Stamford Plaza Melbourne, WorldHotels Elite

Great service, great location and very comfortable stay - good check out time. Great Inroom dining with optional restaurants and bar.

I would revisit this place again

We went for my birthday weekend and loved it. We even had breakfast there. We loved the hotel rooms; the beds were super comfy, and we loved the in-room shower.

The absolute highlight of the trip was checking in to find a complimentary upgrade to a Deluxe King Suite. The room was incredibly spacious, complete with separate living zones, a full kitchenette, and a luxurious spa bath in the marble bathroom. The sweeping city views right from the suite windows made the space feel even more special and made it hard to want to leave the room. The location at the prestigious "Paris End" of Little Collins Street puts everything right at your doorstep. Endless Food Options: You are within a few minutes' walk of Chinatown's bustling lanes and the city's iconic hidden laneway dining and rooftop bars. Premier Shopping: High-end retail therapy is incredibly easy, with the premium fashion boutiques of Collins Street just one block over and Bourke Street Mall only a short walk away. Getting around Melbourne is a breeze from this property. The hotel is exceptionally close to transport links, including a quick 5-minute walk to Parliament Station and roughly 10 minutes to Flinders Street Station, alongside instant access to major CBD tram networks. The staff's warm hospitality and the generous room upgrade truly provided a seamless 5-star stay.

We stayed 3 nights. Room was cleaned once during our stay which I feel was unacceptable given the price and standard I would expect from this hotel. When we arrived back into the room after they had serviced it, rubbish had been left on the floor n glasses had not been cleaned that we had used. I was really looking forward to being treated with a luxurious stay but I was left feeling like I had stayed at some 3 star hotel. Can't recommend n won't stay again

This hotel was a mixed bag. Would I stay here again yes. It is definitely not 5 star & I am unsure how they are able to advertise it as such. Stayed in a 1 bedroom king suite. Positives - location. Attending a game at the MCG & it was an easy walk to & from the ground. Lots of good restaurants close by & easy access to shopping in the mall. Close to theatres if you are attending a show. The bed was comfortable & block out blinds kept the room dark in the morning. Negatives - Dated with all facilities very aged. Stains & iron burn marks on the lounge suite. Very little natural light made the room feel dark with lights needed on at all times. The later evening room service was very limited. The staff whilst not rude were not overly friendly or accomodating of requests. The buffet breakfast had a good enough selection but basic & the restaurant felt more of 3-4 star hotel than 5 star. Overall for what was paid it was good value but I certainly wouldn't be paying 5 star prices to stay here or expecting 5 star services/quality.

The rooms are in need of a refurbishment, staff could not speak good English and were short and a bit rude. They had loud music playing outside Harry's in the lane between there two buildings till 10 pm so you could not get to sleep

A beautiful hotel with excellent service. Shame Harry's bar closed too early The room was luxurious and spacious. Parking was close by and decent price. Good value for money. Would definitely stay again. The staff were helpful and polite

Have been staying here upon visiting Melbourne since 1995 because of its location and the superb sized suites and their amenities. The suites are excellently designed and appointed giving great options if travelling with others. They have a classic design which transcends fads and fashions. Regrettably this is let down by the abysmal service, except on reception. This most recent stay was spoilt by a number of things which I had raised but which were never acknowledged or solved. Harry's Bar is most unfriendly, cold, grossly under staffed and generally uninviting. I waited up to 5 minutes at breakfast to even be acknowledged let alone seated. The breakfast was not very appetising. The staff there seemed to be very busy as tables remained uncleared. Room service was not answered when rang and went to an answering phone. Their environment programme appears to be just a scam as the benefits offered were never delivered and once this was raised still nothing was done about providing the benefits. Overall a lovely hotel and suite is ruined by the lack of staff and apparent lack of concern by management. I stayed for over one week. Even written complaints were not addressed. Unfortunately, after all this time I shall be looking elsewhere for my next visit to Melbourne.

Great location, pleasant staff, fabulous breakfast, very comfortable rooms with everything you need for a enjoyable stay

The Stamford was a beautiful place to stay for my daughter's hens night weekend. All staff had great attitudes and made all of us girls feel very welcome. And the rooms are absolutely beautiful, I felt like royalty for a night. Wonderful stay, clean beautiful rooms, professionalism at its best at reception, I will definitely be returning here.

I was extremely disappointed with my stay at Stamford Plaza Melbourne. The biggest concern was the condition of the bathroom. There was extensive black staining and mould/mildew-like buildup around the shower screen, seals and bath edges, together with dirty and heavily discoloured grout and sealant in multiple areas. This wasn't a tiny spot that had simply been missed during cleaning. It was visible throughout the shower/bath area. I've included photographs with this review so others can judge the condition for themselves. There were also several maintenance and comfort issues. The air-conditioning/heating controls were not functioning correctly, leaving the room feeling damp and uncomfortable. I reported this on my second night. A gentleman from Reception came to the room and attempted to reset the system, but unfortunately this didn't resolve it. He arranged an additional blanket for me instead. The fridge was also so cold that it froze my drinks. The room was noisy, and I found the television offering surprisingly limited, with basic channels or the option of casting your own content. I do want to acknowledge the staff. The gentleman from Reception who tried to resolve the temperature issue was absolutely lovely, helpful and genuinely made an effort to assist. Breakfast was also very good, and while I found the dinner menu quite limited, the food itself was enjoyable. Unfortunately, those positives couldn't outweigh the condition and comfort of the room. I don't expect any hotel stay to be flawless, and an occasional maintenance issue wouldn't normally warrant such a poor review. However, this wasn't one isolated problem. It was the combination of cleanliness, maintenance, temperature, dampness, noise and amenities that made the overall experience so disappointing. These are issues I would have been unhappy with at a considerably lower-rated property. For a hotel presented as five-star, my experience wasn't remotely close to the standard I expected.

Great location , friendly staff, warm and spacious rooms, lifts in working order 100% of the time. Food onsite was good quality.

Great location and affordable price — walkable to everything, clean rooms, easy stay. Room was clean and comfy. Loved my stay!

Hotel location, room, check in and check out all great. Except for the breakfast that was packaged with room deal. Poor service, poor food selection and critical utility either not working or not available

Location was fantastic for our theatre show. Amenities were great and the rooms were well equipped and quite. Harry's Bar was amazing

All staff were friendly and the room was ok but the pool was falling apart and the door to the bathroom was broken before I had even entered the room. The location was good but the price was way too much for what it was.

This hotel is in a perfect location for restaurants and shopping. The staff are very friendly and helpful. We had a very spacious two bedroom two bathroom accommodation. Perfect for a family stay.

My wife and I came to Melbourne for a weekend escape and to watch the Neil Diamond show at the Princess Theatre. We thoroughly enjoyed our stay and had a great weekend.

Lovely 4-night stay! Housekeeping staff were great and the room was spotlessly clean. Excellent location. Would definitely stay again.

Comfortable room. Good breakfasts, Jacuzzi lovely. Gym clean and very adequate. Room very quiet (some siren noise outside in a city inevitable). Service mostly excellent (one glitch with a taxi booking). The only things that could have been improved would be room cleanliness (a long time since some thorough cleaning eg skirting boards had been done, which was obvious and a bit disappointing) and lower, softer pillows (we did get a "low pillow" but that must still mean low for a very big person and not so good for a side sleeper).

Although located centrally I was really disappointed with our stay. I booked directly with the hotel and enquired about suitable accommodation for my daughter and I as a twin share. We were told the one bedroom suite with split king size beds. On arrive at 3.20pm our room wasn't ready nor available and we were told that we had to wait as housekeeping were too busy due to the weekend. There was little care or interest. The room is tiny and does not match the photo. Our room had no way to divide the lounge room with the bedroom. The bathroom and shower is very small and hard to turn in without getting soaked. We had problem with lights where one night a short circuit meant the fridge leaked everywhere. The room and furnishings are quite dated. Staff are inexperienced. The gym equipment however is excellent.

This was a very short stay just one night, but it was enjoyable and very relaxing. I have stayed at the Stanford Plaza in the past and it is still just as enjoyable as on previous occasions. We were only able to use some facilities, the pool and the spa due to time restrictions and they were very clean and warm, very relaxing and enjoyable. Our suite was spotlessly clean and very inviting. All the staff were welcoming and very friendly making our stay extremely pleasurable.

Nice comfortable hotel with great location to theatre dining and high end shopping 🛍. Liked the old vibe ambiance. Already booked again for Sep.

Good 5 star hotel, clean and friendly staff, quality furniture. Room needs improvements: more light at entrance, electric blankets, spare blankets, windows not able to be open, spa jets low pressure and too narrow, toilet requires ventilation fan All the rest good and comfortable

I booked two rooms together for a special hen night with my girls — our first time visiting Melbourne — and unfortunately, the experience at reception was quite disappointing. I had already requested when booking that the two rooms be together, but when we arrived, the rooms were not next to each other or even on the same floor. The receptionist told me that if I wanted the rooms on the same floor, I would need to check out and then check in again the next day. Unfortunately, this wasn't possible because we had already planned our trip and would be out all day. The reception staff were also not very friendly or welcoming. I was asked to pay a $500 deposit, but the receptionist didn't explain that the check-in process had been completed. She started doing something else, and I had to ask if everything was finished. A simple smile or a little more communication would have made a big difference, especially for a special celebration. It was disappointing because we were really looking forward to staying here and celebrating together. On the positive side, the location is very good and the check-out experience was much better and smooth. I hope the hotel can improve the friendliness and communication of the reception staff, as this really affects the first impression of the hotel.

I was really hoping to like this hotel because the deal was so good. Unfortunately it was not a good experience. The rooms were noisy - could hear the foyer and lift all night and the paper thin walls meant people walking past sounded like they were inside. I had initially requested a quiet room away from lifts and this was completely ignored. I also discovered that there were no accessible electrical wall outlets next to the bed which meant I couldn't plug my phone in overnight. This was very strange like they purposely hid them from guests. I asked for an extension lead from reception and they gave me a short adapter which was not long enough to reach the bathroom. I suggest to bring a lead if you decide to stay here. The food at Harry's was the biggest issue. It was the worst hotel restaurant meal we have ever had. It was so bad we were laughing. The skewers were over cooked and the nasi goreng was a flavourless glug. Would not recommend eating here.

Great location. Comfy and clean room ....1 bedroom king. Great value for money with breakfast included. Staff are friendly and accommodating. Will definitely stay again when next we go to Melbourne. See

Hotel has everything you need but needs updating the rooms are dark and bathrooms are really tired. Food is good. Coffee is good

Beautiful quiet peaceful hotel in the heart of the city. Service and welcome were professional and friendly. Room and bathroom were clean and comfortable. Comfy bed and pillows. Harrys Bar was great for a drink and snack. Tasty full breakfast with plenty of good choices without being over-wasteful with endless dishes of food as in some hotels.

We thoroughly enjoyed our stay at Stamford. The rooms are spacious and comfortable, the facilities are excellent, the spa is beautiful, and the breakfast was absolutely delicious. Our biggest appreciation, however, goes to the housekeeping and room service teams. They were incredibly kind, attentive, and responsive to even the simplest requests. Despite being clearly busy and under pressure, they always took the time to listen and responded promptly with genuine warmth and care. Stamford, you have a wonderful team of passionate, dedicated staff. Thank you for your outstanding hospitality and for making our stay such an enjoyable and memorable experience.

Perfect location for everything in Melbourne. Very clean, well looked after and comfortable rooms and bed. Very effective and friendly staff.

Beautiful atmosphere. Relaxing - Great Quality. The rooms are so comfortable and quiet and relaxing. I love that they take the bags to the room for you! Harry's Bar is quaint and friendly with great food so you don't even have to go far for a good meal! The Buffet Breakfast is Exceptional - and I especially loved the mini Chia Seed Pudding and Mango Smoothie.

The hotel is dated. No complimentary bottles of water. Spa bath didn't work. The hotel wasn't cheap, the cost was probably a little above average, I expect more. The staff were friendly and courteous. My review is not a reflection oonstaff.

We stayed here with the romance and Seduction package. Was so good would definitely do it again some time. Me and my wife were able to relax and unwind and the location and cleanliness of room was top notch.

Bit average with the room service. Ordered breakfast to be delivered due to restaurant opening hours. Still waiting. .

A wonderful room and wonderful service. I was particularly grateful for the help of those who check me in at 1 am in the morning, helping me park my car. Deeply grateful.

