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Best Western Limpley Stoke Hotel, Bain

3.5/5  - basé sur 1255 notations.
Lower Limpley Stoke, BA2 7FZ, Bain, Great Britain - See map

The Best Western Limpley Stoke Hotel is a magnificent 18th Century country house. The hotel enjoys a tranquil village location, yet lies just a 10-minute drive away from Bath and its natural hot springs. With a truly romantic setting, the hotel is ideal for short breaks and long weekends, though thanks to this wonderful location you might be tempted to stay a few more nights. Peace and quiet are ever present at the Best Western Limpley Stoke Hotel. The superbly appointed lounges, open log fires and comfortable bedrooms all see to that, whilst many of these bedrooms boast outstanding view across the Avon Valley. Originally built in the 18th Century, this country mansion is as splendid as ever, with guests enjoying the serenity of a quiet location as well as the convenience of a hotel near Bath. Of course, as one of the country's oldest cities dating back to Roman times, Bath is full of historic buildings and ruins, gardens and, of course, the Baths themselves. However, with such spectacular views from the hotel, the Best Western Limpley Stoke offers a host of its own sightseeing opportunities.

Best Western

Limpley Stoke Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1256 guest reviews
NOTE ISSUED
Excellent
314
Very Good
472
Average
289
Poor
110
Terrible
71
REFER TO NOTICE
Business Business
131
Couples Couples
601
Family Family
222
Friends getaway Friends getaway
162
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Alfa coach holiday"

4
13/07/2018

I stayed here recently and really enjoyed myself, the hotel is in the middle of the Countryside and even the close railway didn't disturb the peace that much. The hotel has a number of level changes throughout but this is what you expect in a country house. The corridor on the first floor has quite a slope to it The bedroom was okay although the shower was a bit temperamental. The food was okay, we had a set menu, but I was surprised that there was no salad cream or mayonnaise was available for a salad. Overall I enjoyed my stay.

"A very hard to find hotel"

3
04/07/2018

We unfortunately used a sat nav to find the hotel and it took us up very narrow lanes and eventually we rang the hotel and they told us how to get there.The hotel is a little run down and there was a wedding taking place so it was a little noisy to say the least.However the staff were quiet helpful and the waitress in the dining room although not quite conversant with English was most obliging and helpful. A credit to the hotel.We only stayed the one night and for the price it was good value.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Derrick S, Thank you for your review following your stay at Limpley Stoke Hotel; Our 17th century property overlooking the Limpley Stoke Valley is well equipped with modern-day facilities and is ideal for a calm break near the city of Bath (we are located only four miles from the city centre). As noted in our website, should our guests use any SatNav to get to our premises, the postcode to locate our hotel is BA2 7JG. I am glad to hear that our commended, multilingual staff was helpful. It is our priority to ensure high quality services and amenities, including our very recommended dining and bar facilities. Your comments are important to us, as they help us to improve and continue providing a pleasant experience to our visitors. I will pass along the comments to our staff who will take note and look into the aforementioned aspects that need improvement. Thanks for choosing us. We would like to welcome you back should you visit the area again. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Good value for an average hotel but a few details would have improved the room"

3
27/06/2018

We stayed here one night and it was a very good value deal. The hotel itself is rather tired and a bit dated but still has the elements of its former grandeur. Our room was basic with a small slightly awkward bathroom. The walls needed a coat of fresh paint and the tiles in the bathroom and flooring could have done with a makeover. The shower was also pretty useless as had to hold the head to have a half shower. However, it was pretty clean and the bed surprisingly comfortable. It was also a large bed. We spoke to housekeeping who couldn't communicate with us as they spoke no English but we used gestures etc and managed to get them to put a well needed topper on the bed as it was rather lumpy. On the plus side, there were glass bottles of water, tea making facilities and some decent quality cookies. We actually slept very well as it was so quiet. The only issue we had was smoke drifted into our bedroom window at night as it was open, from the staff smoking outside. There are some nice walks near here and it is a good distance from Bath. Avoid weekends by car as the traffic can be horrendous driving in and out of the centre of Bath.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Bogolano, Thank you for your review following your stay at the Limpley Stoke Hotel. I am glad to read you enjoyed your break with us in our 17th century hotel. Located only four miles from the centre of Bath with gorgeous views to the countryside, Limpley Stoke Hotel is ideal for a countryside, calm getaway near the city. D1 bus stops are only a 5 minutes' walking distance from our hotel, allowing our visitors to visit Bath or other stunning locations in Wiltshire such as Bradford-On-Avon, Trowbridge or Salisbury amongst others. It is our priority to provide our guests high quality facilities, including our highly recommended breakfast and various amenities available in all our rooms. We take pride in our excellent customer service; Should any of our guests need help or have any enquiry, our multilingual, commended staff is more than happy to assist. Your feedback is important to us as it helps us to progress and make sure we continue to ensure a pleasant experience, I will pass your comments along to our team who will look into it and inspect the mentioned areas. Thank you for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"The staff are good the management is another matter!!"

1
27/06/2018

A large number of family and friends had booked to stay the night of a wedding at a local venue. The stated check in time was 3pm. I asked for a 2.30 check in and was told they would do their best, which to be fair was all one could ask for. Son of our party had there rooms but a lot of us were told the reception would contact us when they were available. We all had to leave the hotel by 3.30. At 3.10 a large number of rooms were still not serviced, and tempers were getting hot then a different lady manager came on duty and reiterated that they were still not available. I suggested to her that they allow us I to the rooms to change and finish the room service when we had gone. This was eventually done, but not for everyone as one of the bride's father's had to change in the corridor. Throughout this experience the managers hid in the back room of reception and left confrontation to junior managers. Yes the hotel is shabby the breakfast awfully and not at all fresh looking but something one would see perhaps in a 1960s sea front hotel not what one would expect here. In conclusion a number of our friends and family are from around Europe and this is not a good example of British hospitality.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Stephen H, Thank you for your review following your stay at the Limpley Stoke Hotel, our 17th century hotel. Located in the outskirts of Bath, our hotel with gorgeous views to the countryside is well equipped to provide high quality services, facilities and amenities – including our breakfast made with fresh, locally sourced ingredients. I am surprised to read your comments about your experience with us and I am sorry it did not live up to your expectations. We take pride in our committed and friendly staff in all their levels, who will be more than happy go the extra mile to ensure a pleasant experience to our guests and provide solutions to their enquiries as far as possible. Thank you for choosing us and should you visit the area again, we will be glad to welcome you back at the Limpley Stoke Hotel. Best Regards, Laura Guest Relations

"Typical Best Western"

3
24/06/2018

Hotel slightly off the beaten track down a 25% incline. Staff friendly on arrival, old hotel with all of the issues that brings sloping floors are interesting. Bar meal nice, buffet breakfast had a goid range, friendly accommodating staff for non buffet items (fried eggs). A train line runs by the bottom of the grounds , the night express train will wake you if you are in anyway a light sleeper!

LatonaLeisureGroup, General Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Andrew M, Thank your for your review following your stay at the Limpley Stoke Hotel, I am happy to hear you enjoyed your break with us. Located only four miles from the centre of Bath (with D1 First Bus services at only a five-minutes walking distance from our property that can take our visitors to Bath or other stunning locations in Wiltshire such as Bradford-On-Avon, Trowbridge or Warminster), our hotel with gorgeous countryside views is ideal for a calm getaway near the city. A 17th century building well equipped with all the modern-day commodities. I am glad to hear our friendly, professional staff provided you a good service. We take pride in going the extra mile and ensure our guests high quality services, amenities and facilities – including our highly recommended bar and restaurant, with fresh food made with locally sourced ingredients. Thank you for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Glad we used our points!"

1
19/06/2018

In short. A very tired hotel with all the associated problems of having been pooly maintained over many years. Yes you can guess. Dreadful furniture dirty carpet and dust ridden curtains. The cold water tap needed to have a hazard warning sign. It gurgled with a bang and water cascaded like a fire hose. It was at least cold. The hot water never became hot and I wasted so much water trying to get some water that I could wash in. I could say a great deal more but I am not that cruel. I will give closure by repeating my title. Thank heavens we had a free night and it will not surprise you that we woke early washed in cold water and headed for home. Such a shame or perhaps I've become a softy in my older years. You have got to have rhino skin to survive for any longer than a night.Avoid unless you have no alternative.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear John23546, Thank you for your review. I was surprised and disappointed to read your comments regarding your stay at the Limpley Stoke Hotel. We would normally receive many positive comments regarding the cleanliness and upkeep of our wonderful Georgian period property. I am truly sorry that you did not thoroughly enjoy your experience and do hope we have an opportunity to welcome you back once again, so that you may enjoy our hotel as we would wish for all our guests to do so. Thank you for choosing the Limpley Stoke Hotel. Best regards, Laura Guest Relations

"Very nice stay"

3
19/06/2018

The views of the valley were amazing from this hotel! We stayed here in February so it still had the morning frosts when we opened the curtains. You could here minimal noise whilst in your room. Enough parking spaces for hote guests, however if there is an event downstairs, they could be limited. Roughly about 10 minutes drive away from the centre of Bath, I would look to stay closer next time. Overall very nice stay

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Samstappleton, Thank you for you review following your stay at Limpley Stoke Hotel. Located in the outskirts of Bath - at only 4 miles from the city centre - our 17th century building with gorgeous views is ideal for a countryside getaway. I am glad to read you enjoyed your break with us. The free use of our car parking for our guests is one of many facilities and amenities we provide at Limpley Stoke Hotel. As an alternative (should our visitors want to visit Bath or some Wiltshire locations such as Bradford on Avon, Trowbridge or Salisbury) the D1 First Bus line stop is at only a walking distance of 5 minutes from our hotel. Thank you for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Clean and provide comfortable night"

3
18/06/2018

I stayed a night with my family here. The hotel is clean and gave feeling that you are staying at an old mansion. Nevertheless, it is quite a distance from Bath. Book this hotel if only you have a car. It has a restaurant and a pub where pub food can also be ordered from the restaurant. Nevertheless, food is not fantastic but the waiter and waitress were very nice and friendly.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Foo Vung T, Thank you for your review following your stay at the Limpley Stoke Hotel. I am glad you enjoyed your experience in our characteristic 17th century building located only at four miles from the centre of Bath with gorgeous views to the countryside. We take pride in our high quality service, amenities and facilities and I am happy to read that our staff made sure to provide an excellent customer service. Your feedback is important to us as it helps us to improve and I will pass your comment to our team. Thank you for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Hidden Gem"

5
16/06/2018

We were looking for an overnight stop for a visit to Bristol and this superb Georgian hotel was recommended to us by a friend. We were not disappointed once we found it as it is well hidden off the A36 in a pretty village just 10 minutes from busy Bath and convenient for Wells, Stonehenge, Longleat and the Cotswolds. We had a lovely overnight stay. Our room was well appointed with a TV, wifi and tea and coffee-making facilities and a superb view overlooking the valley. The Valley Bar was comfortable and welcoming with a nice terrace for better weather days, but we opted for dinner in the Viaduct Restaurant, I can recommend the steaks. Beforehand we explored the village which is just above the popular Avon and Kennet canal. While out we found the lovely old Hop Pole Inn, just at the end of the hotel drive. It's well worth a visit, friendly locals and a good selection of beers. Our stay at the Limpley Stoke was topped off with an excellent choice of breakfast which really set us up for the day. We will definitely return.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Scot562016, Thank you for your review following your stay at Limpley Stoke Hotel. I am glad you enjoyed your stay with us in our 17th century building at only four miles from the centre of Bath. Ideal for a countryside getaway without being far from the city, our premises have gorgeous views to the valley. Our highly recommended The Valley bar and Viaduct restaurant offer varied choices of fresh food and drinks and I am happy to hear you liked the steak. I will pass your comment along to our team, as your feedback helps us to keep ensuring high quality services, facilities and amenities to our guests. Thank you for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Relaxed"

5
13/06/2018

Lovely old English manor set in lovely surroundings, staff are very professional, breakfast was fresh with good choice. Room was clean and comfortable with beautiful views from the double aspect windows. 5 minute walk to the bus stop and a ten minute bus ride into Bath centre. If there were any negative points here it would be that it is in need of a makeover, i personally think this may part of the experience of staying in a 17th century house. Two nights very much enjoyed here and will definitely revisit.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Mrde1957, Thank you for your review following your stay at Limpley Stoke hotel. I am happy to hear you enjoyed your two-nights break at our hotel located in the gorgeous countryside, located at only four miles from the centre of Bath. Indeed, the D1 First Bus stop is at a five minutes walking distance from our hotel and has a frequency of half an hour on weekdays, offering the opportunity to explore Bath and Wiltshire. Our characteristic, well conserved building dates from the 17th century and it is equipped to provide our guests high quality amenities and facilities according to their needs – including our very recommended breakfast. Your feedback is important as it helps us to improve and I will pass your comments to our team. Thanks for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Laura Guest Relations

"Road trip stop over."

5
10/06/2018

What a stunning property. Helpful & friendly staff. Twin room was very comfortable & the bathroom and room facilities were perfect. Yes the building is an old one, so don't expect air conditioning and power showers in your room. We were very comfortable on a warm night with the window open and what a beautiful view. Was impressed the rooms had card key entry given the age of the building. Breakfast filled us up for a whole day! Convenient bus service into Bath a short walk from the hotel, which has a last service at 2310 back to the hotel area. Helpful we could leave the car at the hotel on our departure day, whilst we enjoyed another day in Bath. Would highly recommend this hotel and look forward to a return visit.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Melanie Jane S, Thank you for your review following your stay at Limpley Stoke Hotel. I am glad you enjoyed your stay in our gorgeous 17th century building, located on the outskirts of Bath – only four miles from the centre. It is our priority to ensure high quality service, facilities and amenities – including our breakfast and free car park to all of our guests. Should any of them want to explore Bath or some stunning locations of Wiltshire, the D1 First Bus stop is only at a five-minute walking distance from our building (running with a frequency of half an hour on weekdays). Thanks for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Laura Guest Relations

"Wedding at The Limpley Stoke Hotel"

5
09/06/2018

We got married here on the 4th May 2018. I want to start by saying our day was amazing and we appreciate that a lot of this was because of the staff at The Limpley Stoke Hotel and Karen the wedding coordinator. They did not have it easy with us, we had a range of ages (11 months to 80+ years), food allergies (dairy free, gluten free, alcohol intolerance, nut allergy, orange allergy, vegetarian) and various disabilities (wheelchairs, walking frames etc). Nothing seemed to bother them and they made everything seem easy! As the bride I decided to stay the night before, along with some of my family and friends. We received the warmest of welcomes (even with everyone booking in with the same surname!) and they just made the whole experience relaxed and easy. Whilst we sourced some of our suppliers ourselves, all of which said it was a pleasure to work with the venue, we took advantage of many recommended by Karen, all of which were fantastic and I would personally recommend; Michael the pianist, Stan the DJ and the hog roast company (I apologise I cannot remember the name). Karen really does listen to what you want and everything was set up perfectly, the staff are so helpful and the day just ran smoothly. The food here is fantastic; breakfast, canapés, sit down meals, we received so many comments from guest on how lovely it all was. More people choose to stay the night of the wedding and everyone comment of how nice their rooms were. We agreed to breakfast at the same time and there were tables reserved so we could all be together. We would highly recommend The Limpley Stoke Hotel as a wedding venue but also as somewhere lovely to stay. A massive thank you to Karen and all the staff. Rachael & Michael

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Rachael and Michael (Rach122018), Thank you for your review following your stay at Limpley Stoke Hotel, our hotel located in the outskirts of Bath. I would like to thank you for choosing us to be part of such a special day as it is your wedding. It is our priority to provide not only high quality services, facilities and amenities to our guests but also to make sure that weddings are a pleasant, idyllic experience in our 17th century building with gorgeous views to the countryside. Your feedback is important to us and I am sure that Karen and all our friendly, commended staff will be happy to read your comments. Thanks for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Laura Guest Relations

"Authentic stay in the countryside"

4
04/06/2018

Located far off the Bath town, this lovely mansion offers a quiet and serene stay surrounded by rolling hills in the English countryside. The service is acceptable, and rooms are huge with tall windows so you can get the view of the gardens and hills looming in the horizons. It's certainly a tranquil place, which is very much welcome if you're looking to get away from busy city hotels or crowded resorts. Definitely recommended if you fancy a different experience in your travels.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Sharifudinrizal, Thank you for your review following your stay at Limpley Stoke Hotel. I am glad to hear you enjoyed your stay in our gorgeous 17th century building located in the outskirts of Bath with fantastic views to the countryside. It is our priority to ensure high quality service, facilities and amenities to our guests and I will pass along your comments to our team. Thanks for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Quiet location with lovely views"

5
28/05/2018

Stayed for one night, lovely building and stunning views, traffic is quite heavy in and out at peak time so have to be patient! Check in was prompt and welcoming, rooms are more than adequate and well furnished, due to the layout of the house my room only had a shower in but was lovely to use and i have no complaint. Food in the evening and breakfast was plentiful and the steak superbly cooked, meal choice a little stunted personally but found more than one option and reasonably priced for those on a work budget! Pub just down the hill if you do want to step out as well!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Nick F, Thank you for the review following your stay at the Limpley Stoke Hotel. I am glad to hear that you enjoyed the facilities in our Georgian property building and its gorgeous countryside surroundings located in the outskirts of Bath. We take pride in our often complimented customer service and I will pass your feedback along to our staff. I am sure our chefs, who are always ensuring that the food served in our hotel are always meeting high standards, will be happy to hear your feedback. Thanks for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Not a place to write home about"

3
27/05/2018

Recently spent a night here and after spending more than a friend did to stay there and hers had breakfast included. The room was small clean and functional on first impression. However when I went to wash my hair it took 15 minutes to get any hot water and the pressure was really bad. The room was very hot and there was no air conditioning. The window was very hard to open and was a security risk as it opened into a flat roof with ladder access from the court yard so I had to sleep in a very warm room with no ventilation. I say sleep but I was woken by what sounded to me like running water so I checked the bath in case I left a tap running but everything was off so I can only assume it was some sort of heating system but it was extremely loud. Breakfast was good and the food was hot and plentiful but distinct lack of staff with no one asking if we had everything we needed and we had to catch the eye of a staff member to get coffee. the end of the trip was rounded off by a less than enthusiastic staff member who didn't ask if everything was ok (if they had I would have given this feedback at that point instead of on here and I might have been able to say my concerns were noted) . All in all if you looking for a basic hotel just outside bath this is the place.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Mixedrose, Thank you for the review following your stay at the Limpley Stoke Hotel. The comfort of our guests is important, your feedback is very important to us and helps to identify any areas our guests feel require our attention and so we will be inspecting the room in which you stayed to see how we can improve. It is wonderful to hear you had the chance to try our highly recommended breakfast buffet. Our staff are often commended for their friendly and helpful customer service and I can assure you I will pass your feedback along to our team. Thanks for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Laura Guest Relations

"Lovely location"

4
27/05/2018

Stayed for 1 night with my husband for a weekend getaway. Lovely location with beautiful views, our room even had a balcony looking down the valley. The hotel is tired, but rooms look as though they have had a lick of paint recently, and are clean and comfortable. We didn't eat in the hotel as we were staying room only. Only about 4 miles into Bath, bit taxis and Ubers are a bit on the pricy side.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear MrsSimps0n, Thanks for your review following your stay at the Limpley Stoke Hotel. I am glad to hear your comments regarding to our 17th Century Georgian property and its beautiful gardens. We always ensure to provide an excellent customer service, making sure that our facilities and amenities are always meeting high standards and guaranteeing that our guests have a fantastic stay. D1 buses (First Bus) are a good alternative to get to Bath in only 20 minutes that also offers the opportunity to explore other stunning locations in Wiltshire such as Bradford on Avon, Trowbridge and Warminster. With a frequency of half an hour on weekdays, the closest stop is 5 minutes walking distance to the hotel. Thanks for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best Regards, Laura Guest Relations

"Average stay"

3
26/05/2018

Externally this is a very beautiful place but considering its age, the problems internally are no surprise. The entrance corridor and dining room are gorgeous. However, it is a real rabbit warren trying to find your room with stairs and corridors going every which way - not much fun when you are dragging luggage around and note that the lift does not go to every floor. When we finally got to our room, it was small with a tiny bathroom but reasonably comfortable. Unfortunately we found the staff less than welcoming and helpful. For example, the staff member serving us at dinner was unable to speak English and was only able to stab at the menu and when asked a question about a meal choice, disappeared, never to return. Carparking is free which would be a bonus, however, the night we stayed there was a wedding and the carpark was full with no spots available on site.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Donna S, Thanks for your review following your stay at Limpley Stoke Hotel, We are glad you enjoyed the views and location of our characteristic 17th century Georgian building. Our multilingual staff are often commended for their friendly and helpful customer service, so I was surprised to read your comments. Should any of our guests need help with anything, including their luggage, we will be happy to assist them. I would like to apologise for any issue you encountered with regard to our free car parking. We are always ensuring we provide our guests an enjoyable experience in our hotel and your feedback is important for us to make sure our services and facilities are kept to high standards. I will make note of your review and pass it along to the team. Thanks for choosing Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Great hotel, great location!"

5
26/05/2018

I was really impressed with this hotel. Great location, friendly and caring staff, great for walking, good food, rooms with a view and a nice pub just down the road too. Having found this hotel I will certainly return. Might even take the wife!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Wiltscouple2015, Thank you for your review following your stay at Limpley Stoke Hotel. I am glad you enjoyed your stay and facilities of our Georgian property building located in the outskirts of Bath. The comfort of our guests is our priority and we always ensure to provide an excellent customer service. I am happy to hear that your experience was enjoyable, and I will pass the feedback along to our staff. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Thanks for choosing Limpley Stoke Hotel. Best regards, Laura Guest Relations

"5 Star Service st 3 Star Prices!"

5
21/05/2018

We are 8 ladies who visited as part of a coach party 14th-18th May for 4 nights D.B& B. First of all the location was stunning and most of us had wonderful views. The rooms were large , nicely furnished, had Wiliam Morris design matching bed covers & curtains and had been freshly painted . The bathrooms had been recently painted too and were thoroughly cleaned every morning with fresh towels supplied daily. The staff were friendly and helpful especially in the dining room where they were obviously very busy. Breakfast was delicious with a hot & cold buffet plus additional items cooked to order and set us up for the day. Dinner was served at the table with plenty of choice and luxury of luxuries it was piping hot and served in hot dishes- a rare treat! My only criticism is that service was very slow due to the large number of guests being served at once. This could easily be remedied by staggering the times. We thoroughly enjoyed our stay and were sad to leave on Friday. Room with a view!

"Weekend break "

4
19/05/2018

Set in a lovely location around 15 minuets from Bath this is an ideal location, the hotel itself looks a little tired and would benefit from a little TLC but don't be put off by that remark I would still recommend for a nice break.

"Lovely hotel in beautiful location."

4
18/05/2018

Thoroughly enjoyed my stay here. Room was spacious with fabulous views and very clean and well decorated. Food choice was limited but very nice. Staff were very polite and friendly. Nice little local pub at the end of the drive. Some more varied evening entertainment would have been appreciated. Many of us were woken up one morning at 5.30 by shouting young guests in the garden. This lasted for 40 minutes. Not the hotels fault but I wish someone had shut them up!

"Slightly Knackered but great stay"

4
09/05/2018

This hotel has evolved from a really lovely old building, clearly added to and modified over many generations. It could use a make over just to smarten it up, but if you can put up with old off white paint and dated wallpaper it is fine. It is very clean and otherwise well maintained. Rooms and public areas are boring but totally inoffensive. We had a small family room with a double and single bed, both fine. My favourite features are the rambling corridors and staircases. From reception to our 2nd floor room you could wander between at least four disconnected staircases and get lost just for fun. For the less adventurous there is a lift. The bar and food were fine, good breakfast and everyone is most friendly. We paid just over £110 for three on a Saturday night, long weekend, about 10 minutes from Bath centre. Bargain. Taxi £17 to Bath. The location and view are really special. It is a lovely part of the world. I would go back.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear TimGPoundbury, Thank you for your pleasant review and endearing comments. I am very pleased to hear you enjoyed a great stay with us and took the opportunity to explore the charming amenities of our classical Georgian hotel, along with the beautiful city of Bath. Our warm and welcoming staff are indeed renowned for serving up smiles along with some of the finest locally-sourced dishes around, enhancing our already fantastic value for money. While our hotel is routinely renovated and maintained to a high standard, I can assure you I will make note of your feedback and in the hope of furthering the guest experience in future. We hope to welcome you back for the chance to explore more of our fascinating hotel and perhaps, for the truly adventurous, the spectacular surrounding valleys as well. Kind regards, Joseph Guest Relations

"very pleasant stay"

4
07/05/2018

an enjoyable experience with helpful pleasant staff clean room, food was good (breakfast and food from lounge/bar area) disappointed with Wi-Fi as not very good connection but this is free and my purpose of visit was for business

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear sudakel01, Thank you for a delightful review following your stay. Our staff are indeed renowned for their warm and welcoming demeanor together with the exceptional service they provide. It is wonderful to hear you were well looked after during your trip and had the chance to try our highly recommended breakfasts and bar food. Due to our classical architecture and rural location, you may find weaker signals throughout certain parts of the building. That said, we will look into possible connectivity issues and look to better optimise our services at every opportunity. Thank you again for your feedback. We hope you choose us again for future business trips, or perhaps a relaxing weekend. Kind regards, Joseph Guest Relations

"Nice hotel, a little out of the way"

4
02/05/2018

The hotel was nice, the breakfast was great, but the location is a little removed. If that is what you're looking for, then this place is a five star location. You'll have to drive into Bath. The hotel is a converted mansion, so the halls are a little crooked and there are stairs in odd places, but the place has a lot of character (in a good way).

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear JOSHUA J, Thank you for a lovely review. I am very pleased to hear that you discovered us and enjoyed such a pleasant stay. Our hotel is situated at the heart of the Avon Valley, offering you the chance to explore rural gems like the historical town of Bradford-on-Avon as well as easy access to the city of Bath (buses are frequent too). It is indeed a charming countryside retreat after a busy day of sight-seeing. We hope to welcome you back soon for more of our great food and quirky Georgian character. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Excellent"

5
30/04/2018

I stayed in one of the Executive rooms. Great space for working on a business trip. Huge room, massive and very comfortable bed, big shower. Very quiet location, just the very occasional sound of trains but no noise overnight. The room price was exceptional value for money and I would happily recommend.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear sophia27, Thank you for your complimentary review, it is wonderful to hear you had such a great time with us and found our hotel to be exceptional value for money. Our executive rooms are mostly situated in the original Georgian part of the building and indeed make for a luxurious stay. I'm very pleased to hear you managed to add a little leisure to your business trip. We hope to welcome you back again soon. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Beautiful hotel"

3
29/04/2018

I visited this hotel for a weekend away to see the sights of Bath, not quite aware of how far it was from the centre. We paid at least £20 each way in a taxi to get into Bath. The hotel from the outside is beautiful. The building is amazing. It is a typical old building with creaky sloping stairs! However the rooms were slightly on the small side, and did not match the quality of the rest of the building.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear blondiejezdevil, Thank you for taking the time to write a review of the Limpley Stoke Hotel. I am very pleased to hear you enjoyed our spectacular Georgian building and all the vintage charms it has to offer. Due to the cost, it is not recommended to take taxis to and from Bath – especially when we have a speedy and efficient bus service right on our doorstep! The newly renamed D1 takes you straight to the heart of Bath (Pulteney Bridge followed by the bus station) at a fraction of the price. I hope you have the chance to take full advantage of this should you visit us in future, and it's worth noting that our reception is always happy to help with travel advice should you make an enquiry. Thank you for choosing Bath's country hotel. Kind regards, Joseph Guest Relations

"Relaxing Stay!"

4
25/04/2018

Spent three nights here with our classic car club. Restaurant staff friendly and efficient. The buffet style breakfast starts with a big plus - hot plates, yes, hot, not warm. Also another plus - although buffet style (scrambled egg etc), fried and poached eggs are cooked to order so no rubbery eggs! Also probably some of the best bacon we have ever been served. The evening meals were fine too - once again a big plus as the vegetables were served in very hot containers also the plates were hot, not warm. Room clean and comfortable. Perfect valley location with a canal nearby to explore. Would definitely visit again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Brian W, Thank you for your complimentary review. I am very pleased to hear you had such a great time with us, and you had the chance to explore some of the beautiful surrounding countryside that often gets missed. We are indeed passionate about good food, which is reflected by the culinary expertise of our chefs. It is great to hear you had a superior experience dining with us and enjoyed the comfort and cleanliness we're renowned for at the Limpley Stoke. We hope to welcome you back for more first-rate bacon and valley adventures. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Poor communication"

2
22/04/2018

Did not communicate that our request was not met on arrival. Had pushchair and was not informed that we had no choice but to descend/climb stair to get to our room. Was moved rooms but was a VERY tight squeeze with a travel cot in room. The drains smelt in room. Heard what sounds like elephants walking in the corridor, and made the floor in room move as they walked by. Able to hear the television from a room down the corridor as well as anyone who spoke in the corridor. Probably would have been more comfortable to sleep on the floor than in the bed. Bed also seemed smaller than a standard double.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear sarsh01, Thank you for your review. I would like to begin by apologising for your disappointing experience. The comfort of our guests is of the utmost important to us and therefor I am surprised to hear you did not find much of it in your room. The classical architecture of our Georgian period property can at times mean that sound travels from particularly noisy guests, especially over a busy weekend. I am sorry if this compromised the restfulness of your visit, though I am sure you will understand it is simply the price we pay for hosting an authentic piece of history. Thank you again for your feedback, I can assure you we will use it to improve our services and hope you decide to give us another chance in future. Kind regards, Joseph Guest Relations

"fabulous stay"

4
15/04/2018

The hotel staff were wonderful and friendly, the room was really good and clean. Food was reasonably priced and the location was great for canal walks and to go into bath as well. lovely setting for the hotel and attractions.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear anoushkascotland, Thank you for taking the time to leave a delightful review following your stay. I am very pleased to hear you found our staff and their services wonderful, and had a great time exploring Bath and the beautiful surrounding countryside. We hope you choose to visit us again for more cosy rooms and great days out. Don't forget to book direct via the website or by phone for the best rates and available offers. Kind regards, Joseph Guest Relations

"Enjoyable stay"

4
11/04/2018

Week end away with hubby, ideal location, situated only 4 miles from Bath city center . we enjoyed our stay very much , comfy beds decent room size and good breakfasts , could order extra ( like poached eggs wasn't on buffet but could still be ordered . Friendly staff , lovely surroundings.would definitely recommend.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear mw196905, Thank you for such a lovely review following your stay. I am very happy you found our spectacular valleys an ideal setting for your trips to Bath. It's also great to hear you were well looked after during your visit and had the chance to enjoy some of the extras from our superb breakfast menu. We hope to welcome you and your hubby back again soon for more exceptional experiences like this one. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Nice hotel ."

3
08/04/2018

Stayed for the second time . Plenty of parking set in nice location near Bath . Nice walks by canal nearby . Nice bar and lounge area . Good view from our room along the valley. Bedroom and ensuite fine . Overall a nice place to stay .

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear stormbringer55, Thank you for your review. I am delighted to hear you had the chance to explore the scenic natural beauty of the surrounding countryside as well as the gorgeous city of Bath. The quality of our services and amenities are of the utmost importance to us and it's great to read they made for a lovely stay. Don't forget to book direct for the best rates and available offers should you visit us in future. You can do this by booking via the website or calling the hotel directly. Kind regards, Joseph Guest Relations

"Family Wedding !"

4
06/04/2018

We thoroughly enjoyed our 2 night stay at the Limpey Stoke, it is an impressive building at the top of a twisty driveway. The reception staff, waiters, bar staff and wedding staff were all really professional, polite and helpful. Our room, number 19, was warm, clean and comfortable. Breakfast on both mornings was just the best, loads of choice with great coffee. Would recommend at the drop of a hat !

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear JamesyNewportGwent, Thank you for your review. I am very pleased to hear you found your stay so enjoyable, together with the charms of our Georgian country house property. Our staff will be delighted to hear that their efforts made for a great visit and that you found both your room and dining held to the exceptional standards we pride ourselves on here at the Limpley Stoke Hotel. Thank you again for your feedback. We hope to welcome you back for more experiences like this in future. Kind regards, Joseph Guest Relations

"Great Stay!!"

5
05/04/2018

Great hotel in rural location close to bath, clean and very friendly staff. Breakfast pastries were nice and fresh but the scrambled eggs were watery apart from that I will be sure to stay again as I loved the views from the bedroom.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear georgiamoran01, Thank you for such a complimentary review. I am delighted to hear you had such a great stay with us and found our charming countryside location convenient for your trips to Bath. We source as much local produce as possible to ensure our breakfasts are fresh every time, however I will let the chef know he needs to up his scrambled egg game. We hope to welcome you back soon for another delightful visit. Thank you again for your feedback and don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Not the best"

3
03/04/2018

We chose this hotel because of the grand appearance which did live up to expectation upon arrival. The reception, restaurant and bar were all lovely but sadly the room not so. We stayed in room 9 which was quite small but pleasant looking. But we could hear the kitchen fans in the evening, the room was utterly freezing, there was no view through the window and the toilet did not flush properly. There was also no bottled water in the room which we thought was wrong. Lastly, we could hear room 8s television throughout our entire time in our room. I appreciate the building is old and soundproofing probably not possible but this is something you should bear in mind if wishing to stay here. On the plus side, the hotel is not far from Bath centre but do be careful driving down the one track winding roads to get there!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Jo S, Thank you for the review following your stay at the Limpley Stoke Hotel. I am delighted to hear you admired the grandiose architecture of our Georgian period property, together with the fine dining and amenities that go with it. It comes as a surprise that you were not met with the same exceptional standards in your room. I would like to apologise for your experience and assure you that we will investigate any potential issues present in room 9, as to avoid such scenarios in future. I would also like to state that our hotel staff and duty managers are readily available throughout the hotel and, should a problem be reported, will offer guests alternative rooms when possible. Thank you for your feedback and travel advice regarding the city of Bath. We hope to exceed all your expectations should you visit us again. Kind regards, Joseph Guest Relations

"Wedding bells"

5
01/04/2018

Stayed here for one night after my brother's wedding. Hotel a bit tired in places - but remained shabby chic not shabby! Staff were amazing. Wouldn't hesitate to recommend it to anyone looking for a fabulous wedding venue near Bath

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Lazypaws, Thank for such an endearing review. I am very pleased to hear you admired the vintage décor of our classical Georgian hotel. The charms certainly aren't lost on those with an eye for detail. Our expert staff members work hard to ensure each experience is truly special, and I do hope we have the pleasure of welcoming you back for more amazing experiences like this. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Lovely English country hotel"

5
25/03/2018

Stayed for one night whilst visiting Bath. Very welcoming receptionist & management. We were allocated a nice room at the rear with a lovely view of the valley. There was a wedding taking place but we were not disturbed at all. Breakfast was excellent, very hot & good selection. Would definitely recommend & will be staying again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Julie O, Thank you for taking the time to leave a delightful review of our country hotel. The views across the valley are truly amazing this time of year and I'm very happy to hear you made the most of your trip. I will be sure to commend our exceptionally friendly staff members and pass your compliments on to the chef. We look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Stay away unless you are a fan of the 1970's"

1
20/03/2018

I'm sorry to say this is the worst Best Western Hotel we have ever been to. The ones we use in France are fantastic and streets ahead of this one. We were not warned there was a wedding party on the Friday we came. There were no parking spaces and the din was awful. We entered to the smell of stale beer and found we had been allocated a tiny attic room on the third floor - despite booking well in advance. I assume all the decent rooms had gone to the party guests. The bed was uncomfortable and the room smelt of cheap male deodorant. We tried to sleep in the tiny double bed but were woken at 1 am by rowdy guests returning to their rooms. I had no idea hotels were still using 4'6" beds. I wish we had gone to Premier Inn instead! The next day there was a snow warning and we wanted to leave early and get home. Coming down at 7 am we were told breakfast didn't start until 8! We asked for coffee before the journey but were asked to pay extra despite the fact that we were booked in for bed and breakfast. After a bit of fuss came the only bright part of our visit. A delightful East European lady - I think called Gloria - apparently had an idea about customer service and filched us some coffee and warm croissants from the kitchen. We wandered briefly through the main reception rooms we had missed the night before and found the most awful vista of 1970's Britain with ugly wall paper and carpets, battered chairs and a few ghastly cheap prints on the walls. You could imagine you had time travelled back 40 years. Nothing would persuade me to go back here again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
DavidP26, Thank you for your review. I am disappointed to read about your recent experience at The Limpley Stoke Hotel. It comes as a surprise to us that the atmosphere that charms so many of our other guests in our Georgian period property has been met with displeasure, we hope you find something better suited to you on your next visit to the area. The rooms we provide are tended to by our dedicated staff. However, if something is amiss, you may report the issue to our hotel staff and duty managers who will offer guests alternative rooms when possible. The comfort of our guests is of the utmost importance, so please do not hesitate to allow us to make amends should you find any issues in future. I sincerely apologise for your experience on this occasion. Breakfast is generally served from 7:00 am to 9:30 am Monday - Friday, however you will find that the restaurant opening times may vary over the weekend, as stated on our website. This can lead to breakfast being served slightly later than expected. I am happy to hear you found Gloria and her service delightful, and we will be sure to pass on your comments regarding her great customer service. I hope we can provide a better overall experience should you visit us again. Kind regards, Joseph Guest Relations

"Amazing, happy, friendly wedding venue "

4
19/03/2018

We held our wedding ceremony, reception and evening function here last weekend. The setting is stunning and was truly beautiful in the snow that to greeted us and our guests. The whole function was amazingly planned and run by Karen their brilliant organiser who led us through every step of planning and on the day itself. The whole party and guests had an amazing time with brilliant food in a warm comfy setting. Nothing seemed too much trouble and we managed to put the whole thing together to a very high standard within 10 weeks after our original venue shutdown - very impressive! We were there for 3 very cold days (it snowed on two of them) and the rooms were a little ‘fresh' in the morning due to the extreme weather but it soon warmed up and 5 mins in the bar area in front of the fire soon fixed things. Maybe some rooms need a little TLC, but nothing too significant in our opinion. Service was excellent and prices were very reasonable considering the setting and proximity to Bath. Thanks to Karen and the whole team for a very special and memorable day! ????

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Ed D, Thank you for your review, I am very pleased to hear you found a very special setting for your big day and I hope you had a wonderful time celebrating it with your guests. Karen, our Wedding Co-Ordinator, is highly passionate and dedicated to ensuring each and every couple have a wedding day to remember. She will be delighted to hear how she provided such an amazing service to you and your guests. I will be sure to pass on your comments and let her know what a great job she's doing. Again, we appreciate your feedback in helping our hotel be the best it can be, and I hope we have the opportunity to welcome you back soon. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Joseph Guest Relations

"Excellent value hotel"

4
19/03/2018

We had originally booked a night in this hotel for the day of the really bad snow. When I rang to explain that the journey would be too treacherous to stay there the receptionist had no hesitation and offered us an alternative stay. This was despite the package I had booked suggesting there could be no cancellation. On arrival there was plenty of space in the car park and we were checked in promptly and given a very large room with two chairs and a desk nd a huge bed. Unfortunately due to the size of the room it was very cold so we rang the receptionist to ask what time the heating would be on. We were told 6pm but they asked if we would like a mobile heater. This was delivered promptly and it took the chill off the room. The radiator in the room never did work, despite telling reception twice more. If it had not been for this problem we would have given this hotel five stars. The shower was good and the big, white, fluffy towels were appreciated. The bar had a great atmosphere and there was a roaring fire. The service in the restaurant was good and we enjoyed the food. Value for money here was excellent and next time we are heading to Bath we will return here.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Bootsieban, Thank you for your complimentary review. We are always more than happy to hear about the positive experiences we provide our guests. Our staff aim to put the guest first every time, so I am very pleased to hear they were able to cater to you following the cold weather over the weekend. We will always try to be as flexible as possible with our arrangements to best suit your needs. I am happy to hear you were able to warm up and enjoy the comforting food and atmosphere at our cosy country hotel. I hope we have the pleasure of welcoming you back on your next visit to Bath. Don't forget to book direct for the best rates and available offers, either through our website or by calling us on 01225 723333. Thank you for choosing the Limpley Stoke Hotel. Kind regards, Joseph Guest Relations

"Very comfortable "

5
19/03/2018

We stayed the evening here whilst visiting bath for a weekend. The property is in a beautiful setting and it was snowing this weekend which added to that. We were greater by a very polite man at reception. He made clear there was a wedding on but we were able to use all facilities still Including the bar. We did not use this and instead got a taxi to bath town for £15. The room was very clean and tidy and the best was exceptionally comfy. Our double was two singles put together but this gave no issues and it just mean there was lots of room. If visiting area again would definitely stay here again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Adam P, Thank you for such a complimentary review following your stay at the Limpley Stoke Hotel. I am delighted to hear you enjoyed the spectacular views of the valley from the comfort of our charming Georgian hotel. Our staff work hard to ensure guests feel welcome and comfortable, so I will pass your kind words onto them. I am very glad to hear you found our hotel convenient for your trips to the historic city of Bath, and I hope we have the pleasure of having you stay with us again. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Avoid at all costs"

1
18/03/2018

Where to start , we arrived on Friday to the rudest concierge I have ever met, we were not informed nor offered breakfast, we booked the superior room for two nights for my wife's birthday, the room was shocking, dated , the carpet dirty, no not dirty stained and looked filthy see pics, the chair had stains of what I cannot fathom , see pics, the shower was Luke warm at best, we decided to try breakfast in the restaurant which I have reviewed separately, for £12 it's a waste of money. This is not what we were expecting, I can only think the higher reviews were people on a wedding party of their head on processo.... don't waste your time and book here avoid at all costs.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Russ P, Thank you for your review. I am highly disappointed to hear about your recent visit to our country hotel. Our staff are often praised for their warm and welcoming nature and I sincerely apologise for your experience on this occasion. The comfort and cleanliness of our rooms is of the utmost importance to us and I am sorry your stay was not up to standard. If a problem is reported, our hotel staff and duty managers are readily available and will always offer guests alternative rooms when possible to ensure you are comfortable throughout your visit. I can assure you that your comments will be passed down to all our staff here at the Limpley Stoke, and serve to provide guests with a better experience in future. Thank you for choosing the Limpley Stoke Hotel. Kind regards, Joseph Guest Relations

"Country weekend"

4
15/03/2018

Stayed here as a party of 8. Hotel is like a large country house set in a small hilly village. Its just outside Bath and is a few miles from a park and ride. We arrived early so had lunch in the bar - the sandwiches were large, fresh and delicious and were reasonably priced.We also had teas etc which are all served with homemade biscuits. The bar is not staffed and we had to ring for service but nothing was too much trouble for the waiter. Two rooms were ready so some of our party were able to book in. The rest of us asked if we could check in & collect keys later but the receptionist was quite rude saying no and didn't offer any explanation as to why not. All our rooms were on the top floor - its a bit of a warren with lots of little staircases but there were lots of signs. Our room was lovely with a large bed, decent furniture, good size TV and was spotless. The bathroom was also a good size with a bath although the floor was a little tatty & needed replacing. The shower was an electric one over the bath but what a disaster! It took ages to find a correct temperature & then it would go hot and cold -should haves just had a bath! The room had a small window and although we were comfy I think it could get very hot in summer. Breakfast was served in a beautiful room - mainly buffet but you ordered your eggs : the poached ones were perfect. There is plenty of parking and lovely views across the valley. It is a quiet hotel and I'm sure it has lots of staff but they aren't very visible - we had to ring at the bar and at reception several times for someone and had the distinct impression we were disturbing them , especially at reception and they could have been friendlier. There is a pub at the bottom of the drive which serves good home cooked food and there are plenty of walks in the area, especially near the canal.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear threecounties, Thank you very much for your complimentary review. I am delighted to hear the idyllic country setting of the Limply Stoke hotel suited your needs and allowed easy access to the historic city of Bath. The restaurant staff take great pride in the fresh food they prepare each day, so I will be sure to pass your kind words onto them. I am very happy to hear you enjoyed the comfort and cleanliness of your room, and I appreciate your comments regarding the shower and floor- we will look into correcting those before your next visit. I am surprised to hear you didn't receive the usual warm West Country welcome we offer our guests and we will investigate what went wrong on that particular day. Again, thank you for your feedback, and I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Awful Christmas"

1
14/03/2018

Heating not working. Slept with coats over us for 4 nights. Inadequate room provided against hotel policy.3 elderly adults squeezed into Room 19 which they say was a family room. We could not move. (Nothing like photos on web). No wardrobe or drawers for clothes. Everything kept in our suitcases. Toiletries on floor in bathroom. Health & safety very poor e.g. 2 settees and stack of tables outside bedroom door, no safety handles on bath or wall. No bathroom heating. Very few hand rails - lots of steps. lead on small portable heater dangerous. Kettle on shelf nearly out of reach. No table service Had to buy our drinks at the bar downstairs and take to dining room table. Had to go downstairs to another room for our coffee - if any left. Nothing every replenished. Spills on breakfast tables never cleared. Festive decoration very sparse. No entertainment except a singer Boxing night. Noone ever at reception. This was Christmas,- you would never had known. All in all a total disaster. never again. Very poor management.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Patricia M Thank you for your review. However, I would like to take this opportunity, and to reiterate the previous correspondence between the hotel and the operator with whom your Christmas Break was booked with. The operator was informed on numerous occasions, prior to arrival, that the hotel was unable to offer a triple room for adult only use, however, on or prior to your arrival this information had not been passed on to yourself. The management of the hotel did explain this at the time and would have certainly made alternative sleeping arrangements, should you have wished. I am very sorry that your decision for all guests to remain in a triple family room, designed for a maximum of 2 adults and one young child did have such a detrimental impact on your overall experience of the hotel. The hotel is an extremely popular Christmas Break destination, being located on the outskirts of Bath and within easy reach of the areas many historical and popular attractions. We have received many positive comments from guests who have enjoyed the hotel over the festive period. I am sincerely sorry that you did not thoroughly enjoy your stay. I do hope we have an opportunity to welcome you back again, so that you may experience the standards and service that so many of our guests have previously. Thank you for choosing the Limpley Stoke Hotel. Regards Joseph Guest Relations Manager

"Disappointing Stay, Beautiful Building"

2
13/03/2018

We booked this hotel because of its proximity to Bath, in particular the University, which is only a 5-6 minute drive. I called to say that we probably wouldn't arrive until after 10pm and the man on the phone said the reception would be closed but they would leave our key in an envelope at reception - which I thought was odd because most hotels have a 24 hour reception - but fortunately we were welcomed by a man at reception who basically did nothing but ask for my name and give me my key. He was pretty blunt and not very friendly. The room we were in (number 46) was extremely dated and below average. Though it was clean and relatively spacious our sleep was disturbed by the noise from surrounding rooms and the corridor, as well as the train line that passes. Windows and walls are paper thin. We were meant to have a standard double with a view but comparing other rooms (there was a large group of us staying) others had paid for single/twins that were larger and much nicer. Facilities were very basic and no plug sockets either side of the bed. The most disappointing this was breakfast. Firstly, we were due to be somewhere quite early both days and struggled to fit in a breakfast before our days out with breakfast starting at 8am -most hotels start breakfast at 7am even on a weekend - and on the first night of our stay they were late opening up the dining room. Second, the selection at breakfast was really poor. Cooked was okay, but buffet style and even at the start of service a little overcooked. There was no fruit selection and a very poor offering of cereal/pastries/yoghurt. If you paid for it with your room price still go but don't bother paying £12. Service was very slow and lacking in terms of refilling tea/coffee. What was also frustrating was that there was a menu that you could order from but only after the waitress cleared our plates did she point it out and offer to take an order from us. One stand out member of staff was the bar-tender on the Saturday night, he was by far the most friendly and attentive member of staff we encountered. This hotel was great in terms of location but is a poor example of a best western, we probably won't return and were pretty irritated after having paid £200 for 2 nights.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Jamie R, Thank you for the review. I am disappointed to read your comments regarding the reception and your guestroom. I can assure you that this is out of the ordinary, and your comments will be passed on for a member of the management team to investigate. I am, however, glad to hear you found the location convenient trips into Bath and the surrounding area. Our reception team are often complimented on their welcoming and helpful customer service, so your experience comes as a surprise to us. We will look into what went wrong on that particular morning. I am happy to hear you enjoyed the classical architecture of our Georgian hotel. We are constantly looking to improve and renovate our rooms to better accommodate our guests and your feedback is vital to that process. I am glad to hear you found the room clean and spacious. I was extremely surprised to read your comments regarding your breakfast experience, as our guests would normally positively comment on the standard and quality of service. You are correct in that we do offer certain items to order, such as eggs, fish, meats and omelettes. However, the full breakfast offering would include cereals, toast, fresh fruit, yogurts, along with the full English breakfast including locally sourced back bacon and sausages, hash browns, tomatoes, scrambled eggs and fried bread, with your choice of freshly brewed tea or coffee. I sincerely apologise if this did not meet with your expectations. I hope we have an opportunity to welcome you back soon for the positive experiences we are known for at Limpley Stoke. Kind regards, Joseph Guest Relations

"Nice stay"

4
04/03/2018

Nice Hotel in a quiet area with lovely views. Nice warm & clean room in a building with lots of character. Excellent breakfast with a good choice, friendly & attentive restaurant staff. Short walk to get bus to Bath or a short drive to Park & Ride.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear jennyc16, Thank you for the review following your stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay and that you admired the peaceful setting. The comfort of our guests is very important, so I was pleased to read that you found your room nice and warm and cleaned to a good standard. It was also wonderful to read that you thought our Georgian period property had lots of character. Our staff strive to provide welcoming customer service, so they will be pleased to hear that you found them friendly and attentive. I was also delighted that you thought your breakfast here was excellent and that the menu was plentiful, I will pass your kind words on. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"Weekend break outside Bath"

4
03/03/2018

We wanted to stay in Bath but found the prices so high we decided to stay 10 minutes outside and taxi into the City. We were going to the Rugby and wanted a night out in the City. The hotel is in a very quiet setting overlooking the river and railway, its very quaint and peaceful. Pub at the end of the drive is very olde worlde and basic but nice. Hotel was more than adequate for our needs, rooms were clean and tidy, large beds and nice view. Breakfast was a bit disappointing, but ok by hotel standards. We went to a local pub for a meal - Seven Stars which is well recommended, taxi was £12 and then the next day taxi to Bath was £15 - get the Bradford upon Taxi as the City ones seem to charge more.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear paulnoble53, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. It was wonderful to read that you thought our hotel, which is just 4 miles from the centre of Bath, was ideally situated and that you admired the peaceful, countryside setting. I was also pleased that you were comfortable in your guestroom and that you found it clean and tidy, with nice views. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Perfect stay."

5
28/02/2018

Stayed for just one night. The hotel including the room was nice, clean and had a great view over the valley. The staff were attentive and friendly plus the food was good at both night and breakfast. Great location for visiting Bath.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Tom O, Thank you for such a complimentary review following your stay at the Limpley Stoke Hotel. It was wonderful to read that your stay was perfect and that you thought our hotel was ideally situated on the outskirts of Bath. The comfort of our guests is important, so I was pleased you thought your room was nice and clean with great views across the valley. I was also glad you found our staff to be very friendly and attentive and that you enjoyed your evening meal and breakfast, I will most certainly pass your kind words on. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Short break"

4
22/02/2018

On arrival had to wait 10 minutes to check in, as only receptionist was on the phone,behind a mirrored glass screen, csol no visual contact. Room and bed clean and comfortable, with ample electric sockets. Drain smell, which never completely disappeared, from bathroom and toilet pan not secured to floor. We felt lighting could be improved by dispensing with inefficient uplighters over bed and replacing with bedside lamps. These negatives not sufficient enough for us to interrupt our break with discussions with management, but feel some attention is require. On positive side, the variety and quantity at breakfasts were very good and we were impressed with the very efficient and friendly waitress. On the whole it was a value for money break (3 nights) and would stay here again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Chippy251, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was pleased you thought your stay was good value for money and that you would like to return in the future. Our reception team are often commended for their efficient customer service, so I was surprised to read your comments and I am sorry if you had to wait a short time upon check-in. The comfort of our guests is important, so I was pleased that you found your room clean and comfortable and that there were ample plug sockets available. Your feedback regarding the lighting and drains is appreciated and will be passed onto the maintenance team to look into. It was wonderful to read that you enjoyed the breakfast buffet and thought the menu was plentiful. I was also pleased to read that you found the waitress very friendly and efficient, they will be thrilled to hear your kind words. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Idyllic country and vintage wedding venue"

5
21/02/2018

We held our wedding at Limpley Stoke Hotel and we could not have asked for better service. Our wedding planner Karen was outstanding, she answered all of our questions and queries and made us very relaxed throughout the whole planning process. Karen ensured everything ran smoothly on the day and we barely knew she was present which demonstrates how efficient and effective she is at her job. It was amazing to see everything we had discussed in conversation with Karen over the past 15 month come to fruition just as we had envisaged. The staffing team were fabulous and the service was excellent. All our wedding guests commented on how lovely the hotel is, referring to the vintage and rural atmosphere. Thank you to Limpley Stoke for providing us with such a fantastic, perfect and memorable day!!!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Alex M, Thank you for your kind words following your wedding here at the Limpley Stoke Hotel. I was delighted that you had such a fantastic and memorable day and would like to say that it was an absolute pleasure to be chosen as your wedding venue. Our Wedding Co-Ordinator, Karen, is passionate about ensuring the organising and planning process runs perfectly to ensure that you have a wonderful wedding day. Karen will be thrilled to hear that you thought she was outstanding and that our staff also provided fabulous service. It was also wonderful to read that your guests were so complimentary towards our hotel and that they thoroughly enjoyed the charm of our Georgian period property and admired the countryside views. Thank you again for your kind words, I am so pleased that your wedding day was beautifully memorable and it was a pleasure to be a part of your special day. I would like to take this opportunity to wish you all the best in the future. Kind regards, Maria Guest Relations

"Visiting Bath"

4
20/02/2018

Great stay for the money ! Clean rooms, comfy beds, great food, nice staff . Absolute bargain. The only negative was the shower wasn't great but we had a bath so that was a bonus. Stayed in hotels that cost three times this and not had such good facilities or service .

