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Best Western Hotel Melbourne City, Melbourne

16 Spencer Street, 3000, Melbourne, Australia - See on a map
Best Western Melbourne City - Reception The Best Western Melbourne City is ideally located in the center of Melbourne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

We know one size doesn't always fit all and our charming turn of the century European-style building embraces different experiences in every one of our guest spaces! This 114 bedroom hotel, set across five stories is your quaint inner-city home away from home that offers comfort and convenience all on a cost-effective budget. Pets are welcomed also! Our hotel is located in the free tram zone and a stones-throw away to the Southern Cross Train Station. You will find it so simple to explore the city's favorite sites, shopping, marveled eating and drinking precincts, all the while soaking in the character and culture which is the City of Melbourne. Meet our real and friendly team members, who all enjoy what they do and look forward to meeting you!

Best Western

Hotel Melbourne City

LABEL_ITINERAIRE

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

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Certificate of Excellence 2018
based on 2909 guest reviews
NOTE ISSUED
Excellent
1169
Very Good
1185
Average
394
Poor
102
Terrible
59
REFER TO NOTICE
Business Business
612
Couples Couples
865
Family Family
364
Friends getaway Friends getaway
362
Solo travel Solo travel
614
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Don't stay here ......"

1
Gayle B, Castlemaine, Australia 11/06/2019

The room was not what I was expecting .... so much smaller than implied (by photos) when booking it. The shower door was so small a person had to turn sideways to enter the shower. The toilet and shower room was extremely small with the added humiliation of an opaque glass door that you could see through from the bedroom. (a bit embarrassing I believe). The heating of the building was running at a tropical temperature (in the middle of winter) and our in room air conditioner had to be turned on to cool down the room ...... it was ridiculous.

BWMC1, Front Office Manager at Best Western Melbourne City, responded to this review
Dear Gary B, We are sorry to hear that your experience was overshadowed by the room size. We appreciate one size does not suit all; and urge any guests that aren't impressed to have a chat with our friendly team (available 24/7), at least this enables us to see what we can do to make you more comfortable. We wish you all the best! Have a great weekend. Warm Regards, Best Western Melbourne City Hotel

"Great Hotel - Close to Trains/Convention Centre and the Free Trams"

5
nae263, Brisbane Region, Australia 04/06/2019

We stayed at this hotel for a Convention across the river at MCEC and it was perfect. The updates so far are great after being changed over from the Pensione, and it can only get better. Staff were lovely, the courtyard room is definitely worth the little extra if for nothing else, just to be able to enjoy the greenery when you wake up or relax during the day. Best sleep in a hotel in long while! Very clean rooms and attentive front of house and house keeping staff. Space can be a little tight in the room if you have a lot of luggage, but it didn't bother us as we just stood our suitcases up when we were out and about. Plenty of hanging space in the wardrobe which was nice. We had a room outside the elevator doors and didn't here anything from other guests. The free tram that takes you to docklands and Victoria markets etc is just around the corner from the hotel. For anyone on a budget, can highly recommend the 5 min walk to southern cross station and finding the cafe in the centrecourt. They do $5 savory breakfast muffins and $3.50 sweet muffins. The also have some yummy soups all day, perfect for the cold! Overall we had an enjoyable stay, and my mum was happy she could get some washing done as well. We'll be coming back again next time we're in Melbourne!

BWMC1, Front Office Manager at Best Western Melbourne City, responded to this review
Dear Nae263 Thank you for your 5 star review! Its fantastic to read you enjoyed our courtyard rooms they are definitely a favorite at the hotel. We are thrilled you had a lovely stay and found the team to be friendly and the room to be clean and up to our standards. It was our absolute pleasure to look after you and we hope we can welcome you back on your next trip to Melbourne. Have a lovely weekend! Warm Regards, Best Western Melbourne City Hotel

"Lovely one night stay"

5
traci_rae, Melbourne, Australia 04/06/2019

We booked Best Western so we had a short trip to the airport for an early morning flight. Check in was quick and the desk staff were professional and courteous. The lobby area was quirky and cheerful. The room was large and well appointed. Bathroom on the small side but spotless and everything we needed. The amenities were lovely. The bed was extremely comfortable and pillows were great. I had a very good sleep and would not have known I was in the city. We checked out at 5am. The lad on the desk at checkout was lovely and for that time of the morning, very cheerful. We were only there to sleep so didn't get to have breakfast or use any other facilities. Value for money is an understatement. I couldn't have been happier with the price we paid. I would definitely stay here again and will recommend to others. Excellent stay.

BWMC1, Front Office Manager at Best Western Melbourne City, responded to this review
Dear Traci_rae WOW! Thank you for your wonderful review. We are thrilled that you enjoyed your stay so much, and our staff will be rapt with your kind words. We hope you are having a great start to the weekend and cant wait to welcome you back in the future! Warmest Regards, Best Western Melbourne City Hotel

"Budget room close to everything I needed"

5
User 01/06/2019

Single female traveller attending convention centre. Wanted something within walking distance to convention centre and train station. Ticked all the boxes. Would stay here again. Clean fresh rooms, comfy bed, iron and hairdryer. Made the trip easy. Luggage storage a bonus as I didn't want to take by bags to the conference on the last day. Booked the basic shoebox room but staff upgraded me on check-in. Win!

BWMC1, General Manager at Best Western Melbourne City, responded to this review
Hi Katgc1, Thank you for taking the time to write such a lovely review! We are pleased you found the location convenient and the hotel ticked all the boxes :) We really appreciate you choosing to stay with us and we hope we have the opportunity to welcome you back in the near future. Have a great evening! Warmest Regards, Best Western Melbourne City Hotel

"Great stay"

5
DayTrip51849466586, Hobart, Australia 23/05/2019

Always made feel welcome and the rooms are always well serviced. The rooms are an ambient temperature on arrival, the beds comfortable and clean. The location is ideally suited to our needs and Southern Cross Station is only a few minutes walk away. Restaurants and cafes nearby. We have no reason to stay anywhere else when we visit Melbourne.

BWMC1, General Manager at Best Western Melbourne City, responded to this review
Hi DayTrip51849466586, Wow! Thanks for such a great review of your recent stay with us. Its great to see you had a comfortable stay and found the location of our hotel handy to all the cafes and restaurants nearby. We would love to have you back soon! Have a lovely evening! Warmest Regards, Best Western Melbourne City Hotel

"pay for what you get"

3
User 19/05/2019

the room and decor felt cheap the staff were happy and enjoyed greeting us at every available opportunity. i would return for a quick 1 night stay as the price point was good. location was key for us.