Terrible hotel, staff always trying to get more and more money out of you. Harassed me repeatedly for credit card to be put on file for no reason 4 days into a six day stay. Pubic hair in bathroom, room smells bad

I tried to book by ringing up and it was such a palava. The person on the other end of the phone Induni, clearly wasn't interested in booking me a room. She misspelled my name and email address and was super rude when I tried to correct her. She constantly contradicted herself, became confused and angry, and refused to put me through to someone else. I was on hold for an hour trying to talk to someone who could actually organise my booking.

Room very tired but this can be overlooked because of the high level of cleanliness. The customer service is first class, with everyone from the concierge to the housekeeping staff being extremely polite and professional. I can highly recommended the Stamford Plaza to anyone looking for accommodation in the city.

wonderful room and really comfortable bed, loved the temperature of the room too that we coudl control. Even the sofa was comfortable. Great valude for money . Spa bath in room terrific. All the staff had a smile and were very helpful

Comfortable suite at reasonable prices in great location with easy access to trains, shops and restaurants. The staff were generally very friendly and welcoming and made my stay very enjoyable. Management staff took effort to interact with guests by spending time in breakfast restaurant. Housekeeping needs improvement. As a long stay guest I had to report their failures to reception and management (after which everything was done very well)

The hotel room is quite unique, the atmosphere is relaxing. The furnitures are high quality. Its location is superb…..

We stayed for the weekend. Rooms are clean and a great size, feeling more like a small apartment. Dinner in Harry's Restaurant was excellent, and the omelettes at breakfast were a perfect start to the day. Most importantly all of the staff were friendly and helpful - we'll definitely stay here again!

This is a large hotel on Little Collins Street. Great location in a nice part of the city with upscale shops around the corner. Check in was efficient and the room was large with a separate lounge and dining area. The room was very dark due to being next to a tall building on the side street so there was no real view. It felt a bit claustrophobic. The room was also quite dated in its furniture and decoration. Not all of the jets worked in the spa bath. The pool area felt a bit neglected and was very small, needed a lick of paint here and there. Good points were the breakfast, nice choice and quality food, the beds and pillows were comfy.

Great location but hotel package inclusions were not a incentive. Eg. Included breakfast but this was not great. No room upgraded given. Didn't use a restaurant voucher but can't transfer this money to room cost. In room dining menu difficult to find....how can I order a coffee?

Keyur provides an excellent customer service. Much appreciated. Great location: easy access to the public transport. Good selection of breakfast options. With thanks.

Location is good but it's old and tired. Needs extensive renovations and updating. It has the potential to be a great hotel.

Just stay at the Stamford Plaza Melb - you will not be disappointed. Cameron the front desk associate made my check in a breeze and what a legend

Very friendly staff. Great location and beautiful room

Although rooms are showing some age, they were clean and comfortable. The staff were friendly and helpful. I would definitely stay again.

An absolute gem in the heart of Melbourne—my go-to hotel! I have stayed at the Stamford Plaza Melbourne many times over the years, and it never ceases to impress. My most recent stay was absolutely flawless. Check-in was an absolute breeze with zero wait time, and as a massive bonus, my room was ready for me at midday! This time, I stayed in a Superior Queen Room, which was beautifully cosy and incredibly welcoming. Despite the hotel's central location, my room was a peaceful sanctuary—free from any outside construction or neighbour noise. It honestly felt like I had the entire floor to myself. Speaking of location, you truly cannot beat it. It sits right in the heart of Melbourne's premier shopping and fashion district, with incredible food and public transport right at your doorstep. The Stamford Plaza remains my top choice in the city, and I will definitely continue to return!

We had a great night's sleep in our cosy room and really enjoyed the breakfast. However, the property feels outdated compared to its past glamour under the Stamford name. The bathroom requires urgent attention due to some mould issues. While it is rated as a 5-star hotel, we found that local 3-star CBD options offer much better value, lower prices, and superior amenities. Harry's Restaurant is great for breakfast, but our evening drinks experience was disappointing. Despite a quiet bar and clarifying our order three times (which was correct on the receipt), our simple spirits and mixers took 15 minutes to arrive and were served incorrectly twice.

Nice hotel and facilities, good location, clean rooms. No concierge service, no porter service, under staffed reservations desk. Atmosphere is absent. Nobody makes you feel welcome. It's like "We're Stamford we're pretty, we have 5 stars, be thankful you're here. Did you use the mini bar?" Behind the chrome and glass, nothing special.

Great location and staff. The buffet breakfast was a great inclusion. Room was nice and week appointed, the glass lifts were fun, the kids loved that and the pool and spa. Great gym and we enjoyed cocktails in Harry's bar. Will definitely stay again.

We were welcomed by Jeany at the front desk who was very helpful in recommending a few places to eat prior to going up to our room. The room was perfect for everything we needed and clean and comfortable.

Our queen bed suite n sitting area room was complimentary updated for our 45th Anniversary. We were put in a king apartment with bedroom n bath n sitting area with kitchen n lounge. It was totally awesome to be upgraded. Our 3 night stay was just wonderful. We felt very spoilt. We ate out at different restaurant in the city. It was very exciting n this hotel is just glorious. Our stay included breakfast. Thankyou to all the staff for a wonderful stay. I would definitely return. Patrizia n Greg

Our recent stay at Stamford Plaza was lovely thanks to a particular staff member who made us feel very welcome and went out of his way to ensure all our expectations were met. Gabriel takes the time to get to know his guests and clearly has a genuine interest in hospitality and his job which is evident with his guest interactions. Gabriel is a definate asset to Stamford Plaza Glenelg.

Loved staying at the stamford for a long birthday weekend, kids loved the pool and the self service kitchenette made eating a lot cheaper for the few days. Great location close to shopping and eating out.

Great location, and quite spacious room with the sitting area. The kids loved the pool. I really liked the laundry facilities as well, that was a nice surprise.

Amazing place breath taking Stayed with friends after seeing my mum out there

Excellent position right near the china town with plenty of good eatery's. Staff so helpful and relaxed. Nothing was a problem to them. Room very comfortable and well equipped.

Absolutely appalling experience. We waited 30 minutes to check in 30 minutes with one solitary staff member at the desk and zero apology. No concierge, no help with bags, nothing. The staff we did interact with were rude and dismissive, treating us like we were an inconvenience rather than paying guests. The room was no better. Bathroom facilities were tired and well below what you'd expect for the price, and the air conditioner was faulty broken fan speed. This hotel does not deserve the reputation — or the rates — it charges. Avoid.

Confortable , great staff. Keyur was professional and friendly.

The staff was very welcoming, breakfast was awesome with so much different choices, absolutely loved it when we were there. Definitely will go back when we get chance. Thank you so much for looking after us 🥰🥰

Fantastic location, rooms are always fantastic, so much better than a normal hotel. Staff so very helpful and polite. Buffet breakfast caterer to all taste.

I booked my accommodation a year ago and I have been upgraded to a queen suite. It's in a very good and secure location and you can choose to walk to some attractions, shops and restaurants or take the tram or bus. I love the room, it's clean and spotless. We have stayed in different apartment/hotel while visiting Melbourne in the past but this hotel is now our favourite.

Generally below expectation. A lot of faff, irritating moments and charged 3 times the amount of security hold on my card than was in my booking confirmation.

It was not very pleasant. Came home to water pouring out of the down lights, kitchen floor covered and very damp carpet. Went and reported to front desk who seemed annoyed that I had interrupted their conversation. No offer to help they did move me to another room which was noisier and hair in the bath. Got charged for an item from mini bar that I did not use which I assume was thrown out when maintenance it cleaning of the mess. Was not even offered a free coffee for the inconvenience. Would never recommend.

Such a great location in Melbourne, with cute bars, lots of restaurants and good shopping just out the door. Handy to trams to see further afield. 2 bedroom suite is a great layout with 2 big bedrooms, 2 bathrooms and a comfortable living area. We were in one of the older suites, which I remember being much the same 25 years ago! It probably is due for a facelift, with a manky dishwasher and poor water pressure in bathroom 2. However it suited our group fine and is perfect for families and friends groups. I thought it was good value for money and the beds were very comfortable. Reception staff were so friendly and gave us great dining recommendations.

Great hotel - the rooms are superb - well appointed, clean and roomy. The biggest disappointment is Harry's Bar & Restaurant. Overpriced and watered down drinks and a forgettable buffet breakfast where many dishes were luke warm or cold. Eat and drink elsewhere. Staff are professional but not overly helpful.

Our preferred hotel to stay when we have the opportunity to travel to Melbourne. Location is terrific and the staff are lovely. Very nice rooms, and handy when travelling with adult kids as they have 2 and 3 bedroom rooms if sharing is not your thing, LOL.

Great experience at the Stamford. Good location, easy walk to Parliament train station. Nearby pubs and restaurants, easy to walk around city from this location. The 1-bed apartment is worth the upgrade with separate living space and kitchen, also the bathroom with spa bath and bathrobes was a nice surprise. Comfy bed and dark room made for an easy sleep in. Buffet breakfast was excellent. The chef will also freshly make an omelette or fried/poaches eggs. Overall, an excellent stay.

Fabulous experience as always. This is our four stay at the Stamford. The staff are very friendly and helpful. Fast easy checking. Our room was roomy, comfortable, very clean. Love the bed. Breakfast yum and a great selection on offer. Great position. Close to everything we need. Thank you for a wonderful stay. Will definitely be back.

Thought I'd treat myself to a few days here at the end of my stay in Melbourne - but wouldn't do it again. The rooms are sadly lacking in being looked after, it was like staying in a bad rental. Bathroom fittings falling off the wall, wardrobe door falling off its hinges so it wouldn't open or close, so few dishes to use in the "kitchenette" it was laughable - and if you're going to use the spa, get ready to pick up the loose tiles from under your feet - just sad

Great central location with parking facilities. Clean rooms with great layouts. Fantastic buffet breakfast. Highly recommend.

Whilst the hotel is well located, it does not warrant a 5-star rating. It is clean, and breakfast is good, however, coffee machines require an upgrade as coffee was undrinkable. We travelled with another couple and requested to stay on the same floor, apparently this was too difficult even though an email was sent a few weeks prior to our stay and also requested verbally. It was just ignored.

Great room, probably one of the cleanest ive stayed at in Melbourne. They had a full sized ironing board and brand new iron, which i needed for a function. The room was surprisingly quiet. Had a great stay.

The hotel's facilities—including elevators, the reception area, and restrooms—were outdated and did not align with the Stamford brand standards.

Wonderful stay. Warm hospitality and friendly reception staff (Jeany) who welcomed us on Saturday. Excellent location and reasonable price.

Location is good to access all CBD activities. The hotel has a classic charm and the rooms were clean and had all the extras and amenities you would expect.

Great location to stay in for good food, theaters and bars. Hotel is nice enough, our room could have used a bit of maintenance. Bed was comfortable but it was noisy outside and not really sound proof at all

Excellent room for travelling with a friend (twin double beds). Cosy lounge area with a small kitchen. Lovely dark room for sleep ins.

Very spacious rooms with one of the most convenient location in Central Melbourne. Close to restaurants, shopping, trams, train and attractions.

It was quite relaxing and peaceful as it suited my stay for the night. The room was nice and comfy and liked the set up . Kitchen was well equipped and service was fairly prompt. ThE staff made me feel very welcome and was easy to communicate

Leaking pipe in wardrobe ceiling in the first room which damaged gift wrapped bag; moved to a second room where the housekeeping was so poor we were offered a third room (food on the walls, kitchen door handles sticky with food, food splattered down the wall) The third room was fine, but desperately needs refurbishment. Daily housekeeping didn't remove rubbish off the coffee table. We stayed for 4 nights and it was still there when we left. Dirty dishes left on kitchen bench. Housekeeping never answered our call, or other guests calls. Harry's table service was so poor we and other guests had to go up to the bar to order and get assistance. Dryer in laundry broken. Pool and surrounding area worn. Gym had good equipment, but no sanitary wipes to clean equipment after use. The breakfast restaurant had broken down coffee machines daily and the smorgasbord offered wasn't topped up regularly - i.e. milk, salad greens, sun-dried tomatoes and more. This is probably the worst 5 star hotel I've ever stayed in.

Excellent location, lovely room and good value for money. The room was serviced every day. Very nice place indeed.....

From the staff, to the amazing buffet breakfast to the divinely comfortable bed, our stay at the Stamford in Melbourne was wonderful. The location is so close to the trams and fabulous restaurants. Easy access to Marvel, The G and Rod Laver.

Service was great and staff friendly! Location was suitable and worked well. Close to restaurants and short walk to train station.

