ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Leigh Park Hotel, Bradford-On-Avon

3.5/5  - basé sur 614 notations.
Leigh Road West, BA152RA, Bradford-on-avon, Great Britain - See map
Best Western Leigh Park Hotel - leigh park country house hotel grounds and hotel The Best Western Leigh Park Hotel is ideally located in the center of Bradford-On-Avon. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Leigh Park Hotel stands within five acres of grounds with its own walled garden and vineyard. Our hotel is a relaxing, informal venue located seven miles from the Georgian City of Bath. A wealth of history lies on the doorstep and the original house was gift to the Earl of Leicester from Queen Elizabeth I in 1574. All 22 bedrooms have been individually designed with fabrics and furnishings that complement the surroundings, offering charm, and character with all modern facilities. Family, king-size, and four poster rooms are available on request. The hotel's Winston's Dining Room overlooks the Wiltshire Downs. The chefs offer both traditional English and International cuisine with imaginative dishes cooked to order. Whether you require a business or social gathering, the Fitzmaurice suite is the ideal function room. Conferences and meetings are catered for up to 120 delegates, with a choice of three meeting rooms available, which will appeal to the discerning conference organizer. The hotel Gazebo now has a license for civil ceremonies.

Best Western

Leigh Park Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 615 guest reviews
NOTE ISSUED
Excellent
191
Very Good
172
Average
136
Poor
61
Terrible
55
REFER TO NOTICE
Business Business
110
Couples Couples
241
Family Family
140
Friends getaway Friends getaway
60
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wedding"

3
13/11/2018

Venue and staff were really fantastic all day, but my room was not as advertised and didnt even have tea & coffee. Breakfast was stingy and the decor on the top floor is horrid - how much would it cost to cover up that pollyfilla with a tin of paint?

"Loved the Food"

4
06/11/2018

Stayed here for one night and as a country hotel we found it really awesome. Great views over the valley, friendly staff and the quality of the food was superb. The rooms were clean and comfortable. Great stay for exploring the local area and the views from the grounds are stunning.

"Short stay"

4
30/10/2018

We stayed at this hotel in duration of our visit to longleat and the fact we got married the day before arriving. Everyone was so lovely and nice and helpful. The only thing I would say is the shower in our room wasn't very powerful but it did the job. Thank you for such a lovely stay and we will defiantly be back.

"Friendly staff"

4
22/10/2018

Stayed for a weekend & was pleasantly surprised, the coach house room was nicely furnished & bathroom to a good standard. Very helpful & friendly reception staff & indeed all others. My only slight moan was that they closed the bar at 11.

"Mr martin"

1
14/10/2018

Stayed the one night... on arrival receptionist never said hello ... just have you a booking ... said yes ..sorry can't find it ... but we have rooms so your ok ... not a good start .. restaurant staff had no knowledge of the food on the menu or In fact what the description of the food was ... the food itself was very dry with only ketchup the only available sauce ... even though room service is advertised only crips was available lol what a joke ... the deluxe room we paid for was no better than a bog standard travel lodge room ... no air con tiny tv ... breakfast for £12 Really poor as over cooked under a heat lamp ... so overall very poor value for money... sorry

"OK but needs attention"

3
10/10/2018

We were here for a training course and the facilities for that were excellent. The food at lunch and dinner was fine. Breakfast on the first day was a bit problematic. We were presented with a limited buffet (cereals, fruits, breads, jams) and a menu but it was difficult to get anyone's attention to order from the menu. My partner ordered an omelette which looked good and was generously filled with cheese and tomato. I asked for cheese and was given an enormous block of cheddar which I couldn't get through. I couldn't understand why they couldn't just put cheese and ham out for people to help themselves. But on day 2 when the hotel was much busier things were very different with a generous hot and cold buffet laid out so no need to order at the table. The room was very substantial and had a beautiful view. The bathroom was large with both a small bath and a walk in shower. It had quite a dangerous step in it that would have been easy to miss. It had a strange and noisy macerating toilet which I have never come across before but presumably old plumbing prevented a normal type of toilet. It took a long time to get hot water out of the taps. So all in all while there were some very good points about this hotel, including lovely grounds, it really could do with some more up to date plumbing and a bit of refurbishment e.g. cleaning the grubby hall carpets. Not the best value for money.

"Lovely Short Stay"

5
04/10/2018

We only stayed one night but got what was the best room in the hotel with a four poster, lots of space and very modern bathroom. The room was well furnished and comfortable and had great views over the garden and the land beyond to the far side of the valley. We had a very pleasant meal in the restaurant where the staff were very helpful.

"An Enjoyable Stay"

4
30/09/2018

We stayed here with four of our friends over a weekend. There were weddings going on on Friday and Saturday evenings, but these didn't distract from the quality of the food we were served, nor from the level of service which was, on the whole, good. We stayed in Executive rooms which were located in the annex, a walk away - during wet weather, which wasn't that great! The room was a good size and comfortable and quiet. The room, and the adjoining bathroom were clean. The weather was chilly and the hotel's heating wasn't on. However, they lent us an electric radiator which warmed the room adequately. We all enjoyed our time here and we would come back if the occasion arose.

"Our revisit"

5
20/09/2018

We got engaged here in Feb 2010, and decided to come back to celebrate my husbands birthday here this year. So pleased we did. The views from the hotel are gorgeous, so many opportunities for great photos if you're here for a special occasion. Evening meal was lovely. The bedroom was large, not at all cramped, the bed was huge! We had such lovely memories of our first visit here we knew it would be impossible to live up to those. Although you made this visit seem special too! Thank you.

"Pretty good"

4
09/09/2018

I thought that this was a pretty good hotel. The room was quite small but well equipped. It is a nice old building with interesting features and a great view from the dining room. We had a meal in the dining room which was very nice, while breakfast was adequate but the choice was a bit limited. There were a few minor issues. The shower was anaemic, with not much more than a trickle of water. The parking is a bit tight when there is an event on, and there is no real alternative than squeezing in. The bar has no cask beer. If I had been less attentive I would have paid for a breakfast that was included. That said, all the staff we encountered were great and we would be happy to return.

"A few disappointments"

3
27/08/2018

We stayed at the Leigh Park last week in one of the executive double rooms with breakfast included. Although the place was quiet and it was generally quite pleasant, there were a few let downs. The place definitely needs some TLC, a lot of the decor is tired and many things don't work properly - our shower for example had zero pressure and kind of dropped water straight downwards. The water was warm though which is one good thing. We went down for breakfast in the morning and there is a white cat that roams around the room, which is fun except for when it decided to climb on you whilst you're eating, one of our party is severely allergic to cats and I don't think it's unreasonable to expect not to share your dining experience with one. It climbed up onto people and generally just wouldn't leave people alone, unsure who's cat it was or why it was always in the room but it was a bit annoying. When the cat was in the bar the night before it wasn't a huge deal but it's not acceptable whilst eating food. The final issue is that we were advised by the bar staff that every card machine in the building except reception was either lost or broken, you wouldn't except a Best Western chain hotel to only take cash, so we didn't think we'd need it - leading to complications. Our room had a few cool features such as galaxy hot chocolate and lots of oat biscuits, and we didn't need to ask for anything such as a hair dryer or toiletries. Overall, it certainly wasn't the worst place I've stayed at, and the surroundings are nice, the staff are polite but things were far from perfect unfortunately. I can't say that we'd think of the place again next time we're in the area.

"Best Western Leigh Park"

4
23/08/2018

I stayed here whilst working in the area, the hotel is set in its own grounds which are well maintained.A very relaxing place to stay. ( A pity the weather was not so great). The food was of excellent quality in the restaurant

"Great Food"

5
22/08/2018

Enjoyable 2-night stay at Leigh Park Hotel while attending a two-day seminar. Although in parts the hotel decor looked a bit old fashioned it was still very charming. Our room was adequate for two people and had everything we needed. It was very clean and comfortable with a large bathroom. All the staff were friendly, helpful and polite, a real credit to the hotel. The food was outstanding! We enjoyed a buffet breakfast, lunch and a three-course meal each day of our stay..... compliments to the chef. There is plenty of free parking at the hotel. The grounds and views are lovely. We would definitely recommend this hotel and stay here again.

"A pretty hotel, good location. Great breakfast!"

3
12/08/2018

The website is misleading. The photo of the executive room is clearly very different to the room and bathroom we stayed in. (252) When I checked / questioned the reason for our room being an executive room the older lady at the desk was quite rude to me in her manner. I assumed that because the photo on the website had 2 windows, I had assumed hat ‘double view' (written on my order) meant a double aspect room, but she told me it meant double bed with a view. She was patronising towards me and this made me feel uncomfortable so we decided not to eat at the hotel for this reason. Views were lovely and the hotel was quiet and peaceful but we're not sure why we spent more on this room in terms of the facilities. The bed was 2 singles pushed together. Not ideal. The shower room was lovely and seemed brand new, clean and modern. For an executive room I did expect a bath. The room, although clean, was a little tired and old fashioned. The facilities were very basic and the kettle clearly very old and needed replacing. There was no music dock as advertised and the remote control for the tv didn't work from the bed. The towels and robes were large and clean. The bar staff in the evening were very attentive and polite, as were the staff serving breakfast. The breakfast was delicious and nothing was too much of a bother. Overall we did enjoy our stay (mainly due to the location) but feel like we were mislead slightly with the idea of an executive room and next time we would only book a standard room for what it's worth.

"Our wedding!"

5
09/08/2018

We had our wedding at Leigh Park and I just felt I had to leave a review so everyone knows how amazing it is! From the very start you guys were absolutely amazing, you were so professional and made our day go so smoothly. Everybody kept saying how lovely the food was and how lovely all the staff were! We felt you went above and beyond to make our day so special and it's something we will remember forever! I'd just like to mention Jonathan and Ebrams names personally as they were absolutely amazing! Ebram spent the whole day making sure it was perfect and really was so so lovely, he came to let us know he was going home and I just felt like he genuinely enjoys his job! He's very very professional and very good at his job. Jonathan was also very lovely and did all he could to make sure the rest of our evening was perfect, he was so polite and professional and helped us wherever he could! Thank you Leigh Park so so much!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Hi Sophieday Thank you for your recent review - It was an absolute pleasure to have the privilege of hosting your very special day at Leigh Park and I was delighted to read your review. it is very rewarding to know you have had such a wonderful day that you will treasure for the rest of your lives and that we met all your expectations. We wish you both a healthy, happy and successful marriage and very much look forward to welcoming you back to Leigh Park to celebrate your first anniversary – if not before!! Kind regards. General Manager

"Lovely Hotel, Gorgeous Grounds, Fab Breakfast, Friendly Staff"

5
06/08/2018

Lovely Hotel. brought back some great memories as friends have been married here. The grounds are gorgeous and beautifully kept. The decor of the hotel is lovely and not too over powering, posh or outdated its just very Best Western-esque! Johnny (Bravo) the barman was absolutely amazing!! He went out of his way to chat to us and asked if we wanted any more drinks whilst he let us know when the bar was closing, he also made recommendations to us on some of the drinks to try! we were celebrating our anniversary and he wished us well and told us it was his birthday so we hope he had a great day. He's an asset to Best Western. Lovely, funny guy! Breakfast was really tasty and the room very nice, comfortable and had everything we needed. Will definitely return!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Hi christievictoria2018 Thank you so much for your very positive review. I am delighted you had a most enjoyable anniversary celebration and great memories of previous visits came back to you. Thank you also for your very kind comments in relation to Johnny and I will ensure he is given a copy. We look forward to welcoming you back to Leigh Park again very soon. Kind regards. General Manager

"Lovely quiet retreat"

4
02/08/2018

Lovely room with an amazing view! The staff couldn't be more welcoming, freshly cooked well presented food with excellent service. Room service was very quick and an excellent menu. Very pleasant stay a good choice for walkers or just a short trip into bath if you don't want to stay in the city. Highly recommend!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear pedrosU678Yl, Thank you for your very positive response and I am delighted you had a most enjoyable stay with us. I will ensure your comments are posted on our staff notice board for everyone to read. We look forward to welcoming you back again very soon. Kind regards General Manager

"A perfect three night stay"

5
28/07/2018

My wife and I stayed three nights to attend an event on the Saturday night, The accommodation was excellent with great food, staff that attended to all of our needs with enthusiasm and lots of client care. Cant compliment the management enough! The location is brilliant and the hotel and grounds just perfect. We look forward to returning soon.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Hi Silverlad, Thank you for your very complimentary review and I am delighted we met all your expectations and you had a most enjoyable stay with us. We look forward to having the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"Lovely location and individual rooms"

3
21/07/2018

The hotel is in a lovely location and easy to find. The rooms are spacious and individually styled. We had an annex which could be used for a family room. The restaurant closes at 9 but they do bar menu which we had. The food and service were fast and the quality and portion excellent. The breakfast the following day was a great disappointed. We were early and just when it opened but the food was dried sausage were undercooked and bacon burnt. The self service breads and toaster were poor. All together not a great experience. We will not be going back.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Lesh0507, Thank you for your recent review, and I am very sorry we did not meet your expectations in respect of the breakfast before your departure. All our items are locally sourced and cooked throughout the breakfast period, but as well as the ‘buffet-style' we also offer items cooked to order if preferred. I do hope you will consider returning to Leigh Park again as we generally do receive very good feedback in respect of our Wiltshire Breakfast. Kind regards, General Manager

"Summer Trip Stop Over Stay"

4
20/07/2018

Booked this as I like to use Best western brand hotels and it was close to bath where we were visiting. The check in was promptly done, well mannered receptionist and helpful. We were in room 38 which is upstairs, and it should be noted that there are no lifts so if you are disabled and unable to climb stairs then this is not the hotel for you. In fact to room 38 we encountered a few smaller set of stairs as this hotel is a 'little' maze in itself. My wife is disabled but can just about manage a few stairs, so we just took our time. On the handrail going up the circular stairs there was a piece of wood missing so one had to be careful not to catch your ring finger on this bit in case it snagged. All in all the room was just right. The table lamp did not work though, also the television remote volume and channel change buttons worked the opposite way round. two panes of window glass in the bathroom were cracked and the bathroom overlooked a roof. The room overlooked to the rear of the hotel and there is the kitchens more or less underneath as the air conditioning fans from the kitchen were noticeable but not too noisy. In the morning they had a delivery to the kitchen and they were a bit noisy. The grounds to the hotel are very big and well kept (although as it was a very not summer the grass was brown, but so was most of England). We had an evening meal there in the restaurant and it was just perfect, as was morning breakfast. Check out was quick. All in all a nice hotel with a few minor details that did distract from a top score I would have given. Staff were perfect all the way.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear PaulandJoanne_10, Thank you for your recent review and I am pleased to hear you enjoyed your stay with us. We do not have a lift in the Hotel due to it being a listed building, but this information is clearly displayed on our website and we are always happy, upon request, to allocate one of our twelve ground floor rooms, if this is more convenient for our guests. It is a shame you could not experience the usually beautiful expanse of green lawns, part of the 5 acres of picturesque landscaped gardens, but hope perhaps if you visit us again, the rather dried up lawns will have recovered. Kind regards, General Manager

"Great Staff"

3
18/07/2018

This hotel is situated on a beautiful hill with stunning views. The rooms were old but clean and large. The restaurant was okay. Dinner was fine but you can tell it was probably top of the line when it first opened. Breakfast was good, a traditional English breakfast. The staff was fantastic! The two ladies at the front desk were outstanding. We had many questions and a couple of special requests that they handled expertly! The staff in the dining room was attentive and always checking in on us. We drove our car down the hill to the Bradford on Avon train station and caught the 15 minute train to Bath. This worked out great and the train drops you just a 5 minute walk to the Roman Baths. Great location, great staff, free parking, good breakfast, clean rooms- great for a 3 Star hotel.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear ExploringKatie Thank you for your positive review and kind comments in relation to the staff. It is always a pleasure to share our local knowledge with guests and I am delighted you had a good time. We look forward to welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Good Weekend"

5
10/07/2018

We arrived at Leigh Park Hotel early afternoon, very hot and tired and got a very warm welcome from reception and supplied us with a fan for the bedroom. We stayed in the coach house with lovely views over the garden and vineyard. We went to this hotel for a function on Saturday night, and met up with very dear friends, we had a marvellous time made even better by the wonderful staff, namely a gentleman by the name of David. He was absolutely fantastic, nothing was too much trouble he really deserves praise indeed. If we are ever in that part of the country again we shall stay there.

"Wedding guest"

3
24/06/2018

We stayed at Leigh Park hotel last night following a family wedding. We booked 3 rooms, 2 doubles & a family room. I was amazed that the family rooms were right up in the roof. Getting toddlers & or pushchairs with sleeping babies in is crazy to have to go up to that level. One of the double rooms had pubic hair on the pillow! Also in the same room I think the spiders had had a party the night before as there were quite a few large cobwebs. Breakfast this morning was a joke, having to queue while waiting for food to come out of the kitchen ridiculous, every item needed to be replenished . Surely ( you the hotel) know when it's your peak times for breakfast areal you accommodated for that time. I don't seem to be able to click on the Hotel ratings selection. I would mark it as a 2 on all 3 counts.

"A lot of money for an average room"

3
21/06/2018

We had one of the top rooms (34) but it was not in top condition. The room was tired the carpet old with an iron mark by the bed, The bath room had seen better days and the wardrobe too. The breakfast was buffet style and they need to change the food more often, the bacon was like a leather sole! The staff were pleasant though and did all they could to help.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Docker1160, Thank you for your recent review. I was disappointed in your comments relating to r. 34 - this is a beautiful, spacious room with large bay window and double aspect views across the Wiltshire Downs. It was refurbished only last year but, sadly, a guest damaged the carpet with an iron just recently so we are looking to replace this. The bathroom is due to be completely refurbished this year, but it is all in good working order and not damaged in any way. I am sorry we did not meet your expectations with the buffet hot breakfast - this is replenished throughout the breakfast period but we are always happy to take orders for your choice of full English breakfast to be cooked fresh to order as detailed on the menu. I do hope we will have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"Don't stay in room 25"

1
11/06/2018

I rarely write reviews but there's a genuine health and safety issue here. We moved from rm25 to one in the stable block that was much better Back to rm25. The tiny tray on the wall that the kettle balances on was loose so when the kettle boiled the whole tray shook so much boiling water could have spilled out over someone and on to the floor. That was not the main problem though. The real danger was the shower. After we'd moved rooms I read a previous review about this room and how hot the shower was. Obviously nothing had been done since then. The coldest temperature was scaldingly hot - dangerously so. We complained, were moved and the woman on reception said she'd left a message to follow up the following day ( this all happened on a Sunday). I've no idea if anything has now been done - my guess is no so please be careful if you're given this room.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Heather B, I apologise that you were not happy with the original room allocated to you, but I am pleased my Receptionist moved you to an alternative room, which I understand met your expectations. We immediately called in our plumber to address the problem with the hot water to alleviate any further problems, so thank you for making us aware of this. I hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Assistant Manager lets the hotel down"

3
24/05/2018

We stayed for four nights as part of a group of 24. Our room (No 25 in the main building) was dated and shabby with rotten window frames, a malfunctioning bath plug and poorly-flushing loo. For some reason the cold water runs warm and the hot water is scalding. Most of the hotel staff are very friendly though the Assistant Manager, Cathy, was deliberately difficult. On our fourth night she insisted on seeing our room card, despite the fact she knew who we were that all other members of staff had willingly taken drinks orders and charged them to the room by looking at our room keys over the past three evenings. The cleaning staff had reomoved our key card. The kitchen cannot cope with a large group and it was a challenge every morning to see if they could have all the items on the hot buffet available at the same time: which they only managed one morning. The basic, but essential skill, of making a soft poached egg was not mastered until the final morning. Dinner was adequate and perfect for those who like over-cooked vegetables and all their meat well done.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Charles B, Thank you for your recent review and I am sorry we did not meet your thoughts with the room allocated to you on this visit. We received excellent feedback from the Group and my Assistant Manager, Courtney, was merely doing her job in asking to see your key card. My kitchen brigade are very professional and proficient in serving the numerous weddings and other similar events, and we get excellent feedback. However, I am sorry we did not quite live up to your expectations. I do hope we will have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards, General Manager

"Poor value"

2
23/05/2018

£90 for a double room without breakfast. Bathroom cupboard surfaces were dusty, the spare toilet roll and box of tissues were inprinted in the dust. Windows would not open, window frames were rotten. Two tea bags and a couple of sachets of coffee for the tea/coffee facility. Two small tubes of non-descript shampoo/shower gel in the bathroom other than that the bathroom was bare. Decor and condition of the room was extremely dated. This must be the worst value hotel I have ever stayed in. Most B&Bs have far better facilities.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Fussydave, Thank you for your recent review and I am sorry we did not meet your expectations on this visit. Ground floor room windows will open to the suggested maximum limit in respect of your own security. Further supplies of complimentary items in the rooms are available if required, as detailed in the room folder. The toiletries provided are from a local family owned and run company with all products made using the very best ingredients, without parabens or animal derivatives and are not tested on animals. Excellent feedback has been received from our guests I do hope we will have the pleasure of welcoming you back to Leigh Park in the future. Kind regards, General Manager

"First time but it won't be the last"

5
21/05/2018

We have usually stayed in a different hotel when visiting family in the Bath area. The change to this one was a wonderful surprise. The hotel and surroundings are really beautiful. The rooms, we stayed in the coach house are clean and well maintained. There is free parking, free internet tea and coffee making facilities. The breakfast was well presented and the dining room, which is a sun room on the rear of the hotel has stunning views of the garden and surrounding countryside. Some breakfast items were a bit dry due to the hot dishes being uncovered but the food is replenished regularly and there are other options if you don't fancy what is in the buffet. It was a lovely stay and we are now going to consider Best Western hotels for our other stop overs where they are available. The price is reasonable and especially somewhere like this the free parking is a huge bonus.

"Great place to stay"

5
18/05/2018

This is a great hotel and is so convenient for visiting Bath and also other lovely places around Wiltshire .Bradford on Avon has a main line station , so no need to use the car when visiting Bath etc .We stayed in the coach house and it was so peaceful , will stay here again when in the area .

"Hotel OK, but avoid the restaurant!"

3
17/05/2018

The outside of the hotel and Public areas and very pleasant. My room was OK, clean and pleasant décor with OK Wi-Fi. However the areas away from Restaurant, bar & lobby are dated and look tired and grubby. I've also stayed in the Coach House this is a separate building which is much more pleasant. Personally i'd avoid the restaurant and eat in one of the many places in nearby Bradford on Avon. The menu is rather limited and the food is disappointing and expensive for what you get. Prawn and Avocado salad arrived as 3 prawns and 2 slices of avocado for £5.50!!!

"Leigh Park Not bad at all"

3
16/05/2018

Traditional old English house turned into Hotel Rooms very good size especially 43 Despite being on a junction Road noise was surprisingly low Food overall good but breakfast a let down View from Terrace really good

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear IanLoughborough, Thank you for your recent review. I am delighted to hear you were impressed with the hotel and found your room to be spacious. Yes, this beautiful house has a lot of history on its doorstep – allegedly even Queen Elizabeth I once owned the property! It has certainly changed a lot since then. Although, as a Grade II listed building, we do have to be sympathetic in what changes we make and we are always mindful not to compromise the ancient splendour. I am pleased you were not disturbed in any way by traffic on the ‘B' roads junction, and I am sure you felt the beautiful picturesque views across the Wiltshire Downs were quite stunning. However, I am disappointed to hear that you felt the breakfast was a ‘let down' as this was cooked fresh to order using all local fresh produce. I am sorry your breakfast did not meet your expectations on this occasion. Thank you again for your feedback. I do hope to have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Wedding Stay"

4
02/05/2018

Excellent venue for a wedding, which why we were there even though we live in the town, plenty of rooms for guests. Good food, Good clean spaces, helpful staff. An excellent base for visiting local attractions including Stone Henge, Longleat, Lacock & Bath, to name a few.

LatonaLeisureGroup, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this review
Dear Stephenallberry, Thank you for a lovely review. It is always a pleasure to hear from locals and I am delighted that you enjoyed your stay with us. We are highly passionate about weddings and believe that passion is reflected in the quality of our service, making Leigh Park an excellent wedding venue indeed. We hope to welcome you back should you again need a base to explore the scenic charms of the West Country. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"A very pleasant stay"

5
30/04/2018

Great location for visiting this part of Wiltshire. Bath is a short drive away. Walk down into Bradford on Avon is steep but well worth it. Visit Mr Salvat's coffee house in town for a unique experience. Room very comfortable. Wedding guests (we weren't attending) were a bit noisy. Staff extremely helpful. Great views. Excellent food.

LatonaLeisureGroup, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this review
Dear mikewood2018, Thank you for such a pleasant review following your stay. Leigh Park makes for an excellent base to explore all the charms of the South West and I am delighted to hear you made the most of your trip with excursions to Bath and the beautiful town of Bradford on Avon. The comfort of our guests is of the utmost importance to us, so it's great to hear you enjoyed your stay in one of our cosy rooms, alongside your encounters with our exceptionally courteous staff members. We hope to welcome you back again soon for another wonderful visit to the area. Don't forget to book direct for the best rates and available offers, either via our website or by calling the hotel directly. Kind regards, Joseph Guest Relations

"Weekend away"

5
29/04/2018

The staff at this hotel were so friendly and couldn't do enough to help. Excellent room. Staff outstanding. Good food. Lovely views from dinning room. Main entrance could do with a repaint by coach house rooms top rate

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear lwood227, Thank you for your review in respect of your recent stay with us. I am delighted to hear you enjoyed your time at Leigh Park. Our exceptional staff members truly make Leigh Park special and it is wonderful to read they made such an impact on you. I will make note your comments in relation to the main entrance and certainly bring this to the attention of the Directors. We hope to have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Convenient for Bath"

3
29/04/2018

I stayed in the Coach House for several nights. The room was a good size, as well as the shower and closet. The bed was comfortable and there was an ironing board and iron in the main area of the Coach House, if needed. The wood framed window made a banging noise when it was windy outside. The room was on the ground floor a little dark, with all the lights off. There is plenty of parking and it is located on the outskirts of Bradford-on-Avon. There was a wedding group during weekend, who were extremely loud and dud not allow for much sleep. Overall, not a bad stay for the price.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Colbox, Thank you for your comments with regard to your recent visit to Leigh Park. I am very pleased you enjoyed your stay and found the facilities met your expectations. However, I am disappointed about the noisy wedding party on the Friday night, and I must say it is unfortunate that some people have little respect for others. The hotel is a listed building dating back to the 1500's, meaning we are unable to install modern windows which would alleviate the rattling on particularly windy days. I am sorry this disturbed you. You certainly travelled a long way to stay with us and I trust you had a safe journey home. We hope you will come and visit us again when you are next in the UK. Kind regards, General Manager

"Wedding reception stay"

3
25/04/2018

Came here for a wedding reception. The hotel Is very beautiful and the staff are really accommodating. The food was ok, wasn't bowled over by it, i don't think the quality is very good. Stayed in the vendage suite overnight, room was ok, just what you need but it was so hot!! Couldn't fix the radiator so slept with the windows open all night and was still uncomfortably hot! But room was cleanish, a few hairs around the loo etc. Was good for the wedding but probably wouldn't stay in the hotel again, I felt it was a bit overpriced for the room and breakfast was mediocre. Really lovely wedding though, we really wanted for nothing.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Happyashli, Thank you for your comments in your recent review. I am pleased to hear you enjoyed the wedding you were attending but disappointed by your comments relating to the food. All our food is sourced locally using all fresh ingredients and we produce the chosen meal in house – nothing is bought in other than the raw products. All the heating is timed to turn off at 10 p.m. with no heating on overnight, and I apologise if your room was a little too hot for your comfort. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"1 night stay"

2
24/04/2018

Please care more about cleanliness. I found a lot of spider webs on the ceiling in the bedroom. Also there was one spider on the ceiling at the evening and one at the morning near the door frame. It would be much better if you prevent such problems.

