ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Melbourne City, Melbourne

4.0/5  - basé sur 2863 notations.
16 Spencer Street, 3000, Melbourne, Australia - See map
Best Western Melbourne City - front view The Best Western Melbourne City is ideally located in the center of Melbourne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

We know one size doesn't always fit all and our charming turn of the century European-style building embraces different experiences in every one of our guest spaces! This 114 bedroom hotel, set across five stories is your quaint inner-city home away from home that offers comfort and convenience all on a cost-effective budget. Pets are welcomed also! Our hotel is located in the free tram zone and a stones-throw away to the Southern Cross Train Station. You will find it so simple to explore the city's favorite sites, shopping, marveled eating and drinking precincts, all the while soaking in the character and culture which is the City of Melbourne. Meet our real and friendly team members, who all enjoy what they do and look forward to meeting you!

Best Western

Hotel Melbourne City

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2863 guest reviews
NOTE ISSUED
Excellent
1151
Very Good
1174
Average
385
Poor
101
Terrible
53
REFER TO NOTICE
Business Business
604
Couples Couples
850
Family Family
357
Friends getaway Friends getaway
357
Solo travel Solo travel
606
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Modern, clean and great location"

5
14/02/2019

Great location, close to shops, crown and transport. Staff were very friendly. Although the room we chose to stay in was small, it was very clean, new and functional. Decor across the entire hotel was really cool. Would stay again!

"On my own in the city."

4
11/02/2019

I stayed for 4 nights in a matchbox room. The room was small but the price was good & it had everything that I needed. Saturday night was noisy from people leaving bars. Otherwise, it was a great experience.

"Ok but not great"

2
05/02/2019

Stayed here for 3 nights at the beginning of our month long trip. Plus points - .Staff -friendly and attentive .Onsite cafe - very good breakfast. ..Location is good.Great for tram and easy to get everywhere. . Bed.big superking bed very comfy Not so good - . Lifts ..2 lifts of which one was out of order on our visit and the other was very slow and not air conditioned. . Housekeeping.maybe we were unlucky but our room was not cleaned on day 1. . Bathroom..we had room 306 and the bathroom was tiny. You could not move your arms in the shower it was that small. The entrance into the shower was tiny. The door into the bathroom was a sliding door which didnt close properly and it felt like the tiny bathroom had been added into the bedroom as it was so near to the bed. very poor... I would personally stay somewhere else a little bit further out of the city but on the tramline. You get more for your money yet just 15 mins from CBD.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Kathryn164715 We are really sorry to hear that your experience wasn't up to scratch. Our team are devoted to ensuring that our guests experience is as comfortable and enjoyable as possible. We aim to be transparent with what we offer so our guests can make an informed choice whether we are the right place for them to stay! We are so pleased to hear the location and our team was a positive to your experience. Thank you for taking the time to write your review. All the best Warm Regards, Best Western Melbourne City

"Aus open appropriate"

4
23/01/2019

My husband and I loved the location of the best western for the Australian open and the ease of getting there from the airport (as the hotel is a short 10 min walk from Southern Cross station once the Skybus drops you there). We had free trams all the way to the Aus Open with a short 50m walk from the hotel to a tram stop at the corner of Flinders and Spencer st. The hotel was great value considering we booked only 5 days in advance, during the aus open period, and got 3 nights stay for $592 for a hotel about 15 mins by tram to the Aus open and with great access to either Southern Cross or Flinders St station. We picked the 'Shoebox' room and it definitely is a shoebox size (incl toilet) but there was a very comfy double bed, tv, tea/coffee facilities, iron&board, desk, plenty of shelf and drawer space for two people to unpack some of their things. You get everything you need for a couple stay. Would def not recommend this room size for a family with even very young kids. But i'm sure the hotel has many larger rooms. The toilet has everything you need but bite sized. Access into the shower through a small 40cm-ish wide door maybe difficult for certain people but was broadly fine for us. I would recommend you request vacuuming of the room as I don't think this was done during the entirety of our stay although I was just judging this by the small bits of dirt I could see remaining each day when we got back to the room. Staff are very friendly and helpful. I would definitely consider staying here for other short trips to Melbourne. If you are the type who likes to spend a lot of time in the hotel, you may just want to consider a larger room size than what we got.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Sism6112 Thank you for staying and for highlighting what you liked about your visit. It is refreshing to hear your positive words regarding our value for money and we love that you really enjoyed your time with us. We are pleased to hear that you found the location extremely convenient. Your feedback allows to focus on areas were we fall short and your comments will be passed along. Safe travels and we hope to see you again! Warmest Regards, Best Western Melbourne City Team