Great location, great pool and spa open late , nice clean rooms comfy beds. Yummy buffet breakfast with lots of variety . Free for kids staying using existing bedding

We stayed at Stamford Plaza Hotel, Lt Collins Street, Melbourne CBD for 4 days in March (27th March-30th March) in all that time we never saw a cleaner and never had our room made up over that whole time, for a 5 star hotel this is disgusting. We were out all day, every day only coming back for a quick shower and out again for dinner. Every-time we went out we activated the “PLEASE CLEAN OUR ROOM” but over the 4 days not a cleaner in sight. When we arrived on level 11 we commented on all the bits of paper in the corridor leading to the room and that was still like it when we left. Should have known then that this was going to be a problem. On the third day I had to go to reception and ask for clean towels, toilet rolls, coffee and tea top ups as we had not had our room cleaned or attended to at all. On top of that there was NO card put under the door to say that a cleaner had even been and tried to access our room. When we went to the lounge to get a drink (We were charged $32 for a Gin & Tonic and a Corona) we noticed that on the receipt they had charged us $4 extra for weekend surcharge, surely patrons of the hotel have already paid for this in their hotel accommodation fee, annoying but not a game changer like the lazy housekeeping. I believe that Stamford Plaza Melbourne are only employing a skeleton housekeeping crew and are happy for you to complain to reception to get room service as this saves them heaps on staffing, because we never ever saw cleaner the whole 4 days we were there. Breakfast was fine and room although outdated was also fine. 5 STAR, NOT ON YOUR LIFE!

Excellent centrally located hotel in the Melbourne CBD. We were able to walk to most places. Good selection at breakfast in the dining room and our suite was very comfortable. The mini bar was well stocked and the ironing board and hairdryer were in good condition and useful additions to the room. Friendly helpful staff all round. Great stay and would come again if in Melbourne.

The bed was very comfortable, and the pillows were good too. An unexpected upgrade was welcomed by me as I had been travelled for seven hours.

We loved our stay at Stamford Little Collins, can highly recommend, nice hotel, great friendly staff, pool & spa, we loved it. Central location close to EVERYTHING.

fabulous location and wonderful facilities. loved the big rooms that also had a kitchenette and lounge/dining area. Rooms were very quiet. Loved having a spa bath to relax at the end of each day. All the staff were great, a standout for us was Rohit.

Well located in the Paris end of the city. Close to shopping, the entertainment precinct and bars/restaurants. Staff are pleasant. Rooms are large - I was in a King bed suite - and clean. The hotel decor and presentation is very dated and the entire hotel needs a makeover. Rooms at the sides of the building are dark with no natural light.

I absolutely loved the time we spent at the Stamford Hotel for my partner's birthday. The staff were incredibly attentive and helpful, offering a beautiful signature decoration that was simply perfect. We were especially touched by the thoughtful letter they wrote for us everything was truly exceptional.

Lovely room. Great in most respects. Queen Suite much better than in the pictures on the website. Right in the middle of Paris end of city.

Asked for top floor, I was given a King Suite on 15th Floor. Nice and organised and adequate. Then came time for bed and sleep, couldnt get to do that because someone decides to go to the gym and run on a treadmill above my room until midnight. I rang reception several times to no avail. Managed to dose off, then got woken up again at 330am by the same treadmill, the noise was terrible. I complained on checkout, thought maybe a credit or part refund but all I got was "I'm sorry about that sir, maybe next time book on the other side"

Good location for our weekend getaway. All the things we wanted to do were in easy walking distance. The room was comfortable and clean and well maintained.

The location was fantastic but I was disappointed in the value. It was said to be a “5 star hotel” but the rooms were quite old and felt run-down. The check-in took almost 25 minutes and was incredibly slow. I had to call down and eventually go down to the front desk for a few issues. For the price I would've expected better value.

Good location and size of rooms but the hotel is definitely tired and could do with a refurb. Friendly staff. Breakfast was nice with a good selection.

My wife and I had two fantastic nights at the Stamford.The staff at Harry's bar were excellent and very courteous.Nothing was a problem.Cheers.

The stay at the Stamford was amazing. I want to congratulate Rojina and Riski for their amazing service in Harry's bar. They went above and beyond with their service and I rate them both highly. Thank you

Hotel is in a great location but that's about it. It is very dated and could do with a revamp. And having no onsite parking is a big thumbs down for me. I much prefer to stay at hotels with parking included or valet parking at least. It was F1 Grand Prix weekend and the price we paid was not worth what we got.

I recently stayed at the Stamford Plaza Melbourne for a business trip and was thoroughly impressed. The check-in and check-out processes were seamless, and I was fortunate enough to be upgraded to a King Suite. The room layout was perfect, featuring a separate bedroom, a dedicated workspace, and a comfortable living area. A few highlights that made the stay standout: Amenities: The clothes cabinet was spacious, and the steam iron worked perfectly—a must for business travelers. Bathroom: Great water pressure and excellent lighting for doing makeup. The marble vanity gives off a beautiful "old money" vibe. Location: Ideally situated near a tram station with an abundance of high-quality cafes and restaurants nearby for meetings. Everything felt incredibly elegant, yet the price remained very reasonable. I will definitely be staying here again on my next trip!

Great location with friendly staff. And the rooms are spacious and quiet in the evenings to allow for a good night's rest.

Enjoyed stay, room was and facilities were great. Breakfast buffet very good and room service for dinner was great! Staff were extremely friendly and helpful

Free upgrade, clean, friendly staff, good food, sauna not in use unfortunately in room dining was great buffet breakfast substantial

Lovely stay, local restaurants and amenities in easy walking distance. Swim, tram ride to Gallery, Fed Square and Botanical Gardens

This hotel has serious Miami Vice time capsule energy. Extremely outdated, facilities tired and smells stale, but staff were extremely helpful and the only real asset.

Convenience & prime location. It's our first experience stay in Stamford hotel . We love the location and the atmosphere and the room so warm and completed really made us feel joy in family .

Great experience, especially Andy at the front desk who was very helpful and kind!

Romantic weekend getaway for Valentines day, we enjoyed the location of hotel and were happy with how the staff were friendly and professional. Checking in, no worries, and leaving the hotel, no worries at all. We found the room amazing for just the two of us; the bed was comfortable. The lovely kitchen area, and a great bathroom with a shower and bath as well. Highly recommend anyone coming to Melbourne to stay at this hotel.

Very basic, old and dated, limited Room Service only until 9:30pm, Breakfast was bang average for a Stamford hotel, Best Western Standard type food

Great location, friendly and helpful staff plus good eco housekeeping policy with hotel credit. Rooftop pool and facilities good too. Only improvement could be better food in bar.

We had the penthouse suit.It was such a disappointment for the amount of money that we spent we stayed for four days there was no complimentary bottle of water that most hotels give you the penthouse is dated and falling apart .The state of our skirting board in our bedroom was rotting and falling off the wall.But the biggest disappointment was how tight they are .We were supposed to get a complimentary bottle of champagne and a few savory snacks as apart of our deal .Well they wer"nt going to give us that because they said the deal had finished then why advertisers it still as a deal.But luckily for a sweet guy called william he got the champagne for us he also got the sumasa . They only gave us 3 but there was four of us he tried to get some more but the chef wasn't budging . Also the buffet breakfast was enjoyable but the orange juice is watered down . would I stay there again not a chance.and p.s they need to learn how to make a cuppachinno 😊

Hotel is fine, room was clean and tidy. Front desk polite and efficient. Stay away from the bar and restaurant. Meals not correct and very average. Had a clearly intoxicated person enter bar and attempt to take bags from our table. No security present to deter them and bar staff kept going missing.

Very good location! Room was large and comfortable, altough not luxurious. Bed was good. Breaktfast is really good, with manual eggs and decent variety. I stayed at 12th floor so no problem with noise. Very good that the hotel provides free self-laundy service.

Our stay was a bit of a mixed bag. The location is really great and it's easy to get everywhere. We had a King Suite room with a small kitchenette and couch/lounge area. The room was a bit dated, which is fine, but we didn't really like the layout. I don't like bathrooms that are open to the room. The sink/basin/mirror part of the bathroom is open to the bedroom. The toilet/shower part was behind a door but it was really really small in there. The shower was also over the bath. I'm not a fan of shower's over baths and this was no exception. The hairdryer in the room wasn't working properly and only blowing cold. I talked to reception and asked if they could replace it with another one. Despite being assured that they would it wasn't replaced. The air con was also a problem. It just wasn't cold enough and you can't adjust the temperature in the room. It was 40+ degrees outside and the air con in the room was a letdown. To make it even worse we returned from an outing to find the room hot and 26 degrees. We called reception and an air con person came to the room to tell us he had come in earlier and turned the unit to heat as we had requested it. No we hadn't, you have the wrong room. Despite us telling him repeatedly that he had the wrong room and we hadn't requested it, he kept insisting we had. Very silly. He did turn it down - at which point we realised that the air con panel in the room is for show and you can't adjust it yourself.

Stamford Plaza Melbourne is a quiet calm luxurious hotel in the heart of Melbourne. We enjoy the fabulous location and being able to walk in any direction and find much to do. We've stayed at this hotel since 2009 and keep coming back.

Very comfortable well located hotel with helpful staff. Rooms are quiet, well equipped and bed and bedding so comfortable!

Great location as it's within walking distance of the central part of Melbourne. It was an easy walk to Melbourne Park for the tennis. The reception area was clean and beautiful, the room was comfortable and clean, it felt a little dated but overall good. Facilities are good (although we don't get a chance to use them as we were at the tennis everyday) and the staff very friendly and helpful.

The property is centrally located in the Melbourne CBD, walking distance to public transport, great restaurants and shopping. This was our third stay here. The suite was clean and spacious with two bedrooms with ensuites, large lounge and dining suite and fully equipped kitchen. My young daughters loved the heated indoor pool on the 16th floor and used it everyday. Staff were very friendly and helpful. Plenty of parking stations on Little Collins Street - we booked hotel parking with the First Parking App which was only $30 a day, Parkade car park was 100m from the hotel.

I love this hotel. It is in a great location especially for tennis and football. The rooms have all of the things hotels should have ie. mini bar, bathrobes, room service, a bath and plenty of room. The rooms are clean and comfortable. The room service was great as are the dumplings in the bar. Thank you.

Location was excellent, lacked ambiance dark wall with red writing highlighting the name ‘Stamford Plaza' at the Concierge. Decor & furnishing 80's, tear on the old duvet cover, no complimentary bottled water. Housekeeping or front desk assistance over the phone - non existent. Service staff in the restaurant were not engaging. The biggest disappointment was the sauna advertised by Expedia - not available in hotel, the excuse by management was that they had informed Expedia 6 months ago, they denied accountability, although the signage advertising the sauna was in the hotel lobby on the 16th floor. I only booked to celebrate my son's Birthday hoping to have use of the advertised amenities on the Expedia website. The beds were most uncomfortable! They wanted to charge $60 to provide 2 king beds from a Queen configuration. Excuse from hotel management was that the beds were 3 years old, if they were they would have been firm and comfortable. Breakfast was not impressive. They ran out of mushrooms and sometimes baked beans and camouflaged it saying their menu had changed, however the same variety was provided daily during my 6 night stay but they ran out of these standard items at times( no new menu) They also wouldn't accept accountability for sub standard service from their staff. Water was not always available in the lift lobby from the water dispenser. Beer on tap not available, only in bottles for a while, highly disappointed! This Hotel is not 5 star more 3 star, I'd give it a miss, not value for money

If I had more time and energy I would on to say how this 'luxury' hotel offers hostility at check-in, broken toilet seats in your bathroom, no toilet paper in your bathroom - which you'll need to make at least 2 calls down to the already hostile staff to ask for some from, separate beds when you book a king room when you are clearly a couple and really, enough said. Don't do it, stay somewhere else,.. anywhere really

The staff were so helpful and amazing, it is an older hotel so some issues with the jets in the bath and things like that. The only big let down was how gross the pool and hot tub were but I would stay here again just because of how amazing the staff were

Reception were unhelpful and passed overcharges on to a (Manager) Unable to get through to reception to extend our stay. My Husband called while I had been waiting for more than 10 and got through immediately. Food was not great in the bar and we were rushed out so staff could go home.

Very old and tired room, fridge and lights not working properly and carpark was over 50£ per hour. Didn't worth it.

Great location, lovely helpful staff and a very pleasant place to stay. Will definitely be back next time I'm in Melbourne.

