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My third visit to the hotel, always liked the hotel, lots of character, always clean, I had an evening meal at the hotel for the first time, after waiting 45 minutes the meal arrived, I had belly pork with mashed potatoes, the mash was so lumpy, I was going to have fish and chips, but it was skin on chips, can't they peel some potatoes?! As always the breakfast was fantastic with great views
Lovely old fashioned hotel Beautiful breakfast cooked how you liked Room was great overlooking wales and so warm Bed was expecional Made to feel welcome in every aspect Great walk from hotel into Clevedon Enjoyed our stay so much at the Walton hotel
Very nice old hotel, full of character, friendly staff, hotel in great position. Unfortunately lift not working and had to carry our cases up the stairs, not easy when one is getting older! Comfortable bed, quiet able to get a good nights sleep. Lovely breakfast.
Excellent location with super views. Ideal for a couple of days in Bristol. Lounge exceedingly comfortable for lazing around reading. Bar was great for an evening snack well priced and very tasty. Room was clean and comfortable and all in all a great venue.
Musty smell as soon as you arrive……we upgraded to an executive room …it's a shame as it looks newly decorated but they haven't changed the carpet. Creaky floors ….The bathroom had a constant smell of drains and the light over sink didn't work. The bed creaked but was clean. The view is fantastic and the staff who work there are lovely …just needs an injection of cash.
Friendly staff , great views and cooked breakfast good quality products refreshed often , more options fresh fruit and fresh juice would be nice , afternoon tea really good value at 16 each , lovely sandwiches and scones and nice views a bonus . Rooms a good size ,beds comfy , great view , could hear lots walking above getting wedding reception ready , if stayed night of the late function would have been as issue with noise above us room 204 . So go midweek if a function on or get higher room not the lower floors . Overall friendly , good value and good location .
Attended for a family wedding held at the hotel. Everything was well run and the food very good. The rooms and the general hotel are very clean and the staff are helpful and attentive. Beds are very confortable and the rooms have a brilliant view of the sunsets,
Hotel in very poor state of repair. Bedroom had visible damp/ mildew on ceiling, window ledge crumbling and multiple plugs in single extension lead which looked like an electrical safety issue.( see photos) Staff seemed run off their feet with some running between reception, waiting on tables and managing the bar.
Wonderful place to stay. The sea views from the dining room and lounge were stunning, and we were lucky enough to have an astonishing sea view from our bedroom. Really friendly and helpful staff, great breakfast, beautiful buildings, handy location. Just perfect.
Well what a fantastic wedding we had at The Walton Park Hotel . Everything went without any prblems , a super thankyou to Kat and her team for making our day special . All the tables ,flowers & decorations were laid out beautiully . Thankyou also to Chris & Marie who helped make the whole day run smoothly . Many thanks to the chef(s) for all your hard work prepping and making sure the food was taken out on time and for looking after some guests who are celeiacs . A really big thankyou to everyone for making our wedding day truly special where we made new memories . Thankyou . Highly recommeded !! ❤️
Lovely looking hotel from the outside. Friendly receptionist. Internally downstairs nicely decorated. You couldn't go out onto the terrace as wedding reception on. We had room 404 which was on the side of hotel looking out onto garden and carpark. We had a side Seaview which was good. There were positives to this room and some negatives you could improve on. Firstly you sat or turned over in bed and there was a massive creaking sound from the divan also a little bit wobbly. The room once people stopped talking and turned the TV off was fairly quiet. I did hear a dog barking a few times in a room nearby. Love dogs but get this at home. The room has been decorated quite nicely. The bathroom has been redone to an OK standard new flooring tiles etc. BUT the bath panel was flaking badly and near the towel rail was a patch of paintwork that needed sanding down. The shower head didn't stay up and drooped down. The water was scolding hot when you turned the shower on and you have to mix in the cold first. This should be a proper mixer shower not one attached to the bath taps. There should be warning notices how hot the water is. The towel rail has warning notices on it. Not switched on though. There was a big hole in a towel. Also the bath is very high to climb in and out of and the floor felt slippery when wet. There was a hairline crack in the sink. The bathroom door didn't shut very well. On arrival we had a meal in the restaurant I had chicken and leak pie. The sauce was supposed to be creamy but was like a liquid broth. The flaky pastry was overdone and just fell apart. The skin on fries were very salty. I left nearly all of it and complained. They took my plate away I explained what was wrong. When the bill arrived instead of taking my meal off they discounted it . Didn't want to make a fuss so paid. The waiter gave a half hearted apology with no alternative offered. Poor service. It would have been nice to walk round the grounds to see the view but there was a sign up that said private. I feel the price of 49.50 per person not too bad but some things could be improved. Location overall good for the event we attended. Probably would stay again this was the last room available at short notice.
Super friendly staff. Jaw dropping location, great food and rooms with all facilities. Sizes do vary. 302 was huge. 304 less so but it's rare to find a UK hotel that delivers. It seems alk the staff are happy to be there and utterly charming. Would thoroughly recommend.
Tried to book two nights, Sunday and Monday, in executive double sea view room, but fully booked. First night was standard garden view room. Room was ver tired, very small, small double bed. Could definitely do with freshening up. Second night we moved to executive room. This was a world apart from first night! Room was very large, fantastic views over to South Wales. Enormous bed, seating area in window to take in the view, large bathroom with bath and shower over bath. Well worth paying the extra for this room. Food was excellent, breakfast was a buffet style which you helped yourself to. Fresh juice and cereals. Evening meals were nice great choice reasonably priced for this type of establishment, taking into consideration the view from your table. Definitely recommend this hotel, but try to get larger room. Had it not been for the first room I would have given the hotel five stars!
We were grateful they had availability on a stormy Sunday night as we could find nothing in Bristol for a spontaneous visit. Views from the restaurant were wonderful. They had a free car park but the one EV hook up was an ordinary outdoor plug with a £15 overnight charge. Breakfast was delicious. Staff very friendly. The room was clean but very small, we could only just walk around the bed. The bed was a bit hard for us. The bathroom was dated, WC seat didn't fit the toilet. The shower was intermittent depending on who else was using water in the building! The hair dryer was a press button version that used to be attached to a wall so difficult to use. Insulation poor, we could hear conversations in other rooms. The door handles/locks were alarmed when the doors opened so we could hear other rooms being opened. Sadly, the hotel is overdue a makeover, yellowing 1970's artex throughout. If you just need a bed for the night it's adequate.
Beautiful location, stunning view from the room. Unfortunately the hotel is in need of a refresh. The bathroom is from the 1980's, the room furniture is old and scruffy the decor through out the hotel is quite rundown and dirty looking and the WIFI only worked in the communal rooms not the bedroom. The breakfast was very good and the staff were helpful. In summary I wouldn't stay here again as the price is quite high for a moderate appearance.
Booked direct, fantastic position overlooking the sea, went with mixed expectations due to low price but very pleasantly surprised, nothing fancy about the interior but clean and looks freshly decorated, our room was large, also recently revamped, no pictures on the wall but a stunning view of the water, bathroom ok with shower over the bath, tea and coffee in the room. Ate in the bar in the evening and kept it simple - scampi and pie - which were good, choice of 8 beers, breakfast was buffet and again plenty of choice and was overall ok (awful sausages and scrambled eggs let it down). So overall we were very impressed with our stay and we would revisit.
Excellent hotel. Lovely room , spacious and clean. Very friendly staff. Plenty of choice for breakfast. We also had a great evening meal there. Fantastic sea view from one of the executive rooms. The free car park on site is a definite plus, especially as many hotels now charge for parking. Highly recommended.
Got a great price for a Sunday night stay in an Executive room (room only). Very large room with huge bed and great views across the sea to Wales. Bathroom with bath and good toiletries, good tea making facilities. Great check-in/out with lovely receptionist. Only negative was the Wi-Fi which had a very poor signal which came and went...
What we loved was the character of the hotel. The food but more importantly the staff that were excellent. They were very friendly and courteous Thank you to all of them. We enjoyed our stay and hopefully will be back soon. In parts the hotel needed a lick of paint and maybe new furniture eg. Sofa's in the lounge but the character and charm overall impressed us . Having a tasty meal served by properly trained staff outshined our stay.
On first glance , the hotel looks characterful and attractive. We couldn't fault the helpful staff, but there were areas that definitely could do and be better. It isn't a cheap hotel to stay and we have definitely had better for less. Our room was a Standard double , and the layout could have had more thought out into it. It was impossible to line up the mirror whilst sitting at the dressing table as it took far right. The hairdryer was irritating for me , let alone my partner, as it was powered by pressing the button , so was intermittent. The shower started off promising then the power dropped within seconds. I was also disappointed to see the coating of dust which was clearly visible behind the bedside tables on both sides, and also in the bathroom along the skirting. The buffet breakfast was basic, in fact one of the most basic I have had for a long time. Again the staff were polite and friendly. But it was disappointing. I think overall we just thought , could do and be so much better. It is a beautiful building and the view is lovely. Our stay didn't detract from our enjoyment of our visit. But there was so much room for improvement.
Old fashion seaside hotel. Small room for a double but reasonably comfortable apart from the hard pillows. £112 one night charge probably somewhat expensive but few alterenatives other than B&Bs' in local area. Decent buffet breakfast (extra charge). Car park completely full overnight despite not seeing many other hotel guests, so found a parking space in road nearby. Great views over the Severn estuary.
Though an idyllic setting very outdated fittings, furnishing & service. The bed was stated as a double but so small my husband and I barely fitted. The window opened but the wood edgings was crumbing away badly. Carpeting was old. The door had an alarm which buzzed if you didn't shut it correctly - walk very thin so you could hear everyone's door making the noise. My son & partner were in an attic room with rowdy unruly neighbors the staff were ill equipped to handle the awful situation that occurred. Breakfast was bland and unimaginative. Stuck to cereal. Coffee was absolutely awful. Pub area was pleasant enough & the view. However Will not be returning here very unpleasant stay.
We attended here for a friend's wedding. We have never been here before. It us a beautiful setting overlooking the Bristol channel, it was helped by the fact that it was a beautiful day. The wedding guests sat outside on the lawn after the ceremony and a male/female provided acoustic music which was brilliant, great singing and music. The sit down meal was quite good and ended with singing waiters who led us through songs we all sang along to, I have never experienced that before but it was brilliant. Overall, well recommended for a wedding. We didn't stay the night but I am sure the views were fantastic.
The location of this Hotel is wonderful and the views over the Bristol Channel were great – when you could see because of the delightful, unpredictable British weather 😊. The majority of staff were friendly and helpful. I say this because some clearly didn't know the meaning of Hospitality nor trained properly in the ‘catering' industry. Which is a sad point as most of them, as I've said, were really helpful, friendly and nothing to much trouble. Whilst a buffet breakfast would not be my visit choice when going away I must say that the options available were good, especially the cooked food, with lovely; what I am assuming was locally sourced items; cooked to perfection and none of the usual soggy fat or grease in the pans. The only downside for me was lack of choice in terms of cereal so had to go without ☹ but this was compensated by the pastries on offer. My only disappointment was the Evening meal options which while included a variety of choices for starters, main and desserts the ‘side' options available were very limited and included only Skin on Fries or New Potatoes. Also because I didn't like any of the main items I opted one evening for items from the Kids Menu to be told these were for ‘Kids' only, despite the fact that there was no age specified on this part of the menu, after ordering the Waiter advised me that I wasn't able to order because the Chef had advised the items were for ‘Kids' only after I replied that I wouldn't eat as I didn't like anything else I was then allowed my order. For me consideration needs to be given to the variety of food options and choices as not everyone wants “fancy” food. The only other negative; and a small one; is that whilst the Hotel is lovely and in a delightful area it is dated and is in desperate need of a little zhuzhing to help make it a bit more stylish but without changing the character and ambience of the building as what is there is great and makes the Hotel stand out.
Staff here are all lovely and very helpful. My wife is in a power-chair and we also had our small dog. We had an accessible room, on the lower ground floor, assess was via the lift, next to reception. There was a fire exit on this floor so I was able to go out into the garden, last thing at night and in the morning, to exercise our dog. The room was spacious with a lovely sea view, however the bed was quite high, which meant it was very difficult for my wife to get into independently. The mattress also needed replacing, as we could feel the springs. The bathroom had no rails, around the toilet, shower or sink, something which we have recommended to the hotel. A couple of coat hooks would also be good, on the left, as you enter the door, as we had to put them over the chair. If the hotel makes some of these small changes I will update this review, as I think this would be an ideal place for guests with similar disabilities.
I was attending a wedding near this hotel and had never been to this area before. Have to say it was lovely and the Walton Park was a great base. Staff were friendly and helpful and upgraded to to a sea view and had a lovely room. I have to call out what was the best buffet breakfast i have had in a long time as bacon was crispy and not the usual mass of soggy fat. If i was in this area again i would not hesitate to stay here
|Nice place to stay and watch the sunset over the sea. Shame we could not eat outside and taking drinks outside was a bit awkward with no outdoor service
great location and super views of the Bristol Channel. friendly, helpful staff, doing their best. Hotel very dated and needs more than just a lick of paint. it needs new owners who are willing to invest a lot of money to make it a splendid hotel again.
I recently stayed with family. The food and service was great. Nothing was too big of an ask for the staff. They went out their way to make sure we had a great time. Definitely would stay again and will be recommending to other family and friends.
We choose this hotel as a one night stop off whilst travelling down to Cornwall, and we're glad we did. The welcome from the receptionist was very friendly on our arrival and she gave clear instructions to our room and offered us a table in the restaurant that evening, which we accepted. The hotel, restaurant and room were all clean and comfortable, the restaurant food was excellent and cooked my steak to perfection, breakfast was a buffet, well stocked and replenished when needed. All the staff we encountered were fantastic, all in all a great stay, and we've booked for another night on the way back up north after our holiday in Cornwall. I would definitely recommend this hotel, and we will certainly use every year for our annual trip to Cornwall.
We stayed two nights to enable us to have a boat cruise on the the Sunday. Hotel Car park available. Location of hotel, and distance from town good, Grounds very good with excellent views over the Bristol Channel. The hotel is traditional with a homely feel - no 'modern' gimmics The Staff were excellent - could not fault them. The food was well priced and very good, room good
Walton park had some lovely views of the river, their restaurant has large windows looking over it. The staff were great and very friendly and the rooms were also comfortable and clean. I would recommend this hotel to family and friends if they'd like a nice getaway!
Stayed the night before a family wedding (the wedding was not at the hotel) We arrived at around 2:50 pm and were quite firmly told we couldn't check in until 3pm.p! we didn't have a sea view, but we're facing the road which was quite noisy . The room itself looked very past it's prime - very 99s/2000s. The window was covered by a blind that looked dirty. Whilst the room itself was clean, the bed was uncomfortable, with a spring mattress which I could feel if I laid on my side. Many of the wedding guest were staying there the night before the wedding and we were all having a great time drinking in the bar - which closed at 10pm which seemed a little early when they could have made much more money out of us. The breakfast the next morning was good - buffet with a good choice although my husband said his egg was slightly undercooked. The sausages were really nice. To sum up, it was convenient, clean (apart from the blind - also the window sill was visibly rotten) with nice views out to sea. The staff at breakfast were very friendly and helpful, but it feels a bit dated and tired
Very comfortable and quiet. Just perfect for a quiet gat away for 2. Restful, relaxing and little or no noise at all. Close to nice little village with ll the amenities and larger shops if required.
No sleep on the first night due to a dripping toilet which was fixed the next day, smell of greasy food in the corridor, smell of urine next to the bed. Did ask to change rooms but was told hotel was full as a wedding party was booked. Contacted Head office but the said discrepancies between wha the receptionist has reported inc the price I paid.
Dreadful afternoon tea experience at the Walton Park Hotel in Clevedon today 23/05/24 Extremely disappointed and definitely the worst afternoon tea experience I have ever had. I booked this as a Christmas present last December for my Mum and we arranged to use the gift voucher today with the hotel. I rang yesterday to confirm our booking for today and was told they had my booking and looked forward to seeing us today. We arrived at this beautiful historical building and were directed to the hotels bar? (rather strange venue for an afternoon tea) We walked into an empty bar (apart from 2 other people) a lady appeared to welcome us and say she had set our table up in the window (overlooking the estuary view) she asked to see our voucher to see what package we had booked )I was surprised she didn't know in advance)? I was handed a menu and was asked to select the sandwich we both wanted and to return to the bar to place our order. When I explained we had the Deluxe afternoon tea and that we were expecting a selection of finger sandwiches on different breads I was told they don't do that and we had to pick a sandwich that would be made for us (very disappointing and not what an afternoon tea is) I selected ham & piccalilli on wholemeal bloomer and Mum picked roast beef and horseradish on a warm baguette. My sandwich (served with salad) ? was really nice Mum's beef was nice but the warm baguette was not warm as described on the menu. The table had no table cloth, and had big gashes missing on the table surface. There were rolled up plastic mats which weren't even clean. There was no flower, no vase but we did have salt, pepper and a bottle of vinegar????? Our selection of homemade cakes and scones were delivered to us to say we were completely underwhelmed is an understatement. More like left over pastries from the hotel breakfast buffet that morning with a 1 inch circle chocolate brownie each. As if our experience couldn't get any worse, less than an hour into our afternoon tea we were completely inundated with a wedding party group who had come into the bar. We felt so embarrassed and like we had intruded on their party that we left. Why were we put In the hotel bar when they knew there was a wedding ceremony the same day/time? On our way out of the bar we asked by the lady who served us if everything was OK to which we said no, that we were extremely disappointed with the entire experience. Her name was Dawn and she listened to our experience and took us to reception while she would go to get a Manager to speak with us. Dawn promptly returned saying she was a duty manager and the more senior manager had asked Dawn to offered us free glass of prosecco should we wish to return. I must say Dawn was very apologetic and said she had never had an afternoon tea so had nothing to compare the experience to but she would pass on our feedback to senior management. Having worked in the hospitality industry all my working life including as Guest Relations Manager at a 5 star hotel, I can honestly say my Deluxe afternoon tea at the Walton Park Hotel in Clevedon was the worst and most disappointing afternoon tea I have ever had and unfortunately I would be unable to recommend this to anyone. The saddest part about this is not only was this a gift for my Mother but the General Manager at the Walton Park Hotel is missing a golden opportunity of a potentially large income stream for the hotel being such a beautiful venue with an affluent and elderly population on the doorstep. What a pity we left so underwhelmed and disappointed.
I complained to the owners of the hotel about the quality of their accommodation and received a response that my comments were vindictive and that they would engage in any further correspondence or consider a refund!! I stayed there 20 years ago and not a lot has changed.
a stunning location and hotel with lovely staff and a huge range of drinks , with a good choice of food and stacks . sea view rooms are the best with large windows and fab views of the coast , there is also a long patio and garden area ,also large function rooms ideal for weddings
The location may have been spectacular from the public rooms but the individual rooms were very disappointing. One was exceedingly hot without possibility of opening window and no water pressure. The other had a dreadful sanitation system that made a horrible noise, as did the neighbouring bathrooms and a constant noise like a compressor all night. No phone signal.
Lovely hotel, staff very helpful. First room was small and no sea view. Staff were very accommodating and we upgraded to a larger room with sea view.
We recently had a 3 night break here. This hotel is in a wonderful position overlooking the water and Wales beyond. All the staff were so welcoming and pleasant, nothing was too much trouble, always a smile on their faces, which is rare these days. One room in particular had two long windows looking over the water, large bed, everything clean. The menu was limited however but good food and reasonably priced for a hotel. It would be nice to change the options occasionally. This is an old building and unfortunately that shows in places. Although we appreciate its expensive some redecorating would help. The sink in one room was cracked! (410). Didn't mention it because what could they do strait away and it didn't spoil the visit. There is limited parking because of the fact it's on an outcrop and as we have mobility issues they agreed in advance to reserve a disabled space, which they didn't. The receptionists tried to help on arrival and managed the best she could. Don't promise something you can't achieve. Our reason for going was to just relax in the hotel. They have a lovely guest lounge full of large windows overlooking the water but one day they booked it for a funeral wake, this didn't seem right! Where were the hotel guests supposed to sit? We sat in our bedrooms. Whilst one appreciates they need to make money perhaps a little more thought is needed, perhaps opening the Bistro bar earlier or using the ‘conference' rooms! If they really need to use that room there should be a notice put up the day before explaining closure times etc and for a short a time as possible. They (although there's a comment on the web site)arbitrarily changed the opening times of the Terrace Bistro Bar. Why? If due to staffing issues they need put a note up so everyone knows, having said that the receptionists were happy to get coffees etc. It's a shame to make some of these comments as it's a really lovely place that just looks ‘tired' and needs a little more thought at times. We felt we needed to comment on these things to help the hotel because if they are not aware of impact on customers they cannot address anything. Overall our stay was very pleasant and we were pleased we chose it, we have been to a lot worse. Yes, we would go again if the situation arose.
Nothing is too much for the staff to do, the whole staff team were so kind and friendly, will be visiting again. Accessible room was used, bed was high enough which was perfect and the wet room was great too. we had the loveliest experience and highly recommend to everyone to visit.
Friendly hotel, had a sea view room which was close to the estuary. Staff very welcoming. Our elderly dog was made welcome which helped us to relax. Food was excellent. Clevedon is a gentile Victorian seaside resort, with a lovely long prom and large sea pool.
Lovely old hotel with spectacular views!! Could definitely do with updating and decoration, especially the bathroom but it was clean, the staff were lovely and the food very good. Short walk to all the amenities and plenty of free car parking. Nice grounds outside should the weather be good
I have stayed here before and knew the reception and bistro areas had been updated. It's just a shame the rooms are yet to be updated and refurbished as this would improve a lot of the issues I see people have had. We had to change rooms twice once as the first room was so small my friend felt closed in, and for what we paid was not worth the money. The second room was better as it had a window. However the shower was broken and had broken pieces in the shower very dangerous which did cause me to cut my hand trying to fix this. I would suggest your head if house keeping or manager review and sign rooms off before people arrive.
Lovely hotel .Fantastic views Staff very pleasant . We requested a change of room as it was slightly damp in the bathroom . Was upgraded to a beautiful executive room with amazing views Maybe needs a coat of paint in parts but otherwise very good
Dogs barking loudly next door to our room . We were below the breakfast room so no lie in at Easter. I can only describe as Elephants thumping from 7.30am onwards. Do not stay on the basement floor. A romantic weekend ruined. Staff were friendly though.
Recently came for my sisters wedding as bridesmaid. Majority of staff we came across were lovely throughout the hotel and would help if we needed them however, the bartender for our evening wasn't so friendly or approachable. It felt as if he didn't want to be there at all. Some of rooms could do with more attention to detail (cleaning under tables and carpets could do with clean as noticed some stains in some rooms) Breakfast was lovely, food was fresh and the team were keeping on top of ensuring every option was available. Overall a lovely stay in a beautiful location!
Unfortunately I was hugely disappointed with several aspects of my stay. The room I was allocated (507) was quite small but adequate for one person. The bathroom was dire, there is black mould on the ceiling due to lack of ventilation and to say the bathroom was tired is an understatement. As soon as you walk in it smelt damp and all the grout was discoloured and brown, the shower was a trickle at best. The toilet was separate and the door wouldn't stay open so the only option in the middle of the night was to put the lights on which isn't ideal. The bed was ok but quite hard, the room was incredibly hot as for some reason the whole hotel appeared to have the heating on full blast when it was 15 degrees outside. There was only one small window that didn't let much air in, they did sent me up a fan but it made little difference. I asked on check in for my room to be serviced and arrived back after being gone for the day and housekeeping hadn't been in, when I asked why they said they'd make a note of it and didn't know. The receptionist on when I checked in and out was lovely and very helpful, she's a credit to the hotel. The breakfast was fine, it was a basic buffet style offering with nice enough quality ingredients. The hotel restaurant manager/staff on duty had no people skills and couldn't even manage a smile, there was no atmosphere at all and again it was uncomfortably hot. I took one look at the menu after sitting down and left without ordering as the offering was poor and overpriced. I wouldn't return until some serious money has been spent as this hotel is tired and dated, maybe turn the heating down and spend the money on renovations!
Really disappointed with this hotel when visiting a relative. The whole hotel was extremely hot, lack of thinner bedding, mouldy bathroom grout, basic facilities left me feeling it really wasn't worth the price paid. The shower was borderline dangerous with scalding hot water from time to time as well as poor pressure. As a single traveller I paid the same price as a couple with which exasperated the situation. I doubt I'll be back.
This hotel I booked based on the favourable TripAdvisor reviews. It's a beautiful external building with some modernisations. However on the whole it was dated and the rooms are not to any standard (see pictures). Why… the mattress was old and I was asleep on the frame, the walls had significant staines, the ceiling heavily cracked, the window had no lock on it. The hotel also didn't serve breakfast till 08:00 and the restaurant / bar was closed before 21:00. The area it is in is nice and the run / walks near it are good. It needs someone to invest in this beautiful building!
We took a last minute booking at this hotel. Room clean and comfortable. Staff very helpful. Could do with another disabled parking bay on the flat space but the door. Food very good. Nice view over the channel from our room.
Up from S Devon for two nights B&B with our 'Lab' via Best Western Rewards Club Black Friday 241 offer. Stunning value, location, staff and service. Nothing not to like here, even Buffet breakfast good with quality ingredients, therefore recommended.
We stayed for 3 nights over the last weekend of February to celebrate our 44th Wedding anniversary. From check in to check out, our stay was a really pleasant experience. I cannot fault the staff at this hotel, who as far as I am concerned, always went the extra mile to help, and I'm not always easily pleased. The room overlooked the estuary, it had a smart TV so we could watch our own streaming platform to watch our own content and was a nice spacious room with ample storage and bath/ over bath shower. We had breakfast each morning of full English - all the usual suspects and well cooked -, and used the restaurant/terrace bar for food each evening, which was also very good value for money and well presented. Had the misfortune of leaving something in our room - which was only discovered when we arrived home - but, again the staff helped in getting me reunited with it. All in all could not find fault with our stay and thank you all to every member of staff that we had dealings with.
Very uncomfortable! Would not recommend! Staff at breakfast were lovely but dated hotel. Needs a lot of work. Didn't smell clean and the shower took so long and I get warm. Pay more and go to a better hotel!
We had a one night stay while visiting the nearby NT property at Tyntesfield. From the time we checked in at 4pm till we left we had exceptional service from the friendly and efficient staff. It is definitely worth booking a sea view room since the views are terrific. We were able to watch passing ships from our bed and the rooms were large and comfortable. Another feature we loved was the large residents' lounge equipped with leather sofas and overlooking the sea. We were able to relax, play cards and chat both before and after our evening meal and would have made more use of it during a longer stay. We ate in the terrace bar and the food was very good although only a limited menu. The breakfast was buffet style but hot and served in the larger main dining room. This lacked the cosy feel of the terrace bar but still had the lovely views. There were no grounds to walk around and the property is old but well maintained. It is kept very clean and I would thoroughly recommend this hotel. There were quite a few families with young children staying too so it caters for a mixed age group.
Fantastic Hotel top class stay every person we came into contact was so friendly and couldn't do enough for us rooms so comfortable and scrupulously clean and comfortable coffee and tea making facilities hairdryer stunning views over local sea and costal path
Stayed one night February 2024. The room room was clean except for in the corners by the very old heating/hot water pipes. Very clean bedding, comfortable bed and clean towels. We were a bit disappointed that having paid for an executive room there were not any extras provided other than a very small table and 2 chairs. Everything else including the bathroom was basic but clean. The room was very cold on arrival; both the room and bathroom radiators were turned off. They did eventually heat the room but we had to ask for an extra heater in the interim. The room is in desperate need of a refurb and the facilities need modernising. The evening and meal and breakfast was cooked nicely. Most of the staff were helpful and pleasant.
All staff were friendly, polite, and efficient. We can't fault any aspect of our stay. We had a room with a view of the channel, looking over to Wales. The room was a good size and fulfilled all our requirements.
We had a three night stay when altering my niece's wedding at Clevedon Hall. The rooms were very clean and comfortable. Complementary mineral water, tea, coffee and hot chocolate and a kettle to make hot drinks. The beds were 6' wide and my sister and brother-in-law had a four poster bed in their room. There was a seating area with a coffee table and a view over the estuary. There was free Wi-Fi. The bathroom was clean and the shower did take time to get warm but once warm it was easy to control. Shampoo and body wash were in bottles on the wall. There were clean towels and a bath mat everyday. There was a well stocked bar, and a restaurant/breakfast room with efficient staff. The doors to the bedrooms had an alarm on them which sounded when open for extra security.
Firstly I would like to thank the receptionist who dealt with us during our stay ( I'm sorry I did not get your name ) she was very friendly and efficient when we arrived to check in and was very helpful when we had an issue with the heating in our room , sorting out the radiator and providing a heater. She was also very friendly and helpful during the rest of our stay - thank you. The hotel is set high up with incredible views over the sea , beautiful gardens and a large free car park. We had an executive room on the 1st floor with two floor to ceiling windows offering more incredible views out to sea , you could lie in bed and even shower whilst looking at the views. The room was large and beautifully decorated in various shades of grey , it had a sitting area with chairs and a coffee table , a large desk/dressing table with chair , lots of table lamps around the room which were ideal for relaxing. A large TV on a swivel bracket so it could be positioned to allow it to be watched form the sitting area , bed etc. There was a comprehensive Tea/Coffee tray with milk , kettle , biscuits and water. The beds were super comfy and it was nice to be able to choose to have a bath or shower. Everything was spotlessly clean and it has to be one of the nicest rooms we have stayed in. We had breakfast each morning , this was in a large room with more of the beautiful views over the sea. There was a reasonable selection of pastries , cereal , juice etc and a good selection of cooked items , the scrambled egg was particularly tasty. We didn't eat at the hotel in the evening as we had several events to attend for my University Reunion but I'm sure it would have been just as good as breakfast. The lift was very efficient. We really enjoyed our stay and look forward to returning later in the year.
Excellent New Year's Eve dinner dance with overnight accommodation. First time for NYE but will definitely be back. All the staff worked tirelessly to make sure we all had a good time, they were wonderful. Food for the dinner and breakfast the next day was cooked really well and was delicious. Cannot fault the hotel at all.
We spent Christmas at the Walton Park Hotel. This was our second visit to this hotel. The hotel could do with a bit of a refurb, but it has lots of Victorian charm. The food in the bar was good. The Christmas dinner in the restaurant was very nice too, as were the breakfasts each morning. The room was clean with a nice sea view and hats off to housekeeping who cleaned the room well every day. The staff there are all lovely, friendly and helpful. The only downsides to our Christmas break was that the bar was not open on Boxing Day or Christmas night. Also the bar prices had obviously been hiked for the Christmas trade (over £10 for a pint of doon!) At that price we didn't stay long. Silly really because if they kept them at a reasonable price, I'm sure people would stay in the bar longer and have a few more drinks.
Spending 2 nights here for my husband's 60th birthday. Its a lovely victorian hotel but decorated for the modern traveller. Friendly staff. Great views from our room and the restaurant. Nice bathroom & comfy bed. We've had a good dinner and breakfast. If you want everything (floors etc) straight and with no character go to a travel lodge. I recommend walton Park and would love to come back. Clevedon is definitely worth a visit!!
A sticking door to a room that has seen better days, poor internal signage necessitating using the outside footpath to get to the terrace for a drink. Informed 1 week before arrival of the need to book for dinner although no tables available in the restaurant after 6:30pm. Reserved a table in the Bistro/bar for 6:00pm and were ignored for 15 minutes by the man serving the adjacent table and the 2 females behind the bar. We left as it did not seem likely that we would be served and cut our losses by returning home. We stayed in this hotel for only 3 hours but unsurprisingly they have made no attempt to discover why we did not have dinner, breakfast or sleep in our room.
We stayed here as a last minute get away, not stayed before so didn't really know what to expect. Some of the bad reviews online, in my view, are unnecessary. Yes it's an older building but we found it to be beautifully presented with traditional decor. The room was really nice, clean and well maintained, the view from the window was stunning over looking the sea. Breakfast was very nice and again, the views were stunning!! All the staff were friendly. We had a toddler with us and all the staff we encountered took the time to interact with our little one and us which was appreciated. Overall I would definitely stop here again and wouldn't hesitate to recommend to family and friends. We booked a table at the nearby Chinese Restaurant which was absolutely delicious!
Had an executive room, but was only standard compared to other hotels we have stayed in. No executive features.Bathroom was small 2 people could barely pass each other, would be better with a shower instead of bath. Some stains on carpet and dust issues but not too bad. Only the main tv channels worked. WiFi was ok. There was no welcome pack, it had to be downloaded via a qr code. Not suitable for older residents. Breakfast was good, but evening menu was limited. We found the matress quite uncomfortable. Best thing was the service, nothing was too much trouble ,and the views. We stayed in room 206 with beautiful sea views.
A very disappointing stay. We went to the Walton for our 24th anniversary and had high hopes. Sadly, they were not met. Our room was really rather small so we felt not worth the money we had paid. The toilet flush didn't work properly, the same for the shower door. There weren't even any glasses to have a drink of water. Instead of Fawlty Towers, my husband renamed it the 'Wonky Walton'. Had we had a larger room with a seaview I would probably be writing an entirely different review (and someone has to have the small room with the view of the road) but we'll now never know. There was even an open soap in the shower, goodness knows where that had been! I would have pointed this out as we left but the lady on reception couldn't be bothered to ask us if we'd enjoyed our stay. We'd revisit Clevedon anytime, we won't be revisiting The Walton.
Wouldn't stay here again because the huge Victorian bedrooms have been subdivided with thin walls and you can hear everything from the bedrooms either side, televisions, snoring, conversations etc On a positive note the staff were super friendly, polite and helpful.
Arrived 1 hour early and we were totally rebuffed by the receptionist, Bridgette. My 85yo mother was told that she couldn't check in until 4pm and could not wait in the hotel. Once B went off shift at 3pm the problems disappeared. The hotel was OK for a wedding weekend but the whole experience was soured from the initial contact.
Lovely hotel, lovely views (what we saw of them as horizontal most of the weekend) lovely staff and nice décor. Definitely stay again Location very good for coastal walks and walking into Cleveden. Thoroughly enjoyed it
Reception needs the flooring to be replaced ( Floor tiles broken) Bedroom needs updating and redecorating in several places ( but clean) Iron marks on carpet. Hotel just looks tired in quite a few places.
I stayed at the Walton Park hotel and I was pleasantly surprised. It was an older hotel with a lot of charm, the room was small but clean and tidy, with the normal tea making and TV etc. The staff went out of their way to be nice, and the breakfast was very nice, would be very happy to stay again
We could not have asked for more for our daughters wedding. The perfect location for a family wedding. We made a long weekend of it as we had family travel in from all over the world and the hotel caters for a family wedding and birthday party. Rooms were large and comfortable Breakfast delicious Bar great with pretty views.
We had our wedding at the Walton Park on 1st July 2023 and I can't fault the day at all, we had the best time! From our first meeting with Kat, the wedding planner, we knew we were in safe hands and wouldn't have to worry about anything. Everything ran so smoothly on the day, it was so much fun, and all felt very easy and stress-free. The food was great and there was loads to eat at the evening buffet too. We just wish the night could have gone on longer as we were having so much fun! All our friends mentioned what a lovely location it was, and what a great time they had. Would recommend to anyone thinking about getting married here, great value and super location!
We stayed at the hotel as a base for exploring the area it was good value, clean, all the staff were professional and helpful - just the ticket. There is a lovely garden area which is lovely to enjoy the view. This is not a hotel for family activity but it is perfect as a nice place to stay and have days out.
I've have been coming here once a month for a year now and would recommend this place to anyone. Excellent customer service throughout, from the receptionist through to the bar and restaurant staff. I think I will keep on coming here :)
I got married at the Walton park hotel on the 27th May 2023, I had the best experience I could have hoped for thanks to the help of one member of staff, Will Heal. He was a delightful young man, who went above and beyond to ensure that my day went perfect, he even came to check on me in the morning to go through the day again with me and just to make sure I was okay. My photographer seemed to be running slightly late, and with it being the morning of my wedding I of course was panicking, but Will took it upon himself to get the contact details of my photographer, and call him for me so I had one less thing to worry about. Before walking down the aisle with my father my two young children started play up a little and Will was super helpful in keeping them happy and making sure I was not stressed from the craziness off my toddler running around! Will is an asset to the hotel, and a very friendly yet professional young man. The venue itself was lovely, very clean and the rooms were well presented. The food was lovely and everything else went perfect.
I've been here quite a few times over the last 5 years or so as Bristol City centre has become quite expensive. I quite like it here. I know the hotel needs a good few quid spending on it. But. With a hotel this size and this age, the amount of money you could spend is endless. If you want a new modern brand hotel, you wouldn't book here in the first place. So, with its old charm considered, I like it. Parking is easy, view over to Wales is amazing. Food pretty good, bar area good , no complaints from me. Breakfast is nice. My room on this visit was great, big, great view, massive bed, lovely.
Stopped here on the way down to Cornwall, greeted by friendly staff on arrival, easy to park and loverly views. Sea view would be worth it! Only down side is the hotel is fairly dated, and you can hear everything as it's very old and creeky. Rooms were comfortable.
I was unsure whether to give 3 stars or 4 stars. Our stay was certainly above average but probably good rather than very good. We were visiting off season and it's possible that they had had a busy holiday period, but staff were a little hard to track down to the front desk for checking in and out. The bar staff were friendly and the bar was very quiet. I only had breakfast once but they offered a good range of full English cooked breakfast items. I enjoyed the breakfast - the bacon and sausage were very tasty. There were also juices and toast, a few yoghurts etc. Our room was at the rear of the hotel and on the top floor, with a window looking out across the Severn. The bed was pretty comfortable and there was plenty of space in the room, as well as tea & coffee making facilities. The shower was not very powerful, little pressure, little water output and the temperature tended to drop out a bit. There is a good sized car park and the hotel is very convenient for exploring Clevedon - it is an easy walk into town or down to the pier. The hotel building is old and picturesque, with a garden space that must be lovely in warmer weather. I could imagine it being an ideal location for murder mystery weekends!
always a real treat to stay at the walton park we have been going there for over 35 years. staff always friendly and its a real treat to stay .the views across the bristol channel are stunning, from the restaurant and bedrooms.
Spent 2 nights with our Labrador in this hotel, staff were very friendly and helpful, we got a room with a Bristol channel view, much better than our last visit when we had a side small room. Menu in the bar was the same as last visit, would like to see some specials, breakfast was fair. Parking was good, yes would stay again as the dog was made welcome.
Lovely staff, friendly relaxed atmosphere! Beautiful view from our room that was dog friendly, spotlessly clean and very large. Room service was excellent and bar area was relaxed comfortable space to have a drink and food.
Avoid at all Costs at the moment, not a good week! This hotel is the worst I have ever stopped in. I was there for five nights on business and therefore any changes would have proved complicated so I had to see it out. Where do I start?? The website shows that it has a spa and gym. Fortunately I phoned ahead to check client usage to be told “ Oh we don't actually have one any more” by the less than helpful receptionist which was likely to have been the one I was “welcomed” by on arrival. On arrival I found an outstanding building with plenty of opportunity to make it a grand and special location in a fairly affluent area of the South West, but this couldn't be further than what I discovered. It was tired and lacking some very basic maintenance and cleanliness. The initial welcome from the female receptionist has been mentioned in previous reviews and described as being barked at. That is still the “welcome” being handed out. I felt that I was not welcome and an inconvenience. The requirement on booking in to decide what time you are going breakfast for each and every day of the stay was an unnecessary regime when first walking through the door. The same goes for deciding if you are eating in the hotel of an evening. I was also asked if I wanted my room attending to during the week. I declined as I was on my own and didn't feel the need. Up to my room on the second floor by the grand wooden staircase (or slower lift if you prefer) along the tired and worn carpets, passed the heavily artexed walls which look as if they remain from the days of smoking and forty cigarettes a day guests. The rooms are equally as tired and had distinct aroma of drains which was pungent and came and went. (Did I report this to the staff? NO. Why? Because this has been mentioned in reviews several times already and clearly there has been no action taken on the issue). The furniture was shabby with loose handles and worn coverings. The electrics were of concern with a number of extension blocks plugged in to each other!!! The shower had been recently tiled to a very poor standard which matched the quality of the shower and its dials, loose and extremely poor flow from the shower head. I was woken every morning at 445hrs by the person in the room above getting up, not their fault but the ever squeaking floorboards made the situation a lot worse. With some suitable maintenance this could have been avoided. Breakfast was possibly the best part, great freshly cooked hearty all English set me up for the day. This was accompanied by the great views. The furniture was painted and looked shabby and unhygienic. The “continental breakfast” consisted of a small selection of cereals, tinned prunes, grapefruit and melon and yoghurt in pots in one corner and in the other white or brown standard bread with a toaster that many guests commented on due to its extremely slow and ineffective performance. The most outstanding feature being the four croissants on a dinner plate. That was it!! I ate elsewhere on the first two nights and thought I would try out the hotel restaurant and booked for 6pm. I had the fish and chips which I enjoyed, and possibly would have enjoyed more if the chips were chunky as advertised and not thin style fries! That's said it appears the best feature of the hotel is the food. On the fourth morning I asked the barking receptionist if I could have additional tea bags and milk for my room as mine hadn't been replenished as I had declined the need to have my room attended during my stay, I got a very frosty response. “you should have been asked if you wanted your room attending when you arrived!” I pointed out that I had indeed been asked by her on my arrival and that was why I was asking for the replenishments because no one had been in my room. It was a polite ask that seemed to be yet again an inconvenience in the hospitality and service industry The mature lady in the breakfast room and the bar lady and staff were polite and welcoming when i used the facilities and the receptionist could take a leaf out of their book. I hope the hotel management and staff take this as feedback and make an effort to address the negatives as well as the positives to ensure the hotel undergoes suitable improvement.
The hotel was lovely, friendly helpful staff throughout the stay. The rooms were lovely and warm with a great bath and shower. Lots of coffee and tea making facilities. The beds were very comfortable, and had spectacular views from the windows. Food was great, breakfast was huge and really good quality! Would highly recommend a stay!
We stayed over New Year and were slightly worried about noise, as they were fully booked for a New Years Eve diner/dance. There was no need to be. This is a very solidly built late 1800's hotel with thick walls! Breakfast was excellent with quality bacon and sausages. Plenty of parking and helpful, friendly staff. We had a minor problem regarding bathroom cleanliness, but this was addressed satisfactorily by the Guest Manager.
With a bunch of friends we booked the new years eve dinner dance initially, as its only around 5 miles from home, and later decided to stay over as well. My partner and I were impressed with the food, and service at dinner, the best I have had of late beating hands down 2 pre xmas dinners elsewhere. The room was OK, maybe a little dated but not bad value for money especially compared to NYE taxi prices, so no complaints from me.
Wonderful position on the estuary, close to pier and beach. Food good (evening meal and breakfast), though nothing special. Heating in our room did not work, but staff quickly provided a heater. Staff very friendly.
This hotel was booked for us by a friend we were visiting that lives in Clevedon. She paid extra so that we had a room with a view. The view was amazing but the room itself was extremely disapointing. We were in room 520. The carpet had a huge dirty mark / stain on it. The room was cold. We rang recepiton at 4.30pm to be told the heating would be turned on shortly. When we arrived back ater a night out the radiator was luke warm and the room was extremely cold. My husband complained about this when he left to be told " I am sorry about that sir. The bed was very comfortable but the room is in need of an update
A warm welcome and pleasant helpful staff, pleasantly decorated room with a seaview..Lift to all floors if required and plenty of parking and tasty breakfasts. All of this helped to make a lovely, peaceful relaxing stay. Thank you:)
Stayed 14th - 18th November. Great location for discovering the South West. This hotel benefits from ample free parking, fantastic sea view rooms(Rm 507) full of character and a superb breakfast! Reception and breakfast team are a credit to the hotel! This hotel does need some TLC but this only added to the grandeur of the building set in the town of Clevedon.
The hotel was centrally located, the staff were excellent and the catering for the wedding, meal and afternoon tea was first class, the staff went out of there way to accommodate all the various allergies. Would highly recommend
The Walton Park is in an excellent location, very welcoming and very comfortable. We last stayed there several years ago. The hotel has been refurbished since and much improved. The ease of parking is a big asset, the room service is excellent and reception very helpful. We would certainly be happy to stay there again. Our only negative comment is that the restaurant was closed and the bar food was disappointing.
Staff are lovely. Willing and courteous. Bedrooms have had a decent makeover but there are maintenance issues here.....beds are rather firm as are pillows... lovely old furniture compliments the modern classic rom decor
Booked this hotel as part of a work trip, looked good from the pictures and was cheap! Always nervous of anything you have to pay in full for before you experience it! The hotel is old, is in need of decoration and a bit of repair, but my room (on the whole) was fairly clean. Great views from the bar, but it shuts early, but will serve drinks to take to your room if you desire. Best part of the stay was breakfast which was hot, plentyful and regularly replenished. Was only £75 for one night so as I say you get what you pay for!
We've stayed here three times this year and many times over the past few years. We love the sea views from the dining room and the garden overlooking the sea. The rooms are comfortable and well equipped. The bar meals are tasty and well presented and the breakfast is superb with lots of choice. I was able to take fresh milk from the bar to our room for making tea and coffee. We'll be back soon I'm sure.
We got married at the Walton park! Staff where so friendly and helpful. Really took the stress away! Hotel was clean and tidy. Food was amazing. The whole day went so smooth. Would like to say thankyou for Marie and Dennis they had everything sorted and organised for me! Thankyou all so much for making our day so special!
A very tired hotel. Our room on the top floor was £100 and it was £50 overpriced for standard room. The velux roof window was drafty and does not fit the frame. The bathroom fan was incredibly noisy. The shower door is so close to the bathroom door it's difficult to open either. The shower cubical is too small and the shower controls flex on the wall and there are great chunks of tiles missing behind the controls where they have been badly bodged when fitted. Artex and wooden floors throughout. A tired decor that should have been fully updated 30 years ago across the entire building. The general fit and finish of this building and this room is exceptionally poor at any price. Given the great location, this is a very poor and disappointing stay. Best avoided..
The room was lovely and the view in the morning was stunning. We arrived too late for dinner in the restaurant but reception went out of their way to help us arrange a takeaway to be brought up to our room. Unfortunately, the bathroom was a little too snug to be fully wheelchair accessible. If you only have mobility issues, the room would be perfect.
We had a room that was accessible for my wife and also allowed our dog to stay. Food was excellent along with the service. Our room was near a fire exit, so was able to let our dog out into the garden in the morning and night.