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear flowerlady2411, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was pleased that you enjoyed your stay and though it was great value for money. The comfort of our guests is important, so it was wonderful to read that you thought the bed was comfortable and your room was cleaned to a high standard. I was also delighted that you thought our staff were friendly and that the food in our restaurant was great, I will pass your kind words on. Thank you for choosing the Limpley Stoke Hotel, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Very Nice"

4
11/02/2018

Tried to check in early around 12:45, as we wanted to get all that out of the way before we got a taxi into Bath centre but there weren't any rooms available yet. So we had a pint in the bar, the bar was very cosy, £4.20 for a pint. Asked again after an hour if we could check in now but still unable to. We were allowed to leave the car in the car park and go off on our days adventure. Taxi to Bath was £13 with Abbey Taxis. Got back around 8pm, checked in. There is a lift which was called in advance by an observant passing member of staff who saw us heading that way with our bags, very thoughtful. The same member of staff later served us in the bar. He was very friendly and chatty. We didn't spend too much time in the bar, we went to a pub just at the end of the drive called The Hop Pole Inn as it was a little cheaper. The exterior of the hotel is not very well lit but you can see where you are going, you just need to make sure cars in and out of the hotel can see you! Room was quite small but served it's purpose well for a couple just needing somewhere to sleep. It was stuffy, and for me to say that when i love being warm and usually complain I'm cold it must have been quite hot. We even opened the window in February! The walls are so thin though, i could hear the guests next door showering, the conversation she was having whilst she showered, i could hear the toilet being flushed all as if it was taking place in our room. I could also hear hoovering coming from somewhere. Check out wasn't until 11 but i was awake from 7am onwards because it was a little noisy, my partner however was undisturbed so i'm sure it just depends on how you sleep personally. I must compliment the time taken to improve the view from the window of the room. It should have looked out onto a drab roof and walls but instead the roof had been covered in artificial grass and there were some lovely tubs filled with flowers, it proves the hotel are thinking about what you see as a guest. The hotel is lovely and the staff i encountered very friendly, but nothing really stood out to make me want to return.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Mrs P, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. We strive to provide a warm welcome at our hotel, so it was wonderful to read that you thought our staff were all very friendly and courteous, they will be pleased to hear your kind words. Our check-in time is at 3pm, however we do try to let our guests in their rooms earlier if possible. I was pleased you enjoyed a drink in our bar whilst waiting and that you enjoyed the cosy atmosphere. The comfort of our guests is important, so I was pleased you were comfortable in your room and that you appreciated the room views. However, I am sorry for any noise disturbances you encountered during your stay. Thank you for choosing the Limpley Stoke Hotel, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Nothing fantastic"

3
05/02/2018

A little bit hard to find at night and no lift to get your bags up a winding staircase as the rooms are on the 1st floor and above a bit hard for older people like my sister and I as we are in the late 60's and had large bags over 30kg as we were traveling from Australia.No porters and no help was offered by the staff at reception.Room was comfortable but there was no internet in the early hours of the morning when I had to contact Australia re work,A light bulb was blown and was reported but was not replaced in by the time we left after 2days and 3 nights stay. Breakfast was ok but nothing fantastic.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Boozemobil S, Thank you for the review. I was pleased that you were comfortable in your guestroom and that you enjoyed our breakfast buffet. We do have a lift which goes up to the second floor and our hotel staff are always more than happy to assist with guests luggage, so I was surprised to read your comments and would like to apologise for this. Thank you for choosing the Limpley Stoke Hotel. Kind regards, Maria Guest Relations

"Disappointing"

2
05/02/2018

I used to live in Bath & this hotel was always highly thought of, so I was looking forward to our 2 night stay for a family wedding. What a disappointment. The hotel was fairly clean, but very shabby & run down. We were checked in by a man with a strong accent & found it difficult to understand all that he said. We found our way to the room & within 5 minutes had a phone call to tell us that they wanted to move us as there was to be a wedding on the Saturday & it would be too noisy for us. My husband pointed out that we were there for the wedding. They then said that they needed the room for a family & would be putting in an extra bed. We later found that the room had been allocated to a couple at the wedding - NO CHILDREN! It was extremely hot in the room, but most of the windows wouldn't open as the paint had stuck them firmly closed. Part of the shower control was missing & there was a notice on the wall explaining how to work it, but without the hot & cold markings we had to figure it out for ourselves. We had a good night's sleep & went downstairs for breakfast. The waitress was the most efficient person in the building, & the breakfast was reasonable, although at the price charged I would have expected there to be some vegetarian alternatives. As I am diabetic, I had to eat a snack at lunch time. In order to be served at the bar we had to phone to place our order as the bar is not staffed. The sandwich was very good as was the wedding meal. The next morning the main rooms were being used for a wedding fair, so breakfast for the wedding guests was served in the bar. Unfortunately there wasn't room for everyone to sit down at the same time. When we sat down the table was full of dirty crockery. The member of staff pushed it all to the middle & squeezed in our crockery. We had to chase him up for some tea & coffee & before we had our cereal he announced that he would be clearing away the food [25 minutes before breakfast was due to finish]. By the time we went to check out, most of the staff were involved with setting up the wedding fair, so we felt as though we were just an inconvenience. My husband queried the bill as there was supposed to be a special rate for the wedding day accommodation. The receptionist said very bluntly that they only reserve 19 rooms & we were probably too late. My husband told her that we had booked in November, as soon as we received the invitation, but she made no attempt to check for us. I certainly would not recommend this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear craftgranny, Thank you for the review. I was surprised to read your comments regarding your guestroom and I can assure you that your comments will be passed on for a member of the management team to investigate. However, I was pleased that you had a good night's sleep. It was a pleasure to read that you thought your waitress was very efficient and that you enjoyed your breakfast. I was also glad that you thought the wedding and bar food was very good, I will pass your compliments to the chef. However, I am sorry for any inconveniences that may have been caused due to breakfast being served in our bar area, which is a rarity. Our reception team are often complimented on their welcoming and helpful customer service, so I was surprised to read your comments. The special rate for wedding guests becomes available once the wedding date it booked and are often booked up quickly, either by the couple getting married or by their guests. Thank you for choosing the Limpley Stoke Hotel. Kind regards, Maria Guest Relations

"Nice position. Lots of character."

3
31/01/2018

The hotel has lots of character and fantastic views. The bathroom was very small, with a tiny walk-in shower. The room itself was large enough, however the furniture was old. The elevator is also very small, so we ended up taking the stairs. The two members of staff at the front were both very serious and not that warm. It too us a long time to check-in and pay with our Best Western gift card. In the end, we left it with the receptionist to work out and she left it for us to pick up later. Overall, not an average hotel in a very nice location.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear colbox, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was pleased that you enjoyed the character of our Georgian hotel and that you thought the valley views were fantastic. I was also glad that you found your room spacious, although I was surprised to read your comments regarding the en-suite bathroom. In keeping with the period property, our rooms are traditionally furnished and they are all equipped with modern comforts and facilities. Our hotel staff are often complimented on their welcoming and helpful customer service, so I was surprised to read your comments and I am sorry if you had delays when checking in, although I am pleased our receptionist rectified this for you. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Kind regards, Maria Guest Relations

"Hit and miss."

3
11/01/2018

This was our second visit to the hotel as we loved the little village and the hotel seemed value for the price. On this stay, we came with our 9 week old baby. The hotel seemed to have had a little work which had been needed. We had a double room which had 2 twin beds pushed together which was absolutely fine, other than the ridge running down the centre of the bed which was a little uncomfortable (perhaps a mattress topper?). The room was good, spacious for our travel cot and good tea/coffee facilities and clean bathroom. We opted for breakfast, the waitress was lovely. The selection was good. Only comment about it....all the yoghurts were out of date. I had taken one and began eating, only to notice the date was out. I asked the waitress if she had any others, which she did, but was mortified! Not great. Glad I wasn't still pregnant. Also, the receptionist who checked us in was so lovely. She made a huge fuss of our little boy. The hotel building and grounds are gorgeous.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Mfur23, Thank you for the review following your stay at the Limpley Stoke Hotel. It was wonderful to read that you wanted to return because you loved the idyllic village setting of our hotel and that you thought it was good value for money. We are lucky to be situated in such a picturesque area, only 4 miles from the centre of Bath. I was pleased to read that you thought our Georgian period property and hotel grounds were gorgeous. It was also wonderful to read that you received a warm welcome from our receptionist, they will be pleased to hear your kind words. The comfort of our guests is important, so I was delighted that you thought your guestroom was a good standard, that the bathroom was nice and clean and that you were pleased with the complimentary tea/coffee facilities. I was also glad that you thought your room was spacious and that there was plenty of room for your travel cot. I was disappointed, however, to read that you found the bed a little uncomfortable, I will most certainly pass your feedback on. I was pleased that you thought our breakfast buffet was plentiful and the waitress was lovely. However, I was surprised to read your comments regarding the yogurts and am very sorry for this. All of our fresh produce and ingredients are monitored closely, and I can assure you that I have passed this on to the kitchen team, to ensure that this does not happen again. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"A pleasant stay"

4
08/01/2018

Very nice, typical and cozy hotel. Rooms are a bit small, but I liked it and surely they are very very clean. Shower is new. I really liked the old english details. Breakfast is good and rich, staff is very helpful and friendly. I had no problems with the nocturnal noise, there are 3 floors and many many rooms, I guess that few rooms could be a bit noisy due to the thin walls. Food at the bar is really enjoyable too. Very comfortable experience!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Peachy82, Thank you for taking the time to write a review following your recent stay at the Limpley Stoke Hotel. I was delighted that you had such a comfortable experience. Our hotel is a Georgian period property, situated on the outskirts of Bath, which overlooks picturesque countryside views. I was pleased that you enjoyed the traditional features and furnishings in our hotel and that you found your guestroom very cosy. I was also glad that you thought your room was very clean and that you were pleased with the refurbished shower. Our staff strive to provide welcoming and professional customer service, so I was pleased you thought they were friendly and helpful, they will be thrilled to hear your kind words. It was also great to read that you enjoyed our breakfast buffet and that you thought the food in our Valley Bar was also very good. Thank you for choosing the Limpley Stoke Hotel, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"My Views"

4
07/01/2018

room service food was luke warm when arrived and took longer than was told and expensive ,but the location was ok and plenty of room to park .also i thought the resteraunt was expensive also but overall the hotel was good and i would stay again

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear O5091EAalank, Thank you for the review following your stay at the Limpley Stoke Hotel, I was pleased that you enjoyed your stay and would like to return in the future. Located on the outskirts of Bath, our Georgian hotel offers spectacular countryside views. I was pleased that you admired the location of our hotel and that you thought our free parking facilities were good. Our guests are often complimentary towards the fresh, hot food which is served from our restaurant and often say how it's good value for money. So, I was surprised to read your comments and I am sorry if your food was not quite hot enough, I will be sure to pass your feedback on. Thank you for choosing the Limpley Stoke Hotel, I do hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Isolated position"

3
30/12/2017

The hotel is in a rather inaccessible position at the bottom of a steep windy hill which is not easy to negotiate in winter. Once there the staff are welcoming and friendly and the food is good. The bedrooms could do with some upgrading ,especially the heating which was haphazard, often freezing in the mornings. Our experience was not enhanced when the electricity failed one evening and we were without power for three and a half hours though the staff worked hard to ensure we had dinner ! Because of the steep approach to the hotel we were unable to get back to the hotel when there was ice on the road. Our coach had to return to Bath and find a different route.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Anne G, Thank you for the review following your stay at the Limpley Stoke Hotel. Our staff take pride in their friendly and helpful service, so I was pleased to read that you received a warm welcome and that you thought the food was good, I shall pass your compliments on. The comfort of our guests is important, so I was disappointed to hear that you were not warm enough. We do have portable electric heaters available, to ensure that you are in a warm and comfortable environment. I am sorry for the inconvenience caused by the unforeseen power cut, however I am glad our staff did their very best to accommodate guests in the situation. I was surprised to read your comments regarding the accessibility for the coach and am sorry for the inconvenience this may have caused. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back in the future. Kind regards, Maria Guest Relations

"Value for money"

4
20/12/2017

Stayed for 3 nights end of November. No request too much. Lovely staff. Food excellent with plenty of choice, beautifully cooked and presented. Warm and comfortable with one of the best beds I have ever slept in! A little jaded in areas but for the money I couldn't fault it. Some rooms not conducive to those elderly with mobility problems as stairs involved.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Antigoni44, Thank you for the review following your recent stay at the Limpley Stoke Hotel. I was pleased you enjoyed your 3-night stay and that you thought it was good value for money. Our staff strive to provide a warm welcome, so they will be pleased to hear that you thought they were lovely. I was also delighted that you thoroughly enjoyed the food in our restaurant and that you thought it was beautifully cooked and presented, and that the menu was plentiful, I will pass your compliments on. It was also wonderful to read that you found your bed warm and comfortable and that the bed was one of the best you have slept in! Porterage services and assistance is always readily available from our hotel staff. We do also have a room on the first floor and a lift to the second floor for those who have difficulty using the stairs. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Lovely setting"

4
18/12/2017

Lovely hotel in a beautiful setting. Breakfast was exceptional, staff friendly and helpful. Would definitely return. Easy access to Bath as situated just on the outskirts of town. Around 10 minutes drive. Room pleasant and loung areas very nice especially if you like Oldy woldy Decor. Very comfy and homely.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Q2592YCkarenw, Thank you for such a complimentary review following your stay at the Limpley Stoke Hotel, I was pleased you enjoyed your stay and would like to return in the future. It was wonderful to read that you admired the spectacular countryside setting of our hotel and that you thought the location was ideal, as we are just 4 miles from the centre of Bath. I was delighted that you thought breakfast at our hotel was exceptional and that you found our staff to be very friendly and helpful, I will pass your kind words on. I was also pleased that you found our lounge area and your guestroom very comfortable and pleasant, and that you liked the traditional décor in our Georgian property. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Very good"

5
13/12/2017

Came here for 2 nights to enjoy the Bath Christmas market. It a less than 5 miles from Bath city centre which is about £13 by taxi. The hotel was clean well equipped and comfortable. The staff were friendly and polite. Would reccomend.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Neil J, Thank you for such a complimentary review following your recent stay at the Limpley Stoke Hotel, near Bath. It was wonderful to read that you enjoyed your 2-night stay whilst visiting the Bath Christmas Market. The comfort of our guests is very important, so I was very pleased that you found our hotel clean, well equipped and comfortable. I was also delighted to read that you thought our staff were friendly and polite, they will be pleased to hear your kind words. Thank you for choosing the Limpley Stoke Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"A super evening meal "

3
08/12/2017

We stayed for one night so that we could visit the Christmas market in Bath. The hotel is an impressive building, with some outstanding views over the valley. Our room was very clean but in need of some tlc, as it was a bit shabby. The evening meal was excellent with a good choice of menu, well cooked, presented and served. Breakfast was good as well with a good choice of hot and cold food.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Rob N, Thank you for taking the time to write a review following your recent stay at the Limpley Stoke Hotel. I was delighted that you had a great stay at our hotel near Bath upon your visit to the Christmas Market. It was wonderful to read that you admired the grand Georgian appearance of our hotel and that you thought the views were outstanding. I was also glad that you found your room very clean and that you thoroughly enjoyed your evening meal and breakfast in our restaurant, I will most certainly pass your kind words on. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Wedding"

5
03/12/2017

What a hotel. We stayed 2 nights for a friend's wedding, night number 1 in the bridal room (39) it was fantastic lots of space we had no issues getting ready in the morning with lots of people in the room. Lovely balcony was a great touch. Night 2 was not quite as pleasant the room was nice enough but the walls very thin so we could hear all the comings and goings of the other rooms. . I cannot fault the staff at all! They were helpful and polite and nothing was too much to ask. Breakfast the first morning was served to our room and was simply amazing not ing 2 we all ate in the restaurant and again the food was brilliant, tea and coffee served to the table. We also had dinner in the restaurant on our first night which was very nice. I would definitely return to stay again and if you are considering a wedding here I would highly recommend!!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Lisa S, Thank you for taking the time to write such a complimentary review following a recent wedding you attended at the Limpley Stoke Hotel. I was delighted to read that you thoroughly enjoyed your friend's wedding celebrations and that you would highly recommend our hotel as a wedding venue. I was very pleased you were comfortable in our spacious bridal suite and that you thought the balcony was a lovely touch, although I am sorry if you were disturbed by your neighbouring guests on the following night. Our dedicated Wedding Co-Ordinator and hotel staff strive to ensure that the couples wedding day is perfect and that their guests have a wonderful time celebrating their special day with them. So it was great to read that you could not fault our staff and that you found them all very helpful and polite, I will most certainly pass your kind words on. I was also very pleased that you thoroguhly enjoyed breakfast in the comfort of your guestroom and I was delighted that you also thought the food served in our restaurant was brilliant, our chefs will be thrilled to hear your compliments. Thank you for such a complimentary review, I do hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"BW Limpley Stoke Hotel, Bath"

4
03/12/2017

A country house setting in beautiful countryside. My one night stay with breakfast was just what I wanted. Only 5 miles outside Bath in a peaceful room. I was not disturbed even though there was a wedding reception taking place the same evening.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Lynn R, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. It was wonderful to read that you admired the spectacular countryside setting and that your one-night stay was just as you wanted. Our hotel is a popular wedding and events venue and we strive to ensure our non-event attending guests are not disturbed during their stay, so it was wonderful to read that you had a very peaceful stay. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Don't pay more for executive room!"

3
23/11/2017

Good:Staff where very friendly and helpful. The food was lovely. Great view from room. Bad: creaky bed that woke me and my partner up every time we moved, tv has for about 30 channels (mostly radio) and every 5 minutes would go all red, shower dipped every time you got in. The hair dryer you had to constantly hold a button for it to be in use which was more annoying then bad. I paid out for the executive room because it was mine and my girlfriends 3 year anniversary and the hotel looked lovely in the photos. When we got there we realised that it was more beautiful in person then On the pictures. We went to the reception and the women was very pleasant and helpful. We were room number 17 and I thought because I paid more for the executive room it would be amazing but really as soon as I stepped in I realised it wasn't what I had imagined and kind of regretted my choice. We knew that because it was an old building it might have some flaws but really everything that we found wasn't a hard fix and everything we did like was the charm of the building and the hospitality. In all we had a lovely trip away but the hotel wasn't anything special and defiantly wouldn't make a return visit and if I did wouldn't waste my money on the executive room.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear hockley1994, Thank you for taking the time to write a review following your recent stay at the Limpley Stoke Hotel, it was wonderful to read that you enjoyed your anniversary trip away. I was delighted to read that you thought our staff were very friendly and helpful, and that you enjoyed the hospitality at our hotel, I will be sure to pass your kind words on. I was also very pleased to read that you admired the countryside views from your guestroom and that you thought our Georgian period property was charming. Although, I was surprised to read your comments regarding the executive room and I am sorry if you thought the bed was creaky. It was also wonderful to read that you enjoyed the food at our hotel and I will most certainly pass your compliments to the chefs. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Gorgeous Hotel"

5
13/11/2017

We only stayed one night but it was so lovely. The building is beautiful and exceptionally clean. The staff were very friendly and helpful. The food was gorgeous and very reasonably priced. Our bed was massive and we had a great nights sleep. Would definitely stay again :)

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Lauren H, Thank you for such a complimentary review following your stay at the Limpley Stoke Hotel. I was delighted that you had a lovely stay and would like to return in the future. It was wonderful to read that you thought our Georgian period property was beautiful and that you thought it was exceptionally clean, our housekeeping team will be pleased to hear your kind words. I was also glad that you were comfortable in your guestroom and that you had a great nights sleep. The staff at our hotel strive to provide a warm welcome, so it was lovely to hear that you found them very friendly and helpful. Our chefs will also be glad to hear that you thought the food was gorgeous and I was pleased you thought it was reasonably priced. Thank you for choosing the Limpley Stoke Hotel, I do hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Comfortable stay"

3
13/11/2017

The hotel is easy to find. It's maybe a little tired looking from the outside but the interior is a better standard. Had to change our room as the bathroom door would not close. Although no apology was offered we had no difficulty in changing to a better room. Room was clean and in good decor. Staff generally were polite and helpful, the breakfast staff were a cheerful start for the day. We will return but next time will make sure there are no functions as we had a rough evening from noisy inconsiderate wedding guests that were staying overnight, c'est la vie.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Mal P, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was pleased that you admired the interiors of our Georgian hotel and that you thought your guestroom was nicely decorated. I was also pleased that our staff were able to offer an alternative guestroom upon your request and that you found your room nice and clean. However, I would like to apologise if you were disturbed by wedding guests in the evening. Our staff are often complimented on their welcoming customer service, so it was wonderful to hear that you found our staff polite, helpful and cheerful, they will be pleased to hear your kind words. Thank you for choosing the Limpley Stoke Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Stunning location- classicly stylish"

5
08/11/2017

I recently stayed here with my mum whilst on our annual shopping trip to Bath. We had stayed here years ago and liked it and this time it was better than we remembered. Helpful staff and warm welcome. We stayed in a large twin room, we had phoned and requested one with extra room and good views as we like this annual trip to be a nice treat. This room (room 3) didn't disappoint plenty of space and lovely views out into the small garden and further looking onto the hills leading into bath. We had food in the bar rather than the restaurant and it was lovely I had fish and chips and my mum had pasta both good portians and very tasty Breakfast in the morning is a buffet with hot food, pasterues fruit and cereal again very nice. Can't wait to visit again

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Samantha B, Thank you for taking the time to write a review following your recent stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay during your annual shopping trip to the beautiful city of Bath. It was wonderful to read that you received a warm welcome and that you found our staff helpful. I was also glad that you were comfortable in your guestroom and that you admired its countryside views. Our chefs will be pleased to hear that you thoroughly enjoyed your meal in our Valley Bar and that you thought our breakfast options were very tasty. Thank you for choosing the Limpley Stoke Hotel, we look forward to welcoming you back in the future. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Such a wonderful stay!"

5
31/10/2017

I arrived here on Saturday with my dad, as a treat for him as he had never been to Bath and from the moment we pulled up into the car park this hotel didn't disappoint. Firstly, when we arrived at reception to book in, the lovely lady who was there saw my dad had a stick and mobility issues and immediately (without making a fuss or making me feel silly) advised that the lifts only went to Floor 2, and our rooms were on the 3rd floor - straight away she disappeared into the back office, and returned having booked dad into a first floor room. I apologised as I hadn't read the small print that said about the lifts, but she was gracious and helpful and made us feel like valued guests right from the off. There was also a wedding on that Saturday - a notice on the entrance door confirmed this - but apart from sharing the bar area with various guests, there was no way we would have known - there was no late loud noise, no disruptive guests and no cause for concern at all. I had the beef and horseradish sandwich and with drinks this was really reasonably priced. In the evening we had dinner in the restaurant, and at £22 for two (OMG delicious) courses, this was really good value too. I had the beef medallions, cooked med rare to perfection, with rosti and veg and my dad had the cheese and leek tartlet.....I can eat a lot but these portions were very generous. We shared the honeycomb cheesecake, again a generous portion. Breakfast was equally as good, with a great selection and good value at £12. The room was comfortable, and I had an amazing view over the rolling countryside...it was perfect for relaxation.....and most importantly it was spotlessly clean. I'm lucky to have travelled a lot, and this is an incredible hotel, with wonderful staff in a great location. What the staff don't know is that my dad is unfortunately on borrowed time, and this will be his first and last trip to Bath, and thanks to everyone at this hotel it was incredibly memorable.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear TravelMunchkinFP, Thank you for taking the time to write such a complimentary review following your recent stay at the Limpley Stoke Hotel. It was heart-warming to read that you and your dad left with such fond memories from your time in Bath. Our staff take pride in their friendly and courteous customer service, so it was wonderful to read that you thought our receptionist was lovely and helpful and I will most certainly pass your kind words on. Our hotel is a popular wedding and events venue and we endeavour to ensure that our non-event guests are not disturbed during their stay by assigning rooms away from the function, so it was wonderful to read that you were not disrupted during your stay. It was also great to read that you thoroughly enjoyed dining in our restaurant and that you thought it was excellent value, I will pass your compliments to the chefs. The comfort of our guests is also very important, so I was delighted to read that you found your room spotlessly clean, comfortable and relaxing, and that you admired the views across the Limpley Stoke Valleys. Thank you for choosing the Limpley Stoke Hotel, your kind words are greatly appreciated and we wish you all the very best in the future. Kind regards, Maria Guest Relations

"Victorian Country House Hotel"

3
30/10/2017

The property is in the small village of Limpley Stoke, about a 15 minute drive south from Bath, just off the main road to Warminster. The hotel is clearly sign-posted, just after you drive throught the village of Claverton. We managed to get a great advance rate of just £88 for 1 night, through the Best Western website. The hotel presents as an imposing property set on a hillside above Limpley Stoke and is accessed by a private drive, leading up from the village. There are several large car parks on site and we found little difficulty parking. On entering, you are in a long corridor, with residents lounge, two function suites, restaurant and bar leading off. The reception desk is mid-way along the corridor, next to the main staircase. Check-in was efficeint and we were given a complimentary upgrade to Room 4, on the first floor, above the main entrance. On entering the room, it was clear that it had been recently refurbished to a good standard. Three large Victorian sash windows, draped in quaint heavy curtains, had views over the valley. The design of the curtains was also reflected in the matching bed-throw and cushions. The queen bed was comfortable with crisp linnen and plenty of pillows. There were two bedside cabinets, two reproduciton easy chairs, coffee table and dressing table, with a further chair. The furniture was sympathetically reproduction period design, with matched the ambience of the property. In addition to two five-light ceiling chandeliers, there were two bedside lamps and a desk lamp, allowing a number of lighting modes to be created. The room had a large flat-screen TV with a range of freeview channels, a bluetooth soundbar to play music from your mobile phone, free WIFI, haridryer and telephone. The bathroom had a large walk-in shower, good lighting, heated towel rail, WC and a small glass shelf. There were plenty of fluffy white towels and a selection of complimentary toiletries, sewing kit and so forth. We dined that evening in the hotel's large and somewhat cavernous dining room. A bit too brightly lit. However, the menu and wine list were excellent and the waiting staff both courteous and efficient. Breakfast the next morning was taken in the restaurant and comprised a good range of hot and cold buffet items, with a menu of freshly prepared additional items (kippers, fried eggs, poached eggs etc) also available. On the evening we stayed, the hotel was hosting both a wedding and also a launch event. The property however is so large that no noise reached our first floor room. A very well-placed property to explore Bath, the nearby American Museum at Claverton, Longleat and the other attractive towns and villages in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear welshglobetrotters, Thank you for taking the time to write such a complimentary review following your stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay and that you thought our hotel was set in the perfect location to explore the city of Bath and surrounding attractions. I was pleased that you located our hotel easily because it is well-signposted and that you had no problems parking in our ample, free parking facilities. We strive to provide a warm welcome to our guests, so it was wonderful to read that your check-in experience was efficient and that you were offered a complimentary room upgrade. The comfort of our guests is very important, so it was great to read that you thought your recently refurbished guestroom was a good standard and that you found the bed comfortable, with excellent quality pillows and linen. Our hotel is decorated traditionally, in keeping with the Georgian period property. I was pleased that you enjoyed the ambience of the classical designs and that you thought your room was well-equipped with modern comforts and facilities, including a flat-screen tv and complimentary Wi-Fi. It was also wonderful to read that you thought our restaurant menu and wine lists were excellent and that our waiting staff were courteous and efficient. I was also glad that you enjoyed our plentiful breakfast buffet and will most certainly pass all of your compliments on. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next trip to the Bath area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Fantastic!"

5
26/10/2017

Excellent service with great views! Super relaxing and tucked away! Sebastian the French bartender was so funny and kind! He helped me brush up on my french! The staff were all great as well! Great food!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear andrewbreeds, Thank you for such a complimentary review following your recent trip to the Limpley Stoke Hotel. I was delighted that you thought our hotel was relaxing and that you enjoyed the peaceful, countryside setting. It was also wonderful to read that you received such excellent customer service, and that you thought Sebastian was very funny and you enjoyed his company, he will be very pleased to hear your kind words! I was also delighted that you enjoyed the food at our hotel and that you thought all of our staff were great. Thank you for choosing the Limpley Stoke Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Ok stay"

2
25/10/2017

Very small room and even tinier bathroom. Walls are extremely thin resulting in me having no option but to listen to couples making the most of a hotel stay - thankfully my son is a deep sleeper! Breakfast was good. Not sure I would stay again given the choice of hotels nearby for similar money.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear 909Caro, Thank you for the review following your stay at the Limpley Stoke Hotel. We endeavour to ensure our guests have a comfortable and enjoyable stay, so I was disappointed that you found your room small and would like to apologise for any noise disturbances you encountered. I was pleased however, that you enjoyed our full English breakfast buffet and will be sure to pass your compliments to the chefs. Thank you for choosing the Limpley Stoke Hotel, I do hope we have the opportunity to welcome you back in the future. For the best rates and available offers, be sure to book through our website or call the hotel directly. Kind regards, Maria Guest Relations

"Nice for a break"

4
25/10/2017

The staff were polite. Awesome French barman (sorry, forgot his name). Execute room was spacious with a balcony. Shower was weak. The door had alarms on them to let you know if you hadn't shut them properly. Breakfast was £12 each. The bar offers a tv, meals and water on tap. There's a bus service at the bottom of the road to get into Bath but it tends to run 15-30 mins late on a regular basis. There is a train station a 20 min walk away or you can get a cab for £12. Hotel has great views. It also has a lift.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Leigh F, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel, I was pleased you enjoyed your short break away. We are lucky to be located in such a picturesque village setting, just 4 miles from the centre of Bath and with good transport links into the city centre. It was wonderful to read that you found our staff polite and that you enjoyed the company of our barman, who will be pleased to hear your kind words. I was also glad that you found your executive room nice and spacious and that you enjoyed the countryside views from your balcony. However, I was surprised to read your comments regarding the shower pressure and will report this to our maintenance team. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"Don't stay here if there's a wedding on!!"

2
24/10/2017

We stayed here years ago and loved it's peacefulness. Unfortunately, this time was a different experience. If we had known that there was a wedding being held at the hotel, we wouldn't have booked. The noise from the guests, who were allowed to mill around in the hallway by the main doors, was, quite frankly, astounding. They had no thought at all for anyone else that might be staying there. We were in room 2, which was right above it all. We finally got off to sleep after 1am. In the morning, at breakfast, we overheard a wedding guest boast about the fact that she'd had a "Great nights sleep!" , which irked us even more! Luckily, there wasn't another wedding on that day, so the second night was better. When we were checking out, I told the lady about the hideous first night. Both her tone and facial expression suggested that she really didn't care....we certainly got the impression that a wedding party is way more important than a two night stay. If the hotel hosts weddings, they should at least put other paying guests furthest away from the over-bearing noise of the reception and inconsiderate, drunken guests! Really, really disappointing.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear JulieR900, Thank you for the review following your stay at the Limpley Stoke Hotel. As a popular wedding venue, we do advise our guests prior to their booking if there is a wedding taking place, in order to avoid disruptions. I am sorry if you were not aware of the wedding party and would like to apologise for the noise disturbances you encountered on your first night. However, I was pleased you found your second night peaceful. Our staff are often commended for their polite and helpful customer service, so I was surprised to read your comments and I would like to assure you that our staff endeavour to make all of our guests stay comfortable and enjoyable. Thank you for your feedback, it is greatly appreciated and will be passed onto the management team. I do hope that we have the opportunity to welcome you back in the future, so that we can provide you with the superior experience of your previous visit. Kind regards, Maria Guest Relations

"Best Western comfort and English beauty"

5
20/10/2017

Five nights in cosy comfort. Lush valley view from top floor. Comfortable king bed with room made up each day. Lounge and bar with elegant tall windows and gracious entry area. Reception rather empty each time I pass by. Third floor room access was by lift to second floor and stairs to the third floor. Fortunately help with luggage was offered By the reception staff on check-in and Was gratefully accepted by me. Passing trains warn of their approach using their horn which sounding like a notification on my phone was a little bit disconcerting at times. Soon got used to that sound though. Easy car parking at the hotel. Roads in the area can be very narrow so using a small car will help reduce stress levels as well as driving cautiously around the corners and up and down very steep hills. The bathroom ensuite facilities were all fine with efficient shower and hot Water for the bath. Would definitely choose to stay here again for visiting beautiful bath and family nearby. There is so much to do in Bath and around the area that it is good to allow as many days as you can for your visit. Especially true if you want days out shopping, sightseeing and chilling out. Photo of nearby canal. Access for walks for keen hill walkers, runners. Love Bath and Limpley Stoke

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Felicity M, Thank you for such a complimentary review following your 5-night stay at the Limpley Stoke Hotel, I was delighted that you had such a comfortable and cosy stay and that you enjoyed exploring the surrounding areas, such as Bath and popular nearby walking spots. It is always gratifying to hear when our guests have had a comfortable stay, so I was delighted that you found your bed comfortable and that you enjoyed the spectacular views across the Valleys from your room. I was also very pleased that you thought your en-suite bathroom facilities were good. However, I would like to apologise if the faint sounds of passing trains disturbed you. Due to the Georgian period property, our lift only goes up to the second floor. However, as you say, our staff always offer their assistance and porterage services if required. We strive provide a warm welcome at the Limpley Stoke Hotel, so I was pleased you thought our reception area was gracious and that you admired the elegant, tall windows in our bar and lounge area. Thank you for choosing the Limpley Stoke Hotel, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"NEEDS SOME ATTENTION"

3
19/10/2017

A lovely building in a great setting a bit tricky to get in and out of (narrow roads), but just needs some TLC. Room was ok but dated and needs a make over, lick of paint and new carpet a must, the bed was very firm not a great help with my back ache. The bathroom could also use the same make over, things showing signs of use. We eat in restaurant on first night, which was ok but sauces that came with main course were tasteless very poor, I did tell the waiter who was unsympathetic and said he would let the chef know, hmmmmm no response from kitchen!!!!!!! We also ordered wine with our meal, that too was poor French shiraz avoid. The bar is quaint but little atmosphere, and poorly staffed, had to ring reception for attention, phone on bar for this purpose but be prepared they don't always respond straight away. I would stay here again but rooms need attention and if update was completed sympathetically it would be a very nice hotel.

"Four Stars for the Price of Three"

5
15/10/2017

We stayed one night in this hotel as a party of fifty people, mostly elderly ladies. Another large coach load of people werein the hotel at the same time. Our arrival had been plann and we were accommodated quickly and politely. Our room was od a reaonabe size, bath tub with hot water, flat sreen tv and good wi-fi speed.There was adequate choice of food on the Dinner menu and the Buffet Breakfast was moret han adequate. In the evening before Dinner the bar was noiy (poor acoustic): the drinks were horrendously expensive. All i all a vry good experience

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear trevorbart, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. It was wonderful to read that you had a very enjoyable experience at our hotel. Our staff strive to provide a warm welcome, so I was pleased that you found your check-in easy and that our reception team were efficient and polite. It was also great to read that you were comfortable in your room and that you thought it was a good size, with good facilities, including a bath, flat screen tv and free Wi-Fi. The chefs at our hotel are passionate about serving great quality, freshly prepared food, so they will be pleased to hear that you liked the dinner menu and that you thoroughly enjoyed the breakfast buffet. I was surprised to read your comments regarding the bar noise and drink prices and I am sorry if you felt that was the case. Thank you for choosing the Limpley Stoke Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"Dated . "

3
14/10/2017

Plenty of parking here. First impressions when you see the hotel is that it's rather grand but that soon changes once inside. Check in speedy and no issues . Downstairs area nice and elegant . Can't always get a drink as the bar is unmanned and you need to ring for service . Sometimes he came , other times we gave up ! My room was on the first floor - small and well worn . Carpet frayed- cracked glass in the window. Shower but no bath . Nothing major just needs updating but I guess some residents may like it that way. Woke up both mornings by the sound of the trains about 4.30am . You can hear them clearly from the front of the hotel even if the window is closed . Spotlessly clean tho . Breakfast good but had to wait 6/7 mins to see anyone to seat us . Buffet style with loads to choose from costs £12 . Cracking pub just 2 mins walk away- good beer and even better cider. All reasonably priced . Lovely food as well and great host behind the bar. Can imagine it being a great venue for weddings etc- I may have just been unlucky with my room as I did book it rather late .

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear James G, Thank you for the review following your stay at the Limpley Stoke Hotel. I was pleased you had a good first impression from our hotel and that you thought the Georgian period property was grand. Our staff strive to provide a warm welcome, so I was glad that your check-in was speedy, with no issues. I was also delighted that you liked the appearance of our public rooms and that you thought they were nice and elegant. The comfort of our guests is important, so I was disappointed to read your comments regarding the interior and I will most certainly pass this onto our maintenance team to investigate, however I was pleased you found your room spotlessly clean. Many of our guests enjoy the faint noises of the trains passing by as they feel they are characterful, so I was surprised to read your comments and would like to apologise if you were disturbed by them. I was pleased you enjoyed our breakfast buffet and that you thought the menu was plentiful, however I am sorry if the bar service was slow. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back in the future. Kind regards, Maria Guest Relations

"Comfortable Stay"

4
12/10/2017

We enjoyed a couple of nights here where we had a meal the first night which was ok. When we were there, it was very quiet with not much atmosphere, especially in the bar, so we enjoyed an evening in the pub at the bottom of the drive.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear carolynhsilver, Thank you for the review following your stay at the Limpley Stoke Hotel. I was pleased that you enjoyed your stay at our hotel near Bath and that you enjoyed your meal in our restaurant. Our guests often commend the warm, welcoming ambience of our bar and restaurant areas, so I was surprised to read your comments and am sorry if you felt this way. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Good value for Bath."

4
11/10/2017

Decor is a bit tired, but it's clean enough and comfortable. Resturant is good, but too expensive for this sort of hotel. Parking is free and location quiet. Bar ok, WiFi ok. Nice pub nearby. Good value for Bath.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Robin P, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. It was wonderful to read that you had a comfortable stay at our hotel and that you thought it was good value for money. I was also pleased that you enjoyed the quiet, countryside location of our hotel, which is just 4 miles away from the centre of Bath. Our guests are often complimentary towards our bar and restaurant, and I was pleased you thought they were both good, however I was surprised to read that you thought our restaurant was expensive. Thank you for choosing the Limpley Stoke Hotel, your feedback is appreciated and I will be sure to pass it onto relevant staff. I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Lovely hotel tucked away from Bath"

4
07/10/2017

This hotel is in a quiet and beautiful part of Bath. It's a little tricky to find but well worth a stay. The staff are super friendly and helpful and the rooms are comfortable and cosy. The only reason I wouldn't give it five stars is because you share the bar with wedding guests which makes it difficult to have a nice relaxing drink in the evening if there is a wedding on (which there was when I stayed). That's a pretty small reason, however, and the hotel is lovely overall!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear RayJohnMusic, Thank you for taking the time to write a review following your recent stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay and that you thought our hotel was lovely. We are lucky to be located in such a quaint and picturesque village setting, just 4 miles from the centre of Bath. It was wonderful to read that you enjoyed the peaceful location of our hotel and that you thought it was well worth staying at our hotel. I was pleased that you thought our staff were very friendly and helpful and that you found your guest room comfortable and cosy, I will be sure to pass your kind words on. Thank you for choosing the Limpley Stoke Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great value for money"

4
03/10/2017

Clean, comfortable, good food, lovely staff and amazing views. Could maybe do with a little bit of updating but all in all a great hotel. Only negative is car parking. There were weddings on both days we stayed and we had real problems finding a parking space.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear kbj2003, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. Our staff take pride in their friendly and helpful customer service, so they will be pleased to hear that you thought they were lovely. I was also delighted that you enjoyed the views across the Limpley Stoke Valleys and that you found our hotel clean and comfortable. Our chefs are passionate about serving excellent quality food, so they will be glad that you enjoyed the food at our hotel. However, I was surprised to read your comments regarding our free parking facilities and I am sorry if you struggled to find a space. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"No Smiles"

1
02/10/2017

My husband and I stayed at this hotel for 2 nights on a recent visit to England and Scotland. Although the building itself looks quite stately as you approach from the street, our first impressions at the front desk were less than friendly. Unfortunately while trying to find the hotel the gps in our car and on my phone had directed us to a private residence behind the hotel property where the rather annoyed homeowner appeared (who has hotel guests frequently drive into her driveway at all hours of the day and night) and asked us to tell the hotel manager to change their postal code, something she said she'd asked them to do on numerous occasions. She was understanding after that and gave us directions to the hotel. When we arrived at the hotel two minutes later and relayed the homeowners message to the woman at the front desk she literally rolled her eyes and said 'she's not a very nice person. We've already changed our postal code'. There was no 'thank you, we'll look into that'. When I showed her on my phone that google maps had directed us to the private residence she turned on her heel and disappeared behind a screen at the desk, talking I assume to someone about the gps/postal code issue. She never smiled throughout this exchange with us, but did manage to tell us we were too early to check into our room. When we asked about places to eat in the general area she mentioned a pub near the hotel but said 'they aren't very friendly in there'. We ended up eating at that pub both nights and although the decor was sparse the owners were friendly and helpful and the food good. Apart from feeling generally unwelcome from the outset at this hotel our room and bathroom were cramped. It was located next to the main staircase which was well used during the night and creaked with each step. Our window view looked out over the smoking area for the staff which didn't help matters. Breakfasts were average, nothing extra. Overall, a beautiful building from the car park but front desk staff need a few pointers on how to behave in the competitive hospitality industry. I would not recommend this hotel to anyone.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear JinxVancouver, Thank you for the review. I was pleased that you thought the appearance of our Georgian hotel was beautiful, however I was surprised to read your comments regarding our reception team as they are often commended for their friendly and helpful customer service, which you can see in our previous reviews. We have updated the postcode on our website and any booking confirmation you receive from ourselves or alternative travel agents include directions to our hotel, which also provide the updated postcode that takes you directly to the hotel entrance. However, the postcode on google maps is the one which has been given to us by the council, which we are unable to amend. I am sorry if you felt your guestroom was smaller than you had hoped for and would like to apologise for any noise disturbances you encountered. I would like to assure you that your feedback is appreciated and your comments have been passed onto our management team. Thank you for choosing the Limpley Stoke Hotel. Kind regards, Maria Guest Relations

"Our group were looked after very well"

4
30/09/2017

I initially placed this review under restaurants in Limpley Stoke. What I said is pretty well true of the restaurant too (except for the draft beer comment). So below is what I intended for the whole hotel experience! I came to this hotel as part of a group of 22 friends in a walking group. The staff were excellent and efficient and the facilities were generally good. A decent draft beer in the bar would have been a benefit! The hotel is in an old building and the rooms are many different sizes. So if you're lucky you'll get a nice big room, otherwise one that is cosy but adequate. We all had a great stay here!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Bill C, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. It was wonderful to read that you found our staff excellent and efficient, they will be pleased to hear your kind words. Due to the period property our guestrooms do vary in shape and size, however I was pleased that you found both the large rooms and smaller rooms nice and cosy. Our rooms are all designed with modern comforts and facilities, so I was glad that you thought the facilities at our hotel were good. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Terrible stay!"

1
30/09/2017

Myself and my partner were staying here for 2 nights as we were attending a wedding near Bath. Check in was fine, we then reached our room...! We were staying in room 36, it looks NOTHING like the pictures. It was small and pokey, extremely dark and right outside the stairs and lift. It was very loud every time someone walked past. I went to reception to ask whether we could move rooms, the receptionist clearly had an attitude problem, huffed and puffed, no apology and just simply said we couldn't move. We ended up staying in the room, and had about 5 hours sleep across the 2 nights. We will not be staying here again and definitely wouldn't recommend it to anyone. The hotel is dated, creaky and the receptionist we had was just unhelpful and disinterested. Really disappointed that it cost the same price as the Hilton and we didn't stay there. Avoid avoid avoid!

"So Pretty!"

5
26/09/2017

So I chose this hotel to begin with because if the picture....I thought it would be fun. This place was really great! My husband and I came here with his parents and we only stayed 1 night....should have stayed longer...next time we come to England we will know. The rooms were clean and the staff was amazingly helpful.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Amber B, Thank you for the review following your recent stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay and that you thought our hotel was great. The comfort of our guests is very important, so I was pleased you thought our rooms were cleaned to a good standard and that our staff were amazingly helpful. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back to our hotel on your next trip to England. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Perfect wedding venue"

5
26/09/2017

My daughter married here. The ceremony was outside, luckily in glorious sunshine. Lovely outside areas for photographs. Reception room looked lovely. Food was fantastic as were the staff. No fuss, efficient and nothing was too much trouble. Stayed the night and had a clean, comfortable room with amazing views over the valley. Very nice breakfast with plenty of choice. I would highly recommend this hotel as a wedding venue. Thanks to all.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear asmalescot, Thank you for such a complimentary review following your daughter's wedding here at the Limpley Stoke Hotel. I was delighted to read that you thoroughly enjoyed the wedding celebrations and that the weather was perfect for the outdoor ceremony. We are very lucky to have such beautiful countryside views from our hotel, offering spectacular photo opportunities. Our wedding and events team are dedicated in ensuring that our wedding venue is decorated perfectly and just as the bride and groom wish for, so I was pleased to read that you thought the reception room looked lovely. It was also wonderful to read that you found our staff fantastic and efficient, and that you thoroughly enjoyed the food, I will be sure to pass your compliments on. The comfort of our guests is important, so I was glad that you found your guestroom clean and comfortable, and that you enjoyed the valley views. I was also pleased that you thought the breakfast was very nice and that the buffet options were plentiful. Thank you again for your kind words and recommendations. I do hope we have the opportunity to welcome you back to our hotel in the future. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Lovely Location"

4
23/09/2017

The hotel is a Georgian building and some of the original character has been preserved. It has lovely grounds and a nice entrance hall, there is a lift and is fairly wheelchair friendly although due to the age of the building some floors may be uneven. The hotel is about 7-8 miles from central Bath. We were called the day before our arrival to be told that 3 adults could not share a room, we explained that one of the adults would be our 16 year old son, and the person who called us advised he would check and call us back. We heard nothing more. Upon arrival we were told our booking could not be found and we had to wait a while whilst they searched for our booking, eventually we were found and we checked in nothing was mentioned about our 16 year old sharing a room. The room was a double but they had put two double beds in it so it was a bit cramped and very warm. However it was clean and had all the usual amenities.tea coffee hot chocolate in our room clean bathroom with shower etc. We did check the menu which looked reasonable but we were heading out to eat. We did open a tab however for drinks in the bar after dinner and we assumed this would be on a pay as you go basis in the end we paid cash at the bar, however we noticed £30 had already been taken from our account. We were told in the morning it would take 30 minutes to cancel this and then later we were advised it could take up to 5 working days, Be aware of this as it was not fully explained to us. I did not try breakfast so cannot comment but the dining room looked bright and clean. There is an old pub directly outside the hotel grounds which is useful if you do not want to drive into bath but want a change of scene. There is free parking although the car parks get very busy. All in all a pleasant enough hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear DeebeeLincolnshire, Thank you for the review following your recent stay at the Limpley Stoke Hotel. I was delighted to read that you admired the original character of our Georgian hotel and that you thought our grounds were lovely. We strive to provide a warm welcome at our hotel, so I was pleased you thought our hotel entrance was nice. However, I would like to apologise for any miscommunication regarding your booking and bar tab. I was glad that you found your room and en-suite bathroom nice and clean and that you were pleased with the complimentary drinks. Our guests are often very complimentary towards our restaurant because they enjoy the ambience and our plentiful menu, so I was pleased you thought our restaurant appeared bright and clean. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Beautiful location in the countryside"

4
19/09/2017

This Best Western Hotel is beautifully set in a quiet location in the countryside, about 15 minutes drive from Bath. The building itself is pretty. The service at reception was fast and efficient. Our room was kind of small and even though clean it looked a little dated, particularly the carpet. The bathroom shower had low water pressure and ran very slowly which was a little annoying, especially after a long day when you want to take a quick shower. The parking at the hotel is free. We have stayed at better Best Westerns, however, I recommend this hotel because of its good value and location.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Ena G, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was pleased that you enjoyed your stay and that you would recommend our hotel because of its good value. It was wonderful to read that you admired the beautiful countryside surroundings of our hotel and that you thought it was ideally situated, being only 4 miles from the centre of Bath. I was also pleased you received efficient customer service at reception and that you thought the appearance of our Georgian period property was pretty. The comfort of our guests is also very important, so I was pleased you found your room clean, however I am sorry if the traditional décor was not to your personal taste. I am sorry if you found the water pressure in the shower low and will most certainly pass this onto our maintenance team to investigate. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Not as nice as before"

2
17/09/2017

We visited in the weekend of the tenth. We understand this is a wedding hotel but like the setting and spend most of our time in bath which is a ten min drive. We visited this hotel two years ago and thoroughly enjoyed our time here hence why we visited again. The hotel is still as it was and our room was to a fair stand. The tea shelf was very mucky with tea stains up the wall. As stated in our reviews there us no view. I have no problem with there being no view however the mess was an issue. A hotel of this size and part of a chain really doesn't have an excuse for not sorting it out. The area could easily be tidied and made nicer but I suspect noone can be bothered. Breakfast food was fine but the drinks were poor. Got chocolate tasteless and fruit tea our of date! We probably would look to stay elsewhere as we love Bath and intend to return but not to this hotel. The most disappointing thing is that I filled out a feedback form and I haven't heard one thing back. I explained my issue with the view and lady on reception said 'oh well' had they responded to my feedback I could have given it a three however to be ignored shows how little customer service they offer and therefore I feel a poor rating is fair.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear vickyizzie, Thank you for the review. I was pleased you thought your room was a good standard, although I was surprised to read your comments regarding the view from your room, as our guests are often very complimentary towards the views across the Limpley Stoke Valleys. I am sorry if you were disappointed with the drinks, however I was glad you enjoyed the breakfast buffet. The guest feedback forms are received at head office on a weekly basis, of which all constructive criticism is taken on board and is dealt with as appropriate. Your feedback form was received today and I would like to assure you that you will receive an email to address your feedback. Thank you for choosing the Limpley Stoke Hotel, your feedback is valued and has been passed onto the management team. Kind regards, Maria Guest Relations

"Not in Bath but on a very steep hill"

3
13/09/2017

A lovely setting and I had paid extra for a room with a view. I stayed one night with the intention of visiting Bath but I arrived later than I had planned (see other reviews for the type of roads in the area) so just went for a walk in the area. I had paid on my Best Western travel card when I booked but at the reception I was charged again although this was corrected later. My room was fine and luckily I am fit enough to crawl under the desk/table to access the socket although I don't know if the lead from the hair dryer would be long enough. The bathroom was compact but included the requested walk-in shower so was fine in this respect although the water pressure was not very high. The view was lovely and the sun shone through the window in the morning. Breakfast was ok and I was sat in a different room from the evening meal. The dining room was rather soulless and seemed to be set up so that it could be speedily rearranged for one of the weddings which I understand the hotel is popular for. Coffee on the terrace after breakfast was also a popular spot for everyone and lovely in the warm, autumn sunshine prior to my departure. Despite the challenging roads in the area (and the rather steep drive) I would like to return again and use the very useful bus stop to visit Bath.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear VEDay, Thank you for the review following your stay at the Limpley Stoke Hotel. It was wonderful to read that you thought our hotel was located in a lovely setting and that you enjoyed the countryside views from your guestroom. I am sorry for the payment mistake, however I was pleased this was rectified by our reception team. I was glad you were comfortable in your room and that you were pleased you had a walk-in shower, as you had requested. Although, I was disappointed to read your comments regarding the shower pressure and have passed this onto our maintenance team. Our chefs take pride in the high standards of food served at the hotel, so they will be pleased to hear that you enjoyed your breakfast, although I was surprised to read your comments regarding the atmosphere in our dining room. Our terrace area is popular with our guests, as it's the perfect spot to enjoy some food or a drink overlooking the Limpley Stoke Valleys. Thank you for choosing the Limpley Stoke Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Beautiful, ideally located, accomodating"

