Best Western Walton Park Hotel

Lovely, friendly staff, beautiful sea view room and good breakfast. Corridors and dining room could do with an update but that certainly didn't spoil our wonderful experience there.

I was on holiday recently in Somerset and stayed at the Walton Park hotel. Thank you to the receptionist who was welcoming and kind. Apologies for forgetting the name of the receptionist. The accommodation was nice although extremely warm due to the heatwave. There was a fan in the room and the window could be left open which helped. The room was clean and the bed was comfortable. The breakfast in the hotel had a great choice and also catered to dietary requirements which I have, thank you to the chef. Many thanks to the kind receptionist and to the rest of the staff who could not have been more helpful, including the restaurant staff and the housekeeping staff. I would totally recommend the hotel if you are planning to visit this part of Somerset.

Beautiful hotel with lovely atmosphere and gorgeous setting

Receptionist was rather terse when I had a concern about the suitability of our room, but she informed the manager who came immediately and arranged a different room for us. He was excellent. Our stay was perfect, room clean and comfortable.

Disappointed, as we have stayed here before and no issues. The room 418 was hot and due to constant hum in the room, we had barely any sleep. Tried to work out where the noise was coming from but couldn't identify it. Tried sleeping with windows open and closed but still noisy and hot. Disappointed that I'd made a dietary request for breakfast which was not adhered to. We weren't even on the list for breakfast when we arrived at the dining room and after a sleepless night, I was too tired to mention it. Feel the breakfast was basic and not great quality ingredients Hotel is in a lovely setting but feel its a bit tired and needs a bit of TLC

Older hotel but clean and well looked after, very helpful and friendly staff, pet friendly and kindly gave our dog a treat bag on arrival. Nice bar and lounge with great coastal views, good choice at breakfast which is buffet style. Room nice and well equipped, bathroom a little on the small side and over bath shower maybe difficult to access for less mobile. Overall well worth what we paid and would be happy to return.

We had difficulty getting to the hotel because of closed roads, but the hotel manager gave my partner a running commentary on how to get there via the narrow streets in Clevedon. Our room had a grand view over the Severn Estuary. The television would not work but the staff attended to it promptly. However the bathroom was actually somewhat tilted and the small sink was very low. An excellent walk in shower was appreciated. But the tiny shelf above the sink was too small for much more than a toothbrush. The Buffet Breakfast was excellent, with lots of choices. We had dinner for our 3 night stay and the choices were very good. All the staff are very helpful and kind. All in all it was a pleasant stay. The lift to our floor as much appreciated.

We stayed at this hotel for 3 nights and there a number of impressive elements to our stay. In my regular reviews of hotels we've used, my first comments always relate to the staff; good staff can overcome deficiencies and that was the case here. Erika, Brigid, Georgia and Anita were all stellar and helped make our stay good. The menu in the restaurant (breakfast and dinner) was pretty standard fare and occasionally quantity outweighed quality. More than acceptable though. Our room had the views of the. estuary and the Bristol Channel. Fabulous sunsets (usually seen from the bar!) the views add to the value. Plenty of relaxation areas but the well worn leather sofas were difficult for this old guy to rise from😫 Overall a very pleasant stay and our thanks to the staff who helped make it so.

Beautiful location, the rooms were ok but extremely hot. A fan would have been very welcome as it was so hot and the windows barely open. The floorboards were very noisy throughout the room. Cannot fault the staff, they were very polite and helpful and the food was lovely.

The hotel has a great prominent location overlooking the sea. Also a spacious car park. A good welcome by the lovely Polish receptionist. Dziekuje. The hotel has vast corridors and, thankfully, a lift. Our room was very spacious and we asked for a fan which was provided. Tea & coffee available but no water. The bathroom was a very dated with no mixer taps and a Triton shower. The squeaky floorboards were really loud in the bathroom and I pitied our guests residing directly below us. The noise was truly out of this world! Many thanks to the lady who fixed the TV which had a dud power socket. Walking to the bar I counted 30+ squeaky floor boards. Amazing. The bar person didn't offer a smile and looked a bit under pressure even though we were the only customers. There is a lovely terrace overlooking the sea. But, there was no direct access from the hotel for us and we had to carry our drinks down through the car park to get to the terrace. Bizarre! The restaurant is very pleasant. The menu was nothing exceptional and not a wide-ranging choice from the ordinary so we reluctantly opted for the pork chop and the curry. All was OK. Breakfast was a buffet. Although I'm not a fan of pre-cooked buffet offerings it was OK with plenty of choice. The highlight was the creamy yoghourt. The lowlight was the cremated dry bacon (later freshly topped up I gather) and the well done sausages. Check-out was good and we had a pleasant, professional send-off from the young man on reception (he had spent some time in Denmark apparently!)

Myself & a friend had a room booked for one night. It was my 60th birthday she had booked it and was a road trip for me . Totally ruined by 2 parking notice fines I received a few weeks after from total parking saying we were in the car park illegally. We had come into the hotel at 5-46 and spoke to the receptionist, typed our registration in , even said how long do we get from now and she said 24 hours. But we weren't staying that long anyway, we unloaded and had a cold drink and then left again in the car. Returned a few hours later. Parked in a parking bay in the car park. Left the next morning I rang the hotel when I received these fines and was told the car park is nothing to do with us. Can you believe that? A car park attached to the hotel that completely wash their hands off , and allow a company to try and con people in paying money they don't owe. The conning car park company said out of goodwill they'd waive the fines haha. They were trying it on with me because I knew I had put my registration in and had broken no rules. I advise you don't use this hotel because they're not looking after their customers. To be told on the phone nothing to do with us even though they advertise it as free car parking is a joke. The room was basic compared to elsewhere. We had no water , 2 sachets of milk and coffee and tea And that's it. It's very basic and all the other places I stayed were so much more consumer friendly and cared about their customers. B

Just come back from a night at walton Hall. On the whole very happy with everything. Yes it's a tired old place but our room was clean and breakfast was good. Only minor moan would be that in the bathroom you havto climb into the bath for a shower. Unfortunately there was no handle to help get in or out the shower and as we are both over 65 it was quite dangerous. Suckered handles are quite cheap so maybe they could be put in. All in all would reccomend

I spent 2 nights at this old fashioned hotel, the staff were great and my breakfast very good. The rooms are a bit tired and my shower had low water pressure. It is in a great setting and I had a wonderful view of the sea. Not for guests who expect all mod cons, but the hotel has a certain old fashioned charm which I like. The bar/restaurant is quite good.

Stayed for two nights and would not recommend based on my experience. First, the bed was very uncomfortable - barely slept both nights due to the springs digging into me all night. There was no fan in the room and it was incredibly warm. The WiFi didn't work and was intermittent at best. The room was not clean and was dusty. There was no iron or ironing board and when I asked at reception I was handed it and as the lift was out of service, had to walk up two flights of stairs with it - they didn't offer to help. The whole place is just sad and very run down - I appreciate the charm of an older hotel and the location was beautiful but it really wouldn't take much more effort to address these issues. I would not stay here again at all.

Receptionists were good but one needs training re smiling and warmth in welcome, both are free. Showers was faulty and nothing could be done until after weekend. Lift was out of order and nothing could be done again until after weekend! Our stay was only for the weekend.

Great place to stay very friendly and efficient ! Room was lovely had everything we needed.

On arrival (before the hotels 10pm curfew), there was no one on reception. We dialled the number provided on reception but no answer despite trying more than once. Went searching in the hotel to find someone, a fairly surly person who reluctantly came back to reception to helpfully validate that there wasnt someone there. They then trudged off to find someone. The person on reception returned after a little while. Friendly but not that apologetic. We were then checked in to our “dog friendly, sea view room”. It was a corner room so quite big. But given the recent heat the limited opening space of the windows (no air con) meant the room was unbearably hot with no fan provided. The room also had a “stale dog” smell about it. This can happen. But given the room was supposed to have been recently renovated, together with the charge of £40 per dog, per night (to pay for the extra cleaning needed), the smell wasn't “right”. We stayed 2 nights, I am not sure based on our experience that the £160 extra paid actually went to extra cleaning of the room. We paid for a sea view. Well technically we did get a see view, but very restricted in that all we could see was the roof of the floor below and then water - no view of the gardens, cliff or beach leading to the sea. Checkout very similar , a different member of staff with a similar poor attitude. Made to wait but with no “I'm sorry, I will be with you in a minute”. One or two of the staff were friendly but they were an exception.

The hotel is big. The hotel room had woodlice . We told the receptionist and they said sorry and would sort it out with the housekeeping..

Rather disappointed, building very nice and location good . Booked this hotel for dog friendly but the room dogs allowed in was of lower standard to others and yet we paid more ! You have to have your breakfast in a different room so several trips have to be made . The breakfast was luke warm and every morning had to ask for plates and additional bread , which seemed to be an inconvenient for staff . It was ok , average at best

Excellent. Clean, comfortable, dog friendly, great breakfast. The staff could not do enough for us. We have booked a return visit. What more do I need to write? Other than we took a trip on the Waverley paddle steamer with Ruby, as you can see!

As we were travelling with 2 dogs the location was excellent with dog walks from the hotel door. Next door the occupants had left their dog alone in the room barking all evening except for occasional brief checks. We were asked to take our meals in another bar down the corridor from the restaurant which was fine until breakfast where it was impossible to benefit from the breakfast we had paid for because it meant one person walking backwards and forwards carrying plates for 2 people while our dogs were supervised, feeling somewhat second rate "you have dogs so you collect your breakfast and take it to the other bar" how many visits to the serve yourself tables does a restaurant user usually make I wonder

We had a really good stay at Walton Park Hotel. Quiet, clean, comfortable rooms. Friendly, helpful staff. We hope to visit again!

Lovely stay here while we were visiting Clevedon for a wedding. The hotel is huge - especially the corridors, however the rooms are on the smaller side. The rooms do need a bit of an upgrade I think, just to make them feel a little more modern and loved. Breakfast was lovely - especially liked the sausages. Great location next to the sea. Would stay again

Excellent and enjoyable three night stay. Were staying with friends from our classic car group and the Walton Park made a good base. Our accommodation was very good, room well decorated and comfortable. There was an ample choice of menu and the dining room had fantastic views across to Wales. Staff were pleasant and helpful.

Good parking. Spacious but dated and initially cold room. Squeaky floorboards in room above with an insomniac occupant not ideal for a good night's sleep. Expensive for a sea view.

Lovely room. Sea view. Room was too warm so we asked for a fan. It was brought within minutes. Breakfast was good with lots of choice.

Wonderful location, within a 10 minute walk to the shops and seafront. Hearing the gulls cry and the waves lap against the rocks, from our room, made our stay extra relaxing. Breakfast was well cooked, with a lovely fruit choice too - fresh orange, grapefruit, melon and peaches. We stayed for three nights, so an alternate choice to an English breakfast would have been appreciated. We would definitely stay there again.

Stopped overnight on the way south with the dog.We booked a superior room with a sea view which was very comfortable .Staff were very helpful and directed us to green space for the dog.Excellent breakfast and plenty of choice.Very helpful staff

This was a great hotel for the night. Our sea facing room was very reasonably priced, massive, beautifully decorated and the beds extremely comfortable. I've seen reviews saying the hotel is dated, but everything looked very fresh to me. The staff were all very friendly and helpful and allowed us early access to the room and to leave our cars in the car park the next day while we went for a walk The hotel is situated just a short walk to access the coastal pathway that takes you sea front/pier area, and from there you can loop into the town itself. I'd highly recommend staying here and will do so again if in the area.

We had a wonderful time for 2 nights, to celebrate a birthday. Staff could not be more helpful, room was excellent we had a sea view. Staff give us hints & tips for the local area within walking distance. We ate in the bar on both nights, food was well worth the wait! Thank you to all the staff we met, you are all just fantastic!

Got to our first room no control over the water in shower was very hot and taps not working. Staff was very good they gave me a new room. This room was very small couldn't get to the wardrobe without moving chair but no where to put it as room so small. Couldn't sit on the toilet as a very hot towel rail was to close you would have burnt yourself. The shower in this room had no water pressure so couldn't shower at all. For the money i payed was not worth it at all. They gave me 20% back but still not worth it. Food was awful menu choice rubbish. This is the worst Best Western I have ever stayed at.

Comfortable bed, lovely sea (Bristol channel) view, buffet breakfast good quality sausages and bacon etc. Bathroom could do with modernisation but not a problem for a short stay. All staff we met were friendly and helpful.

First impressions excellent. Space in the car park, friendly and helpful receptionists, lifts that work, WiFi that works, pleasant room, cofortable bed, but most important for us - the hotel is dog friendly. Although dogs not allowed in the restaurant, they have suitable facilities in the Terrace Bar. Restaurant meals were fine (though my wife did not like the coffee). Breakfast standard English. A few negative points that should be tackled: Being dog friendly there should be prominent notices of poo-bins etc. No non-slip mat for the bath/shower. The internal decor could do with a revamp. So, high marks. We will stay here again.

Positives: • Location: A great, imposing setting on the estuary mouth that feels atmospheric, even from a slightly bleak perspective. Parking is easy thanks to the on-site car park. • Staff: Without exception, everyone we encountered was polite, friendly and helpful. • Rooms (family option): Family rooms are available, which worked well for us travelling with two children and needing a convenient stopover. • Restaurant (evening meal): Dinner was enjoyable. We chose the coconut crumbed haddock and the estuary views from the restaurant added to the experience. Negatives: • Grounds and access: Garden areas felt neglected. Steps leading down to fenced off grounds and scattered debris, including old wood and a broken wine bottle still present at 5pm, gave the impression that basic maintenance had been overlooked. • Room comfort: No real temperature control, so the room was either cold or overheated from the radiator, which disrupted sleep. The bed felt quite springy, the TV remote was dirty, and there was no smart TV or access to accessible usb ports for charging. Overall comfort felt a little lacking for the price point. • Restaurant consistency: The menu talks about pride aroubd high quality ingredients, yet a highly processed vanilla ice cream with colourings was served with the sticky toffee pudding, while a better quality option appeared to be reserved for separately purchased vanilla. Staff replaced it when mentioned, but it felt like unnecessary penny pinching. • Breakfast quality: This was the main disappointment. Most items felt poor quality or highly processed, from the pastries and sausages to the concentrate orange juice that tasted diluted. Only filtered coffee was available and it tasted very low quality like dirt from a cash ans carry. Would be nice if the owners or chef sat down and tried the breakfast offering to see if it matches their pride for the restaurant. Owners should recognise that breakfast is a key part of the stay. Matching it to the quality of the evening restaurant would likely encourage more return visits. Also, some additions like decent coffee (like a late or even quality filter grounds) would be useful.

Friendly, helpful & efficient.The staff were absolutely delightful. The room & en-suite were spotlessly clean. Lunch & evening meal in the terrace bar were excellent . Unfortunately we were very cold in the room. Perhaps if the heating had been put on earlier ? Lastly the breakfast was very disappointing . With hindsight we should have ordered poached eggs which would have been freshly cooked .

excellent location, nice quiet roomy hotel, wonderful views across the channel, value for money stay, Room was clean and bright with large windows for the views

I always stay here when I'm in Clevedon. Everybody is so friendly and helpful. I had s wonderful room and the breakfasts are amazing. Much cheaper than premier inn in Portishead and it's dog friendly. Top notch

Great location (some rooms have sea views), good breakfast selection including gluten free options (GF sausages recommended), friendly and helpful staff, very clean, good value. Will stay again. Highly recommended.

We attended the New Year's Eve event with friends and our initial experience with the lovely Receptionist was good on arrival. However, as we walked to our room it was evident that the place really needed a good makeover. Everything was really tired and shabby unfortunately. Our room, which was £99 as part of the deal offered was probably a mistake and we should have upgraded. The room was very small, the furniture was old. The bed was OK, but the pillows were rock hard. The bathroom needed completely modernising. The shower was almost unusable and the bathroom itself was cold and uninviting. The evening event was very well managed and your staff are a credit to you. We were well looked after. The food was just about OK. I had the steak, but really needed a steak knife to cut it. My husband had trout, but it looked and tasted like salmon and just about cooked enough. The potato cake that I think everyone had was grey and inedible. Breakfast in the morning was lovely and again your staff are a credit to you. We didn't complain about our room as it was only for one night and the friends we were with made the event very enjoyable for us, but as constructive criticism and observation, whoever own this hotel, really needs to think about investing on a major refurbishment of this beautiful old building.

Lovely staff helped with elderly guests Nothing too much trouble Large family meal all food very good General decoration needed throughout main hotel but doesn't distract from stay

Spacious top floor room with good facilities and a nice view over the Severn estuary. Close to the quaint part of town, pier, beach and promenade. Helpful staff. We were allowed to leave our car in the car park all day on our departure.

A very average hotel. The staff are very nice and accomodating, they stay in regular contact, they keep you up to date about events happening at the hotel and how that may impact noise, meal times etc. They also provided a travel cot at the last minute for a small cost. The rooms and corridors are very clean but quite tired. Our view from the executive sea view room was partly blocked by a large balcony type structure. Seagulls would land on that balcony and it would be extremely noisy very early in the morning. The shower was not very nice and I could not stand up in it at 6ft 2 (not that tall!) without hitting the shower head. Water pressure was just about okay. The bed is comfy but the king bed is two mattresses joined together so has an uncomfortable "seam" in the middle where the mattresses meet. The TV was a smart TV but many buttons on the remote didn't work and it could not connect to the WiFi so none of the TV apps (netflix, iplayer, prime etc. ) could be used. Even though it was a freezing December night by the sea, the room was so hot that we had to open the windows in the middle of the night which seems very odd. Because of the wedding events, the car park was totally full so we had to park up the road on both evenings. Overall the hotel has a kind of empty, almost eerie vibe. We felt like we were the only ones staying there, which is good if you appreciate the quiet but some people may find it off-putting.

Had an excellent one night stay whilst visiting family who live nearby. The room was freshly decorated and very spacious with a lovely bathroom. The Breakfast Room had a nicrvview of the sea and the food was delicious. Plenty of cereal and pastry options plus a nice cooked buffet breakfast. The staff on reception, as well as at breakfast, were all very pleasant and helpful. A large (free) car park at the side of the property, with EV chargers, was a welcome bonus. Will definitely stay here again on future visits.

I originally stayed at the Walton Park when I was eleven, taken there by my parents. My new wife went there for our honeymoon, every year since we have stayed two or three times a year, also many times at Christmas and new year as we will this year. A wonderfully warm and welcoming atmosphere, people and staff very pleasant and nothing too much trouble.

Thank you to Team Walton for making our family meal 2025 (30 of us!) extra special. Food was delicious but what made it was the attentive staff - going the extra mile throughout, as well as your stunning venue. Special thanks to Kat who helped us organise all the touches that made it brilliant. Please have us again next year!

This is a good honest Hotel with hard working attentive staff. It has great views and is comfortable. Yes it is dated but somehow that adds to its charm along side the staff. It has creaky floors and a odd layout but I found it very cosy on a stormy night. Much better than some of the bland sterile modern Hotels as it retains its character. We had a large airy room with great views across the water.

My Husband Jeremy and Me, along with Zac our Spaniel 🐾 enjoyed our stay , the room nice with a good Seaview, the breakfast very nice Friendly and helpful team who work there Many thanks kind regards Steven and Jeremy

Made a booking for us and our dog. The booking was done over the phone rather than online. We were allocated a room in the basement (very nice). My wife was meet by a lady on reception the following morning and was accused of deception, because , so she said, we had not declared the dog (please read earlier. She was rude to the point I was appalled by her customer skills (or lack of them). WE were then told we could not eat in the restaurant, because of the dog, and were told to take our meals in the bar area. And so the sniping went on all though our stay. If we could have found another hotel, we would have walked out

The most calming window view imaginable, in an atmospheric building where you could expect to meet Hercule Poirot round the next corner.

Always such a lovely hotel. We were warmly greeted on arrival and had a comfprtable stay with a wonderful breakfast. We look forward to our next stay.

Free carpark with electric car charging if needed charges apply for that.Fantastic views across the Severn.Friendly helpful staff Bistro bar relaxing every room different because it was originally three villas made into a hotel!

