Best Western Henbury Lodge Hotel offers both the business person and the leisure guest a country house hotel atmosphere within the city of Bristol with ample parking within the hotel grounds. This listed Georgian House (the original building dating from 1600) offers 22 comfortable bedrooms shared between the main house and the stable block. Our elegant dining room provides an agreeable and relaxing atmosphere to enjoy a range of dishes using a variety of fresh, carefully selected local, seasonal produce. Dinner may be taken in the Blaise restaurant, in front of the fire in our cozy bar, or on fine evenings on the terrace in the walled garden. Our rooms are equipped with large digital flat screen televisions, iPod docking radios and secure wired Internet connection. We can provide the very best for your business event or private celebration, including small seminars and training courses as well as wedding receptions and private dinners. Enjoy your stay.
After a short visit to this hotel I would highly reccomend it. The staff are friendly and helpful, nothing was too much trouble and I was really impressed by the hygiene systems they had in place and felt very 'safe' staying here. My room had everything i needed, was beautifully furnished and very comfortable bed. I ate for 2 nights in the dining room and the food was really good, and had room service for my breakfast which was very fresh and delicious! I look forward to coming back to stay when im next in Bristol!
Overall very good , great breakfasts , card to door wouldn't work , so rang the bell and wasnt greeted too well at the door considering we had been out for the day and it was late evening , not a good end to the day , when the guy snatches the door card from me in an annoyed manner , this was not our fault , but he failed to appoligise, shame as we had enjoyed it here , suppose theres always 1 !!
Excellent service, reduced menu for evening meal but all delicious. Wonderfully comfortable bed, amazing shower, superbly clean and the gardens were well kept and simply delightful especially for a drink before dinner!
My wife booked in by telephone at very short notice due to my long distance admittance to nearby Southmead hospital, and I stayed one night also when discharged. The management team were immediately very sympathetic and helpful, letting her book in early to room 19 in the courtyard annexe. All meals as requested were served to her in the room, and she felt comfortable and secure until I joined her for one night and got the same service from polite, friendly staff members. This was all done to the highest standards of social distancing and full use of PPE regards the current covid situation. The room in the converted old outbuilding was comfortable with a luxurious wet room shower - which my wife loved. Key card access was helpful. Food was of a good standard and served hot and plentiful. Can I thank the manager and staff for their understanding and excellent service during a difficult time for my wife and I.
Just returned from a 2 night stay at this hotel, lovely and peaceful, good size very clean room with a huge shower, big comfy bed, we stayed in room 4. The breakfast was really nice and we ate in the restaurant 1 night which was also really nice, there is a lovely little pub the Baise inn just behind the hotel, the food here is good old pub grub and a really friendly place for a drink. The carpark had ample room and although there is little to do on foot around the area, it is only a 3 mile car journey or the bus stop is just outside to go into Clifton village or the town centre. This hotel does exactly what you would expect and we would defiantly stay here again if visiting Bristol.
My wife and I stayed for 1 night in January on our way to Birmingham. Prior to booking I had contacted the hotel to ask if it would be possible to have a room on the ground floor. They couldn't have been more helpful and the room we were allocated was perfect for us. We had our evening meal in the restaurant and were well pleased with the choice from the table d'haute menu. The food was excellent and the staff were attentive and friendly. Breakfast was also good and cooked to order.
Visited mid week through work. Check in was quick and hassle free. Room (1) was spacious with a double bed and a single also. Bathroom was recently refurbished with an excellent shower with an electronic temperature dial. Bed was comfy. Evening meal was tasty with good service from the team. Breakfast was excellent - table service with eggs perfectly poached. I will be staying again when in the area.
My wife's family live in Bristol,we got married in August and her daughter paid for us to have the night here as part of our wedding gift,we were given a family room,what a fantastic size room,was absolutely spotless with plenty of the usual tea and coffee from around the world.bed was king size and very comfortable separate shower room to sink and toilet,would recommend to stay,not cheap though.
Stayed here for one night whilst away with work. Car park is great and free of charge, super friendly host/receptionist who opened the door for me on arrival, showed me to my room and offered to carry my bags. Very personalised service style which is great for those of us who normally venture to Premier/Ibis. Room was delightful, and spotlessly clean in every area. Heating on for arrival, tea and coffee facilities stocked, and bed is super comfortable. Cannot comment on the breakfast which is served from 7am as had to leave before then for work but I'm sure it's as brilliant as everything else. Will 100% request this hotel next time I'm in the area, and hopefully for a longer stay!
Visited some relatives in bristol but this hotel wasn't brilliant. Outside noise roundabout with bus stops for large buses,waited long enough only to get cold english breakfast and I had to pay about £10 because is not included and the dinner was even worse. Did not enjoy in this place and I will never come back again.
BestwesternHLH, Manager at Best Western Henbury Lodge Hotel, responded to this review
We do not have any record of this person's stay at the hotel. This is a fake and irrelevant review, perhaps by someone who was asked to leave because they were not good at their job.
Booked with Best Western as wanted a hotel close to Clifton. Arrived and were shown room 1 which was a family room ,good size but tired and the table lamps were very rickety .The bedding had seen better days not at all luxurious . We had decided to eat in the restaurant and found that it was more of a business /travelling workers and we felt a bit uncomfortable.The food was Ok and the service was also good .We had already decided not to stay for breakfast .we had a few problems with the room on the radiator side as we had to put them all on as it was a very cold night and even the bathroom radiator was not on !Quite a busy car park . We will not be returning which is a shame as the position is fine .
BestwesternHLH, Manager at Best Western Henbury Lodge Hotel, responded to this review
Thank you for your feedback, we do take our customers' feedback seriously and act on them when they are constructive and helpful. I am sorry that we did not meet your expectations on this occasion. Whilst we appreciate your comments, we would like to correct some of the points you made for the sake of others. For example, the bed in the room is a new king size bed bought less than a year ago - so it could not have seen it's days yet. The radiators in the room and bathroom work perfectly fine but guests do adjust them to their individual comfort- sorry that you have to turn them on when you checked in. You are right, most of our weekdays customers are business people and we welcome them and value their custom. The car park was busy because the hotel was busy but we often have car park spaces for everyone. We upgrade our rooms regularly and accept your comments on that. Thanks again for your comments and we would love to see you again.
Stayed in Room 9. Lovely room - warm and quiet. Only minor quibbles were that there was no shampoo or conditioner in the bathroom and no iron (at least that I could find). Breakfast was lovely and staff could not have been more helpful.
A really lovely hotel. Staff were brilliant, friendly & helpful. Food for evening meals was delicious. Location was perfect for me, quiet rooms so a good nights sleep. Would recommend & would stay again.
Lovely place, traditional hotel but with all facilities such as strong Wi-fi and modern bathroom, very attentive and professional staff, great restaurant with excellent food . Lovely room and a good but quiet location. Wouldn't hesitate to stay again. Definitely recommended.
found hotel is good postion to visit Bristol by bus and for easy access to Motorway.Also clean and had enjoyable Breakfast and Evening Meals .Staff polite and helpful However did find the car park a bit tight but manageable.
Nice Hotel with everything you want, relax good staff, quite location with very good breakfast and aldo we dine in was very good experience I had chicken parmiggiana that taste lovely and my husband rigattoni with amazing beef sauce. This is little Gem in Bristol.
great stay and great dinner. I have decided not to go out for a dinner because was raining and it worth all of it eating at this lovely restaurant with amazing food tasting very fresh. The room was warm and very clean quite as it should be.
I've stayed here on business for 2 weeks , very warm welcome from Tommie on reception who organised my booking , the restaurant food is very good & Becky who manages the restaurant does a fabulous job . Enjoyed seating in the wonderful garden having a gin & tonic from the bar in a proper gin bowl class , The owner is a nice chap ( not very good at making gins lol ) highly recommended this hotel .
Lovely welcome. Kitchen made us sandwiches even though it was technically closed. Rooms were lovely and very clean. Back to the bar after a family party. Lovely atmosphere. Breakfast the next morning was beautifully cooked using best quality ingredients
We had a lovely large clean room. Staff were very polite & friendly. Hotel was very quiet and in a nice area. However food was poor, sirloin steak was tough & served with chips a tomato & a mushroom no other veg for £17! I had the lamb which didn't taste much of lamb & was not pink at all- £17 as well. The bar doesn't open till 6pm either so my advice is stay here but eat & drink in one of the local pubs.
We arrived on a very wet Friday evening then to be told we were in the Annex buildings started us off on the wrong foot. We were then advised breakfast was 8am to 10am was no good as we were working and had to be in the office by 7.30. We were offered A continental (even though we had paid for a full). Room was small but nice and clean. Bathroom was newly refurbished to a high standard. Breakfast the next morning was a farce... cereal, juice...no pastrys as the chef did not start work till 7am, we really felt as though we were putting people out by being there as we had to ask for tea, coffee and toast! I wouldn't stay here again after our experience, but I would request that you advertise weekend breakfast times as not to disappoint others.
BestwesternHLH, Henbury Lodge Team at Best Western Henbury Lodge Hotel, responded to this review
Thank you for your comments, we do apologize about the weather but unfortunately this is out of our control. The annex building is just a 3 meter walk across from the main building so hopefully you did not get too wet. Our breakfast times are listed on our website and with other booking agents so you would have been able to see that information at the time of booking but we will always offer a continental prior to our normal opening hours if requested. as breakfast is included in the rate there is no difference in the cost of £9 for a full or continental breakfast. We are pleased you found the rooms nice and clean and bathrooms to a high standard, we have many returning guests that request the annex rooms for that reason. Thank you again for taking the time to post your comments.
Met with friends for Afternoon Tea and an overnight stay at Henbury Lodge Hotel. Really can't fault this lovely little hotel. Afternoon Tea in the beautiful gardens was delicious and the hotel itself is a lovely building. The staff are all really friendly and can't do enough for you. The room was comfortable and stylish with a fantastic modern en-suite shower room. The breakfast options were extensive and everything was delicious. I would thoroughly recommend this hotel as it is a great location in easy reach of many local attractions but away from the hubbub of Bristol itself.
Very enjoyable overnight stay, friendly and welcoming staff. Rooms clean and beautifully furnished to match with the Georgian building, including updated bathroom suites that still suit the surroundings. Delightful well kept garden for relaxing afternoon teas.
My partner and I booked this hotel at last minute as we planned to camp down the road for a Mini show but the weather took a turn for the worst! Great value for money considering the location. Close enough to Bristol but not too far out. Lovely, small hotel. A well maintained, lovely old lodge building. The gentleman who greeted us on arrival was extremely helpful, polite and professional. The room was on the 2nd floor (top floor) and no lift. Not a problem for us but may not be suitable for everyone. The room was large, very clean and had everything you'd need: tea & coffee facilities, iron/ironing board/hairdryer. The bathroom looks like it had been recently updated. Parking is available at no extra cost at the from of the lodge, this is enclosed within the grounds walls. We'd highly recommend this hotel and would definitely stay again if we were in the area. Thank you to all the staff at Henbury Lodge.
Had a very enjoyable stay at the Henbury Lodge Hotel in Bristol. Highly recommended. Great food, great service, lovely rooms. Looking forward to staying again. On the outskirts of the city, not far from Junction 17 of the M5. Easy to find, free parking and next to a handy bus route to the city centre. Take bus number 1 in and out.
This is the second time we've stayed here and it's perfect for us when visiting family. The only criticisms (and this is nit picking) is that the parking can be challenging with a bigger car and the rooms suffer from traffic noise. The decor is fresh and attractive, the shower is great, breakfast made to order and very good, the staff are helpful. Won't say more as I don't want it to become too popular!
Greeted by friendly and helpful staff at Reception. Lovely, well-appointed room with a great walk-in powerful shower in the en-suite bathroom. Breakfast was included - continental or choice of full English (you could choose the items you wanted included). Polite and helpful waitresses. Lovely location. Parking available and free WiFi in the room too. Will definitely recommend it to my friends and we'll be back!
Service was excellent I have stayed twice now and can't wait to go back again. The food and service in the restaurant is warm and welcoming the food is yummy. I have slept both in the hotel and the annex both were of a high quality.
Lovely old building dating back 300 years. Nice bar and cosy snug with period style furniture. Room was annexe but excellent and modern bathroom shower all you need bedroom quiet, dark and comfy. Breakfast excess were all the staff. Faultless stay very well managed.