"Cheap for a reason"

2
14/04/2018

It might be thought from the description and external photos that this is a much higher quality establishment than it is. This is the 3rd time I have stayed here for business and I have had mixed experiences on the rooms. On the ground floor the rooms seem OK but nothing special (and a bit noisy) but the rooms higher up the building are in desperate need of a refurb and the communal areas are a little tired. Where the hotel really fails is in the food which explains the empty restaurant. Food here has never failed to be mediocre at best with prices far too high for the poor fare on offer which is usually tepid, tasteless and dull. Breakfast is standard hotel stuff. This will be my last time here for my monthly visits to the area.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Charles F, I am disappointed to read your recent review. We offer a range of standard and deluxe rooms throughout the Hotel, and I am sorry if we did not meet your expectations. We have our own maintenance team who are constantly upgrading and refurbishing this beautiful building, which dates back to the 1500's. Our brigade of five chefs are persistently striving to produce dishes to meet the changing demands of the customer. We offer all locally sourced produce together with some of our own homegrown fruit and vegetables from the acre of walled garden. We look forward to welcoming you back to the Hotel again next week. Kind regards, General Manager

"Wedding Reception"

4
07/04/2018

My brother and his wife hired the function room for their wedding lunch and reception. Very accommodating staff who will go out of their way to help. Emram the function room coordinator was helpful and proactive to our needs from start to finish. Beautiful setting and a great wedding atmosphere. Most guests slept at the hotel too. Top marks all around.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear WillCampbell87, Thank you for your very kind comments in your recent review. I am delighted you enjoyed your brother's wedding here at Leigh Park and loved the stunning views across the Wiltshire Downs – it certainly is a very sought after venue for weddings, which as you could tell, are adored by all our staff. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Wedding"

5
04/04/2018

My sister hired the venue for her wedding Easter weekend. What a brilliant venue, with amazing staff who cater for your every need, everyone had such an enjoyable experience! Food was great, service was amazing! The whole weekend was incredible! Would highly recommend this hotel to everyone! We celebrated such an incredible day and couldn't of done it without the help of all the staff members!!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Emma R, Thank you so much for your very complimentary review in relation to your sisters wedding here at Leigh Park over the Easter weekend. It was a pleasure to host such an important day for the couple and such positive feed back from family members is very much appreciated. I will ensure all staff read your kind words. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Easter rip off"

4
02/04/2018

We spent the whole day here for my nieces wedding on Sat 31st march. I cannot fault it one little bit, the food was gorgeous the wine lovely and the staff work their socks off for all the guests, it was excellent. It is a beautiful setting to have a wedding even though ours was a damp day. The whole day was a lovely event and i would recommend it to anyone to have a wedding here. My partner and i stayed in a room in the Coach House which was small but nice. My only and very strong bug bear is that because it was Easter they bump the prices up to £120 per night which makes me so angry where as today Easter Mon you can stay there for £71.Not fair on the paying public as these are the people that get you trade from word of mouth, TREAT US MORE FAIRLY. We all agreed the rooms were not worth this money.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear trudyjane1966, Thank you for your recent review. I am delighted that you had a wonderful time at your Niece's wedding. Very many thanks for your very kind comments. I am sorry you feel a little aggrieved in relation to the room rates, but as in any situation rates do vary depending on the time of year and the demand. We believe our rates to be very competitive based on other establishments in the area and wedding discounts were offered to all guests alike. I do hope we will have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards, General Manager

"Highly Recommended"

5
02/04/2018

A delightful country house hotel with lovely grounds, a lovely peaceful place. We had 2 rooms in a top corner of the hotel, which were private and quiet with beautiful views over the grounds. The staff were very pleasant and helpful. Walking distance to Bradford on Avon and the town centre for shopping and to catch the train to Bath. The walk to the town centre was an easy downhill walk but quite a steep walk on the way back, and next to the rather busy road to the town centre. We would definitely stay here again and thoroughly recommend it. Visitors x 4 from NZ and Australia

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Visitorsx4, Thank you for your recent review, I am delighted to hear you enjoyed your stay with us. The short walk down into Bradford-on-Avon is great, but as you say, the return visit up hill is not so good. There are actually three hills you can use to return to the Hotel, one of them being an ‘access only' road, which would have been a lot less busy for walking. I do hope we will have the pleasure of welcoming you back to Leigh Park again when you can investigate Bradford on Avon further. Kind regards, General Manager

"weekend away"

3
01/04/2018

A nice weekend away, good location, walking distance to Bradford on Avon if you dont mind walking up a hill on the way back. Good location for cycling along the lovely Kennett and Avon Canal tow paths. Some really nice places to eat in Bradford on Avon and a pleasant cycle into Bath

"CLEAN AND TIDY"

3
23/03/2018

Lovely setting and close to Bradford on Avon. Lacking staff to attend guests which can be annoying. Some parts of the hotel could do with a little refurbishment. Breakfast is quite good. Rooms clean and tidy. Value for money.

LatonaLeisureGroup, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this review
Dear ima874, Thank you for the feedback following your stay at the Leigh Park Hotel. I am delighted to hear you enjoyed the picturesque garden setting of our Georgian country hotel, together with its proximity to the charming town of Bradford on Avon. I am happy to hear you were met with the comfort and cleanliness you can expect from our hotel. The facilities at Leigh Park are always staffed to required levels and undergo constant refurbishment to maintain a high standard. I disappointed that, on this occasion, you found the number of staff members insufficient for your needs. We are always looking to improve, and I can assure you that your comments will be noted to help provide even better experiences in future. Thank you for choosing Leigh Park. We hope to welcome you back soon for more breakfasts and value for money. Kind regards, Joseph Guest Relations

"Better than expected"

4
07/03/2018

So, I was booked into here after another booking dropped out. Seemed to cause angst with a number of colleagues who have been here before and had a low opinion of it? Nevertheless, it seemed promising and the initial impression was positive. A lovely frontage and a nice setting as you drive in, followed by an impressive interior (though I have to say I've been to enough older properties to have a deep suspicion of the ‘implied' quality this professes to give).... I was booked into a room in another outbuilding to the left of the hotel just in front of the rear car park. So I can't give an overall impression of the main building. My room had a spacious double bed, clean and simple decor which made it feel airy and spacious. The views were lovely out of double aspect windows, and the bathroom really well kitted out - sorry, shower-room. In essence - Pro Big comfy bed Large light room Lovely view Lots of parking Warm rooms (too warm!) Lots of t&c in room Really nice shower room Nice food Helpful staff, though I found service a little slow. Con Food is expensive for what you get No usb charging points The sink had a slow blockage Despite the initial misgivings, I would book this again....

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Len H Thank you for your recent review and it was a pleasure to welcome you to Leigh Park Hotel for your recent stay. I appreciate all your constructive comments and will ensure these are passed on to the owners of the Hotel for their information. We are always looking to improve the facilities and service we offer here at Leigh Park. I do hope we will have the pleasure of welcoming you back again in the near future. Kind regards, General Manager

"Brilliant "

5
04/03/2018

We held an event at this hotel. The support and hep was brilliant! We also stayed over our room was lovely, the staff so helpful and the food was well presented, and hot! Would highly recommend this hotel for an event or a wedding absolutely lovely. The picturesque views are awesome! Can't thank the management and staff enough

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Sue H, Thank you for your recent review. I am very pleased to hear you were impressed with the hotel, the food and the staff. It is very rewarding to receive such positive feedback and I am delighted we were able to meet all your expectations. We hope to have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Mini break"

4
03/03/2018

We had a super time in the very picturesque town of Bradford on Avon, staying in the delightful Leigh Park Hotel. Our double aspect room allowed us wonderful views to the South and West. Whilst we were there, Storm Emma struck, causing widespread travel disruption in the area. Against all the odds, the staff at the hotel, especially Hugo the Duty Manager did all they could to maintain the guest experience. Because other staff were unable to travel to the hotel, the very resourceful Hugo still managed, without a chef, to produce a lovely three course dinner for us, and other guests, all the while also manning reception and the bar. We will return, hopefully without the snow!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Sandra P, Thank you for your recent review. I am delighted to hear you had a great time here at the Leigh Park Hotel and also loved the beautiful Saxon town of Bradford on Avon. I am also pleased you were well looked after by Hugo and he was able to demonstrate his culinary skills! It is great to hear you were impressed with Leigh Park and we all look forward to welcoming you back again soon – but as you say without the snow! Kind regards, General Manager

"Lovely room and gorgeous Town ! "

5
26/02/2018

After a number of days working away and this being my last night in the West County l was very happy with my room in the Coach House. Clean, comfortable, roomy and very quiet, great nights sleep ! Dinner was very nice as was breakfast, staff very friendly. Took a chance to pop into Bradford-on-Avon, amazingly beautiful and well worth a visit. Will return.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Georgie57, Thank you for your recent review and I am delighted to hear you enjoyed your overall experience during your stay at Leigh Park. It is also good to hear that you felt the Saxon town of Bradford-on-Avon was a true Gem! I am sure there are lots of other beautiful areas that you would love to explore in the future. We very much look forward to welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Disappointed "

2
11/02/2018

At first thought this was a good find, but found the hotel a little shabby. It has been maintained but obviously at a very low budget. Breakfast particularly disappointing. Hotel room had an inch gap under the door which not only a fire hazard but let in the noise from the corridor. Reception staff not particularly helpful. Was most annoyed when I informed the staff I had accidentally got mud on the floor of the hotel room (from my walking boots) and could them ask house keeping to clean for me, was told that house keeping was finished for the day and I would just have to have a muddy room for the rest of the day, that evening and morning. I really did not want to walk about on the muddy floor.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear richardhollister, Thank you for your recent review. I am disappointed that you did not fully enjoy your stay with us. The Hotel is constantly being refurbished and upgraded to a high standard. We appreciated you informing us you had accidentally got mud on the floor of your bedroom, I understand you were assured this was not a problem and would be dealt with the following day. However, I am truly sorry if we misunderstood that you wanted it cleared up at that moment in time. I am sorry we did not meet your expectations on this occasion, but hope you will consider a return visit to Leigh Park in the future. Kind regards, General Manager

"Average hotel however staff were lovely"

3
11/02/2018

Location good, rooms tired and breakfast was unorganized to say the least. On a positive the staff were extremely helpful and the manager was quick to listen and refund us for breakfast as the buffet was not replenished regularly enough due to staff difficulties. Overall we would not stay here again however an excellent option if you plan to visit the Bath Xmas Market.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear ilonaplumb, Thank you for your recent review. I was pleased that you liked the location of our hotel, although I am sorry you were disappointed with the breakfast and service on the day of your stay. We offer a buffet style when the Hotel is particularly busy, but generally offer a ‘cook to order' facility, which I am sorry wasn't available for you. However, I am pleased the Manager on duty was able to deal with your problem and resolve the issue for you. I am sorry we did not meet your expectations on this occasion, but hope you will consider a return visit to Leigh Park in the future. Kind regards, General Manager

"Family Anniversary"

5
31/01/2018

When I read the mixed reviews on this hotel I wasn't sure what to expect. We arrived for our 2 night stay about 90 minutes before check in. The receptionist was helpful and said our room was ready and we could book straight in. We had booked a deluxe double room. When we went up to the room it was simply but nicely decorated. It had beautiful views and lovely big floor to ceiling windows. The bed was huge and very comfy. It was also very warm. The first evening we ate in the restaurant. The service was great and the food arrived hot and was fresh and homemade. Like wise with breakfast. It wasn't busy so food was cooked to order and came out really hot. When it's busier they do a hot buffet. There was also a great continental option. Over the 2 nights we stayed the staff were all friendly and helpful. Would definitely stay again.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear chrissnelling2016, Thank you for your recent review and I am delighted you enjoyed your stay at Leigh Park. It is good to hear you were pleased with your deluxe room and enjoyed your meals. I also appreciate all your comments relating to the staff and pleased to hear you were well looked after. We look forward to welcoming you back to Leigh Park again soon. Kind regards, General Manager.

"First time visit to Bath area"

4
22/01/2018

Booked by our children as a xmas gift as we have always wanted to visit Bath. Very pleasant hotel and grounds, quiet country surroundings - a little dated and lots of damp patches and cobwebs in the dining area. Could do with some modernisation and tlc. We had dinner in the restaurant the first night and the food was very good, portions were a little too large for us but its better than leaving hungry! Good value for money but would say drinks were quite expensive. There was a large conference on as well and unfortunately they took up the whole bar and seating area - there was no-where else for other guests to sit and have a drink/relax. Which was a bit unfortunate. Breakfast was ok, help yourself buffet style hot and cold selection - other items can be ordered and cooked fresh, I think there was an extra charge for omelettes extra. Room - the room was nicely decorated, we requested a ground floor room and they did provide that. It was quite cold and we had to leave the heat on full all day to ensure it was warm for the evening. Basic standard double bed, all other Best Westerns I have stayed at have usually had a kings size so this bed did feel very small. But clean bedding. Large bathroom but no light over the mirror - it was very dark in there, had energy saving bulbs and the mirror was in the corner. Not very practical for a woman to apply make-up etc. Also the shower head wasnt adjustable - which is a pain if you just want to wash your hair. Replacing the shower and putting better lighting in would greatly improve the room. Ladybirds - harmless little things but there were a small army of them on the windowsills everyday! Its about 15-20 minute drive into Bath City Centre and we also went in the local town of Bradford on Avon where there is a good selection of restuarants.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Maybury 71, Thank you for your recent review and it was a pleasure to welcome you to Leigh Park for your weekend stay. I appreciate all your constructive comments and will ensure these are passed on to the owners of the Hotel for their information. We are always looking to improve the facilities and service we offer here at Leigh Park. I do hope we will have the pleasure of welcoming you back again in the near future. Kind regards, General Manager

"Weekend break"

3
21/01/2018

Great setting and views but the main building is very much in need of sprucing up. Yes it's a country manor but it is a bit dingy. Lots of older guests and several wedding parties over the course of the weekend meaning breakfast was a squeeze. The bedrooms on the converted stable were modern and fresh. Parking in the town is limited and to walk down is fine but taxi required to get bank unless you enjoy hill climbing.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Tim C, Thank you for your recent review. I apologise if breakfast was particularly busy, but I hope the local Wiltshire products served were enjoyed The Saxon town of Bradford-on-Avon is particularly attractive, with a down-hill walk from the Hotel, but as you say, a short taxi ride costing £4 - £5 is often the easy option, especially when returning. I am pleased you were impressed with your room in the Coach House and hope we will have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Average Western"

3
20/01/2018

Stayed two nights on business. Building itself was nice and lots of parking. Receptionist was nice and pleasant. Heating gets turned off between 10pm - 6am because “some guests complain about the heat”. Well I bet they don't in January and especially in the attic rooms on top floor! More like cost cutting. Thankfully they had spare blankets so as soon as the clock struck 10 I bedded in for the night. The roof sounded like it was going to blow off in the storm one night with rattling tiles so got little sleep. Breakfast varied between buffet full English and cooked to order full English (with a delay). Also one guy only takes the hot drink order and another girl the food one which is a bit inefficient. Didn't have dinner at the hotel or use the bar. One morning the hot water was only tepid. Both mornings the hot water smelt of sulphur - bit like it does in Reykjavik but where are the volcanic vents here? Also just plain boring PG Tips on offer (could do with some fruit or mint teabags) but biscuits were chunky and more upmarket than usual hotel fayre.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Paul B, Thank you for your recent review. I am pleased you were impressed with this beautiful Georgian Grade II listed building, which has a wealth of history on the doorstep. Our heating system is monitored, although individual radiators are available for guests if required. We do also offer a range of fruit and other speciality teas which we are happy to serve to you, I am sorry if you were not aware of this. Your comments relating to breakfast will be looked into, so thank you for bringing this to my attention. I am sorry you stayed on a particularly blustery night, as we are in a very high rural position it always seems worse than if you were in the town, for example. I would like to reassure you that the maintenance engineer has addressed the hot water situation, for which I sincerely apologise. I do hope we have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"Heating is turned off at night"

2
19/01/2018

The staff were friendly and the food was ok but as I was spending 4 nights here for work I did not appreciate waking up every night at 3am because of how cold the room had become. It was confirmed that the heating is turned off for 9 hours because of "hotel policy" which in the middle of winter is just unreasonable. The water pressure wasn't great and I found three dead flies in my room on arrival and hair in the bathroom sink. Could do with rethinking the iron and board policy of one per floor as guests do not return them and they have no way of knowing where it is, so if you need an iron grab it quick! Would be better to keep it at reception if they can't afford one pre room In much need of renovation.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Bridget H, Thank you for your recent review. I am very sorry to learn that you were not as comfortable as you should have been. We like to encourage our guests to bring any issues to our attention at the time, in the hope that we can ensure you are in a comfortable environment. The heating in our hotel is monitored, but we do have supplementary facilities of individual radiators which can be taken to a room if required. I apologise you found flies in your room on arrival. Being in a rural location, when the weather is sunny, cluster flies come out of hibernation and then squeeze through the windows when the sun goes in and the temperature drops. I am sorry we did not meet your expectations on this occasion, but hope you will consider a return visit to Leigh Park in the future. Kind regards General Manager

"Lovely New Year Spent at Leigh Park"

5
04/01/2018

We enjoyed a very nice New Years'2-night break and attended the Gala dinner and dance on New Year's Eve held at the hotel.. Location was great for a trip to Bath on New Years Day.. We liked the location very much and so will be staying at this hotel again!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Sally C, Thank you very much for your kind comments and I am delighted you enjoyed your stay at Leigh Park over the New Year. We very much look forward to welcoming you again soon. Kind regards, General Manager

"Christmas"

3
27/12/2017

Overall this hotel did not meet our expectations. Rooms are comfortable, albeit a little shabby chic. Check in was a little confusing and there is porterage, but no lift. The main purpose of the visit was to celebrate Christmas, but that proved disappointing. Apart from a large tree in the entrance decorations were sparse....as were the staff. Reception closed down over Christmas, leaving room keys unattended and bar staff and waiting staff were stretched to their limits. Dinner outside Christmas Daywas quite good, but Christmas lunch was dreadful....meals plated up well in advance and not very appetising. It did not help that as well as having over 40 guests staying, lunch was also open to the public. Due to staffing shortages, it took ages to be served and, due to seating arrangements, our table was the last to be served. Lunch was only memorable for its poor quality. Yes, the hotel put gifts in our room, but staff were pleasantly indifferent to us rather than full of Christmas cheer. It was like staying in an old country house where the owners had decamped with nost of the staff and taken the real Christmas with them. We were left with its ghost. We would not stay here again.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear John M, Thank you for your recent review and I am most disappointed that we did not meet your expectations in relation to your stay with us over the Christmas period. The group at the Hotel, were the only guests staying with us, occupying all of the rooms. Although reception was open for six hours a day, the Duty Managers took over when they left, to help guests with anything as needed. I was most disappointed to read that you did not fully enjoy the Christmas Day lunch itself when we served 125 guests. We were staffed to full capacity and we always strive to ensure we make the day special for all our guests, offering a relaxed and leisurely lunch and a lot of work goes into the planning and service for the day itself, offering a ‘Peace and Quiet Christmas' which is how it is advertised. I am sorry to hear you would not stay with us again, but hope you might reconsider in the future. Kind regards, General Manager

"Large Rooms - Good Value for Money"

4
10/12/2017

First visit there, recommended by a local yokel - really nice hotel - not too big - not too small - really nice. Obviously an old converted stately home. Huge rooms - good and cosy bar - above average hotel restaurant Good staff - nothing too much of a problem would I stay there again most surely

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear howie999, Thank you for your recent review. I am delighted to hear you enjoyed your stay with us and we hope to have the pleasure of welcoming you back to Leigh Park again soon. Thank you for taking the time to make your thoughts known. Kind regards, General Manager

"Best of Best Western ... revisited"

5
28/11/2017

Recently re-visited the Leigh Park hotel (on business) after an absence of 18 months or so, and was absolutely delighted that not only was I recognised (for all the right reasons, i hope!), but was presented with a bottle of their own wine labelled "welcome back". It's customer service like that that you rarely find these days, and I have no hesitation in re-iterating that the Leigh Park is a little gem in the Wiltshire countryside. So a big thank you to Pam and Courtney and the Leigh Park team for making me welcome once again ... hope to be back again soon.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Steve P, Thank you so much for your very kind comments. It was a pleasure to welcome you back to Leigh Park once again – and yes you were remembered for all the right reasons! We very much look forward to seeing you again soon. Kind regards, General Manager

"Perfect base for exploring Wiltshire!"

5
16/11/2017

We recently stayed for 6 nights, our room was in the converted barn alongside the original house, now hotel. Our room was large with a great bathroom & shower - heated floor was a bonus. Large king size bed + dead quiet at night = great sleep quality. All staff we dealt with were friendly helpful and accommodating. In particular the chap with the tatt on the back of his neck (didn't catch his name!) he was everywhere, seemed to have a hand in most practical operations - don't lose him! The meals we had were well prepared and presented and reasonably priced. We were very pleased with our stay!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear robjac33, Thank you for your recent review. I am delighted you enjoyed your six night stay here at Leigh Park and were pleased with your contemporary-style, spacious room in the Coach House. I will also make sure all the staff see your review and thank you for your appreciative comments relating to them. It is good to hear you enjoyed the meals prepared for you by the Chefs – again I will ensure they read this. We hope to have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Comfortable and welcoming, if a little careworn"

4
31/10/2017

Comfortable and welcoming, if a little careworn, this hotel delivers a pleasant stay, and the staff are friendly and helpful. The tiny bar is cosy and surprisingly well-stocked for its size; the dining room is a bit old-fashioned but serves satisfactory ‘British fare' type food. There's little else better in Bradford on Avon, which rather lacks exciting places to eat.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Rickanstis, Thank you for your recent review. I am pleased to hear you found the Hotel comfortable and welcoming and the staff friendly and helpful. This Grade II listed Georgian building is constantly being maintained and redecorated but we always preserve the history of the bygone age, whilst still offering all modern facilities. The Vine Conservatoire Restaurant with its beautiful panoramic views across the landscaped gardens and the Wiltshire Downs beyond, is undergoing refurbished in January – when we are a little quieter and will therefore cause less disruption to guests. Bradford on Avon itself is a Saxon town which I hope you felt was worth a visit. There are a number of historical attractions including the Chapel on the Bridge, Tithe Barn and Saxon Church – to name but a few. The Hotel is always keen to serve guests dinner or bar snacks although there are also a number of options available, for those wishing to dine out in the town itself. We hope to have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"a good wedding venue"

4
29/10/2017

we attended a wedding at the leigh park hotel, on arrival friday afternoon for our pre booked and pre paid room the service from reception was very good we was given our and offered help with the luggage, the room was clean and spacious in this beautiful 16th century house with original fixtures, we dined that evening with the bride and maid of honour, the kitchen slightly let themselves down a bit even though the stakes was cooked as requested they took a bit of chewing as if they was not cooked from room temperature, we did not send them back as not to offend the bride, the wedding was handled by very smart and well mannered staff and went perfectly smooth well done for that, but the kitchen slightly let them down, but over all a very good job done, sunday morning breakfast was spot on ,on departure we was given a very nice departure from reception. All in all a very nice weekend,the hotel was clean all through out, the staff was very good well mannered and very professional, thanks for that regard Philip

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear gillphilip63, Thank you for your review in relation to your stay at Leigh Park in connection with a wedding you were attending. I am delighted you had an enjoyable weekend and found the staff professional, smart and well mannered. I am sorry that the Steaks served were not quite as good as they should have been and had we realised this, we would most certainly have changed them for you. We use a local organic farm and the quality is to a high standard, so it is disappointing to hear this. However, I am pleased you enjoyed the Wiltshire breakfast before your departure. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Comfortable and good breakfast"

4
29/10/2017

The room was large and we'll appointed. Bed was comfortable, I slept well. Grounds and views are wonderful. Evening meal was tasty and reasonably priced. Overall a good experience and would stay again.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear PJSAVS, Many thanks for your recent review and I am glad to hear you enjoyed your stay at Leigh Park. I am also pleased you found the room and bed to your satisfaction and also enjoyed the grounds and picturesque views across the Wiltshire Downs I will also make sure the Chefs see your kind comments in relation to the evening meal served. We look forward to welcoming you to Leigh Park again soon. Kind regards, General Manager

"Among the worst hotels "

1
29/10/2017

I understand this is a quite cheap 3 stars hotel but the building is a little bit outdated and needs a refurbishment ASAP. Room are clean enough but not very spacious and ventilate. They are equipped with the extremely basic things. Our room was very noisy (above all during the night), because you could hear very loud screams, steps and appliances all around us. Sometimes in the middle of the night and/or early morning there is someone using a vacuum or something - very noisy - similar appliance. The bedroom we had was absolutely uncomfortable (worst mattress ever had). Basically a nightmare!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear paocavallo I was most disappointed to read your comments and would like to apologise that we did not meet your expectations. Leigh Park is a Georgian country house hotel dating back to the 1500s with a wealth of history on the doorstep. The Grade II listed building is sympathetically refurbished to offer all the modern facilities but without destroying the history of the bygone age. We are constantly redecorating and upgrading the facilities within the Hotel, but are always mindful of the history contained in this beautiful building. Thank you for your comment relating to the cleanliness and I can only assume that you chose to book a standard room, which would be smaller and less spacious than the deluxe rooms. I am not sure what the noises you experienced were, but we do like to encourage our guests to contact the Night Porters, who can be contacted at any time if there is a problem, as they would have been able to resolve this for you. All the mattresses purchased for the Hotel are the very best quality from a local supplier, and I am sorry if this was not to your comfort. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Good Value"

4
28/10/2017

At £88 I thought this was good value, a nice relaxed atmosphere and a pleasant stay, combined with a function that included a very good and well presented meal, service at the bar was competent and well organised, which is good at busy times.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear sskinners, Thank you for your recent review and I am pleased you felt your stay was good value for money. It is also rewarding to hear that you enjoyed the meal served at the function you attended, together with receiving good bar service. I will ensure the team see your kind comments. We hope to have the pleasure of welcoming you to Leigh Park again in the future Kind regards, General Manager

"One Night Only"

3
23/10/2017

Family trip to Bath and several of us stayed in Bradford on Avon to complete the trip. Comfortable room and efficient, helpful service. Breakfast was very good and we all enjoyed ourselves very much. Quite a large hotel, just a little faded.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Kcoysh Thank you for your recent review. I am pleased to hear you enjoyed your stay in Bradford on Avon and found your room comfortable. It is also good hear that the Wilshire breakfast went down well. This Georgian Country House is a Grade II listed building and we have an ongoing refurbishment programme to upgrade and maintain this beautiful historic building. We hope to have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Average Hotel"

3
14/10/2017

Stayed 2 nights here. Rooms were average and shower had no pressure at all so having a shower was a major event as you had to wash one limb at a time and that took forever. Rooms were clean but asked for a light bulb to be replaced as it had blown and it never happened so could not see the keyboard of my laptop as the blown bulb was right over the desk so was hard to work in the early morning as the WiFi did not come on till 5.00am so I could not access it at 4.00am when I had to contact Australia.Breakfast buffet was ordinary. No lift on the premises and getting suitcases up the winding staircase was hard and no help was offered. I am nearly 70 yrs old reasonably fit but I had been traveling for 3 weeks with a 50kg suitcase and my sister who is 70 had the same trouble too. There are no ground floor rooms at all Supposed to be a 4 star establishment (we booked it online from Australia) but I would say 3 stars would be closer. Would only go back if I really had to.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Boosemobil S, Thank you for your recent review. Just to confirm to you we are a Georgian 3 star country house hotel, set in 5 acres of landscaped grounds. It was a pleasure to welcome you to Leigh Park, all the way from Australia but I was disappointed to read that you could not connect to the WiFi as this is available 24 hours. We do not have a lift in our Georgian building, and we display this information on all websites, but we do have 12 ground floor rooms, but we may not have had one available on your arrival, if all guests had already checked in. However, we do offer porterage and I am sorry if this was not available for you. I apologise that the shower pressure was poor and our maintenance engineer has now rectified this problem. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards. General Manager

"Wedding reception "

3
14/10/2017

We attended a wedding reception here on 13/10. The room was stunning, and the venue is beautiful. What got me was the £1 coin situations. There was a notice on every till saying that the old £1 coins could not be used on the weekend of 13/14/15 October and the bar staff would not be accepting them. This is fine but for every round of drinks I was paying for I was receiving the old £1 coins in my change. It wasn't until the father of the bride had a loud word with a barman that he offered to change the £1 coins for new ones. May seem silly to some people but having £12 in £1 coins in my purse that I couldn't spend was pretty frustrating The on site DJ was also very poor. More nightclub music than wedding music.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Emma W, Thank you for your recent review. I am delighted to hear that you were impressed with the wedding reception you attended last weekend. However, I am disappointed in your comments relating to the acceptance of the old £1 coins – I apologise for any inconvenience caused. The DJ plays a selection of music in conjunction with the Bride and Groom's requests – sorry if this not meet your personal taste, but I hope you had a good evening. Kind regards, General Manager

"Noisy room during WE"

4
14/10/2017

Stayed two nights in September as a part of a small French group travelling in south England. On Friday night there was a wedding party with very noisy music, good for them but not for my sleep ! When reserving for a WE, ask for a room far away from the banquet rooms to get a quiet night. My bathroom only had roof lighting, making shaving very difficult, also no bath gel. Would have preferred more choice of bread at breakfast. I may have missed it, but did not find an international (CNN) or French speaking TV channel.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear LeTnO Thank you for your recent review. I am sorry you were disturbed by the Wedding Reception held in the Hotel at the same time as your visit. We are always very mindful of allocating leisure guests rooms away from the party in the separate Vendange Suite at the far end of the building. In addition, in order to ensure that due respect and acknowledgement is given to all guests within the Hotel and our neighbours, the noise levels are monitored throughout and toned down at 11 p.m. and the music always finishes at midnight. I apologise if the lighting in your bathroom was not to your satisfactory level and complimentary bath and shower gel is available in all rooms. It was a pleasure to welcome your group to the Hotel and hope you enjoyed your time in the West of England. Kind regards, General Manager