BWMC1, General Manager at Best Western Melbourne City, responded to this review
Dear Markblacksystems, Thank you for your feedback! We work hard on ensuring the best guest service and pleased to see this shown through during your stay with us. We hope to welcome you back with a even better experience in the future! Warmest Regards, Best Western Melbourne City Hotel

"Brilliant stay and excellent value for money!"

5
User 18/05/2019

Me and my partner used this hotel as a base for when we moved to Melbourne. Everyone was extremely accommodating, helpful with tips, information about the local areas. The hotel was always spotless and the breakfast was delicious and a good portion size. I'm surprised I didn't pay more for my stay! Thank you everyone at Best Western.

"Great Value! Great Location! Great Staff!"

5
User 28/04/2019

I was offered an early check in which was unexpected but welcomed. Also the welcome back note in my room with accompanying chocolates was special. Already I felt that someone cared. That feeling carried throughout my stay. My room was clean and comfortable and the location was perfect for me. It would be hard to beat the rate, quality and service of this hotel. I will definitely be back.

"Last Minute booking due to change of plans"

4
Nichole Y, Moonta, Australia 28/04/2019

I booked my accommodation very last minute as some plans had changed when travelling to the ANZAC Day footy game. Upon arrival, we were not disappointed. The hotel was clean and staff very friendly, we were able to check in early, which was a bonus. While the room was small (we booked a twin share room), it had everything we required for our quick overnight stay. Our only 'complaint' was that the frosting on the bathroom door, while it looked great and modern, did not provide much privacy one the bathroom light was turned on. While this is fine for couples, I was travelling with a male friend and didn't provide much privacy. While we could overlook the small issue, I am unsure if other could. Other than that, it was a great place to stay, with lots of little nooks to sit with friends and have a chat. Being close to the Spencer ST Train station was a massive bonis for my early flight home the next day.

BWMC1, Front Office Manager at Best Western Melbourne City, responded to this review
Dear Nichole Y, Thank you for taking the time to review our hotel, we are thrilled you enjoyed your stay with us. I hope we have the opportunity to welcome you back in the near future, please note we do offer 7 different room types with larger bathrooms and rooms. Our maintenance has been made aware regarding the bathroom door and we appreciate your honest feedback. I hope you have a fantastic week Warm Regards, Best Western Melbourne City Team

"Rather stay in a jail cell"

1
User 26/04/2019

To tiny Little match box Got anxiety sleeping there Bed size of a 4 yrs old child No window Couldn't fit in the bathroom That's how small it was Couldn't open the door coz it would hit the bed Costraphobic

BWMC1, Front Office Manager at Best Western Melbourne City, responded to this review
Dear Sherpa13882107139, Thank you for your review, We are disappointed to hear you did not enjoy your stay with us. We do our best to be as transparent as possible, like naming our 2 smaller room types Matchbox/Shoebox room, as we know our rooms our on the cosy side. We do have larger rooms at the hotel and any issues at all regarding your stay, we do have a 24 our reception who would of been more than accommodating to ensure you a comfortable stay. I hope we have the opportunity to welcome you back with a better experience. Warm Regards, Best Western Melbourne City Team

"Last minute booking"

5
321sandrad, Wellington, New Zealand 25/04/2019

I booked this hotel at last minute.com and got a great rate. Staff check in was friendly quick and easy. Room was ok for 1 night . No soap in shower so cleaning people must have forgotten but I just went down and got one. No problem. Windows rattled a bit at night so I struck a magazine in the window .all good. Shower was great pressure and clean bathroom . Comfy bed for a few hours sleep as I was up early to catch the skybus. Good location to the railway station . Plus to the river . Great eating places as well .

"Melb"

5
User 23/04/2019

Great value. clean room in middle of city close to everything...good mattresses and double glazed..freiendly staff and good service at the restaurant...I liked th nearby taxi stand and the rooftop area

"Best value and great location"

5
User 22/04/2019

This was my second stay at this hotel and both times I was very happy with the service. Great location, and excellent access to transport. Staff at reception were extremely helpful and were able to check me in early.

"Basic but fine"

4
Kev684, Leeds, United Kingdom 21/04/2019

Stayed 2 nights prior to a Great Ocean Road (Road) Trip. Late check-in following our flight from the UK was fine, friendly and seamless. We booked what was described as a 'shoe-box' room which actually did live up to its name. Very small but functional and reasonable for the price paid. Good location for walking around Melbourne CBD. Also very handy for Spencer Street station and the shuttle bus to the airport. Would highly recommend the cafe joined onto the hotel for breakfast! All in all a good stay at a nice 'no frills' hotel

"Sub-par Service"

1
BexSyd, Sydney, Australia 19/04/2019

Arrived later in the evening on a Thursday. First they didn't have the reservation then found it under my partners name that was listed as a secondary contact name listed on the reservation. Got to the room and it wasn't the room we had booked, called reception and told them to then be informed they would call us back in 10-15 minutes. Waited 30 minutes and called them back. They then told us that they would have to make another room up to which we replied we will leave them to it and sort it once we got back from getting dinner. Returned to be given a new room key (that we would only have for one night as it was booked for our other nights and we would have to move) and that we would have to get our bags from the other room first, got into the new (tiny) room that barely fit the bed let alone us or our bags. We then discovered that the bed was in fact broken, called reception again and they told us that we would have to deal with it for tonight. Effectively we slept on a single bed together to save my partner rolling out of bed and hitting his head. The next morning we went down requesting a refund and that we were going to find another hotel. The front desk staff said that they had a room ready now and would we like to see it, we obliged and were taken to a much bigger room with the king bed we originally requested. We accepted the room and also the refund of one nights accommodation. The room we completed our stay in was much better than the first two we were given except for the tiny shower in the tiny bathroom, we could barely fit through the door. Finally, the 'included breakfast' consists of toast, a couple of cereals and some juice .... completely not worth the extra money!

"Simple and clean"

5
Connector06166023640, Melbourne, Australia 19/04/2019

The staff were lovely and welcoming. The room was clean, simple and decorated nicely. Also it was naturally lit with a huge overhead sylight and high ceilings making it light and spacious. Conveniently located 2 min walk form southern cross station with easy access to the building.

"Great location and excellent service"

5
ljb470, Somerville 13/04/2019

Love this hotel. Close to Casino and free public transport which will take you into the centre of the city. A short walk to a major train station (Southern Cross Station) and Marvel Stadium for AFL football.