Amazing experience will be going back beautiful clean tidy hotel with a big kind bed that was super comfortable Food was great 10 out of 10. So glad I got a room here

Excellent location and service from all the staff. We want to highlight the attentiveness and warmth of everyone at the breakfast buffet, the chefs, and a very kind and always smiling young woman named Leilanis—the perfect complement to a good breakfast to start the day. We had a high-quality breakfast with excellent options, and overall it was a great experience.

I really enjoyed my stay here. Check in line was very long and not enough staff but I was upgraded to a larger room which was great. Very clean and very quiet. I was on the 12th floor so higher rooms are definitely better for sound reasons. The lifts were fast and being on my own I like the glass - feel a lot safer. I also had the best curry I have ever eaten so thank you to whoever cooked that!! Will definitely stay again.

Excellent hotel however building is a little dated. Elevators were fast. Check in took forever, with one staff member staffing reception even though it was Ashes weekend and possibly one of the busiest days of the year. We enjoyed our stay overall.

Wonderful location at the top end of Melbourne town. Queen suite was very comfortable and clean, with a great bed, lots of fluffy towels, bathrobe/slippers, hot water and the kitchenette is a welcome addition. Loved the solid, soundproof rooms and classic decor. Great weekend price to treat yourself to discovering Melbourne.

The staff were very nice and helpful, the room was big and clean, and the location was extremely convenient. The overall atmosphere was comfortable and welcoming. I would definitely stay here again.

Amazing team, recepción staff Amazing, just the clean in the room could be a little better but in general was really nice like sleeping in clean and iron sheets was a pleasure Pool and jacuzzi impossible to get better, warm, fresh towels, spotless, yummy food and the best margaritas ever , even better than in Mexico...and l am a mexican, bar tenders 5 diamonds as the hoster as well My niece owns a travel agency in Switzerland and l already send my positive impressions about you guys and thank you for make our days in your hotel ever better Maria Scott

It was wonderful to end the 2025 and to start with a new day in a beautiful hotel like Stamford. An awesome service, nice room interior, good Location, spacious room, clean and nice breakfast especially with the Asian porridge. So far I am very satisfied and I will be very happy to visit again next time.

The staff here are excellent. Shanelka was amazing at reception. She was very helpeful, kind and friendly. Great environment.

Big appreciation for the receptionist Shanelka! She was lovely and her attention to detail really made our stay truly special! Hotel was amazing and great location!!

Good location. I booked an apartment so that we could use cooking facilities. I was disappointed that the room did not have any utensils and that we had to call housekeeping for these to be bought to the room. When I travel I want everything to be as easy as possible and did not appreciate this obstacle. It seemed a really cheap move on the hotels behalf. The couch was not overly comfortable. The pillows were enormous causing neck pain. We were given some smaller options upon request the following day. The room was spacious and clean.

Very pleasant stay overnight. Super comfortable bed and pillows. Very kind and helpful staff. Wonderful surprise with a room upgrade, personal card and treats for our 49th wedding anniversary.

Enjoyed with my family, comfy beds and great bath............................................. ,......................................................

Excellent experience. Room was great, reception service was very good and efficient, breakfast was fantastic (especially the chef who makes omelets) with very good selections.

Great rooms ,great service,great location ,lovely staff ,very helpful and polite.Highly recommend. Will be back for another stay.

Accommodation was close to the things we wanted.. Staff were friendly and helpful.. Rooms we're spacious , clean and comfortable..

A really nice quiet stay in the CBD. I found the rooms to be good, and surprisingly quiet. The location convenient to many things and the value was good.

Magnificent accommodation. Some glitches like a shower sliding door that did not open fully. Easily fixable. But for a similar price as a single room with 2 double beds at the Intercontinental Hotel, we got a full suite - 2 bedrooms, 2 bathrooms, 2 toilets, large sitting area, 3 TVs, a small kitchen, 1 double bed & 1 queen size bed! Very comfortable beds and pillows too. The most comfortable stay over for the 3 of us.

I spent 1 night here solo as a treat myself break amidst family visits and Christmas shopping. My room was larger than expected with everything I needed. I especially enjoyed the spa bath after a big day of city walking and shopping! My only real “hiccup” during my stay was with the room service i tiered for dinner. I had clearly written i t he comment section to not have anchovies in un cessar salad so I was disappointed to taste them during my first bite. A call to room service had them prepare me another one and the staff member who answered my call and brought me a fresh one was friendly and apologetic. The pillows in my room were not good for me to sleep, there is a pillow menu which I would definitely look into if i were to stay again. My daughter joined me for the buffet breakfast in the morning which we both enjoyed. The location of the hotel is great - a short walk to trams, Bourke St Mall and Parliament Station.

Friendly staff and very convenient for attending a concert at rod laver arena. Bed was super comfy. Rooms could do with a deep clean every now and then. Buffet breakfast was fantastic and the parking was easy and close by.

My wife and I had our first wedding anniversary, upon which the staff openly upgraded our room from studio to Queen size room, with alot of space. Upon special request, was a good price to have rose petals and romantic flair in the room set up. The rooms were very clean, tidy and spacious. We enjoyed our lovely 2 night stay. Only downside was the limitation of the pool on the 16th floor. Was very crowded at one point and the water did not look too clean. Otherwise everything was perfect. Our favourite was the breakfast buffet, with a big variety to feast from.

Close to everything. Rooms are luxurious. Love the late check out. Only draw back is shops closed early and opened late.

great location easy walk to conference centre and shopping, large suite with small kitchen which could be useful if staying for extended periods, variety of pillows to suit preferences, deep bath for relaxing and gym with equipment in good order

I stayed at the hotel for one night and found the reception staff helpful and friendly. My room was clean, the bedding was comfortable, and there was minimal noise during the night.

From the moment l checked in the gentleman at the desk… shout out Nader.. l felt welcomed. Nader made it the process seamless and took the time to explain where to park and the hotel's services. Checking out was even easier. Class act. The hotel and room itself was excellent very clean and well presented.

Poor for a 4 star hotel. I booked the hotel for my partners birthday to spend a special night before a work event and the person at check in told us our bathroom would have not had the spa. However, we were instead placed in the disabled bathroom room when we booked the Superior Queen room, We only noticed it once back from the even we attended and it was too late to ask for a change. The sink was so small that we were not even able to use it. It is shocking the treatment we have received. Also, when we requested a second swipe for the room, we were told they ran out of it. Again, this should not be guests problems. The only positive note was the breakfast. Will never go back again.

Decent hotel. Traveling for work and selected this hotel based on its location relative to my work place. No complaints.

Had a one bedroom suite booked due to a work trip. The room had the most comfortable bed and pillows I have ever slept in. As it was a work trip I didn't spend a lot of time in the room, however loved the comfort and the space for when I returned after a busy day. I do think the continental breakfast was a little overpriced. I had a bowl of cereal and a couple of pieces of fruit with coffee and that was $28.

I booked this hotel through Qantas holidays. I was alone & trapped in bathroom/toilet as sliding door when closed doesn't open. I was on a walking stick in a room for disabled. There was no emergency button or phone in bathroom. I finally got my toe with difficulty under door to open this door & rang reception immediately to report fault at 9.30pm. A porter came up & couldn't open door & got on knees to open from outside. I wedged a towel so as it would stay open until a maintenance man attended following day. When the door closed it would 'lock'. There was no clip on the door catch to open. Maintenance men put a handle on inside & outside door sometime during following day so it could be opened. I could have been trapped there for 2 days as I had 'do not disturb' on door. Also air-condition was on 20.C & freezing. I told the said porter who adjusted but it reverted back to 20oC. I was freezing the entire time in my room. My friend in Melbourne visited my room & she couldn't open door (nor could porter) so for hotel to blame my fingernails on door (there wasn't a handle) is terrible. Hotel have said the A/C was fixed as was door & they said guests were given complimentary drink vouchers. I was alone & received one (1) gift voucher for one drink/house wine $8. I could not recommend this hotel.

We had a lovely stay. All the staff were friendly and polite and accommodating. The room was lovely and clean. Nice comfortable beds. The pool was fantastic. Would highly recommend staying here.

Easy place to find, central to shop, restaurants etc. Free trams to just about everywhere. Great breakfast buffet which kept us going all day. Nice relaxing spa and pool in the evenings after a long day out and about.

Great location, large comfortable and livable rooms. Good buffet breakfast. Have stayed here before and really enjoyed the spa and pool but didn't use it this time.

Perfect spot for a very adventurous weekend. Room was perfect, just what we need to rest and recover whilst in town. Extremely comfortable and the location was brilliant to get to concerts at opposite ends of melbourne and meet the hot air balloon crew early in the morning.

Great stay all round minus the housekeeping not being prompt and forgetting to replace towels after removing them. Other than that the stay was good, central location close to everything you need and clean. A little strange not to have a cover on the duvet and just sheets but overall ok.

We honestly loved our stay and the staff went above and beyond. The hotel was retro but in such a cute way, and we loved the cool lift, the fab pool and spa, and had the sweetest cake and card in our room wishing us a happy anniversary. Long queue for breakfast on Sunday morning was the only Downside but we loved our stay and can't wait to come back.

Good location close to trams and a lot of restaurants and bars. Nice clean rooms. Good price. You'll have a fun ride in the glass lifts.

A nic big room with a very comfortable bed and lounge area. Poor coffee supplies (mostly Decaf). Very comfortable Bed. No USB connectivity in room, and none available from reception. 1980's shower-over-bath bathroom, advertised as a bedroom with a spa.... not exactly correct... should have said old vintage spa bath

Close to all Free Tram near Parliament Square. Large reception area, rooms ideal, cleanliness throughout. Staff friendly

I keep coming back to this hotel, because of how exceptional the staff are. All of them, so friendly and helpful. Hotel itself is so convenient to the theatres, bars, shopping and Fed Square. Always clean and the beds and the pillows! Love. Dined at Harry's bar this time for our first night. It was so good, we had dinner again on the third night instead of going elsewhere! Already booked again for a stay in December!

Location and Atmosphere we have stayed many times over the past 3 years or so We will be returning in the future again Highly recommended the Stamford Melbourne 🥰

Wonderful stay! Great location the rooms are nice and spacious. Anthony on the desk had fantastic customer service and made us feel welcome. Highly recommend.

The staff at the Stamford were beyond helpful. We have stayed many time and always find it a pleasant experience. Clean and great location.

Great location! Friendly attentive staff. Rooms big Nice relaxing bar First time at the hotel but will definitely return

we had a beautiful stay at the stamford. The room was spacious, the bed was super comfy. The staff were delightful, so friendly and helpful. Highly recomend high tea!

Very dated hotel needs upgrading - watch out for huge cc charge ($28) and $500 holding fee! Very uncomfortable lounge - overall not worth the price!

Location great Rooms have little natural light. Clean and tidy Efficient front desk Laundry may come in handy. Breakfast is good with healthy options and not too busy

Good location everything is close walking distance place is clean good breakfast good facilities everything you need. Can eat in the room with all facilities provided or eat at the many restaurants close by. Returned from last year very happy with services. Staff are friendly always there to help.

Great located for work meetings late in the afternoon, will stay again and also plan to bring the family as spacious rooms for use and great meal facilities

Room was comfy and spacious, staff were fantastic - pity that there was next to no sound proofing! My stay was on the 3rd floor and I could clearly hear conversations going on at street level - even though rooms are advertised as sound-proof. Construction noise in the city (which began at around 3am on Monday morning) didnt help either, and made for an interesting day of meetings after quite a few less hours sleep on Sunday night. While construction noise cant be helped by the hotel, the room was described as sound proof and this clearly was not the case. Updating room descriptions might be wise.

Fantastic location, rooms were spacious and quiet, staff were lovely and buffet breakfast was delicious. Highly recommend!

A great hotel in a good location. Close to everything in Melbourne. The staff were friendly and helpful and I would happily stay next time I visit Melbourne. Bed was comfortable and the room was quiet and spotlessly clean for our stay.

We recently stayed at this hotel and had a mixed experience. On the positive side, the bed was very comfortable, and we enjoyed having a lounge area to relax in. The room was quite dark, probably due to the building next door shading most of the light, which made it a bit gloomy but good for sleeping. We also tried room service for breakfast, it arrived fairly quickly and was quite tasty. Coffee wasn't hot but a quick zap in the microwave fixed that. (only instant coffee in the room) Unfortunately, the negatives were more noticeable. The hotel advertised soundproof rooms, but that was far from the case. We were woken several times at night by the front desk phone ringing for after-hours entry, and could clearly hear the elevator, loud guests, and even someone vomiting in the room next to us. The atrium-style layout certainly didn't help, as sounds easily carried between floors. Nightworks nearby added to the noise, making it difficult to get a restful night. The listing also mentioned a full kitchen and dishwasher, but there were no cooking utensils or pans. We didn't intend to cook ourselves, but this could be misleading for anyone who does. On top of that, the bar and room service both closed early, around 9 pm, which was frustrating after returning from a show. We stay regularly at the Stamford in Brisbane and have always rated it very highly, so we were hoping for a similar experience here, unfortunately, it fell short. Overall, while parts of the stay were comfortable, the noise and lack of advertised amenities made it a disappointing visit.

