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Best Western Walton Park Hotel, Clevedon

4.0/5  - basé sur 1205 notations.
Wellington Terrace, BS21 7BL, Clevedon, Great Britain - See map
Best Western Walton Park Hotel - walton park hotel grounds and hotel The Best Western Walton Park Hotel is ideally located in the center of Clevedon. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy a little character on the cliff-top here at Best Western Walton Park Hotel! A stay in Clevedon is always a stay to remember, thanks to a spectacular position with panoramic views across the British Channel, Severn Estuary and Welsh Hills. And while standards at the hotel are high, journey times to surrounding points of interest are kept to a minimum with quick access to and from J20 of the M5 2 miles away, equally easy transfers to Bristol Airport just 11. 5 miles away and just 25 minutes separating guests from Bristol City Centre! The West Country is on our doorstep, but should you want to stay at the hotel for a little down time, our 45 individual bedrooms are the ideal place to catch 40 winks! Many have sea views and 5 conference/banquet suites add to our selection of space with high ceilings and natural daylight for various gatherings and events. The Somerset Restaurant offers Table d'hote and a la carte menus, and a comfortable lounge bar serves informal bar food for good measure! On the mornings of Christmas Day and Boxing Day only continental breakfast will be served.

Best Western

Walton Park Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 1205 guest reviews
NOTE ISSUED
Excellent
341
Very Good
477
Average
258
Poor
89
Terrible
40
REFER TO NOTICE
Business Business
175
Couples Couples
581
Family Family
240
Friends getaway Friends getaway
97
Solo travel Solo travel
56
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Old World Charm"

4
23/10/2018

The hotel is just lovely, rooms clean and quiet. Staff is attentive and friendly, and Brigit was especially helpful. The only drawback is the somewhat isolated location but the view makes up for the inconvenience.

"Stunning location and really excellent value"

4
20/10/2018

This hotel occupies a stunning location, high up and looking out directly onto the Bristol Channel. In some ways it's location reminds me of that amazing classic hotel Reid's Palace in Funchal, Madeira and I cannot say anything more favourable than that! I last visited the hotel back in the 1970s and it has changed, but not that much. There has been some modernisation, the old carpets have gone, revealing the original wide floor boards, now with a dark stain, a real classic look. There is a new bar area, which looks very modern with its own outside entrance, fine for some but to my mind a bit incongruous compared to the rest of the hotel. The stairs however could do with some work, as they are a bit creaky and the runners are worn, but the lift, oh the lift, an old Evans one from the 1920's is an absolute treasure and (note to the management) should be retained at all costs. Although an independent business, there is also an in-house treatments room (Coasts) offering a full range of treatments - I had full body and facial massages and both were very good. The rooms are comfortable, quite big, although the bathrooms are a little dated. The food is reasonable, I ate both in the bar and also tried the formal dining room. Both have stunning sea views. The staff are very friendly. It is clear that much of the hotel's business over the weekends is as a wedding venue and I can see how this would work well. I stayed during the week while on business and it was quite quiet, but I imagine it could be quite noisy if full with a wedding party. If you are looking for a typical modern hotel, then the Walton Park Hotel is not for you, but if you are looking for something with charm and and a little old fashioned, then do give it a try. And finally, at the prices they charge, I think it is really excellent value.

"A makeover is the icing on the cake."

5
16/10/2018

We have been going to the Walton for many ,many years, I first went with my parents in 1963. My wife and I had our honeymoon there in 1973. The makeover has brightened the hotel up and the food and service is brilliant.

"Our favourite short stay hotel!"

4
13/10/2018

We have family in Clevedon so when we visit them we stay here. Best Western were offering B & B in an executive room for £69. The room was large and bed comfortable and we had a sea view. Breakfast was really good. Staff are always very friendly. We will be back!

"Perfect room"

5
11/10/2018

Came here as a stop over on our way to Devon. Price wasn't cheap as it was £10 per dog and we have two but I asked for a room on low level and we were given the perfect room, 203. It was right next to the exit on ground level. There was everything you want in the room which was clean and had everything you could want.

"Perfect Wedding"

5
09/10/2018

We have just had a perfect wedding at this hotel last weekend. Obviously a lot of Weddings take place at this hotel, but this means that the Wedding day flows through perfectly. The waiting staff & master of ceremonies were excellent, polite & efficient. In fact, all staff were brilliant. We had a Wedding package including a DJ who was friendly & very good. There was continuous dancing all night. Over half our Wedding guests stayed the night following the Wedding in rooms with amazing views over the Estuary & beyond to South Wales. Ceremony & Wedding meal room looked lovely. An amazing setting and perfect Wedding day.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Navigate301526, Thank you for your review following your stay at the Walton Park Hotel. First of all, I would like to congratulate you on your wedding and we are very thankful for choosing us to host such a special day. The Walton Park Hotel is located near the gorgeous Severn Estuary and it is a quite popular venue for events and weddings. With the utmost attention to details, our dedicated in-house events & weddings work hard to make sure the weddings celebrated in our venue are special, unforgettable occasions by offering diverse options and I am glad this had been the case. Once again, thanks for choosing the Hotel and leaving your feedback. I will pass your comments to our friendly and commended staff. I am sure they will be happy to read them. We will be looking forward to welcome you back in your next visit to the area. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations .

"“Hygiene nightmare, charging for this room was borderline fraud!”"

2
05/10/2018

I paid £85 to have a room that has not been cleaned for months! The table and mirror and the lampshades were covered in dust and dirt. Out of 5 lampshades 2 did not work and the rest hardly gave any light, there was also a brown stain on the duvet cover. The curtains were torn and the roller blinds were broken as well as frayed! Absolutely disgusting and disrespectful to any customer foolish enough to believe their website . Needles to say the breakfast was not included and the price quoted buy the receptionist was higher than the site when we checked!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear StefaniaG213, Thank you for your feedback following your stay at the Walton Park Hotel. I am sorry to read your stay with us did not exceed your expectations and I would like to apologise for any issues you encountered. However, I am surprised to read your comments on the state of your room. It is our priority to make sure we provide excellent facilities and services this includes our highly praised breakfast, which as all the choices from the Bar and Restaurant menu, it's made from fresh and local ingredients. Also, all areas of our hotel are kept to excellent standards of cleanliness and maintenance by our commended housekeeping team. Should our guests have any comments, enquiries or need any assistance during their stay, our friendly team at reception, willing to go the extra mile and help where possible. Your feedback is important to us, as it helps us to improve. I will pass your comments to our team; they will inspect in more detail your review and take note of the issues you mentioned above. Once again, thank you for choosing Walton Park Hotel, our gorgeous hotel overlooking the Severn Estuary. I hope we have the opportunity to welcome you back on your next visit to the area and provide you with a superior experience. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"I would stay again"

3
23/09/2018

The hotel could be amazing. The rooms need a little TLC, the public areas are tired. They take dogs. The service was excellent. The views from my room were great and it was well appointed just a little tired. I would stay again.

"Lovely dog friendly with great views"

5
21/09/2018

Lovely hotel, dog friendly, clean & tidy room, welcoming staff, & great location! Had a lovely timr, as did the dog & breakfast was great. Only 1 thing i would say.....i would expect a slightly better desert menu.....your pics show wonderful puddings but only 4 available and only cold option was fruit salad....perhaps something to look at?

"Overnight stay"

4
18/09/2018

On arrival beautiful building and surroundings. Very friendly greeting as we checked in. The decor and rooms are a bit dated but my husband loved the old 30's lift. Our room was clean and spacious but also needed some updating, it got very hot in the room and only ventilation was the window. We did have a fantastic sleep the bed was super comfy and the view was beautiful, especially the sunset ?? Good selection at breakfast.

"Sunday lunch"

2
18/09/2018

Very limited menu. Cold soup, gristle all around the meat without enough vegetables, boring puddings. The fact that there was only one other couple there sums up the meal I think. We won't be hurrying back.

"Rather a small room"

1
14/09/2018

I write this review with a certain amount of sadness as I have been visiting this hotel for over 60 years. It is ideally placed in a quiet area of Clevedon with lovely views across to Wales. Unfortunately, probably through financial necessity it seems it has become the Wedding capital of North Somerset. We were there twice in a week when we witnessed three weddings. Yes we were warned about the wedding and the possible noise, through emails, incidentally I received one addressed to me and one addressed to someone else. When I reported this they seemed unconcerned about this breech of data protection. Yes we expected a bit of noise but one of our party had to phone down to reception at 2-30 because a riotous and extremely noisy party on the floor below. My son was woken several times by people shrieking and arguing out side his room. Our room was small, if someone was sat at the desk it was impossible to get from one side of the room to the other but it was clean and the facilities we're clearly quite new, such a shame the toilet seat was the wrong size. The food was adequate and breakfast was plentiful hot and tasty. The reception and waiting staff were very pleasant helpful and efficient and cannot be blamed for the antics of drunken wedding guests. Such a shame up until these to visit I have always enjoyed my stays but I will think twice about booking again.

"Mrs S Sentance"

4
13/09/2018

Very good stay the food was great although the bar drinks were quite high.Our room on 2nd floor (2 nights), was great over looking the seaOur third night in a smaller room wasn't so good with a noisy pipe regarding heating the water tanks....

"Magical wedding"

5
09/09/2018

We have stayed at Walton Park a few times and in August we held our wedding there, I can not thank the whole team enough for all their hard work and we had a magical day. Receptionists...as always friendly and welcoming to us and our guests, checking in was well organised and quick despite most people turning up together. House keeping...everyone's rooms were clean and tidy and a special thank you for tidying the bridal suite as after getting ready it looked like a bomb had hit, later in the day we returned and the room was immaculate. The function rooms were lovely and clean and the outdoor area of the wedding looked amazing too. Food...every meal we have eaten here is quality but our wedding breakfast and buffet were amazing, everyone enjoyed the food and commented on how tender the meat was. The staff worked hard setting up the room to look lovely and the staff that were serving were professional and attentive. The master of ceremonies was lovely...thank you. All staff involved were outstanding , thanks to Kat the coordinater and everyone involved The team that work at this hotel make it a great place to stay, thank you all for all your hard work ...see you again soon

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear RachBenn, Thank you for your review following your stay at the Walton Park Hotel. First of all, thank you so much for choosing us for such a special occasion (and by the way, congratulations on your wedding!). I am glad to read you had such a positive, unforgettable experience with us and I will make sure that Kat and all the involved staff read your review. I am sure they will be more than pleased to read such kind comments. When hosting a wedding, it is our priority to take care of all details with the utmost importance, working hard to provide excellent facilities and services. This includes our selection of well equipped, comfortable accommodation, kept to excellent standards of cleanliness by our commended and thorough housekeeping team as well as our highly praised variety of choices from our dining venues' menus, made with fresh and locally sourced ingredients. Once again, thank you so much for choosing to host your wedding at the Walton Park Hotel. Should you visit the area again, we will be more than glad to welcome you back at the Walton Park Hotel. The Hotel is overlooking the gorgeous Severn Estuary and located near local attractions such as Weston Super Mare, Clevedon or Bristol. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"Room 509"

2
09/09/2018

Positives Comfy bed, nice food, nice staff, sea view Negative Ceilings in room and bathroom peeling needs re decorating. Although a lovely old building the whole place needs upgrading or at least painting. Room 509 avoid

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
to read your comments on the room 509 and I will pass along the comments to our staff. They will take note of the issues you mentioned in your review and inspect them in more detail. It is our priority to make sure our guests have a positive experience and we do so by offering high quality amenities, including our selection of well-equipped, comfortable rooms (kept to excellent standards of cleanliness and maintenance by our friendly and thorough team) as well as our highly praised Bar and Restaurant facilities, with menus made with fresh and local ingredients. Once again, thanks for choosing us and leaving your feedback. Should you visit the area again, we will be more than glad to welcome you back at the Walton Park Hotel. The Hotel is overlooking the gorgeous Severn Estuary and located near local attractions such as Weston Super Mare, Clevedon or Bristol. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"What a VIEW!"

5
31/08/2018

I have to say the highlight of the stay here is the people. The Reception staff, the housekeeping staff, and the restaurant servers could not have been friendlier. We were given great recommendations for a morning run, restaurants, sites to see, etc. I especially enjoyed the friendly woman in the pub; she just made our trip. Thank you. Clevedon is one of the jewels of England; we feel like you wouldn't go here, but this hotel is a great reason to go. The dining and exploring were awesome. I'd say this.... the building is magnificent and stately, and inside is very nice, but it could use a little makeover. Not important to us, but worth noting.

"Family stay"

5
28/08/2018

The Walton hotel provided an excellent quality stay for our family weekend. Although the hotel were busy with weddings all weekend we received top rate service from all staff members. The hotel is lovely and quirky and I can image there to be a beautiful view had the weather been nicer.

"Beautiful setting"

4
28/08/2018

This hotel is full of character, formerly old Victorian houses converted into hotel.Very warm welcome on arrival. Loved the ancient lift(please do not replace) also our very spacious room in the eves with gorgeous sea view.. No air con, but a large fan was speedily provided. Very well equipped bathroom with nice toiletries & large good quality towels. Good wifi and tea/coffee with biscuits. The breakfast served in the restaurant was the conventional hot/cold buffet plus other items to order. Nice to have a pot of coffee. The service was friendly & efficient. Very good evening menu, changed daily, also decent wine list. Service could not be faulted throughout. We shall return.

"Short break by the sea"

5
19/08/2018

We booked a room with sea view. We weren't disappointed. Beautiful views, tastefully decorated, comfortable large room with en suite. Staff were very friendly and helpful. We opted to explore local cafes and restaurants for meals, but did have soup and sandwich on first day. Very tasty. We would happily visit again. They also allow dogs, although we didn't take ours on this trip.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Jayne, Thank you for your review following your stay at the Walton Park Hotel. I am glad to read you enjoyed our gorgeous views to the Severn Estuary and found the facilities of our charming accommodation – Including our array of comfortable and well equipped rooms – to your liking. I am glad to read your experience was positive and you enjoyed the meals of our highly praised restaurant and bar venue menus, made with fresh, locally sourced ingredients. Also, we would like to note that dogs are allowed to stay in our charming hotel should our guests want to bring them to their trip. Your feedback is important to us and I will pass along your comments and compliments to our friendly and commended team. Once again, thank you for choosing Walton Park Hotel, our gorgeous hotel overlooking the Severn Estuary. I hope we have the opportunity to welcome you back (with your dog if given the opportunity) on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Mixed bag"

3
15/08/2018

Good things: friendly receptionist and nice welcome. Thoroughly enjoyed sitting in relaxing terrace bar drinking wine and watching the shipping in the Bristol Channel on a somewhat bleak August evening - totally chilled following good steak burger and equally good minute steak with garlic butter. Helpful barman. Good breakfast buffet with very helpful staff - especially the two blonde ladies - sorry didn't get names.Food regularly replenished. Dog friendly. Less positive - threadbare somewhat grubby carpets on stairs leading down to our room - 204 - carpet outside room becomes increasingly grubby as it leads to door to garden. Room was disappointing with brown nylon carpet in inner hallway leading to grey badly fitted and stained carpet in room which was itself furnished with old fashioned dark wood furniture and a somewhat eclectic mix of 2 beige chairs, one grey checked chair and a horrid dark blue leather sofa - felt like a downmarket seaside b&b. Wish I'd packed slippers. Some mouldy bath seals - bathroom appeared to be reasonably newly refurbished - so nothing some bleach wouldn't sort in minutes. Positive - what you expect of a Best Western - sewing kit, biscuits, tea and coffee, mints and a really good night's sleep lulled by the noise of the sea and the wind outside. It's possible that the non dog rooms are better but we travel a lot with our dog in the UK and Europe and we've never felt the dog to be a reason for a poor standard room.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Aramanta, Thank you for your review following your stay at the Walton Park Hotel. I am glad to hear your enjoyed the gorgeous views of our charming building and found the facilities to your liking. We work hard to provide a pleasant experience to our guests by offering high quality amenities and services, including our highly praised bar and restaurant menu, made with fresh, locally sourced ingredients as well as our selection of comfortable, well-equipped accommodation. Also, we would like to note that we are a dog-friendly hotel, and we are eager to welcome dogs should our guests want to bring them to the Walton Park Hotel. Whilst I am happy to read your experience with us has been positive, I am surprised to read your comments about some areas of our premises. Our thorough and commended housekeeping staff makes sure all areas of the Hotel are kept to excellent standards of maintenance and cleanliness. As it helps us to improve, your feedback is important to us. I will pass along your comments to our team who will take note and inspect the issues mentioned in your review. Once again, thank you for choosing Walton Park Hotel, our gorgeous hotel overlooking the Severn Estuary. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"OK"

3
14/08/2018

OK - it was fine for our stop-off on the way South off the M5. Our stay was during the very hot weather and our room was up in the eaves with a very small window - so quite hot ! It was a Sunday so no restaurant service for dinner. We did book a table in the bar area for an evening meal when we booked the room. On arrival we asked the young lady in the bar if we could have one of the tables in the window which overlooked the bay and she said she would keep one for us. Our table was booked for 7.30pm and we came into the bar at about 7.20. One might have guessed that she had a table for us in the middle of the room as far away from any window as possible ! The meal was very good and surprisingly good value. Breakfast was good as well.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear William W, Thank you for your review following your stay at the Walton Park Hotel. I am glad to read you enjoyed our highly praised bar and restaurant venues. Our menus have plenty of choices made with fresh and locally sourced ingredients and I am happy that you also found the breakfast to your liking. However, I would like to apologise for any issues you encountered with your room temperature. It is our priority to make sure we provide a pleasant experience by providing (among many other amenities) comfortable, well-equipped rooms kept to excellent standards of cleanliness by our commended and thorough housekeeping team. Should our guests have any comments, enquiries or need any assistance our friendly team at reception will be pleased to assist where possible. Your feedback is important to us, as it helps us to improve. I will take note of your comments and compliments and pass them along to our staff. They will also inspect in more detail the issues you mentioned in your review. Once again, thanks for choosing us. Should you visit the area again, we will be more than happy to welcome you back at the Walton Park Hotel. Our hotel is overlooking the Severn Estuary, a very popular area that our guests love to visit, near various attractive locations such as Clevedon or Bristol, one of the most cultural cities in the UK. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Location Location Location - Clifftop hotel that's full of character with friendly service"

4
10/08/2018

I stayed here for one night (B&B) as I was in the area for my work. It was my first stay here and first visit to Clevedon. The hotel is pretty old and parts of it feel a little dated, although that all adds to the character of the building. The staff I encountered were all very friendly. The hotel sits on the clifftop and offers amazing views over the Bristol Channel and across to Wales. The historic pier is approximately 15 minutes stroll away. The room was well equipped although a little tight for space, with the bed being quite close to the door as you walk in. The room had a desk, free Wi-Fi, plenty of sachets of coffee, tea etc and a kettle, TV, enough storage space, plenty of power sockets (although some were a little tricky to access under the desk). The bathroom was a reasonable size. The only minor niggles was a fairly weak shower, and a lack of air-conditioning in the bedroom (which wasn't a surprise given the age and design of the building). I was able to open up the window and get a little air into the room, but it stayed pretty warm throughout the night. Breakfast buffet was good with plenty of chilled fruit, hot dishes, and coffee was served at the table. Overall this was a nice hotel with friendly staff and situated in a wonderful location, just don't expect it to feel modern.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Davidjellis, Thank you for your review following your stay at the Walton Park Hotel. I am glad to hear you enjoyed your break at our charming building with gorgeous views to the Severn Estuary and found the facilities to your liking (including our highly praised breakfast, made with fresh and locally sourced ingredients). At the Walton Park Hotel we offer a selection of comfortable, well-equipped rooms that are kept to excellent standards of cleanliness by our commended housekeeping team. Your feedback is important to us as it helps us to improve, I will pass along your review to our team who will also take note of the issues you mentioned and will inspect them in more detail – I would like to apologise for any issues you encountered regarding your room temperature. Our priority is to ensure a pleasant experience with us, we are eager to go the extra mile and assist where possible should any of our visitors have an enquiry or need. Once again, thank you for choosing Walton Park Hotel, our gorgeous hotel overlooking the Severn Estuary. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Wedding part disturbance"

2
10/08/2018

During our stay at the Walton park, we loved the room and it's simplicity. However as night came and the wedding party we're celebrating their evening, the jumping and dancing on the floor above our room was causing the windows and walls to shake. We were unable to sleep due to the fact that everything was shaking and the noise booming above. The music just seemed to get louder and louder and having a wedding the next day it was not ideal to be kept up that late. I suggest that the rooms below the dance floor and the level of the wedding should be allocated to those who are attending that wedding- this way no one would be disturbed.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear EilaArtem, Thank you for your review following your stay at the Walton Park Hotel. I am glad to hear you found your room to your liking. It is our priority to offer a pleasant experience to our guests which includes providing high quality facilities and services -- for instance, our selection of comfortable rooms kept to high standards of cleanliness by our friendly and professional housekeeping team. However, I would like to apologise for any noise issues you encountered during your stay with us. As noted in our website, our hotel is a popular venue for events and weddings. We try to keep the noise to a minimum level to ensure the rest for our guests. Should our guests have any needs or comments during their stay, our friendly team at reception will be happy to go the extra mile and assist where possible. Your feedback is important to us as it helps us to improve. I will pass along your comments to our team who will take note and inspect the issues mentioned in your review. Once again, thank you for choosing Walton Park Hotel, our gorgeous hotel overlooking the Severn Estuary. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Diisapoibted in lack of facilities"

3
08/08/2018

Advertised restaurant and terrace bar - when arrived on Sunday was going to have lunch but there was not food facilities . On booking in was told restaurant was closed that evening but we ccoukd eat in the bar /bar menu only .the next day we had been out all day came back hungry only for a sign to say no food available till later that evening due to large function . Which yes I understand but we are all paying guests why should hotel residents take a back burner to functions . Very disappointed that we never managed to get to eat at the hotel but not thru not want of trying . Not good we paid for facilities that were not availble . We could have booked into a local b n b for half the price and ate out each night .. which was what we had to do at this hotel in the end

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Josie B Thank you for your review. I am sincerely sorry that you were not able to dine in our restaurant during your stay and experience the wonderful views out across the estuary. Our terrace bar does offer an extensive menu with many popular dishes that our residents and locals regularly enjoy. Your feedback is most welcome and will be shared with the hotel management to ensure we continue to deliver the level of service, standards and hotel facilities that our guests have come to enjoy. We do hope we have an opportunity to welcome you back again, should you wish to book a future reservation please contact the hotel directly and we will be only too pleased to assist you and ensure your next visit meets and exceeds your expectations. Once, again thank you for your feedback and for choosing the Walton Park Hotel. Kindest regards Laura Guest Relations Assistant

"Wedding service- Good but could improve if they listened to feedback"

3
07/08/2018

I want to start this review but saying the service before the wedding, especially from Kat, was good & the wedding was a great day for all the right reasons BUT some areas could be improved. Please note I did try to discuss my observations with the hotel before writing this review as I thought by approaching them that, although too late to change the issues we encountered, it might give the hotel the opportunity to address the points raised and potentially improve the experience for future weddings. The email I sent to them included: Arrival Drinks: Some of the jugs of Pimms had obviously been mixed with soda rather than lemonade and was undrinkable.  More than one guest mentioned the “strange taste” and commented that they saw people taking a glass but putting it down as soon as they had tasted it.   The starter:  Terrine and butter served on hot (fresh out of the dishwasher??) plates = watery mess.   Wine service:  a)       Extremely slow, it was embarrassing that my husband had to prompt twice for service, it looked to our guests that we hadn't provided enough.  I also sincerely doubt that all the bottles of wine included in the package were served (if the wine had been place on tables as discussed at one of the pre-meetings this would have been a lot easier to clarify)  .     b)      The sparkling wine was served at least 30 minutes prior to the toasts so that it was no longer cold when guests drank it.   General Points: a)       As the sparkling wine had been served we asked if we could do the speeches and were told that these needed to be after the cake had been cut and coffee had been served.  Why? The cake wasn't being offered with the coffee it seems again the order was to fit in with what worked best for the hotel rather than for a valid reason. b)      After the meal (approx. 17:45) the announcement of “we need to clear the room, come back at 19:30 you are free to do what you want until then” managed to disperse the guests (some went to their rooms others to the pier etc.) if the announcement had been “if you would like to go through to the bar while we transform the room” not only would the hotel have made more money at the bar but would have kept the guests together. c)       Why such a long turn round time – or why were we not informed that it would take this long prior to the wedding?  If we had known there would be such a delay we would potentially have gone for a later wedding. d)      Several guests had stayed on the Friday evenings, not all rooms received, or were given the opportunity of a refresh, clean towels, additional tea & coffee etc.  I appreciate ‘the bride' was using the bridal suite until 13:00 but as general check-in is 15:00 it would have been nice if the room could have been given a quick refresh of towels, clearing glasses / water jugs etc. used while she was getting ready.   The DJ: During the pre-wedding meetings we were advised to invite evening guests from 19:30 as the first dance would be 20:00.  When the groom asked the DJ shortly after 20:00 when the first dance would be he was told the hotel preferred it to be after the buffet had been served. I appreciate the DJ is “included” in the wedding package but disappointed he preferred to fit in with hotels preferred timings rather than the bride & grooms wishes. Second wedding: a)       Preparation for the second wedding seemed to take precedence over ours. The service up to the point of preparing for the second wedding was good, from then on it felt that we were an inconvenience.  If there aren't enough staff to cover two weddings don't accept two bookings. b)      The duty Manager started to remove chair covers while photographs were still being taken and before we were called through to eat. When I mentioned the wine to him on the Sunday morning he said that he was unaware of this as he was out supervising the second wedding ceremony.  Unfortunately they totally dismissed me with “I am normally very fortunate to receive many compliments regarding the Weddings at the hotel which the majority of team and myself have hosted for a number of years.  We always follow the same procedure for each wedding.” When I tried to say that I thought the manager had missed the point she referred my email to D. John Williams, Group Operations Manager, Latona Leisure Ltd. who unfortunately also completely dismissed any of the points raised, choosing instead to completely believe his staff. His comments included: “The Pimms and Lemonade, I am assured, was lemonade not soda. The Disc Jockey says he had discussed the ‘First Dance' with your daughter and the groom. The wine is served as was so that everyone can have their choice. We do not ‘rush' service but that should have been resolved with better communication. The removal of sashed was to move them to the Reception Room, there being only one set of that colour available. I am also assured that the second wedding did not impact on your day in any way.” My recommendations: 1. Think very carefully about timing of your wedding (ours was 13:00) - maybe later weddings don't become as ‘rushed'. 2. Make sure you go through timings carefully, and get them written down. 3. Don't bother paying extra to have the Pimms - if you stick with the Bucks Fizz which is part of ‘the package' hopefully there is less room for error. 4. Suggest either the wine is put on the tables or make sure you ask to see the empty bottles (sounds drastic but less open to doubt). 5. Ask for the ‘fizz' to be served just before the speeches. 6. Suggest that the hotel invest in more seat sashes so that staff don't have to walk through guests having their photographs taken (we had blue so not an unusual colour). 7. Remember that the DJ included in the package works for the hotel on a regular basis - he cares more about fitting in with them than the bride & groom. They have offered a “complimentary overnight stay” on the first anniversary- totally proving that they have missed the point completely. Book your wedding at the Walton Park and I'm sure you will have a great day - just be more prepared than we were that they “like things their way”. P.S. Be careful with your younger guests, the registrar announced to parents “don't worry about the little ones during the service, just let them roam”. One set of parents were extremely lucky that when their 2 year old son slipped through the railings there was a bush to save him!

"Reminds m of an Agatha Christie novel."

4
05/08/2018

Faded grandeur but immaculately clean and wow the views over the Bristol Channel. Ideally situated. Far better than a chain motel in the city centre. Would visit again. Clevedon is a lovely little spot.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Louise H, Thank you for your review following your stay at the Walton Park Hotel. I am glad to read you enjoyed the location of our gorgeous hotel and you found the facilities of your liking. It is our priority to make sure our guests' experience pleasant and this is why we aim to provide high quality facilities, amenities and services, including our selection of comfortable rooms, well equipped and kept to excellent standards of cleanliness. I would like to thank you for your compliments, which I will pass to our friendly and commended staff and I am sure they will be happy to read. Once again, thanks for choosing us. Should you visit the area again, we will be more than happy to welcome you back at the Walton Park Hotel. Our hotel is overlooking the Severn Estuary. It is an area our guests love to visit, as there are various attractive locations nearby – for instance, Clevedon or Bristol, one of the most cultural cities in the UK ¬–. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Wedding 30th June 2018"

5
04/08/2018

Amazing location for an amazing day. The venue host was extremely well organised. Wedding ran very smoothly considering there was no rehersal. Food was light and filling (summer style roast). Rooms were large clean and well presented. Having the view across the Severn river to Southwales, the sunset is something to experience first hand!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Tomos H, Thanks for your review following your stay at the Walton Park Hotel. I am glad to see you enjoyed our gorgeous hotel and its facilities at our stunning premises. I am happy to read everything went smoothly in the wedding. In such special occasions, our priority is to ensure we provide such a special, unforgettable experience for all guests by offering high quality services and facilities – including our highly praised Bar, Restaurant and Breakfast menus, made with fresh and locally sourced ingredients and our selection of clean and well-equipped accommodation. Our wedding and events' team is always ready to go the extra mile and help where possible should our visitors have any enquiry or need. Your feedback is important to us, and I will pass your compliments to our friendly, commended staff, who I am sure they will be more than happy to read. Once again, thank you for choosing Walton Park Hotel, our gorgeous hotel overlooking the Severn Estuary. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Great Stay"

5
04/08/2018

My room was great, a good size with a lovely comfy bed and free wifi. It was spotlessly clean. There was ample food at breakfast, and bar meals were quite good, though a bit expensive. It was busy in the bar every night so you might need to book a table. There were 2 weddings in the hotel one night which meant the lobby area was very busy & noisy and the bar was fully booked for part of the evening, but I didn't hear any noise in my room.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Gillian P, Thank your for your review following your stay at the Walton Park Hotel. I am glad to read you had a pleasant break and you enjoyed the vast selection of high quality facilities our gorgeous hotel offers, including our varied choices of food in our highly praised menus (Bar, Restaurant and Breakfast), made with fresh, locally sourced ingredients. I am also happy to read you enjoyed your room. At the Walton Park Hotel, our accommodation is well-equipped and kept to excellent standards of cleanliness by our friendly and commended housekeeping team in order to provide an excellent experience. I would like to apologise for any delays you might encountered in our dining and bar venues. Please note our staff works hard to make sure all orders are delivered on time during busy times; also, during events, we always try to keep the noise to a minimum level in order to guarantee the rest of all our guests. Once again, thank you for choosing Walton Park Hotel, our gorgeous hotel overlooking the Severn Estuary. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Disappointing"

3
02/08/2018

Booked to stay at this hotel as friends were getting married here. The overall decor of the hotel is in need of some TLC. The interior could do with an overhaul. Our bedroom was very clean and the bed very comfortable. Had a very disappointing evening meal in the main dining room but the breakfast buffet was excellent. The staff were friendly and the actual wedding venue was fine. It was nice to be overlooking the estuary.

"Dog-friendly break away "

5
27/07/2018

Stayed for 4 nights on a short break. We have a large dog who was made to feel very welcome. Nice room, although hot (very warm weather). However we were given a fan for the room. Great breakfast choice and meals during the day. This is an older building, and hence some areas are a little dated but not an issue to the comfort and service provided. Plus side the staff are friendly and helpful. Would definitely return.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Nicola H, Thank you for your review following your stay at the Walton Park Hotel. I am glad to read you enjoyed your break and facilities at our gorgeous hotel overlooking the Severn Estuary. At our pet-friendly hotel, it is our priority to make sure our guests have a comfortable experience by providing them high quality amenities – including our varied choice of food, made with fresh, locally-sourced ingredients. Also, I am pleased to read our staff provided quickly and efficiently a solution for the heat. Should our guests have any enquiries or need with regard their room, our friendly and commended team will be more than happy to go the extra mile and assist where possible. Once again, thanks for choosing us. Should you visit the area again, we will be more than happy to welcome you back at the Walton Park Hotel. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Fantatsic Views."

4
25/07/2018

An interesting hotel although a bit tired and scruffy arond the edges. Quirky old lift that would be excellent for a 'Poirot' drama - sliding gates and everything! Unable to get a room with a sea view so had aview of the road and houses across the road, whcihthankfully ismt buisy so we could sleep witht he windoes open. Windows were rotting and the roller blinds were broken. No air-conditioning but reception did provide us with a fan when we asked. Comfy bed, small bathroom with large bath towels and toiletries. Pity that the tiny shower cubicle didn't actually have anywhere to put the toiletries and bending down to retrieve said toiletries from the shower tray was a bit like a yoga exercise! Beautiful lounge with spectacular views. Small restaurant serving a good cooked breakfast and a modern bistro/bar which also served a good meal, although our starter was delivered at the same time as the main-courses! Worth a walk the quarter mile to see the pier. There is also a path that runs along the top of the cliff and past the hotel garden. Sadly there is no formal route from the path into the hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Andrew D, Thank you for your review following your stay at the Walton Park Hotel, our gorgeous hotel overlooking the Severn Estuary. I am glad to read you enjoyed your break at our characteristic, charming premises and the facilities were of your liking and our team provided you quickly and efficiently a solution. It is our priority to ensure our guests high quality service and should our customer have any issues or comments with their accommodation our friendly, commended staff is more than happy to go the extra mile and help you where possible. Our hotel rooms are well-equipped with modern-day facilities and all areas of the Walton Park Hotel are kept to excellent standards of cleanliness by our housekeeping staff. I am also glad to read you enjoyed our dining and bar venues. All our food is made with fresh-locally sourced ingredients by our commended kitchen staff. I apologise if there was any delays with your meal, please note that these facilities are usually busy and our staff works hard to make sure all our visitors have a pleasant experience. Your feedback is important to us, as it helps us to improve. I will pass your comments along to our staff, who will inspect the aforementioned issues raised on your review. Once again, thanks for choosing us. Should you visit the area again, we will be more than happy to welcome you back at the Walton Park Hotel. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"OUR WEDDING IN JULY"

4
24/07/2018

We had a perfect wedding at The Walton Park Hotel on a very hot Saturday afternoon. The team at the hotel made us feel so welcome and relaxed about the whole day from the initial meeting right up to the day. Everything was just perfect and the food and service were both excellent. The hotel bridal suite was lovely as were the rooms for my daughter and other relatives. SOme parts of the hotel need painting and freshened up but the rooms we all had were lovely. Thank you to Marie and Kat and all the team.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Lorraine C, Thank you for your review following your stay at the Walton Park Hotel. I would like to thank you for choosing us for such a special occasion (congratulations, by the way!) and I am glad to read that the facilities were of your liking and our friendly, commended staff made sure you had an unforgettable experience. It is our priority to ensure high quality service and amenities – our selection of rooms are well equipped with modern day facilities and are kept to excellent standards of cleanliness by our efficient housekeeping service. As it helps us to advance, your feedback is very important for us. I will pass along your comments to our team, who I am sure they will be happy to read. Once again, thank you for choosing Walton Park Hotel, our gorgeous hotel overlooking the Severn Estuary. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Brilliant"

5
22/07/2018

Nice hotel with nice views spacious rooms and a nice breakfast in morning and great service from mark, would definatly come back for a visit , bar prices pretty reasonable for a hotel and all staff were very friendly

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Jackyboi85, Thanks for your review following your stay at the Walton Park Hotel. I am glad to read you enjoyed your stay with us and you found our facilities at our gorgeous property overlooking the Severn Estuary of your liking – including our highly recommended breakfast, made with fresh, locally sourced ingredients and our well-equipped selection of spacious rooms, kept to excellent standards of cleanliness by our commended housekeeping staff. Your feedback is important to us, and I am sure Mark will be more than happy to read your comment. Once again, thanks for choosing us. Should you want to visit the area again, we will be more than happy to welcome you back at the Walton Park Hotel. Best regards, Laura Guest Relations

"Average hotel"

3
21/07/2018

I visited Walton Park with some friends and was immediately struck with the size of the hotel as smaller than the pictures show and only has a small size car park. Checked in and was given a key for Room 502, although hot and irritable the woman on reception was quite slow. The lift was obviously a period feature The room was a good size sea view room but was hot and no air conditioning. We had dinner in the bar, nothing too special but with drink approx. £16. However, space at tables was quite cramped and became quite rowdy as evening went on due to wedding parties. Breakfast was buffet style...again ok. Visited Clevedon Pier and Hill Road...not really my cup of tea but road where hotel situated is very, very busy and difficult for cars, yet alone buses to drive down. Almost becomes a one way street and due to weddings taking place, couldn't risk losing car parking space. We were meant to be returning but would prefer a more modern accomodation with air conditioning, which takes me to another point in regards to Data Protection. Decided to cancel the two nights booked for August only to have information given to a third party.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Kim S, Thank you for your review following your stay at the Walton Park Hotel, our hotel overlooking the Severn Estuary. I am disappointed to read that your experience with us did not live up to your expectations. It is our priority to ensure our guests have high quality services and facilities – including our highly praised breakfast, made with fresh, locally-sourced ingredients and our well-equipped rooms, kept to excellent standards of cleanliness by our professional housekeeping staff. As noted in our website, our hotel is a quite popular events and wedding venue and we try to keep the noise level to a minimum in order to ensure that all our guests have the same pleasant experience in our premises. Your feedback is important to us, as it helps us to improve. I will pass your comments along to our staff, who will inspect the aforementioned issues raised on your review. Once again, thanks for choosing us. Should you visit the area again, we will be more than happy to welcome you back at the Walton Park Hotel. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Just ok"

3
25/06/2018

A bit of a tired old hotel. Staff friendly. Top floor room with good view but window very small. Breakfast was ok (advertised through booking website at £14 but £10 at the hotel). I wouldn't like to pay ‘top dollar' for it and unlikely to stay there again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Thebarr2017, Thank you for your review following your stay at the Walton Park Hotel. I am sorry to hear your experience with us did not live up to your expectations. Overlooking the Severn Estuary, the Walton Park Hotel is well equipped to provide a pleasant experience by offering high quality services, facilities and amenities – including our highly recommended breakfast made with fresh, locally sourced ingredients and free car parking for our guests. Your feedback is important to us as it helps us to improve. I will pass your comments along to our team who will have look into the areas of improvement you have mentioned. Thanks for choosing us, and should you visit the area again we would like to welcome back to the Walton Park Hotel. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"wonderful stay again"

4
23/06/2018

My boyfriend booked us a night away for my birthday we have stayed here before and enjoyed it very much so he booked again we had a lovely room with a lovely big shower the bed was so comfy the staff are so friendly and helpful there is a really lovely atmosphere here we had our evening meal in the bar the food was again absolutely fab very hot and cooked to perfection the weather was glorious throughout the day which was a bonus so we walked into Clevedon and walked along the front and then back to the hotel for a drink sat out on the lovely terrace overlooking the sea before check in time and then to finish off a wonderful day and night you get up to a wonderful cooked breakfast that sets you up for the day we are already looking forward to our next stay

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Kim M, Thank you for your review following your stay at the Walton Park Hotel. I am glad to read you enjoyed your breaks with us in our gorgeous property overlooking the Severn Estuary. It is our priority to ensure a pleasant experience by providing high quality services, facilities and amenities including our varied choices of food and drinks made with fresh, locally sourced ingredients. We take pride in our friendly, highly commended staff who will be more than happy to assist to our guests' needs - I am sure they will be pleased to read your feedback. Thanks for choosing us and we look forward to welcome you back in your next stay at the Walton Park Hotel. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Good stop over"

4
20/06/2018

The photos of the hotel make it look much bigger than it is. However the service is good and we were very satisfied with Room 406. We had lovely views over the Estuary and the room was clean, quiet and nicely furnished. The bed was very comfortable and it was nice to have a heated towel rail in the bath room for nice warm towels. The lift brought back memories and is still fully serviceable. The bar and the Restaurant both have lovely views. The food in the bar was adequate and the buffet breakfast provided plenty of choice with some items available to order and was served in the dining room. The parking is down a slope which might be a problem for those with mobility problems. There appears to be only one Disabled parking place immediately outside the hotel. Overall a pleasant break and easy to get to from the M5

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Pengor, Thank you for your review following your stay at Walton Park Hotel. Ideal for those looking for a pleasant experience, our hotel has gorgeous views to the Severn Estuary and it is well equipped to provide high quality service, facilities and amenities – including our highly recommended varied choices of fresh food, made with locally sourced ingredients as well as our free car parking for our guests. I am glad to hear you enjoyed your break with us and you were very satisfied with your room, I will pass your comments to our commended and friendly team - who I am sure they will be happy to read. Thank you for choosing Walton Park Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Our Wedding Day!"

5
17/06/2018

Where do I start?! Absolutely amazing service, Marie, Kat and the team were fabulous. We couldn't have asked for a more superb day. Attention to detail was brilliant, our day went so smoothly and the food was delicious, our guests all commented on how lovely it was and what a wonderful time they had. We had a band set up in the evening and has use of the resident DJ, who again was marvellous, interacting with our band as though they'd worked together before! We had a really fantastic day, thanks everyone!!!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Karen L, Thank you for choosing Walton Park Hotel as a venue for your special day (and by the way, congratulations!). I am really glad to hear that our professional, commended staff went the extra mile and made sure your experience in our gorgeous hotel overlooking the Severn Estuary was unforgettable and idyllic. I am pretty sure that Marie, Kat and all our staff will be really happy to read your feedback. Once again, thank you for choosing Walton Park Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Faded Charm"

3
16/06/2018

This hotel has lovely views over the Severn estuary which can be enjoyed from some of the rooms, the restaurant and the bar. There is a private car park a short walk away. Check in was straightforward. The walk to my room one floor up gave an indication of the hotels past and present. The carpets were once of good quality but are now worn and faded. There's a lovely old wooden lift with quaint operating instructions. My room was basic by modern standards but was clean enough. The en suite bathroom was accessed through a sliding wooden door which you locked using a hook and eye! The bathroom itself again was adequate and clean. A visit to the bar was enjoyed as it was already late in the evening and when asked what time they closed they replied that as resident we would decide that! If we wanted a drink they would always serve you regardless of the time. Refreshing nowadays. To sum up you can see this was once a quality hotel but it now needs money spending on a revamp to bring it up to the standards of similarly priced modern hotels.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear DodgetheViper, Thank you for your review following your stay at the Walton Park Hotel. I am glad to hear you enjoyed your break in our building with lovely views overlooking the Severn Estuary, equipped to provide high quality service, modern-day amenities and facilities - including our highly recommended bar and free car parking to all our guests. As it is our priority to make sure we offer a pleasant experience, your feedback is important to us as it helps us to improve. Thank you for choosing Walton Park Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Overnight stay"

4
13/06/2018

We stayed one night at this hotel as we were attending a wedding at the nearby castle. There was also a wedding taking place at the hotel. An older establishment overlooking the Severn estuary. We were fortunate to have a sea view from our room. The room was very comfortable and reasonably appointed. The staff could not have been more helpful. As we were not part of the hotel wedding party they apologised in advance in case of any noise however they put us in a room well away from the entertainment. The breakfast in the morning was excellent.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear TripMember061620171, Thank you for your review following your stay at the Walton Park Hotel. I am glad to hear you enjoyed your stay in our gorgeous hotel overlooking the Severn Estuary and Welsh Hills. Our friendly, commended staff is always making sure they provide an excellent customer service as well as high quality facilities and amenities (including our very recommended breakfast). I am pleased to read they guaranteed a solution that helped to make your break with us a pleasant experience. I will pass along your comments to our team who I am pretty sure they will be happy to read. Thank you for choosing Walton Park Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Superb"

5
07/06/2018

We stayed here for 1 night before heading to the south hams. We have stayed before. The hotel is beautiful and the staff go out of there way to please you. Beautiful sea view from our room. Breakfast is a cavery style so you can help yourself to as much as you like. If you are planning to stay in cleavdon you must stay here. We are holidaying again in August and will be hopefully staying again the night before.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Mcmahonandco, Thank you for your review following your stay at the Walton Park Hotel. I am glad to hear you enjoyed you stay in our gorgeous hotel overlooking the Severn Estuary. It is our priority to ensure high quality services, facilities and amenities – including our very recommended breakfast. I will pass along your comments to our team - I am really sure they will be happy to read them. Thank you for choosing Walton Park Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Great period hotel but Restraunt!"

4
03/06/2018

We really enjoyed our stay at the Walton park hotel. Quirky but clean and well run. The staff were outstanding as they were very helpful and polite. One of our party was gluten intolerant but this was no problem and they went out of their way to please. We only ate in the restaurant one evening and that was fortunate as the experience was not good from the food standpoint. Very indifferent quality and no idea re taste combinations. They really should invest in a real Chef! Breakfast on the other hand was very good and no complaints. Would I return? yes but I would eat elsewhere.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Richard G, Thank you for your review following your stay at the Walton Park Hotel. I am glad to hear you enjoyed you stay in our gorgeous hotel overlooking the Severn Estuary. It is our priority to ensure high quality services, facilities and amenities – including our restaurant and breakfast services. Indeed, we are an allergen aware restaurant. Should our guests have any allergies (gluten, nuts and any other allergens) we can provide alternatives and all the necessary information once they let us know before placing an order. You feedback is important, as it helps us to improve. I will pass along your comments to our team. Thank you for choosing Walton Park Hotel. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Nice location and staff really helpful."

3
31/05/2018

I stayed here for one night and overall was satisfied with my stay. The hotel itself is a stunning building in a lovely location overlooking the sea/estuary. It wasn't the best weather when I stayed but can imagine on a nice sunny day how beautiful it would be. The staff are really nice and very helpful, there is on site free parking and a bar/restaurant that I didn't try due to my late arrival. The things that let me down was how dated and dirty the communal areas were. It looked like it hadn't been hoovered for days and the stair going up needed some work. The room was ok but again needed a bit of freshening up. I like the fact that you get bottled water, tea/coffee making facilities and a cheeky little packet of biscuits. Overall I was happy and would stay here again but the cleanliness was the only let down for me.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Simon H, Thank you for your review following your stay at Walton Park Hotel. I am glad to hear you enjoyed you stay at our gorgeous hotel overlooking the Severn Estuary. Our priority is to ensure high quality service, amenities and facilities (including our free parking). Your feedback is important to us (as it helps us to keep on offering a pleasant experience to our guests) and I will pass your comments along to the team. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back in the future. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Great for a wedding venue"

5
29/05/2018

I recently attended a wedding here and can honestly say the staff were wonderful, very friendly and at the same time professional and efficient. The food at the wedding reception and in the evening was delicious, and the breakfast was excellent. The hotel itself is very traditional and is in a beautiful setting overlooking the sea with a quaint garden. I will definitely book another visit. Great value for money. Thank you, Jacquie Campion

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Jacquie (JcP1539XR), Thank you for your review following your stay at Walton Park Hotel. I am glad you had a lovely special day in our gorgeous hotel with spectacular views across Severn Estuary and Welsh Hills. I am happy to hear your feedback on our staff and I will pass it along to the team. We take pride in our friendly, professional team and we are always ensuring that our facilities and amenities (including our fantastic breakfast) keep up their high standards. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back in the future. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Excellent value for money"

4
27/05/2018

What a gorgeous hotel this is! We arrived in bright sunshine which always makes you feel cheerful and staff reciprocated the way we felt. We received a warm welcome and the exceptional customer care continued throughout our stay even when we were evacuated at midnight due the fire alarm being activated. Breakfast was amazing as were the views. Would strongly recommend this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Jo W, Thanks for your review following your stay at Walton Park Hotel. I am glad to read your comments about your fantastic experience in our gorgeous hotel overlooking the Severn Estuary. We take pride in ensuring an excellent customer service by keeping our facilities and amenities (including our breakfast) up their high standards and I will pass your compliments along to the team. I would like to apologise for any disturbance that the activation of our fire alarm may have caused. The comfort and security of our guests is our priority in these situations and I am glad to hear that our staff have been of great help for you. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back in the future. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Just about ok for a stop off!"