"Bed Bugs and Clueless Management"

1
User 13/04/2019

My wife was bitten by bed bugs on the first couple of nights of our stay. Upon telling the manager, Buwan, who at first seemed to be sympathetic, we were moved to a new room, as one would expect. Initially, the bites were itchy, but after a few days, they became seriously inflamed and painful, such that my wife couldn't sleep. This is apparently a common occurrence with bed bug bites (inflammation can occur days or even weeks after the bites are incurred), which we had no prior experience of. Upon telling Buwan this, he became defensive, and told me I couldn't be sure it was bed bugs. He told me I needed to have a doctor determine the bites were bed bug bites before he would acknowledge this and before he would offer any additional help. He told me, perhaps my wife had a rash from environmental causes in Melbourne. He inferred that it would be a problem for the hotel if he was seen to acknowledge that there were bed bugs. I was completely surprised at his reaction and couldn't believe what I was hearing. I was expecting sympathy for my wife's worsened condition and for her lost sleep. We wanted acknowledgment of our suffering that was a result of staying in the hotel. I wasn't expecting a court of law. I might also add that Buwan discussed our situation with his immediate boss, following which we received no further help, but only more questions, which strangely came from a junior staff member. The message we received was that the management was more concerned with the reputation of the hotel than the suffering and comfort of its guests. This is a clueless attitude to have in the service industry. While the general staff are fine, stay here at your own risk with regard to the management.

"Comfortable bed in a great location"

4
pricklypear88, Adelaide, Australia 11/04/2019

I stayed here for two nights for work, as I was attending a conference at the nearby Melbourne Convention Centre. They had upgraded me to a room that slept three people, so I'm guessing it was slightly bigger than the norm. I'm not sure how three people could stay in here though, as the bathroom was tiny! The bed however, was extremely comfortable and I had a good night's sleep. The overall decor was nice and staff were accommodating and friendly. I kindly asked if my partner could stay over (we are long distance and he lives in Melbourne) and they were 100% fine with it. There was only a fridge, no proper kitchenette, so I wouldn't stay in this particular room longer term however for a night or two it's fine. Great value for money.

"Great location, uncomfortable bed!"

4
User 04/04/2019

I really liked pretty much everything about this hotel - it was friendly and the rooms were compact but really good value and it was so close to the train/bus station. I was worried about noise, as it is so close to everything but I found it quite quiet. But unfortunately there was one draw back: the bed was very uncomfortable. It was a double room but the bed was one of those beds that could be pushed together as a double or split apart and it hurt my back. I ended up placing the bedding on the floor and sleeping down there. It still didn't ruin my stay though :-)

"poor service and poorly trained staff"

1
User 04/04/2019

Called Hotel 3 times to enquire about Best Western discounts for Government and defence staff, but was advised they didn't know nor would seek advice. Requested call backs and submitted online enquires all with no reply. One staff member said,"well I don't know , so are you going to book a room or not." Hotel at night next to a hostel and bar. Large groups of roudy groups smoking and drunk at front entrance ot hotel. Only hotel that charge you $100 on your credit card as apposed to a credit card charge pending. 4 days to get refunded and to add insult to injury they charged a further $4.50 for making deduction which was not disclosed at anytime. Never again.

"Excellent! "

5
ErnestoBecerril, Queretaro City, Mexico 04/04/2019

The hotel is practically new and the rooms are very pretty. The bed was incredibly comfortable and the staff was very helpful and kind. I really enjoyed my stay here and would definitely come back. The location is perfect since it's quite close to Southern Cross and right in at the heart of Melbourne.

"At least it's convenient"

3
lanthopo, Athens, Greece 03/04/2019

I stayed only for a few hours during my arrival at night. I could compare it with other Best Western that I've stayed at around the world. It's not bad but it does not add something special to a staying experience. The room was clean but at 1st floor and dark, the bath was small, while it did not have minibar or even access to ice. At my question for water and ice I was advised for a "seven eleven store next block". Check out is at 11:00 without a notice. The area is close downtown but not that good. I wouldn't stay again.

"Nice Experience"

5
User 02/04/2019

Nice location, supportive staff, Clean, Near to station, All facilities nearby CBD. The hotel has taken high price due to some conference. Else it is good location and staff is also very co-operative.

"Great location and value for money."

4
Alison C, Maitland, Australia 26/03/2019

This hotel was in a great location and great value for money, particularly if you want quick access to Southern Cross Station, Marvel Stadium or the DFOs for shopping. It was clean and had great beds and fast , free WiFi.

"Small room with even smaller bathroom!"

3
japanibabe, worldtraveler 25/03/2019

Location was good, near Spencer Street free tram. Also free tram up to Southern Cross Station if you are coming/going to airports by sky bus. However rooms are very small. I booked twin room for my father and I. First room was rm 121. VERY small. Couldn't put down two suitcases on floor to open. Bathroom is sliding door with no lock. There is a gap so you can see outside from within. Inside bathroom is so small with very little room to move about. Small sink so water splashes on the floor. Shower stall is a glass door that open out and squishes you between toilet and door. Changed to room 206 after a day with AUD10 paid extra per night. The Metro runs right outside the window so if you are a light sleeper, it will disturb you. Room 206 was bigger but bathroom was just as tiny! At least the door closed properly with no gap.but no lock. Oh and the door is opaque glass so you can see the shadow of the person inside if the light is on in the bathroom! No privacy! Bed was lumpy so I woke up with a back ache. I don't know why they put a separate mattress on top of the original mattress.

"Tiny Bathroom"

3
pamelama693, Canberra, Australia 19/03/2019

On the plus side, this hotel is well located and our corner room had two windows which opened. On the downside, the rooms are very compact and the bathroom is so small, it's really only suitable for very tiny people! The shower door space is so small that if your girth is somewhat larger than average, you would not be able to fit. So beware!

"Great for pets"

5
User 19/03/2019

This hotel is clean and conveniently located great for pets staff was friendly and were helpful would definitely stay again. Great food in the restaurant again very friendly staff. Just down the road from spencer st train station

"Great location"

4
JanetSmith95, Nantwich, United Kingdom 13/03/2019

We stayed at this hotel on a recent visit to Australia. The location of the hotel is brilliant, close to Southern Cross station and the tram city loop. The rooms are quite small as is the bathroom but sufficient if you are out all day. The staff are great, really helpful and pleasant. Prices are reasonable.

"Good price for its location but...."

4
Journey24735617590, Logan City, Australia 09/03/2019

Location is perfect and the price is competitive. Having said that, certain things need improvement which should not affect their price point. Both my pillows were lumpy so sleep was not great. Room was clean but the floor squeaks a lot! Bathroom is clean and functional. The ironing board was a waste of time because there was hardly any padding on it to iron clothes properly. The WORST bit was that I found hair of the curly kind in the filter of the kettle. Luckily I could remove the filter so i didn't bother complaining as complaining wouldn't have changed anything.

"Very nice experience"

5
841samirh, Darwin 09/03/2019

Central location, great staff, reasonable price, clean, tidy and quiet rooms. All boxes ticked ! I have been staying at this hotel since 2016 (then called Pensione) whenever I need to visit Melbourne and it has remained my go to place.