I was born and still have my base in the beautiful English city of Bristol, 'built on seven hills like Rome,' as my mother used to say. Whether you come from UK or anywhere else on the globe, visit Bristol and love its kind people and extraordinary places. I have an 89 year old widower friend, once a globe-trotting chartered accountant, who suffered three powerful strokes when he was 70. They left him without speech for a year, and still people struggle to understand him, as he fights to find words. He is alone now, in a Surrey house near London, with a wonderful garden, which is his pride and joy. It is full of birds. 'They are my friends. They talk to me when I am alone.' These days I support and care for my friend five nights each week, at his house which he so much loves. He cannot bear to wake up alone. And other carers are there the other two nights. But last week, one of his carers needed a holiday, so he faced being alone when I was in Bristol. He became upset; and eventually we decided to stay, in separate rooms but as close to each other as possible, in a Bristol hotel, because my home in Bristol is just a Victorian studio flat. I have taken my friend to Bristol hotels twice before, but each time he became frightened and disappointed. The first, in Clifton, was too cold for him, and he lamented its lack of a garden where he could sit and speak with Bristol's birds. The second, part of a prestigious chain, was in central Bristol. It's a good hotel. But at that time he had bruniferous cataract in both eyes and the hotel had clearly been designed for romantic assignations, because it was dark. For him, the darkness became almost black and he could only negotiate the hotel's quirky corridors with a powerful LED torch. His bedroom there had the lowest bed I'd ever seen, which he kept tripping over. So this had to be 'third time lucky'; and I chose Best Western Henbury Lodge, because I have had good experiences in Best Western hotels before. Via the Trip Advisor website and Booking.com, I secured two double rooms, each for two nights, for £394. In booking, I requested that the rooms were adjacent. My friend does not have dementia but his strokes left him cognitively impaired and he can take a while to manage new situations. Henbury is a village - and now also a suburb - on the northern edge of Bristol, conveniently close to the M5 and M4 motorways, but with excellent, regular bus services into the heart of the city, day and night. Henbury Lodge is a Grade 2 Listed eighteenth century building with outhouses. Just across the road is the striking old Henbury Church and Henbury Village Hall. Very close are Blaise Woods. This is a great corner of Bristol to explore. I drove my friend to Henbury Lodge in his own car (he still drives). At reception, his legs stiff after the journey, he slumped into a capacious leather armchair. The receptionist sized up the situation and let me sign all the paperwork. When he led us to our rooms - in an outhouse - he very carefully adapted his pace to my friend's slow gait. The outhouse was perfect for us. It was very close to the hotel, on the ground floor, and just contained our two bedrooms. This meant I could help him as needed during the night, without disturbing other guests. He quickly adapted to his room and was delighted that there was a plug-in fan heater, as well as a central heating radiator. Breakfast at Henbury Lodge is incredible value - both continental and 'English Cooked.' We had 'English Cooked' each day, and the quality of bacon, sausage, and eggs was very high. Everything arrived to individual order and was hot. Portions were generous, to say the least. The range of cereals, seeds, and dried fruits was spectacular. The fruit salad was marvellous. Toast. Coffee, tea. Soya milk or semi-skimmed milk. Masses of fresh fruit in peak condition. Warm, caring, thoughtful waiting staff. Aesthetically, a fine dining room, with views out into the garden, where it is also possible to eat. The walled garden is itself a little marvel of Henbury Lodge. A very skilled gardener has planted and tends this space, full of colour, interesting shapes and spaces and waving grasses, with a small pond. My friend was in seventh heaven. I had found him a Bristol hotel where he could sit to converse with his avian companions. The hotel has a small but sumptuously furnished lounge, with a bar next door. We sat there one night, and his original thought of finding a local pub for the beer that helps him sleep quite went out of his mind, because he was so relaxed in the lounge. The bedrooms were spotlessly clean and cleverly designed. The beds were warm and comfortable. There was ample wardrobe and storage space. The information for guests was full, clear, and interesting. This was a hotel where everybody from senior management to junior staff took their guests' needs seriously, listened sensitively, and were warm and friendly I had the sense of a happy, well-managed, and cohesive staff team, but these people were not institutionalised 'have a good day' zombies. They were allowed to be themselves. I stay in many hotels, and my parents had connections with hotels and catering, so I guess I have quite a developed sense of what's going on in an establishment. This was a great place to be and I recommend it to you all.
We chose this hotel because of the location near to family. It is situated in Henbury (obviously) which is pretty in parts but not close to the city centre. Close by is the Blaise Castle estate, with it's fabulous Community Garden. We were given help with the cases as there is no lift, but the bedrooms /beds were clean and comfortable. We didn't eat in the restaurant so cannot comment on the food
We stayed here for a friends birthday , beautiful room and bathroom , lovely attentive staff and excellent food Highly recommend this lovely hotel it's not far Bristol centre and local to the M5 motorway Lots of lovely places to visit nearby the hotel
Chose this hotel as it was near to Southmead Hospital. Excellent location. Didnt use it but bus very close. Easy access for M5. Good food, very well cooked and presented . Staff very helpful and efficient. Highly recommended.
Just returned after staying at the hotel over Easter. The room, No2, is large with the Bathroom, Toilet and wardrobe are within a long, newly constructed rooms along one end of the Bedroom. The drawback with the Toilet and Bathroom is that they are narrow in their width. Ventilation in the Bathroom and the Toilet should have "Run-on" timers so the that continue to extract for at least 5 minutes in order to extract the stale air, currently the extract switches off when you switch off the lights in those rooms. The windows are single glazed sash type with air gaps along the bottom where the window does not fit properly. The room faces onto a busy road, you can hear the noise of the traffic within the bed. However, there are folding wooden shutters which when closed across the windows reduces the noise of the traffic. The plastered ceiling above the toilet/bathroom/wardrobe is blistering due to water damage from above. The main building of the hotel is accessible for any one in a wheel chair as the bedroom are on the first floor accessed via the staircase. The other negative points are: 1. There is only one bedside cabinet, 2. Cannot receive BBC1 + " TV channels, a fault on the system according to Reception. 3. Wall mounted mirror light required in the Toilet, the overhead recessed downlighters do not illuminate your face for shaving, face is in shadow, 4, The dining Room was closed Friday evening so we had to go out for a meal. 5. The spot light on the Dressing table should be replaced with same type of table lamp as use elsewhere in the room. 6. The only storage space for folded cloths in the wardrobe are narrow shelves, with such a large room, a chest of drawers would be acceptable. 7. The door into the Bedroom opens outward onto a landing, in the event of a evacuation from the other bedrooms, opening the bedroom door would impede the egress of people evacuating. I'm surprised that this has been permitted by Building Control when issuing the fire certificate. The good points can be summarised as follows: 1. Large bedroom 2. Large comfortable bed 3. Good breakfast 4 Outside free parking, be careful with the stone gate posts as you enter. 5. Liked the safe fitted in the wardrobe Would I stay again - YES
We booked the restaurant for a large party to celebrate our fathers 80th Birthday and everything was excellent. Great communication, helpful suggestions, great service and brilliant food. The team at the Henbury Lodge were so helpful in dealing with small details and nothing was too awkward. On the day, everyone made you feel so welcome and were very happy to assist with even small requests. The lunch was of the highest standard and proved to be great value for money and many thanks go to both the Chefs and the front of house team. A real team effort to deliver a special day. Thank you!
Brilliant staff, super helpful. Lovely food with great service. Very clean room with loads of useful things ie hairdryer, ironing board, fan plus tea and coffee making facilities with a good selection of teas. Highly recommend
Great little hotel I stayed here overnight for work. It was a Sunday and the restaurant is closed all they could offer was a chicken curry from the microwave or a veggie option from the microwave. That said I took a short walk to a local store. The other little downside for me was parking i was in a 7 metre vehicle so parking was tricky. The hotel is an old building with squint doors and walls so perfect in my books. The room big clean and all i required the bathroom ultra modern the staff i only saw one he was great to chat with and very helpful. Good location for easy access to m5
We stayed for one night at this hotel in February. We had a large room, very comfortable but the glass furniture proved difficult for my husband to negotiate as he is visually impaired. There were two steps to the room covered with the same patterned carpet as the bar area and with no hand rail. A pity, as in other respects the hotel was good, but we cannot recommend if the guests have visual problems or are unsteady.
very friendly and helpful staff.... especially when you leave your trousers behind! Couldn't have been friendlier or more helpful about posting them back, which I appreciate was a hassle and meant staff going out of their way.
The hotel itself was nice and comfortable.The beds were comfortable and large rooms with a lovely on suite shower room.Very clean plenty of bed linen.Could not shut the window so was very noisy as on a busy road.the guest in the next room was very noisy in and out all night and at 2 o'clock I had had enough so waited for him and politely told him I had driven 200 miles today and needed some sleep as was here for a funeral tomorrow morning after that it went very quiet thank god.I spoke to the reception in the morning and he had friends all and were all rather drunk.So why was they not chucked out or told to be quiet.The breakfast was good although cold.Not enough drinks in the room not enough for the morning if having 2 cups each in the evening.
I've stayed here a few times over the years. However, Feb 2019 was my first time in one of the Annex rooms. The main hotel rooms are lovely and spacious, and cost teh same price as the Annex. The Annex rooms are significantly smaller and VERY noisy. Each annex holds 4 rooms or so, some are upstairs. The walls are very thin, and you can hear everything, like toilets flushing and annoyingly of all, people leaving rooms and entering the Annex etc, which disturbed my sleep. The staff were very nice, especially the chap on reception and bar. Breakfast was also good, although its all cooked to order, and it woudl be better to pre-order what you want the night before to save hanging around. The room I had was also dusty, especially teh table lamp and the wheelie chair, under the desk. Feel a bot ripped off at £90 per night + £12.50 breakfast. As a Diamond member, I would have expected to have been put up in a nicer room to be honest. I had the option of a premier Inn for £80, and in hindsight wish I had picked that.
BestwesternHLH, Manager at Best Western Henbury Lodge Hotel, responded to this review
Thank you for your feedback we do appreciate your custom and are sorry we did not meet your expectations on this occasion. I can see from our history that previously when you stayed as a best western rewards member you were automatically upgraded to one of our superior rooms but unfortunately we cannot always guarantee a upgrade and on this occasion we only had our standard double rooms available. We do understand a premier inn may have been slightly cheaper but we are a different style of hotel and our prices are always competitive for Bristol and can vary depending on the day of the week you stay. If you did wish to book with us again please do select one of our superior rooms and if you choose to include breakfast in the rate it will work out a better deal. Thank you again for taking the time to make your feedback. Kindest Regards. Henbury Lodge Hotel Team.
the hotel was right by a junction so alot of traffic all hotel staff were very polite the room was very nice bit confusing as the bathroom was very modern and the bedroom was old fashioned the bed was comfortable but the pillows were very hard the restaurant was clean tidy the menu was posh food should have some basic food on there too for us common folk lol :-) both the evening meal and breakfast were lovely and very tasty so overall stay stay pleasant staff and comfortable room
NIce property but there are many areas of criticism.Dining Room was cold for evening mealBreakfast lacked many things that should be standard such as fresh cut fruit and yoghurt.Slow service and when offered toast was only given 1 slice cut into 2 and there was no honeyBathroom lighting was poor with difficulty seeing to shave
I stayed here for one night. The room looked lovely on first impressions, especially the bathroom. However..... The window let in a big draft which meant the radiator was on full and the room was still cold. The bathroom had a very strange smell. The walls are so thin you can hear everything in the next room. The complimentary coffee in the room is out of date. The restaurant is nice, however the chef needs to learn that the door is not sound proof. The way he shouted and swore at the waitress was awful! As i said in the title, not one i will return to!
Large comfortable room with all the trimmings and spacious en-suite. All that you would need was provided in the room.Staff very pleasant and helpful. Good system with the room ‘keys' enabling us to access the hotel at any time.
We had a very good experience, overall happy with all the service. Booked the room with points so we got the best value possible. Really loved the room, very spacious and nicely decorated. Breakfast and dinner served bit slow considering the restaurant is very small and was not busy at all. Big thanks to Tomi for making our stay more enjoyable!
I drive past the hotel frequently but the Henbury Lodge would not necessarily be the first place you would consider. It is off a main route into Bristol, although less than 5 mins from M5 J17. Very glad we made this choice, the Henbury Lodge is a small hotel with a lovely touch of character. We had just the one night, stopping over for a Christmas ‘Do', the hotel booked us a taxi, thank you. The rooms are large with all the facilities you need, with a bathroom which has been recently updated, modern but not too funky. After a lovely nights sleep we took the option of having breakfast which was very good with plenty of choice. This is where I must mention Natalie, who was delightful. It was a pleasure to receive such a level of service from such a young girl. Her manner, politeness and willingness to serve were truly evident, this girl will go far. Overall a very lovely stay.
Following my nieces wedding at Kings Weston House we had an overnight stay in the annexe part of the hotel here. Although quite a noisy, door banging disturbed sleep, the room itself was ok. From about 6am (on a Sunday) there is constant traffic noise, as if the hotel is situated on a roundabout. The breakfast experience however was one to remember. On arrival the receptionist told us to “go on through”. Where we were supposed to go, I'm not sure as every table was taken. Once this was pointed out to her, she dragged a table in from another room and set us up right next to the breakfast buffet. After ordering our cooked breakfast it took 30 mins for it to arrive, only for them to get the order wrong. When it was pointed out to them, the waitress shook her head at my daughter, suggesting it was her fault! As the pastries had all gone, I asked if there were any more, but sadly chef said no. The icing on the cake was looking for the hairdryer and finding the last occupants dirty boxer shorts and socks in the drawer!! Needless to say, won't be going back.
BestwesternHLH, Front Office Manager at Best Western Henbury Lodge Hotel, responded to this review
Thank you for taking the time to write your comments, We do apologise for the Breakfast situation and we have sent you a personal email with an offer that will hopefully make up for your experience. On this morning we had a wedding group staying and unfortunately they did all arrive for breakfast at the same time and took up most of our tables. Our cooked Breakfasts are made to order rather than a buffet as we find the quality is far superior but this can take a little longer to prepare at peak times. Our pastries are baked freshly each morning and we do try our best to bake enough according to how many guests we have for breakfast but on this occasion some guests that came earlier had taken a few more than expected and it would have taken about 40 minuets to prepare and bake some more. We do apologise for the left belongings in the room, As most of the wedding group arrived earlier than our check in time and wanted access to the rooms to prepare for the wedding so we did rush slightly and standards may have slipped on this occasion. We do apologise and hope that you have received our personal email to you. Kindest Regards, Henbury Lodge Team.