3
13/05/2018

Like a lot of Best Western hotels the decor lacks some care and attention- far too much artex! It is on a good location and in its hay day must have been quite stunning. The staff were friendly but the waiting staff could do with a bit more training! The food was very mediocre although the veg cooked well not sure that potatoes roasted in beef fat goes with cod! The cod was lacked seasoning and slightly over cooked. Got the impression the focus was on wedding parties rather than regular guests. It certainly is three star but not taking any effort to improve!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear georgieannjc, Thank you for taking the time to write your review. I would like to start by assuring you that our hotel undergoes consistent renovations to further its elegantly grand 19th century appearance. Though I am aware the vintage look might not be for everyone, I can assure you our hotel is maintained to a high standard and fitted with modern comforts and facilities throughout. I am disappointed to hear you did not find the quality of service usually found by our dinner guests, and I will be sure to pass your comments on to the restaurant. We are always looking to improve and we value your feedback in aiding that process. We hope you choose Walton Park again and enjoy a superior experience with us in future. Kind regards, Joseph Guest Relations

"Lovely location"

4
11/05/2018

We booked several months in advance and were disappointed on check in with the room allocated on the secon floor. It was pokey and not what we expected. We spoke to the friendly staff on reception who immediately looked at what they could do. We were offered a first floor room but warned we may hear noise from the disco planned for Friday Saturday and Sunday. The room was lovely so we took it and as we were at the far end of the hotel the noise was minimal. Don't come to this hotel expecting modern. It's a lovely old property in a fabulous location. A little tired but very clean and the staff are so friendly and helpful. Our room had a huge bed and a fabulous view over the Bristol Channel. We had breakfast on our last morning and it was superb. If we could have the same room again we would def return. Perfect 4 nights.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Tracey C, Thank you for your review. I am very pleased to hear our friendly staff were able to find you the ideal room for your stay, complete with a huge bed and breathtaking views of the estuary. Our hotel is a traditional Victorian period property and maintains its original grandiose appearance inside and out. Indeed it is better suited to those of a more discerning taste, unlike our superb breakfast food which can be thoroughly appreciated by all. Thank you again for your feedback, and for choosing the Walton Park Hotel. We hope to welcome you back again soon for more perfect nights at our spectacular cliff-top location. Kind regards, Joseph Guest Relations

"Wedding celebrations "

5
07/05/2018

My son and his beautiful fiancée held their wedding here and it was perfect. The rooms were lovely and clean, lovely food and the staff were really friendly and helpful ensuring that the day went smoothly. The resident DJ catered for every taste in music and kept everyone dancing. Highly recommended.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear GillyWilly123, Thank you for a lovely review. I am delighted to hear your son and his newly wedded wife chose us for their special day. We are highly passionate about weddings and believe it is reflected in our careful planning and exceptional service. It truly is wonderful to read such endearing comments so thank you again for taking the time to share your amazing experience at our grand hotel. We hope to welcome you and your now extended family back for more fantastic celebrations. Don't forget to book direct for the best rates and available offers, either by phone or via our website. Kind regards, Joseph Guest Relations

"Good location and friendly staff"

4
02/05/2018

Our group of eight 70 year olds used the hotel as our base for a long weekend exploring Bristol. The staff were all very friendly and attentive. Although the hotel is showing signs of its age they were busy on refurbishment. The rooms were all very comfortable. Located at one end of Clevedon there is no noise from the street and you have nice views over the sea. The pier and beach are a short walk down the hill and a regular bus service stops 50 yards from the hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Brian_StNeots, Thank you for taking the time to leave a delightful review of our cliff-top hotel. The Walton Park Hotel is indeed a great base to explore the gems of the South West, and is roughly equal distance from Bristol and all the beach-side attractions of Weston-super-Mare. It is great to hear you enjoyed the many comforts at our hotel and had the opportunity to explore some of the charming local areas right on our doorstep. We hope to welcome you back soon to check out our fresh refurbishments. Don't forget to book direct for the best rates and available offers either via the website or by calling the hotel directly. Kind regards, Joseph Guest Relations

"Part of a group attending event and function"

4
30/04/2018

This is a lovely ancient building with lots of character, good sized rooms, bar and restaurant, rooms clean and functional, some parts of the hotel are a bit tired and could do with a freshen up but for a very old building not bad. Staff lovely friendly and helpful, well stocked bar, good food and lovely sea view from the bar/restaurant/function rooms, I assume some guest rooms would have sea views as well, we didn't we were low down overlooking the garden which was nice. Good value hotel

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Steve B, Thank you for such an endearing review following your stay. It's wonderful to hear from guests who appreciate traditional grandiose architecture as much as we do. I am very pleased to hear you were well looked after during your stay and found our luxurious amenities to be great value for money. There are indeed rooms with sea views and I do hope you have the chance to experience spectacular views across the estuary should you visit us again. Thank you again for your feedback. We hope to welcome you back soon. Kind regards, Joseph Guest Relations

"Enjoyable but restaurant not always available"

4
26/04/2018

The hotel staff are very helpful with details such as where bus stops are and timetables. My room was large with a sea view. There is a good sized off street car park. The food choice is typical pub grub eg fish and chips, curry, steak etc and is tasty. My 2 negative comments are the hotel caters for coach parties which means that the restaurant isn't always available so in our case we had to eat prior to 7.15pm or after 8.15pm which for us wasn't a problem but it could be for someone else and breakfast is not included in the price and is £12 if not booked the night before otherwise £10 which I think is a bit expensive. That said we enjoyed our stay.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Setch, Thank for taking the time to write a review following your recent stay at the Walton Park Hotel. It is always great to hear that our spacious facilities and stunning views made a strong impression. I am very pleased you had the chance to try some of our delicious meals. Dinner is generally served in our Somerset Restaurant from 19:30 – 21:30, however the Terrace Bistro is open from 11:00 – 23:00 should any of their menu items take your fancy. I will pass your feedback on and hope to welcome you back soon for more fantastic experiences. Kind regards, Joseph Guest Relations

"First Class Staff"

5
24/04/2018

Just returned from a weekend with 65 friends. This was for a Gala Fundraising Dinner on the Saturday night and a 3 course meal on the Friday. Our room was clean with a beautiful sea view. The food was excellent both dinners and breakfasts. The waiting staff are second to none. Fast, efficient and friendly. In fact all of the staff were met over the weekend were first class. Looking forward to going back next year for more of the same. Thank you Walton Park.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Shane D, Thank you for such a lovely review, and for taking the time to complement our exceptional staff members who truly make the Walton Park Hotel special. I am delighted to hear you enjoyed the stunning sea views from your cosy cliff-top room and had the chance to explore the culinary delights of our expertly crafted menu items. We look forward to welcoming you back next year for that same first-class treatment. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Nice rooms"

5
23/04/2018

Lovely spacious spotlessly clean room with a sea view. Wide choice of breakfast. The food in the restaurant was nice, and all the staff were polite and helpful. We will be staying again in this hotel next year.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear dilys l, Thank you for taking the time to complement our grand hotel. It is delightful to hear you had such a lovely time with us. There's nothing quite like breathing in the springtime from a freshly cleaned room overlooking the sea, especially when you have an exceptional breakfast to look forward to. I am very pleased you made the most of your visit. We look forward to welcoming you back next year. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Joseph Guest Relations

"A lovely stay"

4
19/04/2018

After reading some of the reviews I was greatly impressed with this hotel. Yes, our room over looked the road and yes it was not the biggest I've stayed in but I had two of the best nights sleep I have for ages. The bed was very comfortable and the room had everything we needed, after all we only slept in the room or changed to go for either dinner or breakfast. From when we arrived every one of the staff was helpful, talked to us and made us feel welcome and more importantly valued. Dinner both nights was superb and breakfast set us up for a day out sight seeing. Will we return, a very loud yes!!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Nigel C, Thank you for your review. The relaxed and restful experience of our guests is of the utmost importance to us here at the Walton Park Hotel, and I am delighted to hear you found a welcome repose at our tranquil seaside location. I am also very pleased you had the chance to meet some of our charming staff and try our superb menu items. We look forward to your next peaceful break. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Joseph Guest Relations

"Great sea-views. "

4
19/04/2018

Having read several earlier reviews of this hotel it would appear that the general consensus is that the hotel is in need of a refurbishment; and in some respects, I wouldn't disagree. The carpets are tired and the wallpaper in some areas of the hotel looks tatty. However, what most reviews fail to address is that the the hotel is charming & full of character. The staff are polite & courteous which to me is more important than a new carpet or lick of paint. The hotel is in a lovely location and with fantastic sea views. House-keeping is first-class and my room was spotlessly clean throughout my stay. My only criticism is that the breakfast wasn't great. I'm not really into cooked food kept warm in stainless steel containers. It may be great when the food is first prepared but not so great if you're eating later. But overall I'd have no issues staying at this hotel again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear 300greg, Thank you for your review, and your feedback in helping us to further the guest experience. I am delighted that you appreciated many charms and unique character of our grand hotel, much of which is owed to our exceptional staff and their commitment to creating a warm and welcoming atmosphere for guests. It is also great to hear you enjoyed the breath-taking views we offer from your spotlessly clean room. We will be sure to commend our housekeeping staff on their remarkable attention to detail. I will pass your feedback on to the restaurant and hope to welcome you back for more great experiences at the Walton Park Hotel. Kind regards, Joseph Guest Relations

"Perfect"

5
12/04/2018

Lovely location, comfortable rooms, excellent food, friendly staff. Couldn't really ask for more (except it would have been nice to have some Somerset mushrooms at breakfast). We ate in the bar and the main restaurant and both were lovely, if a little expensive. This hotel is full of character (including creaky floorboards, lift with iron gates) so if you like a shiny, clinical, characterless style of hotel, this won't suit you. But we loved it and will definitely return.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear LoveholsWestMidlands, Thank for you for taking the time to write such a lovely review of our spectacular cliff-top location. I am very glad you found an all-round exceptional experience with our charming staff members and equally charming Victorian hotel. I do hope we can get Somerset mushrooms on the breakfast menu in time for another visit. We look forward to welcoming you back again soon. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Andreas 50th birthday party"

5
06/04/2018

Can not say enough about the hotel and staff. Very friendly and very helpful. buffet was lovely as was the evening. room was made to look lovely by the staff as nothing was too much trouble in setting the evening up for the family and friends for andreas 50th birthday party. i will now be booking my 60th and sisters 70th for march next year

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear lorraine v, Thank you for taking the time to leave such a complimentary review of our hotel. I am very happy to hear you had an exceptional time at the party and found our staff to be exemplary. I'm sure they will all be as delighted as I am to hear your kind words. We very much look forward to seeing you and your sister again soon. Kind regards, Joseph Guest Relations

"Not a great advert for Best Western"

1
01/04/2018

We have stayed in Best Western hotels before so had no hesitation in booking this one in Clevedon for an overnight stay. On arriving the building and views are stunning and the check in staff were helpful. After a night in Cardiff we arrived back at 1 am we were woken at 4.45am by the room next door chatting loudly, running up and down the corridor and slamming cupboards and doors non stop. There is no sound proofing and with squeaky floorboards there was no chance of any sleep. The whole of the décor inside is tired and unloved, I know the difference between shabby chic and unkept and this hotel could definitely do with a refurb. After no sleep Breakfast was fine and the staff worked hard to clear plates etc. On check out a rude lady took our key and said hang on i need to check (we had paid in full on check in) she then looked up and said ok as if to dismiss us! No mention of how was your stay .. I guess they didn't want to know or care. Won't be back.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Tyre, Thank you for your review. I am pleased to hear you enjoyed the magnificent architecture and cliff-top views of our Clevedon hotel. However, I am disappointed that your overall experience with us did not meet expectations. Our hotel is a Victorian period property, which maintains its traditional structure along with plenty of charming original features. This can mean that, in the interest of preserving our 19th century heritage, certain areas of the building are not soundproofed against particularly rowdy guests. If a problem is reported however, our hotel staff and duty managers are readily available to resolve any issues regarding your stay. I am happy to hear that breakfast was to your taste even if the vintage décor was not. Thank you again for your feedback, I do hope we get the chance to provide a vastly improved experience should you stay with us in future. Kind regards, Joseph Guest Relations

"Under-rated Bar"

4
28/03/2018

Cannot review restaurant or rooms, as only frequented the bar(s). These are very good, and underused, apart from wedding events. Bar food is fine, good choice of beers and good sea views. In summer sitting outside is good too. Also dog friendly. Pleasant staff too.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear MidlandsDuke, Thank you for the review. I am delighted to hear you enjoyed the scenic sea views across the Severn Estuary along with some of our delicious homemade bar food. The bar is indeed well-stocked, and I hope you had the chance to try one of our fine local ales too. I hope we have the pleasure of welcoming you back to the Terrace Bar this summer, perhaps for a more complete Walton Park experience. Kind regards, Joseph Guest Relations

"Good but could be better"

4
27/03/2018

This was our second stay at the hotel. A high point of our first visit was the restaurant so we were mightily disappointed when we arrived to find it was shut. The bar food was okay but the bar was very crowded with wedding guests, so the whole eating experience was an anti-climax. Staff friendly and helpful, though, room okay and breakfast was great.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Kim W, I would like to start by thanking you for returning to the Walton Park Hotel and taking the time to write this review. I am disappointed to hear you did not have the exceptional experience you received the first time around, however pleased you managed to enjoy your stay outside of the restaurant. The opening times for dinner are 19:30 – 21:30, which may be subject to change over the weekend. I apologise for any inconvenience this may have caused you and hope you get the full Walton Park experience should you visit us again in future. Again, thank you for your feedback. I hope you choose to stay with us a third time. Kind regards, Joseph Guest Relations

"Hello 1975!"

2
23/03/2018

This place is desperately in need of a refurb, old fashioned carpets that are threadbare the bed was really comfortable, however the shower had mould growing out of it and the receptionist was pretty grumpy when I mentioned it to her. Wouldn't go back. Sorry Walton park,not for me.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear James C, Thank you for your review. I am disappointed to hear about your recent experience at the Walton Park Hotel. The interior is traditionally decorated in-line hotel's splendorous Victorian architecture. I am aware that vintage charms might not be for everyone, however the hotel does undergo regular refurbishments to ensure it is maintained to a high standard. Our rooms are often on their outstanding cleanliness, as well as the comfort you experienced. We will investigate any reports such as yours at the earliest possible convenience. Thank you again for your feedback in helping us to improve the guest experience. We hope you decide to give us another chance to charm you in the future. Kind regards, Joseph Guest Relations

"Wow. A step back in time. Not good."

2
22/03/2018

I seldom write a review for Tripadvisor but this place made me feel compelled to. Ok, the goods. The exterior of the hotel is beautiful. The view from the hotel is stunning. It is also in a quite area it seemed so nice for walks etc. To me this place felt like a hotel from the 60's or 70's that looks in good need of considerable investment. The carpets in the public staircase looked to me to be close to threadbare and looked like they needed replacing. The lift was antiquated. Dark wooden doors and a manual pull across gate. And brass knobs inside to select the floor. Given there were a few elderly people there I wouldn't have expected a lift like that. I can imagine it's not great for those with mobility issues. The room wasn't very bright. Quite dimly lit in fact. Again, antiquated fittings. Old looking, dark wooden desk, green top desk lamp. The bathroom was very basic. Lino, I think, on the floor and extremely basic white sink and bath. The shower was inside the bath. A triton shower box was provided, wasn't very powerful. The food was fine. Breakfast was meh... ok. Again, antiquated cutlery and the plates resembled the plates I used to get at school. Very basic again. The staff were nice enough overall. Oh, the internet deserves a mention. I had a lot of trouble with it. The signal was in and out and was infuriating me. I called to complain about it. Not much was done it appeared as it didn't seem to improve. Overall I won't be staying here again. I was glad to leave. Nothing to do with the staff, they were fine. But the place made me imagine what a hotel must have felt like 30-40 years ago. I have upped my personal rating to 2 out of 5 for the way it looks from the outside and the views, which are undeniably beautiful and picturesque.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Paul R, Thank you for taking the time to leave a review following your stay at the Walton Park Hotel. I am pleased to hear you admired the scenic views from our spectacular 19th century property. The surrounding two acres of landscaped gardens are indeed great for walks, and we do hope take advantage of this should you visit us in future. Our hotel is traditionally decorated to complement its Victorian architecture. The building regularly undergoes refurbishments, and I am disappointed to hear that the interior décor was not to your taste. I can assure you that your feedback will be passed on to management to consider for future projects. I am sorry to read your comments regarding connection issues. We will investigate any potential problems in the coming days and look to resolve them if required. Thank you for choosing the Walton Park Hotel, and for helping us to improve our services. Kind regards, Joseph Guest Relations

"Poor"

2
18/03/2018

Stayed for one night as we were attending a wedding locally. I had read some of the reviews and was prepared for a bit of general shabbiness, however...in my view the general decor and upkeep of the common areas is absolutely dreadful and does not belong in even a 3 Star hotel. The main carpet from the reception area onwards and up stairs is in a terrible condition, old, ripped and stuck down with tape in places, and more importantly filthy dirty. Our room was basic, damp patches on the walls, old draughty sash windows with condensation running down the glass. The bath had rust/semi holes in the base. Breakfast this morning was reasonable. There was fried food to help yourself to, cereal and juice. There was a toaster to do your own toast, basic but ok. In my view this hotel needs a massive makeover in order to bring it up to a 3star standard. I wouldn't stay again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear JUBEJO, I am very disappointed to hear about your recent experience at The Walton Park Hotel. We appreciate your feedback on the décor and your comments will be passed on to management who will make any necessary changes. If a problem is reported, our hotel staff and duty managers are readily available and will always offer guests alternative rooms when possible to ensure you are comfortable throughout your visit. I am glad to hear you were able to enjoy your breakfast with us, and I hope we have the opportunity to welcome you back one day for a more positive experience. Kind regards, Joseph Guest Relations

"One night"

4
13/03/2018

Stayed for one night. Deal included excellent breakfast. Huge double room with sea view. Very clean and comfortable. Decor tired and could do with freshening up but otherwise very pleasant stay. Would be happy to stay again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear daisydo98, I am very happy to hear you enjoyed the stunning sea views from our cliff-top hotel, along with the fine food of our award-winning restaurant. As a Victorian period property, the hotel tends to host more traditional furnishings to complete the lavish look of the era. That said, I will pass your comments on and hope to welcome you back for more than just a night. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Nice View"

3
11/03/2018

Walton Park Hotel Cleveland Somerset official rating is 3 stars, this could be considered generous. We booked; what was advertised as one of their best rooms with a good view, unfortunately as we found, this room was located under the Dinning room and Bar. As neither the Bar nor the Dinning Room have carpets on the wooden floor, you can imagine the noise generated by the customers and staff utilizing these facilities that filled our room with noise from 6 am till late evening. Previously, we had to change rooms after the first night as the first room had a walk in closet which the Hotel was utilising as a storage room with four (4) Z beds and bedding, but was equipped with only four (4) clothes hangers. There were no other facilities provided, e.g chest of drawers, for storing the amount of clothes required for two adults for a four (4) night stay, booked twelve (12) days prior to our arrival.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear davidjjhall1, Thank you for your review. I am delighted to hear you enjoyed the spectacular cliff-top views of the Severn Estuary and Welsh Hills. I am, however, sorry to hear your recent visit did not meet expectations. I understand the facilities at Walton Park can become quite busy in the evenings. That said, we would never want to compromise on the quality of sleep of our guests and I hope this occasion does not deter you from visiting us in the future. I have passed your comments onto the management team and look forward to welcoming you back for a more peaceful visit. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"90th Birthday Lunch"

5
06/03/2018

Excellent Birthday Lunch celebrating my Dad's 90th Birthday. We were a party of 26 & hired the Wellington Room. The service was perfect from start to finish & with ages from 3 to 90 the staff really added to the occasion. We had the 3 course lunch menu which was very good providing a real choice for everyone including the young children who attended the party. The hotel has plenty of character & its great to see many of the 1930's features maintained which just adds to the whole experience. Its position is again quite superb overlooking the sea & with an excellent bar it would be ideal if you were looking for a drink in wonderful surroundings.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Olneypete, Thank you for the review following your Dad's 90th Birthday lunch here at the Walton Park Hotel. I was delighted that you and your party enjoyed the celebrations! It was wonderful to read that you thought the service was perfect from start to finish and that our staffs fantastic customer service added to the special occasion. I was also thrilled that you enjoyed the 3-course lunch served in one of our private rooms and that you thought the menu was varied. We are lucky to be situated on such a stunning cliff top location, overlooking the Severn Estuary and Welsh Hills and I was pleased you enjoyed the views. It was also a pleasure to read that you admired the traditional charm of our Victorian period property. Thank you for choosing the Walton Park Hotel, it was a pleasure to be chosen as the venue for your Dad's 90th Birthday celebrations and we are delighted that you had an excellent time. Kind regards, Maria Guest Relations

"Lovely views"

4
04/03/2018

This hotel is well placed next to the Bristol Channel, the rooms are very comfortable and homely and clean and well decorated and staff are very receptive to customers needs and so helpful and nothing is too much bother. The food is fantastic and the dining room gives a beautiful view of the channel whilst you enjoy your meal.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear traceyrhodes20, Thank you for such a complimentary review following your stay at the Walton Park Hotel. It was wonderful to read that you enjoyed your stay and that you thought our hotel was idyllically situated overlooking the Bristol Channel. I was pleased you thought the rooms were very comfortable, clean and nicely decorated and that our staff were very accommodating, they will be thrilled to hear your compliments. I was also delighted that you thought the food in our restaurant was fantastic and that you admired the spectacular sea views whilst enjoying your meal. Thank you for choosing the Walton Park Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"Comfortable and friendly hotel"

4
04/03/2018

We spent the night at this lovely hotel. The staff ,especially the lady on reception are friendly and nothing was to much troble. For those who are like us fed up with cold and faceless new type hotels, visit the Walton Park in Clevedon. Huge beds, great breakfast, and Dog friendly. Ideal for me. Loved staying hear and will visit offten

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear CAROL T, Thank you for such a complimentary review following your stay at the Walton Park Hotel. I was delighted that you thoroughly enjoyed your stay and that you would like to visit us frequently. Our staff strive to provide a warm welcome to our guests, so it was wonderful to read that you thought our staff, especially the receptionist, were friendly and helpful. I was also pleased that you thought the breakfast was great and that you appreciated our hotel being dog friendly. Thank you again for your kind words, it was wonderful to read that you thought your stay was ideal. I do hope we have the pleasure of welcoming you back to the Walton Park Hotel soon. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Our wedding venue June 2016"

4
03/03/2018

The staff at the Walton made our wedding day magical! Thanks to all the staff and Marie who co- ordinated our wedding. Nothing was too much trouble- they bent over backwards to make our over 100 guests feel valued and taken care of. The breakfast the following morning was yummy. It was also a reasonable price. The day lives on in our hearts. We love the Walton because it is gentle,unstuffy, and informal. We hope it continues to offer the venue for weddings.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Sarajane A, Thank you for taking the time to write a review following your wedding day here at the Walton Park Hotel. It was delightful to read that our staff helped to make your wedding day magical and I would like to say that it was an honour to be chosen as the venue for your special day. Our staff have many years experience in planning and hosting weddings and they are passionate about ensuring the day runs perfectly and that each and every guest, including yourselves, have a fantastic time. Marie and the rest of the hotel staff will be thrilled to hear your kind words and I am delighted that you thought the atmosphere was relaxed. Thank you again for your kind words, I am so pleased that you have such fond memories of your wedding day here at the Walton Park Hotel and I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Guest Relations

"OK for a stop over"

3
03/03/2018

The room we had overlooked the road. It was clean but quite small and the flooring was a bit up and down. There was no heat in the ensuite but the rest was warm. The decor was satisfactory and the bed was clean and comfy. We went for a bar meal...fish and chips for two. The fish was undercooked and the batter very thick. It could well have been frozen or pre-cooked. Whatever it was, it wasn't good. Very disappointing. There was a wedding party in the next room who were using the same bar. To say it was very noisy was understating the noise.. no criticism of the wedding party, they were just enjoying themselves, but for those who were not part of it, the noise level did not make for a good atmosphere. It was so busy I didn't bother complaining about the food. As it's only 3 stars my expectations were not particularly high but just the same we were disappointed with the food. However the breakfast was a complete contrast...most enjoyable.

"Worth it for the location "

3
28/02/2018

The sunset half an hour after arrival made this a memorable overnight stay. While the hotel is a little tired in decor, the staff were helpful and pleasant. We enjoyed dinner and breakfast although neither meals were exceptional they were perfectly adequate and value for money. Comfortable bed in superior sea view room, although poorly designed en suite shower room with inadequate shelves let in down slightly. But that view of the Bristol Channel was everything!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear wellesian, Thank you for the review following your stay at the Walton Park Hotel. Set of a spectacular cliff top location in Clevedon, our hotel overlooks the Severn Estuary and Welsh Hills. I was delighted that you admired a beautiful sunset and that you thoroughly enjoyed the location of our hotel. I was pleased that you found our staff very pleasant and helpful and that you enjoyed your meals in our restaurant, I will pass your kind words on. It was also wonderful to read that you found your bed comfortable and that you liked the sea views and I will pass your feedback on regarding the en-suite bathroom. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers. Kind regards, Maria Guest Relations

"Really great for the price"

4
16/02/2018

Building is a little tired in places, but excellent for the price. Breakfast and evening meal very nice, great service. Great view from restaurant and bar and some rooms. Very handy for M5, stopped on route to Cornwall.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Mr_M_from_Derby, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was pleased that you thought your stay was excellent value for money and that you admired the spectacular sea views from our cliff top hotel. It was also wonderful to read that you enjoyed your breakfast and evening meal in our restaurant and that the service was great, I will most certainly pass your kind words on. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Good overnight stay "

3
08/02/2018

I enjoyed the stay but the hotel looks tired and is in need of refurbishment. That said the staff were polite and helpful. It's not their fault it's up to Rob Payne. He is the ceo for the UK. This hotel has the potential to be a jewel in this region, fabulous views of the sea and in a nice location. The rooms are compact as is the bathroom. I found the shower cubicle very narrow so don't drop your soap! But the bathroom looked a little tired as did the room. Bed was clean, cotton sheets and comfortable. The bar was quiet and had beer battered fish with chips for dinner. The flavour was bland which was disappointing. Breakfast was fine and there was plenty choice. The hotel could do with a contemporary uplift. For the money it was ok £79 incl breakfast. Some would expect more for that. I was in room 511. No sea view.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Cannella2012, Thank you for the review following your stay at the Walton Park Hotel. I was pleased that you enjoyed your stay and that you admired the location and spectacular sea views from our hotel. Many of our public areas and guestrooms have recently been refurbished and have been well received by our guests, so I was surprised to read your comments and am sorry if the traditional décor was not to your liking. The comfort of our guests is important, so it was wonderful to read that you found your bed clean and comfortable and I will most certainly pass your feedback on regarding the en-suite bathroom. The chefs take pride in the high standards of food they serve, so I was glad you enjoyed the breakfast buffet, although I am sorry if your evening meal was not to your personal taste. Thank you for choosing the Walton Park Hotel, your feedback is greatly appreciated. I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Smelly Room and rude staff"

3
05/02/2018

We stayed at the hotel overnight and booked a superior room, which cost £20 extra. On arrival the too allocated was clearly not a superior room and entering there was a smell of drains which was clearly know as air freshners had been placed within the room. On leaving the following morning, when handing in the key, the reception staff didn't even acknowledge us and we walked out without even a thank you. To make matters worse a member of staff ran out after us and accused us for not paying for Breakfast, even thought we didn't have breakfast!!!! The hotel is clearly in need of renovating as the interior of the passage ways looks like it hasn't been updates since the 70s. This is a shame as it could be a lovely hotel. Overall the stay was disappointing and the leaving experience let a lot to be desired.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Rich s, Thank you for the review. The comfort of our guests is very important, so I was disappointed to read your comments. We try to encourage our guests to report any issues at the time, in the hope that we can resolve them or offer an alternative guestroom, to ensure you are in a comfortable environment during your stay. Our reception team are often commended for their courteous and friendly customer service, so I was surprised to read about your check-out experience and am sorry for this. Our hotel is traditionally decorated, in keeping with the Victorian period property and regularly undergoes refurbishments, however I am sorry if the décor was not to your personal taste. Thank you for choosing the Walton Park Hotel, your feedback will be passed onto the management team. Kind regards, Maria Guest Relations

"Excellent stopover Hotel"

5
01/02/2018

We found the hotel whilst searching for a half way place on way th Cornwall. It satisfied all our needs and we were delighted with our stay - everything just perfect. Lovely room, well equipped tea/ coffee tray, nice bathroom with toiletries. Would recommend.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear ruth802, Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. It was wonderful to read that you were delighted with your stay and that you would recommend our hotel. The comfort of our guests is important, so I was very pleased you thought your room was lovely and was well equipped. Thank you for choosing the Walton Park Hotel, I do hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Character hotel with quality rooms and service"

4
30/01/2018

I booked an executive room with sea view and was very pleased with the room and public spaces. The buffet breakfast was good and we enjoyed eating it in the restaurant with a sea view. All the staff were very smart helpful and courteous and the whole experience was excellent value. I would thoroughly recommend the hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Roger D, Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. It was wonderful to read that you enjoyed your stay and would thoroughly recommend our hotel. I was delighted that you were comfortable in your executive guestroom with a sea view and that you were pleased with the public areas. Our chefs take pride in the standards of food served in our restaurant, so they will be pleased to hear that you enjoyed the breakfast buffet and I was glad you liked the sea views from the restaurant. It was wonderful to read that you thought our staff were all very smart, helpful and courteous and that you thought your stay was excellent value, I will pass your kind words on. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great value"

3
29/01/2018

Bit on the tired side but great views fantastic old building dating back to late 1800s friendly attentive staff food in bistro very good and not too pricey drinks ok value too for a hotel would stay again if visiting the area, scary approach up a tight road with loony drivers be brave lol

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear John A, Thank you for the review following your recent stay at the Walton Park Hotel. It was wonderful to read that you admired the spectacular views from our hotel, which overlooks the Severn Estuary and Welsh Hills. I was also pleased that you enjoyed the character of our Victorian period property and that you thought your stay was good value for money. Our staff at the hotel take pride in their friendly and helpful customer service, so they will be glad to hear you found them attentive and I was pleased you enjoyed the food served in our restaurant. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"Refurbishment needed desperately "

2
28/01/2018

We stayed here for 1 night needing to stay locally - this hotel has a captive market with very little else available. The good - Bridget on reception when we checked in, the actual bedroom and comfortable bed. The bad - the ensuite bathroom was dreadful, something from the 1970's, lino flooring and masses of sealant covering up leaks. Corridors have artex on the walls (not Victorian character as suggested in the response from the management to another review), and swirly carpets. The breakfast was really poor - probably the worst I've had at a hotel or B&B recently. Also, no food of any sort available when we checked in other than packets of crisps. Realistically this hotel desperately needs refurbishment. It is tired and priority seems to be given to functions. Whilst the bedroom itself was fine, everything else was not.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Trinny46, Thank you for the review. I was pleased that you received a warm welcome from our receptionist, Bridget, and that you found your bed comfortable. However, it was disappointing to read your comments regarding the en-suite bathroom and I am sorry if the décor was not to your personal taste. Our guests are often complimentary towards the food served at our hotel, so I was surprised to read your comments about breakfast and I would like to apologise for this. Thank you for choosing the Walton Park Hotel. I would like to assure you that your feedback is valued and has been passed onto the management team to investigate. Kind regards, Maria Guest Relations

"They know what a customer is."

5
26/01/2018

A return for an annual family lunch for 29 people living far from the hotel who could get easy access via the M5. We had a room to ourselves with a sea view with three tables beautifully made up. The team looking after us was led by a new person Denis. Everything ran like clockwork with each person getting their choice of meal quickly. Good food, good value and nothing seemed to be too much trouble. Those staying the night were very happy with their rooms and my wife and I had one with a huge double bed and a sea view. Real Ale in the bar was a bonus. Hope to be back next year.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear domleor, Thank you for the review following your recent stay and group lunch at the Walton Park Hotel. I was delighted to read that you enjoyed your annual family lunch in our restaurant and that you would like to return in the future. It was wonderful to read that your group lunch was beautifully presented and that you admired the sea view setting. I was also pleased that the service was efficient in our restaurant, that you enjoyed the food and thought it was great value for money. The comfort of our guests is important, so I was pleased to read that all of your family members who stayed at our hotel were happy with their rooms and that you were comfortable in your sea view room. Thank you for choosing the Walton Park Hotel, I do hope we have the opportunity to welcome you back next year. Don't forget to book directly for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Hotel stay"

3
21/01/2018

I had a lovely room overlooking the bay with a four poster bed, It was a dreadful stormy night so the room started cold but that was not the fault of the hotel The hotel is in a good position with good views across the Severn Estuary. Good parking The public areas are rather dated and need some investment. people see to like the old lift with the lattice doors! breakfast was good - other meals adequate

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear andyhughes2017, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was pleased that you admired the spectacular views across the Severn Estuary from your guestroom and that you thought your guestroom was lovely. It was also great to read that you thought our free parking facilities were good. Although, I was surprised to read your comments regarding the public areas in our hotel, as they have recently been refurbished and have been well received by many of our guests. Our hotel is a Victorian period property, which offers plenty of charming architecture and original features, such as the vintage lift, of which our guests regularly compliment. It was wonderful to read that you enjoyed the breakfast buffet and other meals in our hotel, I will be sure to pass your compliments on. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Stay from hell , Noisy Room 203 "

3
15/01/2018

Well what can I say went to a friends wedding here & was put in Room 203 !! My GOD terrible. Room under the dance floor so don't expect to go to bed until 1am as once music stops at 12am , then the disco has to be put away . Toilet got blocked as well . Went to complain & was told some one was meant to tell us about that Room But wasn't. Very bad experience. Complain !! was told sorry ! Hope your next stay will be comfortable. Lol.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Valerie J, Thank you for your review. I understand that the Hotel Manager has been in contact with you prior to this review, offering their most sincere apologies. As mentioned previously, we offer a special rate and allocate any guests attending functions to rooms that may be affected by music, as generally, wedding guests will stay until the end of the disco. However, I would like to apologise for the noise disturbances you encountered and I am sorry for any inconveniences this caused. Thank you for your feedback, it is truly valued and has been discussed with relevant Head of Departments for future reference. I would also like to assure you that we will address the points raised as appropriate. Kind regards, Maria Guest Relations

"Great Service and Food"

4
07/01/2018

We had our wedding blessing lunch here with our family, 25 people. Despite there being a much bigger function we recieved excellet service and good food at a very reasonable price. Our tables were beautifully laid in a private room. The service was very attentive without being intrusive. A great lunch venue with the evening spent in the bar with a Tapas snack for those remaining. Disappointed that the muscle dish arrived with half the muscle shells unopen and therefore inedible,when pointed out to the bar staff they did not offer to replace or remove it from the bill. Rooms are clean and comfortably furnished but only one small bottle of mineral water for 2 people.Very Good buffet breakfast. The lift is a wondesful old one with sliding metal grates, very quirky. Great time had by all

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear cotte, Thank you for taking the time to write a review following your Wedding Blessing lunch and recent stay at the Walton Park Hotel. It was wonderful to read that you and all of your family had a wonderful time. Our staff take pride in the high standards of service they provide and our wedding and events team are passionate about ensuring every event runs perfectly and is enjoyed by all of our guests. I was delighted that you received excellent service and that our staff were very attentive. It was also great to read that you thought your private function room was beautifully presented, I will most certainly pass your kind words on. It was wonderful to read that you thought our hotel was a great venue to host a group lunch and I was pleased you enjoyed the food, however I am sorry to hear about the muscles and will pass your feedback on. The comfort of our guests is very important, so I was glad you thought the guestrooms were clean and comfortably furnished. I was also very pleased that you enjoyed our breakfast buffet and that you admired the quirky character of our vintage-style lift. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back in the future. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Creepy old and squeeky"

3
28/12/2017

worn old hotel with worn carpets rooms and stairs, creaking floors, staff were pleasant and food was good. lovely view of the sea. not somewhere I would take my family but ok for working away on business

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear GlennAndrews, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was pleased to read that you thought our staff were pleasant and that our food was a good standard, I will pass your kind words on. I was also delighted that you enjoyed the spectacular sea views from our hotel. However, I was surprised to read your comments regarding the furnishings and I will most certainly pass your feedback onto the management team. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"work stay/twice"

4
27/12/2017

stayed in two different rooms.first room was massive on the lower ground floor.second room was smaller but nice views over the estuary.never ate in the hotel /we went for a short walk to the moon and sixpence which does great food.nice staff big parking area.local shops nearby.always get good rate when we stay with work.typical best western hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear gary s, Thank you for the review following your stay at the Walton Park Hotel. The comfort of our guests is important, so I was delighted to read that you were comfortable in both your guestrooms and that you thoroughly enjoyed the spectacular sea views. I was also pleased that you enjoyed a short walk to our local Victorian town and that you thought our free parking facilities were ample. Our staff strive to provide friendly and helpful customer service, so it was wonderful to read that you thought our staff were nice, I will pass your kind words on. I was also glad that you thought your stay was great value for money. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Very disappointing Christmas Lunch"

4
25/12/2017

Went for Christmas Dinner £75.00 per head and the dinner was very disappointing starters were OK extremely small. The main dinner was bland had to ask for cranberry sauce not on table, the veg was not cooked enough again lots veg very few roast potatoes for 4 people, turkey was ok. The dessert I ordered was crumble and came with Cream anglaise (not sure how to spell it) it was the size of a dessert spoon honestly two small mouthfuls. £300.00 and came away still hungry very upset as it sounded better than it was. Tables were too small with very little room. The staff were superb but the food was bad won't go there again or recommend it we'd have been better off going to a local pub in Portishead!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear EileenF1960, Thank you for the review. Following many of our recent Christmas parties and dinners we have received positive feedback, so I was very surprised and disappointed to read your comments and I am sorry if you did not enjoy the food. I can assure you that your feedback will be passed onto relevant staff to look into. Our staff take pride in their welcoming and helpful customer service, so it was wonderful to read that you thought they were superb, they will be pleased to hear your compliments. Thank you for choosing the Walton Park Hotel. Kind regards, Maria Guest Relations

"A gem just off the M5"

4
13/12/2017

Easy access from the M5, cliff top location looking across the Seven estuary. Nice walk into the centre of Clevedon. Ample parking at the hotel with terrace gardens looking out to sea. Period property so expect a slight oddness in the room format. Clean and warm, had a very pleasant stay with no drama. The breakfast room looked out across the sea very nice. Bar food was good as was the beer.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear 757grahamt, Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. I was pleased you enjoyed your stay and that you admired the spectacular views across the Severn Estuary and Welsh Hills. Our waterside hotel is a Victorian period property which has lots of character due to its timeless architecture and furnishings. It was wonderful to read that you found our hotel very clean, warm and pleasant. I was also glad that you liked the food in our bar and that you enjoyed looking out at the sea views during your breakfast in our restaurant. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Christmas party"

3
10/12/2017

Works Christmas party, it was ok hence the average rating and that's about it really. Food was ok, just ok nothing more. Beer and wine was a tad pricey, the seating was cramped, not helped by oversized plates that were too big for the table. The portion sizes certainly didn't need to oversized plates!! Not sure I'd be happy to go there again next year.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Homer069, Thank you for taking the time to write a review, your feedback is appreciated and has been passed onto the management team. We have received lots of positive feedback from guests who have attended our most recent Christmas Parties and have made several bookings for next year due to the success of them, so I was surprised to read your comments and I am sorry if your experience was not as you had hoped. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Kind regards, Maria Guest Relations

"Short break"

5
06/12/2017

We really enjoyed the few days at hotel. All staff were most welcoming and the facilities including our room was 1st Class. We will not hesitate to return! This very Victorian Town was a delight to tour and this hotel was well placed for our visit. Most enjoyable in every respect.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear neilsS2735BP, Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. It was wonderful to read that you thoroughly enjoyed your stay at our hotel which overlooks the Severn Estuary and Welsh Hills and that you thought our Victorian seaside town was delightful. I was also very pleased that you were comfortable in your guestroom and that you thought all of our staff were most welcoming, they will be delighted to hear your kind words. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Friendly Helpful Staff, hotel needs some TLC"

3
28/11/2017

My sister and I stayed here whilst visiting my mother. We had a sea view room each which was large and airy. Staff very friendly and attentive. Hotel could benefit form some TLC, carpet shabby on landings and stairs. Not sure why there is a need for desks, wardrobes and chairs on the corridor near bedrooms.Surely there is somewhere this could be stored?

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear lilacgoblins, Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. It was wonderful to read that you admired the sea view from your spacious guestroom and that you found our staff to be very friendly and attentive, they will be pleased to hear your kind words. I will most certainly pass your feedback on regarding the furnishings and I am sorry for the items you mentioned in the corridors, our maintenance team were in the process of refurbishing a room and they were there temporarily. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Wonderful period hotel in great location."

4
16/11/2017

A Victorian hotel built into a cliff facing the Bristol Channel. 5 levels, Reception and bar on 3. Our executive room under the restaurant, with great views out over towards Wales. Novel. Restaurant food better than expected and beautifully presented. Wine list surprisingly competitive. Staff cheerful helpful and informative. Like every Victorian hotel we have stayed in the hot water took an age to arrive, almost tempting you to take a cold shower so not to miss breakfast, which was very good.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear cheshiredolphin, Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. I was delighted that you thought our Victorian period property was wonderful and that you enjoyed the location. It was wonderful to read that you admired the views of the Severn Estuary and Welsh Hills from your guestroom and that you found our staff cheerful, helpful and informative, I will pass your kind words on. I was also delighted that you enjoyed your meals in our restaurant and that you thought the food was beautifully presented, our chefs will be pleased to hear your compliments. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Disappointed"

3
15/11/2017

Great location but hotel room shabby. Bathroom needed decorating. No where to hang towels to dry. Supposed sea view. Best view from toilet of Clevedon pier. Felt staff were too busy dealing with weddings taking place. No food in bar as kitchen dealing with wedding catering.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Linda M, Thank you for the review. I was pleased that you admired the cliff top location of our hotel, however I was surprised to read your comments regarding the furnishings and will pass your feedback onto our maintenance team. The room you were allocated is one of our quieter rooms, which we like to allocate to our non-event attending guests, to ensure that you have a peaceful and enjoyable stay and are not disturbed by the functions taking place. Our staff endeavour to ensure that all of our guests enjoy their stay and they are always at hand to offer their assistance. I am sorry if you could not eat in the bar, our reception team do usually advise guests on arrival of available times to make table bookings. Thank you for choosing the Walton Park Hotel. Kind regards, Maria Guest Relations

"Lovely"

4
13/11/2017

Beautiful hotel for wedding. Lovely big room with view, however, noise from below function room and above dance floor - the noise from the dance floor above was incredibly loud (banging and creaking) - made the bathroom vibrate. Food from bar was amazing - massively above expectations and catered to gluten free without any problems. If booking again I would enquire as to where my room was to minimise noise (our room had been changed before arrival as someone clearly did not want the noise levels we endured)

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear jemma_bear, Thank you for taking the time to write a review following your recent stay and wedding attendance at the Walton Park Hotel. It was wonderful to read that you enjoyed the wedding and that you thought our hotel was a beautiful venue. I was also pleased that you found your room spacious and that you enjoyed the spectacular sea views. However, I would like to apologise if you were disturbed by the music from the function room. I was absolutely delighted to read your comments regarding the food from our bar and I am very pleased that you thoroughly enjoyed the gluten free options. Our chefs take pride in the food they serve and are more than happy to cater for special dietary requirements. Thank you for your feedback, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Old fashioned, low quality, high price, multiple issues with room and food. and staff attitude problems"

2
12/11/2017

Very old fashion Some staff have attitude problems Cheap mattress Low quality food No heating Broken bedside lamps Room did not look as advertised Not worth price paid Stayed for a wedding, food and service below average. Unfortunately would not recommend until changes are made.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear mercedesr898, Thank you for the review. I was surprised to read your comments following your recent stay and wedding attendance at the Walton Park Hotel, as the bride and groom, and other wedding guests left with very positive feedback regarding the wedding celebrations and were very complimentary to our staff. In keeping with the Victorian period property, our hotel is decorated traditionally to preserve its classical charm and our rooms are designed with modern comforts and facilities. We endeavour to ensure that our guests have a comfortable stay, so I was disappointed to read your comments and I am sorry if you did not personally find the mattress comfortable. Our duty managers are at hand to help resolve any issues you may have and we like to encourage our guests to bring these to our attention at the time, to help us ensure that you are in a comfortable and pleasant environment. I would like to assure you that your feedback is appreciate and has been passed onto the management team. Kind regards, Maria Guest Relations

"Great Value Stay"

4
12/11/2017

Very good value (booked direct with the hotel in their 'Winter Sale'). It could do with updating in areas but for the price you can't go wrong. Great location, easy walking distance from some good bars & restaurants. The view from the bar is lovely too, would be nice to enjoy the gardens in Summer. Staff were friendly & helpful, although the check in took an age, with the sole member of staff at reception being on the phone for a good 15 minutes, The room was nice, very clean, but the bed a little hard for my taste. Breakfast was good, again a lovely view too. A range of hot food available as a buffet, but they also have smoked haddock and poached eggs and other items available to order too. Free parking was a welcome bonus too. Overall, a very pleasant stay and will definitely return when visiting Clevedon.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear dmsuk_12, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was delighted that you enjoyed your stay and that you thought it was very good value. It was wonderful to read that you liked the cliff top location of our hotel and that you thought it was within great reach of the local bars and restaurants. I was also pleased that you admired the spectacular views across the Severn Estuary and Welsh Hills from our bar and restaurant. Our staff strive to provide a warm welcome, so I was pleased to read that you found our staff friendly and helpful, although I am sorry if you had to wait a short while upon arrival. We endeavour to ensure our guests have a comfortable stay, so it was wonderful to read that you found your guestroom nice and clean. However, I am sorry if you did not personally find the mattress comfortable. I was delighted that you enjoyed your breakfast at our hotel and that you thought the menu was plentiful, I will be sure to pass your kind words onto the chef. Thank you for choosing the Walton Park Hotel, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"good value"

4
07/11/2017

Great value for money - the rooms are very good - great price, the food is good in the bar, staff are very freindly and the service is always very good , been here a few times for meetings and overnight, and never had any problems

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear kayepeter, Thank you for such a complimentary review following your return stay at the Walton Park Hotel. It was wonderful to read that you found our rooms comfortable and great value for money. I was also delighted that you enjoyed the food in our bar and that you found our staff very friendly, I will be sure to pass your kind words on. Thank you for choosing the Walton Park Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Wedding Party"

5
07/11/2017

Very pleasantly surprised, after past experiences elsewhere,in the quality of the food at a wedding reception. Service was great too. Lovely sea views a bonus. Bar prices were average. The Hotel has a lot of character and well decorated.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear scott m, Thank you for taking the time to write a review following a recent wedding party you attended at the Walton Park Hotel, I was pleased that you had a great time. It was wonderful to read that you thought our Victorian hotel has plenty of character and is nicely decorated, I was also pleased that you admired the spectacular sea views. Our chefs take pride in the quality of food served at the Walton Park and they will be thrilled to hear that you thought the food at the wedding reception was excellent quality and that our staff provided great service, I will most certainly pass your compliments on. Thank you for your feedback. I do hope we have the opportunity to welcome you back to the Walton Park Hotel on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Brilliant stay with a great view"

5
06/11/2017

We visited the best western Walton park hotel last weekend to stay over as we were meeting up with friends who live in Bristol. Quite central to meet up with them here. Amazing view of the sea too and lovely walks. Pet friendly. On the day we arrived the staff welcomed us and informed us straight away that there was also a wedding on that day. We got there just in time to grab some lunch and the signs at reception clearly but politely informed other guests that weren't part of the wedding what times food was going to be served for the wedding party that day. This gave us ample time and notice to go and have our lunch well before the restaurant got too busy. The staff were so accommodating and our lunch experience was relaxed and enjoyable. The rooms were small but very comfortable and airy. Breakfast was lovely too. I know some reviews mentioned that the hotel was a bit dated but we loved the traditional look and feel of it. Thanks for a lovely stay. Easy to getting from motorway too. Best wishes Jay and Mark.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear JayC_10, Thank you for taking the time to write such a complimentary review following your stay at the Walton Park Hotel, I was delighted that you had a lovely stay. It was wonderful to read that you admired the setting of our hotel, which occupies a cliff top location, overlooking the Severn Estuary and Welsh Hills. I was also glad you found our hotel was within good reach of Bristol and that you enjoyed the local walking spots. Our staff strive to provide friendly and courteous customer service, so I was pleased to read that you received a warm welcome upon your arrival and that you found our staff polite and helpful. It was also wonderful to read that you were not affected by the wedding taking place and that you found our restaurant staff accommodating, and that your dining experience was relaxed and enjoyable. Walton Park is a Victorian period property, which offers quaint interior and original architecture, such as the wooden floorboards and vintage-style lift. It was wonderful to read that you loved the traditional charm of our hotel and I will most certainly pass your kind words on. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"A Good Stay"

4
05/11/2017

All good, some common areas still in need of updating.The bar was very comfy. My room was nice and clean, with a large bath/shower room and all staff helpful. As with all Best Western places I have stayed it has a corporate feel, but no problem.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Neil O, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was pleased that you enjoyed your stay. It was wonderful to read that you found your room nice and clean, with good bathroom facilities and that our staff were all very helpful. I was also glad you found our bar and lounge area comfortable and will most certainly pass your feedback on. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"|A very enjoyable stay"

5
24/10/2017

A good well run hotel, with extremely friendly and helpful staff. Good food, a very nice sea-view room and a hotel we would thoroughly recommend. There were two functions while we were there, both with very loud music, but that did not affect us at all as we were on the second floor. The hotel has the courtesy to notify clients in advance that this could be happening, with the option to change dates, if possible.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear George r, Thank you for such a complimentary review following your stay at the Walton Park Hotel, I was delighted that you enjoyed your stay and I was pleased to read that you would thoroughly recommend our hotel. Our staff take pride in their welcoming customer service, so they will be glad to hear that you thought they were extremely friendly and helpful. It was also lovely to hear that you thought our hotel was well run, and I will most certainly pass your kind words onto the team at Walton Park. It was wonderful to read that you enjoyed the food at our hotel and that you admired the sea view from your guestroom. Our hotel is a popular wedding and events venue, however we do advise our guests prior to their booking if there is an event taking place. We do also try to assign our non-event attending guests rooms which are away from the function, to avoid noise disturbances, so I was very pleased to read that you were not affected by the wedding. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Not bad for a cheap one night stay "

4
23/10/2017

Booked in for a one night stay, for the money I can't fault the room although it was small it was clean and tidy. The only downsides to the room was it was on the main road with the entrance to the ‘bistro' just underneath the window so there was a lot of noise. I would recommend paying the extra for a sea view room to avoid this, which is what I would do next time. Also the bed really wasn't that comfortable but then again this could just be preference. I would comment that the doors and floorboards are extremely noisy but it all fairness it is an old building and so these characteristics are just sort of expected. The reception staff did lack friendliness but to be fair other staff members that I bumped in to in the corridors etc were all really friendly. I'd stay again purely for the hotel surroundings but would definitely upgrade the room.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear NLMPK, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was glad that you thought your stay was good value for money and that you would like to return in the future. I was pleased that you found your room clean and tidy, although I was disappointed that you did not personally find the bed comfortable, as our guests often commend the comfort of our beds. Due to the period property, our hotel does come with its individual quirks, such as the timeless architecture, wooden floorboards and the old-fashioned lift, which we feel enhances its Victorian charm. Our staff strive to provide a warm welcome, so I was pleased that you thought they were really friendly. Although, I was very surprised you did not feel this way about our reception team and am sorry for this. Thank you for choosing the Walton Park Hotel, we look forward to welcoming you on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"What do you expect? "

1
19/10/2017

Travelling from Stoke on Trent and call me at 08:15am to tell me my room has to be cancelled that day. Only offering me a sister hotel even further down the M5. I've lost my train money and lost business due to this as I couldn't find another hotel close enough for what I needed. Hang your heads in shame. Appalling .

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear StevePVFC, I would like to apologise for the unexpected system error, which allowed you to make a reservation whilst the hotel was fully booked. The reception manager informs me that alternative accommodation was offered and I would like to sincerely apologise for any inconveniences this caused for you. Unfortunately, this was something which was out of our control, however the reception team did contact you as soon as they were aware of the situation. I do hope that you will consider staying at the Walton Park Hotel in the future, so that we can have the chance to provide you with a superior experience. Please do not hesitate to contact me directly on [email protected] and I will personally assist you in your booking. Kind regards, Maria Guest Relations

"Conference stay"

3
17/10/2017

I stayed at this hotel for a conference. I did not pay for the stay and so cannot comment on value for money but only on the amenities. Getting to the hotel was straightforward (used a sat nav) and although I did not park in the hotel car park (it looked as though there were about 30 spaces) I found parking easily less then 2 mins away on the road. The decor of the hotel is 'dated' in places but they have made an effort to modernism the bar and conference rooms. Check in was easy and I was able to put a credit card on my tab to pay for drinks at the bar. The room had basic useful items (coffee and tea, shower cap, shower gel and shampoo/conditioner, pencil and paper) and although on the corner I could see the bay from the window. Dinner was okay, nothing mind blowing but good, the bar was a little pricey (£7.50 for a large glass of wine) but had a half decent selection. The bed was a little soft for me and so I didn't have the best night's sleep. The shower was awful (old school turn faucets for right temp then pull to get shower on) and took ages to get the temperature right. Breakfast was nice but the coffee was really not good at all. The conference room was large and bright and worked well for us. I would pay £75 a night for this but not much more.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Jenine K, Thank you for taking the time to write a review following your recent stay and conference at the Walton Park Hotel. I was pleased that you found it straight forward to locate our hotel and that you were able to park easily, we do offer ample, free parking facilities on site. As a Victorian property, our hotel is decorated in such a way as to preserve its traditional character. However, our rooms are designed with modern comforts and facilities. I was pleased that you appreciated our recently refurbished bar area and conference rooms and that you thought your conference room was spacious and worked well for your group. I was glad that you enjoyed your dinner and that you thought our bar had a good wine selection. It was also wonderful to read that you enjoyed the breakfast buffet, however I was surprised to read your comments regarding the coffee and I am sorry if it was not to your liking. The comfort of our guests is important, so I was please you thought your room offered good complimentary items and that you have nice sea views. However, I am sorry if you had issues with your shower and that you did not find the bed comfortable, I will be sure to pass your feedback onto our maintenance team to look into. Thank you for your feedback, it is greatly appreciated. I do hope we have the opportunity to welcome you back on your next visit to the area, don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"OK for the price but a bit dated"

3
16/10/2017

The location is fine being a short walk into Clevedon. Our room was quiet and the beds were comfortable. The room was quite hot - we opened both windows. When I first felt the radiator, it was not on but later was hot. The hotel is a bit tired but the price was very reasonable.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear exfordy, Thank you for the taking the time to write a review following your stay at the Walton Park Hotel. It was wonderful to read that you thought our hotel price was very reasonable. I was delighted that you enjoyed the cliff top location of our hotel, which overlooks the Severn Estuary and is only a short walk from the town centre. The comfort of our guests is important, so I was glad you found your room quiet, with comfortable beds. Our hotel is decorated traditionally, in keeping with the Victorian period property, and our rooms are designed with modern comforts and facilities, which are often well received by our guests. However, I will be sure to pass your feedback on. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Fine but a bit dated"

3
15/10/2017

We stayed at the Walton Park hotel as we were attending a wedding in Clevedon. The hotel is beautiful on the outside and is a lovely building but the rooms need modernising. The real draw here is the view as many of the rooms overlook the sea. We stayed on the 5th floor with a sea view, and to be honest we were a bit disappointed as the room didn't live up to the description and photos shared on the website. Many of the furnishings were old and a bit run down, and it didn't appear that the room had been renovated in a very long time. I'm not sure if we just happened to be in an older section, and we did ask to be moved but were told the hotel was booked up. The bed was comfortable and the room was clean so no complaints there, and we enjoyed our sea view. There were tea & coffee making facilities in the room, a tv and plenty of useful information provided. All in all the stay was fine but it seems a shame as such a lovely building deserves to have rooms that live up to expectation. We certainly didn't get the quality that was advertised on the website.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Seanspacifica, Thank you for the review following your stay at the Walton Park Hotel. I was pleased that you thought our Victorian hotel was beautiful on the outside and is a lovely period property, however I was disappointed to read your comments regarding the rooms and would like to apologise if they were not to your personal taste. Many of our rooms have been recently refurbished, which have been well received by our guests. Due to the period property, the hotel is decorated traditionally to add to the Victorian charm and character. However, our rooms have been designed with modern comforts and facilities, which are often commended. I am sorry if you felt this way and will most certainly pass your feedback onto the management team. I was pleased that you found the bed comfortable and that your room was nice and clean. I was also delighted that you enjoyed the spectacular sea views from your room and that you thought the room facilities and were good. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back in the future. Kind regards, Maria Guest Relations

"Great hotel and Conference venue"

4
13/10/2017

I am just back from a 3 day stay here where we held our annual conference with 50 attendees. We were really well looked after. Food was good and rooms also in good condition. Staff were very helpful and nothing was too much for them. Pat the Manager was very helpful in planning the conference. The conference room we chose was just enough room and the facilities were good. Thanks to all at the hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear VICHIBBERT, Thank you for taking the time to write a review following your annual conference and stay at the Walton Park Hotel. I was delighted that you were very well looked after by our team at the Walton Park and that the manager, Pat, was especially helpful in the planning process. Our staff take pride in their friendly, helpful and organised customer service, so they will be pleased to hear your compliments. It was wonderful to read that you enjoyed the food at our hotel and that you thought our conference room offered good facilities and was a good size for your group. Thank you for choosing the Walton Park Hotel, I do hope we have the pleasure of welcoming you back in the future. Don't forget to contact the hotel directly for the best rates, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Some TLC needed....."