"Family Room"

4
User 07/03/2019

We stayed for 3 nights in a family room. It was the first time for my partner and grand child but I have previously stayed at the former Pensione Hotel on many occasions. Rooms are always clean, bed comfortable. Bathrooms are always small but adequate. Housekeeping staff are thorough and reception staff always helpful. Our luggage was safely stored until we left for the airport and the guest laundry is affordable and easy to use. The hotel is close to Southern Cross Station and trams including the Circle line - always handy.

"Never again"

1
Thierryshead, Bangkok, Thailand 04/03/2019

Stayed at this hotel during toy fair. The room was very compact but the bathroom just plain minute. You cannot even seat properly on the toilets as the sink is in the way. To get in the shower, the door is about 50cms wide. Even going in sideways is tight.. And to top it all, the shower does not work properly. On my first day I had trouble with no cold water. I was told to open the tap and wait. Eventually cold water arrived and I was able to open the hot water and shower. Next day, tried the same but no water came. I range reception who told me that maybe too many people were showering at the same time.... In my apartment, possibly but should not happen in a hotel surely. Eventually, I was offered to go to another room 3 floors down to have a shower... It was already too late as I had to go to a meeting. Will not stay there again

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Thierryshead, Thank you for taking the time to review your stay. Firstly please allow us to apologize that you had found your stay with us to be less than satisfactory. I am extremely disappointed that you did not enjoy your time with us. This is certainly not the norm as you can see from our previous reviews below. I can appreciate that the issues with the shower was troubling for you, we did offer another room to use as it was early and we were full the night before we did our best to have a clean room ready for you to use on the 3rd floor as soon as possible. This being said we take responsibility for the issue you incurred during your stay and we value the feedback as this helps us better our services to all our guests. Should you be travelling to Melbourne again in the future, please feel free to contact me directly. I would love to offer you a complimentary upgrade to one of our King rooms. These rooms are spacious and are more suited to business travel. Have a lovely day Warmest Regards, Joanne Woodhouse Best Western Melbourne City Hotel

"City Stop"

3
Jaks171, Sheffield, United Kingdom 02/03/2019

Hotel in a good location. Taxi drivers find it difficult to drop off and pick up from this hotel as it is on a busy main road. City circle free Tram stops yards from the hotel and is useful for getting around. Short walk to the restaurants on Southbank. Slight drawback was the bathroom in our room. It was tiny. You could not move very little space at all. Would request a room with a larger bathroom (if they have one).

"Perfect location"

4
janw426, Sweden 01/03/2019

This hotel has a perfect location. Walking distance to everything we needed in Melbourne. Rooms are small, but had everything my wife and I needed. We stayed in second floor room 208. WiFi good. My wife and I are small persons, but I believe the extremely small door to the shower can irritate larger persons, who may not be able to enter the shower. The breakfast offered is just not price worthy. Eat breakfast somewhere else.

"Needs work"

2
Suna, Perth 28/02/2019

The hotel is in a great location and close to everything. Little shop next door and bottle shop not far away. Close to restaurants and the conference centre. The beds are very short and the rooms need maintenance especially new carpets. The staff were lovely. The rooms really are very tiny, which they say on the website but they also say they are luxurious which they are not. I was here for a conference and it seemed many others had better experiences for less money.

"If you're skinny and under 5'5", this would be for you."

3
User 27/02/2019

Recommended for travelers on the short stature, and slim, too. Bed was a double. Comfy, but too short for me (6'1") and partner (5'11"). Bathroom door becomes a LED light panel, doesn't help in the middle of the night. Shower doorway was narrow (14-16 in) and the shower was under a meter square, with a shower head that was partially clogged. Hot water wasn't a issue, but the lack of cold water pressure was pathetic. Plus, the showerhead was almost a foot shorter than me. Charging $4.50 a bottle, for water at room temp... not cool. Bar fridge sounded like it was on it's last legs. Rooms walls and floor(ceilings) were so thin you could HEAR what was going on.

"4 night stay - perfect!"

5
ryanham2012, London, United Kingdom 27/02/2019

I can't say enough nice things about this hotel - the location, the decor, the staff, the breakfast, the laundry service! I would 100% recommend to anyone in Melbourne. It's a cute hotel - yes the rooms are small BUT you're not there to see the rooms. They're modern & clean. We were travelling around Australia and this was our 2nd stop so the fact we could wash our clothes was amazing - 2 dollars for the powder and 2 dollars for the tumble dryer! the location is perfect, you're in the centre and about 5 minutes from sea life and 10-15 minutes from Southbank & the beautiful casino. Would definitely stay again. Breakfast was about 15 dollars per person.

"Great hotel "

5
richardhB4063WP, Hobart, Australia 20/02/2019

Great last minute stay, we arrived at 1am from an overseas flight after issues at our other hotel. Staff on the front desk Dave I believe was extremely helpful in helping us out with a last minute room for the night. Great modern room was more then happy with! I'll be booking Best Western for future stays over one of your rivals a few blocks up. Cheers

"Review of my stay"

4
Journey58553514845, Penang Island, Malaysia 19/02/2019

The location is execellent which is near southern cross station where I need to take skybus to go airport. Besides it is near the free tram zone which is just 5 mins walk to the station. The hotel staff are friendly and always teach me what route to take to reach my destination. The only thing is the bathroom in the room is extremely small which can be quite a problem for big size guest. Overall it was a very pleasant experience staying in best western Melbourne city. Will come back again.

"Convenient hotel for sightseeing"

3
TravellingJan, San Carlos, California 18/02/2019

The location was good for sightseeing and getting to places on that side of the CBD. We stayed 3 nights and used the circle trams, etc to get to places in the other parts of town. Although the hotel is on a very noisy street with trains going by at all hours, it has incredible soundproofing + we had the AC on, so we heard none of this noise, during the day or at night. We had one of the larger rooms, and it was comfortable. We had a window on the main street but some rooms have only windows in internal well which I would not have liked. Bathroom was quite small, with the smallest sink I have ever seen! So tiny that you could not find a way to turn on the water without it spilling over onto the floor. We kept the bathmat on the floor so we didn't slip. So the room was ok in many ways... but I really wish the bathroom was a bit bigger and the sink a lot bigger.

"Modern, clean and great location"

5
User 14/02/2019

Great location, close to shops, crown and transport. Staff were very friendly. Although the room we chose to stay in was small, it was very clean, new and functional. Decor across the entire hotel was really cool. Would stay again!