Wanted early check-in but no option on internet booking form. No option to 'phone hotel so tried central number (presumably in some distant country) and did get early check-in for only a modest charge. On arrival at hotel, reception was staffed and friendly but had not heard of my early check-in. Went to investigate and did confirm I had it. Checked-in and came back later after lunch (no lunch in hotel despite saying on internet that there was this option). Room was very large with great view over the sea. Room, bathroom and walk-in wardrobe all well decorated but cold. Adjusted control on radiator to no effect. Went to reception and person said that heating would not come on until October but would supply electric fire until then so he brought one down and plugged it in - temperature fine after that (did notice following morning that the radiator was warm). Bed was two singles. A rip was visible on one near the floor. Dined in the hotel (bistro/bar). Very well-presented menu but with a fairly limited option of choices. Main course was good but not spectacular. Cheesecake dessert was very small. In the morning, breakfast was a hot and cold serve-yourself. All good except for the coffee which was extremely dark and strong and needed much hot water to dilute it. Very quiet overnight. Rooms and dining areas in hotel have received some redecoration and are generally fine, although would be better to have something other than a painted table surface in the bistro/bar. Floors (except in rooms) throughout hotel need attention. Often just dark bare floorboards. Notice dirt on stair steps. Corridors gloomy and in need of updating. Overall, was an enjoyable stay. Staff friendly and very helpful. Need some attention to detail and removing the gloom in the corridors.
We had our second family wedding here, it was so lovely, very relaxed and enjoyable. Kat was excellent as usual & the other staff were amazing, nothing too much trouble. Food was great, dj was great. This is really a lovely venue to get married at & such good value. Both of our wedding's have been downstairs where you have use of the balcony, really recommend. Thanks kat & all the staff, excellent. Xx
View from hotel is lovely. Rooms are awful. If you like artex from the 80's you'll love this place. Needs updating. Breakfast, cheap but poor quality. They would be far better charging more for the breakfast and getting so great local produce in !
Lovely hotel situated overlooking sea, not all rooms sea facing. Friendly staff and very good facilities, breakfast was lovely and plenty of choice. About 1000 yds from pier if you want a good stroll .
Myself and my Husband Phil chose The Walton Park Hotel as the venue for our Wedding on Saturday September 17th 2022. We can't thank all the staff enough for making everything run so smoothly especially Wedding Planner Kat, staff members Chris and Brigit on reception. The food was fantastic and Room 411 had the perfect views a lovely comfortable bed and amazing pillows and was a beautiful Groom Suite. We can't recommend this place highly enough for a Wedding and look forward returning for further stays in the future.
We have stayed at The Walton Park previously. Always an enjoyable experience. A lovely hotel in a good location with beautiful views over the seven estuary. All the staff are helpful and friendly. Good bar and restaurant. Well worth a visit.
Really annoyed to pay £162 for a room without hot water, this is the most basic of facilities you'd expect to find. Also cleaning of the rooms wasn't great, there were items from the previous guests that had not been removed (razor cover & the applicator for mascara)
Excellent weekend, everything was lovely, staff, food, atmosphere, can't wait to go back, room overlooking the sea, what a view. Extra mention for reception Bridget she remembered our dogs especially Stanley the staffie, Dawn in the bar, so helpful and kind, and the French waitress on breakfast, so efficient kept everything running smoothly, with lovely smile. Plus the manager, who has a great team around him. Well done everyone, even with weddings on everyday over bank holiday, so very busy for all of them. But still went the extra mile. Thank you.
We got married here a week ago on the 21st of August and thank you to Walton Park for making it the best day of our lives. Kat in particular was a huge help, the staff were all really lovely. The room was great and the food was good. We'll definitely be back in the future!
Well on first arrival everything looked great and nice and I'm pleased to say it continued throughout our stay were the staff were very nice and polite and room was lovely with a big comfy bed and we all slept well drinks were reasonable priced and has very nice views throughout my only bad feeling I had is that we were at a wedding which was great and at meal time the kids did not like there food so I got them a portion of chips each which we were priced 3.50 each for a small bowl which not that I'm being tight would of thought they could of just gave them to the kids out of good faith
We had our wedding here last month, and it was amazing. Kat (wedding coordinator) was fantastic from when we first met, to ensuring the day itself went seamlessly. The staff were all friendly and professional, and made the whole wedding party feel at ease. The hotel organised everything, and made sure everything was stress-free. The rooms we stayed in were spacious, and clean. The food catered for all dietary needs and was delicious. Highly recommended.
Wonderful views over the estuary towards Wales Staff warm & welcoming the faded elegance of the building only adds to its charm Good parking Evening meal & breakfast terrific would definitely recommend
Lovely spot overlooking the sea - though when you've paid for a seaview room and end up overlooking the roof of the breakfast bar was a bit harsh. Bedroom was quite nice but bathroom in desperate need of an update. Made quite a big thing in description about toiletries in superior rooms so quite surprised by the little that was available. Cooked breakfast was okay but the continental breakfast was also very tired - a couple of pastires and some cereal was all we could see. Fire Alarm went off at midnight and poorly and unsafely managed by staff (not visible and the front doors were all locked up). No communication or note from management about it. I think the hotel probably rests a little on the fact that it has the best sea views! Celedon has lots of small bars/restuarants for going out. Buy a bottle of wine from the wine cafe and sit inthe outside garden to watcht the sun set Staff on reception when we checked in and at breakfast were very nice.
I booked a one-night stay with my partner and, whilst this hotel is in a wonderful building and located in lovely Clevedon, it is unfortunately very tired and needs some work to bring it up to the expected standard. I booked a Comfort Room but unfortunately it was not particularly comfortable. Whilst it was clean, being on the second floor (in the roof) it was rather warm. There was a small fan provided which helped and the velux window allowed some air in. The room faced the street, which was fine (you couldn't really see much out of the small window anyway) and it was quiet despite a wedding taking place downstairs into the evening. The double bed was not great - the mattress was very soft and springy, which made sleeping uncomfortable. The floorboards were very creeky so moving around the room was noisy. The most significant let down though was the bathroom. It was all dated and the shower, which was a very small cubical, was absolutely dreadful. The shower pressure was the weakest I think I've ever experienced and the water just didn't get hot at all. The water pressure in the sink was fine, so I didn't understand why the shower was so bad. So we both ended up having a less than satisfying cold wash and, after a bad night of sleep, couldn't wait to check out of this hotel. It was a shame, as in the photos on their website this hotel looks pretty good. We expected it to be a little dated but the awful shower, which was needed after a warm and clammy nights sleep, really made this a bad experience. I wouldn't recommend this as a place to stay in its current state.
Our room was really nice and so was the whole building. Staff were very helpful and friendly. However, they were really understaffed and one poor woman was running the bar for everything as well as taking food orders. It meant that there was limited choice of food and availability for tables. So we had to go elsewhere to eat. Our room was really nice and spacious but faced away from the sea. In the recent extreme heat we didn't sleep during our stay and the noise from the road was loud. Make sure you get a sea view room for comfort and quiet.
Had an enjoyable overnight stay. Hotel itself very tired and could do with a good makeover. Staff were all first class and very helpful. The room was spacious with a channel view. Decor and furniture very dated. Only one bed lamp working. Surprised to find only one small tablet of soap, unusual not to have shower gels and shampoos. Also, hospitality tray precariously attached to wall and no room for making drinks. Great location and easy to walk to restaurants and sea front. Breakfast was excellent and food was hot and tasty. Once again, the dining room is in need of a makeover. This hotel has such great potential in a town that lacks hospitality.
1) The bathroom smelt strongly of "drains" 2) The loose floorboard outside my room (that extended into my room) meant I was woken up continuously from 6am every time someone walked past. 3) The top floor of the hotel is unacceptably hot during the summer. I immediately complained about my first room and paid for an upgrade across the hallway, but alas that was just an improvement in the view. I asked for a room on a lower floor but was told the hotel was fully booked and I could not move rooms. I only saw a handful of people at breakfast and dinner, so I have suspicions about that claim. Perhaps many hotels have rooms that provoke 1-star reviews from every person who stays in them. Best Western must decide if it's worth the damage to their reputation to rent out rooms like this. In my opinion, if you are thinking of staying at the Walton Park Hotel you are taking a gamble on a very poor experience. If you get a bad night's sleep, nothing else matters. For the record; Room 514, then 501 on the top floor. I paid about £120/night in July 2022.
Nice old hotel with some modern offerings, would benefit from a total refurbishment, but still retaining its old charm. Our room was a bit small, bath was difficult to climb in and out off safely, as we are in our senior years now. Hotel staff were very friendly and helpful, free parking, and some great views of the Bristol Channel. Food was well presented, and very nice, and a good price too, drinks were expensive.
It is a very nice place and I always try the Best Western for accommodation when I am visiting my Mum. I would always stay here as I have found Clevedon a wonderful place to walk round with very good pubs and restaurants.
We stayed for a friends wedding. The venue is perfect, the views stunning; we were very lucky with the weather & got to witness the most beautiful sunset over the bay. Only downside, Wi-Fi not accessible from our room.
Worth staying just for the tremendous views over the estuary. Everything else was good but portion sizes for restaurant could be improved. Hotel specialises in functions and weddings so this might be a problem at certain times although it didn't interfere with our stay..
Our daughter and her husband chose the Walton Park Hotel as the venue for their recent wedding and what a fantastic choice it turned out to be. It was perfect. The ceremony was outside overlooking the Severn and it was the most wonderful setting. They chose the ground floor reception room for the meal and then later the evening party. The room looked fabulous, the food was lovely and the staff were friendly and just brilliant. Quite a few of the guests stayed in the hotel and the rooms were lovely. Thank you Walton Park for a perfect day.
Great location, big rooms and friendly staff. Overlooking the Severn this fabulous building is different in a good way from the other brands. I can really recommend this and most other BW hotels, they are different from the bland xxx Inns.
We stayed for two nights and were not disappointed. The hotel is very big and old, dating back to Victorian times. But that is what gives the place character. The location and views are superb. Our room was not large but adequate, with an excellent bed and view. It was also spotlessly clean. Will definitely return.
We came here after a disappointing and expensive stay in a hotel in Bath and found Walton Park to be better in every way and very good value. We were particularly impressed with the lovely location and the friendly and helpful staff. The evening meal and breakfast were both very good. Overall a very positive experience- we will return!
We stayed at this hotel for my friends wedding. The view from our deluxe double bedroom was amazing. We could see over to Wales from our bed. The staff was polite and helpful to us and nothing was too much trouble. Would definitely recommend this hotel.
We attended a wedding and the Blind in the executive double was broken. Letting light in from 3.30am. Know option to close curtains. Also breakfast was at 8am that was it or you missed out. Which if youve attend a wedding the night before you really dont want to be getting up at 7.30am ready for breakfast at 8am
In many ways this hotel is rather tired, but look beyond that and it offers a very relaxing experience, mainly because of the extremely pleasant and helpful staff. Putting up our bikes was no trouble, neither was milk for the room or water for our bottles. The outdoor space is limited with no comfy chairs, but still an excellent view over the Bristol Channel. Food was very good quality and good value by today's standards. All in all a very enjoyable stay.
Presidential grade grand traditional en-suite room with huge bed and tall windows. Luxurious in all respects. Breakfast of highest standard self serving and fresh produce cereals, juices and cooked options in a splendid setting. Evening a la carte should not be missed. Grounds are a feature in themselves. EV and shade parking to frontage. Staff couldn't do enough. A fine historic building in an unlikely place. Handy for Peaks. Price refreshingly fair for these days and safety catered for. DDA friendly. Dog rooms available we understand.
For context we paid £120 for bed and breakfast. The good The young man serving at breakfast was personable and helpful, a credit to the hotel. The breakfast was enjoyable. The poor The greeting at reception was perfunctory and lacking in any kind of warmth, a series of barked questions. Why is it necessary to book a breakfast time, no other hotel has this regime post covid. The hotel smells of damp and is musty, it has clearly seen better days with damp coming through walls, chipped paint, unsightly wiring and general neglect. The room supposedly deluxe (I would have hated standard) sold as having sea view did h have that if you were standing up and tall, a high concrete parapet 6 feet from the window blocked the sea view. The windows were filthy inside and out. The cleanliness of the room was poor, marks on a dirty looking carpet, rubbish from a previous occupant under a table, muck down doors that need a good clean. No care or attention, pillow case were even put on inside out with bare seams showing. As you lay in bed the stains on the ceiling clearly from a previous leak had not been attended to. Overall this was probably a great hotel at some time, now it is not, it needs a jolly good clean, some paint and some love. I tried to speak personally to someone before we left, reception was unmanned, the notice said ring 0, the phone rang out, no one came to attend, a sad reflection on the whole hotel
A business stay for a week at the hotel. To start with, it does have a faint air of Faulty Towers but only in a positive way. The staff are very good and from what I can tell have worked there for quite some time, which can only be a good sign. I had a room overlooking the main road which was not too noisy. The room's facilities were acceptable though it definitely needs some TLC. The bar is well stocked and I had one meal at the restaurant that was quite pricey for quite ordinary standard food. Breakfast is quite limited but it is cooked fresh to order which is refreshing. The main advantage of the hotel are the lounges with stunning views across the Severn and its location. Perched right on the cliff edge provides wonderful opportunities for coastal walks all the way to Portishead if that pleases you. The main area of Clevedon is only a 10 minute walk and I have the say the array and quality of the restaurants is exceptional. I would happily return to the hotel and do intend to do so.
Hotel was a bit tired and needing more vigilant management. Breakfast cooked too early and allowed to sit around keeping warm roo long. Room was clean but basin was crackedand hair dryer broken even though PAT tested. Bed comfy good views across Bristol Chanel.
Saturday 7th May was a memorable day for us as we were married at Walton Park. The hotel's wedding coordinator, waiting and concierge staff were second to none and the food delightful. From the very start there was nothing too much for our coordinator Kat who left no stone unturned throughout the process and deftly guided us through to the big day. This was no ordinary wedding as we included a brass quartet for the service, a full 18 piece swing band for the evening and even a singer/songwriter who performed some of his latest work. Kat and Den took all of this in their stride and made the day seamless and just perfect. Thanks to all of the staff for making our day so brilliant.
Beautiful building in a beautiful place. Standard double bedroom was the smallest, pokiest room I have EVER stayed in . The door must just be regulation width. These people claim that a Standard room is 12m square. A lie. They claimed that they could not change rooms on the first night. No offer made for second night. Room 421 is at best a broom closet. Shame on you for charging for it
I have just come home after a weekend with 72 of my motorcycle club friends and their partners. The Walton Park Hotel delivered the excellent service that we gave become accustomed to over the years. The food was excellent but the outstanding feature of this place is the staff. Nothing is too much trouble and they are always smiling. We are always happy to return to this hotel and be safe in the knowledge that we will have a great stay.
We had plastic glasses in ours rooms which is very odd. There were two small complimentary shower gels, no bath robes or slippers. The king size bed was two beds zipped together with a visible dip in the middle and very hard pillows definitely not luxury fitting the rating of an executive room.
Looking at the website, you'd think this truly is a gem in Clevedon, but it really isn't. Our so called superior rooms were atrocious, with dirty carpets, really old fashion furnishing, and old windows which let the wind in. It was cold. The bathroom in both rooms were old, with broken tiles. Except for the location, there is not much to redeem this place. We ate at the brasserie, the food there was good enough, but again, the surroundings are not kept up to date. Cooked breakfast was included in our room, and unfortunately, even that was not great. We always try to use independant hotels instead of the big brand names, but this was a spectacular waste of our money. This place needs a full refurb.
Just come back from this hotel with friends fabulous breakfast buffet style eat all you can rooms spacious and clean lovely staff would highly recommend rear rooms very quiet wonderful garden area brilliant sunsets had dinner one night food very good
We attended a wedding at venue, location was good although my general impression was the hotel was a little tired in places especially one or two of the bedrooms on the top floor. I was not impressed with some of the service behind bar. At one point about 4 staff restocking and doing other things while the gent in front of us waited and waited for service. A queue then formed and eventually someone decided to serve.
Had an amazing stay on our return trip from Norfolk to Cornwall. Very comfortable excellent facilities and staff. We met our friends from Manchester and its ideal as there's plenty of public spaces. Had all our meals there - very good. Will certainly use it again.
Just like to say Thanks to Marie and all the staff at the Walton Park Hotel. Daughter had her wedding ceremony and party there yesterday and what a day. Nothing was too much for the staff. Every detail was taken care of. Food was fab. We were running a little late and daughter was worried about the meal. But they said “don't worry we will sort it “. Guests staying after the evening function had lovely rooms and again great service. The morning after breakfast was again served with no fuss and it was lovely. All the decorations and things we had left the night before had been packed up for us and left in reception. So if you need a wedding venue look no further than The Walton Park Hotel, Clevedon 5 ⭐️ Service
Our room was comfortable and clean (apart from the carpet) . We had a beautiful view. The shower did not have enough water pressure. The food, both evening meal and breakfast was of a very good standard with lots of choice. Very helpful and friendly staff. I noticed the hotel is ‘dog friendly' - I wonder if it's possible to book a ‘non dog' room. I think the management should specify ‘well behaved dogs, on a lead and on the floor' as one couple seemed to think it was acceptable for their dog to sit at the table, on a chair with it's head resting on the table - not very hygienic. Also it had several barking episodes every time someone walked by.
Basement bedroom had 3 windows, 2 overlooking the estuary. Really spacious rooms and bathrooms. Breakfast had range of options that suited me. Wedding room, restaurant where we dined for the wedding very spacious. Bar expensive.
Wow a lovely hotel stayed in a deluxe double room...A very large room with a large bathroom...Breathtaking views over Bristol Channel towards Wales.... Spotlessly clean. The staff are very polite and welcoming... Had a drink in the bar and a cheese board which was very nice. Highly recommended
We stayed her for 1 night before our flight.Room was lovely and big.Bed was soooo comfortable,again big!!Nice and warm too.Plenty of tea and coffee,television. Spotlessly clean.Huge shower.Receptionists was lovely and booked our table for our evening meal. Food was lovely and just the right portion size.We both had lasagne that came wirh chips,garlic bread and peas,it was lovely.Its a bit of back road trip to the airport but was nice to be situated where we were.Would definitely stay here again.
Last weekend over 40 of us spent the weekend together at Walton Park. In preparation, the manager met with the organisers to discuss our needs and was very helpful making all the arrangements. We used all the meeting rooms for our programme and we had an area of the restaurant with 6/7 tables so we could all eat together as a group. The food was good with 3 courses for dinner and a buffet lunch on the Saturday served in the lounge area which was a huge room with wonderful sea views, plenty of sofas, tables and chairs. Breakfast was a self service and the food was plentiful. We were supplied with everything we needed for the sessions, projector, screen, flip charts, etc. The rooms were comfortable with plenty of towels, tea/coffee etc. The staff were very friendly and helpful and some went out of their way to make sure we had everything we needed. Thank you to Marie and all the staff for helping to make the weekend such a success. We will be back.
Large comfortable old rooms. Super king size bed plus a single. Good quality sheets pillows towels etc. Plenty of tea, coffee etc. Nothing lacking for a one night stay on way to airport . Lovely view overlooking the sea even tough it was misty. We had a meal in the restaurant we had the al a carte and bar and lounge menu. The salmon and prawn cocktail with plump Norwegian prawns were very poor skinny prawns more like shrimps and salmon no where to be seen. The scallops with chorizo sausage were tiny with huge cauliflower in batter. Neither were worth the price tag. I then had the rib eye which was just ok have tasted better, my husband had the burger which was just a burger have had better which is unfortunate.Staff however lovely. Sorry photos as no dishes worth a photo shot….
We were attending a wedding down the road and stayed here for 2 nights as it was reasonable. One thing to note is family had a much bigger room, extra bed and bigger TV for the same price. Breakfast deal was good with one free and tasty. Staff friendly and helpful.
Stayed for 2 nights due to house move. Had two different rooms one sea view, but it was foggy! Land-side view was limited due to being on top floor and behind chimney stacks? No air con, tired and run down. Carpets dirty, decor terrible, broken toilet flush, dangerous wiring on hair dryer. Staff not very welcoming or friendly. Wifi poor and not good enough for video calls let alone emails . Room doors banging and alarmed if left open so constant noise! We didn't eat as the hotel smelt like a greasy spoon, and the poor state of repair of decor in rooms and public areas put us off
Took mum away for the night with her elderly dog, we had a lovely big room 205 in the basement. Yes the environment is dated however it's an old building. Our room was massive and very comfortable with a wonderful views which was really important. As we had the dog we were only allowed to eat in the lounge and bar, which was not a problem and actually I think these were nicer areas than the restaurant :) All the other dogs we met were very well behaved and it was a pleasure to stay at the hotel. Mum hasn't able to shower as the only room available had a bath with shower over, which for one night wasn't an issue. She could have got in safely with some support as there were helpful grab rails over the bath. Our room had access to the car park and garden so great to let the dog out for wee and lovely park just next to the hotel with access to the coastal path. All the staff were brilliant, and a special thank you to the guy from the bar who searched high and low for a peppermint tea and popped it under my door during the night xx Fabulous stay and we will be back. Great value for money.
We stayed for two nights during the height of the current covid experience! The staff were excellent the room was spacious and the food very good. We had the dog with us and this was no problem. I would happily visit again.
Took my father in law here who has poor mobility. Book on the day 4 hours b4 we arrived. The staff were very helpful. Good car parking. Not many steps to go up. Gave up a selection of sitting places. Employee had lost her voice BUT still came into work to help out and managed very well with written notes on helpful info. Food good, service good, nice and clean. WC fine, Views in the day should be brilliant we went at night. Not that busy in the bar. generally very enjoyable.
Didn't use the hotel except for sleeping after the wedding, but it was a great price, good room, comfy bed (although the pillows were a little too firm for me), lovely helpful reception. Would definitely use this hotel again
I made a last minute booking at the Walton Park Hotel for me and my partner. We live quite nearby but felt like getting away from Bristol for the night. We arrived and were given a room that faced the road. I asked at reception and was very quickly given another room, with a bit of a garden and sea view. This was no extra charge. I was very impressed with the people on reception who seemed very keen to accommodate. Our room was very comfortable and we really appreciated the view. It was towards Ladye Bay. The next day my partner had a very good full English breakfast and I had coffee and toast. I was swimming at the marine lake after breakfast so didn't want to be too full. We really enjoyed our mini break. It gave us both a lift. I have visited this hotel before and I will visit it again. The staff are very friendly, unobtrusive and obliging.
Here for a Golden Wedding Meal with family. Staff were absolutely lovely. There was also a wedding party the same evening and the staff were extremely busy but we were made to feel very welcome and every request was taken care of and nothing was too much trouble.
We came to your hotel on 13th November 2021 to celebrate family birthdays, a 50th wedding anniversary and work promotions. I'm writing to say a big Thank You for the service and the food we received. The member of staff who welcomed us into the room and who supervised the handing out of the meals was very welcoming and professional. He put us all at ease. The food was better than expected. What I mean is the food could have just been pretty standard fare but the chicken was superb and the roast potatoes went down well. The Eton Mess was spectacular. The children loved the freedom to run around such a big room and the views over the Channel were great because of all the activity on the water. The hotel is nicely located. Please accept our grateful thanks for a really good family meal.
My initial impression upon arribal was that this was going to be an enjoyable stay whilst attending a friends wedding. Having booked my room I was duly informed that I would be staying in the executive suite so I was expecting at least a mediocum of standard. Upon entering my room I was immediately hit with th type of smell that you would expect from a teenagers laundry basket! No matter, I thought I would open the windows and air the place out whilst I unpacked my belongings for the 4 night stay. I unpacked my wash kit and went to put it into the bathroom, immediately noticing that the small glass shelf above the sink was not particularly safe as it had apparently previously fallen off the wall and the poor repair job had left it hanging precariously therefore being unable to place any items on it for fear they would slide off. The most perceptible thing with the bathroom was that it had been specifically fityed for wheelchair access. The sink was therefore mid thigh level and very uncomfortable to use. The shower appeared to have been used or not been cleaned recently as there were hairs from the previous guest in the shower basin and soap residue on the glass screen. There was no lid on the toilet seat but I was unable to determine whether this was intentional or it had broken off and not been replaced. I then noticed that the radiator and the border rail were thixk with dust and that when I pulled a towel from the rail I was enveloped in a flurry of it. Running my finger along the flat surfaces I quickly determined that this bathroom had not been thoroughly cleaned in quite some time. I resigned myself to unpacking and discovered that, as I opened the built in wardrobe door, there was an automatic switch that had been fitted for an interior light....the entire light fitting had unfortunately checked out of the room some time ago and left the wardrobe open to a large cavity space in the ceiling, allowing a small but cold breeze to blow through into the wardrobe and then through the slatted wardrobe doors. Having unpacked my case I then appraised the furnishings of the room noting that as an executive suite, certain standards were inherently void. Every piece of furniture appeared to have been the failed project of an up-cycling enthusiast, of the three chairs available, no two were the same and although they had been reupholstered and painted, the visible screw heads on the tops of the arms and joints. I could go on but there's no more space!!!
As soon as we walked in we were hit by the smell of dirty chip pan oil. we waited at reception as no receptionist was available. After a few minutes she arrived she was hostile and rude. we went to our tiny room where I felt really claustrophobic . The bathroom was freezing ( thankfully we did have heating in our room, the guests on the other side of the corridor did not have any heating, they had to block their windows with toilet paper. I had a cup of coffee when we went to our room which left us short of milk for later on and the morning. I went to reception but no one there. I tried reception again in the morning still no one there. I tried ringing 0 but no answer. I had to share a small cup of coffee with my partner. We then went to breakfast I thought at least I will be able to get a cup of coffee with my breakfast. I asked for coffee. We got our breakfast sat down and still no coffee. I asked someone else if they could get us some coffee. He did not seem pleased when I asked him. He come back plonked it on the table not a smile on his face no milk . Overall a really disappointing stay which I was looking forward to as we were part of the wedding party . i will not be returning or recommening this hotel.
My daughter and her now husband held their Wedding at this Hotel last Saturday and I can honestly say the staff, especially Kat, Wedding co-ordinator, could not do enough to make sure the day was perfect and exactly what the Bride and Groom wanted.
The hotel is actually a very attractive building. It is very tired looking and a little rundown. It advertises Hi speed WiFi, but at no time did anybody in my large party have a reliable signal, perhaps a bonus to some but not if you need to keep in touch. Staff very friendly but sparse and overworked.. the food was average at best and not up to the standard of many other Best Western Hotels I have stayed in. All in all, not worth the money. I would not return or recommend.
We spent 2 nights at this hotel and every single member of staff was friendly and went out of their way to be friendly and to make our stay comfortable. The rooms were comfortable and clean and food was tasty with quick service. I would especially like to mention the waitress in the dining room on the evening of Monday 22nd. My godson, his wife and artistic son joined us for dinner and she went out of her way to accommodate him and organized toast for him when it was not on the menu. It is nearly 20 years since I had reason to be in the area but I wouldn't hesitate to return to the hotel and can highly recommend it.
Stay tainted by hostile receptionist who without asking added £10 to our bill on arrival for a breakfast that we didn't want. It was resolved but only after I checked and she wasn't at all friendly. All other staff were lovely and thankfully a different (and friendly) receptionist on check out. The view from the hotel is stunning.
We enjoyed our stay at this hotel and had a lovely room overlooking the sea. The bed was really comfy and there was a good choice for breakfast. Staff were extremely helpful. Overall good value for money.
Bedroom and bathroom not cleaned. No housekeeping for my entire weeks stay. Blamed on Covid! Coffee mug stains on the window sills. “Guests” in next room climbing out on to the roof. Hotel didn't do anything about it. With the exception of on part-time lady on reception the staff were generally unhelpful and surly. As one fellow guest commented ‘the whole place smells of cabbage'.
We got married at this beautiful classic hotel, last Friday. We have been planning it for some time, through lockdowns, etc - and through it all, Kat, our wedding coordinator was so helpful and understanding, tailoring everything to our needs and wishes. The staff on the actual day were amazing also, making the day flow seamlessly, settling us down and making our guests feel welcome also. Special mention to Chris the master of ceremonies, who organised the late afternoon so well. And Marie the general manager, who did so much also. The venue itself was beautiful, in a stunning location on the north Somerset coast, overlooking the Bristol Channel and Wales in the distance. Even on a cloudy October day, it still looked resplendent. The rooms were comfy and well equipped, and even staying there as an everyday hotel guest would have been a nice experience. There is a bar overlooking the sea, with ample seating and drinks choices, and good food options as well. There is a large car park available for guests also. Cannot fault this hotel and its staff, our experience there was wonderful. I look forward to staying again in the future, visting the place where we had such an amazing time.
Our stay was a one stop off on our journey back home. The purpose was to find Hotel with a seaview. With accommodation for our dog and parking. The Hotel ticked all boxes. The staff were very helpful and friendly. The location was good for a lovely walk along the sea front. Comfortable nights sleep with a good breakfast.
Booked this hotel as we had stayed previously for a friends wedding and had a good experience then. This time however i have to say the stay was even better then i expected. We booked the weekend as a short break for my partners parents who after having COVID last year were still struggling with post-covid complications. On arrival we were greeted by staff who were very friendly and helpful. Our rooms were of an excellent standard. The cleanliness was exceptional throughout and the beds had beautiful white sheets, which were spotless. Dining that even was of a high standard and the meals delicious, well prepared and presented well. The lounge areas are laid out lovely with large comfy chairs and sofas around the hotel. The views and gardens at the hotel are fabulous and well maintained. I would absolutely recommend this hotel for any length of stay.
Attended my son's wedding. Perfect location, wonderful views and attentive staff. The day and evening ran so smoothly due to the attention and dedication of the hotel staff. My room was an executive double - very comfortable, good facilities and lovely views - so nice to wake up and hear the waves.
Staff were nice. Had breakfast in a bay window overlooking the sea with the sun on it. It was beautiful. Breakfast was very good, nice and hot. Dennis in particular was an exceptional member of staff. Would stay here again .
Very nice hotel and staff very pleasant ,only criticism is not suitable for disabled in function room if the lift was taken down one more floor it would completely make a difference, but on saying that the hotel is really pleasing
We stayed here for a week , the staff were so helpful, nothing was too much trouble, Dennis was exceptional, he remembered my husband was a Celiac ( useful when eating in house ) and he remembered where we liked to sit & what we drank. Although the hotel could do with a little updating overall it was a nice place to stay, very relaxing & peaceful, in a good location too & on site car park.
Let me get the "bad news" done 1st. For those with disabilities (mine is arthritic) some staff dont seem to know what sort of ensuite room to allocate, see photo of our shower cubicle, which was the only disappointment. do bear this in mind if you ring to confirm your booking. Also, currently, the lower parts of the garden are not accessible. This is a great location less than 3 miles from the MWay network, overlooks the sea, which when the sun is out-is mostly blue, when it isnt its mostly brown. this is the sort of quaint place where the "Harringtyn-Smyths" would have come back 20-40 years ago, although 1 such couple were there at the same time as us, clearly they were superior to most other guests. Our room was cheerful, although overlooking the main road, we had everything we required. Staff were great, breakfast-plentiful with lots to choose from, if what you wish isnt there its likely they can oblige you pretty quickly. The internet connection for our room was better than at home! If you dont like "olde fashioned" then stay away, this is a lovely place in a great location and we do hope to return in due time
This hotel is very tired. Friendly enough check in but the room for the price paid was tiny and dated. Hotel seems clean enough but service is poor. More worryingly the room I was allocated absolutely stank of sewage to the point I couldn't sleep. The smell was overwhelming. I reported this on check out to be told it would be reported but no concern in the slightest to my complaint. Not good enough. Breakfast is good but service again terrible. I was pointed to a table rather than taken to it. No offer of tea or coffee. In summary, I would not recommend this hotel and will not be returning.
Have stayed at this hotel a few times now. It is in a great position and have always enjoyed our stay. There have been a few improvements and updates since our last visit which we appreciated so will definitely be returning in the future.
Firstly, I just want to say that my overall experience of this hotel, was that it was beautiful and the staff were very friendly and helpful. I would come again. If I had to criticize anything, I would just recommend a little more detail on the menu for what is in the food. I had duo of pork in the restaurant and it was beautiful, but my wife had linguine bolognese but didn't enjoy it at all, the bolognese sauce was full of small pieces of mixed peppers. She can't stand the smell of peppers, so if it stated that in the menu she would have tried something else and avoided the experience. Choice of drinks (and food to be fair) in the bar/restaurant was nice, and the views were gorgeous. We had a room on the first floor overlooking the Bristol channel, the room was spacious, clean and nicely decorated. Some mug had spilled a drink though underneath the wall mounted travel kettle which had stained the carpet. It doesn't look like it had been given a good scrub, it might come up with some bleach/vannish, that was the only blight on the otherwise beautiful room. Bathroom was lovely and very clean. We were kept awake until midnight as there was a wedding/disco on, I won't hold that against the hotel, you can't blame them. To be fair it would be lovely venue to hold a wedding. But the bass kept us from being able to sleep, we waited until midnight and then dropped off not long after. Overall, the hotel is very impressive, old and lovely, has a lot of charm, lovely bar area overlooking the sea. Lovely sun terrace and some nice walks. Clevedon itself is a lovely charming seaside town which we have visited often. This was the first time staying here, but we will again and I would stay here again.
We were initially booked for two two nights but booked a third as we were very satisfied with our stay. We had a sea view room which was v nicely decorated. The hotel seemed to have an older clientele but it meant it was v quiet and peaceful at night. Staff were all very pleasant and helpful, especially on reception. The breakfast buffet was traditional but hot and constantly replenished. Worth paying extra for. We would stay again
Hotel is looking a little tired and in need of some decorating to spruce it up a bit. Musty smells abound, despite cleaner using bleach in walkways. Public areas could look more appealing, as could the rooms. Cooked breakfast selection was good and not cooked too badly. Evening dinner we all had was disappointing - not sure why it gets good reviews and why we decided to eat in - but after first night we found other eateries much more up to high standard. Think they should review where the bar is situated - and to provide drinks on the terrace outside whilst weather is good.
Checking in seemed to be just a bit slow and confusing. Our room was good, large with bay windows overlooking the estuary. Bathroom was a good size and well laid out but although the place should have had a full "Covid Clean" this clearly wasn't as thorough as suggested based on the dust still around. The Covid arrangements in the bar changed depending who was serving so didn't know if we should go to the bar or sit and be served. I would not recommend eating at the hotel, they are really not a restaurant. Breakfast was great and the chef clearly knows what he's doing when it comes to a full English, porridge was good too although it took an age to get it as the waiter forgot. As far as an evening meal goes, it was a very weird mix and not done well. I had fish which was cooked brilliantly and some lovely fresh veg appeared on the side but to serve it with tinned potatoes was just an abomination. We did go for pudding and I was looking forward to the Classic Lemon Tart from the menu. What was served looked like an old curled up bit of shoe leather with yesterdays omelette on top. This had clearly been sitting on the side in the kitchen for hours drying out in the heat, a replacement was brought but it was awful and my guess is it was a Tesco defrosted special. Like a lot of other Best Westerns just a bit hit and miss. Not good value for the price we paid.
Ideal one night stop, 2nd visit, large rooms, dog friendly, decor needs updating, which is in progress, but you could pay a lot more for a esthetics, with less space and overall comfort, would happily stay again
We only stayed for one night on our way to Ilfracombe, we had a great room with a view of the Severn Estuary, there was a lovely sun set. We dined in the bar but there is also a restaurant if you fancy a better menu. I had the beer battered fish & chips, they were among the best I've had, very tasty, the chips were very good, one thing I would say is the mushy peas came in a tiny ramekin, a larger one would be very much appreciated. All in all, nice food, nice beer, & the staff were very friendly, and polite. Definitely treat yourself to a sea view room, well worth the extra.
Arrived in the middle of a wedding function was asked if wanted dinner and then told it was full.....but town only 10minute walk away.....with a few restaurants and a few pubs who do food....room ok a bit warm and no way of opening a window to get in fresh air. Very quiet room . Room needed s couple of DIY fixtures like the water stain from a leak at some point a bit of paint will easily fix and s very dysfunctional toilet seat ,which didn't fit the toilet and cheap plastic not secured properly....gave feedback on departure to reception in mid flow of another wedding.....lovely views shame hotel not utilised this more with seating and decking....ok base of a hotel, nice promenade by sea .
We enjoyed our stay at the Walton park. Staff were friendly although seemed to have no knowledge of the local area. our car had broken down so we reliant on buses etc to get us home. the poor internet connection made it difficult to paln our 100mile ujourney home,
Highly recommend this hotel. Friendly staff, room looking directly out to sea. Hotel is full, however we heard nothing during the night very quiet. Enjoyed looking out of window with a coffee with Wales on the horizon. Would definitely visit this hotel again.
Whilst the room was reasonably clean the rest of the hotel needs a good clean. The hallway carpets are very dirty, months of build up not just due to the pandemic. The ground floor flooring is sticky. It has an overall rundown feel. The staff were helpful. The hotel caterers for weddings and celebrations. There were two going on whilst we stayed there. There was no noise from the parties, however when the guests were leaving the noise from outside the hotel went on until 2am. Not a hotel that I will ever be returning to.
Hotel is well looked after overall and fresh with modern features in the bedrooms including a new bathroom. Visited during the heatwave in July for several nights and there was zero air conditioning or air circulation in the room - I get the age of the property meant the windows didn't do much due to them being tiny and being on the top floor facing the road. I'm assured if you get a sea view this isn't a problem. I would recommend despite the sheer heat at night
From the outside, great grandeur expectations. On the inside, very different. Limited staff. Waited ages to get a fan for our room as there was no air despite the windows being wide open. Stunning ocean view but extremely disappointing other than that. No fridge so had no way of keeping water cool, horrible drinking warm water. As we liked Clevedon so much we're willing to come back again but will only book one of the top priced rooms and hopefully we will get bang for our buck so to speak. Beautifu outdoor space, gazebo, walk along the coast, ... the food was also disappointing breakfast and dinner. Hopefully these are just minor hiccups since COVID. We will come back again and hopefully be pleasantly surprised, ...
Hotel itself was nice, but unfortunately one member of Reception staff was not at all helpful, friendly, or accommodating! The telephone conversation I had 2 weeks previous, seems to have been completely forgotten/ignored.
I stayed here for one night with my husband and dog. Great facilities, breakfast was lovely and all staff were friendly. We were in a standard double room next the door that leads to the garden which was great as we could take the dog for a toilet break without going through the hotel, even at 4am. Able to take the dog in.the lounge and terrace for meals. The hotel is 10 minutes walk from the pier and 6 minutes from a dog friendlybeach. Will be staying again for more days next time..
With immunity issues due to husband's medical position we were highly nervous of staying in any hotel, but needed to help my niece after a move. This hotel had big public areas easily externally ventilated and reception suggested breakfast in the lounge to keep us partially away from other guests. As we were staying four nights reception gave us extra supplies,towels etc so we didn't need the room servicing. Staff wore masks despite this being after 'Freedom Day' (for some!). There were also plentiful supplies of hand gel at obvious publicly used points. We had a very comfortable stay and felt safe throughout, which more than offset the need for some maintenance - such as paint on bathroom ceiling. We understood that leaks would have continued despite lockdowns, and trust maintenance will catch up again. The location is stunning, food very good, staff exceptional. We will certainly book agin.
Location for Clevedon excellent. Breakfast good, dinner choices expensive so did not use plenty of good restaurants nearby. Executive Rooms have great views and are worth the extra money. Decor very dated but adequate
We had a comfort room on the first floor on a bed & breakfast basis. Hotel felt covid safe and general measures stayed in place even though freedom day was during our stay - breakfast may have been slightly different as buffet now in place. Rooms were not cleaned during our stay, however I believe they could be if requested and it was easy to ask for extra, tea, coffee. milks etc and clean towels if you needed. Breakfast was really nice, small selection of continental items, sausages and bacon were of good quality. Dining room, bar and reception staff were all very friendly. It was very hot during our stay and there was a fan in our room. Pleasant gardens to have a drink in early evening overlooking the estuary.
£140 a night! The service was top class, the place offered parking (at your own risk, but it was there). nice lovely garden if you need some space to breath the fresh air coming from the sea, it's proximity to the sea is just 4 minutes drive away from the marine lake, so you won't have to travel far to access the services there. We checked in, it was a hot day, really boiling outside and the ensuite double room we got lacked air (no sea view :( ) but the staff were kind enough to bring a fan over in the night and ice cold jug or water at request.
We spent one night in this hotel with a view to many more visits. NEVER again. We booked a standard double with sea view, breakfast included. On arrival we were given the key to a room on the first floor. As we walked to the room there was an odd smell in the corridor. At the room the smell was much worse. I know the building is old but the smell was a damp and musty doggy kind of smell. The carpet wasn't very clean and there was a lot of dust on the skirting board and windowsill. It felt like the place needed a good clean. The bed was ok with clean white sheets, the bathroom sparkled but the shower left a lot to be desired. There was a Hugh area of damp on a wall. After a reasonable night we went for breakfast expecting the worst but were in for a surprise. The full English was very good except they forgot the toast ! We could have asked the staff but they were busy taking other breakfast orders. We aren't demanding but do expect better than this.
Clean, comfortable stay! Friendly staff and great location (close to amenities and great sea views!). Decor a little dated and food average but we would definitely come back again as great value for money!
Second visit here after 10 months, simply had to come back because the staff are brilliant. The food is great, the rooms lovely and the price is right. Spent 3 nights and have had the most fantastic recharge, Cleavdon itself is a quiet and quirky place. Quite untouched by the modern world but still loads to do and lots of history. The hotel once again did not let us down. The staff cannot do enough and a special shout out to Dawn the human dynamo who's attentiveness, passion and skill at her job is phenomenonal. We will be back.
The hotel is clean, tidy, and a bit dated. Social distancing was well adhered to. The bar manager and the receptionist were excellent. Staff levels must have been difficult due to the pandemic, and the dining staff certainly struggled. Sadly, the same team were on breakfast service the following morning. The bar food was very popular and looked good. The a la carte dishes we chose were not well presented and were disappointing. We should've had the burgers and chips like everyone else.
Special offer meant this was very good value. Staff were lovely especially dealing with all the covid requirements. Yes it's an older building so a little tired in places but high ceilings in rooms and spacious. Bathroom was a little challenging for my elderly mum as no handle to get out of bath and inflexible glass shower door but very minor points, overall a lovely stay
A stop off Conway to Cornwall and was not disappointment. Room large with lovely views. Nice place for a stroll and the only Grade1 pier in uk. Love pub Bristol inn a 10 min walk away. Food at hotel was really nice. A big shout out for Marie on reception who sorted out my blunder. THANKYOU, in fact everyone was really nice.
We came here last about 10 years ago and found that apart from a lick of paint here and there, nothing had changed! We had a twin room which overlooked the sea and was light and airy and relatively clean, the beds were a bit firm for us and so we're the pillows but that's our choice. We stayed for 2 nights and had an evening meal the first night. We chose the steak which was very good but made a mistake having a pudding!! My lemon tart had never seen a lemon and the clotted cream tasted a bit off. My husbands Elton Mess was mainly Angel Delight with strawberries!! Breakfast on both mornings was fine. Plenty on offer with good quality food. The service was good, the staff friendly but it seemed to be lacking atmosphere, possibly due to the staff having to wear face masks. We will visit again- probably in another 10 years!!
Booked a sea view twin with BB. Spacious room but window was small, set in a recess which restricted amount of light in room. Definitely not light and airy as rooms look in the pictures on their website. Quite a dark room, shower only adequate for rinsing. Room too stuffy, even with window open (restricted opening). You'll need a fan of temperature reaches 20c+. In the plus side, hotel is in a quiet and scenic location, breakfast adequate (continental is limited to cereal/yoghurt/croissant/Orange juice - no cold meats/cheese or Danish pastries or bowls of freshl fruit as you get in most 3 star hotels. Cooked breakfast is quite good however but unless you state you want two of a particular item you will only get one of each. With the exception of an error at check in over the rate booked generally staff seemed pleasant and helpful enough. My advice is to to print off your booking and take with you to avoid problems when checking in. Car parking is free but space is a bit tight. Overall, this is an average 3 star hotel set in a nice location and a bit overpriced for what you get. We paid over £100 BB per night. Have stayed in better for less. I'm my opinion I would recommend if you're looking for a stay over for just one night but not so for an extended stay or if you're looking for something special. It looks a popular choice for weddings however.
This is a beautiful building set in an idyllic location . Pity the service we received didn't match our expectations for the price paid. The reception is a key factor in the hospitality industry and greeting the guest with a smile is paramount. The "welcome" we received on arrival was unenthousastic and cold. This seems to common practice here as we received the same treatment at the bar. There were 2 members of staff milling around, and neither of them even acknowledged us to greet us or ask if we needed assistance. As a consequence we preferred to leave and dine elsewhere, to support other local businesses who are (as everyone should be) happy to receive new guests after a year of lockdown . The bistro itself needs a refreshment as it resembles a retirement hospice rather than a hotel bistro. Overdose of floral pictures on the walls, very dated. Would rather sea some sea views which would match this beautiful location.
Bedroom was spacious, clean enough but a little tired; although the walls had been recently painted the carpet was stained and the bedside lamp had seen better days with the shade falling apart. Suspicious looking crack running along one wall at what would appear to be level with the top of the bath the other side (copious amounts of silicone along that edge of the bath suggest this was right). It's a beautiful old building, but the single glazed sash windows have clearly seen better days. Only one pillow on the bed, three more in the wardrobe but no pillow cases on them so couldn't be used. Bathroom a reasonable size, spotlessly clean if again a little dated. Shower sprayed in opposite directions, more water went on the floor than in the bath. Pedestal under basin wasn't connected to anything and sat at a jaunty angle with something wedged under the bottom to lift it up and take the weight. For the price (three figures for solo occupancy at a weekend) I'd have expected a decent coffee machine in the room, not a freeze dried tea tray from the 1980s. Also no water in the room, would have expected bottled for this price or at least a glass to fill from the tap. Conditioner and moisturiser in the bathroom wouldn't have gone a miss either. Mismatched furniture in the communal areas looked a bit forlorn, particularly the conservatory style cane table that was missing its glass top. I hope nobody drops anything through it thinking it's just well polished. The view from the restaurant was incredible and is clearly what draws you to this location. Food was good, but portions small for the price (particularly desert) and there was no real atmosphere; it wasn't a relaxing environment for a meal and felt like more of an inconvenience for the staff setting up for breakfast around the diners. Not sure what makes the chips ‘gourmet'. Breakfast cost an extra £10 which was confusing as the confirmation email said it was ‘included in the final price'. Slot booking is in place through Covid, but even after arriving at my allotted time it took 30 minutes from my order being taken to my breakfast arriving. Coffee cold, juice tasted cheap and concentrated. I hope they weren't fire doors that the cleaners were propping open with pot plants.