3
12/10/2017

We were guests at a friends wedding that took place here. Easy Parking, quick check in and shown To a small room. But it was clean and acceptable. In my opinion it is crying out for an update. Very old fashioned and needs some TLC. The wedding reception food was good and the staff friendly. Good views but alas started to rain so We didn't see much of this as we would have liked. Would we stay again..... Don't think so....

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear BristolDawn1, Thank you for the review following your stay and wedding attendance at the Walton Park Hotel. I was pleased to read that your arrival was smooth and that you found your guestroom clean and comfortable. As a Victorian period property, the hotel is decorated classically to preserve its traditional character, however our rooms are designed with modern comforts and facilities. I am sorry if the interior décor was not to your personal taste, however I will most certainly pass your feedback on. It was wonderful to read that you enjoyed the wedding reception food and that you found our staff to be very friendly, I will be sure to pass your compliments on. I was also pleased that you enjoyed the sea views from our hotel, although it was a shame that the weather was not so nice! Thank you for choosing the Walton Park Hotel. Kind regards, Maria Guest Relations

"Great Hotel"

5
10/10/2017

We stayed here for one night as we had booked a boat trip from the pier. Friendly and helpful reception. The room wasn't huge but very comfortable and everything we needed was there. Bed very nice and we had a good quiet nights sleep. The views are wonderful and only ten minutes walk to the pier. The bar was very nice and had a few drinks here and also sitting in the garden watching the sea. We ate in the bar and had a good choice of meals. Cider, Thatchers was £4 a pint and bottles of wine started just under £20. I would certainly stay here again if I'm in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear AngelaM007, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. It was wonderful to read that you enjoyed your stay and would like to return in the future. The comfort of our guests is important, so I was pleased to read that you thought your room offered excellent facilities, that your bed was comfortable and that you had a peaceful night's sleep. I was also delighted that you enjoyed the spectacular views across the Severn Estuary and that you thought our hotel was set in a good location, just a short walk from the Victorian pier. I was glad you liked the atmosphere in our bar and that you enjoyed sitting in our garden, which overlooks sea views. Our chefs take pride in the excellent standards of freshly prepared food they serve, so they will be pleased to hear that you enjoyed your bar meal and that you thought the menu was varied. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"A LOVELY HOTEL IN CLEVEDON"

4
10/10/2017

I recently stayed at the Best Western Walton Park Hotel in Clevedon. I only stayed for one night but I really liked the location and the free hotel parking. The hotel is located on a hill overlooking the Severn Estuary and is within a 10/15- minutes walk to shops/restaurants and the Clevedon pier/seafront. The check in/out was efficient and (the lady on reception was helpful with printing out some documents I needed in a hurry due to a change in my travel plans). The room/bathroom were both clean and tidy, the beautiful view from the window made it even better. The room was spacious and the bed was comfortable, I got a good night's sleep. Overall good/friendly staff, nice location, good views and the antique elevator which was a nice change from your normal lifts. This is a good hotel and Clevedon is a lovely town, I will return and stay a bit longer next time.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear david c, Thank you for such a complimentary review following your stay at the Walton Park Hotel. I was delighted that you thought the location of our hotel was lovely and that you would like to return in the future. The staff at our hotel strive to provide a warm welcome, so they will be pleased to hear that you found them helpful, friendly and efficient. It was wonderful to read that you were comfortable in your spacious guestroom and that you found your room and bathroom very clean and tidy. I was also pleased that you admired the spectacular sea views from your room. We have preserved many original features of our Victorian period property, such as the vintage lift to enhance the charm of our hotel, so it was wonderful to read that you enjoyed the unique character of the lift. Thank you for choosing the Walton Park Hotel, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Enjoyable stay at Best Western"

4
09/10/2017

I stayed here for for 4 nights inc breakfast and dinner, found the staff to be helpful and friendly, the room was clean and nice, the food was good and hotel has a lovely view over the sea. Shops pubs and restaurants are about a 15 - 20 minute walk away but hotel does have a bar and serves food. A good base for exploring the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear ddfelsmuli, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was delighted to read that you enjoyed your 4-night stay at our hotel and that you thought Walton Park was a good base for exploring the Victorian seaside town of Clevedon. We are lucky to be situated on such a picturesque cliff top location, overlooking the Severn Estuary and Welsh Hills, of which I was very glad you enjoyed. Our staff strive to provide a warm welcome, so it was wonderful to read that you thought our staff were helpful and friendly. I was also glad that you were comfortable in your guestroom and that you found it was nice and clean, I will pass your kind words onto our housekeeping team. The chefs at our hotel are also passionate about the high standards of food they serve, so they will be thrilled to hear that you enjoyed your breakfast and dinner. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"A nice stay thank you. "

4
06/10/2017

We had a nice stay, a big room. Plus points: Big room Clean Friendly helpful staff Lovely power shower Yummy breakfast Beautiful views Negative: Bit cold . Heating on timer ( October visit) If you get the room below the main floor ask to move or u will be woken up with lots of noise from 6.30am with the breakfast room... staff stomping about chairs dragging. Must admit staff gave us a heater and turned heating on twice when asked and gave us a free breakfast when we complained about noise. Think only a few rooms would be affected by this type of noise (room 201 -209) All in all a lovely visit though. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Kitty S, Thank you for the review following your recent stay at the Walton Park Hotel, I was pleased you had a lovely visit. It was wonderful to read that you were comfortable in your spacious room and that you found it nice and clean, with excellent bathroom facilities. The comfort of our guests is very important, so I was disappointed to read that you encountered noise disturbances and were a bit cold. However, I was pleased that our staff were at hand to rectify these issues for you, to ensure you were comfortable and had an enjoyable stay. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"2 night break...."

3
04/10/2017

The hotel is ok - parking ok (free), check in was seamless, the hotel has some nice parts and others that need desperately updating. We had a small room to the front - we took our 2 dogs for a weekend walking 'outdoor' break, lovely views from the bar where dogs are allowed. The room itself was small but we were out all the time so not a problem, the shower was very small although the bathroom a good size. The room was clean and tidy nice comfy bed and pillows, TV - tea -coffee and 1 hot chocolate sachet. We had our meals in the bar area - Becky the barmaid was super friendly and lovely so full credit to her. The food was well cooked and a good choice but I don't much care for eating it on my lap sat on a sofa - the hotel was very busy with weddings and functions so we were told when we could eat. The breakfast was a mediocre selection of hot and cold - when I checked in - with a lady called Anna - I was told that breakfast was included to find this added to the bill at check out £12 per person per breakfast. I did complain about the service in regards to ordering food and the times were wrong and the chef got angry... The Manger kindly deducted this from my bill. Overall a good stay in a slightly interior dated hotel. I would recommend its location though which is lovely...

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Supersmiffy, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. Our reception team strive to provide a warm and efficient welcome to our guests, so I was pleased that you found your check-in seamless. Our hotel has been decorated in keeping with the Victorian period property and offers modern comforts and facilities, I was pleased you liked particular aspects of the hotel, however I am sorry if the traditional décor was not to your personal taste. I was pleased that you were comfortable in your guestroom and that you found it clean and tidy, with a comfortable bed. It was delightful to read that you received such wonderful service from the barmaid, Becky, and I will be sure to pass your kind words on. I was also pleased that you enjoyed the spectacular views from the bar and that you enjoyed your evening meal. I was surprised to read your comments regarding the confusion over breakfast and I am sorry for any inconveniences this caused, however I was pleased that our manager kindly deducted the charge from your bill. Thank you for choosing the Walton Park Hotel, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Not the best"

4
03/10/2017

This hotel has wonderful views but left feeling a bit disappointed.Room was small,shower didn't work properly.Some of the staff seemed a bit surly.Hotel was also farther from town centre than i thought

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear malcolmr0, Thank you for the review following your stay at the Walton Park Hotel. I was pleased that you enjoyed the spectacular views overlooking the Severn Estary and Welsh Hills from our hotel. However, I am sorry to hear that you found your room small and had issues with your shower, I will be sure to pass this onto our maintenance team to look into. I was also surprised to read your comments regarding the distance into the Victorian town centre, as it is only about a 10 minute walk from our hotel. Thank you for choosing the Walton Park Hotel, your feedback is greatly appreciated and I do hope we have the opportunity to welcome you back in the future. Kind regards, Maria Guest Relations

"would stay there again , great room , great staff great views ,"

5
01/10/2017

would stay there again , great room , great staff great views , breakfast was good they hold weddings , there was one on while we stayed , did not here a thing not even the music , this should be rated hire as it was a pleasure to stay here , well done to all the staff ,

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Robert c, Thank you for such a complimentary review following your stay at the Walton Park Hotel. I was delighted that you rated your stay so highly and that you would like to return in the future. The comfort of our guests is important, so it was wonderful to read that you thought your room was great and that you were not disturbed by the wedding taking place at the hotel. I was also pleased that you enjoyed the views across the Severn Estuary and Welsh Hills and that you thought our breakfast buffet was good. Our staff take pride in their welcoming and helpful customer service, so they will be thrilled to hear that you thought they were great and that it was a pleasure to stay at our hotel. Thank you for choosing the Walton Park Hotel, I do hope we have the pleasure of welcoming you back on your next trip to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Lovely hotel"

4
27/09/2017

We stayed here for one night in Aug 17. Our room was massive, with a view looking across the bay. When we checked in the weather was clear, so we could see Wales. The staff were polite and quick to check us in. The room was clean and had ample space. The only downside was that the shower took and age to heat up. Our room was quiet at night and we couldn't hear any other guests. Although we didn't here, the terrace bar menu looked very good. We did have breakfast and it was very good, with a wide selection available.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear jameswatling, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was delighted that you were comfortable in your spacious room and that you enjoyed the spectacular views across the Severn Estuary and Welsh Hills. I was also pleased that you found your room nice and clean and that it was quiet during the night. Although, I am sorry if your shower took a while to warm up, I can assure you I will pass this onto the maintenance team to investigate. Our staff strive to provide a warm welcome, so it was wonderful to read that you found our staff to be polite and efficient upon your arrival. I was also very pleased that you thought our breakfast buffet was very good and offered a great selection of food to choose from. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Scottish Terrier Club Celebration"

5
26/09/2017

Our Club was celebrating it's 70th Anniversay at the hotel to be followed by a show the next day near by. Many members stayed at the hotel with their dogs and more came to have a celebration dinner. The dinner was superb and the staff very attentive. The rooms were lovely with a beautiful view. Everyone in our party really enjoyed their stay. A big thank you to the hotel for making our special weekend even more special.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear asmalescot, Thank you for such a complimentary review following your stay and club anniversary celebrations at the Walton Park Hotel. I was delighted that you enjoyed your stay and that we could help make your weekend even more special. It was wonderful to read that your celebratory dinner was superb and that you found our staff to be very attentive, I will be sure to pass your kind words on. I was also pleased that you thought all the rooms were lovely and that you thought the surrounding views were beautiful. Thank you for choosing the Walton Park Hotel, I do hope we have the pleasure of welcoming you back in the future. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Enormous room"

4
25/09/2017

Stayed 1 night at the hotel. It's a traditional hotel in decor and service in a good way. We were put in a room on the 1st floor with 2 enormous windows overlooking the car park, garden and the sea which was great. The room was HUGE and the bed was comfortable. All the other amenities in the room were fine. Decor in the hotel was traditional (the lift was particularly quaint). Did not go to the bar or had dinner as we were at a wedding in Walton Castle. We did have breakfast and it was good - standard buffet style with the cooked breakfast part was tasty. Service good. So in summary, if you need to stay in the vicinity, this place was fine, just don't expect a modern boutique hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Kennyboyo, Thank you for the review following your recent stay at the Walton Park Hotel. I was pleased that you enjoyed the traditional décor of our Victorian hotel and that you thought the service was good. The comfort of our guests is important, so I was delighted that you thought the bed was comfortable and your room was very spacious. We are lucky to be situation on such a stunning cliff top location and I was glad you enjoyed the sea views from your guestroom. Our hotel is classically decorated in keeping with the period property and we have preserved many features of the timeless architecture, such as the vintage style lift to add charm and character to our hotel, of which many of our guests enjoy. It was also wonderful to read that you enjoyed our breakfast buffet and that you thought the cooked breakfast items were tasty, I will be sure to pass your kind words on. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Lovely dog friendly hotel"

5
24/09/2017

Fantastic sea views, reasonable rates and delicious breakfast! Really welcoming when we brought our dog, allowed in the bar and lovely outside areas to take her. Fantastic bath and shower, would definitely stay here again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear chica_kernowes, Thank you for the review following your stay at the Walton Park Hotel. It was delightful to read that you enjoyed your stay and that you would like to return in the future. We are lucky to be situated on such a spectacular cliff top location, overlooking the Severn Estuary and Welsh Hills. I was pleased you admired the views and thought your stay was good value. Our staff strive to provide friendly and helpful customer service, so it was wonderful to read that you received a warm welcome. I was also pleased you were comfortable in your room and that you thought the bathroom offered fantastic facilities. I was also glad you thought the breakfast buffet was delicious and I will most certainly pass your kind words on. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations Representative

"Great Historic Hotel"

5
19/09/2017

This hotel is located on a hill over looking the bay. The view is gorgeous. We enjoyed the character and ambiance, especially the antique elevator. The hotel is within walking distance of shops and water front. The staff was very friendly and helpful.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear M845PCrobertw, Thank you for such a complimentary review following your recent stay at the Walton Park Hotel. We strive to provide a warm welcome at our hotel, so I was delighted that you enjoyed the character and ambience of Walton Park and that you thought our staff were very friendly and helpful. I was also pleased that you especially enjoyed the antique lift, of which many of our guests feel adds a quirky charm to the hotel. It was also wonderful to read that you enjoyed the spectacular sea views from our hotel and that you enjoyed walking to the nearby shops and waterfront. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Average but would stay again"

3
17/09/2017

First stay here. Hotel a bit old fashioned and could do with some refurbishment. Room comfortable and clean. Bed and duvet/pillows excellent. The hotel had not turned the heating on yet for the Winter so room was cold. Restaurant - traditional and Continental breakfast OK. Dinner however was excellent. Fresh vegetables and sauces delicious. Restaurant Manager was superb. Lift is in a time warp.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Susan G, Thank you for the review following your stay at the Walton Park Hotel. I was delighted that you found your guestroom clean and comfortable, with an excellent quality bed, duvet and pillows. Although, I am sorry if you felt cold and will pass your comments onto our management team to ensure our guests are in a comfortable environment during their stay. The chefs at our hotel are passionate about serving excellent quality, freshly prepared food, so they will be pleased that you thought your dinner in the restaurant was excellent and that you enjoyed your breakfast. I was also delighted that you thought our restaurant manager was superb and will be sure to pass your kind words on. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Overnight stay with our two dogs on the way to cornwall"

4
16/09/2017

On out way from Manchester to Bude for a weeks holiday and broke our long journey with overnight stop in clevedon walton park hotel. Overall we enjoyed the hotel and clevedon but we did feel second fiddle to a wedding party that was on at the hotel the night we stayed. Staff all very nice. Breakfast lovely with good choice but we had to eat with our dogs in the bar rather than restaurant. It didn't bother us but we were left to our own devices rather than being served by the morning staff ie chasing for a coffee top up.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear ALD D, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was pleased that you enjoyed your overnight stopover on your journey to Bude. Clevedon is a delightful Victorian seaside town, and I was glad that you enjoyed the area and liked our hotel, which overlooks the Severn Estuary and Welsh Hills. The staff at our hotel take pride in their welcoming and helpful customer service, so they will be pleased to hear your kind words. I was glad that you enjoyed your breakfast at the hotel, although I was disappointed to read your comments regarding the service in the bar and I would like to apologise for this and I will most certainly pass your comments onto relevant staff. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Golden Wedding celebratory lunch"

5
15/09/2017

Twenty four of us celebrated our friend's Golden Wedding with lunch in the Wellington Suite. Other suites were available for bigger or smaller parties (10 to 130). The room had tasteful, but minimalist decor and tables were provided for personal display items. Service was discreet, efficient and accommodated our every need. Individually we chose our meals from the fairly extensive menu. The first course arrived promptly, closely followed by the main course..All food was of good quality, looked good and tasted good and there were plenty of empty plates. We have been here before for celebration meals, no doubt we will be back for more.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear p0rtzed, Thank you for such a complimentary review following your attendance at a Golden Wedding lunch at the Walton Park Hotel. I was delighted that you enjoyed the celebratory meal and that you would like to return in the future. It was wonderful to read that you thought the venue was decorated tastefully and that our staff were efficient and accommodating, I will be sure to pass your kind words on, as our hotel staff and events team will be pleased to hear them. Our chefs are passionate about the excellent standards of food they serve at the hotel and will be thrilled to hear that you thought each course looked and tasted nice, and that the food was good quality. Thank you for your feedback, it is greatly appreciated and I do hope we have the opportunity to welcome you back in the future. Should you wish to stay at our hotel in the future, don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Overnight stay in Clevedon"

4
10/09/2017

Stayed at this hotel the night before taking a morning flight back to Ireland after a short road trip around Devon, Somerset and Cornwall. The staff at reception were really welcoming and helpful and the porter on duty, Paddy, made a booking for us in a nearby Chinese restaurant where we had a fabulous meal to finish off a lovely holiday. The hotel itself is situated at the top of a hill on the edge of Clevedon. It faces the water on one side. The building is Victorian and some of the original features remain intact, must notably the manually operated lift. It's lovely to think that not everything is gone completely high tech in the western world just yet and that there are places to stay like this hotel still very much in existence. For value for money you'd go a long way to fear this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear CaraSligo, Thank you for such a complimentary review following your stay at the Walton Park Hotel. I was delighted that you enjoyed your stay and that you thought it was great value for money. The staff at our hotel strive to provide friendly, courteous and efficient customer service, so they will be pleased to hear that you found them welcoming and very helpful. We are lucky to be situated in such a picturesque cliff top location, overlooking the Severn Estuary and Welsh Hills. It was wonderful to read that you enjoyed the views and appreciated the traditional charm of our Victorian period property. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"old"

3
09/09/2017

This hotel is so dated. Every floorboard creaks! Our room was ok for 1 night......but... the toilet wouldnt flush and the shower was scalding hot. The lift is an old wooden contraption. You have to slide across a grill and shut the door manually and it took ages to get up and down 2 floors. A bit over priced at £67 room only

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Barry L, Thank you for the review. As an original Victorian period property, our hotel offers quaint and traditional features, including the timeless architecture of the wooden floorboards and the vintage style lift. Many of our guests enjoy these features because they add charm and character to the hotel, although I am sorry if this was not to your liking. I was pleased you were comfortable in your guestroom, although I was surprised to read your comments regarding you bathroom and will most certainly pass this onto our maintenance team to investigate. Thank you for choosing the Walton Park Hotel, your feedback is appreciated and has been passed onto our management team. Kind regards, Maria Guest Relations

"Up to expectations"

4
06/09/2017

A few months since our last visit. The refurbishment of the bedrooms has gone very well. We were in 413 and couldn't fault it. We had dinner in the bar. Smoked Chicken Risotto and Sausage and Mash with Cider Gravy. Both very tasty and g ood value. Breakfast was upto it's usual good standard which set us up for our journey home. We will be back................again!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Peter K, Thank you for the review following your return stay at the Walton Park Hotel, I was delighted that you enjoyed your stay. Many of our rooms have been recently refurbished and I was pleased that you thought this has gone very well and that you were comfortable in your guestroom. Our chefs at the hotel take pride in the quality of food they serve, so they will be delighted to hear that you thought your evening meal and breakfast were both high standards and tasty. Thank you for choosing the Walton Park Hotel, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Wedding"

5
02/09/2017

From start to finish, Sam at Walton Park Hotel couldn't be more accommodating to our wishes for our wedding ceremony and reception. Everyone was a pleasure to deal with. The day was perfect from start to finish, knowing that the staff were there in the background to keep an eye on proceedings but not taking over was ideal. The setting is gorgeous and we were fortunate to be able to have the ceremony in the gazebo as the weather was glorious. Every detail was taken care of, nothing was too much trouble. The reception room was beautiful with fantastic views over the water to Wales. All our guests were amazed at the stunning sunset. The rooms were very pleasant and the breakfast delicious. I would not hesitate to recommend this hotel as a wedding venue. Thank you to all the lovely staff .

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear 350Rachel, Thank you for such a complimentary review following your wedding ceremony and reception at the Walton Park Hotel. I would like to say that it was an absolute pleasure to be chosen as the venue for your special day and I was delighted that you had such a wonderful time celebrating your marriage. Our Wedding Co-Ordinator, Sam, is dedicated and passionate about ensuring the planning and proceedings of your wedding day runs perfectly and just as you wish, so she will be absolutely thrilled to hear your kind words. It was wonderful to read that the day was perfect from the very start to finish and I am delighted our staff provided excellent and professional service for you. We are lucky to have such spectacular views across the Bristol Channel and I was delighted you could host your wedding ceremony in our outdoor gazebo, overlooking the stunning sea views. It was also wonderful to read that you thought your reception room was decorated beautifully, that you thought the rooms were very pleasant and the breakfast was delicious, I will be sure to pass your kind words on. Thank you again for your very kind words and recommendations. I was absolutely delighted that you had such a wonderful wedding day and would like to take this opportunity to wish you all the happiness in your future together. Kind regards, Maria Guest Relations

"Our wedding"

5
30/08/2017

Our wedding was held at the Walton Park Hotel. It was perfect. The location overlooking the Bristol Channel was stunning. We had the use of an outdoor terrace overlooking the water and under the stars. The hotel staff could not have been more helpful. They were friendly and attentive and nothing was too much trouble. The catering was fantastic.The rooms were comfortable and spacious, again with spectacular views overlooking the Bristol Channel and the lights and hills of Wales. Clevedon is a great place to visit. Highly recommended for a visit, or for a wedding!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear _ajrudd1330, Thank you for such a complimentary review following your wedding day here at the Walton Park Hotel. I was delighted that you had a perfect day and I would like to say that it was an honour to be chosen as the venue for your wedding. It was wonderful to read that you admired the stunning sea views from our venue and that you enjoyed being under the stars, overlooking the water from our terrace area. Our hotel staff and Wedding Co-Ordinator are all dedicated and passionate about ensuring your special day runs smoothly so that you have a wonderful and beautifully memorable wedding day. I was delighted you thought our staff were very helpful, friendly and attentive, they will be thrilled to hear your kind words. Our chefs take pride in the excellent standards of food they serve, so they will be pleased to hear that you thought the catering was fantastic. I was also very glad that found the rooms very spacious and comfortable, with spectacular views across the Bristol Channel and Welsh Hills. Thank you again for your kind words and recommendations. On behalf of Walton Park Hotel, I would like to take this opportunity to wish you every happiness in your future together. Kind regards, Maria Guest Relations

"Nice and friendly"

4
30/08/2017

Stayed for 2 nights 3 days- hotel was clean n tidy Very helpful staff, we were very hot and requested water n fans these were forfilled for us very easily View was breath taking in sea view room- very generous sized room we are a family of 5 so had children in one large room n we were in a double room. During the morning we all met up in ocean room as was more than sized for us all Lovely stay, shame we couldn't stay longer but needed to get back to the pets Thanks for having us

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear kelweb, Thank you for such a complimentary review following your stay at the Walton Park Hotel. I was delighted that you and your family thoroughly enjoyed your visit. I was pleased to read that you thought our hotel was very clean and tidy and that our staff were very helpful and accommodating, I will be sure to pass your kind words on. We are lucky to be located in such an idyllic cliff top location, overlooking the Severn Estuary and Welsh Hills and I was delighted you enjoyed the sea views. Thank you for choosing the Walton Park Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Beautiful Hotel"

5
30/08/2017

Lovely, elegant and spacious hotel. Large twin room overlooking the estuary. Only 10 minutes walk (down hill) to Clevedon Pier. Lovely walk further along to lido. Hotel has a great bar with menu identifying allergy ingredients - really useful for me as I have coeliac disease. Please tell the lady serving on the bar that when anyone asks to check if the meal is definitely gluten-free it's not because they have a low IQ requiring a patronising response from her explaining that the numbers by each item on the menu indicate any allergens. Anyone with coeliac firstly needs reassuring that the information is up-to-date and accurate, but also the chef needs to be made aware to avoid any cross-contamination and to make any necessary adjustments. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Carole V, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. I was delighted to read that you thought our hotel was lovely, elegant and spacious, and that you enjoyed the sea views from your large twin room. Situated on a cliff top location in Clevedon, our hotel offers spectacular views across the Severn Estuary and offers delightful walking spots nearby, which I was pleased you enjoyed. I was also glad that you thought our bar was great and offered useful allergen information and I will most certainly pass your comments onto relevant staff regarding the way this is explained to our guests. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Great Stay"

4
28/08/2017

Great location, very helpful and courteous staff. Would highly recommend. Teriffic ambience and great views. Service was top notch. It also had the look and feel of a grand home from years gone by. If I find myself in England again, I would definitely stay there.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear sjarudd, Thank you for the review following your stay at the Walton Park Hotel. I was delighted that you enjoyed your stay and that you would like to visit us again on your next trip to England. We strive to provide a warm welcome to our guests, so I was pleased you found our staff very helpful and courteous. Walton Park is a Victorian period property and in keeping with this our hotel is decorated classically to preserve the traditional charm of the building. I was delighted that you enjoyed the grand, traditional appearance of our hotel and that you thought the ambience was terrific. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to England. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Fabulous Art deco Hotel."

4
26/08/2017

I visited the Walton Park while on holiday in the area on business and was delighted to find a large building clinging to the side of the cliff on the north side of the town with spectacular views over the Severn estuary. The Hotel itself has retained many of its Art Deco features and for someone like me who loves all of that it was heaven. I was in room 503 on the top floor which is rigt beside the lift and a fire door so it was a bit annoying later on as people were coming to bed with the door banging and floorboards creaking. The furniture was all period with a tiffany style lampshade and a beautiful carved barrel backed chair in the bay window where I had a sit with a nice cup of coffee and gazed at the bay. The sunset was spectacular and the Hotel features lovely gardens with a gazebo and tables where you can enjoy a drink and the views. The restaurant unfortunately not available as they had a function on so I ate in the bar. The food was nothing special and pricey for what you had but the staff were friendly and helpful. I enjoyed my stay and will definitely re-visit with my wife if only foe the beautiful decor and marvelous views.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear David J, Thank you for such a complimentary review following your stay at the Walton Park Hotel. I was delighted that you enjoyed your stay and that you would like to return in the future. It was wonderful to read that you enjoyed the cliff top location of our hotel, which overlooks the Severn Estuary and Welsh Hills. I was also very pleased you found the traditional décor and timeless architecture of our Victorian hotel beautiful and charming. The comfort of our guests is very important, so I was glad that you admired that classic furnishings in your guestroom and that you enjoyed looking out at the sea in the bay window seating area. Our hotel offers beautiful grounds and surroundings and I was pleased you thought our gardens were lovely, along with our classic garden gazebo. I am sorry if you were unable to eat in the restaurant, although our bar does offer a great selection of meals and I was very pleased you found our staff to be very friendly and helpful, I will be sure to pass your kind words on. Thank you for choosing the Walton Park Hotel, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Perfect nights stay!"

5
17/08/2017

This hotel is in a great location over looking the sea. On a perfect sunny day you can sit outside and enjoy the views. If not you can sit inside the many areas and enjoy the views from a table or a comfortable sofa. The staff were accommodating to all of our needs and fully catered for our small dog. Our room had a beautiful sea view which was great to wake up to in the morning. The bed was huge and the bathroom spotless. The food in the bar was delicious and so were the freshly made sandwiches we had ordered to our room late in the evening. All in all we had a great stay and would definitely come back to this hotel. Highly recommended!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear keltro1, Thank you for the review following your stay at the Walton Park Hotel. I was delighted that you had a great stay at our hotel and that you admired the cliff top location, overlooking the Severn Estuary and Welsh Hills. It was great to read that you were comfortable in your guestroom and that you found your en-suite bathroom spotless. Many of our rooms offer sea views and I was pleased you enjoyed waking up to this during your stay. As you mention, our hotel is dog friendly, and I was delighted to read that you found our staff to be very accommodating to your needs. The chefs at our hotel take pride in the freshly prepared food they serve and they will be pleased to hear that you thought the bar food was delicious. Thank you again for your kind words and recommendations. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Absolutely perfect!!!"

5
17/08/2017

We got married at the Walton Park Hotel on 03rd June this year, and I've been meaning to get around to writing a review ever since! I actually found the hotel a bit by accident – looking at another Best Western hotel in the area online – and they happened to have a wedding fair on within a couple of weeks so we went to have a look around. One of the major reasons we were interested in this venue was that they allow dogs not only at the ceremony but also to stay in the hotel (we have 2 border collies) and it had been near enough impossible finding another venue in the area who allowed this! We were both really impressed at the wedding fayre – the hotel is quirky and characterful with an amazing view across the Bristol Channel and I couldn't quite believe the prices, it seemed so much cheaper than everywhere else we had looked but didn't feel like a cheap venue at all! We booked our wedding date at the fair and visited the venue several times between then and the big day with our friends, having lots of lovely meals in the bar area (as you can take doggies in there) and getting to know several of the staff quite well. The wedding coordinators changed part way through planning our big day but both were very friendly and helpful, and as I say I couldn't really get over how much cheaper everything seemed to be there compared to other venues we had looked at previously. We both love the character of the venue – it's like an old hotel Poirot or Miss Marple would stay at, with lots of little quirks such as the old fashioned (albeit tiny) lift with metal shutter doors and corridors swathed in textured walls! Sam, the coordinator who handled our wedding towards the end, was so helpful and stayed in touch with us regularly – asking us to bring certain things such as table decorations, table plan, etc, a week before the big day which was really nice (it got them all out of the house and meant we didn't have to panic last minute that we'd forgotten anything!). As rooms were so reasonably priced (£35 per person per night including breakfast for wedding guests) we, as well as about 15-20 friends and family, all stayed the night before the wedding and as there were no events on in our ceremony and reception rooms the night before we were able to setup various things (my partner was doing the music for our wedding and I made our wedding cake) which was lovely as I'd expected I'd have to get up early on the day to do things. We all had food in the bar and it was lovely that everybody was able to socialise together and that we were able to have the dogs with us. The day itself was absolutely perfect – I woke up really early which was lovely as I was able to watch a beautiful sunrise over the Channel, and everything went so smoothly. We chose not to stay in the bridal suite as the bed was a little small for us, but the room we had was gorgeous – it was directly above our ceremony room which was lovely, and was the perfect size for me and my bridesmaids to get ready in. Some of the other guests rooms were considerably smaller but that's the quirks of an older hotel – the rooms are never all going to be the same! Sam told my partner if she packed her things and left them in her room they would move them to my room during the day for us which was handy (although my partner seemingly forgot this and moved her stuff to one of her best men's rooms anyway). Sam decorated the ceremony and reception rooms beautifully – we had hurricane glasses with candles in the middle surrounded by sand and shells, but also loads of spare shells which she'd scattered very artistically around the bottom of the cake stand and on our card table using her own initiative. The chairs covers and sashes were included and we'd been given a choice of sash colour and napkin inserts (we picked blue) which looked beautiful together and she had just set everything up so nicely on the tables such as our place cards and sticks-of-rock wedding favours. The food was good, the staff were wonderful, and I couldn't imagine having had our wedding anywhere else! Because we booked the suite of rooms downstairs (Avon and Waverley Suite) we had our own private terrace leaning out towards the water, and were tucked away from the other hotel guests which was nice. The morning after it was lovely to have breakfast with our guests who had stayed the night, and both the morning of our wedding and the morning after they had reserved tables for us in the breakfast room without us even asking which meant we were all able to eat together – such a little detail but just really thoughtful. It was just generally perfect – I can't think of one criticism of either the hotel or staff for our whole experience with them, and we will definitely be going back still for the occasional meal and probably our anniversary too. Can't recommend enough!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Holly N, Thank you for such a complimentary review following your wedding day here at the Walton Park Hotel in Clevedon. It was so lovely to read that your wedding day was absolutely perfect and I would like to say that it was an honour to be a part of your special day. I was delighted that you thought our venue was the perfect, characterful setting for your wedding day and that you were thrilled you could have your dogs their with you. We are lucky to have such stunning views from Walton Park and it was wonderful to read that you were able to watch the sunrise over the Bristol Channel the morning of your wedding day. I was also pleased that you thought we offered great prices as a wedding venue and that we provided excellent room rates for your wedding guests. The staff at our hotel strive to provide friendly and efficient service and they will be pleased to hear your kind words. Our wedding Co-Ordinator, Sam, is dedicated and passionate about ensuring that the planning of your wedding and the day itself is well organised and runs perfectly, to make sure you and your guests have a beautifully memorable day. I will most certainly pass your compliments onto Sam, who will be thrilled to hear that your wedding day was perfect and that you thought she was very helpful and friendly. It was wonderful to read that you thoroughly enjoyed your wedding day and that you thought the ceremony room was beautifully decorated. I was also glad that you enjoyed the exclusive use of the terrace area, which overlooks the Bristol Channel and I was pleased you enjoyed the food. The morning of your wedding day is also a very special moment, so I was very pleased that you were comfortable in your room and that you thought it was the perfect size for you and your bridesmaids to get ready in. Thank you again for your kind words, I was delighted that you and your guests had such a fantastic time celebrating your marriage at the Walton Park Hotel. I would like to take this opportunity to wish you every happiness in your future together and we look forward to welcoming you back to our hotel. Kind regards, Maria Guest Relations

"weekend away"

5
16/08/2017

what a great hotel just off the cliffs ,fantastic views very friendly staff ,great food and drinks ,ideal location ,fab walks ,there is so much to do, the rooms are spotless and well decorated , ,fantastic stay as always

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear hodgkins5, Thank you for the review following your stay at the Walton Park Hotel. It is always lovely to hear when our guests have enjoyed their stay and I was delighted you had a fantastic stay as always. I was pleased that you admired the stunning sea views from our cliff top location and that you enjoyed going for walks around the local area, there are lots of lovely coastal walks nearby. Our staff strive to provide a warm welcome, so they will be pleased to hear your kind words. It was also wonderful to read that you thought the food and drinks at our hotel was great, I will pass your compliments on. The comfort of our guests is very important, so I was delighted that you thought your room was spotlessly clean and nicely decorated. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Walton park "

3
09/08/2017

A beautiful location, with lots of character, this hotel is fine if your not expecting all the frills. The rooms were clean and well equipped, the staff were helpful, but the breakfast was lacking. I was staying on business so it was fine, not sure I would want to spend a week here!!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear NatSarabia-J, Thank you for the review following your stay at the Walton Park Hotel. I was delighted that you enjoyed the cliff top location of our hotel, overlooking the Severn Estuary and Welsh Hills. It was also wonderful to read that you liked the traditional character of our hotel and that you found your room comfortable, clean and well-equipped. Our staff take pride in their welcoming and helpful customer service, so they will be pleased to hear your kind words. Many of our guests commend our breakfast buffet as we serve an array of traditional cooked breakfast items and continental choices, so I was surprised to read your comments. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Disappointing "

3
08/08/2017

We booked a room at this hotel last September so frankly to get the room that we did was very disappointing. It faced a noisy road and was very stuffy despite being able to open the windows which then became a security risk. The room was quite small and the lights over the bed too dim to read by. The shower was not easy to manage and as it was over the bath it was difficult and dangerous to get in and out of easily as there was nothing to hold on to. We were at the hotel to attend a function which involved a set meal which the main course was reminded me of school dinners many years ago especially the over cooked vegetables..broccoli and carrots and greasy roast potatoes followed by a tasteless dessert. This is a quirky hotel in a beautiful position so should have provided us with a pleasant experience however it fell far short of that in so many ways. The receptionist was helpful when it was needed but not welcoming or friendly on arrival. Management need to tackle the negatives in a positive way to enhance guest experiences.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear TrueBrit_10, Thank you for the review. Walton Park Hotel is a Victorian period property and due to this our rooms do vary in shape and size. I would like to apologise if you were disappointed with the standard room you had booked, however we have traditional rooms with sea views available to book in advance. The event organisers, who chose the menu, were very complimentary and said that they had a wonderful time, as did many of the other guests. I would like to sincerely apologise if the food was not to your taste, should you wish to provide any further feedback please contact the hotel directly. Kind regards, Maria Guest Relations

"Wedding reception."

4
07/08/2017

The first thing to say is that we did not stay the night. The hotel is huge with stunning views of the Bristol Channel. Idea for weddings as you can have it indoor or outdoor. Drinks are very expensive, i paid just short of £22. for a very average bottle of Pinot Grigio,totally overpriced so i'd hate to think what the mark up price was. The hotel is in need of some TLC but having said that it does have a lot of character. To sum up i would say if the drink prices were more reasonable, Procecco £28 a bottle, too much, it's in a nice location with great view, that's if you have a sea view, and is close to Bristol, Portishead, Weston-super-Mare and many more attractions. such as Noah's Ark Farm and Tyntesfield to name as a few.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Bigalseamills, Thank you for the review following your attendance to a wedding reception at Walton Park Hotel. Our waterside hotel in Clevedon is a popular wedding venue which offers outstanding views across the Severn Estuary and Welsh Hills and has a variety of elegant function rooms. I was pleased to read that you enjoyed the Victorian character of our hotel and that you thought the location was good, as it is within reach of local attractions including the beaches of Weston, Bristol city, Cheddar Gorge and Portishead. Thank you for the review, your feedback is appreciated and will be passed onto our management team. Kind regards, Maria Guest Relations Representative

"step back in time"

3
06/08/2017

stopped over night dont expect the sort of experience you get in a modern hotel. our room was small the windows wouldnt open no air con so borrowed a fan. the bathroom is tiny with no shelf space to put a toiletry bag.the shower was not good with poor controls.the furniture is very old.as you walk down the hotel aisles the floor creaks under your feet.a lot of the best western hotels have this sort of feel but this hotel is dated.the lift is quirky i guess original which goes with the old feel.the bar was nice as was the location .one disabled parking space but other spaces available.if we had been stopping a few days i think the very basic room would start to feel stressful.i cant really feel annoyed because it is a very oldy world hotel it is what it is just dont expect a modern hotel spec because its not. hope this is useful.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear _doh1959, Thank you for the review following your stay at Walton Park Hotel. As you are aware, our hotel is a Victorian period property which has many original features such as the vintage style lift and timeless architecture, including the wooden floorboards. Our guests are often complimentary towards the traditional features of our hotel as they enhance the quirky character of the Victorian period property, however I am sorry if it was not to your personal taste. Our rooms are designed with your comfort in mind and are all equipped with modern furnishings and facilities, so I was surprised to read your comments regarding your guestroom. At this moment in time our hotel does not have aircon, however during the warmer weather we do have portable fans which can be used to ensure a pleasant and comfortable environment, of which I was pleased you received. I was surprised to read your comments regarding the window and will most certainly pass this onto our maintenance team to investigate. Thank you for choosing the Walton Park Hotel, your feedback is appreciated. Kind regards, Maria Guest Relations

"Overnight stay"

5
05/08/2017

I booked to stay here on Friday 04 August and having been delayed in a serious traffic incident on the M5, called to advise my late arrival. We arrived at 11.45pm, extremely tired having been in traffic, relative locally, for six and a half hours. We were made instantly welcome by Chris at reception, who kindly arranged personal room service, having not dined since breakfast. We slept comfortably and enjoyed an excellent breakfast before departing on Saturday morning. Outstanding customer service and good value for money

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear chriscaine, Thank you for such a complimentary review following your stay at the Walton Park Hotel. I was delighted to read that you received a warm welcome from our receptionist and our staff will be very pleased to hear that you rated their customer service as 'outstanding'. It is always gratifying to hear when our guests have had a comfortable night's sleep at our hotel and I was glad you thoroughly enjoyed your breakfast in the morning, and that you thought your stay was good value for money. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either via our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Only positive thing is the view of the sea - and I didn't even have a sea view from my room!"

1
30/07/2017

Left feedback at the hotel but also wanted to warn people not to stay - the WHOLE place needs a refurb. Dated is an understatement - there's a difference between historic and dilapidated! Our room was tiny, struggled to open the door whenever we used it and had to cram into a corner of the room to even get in as it opened into the desk that took up a good portion of the room. Window was a massive health and safety risk - an old single pane window that you had to throw your whole weight into to open; which opened by sliding up which you could easily have fallen out of. View was rubbish; when I knew we had a hotel over looking the sea I expected a sea view, not a road. Bathroom seemed bigger than the bedroom yet was cold and had a constant weird smell with mould. As for the rest of the hotel, the only thing I liked was the old fashioned lift with the grated doors that you had to slide open yourself. I enjoyed using that for the historical touch, but also to avoid the stairs as they were the creakiest staircase I've ever walked on - felt so flimsy, worried that we were going to fall through them at any moment! Breakfast was okay, lovely view of the sea but a good portion of it wasn't available. Receptionist very unhelpful with our check-in - we had a wedding that day so needed to check-in early and leave our bags there for the big day. We'd called ahead to check we could check-in early, all okay, but when we arrived at 12pm we were told we couldn't check in until 3pm and could leave our suitcases in the reception by the wall 'at our own risk' as there was a wedding going on in their hall. We weren't impressed by this and called the rest of our group to inform them of this when 15 minutes later the receptionist told us we could now check-in if we wanted to as the room had just been cleaned. Should have been told this in the first place; but we eventually got our keys to our room to leave our bags safely. Receptionist only seemed bothered about the wedding they had on later that day and the other wedding guests checking-in. Wouldn't return, unless they fully refurbished it as the view was beautiful across the sea atop the cliffs - but that is the only thing they seem to have going for it. £75 a night for a room like that was ridiculous - lower your prices or provide a better room and service to meet the price you are charging.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear 655fran Thank you for your review and the feedback left at our hotel. I was extremely surprised to read your comments and must apologise for any part of your stay that did not meet with your expectations. As you can see from the many previous positive reviews, our guests find our Victorian period property, with its many original features, enhanced by the contemporary guestroom furnishings and decoration, and wonderful clifftop location an enjoyable testament to the period design and architecture of that time. I Am truly sorry that this was not to your own personal taste. I was however, very pleased to read that our dedicated reception team could accommodate an early check in for you, after only 15 minutes. Check in time is normally 3:00pm, but when we have guests that would like to check in around 12 noon we would always do our very best to accommodate, however we are unable to guarantee this as check out time is not until 11:00am for previous guests. Your feedback is most welcome and will be shared with the hotel management to ensure we continue to offer the level of service and standards that we pride ourselves on. I do hope that we have the pleasure to welcome you back again and should we have an opportunity to offer a complimentary upgrade to a sea view room we will of course do our very best. Thank you for choosing the Walton Park Hotel. Best regards Guest Relations Manager

"A erage"

3
30/07/2017

A beautiful location and very well appointed rooms. The main issue is the food- it was actually hilarious to look at and eat- I thought these types of places died out in the 80's. Everything is from frozen and very poor.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear dcolenso, Thank you for the review following your stay at the Walton Park Hotel, your feedback is greatly appreciated. Our hotel occupies a stunning cliff top location, overlooking sea views, of which I was delighted you admired. I was also pleased that you had a comfortable stay and thought the rooms were well appointed. I can assure you that the food at our hotel is freshly prepared to order and many of our guests are often complimentary towards our meals, so I was surprised to read your comments regarding the food. Thank you again for your feedback, I will be sure to pass your comments on. Kind regards, Maria Guest Relations Representative

"Stop on the way to Cornwall"

3
28/07/2017

The room was ok, the corridor outside smelt damp despite the copious amounts of air freshener used,and the carpets need a good clean. We had a bar meal in the evening which was ok food wise but expensive for what it was as were the drinks. The breakfast in the morning was the usual hotel buffet but wasn't well looked after and things ran out and getting coffee wasn't easy. Overall it was ok but definitely not good value.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear G3353TIsandrat, Thank you for the review following your stay at the Walton Park Hotel. Your feedback is appreciated and I will most certainly pass your comments onto relevant staff. I was pleased you were comfortable in your room, however I was disappointed to read your comments regarding the corridor and I can assure you I will pass them onto our maintenance team. It was great to read that you enjoyed your bar meal in the evening, although I was surprised that you thought they were expensive. Many of our guests often compliment our plentiful breakfast buffet and I can assure you that our buffet is regularly replenished. However, I would like to apologise if you did not feel this was the case. Thank you again for your feedback, it is greatly appreciated and will be taken on board. Kind regards, Maria Guest Relations Representative

"Very comfortable stay"

5
27/07/2017

We had a very comfortable two night stay here on a Sunday and Monday. The lift and stairs are a bit tired but the rooms were well equipped with everything that we needed. We also found the staff very helpful as I requested a room change from a room with a shower to one with a bath. They accommodated my request very promptly and we also found that our new room had a beautiful sea view as well. We ate in the restaurant - again with a fantastic sea view - one evening and found the food well presented, delicious and with attentive service. We would be happy to recommend this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear katesil, Thank you for the review following your stay at the Walton Park Hotel. I was pleased to read that you had a very comfortable stay and am delighted that you would recommend our hotel. Many of our guests enjoy using the vintage-style lift in our hotel, as they feel it adds lots of charm and character to our Victorian period property. I was pleased that you thought your room was well equipped and that you had everything you needed during your stay. I was also delighted that our staff could accommodate your request and were able to change your room for you, I was very pleased you enjoyed the spectacular sea views from your guestroom. The chefs at our hotel take pride in the fresh, high standards of food they serve, so they will be thrilled to hear that you thought the food was delicious and well presented. I will be sure to pass your compliments to the chef, as well as our staff, who you found attentive. Thank you for choosing the Walton Park Hotel. I do hope we have the opportunity to welcome you back to our hotel on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling us. Kind regards, Maria Guest Relations Representative

"Rooms Dreary but Views from Garden Lovely"

3
24/07/2017

As the building is traditional and in keeping with the best western style, we were not expecting a modern paradise. However, these rooms are incredibly dreary allowing little light into the rooms and feeling like they generally need a good overhaul. Decent nights sleep - nothing more.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Emily C, Thank you for the review following your stay at the Walton Park Hotel. I was pleased that you enjoyed the views across the Severn Estuary and Welsh Hills from our garden. It was also great to read that you had a good nights sleep, however I would like to apologise if you felt there was not enough light in your room. Your feedback is greatly appreciated and your comments have been passed onto the management team. Kind regards, Maria Guest Relations Representative

"Overnight Stay "

4
23/07/2017

This was a stop over for the first night of our holiday. What a lovely hotel. Location superb, food excellent, parking provided. Will stay again. The sea view photo is taken from the restaurant. There is a lovely walk overlooking the sea on the doorstep.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear WendyH332, Thank you for such a complimentary review following your stay at the Walton Park Hotel, I was delighted that you thought out hotel was lovely and that you enjoyed the cliff top location, overlooking stunning sea views. The chefs at our hotel take pride in the quality of food they serve, so they will be pleased to hear that you thought your meal at our hotel was excellent. I was also glad that you enjoyed the stunning views of the Severn Estuary from our restaurant. We offer ample free parking at our hotel, so I was pleased you benefited from this during your stay. Our hotel is ideally situated along the Somerset coast and as you mention, there are some delightful walks available on our doorstep. Thank you for choosing the Walton Park Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Good night's stay "

4
21/07/2017

Had to work in Bristol and stay overnight but limited to £75. There was little choice around Bristol and opted for Walton Park. There are plenty of positives. Cleveden is lovely and the location of the hotel overlooking the Bristol Channel is fantastic. Had good bar meal with wonderful views and steady breakfast looking towards Wales set me up for the day. The room was good, on the side with sea views and had been upgraded. It was clean and supplied with toiletries, good amount of tea and coffee together with a bottle of water. The staff were very friendly and helpful supplying a fan to help keep room cool. Downside is the corridors which are in urgent need of upgrading and let the hotel down. Would happily stay here again.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Thirskies, Thank you for the review following your stay at the Walton Park Hotel. I was pleased you had a comfortable stay and am glad that you would like to stay at our hotel again. It was wonderful to read that you thought Clevedon was a lovely area and that you admired the stunning sea views from our hotel. It is always gratifying to hear when our guests have a comfortable stay and I was pleased you thought your room was generously supplied with complimentary drink facilities and offered wonderful sea views. I was also pleased you were offered a portable fan for your room to ensure your room was a pleasant and comfortable environment during your stay. Our staff at the hotel strive to provide a warm welcome and they will be thrilled to hear that you found them very friendly and helpful. Our hotel undergoes regular maintenance and I appreciate your comments regarding the corridors, which will be passed on to our maintenance team. Thank you for choosing the Walton Park Hotel, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct, either via our website or by calling us. Kind regards, Maria Guest Relations Representative

"Old fashion Hotel"

3
21/07/2017

The hotel is in a great position and has seen better days.It could do with some refurnishment.Our room was small and had cracked ceiling.You could hear the people in the next room and upstairs quiet easily.Our sons had a better room over looking the with sea view and much better bathroom,though we paid the same amount of money.The reception staff were very helpful and we needed an iron and ironing board as we were going to a wedding.I found the tea at breakfast dreadful.The service was good and there was a good selection of food to eat and room pleasant.The hotel is used my coach companies so it can be very busy at meal times.I do feel that these ageing hotels that relies on coach holidays for their main business do not spend money updating,which is such a shame because it could be so much better.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Susanlockyer, Thank you for the review following your stay at the Walton Park Hotel. Our hotel occupies a cliff top location overlooking the Severn Estuary and Welsh Hills, I was pleased that you thought the position of Walton Park was great. Our hotel has recently been refurbished in many areas, which has been well received by many of our guests. I appreciate your comments regarding your guestroom and will pass this onto our maintenance team to investigate. The staff at our hotel take pride in their courteous customer service, so I was delighted that you found them helpful and efficient. I was also pleased you thought the selection of food available was good and that you enjoyed the ambience in our restaurant, although I would like to apologise if the tea was not to your taste. Thank you for again for your feedback, it is greatly appreciated and will be passed on. Kind regards, Maria Guest Relations Representative

"Lovely stay"

4
17/07/2017

We stayed here for a family wedding nearby and had a lovely time. Our rooms were near one another, large, comfortable, free parking, good wifi. The corridors were quite noisy as a wedding was also taking place at the same time but a fun, happy atmosphere - and we had been warned it would be busy and could be noisy. Breakfast was lovely with beautiful views from the dining room and friendly, helpful staff. Usual Best Western hospitality.