I stayed on a Sunday night in early October, and it was very quiet. Great location (if you have a car) overlooking Bristol Channel (although my room did not have sea view). The fabric of the once-grand hotel has seen better days, but it is clean and spacious. My room had a good bed and bathroom, and big windows, but weak lighting. I had an average sort of dinner in a rather gloomy bistro bar, and an excellent breakfast with a panoramic view across to Wales. Friendly service and a reasonable price.

This hotel is really well located, looking out over the Severn Estuary. Our room was large and very comfortable, and it had an excellent view out of the windows. Staff were really helpful and friendly, the hotel was clean, and the breakfast was very good.

Nice staff, Comfortable room, Great breakfast, Dog friendly and super location. A pretty walk down the coast footpath to the pier which serves great fish and chips.

Service was very good but breakfast was disappointing. There was cereals/muesli and cooked items but no fresh fruit of any type whatsoever which in this day and age is astonishing. The hotel has character which I really like but is in desperate need of some investment. The room was clean and spacious but the bed needed a new mattress. It was “springy” and way past its best.

Warm welcome. We had been before. Adequate room, if a little tired. Very good bathroom and lovely clean bed linen. Bed was rather hard, but as we were there for one night only it wasn't too much of a problem. Very good breakfast, plenty of choice and well cooked. Will come again as it is good value for money.

We stayed at the Best Western Walton Park Hotel before an early flight from Bristol. The hotel phoned ahead to advise that the doors are locked at 22:00, which was proactive. Unfortunately, the rest of the experience was disappointing. We arrived at 22:45 and, despite giving our arrival time, it took some time for staff to appear and check us in. The key card to our room didn't work, and reception was unmanned when we returned. The phone at the desk only gave an automated “reception closed” message. After walking the building, I eventually found a member of staff in the kitchens who was able to help. The room was spacious and relatively clean, but Wi-Fi was extremely poor. With virtually no phone signal in the building, this was a real issue. Sleep was cut short when guests sat talking on sofas placed in the corridor outside our room — an odd and disruptive choice of location. Overall, while the hotel has some positives, the poor service, lack of connectivity, and noise meant I wouldn't stay again.

Great that we could do pre check in and they placed our luggage in our room for us. No headboard on the bed. 1 pillow each. The squeakiest bed ever known whenever you moved. The heat was unbearable despite the windows being open. Breakfast was okay in the morning. Hotel pretty dated.

I was pleasantly surprised by this hotel, it was booked for me so I didnt know the hotel or area and had no pre conceived ideas. My room was very comfortable, lovely view of the sea, staff very friendly and food and drinks lovely. The only thing that let it down in my opinion was that there was no access to the terrace or the garden unless you walked all the way round the outside of the hotel each time and through the car park to get a drink and then walk back with your drinks. There was a door to access the hotel on the terrace but it was permanently locked. Such a shame when the weather is nice you can't access the bar from outside and if anyone was a little unsteady on their feet they would struggle carrying drinks etc as the pathway is quite steep. Eating in the bar is a strange set up too as you still have to reserve a table, even though you are not eating in the restaurant but apart from those couple of gripes I was very impressed.

Fabulous hotel, friendly staff, great breakfast. Super room. My dog and I loved it. Only 2 mins walk to a dog friendly beach ( Ladye Bay) for early morning swims. I always stay here when I come to Clevedon

we stayed at the hotel as a central point for our son's wedding. The staff from day one were helpful, professional and understanding, even when we had to change bookings on a few occasions! The hotel itself is very well positioned in Clevedon and within walking distance of all attractions etc.

This is the second time we have visited here Easy parking Comfortable beds Close to town Tasty breakfast Nice gardens A nice hotel

It's a long one!! I checked out (room 505), after a 2 night stay. My 2 boys (age 8 & 12) and I unanimously agreed this is the worst hotel we've ever stayed in. The building is old and tired, and needs a lot of TLC and money spent on it. That alone isn't enough to put us off especially as it's a lovely location. What was awful is the filthy carpets, old hard, lumpy mattresses, limescaled old shower head, musty smell everywhere, thin walls with creaky floorboards that make constant noises, crumbling walls, stuffy room, dismissive staff, I could go on… It gets worse: On our first morning, the fire alarm went off at 06:30. My children and I jumped out of bed panicked. We threw on some clothes, was about to run out and the alarm stopped. I tried to call reception but it doesn't open until 7am. After we'd calmed down, we couldn't go back to sleep so we went for breakfast. I asked a member of staff what happened and he said he thinks it's a faulty system as it's happened before for no reason. NO apology. Breakfast was undercooked and pretty grim. The next morning's breakfast wasn't much better. This time overcooked with coffee like tar. Then to top it off: Reception closes at 10pm and the hotel is locked. You can gain access via a side entrance with your key card. But of course, ours didn't work. On check in they forgot to do it for a 2 night stay so we were stuck outside. My children and I frantically knocked on the glass door in desperation. Luckily after about 5 minutes a staff member came to the door. She kept on telling me to use my key card, even though I told her it wasn't working. Begrudgingly she opened up. When I proved to her the card didn't work she said it was a good job I wasn't too late or I'd not have been able to get in! As my key card wasn't working I asked for a new one. She acted like it was my fault, explained that she didn't work on reception but she'd see what she could do. 20 minutes later we finally got another card - which of course didn't work when I got to my room. I went back downstairs and she came up and let us in with her master key. I asked her about the false fire alarm and she just said it was for our safety. Again NO apology. When we eventually got into our room, my children were so distressed by everything that 1 burst into tears and the other was actually sick. So, I won't ever go back which is a shame as my brother has moved to the area and we plan to visit very often. I absolutely cannot recommend staying here. The management ought to be ashamed of the shambles and utter failure of any customer service. It's been a traumatic stay and we were delighted to leave.

Excellent location, enhanced by a large room with a smack-on view over the water, and this further enhanced by stunning sunsets over Wales. Nice bar area, with option for bar food, and separate lounge area for quieter moments. Ample car-parking, and provision for electric charging. Would thoroughly recommend.

Very professional and friendly welcome and checkout at reception, pleasant staff in the restaurant, excellent night's sleep. Great room (Executive Double with sea view). Good food, great view in the restaurant. Buffet breakfast, nice coffee. Quiet and relaxing. Easy parking

Stayed for one night and had afternoon tea. Room was of good standard. Very comfy bed.. good space.. tea and coffee and biscuits available. Chose sea view which was worth having. Staff are all so friendly.. cleaners always great u nicely as they pass you . Main hallway bit outdated . But its all very clean.. nice grounds. Only down side was the food. We booked afternoon tea for 2. Cost nearly £20 each... and it was cheap and presented poorly. More like a school picnic bag ! Shame the restaurant aren't serving the afternoon teas with more pride.. it looks poor and cakes looked and tastes pre packed and cheap.. not worth the £40 nearly for two.. Avoid the afternoon tea. ! Otherwise for accommodation i would stay again. And thanks to the lovely staff .

We stayed over for two nights to attend a wedding. We weren't originally going to bring the dog but ended up doing so. We had a lovely time! He was in Heaven he was so happy. The views from the lounges are stunning, the hotel has character, they are very dog friendly and staff are very helpful. It was nice to have a proper bath in the room too and the beds were comfy. Some of the decor is a little outdated especially downstairs corridor, but they've refreshed lots of stuff and it looks really cool. I like what they've done with the chairs and love the comfy leather sofas. I'd definitely stay here again!

Lovely hotel clean, comfortable good location, the staff were helpful and friendly. They made us very welcome and loved our dog.

The staff were amazing. Nothing was too much trouble from reception to house keeping everyone gave a 5 star service. The Bistro bar had a wide selection of evening meals reasonably priced and served with care and attention to detail. The breakfast was wide and varied all cooked fresh and well presented.

Clean hotel but we were sadly disappointed. Coffee was very poor with breakfast, we were given Nescafe sachets instead! The room fronted onto the road and was noisy and my husband could hear snoring and noise from other rooms. Bathroom was clean but very cramped with the door opening blocking access to the sink. The shower head was also very tricky to get the water going in the right direction. Staff were friendly but we didn't get asked about our stay upon checkout. I don't usually write negative reviews but this hotel could be so much better with a few adjustments to the breakfast service and checkout. Car park is down a very steep slope. Amazing views over the estuary and lovely little town close by with lots of nice pubs and some shops along with a pier and large outdoor pool.

Excellent hotel in great location. Nice and quiet, and very good value for money. Went for a short break as we have done before and the hotel never disappoints.

Very surprised how spacious the hotel is, the front elevation does not do it justice as the view over the estuary is outstanding. Bedrooms are spacious well appointed and the mattress in our room was very comfortable. Overall a comfortable and friendly hotel

Rooms were compact but clean and comfortable. Bathrooms in two of our three rooms could do with updating, with the toilet being separate from the bath and sink, but they did the job and for one night that wasn't a problem. Location was amazing, uninterrupted sea view, easy walking distance to the sea front (about 10 mins) and in a quiet area of Clevedon. Bar was very reasonably priced and overlooked the sea. Breakfast was buffet style, excellent quality and hot. Check in was easy and there is plenty of parking. Overall, great value for money, friendly staff, comfortable bedrooms and stylish communal rooms.

Stayed here as had wedding in Clevedon the day after. Was a very convenient location and was surprised with how nice the hotel was. This was a typical Best Western room but in a beautiful location. I would say the breakfast is not worth the price as although it was a buffet, there wasn't much on offer.

Thoroughly enjoyed our short stay. A gold star. Every aspect we found to be most pleasing. Staff were courteous and extremely helpful. The sea view also added that special something. Plus made our dog most welcome.Thank you! Will definitely return.

⭐⭐⭐⭐⭐ 5/5 We had a fantastic stay at Welton Park Hotel! The staff were incredibly supportive, lovely, and went above and beyond to make our experience special. A huge thank you to Kris and Anne in particular – their customer service was truly next level! They were extremely helpful, attentive, and made us feel genuinely welcome. Highly recommended for anyone looking for great hospitality and a warm, friendly atmosphere. We'll definitely be coming back!

Aneta on reception was helpful and kind. Staff ok and the views fantastic. Limited and expensive menu. Breakfast ok. Room comfortable enough but the hotel needs a spruce up. Breakfast should be included in the cost as it was expensive for room only.

Superb hotel and the staff are so friendly, the beds are comfortable and the room was lovely, not modern furniture but then that is in keeping with the character of the hotel. They supplied us with an afternoon tea after my Mum's funeral and it was excellent and so much food, nothing was too much trouble

Stopped at this hotel for light refreshments. Have stopped here before but never stayed here as we live not far away. It's always peaceful and quiet with nice views out over the channel and the staff are so pleasant and helpful. The bar tender Dawn, was particularly helpful, attentive and thoughtful. We were able to park in the disabled spot right outside the main entrance and it's a level walk for anyone with walking difficulties or in a wheelchair to both the lounge, restaurant and bar area which was helpful for us because I had too very elderly ladies with me. I would recommend it for anyone looking to stop for a meal, the menu was varied and reasonably priced.

Upon arrival, the hotel had lots of character and I was pleased to be staying somewhere with a sea view. However upon entering my room I was confused why the fire alarm outside my door was set off when I closed my door. There were three locks on my door, one not working, yet when toggled down, the alarm didn't go off when closing the door. There was quite a noticeable smell of bleach in the room but I opened the window and didn't think anything more of it. Generally I thought the room was clean, until I went to close the blind in the bathroom before heading to dinner to find it covered in dead flies and moths. When I re-entered after an unusual dining experience in the restaurant, I then began noticing more faults with the room. In addition to the moths and flies on the blind, I found the bathroom wall to be in a disgusting state, and questioned how well the room had been cleaned between guests when I spotted a chocolate wrapper on the floor under the desk. It has put me off staying here again - I expect basic cleanliness and this stay did not achieve this for me.

We love the Walton Park and I have been going since 1961, at that time with my parents. My wife and myself went on our honeymoon there and have been going many times since. Probably 3 times a year or more. It is a very relaxed atmosphere. The food is wonderful. We are going again this year in May, only one thing I would note that the pillows are rather hard so I will ensure that on our arrival I will ask for softer pillows.

Reception staff were really friendly and helpful and our room although compact was very clean. The hotel itself is an impressive building and the views overlooking the estuary are amazing. Breakfast was well organised and the staff were extremely helpful.

I've had the pleasure of staying in this hotel twice in the past three months and on both occasions our/my situation required booking at very short notice which was dealt with the minimal amount of fuss. The hotel has fabulous views over the Bristol Channel to Wales which both the dining room and main bar overlook. The rooms are well decorated and the bathrooms have a modern contemporary feel about them. Food is excellent. The bar menu has a wide variety of reasonably priced meals for the evening and the breakfast offers a hot cooked buffet, plus the usual cereals, breads, fruit juices etc. The best feature of this hotel though, are the staff. Without exception everyone is friendly and nothing is too much trouble. There is a real family/team feel about the place which lends itself to a very welcoming, warm atmosphere about the hotel. Both my visits have owing to emergency family situations and I had no hesitation in where to stay when it came to my second visit. It's just a fabulous place.

Lovely old hotel, great value with good facilities and frendly.helpful staff. Very good location - easy to get to, with ample parking, and literally right on the channel coast with views across to Wales, and back down to the restrored Clevedon pier.

Took my partner away for our anniversary on arrival was given a cold dated room but this was rectified as soon as I saw the receptionist but on going to the restaurant we were served with rancid chicken and a stale steak ciabatta both myself and my partner both tasted a small piece of the chicken which we sent back along with the ciabatta the Spanish barman who I may add was extremely polite was most apologetic said there would be no charge on going to pay for the drinks we had we were approached by the bar manager who to me seemed he had been drinking demanded we paid for the food that was inedible and used foul language towards me and my partner infact followed us from the restaurant still being abusive needless to say we were both made ill from the disgusting food I've made a complaint to best western and also spoken to the manager Chris on the phone complaining about the bar manager's verbal abuse told him I was furious about how upset my partner was made needless to say I was contacted by best western head office to say that I had made a threat to a member of staff (which may I add I didn't ) just said I wasn't happy at all that my partner was intimidated by a drunk member of staff and was told if I contact them again the police would be informed all I can say is best western Walton bay is a shambles do not waste you're money in the restaurant as basically they are very good at cooking you're food in a microwave and charging you top money I've stayed twice and been ripped off twice absolutely disgusting would not recommend this place at all

Excellent 2 night stay with my dog meeting up with daughter and partner who also stayed at the hotel. Lovely room on lower ground floor easy access to exercise my dog. Hotel very tolerant towards dogs, we had breakfast on 2 mornings and 1 evening meal in the bar, pleasant views and food excellent.

Really lovely experience at this hotel. Room was large and very comfortable. For an older building, it was up together and the rooms were well presented. Staff were all lovely and friendly. We ate one evening in the hotel and had breakfast both days. The food was really good quality pub style and very enjoyable. Clevedon at night is really quiet and so was the hotel so making it a really relaxing stay. Dog friendly too. we would return again.

Went to the restaurant here in the hotel as my auntie and uncle were staying here Lovely food and friendly staff. I had the steak with chips. Cooked really well. My husband had the lamb rump with mash Definitely recommend. My son had chocolate brownies for dessert which was really delicious

Lovely views of wales, grand building and the downstairs communal rooms have been done up, but the bedroom was from a different era - separate toilet and then a bathroom with sink, the paint was overpainted many times which was then yellowing etc. Saying that, the service was good at reception and at breakfast - the waitress kindly brought us the right drinks order when her male colleague never asked what we wanted. Food was hot and a good selection.

Not so impressed with this stop over. Ok location and views were amazing however not so impressed with the workings of the operation. To start the two waiters one is quite rude and reluctant to assist with anything at all whilst the other is chewing gum serving the tables. I will say though I have placed a two star opposed to a one star as the Spanish barman from Cordoba was an extremely helpful nice gentleman. When departing the hotel we complained about the waiters but the receptionist was not receptive to our feedback defending them all the way. The building is in a state of repair as well.

The location is the thing for me with views across the Severn Estuary from, more or less, Sully Island to the Severn bridges. My room was a good size and comfortable. I stayed three nights, ate in one night and at restaurants in town the other two nights. [The Chinese restaurant in Clevedon is excellent].

I stayed here for one night as I was working in the area the following day. I had stayed here a few years ago and I am pretty sure I had the exact same room, which was at the front of the hotel, so sadly no views of the Bristol Channel (albeit the night I stayed was murky and misty so there wouldn't have been much of a view anyway). The staff I encountered during my stay were all friendly and helpful. I had booked and prepaid bed and breakfast and the food was good, with a selection of chilled fruit, yoghurts, pastries and a generous hot buffet with food that was tasty, hot and appetising. My room was a good size and nice and warm, although the bathroom was on the chilly side...I left the bathroom door open for a while so the temperature could normalise across both rooms. The bed was comfortable. There was a wall-mounted TV, kettle with lots of coffee / tea and a hot chocolate drink sachet plus a couple of biscuits. The facilities were decent and there was free Wi-Fi which worked smoothly and reliably once you had registered on the website. There was ample storage. The lighting in the room wasn't great especially around the desk area, but it didn't cause too many issues as I was generally using the laptop rather than reading paperwork. One of the bedside lamps was flickering and gave up working, but the other lamp worked fine. The bathroom included toiletries, a bath with shower, toilet and sink...the room was a little chilly and the heated towel rack was cold (I couldn't see any switch for it so wasn't sure if it was faulty or just turned off). The only niggle I had was the shower...which was plumbed into the bath taps and was really challenging to get to the right temperature...and after 5 minutes of playing around with it I managed to get it about right, but then the shower head wouldn't stay in position and kept dropping so it faced downwards and so the water missed me. It wasn't the most relaxing shower ever, but generally the facilities were decent. Parking was free and I had no problems finding a space. Overall it was a good visit with just a few niggles. The hotel is an old building and the rooms do feel a little dated but it was fine for my needs, and if in the area for work I would happily return.

When I was a teenager my mother loved calling in at the Walton Park Hotel for a cup of tea in the afternoon whenever my parents were in Clevedon. I was never keen, because the hotel struck me as gloomy, uninviting and locked into a bygone era long forgotten. As a result over 50 years later I was intrigued to see what the hotel had become in the intervening years when my wife and I decided to take a trip down “memory lane” and visit some haunts of our youth. We stayed at the Walton Park for three nights and we found little had changed in the intervening years. The Walton Park was still gloomy, uninviting and locked into a bygone era long forgotten. What a shame! We were allocated a spacious sea facing room. The queen size bed was comfortable, but the lighting was totally inadequate. After dark it was impossible to read a paper or a book because the lighting was so dim, even with every light in the room switched on. Incidentally we had to visit the local shops to buy the newspaper, because the delivery of a newspaper was not offered. Breakfast was served in the restaurant, buffet style. There was no facility to offer anything other than a basic “continental breakfast” and “full English” in the heated buffet. On our first morning the “continental breakfast” was down to 2 small croissants, a few yoghurts and a meagre selection of cereals. There was no fresh fruit on offer at all during our stay. The pastries were never replenished. The fried eggs were congealed, the scrambled egg unappetising, and the sausages possibly undercooked. This is the only in Clevedon, which is rather sad, so we will not be staying in Clevedon again.

Friendly welcome at reception. Bedroom on the top floor is large. Views over the Bristol Channel towards Wales. Bathroom small but adequate. Ours had a very creaky floor board. Needed notes in the room about the hotel, wi-fi, Clevedon etc. Dinner and breakfast was fine. We would return here.

My third visit to the hotel, always liked the hotel, lots of character, always clean, I had an evening meal at the hotel for the first time, after waiting 45 minutes the meal arrived, I had belly pork with mashed potatoes, the mash was so lumpy, I was going to have fish and chips, but it was skin on chips, can't they peel some potatoes?! As always the breakfast was fantastic with great views

Lovely old fashioned hotel Beautiful breakfast cooked how you liked Room was great overlooking wales and so warm Bed was expecional Made to feel welcome in every aspect Great walk from hotel into Clevedon Enjoyed our stay so much at the Walton hotel

Very nice old hotel, full of character, friendly staff, hotel in great position. Unfortunately lift not working and had to carry our cases up the stairs, not easy when one is getting older! Comfortable bed, quiet able to get a good nights sleep. Lovely breakfast.