5
07/09/2017

Getting to this hotel was slightly challenging as the roads of Bath are interesting to say the least. Pulling up the hotel is beautiful, and peacefully located on a hill. Check in was a breeze, receptionist was welcoming and friendly. We requested a top floor room and that's what we got, the elevator only goes to the 2nd floor though so beware. Room was small and comfortable, bed was soft and bathroom was clean and adequate. We forget tooth brushes and didn't have wash cloths in the room, but receptionist was more than accommodating to provide these to us. Hotel is situated about 20 minutes away from bath by bus ride, but bus stop was close to hotel and easy to get to. Spent the evening in Bath and returned to the hotel after dark, but felt safe throughout. Parking lot was large and lighted. Would love to return here and stay again!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear meganc9150, Thank you for the review following your stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay and would love to return to our hotel in the future. We are lucky to be located in such a beautiful village setting, just 4 miles from the centre of Bath. I was pleased you thought our hotel was beautiful and the location, which overlooks the Limpley Stoke Valleys, was also very peaceful. Our reception team strive to provide a warm welcome, so it was wonderful to read that your check-in was easy and you found the receptionist friendly. I was also glad that we could accommodate to your requests and that you thought your room and bed was comfortable and your bathroom was clean and offered good facilities. As you mention, we do offer ample, free parking facilities at our hotel, of which I was pleased you benefitted from. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Nice hotel, beautiful location"

4
03/09/2017

We stayed for one night. I had requested a room on a top floor away from noise and that is kind of what we got. The room was fine, huge bed that was really comfortable and nice recently upgraded bathroom. We had dinner in the hotel which was good, can't fault the food or the service really. Waiters were friendly. There was a wedding on which meant that the bar was pretty much taken over by the wedding party and lots of children so we weren't able to enjoy the bar as we would have liked to. We just stayed in the restaurant instead. We would definitely return as we found it overall to be good value for money and we will be visiting Bath regularly to visit family who have recently moved there.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear sulkydame, Thank you for the review following your recent stay at the Limpley Stoke Hotel. I was pleased you enjoyed your stay and that you thought it was good value for money. I was delighted that you found the bed in your room comfortable and that you thought your recently refurbished bathroom was nice. It was also great to read that you enjoyed the food in our restaurant and that our staff provided excellent service, I will be sure to pass your kind words on. Thank you again for your feedback, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Limpley stoke"

5
02/09/2017

Excellent service, great food in the restaurant. The location is great for visiting bath. Room was upgraded and very pleasant and spacious. Service in the bar and restaurant was a little bit slow but worth the wait

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Walkertj, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay and that you thought our hotel was the perfect location when visiting the beautiful city of Bath, as it's just 4 miles away from our countryside hotel. Our staff at the hotel take pride in their friendly and courteous customer service, so I was pleased you received excellent service and thoroughly enjoyed the food in our restaurant. I was also very glad that you were comfortable in your guestroom and that you found it very spacious and pleasant. Thank you for choosing the Limpley Stoke Hotel, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for your best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Wedding in the western country"

4
31/08/2017

We visited this hotel for a family wedding. The. Venue is fantastic and the staff welcoming. Our room was on small side for a family of 4 but adequate. Food and drink was good. Lovely views and great pub opposite.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear 1Nick_B36, Thank you for the review following your recent stay and wedding attendance at the Limpley Stoke Hotel. I was delighted that you thought our wedding venue was fantastic and I do hope you had a wonderful time celebrating the wedding. I was pleased you thought our staff were very welcoming and that you thoroughly enjoyed the food and drink at our hotel, I will pass your kind words on. The comfort of our guests is important, so I was pleased you thought your room was good and I was delighted that you enjoyed the spectacular views of the Limpley Stoke Valleys. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Average at best"

3
30/08/2017

Staff are pleasant and helpful, but few and far between. Breakfast is a basic affair with no fresh fruit available. Coffee and tea in rooms is cheap catering company rubbish. Wifi is dismal, it can be barely picked up in the rooms. Beds are lumpy and uncomfortable, ventilation in the room is by opening a window however a train track runs close enough to hear, when a freight train rumbles past at 520am you know about it. Not suitable for business travellers based on poor quality wifi

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Rob S, Thank you for the review. Our staff take pride in their friendly and helpful customer service, so I was pleased to read that you found them pleasant and helpful. Although, I was disappointed to read your comments regarding breakfast and am sorry if it was not to your personal taste. I was surprised to read your comments regarding our free Wi-Fi because our guests often praise the accessibility of our Wi-Fi facilities, I will be sure to pass this feedback onto relevant staff to investigate. The comfort of our guests is important, so I was disappointed to read your comments regarding the bed and am sorry if you were disturbed by the train noises. Many of our guests do enjoy the charming, faint sounds of the trains passing by, but I would like to apologise for any inconveniences this may have caused. Thank you for choosing the Limpley Stoke Hotel. Kind regards, Maria Guest Relations

"wedding party"

4
27/08/2017

cant fault the hotel ,yes a few issues but this is a 3star not a 5 star hotel ,having said that our room 17 was fantastic large cleanbright and airy ,plenty of room and cupboard space lovely 4 poster bed tv.tea coffee,etc,stayed for my son and daughter in laws wedding 24,25 aug 2017.everything was great only gripe not enough bar staff on ,but they coped well ,staff were lovely and friendly ,breakfast food was plentyful and varied .something for everyone.,the wedding went without a hitch ,well done to all the staff etc,the ground were well kept etc and all in had, a great couple of days was had by all ,would i stay here again ,without a doubt ,and would recommend this hotel ,dont forget its not a 5 star hotel ,but could be with a few upgrades etc ,local for the area and a few coach party,s staying at the hotel,dont be put off by some of the reviews ,they are people personal opinions ,me i am fussy but didnt have many issues here ,so go and enjoy and email me forany quireies etc

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear shaunconnolly, Thank you for the review following your stay and wedding attendance at the Limpley Stoke Hotel. I was delighted to read that you thought your room was fantastic because it was spacious, clean, bright and airy and offered plenty of storage place and a comfortable 4 poster bed. We are lucky to be located in such an idyllic location, overlooking the Limpley Stoke Valleys and I was very pleased you thought our grounds were well kept and I hope you enjoyed the spectacular views. It was wonderful to read that you had a great time celebrating the marriage of your son and daughter in law at our hotel and that the wedding went perfectly to plan. I was also thrilled that you thought our staff were lovely and friendly and that they coped very well over the busy period. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"A bit isolated"

4
27/08/2017

Enjoyed our visit to the Limpley Stoke hotel,quite a way out of Bath,we had a nice room clean and comfortable, with a great walk in shower,nice view,we enjoyed the breakfast and the evening meals at the hotel they were well cooked and good quality,breakfast is buffet style,but eggs and other things are cooked to order,so if you want eggs or kippers etc,you order from the waiter,the only complaint we had was the price of drinks at the bar,no wonder the bar area was empty after dinner,the little pub at the bottom of the lane was much cheaper and did well from the hotel guests.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear everon2013, Thank you for the review following your stay at the Limpley Stoke Hotel, I was very pleased that you enjoyed your visit. Our hotel is located in a delightful village setting, offering spectacular views across the Limpley Stoke Valleys, just 4 miles from the centre of Bath. It was wonderful to read that you were comfortable in your guestroom and I was pleased you found it nice and clean, offering excellent en-suite facilities. The chefs at our hotel are passionate about serving excellent quality food, so they will be very pleased to hear that you thought that both the breakfast and evening meals were good quality. Although, I was surprised to read your comments regarding the drink prices and will pass your feedback on. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Excellent Hotel"

5
25/08/2017

This is a great hotel to stay in, we stayed from 21/08/2017 till 25/08/2017 and found the staff to be wonderful, the food was very nice and the room was glorious, the hotel is set in magnificent grounds and the hotel catered for our every need, I would recommend this hotel and go back again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear alanweech1234, Thank you for the review following your stay at the Limpley Stoke Hotel. It was delightful to read that you enjoyed your stay and that you would like to return in the future. I was pleased that you found our staff to be wonderful and accommodating and that you enjoyed the food served in our restaurant, I will be sure to pass your kind words on. I was also glad that you thought your room was glorious and that you admired our hotels magnificent grounds, which overlook the Limpley Stoke Valley. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Beautiful location"

3
24/08/2017

This hotel is beautiful from the outside and completely fits the atmosphere of the area. Unfortunately, there was no air conditioning in our room and the temperature was high in July. We wanted to stay 2 nights, but it was too hot to sleep. The staff was kind and did bring fans. The view from our window was unpleasant, garbage cans and smoking staff. We definitely did not get the room with the view. I would rate this hotel lower, but it is in a beautiful area. It has enormous potential.

"Lovely place to stay"

5
19/08/2017

This was our third visit and yet again we had a very comfortable stay. We had a spacious corner room on the 2nd floor, which was quiet and had a beautiful view of the valley. The location is great - 10 minutes drive from Bath city centre, but in lovely countryside - easy access but not overpriced. Excellent value for a 3 star hotel. What's more the staff are really helpful and pleasant and can't do enough for you. It's a 3 star hotel in a 5 star location. For us this hotel has character, the food is really good and reasonably priced, and you are made to feel welcome, which is everything we look for.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Jackie F, Thank you for such a complimentary review following your return visit to the Limpley Stoke Hotel. It was wonderful to read that you thought our hotel was excellent value and that you would rate the location 5 stars, I will pass your kind words on. I was also delighted that you were comfortable in your spacious guestroom and that you enjoyed the beautiful views across the valleys. Our staff take pride in their friendly and helpful customer service, so they will be very pleased to hear that you felt very welcome and at ease during your stay. I was also glad you enjoyed the food in our restaurant and will be sure to pass your compliments to the chef. Kind regards, Maria Guest Relations

"Average hotel"

3
17/08/2017

I can't say this is a great hotel, espcially because it's a little bit old, the furniture and the carpet looked old. It's located 10 minutes away from Bath, and it can be hard to find the property, since the streets around are very narrow and there was no sign of the hotel. You need to get here by car, otherewise there is no way you get here by train. I got a room with a nice view of the mountains, but there was weird smell, like the room had not be open in months.... The window can not be opened. There is plenty os parking lot for free. WiFi is free as well.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear EduardPM, Thank you for the review. In keeping with the period property, our hotel is decorated traditionally in order to preserve its Georgian character. Many of our guestrooms have recently been refurbished and are all designed with modern comforts and facilities. I was pleased that you enjoyed the countryside views from your guestroom. I was surprised however, to read your comments regarding the furnishings and difficulty opening your window, I will most certainly pass this onto our maintenance team to investigate as all of our windows should open. The Limpley Stoke Hotel is only 4 miles from the centre of Bath and public transport is easily accessible, of which our hotel staff are always happy to offer information on. Thank you for your feedback, it is appreciated and will be passed on. Kind regards, Maria Guest Relations

"Very enjoyable stay!"

5
17/08/2017

Loved the hotel as soon as we stepped inside - Agatha Christie film set sprung to mind! Very friendly staff on reception each time we spoke to them - thank you for the extra decaff teabags! In fact all the staff we met from the restaurant to the bar and the room staff were very pleasant. Our room was on the 2nd floor - Room 25 - and our view from the window was out across the valley. Large room with comfortable beds; bright and airy; bathroom was nice and clean. Although we didn't watch it much we liked the larger than usual hotel TV! Breakfast - varied menu although I stuck to poached eggs which were always done to perfection! Dined in the restaurant twice and both times we thoroughly enjoyed our meal and desserts! As mentioned on their website the hotel is a popular wedding venue and in fact there were two weddings whilst we were there, but once in our room we couldn't hear the music from downstairs so were not disturbed. Personally I cannot recommend Limpley Stoke highly enough and wish to thank all the staff who made our stay so enjoyable.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Shirley M, Thank you for such a complimentary review following your stay at the Limpley Stoke Hotel. I was delighted you enjoyed your stay and loved the traditional character of our Georgian period property. Our staff strive to provide a warm welcome and I was pleased to read that you found all of our hotel staff very friendly and helpful. The comfort of our guests is important, so I was glad you were happy with your spacious room and that you found the bed very comfortable. Our guestrooms are all equipped with modern comforts and facilities, including free wifi and flatscreen TVs, of which I was pleased you benefitted from. It was also wonderful to read that you liked dining in our restaurant and that you thoroughly enjoyed your meals, I will be sure to pass your compliments to the chefs. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Room for improvement"

3
15/08/2017

Stayed just for 1 night and had to ask for a room change in order to avoid looking at the garbage bins and unacceptable mix of furnitures. We got a better room, but some light bulbs were missing. The staff handling our request was helpful, but not friendly. The piano player at the lobby hit the wrong tunes quite often, the food in the restauranr was OK, the service staff excellent. That's why we are giving 3 points.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear sbnhome, Thank you for the review following your stay at the Limpley Stoke Hotel. The comfort of our guests is important, so I was pleased that you were offered an alternative room to ensure that you had a comfortable stay. It was also great to read that you found our staff very helpful and our restaurant staff excellent. I was glad you enjoyed the food in our restaurant, however I am sorry if the music was not to your personal taste. Thank you for your feedback, it is appreciated and I will be sure to pass it onto relevant staff. Kind regards, Maria Guest Relations

"not worth the money"

1
13/08/2017

upon arrival man at reception waa very vague and didnt explain breakfast times or location. bed was uncomfortable, wish we were informed we were in a fire exit room as room was hot and was unable to open window due to metal stairway leading to window! emergency light on in room - hard to ignore the light. obviously staff rooms above as at 3am they were banging around and slamming doors. everytime someone walked you heard it.plug sockets on the ground not enough room to plug in any appliances. would not stay here again was not worth the money! my back is still hurting from the bed.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear michelledN6542TY, Thank you for the review. All of our staff at the hotel are often commended for their welcoming and helpful customer service, so I was surprised to read your comments regarding your arrival. The comfort of our guests is very important, so I was disappointed to read your comments regarding your room and would like to apologise for any noise disturbances. Our duty managers are available during the day and night and we like to encourage our guests to report any problems they may find at the time, in the hope that we can help resolve the matter and to ensure you have a comfortable and enjoyable stay. I was surprised to read your comments regarding the window, as all of our windows are openable, however we will certainly check this. We do also offer portable fans during the warmer months to ensure a pleasant and comfortable environment. Thank you for the feedback, it is appreciated and has been passed onto our management team. Kind regards, Maria Guest Relations

"Great three star hotel"

5
13/08/2017

Its in a lovely spot outside bath but served with a half hour local bus a few minutes walk down a hill which you can get a £4 day ticket or a £8 which 5 adults can ride on this bus takes into the center of bath The reception rooms and the dining room are big and cosy food is good and you can eat well for under £20 there is a pub a few yard down the road which sold food we didn't use but appeared serve pub grub Breakfast is £12 if not included in your stay we didn't have it Our Room and shower room where a good size three star rooms clean and tidy and comfy bed tea and coffee with mugs not cups bonus there are fair amont of stairs as its an old building and lift only goes up to second floor we on third but they where very willing to have someone help with luggage The reception and staff very helpful and friendly I will be going back sometime soon

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Vanessa H, Thank you for such a complimentary review following your stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay at our Georgian hotel near Bath and that you admired the outstanding countryside views. I was pleased you thought our hotel had a welcoming atmosphere and that you thought the dining room and reception were spacious and cosy. The chefs at our hotel take pride in the high quality meals they serve, so they will be glad to hear you enjoyed the food in our restaurant and thought it was good value for money. I was also delighted that you were comfortable in your spacious room and that you thought it was clean, tidy and had a good tea/coffee making facilities. Due to the period property, our lift does only go up to the second floor, but as you mention, our staff are readily available to offer their assistance. Our staff strive to provide friendly and helpful customer service, so they will be thrilled to hear your compliments. Thank you for choosing the Limpley Stoke Hotel, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Big grand hotel"

3
10/08/2017

Only stayed one night. Hotel setting was really nice. Wondered where we were going following sat nav but found it down quite a steep hill. Reception a bit in personal although they were dealing with a big wedding. This hotel does have weddings at the weekend so it was too noisy to eat in the restaurant or go in the bar so we went out into Bath for a meal, struggled too Park when we came back as no where else other than the hotel parking. They do advise you of the weddings though. Our room was small at the back of the hotel overlooking the smelly bins. Had to keep the window closed. The big bed was comfortable though.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Deborah P, Thank you for the review following your stay at the Limpley Stoke Hotel. We are lucky to be located in such an idyllic countryside location, just 4 miles from the centre of Bath and I was very pleased you enjoyed the setting. The comfort of our guests is very important, so I was pleased you thought your bed was comfortable, although I was surprised to read your comments regarding the bins and would like to apologise for this. Our hotel is a popular wedding and events venue which is why we do advise our guests prior to their booking if a wedding is taking place in the hope that we can prevent noise disturbances. Thank you for choosing the Limpley Stoke Hotel. Kind regards, Maria Guest Relations

"Excellent value"

5
08/08/2017

We stayed this weekend for my daughters hen party and was pleasantly surprised, the surrounding views are beautiful, it was lovely and clean and the staff were all efficient and helpful!! It's not too far into Bath but out of the city centre!! I would definitely recommend and when I go back to Bath I will stay again!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear abbeycroft1, Thank you for such a complimentary review following your stay at the Limpley Stoke Hotel. I was pleased you enjoyed your stay and I hope you had a wonderful time celebrating your daughters hen do. Our hotel is located in a quaint, countryside village just 4 miles from the centre of Bath. I was delighted that you thought the location was good and that you enjoyed the stunning valley views from our hotel. The staff at our hotel take pride in their welcoming and helpful customer service, so it was wonderful to read that you thought our staff were excellent. The comfort of our guests is very important, so it was also wonderful to read that you found your room very clean. I will be sure to pass your kind words on. Thank you for choosing the Limpley Stoke Hotel, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling us. Kind regards, Maria Guest Relations

"Nice mini break"

4
05/08/2017

We stayed in room 39 which was very nice and big and the bed was very big. The shower was rubbish though - nothing more than a dribble, no pressure and no bath as alternative. The room has a little balcony and the views from the room were lovely, but because there was a wedding reception downstairs in the garden we didn't feel comfortable using it as we would be directly above the guests and on full view. We knew that the hotel was popular for weddings and didn't think much of it, but would advise people to check if any weddings taking place at time of your stay if you want to sleep! Guests were running around and shouting through the hotel corridors until quite late at night. Apart from that we had a lovely stay and we spent most of the time in Bath's centre - it was very easy to get Uber taxi into and back from Bath.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear efisher2015, Thank you for the review following your stay at the Limpley Stoke Hotel. I was delighted that you enjoyed the beautiful countryside views from your guestroom and that you found your room very spacious, with a large bed. Thank you for your comments regarding the shower, I will most certainly pass your feedback on so that our maintenance team can investigate the matter. Our hotel is a popular wedding and events venue. We do like to advise our guests prior to their stay if an event is taking place. We do also try to assign our non-event attending guests rooms which are away from the function to prevent noise disturbances. We are lucky to be located in such an idyllic village setting, surrounded by stunning countryside views and only 4 miles from the centre of Bath. I was pleased you enjoyed the location and thought it was very easy to travel into Bath. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Lovely two night stay!"

4
01/08/2017

We stayed here as we were celebrating my parents 60th birthdays and it was around a 20 minute drive to Longleat and around a 40 minute drive to Stonehenge (although traffic at Stonehenge does make this a little longer). The building itself is very lovely looking, tucked away (note there are two entrances, one is fine, the other is very steep, so some cars may want to avoid this) and has nice views of the gardens and surrounding countryside. Check-in was fine (perhaps a little too formal), but never-the-less polite and informative; everyone else we met on reception was very friendly. Rooms were a comfortable size, with plenty of storage space, lighting, sockets and a nice bathroom. We were on the third floor and the room was very hot, but you could open the window quite a lot and there was a fan, we found so long as the window was left open it wasn't too bad. The double bed was two beds put together and there was quite an obvious dip in the middle. It was quite difficult to get the shower screen resting on the bath. Towels were fab, huge, fluffy ones. Hot chocolate in the rooms was a nice touch! Breakfast was of a very good standard, including hot, cold and extras made to order. Dinner was fantastic, it did take quite a while, but only because everything is clearly made from fresh and it isn't cheap, but no more than you'd expect to pay at a hotel and I would say definitely worth the price; the waiting staff were excellent too. The bar was well stocked (although a few local ales and ciders wouldn't have gone a miss). Overall a very enjoyable stay which I would recommend!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear SJA1987, Thank you for such a complimentary review following your recent stay at the Limpley Stoke Hotel. I was delighted that you had a very enjoyable stay and I do hope you had a wonderful time celebrating your parents 60th birthdays. I was pleased that you admired the grand appearance of our Georgian hotel and that you thought the views of our gardens and surrounding countryside were lovely. We strive to provide a warm welcome at our hotel, so I was pleased that your check-in was good and that you found our receptionists and restaurant staff to be very polite, informative and friendly. It is always wonderful to hear when our guests had a comfortable stay. I was glad you thought your room was spacious, with plenty of storage and other modern comforts and facilities, such as the complimentary hot chocolate. I was also pleased you thought the en-suite bathroom was nice and that you appreciated the high-quality towels we provide, I will be sure to pass all of your feedback on. The food at our hotel is freshly prepared to order and our chefs are passionate about serving excellent quality dishes. I was delighted to read that you thought your dinner in our restaurant was fantastic and that you thought the breakfast was also of a very good standard, I will pass your compliments to the chefs. Thank you for choosing the Limpley Stoke Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling us. Kind regards, Maria Guest Relations Representative

"One night stay"

4
29/07/2017

We stayed in room 39 which was classed as an executive room. Really nice outlook and the room and facilities were excellent. We even had a private balcony area off the room. The staff were also very friendly and helpful. We have friends who live in Bradford on Avon so didn't eat at the hotel apart from breakfast, which was a buffet style and very good. The hotel is in a great position and the nearby canal footpath will take you to Bath or Bradford on Avon. I wouldn't hesitate to book this hotel and room again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear mattkelly3, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was thrilled to read that you enjoyed your stay and that you would like to return again in the future. It was wonderful to read that you thought the facilities in your executive room were excellent and that you appreciated the stunning Valley views from your private balcony. I was also glad that you enjoyed the location of our hotel, we are lucky to be located in such a delightful, countryside setting, just 4 miles from the centre of Bath. Our staff take pride in their customer service, so they will be pleased that you found them very friendly and helpful, and our chefs will be glad to hear that you thought the breakfast buffet was very good. Thank you for choosing the Limpley Stoke Hotel. I hope we have the pleasure of welcoming you back to our hotel on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Loved it"

5
29/07/2017

Fantastic hotel, great parking and surrounds. Just down the road great little pub but also a little phone box where you can trade reading books -fantastic idea. Great breakfast. Comfortable room, lovely walking area.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Carole S, Thank you for the kind words following your stay at the Limpley Stoke Hotel. I was delighted that you thought our hotel and parking facilities were fantastic and that you loved the surroundings. We are lucky to be located in such a quaint village setting, with spectacular views of the Limpley Stoke Valleys, which as you mention, offer the opportunity for delightful countryside walks. Our Georgian hotel provides traditional rooms which are well equipped with modern comforts and facilities, so I was very pleased you were comfortable in your room. It was also wonderful to read that you enjoyed the breakfast buffet at our hotel, I will pass your compliments onto our chefs. Thank you for choosing the Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Lovely stay"

5
28/07/2017

We stayed here the night after my brothers wedding the beds were so comfortable and the rooms were well equipped. My parents stayed nights and had the afternoon tea they said it was amazing as well as the breakfast.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Kerrie C, Thank you for such a complimentary review following your stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay and do hope you had a wonderful time celebrating your brother's wedding at our venue. The comfort of our guests is very important, so I was pleased you thought your room was well equipped and your bed was very comfortable. It was also wonderful to read that your parents thoroughly enjoyed their afternoon tea and breakfast at our hotel, I will pass their compliments to our chefs. Thank you for choosing the Limpley Stoke Hotel, I do hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Wedding Guest"

4
24/07/2017

Attended as a wedding guest last weekend. Room was clean and bed was amazingly comfortable. I think £90 for room only was a bit expensive for what we got. The only downside was the room was VERY hot and there were no blackout curtains so we woke up at 6am as soon as the sun came up!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Amy H, Thank you for taking the time to write a review following your stay and wedding attendance at the Limpley Stoke Hotel. I was delighted to read that you found your bed ‘amazingly comfortable' and that your guest room was nice and clean. Although, I was surprised to read your comments regarding the price of your stay, as many of our guests comment on how our hotel is great value for money, especially in the Bath area. I would like to apologise if you were woken when the sun came up and am sorry if you felt hot in your room. During these warmer months we do have portable fans available to ensure a comfortable environment. Thank you again for your feedback, I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Guest Relations Representative

"No Water"

3
20/07/2017

We stayed on the 18 July for one night , 2 rooms. It was the night before my daughters graduation from Bath Spa University. We stayed so as to have time in the morning to get ready, stress free, and get to Bath early to do all we had to do in preparation for the graduation. Come the morning when I went to have a shower, there was no water, I went to my daughters room, and she had no water either. I went to reception to be told there was a burst pipe somewhere outside, and Wessex water were dealing with it and it was out of their hands. There was no apology, no concern, and I was later told by someone I should have demanded a refund, but at the time I had more important things on my mind, otherwise I would have demanded a refund. It marred our day, my wife and daughter could not wash there hair, or shower, and it was such an important day for us. Bitterly disappointed with them.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Kevin R Thank you for your review. I am sincerely sorry for any inconvenience caused by the burst water main which affected the hotel and the entire village of Limpley Stoke, this was an unforeseeable situation that the management of the hotel handled as best they could by contacting Wessex Water and liaising with them to rectify the situation as quickly as possible. I do hope that you and your wife thoroughly enjoyed your daughter's graduation and that you have some wonderful memories of such a memorable day. Thank you for choosing the Limpley Stoke Hotel, we do hope we have the opportunity to welcome you back again soon. Kindest regards Maria Guest Relations Representative

"Top wedding venue"

5
16/07/2017

We stayed here 13th & 14th July for a friends wedding. Beautiful location, family room plenty big enough, clean, tidy, breakfast was good (not a massive variety of cereal for kids) restaurant food delicious. Would definitely recommend this hotel for a wedding or a few days away.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Becks1985, Thank you for the review following your recent stay and wedding attendance at the Limpley Stoke Hotel. I was delighted that you enjoyed your time here and that you would recommend our hotel as a wedding venue or holiday destination. We are lucky to have such stunning countryside views from our hotel and I was pleased that you thought our hotel was in a beautiful location. It was also wonderful to read that you thought your family room was spacious, clean and tidy and that you enjoyed your breakfast. I will be sure to pass all of your kind words onto our hotel staff. Thank you for your kind words and recommendations. I do hope we have the opportunity to welcome you back to our hotel on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"A great place to stay."

4
14/07/2017

I stayed for 2 nights with 2 girl friends whilst visiting Bath. We booked in for bed and breakfast, which was extremely competitively priced in comparison to other hotels in the area. We shared a room, which although compact, was perfect for our needs. The view down the valley was beautiful, you do hear the trains going past, but they didn't disturb us unduly. The beds were comfortable, the room & en-suite were spotlessly clean, with large, good quality towels. All of the staff were helpful and friendly, however Sebastian the barman really added to the experience. His humour and banter was entertaining, but always at a professional level. We ate in the restaurant on one evening and the food was delicious and well priced. Food at breakfast was plentiful and of a good quality, again the waiting staff were friendly and attentive. The only negative was the water pressure from the shower and the fact that the temperature of the water fluctuated from very cold to very hot indeed. This was reported to reception and we were told that it would be investigated. The hotel is a typical country house style, which we really liked and it is set in a beautiful location. A taxi into Bath cost between £12 & £14 and took about 15 minutes into the centre. We all enjoyed our stay and I would definitely return if in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear MittsLondon, Thank you for the review following your stay at the Limpley Stoke Hotel. I was delighted that you and your friends enjoyed your time here and that you would like to return to our hotel on your next visit to the area. We are lucky to be located in such a naturally outstanding area and I was very pleased you enjoyed the beautiful views from our Georgian hotel. It was also wonderful to read that you thought your stay was good value for money and in a great location, being only 4 miles from the centre of Bath. The comfort of our guests is very important, so I was thrilled that you found your guestroom and en-suite spotlessly clean, with comfortable beds and good quality facilities. Although, I am sorry about the shower, I can assure you this is being looked into by our maintenance team. I was delighted to read your compliments regarding all of our friendly and helpful staff. I was especially pleased that our barman, Sebastian, made your experience even more enjoyable with his entertaining and professional service, I will be sure to pass your kind words on. Our chefs take pride in the food they serve, so they will be thrilled that you that your evening meal and breakfasts were delicious and great value for money. Thank you for choosing the Limpley Stoke Hotel. We look forward to welcoming you back to our hotel on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"A Reasonable Hotel"

3
13/07/2017

My wife and I stayed at this pleasant hotel outside of Bath. It is approx 15-20 mins drive into Bath, but a lot cheaper than similar hotels in the city. It's a nice hotel but a bit old. The room was comfortable but really need aircon. The staff were fine and the breakfast outstanding.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Robin F, Thank you for the review following your stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay at our Georgian Hotel near Bath, which as you say, is only a short drive to the city centre. It was great to read that you thought our hotel was pleasant with great rates. I was pleased you were comfortable in your room. Although, I am sorry if you felt too warm. During these warmer months we do supply portable fans, which can be used to ensure a pleasant and comfortable environment. The chefs at our hotel are passionate about serving high quality, freshly prepared food, so they will be delighted to hear that you thought the breakfast was outstanding. Thank you for choosing the Limpley Stoke Hotel. I do hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates, either through our website or by calling us. Kind regards, Maria Guest Relations Representative

"Great Views"

4
13/07/2017

Was here on coach holiday with friend. Staff were very friendly and food was good. Room was adequate, with large window which we were able to open wide. Bathroom was little on the small side with small step in middle, which we kept forgetting was there, oops. Overall we had a good 5 days and would visit again but not in that room.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Christine C, Thank you for taking the time to write a review following your recent stay at the Limpley Stoke Hotel. I was delighted that you and your friend enjoyed your 5-night stay and that you would like to return in the future. Our staff take pride in their welcoming customer service, so they will be pleased to hear that you thought they were very friendly. It was wonderful to read that you were comfortable in your guestroom and that you thought the food was good, I will be sure to pass your compliments on. Thank you for choosing the Limpley Stoke Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"A Nice Country Hotel Near Bath"

4
10/07/2017

We stayed here back in February and enjoyed our overnight stay. the only real problem we encountered during our stay was actually on check in and it was with a staff member who appeared to be quite rude and a little abrupt which did annoy us somewhat at the time, but we did speak to this staff member again during our stay and have to say that she was lovely the next few times we spoke with her. Our room was on the first floor and although quite small, it was very comfortable and did have everything we needed for an overnight stay with all of the usual hotel room facilities available. There is a bar and restaurant on site and we did have a drink here but did not dine. The drinks were very reasonably priced though and there was a large selection available. At the bottom of the hill on the approach to the hotel there is a local pub which we dined in and found the food to be very nice and very reasonably priced. The hotel is in a beautiful location overlooking the hills and river and is within easy reach of Bath and all of it's sights and attractions so it makes an excellent base when looking to explore the city but not actually stay within it. All in all we had a pleasant stay here and would stay here again if we were in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear mordygas, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was delighted that we could welcome you back and that you enjoyed your stay. Our staff strive to provide a warm welcome, so it was wonderful to read that you thought our receptionist was lovely and friendly, they will be pleased to hear your kind words. All of our guestrooms are designed with modern comforts and facilities, so I was pleased that you were comfortable in your room and that you thought the facilities were a good standard. It was also great to read that you enjoyed a drink in our bar and that you thought it was good value for money. We are lucky to be located in such a naturally outstanding area, just 4 miles from the centre of Bath. I was glad that you enjoyed the countryside views from our hotel and that you thought our hotel was an excellent destination to stay when visiting the city. Thank you for choosing the Limpley Stoke Hotel. I do hope we have the opportunity to welcome you back to our hotel on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Nice setting, poor bathroom"

3
05/07/2017

The building is beautiful, but inside everything is old and creeky. I didn't mind that until I saw how small our room was. Still, I could live with it until I turned on the shower. Good pressure at the spigot, abysmal pressure at the shower head. When I'm paying US$100/night, I don't want a shower that takes longer to rinse off than it does to bathe. If my wife, with her full head of thick hair, had shampooed that morning, we would still be there trying to get the soap out.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Tom S, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. It was wonderful to read that you thought our hotel was beautiful and that you admired the grand, Georgian appearance of it. Many of our guests feel that the timeless architecture and traditional interior in our hotel adds to the charm and character of the building, however I am sorry if you did not feel this way. I was disappointed to read your comments regarding your room size and shower facilities. We like to encourage our guests to report any issues they may find with their room to give us the opportunity to rectify them so we can ensure you are comfortable during your stay. Thank you again for your feedback, I will be sure to pass your comments on. Kind regards, Maria Guest Relations Representative

"Lovely setting...rubbish staff"

2
05/07/2017

Stayed here with a couple of colleagues and all are in the same agreement this place is set in a beautiful location....but the place could do with a huge overhaul, my room the windows were painted shut so the room was extremely hot. Shower was awful no pressure what so ever and the room was very drab and dated. Check in we were met by a women who thought she was some sort of a comedian! Just a bad experience all round. Some staff couldn't even manage a hello! The only one I came across that was just lovely was an older lady who served us at breakfast and she couldn't do enough for us. Ate twice in the restaurant as there is only one pub in walking distance, my food was OK ish, not the best I've had but ok! My colleague had mussels one night and the chef sent the dish out with no sauce on, the waiter returned the dish and 2 minuets later it was back with what can only be described as dishwasher water! I actually tried it as I couldn't believe how much he was moaning....every right too it was horrid. Check out was smooth, no problems. When ordering drinks / food against your room they do not ask for a signature and we're proper rude when we requested to sign our bills (company paid) Location is at the bottom of a very steep drive (sat nav access) so go steady although there is another way to access the hotel worth checking Google Maps prior to travelling. Would we stay again....No! There is another Best Westen about 20 minuets away where we normally stay which is so much better than Limpley, and the staff are great there.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear craig f, Thank you for the review following your stay at the Limpley Stoke Hotel. Your feedback is valued and will be passed onto our management team. I was pleased to read that you enjoyed the beautiful countryside location of our hotel near Bath. The comfort of our guests is highly important, so I was disappointed to read your comments about your guestroom. We were unaware of any windows in our guestrooms that are not openable, however, we will certainly check this and rectify as required, thank you for bringing this to our attention. During these welcome warm summer days and evenings we do have portable mechanical fans that can be used to ensure a pleasant and comfortable environment. Our hotel is a Georgian building and in keeping with this our hotel rooms are traditionally decorated to preserve the timeless charm of our period property. I am sorry if the decor was not to your taste and I will pass your comments onto our maintenance team regarding the shower pressure. The staff at our hotel take pride in providing a warm welcome at the Limpley Stoke Hotel and are often commended for their friendly and helpful customer service. I was pleased to read your kind words regarding your waitress at breakfast and will be sure to pass your compliments on. However, I was disappointed and surprised to read your comments regarding our reception staff, as they are usually commended for their welcoming and friendly manners. Although I was pleased your check-out was efficient. I am sorry if your colleague did not enjoy their meal, our chefs are passionate about the standards of food they serve, so they will be disappointed to hear this. Thank you again for your feedback, your comments will be passed on. Kind regards, Maria Guest Relations Representative

"Pleasant location. Railway line nearby but not a problem noise wise."

4
03/07/2017

Lovely room. The building is very old and the floor in the room was a little uneven, but it had character. Breakfast (buffet) was very good and food nice and hot. The local area is very pretty and there are good views from the hotel gardens, and there were from our room.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear James P, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. It was delightful to read that you thought your room was lovely and that you enjoyed the charming idiosyncrasies of our Georgian hotel. I was also pleased that you enjoyed the spectacular countryside views from our hotel garden and from your guestroom. Our chefs are passionate about serving high standards of food, so they will be happy to hear that you enjoyed our breakfast buffet and that the food was nice and hot. Thank you for choosing the Limpley Stoke Hotel. I do hope we have the pleasure of welcoming you back to our hotel again. Don't forget to book directly through our website or give us a call for the very best rates and available offers. Kind regards, Maria Guest Relations Representative

"Wonderful find"

5
03/07/2017

We stayed at the hotel courtesy of a free nights accommodation offer from N POWER. And we are so glad we did. The surroundings were lovely and peaceful and the hotel itself was very impressive, without being overpowering. Our room was on the second floor, accessible by a lift. It was well equipped and the bathroom, although small was clean and everything worked. The view from our room down the valley was wonderful and once we had got used to the trains running past, was part of the charm. We had a very good dinner in the evening celebrating our 44th wedding anniversary and breakfast the next morning was good too. All the staff were very friendly and efficient. We would not hesitate to stay there again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Valerie M, Thank you for such a complimentary review following your recent stay at the Limpley Stoke Hotel. I was delighted that you thoroughly enjoyed your stay and that you would like to return. Our hotel is a Georgian period property, situated in a delightful village setting, just 4 miles from Bath. It was wonderful to read that you enjoyed the peaceful countryside surroundings and that you thought our hotel was impressive and charming. I was pleased that you found your room comfortable and well equipped, with a clean and functional bathroom. It was also great to read that you admired your room view and that you thought the distant sound of the passing trains added to the charm of our hotel. Our chefs take pride in the quality of food they serve, so I was thrilled that you enjoyed your evening meal in our restaurant and that breakfast was also good. I was also pleased you found our staff very friendly and efficient, I will be sure to pass your compliments on. Thank you again for your kind words. I hope you had a wonderful time celebrating your 44th wedding anniversary. We look forward to welcoming you back to our hotel on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Dissapointed "

2
03/07/2017

Stayed at this hotel hoping for a good night's rest before my charity Cotswold walk but I left very tired and dissapointed. The hotel itself is in a lovely setting and looks nice inside. However the room booked was very much smaller than the one I booked and it was very dated. The mattress was awful. Felt like I was sleeping on a blow up bed. Everyone either my husband or I moved the other person would be rolled around. Absolutely terrible. We got this room on a cheaper deal £92 but I wouldn't pay £60 for it again. Got about two hours sleep. Note to the hotel owners. Spend some of that over priced rates on new mattresses for your customers.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear chellepenzance, Thank you for the review following your stay at the Limpley Stoke Hotel. I was pleased you enjoyed the countryside setting of our hotel and that you thought the interior was nice. However, I am sorry if your room was not as you had expected. The comfort of our guests is important to us, so I was disappointed to read your comments regarding your bed. If a problem is reported, our hotel staff and duty managers are readily available and will always offer guests alternative rooms when possible to ensure you are comfortable during your stay. Thank you again for your feedback, it is greatly appreciated and I will be sure to pass your comments onto the management team. Kind regards, Maria Guest Relations Representative

"Needs updating and some staff do not carry out their duties well"

2
27/06/2017

This hotel is beautiful from the outside, but old and dated inside. The disabled parking space was out of use as there was a bollard there and so I had to park elsewhere. Very difficult to get in, cannot get through the single front door in a wheelchair and the bell to ask someone from reception to come and help was not working. A kind man helped me get in. Also, 2 sets of 2 steps to get into the dining room for breakfast. Luckily I can use one leg and my crutches so I did to get into breakfast but was not comfortable without my chair. The room I was in was old and tatty and I had to try and pull an old oil radiator into the room to use it as it was cold. Then, had the strangest shaped and tasted steak I have ever had, not sure if it was a real one!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear natalier900, Thank you for the review following your stay at the Limpley Stoke Hotel. Your feedback is valued and I will most certainly pass your comments onto our management team. Our hotel is an original Georgian property, which offers traditional accommodation and stunning countryside views. I was pleased you admired the appearance of our hotel, although I am sorry if the interior was not to your taste. Many of our guests enjoy the traditional décor as it adds to the charm of the period property. I was disappointed to read your comments regarding parking and entering the hotel. Our staff are always at hand to offer assistance and guidance into the hotel, and I would like to apologise if this was not the case upon your arrival. Our rooms are traditionally decorated to preserve the Georgian charm of our period property and they are all equipped with modern comforts and facilities. I was disappointed to read your comments regarding the décor, but will be sure to pass your feedback on. The comfort of our guests is very important, so I was pleased that our staff delivered you an additional heater to ensure you were warm. Our chefs are passionate about serving high standards of food in our restaurant and bar. I am sorry if the steak was not to your taste, however I can assure you that our food is freshly prepared, using locally sourced ingredients. Thank you again for the feedback, I will be sure to pass your comments on. Kind regards, Maria Guest Relations Representative

"Warm welcome, thanks"

4
25/06/2017

Received a really warm welcome - really enjoyed our stay . Pretty location and friendly staff. We had nice meal in the garden overlooking the valley . Our room was very nice although being on the third floor and with weather it was extremely hot and we did need to use fan provided.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear P7287IIsimonk, Thank you for taking the time to write a review following your recent stay at the Limpley Stoke Hotel, I was very pleased that you enjoyed your stay. Our staff take pride in their courteous customer service, so I was delighted that you received a warm welcome and that you thought our staff were friendly. It was also wonderful to read that you enjoyed the countryside location of our hotel and that you enjoyed a nice meal in our garden, overlooking the Limpley Stoke valley. I was also pleased that our staff provided you with a fan to keep your room cool during the hot spell we had, and that you thought your guestroom was very nice. Thank you for choosing the Limpley Stoke Hotel. I do hope we have the opportunity to welcome you back in the future. Don't forget to book directly through our website, or give us a call for the very best rates. Kind regards, Maria Guest Relations Representative

"Wedding anniversary stay"

4
24/06/2017

Lovely grounds, breakfast was ok, we went at 9am, cooked breakfast was dry and other things were running out. . Room very nice. Went to the pub for lunch at bottom of lane, noise at the hotel was minimal,

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear christopherg723, Thank you for the review following your stay at the Limpley Stoke Hotel, celebrating your wedding anniversary. We are lucky to be located in such a quaint, peaceful village, overlooking the Limpley Stoke Valley. I was delighted that you thought our hotel grounds were lovely and that your room was very nice, with minimal noise. I was glad you enjoyed your breakfast at our hotel. Our chefs take pride in the fresh, high quality food they serve, so I was surprised to read your comment regarding particular parts of your breakfast and I will be sure to pass this on. Thank you for choosing the Limpley Stoke Hotel. I do hope we have the opportunity of welcoming you back on your next visit to the area. Don't forget to book directly through our website, or give us a call for the best rates and available offers. Kind regards, Maria Guest Relations Representative

"Great potential...but a lot to do to reach it."

2
18/06/2017

This is promoted as an Edwardian style building from the 1700's, which it is. The exterior is beautiful and the common areas on the first floor share a rustic elegance with the exterior. The rest of the place is another story. Our room was on the top floor. The elevator takes you to the floor below with several stairs to navigate to get to where our room was located. We were on a three week trip with normal luggage for such a journey and our only option to get our luggage to our room was to lug it up the stairs ourselves. Not a great option for two Seniors after a full morning of activities and drive in Cardiff. The worst part was that the room was not air conditioned. The temperature outside was unusually warm for the time of year, and our room was boiling to the point that one was sweating immediately after taking a shower. We left a window open and had them bring up a fan which made the night bearable. The hallways were cool, so apparently there is air conditioning in some of the hotel. The finish of the upper floors with tacky carpet and plain paint does not live up to the potential. This could be a great place if they would invest in decorating the upper halls, properly cool the entire hotel, and provide assistance with luggage. I will say that the bar was nice and we did have a very pleasant time sitting outside with a drink and enjoying the surroundings. I would go back for a drink, but would not stay there again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear sdicksteina, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was pleased that you thought the exterior of our Georgian hotel was beautiful and that the public rooms were also elegant to match the grand exterior. Due to the period property, our lift does not reach the top level of the hotel. However, our staff are more than happy to offer their assistance with your luggage. I was sorry to hear that you were too warm in your room, however I was pleased that our staff rectified this problem promptly by providing you with a fan to cool your room. I will also be sure to pass on your feedback regarding the hall way decoration. I was delighted that you could make the most of the sunny weather by enjoying a drink on our outdoor terrace, overlooking the stunning countryside views. I was also pleased that you thought our bar area was nice, I will pass your kind words on. Thank you again for the review, your feedback is appreciated and will be passed on. Kind regards, Maria Guest Relations Representative

"Liked it!! "

4
15/06/2017

Beautiful setting for the hotel and really enjoyed the cold beer looking out over the garden and beyond. Dinner was good too, smoked Salmon and prawns, followed by pork fillet and plenty of veg! Rooms a little tired but still comfortable and roomy! Enjoyed my stay!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Derek T, Thank you for the review following your recent stay at the Limpley Stoke Hotel. Our hotel occupies a delightful village setting, overlooking the Limpley Stoke Valley. I was delighted that you thought the setting for our hotel was beautiful and that you enjoyed a cold beer overlooking the garden and countryside views. The chefs at our hotel are passionate about serving high standards of food, so it was wonderful to read that you enjoyed your dinner which was served with a generous portion of side vegetables. The comfort of our guests is very important, so I was pleased you found your room comfortable and spacious. Thank you again for the review. I was delighted you enjoyed your stay and I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Guest Relations Representative

"Great short stay"

4
11/06/2017

We only booked a one night stay in this hotel for a wedding the other side of Bath as we were not happy with the inflated prices being quoted for hotels nearer the centre of Bath, what a lovely surprise we had. We all agreed that it was a real shame that we had not been able to stay longer. The service was excellent from the minute we booked in from every member of staff that we encountered. There was also a wedding at the hotel, which meant that the bar area was pretty busy, but again the staff were excellent offering to take our food and drinks order and deliver it to another lounge area so that we did not feel overcrowded. The small lunch that we had was delivered promptly and was good value for money, presented well. If I have one criticism, the Chardonnay was quite poor quality, but drinkable. The receptionist kindly organised a taxis for us (be sure to insist that they do not use V-cars). The rooms are well appointed with everything that you would expect from a hotel of this period, the beds though are amazing. We had a double which my partner and I agreed was the most comfortable bed we had slept in for ages, Premier Inn take note. Breakfast buffet was very good, we were seated promptly and our order for tea or coffee was taken immediately. The choices available was excellent, and the quality of the sausages was very good (our measure of a quality breakfast), the boil in the bag kippers not so. Our only comment would be that we should have asked as soon as you we settled down if we wanted to order any of the non Buffett items , which include all eggs other than scrambled, as our order was not well delivered. Overall we were extremely pleased with our visit, only sorry we could not spend more time with you. Just remember this is a beautiful period building, it is not a purpose built plastic and glass B & B, it is quirky and not free of a few scrapes and dents, but has character. Well done.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear crossmans, Thank you for taking the time to write a review following your recent stay at the Limpley Stoke Hotel. Your kind words and praise are truly appreciated and I was very pleased you enjoyed your stay. Our staff strive to serve friendly and helpful customer service, so it was wonderful to read that you thought our staff were excellent. Our hotel is a popular wedding and events venue, however our staff always strive to ensure that our non-event guests also receive excellent customer service. I was pleased that you appreciated our staff delivering your drinks and food into a separate lounge area, away from the crowded function. I was also glad that you enjoyed your lunch and thought it was great value for money, I will be sure to pass all your comments on. The comfort of our guests is very important, so I was thrilled that you found your bed amazing and very comfortable. I was also pleased that you thought our rooms were well appointed and are equipped with good facilities. Our chefs take pride in the food they serve, so they will be delighted to hear that you enjoyed the breakfast buffet and thought the menu was plentiful, with great quality food. I was also pleased you found the breakfast service efficient and will be sure to pass your comments on. Thank you again for such a complimentary review. I will most certainly pass your kind words onto our staff and I do hope we have the pleasure of welcoming you back to the Limpley Stoke Hotel in the future. Kind regards, Maria Walters Guest Relations Representative

"Pros & cons"

3
11/06/2017

The drive to this place, in the middle of nowhere, was a bit of a nightmare as its down tiny single lane roads & signage on the roads would help. The staff are great, even took our heavy luggage up to the top floor for us. Being the top floor the rooms were hot but nice. Breakfast was as much as you could stuff in, buffet style. Good clean rooms & quiet.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Eggster74, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. Our hotel is located in a quaint village, which overlooks the Limpley Stoke Valleys; just 4 miles from the city centre of Bath. I am sorry if you found it difficult to locate our hotel, although we do offer directions on our website. I was delighted that you found our staff great and that you appreciated the porterage service provided by them, I will be sure to pass your kind words onto our staff. It was also wonderful to read that you liked your room on the top floor and found it clean and peaceful. Our breakfast buffet often receives compliments from our guests and I was glad you found the menu plentiful. Thank you again for your feedback, I do hope you will visit us again in the future. Kind regards, Maria Walters Guest Relations Representative

"Beautiful Hotel"

5
10/06/2017

We just loved the old world charm of the hotel. On arrival we were greeted by friendly staff and helped with our bags to our room. The room was huge with a large bathroom and lovely fluffy towels.The bed was very comfortable and the bed linen spotless. The views were stunning. Breakfast was amazing and the staff friendly and helpful. The only complaint we have is that 2 nights were not long enough.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Judy A, Thank you for such complimentary feedback following your recent stay at the Limpley Stoke Hotel. I was delighted to read that you loved the old-world charm of our Georgian hotel and that you were provided with a warm welcome from our staff. The comfort of our guests is very important, so I was pleased that found your room spacious with a large, comfortable bed with and nice fluffy towels. It was also wonderful to read that you enjoyed the stunning countryside views from your guestroom. Our chefs are passionate about serving high standards of food at the hotel, so they will be thrilled to hear that you thought breakfast was amazing. Again, it was wonderful to read that you found our staff friendly and helpful, I will most certainly pass your kind words on. Thank you again for your review, I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Wonderful staff and unbelievably great food!"

5
08/06/2017

We had such a lovely stay with you after celebrating our wedding anniversary in Bath. We ate in the hotel bar, and we were both really impressed by the quality of food. I couldn't finish all of mine due to ordering too much, but you could taste the quality and love that had gone into cooking it. The same with breakfast. There was no scrimping on the bacon and it was all hot and great quality. All the staff we encountered were so friendly and helpful, we cannot fault them! Now for the downsides everywhere has them) the bathroom was small and the bet not hugely comfortable, but it did not ruin our stay. We could hear guests walking along the creaky floor but it's an old building it's nothing we haven't encountered before. When we arrived in our room there was mud on the bedsheets and it looked like pawprints. A little kitty likes to sneak in and have a nap on the bed. We reported it straight away and our sheets were changed promptly and the manager offered us a free round of drinks at the bar. It looks like (from other reviews) some people do not report issues straight away but please, if you have an issue don't wait until check-out to report it. Give the staff a chance to put it right! We will definitely be back if we need a place to stay in that area again!