Stayed here whilst taking part in the marathon festival, fantastic location and staff were very accommodating. We stayed in a queen suite which was a great layout and we had a great nights sleep in the comfortable bed and dark room.

An absolutely fantastic room with great room service. Thoroughly enjoyed our stay. Harry's was lovely to have lunch at and the staff were friendly. Rojina made our time memorable.

Good location, friendly staff, nice size room with comfy bed, great spa bath. Fantastic buffet breakfast, happy hr daily

My experience was a 10/10, beautiful customer service from Shanelka the receptionist. Felt very taken care of and would recommend

Stayed here end of September with my family. We had a great time, loved the pool and facilities. Room was also very clean Thanks to lady at reception, Shanelka for her friendliness, it made a great start to our time in Melbourne.

Location was great the rooms were big with bath tub and kitchen facilities. Clean and good working table with high speed internet Thank you for looking after me for my trip. We will definitely be back!

Fabulous hotel - after a very long flight from the UK, arriving in Melbourne early morning, it was so lovely to come to the Stamford Plaza. The staff were really helpful - storing my case etc so I could go off for a walk until the room was ready. The room itself was just lovely - a huge bed, sitting are, kitchen area and lovely bathroom with a jacuzzi bath. Just what was needed after long haul travelling. Will definitely stay at the Stamford Plaza again - good location, central and luxurious without being over pricey. Only criticism would be the pool/spa bath - I went up to relax one evening in the pool area and the TV was on full blast as well as music! This wasn't necessary and I can't imagine anyone was enjoying either.

Hotel is fine for overnight stay. Check in & out process is slow. Self-parking is very painful & risk of receiving parking ticket whilst you wait for PIN t carpark

Not only us but lots of people were not happy with there stay. Would get in the 1 lift that was working and everybody had a complaint about something other than the lift not working.

We booked the 2-BR Suite as I have 2 kids under 5 kids. When we arrived we were allocated with 1 king bed and 2 single beds which will not work for us. I requested politely from the reception if we can transfer us to a room with 2 king beds as that's what we were expecting for a two-bedroom suite. The reception told us that we can't be moved until the next day due to unavailability of the same room type which was fine with us to wait. The next day we were indeed moved but we felt we've been downgraded to 1 queen bed and 1 double sized bed. We just didn't complaint further as we don't want to cause further inconvenience of re-packing and also to cause an issue with the staff however, we thought we will give the hotel a fair and honest review here. We didn't think its value for money after paying over $2.5K for 3-nights considering we've been downgraded. Housekeeping took an hour to deliver the requested cookware which we end up going out to buy something for the kids. Apart from that, staff were friendly and the location is great but we believe we can get the same and better experience from other hotels with the price we paid. We were located in the west building which makes the indoor pool has no easy access. We have to take the lift to go the west ground floor, walk pass the street, walk pass reception area, and take another lift (only one working that time) all the way up to the 16th floor.

I loved the friendly staffs, the Fijian housekeeper, the Samoan lady at the Restaurant and the Indian chef plus the Indian receptionist. They were very helpful. I once locked my key inside, she assisted me using the spare key. The breakfast was too good. I did not use the pool as it was cold. Rooms were clean and I enjoyed my stay.

I'm a frequent business traveler and find staying at Stamford Plaza Melbourne just keeps getting better. Very comfortable rooms with good in-room facilities for working, and a great fitness center! On my most recent stay the service was absolutely top notch, handling deliveries (and returns) for me and extra coffee supplies - all handled in a quick and super friendly way. I spent some time working in the bar area and I recommend the 'Very Crispy Fries', they really are very crispy in a good way! All this combined with handy location and good value room rates make Stamford my go-to for Melbourne business trips.

Comfy room , close to all of the places i wanted to be in Melbourne. Great hotel! Close to tram stops and an easy walk around the city. Head to Lune for a breakfast croissant, the Duke of Wellington for lunch , Chin Chin for dinner and pick a cute bar for drinks!

We got a great deal inclusive of breakfast. It was spacious and comfortable. I wouldn't bother with the buffet breakfast again but we would absolutely stay again.

I would highly recommend the Stamford Plaza to everyone. We had 3 suites for a big family weekend and it was absolutely perfect. The rooms being on the same floor was great for all the little cousins to visit each other. The rooms were a great size, clean, had very comfortable beds and they were beautifully furnished. The kids loved the indoor pool and spa and the glass lift was a highlight for them. The buffet breakfast is one of the best I have experienced - so much variety of beautiful, fresh food. Location is perfect for catching trams in Bourke St and Collins St so no car needed.

The Stamford Plaza will now be a home away from home in Melbourne because everything about it is five star. The staff are beyond professional and couldn't do enough for me whilst on my business trip.

My daughter and I had a wonderful time. We went to the ballet at the Capitol Theatre for her birthday and it only took six minutes to walk there. We loved the pool and our room and the staff were so lovely. Will definitely stay again the next time we stay in the city.

Lovely comfortable accommodation. Great location. Really lovely friendly staff. Upgraded our room, which was perfect. Even surprised us with a “Happy Birthday' cake slice for my daughter. Thank you Stamford Plaza

We had a very disappointing stay. On our second night, my boyfriend sat on the office chair in the room, which was broken, and he fell and hit his head on the living room table. He is still suffering from a headache and a bump. We reported it immediately, and one staff member was very kind and confirmed the chair was broken, even recording a video. However, the manager's response was shocking: instead of showing empathy, she threatened to call the police, offered only free breakfast as compensation, and even implied that we might be lying, despite her colleague having already confirmed the issue. They also said they could call emergency services, but at our own expense. We paid over 500 AUD for two nights, plus breakfast and parking, and still haven't had our 200 AUD bond returned. For loyal guests who have stayed here many times before without problems, this treatment was unacceptable. Unsafe furniture, poor handling of the situation, and lack of respect from management made this stay one of the worst hotel experiences we've had.

This hotel is tremendously comfortable. The room was well appointed, well organised and perfectly clean. The bed was very comfortable and the room was quiet so we had an undisturbed, restful sleep. The breakfast buffet was terrific. Harry's Bar and Restaurant is very pleasant and convenient. The hotel is in a very convenient location in the east end of the CBD, easily reached from Southern Cross Station by tram along Collins Street and a very short walk along Alfred Place. Top class hotel, we recommend it highly.

A great place to stay in the middle of Melbourne City - central to everything and great Breakfast venue - food was fresh and delicious.

A very pleasurable experience. Good location and friendly staff. Enjoyed the breakfast and facilities. Will be back.

Great value for money. Fantastic location. Everything was in walking distance. The staff couldn't have ben more helpful. Would definitely stay here again.

Lost it's sparkle I don't see it as 5 star maybe a good 4 star. I wasn't happy with house keeping or watching the female chef sneezing and playing on her phone at the omelette station ignoring customers. Housekeeping didn't do up my room even when requested. Rooms are starting to get old and need a face lift. Better 5 star hotels in the city to chose from

I can highly recommend the Stamford Plaza if you're looking for a great hotel in an excellent location within the CBD of Melbourne. Everything is within easy walking distance with a nearby car park at reasonable rates. The hotel itself is wonderfully maintained and it was extremely clean. Our room was very spacious with the most comfortable bed and sofa. Haveing a desk, coffee table and dedicated dining table were an added bonus. The kitchenette was very handy with a good sized mini fridge and all the facilities that you would need. The linen was of the highest quality there is a very spacious bathroom. My wife and I dined in room on two nights and the meal was exceptionalas was the buffet breakfast within Harry's downstairs. We loved this hotel so much, we have booked another two night stay in 4 weeks time.

Cosy larger size rooms. Have stayed many times. Excellent location in Melbourne CBD. Seperate lounge and dining room with kitchen. Very good

Outstanding service by staff, so very helpful and friendly. Room was beautiful and kept immaculate by housekeeping staff. In room service was very good and the menu was excellent. Check out was seamless, and staff organized a taxi for me in a prompt and timely manner. A wonderful stay, top value for money, and I will be going back.

The restaurant experience was very pleasurable. Staff were attentive and the food was very nice. Curry puffs were nicely spicy as requested

The room was large and the beds comfortable. The staff were also helpful and friendly. The location meant we could walk everywhere we needed to go.

I have stayed at the Stamford Plaza now 5 times and every single time my expectations are exceeded. The rooms are great, with a seperate lounge/kitchen and bedroom, the bathroom has a bath and a shower. The staff are always friendly and helpful, I've stayed by myself, with friends and also with my 8 year old daughter and we've always had a wonderful time. The staff in the bar are always lovely as well, I've spent a lot of time sitting there with a drink and a snack reading a book and everyone is friendly and welcoming. Our favourite hotel in all of Melbourne!

Lovely overnight stay at the Stamford. Booked with parking, breakfast and late check out. Room was fantastic. Suite with bar a separate bedroom with ensuite. Bed was very comfortable and room was quite. We both had a great night sleep. Made use of the pool with an early swim and spa before breakfast. Breakfast was buffet all you can eat. Checked out at 12. Love stay Thank you

It was a really good experience and I really enjoyed using the pool and spa and having the option to also go to the gym if I felt like it and it was also close by to Marvel Stadium to watch the AFL.

I would strongly advise against booking this hotel. I reserved two rooms through a partner website, and one of the rooms had a TV that didn't work. After checking out, I noticed unauthorised charges on my card for items from the mini bar that we never touched. Shockingly, we were even charged for alcohol, despite neither of us drinking. I requested an itemised receipt and have been trying to resolve the issue with the hotel for weeks, but they ignore all attempts to contact them, yet they've already taken my money. Completely unprofessional and frustrating—definitely do not stay here.

An excellent stay. Great location, room and amenities. Rojina made us feel right at home and was amazing. Pool and spa was really relaxing. Food was delicious too.

Great location. Quiet hotel close to everything, Fed square, trams, restaurants etc. Good facilities such as gym. Friendly staff. Definitely would stay again.

Great location, easy walk to Chinatown, Parliament house, Fitzroy gardens and Bourke street mall and Arcades. Quiet at night with no traffic noise. Breakfast was fantastic.

Having read some of the reviews prior to our stay, I was a little wary but we had a great stay. We couldn't fault any part of it, staff were exceptional, rooms (2 bedroom apartments) were exactly what we required, clean, roomy, 2 x ensuites etc. Best of all was the location which was close to many dining & entertainment options.

Excellent accommodation, felt really luxurious and very central to shopping, great restaurants and bars. Staff were very friendly and helpful. Overall a great experience

average and very expensive compared with its competitors. The night before I was at the Pullman about 10 minutes walk away- a big mistake to leave there. Very poor check-in service, modelled on Fawlty Towers. Regina at the breakfast was the opposite- lovely and everything you expect from a high-end hotel

The Stamford Plaza's glory days were probably a couple of decades ago but it's well maintained and the bed, pillows and curtains were excellent - topped off by lovely staff and a generous included breakfast. The suites are spacious - admittedly I had a free upgrade to king suite

Aweful hotel. Dark, depressing hotel. Shame as the location was great but the place need to be pulled down or fully refurbished.

Loved the breakfast so much. Everything was perfect. We came here for 2 days and both days we had the breakfast everything was so yummy and all the staff were smiley and nice specially Thank you so much Rojina for your great service you are a gem. All the best for your upcoming future.

We stayed at the Stamford Plaza Melbourne for four nights. We were in Melbourne for a rugby game. The hotel is in a central and convienient place. Our room was comfortable and spacious. We had a small kitchen and dining table, which is useful when travelling as a family. Breakfast was great and most meals at Harry's were enjoyed. There was a heated pool and a gym, the advertised sauna was not working. Would stay again if we come back to Melbourne.

Concierge just watched as we struggled with three heavy bags. Rooms haven't been decorated for over thirty years and everyone has a bar where you have to wash your own cups in a dishwasher - like a university bedsit!

The Queen suites are very good and comfortable. Also has a kitchen which is great when staying for a long period as you can cook breakfast.Staff are very professional.