Great view over the estuary. Breakfast and evening meal quite nice. Denis from the restaurant very good at his job and a credit to the hotel. There endeth the good points. Stains and bits on the carpet in our room. When running the tap in the sink the water bubbled up the sink hole in the bath, lots of the windows around the hotel needed a good clean, and out of our window (apart from the good view) we could see the burnt out remains of mattresses that had been disposed of on a bonfire.
We have stayed here before. This was as good as last time. I used the linked coastal room to have a treatment as well this time. Friendly staff. Lovely grounds and terrace to have drinks. View from the room was great. We didn't eat here at night but it's a short walk to other restaurants and the pier. My husband had breakfast in the morning and enjoyed it.
Lovely hotel with good views of the Severn Estuary. Reception - friendly greeting, quickly checked in, screens around reception desk with hand sanitizer. Rooms- basic, king size bed, dresser and mirror, bedside tables, 2 sitting chairs and table. Tea and coffee making facilities, hairdryer is supplied in dresser drawer. Bathroom - toilet, sink, bath and in bath shower with screen. Towels are clean. Soap, shower gel and shampoo provided. Rooms not cleaned during our stay due to Covid restrictions. Breakfast - full English each day, also choice of continental items too. Dinner - good value and choice Staff - staff were all very friendly, nothing too much trouble. Denis in restaurant has a brilliant sense of humour, Dawn in the bar, brilliant, very chatty. Abi in restaurant works really hard and always had time to chat. All other staff are friendly and were happy to chat with us. Would return to this hotel when restrictions are lifted more.
Very friendly. Dog friendly. Covid safe. The only thing that let it down was at breakfast. As we have a dog we we in the lounge. The waiter brought our cooked breakfast before our order of orange juice, yoghurt and toast. In fact we had eaten our cooked food before we got it. And they forgot the butter. It was such a shame.
Reception staff exceptional and friendly, unlike the rest of the staff most of whom lacked conversation or gave the impression of having had a charisma bypass. Room was standard and acceptable (404) except that it stunk of drains, presumably coming up through the plugholes in the bathroom. No glasses in bathroom or room, had to ask for refreshed tea/coffee etc which came without milk! Breakfast okay but not worth £10. Everything in small portions and terrible service. Cereals served and within 30 seconds hot food put on table which we sent back as we weren't ready for it. Staff didn't seem to understand customer service. Evening meal was really nice but sadly had to wait an hour for it and was served by the standard non speaking waiting staff. The whole of the downstairs lacks atmosphere, no background music in the Coast Bar, walls are barren and need pictures, storyboards or something to give off a better feel. It's pretty much average which is a shame given the nature of the building and it's fabulous location.
First stayed at this hotel in 1954 .Havent been for many years so I thought I would return and give it a go. From the moment I arrived it gave a warm and comfortable feeling. Lovely reception experience ,lovely double room with an excellent sea view. Stayed for two nights and didn't want to leave on my last day. Both the bar and restaurant service and ambience were fantastic. A big thanks to Dawn and Denis who made my stay feel special. As for the food, delicious and well presented. Suggest you try the lamb rump on mustard mash absolutely delicious. Could really do with a longer stay to go through the menu it is so appealing
Splendid view of the estuary. Pleasant and helpful staff. Food middling. Our visit was spoilt by a basin in our bathroom which took ages to drain, so that there was almost always water or scum in the basin. Not great when you're trying to keep your hands clean during the pandemic. I complained (pleasantly) to reception who just said cheerily "oh yes, we know that's a problem on the top floor". Basil Fawlty lives. Avoid room 501 is my advice.
We loved everything about this hotel, even with covid restrictions everything was perfect, staff were more than happy to help with any request and the views from every aspects were breath taking, . I 100% recommend this hotel, it's says 3 star it should say 4 , the food in the Somerset restaurant was amazing and breakfast was lovely will definitely be staying again
Victorian building, clean and traditional. Restuarant had amazing view of the estuary. Lovely grounds; can walk a coastal path to the pier etc. 10-15 minute walk. Free car park. Staff extremely polite and welcoming. We had an evening meal, the waitress was particularly friendly. Breakfast - good choice. Tip - book when you arrive and not through Booking.com as cheaper. We had a room on the front, a fairly quiet road. Felt Covid safe. I wouldn't hesitate to go again.
I have stayed in this hotel multiple times over the years. The staff are great and very accommodating. Times are tuff at the moment for hotels but nothing is to much bother for them here. They have handled this pandemic extremely well. Keep it up and hopefully I'll be back soon.
A lovely hotel in a great location. Might be considered old fashioned by some but I felt it was traditional and comfortable. The lounge was great. I'd like to be relaxing there with a drink And a sea view right now.
We stayed here 2 nights to break the journey home. It was the only hotel we had stayed in that had not found a way to make you feel welcome and comfortable. No housekeeping at all. The restaurant menu was very limited and on the Saturday night no special dishes were available. The breakfast was limited eg mushrooms on the veggie breakfast but not on the full English. Basically it was full English a breakfast bap or nothing. On the upside the location was lovely and it is clearly a wedding venue. The views across the Bristol Channel are great and the walks both ways are easily accessible although they do require a level of fitness as on cliffs.
The hotel is perched by the cliff edge which has stunning views. All the staff were so accomodating and helpful. The bedroom we had was of a high standard and had a wonderful large window to look out onto the estuary. The food in the restaurant was excellent even though the portions were far to large to manage! The two nights were very enjoyable and I would not hesitate to book again if in the Clevedon area.
The team here at the Walton Park are incredible! Nothing was too much for them and my wedding was incredible. Thank you so much to everyone. I don't think we could have asked for a better day. The food was delicious and more than enough. The staff were so so friendly. Thank you all
My memories as a teenager, many moons ago, was the Walton Park being the place to stay and dine. Imagine my disappointment on returning 50 years later to find that standards had dropped. I feel the pandemic is probably one of the reasons however I feel that the Best Western Group could make the effort and give the place some TLC which it deserves. On a better note the staff were amazing and that Somerset charm shined through. Breakfast was disappointing in that there was little choice with main dishes being either full English (very nice) or Vegan alternative. I could go on but have already feedback comments through their own web site. Given my roots I would return and give them a 2nd chance as the location is amazing. Good luck Walton Park.
would recommend a room with a view. Room was clean and spacious if a little dated. Food was good with a good selection both evening meal and breakfast. COVID precautions were obvious and reassuring to see.
Pre-booked for an overnight stay on our way to Cornwall. Hotel is in a good location, short walk to the pier, shops and restaurants. However, the hotel is dated and tired, our room was dusty and certainly not as clean as expected particularly during the current Covid pandemic. Decided to have dinner in the hotel rather than venture out, what a mistake! Food was bland and over priced, service was poor. Thankfully we didn't book breakfast, which you can find locally. Hotel lacked atmosphere which was a real shame.
hotel location great but huge one negative - cleanliness. I could add many pictures of it but one info - please, if you say "you are providing extra cleaning becouse of covid" - at least clean mugs and kettle after last guest. Thank you.
We booked this hotel just as booking was allowed again after lockdown and several weeks ahead of our stay. I fully expected an email about how the Covid 19 regulations would affect our stay before we went, but got nothing. We arrived at about 13.00hrs, on a Monday, and wanted lunch, before being able to check in at 15.00hrs, to be advised that there was no food and the bar would open at 17.00hrs. The receptionist advised us to got to the end of the terrace and turn left and we would find places to eat, but as it was Monday nothing was open except for one baker that had no tables. We made our way back onto the seafront and there were three cafes and a pub open. The hotel is in a fabulous location and is well served for car parking. At check in the rule was that masks be worn in all public area unless eating or drinking. The corridors at the hotel are 6foot wide plus and the Lounge was huge and could have self distanced 20 or more easily. Tea and coffee for your room was handed out at Reception in an envelope and we were advised that there would be no cleaning of rooms. We were due to stay four nights, so had I known I would have taken cleaning materials. The room was large, had a good size TV, looked fairly recently decorated and was the sea view we had paid extra for. The bathroom was decoratively tired and there were only two bottles of shower gel and two of shampoo and no spare loo rolls. The towels were, however, good. We had four evening meals there and only one came any where near being of an acceptable standard. My husband had had better fish and chips at a Wetherspoons, the chees on the jacket potatoes was tasteless and it was just as well that baked beans and tuna had also been ordered. The dish of the day of rolled plaice in a white wine sauce and vegetables was passable. Full English breakfast consisted of 1 rasher of bacon, 1 sausage, 1 egg (scrambled, fried or poached), half a tomato, 1 hash brown and baked beans, orange juice and tea or coffee. There were no cereals, only cereal bars (what was that about?) and a yoghurt if wished and NO MARMALADE !
We booked here for a three night stay just to get away for some rest and relaxation. Some might say this hotel is a bit dated but I think it's full of character. Since the COVID-19 pandemic started I can say this is the only place I have been where they are completely commited to following government guidelines. It came as a shock to my wife and I as in London we feel things are really relaxed but here was the exact opposite infact Clevedon on a whole followed the guidelines extremly well. The Walton Park Hotel is very clean, has the friendliest of staff and the food is fantastic. The views across the Severn Estuary are beautiful espeically at sunset. The surrounding area has many walking paths and the area seems to be a favourtie with cyclists as there were alot of them about. If you are looking for a place to get away for a long weekend I can highly recommend the Walton Park Hotel in Clevedon.
We booked an “Executive Double with Seaview” at this hotel after checking then pictures on Booking.com and their own Best Western website and were very disappointed when we arrived. The picture on the website was of a lovely room with nice furniture, 4 poster bed and art on the walls. What we actually got was a very noisy bed, the room had not been cleaned thoroughly, you even had to turn 7 light switches on to light the room adequately, the widows were filthy and we had what we believed garden furniture to sit on. The view was amazing, we had a meal which was delicious and the staff couldn't have been more helpful We spoke with the manager after our meal with regards to our room and he advised he couldn't move us to another room as he was fully book and did offer a price reduction, we did not feel this was a room we could stay in and took his offer of a full refund and returned home I will be extremely weary of booking another Best Western Hotel after this experience
I'm classified as vulnerable, and haven't been away at all in 2020 until now. We've enjoyed a fantastic short break here. The hotel and its staff have worked really hard to make it a safe and pleasant environment to stay in. We'll be back!!
Stayed here for a one night get away. Check in was swift and pleasant, room had a sea view and waited clean and comfortable. We had dinner and drinks in the restaurant and bar, great food and service. Breakfast was great and many choices. Woukd definitely recommend and stay again.
We loved this hotel. The room was comfy and overlooking the channel gave us a fantastic view of the sunsettting over Wales. The Staff were fantastic and worked really hard to make our stay welcoming. They couldn't do enough. The food was good and average in pricing for a hotel as were the bar prices. Chiefly used as a wedding venue, I think it would be superb as it has great facilities. Cleavdon itself is lovely and old fashioned. Don't expect loads of arcades and rides, but do expect a peaceful rest and some lovely walks. A great costal one that runs just below the hotel is recommended. Would love to come back again..
Stayed 4 nights over the BH week-end and it was OK. Hotel has character in line with its age. Value for money it is ok for B&B and a good location and views if you get a view of the coast line and across to Wales. Nice 10 min walk to the town and some nice small restaurants, avoid the main chain pub type. The Cellar was really good. Our room bearing in mind COVID had a notice on the door stating it have been properly cleaned to let us know it (should be spotless) was clean....however the tops of the door frames I am sure haven't seen a duster in months, and I am sure the window frames (internal) and glass again haven't been cleaned in ages and I did leave a cheeky message in the grime for the cleaner. The local golf course is great.
We have returned from a 2 night stay. We were a family of 4 with the 2 children sleeping on day beds. Rooms are very spacious and clean. We have stayed multiple occasions but this was the first post COVID. We all felt very safe, everywhere was very clean and the staff are lovely and professional. They are the only place that we went to that clean the seats as well as the tables ready for the next person to sit at which I found reassuring. I had seen a review which said it was probably over cautious however I would preferred it to be over than under so felt very safe. It's cliff top location gives you great views of the Bristol Channel and you can see Cardiff on the other side of the water. It's a short but hilly walk down to the sea front which has a lovely, quaint Victorian Pier. We will absolutely be returning.
Myself and my partner had a overnight stay, which was a pleasure and a safe place to stay, very clean and professional. The room was large and had a wonderful sea view, the restaurant was OK and reasonably priced. Recommended
We stayed last night to break a journey to Devon. It felt strange walking in wearing a mask but Leanne on Reception put us at our ease. She explained new procedures and checked us in. It felt safe, clean and professional. Our room overlooking the Bristol Channel was spacious, airy and in good order. Attractive super-clean bathroom. We slept well and think we should return for a longer stay in the future
This was a really disappointing stay. Our room 405 smelled of drains. They were fully booked so we stayed in that room, I gave feedback again in the morning that the receptionist didn't even acknowledge so I imagine the problem won't change. A pity as the room itself was really clean with a beautiful view. Most of the staff were nice. The restaurant food was very bland and not restaurant quality. Don't eat there for dinner. The breakfast was decent though, if not a little over priced. We won't be going back.
The staff at the hotel are amazing. They could not have done more to make us feel safe and welcome. Everywhere was spotless. Breakfast was excellent, consistent and thoughtfully organised. The hotel itself is in an amazing location with stunning views over the sea. We were able to walk easily to the pier and main shopping areas. Clevedon itself is a beautiful place. There are so many wonderful scenic walks. We enjoyed the Poets Walk.
Have stayed a couple of times before, a few years back, and the overall experience is still the same - beautiful location overlooking the Bristol Channel, with lots of historic charm, but just a little bit shabby in places. Hard to describe in words, but the public areas (especially the bar) just felt a bit soul-less and lacking in warmth and comfort. Bedroom was huge, and the sea views were stunning, but the furniture was shabby and sparse and the carpet was stained. Also a strong smell of dogs. Decent shower. Cooked breakfast was nicely done. Couldn't really understand the Alpen cereal bar instead of the usual breakfast cereals - even with COVID-19 precautions, there's no reason why breakfast cereals couldn't be provided in individual portion packs. Might return, for the location, views and historic charm, but a bit of upgrading and love would make a big difference to the experience.
On a positive most of the staff were very pleasant and helpful and would anything to make your stay pleasant, however on the one occasion we had dinner at the hotel this turned out to be a big mistake. Ordered a steak which came cooked opposite to the preferred option!this was taken away and while waiting for the replacement my wife ate and completed her meal. The replacement steak arrived however although cooked correctly it's taste was the worst I've known.in fact it had no taste at all it was rubbery and old quite disgusting. I complained and the waitress simply said “super” and relinquished any responsibility and fetched the manager.he apologised but was more interested in Making excuses because I couldn't eat the meal and I said I wouldn't pay for it so he deducted this from the bill but that was it? No offer of a different meal Or complimentary dinner bearing the evening had now been spoilt and resulting in no meal. Not the best service or customer relations for a large corporate business customer service on this occasion was low on the agenda.
We had a late weekend break to chill. It was fine for a couple of days here. But the room and the hotel generally is in need of a upgrade. Breakfast was fine but the food in the restaurant was very average. Pop along the road into town many options..... Staff were friendly and I love the views and walks around this hotel. For the price a weekend break is fine, just don't look too close at the decor.
Clevedon post lockdown proved very pleasant. Charming Victorian architecture and promenade with one of the nicest piers in the country, Independent shops, non-chain restaurants and a quiet, low key atmosphere. The hotel is a good 10 min walk uphill from the Pier but the coast path in front of hotel makes the trip more pleasant than the street which doesn't give you the sea view. Also good to walk east along this path to Portishead and catch the bus back. Shame the hotel doesn't quite match the vibe of the town and seems stuck in an old fashioned era of group tour hotels as mastered by Shearings with its mediocre decor (artex ceilings and walls in magnolia, job lot pedestrian furniture in public areas, and a light New England nautical style for the bar, lounge and some rooms that doesn't quite work in a grand Victorian building. The Premium rooms are spacious with stunning views but check if it has a bath. Mine was shower only. Lovely grounds and the small terrace was a good place for a sundowner, albeit a long walk from the bar. Staff very welcoming and pleasant and impressed by all the Covid measures. Food ok but this was under Covid restrictions so no frills and restaurant looked very spartan. I would hope the place would look cosier in normal times. Parking easy and free. I would probably stay again due to location if a good deal was available. I found the full rates bit expensive for the quality of the hotel and accommodation on offer which isn't luxurious.
We booked this place as a replacement for our for foreign holiday, as we used to live here many years ago. It is a beautiful building in a beautiful setting on the coastal path. It is looking very tired and the bar, restaurant & lounge areas need a proper update. Rooms are roomy but need a good overhaul...damp patches, stained carpets etc. Very creaky floorboards everywhere. Again the grounds are superb and could be used to accomodate a much customer friendly area. Bar is way too far away from gardens & terrace that have gorgeous views. The staff are also excellent (seem very loyal? ) and I am sure they would excel in a newly upgraded hotel. Breakfast was ok, should be included in the price. Could do with a good continental buffet with fresh fruit. Maybe with Covid conditions it is not so limited? Other half said the Doombar tasted of vinegar, so not sure if pumps are looked after properly? Room 405 was big, but had a bad smell from sewerage, views were obstructed slightly and could hear bathroom noises from next door. They moved us to 406 which was better for us, but noisy above! Mainly floorboards. Bathrooms and windows do need much more attention to cleaning, especially at this crucial time. Dust and dirt in corners and on skirting. Mainly floorboards. Come on Best Western, invest in this gem of a hotel and put it and tour staff on the map.
Stunningly disappointing. The hotel is in a brilliant location overlooking the mouth of the Severn, set in an area of large beautiful houses. Good car park. The lovely coastal path is nearby and it's a relatively short walk to the pier area (closed Mondays and Tuesdays for Covid?!) and to the Poets walk, sea pool, local shops and the shopping area. Looks good from the outside. Artex ceilings and walls mostly inside. New floorboards on and around stairs that squeaked a lot. Our top floor sea view room was poor. A door alarm went off as we tried to get in. Diddly window but good view across to Wales. Kettle and hot drink making in the room. Separate toilet and dingy bathroom - how old fashioned and that sort of summed the place up. Went down for evening meal. Passed Somerset suite where some old couples were sat by the windows and wandered to the bar at the end as we looked for the ‘dining room'. The bar area looked ok but we were taken back to the large suite set with wide spaces between tables for four with an oblong table at the end. Set with nothing but white plastic tables cloths. Characterless. Covid crazy. Staff were well distanced and behind masks. Almost walked out and wished we had. You can't go wrong with an 8 ounce burger, can you? Oh, did you want burger with your large slice of onion sir! Good thick cut chips. A chicken dish was tough and the boiled potatoes had black bits on them! Nice leeks in a sauce. Asked how it was after we'd finished - when told we received an apology - Gee thanks. The sticky toffee and chocolate puddings were nice. It was a hot room with no air flow. You had to keep the bathroom door shut or the steam from a shower/bath would set off the smoke alarm. Slept poorly as it was hot. Breakfast was underwhelmingly average. Juice and yogurt or cereal bar followed by ‘full' English breakfast - the bare minimum they could get away with actually. So glad we were only staying one night. With mixed reviews we gave them the benefit of the doubt. You'd be best to believe the lower rated reviews from our experience.
Absolutely fabulous ***** We had an amazing view from our double room Perfect dog freindly hotel 30 meteres from the sea. Layde bay very close by short walk to a dog friendly cove. Service Efficient Excellent very friendly and helpful staff. We had breakfast in our room at no extra charge. I rate this hotel***** beautiful grounds A perfect spot for a wedding The photos are views from our room
We were checked in about half an hour early as our room was ready. The room was clean and spacious and offered a magnificent view of the Bristol Channel. A table and chairs beside the large opening windows provided fresh air and a great place to enjoy a meal, brought to us at the exact time requested by too service. The fish and chips gets tops marks (best chips ever!) and the stuffed mushrooms were delicious. The staff at reception and in the dining room are brilliant. The large double bed is really comfortable. Service at breakfast was timely. We do not understand haw anyone could comment on this hotel as a "little Fawlty Towers". We will stay here again. Many thanks to Chris and everyone on the team for making our stay so very pleasant.
Hotel in a great location with friendly, helpful staff. Sea view room and grounds were fabulous. Breakfast was great. Restaurant meal was very ordinary for the price but service was quick. Lovely places to sit in and around the hotel. You can walk into town and to another bay using a coastal walkway behind the hotel.
We were on the second floor with a sea view. The bed was very comfortable and we were impressed by the Covid 19 safety measures in place. Breakfast was very nice. We both had full English. We would stay again.
Despite having just come out of lockdown from Covid, Hotel was very well presented. Food was good quality. The staff did their best (for Health and Safety) Not to mix too closely with the customers, but during meal times waiting staff were very attentive and were helpful when we had questions. A beautiful location and hotel, and I would like to go back when we are fully out of lockdown. Rooms were clean and tidy and well maintained.
View from my bedroom window was stunning....across to the Welsh coast..... from Lavernock almost up to Chepstow. Fine views, too, from the gardens and terrace and from the dining room and bar. My first post-lockdown trip and the hotel managed everything very well. Rules is rules and that creates problems for us all but it was a most enjoyable stay and I'm sure I'll be back. Very good evening meals and also enjoyed a couple of meals in town.... walking distance. A lovely three-day break.
I booked the hotel as a special weekend away for myself and partner. The location was lovely but not a reason for the lack of attention to quality which we felt was a shame. We were pleased to see additional Covid related measures but these were undermined by unclean drawers and items left by previous guests. There was dirt behind the tv and staining on the wall. We ate in the bar, the bar lady was nice and welcoming but the food (apart from the chips) weren't worth the price tag, we had burgers which were small and had little garnish. The garlic bread was microwaved until solid so we sent back but didn't get it knocked off the bill although we had asked. We didn't eat there again and felt sad that the hotel could have had us as returning guests if the small things were improved. We also didn't get our room cleaned in between nights.
The Hotel seemed well prepared for protecting against covid and staff were helpful and friendly. My room was very clean and had a great sea view though furniture was a little battered and tired. Although breakfasts were very good I had a horrid burger and chips one evening. The burger was greasy and tasteless and quite expensive for such a disappointing experience.
I stayed at Walton Park Hotel for the first two nights after they reopened on 4 July and I have to say that the Hotel seemed very well prepared to deal with the Covid procedures and I never once felt that this destroyed the overall experience. I think that was because the staff were very relaxed and friendly and made you feel that nothing was too much trouble. They did not appear to be frustrated or annoyed by the extra work all the new rules have created for them. At least, they never showed this to their customers and the whole experience at the hotel was most enjoyable. I look forward to staying again, many thanks to everyone!
Phoned direct on Friday went down on Sunday for one night We were warmly welcomed at reception and booked in quickly and efficiently Our room 406 was large with two big windows overlooking the estuary, it had everything we needed, was clean and tidy, what more do you need for a single night? We did not have a meal but we did have drinks in the quiet bar before retiring to bed Breakfast was very nice sat at the window looking out to the pier Check out was quick and simple, all in all a pleasant stay
Great overall experience very pleasant and helpful staff. Food in the bar and restaurant of a high standard. the hotel is undergoing some alterations and modernisation.at present. so I am looking forward to many more visits over the coming months.
We are still basking in the glow of our wedding held here two days ago, which surpassed anything we could have hoped for. A truly magical and unforgettable weekend. We stayed at the hotel the night before and our wedding night, as did many of our family. We felt very at home and cared for by all the staff. Thank you Leanna and your team for making this such a pleasant and stress free experience. Thank you especially for accommodating our very large ukulele group, which you did without any effort required from us, as with table laying etc. The room looked beautiful. The food.. what can we say! Just wonderful, particularly the buffet which was described as an "infinity buffet" by one of our guests. You also made great considerations to guests with particular diet requests. Your staff were also a credit to you, particularly young Josh and also Den (?) Who oversaw things during the evening. So thank you for making this such a magical and unforgettable time for us. Our only complaint was that it all went too quickly!
We organised our annual family weekend this year and decided to have it here at the Walton Park at Clevedon, Somerset - and we are so pleased to report that we had a wonderful time. From the original booking experience right through to the lovely Sunday lunch today, everything was wonderful. All the staff were friendly, helpful and obliging, the food was superb at every meal and the service was immaculate: nothing was too much trouble. Thank you to everyone there: the management, the chef and other kitchen staff, the charming (and very young ) restaurant staff, who all made our weekend delightful and very memorable. It's such a delight to be able to write this review. We have been holding this event for 28 years now and, in our opinion, this has been the best! We shall return when it's our turn to hold it down this way again......
Obviously a great location with views over channel to Wales from bar/dining room and restaurant and from some bedrooms. Staff very efficient and friendly. Liked the mellow background music in bar/dining area but as it was a January evening it was a shame the log stove was not lit. Evening meal tasty & well priced. Help yourself breakfast excellent. Would visit again just for lunch or dinner. The bar/dining room and breakfast room (wedding function room) more updated/modernised than the rest of the hotel. The bedrooms and corridors are very 'tradtitional' and much in need of a make-over. Bed and room clean and comfortable but carpet grubby looking, furniture old, shower unit tatty with only a dribble of water (but lovely, deep, hot bath had instead!). Doors & paintwork need freshening-up. Web-site photos should correspond to type of room you will get eg photo for standard double with sea view that we booked had a picture of double full length windows whereas we had one small dormer window we had to huddle around to sit and look out of. This hotel is in a wonderful location with great service & staff, it just needs money spending on the bedroom/corridor areas to make the most of it - but please not so luxury it becomes too pricey!
We stayed at this hotel as we were at a wedding up the road. They were very helpful allowing us to check in late on Saturday night and the hotel was close to the wedding venue. Check in was very fast and the reception and breakfast staff were very friendly! So for a night stop it was fine. However, we had to stay over valentines weekend which drove the price up - and it was not worth the extra cost. Bad points: 1) Reception smelt of smoke 2) The entrances ceiling was leaking from the rain 3) The room had damp 4) The shower hardly worked! 5) Minor point but the toilet seat didn't fit the toilet 6) My girlfriend had a bug jump on her when she got into bed which wasn't nice at all 7) Paint flaking off the ceiling and leaving dust on the bedside tables It seemed like a very dated hotel and maintenance hadn't really been kept up.
The western walton park hotel 10/02/2020 our wedding day.. I can personally recommend the ultimate wedding package for 2020 .. Amazing location with breathtaking views.. not to be missed !! Walking distance to Clevedon pier and cafes, bars etc Out of this world hotel with amazing staff ,friendly, polite, helpful,courteous and attention to detail was spot on .. Well now the food was top notch and all my friends and family were coming and telling how beautiful everything was.. and my belly was too! Rooms were spotlessly clean and extra blankets, bottle water,a hairdryer, tea, coffee and hot chocolate with kettle and cups,lovely big towels for the shower room..amazing size room so lovely big for all my present, suitable and us ..well the view of 411 luckily my bridal suite was so out of the world! Has to been seen to believed.. Bar was also great and drink prices were very good for hotel.. clean,tidy plenty of chairs and place to seat and enjoy the view of the Bristol Channel looking over to Wales .. Toilets were clean tidy with nice hand soap and lotion pumps .. good mirrors for us ladies.. Amazing staff,helpful,kind, courteous and all my friends and family could not sing there praise enough
We enjoyed our recent stay here whilst touring the southwest. This was the fourth hotel in the Best Western chain that we stayed at and concludes our trip. Fantastic views across the river with great staff and enjoyable atmosphere.
The overall feeling of this hotel is that it's in need of some TLC. As with all hotels of a certain age, they creak a bit and take a degree of extra heating. However if a hotel is going to grade some of its rooms as Executive standard then they really need to assess their acceptable criteria and then meet them. The setting and views are amazing, the staff were very helpful.
Excellent service from when we made first contact with hotel to book wedding dealt with Cat, then Marie and spoke to Pat on phone all very helpful and especially Marie had an eye for detail thus making everything run smoothly. Beautiful table flowers supplied within the package by 1st choice flowers Stapleton Road Bristol they also supplied bride and bridesmaids flowers. Tables and chairs set out by venue room looked amazing. Disco by Paul Clapp who allowed my son to take to the decks early in the evening, and also provided microphone for our singer. Food tasty and well presented. Staff helpful. Bridal suite beautiful view over the channel. Overall excellent day, would recommend.
We had a great time at the party the duo and then the disco were easy to listen to and went on till 1am. the food was excellent as good as you get in 5 star restaurants, service was first class , rooms clean and well equipped we will book and stay again , Well done to everyone at the Hotel..
The food was outstanding 7 courses all made by the chef and his staff wow what and amazing feast. We were made welcome as soon as we stepped through the doors the staff are friendly and helpful. The breakfast was a self serve buffet and consisted of fruit juices, fresh fruit, cereal, hot coissants, toast, full English. The staff were very attentive and serve fresh tea and coffee upon arrival to your table. They also served customers who were disabled and unable to carry their own food back to their tables.
A nice old hotel overlooking the Bristol Channel. Quaint and nostalgic and very much in the keeping of old Victorian Clevedon. Just a short walk from the pier and promanade, and pubs and restaurants ( plus excellent charity shops) on Hill Road..
ROOM: Having looked at all the photos of the rooms we opted for an 'Executive' room as the photos showed big beds (some 4 posters etc) with spacious rooms and modern decor. However, once we checked in we were given room 204, this was downstairs through a filthy corridor with dubious brown stains on the carpet with an overall feel of a gloomy throw back to a 1970's rough travelodge. The room had a nasty blue leather sofa that I would never think of actually sitting on, plus 2 chairs that had seen better days and a very small double divan bed with no headboard. The carpet was stained and there was a smell of a freshly used toilet in the room. This looked NOTHING like any of the pictures I had seen of the executive rooms and even looked much worse than the advertised photos of the standard rooms. I had double checked when we arrived that we had actually been allocated an executive room and was assured that we had. I'm sorry but adding one sachet of instand hot chocolate to the coffee/tea tray/shelf and one small bottle of water does not warrant the £105 we paid for the room, a 'standard' room could have been booked for £57! There is not even a mini fridge or any of the other basic things you expect from an 'executive' room. All the furniture looks like it has been there since the early 1980's , the curtains were not hung properly, and the remote control for the tiny tv would not even work from the bed. The room itself is sandwiched between 2 function rooms, one below and one above, there had been a lunch function in the room above , which had finished by the time we checked in, and all we could hear was the scraping, banging and clattering of furniture being moved around, I mentioned this to reception at 3.30pm and they assured me that it would stop soon, however the noise did not stop until nearly 9pm. I understand this is a dog friendly hotel and this is one of the reasons we booked it as we have a very small, well behaved quiet dog but the people in the room next door also had a dog but theirs barked all night long ! The bed was very uncomfortable and the pillows felt like concrete so adding a barking dog to the mix meant not much sleep was had! If it wasn't for the fact that we had prepaid for our stay I woud not have stayed there, as it was we took breakfast as early as possible and then checked out! FOOD: We ordered room service which arrived with the plates uncovered, I have never experienced this before as it is normal to have closhes covering the plates to stop contamination. The food was bland but ok, not worth the price we paid but hey ho it is a hotel and you expect to pay these sort of prices. Breakfast was also ok, (it was taken in the bar as we have a very small dog) the food was hot and there was an adequate choice, however the deep fried sausages were a bit strange. SUMMARY: All these problems were mentioned at checkout and all I was told was that the receptionist would pass the comments on to the Manager. However after reading reviews for this very same room going back several years, it appears that the Management seem to thing this is ok and none of the problems have been addressed. I feel like we have been duped into paying for a top class room and have been actually been given a very poor, sub standard basic room. However, if this is the standard of the executive rooms I dread to think what the standard rooms are actually like !
Thoroughly enjoyed our two night stay for a family wedding! Excellent value, comfortable and relaxing! The staff are always accommodating to ensure the best experience. Great breakfast with views from the dining room across the channel to Wales in the distance. Dog friendly with fabulous walks on the doorstep with the promenade, shops, cafes and restaurants within walking distance too! This hotel improves each time we visit and we would definitely recommend it.
This is a great hotel, with fantastic views. We arrived and our welcome was warm, the receptionist was very helpful. Our room was a Standard Room, it was very large and warm, well laid out and the bathroom was very clean with plenty of shampoo & shower products. The bed was large and comfortable, plus to was really quiet with good views across the water. We ate in the bar area and the food was really good, hot and served on hot plates, the presentation was good too, the serving and bar staff were very professional and polite. Check out is 11am, easy and quick. Without hesitation we will definitely stay here again when we are in this area.
Visited today for a Christmas meal. My wife and myself have not been here for several years due to previous bad experience. The cold poor food was presented on cold plates. Very poor selection of only two vegetable, in addition to a few roast potatoes and a Yorkshire pudding. A piece of pre formed Christmas pudding in brandy sauce completed the pathetic offering. Certainly nothing has improved. Staff were poor and were not interested in fielding our complaint. Ourselves and others will never go back.
The plates were cold consequently food was cold, selection of vegetables was Savoy cabbage and carrot only, and very sparse.Turkey and gravy were bland.The general service and quality poor. Not an experience to be repeated.
Easy to locate, room was very clean. Receptionist very helpful in booking me dinner at a nearby restaurant as they had a function on. Best part as I am away on business, I had received an email warning me about the function and that music would be playing till late. The room they have put me in is so quiet I can't hear a peep. Brilliant! Looking forward to seeing the sea view in the morning!
Every year a group of Wrinklies from Saltford Golf Club go away to celebrate for a couple of days before Christmas. This year The Walton was selected since it is only an hour run from Saltford. The hotel goes back into the 1800 hundreds, with a great view overlooking Bristol Channel. The place is in dire need of renovation, and while some work is going on it was difficult to see what was being achieved. The room was functionable, but cold so we had to have an electric heater brought to the room. The view over the Bristol Channel was pleasant, but the room was noisy, the wind keeping us awake. I found all of the staff very good, friendly and helpful, they made the stay a feature of the hotel. We ate at the hotel on the Saturday night, this was The James Bond evening. The hotel that evening had around 140 people dining. The menu had great choices for each course, and the food was good. The service given to all diners was superb, the hotel obviously have great experience handling these numbers. The Bond evening which in fact was a casino event was superb, everyone having a good time. Breakfast was a buffet, perhaps not the best but plenty to choose from, the staff again were great. I hope in 2020 the hotel achieves all its renovations, because it is a great place to visit.
This hotel has always had comfortable rooms but recently the food and quality of service have greatly improved. It's in a great location with many of the rooms having stunning views. The car park is quite small but we've always been able to find space.
An old fashioned beach holiday hotel that's been sympathetically done up to modern standards. I loved the squeaky floors and stairs tho not everyone will. Nicely off the beaten track if you want that. Room had all you could need and my second floor corner room tho facing the (not very busy) road was nice and quiet. Didn't try the food but it is no doubt reasonable hotel standard. There is a small separate bar as well which I didn't use either. The view from the other side of the hotel is splendid. Good car parking tho may need to drop disabled passengers at front door as there is a bit of a slope. Looks a good place for conferences.
Shockingly bad dining experience . Menus were filthy with grease and debris, cutlery was badly in need of a shine. Staff looked like they were recovering from a bad hangover. Ridiculously dated white tablecloths in the restaurant ( which is in serious need of a lick of paint ). Ordered the Sunday roast and a starter, the starter came out nice and quickly and was tasty. The main was horrid.....bland cabbage, luke warm potatoes, fossilised yorkshire puddings.....and bagged portion roast beef, definitely not home cooked. Service from Denis was attentive and friendly although we did not have a quality check until our table was cleared. Will NOT be returning any time soon.
On arrival the reception staff very pleasant. Room was perfect clean and stocked with water, biscuits etc a tad cold but soon rectified with a heater, Evening meal came swiftly hot and delicious, a good varied choice on menu. Breakfast excellent huge selection with the exception of mushroom and all cooked well my only complaint was one of the staff on entering breakfast room asked if we were “with that lot”. A bit rude I thought ! The rest of the staff couldn't have done anymore to help really lovely. A very enjoyable stay with family and friends will definitely return for another visit.
Entrance to hotel was cold and the rug had not been hoovered and there is also a number of chairs one with a rip in the material. (See photo) 2. Reception are was cold and again had random seating and no real welcoming atmosphere. 3. On check in we were told we had received an upgrade to our room,which was great however, i dread to think what the original room was compared to our "upgrade" (see photos) 4. Corridors to restaurant and bar were stacked with chairs, were cold and had building materials left in them. (See photos) 5. The stairway to second floor had random chairs in corners one of which was very dirty (see photos) 6. Main restaurant was cold, lifeless, sparse and had breakfast things stacked on counter, and had no welcoming atmosphere at all, the table we had at breakfast and Saturday evening was wobbly. There was also no evening meals available in the restaurant on the Sunday night, this was not advertise to guests anywhere in reception so we had to eat from bar menu in the bar/bistro. Breakfast was very good HOWEVER I WOULD LIKE TO SAY WE ATE THERE FRIDAY AND SATURDAY NIGHT AS THE FOOD WAS VERY GOOD AND THE WAITERS CHRIS, CHRIS T AND A YOUNG MAN WITH DARK HAIR WERE EXCELLENT 7. The bar/bistro was dark, cold and again a bit uninviting, there was a wood burner in there that was never on. Outside the door to the bar and bistro was a bucket of buildings rubble. (See photo) 8. The bedroom, I am aware this was a traditional hotel and that is why I booked it for a good Victorian hotel experience however this was more 1970s traditional and not at all worth the £255 I paid for it, this was a weekend for my mother of 72, who flew down from Scotland. The photos on the website do not at all represent the reality of the hotel decore and facilities. The room had a dirty carpet, dirty walls, a bathroom well past use by any paying guest and also freezing cold, the white towels were grey. The room had a radiator that gave off little heat luckily there was a portable heater in cupboard. As you can see from the photos the room and bathroom are appalling for the price I paid. There were too many things wrong with the room to list. (See photos) I waited 2 weeks for a reply from the owners who blamed me for complaining and did not address the issues.
A stunning hotel, right on the cliff's edge, with spectacular views across the Bristol Channel to Wales. The Walton Park represents "old school" values with a proper restaurant and really attentive and friendly staff. Families, dog-friendly, business---all are catered for spendidly. Highly recommended.
This is an excellent hotel providing first class service and amenities at an astonishingly modest price. Clean, comfortable and an excellent breakfast. What more could anybody want ? Since the review requires 200 characters I will say it again ... excellent facilities at a very good price with exceptionally friendly staff.
I stayed at the Best Western Walton for 1 night. Check in was quick, my room was upgraded had a great view over the estuary. Room was well equipped and comfortable. I ate in the small bar, the food was very good. Breakfast in the morning was very good nice to see a great selection to choose from and decent quality. Will stay here again
We stayed here for our daughters wedding the whole occasion was organised and carried out exactly the way they wanted. The function rooms and view were beautiful, the room we stayed in had a see view it was a good size very clean and tidy with very good facilities.
We starting planning our October wedding back in Oct 2018 and immediately decided Walton Park was for us after falling in love with this wonderful hotel. Every visit, every telephone call, every question was dealt with efficiently and effectively, nothing was ever too much trouble. When the time came for us to finally get married, both myself, my husband and 100+ guests were unanimous in our delight at the wonderful service they provided. Everything we had requested was arranged, every meal was fantastic, the evening buffet was huge and very tasty. I'm delighted to say that not one guest that actually stayed in the hotel as residents had a bad word to say, in fact, on the night before the wedding when a lot had checked in, everyone was saying how fantastic their rooms were and numerous pictures were posted on Facebook to show friends what a beautiful place they were staying in. We can't thank everyone enough at the hotel for making our wedding so special, but a very very big thank you must go to Marie and Jackie who worked tirelessly to iron out every single problem, no matter how big or small! Just a wonderful, wonderful hotel!
We had our wedding ceremony and reception at the Walton Park Hotel in September. It was one of the most magical days of our lives. The reception was held in the Avon and Waverly Suites which have amazing light and wonderful estuary views. This was followed by a nice wedding meal upstairs. In the evening we had our reception in Avon and Waverly Suites. We booked the house DJ and band for the Avon Suite and had the buffet and a hire photo booth in the Waverly Suite. Over 140 guests came and danced all evening. We will continue visiting Walton Park Hotel for years to come.
Stayed here midweek. From the outside the hotel is very imposing. A real sense of grandeur atop a cliff side with stunning views across the Bristol Channel. The reception area is dated. It gave an impression of undergoing renovations. The corridor to my bedroom was adorned with a varying array of mix and match seats. For no apparent reason. There was also a step ladder propped up against the wall. The decor was flaking. The bedroom is accessed via a old 70's style door which if you don't close it properly sounds an irritating alarm, which wouldn't be out of place in an old people's home to alert staff or wandering residents. ! The bedroom itself is plain. The walls are painted in flaking beige paint and the threadbare carpet has seen better days. The showeroom however has been refurbished and is clean and tidy. Breakfast was ok. Albeit again the dining room which offers more stunning views, is in need of decoration The staff are courteous and polite throughout the hotel This hotel is in need of an investment from its owner group to make it at least on a par with premier inn standard !! A bigger investment and the hotel could be quite stunning. Best western need to decide in whether to keep taking easy money or make this place a destination hotel. 2 stars are due to the staff
Had lunch in the bar today with other family members. My parents chose the salmon which they enjoyed (apart from the the accompanying kale which they found stringy). I had the gnocchi which was presented badly and looked completely unappetising - didn't taste much better! Another member of our party had a sandwich ,which, ( as has been my experience before at Walton Park) was made with bread which was far from fresh! Both this and the sourdough stack were served with plentiful salad..as if to distract attention from the pitiful 'main event'! Staff were pleasant enough, decor (especially the entrance hall) totally lacked atmosphere. Such a shame that a hotel in such a prime location can't do so much more to realise it's full potential and raise it's standards.
I can only give a score of 3, which is a shame as money is being spent on this hotel. I can tell that since my last visit. But, this hotel needs loads and loads spending on it and that is going to take time. The staff are all great, the food at the bar and at breakfast was lovely also. The bar area is very nicely renovated. If they keep spending money on renovations, I have no doubt that this hotel will regularly get 4s and 5s on TA. Not at the moment though from me.
This hotel has a lot of natural advantages: the location, on the edge of a cliff overlooking the Bristol Channel, with Wales in the background, is truly gorgeous. The room that we were in (sadly, for a family funeral) benefitted from a huge round bay window, that projected almost like the prow of a ship out towards the water. I glimpsed other, even bigger rooms which were even more impressive: Really lovely. Everything was very clean and fresh, including the toilet facilities. The room was well-furnished and the food was largely good: a generous selection of staple items (such as baguette slices with mushroom and toasted cheese, sausage in blankets, sausage rolls, scotch eggs and sandwiches): nothing overly exciting or original (as per the host's orders, I imagine), but tasty. However, there were shortcomings. A couple of relatives of mine are vegans, who phoned the previous day to request some appropriate food. Ostensibly, the hotel acceded to the request, and, although my relatives didn't complain, I was rather shocked by the hotel's offering. On a side table, marked as vegan, was one plate of white bread sandwiches. They were all the same: a couple of slices of cucumber in each round, teamed with a couple of slices of uncooked onion. My relatives were curious to know if any of the general spread was suitable for vegans (the mushrooms in breadcrumbs, for instance, if they not hadn't been cooked in butter), but no staff were on hand to give any advice. Similarly, when the fire alarm went off, ideally, I would have preferred staff to be on hand to explain/assist the guests (particularly those who were infirm and elderly), during our evacuation, and to explain to us when it was safe to go back in. Anyone seeing our party might have guessed that some guests might have been too deaf to hear an alarm, and a well managed organisation might have gone the extra mile to ensure that all was well with them. It was a gorgeous day, so we were happy to stand out in the sunshine: had it been raining, I think that I would have been very annoyed at the way that no-one came out to ask us to go back in. Very few hotels have the opportunity that this hotel does to be truly superb. It would be lovely to see them really go for excellence and achieve something unique.
Lovely stay in a lovely environment. Staff were fantastic. Very polite and helpful. Food was amazing. Lovely selection for the Buffett breakfast and the lounge bar offered a lovely selection of snacks and mains. Rooms with views out over channel are lovely and little disturbance had.
Fantastic location with far reaching views across the Bristol channel. However this also means that rooms overlooking the water are exposed when the wind and rain drive in from across the sea, making for a noisy night. The hotel looks very grand from the outside, but the decor inside lets it down. It's a real mishmash of leather sofas from the 80s, panelled walls from the 30s, and horrible bedroom doors from the 70s. It feels like it needs a major refurbishment to bring it up to a standard. That said the room was large, comfortable and had all the mod-cons you would expect - kettle, bottled water, etc. The staff could do with some training on excellent customer service, but they weren't rude, just local I'm guessing, with little exposure to what great looks like! All in all if you are after a quaint English Fawlty Towers like experience, then this should be on your list!
I stayed here with my wife just for one the night and to be honest when I originally looked at the pictures the building looked quite imposing it's just a real shame that that the inside didn't really do it justice it reminded me of the hotel in the Stanley Kubrick movie the shining a bit creepy really, plus the room we were allocated was on the top floor not very nice cold and felt damp with a broken window and boy does it whip up across the Severn estuary worse nights sleep ever!!
12th October we had our wedding at this venue The best organised wedding that we could of wished for Everything we could of wished for in one place Staff were excellent Food was gorgeous Highly recommended for the best wedding you could wish for Thank you walton for making our dream come true Sharon and Conrad
Room 203 downstairs - A small very tired room, the bed was lumpy, the pillows and quilt hard like rocks (the cotton bedding was ok though). Bathroom was ok but no water pressure to the shower and it took ages to get hot. Outside the bedroom door to the left was a fire exit door which was obviously known and used by smokers to go in and out of during the evening. Ate in the Terrace (Bar), food ok but nothing special, the Restaurant didn't start serving evening meal until 7pm but the menu looked good. Breakfast is served in the restaurant, hot food options to order good, rest of help yourself cooked food was luke warm, usual food ie toast, cereal etc ok. Having said all the above the staff were all very pleasant.
A "heritage" hotel. Our room was modernised, although the decor was rather no-frills. Bed comfortable. Location perched above Bristol Channel interesting but dependent on the weather of course. The bar area is rather gloomy, and the bar staff won't come to your table to take an order. The dining room was pleasant although also "no frills" and the menu is limited. We had chicken and it was completely tasteless, as were the courgettes as the vegetable accompaniment. The whole experience was acceptable, I suppose, but not really waht we hoped for, for the price.
beautiful location. food indifferent. excellent breakfast. can be very noisy in weekend rooms with weddings or other events. parking good. staff very good. general facilities good. advise confine eating to the morning. Clevedon has other good eating venues within walking distance.