We stayed in the hotel for a family visit nearby and we were pleasantly surprised by the the quality of service provided. The staff were attentive and polite and we were very grateful for them! The room and bathroom were clean and of high standard. Overall a very pleasant stay and we highly recommend.
A hotel with a lot of character! Absolutely lovely stay, will be visiting with my husband again very soon. On the Sunday, all us customers arrived to eat breakfast at the same time which was controlled immensely well by the staff. There was a young gentleman named Theo on reception who was called upon to help out in the restaurant as well as do his reception work. I hope he is informed on this review as he is an excellent employee to have at any business. 5 gold stars all round.
A very comfortable stay. My husband and I cam for the weekend and thoroughly enjoyed ourselves. The bedroom was very comfortable and the staff very pleasant and attentive. Good food in the restaurant. We shall be back!
A hotel based in an old country house, the room was spacious and comfortable. This could have been a really lovely stay were it not for the service. Don't get me wrong the staff are very pleasant but.... I don't know whether it's the lack of training or experience that renders them about as efficient as Basil Fawlty. Breakfast service was a joke on both mornings, with staff shambling around, getting orders wrong, taking absolutely ages to produce very ordinary food. The first morning we preordered breakfast for 7 o'clock as we had to be out for work early. They couldn't even produce this on time with 12 hours notice! Visit, but make sure you allow a good hour for breakfast. And 3/4 of an hour to get served in the bar.
BestwesternHLH, Manager at Best Western Henbury Lodge Hotel, responded to this review
Dear Graeme Thank you for your comment, we take our customers' feedback seriously to help us in improving our service. About your comments on breakfast - We normally serve breakfast from 8am on the weekend, you requested 7am which we agreed to. Yes, you put in your order the night before for 7am, from our part we got everything ready to serve your breakfast at 7am, unfortunately the first 2 of your group arrived at about 7.15 and the rest arrived between 7.20 and 7.35.We could not serve the breakfast if you were not at the table. I accept we have a new member of staff on the Sunday breakfast and would have made some mistakes, they can only learn by doing and from their mistakes - For that we are very sorry. I am pleased you found the hotel lovely and we promise your experience next time will be better.
Waited a silly amount of time to be served with a pint, it's 10.15 and I have been waiting for 45 minutes ringing the phone and service bell. Total nonsense he then turns up and tells me there was not a problem being playing on FIFA 19
BestwesternHLH, Manager at Best Western Henbury Lodge Hotel, responded to this review
Dear Colin Thank you for your review, we do value customers feedback as a way of improving our service. Whilst I appreciate your comments about having to wait to be serve with a pint, however, I believe the 45minutes was an exaggeration. The hotel was full over the weekend and everyone had gone out to their functions, the receptionist only went to the check something outside the hotel when you came to the bar and was less than 10minutes. We do not have FIFA 19 on site, so not sure how that came into it. Nonetheless we are sorry your experience did not match your expectation.
A small, comfortable hotel very near Blaise Castle. Ample parking, individually furnished bedrooms, modern well equipped bathrooms. Efficient, friendly staff. Quiet. Breakfast and evening meals available, plus a small bar although we chose to eat and drink elsewhere as it is a small, quiet hotel and therefore not much atmosphere. Ideal if you want a secluded place.
Several irritations detracted from a generally pleasant stay. Check your bill. They seem to rely on collecting together any paper with your room number on and manually calculating the total. Sometimes this works in your favour, sometimes not.
When you approach the Hendbury Lodge Hotel it is very welcoming, with the look of a small manor of country house. Inside is befitting of the theme and has a charm uncommon in and around Bristol. Veey clean and welcoming, and with a nice restaurant/bar with the amenities one expects when away on business. I found that almost everything about the Henbury Lodge from rooms, parking, breakfast was of a good standard but unfortunately the hotel is badly let down from the noise travelling up from the kitchen area below. There is also noise from traffic outside but this cannot be helped - the worst for me was the 5:30am banging, crashing and voices rising up from those working below. I did bring this to the attention of the receptionist on checking out and I recommended that those guests staying above the kitchen should be issued with earplugs.
Booked as was next door to an event at Blaise Castle and for Cribbs visit following day. Lovely exterior. Very large twin room on first floor which has kept it's country house feel but with modern facilities. Reception staff excellent and cooked breakfast first class. Excellent value.
Stayed for one night, visiting the area. Good value, clean and comfortable. Good Breakfast. Modern bathroom which is a plus point. Found the bed and pillows a but too firm. Road noise a little intrusive and the windows rattled, very windy day. Need a better standard of coffee sachets. Tea was good. Would stay again as the price point was good. Staff were welcoming and helpful. Pretty good on the whole
really loved staying here had a beautiful bedroom with views of the garden, the service was amazing, I stayed in the garden all day and held my meetings there. the team made me tea and coffee all day and were so helpful - not to mention the breakfast was really good
Nice hotel on the outskirts of Bristol. Rooms in the new section very comfortable, clean and well furnished. Helpful and friendly staff. Car park a little small, but was never full during our stay. Bristol very accesible from the hotel.
Really lovely small hotel (12 rooms). The hotel has character and is well kept with immaculately clean rooms. The staff were very friendly and helpful. After deciding to eat in the restaurant late we still received fabulous service even though we were the only people there. The food was amazing too! We would definitely return. Thank you!
Not sure what to say about this hotel, not what I expected, strange smell in reception when we arrived. Allocated a room in the converted stables, small step as you enter the room , l didn't notice and nearly fell face down on to the bed, also small step into the bathroom, the room was extremely cold, had to put a cardigan on, mentioned it to the manager, bit of hand. No heating on this time of year, noise from traffic, would recommend anyone who stays there to avoid room 23. Continental breakfast, but you could order an English breakfast. Staff seemed pleasant enough though disinterested.
Stayed here as a couple and with friends the evening of a wedding nearby. Had fairly moderate expectations but credit where it's due, this is a really nice hotel. Comfy and clean room and excellent bathroom. Breakfast was very good and all the staff are a credit to the place. There is a very comfortable lounge area that we were able to use late into the evening. Staff very accommodating. If in the area again would be very happy to return.
Good hotel friendly staff clean and comfortable menu in the restaurant has minimal dishes but well produced there are some lodges with this hotel so they may be better for anyone that is disabled as there is no lift
Last stayed here a year ago and I found the hotel as good as ever. Had a room in the converted stables; this was stylish, immaculate and had an extremely comfy bed. And breakfast was as good as ever. Had dinner in the restaurant and enjoyed a very good steak. The only problem I've found with the restaurant is that if there are just several solo diners it is a bit liking eating in a chapel. This was alleviated by the arrival of a foursome who added a bit of background chatter to the room.
Retaining it's historic features, the common areas and garden to the West are well maintained; a pleasure to behold. Our bedroom and bathroom were spotless, and the bed very comfortable. Staying at the end of April, the central heating was off, but the thoughtfully provided space heater helped our 7-hour jet-lagged bodies warm up. The tastefully decorated dining room was our venue for a two course dinner. Delicate red leaves garnished our excellent starters, and the crispy skinned chicken and lamb mains were tasty and well presented. All the staff were pleasant, helpful and efficient. Parking is provided at the front of the hotel. A few miles from the Clifton suspension bridge and downtown Bristol, the location is ideal for exploring the area. I recommend the Henbury Lodge.
Attended a birthday there on a Saturday. Location was next to Blaise Castle. The Lodge was clean, had a wonderful garden and the staff were friendly and dealt with all questions and requests with extreme professionalism. Would highly recommend for any function. Will like to attend again for sure.
Second visit to this hotel. This feels like a small country house hotel (it is a period house) yet within easy reach of both the M5 and the City Centre. Both times we've found the rooms to an excellent standard. Both times, we've had good sized rooms furnished well with furniture in keeping with the period property but with lovely modern en-suite bathrooms. Staff are pleasant and friendly with breakfast served in a lovely room overlooking the garden
We were attending a family party in Bristol and chose to stay here overnight. We made a great choice. The room in the converted attic was large, modern and comfortable but it was up two flights of stairs which was OK for us but maybe not for others. So if this is important to you make it clear at the time of booking. Excellent breakfast and all the staff were very friendly and competent. Would certainly stay again.
We stayed for one night with friends with breakfast. Nice hotel with welcoming and friendly staff. Rooms very spacious with all the extras you'd want (hairdryer, ironing board, alarm, heater). Breakfast was good with choice of full English or smoked salmon and scrambled egg for cooked breakfast and cereals, fruit and juices. Car park and entrance to car park is a bit tight.
My wife and I stayed at this hotel for one night only, which was a Sunday. We intended to stay for two nights, but at the time of booking, we were told that the hotel was already fully booked for the Monday. The receptionist was very friendly and courteous. Our room was on the top floor which may have been a minor problem if we had large suitcases (there is no lift). Our room was huge, with a king size and single bed, it was spotlessly clean and nicely decorated. We ate at a local carvery which was only a five minute walk away. There is a bus stop immediately outside the hotel and a very regular service into Bristol centre (bus number 1) - this saved the hassle and expense of parking in the city centre. Breakfast was freshly cooked and tasty, served by a very friendly waitress. We were pleasantly surprised at the quality of this establishment and the standard of service received, far better than I expected from a three star property.
I chose this hotel for it's close location to my Parents house as I was attending my fathers funeral. The room was large and comfortable and all the amenities stated on the website were provided. The staff were very friendly and nothing was too much trouble. I originally didn't book breakfast, but on consideration decided to book breakfast for my partner and I as it was going to be a long day. I wish we hadn't bothered. Considering the price of £9.50 each it was terrible. I won't go into each individual item, but both my partner and I had to leave quite a bit as it was inedible. Bacon was rock hard and my partners poached egg was seriously undercooked. most of the items on the continental breakfast bar were empty and 3 times we had to ask for condiments, milk, yoghurt etc to be replenished. I didn't complain to the waitress at the time as she was so friendly and chatty. On check out I was asked if we enjoyed our stay but only after i had paid, it was then i brought up my complaint. I was told that if i had said something before i paid, my bill would have been reduced, so fair play to them.
Set in a village location yet only a few miles from Bristol, This country house hotel has its own carpet and has an air of a house from the Edwardian period and the room I had was palatial in size and full of character. I took the option of room service and was delighted with the country pate followed by a tasty tender steak. Breakfast was good and all in all a pleasant state, Its within walking distance of a couple of pubs and a country house and castle.
Overall a pleaseant stay and for the price, it was a goos service from all the staff, breakfast was freshly made to order and all the topup you asked for were avalible. The room was ok and comfortable for the time you need to spend in there with all the facilitys you need to use.
Very much enjoyed our stay, warm, charming, comfortable hotel with friendly, helpful staff. Sexy bathroom and a big comfortable room. The restaurant food is superb! Car park is a little tight (to get into off the road, and in terms of available spaces, but adequate). It's a little out of town, but there a great bus service right outside (Including Sundays).
We stayed here on a cold weekend in November. Firstly, given the age of the property and the grounds, car parking is at a premium. We found Saturday night was a struggle when the hotel was busy. However the Sunday night when quiet was much more manageable. The hotel has attempted lines to help get the best use of the car park but not all users stick to these! Quick and easy check in with genuinely warm and friendly welcome. We stayed, as requested, on the top floor (remember, no lift). Room 11 lovely corner room with a single and double bed. Overlooking the car park and road junction which is busy but the windows do a fairly good job of keeping sound out and the curtains are very good. Comfortable beds and all the amenities you'd expect including plug sockets near the bed! (A huge plus from us!) Smart TV connected to WiFi also we found later on when flicking through which is good for when you're settling down for the night. Bathroom is splendid. The shower is amazing with several different heads to choose from. Considering this is a 300+ year old property it is splendid that the rooms are as modern as they are and very clean throughout. Note also, buses very frequent towards Cribbs causeway or town. Only a 2-4 minute drive from cribbs and there is also a stone house pub and carvery about 2-3 minutes walk away. We didn't sample food in the hotel or breakfast.
A very nice small hotel. I had a good overnight stay on business. Lovely room, great evening meal and individually cooked breakfast. The restaurant is definitely a notch or two above the average hotel restaurant. My room was large with a very nice bathroom. This hotel is on the corner of a busy road junction but I didn't find the noise affected my stay. Would try again.
Nice rooms, free parking, free WIFI and very nice cooked breakfast. Rooms are clean and comfortable, nice bathroom facilities. A few miles outside Bristol and ideal for a quiet base when visiting Bristol. Would stay again.
BestwesternHLH, Manager at Best Western Henbury Lodge Hotel, responded to this review
Thank you for your kind feedback and we look forward to seeing you again.
A small hotel to the north of Bristol but next to the Blaise estate which made for some wonderful morning walks. Booking, checking-in, etc were all easy enough and the free car park and wi-fi were most welcome. Our room was pleasantly large, spotlessly clean and the bed very comfortable. We also found the hotel quiet despite being fairly full. The en-suite was ultra modern with an excellent digital shower and wonderful towels. There is a small buffet breakfast available or a cooked breakfast to order. The service was polite, friendly and overall excellent and the cooked breakfasts very nicely prepared using local suppliers. The hotel has a bar and offer dinner but we didn't experience either. Although an older style building the hotel has been well maintained, was clean throughout and very comfortable. A really good, above average 3* hotel providing reasonable value for money.