"Great wedding venue"

4
07/10/2017

Last weekend I attended a wedding at this venue and stayed overnight. It is an ideal place for a wedding with lots of quiet areas to sit in, if you do not wish to sit in the main reception area during the evening. The views from the garden were stunning. The wedding breakfast was delicious and delivered efficiently by the busy waiting staff. The evening buffet was also well presented. We stayed at the hotel overnight taking several rooms. All our rooms were well appointed ,clean and comfortable. The breakfast choice in the morning was good. I am hoping to return to the hotel for a short break in the near future.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear nclc, Thank you for your recent review and I am delighted to read that you had an enjoyable stay at the Leigh Park Hotel. I very much appreciate your comments in relation to the wedding you attended, and I will ensure your review is available for everyone to read. The Hotel is very privileged to have such fantastic picturesque views across the Wiltshire Downs and together with the facilities available, makes is an idyllic venue for a wedding. We do hope to have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"Satisfactory four night stay"

4
03/10/2017

Went with a group of 14. We were well looked after without either discommoding other guests or being ghettoised. My room was well appointed,clean and comfortable. The food was consistently competent, although undistinguished. Good value for ,money. Not that easy to find without satnav

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear rbherts, Thank you for your recent review. I am pleased you enjoyed your four night stay with us and enjoyed the food which is all cooked fresh to order by our team of Chefs. It is also good to hear that you felt your stay was good value for money and I do hope we will have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Disappointed"

3
26/09/2017

Attended a wedding at this gorgeous looking property and was really looking forward to it; unfortunately a number of things let this trip down. The rooms, understandably, are dated, but unfortunately are also in desperate need of some TLC. The room that I stayed in did not have a functional shower (no hot water), and despite attempts by the staff to get it going it would not work. There also seems to be some management issues. On the day of the wedding where there are over 70 guests, they put one member of staff at the bar, which meant a long wait for everyone. However, not all is negative. As mentioned the grounds of this period building are lovely, and the food for the evening and breakfast was delicious. Overall, disappointed with what could have been.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Kenneth C, Thank you for your recent review. I am disappointed you were not impressed with the room allocated to you. All bedrooms have been refurbished to a high standard and offer a contemporary style with all modern facilities, without destroying the Georgian feel. This Grade II listed building has a wealth of history on the doorstep offering guests the elegance and grandeur of the bygone age. I do however, apologise in respect of the problem with the shower in your room. I can only assume this was a glitch somewhere in the system, as this is not something that we were aware of and would certainly always want to provide full facilities for all our guests. I also apologise if you were kept waiting on the bar. We did have a breakdown with the bar cooling system and therefore obtained draught beers from the other bar in order to serve guests the chilled quality beers they had ordered. This unfortunately, caused a slight delay in service and also appeared that there were less staff, but in fact they were doing the running between bars. I am delighted you enjoyed the food served at the wedding together with the landscaped grounds with picturesque views across the Wiltshire Downs. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Beautiful venue for Birthday Party"

4
22/09/2017

Lovely setting for my daughter in laws surprise birthday party. The suite had a separate room with tables a bar dance floor and room for the photo booth. So plenty of space for guests to mingle etc. A special mention to chrissy, who went out of her way to make it a memorable weekend.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Lorraine B, Thank you for your recent review and I am delighted you enjoyed your daughter-in-laws birthday party held in the Vendange suite at the Hotel. As you say the facilities offered are ideal, and the exclusive use suite is also use for many different celebrations including weddings, dinner dances, family parties and other events. Thank you also for your comments relating to the member of staff and I will make sure she is aware of your kind comments. Kind regards, General Manager

"Convenient"

3
14/09/2017

Spent four nights at this hotel which is a 3 minute car ride from the centre of Bradford upon Avon and 20 minutes from Bath. Very reasonable price between £60 and £100 depending on single or double or luxury. I had a lovely quiet spacious double room overlooking the gardens. Meals are taken in the glasshouse with a superb view for many miles around. Food is very good and chef should be congratulated given that prices are great value. The female staff are in general fun and friendly. The men need follow their example. The wine list could be politely described as needing attention. Other than that I enjoyed my stay here. Well worth visiting the lock in the centre of town and spending a pleasant hour or two watching the narrow boats pass through.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear vince c Thank you for your recent review. I am delighted to hear you enjoyed your stay at Leigh Park and found your spacious room good value for money. Yes, the views across the Wiltshire Downs are quite spectacular and we are very fortunate to be blessed with this beautiful location. I was also pleased to read that you enjoyed the food served in the Conservatoire Restaurant, at what you felt were competitive prices. I will make sure the staff read your comments and I do hope we will have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"Family one night stay"

3
12/09/2017

We stayed overnight as a family member was getting married at the property, reception were helpful bringing up jugs of water, ice and fresh glasses for the bridal party as it was an absolutely beautiful day. Wedding breakfast service was average and slow, food was very good but it took along time to arrive and had big gaps between courses most of our table didn't even get a coffee at the end. Table space was a squeeze as side plates and glasses were not cleared during service (I did ask and was ignored by a young lady) plus the bride actually had to get up and ask for wine on our table as they had missed all the family tables, it appeared that they were very short staffed (confirmed by a member of staff 3 had called in sick) the members of staff there did there very best especially those behind the bar and should get a pat on the back, unfortunately I had to ask for tables to be cleared on more than one occasion as it looked messy for the evening guests arriving. Doors from main function room to the outside are lovely but would benefit from some outdoor lightning we placed lots of solar jars from the table centres and it made a huge difference. Finally our family room which was far more expensive then those in a double was small and right in the eaves not the best approach with z beds in the hallway and incredibly hot (on request we did get a fan) it was clean but someone had decided to take a wee in our toilet before our arrival which was somewhat off putting! Breakfast was nice if again slow with refilling hot option and no pastries left. All the makings of a great property decorating the halls to the rooms in the upstairs would make it a difference as it felt like stepping back in time and a fear what was waiting at the end thankfully rooms were ok decor wise.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear xxxvanxxx I do hope you enjoyed the family wedding you attended recently, and I am pleased you were impressed with the bedroom allocated to you. As you can appreciate, our priorities are to carry out the service as per the specification discussed with the Bride and Groom. We do not clear any plates from the guests until everyone in the room has finished eating. Staffing levels are dictated by the number of guests seated and we do have a very strong Front of House team, who are all very professional in the way the service of the function is run. I appreciate your comments in relation to the outside lighting and we are currently looking into improving this, as I agree it would be beneficial on the Summer evenings. I can assure you that no one would have used your toilet facility in the room prior to your check-in and can only assume that it was the bleach that must have confused your judgement. The Breakfast facility is available throughout a three hour period so hot items cooked periodically throughout this period so that guests have freshly cooked food whenever they arrive. We hope to have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"Lovely grounds, but could be better"

3
30/08/2017

We took an overnight stay for our son's wedding being held at the hotel. The wedding went well with beautiful grounds helped by the excellent weather. The service at the wedding could have been better and at times was quite slow. The service in he main hotel bar was also very slow and the barman was lacking in customer service skills. We had a very large room with a big comfortable bed and lovely view across the grounds. The bathroom was also large but the shower was very poor with very little water pressure. We had been told that discounts were available as part of the wedding party but upon calling the hotel direct I established that it was very slightly cheaper to book via booking.com or hotels.com. When I pointed this out on the phone I was not offered any further reduction which I thought was 'short sighted' given the hotel had to pay commission to the booking company. Needless to say I did not book direct with the hotel. I would rate the stay as average overall but it could have been so much better with a bit more attention to customer service.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear StryW, Thank you for your recent review and I am pleased you enjoyed the wedding reception you attended. The service at the wedding is dictated by all guests finishing their meal before we clear, therefore if you were one of the first tables served it may have appeared slow to you and I am sorry for this. I was also pleased to read that you were impressed with your room and the picturesque views. However, I would like to apologise if the water pressure was not as it should have been and will certainly get our maintenance engineer to look into this. The special rates offered to wedding guests are less than available online and are often confused with room only rates online, whereas booking direct includes breakfast. I do hope we have the pleasure of welcoming you back again soon. Kind regards, General Manager

"Good .... but could be very good!"

4
27/08/2017

Stayed 2 nights in Deluxe Room. As other reviewers have stated helpful staff and great location. Lovely grounds. Is undoubtedly great venue for a wedding but if like us you are just looking for a nice break it's probably best to avoid weekends in the prime wedding seasons. It's an old building so as you would expect floors creak and wedding guests will wake you up when they finish their celebrations in the attached function room. If the owners did update the plumbing (shower & toilet not great) and refreshed the paint work, and had a few more staff on a peak periods the hotel could be very good. Towels do need changing each day especially if there is a lack of towel rails - a table isn't appropriate in a bathroom! Overall we enjoyed our stay. Impressed that Reviews are read by Management!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Wiltshire_Wanderer_9, I am pleased you enjoyed your stay with us and appreciate your comments. However, as the Vendange suite is located at one end of the Hotel we ensure non-wedding guests are located in rooms away from the party to avoid any problems, but I appreciate that some guests can be less than considerate. The owners of the hotel are constantly upgrading and maintaining the hotel in conjunction with our interior designer, and refurbishment programmes are on-going. I do hope we have the pleasure of welcoming you back again soon. Kind regards, General Manager

"A great place to stay........"

5
20/08/2017

We stayed here for a family wedding & can honestly say it was superb in every way, my only grumble was an upstairs room (so up & down the stairs on my bum) - not great for a wheelchair user & I would say when we booked we weren't asked if we needed anything special, but we were more concerned with getting a room for the wedding than getting an accessible room. Great staff, great location & great service - I'd recommend this to anyone. The room we have was great, super king sized bed & a great walk in shower with rainfall head (which sadly was about an inch above my head ha ha) Dont miss breakfast - its awesome & the bacon is the best I've tasted.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Gary P, Thank you for your recent review and I am delighted to hear you had a most enjoyable stay at Leigh Park for a family wedding. I am so sorry we were unable to offer you one of our ground floor rooms on check in but hope you did not find this too inconvenient. Your kind comments in relation to the staff and service you received are much appreciated. So glad you enjoyed your breakfast and in particular, the local Wiltshire Bacon. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Average"

3
18/08/2017

Went here for a business meeting the location looked nice on the surface but when we had the meals and coffee breaks I found it average. Maybe this was what the company had booked. The location was nice and the service we received was good.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Dave O, Thank you for your recent review. I am pleased to hear you were impressed with the beautiful location of the Hotel and that you received good service whilst you were here. We provided the refreshments for the business meeting based on the specific requirements which were discussed when the booking was made. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Enjoyable Stay "

5
30/07/2017

Recently stayed at Leigh Park Hotel for one night which was a Friday as we were attending a wedding which was at another venue nearby which was fully booked, after checking in we were given our key to our room which was a ground floor room at the Coach House adjacent to the main hotel, the room was very spacious with all the facilities needed for a comfortable stay, we would just like to thank the guy on reception for his help in giving us a late check out on the Saturday due to us attending a wedding function. Would definitely recommend staying at this hotel.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear holidayguy51 Thank you for your recent review. I am pleased to read that you enjoyed your stay at Leigh Park and that you were comfortable in your Coach House room. Thank you for your comments in relation to the late check out – we do try to offer a very high standard of customer service and always happy to help in any situation if we can. We hope to have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"Tranquil and comfortable country hotel"

4
29/07/2017

We stayed Wednesday to Friday and were very impressed with this hotel. Friendly and professional ladies on reception who gave me the key to a ground floor room in the adjacent Coach House. The room was off the large and airy hall and had an opening window looking out onto the garden and vineyard. Spacious room (12 ft by 14 ft) with more space by the door and a small walk in wardrobe. the room had two chairs and a desk with kettle, china cups, ample tea, coffee and milk and two packets of biscuits renewed each day. The bathroom was also spacious with an excellent shower (though a bit slippery - really needs a mat) and complimentary shampoo, shower gel, shoe shine, sewing kit etc. The room was very quiet and comfortable. Free WiFi for any devices - unlike Travelodge who make you pay £3 for each device! Plenty of channels on the TV. We did not try the restaurant for breakfast or dinner, having made other arrangements but the ambiance of the dining room, overlooking the extensive well kept grounds, was very pleasant. All told a very pleasant hotel and good value for money compared to 'cheaper' competitors. Very convenient for Bath - you do not have to negotiate the narrow streets of Bradford on Avon as it is just to the north of the town. I guess that if a big wedding party is booked in at a weekend there might be people wandering around at night.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Kurnalpi, Thank you for your very positive review and I am delighted you enjoyed you stay and particularly your room in the Coach House. We are all very proud of the Hotel and the facilities we offer and I very much appreciate your valued comments. We look forward to welcome you back to Leigh Park again in the future. Kind regards, General Manager

"Lovely surroundings, could be fantasic"

3
25/07/2017

Stayed one night July 2017 Really nice setting, deluxe room very spacious, staff friendly and accommodating, although no help offered with luggage. Typical hotel prices for beverages and snacks. Unfortunately all a bit dated and in need of some TLC. Shower useless, morning and evening no pressure and warm at best. Upon checking out the receptionist was not interested, not even the customary 'was everything Ok sir' and when informed about the shower she had no interest or concern.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Hi Gareth b, Thank you for your recent review. I was pleased to read that you were happy with your room and liked the setting of Leigh Park, with the picturesque view of the Wiltshire countryside. I was surprised to read that porterage was not offered and would like to apologise for this, as this is part of our standard check-in procedure. The Hotel, dating back to the 1500s is constantly maintained and refurbished in a way so as not to destroy any of the features of a bygone age, and there is a wealth of history attached to this beautiful house. I apologise that the shower was disappointing and our maintenance engineer has now rectified the problem. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Shocking staff"

2
22/07/2017

So many bad reviews recently must tell a story I don't like leaving bad reviews but right from the off the impression the staff give is not good. A miserable bar man who continued his attitude at breakfast. When you order a large round of drinks and get huffed at because it's busy says something about this place. No other staff to serve. There for a wedding, we were told we couldn't check in before 3, no problem. But there was a mix up with the rooms and we had apparently booked twice, I don't recall doing this but it appears we may have. The attitude was though that it was tough, get someone else to take the room or lose out...no empathy there. But as I say the attitude from one member of staff was truly awful, and agreed by some of the other guests who had dealt with her. Food was OK, room looked OK when we got into it but the toilet was disgusting, I don't think it's been cleaned properly in a long while. Very uncomfortable bed and a very strong smell of smoke in the pillows. We got down to breakfast at 08:05, there was a group there who had seated themselves, by 08:15 we had not been seated so I went to reception and said we had been waiting for 10 minutes, 'no, it's not been that long' said the receptionist...guess who? Breakfast was cold, the beans had a skin that I could have stood on, coffee and pastries were nice. Lipstick on the juice glasses...nice We left early, I couldn't bare to be there any more. £140 for a room is expensive but for that money I would expect a lot better, I hope the bride and groom enjoyed their experience a lot more than we did.

LatonaLeisureGroup, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this review
Dear ChalkieGreen, Thank you for your review. The staff at our hotel often receive compliments regarding their friendly, professional and helpful customer service, so I was surprised to read your comments regarding our staff and I would like to apologise if you did not feel that you received the high standards of customer service we pride ourselves on. As you are aware, our receptionist courteously informed you that you had booked and pre-paid for two rooms prior to your arrival at the hotel. Our receptionist helped to resolve this for you by suggesting that you could offer one of the rooms to another wedding guest, of which we were pleased you managed to do. I was pleased that you liked the interior of your guest room. However, I would like to assure you that our hotel is strictly non-smoking throughout and all of our pillows are replaced on a regular basis and our housekeeping team take pride in the high standards of cleanliness throughout the hotel. The comfort of our guests stay is very important, which is why we purchase top of the range beds from our local supplier, of which our guests are often very complimentary about. The bride and groom had a wonderful day and were very complimentary towards the hotel and our staff and we also received positive feedback regarding the food. Thank you again for you for choosing the Leigh Park Hotel. Kind regards, Maria Guest Relations Representative

"Nice hotel but forget quiet country retreat as advertised"

2
21/07/2017

Booked a last minute B&B at reasonable room rate for a weekend exploring Bath. Booked a hotel out of the city to try and find some peace and quiet but Room 38 whilst it is very nice is directly over the kitchen extractor fan which sounds like a jumbo jet engine and the double whammy is that the entrance to the wedding hall means that all the smokers are congregated outside making a bloody racket so forget any chance of an early night or sleeping. I am extremely cross that this was not mentioned when booking as I would have gone elsewhere as I work shifts and value my sleep. They either find me a quieter room tomorrow night or I will be leaving and demanding a refund! Shame as its a nice hotel in a good location and I had a very nice meal in the lovely restaurant. But Best Western shame on you for doing the dirty on me, I will think twice about using you again

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear KmsHerts, Thank you for your review and I am so sorry to hear that you were disturbed by the kitchen extractor fan during your stay with us. It is a legal requirement that the fan is on when the kitchen is in operation in respect of Health and Safety, but as soon as the kitchen closes the fan is turned off, which is at 9.30 pm at the latest. I would also like to apologise that the wedding guests disturbed you. However, I am pleased we managed to move you to an alternative room which also gave you the sought after picturesque views of the Wiltshire Downs. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"A little disappointing...."

3
17/07/2017

We had recently stayed in a Best Western Hotel in Pickering in Yorkshire (Forest and Vale) and were very happy with the bedroom, staff, food, service, etc. and assumed that Best Western quality was standard throughout their hotels. Alas, this was not the case at Leigh Park. I don't think that it was the fault of the staff - there just wasn't enough of them to offer a good service. Food wasn't great either. A very restricted menu appeared most nights and if there was a wedding you could wait 20 minutes to be served with one drink. Shame - wouldn't recommend.

"Large and Impressive building in expansive grounds"

3
16/07/2017

This Hotel is in large grounds and was obviously once very grand, but my impression on entering was that it has seen better days and the decoration was a little 'tired' - although there are some areas that have been decorated and updated . Our room was on the third floor and there didn't appear to be a lift so we had to carry our luggage up three flights of stairs,- so this would not be a suitable room for someone unable to cope with stairs! The room was large and comfortable, with a good size en suite bathroom. Again the decor was quite dated but the room was clean and bright. The en-suite water supply seemed to be operated via a loud clunking water pump, presumably due to being high up in the building, on the third floor. We didn't use the dining room, but that was well-decorated and had big windows with views. I believe some parts of the Hotel are more modern than others, but if you are not good with stairs It is worth letting the Hotel staff know when you book so that you can arrange a downstairs room. The Hotel is about 5 minutes taxi drive from Bradford-on-Avon town centre, and the receptionist was helpful in arranging a taxi for us to travel into town. Bath is only a short drive away.

"Avoid at all cost!"

2
10/07/2017

Oh dear, where do I start! On arrival at the hotel we were booked in and told where the room was, it was like a rabbit warren but eventually it was found. The room was extremely warm due to it being a hot day but unfortunately no windows were open and the towel rail was on full. The room smelled very strongly of food and on opening the windows we realised why....... there was the biggest extractor fan coming from the kitchen below. directly to to the side of our window making the loudest noice imaginable. We quickly unpacked and left for the afternoon. On arrival back at the hotel there was an ongoing wedding where the entrance to this was again directly below our windows. You could hear everything the guests were saying due to the closeness of proximity but we quickly got changed and left. On arrival back to the hotel at approximately 10pm the wedding was in full swing, we sat out in the grounds and had a drink before returning to our room. The noice was unbearable. Again under our windows there was shouting and swearing with the occasional whistle which continued until approximately 2am, there was nobody on reception and apparently a night porter was on duty but we didn't see anyone. The noise reduced slightly and we were able to get a small amount of sleep until, wait for it, .................the said kitchen extractor fan kicking in for business at approximately 7am! The smell of fried food soon hit our bedroom and the thought of sleep was now just a distant memory! We met with the rest of our family for breakfast and paid £12 each. On arrival the male in charge of the restaurant told us we would have to wait for a table or would we like to sit on the sofas outside with tables just high enough to be off the floor which would make it impossible to eat! I declined this offer and said we'd wait. In the meantime people were going in to the restaurant and being seated so after approximately 30 minutes of waiting we said we didn't mind having separate tables, he told us these people were from the wedding party and he needed to seat these first!!! We were made to feel like second class citizens, I asked if the wedding party had paid more than us for breakfast, his answer was no! Anyway eventually 15 minutes before the close of breakfast we got a table. We went for toast but there were no plates to put it on so we asked for these. Then we went to the hot buffet............ this was disgraceful for £12 a head, there were again no plates, there was no bacon, a few cold sausages, scrambled eggs with a thick custard like skin on, cold beans, cold hash browns and 2 tomatoes! There was one large slotted spoon to use for serving everything. I asked if there were any utensils and fried eggs the next minute waiters came rushing out with utensils and were told the eggs would be any minute, 10 minutes later we are still stood at the buffet waiting for eggs! Eventually the male in charge told us he would bring them to the table. When we had nearly finished the cold breakfast 20 minutes after asking for eggs the male arrived with them but no utensils and carried on to slide the eggs off the plate onto ours which slid and burst onto our plates............ it was like being in a carry on film. Will we be returning............ I think we can safely say no. The building is a lovely period feature in stunning grounds but that's where the complimentary expressions unfortunately end. On reception there is a sign saying if you have a problem we will do everything we can to solve it..........this translates to being given a leaflet and being told to email the said address. There's some lovely places to stay around this area as we have found over the last 12 months but unfortunately this time was short notice and the majority of places were full apart from this hotel..........I think this is self explanatory as to why.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear _hallwood88green Following our telephone conversation, I am pleased we have resolved the situation in relation to your recent stay. I very much look forward to welcoming you back to Leigh Park again later this month. Kind regards General Manager

"Disappointing stay"

3
09/07/2017

Booked 3 rooms for our family of 6. Ground floor room for parents was lovely. My brother and sister-in-law had room 38 and we had room 37. Pleasant rooms and very clean but come bedtime- no sleep! The rooms back on to the courtyard and when there's a wedding on you get all the noise from wedding guests. And they were noisy! My brothers room also had the added bonus of kitchen extractor fan being right outside the window which guaranteed them no sleep! Why is there no mention of this when booking? We complained to reception but no manager on so just email. Then we paid £72 for 6 English breakfasts. What a waste of money and what truly bad service we had. On arriving at the dining room we asked for a table for 6. Non available so we had to wait. The dining room was full but still people kept going in. After half an hour we asked for a table for 4 and a 2 thinking this would be easier for them. We were told there was a wedding party of 100 and they were obviously the priority. By this time it was 10 mins before breakfast finished and there were no plates and hardly and food left. We asked for eggs and were told they were being cooked. We did get them about 20 mins later. We had already eaten our over cooked bacon and cold beans. On a positive note they had gluten free bread and the waiters and waitresses were polite. What had been a very pleasant stay was totally spoilt by the breakfast fiasco. To say they had 100 wedding guests made us feel like second class citizens and the food was awful. We paid a lot of money for this one night stay with breakfast extra. We regularly come to Wiltshire to visit relatives but we will not be returning to Leigh Park. Such a shame.

LatonaLeisureGroup, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this review
Dear Corfufan_11 Thank you for your review. Please accept my apologies for any delay to seat you for breakfast on the morning of your departure. Our breakfast team strive to ensure service runs smoothly each day, especially during the busy periods over the weekends when the hotel is at full capacity. However, I would like to say that no preference is ever given to any particular guests when arriving for breakfast, and that we would always cook any additional breakfasts to order, should the buffet items be depleted. We are truly sorry for any inconvenience to you and your family and hope that it did not impact too much on what was a very pleasant stay up to that point. I would also like to apologise for any disturbance during the evening, on these warm summers evenings we realise the requirement to open the guestroom windows, therefore we do insist on entertainment being finished by 12 midnight and we police the external areas following the event to keep any noise from departing guests to a minimum. I do hope when next visiting Wiltshire you will consider the Leigh Park Hotel for your accommodation, whereby I can assure you of an all-round enjoyable experience throughout your entire stay. Should you wish to make a future booking please do not hesitate to contact the hotel directly and we will be only too pleased to assist in any way we can. Kind regards, Guest Relations

"HOme of my Great, great, great Grandfather Sir Thomas Fellowes!"

5
07/07/2017

I was so excited to be staying here as it was once the home of an ancestor and although the room in the coach house was very pleasant I would have rather stayed in the actual house but they were full due to there being a coach party staying! The food was very nice as were the staff! The views were stunning including seeing one of the several chalk White Horses in the area!

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear R P T, Thank you for your review and how exciting for you to discover this was the home of one of your ancestors. You may also have noticed the framed copies of the deeds, relating to the property, in our reception. I am sorry you were not allocated a room in the main house, but perhaps you will return, when we will ensure you have one of the deluxe rooms, on the first floor, which will also give you the picturesque views of the landscaped gardens and the Wiltshire Downs beyond. Kind regards, General Manager

"Perfect location for a relaxing weekend "

5
02/07/2017

I stayed as part of a group of 15 for a hen party. The staff were friendly and accomodating even when we swapped who was in each room several times. They kindly allowed us to use the conservatory area for a craft activity and we set up our own picnic on the lawn. We chose to eat dinner in the bar area and were allowed to choose from both the bar or restaurant menu. The food was good and there was a varied drinks list. All in all a great stay with everything we needed and a good location to visit Bradford on Avon and Bath.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Emma B, Thank you very much for your recent review and I am delighted to hear you all had a good time on the Hen Weekend. It was a pleasure to host this very special occasion and I am pleased everything worked out for you all and that the staff were very accommodating with your requests – we always try to be as helpful and flexible as possible. I am pleased the weather was also very kind to you. We hope to have the pleasure of welcoming you all back again in the future. Kind regards, General Manager

"Peaceful Weekend"

5
30/06/2017

Stayed at this hotel over a long weekend with my partner in bath. The hotel was lovely and the staff were really nice and happy and polite. the hotel its self is beautiful and the grounds of the hotel are even better. There is a very peaceful garden and seating area which is the perfect beginning or end to your day. This hotel is a 15-20 drive to bath and a perfect place to stay to feel like you have gone away.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Danielle R, Thank you very much for your recent review and I am delighted to hear you had a pleasant stay here at Leigh Park and found everything to your liking. I also appreciate your kind comments in relation to the staff and will make sure these are known to them. I am pleased you made good use of the gardens during your stay, which are particularly picturesque in this lovely sunny weather. We look forward to welcoming you back again soon. Kind regards, General Manager

"Cheer up!!!!!"

2
28/06/2017

It was raining when we arrived at Leigh Park and the man on Reception reflected the weather, he was very matter of fact, didn't have many people skills and we certainly didn't feel welcome. We went to the bar and had our room keys with us and wanted to put drinks on our bill, but were told that we had to have a green card with us, so had to pay cash, this was not specified when checking in. Breakfast was okay once the dining room doors were unlocked and one poor lad was running about trying to service everyone!! At check out the Receptionist woman informed me that she was running end of day reports and couldn't give me a receipt, again no apology or pleasantries. The place needs a good clean and update that's probably why the staff are as tired as the hotel? This used to be one of my favourite places to stay when working in Wiltshire but never again.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Jill r, Thank you for your recent review and I am very disappointed in your comments relating to your initial welcome. I assure you this was most unusual and the person on Reception at the time was working his last few days before moving on to pastures new. We are constantly updating and improving the facilities at the Hotel and we have an ongoing refurbishment programme. This beautiful Georgian house is constantly upgraded and all bedrooms and public areas are sympathetically modernised so as not to destroy the grandeur of the bygone age. I do hope we will have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"What a beautiful place"

5
20/06/2017

The accommodation and grounds are spectacular. The food is cooked fresh to order, and the dining areas have you overlooking the gardens. Staff are great, pleasant and professional. Best Western hotels most certainly have set a high benchmark for others to follow

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear mcwgeary, Thank you so much for your very complimentary review. I am delighted you enjoyed your stay at Leigh Park and everything lived up to your expectations. I will ensure all staff see your kind comments. The picturesque views do tend to give that ‘Wow' factor to everyone who visits for the first time. We are proud to be part of Best Western and I do hope we will have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"Disappointing stay"

2
17/06/2017

The hotel is in a very good location, in a peaceful area. Great views of the local countryside. Booked a deluxe double however some of the decoration was a bit shabby, one wall had at least two shades of cream plus an area of white paint on it. ( should have called it a Dulux room!) The exterior paintwork on the windows was all flaking off, as for housekeeping the room appeared not to have been hoovered during our stay. Also the bed was not made up properly each day. In our opinion the breakfast buffet was average, the hot food was better on a couple of days when it was cooked fresh from the kitchen. One morning the staff were even moving tables and plants around, right in front of the buffet. Making it difficult to access whilst people were attempting to eat there breakfasts. This was very off putting and not acceptable. On this occcasion we felt the Best Western standard was not met, and we left a little disappointed.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Jane D, Thank you for your recent review and I am pleased you liked the location of the Hotel, experiencing the picturesque views across the Wiltshire Downs. I apologise that the room allocated to you did not meet your expectations. There is an ongoing programme throughout the Hotel of redecoration when appropriate, and our full-time painter and decorater is constantly engaged in upgrading the rooms and exterior of this beautiful Georgian property. I apologise for the inconvenience caused to you in relation to the movement of tables to accommodate other requests from guests to have a large table for their group. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

",'A hidden gem...tucked away in the countryside....ideal for that perfect weekend break'"

5
08/06/2017

The minute you turn into this hotel you feel this may be something rather special., and despite initial problems with car parking that was just what we experienced . We arrived last Friday just as a wedding function was about to get underway. (this hotel is renowned locally for these at weekends in particular!!... thus the parking issue ) so initially the staff were at full stretch. But a little patience was well rewarded. Sara was on reception and within 5 minutes we were in our room , which overlooked the fabulous gardens and grounds. which have been highlighted by many other guests Our room was large, well furnished and well kept . Yes like many things around the hotel . it could be freshened up, but then it would lose much of its character Whilst we did not use the restaurant other than for Breakfast the food choice for that was extensive and plentiful , and the cooked breakfast excellent. as was the service . This lovely hotel is relatively small in terms of bedroom and guest capacity but I suspect the needs and costs of renovation and maintenance is a real burden so in taking this into account the hotel is in good order. The small team of staff go out of there way to help you and I we will certainly be returning in the future. ..