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Lisaloopoo, Thank you for the review following your recent stay at the Limpley Stoke Hotel. I was delighted to read that you enjoyed your stay at our hotel after celebrating your wedding anniversary. Our hotel chefs take pride in their menu and are passionate about serving high quality food. So, it was wonderful to read that you were both very impressed by the quality of your meal and that you could tell a lot of love had gone into the cooking process. It was also wonderful to read that you found our staff very friendly and helpful, I will be sure to pass your kind words onto our staff and chefs. Due to the period property, the timeless wooden floorboards do creak a little, which many of our guests feel adds character to the hotel. I was disappointed to read your comments with regards to the bathroom size and bed, although I was pleased this did not put a negative mark on your stay. Our staff are always at hand to resolve any issue you may find, so I was pleased that your bedsheets were changed as soon as our staff were notified and that you were offered complimentary drinks in our bar. Thank you again for your feedback, it is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Needs a Refurbishment"

3
06/06/2017

We stayed for one night and that was probably enough! The Hotel has great valley views but the room was very dated in decor, absolutely freezing with no way of warming up the room and had uncomfortable twin beds with poor quality thin bedding. The bathroom was very tiny and dismal. When we went down to meet our fellow party guests for pre dinner drinks in the reception room it was again absolutely freezing and we had to ask for the heating to be put on. Reception was very quick in bringing in portable heaters, but it didn't really help. Again the dining room was freezing too with no heating. We had to resort to rushing to our rooms to gather jumpers etc to warm ourselves up. However, the evening dining menu was good as was the morning breakfast. The staff were all extremely pleasant and helpful.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Pecanslice, Thank you for the review following your stay at the Limpley Stoke Hotel. Your feedback is appreciated and will be passed onto relevant staff. Our Georgian hotel occupies a delightful village setting just 4 miles from the city of Bath and I was pleased that you enjoyed the stunning countryside views. In keeping with the period property, our hotel is decorated in a traditional style, however our rooms are all equipped with modern comforts and facilities. I am sorry if you felt cold, however we do supply portable heaters for our guests if you would like them. I was disappointed to read your comments regarding the bathroom and beds as our guests often compliment these qualities. However, I will most certainly pass your comments onto our housekeeping team. The chefs at our hotel are passionate about serving high standards of food and take time carefully selecting the menus. So, I was pleased that you thought our evening menu was good and that you enjoyed your breakfast at our hotel. It was also wonderful to read that you found our staff all very pleasant and helpful. I will pass your kind words onto our hotel team. Thank you again for your feedback, it is greatly appreciated. Kind regards, Maria Walters Guest Relations Representative

"Beautiful hotel with character"

5
06/06/2017

It fits in perfectly with the area. Would love to have taken the bed home with me , very comfortable and large. On arrival the staff were very prompt and helpful. The only thing I would say is a little bit better signage of where it is would be good. Nicely located for Bath town itself. I was not in the hotel except for sleep. But I am happy with what we had

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Dominica C, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. I was delighted to read that you think our hotel fits in with the area perfectly. Our Georgian hotel occupies a quaint village setting just 4 miles from Bath centre and overlooks the stunning Limpley Stoke Valley. Many of our guests to enjoy the location of our hotel and it is always lovely to hear your kind words. It was also wonderful to read that your praises regarding the comfortable and large bed, I am pleased you had a very comfortable stay! Our staff do strive to provide friendly and helpful customer service, so it was great to read your compliments regarding our staff upon arrival and I will be sure to pass your kind words on. Thank you again for your feedback, I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Worst night's sleep of my life"

1
06/06/2017

Stayed overnight here on a Sunday evening. I've had better sleep at music festivals, (my tent is water tight at least). We were directly above the function room which was playing loud music until midnight and when we did eventually get to sleep, we were awoken by a fire alarm during the middle of the night. We were awoken again later by the sound of dripping water coming from the ceiling due to the rain outside and I had to place towels from the bathroom on the floor. In the morning we were awoken constantly by the sound of the lift which was outside our room and by various guests walking on the loud creaky floorboards. When I mentioned the leaky roof when we checked out, the lady at reception just thanked us for letting them know and otherwise didn't seem to care. When I wrote a formal complaint to the Hotel Manager, he dismissed our complaint and called me a liar. Charming! Suffice to say, I will never be staying here again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear flyingflea, Thank you for the review following your stay at the Limpley Stoke Hotel. I was disappointed that you did not sleep well during your stay. However, rooms are booked via the event organiser and are allocated as such to people attending the event. I would like to apologise for the unforeseen leak that was due to an extremely heavy rainfall, however I would like to assure you this has now been rectified. I am also sorry that we could not come to an amicable resolution on the morning of your departure or during your correspondence with our Senior Operations Manager. We look forward to further communication in the hope that we can resolve the situation. Kind regards, Maria Walters Guest Relations Representative

"Return visit after 20 years"

3
04/06/2017

Having lived in the area many years ago and got to know the Hotel well during that time and having come back for a wedding it was good to see that the hotel had some refurbishment since our last visit, at reception the receptionist was very rude and not helpful which started the stay off badly, we had lunch on the terrace which was good and helped lift our mood from what had happened at reception, when our room was finally ready it was of a good standard and the rest of the day went well, Breakfast was good and overall the stay was ok.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear chrsthefoodman, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. The comfort of our guests is very important, so I was pleased that the recent refurbishments at our Georgian hotel were well received by yourself and I was delighted that you thought your room was a good standard. Our staff at the hotel take pride in their courteous customer service, so I was surprised to read your comments regarding reception and I am sorry if you did not receive our usual high standards of customer service. I was pleased that you enjoyed your lunch on the Terrace, whilst overlooking the stunning views of the Limpley Stoke Valleys. It was also wonderful to read that your breakfast was good and that overall, you enjoyed your stay. Thank you again for the review, your feedback is greatly appreciated and I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Excellent quite place to stay outside of Bath, UK"

5
01/06/2017

Terrific room (if a little bit of a walk inside of the old twisting halls); great staff at the restaurant (we had the same server for dinner and breakfast); and very helpful. We decided to take the local bus to downtown Bath during the festival and staff were able to tell us where to catch the bus (easy walk outside of the property gates) and timetables...

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear shawnd506, Thank you for such a complimentary review following your recent stay at the Limpley Stoke Hotel. It was wonderful to read that you thoroughly enjoyed your stay. I was delighted that you thought your room was terrific and I do hope you had a comfortable stay. Our hotel is a traditional Georgian building and many of our guests feel that the timeless architecture, such as the staircases, adds character to our hotel. Our staff are passionate about providing courteous and helpful customer service, so I was pleased that you thought our staff were great during your stay and that they could help you with directions into the town centre via the local bus. Thank you again for your kind words, I will be sure to pass your compliments on. Kind regards, Maria Walters Guest Relations Representative

"Good one night stay "

4
31/05/2017

Beautiful hotel and location. Good free wifi, was a good stay overall. Room was on the small side and was a bit too hot considering we had the window open and there was no air con. The view was beautiful. Rooms were clean. Cannot comment on breakfast as we did not eat at the hotel. Reception staff can smile a bit more and be more welcoming. Other than that no complaints but I have rated it 4/5 due to reception staff.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Naz G, Thank you for the review following your stay at the Limpley Stoke Hotel. I was delighted that you thought our Georgian property and location was beautiful, we are very lucky to be situated in such a picturesque area. I was pleased to read that your room was cleaned to a good standard and that your room view was beautiful. Our rooms are designed with modern comforts and facilities, so I was pleased that you benefited from the use of our free Wi-fi. We do have fans available if our guests feel their room is slightly hot. Our staff are usually complimented on their friendly customer service, so I was disappointed you did feel this was the case. I can assure you I will pass your comments on. Thank you again for the review, I was delighted that you enjoyed your stay and do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Okay Visit"

2
31/05/2017

I stayed here on 28/05/2017 for one night arrive 2.40 and told room won't be ready until 15.00. The room was okay bit tired but very spacious and the view was great. The setting and location of the hotel is also nice and there is a little walk you can do across the fields at the end of the village. My partner asked if he could just have a couple of croissants for breakfast and came back up to the room after collecting them - we were charged £6.50 at check out. We asked one of the waiters to confirm to the lady at reception it was just croissants to which she dismissed him very rudely (the waiter had given great service and been very helpful). The receptionist (middle aged, should length black hair with glasses) after giving her my debit card slammed it down in front of me and then said okay you've check out and went to move onto the next customer. It would have been nice to have been asked about out stay and as we wasn't i proceeded to advise the receptionist that the wedding music went on until 2am right below our room. She basically called me a liar and couldn't be any less bothered - not great customer service at all! I would happy to provide more details if contacted. The stay would of been better without the receptionists attitude in the morning - myself and my partner are quite laid back so a simple acknowledgement would have done. Won't be staying again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Ryan170992, Thank you for taking the time to write a review following your recent stay at the Limpley Stoke hotel. Your feedback is appreciated and I will pass it onto relevant staff. The comfort of our guests is important, so I was pleased to read that you thought your room was very spacious with a great view. We are lucky to be situated in a quaint village setting with stunning views across the Limpley Stoke Valleys. Our staff at the hotel are often commended for their friendly customer service. I was pleased that our waiter provided you with great service and was very helpful. Although, I was disappointed to read your comments regarding the receptionist and would like to apologise for this. Thank you again for the review, your feedback is valued and I will most certainly pass your comments on. Kind regards, Maria Walters Guest Relations Representative

"wedding reception stay"

5
30/05/2017

stayed for 1 night (fri) for a wedding reception and had a great time . the setting for the hotel is stunning as our room looked out over a forrest valley. spotlessly clean and the staff were very helpfull. the breakfast buffet was amazing. would love to stay again !

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Paul c, Thank you for the review following your recent stay and attendance to a wedding reception at the Limpley Stoke Hotel. I was delighted to read that you had a great time and would love to stay again. We are lucky to be located in such a picturesque location and I was pleased that you could enjoy the stunning views of the valleys from your room. It was also wonderful to read that you found your room spotlessly clean. Our staff strive to provide friendly and helpful customer service, so I was delighted you thought this was the case during your stay. I was also pleased that you thought the breakfast buffet was amazing. I will be sure to pass your kind words on. Thank you again for such a complimentary review, I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Wedding, party, and overnight stay.."

4
19/05/2017

This is an old hotel set in lovely grounds near the Kennet and Avon canal. The staff who looked after every aspect of our time there were first class. Our rooms were comfortable, food was good, and our time there was full of happy family memories.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Frank N, Thank you for the complimentary review following your stay with us at the Limpley Stoke Hotel. I was delighted that you had a comfortable stay and made many happy memories during the wedding celebrations! I was pleased you admired our Georgian hotel and grounds. We are lucky to be situated in such an idyllic village with stunning views overlooking the Limpley Stoke Valleys. The comfort of our guests is very important, so I was glad that your rooms were all very comfortable. The chefs at our hotel are passionate about serving excellent quality food, so they will be pleased to hear your kind words. I was also delighted that you thought our staff were first class, I will be sure to pass your compliments on. Thank you again for your review. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Re visit"

4
17/05/2017

Came back to the hotel which is in a quiet village location just on the outskirts of bath. A nice hotel that has just had a bit of renervation ( my room was great). Nice comfy bed and all I needed. Well serviced whilst out for the day. Food nice and hot. Breakfast was a self service with eggs etc to order. The location is good for visiting around the area. Bath city in 10 minutes,well worth a visit, also close by Bradford on avon a really nice place for a couple of hours.. Would I revisit yes Staff great and friendly Food good.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear stevethecoachie, Thank you for the wonderful review following your revisit to the Limpley Stoke Hotel. I was delighted that you had a good stay and that you enjoyed the peaceful location of our hotel, which overlooks the Limpley Stoke Valleys and is only a short drive the from centre of Bath. Our hotel is a traditional Georgian building and our rooms are designed with your comfort in mind, so I was pleased that you thought your room was great and had a comfortable bed. It was also wonderful to hear your compliments regarding the housekeeping and I was glad you thought your room was well serviced. The chefs at our hotel take pride in serving high-quality, freshly prepared food. So, it was wonderful to read that you enjoyed the food and thought it was nice and hot. I will be sure to pass your compliments to the chef. I was also pleased to hear that our staff were very friendly during your stay, they will be happy to hear your kind words. Thank you again for such a complimentary review. I was delighted that you enjoyed your stay and we look forward to welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Wedding"

5
06/05/2017

We had our wedding at the Limpley stoke hotel on the 29th of April. We could not have asked for a better day, the day was planned perfectly an the hotel lent itself very well to a large wedding, over 100 guests, with lovely looking rooms and a convenient layout. Karen at Limpley stoke had been helping with the planning of the day for just under a year and could not have been more helpful, always on hand to answer questions, very knowledgeable about the process and was able to guide us without fault. The hotel itself is a quint old place with lots of character and lovely views and some beautiful old rooms resulting in great photos. Finally the staff could not have been more helpful, attentive or courteous, a real asset to the hotel. Feedback from guests was great, some had rather small rooms but they were all clean, others had larger grander rooms, so it does vary a little but all were happy that they were fit for purpose.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Richard P, Thank you for the kind words following your recent wedding here at the Limpley Stoke Hotel. I was delighted to read that you could not have asked for a better day and was absolutely thrilled that you and your guests had a wonderful time. Our hotel offers a variety of elegant and spacious function rooms, so it was wonderful to hear that you thought the rooms looked lovely and had a great layout for your wedding reception. I was also delighted that you thought our Georgian hotel was quaint with lots of character and had wonderful views, providing a wonderful venue to capture beautiful wedding photos. Karen is a dedicated and experienced Wedding Co-Ordinator who strives to ensure that your wedding runs perfectly so that you can leave with beautiful memories and she is always at hand to answer any questions. I will most certainly pass your kind words onto Karen, who will be delighted to hear your compliments. I was thrilled to read that you thought our staff were a real asset to the hotel as they were helpful, attentive and courteous, they will be delighted to hear your feedback. I was also glad that your guests enjoyed their time and that they were all happy with their guestrooms. Thank you again for your review. It was a pleasure to hear that you and your guests had a wonderful time and I would like to take this opportunity to wish you all the best in the future. Kind regards, Maria Walters Guest Relations Representative

"Perfect wedding venue"

5
06/05/2017

We had our wedding here just over a month ago. We managed get a date as someone else had dropped out and we took it. The package includes just about everything you need and we upgraded some of the food options. The food is all delicious and great portion sizes. I had the lamb and it was amazing. It was astoundingly good value and everything that we had agreed too was exactly to the specification on the day. The weather also happened to be perfect so not sure how they managed to arrange that :) All of the staff are exceptionally friendly and resourceful. They all want to make sure everything is to the highest possible standard. Would certainly recommend for a stay and a wedding.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear CharlesQ235, Thank you for the kind words following your wedding here at the Limpley Stoke Hotel. I was delighted that you enjoyed your special day, it was an absolute pleasure to be chosen as your venue. It was wonderful to read that you thought your wedding package was astoundingly good value and that everything was as you had wished for on your wedding day. Our chefs are passionate about serving high standards of food, so I was thrilled that you thought the food was delicious, with great portion sizes. I will most certainly pass your compliments onto the chef. Our dedicated Wedding Co-Ordinator and hotel staff strive to ensure that your wedding day runs smoothly so that you and your guests have a wonderful day. It was lovely to hear that all our staff were exceptionally friendly and resourceful, I will be sure to pass your compliments on. Thank you again for your kind words and recommendations. I was delighted that you had such a wonderful wedding day and it was a pleasure to part of the special occasion. I do hope we have the pleasure of welcoming you back to the Limpley Stoke Hotel in the future. Kind regards, Maria Walters Guest Relations Representative

"Nice hotel, lovely location"

4
01/05/2017

Stayed here just for an overnight with two other couples, some initial reservations at check in due to the lack of other people about and restaurant looking a bit sparse. All reservations were unfounded as when we returned the hotel was buzzing with a large party. Dinner was very good for all 6 of us, both starters and main course well cooked, presented and tasty. Good atmosphere in dining room with nearly all tables full. Breakfast equally as good, but most notable was the friendliness of all the staff we met. Room was clean and well presented, only issue was temperature control of the shower has hit and miss, and also the water pressure. Overall, nice hotel, great staff and will stay there again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear 4Peas_11, Thank you for such a complimentary review. I was delighted you enjoyed your time at the Limpley Stoke Hotel and would like to stay again. Our hotel is a popular venue to host events because of it's wonderful location and great atmosphere. So, I was pleased you thought the atmosphere in our restaurant was good and that all our hotel staff were very friendly. The chefs at our hotel are passionate about serving excellent standards of food, so they will be delighted to hear that you found the dinner and breakfast to be well cooked, nicely presented and most importantly, tasty! The comfort of our guests is very important, so I was pleased that your room was clean and well presented. I am sorry if the temperature/pressure of the shower was not as expected, I will be sure to pass this onto the maintenance team to investigate. Thank you again for your kind words. We look forward to welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Some reservations but overcome by wonderful food and staff"

4
29/04/2017

The hotel appears rather tired in places but our room was very clean, well organised and comfortable with wonderful views of the garden and across the valley. The food was excellent; breakfast had a great choice of cooked and continental. We ate dinner in the dining room on three evenings and the choice and value for money was excellent. Good range of wines and whiskey but limited on sherry. Staff were very helpful. The water pressure in the shower was not good and there was no grab rail over the bath so climbing in and out for me (I am partly disabled) was difficult. The central light in the bedroom did not work but was retired the following day.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Margaret S, Thank you for taking the time to write a review following your stay at the Limpley Stoke Hotel. Your feedback is greatly appreciated and I can assure you that your comments will be passed on. I was pleased to read that your room was very clean, well-organised and comfortable. Each of our rooms are designed with your comfort in mind, so it is always gratifying to hear when our guests have had a comfortable stay. It was also wonderful to read that you enjoyed the garden and countryside views from your guestroom. Our chefs at the hotel are passionate about serving high standards of freshly prepared food. So, they will be pleased to hear that you thought the food was excellent and the dinner menu and breakfast choice were plentiful. I was also pleased you thought the food was great value for money and that you enjoyed our range of wines and whiskey. I was glad you found our staff helpful and will be sure to pass your compliments on. I was disappointed to read your comments regarding the shower pressure and absence of grab rail in the bath, I will be sure to pass this onto the maintenance team. Thank you again for your feedback. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"A great wedding venue"

5
26/04/2017

On arrival, the exterior did look a bit sad, but the inside was very tidy and with enough character to create a homely affect. The rooms were a good size, and we had a very old four poster bed with a comfortable mattress. The bathroom was clean and an excellent shower. We were here for a wedding, and the presentation was immaculate, the staff very friendly and helpful. The food was some of the best I have ever eaten at a wedding, being well cooked and hot. The bar is a little pricy, but there is a local pub across the road if it's outside your price range. It's not often that I have stayed in a hotel that I really wanted to write about. I would stay here again Ideal for travellers visiting Bath and a local bus stop is just down the road, a lot cheaper than the car parking in the city

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Pat P, Thank you for the complimentary feedback following your recent stay and attendance to a wedding at The Limpley Stoke Hotel. I was pleased that you thought our hotel was very tidy and homely, with plenty of character. Although, I was surprised to read your comments regarding the exterior. Our guests often compliment the hotel appearance and enjoy the traditional, grand exterior of our Georgian property. Our rooms are designed with your comfort in mind, so I was happy to hear that your four-poster bed was comfortable, that your room was spacious and the bathroom was clean with an excellent shower. I was delighted that you enjoyed yourself at the wedding. Our hotel staff and wedding co-ordinator are dedicated in ensuring the wedding venue looks a high standard and that all the wedding guests have a wonderful time. So, I was thrilled to read that you thought the presentation was immaculate and the staff were all very friendly and helpful, I will pass your kind words on to our staff. The chefs at our hotel are very passionate about serving excellent quality food to our guests, so it was wonderful to read that our food was some of the best you have eaten at a wedding! The chefs will be very pleased to receive your compliments. Our hotel offers a wonderful, countryside location just 6 miles from the centre of Bath and also has free parking facilities. I was glad you benefited from the destination of our hotel and thought your stay was good value for money. Thank you again for your kind words and recommendations. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Family Easter weekend stay"

4
25/04/2017

We booked two executive rooms for a two night stay over the Easter weekend. The hotel was hosting weddings on both days and was busy, within the hotel and the car parks were full. As the restaurant was catering to the wedding guests we dined at the Hop Pole Inn, at the end of the hotel's drive, on one evening. The hotel is in a lovely rural location, in an attractive valley, outside Bath. It is an impressive stone building, with well tended gardens around the hotel, and nice countryside views. Our rooms were large and smartly decorated and well furnished, in a traditional style. Our bed was comfortable and with good quality bed linen. There was lots of natural daylight. The bathrooms appeared recently refurbished and were well stocked with fresh towels. Breakfast was served in two large rooms, and was well staffed. Vegetarian hot food was available to order. Overall, this hotel was a good choice for visiting Bath, avoiding the higher hotel prices within the city itself.

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Peltt, Thank you for the review following your Easter weekend at Limpley Stoke Hotel. I was delighted that you thought our hotel was a good place to stay when visiting Bath, as it is just a 10 minute drive from the city centre. Our hotel is a traditional Georgian building, set in an idyllic village with delightful gardens and views overlooking the Limpley Stoke valleys. I was pleased you liked the setting of our hotel and that you enjoyed the traditional appearance of our hotel from the outside, as well as the traditional interior décor. The rooms at our hotel are designed with your comfort in mind, so I was glad you thought your room was spacious, smartly decorated and well-furnished. I was also pleased you found the bed comfortable and bathroom a high standard. I was delighted you enjoyed your breakfast, our chefs are passionate about serving high standards of food and are more than happy to cook breakfast items to order, such as vegetarian options. Thank you again for such a complimentary review. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Our Wedding Reception here was fantastic!"

5
25/04/2017

We had our wedding reception at Limply Stoke Hotel on the 8th April 2017. From our very first visit to the hotel to look at it for a wedding venue we were provided with a fantastic service. They were so helpful and more than happy to answer all our questions. Karen, the wedding co-ordinator, was amazing. Each meeting we had with her we would go through every detail of the day, no matter how big or small and she made us feel at ease. The hotel also catered for very specific dietary requirements for many of our guests, which was fantastic. On our wedding day the weather was beautiful, so we arrived late from the church. This wasn't a problem for the hotel. They asked us if we would like to push the food back by an hour so we could enjoy the canapés and arrival drinks in the sun. Such a fantastic service provided all day by Karen and the hotel staff. The hotel also had enough rooms for all our friends and family to sleep, as most of them had travelled far. This was a bonus for us and was so lovely to have everyone at the same venue for the whole weekend. We would hugely recommend this hotel for a wedding or even a weekend away, friendly staff, amazing service and beautiful views over the valley. We just wish we could do it all again! Mr & Mrs Ally

LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear lucy2391, Thank you for such a complimentary review following your wedding reception at Limpley Stoke Hotel. I was absolutely delighted to read that you had a wonderful day and it was an honour to be a part of your special day. Karen, our Wedding Co-Ordinator is dedicated and passionate about ensuring every detail of your wedding reception is as you wish and strives to ensure that you have a stress-free and beautifully memorable time celebrating your special day. Our hotel staff also take pride in their efficient, friendly and courteous customer service, so I was delighted to hear your kind words and will be sure to pass them on to Karen and the hotel team. The chefs at our hotel are more than happy to adapt the menu if you or your guests have any specific dietary requirements, so I was pleased that you thought the food was fantastic. It was also wonderful to read that the chefs could delay your meal so that you could fully enjoy the canapes and arrival drinks in the sun, overlooking the valley views. I was delighted that you could thoroughly enjoy spending time with your guests over your wedding weekend and I do hope you made wonderful memories. Thank you again for your kind words, I was thrilled you had such a brilliant wedding. On behalf of the Limpley Stoke Hotel, I would like to take this opportunity to wish you every happiness in your future together. Kind regards, Maria Walters Guest Relations Representative

"Wedding weekend"

5
23/04/2017

Beautiful Hotel in lovely setting..friendly staff and very helpful..lovely food..the rooms were reli nice ..brilliant venue for wedding..loved our overnight stay..after attending an all day/evening wedding..thoroughly recommended..

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear PattieHeath, Thank you for taking the time to write a review following your recent attendance to a wedding at Limpley Stoke Hotel, I was delighted you enjoyed your stay. It was wonderful to read that you thought our hotel was beautiful and in a lovely setting, we are lucky to be located in such an idyllic village with outstanding countryside views. Our staff strive to provide friendly and helpful customer service, so I was glad you read that you felt this was the case during your stay. It was also wonderful to read that you enjoyed the food at our hotel. I will be sure to pass your compliments onto our hotel staff. I was delighted you thought your room was very nice and that our hotel was a brilliant venue for a wedding. Our Wedding Co-Ordinator and staff are dedicated in ensuring all guests thoroughly enjoy themselves and hope to make the special day a beautifully memorable occasion. Thank you again for your complimentary review and kind recommendations. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Wedding weekend"

4
20/04/2017

We stayed at the Best Western over a weekend as part of a wedding party. The hotel is situated in a wonderful little valley that is a perfect setting for a wedding reception. There is two small car parks with limited parking, which is free but can get busy when the hotel is full. We had a double room, which was of ample size although the interior is a bit dated, but does add to the charm of the hotel. Breakfast is a buffet with plenty of options for all tastes and well recommended getting up early for. We did encounter a problem with the water in our room during the while weekend. Firstly in the friday when we arrived, the water in the shower took about 10 minutes to warm up, then on the saturday morning, the day of the wedding, there was no hot water in our room or the rest of the hotel as confirmed by others staying at the hotel. When asking at reception, we were told there was a problem and maintenance were fixing it. However, this problem was not solved, so was left to have a cold shower the morning of the wedding. Not the best start to the day. The water was still cold on the Sunday morning when we were leaving. The only disappointment of what was a great weekend.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear richiej1984, Thank you for the review following your recent stay and attendance to a wedding reception at The Limpley Stoke Hotel. We are lucky to be located in such a picturesque countryside setting just a short distance from the city of Bath. It was wonderful to read that you thought our hotel was the perfect setting for a wedding reception. I was pleased you found your room spacious and thought the traditional décor added charm to the hotel. However, I was disappointed to read your comments regarding the cold water and would like to apologise for the inconveniences this may have caused during your stay. Our chefs are passionate about serving high quality food, so I was glad that enjoyed the breakfast buffet and thought there was plenty of food to choose from. Thank you again for the review, your feedback is greatly appreciated and I can assure you your comments will be passed on. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Overrated "

2
20/04/2017

We booked a double room last minute on late night rooms at this hotel. Not a good hotel at all, the cold water tap in the bathroom sink stopped working, the radiators wouldn't get warm even on full heat, the curtain rod was broken so the curtains wouldn't stay open properly and it's not family friendly at all. Also we didn't want our beds to be made etc and after going out on the first day we came back and someone had been in our room, made our beds and emptied our bins even though we had asked them not too! The best bit about the whole stay was the food, i must admit it was amazing! I would definitely recommend the Spaghetti bolognese and the lemon tart with raspberry sorbet for dessert! Overall I wasn't impressed at all and I'm glad I didn't pay too much.

"A lovely overnight place to stay"

5
19/04/2017

We stated for one night and found the Hotel a delightful place be .The room was more than adequate and with all the essentials you would need .The bar was a friendly place as were the attentative staff .We had a bar meal which was lovely and again the waitress was helpful and courteous .Our beakfast was top notch with a wide choice to choose from .We will definately stay again !!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Clive M, Thank you for the review following your recent stay at The Limpley Stoke Hotel. It was wonderful to read that you found our hotel a delightful place to stay and would like to return. I was pleased you thought your room was a good standard with all the essentials. Our rooms are designed with your comfort in mind and are all equipped with modern comforts and facilities. I was delighted to read that you thought your bar meal was lovely and that the breakfast was top notch! Our chefs at the hotel are passionate about serving excellent quality food so they will be pleased to hear your compliments. I was also very glad that you found our staff friendly, courteous and attentive. Thank you again for such a complimentary review, I will be sure to pass your kind words on. We look forward to welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Good hotel"

4
16/04/2017

Arrived nice view straight away checked in young lady staff member very professional and quick and very polite got to room very quickly on third floor strong smell of paint think room had just been refurbed massive bed great sized room and bathroom not much of a view only roof too garden and a loading area good night sleep after having window open to get rid of smell of paint but got woke up early with decorators working in rooms next door breakfast very nice lots of choice from buffet style and if you don't see what you want just ask and the amazing staff go out of there way to try and help you Did not use restaurant as had made plans to eat in little pub at the end of the drive great food and very cheap if on a budget Will say the staff in the hotel are second to none will say some parts of hotel look a little dated but looks like rooms are getting a refurb value for money I would yes and would use again

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear don c, Thank you for taking the time to write a review following your stay at Limpley Stoke Hotel. I was delighted to read that upon arrival you enjoyed the stunning countryside views from our hotel. Our staff strive to provide a warm welcome, so I pleased that you found our receptionist very polite and professional. It was wonderful to read that you were pleased with your spacious room and bathroom and had a comfortable sleep in your large bed. Although, I was disappointed to read your comments regarding the paint and being woken up in the morning, I will be sure to pass this on. Our chefs are passionate about serving excellent quality food, so they will be pleased to hear your compliments about the breakfast buffet. I was also glad you felt there was plenty to choose from at breakfast and that you thought our staff were amazing and went out of their way to help you. Limpley Stoke is a traditional Georgian building and is decorated in keeping with the period property, of which many of our guests feel adds to its charm. The guestrooms are designed with your comfort in mind and are all equipped with modern facilities to ensure you have a comfortable stay. Thank you again for the review, it was wonderful to read that you thought your stay was great value for money and that you would like to return. We look forward to welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"April Bath visit "

3
14/04/2017

A pleasant visit to Limpley Stoke Hotel with my family. Comfortable bedroom, good selection of breakfast. Although thought bar meals and drinks were quite expensive. A very welcoming pub down the lane from the hotel . This pub is well worth a visit excellent home cooked food, drinks served at a reasonable price. A word of advice it opens Tuesday to Sunday. A very pleasant couple,

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Margaret B, Thank you for the review following your recent stay at The Limpley Stoke Hotel, I was delighted that you had a pleasant stay with your family. Our rooms are all individually designed with your comfort in mind, so it was wonderful to read that your guestroom was comfortable. I was also pleased that you thought the breakfast was good with a selection of dishes to choose from. I was glad you enjoyed visiting The Hop Pole Inn, which is a traditional pub located at the bottom of our hotel drive way, it offers a friendly and quirky atmosphere! Thank you again for your feedback. I do hope we have the pleasure of welcoming you back in the future! Kind regards, Maria Walters Guest Relations Representative

"Good hotel"

4
09/04/2017

Stayed here for a night when attending a nearby wedding. Check in was quick and easy, receptionist was helpful. Room was small but had all that was needed - bathroom very tiny though. Sheets were lovely and crisp and bed was comfortable. Even though there was another wedding going on downstairs, we didn't hear any noise once in our room. Breakfast had lots of choice and was quick and efficient. Staff polite and attentive. Views were just stunning on such a lovely sunny day. Good value for money in such a nice building, but not a luxury hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear sen862017, Thank you for the review following your recent stay at the Limpley Stoke Hotel. I was pleased you enjoyed your stay and thought it was good value for money. Our staff at the hotel strive to provide a warm welcome to our guests, so I was glad that you found the receptionist helpful upon your arrival and that our other hotel staff were also polite and attentive. I was pleased that your room had everything you needed and that your bed was comfortable. Our hotel is a popular wedding venue and because of this we do try to allocate our non-wedding guests rooms away from the event in order to prevent disturbances. So, it was wonderful to hear that you did not hear any noise from your room. I was glad that you enjoyed your breakfast at our hotel and that there was plenty of food choice, with quick and efficient service from our staff. I will be sure to pass your compliments onto the chef and hotel staff. Thank you again for the review, I was delighted you enjoyed the stunning countryside views from our hotel and that you had a comfortable stay. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Amazing hotel"

5
08/04/2017

My partner and I stayed at this hotel last week and we had an excellent experience. The staff were very professional, attentive, caring and helpful. Nothing was to much trouble for them. We had an evening meal in the restaurant and the food was outstanding. Being a chef I can be extremely critical but I can not find one fault with our food. It was perfect!! My rack of Lamb was cooked to perfection. The location is breathtaking and picture perfect. We would not hesitate to return!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear carlyndavies, Thank you for such a complimentary review following your stay at The Limpley Stoke Hotel. It was wonderful to read that you had an excellent experience and would like to return. Our staff take pride in their welcoming and attentive customer service, so they will be delighted to hear your kind words, which I will be sure to pass on. I was delighted that you enjoyed your evening meal at our restaurant and that your food was cooked to perfection. Our chefs are passionate about serving high quality food so they will be very pleased to hear your compliments. We are incredibly lucky to be located in such a picturesque location and just a few miles from the beautiful city of Bath. Thank you again for the review, we look forward to welcoming you back to Limpley Stoke Hotel in the future. Kind regards, Maria Walters Guest Relations Representative

"Hotel"

2
03/04/2017

Abit disappointing as he photos on the website looked really nice. Hotel needs a revamp as it's very dated. Carpet is faded in parts. Bed was smaller than we would have liked and room quite small. Bathroom was basic abit like a travelodge.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear K5343UEsarahl, Thank you for the review following your recent stay. Your feedback is truly valued and I can assure you it will be passed onto relevant staff. Our hotel is an Edwardian Manor, in keeping with the period property, our hotel is traditionally decorated, of which many of our guests feel adds charm and character to the hotel. I am sorry if you felt the hotel was dated and will be sure to pass all of your comments regarding your room on. Thank you for choosing the Limpley Stoke Hotel. Kind regards, Maria Walters Guest Relations Representative

"Hen Party Accommodation "

5
03/04/2017

This hotel is set in a beautiful valley just 4.5 miles from the gorgeous City of Bath. The rooms were all unique and very comfortable. The staff are all friendly and helpful and relaxed. The breakfast is delicious and varied. The views are stunning. What more can you ask for?!!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Driver39, Thank you for such a complimentary review following your stay at the Limpley Stoke Hotel. It was wonderful to read that you enjoyed your stay and do hope you had fun on the Hen Party! We are lucky to be situated in such an idyllic countryside village, just a short distance from the centre of Bath and I was pleased you liked the located of our hotel. I was delighted that you found your room comfortable and enjoyed the uniqueness of our rooms. Our hotel is a traditional Edwardian Manor which we feel has lots of character due to the traditional features and décor, of which many of our guests do enjoy. It was also wonderful to read that all our staff were friendly, helpful and relaxed. I will be sure to pass your compliments on. The chefs at our hotel are passionate about serving excellent standards of food, so they will be delighted to hear that you thought the breakfast was delicious and varied. Thank you again for the review, your feedback is greatly appreciated. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Good Weekend"

4
29/03/2017

The Congleton Ramblers stayed here last weekend and had a great time partly due to the lovely weather and also the service we received at the hotel. The rooms were adequate and the food. for mass catering, was pretty good too. The staff at the hotel were very efficient and helpful and I would recommend this place to anyone for a weekend break.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear AMAZO1949, Thank you for the review following your recent stay at The Limpley Stoke Hotel. It was wonderful to read that you enjoyed your stay and that you would recommend our hotel. Our staff strive to provide welcoming and helpful customer service, so it was wonderful to read your compliments regarding our staff, I will be sure to pass your kind words on. I was also delighted that your room was a good standard and that you thought that our food at the hotel was good. Thank you again for the review, your feedback is greatly appreciated and I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Christmas market overnighter"

5
26/11/2016

Visited with 2 friends for overnight. Mainly due to visiting the Christmas market. Did get lost up the hill . As didn't take the first turn up the drive to hotel ! Wow on sight. Beautiful grounds and looked very grand. Plenty of parking with a wedding going on. Beautiful entrance and very quick polite service on reception. Found our room very easily. Beautiful clean and tidy. Very comfy beds ! Bathroom lovely with plenty of towels. Gorgeous views Went for a glass of prosecco before we had a taxi into bath. Was £7.50 for a small bottle but worth it as a start to our child free night away. Taxi dropped us off right in market. Cost us £18. So not bad between 3. Went to pub at driveway entrance when we returned. Taxi only £16 on return ( even better ) Pub very quaint and old fashioned , but drinks reasonable and we did have a great giggle with the barman. Managed to get up the drive while giggling ( we are 3 ladies who escaped normality overnight ) Bedroom lovely and quiet no noise. Breakfast wAs amazing. Ordered poached eggs which were perfect. Most menu items are buffet. Plenty of seating. Staff very polite and helpful. Check out easy. We loved it. It was perfect for us this weekend. We will return.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Debbie G, Thank you for taking the time to post a review following your stay here at the Limpley Stoke Hotel. It is always rewarding when we hear that our customers really enjoyed their stay at the hotel. We are very lucky to have such a beautiful Georgian hotel with remarkable grounds and surrounding views of the valleys towards Bath. Our hotel is in the perfect location to enjoy the festivities of the Christmas market in Bath city centre, as it is situated only 4 miles away from the hotel. Thank you for choosing The Limpley Stoke Hotel, we look forward to welcoming you again. Kind Regards, Maria Walters Guest Relations Representative

"Quaint but not overly comfortable"

3
22/11/2016

Impromptu booking on the day, so essentially a last minute 'value' room only basis. Rm23.. If we had paid full price, I would not have been impressed by the drainage-type odour from the shower room, although this and the room itself were clean & well equipped, but very cramped. No bath, the shower head was fixed, so no way to just wash hair without a complete shower. Lots of floor board creaking from movement upstairs (well, this is old character building!), and our bed base creaked quite badly at every turn and the mattress was very tired and passed its best. No food was sampled here. Would I book again? ..if I did, I would request a better room for more money.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Thank you for taking sometime to share your feedback and for choosing our hotel whilst visiting the Bath area. Many guests positively comment on the quality of their rooms whilst staying with us, however I must sincerely apologise that on this occasion we were unable to exceed your expectations . Please be assured that your comments will be passed to the management and |House keeper so that we may continue to offer the services and standards that we pride ourselves on. We do hope that you will return for a future visit and should you wish to make another booking please do not hesitate to contact the hotel directly and we will be only too pleased to assist in any way we can and assure you of an enjoyable and comfortable stay. Thank you for choosing the Limpley Stoke Hotel, Sabrina Cox Guest Relations Manager

"Second Visit - Not So Good ..."

3
22/11/2016

Having had a comfy stay in a great room on a previous visit this summer, I had no hesitation in booking again for another business visit to Bath. Sadly I was very disappointed. Still a good price at £60 for a single room, but this time was allocated a tired room with no view, and worst of all the heavy curtain and its rail fell down on me when I opened it in the morning! Could have been dangerous, but I recognise that 'these things happen' in old hotels, and I was looking for a response ... alas the desk response was poor - no visit, no apology, no acknowledgement, etc. Shame, as it's a beautiful building in a gorgeous location.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear TravellersWarning Thank you for posting your review . I was concerned to read of your that we did not meet or exceed your expectations and your disappointment with other aspects of your stay on this occasion and for this I would sincerely apologise. Your comments concerning the lack of response have been noted and passed to the Head of Reception. Thank you for your feedback which is very important to us as it enables us to identify and improve any areas that our guest feel could be improved. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Gust Relations Manager

"Fantastic weekend "

5
22/11/2016

For Karen Thompson wedding planner, Just a quick note to say THANK YOU so much for everything that you done to make our day so special and stress free and all the staff at the Limpley stoke are an absolute credit to the hotel. All of our guests have said wot a lovely hotel and a fantastic ceremony and celebration you provided, the food was amazing, any minor hiccups were dealt with swiftly. Thank you so much for organising us on the day, as this all combined to make this such an amazing and special day to remember for our guests and for the both of us, it was above and beyond what we ever expected and will stay in our memories for a very long time Thank you so much Kevin & Becki xxxx Sent from my iPhone

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear kevinbarton9 Thank you very much for your kind comments and excellent recommendation to any future wedding couples. We all thoroughly enjoyed hosting this very special occasion for you and very much look forward to welcoming you back to Limpley Stoke again soon. Kind regards Sabrina Cox Guest Relations Manager

"Lovely out of town hotel"

4
20/11/2016

We stayed here with visitors from Australia and we all thought our rooms were very nice and comfortable. There was a wedding in the hotel the same night that we stayed, but it made no difference to the attention we received by the staff, they were all lovely and took good care of us. At the bottom of the hotel drive is a small, very old pub, (sorry I can't remember it's name, but you can,t miss it). It certainly isn't posh inside, but we found it interesting and friendly and we had a good meal in there.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear winsons Thank you for posting a review following your stay at the Limpley Stoke Hotel. I was delighted to read that you enjoyed your stay and your kind comments. I will be sure to share with the management and staff here at the hotel. Thank you for choosing the Limpley Stoke . We hope to welcome you again soon. Kind Regards Sabrina Cox Guest Relations MAnager

"Wedding"

5
19/11/2016

Me and my husband had our wedding here on the 12th November 2016. The hotel and surroundings are beautiful and quiet, the hotel staff were incredible and made sure we were happy all day and very helpful, Karen was amazing at helping to make sure our wedding was how we wanted it. Everyone is friendly and kind and more than happy to help. The hotel is beautiful and clean with a very warm feeling to it. The food was incredible and everyone commented on it through out the day. We had the best day and it ran so smoothly. I would highly recommended getting married or staying here. We will be back again to stay and have food. Thank you again! C Hudson.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear chudson88 Thank you so much for your very kind words in relation to your wedding here at Limpley Stoke Park on 12th November It was an honour to be chosen as the venue for this very special day and all the staff enjoyed being part of this wonderful celebration for you and your family and friends. I was delighted to read that you found everything to be of a high standard and all the staff were friendly and helpful throughout. We are all very proud of the facilities we have available at Limpley Stoke and take pride in ensuring that every couple has the Wedding of their dreams – to remember for the rest of their lives. I am delighted you felt this was a memorable wedding day and do hope to have the pleasure of welcoming you to imply Stoke again in the future. Kind regards Sabrina Cox Guest Relations Manager

"Lovely Georgian Hotel"

5
18/11/2016

Although a little way out of Bath we thoroughly enjoyed our night's stay at this hotel. We did need the GPS to find it though. It is like an old stately home and for us New Zealanders it was a very English experience. Reception staff were friendly and helpful. The lift was out of order but friendly young staff helped us with our suitcases up the stairs. Our room was large with lovely views of the garden. It had a four poster bed, no less, and we were amused how high off the ground it was. The furnishings were lovely, bed comfortable and shower good. It was lovely to be able to make a cup of tea in our room. We didn't have time to try the bar or even breakfast next morning but everything looked very nice.

"MAKE SURE YOUR READ THE FINE PRINT DO NOT STAY FOR ENJOYMENT "

1
12/11/2016

Came down to Bath for a nice weekend with my boyfriend Hotel seemed nice and staff friendly... Big mistake didn't know there was a wedding on music goes into till 1am. When my bf went to complain as music was to loud to sleep the staff printed the fine. print from booking site stating wedding are held throughout the year etc DO NOT STAY HERE FOR A NICE WEEKEND!! hotels should advise if wedding have been booked not worth the money hence low rating

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Chelsey-199 I was very disappointed to read your comments concerning your stay here at the Limpley Stoke Hotel. We are a very popular wedding venue and because of this we do advise all our non wedding guests that a wedding is taking place. The booking sites all have this information on their reservation sites and I can only apologies if this was not bought to your attention. We make every effort to ensure that the wedding celebrations do not impact on our other guests stay and again I would apologise if this was not the case during your stay. Many guest are express their surprise at the peace and quiet at the hotel even during the wedding celebrations. I was however pleased to read that you found our staff to be friendly. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Perfect place for a wedding!"

5
12/11/2016

My husband and I selected The Limpley Stoke hotel at the beginning of. 2016 and married on 5th November this year. After being shown around the hotel by the duty manager we knew we had found the perfect location for us. The hotel itself is nestled beautifully in the quaint little valley, surrounded by the village and countryside, which makes for the most amazing photos! The interior of the hotel both elegant and comfortable. It doesn't pretend to be anything it isn't, which is part of its charm, and also what drew us to get married here. The staff are also a large part of the reason we though the hotel surpassed all other venues we looked at! At each visit, staff brought us complimentary tea, coffee and biscuits, no other venue offer this complimentary! Every single member of staff we saw smiled and said hello, every time we visited, from managers to cleaners. And nothing we asked for was ever too much trouble. These may seem little things but help highlight what you can expect when booking an event here. As for the day itself, wow, what a day!!! We couldn't have wished for anything better and would not change a thing! Staff were amazing, so attentive, yet not intrusive. Food was AMAZING!! Can't recommend more!! Huge thanks to all staff at Limpley Stole Hotel

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear natnick99 Thank you so much for your very kind words in relation to your wedding here at the Limpley Stoke Hotel. It was an honour to be chosen as the venue for this very special day and all the staff enjoyed being part of this wonderful celebration for you your family and friends. I was delighted to read that you found everything to be of a high standard and all the staff were friendly and helpful throughout. We are all very proud of the facilities we have available at the Limpley stoke, and take pride in ensuring that every couple has the Wedding of their dreams – to remember for the rest of their lives. I am delighted you felt this was a memorable wedding day and do hope to have the pleasure of welcoming you all to Limpley Stoke again in the future. Kind regards Sabrina Cox Guest Relations Manager

"Disappointed"

3
07/11/2016

As much as this hotel wasn't awful I was so disappointed with my stay here. As soon as we opened our bedroom door there was a strange smell, I can't quite put my finger on what it was but it was unpleasant. Me and my boyfriend arrived later than anticipated and therefore ordered room service. The gentleman who delivered our food to us was very off and seemed frustrated which wasn't a very nice experience, perhaps because we may have been one of the last orders, however I would of expected a nicer welcome. I ordered the spaghetti bolognese which came with garlic bread and my boyfriend ordered the chicken burger and chips. I didn't enjoy my meal AT ALL it wasn't very hot and the garlic bread was absolutely foul, it tasted so stale and old. My boyfriend very much enjoyed his though. The room was okay, very basic, slightly dated but the bed was comfy. We only had 2 teabags, 1 coffee and 1 hot chocolate 1 packet of biscuits and 2 milks along with two cups which I thought was a bit odd not having 2 of everything seeing as it was a room for 2? The grounds surrounding the hotel are absolutely BEAUTIFUL and one of the highlights for sure, it's just a shame that the view outside our window was of some sort of unkept trailer. The cold water tap always fired out piping hot water for the first 5 or so seconds because regulating to cold and the shower was extremely frustrating to use. When I first turned it on it was scalding hot water, when I fiddled with the temperature it when went freezing and I couldn't get it to warm again, I had to ask my boyfriend to come in and after fiddling with it for about 5 minutes he managed to sort it out for me. I personally wouldn't stay here again for the price I paid.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear aannonymous31 Thank you very much for your recent review. I was very sorry to read of your disappointment during your stay and would like to apologise for not meeting or exceeding your expectations. I have passed your comments onto the relevant department heads so that the areas highlighted can be investigated and rectified. I was however pleased that you enjoyed the wonderful grounds and setting at the hotel and would hope that we would have the opportunity of welcoming you again so that we could ensure you of a relaxing and comfortable stay. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Quiet Relaxing Stay"

4
01/11/2016

Quiet relaxing stay in a great location, very good room, good service, helpful staff. If you're looking for a quiet retreat this is for you, you could hear a pin drop, even with a wedding on site it did not disturb our sleep. The train station is a fifteen minute walk, and connects to both Bath and Bristol, I parked the car and only used it again to drive home.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Gary F Thank you for taking the time to post a review following your recent stay here at the Limpley Stoke Hotel and for you kind and positive comments. The hotel is set in a very picturesque rural area which offers our guests the ideal place to relax but t is in easy reach of the beautiful city of Bath or Bristol either by road or rail. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Comfortable room Excellent food"

3
31/10/2016

We booked this hotel for a three night break to visit Bath. The hotel is situated in a picturesque valley but beware of the very narrow roads. It was The reception was efficient and friendly. The room was very comfortable with amenities to be expected from this chain of hotels.about 20 minutes drive to Odd Down Park and Ride which I would suggest be used as parking in Bath City is not easy. We ate each evening in the hotel restaurant and the food from the restaurant menu was excellent. One of the best sirloin steaks I have eaten. The only downside was that the lift was out of order and it was a long haul to the third floor which wouldn't have been served by the lift anyway.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Jane S Thank you for the great review of your stay with us at the Limpley Stoke Hotel . I was delighted to read that you enjoyed your break with us and all that the Limpley Stoke Hotel has to offer. I would however apologise for the lack of a lift which is being replaced at this very moment. Much to the relief of many. Your kind comments are greatly appreciated . We look forward to welcoming you back to the Limpley Stoke soon. Regards Sabrina Cox Guest Relations Manager

"Great location, tired hotel"

2
30/10/2016

The location of hte hotel is wonderful, close to the Kennet and Avon Canal in a steep valley. The lounge area is large and fitting for a large country house, and a good location for our cream tea, which was most welcome. The dining room is a peculiar shaped room, and three of us sat at a table only just bigger than a primary school desk for two children. The espresso coffee served at dinner was dreadful, although coffee provided at breakfast was considerably better. A fire alarm just before breakfast almos thad us out of the room half dressed befor eit stopped ringing, with neither rousing calls from staff to get us out of the building nor reassuing messages that it had been a drill. Our bedrooms were chilly, and hte heating came on ony briefly, without any opportunity on our part to influence the timing of this. The building felt tired and in need of significant care to make it as welcoming as it could be.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear F7768VLrobinh Thank you for taking the time to share your experience regarding your recent stay at our hotel. We certainly do appreciate your considered review and I apologise for not meeting or exceeding all of your expectations. I would also apologise for the inconvenience caused by the fire alarm and have asked the manager to look at the procedures in place should this situation arise in the future. Thank you for choosing the Limpley Stoke Hotel and I do hope that you will consider another stay as we would very much like to assist you with any future reservation and ensure you of an enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"What a Setting!!"

5
28/10/2016

Stayed at the hotel for our sons wedding. Stayed 2 nights eating breakfast in each morning. Staff very attentive, car park a bit of a shambles as a tour coach arrive late on the Thursday night and parked where he could. No experience of room 16 but our rooms at the front of the hotel were excellemt.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Austen M Thank you very much for sharing your positive response with our potential guests. We value your feedback as it will help us to fulfil our commitment to provide excellent customer service and a superior guest experience. It is always great to hear when a guest has enjoyed their stay especially when it is a special occasion such as a wedding and we are pleased that you enjoyed the surroundings and the ambiance of our hotel. Thank you again for your kind comments and should you require accommodation in the area again please contact the hotel directly Kind Regards Sabrina Cox Guest Relations Manager

"Lovely hotel"

4
26/10/2016

Stayed here with my husband for 2 nights! Lovely location & surroundings very pretty. We stayed in room 63 which was right at the back of the hotel. Lots of stairs to go up as lift was broken! We thought there was a boiler near the room as its very warm in that part of the hotel! Clean and bed very comfortable! We didn't eat in the hotel, bar prices a little steep we found! Easy access into town with a bus stop at the end of the road under the rail bridge! Every half hour, £4 for a day traveler ticket! Pub at the end (hop pole inn) definitely worth a try! Great food & reasonable prices!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear kjb1999 Thank you for taking the time to post a review following your stay at the Limpley Stoke Hotel.Your kind comments are much appreciated I was delighted t read that your room was comfortable. The hotel is situated in a very beautiful rural location yet offering easy access to many local places of interest I hope that your enjoyed your trip into Bath. Thank you for choosing the Limpley Stoke hotel and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"State you do not want Room 16 "

1
26/10/2016

Beautiful location, lovely food but please request that they do not give you room 16. Room 16 is at the top of the stairs it is so noisy with everyone walking past that you may as well sleep in the corridor. The hotel is full and there are no other rooms available I would get more sleep if I slept in my car!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear angesmith66 Thank you for your recent review. I was delighted to read that you enjoyed both the views and the food. I was however disappointed to read of your dissatisfaction with the room allocated to you and for this I would like to sincerely apologise. Unfortunately our lift is in the process of being replaced and therefore the foot traffic using the staircase that passes room 16 has significantly increased. We have believe that our new lift will be in place within the next 2 weeks and this will be a huge relief to all concerned. I do hope that you will visit us again so that we can offer you a relaxed and enjoyable stay and provide you with the customer service and standards that we pride ourselves on. Please contact the hotel directly so that they can assist you with any future booking and ensure you of the best rate and an upgraded room when available. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Room 16 is hell"

1
26/10/2016

Lovely location, good food however if you get room 16 top of the stairs be warned you may as well sleep in the corridor. It is that noisy with everyone walking past it is ridiculous, unfortunately the hotel is "full" so no other rooms available. I may well sleep in the car!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Kitchingian Thank you for your recent review. I was delighted to read that you enjoyed both the views and the food. I was however disappointed to read of your dissatisfaction with the room allocated to you and for this I would like to sincerely apologise. Unfortunately our lift is in the process of being replaced and therefore the foot traffic using the staircase that passes room 16 has significantly increased. We have believe that our new lift will be in place within the next 2 weeks and this will be a huge relief to all concerned. I do hope that you will visit us again so that we can offer you a relaxed and enjoyable stay and provide you with the customer service and standards that we pride ourselves on. Please contact the hotel directly so that they can assist you with any future booking and ensure you of the best rate and an upgraded room when available. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Lunch"

3
26/10/2016

I was surprised when I ordered lunch that I was seated on a settee with a low coffee table. The food was pleasant but we were given a bill with the meal and the dishes were just put on a tray on the table virtually out of our reach.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Cherry L Thank you for taking the time to post a review following your lunch here at the Limpley Stoke. Your feed back is very important to us and I would like to apologise for the problems encountered. Your comments have been passed to the Restaurant Manager who will investigate the matter . Thank you for choosing the Limpley Stoke and I do hope that we will have the opportunity to welcome you again soon. Regards Sabrina Cox Guest Relations Manager

"Quirky hotel"

4
26/10/2016

This is a nice hotel with some quirky charm. The communal areas are quite large with high ceilings. Yes some of the corridor floors are uneven with creakey floor boards and a bit of a mish mash of carpets. Also the fire alarm woke us up eary on tuesday morning. Having said that this not a typical chain hotel following a brand. The bar area is lovely and cosey with an open fire and nice decor, our room was also nicely decorated bathroom nice and clean and tidy. The views over the valley were also lovely. We only had breakfast which had quite a good choice you can order freshly cooked eggs and fish which is good you also help yourself to the buffet, cereals toast backon and sausage but no mushrooms or has browns which I would of liked. All in all an enjoyable stay in a nice hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear bmearman Thank you for taking the time to post a review following your recent stay at the Limpley Stoke Hotel. Your feed back is very important to us and helps us to identify areas that our guest feel could be improved in order to enhance their stay. I was delighted to read your positive comments regarding both the views the hotel's ambience and the quality of our Full English Breakfast. I would however like to apologise for the inconvenience caused by the fire alarm. Thank you for choosing the Limpley Stoke Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"A real shame "

2
25/10/2016

From the outside the hotel looks beautiful, in a lovely location with great surrounding countryside. However, inside it is old and unkempt, junk just left everywhere in the corridors. It felt like no one had pride in the hotel. To top it off the room was cold and we had to be provided with a portable heater. Really disappointed.