The rooms are okay, a bit dated. The food was good, and the staff helpful. Overall, maybe not worth the price paid, but the location is good. Watch out for taxi drivers loitering in the lobby, as I was directed to one by the concierge, and he tried to charge me a fixed rate of $60 for a 5km journey. I called him out on it and left the taxi, but he clearly thought I was a tourist ripe for ripping off, as the Lions were in town for the rugby and I have a British accent.

Thank you so much for a wonderful stay. From the moment I arrived at reception all the staff were very friendly and helpful. The room was spacious, great pillows and great bathroom. Lovely breakfast with lots of choice. John (concierge), thank you so much for all of your help. I would definitely book again.

It was a reasonable stay - room was good, food was good. Room service was expensive and over the top to charge for a 'tray service' - particularly when the trays were not picked up. Cleanliness of room was good but hallways not great. People on reception were nice but reception was understaffed at times. Good location.

Lovely large room, good facilities for its age, great shower, if you can stay in tower 1. The pool and spa were great after a day out, the hotel is perfectly positioned for accessing everythjing that is Melbourne CBD, we walked everywhere we could an Uber was $10-15 otherwise, ideal.

Param! Thank you. This beautiful young lady responded to my request for help and assisted me on the evening for the RSL Veteran Ball in Melbourne on 19July25. Param was gracious and helpful and her advice was on point. Thank you Param! Stamford Melbourne is blessed to have such a wonderful employee ❤️

Had an amazing stay. The staff were all very friendly and helpful. John the concierge was very approachable and helpful. Would come back every time.

Lovely looking hotel, reception staff very friendly and helpful, our room was a twin with two large double beds. Our room was big and spacious, with a little kitchen, the bathroom was well-appointed. We booked this hotel for the pool, however when we all went up to it, we found the water to be not actually heated, a big minus for us and the grand kids, because of this we will not be returning. The breakfast was lovely, lots of selection and very friendly staff. Cleaning of the room was pretty slack, resulting in needing to ask for towels. No one answered our calls to Housekeeping for towels, ended up going through reception.

Staff were extremely helpful and friendly. Rooms were spacious with very comfortable beds and pillows. Great location within walking distance of so many Melbourne attractions.

Great location close to trams and the Regent Theatre. Room was wonderful. Size of a small apartment for same price as most hotel rooms. Staff are relaxed and friendly.

Location was great from Southern Cross station it was a simple tram ride, easy for shopping. We attended Lightscape. Friendly staff

The location is perfect, the bed was extremely comfortable, the spa bath was perfect. Within a 10 minute walk to Flinders Street station and Lygon Street for Woodfired pizza. The MCG is a 15 minute walk or you can jump on a tram within 2 minute walk to catch a tram.

Not a 5 star hotel, avoid if you can, stay somewhere else. This place is a straight up rip off. Old, tacky, tired, dirty and worn. Rating this place a 2 star hotel would be generous.

This is not a five star hotel. This hotel is dated, worn, broken and sad. False advertising on steroids here. Beds are the smallest and oldest we've ever tried to sleep in, multiple things in the room were broken, the worst being the heating, be prepared to freeze. Staff are rude and unhelpful. Avoid.if you can, find somewhere else.

The location of the hotel for a first family city stay was great. Unfortunately though the hotel felt very dated. The room was clean but room and bed needed an upgrade. Our children were so excited to use the pool but it was freezing. Lucky they had a spa to warm up in but it was disappointing. The staff were lovely and welcoming.

Slow check in, most of the stuff in the rooms doesn't work, changed rooms 3 times due to mould and dirty facilities, no parking nearby, have also been charged incorrectly by third party and by hotel, so an absolute nightmare I would stay away completely. Staff are friendly though.

Perfect location for theatre trip, comfortable bed, quiet, close to everything we needed - especially loved the fruit-infused water in the foyer!

Very enjoyable stay, great location with great restaurants within a few minutes walk. We didn't require anything from the staff but they were very friendly at all times whenever we spoke to them. Would highly recommend. A+

The facility had a great variety of amenities and the location was very centralized and excellent. The room amenities were very good. The bathroom and kitchenette, though providing all the necessary requirements and function and being clean, were a bit dated aesthetically. The staff and concierge were top notch.

Great location, nice overall indoor appearance and friendly staff. But the self parking car park was not attached to the hotel; not even in the same street - so had to carry the luggage in rain (it was a rainy day) from the car park and the kitchen did not have even milk supplied... had to ask for it!! Air conditioner did not allow temperature adjustment (there were instructions on the wall close by, but they didn't work). So somehow survived a couple of cold nights.

Queen Studio room was furnished beautifully, attention to detail was excellent. Size and spacing was perfectly set out. Shower water temperature was capable of very hot showers (which I love). Not the most accessible room - just check this with reception if you have accessibility need. Very friendly and professional staff. Will definitely stay again!

Genuine question... I am wondering why people stay here? It is incredibly run down and outdated. It looks like the sort of place that would have been popular for honeymooners in 1989. I was excited to read there was a spa after a long day at work. Unfortunately the jets were covered with pink mould and there was no way I could use it! The bed was average. The room is very dark (not great for your mood but good for sleep), however, if you're near the elevator it's extremely noisy so will keep you awake. There is a kitchenette but it's so dated! There is little storage despite the room (queen suite) being a good size. Stamford Plaza is not cheap either so I'm wondering why you'd choose it. I would not stay here again. If you like the classic style hotel, I'd recommend the Westin that's nearby. Or for a renovated hotel at a good price, the Rydges is also nearby.

Old school opulence and luxury. Room sizes are enormous. Beds super comfortable and great in room TV, Jacuzzi, extras like bath bombs, fluffy towels and robes.

Poor service, tired rooms, terrible food abd dining experience and you can't alter temperature in the room to meet you needs.

Stayed one night at Stamford Plaza Melbourne. Outstanding location. Very friendly staff. Very comfy bed. Highly recommend. Simon and Suz. Ballarat.

the hotel and room was as we were expecting the standard offered All staff including in the restaurant offered good service . location of hotel was well placed for our event

The hotel is in a great location in Melbourne city. The room was comfortable quiet and clean. Free trams close by. No complaints

Perfect location for concert at Rod Laver. Convenient services including bar and buffet breakfast. Slow check in. Multiple lights did not work. Lumpy pillows.

The room great. Taking of the bank deposit out! Of my account not good!! And then it's not put back into my account straightaway not good!!! But the money you want can be taken out of account straightaway????? Not happy with that at all !!!

The Stamford was a pleasurable stay , the staff were amazing on all levels . The shower on the tower above reception was awesome with great water pressure. Rooms were clean and well appointed.

Located in the heart of Melbourne's vibrant cityscape, Stamford Plaza Hotel offers an exceptional combination of luxury and convenience. During my recent three-night stay, I was met with a warm and inviting ambiance, made even more special by the courteous and professional staff. A standout experience was my interaction with the hotel manager, Dev, who was incredibly open and accommodating when discussing room options, ensuring I chose the suite that perfectly suited my needs. The hotel's central location further enhanced my stay, allowing easy access to prominent attractions such as Federation Square, the National Gallery of Victoria, and the Yarra River, all just a short walk away. The accommodations at Stamford Plaza always surpass my expectations. The suite I settled on, thanks to Dev's assistance, was a delightful blend of classical elegance and modern convenience. The comfortable bed and plush furnishings created an atmosphere of indulgence, while the kitchenette and marble bathroom added practicality and refinement. The attention to detail was evident in every aspect, from the complimentary toiletries to the reliable very high-speed Wi-Fi, making my stay both relaxing and efficient. Overall, my three-night stay at Stamford Plaza Hotel Melbourne was a memorable blend of comfort and opulence. The exceptional service, particularly Dev's willingness to ensure my satisfaction with the room and addressing me every time we crossed paths in the hotels foyer, left a lasting impression. Whether you're visiting Melbourne for leisure or business, this hotel offers an unparalleled experience that captures the essence of the city's hospitality, leaving guests eager to return.

Excellent location perfect for theatre goers. Right in the heart of the city and close to everything. Chinatown is a short walk away, many restaurants with great authentic dumplings for lunch or dinner. Free trams in the city circle that take you to Victoria Market for great street food.

I enjoyed an exquisite hotel apartment with luxury and convenience, located in an attractive part of the city, with wonderful food and superior service. Stamford Plaza Hotel is highly recommended for anyone planning a stay in Melbourne. Of the many hotel experiences I have had over the years, there is none better than Stamford Plaza.

Comfortable suite, with some facilities for self-catering. Decent breakfast (at a rather steep price). There's a very good small bar, with good service. Staff all very good, very professional. The smallish rooftop pool with the roof that is open to the sky when weather permits was lovely, and there's a nice jacuzzi, too. The sauna - and the drinking water tap by the pool - were not working during the time I was there. Curtains in the suite needed to screen out the views of the people in the offices just opposite, and they did not do this 100% successfully (some gaps).

Staff were extremely helpful and polite. Managed to get an upgrade when we arrived. Everything was just perfect! Close to everything we needed such as shopping and restaurants. Would highly recommend it to anyone coming to the Melbourne city area.

The perfect place to stay for a weekend in Melbourne, it was close to theatres, restaurants and shopping, we could jump on the nearby tram or walk to everything. The Stamford Plaza reception staff were all super lovely and our room was fantastic it had everything we needed and a very, very comfy bed.

Fantastic location, within walking distance to everything and close to the tram stop. Arceli at Reception gave us a very warm welcome and explained everything we needed to know. Our room was spacious and immaculately clean. We would recommend this hotel to anyone looking for centrally located accommodation in the heart of the city.

A long time planned weekend away, was a total and utter let-down. Room was very tired...too many issues to list, I was just hoping someone could have helped during my stay to make it more enjoyable for the wife and I. Location is great, central and convenient. Access to restaurants and theatre etc. However after a long day out, coming back to the hotel was not as relaxing as one would hope for. The pictures advertised online felt way off compared to the reality of staying there.

Absolutely appaling food for a 5 star hotel. They failed epically and it is an embarrassment to the Stamford name. See photos of the Stamford toasted sandwich and welldone steak with refrigerated cold mash potato and cold mushroom sauce. The fruit platter was inedible also previously frozen and with unripe fruit. Honestly if I didn't book through wotif I would be gone by now and staying elsewhere. The bathroom had black and pink mound in the shower also. Just such a shame for a hotel that once had a good reputation.

An older hotel, with all the charm of a Stamford Plaza. Great location within walking distance to the main hub of shopping in Melbourne with many restaurants along the way. Buffet breakfast although smaller than expected variety wise it was of high quality and presented well. The separate lounge bar was also comfortable and a great variety of wines. The room was large and as it was a suite, also had self contained amenities with a separate lounge to bedroom. The bath however is smaller than average. We will return as it is also great value for money.

The hotel is in a prime location, it's close to everything which made it very convenient! The building is a bit old fashioned but well maintained. The rooms are spacious and well equipped with amenities. Staff are very friendly and helpful especially Arceli at the front desk who attended to us upon check in.

Room is spacious and comfortable. Bathroom amenities are great. Location is in the heart of CBD. Ms. Arceli made our vacation unforgettable, she greeted us with a big smile, she was very accommodating, hats off to you Arceli. Keep up the good work!

Tired rooms, require upgrade. Mould in bathroom, shelf coming off wall and power points loose on walls and switches broken. Concierge team great and checking in easy. Location is great and central to shops and dining. Easy to catch tram from nearby stops

This is the second time I have stayed at the Stamford. The rooms are nice and clean, and the bed was comfortable. It's in a great location. The whole place is looking outdated and some of the facilities are aging. I guess that's why it's one of the cheaper 5 star hotels in Melbourne. Note: they have removed the sauna which was disappointing.