"wouldn't go again"

3
08/06/2017

We booked an accessible room and a double room. The accessible room was just that, Accessible! It was not user friendly for my disabled husband. only one tiny grab rail by the loo. Shower not accessible. Tiny little stool in it that would be fine if you weighed 6 stone!! Because it is a listed building the floors different levels that was difficult to push a wheel chair over the bumps. The beds were very hard and uncomfortable. My husband and I stayed only one night of our three and they have agreed to refund one of the other two nights. My daughter and her fiancée are leaving after two nights as the beds are so uncomfortable they are getting back ache. The food was not the usual best western plus standard. I had overcooked duck that was dry and the skin soggy. The lamb my husband had was cooked within an inch of its life. Female waitress not knowledgeable. Drinks overpriced. I have stayed in many best western hotels but this one a disaster

"Charming but Under-resourced Hotel"

2
04/06/2017

Leigh Park is a lovely hotel with superb views over the adjoining countryside, and we were allocated a very comfortable room. We were staying to attend a friends wedding, which was a happy occasion, but let down due to a lack of staff. The staff who were present, were clearly under a fair amount of pressure and did not appear to be trained or particularly well-prepared for the event. Most appeared to be there grudgingly. Is service with a smile a thing of the past? On a number of occasions drinks served were short measures and/or overcharged. I'm sure this did not stop the guests from enjoying the occasion, but it felt as if the hotel did not want to add value to the event.

"Formally Leigh House - A Great Example of a Georgian Country Home - Amazing Views!"

5
03/06/2017

I stayed here when I attended my niece's wedding held on the premises. I had no idea this was a Best Western Hotel until I checked in. If you are looking for the experience of staying in an historic English Country House but with modern conveniences, this is the place for you! The house has a fascinating history - in 1574 Queen Elizabeth's favorite courtier, Dudley, was granted the house and Queen Elizabeth I herself is rumored to have stayed here. The rooms are updated with all the modern amenities - comfy beds, spacious up to date bathrooms. The rooms vary in size so make inquiries depending on your needs. I stayed in the newer addition and some of these room overlook the car park while others have amazing views of the grounds. The original part of the house is fascinating with staircases and different doors leading to other areas. One can imagine living here in the fifteen hundreds! The grounds are beautiful to walk around and one can see for miles including the White Horse. One of the recent owners planted a vineyard and the hotel has produced its own white medium dry wine. Breakfast is included and served in the comfortable, sunny conservatory overlooking the picturesque Wiltshire grounds. Breakfast is buffet style and includes everything that goes into making a traditional English breakfast. It was very satisfying and tasty! FYI I checked out various rooms while visiting with family and they are all very well decorated and comfortable. The staff here are very hospitable and helpful. The historic town of Bradford-on-Avon is a short distance from here and is full of history and beauty not to be missed. The World Heritage City of Bath is approx.. eight miles and again not to be missed.

"Wedding "

4
03/06/2017

Visited this hotel to attend a wedding. Really nice hotel.Nice and more than adequate room.Standard room facilities. Excellent breakfast. The one downfall which can easily be avoided was during the day the small bar was badly staffed and all the guests not just myself were getting pretty peed off with the wait which is totally avoidable. It is a Small bar but one poor sod working on his own is not acceptable. Apart from that would recommend this place

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Dave C, Thank you for your recent review in relation to your stay at Leigh Park as a guest at a wedding. I am sorry if you had a short wait at the Lounge bar for a drink, but hope you felt the Vendange bar, which was available to you after the civil ceremony and throughout the rest of the day, provided a more efficient service. I am pleased, however that you enjoyed your stay and liked the Hotel and the room you occupied. I was also glad that you thought the breakfast at our Hotel was excellent, I will pass your kind words on. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Two night Stay"

3
22/05/2017

We had a two night stay booked as we were attending a wedding in Bath early on Saturday morning. The room we had was recently refurbished and apart from the fact had no bath but a shower only was very nice.We left our room at 7-15 AM to travel to Bath and was disappointed to return to our room at 2 pm to find our room had not been made up and had to go to reception to ask them. However it took another half hour before we managed to get some coffee. The restaurant had stunning views and was very light and comfortable but the only meal we had there was breakfast on the Sunday. Ordered poached haddock and poached egg which arrived 20 minutes later and was totally inedible. Nothing from the help yourself buffet was replenished and was messy. Had to ask the staff as the orange juice had run out, there were no glasses, no butter. The staff started to clear the cooked breakfast items away by 9.50am. Other people were complaining about omelettes and poached eggs. Had to ask for more food which came out after clearly being reheated.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear andrew w, Thank you for your recent review. I am pleased to hear you were impressed with your room, but I am sorry it had not been serviced before you returned at 2 p.m. Unfortunately, your room must have been one of the last to be tended to. I am pleased you liked the location of the Hotel and the picturesque views across the Wiltshire Downs. The hot breakfast selection is cooked throughout the service time, so that as guests arrive they have freshly cooked items available. As the end time draws near, the remaining buffet items are removed and the chefs will then cook breakfasts to order. We generally receive very good feedback on our Wiltshire breakfasts, so I would like to apologise if it was not to your liking. I do hope to have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards, General Manager

"Good allround hotel"

4
18/05/2017

The Leigh Park is a pretty hotel on the northern outskirts of Bradford on Avon (about a mile from the centre but a pleasant walk). We had a room on the top floor which while not large had a beautiful view across the Vale of Pewsey. The ensuite bathroom was quite small but perfectly adequate for our two night stay. Everything was clean and the tea and coffee making facilities always welcome. The self service breakfast was good and had a good range. Only downside was the fruit salad which was rather tired but not a major problem. We also ate in the hotel one evening and were more than happy with the meal and the service. Overall this hotel is worth a visit, it has some pleasant gardens and a vineyard to wander around (you can buy the wine produced from the vineyard in the bar). The décor in some parts of the hotel were dated but that did not detract from our visit. If you are visiting Bradford on Avon which is a wonderful town then I would recommend the Leigh Park.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Anne2304, Thank you for your recent review and I am delighted to hear you had a pleasant stay with us and would recommend the Hotel to others. The landscaped gardens and lawns overlooking the Wiltshire Downs are always a Wow factor when guests arrive at the Hotel, and having a Vineyard on site is rather unique. We very much hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards General Manager

"Family Lunch"

4
16/04/2017

We were there for a family lunch to celebrate my father's 90th birthday. The staff looked after us very well, form the moment we arrived. They were very attentive and ensured that we had all we needed. The lunch itself was very good, and no-one went hungry. All in all, a lovely location for a special lunch.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Steve R, Many thanks for your very kind comments in relation to your family lunch. It was a pleasure to host this very special occasion for your Father. The Dudley room was ideal to accommodate the family on one large table, giving you the privacy of your own private dining room. I am pleased everyone enjoyed the lunch and that you were well looked after by the staff. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Overnight for work"

4
11/04/2017

Stayed overnight whilst visiting for work. Clean and tidy, bit dated, but good value as B&B rate was just over £50. Breakfast was good. Hotel has parking. Didn't use restaurant for dinner. Would book again if I was working in the area.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear 38alann, Thank you for your recent review. I am pleased you found the Hotel most suitable for your overnight stay whilst working in the area. We look forward to welcoming you again soon. Kind regards, General Manager

"Lovely place but minimal effort made."

3
10/04/2017

We recently stayed at Leigh Park Hotel for a wedding. The building is lovely and the setting very relaxing. On arrival a rude receptionist told everyone that they could not check-in a few minutes, early unless they paid £10, and did not answer as to whether any of the rooms were actually available. I found it odd that both the check-in and wedding were scheduled for 3pm, as it was obvious that guests who had travelled some distance would require to change, which they had to do in the toilets. At 3pm there was a long queue to check in, making everyone late for the start. Surprisingly enough the receptionist was moaning about the queue. The food was mediocre through out – canapés and drink, half a glass of flat bucks fizz minus the canapés, afternoon tea consisting of half a round of dull sandwiches, a cut up sponge or two, a scone and a few strawberries. The other half of the missing sandwiches appeared for the evening buffet, along with some fries and wedges, and what appeared to be frozen sausage rolls. Breakfast was almost non-existent, and there was no attempt or offer to refill the buffet with nearly an hour of service to go. We ordered ham and cheese omelettes which came out without any ham or explanation. Our room was nice and airy with a pleasant view over the garden. It was more of an £80/£90 a night room, rather than the £120 we paid, due to its size. The evening bar staff were good and made an effort to be polite and friendly. All in all, the hotel could be much more pleasant to stay in. Its is a lovely place, but needs to stop giving customers the impression they don't matter, and to invest in some staff training.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear Paynes-Grey, I was most disappointed to read your comments in your recent review. Our staff at The Leigh Park Hotel are often complimented on their good customer service skills and I apologise if you felt any of them did not meet our usual high standards. Our check in time is always 3 p.m. and the wedding had also chosen this time for their arrival time at the Hotel. However, every effort was made to give guests access to their rooms as soon as possible, whilst still maintaining our high standards of cleanliness. I am sorry that the Wedding breakfast of afternoon tea wasn't to your liking, however this was specifically chosen by the Bride and Groom, with all items being homemade by our Pastry Chef. The general feedback from the day was that the tea was well received and very enjoyable. It is always a pleasure to welcome guests attending a wedding, to also stay overnight at Leigh Park and I am pleased to know you were impressed with your room. We are very proud of the rooms, which are contemporary whilst not destroying the Georgian feel of this beautiful house. We always strive to make all our guests feel welcome and work hard to make their stay as comfortable as possible. Kind regards, General Manager

"Wedding celebration"

5
08/04/2017

Wow what a wonderful day we had celebrating my sister in laws wedding on the 2/4/2017! The venue was excellent, staff were perfect all day! Food was fab! Rooms very nice and comfortable, couldn't have asked for more! Thank you x

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear larkyonline1, Thank you so much for your recent review. It was a pleasure to host this special wedding day and I am delighted you had a most enjoyable time. I will make sure all the staff see your favourable comments. Kind regards, General Manager

"My eldest daughters wedding "

5
04/04/2017

My daughter got married here on 02/04/2017 and had both the wedding breakfast and evening do here . Quite a few guests including ourselves also stayed the night . It was brilliant from beginning to end and the staff were excellent. The weather played ball as well which made the hotel grounds even more beautiful. Our room was on the ground floor and overlooked the grounds and we also had our youngest daughter in with us . Breakfast was great too and plenty of it . The wedding breakfast and evening food were also very good and plentiful. All in all a fantastic time . Thank you to all the staff who work there.

LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Dear BathHolidayfun, Thank you for your recent review and I am delighted to hear that a good time was had by all! Weddings are something of a speciality at Leigh Park and it is an honour and a privilege to have the pleasure of hosting this very special event. Thank you also for your kind words in relation to the staff – I will make sure they all see your comments. We wish the couple all the very best for the future and hope to have the pleasure of welcoming them back maybe for their first anniversary – if not before. Kind regards, General Manager

"Really nice hotel"

5
03/04/2017

Room was lovely and service by staff was helpful & professional, really enjoyed my visit had a large car park and lovely views from the gardens. Easy to find and in a great location. Would recommend staying!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear iLikeFoodAndWine93, Thank you so much for your very positive review – I am delighted to hear you fully enjoyed your stay and hope to see you again in the future. Kind regards, General Manager

"Nice location"

2
27/11/2016

We have stayed at this hotel many times over the past few years and slowly it has gone down hill. It is in a lovely position and is a lovely building. We asked for a room overlooking the field at the back and ended up with a room at the front overlooking the car park and was told that all the other rooms were taken at the back.The hotel had very few guests. We were offered another room on the ground floor which looked as if it hadnt been make up from the last guest,the reception staff were not concerned and told me we had a nice room. The evening meal was poor, quality not quantity springs to mind,the restaurant staff were great and making the best of the poor food. The hotel needs a lot of TLC it all looked a bit tired. WE will not be going back

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear gepff p, It was lovely to welcome you back again after three years but I am disappointed to read your comments. When you called to make your reservation, we noted all your specific requirements on the system which detailed to us exactly where the room that you wanted was located, i.e. up the main stairway and then over to the left-hand side – which was the deluxe room that was allocated to you. Unfortunately, after checking in you realised this should have been the room on the ‘right-hand side', but we were unable to move you as it was already occupied, as were the other two rooms on that landing, with the same views. Having expressed your disappointment, I would however, like to thank you for later apologising to my Receptionist for your unpleasant manner. I am concerned with regards to your comments in relation to your evening meal. We purchase all fresh meats from a local organic farm, which are delivered daily, and all fresh local vegetables are prepared and cooked to order in our kitchens. We do get excellent feedback in relation to our food, so I am very sorry if we did not live up to your expectations. I am only sorry you did your bring your disappointment to our attention at the time. I am sorry you feel the Hotel needs a lot of TLC – this is an elegant Georgian country house hotel, which is Grade II listed, with a wealth of history on the doorstep, and we continually upgrade and refurbish to high levels, offering all modern facilities, without destroying the grandeur of this bygone age. I do hope perhaps we may have the pleasure of welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Nice hotel and location"

4
17/11/2016

Visited for one night only and was pleasantly surprised that the hotel experience matched the outside expectation. The room no its amenities were all excellent, decent ensuite, toiletries, bottled water. However, I do have one issue. I arrived fairly late and therefore want to eat in the bar area (the bee was execellent). Therefore, I choose a simple Southern fried chicken burger. The fries were good as was the salad and bun. But the burger was awful, a reconstituted chicken burger with a basic (not southern fried) crumb. I ate it because I needed to eat, but would not buy again or recommend.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Tim S Thank you for your recent review and I am delighted to hear you found the Hotel met your expectations and you liked the room and ensuite facilities afforded to you. I am so sorry, however, that you were not impressed with the Southern fried chicken burger. We always listen to comments from our guests and in view of this have taken this off our menu and in future will be offering guests chicken breast served in the bun, together with the fries and salad. I do hope we will have the pleasure of welcoming you back to Leigh Park again in the future and perhaps you would then like to experience the change to this dish. Thank you for your constructive comments. Kind regards. General Manager

"Decent Room, Food Less Good"

3
09/11/2016

Stayed here for a couple of nights recently. The hotel is located just off the B3109 around one mile north of Bradford upon Avon. There are pleasant views across the local downs from the hotel's lofty position. For those wishing to walk into town, please be aware that it is a strenuous walk back up the hill to the hotel. Our room was located in the Vendange suite and was medium sized but more than adequate, although there was no bath. The shower was hot and powerful. Our breakfast on the first morning, however, was disappointing to say the least. The scrambled egg was verging on the inedible and there was a lack of items such as mushrooms and croissants, which made the cost at £12 per head seem poor value. In fairness, the mushroom and croissant situation was rectified the following morning and I had a freshly made omelette, which was good. We also had a couple of buffet lunches which were a little bland although the one dinner we did have was OK. Service was generally good, but I think the hotel needs to up the ante with regard to its food if it wishes to attract guests to revisit.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear The Coach_55 Thank you for your recent review and I am pleased you were happy with your room in the Vendange Suite, overlooking the landscaped gardens and the Wiltshire Downs beyond. These rooms are not equipped with baths, but we do have many rooms with this facility if required. The location of the Hotel, as you rightly say, is just under a mile from the Saxon town of Bradford on Avon, which is a downhill walk to the town, but for anyone not wishing to negotiate the hill on the return trip a £4 taxi is available from the Station. I am sorry your breakfast was disappointing on your first morning – we offer a buffet style service with hot food cooked throughout the period, but for anyone not in a hurry we offer a Wiltshire breakfast cooked fresh to order. All our food is prepared and cooked fresh therefore if anyone requires a dish cooked more simply or perhaps served with a different sauce, for example, we are pleased to accommodate. We use local suppliers for all our fresh meat and vegetables and make all our desserts, bread, ice cream etc. We are always eager for any input from our regular customers on what they would like to see on the menu and have often cooked a special dish for a guest upon request. I do hope we will have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards. General Manager

"Awul for a longer stay or business"

2
07/11/2016

I stayed at the hotel for five nights on business. I regularly stay in hotels across the Country but rarely do I find inspiration to write a review. This time however, was different! I'll start with a whinge or two: Not once during my stay was the carpet in my room vacuumed. Five days, it's winter outside and leaves are falling all over the place, but in five days the carpet had not been touched. It was filthy dirty and in good need of a clean as well. The heating didn't start coming through my radiators until nearly 7am, just as I was about to go down to breakfast (apparently the boiler fires up at 6am, which is no good if you are an early riser and the room is freezing cold) and the working space is so minimal it verges on ridiculous. My colleague's room had a large vomit stain on the carpet and the room stank. She insisted on a move (having endured it for one night) but please, does nobody oversee the quality of room service? These are basics and paying guests deserve better. My bed was comfortable, but I would not suggest peeking inside the pillow cases! The décor is 80s retro with peeling wallpaper and migraine inducing curtains. My colleagues advised that the restaurant food was good and I can confirm that breakfast was likewise, if a little variable (pastries one day but not the next). There are plenty of good restaurants nearby however. My shower ran as a virtual tickle. I wanted to run a bath on arrival but it would have taken all night to fill, the taps run that slowly. Now to the noise; If you are staying for more than just one night and want a good night's sleep every night, then expect to be woken in the early hours at least once during your stay by inconsiderate guests shouting and talking loudly outside the front of the hotel or on the patio area into the early hours. I was once woken by people speaking to each other like they are yards apart as they passed my room at three in the morning. It's a wedding/conference/party venue, I get that; but can the staff not politely request that guests consider other paying customers? The staff are, like most hotels now days, quite young but distantly friendly and accommodating. The hotel could be a gem but Best Western are missing a trick and relying too heavily of single night staying guests who care nothing for anybody but themselves. This place also needs some serious updating to bring it into the 21st century. Not at all recommended and the conference room we used is poorly equipped and badly lit!.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear AlloverEngland I have just read through your review with some disappointment and have discussed the comments made with my management team. Firstly thank you for the positive thoughts in respect of the Restaurant and I am pleased you enjoyed breakfast and dinner, prepared and cooked to order by our dedicated team of Chefs. I apologise for the late arrival of heating on your first night, which was down to the clocks changing and the hour difference with the heating coming on an hour later, which was then immediately rectified. There have been no accidents in your colleagues room, and the assumption that someone had been ill in the room was purely erroneous and no unpleasant smells found – but if a guest is not comfortable in a room we will always try to relocate them, as we did in this instance. I am so sorry you were disturbed by inconsiderate guests, this is most frustrating, but the staff cannot patrol the hallways to ensure that guests return to their rooms quietly. However, if we are advised of a problem we will deal with the situation and take the necessary action. The conference room allocated to you was used on four consecutive days and at no time did anyone advise us of poor lighting. The room affords a large chandelier, picture lights and large bay window giving maximum natural daylight. I am disappointed you feel the Hotel should ‘be brought into the 21st century' – this is an elegant Georgian country house hotel, with a wealth of history on the doorstep and whilst we continually upgrade and refurbish to high levels and offer all modern facilities, we do not want to destroy the grandeur of this bygone age – we do not wish to become a modern, anonymous, characterless building of an Hotel! I am sorry you were not entirely satisfied with your five night stay with us, but nevertheless hope you will consider a return visit in the future. Kind regards General Manager

"Sadly disappointed."

3
05/11/2016

We stayed here for one night only for a wedding reception. Our room was (when you found it) was ok and the bed was comfortable. Sadly we were woken up by the extractor fan from the kitchen at 4am. We were in room 38 in the main house. The shower is a joke, it must be the original fixed and certainly not powerful. Towels nice and fluffy and large. The breakfast buffet was very nice it was busy and we had to wait a few minutes for the buffet to be refilled but all cooked fresh. The main house is very tired and needs a refurb. The stair carpet is stained and in places it is threadbare. We asked for an early morning alarm call, guess what it never happened. We were told on check out that our phone probably doesn't work!!!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Jaxter21 Thank you for your recent review. I was most disappointed to read your comments. I am sorry your shower did not appear to be operating effectively during your stay and I have requested a maintenance engineer to investigate this. The extractor fan in the kitchen, as a health and safety requirement, has to be turned on once the kitchen is in operation, but the staff do not arrive until 6.30 a.m. and always try to wait until at least 8.00 a.m. before turning this on to avoid any disturbance to our guests. We don't have any ‘Night Chefs' on duty in the Hotel! I am pleased you liked the bath sheets provided and enjoyed your Wiltshire breakfast, which as you say, is cooked fresh throughout the breakfast period. We are always updating and refurbishing throughout the Hotel, but we are mindful that any work that is carried out does not destroy the authenticity of the Georgian era, thereby continuing to offer modern facilities but maintaining the mysteries of the house some 300 years ago. We are awaiting the fitting of two replacement steps on the stairway, which have become a little worn – I appreciate your concern. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards. General Manager

"Disappointing"

1
03/11/2016

Am kicking myself that I spend additional money to book a room with a view - ended up in the attic in a room with a tiny dormer window - had to stretch to catch the view. Room freezing at mid afternoon as 'the heating is not on yet, mam'. Newly renovated bathroom with huge shower, but bathroom window frames are covered in mould. What a shame..... - thank God it's only for 1 night.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear EkM Thank you for your recent review. I am disappointed with your comments as the room allocated to you does offer extensive views across the South facing lawns and the Wiltshire Downs beyond. The windows in that room are not the largest but being on the second floor does give you wonderful panoramic vision. I am sorry if you were not comfortable in your room, but with the current high temperatures the heating is currently scheduled to come on at 5 p.m. – we are however, always happy to offer extra supplementary heating to those who require a warmer room. We have strict cleaning programmes in place and have only this week been carrying out a deep clean of all windows within the Hotel – I am sorry this was not completed in your room before your arrival. We hope to have the pleasure of welcoming you back to Leigh Park again in the future Kind regards General Manager

"Nice place & gluten free options"

4
01/11/2016

Yesterday evening I stayed at the hotel on business and I was pleasantly surprised. Nice room, traditional with everything you needed. Shower was lovely. The food in the restaurant was really tasty but I was a bit disappointed that the menu wasn't marked up with their gluten free options. For coeliac disease sufferers like me it is vital that this is in place. The restaurant staff were very helpful, a blonde lady in particular did go the extra mile to offer help. I recommend that you either have a gluten free menu or mark on to your new menu prints a (GF) addition so I can clearly see what is suitable without bothering the staff whilst their busy. Overall very nice. Thank you for having me ??

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Karlie123 Thank you very much for your kind comments and I am delighted to read that you enjoyed your stay at Leigh Park and found everything to your satisfaction. We are always happy to help anyone with any dietary requirements as everything is cooked fresh to order. However, I appreciate your comments in relation to labelling the dishes suitable for Gluten Free. We can offer the majority of our dishes with certain adjustments at the cooking stage, therefore we feel it is better to discuss this situation with the guest direct. Your suggestion, will however, be discussed with the management team. Regards General Manager

"Loved this place"

5
29/10/2016

What a grand place, great big building at TH and he of a private drive surrounded by beautiful grounds. Check in staff was nice and polite and as a best western rewards member I got a room upgrade, I couldn't believe what I got. Huge 2 bedroom room great views, lovely bath and bath robes the lot! Food was nice and priced well. Breakfast was nice and cooked to order, my only let down was I ordered a paper and was told the next morning it wouldn't arrive till about 09:30 as that's when the staff go and get it! I thought why not get them on your way in at 07:00 but there you go! Great for couples, family and business

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear paul s Thank you for your very positive review – very much appreciated – and I am delighted you enjoyed your stay with us. I apologise for the situation regarding the newspaper delivery, but a member of staff actually collects them on their way into work, as unfortunately there is nowhere locally that delivers We look forward to welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Nice hotel. Some friendly staff - some not so much"

3
26/10/2016

Came here during the month of August for a friends wedding. Was a beautiful day and there is no doubt that the scenery which is around the hotel is beautiful. The grounds are kept tidy and clean and the vineyard is a lovely touch to the surroundings. You can see for miles stood outside the hotel. It really is breathtaking. The reception staff were lovely, but somewhat a little bit snotty when we requested certain things, such as a change of room due to the uncleanliness but never the less they catered to our "fussiness". A gentleman named lance who was working the bar was one of the nicest gentleman we had the pleasure of meeting. He was happy and upbeat - which can't be said for other members of staff. He was a credit to the hotel - so if you happen to stay at this hotel and encounter a tall man named Lance I can assure you he will make your stay worth while! Of course, some members of staff were equally as delightful but this one man really made an imprint on my memory. Was a wonderful wedding, the wedding coordinator was fantastic and it really was a great time had by all. Will definitely be attending this hotel on my next visit to Wiltshire - hopefully some of the staff including the female manager (I assume she was the manager) will be a lot more happier this time!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear cathleenirisjones Thank you for your recent review, in relation to your stay in August, and for your very positive comments in relation to the Hotel and the beautiful, picturesque surroundings. I am pleased you also found the staff happy, friendly and helpful – which I feel applies to everyone!! I am delighted you enjoyed the wedding and look forward to welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Nice hotel, friendly staff"

4
24/10/2016

Stayed here overnight on business and this was my second stay. Had a large room in the main building upstairs. Comfortable bed, nice food and good quick room service by friendly staff. Plentiful breakfast and good parking. Left an item behind and was promptly contacted on email by the hotel and offered to post but as still in the area was able to drive past on the way home and collect. Excellent service!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Lindsey singleton Thank you for your recent review and I am delighted to hear you enjoyed your stay with us. We get a lot of very good feedback in relation to the friendly and helpfulness of the staff and it is good to hear that you were able to call in to collect the item you had inadvertently left behind before leaving the area. We look forward to seeing you again soon. Kind regards. General Manager

"Some rooms nice, some, not so much."