"Proper English seaside hotel"

5
16/07/2017

I had a great one night stay here recently while seeing family. There was a Fawlty Towers moment when I checked in, as I let myself into my room only to find someone's suitcase and clothes spread out on the bed (thankfully the occupant wasn't in the room so I didn't frighten them to death!), but Reception were very apologetic about the mix up and we ended up laughing about it. The (unoccupied!) room I spent the night in was very comfortable, with a soft bed and blackout curtains - I certainly got an excellent night's sleep. The room was recently decorated and everything was clean and neat. I had a view onto the road but that was pleasant enough and the road is a quiet one. Other family members staying the same night as me had a channel view and thought it was wonderful. The breakfast was top notch: everything was piping hot and fresh and the staff were very pleasant. It was a treat to look out over the water as we enjoyed breakfast anyway. The staff deserve a mention as I think they really aimed to make people feel at home and to be friendly. Jazz in particular seemed to be doing every job going: she served me in the bar the night I arrived, was there topping things up at breakfast and then showed me the handmade jewellery when I showed an interest in having a look at the goods a local craftsperson has for sale in the hotel (bought a bargain bespoke necklace - don't miss this! Loads of lovely earrings, bracelets and necklaces!) All in all this made me think of a good old fashioned seaside hotel. It's charming in its own slightly quirky way. If they modernised it too much it would lose that. Make sure you have a look at the brilliant old-as-the-hills lift - and ride in it if you're daring!

"Nice Place"

4
16/07/2017

Never been to Clevedon, so was presently surprised how lovely it was. We stayed at the Hotel with our pet dog on the way down to Cornwall. The Hotel is very quaint, although a little tired. A bit of TLC would finish off the place. The lift was like going back in time! Great to see. Gorgeous views, although, trimming the trees would improve this. The staff were superb, extremely friendly. We sat in the sea view bar to eat in the evening, we had a selection of Tapas that were very nice and reasonably priced. Overall it was a lovely evening and experience at the hotel.

"Very reluctant to stay here again"

1
12/07/2017

Small, hot, stuffy room, no air or air con, no spare pillows, curtains wouldn't close fully allowing light in, busy road, noisy industrial kitchen fan unit which ran all night disrupting sleep just below window of room, dis-interested staff on check out.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Christine Y, Thank you for your feedback. I would like to apologise if you were too warm in your guestroom. During these warm summer days and nights we do have portable fans that can be used to ensure a pleasant and comfortable environment. Spare pillows are located in guest wardrobes and we can also offer additional pillows if you would like them, to ensure you are comfortable during your stay. The comfort of our guests is very important, so I was disappointed to read that your sleep was disrupted. Although, I was surprised to read your comments regarding the kitchen fans, as these are switched off when the kitchen is closed. Our staff at the hotel are regularly commended for their welcoming and helpful customer service, so I would like to apologise if you did not feel this was the case. Thank you for your feedback, I will be sure to pass your comments on. Kind regards, Guest Relations Maria

"Lovely Hotel"

4
09/07/2017

I did read a selection of reviews about this Hotel (good & bad) before booking so was aware of others thoughts. This is a beautiful old building in a lovely position, the décor inside suits the style of building. The staff were welcoming, friendly & very helpful. Our room was clean & very comfortable. The meals were good, particularly breakfast with staff on hand to take care of any requests very quickly. The weekend of our stay two weddings were held in the Hotel but these didn't disturb our stay at all. Thank you Walton Park, hope to come back one day.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Jaybee058, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. It was delightful to read that you enjoyed your stay and would like to return in the future. Our hotel occupies a stunning cliff top location, overlooking the Severn Estuary and Welsh Hills. I was pleased you thought the position was lovely and that our Victorian period property was beautiful. The staff at our hotel take pride in their friendly and helpful customer service, so they will be glad to hear your kind words. It was also wonderful to read that you were very comfortable in your room and that you found it to be very clean. Walton Park is a popular wedding/events venue and we do our best to avoid noise disturbances for our non-event attending guests, so I was very pleased you were not disrupted by the weddings over the weekend. I was delighted that you thought the meals at our hotel were good, especially the breakfast. I will be sure to pass your compliments onto our hotel staff and chefs. Thank you for choosing the Walton Park Hotel. We look forward to welcoming you back to our hotel on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling 01275 874253. Kind regards, Maria Guest Relations Representative

"Hotel/bar"

4
01/07/2017

I use this place as a pub.. bar lunches are good.. bar has a great view over The Bristol Channel over to Wales. Rather Victorian in decor.. & a little tired. Staff very friendly. Garden lovely situation by the sea.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear allan a, Thank you for taking the time to write a review following your visit to the Walton Park Hotel. I was pleased to read that you enjoy the atmosphere and stunning sea views from our Terrace bar and that you like our lunch menu. Walton Park is a Victorian building, so we like to keep the decoration traditional to preserve the classic charm of our period property. Many of our public areas, such as the bar have been recently refurbished and our guest rooms are all equipped with modern facilities and comforts. It was wonderful to read that you thought our staff were very friendly, they will be pleased to hear your compliments. I was also glad that you enjoyed the views from our garden, which overlook the Severn Estuary. Thank you for your kind words. I do hope we can welcome you to stay at our hotel in the future. For the very best rates and available offers be sure to book through our website or give us a call. Kind regards, Maria Guest Relations Representative

"rather grotty and run down"

2
21/06/2017

we booked a superior room at the walton park hotel. we picked the hotel for its location on the cliffs overlooking the sea the hotel is run down with ancient artexed dinghy walls and old carpets 1970's carpets that have seen better days our superior room was a let down to say the least with stained carpets and dirty radiator the bathroom was a disabled unit with handrails and a high toilet with a navy blue plastic toilet seat the room smelled pretty bad, a mixture of sweat and cigarettes? the only thing that the room had going for it was that it did look out over the sea (obstructed somewhat by the lead conservatory roof) and the bed was comfy if it hadnt been for the fact that we knew we wouldnt be spending much time in the room because the weather was exceptional I would have gone to reception and complained about the misleading 'superior room' if this was supposed to be one of the best rooms, I dread to think what the other rooms were like, there is no way this hotel should be allowed to call these rooms superior the hotel itself looks out over the sea, but frustratingly you cannot access anywhere near the sea from the hotel itself the public areas seemed to be closed off to guests, except for the bar, which was empty when we went down to get a drink we did sneak into the 'ballroom' but the sofa's faced the dance floor and didn't look out at the view, and it looked like we weren't supposed to be in there all in all, this hotel needs alot of money spent on it to bring it up to scratch, it needs skimming out to get rid of the awful artex on the walls and total redecoration tired, unloved and a bit grotty is my summary

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear firery-arrow, Thank you for the review following your stay at the Walton Park Hotel. Your feedback is appreciated and I will be sure to pass your comments onto relevant staff. The Walton Park is a Victorian hotel, which occupies a cliff top location, overlooking the Severn Estuary and Welsh Hills. In keeping with the period property, our hotel is traditionally decorated to preserve the Victorian character, of which many of our guests enjoy and feel adds charm to the hotel. I am sorry if the décor was not to your taste, although I would like to re-assure you that our hotel undergoes regular maintenance and refurbishments. Our housekeeping team take pride in the high standards of cleanliness throughout the hotel and guestrooms, so I was surprised to read your comments regarding this and I would like to apologise if you did not feel this was the case. We do like to encourage our guests to report any problems, so that we can resolve them at the time and so that we can ensure you are comfortable during your stay. I was pleased to read that you enjoyed the sea views from your room and that you found the bed comfortable. Thank you for again for your feedback, it is greatly appreciated. Kind regards, Maria Guest Relations Representative

"Stunning Summer Location"

5
21/06/2017

Cold drinks on the terrace overlooking the Bristol Channel, warm sunshine with amazing view. As always a warm welcome from all the team here. Beautiful bedroom sumptuous furniture, amazing view. Clean quiet. Bar meal was excellent value followed by a few drinks at the bar with friendly bar staff and other residents. Breakfast was first class with loads of options. Excellent as always cannot recommend highly enough

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear mike2615, Thank you for the complimentary review following your recent stay at the Walton Park Hotel. I was delighted that your stay was as excellent as always and that you could make the most of the beautiful sunny weather by enjoying a cold drink on our bar, overlooking the sea views. Our staff take pride in their friendly customer service, so I was pleased that you received a warm welcome and enjoyed the company of our bar staff, I will be sure to pass your compliments on. The comfort of our guests is also very important, so I was thrilled that you thought your bedroom was beautiful, with sumptuous furniture and amazing views. The chefs at our hotel are passionate about serving high quality meals, so I was pleased that you rated your breakfast as first class and thought our bar food was excellent value for money. Thank you again for your kind words and recommendations. I do hope we have the pleasure of welcoming you back again on your next visit to the area. Don't forget to book direct to get the very best rates and available offers, either on our hotel website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Good atmosphere, pleasant staff"

3
19/06/2017

The staff were welcoming and friendly. A solo traveller, I booked a sea view and was allocated a side room with a partial sea view. Not what I was hoping for. The bathroom had been upgraded except the Shower which ran very Hot or very cold. - Nothing in between. Bathroom developed an odour of drains after 3 nights. Room 401 is a small double with no place to put a case without blocking doors, window etc.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear goodview43, Thank you for the review following your stay at the Walton Park Hotel. The staff at our hotel strive to provide a warm welcome, with friendly and efficient customer service. So. I was delighted that you thought our staff were friendly and welcoming during your stay. It was also wonderful to read that you enjoyed the atmosphere of our hotel and I will most certainly pass your kind words on. I was disappointed to read that your room was not what you had hoped for. Due to the period property, our hotel rooms do vary in shape and size and I am sorry if you found your room a little small. When possible, our staff will re-assign guests rooms to ensure you are comfortable during your stay. I was also surprised to read your comments regarding your recently refurbished bathroom and will most certainly pass your comments onto the maintenance team. Thank you again for your feedback, it is greatly appreciated and will be passed on. Kind regards, Maria Guest Relations Representative

"A very enjoyable five day group visit of 43 "oldies""

4
17/06/2017

This hotel is superbly located and has excellent management. All the staff are friendly and very efficient. The dining room is beautiful with lovely views over the Bristol channel to South Wales. Food is top class (breakfast and dinner) with a very good choice of menus. The variety of vegetables provided each evening was much appreciated. Also, all dietary requirements were met by the kitchen and waiters with ease. The public areas, including the bar, are of a good size with comfortable seating. The décor is a bit tired in places, but in a way, this adds to the ambiance of the hotel. Most rooms are very good with adequate facilities. However, as with all older hotels, there is some variability. I recommend that you check on they specification of your room at booking. The sea-view rooms have a lovely outlook. Overall, a top class three star hotel

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Andrew m, Thank you for the review following your group stay at the Walton Park Hotel. I was delighted that you enjoyed your stay and rated our hotel as ‘top class'! I was pleased that you liked our clifftop location and that you enjoyed the stunning views over the Bristol Channel and Welsh Hills. It was also wonderful to read that you found our staff all very friendly and efficient and felt the management team were excellent, I will pass your kind words on. Our chefs at Walton Park take pride in the quality of food they serve, so I was pleased you described your breakfast and dinner as ‘top class' and that the menus were plentiful, as well as meeting your dietary needs. I was glad you enjoyed making use of the public areas, such as the bar, and found the seating areas very comfortable and spacious. It was also great to read that you liked the ambience of the rooms and thought that the guestrooms had good facilities. Thank you again for such a complimentary review. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Guest Relations Representative

"Nice stay"

4
11/06/2017

I read some mixed reviews for the Walton Park but I decided to give it a try as the last two hotels we have used in this area have been absolutely dreadful. Reception was efficient and helpful and offered help with our luggage which makes a pleasant change. Our first impression of the room to be honest was slightly disappointing, I had booked an executive room and I suppose I was expecting something better when comparing to what I have had as an executive room at other hotels for similar money. Having said this the room was clean and well presented with the view over the estuary unfortunately slightly inhibited. The bathroom was clean and everything was in it's place. If there was to be some minor constructive criticism they are as follows. The kettle didn't turn off when the water boiled, it just continued to bubble away. One packet of biscuits for two people in an executive room! It would have been nice to have an iron and ironing board in the room rather than having to request one. Generally we enjoyed our stay, the breakfast was plentiful and well presented and again we were lucky enough to have our table overlooking the estuary. The hotel is looking a little in need of some love, but we did notice that there were works in progress. We would almost certainly book again next year.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear John S, Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. I was delighted to read that you enjoyed your stay and would like to stay again next year. Our staff strive to provide a warm welcome and I was pleased that you found our reception staff efficient and helpful. Our staff are more than happy to provide help with guests luggage and I was pleased you appreciated their assistance. It was great to read that you found your room clean and well presented, with views across the Severn Estuary. I was also pleased that you were happy with your bathroom and found it very clean with everything in it's place. I appreciate your comments with regards to the kettle and other room facilities and will most certainly pass this onto relevant staff. We are very lucky to be located in such a picturesque location and I was pleased you enjoyed your breakfast whilst overlooking the sea views. Thank you again for your feedback, it is greatly appreciated and we look forward to welcoming you back to the Walton Park Hotel in the future. Kind regards, Maria Walters Guest Relations Representative

"Wedding vow renewal"

5
29/05/2017

We had our wedding vow renewal on the 28th May 2017.. what can I say Pat and the rest of the staff looked after us from start to finish we couldn't fault them at all... the venue has superb settings and the food for our buffet was excellent.. the DJ was very good he played all 70's & 80's music as we asked for .. Great day had by all would highly recommend..Ian & Janice

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear ianc206, Thank you for the review following your recent wedding vow renewals at the Walton Park Hotel. I was delighted that you had a wonderful day, it was an honour to be chosen as the venue for your special occasion. Our hotel manager, Pat and the rest of the staff at Walton Park are passionate about providing excellent customer service and are dedicated in ensuring all guests enjoy the occasion. So, it was wonderful to hear that you were looked after from start to finish and that everything ran smoothly. I will be sure to pass your kind words on. Walton Park offers stunning views as it overlooks the Severn Estuary and Welsh Hills. I was delighted that you thought our hotel venue was a superb setting and that the buffet food was excellent, I will pass your compliments on. It was also great to hear that you enjoyed the 70's and 80's music played by the DJ. Thank you again for the wonderful review and kind recommendations. I was delighted to read that you and your guests had a great time celebrating your wedding vow renewals. Kind regards, Maria Walters Guest Relations Representative

"Doing everything right."

5
29/05/2017

A small, old hotel with lots of charm, on a hilltop overlooking the water. Everything well thought out in room, big bed, adequate lighting, TV you can see from anywhere. Big windows, 2 comfortable chairs. Pretty restaurant serves very good food, good view, moderate prices. Lots of free parking but street parking is also easy. Antiquated elevator is fun. You'll like it.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear RALPH V, Thank you for the review following your stay at the Walton Park Hotel. It was wonderful to read that you thoroughly enjoyed your stay and thought our hotel had charm. Walton Park is a Victorian period property, which has lots of charm from features such as the traditional décor and vintage lift. So, it was a pleasure to hear that you enjoyed the quaint character of our hotel. The comfort of our guests is very important, so I was glad that you thought your room was well designed with a large bed and windows, comfortable chairs, good lighting and a TV you can see from all angles. The chefs at our hotel are passionate about serving excellent quality food, so they will be pleased to hear that you thought the food was very good. I was also glad that you enjoyed the views from the restaurant and that you thought your meal was great value for money. Thank you again for such a complimentary review. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Superb location, great food, lovely rooms"

5
27/05/2017

Stayed here recently and as I arrived I couldn't believe how lovely the hotel looked on arrival As I entered the reception the staff where all very pleasant and acknowledged me immediately The rooms I stayed in was of a very good size and very clean. However Wifi was a little slow The bar was my choice for an evening meal and was extremely well priced and portioned. Great tasting and had a great view of the coast from the bar This hotel is situated right on the waters edge offering brilliant views and great places to sit with a beer and relax This hotel was a bargain and a brilliant stay Would recommend to all

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear James G, Thank you for such a complimentary review following your recent stay at the Walton Park Hotel. I was delighted that you had a brilliant stay and thought it was great value. It was wonderful to read that you appreciated the grand Victorian style of our hotel and that you thoroughly enjoyed the waterside views and clifftop location. We are lucky to be located in such a picturesque location, where many of our guestrooms and the hotel bar/restaurant benefit from the stunning sea views. Our staff strive to provide a warm welcome to our guests, so it was great to hear that upon arrival our staff were pleasant and efficient. I was also pleased that you were comfortable in your room and that you found it spacious and very clean. I was delighted that you enjoyed your evening meal in the bar and that you thought it was great value, tasty and very well portioned, whilst offering stunning views to accompany your meal. I will be sure you pass your compliments on. Thank you again for your kind words and recommendations. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Wonderful position and excellent food - loved ther lift!"

4
24/05/2017

We stayed here as a group of 12 bellringers and as a previous review from one of them has said the staff responded well to complex dietary needs of one of our group. We were not happy with our original room and it was changed the next day. The food was excellent and the view from the dining room amazing when the rain cleared and we could see Wales. Thanks to the staff for their care. We loved the old lift which made going upstairs special !

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear John S, Thank you for the review following your recent group stay at the Walton Park Hotel. I was pleased that you enjoyed your stay and will pass on your thanks to all the staff for their care. The comfort of our guests is important, so I was glad that you were offered an alternative guest room as soon as possible to ensure that you were comfortable during your stay. I was also delighted that you enjoyed using our vintage lift and that it made your travels extra special. Many of our guests enjoy this feature and feel it adds to the charm and character of our hotel. The chefs at our hotel are passionate about serving great quality food and are more than happy to adapt dishes to our guests dietary requirements. I was pleased that the food was well received and that you thought your meal was excellent, I will be sure to pass your compliments on to the chef. I was also glad that you enjoyed the stunning views of the Severn Estuary and Welsh Hills from our restaurant, we are lucky to be situated in such a picturesque area. Thank you again for your complimentary review, I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Gorgeous Views!!!"

4
23/05/2017

This is a lovely old hotel! The rooms are spacious, clean and comfortable! The best feature is lying in bed, looking out the window at the sea and Walles on the other side. At the moment, there is scaffolding up which blocks the view somewhat. It was cute to have the seagulls tapping on my window in the morning! I did not care for the breakfast in the morning. I felt it was poorly presented and lacking in choices. The scrambled eggs were runny, and there was not a selection of pastries. Had I was told by the staff that I could have had porridge, I definitely would have ordered it!

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Counsdr, Thank you for the review following your recent stay at the Walton Park Hotel. I was delighted you thought our hotel was lovely and I was pleased that you enjoyed your stay. We are lucky to be located on such a beautiful cliff top location, overlooking the Severn Estuary and Welsh Hills and I was delighted that you enjoyed waking up to these stunning views. I was also glad you were comfortable in your spacious room and thought it was nice and clean. I will pass your compliments onto our housekeeping team. The chefs at our hotel are often commended for their food, so I was disappointed to read your comments regarding breakfast and am sorry if it was not to your taste. Thank you again for the review, I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Comfortable good value for our group"

4
19/05/2017

We stayed as a group of 12 Monday to Friday on our ringing trip. Staff on the whole friendly and able to accommodate some complex needs. Rooms large and comfortable. Good food and well presented. Adequate parking in nearby car park. Provision made for our mini bus

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear chasconib, Thank you for taking the time to write a review following your recent group stay at the Walton Park Hotel. I was delighted that you enjoyed your stay and that you were comfortable in your spacious rooms. It was also wonderful to read that you thought our staff were friendly and accommodating during your stay. The chefs at our hotel are passionate about serving high quality food and take pride in the presentation, so they will be pleased to hear your compliments. Thank you again for your kind words. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Had to be in Bristol on business for early morning meeting."

2
18/05/2017

Great elevated position over looking the Bristol estuary, but that is the only good thing I can say about this hotel. The interior is dated and very tired with artex on walls, ceilings etc. The rooms are in urgent need of upgrading and as a Diamond Club holder for Best Western loyalty card thought i would get an upgraded room, if so it was very poor. The restaurant position is great for the view, but that is the only good thing I can recommend the restaurant for. With so many nice restaurants just a few miles down the road I wish I had gone there to eat, would of been worth ta taxi fare. Would not recommend this hotel at all - would of preferred to stay at a local B&B.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Bruce T, Thank you for the review following your stay at Walton Park Hotel. Your feedback is valued and I can assure you it will be passed on to the management team. We are lucky to be located in such a wonderful position overlooking the Severn Estuary and Welsh Hills, and I was pleased you enjoyed the views. I was disappointed to read your comments regarding the interior décor. Our hotel is a Victorian period property and in keeping with this we do like our décor to remain traditional, to add to its charm. Our rooms are individually designed with modern comforts and facilities and many of our guestrooms and public areas in the hotel have recently been refurbished. I was pleased you enjoyed the sea views from our restaurant, however I am sorry if it was not to your taste. Thank you again for the review, your feedback is greatly appreciated and will be passed on. Kind regards, Maria Walters Guest Relations Representative

"Triumph in the face of adversity!"

4
13/05/2017

We arrived just after a massive rain storm had flooded the reception - all hands to the mops! Despite the organised chaos around us we were given a warm welcome and enjoyed the old fashioned 'scissor' gate lift. Our first 'sea view' room was a disappointment but we were offered an alternative with no problem. As other reviews have mentioned the secrets of this hotel's success are the staff, the location and the old world charm. Definitely worth a visit.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear FormerFlyer19560415, Thank you for the review following your stay at Walton Park Hotel. I was delighted that you enjoyed your stay and thought our hotel was well worth a visit. I was pleased to read that despite the ‘organised chaos' from the rain storm, you were greeted with a warm welcome at reception. Our hotel staff do strive to provide friendly and helpful customer service, so it is always wonderful to hear your kind words. I will be sure to pass your compliments onto the hotel staff. Our hotel is a classic Victorian building, which has lots of quirky features such as the old fashioned lift, so I was pleased you enjoyed this and felt it added charm to our hotel. I was also delighted you enjoyed the location of our hotel, which is set on a cliff top in Clevedon, overlooking the Severn Estuary. If our guests ever wish to change rooms, our staff will always try to offer an alternative guestroom to ensure that you are comfortable during your stay. So, I was pleased that you were offered another room with no problems. Thank you again for the review, it was lovely to read your kind words and I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Comfortable, friendly and very good value."

4
12/05/2017

We were on our way to Cornwall from Warwickshire, and decided to break our journey at Clevedon. The hotel is a venerable Victorian building with a sweeping view of the Severn estuary - not one for those who dislike looking out over water! We positively liked the vintage lift though some people preferred not to use it, which is a bit unnecessary. We had a very spacious room under the eaves with a commanding view over the water, and the bed was very comfortable. We glimpsed a room on the opposite side looking out on to the road, and felt that it did not compare at all with ours. We had an excellent table d'hote dinner in the restaurant - not Michelin star standard but very welcome, especially the breaded sardine starter and the grilled lamb cutlets. The French duty manager and waitress were particularly helpful. The restaurant was sadly almost empty though it is a lovely room but there were quite a few people eating tapas and light meals in the adjoining bar. The one irritating factor was that mentioned by the Pannones - horrible loud canned music. Not Muzak but ancient standards from the 50s and 60s. Please turn it off or substitute with something more mellifluous. The breakfast was good, and the staff friendly.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Clarence46, Thank you for taking the time to write a review following your stay at Walton Park Hotel. It was wonderful to read your kind words and I was delighted that you enjoyed your stay. I was pleased that you admired our Victorian period property and enjoyed the quirkiness of the vintage lift, many of our guests do enjoy this and feel it adds character to the hotel. We are lucky to be situated in such a beautiful clifftop location, overlooking the Severn Estuary. I was glad that you could enjoy the sea views from your guestroom and that you found your room spacious with a very comfortable bed. Our chefs at the hotel are passionate about serving high quality food, so they will be thrilled to hear that you thought your dinner in the restaurant was excellent and that you enjoyed your breakfast. I was delighted that you thought the duty manager and waitress were particularly helpful, I will most certainly pass your kind words on. Although, I am sorry if the music was not to your taste, I will be sure to pass this feedback onto the management team. Thank you again your such a complimentary review. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"People matter"

4
11/05/2017

It's not that the buildings are unimportant but it's the people who can really make or break any hotel stay and here the people really do stand out head and shoulders above the rest. A nasty little step slope gave me goose bumps as we gingerly entered the car park, a feeling not helped by the many scrapes and gouges left in the tarmac by other guests. Go slowly and you should be all right.....but leave the Lambo at home if you've got access to something higher off the ground! The hotel entrance and reception have an old world welcoming ambience which immediately changes up a gear with the warm welcome from the front of house team. Our room, it must be said, was on the small side of bijou but had a comfortable bed, an effective shower and complimentary refreshments; fine for an overnight stay. Other rooms were larger and enjoyed fine sea views but we had no complaints at being tucked away from the happy sounds of the large wedding party that was also staying. We were able to have dinner in the bar with our little dog at our side and enjoyed excellent food and fine wine with outstanding service, particularly considering the pressure imposed by the large wedding group. Breakfast the next morning was buffet style - not our favourite in that respect - but the quality of the food on offer was first class and again the staff went out of their way to ensure our satisfaction. With just a ten minute (but quite hilly) walk to the sea front and pier of Clevedon the hotel is well placed and we would recommend it unequivocally and particularly to dog owners, since there are many lovely doggie walks at close hand.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Haydn J, Thank you for taking the time to write a review following your stay at the Walton Park Hotel. It was wonderful to read your kind words and recommendations. I was delighted that you thought our staff were head and shoulders above the rest. Our staff take pride in their friendly and helpful customer service and strive to provide a warm welcome, so they will be pleased to hear your compliments. It was also wonderful that you thought the entrance of our hotel had a welcoming ambience and that you were comfortable in your guest room. I was glad that your bed was comfortable and that the shower was of a high standard and you were pleased with the complimentary refreshments. Walton Park is a popular wedding venue, we do try our best to assign our non-event attending guests away from the function to avoid disturbances. So, I was very glad to hear that you were not disturbed during your stay. Our hotel is dog friendly, so I was pleased to read that you enjoyed your stay with your furry friend beside you and that you were able to benefit from the lovely walking spots in and around Clevedon. The chefs at our hotel are passionate about serving high standards of food, so I was pleased that you thought the bar food was excellent and that the breakfast was first class. Again, it was wonderful to hear that the customer service during your dining experiences at Walton Park was outstanding and that our staff went out of their way to ensure your satisfaction. I will be sure to pass your compliments on. Thank you again for your kind words. I was delighted that you enjoyed your stay and do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Birthday Celebration"

5
02/05/2017

We arrived early and were met with a warm welcome and checked in immediately. Our room was large and spotlessly clean with an excellent en suite bathroom. We had a side sea view which also overlooked part of the hotel garden. The hotel is situated close to the clifftop overlooking the Bristol Channel. The bar/restaurant was open all day so we had a late lunch. Excellent value with a comprehensive menu. The party facilities were ample although we thought the DJ kept the volume rather high. Breakfast was an excellent hot buffet which was constantly being refreshed. This hotel is historic and many literary giants have visited here. Clevedon is a very pleasant town which we would like to return to and explore further.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Caroline H, Thank you for the review following your recent stay and party celebrations at Walton Park Hotel. I was delighted you enjoyed your visit to Clevedon and had a great stay at our hotel. Our staff take pride in providing a warm welcome to our guests, so I was pleased that you found this was the case and that the check-in process was efficient. It was wonderful to read that you were comfortable in your guestroom as it was spacious, spotlessly clean with excellent en-suite facilities. We are lucky to be located in such a beautiful area, overlooking the Severn Estuary and Welsh Hills and I was pleased you enjoyed your room view. We offer an extensive bar and restaurant menu, which I was pleased to read you felt was excellent value for money. Our chefs at the hotel take pride in serving high standards of freshly prepared food, so it was wonderful to read that you thought the breakfast buffet was excellent and was frequently refreshed. Our hotel is a popular venue to host events and parties. It was a pleasure to hear that you enjoyed the celebrations and thought our party facilities were good. I am sorry if you thought the music was too loud, I will pass this feedback onto the DJ. Our hotel is an original Victorian property, which has plenty of quirky features such as the timeless architecture and old-fashioned lift and it is always gratifying to hear when our guests enjoy the historic character of our hotel and enjoy hearing about the famous visitors, such as the Broadchurch cast! Thank you again for your feedback, I hope we have the pleasure of welcoming you back to Walton Park Hotel when you return to explore more of Clevedon. Kind regards, Maria Walters Guest Relations Representative

"Fantastic views"

4
30/04/2017

We stayed here for four nights in a party of 30 members from the West Yorkshire Decorative Fine Arts Society. When we heard where we were staying we thought 'ok just another 3 star hotel, but adequate for our requirements'. Wrong. This hotel is much better than that. On arrival, checking in was efficient, we were shown straight to our room, and our cases were delivered 5 minutes later. We had asked for - and got - a room with a walk in shower. We asked for a rubber mat for the shower floor, and one appeared within minutes. The food was well above expectation - we had a special menu for our party each night with a choice of 4/5 starters and mains. Service was extremely quick and efficient. From placing our orders for 30 starters to delivery was under 5 minutes. Breakfast was a well presented buffet - fresh fruit selection and cereals, usual hot dishes, fresh croissants etc. and hot strong coffee. Specials, such as kippers boiled egg etc available to order. On top of all this, a most amazing view over the Bristol channel to the Welsh coast. We have not hesitation in recommending this hotel as a base for touring the Bristol/Bath area.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Ian F, Thank you for taking the time to write a review following your recent group stay at Walton Park Hotel. I was thrilled that you enjoyed your stay and that our hotel went above and beyond your expectations. Our hotel staff take pride in providing friendly and helpful customer service, so I was pleased you found check-in efficient. I was also glad that you were guided to your rooms and had your suitcases delivered efficiently. The comfort of our guests is very important and we will always cater to our guests requests where possible. So, I was pleased that as you had requested, you had a walk-in shower and our housekeeping team provided you with a rubber mat for the shower. The chefs at Walton Park are passionate about serving excellent quality food, so they will be delighted to hear your compliments and that the food was well above expectations. Our guests often commend not only the taste, but also the presentation of our food, so I was pleased thought the breakfast buffet was well presented and thought the menu was plentiful. We are very lucky to be located on such a stunning cliff top location, overlooking the Severn Estuary and Welsh Hills and I was very pleased you could enjoy the stunning views. Thank you again for your feedback and kind recommendations. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Nice hotel let down by a few things."

3
30/04/2017

The Walton Park Hotel stands in a commanding position overlooking the Severn Estuary. Parking is on site in a large car park a short walk from reception. The staff were polite and friendly. The room was huge with a massive bed and was nicely decorated and very clean. The view from the window was somewhat spoiled by scaffolding, something to be aware of when booking a room with a view. There was plenty of hot water in the bathroom, but sadly the shower was a big let down. The cold water seemed to refuse to travel up the pipe, therefore it was impossible to use as the water coming out of the shower head was red hot. The shower head was another problem, all the bathroom fittings looked reasonably new apart from the shower head itself which I could best describe as manky. Another problem was the constant creaking noises from the floorboards and other rooms, whilst I appreciate the building is old and some noise is expected, it was difficult to sleep. We ate in the bar, the menu looked quite impressive. We ordered beer battered cod, at just short of £12 per person we were expecting something special. This was not the case, the fish was appalling. The batter which should have been light and crisp was thin and soggy. The fish instead of being white was watery and a translucent grey colour, with large hard black lumps inside (see photo) everything indicated the fish had been frozen and was far from fresh. the only part of the meal I could recommend was the tartar sauce. Terrible value for money. We did wait for an age for someone to come to the table to clear the plates so I could mention about the fish, but the bar had got very busy and no one came so we left. One of the disadvantages of paying for food before you eat. On the whole I'm glad we were only booked in for one night. This hotel has a lot of potential, but is sadly let down by small things that could be easily attended to.

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear milligan1959, Thank you for the review following your stay at Walton Park Hotel. Your feedback is most welcome and I can assure you it will be passed onto relevant staff. Our hotel occupies a stunning cliff top location, overlooking the Severn Estuary and Welsh Hills and offers ample parking facilities, of which I was pleased you benefitted from. The staff at our hotel strive to provide welcoming and polite customer service, so I was pleased you thought our staff were polite and friendly during your stay. I was glad you found your room spacious, clean and nicely decorated, with a large bed. Although, I am sorry if there was scaffolding which may have spoiled your view. I was surprised to read your comments regarding the shower, and I am sorry for the inconveniences this may have caused and I will most certainly pass this onto the maintenance team to investigate. Walton Park is a Victorian building and due to the period property, the hotel does come with features such as the creaky wooden floorboards and the old-fashioned lift. Many of our guests enjoy the features of the timeless architecture and feel it adds character to the hotel. So, I am sorry if you did not feel this the was the case and would like to apologise if you found it difficult to sleep at times. I was disappointed to read your comments regarding your dining experience in our hotel bar. As you can see from our previous reviews, our guests are often complimentary towards the food. I am sorry if your meal was not to your taste and I can assure you that the food is freshly prepared and cooked by our hotel chefs. I will most certainly pass your feedback onto the restaurant team. Thank you again for the feedback. It is greatly appreciated and will be discussed with the hotel team to identify and address and any areas that may require our attention, so that we can continue to offer a superior experience to all our guests. Kind regards, Maria Walters Guest Relations Representative

"Brilliant staff!"

5
29/04/2017

I spent a lovely night here on my way down to Exeter. The room was fine. Unfortunately the bathroom included a bath rather than a shower unit but that is down to me and my difficulty in getting into a bath. Exceptionally friendly staff. They could not have been more welcoming. Totally recommended. A much friendlier and peaceful option than a chain hotel near the motorway,

LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Stephen O, Thank you for the review following your recent stay at Walton Park Hotel. I was delighted to read your kind words and recommendations. I was delighted to read that you found our staff exceptionally friendly and welcoming during your stay, they will be very pleased to hear your compliments. We are lucky to be located on a cliff top destination, overlooking the Severn Estuary and Welsh Hills, whilst being just a short drive from the motorway. I was pleased you benefitted from the location of our hotel during your travels and that you found our hotel a very peaceful stop off point. I was glad you were comfortable in your room, although I am sorry if you found the bath difficult to get into. If our guests ever wish to change rooms, our staff will do their best, where possible to offer an alternative guestroom to ensure you have a comfortable stay. Thank you again for your kind words and recommendations. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Just needed Poirot to waddle in"

5
27/04/2017

What a great find. The first thing that had me smiling was the old lift, just like being on a 1920's film set. Then the fantastic view of the sea as soon as you enter the room with its panoramic view windows. The room and bed were massive. The bathroom was modern clean and large. Could not be more charmed with the place. In the evening we spent time with the bar staff at the bar and they were fantastic company and give us lots of history on the place including the Broadchurch filming. Cannot wait to return with my partner.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear BillCRochdale, Thank you for such a complimentary review following your stay at Walton Park Hotel. Our hotel is an original Victorian building and due to the period property, there are many charming and traditional features, such as the old-fashioned lift and creaky wooden floorboards, of which many of our guests enjoy. I was delighted to read that the lift made you smile upon arrival and am glad you enjoyed its quirky characteristics. I was pleased you found your guestroom and bed spacious and enjoyed the stunning sea views from the panoramic windows. It was also wonderful to read that you found the bathroom was cleaned to a high standard and was modern and spacious. Our staff at the hotel take pride in their welcoming and friendly customer service, so it was great to read that our bar staff were fantastic company and that you enjoyed your time discussing the history and filming of Broadchurch at Walton Park Hotel. Thank you again for your lovely review. I was delighted you felt charmed by our hotel and we look forward to welcoming you and your partner in the future. Kind regards, Maria Walters Guest Relations Representative

"Business trip but loved it"

5
27/04/2017

New to the area but reception staff were very helpful with directions and booking me a cost effective set of taxis. Breakfast was good with a great range. Loved the small touches: free bottled water and free healthy snack bars. Hotel room was hot and stuffy though and the noise of the bust main road outside prevented me from opening the windows to cool the room. The gurgling pipes all night were a bit much though but over all a good stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Lesley G, Thank you for the review following your recent business trip and stay at Walton Park Hotel. I was delighted you enjoyed your stay. Our staff take pride in their friendly and helpful customer service, so I was delighted to read you found this was the case during your stay. I will be sure to pass your compliments on. I was pleased you enjoyed your breakfast at our hotel and thought the buffet was plentiful with a great range of food. It was also wonderful to read that you appreciated the small touches, such as the healthy snack bars and bottled water. I am sorry if you felt your room was too warm and had some noise disturbances. However, I was pleased that all in all, you had a good stay at Walton Park Hotel. Thank you again for your feedback, it is greatly appreciated and I do hope we have the pleasure of welcoming you back to our hotel in the future. Kind regards, Maria Walters Guest Relations Representative

"A preliminary stay before 10 of us stay in July."

5
25/04/2017

A Victorian hotel we had not visited for 50 years.It was a perfect two days! Yes the hotel is old but none the worse for that. The joy of a Hitchcock lift was matched by friendly staff,a great executive room with sea views of the Welsh coast and good food. The bar area with meals was welcoming although we ate in the restaurant. The set meal choice was very good.One small gripe, musak is not needed in the restaurant and detracts from the beauty and ambience. We are looking forward to returning in July.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear pannones, Thank you for the review following your recent stay at Walton Park. I was delighted that you enjoyed a perfect couple of days at our hotel. Our Victorian hotel offers character and a welcoming atmosphere by both the quirky, traditional features such as the old-fashioned lift and by our friendly and courteous staff. It was wonderful to read that you thought our staff were friendly and that you enjoyed the features our period property. I was also pleased you thought your executive room was great and that you enjoyed the sea views. I was delighted that you enjoyed the food at our hotel and thought the set meal was very good. It was also wonderful to read that you thought the restaurant had beauty and ambience, although I am sorry if you felt the music detracted from this. Thank you again for the review, I will be sure to pass all your compliments and feedback on. We look forward to welcoming you back in July. Kind regards, Maria Walters Guest Relations Representative

"Couldn't recommend enough!"

5
24/04/2017

The staff were so attentive, nothing was too much bother. Very patient with all our children and the views were spectacular. Air of calm and relaxation throughout the whole place. Lovely place to unwind and recharge.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Melissa M, Thank you for such a complimentary review following your stay at Walton Park Hotel. I was delighted that you enjoyed your stay and would highly recommend our hotel. Walton Park is a family friendly hotel and our staff take pride in their welcoming and attentive customer service, so I was pleased to read that you felt this was the case during your stay. We are lucky to have such beautiful waterside views from our hotel and it was wonderful to read that you thought our hotel was a lovely place to relax and recharge, whilst enjoying the spectacular views. Thank you again for your kind words and recommendations. I do hope we have the pleasure of welcoming you back to the Walton Park Hotel in the future. Kind regards, Maria Walters Guest Relations Representative

"Easter Lunch"

4
20/04/2017

My daughter, husband and 2 year old were staying with us and we thought it would be nice to enjoy Sunday Lunch together - we made a last minute booking and we were very pleased to find it was a special Easter Sunday Lunch with chocolate eggs and a glass of Bucks Fizz for each guest. The meal itself was excellent with a good choice of starters and mains and coffee included. This is the second Sunday lunch we have had in the restaurant and would recommend to anyone.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Jenni B, Thank you for the review following your recent stay at Walton Park Hotel. I was pleased that you and your family had a wonderful stay and enjoyed your Easter Sunday lunch in our restaurant. Our chefs are passionate about serving high standards of food, so it was brilliant to read that you thought your 3-course Easter meal was excellent and that you were pleased to receive complimentary chocolate eggs and a glass of bubbly. I will be sure to pass your compliments to the chefs and hotel staff. Thank you again for your feedback and kind recommendations. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"wedding party"

4
19/04/2017

was allocated an end of corridor room so it was smaller than the standard rooms and only a shower, no bath. ok for two nights but would want to move for longer stay. room décor a little dated but facilities not bad including free Wi-Fi. bar on site but a fair walk to local pubs and shops, would we stay here again? yes.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear adge2015, Thank you for the review following your stay and attendance at a wedding party at Walton Park Hotel. I was delighted to read that you would like to return in the future. I was pleased that you thought the facilities in your room were a good standard. Our rooms are designed with your comfort in mind and are equipped with modern facilities and comforts such as free wi-fi, a flat screen TV and tea/coffee facilities. Our hotel is a traditional Victorian building, therefore our hotel and rooms are decorated in keeping with the period property. I am sorry if the décor was not to your taste. Thank you again for your review, your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Let down by small things"

3
18/04/2017

Stayed for 1 night as was attending a wedding at the hotel. The hotel itself is lovely and has wonderful views, the wedding was wonderful and the staff throughout the day could not have been better. We had a lovely room and it was a nice size and the bathroom was also large. There were just little touches that let it down, such as room decor slightly after and also the light bulbs in the bedside lights were the wrong size so stuck out quite high above the lampshades and spare tables being stored in corridors just little touches that let it down

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Jojo96, Thank you for the review following your recent stay at Walton Park Hotel. I was pleased that you thought our hotel was lovely and am glad you had a wonderful time at the wedding. We are lucky to be located in such a picturesque setting, overlooking the Severn Estuary and Welsh Hills. I was pleased you admired the views and thought your room and bathroom were lovely and spacious. Although, I am sorry if the room décor was not to your taste and have passed on your comments regarding the lights and storage to our maintenance team. I was delighted that you thought the wedding was wonderful and that the staff could not have been better. Our hotel staff and Wedding Co-Ordinator are dedicated to ensure that our guests enjoy themselves and that weddings run perfectly. I will be sure to pass your compliments onto our hotel staff. Thank you again for the review, your feedback is greatly appreciated. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Weekend stay."

5
18/04/2017

Apart from noise from the kitchen ventilation system below room at night everything else was fine.would preferred to stay at the back where it would be quieter and we have stayed there before but would stay there again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear richardhK6835WI, Thank you for the review following your stay at Walton Park Hotel. I was pleased to read that you had a good stay and would like to return again in the future. I was surprised to read your comments regarding the noise from the kitchen. If our guests ever wish to move rooms our hotel staff will always try to offer an alternative guestroom where possible to ensure your stay is comfortable. Thank you again for the feedback. We look forward to welcoming you again in the future. Kind regards, Maria Walters Guest Relations Representative

"Our Wedding"

5
18/04/2017

Had our wedding here 17th February 2017, ceremony, reception and evening do. Absolutely superb, can't praise the hotel and it's staff enough. The food was excellent, loads on the evening. The refit of the bar and function rooms is great, rooms could do with some tlc. Everyone who stayed the night had a fantastic breakfast before checkout. We were lucky with the weather so had photos out by the gazebo & on the terrace. Couldn't fault the value of the deal we had on our Wedding, all in all 10/10

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Paul W, Thank you for such a complimentary review following your wedding at Walton Park Hotel. I was delighted that you had a wonderful day/evening, it was an honour to be chosen as the venue for your special day! Our Wedding Co-Ordinator and hotel staff are passionate about ensuring every element of your special day runs smoothly to ensure that you and your guests thoroughly enjoy the celebrations. It was wonderful to read that everything was superb and that you couldn't praise the hotel and staff enough, I will most certainly pass your compliments on. I was delighted that you thought the food in the evening and breakfast was excellent, and that the bar and function rooms looked great. It was also wonderful to hear that the weather was on your side and that you could make the most of our stunning sea views and take photos out by our Gazebo and terrace. Thank you again for such a lovely review. It was wonderful to hear that you had a fantastic wedding day and that you would rate it a 10/10! On behalf of Walton Park Hotel, I would like to take this opportunity to wish you every happiness in your future together. Kind regards, Maria Walters Guest Relations Representative

"Fantastic views"

3
09/04/2017

Some of the best views ever, friendly & helpful staff but the food was a let down. Steak baguette/cob, meat was tasteless & tough, my fish & chips was tasty enough but the chips were frozen & the garlic bread was the other 1/2 of the baguette that was served with the steak! Overall the food was just mediocre. Worth a visit for the views though, especially when its sunny.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear KimAv2014, Thank you for taking the time to write a review following your stay at Walton Park Hotel. It was wonderful to read that you thought our hotel offered some of the best views ever! We are very lucky to be located in such an idyllic cliff top setting, with stunning views over the Bristol Channel. Our staff strive to provide friendly and helpful customer service, so I was pleased that you thought this was the case during your stay. Our guests are usually complimentary about our food, so I was surprised to read your comments and am sorry if it was not to your taste. Your feedback is appreciated and I will pass it onto the chefs. Thank you again for the review and kind recommendations. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Wedding review"

5
09/04/2017

Having had our wedding here in July last year I've only just had a chance to leave a review (but wanted to as I know how important reviews were to me when looking for a wedding venue!). All staff, Pat, Nikki, and Marie especially, were brilliant. I was a very stressed out bride but they reassured me throughout the organising, and were so so organised on the day I didn't have to worry about a thing (& I'm a terrible worrier). Excellent value for money, we were on quite a budget and they covered everything we needed. Our room was really lovely, and all our decorations were set out exactly how I wanted to them to be. Our ceremony was outside, and thankfully the weather held out but had it not the staff were ready to move everything inside, and the rooms are just as lovely. Your wedding day is supposed to be one of the best days of your life and the Walton Park Hotel absolutely made it possible for us. A really lovely venue. Highly recommended. You don't have to spend £££'s to have a memorable day.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Penny D, Thank you for such a complimentary review following your wedding day at Walton Park Hotel last summer. I was delighted that you had a wonderful day, it was an honour to be chosen as the venue for your special day! Our staff and wedding co-ordinators are dedicated and passionate about ensuring that the preparation of your special day is organised to ensure that your wedding runs smoothly and is beautifully memorable for yourself and guests. It was wonderful to read your kind words about our staff and I will most certainly pass your compliments on. Walton Park Hotel offers an impressive range of function rooms and wedding packages. So, it was wonderful to read that you thought your special day was excellent value for money and that you had everything you needed, with the room decorated just as you had wished for. Once again, thank you for the lovely review and kind recommendations. It was delightful to hear that we could help make your wedding day one of the best days of your life. Kind regards, Maria Walters Guest Relations Representative

"Get a sea view"

4
08/04/2017

Lovely big hotel that must have been the place to visit in its day. Don't get me wrong it is still a good place to come. Friendly helpful staff, plentiful breakfast that was only missing mushrooms. If I had to make a comment it would be get a carpet cleaner. Strange request but true. They all needed a clean. Maybe they do it once a week? Stains in 209 seemed to have been there a while. Seems a popular venue for weddings etc and it has an on site treatment room for those massages!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear lkrmusic, Thank you for the review following your stay at Walton Park Hotel. Your feedback is appreciated and I can assure you your comments will be passed on. I was pleased that you had a good stay and thought that Walton Park was a lovely big hotel. Our hotel is a classic Victorian building which has many quirky characters from its traditional features, such as the old-fashioned lift and creaky floorboards. Although, many public areas and rooms have recently been refurbished, which have been well received by our guests. I appreciate your feedback regarding the carpets and will pass this onto management. It was wonderful to read that you found our staff friend and helpful and that you enjoyed your plentiful breakfasts, I will be sure to pass your compliments on. Our hotel has lots of experience hosting weddings and is a popular wedding venue due to the stunning waterside views and dedicated staff. As you mention, we do have a relaxing spa treatment room in the hotel, which offers guests an array of massage packages and beauty treatments. Thank you for choosing Walton Park Hotel. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Most friendly and helpful staff"

5
02/04/2017

We had a family group of 22 staying here for a night. The private dining room was set up beautifully and the staff were all very attentive. Excellent food and rooms too. We all had rooms with sea views which I recommend. Nothing was too much trouble for the staff.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Heather B, Thank you for such a complimentary review following your stay at Walton Park Hotel. I was delighted that you and your family had an enjoyable stay and that you were fond of the stunning sea views! Our hotel is a popular venue to host group events and celebrations, so it was wonderful to hear such lovely feedback. I was delighted that you thought the private dining room was set up beautifully and that our staff were all very friendly and attentive. The chefs at our hotel are passionate about serving excellent quality food, so they will be pleased to hear that you enjoyed the food. Thank you again for the review and kind recommendations. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Wouldn't go back"

2
28/03/2017

Used this hotel for one night before a meeting the next day. Wish I drove down in the morning instead. Parked up and handed my key and went to the room. You know that disappointment that hits you when you see where you've got to be? That washed all over me. Room was tiny with a stale old folks home smell. Appointments were dated and the fittings were very dated. I had a dreadful nights sleep due to the bed which felt older than me thanks to the springs digging into my back. The plumbing could do with a rejuvenation as well. It felt like a hamster dribbling on me thanks to the lack of water pressure. As I left my room for breakfast the smell of grease hit me so I gave it a swerve and got some out. All in all a great stay...