Booked a 2 BR suite for 4 nights; the suite was lovely and cosy, complete with dining area, sofa and 2 armchairs (which needed more cushions as they're quite deep), and the 2 bedrooms neat and fresh. The kitchen area was a little cramped; for example, the dishwasher was placed such that opening the cutlery drawer banged into the dishwasher dial! There was also a large crack in the counter near the single sink (granite? aggregate?) that looked unsightly. There was no filter on the tap, and the water did not taste very nice . The pillows were amazing! The mattress itself was quite firm. The bathrooms clean, tidy, but no exhaust fan in either bathroom, so steam built up during showers (as well as some smelly toilet usage). One bathroom had a spa bath, with shower, the other just a shower. Both rooms equipped with a mirrored wardrobe, safe, bathrobes and slippers Really disappointed in the buffet breakfast; not with the food, but with the fact that it is physically inaccessible if you are a wheelchair user, or if you have mobility issues, as there are approx 8 steep steps to climb up to that area. Utterly poor form in this day when accessibility is a prime requirement for businesses. As a result, we couldn't take advantage of the buffet breakfast

Took my wife here for our 20th anniversary we got a complimentary upgrade, room facilities and staff are amazing the breakfast was soooo yummy and just a great relaxing feel would definitely stay here again for more 5 star treatment beds were so comfortable and pool and spa were unreal

I booked a weeklong stay at the Stamford in March. I booked the accommodation through Booking.com, and it was the type of accommodation that a week before became non-cancellable. Unfortunately, two days before I was due to arrive, my father-in-law died. My husband is an only child, there are no grandchildren - there was just no way I could leave home. I promptly telephoned the hotel and let them know. They told me to cancel through Booking.com which I did. Booking.com gives the hotel the option of charging or not charging the entire cancellation amount. In the circumstances I asked that thought be given to reducing the cancellation fee. I heard nothing more, and there has been no refund of any part of the fee. I have attempted to contact the hotel directly, but there has been stony silence. Eventually a month ago I sent a letter by both email and express post. In that letter I suggested that perhaps I could have a credit to stay at some later time, and that please would someone at least let me know that they had received the letter.There's still been no response. I have stayed with Hotel since 1995. In the circumstances the approach of retaining the whole week's cost seems very mean.

Fantastic location, friendly and efficient staff, upgraded room was spotless and comfortable, Harry's Restaurant Buffet breakfast was delicious and so convenient, in person check in and out was quick and seamless. Terrific location for our night out at the Forum Melbourne.

I'm a regular guest here but most recent visit was not as good as usual. 1. Now charging for early check-in, even if the room is ready. Disgraceful. 2. Sauna has been turned into a store room. 3. Spa wasn't working. 4. Toilet was leaking (clean) water. (reception offered me a room move but the issue is more around maintenance). 5. Bath loooking shabby and needing replacement.

Beware! Minibar rip-off scam. I was charged for minibar use several days after I'd left the hotel. I advised hotel but they were ambivalent to my complaint and were not intersted in rectifying the charge that was applied after I'd left the hotel.

Was a very pleasant and enjoyable stay. The buffet breakfast was fresh and hada variety of options. This place had friendly and helpful staff. The toom met and exceeded expectations. Concierge helped us with our luggage to the car after checkout

Not worth the money and not a 5 star hotel. Most facilities don't work, pool not heated. Rooms dated and in need of repairs. Forget the restaurant or room service unless you want to pay top dollar and wait hours for it. Terrible beds. Staff don't seem to know how to do their job.

Unfortunately the rooms are incredibly dated and in desperate need of refurbishment, which is a shame as it is conveniently located for business travel but I would only stay again if the hotel were to be updated. The rooms have a dark and unwelcoming feel due to the decor, and bathroom amenities such as the shower/bath combo make accessibility very difficult, would not recommend if you have mobility issues. Staff service however was impeccable, thank you!

Great hotel in excellent location. Nice and close to the MCG and shopping in the city. Right next to Chinatown so great food. The staff were very friendly and check in and out was fast and easy. The room was very nice old style but in great condition and very clean.

Great spacious rooms - has a sitting area 2 x TV's - kitchen - old world charm. Central & great location. Pillows were big & hard, but staff changed them over - no problem. Close to lots of eateries, Chinatown & walking distance to a lot of CBD spots. Will be our go to for future Melbourne trips.

Param was amazing her service was top notch. Our overall experience was also amazing which started as we walked in, once in our room a personal touch as it was my wife's birthday was on the table waiting for us. I couldn't recommend a better place to stay with your family while in Melbourne

It was ok, nothing screamed wow, rooms felt dated and dark, although they are large for inner city hotel. The pool looked nice however we didn't end up getting to use it, gym looked good too. Staff friendly and prompt, but over all just a bit tired

The location suited our needs we were in town for a short family break filled with interactive events in the CBD and as far out as Chadstone Shopping Centre. The room was very spacious for a family of 3 and with breakfast you couldn't beat it!!!

Lovely rooms with plenty of space for 4 people and a great pool and gym facilities. The hotel is situated in Melbourne CBD so perfect for exploring the city. My family enjoyed our stay and were well rested for all.our activities in Melbourne.

Was a great stay, awesome spa and pool, hearty buffet breakfast with a great variety and omelette made by chef. Very comfortable and large room with very comfy bed!! Excellent customer service all round ? I'm a returning customer and it was another great experience!!

For the price point and location it was good. The room was spacious and comfortable enough for a short stay. However, if you are looking for a romantic stay I wouldn't recommend this hotel as it is more family friendly than it is couple friendly. Otherwise, it was a good hotel. Only good though.

katryna was amazing, she was so polite and extremely helpful, so lovely and would definitely come again!! katryna provided us with a five star experience, one that wasn't expected, however was much accepted. she made us feel so welcome, thank you :))))

The location was fantastic and the Hotel was beautiful! However room service only made the bed and never took the rubbish away or replenished much needed stock in our room like sugar or toilet paper, even when requested. Charging us was a complete mess and we are still owed $600 despite calling multiple times and speaking to a manager.

The worst and harshest managers that a hotel could have. We had an emergency c section two days before our stay, I called whilst mr wife was in labour to give them the heads up and they said it will be fine to change the date. When I called a week later they said BAD LUCK and took my booking money with nothing in return.

There were Extra charges for absolutely everything including an $40 bond per pillow and was not told about a $100 per night bond until arrival when rooms were prepaid for. Tried messaging hotel about early arrival costs and baggage storage to keep getting the same generic response from the hotel staff that didn't answer my questions.

Always such a comfortable stay, in such a luxurious hotel; from the facilities, to the creature comforts in our suite. The staff are so polite and nothing is too much trouble for them. The Stamford plaza provides the perfect location for a weekend in the CBD.

Amazing hotel! Great location. Spacious King suite; resembling an apartment more than a room. Ordered from the room service menu. The pillow arrived in 5 minutes and was delicious. First time at the Stamford. I certainly hope it's not the last.

We stayed at this hotel in Melbourne for 3 nights and found it was very nice and offered some basic kitchen facilities as well as the bedroom, plus a nice comfy sofa. The hotel generally was very nice and the staff were also very helpful. Location was great for most things in Melbourne and both taxi's and trams were nearby. Only things that we did not like was that they had lots of food and drink on display in the room, even basic bottles of water etc. and all this was chargeable and expensive. Also during our stay the in room safe stopped working and we needed to get maintenance to come and open it and they ended up having to replace the whole safe, although this was done pretty quick and without too much fuss. All in all, we would stay there again and thought it was good value.

My husband and I had a staycation on the 28th of March. We left our luggage with the front desk for a few short hours and found it damaged upon arriving at our room. We noticed a crack at the bottom of our hard-shell suitcase, with a missing piece. This damage was not present when we dropped the luggage off at the front desk around 8:00 pm. We checked in by 10:30 pm, and it was only then that we saw the extent of the damage. We brought this up with the front desk the next morning but were told that no one was aware of any incident. Unfortunately, the response came across as dismissive and lacking any accountability. From what I saw in the lobby, luggage was being handled in a careless way—laid flat and stacked on top of one another. Given that, it's not surprising this kind of damage could happen. Also, we noticed something odd—the contents inside the bag were unusually hot, even an hour later at 11:30 pm, noticeably warmer than the room temperature. We're not sure how or why this would happen, but it raised further concerns about how the luggage was stored or handled before it was brought to our room. We have never had any issues with our luggage with any other hotels, and we have travelled the world. Do not leave your luggage in the care of this hotel, they are NOT TO BE TRUSTED. We will NOT be staying here in the future. Not worth my $450 luggage.

The excellent service and excellent location of the hotel made my visit of Melbourne most enjoyable. The selection of breakfast is wonderful . The experiences of check in and check out were very easy. The hotel room was very quiet although the hotel locates in the city centre.

Our second stay at the Stanford in Melbourne. We received wonderful service from all the staff, a convenient bar located downstairs for a calming wind down at the end of the day.. Great spa and pool to relax after a day in town. Convenient for local theatre shows. We would definitely stay again.

We had a one night stay booked through a theatre deal that put us unit eh Stamford and we were so delighted with the service and the room. Kateryna at reception got us checked in early and we got a top floor room which was so nice and spacious. Bed was comfy and we loved the pillow options! We didn't get a chance to use any of the facilities as we were only staying one night but the options for room service and things were really good and had a great variety. We were walking distance to so many places to, including the theatre and heaps of restaurants. We also did some shopping during the day which was easy to walk and tram to get to Bourke St Mall/Melbourne Central as well.

Room generous size and location good but that's all the positive feedback I can give. Room is very tired and greatly in need of an update. Kitchen is very old with appliances and big crack in stone benches. Lounge had a stain and very wobbly. I would not stay here again when in Melbourne unless I got an incredible cheap rate compared to other hotels. I was disappointed the room wasn't nicer and more comfortable.

The welcome and service at reception was excellent. One member if your staff stood out with her smile, friendliness and expertise. Her name is Katarina from Ukraine. The hotel is ideally situated in the centre. Everything was perfect. Oh but one thing did disappoint us, and that was the coldness of the pool and unfortunately the dirt, tissues which were floating on the pool bottom. Despite this we will definitely stay here again. Thank you for an amazing stay.

Bed was comfortable great selection of pillows. we had a 2 bedroom suite each had a tv and couldn't hear anything from each room which was so good. Very comfortable room , In a great position to walk everywhere. Only thing was pool and gym were in the main tower and we were in the other tower not a major problem but we didn't use the pool as didn't want to be walking out of one tower to the other in swimmers.

We had an awful experience at this hotel. After a 9-hour flight, we arrived at 2:06 PM, just minutes after the official check-in time of 2:00 PM, expecting to get our room. Instead, we were told it wasn't ready and that we had to wait another 30 minutes—with two small children! This is completely unacceptable. A hotel should be prepared to accommodate guests at the promised check-in time, especially after a long journey. The staff showed no empathy or urgency, and we were left standing around, exhausted, with restless kids. I would never recommend this place to anyone. There are plenty of better options with professional service and proper management. Avoid this hotel!

Whilst we had a hiccup when we arrived, the hotel admin thinking we had not pre paid, this was sorted by the next morning and we were given a complimentary breakfast for the inconvenience caused. The hotel is divided into two towers with a lovely spa pool on top of the first tower where reception is. The second tower is where dining takes place for breakfast and evening dining in Harry's bar! The hotel is ideally located for easy access to the city. Definitely recommending this hotel to anyone visiting Melbourne. The staff are very friendly and helpful if you need advice.

I love staying at this hotel for the comfort and space the rooms provide and the perfect location for either work or shoppi g and going out. The rooms are so well appointed feeling roomy and luxurious although not so modern which I prefer. I love that there are jacuzzi baths in the rooms. It is so quiet we slept in both mornings.

Appalling customer service. We had a genuine query regarding the price of car parking being charged at reception which was dearer than the advertised price on thier booking.com listing. Despite proving the advertised price on our booking wirhin the booking.com app the reception person Nav continued to argue that it is dearer and deflected the problem onto booking.com even though it is the Hotel that puts the information on booking.com We had to waste 35min seeking assistance from booking.com to resolve the issue. Absolutley unprofessional service fromStamford. This is not our fault they had listed wrong price on booking.com. Stamford took no accountability Matters got worse over credit we were due for not using room service cleaning during our stay. Again they didnt have the correct information and needed to confer with house keeping. This should be ready at reception when we check out. This hotel is poorly managed with the worst customer service i have experienced We stay at Brisbane Stamford regularly and love it there. We chose Melbourne Stamford based on that experience. What a huge dissappointmemt. Internet in hotel is appalling cant use your mobile phone inside hotel. Reception and rooms are dark and depressing. Dont waste your money staying here

The tall concierge was very rude and non helpful and made me feel awful as a guest. Thankfully there was a lovely maintenance person at the hotel who was only too helpful to assist. The location of the hotel was good and room was nice although our experience was ruined by the concierge!

The Stamford Plaza in the heart of Melbourne was a great location. Service was exceptional, particularly by the housekeeping and reception staff. Beds and covers were really comfortable, and I really liked how the toilet was separate to the mirror and other bathroom facilities so that 2 people can be using the bathroom for different reasons at the same time! Highly recommended, reasonably priced, and I would stay again.