"Stay was ok"

3
19/01/2019

Was in town for the Australian Open for 4 nights. Location of the hotel was great, less than 10 minutes walk from Southern Cross Station. It was within the free tram zone, and a tram stop was less than 5 min away which brings me to flinders station and straight to Rod Laver Arena for the tennis. You can also walk to the DFO South Wharf for shopping at discounted rates. The shower in the matchbox room is pretty small, and I imagine it would be rather cramped for a male. I am an asian female so it wasn't so much of a problem. However I do have issues with the housekeeping. Hair in the shower drainage wasn't cleared throughout my entire stay, cup was not washed even though I left it in the sink, toiletries were not topped up properly - i dont need 3 conditioners thank you, I need my shower gel and shampoo! I also read reviews that the rooms facing the street were noisy due to the pub below, thus requested for a non street facing room. Although my request was granted, I quickly regretted it as it was facing a construction site which begins their work early in the morning. Kind of unpleasant coming back late from a day of tennis action, to be woken up early in the morning from the construction noise. The staff were helpful and the cafe below serves great breakfast. So overall, the stay was ok.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Global266705, Thank you for taking the time to write about your experience with us.It is disappointing to hear your stay was overshadowed by the cleanliness of your room and your room appointment. We take this very seriously and will be looking into how this happened and will do better. For future we are a 24 hour reception and would encourage to let the reception team know so we can resolve any issues you have during your stay immediately. We are pleased you found our location convenient :) I hope we can offer a better experience in the future. Thanks again Warm Regards, Best Western Melbourne City Team

"Comfortable Hotel"

4
15/01/2019

Comfortable despite name of rooms. They dont feel small at all and that was dor 2 adults and a baby. Lovely staff. Very comfortable beds, pillows and quilts. Excellent place to stay overnight after the Sydney train. Feels high class but has some excellent deals.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Avke1, Wow, thank you so much for your review myself and the team at best western are so pleased you had a comfortable stay. We hope to welcome you back in the near future, have a fantastic weekend :) Warmest Regards, Best Western Melbourne City Team!

"Great Staff - Great Location - Great Value"

5
13/01/2019

I arrived early and expected to leave luggage until check in time and was offered an early check in. Already I felt a friendly and accommodating vibe. My Courtyard Room was perfect! I have stayed in this hotel before and it never disappoints. The stand out for me are the staff, they are so accommodating and friendly. Joanne & Jessica made my stay extra special this time with their helpful information and friendliness. See you again soon!

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Julie C, We are so pleased you enjoyed your stay with us and thank you for your kind words about Joanne and Jessica. They will be rapt to hear they've positively contributed to your experience! We look forward to welcoming you back in the future. Warmest regards The Best Western Melbourne City Team

"Needs work "

2
13/01/2019

I used to stay at this hotel almost weekly when it was The Pensione. It was a lovely boutique hotel. I stayed one night due to issues at my apartment building and found it old and tired. Mould in bathrooms, dirty towels and bath mats. Staff were as friendly as ever. Best Western need to invest in some upgrades.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear HannMR09, We are so very disappointed to see your recent stay with us was not a pleasurable experience. Your review is important to us and we appreciate your honesty about your recent stay with us. We are committed to that where ever we may fall short in the the product or service we offer, we listen to our guests and will do better. Rest assured your concerns have been heard and will be addressed. We hope to be able to offer you a new experience again in the future. Thanks for providing us your feedback. Warmest regards The Best Western Melbourne City Team

"Great local"

5
12/01/2019

Great location the rooms were great just small. Nice they had a roof top area which was small but no view but quiet and private. The desk was very helpful and friendly. Easy access to the free downtown tram and easy walk to the water and restaurants.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi GregmY4698GQ, Thanks so much for your 5* review!! We are pleased you found our location to be a great spot for you, and found our staff to be very accommodating throughout your stay. We hope to see you again soon! Warmest, The Best Western Melbourne City Team

"Handy"