3
23/10/2016

I have stayed here a few times in the last month or so, and have been put in very differing rooms. The newer blocks away from the main building have nice modern rooms, but the main house rooms are a bit past their sell by date. Nice and comfy beds throughout though. Staff at reception are very friendly and helpful. Evening menu fine but unoriginal. Service is very swift though.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear David W Thank you for your comments. The rooms in the Coach House and above the Vendange suite are all contemporary style as you say, but the majority of the rooms in the main house have been refurbished to a similar standard – but not destroying the style of the Georgian house. I am pleased you also find the beds very comfortable – we purchase these from a local supplier always buying the very best quality available. Thank you also for your kind comments in relation to the staff. We look forward to welcoming you back again soon. Kind regards. General Manager

"Disappointed "

3
21/10/2016

Stayed here in September and all was good. This time around, not so good. Positives.... Large car park, vineyards to walk around, good food, good service at front of house Negatives.... Cold room, 3 dirty towels that also felt damp, mouldy bathroom window, musty smell in the room, kettle still with water in from previous guest, and a lukewarm shower the next morning. And I was sooo looking forward to my stay. I have to stay away from home so much, that to end up in a bad room is quite depressing, especially when you are away from wife and child. Almost feels like punishment. All-in-all not a great experience. I know you can do better. Last time I stayed I got a room in the coach house, but this time I had an original room in the main house (20) I couldn't recommend this hotel as I wouldn't feel confident where they would end up (I.e. Good room, or bad room) I have been fair and given 3 stars because this place isn't that bad.... It's just a bit pot luck I'm sorry to say that I have been put off by this last visit and probably won't be back unless convinced otherwise.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear AK47Northampton Thank you for your recent review and, initially, for your very favourable comments in relation to the food and service. I am sorry you were not quite so pleased with the room allocated to you on this last stay. I should point out that on your previous visit you selected to stay in a deluxe room with king size bed etc. but this time chose a standard room, which is smaller and not quite so well appointed as a deluxe. We will, however, always upgrade to a deluxe room on check in if rooms are available, but as we were fully booked, were unable to do so on this occasion. I can assure you the towels were not dirty – they are all laundered in house by the housekeeping team : we leave water in the kettle as so many times a guest will walk into the room and just turn the kettle on, not checking for water, and have burnt kettles out. I would like to suggest that you book direct with the Hotel when we can then ensure you have the room that you prefer at the best rate available. I do hope you will contact us direct to make your next reservation and look forward to welcoming you back to Leigh Park soon. Kind regards – General Manager

"A comfortable stay in Wiltshire"

5
18/10/2016

I stayed at this hotel for three nights, as I was attending a photographic course at nearby Lacock and also had a personal photoshoot at Tintern Abbey. I found this hotel extremely welcoming and traditional with fabulous grounds and views. My room was very comfortable and had all the facilities which I expect in a hotel today, including WiFi. The restaurant provided well prepared meals which were well proportioned and satisfying. There was nothing to go WOW about them, but they were enjoyable. During my stay there were two wedding receptions, but these did not detract from my stay. At the end of some intensive photography on each day, I was able to get the rest and relaxation which I wanted. This is clearly a wedding venue, but this did not affect my stay and I would certainly return here if the opportunity arises.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear tdippel Thank you very much for your very positive comments in your recent review. I am pleased you were impressed with Leigh Park and had a most comfortable and relaxing stay, which is very rewarding to hear.We constantly strive to ensure everyones stay lives up to the individuals expectation – and I am delighted we succeeded with yourself. I do hope we will have the pleasure of welcoming you back to Leigh Park again soon. Kind regards General Manager

"Enjoyable Stay"

4
10/10/2016

Stayed here for one night as wedding guests. The hotel is set in lovely grounds with a vineyard, amazing views. Our room was in the coach house section and was lovely. Bed was comfortable and the room was very clean, great shower, breakfast was reasonable. Staff very friendly. Would definitely stay again

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Jacfran67 Thank you so much for your excellent feedback and I am delighted you enjoyed your stay at Leigh Park whilst attending a Wedding here. It is really good to know that you were pleased with your room and everything else met your expectations including the friendliness of the staff. I do hope we will have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"A Corporate Affair"

3
08/10/2016

The hotel is in need of some modernisation. The staff are very dedicated but the overall experience & set up is geared towards wedding/large group/corporate business. Having chairs & furniture moved to accommodate or prepare for a large function whilst you are either reading in the lounge or having breakfast at the designated time gives you the impression that you're in the way.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Joyr456 Thank you for completing the survey regarding your recent stay at our property. Here at Leigh Park we cater for all types of functions as the demand dictates, but we always treat our leisure and corporate guests completely separately to any function that may also be taking place. The Vendage Suite accommodates any requirements for celebrations such as weddings, family gatherings, dinner dances, etc. but leisure guests have the entire use of the main house to relax and enjoy the beautiful picturesque views across the south facing lawns and the Wiltshire Downs beyond. Moving a few chairs from the bar area to the Vine room ready for a wedding ceremony, well after breakfast has finished and all guests have departed, is all part of a busy, sought after Hotel. You were certainly not in the way relaxing on the settees in the Garden Room, and I am sorry if you were inconvenienced in any way. Kind regards. General Manager

"Lovely building and grounds and nice room, but everything else was pretty average."

3
06/10/2016

Our initial impression as we drove up was good as it was a nice building in lovely grounds. However, the entrance hall and reception were dingy and not really inviting, a bit like an old peoples home. Our room in the old coach house was lovely with nice views and a great bathroom. However, the shower switched itself on at 3am which was weird. The staff were lovely and very enthusiastic but the food menus were uninspiring and the food pretty average - OK but nothing special. I enjoyed our stay and would come again. With a little more effort this place could be superb.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Hellraiser45 Thank you for your recent review. I am pleased your first impression was good, but disappointed with your comments relating to the entrance hall and reception. This delightful Grade II listed building, dating back to the Georgian era, was a private home right up to 1939 when it became a military hospital. This beautiful house with Georgian elegance has been sympathetically refurbished without destroying the authenticity of a bygone era, and has been a Hotel since 1980. The history booklet of this ‘old' house is available and of great interest to many of our guests. I have no idea why the shower would turn itself on in the night, and we have not had this happen before. Our dinner menus change every day with our brigade of chefs offering the finest of fresh local produce, with all dishes cooked to order. I am sorry if the menu did not appeal to your taste. Thank you for your compliments in relation to the staff and I am pleased you enjoyed your stay with us. We hope to have the pleasure of welcoming you to Leigh Park again soon. Kind regards General Manager

"Family wedding"

4
04/10/2016

Lovely staff, nice setting and beautiful hotel, shame the room was cold and the bed was a big hard. Very peaceful place if you're looking for a get away. The wedding itself was wonderful and the drinks are reasonable for a hotel.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Helen M Thank you for your recent review and I am pleased you enjoyed the wedding here at Leigh Park and also felt the drinks were competitively priced. I am sorry to hear you felt your room was a little below the temperature you would have liked, but at this time of year we have the heating on for a short time but if anyone needs their room a little warmer we have supplementary heating in the form of mobile heaters. It is a shame you did not bring this to our attention when we could have supplied one of these to you. In respect of the bed, we purchase the best top quality beds from a local supplier and generally get excellent feedback from guests – some even asking where they could purchase one of the beds for their own homes. I am pleased you felt the setting and the Hotel was beautiful and do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards General Manager

"Disapointing wedding venue"

1
24/09/2016

We visited this hotel as a posible wedding venue a few weeks ago. The outside of the hotel and the pictures on the website looked promising. Unfortunately we arrived to find dirty floors and windows in the bar lobby and lounge area, there was also a very bad musty smell. The carpet by the so called feature staircase "wedding photo opertunity" was thread bare and shabby and was also by the gents toilets. The wedding coordinater disregareded me, the brides mother and the grooms mother as she only wanted to speak to the bride and groom which i found very rude and unwelcoming. she also wanted us to hire the consevitory part of the resterant so only half of the room would be for us the other half would have been open to hotel guests not be very privete considering the cost of the room hire she also sugested that if a hotel guest was to object during the ceromoney there was not much they could do about it.definately not a wedding venue for us (dirty shabby rude)!!!!!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Gail n Thank you for your comments, however I think we should clarify some of the inaccuracies in your review. Firstly, as you will recall there were a number of you visiting the Hotel and my Wedding Co-ordinator could not address everyone so she directed her conversation to the Bride and Groom, as after all it is their special day. However, it is clear you completely misunderstood the principal of the arrangement of the ceremony as it is, without question, a private ceremony as evidence of the many favourable reviews we receive in respect of our delightful Conservatoire Vine Restaurant. I would also like to point out that the carpets are not thread bare and the musty smell that you referred to is completely unfounded. We are proud of the wonderful facilities and location this delightful Georgian Grade II listed building affords, hence the enormous popularity for the celebration of weddings. Reading other couples' reviews of their weddings at Leigh Park and the various comments on other specific websites gives a truer indication of the Leigh Park Hotel. I do hope you have a wonderful time at your chosen venue. Regards. General Manager

"Family Wedding Celebration"

5
19/09/2016

We attended this beautiful venue to celebrate the wedding of our niece and her partner on 17/09/16 Firstly we must begin by expressing our sincere thanks towards each and every member of staff at the hotel for their 5* service! For any bride and groom their wedding day is of principle importance and they hope for a magical experience - this hotel delivered on every level. We were greeted on arrival by a very pleasant Receptionist who welcomed us as if we were staying at her personal home. A lovely warm welcome which set the scene for the rest of the excellent customer service we received during our visit. Fortunately for us our room was ready on our early arrival. The room resembled an old country house. Clean and spacious with an array of toiletries and tea/coffee/mineral water. The light and airy room where the ceremony took place had views across the breath-taking grounds. Chandeliers and tasteful decor - it was beautifully furnished. The Wedding Breakfast was delicious - the food was of a very high standard. What made it extra special was the service - all waiting staff were attentive and pleasant. Smiling and courteous they attended to each table efficiently but without haste. The evening BBQ was plentiful and tasty too - the only minor constructive criticism would be a few more outdoor lights to make it more visible when making a selection. Beds were comfy and the breakfast selection and quality emulated that of the Wedding Breakfast - lovely! Would highly recommend this hotel to any potential bride and groom. A memorable wedding day thanks to Leigh Park. Sincere thanks, Jonathan, Katrina, Sarah & Phillipa Brown

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Jonathan, Katrina, Sarah and Phillipa Thank you so much for your very kind words in relation to the wedding you attended here at Leigh Park on 17th September. It was an honour to be chosen as the venue for this very special day and all the staff enjoyed being part of this wonderful celebration for all the couple's family and friends. I was delighted to read that you found everything to be of a high standard and all the staff were friendly and helpful throughout. We are all very proud of the facilities we have available at Leigh Park, and take pride in ensuring that every couple has the Wedding of their dreams – to remember for the rest of their lives. I am delighted you felt this was a memorable wedding day and do hope to have the pleasure of welcoming you all to Leigh Park again in the future. Kind regards General Manager

"Poor"

3
17/09/2016

Recently attended a wedding and sadly the food was very poor. Reheated and miserable staff. Everyone walking around like it was a funeral instead of a wedding. I asked for a plate and a member of staff simply pointed at the them behind where she was serving and could clearly see I could not reach them from behind her. Exceptionally rude to be honest and very poor standard. The setting is nice and the rest of the facilities are okay.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear CharlesandCharlie I was disappointed to read your comments in relation to the wedding you attended. The Bride and Groom chose a Barbecue for the main meal, which meant that in order to meet Health and Safety regulations all the meat items needed to be fully cooked in the ovens in order to ensure the correct temperatures were met. The food was then finished off on the Barbecue outside, in front of the guests. We are unable to cook this quantity of food entirely on the barbecue, given the high standards in food safety we hold. We always receive excellent comments in relation to the friendly and helpfulness of all our staff, as you will see from other reviews, so I was disappointed to read your opinion. We are very proud of the excellent facilities the Leigh Park affords within the Grade II listed building and are a sought after venue for Weddings. Set in five acres of landscaped gardens overlooking the Wiltshire Downs, we are always extremely flexible enabling couples to have the wedding of their dreams. Regards. General Manager

"Wedding"

5
16/09/2016

We had our wedding here and Rebecca and her team could not do enough for us. They made what is normally a stressful occasion a very smooth and stress free day.I would definitely recommend if you are budgeting for a wedding but this by no means feels like a budget wedding and the staff can not do enough. Will look to visit again to just reminisce with my wife

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear David H Thank you very much for your kind comments and excellent recommendation to any future wedding couples. We all thoroughly enjoyed hosting this very special occasion for you and very much look forward to welcoming you back to Leigh Park again soon. Kind regards General Manager

"Our wedding "

5
16/09/2016

We had an excellent wedding at this hotel they made everything really stress free. All of the staff were so friendly and nothing was too much trouble. Rebecca in particular who is the wedding planner was amazing. I would highly recommend this hotel. You will not be disappointed

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Michelle W Thank you for your very positive comments and I am delighted you had the Wedding Day of your Dreams. It was a pleasure to be chosen as your Wedding venue and all the staff enjoyed being part of this very special day, in celebration with you and your family and friends. We look forward to welcoming you back to Leigh Park again soon. Kind regards General Manager

"Poor room"

1
15/09/2016

Checked in a room with flies and kitchen's fan just below our room, complained to reception can't do anything cos hotel is fully booked for weeping and realised our room has not been serviced by housekeeping yet. How can they can check in guest without service the room yet. VERY DISAPPOINTED WITH THEIR SERVICE.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear tulips201367 I am disappointed to read the comments in your recent review. I am sorry there were a couple of flies/daddy long legs in your room when you checked in but with the windows open on a warm day, this will unfortunately sometimes happen. However, Housekeeping returned to your room to remove these, but leaving the windows wide open again created the same situation. Being in a delightful rural setting, with amazing picturesque views across the Wiltshire countryside, this is nature and we will always address any ‘uninvited visitors', but we cannot stop them coming in unless the windows are closed. In respect of the kitchen fan, again, as explained to you, in respect of Health and Safety, this has to be turned on when the kitchen is in operation, but by 9.30 p.m. this is turned off to avoid any inconvenience to our guests. We have recently invested in further sound proofing for the equipment to furthermore reduce the extraction noise. I am sorry we were unable to offer you an alternative room as the Hotel was fully booked, but I am pleased we were able to check you in earlier that the official time of 3 p.m., as requested on your arrival prior to 2 pm. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards. General Manager

"Beautiful house"

5
13/09/2016

This hotel is about 6 miles from Bath and a good base for seeing the area. Our room was in the converted stable block and overlooked the vineyard. The room was beautifully clean and very comfortable....would have no hesitation to return. Breakfast was delicious and varied.....hot dishes and more continental options available....and served in an attractive conservatory overlooking the garden. It is a popular wedding hotel and we were slightly disconcerted to find that there was a wedding reception when we stayed, but we were not disturbed at all by the party or by people leaving.

"Very enjoyable"

5
11/09/2016

We stayed for a weekend away and found this hotel to be delightful. Even though there were weddings on all weekend we did not find this impacted us in the slightest. The room was lovely and spacious and the food was simply delicious. Breakfast was a buffet but the staff were continually coming out with fresh food. We found the staff to be very polite and helpful with no request being too much effort for them. All in all a very enjoyable stay, will definitely be back!!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Tom M Thank you very much for your very positive review. I am delighted you enjoyed your stay at Leigh Park and found everything to your satisfaction. It is good to hear you were not disturbed in any way by the weddings, and I am also pleased you enjoyed your West Country breakfast and that you found the staff polite and helpful. We all look forward to welcoming you back to Leigh Park again soon. Kind regards. General Manager

"Disappointed"

2
06/09/2016

Was there for stepsons wedding, bookings messed up , no where for groom,best man or parents of bride and groom to get ready as was requested when we arrived at 8 am yet other guest from wedding party got their rooms on arrival. room where we had meal very cramped, meal was nice and hot, no discount for guest from wedding party, wedding not worth the money that was paid , only 20 chairs put out for outside wedding so most of guests had to stand , we took a sweet cart that was put in shabby back room the had not even been washed neither did it get washed, bride and groom were not looked after as you would expect them to be on such a special day,morning after their stuff including cake which they didn't cover and placed on top of a cushion on a chair and not safely on the table , breakfast staff were the most polite and cheerful ones, the MC was miserable and arrogant very disappointed , as for the evening buffet didn't look very appetising I certainly could not face eating it the way it looked .

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Scattygirl52 Firstly may I say that the Bride and Groom, the most important people on the day, had a wonderful wedding day and have expressed their thanks and compliments to the staff. We are very proud of the facilities here at the Leigh Park Hotel and we treat every wedding as if it is the first and the most important wedding ever to take place, which shows from the wonderful reviews we have received not only on Tripadvisor but also on many of the Wedding websites. The exclusive Vendange Suite, which is a sought after venue set in 5 acres of landscaped gardens overlooking the Wiltshire Downs, is able to cater for a maximum of 120 people seated, so on this occasion with the room set for just 70 was very comfortable. All the arrangements for the entire day were carried out as specifically requested by the Bride and Groom, as after all, it is their day and they invite guests to come along and share this happy occasion in celebration with them. I believe it is very disrespectful, as a guest, to then criticise their choice of venue, the number of chairs at the civil ceremony, and the evening refreshments. I would also like to advise you that it is not possible to check into any Hotel at 8 a.m. in the morning when all rooms are booked the night prior. Check out time is 11 am. and then the rooms have to be serviced, that is why 3 p.m is the agreed check in time. The only way to guarantee this arrival time is to book the room for the night prior. We do offer special rates for guests attending a wedding, as long as the rooms are booked direct with the Hotel, rather than online. Kind regards, General Manager

"Customer not the priority "

3
06/09/2016

I attended a wedding at the weekend which was lovely but the staff need some serious work (granted - not all of them). I rang when first booking the room to ask for an early check in as we needed to get ready first. I was told this wouldn't be a problem and rang a couple of weeks earlier to check this. Again I was told it shouldn't be a problem. The wedding was at 1.30 and we arrived at 11. The room wasn't ready meaning we had to squash with friends to get ready in theirs. we were told it shouldn't be long so checked back before the ceremony at 1 - still not ready, it wasn't ready at 2.30 and it wasn't ready at 3.15 (despite official check in being 3pm). We were told that if we came back after the wedding meal it should be ready (should!). We didn't end up getting into our room until gone 5pm. When discussing with other guests, it turned out this was a common problem and even the groom was left without a room until that evening. We found out the housekeeping team had gone out the night before and were all hungover, hence the slacking. I don't judge but when you have paying customers, they should be the priority. If we hadn't been attending a wedding, we would have been waiting there for hours and hours! Working in a hotel reception myself, if we have guests turn up earlier than expected - they become priority. The bar during the day was poorly staffed, with only 1 person to serve a whole wedding party. (And he was a bundle of joy..not). The wedding was beautiful but the hotel was overpriced, the staff don't care about their guests and i can't see myself returning anytime soon.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Charleyy94 Thank you for your review and I was pleased to read that you felt the ‘wedding was beautiful'. We are very proud of the facilities here at the Leigh Park Hotel set in 5 acres of landscaped gardens overlooking the Wiltshire Downs, and the exclusive Vendange Suite, which is very much a sought after venue. As a Hotel receptionist yourself I would have thought you would have realised that if check out time is 11 am it is not possible to check in guests until the rooms have been serviced. Whenever we do get a request for an early check in we always, without exception, use the same response – “We will do our best, but we cannot guarantee that the rooms will be ready until the guaranteed time of 3 p.m.” We have no problem checking in a guest if the room is available or perhaps hasn't been used the night before, but on this occasion, with a full Hotel guests were being checked in as rooms became available - as you obviously know from using your friends room - and the final three rooms were ready by 3 p.m. The Honeymoon suite for the Bride & Groom was available at the agreed time but unfortunately not earlier in the morning as the room was still occupied when the groom arrived at 8.15 a.m. Where the wedding couple from the day before were probably still asleep!!! I can assure you that the team of housekeeping staff on duty that day were at full capacity and not ‘hungover' which was a fabrication of the true situation that they were extremely busy. The Lounge bar, used for guests on arrival before the ceremony and then prior to everyone moving through to the Vendange suite, is always suitably staffed for the numbers attending. The Bride and Groom were very complimentary and expressed their thanks for wonderful day on their departure and we offer our very best wishes to them in their married life together and look forward to welcoming them back to Leigh Park again soon. Kind regards General Manager

"Shabby without the Chic"

2
04/09/2016

Was a walk in at midnight and did manage to get a room so I am grateful for that. Ninety one quid for B&B means that this place should deliver more than a travel lodge but cannot be expected to reach the standard of other "country house hotels" (something it regards itself to be). The room and bathroom fell way short of a travel lodge - it had poor quality beds (or at least the one I slept in), a shower with very weak water pressure (a basic failure which is unacceptable) and was generally shabby and dated. Although judging it as a country house hotel may be harsh at the prices quoted the hotel largely failed on that score - public areas were functional but dreary, although of course the setting and gardens are beautiful. Breakfast was average but the house doesn't live up to its pedigree (it was once owned by Robert Dudley, Elizabeth I's favourite courtier).

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Domirwin, I have noted the comments in your review with some disappointment. We are very proud of this beautiful Grade II listed building which has been sympathetically refurbished and decorated to still maintain the authenticity of a bygone age. You were obviously interested to read the details relating to the history of the house and Queen Elizabeth 1 allegedly stayed in the House and gave the deeds to Robert Dudley, Earl of Leicester. Our beds are the highest quality, purchased from a local supplier, and we very often receive requests from guests asking where they can purchase one for their own homes. I am sorry you did not have the opportunity to experience the delights of our cuisine during your very short stay – may be in the future? Kind regards, General Manager

"A beautiful and charming place with lots of old English character"

5
31/08/2016

We loved this place at first site. The building and premises have that old world English character. The views around the property are very pleasant. Everything was clean and well kept. The site is located 5 minutes away from the charming town of Bradford-On-Avon, and 20 min. drive to beautiful Bath. We stayed in the coach house, which is not part of the main building. However, it is still a beautiful building with lots of character. The room was roomy and very clean. The bathroom facilities were excellent. The staff was super friendly and helpful with all our questions.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear David C. Thank you for your recent most positive review and I appreciate your compliments and delighted you enjoyed your stay at Leigh Park. The Hotel has a wealth of history on the doorstep, and the kitchen area was built in Elizabethan times with the main house and outbuildings dating back to the Georgian era. We are fortunate to have an idyllic location in that we are in a rural setting but close to all local amenities and as you say, close to the Saxon town of Bradford on Avon and a short drive to the beautiful Georgian City of Bath. We very much hope to have the pleasure of welcoming you back to Leigh Park again in the near future. Kind regards, General Manager

"Inconsiderate staff"

3
26/08/2016

Received a pleasant welcome on arrival, and then directed to our room (261) which was in the Coach House, a detached building with a vineyard on one side and the drive leading to the rear car park on the other. It was also directly opposite the area obtaining a number of screened-off rubbish bins. It was a large comfortable room situated on the ground floor, but the first thing we noticed were the numerous liquid stains on the carpet from previous occupants. Perhaps some stain removed might lessen the impact. There was a refreshment tray with biscuits and bottled water, which were replenished each day. The bathroom had underfloor heating (not used), a heated towel rail, and a very efficient shower. The room had two smallish sash windows, one of which was sealed shut, whilst the second could only be opened about six inches obviously for security reasons. We arrived on a hot Friday evening to find a wedding reception taking place which was no problem, but the noisy wedding guests returning to their cars late in the evening made sleeping very difficult. But worse of all was the inconsiderate member(s) of staff who felt it necessary to send empty bottles crashing into the nearby rubbish bins exceedingly annoying. The last of these actions occurred at 3.30am! The next day was little different, when a civil ceremony had taken place. Bottles again went crashing into the bins, but thankfully this only lasted until just after midnight. If the weather had been cooler we could have closed the window, but as it was a stifling weekend this was not an option. Had this been a Premier Inn we would at least have received a refund under their ‘good nights sleep guaranteed, or your money back'. Luckily there were no functions on our third night, so we had an excellent nights sleep. Breakfast was a semi self service affair of hot and cold dishes, and had all the ingredients to set you up nicely for the day ahead. The hotel has a large well maintained garden, and a small vineyard for guests to stroll through. Overall a very pleasant hotel, but one probably to avoid at weekends.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Molesey19 Thank you for your considered review and I must firstly apologise most profusely that you were disturbed, during your stay by the Night Porter disposing of bottles into the bins in the early hours. This is totally unacceptable and the matter has been dealt with so that it does not happen again. However, I do not believe that all staff should be ‘tarred with the same brush' as we pride ourselves in being fortunate to employ extremely helpful, considerate and very caring and friendly staff. The carpet in your room has been professionally cleaned as although this had been addressed, some inconsiderate guests had taken mud into the room and it was not possible to remove the stain with the usual domestic cleaners. Thank you for your comments in relation to the five acres of landscaped gardens, which we are very proud of and which look particularly good at this time of year with the large grassed area, shrubbery, and of course the one acre of walled garden containing the Vineyard. We hope to have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards, General Manager

""Pleasant Hotel for a Mini Break""

4
23/08/2016

We stayed from Wednesday to Sunday for a mini break. The hotel is set in lovely grounds with a small vineyard. Our room was on the ground floor at the front of the hotel, nice and easy access as the hotel has no lift. The room was large enough and the bathroom a good size, although the shower could be rather temperamental. I made sure when I booked that our room rate included breakfast as it seems common practice now for hotels to offer room only. Breakfast can be costly when added on and although the breakfast was adequate I could not say it was amazing. The weather was warm while we were there and because the room was on the ground floor we did not open the windows and the room was stuffy at night. The staff were always helpful and attentive. We ate in the hotel dining room on the Saturday evening and both chose the beef wellington which was first class, so tender. There were two weddings held during our stay but there was no noise intrusion at all. The hotel is ideally situated for local sightseeing and visiting Bath, which can be done by train. The town is about a twenty minute walk - downhill, so beware coming back!! I would recommend and stay again.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Eileen P Thank you for your recent review and I am pleased you had an enjoyable stay. It is good to hear you liked your spacious room with views over the south facing lawn and the Wiltshire Downs beyond. It was a particularly warm period whilst you were here, and we do have fans available if guests would like one available from Reception, as detailed in the room folders. We look forward to welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Let down by Management"

1
22/08/2016

I arrived 15-20 mins before the restaurant closed and was directed there for food from reception. The restaurant 'manager' then asked me to wait while he checked with the chef. The chef said no so ended up going to a garage for a sandwich - clearly the customer was not the priority. First and last time in a Best Western.

"Nice Gardens"

3
20/08/2016

Had an overnight in the Coach House (Annexe). Room was adequate but very poor natural light. (Due to the design) Shower decent and the room was clean. Not much of a desk if you want to carry out any work. Didnt have dinner but the breakfast offered plenty of options. The staff were very pleasent. The have nice gardens and even a small vineyard and Orchard. Might stay again if in the area.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Tom T Thank you for your review and I appreciate your comments. The Coach House is a Grade II listed building, the same as the main house, so we are unable to change any of the original design. Hope to have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"MOST ENJOYABLE"

5
20/08/2016

Had a lovely time at this hotel, great place to stay, nice location, restaurant very good, food very good although a little more than we would normally like to pay however it was for a special occasion, staff excellent in all areas, would highly recommend if you are in the area

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Elaine B Thank you for your very positive review which I was delighted to read. We look forward to welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Excellent weekend."

5
19/08/2016

The weekend started with a very friendly receptionist welcoming us and directing us to our room in the coach house. Not huge but big enough overlooking the vineyard. The bathroom needed a light over the mirror but we managed. The hotel had three weddings on while we were there but none intruded on our stay and we heard nothing of the late night discos. The menu would get boring with a longer stay (it was practically the same both nights). It was a bit unimaginative, but good both nights. Perhaps the kitchen cannot cope with many extras with so many functions to cater for.The Saturday evening we practically ate alone so there was no atmosphere in the restaurant as the wedding obviously took over the hotel. The same nice receptionist wished us a safe journey when we left. We enjoyed our break.

"A friendly and elegant hotel"

4
16/08/2016

Delightful hotel, very friendly and discreet staff. Excellent room. I was very impressed with the size and decoration of my room, in a country elegant style and by the green spacious gardens. Very cheerful atmosphere, Perfect for a romantic escaped or a wedding party.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Ana gabriela R Just wanted to say thank you for your very complimentary review. I am also pleased you were delighted with the Hotel, your room and the beautiful setting which the Hotel affords. Thank you for your reference to the friendliness of the staff, which I believe helps to create the cheerful atmosphere within. We are a very sought after venue for wedding receptions and other special events in our Vendange suite, which is also enhanced with our five acres of landscaped gardens and picturesque views across the Wiltshire Downs. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards General Manager

"Wedding!!"

5
14/08/2016

We had our wedding here on 07/08/2016 and we absolutely loved every second of it. The venue is beautiful and the staff were all so helpful and friendly. Everything ran smoothly from start to finish. It's clear that they know what they are doing, and they do it well. I stayed in the hotel the night before with my bridesmaids, as we got a complementary room for booking on the day of the wedding fair, and it was lovely and spacious, easily fitted 3 people with an extra single bed (not a fold out cot like you find sometimes) and the double bed was huge! There was a wedding on that night, but we couldn't hear a thing as we were on the top floor of the main house. In the morning, the staff willingly offered to help set up with my new husband and his groomsmen, and where we didn't have enough bowls for our sweet table they kindly let us borrow some. The wedding coordinator, Rebecca, is absolutely brilliant. She was very understanding that I like things a certain way, and she made us feel very at ease throughout every stage, and we kept in constant communication so we never felt like we didn't know what was going on. Our master of ceremonies for the day, Jack, was amazing and a really down to earth guy. He was always happy to help with whatever requests we had, and nothing seemed like a silly question. We booked the resident DJ with them for the reception. He was really good and happily took song requests. We stayed in the honeymoon suite on the night of the wedding, which was beautiful. Fire place, four poster bed and views over the gardens and towards the Westbury white horse. We honestly couldn't have asked for a better day and we will definitely stay there again in the future. Thank you everyone at Leigh Park, you are all amazing!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Hi Michaela B Thank you so much for your amazing review – I have made sure that all the staff read your very positive and complimentary comments. As well as it being a pleasure to be selected as your chosen venue for the most important day in your life, we all really enjoyed being part of your very special day and are also delighted that you had such a wonderful time and everything went exactly as you had dreamt it would. I am sure you will reflect and talk about your wedding day for years to come, and we would like to take this opportunity to wish you every happiness in your future life together. We all look forward to welcoming you to Leigh Park again soon – on your first anniversary – if not before. Kind regards, General Manager

"A good 3 star hotel"

4
08/08/2016

We stayed for 2 nights in a standard double. It was clean and comfortable. The bathroom was fine although the shower could have been rather more powerful. But it was adequate. We booked breakfast and the choice was reasonable. Perhaps a better choice of fruits and bread products would lift the standard. But look at the breakfast menu before helping yourself from the buffet as there is more choice than you might otherwise think. Service was fine and all in all, value for money.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear essexreviewer1954 Very many thanks for your recent review. I appreciate your valued comments and we have now discussed offering various other breads for breakfast in addition to the usual toasting bread, croissants and pastries. I am glad you were well looked after and pleased you felt your stay was value for money. I do hope to have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards. General Manager

"Fantastic friendly hotel"

5
05/08/2016

Went back for our 1st anniversary and its lovely to be remembered by staff and greated by our wedding planner becky. Most friendliest hotel we have stayed in. So peaceful and has well kept gardens and a lovely view. Food is fantastic . Thank You to david for looking after us and keeping us supplied with drinks. We will be back!!! Again..