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Jack A, Thank you for the review following your stay at Walton Park Hotel. Your feedback is important to us and I will be sure to pass it on. Our hotel is a classic Victorian property, therefore in keeping with the period property, we have traditional décor and timeless architecture, of which many of our guests enjoy and feel adds character to the hotel. The comfort of our guests is very important to us, so I was disappointed to read your comments regarding your room and will be sure to pass your feedback on. Our guests are usually complimentary about our food at the hotel, so I am sorry if it was not to your taste. Thank you for choosing Walton Park Hotel. Kind regards, Maria Walters Guest Relations Representative

"Wedding"

4
28/11/2016

Had a great time here for my son's wedding. The staff couldn't have been more friendly, Nicky who was our wedding coordinator was exceptional and went that extra mile for all of us including the guests that stayed over. We all ate in the evening at the bar, which was typical pub grub, very tasty and I can recommend the Steak & Mushroom pie. Breakfast before the wedding was very good self service with fresh tea & coffee taken to your table. Our room was very comfortable with excellent views out over the channel, although we could see Wales ;) I would say to the people that complained about the hotel. If you have a problem tell them, no ones a mind reader. SO in finishing ...would I stay here again, yes for sure.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Derek P, Thank you for your kind words following your son's wedding at The Walton Park Hotel. I am delighted to hear that you enjoyed your son's special day. At the hotel, our staff take pride in making sure that all weddings run smoothly, ensuring it is a memorable and enjoyable day for all of the guests and to make it a special day for the couple getting married. I am pleased to hear that you found the food at the hotel a good standard and thank you for your kind recommendations to future guests. The Walton Park Hotel is an old Victorian building which adds to its charm, and because of its cliff-side location, the hotel offers beautiful views of the Bristol Channel. Thank you for choosing The Walton Park Hotel, we look forward to welcoming you again. Kind Regards, Maria Walters Guest Relations Representative

"Terrible"

1
23/11/2016

My partner and I booked this hotel purely by the pictures and how lovely it looked. As the saying goes.... Looks can be deceiving! Having tried to book online we wasn't able to so had to call the hotel direct. After having a horrendous journey to the hotel we finally arrived at 9.25pm. On entering the hotel it felt very cold and smelt very fusty. We went to the reception to check in and the receptionist greeted us with a half hearted hello (no good evening nothing) we wasn't told whether any food was still available at this time, wasn't asked if we would like breakfast, we was just asked if we would like an alarm call. We was told where our room was and was asked if we would like any help with our luggage (again this was a half hearted gesture) so we declined. On entering the floor where our room was there was a very distinct smell of damp washing that was being tumbled dried. On entering our room after a struggle to actually open the door as it had stuck there was a very pungent smell of gloss paint, hence why the door was hard to get into. The room was very cold and the decor was very dated, the bathroom was very 1970's (more about the bathroom further on so keep reading as some vital information coming up). We decided to go downstairs for a drink, on entering the bar area which had a group of people in we wasn't even greeted with a hello or good evening. We chose to go to the other bar where a young lady was sat having a drink, we waited 15-20 minutes to be served and the young lady said, I'd serve you but I've been drinking so then went and got someone else to see to us. Another young lady came behind the bar and didn't say hello either, I asked for 2 pints of peroni lager which she poured and then said that will be £9.60!!!!!! I nearly died, I have never paid £4.80 for a pint before so if you are planning on going to this hotel for the night or even a drink then I'd suggest a small mortgage is in order to take out if you are wanting to get intoxicated. The lady who checked us in then came in and stood with the young lady that was sitting at the bar gossiping. If I am honest the ambience in there was very uncomfortable. When we left I put the empty glasses on the bar, no thank you was said and not even a bye or good night. On arriving back to the pungent gloss stench room we got into bed which instead of being a double was 2 single beds pushed together and wafer thin quilt, although the only positive thing is that the beds were comfortable. On waking up in the morning I pulled back the curtain to see the sea view and to my horror there was scaffolding all outside. We had paid for a sea view room and when we spoke on the phone to book it there was no mention of scaffolding up at all, to pay extra for a sea view and to have that and not be notified I find very disgusting. I went to the bathroom to have a shower (now here comes the vital information from earlier I mentioned) IF you are in a rush to get ready in the morning may I suggest that you have a stripped wash as the taps are awful, it's a shower of the bath set up and the hot tap is the hot and cold tap, the cold water doesn't get cold for at least 10 minutes, bonus is the hot water is that hot it'w scolding so be very careful. After I'd had my very hot shower I came out of the bathroom naked to find a man on the scaffolding looking into our room! Mortified wasn't the word!!!! We soon checked out and the receptionist couldn't have been any more ruder, we wasnt asked it everything was OK or if we slept OK we just got told that's all sorted you are checked out. My partner asked for an invoice and he was told that the invoice comes from best Western to the hotel so if you are wanting a receipt or invoice then make sure you arrange this before you arrive. On leaving the hotel I looked at it in the light and in all honesty it could very much be mistaken for an old people's residential home. Very bad decision and we will not be returning again in the future. Staff need to get some customer service training badly and personalities as they should not be in that line of business as it stands now. Maybe after the scaffolding work has been done then may I suggest a huge over haul on the inside be done as well.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Claire V Thank you for your review. Our guests feedback is very important to us and helps to maintain and improve our standards and services, we will certainly use your comments to aid this process. The reception team at the Walton Park Hotel would normally receive extremely positive comments from our guests, as would the whole team at the hotel. I must admit I am very surprised that you did not receive the level of service that our other guests positively comment on. Please be assured I will share your review with the management and staff at the hotel so that we may ensure we continue to provide an excellent experience for all our guests. We do promote a ‘Drink Responsibly' approach, especially around the Christmas party period, however the bar prices do not increase and are kept in line with other establishments in the area. I am sincerely sorry that you did not enjoy your stay in our Cliffside period property, we do strive to maintain the original Victorian features which are enhanced with contemporary and modern facilities. I do hope we have the opportunity to welcome you back again so that you may encounter the level of service and standards that we pride ourselves on and that our guests thoroughly enjoy. Thank you for choosing the Walton Park Hotel. Kind regards Guest Relations Manager

"Hotel overlooking Bristol Channel with views of Wales"

3
22/11/2016

I only saw this in the dark and early morning but I think on a nice day tis would be wonderful to overlook the Bristol Channel to Wales and see boats crossing. There is a nice garden by the hotel which must be lovely in the sun. This is an old hotel with an amazing old fashioned lift that should be listed! and it works too. Breakfast is nice. I had room service meal which was good. Rooms and bathrooms need updating but are clean and comfortable with everything you need.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear lyndac00per Thank you for taking the time to post a review following your recent stay at the Walton Park Hotel. I was delighted to read that you enjoyed your stay with us. The Walton Park is a fine old hotel with amazing views and we like to think that its many idiosyncrasies add to its charm. Thank you for choosing the Walton Park and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Family Christmas Lunch"

5
22/11/2016

A set Christmas lunch for 21 adults and 5 children in the Somerset Room, which we had to ourselves, with a sea view over the Bristol Channel. The tables were smartly laid out with crisp table cloths, cutlery, glasses and Christmas crackers. Service was prompt, and each person was served with what they wanted with no confusion. The staff were delightful and we were allowed to stay in the room for a long while after the meal. Those who stayed the night were very happy with their rooms and on this occasion most had sea views. The rooms were of a good size with large comfortable beds. Good real ale was available which was important to this group. The cost of the lunches was very reasonable and the special room rate for those staying was very attractive. The whole family wants to come back again next year.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
It is always a pleasure to read such a positive review and I thank you for your kind comments. The Walton Park is ideally situated to enjoy all that Clevedon and the surrounding area has to offer including the sunsets which can be amazing. I was pleased to read that your rooms meet your expectations and that our staff were able to enhance your stay. I was also delighted that all of your family enjoyed their meal and stay. We look forward to welcoming you again next year. Thank you for choosing the Walton Park hotel. Kind Regards Sabrina Cox Guest Relations Manager

"Comfortable hotel with good food"

3
21/11/2016

Had a good weekend at this hotel Friday to Sunday. The staff were very welcoming with plenty of useful local information. The room we had was on the top floor overlooking the Bristol Channel. The room was comfortable, but the radiator desperately needed bleeding as it was cold at the top and hot at the bottom. A word at reception on Saturday morning and the problem was fixed and Saturday afternoon we returned to a toasty warm room. Breakfast was self-service but with plenty of choice and as much as you needed. Our evening meals on Friday and Saturday were well prepared and presented being both very flavoursome and plentiful. All in all a very good weekend away.

"Gods waiting room"

3
20/11/2016

Not impressed at all. Very boring filling out endless questions about basically not good hotel. Boring Boring Boring.. I find completing these questions very tedious> we will not stay in this hotel ever again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear chrismN1642JE I was vey disappointed to read your recent review. We pride ourselves on both our customer service and standards and I am very sorry that on this occasion we were not able to met nor exceed your expectations and for that I would apologise. The completion of all customer surveys is a voluntary choice and whilst we use all feedback to help us provide a superior experience for our guests it is in no way compulsory. Thank you for your feedback. Regards Sabrina Cox Guest Relations Manager

"Would love to return"

5
20/11/2016

We spent the night here on a Saturday following a Christmas lunch, (family get-together). The lunch room was fantastic, wonderful view over the Bristol channel, lovely tables with crackers, comfortable sofas round the side of the room. The meal itself was not faultless but the produce was of a very good quality and it was a very enjoyable homely meal, (top marks for the beef and the Christmas pudding). At around the £18 mark for three courses and coffee, I think it was great value. The hotel had kindly put all of us close to each other and the children's rooms had the right amount of beds, pillows etc (and this is rarely achieved!). I loved my room with a view over the sea and a comfy bed. Brilliant location with easy access to the motorway and we recommend a walk around Clevedon and the pier. The staff were pleasant, (very young). One thing I would raise is that when we arrived an hour before the lunch after a long journey we were greeted by a manager asking; 'Do you know what you ordered' and some strange comment; 'I was hoping to get the starters out of the way'. For us this was a long planned and special lunch! However I still give this hotel full marks, we had a great time and hope to book again next year.

"Pleasant stay"

3
16/11/2016

A pleasant stay. All the staff were friendly and helpful. The rooms are basic and dated, but adequate. The room was cold on arrival but warmed up once the radiator was on. Food in the restaurant was ok. Hotel did the job for an overnight stay between travelling to meetings.

"Amazing Sea Views and Vintage!"

4
14/11/2016

First and foremost, the building is beautiful with the dramatic background against the Bristol Channel. Our room had a lovely view of the sea and the Welsh Coast. There is car parking on site, although there is not a lot and spaces are quite small. Luckily there was one space left for us and upon check in there were no issues. Staff were friendly and helpful. Inside the hotel is vintage, to put it politely and would really benefit from some sympathetic modernisation as there is carpet that reminds me of my childhood in the 1980s, complete with artex walls. The floorboards were creaky and were mindful of other guests when we arrived at nearly 10pm. There is 1 lift and it is a beautiful wooden contraption of 100 years old. Our room was spotlessly clean, a really good size, as was the ensuite bathroom. Again the bathroom would benefit from modernisation. However, the sea view makes up for those little issues. Our room was cleaned every day. Our room (505) had a radiator, but it was a little cold. The hotel, is about a 5 minute walk to the seafront and pier and 15 minutes walk to the town centre. The hotel has a nice bar and restaurant, also offering beautiful sea views across the Bristol Channel. All in all, it was a pleasant stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Michelle B Thank you very much for posting a review of the Walton Park Hotel. I was very pleased to read that you enjoyed your stay. Clevedon does have a lot to offer and the views from the hotel are amazing. The old Victorian Hotel does have a charm of its own which along with the eccentricity of the lift add character which we hope enhanced your stay. Your feed back is very important to us as it helps us to identify areas that our guest feel could be improved and thus continue to offer the high standards of customer care and service that we pride ourselves on. Thank you for choosing the Walton Park Hotel and if we can be of any assistance please do not hesitate to contact the hotel directly or via our website so that we may personally assist you with any future reservations Kind Regards Sabrina Cox Guest Relations Manager

"Welcome re-visit"

4
14/11/2016

Matchless position on a hill overlooking the Bristol Channel; our side window gave a fine view of the most beautiful pier in Britain (Betjeman). Victorian hotel is well cared for (exterior being restored now.) Interior retains its character withour being at all shabby. Ancient lift still in use and very safe. From the moment we stepped in, all the staff were welcoming and attentive. Large free car park; town within easy walking distancs: so we could forget the car during our week-end visit. Dining and bar service were very prompt. Have known the hotel since the 1960's; it does not grow old as we grow old......

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Richard C Thank you for your recent review of the Walton Park following your return visit . I was delighted to read that you enjoyed your stay and that you room was comfortable. The hotel is indeed a grand old building with many idiosyncrasies that we feel add to its character. The lift and parts of the hotel have 'starred' in a number of productions along with the amazing views over the channel. It is always gratifying when a guest tells us that they would happily return and we look forward to welcoming you again soon. Thank you for choosing the Walton Park. Regards Sabrina Cox Guest Relations Manager

"Really great helpful staff but hotel in 1970s"

3
13/11/2016

Firstly the good bits. This hotel is in a great location, great views of the Bristol Chanel & the staff are attentive and helpful. The lift is just fabulous and retro plus it works better than most modern ones! Now the less good bits - the 1960s music which must drive most of the staff up the wall - it did me! The hotel needs some TLC. The rooms are ok although we had a heating issue which was resolved. The food isn't great - I craved for lettuce. It was however popular with the older members of our party. This hotel could be lovely but it needs some money spending on it. A big thumbs up to the staff who I hope are being paid a good wage to overcome the hotels inadequacies in other areas!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Pogymale Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. I was delighted to read that you enjoyed your stay and that our friendly and helpful staff were able to enhance your stay. Your feedback is greatly appreciated and thank you for choosing the Walton Park we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager.

"Good hotel "

4
11/11/2016

Stayed here on business. Lovely location and grounds. Massive rooms which are well heated. Very creaky floors which adds character. Wonderful views of the Bristol channel. Food good and a lovely breakfast. Drinks very reasonable

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear NerjaGrizz Thank for your kind review following your recent stay at the Walton Park Hotel. I was delighted to read that you enjoyed your stay with us we pride ourselves on our standards and high level of customer service so to hear that you could find no fault is very gratifying. Thank you for choosing the Walton Park Hotel and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Nice hotel with great views over the Bristol Channel"

4
07/11/2016

This is a nice hotel and a great location atop the cliffs overlooking the channel with Cardiff across the water. The room I had was a bit small but was adequate and well stocked with the usual free amenities, including a sachet of hot chocolate which was welcome on such a cold day. The bar was good offering the usual menu and what I thought was a great touch was that they supported local beer, well Cornwall and it was reasonably priced which this day and age is rare, so well done to the hotel for great priced decent beer, it certainly prevented us from venturing out to the nearest pub. I would definitely recommend this hotel. Breakfast was the normal state of affairs but the view was again something special.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Dave B Thank you for your review. I was very pleased to read that you enjoyed our period property and location along with the fine local ales. Your feedback is very welcome and helps ensure we continue to offer the standards and services that we pride ourselves on. We do hope we have the opportunity to welcome you back again and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website as we would personally like to assist with any future bookings and assure you of another enjoyable and comfortable stay. Thank you for choosing the Walton Park Hotel. Kindest regards Sabrina Cox Guest Relations Manager

"Parsons Egg, very good, good and bad in parts"

3
06/11/2016

The location of this hotel is spectacular with views across the Bristol Channel and the sea just under your window twice a day at high tide. It's the second highest tidal range in the world. All of the staff were extremely friendly and always ready to help. It really is a lovely hotel but it is in need of even more loving care than it seems to be getting at the moment. It is now the 21st century and hot taps that take ages to produce hot water are a no, no. Similarly our room with a view was comfortable but some of the considerable space might have been used by increasing the size of the en-suite bathroom and give space for a walk in shower. The existing bath/shower is not acceptable for the price - the shower is very difficult to use with a separate electric on/off switch and when pulled (it's at the other end of the bath to th shower controls) set the shower off -in our case by showering the would be occupant in almost scalding water. Although the breakfasts were good with a wide range of menu the same cannot be said of the dinner restaurant. Bread was supplied but it was from a sliced loaf! Perhaps we were unlucky but the starter was miniscule and the main course of Rump of Lamb almost inedible. Mine was mostly gristle as was my wife's and one of the guests we had invited suffered the same fate. The other guest had a thin slice of gammon covered with a sprinkling of pineapple cubes soaking in what appeared to be pineapple juice. The last meal I had like this, now the second worst, was at a hotel in Hampshire where the starter was a vile version of brown Windsor soup, and that was 57 years ago. Needs redecoration throughout. I feel really bad about this review because everyone was so nice and helpful but although I would still stay there again, I would hope that there would be some real modernisation and I would, at present, recommend people to avoid the dinner restaurant at all costs. The bar was limited but good.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear ElGrib Thank you for taking the time to post a review following your stay here at the Walton Park Hotel. I was extremely disappointed to read of the problems you encountered during your stay and would like to sincerely apologise for not meeting or exceeding your expectations. We strive to ensure that all of our guest have a relaxing and comfortable stay with us and it would seem that on this occasion we did not succeed. Your feed back is very important to us as it helps us to identify any areas that our guests feel could be improved to enhance their stay. Your comments have been passed to the relevant heads of department so that we can rectify any problems that you have identified. I was however pleased to read that you found our staff helpful and friendly. Thank you for choosing the Walton Park and I do hope you will give us another opportunity to meet and exceed your expectations. Kind regards Sabrina Cox Guests Relations Manager

"Good service Poor Accommodation"

3
05/11/2016

Staff were brilliant, however, the hotel is a very tired building in need of major updating. Bed was only a double and not a king as available in most other hotels these days. The room was on the top floor with an inland view. Very small and cramped. Standard double room on the website was very different. Floors need sorting out, very bumpy. Not sure I would make a return visit.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Stuart O Thank you for your review. It is always a pleasure to read when our team and their commitment to customer service has helped enhance guests stay . I will be sure to share your comments with everyone here at the hotel . Your feedback is truly appreciated and your comments will help us to identify any areas that our guests feel we can improve, along with informing us of the positive and enjoyable aspects of your stay. Thank you for choosing the Limpley Stoke Hotel, we do hope we have the pleasure in welcoming you back Regards Sabrina Cox Guest Relations Manager

"Great Views"

3
02/11/2016

This is my second stay at this hotel, my first was a better experience. The hotel is in a brilliant location if you're lucky enough to get a sea view room. The building is old which is fine, but internally the public areas and guest rooms are definitely in need of refurbishment. It just feels like it's run on a budget. I arrived late and when I got to my room the TV remote doesn't work, the desk light doesn't work, I needed to chase the droplets of water around my shower as it's so poor, there is one useable plug as all other plugs are in use. Cooked breakfast was good, but I went for it as there was very little available for a continental breakfast - they could take a leaf out of Premier Inn on this front. Over all it was an average stay in a great location.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear David S Thank you for taking the time to post a review following your recent stay at the Walton Park Hotel. The views and setting of the hotel are spectacular and I am pleased that you were able to enjoy them. I was disappointed however to read that you were disappointed with some aspects of your stay and I apologise for not meeting all of your expectations. We work very hard to provide all of our guest with a relaxing and positive stay and I am sorry if this was not your experience. Thank you for your feedback it is appreciated and helps us to identify areas that our guests feel could be improved in order to enhance their stay. Thank you for choosing the Walton Park Hotel Regards Sabrina Cox Guest Relations Manager.

"Not impressed....."

1
01/11/2016

Only booked in for one night. Hotel appears tired and in need of TLC. Beds stacked in hallways which is never a good sign. Room appeared clean but on closer inspection blood splattered on bathroom door which is not good at all! Staff happily moved me rooms but initial double room morphed into twin in the basement!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Stuart B Thank you for your review. Please accept my apologies for not exceeding all of your expectations during your recent stay with us. We strive to ensure all of our guests have a comfortable and enjoyable experience whilst staying with us, however this does not seem to have been the case during your stay and for this I am truly sorry. Your feedback is very important to us and helps us identify areas that our guest feel require our attention . I would like to assure you that your comments will be discussed with the management team and we will certainly address any areas that fall below our own very high standards. Thank you for choosing the WaltonPark Hotel. Regards Sabrina Cox Guest Relations Manager

"Excellent location for a wedding"

4
01/11/2016

Just had a most pleasant stay at the Best Western Walton Park Hotel for a wedding and I would thoroughly recommend this venue to any bride and groom who were thinking about hotels/venues etc. The staff were most helpful and I must thank in particular Pat McCarthy who went above and beyond the call of duty to ensure that all of our guests needs were attended to. Beautiful views overlooking the Bristol Channel and Clevedon Pier which is nearby which makes a great back-drop for wedding photo's.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear stephenlynch2016 I was delighted to read your review today in respect of the recent wedding that you attended here at the Walton Park Thank you so much for your very kind comments and I am pleased you had such a wonderful day. We all enjoyed having the pleasure of hosting this very special event for the couple and all their family and friends. We all look forward to welcoming you back to Walton Park again soon. Kind regards, Sabrina Cox Guest Relations Manager.

"Our amazing Wedding at the Walton Park Hotel"

5
01/11/2016

We had the most amazing wedding at the Walton Park Hotel. With guests from across the UK and Europe arriving and trying to check in all at once the day before, too the wedding itself, meal and evening party all was handled with calm professionalism. Nikki, Pat, Paddy and all the staff are true stars. Nothing was too much trouble, the day ran like clockwork and not a single complaint was heard. You accommodated our every wish, the food was excellent, the special diets were delighted with their food, no second rate offerings for them at this Hotel. You may or may not be pleased to hear that there has been a suggestion we have a party with all the family for our first anniversary, at your hotel!

"Wedding at the Walton"

4
27/10/2016

We had our wedding here 22nd october 2016. The member of staff we dealt with for our wedding arrangements was lovely and very helpful from start to finish. We could not fault any of the staff they were very friendly, helpful and welcoming. We stayed in 1 of their honeymoon suites and it was massive! We had our ceremony and reception down stairs in the avon&Waverly suites and it was lovely to have the two rooms and outside space. The hotel is old and the lift reminded me of the film the shinning :-) but without the fear, it creaks a lot but it is a old hotel and all adds to the charm. The only negatives we had with our stay was that there was scaffolding outside the windows of the room that we held our wedding reception in and bedroom window. On the terrrace there were large planks of wood none of which we were told about on any occasion, even when we went in the week before our wedding. That is the reason for 4 stars not 5 as even though it was an eyesore it did not spoil our day/night. The food at the hotel was good (we stayed for 3 nights) and the buffet food for our wedding was very nice as all our guests told us. As we did stay in the same room for 3 nights we found it to be very noisey in the mornings as we were directly below the breakfast room, not a problem for me as our baby wakes early but my now husband :-) normally goes back to sleep but could not because of this. Overall we had a fantastic stay and wedding.

"Faded English Splendour"

4
27/10/2016

The lift has manual doors and a seat. Huge rooms, the most amazing views. Poor shower. Spacious seating areas with old leather sofas. I stayed in the autumn- so it was quite quiet. 5 mins away from a lovely coastal walk.

"Worst Western!"

2
27/10/2016

Thought we were staying in a youth hostel with mattresses, divan bases, chairs and tables/desks all along corridors. Food like school dinners. Had to chase staff at breakfast to get coffee. Sliced white/brown bread cheapest they could find. Not even worth toasting! Sliced bread offered for evening meals also rather than fresh dinner rolls! Only 1 bottle of water and 1pack of biscuits in room for 2. Badly stained carpet in our room. Won't be going back!

"Mixed experience"

3
24/10/2016

Depends on who you speak to as to the level of customer service you receive. Desperately in need of some TLC and the beds were probably the worst I have slept in. Go for a twin with a view as these are twice the size of the normal doubles! Make sure you get charged the correct amount for breakfast, all of my party were charged £12 instead of £10. Would not stay here again based on the general upkeep and hard as nails beds.

"Not suitable for business"

4
24/10/2016

Although the hotel is well presented and located it is overdue for a cosmetic refurb. A a business user I was unable to make mobile phone calls due to a complete lack of Vodaphone signal (Not Best Westerns fault) and the wifi signal is poor and slow. The shower was so small it was impossible to turn round without catching the mixer tap. Staff were pleasant and helpful. Breakfast was excellent but bar meals were limited.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Peter T Thank you for taking the time post a review following your recent stay at the Walton Park Hotel I was delighted to read that you found our staff to be both pleasant and helpful and that you enjoyed the breakfast provided. I was however disappointed to read that we did not meet or exceed your expectations in other areas and for this I wold apologise. Thank you for your feedback which is very important to us as it helps us to identify areas that our guest feel could be improved in order to enhance their stay. Thank you for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Nice hotel - but tired"

3
23/10/2016

Great position overlooking the Bristol Channel but so in need of updating. Sadly there was scaffolding outside our windows and not sure if it was to replace windows or just repaint. Could do with so much more. The room was a wonderful size having a huge 6ft double bed (or 2 singles together) plus another single which was right up against the radiator which I had to drag away to let in some of the heat being hidden behind the bed. Good hanging wardrobe space, but small but adequate drawer space. It was cold on arrival as I believe the heating goes off day time, but did come on at night. I told my husband to turn off the air conditioning - and he said what air conditioning!! The bathroom was lovely - well sort of - Looked very newish and modern except I had requested a disabled bathroom for hubby who has problems and all the bathroom had was a seat which I had to ASK to be lifted up over a sink as I couldn't get it out!! The double walk in shower was very slippery - no safety floor and plastic based. We had to place a towel at the far end so it wasn't so slippery to exit - plus NO GRIP RAILS WHATSOEVER. I had thought it would at least have those. The hook for a towel was on the wrong side of the shower near the loo! The modern heated towel rail was quite efficient and warmed the great towels well. The nice fluffy towels were a delight - now that's unusual in old hotels! The carpet in the bedroom was terribly dirty and I was pleased Id brought some slippers with me. Generally the carpets were grubby.The bed was good, although spongy or foam and springy and we prefer a firm bed. Tons of pillows although Id brought my own - Very old fashioned (but cute for tourists) quaint lift with concertina metal closing lift doors and wooden double doors on ground floor! We had snack meals in the bar that evening which were ok. Great chips and lovely steak and mushroom pie! The breakfast the next morning was terrific - full English with everything in a self-service style buffet. We had booked with breakfast in the price. We were in the hotel for a wedding of our friends which was lovely, but as DJs go -noisey!! Food at wedding was very nice. Bar service with nice staff. Generally the hotel staff were most helpful and its only a shame the hotel hasn't been updated as Im sure they must get complaints.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Val082 Thank you for your candid and considered review of our hotel following your recent stay. I would firstly like to sincerely apologise for any standards or services that fell below your expectations and our very own high customer service and hotel standards. I was pleased though to read that you enjoyed your breakfast and that our staff were both helpful and friendly. With reference to the issues you raise regarding the bath room I would assure you that these have been passed on to the management team in order that the problems can be rectified. Your feedback is very important to us and helps to identify any areas that our guests feel require our attention. Thank you for choosing the Walton park Hotel and we do hope we will have the opportunity to welcome you back again . Regards Sabrina Cox Guest Relations Manager

"Lunch at the New Walton Park."

5
23/10/2016

We called at the newly refurbished Walton Park, for lunch prior to our forthcoming stay there. The food was very good and tasty and served hot. The food was very nice and was enjoyed by all. The refurbishment is very good and well overdue.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Frederic J Thank you for your recent review. I was glad to read that you enjoyed your lunch with us and our wonderful views across the water. Thank you for choosing the Walton Park Hotel and we look forward to welcoming you back again soon. Regards Sabrina Cox Guest Relations Manager

"George Regina Post Box"

2
19/10/2016

The building occupies an enviable postion overlooking the Bristol Channel. It has done for a long time and much like the post boxes in Clevedon which are mostly all GR vintage and not E11R things have n't moved on! That said the bed was comfortable and the bathroom was functional, elderly may struggle to access the bath/shower, beware the door stop in room 404 which is a toe stubber in front of the towel rail. The towel rail however is the only heat source as radiator needs bleeding.My room allegedly had sea view.... well yes extreme North view from gable end of building. Chose not to eat here as got impression might not be a good experience. That said the down town eateries are not all that awe inspiring. Got back after meal out and pint in Royal Oak (look up seperate review) bar is dismal poor choice of drink, indifferent service, negative ambience. Obviously did nt book brek, but took a look in items in containers over meths burners glad forwent the grief! Hotel reflects the dormitory town feeling of Clevedon, can think of no saving grace other than a local said tidal drop off pier is 47 foo,t so suicide attempts should succeed!!!!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Eamon131 Thank you for taking the time to post a review following your recent stay at the Walton Park Hotel. I was disappointed to read your comments regarding both the hotel and Clevedon itself and I would like to apologies that we did not exceed you expectations. We are a period property with traditional features, some guests do find this look "outdated", we do however have many more guests who are inspired by the natural charm and traditional features laid out throughout the property and I'm sorry you didn't feel the same way. It is good to hear however that you found the bed comfortable. Many of our guests also enjoy the quaintness that Clevedon offers along with the fact that we are ideally situated to visit many local attractions We also receive many positive comments on the standard of the food served in our restaurant including many compliments on the variety and quality of our full English breakfast. Thank you for your feedback and for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Ok for one night"

3
13/10/2016

This is a quaint hotel however it is in serious need of updating. The staff are welcoming and friendly. Drink prices ok. The room was clean, however small for a double and there was a strange smell from the corridor. It is worth noting that you need to ensure the doors to your room are pulled shut otherwise they stay open. Breakfast again was ok, a relatively good choice but nothing special. A pleasant enough stay but pricey compared to others I have stayed at.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Squidge76 Thank you for taking the time to write a review following your recent stay at the Walton Park. Your feed back is appreciated as it helps us to identify areas that our guest feel could be improved in order to enhance their stay and your comments will be passed on to the management team so that any problems can be addressed. Thank you for choosing the Walton Park and we hope that we will have the opportunity of welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Another lovely experience in this great place"

5
12/10/2016

Due to holidays etc have not stayed for a while. Was greeted warmly and check in, as always, was friendly and efficient. Whilst hotel is tired that just adds to its charm. My room was beautiful, clean plenty of toiletries, soft towels, loads of tea and coffee, a nice touch was the bowl of mints. The bed was extremely comfortable. Bar staff always polite and friendly. Breakfast was brilliant, tasty, plenty of variety. Another perfect stay. Well recommended

LatonaLeisureGroup, Public Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Mike 2615 Thank you for your positive and kind review following your return visit to the Walton Park Hotel. I was delighted to read that our friendly and helpful team were able to enhance your stay and that you enjoyed all aspects of your stay. Your feedback is greatly appreciated and I thank you for your recommendation. We look forward to welcoming you again soon. Kind Regards Sabrina Cox Guest Relations Manager

"great place to explore and stay"

5
12/10/2016

what a great place to explore from Clevedon along the coast, the hotel is right on the cliffs ,great bar friendly helpful staff, try the homemade burgers so tasty(and I mean tasty), good food , well mind the restaurant menu is very limited which is a big shame because the bar food is great. You have a good choice in drinks as well, which is always welcome, the rooms are clean and well presented ,mints in a bowl and biscuits lovely. a must stop hotel if you can book, its always busy so book in advance. well worth the trip, what a great stay we had

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear hodgkins5 Thank you for taking the time to post your review following your recent stay. It is always delightful to read that a guest has enjoyed their stay with us and your kind comments are appreciated. I have noted your comments regarding the restaurant menu and will be discussing this with the Manager and Head Chef. Thank you for your feedback. The Walton Park Hotel is very well situated for exploring Clevedon and the surrounding area with easy access to many tourist attractions. The views out over the estuary from our hotel are amazing and can be enjoyed over a relaxing drink in our bar and on the terrace. Thank you for choosing the Walton Park and we look forward to welcoming you again soon. Kind Regards Sabrina Cox Guest Relations Manager

"Bonnie and Bens Wedding"

5
12/10/2016

My wife and I attended our friends wedding and the location blew me away. Right by the Bristol Estuary with amazing views. The room we had was small but good. Just what we needed. But due to it being the hottest day of the year no A/C in the room which made it very hot. I liked the old fashioned lift that was there and had to use as often as I could as loved it. The staff at the wedding reception were great and very helpful. Breakfast was amazing. The views in the restaurant were great and the food even better. Once again the restaurant staff could not do enough to help. Thank you for a lovely stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Dean M Thank you for your very positive review, which we really appreciate I am delighted you enjoyed your stay with us and the Wedding itself. All the staff pull out all the stops to make sure every wedding is certainly the very best day of the couple's lives and we are all very proud of our excellent reputation. I look forward to having the pleasure of welcoming you to the Walton Park again in the future. Kind regards

"Friendly staff and great welcome"

4
11/10/2016

First visit to Clevedon and stayed in this lovely, if a little worn, hotel. Room on the top floor overlooking the road. Clean,tidy room and ensuite. Wifi reception patchy. Top marks to the friendly and helpful staff throughout.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Gaggie2013 Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. I was delighted to read that you enjoyed your stay and that our friendly and helpful staff were able to enhance your stay. Your feedback is greatly appreciated and thank you for choosing the Walton Park we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager.

"Nice room and view"

3
10/10/2016

Spacious room. Well enough furnished and lovely view of the Bristol Channel which looked good in the sunshine. Service friendly and clean enough. Food a little disappointing as prawns in batter very tough and bread in sandwiches not that fresh. Chips were good though as was the wine. Would stay again but eat along the seafront or somewhere near Six Ways.

"Excellent value for money"

5
10/10/2016

This hotel was excellent, the food was superb and the room very clean and tidy, as was the rest of the hotel. Staff were very helpful. The only complaints: we were unable to alter the temperature of the shower, it was too hot to stand under and the hairdryer provided was not very good.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear MLL123 Thank you for your review. It is always a pleasure to read when a guest has thoroughly enjoyed our hotel and wonderful location. I will be sure to share your comments with everyone here at the hotel and I know they will be pleased that your stay met and exceeded your expectations. I have asked the manager to check the shower and to rectify any problems Thank you for choosing the Walton Park Hotel, we do hope to see you again soon. Best regards Sabrina Cox Guest Relations Manager

"Still Good"

5
07/10/2016

Our second stay here, and this stay as good as the first..This time only two of us. Friendly and helpful staff, Room -overlooking the sea was clean and warm with a very large and comfortable bed The bar staff helpfull. Dinner in the restauraunt excellant t, will be back

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear JACPCornwall Thank you for your recent review. I was delighted to read that you thoroughly enjoyed your return stay with us and found the hotel and staff welcoming, friendly and helpful throughout your stay. We are very proud of our Victorian period property and make every effort to ensure all our guests enjoy their stay. Thank you for your feedback, I will be certain to pass on your comments to the management and team at the hotel, who I know will be very pleased to read them. Thank you for choosing the Walton Park Hotel, we do hope we have the pleasure in welcoming you back again soon. Regards Sabrina Cox Guest Relations Manager

"Very enjoyable overnight stay and DOG FRIENDLY!"

4
03/10/2016

We enjoyed our stay at this hotel - the staff were very friendly and helpful, the room was nice and the view across the bay was superb. Top marks for actually having large double beds (proper Kingsize) as advertised. A good full english buffet breakfast was provided the next day. Clevedon is a lovely seaside town with a victorian pier and there's some good resturants in town (recommend Juniors Poon chinese if you like chinese). Best of all it's a dog friendly hotel - our four-legged companion was made to feel welcome by all the staff. There was a wedding being set up the next day and this hotel makes a great wedding venue. Some of the interior is a bit dated and like other reviewers I do hope that Great Western can invest in this lovely place, however for the money it we had an enjoyable stay. Recommended!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear SamDaDog Thank you for your review and for taking some time to share your experience of our hotel. I was very pleased to read that you found the hotel and location suited your requirements for your stay in Clevedon and that you enjoyed your locally sourced English breakfast. Your comments and feedback are truly appreciated. Thank you again for choosing the Walton Park hotel, we do so hope we have the pleasure in welcoming you back soon. Regards Sabrina Cox Guest Relations Manager

"A step back in time"

3
01/10/2016

This hotel is in a time warp and probably hasn't changed much in the last 20-30 years. Having stated that, the rooms were large and spacious and the room facilities were OK and wifi worked well, but rooms and most of the building were so very tired. The restaurant is brightly lit and our meal on Sunday night was at best "poor". My shoe leather beef was left over from a lunchtime serving with rock hard veg. Our starters were five whitebait creatively spaced on the plate with decorative salad and a huge dollop of tartar sauce. The Maitre de chappie did his best supervising the young local staff. We decided to eat out of the hotel and found a great place for breakfast to suit every taste at 5 The Beach a stroll to the nearby seafront. Found a great owner managed Italian in Hill Road called Scoozi. We would return to both establishments without hesitation. The hotel has stunning views and nice gardens and situated in pleasant residential area but at times the residents lounge reminded us of an old peoples home. We took our pet Spaniel and were supplemented by £20 for our two night stay. I doubt if our room had any additional cleansing to justify this charge. But as a base to explore the area it is fine - just don't expect too much in the way of quality. We would stay there again as the price of £150 odd for two nights is fair.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Steve B Thank you for taking the time to post a review following your recent stay at the Walton Park. I was disappointed to read that we did not meet all of your expectations during your stay and I would like to apologise for this. Your feed back is very important to us as it helps us to identify areas that our guests feel could be improved in order to enhance their stay. Your comments will be passed on to the management team so that they can be discussed with the team at the Walton Park. I do hope that we will have the opportunity to welcome you again soon. Regards Sabrina Cox Guest Relations Manager

"It could be so good!!!"

3
30/09/2016

Stayed with a group of friends. Had read reviews and expected very little to be honest. However upon arriving at this hotel I was quite taken aback by it's wonderful clifftop setting. It's a big hotel surrounded by sea and pretty gardens at one end of Clevedon. Everything is tired and dated and if Best Western could be bothered to invest this place could be amazing. I have to say though whilst we stayed the service was excellent and the rooms although dated and tired were clean and it was fine for one night. We had a sea view room and enjoyed a very reasonable breakfast in the morning. Two weddings had taken place whilst we stayed and so with no obvious competition on the area and what seemed liked a fairly fully booked hotel, I suppose Best Western are thinking why would we bother to upgrade!!!!! If you do stay be prepared to step back in time as you go through the doors and especially if you try the lift!!!!!! I stuck to the stairs avoiding looking down at the very heavily patterned carpets and indeed even up at the very shabby decor!! Come on Best Western you can do something truly amazing with this gem of a building surely.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Emma C Thank you for your recent review of the Walton Park Hotel and your kind comments regarding our dedicated team of staff. However please accept my apologies for not exceeding your expectations during your stay with us. Your feedback is very important to us and helps us identify any areas that our guests feel require our attention . I would like to assure you that your comments will be discussed with the management team and we will certainly address any areas that fall below our own very high standards. Thank you for choosing the Walton Park Hotel and we do hope we have the opportunity to welcome you again.

"A comfortable stay"

4
29/09/2016

We stayed one night in September. The staff were welcoming and attentive at breakfast. The hotel like many coastal British hotels is very dated (creaky floorboards and old fashioned plumbing and lift), but even so is clean and the room very large with new carpets. The view from the bedroom and breakfast room was wonderful looking across the Bristol Channel to Wales. Its a ten minute walk to the seafront near the historic pier. Breakfast was adequate.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Nigel S Thank you for taking the time to post a review following your recent stay at the Walton Park Hotel. I was delighted to read that you enjoyed your stay with us. The Walton Park is a fine old hotel with amazing views and we like to think that its many idiosyncrasies add to its charm. Thank you for choosing the Walton Park and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"poor sercice"

2
27/09/2016

Only stayed for one night but very disappointed with the hotel in general desperately needs an upgrade. Somewhat remote but lovely location with views across the Bristol Channel. Service for dinner and breakfast was very poor which seemed to be partly due to a golf party but also lack of staff training. After complaining the duty manager stated the drinks would not be charged for but the complaint was not to achieve this. Quality of food was passable only! Unfortunately this hotel cannot be recommended.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear grafona Thank you for taking the time to post a review I was very disappointed to read your recent review of your stay here at the Walton Park Hotel. We receive many complimentary reviews commenting on both the high levels of customer service and the standards that we provide and I would apologise if we did not meet or exceed your expectations . Your feed back is very important to us and your comments will be passed to the management team in order that they can address any issues that have arisen so that we can continue to offer our guests a comfortable and enjoyable stay. Thank you for choosing the Walton Park. Regards Sabrina Cox Guest Relations Manager

"Short break"

3
25/09/2016

OK but dinner over several nights very disappointing. Only 2 main courses good. Other nights passable only. Breakfast OK but tip .....order poached eggs then go to buffet for other items. Fried eggs on buffet like rubber!. Room OK and clean . Views lovely.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear beady1945 Thank you for your review. I sincerely apologise for not meeting or exceeding your expectations. Your feedback is very important to us and I will be discussing your comments with the management team so that we can continue to provide the standards and service we pride ourselves on. If we can be of any assistance in the future please do not hesitate to contact the hotel directly or via the website so that we may personally assist you with the reservation Regard Sabrina Cox Guest Relations Manager

"In need of a major upgrade "

2
20/09/2016

Sad to say as a business traveller I had a few issues wifi not working in the 1st room allocated. I was then moved and then had to call reception to help to get the Tv working. The main thing that disappointed me was the room was in need of a major spring clean. Cobwebs in the window to the left. Bundles of dust by the bedside cabinet and woke up to tiny flys in room. Also avoid room 203 as its smokers paradise with a view outside the service exit door. Would I go again no!!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Mark H Thank you for your review .Firstly I would like to apologise for not exceeding all your expectations during your stay at our hotel and I would like to assure you that your comments and feedback are much appreciated and will be used to address all areas of concern as a matter of utmost importance. We strive to achieve customer satisfaction in all areas and have an ongoing training program to ensure we provide a superior experience at every possible opportunity, I am truly sorry for any areas that you feel fell below our own high standards. I would just like to say that we have recently extensively refurbished the main public areas and this has been well received by our guests. We will continue this refurbishment through our guestrooms and if you return I can assure you of an enjoyable and comfortable stay. Thank you for choosing the Walton Park Hotel and I do sincerely hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards that we pride ourselves on. Regards Sabrina Cox Guest Relations Manager

"Good Value"

4
15/09/2016

Good Value - Best Western Walton, Clevedon – Went there September 5, 2016 – A stately historic hotel right on the bay (across from Wales). Historic ambiance, good access and egress, quiet area of the City. Good walking to City Center along the waterfront. Reception welcoming as were the staff. Hotel has tried to modernize but retain charm. The room size was small, bed was small. Room could use a thorough cleaning. Sea view was nice. Internet, parking and good breakfast included. Helpful hints: For North American guests, bring an electrical adapter, facecloth and hair conditioner. We would stay there again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Tim H Thank you for taking some time to write a review of our hotel following your recent stays with us. I was delighted to read that you enjoyed the wonderful views from your allocated guestroom. I was also pleased to note that you enjoyed the English breakfast experience, I will be sure to pass on your comments to the management team and dedicated staff. Thank you for choosing the Walton Park Hotel, we do hope we have the pleasure to welcome you back again in the near future and should you require accommodation in the Clevedon area again please do not hesitate to contact the hotel directly or via our website and we will be only too pleased to help and assist in any way we can. Kindest regards Sabrina Cox Guest Relations Manager

"Unfriendly staff, gloomy hotel."

2
13/09/2016

We arrived half an hour early for check in after a four hour drive. The receptionist brusquely informed us our room wasn't ready without checking first. Are none of the rooms in this hotel ready with only 30 minutes to check in? Even sticking to company policy, the receptionist could have been more helpful and offered alternative advice, I.e the bar, whilst we waited. One of our two rooms had a musty odour which never dispersed. On the morning of check out there was no hot water in the entire hotel, this was probably temporary. The rooms, apart from the odour were clean and the bed comfortable but the pillows hard. However the stair carpet leading to our floor is disgustingly dirty, probably beyond cleaning, shocking for a Best Western hotel. We didn't eat there but the staff at breakfast were functional, doesn't anyone smile at this hotel? One exception was the lady serving in the bar in the evening, she was lovely. Quite a dark, gloomy establishment so I am unable to recommend it. I hope the hotel group have this hotel earmarked for an upgrade soon. It needs it and a customer service course for the employees too!

LatonaLeisureGroup, Front Office Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Goolysand Thank you for taking the time to post a review following your recent stay at the Walton Park Hotel. I was disappointed to read of the issues you had on check in and would apologies for any level of customer service that did not meet or exceed your expectations. We receive many compliments on the quality of our customer service and friendliness of our staff and I am sorry if this was not the case in this instance. Thank you for your feedback it is very important to us as it helps us to identify areas that our guests feel could be improved in order to enhance their stay. Thank you for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Last Minute Stop Over"

3
13/09/2016

We were looking for somewhere to stop over for the night travelling to Cornwall. We were lucky to get the last available room in this hotel as it was early evening. The Hotel is located on the clifftop and the views over to Wales across the Severn Estuary from Clevedon are lovely. The rooms are spacious with high ceilings with great views. Our room was noisy though as it was underneath the restaurant which had wooden floors. The Staff were very helpful and friendly and the Bar particularly sociable which made for a pleasant evening. However the food was below average. Despite this I would stay at this hotel again but probably ask for a room above the Dining Room and Bar and not below. The Staff were lovely and very helpful.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear BirthdayGirl05 Thank you very much for taking the time to post a review following your stay at our Walton Park Hotel. I am pleased that we were able to provide a comfortable place for you to break your journey. The Hotels position offers wonderful views over the estuary to Wales. I was also delighted to read that you found our team to be helpful and friendly and that you enjoyed a pleasant evening in our bar. I would however like to apologise for the issues encountered due to noise and your dissatisfaction with the food. We are often complimented on the quality of our dining experience and I am sorry that this was not the case on this occasion and again I apologise. Thank you for your feed back and recommendation. We look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager.

"Lovely overnight stay"

5
13/09/2016

Stayed overnight on our way to Cornwall. Lovely hotel if a little dated in some areas. We'd been upgraded to a room with a sea view which was a nice surprise. Room was spacious and clean with a huge bed. We ate in the bar in the evening, the fish platter was delicious. Good breakfast next morning with excellent service.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear RowenaFinn Thank you for taking the time to post a review following your recent stay at the Walton Park Hotel. I was pleased to read that you enjoyed the views from your spacious room. I was also delighted that you enjoyed both your evening meal and the breakfast. We pride ourselves on providing excellent service and standards and it is always great to hear that we have succeeded. Thank you for your kind comments and for choosing the Walton PArk Hotel. We look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Another Latona Hotel success"

5
13/09/2016

We booked this hotekl not know anything about the area or the hotel and we were not disappointed. Set in a lovely location overlooking the Bristol Channel, it is in a pretty part of Clevedon. In fact all of Clevedon had individual style house and buildings with quaint shops and nice people. The hotel had one unique feature - the lift ! Yes the lift is 100 years old and still works well. With its gated doors and seat to sit whilst you travel, it offers an experience of the past. (see photo). Our room was on the top floor with a sloping ceiling in part and a window in that as well as another small window. These offered enough light and the room was well dressed with the essential requirements. There was a smallish bathroom but no window in here. The room was well carpeted and plenty of storeage space. The whole hotel was very clean. The dining room was spacious with young pleasant staff. The bar overlooked the Bristol Channel and one could see the glorious sunsets. The only problem was a slightly sloping floor in the bedroom, possibly due to the age of the building but we found this as we are sensitive due to hip problems. Otherwise all was well and the staff were brilliant. Our second Latona Hotel this week. Two weddings took place here during our stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Dormouse39 It is always a pleasure to read such a positive review and I thank you for your kind comments. The Walton Park is ideally situated to enjoy all that Clevedon and the surrounding area has to offer including the sunsets which can be amazing. Our lift is a great talking point and adds to the character of the hotel along with the other idiosyncrasies that come with an older building. I was pleased to read that your room meet your expectations and that our staff were able to enhance your stay. Thank you for choosing the Walton Park hotel. Kind Regards Sabrina Cox Guest Relations Manager

"Lovely hotel full of character"

5
12/09/2016

This is a lovely Victorian hotel overlooking the Bristol Channel. It is very convenient for boat trips from the pier - which is just a short walk down the hill. We found the hotel to be most accommodating when we wanted a very late check-in after a boat trip. We had a large comfortable bed, and a bathroom with a decent bath. The only downside was that there are no grab-rails to assist getting out of the rather high bath, after having a shower. Breakfast was particularly good - especially the quality of the bacon! And check out the antique (but fully functioning) lift! Definitely recommended.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Ruth S I am delighted that you enjoyed your stay at our beautiful Victorian hotel and that our staff were able to accommodate you following your boat trip I thank you for your feedback and recommendation. Your comments regarding the grab rail have been noted and passed to the relevant department head. Thank you for choosing the Walton PArk and we look forward to welcoming you again soonb. Kind regards Sabrina Cox Guest Relations Manager

"Mini break"

4
12/09/2016

My partner and I stayed at the hotel for one night. Its location is special - on a clifftop overlooking the Severn Estuary. We booked a room at the back of the hotel to take advantage of the great views over to Wales. The standard of cleanliness in the room was good, and the facilities were excellent - good size Freeview television, tea making facilities, fan, hair dryer. The staff were polite, helpful and professional. We had a drink in the spacious bar, which had a nice atmosphere, but didn't take dinner or breakfast so can't comment on the food. We'll definitely consider revisiting in the future.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear John B Thank you for taking the time to post a review of the Walton Park following your recent stay. Our location is very special and does give all who stay wonderful views out over the estuary towards Wales. I was pleased to read that your room meet or exceeded your expectations and that our staff helped to enhance your stay. We are always more than happy when a guest says that they would revisit us and we look forward to welcoming you again very soon. Thank you for choosing the Walton PArk Hotel. Kind regards Sabrina Cox Guest Relations MAnager

"One night stay"

4
09/09/2016

Beautiful location and the hotel was full of old world charm. However we chose to stay on one of the hottest days of the year and our spacious room was very very hot despite having a fan which we used all night. Can't comment on the food as we chose to eat sat on a bench on the sea front watching the sunset.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Pauline J Thank you very much for your recent review of the Walton Park Hotel. I am delighted that you enjoyed your stay with us and were able to experience the wonderful sunset. Thank you for choosing the Walton Park Hotel. Kind regards Sabrina Cox Guest Relations MAnager

"cleanliness"

3
05/09/2016

Room was very unclean dog hairs on the bed and a hair on towels in bathroom . thick dust on the bedside cabinet they did not clean even when I told them. They changed the bed but that was all . I am awaiting a response from the are manager .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear SouthamptonJak I understand that our Operations Manager has been in contact with you directly to resolve this matter. Regards Sabrina Cox

"Be wary of the menus."

3
31/08/2016

The location is pretty good - great views over an endless sea of brown. From left to right and top to bottom, it's brown. Unless it's dark. The Bristol channel will always be heavily silted - sadly, it looks a little like the world's biggest open sewer. All the same, the view is great if you're familiar with this part of the world. The hotel is okay, in parts, quite old; wooden panels & high ceilings. Room we had was okay - again nothing special other than the view of brown. It has a quaint old lift - the type with dual sliding concertina doors that if someone forgets to close, renders it unusable. Where it fell down was the food. The menus are attractive - great sentiment, poor execution. My partner's burger - a vegetarian concoction, disintegrated when picked up. The taste, she remarked, was unpleasant.To replicate my steak sandwich, remove a sizeable chunk of shoe leather and insert into two pieces of bread. The chips were below average. You'd have to conclude that they don't really care about their customers. While we were refunded our meal charge and breakfast was very good, outside was untidy with glasses left at tables for hours. They were upset that we found the evening meal poor and fixed it by refunding the cost. These were simple dishes - which means that something went terribly awry in the kitchen. Don't hesitate to jump and down of your meal fails the taste inspection.

"One night break"

4
30/08/2016

Came here for one night to get away with the wife - only 40 mins from home. Nice old hotel, room overlooking estuary and Wales in the distance. Room very good, breakfast ok but good value for money overall. Bar was quiet at 10:30 but ok for a quick drink. Lots of wedding guests as hotel was booked for a wedding but still very quiet.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Eddie M Thank you for choosing to stay at the Walton Park Hotel and for your review. We value every guest's feedback as it will help us to continue to provide the high levels of service and standards that we pride ourselves on. Thank you again Regards Sabrina Cox Guest Relations Manager

"Overpriced"

2
28/08/2016

Came with a friend for a day trip out and ended up staying over. From the outside this place looks amazing with fantastic sea view. Went into reception where there was a bride and groom stood there we felt very unwelcomed by staff and awkward. Reception staff were abrupt and not a lot of information given. Got to room had to immediatly open the windows it was so hot. Room was dated and small with a very nice view of a wall with broken glass on it. Couldn't sleep as whoever was in room next to us was enjoying there night with the bed banging against the wall this plus the heat plus the noise from ppl outside and in corridor meant I got no sleep that night then went down to breakfast the next morning to find the £80 we paid was for room only and it would be an extra £12 for breakfast! Ended up going into town and had a nice breakfast and welcoming atmosphere for £5. Receptionist on check out barely smiled as we left. Disappointed after such a lovely day and expectations from the outside.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear leanne_215 Thank you for your candid and considered review of our hotel following your recent stay. I would like firstly to sincerely apologise for any standards that fell below your expectations and our own very high customer service and hotel standards . Your feedback is important to us and will help us identify areas that our guests feel could be improved to enhance their overall experience and enjoyment and to this end your comments have been passed to the Manager. Thank you for choosing the Walton Park Hotel and I do sincerely hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards that we pride ourselves on. Regards Sabrina Cox Guest Relations Manager.