The staff were professional and friendly. The rooms was cozy and clean and the spa provided was the best part. The only things that were disappointing was the room service price not matching the fact the food didn't show up hot and the iced chocolate was very underwhelming, tasting like milk and not presented how I imagined. Apart from that very happy with the service during our stay and would love to come back

Best hotel in Melbourne. The overall rating should be exceptional not very good as it currently stands. The reviews are obviously from old management. Dhaval made our stay once again fabulous. The room was spacious and beautiful. There was an incident from a random walk in off the street and yet it was handled by staff quickly and quietly. This has been our second stay here and we've decided we're not staying anywhere else. Extremely reasonably priced for what you get. Thank you to the staff and manager for providing a fun yet relaxing experience

Nice vibe hotel and wonderful location in the right part of Melbourne CBD. I have been visiting here for many years and never disappoints. Very Clean room. Great size living area with comfy sofas. Love how the bedroom is seperate to the living area. Bed was super comfy and would stay again.

Very comfortable stay! The bed and pillows were beautiful and cosy. The room was a good size and very clean. A little bit of overnight road noise, ? street sweeper, but otherwise no sounds from outside the room in the hotel. Have stayed before when in Melbourne and would be happy to stay again.

the hotel location is great at the paris end of Melb CBD, walking distance to theatres , and eating , great size room and facilities, pool gym and spa inthe room . the room was exceptinally quiet , the curtains make the room very dark , bed is soooo comfortable. you can switch off all lights in the suite from the bed , its clean and you can screen mirror your phone to watch on the big tv

The staff were friendly and helpful and the hotel charming. I was pleased to be allocated an 'accessible' room with a walk-in shower after I discovered that the showers in all the other rooms were above the bath, meaning that you had to climb in and out of a bath to use the shower which, for me, would have been difficult and dangerous to do!

The staff was super nice and helpful! The rooms are large, clean and contain everything you could need but they are a Bit dark. I did not use the Pool or gym but it looked quite good. The Location is perfect you can reach everything by foot or by tram.

The room was spacious and the bed was very comfortable. Location was great for the CBD and handy to local theatres. There were many attractions that were walkable which was great. The location was also handy to some nice restaurants. Its surrounded by lots cafes.

Perfectly located and the rooms were well configured and spacious. The vouchers on arrival were well worth purchasing with the entertainment (Leo) in Harry's bar providing a stellar performance to accompany good food and wine. Hope to return soon.

From start to finish very very poor. The information provided at reception was incorrect. Parking is about a km away, and someone with walking problems will suffer. The room is dirty with Black mold visible in the bathroom. Cracked tiles on the tired bath. Room cleaning never happend and am still in the room bins have not been emptied. Not hood value for money and not 5*. Breakfast is poor standard and poor service, eat elsewhere

I had an amazing stay at The Stamford Plaza Melbourne, which is always my top choice whenever I visit the city. The hotel's location is unbeatable—right in the heart of Melbourne, with everything you need just a short walk away. Whether you're in the mood for dining, a shopping spree, or exploring the city's famous landmarks, you're perfectly positioned. Public transport is also easily accessible, making it convenient to get around. I stayed in the King Suite, and it was fantastic! The room was incredibly spacious, immaculately clean, and well-appointed with everything I needed for a comfortable stay. The bed and pillows were super plush, ensuring a restful sleep after a long day out. Another highlight was the superfast internet, which made streaming, work, and browsing effortless—a definite bonus for both business and leisure travelers. Overall, The Stamford Plaza continues to exceed my expectations with its excellent service, prime location, and top-notch amenities. I highly recommend it and will definitely be staying here again on my next trip to Melbourne!

Had a great week long stay at the Stamford Plaza Melbourne. PK greeted us with a big welcoming smile on arrival. She made sure we had a very good room for the seven nights. All the other staff were helpful too. The room size was generous and clean. A very comfortable bed with different pillow choices. The Stamford is extremely well located, easy to get anywhere by tram, rail or foot. Also right next to some great cafes. Highly recommend for good value.

The bed and pillows were excellent. Very clean room. Well furnished and equipped including well stocked bar fridge. Very courteous and helpful staff. Excellent location close to eateries. Easy check in and check out. Would highly recommend the hotel.

I koved my stay here and would recommend the motel to all my friends. The beds omg!!! Best sleep iv had in a long time!!! Safe parking, friendly service, beautiful motel. The breakfast in the morning had a great selection it was lovely. I can't wait to stay again.

I had a lovely and pleasant stay at Stamford Plaza, enjoying the peaceful atmosphere on arrival (the fruit infused cold water and fruit bowl in the lobby is a lovely touch!). Also good amenities including the gym and pool, which are kept clean. My favourite was the incredibly comfortable bed!! I appreciated that there was also a pillow menu available! Although, I regret not making use of this. However, the pillow provided was already very comfortable, which allowed me the perfect support for a great night's sleep, along with the dark and silent room (bliss). Like most hotels, the mini bar and room service was a bit overpriced, but that's to be expected. While some areas in the room could use slight refurbishments, these were purely aesthetic and didn't impact the comfort of my stay. I'd love to return again soon!

From start to finish we had the best time. Beautiful relaxing clean room, private, cozy and had everything you needed. Lovely interior, very classy. Incredible customer service, thank you Dhaval for making our weekend so enjoyable. You went far and beyond!

The property is tired and grubby. hotel foyer needs a good clean and the room was just ok. Random dirty trolleys left in reception, lift glass dirty. Bathroom was a shower over bath and grubby grout also. good hot shower. Brekkie was acceptable, freshly made omelet was good, only found the yogurts and Bircher muesli on the second day, fridge was in an awkward place. staff all pleasant, helpful when needed. great location. i think we had an older room, definitely needs a refurb. we only slept here, will not stay at this property again.

I tried to cancel this reservation through Booking.com but they advised that the hotel have not responded . I contact the hotel directly and they deny having received a request from Booking.Com I have contacted BOOKING.COM and they have told me that they have contacted hotel AGAIN to confirm a cancellation with no charge. I am getting different stories from each party so obviously one is incorrect. I have never had problems with Booking .com so I suspect it is the Stamford end. Just deny and delay so I end up losing over $1,000 on this booking . This is extremely frustratinging when usually booking changes are easy.

Great service and appreciated the Stamford plaza putting us near our friends, we were booked in a different tower but they put us near our friends, made our stay so much better being close with our friends and our family, we will book again at this hotel! It's our second booking in the space of 3 months

Stamford Hotel provided an outstanding experience! The room was clean, comfortable, and well-equipped. The staff were friendly and attentive, and the location was perfect for exploring the city. The beautiful pool and spa were a great way to relax as well! I will definitely be visiting again.

Bed was comfy, shower was hot, room service food was decent but timings were hit and miss (nearly 2 hours waited for breakfast one morning and another morning ordered for 9am and arrived 8.20am whilst I was in the shower) mini bar stocked well, but no safe in room which was a little annoying. Gym was small but had decent cardio equipment; quite light on free weights though. Staff all lovely and helpful.

The hotel and rooms are quite dark and feel a little tired and in need of an update (especially more light and adding USB and international sockets in rooms), but other than that everything is very good - great location in the city centre, spacious rooms, cleanliness, good service. All in all good value.

Smooth check in, great location and clean room (superior queen). Unfortunately after checking out I noticed that the hotel had deducted an authorised transaction for $154. I had no idea what this was for as the room and security bond had already been paid in a separate transaction. When I questioned what this was for or why this had happened the staff member couldn't provide any additional information, merely saying it would be returned within 4 days and she's follow it up with the finance team! Check your bank accounts after checking out! Still no refunds received since the above despite repeated emails and calls. The hotel now advised me that they had "taken", the fill room fee again! Still waiting on a response from management with an explanation.

飯店房間的空間非常滿意，3大人1小孩入住，客廳空間很大，房間價格也合理。 飯店的位址離鬧區不遠，走路就可以到高端購物街，以亞洲人來說離china town也不遠，用餐方便。 飯店兩邊通出去的道路皆有tram 可以搭到鬧區，也離費茲洛公園、舊議會不遠，夏天的早上晚上可以到那愜意散步。 櫃檯服務親切，可以協助叫計程車，之後來墨爾本首選旅館。 Cosy room and nice service. Thank you Ms.PK.

Would prefer a coffee machine with coffee pods over instant coffee and the pillows were uncomfortable Staff were very friendly though and went out of their way. Breakfast not the best selection in the dining room and room service was not working so food did not arrive

Excellent location for exploring central Melbourne and access to Australian Open - great buffet breakfast, quality service, comfortable rooms with all the conveniences you expect when holidaying. We will definitely return and recommend to friends.

Wonderful stay for a weekend trip. The location was perfect - a short walk to the tennis, and restaurants and theatre in the CBD right outside the door. The bed and pillows were amazingly comfortable, with block out curtains and no street noise ensuring a perfect sleep. The rooftop pool was great with roof open in good weather and closed when it wad rainy. A nice bonus was being able to watch the tennis from the spa. Reception and concierge went above and beyond, they were friendly and generous. This included helping me with recommendations on events, searching for the type of charger I needed for my laptop, and helping me with luggage and parking.

The are was very close to the main market and everything (busses, cafes, trams, restaurants were easily accessible) Just around 200m or 250m walk, you would enter the mail market in Melbourne with variety of shopping options and cuisines. The staff was very humble and understood our tiredness of traveling 14 hours. She gave us early checking happily.

Just awful….. save yourself for a better experience elsewhere . I'm feeling very ripped off! It's not about the money it's about the limited time one has to have a holiday, and how people in this position can ensure you have a great experience

Picked this hotel due as it was a well known brand and due to its location. The package options available with this facility were excellent with the option to include parking (5 min walk from the hotel) breakfast and late check out really suited us for our stay. Hotel staff very friendly. Breakfast had a variety of options including chef to cook your eggs as part of the inclusions. Hotel presents well and room spacious for a city hotel.

Our room had a comfortable bed and pillows. The hotel location is very close to the tram (public transport) and in the free zone. Rooms are a good size and most include a small kitchenette. Although in the centre of the city it is still a quiet area

Hotel is old but functional. super location to the city and 15 minute walk to Tennis Stadium. We had an issue with a missing bag that the staff were extremely unhelpful and poorly trained. It needs some maintenance upgrades and no lifts to breakfast area, Sore people in strollers having to walk up the stairs why someone carried their walker or wheel chair. If you are wheel chair based not a good option

Very nice feel to the room, was clean but also well kept. It had lovely vintage furniture that was in great condition for us to use. The kitchen area was large and really worked well. The room was a joy to stay in and we would recommend it to anyone wanting a good experience in luxury.

Best hotel apartment we have had in all our Melbourne trips very comfortable fitting and great location trams being available on both streets of the hotel good pool spa sauna and gym area and restaurant had great choices staff were excellent

Wow what an amazing stay at the Stamford Plaza Melbourne! The room was so spacious, the location fantastic, the pool lovely and the room service yummy! Even though you could probably get this level of excellence at other hotels in the area, what stood out for me was the level of customer service by all the staff we encountered. Special mention goes to PK who went above and beyond to make my stay with my son for his birthday weekend so amazing. From the high floor to the late check out and just her beautiful and genuine interactions with us to help us plan our day and later to hear all about what we have been doing. She even came out from behind the reception desk to personally say bye to us as we were leaving. Thank you so much Stamford Hotel and PK for an amazing stay that my son and I will remember forever!

A very comfortable stay. Large suites. Bathroom and kitchenette are getting a bit tired and worn looking. Staff exceptional. Fantastic choices for breakfast. Parking available close by, at a reasonable cost, and able to drive in and out at a flat rate per day. Pool excellent. Laundry very clean too.

Thank you very much for my stay. The room was clean and quiet and very comfortable. The staff were friendly and very helpful. I would be happy to come and stay again and will need to as I didn't get to see all of Melbourne the first time, I am already planning my next trip

Check in was terrible and no communication with carpark requirements. Very old rooms. We were told on arrival we did not have a booking. We had to show them a confirmation email to prove we had a booking. Same as the Carpark email the day before and still no instructions were provided. It wasn't an issue to them either.

We stayed at the hotel as part of a visit to the qualifying rounds of the Aus Open. The hotel is in a convenient location to the tennis but also surrounded by an enormous selection of restaurants, cafes and bars. The accommodation itself was spacious and clean. The staff were very helpful.

Good apartments, clean & Tidy , comfortable bed , the thing we noticed the rooms were darker than we are used to .. due to lighting maybe lampshades need a change and private balcony is facing the inside of the hotel not really private as it looked out to the glass lifts and the light came on all the time when you go to sit out there, For us a walk in shower would have been better than climbing into the bath for one.The staff at Harry's bar ,Sumi ,Suraj & Leilani amazing young people and always on the go so helpful , would check on you and how was your food or if you required more drinks. Reception Staff couldn't be faulted either . Would go back again