Excellent location with super views. Ideal for a couple of days in Bristol. Lounge exceedingly comfortable for lazing around reading. Bar was great for an evening snack well priced and very tasty. Room was clean and comfortable and all in all a great venue.

Musty smell as soon as you arrive……we upgraded to an executive room …it's a shame as it looks newly decorated but they haven't changed the carpet. Creaky floors ….The bathroom had a constant smell of drains and the light over sink didn't work. The bed creaked but was clean. The view is fantastic and the staff who work there are lovely …just needs an injection of cash.

Friendly staff , great views and cooked breakfast good quality products refreshed often , more options fresh fruit and fresh juice would be nice , afternoon tea really good value at 16 each , lovely sandwiches and scones and nice views a bonus . Rooms a good size ,beds comfy , great view , could hear lots walking above getting wedding reception ready , if stayed night of the late function would have been as issue with noise above us room 204 . So go midweek if a function on or get higher room not the lower floors . Overall friendly , good value and good location .

Attended for a family wedding held at the hotel. Everything was well run and the food very good. The rooms and the general hotel are very clean and the staff are helpful and attentive. Beds are very confortable and the rooms have a brilliant view of the sunsets,

Hotel in very poor state of repair. Bedroom had visible damp/ mildew on ceiling, window ledge crumbling and multiple plugs in single extension lead which looked like an electrical safety issue.( see photos) Staff seemed run off their feet with some running between reception, waiting on tables and managing the bar.

Wonderful place to stay. The sea views from the dining room and lounge were stunning, and we were lucky enough to have an astonishing sea view from our bedroom. Really friendly and helpful staff, great breakfast, beautiful buildings, handy location. Just perfect.

Well what a fantastic wedding we had at The Walton Park Hotel . Everything went without any prblems , a super thankyou to Kat and her team for making our day special . All the tables ,flowers & decorations were laid out beautiully . Thankyou also to Chris & Marie who helped make the whole day run smoothly . Many thanks to the chef(s) for all your hard work prepping and making sure the food was taken out on time and for looking after some guests who are celeiacs . A really big thankyou to everyone for making our wedding day truly special where we made new memories . Thankyou . Highly recommeded !! ❤️

Lovely looking hotel from the outside. Friendly receptionist. Internally downstairs nicely decorated. You couldn't go out onto the terrace as wedding reception on. We had room 404 which was on the side of hotel looking out onto garden and carpark. We had a side Seaview which was good. There were positives to this room and some negatives you could improve on. Firstly you sat or turned over in bed and there was a massive creaking sound from the divan also a little bit wobbly. The room once people stopped talking and turned the TV off was fairly quiet. I did hear a dog barking a few times in a room nearby. Love dogs but get this at home. The room has been decorated quite nicely. The bathroom has been redone to an OK standard new flooring tiles etc. BUT the bath panel was flaking badly and near the towel rail was a patch of paintwork that needed sanding down. The shower head didn't stay up and drooped down. The water was scolding hot when you turned the shower on and you have to mix in the cold first. This should be a proper mixer shower not one attached to the bath taps. There should be warning notices how hot the water is. The towel rail has warning notices on it. Not switched on though. There was a big hole in a towel. Also the bath is very high to climb in and out of and the floor felt slippery when wet. There was a hairline crack in the sink. The bathroom door didn't shut very well. On arrival we had a meal in the restaurant I had chicken and leak pie. The sauce was supposed to be creamy but was like a liquid broth. The flaky pastry was overdone and just fell apart. The skin on fries were very salty. I left nearly all of it and complained. They took my plate away I explained what was wrong. When the bill arrived instead of taking my meal off they discounted it . Didn't want to make a fuss so paid. The waiter gave a half hearted apology with no alternative offered. Poor service. It would have been nice to walk round the grounds to see the view but there was a sign up that said private. I feel the price of 49.50 per person not too bad but some things could be improved. Location overall good for the event we attended. Probably would stay again this was the last room available at short notice.

Super friendly staff. Jaw dropping location, great food and rooms with all facilities. Sizes do vary. 302 was huge. 304 less so but it's rare to find a UK hotel that delivers. It seems alk the staff are happy to be there and utterly charming. Would thoroughly recommend.

Tried to book two nights, Sunday and Monday, in executive double sea view room, but fully booked. First night was standard garden view room. Room was ver tired, very small, small double bed. Could definitely do with freshening up. Second night we moved to executive room. This was a world apart from first night! Room was very large, fantastic views over to South Wales. Enormous bed, seating area in window to take in the view, large bathroom with bath and shower over bath. Well worth paying the extra for this room. Food was excellent, breakfast was a buffet style which you helped yourself to. Fresh juice and cereals. Evening meals were nice great choice reasonably priced for this type of establishment, taking into consideration the view from your table. Definitely recommend this hotel, but try to get larger room. Had it not been for the first room I would have given the hotel five stars!

We were grateful they had availability on a stormy Sunday night as we could find nothing in Bristol for a spontaneous visit. Views from the restaurant were wonderful. They had a free car park but the one EV hook up was an ordinary outdoor plug with a £15 overnight charge. Breakfast was delicious. Staff very friendly. The room was clean but very small, we could only just walk around the bed. The bed was a bit hard for us. The bathroom was dated, WC seat didn't fit the toilet. The shower was intermittent depending on who else was using water in the building! The hair dryer was a press button version that used to be attached to a wall so difficult to use. Insulation poor, we could hear conversations in other rooms. The door handles/locks were alarmed when the doors opened so we could hear other rooms being opened. Sadly, the hotel is overdue a makeover, yellowing 1970's artex throughout. If you just need a bed for the night it's adequate.

Beautiful location, stunning view from the room. Unfortunately the hotel is in need of a refresh. The bathroom is from the 1980's, the room furniture is old and scruffy the decor through out the hotel is quite rundown and dirty looking and the WIFI only worked in the communal rooms not the bedroom. The breakfast was very good and the staff were helpful. In summary I wouldn't stay here again as the price is quite high for a moderate appearance.

Booked direct, fantastic position overlooking the sea, went with mixed expectations due to low price but very pleasantly surprised, nothing fancy about the interior but clean and looks freshly decorated, our room was large, also recently revamped, no pictures on the wall but a stunning view of the water, bathroom ok with shower over the bath, tea and coffee in the room. Ate in the bar in the evening and kept it simple - scampi and pie - which were good, choice of 8 beers, breakfast was buffet and again plenty of choice and was overall ok (awful sausages and scrambled eggs let it down). So overall we were very impressed with our stay and we would revisit.

Excellent hotel. Lovely room , spacious and clean. Very friendly staff. Plenty of choice for breakfast. We also had a great evening meal there. Fantastic sea view from one of the executive rooms. The free car park on site is a definite plus, especially as many hotels now charge for parking. Highly recommended.

Got a great price for a Sunday night stay in an Executive room (room only). Very large room with huge bed and great views across the sea to Wales. Bathroom with bath and good toiletries, good tea making facilities. Great check-in/out with lovely receptionist. Only negative was the Wi-Fi which had a very poor signal which came and went...

What we loved was the character of the hotel. The food but more importantly the staff that were excellent. They were very friendly and courteous Thank you to all of them. We enjoyed our stay and hopefully will be back soon. In parts the hotel needed a lick of paint and maybe new furniture eg. Sofa's in the lounge but the character and charm overall impressed us . Having a tasty meal served by properly trained staff outshined our stay.

On first glance , the hotel looks characterful and attractive. We couldn't fault the helpful staff, but there were areas that definitely could do and be better. It isn't a cheap hotel to stay and we have definitely had better for less. Our room was a Standard double , and the layout could have had more thought out into it. It was impossible to line up the mirror whilst sitting at the dressing table as it took far right. The hairdryer was irritating for me , let alone my partner, as it was powered by pressing the button , so was intermittent. The shower started off promising then the power dropped within seconds. I was also disappointed to see the coating of dust which was clearly visible behind the bedside tables on both sides, and also in the bathroom along the skirting. The buffet breakfast was basic, in fact one of the most basic I have had for a long time. Again the staff were polite and friendly. But it was disappointing. I think overall we just thought , could do and be so much better. It is a beautiful building and the view is lovely. Our stay didn't detract from our enjoyment of our visit. But there was so much room for improvement.

Old fashion seaside hotel. Small room for a double but reasonably comfortable apart from the hard pillows. £112 one night charge probably somewhat expensive but few alterenatives other than B&Bs' in local area. Decent buffet breakfast (extra charge). Car park completely full overnight despite not seeing many other hotel guests, so found a parking space in road nearby. Great views over the Severn estuary.

Though an idyllic setting very outdated fittings, furnishing & service. The bed was stated as a double but so small my husband and I barely fitted. The window opened but the wood edgings was crumbing away badly. Carpeting was old. The door had an alarm which buzzed if you didn't shut it correctly - walk very thin so you could hear everyone's door making the noise. My son & partner were in an attic room with rowdy unruly neighbors the staff were ill equipped to handle the awful situation that occurred. Breakfast was bland and unimaginative. Stuck to cereal. Coffee was absolutely awful. Pub area was pleasant enough & the view. However Will not be returning here very unpleasant stay.

We attended here for a friend's wedding. We have never been here before. It us a beautiful setting overlooking the Bristol channel, it was helped by the fact that it was a beautiful day. The wedding guests sat outside on the lawn after the ceremony and a male/female provided acoustic music which was brilliant, great singing and music. The sit down meal was quite good and ended with singing waiters who led us through songs we all sang along to, I have never experienced that before but it was brilliant. Overall, well recommended for a wedding. We didn't stay the night but I am sure the views were fantastic.

The location of this Hotel is wonderful and the views over the Bristol Channel were great – when you could see because of the delightful, unpredictable British weather ?. The majority of staff were friendly and helpful. I say this because some clearly didn't know the meaning of Hospitality nor trained properly in the ‘catering' industry. Which is a sad point as most of them, as I've said, were really helpful, friendly and nothing to much trouble. Whilst a buffet breakfast would not be my visit choice when going away I must say that the options available were good, especially the cooked food, with lovely; what I am assuming was locally sourced items; cooked to perfection and none of the usual soggy fat or grease in the pans. The only downside for me was lack of choice in terms of cereal so had to go without ☹ but this was compensated by the pastries on offer. My only disappointment was the Evening meal options which while included a variety of choices for starters, main and desserts the ‘side' options available were very limited and included only Skin on Fries or New Potatoes. Also because I didn't like any of the main items I opted one evening for items from the Kids Menu to be told these were for ‘Kids' only, despite the fact that there was no age specified on this part of the menu, after ordering the Waiter advised me that I wasn't able to order because the Chef had advised the items were for ‘Kids' only after I replied that I wouldn't eat as I didn't like anything else I was then allowed my order. For me consideration needs to be given to the variety of food options and choices as not everyone wants “fancy” food. The only other negative; and a small one; is that whilst the Hotel is lovely and in a delightful area it is dated and is in desperate need of a little zhuzhing to help make it a bit more stylish but without changing the character and ambience of the building as what is there is great and makes the Hotel stand out.

Staff here are all lovely and very helpful. My wife is in a power-chair and we also had our small dog. We had an accessible room, on the lower ground floor, assess was via the lift, next to reception. There was a fire exit on this floor so I was able to go out into the garden, last thing at night and in the morning, to exercise our dog. The room was spacious with a lovely sea view, however the bed was quite high, which meant it was very difficult for my wife to get into independently. The mattress also needed replacing, as we could feel the springs. The bathroom had no rails, around the toilet, shower or sink, something which we have recommended to the hotel. A couple of coat hooks would also be good, on the left, as you enter the door, as we had to put them over the chair. If the hotel makes some of these small changes I will update this review, as I think this would be an ideal place for guests with similar disabilities.

I was attending a wedding near this hotel and had never been to this area before. Have to say it was lovely and the Walton Park was a great base. Staff were friendly and helpful and upgraded to to a sea view and had a lovely room. I have to call out what was the best buffet breakfast i have had in a long time as bacon was crispy and not the usual mass of soggy fat. If i was in this area again i would not hesitate to stay here

|Nice place to stay and watch the sunset over the sea. Shame we could not eat outside and taking drinks outside was a bit awkward with no outdoor service

great location and super views of the Bristol Channel. friendly, helpful staff, doing their best. Hotel very dated and needs more than just a lick of paint. it needs new owners who are willing to invest a lot of money to make it a splendid hotel again.

I recently stayed with family. The food and service was great. Nothing was too big of an ask for the staff. They went out their way to make sure we had a great time. Definitely would stay again and will be recommending to other family and friends.

We choose this hotel as a one night stop off whilst travelling down to Cornwall, and we're glad we did. The welcome from the receptionist was very friendly on our arrival and she gave clear instructions to our room and offered us a table in the restaurant that evening, which we accepted. The hotel, restaurant and room were all clean and comfortable, the restaurant food was excellent and cooked my steak to perfection, breakfast was a buffet, well stocked and replenished when needed. All the staff we encountered were fantastic, all in all a great stay, and we've booked for another night on the way back up north after our holiday in Cornwall. I would definitely recommend this hotel, and we will certainly use every year for our annual trip to Cornwall.

We stayed two nights to enable us to have a boat cruise on the the Sunday. Hotel Car park available. Location of hotel, and distance from town good, Grounds very good with excellent views over the Bristol Channel. The hotel is traditional with a homely feel - no 'modern' gimmics The Staff were excellent - could not fault them. The food was well priced and very good, room good

Walton park had some lovely views of the river, their restaurant has large windows looking over it. The staff were great and very friendly and the rooms were also comfortable and clean. I would recommend this hotel to family and friends if they'd like a nice getaway!

Stayed the night before a family wedding (the wedding was not at the hotel) We arrived at around 2:50 pm and were quite firmly told we couldn't check in until 3pm.p! we didn't have a sea view, but we're facing the road which was quite noisy . The room itself looked very past it's prime - very 99s/2000s. The window was covered by a blind that looked dirty. Whilst the room itself was clean, the bed was uncomfortable, with a spring mattress which I could feel if I laid on my side. Many of the wedding guest were staying there the night before the wedding and we were all having a great time drinking in the bar - which closed at 10pm which seemed a little early when they could have made much more money out of us. The breakfast the next morning was good - buffet with a good choice although my husband said his egg was slightly undercooked. The sausages were really nice. To sum up, it was convenient, clean (apart from the blind - also the window sill was visibly rotten) with nice views out to sea. The staff at breakfast were very friendly and helpful, but it feels a bit dated and tired

Very comfortable and quiet. Just perfect for a quiet gat away for 2. Restful, relaxing and little or no noise at all. Close to nice little village with ll the amenities and larger shops if required.

No sleep on the first night due to a dripping toilet which was fixed the next day, smell of greasy food in the corridor, smell of urine next to the bed. Did ask to change rooms but was told hotel was full as a wedding party was booked. Contacted Head office but the said discrepancies between wha the receptionist has reported inc the price I paid.

Dreadful afternoon tea experience at the Walton Park Hotel in Clevedon today 23/05/24 Extremely disappointed and definitely the worst afternoon tea experience I have ever had. I booked this as a Christmas present last December for my Mum and we arranged to use the gift voucher today with the hotel. I rang yesterday to confirm our booking for today and was told they had my booking and looked forward to seeing us today. We arrived at this beautiful historical building and were directed to the hotels bar? (rather strange venue for an afternoon tea) We walked into an empty bar (apart from 2 other people) a lady appeared to welcome us and say she had set our table up in the window (overlooking the estuary view) she asked to see our voucher to see what package we had booked )I was surprised she didn't know in advance)? I was handed a menu and was asked to select the sandwich we both wanted and to return to the bar to place our order. When I explained we had the Deluxe afternoon tea and that we were expecting a selection of finger sandwiches on different breads I was told they don't do that and we had to pick a sandwich that would be made for us (very disappointing and not what an afternoon tea is) I selected ham & piccalilli on wholemeal bloomer and Mum picked roast beef and horseradish on a warm baguette. My sandwich (served with salad) ? was really nice Mum's beef was nice but the warm baguette was not warm as described on the menu. The table had no table cloth, and had big gashes missing on the table surface. There were rolled up plastic mats which weren't even clean. There was no flower, no vase but we did have salt, pepper and a bottle of vinegar????? Our selection of homemade cakes and scones were delivered to us to say we were completely underwhelmed is an understatement. More like left over pastries from the hotel breakfast buffet that morning with a 1 inch circle chocolate brownie each. As if our experience couldn't get any worse, less than an hour into our afternoon tea we were completely inundated with a wedding party group who had come into the bar. We felt so embarrassed and like we had intruded on their party that we left. Why were we put In the hotel bar when they knew there was a wedding ceremony the same day/time? On our way out of the bar we asked by the lady who served us if everything was OK to which we said no, that we were extremely disappointed with the entire experience. Her name was Dawn and she listened to our experience and took us to reception while she would go to get a Manager to speak with us. Dawn promptly returned saying she was a duty manager and the more senior manager had asked Dawn to offered us free glass of prosecco should we wish to return. I must say Dawn was very apologetic and said she had never had an afternoon tea so had nothing to compare the experience to but she would pass on our feedback to senior management. Having worked in the hospitality industry all my working life including as Guest Relations Manager at a 5 star hotel, I can honestly say my Deluxe afternoon tea at the Walton Park Hotel in Clevedon was the worst and most disappointing afternoon tea I have ever had and unfortunately I would be unable to recommend this to anyone. The saddest part about this is not only was this a gift for my Mother but the General Manager at the Walton Park Hotel is missing a golden opportunity of a potentially large income stream for the hotel being such a beautiful venue with an affluent and elderly population on the doorstep. What a pity we left so underwhelmed and disappointed.

I complained to the owners of the hotel about the quality of their accommodation and received a response that my comments were vindictive and that they would engage in any further correspondence or consider a refund!! I stayed there 20 years ago and not a lot has changed.

a stunning location and hotel with lovely staff and a huge range of drinks , with a good choice of food and stacks . sea view rooms are the best with large windows and fab views of the coast , there is also a long patio and garden area ,also large function rooms ideal for weddings

The location may have been spectacular from the public rooms but the individual rooms were very disappointing. One was exceedingly hot without possibility of opening window and no water pressure. The other had a dreadful sanitation system that made a horrible noise, as did the neighbouring bathrooms and a constant noise like a compressor all night. No phone signal.

Lovely hotel, staff very helpful. First room was small and no sea view. Staff were very accommodating and we upgraded to a larger room with sea view.

We recently had a 3 night break here. This hotel is in a wonderful position overlooking the water and Wales beyond. All the staff were so welcoming and pleasant, nothing was too much trouble, always a smile on their faces, which is rare these days. One room in particular had two long windows looking over the water, large bed, everything clean. The menu was limited however but good food and reasonably priced for a hotel. It would be nice to change the options occasionally. This is an old building and unfortunately that shows in places. Although we appreciate its expensive some redecorating would help. The sink in one room was cracked! (410). Didn't mention it because what could they do strait away and it didn't spoil the visit. There is limited parking because of the fact it's on an outcrop and as we have mobility issues they agreed in advance to reserve a disabled space, which they didn't. The receptionists tried to help on arrival and managed the best she could. Don't promise something you can't achieve. Our reason for going was to just relax in the hotel. They have a lovely guest lounge full of large windows overlooking the water but one day they booked it for a funeral wake, this didn't seem right! Where were the hotel guests supposed to sit? We sat in our bedrooms. Whilst one appreciates they need to make money perhaps a little more thought is needed, perhaps opening the Bistro bar earlier or using the ‘conference' rooms! If they really need to use that room there should be a notice put up the day before explaining closure times etc and for a short a time as possible. They (although there's a comment on the web site)arbitrarily changed the opening times of the Terrace Bistro Bar. Why? If due to staffing issues they need put a note up so everyone knows, having said that the receptionists were happy to get coffees etc. It's a shame to make some of these comments as it's a really lovely place that just looks ‘tired' and needs a little more thought at times. We felt we needed to comment on these things to help the hotel because if they are not aware of impact on customers they cannot address anything. Overall our stay was very pleasant and we were pleased we chose it, we have been to a lot worse. Yes, we would go again if the situation arose.