I was here for a birthday party. While the property is in a great location looking over the water, the hotel itself is old (and not in a charming, historical way). A/C was non existent in the party room - people were sweating and uncomfortable, the waitstaff service at the party was downright embarrassing. i.e. No one came around taking order for drinks, I ordered 4 large pots of tea and the tea cups did not show up for about an hour after I requested them, sandwiches were dried and disgusting (most were thrown out as the guests did not eat them). I do not recommend staying here or having a party here.
Hotel is very old fashioned Staff seemed pleasant the service at the Bar was okay but breakfast was a let down with a 30 minute wait for a kipper on the whole a basic hotel. We paid extra for a executive room with a view.
We got married at Walton Park Hotel in August and it was such a perfect day, thanks to the beautiful location, lovely hotel, delicious food and super efficient staff. The price was also fantastic too! Everything went without a hitch and all of our guests have been praising us on our choice of venue ever since. Right from day one, the wedding team were friendly, helpful and always available for questions. And on the day, they ensured everything went smoothly without rushing us. And we even had a slightly obscure wedding as our dog joined us as Ring Bearer! Definitely get married outside at their licensed gazebo if the weather permits. And if you have a violinist or live musician playing then the gazebo is perfect as there is also a plug socket next to it should they need it. And don't worry too much about numbers - ours were getting smaller and smaller by the day but the staff never blinked an eye or showed their disappointment. We eventually had an intimate gathering of 32 adults and 4 children but it never felt small in the Avon & Waverley Suite... it just felt right for us.
Hotel was nice. The room was fairly clean. The food from room service was excellent and good value. Reception staff rather frosty but ok. Certainly do not use their recommended taxi driver Kevin, he's unsafe, rude and most unhelpful.
Great place for a business stopover to stay. Very comfortable accommodation, staff were very pleasant, helpful and professional. The hotel offered a wide choice food and drink at a reasonable price. I would not hesitate to stay here again.
Some of the rooms could do with an upgrade but it is in a great location and it has lots of charm. Plenty of parking. The dining room overlooks the Bristol Chanel and has a nice atmosphere. Menu appears to change nightly and the service is very good
We have stayed at Walton Park again this week for a couple of nights. The staff are great, & the hotel has been upgraded in several areas in the recent past, but it could be so much better. It has little or no competition in Clevedon, Cheap toiletries & toilet paper, 1 pack of 2 biscuits & 1 small bottle of water per room do not spoil but also do not enhance the experience neither does the strange bed making, fitted sheets have obviously not reached Clevedon. The rooms we stayed in have been improved, the breakfast (apart from the tempramental toaster) is good. The staff (aspecially Chris) are great, The faults lie with thw owner, Latona, who could make this a great destination hotel in a lovely Victorian seaside town. Go for 4 stars not 3, more thorough housekeeping/cleaning, charge a little more (there's no local competition) & make this a great place to stay.
Stayed for one night recently. Double room was tiny - couldn't walk around the bed and open the door at the same time. But was literally only sleeping there for one night. This place is cheap and, sadly, is looking tired. Both staff members I had interactions with were super friendly and efficient though. Free WiFi was fast and didn't insist on knowing all sorts of personal details before they allowed access, bathroom tiles and grout looked pretty manky (it was clean, just old and discloloured), and the kettle got so hot when boiled I had to wrap a towel around the handle to be able to pick it up. Bed was comfy, however the state of the ceiling left a lot to be desired. The photo was my view of the stains, cracks and wonky light. Which was the first thing I saw upon waking. Hmm.
We were given Room 209, a large Executive Room on the floor below Reception with a view of the water. The corridor outside was in desperate need of redecoration. There was what looked like a service door to the outside next to the room. The entrance had not been redecorated, but the main room & bathroom had been nicely refurbished; we were most relieved to see that. There was a highly perfumed plug-in air freshener in the room. After having a snack and drinks, we returned to the room & noticed an unpleasant ‘drainage/sewage' smell. It wasn't coming from the bathroom in particular but the whole area inside & outside the room. We quickly decided we couldn't put up with that so asked to be moved. Thankfully, there was a tiny room available in the eaves. It was in a good state of decoration; a little old fashioned to match the building. At check out we were offered free breakfasts to make up for having to move from a large Executive Room with a view, smelling of sewage/drains to a tiny double not shown on any photos. I explained that breakfast was included in the price of the booking so I was refunded £20. (Looking on the website later I notice the difference in price of these rooms seems to be around £40). This hotel is in the process of refurbishing. But there's no point in spending lots on refurbishing rooms in the basement if there's a drains problem. I have since read similar reviews to this going back several years.
A real Curates Egg of an hotel. Magnificent location, elevated and looking out over the dark waters of the Bristol Channel with its distant views of Wales. Large car park and friendly and efficient reception staff. Lots of maintenance going on - the smell of paint, the lift not working for the first of our two day stay and a large pile of floor boards in the corridor. The building is constructed of imposing grey stone but inside there are signs of age and decay and it must be like painting the Forth Bridge - never quite on top of it. Our room was ok, bed comfortable but walls were plainly decorated and not a picture to be seen. The window sill was rotten and crumbling and the entrance door to the room was such a tight fit that my wife did not have the strength to open or close it. I think this room was booked at a budget price so no sea view or the Sky TV as advertised in Best Western website. I was hoping to watch the test match so probably, after England's performance, just as well Sky was not available. Even though our room faced a main road It was quiet at night which was a delight. Bar meal night one was a disaster. Long wait to order and get our food, dirty table and an unimaginative menu. We ate out on night two. Breakfast made up for the bar experience. Buffet with splendid selection and cheerful, attentive staff. Get a table near the windows to watch the ships go buy. In spite of what I have written, we actually did enjoy our stay but imagine the hotel will be much more comfortable when all the repairs and maintenance are completed. It is a popular venue in Clevedon for clubs, societies and weddings etc.
I called in for a drink and expected things to be old fashioned but surely everywhere has some form of coffee machine in 2019? This was the weakest brew I have ever had and was also suspiciously sweet, hence my thoughts that it may have been made from a packet, it was certainly not closely acquainted with any coffee beans....
Stayed at Walton Park Hotel for two nights. Family lived in Clevedon a long time ago and we always loved Ladye Bay area. Good hotel. Under going some redecorating at no. Lift being fixed too but this did not affect our stay. Ate in restaurant first evening. Not the best meal we've ever had though but service was excellent. Room was Executive Room so a bit larger over looking the sea too. Lovely. Good large bed nice bathroom. Would recommend. Tea in Terrace Bar was good too.
We arrived at the hotel at about 10pm and the first thing we found was a packed car park (we had to sit 10 minutes in the car waiting for someone to leave) and a loud music coming from the building. A wedding celebration was happening just behind the main reception and the music was so loud we could barely hear the receptionist. Luckily enough we got a room on the top floor (lift was closed under maintenance) on the other side of the building so the music was not a problem, though some (probably tipsy) noisy guests ruined the quietness of the night anyway. It was a very hot night but the hotel is quite dated so the room didn't have any fan or air con and even the windows on the top floor (facing the road) are so small that we couldn't get any nice breeze. The room was average size with a large wardrobe, a good shower and all the usual free toiletries, tea and coffee, hair dryer and a complimentary bottle of water. Last but not least sad note is about the room cleanliness. We found, in fact, someone else's underwear on the floor in a corner that makes me wonder how they clean their rooms. We checked out at 8am the following morning so we only spent 10 hours at this hotel in total but, despite this, we left with a list of complaints. I could understand if this was a budget hotel but for £80 a night I do expect more.
Stayed here during a wedding party. The good first - the staff bar none are just brilliant always smiling willing to go the extra mile - thank you. Now the not so good - the building is looking its age (the lift wasn't working but they are sorting that out). But the passage ways to rooms, the main carpets all could do with TLC. The restaurants, bars have had an uplift but the main corridor is dark and worn out and sadly not very inviting. All that said it was a wonderful wedding reception all the better for the staff input and support - so be prepared and forewarned .
This was our second stay this summer at the Walton Park Hotel The staff are very helpful and go out of there way to help The beds are very comfortable and the breakfast was very tasty .We eat in the bar each night the food was of a very high standard .We cant wait to go back and will recommend it to friends and family .
We live locally and booked for the restaurant for our anniversary. Food choice old fashioned and uninspiring even compared to the rarely changing bar menu. The restaurant is Hughes but atmosphere spoilt by tables laid for breakfast, plastic trays of folded napkins on an uninspiring counter and an empty fridge. This is out of keeping with the linen tablecloths. 3 covers in the restaurant only and not surprised. Such a lost opportunity with fantastic views but menu is not all home cooked and lacks inspiration and variety. We will not eat in the restaurant again
Disappointing restaurant with a menu stuck in the 1970's. The starters and desserts were basic , and cheese and biscuits were not an option on the menu. The view across the Bristol Channel is amazing , so it's a pity that the menu is so disappointing. However the bar menu is much better.
Great value, lift was being refurbished at the time. Hotel is quaint and could do with modernising of the rooms based on my 1-night stay. However clean and great staff as you expect from a Best Western hotel. I enjoyed my night and slept well.
This hotel is quaint and the views across the Severn are good. To our surprise it takes dogs and those present were very well behaved. The hotel itself is a little tired looking and the lift was out of service while being refurnbished but the staff are happy to take bags up to your room. It just meant we had a bit more exercise than planned but we did have advance warning of the lift works! Breakfasts were self service but hot and plenty of choice and continental breakfast was available. This hotel is also a wedding venue but this didn't cause us a problem. Would we stay again - yes!
Three night B&B stay at great price through BW Rewards. Hotel is a little dated but makes up for that in every other way - friendly & helpful staff, great bar, perfect breakfast & good food generally. A few little niggles, though. Shower very slow, room was dusty in remote places, bed hard & window soft furnishings needed cleaning. Having said all that, we would stay again!
The room was much smaller than expected. A lovely new bathroom but a very old bedroom with old velcro carpet and a cheap bed. There were long black hairs and toenail clippings in the bathroom. The breakfast was sad. It was all cheap and from the freezer or cans, nothing fresh. Few veggie options, or options at all for that matter. The staff didn't want to be there, and one lady was stomping around in heels clanking lids down, super stern face. Just not a nice atmosphere.
Walton Park Hotel stands perched on the edge of the Bristol Channel in the Town of Clevedon. Whilst it is an old hotel, indeed upon entry has the feel of stepping onto the set of an Agatha Christie movie, the rooms, staff and welcome are first class. Views from the Bar, Restaurant and some Bedrooms overlook the Bristol Channel giving views of the coastline of Wales. The food provided, both in the Bar and Restaurant is first class although some variation in the presentation of the side vegetables would enhance the dining experience albeit this is a minor quibble. The Hotel offer an ideal base to explore the North Somerset Coast, the Welsh Coast as well as Bristol and Wells. I would also urge you to spend time in Clevedon itself which has a fine selection of independent shops, lovely parks and gardens and a stunning Victorian pier.
Stayed on route to Devon as dog friendly. Really friendly staff, great service. Amazing tapas, enjoyed sitting on the terrace watching the sun go down over the Severn. Would eat here if I lived In or near Clevedon.
This hotel was good value for money and outstanding as far as rooms and facilities go. The location is excellent as too with great parking and access to sea and walks with the dog who was also welcomed to the hotel. The food was excellent with local people using the hotel also. The staff were very helpful and I would recommend a stay as a good base for tourism in the area or short break
We got married here 29th June and can't thank the staff enough for all there help to make our day run perfectly. They are all so friendly and professional. And were ready to help straight away when turning up with a cake disaster! We got married outside followed by the Wedding Breakfast and Evening Reception in the Avon & Waverley Suite, there attention to detail was stunning and it looked amazing. The food was incredible as was the evening buffet and our guests were raving about how good it. As were they about the Breakfast to! The Bridal suite was lovely and we were lucky to stay in it the night before the wedding, we requested a jug of water and was delivered in minutes to the room couldn't fault it. We couldn't be more grateful to everyone at the hotel for everything they did for us and our guests our day couldn't of been more perfect.
Lovely hotel, staff are very helpful and friendly! We thoroughly enjoyed our two night break. Food was excellent and the views are stunning! Dogs are very welcome and allowed into bistro and bar. I would highly recommend.
The staff were friendly and welcoming.The room was huge with a sea view and very comfortable.My two dogs enjoyed it too.Great breakfast..,with plenty of choice.A really enjoyable short break.I would definitely stay there again.
Walton Park is sitting more or less on a cliff, overlooking the Severn, with the most magnificent views from the rooms. An old building, very British, which may have lost some of its original glory, but you still feel a bit of the Victorian aire hanging about. The access is through Clevedon, easy-ish by car, anf Walton Park has a very good parking right next to the building. Swift check-in, and then on to the room - unfortunately the lift was being renovated, so it meant the stairs. Clean, well equipped, nicely decorated in a style matching the building very well, but alas: the first night neighbour obviously loved tv 24/7, kept it on throughout the night, and we noticed that the walls are like paper: heard every single word... luckily, they left in the motning. Otherwise, beds were good, a spacious and nice room wit a lovely view. The bathroom was, well, better than ok, but a bit out-dated, still clean and perfectly functional. The breakfast is served in the restaurant, and has a cooked buffé in addition to the normal cereals, fruit, juices etc. Very good! All-in-all, a comfy and nice hotel, snd definitely a good place for exploring Clevedon and the coast, which, by the way also are worth the visit!
We had a lovely two nights stay in Walton Park Hotel in Clevedon, everything was Perfect, Spacious Lovely Room, Comfy Beds, Spotlessly clean, Quiet .Excellent Views, Very Friendly and Helpful Staff. Buffet Style Breakfast which had an amazing amount of choice. Excellent Location. Couldn't Fault Anything. One of the Best Hotels my Wife and I have stayed in. Top Marks. Thank You Walton Park Hotel
We stayed in room 503 on a Friday night. Reception was very friendly, and the hotel is in a fantastic location. We had a sea view, the view was fantastic even though the window was a little small. It was such a clear day, you could see all the way to Cardiff. The room itself was a little disappointing. I don't think our room had been stayed in for a while, and on arrival it was like an oven, as was the whole top floor. There was a large stain on the carpet, and everything looked quite old and tired. The bathroom needs a refurb, very tired and stained fittings and there was an unpleasant smell which I think was the plumbing. Had we stayed for more than 1 night I would have brought this up with reception. Buffet breakfast was good with plenty of choice.
We stayed one night in this hotel as it was a half way stop off to our holiday destination. We booked two rooms, both of which were lovely and well equipped including internet points, tea and coffee making facilities and ensuite. One of the rooms we booked was dog friendly and our dog was welcomed into the lounge for our evening meal and we were also allowed to take our dog with us into the lounge for breakfast which was just fantastic. There is a lovely cliffside walk at the back of the hotel and an open grassed area to the right of the hotel down a side street from which you can access the cliffside walk. The staff all seemed very friendly and nothing was too much trouble. Would definitely recommend staying here to anyone, especially those travelling with dogs.
I stayed here on business on 4th July 2019. I honestly cant understand why some of the reviews are so negative. It's a very old building in a very pretty location. The pictures posted are accurate as are the many positive comments on trip advisor regarding the service and quality of the food. The rooms do need some updating but are by no means unpleasant and the views from them are spectacular. The wireless is also very good. If you want modern / high tech you'd be better off booking premier inn and up. . However you wouldn't get the views and tranquility that this venue offers in abundance
Beautiful hotel, lovely staff and beautiful freshly cooked food. So nice to see a fab dog hotel too. Very clean. Very quite (despite having 2 weddings during my stay) such a lovely setting and good parking!
We enjoyed a three day stay in this hotel. Friendly personnel, great seaview, nice barfood. It is a bit old hotel but is has a certain charm that we like. We started in room 502 on the second floor. But as this room as only a small window they moved us to 206 with big windows and seaview.
Went for a family wedding!.. was a great day. View was amazing. Food was good. On arrival was good very helpful. Directed to the bar and to brides room. Drinks are a little pricey had an issue with a room that was booked it was then sorted as quick as it could have been but apart from that it was a good place to go.
The Walton hotel is set in a spectacular setting. We stayed 1 night and found staff to be friendly and helpful. However, our room was not value for what we paid. We were a couple and got 2 twin beds; we requested to pay for an upgrade but were told the hotel was booked. Though they had put the beds together, it was still quite awkward and uncomfortable as there was a gap between beds; also the mattresses were not comfortable. The room we got was close to a service entrance and there was constant noise with deliveries early morning. The room overall was dated in decor and had somewhat of a musky smell.
We got Married here over the weekend and we would like to say what a wonderful job all staff has done to make our day run as smoothly as we could have hoped for! The attention to detail was superb and they made our Venue look stunning (Avon & waverley suite)..... the food for our wedding and evening reception was fantastic including breakfast each morning. The rooms were very spacious with lovely views across the channel which made our stay even better. Thankyou again Walton Park Hotel for making our weekend very special and memorable and will certainly recommend to all.
Love this hotel. It's grand position overlooking the water and it's stately architecture and slightly shabby grandeur are delightful. The grounds looked good but torrential rain did not lend itself to much cliff path exploration. We like spacious rooms and comfy beds - we were not disappointed! Good breakfast - tasty back bacon cooked perfectly in my opinion and good fried eggs as well as all the other expected items. Staff were friendly and helpful - some of the younger ones a bit shy but good at their jobs. The housekeeping staff were lovely and the rooms and bathrooms spotless. This hotel has a lovely feel to it and we will be back - even better if they could fit a few weights in somewhere for my partner to train.
Let's get straight to the point. Awful WiFi - 0.06 mbs/sec is pointless. Terrible TV - about a quarter of the channels worked. Dreadful decor - room 421 is a disgrace. Pointless mattress - management, just go and feel the mattress and try and explain why this is acceptable. This hotel has had zero investment in what feels like decades. I didn't even bother with the lift as it looks like a death trap. If this is the standard that people expect from a hotel, they must think that a Travelodge or Premier Inn is paradise. Best Western, stop being cheapskates and upgrade the basic amenities of this hotel. New beds, new decoration, decent lighting, WiFi that is actually useful.
This was special, and at 90, l was apprehensive about the drive from our home on the Isle of Wight, but the view from the room on the second floor, looking across to the Welsh hills,and the food and welcome at the hotel made it all worth it .We even had a spectacular electrical storm on the night of the "day" !
We recently arranged my fathers wake at this hotel. We dealt with Den the assistant manger who was outstanding. The room and service was first class. We stayed overnight for two nights. The bedroom was super with great views over the Bristol Channel. Breakfast was great as was the service. The restaurant in the evening was very good. I recommend this hotel.
My husband and l walked back in time when we walked into Walton Park, it's ambience, decor was out of this world. It was fulfilled with a very old lift which you had to close the grill doors before going up or down, fantastic,it is to be replaced by a new uptodate lift. The decor all around and upstairs was very inkeeping with the age of the hotel. The service we received from all staff, wether reception or catering and the food was exceptional. Our bedroom was clean, tidy and we had a lovely view of the sea outside. We would recommend and would certainly be visiting again, thank you staff.
We stayed here with our Labrador for two nights and liked the location with an outside area for sitting and admiring the view and walks for our dog. The first room we had was at the front of the hotel by the road and there was not much room either side of the bed due to the shape and some noise from the road. Hotels of this age often have rooms of varying size and shape. The next morning we asked if there was another room available and was shown a very large room on the other side of the hotel with view, two beds (one of which we didn't use) which was below the dining room and we were told there could be noise early in the morning. It also had a large bathroom with lovely big shower cubicle. We couldn't refuse this and slept very well and didn't hear any noise. The room was spotless. We were greeted at Reception by Bridget, and Chris in the Restaurant was very helpful also. The pillows were rather firm so Jan in Housekeeping gave us two lovely feather pillows. Sorry not to mention any other staff as we do not have names but everyone we met were very nice. One of us had a very good hot stone massage carried out by a lady from Coast's who has a treatment room on the ground floor and this was booked by Reception. We enjoyed our stay here very much and if we are ever in this area again, we would stay again.
We stayed here for the nights either side of our friends wedding in one of suites. Absolutely brilliant staff who all went the extra mile and it showed. Very well run hotel, great beds and room staff plus plenty of parking and WiFi
had 2 nights here the bar was nice and couldn't fault the food, but the room was very basic and had seen better days, had a sea view which was nice but the bathroom was needed updating as did most of the hotel. Very nosy as lift was so old you could hear it from the room and every other bang that went on,At over £80 per night not worth the money,the staff were very nice and friendly and good location but shame about the room.
Arrived to be put in an attic room on the third floor with no view, no heating, no space and several items either broken or not working. Bad mistake as we had booked months before directly with the hotel but were never offered any choice of room, floor etc. Always choose a sea view room, preferably on the second floor. The lift is appalling as was the service at breakfast on one of the three days of our stay. We reported problems to management who dealt with situation very well but I would have preferred not to have the problems in the first place.
Staff lovely but had issue with odour in room which hotel must have been aware of as they had two plug in air fresheners in the room and had left bathroom light/ventilation on. Woke up to a dreadful smell. Feedback given in writing but not heard back yet.
My wife and I had a short break at this Hotel that has good views across the water, our room was basic but was very clean ,and we found the staff very helpful ,the down side was the food just not cooked very well and needs to improve before I would return.
Second visit this time on the way to Charmouth Dorset. Very friendly staff dogs accepted but again left to fend for ourselves in bar for breakfast. Staff seem to forget they have parked you there. Room was surposed to be executive but I don't think so. Very tired all over the hotel needs updating. OK for overnight so we will use again but could be a lot better
We enjoyed 2 nights stay at this traditional hotel in a beautiful location swith stunning views across the water towards Wales. The amenities were all of a good standard, and the service from all staff was truly excellent. The one drawback was the outdated bathroom, which would benefit from a fundamental refresh.
We attended a family wedding here and had a fabulous time. The location provides stunning views out over the Severn and as our weather was fantastic, (clear blue skies and beautiful sunshine) we were able to have the ceremony outside in the garden gazebo. What a great setting to hold the ceremony. We found the staff to be friendly and really helpful and it all helped to make the occasion better than we could have hoped for. Thumbs up to everyone! The hotel does look tired in places but given the accommodation cost which is part of the wedding package then these things can be excused. It certainly didn't spoil our weekend. The rooms were clean and comfortable and actually very roomy. Thank you for making our weekend and the wedding a memorable one.
This hotel could be excellent but for the small details that let it down. Decor in places is tired and in others has been poorly done. Food is good possibly better when they are not so busy. Staff are excellent in all respects. The Hotel is easy to find with its own parking although some spaces are quite small being restricted by overgrown hedges. Rooms are well proportioned and those north facing enjoys views of Newport South Wales across the water. on a minor poin bar prices are rather high.
This is the 6th time I have stayed at the hotel on a 3 day visit. The hotel is excellent value. Lovely rooms with outstanding sea views, Staff are very friendly and nothing is too much trouble. we ate in the dining room in the evening and there is a good selection, which changes each evening. Food is well cooked and beautifully served. If there is any complaint it is the decor in the dining room. It is bland and needs a fresh lick of paint.Otherwise a lovely stay, even my father in law ( who is 89yrs) enjoys the hotel and its friendly staff. We will be back again next year. M D Thomas
We stayed at this hotel overnight following a wedding the room was lovely with an amazing view. There were tea and coffee making facilities and a bottle of water on our arrival. Parts of the hotel looked a bit dated but the service and food made up for that. Lovely stay
Hotel is tired and dated. Heating is uncontrollably hot and ventilation non-existent. Bed was way past its best and collapsed on both sides. Also had a security problem when another guest mistakenly entered our room using their key card. There were cooking smells in the room from the hotel kitchen and the drains in the bathroom smelled at times. On a positive note the breakfast was excellent and the staff friendly and helpful (as much as they could be given the hotel limitations), on balance I wouldn't use this hotel again
Such lovely staff, great customer service. Our origin is Sri Lankan who are living in London. We had booked our holiday on 21st April which was such a sad day for us as Sri Lankans. We were in Wales and decided to cancel our holiday and head back home, but forgot to cancel the booking we had with Best Western Walton Park, Clevendon. We have called them to inform that we are unable to check-in, due to what has happened in Sri Lanka on the Easter Day. They have considered and understood our matter & got back to us in the morning. Informing that they have not charged us for the full booking fee without even charging any penny. For the time being, were were really stressed out and sad, but in the same time we were so grateful that there are some lovely people in this planet who are concern and understand other peoples' matters. Definitely highly recommend and will be visiting in July & August. Many Thanks!
The bedrooms are a good size although I did have a few problems. The bath had back-flow when the guest in the next bedroom had a bath. It took a while to find the on/off switch for the heated towel rail (in the wardrobe) The tv remote seemed to do it's own thin eg the volume button controlled the programme choice and the programme button altered the volume. The bar and restaurant staff and food were good. The car park is of a good size. On checking out my bill was wrong with items charged for that were not had eg 2 breakfasts and 2 other continental breakfasts were charged as full breakfasts. This problem took half an hour to sort out. Not a bad hotel but needs some work to make it good.
This is a lovely old fashioned hotel in a great location overlooking the Bristol Channel to Wales (when it isn't misty!). Nice walk along cliff from public park near hotel to Clevedon water front. Excellent service from friendly and helpful staff. Good well cooked food in the restaurant for breakfast and dinner. Room needed refurbishment it looked a bit tired, particularly in the bathroom with cracked tiles and an electric shower that worked but with poor flow, partly due to the shower head being furred up. It has an old fashioned lift which worked well when guests remembered to close the manual doors when leaving it. Despite the notices, a number of times I had to use the stairs to find the floor with open doors before my wife could use the lift to get to/from our room on the 2nd (top) floor. It was an ideal stop-over on a long journey down to Cornwall and back.
Fast check in , Fast Checkout, quiet, good food, helpful staff, The gardens were pleasant. Outdoor seating. Although having a dated appearance it was very clean and in good order. I would definitely recommend this hotel
We had our wedding here last weekend (April 13th). The setting is beautiful, the staff are kind, friendly, hardworking and made our day amazing. We must mention Kat, Marie, Paddy and disco Rob(!) by name for personal thanks, but all the staff were great. We would recommend this venue to anyone, rooms are lovely, food plentiful and a very relaxed atmosphere plus good value for money!
My partner and I stayed here for two nights on 10 and 11 April and, on pulling into the car park, were blown away by the beauty of the cliff top location. Inside, all the staff we had any contact with were friendly, helpful and professional. We had breakfast and dinner on 2 days and, on each occasion, the food was delicious. At dinner, it was possible to order from the bar menu, as well as the a la carte one - extra choice and the opportunity to save a bit. On the a la carte menu, they offer two fixed price options (2 courses, or 3). Breakfast was a combination of buffet and table service. We were lucky enough to be able to eat at a window table on a couple of occasions and, in our view, you'd have to go a long way to beat the combination of delicious food and a stunning sunset. Purists may say that some areas are decoratively tired, but everything was clean, fully operational and oozing the traditional charm that we have come to associate (and love) with Best Western hotels. Another major plus for us is the hotel's nearness to the cruise terminal at Bristol Avonmouth (about 20 minutes).
This place is very much of the traditional victorian hotel but with modern bits. The floors creak. The furniture is dark and heavy. It's noisy . But it has nice staff. And some lovely views. Not much in the area but for a quiet night away it's ok.
Good first impression and the views are stupendous. Good experience at reception with an efficient and friendly receptionists. We were upgraded as we are platinum members to a lovely sea view room. Very clean and comfortable and roomy. The bed is very comfortable. Nice bar, elegant dining room and scenic outdoor terrace with seating. We are enjoying our stay and we can recommend to you. The hotel is not without its maintenance problems as it is a stately old building but it has to be admired and enjoyed.
Great location and friendly staff. The room was comfortable and the shower nice. The view was lovely and a wide window sill is ideal to enjoy a cup of tea and relax. Breakfast was delicious and there was a lot of choice. The coffee blend could do with a rethink. The hotel could do with a good spring clean though. Overall the cleanliness is good but skirting boards etc have been neglected and there are a fair number of cobwebs around .
Really great location with fantastic views of the sea from outside and inside the bar/ restaurant. Lovely decor although needs some updating. Old fashioned lift was a nice touch. Staff very friendly. Breakfast was nice in the morning and included within price for us. 10/15 walk to main high street
I have been putting off writing this review as I wanted to get it right and let my thoughts and experience settle. We have stayed at this Hotel 3 times now over a period of 6 months. December 18, January 19 and March 19, all dates were out of the school holiday season. Dec 18: A ground floor side room with views of the car park path and next to a maintenance room, (4 x day stay). Out side this room would appear to be the place for storing all the broken chairs and beds. This room, as are all the rooms was cold, the bed lumpy and the exit door on the other side of the wall was noisy. In this room we first came across a constant issue with the cleaning staff – they don't take glasses away if you bring your bar drink back to your room. 3 x days they sat in our room looking at us?? We tried the restaurant on one occasion, found it very cold and the staff although friendly are poorly trained in service. Food to salty and over seasoned. Bar food: I purchased a beef burger with chips in the bar overlooking the sea. It was small and terribly overpriced. Please you have log burner in the bar – please light it!!! Jan 19: 2nd floor side room (4 x day stay), so small you couldn't get your case passed the bed. Bed so small that we could move without waking the other up and walls so thin you could hear the other guests! The smell coming from the bathroom was awful and the rooms walls needed to be painted. This very old hotel has significant drainage issues. We tried the restaurant (again), it was raining and we didn't want to walk it the town. There was only one other couple in the restaurant. We ordered our food (after a long wait) and had to ask for bread and water. The service order took an age and when it arrived was frozen in the middle. How do you get deep fried mushrooms wrong! We left… We did update the manager as we left into the rain and found bottle wine in our room on our return. Dear House staff, please take our glasses away……!!! Mar 19: An upgraded room up in the 5 series. (4 x day stay) Much larger with a lovely large bed and sea view through a small window. Unfortunately, cold with a bath plug that glugged all night? We did find a heater in the cupboard. I thought I would give the bar one last chance to redeem itself with regard to the bar food…? This was a tragic mistake; the lamb burger was the size of the old 50p piece and I had to search for it in the dry bun and large salad leaves. There is a fridge in the bar that makes a high pitch noise when on, its like white noise!! We for the first time took the breakfast included option. This is expensive for the quality of the food offered. Please put the yogurts in ice, clean the tables so that newly arriving guests can sit at the windows not look at 4 dirty tables and staff sanding around. My wife only ever has coffee £10 is a lot for coffee? Please you have log burner in the bar – Please light it!!! Points of note; This Hotel is need of restoration It has no completion in the area The staff on the whole are lovely The hotel would appear to be a museum of chairs? The plumbing is poor The hotel is consistently cold? The bar food is poor and over priced
We arrived (with sausage dog as usual) and had received a very good 40% discount online. The hotel is obviously quite old, but very clean on first impressions. Staff smiling and polite. Our room had a sea/estuary view, unfortunately it was a little foggy, but I'm sure on a clearer day it would be very impressive. We went out of a meal, returned at about 9pm, had a good nights sleep on the king size bed too. Breakfast is served in a large room with a coastal view and there is a selection of fruit juices, fruits, cereal and pastries to start off with and toaster for self service, all good. There is also a menu on the table offering a few choices, my parterre had the full English and I selected the smoked haddock. The full English looked OK, there was one of everything. My haddock was different....taste wise, it was good, size wise, it was comical (best description I can give it). Without exaggerating it was probably smaller than a tea bag!. In fact it was so small it was amusing and the parsley next to it resembled a piece of broccoli in comparison. I chose not say anything as it had made us laugh and there was loads of toast and other things to eat which was great. Bags packed, checked out, nice staff again. Yes we would go back, can't wait to see the size of their kippers!!
Very comfortable room (shower pressure could improve a bit), staff very polite, nice quite location, excellent breakfast, very good value for money. Only down side was mobile phone signal and a bit of walk into town, especially coming back (hills).
Stayed here on a business visit to Clevedon. Friendly reception welcome. Old fashioned lift looks like it would fit into a Mrs Marple TV set! Room very large but bathroom needs a bit of work. Looks like some upgrading is going on (toilets near bar have been upgraded). Bar very friendly and bar food was very tasty and reasonable value. Didn't have time to look or wander around outside but the views from the car park looked very good - hopefully I will get more time when I am next down that way!
What a fabulous venue for a wedding, they had a wedding coordinator and she had a perfect eye for detail and the result is that it was absolutely stunning. The rooms were clean and comfortable and they could not do enough for you. The wedding was beautiful the colour theme was purple so when we went in for the luncheon the room took your breath away, there were favours which had their name on and the date etched in wooden heart on top of tiny boxes containing sugared almonds, place names were on cut out doves long tall purple glass vases on the tables containing lilies, purple and silver confetti type with just married etc and the food was great. In the evening there was a disco but their first dance as husband and wife was made special when their friend Hannah White and her husband sang their favourite song, what a voice Hannah has got it was breathtaking and they were on their way to Norway to cut their fifth album. A buffet had been laid on also. A wonderful day spent with wonderful people and one that will be remembered by all forever.
Just spent a delightful 2 nights here with family and friend reunion. Friendly helpful staff. Great location .. peacefully away from town but close enough to walk 15 minutes to restaurants, shore, pier and shops. Ate both nights in the hotel... food was delicious and good value. Floors and lift are creaky but add to the charm of an Agatha Christy atmosphere! Would come again and recommend to friends.
I stayed at this hotel for 1 night for my 70th and my sisters 60th birthday celebration. The venue is excellent for this occasion. The bar staff where very friendly. The room I stayed in was 411. It had a four poster bed and was very large with a great view. I would like to thank Chris for making this happen. The room was very clean. The hotel is a beautiful old building and is full of character. It still retains most of the victorian features. The breakfast was fabulous and the waiting staff were very friendly. I would not hesitate to recommend this hotel.
The location of this hotel is breathtaking and the building and grounds are lovely. The interior of the hotel needs updating. The shower and toilet in my room did not work well (though they were modern) and the bed was horrible and lumpy. The worst part was the food in the restaurant - absolutely terrible two days in a row for breakfast, dinner and afternoon tea. Such a shame. The staff were lovely and friendly.
Lovely hotel very helpful staff lovely comfy clean rooms,and good food. From the time we checked in until the time we left we were made to feel very welcome. We would definitely use this hotel again. Not far from the sea front and a nice walk to the Town.
Stayed here just the one night, in a superior room with glorious views over the Bristol Channel. Very competitive room rates - it helps if you are a Best Western member. Good car parking adjacent to the hotel, which is on the coast road, As with most reviewers, we loved the lift - just so much character. Hotel was clean, but older style. Most public rooms overlooked the estuary, including one I popped my head round to see that it was laid up for a wedding. There are some Meeting rooms. Good friendly staff. Dinner was a little disappointing - nothing really special, but you have to remember its three stars not four. Adequate buffet breakfast. Very reasonable bar prices. Had a lovely male manicure and pedicure the next morning, as luckily the charming franchisee had one spot left for me. You need to book this in advance.
We went here for a wedding gathering. The setting was nice . The food let it down. The starter was ok. The main course roast was served cold. Not pleasant . Cold meat gravy and veg. Some veg was served burnt parsnips and potatoes. Desserts was standard bought in desserts. Surprised as its suppose to be a so called up market hotel shame nice building .and location but unfortunately the food let it down
Lovely pleasant hotel. We had an amazing view from our room, location really is fab. The room itself was clean and well sized ! Had a few drinks in the bar in the evening and the bill wasn't terribly huge at all for what we had and all the staff were lovely and accommodating .
Stayed one night on Business- unfortunately the weather wasn't great so we couldn't take advantage of the fabulous view. The hotel is impressive but shabby in places and the room was dated and shabby especially the bathroom. It was clean but does need a bit of TLC in parts. Loved the lift up to the floors - reminded me of an Agatha Christy film!
..but it is in a fantastic position atop the cliffs looking out over the Severn Estuary towards South Wales. We witnessed two fabulous sunsets from the "Terrace Bar" on both the evenings that we were there. Without exception all of the staff that we encountered were cheerful, friendly and helpful, which makes a big difference to any establishment. We dined in "The Somerset Restaurant" on one evening, and in the afore-mentioned "Terrace Bar" on the other. Food and service were both very good. Our room was comfortable and clean with lovely views across to Wales, but sadly the windows only opened part way (Health & Safety ?). I still enjoyed pulling one of the armchairs in front of them to sit and drink in the view though. I notice that some other reviews have described the hotel as "shabby", but I think that to be an unfair assessment now, as during our visit carpets in many of the public areas were in the process of being replaced, which will doubtless lift the whole appearance. Must just mention the gloriously old-fashioned lift. It almost needs a uniformed attendant to complete the picture of Victorian/Edwardian splendour - concertina iron safety gates, brass push-button panel and all. The buffet style breakfast has always been a personal favourite as it enables you to just take as much or as little of whatever takes your fancy as you want. I've never seen my wife eat so much at breakfast !
A corner room or sea view is well worth the amazing views across the Bristol Channel to Wales. The rooms are comfortable rather than posh and the food is fine. Excellent service too. Only complaint is that there are no variety of tea bags provided and only one bottle of water, one hot chocolate sachet and one pack of biscuits in the room even when two people are sharing. When I asked at Reception thinking this was a mistake, I was told it is Best Western Policy. This is ludicrous and, even if it is, I would challenge the management to use their initiative and provide more. For very little cost this would have a massive impact.
Perched right on the edge of the sea, the location of this hotel is stunning. The interior is decorated basic, but by retaining the vintage pieces, such as original traction old fashioned lift, it is such a pleasure to stay in. Clean, tidy, good staff, free parking, lovely small town with amazing places to eat a 5 minute walk away. This Best Western in Clevedon is a definite recommend.
We stayed here over night as we were visiting a wedding venue near by. The hotel is impressive with lovely views- however for me it was tired, shabby and needs a good decorate. Our room was up in the roof, top floor, the window small but the view over the water nice. The double bed was in a slope abs one side an inch lower than other and we had bugs in the sheets- the Black hoping kind. The bathroom was grubby and looked like a good bottle of bleach was required. The overall internal decorating was pleasing to look at but old in a dirty shabby way not nice old. The bar area was nice and lovely bay window views. We did not eat dinner there but had a breakfast- usual lukewarm selection but no mushrooms.... the restaurant room looked like it needed a huge paint job and the curtains near where we sat had a bulldog clip on them.... The general areas had threadbare carpet, grained in dirt on the stairs and gaffa tape holding the carpet down in some places. Over all nice location, tired decoration and nice staff. Would not chose to stay again- Shame as my wedding venue is near by and my guests need a location to stay in... not here though.
We have stayed many times at the Walton Park which really speaks for itself. In general we have always been happy with the service we have received. The hotel needs a bit of a refresh in the communal areas but I think that is being addressed. The bedrooms are spacious and the beds very comfy. The breakfast is very good value for money and the staff are friendly and efficient.
Really enjoyed our 1 night stay here following a friends party. We were a group of 11 and they were happy to accommodate us in the bar restaurant when we rearranged the tables to get us together. The food was good (I had a steak burger). The room was far nicer than I expected for the price, admittedly we had the offpeak winter deal price. Cosy carpeted room, with enough space to be comfortable, and what appeared to be recently decorated, and recently fitted shower room. The shower was large, with a small shower head, but good water pressure. Clean, with toiletries and kettle, and a luggage stand, etc. No fridge though none required. Apparently the sea view rooms are larger, we just got a road view. Breakfast was lovely, all you needed, pastries, cereals, fruit, and full English. The staff were friendly. Parking was tricky on our return at 10pm, but we managed to find somewhere on the street. They do have a car park though, but there were 2 parties at the hotel. They also have an old fashioned lift which was quaint. I'd happily return, and happily recommend.
Hotel is in a spectacular location and could be top notch but the customer service is average. It does not have that extra sometning. The rooms are nice. The decor is a little dated but some decorating appeared to be going on while I was there so it may be that this is being addressed.
Nice location overlooking the sea. Room not big -but big enough for one night - bed big and comfortable. Tv fine. Toilet needed two flushes every time. Towel rail in bathroom blast furnace hot !! - radiator in main room blew hot and cold - Bath took long time to fill Shower fine
Was a bit of a strange hotel and not the worse for it. If I had written on my initial experience there would have been no stars at all. Also I had just stayed somewhere really super and that had coloured my judgement. My first room smelt like death. I visit places where people have died and it was exactly the smell. It was also over small and a weird shape. That's par for the course on an older hotel that is a conversion or has had changes over the years. The smell was not acceptable and I went down and was offered a number of other rooms. One I took that was directly under reception. This had a weird bed, nether fully set up as a single nor fully converted to a double. I managed to sleep well in it though. The bathroom was huge and up a stair case. The food was was not the best, a bit 70s but the service was excellent. Breaskfast was ok, without being memorable. They could make a cup of tea which is a skill beginning to go in Village and Holiday Inn chains. Basically. The Hotel needs money spending on it. The receptionist said that this was in hand and with that in place it could be a nice wedding venue in August with the Bristol Chanel behind it and a bit of rare sun. The staff are excellent. I hope they manage to pull it off.
Stayed here during trip from south coast The hotel is clean and warm could be a good view from room of Severn Estuary unfortunately dark and poor weather on this visit Breakfast menu extensive majority of items self serve from buffet Overall the hotel could benefit from updating The lift is of the old style two concertina doors requiring manual operation a good example of engineering of the past
I didn't expeçt much to be honest, it's ancient, cold smelly rooms, worn carpets everywhere, there are no smoking rooms and they forbid vaping, the staff are friendly and the view is good butthats it. If you are used to hotels of quality pass on this one
This hotel is very old and needs a lot of refurbishment. The public areas like reception, bar, restaurant, ground floor have all been refurbished and look quite nice. Once you go up a floor to your room, the money has certainly run out. It is incredibly dated. Worn carpets, terrible wall coverings of the thickest artex/plaster I've ever seen. My room was very dated. The window was so rotted, I don't know how it stayed in. But, saying all that, the room price was pitched accordingly. So, you pay for you get. On that basis, I have to say that I was reasonably happy. Luxury it isn't, but it is priced on what it is. The staff were very friendly in reception, the bar, and the restaurant. I had a meal in the bar one evening and the food quality was very good. Much better than I was expecting. I had a couple of cooked to order breakfasts too, and they too were excellent. Good quality, portion size and service. I was here all week and I kind of forgot about the refurbishment needs in the end. Position is great with a very short walk to clevedon sea front, restaurants and boutique type shops.
My daughter got married here on the 22nd December 2018 The hotel catered for 113 for the daytime and 150 for the evening. The staff were fantastic and couldnt be more helpful thoughout the day all staff were 5*. Rooms were well decorated and fresh. Great wedding venue
This is a lovely ‘olde worldly' hotel. Every member of staff was friendly and helpful. Room was big & spacious. Bed was so comfortable and big, 3 pillows each & I didn't have to ask. Spotlessly clean. If your looking for an ultra modern hotel with all mod cons don't come here. Defiantly will be back Thank you
Our stay for the New Year's Eve party was very good. We had a room on the 4th Floor with a 4 poster bed and a lovely view over the Bristol Channel especially on 1st Jan when we woke to a beautiful morning. The banquet was very good, with 7 courses and the chef catered well for those with food intolerances (with a bit of prior warning). Even the disco wasn't unbearably loud, enabling us to chat with friends and dance to songs we wanted to, rather than retiring to the bar. Well done The Walton's.
The room I had was large and nicely furnished. The views were great. I never visited the bar so can't comment but the corridors are pretty tired looking and the carpets showing signs of wear. That being said, with a new bar and rooms that have clearly been upgraded recently it may well be that plans are afoot for updating the public areas. Every hotel goes through cycles of upgrade and this one is no different. Breakfast was fine and the staff were friendly and efficient. No reason I can think of for not returning to this hotel.
Hotel is in a good location within walking distance of the pier and the attractive restaurant area of Hill Road. Staff are also good and helpful, attractive bar area with great views. However, as others have observed, the corridors and many of the rooms are very run down. Having said that, prices probably reflect the condition. WiFi also challenged for much of the day. Its hard to find a larger hotel in the area with good facilities and a higher standard.
Attended Christmas Party Night with a group of friends last eve. The party night included a three course meal with a disco afterwards. The meal was very nice, the service excellent and definitely a Christmas party atmosphere at the hotel. The drinks were a little on the expensive side, but hotel bar prices usually are. Would imagine the hotel is excellent for a wedding reception or any type of celebration here.
We stayed for a couple of nights in November. The hotel is pretty old and creaky but they have modernised the bar area and are doing up the rooms as well. We had a newly decorated room with a sea view which was lovely and large and clean. The staff are friendly and it's in a good position to walk to Hill Road for a great choice of food and drink. Nice for a walk to the sea front too.
Friendly welcome by reception. Our room on the second floor looked as though it had not been updated since the seventies. Heating did not work properly hence a permanently cold room. On a positive note there were great views of the Bristol Channel. Feeling was of a very tired hotel. Breakfast was distinctly average with under cooked bacon and over cooked eggs. Toaster did not work. Definitely not value for money
We stay at the Walton Park Hotel, Clevedon regularly when visiting family. Whenever it is possible we are given our favourite room, which is clean, well decorated, and has a superb view. The staff are always friendly, helpful and professional. The breakfast is second to none, well cooked and plenty of it. We have always been able to park either in the car park or on the road directly outside the front door. Most important of all is that they welcome dogs. We will not stay in a hotel without our boy.
I was welcomed on arrival by Magda who is an excellent front of house staffer - friendly, warm and efficient. An immediate big plus for my stay. Parking space is a bit tight if you have a large car. I chose a superior room overlooking the Bristol Channel. The room was big, very well laid out and comfy - the only room I have ever stayed in better than this was at a five star hotel over the bridge into Wales. So you get a lot for three stars here. Super layout, nice furniture and fittings, big bathroom, lots of luggage space and the view is great. Parts of the hotel could use a refurb such as the stair carpets. The hotel layout is interesting and I would have explored further given more time. Breakfast service was efficient and polite in a nice dining room, though I would have liked an immediately available veggie sausage option - it meant a wait of ten minutes which I could not spare. Perhaps I should have asked Magda the night before? Or got up ten minutes earlier. Overall a super stay and I am sure I will return.
Great location on the cliff tops over looking the Severn Estuary. A Monday night in November probably isn't the best time to visit but it was very quiet. Staff at check in, breakfast and in the bar were all friendly. Food in the bar was hot and breakfast ok. It's just a little tired with worn carpets, cobwebs on the ceiling, scuffed walls and creaky floors and bed.