"On the route to Cornwall stopover "

4
28/08/2016

Stayed one night on the way to Cornwall. Beautiful building right on the cliff overlooking sea. Met by friendly member of staff on arrival. It may be a bit dated but it was very clean. Spotless white sheets and towels, you just can't complain. Hot shower, tea/coffee and even some mints. Tv, Free car park. Got all I wanted for a night and under 80£ for two. Wedding was happening downstairs but on the upper floors you couldn't hear a sound. Only complaint-lightning bit too dark. But would recommend this place.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
I was delighted to read you review following your recent visit to the Walton Park Hotel. Dear elena c I would like to thank you for your positive comments regarding the facilities service and friendly team that you encountered whilst staying at the Walton Park Hotel. Your feedback is always important as it helps us to continue to evaluate and improve our service and standards . Thank you for your kind words and recommendation we look forward to welcoming you again at the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Wedding"

5
27/08/2016

Just had my wedding here and couldn't of been any better, the staff were amazing, venue was lovely, and they made it exactly how I wanted it food was also wonderful. Views were amazing, rooms were comfortable and the breakfast was delicious. Would definitely recommend

"Disappointing"

3
26/08/2016

Have stayed in this hotel on two occasions now, once on the lower ground floor just underneath the dining room and the second time on the second floor. On both occasions I have been really disappointed by the shower facilities. There is absolutely no water pressure whatsoever, I have fairly long but not thick hair and trying to wash it under the showers in both rooms was a very long laborious challenge as the water came out as a trickle with absolutely no force at all. When I stay in hotels I look forward to a really good shower that makes my own at home seem inferior. At the Walton Park I can safely say that my own shower knocks spots off theirs. It is an old and charming hotel, but even so the bathrooms and showers need completely updating. Try not to stay there at the weekend as they have a succession of wedding parties that take over and the slamming of doors goes on well into the night as the sound proofing is not up to much. The views though are quite beautiful and the sunset is memorable. Dreary bar with very uninspiring lighting and furniture. Some of the staff are pleasant though.

"Quintessential English hotel"

4
22/08/2016

Wecwere not exoecting very much cinsidering the orice we paid and a three star rating but were pleasantly surprised The sea view room was large, clean and comfortable and the staff very helpful and polite. Breakfast buffet was delicious and as it was my wifes birthday the poached eggs from chef came with a candle, nice touch. We Will be back

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear woodley188 Thank you for your review and for taking the time to share your experience of our hotel. I was very pleased to read that you would consider using our period property again should you return to the Clevedon area . Your feed back is appreciated and thank you for choosing the Walton Park Hotel Kind regards Sabrina Cox Guest Relations Manager

"Night Stop Over on way to North Devon"

2
19/08/2016

On arrival to reception the hotel looks very nice, but then as we went on to the stairs and corridor to our room you could see it was in need of some loving care and decorating. Our room was ok for one night and one night only, the room was very small but the bed was comfy. On entry to the bathroom you notice immediately the whole room needs a damn good clean and the floor is on a slope and rather off putting. When you get out of the shower all the water on the door runs onto the sloping floor waiting for you to slip on it. Breakfast was a buffet and some can be ok, but not this one the food was disgusting and the coffee was some of the worst I have ever tasted.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Antony S Thank you for your recent review of the Walton Park Hotel. I was very disappointed to read of your dissatisfaction please accept my apologies for not exceeding your expectations during your stay with us. Your feedback is very important to us and helps us identify any areas that our guests feel require our attention . I would like to assure you that your comments will be discussed with the management team and we will certainly address any areas that fall below our own very high standards. Thank you for choosing the Walton Park Hotel and we do hope we have the opportunity to welcome you again. Regards Sabrina Cox Guest Relations Manager.

"Nice but...."

3
17/08/2016

Stayed here for a weekend while meeting up with old friends. The room was nice. Clean and tidy. The bed was really comfy. The staff in particular were great especially the young lady who served us dinner on Saturday evening. But why , when there are 2 people staying in a room would there only be 1 small pack of biscuits with the tea and coffee supplies? And then only 1 sachet of hot chocolate? It makes no sense to me at all. 'Stingy' springs to mind. Then there was the wedding on the Saturday night. What a racket! I have no objections to a bit of noise, but they didn't even close the doors to the party room. Shame, silly things that are so easy to make better but just seemed to be a lack of consideration for the customers.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear skrtsmiller Thank you for your recent review following your stay at the Walton Park Hotel. I was very pleased to read that your room was to your satisfaction and our staff were able to enhance your visit. I was however disappointed to read of the problems you encountered with the hospitality supplies and for this I apologise. I have consulted with the head housekeeper and it is general practice to set the tray for two people but on this occasion the tray does not appear to have been restocked after the previous guest left and again I apologies for the oversight. Your comments regarding the noise from the wedding and the party room doors have also been noted. Your feedback is very important to us at it helps us to identify areas that our guests feel could be improved Thank you for choosing the Walton Park. Regards Sabrina Cox Guest Relations Manager

"Wonderful location !"

4
15/08/2016

We have recently returned from a two night stay at the Walton Park. This was our third stay here as we love the location of the hotel. On our two previous visits, when we hadn't booked upfront, we were lucky enough to be offered lovely spacious sea view rooms. Unfortunately, due to an increase in price, we settled for a standard double at the front of the hotel. It was a much smaller room than on our two previous stays, located above the new terrace bar, with a view of the flat roof of the bar.We had the window open due to warm weather and I was woken at around 4.30am on the second morning by a lot of noise. It was a man collecting the empty crates from near bar area and loading them very noisily on to his van. Another large lorry with reverse beepers on for some time, also woke me again around 5.30. I mentioned this to the receptionist ,when checking out ,who was very nice and sincerely apologised Taking this into consideration, I would recommend this hotel staying in the back rooms with the wonderful sea views to really appreciate the location. The hotel is comfortable ,has free wi-fi and parking , friendly staff and in a beautiful setting and I hope to return there again in the future.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Karen N Thank you for taking the time to post a review following your return visit to the Walton Park Hotel. I was very pleased to read that you found our hotel comfortable and the staff were friendly. I was however disappointed to read of the problems you encountered with noise and for this I would like to apologise. I have spoken to the suppliers in question and asked that they have more consideration for our guests at that time in the morning. Thank you for choosing the Walton Park and I look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager.

"Thank you for the wedding"

5
15/08/2016

The hotel has a wonderful quirky character, and a unique position on the cliff overlooking the Bristol Channel. The lower level provides an ideal private space for a wedding, enhanced by the outdoor balcony area from which, if you're lucky, you can enjoy spectacular sunsets. This is why I chose the Walton Park for my wedding. What I didn't know in advance was how warm and genuine the management and staff were, and this, of course, added hugely to the success of the event. The hotel, combined with the charms of Clevedon, with its Victorian villas and restored pier, make for an excellent weekend break, and we look forward to returning for future anniversaries. My only word of caution would be to remember the Walton Park is in the 3-star category, and it would be a mistake to judge it through 4-star spectacles. It's not swanky, but it has a warm heart and bags of personality, which is why I love it.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear sphinxee Thank you so much for your recent review and we are all delighted you had such a wonderful wedding day and that our staff were able to enhance your day. It was a pleasure to be the chosen venue for your Wedding and all the staff very much enjoyed being part of this very special celebration. We loo forward to welcoming you back soon. Kind regards Sabrina Cox Guest Relations Manager

"Anniversaries"

4
12/08/2016

This was the second time that we have been to Walton Park, for a family anniversary. On this occasion we were able to enjoy the celebration meeting in the garden, very necessary with young grandchildren, overlooking the Severn Estuary. The staff were very happy to help us sort out rooms, tables,fans and made us comfortable and welcome. The original lift to our guest was a fascinating feature of this charming hotel. Thank you Walton Park.

"Perfect wedding"

5
10/08/2016

My wife and I would like to express our sheer gratitude to every single member of staff at the Walton Park Hotel for their help in making our wedding special. Right from the start, the help and flexibility we received with our planning was amazing, it really did feel like every request we made was no trouble whatsoever, and I can't tell you how much stress was taken away thanks to this. This was especially true for meal alterations due to allergies. On the day of our wedding I felt like royalty, and that the friendly staff wanted to join us in celebration and their only goal was to make sure everything went to plan, and that we had a good time. The building itself is beautiful and was spotlessly clean. I have been asked to pass on thanks from guests who stayed there on the night of our wedding. They felt like the rate they paid was exceptionally good for the room they received, and for the delicious buffet breakfast the next morning. Which leads me on to the food. If there is one thing I could suggest from all of this, its that the hotel retains all of it's kitchen staff. Our wedding meal was so delicious and wonderfully presented I wish I could eat it all over again! One panic I had was leaving our ring boxes in the hotel when we went on honeymoon, but again they made no grumble about sending them on to us. Our wedding was flawless from start to finish and we both have happy memories to keep for life. I'm already looking forward to our visit next year for our anniversary meal! Although I didn't make use of it, the hotel is pet friendly so let them know if you wish to bring your dog with you!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Robweaver1 Thank you for your very kind comments. I am delighted you had an amazing wedding day here at the Walton Park . It was a pleasure to have the privilege of hosting this very special day for you and all the management and staff wish you both a long and happy life together. We look forward to welcoming you back to the Hotel for your first anniversary – if not before. Kind regards. Sabrina Cox Guest Relations Manager

"Beautiful hotel in stunning location"

5
10/08/2016

We stayed for 2 days (7th & 8th August) in this hotel for our daughters wedding. It's a wonderful unique Victorian building - not a 'glass and steel' building' that looks like every other hotel, The rooms are huge ! The function rooms for the wedding were decorated beautifully and tastefully in the colour theme as my daughter requested. The food was very good too. I must also add that, without exception, every member of staff we dealt with were cheerful, friendly and polite ........nothing was too much trouble, they are a credit to your company and thank you for a memorable time

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Kathy W Thank you so much for your amazing review – I will make sure that all the staff read your very positive and complimentary comments. As well as it being a pleasure to be selected as the chosen venue for the most important day in of someone's life, we all really enjoyed being part of the very special day and are also delighted that everyone had such a wonderful time and everything went exactly as it should We hope that we will have the opportunity to welcome you again soon. Kind regards Sabrina Cox Guest Relations Manager .

"Stunningly beautiful "

5
09/08/2016

My partner booked us a room with a sea view. Everything we could of asked for friendly staff and beautiful views. Room was extremely clean and tidy with a huge bed and a nice sized en suite. Would definitely recommend and we will be coming back in the future.

LatonaLeisureGroup, General Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Steve M Thank you very much for your kind recommendation following your recent stay at the Walton Park Hotel. It is always a pleasure to read that a guest has enjoyed all elements of their stay and that our friendly team has helped to enhance their visit. Your comments are much appreciated. Thank you for choosing the Walton Park and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"Fab hotel"

5
08/08/2016

Fab hotel - fab location - fab views. Especially good for me as they allow you to take your dog. Fantastic coastal walk. The lift gives it real Agatha Christie character. Maybe very slightly tired decor just to make the review real but with this location who cares??

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Kate D Thank you for your fabulous review. It is always great to read a guest has really enjoyed everything that our hotel has to offer including the views and costal walks. I am not sure what Poirot would have thought but I am sure he would have enjoyed the views relaxed on the terrace and solved the mystery whilst being looked after by our friendly and helpful team. Thank you for choosing the Walton Park Hotel and we look forward to welcoming both you and your canine friend again soon. Kind Regards Sabrina Cox Guest Relations Manager

"Great location - comfy stay & great food"

4
07/08/2016

This hotel is old and quaint - the floors creak a bit and the lift is something out of an old movie but that just added to the charm! The rooms were comfortable and the sea views wonderful. Stayed there twice now and would happily go back.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Philippa R Thank you for your recent review of the Walton Park following your return visit . I was delighted to read that you enjoyed your stay and that you room was comfortable. The hotel is indeed a grand old building with many idiosyncrasies that we feel add to its character. The lift and parts of the hotel have 'starred' in a number of productions along with the amazing views over the channel. It is always gratifying when a guest tells us that they would happily return and we look forward to welcoming you again soon. Thank you for choosing the Walton Park. Regards Sabrina Cox Guest Relations Manager

"Wedding and evening do"

5
02/08/2016

Lovely hotel with superb views from the inside of the hotel and the terraces. Lovely for an event or celebration not much parking though had to drive around to find parking and drinks were slightly expensive. The function room had a great vista over the sea.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Deb K Thank you for taking the time to post a review following your recent stay at the Walton Park Hotel. The hotel is wonderfully situated to enjoy the views over the channel from the guests rooms the restaurant,bar and the terrace all of which makes the Walton Park a very popular venue for weddings and other celebrations. Thank you for choosing the Walton park and I look forward to welcoming you again soon. Regards Sabrina Cox Guest Realtions Manager

"Friends wedding "

5
01/08/2016

We had a lovely time in this hotel at our friends wedding. All the staff were very helpful and the whole day went without a hitch. The view from our room of the Bristol channel was magnificent and the breakfast was great and all well cooked. I would thoroughly recommend to anyone.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear BristolWolfman0001 Thank you very much for your kind review following you friends wedding at the Walton Park Hotel. We consider it a honour and a privilege to be the venue for such an important occasion and strive to ensure that both the Bride and Groom and the guests have a memorable and enjoyable time. I was delighted to read that we were able to ensure that the day went with out a hitch and I will ensure that I share your kind words with the dedicated team at the Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"2nd Visit"

5
01/08/2016

Love this place, so old and quaint, really homely, not that I live in an enormous Victorian house, but could happily stay there forever. Lovely staff, lovely food, lovely area, can't go wrong visiting a Best Western, especially in Clevedon. Will carry on visiting here in future, yearly if possible, all the way from Essex.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Linda S I was very pleased to read that you enjoyed our period property and our location along with the atmosphere and grandeur that such a wonderful building provides. Your feedback is very welcome and helps ensure we continue to offer the standards and services that we pride ourselves on. Thank you for choosing the Walton Park and for your recommendation .We do hope we have the opportunity to welcome you back again soon and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website as we would personally like to assist with any future bookings and assure you of another enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"Wedding party"

5
01/08/2016

We stayed here as part of the wedding party for two nights. Room 410-excellent large room with amazing views. Nice big comfy bed and lovely decor. The wedding itself was beautiful and had the bonus of a lovely decking area to use. Food at the wedding was very good as well as the buffet in the evening. Would definitely recommend for a wedding.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear 7_Plummers Dear Sylvia601954 Thank you for your kind review. It is always pleasing to hear that guest and indeed the couple have enjoyed the wedding day as both management and the team at the Walton Park strive to ensure that all weddings are as special as they should be. Your feed back is very important to us and will be shared with the team who I am sure will be as delighted as I was to read that you enjoyed the wedding and your stay at the Walton Park and that you would stay with us again. Thank you for choosing the Walton Park we look forward to welcoming you again in the future. Kind Regards Sabrina Cox Guest Relations Manager

"Lovely hotel which is dog friendly."

5
28/07/2016

We regularly travel from Kent to our holiday home in Cornwall with our two Cavalier King Charles Spaniels and am so pleased we have found this lovely friendly hotel. We have stayed here three times and nothing is too much trouble for the staff. Our dogs love all the fuss. We eat in the bar with the dogs under the table and can choose things from the main menu if we want to. However, the bar menu has plenty of choice and the food has always been excellent. We stay in the same room (408), which is large and has excellent views. The bed is large and comfortable and the bathroom has always been immaculate. The dogs sleep in their own beds under the window and now know the way to our room. We will be back in September---

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Wendy m Thank you very much for posting a review of the Walton Park Hotel following your return visit . I was very pleased to read that you enjoyed your stay. I was also delighted to read that you enjoyed our relaxed atmosphere your spacious room was comfortable and that the dogs enjoyed their stay . Thank you for choosing the Walton Park Hotel and we look forward to welcoming you again in September. If we can be of any assistance please do not hesitate to contact the hotel directly or via our website so that we may personally assist you with any future reservations Kind Regards Sabrina Cox Guest Relations Manager

"Our daughters wedding"

5
26/07/2016

We have just held our daughters wedding here it was absolutely brilliant, everything about it was great. The location is beautiful, the food was lovely especially the buffet which was amazing, the whole thing was arranged wonderfully staff were so friendly and helpful the rooms are huge with amazing views. Thank you Walton park for making our daughters wedding so memorable x

"Wedding stay"

5
26/07/2016

We stayed here for our nieces wedding at Walton castle.... We had a sea view room which was very large!! The bed was comfy the bathroom was good, we stayed 2 nights, we ate at the bar on the Friday eve when we arrived. Food was lovely. Would I stay here again, most definatly.

"great location"

5
23/07/2016

Comfortable hotel within walking distance of the seaside village of Clevedon with a extremely helpful manager and staff, Breakfast was great with a sea view, So We shall be staying longer next time, many thanks

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for your recent review. I was delighted to read that you thoroughly enjoyed your stay with us and found the hotel and staff welcoming, friendly and helpful throughout your stay. We are very proud of our Victorian period property and make every effort to ensure all our guests enjoy their stay. Thank you for your feedback, I will be certain to pass on your comments to the management and team at the hotel, who I know will be very pleased to read them. Thank you for choosing the Walton Park Hotel, we do hope we have the pleasure in welcoming you back again soon. Regards Sabrina Cox Guest Relations Manager

"Nice place but noisy"

3
19/07/2016

Upgraded to superior room. Room was lovely apart from the noise ! A lunch party was in the restaurant above our room and sounded like a load of elephants. Although that did stop after a couple of hours we got noise from the restaurant for the stay. Internet was very slow and intermittent, the bed was too soft and it could have done with blackout curtains - my husband's an invalid so these problems were irritating to us

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear ces1965 Thank you for taking the time to post a view following your visit to the Walton Park Hotel. I was however disappointed to read that your stay was spoilt by noise. I would sincerely apologise. Your feedback is very important to us as it helps us to identify areas that our guests feel could be improved to enhance their stay. Your comments will be passed to the management team so that we can address the issues you raised. We strive to provide a high level of customer service and standards and clearly on this occasion we did not and again I apologise. Thank you for choosing the Walton Park Hotel and I do hope that we will have the opportunity to welcome you again. Regards Sabrina Cox Guest Relations Manager.

"The Epitome of True English Tastefullness"

5
19/07/2016

My trip was in April of 2016 and was one of the best trips I've taken to date. The hotel and staff were very accommodating, excellent service at all times, marvelous food and a very clean and comfortable room. I had a problem with finding a bus to take me into CLevedon itself but I either walked, which was good for me or took a cab to places like the train station which took me to the Midlands to Warwick to visit a night there. I enjoyed my walks down to the Clevedon Pier to watch the brave souls swim it the choppy waters whilst others wore their jackets sitting in the sun and enjoying their time relaxing or eating some of the world's best Ice Cream. Everyone was exceptionally kind and helpful whether I was hanging around the hotel enjoying a nice and quiet meal watching the ships sail past the hotel or if I needed to get around and helping me get there and back. Highly recommend this trip if you want to simply enjoy some of England's best, relax or have a starting place to get to so very many other wonderful sites.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear charlie2elk I was very pleased to read that you enjoyed our period property and location along with the atmosphere and grandeur that such a wonderful building provides. Your feedback is very welcome and helps ensure we continue to offer the standards and services that we pride ourselves on. Thank you for choosing the Walton Park and for your recommendation .We do hope we have the opportunity to welcome you back again and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website as we would personally like to assist with any future bookings and assure you of another enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"Great view"

4
18/07/2016

I had a large room on the lower ground floor under the bar. Big comfy bed, but 2 of my 3 windows would not open. Even one of the staff could not open them. One had a broken handle so maybe just could not get enough strength to push it open. It was super hot, and the hotel has no air conditioning. They did give me a desk fan which was great, though it was old and dusty, with broken parts. Shower is over the bath, and bottom of bath is quite slippy, and there is no handrail. I have stayed here many times and have enjoyed meals in the bar. This time, it was marred by a big hair under my fish. Not sure I want to eat here again after that. The bar staff did apologise. Reception lady was lovely and helpful.

"There is nothing charming about neglect."

2
18/07/2016

The hotel is dingy and tired with a general air of neglect. There is chipped paint, the towel rail was dusty and the shower was pathetic. Maintenance seems to consist of make do and mend. It's a holiday hotel and breakfast is only served until 9am. On the plus side, there are big fluffy towels, good clean beds and lovely staff.

"Nice, but a little tired."

3
17/07/2016

My family stayed here as a transit stop on our holidays. We always go for Best Western, as they are usually classic individual buildings full of character rather than the mundane unity of the well known hotel chains. And so it is here. It's a big hotel, perched on a big cliff overlooking the Severn estuary and Wales. It has that Victorian/Edwardstone "Country House" look, and the location is in a delightful town. We really liked Clevedon. And the people we met were very friendly. Quality place. The public areas have had the full makeover, including reception,very nice restaurant with sea view, and bar/bistro, also with nice view of the estuary. For £10 we could book in our dog too, which was nice. And he loved being fussed over by all and sundry. Especially the staff. Dogs know good people, and the staff at this hotel turned out to be lovely folk with a great attitude towards their guests. We got to our rooms via a creaking elevator that I am sure Edward VII must have personally used. The type with the inner and outer expanding,sliding, metal gates. You need to close both before the lift will function, and when you get out you must remember to close the gates as you exit otherwise he lift will not function. Needless to say at least once a day somebody left the lift inoperable way down in the basement. Not the hotel's fault, but a hassle when you are trying to get a 92 yer old man and a dog up to the top floor. The battered old lift symbolised the main part of the hotel really. On the cusp between classic charm and slightly seedy; well overdue for a refurbishment. If this hotel was a car, it would be on Wheeler Dealers. Our room was spacious, had a good size bed, fairly clean in most areas, and would have been very trendy in the 1970s, when I think it was last decorated. There was a kettle and cups on an unacceptably dirty wall-mounted plastic "designer" tea shelf. The coffee was terrible, so I just had the tea. We tossed for ownership of the single biscuit portion, and the loser got the single small bottle of water instead. It was an OK room. Ready for Alex Polizi to sort it out. I put it down to giving us a room where the dog would be acceptable, until I saw that my 92 year old Father-in-law had the same standard! There was a flatscreen TV, but it didn't work properly and was unwatchable. There is WiFi, though, so I watched live TV on my tablet instead. Food was pretty good. We weren't able to use the main dining room as we had a dog with us, so it was bar food for us. It was fine, simple fare, and not cheap; but the portions were very generous and we enjoyed the meals. The Doombar Ale was perfectly kept and served. Breakfast was buffet style, and was OK. Average quality, and no black pudding. Except for the coffee, which was instant muck, I think. I wouldn't pay extra for Breakfast, but as it was included in the deal it was OK. I would have given this a 2* rating, given the prices for what we got; but the staff were great, and are worth a full star bonus. Nothing was too much trouble, always smiling, never failing to say hello or good morning. Lovely people. So much so that we stayed there again on the way back. They do need to supervise the room housekeeping better though. Thank you, ladies.

"Wedding"

5
06/07/2016

Had our wedding here on the 29th may 2016. We would recommend to anyone. We all had a fabulous day. The staff and food were second to none. We felt at ease the whole time from booking to the wedding. Excellent service and support from everyone. Thank you all at Walton park for giving us the wedding of our dreams. Amy and Scott Higgins

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Amy and Scott Thank you for your review and for choosing our hotel for your wedding day. We were all delighted to read that you thoroughly enjoyed your special day with us and that your guests too enjoyed our hotel and facilities. We are indeed very lucky to occupy such a wonderful Cliffside location and this does make for some fantastic photographs. I will be sure to share your review with all of our staff and I know they will be very pleased that they could help make your day so memorable and enjoyable. Thank you for choosing the Walton Park Hotel. We wish you both all the very best for the future. Kindest Regards Sabrina Cox Guest Relations Manager

"Nice view"

3
06/07/2016

Lovely view, very old building in need of refurbishment, staff were friendly, a good walk down to the front (downhill), obviously uphill on the way back. Rooms also need updating but comfortable for a night.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Adrianbrennan Thank you very much for taking the time to write a review of our hotel following your recent stay. I was very pleased to read that you enjoyed your stay and that you found our location and especially the view helped to enhance your experience. Your feedback is truly appreciated and very welcome, as it helps to ensure we continue to maintain our standards and services for all our guests to enjoy. Thank you for choosing the Walton Park Hotel, we do hope we have the pleasure to welcome you back again soon. Kind regards Sabrina Cox Guest Relations Manager

"A grand hotel that still has grandeur, along with a great breakfast."

5
05/07/2016

Like a dowager aunt from another age this wonderful Victorian hotel sits on top of a hill on the edge of Clevedon. It is really a delightful place to stay. Yes it is an old building, but grand and still having a hint of that magic that hotels used to have when staying in one was something out of the ordinary. People have written it was 'tired' I didn't find that. Everything was spotlessly clean and the staff really welcoming and friendly. The grounds are well kept and provide wonderful views with lot of places to sit and enjoy them. Breakfast was good and the bar well stocked. In a world where travel often ends up in a corporate hutch staffed by people with smiles as plastic as the food, this hotel still offers a warm and comfortable welcome.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear BernardWincanton Thank you for your review. I was very pleased to read that you enjoyed our period property and location along with the atmosphere and grandeur that such a wonderful building provides. Your feedback is very welcome and helps ensure we continue to offer the standards and services that we pride ourselves on. We do hope we have the opportunity to welcome you back again and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website as we would personally like to assist with any future bookings and assure you of another enjoyable and comfortable stay. Thank you for choosing the Walton Park Hotel. Kindest regards Sabrina Cox Guest Relations Manager

"Overnight work stay"

4
04/07/2016

Stayed the night while traveling for work. The initial impression is the hotel needs some work as it's very outdated. My room on the other hand was very modern and had obviously been updated, I'm unsure if all the hotel is having a make over but I imagine it will take time due to the size of it. No complaints on the room it was very clean and comfy. Had breakfast with was very nice, warm and fresh. All the staff were polite and helpful.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Kerry L I would like to thank you for choosing the Walton Park Hotel and for taking the time to share your experience on Trip Advisor. I was pleased to note that you found the hotels location to be convenient the staff to be friendly your accommodation was clean and comfy and that you enjoyed the buffet breakfast. We value your feedback and look forward to welcoming you back soon. Regards Sabrina Cox Guest Relations Manager

"Cannot complain overall but oh so tired"

3
03/07/2016

You cannot complain about £113 B & B with a sea view and a glorious vista. It is a bit of a walk to the main sea front and pier if you have any difficulty but not that far for the fit. We booked in for a reunion with friends and booked dinner too. Let's get rid of the negatives first. This is obviously an old Victorian or Edwardian pile or terrace converted some time ago. It is a temple to Anaglypta wallpaper and Artex. The sort that has been over-painted for years with curled up edges, various penetrations from decades of alterations and all the original cornices and features obscured or ruined. Get the picture – it is very, very tired and in need of a long overdue refurbishment. This is something that the management have no control over locally and they have to live with it. This is by no-means the first time I have encountered Best Western poor maintenance. They seem to keep it going and no more than that. It is manifest that they major on weddings and they will take priority over other guests as most of the limited facilities will be commandeered by the needs of the wedding. This seems to be mainly weekends. The lift sums up this hotel, circa 1930's I would guess and it is quicker to walk up the stairs! The bar does a fair selection of “bar” food which we thought was very appropriate and appealing. The dining room (again sometimes off limits I understand) has a limited very limited menu. We dined in the later and found it enjoyable and tasty enough but with very basic dishes being offered and the type and presentation of food was reminiscent of the old “all in” full board hotels of the 1960's. The wine was good and reasonably priced. The rooms are of a similar state to the rest of the hotel but they are clean, the bed comfortable and well serviced. Our room was quite large and furnished to an acceptable standard but typically dated. The staff everywhere were friendly and helpful. Nice people, keen to help and they made our stay very nice indeed. I don't want to “knock” this hotel too much because it does what it does well and I suspect it has a good reputation as a wedding venue where it's gardens will be the main attraction. It is passable for a night or two but it is let down badly by the state of the place. It needs an upgrade urgently as time is running out for this tired old lady.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear TJA950 Thank you for your review and for your constructive feedback. I would like to apologies that we did not exceed you expectations. We are a period property with traditional features, some guests do find this look "outdated", we do however have many more guests who are inspired by the natural charm and traditional features laid out throughout the property and I'm sorry you didn't feel the same way. It is good to hear however that you our team were friendly and helpful. We are a very popular wedding venue partly due to the wonderful views and photo opportunities in the gardens. We strive to ensure that the wedding celebrations do not impinge on our other guests enjoyment. Thank you for choosing the Walton Park Hotel and I do hope that we will have the opportunity to welcome you again soon. Regards Sabrina Cox Guest Relations Manager

"Great stay on the cliffs"

3
02/07/2016

We wanted to stay somewhere that was a short drive from home but near the sea, not too touristy. We decided on Clevedon. The Best Western is on top of the cliffs and within walking distance from the beach and the shops and cafes. It's a short drive to Western Super Mare and Brean Downs. The hotel has probably seen better days, but the faded grandeur and friendly staff give it a uniquely British atmosphere that is charming. The reception and stairs/landing is a little off putting, but our sea view room was lovely. The room and ensure had been recently returned and was light, comfortable and well stocked with toiletries, tea, coffee, hot chocolate, biscuits, water and mints. The shower was great and the towels fluffy. Breakfast was quite basic, but the sea view restaurant was lovely and the staff very helpful. The usual hot and cold buffet were on offer, with other options available to order. We both had a massage in the spa treatment room and it was brilliant, would thoroughly recommend - good value too. We'd definitely stay again.

"Tired hotel with lovely views "

2
27/06/2016

The hotel has a great location with a short walk into town but it is tired and need of TLC. The corridor outside our room had furniture abandoned all along its length. There was also a strange smell outside our room during our stay. Our bathroom was tired, with cracked and damaged floor tiles, it also lacked the mechanism to change the water from the bath taps into the shower. The breakfast was ok but nothing special. We didn't eat in the hotel in the evening .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Tracy J Thank you for your valued feedback I can assure you that we take all guest comments very seriously indeed, so that we may maintain and improve the standards and services we offer. I would like to assure you that your feedback will be discussed with the management team at the hotel to ensure all guests a comfortable and enjoyable stay. The hotel is currently undergoing some refurbishment and we are sure that when complete our guests experience will be further enhanced. Thank you for choosing the Walton Park Hotel Regards Sabrina Cox Guest Relations Manager

"So so"

3
25/06/2016

Two weddings in the hotel so we had parking problems. When we did find a parking space we decided not to move until morning for fear of not being able to park on return. T V picture distorted, in spite of rectification still faulty.. Bathroom smelt musty. Had to dine in bar because of wedding receptions in main rooms. Wrong meal brought for one diner. When replaced not good. Staff busy because of weddings.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear 156lettie Thank you for taking some time to write a candid and considered review of our hotel following your recent stay with us. Your feedback is very much appreciated and I would like to assure you that your comments will certainly be shared with the management team so that we can identify and rectify any areas that our guests feel could be improved and that would make their experience more enjoyable and comfortable. I would like to assure you that should you have bought your concerns to our attention we would have done everything possible to address them at the time to make your stay as pleasurable as possible. Thank you for choosing the Walton Park Hotel, we do hope you will consider staying with us again and should you be on business in the area again please do not hesitate to contact the hotel directly or via our website and we will be only too pleased to ensure you have a comfortable and enjoyable experience, Kindest regards Sabrina Cox Guest Relations Manager

"Admittedly this place needs a refurb but the stunning location and exterior make this one to visit"

4
25/06/2016

A bit of a mixed bag, if 3.5 stars were available I would rate the hotel at that standard. Service is a 5, breakfast and service a 5, the exterior and views a 5, upstairs landings and rooms are run down and appear to be used to dump old furniture and mattresses I would rate these a 2.5. My bathroom didn't look too old but the room was very tired. Still all things considered I would definitely recommend this hotel for it's ambience and position and I would use it again to break my journey. I note some reviewers moaned about the old lift, yes it's quaint but it adds character to the place. I appreciate this place needs a lot spending on the rooms but when complete and if carried out in a style that is in keeping with the era I think this place could be amazing. We paid the standard undiscounted rate and despite the flaws I would still recommend a stay here, forewarned is forearmed!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you very much for posting a review of the Walton Park Hotel. I was very pleased to read that you enjoyed your stay. Clevedon does have a lot to offer and the views from the hotel are amazing. The old Victorian Hotel does have a charm of its own which along with the eccentricity of the lift add character which we hope enhanced your stay. Your feed back is very important to us as it helps us to identify areas that our guest feel could be improved and thus continue to offer the high standards of customer care and service that we pride ourselves on. Thank you for choosing the Walton Park Hotel and if we can be of any assistance please do not hesitate to contact the hotel directly or via our website so that we may personally assist you with any future reservations Kind Regards Sabrina Cox Guest Relations Manager

"Great for a break"

5
25/06/2016

My wife an I were travelling to my in-laws in Corwnwall from north east England. Given the length of the journey we decided to stop off on they way at the Walton Park in Clevedon to break upnthe journey. Like most BW hotels it is in a classic hotel building and retains much of the hotel's original features. These can sometimes be a little dated, but I often feel this adds charm. We certainly had no complaints. Arriving very late at night we had a little trouble parking as there was a wedding at the hotel. With such a big function it did take a little longer than expected to be checked in, but staff were accomodating, and not once were we disturbed by the party. The room was comfortable and allowed us a great nights rest to break our journey. The real special bit of this hotel is the view across the estuary, set against the cliff on which the hotel sits. This was spectacular and allowed great views of beautiful Newport across the water. If we ever have to visit Cornwall again we would surely consider breaking our trip here at the Walton Park.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Amy_and_Jami I was delighted to read you review following your recent visit to the Walton Park Hotel. The views over the estuary are very special. I would like to thank you for your positive comments regarding the facilities service and team that you encountered whilst staying at the Walton Park Hotel. Your feedback is always important as it helps us to continue to evaluate and improve our service and standards . Thank you for your kind words we look forward to welcoming you again at the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Needs TLC"

3
23/06/2016

Stayed for one night. Having paid the same price for a Best a Western hotel three nights earlier I was expecting the same quality -oh dear. The location and outlook from the bedroom was fabulous overlooking the sea, but that was what I paid for it seems. The room itself was shabby. The curtains didn't hang correctly off the poles, the bed sheet my side had a brown stain on it, which was too late at night to get it changed. The smell from the bathroom sink was horrendous and the carpet had seen better days. The restaurant food was good and the staff very pleasant.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for taking some time to write a review following your recent stay with us. I would just like to say that we offer varying rooms types from standard rooms through to executive rooms that vary in rates, many of which offer fantastic views out across the water and receive positive comments from our guests. I do apologise if your allocated room did not meet with your expectations. I was however very pleased to read that the team at the hotel were able to help enhance your stay with their friendly and helpful approach and I will certainly pass on your feedback to everyone here at the hotel so that we can continue to maintain and improve our services and standards for all our guests to enjoy. We do hope you will consider a return visit and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website and we will be only too pleased to assist in any way we can. Thank you for choosing the Walton Park Hotel. Kind regards Sabrina Cox Guest Relations Manager

"Lovely location a pleasant overnight stay"

4
22/06/2016

Chose this hotel based on the previous ratings and the overall appearance of the building itself. The lobby, lift, rooms etc I would describe as being in keeping with the character of the property and I loved it. The hotel was able to fulfill our request of a sea view room due to a cancellation and we were extremely grateful for this. (Well worth the extra few pounds) After waiting for almost 40 mins for an evening sandwich, burger and two lots of chips; We were very disappointed with what we were presented with. The chips were almost burnt on the outside but under cooked, the crab sandwich was served in home made bread, which felt stale and too heavy for such a delicate filling and the burger bun was hard (We were eventually refunded on check out after sending the items back.) The breakfast was delicious, hot and plentiful, I particularly enjoyed the fresh back bacon and the orange juice was good quality. The waiting staff were excellent in the breakfast room, they were polite and attentive. The manager was efficient and dealt with our checking out issue professionally.

"Better places by far"

2
22/06/2016

Staff first class - views super! rest of it worse than awful! Rooms awful décor old beds , dreadful food worse than poor, drinks absolute rip off. Don't waste your time even looking at the website. £20 to borrow a corkscrew to open my own bottle of wine in my room (corkage) who are they kidding borrowed my friends - cost zero! communal areas dark with furniture stuck all over the place and the whole hotel smells of old burnt frying oil from morning till night & so do you after staying there.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Bellabutton Thank you for your feedback, I was very pleased to read that our dedicated team offered the level of service that we pride ourselves on. I was however disappointed that we were unable to exceed your expectations. The hotel is undergoing an extensive refurbishment with all public areas and many of the bedrooms already completed, I would like to assure you that should you return for a future stay we can guarantee you of a comfortable and enjoyable stay that will certainly exceed your expectations. Your comments have been shared with the management and any areas that require attention will be addressed to ensure all our guests enjoy our period property to its full and wonderful potential. I do hope you will allow us the opportunity to welcome you back again soon. Kind regards Sabrina Cox Guest Relations Manager

"Friendly for a wedding but tired decor"

3
20/06/2016

They are so used to putting on Weddings it runs like clockwork with the next ones starting as you leave. Very convenient for the towns amenities and walking the costal path. Mattress a bit saggy, only one very poor reading light by the bed. Shower had a tendency to flood the bathroom floor. We were right above the function room so had a nice view but pretty noisy if you weren't up for dancing late (fortunately we were) Staff all a bit rushed off their feet but friendly and helpful and doing their best. Shame the company couldn't invest a bit to upgrade the place which is a great location.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Saedy Thank you for your review. Firstly I would like to apologise for not exceeding all of your expectations during your recent stay at our hotel, and I would like to assure you that your comments and feedback are very much appreciated and will be used to ensure we address all areas of concern as a matter of utmost importance. I was however very pleased to read that you thoroughly enjoyed the wedding reception and that the dedicated team provided a superior level of service and standards. I will be sure to share your review with the management team to ensure we continue to maintain and improve our standards and services for all our guests to enjoy. We do hope that you will consider staying with us again when next in the area and should you require accommodation in the future please do not hesitate to contact the hotel directly or via our website so that we may personally assist you . Thank you for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Restaurant visit"

3
20/06/2016

My parents were staying in the Walton Park hotel, having been married there 10 years ago. My boyfriend and I visited them and we ate in the bar for dinner. We went to order some drinks, however the man serving was 'on his own until 7' and seemed completely overwhelmed. We asked him how big the tapas items, to decide how many we needed for the 4 of us. However, he said he didn't know exactly. But said the garlic bread came in '4 pieces' and the chips were a large bowl. When the tapas came, it was nice but not very big at all. The garlic bread was a bread roll, just enough for one person and the chips were in a small sized bowl. Just seemed very over priced for the size it was. Despite this, the food was tasty with good flavours. Still hungry, we ordered desserts, the apple pie was served cold, which didn't suit my preference at all. Overall, my parents said they had a nice stay, with spacious rooms, however were slightly let down by the bar experience.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Kirstenwarden Thank you very much for taking the time to post a review of the Walton Park Hotel following your parents anniversary visit. I was very pleased to read that your parents enjoyed their stay and that their room was comfortable and spacious. I was however disappointed to read of your dissatisfaction with your meal and for this I apologise. Your feedback is very important to us and helps us to recognise areas that our guests feel could be improved and your comments have been passed on to the management team. Thank you for choosing the Walton Park Hotel and I do hope we will have the pleasure of welcoming you again. Regards Sabrina Cox Guest Relations Manager.

"Lovely wedding, shame about our room"

3
19/06/2016

Stayed a night to attend a friends wedding. The wedding itself was a lovely event but our experience was marred by the room we stayed in. The reception staff were very efficient and check in went smoothly, our room was on the forth floor and facing the road, it was extremely hot which was surprising as the heating was not on and it wasn't particularly warm outside. The room was rather small as were the windows, so no chance of getting much air in there. The bathroom was very small with a very tired looking shower over the bath and no window which would have been most useful as the lighting was totally inadequate. A small energy saving candle bulb in a lampshade which would have been more suited to a lounge, weird! There was a small strip light over the sink but again rather inadequate. Breakfast was OK,a serve yourself affair. I felt that other guests who were staying there and were not attending the wedding might have objected to the music going on till midnight as there was no soundproofing as far as I could tell.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear baileygeee Thank you for your review of your recent stay in Clevedon following a wedding and I was delighted to read that the celebrations were lovely. Your feedback is very much appreciated and will be shared with the management and staff at the hotel. HoweverI do feel I must apologise for not exceeding your expectations with your allocated room. Whilst all our rooms offer modern facilities such as flat screen TV's and complimentary beverage trays there are still a few remaining guestrooms that are earmarked for refurbishment and will be completed in the near future. We do hope you will consider staying with us again so that you may experience a fully refurbished guestroom and make use of the new bistro, bar and lounge all offering wonderful views out across the water. Should you wish to make another booking please do not hesitate to contact the hotel directly or via our website as we would personally like to assist you with any future reservations. Thank you for choosing the Walton Park Hotel. Kind regards Sabrina Cox Guest Relations Manager

"Dog Friendly visit"

4
18/06/2016

We stayed for a few days in May with our small dog, Great views from the garden, The lift has to be tried ( as mentioned in previous reviews) The room was rather small and no bath just a shower , not much of a view from the road side, Close to Clevedon Pier and a number of Pubs ,restaurants within walking distance. We were warned of an event when we stayed (wedding) and found the car park closed as it was held in the garden area of the hotel, No problem had to park in the road till later. The breakfast which was buffet style was hot and tasty and was taken in a room adjacent to the food where our dog could join us .Overall a nice pleasant visit.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear casdan1962 Thank you for you review and for sharing the experience of your stay at the Walton Park Hotel. I'm glad to see that our pet policy was flexible for you as well as causing minimal disruption to those around and that it helped you to have a truly excellent stay with us. Thank you once again for your kind words and we hope to see you soon. Regards Sabrina Cox Guest Relations

"Relaxing stay"

4
15/06/2016

This was our second stay here, the room was big and the bed was extremely comfortable and big. The reason for visit was to pay our wedding deposit as I was proposed to in February on the pier whilst stopping at Walton Park and we booked our wedding here the very next day as a venue it's got everything we need and the staff are all very friendly. I have been back for lunch with friends and can't fault the service and the food is lovely. The bathrooms are not ultra modern but they are fit for purpose, the rooms we have stayed in have been large and comfortable with great views. I feel it's fairly priced and in a lovely place. You can stay here with your dogs too....that's great

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear rachbenn Thank you for sharing your positive review of our Walton Park Hotel. I was extremely pleased to read that you enjoyed your second visit to our hotel and facilities. I was also delighted to read that you enjoyed your lunch visit with friends. We are very much looking forward to hosting your wedding celebrations and should you have any queries at all please do not hesitate to contact the hotel. Your feedback is very important to us and we value your comments, by telling us how you enjoyed your stay you are helping us deliver a superior experience for you and other guest in the future. Kind Regards Sabrina Cox Guest Relations Mnager

"Had an enjoyable stay"

4
14/06/2016

We had an enjoyable overnight stay here. The hotel is set in a stunning location overlooking the Bristol Channel. After arriving we asked at reception about accessing the coastal path that is beneath the hotel. It was only a short distance to the path and then we were able to walk directly to the pier. The pier has recently been restored with the opening of an interesting exhibition area. In the evening we had dinner in the restaurant. We had a lovely meal, the food was excellent and there were beautiful views from the dinning room looking over the water towards the coast of South Wales. We did not use the other public rooms so I can't comment on them, but we did sit out in the garden and enjoyed the sea views. Our room was on the top floor, so the window was rather small but it did open fully and there was a fan in the wardrobe if needed. The room was perfectly adequate, but the bathroom was rather dated. In the morning we got down to breakfast early and enjoyed the cooked buffet breakfast. The restaurant staff were very attentive to my dietary needs. After breakfast we walked the coastal path towards Portishead and then through the Gordano valley. That brought our short but enjoyable stay to an end. All the staff were wellcoming.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear ES1211 Thank you for your review. It is always a pleasure to read when a guest has thoroughly enjoyed our hotel and wonderful location. I will be sure to share your comments with everyone here at the hotel and I know they will be pleased that your stay met and exceeded your expectations. Thank you for choosing the Walton Park Hotel, we do hope to see you again soon. Best regards Sabrina Cox Guest Relations Manager

"Shabby hotel with average staff"

2
12/06/2016

We have just stayed here for a wedding. Pros Wedding dinner was tasty for mass catering and had good timings. Nice view.... so long as it wasn't the time of day that the estuary was smelling like drains Nice garden but very close to cliff edge. Very nerve wracking with childeren around. Could do with a better fence The rooms that have been done up appear to be a good standard WiFi is good Cons Our room had not been done up and was very old fashioned Room was boiling. No air con. Usually in these circumstances the cleaners would leave windows open ready for guests to arrive. But our room was closed up. Corridors had random furniture dumped in them. I'm talking wardrobes, chairs, desks and even mattesses Shower was barely a trickle and only went boiling hot or freezing cold. This was also the case in the refurbed rooms I was told. Shower was also very grubby. Toilet did not flush 70% percent of the time and when it did it barely flushed. Velux window in our room was extremely dirty when u opened it, which as it was Velux meant the grubbyness came into the room. Room was tiny so felt like you are looking directly at the grubby window. Some of the rooms are tiddly (like ours was) and the rest are big. Yet all seem to be the same price which was confusing!! Overall the wedding was enjoyable as it wasn't about the bedrooms and the staff did seem on top of everything, made sure it didn't have any glitches so I can not fault the events staff at all. The reception staff on the other hand were not really interested in helping. They just wanted to do the bare minimum. The breakfast staff were very slow at replenishing. I would not choose to stay here again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear NicolaTravels Thank you very much for your review and indeed for your constructive comments. I was disappointed that we did not meet or exceed your expectations and for this I apologise. Your feed back is very important to us as it helps us to identify areas of concern so that we can address them as quick as possible and continue to provide a superior experience for all of our guests, and as you can read from previous reviews many guests have enjoyed such an experience. Thank you for choosing the Walton Park Hotel and we do hope that we have the opportunity to welcome you back to our hotel and assure you of a comfortable and enjoyable visit. Regards Sabrina Cox Guest Relations Manager

"Disappointing experience"

3
12/06/2016

We spent a night here encouraged by the prospect of a sea view. Our room was on the fifth floor. The weather was warm and the room uncomfortably hot. The (small) window would only open a few inches and as a result we could not cool the room. The hotel is high up overlooking the sea. The gardens are mostly on a slope and not accessible. The hotel is a distance from the centre of town - with a steep walk back. Otherwise there is nowhere nearby to walk. We had dinner which was average. There was butter on the table but we were not given any bread. We had coffee after this in the bar. Our decaff came with a teaspoon standing in one of the cups - used to mix the coffee from a sachet! Breakfast the next morning was poor. We had requested and paid for a continental one and the only bread available was poor quality white or brown sliced. Only after we had asked for some croissants (as on the menu) did we eventually get something to eat. The organisation of the waiting staff was poor though individually they were pleasant. In spite of the old world charm of the lifts, this hotel could do with further modernisation.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Hampshirevoyager Thank you for your feedback, I was however disappointed that we were unable to exceed your expectations. The Walton Park is configured in a way that offers three floors over and above the ground floor and many of our guest prefer the rooms on the upper floors for the views they offer and to be away from any possible noise. The hotel is undergoing an extensive refurbishment with all public areas and many of the bedrooms already completed in keeping with our wonderful building. I was also disappointed to read that you felt there was nowhere to walk. There are several coast walk nearby leading down to both the Pier in one direction and to Lady bay in the other. I have instructed the reception team to ensure that this information is displayed in the reception area. I would like to assure you that should you return for a future stay we can promise you a comfortable and enjoyable stay that will certainly exceed your expectations. Your comments have been shared with the management and any areas that require attention will be addressed to ensure all our guests enjoy our period property to its full and wonderful potential. I do hope you will allow us the opportunity to welcome you back again soon. Kind regards Sabrina Cox Guest Relations Manager

"An OK place to lay your head"

3
11/06/2016

We stayed a night here as some friends got married at the hotel. The room was adequate & very clean. The communal areas were tired & shabby & could do with upgrading. The staff were young & inexperienced but they didn't let that stop them trying to help & do their best for the guests. Breakfast was a reasonable self service affair. Food was well cooked & the plates were too hot to handle without a napkin! I asked the waiting staff for some gluten free bread which came shortly after - already toasted! Good value for money but hotel could be greatly improved if given some well needed & deserved TLC - its a beautiful building.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Emma J Dunn Thank you for taking the time to post a review following your recent stay at our Walton Park Hotel. I was very pleased to read that you enjoyed the food and that our staff were friendly helpful. We have a rolling programme of renovation and refurbishment to improve and up date the hotel and many of the public areas and guest rooms have been refurbished or decorated in keeping with our beautiful building. Indeed we have had many positive comments regarding the new bar and terrace area providing a relaxing place to enjoy a meal or a drink whilst enjoying the magnificent views of the estuary. I do hope that you will visit us again and thank you for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Nice view but...."