"Helpful staff. Good location"

3
23/10/2016

I stayed here last week. The room was nice, particularly as I am fed up with standard chain hotel rooms. Good bed and I slept well. I will come again in the next few weeks as I am here on business frequently

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear David W Thank you very much for sharing your positive response with our potential guests. We value your feedback as it will help us to fulfil our commitment to provide excellent customer service and a superior guest experience. It is always great to hear when a guest has enjoyed their stay and we are pleased that you enjoyed the surroundings and the ambiance of our hotel. Thank you again for your kind comments and should you require accommodation in the area again please contact the hotel directly Kind Regards Sabrina Cox Guest Relations Manager

"Pretty country hotel near Bath"

4
22/10/2016

My wife and I enjoyed five nights here in Room #33 on the third floor with a superb view of the valley and rolling hills of Limpley Stoke. We were using some of our timeshare ownership points in America to pay for our stay. We could see narrowboats passing by on the scenic Kennet and Avon Canal and a branch railway line has three-car trains passing by as well (but not too loud to bother you). Unfortunately, the old Limpley Stoke train station has closed. You can take a regular bus into Bath, which is four miles away, but we didn't try it as the local roads are extremely narrow and they don't have sidewalks; we did not know where the bus stop was located. The hotel is charming in a simple way, with a full breakfast included. We did not have any other meals here, as we were in Bath itself the rest of the day. The staff were all very friendly and helpful. There was a wedding reception one night with some relatively loud dancing music in the lobby area, but once we closed our bedroom door it did not bother us. If you do not mind taking the taxi here, this is a nice historic hotel to stay at. In 1860 it became a hydropathic hotel where springs from the hillside helped guests cure their maladies or ailments. Those treatments are no longer performed at this hotel. If you want to experience a true spa nowadays, you can do it in Bath itself.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Dennis1 Thank you for your kind review. Your comments and feedback are most appreciated and it is always a pleasure to read when a guest at our hotel has thoroughly enjoyed their stay. We are indeed very lucky to occupy such a fantastic location and the views, are stunning from many of our bedrooms and public areas. We do hope that you will have the opportunity to visit us in the future and once a again enjoy our hospitality and Georgian period property hotel. Thank you for choosing the Limpley Stoke Hotel. Kindest regards Sabrina Cox Guest Relations Manager

"What a dump!"

2
18/10/2016

Over the past few months my employers have had me working all around the Bristol area, and usually book me a double room for single occupancy. Now and then my wife has joined me for the night, and this has never been an issue or even been mentioned by any of the dozens of hotels I have stayed in over the summer. Until the Limpley Stoke, who insisted that we pay an extra £20, not negotiable, no discussion. The point we made to the charmless chap who checked us in, and to the equally charmless duty manager, was that we were planning to eat in their restaurant, so they'd get extra revenue for that, and would the use of one or two extra towels really cost £20? There was no concession on their part, so we went ahead and agreed the surcharge, then asked about dining. We were then told that was a big problem as they had a coach party in and wouldn't be able to serve us for at least an hour. Strangely, they could prepare a meal for us which we could eat in the bar, but not in the restaurant, despite there being several empty tables. So we made our way past the broken lift to a really narrow tatty staircase and hauled our bags to a dingy room on the 3rd floor. Luckily we are both quite fit but the lack of lift and the nasty stairs would represent a real challenge to the less mobile. As we had an early start planned we made our way back downstairs in the hope of eating promptly, and went into the bar. This is a very gloomy, characterless room with very low tables; totally unsuitable for dining. So back to the charmless front desk to request that we order from the bar menu, but eat at a proper table. This was reluctantly agreed on, and we made our way into what felt like the dining room on the Titanic. Almost empty, with an incredible slope to the floor, and lots of moisture on the windows, although unlike the earlier part of the demise of the Titanic, the moisture was on the inside. Two very pleasant waiters then did their best to serve us but regrettably the steak I ordered was such poor quality meat and somehow tainted, and I had to make a dash for the car park as my stomach wasn't going to give me enough time to find out where the Gents was. My wife did manage to get through some of her steak but confirmed it was very low grade meat. To try and get rid of the taste she decided to try a brandy from the bar, and after getting this from the charming barman we retired to the room. I have to say the bed and bedding was fine; the room looked as though it was specced out in the 70's, with a tiny TV added in the 80's; the heated towel rail in the bathroom wasn't, and although it was a very cold night there appeared to be no heating available in the room. The bathroom had peeling composite floor tiles and was extremely dated. As others have mentioned, the bath seems to be made of thin plastic and you do wonder if you're about to join the guests in the room below. We didn't bother attempting breakfast. I guess we should not have expected much as the first impressions of this place are not great- serious potholes in the driveway, gardens craving attention, and a ramshackle grubby exterior to what was clearly once a very nice house. What I do wonder is whether the owners, and the lady who responds to these reviews, ever actually stay in other hotels in the area- and I don't mean the Leigh Park- same ownership, and nearly as bad- they would probably be somewhat surprised to find out what the competition is like, even in a lower price bracket. Maybe their check-in chap and duty manager should also be shown what it's like in a proper hotel. What a shame.

LatonaLeisureGroup, Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear VFXFred Thank you for your review. I am truly disappointed that you did not thoroughly enjoy your experience of our hotel during your recent visit. Whilst a number of hotels, inns and lodges across the country have a flat rate for either double or sole occupancy the majority of hotels in the UK do have a higher charge for double occupancy, I am very sorry if this was not what you expected. However, the duty manager did remove the charge for a bottle wine ordered with dinner to recompense for the additional occupancy charge. I would also like to point out that the lift being out of order was made very clear when the reservation was made and we make every effort to allocate rooms on the lower floors whenever possible, we do also offer luggage assistance to all guests. However, I would just like to point out that the lift is currently being replaced and will be completed very soon. I was also surprised at your comments regarding the exterior of our Georgian Period property, and as you can read from many previous reviews our guests find the building and area very much to their liking and enjoyment. The Limpley Stoke is a traditional hotel with individually decorated and furnished guestrooms that we feel are completely complementing the wonderful original architecture. I was very pleased to read that our dedicated front of house team, especially the restaurant staff and bar team were pleasant and helpful. It is certainly a shame that you did not have the experience of our hotel that we would wish for all our guests and we do hope you will return so that we may exceed your expectations at every opportunity. Kind regards Hotel Management Team

"After a while"

4
18/10/2016

I have stayed here on and off since the 1980's. What brings me back is the hotel's great location. Not far outside the city of Bath in a quiet and lovely village,set up on a hill looking down a beautiful valley. The interior of the hotel has changed over the years, the rooms have got much smarter, but the atmosphere remains much the same. Whilst it is true that the hotel is not uber trendy or the most luxurious around Bath, it affords a comfortable place to stay at a very reasonable price. Would I like to stay there again? Most certainly.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear mail439 Thank you very much for your kind comments. We are always delighted to welcome return guest and I think that you must be one of our most longstanding guests. The Limpley Stoke Hotel is set in one of the most beautiful valleys in Europe providing wonderful views of the surrounding countryside yet with easy access to many of the attractions that the South West of England has to offer. The hotel itself is a Georgian house and has been sympathetically refurbished whilst maintaining its charm and I am delighted that you find our hotel comfortable. Your feed back is very much appreciated and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"Our wedding"

5
16/10/2016

We booked to have our wedding here because of the stunning location and also because of the very reasonably priced wedding package that was being offered. From start to finish, Karen our wedding coordinator was very thorough and approachable. We felt comfortable asking lots of questions and we never felt as though we were being a nuisance! On the day itself I have to give Karen and her team 10 out of 10. Everything went to plan, the staff were extremely attentive, our guests were well looked after and as the bride and groom we felt as though we were the most important people in the hotel! The wedding breakfast food was flavoursome and plentiful and the staff made sure that all our guests had everything they needed. I want to also thank DJ Stan who managed to find all of the songs we submitted on our playlist! We loved hearing and dancing to some good old tunes. Stan was professional and very friendly. We loved everything about our wedding day and Karen and the staff definitely helped to make it very special Thank you all so very much XxX

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear funkysister Thank you very much for your kind comments and excellent recommendation to any future wedding couples. We all thoroughly enjoyed hosting this very special occasion for you and very much look forward to welcoming you back to the Limpley Stoke again soon. Kind regards Sabrina Cox Guest Relations Manager

"Our 30th wedding anniversary long weekend "

4
08/10/2016

Lovely hotel and grounds with beautiful views,nice little pub at the end of the drive,good food and a nice pint,went into Bath which is very nice and also went to cheddar gorge two places I've never been before enjoyed them both

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Mark H Thank you for your review and congratulations on your 30th anniversary. I was delighted to read that you had an enjoyable stay and were able to visit some of the many tourist attractions so easily accessible from the hotel. Thank you for choosing the Limpley Stoke Hotel . Kind Regards Sabrina Cox Guest Relations Manager

"Amazing views, nice location, good experience"

4
02/10/2016

Lovely hotel and nice staff. We arrived late in the evening for a wedding the next day and was totally tired. Upon arrival we didn't see anyone until off course you had to toeing the bell for assistance. Once the bell was rang a lady came out to greet us and welcomed us and checked us in. We were also given help with our bags and shown to our room. Our room was located at the back of the hotel so not much of a view for the two nights however the room was comfortable and we had what we needed. Please note that if you are really wanting a takeaway or pizza most fast food restaurants won't deliver to that postcode and will charge you an arm and leg jus to delivery it for you. So we ended up driving into town which is around 10-15mins away and there is a fast food takeaway shop which is open till late in the morning. Parking at the hotel is first come first server. When you drive in there is parking lower down but go further up and there is parking near the hotel but they do go quickly. We didn't eat at the hotel only because we didn't have the time. My best friends knee was playing up so the staff kindly packed a cloth with ice wrapped up ready for her to rest on her knee which was really sweet. If I was to come to Bath again I would definitely like to choose a room with a view as this hotel will definitely be nice for holding events at. Also they do tend to do a lot of work around the back so I'd like to get away from the noise. Great service from the staff and thanks for the cleaner that always sorted our room out.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Deanie20002000 Thank you very much for taking the time to post a review following your stay here at the Limpley Stoke Hotel. Your kind comments regarding our hotel and staff are appreciated. I was glad to read that we were able to help your friend and hope that her knee is fully recovered. The hotel is in a very beautiful rural setting with wonderful views of the Limpley Stoke Valley but has easy access to both the historic city of Bath and the ancient town of Bradford on Avon. Thank you for choosing the Limpley Stoke Hotel and I hope that we will have the opportunity to welcome you again soon. Kind Regards Sabrina Cox Guest Relations Manager

"Enjoyed our stay"

4
01/10/2016

We enjoyed our night away here at this hotel. The rooms were clean and tidy. The hotel is located around 10 minutes from Bath. This was fine for us as we had a car. We were really pleased when we got upgraded, thank you! There was a large selection of food available for breakfast. I would definitely stay here again and was great value for money.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear KatieACrispy Thank you for taking the time to post a review following your stay here at the Limpley Stoke Hotel. Your feedback and recommendation are very much appreciated. I am delighted to read that you enjoyed your time with us and the upgraded room. We receive many complimentary reviews regarding our varied and well prepared breakfast and I am pleased that you enjoyed it . The Limpley Stoke hotel is set in a very rural and picturesque location but still with easy access to many local places of interest including Bath which as you rightly say is a 10 minute drive through the wonderful Limpley Stoke Valley. Thank you for choosing the Limpley Stoke Hotel and I hope we have the opportunity to welcome you again soon. Kind Regards Sabrina Cox Guest Relations Manager.

"Very comfotable with excellent staff"

5
29/09/2016

This hotel delivers to expectations and further on some points. It is an authentic hotel in a picturesque area of the country. The staff are very helpful and the atmosphere is quiet and respectful. If you want night life then this is not the place for you but if you after a genuine relaxing stay with good food then I would definitely recommend.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear David B Thank you very much for your positive review. It is very satisfying when our staffs hard work is acknowledged. I was delighted to read that you were able to relax and enjoy a meal at our very picturesque hotel. Thank you for choosing the Limpley Stoke hotel and for your recommendation. Kind Regards Sabrina Cox Guest Relations Manager

"limpley by name limpley by nature"

2
29/09/2016

This hotel is not firing on all cylinders, lift broken for months, broken outdoor furniture, broken glass in entrance porch a shower tray so poor of quality that you felt like you were heading into the room below each time you stepped into it due to it flexing down and a shower valve that required both hands to turn on, breakfast experience very poor and overall not a very good start to the day and inappropriate signage all over that makes one feel as if one is in school, oh dear Limpley by name and limpley by nature. see my next review of the next hotel in same group and same star rating and on same journey and I think that they should send that hotels management North and ask them to overview this hotel and recommend, it has the infrastructure but not the right approach unfortunately. its referred to by the locals as Faulty Towers!!!!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear 59harry I was very disappointed to read your recent review of your stay here at the Limpley Stoke Hotel. We receive many complimentary reviews commenting on both the high levels of customer service and the standards that we provide and I would apologise if we did not meet or exceed your expectations . Your feed back is very important to us and your comments will be passed to the management team in order that they can address any issues that have arisen so that we can continue to offer our guests a comfortable and enjoyable stay. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Average"

3
27/09/2016

I stayed for one night on a business trip. The room was clean and the bed was comfortable. It was a hot night but there was thankfully a fan in the room. The breakfast buffet was very average, with the sausages so overcooked I couldn't cut through them, and the coffee tasting like it had been stewing for a while. However, the waitress on duty was very cheerful and helpful...... she was a delight.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Pheobe105 Thank you for taking the time to post a review following your recent stay at the Limpley Stoke Hotel. I was pleased to read that your room was both comfortable and clean. I was however disappointed to read of your dissatisfaction with the quality of the breakfast served. We receive many positive comments on both the quality and variety of breakfast items on offer and I am extremely sorry that this does not seem to have been your experience and for this I apologise. I was delighted also to read that our restaurant staff were both cheerful and helpful and hope that you will visit us again so that we can make amends and provide you with the customer service and standards that we pride ourselves on. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager.

"Overrated reviews"

3
26/09/2016

I was quite excited after reading all the reviews about it being a stunning georgian style hotel amidst a very picturesque landscape. Frankly, I was disappointed! The surroundings are of course very nice but the hotel is definitely not breath taking. The room was that of a classic 3 star hotel, not very big, creaky floors (i didn't have a problem with that though), a very small lcd tv, which was situated so far away from the bed, viewing it was like viewing a laptop screen. Bathroom was neat. We are vegetarians and there were probably just one or two dishes for us in the menu. However, we went to the bar and the bartender was extremely sweet and he made us a vegetarian burger and a risotto. Overall, comfortable one night stay if you are in bath, but doesn't command an out of the way weekend plan. I guess its better to lower your expectations when you visit and maybe it will wow you.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear doctorgirl2015 Thank you for taking the time to post a review following your stay at the Limpley Stoke Hotel. I do sincerely apologies if any part of your stay did not meet with your expectation or our own high standards of customer service. Your feedback is very much appreciated as it helps us identify areas where our guests feel that we could improve and we can act quickly to address these and continue to provide a superior guest experience and help us to maintain and improve our standards and service. Thank you for choosing the Limpley Stoke Hotel and we do hope we have the opportunity to welcome you back. Regards Sabrina Cox Guest Relations Manager

"Picture perfect"

4
26/09/2016

Very nice hotel deep in the countryside. Old creaky floors and nice views. We stayed one night and enjoyed the experience. We paid for the breakfast that was very good with lots of hot and cold choices. The bar and patio are very good after a long day sightseeing in Bath. I would highly recommend this hotel

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Keith B Thank you for taking the time to post a review of our hotel. It gives us great pleasure when guests are satisfied. We are grateful for your kind remarks we are indeed lucky to be in area of such natural beauty yet with easy reach of Bath. We really do appreciate your feedback and thank you for your recommendation. We look forward to welcoming you again. For any future reservation please contact the hotel directly or via the website for the best rates available. Regards Guest Relations Manager

"Wonderful stay ??"

5
25/09/2016

Wow! What an absolute find! from the moment we arrived until the moment we left we were thoroughly spoilt, a gorgeous room immaculately clean with top quality traditional furnishings, amazing staff, wonderful food .... A real treasure of a place, I cannot recommend highly enough ... a real treat! Thank you so much to all at The Limpley Stoke Hotel we shall return ?? from two very happy Customers ??

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Salanne50 WOW ! what a wonderful positive review. Thank you very much for your kind comments I shall share them with the staff here at the hotel who I know will definitely get a lift from them. We strive to ensure that all of our guest have a relaxing and enjoyable stay here at the hotel and it is great to hear we have succeeded . Thank you for choosing the Limpley Stoke and we very much look forward to welcoming you again very soon. Kind Regards Sabrina Cox Guest Relations Manager

"Helpful "

3
25/09/2016

I did an absolute No No and booked the wrong night!! Called the Hotel the day of the wrong booking and they were able to change the booking. Very decent of them. Hotel in a beautiful building but it is all s little tired. We and one other couple in for dinner as they were also catering for a wedding, it did feel a bit like the Marie Celeste!! Food okish fish was over cooked, but everything else was fine. We retired early but we're rudely woken by done of the wedding party several times that night, which did spoil our stay. I appreciate that the Hotel were able to move our booking , but it's s shame that some residents can disturb other people's stay. Just inconsiderate. Breakfast was good. Would stay again as Grandson now at Uni in Bath. But will be careful about the booking dates.!!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear DnDNicholson Thank you for your recent review. I am pleased that we were able to accommodate you. The Limpley Stoke Hotel is a beautiful Georgian building and as such has many idiosyncrasies which we hope add to its charm. We are a very popular wedding venue and work very hard to ensure that the wedding celebrations do not have a negative impact on our other guest and I would apologise that on this occasion we were not as successful as we might have been. I was glad to read that you enjoyed your breakfast and that we will have the pleasure of your company again when you visit your Grandson at the university. We wish him well with his studies. Regards Sabrina Cox Guest Relations Manager

"Beautiful setting; hotel adequate"

3
25/09/2016

Had read the front desk staff could be rude - true. Barman made up for it though with his honesty and friendliness. Breakfast is just okay; suggest it only for the convenience of having it right there. Food in the bar (for dinner) was really very good. Recommend walking around the area - what a beautiful setting! Had read the pub at the foot of the driveway is good - enjoyed it for a pint, but didn't have the chance to eat there (no food served on Mondays). Lifts out of service and seemed to have been for awhile - not a big deal, but a little inconvenient.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear foxlrox Thank you for taking the time to post a review of the Limpley Stoke Hotel. The hotel is set in a very beautiful area with easy access to walks and cycle rides both for a gentle stroll or a longer ramble and I was delighted to read that you enjoyed your walk and a pint. I was also pleased to read that you enjoyed your meal here at the hotel However I was disappointed to read of the issue you encountered with our receptionist and for this and the fact that the lift is out of order I apologise. We are awaiting delivery of a custom made lift and as is often the case with bespoke goods the manufacture has taken longer that anticipated. Thank you for choosing the Limpley Stoke Hotel and I do hope that we will have the opportunity of welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Mixed feelings. Room wasn't great."

3
21/09/2016

Cute exterior. It was nice to get outside the city to see the scenery. Limited parking while a wedding reception was on. Attentive staff. Overall, the room was pretty dingy and it wasn't the nicest stay. Lift was out. Probably worth spending a little more to stay closer to the city center, but it was okay for one night.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear abbycadabra17 Thank you for taking the time to post a review following your recent stay at the Limpley Stoke Hotel. The views and setting of the hotel are spectacular and I am pleased that you able to enjoy them. I was disappointed however to read that your stay was only OK and I apologise for not meeting all of your expectations. We work very hard to provide all of our guest with a relaxing and positive stay and I am sorry if this was not your experience. Although I am delighted that you thought our staff attentive. Thank you for your feedback it is appreciated and helps us to identify areas that our guests feel could be improved in order to enhance their stay. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager.

"Shabby "

3
20/09/2016

We chose this hotel as a base for sightseeing in bath . Dont do that . 5 miles out is £10 each way on uber . There are absolutely no facilities , it does state that on the website , but no swimming pool, no gym , no nothing . It's effectively a b&b . It wasn't cheap and even not factoring in the cost of taxis, there are significantly better hotel offers for the same money in the city centre . None of this is the hotels fault , they do not offer facilities on the website but the rooms are shabby , lots of chipped wood, dirty marks on walls and chipped paint . There is a lot of maintenance going on, but I would imagine it will need an army to get through all the work before summer . Bed was comfortable and room was generally clean , shower was not very good , and electric one which had a constant temperature of tepid and all the water pressure of an Asmatic pensioner blowing up a balloon . The pub at the entrance "the hop hole" is very good with an unintentional Russell Brand impersonator behind the bar in the evening .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
We very much appreciate your comments regarding your stay at The Limpley Stoke Hotel. I am pleased to read that your bed was comfortable. I was however saddened to read that your comments regarding the hotel and its facilities. I would like to apologise for any standards that fell below your expectations. I would like to assure you that all our guest rooms are maintained on a regular basis and each is individually designed, decorated and furnished to enhance our Georgian period property. Your feedback is very important to us and helps to identify any areas our guests feel require our attention and so I will be inspecting the room in which you stayed to see how we can improve. Thank you for choosing the Limpley Stoke hotel and should you be in the area again in need of accommodation please contact the hotel directly or via our web site so that we can ensure you of our executive rooms and our low rate guarantee. Regards Guest Relations Manager

"Visiting Bath"

2
18/09/2016

The only plus for us, was being able to forget the car and travel into Bath using good public transport. last bus back at 11.10pm. For that we put up with a tired hotel and the worst bedroom of my experience. No working lift and 60+ stairs to an airless boxroom. Pay more and get a better room would be the answer one supposes.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear David P Thank you for taking the time to post a review following your stay at the Limpley Stoke Hotel. I was very disappointed to read your comments regarding the hotel and I would apologise for not meeting your expectations .We do however receive lots of reviews many complimenting us on both the public areas and guest rooms. I am very sorry that this was not your experience of our hotel. I would also apologise for the lack of a lift we are awaiting delivery of a brand new custom made lift. Your feedback is appreciated and will be used to ensure we continue to offer a unique and enjoyable experience for all of our guests. Thank you for choosing the Limpley Stoke . Regards Sabrina Cox Guest Relations Manager

"lovely Hotel with views"

4
18/09/2016

Lovely hotel set in gorgeous scenery, plenty of parking and a Bus from the end of the lane to Bath £4 return and takes about 20mins- its a conference hotel but still lovely and quiet with a pub at end of lane with very friendly locals

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Alice F Thank you for your recent review of our Limpley Stoke Hotel. I was very pleased to read that you enjoyed your stay with us. The Limpley Stoke hotel is situated in the beautiful Limpley Stoke Valley and offers amazing views and easy access to the surrounding countryside and nearby towns. Thank you for choosing the Limpley Stoke Hotel and I hope we have the opportunity to welcome you again soon. Kind regards Sabrina Cox Guest Relations Manager

"Uneven experience"

3
17/09/2016

I really want to give this hotel a better rating and the bar and housekeeping staff certainly earned it. However the front desk staff, worn nature of the hotel, lack of elevators and distance from town argue against it. The front desk staff seem almost disinterested in their guests or customer service. Everything should be handled by someone else, seems to be the response that I got when I asked for help. In contrast the housekeeping staff were very accommodating and quick to respond. The elevator was not only out of service, there did not appear to be any attempts to work on it during the five days I was there. On the other hand, the bar tenders and servers at dinner were pleasant, helpful and fun. And I'm not the type to generally eat in bars but it certainly was a much better value and meal than in the main dining room. The hotel has a lovely location and a very historic appearance. By using the traveline.info site I was able to discover easy, frequent, inexpensive bus service into town. The room was a good size with both a double and single bed. The bath tub was huge with a hand held shower. There was a hot pot and biscuits refreshed each day. But, there wasn't an alarm clock. So, it was an enjoyable stay, but I would look for another hotel if I went back to the area.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear MOBX Thank you for taking the time to post a review following your stay at the Limpley Stoke Hotel. Please accept my apologies for not exceeding all of your expectation . The reception manager has been informed of your comments. With regards to the lift unfortunately we are unable to repair the lift and are awaiting a completely new one to be delivered and installed. I was delighted to read that the staff at the hotel were able to enhance your stay and that you enjoyed your meal which was served in the bar enabling you to enjoy the wonderful views of the Limpley Stoke valley and surrounding countryside. The hotel although set in a rural location is ideally situated for visiting many interesting and varied attractions including both Bath and Bradford on Avon both of which are easily accessed by either car train or bus. I was also pleased to read that your room was satisfactory I am however disappointed to read that you would not choose to stay with us if you were to return to the area and I urge you to reconsider so that we can offer you the high level of standards and customer service that we pride our selves on. Thank you for your feedback. Kind Regards Sabrina Cox GFuest Relations Manager

"Wedding"

5
12/09/2016

My stay for two days and nights in this place was amazing had my wedding there Friday 9th sept could not fault it at all the food was amazing the staff were very good my wedding coordinator Karen done me proud x all the staff were lovely to us xx the wedding day itself went off with out a hitch and I had a big wedding so had to turn the room around too everything went to plan a big big thank you from mr & mrs green x

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Nicole D Myself and all the staff were delighted to read your recent review. Thank you so much for your very kind comments. We all really enjoyed being part of your wedding celebrations and delighted everything lived up to your expectations. There is nothing more rewarding than being chosen for your very special day and having the privilege to host this event, carrying out your ideas and turning your dreams into reality. A Wedding is one of the most important days in your life and we are honoured to have been part of this. We wish you all the very best for a happy and healthy life together, and look forward to seeing you again soon. Kind regards, Sabrina Cox Guest Relations Manager

"beautifil scenery"

4
10/09/2016

shabby chique hotel. superb service good food, rooms fair. HOWEVER 40 steps to room on 2nd floor lift not working. carpet grubby. no hand rail on bath for old people. grand piano old and battered about 90 yrs old as is the pianist good for singalong, the only enterainment. no n shops within a mile or 23. cat very friendly. one of he joists is giving way on the landing. TV living in the stone age. only a few channels

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Allen D Thank you very much for your recent review of the Limpley Stoke Hotel. I was pleased to note that you found our standards of service to be superb and enjoyed the sing along with Michael our resident pianist. I was however disappointed that we did not meet nor exceed your expectations in other areas and for this I would apologise. Your feed back is very important to us as it enables us to identify areas that our guests feel could be improved in order to enhance their stay. Thank you for choosing the Limpley Stoke and I do hope that we will have the opportunity to welcome you again soon. Kind regards Sabrina Cox Guest Relations Manager.

"Business overnight stay."

5
10/09/2016

Have used on several occasions. The best in the area. Fab food in the restaurant but the bar is so chilled and the bar food is next to none. Staff are helpful and pleasant. Would I stay there again...of course I would. Well done guys.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear DaveJ Thank you for your kind and positive review. We are delighted that you enjoy your stays with us and look forward to welcoming you again soon. Thank you for choosing the Limpley Stoke Hotel. Kind regards Sabrina Cox Guest Relations Manager

"NO STAFF INTEREST"

3
10/09/2016

price went up whilst on line needed to ask a local for location as difficult to find. Reception must have seen us but disappeared behind reception partition and ignored us we had to shout hello to get attention. Room on 2nd floor but lift out of order and had been for some time why? Disappointed to learn no breakfast included in what we was not a cheap price paid. We had some cobwebs on ceiling of room otherwise fairly clean.On checking out we were not asked if everything was ok and had we enjoyed our stay etc. No staff attention to detail.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear marvincornwall Thank you for your recent review. Your feed back is very important to us and I would like to apologise for any issues you encountered with our reception team. We pride ourselves on the high standards and levels of customer service that we offer here at the Limpley Stoke and I am disappointed to read that these standards and levels of service were not what you encountered. Your comments have been passed to the relevant heads of department so that the issues can be addressed. Thank you for bringing it to our attention. Kind regards Sabrina Cox Guest Relations Manager

"Average"

3
09/09/2016

Location was very pretty but hard to find even with sat nav. Service average, lift not working and narrow stairs to carry luggage was not good but help was available. Dinner was excellent. Room good for 18th century building. Would stay again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear 2aussietravellers61 Thank you for taking the time to post a review following your recent stay here at the Limpley Stoke. I was pleased to read that once you found us you were able to enjoy our beautiful rural setting. I was also delighted that you enjoyed your dinner and room. I was however disappointed that you felt the service was average. We pride ourselves on our standards and the level of customer service we provide and I would like to apologise that on this occasion we did not meet your expectations. It is however gratifying to read that you would stay again and we look forward to welcoming you again soon so that we can not only meet but exceed your expectations. Thank you for choosing the Limpley Stoke hotel. Regards Sabrina Cox Guest Relations Manager

"Old England"

4
06/09/2016

Nice place. We stayed here to be a bit outside Bath and it suited us very well. Bit dramatic getting there along very narrow roads, but no real difficulty. The place itself was really nice except the sloping floors in places were a bit frightening. Room was good, but the en-suite was tiny. Breakfast was good value as well

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear LanceBombardier Thank you for your complimentary review. I was delighted to read you were pleased with the Hotel, and the beautiful setting which the Hotel affords. The hotel is a Georgian building as such has many idiosyncrasies such as sloping floors which we feel add to its charm.. I do hope we will have the pleasure of welcoming you to Limpley Stoke again in the future. Kind regards Sabrina Cox Guest Relations Manager

"Our fantastic wedding"

4
04/09/2016

We got married here several weeks ago and used the outside gazebo, the beautiful weather made it even more special. Karen the co ordinator made sure everything went smoothly, she was efficent and helped take away alot of the stress of planning a wedding. All the decorations were as i had wanted them, the wedding breakfast room looked great, agian the tables were laid out and decorated as i had imagined. The food was even better than we had previously tried during our tasting, the staff were accomodating to those who had speical food requirments including a diabetic and a vegan. The whole day was exactly what we wanted, a relaxed, fun, occasion with all our friends and family and that exactly what we got. Some people might be out put off by it being a best weston hotel for their wedding but from the first time we went to look at it to the day after our wedding we knew we had chosen the perfect place for us to get married - for the cost of the wedding packages you wont find anytwhere better than this, gorgeous views and outside space (we had a bouncy castle etc on the lawn for the kids), option to get married in the beautiful gazebo, fantastic food, and a brillliant co ordinator. Thank all at limpley stoke for making our day wedding day so special.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear snagglepuss1 Thank you for your very kind comments. I am delighted you had an amazing wedding day here at Limpley Stoke. It was a pleasure to have the privilege of hosting this very special day for you and all the management and staff wish you both a long and happy life together. We look forward to welcoming you back to the Hotel for your first anniversary – if not before. Kind regards. Sabrina Cox Guest Relations Manager

"Bad mannered rude staff"

1
04/09/2016

On arrival was greeted by a rather rude unhelpful man on reception Short tempered and behaved like a petulant child stomping around reception Totally unhelpful and bad mannered not what you would expect from a Best Western hotel When asked questions about our stay refused to answer and had the because I said so attitude Would not stay here again or recommend it !!!

"Over priced"

3
03/09/2016

The hotel itself is set in beautiful surroundings. The village is at the bottom of a "long and winding road" that leads to disappoint! We booked through Expedia but the hotel had no knowledge of the booking. The front desk were helpful and honoured the booking (half an hour later). The first room had no bath so we asked to be moved. We ended up on the third floor, the lift being out of order made it a long trek with a baby up some narrow staircases. The room at first glance had a king size bed. On closer inspection this was two singles pushed together. The pillows were rock hard and the duvet heavy and old. The worst part about the room was the awful shower over the bath. It may as well not been there as it had no pressure at all. How I was missing premier inn at this point (only £5 more per night) we went down to the bar on the first night and I ordered a burger (£10) it was very dry but seasoned well. The drinks as you would expect were expensive. All in all for the little extra we could've stayed in Bath at the Premier Inn. We will next time In summary. Lovely OLD hotel Friendly staff Rubbish tired rooms.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Michael K Thank you for taking the time to post a review following your stay at the Limpley Stoke Hotel. I was disappointed to read of your dissatisfaction and I would like to apologise for any standards or customer service that did not meet your expectation. I have spoken to the Duty Manager at the time who informs me that despite not having your reservation we were able to accommodate you with in a few minutes. The king size bed is in fact an industry standard where two large singles are made to Zip and link together to make a king size bed or enable us to use the room as a twin. I am sorry that the pillows and duvet were not to your liking we do keep alternatives and would have been very happy to change them had we been made aware of the issue. I was however pleased to read that you found our staff to be friendly. Thank you for your feedback and for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Pretty surroundings, basic room "

4
30/08/2016

We stayed here for a family wedding in bath (at another venue) We booked a number of rooms for our group and unfortunately ours seemed to be one of the most basic! There seemed to be a wide range of 'standards' throughout the rooms, so perhaps ask for a 'nicer' room! The breakfast was good and the bed comfortable! The shower/bathroom pretty basic! The grounds of the hotel however were very nice! Overall a decent stay, but be sure to ask for one of the nicer rooms to ensure you get better value for your money!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear ReeRee B Thank you for your review of the Limpley Stoke Hotel. The hotel is a wonderful Georgian property and as such has many different size of rooms all of which are tastefully decorated in keeping with the age of the hotel. We also have rooms with views of the valley on three aspects of the hotel. I am pleased that overall you enjoyed your stay including the breakfast and thank you for choosing the Limpley Stoke. Regards Sabrina Cox Guest Relations Manager

"Wedding two weeks ago"

1
30/08/2016

Hotel is nice breakfast facilities in the morning is chaos waited 15 minutes for coffee no one asked if I would like a different egg I went there were four other people we were all vomitingin the middle of the night and diarrhoea

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Nicola R Thank you for posting a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. At the Limpley Stoke we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. I have asked the reception team if the problem you encountered was reported at the time and unfortunately I can find no record that this was the case. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Regards Sabrina Cox Guest Relations Manager

"AMAZING for Pokemon Go!"

4
30/08/2016

This hotel is basic but does exactly what it says on the tin. Everything is clean & modern enough. Beds aren't majorly comfortable but you get what you pay for. The location of the hotel is amazing (if you have a car!). Tucked up on top of a hill overlooking the countryside. Free wifi which is pretty fast.....but the best part of all is how much of a goldmine this place is for Pokemon Go! Make sure you take plenty of poke balls as Eevees, Nidorans, Electabuzzes, Venomoths, Clefairies, Abras and Mr Mimes all popped up during a period of about 4 hours just sitting in our room.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Wibledonlil Thank you for taking the time to post a review following your recent stay at our hotel. I was delighted to read that you enjoyed your stay in our amazing location. I must say that of all the reasons I have heard that people enjoy our hotels yours is one of the most unusual amusing and one I was unaware of. I think we need to maximise this aspect of the hotel and advertise the fact that we are a POKEMON goldmine. Thank you for bringing this to our attention and I do hope we will have the pleasure of welcoming you again as soon as you have stocked up on poke balls. Kind regards Sabrina Cox Guest Relations Manager and Now Pokémon hunter

"Unacceptable lack of mobility access"

2
29/08/2016

My aunt stayed at this hotel earlier this summer. She phoned in advance to explain she would need a ground floor room since she is unable to walk far or climb stairs - and the lift is (still) out of order. She was told she could have a ground floor room. However, on arrival she was told no ground floor room was available as there was only one, it was a family room, and it was occupied. She had no option but to struggle with the stairs and long corridor walks every time she needed to go between her room and the restaurant or lobby. As a result she was exhausted and couldn't enjoy her visit, all because of the inability of the hotel to cater for any access needs. Her letters to ask for an explanation remain unanswered...

"worst western"

1
28/08/2016

price of the room went up as i booked, got the wrong room when we got there,staff noise and hard to find, wedding guest treated better than us. very poor serivce, the hotel location and grounds are excellent

"Elegance and Service"

4
27/08/2016

A lovely spot and hotel to stay at whilst visiting Bath and surrounding areas. The hotel is large, elegant and comfortable with a quirky layout and creaky and uneven floors which add to its character. The staff here are lovely and very helpful. Food is good and the bar and communal rooms are very comfortable and spacious. Breakfast is good but the evening meals in the restaurant are over priced in our opinion. There is a lovely terraced area with views over the hills and valleys. Parking is good too. This hotel is a popular wedding venue and is used by coach parties, we had both during our stay and there were no problems but others have not been as lucky judging by one or two other reviews. Our room (35) was small but comfortable and had views over the countryside. The bathroom was very small but ok. Would stay here again and intend to bring friends next time. Room rate was good value as we got 20% discount being members of Best Western.

"Lovely bar and terrace, horrible hotel. "

3
23/08/2016

The hotel is extremely hard to get to down scarily steep and narrow roads. On arrival on the 16th August we were told our booking was for the 13th September and that they only had one room left ( a double room) which meant my mum had to sleep on the floor. Our room was the smallest room I've ever seen, hidden away in the attic of the hotel. After all the stress we decided to sit outside on the bar terrace, the bar man was very kind and the view from our table was amazing. It was very peaceful and beautiful as it became darker the terrace lit up with fairy lights. If I'm honest this made the bedroom worth bearing. The hotel itself is very dated and uncomfortable, however I do not know what my twin room would have been like.

"Comfortable"

4
21/08/2016

Lovely location, comfortable room although the décor is tired. Trains at the bottom of the hill can be disturbing but are not too frequent or late at night. We did not anticipate a Friday wedding with disco but that is a risk anywhere. Good service and good breakfast, although more choice for the continental would be good. We had a surprisingly good, almost fine dining, dinner.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear DAVIDWARD2013 Thank you for taking the time to post a review following your stay at the Limpley Stoke Hotel.Your kind comments are appreciated and I will pass them on to the chef and restaurant staff. Thank you for choosing the Limpley SToke hotel and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"Lovely hotel and grounds"

4
20/08/2016

When I read all the adverse reviews on tripadvisor, I was a wee bit apprehensive about my stay here. However, as my nephew had chosen this venue for his wedding, I had to book in. I needn't have worried! My sister and brother-in-law met me at Bath Spa railway station so my journey there was simple. On arrival, I was checked in by a very pleasant person who had remembered several of my phone calls and asked about the threatened Scotrail strike which I had been worried about and also that I needed a room with a bath, As there were none of these on the lower floors, I had to make my way up the stairs to the second floor but my relatives helped me with my luggage. I found the card sensitive key easier to use than in other hotels I've stayed in. The room was at the back with not much of a view but it was so quiet. (I think there were discos on in 3 of the 4 nights I stayed there but I didn't hear anything). I thought the breakfast was excellent with the usual choices of bacon, sausages etc. but it was possible to ask for porridge (lovely) and eggs cooked in any way. There was also a choice of kippers if had have wanted them. The fried bread was a real treat (even tho it wasn't a "healthy" choice) as not many hotels do this now. As the weather was hot and sunny, the wedding took place in the pagoda with we older guests sitting on white draped chairs in rows and the younger people on rugs on the grass bank. Someone has mentioned the cat in another review. We were graced by it's presence just before the ceremony began. Drinks and canapes after the wedding were laid out and easy to eat. The wedding breakfast itself went well with the waiter remembering my diabetese and giving me melon without coulis as I had previously asked for. The disco in the evening wasn't my thing but I watched the happy couple in the first dance and then went to bed. As I had travelled by train from Stirling in Scotland, I decided to stay on for another few days and go to explore Bath. My sister took me into Bath after breakfast and dropped me off at the Abbey, I enjoyed visiting that and a senior citizen price of £12 allowed me to go on 2 open top bus tours of the city. I was a bit disappointed by the commercialism of the visit to the Roman Baths which even with a senior discount was over £13 to enter. I had already booked a table at the theatre restaurant and a seat in the front stalls for a performance of "A Midsummer Night's Dream" starring Phil Jupitus as Bottom. These were both excellent and the taxi I had booked to get me back to the hotel was waiting for me at the main door as arranged, This was the taxi firm recommended by the hotel and I had one again on the Monday morning to take me back to the station. This time the driver took me under the railway right to the platform for the northbound trains. Each time it was about £12.50 but I gave them £15. So, I stayed 4 nights in all. The staff were most helpful and friendly. I packed my case on the last morning, rang reception to ask for someone to collect it and it was downstairs before I was! Just one or two quibbles, as we all know, the lift is out of order but I had been warned about this by phone before I left home. I specifically wanted a room with a bath so I had to climb the stairs but they weren't too bad. There was no hook on the bathroom door so no good place to put dry clothes while taking a bath and the selection of TV programmes available was very limited. I put all these things on my individual critique of the hotel before leaving and so hope they will soon be rectified. The whole appearance of the hotel was of brightness and light and I had no quibbles with the decor, my bed which enormous, carpets or staff who were all charming as far as I was concerned. I probably won't stay there again as I came specifically for the wedding but one of my next holidays will be to the Best Western Hotel in Inverness where I have stayed before. Christine (Chris) Walker

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear 640crispin Thank you very much for your kind review following your stay at the Limpley Stoke Hotel for your nephew's wedding. I was delighted to read that our staff were friendly and helpful and that you enjoyed both the wedding your sightseeing in Bath and the trip to the theatre. The Limpley Stoke hotel is in an amazing rural setting with wonderful views but with easy access to many beautiful, historical and cultural attractions. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Great staff, shame about the management and broken lift"

3
18/08/2016

So disappointing. Staff are brilliant - friendly, helpful, hardworking, but not backed up by the management. What a shambles. A wedding party in the hotel as we arrived, numerous people wanting to check in - one poor soul handling them all. Bags very kindly carried to our 3rd floor room as lift out of order (has been for two months we understand!) - but should this be necessary? Get it fixed! Meals very disappointing - bland sauces and overcooked (?frozen) vegetables. Described as "seasonal" - soggy swede in August? Restaurant understaffed and so those who were there were cheerfully trying to cope with serving everyone, but inevitably there were long waits - especially for those who wished to have a glass of wine. The service rating given is based on the inadequate numbers of staff employed, not the quality of service those who were there were trying so hard to deliver. The room quality rating affected by the horrible stains on the duvet which we removed from its cover because it was too heavy for a hot bedroom mid summer - yuk. As the noisy kitchen extractor fan was turned off at 11pm, we slept reasonably well - despite pillows like rocks! All in all, far from the best place we've stayed in! Would we come back? Can't think of a good reason to - apart from the staff!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear TravellersWarning Thank you for posting your review and for your kind comments regarding our team of staff who are as you so rightly say friendly helpful and hardworking. I was however disappointed to read of your disappointment with other aspects of your stay and for this I would sincerely apologise. We are in the process of installing a new lift which due to the age and idiosyncrasies of the building has had to be custom made and we are in the hands of the manufacturers. Your comments concerning the meals have been noted and I apologise for any delay that were encountered. I would however like to point out that we do not use frozen vegetables in any of our kitchens. I have also asked the House keeper to double check the duvet in your room and rectify any issues. Thank you for your feedback which is very important to us as it enables us to identify and improve any areas that our guest feel could be improved. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Gust Relations Manager

"Average"

3
17/08/2016

The lift is still broken, and there are a lot of stairs and uneven floors in this old building. On the plus side, our room had everything we required... a very well stocked tea/coffee tray, shower, very large and comfortable bed, shower room and view. On the negative side, the breakfast was a disappointment. The buffet items looked a bit sad, and because we had booked as a group our tea and coffee arrived in big pots as soon as the first person arrived at the table, so the tea was horribly stewed. It is possible to have a few items freshly cooked, but I had to go up to a member of staff to ask for something as no one seemed to be in attendance at our table. This is a "wedding hotel" and this particular weekend it was catering to five weddings. The place was full of children with family members enjoying themselves, and it was rather busy, noisy and not restful. This was something our group could tolerate as we were travelling as a group ourselves, but it might not be for everyone. I imagine it is better mid-week during the summer months if you are not there for a wedding.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear anorthernlight, Thank you for taking the time to post a review following your recent stay at the Limpley Stoke Hotel. Although I was pleased to read that your room had everything that you required I was very disappointed to read that overall we did not meet or exceed your expectations and for this I apologise. We are a very popular wedding venue and the summer is our busiest time. We can host a wedding on a Friday Saturday or a Sunday, we seldom if ever have more than one wedding a day to ensure that both the wedding and our other guests can enjoy their time at the hotel. I was saddened to read that the breakfast was a disappointment as we are often complimented on the quality and variety of the breakfast buffet and again I would apologise. Your comments regarding the tea and coffee have been passed to the restaurant manager who will look to change the way in which we serve larger groups. Thank you for your feedback and for choosing the Limpley SToke Hotel. Regards Sabrina Cox Guest Relations MAnager

"Beautiful Bargain Hotel in a Quiet Majestic Setting"

5
13/08/2016

This hotel can only be truly appreciated with a visit. The photos posted hooked me but it's even better in person. Recommend executive room on top floor corner very spacious and nearly 180 degree views. Cost is only a slight increase from standard room and was the biggest room I stayed in while in the UK. Could have sat for hours looking outside my window enjoying the views if I had the time. Exquisite landscaping. Beautiful quiet community around the hotel to enjoy. Free hot breakfast in a hotel over 400 years old is something you don't experience every day. I hope to visit again some day. Much better experience than staying in downtown Bath because of the natural beauty of this area and it's very quiet. Bonus: Found a nice cat on the grounds.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear cme410s Thank you for taking the time to post a review following your stay here at the Limpley Stoke. It is always gratifying when we hear that someone has really enjoyed their visit. We are extremely lucky to have such a beautiful Georgian hotel in such an amazing setting. The Limpley Stoke valley is truly stunning and many of our rooms have wonderful views both up the valley towards historical Bradford on Avon or down the valley towards the City of Bath. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again . Kind Regards Sabrina Cox Guest Relations Manager

"Mini moon"

5
11/08/2016

Arrived here Sunday July 3rd the day after we got married until Wednesday 6th for a mini moon and what an amazing place to have gone too! After going up the steep hill to the hotel it looked beautiful. We checked in and found out we were in the older part of the hotel, on the left side on the very top floor. That was fine for us even though the lift was not working but for someone older it would have been difficult I imagine. The room was beautiful (forgive me as I cannot think which number we were, but was the first room on the left once you go through the doors!) we were on a corner so had views over the terrace and garden and the valley so to speak. It was beautifully decorated to its age and was spotless! It was cleaned daily and refreshments topped up every day too. We had breakfast 2 days while we stayed and it was lovely with everything you could want on offer and lovely too and coffee too :) the staff were friendly and willing to get you anything you required. We had dinner on the Sunday night and although there isn't a great deal to offer the variety was great and it was delicious! Huge thanks to the chef. We went into the bar on a couple of afternoons/evenings and Sebastian I believe his name was (apologies if I am wrong) was the perfect polite barman! We had a lovely time talking to him learning about him and his awful jokes ;) don't be afraid to correct him if he says something in English which isn't quite right, he won't be offended. When le sat there the pianist was playing and it was delightful, we also enjoyed sitting and talking to him, he was a true gent! It was the perfect place to go out exploring, we went to longleat on the Monday, bath on the Tuesday and also visited some farm shops. When then went and done the bath skyline walk at sunset which was an incredible way to finish our stay. Thank you to all the staff for making our stay perfect and we hope to be back again soon!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Sykes9 Than you very much for your kind review following your recent stay with us. I was so very pleased to read that you enjoyed your "Mini Moon" . Our hotel is a beautiful old Georgian building with amazing views of the Limpley Stoke valley and is a perfect place to unwind and relax yet still within easy access of many interesting places to visit. I was also delighted that your room the food and the staff all helped to enhance your stay and I will pass your kind comments on to all of the staff including our pianist Michael and Sebastian. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"Lovely room, view and location"

3
08/08/2016

stayed for 2 nights in a executive room, cant fault the room it was lovely with an amazing view. checking in took for ever and it was very old fashioned. The lift was broken which we were not told about until we got there! we were on the 3rd floor so we had to walk, which sometimes was a little difficult as i am recovering from ankle surgery!. The room was very hot but very quiet on the first night even tho there was a wedding, the 2nd night well , we went out in the evening , when we came back there was no where to park! and the noise, got woken up at 2.30 and 4.45 am by people shouting in the corridor for ages!. Breakfast was lovely, Would i go back, no its not for me

LatonaLeisureGroup, General Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear michelle w Thank you for your recent review I was glad to read that your allocated room was satisfactory and that you enjoyed both the breakfast and the views. However I would like to apologise for any other issues that you encountered which did not meet our usual high level of standards or customer service. We are awaiting delivery of a custom made lift which has unfortunately taken longer to manufacture than expected and I was disappointed to read that you had not been informed of the situation as the reception team are informing all guest when they confirm the booking and I apologise if this was not the case. Your feedback is important to us, thank you for choosing the Limpley Stoke. Regards Sabrina Cox Guest Relations MAnager

"Fantastic wedding venue"

5
07/08/2016

Thank you for making our wedding day so special! We had a meal in the restaurant the night before. The food was excellent and the staff very accommodating. The setting is stunning and the wedding planner (Karen) was great. We had a perfect day. The table decorations were laid out exactly as requested with some added touches which were lovely. The food was good and the staff were lovely. The bridal suite was pretty with great views and a lovely 4 poster bed.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Michelle D Thank you very much for your recent review. I was delighted to read that your wedding day went so well. We consider it an honour and a privilege to be the hotel chosen to host such an important occasion and strive to ensure that the days goes as smoothly as possible and that both the bride and groom and guests have a memorable and enjoyable time. Thank you for choosing the Limpley Stoke and we look forward to welcoming you again soon perhaps to celebrate your first anniversary. All the very best for your future together. Regards Sabrina Cox Guest Relations Manager.

"Good price-- bit stuffy"

3
07/08/2016

This was quite the place to see, and it has its own story to tell (the staff can provide a pleasant little paper on the history). Staff somewhat fairly friendly, and the room comfortable (despite a little bit of difficulty getting up the stairs). There was quite a bit of difficulty with regards to reaching the hotel, however. Twice we entered the address for the hotel, and twice had to deviate from our GPS in order to actually find the place. Still, we were rewarded with an enjoyable stay when we finally got there.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Randy M Thank you for your recent review. The Limpley Stoke is a magnificent Georgian house set in the beautiful Limpley Stoke valley and has had a very interesting past being both a family home a Spa treatment Hospital and now a hotel. I was delighted to read that you enjoyed your stay, found our staff to be friendly and that your room was comfortable. The hotel is set in the very rural Limpley Stoke Valley which does create a few issues for the sat nav technology but I am sure that you would agree very much worth the effort. Thank you for choosing the LImpley SToke HOtel and I look forward to welcoming you again. Regards Sabrina Cox Guest Relations Manager

"All ages catered for so well"

5
07/08/2016

Ten of us stayed at Limpley Stoke for our daughter's Bath wedding. Our ages ranged from 2 to 102 and we all had a wonderful time. The staff were unfailingly helpful: providing a chair with arms for my mother, giving us a beautiful room for our pre-wedding lunch (which was delicious), producing bubbles at breakfast for a crying grandson, and responding to every request with alacrity and charm. Our rooms were beautiful, two with luxurious four-poster beds, and my mother's ensuite equipped with a disabled shower. We sat on the terrace on the morning after the wedding in the sun, enjoying the view down the wooded Titfield Thunderbolt valley, and couldn't have wished for a nicer place to stay. Thank you!.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Rose S Thank you very much for taking the time to post such a positive review following your recent stay at the Limpley Stoke . I am delighted that you all enjoyed your stay and that we are able to cater for all the needs across the not insignificant age group. We appreciate your kind comments relating to the friendliness and helpfulness of the staff. I was pleased to read that you enjoyed both your allocated rooms and your pre wedding lunch. I will be sure to pass these comments on to the relevant department heads who will share them with the staff. The terrace is indeed a great place to sit and admire the amazing views and enjoy a relaxing few minutes away from the hubbub of day to day life. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you all again soon. Kind regards Sabrina Cox Guest Relations Manager

"Large, multi-level hotel with great views but a broken lift!"

3
04/08/2016

Limpley Stoke (Lower!) is deep within a wooded valley where the River Avon flows gently along and Bath trains occasionally rattle past. The hotel is large with huge rooms for lounge, bar and dining. A superb terrace area provides lovely views along the valley. It is not surprising that this a popular venue for weddings. One every day we stayed. Getting around is fun: multi levels are connected by staircases in the different parts of the building and in the corridors where the house was extended and extended again. Some of the short flights can be steep with narrow treads. There is a lift. Unfortunately it was out of order when we did a recce five weeks ago and when we stayed last weekend. They are going to replace it - but not timescale given. And the lift cannot reach every part of the hotel because of the numerous levels on each floor. So you must check out the access arrangements if someone in your party requires good access arrangements. Breakfast was very acceptable with a buffet choice and more variety (kippers, smoked haddock or eggs done in different ways) from a menu. Interior decor: they have tried to maintain the feel of the old country house, to update the interior of rooms and to provide comfortable seating in the lounge but it needs someone with a really good interior design flair to lift it and make it feel a bit more comfortable. Good value and perfectly adequate in many respects. And if you want to visit Bath there are Park and Rides a few miles away or a local bus runs every 30 minutes form a stop a five minute walk from the hotel. Car parking at the hotel car park can get tight when the wedding season is on!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear David S Thank you for taking the time to write a review following your recent stay at our Limpley Stoke Hotel. The hotel is set in the Limpley Stoke Valley the wonderful views and the well kept grounds make us a very popular wedding venue. As does the magnificent Georgian house which is full of idiosyncrasies such as different floor levels and nooks and crannies which we feel add to its charm. Unfortunately the lift is out of order at the moment but porterage is always offered. We are at the mercy of the suppliers who are manufacturing us a custom made replacement but we are assured that the replacement will be ready in the very near future. I was delighted to read that you enjoyed the buffet breakfast and its many choices. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager.

"lovely location, friendly staff, food yummy"

4
02/08/2016

stayed here for the weekend and liked it very much. The downside was there was a bad smell in the bathroom, which was sorted out by a drainage company. The welcome was very friendly. The room was pleasant and the food was yummy. In a delightful location. Also sleep quality was good.