Stopped here for one night in room 208 which was a lovely large comfortable bedroom with great views out to sea and the welsh coastline . Windows were very mucky when we arrived probably from spray and mud from the sea during recent gales. Next morning they had been cleaned . Good quality TV in room with tea and coffee available and complimentary bottle of still drinking water. The only minus point was that our room is under the dining room which has bare wooden floors, consequently there was a lot of noise during the evening and morning during breakfast from people walking back and forth plus chairs scraping on the bare floor. We mentioned it at reception and they immediately gave us free breakfast and dog stay which was a really nice and unexpected gesture. The hotel has a lift but one I hadn't seen for years, very old and wooden with manual sliding metal grill doors.Lovely old historic item which I was told is over 90 years old and still works. Lovely hotel with a large spacious lounge with great sea views, we will certainly come again, but avoid being under the dining room. Staff were all excellent, helpful and friendly. Clevedon Pier is about 15 minutes walk away, and there's a tarmaced coast path that runs along below the property. Very peaceful and restful hotel
I stayed in this hotel recently and have to say overall not a bad hotel. I couldn't take in what seem to be great views as I had to leave whilst it was dark and didn't get back by the time it was dark. The staff were all very friendly and polite and the room was lovely, it's not often I have more pillows than I know what to do with. The first issue was with the TV, on the first night it didn't work which was disappointing as I wanted to relax after a days work, so the following morning I asked if someone could look at it. When I arrived back to the hotel I realised that the TV still wasn't working so I went back to reception where they informed me the engineer wasn't going to the hotel until the following day. No good to me, so two night without TV and they didn't have any downstairs in the bar. My second issue was the food, There wasn't anything wrong with the food it was just on the first night I had the cod and I asked the person serving if they could leave off the mushy peas, when it arrived it came with mushy pea's. Now I watched the person serving actually write down that I didn't want the peas so the kitchen have obviously ignored this request. The next evening I ordered the steak burger where I requasted that the burger came without any Garnish and came plain and as before I watched the person taking the order write this down and yet again it was totally ignored by the kitchen. The problem I have with this is that I am allergic to cheese and if this burger came with cheese after I asked for it to be left off it could cause me problems. This needs to be dealt with as some people obviousy have more serious food allergies.
Stayed at the hotel recently for a business trip. I would recommend going early if you need a car parking space as the carpark doesn't appear to be that big considering the size of the hotel. Quick and easy check in. Room was nice and spacious. Plenty of hot water in the bathroom looked to be recently refurbished. The room was spotless. I'm not sure if my room was next to the kitchen but there was a plug in to hide some of the cooking smells. Comfy bed with lots of pillows. Slept well but the hotel is a little noisy (barking dogs) so if you're a light sleeper I recommend packing ear plugs. If I was back in the area I would look to stay again.
Tired hotel but basically okay value for money. Everything works. Okay bed and pillows, I have had worse for more. Location is good for restaurants quite nearby. I have rebooked already. Hopefully I will get a bit large room next time.
The hotel is just lovely, rooms clean and quiet. Staff is attentive and friendly, and Brigit was especially helpful. The only drawback is the somewhat isolated location but the view makes up for the inconvenience.
This hotel occupies a stunning location, high up and looking out directly onto the Bristol Channel. In some ways it's location reminds me of that amazing classic hotel Reid's Palace in Funchal, Madeira and I cannot say anything more favourable than that! I last visited the hotel back in the 1970s and it has changed, but not that much. There has been some modernisation, the old carpets have gone, revealing the original wide floor boards, now with a dark stain, a real classic look. There is a new bar area, which looks very modern with its own outside entrance, fine for some but to my mind a bit incongruous compared to the rest of the hotel. The stairs however could do with some work, as they are a bit creaky and the runners are worn, but the lift, oh the lift, an old Evans one from the 1920's is an absolute treasure and (note to the management) should be retained at all costs. Although an independent business, there is also an in-house treatments room (Coasts) offering a full range of treatments - I had full body and facial massages and both were very good. The rooms are comfortable, quite big, although the bathrooms are a little dated. The food is reasonable, I ate both in the bar and also tried the formal dining room. Both have stunning sea views. The staff are very friendly. It is clear that much of the hotel's business over the weekends is as a wedding venue and I can see how this would work well. I stayed during the week while on business and it was quite quiet, but I imagine it could be quite noisy if full with a wedding party. If you are looking for a typical modern hotel, then the Walton Park Hotel is not for you, but if you are looking for something with charm and and a little old fashioned, then do give it a try. And finally, at the prices they charge, I think it is really excellent value.
We have been going to the Walton for many ,many years, I first went with my parents in 1963. My wife and I had our honeymoon there in 1973. The makeover has brightened the hotel up and the food and service is brilliant.
We have family in Clevedon so when we visit them we stay here. Best Western were offering B & B in an executive room for £69. The room was large and bed comfortable and we had a sea view. Breakfast was really good. Staff are always very friendly. We will be back!
Came here as a stop over on our way to Devon. Price wasn't cheap as it was £10 per dog and we have two but I asked for a room on low level and we were given the perfect room, 203. It was right next to the exit on ground level. There was everything you want in the room which was clean and had everything you could want.
We have just had a perfect wedding at this hotel last weekend. Obviously a lot of Weddings take place at this hotel, but this means that the Wedding day flows through perfectly. The waiting staff & master of ceremonies were excellent, polite & efficient. In fact, all staff were brilliant. We had a Wedding package including a DJ who was friendly & very good. There was continuous dancing all night. Over half our Wedding guests stayed the night following the Wedding in rooms with amazing views over the Estuary & beyond to South Wales. Ceremony & Wedding meal room looked lovely. An amazing setting and perfect Wedding day.
I paid £85 to have a room that has not been cleaned for months! The table and mirror and the lampshades were covered in dust and dirt. Out of 5 lampshades 2 did not work and the rest hardly gave any light, there was also a brown stain on the duvet cover. The curtains were torn and the roller blinds were broken as well as frayed! Absolutely disgusting and disrespectful to any customer foolish enough to believe their website . Needles to say the breakfast was not included and the price quoted buy the receptionist was higher than the site when we checked!
The hotel could be amazing. The rooms need a little TLC, the public areas are tired. They take dogs. The service was excellent. The views from my room were great and it was well appointed just a little tired. I would stay again.
Lovely hotel, dog friendly, clean & tidy room, welcoming staff, & great location! Had a lovely timr, as did the dog & breakfast was great. Only 1 thing i would say.....i would expect a slightly better desert menu.....your pics show wonderful puddings but only 4 available and only cold option was fruit salad....perhaps something to look at?
On arrival beautiful building and surroundings. Very friendly greeting as we checked in. The decor and rooms are a bit dated but my husband loved the old 30's lift. Our room was clean and spacious but also needed some updating, it got very hot in the room and only ventilation was the window. We did have a fantastic sleep the bed was super comfy and the view was beautiful, especially the sunset ?? Good selection at breakfast.
Very limited menu. Cold soup, gristle all around the meat without enough vegetables, boring puddings. The fact that there was only one other couple there sums up the meal I think. We won't be hurrying back.
I write this review with a certain amount of sadness as I have been visiting this hotel for over 60 years. It is ideally placed in a quiet area of Clevedon with lovely views across to Wales. Unfortunately, probably through financial necessity it seems it has become the Wedding capital of North Somerset. We were there twice in a week when we witnessed three weddings. Yes we were warned about the wedding and the possible noise, through emails, incidentally I received one addressed to me and one addressed to someone else. When I reported this they seemed unconcerned about this breech of data protection. Yes we expected a bit of noise but one of our party had to phone down to reception at 2-30 because a riotous and extremely noisy party on the floor below. My son was woken several times by people shrieking and arguing out side his room. Our room was small, if someone was sat at the desk it was impossible to get from one side of the room to the other but it was clean and the facilities we're clearly quite new, such a shame the toilet seat was the wrong size. The food was adequate and breakfast was plentiful hot and tasty. The reception and waiting staff were very pleasant helpful and efficient and cannot be blamed for the antics of drunken wedding guests. Such a shame up until these to visit I have always enjoyed my stays but I will think twice about booking again.
Very good stay the food was great although the bar drinks were quite high.Our room on 2nd floor (2 nights), was great over looking the seaOur third night in a smaller room wasn't so good with a noisy pipe regarding heating the water tanks....
We have stayed at Walton Park a few times and in August we held our wedding there, I can not thank the whole team enough for all their hard work and we had a magical day. Receptionists...as always friendly and welcoming to us and our guests, checking in was well organised and quick despite most people turning up together. House keeping...everyone's rooms were clean and tidy and a special thank you for tidying the bridal suite as after getting ready it looked like a bomb had hit, later in the day we returned and the room was immaculate. The function rooms were lovely and clean and the outdoor area of the wedding looked amazing too. Food...every meal we have eaten here is quality but our wedding breakfast and buffet were amazing, everyone enjoyed the food and commented on how tender the meat was. The staff worked hard setting up the room to look lovely and the staff that were serving were professional and attentive. The master of ceremonies was lovely...thank you. All staff involved were outstanding , thanks to Kat the coordinater and everyone involved The team that work at this hotel make it a great place to stay, thank you all for all your hard work ...see you again soon
Positives Comfy bed, nice food, nice staff, sea view Negative Ceilings in room and bathroom peeling needs re decorating. Although a lovely old building the whole place needs upgrading or at least painting. Room 509 avoid
I have to say the highlight of the stay here is the people. The Reception staff, the housekeeping staff, and the restaurant servers could not have been friendlier. We were given great recommendations for a morning run, restaurants, sites to see, etc. I especially enjoyed the friendly woman in the pub; she just made our trip. Thank you. Clevedon is one of the jewels of England; we feel like you wouldn't go here, but this hotel is a great reason to go. The dining and exploring were awesome. I'd say this.... the building is magnificent and stately, and inside is very nice, but it could use a little makeover. Not important to us, but worth noting.
The Walton hotel provided an excellent quality stay for our family weekend. Although the hotel were busy with weddings all weekend we received top rate service from all staff members. The hotel is lovely and quirky and I can image there to be a beautiful view had the weather been nicer.
This hotel is full of character, formerly old Victorian houses converted into hotel.Very warm welcome on arrival. Loved the ancient lift(please do not replace) also our very spacious room in the eves with gorgeous sea view.. No air con, but a large fan was speedily provided. Very well equipped bathroom with nice toiletries & large good quality towels. Good wifi and tea/coffee with biscuits. The breakfast served in the restaurant was the conventional hot/cold buffet plus other items to order. Nice to have a pot of coffee. The service was friendly & efficient. Very good evening menu, changed daily, also decent wine list. Service could not be faulted throughout. We shall return.
We booked a room with sea view. We weren't disappointed. Beautiful views, tastefully decorated, comfortable large room with en suite. Staff were very friendly and helpful. We opted to explore local cafes and restaurants for meals, but did have soup and sandwich on first day. Very tasty. We would happily visit again. They also allow dogs, although we didn't take ours on this trip.
Good things: friendly receptionist and nice welcome. Thoroughly enjoyed sitting in relaxing terrace bar drinking wine and watching the shipping in the Bristol Channel on a somewhat bleak August evening - totally chilled following good steak burger and equally good minute steak with garlic butter. Helpful barman. Good breakfast buffet with very helpful staff - especially the two blonde ladies - sorry didn't get names.Food regularly replenished. Dog friendly. Less positive - threadbare somewhat grubby carpets on stairs leading down to our room - 204 - carpet outside room becomes increasingly grubby as it leads to door to garden. Room was disappointing with brown nylon carpet in inner hallway leading to grey badly fitted and stained carpet in room which was itself furnished with old fashioned dark wood furniture and a somewhat eclectic mix of 2 beige chairs, one grey checked chair and a horrid dark blue leather sofa - felt like a downmarket seaside b&b. Wish I'd packed slippers. Some mouldy bath seals - bathroom appeared to be reasonably newly refurbished - so nothing some bleach wouldn't sort in minutes. Positive - what you expect of a Best Western - sewing kit, biscuits, tea and coffee, mints and a really good night's sleep lulled by the noise of the sea and the wind outside. It's possible that the non dog rooms are better but we travel a lot with our dog in the UK and Europe and we've never felt the dog to be a reason for a poor standard room.
OK - it was fine for our stop-off on the way South off the M5. Our stay was during the very hot weather and our room was up in the eaves with a very small window - so quite hot ! It was a Sunday so no restaurant service for dinner. We did book a table in the bar area for an evening meal when we booked the room. On arrival we asked the young lady in the bar if we could have one of the tables in the window which overlooked the bay and she said she would keep one for us. Our table was booked for 7.30pm and we came into the bar at about 7.20. One might have guessed that she had a table for us in the middle of the room as far away from any window as possible ! The meal was very good and surprisingly good value. Breakfast was good as well.
I stayed here for one night (B&B) as I was in the area for my work. It was my first stay here and first visit to Clevedon. The hotel is pretty old and parts of it feel a little dated, although that all adds to the character of the building. The staff I encountered were all very friendly. The hotel sits on the clifftop and offers amazing views over the Bristol Channel and across to Wales. The historic pier is approximately 15 minutes stroll away. The room was well equipped although a little tight for space, with the bed being quite close to the door as you walk in. The room had a desk, free Wi-Fi, plenty of sachets of coffee, tea etc and a kettle, TV, enough storage space, plenty of power sockets (although some were a little tricky to access under the desk). The bathroom was a reasonable size. The only minor niggles was a fairly weak shower, and a lack of air-conditioning in the bedroom (which wasn't a surprise given the age and design of the building). I was able to open up the window and get a little air into the room, but it stayed pretty warm throughout the night. Breakfast buffet was good with plenty of chilled fruit, hot dishes, and coffee was served at the table. Overall this was a nice hotel with friendly staff and situated in a wonderful location, just don't expect it to feel modern.
During our stay at the Walton park, we loved the room and it's simplicity. However as night came and the wedding party we're celebrating their evening, the jumping and dancing on the floor above our room was causing the windows and walls to shake. We were unable to sleep due to the fact that everything was shaking and the noise booming above. The music just seemed to get louder and louder and having a wedding the next day it was not ideal to be kept up that late. I suggest that the rooms below the dance floor and the level of the wedding should be allocated to those who are attending that wedding- this way no one would be disturbed.
Advertised restaurant and terrace bar - when arrived on Sunday was going to have lunch but there was not food facilities . On booking in was told restaurant was closed that evening but we ccoukd eat in the bar /bar menu only .the next day we had been out all day came back hungry only for a sign to say no food available till later that evening due to large function . Which yes I understand but we are all paying guests why should hotel residents take a back burner to functions . Very disappointed that we never managed to get to eat at the hotel but not thru not want of trying . Not good we paid for facilities that were not availble . We could have booked into a local b n b for half the price and ate out each night .. which was what we had to do at this hotel in the end
I want to start this review but saying the service before the wedding, especially from Kat, was good & the wedding was a great day for all the right reasons BUT some areas could be improved. Please note I did try to discuss my observations with the hotel before writing this review as I thought by approaching them that, although too late to change the issues we encountered, it might give the hotel the opportunity to address the points raised and potentially improve the experience for future weddings. The email I sent to them included: Arrival Drinks: Some of the jugs of Pimms had obviously been mixed with soda rather than lemonade and was undrinkable. More than one guest mentioned the “strange taste” and commented that they saw people taking a glass but putting it down as soon as they had tasted it. The starter: Terrine and butter served on hot (fresh out of the dishwasher??) plates = watery mess. Wine service: a) Extremely slow, it was embarrassing that my husband had to prompt twice for service, it looked to our guests that we hadn't provided enough. I also sincerely doubt that all the bottles of wine included in the package were served (if the wine had been place on tables as discussed at one of the pre-meetings this would have been a lot easier to clarify) . b) The sparkling wine was served at least 30 minutes prior to the toasts so that it was no longer cold when guests drank it. General Points: a) As the sparkling wine had been served we asked if we could do the speeches and were told that these needed to be after the cake had been cut and coffee had been served. Why? The cake wasn't being offered with the coffee it seems again the order was to fit in with what worked best for the hotel rather than for a valid reason. b) After the meal (approx. 17:45) the announcement of “we need to clear the room, come back at 19:30 you are free to do what you want until then” managed to disperse the guests (some went to their rooms others to the pier etc.) if the announcement had been “if you would like to go through to the bar while we transform the room” not only would the hotel have made more money at the bar but would have kept the guests together. c) Why such a long turn round time – or why were we not informed that it would take this long prior to the wedding? If we had known there would be such a delay we would potentially have gone for a later wedding. d) Several guests had stayed on the Friday evenings, not all rooms received, or were given the opportunity of a refresh, clean towels, additional tea & coffee etc. I appreciate ‘the bride' was using the bridal suite until 13:00 but as general check-in is 15:00 it would have been nice if the room could have been given a quick refresh of towels, clearing glasses / water jugs etc. used while she was getting ready. The DJ: During the pre-wedding meetings we were advised to invite evening guests from 19:30 as the first dance would be 20:00. When the groom asked the DJ shortly after 20:00 when the first dance would be he was told the hotel preferred it to be after the buffet had been served. I appreciate the DJ is “included” in the wedding package but disappointed he preferred to fit in with hotels preferred timings rather than the bride & grooms wishes. Second wedding: a) Preparation for the second wedding seemed to take precedence over ours. The service up to the point of preparing for the second wedding was good, from then on it felt that we were an inconvenience. If there aren't enough staff to cover two weddings don't accept two bookings. b) The duty Manager started to remove chair covers while photographs were still being taken and before we were called through to eat. When I mentioned the wine to him on the Sunday morning he said that he was unaware of this as he was out supervising the second wedding ceremony. Unfortunately they totally dismissed me with “I am normally very fortunate to receive many compliments regarding the Weddings at the hotel which the majority of team and myself have hosted for a number of years. We always follow the same procedure for each wedding.” When I tried to say that I thought the manager had missed the point she referred my email to D. John Williams, Group Operations Manager, Latona Leisure Ltd. who unfortunately also completely dismissed any of the points raised, choosing instead to completely believe his staff. His comments included: “The Pimms and Lemonade, I am assured, was lemonade not soda. The Disc Jockey says he had discussed the ‘First Dance' with your daughter and the groom. The wine is served as was so that everyone can have their choice. We do not ‘rush' service but that should have been resolved with better communication. The removal of sashed was to move them to the Reception Room, there being only one set of that colour available. I am also assured that the second wedding did not impact on your day in any way.” My recommendations: 1. Think very carefully about timing of your wedding (ours was 13:00) - maybe later weddings don't become as ‘rushed'. 2. Make sure you go through timings carefully, and get them written down. 3. Don't bother paying extra to have the Pimms - if you stick with the Bucks Fizz which is part of ‘the package' hopefully there is less room for error. 4. Suggest either the wine is put on the tables or make sure you ask to see the empty bottles (sounds drastic but less open to doubt). 5. Ask for the ‘fizz' to be served just before the speeches. 6. Suggest that the hotel invest in more seat sashes so that staff don't have to walk through guests having their photographs taken (we had blue so not an unusual colour). 7. Remember that the DJ included in the package works for the hotel on a regular basis - he cares more about fitting in with them than the bride & groom. They have offered a “complimentary overnight stay” on the first anniversary- totally proving that they have missed the point completely. Book your wedding at the Walton Park and I'm sure you will have a great day - just be more prepared than we were that they “like things their way”. P.S. Be careful with your younger guests, the registrar announced to parents “don't worry about the little ones during the service, just let them roam”. One set of parents were extremely lucky that when their 2 year old son slipped through the railings there was a bush to save him!
Faded grandeur but immaculately clean and wow the views over the Bristol Channel. Ideally situated. Far better than a chain motel in the city centre. Would visit again. Clevedon is a lovely little spot.
Amazing location for an amazing day. The venue host was extremely well organised. Wedding ran very smoothly considering there was no rehersal. Food was light and filling (summer style roast). Rooms were large clean and well presented. Having the view across the Severn river to Southwales, the sunset is something to experience first hand!
My room was great, a good size with a lovely comfy bed and free wifi. It was spotlessly clean. There was ample food at breakfast, and bar meals were quite good, though a bit expensive. It was busy in the bar every night so you might need to book a table. There were 2 weddings in the hotel one night which meant the lobby area was very busy & noisy and the bar was fully booked for part of the evening, but I didn't hear any noise in my room.
Booked to stay at this hotel as friends were getting married here. The overall decor of the hotel is in need of some TLC. The interior could do with an overhaul. Our bedroom was very clean and the bed very comfortable. Had a very disappointing evening meal in the main dining room but the breakfast buffet was excellent. The staff were friendly and the actual wedding venue was fine. It was nice to be overlooking the estuary.
Stayed for 4 nights on a short break. We have a large dog who was made to feel very welcome. Nice room, although hot (very warm weather). However we were given a fan for the room. Great breakfast choice and meals during the day. This is an older building, and hence some areas are a little dated but not an issue to the comfort and service provided. Plus side the staff are friendly and helpful. Would definitely return.
An interesting hotel although a bit tired and scruffy arond the edges. Quirky old lift that would be excellent for a 'Poirot' drama - sliding gates and everything! Unable to get a room with a sea view so had aview of the road and houses across the road, whcihthankfully ismt buisy so we could sleep witht he windoes open. Windows were rotting and the roller blinds were broken. No air-conditioning but reception did provide us with a fan when we asked. Comfy bed, small bathroom with large bath towels and toiletries. Pity that the tiny shower cubicle didn't actually have anywhere to put the toiletries and bending down to retrieve said toiletries from the shower tray was a bit like a yoga exercise! Beautiful lounge with spectacular views. Small restaurant serving a good cooked breakfast and a modern bistro/bar which also served a good meal, although our starter was delivered at the same time as the main-courses! Worth a walk the quarter mile to see the pier. There is also a path that runs along the top of the cliff and past the hotel garden. Sadly there is no formal route from the path into the hotel.
We had a perfect wedding at The Walton Park Hotel on a very hot Saturday afternoon. The team at the hotel made us feel so welcome and relaxed about the whole day from the initial meeting right up to the day. Everything was just perfect and the food and service were both excellent. The hotel bridal suite was lovely as were the rooms for my daughter and other relatives. SOme parts of the hotel need painting and freshened up but the rooms we all had were lovely. Thank you to Marie and Kat and all the team.
Nice hotel with nice views spacious rooms and a nice breakfast in morning and great service from mark, would definatly come back for a visit , bar prices pretty reasonable for a hotel and all staff were very friendly
I visited Walton Park with some friends and was immediately struck with the size of the hotel as smaller than the pictures show and only has a small size car park. Checked in and was given a key for Room 502, although hot and irritable the woman on reception was quite slow. The lift was obviously a period feature The room was a good size sea view room but was hot and no air conditioning. We had dinner in the bar, nothing too special but with drink approx. £16. However, space at tables was quite cramped and became quite rowdy as evening went on due to wedding parties. Breakfast was buffet style...again ok. Visited Clevedon Pier and Hill Road...not really my cup of tea but road where hotel situated is very, very busy and difficult for cars, yet alone buses to drive down. Almost becomes a one way street and due to weddings taking place, couldn't risk losing car parking space. We were meant to be returning but would prefer a more modern accomodation with air conditioning, which takes me to another point in regards to Data Protection. Decided to cancel the two nights booked for August only to have information given to a third party.
A bit of a tired old hotel. Staff friendly. Top floor room with good view but window very small. Breakfast was ok (advertised through booking website at £14 but £10 at the hotel). I wouldn't like to pay ‘top dollar' for it and unlikely to stay there again.
My boyfriend booked us a night away for my birthday we have stayed here before and enjoyed it very much so he booked again we had a lovely room with a lovely big shower the bed was so comfy the staff are so friendly and helpful there is a really lovely atmosphere here we had our evening meal in the bar the food was again absolutely fab very hot and cooked to perfection the weather was glorious throughout the day which was a bonus so we walked into Clevedon and walked along the front and then back to the hotel for a drink sat out on the lovely terrace overlooking the sea before check in time and then to finish off a wonderful day and night you get up to a wonderful cooked breakfast that sets you up for the day we are already looking forward to our next stay
The photos of the hotel make it look much bigger than it is. However the service is good and we were very satisfied with Room 406. We had lovely views over the Estuary and the room was clean, quiet and nicely furnished. The bed was very comfortable and it was nice to have a heated towel rail in the bath room for nice warm towels. The lift brought back memories and is still fully serviceable. The bar and the Restaurant both have lovely views. The food in the bar was adequate and the buffet breakfast provided plenty of choice with some items available to order and was served in the dining room. The parking is down a slope which might be a problem for those with mobility problems. There appears to be only one Disabled parking place immediately outside the hotel. Overall a pleasant break and easy to get to from the M5
Where do I start?! Absolutely amazing service, Marie, Kat and the team were fabulous. We couldn't have asked for a more superb day. Attention to detail was brilliant, our day went so smoothly and the food was delicious, our guests all commented on how lovely it was and what a wonderful time they had. We had a band set up in the evening and has use of the resident DJ, who again was marvellous, interacting with our band as though they'd worked together before! We had a really fantastic day, thanks everyone!!!
This hotel has lovely views over the Severn estuary which can be enjoyed from some of the rooms, the restaurant and the bar. There is a private car park a short walk away. Check in was straightforward. The walk to my room one floor up gave an indication of the hotels past and present. The carpets were once of good quality but are now worn and faded. There's a lovely old wooden lift with quaint operating instructions. My room was basic by modern standards but was clean enough. The en suite bathroom was accessed through a sliding wooden door which you locked using a hook and eye! The bathroom itself again was adequate and clean. A visit to the bar was enjoyed as it was already late in the evening and when asked what time they closed they replied that as resident we would decide that! If we wanted a drink they would always serve you regardless of the time. Refreshing nowadays. To sum up you can see this was once a quality hotel but it now needs money spending on a revamp to bring it up to the standards of similarly priced modern hotels.
We stayed one night at this hotel as we were attending a wedding at the nearby castle. There was also a wedding taking place at the hotel. An older establishment overlooking the Severn estuary. We were fortunate to have a sea view from our room. The room was very comfortable and reasonably appointed. The staff could not have been more helpful. As we were not part of the hotel wedding party they apologised in advance in case of any noise however they put us in a room well away from the entertainment. The breakfast in the morning was excellent.
We stayed here for 1 night before heading to the south hams. We have stayed before. The hotel is beautiful and the staff go out of there way to please you. Beautiful sea view from our room. Breakfast is a cavery style so you can help yourself to as much as you like. If you are planning to stay in cleavdon you must stay here. We are holidaying again in August and will be hopefully staying again the night before.
We really enjoyed our stay at the Walton park hotel. Quirky but clean and well run. The staff were outstanding as they were very helpful and polite. One of our party was gluten intolerant but this was no problem and they went out of their way to please. We only ate in the restaurant one evening and that was fortunate as the experience was not good from the food standpoint. Very indifferent quality and no idea re taste combinations. They really should invest in a real Chef! Breakfast on the other hand was very good and no complaints. Would I return? yes but I would eat elsewhere.
I stayed here for one night and overall was satisfied with my stay. The hotel itself is a stunning building in a lovely location overlooking the sea/estuary. It wasn't the best weather when I stayed but can imagine on a nice sunny day how beautiful it would be. The staff are really nice and very helpful, there is on site free parking and a bar/restaurant that I didn't try due to my late arrival. The things that let me down was how dated and dirty the communal areas were. It looked like it hadn't been hoovered for days and the stair going up needed some work. The room was ok but again needed a bit of freshening up. I like the fact that you get bottled water, tea/coffee making facilities and a cheeky little packet of biscuits. Overall I was happy and would stay here again but the cleanliness was the only let down for me.
I recently attended a wedding here and can honestly say the staff were wonderful, very friendly and at the same time professional and efficient. The food at the wedding reception and in the evening was delicious, and the breakfast was excellent. The hotel itself is very traditional and is in a beautiful setting overlooking the sea with a quaint garden. I will definitely book another visit. Great value for money. Thank you, Jacquie Campion
What a gorgeous hotel this is! We arrived in bright sunshine which always makes you feel cheerful and staff reciprocated the way we felt. We received a warm welcome and the exceptional customer care continued throughout our stay even when we were evacuated at midnight due the fire alarm being activated. Breakfast was amazing as were the views. Would strongly recommend this hotel.
Like a lot of Best Western hotels the decor lacks some care and attention- far too much artex! It is on a good location and in its hay day must have been quite stunning. The staff were friendly but the waiting staff could do with a bit more training! The food was very mediocre although the veg cooked well not sure that potatoes roasted in beef fat goes with cod! The cod was lacked seasoning and slightly over cooked. Got the impression the focus was on wedding parties rather than regular guests. It certainly is three star but not taking any effort to improve!
We booked several months in advance and were disappointed on check in with the room allocated on the secon floor. It was pokey and not what we expected. We spoke to the friendly staff on reception who immediately looked at what they could do. We were offered a first floor room but warned we may hear noise from the disco planned for Friday Saturday and Sunday. The room was lovely so we took it and as we were at the far end of the hotel the noise was minimal. Don't come to this hotel expecting modern. It's a lovely old property in a fabulous location. A little tired but very clean and the staff are so friendly and helpful. Our room had a huge bed and a fabulous view over the Bristol Channel. We had breakfast on our last morning and it was superb. If we could have the same room again we would def return. Perfect 4 nights.
My son and his beautiful fiancée held their wedding here and it was perfect. The rooms were lovely and clean, lovely food and the staff were really friendly and helpful ensuring that the day went smoothly. The resident DJ catered for every taste in music and kept everyone dancing. Highly recommended.
Our group of eight 70 year olds used the hotel as our base for a long weekend exploring Bristol. The staff were all very friendly and attentive. Although the hotel is showing signs of its age they were busy on refurbishment. The rooms were all very comfortable. Located at one end of Clevedon there is no noise from the street and you have nice views over the sea. The pier and beach are a short walk down the hill and a regular bus service stops 50 yards from the hotel.
This is a lovely ancient building with lots of character, good sized rooms, bar and restaurant, rooms clean and functional, some parts of the hotel are a bit tired and could do with a freshen up but for a very old building not bad. Staff lovely friendly and helpful, well stocked bar, good food and lovely sea view from the bar/restaurant/function rooms, I assume some guest rooms would have sea views as well, we didn't we were low down overlooking the garden which was nice. Good value hotel
The hotel staff are very helpful with details such as where bus stops are and timetables. My room was large with a sea view. There is a good sized off street car park. The food choice is typical pub grub eg fish and chips, curry, steak etc and is tasty. My 2 negative comments are the hotel caters for coach parties which means that the restaurant isn't always available so in our case we had to eat prior to 7.15pm or after 8.15pm which for us wasn't a problem but it could be for someone else and breakfast is not included in the price and is £12 if not booked the night before otherwise £10 which I think is a bit expensive. That said we enjoyed our stay.
Just returned from a weekend with 65 friends. This was for a Gala Fundraising Dinner on the Saturday night and a 3 course meal on the Friday. Our room was clean with a beautiful sea view. The food was excellent both dinners and breakfasts. The waiting staff are second to none. Fast, efficient and friendly. In fact all of the staff were met over the weekend were first class. Looking forward to going back next year for more of the same. Thank you Walton Park.
Lovely spacious spotlessly clean room with a sea view. Wide choice of breakfast. The food in the restaurant was nice, and all the staff were polite and helpful. We will be staying again in this hotel next year.
After reading some of the reviews I was greatly impressed with this hotel. Yes, our room over looked the road and yes it was not the biggest I've stayed in but I had two of the best nights sleep I have for ages. The bed was very comfortable and the room had everything we needed, after all we only slept in the room or changed to go for either dinner or breakfast. From when we arrived every one of the staff was helpful, talked to us and made us feel welcome and more importantly valued. Dinner both nights was superb and breakfast set us up for a day out sight seeing. Will we return, a very loud yes!!
Having read several earlier reviews of this hotel it would appear that the general consensus is that the hotel is in need of a refurbishment; and in some respects, I wouldn't disagree. The carpets are tired and the wallpaper in some areas of the hotel looks tatty. However, what most reviews fail to address is that the the hotel is charming & full of character. The staff are polite & courteous which to me is more important than a new carpet or lick of paint. The hotel is in a lovely location and with fantastic sea views. House-keeping is first-class and my room was spotlessly clean throughout my stay. My only criticism is that the breakfast wasn't great. I'm not really into cooked food kept warm in stainless steel containers. It may be great when the food is first prepared but not so great if you're eating later. But overall I'd have no issues staying at this hotel again.
Lovely location, comfortable rooms, excellent food, friendly staff. Couldn't really ask for more (except it would have been nice to have some Somerset mushrooms at breakfast). We ate in the bar and the main restaurant and both were lovely, if a little expensive. This hotel is full of character (including creaky floorboards, lift with iron gates) so if you like a shiny, clinical, characterless style of hotel, this won't suit you. But we loved it and will definitely return.
Can not say enough about the hotel and staff. Very friendly and very helpful. buffet was lovely as was the evening. room was made to look lovely by the staff as nothing was too much trouble in setting the evening up for the family and friends for andreas 50th birthday party. i will now be booking my 60th and sisters 70th for march next year
We have stayed in Best Western hotels before so had no hesitation in booking this one in Clevedon for an overnight stay. On arriving the building and views are stunning and the check in staff were helpful. After a night in Cardiff we arrived back at 1 am we were woken at 4.45am by the room next door chatting loudly, running up and down the corridor and slamming cupboards and doors non stop. There is no sound proofing and with squeaky floorboards there was no chance of any sleep. The whole of the décor inside is tired and unloved, I know the difference between shabby chic and unkept and this hotel could definitely do with a refurb. After no sleep Breakfast was fine and the staff worked hard to clear plates etc. On check out a rude lady took our key and said hang on i need to check (we had paid in full on check in) she then looked up and said ok as if to dismiss us! No mention of how was your stay .. I guess they didn't want to know or care. Won't be back.
Cannot review restaurant or rooms, as only frequented the bar(s). These are very good, and underused, apart from wedding events. Bar food is fine, good choice of beers and good sea views. In summer sitting outside is good too. Also dog friendly. Pleasant staff too.
This was our second stay at the hotel. A high point of our first visit was the restaurant so we were mightily disappointed when we arrived to find it was shut. The bar food was okay but the bar was very crowded with wedding guests, so the whole eating experience was an anti-climax. Staff friendly and helpful, though, room okay and breakfast was great.
This place is desperately in need of a refurb, old fashioned carpets that are threadbare the bed was really comfortable, however the shower had mould growing out of it and the receptionist was pretty grumpy when I mentioned it to her. Wouldn't go back. Sorry Walton park,not for me.
I seldom write a review for Tripadvisor but this place made me feel compelled to. Ok, the goods. The exterior of the hotel is beautiful. The view from the hotel is stunning. It is also in a quite area it seemed so nice for walks etc. To me this place felt like a hotel from the 60's or 70's that looks in good need of considerable investment. The carpets in the public staircase looked to me to be close to threadbare and looked like they needed replacing. The lift was antiquated. Dark wooden doors and a manual pull across gate. And brass knobs inside to select the floor. Given there were a few elderly people there I wouldn't have expected a lift like that. I can imagine it's not great for those with mobility issues. The room wasn't very bright. Quite dimly lit in fact. Again, antiquated fittings. Old looking, dark wooden desk, green top desk lamp. The bathroom was very basic. Lino, I think, on the floor and extremely basic white sink and bath. The shower was inside the bath. A triton shower box was provided, wasn't very powerful. The food was fine. Breakfast was meh... ok. Again, antiquated cutlery and the plates resembled the plates I used to get at school. Very basic again. The staff were nice enough overall. Oh, the internet deserves a mention. I had a lot of trouble with it. The signal was in and out and was infuriating me. I called to complain about it. Not much was done it appeared as it didn't seem to improve. Overall I won't be staying here again. I was glad to leave. Nothing to do with the staff, they were fine. But the place made me imagine what a hotel must have felt like 30-40 years ago. I have upped my personal rating to 2 out of 5 for the way it looks from the outside and the views, which are undeniably beautiful and picturesque.
Stayed for one night as we were attending a wedding locally. I had read some of the reviews and was prepared for a bit of general shabbiness, however...in my view the general decor and upkeep of the common areas is absolutely dreadful and does not belong in even a 3 Star hotel. The main carpet from the reception area onwards and up stairs is in a terrible condition, old, ripped and stuck down with tape in places, and more importantly filthy dirty. Our room was basic, damp patches on the walls, old draughty sash windows with condensation running down the glass. The bath had rust/semi holes in the base. Breakfast this morning was reasonable. There was fried food to help yourself to, cereal and juice. There was a toaster to do your own toast, basic but ok. In my view this hotel needs a massive makeover in order to bring it up to a 3star standard. I wouldn't stay again.
Stayed for one night. Deal included excellent breakfast. Huge double room with sea view. Very clean and comfortable. Decor tired and could do with freshening up but otherwise very pleasant stay. Would be happy to stay again.
Walton Park Hotel Cleveland Somerset official rating is 3 stars, this could be considered generous. We booked; what was advertised as one of their best rooms with a good view, unfortunately as we found, this room was located under the Dinning room and Bar. As neither the Bar nor the Dinning Room have carpets on the wooden floor, you can imagine the noise generated by the customers and staff utilizing these facilities that filled our room with noise from 6 am till late evening. Previously, we had to change rooms after the first night as the first room had a walk in closet which the Hotel was utilising as a storage room with four (4) Z beds and bedding, but was equipped with only four (4) clothes hangers. There were no other facilities provided, e.g chest of drawers, for storing the amount of clothes required for two adults for a four (4) night stay, booked twelve (12) days prior to our arrival.
Excellent Birthday Lunch celebrating my Dad's 90th Birthday. We were a party of 26 & hired the Wellington Room. The service was perfect from start to finish & with ages from 3 to 90 the staff really added to the occasion. We had the 3 course lunch menu which was very good providing a real choice for everyone including the young children who attended the party. The hotel has plenty of character & its great to see many of the 1930's features maintained which just adds to the whole experience. Its position is again quite superb overlooking the sea & with an excellent bar it would be ideal if you were looking for a drink in wonderful surroundings.
This hotel is well placed next to the Bristol Channel, the rooms are very comfortable and homely and clean and well decorated and staff are very receptive to customers needs and so helpful and nothing is too much bother. The food is fantastic and the dining room gives a beautiful view of the channel whilst you enjoy your meal.
We spent the night at this lovely hotel. The staff ,especially the lady on reception are friendly and nothing was to much troble. For those who are like us fed up with cold and faceless new type hotels, visit the Walton Park in Clevedon. Huge beds, great breakfast, and Dog friendly. Ideal for me. Loved staying hear and will visit offten
The staff at the Walton made our wedding day magical! Thanks to all the staff and Marie who co- ordinated our wedding. Nothing was too much trouble- they bent over backwards to make our over 100 guests feel valued and taken care of. The breakfast the following morning was yummy. It was also a reasonable price. The day lives on in our hearts. We love the Walton because it is gentle,unstuffy, and informal. We hope it continues to offer the venue for weddings.
The room we had overlooked the road. It was clean but quite small and the flooring was a bit up and down. There was no heat in the ensuite but the rest was warm. The decor was satisfactory and the bed was clean and comfy. We went for a bar meal...fish and chips for two. The fish was undercooked and the batter very thick. It could well have been frozen or pre-cooked. Whatever it was, it wasn't good. Very disappointing. There was a wedding party in the next room who were using the same bar. To say it was very noisy was understating the noise.. no criticism of the wedding party, they were just enjoying themselves, but for those who were not part of it, the noise level did not make for a good atmosphere. It was so busy I didn't bother complaining about the food. As it's only 3 stars my expectations were not particularly high but just the same we were disappointed with the food. However the breakfast was a complete contrast...most enjoyable.
The sunset half an hour after arrival made this a memorable overnight stay. While the hotel is a little tired in decor, the staff were helpful and pleasant. We enjoyed dinner and breakfast although neither meals were exceptional they were perfectly adequate and value for money. Comfortable bed in superior sea view room, although poorly designed en suite shower room with inadequate shelves let in down slightly. But that view of the Bristol Channel was everything!
Building is a little tired in places, but excellent for the price. Breakfast and evening meal very nice, great service. Great view from restaurant and bar and some rooms. Very handy for M5, stopped on route to Cornwall.
I enjoyed the stay but the hotel looks tired and is in need of refurbishment. That said the staff were polite and helpful. It's not their fault it's up to Rob Payne. He is the ceo for the UK. This hotel has the potential to be a jewel in this region, fabulous views of the sea and in a nice location. The rooms are compact as is the bathroom. I found the shower cubicle very narrow so don't drop your soap! But the bathroom looked a little tired as did the room. Bed was clean, cotton sheets and comfortable. The bar was quiet and had beer battered fish with chips for dinner. The flavour was bland which was disappointing. Breakfast was fine and there was plenty choice. The hotel could do with a contemporary uplift. For the money it was ok £79 incl breakfast. Some would expect more for that. I was in room 511. No sea view.
We stayed at the hotel overnight and booked a superior room, which cost £20 extra. On arrival the too allocated was clearly not a superior room and entering there was a smell of drains which was clearly know as air freshners had been placed within the room. On leaving the following morning, when handing in the key, the reception staff didn't even acknowledge us and we walked out without even a thank you. To make matters worse a member of staff ran out after us and accused us for not paying for Breakfast, even thought we didn't have breakfast!!!! The hotel is clearly in need of renovating as the interior of the passage ways looks like it hasn't been updates since the 70s. This is a shame as it could be a lovely hotel. Overall the stay was disappointing and the leaving experience let a lot to be desired.
We found the hotel whilst searching for a half way place on way th Cornwall. It satisfied all our needs and we were delighted with our stay - everything just perfect. Lovely room, well equipped tea/ coffee tray, nice bathroom with toiletries. Would recommend.
I booked an executive room with sea view and was very pleased with the room and public spaces. The buffet breakfast was good and we enjoyed eating it in the restaurant with a sea view. All the staff were very smart helpful and courteous and the whole experience was excellent value. I would thoroughly recommend the hotel.
Bit on the tired side but great views fantastic old building dating back to late 1800s friendly attentive staff food in bistro very good and not too pricey drinks ok value too for a hotel would stay again if visiting the area, scary approach up a tight road with loony drivers be brave lol
We stayed here for 1 night needing to stay locally - this hotel has a captive market with very little else available. The good - Bridget on reception when we checked in, the actual bedroom and comfortable bed. The bad - the ensuite bathroom was dreadful, something from the 1970's, lino flooring and masses of sealant covering up leaks. Corridors have artex on the walls (not Victorian character as suggested in the response from the management to another review), and swirly carpets. The breakfast was really poor - probably the worst I've had at a hotel or B&B recently. Also, no food of any sort available when we checked in other than packets of crisps. Realistically this hotel desperately needs refurbishment. It is tired and priority seems to be given to functions. Whilst the bedroom itself was fine, everything else was not.
A return for an annual family lunch for 29 people living far from the hotel who could get easy access via the M5. We had a room to ourselves with a sea view with three tables beautifully made up. The team looking after us was led by a new person Denis. Everything ran like clockwork with each person getting their choice of meal quickly. Good food, good value and nothing seemed to be too much trouble. Those staying the night were very happy with their rooms and my wife and I had one with a huge double bed and a sea view. Real Ale in the bar was a bonus. Hope to be back next year.
I had a lovely room overlooking the bay with a four poster bed, It was a dreadful stormy night so the room started cold but that was not the fault of the hotel The hotel is in a good position with good views across the Severn Estuary. Good parking The public areas are rather dated and need some investment. people see to like the old lift with the lattice doors! breakfast was good - other meals adequate
Well what can I say went to a friends wedding here & was put in Room 203 !! My GOD terrible. Room under the dance floor so don't expect to go to bed until 1am as once music stops at 12am , then the disco has to be put away . Toilet got blocked as well . Went to complain & was told some one was meant to tell us about that Room But wasn't. Very bad experience. Complain !! was told sorry ! Hope your next stay will be comfortable. Lol.
We had our wedding blessing lunch here with our family, 25 people. Despite there being a much bigger function we recieved excellet service and good food at a very reasonable price. Our tables were beautifully laid in a private room. The service was very attentive without being intrusive. A great lunch venue with the evening spent in the bar with a Tapas snack for those remaining. Disappointed that the muscle dish arrived with half the muscle shells unopen and therefore inedible,when pointed out to the bar staff they did not offer to replace or remove it from the bill. Rooms are clean and comfortably furnished but only one small bottle of mineral water for 2 people.Very Good buffet breakfast. The lift is a wondesful old one with sliding metal grates, very quirky. Great time had by all
worn old hotel with worn carpets rooms and stairs, creaking floors, staff were pleasant and food was good. lovely view of the sea. not somewhere I would take my family but ok for working away on business
stayed in two different rooms.first room was massive on the lower ground floor.second room was smaller but nice views over the estuary.never ate in the hotel /we went for a short walk to the moon and sixpence which does great food.nice staff big parking area.local shops nearby.always get good rate when we stay with work.typical best western hotel.
Went for Christmas Dinner £75.00 per head and the dinner was very disappointing starters were OK extremely small. The main dinner was bland had to ask for cranberry sauce not on table, the veg was not cooked enough again lots veg very few roast potatoes for 4 people, turkey was ok. The dessert I ordered was crumble and came with Cream anglaise (not sure how to spell it) it was the size of a dessert spoon honestly two small mouthfuls. £300.00 and came away still hungry very upset as it sounded better than it was. Tables were too small with very little room. The staff were superb but the food was bad won't go there again or recommend it we'd have been better off going to a local pub in Portishead!
Easy access from the M5, cliff top location looking across the Seven estuary. Nice walk into the centre of Clevedon. Ample parking at the hotel with terrace gardens looking out to sea. Period property so expect a slight oddness in the room format. Clean and warm, had a very pleasant stay with no drama. The breakfast room looked out across the sea very nice. Bar food was good as was the beer.
Works Christmas party, it was ok hence the average rating and that's about it really. Food was ok, just ok nothing more. Beer and wine was a tad pricey, the seating was cramped, not helped by oversized plates that were too big for the table. The portion sizes certainly didn't need to oversized plates!! Not sure I'd be happy to go there again next year.
We really enjoyed the few days at hotel. All staff were most welcoming and the facilities including our room was 1st Class. We will not hesitate to return! This very Victorian Town was a delight to tour and this hotel was well placed for our visit. Most enjoyable in every respect.
My sister and I stayed here whilst visiting my mother. We had a sea view room each which was large and airy. Staff very friendly and attentive. Hotel could benefit form some TLC, carpet shabby on landings and stairs. Not sure why there is a need for desks, wardrobes and chairs on the corridor near bedrooms.Surely there is somewhere this could be stored?
A Victorian hotel built into a cliff facing the Bristol Channel. 5 levels, Reception and bar on 3. Our executive room under the restaurant, with great views out over towards Wales. Novel. Restaurant food better than expected and beautifully presented. Wine list surprisingly competitive. Staff cheerful helpful and informative. Like every Victorian hotel we have stayed in the hot water took an age to arrive, almost tempting you to take a cold shower so not to miss breakfast, which was very good.