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi Racquelx, Thanks so much for your 5* review!! It was lovely to read about your recent stay with us. We would love to accommodate you on your next visit to Melbourne :) We hope you have a great week! Warmest, The Best Western Melbourne City Team

"On my own in the city."

4
Sherry D, West Montrose, Canada 11/02/2019

I stayed for 4 nights in a matchbox room. The room was small but the price was good & it had everything that I needed. Saturday night was noisy from people leaving bars. Otherwise, it was a great experience.

"Ok but not great"

2
kathryn164715, Brighton, United Kingdom 05/02/2019

Stayed here for 3 nights at the beginning of our month long trip. Plus points - .Staff -friendly and attentive .Onsite cafe - very good breakfast. ..Location is good.Great for tram and easy to get everywhere. . Bed.big superking bed very comfy Not so good - . Lifts ..2 lifts of which one was out of order on our visit and the other was very slow and not air conditioned. . Housekeeping.maybe we were unlucky but our room was not cleaned on day 1. . Bathroom..we had room 306 and the bathroom was tiny. You could not move your arms in the shower it was that small. The entrance into the shower was tiny. The door into the bathroom was a sliding door which didnt close properly and it felt like the tiny bathroom had been added into the bedroom as it was so near to the bed. very poor... I would personally stay somewhere else a little bit further out of the city but on the tramline. You get more for your money yet just 15 mins from CBD.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Kathryn164715 We are really sorry to hear that your experience wasn't up to scratch. Our team are devoted to ensuring that our guests experience is as comfortable and enjoyable as possible. We aim to be transparent with what we offer so our guests can make an informed choice whether we are the right place for them to stay! We are so pleased to hear the location and our team was a positive to your experience. Thank you for taking the time to write your review. All the best Warm Regards, Best Western Melbourne City

"Aus open appropriate"

4
sism6112, New York 23/01/2019

My husband and I loved the location of the best western for the Australian open and the ease of getting there from the airport (as the hotel is a short 10 min walk from Southern Cross station once the Skybus drops you there). We had free trams all the way to the Aus Open with a short 50m walk from the hotel to a tram stop at the corner of Flinders and Spencer st. The hotel was great value considering we booked only 5 days in advance, during the aus open period, and got 3 nights stay for $592 for a hotel about 15 mins by tram to the Aus open and with great access to either Southern Cross or Flinders St station. We picked the 'Shoebox' room and it definitely is a shoebox size (incl toilet) but there was a very comfy double bed, tv, tea/coffee facilities, iron&board, desk, plenty of shelf and drawer space for two people to unpack some of their things. You get everything you need for a couple stay. Would def not recommend this room size for a family with even very young kids. But i'm sure the hotel has many larger rooms. The toilet has everything you need but bite sized. Access into the shower through a small 40cm-ish wide door maybe difficult for certain people but was broadly fine for us. I would recommend you request vacuuming of the room as I don't think this was done during the entirety of our stay although I was just judging this by the small bits of dirt I could see remaining each day when we got back to the room. Staff are very friendly and helpful. I would definitely consider staying here for other short trips to Melbourne. If you are the type who likes to spend a lot of time in the hotel, you may just want to consider a larger room size than what we got.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Sism6112 Thank you for staying and for highlighting what you liked about your visit. It is refreshing to hear your positive words regarding our value for money and we love that you really enjoyed your time with us. We are pleased to hear that you found the location extremely convenient. Your feedback allows to focus on areas were we fall short and your comments will be passed along. Safe travels and we hope to see you again! Warmest Regards, Best Western Melbourne City Team

"Stay was ok"

3
Global266705, Singapore, Singapore 19/01/2019

Was in town for the Australian Open for 4 nights. Location of the hotel was great, less than 10 minutes walk from Southern Cross Station. It was within the free tram zone, and a tram stop was less than 5 min away which brings me to flinders station and straight to Rod Laver Arena for the tennis. You can also walk to the DFO South Wharf for shopping at discounted rates. The shower in the matchbox room is pretty small, and I imagine it would be rather cramped for a male. I am an asian female so it wasn't so much of a problem. However I do have issues with the housekeeping. Hair in the shower drainage wasn't cleared throughout my entire stay, cup was not washed even though I left it in the sink, toiletries were not topped up properly - i dont need 3 conditioners thank you, I need my shower gel and shampoo! I also read reviews that the rooms facing the street were noisy due to the pub below, thus requested for a non street facing room. Although my request was granted, I quickly regretted it as it was facing a construction site which begins their work early in the morning. Kind of unpleasant coming back late from a day of tennis action, to be woken up early in the morning from the construction noise. The staff were helpful and the cafe below serves great breakfast. So overall, the stay was ok.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Global266705, Thank you for taking the time to write about your experience with us.It is disappointing to hear your stay was overshadowed by the cleanliness of your room and your room appointment. We take this very seriously and will be looking into how this happened and will do better. For future we are a 24 hour reception and would encourage to let the reception team know so we can resolve any issues you have during your stay immediately. We are pleased you found our location convenient :) I hope we can offer a better experience in the future. Thanks again Warm Regards, Best Western Melbourne City Team

"Comfortable Hotel"

4
User 15/01/2019

Comfortable despite name of rooms. They dont feel small at all and that was dor 2 adults and a baby. Lovely staff. Very comfortable beds, pillows and quilts. Excellent place to stay overnight after the Sydney train. Feels high class but has some excellent deals.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Avke1, Wow, thank you so much for your review myself and the team at best western are so pleased you had a comfortable stay. We hope to welcome you back in the near future, have a fantastic weekend :) Warmest Regards, Best Western Melbourne City Team!

"Great Staff - Great Location - Great Value"

5
User 13/01/2019

I arrived early and expected to leave luggage until check in time and was offered an early check in. Already I felt a friendly and accommodating vibe. My Courtyard Room was perfect! I have stayed in this hotel before and it never disappoints. The stand out for me are the staff, they are so accommodating and friendly. Joanne & Jessica made my stay extra special this time with their helpful information and friendliness. See you again soon!