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Lorraine G Everyone was so pleased to see you both again on your return to the Hotel for your First Wedding Anniversary and I am delighted you had such a lovely time, your comments are much appreciated. Thank you also for your very kind comments in the guest questionnaire you completed during your stay. It is such a pleasure to see our wedding couples again and we look forward to welcoming you on a regular basis in the years to come. Kind regards, General Manager

"Very enjoyable stay"

5
04/08/2016

Myself and husband stayed at Leigh park hotel for three nights, the whole stay was very relaxing, as I'm disabled i was a bit worried how disabled friendly the hotel would be but was pleasantly surprised to find they catered for my needs without any problem, the staff were wonderful and very helpful, the room was ample in size and the shower room had all my needs, everywhere was clean. The restaurant was lovely and plenty of room, as I am vegitarian it's difficult to find choice at restaurants however the first two meals I was offered a choice by the chef, the only let down was the meal on the last night the veggie option was stuffed courgette, as I don't really like courgettes I requested an option to be told there wasn't any, it seemed a bit harsh to only give one option when meat eaters had a few choices, I couldn't understand why only one night there was no option. I did try the courgettes but didn't like it so was disappointed . But this has not in anyway spoilt what was a great visit.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear 850debbie, Thank you for your recent review and I am delighted you enjoyed your three night stay with us and found everything to your satisfaction. I am also very pleased to hear that your room suited all your needs and that the staff were helpful and assisted you. I am sorry there was only one vegetarian dish available on your last night, which is most unusual and I can understand how disappointing this was for you. Very often the chefs are also able to offer a larger vegetarian starter as a main course dish if the guest prefers. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future . Kind regards, General Manager

"Nice stay"

4
03/08/2016

Stayed here for 3 nights. Rooms clean and comfortable. Staff friendly and helpful. WARNING: if you book via internet check that breakfast is included. I thought it was but then realised it wasn't and had over £100 extra to pay. Not hotels fault but annoying all the same.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Ian S. Thank you for your recent review and I am pleased you enjoyed your stay with us. I also appreciate your comments relating to the friendly and helpfulness of the staff. Rooms are available as Room only or on a Bed and Breakfast basis, which we always confirm to guests on check in. We then offer an option of Continental or Full English if you book on a Room only basis. We hope to have the pleasure of welcoming you back again in the future. Kind regards, General Manager

"Wedding Day! "

4
01/08/2016

We have just arrived home from a lovely stay at the Leigh Park Hotel, having been to a family wedding. The hotel did a fab job for the wedding, We couldn't fault it at all. Our room in the 'coach house' was clean and comfortable, the only downside was the lighting in the bathroom, and no instructions to turn on the over mirror light. Breakfast was ok, with plenty of variety, something for every taste. I would highly recommend this venue for a wedding!!!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Janieb292 Thank you for your recent review and I am delighted you enjoyed the family wedding at Leigh Park. Set in five acres of beautiful landscaped gardens giving picturesque views across the Wiltshire Downs together with the exclusive use Vendange Suite, with its own secret garden and patio area, makes us a very sought after venue for Weddings. I am sorry the lighting in the bathroom is energy saving and takes a few minutes for full brightness. The mirror over the hand basin is a push button, operating instructions are actually detailed in the room folder. I am pleased you enjoyed your Wiltshire Breakfast and do hope we will have the pleasure of welcoming you to the Hotel again in the future. Kind regards, General Manager

"Average"

4
27/07/2016

Stayed fora week for work. Room nice and spacious. Beds awkward as 2 together at different heights !!! Pleasant grounds and good car parking. But the meals were very average......dry food, and very rude waiter.to the point that his colleague apologised on his behalf. We stopped eating there on an evening following this. I would not return

"Very comfortable stay, happy to recommend"

4
25/07/2016

Stayed here for 1 night as need to be near to Trowbridge. Charming receptionists allocated me a ground floor room in the coach house which was very comfortable and well appointed. Good bed and quality bedding. Free Wi-Fi in the room. Room service dinner was superb as was cooked breakfast in the restaurant with a lovely view. Plenty of free on-site parking. A really nice hotel in a peaceful location. Would happily stay here again!

"Wedding 2016"

5
24/07/2016

We got married here on 22/7/16, we had our ceremony here & reception. What an amazing day sun was blazing & the hotel were amazing. Everything ran smoothly and the staff are lovely and so helpful. Bridal suite & the room I stayed in the night before were both great. I'd recommend it to anybody. Really helped make our wedding an even better day!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Amy L. Thank you for your very kind comments. I am delighted you had an amazing wedding day here at Leigh Park. It was a pleasure to have the privilege of hosting this very special day for you and all the management and staff wish you both a long and happy life together. We look forward to welcoming you back to the Hotel for your first anniversary – if not before. Kind regards. General Manager

"Fantastic hotel and staff"

5
23/07/2016

I have been staying 2 to 3 nights a week at the Leigh Park with work for the last 8 months. I have stayed in almost every hotel in the Chippenham/Corsham area and choose the Leigh park for many reasons. The staff are friendly and helpful, the food is good but not fussy, the rooms are clean, tidy and comfortable. Although my work paid, the Leigh park is exceptional value for money and well located for Bath, Bradford and the surrounding area.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Andyangel6 Sincere thanks for your recent review. We are all delighted you enjoy staying at Leigh Park and have become a ‘Regular guest' who we look forward to welcoming to the Hotel every week. I will make sure all staff see your comments. Many thanks again. Kind regards. General Manager

"Bed + Breakfast - Excellent"

5
20/07/2016

Ideal location for a few days to explore Bath and surrounding are. Plenty of parking. Rooms were average but clean. Good facilities, TV, wifi, shampoos, coffee, tea in rooms. Breakfast excellent. Would definately stay again

"Nothing Special!"

2
13/07/2016

Overall i was disappointed with this hotel. We paid for a 'deluxe room' which judging by the photos only means "we've redecorated this sooner than the rest". We were put up in the 'Stable Block'. The rooms were clean with a very comfortable MASSIVE bed, but for a deulux room for a couple I would expect a bath for this price and a bit of 'wow factor' this had no more wow factor than a Premier Inn. We arrived late and the staff had given up on us attending, it looked like they were about to shut up for the night and that it was an inconvenience that we'd shown up. There was a wedding party on right outside our window, which you think would have been given to someone actually attending the wedding rather than for another guest to listen to until about 1am. Their no smoking policy also seems to be an 'optional' policy for guests as the common areas smelt strongly of smoke. For the price paid i would not recommend staying here!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Simon G I was a little disappointed to read your review, following you stay two months ago, and feel sure Premier Inns do not offer any Georgian Country House Hotels, listed buildings, properties with extensive grounds offering picturesque views across the Wiltshire Downs, set in 5 acres of landscaped gardens etc etc. Your room in the Georgian Coach House listed building, is a deluxe room, which is a larger room with a King-size bed and large walk-in shower. The Coach House was completely restored in 2009 from a derelict building into ten contemporary chic spacious bedrooms, and is always very popular and sought after by corporate and leisure guests alike. We are a three-star Hotel so Reception is not available 24 hours but after the Receptionist leaves, we have a Night Porter who takes over, checking in any late arrivals. I am sorry if you were disturbed by the Wedding party but we always ensure that due respect and acknowledgement is given to all guests within the Hotel and our neighbours, and the wedding party closed at midnight. We do not permit smoking inside the Hotel at any time and everyone respects this. I think for a deluxe room under £100 is a very competitive rate and in line with other properties within the Bath area. Kind regards General Manager

"Comfortable stay , lovely grounds"

3
12/07/2016

The location and setting was beautiful, which explains why it's a popular wedding destination. We stayed here 2 nights for our visit to longleat, as it's only a 20 minute drive to the park....and as accommodation goes it was comfortable......Though it does look a bit tired and dated, and the luggage racks were broken. The breakfast was full English, but i'd advise to order poached or fried eggs instead as that would be more fresh. Silver lining is It's only a 5 minute drive into the picturesque town, which has some delightful places to eat.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear PurplewallLondon Thank you for your recent review. I am pleased you found the Hotel comfortable and in a good location for your visit to Longleat. We are a Georgian Country House Hotel so there are some areas which, although well maintained are not modern, but we constantly redecorate and refurbish all areas of the Hotel without destroying the charm and elegance of this bygone era. I apologise if the luggage rack was broken in your room, I was not aware of this and will certainly look to replace this item immediately. We offer a buffet style breakfast with hot food cooked throughout the service period in order that guests can help themselves to freshly cooked food whatever time they choose to dine. As well as scrambled eggs, we offer fried, boiled or poached eggs to be cooked to order as well as omelettes. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards General Manager

"80th Birthday family celebration"

5
11/07/2016

Weekend of 17-19th June. We held a family gathering here for a weekend with a big meal on the Saturday to celebrate my Mum's 80th Birthday. We could not have chosen better! Firstly i have to praise the Manager Pam Ducket. She always took my many calls, or got back straight away. She was very helpful and friendly and came up with many ideas to help me organise this weekend. She gave me names and numbers for outside help too like a hairdresser for mum, someone for flowers and another for balloons and room decorations. We needed various bedrooms for various members of the family, all of which were accommodated for. The food for all the guests was spot on even with various individual special requirements. The staff were all very happy and helpful. The hotel is very bright and clean and the gardens and views are a perfect place for photographs. Just perfect! My husband and I will definitely be going back and would highly recommend Leigh Park to anyone. Wendy

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Wendy Thank you so much for your very complimentary review. I must say it was an absolute pleasure to welcome you and all the family to Leigh Park for this celebration. We all enjoyed being part of this special occasion and I am delighted you have gone away with fond memories to treasure. We look forward to welcoming you to Leigh Park again soon. Kind regards. General Manager

"Staff could be more friendly"

3
04/07/2016

Arrived late at night to find reception staff having a stroppy because we didn't inform my 5 years old son was going to sleep on our bed. The receptionist was not very friendly and did make us feel very uncomfortable.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Incredible Baker I was concerned to read your comments and sincerely apologise for the most disappointing welcome you received on your arrival at the Hotel - this is certainly something I have not experienced from any member of staff before. I am pleased that Jack, my Duty Manager was able to sort out the situation for you. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future, and thank you for bringing this to my attention. Kind regards General Manager

"Bradford on Avon"

4
01/07/2016

Lovely setting very close to Bradford on Avon, so excellent for visiting. Very gentile country hotel. Excellent staff. Nice to sit in the conservatory with a drink and relax looking over the gardens before going in for a lovely dinner.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Jan S Thank you for your recent review and I am delighted you were impressed with the Hotel and the setting. We are very fortunate that the picturesque views of the Wiltshire Downs have not been obscured thereby retaining the beauty of the countryside. I am also pleased you enjoyed your dinner and do hope we will have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards. General Manager

"Our fabulous wedding day!????"

5
27/06/2016

Well what can we say? Absolutely amazing, from the moment we booked our day with Rebecca, she was always on hand to answer any questions & help to make our day as special as possible. The master of ceremonies Chris, was also superb on the day, making sure everything ran smoothly alongside Rebecca. Every single member of staff went above and beyond, making sure our guests were attended to, a special mention to Noel, Who has certainly gained a few fans! ?????? The venue is absolutely STUNNING! The grounds are very well kept, which has made for some wonderful photos to remind us of our day. The day ran extremely smoothly, the food was excellent, we could not fault it. We have nothing but good things to say about Leigh park, & would just like to say a massive thank you to all involved, for helping make memories which will last a lifetime. We will be back for our 1st anniversary, & if I could I would do it all again tomorrow & would not change a thing. Gemma & Henry. (Mr & Mrs Topham)??

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Gemma & Henry Myself and all the staff were delighted to read your recent review. Thank you so much for your very kind comments. We all really enjoyed being part of your wedding celebrations and delighted everything lived up to your expectations. There is nothing more rewarding than being chosen for your very special day and having the privilege to host this event, carrying out your ideas and turning your dreams into reality. A Wedding is one of the most important days in your life and we are honoured to have been part of this. We wish you all the very best for a happy and healthy life together, and look forward to seeing you again soon. Kind regards, General Manager “Your venue…….Your Day…..…Your Dream”

"Wedding at Leigh Park Hotel"

5
23/06/2016

We recently help my daughters wedding at the Leigh Park Hotel, Bradford-on-Avon, Wiltshire and it was an excellent day in every aspect. Well organised, nice facilities and nice people with a lovely backdrop of the wonderful Wiltshire countryside. The service was excellent throughout our stay but especially through the duration of the wedding and evening party. What also amazed me was the cost of such an event - excellent value for money. Thank you everyone for giving me and my family a day they will not forget.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Jhall272016 I was delighted to read your review today in respect of your daughter's wedding last weekend. Thank you so much for your very kind comments and I am pleased you had such a wonderful day. We all enjoyed having the pleasure of hosting this very special event for the couple and all their family and friends. We all look forward to welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Wonderful Wedding at Leigh Park Hotel 4th june"

5
17/06/2016

We held our wedding at Leigh Park Hotel and from the moment we met Pam and the team, a year prior to the main event, they were nothing but a delight.So helpful but so at ease with everything.The fact they hold so many weddings was not just reassuring they know what they are doing but, as we also found out, why so many Wed there. The Venue itself is perfect an old building but wonderfully decorated and with a wedding venue that unlike several we visited flows ideally especially for weddings. The wedding ceremony was held in the vine room and then we moved through to the Vendange suite area. Ideal for our 80 guests a lovely oak floored wedding breakfast room that later opens up through oak doors to a wonderful dance floor and also a large bar area and quiet room at the back. The main room also leads out onto wonderful grounds that was perfect for all to enjoy and for kids to runaround. We bought our own garden games like footballs great for the men and boys and the hoola hoops for the kids a real winner. The hotel also has its own vineyard wonderful for our romantic wedding shots.We bought hotel produced wine as gifts for our guests which for many already has been a real winner. The fireworks, that the hotel can organise for you, were also a winner and the flowers that again the venue can help with (through Jacqui), were beautiful .We'd also recommend our other services, beautiful cake (sandra monger), magician (grand maidment), both from Bath and the harpist (Christine Hinder) from Swindon. The honeymoon suite is wonderfully decorated and a lovely bathroom and wonderful views over the gardens and countryside. We also experienced some of the bedrooms in the in the coach house which again were nicely decorated/designed. So to round up the service, organisation and food on the day was great as was the service that Pam, Rebecca and all the team provided us from the moment we made our choice (which wasn't a difficult one)! Just a shame a wedding takes so long to arrange and so little to enjoy but thanks to all at Leigh Park, that's just what we did and will never forget.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear deejay14 My sincere thanks for your very complimentary review. We all enjoyed being part of your very special day and it was a pleasure to be involved in all the planning and arranging that took place along the way. It was certainly a day to be remembered and I am delighted you have such fond memories. We are very proud of the Hotel and the facilities we have to offer. We all look forward to welcoming you back to Leigh Park again very soon. Kind regards. General Manager

"Just what we needed"

4
17/06/2016

We stayed here for 4 nights while visiting Bath and surrounding areas. We were in the coach house which is separate from the main building and due to a wedding on Saturday night was a little noisy from the reception and guests leaving the car park. But overall, very clean and reasonable bed. We ate in the restaurant one night and had a very nice meal with the restaurant in the conservatory overlooking the garden. Staff very pleasant and helpful. Would stay gain if right deal was on.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Cate G Thank you for your recent review and I appreciate your comments. We are a sought after venue for weddings, so very popular for these events mainly at weekends. However, we show respect and acknowledgement to all our guests and neighbours and with any party the music is turned down at 11 p.m. ready for the close at midnight. We also encourage guests to be as considerate as possible when leaving the party, and I apologise if you were disturbed. I am pleased you enjoyed your dinner in the Vine Restaurant and generally enjoyed your stay at Leigh Park. I do hope you will come to the Hotel again, and if so please contact me when I will be delighted to offer you competitive rates. Kind regards. General Manager

"Nice hotel"

4
07/06/2016

Clean, parking on site and probably one of my 2nd best best Western hotels I have stayed in. Wifi inclusive and hopefully food Will be good too. Bathroom was clean and bed comfortable. Definitely recommended and will return if I get the chance.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Viji M Thank you for your recent review . I am pleased you enjoyed your stay with us and hope very much to have the pleasure of welcoming you again in the not too distant future. Maybe next time you will upgrade us to your ‘Best, Best Western Hotel' !!! Kind regards, General Manager

"Attended wedding reception here"

5
05/06/2016

Stayed at this hotel last night (4th June) following attending a wedding reception there. Hotel is magnificent and we were really impressed with our room. Wedding reception was also superb! Rebecca the wedding planner was so friendly and made me feel so welcome, and I was only one of the guests! Room was clean and wifi worked fab! The size of the bathroom was amazing. HUGE shower cubicle that was very clean! We stayed in room 253. The bed was king size and so comfy! We received a bottle of wine from the vineyard there on check out. Was a really nice touch to send you on your way following the wedding. The hotel staff were really helpful and pleasant. You were always referred to as air or madam and nothing was too much trouble. I wish I could say the same for the front desk/reception staff, however they were very rude, impersonal-able and made sarcastic comments! - particularly the one with blonde hair! That is my only quibble and we didn't let that spoil our stay, everything else was perfect and I will defo be recommending to friends and family and returning!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Helen P. Thank you for your review and I am delighted to hear you enjoyed your stay at Leigh Park and were impressed with your room and the wedding reception you attended. Wedding Receptions are something of a speciality at Leigh Park and I am so pleased you enjoyed this very special event which we were honoured to host for this lovely couple. I am most surprised to read your comment regarding the Reception team as we always get excellent feedback in relation to their friendly, helpful and attentiveness. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future and hope you enjoy the Leigh Park wine!! Kind regards. General Manager

"Pleasant Stay"

4
30/05/2016

I arrived at the hotel after a long journey to find plenty of parking space. The staff were efficent and friendly and I was directed to the Coach House. My room was spacious and clean with a plenty supply of beverages and I was easily able to get on-line. It was a beautiful sunny day, so was able to make use of the superbly maintained garden. I had a good nights sleep, as it was very quiet. Breakfast is buffet style and was hot. I would be happy to return.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Janhealyrichard1 Thank you very much for your very positive review. I am delighted to hear that you were impressed with the Hotel, the staff, your room and the grounds. Equally I am also pleased you had a good nights sleep in the Coach House followed by breakfast in the Vine Restaurant the next morning. I do hope we will have the pleasure of welcoming you to Leigh Park again soon. Kind regards. General Manager

"A great (Unplanned) getaway!"

5
21/05/2016

We stumbled across this little gem by accident, (14th May) I was looking for somewhere to stay so I could rediscover my birth town of Bradford on Avon whilst we were passing. The welcome was really genuine and the lady at reception made us feel really special she even went as far as searching for the hospital we were hoping to visit. When we told her why we were visiting she made sure we had a really nice room in the old coach house. The receptionist recommended the hotel restaurant which is where we ate that night, again the welcome was very professional and the food and wine (from their own Vin-yard) was very well presented and tasty. Our room was lovely, looking over the Vin-yard, not particularly to our taste in décor but very in-keeping with the location and hotel style. We had such a good stay we got up and immediately booked a second night at reception. Breakfast was buffet style which I wouldn't have expected at this hotel but no complaints the restaurant staff were very attentive and were happy to cook (to order) fried eggs for me. My only gripe would be that like a few other comments, my check-out was silent. No-body asked if we had enjoyed our stay or if everything was to our satisfaction (a different lady to the one who checked us in) which is a shame because I couldn't wait to tell them how great our stay was. It seemed as if it didn't matter as long as I knew my pin number. Overall a great (unplanned) weekend we would certainly recommend!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Readup Thank you for your recent review – I am impressed with your reference to Leigh Park as being a ‘Little Gem' !! I am delighted you enjoyed your stay and that everything was to your liking including dinner in the Restaurant, and also pleased you appreciated our own wine from our Vineyard. Thank you also for your kind comments in relation to the staff. I am sorry you were not asked on check out if you had enjoyed your stay, it is quite unusual for this not to be asked, but I can assure you all the team are caring, and loyal members of staff whose focus is looking after the guests and the enjoyment of their stay. I hope we will have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager

"Amazing Location for Wedding Reception"

5
21/05/2016

We had our wedding reception at Leigh Park on Saturday 7th May. The preparation was made extremely easy with help from Rebecca and other staff, all fine details were taken care of. The day itself was perfect, the suite looked stunning, the backdrop of the hotel is rolling countryside and was perfect for photos etc. The gardens are so beautifully kept. The wedding breakfast was fantastic and the waiting staff were highly attentive. Our master of ceremonies did a brilliant job in getting everything organised on the day and all ran smoothly. Our room was perfect and very comfortable, we had many guests stay the night and it was very positive all round. All in all I would recommend this hotel to anyone looking to book as a wedding venue, it was an absolutely amazing day with thanks to the staff at Leigh Park.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Charlene O Thank you so much for your very complimentary review. It is so rewarding to receive such good feedback and I will ensure everyone is aware of your comments. Weddings are something of a speciality at Leigh Park and all the staff take great pride in ensuring the day is a day to remember. I am delighted you had a wonderful day and everything was exactly as you had dreamed it would be – we look forward to welcoming you back to Leigh Park again very soon. Kind regards General Manager

"One night mid-week stay"

3
18/05/2016

We booked a room in this hotel because we have stayed there once before but many years ago. Unfortunately it was no longer as good as it was then but, having said that, last time we were in the main house and this time in the Coach House. Arrival at Reception was OK and our room in the old Coach House had lovely views over the garden and vineyard. On entering our double room I immediately noticed how dusty everything was. The furniture was dark and the sun was shining and this immediately showed up the thick layer of dust everywhere. I rang Reception to ask to be moved to a cleaner room but was told there were none as they were full and we had to settle for it being dusted while we were at Dinner. Whilst complaining about the dusty room I also asked how to turn on the light (which had finger marks all over it from the previous occupants) over the bathroom sink. My husband who is 6 ft 1 inches could reach it but could not see how to turn it on. We were told how to switch it on but I could only reach it with difficulty. I eventually found some switches in the wardrobe which were for the bathroom but I never did get the 'heated' towel rail to come on and had by now lost the will to live! Pre-dinner drinks and dinner were perfectly acceptable but us, and other guests, would have appreciated if it had been a 'no mobile phone' dining room! The bed was comfortable and clean. I found Breakfast only adequate. An ample supply of tea, coffee, chocolate and biscuits were provided in he room.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Winky 71248 Thank you for your recent review and we were delighted you chose to return to Leigh Park Hotel. The beautiful conversion of the Georgian Coach House was completed in 2009 and has given us a further ten delightful bedrooms, which are extremely popular by corporate and leisure guests alike. However, I sincerely apologise that you found the dressing table a little dusty on arrival. The dressing table, as you rightly say, is in line with sun coming in the window and reflects on the glass top. The shaver light in the bathroom is a push switch on the left and a slide on the right for the shaver socket and we apologise if there was confusion with this. The switches in the wardrobe control the heated towel rail and underfloor heating for your comfort. We politely suggest that mobile phones should not be used in the Restaurant but with a lot of business guests during the week, we do get the occasional guest not adhering to this request. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future when perhaps you would prefer to stay in the main house – do speak to me personally and I will ensure you have one of our larger rooms with views across the south facing lawns and the Wiltshire Downs beyond. Kind regards, General Manager

"An idyllic location, but could do better with service"

3
11/05/2016

Whilst the arrival at this hotel leaves you with a pleasantly surprised, both by the location, and the old traditional buildings, the nuts and bolts of providing customer service, whilst functional perhaps do not live up to the expectations of the modern day business traveller. The rooms are clean, and rooms on the upper floor have excellent views of the local countryside Food is about par for the course, and complimentary WiFi (a little slow) is available throughout the hotel.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear John T Thank you for your recent review. I am pleased to hear you were immediately impressed with the location and the beautiful building which is over 500 years old. I am concerned with your comment relating to our customer service as this is something we do take very seriously and I would be interested to understand where you feel we could improve. The complimentary WiFi is a newly installed system with higher than average speeds and has never caused us any problems. Maybe there was a supplier problem on the day you were here. However, since your stay, and now available in this area, we have connected to Fibre Optic Broadband which has furthermore improved this facility. I do hope we will have the pleasure of welcoming you to Leigh Park again soon. Kind regards. General Manager

"Pleasant"

4
11/05/2016

Beautiful building. A little aged in decor and carpets (I stayed in Room 44 on the second floor). Friendly staff. It had a peaceful and homely feel and I would stay there again. It is very convenient for Bradford on Avon and about 15 minutes by car from Bath.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Misgsy123 Thank you for your recent review. I am pleased you enjoyed your stay at Leigh Park and found the staff friendly in this welcoming and relaxed environment. The room you occupied is one of our standard rooms and we also have deluxe more spacious rooms available offering king size beds, some with panoramic views across the Wiltshire downs. We look forward to welcoming you back to Leigh Park again in the future. Kind regards, General Manager

"First the good points"

3
10/05/2016

A pleasant, well situated hotel with delightful, helpful staff. Nice restaurant with mainly good food and reasonably varied menu. The Leigh Park comes up to its 3 star rating. I stayed for a week and had a clean, modern room in the coach house with view over the vineyard. Sadly, I understand, none of the rooms in that building have a bath. The shower is a good size. The "lounge" area (only in the main building) is not a convivial shape and somewhat inadequate for the number of guests staying. I arrived around 5.00pm tired after a long drive to walk into a very cold room. It was the week of extreme weather: hail, snow, sleet, thunder, frost, sun and rain. The room was unheated and I was told that the heating would come on at 6.00pm (around the time to go down to the bar?) and I found went off at approx. 9.00pm (just when one returns to the room?). To the staff's credit I was offered a plug-in heater for the room but when attempting to rectify the situation of insufficient heating with staff the following morning didn't appreciate a comment that they "had to be green" whilst I was turning blue. Additionally I pointed out to the staff that my towel rail was cold. I don't like having to use wet towels. Reception said they would look into it. That evening after returning from a day out, I was told that the heating had been put on for me.......... including the "oh so welcome" underfloor heating in the shower room which I would never have known existed and remained on regardless of the general central heating. If the hotel insists on leaving a room freezing cold for incoming guests, perhaps they could leave a note (I didn't find one) explaining how to put some of the heating on which, it transpired, required grovelling in the hanging clothes cupboard to locate various switches. To add insult to injury, the shower room heating and towel rail were turned off part way through my stay but by then I was wise enough to know how to put it back on. I did feel it was a nice hotel with generally exceptionally friendly, courteous and helpful staff but the cold room on arrival and general problems with the heating did mar my stay and had it not been for that I would have given a better than average rating.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear travelandtrek26 Thank you for your recent review and I am pleased you were impressed with your room in the Coach House and also found the staff to be exceptionally friendly, courteous and helpful throughout your stay. I also thank you for your comments relating to the food served in our Restaurant. I am so sorry your room was not quite at the right temperature for you on arrival and I can only apologise for this. As you can appreciate, we had turned down the timings for the central heating as the temperatures had increased but unfortunately it then took a turn for the worse!! However, we always have supplementary heating for those who require their room to be a little warmer. The under floor heating – as detailed in the guest room folder – and heated towel rail are both individually room controlled from switches in the wardrobe at a convenient height for guests to turn on or off as necessary. Towels are also replaced daily if required – simply by leaving in the shower tray – so no one has to use a ‘wet' towel. At this time of year Housekeeping will generally turn off towel rails/under floor heating, if left on during the day as part of our Hotel policy, as anyone would in their own home. The ‘lounge area' overlooking the south-facing lawns and the Wiltshire Downs beyond, leading into the Lounge bar area offers sumptuous seating for residents and has never caused a problem in terms of quantity of seating. I do hope we will have the pleasure of welcoming you back to Leigh Park again in the near future. Kind regards General Manager

"Wedding"

5
07/05/2016

We have just got back home after having our wedding reception at leigh park. The venue was stunning, the staff....Fantastic and the bridal suite was perfect. We honestly couldn't ask for more and Rebecca was so helpful throughout. THANK YOU

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Kasia M. Thank you so much for your recent review and we are all delighted you had such a wonderful wedding day. It was a pleasure to be the chosen venue for your Wedding and all the staff very much enjoyed being part of this very special celebration. Look forward to welcoming you back to Leigh Park for your 1st anniversary - if not before!! Kind regards General Manager

"Looks can be deceiving"

3
24/04/2016

From the outside I was nicely surprised at the hotel, it looked quite impressive. There wasn't really enough parking (due to a function) so ended up parking in the middle of the car park which was acceptable apparently. The reception was modern and the girl who welcomed us was friendly and helpful - at this point I was feeling optimistic. Up the spiral staircase we went, found our room and oh no, disappointed straight away. I don't mind a smallish room but when the decor is dated it just really dampens your spirit. We tried the "bar" - again helpful staff but there was no atmosphere it felt more like a library or doctors surgery waiting room! Back to the room, the bed was small and for my boyfriend, uncomfortable. The pillows were hard and high. Then we get to the bathroom - only one towel for two people!! And the shower had no pressure - at one stage I thought it had turned off it was so soft. However whilst there were quite a few negatives I can't fault the staff or the breakfast which was delicious. Unfortunately that's just not enough to make me want to return.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Olivia 8181 Thank you for your recent review. I am sorry to read that you were a little disappointed with your overnight stay at Leigh Park last weekend. I am however, delighted to hear your very kind comments relating to the staff, and pleased you enjoyed the Wiltshire breakfast. The room you occupied was a standard double room with a standard size 4ft 6in bed which was what you booked from a choice given on line. We are continually refurbishing the Hotel but are always conscious not to destroy the Georgian era which was when this beautiful house was built. The lounge bar, which is intimate and cosy opens into the Garden Room with the sumptuous settees overlooking the South facing lawns and the Wiltshire Downs beyond is also a popular room to relax and unwind. I apologise if the Housekeeper inadvertently only left you one towel – that is certainly not how it should have been – every guest has two towels each and I can only apologise for this human error. I am also getting the shower pressure checked by our maintenance engineer, so thank you for bringing that to our attention. Perhaps you would like to return in the future and I would suggest one of our more spacious deluxe rooms offering a king size bed and many other extra facilities. I do hope to see you in the future. Kind regards. General Manager

"Not so good this time"

3
15/04/2016

Having stayed here before and in the Exec rooms in the Stable block with my elderly parents, the overnight stop was not helped by the noise from a wedding party right outside our rooms when guests were outside the function room making a lot of noise well after 01.00. No objection to enjoying the occasion but making so much noise outside guest bedrooms oblivious to the fact that people were trying to sleep was disappointing and I am sure this must have happened before. Perhaps the hotel staff could encourage guests to use the other side of the building where fewer "sleeping" guests would be disturbed? Larger rooms more space, one comfortable chair to use, why not two?