3
07/06/2016

This hotel is nicely situated on the embankment overlooking the Severn estuary and our room had one of these views which was very nice. The hotel and the bits we saw made it obvious that it's in need of some tlc as it was dreary and dated. Our room was boiling hot and the smell of chips cooking filled our room (think we were above the kitchen), in the morning the chefs music was on quite loud. Although the bed was fairly comfortable the pillows were like concrete blocks and I got next to no sleep at all. Breakfast wasn't included in £90 for one night price tag and wasn't going to pay £10 each for the privilege. Overall a disappointing stay at a place that really could be stunning given its location. If it was £40-50 a night then it would of achieved a better score for what you actually get for your money. Won't be returning anyhow.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Thank you for your review and for choosing our hotel for your recent stay in Clevedon. Your feedback is very much appreciated and will be shared with the management and staff at the hotel. We have a programme of refurbishment at the hotel with many of the public areas and guestrooms already completed, however I do feel I must apologise for not exceeding your expectations with your allocated room. Whilst all our rooms offer modern facilities such as flat screen TV's and complimentary beverage trays there are still a few remaining guestrooms that are earmarked for refurbishment and will be completed in the near future. We do hope you will consider staying with us again so that you may experience a fully refurbished guestroom and make use of the new bistro, bar and lounge all offering wonderful views out across the water. Should you wish to make another booking please do not hesitate to contact the hotel directly or via our website as we would personally like to assist you with any future reservations. Thank you for choosing the Walton Park Hotel. Kind regards Guest Relations Manager

"Nice hotel good location requires room & bathroom updates"

3
06/06/2016

We enjoy staying at this traditional hotel near the sea & Clevedon pier, relatively close to Weston Super Mare, Bristol etc. Food quality was good with a lovely breakfast. Rooms & bathrooms require updating, room was a little hot at night.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear David L Thank you for taking the time to post a review of the Walton Park Hotel. I was pleased to read that you enjoy staying in our beautiful building with its amazing views and enjoyed your breakfast .However I would like to take this opportunity to apologise for not exceeding your expectations regarding your allocated room. We take all our guests comments very seriously as they enable us to identify areas of concern and address them as quickly as possible. Thank you again for your feedback and for choosing the Walton Park Hotel we do hope we have the opportunity of welcoming you back again and should you require accommodation in the Clevedon area please do not hesitate to contact the hotel directly or via the web site so that we may personally assist you with your booking. Regards Sabrina Cox Guest Relations Manager

"Shabby hotel needs some updating"

3
05/06/2016

This hotel is in a great location and with some improvement, it could be a great venue. However, the decor is old and shabby, both in the communal areas and in the bedrooms. We had been emailed to let us know that there would be a wedding happening the night we were staying. I appreciated the email, but not sure what we could do about it. When we arrived, because of the wedding there were no spaces in the car park. When I asked where we could park, the first suggestion was on the road, where there wasn't any parking anyway, so we were told we could park on the forecourt, which was better. Our room was on the second floor with a sea view. It was large, with a huge bed (and more pillows than we could do anything with!), but the decor was shabby, and there was even some unfinished painting by the window. The bathroom was really dated but everything was clean. The room was also very warm so we had to leave the window open - no air con. Breakfast was good, although some of the waiting staff were a little inexperienced and not sure how to do simple tasks such as as ask if we wanted tea or coffee. Clevedon is obviously on the up, with lots of new developments, and this hotel needs to move with the times if it is to attract visitors.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Becki b Thank you for your review. The hotel has recently undergone some extensive refurbishment and many of our guests positively comment on the enhancements and overall aesthetics that complement our period property so well. We will always strive to improve our standards and services for all our guests to enjoy and your valued feedback is very much appreciated. Thank you for choosing the Walton Park Hotel, we do hope we have the opportunity to welcome you back again soon Kind regards Sabrina Cox Guest Relations Manager

"(not the) Best Western"

2
03/06/2016

A bit tired hotel with a great view and good service. Needs a refurb like what has already happened in the bar. We knew that we had new toilet in our bathroom because it still had the installation stickers thereon and an unpainted 4x2 piece of wood screwing to to the wall. Bed was small as was the room as a (w)hole. Lift was straight out of 'Are you being served'. Furnishing (except in the bar and dining room) was beaten up and would do better on the Antiques Road Show, but new electrics in the room so plenty of plugs for your own hairdryer as the one provided did not work.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Terry H Thank you for your review .Firstly I would like to apologise for not exceeding all your expectations during your stay at our hotel and I would like to assure you that your comments and feedback are much appreciated and will be used to address all areas of concern as a matter of utmost importance. We strive to achieve customer satisfaction in all areas to ensure we provide a superior experience at every possible opportunity, I am truly sorry for any areas that you feel fell below our own high standards. I would just like to say that we have recently extensively refurbished the main public areas and this has been well received by our guests. We will continue this refurbishment through our guestrooms and when you return I can assure you of an enjoyable and comfortable stay. Thank you for choosing the Walton Park Hotel and I do sincerely hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards that we pride ourselves on. Regards Sabrina Cox Guest Relations Manager

"Hotel with character"

4
29/05/2016

Don't expect premier Inn blandness here - its an old building in a fantastic location. Always friendly and clean. We stay here 3 or 4 times a year - get a sea view room it's worth a little extra on your bill

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Andy T Thank you for talking the time to post a review following your stay at the Walton Park Hotel. We are pleased to read your positive review of our beautiful hotel in its amazing location. The sea views from many of our rooms are quite spectacular. Thank you for choosing the Walton Park Hotel we do hope we will have the opportunity to welcome you again. Regards Sabrina Cox Guest Relations Manager

"Quiet hotel useful for business meetings/Clubs"

4
23/05/2016

Overnight stay enroute to family, although some distance out of town, location lead itself to its character. Various clubs and business meetings were going on during our stay but did not impact on our service by the staff. The old fashioned lift added to the character of the hotel, the only thing missing was the lift attendant to operate the lift and the manual doors. The floorboards creaked but then you expect that in a building of this age. Staff were very attentive.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear malcpalmer Thank you for your recent review of The Walton Park Hotel the hotel does have a lot of character and the lift definitely adds to its charm . The hotel is a very popular venue for many different functions and we aim to provide all of our guests with a comfortable relaxing stay and I was delighted to read that we have succeeded on this occasion. Thank you for choosing the Walton Park and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"lovely hotel with stunning views"

5
21/05/2016

We stayed a night as my friend was having his 40th Birthday here. Lovely big function room. stunning views, especially when the sun was setting. Our bedroom was a good size with a large bathroom and the views again were beautiful. The breakfast looked nice, but unfortunately due to really bad hangovers, we weren't able to eat any of it. Lovely bar in the hotel too. Hotel was clean, staff were pleasant. Can't wait to stay again!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear OB32 Thank you for the review of our Walton Park Hotel we value your time and your comments. I was pleased to read that you enjoyed the 40th celebrations and that the facilities and staff met or exceeded your expectations. It was a shame however that you were unable to enjoy our full English breakfast this time, I hope you have long recovered from the after effects of the celebrations. Thank you for choosing the Walton Park and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"Excellent stay"

4
18/05/2016

We booked this room for our extended 25th Wedding Anniversary holiday and wanted to stay somewhere on our way back from Cornwall to Stoke on Trent. The Hotel is very old and has creeky floor boards but I love that. The room was excellent and I could not fault it. There was a wedding reception do on in the bar and restaurant which I would have like prior notice about but apart from that the food was excellent.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Princessgaynor Firstly congratulations on you 25th wedding anniversary and thank you for taking the time to review the Walton Park Hotel. I am very glad to read that you enjoyed your stay with us and your comments are very much appreciated. I was however disappointed and rather surprised to read that you were not informed of the wedding reception that was taking place. It is company policy to advise guests of any functions taking place during their stay and I apologise for the oversight on this occasion. Thank you for choosing the Walton Park hotel and I do hope we have the opportunity to welcome you again soon. Regards Sabrina Cox Guest Relations Manager

"Very pleasant "

4
17/05/2016

This was a treat overnight stay on our way up country. Very nice hotel. Staff were very pleasant and helpful. The food was good and our room was lovely and quiet, clean and had a great view over the estuary to Wales. We will definitely stay here again, it will make a nice overnight stop if we need to spend a night before flying from Bristol airport which is probably about half an hour away.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Valerie R Thank you very much for taking the time to review our hotel. We are very glad to read that you enjoyed your stay here with us and that you found the facilities to be to your expectations, we pride ourselves on the high level of both service and standards that we offer. I was delighted to read that you would choose the Walton Park again either when in the area or on the way to sunnier climes as you rightly say we are only 30 minutes from Bristol airport. Thank you for choosing the Walton Park Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"Group Booking - 16 persons five day break"

4
15/05/2016

Our group of senior citizens found the facilities good, albeit that the building is clearly of traditional design with ongoing maintenance. Rooms allocated were spacious and well appointed. The staff were cheerful and helpful in every way and the evening menu choice was both extensive and very well presented by attentive restaurant staff. Well worth a stay, close to Bristol and National Trust properties.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear BlacksheepWestSussex Thank you for posting a review following your stay at the Walton Park Hotel. I was delighted to read your comments and I would like to thank you for acknowledging so many positive elements experienced throughout your stay especially regarding our team who play a significant role in ensuring that your stay is memorable and I will definitely share your feedback with them. Your feedback is very important to us. Thank you for choosing the Walton Park Hotel and we look forward to welcoming you again soon. Kind Regards Sabrina Cox Guest Relations Manager

"Fantastic location and relaxing hotel"

4
08/05/2016

We have stayed at this hotel on a number of occasions as a stopover on the way to Cornwall. We always look forward to it as the seafront is so relaxing and the hotel is laid back, lovely spacious rooms with comfortable beds, great views and an excellent breakfast. There are some lovely coastal walks from the hotel. The only real down side is the intermittent mobile phone reception but their is excellent Wi-Fi to compensate. I suppose it is a lot to expect to have everything on the coast.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Waggletail Thank you very much for posting a review of the Walton Park Hotel. I was very pleased to read that you enjoyed your stay. Clevedon does have a lot to offer and the views from the hotel are amazing. I was delighted to read that you enjoyed our relaxed atmosphere your spacious room comfortable bed excellent breakfast. Thank you for choosing the Walton Park Hotel and if we can be of any assistance please do not hesitate to contact the hotel directly or via our website so that we may personally assist you with any future reservations Kind Regards Sabrina Cox Guest Relations Manager

"Spontaneous evening dinner"

5
08/05/2016

Having had a drink in the hotel a few weeks ago and enjoyed the spectacular views and sunset, four of us decided to call in here last night for a meal. We were tempted by some items on the bar menu but after checking out the fixed price menu in the restaurant decided to eat in there. There were 5 choices available for each course, price was £? for one course, £18 for two and £23 for three. We decided to mostly go for three courses, all of which were delicious and served promptly by plenty of attentive staff. It was disappointing how such a nice hotel with such lovely views and good menus was not busier in the grand restaurant setting? Hopefully they can market the restaurant more to make it busier and create an even better atmosphere. There was a big wedding event on downstairs which was a shame as we would have liked to tried out the lovely veranda terrace with the views over the bay. Dining out in gastro pubs etc is all very well but at the end of the day you're still sat in a pub, dining here is a much grander occasion and makes the evening special. We enjoyed ourselves so much that after paying the bill and travelling back home we realised they had forgot to include our initial drinks tab from the bar and as we will definitely return here again decided it was only right to ring them up and make the payment over the phone as we wouldn't want anyone to get in trouble for an oversight like that. Looking forward to eating here again soon, maybe a weekday to try to get an opportunity to try out that view from the veranda?

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear bornagaincyclist Thank you for taking some time to share your experience of our Walton Park Hotel. I was delighted to read that you returned to the hotel to try out our restaurant and that you were not disappointed. The Walton Park Hotel is a very popular wedding venue especially at weekend but I am sure that a weekday visit would enable you to have the opportunity to enjoy the views from the veranda. We pride ourselves on providing high standards great customer service and great value for money and your kind comments are greatly appreciated. Thank you for choosing the Walton Park Hotel and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager

"Funeral wake"

3
07/05/2016

Booked a room here for after a family funeral. Nice room, with good natural light and relaxed atmosphere to sit in. However, furniture not all matching, some seemed a little dated. Buffet food not great quality (too salty) and poor choice. View from room may have been nice if the water wasn't quite so murky.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Der Helen H Thank you for choosing the Walton Park and for taking the time to post a review. I was pleased to read that you were able to relax in your room. I was however disappointed to read that you were less than happy with the standard of the buffet and for this I apologies. Your feedback is important to us as it helps us to identify areas where our guest feel we could improve and your comments will be used to ensure we continue to offer a unique and enjoyable experience for all of our guests. Regards Sabrina Cox Guest Relations Manager.

"Wedding Weekend"

5
03/05/2016

Myself and Michelle Wood got married last Saturday 30th April. We stayed over on the Friday and Saturday nights. We would like to share how wonderful we found the hotel. The view over to Wales is terrific, the ceremony rooms are spacious, well decorated and recently modernised. The bar overlooking the sea has a great atmosphere and is trendy and well stocked with both drinks and bar food. There have been several improvements over the last year so it is looking much better whilst keeping the character of creaking floorboards and the most brilliant lift I have seen in decades. However, the most important thing was the staff. From Pat the Manager and Nikki the Wedding co-ordinator and everyone we had dealings with we were well looked after. We felt that we were the only ones using the hotel. The main people we dealt with knew our names and nothing was too much trouble. It is only when you have an event like ours with over 70 guests through the day and 120 in the evening that you appreciate the help that is at hand. Duty manager Denis, Paddy the MC and all the bar and kitchen staff were happy to help with a smile. Even when we asked for a jug of warm milk for one of the nephews whilst the bar staff were busy this was quickly arranged. Everyone loved the weekend which went perfectly (with the assistance of the sunshine!). We had most of our meals in the hotel due to the service and the prices and great location. Why go somewhere else? We were all together, with family from USA, France, Scotland etc and it made it easy to relax and catch up. The only bit I don't like....the plaster design on the walls of the corridors to the bedrooms! In short, lots of helpful and friendly staff have been the making of our weekend. Thank you and well done. Glenn & Michelle Blakeborough

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear gblakeborough Thank you very much for your kind review following your wedding at the Walton Park Hotel. We consider it a honour and a privilege to be the venue for such an important occasion and strive to ensure that both the Bride and Groom and the guests have a memorable and enjoyable time. I was delighted to read that we were able to ensure that your day went with out a hitch and I will ensure that I share your kind words with the dedicated team at the Hotel. Thank you for choosing the Walton Park for your special day. Kind Regards Sabrina Cox Guest Relations Manager

"Good Location & friendly staff."

4
29/04/2016

Yes the hotel is a little tired but the large rooms and excellent lounge facilities in this great location hotel make it a good choice. Free parking. Good buffet breakfast. Although a Best Western it still has a unique feel.

"Great stay"

5
29/04/2016

Only stayed for one night, excellent hotel. Great views, lovely meals had evening dinner and full breakfast, lots of choice. Nice comfortable room, could not fault it. Would definitely choose again. Great hotel at a reasonable price, plenty of parking too.

"Great Views"

4
28/04/2016

Stayed here for one night - had a room with a view over the Bristol Channel. It looked as though it had recently been updated - as the room and bathroom were spotless and we could not fault anything in the room. The bathroom was the cleanest I have ever found in a Hotel. The room was spacious with a comfy bed, and a couple of chairs so we could sit and watch the sunset over the water, not forgetting to watch the boats going and up and down. The hotel appears to be in the process of being upgraded, and the corridor/stairs are in dire need of it. The breakfast was included in our rate and was tasty, there was plenty of choice. We did use the bar during the evening but don't buy a hot chocolate there as it was expensive and not the nicest. There is a footpath that runs just below the gardens of the hotel that can take you Clevedon Beach front, but there is no way of accessing it from the hotel. You can though cut through the woods at the back of the carpark, and join the path just further up the road. FREE wi-fi available All the staff we met were very friendly and helpful. A great hotel, with a great location, and once fully restored will be even better.

"Disappointing when considering the reviews"

3
27/04/2016

My wife and I visited the hotel for one night on our way to Tyntesfield. First the good points: Service generally good - sometimes excellent - thanks Jas in the restaurant. Food generally good - in particular the cooked breakfast. Location - very good with nice views of the Bristol channel. Rooms - rather pokey compared to the pictures and pretty tired furniture and bedding. We were also disappointed to find quite a lot of dust.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
DeaKevin Tr Thank you for your review .Firstly I would like to apologise for not exceeding all of your expectations during your stay at our hotel and I would like to assure you that your comments and feedback are much appreciated and will be used to address all areas of concern as a matter of utmost importance. We strive to achieve customer satisfaction and clearly on this occasion we did not. I was however delighted to read that our dedicated team was able to enhance your stay and that you enjoyed the wonderful views from the hotel. Thank you for choosing the Walton Park Hotel and I do sincerely hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards that we pride ourselves on. Regards Guest Relations Manager

"Old fashioned Hotel with Old fashioned values"

5
26/04/2016

I have now stayed at this hotel on three occasions and love it. The hotel has an Olde Worlde feel to it from the moment you approach the reception. The reception staff make you feel as if you are a guest in their home. The lift is a sight to behold and is far removed from the usual metal box that most properties have these days. Sliding gated doors and push button controls. All that is missing is the old fashioned lift operator asking which floor you require. The room as well laid out and have nice touches in a supply of mints and biscuits. The dining room is very well laid out with sea views and an added bonus is that they serve Doombar. My advice would be to pay the extra for a sea view room.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Wozzer1964 Thank you for your review. It is always a pleasure to read when a guest has thoroughly enjoyed our hotel and wonderful location. I will be sure to share your comments with everyone here at the hotel and I know they will be pleased that your stay met and exceeded your expectations. Thank you for choosing the Walton Park Hotel, we do hope to see you again soon. Best regards Guest Relations Manager

"Great views"

4
25/04/2016

While many of the public areas of the hotel may be in need of some updating, some of the rooms have been upgraded. The one I was allocated with bright and airy with great sea views but most importantly, clean. This isn't a luxury hotel but is perfectly OK if you want somewhere clean and reasonable priced to stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Rachael W Thank you for your review following your recent stay here at the Walton Park Hotel . I was delighted to read that you were happy with your allocated room which was bright and airy and that you were able to enjoy the amazing views from our cliff top position. Your feedback is most welcome and helps us to maintain and improve our standards and services so that we may provide an excellent experience for all our guests. I would just like to point out that we are currently undergoing an extensive refurbishment which will benefit all areas of the hotel for all our future guests to enjoy. Thank you for choosing the Walton Park Hotel, we do hope we have the opportunity to welcome you back once again, maybe after the refurbishment has completed so that we may offer you our hospitality once again. Regards Sabrina Cox Guest Relations Manager

"Very tired hotel but good staff, breakfast and location"

3
25/04/2016

The Walton Park Hotel is looking pretty tired and there are damp patches on the walls on the top floor. Our bedroom electricity supply was via a whole series of extension leads and the toilet was literally in a cupboard with no extractor fan. That is the downside - on the upside the staff were very helpful and the breakfast was excellent. A good choice of breakfast dishes and the hot food was just that - hot (not luke warm as in many hotels we have stayed in). The location is very good, Clevedon is a pleasant seaside town, has some nice restaurants and is well placed for visiting Bristol which is what we were doing.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for your review and for choosing our hotel for your stay in Clevedon. Your comments are most welcome and very much appreciated. They help us to identify any areas that our guests thoroughly enjoy and also any areas that may need our attention to ensure we continue to deliver the standards and services that we pride ourselves on. I was extremely pleased to read that you found staff welcoming and friendly and that you enjoyed the excellent breakfast. I will be sure to share your review with everyone here at the hotel, including the management team. Thank you for choosing the Walton Park Hotel, we do hope we have the opportunity to welcome you back again soon. Kindest regards Sabrina Cox Guest Relations Manager

"SCORCHING!"

5
25/04/2016

It's almost impossible to begin writing a review about the Walton Park Hotel! from start to finish it was the most memorable experience of my life, the Reception Welcome, by Wonder Woman Super Efficient "NICKY" the surrounding, feeling that you are entering into a time capsule, the elevator (lift) seemingly taken out of an old Alfred Hitchcock movie, the Decor, the Room with the stunning views overlooking the sea and coast what else can you write, I could run out of adjectives! The first evening we were tired from our journey, we just wanted to eat something light: Enter your Restaurant Manager Denis with his very SUAVE French Accent made us feel very welcomed and insisted that we have our evening meal in the very Classy Restaurant, even we just wanted to have a light dinner from the Bar Lounge Menu. The following morning we were treated by Denis who I believe has a bed under some of the tables in the restaurant: (He's Always there) and one of ther most Charming young Supervisor by the name of Jas, Management should be very proud to have such hard working and committed individuals on board. My young son wants to return there again and WE WILL! Thank you All including those who work behind the scene especially The Chef and his Brigade and the Housekeeping for making our stay: A MEMORABLE ONE RATING? 100% SUPERSTARS

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Giuseppe G Thank you for your wonderful review of our hotel and I would like to sincerely thank you for acknowledging so many positive elements experienced through out your stay I was delighted to read that you thoroughly enjoyed your experience, including our lift. Many people comment on our lift and we are very proud to be able to offer this rare experience to our guests. Your feedback is very much appreciated and will be shared with the dedicated team here at the hotel and I know they will be as pleased as I was to read your comments and know that they could help enhance your stay. Your feed back is very important as it helps us to continually evaluate and improve our services. Thank you again for your kind words and we certainly look forward to welcoming you and your son back again soon. Kind Regards Sabrina Cox Guest Relations Manager.

"Great views - that's about all"

3
22/04/2016

Staff were friendly, great views over the river from our bedroom. The hotel has so much potential! Shame our room looked nothing like the pictures! The hotel itself is so dated! The lift was terrible, the decor was awful, mis-match of furniture and doors. Just outside our bedroom there must have been a leak at some point as the paint was flaking and brown. The hotel smelt like the canteen in a hospital. Parking was terrible, not enough spaces when there is a wedding on! Breakfast was mediocre at best, had wine glasses for the juice which you couldn't get underneath the tap properly so could only get half a glass of juice, there was about 3 tomato sauce bottles between the entire restaurant. The staff were slow at replenishing the hot food - possibly because there was not enough staff working! When we returned to the hotel in the evening (about 7pm) to get changed a room on our floor had a room service tray outside with half eaten food etc - when we went down to breakfast the next morning the tray was still there - not great! Considering this is part of the Best Western Hotel chain I am highly surprised at the quality of this hotel, surely there must be some sort of quality control they adhere to across all hotels? For £80 I would definitely stay elsewhere in the future.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Gina G Thank you for your recent review. I was very pleased to read that you found our hotel and dedicated team welcoming, friendly and that you were able to enjoy the wonderful views from your bedroom. I would just like to say that we are very proud of our period property with its many original features and Victorian grandeur; we offer constant care throughout the year to maintain the many aspects of a building with such character and charm. I can assure you that your feedback is very welcome and will be used to help improve our standards and services for all guests to enjoy. Thank you for choosing the Walton Park Hotel we do hope we have the pleasure in welcoming you back again soon. Regards Sabrina Cox Guest Relations Manager

"Sea Views"

5
20/04/2016

Wonderful sea view and sunset from our spacious comfortable room. I was able to stay with my two dogs in room and breakfast table was set up in bar so we could have dogs with us - much appreciated. Good evening meal in Terrace Bar.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Rosie H Thank you for taking the time to write a review following your recent stay at the Walton Park Hotel. I was delighted to read that you enjoyed your stay and the wonderful views over the estuary. We are happy to have been able to accommodate you and your dogs so that you could all enjoy a relaxing stress free stay. Your feedback is greatly appreciated and thank you for choosing the Walton Park we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager.

"Great views and even better value"

5
15/04/2016

Stayed her for one night and had a room with a sea view. The bed was very comfortable and the facilities were spotless. Very warm and welcoming dog friendly bar and we had a very good meal there. The meal and drinks were excellent value for money. I've read some earlier reviews and yes some of the paintwork might need touching up but the friendliness, value and comfort make this a brilliant place to stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear ADH58 Thank you for your recent review. I was delighted to read that you thoroughly enjoyed your stay with us and that you found the hotel and staff warm, friendly and welcoming. The views over the estuary are stunning. I was also pleased to read that you took the opportunity to dine with us and thoroughly enjoyed your meal which you also thought was excellent value. Your feed back is appreciated thank you for choosing the Walton Park Hotel, we look forward to welcoming you and your canine friend back again soon. Regards Sabrina Cox Guest Relations Manager

"Old Building Fresh outlook keeping traditional values"

5
15/04/2016

A lovely old hotel overlooking the mouth of the river severn. (I would recommend a sea view). The old fashion lift sets the tone and old fashion values are apparent throughout with the staff. I had the evening meal in the bar on both nights and although the menu hasn't changed from my previous visits it is still premium food. Room was comfortable and little touches like a bottle of water and mints go a long way to making you feel wanted.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you very much for your very kind review and the excellent comments and feedback you have provided. I'm very pleased to hear you experienced the very best of what our hotel has to offer, from the excellent value for money and high quality of both service and food we provide at our restaurant to the glorious sea views that are well worth the upgrade for all guests staying in the future. We do try to make our guests as comfortable as possible and there is no guarantee of a sea view unless you book one, however I'm very glad to see our excellent staff went the extra mile to make your stay more enjoyable. Thank you very much and I hope to see you return soon. Guest Relations,

"Stayed three nights and thought the location, food and general facilities were very good."

3
14/04/2016

Large twin room with good side sea view. Breakfasts were buffet style with good choice and quality. Hotel is a bit dated in style and décor but overall we enjoyed our stay. Not really walking distance to town centre but good base for visiting local sites of interest.

"Nice stay!"

5
13/04/2016

Stayed for one night during a work trip to the South West. Very pleasant staff and a comfortable room. I decided to have dinner in the bar, where I sat eating, over looking the Bristol Channel. All in all a very nice stay and when I work in the area again, I'll definitely be booking the Walton Park!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear bond007Sussex Thank you for your recent review. I was glad to read that you enjoyed your stay with us and our wonderful views across the water. Many guests comment on our friendly and helpful staff and the warm welcome they receive. Thank you for choosing the Walton Park Hotel and we look forward to welcoming you back again soon. Regards Sabrina Cox Guest Relations Manager

"Nice hotel with view and good food"

4
12/04/2016

Booked this via Best Western on winter promo rate. As a diamond for life member was upgraded to a sea view. Room was large and clean. Comfy bed and powerful shower. Breakfast was good in the morning. All staff friendly and professional. Have stopped here on several occasions and pay for the upgrade of a sea view as I have never been disappointed with the sea view rooms but have had average rooms at the rear. Would happily return and recommend the hotel

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for your review of our hotel and dedicated staff, I know they will be very pleased they could help enhance your experience. Our hotel is a very popular destination and it was a delight to read that you chose to stay overnight and took full advantage of our wonderful location and the spectacular views from many of our guestrooms. Your feedback is truly appreciated and helps ensure we continue to offer the service and standards that we do so pride ourselves on. Thank you for choosing the Walton Park Hotel and recommendation, we certainly look forward to welcoming you back again soon. Kindest regards Sabrina Cox Guest Relations Manager

"Weekend Stay at Best Western Walton Park"

5
11/04/2016

This is the 2nd time we have stayed at this hotel and were not at all disappointed with our 2nd visit. Everything was great and the room and food were excellent. The staff are friendly and efficient and the whole stay was relaxing and enjoyable. The bed was really comfortable. I would recommend this hotel for a great stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Alison W Thank you for your recent review. We were delighted to read that you thoroughly enjoyed your second stay with us and found the hotel and staff welcoming, friendly and helpful. I have passed on your comments to all that helped make your stay so enjoyable and relaxing. Thank you for choosing the Best Western Walton Park Hotel, we look forward to welcoming you back again soon. Kind Regards Sabrina Cox Guest Relations Manager

"Okay but needs updating"

3
10/04/2016

Stayed for a couple of days as a place to rest our heads while visiting friends. Staff were very accommodating and friendly but that I'm afraid that can't make up for the lack in other areas. Stayed with our daughter and had an extra bed in the room put in but she said it was worse than sleeping on the floor, our double bed was rather hard and the edge of the mattress really soft. Not a good nights sleep all round at all. The rooms were clean but the one we stayed in was in need of updating and only had a small bathroom with just a shower, no bath. The corridor to our room was really quite shabby and not a good advert. Parking was an issue too, turned up and no spaces, luckily a member of staff was leaving and we got a spot. Went out for a meal on the second night in Clevdon, but couldn't drive down as the carpark was already full, got back and we were glad we walked, car park full, cars parked outside hotel entrance and on the street. Didn't try any food do can't comment on that. The bar seemed okay but a number of functions on and very busy and noisy. If the beds were in good order I may consider staying again, otherwise I wouldn't visit again and for the price we paid it isn't good value for money.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Pieboy_yorkshire Thank you for your review. I was very pleased to read that you found the dedicated team at our hotel welcoming, friendly and helpful throughout your stay. The hotel has recently undergone a substantial refurbishment to many of the public areas and this is still ongoing with many of the bedrooms already updated and furnished. Whilst we would normally receive positive comments regarding the beds I do sincerely apologise should you have not had a restful and comfortable night's sleep, I have spoken with the head housekeeper who will be investigating your comments and will addresses any issues found. Thank you for bringing this to our attention. I do hope you will consider a return visit and should you require accommodation in the Clevedon area again please do not hesitate to contact the hotel directly so that we may assure you of a comfortable and enjoyable stay. We look forward to welcoming you back again soon. Kindest regards Guest Relations Manager

"Mixed bag"

3
10/04/2016

We came to stay here for a couple of days during April. We wanted to use it as a base for visiting friends and the surrounding area. The room we got only had a shower was very well serviced by the maid but was extremely dated in parts. The hotel is quite grubby in certain areas it does spoil it a little. We didn't have any food in the hotel but it all smelled lovely. We only used the bar once due to there being a wedding reception on and it being full with overly merry guests. The staff are lovely and do their jobs well. The area itself is absolutely beautiful and definitely worth a visit. If you don't mind the odd bit of dated worn woodwork and carpets it is a great base with super views. We were however to the front of the hotel facing the road. The bed was a tad hard and found it difficult to get comfy but really is subjective. The carpark does get full when it has events on and is quite tight in some of the parking spots. All in all if you just want a base then it's a good place if you're wanting luxury it's perhaps not for you.....

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear bissitt Thank you for taking some time to review our hotel following your recent stay whilst visiting friends in the area. I was delighted to read that you thoroughly enjoyed our wonderful location and stunning views and that the team at the hotel could help enhance your stay with their dedicated approach to customer care and service. Whilst our period property maintains many original features and has recently undergone a major refurbishment to many of the public areas including the new Terrace Bar and Somerset Lounge we continue to improve all areas of the hotel so that we can ensure our guests thoroughly enjoy all aspects of their experience at the hotel. Your feedback is very important and appreciated, I will be sure to share your comments with the management team so that we can continue to offer a superior experience. I do hope we have the opportunity to welcome you back again soon and should you require accommodation in the area again please do contact the hotel directly and we will be only too pleased to assist in any way we can and assure you of a comfortable and all round enjoyable stay. Thank you for choosing the Walton Park Hotel. Kind regards Guest Relations Manager

"One night stay"

5
10/04/2016

Clean & comfortable room. All staff I encountered were pleasant and helpful. Both evening meal and breakfast were excellent. I didn't have an opportunity to explore the grounds, but they looked promising.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear 14 Doreen Thank you for choosing to stay at the Walton Park Hotel and for your review. We value every guest's feedback as it will help us to continue to provide the high levels of service and standards that we pride ourselves on. I was delighted to hear that you enjoyed your meals and that our staff were both friendly and helpful. We look forward to welcoming you again for a walk round the grounds . Thank you again Regards Sabrina Cox Guest Relations Manager

"Great for a local wedding but a bit smelly! "

3
08/04/2016

Stayed here with family and had 2 rooms on the lower ground floor. Rooms were large and suitable and clean. Windows rattled in the wind but that's expected with old hotels. The main problem is the corridor outside our rooms was used to wheel kitchen waste and Hotel rubbish out of. The corridor smelt of fumes and bleach and smells you don't really want that out side your bedroom! Hotel food was great-10/10!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Hailsj Thank you for choosing the Walton Park hotel and for taking the time to post a review. Your feedback is appreciated and I was pleased to read that overall your experience was positive. I was however disappointed to read of the problems you encountered with smells outside of your bedroom. Please rest assured that your comments have been bought to the attention of those concerned and the necessary actions have been taken to ensure this inconvenience does not happen again. We look forward to welcoming you again Regards Sabrina Cox Guest Relations Manager.

"Standard Seaview "

4
02/04/2016

I spent a night there as I was visiting friends and had a meeting the next day. The place is fine, a little bit old-fashioned for the sort of hotels that I usually spend nights at, but the room was clean, and had a great views. The only thing that I consider unforgivable, is that they don't have any kind of 'vegan' option at the breakfast buffet. I asked for 'lactose free' or 'vegetable' milk, and they didn't have any. The 'butter' as it doesn't come wrapped you don't know if is real butter or a vegetable spread (they were balls of something butter-like in a saucer) The guy that was in charge of the buffet that morning kindly told me that I should have told the reception when I booked the room, but I consider it something that you don't even have to ask for, there's even vegan options at almost every single reataurant. We are in 2016. I consider that a nice hotel, with the Best Western signature on it, should take care of those kind of details. I also noticed that the carpets on the stairs were unusually dirty, not at the rooms or corridors. They should take care of it aswell.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Verónica R Thank you for taking the time to post a review of our hotel following your recent stay. I was pleased to read that your room was satisfactory and that you were able to enjoy the amazing views. I was however disappointed that on this occasion we were unable to cater for your dietary requirements and for this I apologise. We do provide several vegetarian options on our menus and will always cater for special additional dietary requirements on request . Your feed back is appreciated as it enables us to identify areas that our guests feel could be improved to enhance their stay. We have noted your dietary requirements on our computer system so that should you stay with us in the future we will be able to cater for you fully . Thank you for choosing the Walton Park we do hope we have the opportunity of welcoming you again soon Regards Sabrina Cox Guest Relations Manager

"quiet relaxing hotel"

5
02/04/2016

Pleasant hotel well placed for Bristol and Weston super Mare. Gentle walk to Clevedon pier and prom. Hotel staff very pleasant and helpful. Lounges and Bar have wonderful views of Bristol Channel especially at sunset The Old fashion lift is a must. Breakfast is excellent and the bar meal very reasonable.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Anthony J Thank you for your review of our hotel and dedicated staff, I know they will be very pleased they could help enhance your experience. Our hotel is a very popular destination for guests looking to enjoy a traditional hotel and it was a delight to read that you chose to stay at the Walton Park and took full advantage of our wonderful location and the spectacular views . Your feedback is truly appreciated and helps ensure we continue to offer the service and standards that we do so pride ourselves on. Thank you for choosing the Walton Park Hotel, we certainly look forward to welcoming you back again soon. Kindest regards Sabrina Cox Guest Relations Manager

"Caroline Ridding"

5
01/04/2016

COAST TREATEMENT ROOMS - had a wonderful relaxing reflexology sessions with Michelle, highly recommend her and the treatments she offers...extremely knowledgeable and experienced...will be back again very soon to try something different. Thank you

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear carolineridding Thank you for taking the time to post your review of our "Coast Treatment Rooms" here at the Walton Park Hotel. We are very pleased to offer this facility to our guests and delighted to read that you would recommend Michelle. We look forward to welcoming you again soon . Regards Sabrina Cox Guest Relations Manager

"Lovely location shame about the neglected hotel"

3
30/03/2016

Stayed here for 3 nights, this place is in need of complete refurbishment the room we stayed in was half painted, cracked tiles in the bathroom. I ordered a bottle of Prosseco to be in our room on arrival as we were celebrating our anniversary and it wasn't there! Very poor sound proofing, barking dogs down the corridor! Despite all this we had a great time and thus place could be beautiful if only it was looked after! Staff are all friendly and breakfast was good!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Angela R Thank you for your review and for choosing our hotel for your recent stay in Clevedon. Your feedback is very much appreciated and will be shared with the management and staff at the hotel. As your review recognises we are indeed undergoing a refurbishment at the hotel with many of the public areas and guestrooms already completed, however I do feel I must apologise for not exceeding your expectations with your allocated room. Whilst all our rooms offer modern facilities such as flat screen TV's and complimentary beverage trays there are still a few remaining guestrooms that are earmarked for refurbishment and will be completed in the near future. We do hope you will consider staying with us again so that you may experience a fully refurbished guestroom and make use of the new bistro, bar and lounge all offering wonderful views out across the water. Should you wish to make another booking please do not hesitate to contact the hotel directly or via our website as we would personally like to assist you with any future reservations. Thank you for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Location Location Location"

4
29/03/2016

This place is all about location. Over looking the Bristol Channel with views to South Wales this hotel is amazing. The Hotel had a nice old fashioned feel to it, It has been a long time since I have used a lift with manual double gates, but this made it some thing different. The staff were very nice and helpful and booking in and out went with out a hitch. The food was excellent as was the service we received on our private table of 17. Breakfast was also very good, only minus point was that there was no black pudding. A minor thing that did not spoil our stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear malfishing47 Thank you for your recent review. I was delighted to read that you thoroughly enjoyed your stay with us and found our hotel and staff welcoming, friendly and helpful. I certainly do agree with you, we are indeed very lucky to occupy such a superb Cliffside location with stunning views out across the estuary and we are very proud of our Victorian period property with its many original features and rooms. We do hope to welcome you back again soon and would like to thank you for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Grandson's wedding"

5
29/03/2016

I have just helped celebrate my grandson's wedding at the hotel and I was very impressed. Everything was so well organised. As an added challenge for the staff, I have coeliac disease which requires me to follow a strictly gluten free diet. Not only were the meals great, I even got a lovely selection of gluten free goodies for the evening buffet. All the staff were friendly and helpful throughout the weekend. Thank you Walton Park Hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear margaretsturgess Thank you for your kind review following your Grandsons wedding here at the Walton Park Hotel. I was delighted to read that you enjoyed the wedding and that our chefs were able to cater for your dietary needs. We strive to ensure that all our guest have a comfortable and enjoyable stay especially for such a memorable occasion as a wedding. Your feedback is greatly appreciated and I do hope we will have the opportunity to welcome you to the Walton Park again . Thank you for choosing the Walton Park. Regards Sabrina Cox Guest Relations Manager.

"Good value Hotel"

4
29/03/2016

Called in on the off chance Easter Monday , We had a warm welcome , Booked a standard double room for £65 . We Could not get into our room untill 3pm but no problem as we wanted a walk and lunch , we were able to leave car on car park . Got back about 5pm and got shown to our room. The room was a bit on the small side to many places we have stayed but plenty big enough for the 2 of us for the night , It was clean and had everything we needed and expect from any good chain hotels. Bed was very comfy and the bathroom was clean on modern. Can not comment the restaurant as we planned to eat out . Good night sleep was had and would go back .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear becky7739 Thank you for your review and for taking the time to share your experience of our hotel. I was very pleased to read that you would consider using our period property again should you return to the Clevedon area . Your feed back is appreciated and thank you for choosing the Walton Park Hotel Kind regards Sabrina Cox Guest Relations Manager

"Family wedding "

4
24/03/2016

At first sight this hotel looks very good a warm welcome and a fantastic modern bar with doombar The grounds are nice as well Onto the wedding as a venue it's great the room was nice and after drinks served by friendly staff Then onto the wedding breakfast now I work in a hotel so this might sound harsh this is were the hotel can improve on its the little things that count Tables decorations and room all first class Staff great throughout service which was old family service style Nothing wrong with that I like it to be honest Soup tomato and basil very nice served with a sliced loaf of bread in a basket put on the table !! Not rolls or French stick but a value slice loaf very strange for 2016 Next was roast chicken a very large chicken breast silver served on hot plates cooked perfect and hot with a slice of seasoning and sausage The sides roast potatoes nice cabbage and batton carrots placed on the table That's it no other vegetables or potato like what no new potatoes or other vegetables?? Gravy in sauce boats (not much flavour if I'm honest ) Now to the small things that count No sauces or mustards on the table . I asked since it was roast chicken were is the bread sauce was told all they could offer was cranberry sauce so I asked for that and it was nice , but this should be on the table without having to ask ?? The desert profiteroles and chocolate sauce first class perfect in every way Evening buffet very good and garnished nicely Bar prices and staff very good Reception very friendly and helpful Now to my room it was ok clean and tidy acceptable decoration bathroom clean Tea and coffee and toiletries all a nice touch My bedroom window though was filthy looks like it hasn't been cleaned in months and just out side my room was a large panel of plasterboard lent against the wall a health and safety risk waiting to happen with kids running up and down the corridor. The hotel in places is very run down but you can see every effort is been done to up grade this with work in progress With a hotel this size does not happen overnight so in my eyes you can look past this as they are doing something about it Breakfast was very good and the only thing missing in my eyes NO mushrooms!! But the cold buffet was nicely presented and hot food as well looking good Nice touch premium jams and marmalades tip tree very nice and they don't come cheep Checkout was fast and officiant So to sum it up a nice hotel and when the work is done will be first class A little more thought into attention to detail and things will be perfect Staff helpful and friendly and work very hard for the hotel Thank you for a nice wedding and stay Chris

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear christo_the_lord Thank you for your review following the family wedding here at the Walton Park. I was delighted to read that we could meet and exceed your expectations on so many levels during your stay and I know the management and dedicated staff will also be very pleased to read your comments. Your feedback and recommendations are greatly appreciated and we do look forward to welcoming you back again soon. Thank you for choosing the Walton Park Hotel. Kindest regards Guest Relations Manager

"Exceeded expectations"

5
23/03/2016

On my last visit I raised issues of concern. Management reacted immediately to ensure that the standard and level of service experienced in the past was restored. On this trip I can only say they exceeded my expectations. Beautiful room with stunning views, excellent phone network reception and speedy wifi. The bar meal was good value and breakfast was first class. All the staff were warm, happy, friendly and efficient. My personal thanks To the General Manager, Patricia who clearly earns the support of all her team at the Walton Park

"Good standard rooms"

4
23/03/2016

I have had the pleasure of 2 stays at this hotel recently. Standard of accommodation is excellent. Breakfast room is however a bit dated, tired lacking in character, good view overlooking the river Severn. Would stay again if in the area again.

"Lovely hotel"

5
23/03/2016

Like stepping back in time, with period features and chandeliers, quaint old lift but with a very modern service, comfy beds, nice toiletries, we loved our stay! The breakfast box was amazing, warm croissants with little pots of apricot and strawberry jam and even at 5 am was no problem.

"Short Stay"

5
22/03/2016

My husband and I were very pleased with our stay. The service was very good and the location of hotel couldn't be bettered with excellent view of the Bristol Channel. We will definitely use Best Western Hotels again

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Caroline D Thank you for choosing to stay at the Walton Park Hotel and for your review. We value every guest's feedback as it will help us to continue to provide the high levels of service and standards that we pride ourselves on. I was delighted to hear that our dedicated team were able to enhance your stay. The views over the channel are indeed fabulous. It is always very nice to hear that guest have enjoyed their stay and would recommend us. Thank you again Regards Sabrina Cox Guest Relations Manager

"Well appointed large rooms"

5
22/03/2016

As a single traveller I was expecting the usual single bed broom cupboard. I was even more certain this would be the case when I was given a room downstairs from the reception which was in a dead end off the main corridor. How surprised I was to open the door and find a very large room with twin beds, arm chairs, table and desk. It was also clean and bright with plenty of pillows, a large wardrobe and bed side tables. The bed was very comfortable and the heat adjustable radiator warmed the room just right. A welcome touch was the bottled water in a glass rather than plastic bottle and a dish of imperial mints. The en-suite was also large with a bath and shower with a large shower head. Hot water was instant and the shower very good with proper tubes of gel and shampoo and tablets of soap. Another plus were the very large bath towels. Everything was spotlessly clean.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Philip1516 Thank you for taking the time to post a review following your stay here at the Walton Park Hotel. I was delighted to read that you enjoyed a comfortable break and that our dedicated team were able to enhance your stay by providing the levels of service and standards that we pride ourselves on. Thank you for choosing the Walton Park and we look forward to welcoming you again. Regards Sabrina Cox Guest Relations Manager

"A seaside break"

4
21/03/2016

We stayed at this hotel last week, in spite of reading some quite poor reviews. We found these reviews to be rather unfair. The Walton Park is an old hotel and yes probably in need of some renovation to it's fabric. Having said that our two rooms were immaculate, plenty of fluffy white towels, piping hot water at all times in spite of the hotel being full. It is very popular as a small wedding venue - both for the ceremony and the reception, but due to the size of the rooms it is unlikely to be overwhelmingly crowded. We were warned by the hotel that weddings were happening on 2 of the days we were there, but either we were lucky in that the guests were very well behaved or the fuss in previous reviews has alerted the hotel to give people a warning in advance, but we experienced no riotous behaviour in fact when we returned at various time in the evenings, the hotel was pleasantly calm and peaceful. The saving grace of this hotel is the staff - from the moment we arrived (early but our rooms were ready well ahead of check-in time) we received really excellent, courteous and efficient service. Nothing was too much trouble and people went out of their way to make our stay as pleasant as possible. We had a light lunch on the first day, which arrived very quickly in spite of there being a crowd waiting for a wedding breakfast and which was very tasty. Breakfast was a bit hit and miss, some of the buffet food was tepid on our first morning but the chef was very happy to prepare a couple of freshly prepared poached eggs for one of our party. So I think this hotel has been unfairly treated by reviewers and is great value for money

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Pat B Thank you for your review it is always a pleasure to read when our dedicated team and their commitment to customer service has helped enhance a guests stay. Your feedback is very important as it is used to ensure we continue to provide the level of customer service and standards that we pride ourselves on and address any areas that our guest feel could be improved. Thank you for choosing the Walton Park Hotel and we look forward to welcoming you and your back soon. Regards Sabrina Cox Guest Relations Manager

"Best Western Staff not so Best Hotel"

3
17/03/2016

Lovely location, gorgeous old lift, fabulous staff, However though this Hotel has been refurbished it still seems a tad tired, Despite booking direct with the hotel we clearly weren't given one of the better rooms, try floors 3 & 4 as I feel those Sea View rooms would be the best ones, we ended up on floor 5 & then the floor between the breakfast room & conference suites, Some areas seem very smart, others not so much, cleaning in rooms could be better, broken radiator in our room, very small bathroom, breakfast was acceptable, have stayed at better & have stayed at worse, have wanted to stay here for a while but very much doubt we would return as it didn't meet my expectations, needs more money spent on it but staff as I say excellent....

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear nicki2710 Thank you for your review. I was delighted to read that our wonderful location and staff helped to enhance your stay however I was disappointed that we did not meet or exceed all of your expectations during your recent stay with us and for this I apologise. We strive to ensure that all of our guest have a memorable and comfortable experience and I am disappointed that this was not the case for you. Your feed back is very much appreciated as it helps us to identify any areas that our guest feel could be improve their stay. Thank you for choosing the Walton Park and I do hope that we will have the opportunity to welcome you again. Regards Sabrina Cox Guest Relations Manager

"Good for a reasonable short break"

3
13/03/2016

The hotel is in a lovely spot, with gorgeous views and great for access to M5 & connections. The decor is acceptable, but somewhat tired. It is undergoing some renovation at the moment, but I wasn't able to benefit from this. Hotel food is too fancy for my liking, but we did find an excellent Italian restaurant in town. Overall good for a short break, but don't expect too much and you will be satisfied.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear StephenB Thank you for your review of our hotel following your recent stay. I was delighted to read that you enjoyed your stay at the Walton Park the views are indeed impressive and the hotel is in easy reach of the motorway network. Your feed back is very important to us and is used to ensure we continue to provide the level of service and standards we pride ourselves on. We receive many positive reviews of our restaurant and Bar meals . I hope that we will have the opportunity to welcome you to the Walton Park again . Thank you for choosing the Walton Park Hotel. Kind regards Sabrina Cox Guest Relations Manager.

"An incredible massage and healing experience from a gifted therapist"

5
13/03/2016

Michelle is wonderful. I write about spa hotels all over the world and her treatment was one of the most powerful I have experienced. She has a deep knowledge of the physical as well the emotional and spiritual.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Egginton Thank you for taking the time to post a review of our Walton Park Hotel . Michelle is a very valued asset at the hotel providing massage and treatments to many of our guests. We have received many compliments and positive comments regarding her expertise and we are delighted to offer this service to our guests to enhance the enjoyment of their stay at the hotel. Thank you for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"65 th Birthday treat"

3
12/03/2016

Extremely disappointed. Booked a sea view room and overlooked the car park,you could see the sea around the corner. Sat in the lounge for the afternoon, no one enquired if I would like tea or coffee. The room was a single size with a double bed. The only good thing about this hotel was the food. The staff need to pay more attention to the customers . I will return to Clevedon , however will give this hotel a miss.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
DearKelvin1503 Thank you for taking the time to post a review of your stay at the Walton Park. Your feed back is very important to us and helps us identify any areas that our guest feel require our attention. Your comments have been shared with the management and we will certainly address any areas that fall below our own high standards. Thank you for choosing the Walton Park Hotel and we do hope we have the opportunity to welcome you back again soon. Should you require accommodation in the area please do not hesitate to contact the hotel directly or via our website as we would like to personally assist you with any future reservation and assure you of an enjoyable experience. Regards Sabrina Cox Guest Relations Manager

"A very enjoyable mini break"

4
12/03/2016

We have just returned from a 3 night stay at this hotel. My husband and I are generally easy to please, but we had a really lovely mini break. The location of the hotel is superb, our room was comfortable and the food was good. We spent a happy day looking around the 50 independent shops in Clevedon, and another enjoyable day in Weston Super Mare, just 10 miles away. We would recommend paying the bit extra to have a room with sea view.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Hazel W Thank you for choosing to stay at the Walton Park Hotel and for sharing your experience on Trip Advisor. Your complimentary comments are very much appreciated and I was delighted to read that you found the services and facilities to your satisfaction. The dedicated team at the Walton Park strive to ensure that all of our guest have a memorable and comfortable stay and we are always delighted to read that they have succeeded. Your feedback is much appreciated and we look forward to welcoming you to the Walton Park Hotel again soon. Regards Sabrina Cox Guest Relations Manager

"Beautiful Location, a bit like a step back in time though"

3
10/03/2016

Hey Clevedon, there isn't allot there, a Pier, an Italian restaurant and this Hotel. The location of this Hotel is stunning up on a hill overlooking the sea, a beautiful location and I must say the reception staff and waiting staff also very friendly, I was there for business, 9 of us in their board room. This is where things go a touch wrong, 9 people and 9 biscuits, a touch tight, The coffee was appalling, there Swan Song was the sandwiches for 9, my goodness! Just a giant platter of Beige. How can making sandwiches look attractive or tasty be so difficult, I know it's called use garnishing! A giant plate of triangle sandwiches without a sign of a tomato, a lettuce leaf or anything. Cheese with err butter, beef (thin sliced) with err butter, pork/ chicken with err butter, egg with err butter.....Bland Bland bland, We are in 2016 this is basic junior culinary presentation skills... A side plate of Crisps or fruit wouldn't have gone a miss either.... we would have happily paid for crisps or salad or fruit, had their been the offer, you get these basics in the Holiday Inn in Slough.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear scottjones41 Thank you for taking the time to post a review following your visit to the Walton Park Hotel. I was delighted to read that you found our staff to be friendly and that you enjoyed the hotels beautiful setting . However I was very disappointed to read that we did not meet nor exceed your expectations and for this I sincerely apologise. Your feedback is very important to us as it helps us to identify areas that our guests feel can be improved in order to enhance their stay. Your comments regarding the sandwiches have been passed to the manager who will in turn speak to the Chef so that we can ensure that this does not happen again. We strive to provide a high level of customer service and standards and I apologies again that it would appear that on this occasion we failed. Thank you for choosing the Walton Park and we hope that we have the opportunity to welcome you again. Kind regards Sabrina Cox Guest Relations Manager.

"Tired, not me the Hotel!"

3
07/03/2016

Stayed here for 2 nights as part of an organised group so not really by choice! Arrived, decent parking, welcoming reception but then went to our room on the 1st floor, carpets old & dirty, obviously work in progress in hotel as pot of paint etc were left on landing! Room OK, decent size, should have had an excellent view of the estuary but most of the window was dirty on the outside which was obviously salt stained from the water! Bar area was nice, again good views of the water. Evening meal was terrible nothing special at all and my swordfish steak was horrible, couldn't work out if it hadn't been cooked properly so sent it back to the kitchen for it to arrive back saying that was the way the steak was, i was offered something else but it was too late as we were a party of 8 and everyone else had finished, chose a cheesecake for dessert along with someone else on our table but again couldn't eat it as we both said there was no taste and the texture was just gelatine! Breakfast was OK, small choice of fresh fruit (melon & oranges), cereals and the hot food was again OK nothing special. Our evening meal on the 2nd night was slightly better but again nothing special. Conclusion is VERY tired hotel and food could do with a little more imagination! Wouldn't go back.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear KarenW17 Thank you for your review . Please accept my apologies for not exceeding all of your expectations during your recent stay with us. We strive to ensure that all of our guest have a memorable and comfortable experience and I am disappointed that this was not the case for you. Your feed back is very much appreciated as it helps us to identify any areas that our guest feel could be improved in order to enhance their stay. Thank you for choosing the Walton Park . Regards Sabrina Cox Guest Relations Manager

"Business trip"

4
06/03/2016

Very good location to Nailsea, food very good, rooms very comfortable and clean. Free ample parking, a bonus in this area. Very nice places to walk to on the coast, centre of town has some nice restaurants and bars. Only down side is the Wi-Fi is not the best if you are working and need to send mail etc.

LatonaLeisureGroup, General Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear caster1 Thank you for taking the time to post a review following your stay at the Walton Park Hotel. I was pleased to read that your experience was positive one. We value every guest feedback as it will help us to continue to fulfil our commitment to provide excellent customer service and a superior guest experience. Thank you for choosing the Walton Park Hotel and if we can be of any assistance in the future please do not hesitate to contact the hotel directly or via our website so that we may personally assist you. Kind Regards Sabrina Cox Guest Relations Manager

"you sure this is a best western?"