Great location but hotel room shabby. Bathroom needed decorating. No where to hang towels to dry. Supposed sea view. Best view from toilet of Clevedon pier. Felt staff were too busy dealing with weddings taking place. No food in bar as kitchen dealing with wedding catering.
Beautiful hotel for wedding. Lovely big room with view, however, noise from below function room and above dance floor - the noise from the dance floor above was incredibly loud (banging and creaking) - made the bathroom vibrate. Food from bar was amazing - massively above expectations and catered to gluten free without any problems. If booking again I would enquire as to where my room was to minimise noise (our room had been changed before arrival as someone clearly did not want the noise levels we endured)
Very old fashion Some staff have attitude problems Cheap mattress Low quality food No heating Broken bedside lamps Room did not look as advertised Not worth price paid Stayed for a wedding, food and service below average. Unfortunately would not recommend until changes are made.
Very good value (booked direct with the hotel in their 'Winter Sale'). It could do with updating in areas but for the price you can't go wrong. Great location, easy walking distance from some good bars & restaurants. The view from the bar is lovely too, would be nice to enjoy the gardens in Summer. Staff were friendly & helpful, although the check in took an age, with the sole member of staff at reception being on the phone for a good 15 minutes, The room was nice, very clean, but the bed a little hard for my taste. Breakfast was good, again a lovely view too. A range of hot food available as a buffet, but they also have smoked haddock and poached eggs and other items available to order too. Free parking was a welcome bonus too. Overall, a very pleasant stay and will definitely return when visiting Clevedon.
Great value for money - the rooms are very good - great price, the food is good in the bar, staff are very freindly and the service is always very good , been here a few times for meetings and overnight, and never had any problems
Very pleasantly surprised, after past experiences elsewhere,in the quality of the food at a wedding reception. Service was great too. Lovely sea views a bonus. Bar prices were average. The Hotel has a lot of character and well decorated.
We visited the best western Walton park hotel last weekend to stay over as we were meeting up with friends who live in Bristol. Quite central to meet up with them here. Amazing view of the sea too and lovely walks. Pet friendly. On the day we arrived the staff welcomed us and informed us straight away that there was also a wedding on that day. We got there just in time to grab some lunch and the signs at reception clearly but politely informed other guests that weren't part of the wedding what times food was going to be served for the wedding party that day. This gave us ample time and notice to go and have our lunch well before the restaurant got too busy. The staff were so accommodating and our lunch experience was relaxed and enjoyable. The rooms were small but very comfortable and airy. Breakfast was lovely too. I know some reviews mentioned that the hotel was a bit dated but we loved the traditional look and feel of it. Thanks for a lovely stay. Easy to getting from motorway too. Best wishes Jay and Mark.
All good, some common areas still in need of updating.The bar was very comfy. My room was nice and clean, with a large bath/shower room and all staff helpful. As with all Best Western places I have stayed it has a corporate feel, but no problem.
A good well run hotel, with extremely friendly and helpful staff. Good food, a very nice sea-view room and a hotel we would thoroughly recommend. There were two functions while we were there, both with very loud music, but that did not affect us at all as we were on the second floor. The hotel has the courtesy to notify clients in advance that this could be happening, with the option to change dates, if possible.
Booked in for a one night stay, for the money I can't fault the room although it was small it was clean and tidy. The only downsides to the room was it was on the main road with the entrance to the ‘bistro' just underneath the window so there was a lot of noise. I would recommend paying the extra for a sea view room to avoid this, which is what I would do next time. Also the bed really wasn't that comfortable but then again this could just be preference. I would comment that the doors and floorboards are extremely noisy but it all fairness it is an old building and so these characteristics are just sort of expected. The reception staff did lack friendliness but to be fair other staff members that I bumped in to in the corridors etc were all really friendly. I'd stay again purely for the hotel surroundings but would definitely upgrade the room.
Travelling from Stoke on Trent and call me at 08:15am to tell me my room has to be cancelled that day. Only offering me a sister hotel even further down the M5. I've lost my train money and lost business due to this as I couldn't find another hotel close enough for what I needed. Hang your heads in shame. Appalling .
I stayed at this hotel for a conference. I did not pay for the stay and so cannot comment on value for money but only on the amenities. Getting to the hotel was straightforward (used a sat nav) and although I did not park in the hotel car park (it looked as though there were about 30 spaces) I found parking easily less then 2 mins away on the road. The decor of the hotel is 'dated' in places but they have made an effort to modernism the bar and conference rooms. Check in was easy and I was able to put a credit card on my tab to pay for drinks at the bar. The room had basic useful items (coffee and tea, shower cap, shower gel and shampoo/conditioner, pencil and paper) and although on the corner I could see the bay from the window. Dinner was okay, nothing mind blowing but good, the bar was a little pricey (£7.50 for a large glass of wine) but had a half decent selection. The bed was a little soft for me and so I didn't have the best night's sleep. The shower was awful (old school turn faucets for right temp then pull to get shower on) and took ages to get the temperature right. Breakfast was nice but the coffee was really not good at all. The conference room was large and bright and worked well for us. I would pay £75 a night for this but not much more.
The location is fine being a short walk into Clevedon. Our room was quiet and the beds were comfortable. The room was quite hot - we opened both windows. When I first felt the radiator, it was not on but later was hot. The hotel is a bit tired but the price was very reasonable.
We stayed at the Walton Park hotel as we were attending a wedding in Clevedon. The hotel is beautiful on the outside and is a lovely building but the rooms need modernising. The real draw here is the view as many of the rooms overlook the sea. We stayed on the 5th floor with a sea view, and to be honest we were a bit disappointed as the room didn't live up to the description and photos shared on the website. Many of the furnishings were old and a bit run down, and it didn't appear that the room had been renovated in a very long time. I'm not sure if we just happened to be in an older section, and we did ask to be moved but were told the hotel was booked up. The bed was comfortable and the room was clean so no complaints there, and we enjoyed our sea view. There were tea & coffee making facilities in the room, a tv and plenty of useful information provided. All in all the stay was fine but it seems a shame as such a lovely building deserves to have rooms that live up to expectation. We certainly didn't get the quality that was advertised on the website.
I am just back from a 3 day stay here where we held our annual conference with 50 attendees. We were really well looked after. Food was good and rooms also in good condition. Staff were very helpful and nothing was too much for them. Pat the Manager was very helpful in planning the conference. The conference room we chose was just enough room and the facilities were good. Thanks to all at the hotel.
We were guests at a friends wedding that took place here. Easy Parking, quick check in and shown To a small room. But it was clean and acceptable. In my opinion it is crying out for an update. Very old fashioned and needs some TLC. The wedding reception food was good and the staff friendly. Good views but alas started to rain so We didn't see much of this as we would have liked. Would we stay again..... Don't think so....
We stayed here for one night as we had booked a boat trip from the pier. Friendly and helpful reception. The room wasn't huge but very comfortable and everything we needed was there. Bed very nice and we had a good quiet nights sleep. The views are wonderful and only ten minutes walk to the pier. The bar was very nice and had a few drinks here and also sitting in the garden watching the sea. We ate in the bar and had a good choice of meals. Cider, Thatchers was £4 a pint and bottles of wine started just under £20. I would certainly stay here again if I'm in the area.
I recently stayed at the Best Western Walton Park Hotel in Clevedon. I only stayed for one night but I really liked the location and the free hotel parking. The hotel is located on a hill overlooking the Severn Estuary and is within a 10/15- minutes walk to shops/restaurants and the Clevedon pier/seafront. The check in/out was efficient and (the lady on reception was helpful with printing out some documents I needed in a hurry due to a change in my travel plans). The room/bathroom were both clean and tidy, the beautiful view from the window made it even better. The room was spacious and the bed was comfortable, I got a good night's sleep. Overall good/friendly staff, nice location, good views and the antique elevator which was a nice change from your normal lifts. This is a good hotel and Clevedon is a lovely town, I will return and stay a bit longer next time.
I stayed here for for 4 nights inc breakfast and dinner, found the staff to be helpful and friendly, the room was clean and nice, the food was good and hotel has a lovely view over the sea. Shops pubs and restaurants are about a 15 - 20 minute walk away but hotel does have a bar and serves food. A good base for exploring the area.
We had a nice stay, a big room. Plus points: Big room Clean Friendly helpful staff Lovely power shower Yummy breakfast Beautiful views Negative: Bit cold . Heating on timer ( October visit) If you get the room below the main floor ask to move or u will be woken up with lots of noise from 6.30am with the breakfast room... staff stomping about chairs dragging. Must admit staff gave us a heater and turned heating on twice when asked and gave us a free breakfast when we complained about noise. Think only a few rooms would be affected by this type of noise (room 201 -209) All in all a lovely visit though. Thank you.
The hotel is ok - parking ok (free), check in was seamless, the hotel has some nice parts and others that need desperately updating. We had a small room to the front - we took our 2 dogs for a weekend walking 'outdoor' break, lovely views from the bar where dogs are allowed. The room itself was small but we were out all the time so not a problem, the shower was very small although the bathroom a good size. The room was clean and tidy nice comfy bed and pillows, TV - tea -coffee and 1 hot chocolate sachet. We had our meals in the bar area - Becky the barmaid was super friendly and lovely so full credit to her. The food was well cooked and a good choice but I don't much care for eating it on my lap sat on a sofa - the hotel was very busy with weddings and functions so we were told when we could eat. The breakfast was a mediocre selection of hot and cold - when I checked in - with a lady called Anna - I was told that breakfast was included to find this added to the bill at check out £12 per person per breakfast. I did complain about the service in regards to ordering food and the times were wrong and the chef got angry... The Manger kindly deducted this from my bill. Overall a good stay in a slightly interior dated hotel. I would recommend its location though which is lovely...
This hotel has wonderful views but left feeling a bit disappointed.Room was small,shower didn't work properly.Some of the staff seemed a bit surly.Hotel was also farther from town centre than i thought
would stay there again , great room , great staff great views , breakfast was good they hold weddings , there was one on while we stayed , did not here a thing not even the music , this should be rated hire as it was a pleasure to stay here , well done to all the staff ,
We stayed here for one night in Aug 17. Our room was massive, with a view looking across the bay. When we checked in the weather was clear, so we could see Wales. The staff were polite and quick to check us in. The room was clean and had ample space. The only downside was that the shower took and age to heat up. Our room was quiet at night and we couldn't hear any other guests. Although we didn't here, the terrace bar menu looked very good. We did have breakfast and it was very good, with a wide selection available.
Our Club was celebrating it's 70th Anniversay at the hotel to be followed by a show the next day near by. Many members stayed at the hotel with their dogs and more came to have a celebration dinner. The dinner was superb and the staff very attentive. The rooms were lovely with a beautiful view. Everyone in our party really enjoyed their stay. A big thank you to the hotel for making our special weekend even more special.
Stayed 1 night at the hotel. It's a traditional hotel in decor and service in a good way. We were put in a room on the 1st floor with 2 enormous windows overlooking the car park, garden and the sea which was great. The room was HUGE and the bed was comfortable. All the other amenities in the room were fine. Decor in the hotel was traditional (the lift was particularly quaint). Did not go to the bar or had dinner as we were at a wedding in Walton Castle. We did have breakfast and it was good - standard buffet style with the cooked breakfast part was tasty. Service good. So in summary, if you need to stay in the vicinity, this place was fine, just don't expect a modern boutique hotel.
Fantastic sea views, reasonable rates and delicious breakfast! Really welcoming when we brought our dog, allowed in the bar and lovely outside areas to take her. Fantastic bath and shower, would definitely stay here again.
This hotel is located on a hill over looking the bay. The view is gorgeous. We enjoyed the character and ambiance, especially the antique elevator. The hotel is within walking distance of shops and water front. The staff was very friendly and helpful.
First stay here. Hotel a bit old fashioned and could do with some refurbishment. Room comfortable and clean. Bed and duvet/pillows excellent. The hotel had not turned the heating on yet for the Winter so room was cold. Restaurant - traditional and Continental breakfast OK. Dinner however was excellent. Fresh vegetables and sauces delicious. Restaurant Manager was superb. Lift is in a time warp.
On out way from Manchester to Bude for a weeks holiday and broke our long journey with overnight stop in clevedon walton park hotel. Overall we enjoyed the hotel and clevedon but we did feel second fiddle to a wedding party that was on at the hotel the night we stayed. Staff all very nice. Breakfast lovely with good choice but we had to eat with our dogs in the bar rather than restaurant. It didn't bother us but we were left to our own devices rather than being served by the morning staff ie chasing for a coffee top up.
Twenty four of us celebrated our friend's Golden Wedding with lunch in the Wellington Suite. Other suites were available for bigger or smaller parties (10 to 130). The room had tasteful, but minimalist decor and tables were provided for personal display items. Service was discreet, efficient and accommodated our every need. Individually we chose our meals from the fairly extensive menu. The first course arrived promptly, closely followed by the main course..All food was of good quality, looked good and tasted good and there were plenty of empty plates. We have been here before for celebration meals, no doubt we will be back for more.
Stayed at this hotel the night before taking a morning flight back to Ireland after a short road trip around Devon, Somerset and Cornwall. The staff at reception were really welcoming and helpful and the porter on duty, Paddy, made a booking for us in a nearby Chinese restaurant where we had a fabulous meal to finish off a lovely holiday. The hotel itself is situated at the top of a hill on the edge of Clevedon. It faces the water on one side. The building is Victorian and some of the original features remain intact, must notably the manually operated lift. It's lovely to think that not everything is gone completely high tech in the western world just yet and that there are places to stay like this hotel still very much in existence. For value for money you'd go a long way to fear this hotel.
This hotel is so dated. Every floorboard creaks! Our room was ok for 1 night......but... the toilet wouldnt flush and the shower was scalding hot. The lift is an old wooden contraption. You have to slide across a grill and shut the door manually and it took ages to get up and down 2 floors. A bit over priced at £67 room only
A few months since our last visit. The refurbishment of the bedrooms has gone very well. We were in 413 and couldn't fault it. We had dinner in the bar. Smoked Chicken Risotto and Sausage and Mash with Cider Gravy. Both very tasty and g ood value. Breakfast was upto it's usual good standard which set us up for our journey home. We will be back................again!
From start to finish, Sam at Walton Park Hotel couldn't be more accommodating to our wishes for our wedding ceremony and reception. Everyone was a pleasure to deal with. The day was perfect from start to finish, knowing that the staff were there in the background to keep an eye on proceedings but not taking over was ideal. The setting is gorgeous and we were fortunate to be able to have the ceremony in the gazebo as the weather was glorious. Every detail was taken care of, nothing was too much trouble. The reception room was beautiful with fantastic views over the water to Wales. All our guests were amazed at the stunning sunset. The rooms were very pleasant and the breakfast delicious. I would not hesitate to recommend this hotel as a wedding venue. Thank you to all the lovely staff .
Our wedding was held at the Walton Park Hotel. It was perfect. The location overlooking the Bristol Channel was stunning. We had the use of an outdoor terrace overlooking the water and under the stars. The hotel staff could not have been more helpful. They were friendly and attentive and nothing was too much trouble. The catering was fantastic.The rooms were comfortable and spacious, again with spectacular views overlooking the Bristol Channel and the lights and hills of Wales. Clevedon is a great place to visit. Highly recommended for a visit, or for a wedding!
Stayed for 2 nights 3 days- hotel was clean n tidy Very helpful staff, we were very hot and requested water n fans these were forfilled for us very easily View was breath taking in sea view room- very generous sized room we are a family of 5 so had children in one large room n we were in a double room. During the morning we all met up in ocean room as was more than sized for us all Lovely stay, shame we couldn't stay longer but needed to get back to the pets Thanks for having us
Lovely, elegant and spacious hotel. Large twin room overlooking the estuary. Only 10 minutes walk (down hill) to Clevedon Pier. Lovely walk further along to lido. Hotel has a great bar with menu identifying allergy ingredients - really useful for me as I have coeliac disease. Please tell the lady serving on the bar that when anyone asks to check if the meal is definitely gluten-free it's not because they have a low IQ requiring a patronising response from her explaining that the numbers by each item on the menu indicate any allergens. Anyone with coeliac firstly needs reassuring that the information is up-to-date and accurate, but also the chef needs to be made aware to avoid any cross-contamination and to make any necessary adjustments. Thank you.
Great location, very helpful and courteous staff. Would highly recommend. Teriffic ambience and great views. Service was top notch. It also had the look and feel of a grand home from years gone by. If I find myself in England again, I would definitely stay there.
I visited the Walton Park while on holiday in the area on business and was delighted to find a large building clinging to the side of the cliff on the north side of the town with spectacular views over the Severn estuary. The Hotel itself has retained many of its Art Deco features and for someone like me who loves all of that it was heaven. I was in room 503 on the top floor which is rigt beside the lift and a fire door so it was a bit annoying later on as people were coming to bed with the door banging and floorboards creaking. The furniture was all period with a tiffany style lampshade and a beautiful carved barrel backed chair in the bay window where I had a sit with a nice cup of coffee and gazed at the bay. The sunset was spectacular and the Hotel features lovely gardens with a gazebo and tables where you can enjoy a drink and the views. The restaurant unfortunately not available as they had a function on so I ate in the bar. The food was nothing special and pricey for what you had but the staff were friendly and helpful. I enjoyed my stay and will definitely re-visit with my wife if only foe the beautiful decor and marvelous views.
This hotel is in a great location over looking the sea. On a perfect sunny day you can sit outside and enjoy the views. If not you can sit inside the many areas and enjoy the views from a table or a comfortable sofa. The staff were accommodating to all of our needs and fully catered for our small dog. Our room had a beautiful sea view which was great to wake up to in the morning. The bed was huge and the bathroom spotless. The food in the bar was delicious and so were the freshly made sandwiches we had ordered to our room late in the evening. All in all we had a great stay and would definitely come back to this hotel. Highly recommended!
We got married at the Walton Park Hotel on 03rd June this year, and I've been meaning to get around to writing a review ever since! I actually found the hotel a bit by accident – looking at another Best Western hotel in the area online – and they happened to have a wedding fair on within a couple of weeks so we went to have a look around. One of the major reasons we were interested in this venue was that they allow dogs not only at the ceremony but also to stay in the hotel (we have 2 border collies) and it had been near enough impossible finding another venue in the area who allowed this! We were both really impressed at the wedding fayre – the hotel is quirky and characterful with an amazing view across the Bristol Channel and I couldn't quite believe the prices, it seemed so much cheaper than everywhere else we had looked but didn't feel like a cheap venue at all! We booked our wedding date at the fair and visited the venue several times between then and the big day with our friends, having lots of lovely meals in the bar area (as you can take doggies in there) and getting to know several of the staff quite well. The wedding coordinators changed part way through planning our big day but both were very friendly and helpful, and as I say I couldn't really get over how much cheaper everything seemed to be there compared to other venues we had looked at previously. We both love the character of the venue – it's like an old hotel Poirot or Miss Marple would stay at, with lots of little quirks such as the old fashioned (albeit tiny) lift with metal shutter doors and corridors swathed in textured walls! Sam, the coordinator who handled our wedding towards the end, was so helpful and stayed in touch with us regularly – asking us to bring certain things such as table decorations, table plan, etc, a week before the big day which was really nice (it got them all out of the house and meant we didn't have to panic last minute that we'd forgotten anything!). As rooms were so reasonably priced (£35 per person per night including breakfast for wedding guests) we, as well as about 15-20 friends and family, all stayed the night before the wedding and as there were no events on in our ceremony and reception rooms the night before we were able to setup various things (my partner was doing the music for our wedding and I made our wedding cake) which was lovely as I'd expected I'd have to get up early on the day to do things. We all had food in the bar and it was lovely that everybody was able to socialise together and that we were able to have the dogs with us. The day itself was absolutely perfect – I woke up really early which was lovely as I was able to watch a beautiful sunrise over the Channel, and everything went so smoothly. We chose not to stay in the bridal suite as the bed was a little small for us, but the room we had was gorgeous – it was directly above our ceremony room which was lovely, and was the perfect size for me and my bridesmaids to get ready in. Some of the other guests rooms were considerably smaller but that's the quirks of an older hotel – the rooms are never all going to be the same! Sam told my partner if she packed her things and left them in her room they would move them to my room during the day for us which was handy (although my partner seemingly forgot this and moved her stuff to one of her best men's rooms anyway). Sam decorated the ceremony and reception rooms beautifully – we had hurricane glasses with candles in the middle surrounded by sand and shells, but also loads of spare shells which she'd scattered very artistically around the bottom of the cake stand and on our card table using her own initiative. The chairs covers and sashes were included and we'd been given a choice of sash colour and napkin inserts (we picked blue) which looked beautiful together and she had just set everything up so nicely on the tables such as our place cards and sticks-of-rock wedding favours. The food was good, the staff were wonderful, and I couldn't imagine having had our wedding anywhere else! Because we booked the suite of rooms downstairs (Avon and Waverley Suite) we had our own private terrace leaning out towards the water, and were tucked away from the other hotel guests which was nice. The morning after it was lovely to have breakfast with our guests who had stayed the night, and both the morning of our wedding and the morning after they had reserved tables for us in the breakfast room without us even asking which meant we were all able to eat together – such a little detail but just really thoughtful. It was just generally perfect – I can't think of one criticism of either the hotel or staff for our whole experience with them, and we will definitely be going back still for the occasional meal and probably our anniversary too. Can't recommend enough!
what a great hotel just off the cliffs ,fantastic views very friendly staff ,great food and drinks ,ideal location ,fab walks ,there is so much to do, the rooms are spotless and well decorated , ,fantastic stay as always
A beautiful location, with lots of character, this hotel is fine if your not expecting all the frills. The rooms were clean and well equipped, the staff were helpful, but the breakfast was lacking. I was staying on business so it was fine, not sure I would want to spend a week here!!
We booked a room at this hotel last September so frankly to get the room that we did was very disappointing. It faced a noisy road and was very stuffy despite being able to open the windows which then became a security risk. The room was quite small and the lights over the bed too dim to read by. The shower was not easy to manage and as it was over the bath it was difficult and dangerous to get in and out of easily as there was nothing to hold on to. We were at the hotel to attend a function which involved a set meal which the main course was reminded me of school dinners many years ago especially the over cooked vegetables..broccoli and carrots and greasy roast potatoes followed by a tasteless dessert. This is a quirky hotel in a beautiful position so should have provided us with a pleasant experience however it fell far short of that in so many ways. The receptionist was helpful when it was needed but not welcoming or friendly on arrival. Management need to tackle the negatives in a positive way to enhance guest experiences.
The first thing to say is that we did not stay the night. The hotel is huge with stunning views of the Bristol Channel. Idea for weddings as you can have it indoor or outdoor. Drinks are very expensive, i paid just short of £22. for a very average bottle of Pinot Grigio,totally overpriced so i'd hate to think what the mark up price was. The hotel is in need of some TLC but having said that it does have a lot of character. To sum up i would say if the drink prices were more reasonable, Procecco £28 a bottle, too much, it's in a nice location with great view, that's if you have a sea view, and is close to Bristol, Portishead, Weston-super-Mare and many more attractions. such as Noah's Ark Farm and Tyntesfield to name as a few.
stopped over night dont expect the sort of experience you get in a modern hotel. our room was small the windows wouldnt open no air con so borrowed a fan. the bathroom is tiny with no shelf space to put a toiletry bag.the shower was not good with poor controls.the furniture is very old.as you walk down the hotel aisles the floor creaks under your feet.a lot of the best western hotels have this sort of feel but this hotel is dated.the lift is quirky i guess original which goes with the old feel.the bar was nice as was the location .one disabled parking space but other spaces available.if we had been stopping a few days i think the very basic room would start to feel stressful.i cant really feel annoyed because it is a very oldy world hotel it is what it is just dont expect a modern hotel spec because its not. hope this is useful.
I booked to stay here on Friday 04 August and having been delayed in a serious traffic incident on the M5, called to advise my late arrival. We arrived at 11.45pm, extremely tired having been in traffic, relative locally, for six and a half hours. We were made instantly welcome by Chris at reception, who kindly arranged personal room service, having not dined since breakfast. We slept comfortably and enjoyed an excellent breakfast before departing on Saturday morning. Outstanding customer service and good value for money
Left feedback at the hotel but also wanted to warn people not to stay - the WHOLE place needs a refurb. Dated is an understatement - there's a difference between historic and dilapidated! Our room was tiny, struggled to open the door whenever we used it and had to cram into a corner of the room to even get in as it opened into the desk that took up a good portion of the room. Window was a massive health and safety risk - an old single pane window that you had to throw your whole weight into to open; which opened by sliding up which you could easily have fallen out of. View was rubbish; when I knew we had a hotel over looking the sea I expected a sea view, not a road. Bathroom seemed bigger than the bedroom yet was cold and had a constant weird smell with mould. As for the rest of the hotel, the only thing I liked was the old fashioned lift with the grated doors that you had to slide open yourself. I enjoyed using that for the historical touch, but also to avoid the stairs as they were the creakiest staircase I've ever walked on - felt so flimsy, worried that we were going to fall through them at any moment! Breakfast was okay, lovely view of the sea but a good portion of it wasn't available. Receptionist very unhelpful with our check-in - we had a wedding that day so needed to check-in early and leave our bags there for the big day. We'd called ahead to check we could check-in early, all okay, but when we arrived at 12pm we were told we couldn't check in until 3pm and could leave our suitcases in the reception by the wall 'at our own risk' as there was a wedding going on in their hall. We weren't impressed by this and called the rest of our group to inform them of this when 15 minutes later the receptionist told us we could now check-in if we wanted to as the room had just been cleaned. Should have been told this in the first place; but we eventually got our keys to our room to leave our bags safely. Receptionist only seemed bothered about the wedding they had on later that day and the other wedding guests checking-in. Wouldn't return, unless they fully refurbished it as the view was beautiful across the sea atop the cliffs - but that is the only thing they seem to have going for it. £75 a night for a room like that was ridiculous - lower your prices or provide a better room and service to meet the price you are charging.
A beautiful location and very well appointed rooms. The main issue is the food- it was actually hilarious to look at and eat- I thought these types of places died out in the 80's. Everything is from frozen and very poor.
The room was ok, the corridor outside smelt damp despite the copious amounts of air freshener used,and the carpets need a good clean. We had a bar meal in the evening which was ok food wise but expensive for what it was as were the drinks. The breakfast in the morning was the usual hotel buffet but wasn't well looked after and things ran out and getting coffee wasn't easy. Overall it was ok but definitely not good value.
We had a very comfortable two night stay here on a Sunday and Monday. The lift and stairs are a bit tired but the rooms were well equipped with everything that we needed. We also found the staff very helpful as I requested a room change from a room with a shower to one with a bath. They accommodated my request very promptly and we also found that our new room had a beautiful sea view as well. We ate in the restaurant - again with a fantastic sea view - one evening and found the food well presented, delicious and with attentive service. We would be happy to recommend this hotel.
As the building is traditional and in keeping with the best western style, we were not expecting a modern paradise. However, these rooms are incredibly dreary allowing little light into the rooms and feeling like they generally need a good overhaul. Decent nights sleep - nothing more.
This was a stop over for the first night of our holiday. What a lovely hotel. Location superb, food excellent, parking provided. Will stay again. The sea view photo is taken from the restaurant. There is a lovely walk overlooking the sea on the doorstep.
Had to work in Bristol and stay overnight but limited to £75. There was little choice around Bristol and opted for Walton Park. There are plenty of positives. Cleveden is lovely and the location of the hotel overlooking the Bristol Channel is fantastic. Had good bar meal with wonderful views and steady breakfast looking towards Wales set me up for the day. The room was good, on the side with sea views and had been upgraded. It was clean and supplied with toiletries, good amount of tea and coffee together with a bottle of water. The staff were very friendly and helpful supplying a fan to help keep room cool. Downside is the corridors which are in urgent need of upgrading and let the hotel down. Would happily stay here again.
The hotel is in a great position and has seen better days.It could do with some refurnishment.Our room was small and had cracked ceiling.You could hear the people in the next room and upstairs quiet easily.Our sons had a better room over looking the with sea view and much better bathroom,though we paid the same amount of money.The reception staff were very helpful and we needed an iron and ironing board as we were going to a wedding.I found the tea at breakfast dreadful.The service was good and there was a good selection of food to eat and room pleasant.The hotel is used my coach companies so it can be very busy at meal times.I do feel that these ageing hotels that relies on coach holidays for their main business do not spend money updating,which is such a shame because it could be so much better.
We stayed here for a family wedding nearby and had a lovely time. Our rooms were near one another, large, comfortable, free parking, good wifi. The corridors were quite noisy as a wedding was also taking place at the same time but a fun, happy atmosphere - and we had been warned it would be busy and could be noisy. Breakfast was lovely with beautiful views from the dining room and friendly, helpful staff. Usual Best Western hospitality.
I had a great one night stay here recently while seeing family. There was a Fawlty Towers moment when I checked in, as I let myself into my room only to find someone's suitcase and clothes spread out on the bed (thankfully the occupant wasn't in the room so I didn't frighten them to death!), but Reception were very apologetic about the mix up and we ended up laughing about it. The (unoccupied!) room I spent the night in was very comfortable, with a soft bed and blackout curtains - I certainly got an excellent night's sleep. The room was recently decorated and everything was clean and neat. I had a view onto the road but that was pleasant enough and the road is a quiet one. Other family members staying the same night as me had a channel view and thought it was wonderful. The breakfast was top notch: everything was piping hot and fresh and the staff were very pleasant. It was a treat to look out over the water as we enjoyed breakfast anyway. The staff deserve a mention as I think they really aimed to make people feel at home and to be friendly. Jazz in particular seemed to be doing every job going: she served me in the bar the night I arrived, was there topping things up at breakfast and then showed me the handmade jewellery when I showed an interest in having a look at the goods a local craftsperson has for sale in the hotel (bought a bargain bespoke necklace - don't miss this! Loads of lovely earrings, bracelets and necklaces!) All in all this made me think of a good old fashioned seaside hotel. It's charming in its own slightly quirky way. If they modernised it too much it would lose that. Make sure you have a look at the brilliant old-as-the-hills lift - and ride in it if you're daring!
Never been to Clevedon, so was presently surprised how lovely it was. We stayed at the Hotel with our pet dog on the way down to Cornwall. The Hotel is very quaint, although a little tired. A bit of TLC would finish off the place. The lift was like going back in time! Great to see. Gorgeous views, although, trimming the trees would improve this. The staff were superb, extremely friendly. We sat in the sea view bar to eat in the evening, we had a selection of Tapas that were very nice and reasonably priced. Overall it was a lovely evening and experience at the hotel.
Small, hot, stuffy room, no air or air con, no spare pillows, curtains wouldn't close fully allowing light in, busy road, noisy industrial kitchen fan unit which ran all night disrupting sleep just below window of room, dis-interested staff on check out.
I did read a selection of reviews about this Hotel (good & bad) before booking so was aware of others thoughts. This is a beautiful old building in a lovely position, the décor inside suits the style of building. The staff were welcoming, friendly & very helpful. Our room was clean & very comfortable. The meals were good, particularly breakfast with staff on hand to take care of any requests very quickly. The weekend of our stay two weddings were held in the Hotel but these didn't disturb our stay at all. Thank you Walton Park, hope to come back one day.
I use this place as a pub.. bar lunches are good.. bar has a great view over The Bristol Channel over to Wales. Rather Victorian in decor.. & a little tired. Staff very friendly. Garden lovely situation by the sea.
we booked a superior room at the walton park hotel. we picked the hotel for its location on the cliffs overlooking the sea the hotel is run down with ancient artexed dinghy walls and old carpets 1970's carpets that have seen better days our superior room was a let down to say the least with stained carpets and dirty radiator the bathroom was a disabled unit with handrails and a high toilet with a navy blue plastic toilet seat the room smelled pretty bad, a mixture of sweat and cigarettes? the only thing that the room had going for it was that it did look out over the sea (obstructed somewhat by the lead conservatory roof) and the bed was comfy if it hadnt been for the fact that we knew we wouldnt be spending much time in the room because the weather was exceptional I would have gone to reception and complained about the misleading 'superior room' if this was supposed to be one of the best rooms, I dread to think what the other rooms were like, there is no way this hotel should be allowed to call these rooms superior the hotel itself looks out over the sea, but frustratingly you cannot access anywhere near the sea from the hotel itself the public areas seemed to be closed off to guests, except for the bar, which was empty when we went down to get a drink we did sneak into the 'ballroom' but the sofa's faced the dance floor and didn't look out at the view, and it looked like we weren't supposed to be in there all in all, this hotel needs alot of money spent on it to bring it up to scratch, it needs skimming out to get rid of the awful artex on the walls and total redecoration tired, unloved and a bit grotty is my summary
Cold drinks on the terrace overlooking the Bristol Channel, warm sunshine with amazing view. As always a warm welcome from all the team here. Beautiful bedroom sumptuous furniture, amazing view. Clean quiet. Bar meal was excellent value followed by a few drinks at the bar with friendly bar staff and other residents. Breakfast was first class with loads of options. Excellent as always cannot recommend highly enough
The staff were welcoming and friendly. A solo traveller, I booked a sea view and was allocated a side room with a partial sea view. Not what I was hoping for. The bathroom had been upgraded except the Shower which ran very Hot or very cold. - Nothing in between. Bathroom developed an odour of drains after 3 nights. Room 401 is a small double with no place to put a case without blocking doors, window etc.
This hotel is superbly located and has excellent management. All the staff are friendly and very efficient. The dining room is beautiful with lovely views over the Bristol channel to South Wales. Food is top class (breakfast and dinner) with a very good choice of menus. The variety of vegetables provided each evening was much appreciated. Also, all dietary requirements were met by the kitchen and waiters with ease. The public areas, including the bar, are of a good size with comfortable seating. The décor is a bit tired in places, but in a way, this adds to the ambiance of the hotel. Most rooms are very good with adequate facilities. However, as with all older hotels, there is some variability. I recommend that you check on they specification of your room at booking. The sea-view rooms have a lovely outlook. Overall, a top class three star hotel
I read some mixed reviews for the Walton Park but I decided to give it a try as the last two hotels we have used in this area have been absolutely dreadful. Reception was efficient and helpful and offered help with our luggage which makes a pleasant change. Our first impression of the room to be honest was slightly disappointing, I had booked an executive room and I suppose I was expecting something better when comparing to what I have had as an executive room at other hotels for similar money. Having said this the room was clean and well presented with the view over the estuary unfortunately slightly inhibited. The bathroom was clean and everything was in it's place. If there was to be some minor constructive criticism they are as follows. The kettle didn't turn off when the water boiled, it just continued to bubble away. One packet of biscuits for two people in an executive room! It would have been nice to have an iron and ironing board in the room rather than having to request one. Generally we enjoyed our stay, the breakfast was plentiful and well presented and again we were lucky enough to have our table overlooking the estuary. The hotel is looking a little in need of some love, but we did notice that there were works in progress. We would almost certainly book again next year.
We had our wedding vow renewal on the 28th May 2017.. what can I say Pat and the rest of the staff looked after us from start to finish we couldn't fault them at all... the venue has superb settings and the food for our buffet was excellent.. the DJ was very good he played all 70's & 80's music as we asked for .. Great day had by all would highly recommend..Ian & Janice
A small, old hotel with lots of charm, on a hilltop overlooking the water. Everything well thought out in room, big bed, adequate lighting, TV you can see from anywhere. Big windows, 2 comfortable chairs. Pretty restaurant serves very good food, good view, moderate prices. Lots of free parking but street parking is also easy. Antiquated elevator is fun. You'll like it.
Stayed here recently and as I arrived I couldn't believe how lovely the hotel looked on arrival As I entered the reception the staff where all very pleasant and acknowledged me immediately The rooms I stayed in was of a very good size and very clean. However Wifi was a little slow The bar was my choice for an evening meal and was extremely well priced and portioned. Great tasting and had a great view of the coast from the bar This hotel is situated right on the waters edge offering brilliant views and great places to sit with a beer and relax This hotel was a bargain and a brilliant stay Would recommend to all
We stayed here as a group of 12 bellringers and as a previous review from one of them has said the staff responded well to complex dietary needs of one of our group. We were not happy with our original room and it was changed the next day. The food was excellent and the view from the dining room amazing when the rain cleared and we could see Wales. Thanks to the staff for their care. We loved the old lift which made going upstairs special !
This is a lovely old hotel! The rooms are spacious, clean and comfortable! The best feature is lying in bed, looking out the window at the sea and Walles on the other side. At the moment, there is scaffolding up which blocks the view somewhat. It was cute to have the seagulls tapping on my window in the morning! I did not care for the breakfast in the morning. I felt it was poorly presented and lacking in choices. The scrambled eggs were runny, and there was not a selection of pastries. Had I was told by the staff that I could have had porridge, I definitely would have ordered it!
We stayed as a group of 12 Monday to Friday on our ringing trip. Staff on the whole friendly and able to accommodate some complex needs. Rooms large and comfortable. Good food and well presented. Adequate parking in nearby car park. Provision made for our mini bus
Great elevated position over looking the Bristol estuary, but that is the only good thing I can say about this hotel. The interior is dated and very tired with artex on walls, ceilings etc. The rooms are in urgent need of upgrading and as a Diamond Club holder for Best Western loyalty card thought i would get an upgraded room, if so it was very poor. The restaurant position is great for the view, but that is the only good thing I can recommend the restaurant for. With so many nice restaurants just a few miles down the road I wish I had gone there to eat, would of been worth ta taxi fare. Would not recommend this hotel at all - would of preferred to stay at a local B&B.
We arrived just after a massive rain storm had flooded the reception - all hands to the mops! Despite the organised chaos around us we were given a warm welcome and enjoyed the old fashioned 'scissor' gate lift. Our first 'sea view' room was a disappointment but we were offered an alternative with no problem. As other reviews have mentioned the secrets of this hotel's success are the staff, the location and the old world charm. Definitely worth a visit.
We were on our way to Cornwall from Warwickshire, and decided to break our journey at Clevedon. The hotel is a venerable Victorian building with a sweeping view of the Severn estuary - not one for those who dislike looking out over water! We positively liked the vintage lift though some people preferred not to use it, which is a bit unnecessary. We had a very spacious room under the eaves with a commanding view over the water, and the bed was very comfortable. We glimpsed a room on the opposite side looking out on to the road, and felt that it did not compare at all with ours. We had an excellent table d'hote dinner in the restaurant - not Michelin star standard but very welcome, especially the breaded sardine starter and the grilled lamb cutlets. The French duty manager and waitress were particularly helpful. The restaurant was sadly almost empty though it is a lovely room but there were quite a few people eating tapas and light meals in the adjoining bar. The one irritating factor was that mentioned by the Pannones - horrible loud canned music. Not Muzak but ancient standards from the 50s and 60s. Please turn it off or substitute with something more mellifluous. The breakfast was good, and the staff friendly.
It's not that the buildings are unimportant but it's the people who can really make or break any hotel stay and here the people really do stand out head and shoulders above the rest. A nasty little step slope gave me goose bumps as we gingerly entered the car park, a feeling not helped by the many scrapes and gouges left in the tarmac by other guests. Go slowly and you should be all right.....but leave the Lambo at home if you've got access to something higher off the ground! The hotel entrance and reception have an old world welcoming ambience which immediately changes up a gear with the warm welcome from the front of house team. Our room, it must be said, was on the small side of bijou but had a comfortable bed, an effective shower and complimentary refreshments; fine for an overnight stay. Other rooms were larger and enjoyed fine sea views but we had no complaints at being tucked away from the happy sounds of the large wedding party that was also staying. We were able to have dinner in the bar with our little dog at our side and enjoyed excellent food and fine wine with outstanding service, particularly considering the pressure imposed by the large wedding group. Breakfast the next morning was buffet style - not our favourite in that respect - but the quality of the food on offer was first class and again the staff went out of their way to ensure our satisfaction. With just a ten minute (but quite hilly) walk to the sea front and pier of Clevedon the hotel is well placed and we would recommend it unequivocally and particularly to dog owners, since there are many lovely doggie walks at close hand.
We arrived early and were met with a warm welcome and checked in immediately. Our room was large and spotlessly clean with an excellent en suite bathroom. We had a side sea view which also overlooked part of the hotel garden. The hotel is situated close to the clifftop overlooking the Bristol Channel. The bar/restaurant was open all day so we had a late lunch. Excellent value with a comprehensive menu. The party facilities were ample although we thought the DJ kept the volume rather high. Breakfast was an excellent hot buffet which was constantly being refreshed. This hotel is historic and many literary giants have visited here. Clevedon is a very pleasant town which we would like to return to and explore further.
We stayed here for four nights in a party of 30 members from the West Yorkshire Decorative Fine Arts Society. When we heard where we were staying we thought 'ok just another 3 star hotel, but adequate for our requirements'. Wrong. This hotel is much better than that. On arrival, checking in was efficient, we were shown straight to our room, and our cases were delivered 5 minutes later. We had asked for - and got - a room with a walk in shower. We asked for a rubber mat for the shower floor, and one appeared within minutes. The food was well above expectation - we had a special menu for our party each night with a choice of 4/5 starters and mains. Service was extremely quick and efficient. From placing our orders for 30 starters to delivery was under 5 minutes. Breakfast was a well presented buffet - fresh fruit selection and cereals, usual hot dishes, fresh croissants etc. and hot strong coffee. Specials, such as kippers boiled egg etc available to order. On top of all this, a most amazing view over the Bristol channel to the Welsh coast. We have not hesitation in recommending this hotel as a base for touring the Bristol/Bath area.
The Walton Park Hotel stands in a commanding position overlooking the Severn Estuary. Parking is on site in a large car park a short walk from reception. The staff were polite and friendly. The room was huge with a massive bed and was nicely decorated and very clean. The view from the window was somewhat spoiled by scaffolding, something to be aware of when booking a room with a view. There was plenty of hot water in the bathroom, but sadly the shower was a big let down. The cold water seemed to refuse to travel up the pipe, therefore it was impossible to use as the water coming out of the shower head was red hot. The shower head was another problem, all the bathroom fittings looked reasonably new apart from the shower head itself which I could best describe as manky. Another problem was the constant creaking noises from the floorboards and other rooms, whilst I appreciate the building is old and some noise is expected, it was difficult to sleep. We ate in the bar, the menu looked quite impressive. We ordered beer battered cod, at just short of £12 per person we were expecting something special. This was not the case, the fish was appalling. The batter which should have been light and crisp was thin and soggy. The fish instead of being white was watery and a translucent grey colour, with large hard black lumps inside (see photo) everything indicated the fish had been frozen and was far from fresh. the only part of the meal I could recommend was the tartar sauce. Terrible value for money. We did wait for an age for someone to come to the table to clear the plates so I could mention about the fish, but the bar had got very busy and no one came so we left. One of the disadvantages of paying for food before you eat. On the whole I'm glad we were only booked in for one night. This hotel has a lot of potential, but is sadly let down by small things that could be easily attended to.
I spent a lovely night here on my way down to Exeter. The room was fine. Unfortunately the bathroom included a bath rather than a shower unit but that is down to me and my difficulty in getting into a bath. Exceptionally friendly staff. They could not have been more welcoming. Totally recommended. A much friendlier and peaceful option than a chain hotel near the motorway,
What a great find. The first thing that had me smiling was the old lift, just like being on a 1920's film set. Then the fantastic view of the sea as soon as you enter the room with its panoramic view windows. The room and bed were massive. The bathroom was modern clean and large. Could not be more charmed with the place. In the evening we spent time with the bar staff at the bar and they were fantastic company and give us lots of history on the place including the Broadchurch filming. Cannot wait to return with my partner.
New to the area but reception staff were very helpful with directions and booking me a cost effective set of taxis. Breakfast was good with a great range. Loved the small touches: free bottled water and free healthy snack bars. Hotel room was hot and stuffy though and the noise of the bust main road outside prevented me from opening the windows to cool the room. The gurgling pipes all night were a bit much though but over all a good stay.
A Victorian hotel we had not visited for 50 years.It was a perfect two days! Yes the hotel is old but none the worse for that. The joy of a Hitchcock lift was matched by friendly staff,a great executive room with sea views of the Welsh coast and good food. The bar area with meals was welcoming although we ate in the restaurant. The set meal choice was very good.One small gripe, musak is not needed in the restaurant and detracts from the beauty and ambience. We are looking forward to returning in July.
The staff were so attentive, nothing was too much bother. Very patient with all our children and the views were spectacular. Air of calm and relaxation throughout the whole place. Lovely place to unwind and recharge.
My daughter, husband and 2 year old were staying with us and we thought it would be nice to enjoy Sunday Lunch together - we made a last minute booking and we were very pleased to find it was a special Easter Sunday Lunch with chocolate eggs and a glass of Bucks Fizz for each guest. The meal itself was excellent with a good choice of starters and mains and coffee included. This is the second Sunday lunch we have had in the restaurant and would recommend to anyone.
was allocated an end of corridor room so it was smaller than the standard rooms and only a shower, no bath. ok for two nights but would want to move for longer stay. room décor a little dated but facilities not bad including free Wi-Fi. bar on site but a fair walk to local pubs and shops, would we stay here again? yes.
Stayed for 1 night as was attending a wedding at the hotel. The hotel itself is lovely and has wonderful views, the wedding was wonderful and the staff throughout the day could not have been better. We had a lovely room and it was a nice size and the bathroom was also large. There were just little touches that let it down, such as room decor slightly after and also the light bulbs in the bedside lights were the wrong size so stuck out quite high above the lampshades and spare tables being stored in corridors just little touches that let it down
Apart from noise from the kitchen ventilation system below room at night everything else was fine.would preferred to stay at the back where it would be quieter and we have stayed there before but would stay there again.
Had our wedding here 17th February 2017, ceremony, reception and evening do. Absolutely superb, can't praise the hotel and it's staff enough. The food was excellent, loads on the evening. The refit of the bar and function rooms is great, rooms could do with some tlc. Everyone who stayed the night had a fantastic breakfast before checkout. We were lucky with the weather so had photos out by the gazebo & on the terrace. Couldn't fault the value of the deal we had on our Wedding, all in all 10/10
Some of the best views ever, friendly & helpful staff but the food was a let down. Steak baguette/cob, meat was tasteless & tough, my fish & chips was tasty enough but the chips were frozen & the garlic bread was the other 1/2 of the baguette that was served with the steak! Overall the food was just mediocre. Worth a visit for the views though, especially when its sunny.
