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Best Western Queen Victoria Market Hotel

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77 - 79 Capel Street, West Melbourne, 3003 Australie
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PHONE : +61 3 91017898
3.7 / 5
9 Reviews Tripadvisor
REVENIR_AU_DEBUT

Hotel advantages

Air conditioning in the hotel
Elevator
Free Wifi
Multilingual staff
Restaurant on site or nearby
Balcony or patio
Coffee maker
Hair dryer
Iron and ironing board
Refrigerators
The strong points

Description

Best Western Queen Victoria Market Hotel is a brand new 4-star hotel comprising of four levels with various room types including accessible rooms. Located only five minutes walk to the Queen Victoria Markets with plenty of food choices and a variety of stores. Close by is the Melbourne Museum, The Royal Melbourne Hospital, The Princess Theatre, Docklands, and Flemington Racetrack. The hotel is within easy access to bus and free tram services around the city centre. Please contact the hotel if arriving outside of office hours: Monday - Friday 8:30 a.m. to 7 p.m., Saturday 8:30 a.m. to 6 p.m., Sunday and public holidays 8:30 a.m. to 5 p.m.

Customer reviews

Travellers choice
Tripadvisor
3.7
based on 9 guest reviews
Excellent
2
Very Good
4
Average
2
Poor
0
Terrible
1
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Mixed feelings"
therachelralph, 12 Mars 2026

The location is walkable but it isn't the nicest neighborhood. So be safe. The rooms are clean and quiet. But there is zero storage. No drawers. No closet. So bring a backpack only. Also front desk might not be there. And if you don't have an international phone then you can't call them and you have to wait outside. The service was good and clean and quick. The front desk was nice and did give us a late checkout. So mixed feelings here

Owner Response, 12 Mars 2026

Dear Rachel Ralph, Thank you for feedback. We are sorry that we did not meet your expectations. Our friendly staff are sometimes helping other guests and are unable to be at front desk 100% of the time. For your convenience, there is both an intercom and phone number for the hotel printed on a poster at the front. The hotel phone is routed to staff's mobile phones, so you can reach us at any time, even if front desk is briefly unattended. Please note that our neighbourhood is safe. The tenants on our street have lived there for more than 35+ years without experiencing any issues in regards to safety. Thank you again for your feedback. Sincerely, The Team at Best Western Queen Victoria Market Hotel

"Bad experience - don't stay here"
JackieSmyth, 11 Octobre 2025

This was not a good experience. The location was great but everything else was way below 4-star standard. There was a window by the bed and looked into a courtyard and directly at another window. The manager was very rude.

Owner Response, 11 Octobre 2025

Dear Jackie, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations. According to our records, you requested a complimentary 4:00 PM late check-out due to a late flight. Please note that our standard check-out time is 10:00 AM, and check-in time is 2:00 PM. As a courtesy, our team offered a complimentary late check-out until 12:00 PM, along with free luggage storage at our premises after check-out. Despite these options, requests for a 4:00 PM check-out without additional charges were made multiple times to different team members. Unfortunately, a 4:00 PM check-out significantly impacts our ability to prepare the room for incoming guests or sell the room. We strive to accommodate our guests whenever possible while balancing operational requirements, at the same time we expect the same from our guest. Sincerely, The Team at Best Western Queen Victoria Market Hotel

"Australia Trip 2025"
decdeasy, 02 Octobre 2025

To be honest, my initial thought on arrival outside this hotel was "Oh God" because the outside of this hotel is very very understated, just a really small sign with "Best Western Logo" identifies it as a hotel. Inside I was met with a reception area that was closed ( at the time I landed). Subsequently the room was very spacious, bed very comfortable, bathroom good size, instantaneous hot water, really clean, very quite as we were at back of building. (no view but that did not matter). Staff were very very helpful & efficient. Located a 3 minute walk to the top end of Queen Victoria Market (near the food hall). Take a 10 minute stroll and you are in the middle of CBD Melbourne. Overall once you get over the initial impression of the outside of this hotel, all is good inside. To be fair it is more of a guest house type establishment than a full fledged hotel.

"Perfect Last Minute Stay"
Thehaikubandit, 25 Septembre 2025

We spent a night here last minute because our furniture was delayed when moving interstate. It was spotlessly clean, comfortable, and the shower was amazing. It was exactly the rest we needed before continuing the move.

"Good value, lovely room in heart of city in a hotel that lacks soul and clear processes"
GeoffandClare1, 11 Février 2025

Very clean and well equipped hotel. Location just off main city and it was good overall value. I think it is quite a new hotel. Very close to public transport. Two things to note. As the first reviewer notes the hotel is somewhat soulless with very bland colours and a tiny heartless seating area. Secondly they do not have a 24 hour desk. My plane arrived late and I turned up with literally no idea as to what to do to get the key. I think there needs to be increased clarity on this. I did finally get through to someone on the phone after a guest let me into the main office. On my exit four days later a receptionist was hounding me for my passport, but sadly I literally had to go or I would have missed my flight. A bit more clarity on getting key when no one on desk and a warmer general seating area would make this even better. Certainly not bad though and the room itself was very nice with fantastic views of the city.

"One street back from the main road."
justpostthedamnrevie, 15 Septembre 2024

I was expecting the Best Western brand to be a multi story building on the main road, instead it is a modest low rise one street back from the main street (Peel Street). I arrived late and grumpy and was soon in a big bed in a small room. Very new and very clean I was surprised at the tiny fridge that struggled to hold six cans of soft drink. A large screen television above the bed allowed access to You Tube and other common websites but I never figured out how to find 'free' TV. I also struggled with the air-conditioning controls so the room stayed at fifteen degrees. The next day I was less grumpy and the staff warmed to me and I to them. I was in town for work (and dancing at night) so was in the room to shower, change and sleep. I'd stay there again.

"A great location at a good price"
331cathy, 23 Mai 2024

This was a very convenient place to stay in West Melbourne. It was near intersecting tram lines, close to most inner city places. It was clean and comfortable and a reasonable price.

"Great Weekend in Melb"
rohanj1, 05 Juin 2023

Stayed here on the 3 & 4th June..New hotel,so was as expected,clean fresh and well maintained..Room was quite small,but bed was very comfortable ( 2 king singles pushed together),bathroom was a good size with big shower,that had a hand held head,as well as rain head.No wardtobe,but had a rail which had around 6 clothes hangers.. Connie who was at the front desk was amazimg,very helpful and nothing was to much trouble.Very easy.and seamless check-in.. Location of the hotel was great,a stones throw to the Vic Market ,and restaurants. We will be back in the future,and do recommend this hotel... 2 thumbs up...👍👍

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Is breakfast included in the rate?
julie
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
julie
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
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Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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