Nothing is too much for the staff to do, the whole staff team were so kind and friendly, will be visiting again. Accessible room was used, bed was high enough which was perfect and the wet room was great too. we had the loveliest experience and highly recommend to everyone to visit.

Friendly hotel, had a sea view room which was close to the estuary. Staff very welcoming. Our elderly dog was made welcome which helped us to relax. Food was excellent. Clevedon is a gentile Victorian seaside resort, with a lovely long prom and large sea pool.

Lovely old hotel with spectacular views!! Could definitely do with updating and decoration, especially the bathroom but it was clean, the staff were lovely and the food very good. Short walk to all the amenities and plenty of free car parking. Nice grounds outside should the weather be good

I have stayed here before and knew the reception and bistro areas had been updated. It's just a shame the rooms are yet to be updated and refurbished as this would improve a lot of the issues I see people have had. We had to change rooms twice once as the first room was so small my friend felt closed in, and for what we paid was not worth the money. The second room was better as it had a window. However the shower was broken and had broken pieces in the shower very dangerous which did cause me to cut my hand trying to fix this. I would suggest your head if house keeping or manager review and sign rooms off before people arrive.

Lovely hotel .Fantastic views Staff very pleasant . We requested a change of room as it was slightly damp in the bathroom . Was upgraded to a beautiful executive room with amazing views Maybe needs a coat of paint in parts but otherwise very good

Dogs barking loudly next door to our room . We were below the breakfast room so no lie in at Easter. I can only describe as Elephants thumping from 7.30am onwards. Do not stay on the basement floor. A romantic weekend ruined. Staff were friendly though.

Recently came for my sisters wedding as bridesmaid. Majority of staff we came across were lovely throughout the hotel and would help if we needed them however, the bartender for our evening wasn't so friendly or approachable. It felt as if he didn't want to be there at all. Some of rooms could do with more attention to detail (cleaning under tables and carpets could do with clean as noticed some stains in some rooms) Breakfast was lovely, food was fresh and the team were keeping on top of ensuring every option was available. Overall a lovely stay in a beautiful location!

Unfortunately I was hugely disappointed with several aspects of my stay. The room I was allocated (507) was quite small but adequate for one person. The bathroom was dire, there is black mould on the ceiling due to lack of ventilation and to say the bathroom was tired is an understatement. As soon as you walk in it smelt damp and all the grout was discoloured and brown, the shower was a trickle at best. The toilet was separate and the door wouldn't stay open so the only option in the middle of the night was to put the lights on which isn't ideal. The bed was ok but quite hard, the room was incredibly hot as for some reason the whole hotel appeared to have the heating on full blast when it was 15 degrees outside. There was only one small window that didn't let much air in, they did sent me up a fan but it made little difference. I asked on check in for my room to be serviced and arrived back after being gone for the day and housekeeping hadn't been in, when I asked why they said they'd make a note of it and didn't know. The receptionist on when I checked in and out was lovely and very helpful, she's a credit to the hotel. The breakfast was fine, it was a basic buffet style offering with nice enough quality ingredients. The hotel restaurant manager/staff on duty had no people skills and couldn't even manage a smile, there was no atmosphere at all and again it was uncomfortably hot. I took one look at the menu after sitting down and left without ordering as the offering was poor and overpriced. I wouldn't return until some serious money has been spent as this hotel is tired and dated, maybe turn the heating down and spend the money on renovations!

Really disappointed with this hotel when visiting a relative. The whole hotel was extremely hot, lack of thinner bedding, mouldy bathroom grout, basic facilities left me feeling it really wasn't worth the price paid. The shower was borderline dangerous with scalding hot water from time to time as well as poor pressure. As a single traveller I paid the same price as a couple with which exasperated the situation. I doubt I'll be back.

This hotel I booked based on the favourable TripAdvisor reviews. It's a beautiful external building with some modernisations. However on the whole it was dated and the rooms are not to any standard (see pictures). Why… the mattress was old and I was asleep on the frame, the walls had significant staines, the ceiling heavily cracked, the window had no lock on it. The hotel also didn't serve breakfast till 08:00 and the restaurant / bar was closed before 21:00. The area it is in is nice and the run / walks near it are good. It needs someone to invest in this beautiful building!

We took a last minute booking at this hotel. Room clean and comfortable. Staff very helpful. Could do with another disabled parking bay on the flat space but the door. Food very good. Nice view over the channel from our room.

Up from S Devon for two nights B&B with our 'Lab' via Best Western Rewards Club Black Friday 241 offer. Stunning value, location, staff and service. Nothing not to like here, even Buffet breakfast good with quality ingredients, therefore recommended.

We stayed for 3 nights over the last weekend of February to celebrate our 44th Wedding anniversary. From check in to check out, our stay was a really pleasant experience. I cannot fault the staff at this hotel, who as far as I am concerned, always went the extra mile to help, and I'm not always easily pleased. The room overlooked the estuary, it had a smart TV so we could watch our own streaming platform to watch our own content and was a nice spacious room with ample storage and bath/ over bath shower. We had breakfast each morning of full English - all the usual suspects and well cooked -, and used the restaurant/terrace bar for food each evening, which was also very good value for money and well presented. Had the misfortune of leaving something in our room - which was only discovered when we arrived home - but, again the staff helped in getting me reunited with it. All in all could not find fault with our stay and thank you all to every member of staff that we had dealings with.

Very uncomfortable! Would not recommend! Staff at breakfast were lovely but dated hotel. Needs a lot of work. Didn't smell clean and the shower took so long and I get warm. Pay more and go to a better hotel!

We had a one night stay while visiting the nearby NT property at Tyntesfield. From the time we checked in at 4pm till we left we had exceptional service from the friendly and efficient staff. It is definitely worth booking a sea view room since the views are terrific. We were able to watch passing ships from our bed and the rooms were large and comfortable. Another feature we loved was the large residents' lounge equipped with leather sofas and overlooking the sea. We were able to relax, play cards and chat both before and after our evening meal and would have made more use of it during a longer stay. We ate in the terrace bar and the food was very good although only a limited menu. The breakfast was buffet style but hot and served in the larger main dining room. This lacked the cosy feel of the terrace bar but still had the lovely views. There were no grounds to walk around and the property is old but well maintained. It is kept very clean and I would thoroughly recommend this hotel. There were quite a few families with young children staying too so it caters for a mixed age group.

Fantastic Hotel top class stay every person we came into contact was so friendly and couldn't do enough for us rooms so comfortable and scrupulously clean and comfortable coffee and tea making facilities hairdryer stunning views over local sea and costal path

Stayed one night February 2024. The room room was clean except for in the corners by the very old heating/hot water pipes. Very clean bedding, comfortable bed and clean towels. We were a bit disappointed that having paid for an executive room there were not any extras provided other than a very small table and 2 chairs. Everything else including the bathroom was basic but clean. The room was very cold on arrival; both the room and bathroom radiators were turned off. They did eventually heat the room but we had to ask for an extra heater in the interim. The room is in desperate need of a refurb and the facilities need modernising. The evening and meal and breakfast was cooked nicely. Most of the staff were helpful and pleasant.

All staff were friendly, polite, and efficient. We can't fault any aspect of our stay. We had a room with a view of the channel, looking over to Wales. The room was a good size and fulfilled all our requirements.

We had a three night stay when altering my niece's wedding at Clevedon Hall. The rooms were very clean and comfortable. Complementary mineral water, tea, coffee and hot chocolate and a kettle to make hot drinks. The beds were 6' wide and my sister and brother-in-law had a four poster bed in their room. There was a seating area with a coffee table and a view over the estuary. There was free Wi-Fi. The bathroom was clean and the shower did take time to get warm but once warm it was easy to control. Shampoo and body wash were in bottles on the wall. There were clean towels and a bath mat everyday. There was a well stocked bar, and a restaurant/breakfast room with efficient staff. The doors to the bedrooms had an alarm on them which sounded when open for extra security.

Firstly I would like to thank the receptionist who dealt with us during our stay ( I'm sorry I did not get your name ) she was very friendly and efficient when we arrived to check in and was very helpful when we had an issue with the heating in our room , sorting out the radiator and providing a heater. She was also very friendly and helpful during the rest of our stay - thank you. The hotel is set high up with incredible views over the sea , beautiful gardens and a large free car park. We had an executive room on the 1st floor with two floor to ceiling windows offering more incredible views out to sea , you could lie in bed and even shower whilst looking at the views. The room was large and beautifully decorated in various shades of grey , it had a sitting area with chairs and a coffee table , a large desk/dressing table with chair , lots of table lamps around the room which were ideal for relaxing. A large TV on a swivel bracket so it could be positioned to allow it to be watched form the sitting area , bed etc. There was a comprehensive Tea/Coffee tray with milk , kettle , biscuits and water. The beds were super comfy and it was nice to be able to choose to have a bath or shower. Everything was spotlessly clean and it has to be one of the nicest rooms we have stayed in. We had breakfast each morning , this was in a large room with more of the beautiful views over the sea. There was a reasonable selection of pastries , cereal , juice etc and a good selection of cooked items , the scrambled egg was particularly tasty. We didn't eat at the hotel in the evening as we had several events to attend for my University Reunion but I'm sure it would have been just as good as breakfast. The lift was very efficient. We really enjoyed our stay and look forward to returning later in the year.

Excellent New Year's Eve dinner dance with overnight accommodation. First time for NYE but will definitely be back. All the staff worked tirelessly to make sure we all had a good time, they were wonderful. Food for the dinner and breakfast the next day was cooked really well and was delicious. Cannot fault the hotel at all.

We spent Christmas at the Walton Park Hotel. This was our second visit to this hotel. The hotel could do with a bit of a refurb, but it has lots of Victorian charm. The food in the bar was good. The Christmas dinner in the restaurant was very nice too, as were the breakfasts each morning. The room was clean with a nice sea view and hats off to housekeeping who cleaned the room well every day. The staff there are all lovely, friendly and helpful. The only downsides to our Christmas break was that the bar was not open on Boxing Day or Christmas night. Also the bar prices had obviously been hiked for the Christmas trade (over £10 for a pint of doon!) At that price we didn't stay long. Silly really because if they kept them at a reasonable price, I'm sure people would stay in the bar longer and have a few more drinks.

Spending 2 nights here for my husband's 60th birthday. Its a lovely victorian hotel but decorated for the modern traveller. Friendly staff. Great views from our room and the restaurant. Nice bathroom & comfy bed. We've had a good dinner and breakfast. If you want everything (floors etc) straight and with no character go to a travel lodge. I recommend walton Park and would love to come back. Clevedon is definitely worth a visit!!

A sticking door to a room that has seen better days, poor internal signage necessitating using the outside footpath to get to the terrace for a drink. Informed 1 week before arrival of the need to book for dinner although no tables available in the restaurant after 6:30pm. Reserved a table in the Bistro/bar for 6:00pm and were ignored for 15 minutes by the man serving the adjacent table and the 2 females behind the bar. We left as it did not seem likely that we would be served and cut our losses by returning home. We stayed in this hotel for only 3 hours but unsurprisingly they have made no attempt to discover why we did not have dinner, breakfast or sleep in our room.

We stayed here as a last minute get away, not stayed before so didn't really know what to expect. Some of the bad reviews online, in my view, are unnecessary. Yes it's an older building but we found it to be beautifully presented with traditional decor. The room was really nice, clean and well maintained, the view from the window was stunning over looking the sea. Breakfast was very nice and again, the views were stunning!! All the staff were friendly. We had a toddler with us and all the staff we encountered took the time to interact with our little one and us which was appreciated. Overall I would definitely stop here again and wouldn't hesitate to recommend to family and friends. We booked a table at the nearby Chinese Restaurant which was absolutely delicious!

Had an executive room, but was only standard compared to other hotels we have stayed in. No executive features.Bathroom was small 2 people could barely pass each other, would be better with a shower instead of bath. Some stains on carpet and dust issues but not too bad. Only the main tv channels worked. WiFi was ok. There was no welcome pack, it had to be downloaded via a qr code. Not suitable for older residents. Breakfast was good, but evening menu was limited. We found the matress quite uncomfortable. Best thing was the service, nothing was too much trouble ,and the views. We stayed in room 206 with beautiful sea views.

A very disappointing stay. We went to the Walton for our 24th anniversary and had high hopes. Sadly, they were not met. Our room was really rather small so we felt not worth the money we had paid. The toilet flush didn't work properly, the same for the shower door. There weren't even any glasses to have a drink of water. Instead of Fawlty Towers, my husband renamed it the 'Wonky Walton'. Had we had a larger room with a seaview I would probably be writing an entirely different review (and someone has to have the small room with the view of the road) but we'll now never know. There was even an open soap in the shower, goodness knows where that had been! I would have pointed this out as we left but the lady on reception couldn't be bothered to ask us if we'd enjoyed our stay. We'd revisit Clevedon anytime, we won't be revisiting The Walton.

Wouldn't stay here again because the huge Victorian bedrooms have been subdivided with thin walls and you can hear everything from the bedrooms either side, televisions, snoring, conversations etc On a positive note the staff were super friendly, polite and helpful.

Arrived 1 hour early and we were totally rebuffed by the receptionist, Bridgette. My 85yo mother was told that she couldn't check in until 4pm and could not wait in the hotel. Once B went off shift at 3pm the problems disappeared. The hotel was OK for a wedding weekend but the whole experience was soured from the initial contact.

Lovely hotel, lovely views (what we saw of them as horizontal most of the weekend) lovely staff and nice décor. Definitely stay again Location very good for coastal walks and walking into Cleveden. Thoroughly enjoyed it

Reception needs the flooring to be replaced ( Floor tiles broken) Bedroom needs updating and redecorating in several places ( but clean) Iron marks on carpet. Hotel just looks tired in quite a few places.

I stayed at the Walton Park hotel and I was pleasantly surprised. It was an older hotel with a lot of charm, the room was small but clean and tidy, with the normal tea making and TV etc. The staff went out of their way to be nice, and the breakfast was very nice, would be very happy to stay again

We could not have asked for more for our daughters wedding. The perfect location for a family wedding. We made a long weekend of it as we had family travel in from all over the world and the hotel caters for a family wedding and birthday party. Rooms were large and comfortable Breakfast delicious Bar great with pretty views.

We had our wedding at the Walton Park on 1st July 2023 and I can't fault the day at all, we had the best time! From our first meeting with Kat, the wedding planner, we knew we were in safe hands and wouldn't have to worry about anything. Everything ran so smoothly on the day, it was so much fun, and all felt very easy and stress-free. The food was great and there was loads to eat at the evening buffet too. We just wish the night could have gone on longer as we were having so much fun! All our friends mentioned what a lovely location it was, and what a great time they had. Would recommend to anyone thinking about getting married here, great value and super location!

We stayed at the hotel as a base for exploring the area it was good value, clean, all the staff were professional and helpful - just the ticket. There is a lovely garden area which is lovely to enjoy the view. This is not a hotel for family activity but it is perfect as a nice place to stay and have days out.

I've have been coming here once a month for a year now and would recommend this place to anyone. Excellent customer service throughout, from the receptionist through to the bar and restaurant staff. I think I will keep on coming here :)

I got married at the Walton park hotel on the 27th May 2023, I had the best experience I could have hoped for thanks to the help of one member of staff, Will Heal. He was a delightful young man, who went above and beyond to ensure that my day went perfect, he even came to check on me in the morning to go through the day again with me and just to make sure I was okay. My photographer seemed to be running slightly late, and with it being the morning of my wedding I of course was panicking, but Will took it upon himself to get the contact details of my photographer, and call him for me so I had one less thing to worry about. Before walking down the aisle with my father my two young children started play up a little and Will was super helpful in keeping them happy and making sure I was not stressed from the craziness off my toddler running around! Will is an asset to the hotel, and a very friendly yet professional young man. The venue itself was lovely, very clean and the rooms were well presented. The food was lovely and everything else went perfect.

I've been here quite a few times over the last 5 years or so as Bristol City centre has become quite expensive. I quite like it here. I know the hotel needs a good few quid spending on it. But. With a hotel this size and this age, the amount of money you could spend is endless. If you want a new modern brand hotel, you wouldn't book here in the first place. So, with its old charm considered, I like it. Parking is easy, view over to Wales is amazing. Food pretty good, bar area good , no complaints from me. Breakfast is nice. My room on this visit was great, big, great view, massive bed, lovely.

Stopped here on the way down to Cornwall, greeted by friendly staff on arrival, easy to park and loverly views. Sea view would be worth it! Only down side is the hotel is fairly dated, and you can hear everything as it's very old and creeky. Rooms were comfortable.

I was unsure whether to give 3 stars or 4 stars. Our stay was certainly above average but probably good rather than very good. We were visiting off season and it's possible that they had had a busy holiday period, but staff were a little hard to track down to the front desk for checking in and out. The bar staff were friendly and the bar was very quiet. I only had breakfast once but they offered a good range of full English cooked breakfast items. I enjoyed the breakfast - the bacon and sausage were very tasty. There were also juices and toast, a few yoghurts etc. Our room was at the rear of the hotel and on the top floor, with a window looking out across the Severn. The bed was pretty comfortable and there was plenty of space in the room, as well as tea & coffee making facilities. The shower was not very powerful, little pressure, little water output and the temperature tended to drop out a bit. There is a good sized car park and the hotel is very convenient for exploring Clevedon - it is an easy walk into town or down to the pier. The hotel building is old and picturesque, with a garden space that must be lovely in warmer weather. I could imagine it being an ideal location for murder mystery weekends!

always a real treat to stay at the walton park we have been going there for over 35 years. staff always friendly and its a real treat to stay .the views across the bristol channel are stunning, from the restaurant and bedrooms.

Spent 2 nights with our Labrador in this hotel, staff were very friendly and helpful, we got a room with a Bristol channel view, much better than our last visit when we had a side small room. Menu in the bar was the same as last visit, would like to see some specials, breakfast was fair. Parking was good, yes would stay again as the dog was made welcome.

Lovely staff, friendly relaxed atmosphere! Beautiful view from our room that was dog friendly, spotlessly clean and very large. Room service was excellent and bar area was relaxed comfortable space to have a drink and food.

Avoid at all Costs at the moment, not a good week! This hotel is the worst I have ever stopped in. I was there for five nights on business and therefore any changes would have proved complicated so I had to see it out. Where do I start?? The website shows that it has a spa and gym. Fortunately I phoned ahead to check client usage to be told “ Oh we don't actually have one any more” by the less than helpful receptionist which was likely to have been the one I was “welcomed” by on arrival. On arrival I found an outstanding building with plenty of opportunity to make it a grand and special location in a fairly affluent area of the South West, but this couldn't be further than what I discovered. It was tired and lacking some very basic maintenance and cleanliness. The initial welcome from the female receptionist has been mentioned in previous reviews and described as being barked at. That is still the “welcome” being handed out. I felt that I was not welcome and an inconvenience. The requirement on booking in to decide what time you are going breakfast for each and every day of the stay was an unnecessary regime when first walking through the door. The same goes for deciding if you are eating in the hotel of an evening. I was also asked if I wanted my room attending to during the week. I declined as I was on my own and didn't feel the need. Up to my room on the second floor by the grand wooden staircase (or slower lift if you prefer) along the tired and worn carpets, passed the heavily artexed walls which look as if they remain from the days of smoking and forty cigarettes a day guests. The rooms are equally as tired and had distinct aroma of drains which was pungent and came and went. (Did I report this to the staff? NO. Why? Because this has been mentioned in reviews several times already and clearly there has been no action taken on the issue). The furniture was shabby with loose handles and worn coverings. The electrics were of concern with a number of extension blocks plugged in to each other!!! The shower had been recently tiled to a very poor standard which matched the quality of the shower and its dials, loose and extremely poor flow from the shower head. I was woken every morning at 445hrs by the person in the room above getting up, not their fault but the ever squeaking floorboards made the situation a lot worse. With some suitable maintenance this could have been avoided. Breakfast was possibly the best part, great freshly cooked hearty all English set me up for the day. This was accompanied by the great views. The furniture was painted and looked shabby and unhygienic. The “continental breakfast” consisted of a small selection of cereals, tinned prunes, grapefruit and melon and yoghurt in pots in one corner and in the other white or brown standard bread with a toaster that many guests commented on due to its extremely slow and ineffective performance. The most outstanding feature being the four croissants on a dinner plate. That was it!! I ate elsewhere on the first two nights and thought I would try out the hotel restaurant and booked for 6pm. I had the fish and chips which I enjoyed, and possibly would have enjoyed more if the chips were chunky as advertised and not thin style fries! That's said it appears the best feature of the hotel is the food. On the fourth morning I asked the barking receptionist if I could have additional tea bags and milk for my room as mine hadn't been replenished as I had declined the need to have my room attended during my stay, I got a very frosty response. “you should have been asked if you wanted your room attending when you arrived!” I pointed out that I had indeed been asked by her on my arrival and that was why I was asking for the replenishments because no one had been in my room. It was a polite ask that seemed to be yet again an inconvenience in the hospitality and service industry The mature lady in the breakfast room and the bar lady and staff were polite and welcoming when i used the facilities and the receptionist could take a leaf out of their book. I hope the hotel management and staff take this as feedback and make an effort to address the negatives as well as the positives to ensure the hotel undergoes suitable improvement.