BestwesternHLH, Manager at Best Western Henbury Lodge Hotel, responded to this review
Thank you so much for your honest and kind feedback, above all we are delighted you had a pleasant experience with us. We continue to endeavour to ensure that all our guests have pleasant and enjoyable experience during their stay. We look forward to seeing you again. Manager
Booked online and got good discount for two double rooms with breakfast. clean and very comfortable with friendly staff. We both ate in the restaurant which was fine dining and not really suitable for two builders but was good value and very tasty just not much of it.
Reception lady & restaurant lady very polite friendly & professional -Bar area very small for hotel Bar food not available when we arrived at 5pm When we arrive back at night, the night porter was in the lounge- we asked if we could have a drink & he was not very helpful - couldn't make his mind up if he could or could not allow us to have a drink - but he refused eventually - we were not rude or persistent in asking but he did not give us a straight answer -
Stayed over one night at short notice whilst working away from home. Nice hotel if a bit poorly lit - its right on the mini-roundabout. Parking is quite tight if you are late in. Cant comment on the food as left before breakfast!
Quiet hotel, well run, polite and helpful staff. Parking facilities in the grounds in front of the hotel are tight. We were provided with a "queen sized" bed which proved to be an old-fashioned English "double" size and much too small (we're not overweight!) so had a mediocre night's sleep. Some visitors not familiar with the area may also need a GPS to locate the hotel; directions are not altogether easy.
A lovely country house hotel within a short drive of Bristol city centre. Very good value, staff very helpful. Free parking a bonus! We stayed in an annexe room so did not experience the road noise that other reviews have mentioned.
Great hotel with an excellent restaurant at sensible prices. The rooms were really large, clean and well decorated with a modern and stylish en-suite bathroom. Highly recommended if you want a hotel that is quiet and well appointed but not too far from the city centre.
Our room was at the front of the hotel, overlooking the carpark, but was quiet. Clean, comfortable, well-equipped. Service helpful. Be aware that no restaurant meals on Sunday night. Entrance to car park is very close to junction and we found it easier to drive in from the north.
This hotel has so much going for it but the rooms are tired and so was I after trying to sleep in one of the front-facing rooms. The food and service are excellent but if you are going to stay here make sure you avoid the all-night traffic noise by asking for one of the back bedrooms otherwise you'll end up with fractured sleep like I did. Don't be fooled by Google Street View; the road looks quiet but it is a very busy route carrying some heavy traffic. The rooms are reasonably equipped but my room needed a lot of TLC; the bath surround was cracked, the front of the bedside radio was cracked, and the blinds in the bathroom were grubby and tatty, (see photos) - and I had to stuff tissue in the window frame to stop it rattling from the heavy traffic passing by. So, the hotel could be excellent but it needs a lot of money spending on it, including double glazing.
Over twenty relatives and friends stayed at the hotel for my son's wedding at Kingsweston House, about five minutes away by car. The rooms and beds were very comfortable and the staff were extremely helpful and friendly especially Anna, Sarah and the lady serving breakfast. Sarah and the chef provided an interesting and very tasty meal which was very nicely presented for fourteen of us on the evening before the wedding. Continental Breakfast was a bit limited but the Traditional Cooked Breakfast was plentiful with locally sourced produce. The hotel and staff attitude completed a wonderful wedding weekend.
Stayed here for four nights while visiting Bristol. It is outside the city in a quiet area with some interesting historic sites near by. Our room was in an annex building. Comfortable and clean. Facilities to prepare tea or coffee available in the room. The deco of the room was nice. Great to have parking and wifi included.
BestwesternHLH, Front Office Manager at Best Western Henbury Lodge Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 0117 950 2615. Thank you again for taking the time to complete the survey. Yours sincerely, Henbury Lodge Hotel Owners and General Manager Best Western Henbury Lodge Hotel
Very good value for money. We were given a nice and well equipped room, located in the adjacent building (very quiet area). Breakfast was of very good quality overall (including the hot one which is made-to-order). Staff was very kind and helpful during check-in/out and breakfast time. There is a bus station opposite the hotel. But if you have a vehicle, Bristol is only 10mn away from this place.
Situated on a roundabout I thought another night of disturbed sleep, I was surprised at the quietness. The hotel is an old building that has kept its looks both externally and internally with all the mod cons, large garden to the rear As it's an old building lots of stairs, one thing to point out is the enter acne is very tight as you come of the roundabout As usual woul I take mother yes
Stayed here for 2 nights in august check in and out ok.. Parking is available but it is very tight I had to be away at 6 in the morning so had park by entrance I felt if I had parked further in I would of struggled get out in the morning. It is within walking distance of a few bars and restaurants and around a 5 minute drive to cribs causeway so only 5 mins off M5 I did not eat at the hotel so cannot comment on food drinks etc. The rooms are ok quite dated but that's the feel of the hotel rooms cleaned everyday tv quite small bathroom was very modern though I had room 8 which is up quite a few sets of steps
Stayed here last weekend while attending a wedding nearby. The hotel staff were very friendly and helpful and the grounds were very pretty. Room was comfortable but double bed could have been a bit bigger and longer. Breakfast was cooked fresh with friendly staff. Would stay here again.
It was very welcoming. Everywhere was clean and tidy. The room was comfortable and spacious, and the en suite had a walk-in shower which we asked for. The breakfast was quite good. Nice dining room. There is also a garden with tables & chairs and, as it was a lovely afternoon when we arrived, had tea there. Probably cheaper and quieter than most of the city centre hotels. It's on a bus route and a short drive to M5 and Cribbs Causeway shopping centre.
Ideal for the recent business trip. Reception staff was very friendly and helpful, even showed me to the room. Nice compact room, excellent shower, a comfortable bed. Floor boards creaked a bit, but it is a 300 year old converted lodge. Excellent cooked breakfast the following morning, everything cooked to order. Would definitely stay again if working in the area.
Nice staff, clean rooms that require modernising-especially the wood chip on the walls, superb showers, good food, well located, easy car parking and safe. We found the prices for the evening a tad pricey so ate out in Bristol although there is a nice chippy five minutes away.
Not a bad place parking easy out front . Rooms are accessible by lots of stairs so be warned. Room was large and bathroom very clean . Bed nice but a bit soft for me . Small bar and staff friendly. Local pubs near by and nice to walk to . In all not to bad at all .
I was looking for a hotel for 1 night (3 rooms) close to Bristol city centre and everything was very expensive and did not include free parking. I found this hotel which was a 20 min drive and with free parking at a reasonable price. The rooms were lovely with very clean bathrooms. The rooms are slightly dark but it was for only 1 night so served our purpose. The lodge itself is lovely and not far from the castle. The lady at reception was very friendly. I would stay again.
I stayed for one night on business. Positives: Very comfortable bed Clean room, well equipped Free fast wifi Quiet Friendly helpful staff Lovely old house, pleasant gardens Refurbished bathroom, great shower Room service fast, good value meal Could be better: My room was up three steep flights of stairs, no lift, so not suitable if you have limited mobility 30 minutes from the centre of bristol, I didn't realise it was so far out. Limited menu I would stay again, good value for money.
Booked last minute as visiting friends. 20 mins away by car and it was really quite. Check in nice and easy, staff we encountered were friendly. Rooms are modern and spacious. More like an apartment then a room. Comfy beds with memory foam mattress, proper shower with decent pressure. Even power sockets by the bed. Only downside was only 2 coffee sachets. But you can get more from reception. Overall a fantastic overnight stay and will defiantly stay there next time we are down in the area.
Arrived on Sunday when restaurant does not open ( central reservations didn't mention that!), but fortunately the bus stop right outside has excellent service into Bristol (about 30mins) so spent evening there.... actually a good plan. The hotel is a lovely old building, but 4 flights of stairs to our room... bit put out when found TV remote not working, ended up swapping with another room, but too old for up & down stairs all evening!.Staff all very friendly (especially Kay in dining room) and cooked to order breakfasts great, An earlier review mentions small tables in dining room, and extension lead wiring in bedroom, both very true but overall was pleasant stay.
This is a lovely hotel. It is quite homely and quaint. It has a beautiful garden and a pleasant, small restaurant. All the staff are super friendly and helpful. We had dinner in the restaurant three times: whilst there is limited choice on the menu, the food served is very good quality and did not disappoint. The cooked breakfast is tasty too, with impressive products. However, the poached eggs were overcooked, but the waitress noticed and returned them. The second lot were perfect. We stayed on two occasions recently. The first time we were in room twelve which is an attic conversion room. The sloping ceiling was a bit cumbersome for us as we are tall. The second time we stayed, we were on the same floor in a large family room (room 9) which did not have sloping ceilings. However, it was on the third floor and the steep staircase does make it difficult if you have a lot of luggage. If I were to return, I would request a room below number eight, thus being on the lower floors. It is quite an old building, with very creaky floors. However, the bathrooms have been refurbished and are great, with fantastic showers. The rooms where spotlessly clean on both occasions.
Seven of us had afternoon tea here, it was very good. Delicious sandwiches, cakes and tea! With an option of alcohol is required! We were seated in the small lounge so had the room to ourselves. The lady who served us was terrific, very friendly. She also showed me around the garden as she could see I was interested in taking photos of the beautiful old building.
Stayed 3 nights, a mixed experience, hotel very pleasant but is small and furniture and fittings strange in places, with emphasis on mirrors and quasi Asian feel. Dined saturday evening, small dining room, very limited menu and pricy, but very good food. Only one other couple dining, no atmosphere. Unfortunately the dining experience is spoilt by Tables with inadequate leg room. Excellent breakfast, best granola I have ever had, but one morning the delivery of yoghurt etc had not come so things missing. Bar has limited opening hours, but garden is lovely for a drink if weather good Location is well out of the centre, a £15 daytime taxi ride to Clifton arranged by reception a ripoff, but on a good bus route to the centre, pity the first mornings receptionist was unable to advise on this, but other mornings better advise. It is near a very large park, the Blaise Estate and its beautiful village houses. Bedroom very comfortable bed and with stunning bathroom, even if glass sink not ideal. Unfortunately basic decorating, uncomfortable chair, poor wardrobe space and wiring an issue. Particular concern that all wiring is based on trailing extension cables which were a trip hazard and overheated iPad charger. Possible risks raised with receptionist on leaving, and the reason I would not stay again, safety more important than a flashy bathroom
I am writing this as I have just gotten out of the shower and cheesy though it may seem, I was so impressed with the shower I simply had to share my views with the world! I was already happy with my stay - service is great, mattress comfortable, room absolutely lovely, 2 big windows and plenty of space. But after the shower I am certainly going to be staying in Best Westerns wherever I go if I can! Very affordable too!
My self and 4 other colleagues stayed in this hotel the rooms were lovely the staff were brilliant and the evening meal was good too... as for the breakfast...well it was terrible I had to send my bacon sandwich back because it was cold and was told me was doing a fresh one. This was not the case all he done was warm the plate!! As for the rest of the guys they had a full English and there bacon was cold,sausage barley cooked and the black pudding... one of the worst breakfasts we have had to date! Was also told that the owner was cooking! He should be ashamed to send that food out of the kitchen.. can't cook get a cook or you will loose customers!!!
BestwesternHLH, Owner at Best Western Henbury Lodge Hotel, responded to this review
Thank you for your feedback, we do value opinions of our guests greatly. I would like to start by apologising to you personally about your experience of breakfast at the hotel during your stay this week. I do accept the service you received did not meet your expectation and was way below our own standard. There is a context for this and the simple explanation was that our regular breakfast chef was taken ill in the night before and I was informed about 6am in the morning, an hour before breakfast time. The only option I had was to come in and do my best. I also live a fair distance from the hotel. Whist I had in the past cooked breakfast in a guest house I had before, I had not cooked or used any of the equipment at the hotel before, I was thrown into a deep end, and obviously the outcome was not perfect. As an experience business person, I learnt from the experience too. I wish the dissatisfaction was brought to my attention before you left for me to recompense you. We take the quality of our service very seriously, we are one of the best hotels in Bristol, and our other reviews are a testimony to that fact. I will write to you personally and would like to invite you back to the hotel for a free night stay, because we value your custom.
We stayed in this small hotel as a stop over on our way to Devon. We had room 3 in the main building and it was a large family room with lots of space. The hotel is situated next to Blaise Castle Estate with lots of open space and walks and just across the road is the 200 year old Village Hall and an even older village church. Cribbs Causeway is 5 minutes drive away. The highlight of our stay was the food. The restaurant looked fairly basic but the food was excellent and served by friendly staff.
What a stunning hotel: WHY? Because......there is incredible attention to the gastronomic balance of the meals ensuring fascinating and tasty food; attentive but not overpowering staff for whom every request was met with charm and resolution.
This hotel is small, but very well run. It is very clean and comfortable. The staff are exceptionally helpful and socially skilled. It is on a bus route with very frequent services to Westbury upon Trym etc, and very close to the lovely Blaise Castle Estate.