Having had our wedding here in July last year I've only just had a chance to leave a review (but wanted to as I know how important reviews were to me when looking for a wedding venue!). All staff, Pat, Nikki, and Marie especially, were brilliant. I was a very stressed out bride but they reassured me throughout the organising, and were so so organised on the day I didn't have to worry about a thing (& I'm a terrible worrier). Excellent value for money, we were on quite a budget and they covered everything we needed. Our room was really lovely, and all our decorations were set out exactly how I wanted to them to be. Our ceremony was outside, and thankfully the weather held out but had it not the staff were ready to move everything inside, and the rooms are just as lovely. Your wedding day is supposed to be one of the best days of your life and the Walton Park Hotel absolutely made it possible for us. A really lovely venue. Highly recommended. You don't have to spend £££'s to have a memorable day.
Lovely big hotel that must have been the place to visit in its day. Don't get me wrong it is still a good place to come. Friendly helpful staff, plentiful breakfast that was only missing mushrooms. If I had to make a comment it would be get a carpet cleaner. Strange request but true. They all needed a clean. Maybe they do it once a week? Stains in 209 seemed to have been there a while. Seems a popular venue for weddings etc and it has an on site treatment room for those massages!
We had a family group of 22 staying here for a night. The private dining room was set up beautifully and the staff were all very attentive. Excellent food and rooms too. We all had rooms with sea views which I recommend. Nothing was too much trouble for the staff.
Used this hotel for one night before a meeting the next day. Wish I drove down in the morning instead. Parked up and handed my key and went to the room. You know that disappointment that hits you when you see where you've got to be? That washed all over me. Room was tiny with a stale old folks home smell. Appointments were dated and the fittings were very dated. I had a dreadful nights sleep due to the bed which felt older than me thanks to the springs digging into my back. The plumbing could do with a rejuvenation as well. It felt like a hamster dribbling on me thanks to the lack of water pressure. As I left my room for breakfast the smell of grease hit me so I gave it a swerve and got some out. All in all a great stay...
Had a great time here for my son's wedding. The staff couldn't have been more friendly, Nicky who was our wedding coordinator was exceptional and went that extra mile for all of us including the guests that stayed over. We all ate in the evening at the bar, which was typical pub grub, very tasty and I can recommend the Steak & Mushroom pie. Breakfast before the wedding was very good self service with fresh tea & coffee taken to your table. Our room was very comfortable with excellent views out over the channel, although we could see Wales ;) I would say to the people that complained about the hotel. If you have a problem tell them, no ones a mind reader. SO in finishing ...would I stay here again, yes for sure.
My partner and I booked this hotel purely by the pictures and how lovely it looked. As the saying goes.... Looks can be deceiving! Having tried to book online we wasn't able to so had to call the hotel direct. After having a horrendous journey to the hotel we finally arrived at 9.25pm. On entering the hotel it felt very cold and smelt very fusty. We went to the reception to check in and the receptionist greeted us with a half hearted hello (no good evening nothing) we wasn't told whether any food was still available at this time, wasn't asked if we would like breakfast, we was just asked if we would like an alarm call. We was told where our room was and was asked if we would like any help with our luggage (again this was a half hearted gesture) so we declined. On entering the floor where our room was there was a very distinct smell of damp washing that was being tumbled dried. On entering our room after a struggle to actually open the door as it had stuck there was a very pungent smell of gloss paint, hence why the door was hard to get into. The room was very cold and the decor was very dated, the bathroom was very 1970's (more about the bathroom further on so keep reading as some vital information coming up). We decided to go downstairs for a drink, on entering the bar area which had a group of people in we wasn't even greeted with a hello or good evening. We chose to go to the other bar where a young lady was sat having a drink, we waited 15-20 minutes to be served and the young lady said, I'd serve you but I've been drinking so then went and got someone else to see to us. Another young lady came behind the bar and didn't say hello either, I asked for 2 pints of peroni lager which she poured and then said that will be £9.60!!!!!! I nearly died, I have never paid £4.80 for a pint before so if you are planning on going to this hotel for the night or even a drink then I'd suggest a small mortgage is in order to take out if you are wanting to get intoxicated. The lady who checked us in then came in and stood with the young lady that was sitting at the bar gossiping. If I am honest the ambience in there was very uncomfortable. When we left I put the empty glasses on the bar, no thank you was said and not even a bye or good night. On arriving back to the pungent gloss stench room we got into bed which instead of being a double was 2 single beds pushed together and wafer thin quilt, although the only positive thing is that the beds were comfortable. On waking up in the morning I pulled back the curtain to see the sea view and to my horror there was scaffolding all outside. We had paid for a sea view room and when we spoke on the phone to book it there was no mention of scaffolding up at all, to pay extra for a sea view and to have that and not be notified I find very disgusting. I went to the bathroom to have a shower (now here comes the vital information from earlier I mentioned) IF you are in a rush to get ready in the morning may I suggest that you have a stripped wash as the taps are awful, it's a shower of the bath set up and the hot tap is the hot and cold tap, the cold water doesn't get cold for at least 10 minutes, bonus is the hot water is that hot it'w scolding so be very careful. After I'd had my very hot shower I came out of the bathroom naked to find a man on the scaffolding looking into our room! Mortified wasn't the word!!!! We soon checked out and the receptionist couldn't have been any more ruder, we wasnt asked it everything was OK or if we slept OK we just got told that's all sorted you are checked out. My partner asked for an invoice and he was told that the invoice comes from best Western to the hotel so if you are wanting a receipt or invoice then make sure you arrange this before you arrive. On leaving the hotel I looked at it in the light and in all honesty it could very much be mistaken for an old people's residential home. Very bad decision and we will not be returning again in the future. Staff need to get some customer service training badly and personalities as they should not be in that line of business as it stands now. Maybe after the scaffolding work has been done then may I suggest a huge over haul on the inside be done as well.
I only saw this in the dark and early morning but I think on a nice day tis would be wonderful to overlook the Bristol Channel to Wales and see boats crossing. There is a nice garden by the hotel which must be lovely in the sun. This is an old hotel with an amazing old fashioned lift that should be listed! and it works too. Breakfast is nice. I had room service meal which was good. Rooms and bathrooms need updating but are clean and comfortable with everything you need.
A set Christmas lunch for 21 adults and 5 children in the Somerset Room, which we had to ourselves, with a sea view over the Bristol Channel. The tables were smartly laid out with crisp table cloths, cutlery, glasses and Christmas crackers. Service was prompt, and each person was served with what they wanted with no confusion. The staff were delightful and we were allowed to stay in the room for a long while after the meal. Those who stayed the night were very happy with their rooms and on this occasion most had sea views. The rooms were of a good size with large comfortable beds. Good real ale was available which was important to this group. The cost of the lunches was very reasonable and the special room rate for those staying was very attractive. The whole family wants to come back again next year.
Had a good weekend at this hotel Friday to Sunday. The staff were very welcoming with plenty of useful local information. The room we had was on the top floor overlooking the Bristol Channel. The room was comfortable, but the radiator desperately needed bleeding as it was cold at the top and hot at the bottom. A word at reception on Saturday morning and the problem was fixed and Saturday afternoon we returned to a toasty warm room. Breakfast was self-service but with plenty of choice and as much as you needed. Our evening meals on Friday and Saturday were well prepared and presented being both very flavoursome and plentiful. All in all a very good weekend away.
Not impressed at all. Very boring filling out endless questions about basically not good hotel. Boring Boring Boring.. I find completing these questions very tedious> we will not stay in this hotel ever again.
We spent the night here on a Saturday following a Christmas lunch, (family get-together). The lunch room was fantastic, wonderful view over the Bristol channel, lovely tables with crackers, comfortable sofas round the side of the room. The meal itself was not faultless but the produce was of a very good quality and it was a very enjoyable homely meal, (top marks for the beef and the Christmas pudding). At around the £18 mark for three courses and coffee, I think it was great value. The hotel had kindly put all of us close to each other and the children's rooms had the right amount of beds, pillows etc (and this is rarely achieved!). I loved my room with a view over the sea and a comfy bed. Brilliant location with easy access to the motorway and we recommend a walk around Clevedon and the pier. The staff were pleasant, (very young). One thing I would raise is that when we arrived an hour before the lunch after a long journey we were greeted by a manager asking; 'Do you know what you ordered' and some strange comment; 'I was hoping to get the starters out of the way'. For us this was a long planned and special lunch! However I still give this hotel full marks, we had a great time and hope to book again next year.
A pleasant stay. All the staff were friendly and helpful. The rooms are basic and dated, but adequate. The room was cold on arrival but warmed up once the radiator was on. Food in the restaurant was ok. Hotel did the job for an overnight stay between travelling to meetings.
First and foremost, the building is beautiful with the dramatic background against the Bristol Channel. Our room had a lovely view of the sea and the Welsh Coast. There is car parking on site, although there is not a lot and spaces are quite small. Luckily there was one space left for us and upon check in there were no issues. Staff were friendly and helpful. Inside the hotel is vintage, to put it politely and would really benefit from some sympathetic modernisation as there is carpet that reminds me of my childhood in the 1980s, complete with artex walls. The floorboards were creaky and were mindful of other guests when we arrived at nearly 10pm. There is 1 lift and it is a beautiful wooden contraption of 100 years old. Our room was spotlessly clean, a really good size, as was the ensuite bathroom. Again the bathroom would benefit from modernisation. However, the sea view makes up for those little issues. Our room was cleaned every day. Our room (505) had a radiator, but it was a little cold. The hotel, is about a 5 minute walk to the seafront and pier and 15 minutes walk to the town centre. The hotel has a nice bar and restaurant, also offering beautiful sea views across the Bristol Channel. All in all, it was a pleasant stay.
Matchless position on a hill overlooking the Bristol Channel; our side window gave a fine view of the most beautiful pier in Britain (Betjeman). Victorian hotel is well cared for (exterior being restored now.) Interior retains its character withour being at all shabby. Ancient lift still in use and very safe. From the moment we stepped in, all the staff were welcoming and attentive. Large free car park; town within easy walking distancs: so we could forget the car during our week-end visit. Dining and bar service were very prompt. Have known the hotel since the 1960's; it does not grow old as we grow old......
Firstly the good bits. This hotel is in a great location, great views of the Bristol Chanel & the staff are attentive and helpful. The lift is just fabulous and retro plus it works better than most modern ones! Now the less good bits - the 1960s music which must drive most of the staff up the wall - it did me! The hotel needs some TLC. The rooms are ok although we had a heating issue which was resolved. The food isn't great - I craved for lettuce. It was however popular with the older members of our party. This hotel could be lovely but it needs some money spending on it. A big thumbs up to the staff who I hope are being paid a good wage to overcome the hotels inadequacies in other areas!
Stayed here on business. Lovely location and grounds. Massive rooms which are well heated. Very creaky floors which adds character. Wonderful views of the Bristol channel. Food good and a lovely breakfast. Drinks very reasonable
This is a nice hotel and a great location atop the cliffs overlooking the channel with Cardiff across the water. The room I had was a bit small but was adequate and well stocked with the usual free amenities, including a sachet of hot chocolate which was welcome on such a cold day. The bar was good offering the usual menu and what I thought was a great touch was that they supported local beer, well Cornwall and it was reasonably priced which this day and age is rare, so well done to the hotel for great priced decent beer, it certainly prevented us from venturing out to the nearest pub. I would definitely recommend this hotel. Breakfast was the normal state of affairs but the view was again something special.
The location of this hotel is spectacular with views across the Bristol Channel and the sea just under your window twice a day at high tide. It's the second highest tidal range in the world. All of the staff were extremely friendly and always ready to help. It really is a lovely hotel but it is in need of even more loving care than it seems to be getting at the moment. It is now the 21st century and hot taps that take ages to produce hot water are a no, no. Similarly our room with a view was comfortable but some of the considerable space might have been used by increasing the size of the en-suite bathroom and give space for a walk in shower. The existing bath/shower is not acceptable for the price - the shower is very difficult to use with a separate electric on/off switch and when pulled (it's at the other end of the bath to th shower controls) set the shower off -in our case by showering the would be occupant in almost scalding water. Although the breakfasts were good with a wide range of menu the same cannot be said of the dinner restaurant. Bread was supplied but it was from a sliced loaf! Perhaps we were unlucky but the starter was miniscule and the main course of Rump of Lamb almost inedible. Mine was mostly gristle as was my wife's and one of the guests we had invited suffered the same fate. The other guest had a thin slice of gammon covered with a sprinkling of pineapple cubes soaking in what appeared to be pineapple juice. The last meal I had like this, now the second worst, was at a hotel in Hampshire where the starter was a vile version of brown Windsor soup, and that was 57 years ago. Needs redecoration throughout. I feel really bad about this review because everyone was so nice and helpful but although I would still stay there again, I would hope that there would be some real modernisation and I would, at present, recommend people to avoid the dinner restaurant at all costs. The bar was limited but good.
Staff were brilliant, however, the hotel is a very tired building in need of major updating. Bed was only a double and not a king as available in most other hotels these days. The room was on the top floor with an inland view. Very small and cramped. Standard double room on the website was very different. Floors need sorting out, very bumpy. Not sure I would make a return visit.
This is my second stay at this hotel, my first was a better experience. The hotel is in a brilliant location if you're lucky enough to get a sea view room. The building is old which is fine, but internally the public areas and guest rooms are definitely in need of refurbishment. It just feels like it's run on a budget. I arrived late and when I got to my room the TV remote doesn't work, the desk light doesn't work, I needed to chase the droplets of water around my shower as it's so poor, there is one useable plug as all other plugs are in use. Cooked breakfast was good, but I went for it as there was very little available for a continental breakfast - they could take a leaf out of Premier Inn on this front. Over all it was an average stay in a great location.
Only booked in for one night. Hotel appears tired and in need of TLC. Beds stacked in hallways which is never a good sign. Room appeared clean but on closer inspection blood splattered on bathroom door which is not good at all! Staff happily moved me rooms but initial double room morphed into twin in the basement!
Just had a most pleasant stay at the Best Western Walton Park Hotel for a wedding and I would thoroughly recommend this venue to any bride and groom who were thinking about hotels/venues etc. The staff were most helpful and I must thank in particular Pat McCarthy who went above and beyond the call of duty to ensure that all of our guests needs were attended to. Beautiful views overlooking the Bristol Channel and Clevedon Pier which is nearby which makes a great back-drop for wedding photo's.
We had the most amazing wedding at the Walton Park Hotel. With guests from across the UK and Europe arriving and trying to check in all at once the day before, too the wedding itself, meal and evening party all was handled with calm professionalism. Nikki, Pat, Paddy and all the staff are true stars. Nothing was too much trouble, the day ran like clockwork and not a single complaint was heard. You accommodated our every wish, the food was excellent, the special diets were delighted with their food, no second rate offerings for them at this Hotel. You may or may not be pleased to hear that there has been a suggestion we have a party with all the family for our first anniversary, at your hotel!
We had our wedding here 22nd october 2016. The member of staff we dealt with for our wedding arrangements was lovely and very helpful from start to finish. We could not fault any of the staff they were very friendly, helpful and welcoming. We stayed in 1 of their honeymoon suites and it was massive! We had our ceremony and reception down stairs in the avon&Waverly suites and it was lovely to have the two rooms and outside space. The hotel is old and the lift reminded me of the film the shinning :-) but without the fear, it creaks a lot but it is a old hotel and all adds to the charm. The only negatives we had with our stay was that there was scaffolding outside the windows of the room that we held our wedding reception in and bedroom window. On the terrrace there were large planks of wood none of which we were told about on any occasion, even when we went in the week before our wedding. That is the reason for 4 stars not 5 as even though it was an eyesore it did not spoil our day/night. The food at the hotel was good (we stayed for 3 nights) and the buffet food for our wedding was very nice as all our guests told us. As we did stay in the same room for 3 nights we found it to be very noisey in the mornings as we were directly below the breakfast room, not a problem for me as our baby wakes early but my now husband :-) normally goes back to sleep but could not because of this. Overall we had a fantastic stay and wedding.
The lift has manual doors and a seat. Huge rooms, the most amazing views. Poor shower. Spacious seating areas with old leather sofas. I stayed in the autumn- so it was quite quiet. 5 mins away from a lovely coastal walk.
Thought we were staying in a youth hostel with mattresses, divan bases, chairs and tables/desks all along corridors. Food like school dinners. Had to chase staff at breakfast to get coffee. Sliced white/brown bread cheapest they could find. Not even worth toasting! Sliced bread offered for evening meals also rather than fresh dinner rolls! Only 1 bottle of water and 1pack of biscuits in room for 2. Badly stained carpet in our room. Won't be going back!
Depends on who you speak to as to the level of customer service you receive. Desperately in need of some TLC and the beds were probably the worst I have slept in. Go for a twin with a view as these are twice the size of the normal doubles! Make sure you get charged the correct amount for breakfast, all of my party were charged £12 instead of £10. Would not stay here again based on the general upkeep and hard as nails beds.
Although the hotel is well presented and located it is overdue for a cosmetic refurb. A a business user I was unable to make mobile phone calls due to a complete lack of Vodaphone signal (Not Best Westerns fault) and the wifi signal is poor and slow. The shower was so small it was impossible to turn round without catching the mixer tap. Staff were pleasant and helpful. Breakfast was excellent but bar meals were limited.
Great position overlooking the Bristol Channel but so in need of updating. Sadly there was scaffolding outside our windows and not sure if it was to replace windows or just repaint. Could do with so much more. The room was a wonderful size having a huge 6ft double bed (or 2 singles together) plus another single which was right up against the radiator which I had to drag away to let in some of the heat being hidden behind the bed. Good hanging wardrobe space, but small but adequate drawer space. It was cold on arrival as I believe the heating goes off day time, but did come on at night. I told my husband to turn off the air conditioning - and he said what air conditioning!! The bathroom was lovely - well sort of - Looked very newish and modern except I had requested a disabled bathroom for hubby who has problems and all the bathroom had was a seat which I had to ASK to be lifted up over a sink as I couldn't get it out!! The double walk in shower was very slippery - no safety floor and plastic based. We had to place a towel at the far end so it wasn't so slippery to exit - plus NO GRIP RAILS WHATSOEVER. I had thought it would at least have those. The hook for a towel was on the wrong side of the shower near the loo! The modern heated towel rail was quite efficient and warmed the great towels well. The nice fluffy towels were a delight - now that's unusual in old hotels! The carpet in the bedroom was terribly dirty and I was pleased Id brought some slippers with me. Generally the carpets were grubby.The bed was good, although spongy or foam and springy and we prefer a firm bed. Tons of pillows although Id brought my own - Very old fashioned (but cute for tourists) quaint lift with concertina metal closing lift doors and wooden double doors on ground floor! We had snack meals in the bar that evening which were ok. Great chips and lovely steak and mushroom pie! The breakfast the next morning was terrific - full English with everything in a self-service style buffet. We had booked with breakfast in the price. We were in the hotel for a wedding of our friends which was lovely, but as DJs go -noisey!! Food at wedding was very nice. Bar service with nice staff. Generally the hotel staff were most helpful and its only a shame the hotel hasn't been updated as Im sure they must get complaints.
We called at the newly refurbished Walton Park, for lunch prior to our forthcoming stay there. The food was very good and tasty and served hot. The food was very nice and was enjoyed by all. The refurbishment is very good and well overdue.
The building occupies an enviable postion overlooking the Bristol Channel. It has done for a long time and much like the post boxes in Clevedon which are mostly all GR vintage and not E11R things have n't moved on! That said the bed was comfortable and the bathroom was functional, elderly may struggle to access the bath/shower, beware the door stop in room 404 which is a toe stubber in front of the towel rail. The towel rail however is the only heat source as radiator needs bleeding.My room allegedly had sea view.... well yes extreme North view from gable end of building. Chose not to eat here as got impression might not be a good experience. That said the down town eateries are not all that awe inspiring. Got back after meal out and pint in Royal Oak (look up seperate review) bar is dismal poor choice of drink, indifferent service, negative ambience. Obviously did nt book brek, but took a look in items in containers over meths burners glad forwent the grief! Hotel reflects the dormitory town feeling of Clevedon, can think of no saving grace other than a local said tidal drop off pier is 47 foo,t so suicide attempts should succeed!!!!
This is a quaint hotel however it is in serious need of updating. The staff are welcoming and friendly. Drink prices ok. The room was clean, however small for a double and there was a strange smell from the corridor. It is worth noting that you need to ensure the doors to your room are pulled shut otherwise they stay open. Breakfast again was ok, a relatively good choice but nothing special. A pleasant enough stay but pricey compared to others I have stayed at.
Due to holidays etc have not stayed for a while. Was greeted warmly and check in, as always, was friendly and efficient. Whilst hotel is tired that just adds to its charm. My room was beautiful, clean plenty of toiletries, soft towels, loads of tea and coffee, a nice touch was the bowl of mints. The bed was extremely comfortable. Bar staff always polite and friendly. Breakfast was brilliant, tasty, plenty of variety. Another perfect stay. Well recommended
what a great place to explore from Clevedon along the coast, the hotel is right on the cliffs ,great bar friendly helpful staff, try the homemade burgers so tasty(and I mean tasty), good food , well mind the restaurant menu is very limited which is a big shame because the bar food is great. You have a good choice in drinks as well, which is always welcome, the rooms are clean and well presented ,mints in a bowl and biscuits lovely. a must stop hotel if you can book, its always busy so book in advance. well worth the trip, what a great stay we had
My wife and I attended our friends wedding and the location blew me away. Right by the Bristol Estuary with amazing views. The room we had was small but good. Just what we needed. But due to it being the hottest day of the year no A/C in the room which made it very hot. I liked the old fashioned lift that was there and had to use as often as I could as loved it. The staff at the wedding reception were great and very helpful. Breakfast was amazing. The views in the restaurant were great and the food even better. Once again the restaurant staff could not do enough to help. Thank you for a lovely stay.
First visit to Clevedon and stayed in this lovely, if a little worn, hotel. Room on the top floor overlooking the road. Clean,tidy room and ensuite. Wifi reception patchy. Top marks to the friendly and helpful staff throughout.
Spacious room. Well enough furnished and lovely view of the Bristol Channel which looked good in the sunshine. Service friendly and clean enough. Food a little disappointing as prawns in batter very tough and bread in sandwiches not that fresh. Chips were good though as was the wine. Would stay again but eat along the seafront or somewhere near Six Ways.
This hotel was excellent, the food was superb and the room very clean and tidy, as was the rest of the hotel. Staff were very helpful. The only complaints: we were unable to alter the temperature of the shower, it was too hot to stand under and the hairdryer provided was not very good.
Our second stay here, and this stay as good as the first..This time only two of us. Friendly and helpful staff, Room -overlooking the sea was clean and warm with a very large and comfortable bed The bar staff helpfull. Dinner in the restauraunt excellant t, will be back
We enjoyed our stay at this hotel - the staff were very friendly and helpful, the room was nice and the view across the bay was superb. Top marks for actually having large double beds (proper Kingsize) as advertised. A good full english buffet breakfast was provided the next day. Clevedon is a lovely seaside town with a victorian pier and there's some good resturants in town (recommend Juniors Poon chinese if you like chinese). Best of all it's a dog friendly hotel - our four-legged companion was made to feel welcome by all the staff. There was a wedding being set up the next day and this hotel makes a great wedding venue. Some of the interior is a bit dated and like other reviewers I do hope that Great Western can invest in this lovely place, however for the money it we had an enjoyable stay. Recommended!
This hotel is in a time warp and probably hasn't changed much in the last 20-30 years. Having stated that, the rooms were large and spacious and the room facilities were OK and wifi worked well, but rooms and most of the building were so very tired. The restaurant is brightly lit and our meal on Sunday night was at best "poor". My shoe leather beef was left over from a lunchtime serving with rock hard veg. Our starters were five whitebait creatively spaced on the plate with decorative salad and a huge dollop of tartar sauce. The Maitre de chappie did his best supervising the young local staff. We decided to eat out of the hotel and found a great place for breakfast to suit every taste at 5 The Beach a stroll to the nearby seafront. Found a great owner managed Italian in Hill Road called Scoozi. We would return to both establishments without hesitation. The hotel has stunning views and nice gardens and situated in pleasant residential area but at times the residents lounge reminded us of an old peoples home. We took our pet Spaniel and were supplemented by £20 for our two night stay. I doubt if our room had any additional cleansing to justify this charge. But as a base to explore the area it is fine - just don't expect too much in the way of quality. We would stay there again as the price of £150 odd for two nights is fair.
Stayed with a group of friends. Had read reviews and expected very little to be honest. However upon arriving at this hotel I was quite taken aback by it's wonderful clifftop setting. It's a big hotel surrounded by sea and pretty gardens at one end of Clevedon. Everything is tired and dated and if Best Western could be bothered to invest this place could be amazing. I have to say though whilst we stayed the service was excellent and the rooms although dated and tired were clean and it was fine for one night. We had a sea view room and enjoyed a very reasonable breakfast in the morning. Two weddings had taken place whilst we stayed and so with no obvious competition on the area and what seemed liked a fairly fully booked hotel, I suppose Best Western are thinking why would we bother to upgrade!!!!! If you do stay be prepared to step back in time as you go through the doors and especially if you try the lift!!!!!! I stuck to the stairs avoiding looking down at the very heavily patterned carpets and indeed even up at the very shabby decor!! Come on Best Western you can do something truly amazing with this gem of a building surely.
We stayed one night in September. The staff were welcoming and attentive at breakfast. The hotel like many coastal British hotels is very dated (creaky floorboards and old fashioned plumbing and lift), but even so is clean and the room very large with new carpets. The view from the bedroom and breakfast room was wonderful looking across the Bristol Channel to Wales. Its a ten minute walk to the seafront near the historic pier. Breakfast was adequate.
Only stayed for one night but very disappointed with the hotel in general desperately needs an upgrade. Somewhat remote but lovely location with views across the Bristol Channel. Service for dinner and breakfast was very poor which seemed to be partly due to a golf party but also lack of staff training. After complaining the duty manager stated the drinks would not be charged for but the complaint was not to achieve this. Quality of food was passable only! Unfortunately this hotel cannot be recommended.
OK but dinner over several nights very disappointing. Only 2 main courses good. Other nights passable only. Breakfast OK but tip .....order poached eggs then go to buffet for other items. Fried eggs on buffet like rubber!. Room OK and clean . Views lovely.
Sad to say as a business traveller I had a few issues wifi not working in the 1st room allocated. I was then moved and then had to call reception to help to get the Tv working. The main thing that disappointed me was the room was in need of a major spring clean. Cobwebs in the window to the left. Bundles of dust by the bedside cabinet and woke up to tiny flys in room. Also avoid room 203 as its smokers paradise with a view outside the service exit door. Would I go again no!!
Good Value - Best Western Walton, Clevedon – Went there September 5, 2016 – A stately historic hotel right on the bay (across from Wales). Historic ambiance, good access and egress, quiet area of the City. Good walking to City Center along the waterfront. Reception welcoming as were the staff. Hotel has tried to modernize but retain charm. The room size was small, bed was small. Room could use a thorough cleaning. Sea view was nice. Internet, parking and good breakfast included. Helpful hints: For North American guests, bring an electrical adapter, facecloth and hair conditioner. We would stay there again.
We arrived half an hour early for check in after a four hour drive. The receptionist brusquely informed us our room wasn't ready without checking first. Are none of the rooms in this hotel ready with only 30 minutes to check in? Even sticking to company policy, the receptionist could have been more helpful and offered alternative advice, I.e the bar, whilst we waited. One of our two rooms had a musty odour which never dispersed. On the morning of check out there was no hot water in the entire hotel, this was probably temporary. The rooms, apart from the odour were clean and the bed comfortable but the pillows hard. However the stair carpet leading to our floor is disgustingly dirty, probably beyond cleaning, shocking for a Best Western hotel. We didn't eat there but the staff at breakfast were functional, doesn't anyone smile at this hotel? One exception was the lady serving in the bar in the evening, she was lovely. Quite a dark, gloomy establishment so I am unable to recommend it. I hope the hotel group have this hotel earmarked for an upgrade soon. It needs it and a customer service course for the employees too!
We were looking for somewhere to stop over for the night travelling to Cornwall. We were lucky to get the last available room in this hotel as it was early evening. The Hotel is located on the clifftop and the views over to Wales across the Severn Estuary from Clevedon are lovely. The rooms are spacious with high ceilings with great views. Our room was noisy though as it was underneath the restaurant which had wooden floors. The Staff were very helpful and friendly and the Bar particularly sociable which made for a pleasant evening. However the food was below average. Despite this I would stay at this hotel again but probably ask for a room above the Dining Room and Bar and not below. The Staff were lovely and very helpful.
Stayed overnight on our way to Cornwall. Lovely hotel if a little dated in some areas. We'd been upgraded to a room with a sea view which was a nice surprise. Room was spacious and clean with a huge bed. We ate in the bar in the evening, the fish platter was delicious. Good breakfast next morning with excellent service.
We booked this hotekl not know anything about the area or the hotel and we were not disappointed. Set in a lovely location overlooking the Bristol Channel, it is in a pretty part of Clevedon. In fact all of Clevedon had individual style house and buildings with quaint shops and nice people. The hotel had one unique feature - the lift ! Yes the lift is 100 years old and still works well. With its gated doors and seat to sit whilst you travel, it offers an experience of the past. (see photo). Our room was on the top floor with a sloping ceiling in part and a window in that as well as another small window. These offered enough light and the room was well dressed with the essential requirements. There was a smallish bathroom but no window in here. The room was well carpeted and plenty of storeage space. The whole hotel was very clean. The dining room was spacious with young pleasant staff. The bar overlooked the Bristol Channel and one could see the glorious sunsets. The only problem was a slightly sloping floor in the bedroom, possibly due to the age of the building but we found this as we are sensitive due to hip problems. Otherwise all was well and the staff were brilliant. Our second Latona Hotel this week. Two weddings took place here during our stay.
This is a lovely Victorian hotel overlooking the Bristol Channel. It is very convenient for boat trips from the pier - which is just a short walk down the hill. We found the hotel to be most accommodating when we wanted a very late check-in after a boat trip. We had a large comfortable bed, and a bathroom with a decent bath. The only downside was that there are no grab-rails to assist getting out of the rather high bath, after having a shower. Breakfast was particularly good - especially the quality of the bacon! And check out the antique (but fully functioning) lift! Definitely recommended.
My partner and I stayed at the hotel for one night. Its location is special - on a clifftop overlooking the Severn Estuary. We booked a room at the back of the hotel to take advantage of the great views over to Wales. The standard of cleanliness in the room was good, and the facilities were excellent - good size Freeview television, tea making facilities, fan, hair dryer. The staff were polite, helpful and professional. We had a drink in the spacious bar, which had a nice atmosphere, but didn't take dinner or breakfast so can't comment on the food. We'll definitely consider revisiting in the future.
Beautiful location and the hotel was full of old world charm. However we chose to stay on one of the hottest days of the year and our spacious room was very very hot despite having a fan which we used all night. Can't comment on the food as we chose to eat sat on a bench on the sea front watching the sunset.
Room was very unclean dog hairs on the bed and a hair on towels in bathroom . thick dust on the bedside cabinet they did not clean even when I told them. They changed the bed but that was all . I am awaiting a response from the are manager .
The location is pretty good - great views over an endless sea of brown. From left to right and top to bottom, it's brown. Unless it's dark. The Bristol channel will always be heavily silted - sadly, it looks a little like the world's biggest open sewer. All the same, the view is great if you're familiar with this part of the world. The hotel is okay, in parts, quite old; wooden panels & high ceilings. Room we had was okay - again nothing special other than the view of brown. It has a quaint old lift - the type with dual sliding concertina doors that if someone forgets to close, renders it unusable. Where it fell down was the food. The menus are attractive - great sentiment, poor execution. My partner's burger - a vegetarian concoction, disintegrated when picked up. The taste, she remarked, was unpleasant.To replicate my steak sandwich, remove a sizeable chunk of shoe leather and insert into two pieces of bread. The chips were below average. You'd have to conclude that they don't really care about their customers. While we were refunded our meal charge and breakfast was very good, outside was untidy with glasses left at tables for hours. They were upset that we found the evening meal poor and fixed it by refunding the cost. These were simple dishes - which means that something went terribly awry in the kitchen. Don't hesitate to jump and down of your meal fails the taste inspection.
Came here for one night to get away with the wife - only 40 mins from home. Nice old hotel, room overlooking estuary and Wales in the distance. Room very good, breakfast ok but good value for money overall. Bar was quiet at 10:30 but ok for a quick drink. Lots of wedding guests as hotel was booked for a wedding but still very quiet.
Came with a friend for a day trip out and ended up staying over. From the outside this place looks amazing with fantastic sea view. Went into reception where there was a bride and groom stood there we felt very unwelcomed by staff and awkward. Reception staff were abrupt and not a lot of information given. Got to room had to immediatly open the windows it was so hot. Room was dated and small with a very nice view of a wall with broken glass on it. Couldn't sleep as whoever was in room next to us was enjoying there night with the bed banging against the wall this plus the heat plus the noise from ppl outside and in corridor meant I got no sleep that night then went down to breakfast the next morning to find the £80 we paid was for room only and it would be an extra £12 for breakfast! Ended up going into town and had a nice breakfast and welcoming atmosphere for £5. Receptionist on check out barely smiled as we left. Disappointed after such a lovely day and expectations from the outside.
Stayed one night on the way to Cornwall. Beautiful building right on the cliff overlooking sea. Met by friendly member of staff on arrival. It may be a bit dated but it was very clean. Spotless white sheets and towels, you just can't complain. Hot shower, tea/coffee and even some mints. Tv, Free car park. Got all I wanted for a night and under 80£ for two. Wedding was happening downstairs but on the upper floors you couldn't hear a sound. Only complaint-lightning bit too dark. But would recommend this place.
Just had my wedding here and couldn't of been any better, the staff were amazing, venue was lovely, and they made it exactly how I wanted it food was also wonderful. Views were amazing, rooms were comfortable and the breakfast was delicious. Would definitely recommend
Have stayed in this hotel on two occasions now, once on the lower ground floor just underneath the dining room and the second time on the second floor. On both occasions I have been really disappointed by the shower facilities. There is absolutely no water pressure whatsoever, I have fairly long but not thick hair and trying to wash it under the showers in both rooms was a very long laborious challenge as the water came out as a trickle with absolutely no force at all. When I stay in hotels I look forward to a really good shower that makes my own at home seem inferior. At the Walton Park I can safely say that my own shower knocks spots off theirs. It is an old and charming hotel, but even so the bathrooms and showers need completely updating. Try not to stay there at the weekend as they have a succession of wedding parties that take over and the slamming of doors goes on well into the night as the sound proofing is not up to much. The views though are quite beautiful and the sunset is memorable. Dreary bar with very uninspiring lighting and furniture. Some of the staff are pleasant though.
Wecwere not exoecting very much cinsidering the orice we paid and a three star rating but were pleasantly surprised The sea view room was large, clean and comfortable and the staff very helpful and polite. Breakfast buffet was delicious and as it was my wifes birthday the poached eggs from chef came with a candle, nice touch. We Will be back
On arrival to reception the hotel looks very nice, but then as we went on to the stairs and corridor to our room you could see it was in need of some loving care and decorating. Our room was ok for one night and one night only, the room was very small but the bed was comfy. On entry to the bathroom you notice immediately the whole room needs a damn good clean and the floor is on a slope and rather off putting. When you get out of the shower all the water on the door runs onto the sloping floor waiting for you to slip on it. Breakfast was a buffet and some can be ok, but not this one the food was disgusting and the coffee was some of the worst I have ever tasted.
Stayed here for a weekend while meeting up with old friends. The room was nice. Clean and tidy. The bed was really comfy. The staff in particular were great especially the young lady who served us dinner on Saturday evening. But why , when there are 2 people staying in a room would there only be 1 small pack of biscuits with the tea and coffee supplies? And then only 1 sachet of hot chocolate? It makes no sense to me at all. 'Stingy' springs to mind. Then there was the wedding on the Saturday night. What a racket! I have no objections to a bit of noise, but they didn't even close the doors to the party room. Shame, silly things that are so easy to make better but just seemed to be a lack of consideration for the customers.
We have recently returned from a two night stay at the Walton Park. This was our third stay here as we love the location of the hotel. On our two previous visits, when we hadn't booked upfront, we were lucky enough to be offered lovely spacious sea view rooms. Unfortunately, due to an increase in price, we settled for a standard double at the front of the hotel. It was a much smaller room than on our two previous stays, located above the new terrace bar, with a view of the flat roof of the bar.We had the window open due to warm weather and I was woken at around 4.30am on the second morning by a lot of noise. It was a man collecting the empty crates from near bar area and loading them very noisily on to his van. Another large lorry with reverse beepers on for some time, also woke me again around 5.30. I mentioned this to the receptionist ,when checking out ,who was very nice and sincerely apologised Taking this into consideration, I would recommend this hotel staying in the back rooms with the wonderful sea views to really appreciate the location. The hotel is comfortable ,has free wi-fi and parking , friendly staff and in a beautiful setting and I hope to return there again in the future.
The hotel has a wonderful quirky character, and a unique position on the cliff overlooking the Bristol Channel. The lower level provides an ideal private space for a wedding, enhanced by the outdoor balcony area from which, if you're lucky, you can enjoy spectacular sunsets. This is why I chose the Walton Park for my wedding. What I didn't know in advance was how warm and genuine the management and staff were, and this, of course, added hugely to the success of the event. The hotel, combined with the charms of Clevedon, with its Victorian villas and restored pier, make for an excellent weekend break, and we look forward to returning for future anniversaries. My only word of caution would be to remember the Walton Park is in the 3-star category, and it would be a mistake to judge it through 4-star spectacles. It's not swanky, but it has a warm heart and bags of personality, which is why I love it.
This was the second time that we have been to Walton Park, for a family anniversary. On this occasion we were able to enjoy the celebration meeting in the garden, very necessary with young grandchildren, overlooking the Severn Estuary. The staff were very happy to help us sort out rooms, tables,fans and made us comfortable and welcome. The original lift to our guest was a fascinating feature of this charming hotel. Thank you Walton Park.
My wife and I would like to express our sheer gratitude to every single member of staff at the Walton Park Hotel for their help in making our wedding special. Right from the start, the help and flexibility we received with our planning was amazing, it really did feel like every request we made was no trouble whatsoever, and I can't tell you how much stress was taken away thanks to this. This was especially true for meal alterations due to allergies. On the day of our wedding I felt like royalty, and that the friendly staff wanted to join us in celebration and their only goal was to make sure everything went to plan, and that we had a good time. The building itself is beautiful and was spotlessly clean. I have been asked to pass on thanks from guests who stayed there on the night of our wedding. They felt like the rate they paid was exceptionally good for the room they received, and for the delicious buffet breakfast the next morning. Which leads me on to the food. If there is one thing I could suggest from all of this, its that the hotel retains all of it's kitchen staff. Our wedding meal was so delicious and wonderfully presented I wish I could eat it all over again! One panic I had was leaving our ring boxes in the hotel when we went on honeymoon, but again they made no grumble about sending them on to us. Our wedding was flawless from start to finish and we both have happy memories to keep for life. I'm already looking forward to our visit next year for our anniversary meal! Although I didn't make use of it, the hotel is pet friendly so let them know if you wish to bring your dog with you!
We stayed for 2 days (7th & 8th August) in this hotel for our daughters wedding. It's a wonderful unique Victorian building - not a 'glass and steel' building' that looks like every other hotel, The rooms are huge ! The function rooms for the wedding were decorated beautifully and tastefully in the colour theme as my daughter requested. The food was very good too. I must also add that, without exception, every member of staff we dealt with were cheerful, friendly and polite ........nothing was too much trouble, they are a credit to your company and thank you for a memorable time
My partner booked us a room with a sea view. Everything we could of asked for friendly staff and beautiful views. Room was extremely clean and tidy with a huge bed and a nice sized en suite. Would definitely recommend and we will be coming back in the future.
Fab hotel - fab location - fab views. Especially good for me as they allow you to take your dog. Fantastic coastal walk. The lift gives it real Agatha Christie character. Maybe very slightly tired decor just to make the review real but with this location who cares??
This hotel is old and quaint - the floors creak a bit and the lift is something out of an old movie but that just added to the charm! The rooms were comfortable and the sea views wonderful. Stayed there twice now and would happily go back.
Lovely hotel with superb views from the inside of the hotel and the terraces. Lovely for an event or celebration not much parking though had to drive around to find parking and drinks were slightly expensive. The function room had a great vista over the sea.
We had a lovely time in this hotel at our friends wedding. All the staff were very helpful and the whole day went without a hitch. The view from our room of the Bristol channel was magnificent and the breakfast was great and all well cooked. I would thoroughly recommend to anyone.
Love this place, so old and quaint, really homely, not that I live in an enormous Victorian house, but could happily stay there forever. Lovely staff, lovely food, lovely area, can't go wrong visiting a Best Western, especially in Clevedon. Will carry on visiting here in future, yearly if possible, all the way from Essex.
We stayed here as part of the wedding party for two nights. Room 410-excellent large room with amazing views. Nice big comfy bed and lovely decor. The wedding itself was beautiful and had the bonus of a lovely decking area to use. Food at the wedding was very good as well as the buffet in the evening. Would definitely recommend for a wedding.
We regularly travel from Kent to our holiday home in Cornwall with our two Cavalier King Charles Spaniels and am so pleased we have found this lovely friendly hotel. We have stayed here three times and nothing is too much trouble for the staff. Our dogs love all the fuss. We eat in the bar with the dogs under the table and can choose things from the main menu if we want to. However, the bar menu has plenty of choice and the food has always been excellent. We stay in the same room (408), which is large and has excellent views. The bed is large and comfortable and the bathroom has always been immaculate. The dogs sleep in their own beds under the window and now know the way to our room. We will be back in September---
We have just held our daughters wedding here it was absolutely brilliant, everything about it was great. The location is beautiful, the food was lovely especially the buffet which was amazing, the whole thing was arranged wonderfully staff were so friendly and helpful the rooms are huge with amazing views. Thank you Walton park for making our daughters wedding so memorable x
We stayed here for our nieces wedding at Walton castle.... We had a sea view room which was very large!! The bed was comfy the bathroom was good, we stayed 2 nights, we ate at the bar on the Friday eve when we arrived. Food was lovely. Would I stay here again, most definatly.
Comfortable hotel within walking distance of the seaside village of Clevedon with a extremely helpful manager and staff, Breakfast was great with a sea view, So We shall be staying longer next time, many thanks
Upgraded to superior room. Room was lovely apart from the noise ! A lunch party was in the restaurant above our room and sounded like a load of elephants. Although that did stop after a couple of hours we got noise from the restaurant for the stay. Internet was very slow and intermittent, the bed was too soft and it could have done with blackout curtains - my husband's an invalid so these problems were irritating to us
My trip was in April of 2016 and was one of the best trips I've taken to date. The hotel and staff were very accommodating, excellent service at all times, marvelous food and a very clean and comfortable room. I had a problem with finding a bus to take me into CLevedon itself but I either walked, which was good for me or took a cab to places like the train station which took me to the Midlands to Warwick to visit a night there. I enjoyed my walks down to the Clevedon Pier to watch the brave souls swim it the choppy waters whilst others wore their jackets sitting in the sun and enjoying their time relaxing or eating some of the world's best Ice Cream. Everyone was exceptionally kind and helpful whether I was hanging around the hotel enjoying a nice and quiet meal watching the ships sail past the hotel or if I needed to get around and helping me get there and back. Highly recommend this trip if you want to simply enjoy some of England's best, relax or have a starting place to get to so very many other wonderful sites.
I had a large room on the lower ground floor under the bar. Big comfy bed, but 2 of my 3 windows would not open. Even one of the staff could not open them. One had a broken handle so maybe just could not get enough strength to push it open. It was super hot, and the hotel has no air conditioning. They did give me a desk fan which was great, though it was old and dusty, with broken parts. Shower is over the bath, and bottom of bath is quite slippy, and there is no handrail. I have stayed here many times and have enjoyed meals in the bar. This time, it was marred by a big hair under my fish. Not sure I want to eat here again after that. The bar staff did apologise. Reception lady was lovely and helpful.
The hotel is dingy and tired with a general air of neglect. There is chipped paint, the towel rail was dusty and the shower was pathetic. Maintenance seems to consist of make do and mend. It's a holiday hotel and breakfast is only served until 9am. On the plus side, there are big fluffy towels, good clean beds and lovely staff.
My family stayed here as a transit stop on our holidays. We always go for Best Western, as they are usually classic individual buildings full of character rather than the mundane unity of the well known hotel chains. And so it is here. It's a big hotel, perched on a big cliff overlooking the Severn estuary and Wales. It has that Victorian/Edwardstone "Country House" look, and the location is in a delightful town. We really liked Clevedon. And the people we met were very friendly. Quality place. The public areas have had the full makeover, including reception,very nice restaurant with sea view, and bar/bistro, also with nice view of the estuary. For £10 we could book in our dog too, which was nice. And he loved being fussed over by all and sundry. Especially the staff. Dogs know good people, and the staff at this hotel turned out to be lovely folk with a great attitude towards their guests. We got to our rooms via a creaking elevator that I am sure Edward VII must have personally used. The type with the inner and outer expanding,sliding, metal gates. You need to close both before the lift will function, and when you get out you must remember to close the gates as you exit otherwise he lift will not function. Needless to say at least once a day somebody left the lift inoperable way down in the basement. Not the hotel's fault, but a hassle when you are trying to get a 92 yer old man and a dog up to the top floor. The battered old lift symbolised the main part of the hotel really. On the cusp between classic charm and slightly seedy; well overdue for a refurbishment. If this hotel was a car, it would be on Wheeler Dealers. Our room was spacious, had a good size bed, fairly clean in most areas, and would have been very trendy in the 1970s, when I think it was last decorated. There was a kettle and cups on an unacceptably dirty wall-mounted plastic "designer" tea shelf. The coffee was terrible, so I just had the tea. We tossed for ownership of the single biscuit portion, and the loser got the single small bottle of water instead. It was an OK room. Ready for Alex Polizi to sort it out. I put it down to giving us a room where the dog would be acceptable, until I saw that my 92 year old Father-in-law had the same standard! There was a flatscreen TV, but it didn't work properly and was unwatchable. There is WiFi, though, so I watched live TV on my tablet instead. Food was pretty good. We weren't able to use the main dining room as we had a dog with us, so it was bar food for us. It was fine, simple fare, and not cheap; but the portions were very generous and we enjoyed the meals. The Doombar Ale was perfectly kept and served. Breakfast was buffet style, and was OK. Average quality, and no black pudding. Except for the coffee, which was instant muck, I think. I wouldn't pay extra for Breakfast, but as it was included in the deal it was OK. I would have given this a 2* rating, given the prices for what we got; but the staff were great, and are worth a full star bonus. Nothing was too much trouble, always smiling, never failing to say hello or good morning. Lovely people. So much so that we stayed there again on the way back. They do need to supervise the room housekeeping better though. Thank you, ladies.