The hotel was lovely, friendly helpful staff throughout the stay. The rooms were lovely and warm with a great bath and shower. Lots of coffee and tea making facilities. The beds were very comfortable, and had spectacular views from the windows. Food was great, breakfast was huge and really good quality! Would highly recommend a stay!

We stayed over New Year and were slightly worried about noise, as they were fully booked for a New Years Eve diner/dance. There was no need to be. This is a very solidly built late 1800's hotel with thick walls! Breakfast was excellent with quality bacon and sausages. Plenty of parking and helpful, friendly staff. We had a minor problem regarding bathroom cleanliness, but this was addressed satisfactorily by the Guest Manager.

With a bunch of friends we booked the new years eve dinner dance initially, as its only around 5 miles from home, and later decided to stay over as well. My partner and I were impressed with the food, and service at dinner, the best I have had of late beating hands down 2 pre xmas dinners elsewhere. The room was OK, maybe a little dated but not bad value for money especially compared to NYE taxi prices, so no complaints from me.

Wonderful position on the estuary, close to pier and beach. Food good (evening meal and breakfast), though nothing special. Heating in our room did not work, but staff quickly provided a heater. Staff very friendly.

This hotel was booked for us by a friend we were visiting that lives in Clevedon. She paid extra so that we had a room with a view. The view was amazing but the room itself was extremely disapointing. We were in room 520. The carpet had a huge dirty mark / stain on it. The room was cold. We rang recepiton at 4.30pm to be told the heating would be turned on shortly. When we arrived back ater a night out the radiator was luke warm and the room was extremely cold. My husband complained about this when he left to be told " I am sorry about that sir. The bed was very comfortable but the room is in need of an update

A warm welcome and pleasant helpful staff, pleasantly decorated room with a seaview..Lift to all floors if required and plenty of parking and tasty breakfasts. All of this helped to make a lovely, peaceful relaxing stay. Thank you:)

Stayed 14th - 18th November. Great location for discovering the South West. This hotel benefits from ample free parking, fantastic sea view rooms(Rm 507) full of character and a superb breakfast! Reception and breakfast team are a credit to the hotel! This hotel does need some TLC but this only added to the grandeur of the building set in the town of Clevedon.

The hotel was centrally located, the staff were excellent and the catering for the wedding, meal and afternoon tea was first class, the staff went out of there way to accommodate all the various allergies. Would highly recommend

The Walton Park is in an excellent location, very welcoming and very comfortable. We last stayed there several years ago. The hotel has been refurbished since and much improved. The ease of parking is a big asset, the room service is excellent and reception very helpful. We would certainly be happy to stay there again. Our only negative comment is that the restaurant was closed and the bar food was disappointing.

Staff are lovely. Willing and courteous. Bedrooms have had a decent makeover but there are maintenance issues here.....beds are rather firm as are pillows... lovely old furniture compliments the modern classic rom decor

Booked this hotel as part of a work trip, looked good from the pictures and was cheap! Always nervous of anything you have to pay in full for before you experience it! The hotel is old, is in need of decoration and a bit of repair, but my room (on the whole) was fairly clean. Great views from the bar, but it shuts early, but will serve drinks to take to your room if you desire. Best part of the stay was breakfast which was hot, plentyful and regularly replenished. Was only £75 for one night so as I say you get what you pay for!

We've stayed here three times this year and many times over the past few years. We love the sea views from the dining room and the garden overlooking the sea. The rooms are comfortable and well equipped. The bar meals are tasty and well presented and the breakfast is superb with lots of choice. I was able to take fresh milk from the bar to our room for making tea and coffee. We'll be back soon I'm sure.

We got married at the Walton park! Staff where so friendly and helpful. Really took the stress away! Hotel was clean and tidy. Food was amazing. The whole day went so smooth. Would like to say thankyou for Marie and Dennis they had everything sorted and organised for me! Thankyou all so much for making our day so special!

A very tired hotel. Our room on the top floor was £100 and it was £50 overpriced for standard room. The velux roof window was drafty and does not fit the frame. The bathroom fan was incredibly noisy. The shower door is so close to the bathroom door it's difficult to open either. The shower cubical is too small and the shower controls flex on the wall and there are great chunks of tiles missing behind the controls where they have been badly bodged when fitted. Artex and wooden floors throughout. A tired decor that should have been fully updated 30 years ago across the entire building. The general fit and finish of this building and this room is exceptionally poor at any price. Given the great location, this is a very poor and disappointing stay. Best avoided..

The room was lovely and the view in the morning was stunning. We arrived too late for dinner in the restaurant but reception went out of their way to help us arrange a takeaway to be brought up to our room. Unfortunately, the bathroom was a little too snug to be fully wheelchair accessible. If you only have mobility issues, the room would be perfect.

We had a room that was accessible for my wife and also allowed our dog to stay. Food was excellent along with the service. Our room was near a fire exit, so was able to let our dog out into the garden in the morning and night.

Wanted early check-in but no option on internet booking form. No option to 'phone hotel so tried central number (presumably in some distant country) and did get early check-in for only a modest charge. On arrival at hotel, reception was staffed and friendly but had not heard of my early check-in. Went to investigate and did confirm I had it. Checked-in and came back later after lunch (no lunch in hotel despite saying on internet that there was this option). Room was very large with great view over the sea. Room, bathroom and walk-in wardrobe all well decorated but cold. Adjusted control on radiator to no effect. Went to reception and person said that heating would not come on until October but would supply electric fire until then so he brought one down and plugged it in - temperature fine after that (did notice following morning that the radiator was warm). Bed was two singles. A rip was visible on one near the floor. Dined in the hotel (bistro/bar). Very well-presented menu but with a fairly limited option of choices. Main course was good but not spectacular. Cheesecake dessert was very small. In the morning, breakfast was a hot and cold serve-yourself. All good except for the coffee which was extremely dark and strong and needed much hot water to dilute it. Very quiet overnight. Rooms and dining areas in hotel have received some redecoration and are generally fine, although would be better to have something other than a painted table surface in the bistro/bar. Floors (except in rooms) throughout hotel need attention. Often just dark bare floorboards. Notice dirt on stair steps. Corridors gloomy and in need of updating. Overall, was an enjoyable stay. Staff friendly and very helpful. Need some attention to detail and removing the gloom in the corridors.

We had our second family wedding here, it was so lovely, very relaxed and enjoyable. Kat was excellent as usual & the other staff were amazing, nothing too much trouble. Food was great, dj was great. This is really a lovely venue to get married at & such good value. Both of our wedding's have been downstairs where you have use of the balcony, really recommend. Thanks kat & all the staff, excellent. Xx

View from hotel is lovely. Rooms are awful. If you like artex from the 80's you'll love this place. Needs updating. Breakfast, cheap but poor quality. They would be far better charging more for the breakfast and getting so great local produce in !

Lovely hotel situated overlooking sea, not all rooms sea facing. Friendly staff and very good facilities, breakfast was lovely and plenty of choice. About 1000 yds from pier if you want a good stroll .

Myself and my Husband Phil chose The Walton Park Hotel as the venue for our Wedding on Saturday September 17th 2022. We can't thank all the staff enough for making everything run so smoothly especially Wedding Planner Kat, staff members Chris and Brigit on reception. The food was fantastic and Room 411 had the perfect views a lovely comfortable bed and amazing pillows and was a beautiful Groom Suite. We can't recommend this place highly enough for a Wedding and look forward returning for further stays in the future.

We have stayed at The Walton Park previously. Always an enjoyable experience. A lovely hotel in a good location with beautiful views over the seven estuary. All the staff are helpful and friendly. Good bar and restaurant. Well worth a visit.

Really annoyed to pay £162 for a room without hot water, this is the most basic of facilities you'd expect to find. Also cleaning of the rooms wasn't great, there were items from the previous guests that had not been removed (razor cover & the applicator for mascara)

Excellent weekend, everything was lovely, staff, food, atmosphere, can't wait to go back, room overlooking the sea, what a view. Extra mention for reception Bridget she remembered our dogs especially Stanley the staffie, Dawn in the bar, so helpful and kind, and the French waitress on breakfast, so efficient kept everything running smoothly, with lovely smile. Plus the manager, who has a great team around him. Well done everyone, even with weddings on everyday over bank holiday, so very busy for all of them. But still went the extra mile. Thank you.

We got married here a week ago on the 21st of August and thank you to Walton Park for making it the best day of our lives. Kat in particular was a huge help, the staff were all really lovely. The room was great and the food was good. We'll definitely be back in the future!

Well on first arrival everything looked great and nice and I'm pleased to say it continued throughout our stay were the staff were very nice and polite and room was lovely with a big comfy bed and we all slept well drinks were reasonable priced and has very nice views throughout my only bad feeling I had is that we were at a wedding which was great and at meal time the kids did not like there food so I got them a portion of chips each which we were priced 3.50 each for a small bowl which not that I'm being tight would of thought they could of just gave them to the kids out of good faith

We had our wedding here last month, and it was amazing. Kat (wedding coordinator) was fantastic from when we first met, to ensuring the day itself went seamlessly. The staff were all friendly and professional, and made the whole wedding party feel at ease. The hotel organised everything, and made sure everything was stress-free. The rooms we stayed in were spacious, and clean. The food catered for all dietary needs and was delicious. Highly recommended.

Wonderful views over the estuary towards Wales Staff warm & welcoming the faded elegance of the building only adds to its charm Good parking Evening meal & breakfast terrific would definitely recommend

Lovely spot overlooking the sea - though when you've paid for a seaview room and end up overlooking the roof of the breakfast bar was a bit harsh. Bedroom was quite nice but bathroom in desperate need of an update. Made quite a big thing in description about toiletries in superior rooms so quite surprised by the little that was available. Cooked breakfast was okay but the continental breakfast was also very tired - a couple of pastires and some cereal was all we could see. Fire Alarm went off at midnight and poorly and unsafely managed by staff (not visible and the front doors were all locked up). No communication or note from management about it. I think the hotel probably rests a little on the fact that it has the best sea views! Celedon has lots of small bars/restuarants for going out. Buy a bottle of wine from the wine cafe and sit inthe outside garden to watcht the sun set Staff on reception when we checked in and at breakfast were very nice.

I booked a one-night stay with my partner and, whilst this hotel is in a wonderful building and located in lovely Clevedon, it is unfortunately very tired and needs some work to bring it up to the expected standard. I booked a Comfort Room but unfortunately it was not particularly comfortable. Whilst it was clean, being on the second floor (in the roof) it was rather warm. There was a small fan provided which helped and the velux window allowed some air in. The room faced the street, which was fine (you couldn't really see much out of the small window anyway) and it was quiet despite a wedding taking place downstairs into the evening. The double bed was not great - the mattress was very soft and springy, which made sleeping uncomfortable. The floorboards were very creeky so moving around the room was noisy. The most significant let down though was the bathroom. It was all dated and the shower, which was a very small cubical, was absolutely dreadful. The shower pressure was the weakest I think I've ever experienced and the water just didn't get hot at all. The water pressure in the sink was fine, so I didn't understand why the shower was so bad. So we both ended up having a less than satisfying cold wash and, after a bad night of sleep, couldn't wait to check out of this hotel. It was a shame, as in the photos on their website this hotel looks pretty good. We expected it to be a little dated but the awful shower, which was needed after a warm and clammy nights sleep, really made this a bad experience. I wouldn't recommend this as a place to stay in its current state.

Our room was really nice and so was the whole building. Staff were very helpful and friendly. However, they were really understaffed and one poor woman was running the bar for everything as well as taking food orders. It meant that there was limited choice of food and availability for tables. So we had to go elsewhere to eat. Our room was really nice and spacious but faced away from the sea. In the recent extreme heat we didn't sleep during our stay and the noise from the road was loud. Make sure you get a sea view room for comfort and quiet.

Had an enjoyable overnight stay. Hotel itself very tired and could do with a good makeover. Staff were all first class and very helpful. The room was spacious with a channel view. Decor and furniture very dated. Only one bed lamp working. Surprised to find only one small tablet of soap, unusual not to have shower gels and shampoos. Also, hospitality tray precariously attached to wall and no room for making drinks. Great location and easy to walk to restaurants and sea front. Breakfast was excellent and food was hot and tasty. Once again, the dining room is in need of a makeover. This hotel has such great potential in a town that lacks hospitality.

1) The bathroom smelt strongly of "drains" 2) The loose floorboard outside my room (that extended into my room) meant I was woken up continuously from 6am every time someone walked past. 3) The top floor of the hotel is unacceptably hot during the summer. I immediately complained about my first room and paid for an upgrade across the hallway, but alas that was just an improvement in the view. I asked for a room on a lower floor but was told the hotel was fully booked and I could not move rooms. I only saw a handful of people at breakfast and dinner, so I have suspicions about that claim. Perhaps many hotels have rooms that provoke 1-star reviews from every person who stays in them. Best Western must decide if it's worth the damage to their reputation to rent out rooms like this. In my opinion, if you are thinking of staying at the Walton Park Hotel you are taking a gamble on a very poor experience. If you get a bad night's sleep, nothing else matters. For the record; Room 514, then 501 on the top floor. I paid about £120/night in July 2022.

Nice old hotel with some modern offerings, would benefit from a total refurbishment, but still retaining its old charm. Our room was a bit small, bath was difficult to climb in and out off safely, as we are in our senior years now. Hotel staff were very friendly and helpful, free parking, and some great views of the Bristol Channel. Food was well presented, and very nice, and a good price too, drinks were expensive.

It is a very nice place and I always try the Best Western for accommodation when I am visiting my Mum. I would always stay here as I have found Clevedon a wonderful place to walk round with very good pubs and restaurants.

We stayed for a friends wedding. The venue is perfect, the views stunning; we were very lucky with the weather & got to witness the most beautiful sunset over the bay. Only downside, Wi-Fi not accessible from our room.

Worth staying just for the tremendous views over the estuary. Everything else was good but portion sizes for restaurant could be improved. Hotel specialises in functions and weddings so this might be a problem at certain times although it didn't interfere with our stay..

Our daughter and her husband chose the Walton Park Hotel as the venue for their recent wedding and what a fantastic choice it turned out to be. It was perfect. The ceremony was outside overlooking the Severn and it was the most wonderful setting. They chose the ground floor reception room for the meal and then later the evening party. The room looked fabulous, the food was lovely and the staff were friendly and just brilliant. Quite a few of the guests stayed in the hotel and the rooms were lovely. Thank you Walton Park for a perfect day.

Great location, big rooms and friendly staff. Overlooking the Severn this fabulous building is different in a good way from the other brands. I can really recommend this and most other BW hotels, they are different from the bland xxx Inns.

We stayed for two nights and were not disappointed. The hotel is very big and old, dating back to Victorian times. But that is what gives the place character. The location and views are superb. Our room was not large but adequate, with an excellent bed and view. It was also spotlessly clean. Will definitely return.

We came here after a disappointing and expensive stay in a hotel in Bath and found Walton Park to be better in every way and very good value. We were particularly impressed with the lovely location and the friendly and helpful staff. The evening meal and breakfast were both very good. Overall a very positive experience- we will return!

We stayed at this hotel for my friends wedding. The view from our deluxe double bedroom was amazing. We could see over to Wales from our bed. The staff was polite and helpful to us and nothing was too much trouble. Would definitely recommend this hotel.

We attended a wedding and the Blind in the executive double was broken. Letting light in from 3.30am. Know option to close curtains. Also breakfast was at 8am that was it or you missed out. Which if youve attend a wedding the night before you really dont want to be getting up at 7.30am ready for breakfast at 8am

In many ways this hotel is rather tired, but look beyond that and it offers a very relaxing experience, mainly because of the extremely pleasant and helpful staff. Putting up our bikes was no trouble, neither was milk for the room or water for our bottles. The outdoor space is limited with no comfy chairs, but still an excellent view over the Bristol Channel. Food was very good quality and good value by today's standards. All in all a very enjoyable stay.

Presidential grade grand traditional en-suite room with huge bed and tall windows. Luxurious in all respects. Breakfast of highest standard self serving and fresh produce cereals, juices and cooked options in a splendid setting. Evening a la carte should not be missed. Grounds are a feature in themselves. EV and shade parking to frontage. Staff couldn't do enough. A fine historic building in an unlikely place. Handy for Peaks. Price refreshingly fair for these days and safety catered for. DDA friendly. Dog rooms available we understand.

For context we paid £120 for bed and breakfast. The good The young man serving at breakfast was personable and helpful, a credit to the hotel. The breakfast was enjoyable. The poor The greeting at reception was perfunctory and lacking in any kind of warmth, a series of barked questions. Why is it necessary to book a breakfast time, no other hotel has this regime post covid. The hotel smells of damp and is musty, it has clearly seen better days with damp coming through walls, chipped paint, unsightly wiring and general neglect. The room supposedly deluxe (I would have hated standard) sold as having sea view did h have that if you were standing up and tall, a high concrete parapet 6 feet from the window blocked the sea view. The windows were filthy inside and out. The cleanliness of the room was poor, marks on a dirty looking carpet, rubbish from a previous occupant under a table, muck down doors that need a good clean. No care or attention, pillow case were even put on inside out with bare seams showing. As you lay in bed the stains on the ceiling clearly from a previous leak had not been attended to. Overall this was probably a great hotel at some time, now it is not, it needs a jolly good clean, some paint and some love. I tried to speak personally to someone before we left, reception was unmanned, the notice said ring 0, the phone rang out, no one came to attend, a sad reflection on the whole hotel

A business stay for a week at the hotel. To start with, it does have a faint air of Faulty Towers but only in a positive way. The staff are very good and from what I can tell have worked there for quite some time, which can only be a good sign. I had a room overlooking the main road which was not too noisy. The room's facilities were acceptable though it definitely needs some TLC. The bar is well stocked and I had one meal at the restaurant that was quite pricey for quite ordinary standard food. Breakfast is quite limited but it is cooked fresh to order which is refreshing. The main advantage of the hotel are the lounges with stunning views across the Severn and its location. Perched right on the cliff edge provides wonderful opportunities for coastal walks all the way to Portishead if that pleases you. The main area of Clevedon is only a 10 minute walk and I have the say the array and quality of the restaurants is exceptional. I would happily return to the hotel and do intend to do so.

Hotel was a bit tired and needing more vigilant management. Breakfast cooked too early and allowed to sit around keeping warm roo long. Room was clean but basin was crackedand hair dryer broken even though PAT tested. Bed comfy good views across Bristol Chanel.

Saturday 7th May was a memorable day for us as we were married at Walton Park. The hotel's wedding coordinator, waiting and concierge staff were second to none and the food delightful. From the very start there was nothing too much for our coordinator Kat who left no stone unturned throughout the process and deftly guided us through to the big day. This was no ordinary wedding as we included a brass quartet for the service, a full 18 piece swing band for the evening and even a singer/songwriter who performed some of his latest work. Kat and Den took all of this in their stride and made the day seamless and just perfect. Thanks to all of the staff for making our day so brilliant.

Beautiful building in a beautiful place. Standard double bedroom was the smallest, pokiest room I have EVER stayed in . The door must just be regulation width. These people claim that a Standard room is 12m square. A lie. They claimed that they could not change rooms on the first night. No offer made for second night. Room 421 is at best a broom closet. Shame on you for charging for it

I have just come home after a weekend with 72 of my motorcycle club friends and their partners. The Walton Park Hotel delivered the excellent service that we gave become accustomed to over the years. The food was excellent but the outstanding feature of this place is the staff. Nothing is too much trouble and they are always smiling. We are always happy to return to this hotel and be safe in the knowledge that we will have a great stay.