"Won't visit again "

2
02/08/2016

Having stayed here earlier in the year for work when the opportunity arose (again for work) to stay here during the summer I and a colleague jumped at the chance . Those views , the lovely bar area perfect for a late Sunday afternoon . How disappointed were we? Very . On arrival we were greeted at reception and checked in by an almost robotic member of staff. We noticed that there was a wedding party but as we were not informed of any restaurant closures etc assumed (never assume ) that our stay would not be impacted. We were not told the lift was out of order so had to carry our luggage up 3 flights of stairs ( maybe think about replacing or fixing the stair carpets management) I was allocated a small room overlooking the veranda , as was my colleague (on the 3rd floor) both rooms were stiflingly hot( why weren't the windows opened prior to our arrival) no fan or anything. My room was already occupied by several large old and dusty cobwebs ... And two of the towels looked used. Not pleasant. So following a drink on the lawn (how can you charge £2 for a glass of soda water and lime) we decided to eat .... Oh dear .. The bar area and the rest of the residents area was how overrun with wedding guests... There was nowhere for us to go and eat or indeed relax. The live band was also very loud ( as would be expected) luckily we knew the pub nearby did food ( the hop pole inn... Eat here it's brilliant) so we left the hotel and went to the pub. On our return the evening wedding event was in full flow. With a bbq on the veranda..... As our rooms overlooked this area the noise was pretty awful. It was impossible to sleep as the room was so hot and the noise disturbing. Breakfast was disappointing and the lack of staff with a personality or a smile in the breakfast room made breakfast uncomfortable ... It felt like an exam!! Total silence ! The lack of anybody on reception on departure made it impossible to raise our issues . The lack of information or even explanation of how the wedding would affect our stay was disappointing. The whole hotel was focussed on the wedding party , no doubt because of their total spend at that time but as repeat business guests and with potential future business also this hotel needs to consider its other guests as well. Suffice to say we won't be be using this hotel again and will be recommending our colleagues also don't use it. Top tip. Check when booking if there is a wedding , if there is don't book. Don't eat at the hotel eat at the hop pole inn... It's lovely and much better value for money. To the hotel manager... Encourage your staff to engage with and speak to guests!!!

"Needs up=dating"

3
31/07/2016

We indicated it was our wedding anniversary and were up-graded to an executive room. It was spacious and had very good views. An enormous bed and everything you would expect from a three star hotel. Except for the dirty windows and frames (outside). Scruffy soiled valance on the bed and a general tiredness. We were disappointed that we were not notified in advance that a wedding party had taken over the rest of the hotel.

"Lovely building outside but soulless and run down in places"

3
31/07/2016

This hotel could potentially be something special but it just doesn't quite get there. The communal areas inside are done nicely but the corridors are shabby and carpets need updating and replacing. The room we had was ok but very small and a bit tired in its decor. The bed was comfortable but ridiculously narrow (we supposedly had a double). My husband and I could just about lie side by side but certainly couldn't move without falling off the side (we are neither of us large - I'm a size 8!). The thing that spoilt our weekend away the most was that there was a wedding going on in the hotel during our stay and we were clearly considered unimportant guests. We decided to grab lunch in the bar when we arrived but because the wedding party were about to use the bar for their post ceremony drinks we were told we would have to leave and eat outside! The hotel was too small to escape the wedding party so we abandoned the hotel until 9pm and then sat in our room listening to the disco. Breakfast wasn't included in our room rate but was available for an extra £10 each, which I considered reasonable given that the rooms are inexpensive. Breakfast was nice but I had to order poached eggs separately (which is often the case in hotels), but they took so long to arrive that my husband had finished eating and my toast was stone cold - so we cancelled the order. All in all this hotel served as a reasonable base for a trip into Bath (we caught the number 265 bus straight into the city in 15 mins - it was very easy and much better than worrying about parking - cheap too!). I wouldn't stay there again as the beds are too small and there is literally nothing there. Due to the wedding the dining room was empty in the evening so we were forced to eat in the local pub, which was awful. Frustratingly, the other 4 couples in the pub were staying at the hotel, so perhaps between us we could have made dining at the hotel a viable option! The bar lunch in the hotel had been nice though and so I'm sure if we had been able to dine at the hotel we would have had a good dinner. Check before you stay - if there's a wedding on make sure you avoid!

LatonaLeisureGroup, General Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Joanne W Thank you for your considered review following your return visit to our Limpley Stoke Hotel, I would like to firstly, sincerely apologise for any standards that fell below your expectations and our own very high customer service and hotel standards. I would also like to assure you that we pride ourselves on the level of service we offer and that we will ensure a similar situation will not again arise again in the future. Thank you for bringing this to our attention. Your feedback is truly appreciated and will help to identify areas that our guests feel could be improved to enhance their overall experience and enjoyment. Thank you for choosing the Limpley Stoke Hotel and I do sincerely hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards that we pride ourselves. Kindest regards Sabrina Cox Guest Relations Manager

"Bathroom in a cupboard !"

3
30/07/2016

Lovely position, but needs money spent on it. Staff and food excellent. Rooms very variable. My friend and I had single rooms, for which we paid a hefty extra charge with the coach company. We requested re-furbished rooms (having read some reviews) my friend had a spacious room/bathroom, good furniture etc. My room (no 35) had a badly stained carpet, old scratched furniture and a bathroom that looked as if it had been squeezed into a cupboard. No full size washbasin, just a hand basin, step back and your legs touch the loo, bend forward and your head touches the tiles and mirror ! I asked for another room, non available, because a wedding party was coming in, unknown to us and no courtesy to warn us that a disco would be going on until 12.30am. So booming noise inside and well oiled guests being loud in the garden, so no way that one could sleep. So won't be recommending friends to this hotel !

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Thank you for taking the time to post a review following your stay at the Limpley Stoke Hotel. I was sorry to read of your dissatisfaction however The Limpley Stoke Hotel is a magnificent example of Georgian architecture and we have a programme of refurbishment in place for both the bedrooms and public rooms in keeping with the character of the building. I do sincerely apologies if any part of your stay did not meet with your expectation or our own high standards of customer service. Your feedback is very much appreciated as it helps us identify areas where our guests feel that we could improve and we can act quickly to address these and continue to provide a superior guest experience and help us to maintain and improve our standards and service. Thank you for choosing the Limpley Stoke Hotel and we do hope we have the opportunity to welcome you back. Regards Sabrina Cox Guest Relations Manager

"Peaceful and pretty"

3
26/07/2016

3 of us slept in one room for £70 for a night without breakfast. The room was small for 3 of us, yet it was clean. Liked the area and only 5 min drive to bath central. Has a log fire ?? in bar and outdoor pretty overlooking part of village. Would recommend for visiting bath or local areas. has a local canal too

"Great experience"

5
24/07/2016

Okay so driving here wasn't the easiest trying to follow the gps instructions and wondering if it's telling you to drive down a footpath when in fact it is just a very very tiny road... But after reaching the hotel wow it just looked amazing and was surrounded by such scenery, my type of location! Loved the chandeliers as you entered. There's plenty of free parking and some great walks to be done from the hotel around the area. The surrounding gardens are relaxing to sit in and there's a friendly cat who likes attention and I swear spies on you and waits for the perfect time to jump out in front of you. The rooms were clean and the beds comfortable although the room did seem to have a bit of a slant but I guess that can be expected from an old stone built Georgian mansion. The lifts were out of order but assistance was promptly provided. The service was very good and friendly. We ate in the restaurant once and ordered 2 steaks, one medium rare and the other medium but both came out well done. Apart from that the restaurant service was very good.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Melyama Thank you for your positive review of our hotel. We value every guest's feedback and responses as it will help us to continue to fulfil our commitment to providing excellent customer service and a superior guest experience. I would however apologise for not serving your steaks exactly as required and I have passed your comments on to the Chef. We do hope we will have the opportunity of welcoming you again at the Limpley Stoke hotel should you require accommodation please contact the hotel directly or via the web site so that we can personally assist you with the reservation. Regards Sabrina Cox Guest Relations Manager

"Great Staff"

5
22/07/2016

Old hotel, with nice features, we only attended for the Gala Dinner function of the RREC motoring club, and didn't stay over night, but found the staff were very helpful, nothing was too much of a problem, food was well served, and tasty, compared to Salford Hall, Nr Evesham, where we visited last Sunday (BW), which was poor, so well done Limpley Stoke Hotel, what we expect from a Best Western branded hotel, individual, but able to offer service & quality.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Brookland2006 Thank you for your review. It is always a pleasure to read when our team and their commitment to customer service has helped enhance guests stay . I will be sure to share your comments with everyone here at the hotel . Thank you for choosing the Limpley Stoke and I do hope we have the opportunity to welcome you back soon Kind Regards Sabrina Cox Guest Relations Manager

"Please don't visit this place."

1
20/07/2016

The experience was terrible. Despite them being advised that I had a disability and of us being assured that the room we reserved would be on the ground floor it turned out our room was on the third floor. Not only that the elevator was out of order and no one saw fit to tell us and offer us the choice of cancelling the reservation. In addition there was no one to help us with our heavy luggage up to the room. It gets better folks. The room we got at the hotel was different to the one reserved, much smaller, barely enough room to hold our luggage, in addition the room was filthy and smelly. We were promised a view over the beautiful valley and surrounding hills but instead we got a room at the back of the hotel overlooking the garbage bins. As for the reception the manager who greeted us was rude and surly and wouldn't go out of their way to do anything to help, they were lacking in primary courtesies such as please and thank you. If you wanted a drink or bar food be prepared to wait for an inordinate amount of time. On the bar there is a phone stating that if the bar is unattended and to dial "0" for assistance. We used this method and the request for service went to voicemail. We went to reception to ask for assistance only to be told that they didn't know where the barkeepers was and we'd have to wait, some one came after about 10 minutes and the waiting time for the food took upwards of 20 minutes just for fish and chips bare in mind that we were the only people in the bar, as with reception the staff were surly and everything seemed to be so much of an effort for them. The only positive we drew from this hotel was the few from the front of the property. On checking out the experience was similar to the one checking in. We received a few grunted words and again with not a please or thank you.

"Old building but freshly decorated and well maintained"

3
17/07/2016

This Hotel is 10 minutes drive from Bath, but on very narrow roads. It is convenient to the city, yet is in a very rural and scenic landscape. Although it's an old building with no right angles, it is nicely maintained and decorated. I would stay here again for the convenience. Beds are comfortable, food and service are average.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Zotsha Thank you very much for posting a review of the Limpley Stoke Hotel. We are indeed very lucky to have a wonderful Georgian property set in such and area of outstanding natural beauty with wonderful views and yet within easy reach of the city of Bath. I was delighted to read that you enjoyed your stay and that you would stay again Thank you for choosing the Limpley Stoke and for your recommendation. Regards Sabrina Cox Guest Relations Manager

"Short staffed"

2
17/07/2016

Stayed in the Limpney Stoke hotel for two nights to go to our daughters wedding, which was not at Limpney Stoke. The lift was broken and had been for several days as we received an email telling us it was broken before the arrival date. We were on the third floor, I have rheumatoid arthritis, so a bit of a struggle for me, especially trying to get my luggage up and down the stairs. Some staff were friendly, others I felt were slightly rude. One lady at reception ringing my room and informing me that two ladies were demanding to come to my room. These were two of the bridesmaids who are young women who are far from demanding. She also informed me that the flowers had arrived and asked if I was coming to get them, so I had to come down the three flights of stairs to bring them up to my room. No offer of help again. If you wanted anything in the bar, which was unattended, you had to ring reception from the bar. Seemed very under staffed, also less than attentive for my birthday meal of nine people the night before. Rooms were small and everyone was complaining that the rooms were stuffy and hot. It was a shame, it was a beautiful setting but not impressed with the service or the rooms.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Cadmium23 Thank you for taking the time to post a review following your stay here at the Limpley Stoke Hotel. I was extremely disappointed to read your comments and I have spoken to the Management team and have been assured that porteage is and was offered due to the fault with our lift. I was also concerned regarding the reference to rude staff as we pride ourselves on the high standards of customer care and service that we offer. I have been informed that the offer to deliver the flowers etc. to your room was made but declined. I do however apologise that we did not meet or exceed your expectations. Regards Sabrina Cox Guest Relations Manager

"A perfect wedding day"

5
13/07/2016

A crowd of us stayed at the hotel for 1 or 2 nights and we were all happy with our rooms. On the wedding day the staff were excellent and we were very impressed with the wedding breakfast meal. A lovely location for a wedding.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Elaine P Thank you for your review. I was delighted to read that you thoroughly enjoyed your experience of our Georgian period property and enjoyed the wedding. Your feedback is truly appreciated and helps to ensure we continue to offer the best possible standards and service and exceed our guests expectations at every opportunity. I will be sure to share your comments with the management and team here at the hotel. Thank you for choosing the Limpley Stoke Hotel, we do hope you'll visit again soon. Many thanks Sabrina Cox Guest Relations Manager

"Great location"

4
12/07/2016

Although small the room was adequate and well appointed. Facilities were good and service, despite the arrival of several coach parties, was prompt. Views from the bar balcony were great. Bar was expensive but local pubs more than made up for that. The building is old and internal passages not for the faint hearted.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear wardlocke Thank you very much for sharing your positive response with our potential guests. We value your feedback as it will help us to fulfil our commitment to provide excellent customer service and a superior guest experience. It is always great to hear when a guest has enjoyed their stay and we are pleased that you enjoyed the surroundings and the ambiance of our hotel. Thank you again for your kind comments and should you require accommodation in the area again please contact the hotel directly Kind Regards

"Disappointing"

2
09/07/2016

Wasn't impressed with this motel. Very hard to get to- tiny roads, not easily accessible to Bath. The room was not like the one pictured and the promised rural view was of a back roof. The lift was broken and our room was on second floor down several corridors. Really not impressed. Offered food at a cost but can't comment as we didn't eat there.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Debbie S I was very disappointed to read that you did not enjoy your stay, we work hard to ensure all our guests have a pleasant time with us and we strive to exceed expectation. We pride ourselves on the quality of our guest bedrooms . The majority of our rooms offer a fantastic view of the valley, unfortunately this was not the case with your allocated room, however we are set in a very picturesque area on the outskirts of Bath and should you visit us again I will ensure that you are allocated a room with a valley view. I would also like to apologise for the lack of a lift we are awaiting parts . Your feed back is very important to us and I thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox

"Wedding celebration"

3
08/07/2016

We visited the hotel for a friends wedding. The building & grounds look beautiful, unfortunately the decor inside is a little tired & could do with updating. Our room was on the smaller side but adequate. Staff were accommodating of our needs, particularly at our request to check in to our room early (we called the day before) to allow us to change prior to the ceremony. Food for the wedding was tasty, breakfast was average.

"Enjoyable Stay"

4
04/07/2016

There are plenty of good points for this hotel. The staff were very friendly and helpful; the breakfast choice was excellent and well presented; we didn't try the evening dinner since it seemed a bit pricey, but the bar meals are very good value for money. Our room was quite spacious, with good views and all the room facilities were very satisfactory. The hotel is a little isolated, but that ensures a quiet night's sleep. Bath and Bristol are easily accessed by car, but there is a good bus service (No 256) into Bath which takes about 15 minutes. I have read that some reviewers have negative comments about the property, but from our stay we would thoroughly recommend the hotel

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear stewsviews Thank you for posting a review following your stay at the Limpley Stoke Hotel. I was delighted to read that you enjoyed your stay and your kind comments. I will be sure to share with the management and staff here at the hotel. Thank you for choosing the Limpley Stoke and for your recommendation. We hope to welcome you again soon. Kind Regards Sabrina Cox Guest Relations MAnager

"A bit disappointing"

3
04/07/2016

The first thing we learn upon arriving is that the elevator is broken. We're on a two week road-trip around the UK - three people, two suitcases: they're heavy. Then the room does not come with a bottle or two of water. The places we've stayed so far have usually provided water. We ordered a couple of bottles from the front desk (at $3 each) and were then charged $3 silver tray service! Can you believe it? For a couple of bottles of water!?! It wasn't like we ordered a couple of meals from the kitchen and had those brought up to the second floor - that I could see. But $3 to deliver water that should already be provided? Ridiculous. Other than those two complaints, the hotel was fine. Breakfast was decent fare.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Jason C Thank you for taking the time to write a review. I would like to apologise for any standards that fell below your expectation and our own very high customer service and hotel standards and I am sorry that the problem was not resolved during your visit. I was however delighted to read that you enjoyed your breakfast with us and I do hope you had a wonderful road trip around the UK. Regards Sabrina Cox Guest Relations MAnager

"Looks better than it is"

4
01/07/2016

We drove up with great expectations. It was a gorgeous property but we were a bit disappointed with how far it was from Bath city center. The lift was broken so we had to lug our suitcases up 3 sets up stairs. The room was clean. The bar and lounge were nice. The beds weren't that comfortable and the pillows were a bit flimsy. However, the staff was some of the nicest we encountered on our trip. The shower didn't have much pressure but we got clean enough. The breakfast was great and it was nice to have an omelette! Our room also happened to be above the kitchen, so the staff were out smoking in the morning and the smoke started coming in the windows-not too pleasant.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear hawktraveler8 Thank you for taking the time to post a review following your recent stay her at the Limpley Stoke Hotel. I was delighted to read that you found our staff friendly and helpful and that they were able to enhance your stay. I would like to take this opportunity to apologise for not exceeding your expectations. I would like to assure you that your comments regarding your allocated bedroom and will be investigated and that your feedback is very welcome as it helps us to identify any areas of concern so that we can address them as quickly as possible. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations MAnager

"Tired and in need of TLC"

3
01/07/2016

The Hotel staff and service is excellent. The building needs updating as does the décor. The room was dark and dismal with dark furniture and a dark bathroom. Lighting in the rooms and overall is very dull and depressing. The bar is stark with no atmosphere. The food is O.K. but rather costly for a restrictive and somewhat boring choice of foods.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Thank you for your review. I was very pleased to read that you found our staff and service excellent; they do strive to exceed customer expectation at every opportunity, I will be sure to inform them that they went some way to helping make your stay a little more enjoyable. I would like to apologise that our period property did not meet with your expectations and for any inconvenience during your stay, I would like to assure you that your comments will be shared with the management team so that we may identify any areas that fall below our own high standards and address them as quickly as possible. Thank you for choosing the Limpley Stoke Hotel we do hope we have the pleasure in welcoming you back again soon and should you require accommodation in the area again please do not hesitate to contact the hotels directly or via our website as we would personally like to assist you with any future reservations. Kindest regards Sabrina Cox Guest Relations Manager

"Great stay"

5
01/07/2016

Staff were very friendly and helpful, the service was outstanding. It was clean and well kept our room had a nice view. Altogether a very comfortable pleasant stay here. The evening meal was very tasty and the breakfast offered a vast choice of food.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear 35 Lubi Thank you for taking the time to post a review following your stay here at the Limpley Stoke Hotel. I was delighted to read that you enjoyed your stay with us. We are extremely lucky to be situated in such a lovely location with scenery that never fails to amaze. Our Georgian hotel is full of character and charm, should you require accommodation in the area again please do not hesitate to contact the hotel directly so that we can help you with your reservation. Thank you for choosing the Limpley Stoke Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"Nice surroundings but ..."

2
30/06/2016

The pictures of the hotel were very appealing and indeed the surrounding area is pleasant and the view over a green valley is good. Shame it was raining hard when we arrived. We were given room 23 and walked up to the second floor as the lift was out of order. The room was small with a miniscule bed, an armchair that was suitable for a child and a poky bathroom with the smallest of showers. We asked for another room. Luckily we were early so we were given room 9. It was bigger and had a bath with a shower attachment. The gap between the basin and the bath is treacherously small. The bath is rather high and I would not recommend elderly people ever use it. There was no hair dryer. The tea/coffee maker is the smallest contraption I have ever seen in a hotel. There is free WiFi and the small flat screen TV has only Freeview. Breakfast costs £10 and is less than exciting. The coffee is undrinkable. The breakfast room is split in 2: a room with a view and one without. We were seated in the one without view. My husband wanted poached eggs but the chef had never cooked one so he got fried eggs instead after a long wait. I had my own organic yogurt and ate nothing else as there was nothing I wanted to eat. We were told there would be no charge by a very helpful member of staff, perhaps a manageress after the third attempt at making poached eggs! There is a large sitting room with a musty smell and a bar. The first floor corridor seems to slope for reasons unknown. There is a free car park. We stayed 2 nights and the lift was out of order when we left. There were people on crutches who had to use the stairs with great difficulty. Would we ever return? Definitely not! The hotel desperately needs updating with vision.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Marzia E I was very disappointed to read that you did not enjoy your stay, we work hard to ensure all our guests have a pleasant time with us and we strive to exceed expectation. We pride ourselves on the quality of our guest bedrooms.The majority of our rooms offer a fantastic view of the valley, unfortunately this was not the case with your allocated room, however we are set in a very picturesque area on the outskirts of Bath and should you visit us again I will ensure that you are allocated a room with a valley view. We have a number of dining and public areas within the hotel that are and we strive to keep the period feel to all public areas within the hotel with an on-going refurbishment programme, please accept my apologies that the dining room and breakfast you experienced did not meet your expectations. I very much hope you will return when I will be delighted to upgrade you to one of our superior rooms with excellent views. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Lovely hotel in a Georgian mansion"

5
27/06/2016

We stayed here last October for 2 nights. After a long drive down from Lancashire, we were greeted warmly and with the room ready for us. Twin room with lovely views, plenty of room for 2 of us, tea & coffee making facilities. We had lunch in the bar at the hotel. A very quiet nights sleep, breakfast was buffet style but also had eggs/fish cooked to order. Friendly staff, clean hotel and a building full of quirks due to its age. Would recommend staying here.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Netty47 Thank you for your review of our hotel following your stay at our Limpley Stoke Hotel. I was delighted to read that you enjoyed our Georgian period property and its idiosyncrasies and wonderful location. I was also pleased to read that your room was comfortable and that our friendly staff were able to enhance your stay. Your feedback is very important to us and we thank you for choosing the Limpley Stoke and for your recommendation. Kind regards Sabrina Cox Guest Relations Manager

"Easy way into Bath"

4
26/06/2016

This old converted Manor House is atop a hill in the tiny village of Limply Stoke, an easy drive or bus ride into Bath. There is ample parking outside the hotel which is great because the narrow steep lanes around here are hard to negotiate and there are very few places you can park or pass. It has old world charm and the staff are friendly and helpful, breakfast was buffet style with reasonable choices. If you enjoy walking you will find numerous bridal paths and its a nice long walk over the hill to the next small, picturesque village. If you don't want to eat or drink at the hotel there's a typical village pub at the bottom of the hotel driveway.They serve basic,typical pub food at reasonable prices. PJ Barker author of the novel Changing Pillion.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Joseph B Thank you for taking some time to write a review. I am delighted that you enjoyed your experience of our period property and that our individuality and approach to customer service helped enhance your overall experience. We are ideally situated in the beautiful Limpley Stoke Valley for many outdoor activities be it a gentle stroll along the canal or an energetic walk or cycle ride on one of the many bridle paths that take you through the countryside to many interesting villages and towns. Your feedback is truly appreciated and I will be sure to share your review with everyone here at the hotel and I know they will be as pleased as I was to read your comments. Thank you for choosing the Limpley Stoke Hotel, we do look forward to welcoming you back again and when you are ready to visit us again please do not hesitate to contact us directly and we will be only too pleased to assist in any way we can and assure you of another wonderful stay. Regards Sabrina Cox Guest Relations Manager

"Beautiful views"

4
22/06/2016

This is an hotel which is set in beautiful countryside with wonderful views. We had booked on a room only basis and stayed for two nights. The room was spacious and clean, but the built in wardrobe was small so a longer stay with more clothes may have been tricky. The lift was unfortunately out of order, but we were informed of that before our visit and were offered a cancellation if wished. We decided to go as I am able to use my husband as a packhorse, but when we arrived we were offered the services of a porter so that didn't matter. The bed was extremely comfortable and the curtains were thick enough to keep out the light so we slept well. The en suite bathroom was large and clean with a good shower over the bath and plenty of clean towels and nice toiletries. The breakfast was a buffet with either continental or traditional English and was good quality. Unfortunately the hotel boiler broke down on our second morning, which was beyond the control of the hotel. They called in an engineer immediately, but we still had no hot shower. My husband boiled the kettle so that he could have a wet shave and I did the same for a strip wash. The manager, Diana, was very apologetic and gave us a free breakfast by way of compensation and we were very happy with that. I am sure that the hotel found it more inconvenient than us to be honest. All in all a pleasant stay and we would go back if staying in that area again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Val w Thank you for your recent review and valuable feedback. I was delighted to read that you found your room spacious and clean that the bed was comfortable and you were able to enjoy the wonderful views. I would however like to apologies once again for the problems you encountered with both the lift and the boiler. I was pleased to read that Diana was able to compensate you for the inconvenience. Thank you for choosing the Limpley Stoke Hotel. I do hope we will have the opportunity to welcome you again soon. Kind regards Sabrina Cox Guest Relations Mnager

"A perfectly acceptable weekend stay"

4
19/06/2016

Conclusions, This hotel; - is perfectly acceptable, but could do with some updating - served us some very nice food, for which I was happy to pay thd asking price - is well positioned for attractive views - is, I think, a venue first and an hotel second, at this time of year - would be if it from some TLC - would benefit from having staff at reception answer the phone, rather than let it switch to a message. Our visit was as guests at a wedding, planned for the Saturday of our stay. We were booked in for 2 nights, Friday and Saturday 1st impressions; Impressive building, needing some TLC Limited parking, but, a great position, offering some lovely views Check in Easy, no issues or problems Room; A double with a view was booked and that's what we got. A bit small, but clean, neat, tidy, warm, a window that opens . . . I'm happy. Bathroom small and could do with updating, but again, clean, warm, dry and functional, that's fine. Dinner; In the resaurant rather than the bar. The menu has only 6 main courses listed, which, from a quality point of view is good. It means that the kitchen are going to concentrate on a small number of options and do them well . . . . I hope. We ordered; Pork medallions, in honey and mustard sauce. Supreme of chicken. Both served with new potatoes and 4 vegetables Everything served on pipeing hot plates, as it should be. My pork was well cooked and very enjoyable, served in a honey and mustard sauce, which had a healthy kick to it The vegetables were nicely cooked My wife's chicken was moist, served in a mushroom sauce and again, very tasty Two extremely enjoyable meals Breakfasts; Buffet style, as is the fashion these days Not a massive choice, but, more than enough. The usual yogurts, cereals, toast, pastries, croissants etc etc Nice lean bacon, pork sausages, fried bread, beans, tomatoes and scrambled eggs If you want eggs cooked any way other than scrambled, you need to tell the person who shows you to your table It's just a shame restaurants cannot find a way to offer service at breakfast. Overall, our stay was very acceptable, marred only by an accident involving our 3 year old grandson, which, as a part of our stay, must be mentioned, but which is a separate incident.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear John G Thank you for taking the time to post such a comprehensive review, it is very helpful to both our guests and our staff to see such detailed advice. I was delighted to read that you enjoyed your stay at the hotel and that the meals provided were enjoyable . The views from the many of the guest rooms and public areas view are outstanding and are part of why we are a very popular venue for weddings and we do try our best to accommodate for all guests during these busy periods. Thank you again for your review. Kind regards Sabrina Cox Guest Relations Manager

"Quiet area"

3
19/06/2016

Quiet room next to fire escape would have been ideal if staff and other guests had not used it as a short cut.The noise of suitcases being bumped down a metal staircase was annoying. It was difficult to close the fire door properly. Friendly and helpful staff, who offered to carry our luggage upstairs as lift was out of action (this had been highlighted on website) Good car parking facilities, decor tired and ensuite was adequate.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Angela C Thank you for taking the time to post a review following your recent stay at our Limpley Stoke Hotel. The views are impressive and we are perfectly located to experience the many delight of the local area. I sincerely apologise that we could not meet or exceed all of your expectations as we strive to ensure all our guests have a comfortable and enjoyable stay. I would also like to assure you we pride ourselves on the level of service we offer. Your feedback is very important to us and will be used to identify areas that our guests feel could be improved to enhance their overall experience and enjoyment. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Nice place "

4
16/06/2016

Spent one night here for a short break. Hotel is situated close to bath and got a taxi in for £14. Bedroom was good size and bed comfy. We had breakfast the next morning and was a nice spread. We had a issue with a light , but that got resolved that evening,

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Thank you for your review. I was delighted to read that you enjoyed your experience of our Georgian period property and that we were ideally located for you to visit and explore the City of Bath. Your feedback is truly appreciated and helps to ensure we continue to offer the best possible standards and service and exceed our guests expectations at every opportunity. I will be sure to share your comments with the management and team here at the hotel. Thank you for choosing the Limpley Stoke Hotel, we do hope you'll visit again soon. Many thanks Sabrina Cox Guest Relations Manager

"Hen weekend"

5
15/06/2016

This hotel is 16 th century and it is very quirky,it's easy to get lost when going to your room,but great fun exploring the hotel. The rooms were very clean and the breakfast was excellent,you couldn't fault the choice. The staff were very helpful and seemed very happy to help you out. The rooms on the top floor has fantastic views. You can either walk in the the centre of Bath and stop of at pubs on the way down as this hotel is up a hill or it's 10 minutes by cab. Best place to eat at night is the OPA a Greek restaurant and you can also drink in the bar and it has seating outside over looking the river Avon.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Ester F I am delighted to read your comments and I would like to sincerely thank you for acknowledging so many positive elements experienced through out your visit especially with regards to our team. The certainly play a significant role in ensuring that all our guests enjoy a memorable and comfortable stay and I will share your feedback with them. Thank you for choosing the Limpley Stoke and we look forward to welcoming back to the Limpley Stoke in the future. Regards Sabrina Cox Guest Relations Manager

"Good visit except for being woken at 7.30am on Sunday"

3
13/06/2016

Would have rated this higher had I not been woken at 7.30am on the Sunday morning by hotel staff putting bottles in the reclycling near my window! Was pleased to have a quiet room away from the front of the hotel - as there were weddings going on both of the nights I stayed. In the end it was the hotel staff that disturbed me. Lovely location hard to find if you just follow your SatNav though (as it will take you down a very narrow steep road - keep to the more main roads.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Thank you for your review. Please accept my apologies for not exceeding your expectations during your recent stay. I was disappointed to read of the disturbance to your lay in caused by the housekeeping team. I have spoken to the Manager who in turn has spoken to his team and reiterated the importance of ensuring our guests comfort is their first priority. Your feedback is very important to us and will be used to ensure we continue to provide the high level of customer service and standards that we pride ourselves on. I do hope that you will reconsider staying with us in the future and give us the opportunity to provide you with a relaxing stay. Thank you for choosing the Limpley Stoke Hotel . Regards Sabrina Cox Guest Relations Manager

"It could be much better"

3
08/06/2016

We loved the historic look of this hotel: from the entry, to the hall, to the public areas, they all have a historic feel and beautiful. We are from the US and wanted to stay in a hotel with characters and good view. It provided all we expected. The staff there are all very friendly and nice. The room we stayed in was clean. However, the hotel needs some renovation. The caulking of the windows show mildews. There were no place to hold the shampoo bottles and conditioners. The walls and carpet looked dirty on the stairs leading to the laundry room on the top level, I guess. The elevator was broken the two nights were stayed there. It was nice of them to carry them for us, but it was inconvenient without an elevator. Lastly, they charged 5 GBP on our one year old for the breakfast. We have never been charged for that elsewhere. When I questioned that, the receptionist asked me "did she eat?" Of course, she ate, but she had always been eating from our plate in other places.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear JJZ223 Thank you for taking some time to write a review with regards to your recent stay with us. I was very pleased to read that you enjoyed our hotels characterful rooms and its wonderful location on the outskirts of Bath, we are indeed very lucky to be situated in such an area of outstanding natural beauty and wonderful Georgian building.. Thank you again for your feedback, we truly appreciate your comments as they help us to identify any areas that our guests feel we can improve, along with informing us of the positive and enjoyable aspects of your stay. Thank you for choosing the Limpley Stoke Hotel, we do hope we have the pleasure in welcoming you back Kindest regards Sabrina Cox Guest Relations Manager

"Lovely setting and popular venue"

3
08/06/2016

This large Georgian property is rather down at heel it's saving grace being its location. It is near major routes, yet is most tranquil though fellow guests can be noisy outside on warm evenings. The drawing room has a cold institutional appearance with a few cheap pictures on the wall and seating set out in bleak ranks. It is a functional room longing to be restored to a welcoming drawing room. The adjoining bar is somewhat more welcoming. The bedrooms are rather drab but comfortable with good comfy beds. The walls are adorned with a mirror and television but not even a cheap picture. On our visit the lift was not working but staff willingly took our luggage up to our second floor room and back again, while we were fortunately fit enough to use the stairs. Upstairs is rather a rabbit warren. We were not tempted by the restaurant menu which was rather unimaginative.The hotel is, though, clearly very popular with business people and for functions and other travellers passing through. For the area the price for B&B was attractive. It was perfectly satisfactory but failed to make the most of what could be a delightful old building. It is quaint in the sense that it is idiosyncratic

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear belisaurius Thank you for your review. Many of our guests find our Georgian period properties external aesthetic sits in harmony with the local area and the many wonderful buildings situated in and around the historical city of Bath. The original architecture offers our guests various room types, many being very spacious and have fantastic views of the area of outstanding natural beauty that we are very lucky to be situated in. As you may read from many pervious reviews the character and charm of the original building and rooms with their features and grandeur is very popular with our guests and adds to the overall experience of visiting such a wonderful period property. I would like to apologise for any inconsistency with the lift. Thank you for choosing the Limpley Stoke Hotel, we do hope we have the opportunity to welcome you back once again. Kind regards Guest Relations Manager

"All I can say is fantastic"

5
04/06/2016

We stayed here last night after a very busy day and evening in Bath. We arrived about 8.30 and there was a wedding in full swing but this did not stop the reception staff welcoming us being very attentive. Our room was a good family size with a double and single for our daughter, the beds were really comfy with plenty of thick good quality pillows. There were plenty of tea, coffee and biscuits and the bathroom was very clean and well stocked with fluffy towels and products. The room was plain but tastefully decorated as was the whole hotel. From previous reviews I thought it was going to be run down but that's certainly not the case. We had a nightcap in the bar before bed and sat outside on the terrace overlooking the beautiful views. We slept really well, there was no noise from other guests and woke up feeling really refreshed. The breakfast was lovely, buffet style but you can order fried eggs or kippers if you prefer. The waiting staff were very helpful and kept everything organised. I would stay longer at this hotel as it is great value for money and it is a fantastic base for Bath.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Thank you for your review and kind comments. I was very pleased to read that you enjoyed your experience here at our period property and were able to enjoy a trip to the heritage city of Bath, as well as the amazing views of the Limpley Stoke Valley from you room and our terrace. Your feedback is appreciated and I will share your comments with everyone here at the hotel. Thank you for choosing the Limpley Stoke we do hope that we will have the pleasure of welcoming you back again and should you require accommodation in the area please do not hesitate to contact the hotel directly or via the website so that we may personally assist you with your reservation. Regards Sabrina Cox Guest Relations Manager

"All over average"

3
04/06/2016

Such a beautiful place however was disapointed with overall experience. Rang for room service to get water because the room was so hot and was refused because there was a wedding on and they were to busy, was not impressed by this. Also further away from the town then i thought, good taxi journey in.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Tori O Thank you for your review. Please accept my apologies for not exceeding all of your expectations during your recent stay with us. We strive to ensure all of our guests have a comfortable and enjoyable experience whilst staying with us, however this does not seem to have been the case during your stay and for this I am truly sorry. Your feedback is very important to us and helps us identify areas that our guest feel require our attention . I would like to assure you that your comments will be discussed with the management team and we will certainly address any areas that fall below our own very high standards. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Great place for a weekend near Bath"

4
31/05/2016

I was here with 7 other girls for a Hen Do. We chose this location for a bit of luxury and our room was nice and spacious for us all to be together and enjoy each others company. We had a gorgeous view out of our windows and a perfect clean balcony for photos together. The overall hotel and our room seemed very clean and organised. Unfortunately the lift wasn't working the whole weekend we were there, so it wasn't a priority of theirs to get fixed.. luckily a lady who was pregnant with our group managed to walk up and down the two flights of stairs okay! The bed was very comfy and our bathroom was lovely and spacious with a good shower. Late at night after most people were in bed it was easy to hear people talking from the hallways, as well as in the morning when other guests were leaving early, but we didn't feel it was the worst we had all experienced. We didn't eat here at all, as it was easy to head into Bath and get our dinner/breakfast, which we found was nicer. The service was good, providing us with ice for the champagne that we brought ourselves for our room, and very friendly with answering all our questions. WIFI had a good signal with no problems. The garden was also beautiful and well looked after, we sat in the sun for a bit while waiting for a taxi into the city. We would definitely return if we are in the area as we felt it wasn't to far from Bath with the car or taxi.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear EllyZ92 Thank you for taking the time to write a review of the Limpley Stoke Hotel. I do hope that you had a fun Hen Do. The views from many of our rooms and grounds are amazing and I was pleased to read that you were able to take advantage of the sunny weather at the weekend and sit in our garden to enjoy them. I was also delighted to read that your room was comfortable clean and organised and that our team were able to enhance your stay. I would however like to apologise for any inconvenience caused by the problems we are encountering with the lift. We are in the hands of the repair company and are working to expedite a replacement as quickly as possible. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations MAnager

"The Worst Western not a Best Western"

2
31/05/2016

the hotel was lovely from the outside and the staff were courteous but slow. Once in our "quiet" room (very small and basic) we opened the window to find a ventilator blowing and this lasted until 9.30 p.m. Hotel guests were treated as second class citizens to the guests at weddings which were held both Friday and Saturday. The hotel has only a small bar and wedding guests took over as the bar adjoined the function room. Children were still playing on the stairs and in the corridors at 10.30 p.m. when we went up to our room. The lift was out of order all the time we were there. The first night was very noisy as guests who had obviously been to the wedding and were drunk were shouting about in the corridor. The second night the same thing happened. At 1.45 a.m. we tried to phone reception only to find the telephone was not connected and we had to get out of bed and speak to the louts ourselves. We then tried to telephone the hotel on our mobile. It rang and rang and no-one answered. If this had been a medical emergency the hotel could have had a death on its hands.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear wayfarer3 Thank you for your review. Please accept my apologies for not exceeding your expectations during your recent stay. I was disappointed to read of the noise disturbance caused by the housekeeping team. I have spoken to the Head housekeeper who in turn has spoken to her team and reiterated the importance of ensuring our guests comfort is their first priority. I would also like to apologise for any noise disturbance encountered due to the wedding celebrations, we do strive to police all events and keep the noise disturbance as minimal as possible, again I apologise for any inconvenience and can assure you that we will use your feedback to improve all future guests stays. I would however point out that we provide additional lounge and waiter service in the Kennet and Avon room away from the wedding party and I am sorry if you were not made aware of this facility. I have investigated the problem you encountered with the phone and have been informed that this was totally beyond our control being an external fault affect all of our hotel phones which BT have now corrected. I was informed by the Manager on duty that a mobile phone contact number was left on the reception desk in case of any emergencies. Thank you for choosing the Limpley Stoke Hotel . Regards Sabrina Cox Guest Relations MAnager

"Lovely from the outside not so good inside"

3
29/05/2016

Hotel is lovely from the outside, not so good inside in desperate need of some updating. The lift was out of order on arrival and still out of order when we left 2 days later!!! Staff we did see were very polite and friendly but they were a bit thin on the ground.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Peter R Thank you for taking the time to post a review of the Limply Stoke Hotel. The Limpley Stoke Hotel is in a wonderful setting offering amazing views of the beautiful Limpley Stoke Valley. I was pleased to read that you found our team to be polite and friendly. I was disappointed however to read that you felt the hotel was in need of updating. We operate a rolling programme of refurbishment and many of the public areas and bedrooms have been refurbished in keeping with the age and character of the Georgian building. I must apologise for any inconvenience caused by the lift being out of order. We are working with our contractors to rectify this as a matter of urgency and are providing porterage for all of our guests. Your feed back is very important to us and I thank you for choosing the Limpley SToke Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"Budget for Bath"

3
26/05/2016

Visited midweek for a visit to Bath. The hotel was a little tricky to find and along a single track road. There is quite a lot of car parking - however, we went out for dinner in Bath and came back to find the car park full. Turns out it was due to a lot of elderly people who were at a function/meeting at the hotel - not hotel guests and we had to wait for them to leave to park our car safely. Shame that the car park isn't reserved for actual guests - it would have been nice to be pre-warned. I think we were in a larger room than usual (based on previous reviews) and we had a bay window that looked out over the countryside. The room was clean, although there were some cobwebs, which I expect in an older building. The hotel has free wifi, which is quick and easy to log into. It's about 15 mins drive from Bath - I think if we were to visit again, I'd probably stay in Bath as the nightlife is fab and we didn't get to enjoy it properly. The water in the room took a long time to heat up and wasn't draining properly. The mattress on the bed was worn and I could feel the springs. The curtains didn't cover the windows properly and this meant the room was light very early. The walls are thin, which again I expected being an old building and based on previous reviews. This was fine apart from the cleaners running up and down the corridor like elephants outside our room from 6.30am - they also turned the TV on in one of the rooms and turned it up loud, so that they could hear the TV over their hoovering, which meant it could be heard loudly in our room. So due to this and the crap curtains, I had a rubbish sleep. I wouldn't visit again - even though it's budget, I still expect to get a good night sleep! We didn't have breakfast or use the restaurant or bar, so can't comment on that.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Blossomjones Thank you for taking the time to post your review of the Limpley Stoke following your recent stay . Please accept my apologies for not exceeding all of your expectations during your stay . We strive to ensure all of our guests have a comfortable and enjoyable experience whilst with us, however this does not seem to have been the case during your stay and for this I am truly sorry. Your feedback is very important to us and helps us identify areas that our guest feel require our attention . I would like to assure you that your comments will be discussed with the management team and we will certainly address any areas that fall below our own very high standards. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations MAnager

"Only for heavy sleepers / thick skinned."

1
25/05/2016

Quite decent looking rooms for the price but the beds are very uncomfortable- cheap mattresses where you can feel the springs and it sags. Very cheap bedding and pillows, itchy and thin. Polyester fest. To add insult to injury, I crawled downstairs after a poor nights' sleep, asked for a double espresso and was charged £5 for what came out of a push button machine (they couldn't add steamed milk because try don't have that on the machine!) . £5 like I was at The Dorchester drinking the perfect espresso or something. Outrageous price gouging. The worst part of the stay though dear reader? The staff. Housekeeping were very loud at 7:30am and the front desk staff were rude and almost mocking during the espresso ordeal. Bath is an expensive place. Just pay the money and stay somewhere decent. This place is anything but.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear NYCHard2Please Thank you for your review. Having read through the points raised in your feedback I thought it prudent to complete an investigation to ascertain as to why the levels of customer service we pride ourselves on did not meet with your expectations and receive the positive feedback that most other reviewers leave. I have spoken with the duty managers and as you are aware there were some confusions regarding the coffee order and no charge was made. As you can see from other reviews, our guests positively comment on the levels of service provided and the quality of the hotel and products we supply. I am sorry that on this occasion we were unable to exceed your level of expectation but would like to assure you that we do truly make every attempt to make all of our guests welcome and provide a service that meets our own high standards. Thank you for choosing the Limpley Stoke Hotel. Regards Guest Relations Manager

"Lovely quiet location"

4
22/05/2016

I do like Best Westerns and this one is no exception. In a lovely hillside location with views down the valley covered in trees and greenery. We had upgraded the room and were pleased with the comfort, views and space. The room was maintained daily to a very high standard and it was a pleasure to stay here. It is only a short distance from the Kennet & Avon canal so is ideal for cyclists or walkers to base themselves here to enjoy the lanes and towpaths towards the Dundas Aqueduct and beyond to Bath, or Bradford on Avon in the other direction. Helpfull hotel staff and spacious lounge & bar to relax in at the end of the day.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear CotswoldsMidge Thank you very much for taking the time to write a review of our hotel following your recent stay. We are indeed extremely lucky to be located in such an area of outstanding natural beauty that offers excellent walking and cycling options. I was delighted to read that you enjoyed your stay and that the team here at the hotel could help enhance your overall experience. Thank you for choosing the Limpley Stoke we do hope that you will return to the area and allow us the opportunity to welcome you again. Kind Regards Sabrina Cox Guest Relations Manager

"U3A coach break to Limpley Stoke"

3
22/05/2016

Smallish room with queen size bed. Only one bedside cabinet but hotel did provide a second when asked. Hotel not able to provide either a glass of Prosecco or Sauvignon Blanc - only large bottles. Food was mixed - really good breakfast but evening meals were not always brilliant. On the plus side the hotel is in a beautiful setting and the staff were very friendly and helpful. Hotel a bit tired and requires a bit of a refurb.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Jan H Thank you very much for posting a Trip Advisor review following your stay at the Limpley Stoke Hotel. Your feedback is very valuable to us and I was pleased to read that that you found our staff to be helpful and friendly and that you enjoyed the beautiful setting. Your comments will help us to identify areas that require our attention. I would like to assure you that they will be discussed with the management team and we will certainly address any areas that may fall below our own high standards. Thank you for choosing the Limpley SToke Hotel and we do hope that we will have the opportunity to welcome you again soon. Regards Sabrina Cox Geust Relations MAnager.

"Wow!"

4
21/05/2016

I wasnt particularly impressed by the rooms. But the hotel was taking you to another time. It felt like you were an aristocrat or part of a royal family. The high ceiling breakfast room and the set up of the hotel takes you to places out of the ordinary. Its more like an experience than accomodation. I liked the countryside around

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Lila31Athens_Greece Thank you very much for taking the time to review our hotel. We were delighted to read that you enjoyed your time here at the Limpley Stoke Hotel . The beautiful Georgian building does indeed give the feeling of being taken back in time and is set in beautiful grounds with some amazing views all of which go a long way to enhance our guests stay. Your feed back is appreciated and we hope to have the pleasure of welcoming you again soon. Kind regards Sabrina Cox Guest Relations MAnager.

"Wedding"

5
21/05/2016

Where can i begin! Brilliant 5* service from begining to end. Build up to wedding we had regular interaction and meetings with sam the onsight wedding co-ordinator who was fantastic! All the staff on the day were supurb could not fault one thing! Karen the manager was also fantastic and was so helpful on the day of the wedding. Would deffinatly recomend this hotel for a wedding or just to stay and have food, food was excellent and there were plenty of rooms for guests to stay and all have breakfast together in the morning. Thank you for making our day so special. Rob and Roxy

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Roxanne T Thank you so much for your recent review and we are all delighted you had such a wonderful wedding day. It was a pleasure to be the chosen venue for your Wedding and all the staff very much enjoyed being part of this very special celebration. Look forward to welcoming you back to Limpley Stoke for your 1st anniversary - if not before!! Kind regards Sabrina Cox Guest Relations Manager

"Coach holiday with Alfa"

4
21/05/2016

A coach holiday with Alfa. We were picked up in Pudsey at 7.40am by taxi and transported to Bradford Interchange. Feeder Coach then to Burntonwood Services. Joined our Coach for Bath and Salisbury tour the time now was 11am we eventually arrived at our hotel at 4pm what a journey. The Limpley Stoke, Bath's Country Hotel. We were told the lift was out of order and our room was on the second floor, if you were struggling with your walking it was a nightmare. This lift was supposed to be repaired but never worked all week. The hotel was tired but the rooms were nicely decorated and a good choice of menu. Friendly and helpful staff. If you like a coach holiday with a difference try Alfa.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear George b Thank you for taking the time to post a review of the Limpley Stoke Hotel following your recent stay. Your journey does sound like a marathon but I was pleased to read that when you eventually arrived you found our staff to be friendly and helpful. I must however apologise for the inconvenience caused by the out of order lift. Our service company encountered difficulties in sourcing the required parts which resulted in the lift being out of service for longer that was acceptable and for this I again apologise. Your feed back is very important to us and we value your comments. Thank you for choosing the Limpley Stoke Hotel. Kind regards Sabrina Cox Guest Relations Manager.

"NOT A " WORKER " HOTEL !!!"

3
20/05/2016

Myself and a college were working locally in Bath so very good location i suppose. The room was as expected for a Best Western as i have stayed in a few of them across the south coast due to work. The lift was broken but no issue for me. The front of house staff were helpful and informative. The other guests were generally overall stuck up and pretentious towards myself and college due to the " way we looked " as we also had work vans and not big fat mercs !!! Dinner was excellent - i do recommend the sirlion steak ;) however the staff were not brilliant and expected a massive tip after dinner too !!! The bed was comfy enough and the room overall / bathroom was fine. Breakfast was acceptable with no issues. If you work for a living - i would not recommend staying here and find somewhere else more " down to earth " !!!

"Lovely country setting"

3
13/05/2016

Gorgeous old manor in country setting, easy parking Our room slanted down to the windows, and we hoped it would not fall out.Joking aside as it has stood for 300 years it will be here a few more. The room was small and quaint but clean and comfortable albeit shabby ( chic ) Bathroom cramped, no room to change inside and shower pressure Ok. Typical full English breakfast Easy drive to Bath.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear BunnyW Thank you for taking the time to write a review following your recent stay at the Limpley Stoke Hotel. The hotel is indeed a stunning Georgian property set in the magnificent Limpley Stoke valley with amazing views and being 300 years or so old does have certain eccentricities, such as sloping floors, which we feel add to the experience of staying in such a wonderful building. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Lovely location, tired hotel"

3
13/05/2016

The location of this hotel is beautiful, and on the outside, the hotel is very pretty. Inside, everything - from reception area, to bar, to rooms - could do with a fairly significant facelift. It seems the rooms and bathrooms haven't been given a lick of paint for a number of years. Having said that, everything was clean and comfortable, but I won't be coming back here in a hurry.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Thank you for you review and your helpful feedback. As well as being in the prime location for access to Bath, we also have the advantage of being placed on a hillside, giving beautiful views out onto the valley below. We see many guests return to enjoy the stunning views available from our garden and terrace. The Limpley Stoke is Georgian period property and has real character and ambience that we feel would be lost through extensive renovation, we are always looking to improve guest satisfaction and have a programme of renovation and refurbishment in place whilst not stripping the hotel of its true charm. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Friendly and Stunning Location within easy reach of Bath"

5
13/05/2016

Having been a working visitor to Bath and using the Limpley Stoke Hotel as my base over the past six (6) months I would like to commend the management and Staff for their dedication and willingness to help and assist with everything I have requested. I would like commend the management and staff I have got to know through the length of my stay:- John (Who arrived on every Tuesday) David (Senior Manager) Milan (Manager) Jason (Manager) Dianne (Manager) Sebastien (Bar) Roland (Bar and Restaurant) Lorna (Bar and Restaurant) Patrick (Reception) Maria (Reception) Catherine (Reception) And all others that work tirelessly behind the scenes, these people have made my stay enjoyable whilst I've been away from home and I would recommend the Hotel and Staff for their continued always smiling attitude to all customers that I have come in contact with. I would recommend this hotel to anyone whether they are short stay one (1) day or as I have been long stay six (6) months and I wish the Hotel and Staff well and a prosperous future in the Limpley Stoke area All the best to you all

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear audian Than you very much for your kind review. It has been our pleasure to ensure that your stay has been a pleasant one. We pride ourselves on the high levels of customer service and standards that we offer and it is very satisfying when this is recognized. I will be sure to pass your comments on the team here at the Limpley Stoke who I know will be as pleased as I was to read that we were able to make your stay enjoyable. Thank you for your kind wishes. Regards Sabrina Cox Guest Relations Manager

"Beautiful location"

5
11/05/2016

Stayed here originally 20 years ago, and returned for a one night stay whilst visiting our daughter at university. It was lovely to return, and really loved what has been done to the hotel. This time we stayed in a standard double, whereas 20 years ago we'd stayed in the honeymoon suite. We were more than happy found the room, although small, comfortable and had everything we needed for a one night stay. If we were staying longer we probably would pay for a room with a view, as the views from the front of the hotel are beautiful (we remember them well). We ate only breakfast here, which was very good. I requested poached eggs, which were perfect. We've tried to stay again since our last visit which was in February, but as Bath is so popular we've found we need to book in advance!. We found it a great place to stay, convenient for the university and just a short drive into Bath, and added bonus of parking, which is free. We will definitely return.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear HappyHops Thank you for sharing your experience of the Limpley Stoke. It is always a delight to welcome returning guests even after 20 years. The hotel has undergone a programme of refurbishment in order to enhance our guests stay whilst maintaining the Georgian Period ambience and I was delighted to read that you liked what we had done to the hotel. The Limpley Stoke hotel is in a very beautiful and peaceful setting with wonderful views of the Limpley Stoke Valley which can be seen from many of our bedrooms, lounges, bar and garden terrace yet very conveniently situated to visit both the city of Bath and the University. Your feed back is greatly appreciated and I was very pleased to read that you would return and I look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"Stunning location"

5
11/05/2016

A great hotel at a sensible price. I would echo the comments from others, namely the excellent staff, and the beautiful location, but also the strange door alarm, which goes off when the door isn't closed fully; however, this was a minor gripe, and we really enjoyed our stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Ian F Thank you for taking some time to review our hotel following your recent stay with us. I was delighted to read that you enjoyed our Georgian period property and our wonderful location. Your feedback is very much appreciated and I have noted your comments regarding the door alarm and they will be shared with the management and team at the hotel to ensure we continue to deliver the standards and services that we pride ourselves on. Thank you for choosing the Limpley Stoke Hotel, we do hope we have the pleasure in welcoming you back again soon. Kindest regards Sabrina Cox Guest Relations Manager

"Lovely location"

4
06/05/2016

Very scenic spot just outside Bath, large and comfortable bed. Decor might be a bit dated but didn't bother us, we're a bit dated too! Requested and got a room with nice view down to river and hills beyond. Helpful staff, would have booked us a taxi into city but we drove in. Satnav advisable to locate hotel. Looking at reviews before booking, noticed complaint that hotel not in "luxury" bracket. Think you have to be aware of general prices in this very expensive city. To get luxury you'd need to double the bill. When we booked we noticed that 3 budget hotels in the city were charging more for room only than we paid for room and breakfast. The latter was fine, attentive service for hot drinks, flowers on tables. All the usual choices, and although the hot food is on a buffet, other cooked items can be ordered from staff. Several reviews mentioned hotel's use as wedding location as a downside, but we didn't personally find this a problem. Most other guests, if not all, were there for a wedding, but we still got attentive service and it was quite entertaining to encounter the excited main players dashing round the corridors in their finery. On deciding to drive into Bath in the evening we did find the DJ s van had blocked us in, assuming that all cars were wedding guests'. We're sure the staff would have sorted it quickly, but a helpful wedding guest who was in the car park dashed inside and the van was moved straight away. The price was good value for money for a Saturday night in this area and we would recommend it.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear hammarskjold Thank you for your kind review. It is always a pleasure to read that a guest has enjoyed their stay with us . The Limpley Stoke Hotel is very well situated being within easy access of Bath but in a picturesque and peaceful village so that our guest can enjoy a relaxing break away from the hustle and bustle of the city. We pride ourselves on the high levels of customer service and standards that we provide at a very competitive price. Thank you for choosing the Limpley Stoke and your recommendation and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"Very Convenient for Bath"

4
05/05/2016

A large a recently refurbished Georgian building. Not so peaceful as publicity would wish you to believe. Public rooms are spacious and airy but the acoustic forces whispered conversation. Our recently decorated second floor bedroom was small but with everything we wanted for a one night transit stay together with a wonderful view along the Avon valley Upper floors are a warren of corridors with several changes of level. A lift is available but does not allow stair free access to all bedrooms The echoing welcome of the Tudor Room Restaurant forced us to look elsewhere. The lounge with its generously sized sofas and arm chairs looked tempting but another lively acoustic and awkward seating was a deterrent for eating. Luckily we found the bar to be most acceptable - sensible seating and tables and a less lively acoustic perfect for the excellent bar food, the menu for which offered more varied choice, and we felt appeared better value, than what was on offer in the restaurant. Excellent buffet breakfast with eggs cooked to order Staff were very friendly and attentive, despite English not being their first language their conversational ability was excellent. We will be back.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Thank you for taking the time to post your very kind review. I was delighted to read that you enjoyed our Georgian hotel and our wonderful location and that our friendly staff were able to enhance your stay. Your feed back is very much appreciated and will be shared with the staff and management at the hotel to ensure we continue to deliver the standards and services that we pride our selves on. Thank you for choosing the Limpley Stoke Hotel and we do hope we have the pleasure of welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager.