We only used the hotel as a base to sleep and it was a great location with good parking and our room was spacious, clean and comfortable. We were in the annex with a very modern bathroom and extremely comfy bed. Blaise castle is literally round the corner and the grounds are great for a morning run. We stayed three nights and have no complaints but what would make it even better? ...In my opinion the room we had was obviously geared towards an overnight business stay as there was only one chair in the bedroom ( although there was another tucked away at the back by a desk) and whilst there was lots of hanging space there were no drawers to unpack anything so it was a bit squashed with two of us trying to get clothes out of our bags in the morning. It was a really smart bathroom but I'd prefer a toilet roll holder instead of balancing it on the sink or the stack of loose rolls on the shelf. We would also have preferred a proper glass rather than a plastic disposable cup but these are little things and we'd definitely stay again if in the area.
The hotel is as pleasant as ever; the rooms are excellent and the three I have had all had a very modern bathroom which is all too frequently not the case with a lot of older smaller hotels. Dinner was good but the menu is a bit limited; I would imagine regular visitors would soon know it by heart. For a change of scene there is a good pub 5 mins away up the hill beside the hotel. Apparently the hotel has changed hands recently but the only change that I noticed was the addition of a grandfather clock!
Room 2 is spacious and beautiful, with a seating area and window seats overlooking the garden. The shower is hot & powerful, always appreciated! We ate in the restaurant, which was delicious with generous servings. Breakfast was plentiful, homemade and locally sourced. Staff were all very friendly and helpful, especially the lady serving us in the restaurant & at breakfast (Sarah?). Would stay again without hesitation!
I have stayed at the Henbury Lodge a few times now and all the rooms i have been given were well proportioned and tastefully decorated. I have to say the bathrooms in every room i have stayed in have been immaculate and modern. The restaurant food is fantastic, the menu is rather small but as the food would appear to be freshly made then this is understandable. The scrambled egg for breakfast has never let me down. Parking can be a touch tight but i have always managed to squeeze in. I stay here on business so can't comment on its location in reference to the city however for access to Cribs causeway and Aztec west etc it is well within easy reach.
Booked this hotel for an overnight stay in Bristol when staying for a friends 30th birthday. This hotel is in a remote location but is beautifully quiet and wonderfully presented. The staff were delightful and so helpful in making my stay as comfortable as possible. We opted for the stay including breakfast which was wonderful as you received a cooked breakfast as well as had the option to help yourself to the continental foods such as cereals, croissants, fruit and juices. The room itself was very generous and a good size for a twin double. The only thing I did notice was that it only had one double bed and one single bed which I guess is fine if it is one adult one child but I did want the luxury of having a big bed to myself. The room had lovely tea making facilities which was perfect after a night out. The shower was amazing and bathroom was gorgeous. Would love to stay here again!
Our room was very nice and spacious. The bed was comfortable and the bathroom worked well. Service at dinner was good and we enjoyed the food. Service at breakfast was chaotic and more staff were needed to ensure orders were delivered correctly in a more timely manner. A wider range of fruit would have been appreciated - some berries for example - and some descent Greek yogurt (a the menu said) rather than the thin acidic offering which was provided.
Efficient, polite staff, clean/cosy room, excellent shower, good internet, comfy bed and nice breakfast at a good room rate convenient for north Bristol. Small bar with no draught beers and restaurant untested, generally very good characterful hotel, car parking is tight outside, free but tricky in courtyard.
Very pleasant staff. Room was large and well equipped as were the common parts. Unfortunate that the restaurant was not open on a Saturday although there were bar snacks, however there were a couple of pubs in short walking distance Would definitely stay again
Lovely hotel in a great neighborhood which was perfect for my business stay. My room was lovely, comfy bed and staff very friendly and helpful. My colleague and I ate in the restaurant for dinner and thoroughly enjoyed the meal. Breakfast also very good.
Located on the outskirts of Bristol, but with a superb public bus service stopping outside the hotel. Car not needed! All the staff we met were extremely friendly and helpful. Nice room that was clean and comfortable with a modern bathroom and all we needed for our 4 night stay. We never ate in the hotel but that was due to having a busy schedule. Would stay there again without hesitation.
We spent 10 days at the end of Septembe at Henbury Lodgr and we were allocated a large room I think it was number 3, it overlooked the car park and garden and was excellent for our stay, there were 2 large comfortable chairs which after a morning seeing the sights, at 80+ we were ready for a hour or two relaxation. The bus service with a bus stop outside the hotel was excellent for going into Bristol also to a terminus that was part of a massive shopping complex if you are so inclined. The cooked to order breakfasts were excellent and served by pleasant staff, the dinner menu was not to our taste, this was not because of quality but we find that our appetites could not do justice to the dishes on offer, we found a pub up the road which served good beer and served food which suited our appetites and taste also a Toby Carvery which just about passed muster but was in need of refurbishment, For something a little different the "White Horse" at Westbury on Trym distills it's own gin serves a good selection of beer straight from the barrell and has a good menu.
Nicely decorated rooms and friendly helpful staff. Excellent breakfasts too. Just outside of Bristol and easy to get into the city centre while staying in a hotel with a country manor atmosphere. Local buses on the doorstep for Cripps Causeway and the excellent shopping there. Highly recommended.
Parking for about 10-12 cars also get a few vans in for us workers lol, exception is on your right as you walk in and after a short form your shown to your room by the delightful staff member! I was outside in a single/double room 22 and it was well nice as pics will show! Radiator works lol lovely and warm room with loads of sockets (for a nice change) decent sized room with a great and stylish bathroom! Nice big tv on the wall with ALL the channels! Bed was as comfy as. Breakfast starts at 7 and is very nice! But tbh I only had porridge orange juice(real orange juice) and toast! I would seriously recommend this hotel if your in the area! Nothing really within a few minutes walk so you may need to take the car if your not eating in the hotel!
It is 2 years since we stayed at Henbury Lodge. We stayed for seven nights, half board in the week, eating excellent bar snacks at the weekend (the restaurant is closed). The value is very good. The service is exemplary. The food is very good - excellent most of the time with a few lapses (overcooked sea bass, stringy runner beans, and one instance of cold plates). We think it is a 5* location, only 10 mins from the M5 and a bus stop with the main services to the city centre right outside the hotel. It is a lovely building and our only complaint about our room was that there were only a few drawers for storage (easily solved by putting the TV on a chest of drawers). No parking problems. Very popular (justifiably) with business people, although we were not alone as tourists. Strongly recommended.
Bristol has many "Named" hotels but just travel a little west towards Henbury and find a gem. This hotel has not dropped a single point since my last visit, which was some time ago. The staff are all excellent, complimented by and excellent evening & breakfast chef. The staff during the evening service were warm, friendly and made one welcome. The breakfast is served by a legend who is well known by the clientele. All meals excellent, rooms perfect, hotel very clean & well presented. Sufficient car parking spaces
We stayed for 2 nights in a very spacious room. The room was comfortable and clean and the bathroom shower was terrific. The staff were welcoming and helpful.The hotel dining room was not open on the weekend but limited pre -prepared meals were served in the bar. They were good and very reasonably priced. The nearby traditional Blaise pub was also good value. Free on site parking is available. Our only concern was the wifi connection which was weak. Overall a very pleasant stay and would do so again.
A pleasant small hotel, friendly staff and clean comfortable rooms. Don't let its location on the corner of a busy road junction put you off, the hotel and its rooms are very quiet and relaxing. Good breakfast, don't be afraid to ask for more coffee, they only give you a small teacup sized cup, but they are happy to give you more coffee if you ask. I wasn't asked both days so had to ask the staff but it arrived in seconds once I had. I would return but may eat out next time as the menu is somewhat gastro and a little expensive but that's just my personal view. The small restaurant always seems busy even when half empty so give it a go once and make up your own mind.
We stayed here while seeing our daughter off to Bristol University.Its in a quiet suburb with a pleasant traditional pub nearby for an evening stroll.In the morning after a very well cooked breakfast we enjoyed the pleasant garden and fish pond,before walking to look at the nearby Blaise Hamlet,about 3 minutes walk away. Our room was comfortable and we enjoyed the spacious bathroom with a bath.The comforts are very modern while still preserving the charm of this lovely Georgian House. On the evening of our arrival,as it was a Saturday,we had sandwiches and bottled beer in the quiet downstairs bar.Like the breakfasts,the quality was very good Staff are friendly and helpful.We would happily stay again,the bus to the centre passes by the hotel,and there is free parking at this hotel.
We stayed for one night only over the Bank holiday weekend. I has booked directly and so had the chance to make a request for a quiet room. On arrival, our booking requests had been noted and we were shown to a quiet room, facing the courtyard at the side/rear. It was perfect. The bathroom had obviously recently been updated and was large and extremely well appointed. The large shower/bath was fitted with a powerful 'wake the dead' shower. We enjoyed a comfortable and peaceful nights sleep. In the morning we made tea and coffee from the adequate selection available, showered, dressed and went down for breakfast. The breakfast offerings were generous, varied and fresh. On booking we had opted for full breakfast and were very happy bunnies. The staff and owners were engaging, professional and extremely helpful. I would not hesitate to stay there again and am happy to warmly recommend it. By the way, although the hotel appeared full, we did not experience any problems with the amount of free parking spaces
Stayed here two nights with friends. We had large spacious rooms of the third floor - which were well appointed and spotlessly clean. The hotel, while on the outskirts of Bristol, is on a regular bus route in and out of the city - so you can leave your car in the car park. All the staff were extremely friendly and helpful - while professional. The hotel is in a quite location but close to a busy road which, if your rooms are to the front of the hotel, may be a bit noisy - so take earplugs if you want a lie in. Did not have dinner at the hotel but had breakfast on the last day which while very good was relatively expensive at £12.50 for a cooked breakfast. We really enjoyed our stay and will stay again when we are next in Bristol.
A hotel with an enormous character: rustic, yet the interior is splendid with very comfortable bed, ultra modern bathroom, television and coffee making facility. I like the rooms in the annex which give you the feeling of more independence and freedom. The restaurant is a must. Beautiful and very tasty food. and you can enjoy your after dinner coffee and drink in the beautiful garden area. Perfect to relax after a days work. The staff at the hotel however are what makes the difference. Excellent.
We had a one night stay at the weekend, so the restaurant was not open in the evening. Local options in walking distance are not great, Toby Carvery or a few take-aways / a balti house (mostly serving take away / deliveries). The accommodation is in a lovely old house. The room was spacious and clear, with a large bathroom with both bath and excellent shower. The bed was a little hard for us, but that might be personal taste. Because it's an old house the sound proofing was naturally not great, so we could her the TV from a guest upstairs. Breakfast was of a high standard - yoghurt, cereals, pastries, a range of cooked options which were of a high standard. The side plates are an odd shape, making it difficult to actually use functionally, but they looked nice (would prefer functional to aesthetics), that said the toast was made with excellent bread. The coffee was proper coffee! We only met three members of staff (reception and at breakfast), all of whom were very friendly and helpful.
We stayed two nights at the hotel to attend a wedding in the city. Our room was upstairs in the annexe and was very comfortable and well appointed. A lovely ensuite bathroom was attached which also contained a surprisingly large built-in wardrobe, although with a low hanging rail, full length dresses or coats might be a problem. These rooms are not ideal if you have any disability or are particularly tall as they are at the top of a staircase in the eaves. My average sized husband had to be careful! Dinner is not available on Saturdays or Sundays, but we enjoyed a lovely meal on the Friday night. The menu is small, but had some interesting choices and what we had was delicious. Staff were extremely helpful, booking a taxi, showing us to our room, facilitating a very quick room service on the Saturday morning so we could get back in to change and providing extras like water glasses with a smile. Service in the dining room was perfect, not too fast nor too slow. All in all an enjoyable stay and, if you don't want to be right in the city, an excellent location.
We stayed here for a family wedding just five minutes away. Reviews were great so we weren't worried but as a very fussy guest, I'm always a little apprehensive. Expectations were surpassed in every way. The room was spotless and the bathroom modern and attractive. Breakfast was delicious with home-made jams and high quality produce and the gardens just the icing on the cake. Don't let the Best Western name mislead you - this is a boutique hotel and a real gem. It's also excellent value!
My partner and I stayed at this hotel for one evening at an extremely reasonable £69 for B&B. The lady on Reception was very professional, warm and friendly - and was willing to please throughout our stay. The grounds are charming and breakfast was splendid. The hotel is situated in the old part of Henbury, which means we were just a few minutes' walk from the wonderful Blaise Hamlet. Even closer were the ancient Parish Church, Castle, Museum and Parklands. If you like history then I recommend you spend a couple of hours exploring these places - I also recommend this hotel
Booked weekend for a wedding in Bristol . Lovely room very kind helpful staff. Quite big bedroom room in main house. Nice bathroom and shower. Comfortable. Good breakfast each morning, great variety available. Would stay again.
Stayed two nights. Staff were lovely. We had the restaurant to ourselves on the Friday night as all other guests were from a wedding party and were out together. Breakfast first rate. Food well presented. Lovely garden (we didn't get to enjoy as it rained most of the time). Good centre for touring the area. Went to Bath and Cheddar Gorge.
I have stayed several weeks in The Henry lodge hotel. The rooms are clean decorated vintage, the bathroom is new and the shower is splendid. The breakfast is served by a very friendly lady who takes well care of all your needs. The reception staff is most helpful and even arranges some late sandwiches if you return after closere of the restaurant. This hotel makes your business trip feel at home. (Marleen, Belgium)
Lovely room with a very comfortable bed so had a very good night's sleep. Breakfast had a good selection of cooked/continental. My meeting was down the road from this hotel so for me it was extremely convenient but I don't know how close it is to general points of interest.