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Andrew O Thank you for your recent review. I sincerely apologise that you were disturbed by inconsiderate wedding guests. The party ended at midnight and everyone should have departed soon after this time. We always request that guests show consideration and respect when leaving the building but sadly this was not the case on this occasion. We rarely get complaints and to help with the situation we allocate all rooms nearby to wedding guests staying overnight. I do hope we will have the pleasure of welcoming you back to Leigh Park again soon. Kind regards. General Manager

"Wedding Stay"

4
12/04/2016

Stayed at the hotel for 2 nights for a family wedding. We had a family room booked (45) which was great. Lots of room & fab 'rain' shower in bathroom. Bit of a windy staircase & feel that someone with mobility issues may have struggled to get to 2nd floor? Great breakfast (need beans though?!) & very pleasant staff. Would recommend.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Kckeef Thank you for your recent review. I am delighted to hear you enjoyed your stay with us in relation to a family wedding, and also pleased you liked your family room. Being a Grade II listed building we do not have a lift so two flights of stairs to the second floor is definitely for the able bodied guests. We do, however, have 13 ground floor rooms, so can always meet the needs of those who do not wish to venture to the top floor. We are always happy to offer beans at breakfast if requested. Hope to have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager.

"Shame about the coffee"

4
11/04/2016

Beautiful location with Bradford on Avon close enough to walk, but far enough to keep the country feel. Rooms in the adjacent Coach House were clean and comfortable. All good but for weak and gutless coffee at breakfast. Fix that and they could get five stars.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Snetzler Thank you for your recent review and I am pleased you enjoyed your stay with us and particularly liked the Coach House rooms. I will certainly be looking into the coffee situation as this is a very important part of breakfast. Hope to have the pleasure of welcoming you back to Leigh Park again in the future – and to gaining those five stars!!!! Kind regards General Manager

"Good nights stay"

3
10/04/2016

Stayed here for the first time on business. Always stayed somewhere else when in the area. Room was quite airy and large. Bed very comfortable and nice views of the gardens. Ate dinner in the bar and had a nice steak. Staff can be difficult to get hold of as not many about. One on the bar and serving food and one on reception. Lots of car parking available. No complaints really just nothing special, tend to stay elsewhere when in Bath and would probably revert back to type rather than stay here. Little bit dated but does the job.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Lindsey Singleton Thank you for your recent review. I am pleased you had a good stay at Leigh Park and found the room quiet and airy together with a comfortable bed. On the date of your stay I note there were four waiting staff plus Receptionist, so plenty of staff for the 37 guests staying – and only one room not occupied. I do hope we will have the pleasure of welcoming you back to Leigh Park again soon. Kind regards General Manager

"Best friends wedding "

5
08/04/2016

We stayed at The Best Western Leigh Park hotel for our friends wedding. A lovely hotel in a beautiful location. The staff were very friendly and helpful. Rooms comfy and spacious with a huge bed and fabulous shower. The staff helped to make the wedding reception an awesome experience. Would definitely stay again.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Bobesponger Thank you for your very positive review, which we really appreciate I am delighted you enjoyed your stay with us and the Wedding itself. All the staff pull out all the stops to make sure every wedding is certainly the very best day of the couple's lives and we are all very proud of our excellent reputation. I look forward to having the pleasure of welcoming you to Leigh Park again in the future. Kind regards General Manager

"A lovely mini-break"

5
02/04/2016

A very pleasant experience. Staff attentive and helpful. Facilities well presented and managed. The hotel has a very good feeling, and was very comfortable. Location is excellent for experiencing the beauty of the South Cotswold region and the City of Bath is within easy reach.

"hotel good let down by poor breakfast service"

4
29/03/2016

Small restaurant but kitchen could not keep a simple cooked buffet breakfast bar stocked and guest left standing with plates waiting for bacon and scrambled eggs for 15 minutes. By the time I finally got my breakfast my toast which I had stood putting through twice as it was only toasting on 1 side had been removed from my table and I had to start with the toast all over again. Nice hotel lovely setting let down by clearly insufficient breakfast kitchen cover. So not a great start to the 1st day, it did improve the following day so I can only guess I was not the only guest distinctly unimpressed the forst morning.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear johnpY9359YJ I am disappointed with your comments in your recent review in relation to the breakfast service. We cook all the hot items throughout the breakfast service so that guests can eat freshly cooked items whatever time they arrive – which unfortunately sometimes means a short wait while items are cooked. If you ordered a full English breakfast from the waiter there is still a delay whilst you wait for it to be cooked. I have checked the toaster and it is working perfectly – toasting on both sides, but apologise if your toast was inadvertently cleared away from your table. I can assure you we did not receive any complaints from any other guests - maybe it was just that guests did not all arrive for breakfast at the same time. I am pleased you liked the Hotel and location – with the picturesque views across the Wiltshire Downs. Kind regards. General Manager

"Valentines Weekend (Samanthas turn)"

5
26/03/2016

We stayed for the weekend of Valentines so we could visit Longleat. The Hotel was good, The Reception Staff could have got out of their seat to great us however maybe they'd had a hard day! We'd just driven up from Plymouth so quickly went out for a bite to eat. Breakfast on Saturday was excellent and served impeccably. Valentines dinner that night was really good, it was evident that care and thought had gone into the menu and once again the staff were impeccable. There was a private function on that night and having been boarded in the Stables (very comfortable) we were disturbed by an inconsiderate coach driver parked next to out bedroom window who insisted on keeping his engine running. This wasn't the fault of the hotel however the coach driver was an inconsiderate animal and refused to turn his engine off, this lasted until 2330. Not nice!!! Maybe the Hotel could provide parking away from their accommodation. Overall it is worth 5/5 but I'm not sure I would stay again unless it was confirmed NO COACHES!!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear WookiePlymouth Thank you for your recent review. I am delighted you enjoyed your stay with us over the Valentines weekend and enjoyed the special meal served in the Restaurant. I am so sorry about the inconsiderate coach driver – I wish I had known before as I would have dealt with the situation. We very rarely have coaches in the Hotel and if we do they are asked to park in the corner of the front car park. On this occasion it was a room just booked for the driver as his passengers were apparently staying elsewhere but they did not have a room for him – I wonder why?? The Reception team usually greet guests as they arrive, asking their name and print the registration card at the computer then jump to their feet to formally welcome them at the desk. Hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards. General Manager

"Overnight stay for an evening in Bath"

5
23/03/2016

We were going to a Black Tie event in the centre of Bath, and our organisers booked us into this hotel. I'm so pleased we stayed here, what a beautiful place! With its own vineyards in the grounds, I wish we we able to stay longer than one night! Although we didn't use the hotel facilities - we just needed somewhere to stay for our event - I would definitely stay again if we needed to come back to this area. Very helpful, friendly staff. There was a wedding happening here as well, and would say it's a lovely place to spend your special day.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Tracy B Thank you for your recent review. I am delighted you enjoyed your short stay with us and were impressed with the Hotel. As you rightly say we are a very popular venue for Weddings, with excellent facilities and extensive grounds with picturesque views across the Wiltshire Downs. We are booked up throughout the year sometimes with five weddings in one week. I do hope we will have the pleasure of welcoming you back to Leigh Park again in the future Kind regards General Manager

"A lovely stay and felt valued as a repeat guest"

4
19/03/2016

I have not stayed here for over 18 months and was welcomed back warmly! The management team is excellent and the grounds are kept immaculate. My evening meal was superb and the dining experience was only let down by poor breakfast quality which was a shame.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Sarah M Thank you for your recent review and it was certainly lovely to welcome you back to Leigh Park once again. I am also delighted you enjoyed your evening meal in the Vine Restaurant but disappointed in your comments relating to breakfast. We always buy the very best quality produce including local sausages, bacon and eggs and although these items are available from the hot buffet, we are also happy to cook dishes fresh to order if required. We all look forward to welcoming you to Leigh Park again soon. Kind regards. General Manager

"Mothers Day Weeked Treat"

5
15/03/2016

Our daughter arranged for us to spend the weekend here. ?We have previously stayed at Christmas but never at a more 'normal' time.?Once again our stay was lovely. Both rooms were lovely and spacious and the beds are very comfortable. ?The staff are extremely friendly (but not in your face, over the top) and very helpful. ?I admire the staff for their professionalism with some of the rude and obnoxious people they have to deal with which we unfortunately witnessed on the Saturday evening whilst dining in the restaurant. ??The food is really good, especially in the restaurant. My daughter highly recommends the Coffee Panacotta!??There was a slight issue with one of the blinds in our daughter's room but once reported this was resolved very quickly and without any issues at at. Yes it is a dated building but most hotels in and around Bath are - it adds to the character. The rooms are being updated but this takes time. Be patient, but if you are interested in this property try it for yourself the judge.??Thanks to Pam for arranging this surprise stay with our daughter and also to Chris, Noel and the rest of the team for making our stay so relaxed and comfortable.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Valandken 3 Thank you so much for your very complimentary review. It was such a pleasure to welcome you to Leigh Park once again and I am delighted you had a most enjoyable time. Thank you also for your considered comments – in particular in relation to the staff. It is always a joy to welcome friendly and pleasant guests to the Hotel, but as you noted, some are not always quite so nice!! This beautiful Georgian building, which is Grade II listed holds, a wealth of history and it is good to see such natural beauty appreciated by discerning guests. I am pleased you enjoyed your meals in the Vine Restaurant and we all look forward to welcoming you to Leigh Park again very soon. Sincere regards General Manager

"Our wedding"

5
13/03/2016

We chose the hotel for our wedding on 12th March 16 and our whole day was perfect. Special thanks to Rebecca and Chris for making sure the day ran smoothly and the other members of staff who were all so helpful. I really couldn't fault the hotel, the whole day was incredible. All the rooms were a great size, we have no complaints at all! Stunning grounds, great food and wonderful staff. Thank you for making our day so special. We will definately be returning sometime soon.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Natalie W Thank you for your recent review and I am delighted to read you had a wonderful wedding day. It was a pleasure to have been chosen as your Wedding venue and we all enjoyed hosting and being part of this very special day. We look forward to welcoming you back to Leigh Park again soon, maybe on your first anniversary if not before. Kind regards General Manager

"Leigh park Hotel"

3
11/03/2016

The Hotel is situated in its own grounds with vineyard attached. I do feel that some level of refurbishment is due in the near future, everything is looking very tiered and well worn. I expect as a minimum a very comfortable bed on my business trips and found this only just acceptable for purpose.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Brian L Thank you for your recent review. The owners of the Hotel continue to invest and refurbish as necessary throughout the building. I have today looked into your comments in relation to the mattress in your room and apologise that this was overlooked. A replacement mattress has been ordered. We always buy the very best quality beds from our local supplier and in fact get excellent feedback from guests in respect of the quality and comfortable mattresses in the Hotel. Offering a good nights sleep on a comfortable bed is something we feel very strongly about and we look forward to welcoming you back to Leigh Park again soon so you can appreciate the quality of the mattresses within the Hotel. Kind regards. General Manager

"Nice View and Beautiful Grounds"

3
06/03/2016

Close to Bath and surrounding attractions this hotel has a great view and beautiful grounds. Check-in staff friendly and very helpful. Nice lounge area to sit and look at the view. Good size room and bathroom. Food in restaurant was good with service ok.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear rogersequest Thank you for your recent review and I am very pleased to read that you were impressed with the Hotel both the location, friendliness and helpfulness of staff and the beautiful views across the South facing lawns and the Wiltshire Downs beyond. We are mindful of this beautiful location and delighted to welcome discerning customers who also appreciate such natural beauty. We hope to have the pleasure of welcoming you to Leigh Park again soon. Kind regards. General Manager

"Terrible hotel"

1
06/03/2016

Stayed at this hotel for my sisters wedding. From moment of arrival the staff were rude. Have never in my life experienced treatment like at this hotel. Manager made no effort to placate the situation or rectify it. Just challenged us and my father ended up trying to make piece with them. When he approached them and asked to turn over another leaf was told they were about to ask us to leave. Am flabbergasted at the apparent lack of experience of dealing with a large party of people. Have myself worked in customer service my whole working life. Also no lift. Food was inadequate. And our keys left in an envelope on reception with the main door open. So serious breach of security.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Laura N As expected we are in receipt of your threatened review and as expected it unfortunately bears no resemblance to actual events. As we have said in our previous response to another member of your party our manager came and spoke to your party due to your aggressive and vulgar language. Your behaviour was completely unacceptable and in hindsight the manager should have asked you to leave as you were all clearly unfamiliar with how to behave in a hotel. The fact that a sign in reception was defaced to make the wording vulgar during your stay, we think says it all. Our manager has been at the hotel for over 20 years and we as a company have complete confidence in the management team and their ability to provide the high levels of customer services that they pride themselves on. Never before have they encountered such offensive and uncouth behaviour by hotel residents. Thankfully this was only a one night stay and the wedding was elsewhere. Your details along with the other members of your party have been recorded to ensure that you will not be welcome at any of our Hotels again in the future. Senior Operations Manager Latona Leisure Group. .

"rudest confrontational manager and some staff-horrible experience"

1
05/03/2016

stay ruined by aggressive argumentative manager and staff when we queried 2 things about the hotel.despite having 96 year old lady and family party for a wedding manager was about to throw us out for asking why there was no lift and no spare keys.do not stay here as despite it being pretty house it has a manager who is the rudest and most miscast in a job you will ever meet.complaining to head office.no customer service .accused of barging into their meeting when we arrived and walked into a front room to wait for rooms.unbelievable.nearly ruined daughters wedding.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear tubcat As expected we are in receipt of your threatened review and as expected it unfortunately bears no resemblance to actual events. You may recall our manager came and spoke to your party due to your aggressive and vulgar language not because of the lack of a lift. Your behaviour was unacceptable and in hindsight the manager should have asked you to leave as you are clearly unfamiliar with how to behave in a hotel. The fact that a sign in reception was defaced to make the wording vulgar during your stay, we think says it all. Our manager has been at the hotel for over 20 years and we as a company have complete confidence in the management team and their ability to provide the high levels of customer services that they pride themselves on. Never before have they encountered such offensive and uncouth behaviour by hotel residents. Thankfully this was only a one night stay and the wedding was elsewhere. Your details have been recorded to ensure that you will not be welcome at any of our Hotels again in the future. Senior Operations Manager Latona Leisure Group.

"just back from weekend away there"

1
01/03/2016

stayed there last weekend, when we arrived our room wasnt ready they didnt know how long it would be so gave us another room. not impressed with the rooms, old drafty windows the room was freezing and the rad wouldnt come on when asked in reception the said the heating was on a timer to come on at 4:30, when went to have a shower about 5:30 tiped water would be kind, went up to reception as thought shower was broken they gave me another room key but when checked that shower it was a case of no hot water at all when i said this to reception all the response was there is nothing i can do on saturday the water was just the same. the food in the resturant was nice, at breakfast u had to keep getting up to fill up ur own coffee or tea would be handy if they put some at the tables seen as there was 2 guys standing at the door just telling you where things were but nothing else. food was nice if they could give more choice like more than just scrambled egg. wouldnt go back to the hotel, £4.50 for a bottle of budweiser that my husband had to wait ages to be served at the bar rang the bell went to reception but was about 15 minutes waiting for someone. rooms have peeling paint stains on the carpert drafty windows dodgy taps. wouldnt stay here again.

"Nice hotel"

4
28/02/2016

nicely located quiet hotel, except for the early morning plumbing noise, but lovely views across the valley, the restaurant was very good too with generous portion sizes and the staff were very helpful and pleasant.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Ken H. Thank you for your recent review. I apologise if you were disturbed by the boiler starting in the morning – I will certainly get my Plumber to look at this. I am pleased you were impressed with the beautiful views across the Wiltshire Downs and enjoyed your meal in the Restaurant. I will ensure the staff are also aware of your compliments and we all hope to have the pleasure of welcoming you back to Leigh Park again very soon. Kind regards, General Manager

"Could Be So Much Better"

3
23/02/2016

My wife & I visited the area for a long weekend break and used the hotel as a base. The position is great, and the grounds beautiful, such a pity we could see none of them from our "superior" room in a coach house annex. Our view was the side wall of the main hotel, kitchens and service yard, staff taking a smoke break and the Saturday night function goers using the same area for similar purposes, but with 10 times the volume. Really pleasant eh, good job we didn't book an inferior room! The room itself was roomy, reasonably furnished and bland, but 3 star. The en suite only had a shower, and we missed the soak in the bath after a long day out seeing the sights. The evening meal was very nice and well served on Friday. Breakfast (£12 extra per head per day) served OK food in a buffet style, and really terrible tea which you had to get yourself from a keepwarm flask. It was both stewed and luke warm. This could be a great hotel in an impressive building, but lacked the finishing touches and had a lot of prissy do's and dont's in messages around the room. I am glad to see that the no denim rule was universally ignored by both guests and staff. So why publish the rule? Just a few small things would have earned you at least an extra point in your rating.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Phil J Thank you for your recent review and I am pleased you liked the picturesque position of the Hotel set in 5 acres of landscaped gardens. I am sorry you could not see all the views from your room but as a Grade II listed building we are unable to change the size or position of the windows. We do get a lot of compliments in relation to the Coach House bedrooms but they only offer large walk in showers – if you had advised us you wanted a bath we could have moved you to an executive room in the main house with this facility. Similarly the option to book an executive room with a view is also available on our website The kitchen area, suitably screened with a wooden fence, is used occasionally by staff on a break but only two of the four who actually smoke were on duty at various times over the weekend. Guests do congregate outside the Vendange entrance if there is a function taking place – which always finished at midnight. The polite message ‘Only smart denim is permitted' which relates to the Vine Restaurant has not caused any problems and is certainly adhered to by all staff throughout the Hotel. If we have a really busy breakfast we do have flasks of tea and coffee available for guests to help themselves, but we also serve pots to individual tables as requested. I do hope we will have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards General Manager

"Excellent Wedding Venue"

5
22/02/2016

We booked the Leigh Park Hotel for our wedding in January on a Special Winter Package which was excellent value for money, we cannot fault the venue and the services of Rebecca the hotel wedding planner who was very approachable and extremely flexible catering for all our wishes, wants and needs. we can honestly say everything was professionally organised and stress free which left us to enjoy every minute of the day and evening celebrations. We would not hesitate to recommend this hotel. Friendly staff, excellent food and lovely venue.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Mark P Thank you so much for your review in respect of your Wedding in January. We are all delighted that you had such a wonderful day and really appreciate your very kind words. It was a pleasure to host this very special day for you and all the staff will always go that extra mile to ensure that everything goes without a hitch. I will make sure everyone sees your comments. We all look forward to welcoming you back to Leigh Park again soon – perhaps for your first anniversary, if not before. Kind regards General Manager

"Best Western Leigh Park Hotel, Bradford upon Avon"

5
21/02/2016

A quiet hotel on the edge of Bradford Upon Avon. The staff were very welcoming, friendly, smart and professional. Our room was very clean and comfortable. Bar meals and drinks were good value for money and there was a good variety of food for breakfast. Check in and check out was fast and efficient. Thanks for our stay.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear JP Royston Thank you for your complimentary review and I am delighted to hear you enjoyed your stay with us. We all look forward to welcoming you to Leigh Park again in the future. Kind regards. General Manager

"Great!"

4
18/02/2016

The staff are very friendly and helpful, the location is really good and only a short (albeit steep) stroll down into the village. The breakfast is great and the conservatory dining area has a great view! The room was a good size although the decor a bit tired in places and the bathroom fan very noisy.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Jo S Thank you for your recent review and I am pleased you found the staff friendly and helpful and the location of the Hotel convenient. Thank you also for your kind comments relating to the breakfast and the Vine conservatory restaurant area which overlooks the picturesque Wiltshire Downs. I apologise your fan was a little noisy and I will be looking into this situation. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards. General Manage

"A bit tired"

3
18/02/2016

Stunning building and grounds but the hotel itself is a bit tired. In need of a bit of modernisation whilst keeping its charm. Building and grounds have the wow factor but does not carry on through the Hotel.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Chis D. Thank you for your recent review and I am pleased to hear that you felt the Georgian building and the landscaped grounds with picturesque views across the Wiltshire Downs gave you a wow factor. We continue to refurbish and maintain this beautiful building to a high standard whilst keeping the charm and elegance of the bygone era. We hope to have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards. General Manager

"Could not of wished for more "

5
14/02/2016

Stayed her for Valentine's on Saturday night . The room was stunning and spotless lovely Power shower . The staff were so friendly really made our stay special . The barman was a real credit to the hotel . Had a 4 course meal really top quality . The waiting staff were great and really polite and chatty . Breakfast was nice everything you could want hot and fresh . Can't wait to return x

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Claire S Thank you for your very complimentary review, and I am delighted you enjoyed your stay in celebration of Valentine's Day. It is great to read that you were pleased with your room and also found the staff to be so friendly, polite and chatty. Thank you also for your kind comments relating to the special Valentines dinner. It was a pleasure to welcome you to Leigh Park and look forward to seeing you again soon. Kind regards. General Manager

"Valentine's getaway"

4
12/02/2016

We stayed in this hotel with the intention of visiting Longley Safari park and Bath. This hotel was well located for both without having to pay considerably more to stay in Bath. The building and grounds are quite lovely and the bed very comfy. One problem was the room was stifling as the radiator was on and couldn't be turned down (we managed eventually) nor could a window be opened as we were on the bottom floor. A pleasant stay.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Kirsty M Thank you for your review. It was good to read you liked the Georgian building and the landscaped gardens that the Hotel affords and I am pleased you felt the location was ideal for the tourist attractions you were interested to visit. I apologise if the room was a little too warm for you – my team are always available to help assist guests but glad you managed to turn the radiator down for your comfort. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future Kind regards. General Manager

"Pleasant hotel"

4
31/01/2016

We stayed over on a trip to Bath, hotel was very pleasant. Although food was very tasty not a huge choice but we are in a less busy time of year. Breakfast was lovely and again the quality was very good and extremely tasty. I would recommend the hotel to others as good value for money and very helpful staff.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Hi Cheryl Thank you for your recent review. We are delighted you enjoyed your stay at Leigh Park and found the food very tasty and of good quality. We change our dinner menu daily to always offer the very best of local fresh produce available. Also pleased you felt we offered you good value for money. We hope to have the pleasure of welcoming you to Leigh Park again in the future. Kind regards. General Manager.

"Not quite fawlty"

3
21/01/2016

I don't know about the rooms but the food was like school dinners and although staff were friendly, glimpsing waiters playing football in the disco between courses wasn't very professional. Looks like a lovely old building but look closer and see its rather dilapidated and in dire need of some renovation

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear June H. Thank you for your review. This beautiful Georgian building continues to be upgraded and we have recently refurbished the beautiful Vendange Suite – our function facility which is very popular for weddings and other events. All our meals are cooked fresh to order and served by our professional team of waiting staff. I have no idea what you are referring to in respect of waiters playing football and would like to have the opportunity to discuss this – please either call me or advise me of your contact number and I will be pleased to ring you. Yours sincerely, General Manager

"Comfortable and large restaurant portions!"

3
19/01/2016

Checked in for one night and room comfortable and nice touches with the tea and coffee and biscuits. Good bathroom and nice big double shower. Room could have been warmer as very cold outside but radiator appeared not to be working even though requested eating to be increased. Small bar area with plenty of seating in and nearby and pleasant restaurant where dinner and breakfast are taken. Good dinner menu and well prices. Portions for dinner large so good for hungry people and of a good quality. Good choice for breakfast also. Plenty of parking and nice overall feel to the place. Looking forward to going back.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Peter c Thank you for your recent review – sincere apologies if your room was not quite as warm as you would have liked, we are always happy to offer extra mobile heaters for guests. I am pleased you enjoyed dinner and breakfast in the Vine restaurant and found the portions of good size. We very much look forward to welcoming you back to Leigh Park again soon. Kind regards. General Manager

"Why not?"

5
19/01/2016

No reason at all. Lovely building which is quirky but well finished and maintained. Good staff, lovely comfortable room, peaceful, good food. Better than Premier Bed Factory by a Country Mile! Need I say more?

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Andrew F. Thank you for your recent review and I am delighted to read your positive comments. It was a pleasure to accommodate you and look forward to having the pleasure of welcoming you back in the future. Kind regards. General Manager

"Boyfriend's Birthday"

4
11/01/2016

I took my partner away for the weekend and we stayed in this hotel which was absolutely beautiful, the receptionist was very helpful and kind, the room was beautiful with a stunning view, we would definitely stay here again!!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Laura F Thank you for your review and I am delighted you enjoyed your stay at Leigh Park on the occasion of your boyfriend's birthday. Really pleased to hear my Receptionist was both helpful and kind and you loved the room allocated to you. We look forward to welcoming you back again soon. All good wishes for 2016 Kind regards. General Manager

"Wedding - September 2015"

5
10/01/2016

We got married at Leigh Park in September 2015. Rebecca and her team were brilliant and she was very professional and helpful. We had a fantastic day and had so many compliments on the venue. The staff were fantastic and the food was great. Everything exceeded our expectations. We would also like to say a big thank you to the bar staff as they were very friendly and efficient. We would recommend Leigh Park as a wedding venue and hotel to anyone. Thank you for helping to make our day so special!