We had plastic glasses in ours rooms which is very odd. There were two small complimentary shower gels, no bath robes or slippers. The king size bed was two beds zipped together with a visible dip in the middle and very hard pillows definitely not luxury fitting the rating of an executive room.

Looking at the website, you'd think this truly is a gem in Clevedon, but it really isn't. Our so called superior rooms were atrocious, with dirty carpets, really old fashion furnishing, and old windows which let the wind in. It was cold. The bathroom in both rooms were old, with broken tiles. Except for the location, there is not much to redeem this place. We ate at the brasserie, the food there was good enough, but again, the surroundings are not kept up to date. Cooked breakfast was included in our room, and unfortunately, even that was not great. We always try to use independant hotels instead of the big brand names, but this was a spectacular waste of our money. This place needs a full refurb.

Just come back from this hotel with friends fabulous breakfast buffet style eat all you can rooms spacious and clean lovely staff would highly recommend rear rooms very quiet wonderful garden area brilliant sunsets had dinner one night food very good

We attended a wedding at venue, location was good although my general impression was the hotel was a little tired in places especially one or two of the bedrooms on the top floor. I was not impressed with some of the service behind bar. At one point about 4 staff restocking and doing other things while the gent in front of us waited and waited for service. A queue then formed and eventually someone decided to serve.

Had an amazing stay on our return trip from Norfolk to Cornwall. Very comfortable excellent facilities and staff. We met our friends from Manchester and its ideal as there's plenty of public spaces. Had all our meals there - very good. Will certainly use it again.

Just like to say Thanks to Marie and all the staff at the Walton Park Hotel. Daughter had her wedding ceremony and party there yesterday and what a day. Nothing was too much for the staff. Every detail was taken care of. Food was fab. We were running a little late and daughter was worried about the meal. But they said “don't worry we will sort it “. Guests staying after the evening function had lovely rooms and again great service. The morning after breakfast was again served with no fuss and it was lovely. All the decorations and things we had left the night before had been packed up for us and left in reception. So if you need a wedding venue look no further than The Walton Park Hotel, Clevedon 5 ⭐️ Service

Our room was comfortable and clean (apart from the carpet) . We had a beautiful view. The shower did not have enough water pressure. The food, both evening meal and breakfast was of a very good standard with lots of choice. Very helpful and friendly staff. I noticed the hotel is ‘dog friendly' - I wonder if it's possible to book a ‘non dog' room. I think the management should specify ‘well behaved dogs, on a lead and on the floor' as one couple seemed to think it was acceptable for their dog to sit at the table, on a chair with it's head resting on the table - not very hygienic. Also it had several barking episodes every time someone walked by.

Basement bedroom had 3 windows, 2 overlooking the estuary. Really spacious rooms and bathrooms. Breakfast had range of options that suited me. Wedding room, restaurant where we dined for the wedding very spacious. Bar expensive.

Wow a lovely hotel stayed in a deluxe double room...A very large room with a large bathroom...Breathtaking views over Bristol Channel towards Wales.... Spotlessly clean. The staff are very polite and welcoming... Had a drink in the bar and a cheese board which was very nice. Highly recommended

We stayed her for 1 night before our flight.Room was lovely and big.Bed was soooo comfortable,again big!!Nice and warm too.Plenty of tea and coffee,television. Spotlessly clean.Huge shower.Receptionists was lovely and booked our table for our evening meal. Food was lovely and just the right portion size.We both had lasagne that came wirh chips,garlic bread and peas,it was lovely.Its a bit of back road trip to the airport but was nice to be situated where we were.Would definitely stay here again.

Last weekend over 40 of us spent the weekend together at Walton Park. In preparation, the manager met with the organisers to discuss our needs and was very helpful making all the arrangements. We used all the meeting rooms for our programme and we had an area of the restaurant with 6/7 tables so we could all eat together as a group. The food was good with 3 courses for dinner and a buffet lunch on the Saturday served in the lounge area which was a huge room with wonderful sea views, plenty of sofas, tables and chairs. Breakfast was a self service and the food was plentiful. We were supplied with everything we needed for the sessions, projector, screen, flip charts, etc. The rooms were comfortable with plenty of towels, tea/coffee etc. The staff were very friendly and helpful and some went out of their way to make sure we had everything we needed. Thank you to Marie and all the staff for helping to make the weekend such a success. We will be back.

Large comfortable old rooms. Super king size bed plus a single. Good quality sheets pillows towels etc. Plenty of tea, coffee etc. Nothing lacking for a one night stay on way to airport . Lovely view overlooking the sea even tough it was misty. We had a meal in the restaurant we had the al a carte and bar and lounge menu. The salmon and prawn cocktail with plump Norwegian prawns were very poor skinny prawns more like shrimps and salmon no where to be seen. The scallops with chorizo sausage were tiny with huge cauliflower in batter. Neither were worth the price tag. I then had the rib eye which was just ok have tasted better, my husband had the burger which was just a burger have had better which is unfortunate.Staff however lovely. Sorry photos as no dishes worth a photo shot….

We were attending a wedding down the road and stayed here for 2 nights as it was reasonable. One thing to note is family had a much bigger room, extra bed and bigger TV for the same price. Breakfast deal was good with one free and tasty. Staff friendly and helpful.

Stayed for 2 nights due to house move. Had two different rooms one sea view, but it was foggy! Land-side view was limited due to being on top floor and behind chimney stacks? No air con, tired and run down. Carpets dirty, decor terrible, broken toilet flush, dangerous wiring on hair dryer. Staff not very welcoming or friendly. Wifi poor and not good enough for video calls let alone emails . Room doors banging and alarmed if left open so constant noise! We didn't eat as the hotel smelt like a greasy spoon, and the poor state of repair of decor in rooms and public areas put us off

Took mum away for the night with her elderly dog, we had a lovely big room 205 in the basement. Yes the environment is dated however it's an old building. Our room was massive and very comfortable with a wonderful views which was really important. As we had the dog we were only allowed to eat in the lounge and bar, which was not a problem and actually I think these were nicer areas than the restaurant :) All the other dogs we met were very well behaved and it was a pleasure to stay at the hotel. Mum hasn't able to shower as the only room available had a bath with shower over, which for one night wasn't an issue. She could have got in safely with some support as there were helpful grab rails over the bath. Our room had access to the car park and garden so great to let the dog out for wee and lovely park just next to the hotel with access to the coastal path. All the staff were brilliant, and a special thank you to the guy from the bar who searched high and low for a peppermint tea and popped it under my door during the night xx Fabulous stay and we will be back. Great value for money.

We stayed for two nights during the height of the current covid experience! The staff were excellent the room was spacious and the food very good. We had the dog with us and this was no problem. I would happily visit again.

Took my father in law here who has poor mobility. Book on the day 4 hours b4 we arrived. The staff were very helpful. Good car parking. Not many steps to go up. Gave up a selection of sitting places. Employee had lost her voice BUT still came into work to help out and managed very well with written notes on helpful info. Food good, service good, nice and clean. WC fine, Views in the day should be brilliant we went at night. Not that busy in the bar. generally very enjoyable.

Didn't use the hotel except for sleeping after the wedding, but it was a great price, good room, comfy bed (although the pillows were a little too firm for me), lovely helpful reception. Would definitely use this hotel again

I made a last minute booking at the Walton Park Hotel for me and my partner. We live quite nearby but felt like getting away from Bristol for the night. We arrived and were given a room that faced the road. I asked at reception and was very quickly given another room, with a bit of a garden and sea view. This was no extra charge. I was very impressed with the people on reception who seemed very keen to accommodate. Our room was very comfortable and we really appreciated the view. It was towards Ladye Bay. The next day my partner had a very good full English breakfast and I had coffee and toast. I was swimming at the marine lake after breakfast so didn't want to be too full. We really enjoyed our mini break. It gave us both a lift. I have visited this hotel before and I will visit it again. The staff are very friendly, unobtrusive and obliging.

Here for a Golden Wedding Meal with family. Staff were absolutely lovely. There was also a wedding party the same evening and the staff were extremely busy but we were made to feel very welcome and every request was taken care of and nothing was too much trouble.

We came to your hotel on 13th November 2021 to celebrate family birthdays, a 50th wedding anniversary and work promotions. I'm writing to say a big Thank You for the service and the food we received. The member of staff who welcomed us into the room and who supervised the handing out of the meals was very welcoming and professional. He put us all at ease. The food was better than expected. What I mean is the food could have just been pretty standard fare but the chicken was superb and the roast potatoes went down well. The Eton Mess was spectacular. The children loved the freedom to run around such a big room and the views over the Channel were great because of all the activity on the water. The hotel is nicely located. Please accept our grateful thanks for a really good family meal.

My initial impression upon arribal was that this was going to be an enjoyable stay whilst attending a friends wedding. Having booked my room I was duly informed that I would be staying in the executive suite so I was expecting at least a mediocum of standard. Upon entering my room I was immediately hit with th type of smell that you would expect from a teenagers laundry basket! No matter, I thought I would open the windows and air the place out whilst I unpacked my belongings for the 4 night stay. I unpacked my wash kit and went to put it into the bathroom, immediately noticing that the small glass shelf above the sink was not particularly safe as it had apparently previously fallen off the wall and the poor repair job had left it hanging precariously therefore being unable to place any items on it for fear they would slide off. The most perceptible thing with the bathroom was that it had been specifically fityed for wheelchair access. The sink was therefore mid thigh level and very uncomfortable to use. The shower appeared to have been used or not been cleaned recently as there were hairs from the previous guest in the shower basin and soap residue on the glass screen. There was no lid on the toilet seat but I was unable to determine whether this was intentional or it had broken off and not been replaced. I then noticed that the radiator and the border rail were thixk with dust and that when I pulled a towel from the rail I was enveloped in a flurry of it. Running my finger along the flat surfaces I quickly determined that this bathroom had not been thoroughly cleaned in quite some time. I resigned myself to unpacking and discovered that, as I opened the built in wardrobe door, there was an automatic switch that had been fitted for an interior light....the entire light fitting had unfortunately checked out of the room some time ago and left the wardrobe open to a large cavity space in the ceiling, allowing a small but cold breeze to blow through into the wardrobe and then through the slatted wardrobe doors. Having unpacked my case I then appraised the furnishings of the room noting that as an executive suite, certain standards were inherently void. Every piece of furniture appeared to have been the failed project of an up-cycling enthusiast, of the three chairs available, no two were the same and although they had been reupholstered and painted, the visible screw heads on the tops of the arms and joints. I could go on but there's no more space!!!

As soon as we walked in we were hit by the smell of dirty chip pan oil. we waited at reception as no receptionist was available. After a few minutes she arrived she was hostile and rude. we went to our tiny room where I felt really claustrophobic . The bathroom was freezing ( thankfully we did have heating in our room, the guests on the other side of the corridor did not have any heating, they had to block their windows with toilet paper. I had a cup of coffee when we went to our room which left us short of milk for later on and the morning. I went to reception but no one there. I tried reception again in the morning still no one there. I tried ringing 0 but no answer. I had to share a small cup of coffee with my partner. We then went to breakfast I thought at least I will be able to get a cup of coffee with my breakfast. I asked for coffee. We got our breakfast sat down and still no coffee. I asked someone else if they could get us some coffee. He did not seem pleased when I asked him. He come back plonked it on the table not a smile on his face no milk . Overall a really disappointing stay which I was looking forward to as we were part of the wedding party . i will not be returning or recommening this hotel.

My daughter and her now husband held their Wedding at this Hotel last Saturday and I can honestly say the staff, especially Kat, Wedding co-ordinator, could not do enough to make sure the day was perfect and exactly what the Bride and Groom wanted.

The hotel is actually a very attractive building. It is very tired looking and a little rundown. It advertises Hi speed WiFi, but at no time did anybody in my large party have a reliable signal, perhaps a bonus to some but not if you need to keep in touch. Staff very friendly but sparse and overworked.. the food was average at best and not up to the standard of many other Best Western Hotels I have stayed in. All in all, not worth the money. I would not return or recommend.

We spent 2 nights at this hotel and every single member of staff was friendly and went out of their way to be friendly and to make our stay comfortable. The rooms were comfortable and clean and food was tasty with quick service. I would especially like to mention the waitress in the dining room on the evening of Monday 22nd. My godson, his wife and artistic son joined us for dinner and she went out of her way to accommodate him and organized toast for him when it was not on the menu. It is nearly 20 years since I had reason to be in the area but I wouldn't hesitate to return to the hotel and can highly recommend it.

Stay tainted by hostile receptionist who without asking added £10 to our bill on arrival for a breakfast that we didn't want. It was resolved but only after I checked and she wasn't at all friendly. All other staff were lovely and thankfully a different (and friendly) receptionist on check out. The view from the hotel is stunning.

We enjoyed our stay at this hotel and had a lovely room overlooking the sea. The bed was really comfy and there was a good choice for breakfast. Staff were extremely helpful. Overall good value for money.

Bedroom and bathroom not cleaned. No housekeeping for my entire weeks stay. Blamed on Covid! Coffee mug stains on the window sills. “Guests” in next room climbing out on to the roof. Hotel didn't do anything about it. With the exception of on part-time lady on reception the staff were generally unhelpful and surly. As one fellow guest commented ‘the whole place smells of cabbage'.

We got married at this beautiful classic hotel, last Friday. We have been planning it for some time, through lockdowns, etc - and through it all, Kat, our wedding coordinator was so helpful and understanding, tailoring everything to our needs and wishes. The staff on the actual day were amazing also, making the day flow seamlessly, settling us down and making our guests feel welcome also. Special mention to Chris the master of ceremonies, who organised the late afternoon so well. And Marie the general manager, who did so much also. The venue itself was beautiful, in a stunning location on the north Somerset coast, overlooking the Bristol Channel and Wales in the distance. Even on a cloudy October day, it still looked resplendent. The rooms were comfy and well equipped, and even staying there as an everyday hotel guest would have been a nice experience. There is a bar overlooking the sea, with ample seating and drinks choices, and good food options as well. There is a large car park available for guests also. Cannot fault this hotel and its staff, our experience there was wonderful. I look forward to staying again in the future, visting the place where we had such an amazing time.

Our stay was a one stop off on our journey back home. The purpose was to find Hotel with a seaview. With accommodation for our dog and parking. The Hotel ticked all boxes. The staff were very helpful and friendly. The location was good for a lovely walk along the sea front. Comfortable nights sleep with a good breakfast.

Booked this hotel as we had stayed previously for a friends wedding and had a good experience then. This time however i have to say the stay was even better then i expected. We booked the weekend as a short break for my partners parents who after having COVID last year were still struggling with post-covid complications. On arrival we were greeted by staff who were very friendly and helpful. Our rooms were of an excellent standard. The cleanliness was exceptional throughout and the beds had beautiful white sheets, which were spotless. Dining that even was of a high standard and the meals delicious, well prepared and presented well. The lounge areas are laid out lovely with large comfy chairs and sofas around the hotel. The views and gardens at the hotel are fabulous and well maintained. I would absolutely recommend this hotel for any length of stay.

Attended my son's wedding. Perfect location, wonderful views and attentive staff. The day and evening ran so smoothly due to the attention and dedication of the hotel staff. My room was an executive double - very comfortable, good facilities and lovely views - so nice to wake up and hear the waves.

Staff were nice. Had breakfast in a bay window overlooking the sea with the sun on it. It was beautiful. Breakfast was very good, nice and hot. Dennis in particular was an exceptional member of staff. Would stay here again .

Very nice hotel and staff very pleasant ,only criticism is not suitable for disabled in function room if the lift was taken down one more floor it would completely make a difference, but on saying that the hotel is really pleasing

We stayed here for a week , the staff were so helpful, nothing was too much trouble, Dennis was exceptional, he remembered my husband was a Celiac ( useful when eating in house ) and he remembered where we liked to sit & what we drank. Although the hotel could do with a little updating overall it was a nice place to stay, very relaxing & peaceful, in a good location too & on site car park.

Let me get the "bad news" done 1st. For those with disabilities (mine is arthritic) some staff dont seem to know what sort of ensuite room to allocate, see photo of our shower cubicle, which was the only disappointment. do bear this in mind if you ring to confirm your booking. Also, currently, the lower parts of the garden are not accessible. This is a great location less than 3 miles from the MWay network, overlooks the sea, which when the sun is out-is mostly blue, when it isnt its mostly brown. this is the sort of quaint place where the "Harringtyn-Smyths" would have come back 20-40 years ago, although 1 such couple were there at the same time as us, clearly they were superior to most other guests. Our room was cheerful, although overlooking the main road, we had everything we required. Staff were great, breakfast-plentiful with lots to choose from, if what you wish isnt there its likely they can oblige you pretty quickly. The internet connection for our room was better than at home! If you dont like "olde fashioned" then stay away, this is a lovely place in a great location and we do hope to return in due time

This hotel is very tired. Friendly enough check in but the room for the price paid was tiny and dated. Hotel seems clean enough but service is poor. More worryingly the room I was allocated absolutely stank of sewage to the point I couldn't sleep. The smell was overwhelming. I reported this on check out to be told it would be reported but no concern in the slightest to my complaint. Not good enough. Breakfast is good but service again terrible. I was pointed to a table rather than taken to it. No offer of tea or coffee. In summary, I would not recommend this hotel and will not be returning.

Have stayed at this hotel a few times now. It is in a great position and have always enjoyed our stay. There have been a few improvements and updates since our last visit which we appreciated so will definitely be returning in the future.

Firstly, I just want to say that my overall experience of this hotel, was that it was beautiful and the staff were very friendly and helpful. I would come again. If I had to criticize anything, I would just recommend a little more detail on the menu for what is in the food. I had duo of pork in the restaurant and it was beautiful, but my wife had linguine bolognese but didn't enjoy it at all, the bolognese sauce was full of small pieces of mixed peppers. She can't stand the smell of peppers, so if it stated that in the menu she would have tried something else and avoided the experience. Choice of drinks (and food to be fair) in the bar/restaurant was nice, and the views were gorgeous. We had a room on the first floor overlooking the Bristol channel, the room was spacious, clean and nicely decorated. Some mug had spilled a drink though underneath the wall mounted travel kettle which had stained the carpet. It doesn't look like it had been given a good scrub, it might come up with some bleach/vannish, that was the only blight on the otherwise beautiful room. Bathroom was lovely and very clean. We were kept awake until midnight as there was a wedding/disco on, I won't hold that against the hotel, you can't blame them. To be fair it would be lovely venue to hold a wedding. But the bass kept us from being able to sleep, we waited until midnight and then dropped off not long after. Overall, the hotel is very impressive, old and lovely, has a lot of charm, lovely bar area overlooking the sea. Lovely sun terrace and some nice walks. Clevedon itself is a lovely charming seaside town which we have visited often. This was the first time staying here, but we will again and I would stay here again.

We were initially booked for two two nights but booked a third as we were very satisfied with our stay. We had a sea view room which was v nicely decorated. The hotel seemed to have an older clientele but it meant it was v quiet and peaceful at night. Staff were all very pleasant and helpful, especially on reception. The breakfast buffet was traditional but hot and constantly replenished. Worth paying extra for. We would stay again

Hotel is looking a little tired and in need of some decorating to spruce it up a bit. Musty smells abound, despite cleaner using bleach in walkways. Public areas could look more appealing, as could the rooms. Cooked breakfast selection was good and not cooked too badly. Evening dinner we all had was disappointing - not sure why it gets good reviews and why we decided to eat in - but after first night we found other eateries much more up to high standard. Think they should review where the bar is situated - and to provide drinks on the terrace outside whilst weather is good.