A lovely period building which has been tastefully updated by the owners. Bed extremely comfortable and the shower was probably the best we have experienced during our extensive travels. The evening meal in the hotels restaurant was fantastic as was the breakfast and the service by the friendly staff was excellent. All this in a convenient location close to Blaise Castle which was a welcome diversion from the city nearby. Thoroughly recommend this hotel
We were so impressed with this hotel. It is situated in a leafy suburb with plenty to explore in the area. The room, up in the eaves, was comfortable and sparkling clean. Breakfast was plentiful and well cooked. However, the thing that really sets this place apart is the staff. They were all so friendly and helpful, making us feel very welcome.
All went well very welcoming, beautiful gardens. The bar was small but the person who serve me was extremely helpful. All staff pleased to help. Bed was so comfortable, pillows very soft , the bath we had was newly decorated. Breakfast very nice and very good quality produce with a great selection. The only down side was the entrance to the car park was slightly narrow.
We stayed here for one night on the way down to Torquay....room was very clean and spacious. Dinner in the hotel was ok also...decent quality although the pasta with mullet was not great. Breakfast was good quality and coffee was hot and lovely...not that cheap rubbish. Staff were all very friendly and the young lady at breakfast was especially pleasant and very well mannered. Yes, would stay there again as all in all not bad...
The hotel was fabulous, good sized room with modern decor, very clean and serviced very well on a daily basis, fantastic friendly staff. Lovely view out the window onto the pond in the garden from breakfast room. Nice leafy location, the car park was a little snug to get in and out of but with ample parking spaces. Hope to visit again soon!
I have been using this Hotel for several years now and the staff there are like an extension to my family. It's like home from home. A proper little gem with great food, very comfortable beds and making me feel very much looked after.
Looked close to my destination and fitted the bill for an overnight stay. Very pleasantly surprised by the hotel - it seemed like a genteel oasis in a rather busy area of suburban Bristol. Impressed by the reception staff and the room which was in the converted stable block. The room was very modern and immaculate. Due to unusually hot weather the hotel had decided to do a barbecue for dinner - food was good and the garden was the ideal place for a very pleasant meal. I cannot fault the hotel and will visit again soon.
Initially booked a Friday and Saturday night stay but liked the hotel enough to spontaneously book the Sunday night On Saturday afternoon! Hotel staff were friendly and accomodating, and the room itself was cosy, clean, and just the right size for the lair of us. The bathroom was very modern and the shower was amazing - very powerful with lots of stream settings. There were plenty if plug sockets in the room, with sockets next to the bed which makes a change from some hotels we've stayed in recently. There were good tea and coffee facilities, which were freshly replenished every morning. There were a few not so good points however. if you are a light sleeper, prepare to have a disturbed nights sleep, if you are staying in rooms 22 or 23, you will hear the road noise and anyone walking past. As well as this, the smoke alarms are very sensitive to steam so you must keep the door to the bathroom closed when showering! I think it would be good for the hotel staff to tell all guests on check in this as if one person sets the alarm off, every rooms alarm sounds! we found ourselves being woken up to the smoke alarm at 08:30 on Saturday morning! All in all it was a very pleasant stay and definitely worth a visit!
A wonderful hotel that is very reasonably priced, immaculately clean and contains well designed rooms. The bathroom had been recently updated and the general quality of the hotel was surprising The staff were polite and efficient, and both dinner and breakfast were delicious. We will definitely be returning here during our next visit to Bristol
My wife and I stayed here last night for the first time. We were both impressed with the room and the hospitality of the staff, the food was excellent, we loved it. Yes we will stay here again and we recommend this hotel.
Hotel is easy to find and looks delightful from the outside. We were given a room in the adjoining building. Although very clean the bedroom decor was a little dated with swirly plastered walls painted yellow. But as we were only there to sleep the walls weren't too important! The room was a good size and the furniture an eclectic mix of old and modern. The bathroom was spotlessly clean and modern, the only blip was that the shower head had not been replaced securely on its holder so the water went everywhere soaking our toilet bags and contents, until I realised what the problem was and rectified it. The bed was very comfortable with lots of pillows however we were woken in the early hours by latecomers slamming the front door and thundering up the stairs to their rooms above. We were then woken at about 8am when they got up and did a lot of walking around overhead. I would stay at Henbury Lodge again but would ask for an upstairs room if I was in the annex.
A really good hotel which we would have given five stars except we had a room at the front which suffered from traffic noise during the day. We arrived early but had no problem leaving our car and booking in later after our day in Bristol - bus stop right outside the hotel with frequent service. The girls on reception throughout our stay were brilliant - very welcoming and efficient. Our room was spacious and comfortable with a modern bathroom plus the Internet was very proficient. Breakfast too ,of a good standard. Would definitely use again if in the area.
Firstly, pretty much both ways you approach this hotel are slightly dodgy areas - DON'T BE PUT OFF, this is a lovely hotel in a nice setting, its just past some not so nice areas! When we arrived, I was impressed that reception had linked two separate bookings through two separate sites together into one booking as I expected this to be a problem. The check-in was great and gave us all the info we needed. Our room was spacious and nicely decorated (Room 1). The only slight downsides were that the TV was a little bit high mounted on the wall and the entrance to the shower means you have to squeeze past the towel rail a bit - however, you are in an old building so this did not detract from the experience. Breakfast on both mornings was very good and freshly cooked with lots of choices. Sunday morning at about 9am was very busy and food took a little while to arrive - but if you want freshly cooked, it takes time. My only criticism was that often some of the continental options and juices ran out and you had to ask to top them up. Also, there was only a small selection of pastries which also ran out on both days. I think you would struggle just to have a continental breakfast as you only had cereals, toast and yogurt with dried fruit. Service was great throughout and I would definitely come back again and recommend...
What a wonderful surprise. This hotel is beautiful. Large rooms with luxurious bed. Large bathroom. So different from last night where we stayed in a dive called Central Hotel in Cheltenham. £129 for a cramped low class room and no breakfast. Just disgusting. I would recommend Best Western Henbury Lodge in Bristol to everyone. Very refreshing to know not everyone is out to rip you off. £94 including breakfast.
Really great hotel. Decor, room, service and especially the restaurant were excellent. I agree not a typical Best Western and the best I have been in (and I've been in a lot through my work). Friendly relaxed atmosphere, breakfast was good (and they serve real orange juice, not "from concentrate". I will definately use this hotel next time I'm in the Bristol area. Dr Howard
Delighted with our nights stay. All the staff were friendly, helpful and charming. Our room was a good size, lovely en suite, very clean. Our evening meal was delicious and we would definitely stay here again. Thank you for creating a great place to stay. Our room was in The converted Stables and we had hardly any traffic noise.
I had asked for a ground floor room, so we were put in another building behind the main building. The room was all right, but the bed was terrible -- a double bed, lumpy and soft, with the center higher than the sides. Our dinner was excellent, one of the best on the trip -- I can't remember our starters, but our mains were crumbed cod with asparagus -- just delicious!
BestwesternHLH, Owner at BEST WESTERN Henbury Lodge Hotel, responded to this review
Dear Guest We are glad you were happy with the food and service at our hotel and are very sorry that you found the bed to be uncomfortable. As we explained in our email to you on the day of departure we can genuinely say that we have never had an issue with the bed in this room and we do have many regular corporate guests who stay here. All our rooms have been fully refurbished and have memory foam mattresses. When you mentioned your problem with the bed at check out to our Receptionist she both apologised and immediately deducted the Full English Breakfast charge from your account. Our small team always endeavour to do everything we can to make our guests' stay enjoyable and we sincerely regret if on this occasion we did not succeed in every way. Kind regards Rosalind
This hotel is not a typical Best Western. It is quite delightful, with very modern bathrooms, comfortable beds. Nice size room N0.4 But N0 3 is absolutely huge. Noted for our next stay. The breakfast was made to order and very nice especially the tasty mushrooms. We spent Saturday night there for £99.The cooked breakfast is £12.50. Would definitely stay again.
Before arriving at this hotel my expectations were not very high, it was a relatively cheap price for bed and breakfast and was just a place to park our heads after a day at a wedding. WOW was I wrong! Firstly the hotel building and gardens were quite impressive, more like a boutique small hotels of the world then a Best Western. The service was really good from check in to breakfast to check out, nothing was a problem and people were courteous and friendly. The room was lovely it was big and roomy, with a large modern bathroom and extremely comfortable bed. Breakfast was good value and good quality, importantly it included a real choice of coffee, rather then just filter. By writing this review I am possibly giving away one of Bristol's best kept secrets but they deserve it... Well done Best Western!
I really cannot fault this hotel and it offers remarkable value. Though somewhat out of the city the drive in is easy. The room was reminiscent of those at double the price and breakfast was ample and with good local ingredients. I am staying there for a second time soon.
Best Western offer very pleasant stays and a reliability that offers confidence. However there can be a down side to reliability but the Henbury Lodge has managed to do something rather unique: offers confidence in the brand and also surpasses expectations. I won't say that you wouldn't think you're at a Best Western because we highly rate the chain and use them frequently but this place stands out as one of our favourites.
This was my first stay at Henbury Lodge and it wont be my last. It was a wonderful mix of the modern with beautifully furnished bathroom facilities, great restaurant and above all LOTS of electric pints for the business traveller to charge the iPad, laptop and phone etc. - the later normally being a BIG problem in hotel rooms. And yet it was all set in a lovely old building with a beautiful little walled garden complete with koi. Definitely one of my top 10 UK Best Western stays.
Upon arriving the hotel looked very traditional and quaint, as was the reception. The rooms were amazing, large modern with a large and modern bathroom. We had a wonderful meal and evening in a local nearby Pub. The Hotel served a good breakfast. The staff were friendly and helpful
We stayed for two nights, having stayed here before and were pleased that the atmosphere has not changed. Quieter than the usual chain hotels, with a 'personal service' style to the place. The restaurant dinner/breakfast is excellent. The rooms are individual and very comfortable. The only 'downside' was that the weather was warm and we wanted a window open - however, there is a main road outside which carried a lot of traffic throughout the night, which made sleeping a difficult.
You can tell the owners like things to be "just right" whether the bedroom and bathroom fittings, and especially the front desk staff who are smiling and ready to meet all requests. The same with breakfast staff who seem to rush to place your breakfast orders and bring them back swiftly with a "I'm not-in -a rush smile". Surrounded by a walled garden and herb garden too with some fine trees it is hard to imagine the city is so close and we took the bus, conveniently close by.
Stayed one night with my wife before visiting Bristol zoo. This hotel was easy to find and has a lovely facade. The room was great too. It was quite big with a comfortable double bed. The room came with a tv, iPod dock alarm clock and plenty of sockets via an extensive lead. The wardrobe was full of character as was the sash window. The bathroom was modern with a shower over the bed. The shower was powerful and stayed at a temperature too. Dinner was very nice with some interesting menu choices on offer. The prices were reasonable too eg. £20 for a bottle of wine. We had cooked breakfast and really enjoyed that too. The service was quick and we were made to feel very welcome. We would definitely stay here again.
Booked Henbury Lodge through TripAdvisor based on the earlier reviews. Not disappointed. Service was attentive without being intrusive. Meals were good although at the top end of what we'd expect to pay in this type of accommodation. A good range of wines were available by the glass. We have some dietary requirements that were handled with understanding and no fuss. For the touristy bit, we were able to leave our motorcycle in the car park and get a bus directly into Bristol. The bus stop is right outside the hotel and an all-day ticket for £4.00 gave us the flexibility to explore the sights where ever we wanted.
We stopped off on route to Cornwall and found the hotel easily due to its proximity to junction 17. It met our needs perfectly and the room we had was good with a bathroom that was clean and well appointed. We ate in the restaurant both for dinner and breakfast and the food was fine and lived up to the online descriptions. The hotel is worth a visit and has more charm and character than similarly located budget hotel.
Great period hotel. Staff very helpful and friendly. Breakfast and evening meal was very tasty and well presented. Room was a very good size, bed very comfortable. Minor downside in that the sash windows let in some road noise, but overall an excellent hotel. Also very handy for buses into Bristol (bus stop outside hotel, catch No 1 for £4 all day) if you want to avoid the hassle of driving and paying hefty parking charges.
We had a lovely stay in Henbury Lodge. Beautiful, old house. We stayed over a weekend and restaurant wasn't open but the bar menu was delightful. The sandwiches were filling to say the least. Rooms were comfy and beds ok. Owners were very obliging. Not too far from Bath and the Cotswalds.
Took my wife for a meal at Henbury Lodge Hotel this Monday. What a really great experience. Had a relaxing drink in the garden before placing our food order with the very helpful waitress. A lovely choice of interesting menu items awaited us. Each course was beautifully presented with matching tastes. Dessert was a difficult choice with the "wierd and wonderful" ice creams being very tempting. An evening of tasty foods and great service in a relaxing location.
I stayed at the Henbury lodge for 1 night with 2 young children, we booked last minute but the hotel was absolutely perfect. The hotel has character, the rooms were large, very clean and the bathroom was brand new (shower was fabulous!). The staff were extremely helpful and wonderful with my children. The location is great, right next to Blaise Castle & Park which the children loved. We'll definitely be staying again for our next trip to Bristol!
I must say I love hotels like this, out of the ordinary, quaint. Giant bed, hard to get out of, great shower, comfy rooms, big windows. Ironing board and iron if you need them. No minibar but I didn't mind. Lovely garden, good breakfast and a very friendly staff. If I'm ever in the area again will definitely stay there.
