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Best Western Hotel Melbourne City, Melbourne

4.0/5  - basé sur 2835 notations.
16 Spencer Street, 3000, Melbourne, Australia - See map
Best Western Melbourne City - front view The Best Western Melbourne City is ideally located in the center of Melbourne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

We know one size doesn't always fit all and our charming turn of the century European-style building embraces different experiences in every one of our guest spaces! This 114 bedroom hotel, set across five stories is your quaint inner-city home away from home that offers comfort and convenience all on a cost-effective budget. Pets are welcomed also! Our hotel is located in the free tram zone and a stones-throw away to the Southern Cross Train Station. You will find it so simple to explore the city's favorite sites, shopping, marveled eating and drinking precincts, all the while soaking in the character and culture which is the City of Melbourne. Meet our real and friendly team members, who all enjoy what they do and look forward to meeting you!

Best Western

Hotel Melbourne City




Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2835 guest reviews
Very Good
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Sleep Quality

"Hotel Okay for The Price"


For a Melbourne hotel which usually costs $300 a night, we are paying a good price of $240 for first week of October. Best part of our stay is the very private courtyard (room #7 courtyard room). Can leave the curtains open without facing other rooms or buildings. Breakfast is basic: coffee/tea, fresh fruits, cereals, some cheese/cold cuts, and bread/croissant. Nothing fancy or much varieties. Croissant is usually very dry and tasted a day old. Worst thing is lack of hot water. We stayed for 5 days and every morning when we took showers at 7am the water was only barely warm. It was the very last day when we got up at 5am that the shower had hot water. Front desk was efficient but not friendly. No greetings of a hello when we returned and left for the day. A couple of staff did. The rest just stared forward into the street. Good to have laundry facility at the hotel. A definite plus.

"Afl grand final night"


What a little gem. Lovely soft pillows and bed, very clean and quiet. What a great location! Was upgraded from matchstick to shoebox room n arrival and was allowed a check in well before I was entitled. I would highly recommend for a short stay without the fuss and stuff uou get at more expensive places. Thanks

"Budget room"


I spent the Saturday night of the AFL Grand Final in one of their shoebox rooms. For a small budget room it ticked the basic boxes. The location was convenient only a few minutes walk from Southern Cross Station. Room was clean and well presented. The room was suitable for me because I was by myself. I wouldn't recommend the shoebox room for a couple because the bed is small and there is not a lot of room for luggage.

"Everything could've been better"


The hotel facade was hard to see soaybe they could improve their signage. The reception area was homey and very inviting. The staff were helpful but we didn't get to check in at 11am which we understood. Our room for three was spacious with a lovely view of a courtyard. The bathroom was tight and it was hard to move around. The bed was too soft that it felt like we were on a waterbed or something. Plus, the "double bed" was actually two single beds that were put together. My husband's bed moved away from mine every time. The breakfast was boring so you should skip it or probably don't include it on your bill. Next time I would definitely stay on other hotel.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Carla, Thanks for reviewing the hotel. I am very disappointed to see your recent stay with us was not a pleasurable experience, we really appreciate your feedback as it allows us to focus on where we fall short. We urge guests with any concerns to speak with our friendly team at the time, as we are hear to make your stay comfortable and enjoyable. thanks again for taking the time to review us. Warmest Regards, Best Western Melbourne City Hotel

"Best Western Hotel Spencer Street Melbourne"


Recently opened Best Western Hotel in Melbourne city. Located on Spencer Street so close to transport. The rooms are small but comfortable and clean. Some rooms have a TV with a DVD player. The staff are friendly and helpful.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Robert r Thank you for staying and for your feedback! We hope to welcome you back in the future. Kind Regards, Best Western Melbourne City Team

"New Owners - Same Standards"


My first time staying here since Best Western took over. The rooms are still clean as normal and the staff are nice. The only real difference is that the staff are not as natural as the previous. The girls act more like robots and are scripted. I wish they would relax and have fun with their job instead of trying to maintain an uptight corporate image.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi CCstar14 Thanks for reviewing our hotel. We are pleased to hear overall your stay was a pleasant one. We are the same friendly team as before however we appreciate your feedback and take on board your review. We do hope to welcome you back in the near future! Warmest Regards, Joanne Best Western Melbourne City Team

"Comfortable & Clean Room, Good Location, Helpful Staffs"


The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

"Excellent value for money in central city location - great staff!"


The shoebox room, although very small, offers great value for money if you are only sleeping in the room. The bed was extremely comfortable but I had to keep the curtains closed if I was there during daylight as my room looked directly into the room across the way. Overall the room worked well for me as I was attending a conference all day at the convention centre which is a 6 minute walk away.The staff were welcoming and friendly and went out of their way to help - very impressed with the level of customer service. On the negative side the public corridors have tired and shabby carpets and the paintwork on the doors is scuffed and in need of a re-paint. The bathroom is tiny and you have to get into the shower sideways as the door is so small - and no plug for the minute basin. As its an old building you can hear all the water pipes and the rooms are not sound proofed so when someone had a shower at 3am it woke me up.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Julia, Thank you for taking the time to review the Best Western Melbourne City Hotel after your recent stay with us. We appreciate your glowing mention of the staff. In regards to the the bathroom hopefully we can offer you a more comfortable experience in the future. We do have 7 other room types with different sizes as we understand one size does not fit all. Your feedback is important to us and allows us to shape the service that we offer as things are always changing. We hope we will see you back with us in the future, Kind Regards, Best Western Team

"I am stumped"


Was told that my room was not air cond at all although a fan would b given. It was summer, imagine staying in a room next to the carpark n with the windows open n no air cond. My eyes rolled! Have to pay to upgrade to a upper floor ..much luck as a room was available. Small, squeezy but comfortable with air cond. it's only a night but was thankful coz away fr the carpark n most importantly it's cool with the air cond ..

"Best Western"


Very convenient to transport, the football stadium and right in the city. Small but comfortable room with everything I needed, including an iron and board. SAtaff were wonderful when I had a health issue. Would stay again