Checking in seemed to be just a bit slow and confusing. Our room was good, large with bay windows overlooking the estuary. Bathroom was a good size and well laid out but although the place should have had a full "Covid Clean" this clearly wasn't as thorough as suggested based on the dust still around. The Covid arrangements in the bar changed depending who was serving so didn't know if we should go to the bar or sit and be served. I would not recommend eating at the hotel, they are really not a restaurant. Breakfast was great and the chef clearly knows what he's doing when it comes to a full English, porridge was good too although it took an age to get it as the waiter forgot. As far as an evening meal goes, it was a very weird mix and not done well. I had fish which was cooked brilliantly and some lovely fresh veg appeared on the side but to serve it with tinned potatoes was just an abomination. We did go for pudding and I was looking forward to the Classic Lemon Tart from the menu. What was served looked like an old curled up bit of shoe leather with yesterdays omelette on top. This had clearly been sitting on the side in the kitchen for hours drying out in the heat, a replacement was brought but it was awful and my guess is it was a Tesco defrosted special. Like a lot of other Best Westerns just a bit hit and miss. Not good value for the price we paid.

Ideal one night stop, 2nd visit, large rooms, dog friendly, decor needs updating, which is in progress, but you could pay a lot more for a esthetics, with less space and overall comfort, would happily stay again

We only stayed for one night on our way to Ilfracombe, we had a great room with a view of the Severn Estuary, there was a lovely sun set. We dined in the bar but there is also a restaurant if you fancy a better menu. I had the beer battered fish & chips, they were among the best I've had, very tasty, the chips were very good, one thing I would say is the mushy peas came in a tiny ramekin, a larger one would be very much appreciated. All in all, nice food, nice beer, & the staff were very friendly, and polite. Definitely treat yourself to a sea view room, well worth the extra.

Arrived in the middle of a wedding function was asked if wanted dinner and then told it was full.....but town only 10minute walk away.....with a few restaurants and a few pubs who do food....room ok a bit warm and no way of opening a window to get in fresh air. Very quiet room . Room needed s couple of DIY fixtures like the water stain from a leak at some point a bit of paint will easily fix and s very dysfunctional toilet seat ,which didn't fit the toilet and cheap plastic not secured properly....gave feedback on departure to reception in mid flow of another wedding.....lovely views shame hotel not utilised this more with seating and decking....ok base of a hotel, nice promenade by sea .

We enjoyed our stay at the Walton park. Staff were friendly although seemed to have no knowledge of the local area. our car had broken down so we reliant on buses etc to get us home. the poor internet connection made it difficult to paln our 100mile ujourney home,

Highly recommend this hotel. Friendly staff, room looking directly out to sea. Hotel is full, however we heard nothing during the night very quiet. Enjoyed looking out of window with a coffee with Wales on the horizon. Would definitely visit this hotel again.

Whilst the room was reasonably clean the rest of the hotel needs a good clean. The hallway carpets are very dirty, months of build up not just due to the pandemic. The ground floor flooring is sticky. It has an overall rundown feel. The staff were helpful. The hotel caterers for weddings and celebrations. There were two going on whilst we stayed there. There was no noise from the parties, however when the guests were leaving the noise from outside the hotel went on until 2am. Not a hotel that I will ever be returning to.

Hotel is well looked after overall and fresh with modern features in the bedrooms including a new bathroom. Visited during the heatwave in July for several nights and there was zero air conditioning or air circulation in the room - I get the age of the property meant the windows didn't do much due to them being tiny and being on the top floor facing the road. I'm assured if you get a sea view this isn't a problem. I would recommend despite the sheer heat at night

From the outside, great grandeur expectations. On the inside, very different. Limited staff. Waited ages to get a fan for our room as there was no air despite the windows being wide open. Stunning ocean view but extremely disappointing other than that. No fridge so had no way of keeping water cool, horrible drinking warm water. As we liked Clevedon so much we're willing to come back again but will only book one of the top priced rooms and hopefully we will get bang for our buck so to speak. Beautifu outdoor space, gazebo, walk along the coast, ... the food was also disappointing breakfast and dinner. Hopefully these are just minor hiccups since COVID. We will come back again and hopefully be pleasantly surprised, ...

Hotel itself was nice, but unfortunately one member of Reception staff was not at all helpful, friendly, or accommodating! The telephone conversation I had 2 weeks previous, seems to have been completely forgotten/ignored.

I stayed here for one night with my husband and dog. Great facilities, breakfast was lovely and all staff were friendly. We were in a standard double room next the door that leads to the garden which was great as we could take the dog for a toilet break without going through the hotel, even at 4am. Able to take the dog in.the lounge and terrace for meals. The hotel is 10 minutes walk from the pier and 6 minutes from a dog friendlybeach. Will be staying again for more days next time..

With immunity issues due to husband's medical position we were highly nervous of staying in any hotel, but needed to help my niece after a move. This hotel had big public areas easily externally ventilated and reception suggested breakfast in the lounge to keep us partially away from other guests. As we were staying four nights reception gave us extra supplies,towels etc so we didn't need the room servicing. Staff wore masks despite this being after 'Freedom Day' (for some!). There were also plentiful supplies of hand gel at obvious publicly used points. We had a very comfortable stay and felt safe throughout, which more than offset the need for some maintenance - such as paint on bathroom ceiling. We understood that leaks would have continued despite lockdowns, and trust maintenance will catch up again. The location is stunning, food very good, staff exceptional. We will certainly book agin.

Location for Clevedon excellent. Breakfast good, dinner choices expensive so did not use plenty of good restaurants nearby. Executive Rooms have great views and are worth the extra money. Decor very dated but adequate

We had a comfort room on the first floor on a bed & breakfast basis. Hotel felt covid safe and general measures stayed in place even though freedom day was during our stay - breakfast may have been slightly different as buffet now in place. Rooms were not cleaned during our stay, however I believe they could be if requested and it was easy to ask for extra, tea, coffee. milks etc and clean towels if you needed. Breakfast was really nice, small selection of continental items, sausages and bacon were of good quality. Dining room, bar and reception staff were all very friendly. It was very hot during our stay and there was a fan in our room. Pleasant gardens to have a drink in early evening overlooking the estuary.

£140 a night! The service was top class, the place offered parking (at your own risk, but it was there). nice lovely garden if you need some space to breath the fresh air coming from the sea, it's proximity to the sea is just 4 minutes drive away from the marine lake, so you won't have to travel far to access the services there. We checked in, it was a hot day, really boiling outside and the ensuite double room we got lacked air (no sea view :( ) but the staff were kind enough to bring a fan over in the night and ice cold jug or water at request.

We spent one night in this hotel with a view to many more visits. NEVER again. We booked a standard double with sea view, breakfast included. On arrival we were given the key to a room on the first floor. As we walked to the room there was an odd smell in the corridor. At the room the smell was much worse. I know the building is old but the smell was a damp and musty doggy kind of smell. The carpet wasn't very clean and there was a lot of dust on the skirting board and windowsill. It felt like the place needed a good clean. The bed was ok with clean white sheets, the bathroom sparkled but the shower left a lot to be desired. There was a Hugh area of damp on a wall. After a reasonable night we went for breakfast expecting the worst but were in for a surprise. The full English was very good except they forgot the toast ! We could have asked the staff but they were busy taking other breakfast orders. We aren't demanding but do expect better than this.

Clean, comfortable stay! Friendly staff and great location (close to amenities and great sea views!). Decor a little dated and food average but we would definitely come back again as great value for money!

Second visit here after 10 months, simply had to come back because the staff are brilliant. The food is great, the rooms lovely and the price is right. Spent 3 nights and have had the most fantastic recharge, Cleavdon itself is a quiet and quirky place. Quite untouched by the modern world but still loads to do and lots of history. The hotel once again did not let us down. The staff cannot do enough and a special shout out to Dawn the human dynamo who's attentiveness, passion and skill at her job is phenomenonal. We will be back.

The hotel is clean, tidy, and a bit dated. Social distancing was well adhered to. The bar manager and the receptionist were excellent. Staff levels must have been difficult due to the pandemic, and the dining staff certainly struggled. Sadly, the same team were on breakfast service the following morning. The bar food was very popular and looked good. The a la carte dishes we chose were not well presented and were disappointing. We should've had the burgers and chips like everyone else.

Special offer meant this was very good value. Staff were lovely especially dealing with all the covid requirements. Yes it's an older building so a little tired in places but high ceilings in rooms and spacious. Bathroom was a little challenging for my elderly mum as no handle to get out of bath and inflexible glass shower door but very minor points, overall a lovely stay

A stop off Conway to Cornwall and was not disappointment. Room large with lovely views. Nice place for a stroll and the only Grade1 pier in uk. Love pub Bristol inn a 10 min walk away. Food at hotel was really nice. A big shout out for Marie on reception who sorted out my blunder. THANKYOU, in fact everyone was really nice.

We came here last about 10 years ago and found that apart from a lick of paint here and there, nothing had changed! We had a twin room which overlooked the sea and was light and airy and relatively clean, the beds were a bit firm for us and so we're the pillows but that's our choice. We stayed for 2 nights and had an evening meal the first night. We chose the steak which was very good but made a mistake having a pudding!! My lemon tart had never seen a lemon and the clotted cream tasted a bit off. My husbands Elton Mess was mainly Angel Delight with strawberries!! Breakfast on both mornings was fine. Plenty on offer with good quality food. The service was good, the staff friendly but it seemed to be lacking atmosphere, possibly due to the staff having to wear face masks. We will visit again- probably in another 10 years!!

Booked a sea view twin with BB. Spacious room but window was small, set in a recess which restricted amount of light in room. Definitely not light and airy as rooms look in the pictures on their website. Quite a dark room, shower only adequate for rinsing. Room too stuffy, even with window open (restricted opening). You'll need a fan of temperature reaches 20c+. In the plus side, hotel is in a quiet and scenic location, breakfast adequate (continental is limited to cereal/yoghurt/croissant/Orange juice - no cold meats/cheese or Danish pastries or bowls of freshl fruit as you get in most 3 star hotels. Cooked breakfast is quite good however but unless you state you want two of a particular item you will only get one of each. With the exception of an error at check in over the rate booked generally staff seemed pleasant and helpful enough. My advice is to to print off your booking and take with you to avoid problems when checking in. Car parking is free but space is a bit tight. Overall, this is an average 3 star hotel set in a nice location and a bit overpriced for what you get. We paid over £100 BB per night. Have stayed in better for less. I'm my opinion I would recommend if you're looking for a stay over for just one night but not so for an extended stay or if you're looking for something special. It looks a popular choice for weddings however.

This is a beautiful building set in an idyllic location . Pity the service we received didn't match our expectations for the price paid. The reception is a key factor in the hospitality industry and greeting the guest with a smile is paramount. The "welcome" we received on arrival was unenthousastic and cold. This seems to common practice here as we received the same treatment at the bar. There were 2 members of staff milling around, and neither of them even acknowledged us to greet us or ask if we needed assistance. As a consequence we preferred to leave and dine elsewhere, to support other local businesses who are (as everyone should be) happy to receive new guests after a year of lockdown . The bistro itself needs a refreshment as it resembles a retirement hospice rather than a hotel bistro. Overdose of floral pictures on the walls, very dated. Would rather sea some sea views which would match this beautiful location.

Bedroom was spacious, clean enough but a little tired; although the walls had been recently painted the carpet was stained and the bedside lamp had seen better days with the shade falling apart. Suspicious looking crack running along one wall at what would appear to be level with the top of the bath the other side (copious amounts of silicone along that edge of the bath suggest this was right). It's a beautiful old building, but the single glazed sash windows have clearly seen better days. Only one pillow on the bed, three more in the wardrobe but no pillow cases on them so couldn't be used. Bathroom a reasonable size, spotlessly clean if again a little dated. Shower sprayed in opposite directions, more water went on the floor than in the bath. Pedestal under basin wasn't connected to anything and sat at a jaunty angle with something wedged under the bottom to lift it up and take the weight. For the price (three figures for solo occupancy at a weekend) I'd have expected a decent coffee machine in the room, not a freeze dried tea tray from the 1980s. Also no water in the room, would have expected bottled for this price or at least a glass to fill from the tap. Conditioner and moisturiser in the bathroom wouldn't have gone a miss either. Mismatched furniture in the communal areas looked a bit forlorn, particularly the conservatory style cane table that was missing its glass top. I hope nobody drops anything through it thinking it's just well polished. The view from the restaurant was incredible and is clearly what draws you to this location. Food was good, but portions small for the price (particularly desert) and there was no real atmosphere; it wasn't a relaxing environment for a meal and felt like more of an inconvenience for the staff setting up for breakfast around the diners. Not sure what makes the chips ‘gourmet'. Breakfast cost an extra £10 which was confusing as the confirmation email said it was ‘included in the final price'. Slot booking is in place through Covid, but even after arriving at my allotted time it took 30 minutes from my order being taken to my breakfast arriving. Coffee cold, juice tasted cheap and concentrated. I hope they weren't fire doors that the cleaners were propping open with pot plants.

Great view over the estuary. Breakfast and evening meal quite nice. Denis from the restaurant very good at his job and a credit to the hotel. There endeth the good points. Stains and bits on the carpet in our room. When running the tap in the sink the water bubbled up the sink hole in the bath, lots of the windows around the hotel needed a good clean, and out of our window (apart from the good view) we could see the burnt out remains of mattresses that had been disposed of on a bonfire.

We have stayed here before. This was as good as last time. I used the linked coastal room to have a treatment as well this time. Friendly staff. Lovely grounds and terrace to have drinks. View from the room was great. We didn't eat here at night but it's a short walk to other restaurants and the pier. My husband had breakfast in the morning and enjoyed it.

Lovely hotel with good views of the Severn Estuary. Reception - friendly greeting, quickly checked in, screens around reception desk with hand sanitizer. Rooms- basic, king size bed, dresser and mirror, bedside tables, 2 sitting chairs and table. Tea and coffee making facilities, hairdryer is supplied in dresser drawer. Bathroom - toilet, sink, bath and in bath shower with screen. Towels are clean. Soap, shower gel and shampoo provided. Rooms not cleaned during our stay due to Covid restrictions. Breakfast - full English each day, also choice of continental items too. Dinner - good value and choice Staff - staff were all very friendly, nothing too much trouble. Denis in restaurant has a brilliant sense of humour, Dawn in the bar, brilliant, very chatty. Abi in restaurant works really hard and always had time to chat. All other staff are friendly and were happy to chat with us. Would return to this hotel when restrictions are lifted more.

Very friendly. Dog friendly. Covid safe. The only thing that let it down was at breakfast. As we have a dog we we in the lounge. The waiter brought our cooked breakfast before our order of orange juice, yoghurt and toast. In fact we had eaten our cooked food before we got it. And they forgot the butter. It was such a shame.

Reception staff exceptional and friendly, unlike the rest of the staff most of whom lacked conversation or gave the impression of having had a charisma bypass. Room was standard and acceptable (404) except that it stunk of drains, presumably coming up through the plugholes in the bathroom. No glasses in bathroom or room, had to ask for refreshed tea/coffee etc which came without milk! Breakfast okay but not worth £10. Everything in small portions and terrible service. Cereals served and within 30 seconds hot food put on table which we sent back as we weren't ready for it. Staff didn't seem to understand customer service. Evening meal was really nice but sadly had to wait an hour for it and was served by the standard non speaking waiting staff. The whole of the downstairs lacks atmosphere, no background music in the Coast Bar, walls are barren and need pictures, storyboards or something to give off a better feel. It's pretty much average which is a shame given the nature of the building and it's fabulous location.

First stayed at this hotel in 1954 .Havent been for many years so I thought I would return and give it a go. From the moment I arrived it gave a warm and comfortable feeling. Lovely reception experience ,lovely double room with an excellent sea view. Stayed for two nights and didn't want to leave on my last day. Both the bar and restaurant service and ambience were fantastic. A big thanks to Dawn and Denis who made my stay feel special. As for the food, delicious and well presented. Suggest you try the lamb rump on mustard mash absolutely delicious. Could really do with a longer stay to go through the menu it is so appealing

Splendid view of the estuary. Pleasant and helpful staff. Food middling. Our visit was spoilt by a basin in our bathroom which took ages to drain, so that there was almost always water or scum in the basin. Not great when you're trying to keep your hands clean during the pandemic. I complained (pleasantly) to reception who just said cheerily "oh yes, we know that's a problem on the top floor". Basil Fawlty lives. Avoid room 501 is my advice.

We loved everything about this hotel, even with covid restrictions everything was perfect, staff were more than happy to help with any request and the views from every aspects were breath taking, . I 100% recommend this hotel, it's says 3 star it should say 4 , the food in the Somerset restaurant was amazing and breakfast was lovely will definitely be staying again

Victorian building, clean and traditional. Restuarant had amazing view of the estuary. Lovely grounds; can walk a coastal path to the pier etc. 10-15 minute walk. Free car park. Staff extremely polite and welcoming. We had an evening meal, the waitress was particularly friendly. Breakfast - good choice. Tip - book when you arrive and not through Booking.com as cheaper. We had a room on the front, a fairly quiet road. Felt Covid safe. I wouldn't hesitate to go again.

I have stayed in this hotel multiple times over the years. The staff are great and very accommodating. Times are tuff at the moment for hotels but nothing is to much bother for them here. They have handled this pandemic extremely well. Keep it up and hopefully I'll be back soon.

A lovely hotel in a great location. Might be considered old fashioned by some but I felt it was traditional and comfortable. The lounge was great. I'd like to be relaxing there with a drink And a sea view right now.

We stayed here 2 nights to break the journey home. It was the only hotel we had stayed in that had not found a way to make you feel welcome and comfortable. No housekeeping at all. The restaurant menu was very limited and on the Saturday night no special dishes were available. The breakfast was limited eg mushrooms on the veggie breakfast but not on the full English. Basically it was full English a breakfast bap or nothing. On the upside the location was lovely and it is clearly a wedding venue. The views across the Bristol Channel are great and the walks both ways are easily accessible although they do require a level of fitness as on cliffs.

The hotel is perched by the cliff edge which has stunning views. All the staff were so accomodating and helpful. The bedroom we had was of a high standard and had a wonderful large window to look out onto the estuary. The food in the restaurant was excellent even though the portions were far to large to manage! The two nights were very enjoyable and I would not hesitate to book again if in the Clevedon area.

The team here at the Walton Park are incredible! Nothing was too much for them and my wedding was incredible. Thank you so much to everyone. I don't think we could have asked for a better day. The food was delicious and more than enough. The staff were so so friendly. Thank you all

My memories as a teenager, many moons ago, was the Walton Park being the place to stay and dine. Imagine my disappointment on returning 50 years later to find that standards had dropped. I feel the pandemic is probably one of the reasons however I feel that the Best Western Group could make the effort and give the place some TLC which it deserves. On a better note the staff were amazing and that Somerset charm shined through. Breakfast was disappointing in that there was little choice with main dishes being either full English (very nice) or Vegan alternative. I could go on but have already feedback comments through their own web site. Given my roots I would return and give them a 2nd chance as the location is amazing. Good luck Walton Park.

would recommend a room with a view. Room was clean and spacious if a little dated. Food was good with a good selection both evening meal and breakfast. COVID precautions were obvious and reassuring to see.

Pre-booked for an overnight stay on our way to Cornwall. Hotel is in a good location, short walk to the pier, shops and restaurants. However, the hotel is dated and tired, our room was dusty and certainly not as clean as expected particularly during the current Covid pandemic. Decided to have dinner in the hotel rather than venture out, what a mistake! Food was bland and over priced, service was poor. Thankfully we didn't book breakfast, which you can find locally. Hotel lacked atmosphere which was a real shame.

hotel location great but huge one negative - cleanliness. I could add many pictures of it but one info - please, if you say "you are providing extra cleaning becouse of covid" - at least clean mugs and kettle after last guest. Thank you.