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Julie C, We are so pleased you enjoyed your stay with us and thank you for your kind words about Joanne and Jessica. They will be rapt to hear they've positively contributed to your experience! We look forward to welcoming you back in the future. Warmest regards The Best Western Melbourne City Team

"Needs work "

2
User 13/01/2019

I used to stay at this hotel almost weekly when it was The Pensione. It was a lovely boutique hotel. I stayed one night due to issues at my apartment building and found it old and tired. Mould in bathrooms, dirty towels and bath mats. Staff were as friendly as ever. Best Western need to invest in some upgrades.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear HannMR09, We are so very disappointed to see your recent stay with us was not a pleasurable experience. Your review is important to us and we appreciate your honesty about your recent stay with us. We are committed to that where ever we may fall short in the the product or service we offer, we listen to our guests and will do better. Rest assured your concerns have been heard and will be addressed. We hope to be able to offer you a new experience again in the future. Thanks for providing us your feedback. Warmest regards The Best Western Melbourne City Team

"Great local"

5
gregmY4698GQ, portland, United States 12/01/2019

Great location the rooms were great just small. Nice they had a roof top area which was small but no view but quiet and private. The desk was very helpful and friendly. Easy access to the free downtown tram and easy walk to the water and restaurants.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi GregmY4698GQ, Thanks so much for your 5* review!! We are pleased you found our location to be a great spot for you, and found our staff to be very accommodating throughout your stay. We hope to see you again soon! Warmest, The Best Western Melbourne City Team

"Handy"

4
503grantn, Kincumber, Australia 12/01/2019

Very close to Southbank, Southern Cross Station, Aquarium and a 10 minute walk to the city.Great staff and a good little restaurant at the front for breakfast/brunch.Pltnty of other restaurants a short walk away

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi 503grantn, We are so happy you enjoyed your stay with us! Your feedback allows us to continue to focus our energy in the right areas, with our guests experience in mind. Warmest regards, The Best Western Melbourne City Team

"Great value CBD hotel for single traveller"

5
Robert H, Adelaide, Australia 05/01/2019

My "matchbox" room had everything that I needed. Comfortable single bed, fridge, TV and air conditioner. The building is old and solid so I actually did not need to turn the A/C on when I was there at night, even though it was 42C outside during the day. Reception staff were friendly and efficient. I never had to wait long for a lift. Located a couple of hundred metres from Southern Cross station and many trams passing the door or nearby. There was a building site next door but nothing was happening when I was staying. Might be noisy during the day if the builders were working.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi Robert H Thanks so much for your 5* review!! So happy to hear you enjoyed your stay with us! Its was our pleasure to have you stay and thank you for your detailed feedback :) We hope to see you again soon! Warmest, The Best Western Melbourne City Team

"Very Disappointing "

1
848russellh, Belton, United Kingdom 02/01/2019

Our travel agent booked us in here as part of our honeymoon trip to Oz. Having looked at the pictures online we went with their recommendation. Unfortunately the rooms don't resemble the professional photos. We were so disappointed. This was our first hotel of the trip and should have been for four nights. We managed 2 nights but couldnt bear another two. Ended up paying a lot of money to stay somewhere else even though we had paid for 4 nights here. I can't add much to the other negative reviews other than to say that I can only describe the hotel as a hostel. If that's what you're looking for then it's fine. For us we were on honeymoon and wanted something of a much higher standard. The rooms and bathroom are tiny. The sliding door closed leaving a large gap so no privacy to bathroom. Sink would spray water all over floor. Shower sprayed water everywhere but on me. Whole hotel is drab and in major need of a refurb. There were holes and filler in walls. Rips in carpet. Best Westerns in UK are generally of a good standard and the reason we booked. Had we known the standard in Oz was bordering on a hostel we wouldn't even have considered. On the plus points, staff were friendly and location is ok.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear 848Russellh, Firstly please allow us to apologise for any distress you may have experienced in regards to your bathroom door and I can certainly appreciate that some of our bathrooms are on the cosy side. We do have varying room sizes available as well as the opportunity to upgrade to something larger. I am confident had our friendly team been advised of your discomfort they would have certainly assisted by showing you several other options. We are so very disappointed to see your recent stay with us was not a pleasurable experience. We are committed to that where ever we may fall short in the the product or service we offer, we listen to our guests and will do better. Rest assured your concerns have been heard and will be addressed. We hope you had a great time visiting Australia. Thanks for providing us your feedback. Warmest regards The Best Western Melbourne City Team

"Very good place"

5
Carlos_Gomes32, Sao Paulo, SP 29/12/2018

The hotel is very well located, just a short walk from the Southern Cross Station and it's close to many trams stops, which make the sightseeing easier. The room is spacious, but the toilet inside is a bit small, although it hadn't implicated the staying. The staff was helpful and cheerful.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Carlos_Gomes32 It's a pleasure to have you stay with us and thank you for taking the time to review the hotel. We are so pleased you found the location to handy for what you needed :) We look forward to your next visit! Warmest, The Best Western Melbourne City Team

"Shower door !"

4
carlyhaap, Kolkata (Calcutta), India 23/12/2018

I had to laugh at how many people were struggling to fit through the shower door. Really? It's fine, unless you are really obese. Most people will not have a problem. And given they make the bathroom and rooms on the small size, means the rooms are small and thus you pay less money per night. Sounds good to me!

"Great locations, the quality deserves its AUS price."

3
WaLNUTTo, Pittsburgh, Pennsylvania 21/12/2018

I've spent two nights there at Best Western Hotel. The location is great; you just take steps from Southcross terminal. It is literally situated in Downtown so you can walk to almost every attractions in Melbourne. The room is rather small as compared to its price. However, I think it is quite normal for a big city to have a tiny room like this. We purchased the room with breakfast, but I don't think breakfast was good at all. All in all, I think we could have put a lil bit more money for better hotel.

"Good basic accommodation"

4
Jinny9, Canberra, Australia 11/12/2018

Stayed in Shoe Box room facing Spencer Street. The noise from trains, trams and traffic was surprisingly low. The room itself is quite small, although it was equipped with the basic amenities needed, and the staff are accommodating and friendly. Easy walk to Spencer street station and the Convention Centre. But not a great deal of restaurant take out options to choose from nearby. The double bed was comfortable and the curtains did a good job of blocking street light in the evening. The only thing I was not happy with was the cleanliness in the bathroom and the shower had patches of mould in it. Overall though, I was only in the room to sleep in the evening and found the hotel location ideal as I walked to my conference and to catch the Sky Bus. I would stay again if offered another room facing the street, but for work purposes only.

"Excellent Location and friendly staff"

4
karunajainjha, Sunnyvale, California 10/12/2018

I really enjoyed my stay at this hotel. The location is excellent, very close to trams, restaurants and the Yarra River. The staff were excellent. They accomodated my early check in and also late check out. Very helpful in providing information for sightseeing. Next to the hotel is 7 Eleven which has good coffee and fresh bakery items. The Yarra river is alive with restaurants, music and walking is so much fun along the river. The city tram and other trams are very close by. Besides the free city tram, you can take any tram free within the CBD area. The free tram zones are clearly marked. I stayed in the shoebox room and it was comfortable and clean. Definitely stay again if I visit Melbourne.