"Fab location! "

4
03/05/2016

Stayed at this hotel over bank holiday weekend. Really good location, it only cost about £14 each way with the taxi company recommended by the hotel on Saturday night to get into town. The drive into bath on Sunday took around 15 minutes and the road into the centre takes you straight past a main car park. Breakfast was really good, basic fry up and cereals but you could order more choices from the menu. The only downside was the size of the room, it was quite basic and could of done with updating but the views over the garden were lovely. Saturday night there was a wedding which we were made aware of upon booking, it was loud walking into the hotel but once in our room on the second floor you couldn't hear a thing! Would definitely stay again as the location was brilliant.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Shawnie C Thank you for choosing the Limply Stoke hotel and for taking the time to write a review. The Limpley Stoke Hotel is perfectly located for a relaxing and peaceful stay in a very picturesque valley but also has easy access to Bath and many other tourist attractions. I was delighted to read that you enjoyed your stay with us our full English breakfast and the views . It is our aim to ensure that all our guest enjoy their stay and we allocate rooms accordingly so that the wedding celebrations do not disturb our other guests Thank you again for choosing the Limpley Stoke Hotel and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Amazing views cute hotel. "

5
02/05/2016

This hotel is set in such a beautiful location, the hotel was beautiful as well. We stayed for one night with 10people for a friend hen weekend. The breakfast was delicious. The hotel staff were all so friendly and accommodating. It's a short drive in to bath and we got a taxi cost approx £14 for a 4 seaters and £25 for 8 seater. Highly recommend this hotel and hoping to return at a later date with my husband.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Zoe G Thank you very much for posting a review of the Limpley Stoke Hotel. We are indeed very lucky to have a wonderful Georgian property set in such and area of outstanding natural beauty with wonderful views and yet within easy reach of the city of Bath. I was delighted to read that you enjoyed your breakfast and that our dedicated team were able to enhance your stay. Thank you for choosing the Limpley Stoke and for your recommendation. Regards Sabrina Cox Guest Relations Manager

"Good stay"

4
01/05/2016

Stayed for one night and wasn't disappointed. Very comfortable room that had everything needed, pretty much. I did have very slight smell of drains coming from the bathroom, that didn't seem to disappear, but that didn't bother me that much as it didn't come into the room. Free WIFI was very useful and didn't cut out once, unlike other hotels I've stayed in. The food from the bar was some of the best I've had in a hotel and would totally recommend you eat here. Breakfast was just as good, although the coffee wasn't that great. All in all a pretty decent hotel and one I would revisit if I was in the area.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear bond007Sussex Thank you for taking the time to post a review following your stay at the Limpley Stoke hotel. I was delighted to read your comments and pleased that you enjoyed your stay with us. I will pass your comments regarding your enjoyment of your bar meal on to the kitchen who I know will be as delighted as I was. Your feedback is very much appreciated and will be used to ensure that we continue to offer a unique and enjoyable experience to all of our guests. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again very soon. Regards Sabrina Cox Guest Relations Manager.

"Lovely Lovely"

5
27/04/2016

We stayed one night on our tour of England. Fantastic location. Great rooms. Lovely lovely setting for what was once (I assume) a proper British country house. Minutes away from Bath. Lots of parking. Super helpful staff, especially when we realized we had left our voltage converter at the previous hotel. They offered the loan of a new one!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear khb125 Thank you for your kind review. Your comments and feedback are most appreciated and it is always a pleasure to read when a guest at our hotel has thoroughly enjoyed their stay. We are indeed very lucky to occupy such a fantastic location and the views, are stunning from many of our bedrooms and public areas. We do hope that you will have the opportunity to visit us in the future and once a again enjoy our hospitality and Georgian period property hotel. Thank you for choosing the Limpley Stoke Hotel. Kindest regards Sabrina Cox

"Lovely weekend in Bath!"

4
27/04/2016

Me and my girlfriend stayed at this hotel a couple of days after new years eve and had the best time! We spent the day in Bath siteseeing and then drove to the hotel late afternoon - this hotel must be about 15 minute drive from Bath city centre. The room was nice albeit a little bit dated but it worked as that was the style of the hotel which was cute and nice for a change. Everything was clean and tidy so no complaints there. We then went back out for the evening in Bath so had to pay roughly £20 each way for a taxi. When we got to back to the hotel my girlfriend thoroughly enjoyed playing the piano ;). We had accidentally left our key in the hotel and had to ring and member of staff at around 3am but there was no issues and someone came to the room within 5 minutes and opened the door for us. Overall, great stay and was a very reasonable price. Would definitely recommend if you fancy a stay in Bath that's not directly in the city centre.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Kim C Thank you for your review following your recent stay here at the Limpley stoke Hotel. I was very pleased to read that we could meet and exceed your expectations during your recent stay at our hotel. We are ideally situated for visiting the magnificent city of Bath and many other local tourist attractions. Your feedback is truly appreciated and I will be sure to share your review with everyone here at the hotel and I know they will be very happy that they could help to make your stay that little more memorable and enjoyable including the piano recital. Thank you for choosing the Limpley Stoke Hotel Reghards Sabrina Cox Guest Relations Manager

"Cute hotel "

5
27/04/2016

Stayed here with my girlfriend.. for a quiet weekend. Was lovely stay. The rooms are clean and spacious. Not far from Bath City center. Around 15 min drive (advise people to get a bus as a taxi can cost £20 one way.) Would stay again :)

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear kirsty111290 Thank you for taking the time to post a review following your recent stay at the Limpley Stoke Hotel we are as you stay ideally situated for visits to Bath and the surrounding country and numerous places of interest. We were delighted to read that you had an enjoyable stay . We strive to exceed our guests expectations and it is always gratifying to read when we have achieved this. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you back soon. Regards Sabrina Cox Guest Relations Manager

"Quiet country hotel"

4
27/04/2016

I stayed here for one night on business the hotel is within reach of the historic city of Bath yet set within beautiful countryside there's plenty of onsite parking and its a quiet location my room was large with a decent sized bathroom with shower in the bath a complimentary range of shower gel and shampoo a king size and single bed very comfortable flat panel TV the view from the room over the rear car park if I was to stay again I'd request a front room with views over the valley getting to the rooms is like being in a maze. I ate in the restaurant 3 courses £26.95 good value for what was on offer I have to say the food piping hot and beautifully cooked the waiters were all very polite and eager to talk you through the menu. You get a good choice of breakfast items from the buffet or there's kippers,smoked haddock omelette to order also vegetarian option again waiting staff polite in fact all the staff and management very professional if I'm ever in this area again I will stay here

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Thank you for your review. I was delighted to read that you enjoyed your recent stay with us at our Limpley Stoke Hotel. The hotel does have a variety of rooms many of which do have the advantage of wonderful views of the Limpley stoke Valley and surrounding countryside. I was also pleased to read that you enjoyed both your evening meal and breakfast Your feedback is most welcome and helps us maintain and improve our standards and services for all our guests to enjoy. Thank you for choosing the Limpley Stoke Hotel, we do look forward to welcoming you back again on your next visit to Bath and don't forget to take advantage of visiting the hotel website for our best rate guarantee. Kind regards Guest Relations Manager Limpley Stoke Hotel

"Great stay at Bath"

5
27/04/2016

We had a really pleasant stay at this hotel last weekend. It is convenient for Bath (about 10 minutes by car) and we stopped for B&B for 3 nights. We had a good sized room with a large en-suite bathroom and king size double bed. The room had TV (freeview but only about 10 channels). The room was located on the top floor and we had to use the stairs for the last landing as the lift does not go to the final floor (2 staircases with wide and staggered stairs so manageable for my wife who struggles with long/steep climbs). The room also had Wi-Fi access however not very strong so that my phone would connect but my wife's couldn't see the network. I was able to view a streamed video on mine however. There were 2 armchairs for sitting in/watching the TV (although not the most comfortable they were adequate with the addition of a couple of cushions). The rooms were spotlessly clean and checked/cleaned while we were out each day. The shower was hot and powerful enough. Tea/coffee making equipment was in the rooms and kept topped up by housekeeping. The bar is quite small and has a friendly atmosphere, the barman was very inviting and keen to make us feel welcome and ensure that we had a pleasant time. He also arranged an evening meal which we had in the restaurant. The restaurant was quiet (which was particularly welcome on Sunday night as there was a wedding reception in the function rooms - the door to the restaurant was kept closed and stopped almost all the sound of the band playing - incidently once in our room we would not have known anything was going on at all, it was very quite and peaceful). The food was prepared well and was tasty, we had 'bar meals' the first night and the main restaurant menu on the Sunday - both were of a high standard. When the chef realised that my wife was on a gluten-free diet he quickly listed all the menu options that would be suitable (clearly this has happened before) and then offered to make her a fruit salad (not on the menu) if she would prefer it - she did and it was great. Overall we felt that the staff were really positive and professional while maintaining a friendly and low-profile approach (to the extent that when we queried the car parking situation when the wedding reception was going to be on, they offered to move staff cars to fit us in if needed - in the event it wasn't a problem but their approach summed up a great attitude to their guests). If in the area again we will definitely use this hotel again and would recommend it to others.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Thank you very much for taking the time to post such a wonderful review following your recent stay at the Limpley Stoke Hotel. I was delighted to read that you found the fantastic rural location to be convenient for visiting the historical Roman City of Bath. I was also pleased to read that our dedicated team was able to cater for all of your needs and that you found the bedroom to be comfortable and quiet. The views from many of our rooms are amazing as are the views from our terrace which looks out across the Limpley Stoke Valley. Your feed back is very important to us and I thank you for choosing the Limpley Stoke Hotel. should you require future accommodation please contact the hotel directly or via the website so that we may assist you with your booking. Regards Sabrina Cox Guest Relations Manager.

"One night stay"

4
26/04/2016

I stayed here for one Friday night whilst going to watch the rugby in Bath. A charming hotel with character. Plenty of parking, friendly staff on arrival. My room was clean & comfortable, this hotel is situated in a village on the outside of Bath so you will not get any noise pollution. Bath is about a 10 min taxi ride away costing about £12 which I thought was reasonable. It is an old house so things aren't quite symmetrical, but that just adds to the character, you could say the rooms were looking a bit out dated but there were definitely clean & comfy. Breakfast was very good, plenty to choose from a buffet style set up. A nice place to stay if you want to get away from the parking problems Bath have to offer.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Dimples50 Thank you for your review of our hotel following your recent stay with us. I was delighted to read that you enjoyed our Georgian period property and our wonderful location and that you enjoyed breakfast. The hotel is indeed full of character which we feel does enhance our guests stay. Thank you for choosing the Limpley Stoke Hotel and I hope that you will consider staying with us again perhaps next season when hopefully Bath will have a run.season. Regards Sabrina Cox Guest Relations Manager

"Nina ward"

4
26/04/2016

We stayed one night in this lovely hotel for a party. Set in stunning surroundings with beautiful countryside. The hotel staff were friendly and the breakfast was excellent. They actually do a full English for veggies which I have often found some hotels don't do. Our room was a bit small being a twin but my friends' double was lovely. Would definitely recommend!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Ninateresa Thank you very much for taking some time to write a review of our hotel following your recent stay, we are indeed extremely lucky to be located in such an area of outstanding natural beauty that offers excellent cycling and walking whilst still being in easy reach of Bath. Your feedback is very important to us and we value your comments By telling us how you enjoyed your stay and what we could do to improve you are helping us deliver a superior service for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future please do not hesitate to contact the hotel directly or via our website . Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manger

"highly recommended"

4
24/04/2016

A very nice relaxing weekend great hotel ,very friendly staff, rooms very clean and comfortable . Ideally situated just a 10 minute bus ride into the centre of Bath would definitely recommend and stay there again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Pedro1001 Thank you for taking some time to write a review following your recent stay. I was very pleased to read that you enjoyed our hotel and facilities and that you found the local area convenient for your visit to Bath. I was also delighted that our friendly staff were able to enhance your stay. Thank you for choosing the Limpley Stoke Hotel, we do hope we have the opportunity to welcome you back again and should you require accommodation in the area in the future please do not hesitate to contact the hotel directly or via our new website as we would very much like to personally assist you with your next booking so that we can assure you of another comfortable and enjoyable stay. Kindest regards Sabrina Cox Guest Relations Manager

"Limpley Stoke Hotel"

4
22/04/2016

I spent three nights at this very pleasant hotel. It was most enjoyable. The staff were friendly and helpful. The bedroom adequate and the room amenities as expected with bath and shower, TV, Wi-Fi and tea/coffee making facilities.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Catkin1944 Thank you for your review. It was a pleased to read that you enjoyed your experience and that our dedicated and friendly team could help enhance your stay. We look forward to welcoming you back again when next visiting the area and should you wish to make a future booking please do not hesitate to contact the hotel directly and we will be only too pleased to help and assist in any way we can. Once again, thank you for taking the time to review our hotel, your comments are very much appreciated and help us to ensure we continue to offer a superior experience to all our guests. Thank you for choosing the Limpley Stoke Hotel. Kind regards Sabrina Cox Guest Relations Manager

"Super building however, in need of updating."

3
21/04/2016

The building was a beautiful historic Georgian mansion, however, it lacked warmth and personality. Room at the rear overlooked a disheveled flat roof and a copious amount of wheelie bins. The rooms were too hot with radiators that could not be moderated, but the room and bathroom were clean, neat and tidy, although the bathroom door could not be closed. The alarms to indicate an open bedroom door were somewhat annoying as they were active throughout the night.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Rachael R Thank you for taking the time to share your experience regarding your recent stay at our hotel. We certainly do appreciate your considered review and I apologise for not meeting or exceeding your expectations. Thank you for choosing the Limpley Stoke Hotel and I do hope that you will consider another stay as we would very much like to assist you with any future reservation and ensure you of an enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"Tired and worn out"

1
16/04/2016

I always promise myself never to believe the pictures of a destination, but yet again, I never followed my own advice, and we ended up here. It's held together with string and tape, the four poster was on the verge of collapse, and the curtains were on the verge of calling it a draw ! Staff attempting to usher us out early citing 'maintainence' so they could get the room cleaning done early was annoying, as is no outside smoking area (Covered) Yes, some of us do smoke ! Very poor value for money, disinterested staff, and not that good a location. Don't believe the pictures ! And the Internet is worse than 1 Kbps dial up !

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear TomHT Thank you for your review and for choosing the Limpley Stoke Hotel. I would like to apologise for not exceeding your expectations but also say that I was a little disappointed to read your comments regarding our guest rooms. I would like to assure you that the guest bedrooms are maintained on a regular basis and each is individually designed, decorated and furnished to enhance our Georgian period property. However I have spoken to our maintenance team and reiterated that any maintenance should be carried out in such a way as not to inconvenience our guests. Your feed back is appreciated and your comments will be passed on to the management team so that they can address any problems raised. Regards Sabrina Cox Guest Relations Manager

"Good base beside the Avon"

3
16/04/2016

Returned yesterday, we were a party of 50 walkers. The hotel in good position, rooms clean and comfortable, varying sizes and could do with more drawer space. Food and service was good, nothing too much trouble. Check in good bearing in mind 50 guests. There is a lift and good parking for cars, coach drivers be warned entrance very narrow.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Richard C Thank you very much for taking the time to share your experience of the Limpley Stoke Hotel with our future guests. The hotel is ideally situated to take advantage of the spectacular scenery and varied walks in the area. I was delighted to read that our dedicated staff were able to enhance your stay and that you were able to enjoy all that our hotel and location has to offer. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Tired but OK"

3
14/04/2016

Stayed two nights for a brief tourist trip to Bath (a worthwhile trip). Accommodation around Bath is expensive as it is a year round attraction. Stayed in a standard room, total size approx. 3x4 metres, very small for a 3* hotel. Lose 2x2 metres for the bathroom (with bath!) have a 1.80 metre bed, result, not a lot of room to move about. Bathroom had a tiny shelf for toothbrushes, nowhere to put wash bags except, riskily on the toilet cistern. Do hotel owners ever travel themselves, I wonder?. Mid April top (3rd) floor room no heating was on but very warm indeed. The top floor, I suspect, is to be avoided at the height of summer. Window frame rotting bathroom floor breaking up a bit . But room was decorated well with acceptable carpet. It was very clean and the tea/coffee facilities on another tiny shelf were kept topped up. Things that were wrong were promptly corrected, pity no one checked lights and plumbing before we came. The staff were mainly from eastern Europe, very welcoming and bright though not all of them seemed fully trained. Their customer facing activities were well carried out. Restaurant was OK equivalent to mid price Pub Chain £26 for passable three course meal. Drinks 20% more than pubs, wines had delusions of acceptability. Bar and food prices good for a hotel. Cooking was variable, breakfast fine, dinner some was good sometimes but serving four people at the same time with hot food was a challenge. Summary:- An OK place to stay, a bit expensive, a bit disappointing but not awful.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear TysonSamarkand Thank you very much for taking the time to write a review following your recent stay whilst on a tourist trip to Bath. The Limpley Stoke Hotel is ideally situated for visiting Bath or any of the many other tourist attractions in the area. I was however disappointed to read that you found your allocated standard room although clean and well decorated rather small but I was also pleased to note that any issues were dealt with promptly. The hotel offers a variety of rooms Standard, Executive or Superior many offering views of the Limpley Stoke Valley. Your feedback is appreciated as it helps us to identify areas that our guests feel could be improved to enhance their stay. Thank you for choosing the Limpley Stoke Hotel and I do sincerely hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards that we pride our selves on Regards Sabrina Cox Guest Relations Manager

"Good hotel, nice location"

3
13/04/2016

We stayed here on 1st April on a 2 night basis, on arrival all looked okay, were given our room key (23) and duly went to our room. Upon opening the door was met with an overpowering smell of recent paint and stale air! Our room was smaller to what we're used when booking hotel stays but felt we had to tolerate it till the next day. At breakfast I complained that our room was not satisfactory especially after a nights sleep on a terrible mattress, clearly this mattress was well passed it's sell by date in a manner of speaking causing us both to have chronic back ache in the morning. The receptionist duly listened and promised to have our room changed, when we came back that evening we were given room 61, well what a difference!! Much more spacious with no odious smells and a lovely firm mattress, this was much much better with a pleasant view of the gorge and canal. By day we had a good look around the hotel and is a lovely building set back up a long driveway, the hotel's setting is very nice with Bath only 4.5 miles away. I think all in all we would stay here again but would definitely check out the room first prior to accepting anything, after all you travel a long way, you need comfort and a decent bed so yes I would advocate the Best Western Limpley Stoke hotel in Lower Stoke as a good hotel, it's just a shame they didn't get it right the first night.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Guido G Thank you for your review following your stay at the Limpley Stoke Hotel. Please accept our apologies for not exceeding your expectations on your first nights stay. We would encourage all of our guests to speak to a member of the management team, who are available at any time, immediately regarding any concerns so that issues can be rectified straightaway. Our guests satisfaction is paramount. We were however delighted to read that once informed we were able to resolve the problems and that you enjoyed your stay . Thank you for choosing the Limpley Stoke Hotel and I do hope that you will give us the opportunity to welcome you again soon so that we can meet and exceed your expectations. Regards Sabrina Cox Guest Relations Manager

"Great setting"

3
13/04/2016

A great setting in an old Manor House. The rooms were comfortable without being outstanding. The bathroom was tiny and the shower recess was miniscule. If you are 6 foot + you will be leaning over to avoid the shower head digging into your head. Staff are efficient and courteous but not outwardly friendly. Would not stay there again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Bruce W The Limpley Stoke hotel is indeed a beautiful Georgian building set in an amazing location. We were pleased to read that you found your room comfortable and that our staff were both efficient and courteous . We appreciate your comments regarding your stay at The Limpley Stoke Hotel we were however disappointed to read that you were not entirely satisfied and we apologize for any inconveniences you may have encountered. We thank you for sharing your experience and look hope that you will give us the opportunity to welcome you again in the future. Regards Sabrina Cox Guest Relations Manager

"Hidden Gem"

5
12/04/2016

Not easy to find when coming from Warminster. Use BA2 7FS (Hop Pole pub), which leads you to the start of the drive. Lovely old building in golden stone tucked into the side of the valley. Good sized rooms are comfortable and fairly quiet. We booked a room with a view which turned out to be east facing with a view up the valley. Wonderful sunrise! Breakfast was extensive and substantial; we were encouraged to go up for seconds. The local tabby cat paid a visit. He tapped on the window, came in for a stretch and stroke, left after ten minutes and went to the next window to repeat the exercise!

"Couples"

1
06/04/2016

This offered so much but didnt in realitity! Beautiful setting & surroundings. We had a room on third floor - luck for us we agile as lift only goes to floor 2! Room ok but dated. But after seeing beautiful setting our view was a dirty portacabin - see photo. Then to have a shower you needed to mountain climb into it! Not safe decent when wet. The towel holder was suppose to be heated but no way to turn it on. Wasnt a cheap room - very disappointed. On leaving staff didnt even ask if we had enjoyed our stay just grabbed the key. Walked to office before I could open my mouth. Wouldnt use this again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Sam M Thank you for taking some time to review our hotel following your recent stay. I too agree that we are very lucky to be situated in such an area of outstanding natural beauty and with the exception of our standards rooms all others offer wonderful views of the local countryside and/or the hotels well-manicured grounds. I do hope the small rise to the shower did not overly inconvenience you, however in a period property such as ours there are many original features that remain. I do apologise for any issue with the towel rail and would like to assure you that this has now been addressed and maintained, and should you have mentioned any issues to a duty manager we would have done everything possible to ensure you had an enjoyable and memorable experience. I do hope we have the opportunity to welcome you back again and should you require accommodation in the area again please do not hesitate to contact the hotel directly and we will be only too pleased to assist and assure you of an enjoyable experience. Thank you for choosing the Limpley Stoke Hotel Guest Relations Manager

"This receives a #2 rating only because of the lovely district in which it resides"

2
02/04/2016

Terribly disappointing after being recommended by our AAA Travel Agent. Staff was sullen, rooms run down (ours had an iron burn in the middle of the carpet), public areas very unattractive (just a bunch of leather couches in the middle of the room), but the food was the worst. Fortunately, Bath was 15 minutes away so we could escape.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Lee Greensboro Thank you for your review and please accept my sincere apologies for any disappointing aspects of your stay at our hotel. We actively encourage our guests to offer feedback at the time of stay so that we may address any areas that did not meet expectation, I do hope you spoke to a member of our team so that we could assist and make every attempt to address your concerns. We receive many positive comments regarding our period property and the public rooms with original features and can only apologise that you did not fully enjoy your stay. We do hope we have the opportunity to welcome you back again and should you return to the area please do not hesitate to contact the hotel directly so that we may assure you of an enjoyable and comfortable stay. Kind regards Guest Relations Manager

"Best Wester Limpley Stoke"

4
31/03/2016

Two nights in March - the hotel was warm and friendly - breakfast very good - dinner menu although small was excellent. The food was well cooked and served. Very difficult to find but well worth the trouble- thank goodness for satnav.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Alan W Thank you for your review your feedback is very valuable to us. We were delighted to hear that you enjoyed our hotel . We pride ourselves on our high levels of customer service and standards and I am pleased that you found this to be the case for your stay. Thank you for choosing the Limpley Stoke and we look forward to welcoming you back soon. Kind Regards Sabrina Cox Guest Relations Manager

"Quirky Hotel"

4
30/03/2016

Nice relaxing quiet stay at Limpley Stoke Hotel Bath. Conveniently located for exploring Bath and the surrounding countryside. On bus route so you can leave the car if you do not want to drive into Bath at peak times or have a drink at the Seven Stars pub, Winsley (next village).

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Keith C Thank you for taking some time to write a review with regards to your recent stay with us. I was very pleased to read that you thoroughly enjoyed our hotel and its wonderful location on the outskirts of Bath, we are very lucky to be situated in such an area of outstanding natural beauty yet close to the city of Bath Thank you again for your feedback, we truly appreciate your comments as they help us to identify any areas that our guests feel we can improve, along with informing us of the positive and enjoyable aspects of your stay. Thank you for choosing the L:impley Stoke Hotel Regards Sabrina Cox Guest Relations Manager

"Hotel in a Charming Old Home"

4
26/03/2016

We spent two nights in the Best Western in Limpley Stoke (Bath). Very comfortable room with en suite bath. Breakfast was not included but tea and biscuits were in the room. The hotel is close to town but yet in a countryside setting, very tranquil and quiet. Staff were courteous and attentive. Bar/pub area a bit sterile looking and dining room looked same although we did not use it.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Crocketk Thank you for your review and your positive remarks. It's always great to hear our guests having such good things to say and I'm happy that your expectations have been met and exceeded. So often we are given high praise for our location, close to bath but also with views of the glorious English countryside. It's also a real pleasure to hear that our staff were warm, welcoming and attentive throughout your stay. Your feedback is very much appreciated and thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Very disappointed "

2
23/03/2016

The hotel decor was lovely and staff were very polite. We booked the executive king room which only had a zip and link bed. The hotel guests in the room above were loud in the early hours and guests leaving the room at early hours could be heard from our room which was in the front of the hotel. Overall a very disappointing stay and would not visit again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear JILL m Thank you for choosing the Limpley Stoke Hotel and for your candid comments regarding your stay. I was disappointed to read that we did fully meet your expectations and that you were disturbed by other guests. The Limpley Stoke is a beautiful Georgian building and as such has great character and idiosyncrasies that many guests feel add to the experience of staying at the hotel. We strive to ensure that all our guests have a memorable and comfortable stay and I am sorry that on this occasion we seem to have failed. Your feedback is appreciated and I do hope that we have another opportunity to welcome you and exceed your expectations. Regards Sabrina Cox Guest Relations Manager

"Great find!"

5
23/03/2016

We love quite and out of the way places, and this place fits the bill. Great looking older georgian hotel. Make no mistake I am not saying the place is brand spanking new, but it is very clean and the staff is very helpful. The checkin was easy, Diana offered to show us the room, Victor was great in the dining room, and Sebastian was great at the bar. We enjoyed the real fireplace, good food, and quite stay. If you like small towns, and clean hotels this is your place. I will recommend to all my friends stateside.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
dear Damien L Thank you for taking the time to post your very kind review. I was delighted to read that you enjoyed our Georgian hotel and our wonderful location and that our friendly staff were able to enhance your stay. Your feed back is very much appreciated and will be shared with the staff and management at the hotel to ensure we continue to deliver the standards and services that we pride our selves on. Thank you for choosing the Limpley Stoke Hotel and we do hope we have the pleasure of welcoming you again soon. Kind regards Sabrina Cox Guest Relations MAnager.

"Lovely weekend away"

4
22/03/2016

Beautiful hotel set in a beautiful location. I have to agree on other reviews about the reception staff, they definitely need some lessons in customer service. When i was booking the stay the lady hung up on me, wasn't impressed. On arrival the hotel looked stunning. Beautiful georgian builden. We upgrade out room which ment we had a kingsize bed, which was very comfortable, the room had stunning views over the River Avon. The food we had was really good, and the food and beverage team were amazing. Nothing to much trouble especially Sebastian. We will definitely be back for another stay, just hope the reception staff are a little more customer friendly. Also its just a 10 minute drive to Bath city centre and easy parking. Would definitely recommend you to stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Countrybumpkin Thank you very much for your review. I was extremely pleased to read that you enjoyed our hotel and facilities and that our team were on the whole able to enhance your stay. I would however like to apologise for any issues that you encountered with our reception team that fell below our own high level of customer service and standards. Your feedback is very much appreciated as it helps us to identify any areas that our guests feel could be improved and help us ensure that all our guest have a relaxing and enjoyable stay. We are very fortunate to be located in an area of such natural beauty yet so convenient for visiting the historic towns of Bath and Bradford on Avon. Thank you for choosing the Limpley Stoke and we look forward to welcoming you again . Regards Sabrina Cox Guest Relations Manager

"Lovely room but an awful place"

1
18/03/2016

On arrival nowhere to park as there was a wake on!! Hotel crowded and noisy until the wake finished - we had to leave and come back when it was all over. Bed and room very comfortable but had asked for a view - we got one overlooking the carpark. We had to pay £10 each for a poached egg and coffee - breakfast was disgusting - horrid pre sliced bread! We had asked for a meeting room and were firstly shown into a room.which looked as though it was set up for a wedding!! Complained twice and finally got a dismal room on the first floor. Service was appalling. Will never stay here again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear sarahpa62 Thank you for taking the opportunity to share your personal experience of our hotel. I was very pleased to read that you found your allocated guestroom and bed very comfortable. I would also like to take this opportunity to explain that many of our guestrooms offer spectacular views beyond the hotel grounds, of the local countryside and the area of outstanding natural beauty that is the Avon Valley. I would like to say just how surprised and disappointed I was when reading some of your comments regarding our period property and our breakfast service, which would normally receive high praise from our guests. I sincerely apologise if these areas fell below expectation and I would also like to reiterate the hotels apology that the meeting room requested was not noted on your reservation, however I was pleased to read that the dedicated team at the hotel could provide a room for your use at short notice. I do hope you will reconsider staying with us again and should you require accommodation in the area for a future stay please do not hesitate to contact the hotel directly and we will be only too pleased to assist in any way we can and offer the level of service and standards that we pride ourselves on. Best regards Guest Relations Manager

"Christmas gift over night stay, went to watch Jack Savorreti at the forum"

5
16/03/2016

Beautiful surroundings, very elegant for such an old building, cosy and comfortable. The room was great with fantastic views over the valley, Great big bath and plenty of hot water t soak my weary bones in after such a great day and evening in Bath itself. The breakfast was more than ample with plenty of choice,would definitely stay again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear abbeycraft Thank you very much for your kind review, I was pleased to read that you enjoyed our hotel and the amazing views. Your feedback is very much appreciated and will be shared with the management and staff who will be as delighted as I was that you enjoyed your stay with us. Thank you for choosing the Limpley Stoke Hotel we do hope we have the opportunity to welcome you back again .Please contact the hotel directly or via the website should you require accommodation in the area in the future. Regards Sabrina Cox Guest Relations Manager

"Lovely Location"

3
07/03/2016

In need of a face lift and reception staff could do with some lessons in customer service. Bar staff were excellent especially Sebastian and the breakfast was great but the evening dinner was awful but not the service and it is no wonder the restaurant was empty. Wont be going back again,

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear EADKent Thank you for taking sometime to share your feedback and for choosing our hotel whilst visiting the Bath area. Many guests positively comment on the quality of their dining experience and customer service whilst staying with us, however I must sincerely apologise that on this occasion we were unable to exceed your expectations . Please be assured that your comments will be passed to the management and head chef so that we may continue to offer the services and standards that we pride ourselves on. We do hope that you will return for a future visit and should you wish to make another booking please do not hesitate to contact the hotel directly and we will be only too pleased to assist in any way we can and assure you of an enjoyable and comfortable stay. Thank you for choosing the Limpley Stoke Hotel, Regards Sabrina Cox Guest Relations Manager

"Excellent, loved the place"

5
05/03/2016

Stayed February 3rd-5th room 22, wife's birthday treat, This hotel as oodles of charm and sophistication, situated just 10-15 minuets outside of Bath ,[easy little reliable bus ride into Bath for £4.00 return fare] with free parking[what a bonus, as parking in Bath is so expensive as well as being a nightmare] although room 22 is next to the cleaning rooms it was no problem for us, you have no guests either side of you as its like an annex jutting out of the side/back of the hotel with views across the countryside, [keep the window closed a little when you go out, or the local cat[she`s lovely] will sneak in] Staff very friendly, the little old lady on breakfast restaurant duty brought a small cake with a candle on top to celebrate the wife's birthday which was a nice touch [thanks again] food was excellent and plentiful, I could not eat all my Goats cheese salad[too much] hotel bar friendly, and the little pub at the bottom of the drive although dated and could do with a massive upgrade was nice enough. I had no complaints what so ever, and would stay there again,[most probably will] Thank you for a perfect stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Peter Thank you for taking the time to post a review following your recent stay at the Limpley Stoke Hotel. I was delighted to read that both you and your wife enjoyed your stay to celebrate her birthday. The hotel is ideally situated to visit the beautiful city of Bath as well as many other tourist attractions using either the local bus or indeed the train. I was also pleased to read that you were able to enjoy the wonderful views from your allocated room and that our friendly staff were able to enhance your stay. I will be sure to pass your kind comments on to the staff who will look forward to welcoming you again soon. Kind Regards Sabrina Cox Guest Relations Manager

"brilliant value"

4
29/02/2016

Bath is very expensive. This hotel just outside has lovely grounds and a cosy bar and lounge and is very good value. However the standard doubles are very small with barely enough room to get around the bed and the décor is a little tired,

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear JosellS Thank you for posting a review regarding your stay at the Limpley Stoke Hotel. I was delighted to read that you found the hotel well located for your visit to Bath we are indeed very lucky to be in such a scenic and peaceful location yet with in very easy reach of the beautiful city of Bath. Thank you for choosing the Limpley Stoke hotel and we do hope we have the opportunity to welcome you back soon. Regards Sabrina Cox Guest Relations Manager.

"Nice location and feel"

3
27/02/2016

Ground floor lobby and guest rooms nicely upgraded without losing the authenticity of a lovely old building. Our room tucked away at the back of the hotel, overlooking the back roofing, fire escapes etc. ... a little underwhelming and initially disappointing, but fine for an overnight stay. Despite the room being average, the bathroom was nicely modernised. Very relaxed feel about the place and a decent breakfast. No complaints. Would stay again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Clayton G Thank you for taking the time to review The Limpley Stoke Hotel you feed back is appreciated and I was pleased that overall your experience was positive. The hotel does have an ambience which is both relaxing and welcoming and we were delighted to read that you would visit us again and I look forward to your return when perhaps one of our superior rooms with a view of the spectacular Limpley Stoke Valley would be available. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Not the Best, wont be returning."

2
25/02/2016

Stayed Here in Febuary 2016 and if im honest i wont be staying again or if i did i would have much lower expectations. On arrival at the hotel we went to reception and was told the room was not ready this was perfectly finei then asked can i fill out all the paper work so i dont have to do it later they said i can do this brilliant i thought couldnt complain up to this point. When we came back to collect our room key we stood at the reception for about 15 to 20 mins waiting for someone to attend to us even after ringing the attention bell several times, there wasnt even anyone on the bar for us to ask for help either. when we finally got our room key nothing was explained to us when we got it, the lady behind reception handed me the key then went back round the back of reception almost hiding from us. we located the room ourselves along with the bar and where breakfast would be, no idea where the resturant was though. Our room was on the smaller side not like the picture shown on the website, The bed was abit uncomfortable due to the matress and pillows and also a bit small only around 6 foot long maybe even less, this was an issue for me personally as im 6 foot 6 inchs tall. The bathroom was again abit small the shower was designed for someone under 6 foot tall as this was its height, i could not physically stand underneath it. the shower had wall mould around it. This wasnt the worst part for me as when i went to put some items in one of the draws i found pills and nut shells in the draws from previous guests, had a child been in the room they may have taken these unmarked and unlabled pills. We ate in the bar for some quick snack the barmen and the food were amazing my cmpliments to both the chefs and barmen, we ordered room service which came quickly and promptly which i cannot fault. Overall a nice building its just ruined by the outdated rooms and reception staff.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Liam L Thank you for your recent review following your stay here at the Limpley Stoke Hotel. I was delighted to read that you enjoyed both you bar meal and room service. I was however disappointed to read your comments regarding the reception and your allocated room and for this I would sincerely apologise. I would like to assure you that your comments will be investigated and that your feedback is appreciated. We strive to achieve customer satisfaction and clearly on this occasion we did not. We take all of our guest comments very seriously as they help us identify areas of concern so that we can address them as quickly as possible and can continue to provide a superior experience for all our guests, and as you can read from previous reviews many guest have indeed enjoyed such an experience. Thank you for choosing the Limpley Stoke Hotel and we would very much like to welcome you back to our hotel and should you wish to return for a future stay please contact the hotel directly so that we may personally assist you in any way possible and assure you m of a comfortable and enjoyable return visit. Regards Sabrina Cox Guest Relations Manager

"Excellent Service"

4
24/02/2016

We stayed here during the half term and finding the hotel is quite a challenge, even with a sat nav. The check in was smooth and the lift (which only goes as far as the second floor, handy tip for anybody with access needs) had a quaint, although bumpy, charm. Our room was 59 and was located on the third floor, this in itself was not an issue and the view was stunning, but the room was definitely compact. As hotel rooms go it was appointed in a manner suitable for the rating applied but a bigger room would have been more comfortable. There has been much written about the zip lock bed system used in some of the rooms, this is standard in the industry and expected a lot of the time. The bed in our room was one of these and I found it comfortable but my wife thought the mattress a bit on the "soft" side. The TV was tiny and the room was clean and tidy. The staff were very friendly and most professional, indeed the quality of service was a genuine plus, and all of the team, particularly in the lounge bar and the breakfast room were superb. In particular a waitress named Ann was very helpful and gave us good advice regarding places to visit in Bath. Breakfast was diverse; combining quality ingredients that were freshly cooked and available on a buffet service basis. Breakfast meats were of particularly good quality and both fried and poached eggs were cooked fresh to order. There were plenty of alternatives to the cooked English breakfast including fresh fruit and cereals. We took advantage of room service on one occasion and the price was very reasonable. It is worthwhile paying a visit to the pub facing the hotel, The Hop Pole, this is a charming old inn with lots of character features and a nice atmosphere, The pub is owned by the hotel and offers bar snacks and light meals. All in all, this hotel was a nice experience and we were impressed by the team more than the actual hotel but, it has to be said, the place does have a genuine olde world charm and lies in beautiful countryside.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Terry H Thank you for taking the time to post your very kind review. I was delighted to read that you enjoyed our Georgian hotel and our wonderful location although somewhat difficult to find I think you would agree well worth it. I was also pleased that our friendly staff were able to enhance your stay. Your feed back is very much appreciated and will be shared with the staff and management at the hotel to ensure we continue to deliver the standards and services that we pride our selves on. Thank you for choosing the Limpley Stoke Hotel and we do hope we have the pleasure of welcoming you again soon. Kind regards Sabrina Cox Guest Relations MAnager.

"Country hotel "

4
24/02/2016

Lovely hotel on arrival, had a country hotel feeling. My fiancé booked this for my birthday weekend so it was a surprise. Lovely room & lucky enough to have the balcony with stunning views. Very comfy bed I had a great night sleep, struggled to get the shower hot though & the bathroom radiator wasn't on. Didn't have breakfast so can't comment but it smelt nice in the morning

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear RW1986 Thank you for your review . I was delighted to read that you enjoyed your birthday weekend here at the Limpley Stoke Hotel. The views from many of our rooms are spectacular and I was pleased to read that you found your room comfortable. I would however apologise for the issues you had with the shower and your comments have been passed to our maintenance team so that the problem can be resolved. Thank you for choosing the Limpley Stoke Hotel I do hope that we will have the opportunity of welcoming again soon. Kind regards Sabrina Cox Guest Relations Manager

"Classic Beautiful Place"

5
23/02/2016

This was a big surprise when we eventually found the motel. Thought that it was closer to Bath but found it nestled in a beautiful valley. For us silly Aussies this place was the stuff that dreams are made of. Good sized reasonably fresh rooms then we went down for a quiet drink and found ourselves a lovely fireplace and classic leather lounge to settle back into. The beds were comfortable and the room very clean. The morning light showed the beautiful countryside we had found our way into the previous night. WOW. Unfortunately we didn't leave ourselves time to explore this region; we just went straight into Bath (an easy 15 minutes). All up I would say this was the a very comfortable and enjoyable affordable visit.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Brendan T Thank you for your kind review. We have many overseas guests and are always delighted to hear that they have enjoyed the quintessential English hotel experience. The hotel is set in the beautiful Limpley Stoke Valley with stunning views yet with in easy reach of the city of Bath and provides easy access to the many local tourist attractions. Thank you for choosing the Limpley Stoke Hotel and I do hope that we will have the opportunity to welcome you again in the future when perhaps you will be able to explore our lovely surroundings. Regards Sabrina Cox Guest Relations Manager

"Celebrating our 25 wedding anniversary"

4
23/02/2016

A lovely hotel, very picturesque, nice friendly staff and very well mannered. Good choice at breakfast with plenty of fresh fruit . Comfortable large bedroom. Nice decor. Check in and out quick. Would recommend to family and friends Did mention on booking that we were celebrating our wedding anniversary but it was never mentioned by anyone. That was a little disappointing but I can't fault anything else

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Lisa R Thank you very much for your kind review of the Limpley Stoke Hotel. I was delighted to read that you enjoyed your stay and all that the hotel has to offer especially the spectacular views of the surrounding country side. I was also pleased that you found the room to be comfortable It is our goal to ensure that each and every guests has a comfortable and memorable stay with us and we look forward to welcoming you again soon. Thank you for choosing the Limpley Stoke and t congratulations to you on your 25th wedding anniversary. Regards Sabrina Cox Guest Relations Manager

"Good Views "

3
21/02/2016

We stayed for 1 night as we were in bath for the weekend. Room was clean and staff friendly enough. Double room was cheaper than centre of Bath at 103 pound. Taxi 5 mins to bath centre 12.00. Beware if you want a layin the doors have alarms on them if they are not closed within a few seconds of entering or leaving rm. We heard the first alarm at 4.22am then every so often till we gave up on any sleep and got up. Wouldn't stay here again because of it ridiculous very noisy no soundproofing at all and the alarms get very loud!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear gillian_moran Thank you for taking the time to post a review following your stay here at the Limpley Stoke Hotel. We are ideally situated for visiting the city of Bath yet set in the beautiful Limpley Stoke valley away from the hustle and bustle of the city. I was very disappointed to read that your were disturbed by the door alarms and for this I apologise. The card access system is very new to the hotel and there are still some 'bugs' to be ironed out and we have been promised that the problem with the alarms will be sorted in the very near future. Thank you for choosing the Limpley Stoke Hotel. We do hope we will have the opportunity to welcome you to the Limpley Stoke again in the future when we can offer you a relaxing alarm free stay. Regards Sabrina Cox Guest Relations Manager

"Limpley Stoke"

4
21/02/2016

Great location to walk into Bath or to go bike riding from. Perfect value for money. Food in restaurant good value and tasty. All staff helpful when asked for something. Sebastian one of the staff, went out of his way to find out information for us.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear sandradW8430HI Thank you for your review. We are indeed in a great location here at the Limpley Stoke be it for relaxing and taking in the wonderful views or for more energetic activities like cycling or walking along the Kennet and Avon Canal. I was pleased to read that you enjoyed your visit to our restaurant and that our dedicated team were able to enhance the enjoyment of your stay. Your feedback is very important to us and I thank you for choosing the Limpley Stoke Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"Great value!"

4
20/02/2016

Great value rooms and great views! The food here was lovely too! Staff are welcoming and helpful! Loved the fire at the Bar! Only thing about the rooms was cobwebs in the corners! That's the only negative fresh towels and bed made every day! Enjoyed my stay here! Hope to be back again in the future!

"Peaceful ideal location"

5
20/02/2016

We had spent a day Segwaying in Bath then onto this hotel. Perfect location for unwinding, local pub at the end of the drive with great food, only had the one night booked but will return. Rooms were warm and well arranged and the hotel itself was a calm place to be.

"Excellent Jewell of the crown"

5
20/02/2016

Lovely old fashion hotel, with large rooms, real fires, warm and friends staff, excellent quality rooms, warm and comfortable, all a few miles from Bath. The hotel is in the countryside but there is still a local bus service not far from the hotel and a train station about a 1 1/2 mile from the hotel called Freshford that goes into Bath. The location is limited on shops in fact I haven't seen any, but with Bath so close you have all the shops you could need.

"Limpley Stoke Hotel Visit"

4
19/02/2016

Excellent Hotel, great building and surroundings, let down by surly staff at check in. Lovely bar area with great helpul and friendly staff. Excellent breakfast with good choice and staff couldn't have been better.

"Best Western Limpley Stoke hotel review"

3
19/02/2016

The hotel is situated in quiet lane, but signage for directions are poor. The car park is not well controlled. The hotel is an older design building and plumbing generates a degree of noise (during the night!!). Service is ok, Wifi connection is very slow staff are genearrlly friendly although reception was slow and not very engaging.

"Need to sort out the parking"

3
18/02/2016

Hotel is typical of type, older house style, bit of a Warren of rooms. I arrived just after 9 and there was nowhere to park. No marked spaces, poor and inconsiderate parking by patrons and not enough room for cars anyway. Didn't eat as it was too late by the time I'd ditched car so can't comment. Room was fine, shower a little feeble.

"Exactly as advertised"

4
17/02/2016

Beautiful hotel at a much cheaper price compared to bath city. The views are amazing but beware due to age of property sound proofing is limited. Check-in was quick and efficient. Room felt like it wasn't flat! Could have been the cold that left us deluded!! Room had a kettle and tv, all working well. We had two issues whilst staying there and staff quickly rectified, 10/10 for service!! Breakfast and bar was lovely, well worth spending extra for services.

"Excellent value for money hotel!"

5
16/02/2016

Booked this hotel for 2 night break and was not disappointed. Lovely quiet location with stunning views and only a 10 minute drive to Bath city centre. We stayed in a 3 bedded room, one double (not two singles pushed together) and one single. Beds comfy, room and bathroom clean and good decor. We stayed on a bed and breakfast basis and the breakfast was lovely and we did actually have dinner in the bar both evenings, and again the food was lovely, well presented and plenty of it. Staff were at all times friendly and polite. Overall a lovely stay in a hotel, which for the money, exceeded expectations.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Caroline O Thank you for your review. It is always a pleasure to read that you enjoyed your stay with us and our dedicated team and their commitment to customer service has helped enhance guests stay. . I will be sure to share your comments with everyone here at the hotel . Thank you for choosing the Limpley Stoke and I do hope we have the opportunity to welcome you back soon Kind Regards Sabrina Cox Guest Relations Manager

"Great value for money"

4
16/02/2016

we stayed for one night to break a long car journey. Very pleasant hotel, if a little shabby round the edges. Comfy bed, great breakfast and nice bar area. Shower was not powerful enough but that's my only criticism as I love a really good shower. Would definitely stay here again. Staff very helpful and friendly.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Ninjacat007 Thank you very much for your kind review following your recent stay with us at the Limpley Stoke Hotel. I was delighted to read that you enjoyed the experience of staying with us and that our team of dedicated staff provided you with the high level of service that we pride our selves on. Your feed back is very important to us and I will share your comments with the management team who I know will be as pleased as I was to hear that your stay was enjoyable. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager.

"Lovely stay"

4
15/02/2016

I've just come back from a weekend in Bath, my boyfriend and I stayed here for one night and prior to the visit I read the reviews on here and frankly was quite worried and apprehensive when in reality it wasn't that bad at all. The building is beautiful, as are the surroundings. We stayed in room number 3, which is an executive suite which I do think is worth paying more for. The views from our room were so pretty and the room felt very homely. I had read on here about double beds being just two single beds put together and yes, we discovered that was the case however it didn't effect our sleep or comfort at all, apart from sight of course, we would have not noticed. I also read about the lift and yes it was small and to be honest quite scary, so I wouldn't suggest using it if you scare easy as it jolts every time it stops on a floor. Another thing I read about was noise, there were no functions on at the time so no noise from that side of things although we could hear the room above us very clearly, shouting, banging and all sorts, obviously not the hotels fault, just noisy guests. Overall, we had a lovely stay, the hotel staff were very friendly and incredibly helpful which was appreciated as we both work in hospitality ourselves and know what is to be expected. We had a very comfortable and enjoyable stay. The room was lovely and spacious and clean, so was the bathroom. Some people mentioned the decor of the hotel and rooms to be outdated but I really loved that about the hotel; it gave it some charm and made it stand out and feel special as most hotels these days all look the same. The hotel is only a 10 minute drive from bath city centre so the location was perfect! All in all, very lovely hotel and lovely experience. Would definitely recommend this hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear sophiemccaul Thank you very much for your kind review of our hotel. I was delighted to read that you enjoyed Georgian building the facilities and the ambience that the Limpley Stoke offers. Your feed back is very much appreciated and will be shared with the management and team at the hotel to ensure that we continue to deliver the standards and service that we pride ourselves on. Thank you for choosing the Limpley Stoke Hotel for your stay in the Bath area and we do hope that we have the opportunity to welcome you again soon. Regards Sabrina Cox Guest Relations Manager

"Stunning views "

5
14/02/2016

Spent 2 nights here whilst working in bristol. Only half hour or so trip so rather than stay in any old boring chain picked limpley stoke. I wasn't disappointed . The views are incredible and it's so quiet . The room I stayed in at the front of the hotel was lovely. With views over the hills and river. Excellent bed and great shower . Usual dreadful in room coffee .. Why can't hotels find some decent stuff??? Ate in the bar both evenings , hot, freshly prepared served beautifully. Staff were super friendly . Breakfast was yummy and the coffee was much nicer . Next time I'm in the area I shall return. Hopefully when the weather is warmer so I can sit on the terrace and gaze at the view . Gorgeous .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Bezcaz Thank you for your review and for choosing the Limpley Stoke Hotel. I am pleased that we were able to provide you with a relaxing and quite place to stay . Many of our guest rooms do have amazing views of the Limpley Stoke valley as does the terrace . I was delighted to read that you enjoyed the meals provided and that our dedicated team was able to enhance your stay. We look forward to welcoming you again soon when the weather will allow you to sit on the terrace and enjoy the views. Kind Regards Sabrina Cox Guest Relations Manager

"Excellent even in the rain"

4
12/02/2016

We only stayed one night but it was very nice and we had a lovely room, really big, nicely decorated. The shower was amazing - big enough for 3 or 4 people. Bed was really comfy and I slept like a baby. Then in the morning breakfast was good too - and they managed to cook the bacon properly which I always find lots of hotels fail to manage.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Myleene F Thank you for your kind review of the Limpley Stoke Hotel. We pride our selves on the high level of customer service and standards that we offer here at the Limpley Stoke to ensure that each and every guest has a comfortable and relaxing stay so it is always encouraging to read that a guest has found their room comfortable, slept well and enjoyed the food provided. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"nice view"

3
11/02/2016

just as the ad picture shows so very impress when we arrived ;car park is a bit of lottery as no parking bays nice check in and room near lift as I requested . The carpet badly stained by tea or coffee,rest of room ok the standard double rooms are small and bath room cramped so if you are on large side be warned but hey sit on toilet and run the basin to warm the water . ahh bit of problem as our room had no hot water just warm ok to wash hands and face in warm but it is a very quick shower with tepid water . Be fair the manger did offer to move us but after 9 pm on our last night did not seem worth the effort. Nice breakfast with good choice and the bar meals ok . Bar was out of action for 2 of our 3 night stay but the barman did waiter service to the lounge. Yes we would return as hotel is in perfect spot for the whole area but would vet the room well before we accepted it .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Micheal O Thank you for taking the time to post a review following your visit to the Limpley Stoke Hotel. I was delighted to read that you were impressed by our beautiful Georgian building and its setting. I was also pleased to read that your check in went smoothly and we were able to accommodate you in a room near to the lift as requested, that you enjoyed your breakfast and the choice of bar meals . I was however disappointed to read of the problems you encountered with the hot water although I was glad that the manager offered alternative accommodations. I would like to apologise for the disruption caused by the refurbishment of our bar but I am sure that you would agree that it is now a very comfortable and relaxing place to enjoy a drink and admire the wonderful view of the Limpley Stoke Valley. Thank you for choosing the Limpley Stoke Hotel. and we look forward to welcoming you again soon. Kind Regards Sabrina Cox Guest Relations Manager

"Good value, great views."