We booked this hotel just as booking was allowed again after lockdown and several weeks ahead of our stay. I fully expected an email about how the Covid 19 regulations would affect our stay before we went, but got nothing. We arrived at about 13.00hrs, on a Monday, and wanted lunch, before being able to check in at 15.00hrs, to be advised that there was no food and the bar would open at 17.00hrs. The receptionist advised us to got to the end of the terrace and turn left and we would find places to eat, but as it was Monday nothing was open except for one baker that had no tables. We made our way back onto the seafront and there were three cafes and a pub open. The hotel is in a fabulous location and is well served for car parking. At check in the rule was that masks be worn in all public area unless eating or drinking. The corridors at the hotel are 6foot wide plus and the Lounge was huge and could have self distanced 20 or more easily. Tea and coffee for your room was handed out at Reception in an envelope and we were advised that there would be no cleaning of rooms. We were due to stay four nights, so had I known I would have taken cleaning materials. The room was large, had a good size TV, looked fairly recently decorated and was the sea view we had paid extra for. The bathroom was decoratively tired and there were only two bottles of shower gel and two of shampoo and no spare loo rolls. The towels were, however, good. We had four evening meals there and only one came any where near being of an acceptable standard. My husband had had better fish and chips at a Wetherspoons, the chees on the jacket potatoes was tasteless and it was just as well that baked beans and tuna had also been ordered. The dish of the day of rolled plaice in a white wine sauce and vegetables was passable. Full English breakfast consisted of 1 rasher of bacon, 1 sausage, 1 egg (scrambled, fried or poached), half a tomato, 1 hash brown and baked beans, orange juice and tea or coffee. There were no cereals, only cereal bars (what was that about?) and a yoghurt if wished and NO MARMALADE !

We booked here for a three night stay just to get away for some rest and relaxation. Some might say this hotel is a bit dated but I think it's full of character. Since the COVID-19 pandemic started I can say this is the only place I have been where they are completely commited to following government guidelines. It came as a shock to my wife and I as in London we feel things are really relaxed but here was the exact opposite infact Clevedon on a whole followed the guidelines extremly well. The Walton Park Hotel is very clean, has the friendliest of staff and the food is fantastic. The views across the Severn Estuary are beautiful espeically at sunset. The surrounding area has many walking paths and the area seems to be a favourtie with cyclists as there were alot of them about. If you are looking for a place to get away for a long weekend I can highly recommend the Walton Park Hotel in Clevedon.

We booked an “Executive Double with Seaview” at this hotel after checking then pictures on Booking.com and their own Best Western website and were very disappointed when we arrived. The picture on the website was of a lovely room with nice furniture, 4 poster bed and art on the walls. What we actually got was a very noisy bed, the room had not been cleaned thoroughly, you even had to turn 7 light switches on to light the room adequately, the widows were filthy and we had what we believed garden furniture to sit on. The view was amazing, we had a meal which was delicious and the staff couldn't have been more helpful We spoke with the manager after our meal with regards to our room and he advised he couldn't move us to another room as he was fully book and did offer a price reduction, we did not feel this was a room we could stay in and took his offer of a full refund and returned home I will be extremely weary of booking another Best Western Hotel after this experience

I'm classified as vulnerable, and haven't been away at all in 2020 until now. We've enjoyed a fantastic short break here. The hotel and its staff have worked really hard to make it a safe and pleasant environment to stay in. We'll be back!!

Stayed here for a one night get away. Check in was swift and pleasant, room had a sea view and waited clean and comfortable. We had dinner and drinks in the restaurant and bar, great food and service. Breakfast was great and many choices. Woukd definitely recommend and stay again.

We loved this hotel. The room was comfy and overlooking the channel gave us a fantastic view of the sunsettting over Wales. The Staff were fantastic and worked really hard to make our stay welcoming. They couldn't do enough. The food was good and average in pricing for a hotel as were the bar prices. Chiefly used as a wedding venue, I think it would be superb as it has great facilities. Cleavdon itself is lovely and old fashioned. Don't expect loads of arcades and rides, but do expect a peaceful rest and some lovely walks. A great costal one that runs just below the hotel is recommended. Would love to come back again..

Stayed 4 nights over the BH week-end and it was OK. Hotel has character in line with its age. Value for money it is ok for B&B and a good location and views if you get a view of the coast line and across to Wales. Nice 10 min walk to the town and some nice small restaurants, avoid the main chain pub type. The Cellar was really good. Our room bearing in mind COVID had a notice on the door stating it have been properly cleaned to let us know it (should be spotless) was clean....however the tops of the door frames I am sure haven't seen a duster in months, and I am sure the window frames (internal) and glass again haven't been cleaned in ages and I did leave a cheeky message in the grime for the cleaner. The local golf course is great.

We have returned from a 2 night stay. We were a family of 4 with the 2 children sleeping on day beds. Rooms are very spacious and clean. We have stayed multiple occasions but this was the first post COVID. We all felt very safe, everywhere was very clean and the staff are lovely and professional. They are the only place that we went to that clean the seats as well as the tables ready for the next person to sit at which I found reassuring. I had seen a review which said it was probably over cautious however I would preferred it to be over than under so felt very safe. It's cliff top location gives you great views of the Bristol Channel and you can see Cardiff on the other side of the water. It's a short but hilly walk down to the sea front which has a lovely, quaint Victorian Pier. We will absolutely be returning.

Myself and my partner had a overnight stay, which was a pleasure and a safe place to stay, very clean and professional. The room was large and had a wonderful sea view, the restaurant was OK and reasonably priced. Recommended

We stayed last night to break a journey to Devon. It felt strange walking in wearing a mask but Leanne on Reception put us at our ease. She explained new procedures and checked us in. It felt safe, clean and professional. Our room overlooking the Bristol Channel was spacious, airy and in good order. Attractive super-clean bathroom. We slept well and think we should return for a longer stay in the future

This was a really disappointing stay. Our room 405 smelled of drains. They were fully booked so we stayed in that room, I gave feedback again in the morning that the receptionist didn't even acknowledge so I imagine the problem won't change. A pity as the room itself was really clean with a beautiful view. Most of the staff were nice. The restaurant food was very bland and not restaurant quality. Don't eat there for dinner. The breakfast was decent though, if not a little over priced. We won't be going back.

The staff at the hotel are amazing. They could not have done more to make us feel safe and welcome. Everywhere was spotless. Breakfast was excellent, consistent and thoughtfully organised. The hotel itself is in an amazing location with stunning views over the sea. We were able to walk easily to the pier and main shopping areas. Clevedon itself is a beautiful place. There are so many wonderful scenic walks. We enjoyed the Poets Walk.

Have stayed a couple of times before, a few years back, and the overall experience is still the same - beautiful location overlooking the Bristol Channel, with lots of historic charm, but just a little bit shabby in places. Hard to describe in words, but the public areas (especially the bar) just felt a bit soul-less and lacking in warmth and comfort. Bedroom was huge, and the sea views were stunning, but the furniture was shabby and sparse and the carpet was stained. Also a strong smell of dogs. Decent shower. Cooked breakfast was nicely done. Couldn't really understand the Alpen cereal bar instead of the usual breakfast cereals - even with COVID-19 precautions, there's no reason why breakfast cereals couldn't be provided in individual portion packs. Might return, for the location, views and historic charm, but a bit of upgrading and love would make a big difference to the experience.

On a positive most of the staff were very pleasant and helpful and would anything to make your stay pleasant, however on the one occasion we had dinner at the hotel this turned out to be a big mistake. Ordered a steak which came cooked opposite to the preferred option!this was taken away and while waiting for the replacement my wife ate and completed her meal. The replacement steak arrived however although cooked correctly it's taste was the worst I've known.in fact it had no taste at all it was rubbery and old quite disgusting. I complained and the waitress simply said “super” and relinquished any responsibility and fetched the manager.he apologised but was more interested in Making excuses because I couldn't eat the meal and I said I wouldn't pay for it so he deducted this from the bill but that was it? No offer of a different meal Or complimentary dinner bearing the evening had now been spoilt and resulting in no meal. Not the best service or customer relations for a large corporate business customer service on this occasion was low on the agenda.

We had a late weekend break to chill. It was fine for a couple of days here. But the room and the hotel generally is in need of a upgrade. Breakfast was fine but the food in the restaurant was very average. Pop along the road into town many options..... Staff were friendly and I love the views and walks around this hotel. For the price a weekend break is fine, just don't look too close at the decor.

Clevedon post lockdown proved very pleasant. Charming Victorian architecture and promenade with one of the nicest piers in the country, Independent shops, non-chain restaurants and a quiet, low key atmosphere. The hotel is a good 10 min walk uphill from the Pier but the coast path in front of hotel makes the trip more pleasant than the street which doesn't give you the sea view. Also good to walk east along this path to Portishead and catch the bus back. Shame the hotel doesn't quite match the vibe of the town and seems stuck in an old fashioned era of group tour hotels as mastered by Shearings with its mediocre decor (artex ceilings and walls in magnolia, job lot pedestrian furniture in public areas, and a light New England nautical style for the bar, lounge and some rooms that doesn't quite work in a grand Victorian building. The Premium rooms are spacious with stunning views but check if it has a bath. Mine was shower only. Lovely grounds and the small terrace was a good place for a sundowner, albeit a long walk from the bar. Staff very welcoming and pleasant and impressed by all the Covid measures. Food ok but this was under Covid restrictions so no frills and restaurant looked very spartan. I would hope the place would look cosier in normal times. Parking easy and free. I would probably stay again due to location if a good deal was available. I found the full rates bit expensive for the quality of the hotel and accommodation on offer which isn't luxurious.

We booked this place as a replacement for our for foreign holiday, as we used to live here many years ago. It is a beautiful building in a beautiful setting on the coastal path. It is looking very tired and the bar, restaurant & lounge areas need a proper update. Rooms are roomy but need a good overhaul...damp patches, stained carpets etc. Very creaky floorboards everywhere. Again the grounds are superb and could be used to accomodate a much customer friendly area. Bar is way too far away from gardens & terrace that have gorgeous views. The staff are also excellent (seem very loyal? ) and I am sure they would excel in a newly upgraded hotel. Breakfast was ok, should be included in the price. Could do with a good continental buffet with fresh fruit. Maybe with Covid conditions it is not so limited? Other half said the Doombar tasted of vinegar, so not sure if pumps are looked after properly? Room 405 was big, but had a bad smell from sewerage, views were obstructed slightly and could hear bathroom noises from next door. They moved us to 406 which was better for us, but noisy above! Mainly floorboards. Bathrooms and windows do need much more attention to cleaning, especially at this crucial time. Dust and dirt in corners and on skirting. Mainly floorboards. Come on Best Western, invest in this gem of a hotel and put it and tour staff on the map.

Stunningly disappointing. The hotel is in a brilliant location overlooking the mouth of the Severn, set in an area of large beautiful houses. Good car park. The lovely coastal path is nearby and it's a relatively short walk to the pier area (closed Mondays and Tuesdays for Covid?!) and to the Poets walk, sea pool, local shops and the shopping area. Looks good from the outside. Artex ceilings and walls mostly inside. New floorboards on and around stairs that squeaked a lot. Our top floor sea view room was poor. A door alarm went off as we tried to get in. Diddly window but good view across to Wales. Kettle and hot drink making in the room. Separate toilet and dingy bathroom - how old fashioned and that sort of summed the place up. Went down for evening meal. Passed Somerset suite where some old couples were sat by the windows and wandered to the bar at the end as we looked for the ‘dining room'. The bar area looked ok but we were taken back to the large suite set with wide spaces between tables for four with an oblong table at the end. Set with nothing but white plastic tables cloths. Characterless. Covid crazy. Staff were well distanced and behind masks. Almost walked out and wished we had. You can't go wrong with an 8 ounce burger, can you? Oh, did you want burger with your large slice of onion sir! Good thick cut chips. A chicken dish was tough and the boiled potatoes had black bits on them! Nice leeks in a sauce. Asked how it was after we'd finished - when told we received an apology - Gee thanks. The sticky toffee and chocolate puddings were nice. It was a hot room with no air flow. You had to keep the bathroom door shut or the steam from a shower/bath would set off the smoke alarm. Slept poorly as it was hot. Breakfast was underwhelmingly average. Juice and yogurt or cereal bar followed by ‘full' English breakfast - the bare minimum they could get away with actually. So glad we were only staying one night. With mixed reviews we gave them the benefit of the doubt. You'd be best to believe the lower rated reviews from our experience.

Absolutely fabulous ***** We had an amazing view from our double room Perfect dog freindly hotel 30 meteres from the sea. Layde bay very close by short walk to a dog friendly cove. Service Efficient Excellent very friendly and helpful staff. We had breakfast in our room at no extra charge. I rate this hotel***** beautiful grounds A perfect spot for a wedding The photos are views from our room

We were checked in about half an hour early as our room was ready. The room was clean and spacious and offered a magnificent view of the Bristol Channel. A table and chairs beside the large opening windows provided fresh air and a great place to enjoy a meal, brought to us at the exact time requested by too service. The fish and chips gets tops marks (best chips ever!) and the stuffed mushrooms were delicious. The staff at reception and in the dining room are brilliant. The large double bed is really comfortable. Service at breakfast was timely. We do not understand haw anyone could comment on this hotel as a "little Fawlty Towers". We will stay here again. Many thanks to Chris and everyone on the team for making our stay so very pleasant.

Hotel in a great location with friendly, helpful staff. Sea view room and grounds were fabulous. Breakfast was great. Restaurant meal was very ordinary for the price but service was quick. Lovely places to sit in and around the hotel. You can walk into town and to another bay using a coastal walkway behind the hotel.

We were on the second floor with a sea view. The bed was very comfortable and we were impressed by the Covid 19 safety measures in place. Breakfast was very nice. We both had full English. We would stay again.

Despite having just come out of lockdown from Covid, Hotel was very well presented. Food was good quality. The staff did their best (for Health and Safety) Not to mix too closely with the customers, but during meal times waiting staff were very attentive and were helpful when we had questions. A beautiful location and hotel, and I would like to go back when we are fully out of lockdown. Rooms were clean and tidy and well maintained.

View from my bedroom window was stunning....across to the Welsh coast..... from Lavernock almost up to Chepstow. Fine views, too, from the gardens and terrace and from the dining room and bar. My first post-lockdown trip and the hotel managed everything very well. Rules is rules and that creates problems for us all but it was a most enjoyable stay and I'm sure I'll be back. Very good evening meals and also enjoyed a couple of meals in town.... walking distance. A lovely three-day break.

I booked the hotel as a special weekend away for myself and partner. The location was lovely but not a reason for the lack of attention to quality which we felt was a shame. We were pleased to see additional Covid related measures but these were undermined by unclean drawers and items left by previous guests. There was dirt behind the tv and staining on the wall. We ate in the bar, the bar lady was nice and welcoming but the food (apart from the chips) weren't worth the price tag, we had burgers which were small and had little garnish. The garlic bread was microwaved until solid so we sent back but didn't get it knocked off the bill although we had asked. We didn't eat there again and felt sad that the hotel could have had us as returning guests if the small things were improved. We also didn't get our room cleaned in between nights.

The Hotel seemed well prepared for protecting against covid and staff were helpful and friendly. My room was very clean and had a great sea view though furniture was a little battered and tired. Although breakfasts were very good I had a horrid burger and chips one evening. The burger was greasy and tasteless and quite expensive for such a disappointing experience.

I stayed at Walton Park Hotel for the first two nights after they reopened on 4 July and I have to say that the Hotel seemed very well prepared to deal with the Covid procedures and I never once felt that this destroyed the overall experience. I think that was because the staff were very relaxed and friendly and made you feel that nothing was too much trouble. They did not appear to be frustrated or annoyed by the extra work all the new rules have created for them. At least, they never showed this to their customers and the whole experience at the hotel was most enjoyable. I look forward to staying again, many thanks to everyone!

Phoned direct on Friday went down on Sunday for one night We were warmly welcomed at reception and booked in quickly and efficiently Our room 406 was large with two big windows overlooking the estuary, it had everything we needed, was clean and tidy, what more do you need for a single night? We did not have a meal but we did have drinks in the quiet bar before retiring to bed Breakfast was very nice sat at the window looking out to the pier Check out was quick and simple, all in all a pleasant stay

Great overall experience very pleasant and helpful staff. Food in the bar and restaurant of a high standard. the hotel is undergoing some alterations and modernisation.at present. so I am looking forward to many more visits over the coming months.

We are still basking in the glow of our wedding held here two days ago, which surpassed anything we could have hoped for. A truly magical and unforgettable weekend. We stayed at the hotel the night before and our wedding night, as did many of our family. We felt very at home and cared for by all the staff. Thank you Leanna and your team for making this such a pleasant and stress free experience. Thank you especially for accommodating our very large ukulele group, which you did without any effort required from us, as with table laying etc. The room looked beautiful. The food.. what can we say! Just wonderful, particularly the buffet which was described as an "infinity buffet" by one of our guests. You also made great considerations to guests with particular diet requests. Your staff were also a credit to you, particularly young Josh and also Den (?) Who oversaw things during the evening. So thank you for making this such a magical and unforgettable time for us. Our only complaint was that it all went too quickly!

We organised our annual family weekend this year and decided to have it here at the Walton Park at Clevedon, Somerset - and we are so pleased to report that we had a wonderful time. From the original booking experience right through to the lovely Sunday lunch today, everything was wonderful. All the staff were friendly, helpful and obliging, the food was superb at every meal and the service was immaculate: nothing was too much trouble. Thank you to everyone there: the management, the chef and other kitchen staff, the charming (and very young ) restaurant staff, who all made our weekend delightful and very memorable. It's such a delight to be able to write this review. We have been holding this event for 28 years now and, in our opinion, this has been the best! We shall return when it's our turn to hold it down this way again......

Obviously a great location with views over channel to Wales from bar/dining room and restaurant and from some bedrooms. Staff very efficient and friendly. Liked the mellow background music in bar/dining area but as it was a January evening it was a shame the log stove was not lit. Evening meal tasty & well priced. Help yourself breakfast excellent. Would visit again just for lunch or dinner. The bar/dining room and breakfast room (wedding function room) more updated/modernised than the rest of the hotel. The bedrooms and corridors are very 'tradtitional' and much in need of a make-over. Bed and room clean and comfortable but carpet grubby looking, furniture old, shower unit tatty with only a dribble of water (but lovely, deep, hot bath had instead!). Doors & paintwork need freshening-up. Web-site photos should correspond to type of room you will get eg photo for standard double with sea view that we booked had a picture of double full length windows whereas we had one small dormer window we had to huddle around to sit and look out of. This hotel is in a wonderful location with great service & staff, it just needs money spending on the bedroom/corridor areas to make the most of it - but please not so luxury it becomes too pricey!

We stayed at this hotel as we were at a wedding up the road. They were very helpful allowing us to check in late on Saturday night and the hotel was close to the wedding venue. Check in was very fast and the reception and breakfast staff were very friendly! So for a night stop it was fine. However, we had to stay over valentines weekend which drove the price up - and it was not worth the extra cost. Bad points: 1) Reception smelt of smoke 2) The entrances ceiling was leaking from the rain 3) The room had damp 4) The shower hardly worked! 5) Minor point but the toilet seat didn't fit the toilet 6) My girlfriend had a bug jump on her when she got into bed which wasn't nice at all 7) Paint flaking off the ceiling and leaving dust on the bedside tables It seemed like a very dated hotel and maintenance hadn't really been kept up.

The western walton park hotel 10/02/2020 our wedding day.. I can personally recommend the ultimate wedding package for 2020 .. Amazing location with breathtaking views.. not to be missed !! Walking distance to Clevedon pier and cafes, bars etc Out of this world hotel with amazing staff ,friendly, polite, helpful,courteous and attention to detail was spot on .. Well now the food was top notch and all my friends and family were coming and telling how beautiful everything was.. and my belly was too! Rooms were spotlessly clean and extra blankets, bottle water,a hairdryer, tea, coffee and hot chocolate with kettle and cups,lovely big towels for the shower room..amazing size room so lovely big for all my present, suitable and us ..well the view of 411 luckily my bridal suite was so out of the world! Has to been seen to believed.. Bar was also great and drink prices were very good for hotel.. clean,tidy plenty of chairs and place to seat and enjoy the view of the Bristol Channel looking over to Wales .. Toilets were clean tidy with nice hand soap and lotion pumps .. good mirrors for us ladies.. Amazing staff,helpful,kind, courteous and all my friends and family could not sing there praise enough

We enjoyed our recent stay here whilst touring the southwest. This was the fourth hotel in the Best Western chain that we stayed at and concludes our trip. Fantastic views across the river with great staff and enjoyable atmosphere.

The overall feeling of this hotel is that it's in need of some TLC. As with all hotels of a certain age, they creak a bit and take a degree of extra heating. However if a hotel is going to grade some of its rooms as Executive standard then they really need to assess their acceptable criteria and then meet them. The setting and views are amazing, the staff were very helpful.