"Teeny Tiny Room"

3
cazza6662016, Greater Melbourne, Australia 05/12/2018

Booked online and saw their 'matchbox' rooms but did not think this was what I was getting, so disappointed on arrival. Shower mouldy and pillows need updating. On the plus side the bed was comfy and staff friendly. Better city hotels in this price range.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Cazza6662016 Our focus is always to be transparent in the sale of our rooms we list. If more space is what you are after; we really recommend to speak with our friendly team before your next stay, so we can tailor the right room type and size for you! Thanks for taking the time to write this review. All the best, Best western Melbourne City Team

"very central"

5
pollym35, Carlow, Ireland 02/12/2018

excellent choice when sightseeing in the city. stayed in the shoebox room which is exactly what it says. small room. spotlessly clean. everything you need when you just want a base to sleep in the city. right beside the city free tram line. so easy to get to everything. would definitely recommend.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Pollym35 Thank you for your lovely review – I'm so pleased to hear how much you enjoyed our location and facilities! Your 5 star review is appreciated :) Many thanks for sharing! Have a great weekend, Warmest Regards, Best Western Melbourne City Team

"The room didn't match the photos"

2
User 29/11/2018

I was assign a room that didn't match the photos at all, the bathroom was ridiculous small and the bed wasn't nice neither. I have been a couple of times in the one in Sydney and there is so much difference. Staff was helpful and nice

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Maru L We are sorry your experience was We aim to be transparent in the sale of our 7 room types at the hotel, as we appreciate one size does not fit all and that the Best Western is very unique in bedroom styles and appointments. Given the opportunity we aim to remedy any guest needs that may not be met at the time, and we hope to have you stay with us again in the future, in a room category that is suited to your needs. Thank you for your review. Warmest regards The Best Western Melbourne City Team

"Some good, some no so much"

3
karenmW7819KX, Evanston, Illinois 28/11/2018

The staff were wonderful - responsive, friendly, etc. The courtyard rooms are nice, even if small, but... the smell of smoking residue was not pleasant. It comes and goes. Initially the staff said they didn't know anything about the smell. Well, not truthful. After two room changes, and continuing issues, they admitted it is a problem for them, too, in the check-in area. They put fans in, and that helped. I put a towel at the bottom of the door to stop air from the lobby from entering - that all helped. They need to say no smoking anywhere, and, replace carpeting, upholstery, curtains, and anything else that holds the residue of old smoke. Would I suggested here again? Only if they get control of the smoke issue. Another positive - they were very responsive to some unforeseen glitches. Everything was great except the smoke smell.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear KarenmW7819KX Thank you for your detailed review, we are really sorry to hear that your experience wasn't up to scratch. Our team are devoted to ensuring that our guests experience is as comfortable and enjoyable as possible. We are a non-smoking hotel, with designated areas for guests to smoke outside. Sorry to hear this was the case with your rooms. I hope we do have the pleasure to welcome you back in the future and offer a better experience. Warmest Regards, Best Western Melbourne City Team!

"Handy location "

4
When-on-me-travels, Stoke-on-Trent, United Kingdom 26/11/2018

Great location and clean, which is all you really need. 24 hour reception as well was useful. The airport bus and tram run right by & various attractions are a short distance away. Didn't try breakfast due to hangover.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi When-on-me-travels, We are so happy you enjoyed your stay with us and found our location to be useful for you :) Hope to see you in the future Warmest regards, The Best Western Melbourne City Team

"Cute and Convenient"

5
Guest22456, Melbourne, Australia 25/11/2018

Stayed for one night in the lovely courtyard room. I cannot speak highly enough of the excellent staff, location (barely 100m from Southern Cross Station) and cleanliness of the Best Western Melbourne. Check in and check was very smooth and easy. Exceptionally convenient and cosey I am glad I chose to stay here! New management is doing great things!

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Guest22456, WOW! Thanks for your 5 star review and your kind words :) Its great to hear you had a great stat with us. We hope to welcome you back very soon! Have a fantastic weekend Kindest Regards, Best Western Melbourne City Team!

"Great Location"

4
Deborah N, Berkeley, California 06/11/2018

I spent a week here while attending a conference at the Melbourne Convention Center. It was comfortable, quiet, and a short walk to the Convention Center. Breakfast was basic but decent. I would return.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Deborah N, Thanks for taking the time to write this review. We are pleased to hear you had a comfortable stay with us :) We hope to welcome you back soon! Warmest Regards, Best Western Melbourne City Team

"Terrific small hotel in Melbourne CBD"

4
SonyaMuller, Sydney 27/10/2018

What a great little hotel!! We love that they market their rooms true to size! They know they have small rooms - so they don't hide it! Matchbox and Shoebox anyone? We opted for the Courtyard room, and even though small (15m2) - it more than met our needs!! The bathroom was super spacious, shower was excellent- good water pressure and nice and hot, plus decent shower head. Whilst the shower was open (no door) for once the internal space was large enough that water didn't go absolutely everywhere! And there was enough shelving & hanging space for all your toiletries too. The courtyard itself was super cute and private, even though we didn't use it (too cold this trip!) - having the glass door view meant the room felt even more spacious. The bed was very comfy! Only sadness is it was a double (I knew this when I booked!) but I do feel there is enough room in the Courtyard room to fit a queen easily. That would really have made our stay even more comfortable!! But I understand it may be annoying from a laundering perspective to manage different sized sheets, etc - for different rooms. We were impressed with how clean the room and bathroom was two! However, cleaning staff may like to focus on dusting the gap between the bedhead and the shelf behind - it looks like it's not been cleaned in months! I get that it may be hard to access, because the headboard is fixed to the wall - but I think it should be addressed. It lets down how clean the rest of the suite is! The only other feedback we can provide is regards the room service and water saving request. We made sure we kept our towels hung up, so that house keeping did not replace them all. This was as per their water saving request leaflet. The only towel on the floor, was the bathmat. However each day, we had fresh towels. Whilst this was appreciated, we were surprised that it was done, when they specifically request us to save water. Other than that - awesome stay! Brilliant location, def would stay again (yup even with a double bed!)

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi SonyaMuller Thank you for leaving us such a detailed recount of your recent stay. It was great to read of your experience and we appreciate your kind words feedback in general. I must say it is refreshing to read such a realistic point of view. We really appreciate your feedback which allows us to continue to focus our energy in the right areas, with our guests experience in mind. Please contact directly us directly if you wish to stay again :) We hope to see you back in the near future Warmest Regards, Best Western Melbourne City Team!