1
02/03/2016

stayed here on the 1st of march as I thought it would be a nice way to end a birthday trip in devon by stopping here on way home.i booked it mainly on the pictures of the views on the website.how wrong I was!!we were greeted by a receptionist who looked as if she would rather be anywhere else but there.just a stare and a grunt as a welcome doesn't bode well.we were then told that there was a £7 pound charge for a travel cot which could have been an oversight on my part but when you book a room for 2 adults and one small baby and they quote you a price then that's the price you pay in my opinion.charging for a travel cot doesn't exactly encourage families to visit or maybe that's the plan.we even had to go and ask reception for a blanket for the cot so shows how much care went into that service.maybe use the cash you get for hiring cots and update to a key card system.i didn't know people still used those big clumpy door keys anymore but having stayed there I am not really surprised they haven't upgraded. when you walk to the room its filled with a damp musty smell as if the carpets have never been changed.the room itself was one of the dullest,smallest and most worn hotel room I have ever stayed in.we upgraded to classic room so god knows what a double room would have been like.it looked as if it had never been polished or hovered.dirt under the bed and table.a kettle at easy reach to a baby made for quite a nervous stay.dont get too excited about upgrading to a seaview as its basically a small window to look through.if there was another hotel we could have gone to we would have left but unfortunately nothing local.we had intended to eat there but decided they were not going to get another penny from us so decided to eat locally.just to rub salt in the wounds they tried to charge us again for the cot on check out. this is the worst hotel I have had the displeasure of staying in and as someone who works in a best western hotel I am amazed that this is part of that group. I would recommend not reading to much into the photographs you will see and book somewhere else instead of here.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Liam D Thank you for your review. I was disappointed to read that you did not like the room allocated to you and for any problems you encountered with our reception team. I apologise for not meeting or exceeding your expectations. We take all of our guests comments seriously as it helps to identify any areas of concern so that we can address them as soon as possible and continue to provide a superior experience for all of our guests. The Walton Park is a period property and as such is decorated and furnished accordingly. We have many guests stay with us who have commented positively on the ambience of our hotel and the wonderful views of the Bristol Channel. Once again I apologise and thank you for choosing the Walton Park Hotel Regards Sabrina Cox Guest Relations Manager

"Cramped and unclean"

2
28/02/2016

Stayed here for one night in February 2016 on business. Looked good online and I felt assured that with it being the brand Best Western I'd be in good hands - I was wrong! I arrived early evening and struggled to get in the heavy closed doors, the 2 people behind reception could see I was struggling with luggage, laptop etc. but made no attempt to help me. Very disappointing. I checked in and was given my key and off I went. The lift was very old and I was a bit unsure how to use it, I accept its an old building but I think they should mention the lifts are very old fashioned and offer help before they set you on your way. I arrived at my room and was disappointed further as it was so small which made me feel claustrophobic (I don't normally suffer) and it was boiling!! To make it worse I couldn't open the window and had to phone for help. I struggled to get round the bed due to the size of the room however the bed was comfy which was the only positive. The furniture was worn and dated and didn't make me feel very at home. The bathroom was dirty and if you look at my photos you will see there was previous guests hair on the complimentary toiletries stand / holder - totally gross and unacceptable. I also noticed that under the dressing table in the room was a previous visitors check in card making me feel this room hadn't been cleaned in some time - as you will see from the photo this persons check out was a few weeks ago. I had room service which was ok, nothing special and I left quite a bit as it was fairly tasteless. Breakfast the next day was average. I would not return to this hotel until I could be assured they take cleaning seriously. I expect more from Best Western.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Mrsmac28 Thank you for your candid and considered review of our hotel. I would like firstly to apologise for any standards that fell below your expectations and our own very high customer service and hotel standards. Your feedback is very important to us as it helps us identify any areas that guests feel could be improved and to address these issues promptly. Thank you for choosing the Walton Park and I do sincerely hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards we pride ourselves on. Regards Sabrina Cox Guest Relations Manager

"Best Western - Walton Park Hotel - Clevedon"

4
28/02/2016

The location was great, reception staff very friendly and helpful. Room was clean and very spacious but a little cold. Service in the bar was excellent and the food was good. Overall I would stay here again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear stevensE1032UJ Thank you for your review. I was delighted to read that you thoroughly enjoyed your experience of our hotel and that the dedicated team could help to enhance your stay. I will be sure to share your review with them and I know they will be very pleased to learn that you will be returning again for a future stay. Thank you for choosing the Walton Park Hotel. Should you require any information or when ready to make a future booking please do not hesitate to contact the hotel directly or via our website so that we can personally assist you . Kindest regards Guest Relations Manager

"Great weekend away"

4
27/02/2016

Similar thoughts to recent comments. The hotel has amazing views and they are clearly working their way around the building as part of the refurbishment plan. The Terrace Bar has been beautifully decorated and the Spa was amazing! Michelle offers a wide range of services including massage which we would highly recommend. Overall, friendly staff and a relaxing place to spend a weekend - in fact we had already booked to return in November!!!James A & Brad R

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear James A Thank you for taking the time to review our hotel. I was delighted to read that you had a relaxing break and found our hotel comfortable. I was also pleased to read that you appreciated the refurbishments to our Terrace bar. Your comments will be passed to our dedicated team including Michelle in the Spa all of whom I am sure will be very happy to read your comments. Thank you for choosing the Walton Park hotel and we look forward to welcoming you again in November. Kind Regards Sabrina Cox Guest Relations Manager Kindest regards Guest Relations Manager

"Very good value with some good features"

4
26/02/2016

This is a beautiful old building right on the cliff top. Some of the hotel looks to have been recently refurbished - the downstairs is lovely with a great bar and dining room both with views over to Wales. We stayed on the top floor which has a new corridor carpet. The rooms are a reasonable size and have had some updating with the soft furnishings. The bathroom was lovely and clean but is rather dated. However, it is understandable that improvements can't always be afforded at once. One request though would be to provide a selection of teas rather than just basic breakfast tea and coffee sachets. Also, there was only one hot chocolate sachet which isn't much good for two people sharing a room! We had a beautiful meal in the bar one evening - can recommend the fish platter and the mussels. Breakfast is basic with no alternatives such as other eggs or kippers etc, but perfectly good quality.

"Relaxing Weekend"

4
26/02/2016

In the knowledge that this hotel does not advertise disable facilities we went ahead with our reservation despite recent mobility problems that necessitated the use of a wheelchair. Our reception was very warm and friendly, we were offered the use of the hotel's wheelchair when the receptionist noticed the mobility problems. The hotel is laid out on several floors, our room was on the first floor which was serviced by a really old fashioned lift (that's not a criticism) with sufficient room for a wheelchair. The room was spacious, well prepared and equipped, we had opted for a seaview, sadly the weather was misty for most of our stay but on the occasions the mist lifted there were view across the water to South Wales as well as along the coast towards the south-west. We used both the restaurant and the bar for meals all the staff there were friendly and efficient, the food very good with generous portions. The only disappointment was that food wasn't available at the bar when a function was under way during Sunday lunch, this despite the availability of food being advertised for throughout the day. The "acid test" would we return? Most definitely, all being well later this year!

"excellent value for money"

5
25/02/2016

3rd stay in a year. Good place to stay for us as we have a dog. Hotel has fine views across to Wales. Need to drive a few minutes done the road, near to what looks like a model railway track. Then a good coast walk with the dog, very easy walking if just out for an hour. Good views down into Somerset and Devon.

"Our favourite hotel"

5
23/02/2016

Great fantastic value hotel with the most stunning views over the Bristol Channel. The recent refurb of the rooms, bar area (The Terrace) and the restaurant are first class. I would highly recommend staying at the Walton Park Hotel for both business and pleasure.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Steven F Thank you for the excellent review, it's fantastic to hear you had such an enjoyable time at the hotel and that you would to return and recommend us. I was delighted to read that the recent refurbishments have enhanced your enjoyment of our hotel. Thank you for choosing the Walton Park Hotel and I look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager ,

"Mid week stop over "

4
20/02/2016

My partner chose this hotel for a late Valentines treat, he up graded the room to a room with a view, the view was fab, The staff were all very friendly and helpful and very polite The room was of a good size the bed was massive but was 2 beds pushed together however we never found this a problem, the bathroom was a little, well actually a lot out dated but you kind of expect it with the type of building that it is, I quite liked the quirky old style of the lift it did make me think back to how old the building was. The tea and coffee facilities were good but would like to see bigger cups and a biscuit or two, other than that plentiful My partner also booked me a surprise massage in the Coast Spa room, the lady was very good and worked her magic I didn't want to leave As for the restaurant we never ate there but it looked clean and tidy, we however did eat out in Clevedon at Mon Plaisir a local restaurant a short walk away and it was very very nice So overall our stay was very welcoming and friendly and would come again, value for money but don't expect the Ritz

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Kim S Thank you for your very kind review and the valuable feedback it provides. I'm really pleased you had such an enjoyable stay with us and that we could provide you with all you needed including a massage in our Spa. It's great to hear such positive comments about our hotel . Our location is a lot of what makes our hotel, with the stunning views out to sea and the proximity to many amazing walking routes and I am delighted that you would like to visit us again. I look forward to welcoming you back. Kind Regards Sabrina Cox Guest Relations Manager

"Birthday Getaway...."

3
17/02/2016

Stayed for two nights really good location enabling an easy stroll into the town and down to the beach. Hotel was very grand outside with some outstanding views, inside however it is slightly dated, but clean The room was good size and clean, the radiator did not work but they did provide us with a heater

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Nicky P Thank you for your review I was delighted to read that you enjoyed you birthday getaway here at the Walton Park Hotel. Your feed back is important to us as it helps us identify areas that guests feel could be improved to enhance their stay. Thank you for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager.

"Overnight stay"

4
10/02/2016

Stayed at the Walton park for one night. Had room 421. Good sized bed but bedside table prevented door opening fully. Well appointed but tired bathroom. Headboard on bed was on Wall abutting hallway so any noise from the hall came through. This included revellers returning at 0430 hours. I had a meal in the restaurant which was excellent. All in all good value for money.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear devonladshieldslass Thank you for taking some time to post a review following your stay at the Walton Park Hotel. I was delighted to read that you enjoyed your meal and found the Walton Park to be good value for money. I was however disappointed to read we did not meet or exceed all of your expectations and for this I apologise.We strive to ensure all of our guest have a comfortable and enjoyable experience whilst staying with us clearly this does not seem to have been the case during your stay for which I am truly sorry. I would like to assure you that your comments and feedback are much appreciated and will be used to ensure we address all areas of concern . We do hope that you would consider staying with us again when you are next in the area and should your require accommodation please do not hesitate to contact the hotel directly or via the website so that we can assist you with your reservation and assure you of our low rate guarantee. Regards Sabrina Cox Guest Relations Manager

"Lovely Wedding Anniversary celebration weekend"

4
09/02/2016

The hotel is old and full of character, with modern amenities and very friendly, efficient staff. The bar/bistro is not as cosy as the rest of the hotel's rooms, but does offer plenty of comfy seating. The lounge has several leather sofas and small tables, perfect for a relaxing couple of hours looking over the Bristol Channel. Even then there were several functions taking place on Saturday evening (6.02.16), our room, 513, was at the quiet end of the hotel and on the top floor. Although the room did not have views of the sea and was a small double, it was quiet and adequate for r purposes. The restaurant varied between the large room overlooking the sea, or in a smaller, cosy room at the front of the hotel. The food in the restaurant was cooked to perfection and nicely presented. The waiting staff were friendly and efficient. Wifi was excellent thought the hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Pepster56 Thank you for choosing to stay at the Walton Park Hotel and for sharing your experience on Trip Advisor. Your complimentary comments are very much appreciated and I was delighted to read that you found the services and facilities to your satisfaction. The dedicated team at the Walton Park strive to ensure that all of our guest have a memorable and comfortable stay and we are always delighted to read that they have succeeded. The Walton park is indeed an older style hotel but this adds character and atmosphere which we hope enhances our guests enjoyment of their stay. Your feedback is much appreciated and we look forward to welcoming you to the Walton Park Hotel again soon. Regards Sabrina Cox Guest Relations Manager

"Good hotel, nice quiet location"

5
09/02/2016

This is a nice traditional hotel which is dog friendly. A quiet location overlooking the sea which good walking along a costal path. Food in the bar area was first class with a good range of choices. The Hotel building is quite old but has been tastefully updated and has a nice atmosphere.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Sue H Thank you very much for your kind review. I was delighted to read that you enjoyed your stay with us and were able to walk the costal path and enjoy the stunning views. Your feed back is very important to us and will be shared with the management and team at the hotel to ensure we continue to deliver the standards and services that we pride ourselves on. Thank you for choosing the Walton Park I do hope that we will have the opportunity to welcome you and your canine friend again soon. Regards Sabrina Cox Guest Relations Manager

"Great Party Venue"

4
08/02/2016

We recently held an office party here in the theme of Hawaii Beach party and I have to say that the whole process of organisation through to follow through was a great success. They fully took on board our theme and ideas and worked with us to make sure that they met our needs as much as they could. This included designing a Hawaiian theme menu which included lovely watermelon feta and olive canapés, pineapple chicken and Hawaiian meatballs along with an array of other tasty dishes. On top of this they also allowed us to have all sorts of inflatables and games brought to the hotel which brought great fun to the evening. The set up and decoration was perfect and they even stepped up to the mark in making some excellent Mai Tai cocktails. Nothing we asked for seemed to be a problem for them to do (special thanks go to Denis and the chef) and this definitely contributed to the overall success of the party and the enjoyment that came from it. The staff were very friendly and great to work with too. We definitely intend to hold events with them again in the future and would recommend others to do the same.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Transappy Thank you very much for taking the time to post a review following you office party here at the Walton Park. I was delighted to read that you all had a great time and that our dedicated team was able to enhance the occasion. It certainly sounded like a lot of fun. It is very satisfying to hear that you will be holding future events with us and I know the management and team will look forward to contributing to the success of those events. Your feed back is greatly appreciated and thank you for choosing the Walton Park Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"Visited 6th feb"

5
07/02/2016

Great old hotel. Large bedroom nicely decorated. We had our evening meal in the restaurant 3 course meal for 22 pounds per person. Food was amazing waiting staff where professional but also enjoyed a joke and very friendly. We stayed on a Saturday night. We where informed/ warned that their was a wedding reception on which would make a lot of noise. Which it did. But this didn't spoil our stay. Hope to stay again in the near future.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for your review it is always a pleasure to read when our dedicated team and their commitment to customer service has helped enhance a guests stay. Dear Steve P Your feedback is very important as it is used to ensure we continue to provide the level of customer service and standards that we pride ourselves on and address any areas that our guest feel could be improved. Thank you for choosing the Walton Park Hotel and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"sunday lunch"

2
31/01/2016

For a treat we decided to go to Walton Park Hotel. The Sunday lunch was very basic. Two choices of veg cabbage and carrots. The Yorkshire puddings looked liked they had been reheated in microwave several times. The bread and butter pudding was nice but only warmed in microwave and had some cold spots. On the whole the waitress service was good, just the standard of food which was poor. When went to pay at the desk hardly got a thank you from the young receptionist working! Shan't be returning again I'm afraid.

"Stayed after a function"

2
31/01/2016

Stayed in this hotel recently after a 25th Anniversary party and the party was well staffed and managed however they closed the bar which I would have expected to stay open to residents and were also quite sharp about making us leave. The room we had booked was supposed to be a double but had little bigger than a single bed. The bed was a three quarter sized bed at best so it meant I ended sleeping on the floor as there is no chance of it fitting two adults. Windows didn't open either and the fire alarm sounded briefly at 8.30 - they turned it off very quickly but then came round to check on people so presumably they turned it off before checking the source. Breakfast was then cleared by 10.15 which is a little early for a Sunday. Served it's purpose but check the bed size before booking.

"Great one night stay!"

4
30/01/2016

Stayed at the hotel overnight prior to an early morning flight from Bristol Airport (10 miles away!). Staff great, dinner very good - although the 'modern' restaurant/bar didn't quite fit in with the splendid traditional hotel. Although we had a lovely room with a sea view, we arrived and departed in the dark, consequently failed to enjoy the view in the daylight - not the hotel's fault of course.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Arwyn H Thank you for choosing the Walton Park Hotel and for taking the time to post a review of our Hotel. I was delighted to read that you had a pleasant stay and that you found our staff accommodating and the food good. Thank you again for your review and for choosing the Walton Park and we look forward to welcoming you when you are next in the area when the hours of daylight are longer so that you can enjoy the great views from the hotel. Kind regards Sabrina Cox Guest Relations Manager

"Business stay"

3
29/01/2016

Olde world hotel with character, the lift brought back memories too. Sea view superior room booked with high floor for two nights. Bedroom heating not adequate, bathroom no heating as towel rail not on. On departure we found the switch for the towel rail in the wardrobe!! Heating appears to go on around 6am off by 9am On again later pm and off again by 9pm. Very cold night before departure had to get the one blanket to use. Told the staff how cold we were - they said there should be fan heaters in wardrobes!! Did not eat in.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for taking some time to review our hotel following your recent stay with us. I was delighted to read that you enjoyed our Victorian period property and our wonderful location. Your feedback is very much appreciated and will be shared with the management team at the hotel to ensure that we continue to deliver the standards and services that we pride ourselves on. I was however disappointed to read that you found the heating to be inadequate and I have asked the manager to check the heating in both the bedroom and the bathroom. Thank you again for choosing the Walton Park Hotel, we do so hope we have the pleasure in welcoming you back soon. Should you require accommodation in the area in the future please do not hesitate to contact the hotel directly or through our website to take advantage of our low rate guarantee and we can assure you of another enjoyable experience. Regards Guest Relations Manager.

"Seen better days"

3
27/01/2016

We stayed in an "Executive Room" Good value for Room bed and breakfast.at £89.10 but the bathroom very sub standard. Plenty of piping hot water but shower very low pressure and impossible to control temperature, only hot water seemed to reach shower. Toilet flushed occasionally if you were lucky and persistent Nasty black chip on bottom of bath..

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Eddie048 Thank you for taking some time to post a review following your stay at the Walton Park Hotel. I sincerely apologise that we did not meet or exceed your expectations. We strive to ensure all of our guest have a comfortable and enjoyable experience whilst staying with us clearly this does not seem to have been the case during your stay for which I am truly sorry. I would like to assure you that your comments and feedback are much appreciated and will be used to ensure we address all areas of concern . We do hope that you would consider staying with us again when you are next in the area and should your require accommodation please do not hesitate to contact the hotel directly or via the website so that we can assist you with your reservation and assure you of our low rate guarantee. Regards Sabrina Cox Guest Relations Manager

"Nice hotel but issues with the food."

3
26/01/2016

An impressive old building by the banks of the Severn Estuary complete with creaking, sloping floors and an impressive old lift (elevator) from a bygone era that I never knew still existed in the UK. On the night of our stay there was a large party going on and the hotel kindly sent us an e-mail in advance informing us of this and presumably giving us the option to cancel if we so wished. As it was, we were allocated a standard room well away from the majority of the noise and it was not a problem. One of the waiting staff even invited us to join in with the party later on if we so wished. Here are our opinions on what we regard as the important matters from any hotel..... Location: Very good. If you are new to the area then this is a good base to see many interesting things of interest nearby. The views of the Severn Estuary are nice with the lights from Wales on the other side. It was almost magical sitting there at breakfast looking out at the mist on the water and the small boats passing by. My wife said it was like being on an old cruise ship without the rocking motion. Clevedon Pier is a short walk along the banks in one direction and Portishead further away in the other direction. Clevedon town looked to be a 10-15 minute walk away and Bristol Airport being a 25 minute drive if you are considering this hotel as a stopover. Breakfast:- The usual fair that the UK likes to serve but surprisingly good all the same. We both enjoyed it and the views certainly helped. Cereals, breads, eggs, bacon, some fresh fruit etc. The coffee came in a pot and slipped down very nicely indeed. Air-Conditioning:- I forgot to look but I never noticed any. Quiet room:- No complaints here. Our particular room was a standard room up in the roof area overlooking the road at the front. Being winter, we had the windows shut and we heard no noises to disturb us through the night. The walls were thin and earlier we could hear other people but we were lucky in that they were all considerate and kept noise to a minimum. Comfortable bed/pillows:- Not bad I suppose. We have slept in a LOT worse. Our biggest gripe was that the bed was only a double 4ft 6ins bed which had me feeling where the edge of the bed was on many occasions to ensure that I did not fall out. We cannot recall when we last slept in such a small bed and it is something that ought to be addressed by the hotel. Tea/Coffee making facilities:- Yes. The usual sachets and milk provided. Only one small bottled water though which seemed odd considering there were two of us. Fridge:- Not in our room and not that common in the UK for some reason. Wi-Fi:- Free Wi-Fi but it was a bit slow in our room and we sometimes lost it. Frustrating. Temperature in the room:- It was oven like when we first arrived so I turned off the radiator and opened the window. When we retired for bed the room was very cold so I closed the window again and turned the radiator back onto medium but it never warmed up again until the morning. No matter, as under the duvet it was lovely and warm and neither of us appreciate warm rooms when sleeping. Shower:- Small shower cubicle in our room. Piping hot water. The shower head dispensed a fine spray of water which would keep water waste to a minimum. Some people may prefer a more invigorating shower but it didn't bother us. The waste from both the shower and the hand basis was very slow to drain away. Hair Dryer:- Yes Plastic shower cap: - Yes. We chose to eat in the hotel in their main restaurant. Sadly on this occasion, it was not great and rather spoilt the overall experience. We both ordered a glass of the house wine and despite having different choices, we both disliked what was on offer. Mine just lacked any taste at all and we were not inclined to risk ordering any more. The food was lacking in many areas. As we were eating, it struck me that this was the same standard of meal that I often cook at home myself where I make mistakes in the flavouring and seasoning and am left underwhelmed and promising to do better next time. It may have just been an off day but when you pay hotel prices for food, you should expect better than this. To add to this, I overheard the couple behind us complaining about their meals to the waitress. In summary, the hotel is a bit tired looking in places but that helped give it some Victorian period character and charm. I feel sure we will go back here again as we had no real problem with the hotel itself and the Clevedon area looks well worth exploring. The views even in winter weather were still impressive and we would love to see more in slightly better weather conditions. There is no denying that the disappointing evening meal spoilt our trip away (a lot) and next time we will walk into Clevedon and try dining there instead. Because of the meal we were left feeling a bit cheated and so it can only be 3 stars from us on this occasion. Hopefully next time our impression will be a lot better.

"Hotel full of character"

5
26/01/2016

We had a very pleasant 3 night stay with a well appointed room including some nice little extra touches ie, floral arrangement, water and mints.The bed was very comfortable and the room was warm, very important for a January stay. The staff were all very helpful and pleasant. We had one bar meal in the hotel which was average.

"Very good for the price"

4
20/01/2016

I have stayed at this hotel a few times now and each time I have been happy with it. There are a few places that the hotel looks a little dated but I do stay in a standard room. The delux rooms might be be a totaly different story. The staff are great and will always help with anything you need. The location is great and if you have a room at the back you will have great views over the sea. I have been a few times and would defiantly stay again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear John C Thank you for your review and for choosing our hotel for a return visit. Your feedback is very much appreciated and I will ensure that the dedicated team here at the hotel have the opportunity to read your kind words and thoughts. Thank you for choosing the Walton Park Hotel, we look forward to welcoming you back again on your next visit. Kindest regards Guest Relations Manager

"Lovely Old Fashioned Hotel "

5
19/01/2016

Stayed for one night before flying off to Kraków from Bristol Airport. Had a room overlooking the Severn and Wales. Large comfy double bed. Lovely breakfast cooked to order. Hotel is old fashioned but it all adds character. Couldn't fault the place and had a wonderful stay. Staff really friendly and helpful. Function was on when we stayed and the hotel emailed us in advance to pre-warn us and apologise. It was a christening party in a function room and it didn't cause us any problems at all but at least they had the decency to tell us. Definitely recommended.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear SteveRandJaneR Thank you for choosing to stay at the Walton Park Hotel and for sharing your experience on Trip Advisor. Your complimentary comments are very much appreciated and I was delighted to read that you found the services and facilities to your satisfaction. The dedicated team at the Walton Park strive to ensure that all of our guest have a memorable and comfortable stay and we are always delighted to read that they have succeeded. The Walton park is indeed an older style hotel but this adds character and atmosphere which we hope enhances our guests enjoyment of their stay. Your feedback is much appreciated and we look forward to welcoming you to the Walton Park Hotel again soon. Regards Sabrina Cox Guest Relations Manager

"Night away"

4
16/01/2016

Old hotel overlooking the Bristol Channel. We chose a Channel facing room with views over to Wales, worth the extra money. Friendly staff even though there was a mix up over my booking - I hadn't had an immediate confirmation from their website so booked on another one so they had 2 bookings for us. Room was clean and comfortable although as we were at the end of the corridor it took a while for the hot water to come through the tap. Bar food was fine, breakfast was the standard hotel hot buffet.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear sheilb53 I would like to thank you for choosing the Walton Park Hotel and for taking the time to share your experience on Trip Advisor. I would like to apologise for the mix up with your booking, however I was pleased to read that our staff were friendly and the situation was easily resolved and that you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Regards Sabrina Cox Guest Relations Manager

"Disappointing"

1
13/01/2016

We stayed here recently whilst on business and paid the upgrade for the "Superior Room" with a sea view. On arrival the hotel look really quaint and nice and had plenty of parking. The lady on reception was pleasant and helpful. On our way to our room the lift was broken so goodness knows how we would have managed to get up the stairs had we have been disabled. In the landing towards our room were 2 dirty looking old mattresses lent against a wall (nice!!) Once in our bedroom,the room was a good size with tea and coffee making facilities and the view was brilliant.The bathroom was laid out with shampoo and shower gel. Whilst laid on the bed i noticed the ceiling was full of cobwebs so i took on myself to get rid of them (if i saw them why hadnt the cleaner??) Also the dust on the skirting board was thick and had not seen a duster in months. We were disappointed to see that although the room was of a decent size it did only have a double bed in it,however the bed was really comfy. Next morning we had paid for breakfast so went along to the restaurant. There was just one lady checking room numbers against names of people who had paid for breakfast and she was also serving tea and coffee,she was really helpful too. We had to wait for plates as they had run out,the plates were cold. Cereal and fresh fruit juice were on offer along with a buffet cooked breakfast. I would have liked the offer of Poached Eggs but there was nothing advertising anything other than the buffet cooked breakfast. This is classed as a 3*Hotel and although the staff were all really friendly we were so disappointed with our stay,we had stayed here a few years ago and loved it. We would not recommend this hotel to anyone

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Ricardo Thank you for your feedback, I was very pleased to read that our dedicated team offered the level of service that we pride ourselves on. I was however disappointed that we were unable to exceed your expectations. The hotel is undergoing an extensive refurbishment with all public areas and many of the bedrooms already completed, I would like to assure you that should you return for a future stay we can assure you of a comfortable and enjoyable stay that will certainly exceed your expectations. Your comments have been shared with the management and any areas that require attention will be addressed to ensure all our guests enjoy our period property to its full and wonderful potential. I do hope you will allow us the opportunity to welcome you back again soon. Kind regards Guest Relations Manager

"Another return visit"

4
13/01/2016

We visit Clevedon fairly regularly and use the Walton for our one or two overnight stays. The refurbishment of the rooms appears to have gone well and we were very comfortable. We took advantage of the restaurant for our evening meal on this occasion and throughly enjoyed the Roast Pork. The main bar was refurbished a couple of years ago and to me is a bit sparse and not very inviting due to the decoration and furnishings. That said, we will be back...............again!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear xippix Thank you for your review and for choosing our hotel for a return visit. Your feedback is very much appreciated and I will ensure that the dedicated team here at the hotel have the opportunity to read your kind words and thoughts. Thank you for choosing the Walton Park Hotel, we look forward to welcoming you back again on your next visit. Kindest regards Guest Relations Manager

"New Year Break"

5
09/01/2016

Great hotel with friendly staff in a fantastic location. Views from the breakfast room were stunning. Everyone was really helpful and nothing was too much trouble. We had a lovely day in Cheddar and some great walks along the clifftop. Full choice of breakfast .

"Fabulous old world charm"

5
07/01/2016

In the area on business and found this hotel on a Google search. What an absolute gem. If you like modern then this hotel isn't for you but we loved the old world charm, great service, friendly staff and fabulous food. Will definitely be back.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Sharon C Thank you very much for taking the time to share your feedback following your recent stay with us. I was delighted to read that you found our hotel on Google and thoroughly enjoyed your experience. I will be sure to pass on your comments to everyone here at the hotel who I know will be very pleased that they could help enhance your stay. We do hope we have the pleasure to welcome you back again soon, and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website and we will be only too pleased to assist in any way we can to ensure you of another comfortable and enjoyable stay. Thank you for choosing the Walton Park Hotel. Kindest regards Guest Relations Manager

"New year celebration"

5
04/01/2016

situated in a beautiful position ( on edge of Bristol channel) for exploring Bristol & the West country. lovely large and very clean rooms. Great helpful manager and staff. New year party banquet was superb well presented and a great menu with live music and a piper it made new year special, really good value, must be great for relaxing in the grounds and walks in better weather. lovely buffet breakfast

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear coaltownjack Thank you for taking some time to review our hotel following your visit to welcome in 2016. Your feedback and comments are truly appreciated and will be shared with the management and staff here at the hotel, and I know they will be very pleased that they could help enhance your stay and experience of our period property. Thank you for choosing the Walton Park Hotel, we do hope we have the opportunity to welcome you back again soon. Kindest regards Guest Relations Manager

"New Year's Eve celebration "

5
03/01/2016

My husband & I, together with 2 friends paid £75 each for our New Year's Eve celebrations & we were not short-changed. I hadn't been to this hotel for a while, despite living locally, & was very pleased to see that it had been updated & smartened up in the meantime. On our arrival we were given a champagne-type cocktail, & we went off to the bar to drink that & await our call to the dining room. This was beautifully set out with tables of all sizes & the atmosphere was very convivial. We enjoyed a 7 course dinner which included coffee. A lovely touch was the haggis course being piped in by a bona fide highland bagpiper, & a small tot of whisky to toast it. We all enjoyed our meal & we were delighted with the waiting staff, of whom there were plenty - nice to see there was no skimping - so everything ran very smoothly. During the food there was a great singer called Holly (apologies - I missed her surname) who walked & wiggled her way around us all serenading us with fab songs. After the meal the DJ got going, & so did the dancing. Lots of old favourites & newer stuff as well got everyone up on the dance floor at least some of the time! It's a long time since I went to bed at 2.30am but I did on this night. A wonderful evening that I didn't want to end!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Amfin Thank you for your review. It is always a pleasure to read when a local resident visits our hotel and enjoys the recent and ongoing extensive refurbishment. I was also delighted to read that you, your wife and your friends thoroughly enjoyed our New Year's Eve Celebrations, I will be sure to share your comments with everyone here at the hotel. Your feedback is very much appreciated and helps to ensure we continue to offer the levels of service and standards that we pride ourselves on. Thank you for choosing the Walton Park Hotel, we do look forward to welcoming you back again soon. Kindest regards and many thanks. Guest Relations Manager

"Another great New Year"

4
02/01/2016

We have just had our 9th New Year at Walton Park and it never lets us down. The staff are so friendly and always remember us and make us feel welcome. Many of the staff are the same each year which shows loyalty. The hotel is being refurbished a little at a time so some rooms still to be done but the charm of this hotel is its character which comes from being an old building. They have encorporated some contemporary style as well which works. We love it and will continue to visit as often as we can. Well done to all the team.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear lyndsey2016 Thank you for your review and for choosing our hotel for the 9th consecutive year to celebrate the New Year festivities. Your feedback is very much appreciated and I will ensure that the dedicated team here at the hotel have the opportunity to read your kind words. Thank you for choosing the Walton Park Hotel, we look forward to welcoming you back again on your next visit. Kindest regards Guest Relations Manager

"Nice, comfortable, quirky Best Western"

4
02/01/2016

We stayed in the Walton Park Hotel for a Twixmas break 2015. Its a lovely old hotel and the staff were all very efficiend, friendly and couldn't have been more helpful. Breakfast was very good and food was all hot. Word of warning - we stayed in room 208 which is an executive room. Lovely room looking over the water - but ask if there is a function before you take a room. Ours was directly over the DJ and speakers and the whole floor shook - couldn't hear TV. We complained and immediately without question we were given a another room for the one night - wasn't executive but was quiet. It wasn't very romantic carting bedstuff up and then realising we had forgotten something and having to go fetch. The other 2 nights room 208 was really peaceful and we could hear the water and watch the evening lights on the other side of the channel. They did look after us by moving us quickly - but you can avoid that by booking a "classic" seaview room in the first place. We will go back and that is exactly what we will do. I have given very good as sleep quality as we did sleep well in the other room on the first night and oour proper room the other 2 nights.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Lin C Thank you for taking the time to review our hotel. I was delighted that you enjoyed your stay, however I must apologise for any noise disturbance encountered. I was pleased to read that we could rectify the situation quickly and that you enjoyed the peaceful sea view room. I will be sure to pass on your feedback to everyone here at the hotel. Thank you for choosing the Walton Park Hotel, we do look forward to welcoming you back again soon. Kindest regards Guest Relations Manager

"Hotel very tired and in need of a re-furbish"

2
01/01/2016

Hotel cold, bath/shower taps seized, black mould in-between tiles around bath, bed very uncomfortable, paper peeling from ceiling, the room just not up to the standard you expect from a Best Western Hotel. the staff though were fantastic the young lady on reception went out of her way to help when we refused the attic room we were first allocated.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Ian D Thank you for your feedback, I was very pleased to read that our dedicated team member offered the level of service that we pride ourselves on. I was however disappointed that we were unable to exceed your expectations. The hotel is undergoing an extensive refurbishment with all public areas and many of the bedrooms already completed, I would like to assure you that should you return for a future stay we can assure you of a comfortable and enjoyable stay that will certainly exceed your expectations. Your comments have been shared with the management and any areas that require attention will be addressed to ensure all our guests enjoy our period property to its full and wonderful potential. I do hope you will allow us the opportunity to welcome you back again soon. Kind regards Guest Relations Manager

"excellent service, from very professional staff."

5
31/12/2015

Third stay in 6 months, This time it was the saturday and sunday after xmas. Welcomed by a smiling and well rehearsed receptionist 2 hours early, but there was no problem or fuss, just given our room key and took the bags in. room was sea facing and on a lower floor than we have had in past visits but it was spotlessly clean very spacious and had a great view over the bay. Beds were very comfortable and evrything was in order. We had already been notified that there would be a function on sunday night and our room wasn't in an ideal position but they would change it if we wanted. we were not told that the restaurant would not be open on boxing night but they could do us sandwiches if we so desired, wesaid no could they please find us a local restaurant to eat in. they looked for one that was open for over an hour with no luck but the lady who was in charge offered either to take us to somewhere for a pub meal and drive us back ! or we could order a takeaway and carry on drinking in the hotel, she volunteered to fetch it and supply all the utensils and serve it as room service (no cost). this in my opinion made up for any problems there were and i think she did a wonderful P R job. the function was a little noisy but nothing out of the ordinary and the breafasts are as good a buffet as you will get. A BIG THANK YOU TO ALL OF THE STAFF AND WE SHALL DEFINITELY BE RETURNING SOON. Thoroughly recommended.

"The dry vomit a few days old on our "freshly made" bed was telling"

1
30/12/2015

We booked 2 "executive rooms with views, 3 months in advance with Best Western to arrive from Australia to be palmed off on rooms we hadn't booked. They smelt so bad we asked for different rooms. Understanding then we had not been given the rooms we pre-booked we finally got a discount and 2 other rooms 501 and 502. We settled in to suddenly notice a heap of dry vomit down the side of the bed, and the toilet wasnt cleaned and there were pubic hairs and urine on the walls. We complained the the duty manager, a young boy called Chris was clearly unqualified and was rude, had no skills to handle the situation, totally dreadful manner. We had to wait 3 hours to get a letter as we realised checking our bank account the hotel had been taking money from our account not due. We even called our australian bank and Chris told them he didn't accept they were a bank and they couldn't prove they were (national australia bank!) It would have been a comedy at any other time. Chris when doing a refund actually charged us double again, all the time telling us it was our fault. Finally at past midnight after threatening the police, we saw an assistant manager, who provided what our bank had requested to ensure our refund for the over payments the hotel had taken unauthorised as well as repayment of the room. Not a sorry, nothing, just abuse. This hotel is dreadful and we intend to complain in every channel available to us. - Hotel Hell

"Friendly and comfortable"

4
29/12/2015

Recently had our wedding reception at the hotel and couldn't fault the staff for their help and attentiveness. Its true that the building is old but it has charm and our guests all seemed happy enough and were impressed with the views and the food - especially the breakfast.

"Very comfortable"

4
27/12/2015

Stayed over Christmas for 6 nights. Super comfy bed, good shower, spacious room. Very noisy one night - an event was on, and it was very noisy from my room on the 1st floor. I could also hear the people in the room next to mine. I could hear their conversations and their bed creaking. I was disappointed as I stayed here in the summer and had fabulous rooms for a cheaper price. My room had sea views but they were over the roof of the room below.

"A sad experience"

1
21/12/2015

This is a huge old building with wonderful sea views (see photo). However it is very run down and seems to specialise in large disco events providing what looks like "pub grub", and as the management must know full well, the bedrooms are in poor state and in need of a thorough up-date. The position of the hotel and the wonderful old public rooms have the potential for a really fine shake-up. Our room was of adequate size. But problems started as we got ready to go to bed. The toilet seat was so loose that it gave you a severe jolt when you sat down. Not good for an otherwise fairly fit 70 yr old. The water in the shower was very difficult to control. Very hot water changed to cold and back again before you could settle it at a reasonable temperature. Ok for bath maybe, but dangerous in a shower. Although management later said there was a non-slip mat in the bathroom, we found none. They also said that by regulation they only need two bathrooms to have hand grips. So they provided the bare minimum (none in ours) and a style of shower/bath that could prove tricky at any age. The mattrass and bedding was of such poor quality that we simply couldn't sleep on it, so we finished up on the floor! There was even a cigarette burn in the spare blanket. The breakfast was fine. We would like to mention the very helpful young manager. He was attentive and efficient. Other staff were difficult make contact with. We spoke with the front desk manager about our experience in a constructive manner without anger. She must have heard this type of complaint many times, judging by tripadviser reports.She dealt with us well, and immediately offered a 20% discount. Until the place is completely refurbished we would absolutely not suggest this a good place to stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear cnhc Thank you for choosing our hotel for your recent visit to Clevedon. Our period property is indeed located in a perfect Cliffside position and offers stunning views out across the water and I was glad to read that you enjoyed the wonderful panorama. However I was disappointed to read that your stay did not live up to expectation, the hotel has recently undergone some mayor refurbishment to the public areas and as can be read from other reviews many of our guests appreciate the tasteful and contemporary feel we strive to achieve. I would also like to point out that during the festive season the hotel hosts private functions and Christmas Parties for local businesses and guests enjoying this wonderful time of year, I sincerely apologise if you encountered any inconvenience during your stay. Your comments are very much appreciated and help to identify any areas of our hotel that falls below our own high standards of customer expectation and service. I do hope you will consider a return visit when next visiting the area so that we may exceed your expectations at every opportunity. Kind regards Guest Relations Manager

"Don't stay Fridays if you want sleep"

1
19/12/2015

Booked in on 19th December 2015. Firstly hotel room wasn't like the photo, it also enough had just enough room for the double bed and the sloping roof didn't help. Squeezing past the bed to get to the small bathroom was a bit much. 'Pokey' sums it up I guess. Mould on the bathroom ceiling, bathroom sink that took ages to drain, just not what we expected from the info on the web. The worst bit was the disco that felt like it was directly beneath the room that went on until 12.30pm. I could not only work out what each song was but also understand exactly what the DJ was saying. Stopped on time but then the furniture was dragged across the wooden floor, I guess to return the room to a breakfast setting. We weren't told about the disco online when we booked, or when we checked in so we didn't have the choice to book elsewhere. When I called down to reception to ask what was going on I was told matter of fact that the disco stopped at 12.30am, no apology or comment when I asked why we hadn't been told about it. Bad form, really bad form.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Lesley G Thank you for taking the time to post a review following your recent stay at the Walton Park Hotel. I was disappointed to read that we were unable to meet or exceed your expectation, we strive to ensure all of our guests have a comfortable and enjoyable experience whilst staying with us, however this does not seem to have been the case during your stay and for this I would like to sincerely apologise. We at the Walton Park pride ourselves on the levels of customer service and standards that we offer and your feed back will help us to identify any areas in which we are failing so that we can avoid any future repeat of the failure . Thank you for choosing the Walton Park Hotel. Regards Sabrina Cox Guest Relations Manager

"Should be better!!"

3
19/12/2015

Stayed here for one night! Tuesday, first impression was that it was at one time a very "regal" hotel. The rooms, the one we had, were very tired. Carpets very worn and discoloured. For the money we paid for the room I would of expected proper glass drinking glasses rather than the very cheap very flimsy plastic cups!! As we booked a room for two I would expect two bottles of mineral water not one! Two packs of biscuits, not one! The furnishings in the room could all do with replacing. The bed was very big and very comfortable. The bathroom was clean but again very old. We went down into the bar but it lacked atmosphere and could of done with some back ground music. It was the week before Christmas and I have never seen such a poor show or lack of Christmas decorations. The breakfast in the morning was very good, help yourself to all that was available, the only down side was the Lady walking round like someone out of the "Gestapo" there is no carpet on the floor, not a problem, but she wore heels so she sounded like she was on "Guard" the other young girls in the restaurant were all very pleasant and they smiled!! I would only stay at this hotel again if they either have a refurbishment or leave it as is and reduce there rates!! I have stayed in Best Western hotels all over Eurpoe and the U.K. and I would say that standards wise this is by far the worst

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Nigel P Thank you for your review . Please accept my apologies for not exceeding all of your expectations during your recent stay with us. We strive to ensure that all of our guest have a memorable and comfortable experience and I am disappointed that this was not the case for you. There should indeed have been two bottles of water etc. provide and this appears to have been an oversight as the room was previously used for single occupancy and again I apologise. I was however pleased to read that you found the bed comfortable and enjoyed your breakfast. Your feedback is important to us as it helps us identify areas that our guests feel could be improved to enhance their overall experience. Thank you for choosing the Walton Park and I do hope that we have the pleasure of welcoming you back. Regards Sabrina Cox Guest Relations Manager

"excellent value for money"

4
17/12/2015

£52.50 for 2 night bed and breakfast, buffet breakfast. £10 for dog. Good views, a repeat visit for us. Good for staying when picking up my son from university at Bristol. Will stay again. Good for walking along the front and marina with dog.

"Stunning"

5
17/12/2015

A stunning setting with views across the waters. Lovely rooms with more than enough room and spacious bathrooms. The buffet breakfast is really well cooked and tasty. The wifi is free and really fast for the area. The building is nice to walk around and take in the features. 5/5

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear LilBen_11 Thank you very much for your kind review. I was delighted to read that you enjoyed your stay with us and were able to walk around our lovely old building and enjoy the stunning views. I was also pleased to read that you found your room comfortable and enjoyed our buffet breakfast. Your feed back is very important to us and will be shared with the management and team at the hotel to ensure we continue to deliver the standards and services that we pride ourselves on. Regards Sabrina Cox Guest Relations Manager

"Wedding in May 2015"

5
11/12/2015

We had our wedding here in May 2015, before we went to see the venue we were dubious due to the price but we needn't have worried, it couldn't have been more fantastic. The food was amazing, the hotel had a lovely quaint charm, the views out of this world but the main thing was the staff, I have never come across so many people that will do anything for you. The downside of the venue was we had our marriage downstairs as I had fallen in love with the room but there was no lift so it is difficult for people with mobility issues now my mother in law just before the wedding got diagnosed with cancer and had an operation, she attended the wedding but towards the end had a fall on the stairs, the staff carried her to her room, looked after her, made sure she was ok and on their breaks went up to sit with her and made sure the we'd carried on without a hitch, the staff worked ridiculously long hours, I'd go to bed and see the same staff serving me breakfast however they genuinely wanted to do it. People say this hotel is tired however it is an old fashioned hotel with amazing views, good food and staff that would do anything for you, I'm not sure how you couldn't love this hotel

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Beckie 63 Thank you very much for your kind review following your wedding at the Walton Park Hotel. We consider it a honour and a privilege to be the venue for such an important occasion and strive to ensure that both the Bride and Groom and the guests have a memorable and enjoyable time. I was delighted to read that we were able to ensure that your day went with out a hitch and I will ensure that I share your kind words with the dedicated team at the Hotel. Thank you for choosing the Walton Park for your special day. Kind Regards Sabrina Cox Guest Relations Manager

"One Night stopover"

4
08/12/2015

I stayed over for one night prior to a meeting the following day. The room was very clean, modern & comfortable. I had an evening meal in the Bar & Breakfast the next morning, both very good. The setting of the hotel, overlooking the Severn estuary is stunning and I found the staff helpful & courteous. I will be staying at the hotel in the future due to work commitments and will recommend it to anybody.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Gary W Thank you for choosing the Walton Park Hotel and for taking the time to post a review of our Hotel. I was delighted to read that you had a pleasant stay and that you found your room to be clean and comfortable and also you enjoyed both your evening meal and breakfast. We strive to ensure that all our guest have a memorable and comfortable stay enhanced by our helpful and courteous team. Thank you again for your review and recommendation and we look forward to welcoming you when you are next in the area. Kind regards Sabrina Cox Guest Relations Manager

"A late night arrival but a beautiful morning changing skyscape of the impending storm."

4
05/12/2015

Very clean spacious and comfortable attic room with small wonderful view over the cliff and sea to Wales. Pity that biscuits and water only supplied for one of us, I'm sure they would have come had I asked. i wish it was clear i hotels whether the end time of self service breakfast means all food disappears then or you need to arrive by then and food will remain available till say tables are cleared or for 30 mins. I think three other lots of people turned up ate which isn't fair on staff and one never knows what the situation is re food.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Jenr790 Thank you for taking the time to post a review following your stay at the Walton Park Hotel. I was delighted to read that you enjoyed your stay and the wonderful views from the hotel. Your feedback is very important to us as it helps us identify areas that our guests feel could be improved to enhance their overall experience and enjoyment . Thank you for choosing the Walton Park Hotel and I do hope that we will have the opportunity to welcome you again soon. Regards Sabrina Cox Guest Relations Manager

"A lovely stay"

4
23/11/2015

After reading some of the previous reviews I was a little concerned about what we would find at the Walton Park. I need not have worried. We had requested a room on a high floor with a sea view. Jacqui, the booking manager, had arranged this for us and we stayed in room 503. It was lovely. Both the room and the bathroom were spotlessly clean and in good order. All the staff we met were friendly and very helpful. The breakfasts were edible and well presented, the dining room delightful and the meal we had in the bar was good. All in all we found it very good value for money for a 3* hotel. The Walton Park is an old style hotel. It has character rather than the uniformity found in chain hotels and this works for me. I have traveled widely and have stayed in most types of accommodation ranging from Rest Houses to 5* and I found this hotel to be perfectly fine. It is not a Travel Lodge/Premier Inn type of hotel and does not pretend to be and for this I am grateful. It made a very pleasant change. Many thanks to all.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Janine B Thank you for choosing to stay at the Walton Park Hotel and for sharing your experience on Trip Advisor. Your complimentary comments are very much appreciated and I was delighted to read that you found the services and facilities to your satisfaction. The dedicated team at the Walton Park strive to ensure that all of our guest have a memorable and comfortable stay and we are always delighted to read that they have succeeded. The Walton park is indeed an older style hotel but this adds character and atmosphere which we hope enhances our guests enjoyment of their stay. Your feedback is much appreciated and we look forward to welcoming you to the Walton Park Hotel again soon. Regards Sabrina Cox Guest Relations Manager

"Enjoyed our stay"

5
23/11/2015

This is our second stay at Walton Park Hotel and we enjoyed the experience again. Beautiful hotel, lovely sea view and helpful, friendly staff. Very good buffet breakfast with a good selection of hot and cold items. Plenty of parking. Recommend for business or pleasure.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Alison N I was delighted to read your review of the Walton Park Hotel following your recent return visit. I would like to thank you for your many positive comments and I am delighted that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Your feedback is always very important to us to continue to evaluate and improve our service and standards. Thank you for you kind words and for recommending our hotel . We look forward to welcoming you back to the Walton Park soon. Regards Sabrina Cox Guest Relations Manager

"weekend"

4
23/11/2015

lovely old hotel with pleasant staff who go out of the way to please. Location is lovely looking over the Severn to wales breakfast was excellent and the evening meal in the restaurant was good value for money

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear phil352 Thank you for your kind review following your stay at the Walton Park Hotel. I was delighted to read your comments regarding the service, facilities and the friendly team members you encountered during your stay. We strive to provide all our guests with a memorable and comfortable stay therefore it is a pleasure to read your review. Your feedback is appreciated and I hope that we will have the opportunity to welcome you to the Walton Park again soon. Regards Sabrina Cox Guest Relations Manager

"One night stay"

3
22/11/2015

Only stayed one night on arrival check in was quck we was given room 514 on second floor basically a loft room it was clean and plenty of coffee tea etc but not what I was expecting looking at pictures online bathroom was small and very cold no heating in there and fan was so noisy there was always hot water .also the chair they put for dressing table was a dining chair that did not fit underneath the desk properly . we had a few drinks in the bar which was really nice looking out across the sea lovely leather sofas all the staff I found really friendly night porter would serve you drinks after bar staff went home .was really disappointed to use the toilets next to the bar to find toilet did not fill up in time to flush not good my partner used the ladies and lots of broken tiles . we had breakfast which was really nice eat as much as you like very fresh and good quality the hotel is in a good location really needs some money spent on it there is a lot of really nice features and old world touches but could be better for price you pay prefer premiere inn the car park is a nightmare the one light turned off about 8 security risk for guests and vehicles....

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Markyc I would like to thank you for choosing the Walton Park Hotel and for taking the time to share your experience on Trip Advisor. I was disappointed to read that we were not able to meet or exceed all of your expectations during your stay and I do apologise for the inconveniences you experienced. I was however pleased to note that you found the hotels location to be convenient the staff to be friendly enjoyed the buffet breakfast and spent an pleasant evening enjoying the views. We value your feedback and look forward to welcoming you back soon. Regards Sabrina Cox Guest Relations Manager

"Weekend Break"

5
21/11/2015

Victorian coastal charm. We loved it. We had a great room with huge windows overlooking the channel. Lovely views over to Cardiff and Newport. Close to the pier and all the great little independent shops to explore. Staff were very courteous. Especially the lass from Glasgow who served our breakfast. Thankyou. We ll come back.

"Getting better "

4
19/11/2015

This is our third stay here and we never have anything to complain about, we can see the restoration that's going on. Staff are always friendly and food is always good. Good value for money. Great views.

"Disappointing quality of food"

2
19/11/2015

Last time I visited this hotel was at the beginning of the year when I was struck by the tired decor (especially the drab and bland entrance hall...not an ideal first impression!). On that occasion I was disappointed to be served stale bread with my lunch ! Thought I'd give it another try this week and fully expected a better experience-certainly expected the decor would have been improved as I assumed this was very much 'work in progress' when I first visited. Absolutely no change on this front and likewise with the standard of the bar food......opted for the salmon fishcakes with stir fried vegetables thinking this would be a lighter/healthy option! Far from it! Fishcakes appeared deep fried and veg was floating in grease. Didn't complain as was being treated to lunch but certainly won't be visiting for a third time.Lovely location but potential is far from realised.

"Good location, good price, tired..."

3
17/11/2015

Stay here fairly often on business, mainly as it is £20 night cheaper than the Travel Inn or Travel Lodge in Portishead. Staff very pleasant with some good views over the bay in the summer. Bar food ok and breakfast also ok, but hotel is a bit tired and in need of refurbishment and updating. However for the money - better than a plastic, pre packed, mass produced hotel any day.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Nathan N Thank you for taking the time to share your experience on Trip Advisor and for choosing to stay with us at the Walton Park Hotel. We were pleased to read your positive review and that our dedicated team were friendly and helpful. We have an on-going programme of refurbishment at the hotel and are continually updating and upgrading both guest rooms and public areas in order to provide a comfortable and enjoyable stay for all our guests. We hope that we will have the opportunity to welcome you to the Walt