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Joanna C Thank you so much for your very positive review. We are all delighted with your comments and I will make sure everyone sees a copy. It is such a pleasure to have hosted this very special day for you and so rewarding to get such positive feedback – we all look forward to welcoming you back to Leigh Park maybe for your first anniversary – if not before. Kind regards General Manager

"Wonderful Christmas Stay"

4
27/12/2015

We stayed for 3 nights over Christmas. This was our second visit, having spent Christmas Night here last year. Staff are all really friendly and down to earth, which is nice and means it doesn't feel like a "stuffy" old place. The main building is old so don't expect a lift but staff always help with bags etc. We had rooms 34 & 36 both lovely rooms with 36 being a little more spacious. The beds were both Kings and were very comfortable. Both rooms had flat screen TVs with good selection of channels. Room 36 had just been redecorated, which was an improvement giving a slightly more modern finish without losing the character of the venue. Food is very good. Breakfast is a buffet which has scrambled eggs, but they will make any egg you require if you just ask. I would give breakfast an 8/10 - losing two points for no black pudding and only having orange or apple juice (my own preference is cranberry) but this is just me being picky really! All meals we had were really good, Christmas Day was a 7 course menu (you can book this even if you don't want to stay) and was again a brilliant meal. The beef was fantastic with the mushrooms. And mum enjoyed the turkey. Boxing Day evening meal was another great meal - with the rack of lamb a real treat! There was a coach party staying at the same time, having visited other venues were coach parties have been we were a little apprehensive as they have a tendency to take over. This was managed well here, an example of this was with Boxing Day canapés - we were given our own selection (in one hotel, the coach party commandeered all the canapés stopping anyone else having any), they did kinda take over the seating area near the bar with their own quizzes but this didn't really bother us. We enjoyed our stay so much we have already put our names down for next year, but for an extra night! A big thank you to Pam, Chris and all of the rest of the staff for making our stay so enjoyable.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Lisasaxo Very many thanks for your very positive review and we are all delighted that you enjoyed your Christmas stay with us and even more pleased that you have booked to return for Christmas 2016. I am so sorry we did not have black pudding available for you - but it is not something we don't really have a call for but I will ensure it is available for your next stay together with the Cranberry juice. So pleased you enjoyed all your meals together with your rooms – we certainly enjoyed the pleasure of welcoming you to Leigh Park – and will be in touch with you very soon. Kind regards and all good wishes for 2016 – General Manager

"Room quality"

4
17/12/2015

Appearance and recepotion were excellent, restauraunyt was very good, staff were excellent however, the only issue I had was the water pressure in my room was very low and it affected my shower and sink usage.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Ronaldmr F Thank you for your recent review. I am so sorry the water pressure was lower than it should have been and I have already spoken to our maintenance engineer. I am very pleased you liked the appearance of the Hotel and felt that the Restaurant and staff were excellent. We hope to have the pleasure of welcoming you back to Leigh Park again soon – Happy New Year. Kind regards, General Manager

"Nice Little Break"

5
10/12/2015

Just returned from a two-night B & B break at the Leigh Park, basically to visit Bath. The hotel is in a quiet spot about a 20 minute walk outside Bradford-On-Avon. (There is a local bus, the 265, which helps coming back up the hill!). Everything went well, receptionists and bar staff friendly, plenty of parking space. Food wise we didn't want to lash out on full restaurant meals in the evenings, so we ordered from the Bar Snacks menu, which was a pleasant surprise, excellent helpings! Full breakfasts were fine. Our room was in the Coach House annexe, very spacious, warm and comfortable, quiet at night. We found BOA a very attractive little town - illuminations excellent! One tip - don't try and drive in and out of Bath, especially during rush hour! We did this on the first day, and it was disastrous. We found the local train the best option, and the bus takes about 35 minutes for the same journey. We booked through bookings.com, which was very user-friendly, no problems at all. As you can imagine, the central Bath hotels are very expensive, and well booked at the moment. OK, it's a minor inconvenience going backwards and forwards from BOA, but we enjoyed a pleasant stroll along the river there, and there are some interesting old buildings and a Saxon church. No shortage of lunch stops - we used the Teapot, which was fine. Whilst in Bath we took the City Sightseeing Bus Tour, which was excellent. Good value if you take both routes 24 hours apart. All in all, highly recommended, and we would definitely return to Leigh Park. We took the Best Western loyalty card, which could prove useful in the future.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Watford99 Very many thanks for your recent review. I am delighted you enjoyed your stay with us and look forward to welcoming you to Leigh Park again in the future. You obviously took advantage of exploring Bradford on Avon itself, and the City of Bath – yes it can be difficult negotiating the busy centre particularly at this time of year – but as you say the train in 12 mins is always a good option. All good wishes for Christmas and the New Year. Kind regards, General Manager

"Like the curate's egg, good in parts."

3
09/12/2015

Leigh Park Hotel is a fine sandstone building in it's own grounds, commanding good views over the vale of Avon. Set back from the road there is little traffic noise and car parking is conveniently close. The staff at reception, bar and restaurant were friendly, polite and immaculately turned out. Service was attentive without being intrusive. The bar and public areas were intimate but not extensive. They were just fine for our stay, but I wondered if they might be crowded out if the hotel was busy. Our room, number 33, was palatial, with a large ante-room as well as an en-suite bathroom. It had lovely views and was spotlessly clean.The bed was enormous and very comfortable. The shower was hot and the towels were soft. The room was clearly equipped to a Best Western price point, perfectly adequate. In my judgment the accessories were certainly better than the well known budget chains, but not quite as classy as, say, a Holiday Inn. We were disappointed with our evening meal. Service was excellent, and prompt. However the rib-eye steak was very ordinary: not a very good piece of meat. The grilled liver was OK but not inspiring. I think the restaurant manager needs to have a word with his butcher. The pre-prepared sweets again were OK but unmemorable. The meal was not cheap, so we were rather disappointed. We decided not to breakfast in the hotel as a result. On the other hand the hotel is closely associated with a vineyard on the same estate. The wine list was interesting and we wished our stay had been longer so we could have explored it further. Overall, yes I would stay there again, the staff were excellent, and the building was fine, but I probably would be careful about my dining arrangements

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Crowdercref, Thank you for your recent review and I appreciate your kind comments. I sincerely apologise if the ribeye steak was not quite to your satisfaction – I am pleased to say that generally our local organic meat supplier does provide us with top quality produce, but this comment will certainly be fed back to him. All our rooms are individually designed by a local interior designer to create a modern feel without losing the Georgian heritage of this beautiful building. We look forward to welcoming you back to Leigh Park again in the not too distant future. Kind regards, General Manager

"Nice hotel but rooms need updating"

3
06/12/2015

The hotel itself is a lovely building, the receptionist was friendly and helpful but we were disappointed with the room. It was a small double and had basic amenities but was too warm even for December. The shower had very little pressure and the bathroom smelled of mould, which was evident on the ceiling and up the walls by the window. The worst thing however was the most uncomfortable mattress I have ever slept on in which we could feel every spring. It was mentioned to the receptionist so hopefully the management will listen.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear SJH213 Thank you for your recent review and I am pleased to hear you found the Receptionist friendly and helpful. I am sorry that you found the room too warm. We have the heating on a timed programme which seems to give the level of comfort suitable for most of our guests, and if anyone requires less heat the window can be opened or more heat the supplementary heaters in the rooms are available. I am so sorry you found the mattress uncomfortable. I can confirm that this has now been replaced. We use a local company for the replacement of all our mattresses and always purchase the very best quality. I do hope we will have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards General Manager

"Bath Stone Country"

4
28/11/2015

A very nice hotel on the edge of Bradford on Avon. Excellent rooms over looking the large gardens surrounding this excellent Best Western hotel. Only really bad point was not enough water pressure for the shower otherwise very good.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear APT1963 Thank you for your recent review. I am delighted to read that you were impressed with your room, with the picturesque views across the Wiltshire Downs and that you found the Hotel to your liking. I can only assume that perhaps you were using the shower at the same time as lots of other rooms which then reduced the pressure but this has been acknowledged and is being looked into. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards. General Manager

"Our wedding"

5
23/11/2015

We had our wedding at Leigh Park Hotel 3 weeks ago and it was perfect from beginning to end. We had a large number of guests in the day and evening and the food and organisation was wonderful and professional. It all went so smoothly and couldn't ask for anything more. Hotel staff and our wedding planner Rebecca were all lovely and helpful. Would recommend to anyone for a wedding venue. MR & MRS BUTLER

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Shelley B Thank you so much for your very complimentary review. We are all delighted you had such a wonderful time and it was an absolute pleasure hosting this very special day for you both and all your family and friends. We look forward to welcoming you back to Leigh Park again very soon – at least for your first anniversary, if not before. Kind regards, General Manager

"Great location for a black tie event"

5
20/11/2015

Our family of 6 enjoyed a black tie event in the function room at Leigh Park Hotel. We had a warm welcome from the staff and everything was well set out including the reception room, the bar area, dance floor and the dining room. Service at dinner time was swift and the food tasty and well presented. I can recommend the hotel for an event, be it a black tie, party or wedding.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear SarahpWiltshire Thank you for your review. I am delighted you enjoyed the recent Black Tie dinner with all your family. It is also good to hear your compliments in relation to the service, meal and overall set up of the Vendange Suite. Thank you for taking the time to post this positive review. Kind regards General Manager

"Flat pillows and instant coffee in morning cafetiere"

1
19/11/2015

Using ye ol British business model "doors are open with limited competition" this seems to work for many UK businesses. You pay to stay, just don't expect a smile..... Best western is always Clean comfortable but it angers me when customer service personnel chat amongst themselves and never ask if your stay was pleasant. So I brought up the instant sweet coffee in a french cafetiere..... The woman at the check out shrugged her shoulders and said, "it comes out of a machine, I don't know what coffee they use.... It's coffee isn't it and it wakes you up". If you need a place to stay it's in a nice location but don't hold your breath for a pinch of customer service. As far as the flat pillows, I was in no mood to take this person on head to head first thing in the morning. I Wouldn't stop here again out of principle.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Rik Thank you for your recent review. I have discussed your comments with my Reception team and they do remember the conversation before your departure. I am sorry if the coffee was not to your liking but it is a ‘bean to cup' (or cafetiere in your case) machine that we operate for our guests from the kitchen, and we have not had any negative comments before. However, we will check the machine to ensure it is working efficiently. We get a lot of very positive feedback in relation to our customer service and the helpful and friendliness of our staff, as you will see from various other reviews. In relation to pillows, these are replaced on a regular basis and I am sorry if they did not meet your expectation. I do hope we will have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards General Manager

"Great value"

4
16/11/2015

I am all about what you get for your money. I don't mind expensive if I get a "wow", and I don't mind mediocre if the price is right. So the reason I gave this place a 4/5 rating is not because it's a four-star hotel, but rather because for 104 pounds a night including breakfast and free wifi everywhere, I don't think you're going to do much better. The grounds and building are truly lovely, but things start to go downhill a bit once you start looking closely at the interior furnishings. Our room was run down: the door rattled, the carpet was stained, and the bedding and curtains were actually embarrassingly shabby. However, the breakfast was good, the staff were friendly, and we enjoyed a few nightcaps in the charming bar with the charming bartenders. With some refreshment, updating, and interior TLC, this could be a fabulous place to stay. As it is, we felt like we paid the right price for,what we got.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear crazeefrog Many thanks for your recent review. I appreciate your comments and am pleased you felt you received good value for money at Leigh Park. We are constantly upgrading and refurbishing our rooms but I am afraid I could not identify the room you stayed in. All our linen for the beds is supplied by a local laundry company who also supply to all the four and five star hotels in the area and beyond, so it is of the highest quality. I am also pleased you enjoyed your breakfast. We hope to have the pleasure of welcoming you to Leigh Park again in the future if you return to the UK . Kind regards General Manager

"Just spent a fantastic weekend at Leigh Park Hotel at a wedding would highly recommend A***********"

5
16/11/2015

My family and I have enjoyed the hotels hospitality this weekend at our neices wedding so we had 2 nights and 3 rooms we took our 93 year old mother with us and the staff couldnt have been more helpful nothing seemed too much trouble for them . we had a first class evening meal onthe friday night in the resturant with some eating off the bar menu and some on the full one and the standard of food was excellent without exception. they could even do small portions of any of the dishes if thats what you needed. We all went to the church for the wedding on the saturday and then came back to the wedding meal which was soooooo well organised and seamless. the room was laid out beautifully and in opened out in the evening to a separate bar area and dance floor , much food and family ,friends , wine , speeches and fireworks and the evening and staff were fantastic . a special mention must go to LISA who was an exceptional host nothing was too much trouble and she helped the smooth running of the wedding and guests . Our rooms at the hotel were lovely and comfortable with an excellent showeroom onsuite and plenty of hot water . the bed were so comfortatable I cant really remember going off to sleep as we all slept so well ..And the breakfast was plentiful and tasty with a great hot and cold selection. Very satisfied customers . we all would highly recommend this friendly relaxing hotel to everyone. Thankyou all for making our short break soooooo memorable A*******

"Great location for exploring the surrounding area"

4
09/11/2015

Lovely warm welcome from reception on arrival, all staff very professional and polite. We had rooms in the Coach House which is a lovely conversion from the original building. It has a very noisy staircase - but I suspect that will have been fixed by now. Rooms comfortable with good wifi and a decent TV. there is a kettle to make a hot drink and plenty of storage space. Breakfast was great - self service for full cooked or other things on demand. I didn't realise this was an option until one of my friends came back with fried eggs and said he'd seen other things cooked to order - so one to note if you visit. We had drinks in the bar which was very nice and reasonably priced. Snack menu looks like it has something on there for everybody - the evening meal menu was also reasonable - though we didn't eat in the evenings. On the whole - nice place with beautiful grounds and a nice quiet location. Easy walk down in to the town - or a £6 taxi fair to the railway station. We'd visit again so it comes recommended from us.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear andcro Thank you very much for your much appreciated complimentary review. I am delighted you enjoyed your stay at Leigh Park and found everything to your satisfaction.I have ensured your comments are available for everyone to read. We all look forward to welcoming you to Leigh Park again very soon Kind regards General Manager

"I liked just the location..."

2
08/11/2015

Good service, and quiet place ......... But no pressure in the bath to take a shower (first floor), and I couldn't seal the bathtub, the stopper was broken. The restaurant was expensive. I liked just the location.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear AmmyBC Thank you for your recent review . I am sorry to learn that the water pressure was low and the plug was broken. It may well have been that everyone was trying to shower at the same time which would then reduce the pressure and I have replaced the plug in the bath – sincere apologies. I am pleased you liked the rural location of the Hotel with the wonderful picturesque views across the Wiltshire Downs. I do hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards General Manager __________________________________________________________________________

"Great Hotel for exploring Bath and Longleat"

4
04/11/2015

Visited 30th October for a weekend break to Bath and Longleat. The hotel is a mixture of old and new ( the coach house) and the old theme runs throughout the main hotel. There is a quirky mens toilet on the spiral staircase with a concave entrance door - i said the olde - the bar is small, cosy and serves a variety of drinks. The menu in the restaurant is limited but the food offered is well cooked and presented - the house red wine compliments the meat dishes beautifully. Be sure to ask at breakfast if you wish to have fried eggs as they are not routinely on the hot counter, the mix of hot and cold served breakfast items are good. The staff are pleasant, accommodating and understanding if you have any issues - there are also new staff members learning their roles ( restaurant ) and they are attentive, be patient with them, we all have to learn. The rooms are clean, tidy and well appointed. The hotel is easily, about 15mins, within reach of Bath and Longleat and offer good value for money - Would i return? Yes definately.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Darren b Thank you for your recent review. I appreciate all your valued comments and delighted to hear that you would like to return to Leigh Park again in the future.I also thank you your understanding with our new members of staff as they learn the procedures and customer service levels we offer to all our guests. Thank you again and look forward to seeing you very soon. Kind regards General Manager

"Hotel location and room satisfaction"

4
31/10/2015

During a review of the hotel and room I found it to be very clean, efficient and comfortable and my only comment was the water pressure in the bath was weak. The staff were polite and helpful and I would stay there again

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Ronaldmr Thank you for your most favourable review and I am delighted you found the Hotel met your expectations in all departments. However, I apologise for the weak water pressure which could have been due to a particularly busy time but we will nevertheless be investigating this further. I hope to have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"Wedding, not ours thankfully."

2
30/10/2015

Hotel on first arrival is very nice. Food was ok and certain staff were very good at there job, but some didn't have a clue how to serve a drink at the bar. The room we stayed in (No: 39) was clean but smelled of paint to the point that we had to sleep with all the windows open. When we ran the tap in the bathroom it smelled of rotten eggs. The security chain on the door wasn't connected to the door frame, when I took the chain to reception the answer was " I will make a note of this" as I lay in bed writing this the constant humming from something is ensuring I won't get the nights sleep I was expecting. Not sure how good we will feel for the wedding tomorrow morning. In all quite a poor hotel, I understand it is old, but not good for the price. One good thing is the free wi-fi. This morning I complained about the noise and asked for a new room and was told the manager would contact me regarding this matter. 14 hrs later and no one has attempted any sort of contact. I will again complain to reception on check out tomorrow morning as the constant humming is still happening. After further investigation I think I have found the source! The water pumps are sitting in a cupboard directly on the floor. I think these should be on a rubber matting or anti vibration mounts. (I may be wrong) In all a very poor hotel and customer service is very poor. Will not stay again and puts me off using Best Western brand.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear John H Thank you for your review and naturally I am disappointed you didn't enjoy your stay with us. Room 39 is a delightful double aspect room with magnificent views. We are constantly maintaining and refurbishing rooms and I can only apologise if you could smell paint from an adjacent room where work had recently been undertaken. I have fully investigated the water and there is no evidence or suggestion of any toxic smell and as a company we have regular water/legionella checks to ensure the purity of our water. In respect of the ‘humming' noise, on investigation we found a shower pump had in fact come lose and was immediately repaired, we thank you for bringing this to our attention, and apologise for the inconvenience caused. I am sorry for not contacting you direct, however my receptionist was not aware this was suggested and I have not had a message from any of my staff. I understand that we have had many most favourable comments back from the Bride and Groom and guests at the wedding and hope you also enjoyed the day. Kind regards. General Manager

"Wedding Anniversary trip"

4
30/10/2015

Very comfortable stay, also booked dinner, good choice of courses. Lovely area plenty to see, loved Lacock very old village. Staff friendly and helpful, Walkable to Village of Bradford on Avon and Close to Bath

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Cathyd4 Thank you for your recent review. I am delighted to hear you enjoyed your stay with us and also enjoyed dinner in the Vine Restaurant. I am also pleased you found the Hotel well placed for various tourist attractions. We look forward to welcoming you to Leigh Park again in the future. Kind regards, General Manager

"Great Place to base a visit to Bath from"

5
29/10/2015

A welcoming, relatively small hotel with beautiful grounds and we had an excellent large room. Used as base to visit Bath but spent two evenings in Bradford upon Avon village with its so many great eating and drinking places. A really pretty place but a short drive from Hotel.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Don M Thank you for your recent review and I am delighted to hear you enjoyed your stay at Leigh Park and also took advantage of visiting the Saxon town of Bradford on Avon itself. We hope to have the pleasure of welcoming you back to Leigh Park again in the future. Kind regards, General Manager

"No Customer Service ... do not accept room 43!"

1
28/10/2015

Wow! In all the hotels I have ever stayed in I have never had staff of a hotel treat a situation where one of their guests with less interest, help or sympathy. I'm currently in room 43 and the bolier for the whole hotel is right behind the headboard. It is ridiculously noisy and having got in to bed the bolier has come on and drowned out my TV. I called Reception, having mentioned it earlier, to be told "there is nothing I can do and it will be on to 11pm but it will go off then and be back on at 6am". The solution to this situation then I was basically given was to stay awake till then and awake at 6am! No real apology, no "I'm sorry, we would try and move you but the hotel is full", nothing. I would not stay here ever again.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Richard N. Thank you for your recent review and for bringing to my attention the problem with the boiler. Following a full inspection it appears that it was a faulty pump which has been rectified. I am very sorry you were disturbed during your stay and that unfortunately we were unable to move you to an alternative room due to the Hotel being full. My sincere apologies once again, and I do hope you will return again in the future. Kind regards. General Manager

"Anniversary meal"

5
26/10/2015

Last minute booking, great service, super menu, lovely presentation, spotless white table cloths, friendly and professional, regularly returning . We've been for family events and works meals in dedicated room, always reliable for a special treat

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Sekliw j Thank you for your very complimentary review. I am delighted you enjoyed your anniversary dinner and found everything to your liking. It is a privilege to see familiar faces in the Hotel and we look forward to welcoming you to Leigh Park again soon. Kind regards General Manager

"Fabulous Facade...then the rest of it"

2
22/10/2015

I regularly use hotels for business and stay in a variety from budget to executive standard. I arrived at Leigh Park a good few weeks ago and thought the Façade was lovely - a great first impression, however this impression didn't last. Yes, the staff were friendly, however this was at their convenience when they were not pre occupied having their personal conversations not relating to work. I checked into a room which once upon a time would have been lovely - sadly the room just looked tired, run down and was a bit tatty. The level of cleanliness in the bathroom was also not great. Yes I did voice this opinion to staff. Evening meal was alright in term of taste, however as many others have said, the temperature was far too low and did spoil the meal. This has been mentioned a few times by others whom have posted reviews and the manager has stated on each occasion that meals are freshly cooked to order - so does this mean the food sits around for a while before arriving at the table? Because it certainly did not have a freshly cooked temperature. I also voiced this opinion. In the evening, like many I am partial to a small tipple. The service at this point reminded me of the film 'Carry on Abroad'. There appeared to be one member of staff working the reception, the bar, the restaurant...I waited and waited to be served for a drink. (Yes I did ring the bell). When someone turned up, I did state I'd been waiting a long while. On a positive note, I had a good night sleep. (However you expect this and usually get that at any budget hotel also). Sadly, the breakfast disappointed again. Not hot as per evening meal. Again, this has been raised by various guests and despite the manager commenting on trip advisor that breakfast if cooked freshly depending on demand, the problem persists. Check out was easy and on departure, I raised my concern with regard to the not so hot breakfast. This hotel has huge potential. The outside areas are well kept and the building façade is spectacular. I do however feel that unless improvements are made, you may as well check into any other hotel. The manager appears to be very defensive with responses on trip advisor band often takes credit for the superb Georgian façade of the building. Rather than taking credit for the exterior build which has been there long before any of our time, I think it would be wise for the management to focus on the negative comments at the hotel and improve on not only the interior, but also the operation. The hotel could be amazing!! I hope it will be one day.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Jack E. Thank you for your constructive review your comments have been taken on board. I am naturally very proud of the Hotel and service we offer and we investigate all comments and use them constructively with my management team, as we are constantly trying to improve everything we have to offer in the Hotel. Your comments relating to the food served for dinner and at breakfast will be discussed and actioned as we normally get a lot of good comments. I am delighted to hear how impressed you were when you arrived at Leigh Park. We are justly proud of this delightful example of Georgian architecture and continually maintain and preserve this Grade II listed building ensuring all refurbishment work is carried out sympathetically to ensure we do not lose the charm and character of this bygone era. I am glad you had a good nights sleep which is pleasing to hear and something we do our best to ensure - starting off with the top of the range beds from our local supplier. If you would like to discuss this further do please give me a ring and if you would like to return we would be delighted to welcome you back. Kind regards General Manager

"Good service, food average"

3
19/10/2015

Dined in their restaurant with family on a rather busy night. Staff were lovely and helpful, although rather rushed off their feet. Food was average, not very exciting and some main courses only lukewarm. Can't comment on their rooms.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Wayhut221 Thank you for your recent review. I am pleased to read you found the staff helpful and worthy of praise. You dined with us on a busy night and experienced good service, but I am sorry if you felt the main course was not quite as piping hot as it should have been. Everything is cooked fresh to order so I am disappointed to hear this. I do hope we will have the pleasure of welcoming you back to Leigh Park again soon. Kind regards, General Manager

"OK visit"

3
12/10/2015

It was okay. The food was nice but the atsomphere was reuined as i felt uncomfratble as i could tell the staff felt it too. The manager ,or person in charge, seemed to be rude to our waiter and it made us feel awkward. They were doing a fine job, they may have been new but everyone starts somwhere and you could tell they were trying their best. Overall it was okay but i wouldn't go here again. However the food was well priced and tasty,

"BW Leigh Park Hotel"

4
08/10/2015

Pot luck with rooms - some good, some not so good. Restaurant and breakfast is fine, but Bar and Bar Menu could be better. Girls at reception very helpful, Service Staff good to above average. Good value for money overall.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Ashleigh G Thank you for your recent review. I am pleased to hear you found all staff to be helpful and the service of your meal was above average giving you good value for money. I would be interested to hear what you would have liked to see on the bar snack menu as with a choice of over 20 items, with variations within those choices together with desserts and a variety of hot drinks, we feel, together with the Restaurant menu, there is a good variety of dishes available to our guests. All our 38 bedrooms are individually designed and furnished to a high standard – we offer a choice of standard and executive rooms – so rooms do vary as with all Hotels. I do hope we will have the pleasure of welcoming you to Leigh Park again soon. Kind regards, General Manager

"It's almost good........"

3
06/10/2015

First impressions looked very promising - elegant Georgian façade nicely kept grounds, straightforward check in.........yet there was something missing. We were in a modern annexe called the Vendange on the first floor overlooking a car park. The room and shower room seemed clean and adequate for our stay of three nights, but as our stay progressed little things started to niggle. Of the 2 chairs in our room, one was so small it would have been better suited to a child (I am not a large person, but got cramped in it); several hangers were missing in the wardrobe cupboard, but the rings were there; and in the shower room the only space for toiletries was above the toilet with no space to even put a toothbrush by the basin which was several feet away(a small glass shelf would solve this). We had dinner on one night and the breakfasts were okay, but marred by what appeared to be cheap sliced bread for the toast. However, several staff generally gave the impression that they were only doing the job until something better turned up which was a shame as staff are the face of the hotel. In particular this was the case with reception staff - there did appear to be a lack of professionalism or maybe it was simply a lack of training - it was small things - as a guest I do not like being addressed as 'love' or 'darling' - on another occasion we handed in our key when going out for the evening to find it was still on the counter when we returned several hours later, which I consider to be a security issue even though the desk was staffed. The hotel does have a lot of potential - as I said in my title - it's almost good and is in an excellent location, being just outside of the town.,

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Vokon Thank you for your recent review and I am pleased to hear you were impressed with this beautiful Georgian building. I appreciate your comments and I assure you that all staff are given full training and we receive excellent comments in relation to their friendly, helpful and attentive service, as you will notice from other reviews. The room allocated to you has been available since August 2009 when a refurbishment programme gave us a further sixteen rooms and your suggestions in relation to the facility available in the bathroom will be considered. The breakfast operation is something we continually review and upgrade as we feel appropriate. The bread available for toast is a standard sliced bread option which has always been favourably received. I hope we will have the pleasure of welcoming you to Leigh Park again in the future. Kind regards General manager

"Lovely building but room for improvements"

3
05/10/2015

We stayed at the Leigh Park Hotel as part of a wider group that attended a local wedding (at another venue). The hotel is an attractive building, set in lovely grounds and with good size rooms - we stayed in the main house. Unfortunately, the hotel is let down by a number of factors: shower did not work, some of party were told there was no breakfast left despite arriving in time, staff appeared to lack management and tended to shrug shoulders rather than try and resolve issues. On their own, these issues were minor but they left you with the impression that the hotel didn't really value your custom. This is a shame as the hotel is a lovely building and could be a lovely place to spend a weekend with a little more thought and care.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear Miles N. Thank you for your recent review. I am pleased you were impressed with this beautiful Georgian building and the 5 acres of landscaped gardens. I am sorry you had a problem with the shower in your room and this has been addressed by our maintenance engineer. Breakfast was certainly available to all guests and if anyone arrives towards the end of the service period we will always cooked hot food fresh to order. We very much value your custom and as you will see from recent reviews, get excellent feedback in relation to our staff and their friendly, helpful and attentive service. I do hope we will have the pleasure of welcoming you back to Leigh Park again. Kind regards General Manager

"A real gem."

5
04/10/2015

Spent 3 glorious days at this beautifully located hotel. We stayed in the Coach House annexe - our room was quiet, clean, spacious, and furnished to a high standard. The staff were welcoming and friendly throughout. Special thanks to Lisa for looking after us so well, and also to Courtney for her warm welcome on the first day.

LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear PapageOff Thank you for your very positive and complimentary review. I am delighted to read that you had a most enjoyable stay with us and loved the Coach House room allocated to you. This building is very popular and was completely restored back in 2009 from a derelict building. I will also ensure that your kind comments to all the staff and especially Lisa and Courtney are passed on to them. We hope to have the pleasure of welcoming you back to Leigh Park again very soon. Kind regards General Manager

"Marvellous Spot for a Reunion"

5
02/10/2015

The British Friends of Vanuatu had their Autumn week-end from 25-27 September. We all met on the Friday and were able to have a nice supper sitting with any of our fellow travellers. On the Saturday we had a coach tour of the area, stopping for a coffee break at the Chew Valley Lake Cafe ending up in Bath. Everyone then wandered round Bath and returned to the coach at 4 p.m. to return to our Hotel. That evening we all ate together in a long table and continued our chatting until the early hours. after a full English Breakfast we all departed, or most did, visiting nearby National Trust properties.