I use this hotel frequently when on business in the Bristol area and it's spot-on. Very close to M5 and closer still to Cribs causeway shopping centre which is ideal for the cinema and restaurants if you don't fancy eating at the hotel. The food at the hotel has always been superb for me and the burger and chips I had on my last stay was truly mouthwatering. Staff are always very friendly and I have stayed in the main building and the outside rooms and they are both really nice - clean, tidy and beds very comfortable. Only negative thing about the hotel - and it's totally outside their control - was waking up one morning to find my car covered in bird poop - so my top-tip is don't park under the big tree which is on the right hand side when you drive in. Big crows or seagulls in Bristol- ha ha ha!
I stayed here last Saturday night I have 2 complaints one my confirmation email addressed me by my first name not my surname and I felt this was unprofessional as we are not friends. I arrived at the hotel checked in I honestly can't not fault the level of service it was fabulous truly fabulous. I got shown to my room but it didn't have a bath so asked for a room with a bath and got one without any problem. My only big disappointed is that they don't serve food on a weekend which I think is crazy full hotel yet no restaurant open seriously that's not good!!! As a diabetic I need to eat before I have my insulin I booked this hotel to see what it is like before I booked for them to stay I don't live that far but don't sadly have a 10 bedroom house!! The lovely receptionist told me that she gets lots of complaints about not opening the restaurant on a weekend. Sadly the nearest pub is the Toby Carvery however avoid that place they have been in the local press for using kitchen pans in the men's toilets yes you did read that right disgusting!! The only other nearest place is Cribs Causeway and if you want a drink you can't drive however there is a bus stop outside the hotel. I got up and missed breakfast as it stops at 10 most places on a Sunday have breakfast between 10.30 -11.00 am however the lovely receptionist made me a slice of toast what I don't understand is they make fresh bread everyday but can't be bothered to open the restaurant in the evening for hotel guests!!! Makes absolutely no sense tbh for customer services in give 10 our of 10 sadly I felt that the poor receptionist was being treated like a slave as the poor woman did absolutely everything I didn't see another member of staff sadly. Pay attention to what your guests want open your restaurant at weekends stop treating your poor lovely receptionist as a slave hire more staff. What happens if someone books a wedding with you on a Saturday what do you say so sorry we don't open the restaurant on a weekend so if you want food sorry you can't have any but there is a chip shop just up the rd !! This is horrendous and disappointing my guests won't be staying with you on the weekend I've booked them in too the Celtic Manor Hotel and Spa. However if it were a week day I would book them into your hotel is really hope that you take my complaint seriously. Lovely hotel as long as you don't want food on the weekend they do bar snacks but are not great however my sandwich was nice after they changed the stale bread I wasn't charged for it either. Stay here in the week it's lovely but ask for a room at the back of the hotel as it's on a very busy main Rd and you won't get a good night's sleep sadly
BestwesternHLH, Front Office Manager at BEST WESTERN Henbury Lodge Hotel, responded to this review
Thank you for your review, We are pleased that overall you had a pleasant stay with us. Im sorry if you found us to be unprofessional in our confirmation letter but in our defence when you made the booking online you did not put your title or gender so we did not know how else to address you, sorry to have caused offence. Please don't think that we just cant be bothered to open our restaurant on Saturday and Sunday nights, the reason we do this is because we did pay attention to what our guests want and the majority wish to go out on weekends so it was not viable for us to open the restaurant for just one or two guests and instead we serve food in the bar and lounge. As you would have seen when you read the details about the hotel when you made the booking it clearly explains that our restaurant is open Monday to Friday nights only, and that if you do wish to eat we recommend to make a prior booking to ensure availability, so you would have known that the restaurant was closed before choosing to stay with us. Thank you for the kind words about our receptionist, all of our small team will always go out of there way as much as possible to make sure our guests have an enjoyable stay.
What's to say other than all I want in a hotel is a comfy bed with soft pillows. I got it!!!!!! I have stayed in over 50 hotels in the past 3 years and this by far was the nicest room by miles. Didn't try the food so can't comment there. Staff where fab. We arrived at gone 11pm and the gent on the desk was so welcoming. We will be returning.
stopped on a Saturday night, stayed in room 20, away from main hotel building only 10meters from Hotel, room was excellent spotless and modern, staff were great, even had late drink when returning from night out 2am, 5 mins from J17 M5 so great when travelling on M5 etc although approx 5 miles from Bristol centre and Taxis really expensive in Bristol ! excellent hotel
I've stayed at the Henbury Lodge Hotel a couple of times for business when I've had the ‘joys' of visiting Avonmouth. So my stays have been rather perfunctory ones with an early departure before breakfast is served. My one over-riding impression is that all the staff I've met are very friendly, professional and keen to help (for instance offering that the night porter can arrange something for me before I depart, but at that hour in the morning I'm not yet hungry!). Compared to some of the curmudgeons you meet at some places it is a refreshing change. The building is an old 18th century house and so has been adapted/converted. Every time I stay in an old building such as this I always think it is a shame that modern fire-regulations require such buildings to have endless ugly fire-doors. Each room is individual, some smaller, some bigger, and you can sometimes hear creaky floor boards from other rooms. This didn't keep me my awake: I found the beds comfortable and I've always slept well here. From what I've seen all the bathrooms are modern, and the rooms are clean and in good condition if slightly idiosyncratic. If you want a more bland experience there are plenty of chain hotels in Bristol and at Cribbs Causeway. The hotel is a couple of miles from Junction 17 of the M5 and so is quick to get to from the motorway. If you are working in Avonmouth you can also cut through the back lanes easily to get there and avoid the motorway. I ate here the first time I stayed, and the meal wasn't what I expected. I ordered chicken saltimbocca expecting it to be akin to the more usual pork saltimbocca. It was the weirdest saltimbocca I have ever tasted. The waitress to her credit noticed that I hadn't enjoyed it, but when she checked with cook he was adamant there was nothing unusual about it. I was readily offered something else in its place. All in all from my limited experience I like the place. There are small flaws, but it has some of the friendliest staff I've come across and the building is individual. Perhaps the restaurant is trying a bit too hard to be different – while I like something different on the one occasion I ate here it missed the mark. I hope to stay here again and will give the restaurant another try.
we booked for a two night stay. Looked around at a lot of hotels in Bristol and based on the reviews read decided to book at Henbury Lodge. The hotel is set outside of the city itself, but with easy access to the city. we decided to use the local bus service to go into the city (very frequent service and very reasonable fare) rather than battle through city traffic by car. The hotel had the added advantage of free parking for residents; something that seems to be a bit of a luxury after looking at a number of hotels within the city. The hotel was cosey, spotlessly clean with friendly and helpful staff. The decor is in keeping with the style of the building. Our standard double room was comfortable, although very warm even through the heating did not appear to be on. Once again the ensuite bathroom was very clean and the walk in shower was fabulous. We had a room at the front of the hotel, which meant there was quite a lot of noise from the traffic, but this did lighten off considerably late evening. The buffet breakfast was nice, and although we did not order any cooked breakfast, the menu for this looked to provide a good range.
Seeing all the wonderful reviews of this hotel, I had high hopes. In fact, it was difficult to get anything in Bristol at short notice, so I guess I got the last room. At £109 for a night for one person, it was not good value for money. If there had been two of us, we would have had difficulty fitting into the small bed, and would have ended up rolling into the centre. For one, it was about right. It is an old building, so suffers from a large room, high ceiling, with a little bed in one corner. It's not cosy. The room was quite cold, but the bed very warm, with a thick duvet possibly not suitable for the warmer weather. The bathroom was Ok, but the whole thing wasn't anything to write home about. Another disappointing factor apart from the poor value for money, was the food in the restaurant. A lot of rich food and it would have been nice to have plainer and healthier choices. The staff were very helpful and pleasant, and the location was quite good and quiet. However, if you don't have a car, you are a long way from anywhere although there are buses from the road outside, but the service varies according to the time of day.
BestwesternHLH, Front Office Manager at BEST WESTERN Henbury Lodge Hotel, responded to this review
Thank you for making a review for us, We regret that you found us to be disappointing and poor value for money, If you do research the rates of other 3 star hotels in Bristol you would find that our prices are very competitive, especially for single travellers on weekdays. The bed is a standard sized double and for anybody who may require a lager bed we do have rooms with Queen sized beds available upon request before arrival. The Radiators in our rooms are thermostatically controllable but please do let us know if it is cold during your stay so that we can ensure they are set correctly. We also keep a blanket in the wardrobe for any guests that may find a duvet too hot. We shall pass your comments about the food to our Chef as we do change our menu monthly in our 2 AA rosette restaurant. Thank you again for taking the time to write your review.
We have just spent the weekend in Bristol staying at the Henbury Lodge Hotel. The room was very comfortable and everything was spotlessly clean and the hotel its self is an interesting historical building . The staff are friendly and helpful. There is a restaurant on site but I don't think it does a full dinner menu at the weekends, so can not comment on that. The breakfast is very good though and good value. The hotel is situated on the northern side of Bristol and very convenient for visiting the area.
The lovely old house has been converted to hotel and is on the outskirts of the city. The location has a rural feel and the hotel and gardens have been well maintained. Decor of the rooms is modern and clean and the owners clearly take pride in their business. It is a small hotel with rooms in the main building and annexe. We stayed in the main building, essentially Georgian, and built of bath stone with tall shuttered windows and elegant proportions. Floors naturally sag and original windows might be draughty in a gale. We drove to the hotel. Travelling into the city centre by public transport might not be very convenient.
Lovely little hotel in a quiet area located about 4 miles from central Bristol. Plenty of parking, helpful staff and a really super breakfast. Our bathroom was very modern with an amazing shower and the room was large with a mix of old and new styles.
I've stayed here twice for work and I must say that I have enjoyed my stay very much. The rooms are exquisite and brilliantly decorated. Lots of old features and details, but with modern bathrooms! The staff were very friendly. Always aprachable and nothing too much trouble to do. I would love to return. Only downside was one room was in noisy location (above kitchen) but when I mentioned this, they offered to move me, but I did not want to move, so they asked the kitchen to be quieter, rest of my stay quieter.
We stayed at this hotel for one night, we found the hotel to be very clean, warm and welcoming. The staff were excellent and my husband really enjoyed his full English breakfast!! We would definitely return.
A lovely hotel with charming staff. Many thanks to Lila who greeted me and made me feel so welcome. Room was spotless with a boutique feel - far from your idea of a corporate hotel. (Room 20). Can't comment on food as I didn't eat there due to time constrictions. The only thing that I can point out as a petty niggle is that the bright bathroom light came on the instant you opened the door (as did the fan). This may be health & safety requirement, but if you need the bathroom in the middle of the night be prepared for the blinding light to wake you right up! Highly recommended and very good value.
I loved the bathroom in my suite. It was modern and really well done. Contrasted with the room which was a mixture of old and new. The house is old and some of the rooms are large and elegant, the corridors are narrow and less charming. I arrived very late, which wasn't an issue for the night staff. I left before breakfast so didn't try it. I would not have been able to find the place without my TomTom. I still have no idea where it was but it seemed to be on the edge of the city. Free wifi was good and there was plenty of space to park for free. There is no fridge but there was tea and coffee making facilities. It worked well for a quick stopover for me.
A charming hotel with extremely friendly and helpful staff. Lovely large room.....and bed ! Food was gorgeous and good VFM. Small car park, but room for most cars. A lot of thought has gone into customer service here
We visited this hotel for a family birthday meal last month. From the welcome we got as we entered reception to the waitress and bar staff all were so helpful and friendly. The food was outstanding and beautifully presented. We all tried different dishes and were stunned by them all. We were offered freshly onsite baked bread olives and oils whist we made our choices. I chose a vegetarian Wellington which was really tasty. The grandparents said the steaks were so succulent and tender. Everything was A1. Couldn't fault this restaurant. Well done to all involved.
We stayed here for a Friday night en route to Cardiff (rugby on, so no rooms available) and it was lovely-like staying in a country Manor House. Our room was an attic room, very spacious with a lovely bathroom-no complaints, you can hear the traffic from this room but living in London I think I'm used to it now! My only disappointment was the restaurant wasn't open which was a shame as it looked lovely, we had the bar food instead which was ok, but I would have loved to have had cheese & biscuits or something to sit and eat with a bottle of wine in the lounge area as unlike so many hotels this was like a living room and I think you'd miss out if you didnt take advantage of it!. The breakfast was really good quality-one of the nicest breakfasts Ive had (try the home made marmalade), staff were accommodating when we had to leave early and made us a cooked breakfast earlier than they usually open. This is a place I'd definitely stay again-there are buses running outside to take you into the City Centre so easy access and better than staying in a soulless chain hotel.
An hotel that made me feel a valued guest. If you want to avoid the suffocating "efficiencies" of the large chains then this would be a place to stay if it suited your location. It is not central for the City centre but if you need to stay nearby or en route to elsewhere this should be on your preferred list. More suited to a short stay perhaps than for a longer holiday.
This was a good stay. The reception staff were very helpful in ensuring that dinner was available even though I was going to be close to last orders. Both dinner and breakfast were of good quality and freshly cooked. The room was clean and comfortable and the facilities were fine. My only complaint was the noise from the road. My room was very close to a busy road and suffered badly from traffic noise until very late.