4
09/02/2016

Our room was very comfortable and clean, with a spectacular view over the valley. There were tea making facilities, but sadly only three tea-bags. There is a comfortable bar. Food is available in the restaurant and the bar. we chose to eat in the bar. The food was average at best. The staff were all very professional. I get the impression they must be hard worked, as there didn't seem to be many of them. There is a good pub opposite the hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear garryj99 Thank you for your review of our hotel. We value every guest's feedback and responses as it will help us to continue to fulfil our commitment to providing excellent customer service and a superior guest experience. We do hope we will have the opportunity of welcoming you again at the Limpley Stoke hotel should you require accommodation please contact the hotel directly or via the web site so that we can personally assist you with the reservation. Regards Sabrina Cox Guest Relations Manager

"Value for money"

5
08/02/2016

Excellent hotel considering price paid. Lovely large bedroom with excellent facilities. Dinner very nice as was breakfast. Bar and lounge very welcoming with open fires. 10 mins from Bath. Maybe some areas needed updating but this did not detract from an overall value hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Jill B Thank you for your review your feedback is very valuable to us. We were delighted to hear that you enjoyed our hotel . We pride ourselves on our high levels of customer service and standards and I am pleased that you found this to be the case for your stay. Thank you for choosing the Limpley Stoke and we look forward to welcoming you back soon. Kind Regards Sabrina Cox Guest Relations Manager

"Wouldn't rush back"

2
06/02/2016

Booked 2 rooms here 7th and 8th of Janruary. Unfortunately another reception experience that left us underwhelmed, the lady here disinterested and surly, we were pointed in the direction of the lift and that was all, we had to ask the cleaner next morning for directions to the breakfast area, and were not told about any other amenities the hotel might have, surely a welcoming smile and some basic information about amenities on arrival isn't too much to ask? I'm a platinum card holder with Best Western and this sort of reception really encourage me, my experiences this trip have been very hit and miss with Best Western. The hotel lift is tiny and appears and sounds, very old, replacement might be in order? The double doors from the car park were very stiff and difficult to open and get suitcases through. Our rooms were a long walk from reception on the second floor, standard doubles, quite small but adequate, the room was clean but tired. We paid extra for rooms with a view, the view wasn't great and visible through a quite small window, definitely not worth paying extra for. Breakfast was just ok and the staff not very welcoming or engaging. The hotel is in a picturesque village but sadly I can't say that we enjoyed our stay here. I also can't say that it is value for money.

LatonaLeisureGroup, General Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Richies Trip Thank you for your recent review following your stay at the Limpley Stoke Hotel. I would like to take this opportunity to apologise for any interaction with our reception team that fell below your expectations and our own very high customer service standards. I would also like to assure you that we pride ourselves on the level of service we offer and we will ensure a similar situation will not arise again in the future. We strive to achieve customer satisfaction and clearly on this occasion we did not. Your feedback is appreciated and will help us identify areas that our guests feel could be improved to enhance their overall experience and enjoyment. Thank you for choosing the Limpley Stoke Hotel and I do sincerely hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards that we pride ourselves on. Regards Sabrina Cox Guest Relations Manager

"Great Place"

4
01/02/2016

He stayed at the hotel over the weekend and arrived at about 11.30 and went to get a coffee in the Bar but found the bar empty and unmanned (not a problem) as reception sent our coffees. there was no background music and was like a empty hotel even through it was full on the fri and sat night. in evening was great bar staff (Sebastian) was very friendly and had a fire blazing. Meal in evening was great Staff good. Breakfast was excellent also the Manageress on Sat daytime and Sunday morning was very friendly and helpful (evening manager did not even say hello as came in the bar !!!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Gary R Thank you very much for taking the time to review our hotel. I was delighted to read that you enjoyed your stay and that the staff were able to enhance your stay. Your feed back is very much appreciated and will be shared with the management and team at the hotel to ensure we continue to deliver the standards and services we pride our selves on. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Lovely evening meal"

4
31/01/2016

Only ever been for an evening meal so the views were not available. The driveway to hotel is quite a squeeze but there seems to be plenty of parking. The food was extremely good quality. The hotel was an old building with character. The waiting staff were very pleasant.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Dawn M Thank you for taking the time to post a review following your evening spent here at the Limpley Stoke Hotel. I was delighted to read the you enjoyed your meal in our wonderful characterful hotel. I do hope that we will have the opportunity to welcome you again when the evenings are lighter so that you can enjoy the amazing views. Thank you for choosing the Limpley Stoke Hotel Kind regards Sabrina Cox Guest Relations Manager

"Long weekend at Best Western Limpley Stoke Hotel (Bath)"

1
29/01/2016

The bed was appalling!! I paid for a double room, yet what we got was 2 single beds pushed together, and it wasn't a temporary thing to turn a twin into a double, it was a permanent fixture screwing the 2 beds together. Most uncomfortable stay i've ever had. We both spent all night laid in the gap between the beds! Buy some proper double beds, they're not expensive at all compared to the cost of our stay!! Extremely disappointed, as it ruined the whole trip! Also staff weren't exactly the most helpful on check-in. Missed several key pieces of information such as where the restaurant was, and how to order food/drink from the bar menu. No attempt at an up-sell was made at all. The Event Duty Manager that was on shift on Friday night was also extremely rude. She didn't want to talk/help us, even though she was stood doing nothing next to the main entrance door. Later, also made us feel extremely uncomfortable and out-of-place, as the bar manager told us to eat the the lounge next door (for some stupid reason the bar room itself had no tables!), but her guests were waiting in the lounge while they waited for their tables in the restaurant to become available, and she and the rest of the waiting staff kept giving us filthy looks like we weren't supposed to be there, despite specifically being told to eat there. Really really disappointed.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Jonathan C Thank you for your review. Your feed back is appreciated and will help us identify areas that our guests feel could be improved. I was very disappointed to read that you were unhappy not to have a double bed. At the Limpley Stoke we have several rooms that can either be a double or twin to enable us to cater for all of our guests requirements. To facilitate this we provide a Zip and Link system which is used globally in the Hotel business and enables us to link two 3ft 6" single beds to make a king size double. I would like to apologise for any interaction with our reception team that fell below your expectations. I was concerned to read your comments regarding The Event Duty Manager but on investigation I was able to ascertain that the person referred to was in fact not a member of our staff but the organiser of the function being held here at the hotel who was welcoming her guests. I would also like to sincerely apologise for the inconvenience and disappointment caused by the refurbishment of the bar area . I do hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards we pride ourselves on. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Nice place, could be better. "

3
26/01/2016

Beautiful looking place in a even more striking surrounding. This place has so much potential. Room was clean with all essentials, 2 beds pushed together when ordered double & wasps being a problem in summer. Would stay again as value for money was good but would request a double.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Moonshine Mob, Thank you for your review your feed back is appreciated and . The Limpley Stoke Hotel is indeed in a very picturesque location and is a very attractive Georgian building. I was pleased to read that your room was clean and had all the essentials for your stay. I was however disappointed to read that you were unhappy not to have a double bed. At the Limpley Stoke we have several rooms that can either be a double or twin to enable us to cater for all of our guests requirements. To facilitate this we provide a Zip and Link system which is used globally in the Hotel business and enables us to link two 3ft 6" single beds to make a king size double. I apologise if you found this to be unsatisfactory. Thank you for choosing the Limpley Stoke. Regards Sabrina Cox Guest Relations Manager

"Nice hotel"

3
24/01/2016

Lovely grounds and views around this hotel. It's only a short taxi ride into Bath city centre. Nice for a weekend break. The room was basic but had everything that we needed. All of the staff were friendly. There was free parking outside. We would visit here again next time we return to Bath.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Amy F Thank you for posting a review following your stay at the Limpley Stoke Hotel. I was delighted to read that you found the hotel so well located for your visit to Bath. The Avon valley is a beautiful setting for our Georgian Hotel and the views are stunning even in winter. I was also pleased to read that you found your room and the hotel to be clean and comfortable. We strive to ensure that all our guest enjoy a memorable and comfortable stay and it is always satisfying when feedback shows us we have succeeded. Thank you for choosing the Limpley Stoke and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"One of the finest 3 star Hotel in BA2 (Somerset)"

4
24/01/2016

I had a chance to stay in this hotel from 20-22 January-2016. (While i am typing this, i am in this hotel). One of the finest, quiet, nice place. Situated between the woods/jungle. Nice natural surroundings. Hotel staff is very friendly. Upon arrival i had some heating problem in my room, staff were very quick to respond, and arranged secondary method to keep my room warm by providing me a heater. When you are entering inside, you have a feeling of old classical building which is well maintained, with some touch of old wooden architecture. In one of sitting lounge, there is nice fire place, which gives a good feeling. When you are driving towards the hotel, and are almost around it, please be aware that there is a lot of elevation/depression in heights involved. So drive carefully specially when youre away just 0.5 miles or less. Nice, clean rooms. Free wi-fi (although the speed is between poor and average). Clean bathroom. As i was staying for 2 nights, so during my second day, room services offered me for a quick clean up of my room, which was done in just 20 minutes time. Old classical building. Your mobile signals will not be so good, but still they are not too bad. There is a big sitting space with nice fire place. Also breakfast was above average. I can rate it 4 star. An over all feeling of staying in an old classical hotel (ofcourse decorated on latest needs of day to day life)

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Shozzz Thank you for the great review of your stay with us at the Limpley Stoke Hotel . I was delighted to read that you enjoyed your break with us and all that the Limpley Stoke Hotel has to offer. Your kind comments and recommendation of our hotel is greatly appreciated . We look forward to welcoming you back to the Limpley Stoke soon. Regards Sabrina Cox

"Excellent hotel, staff and surroundings"

4
17/01/2016

Stayed at this hotel for work several times over the past three years and cannot fault it. Getting there can be tricky the first time as your Sat Nav may well try to send you down very narrow and steep roads which may be more suited to pushchairs rather than cars. My advice is if your Sat Nav tells you to turn off the main road before your have crossed the river then ignore it until you have crossed the river bridge, then take the next left. There is still a steep hill to access the hotel but going this way will avoid the risk of meeting oncoming traffic in places you don't want to meet traffic. The rooms are excellent, I have found the first floor to be the nicest but all are good. Views from the most of the rooms are excellent. Breakfast is great and the breakfast lady (I believe her name is Mary) is very helpful and also has good local knowledge as she is from the area. The bar has a tendency to shut at dead on 11pm unless it is really busy but this is only to be expected. Although we have eaten at the hotel several times and the food is excellent, we tend to go to the pub at the bottom of the hill. I believe this is owned by the same people as the hotel so it doesn't put anyone's nose out of joint and it is a friendly local pub, if not a bit small ! The pub has been recently taken over since the previous manager sadly died and I believe his wife moved back to her family - we haven't been in there since, but based on his running of the pub it was excellent. Hopefully the new people can keep up to his standards. In general the hotel is very good. Free wifi is available, although not the fastest, and although we normally go for work it does seem suitable for families - I would have no hesitation in taking my family there. Being a Best Western it does have a commercial feel to it, but this is to be expected. The rooms are clean and nice. Overall it is good and we will return.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Tom 860 Thank you very much for your kind review and for once again choosing the Limpley Stoke as your preferred hotel in the area. We do hope we have the pleasure to welcome you back again soon. I will certainly pass on your comments to the management team and staff who I know will be very pleased you enjoyed another stay with us. Kindest regards Guest Relations Manager

"Christmas meal"

5
16/01/2016

A stunning location in the countryside just outside of Bath. We had an excellent three course Christmas meal organised through the Norton Owners Club. We stayed overnight and the room was everything you would expect from a hotel. The room was clean and tidy and had everything required for the stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear GIG_12013 Thank you for your kind review and for choosing our hotel. We are very lucky indeed to occupy such a wonderful location and I too agree the views are stunning. Your comments are greatly appreciated and very welcome and will be passed on to the team here at the hotel. Thank you for choosing the Limpley Stoke Hotel, we do hope we have the opportunity to welcome you back again. Kind Regards Sabrina Cox Guest Relations Manager

"Overnight Stop"

4
16/01/2016

Arrived at the hotel to be greeted by friendly and courteous staff. Room was lovely with great views over the valley. The food - both evening meal and breakfast - were excellent. The bar and lounge both had a roaring fire which was lovely. Would certainly stay again !

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear VLEman Thank you for choosing to stay at the Limpley Stoke Hotel and for writing a review. I was delighted to read that you enjoyed your stay. It is always a pleasure to read that a guest was happy with our service, their accommodations and meals. We take great pride in doing all we can to exceed guests expectations and appreciate hearing from guests to know that our efforts are appreciated. We look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Birthday Weekend "

4
09/01/2016

Myself and my girlfriend stayed here for a night in December, so that we could visit bath and do some Christmas shopping. Absolutely brilliant hotel, couldn't have asked for more. Friendly staff, lovely room, great breakfast, ideal location. I would 100% recommend staying here.

LatonaLeisureGroup, Owner at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Ivytraveller2 Thank you for your review of the Limpley Stoke Hotel I was delighted to read that you enjoyed your all aspects of your stay and were able to easily access the shops in Bath for your Christmas shopping. Your feedback is appreciated as it is always gratifying to hear that a guest is truly satisfied and would recommend us to others. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you back again soon. Kind Regards Sabrina Cox Guest Relations Manager

"Typical Best Western 3* Hotel but with better than average staff"

4
08/01/2016

A lot of effort obviously goes into maintaining, upgrading, and managing this hotel which occupies a lovely position above the Avon Valley. The bar and restaurant staff are diligent and helpful, with both dinner and breakfast of excellent quality.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Se1elective. Thank you for taking the time to write a review following your stay here at the Limpley Stoke Hotel. Your feedback is appreciated and I was delighted to read that you enjoyed your breakfast and dinner and that our staff were both helpful and diligent. The Limpley Stoke Hotel is indeed in a very picturesque location and our team of dedicated maintenance staff work hard to maintain and improve the wonderful Georgian building. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again soon. Kind Regards Sabrina Cox Guest Relations Manager

"Awesome Hotel "

5
07/01/2016

We loved our recent stay. Staff were very helpful and friendly. We enjoyed the lounges as it is always great to not have to stay in room. The location is and the view over the valley is stunning. Breakfast was very enjoyable and tasty. I wish we could have stayed longer than 1 night.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Carmel_B4 Thank you for your kind review and for choosing our hotel whilst visiting the Bath area. We are very lucky indeed to occupy such a wonderful location and I too agree the views are stunning. Your comments are greatly appreciated and very welcome and will be passed on to the team here at the hotel. Thank you for choosing the Limpley Stoke Hotel, we do hope we have the opportunity to welcome you back again, and maybe next time for an extra night or two. Kindest regards Guest Relations Manager

"Country-house hotel let down by its restaurant"

3
07/01/2016

This is an old and characterful hotel, so don't expect corporate-style rooms (this for us was an advantage and one of the reasons for booking here!). Ours was huge, very warm despite the cold outside, with a very well-equipped bathroom and an excellent bed. It was spotlessly clean and well-serviced, and had good views of the surrounding countryside (the hotel is very prettily located). The hotel was very busy when we stayed just before Christmas, but the staff were polite and efficient. Breakfast was good, but the quality of food in the restaurant in the evening was a real let-down. My fish dish was ok, but my husband chose roast turkey which he expected to be carved from a roast bird considering the season - what was served looked and tasted more like an economy ready-meal. The lift also needs to be updated or at least serviced - it is very small and jerky and doesn't stop reliably at the level of the floor outside, we didn't feel comfortable or even safe using it.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear IMUK Thank you for taking sometime to share your feedback and for choosing our hotel whilst visiting the Bath area. Many guests positively comment on the quality of their dining experience whilst staying with us, however I must sincerely apologise that on this occasion we were unable to exceed your expectations in our restaurant. Please be assured that your comments will be passed to the management and head chef so that we may continue to offer the services and standards that we pride ourselves on. I was delighted to read that you enjoyed all other aspects of our hotel and that you took full advantage of the views in this area of outstanding natural beauty and that we could help start your day with a hearty breakfast. We do hope that you will return for a future visit and should you wish to make another booking please do not hesitate to contact the hotel directly and we will be only too pleased to assist in any way we can and assure you of an enjoyable and comfortable stay. Thank you for choosing the Limpley Stoke Hotel, Best regards Guest Relations Manager

"Great location, quiet and lovely views"

4
07/01/2016

It was Christmas but we felt the price for B&B was very reasonable. Our room (an Executive) was very spacious with a double window and balcony overlooking the valley and the river. Staff were very friendly and helpful. The building is pre-Georgian and this shows in the structure, I found uneven floors quite interesting! I'm sure the lift (not pre-Georgian) is due for an upgrade but given the nature of the building that's going to be a tough job. But it works OK. Breakfast was just right. We would come back in better weather.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Maggiemole Thank you for your review and for taking some time to share your feedback. It was a pleasure to read that you enjoyed your stay and found the executive guestroom comfortable, many guests comment on the wonderful views out across the local countryside and I was glad to see that you too thoroughly enjoyed the view, which is also stunning in the warmer months. When you decide to return please do contact the hotel directly or via our website and we will be only too happy to assist with any future reservations and supply you with local information to enhance your stay. Thank you for choosing the Limpley Stoke Hotel, we look forward to welcoming you back again soon. Kindest regards Guest Relations Manager

"Enjoyable party - poor accommodation "

3
03/01/2016

My husband and I stayed here for a Christmas party being held at the hotel. Check in was friendly and easy but once we saw our room I was really disappointed. It was very small though clean, the view was awful and looked onto a roof and a load of large pipes. The bathroom was tiny, quite claustrophobic but the shower was very good. Our bed seemed to be on a slant so when you led down your feet felt at a higher angle than your head, even with pillows. We turned on the bedside lights but both kept flickering on and off like disco lights so couldn't be used and given the time of night and knowing the hotel was full, it was pointless saying anything. I understand we paid a party rate but I would have been appalled to have paid anymore. The hotel itself has had a nice upgrade especially within the reception area and whilst not the hotels fault the bar can be very claustrophobic especially at a party or wedding. Our Christmas dinner was enjoyable but the house wine was awful, we had red, white and rose on the table and I tried all three but even for free I stuck to the water and other more known brands of alcohol.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear kez_south Thank you for your review. Your comments are greatly appreciated and help to ensure that we continue to offer the standards and service that we pride ourselves on. Being a period property the hotel offers many room types and sizes and I do apologise if your allocated room did not meet with expectation, I will be sure to pass on your feedback to the management team. Should you require accommodation in the Limpley Stoke area again please do contact the hotel directly so that we may assure you of a comfortable and enjoyable all round experience. Thank you for choosing the Limpley Stoke Hotel Kindest regards Guest Relations Manager

"Bath University trip"

4
29/12/2015

Came to Bath so we could see the fantastic facilities at Bath Uni. Stayed 3 nights at Limpley Stoke. The hotel is a little off the beaten track but found it quite easily with clear road signage. Be wary of sat navs as mine tried to take me down a no through road! The hotel is in a quiet location with ample parking. The reception staff are efficient and polite. The lift is a little scary especially when it arrives on the 2nd floor with a bump. The family room we had was excellent. Clean, spacious, with large tv and a roomy bathroom. The beds were very comfortable. My only niggle would be the electronic door locks that "beep" if the doors aren't shut properly. We made sure ours did but others weren't so careful which did become irritating late at night after we had gone to bed. We ate in the bar and the food was of good quality and at a price that was comparable with other eateries in the area. The breakfasts were plentiful and very tasty. I must give extra praise to the lady that manages the breakfast room - sorry I didn't get her name. She was very accommodating and polite and helpful to all guests especially me. Our daughter was training early in Bath Uni so my wife and her missed breakfast each morning but the lady was helpful by providing tin foil so I could take some bacon toasties out for them. All in all a nice stay at Limpley Stoke and would definitely stay again and would look to book here first before anywhere else. Thankyou.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear David D Thank you for your review and kind words regarding your stay at our hotel. I do hope your daughter enjoyed the visit to Bath University and that we will have the opportunity to welcome you back again over the coming years. Your feedback is greatly appreciated and will be shared with the dedicated team and management here at the hotel. Kindest regards Guest Relations Manager

"Nice christmas"

4
28/12/2015

Good size room although advert showed four poster bed. This was not the case. cheap rate at christmas though. Very helpful staff and nice atmosphere. Could hear trains at night but lovely view (which we paid for).

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Edward L Thank you for your review. I was very pleased to read that you enjoyed your Christmas break with us and found our staff very helpful, I will be sure to pass on your kind words. Due to our period property the hotel offers varying room types and I am sorry that on this occasion you were not allocated one of the executive room types, however should you return we will do all we can to upgrade your reservation. Thank you for choosing the Limpley Stoke Hotel and if you require future accommodation in the area please do not hesitate to contact the hotel directly via our website and we will be only too pleased to assist in any way we can. Kind regards Guest Relations Manager

"Excellent Stay"

4
28/12/2015

Great hotel Stayed here before and returned as we found it comfortable ,very well situated for visiting the Cotswolds Food excellent Management brilliant and the breakfast waitress Anne a real gem .The only downside we could fault would be reception

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear annettemaryiles9 Thank you very much for your kind review and for once again choosing the Limpley Stoke as your preferred hotel in the area. We do hope we have the pleasure to welcome you back again soon. I will certainly pass on your comments to the management team and staff who I know will be very pleased you enjoyed another stay with us. Kindest regards Guest Relations Manager

"limpley stoke hotel"

5
26/12/2015

This was a birthday gift to my husband and I decided to revisit after a short stay with my sister two years previous, on this occasion it was a very pleasant stay with friendly staff, beautiful setting and lovely restaurant serving food of a very high standard. Looking forward to our next visit.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear 289mandyd Thank you for your review. I was delighted to read that you thoroughly enjoyed your stay and that you are looking forward to visiting again in the future, we do hope to see you again soon. I will be sure to pass on your comments to everyone here at the hotel. Kindest regards Guest Relations Manager

"Very nice hotel"

4
15/12/2015

When we arrived there was nobody at the reception and we had to wait 15 min for receptionist. We understand that staff were busy because of the wedding party but simple ' sorry to keep you waiting would be much appreciated. Receptionist was very unwelcoming and cold.We wanted to ask her some questions but we didn't in the end as we had a feeling that she wanted to get rid of us as soon as possible. Not a very nice first impression. Our room was nice, clean and cosy with the view of the village and good shower pressure. There is a good bus connection with Bath. Breakfast was good, waitress Annie extremely friendly and helpful. We had dinner in hotel restaurant, good quality food and friendly staff. We would definitely come back and recommend this hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Agata P Thank you for choosing the Limpley Stoke hotel and for taking the time to post a review. I would like firstly to apologise for any interaction with our reception team that fell below your expectations and our own very high customer service standards. I was however delighted to read that your room was clean and cosy and that you enjoyed your dinner in our restaurant. I was also pleased to read that our friendly and dedicated staff helped to enhance your stay. Your feedback is very important to us and it is always gratifying when a guests tells us that they would return to stay and recommend us. Thank you again for choosing the Limpley Stoke Hotel. Seasons Greeting Sabrina Cox Guest Relations Manager

"Great Place to stay if visiting Bath"

4
15/12/2015

We recently went to Bath for a 3 night stay during the Christmas markets and stayed at this hotel which is about 6 miles out of bath but in a beautiful location in the Avon Valley. The rooms are tastefully decorated in keeping with the style of the hotel and all of the public areas are very clean and comfortable. Although 6 miles from Bath it was easy to get the park and ride which is about 5 miles away and get the bus. A lot cheaper than parking in Bath. Would definitely stay here again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Dawn H Thank you for posting a review following your stay at the Limpley Stoke Hotel. I was delighted to read that you found the hotel so well located for your visit to the Christmas Market in Bath. The Avon valley is a beautiful setting for our Georgian Hotel and the views are stunning even in winter. I was also pleased to read that you found your room and the hotel to be clean and comfortable. We strive to ensure that all our guest enjoy a memorable and comfortable stay and it is always satisfying when feedback shows us we have succeeded. Thank you for choosing the Limpley Stoke and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager .

"very good stay"

4
13/12/2015

to start with this hotel is not the easiest to find but if you do it is worth it . we stayed here while working locally , as I said it is hard to find sat nav a must"" you must remember this is a very old building so don't expect chic , I must admit the rooms we had were very comfortable and one of the best beds I have ever slept in , I loved the building esp the old fire places , I would stay here again but in the summer time ,so I could appreciate the landscape a bit more there is a large menu to choose from in the restaurant and also the bar menu , the staff are very welcoming and helpful , if you wat somrthing different try it out

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear govanboy47 Thank you for taking the time to post a review following your stay at the Limpley Stoke Hotel. I was delighted to read that you enjoyed staying in what is a beautiful Georgian building and would like to visit again in the summer. The summer here in the Limpley Stoke valley is beautiful but each season has something different to offer. it was also great to read that you enjoyed the choice offered by the extensive restaurant and bar menus and that our dedicated team were both helpful and welcoming. We look forward to your next visit and thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Abysmal..."

1
13/12/2015

You will be best advised to avoid this 'hotel'! Although the are is ok the grounds of the actual hotel are unkempt. It can be extremely noisy when functions are held...although you probably won't be informed of that... facilities VERY basic, staff are untrained and the Management is....non existent!!! Stay away!!!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Doctor194790 I was very disappointed to read your comments following your stay here at the Limpley Stoke in August. The grounds in at that time would have been in full summer colour and we have many compliments regarding how much hard work our full time ground staff must have put in to maintain the condition of our gardens. The view of valley itself is always was stunning and is enjoyed by many from the terrace.. The facilities available at the Limpley Stoke include a bar,restaurant and residents lounge free Wi Fi. We are a very popular wedding and events venue and information to this effect is on all of our websites and reservation sites so that our guest can make informed choices. Our management team are always available to help and during busy times can be contacted through the reception by speaking to any member of the team. It is always disappointing to read that a guest has not enjoyed their stay and for that I apologise. Regards Sabrina Cox Guest Relations Manager

"Lovely Building but a little tired."

4
13/12/2015

I visited this hotel during a business trip to Bath. I feel that it would be very hard to find without SatNav as none of the surrounding roads are lit at night. The hotel is tucked well away down very thin country lane and very easy to miss on your first visit. There is ample free car parking. Check in was very well handled by a polite well dressed receptionist who was also very cheerful. we were given our rooms (mine was 57) and also directions on how to get to them. My room was right at the top of the hotel with a lovely view of the valley. The room is very small, too small for the huge bet that is in there, I think that it's two singles placed together. The bathroom was well sized and like the entire hotel, very clean. There was shampoo and soap in little bottles nd two bath blankets as well as two smaller towels. We had a drink in the bar which came to £8 for two pints, about average. I ordered room service and although the kitchen was very busy, I had my meal delivered within 40 minutes. I ordered the home made burger which was very nicely presented and very tasty as well. On the downside, I couldn't get the main radiator to work on what was a very cold night so had to sleep with the bathroom door open so as to get some heat from there. Breakfast is a buffet style and was very tasty, as with most hotels nowadays the bacon was very fatty. The sausages are lovely as was the scrambled egg, made with butter i would think. Checkout was seamless and again attended bythe nice receptionist. I feel that this hotel is probably too far from the city centre for a city break, but I think it would make a great base exploring the local area by car.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Gary Beale Thank you for taking the time to post a review following your stay with us at the Limpley Stoke Hotel. I would like to thank you for acknowledging so many positive elements experienced through out your visit. The Limpley Stoke is as you say ideally situated for visiting the beautiful city of Bath and escaping to exploring the spectacular countryside which surrounds the hotel. Thank you for choosing the Limpley Stoke and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager.

"Tired, Old and Run Down Hotel"

2
12/12/2015

Usual old country house turned hotel, stately and picture postcard on the outside. Old, tired and knackered on the inside. When you hear the description "character", just means not fit for modern travel needs. The swathe of foreign staff smile nicely, food is of an adequate standard and all makes up for "Nice" Hitting the lower end of 4 star pricing; really is not good value for money ... be careful of the room they allocate with a view, loved looking over the car park as car lights shone up the steep drive ... hmmmm The hotel is fine if your intent is getting bladdered and just need a bed and toilet, but definitely better hotels locally at the same price. (I hopped between this and the MacDonald Hotel in Bath, paid the same price and immeasurably better)

LatonaLeisureGroup, General Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear H0mme Thank you for choosing the Limpley Stoke Hotel and for your candid comments regarding your stay. I was disappointed to read that we did fully meet your expectations and that you were unhappy with your room. The Limpley Stoke is a beautiful Georgian building and as such has great character and idiosyncrasies that many guests feel add to the experience of staying at the Limpley Stoke. We strive to ensure that all our guests have a memorable and comfortable stay and I am sorry that on this occasion we seem to have failed. Your feedback is appreciated and I do hope that we have another opportunity to welcome you and exceed your expectations. Regards Sabrina Cox Guest Relations Manager

"charming hotel with friendly staff"

4
04/12/2015

We arrived late in the evening in the dark, coming from Bath, which is a 15 min drive. It was raining and stormy any we were greeted by a friendly young lady at the reception and live piano music in the bar. Our room was very nice, clean and cosy, with fresh crisp linen, a good shower, and it was very quiet. When we opened the curtains in the morning, the sun was shining and we were surprised with a beautiful view onto the surrounding green hills. We would come back any time and can recommend this characterful hotel. We had a lovely stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear foddelcat Thank you very much for your kind review of the Limpley Stoke Hotel. I was delighted to read that you enjoyed your stay and all that the hotel has to offer especially the spectacular views of the surrounding country side. I was also pleased that you found the room to be quiet clean and cosy . It is our goal to ensure that each and every guests has a comfortable and memorable stay with us and we look forward to welcoming you again soon. Regards

"Much improved"

4
03/12/2015

Have stayed here many times over the past few years, mainly because of its location. This time found that some refurbishment had been done with the rooms and dining rooms being redecorated. Frankly it was needed as the place was looking somewhat tired. Location of hotel excellent with most rooms having a panoramic view over beautiful countryside. Had dinner here on two occasions and found the food excellent; good choice, well prepared and presented and we'll served. Staff are efficient, friendly and helpful. Breakfast is buffet style self service with good range and we'll prepared. Hopefully refurbishment will continue on this lovely old building. We'll see when we return !

"ideal setting"

4
03/12/2015

this hotel is ideal for a romantic break not too far from bath. A lovely Hotel with lots and lots of character . friendly staff great food if your thinking of visiting bath then stay here you wont be disappointed

"OK but NOT good value for money!"

3
03/12/2015

We stayed for just one night with a party of 20 friends and at the prices we were charged I would not stay again. We paid £103 for B&B and the dinner was about £22.00 per head, which was actually quite good, well served, well cooked and hot so no complaints. The hotel is generally tired but the rooms are comfortable and clean and we have a lovely view. If a hotel charges this amount they should at least have staff to service the bar and not expect guests to pick up a phone each time they require a drink. On 2 out of the 5 or 6 times I did this I actually got a recorded message! This is simply not the way to ensure your guests have a relaxing experience in fact I found it quite stressful! Also taking the lack of service into consideration the drinks are very pricey and in my opinion over inflated relative to the quality. I had a bottle of red wine which was mediocre but cost £24.95 when £17 would have been realistic. The breakfast was essentially a buffet style with limited choice but was cooked OK and quite acceptable. To be honest if we had paid £75.00 I would have felt differently about some of my comments as for me it's all down to value for money and so I'm happy to pay more if my perception is just that but as per the title this hotel for me failed to achieve this.

"Limpley Stoke Hotel"

3
02/12/2015

If you get a good room ast this hotel (they are mainly at the front) then it is a very nice hotel with friendly helpful staff and some great views. But if you get a small room (mostly at the back) it is not good value for money as you can get B & B's in this area that are more spacious and comfortable.

"Great value for money"

5
30/11/2015

The hotel building is old, but the rooms are a fair size and very clean. The food in the restaurant was good, and the bar area was very comfortable with a fireplace. However what impressed us most was the staff. They could not have been more helpful or attentive.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Jonathan M I am delighted to read your comments and I would like to sincerely thank you for acknowledging so many positive elements experienced through out your visit especially with regards to our team. The certainly play a significant role in ensuring that all our guests enjoy a memorable and comfortable stay and I will share your feedback with them. Thank you for choosing the Limpley Stoke and we look forward to welcoming back to the Limpley Stoke in the future. Regards Sabrina Cox Guest Relations MAnager

"Great views and delicious food!"

4
28/11/2015

We found this hotel online after looking to go to the Bath Christmas markets on Saturday, being just on the outskirts it was a great location. Receptionist was very robotic but told you all you needed to know. Our room was on the 1st floor room 17 with a beautiful view. The four poster bed is comfortable but very creaky when your trying to get comfy. The soundbar speaker in the room is a bit odd? Doesn't match the room and its surroundings. The shower was okay hard to turn it off but we got there in the end. My boyfriend said that the toilet lid wouldn't stay up so he had to hold it, bit annoying but can easily be fixed. We decided to eat at the bar as we just fancied a small meal, the actual bar was full so we ate next door in lounge area with nice sofa's and a open fire. Music or some tv in the backround would have made everyone a bit more comfortable as everyone could hear eachothers conversation. We had food and it was delivered hot and fresh and ticked all the boxes! Breakfast in the morning was a swift process. All fresh and hot food with a nice array of cereals, crossaints and fruit. Very nice food, the food at this hotel makes up for everything else and will make us return if we are in this area again!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Claire S Thank you for choosing to stay at the Limpley Stoke Hotel and for taking the time to post a review. Your feed back is much appreciated and we thank you for your complimentary comments on the hotels services and food. I have noted your thoughts regarding some background music for the public rooms and passed this on the Hotel Manager. We strive to provide all of our guests with a memorable and comfortable stay whilst with us so it is a pleasure to hear that you would return. We look forward to welcoming you back to the Limpley Stoke Hotel in the future. Kind regards Sabrina Cox Guest Relations Manager .

"Nice hotel for English countryside experience "

4
25/11/2015

It's a country home turned into a hotel. A bit dated but the interior decor is pleasant. Outside view is marvellous if you got the room facing the parking lot (front side of hotel). My family stayed there for a night only during our driving holidays in the South West of England. We enjoyed our stay at this hotel, experienced the English country home and English breakfast. We took a lot of photos around the hotel. We would not mind coming back again event though one of our rooms had wasps trapped in the ceiling light casing.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Razakby Thank you for taking the time to post a review of the Limpley Stoke Hotel following your stay recently. I was delighted to read that you enjoyed all that our location has to offer .The hotel is set in beautiful surroundings and there are many photo opportunities which will serve as a wonderful reminder of your English Countryside experience. I was pleased to read that you would visit us again and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager.

"Quaint and lovely"

4
23/11/2015

Lovely old style hotel. Our room was large and had lovely views. It has the quaintenss of old - a couple of steps down and then a couple of steps up. The meals were nice. We did some exploring from the hotel and then the next day caught the local bus to Bath as driving and parking are terrible. It took about 20mins by bus and a return ticket for an adult was £4 pound. The buses depart 1/2 hourly so pretty good. My only fault about the hotel is the shower hot water unit - it delivers low pressure tempered or scalding water (couldn't get an inbetween). Would definitely recommend

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear BE2468 Thank you for choosing to stay at the Limpley Stoke Hotel and for sharing your experience on the Trip Advisor website. Your feed back is greatly appreciated and I have asked the maintenance team to check the shower and I thank you for bringing it to our attention. I was very pleased to read that you enjoyed staying in our beautiful Georgian Hotel with all its little quirks which we feel add to its character. The Limpley Stoke is very conveniently situated for visiting the city of Bath yet in a wonderful rural setting with amazing views. Thank you again for choosing the Limpley Stoke Hotel and we look forward to welcoming you back soon. Regards Sabrina Cox Guest Relations Manager

"Country Comfort"

4
20/11/2015

This is a nice hotel outside of downtown Bath. You will need a car, cab, or other mode of transport to go the roughly 10 miles to the city center. We loved the relaxing atmosphere and found the hotel staff to be very accommodating even when large groups were also in the hotel. The hotel restaurant and bar have decent food with menu choices with a wide enough variety to cover everyone's tastes in your group.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Sister from CA3 Thank you for taking the time to post a review following your recent stay here at the Limpley Stoke Hotel. We are as you say very conveniently situated for a visit to Bath or one of the other many historic sites in the South West but maintain a relaxed and comfortable atmosphere and I was pleased to read that you enjoyed this. I was also delighted to read that our dedicated team were able to enhance your stay and that you enjoyed our menu choices. We strive to ensure that all our guest have a stress free and enjoyable stay and we pride ourselves on the high levels of service and standards that we provide. Your feed back is greatly appreciated and I thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager.

"Beautiful Location but hotel is in need of freshening up"

3
18/11/2015

Good helpful staff, clean room and in a quiet location. Located in a beautiful location with great views. Made a change to have a good hot breakfast as opposed to lukewarm or cold food. The hotel de-core is tired and in need of refurbishment which really lets the place down. Other than that, difficult to fault.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Keith S Thank you for taking the time to write a review following your stay here at the Limpley Stoke. We are extremely lucky to be situated in an area of such natural beauty and the views are indeed fantastic. I was very pleased to read that you found both the staff to be helpful and the room comfortable. We strive to ensure that all our guest have a comfortable and enjoyable stay and pride ourselves on our high level of service and standards. We have an on going programme of decoration and refurbishment at the hotel and endeavour to keep the décor in tune with our beautiful Georgian period property. Your feedback is very important to us and I thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Lovely quiet and restful stay"

5
18/11/2015

We stayed here for one night - wish we could have stayed longer. Lovely basic room - everything we needed was provided (perhaps two packets of biscuits would have been even nicer. Service was excellent - barman even found me a bottle of cider that hadn't been put in freezer as I don't like my cider cold. Food in restaurant was perfect in evening and thee haddock and egg for breakfast was to die for. All in all a very good experience. Thank you

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Strayler Thank you very much for your kind review following your recent stay with us at the Limpley Stoke Hotel. I was delighted to read that you enjoyed the experience of staying with us and that our team of dedicated staff provided you with the high level of service that we pride our selves on. Your feed back is very important to us and I will share your comments with the management team who I know will be as pleased as I was to hear that your stay was enjoyable. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager.

"Family stay"

4
14/11/2015

very good location and friendly service enhanced our family get together. The rooms were clean and beds comfortable. Food was enjoyable with plenty of choice. The lounge/bar was comfortable and the bar quickly staffed when requested, (by the telephone on the bar.) Would happily return.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear tuffty17 Thank you for taking the time to post a review following your recent stay at the Limpley Stoke Hotel. I was delighted to read that your family get together went well and was enhanced by our stunning location, facilities and the friendly service that we pride ourselves on. Your feedback is very much appreciated and will be shared with the team at Limpley Stoke as it is always gratifying to know that guests have enjoyed their stay and would happily return. Thank you for choosing the Limpley Stoke Hotel and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"STAY AWAY!!"

1
12/11/2015

do not stay here if you want to get any sleep! hotel caters to large loud wedding parties with blaring music that goes on all night. hotel room guests have no access to common areas and it is not possible to get any sleep or food at night. hotel said there were disability/mobility challenged rooms and there are none. definitely discriminated against. hotel said on site pub serves dinner until 9 and it does not. off site general manager did not return 3 overseas calls and in fact never called at all. initially offered 10% discount then final 50% off in reply to request for full refund = completely unacceptable. entire trip to 'bucolic' countryside ruined on site manager diana is lovely went above and beyond to try to remedy. all other on site and off site staff completely impossible and non responsive other than cryptic emails without knowing matter in full. took up matter with best western international. advised each property is individually owned. good luck getting away from there allow at least an hour for one of the hotels suggested taxis to show up. on top of that wrong credit card charged incurring foreign transaction fees. grounds are gorgeous but rooms and comon areas are dated apart from handful of refurbished rooms. STAY AWAY!!

"The Staff were amazing"

4
12/11/2015

We arrived cold and wet, bags carried to room by a very polite young man. Hot shower. Then to the bar area downstairs where I believe there was a rugby match or two being played. Hot chocolate and a dram or two warmed us up. Then my son and his friends arrived all running the following morning in the Bath Half. The restaurant once explained they needed carbohydrates provided four runner with what they needed whilst the rest of us enjoyed steak and fish cooked to perfection. Cannot recommend his place enough. We needed an iron and extra safety pins all were provided with a smile.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Kirstie M Thank you very much for your kind review following your stay here at the Limpley Stoke. I do hope your son and his friends have recovered from their exertions. I was delighted to read that you all enjoyed your stay and that we were able to cater for all your requirements. Your feedback is greatly appreciated and I will be sharing your comments with the management team and staff who will be as pleased as I was to read your comments. Thank you for choosing the Limpley Stoke Hotel. Kind Regards Sabrina Cox Guest Relations Manager.

"Family gathering"

5
12/11/2015

Hotel is wonderfull, staff very helpful food good to, no hash browns for breakfast , bed a bit uncomfortable for me and the room floor slopped down to the headboard but gave room caricature. Overall very welcoming place to stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Steve J9811SC Thank you very much for taking the time to post a review following your stay here at the Limpley Stoke Hotel. It is always pleasing to read that a guest felt welcomed and enjoyed their stay in our wonderful Georgian hotel which as you say is full of character. I was also delighted to read that our dedicated team were able to enhance your stay . Thank you for choosing the Limpley Stoke Hotel and we do hope we have the opportunity to welcome you again soon. Regards Sabrina. Guest Relations Manager

"Lovely Stay"

4
11/11/2015

My room was beautiful,clean and well equipped with a view out the front of the building.the food was very good and the service generally good although there wasn't always someone available at the bar.my friend and I thoroughly enjoyed our stay. My only criticism was the staff at Reception,who although fairly efficient,didn't make us feel welcome when we arrived and when we left. I would recommend this hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear JanC Thank you very much for your kind review, I was pleased to read that you enjoyed you stay in our Limpley Stoke hotel, however I would like to apologise for the unfriendly attitude of the reception staff . Your feedback is very much appreciated and will be shared with the management and staff who will be as delighted as I was that you enjoyed your stay with us but also to highlight any areas where guests feel we could improve. Thank you for choosing the Limpley Stoke Hotel we do hope we have the opportunity to welcome you back again .Please contact the hotel directly or via the website should you require accommodation in the area in the future. Regards Sabrina Cox Guest Relations Manger Kindest regards Sabrina Cox Guest Relations Manager.

"Avoid room 48"

4
11/11/2015

In general this is a splendid hotel. The hall, dining room, breakfast room, bar and lounge are sumptuous. The staff are also very helpful and pleasant to deal with. That said, room 48 is SO small! No space to have a door on the wardrobe, only room for one bedside table and the kettle arrangement is fixed on a small narrow plastic shelf above the dressing table. Consequently, the room was really hot. The radiator was turned off and it was November, so I was surprised. We opened a window but the trains run very close to the hotel and were noisy. We were offered a different room but really not much bigger and we were in and I was too tired to move. Many of the other bedrooms we glimpsed on our way out were really lovely so it's important to ask for one to suit you. (I think that the first and second floors might be the best to choose) We had dinner on the first night which I thought was expensive. The menu was also very dull and the food, although well cooked lacked flavour or seasoning. We had booked dinner for the second night too, but on our return from visiting relatives (tiring business!) found the car park was full and couldn't get in. This hotel is a bit remote so ended up having a drink in the very charming little pub at the end of the drive but went to bed a bit hungry. It's a huge car park, I really don't know where all the people went. DONT try to find this hotel in the dark! AND leave the 4x4 at home and borrow your nans little dinkey motor instead. The roads are really tiny with a very difficult toll road if you miss the way like we did, and passing places are a bit of a squeak through. Would I stay here again? CERTAINLY....but would avoid room 48!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear gardeners mate Thank you for taking the time to post a review following your recent stay here at the Limpley Stoke Hotel. I was delighted to read that our dedicated team were helpful, pleasant and that you enjoyed the ambience of the public rooms. I was however disappointed that your allocated room did not meet your expectations. Room 48 on the second floor is one of our traditional rooms and whilst not as big as an executive rooms has all the amenities required for a pleasant and comfortable stay with the added benefit of wonderful views of the Limpley Stoke valley. Your feedback is very important to us and helps us to identify areas that our guest feel could be improved to enhance their overall stay . Thank you for choosing the Limpley Stoke I do sincerely apologies if any part of your stay did not meet with expectation and hope that you will return so that we can exceed your expectations and ensure you of an enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"Limpley Stoke Hotel"

4
10/11/2015

Had a very enjoyable stay with family, staff very helpful and accommodating. Room nice and clean, the restaurant was very good, plenty of choices and the staff attentive. Set in nice grounds with very good views.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Sandra T1955 Thank you very much for your review your feedback is very important to us. I was delighted to read that you had an enjoyable stay and that our dedicated team were able to enhance your stay.We pride ourselves on the level of service and standards that we provide and it is satisfying to read that guests expectations have been met or exceeded. Thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Excellent for the price charged. A characterful building will always create problems for some."

5
10/11/2015

It is my long-held view that hotels must be judged by the price that they charge; by that standard this hotel is excellent. At a higher price I would still rate it as Very Good. Best Western hotels can vary quite widely in standards, but this is one of the better ones in which I have stayed. The Avon Valley above Bath is lovely, with wonderful views whichever way one approaches the hotel. It is marked from A36, but one needs to be cautious at the entrance and appreciate that you do not have right of way when entering or leaving the hotel. The views from the front of the hotel are delightful. Parking can get difficult at times, although luckily the habit of some drivers behaving like sheep can leave clear areas in which to park. The hotel is in an extended old building and has character. This means that there will be rooms tucked into odd corners and that there will be stairs in some places; those for whom this is a problem are better advised to book elsewhere. We had Room 4, which extends over the main entrance and is huge. We were concerned about possible noise, but this wasn't a problem, even though there was a big dinner being held (which was why we were at the hotel). Had I needed to work there was a large desk with reasonable light. The bed was comfortable and the shower room well equipped. The free wifi was effective. Like the rest of the older part of the hotel, the reception rooms had character. In some places the carpet was a little elderly, and the colours wouldn't have been my choice, but that is a minor blemish. We enjoyed our night here and would certainly use it again if needing to stay in the area (although as we live relatively close that is unlikely).

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Sarum_Castle Thank you very much for your very kind review. Your feedback is very much appreciated I was delighted to read that you enjoyed your stay in our wonderful Georgian property with all its idiosyncrasies. We are very fortunate to be situated in the wonderful Avon valley with is beautiful views and close proximity to many interesting places. It is always satisfying to read that a guest would return to us despite living relatively close and I thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Shopping in Bath"

5
09/11/2015

We wanted to have night here as we previously stayed in the sister hotel and so enjoyed it, Webbington resort and Spa. We arrived early so the receptionist very kindly took our bags,while we headed off into Bath.After a very busy day we came back to the hotel and were given our room key and went up to our room. Our bags were already there. Got changed and went down for a beautiful meal then sat by the open fire and enjoyed a hot chocolate. Excellent stay would recommend.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear mkjz Thank you for taking the time to post a review following your stay at the Limpley Stoke Hotel. I was delighted to read that you enjoyed your stay. I do hope that you had a successful day shopping. Your feed back is very important to us and I thank you for choosing the Limpley Stoke . I do hope we will have the opportunity to welcome you back again soon, maybe for the January sales.! Should you require accommodation please contact the hotel directly or via the website so that we can assure you of our low rate guarantee. Regards Sabrina Cox Guest Relations Manager

"Nestled in the Avon Valley....."

5
08/11/2015

The Limpley Stike is a firm favourite of mine, nestled into the Avon Valley, boasting stunning views all year round. Things couldn't be more relaxing, parking is easy, there is always a space, reception gives a friendly but swift check in, rooms ready on time, and a bar to relax in, watch the large screen TV if you wish, and have lunch if you arrive earlier than planned. This Hotel is situated in an ideal spot, if you wish to go to Bath, or the town of Bradford upon Avon, both have a good deal to offer. If you are a walker or cyclist you can go via the Kennet and Avon Canal, at the bottom of the hill from Hotel, hire a bike from either BOA or at the Dundas aqueduct in the opposite direction. The Hotel does have a lot of wedding party's, I have never been concerned about them, they are well organised and the BW website does state there may be music and dancing till the early hours. It is a beautiful Hotel, and it's no surprise it's a favourite venue for newly weds. The Hotel has large grounds, and seating areas should you wish to sit outside, and admire the views over the valley. I have lunched here many times, but never dined in the evenings, so I can't recommend the evening meals. Breakfast provides you with a good feast to start your day, it is an ample self serve buffet style, with waiters to bring you tea and coffee at your request. The room Wi-Fi is a 100% better than previous visits which shows they listen to feedback from guests. I personally plan a lot over the Internet, look at local maps and events, so it's a real asset and appreciated. All in all I find this Hotel a great place to relax and unwind, a great place to meet up and lunch and large enough to cater for big party's. The rooms are reasonably priced, I have looked at other options in the area, and have tried some, but find there is no competion. This Hotel wins hands down, and I can never wait to return.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
DearTroubadour 04 Thank you very much for your wonderful review. I was extremely pleased to read that you enjoyed our hotel and facilities. We are very fortunate to be located in an area of such natural beauty yet so convenient for visiting the historic towns of Bath and Bradford on Avon. The hotel is a very popular venue for weddings and we strive to ensure that the wedding celebrations do not impact on the enjoyment of our other guests and I am delighted to read that this was the case during your stay. Thank you for choosing the Limpley Stoke Hotel I do hope that we will have the opportunity to welcome you back soon. If I can assist you with any future bookings please contact me via the web site or the hotel directly. Kindest Regards Sabrina Cox Guest Relations Manager

"Visit for a Reunion"

5
06/11/2015

It took me a week of constant phoningto book a room for a reunion dinner.I learned later that there had been a local breakdown in the local system but the management had not arranged the available diversion of callsto another number. 0nce arranged the visit was delightful. The hotel respects its origins and within these limits provided excellent facilities complete with good service from very pleasant and helpful staff at all levels. The standard of catering is very high with, on our visit, prompt service though a wedding was being held. As weddings are a regular feature it woukd be helpful if a "Residents' Only" bar could be provided. Also there are no Disabled Only parking bays. Parking is always a problemat many establishments but distant bays are a great handicap for disabled guests. Despite these remarks it is an excellent hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear KennethT Thank you for posting a review following your reunion here at the Limpley Stoke Hotel. I would firstly like to apologise again for the problems you encountered trying to book the hotel. It was a very difficult period for the whole of the Village. I was however really pleased to read that the reunion was a success and delighted that you enjoyed the venue and catering. We aim to provide the highest level of customer service and standards in all areas and it is gratifying to read that a guest has enjoyed their stay with us. Your feedback is very important to us and I thank you for choosing the Limpley Stoke Hotel. Regards Sabrina Cox Guest Relations Manager

"Bad for disabled and vegetarians"

2
04/11/2015

We thought the hotel was ideally situated for our visit to Bath and it was only 5 miles. Away. Unfortunately it appears to be a hotel which has lots of functions and we weren't notified that our booking coincided with these. The hotel has no disabled parking and parking was very difficult. Despite being disabled we were put in a third floor attic room with no lift access after the second floor. We were told it was one flight up but it was four of varying lengths. There was a shortage of staff - only one waiter in a full dining room. The public rooms lacked any homely ambience.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Judith S Thank you for your review following your stay at the Limpley Stoke Hotel. I was very disappointed to read of your dissatisfaction and for this I apologise. I will be discussing your comments with the management team here at the hotel so that we can continue to meet and exceed our guests expectations. Thank you for choosing our Georgian period property for your stay in the Bath area and I do hope we have the opportunity of welcoming you back so that we can accommodate you in one of our adapted rooms and deliver a superior experience. Regards Sabrina Cox Guest Relations Manager

"Really Lovely Hotel"

5
04/11/2015

Had a one night stay with friends, lovely location, lovely building and very helpful staff. The bedrooms were clean and well designed in a style consistent with the historical nature of the building, but still mod-cons and comfortable. Food and drink from the bar and restaurant were