"Good and bad"

3
DebbieB3225, Polegate, United Kingdom 26/10/2018

I stayed here as it was booked for me by Trailfinders. The shoebox room lives up to its name. The room itself is clean and well appointed with tea and coffee making facilities, ironing board and television. The shower room is not good if you are claustrophobic. Also the walls and ceilings are so thin, that you can hear everything so not recommended to stay on a Friday night if you want a good sleep. Staff are very friendly and helpful, so a mixed bag of experience.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Debbie, We are sorry your experience was overshadowed by the room/bathroom size. Given the opportunity we aim to remedy any guest needs that may not be met at the time, and we hope to have you stay with us again in the future, in a room category that is suited to your needs. Thank you for your review. Warmest regards The Best Western Melbourne City Team

"Good overnight stay venue"

3
Joan M, Ballarat, Australia 21/10/2018

Stayed overnight before traveling from Southern Cross the next morning, room clean beds comfortable. 3 of us in the room so always expect to be a bit tight, but the bathrooms.... Ssoooo small... Had to get in sideways and wouldn't want to be any bigger... Me I mean!! Amazing what can be fitted into a cupboard!

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Joan M, Thank you for taking the time to write this review in regards to your recent stay I am sorry to hear that you found the room to be a little cosier than expected! We do have a wide range of options to suit people with all sorts of different needs and would have been more than happy to show you a larger room as your comfort is always of the highest priority! We hope we have the opportunity to welcome you back in the future! Warmest Regards, Best Western Melbourne City Team!

"Hotel Okay for The Price"

3
Johnmango928, Edmonton, Canada 06/10/2018

For a Melbourne hotel which usually costs $300 a night, we are paying a good price of $240 for first week of October. Best part of our stay is the very private courtyard (room #7 courtyard room). Can leave the curtains open without facing other rooms or buildings. Breakfast is basic: coffee/tea, fresh fruits, cereals, some cheese/cold cuts, and bread/croissant. Nothing fancy or much varieties. Croissant is usually very dry and tasted a day old. Worst thing is lack of hot water. We stayed for 5 days and every morning when we took showers at 7am the water was only barely warm. It was the very last day when we got up at 5am that the shower had hot water. Front desk was efficient but not friendly. No greetings of a hello when we returned and left for the day. A couple of staff did. The rest just stared forward into the street. Good to have laundry facility at the hotel. A definite plus.

"Afl grand final night"

5
Justin R, Bourke, Australia 01/10/2018

What a little gem. Lovely soft pillows and bed, very clean and quiet. What a great location! Was upgraded from matchstick to shoebox room n arrival and was allowed a check in well before I was entitled. I would highly recommend for a short stay without the fuss and stuff uou get at more expensive places. Thanks

"Budget room"

3
User 30/09/2018

I spent the Saturday night of the AFL Grand Final in one of their shoebox rooms. For a small budget room it ticked the basic boxes. The location was convenient only a few minutes walk from Southern Cross Station. Room was clean and well presented. The room was suitable for me because I was by myself. I wouldn't recommend the shoebox room for a couple because the bed is small and there is not a lot of room for luggage.

"Everything could've been better"

3
Carla A, Manila, Philippines 27/09/2018

The hotel facade was hard to see soaybe they could improve their signage. The reception area was homey and very inviting. The staff were helpful but we didn't get to check in at 11am which we understood. Our room for three was spacious with a lovely view of a courtyard. The bathroom was tight and it was hard to move around. The bed was too soft that it felt like we were on a waterbed or something. Plus, the "double bed" was actually two single beds that were put together. My husband's bed moved away from mine every time. The breakfast was boring so you should skip it or probably don't include it on your bill. Next time I would definitely stay on other hotel.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Carla, Thanks for reviewing the hotel. I am very disappointed to see your recent stay with us was not a pleasurable experience, we really appreciate your feedback as it allows us to focus on where we fall short. We urge guests with any concerns to speak with our friendly team at the time, as we are hear to make your stay comfortable and enjoyable. thanks again for taking the time to review us. Warmest Regards, Best Western Melbourne City Hotel

"Best Western Hotel Spencer Street Melbourne"

3
Robert r, Melbourne, Australia 08/09/2018

Recently opened Best Western Hotel in Melbourne city. Located on Spencer Street so close to transport. The rooms are small but comfortable and clean. Some rooms have a TV with a DVD player. The staff are friendly and helpful.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Robert r Thank you for staying and for your feedback! We hope to welcome you back in the future. Kind Regards, Best Western Melbourne City Team

"New Owners - Same Standards"

4
CCstar14, Launceston, Australia 06/09/2018

My first time staying here since Best Western took over. The rooms are still clean as normal and the staff are nice. The only real difference is that the staff are not as natural as the previous. The girls act more like robots and are scripted. I wish they would relax and have fun with their job instead of trying to maintain an uptight corporate image.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi CCstar14 Thanks for reviewing our hotel. We are pleased to hear overall your stay was a pleasant one. We are the same friendly team as before however we appreciate your feedback and take on board your review. We do hope to welcome you back in the near future! Warmest Regards, Joanne Best Western Melbourne City Team

"Comfortable & Clean Room, Good Location, Helpful Staffs"

5
PrincessNeverland, Malaysia 06/09/2018

The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

"Excellent value for money in central city location - great staff!"

5
User 02/09/2018

The shoebox room, although very small, offers great value for money if you are only sleeping in the room. The bed was extremely comfortable but I had to keep the curtains closed if I was there during daylight as my room looked directly into the room across the way. Overall the room worked well for me as I was attending a conference all day at the convention centre which is a 6 minute walk away.The staff were welcoming and friendly and went out of their way to help - very impressed with the level of customer service. On the negative side the public corridors have tired and shabby carpets and the paintwork on the doors is scuffed and in need of a re-paint. The bathroom is tiny and you have to get into the shower sideways as the door is so small - and no plug for the minute basin. As its an old building you can hear all the water pipes and the rooms are not sound proofed so when someone had a shower at 3am it woke me up.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Julia, Thank you for taking the time to review the Best Western Melbourne City Hotel after your recent stay with us. We appreciate your glowing mention of the staff. In regards to the the bathroom hopefully we can offer you a more comfortable experience in the future. We do have 7 other room types with different sizes as we understand one size does not fit all. Your feedback is important to us and allows us to shape the service that we offer as things are always changing. We hope we will see you back with us in the future, Kind Regards, Best Western Team

"I am stumped"

3
User 28/08/2018

Was told that my room was not air cond at all although a fan would b given. It was summer, imagine staying in a room next to the carpark n with the windows open n no air cond. My eyes rolled! Have to pay to upgrade to a upper floor ..much luck as a room was available. Small, squeezy but comfortable with air cond. it's only a night but was thankful coz away fr the carpark n most importantly it's cool with the air cond ..

"Best Western"

4
ElainePerth, Perth, Australia 27/08/2018

Very convenient to transport, the football stadium and right in the city. Small but comfortable room with everything I needed, including an iron and board. SAtaff were wonderful when I had a health issue. Would stay again

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