Very friendly staff members who were only too happy to help with everything. Very comfortable bed and the room had more than enough radiators to keep the room warm. Excellent food and a lovely change from the bigger hotels
3 stars rather than 4 stars for me as some small issues detracted during my stay. Clearly well appointed and first impressions, including the welcome, very good. However, my room, large and in the annex, had lots of low, characterful but rather annoying after a while, beams. The hotel was also far too warm, soporifically so. The car park is a little too small and quite challenging to negotiate once it gets full. However, the biggest issue on this visit, was the food. It tries to be quite pretentious but at the end of the day the quality has to match up. My steak was poor. Gristly and tough and the chips few in number and not that appetising. Perhaps an off night in the kitchen. A shame, because this hotel could easily be top notch and justify the per night price tag. It's not cheap!!
BestwesternHLH, Owner at BEST WESTERN Henbury Lodge Hotel, responded to this review
Dear Guest Thank you for your review which we received today. We sincerely regret that you were unhappy with any aspect of your stay with us and would like to take the opportunity to respond to your comments: 1. We are sorry that you found the room to be too warm - with the ever changing daily temperatures this winter it is hard to ensure the perfect solution but all our radiators are thermostatically controlled. 2. We genuinely do have parking spaces for all our rooms but it does help if all guests park in a considerate manner! 3. The Restaurant menu is very simply presented and generally very well reviewed. If you had any problem whatsoever with your steak we would have replaced it immediately had you let us know. 4. Regarding the price we are very competitively priced for this area of Bristol and are usually very busy as a result. At Henbury Lodge we do always try and ensure are guests have an enjoyable stay and are very sorry if we did not succeed on this occasion. Your sincerely Rosalind
This is a Best Western hotel using an old building. The room was nice and comfy, but the motion sensor in the very modern bathroom a bit annoying in the night. Had a superb quality evening meal and breakfast the next day. Can't fault the superb attentive staff. Bus stops outside get a £4 all day ticket as I'm told parking around £15!! Very regular service and the staff very knowledgeable about where to go. Will visit again.
Well, what a wonderful experience! The receptionist (Lilla) was extremely efficient and clearly enjoys her job,nothing was to much trouble, she even opened the main hotel door on arrival and escorted us to our room, and later serving us with pre-dinner drinks. This young lady is clearly an asset to the hotel management. Our room was very clean and warm with a comfortable bed, ideal for our needs. The evening meal was superb, the menu was limited this in our view allowed the chef to excel with quality and presentation, as with Lilla, the waitresses in the restaurant for both dinner and breakfast were clearly proud of the hotel.
This is a great hotel if you are visiting Bristol but do not want to stay in the city. The quality of the room we stayed in was excellent and in terms of cleanliness it was spotless. The staff are all lovely and could not be more helpful.
Business trip to Bristol. Unfortunately my business destination is not near any decent hotels. I tried Henbury Lodge as its in the BW chain and generally speaking they offer good value for money. Plus points , The staff, very helpful and polite, decent room (too warm), great shower, comfy bed, free parking and free wifi (slow). Not so good. Breakfast. Rather disappointing for the cost as some aspects were overcooked and the toast served with burnt edges. Tried the local Pub for an evening meal.... they don't do food on Mondays! so used the local Toby. Great value . Would I stay again. Yes ,to see if the breakfast issue was a blip.
BestwesternHLH, Owner at BEST WESTERN Henbury Lodge Hotel, responded to this review
Dear Guest Many thanks for your review which we received today. We are glad that you enjoyed many aspects of our hotel but sincerely regret that you were not satisfied in every respect and should like to respond to your comments regarding breakfast. If your breakfast was unacceptable to you in anyway, had you let us know we should have been happy to immediately cook you another. You mention that the toast was burnt at the edges which could have been due to the fact that the bread is made in our kitchen daily and handcut, which can result in some uneven slices which may have produced this result for which we apologise. You mention, however, that you would be happy to stay again and we do hope to have the opportunity of welcoming you back to Henbury Lodge should you be in this area of Bristol. Kind regards Rosalind
My wife and I stayed for one night and were taken to a large room with a lovely bathroom. We thought we had booked for room only, but when we came to check out, we discovered we had paid for breakfast. Although it was after the kitchen was closed, the staff were very kind and gave us breakfast. Not many hotels in my experience would be so accommodating.
This was our second visit and again we really enjoyed our stay. This time we stayed in Room No 3 which was really spacious and comfortable with a queen bed and a single bed. The room seemed to have 3 cupboards but one was the toilet and basin and another was the bath, all with shiny new high quality fittings. We enjoyed an excellent dinner and freshly cooked breakfast in the morning.The hotel has a warm and friendly feel and they were so helpful phoning us when we left a bag behind. A hotel that is full of character and highly recommended.
We enjoyed 3 nights stay here. Comfortable, quiet hotel, with welcoming friendly staff. Nice bedroom with comfy bed and excellent bathroom. Great breakfast. Our only complaint would be that the room temperatures were too high. We slept with window open each night, and left them open all day, which seems wasteful.
An attractive hotyel, providing traditional service at a very good level. Relaxing and friendly. The car park is only just big enough and a bit of a challenge, but all else is fine. A pleasant way to be just on the edge Bristol.
Second visit to this hotel, food great, the staff very professional and pleasant. Just a nice place to stay, sometimes a bit difficult to get too due to the volume of traffic on the roads around Bristol, not a fault of the hotel. Like with any traveling just avoid peak times. In summary, a nice place to stay for business or pleasure, rooms are smart & comfortable. Could do with some Marmite on the breakfast selection.
Really enjoyed our one night stay here. Spacious and comfortable room. Outstanding food at dinner and breakfast with extremely friendly and efficient staff. Nice location in a pleasant and interesting village.
Stayed here for 1 night on business. Hotel looks nice from the outside, big enough to look like a hotel as opposed to b&b. You did feel like a valued guest from check in to dining. Food was very good, I had sirloin steak. Good, quality local food. The room I stayed in (room 1) was very nice, a double bed with a lovely mattress and a single bed which meant the room was very generous for one person. The reason for the potentially generous ratings were two things: 1: My room was within 6ft of the lounge area to the bar and after a long day I wanted an early night. However with people sat enjoying their night so close to the room, it was as if I was in the lounge with them due to the lack of sound proofing around the door. 2: Went to get a shower the next morning to find there was just like warm water. I managed to get by thinking maybe it was just my room but I heard others on check out mention the same issue. Two points which at £100 per night for room only and food/breakfast which is priced along the same lines in not sure if I was paying myself that I'd rate it 4 stars. That said, I might have been unlucky and will most likely give it another go as its a nice change from the larger chains out there which I normally use.
BestwesternHLH, Owner at BEST WESTERN Henbury Lodge Hotel, responded to this review
Dear Guest Many thanks for your review which was posted today. We are glad that you enjoyed your stay with us overall and very much appreciate your compliments but would also like to take the opportunity to respond to your two other comments. 1. We are extremely sorry that some corporate guests In the lounge/bar area disturbed you as they had already been requested to keep the noise level down by our Receptionist. It is genuinely unusual in our hotel to have many guests in the bar midweek as most are regulars and like yourself are tired after a long day at work ! 2. We also sincerely apologise for the lukewarm shower you experienced in the morning. Everything is new in this fully refurbished hotel including a new heating system. It emerged about the time you checked out that the circulating pump had just failed and hence this immediately effected the hot water supply. Unfortunately the Receptionist would not have been aware of the actual problem until it was mentioned by another guest about the time you were leaving as not all rooms were immediately impacted. The heating engineer was immediately called and he replaced the pump and the system was again working by early afternoon. Unfortunately this early morning incident was completely beyond our control and had we known exactly what had transpired prior to your departure we would have fully discussed the problem with you as we genuinely would not have wished you to leave without being completely satisfied with our hotel. Regarding the £99 midweek room only rate we are usually fully booked as this is in fact extremely competitive for our Bristol area and we are often even on rate parity with the Premier Inn at Cribbs Causeway. We do hope, despite the above, to have the opportunity of welcoming you back to our hotel should you be in the Bristol area again and do give us a call first so that we can ensure you have a room of your preference. Best regards Rosalind
We stayed whilst visiting family and were pleasantly surprised! The room was furnished to a high standard and included everything you might need, the bathroom was also stunning, very modern! All staff were friendly and attentive and we enjoyed a well cooked breakfast in the morning. The hotel is well positioned being right next to a bus stop with a route into Central Bristol and offers free parking. We would happily stay again.
We stayed here for two nights and it was really lovely. A wonderfully looking building from the outside it is equally lovely inside. Welcoming, clean and intriguing. Intriguing? Yes, it's very old and the staircases don't follow the rigid paths of modern hotels, and the rooms aren't standard as they are all different sizes and shapes. Our room was lovely and the bathroom wonderful. A large shower area with a powerful shower, other modern bathroom facilities and impeccably clean. The restaurant is cosy though not overcrowded and the service and food were delightful. Well worth putting on your list if you need to stay close to Bristol though feeling like you're far enough away in a place that makes you feel good.
We booked to stay at this hotel for a couple of nights before staying with family over the weekend. What a great choice! In a lovely old house, it has been nicely decorated throughout to retain the character. We were greeted warmly on arrival at reception and shown to our room and this welcome extended throughout our stay with friendly interest in our day when we returned. We ate in the restaurant on the first night and the standard of the food was way beyond what you would expect from a chain hotel - excellent choice of seasonal food, well-cooked and presented and friendly staff. Breakfasts were also good with home-made yoghurt and preserves including lemon curd, full English and probably the best smoked salmon and scrambled eggs I have ever had - really thick slices of well-smoked salmon and soft, creamy egg. The room was spotlessly clean, the bed comfortable and the bathroom looked as if it hjad recently been refurbished. I couldn't recommend this hotel highly enough - we will definitely stay again when we are in the area.
The staff and owners provide an exceptional service in terms of booking taxis and assisting with customers. The décor and room furniture are provided tastefully and with an element of luxury. The food is second to none in being delicious and immaculately presented.
The hotel is spotless - glass sinks in the bedrooms which are clear and clean. Beds are extremely comfortable with good pillows for a good nights rest. Restaurant is excellent with super quality food our only complaint is the lighting is too bright so spoils the ambiance. Breakfast was from local farms and was excellent. Very friendly staff.
Lovely unique hotel with great staff. Spent two nights while on business in Bristol and South Wales, very comfortable and unique rooms. Dinner in bar first night and resteraunt on the second night, both great with delicious freshly cooked food. Staff great through, will stay again.
Stayed here visiting daughter at the university. Convenient with a car for the halls round Stoke Bishop (and had free off-street parking which is a no-hoper in the city). Very friendly, rooms nice and bathroom newly fitted out. Staff all friendly and it had an almost family-run feel about it. (The waitress was married to the chef!) Restaurant surprisingly good for a small unpretentious hotel with only 11 rooms.
Stayed here as a last minute choice when had to leave Central Bristol hotel due to marathon closing the roads on Sunday so I wasn't going to able to get out of the city until the afternoon. So glad I did change! Henbury Lodge staff were friendly, helpful and welcoming (more than could be said for Bristol hotel that shall remain nameless). The room (which was the last one they had and had been a cancellation that day) was in (I assume) the converted old stables or laundry of the historic building. Clean, comfy and warm. But the absolute best thing, for a solo traveller who hates eating restaurants on her own, was room service was the restaurant menu when the dining room was open. And what great food! Would have been a 5 star rating but as it is an old property the soundproofing (if you are downstairs and have someone in the room above) and the plumbing can be a bit noisy. Not a huge problem as the type of guests using this hotel did not appear to be stomping ravers but it was noticeable if you are an early to bed type.
Having worked and stayed in Bristol for many years why have I never found this wonderful place!? Cannot fault cleanliness, very comfy rooms. The staff truly went above and beyond. SO friendly,polite and professional without being 'stuck up'. Far better than just staying in a hotel this felt as if we have known it for years and were one of 'the regulars' - without being invasive. The dinner menu was good. The food itself, well ….. I think I may adopt the chef. I would go there for a meal even if not staying (if that were possible). So, please, in brief, don't waste your money being kept awake in the city centre, unable to open the windows and listening to distant inebriated groups or emergency vehicles . We were surprised at how quiet it was at night. My 4 month grandchild slept like a dream in the cot provided. Next time I have to stay in Bristol this is the place I will be without doubt. Thank you Henbury Lodge Hotel - I wish there were more hotels like you.
The staff at this hotel cannot do enough to help. We stayed here the night before and after our wedding at the local Kingsweston House. I exchanged numerous emails with the hotel prior to our visit and everything was just perfect. My mum is gluten free but even this was not an issue as they make their own gluten free bread to ensure each and every guest is catered for. The rooms are lovely, the food is delicious. I would highly recommend this hotel and the staff to anybody. Great job and a very stress free stay :)
Very good small hotel. Staff beyond reproach. Breakfast a little bit disappointing, but dinner excellent. Could do with larger menu if staying for more than 2 or 3 days. Room good, large and clean. Bathroom smallish, but very modern. Shower to die for. Overall, would highly recommend.
We stayed at the Henbury Lodge for two nights Great location ,fabulous room contemporary bathroom And even better ,staff going the extra mile Very impressed by the two young lady waitresses, their attention to detail really spot on . Very friendly and helpful . amongst the best service we've ever received
This was my second visit to Henbury Lodge - the staff are well trained and took the trouble to make me feel welcome. The restaurant was highly organised and the meals did not disappoint. I shall be coming back again.
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