Had our wedding here on the 29th may 2016. We would recommend to anyone. We all had a fabulous day. The staff and food were second to none. We felt at ease the whole time from booking to the wedding. Excellent service and support from everyone. Thank you all at Walton park for giving us the wedding of our dreams. Amy and Scott Higgins
Lovely view, very old building in need of refurbishment, staff were friendly, a good walk down to the front (downhill), obviously uphill on the way back. Rooms also need updating but comfortable for a night.
Like a dowager aunt from another age this wonderful Victorian hotel sits on top of a hill on the edge of Clevedon. It is really a delightful place to stay. Yes it is an old building, but grand and still having a hint of that magic that hotels used to have when staying in one was something out of the ordinary. People have written it was 'tired' I didn't find that. Everything was spotlessly clean and the staff really welcoming and friendly. The grounds are well kept and provide wonderful views with lot of places to sit and enjoy them. Breakfast was good and the bar well stocked. In a world where travel often ends up in a corporate hutch staffed by people with smiles as plastic as the food, this hotel still offers a warm and comfortable welcome.
Stayed the night while traveling for work. The initial impression is the hotel needs some work as it's very outdated. My room on the other hand was very modern and had obviously been updated, I'm unsure if all the hotel is having a make over but I imagine it will take time due to the size of it. No complaints on the room it was very clean and comfy. Had breakfast with was very nice, warm and fresh. All the staff were polite and helpful.
You cannot complain about £113 B & B with a sea view and a glorious vista. It is a bit of a walk to the main sea front and pier if you have any difficulty but not that far for the fit. We booked in for a reunion with friends and booked dinner too. Let's get rid of the negatives first. This is obviously an old Victorian or Edwardian pile or terrace converted some time ago. It is a temple to Anaglypta wallpaper and Artex. The sort that has been over-painted for years with curled up edges, various penetrations from decades of alterations and all the original cornices and features obscured or ruined. Get the picture – it is very, very tired and in need of a long overdue refurbishment. This is something that the management have no control over locally and they have to live with it. This is by no-means the first time I have encountered Best Western poor maintenance. They seem to keep it going and no more than that. It is manifest that they major on weddings and they will take priority over other guests as most of the limited facilities will be commandeered by the needs of the wedding. This seems to be mainly weekends. The lift sums up this hotel, circa 1930's I would guess and it is quicker to walk up the stairs! The bar does a fair selection of “bar” food which we thought was very appropriate and appealing. The dining room (again sometimes off limits I understand) has a limited very limited menu. We dined in the later and found it enjoyable and tasty enough but with very basic dishes being offered and the type and presentation of food was reminiscent of the old “all in” full board hotels of the 1960's. The wine was good and reasonably priced. The rooms are of a similar state to the rest of the hotel but they are clean, the bed comfortable and well serviced. Our room was quite large and furnished to an acceptable standard but typically dated. The staff everywhere were friendly and helpful. Nice people, keen to help and they made our stay very nice indeed. I don't want to “knock” this hotel too much because it does what it does well and I suspect it has a good reputation as a wedding venue where it's gardens will be the main attraction. It is passable for a night or two but it is let down badly by the state of the place. It needs an upgrade urgently as time is running out for this tired old lady.
We wanted to stay somewhere that was a short drive from home but near the sea, not too touristy. We decided on Clevedon. The Best Western is on top of the cliffs and within walking distance from the beach and the shops and cafes. It's a short drive to Western Super Mare and Brean Downs. The hotel has probably seen better days, but the faded grandeur and friendly staff give it a uniquely British atmosphere that is charming. The reception and stairs/landing is a little off putting, but our sea view room was lovely. The room and ensure had been recently returned and was light, comfortable and well stocked with toiletries, tea, coffee, hot chocolate, biscuits, water and mints. The shower was great and the towels fluffy. Breakfast was quite basic, but the sea view restaurant was lovely and the staff very helpful. The usual hot and cold buffet were on offer, with other options available to order. We both had a massage in the spa treatment room and it was brilliant, would thoroughly recommend - good value too. We'd definitely stay again.
The hotel has a great location with a short walk into town but it is tired and need of TLC. The corridor outside our room had furniture abandoned all along its length. There was also a strange smell outside our room during our stay. Our bathroom was tired, with cracked and damaged floor tiles, it also lacked the mechanism to change the water from the bath taps into the shower. The breakfast was ok but nothing special. We didn't eat in the hotel in the evening .
Two weddings in the hotel so we had parking problems. When we did find a parking space we decided not to move until morning for fear of not being able to park on return. T V picture distorted, in spite of rectification still faulty.. Bathroom smelt musty. Had to dine in bar because of wedding receptions in main rooms. Wrong meal brought for one diner. When replaced not good. Staff busy because of weddings.
A bit of a mixed bag, if 3.5 stars were available I would rate the hotel at that standard. Service is a 5, breakfast and service a 5, the exterior and views a 5, upstairs landings and rooms are run down and appear to be used to dump old furniture and mattresses I would rate these a 2.5. My bathroom didn't look too old but the room was very tired. Still all things considered I would definitely recommend this hotel for it's ambience and position and I would use it again to break my journey. I note some reviewers moaned about the old lift, yes it's quaint but it adds character to the place. I appreciate this place needs a lot spending on the rooms but when complete and if carried out in a style that is in keeping with the era I think this place could be amazing. We paid the standard undiscounted rate and despite the flaws I would still recommend a stay here, forewarned is forearmed!
My wife an I were travelling to my in-laws in Corwnwall from north east England. Given the length of the journey we decided to stop off on they way at the Walton Park in Clevedon to break upnthe journey. Like most BW hotels it is in a classic hotel building and retains much of the hotel's original features. These can sometimes be a little dated, but I often feel this adds charm. We certainly had no complaints. Arriving very late at night we had a little trouble parking as there was a wedding at the hotel. With such a big function it did take a little longer than expected to be checked in, but staff were accomodating, and not once were we disturbed by the party. The room was comfortable and allowed us a great nights rest to break our journey. The real special bit of this hotel is the view across the estuary, set against the cliff on which the hotel sits. This was spectacular and allowed great views of beautiful Newport across the water. If we ever have to visit Cornwall again we would surely consider breaking our trip here at the Walton Park.
Stayed for one night. Having paid the same price for a Best a Western hotel three nights earlier I was expecting the same quality -oh dear. The location and outlook from the bedroom was fabulous overlooking the sea, but that was what I paid for it seems. The room itself was shabby. The curtains didn't hang correctly off the poles, the bed sheet my side had a brown stain on it, which was too late at night to get it changed. The smell from the bathroom sink was horrendous and the carpet had seen better days. The restaurant food was good and the staff very pleasant.
Chose this hotel based on the previous ratings and the overall appearance of the building itself. The lobby, lift, rooms etc I would describe as being in keeping with the character of the property and I loved it. The hotel was able to fulfill our request of a sea view room due to a cancellation and we were extremely grateful for this. (Well worth the extra few pounds) After waiting for almost 40 mins for an evening sandwich, burger and two lots of chips; We were very disappointed with what we were presented with. The chips were almost burnt on the outside but under cooked, the crab sandwich was served in home made bread, which felt stale and too heavy for such a delicate filling and the burger bun was hard (We were eventually refunded on check out after sending the items back.) The breakfast was delicious, hot and plentiful, I particularly enjoyed the fresh back bacon and the orange juice was good quality. The waiting staff were excellent in the breakfast room, they were polite and attentive. The manager was efficient and dealt with our checking out issue professionally.
Staff first class - views super! rest of it worse than awful! Rooms awful décor old beds , dreadful food worse than poor, drinks absolute rip off. Don't waste your time even looking at the website. £20 to borrow a corkscrew to open my own bottle of wine in my room (corkage) who are they kidding borrowed my friends - cost zero! communal areas dark with furniture stuck all over the place and the whole hotel smells of old burnt frying oil from morning till night & so do you after staying there.
They are so used to putting on Weddings it runs like clockwork with the next ones starting as you leave. Very convenient for the towns amenities and walking the costal path. Mattress a bit saggy, only one very poor reading light by the bed. Shower had a tendency to flood the bathroom floor. We were right above the function room so had a nice view but pretty noisy if you weren't up for dancing late (fortunately we were) Staff all a bit rushed off their feet but friendly and helpful and doing their best. Shame the company couldn't invest a bit to upgrade the place which is a great location.
My parents were staying in the Walton Park hotel, having been married there 10 years ago. My boyfriend and I visited them and we ate in the bar for dinner. We went to order some drinks, however the man serving was 'on his own until 7' and seemed completely overwhelmed. We asked him how big the tapas items, to decide how many we needed for the 4 of us. However, he said he didn't know exactly. But said the garlic bread came in '4 pieces' and the chips were a large bowl. When the tapas came, it was nice but not very big at all. The garlic bread was a bread roll, just enough for one person and the chips were in a small sized bowl. Just seemed very over priced for the size it was. Despite this, the food was tasty with good flavours. Still hungry, we ordered desserts, the apple pie was served cold, which didn't suit my preference at all. Overall, my parents said they had a nice stay, with spacious rooms, however were slightly let down by the bar experience.
Stayed a night to attend a friends wedding. The wedding itself was a lovely event but our experience was marred by the room we stayed in. The reception staff were very efficient and check in went smoothly, our room was on the forth floor and facing the road, it was extremely hot which was surprising as the heating was not on and it wasn't particularly warm outside. The room was rather small as were the windows, so no chance of getting much air in there. The bathroom was very small with a very tired looking shower over the bath and no window which would have been most useful as the lighting was totally inadequate. A small energy saving candle bulb in a lampshade which would have been more suited to a lounge, weird! There was a small strip light over the sink but again rather inadequate. Breakfast was OK,a serve yourself affair. I felt that other guests who were staying there and were not attending the wedding might have objected to the music going on till midnight as there was no soundproofing as far as I could tell.
We stayed for a few days in May with our small dog, Great views from the garden, The lift has to be tried ( as mentioned in previous reviews) The room was rather small and no bath just a shower , not much of a view from the road side, Close to Clevedon Pier and a number of Pubs ,restaurants within walking distance. We were warned of an event when we stayed (wedding) and found the car park closed as it was held in the garden area of the hotel, No problem had to park in the road till later. The breakfast which was buffet style was hot and tasty and was taken in a room adjacent to the food where our dog could join us .Overall a nice pleasant visit.
This was our second stay here, the room was big and the bed was extremely comfortable and big. The reason for visit was to pay our wedding deposit as I was proposed to in February on the pier whilst stopping at Walton Park and we booked our wedding here the very next day as a venue it's got everything we need and the staff are all very friendly. I have been back for lunch with friends and can't fault the service and the food is lovely. The bathrooms are not ultra modern but they are fit for purpose, the rooms we have stayed in have been large and comfortable with great views. I feel it's fairly priced and in a lovely place. You can stay here with your dogs too....that's great
We had an enjoyable overnight stay here. The hotel is set in a stunning location overlooking the Bristol Channel. After arriving we asked at reception about accessing the coastal path that is beneath the hotel. It was only a short distance to the path and then we were able to walk directly to the pier. The pier has recently been restored with the opening of an interesting exhibition area. In the evening we had dinner in the restaurant. We had a lovely meal, the food was excellent and there were beautiful views from the dinning room looking over the water towards the coast of South Wales. We did not use the other public rooms so I can't comment on them, but we did sit out in the garden and enjoyed the sea views. Our room was on the top floor, so the window was rather small but it did open fully and there was a fan in the wardrobe if needed. The room was perfectly adequate, but the bathroom was rather dated. In the morning we got down to breakfast early and enjoyed the cooked buffet breakfast. The restaurant staff were very attentive to my dietary needs. After breakfast we walked the coastal path towards Portishead and then through the Gordano valley. That brought our short but enjoyable stay to an end. All the staff were wellcoming.
We have just stayed here for a wedding. Pros Wedding dinner was tasty for mass catering and had good timings. Nice view.... so long as it wasn't the time of day that the estuary was smelling like drains Nice garden but very close to cliff edge. Very nerve wracking with childeren around. Could do with a better fence The rooms that have been done up appear to be a good standard WiFi is good Cons Our room had not been done up and was very old fashioned Room was boiling. No air con. Usually in these circumstances the cleaners would leave windows open ready for guests to arrive. But our room was closed up. Corridors had random furniture dumped in them. I'm talking wardrobes, chairs, desks and even mattesses Shower was barely a trickle and only went boiling hot or freezing cold. This was also the case in the refurbed rooms I was told. Shower was also very grubby. Toilet did not flush 70% percent of the time and when it did it barely flushed. Velux window in our room was extremely dirty when u opened it, which as it was Velux meant the grubbyness came into the room. Room was tiny so felt like you are looking directly at the grubby window. Some of the rooms are tiddly (like ours was) and the rest are big. Yet all seem to be the same price which was confusing!! Overall the wedding was enjoyable as it wasn't about the bedrooms and the staff did seem on top of everything, made sure it didn't have any glitches so I can not fault the events staff at all. The reception staff on the other hand were not really interested in helping. They just wanted to do the bare minimum. The breakfast staff were very slow at replenishing. I would not choose to stay here again.
We spent a night here encouraged by the prospect of a sea view. Our room was on the fifth floor. The weather was warm and the room uncomfortably hot. The (small) window would only open a few inches and as a result we could not cool the room. The hotel is high up overlooking the sea. The gardens are mostly on a slope and not accessible. The hotel is a distance from the centre of town - with a steep walk back. Otherwise there is nowhere nearby to walk. We had dinner which was average. There was butter on the table but we were not given any bread. We had coffee after this in the bar. Our decaff came with a teaspoon standing in one of the cups - used to mix the coffee from a sachet! Breakfast the next morning was poor. We had requested and paid for a continental one and the only bread available was poor quality white or brown sliced. Only after we had asked for some croissants (as on the menu) did we eventually get something to eat. The organisation of the waiting staff was poor though individually they were pleasant. In spite of the old world charm of the lifts, this hotel could do with further modernisation.
We stayed a night here as some friends got married at the hotel. The room was adequate & very clean. The communal areas were tired & shabby & could do with upgrading. The staff were young & inexperienced but they didn't let that stop them trying to help & do their best for the guests. Breakfast was a reasonable self service affair. Food was well cooked & the plates were too hot to handle without a napkin! I asked the waiting staff for some gluten free bread which came shortly after - already toasted! Good value for money but hotel could be greatly improved if given some well needed & deserved TLC - its a beautiful building.
This hotel is nicely situated on the embankment overlooking the Severn estuary and our room had one of these views which was very nice. The hotel and the bits we saw made it obvious that it's in need of some tlc as it was dreary and dated. Our room was boiling hot and the smell of chips cooking filled our room (think we were above the kitchen), in the morning the chefs music was on quite loud. Although the bed was fairly comfortable the pillows were like concrete blocks and I got next to no sleep at all. Breakfast wasn't included in £90 for one night price tag and wasn't going to pay £10 each for the privilege. Overall a disappointing stay at a place that really could be stunning given its location. If it was £40-50 a night then it would of achieved a better score for what you actually get for your money. Won't be returning anyhow.
We enjoy staying at this traditional hotel near the sea & Clevedon pier, relatively close to Weston Super Mare, Bristol etc. Food quality was good with a lovely breakfast. Rooms & bathrooms require updating, room was a little hot at night.
This hotel is in a great location and with some improvement, it could be a great venue. However, the decor is old and shabby, both in the communal areas and in the bedrooms. We had been emailed to let us know that there would be a wedding happening the night we were staying. I appreciated the email, but not sure what we could do about it. When we arrived, because of the wedding there were no spaces in the car park. When I asked where we could park, the first suggestion was on the road, where there wasn't any parking anyway, so we were told we could park on the forecourt, which was better. Our room was on the second floor with a sea view. It was large, with a huge bed (and more pillows than we could do anything with!), but the decor was shabby, and there was even some unfinished painting by the window. The bathroom was really dated but everything was clean. The room was also very warm so we had to leave the window open - no air con. Breakfast was good, although some of the waiting staff were a little inexperienced and not sure how to do simple tasks such as as ask if we wanted tea or coffee. Clevedon is obviously on the up, with lots of new developments, and this hotel needs to move with the times if it is to attract visitors.
A bit tired hotel with a great view and good service. Needs a refurb like what has already happened in the bar. We knew that we had new toilet in our bathroom because it still had the installation stickers thereon and an unpainted 4x2 piece of wood screwing to to the wall. Bed was small as was the room as a (w)hole. Lift was straight out of 'Are you being served'. Furnishing (except in the bar and dining room) was beaten up and would do better on the Antiques Road Show, but new electrics in the room so plenty of plugs for your own hairdryer as the one provided did not work.
Don't expect premier Inn blandness here - its an old building in a fantastic location. Always friendly and clean. We stay here 3 or 4 times a year - get a sea view room it's worth a little extra on your bill
Overnight stay enroute to family, although some distance out of town, location lead itself to its character. Various clubs and business meetings were going on during our stay but did not impact on our service by the staff. The old fashioned lift added to the character of the hotel, the only thing missing was the lift attendant to operate the lift and the manual doors. The floorboards creaked but then you expect that in a building of this age. Staff were very attentive.
We stayed a night as my friend was having his 40th Birthday here. Lovely big function room. stunning views, especially when the sun was setting. Our bedroom was a good size with a large bathroom and the views again were beautiful. The breakfast looked nice, but unfortunately due to really bad hangovers, we weren't able to eat any of it. Lovely bar in the hotel too. Hotel was clean, staff were pleasant. Can't wait to stay again!
We booked this room for our extended 25th Wedding Anniversary holiday and wanted to stay somewhere on our way back from Cornwall to Stoke on Trent. The Hotel is very old and has creeky floor boards but I love that. The room was excellent and I could not fault it. There was a wedding reception do on in the bar and restaurant which I would have like prior notice about but apart from that the food was excellent.
This was a treat overnight stay on our way up country. Very nice hotel. Staff were very pleasant and helpful. The food was good and our room was lovely and quiet, clean and had a great view over the estuary to Wales. We will definitely stay here again, it will make a nice overnight stop if we need to spend a night before flying from Bristol airport which is probably about half an hour away.
Our group of senior citizens found the facilities good, albeit that the building is clearly of traditional design with ongoing maintenance. Rooms allocated were spacious and well appointed. The staff were cheerful and helpful in every way and the evening menu choice was both extensive and very well presented by attentive restaurant staff. Well worth a stay, close to Bristol and National Trust properties.
We have stayed at this hotel on a number of occasions as a stopover on the way to Cornwall. We always look forward to it as the seafront is so relaxing and the hotel is laid back, lovely spacious rooms with comfortable beds, great views and an excellent breakfast. There are some lovely coastal walks from the hotel. The only real down side is the intermittent mobile phone reception but their is excellent Wi-Fi to compensate. I suppose it is a lot to expect to have everything on the coast.
Having had a drink in the hotel a few weeks ago and enjoyed the spectacular views and sunset, four of us decided to call in here last night for a meal. We were tempted by some items on the bar menu but after checking out the fixed price menu in the restaurant decided to eat in there. There were 5 choices available for each course, price was £? for one course, £18 for two and £23 for three. We decided to mostly go for three courses, all of which were delicious and served promptly by plenty of attentive staff. It was disappointing how such a nice hotel with such lovely views and good menus was not busier in the grand restaurant setting? Hopefully they can market the restaurant more to make it busier and create an even better atmosphere. There was a big wedding event on downstairs which was a shame as we would have liked to tried out the lovely veranda terrace with the views over the bay. Dining out in gastro pubs etc is all very well but at the end of the day you're still sat in a pub, dining here is a much grander occasion and makes the evening special. We enjoyed ourselves so much that after paying the bill and travelling back home we realised they had forgot to include our initial drinks tab from the bar and as we will definitely return here again decided it was only right to ring them up and make the payment over the phone as we wouldn't want anyone to get in trouble for an oversight like that. Looking forward to eating here again soon, maybe a weekday to try to get an opportunity to try out that view from the veranda?
Booked a room here for after a family funeral. Nice room, with good natural light and relaxed atmosphere to sit in. However, furniture not all matching, some seemed a little dated. Buffet food not great quality (too salty) and poor choice. View from room may have been nice if the water wasn't quite so murky.
Myself and Michelle Wood got married last Saturday 30th April. We stayed over on the Friday and Saturday nights. We would like to share how wonderful we found the hotel. The view over to Wales is terrific, the ceremony rooms are spacious, well decorated and recently modernised. The bar overlooking the sea has a great atmosphere and is trendy and well stocked with both drinks and bar food. There have been several improvements over the last year so it is looking much better whilst keeping the character of creaking floorboards and the most brilliant lift I have seen in decades. However, the most important thing was the staff. From Pat the Manager and Nikki the Wedding co-ordinator and everyone we had dealings with we were well looked after. We felt that we were the only ones using the hotel. The main people we dealt with knew our names and nothing was too much trouble. It is only when you have an event like ours with over 70 guests through the day and 120 in the evening that you appreciate the help that is at hand. Duty manager Denis, Paddy the MC and all the bar and kitchen staff were happy to help with a smile. Even when we asked for a jug of warm milk for one of the nephews whilst the bar staff were busy this was quickly arranged. Everyone loved the weekend which went perfectly (with the assistance of the sunshine!). We had most of our meals in the hotel due to the service and the prices and great location. Why go somewhere else? We were all together, with family from USA, France, Scotland etc and it made it easy to relax and catch up. The only bit I don't like....the plaster design on the walls of the corridors to the bedrooms! In short, lots of helpful and friendly staff have been the making of our weekend. Thank you and well done. Glenn & Michelle Blakeborough
Yes the hotel is a little tired but the large rooms and excellent lounge facilities in this great location hotel make it a good choice. Free parking. Good buffet breakfast. Although a Best Western it still has a unique feel.
Only stayed for one night, excellent hotel. Great views, lovely meals had evening dinner and full breakfast, lots of choice. Nice comfortable room, could not fault it. Would definitely choose again. Great hotel at a reasonable price, plenty of parking too.
Stayed here for one night - had a room with a view over the Bristol Channel. It looked as though it had recently been updated - as the room and bathroom were spotless and we could not fault anything in the room. The bathroom was the cleanest I have ever found in a Hotel. The room was spacious with a comfy bed, and a couple of chairs so we could sit and watch the sunset over the water, not forgetting to watch the boats going and up and down. The hotel appears to be in the process of being upgraded, and the corridor/stairs are in dire need of it. The breakfast was included in our rate and was tasty, there was plenty of choice. We did use the bar during the evening but don't buy a hot chocolate there as it was expensive and not the nicest. There is a footpath that runs just below the gardens of the hotel that can take you Clevedon Beach front, but there is no way of accessing it from the hotel. You can though cut through the woods at the back of the carpark, and join the path just further up the road. FREE wi-fi available All the staff we met were very friendly and helpful. A great hotel, with a great location, and once fully restored will be even better.
My wife and I visited the hotel for one night on our way to Tyntesfield. First the good points: Service generally good - sometimes excellent - thanks Jas in the restaurant. Food generally good - in particular the cooked breakfast. Location - very good with nice views of the Bristol channel. Rooms - rather pokey compared to the pictures and pretty tired furniture and bedding. We were also disappointed to find quite a lot of dust.
I have now stayed at this hotel on three occasions and love it. The hotel has an Olde Worlde feel to it from the moment you approach the reception. The reception staff make you feel as if you are a guest in their home. The lift is a sight to behold and is far removed from the usual metal box that most properties have these days. Sliding gated doors and push button controls. All that is missing is the old fashioned lift operator asking which floor you require. The room as well laid out and have nice touches in a supply of mints and biscuits. The dining room is very well laid out with sea views and an added bonus is that they serve Doombar. My advice would be to pay the extra for a sea view room.
While many of the public areas of the hotel may be in need of some updating, some of the rooms have been upgraded. The one I was allocated with bright and airy with great sea views but most importantly, clean. This isn't a luxury hotel but is perfectly OK if you want somewhere clean and reasonable priced to stay.
The Walton Park Hotel is looking pretty tired and there are damp patches on the walls on the top floor. Our bedroom electricity supply was via a whole series of extension leads and the toilet was literally in a cupboard with no extractor fan. That is the downside - on the upside the staff were very helpful and the breakfast was excellent. A good choice of breakfast dishes and the hot food was just that - hot (not luke warm as in many hotels we have stayed in). The location is very good, Clevedon is a pleasant seaside town, has some nice restaurants and is well placed for visiting Bristol which is what we were doing.
It's almost impossible to begin writing a review about the Walton Park Hotel! from start to finish it was the most memorable experience of my life, the Reception Welcome, by Wonder Woman Super Efficient "NICKY" the surrounding, feeling that you are entering into a time capsule, the elevator (lift) seemingly taken out of an old Alfred Hitchcock movie, the Decor, the Room with the stunning views overlooking the sea and coast what else can you write, I could run out of adjectives! The first evening we were tired from our journey, we just wanted to eat something light: Enter your Restaurant Manager Denis with his very SUAVE French Accent made us feel very welcomed and insisted that we have our evening meal in the very Classy Restaurant, even we just wanted to have a light dinner from the Bar Lounge Menu. The following morning we were treated by Denis who I believe has a bed under some of the tables in the restaurant: (He's Always there) and one of ther most Charming young Supervisor by the name of Jas, Management should be very proud to have such hard working and committed individuals on board. My young son wants to return there again and WE WILL! Thank you All including those who work behind the scene especially The Chef and his Brigade and the Housekeeping for making our stay: A MEMORABLE ONE RATING? 100% SUPERSTARS
Staff were friendly, great views over the river from our bedroom. The hotel has so much potential! Shame our room looked nothing like the pictures! The hotel itself is so dated! The lift was terrible, the decor was awful, mis-match of furniture and doors. Just outside our bedroom there must have been a leak at some point as the paint was flaking and brown. The hotel smelt like the canteen in a hospital. Parking was terrible, not enough spaces when there is a wedding on! Breakfast was mediocre at best, had wine glasses for the juice which you couldn't get underneath the tap properly so could only get half a glass of juice, there was about 3 tomato sauce bottles between the entire restaurant. The staff were slow at replenishing the hot food - possibly because there was not enough staff working! When we returned to the hotel in the evening (about 7pm) to get changed a room on our floor had a room service tray outside with half eaten food etc - when we went down to breakfast the next morning the tray was still there - not great! Considering this is part of the Best Western Hotel chain I am highly surprised at the quality of this hotel, surely there must be some sort of quality control they adhere to across all hotels? For £80 I would definitely stay elsewhere in the future.
Wonderful sea view and sunset from our spacious comfortable room. I was able to stay with my two dogs in room and breakfast table was set up in bar so we could have dogs with us - much appreciated. Good evening meal in Terrace Bar.
Stayed her for one night and had a room with a sea view. The bed was very comfortable and the facilities were spotless. Very warm and welcoming dog friendly bar and we had a very good meal there. The meal and drinks were excellent value for money. I've read some earlier reviews and yes some of the paintwork might need touching up but the friendliness, value and comfort make this a brilliant place to stay.
A lovely old hotel overlooking the mouth of the river severn. (I would recommend a sea view). The old fashion lift sets the tone and old fashion values are apparent throughout with the staff. I had the evening meal in the bar on both nights and although the menu hasn't changed from my previous visits it is still premium food. Room was comfortable and little touches like a bottle of water and mints go a long way to making you feel wanted.
Large twin room with good side sea view. Breakfasts were buffet style with good choice and quality. Hotel is a bit dated in style and décor but overall we enjoyed our stay. Not really walking distance to town centre but good base for visiting local sites of interest.
Stayed for one night during a work trip to the South West. Very pleasant staff and a comfortable room. I decided to have dinner in the bar, where I sat eating, over looking the Bristol Channel. All in all a very nice stay and when I work in the area again, I'll definitely be booking the Walton Park!
Booked this via Best Western on winter promo rate. As a diamond for life member was upgraded to a sea view. Room was large and clean. Comfy bed and powerful shower. Breakfast was good in the morning. All staff friendly and professional. Have stopped here on several occasions and pay for the upgrade of a sea view as I have never been disappointed with the sea view rooms but have had average rooms at the rear. Would happily return and recommend the hotel
This is the 2nd time we have stayed at this hotel and were not at all disappointed with our 2nd visit. Everything was great and the room and food were excellent. The staff are friendly and efficient and the whole stay was relaxing and enjoyable. The bed was really comfortable. I would recommend this hotel for a great stay.
Stayed for a couple of days as a place to rest our heads while visiting friends. Staff were very accommodating and friendly but that I'm afraid that can't make up for the lack in other areas. Stayed with our daughter and had an extra bed in the room put in but she said it was worse than sleeping on the floor, our double bed was rather hard and the edge of the mattress really soft. Not a good nights sleep all round at all. The rooms were clean but the one we stayed in was in need of updating and only had a small bathroom with just a shower, no bath. The corridor to our room was really quite shabby and not a good advert. Parking was an issue too, turned up and no spaces, luckily a member of staff was leaving and we got a spot. Went out for a meal on the second night in Clevdon, but couldn't drive down as the carpark was already full, got back and we were glad we walked, car park full, cars parked outside hotel entrance and on the street. Didn't try any food do can't comment on that. The bar seemed okay but a number of functions on and very busy and noisy. If the beds were in good order I may consider staying again, otherwise I wouldn't visit again and for the price we paid it isn't good value for money.
We came to stay here for a couple of days during April. We wanted to use it as a base for visiting friends and the surrounding area. The room we got only had a shower was very well serviced by the maid but was extremely dated in parts. The hotel is quite grubby in certain areas it does spoil it a little. We didn't have any food in the hotel but it all smelled lovely. We only used the bar once due to there being a wedding reception on and it being full with overly merry guests. The staff are lovely and do their jobs well. The area itself is absolutely beautiful and definitely worth a visit. If you don't mind the odd bit of dated worn woodwork and carpets it is a great base with super views. We were however to the front of the hotel facing the road. The bed was a tad hard and found it difficult to get comfy but really is subjective. The carpark does get full when it has events on and is quite tight in some of the parking spots. All in all if you just want a base then it's a good place if you're wanting luxury it's perhaps not for you.....
Clean & comfortable room. All staff I encountered were pleasant and helpful. Both evening meal and breakfast were excellent. I didn't have an opportunity to explore the grounds, but they looked promising.
Stayed here with family and had 2 rooms on the lower ground floor. Rooms were large and suitable and clean. Windows rattled in the wind but that's expected with old hotels. The main problem is the corridor outside our rooms was used to wheel kitchen waste and Hotel rubbish out of. The corridor smelt of fumes and bleach and smells you don't really want that out side your bedroom! Hotel food was great-10/10!
I spent a night there as I was visiting friends and had a meeting the next day. The place is fine, a little bit old-fashioned for the sort of hotels that I usually spend nights at, but the room was clean, and had a great views. The only thing that I consider unforgivable, is that they don't have any kind of 'vegan' option at the breakfast buffet. I asked for 'lactose free' or 'vegetable' milk, and they didn't have any. The 'butter' as it doesn't come wrapped you don't know if is real butter or a vegetable spread (they were balls of something butter-like in a saucer) The guy that was in charge of the buffet that morning kindly told me that I should have told the reception when I booked the room, but I consider it something that you don't even have to ask for, there's even vegan options at almost every single reataurant. We are in 2016. I consider that a nice hotel, with the Best Western signature on it, should take care of those kind of details. I also noticed that the carpets on the stairs were unusually dirty, not at the rooms or corridors. They should take care of it aswell.
Pleasant hotel well placed for Bristol and Weston super Mare. Gentle walk to Clevedon pier and prom. Hotel staff very pleasant and helpful. Lounges and Bar have wonderful views of Bristol Channel especially at sunset The Old fashion lift is a must. Breakfast is excellent and the bar meal very reasonable.
COAST TREATEMENT ROOMS - had a wonderful relaxing reflexology sessions with Michelle, highly recommend her and the treatments she offers...extremely knowledgeable and experienced...will be back again very soon to try something different. Thank you
Stayed here for 3 nights, this place is in need of complete refurbishment the room we stayed in was half painted, cracked tiles in the bathroom. I ordered a bottle of Prosseco to be in our room on arrival as we were celebrating our anniversary and it wasn't there! Very poor sound proofing, barking dogs down the corridor! Despite all this we had a great time and thus place could be beautiful if only it was looked after! Staff are all friendly and breakfast was good!
This place is all about location. Over looking the Bristol Channel with views to South Wales this hotel is amazing. The Hotel had a nice old fashioned feel to it, It has been a long time since I have used a lift with manual double gates, but this made it some thing different. The staff were very nice and helpful and booking in and out went with out a hitch. The food was excellent as was the service we received on our private table of 17. Breakfast was also very good, only minus point was that there was no black pudding. A minor thing that did not spoil our stay.
I have just helped celebrate my grandson's wedding at the hotel and I was very impressed. Everything was so well organised. As an added challenge for the staff, I have coeliac disease which requires me to follow a strictly gluten free diet. Not only were the meals great, I even got a lovely selection of gluten free goodies for the evening buffet. All the staff were friendly and helpful throughout the weekend. Thank you Walton Park Hotel.
Called in on the off chance Easter Monday , We had a warm welcome , Booked a standard double room for £65 . We Could not get into our room untill 3pm but no problem as we wanted a walk and lunch , we were able to leave car on car park . Got back about 5pm and got shown to our room. The room was a bit on the small side to many places we have stayed but plenty big enough for the 2 of us for the night , It was clean and had everything we needed and expect from any good chain hotels. Bed was very comfy and the bathroom was clean on modern. Can not comment the restaurant as we planned to eat out . Good night sleep was had and would go back .
At first sight this hotel looks very good a warm welcome and a fantastic modern bar with doombar The grounds are nice as well Onto the wedding as a venue it's great the room was nice and after drinks served by friendly staff Then onto the wedding breakfast now I work in a hotel so this might sound harsh this is were the hotel can improve on its the little things that count Tables decorations and room all first class Staff great throughout service which was old family service style Nothing wrong with that I like it to be honest Soup tomato and basil very nice served with a sliced loaf of bread in a basket put on the table !! Not rolls or French stick but a value slice loaf very strange for 2016 Next was roast chicken a very large chicken breast silver served on hot plates cooked perfect and hot with a slice of seasoning and sausage The sides roast potatoes nice cabbage and batton carrots placed on the table That's it no other vegetables or potato like what no new potatoes or other vegetables?? Gravy in sauce boats (not much flavour if I'm honest ) Now to the small things that count No sauces or mustards on the table . I asked since it was roast chicken were is the bread sauce was told all they could offer was cranberry sauce so I asked for that and it was nice , but this should be on the table without having to ask ?? The desert profiteroles and chocolate sauce first class perfect in every way Evening buffet very good and garnished nicely Bar prices and staff very good Reception very friendly and helpful Now to my room it was ok clean and tidy acceptable decoration bathroom clean Tea and coffee and toiletries all a nice touch My bedroom window though was filthy looks like it hasn't been cleaned in months and just out side my room was a large panel of plasterboard lent against the wall a health and safety risk waiting to happen with kids running up and down the corridor. The hotel in places is very run down but you can see every effort is been done to up grade this with work in progress With a hotel this size does not happen overnight so in my eyes you can look past this as they are doing something about it Breakfast was very good and the only thing missing in my eyes NO mushrooms!! But the cold buffet was nicely presented and hot food as well looking good Nice touch premium jams and marmalades tip tree very nice and they don't come cheep Checkout was fast and officiant So to sum it up a nice hotel and when the work is done will be first class A little more thought into attention to detail and things will be perfect Staff helpful and friendly and work very hard for the hotel Thank you for a nice wedding and stay Chris
On my last visit I raised issues of concern. Management reacted immediately to ensure that the standard and level of service experienced in the past was restored. On this trip I can only say they exceeded my expectations. Beautiful room with stunning views, excellent phone network reception and speedy wifi. The bar meal was good value and breakfast was first class. All the staff were warm, happy, friendly and efficient. My personal thanks To the General Manager, Patricia who clearly earns the support of all her team at the Walton Park
I have had the pleasure of 2 stays at this hotel recently. Standard of accommodation is excellent. Breakfast room is however a bit dated, tired lacking in character, good view overlooking the river Severn. Would stay again if in the area again.
Like stepping back in time, with period features and chandeliers, quaint old lift but with a very modern service, comfy beds, nice toiletries, we loved our stay! The breakfast box was amazing, warm croissants with little pots of apricot and strawberry jam and even at 5 am was no problem.
My husband and I were very pleased with our stay. The service was very good and the location of hotel couldn't be bettered with excellent view of the Bristol Channel. We will definitely use Best Western Hotels again
As a single traveller I was expecting the usual single bed broom cupboard. I was even more certain this would be the case when I was given a room downstairs from the reception which was in a dead end off the main corridor. How surprised I was to open the door and find a very large room with twin beds, arm chairs, table and desk. It was also clean and bright with plenty of pillows, a large wardrobe and bed side tables. The bed was very comfortable and the heat adjustable radiator warmed the room just right. A welcome touch was the bottled water in a glass rather than plastic bottle and a dish of imperial mints. The en-suite was also large with a bath and shower with a large shower head. Hot water was instant and the shower very good with proper tubes of gel and shampoo and tablets of soap. Another plus were the very large bath towels. Everything was spotlessly clean.
We stayed at this hotel last week, in spite of reading some quite poor reviews. We found these reviews to be rather unfair. The Walton Park is an old hotel and yes probably in need of some renovation to it's fabric. Having said that our two rooms were immaculate, plenty of fluffy white towels, piping hot water at all times in spite of the hotel being full. It is very popular as a small wedding venue - both for the ceremony and the reception, but due to the size of the rooms it is unlikely to be overwhelmingly crowded. We were warned by the hotel that weddings were happening on 2 of the days we were there, but either we were lucky in that the guests were very well behaved or the fuss in previous reviews has alerted the hotel to give people a warning in advance, but we experienced no riotous behaviour in fact when we returned at various time in the evenings, the hotel was pleasantly calm and peaceful. The saving grace of this hotel is the staff - from the moment we arrived (early but our rooms were ready well ahead of check-in time) we received really excellent, courteous and efficient service. Nothing was too much trouble and people went out of their way to make our stay as pleasant as possible. We had a light lunch on the first day, which arrived very quickly in spite of there being a crowd waiting for a wedding breakfast and which was very tasty. Breakfast was a bit hit and miss, some of the buffet food was tepid on our first morning but the chef was very happy to prepare a couple of freshly prepared poached eggs for one of our party. So I think this hotel has been unfairly treated by reviewers and is great value for money
Lovely location, gorgeous old lift, fabulous staff, However though this Hotel has been refurbished it still seems a tad tired, Despite booking direct with the hotel we clearly weren't given one of the better rooms, try floors 3 & 4 as I feel those Sea View rooms would be the best ones, we ended up on floor 5 & then the floor between the breakfast room & conference suites, Some areas seem very smart, others not so much, cleaning in rooms could be better, broken radiator in our room, very small bathroom, breakfast was acceptable, have stayed at better & have stayed at worse, have wanted to stay here for a while but very much doubt we would return as it didn't meet my expectations, needs more money spent on it but staff as I say excellent....
The hotel is in a lovely spot, with gorgeous views and great for access to M5 & connections. The decor is acceptable, but somewhat tired. It is undergoing some renovation at the moment, but I wasn't able to benefit from this. Hotel food is too fancy for my liking, but we did find an excellent Italian restaurant in town. Overall good for a short break, but don't expect too much and you will be satisfied.
Michelle is wonderful. I write about spa hotels all over the world and her treatment was one of the most powerful I have experienced. She has a deep knowledge of the physical as well the emotional and spiritual.
Extremely disappointed. Booked a sea view room and overlooked the car park,you could see the sea around the corner. Sat in the lounge for the afternoon, no one enquired if I would like tea or coffee. The room was a single size with a double bed. The only good thing about this hotel was the food. The staff need to pay more attention to the customers . I will return to Clevedon , however will give this hotel a miss.
We have just returned from a 3 night stay at this hotel. My husband and I are generally easy to please, but we had a really lovely mini break. The location of the hotel is superb, our room was comfortable and the food was good. We spent a happy day looking around the 50 independent shops in Clevedon, and another enjoyable day in Weston Super Mare, just 10 miles away. We would recommend paying the bit extra to have a room with sea view.
Hey Clevedon, there isn't allot there, a Pier, an Italian restaurant and this Hotel. The location of this Hotel is stunning up on a hill overlooking the sea, a beautiful location and I must say the reception staff and waiting staff also very friendly, I was there for business, 9 of us in their board room. This is where things go a touch wrong, 9 people and 9 biscuits, a touch tight, The coffee was appalling, there Swan Song was the sandwiches for 9, my goodness! Just a giant platter of Beige. How can making sandwiches look attractive or tasty be so difficult, I know it's called use garnishing! A giant plate of triangle sandwiches without a sign of a tomato, a lettuce leaf or anything. Cheese with err butter, beef (thin sliced) with err butter, pork/ chicken with err butter, egg with err butter.....Bland Bland bland, We are in 2016 this is basic junior culinary presentation skills... A side plate of Crisps or fruit wouldn't have gone a miss either.... we would have happily paid for crisps or salad or fruit, had their been the offer, you get these basics in the Holiday Inn in Slough.
Stayed here for 2 nights as part of an organised group so not really by choice! Arrived, decent parking, welcoming reception but then went to our room on the 1st floor, carpets old & dirty, obviously work in progress in hotel as pot of paint etc were left on landing! Room OK, decent size, should have had an excellent view of the estuary but most of the window was dirty on the outside which was obviously salt stained from the water! Bar area was nice, again good views of the water. Evening meal was terrible nothing special at all and my swordfish steak was horrible, couldn't work out if it hadn't been cooked properly so sent it back to the kitchen for it to arrive back saying that was the way the steak was, i was offered something else but it was too late as we were a party of 8 and everyone else had finished, chose a cheesecake for dessert along with someone else on our table but again couldn't eat it as we both said there was no taste and the texture was just gelatine! Breakfast was OK, small choice of fresh fruit (melon & oranges), cereals and the hot food was again OK nothing special. Our evening meal on the 2nd night was slightly better but again nothing special. Conclusion is VERY tired hotel and food could do with a little more imagination! Wouldn't go back.
Very good location to Nailsea, food very good, rooms very comfortable and clean. Free ample parking, a bonus in this area. Very nice places to walk to on the coast, centre of town has some nice restaurants and bars. Only down side is the Wi-Fi is not the best if you are working and need to send mail etc.
stayed here on the 1st of march as I thought it would be a nice way to end a birthday trip in devon by stopping here on way home.i booked it mainly on the pictures of the views on the website.how wrong I was!!we were greeted by a receptionist who looked as if she would rather be anywhere else but there.just a stare and a grunt as a welcome doesn't bode well.we were then told that there was a £7 pound charge for a travel cot which could have been an oversight on my part but when you book a room for 2 adults and one small baby and they quote you a price then that's the price you pay in my opinion.charging for a travel cot doesn't exactly encourage families to visit or maybe that's the plan.we even had to go and ask reception for a blanket for the cot so shows how much care went into that service.maybe use the cash you get for hiring cots and update to a key card system.i didn't know people still used those big clumpy door keys anymore but having stayed there I am not really surprised they haven't upgraded. when you walk to the room its filled with a damp musty smell as if the carpets have never been changed.the room itself was one of the dullest,smallest and most worn hotel room I have ever stayed in.we upgraded to classic room so god knows what a double room would have been like.it looked as if it had never been polished or hovered.dirt under the bed and table.a kettle at easy reach to a baby made for quite a nervous stay.dont get too excited about upgrading to a seaview as its basically a small window to look through.if there was another hotel we could have gone to we would have left but unfortunately nothing local.we had intended to eat there but decided they were not going to get another penny from us so decided to eat locally.just to rub salt in the wounds they tried to charge us again for the cot on check out. this is the worst hotel I have had the displeasure of staying in and as someone who works in a best western hotel I am amazed that this is part of that group. I would recommend not reading to much into the photographs you will see and book somewhere else instead of here.
Stayed here for one night in February 2016 on business. Looked good online and I felt assured that with it being the brand Best Western I'd be in good hands - I was wrong! I arrived early evening and struggled to get in the heavy closed doors, the 2 people behind reception could see I was struggling with luggage, laptop etc. but made no attempt to help me. Very disappointing. I checked in and was given my key and off I went. The lift was very old and I was a bit unsure how to use it, I accept its an old building but I think they should mention the lifts are very old fashioned and offer help before they set you on your way. I arrived at my room and was disappointed further as it was so small which made me feel claustrophobic (I don't normally suffer) and it was boiling!! To make it worse I couldn't open the window and had to phone for help. I struggled to get round the bed due to the size of the room however the bed was comfy which was the only positive. The furniture was worn and dated and didn't make me feel very at home. The bathroom was dirty and if you look at my photos you will see there was previous guests hair on the complimentary toiletries stand / holder - totally gross and unacceptable. I also noticed that under the dressing table in the room was a previous visitors check in card making me feel this room hadn't been cleaned in some time - as you will see from the photo this persons check out was a few weeks ago. I had room service which was ok, nothing special and I left quite a bit as it was fairly tasteless. Breakfast the next day was average. I would not return to this hotel until I could be assured they take cleaning seriously. I expect more from Best Western.
The location was great, reception staff very friendly and helpful. Room was clean and very spacious but a little cold. Service in the bar was excellent and the food was good. Overall I would stay here again.
Similar thoughts to recent comments. The hotel has amazing views and they are clearly working their way around the building as part of the refurbishment plan. The Terrace Bar has been beautifully decorated and the Spa was amazing! Michelle offers a wide range of services including massage which we would highly recommend. Overall, friendly staff and a relaxing place to spend a weekend - in fact we had already booked to return in November!!!James A & Brad R
This is a beautiful old building right on the cliff top. Some of the hotel looks to have been recently refurbished - the downstairs is lovely with a great bar and dining room both with views over to Wales. We stayed on the top floor which has a new corridor carpet. The rooms are a reasonable size and have had some updating with the soft furnishings. The bathroom was lovely and clean but is rather dated. However, it is understandable that improvements can't always be afforded at once. One request though would be to provide a selection of teas rather than just basic breakfast tea and coffee sachets. Also, there was only one hot chocolate sachet which isn't much good for two people sharing a room! We had a beautiful meal in the bar one evening - can recommend the fish platter and the mussels. Breakfast is basic with no alternatives such as other eggs or kippers etc, but perfectly good quality.
In the knowledge that this hotel does not advertise disable facilities we went ahead with our reservation despite recent mobility problems that necessitated the use of a wheelchair. Our reception was very warm and friendly, we were offered the use of the hotel's wheelchair when the receptionist noticed the mobility problems. The hotel is laid out on several floors, our room was on the first floor which was serviced by a really old fashioned lift (that's not a criticism) with sufficient room for a wheelchair. The room was spacious, well pr