4
12/01/2019

Very close to Southbank, Southern Cross Station, Aquarium and a 10 minute walk to the city.Great staff and a good little restaurant at the front for breakfast/brunch.Pltnty of other restaurants a short walk away

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi 503grantn, We are so happy you enjoyed your stay with us! Your feedback allows us to continue to focus our energy in the right areas, with our guests experience in mind. Warmest regards, The Best Western Melbourne City Team

"Great value CBD hotel for single traveller"

5
05/01/2019

My "matchbox" room had everything that I needed. Comfortable single bed, fridge, TV and air conditioner. The building is old and solid so I actually did not need to turn the A/C on when I was there at night, even though it was 42C outside during the day. Reception staff were friendly and efficient. I never had to wait long for a lift. Located a couple of hundred metres from Southern Cross station and many trams passing the door or nearby. There was a building site next door but nothing was happening when I was staying. Might be noisy during the day if the builders were working.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi Robert H Thanks so much for your 5* review!! So happy to hear you enjoyed your stay with us! Its was our pleasure to have you stay and thank you for your detailed feedback :) We hope to see you again soon! Warmest, The Best Western Melbourne City Team

"Very Disappointing "

1
02/01/2019

Our travel agent booked us in here as part of our honeymoon trip to Oz. Having looked at the pictures online we went with their recommendation. Unfortunately the rooms don't resemble the professional photos. We were so disappointed. This was our first hotel of the trip and should have been for four nights. We managed 2 nights but couldnt bear another two. Ended up paying a lot of money to stay somewhere else even though we had paid for 4 nights here. I can't add much to the other negative reviews other than to say that I can only describe the hotel as a hostel. If that's what you're looking for then it's fine. For us we were on honeymoon and wanted something of a much higher standard. The rooms and bathroom are tiny. The sliding door closed leaving a large gap so no privacy to bathroom. Sink would spray water all over floor. Shower sprayed water everywhere but on me. Whole hotel is drab and in major need of a refurb. There were holes and filler in walls. Rips in carpet. Best Westerns in UK are generally of a good standard and the reason we booked. Had we known the standard in Oz was bordering on a hostel we wouldn't even have considered. On the plus points, staff were friendly and location is ok.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear 848Russellh, Firstly please allow us to apologise for any distress you may have experienced in regards to your bathroom door and I can certainly appreciate that some of our bathrooms are on the cosy side. We do have varying room sizes available as well as the opportunity to upgrade to something larger. I am confident had our friendly team been advised of your discomfort they would have certainly assisted by showing you several other options. We are so very disappointed to see your recent stay with us was not a pleasurable experience. We are committed to that where ever we may fall short in the the product or service we offer, we listen to our guests and will do better. Rest assured your concerns have been heard and will be addressed. We hope you had a great time visiting Australia. Thanks for providing us your feedback. Warmest regards The Best Western Melbourne City Team

"Very good place"

5
29/12/2018

The hotel is very well located, just a short walk from the Southern Cross Station and it's close to many trams stops, which make the sightseeing easier. The room is spacious, but the toilet inside is a bit small, although it hadn't implicated the staying. The staff was helpful and cheerful.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Carlos_Gomes32 It's a pleasure to have you stay with us and thank you for taking the time to review the hotel. We are so pleased you found the location to handy for what you needed :) We look forward to your next visit! Warmest, The Best Western Melbourne City Team

"Shower door !"

4
23/12/2018

I had to laugh at how many people were struggling to fit through the shower door. Really? It's fine, unless you are really obese. Most people will not have a problem. And given they make the bathroom and rooms on the small size, means the rooms are small and thus you pay less money per night. Sounds good to me!

"Great locations, the quality deserves its AUS price."

3
21/12/2018

I've spent two nights there at Best Western Hotel. The location is great; you just take steps from Southcross terminal. It is literally situated in Downtown so you can walk to almost every attractions in Melbourne. The room is rather small as compared to its price. However, I think it is quite normal for a big city to have a tiny room like this. We purchased the room with breakfast, but I don't think breakfast was good at all. All in all, I think we could have put a lil bit more money for better hotel.

"Good basic accommodation"

4
11/12/2018

Stayed in Shoe Box room facing Spencer Street. The noise from trains, trams and traffic was surprisingly low. The room itself is quite small, although it was equipped with the basic amenities needed, and the staff are accommodating and friendly. Easy walk to Spencer street station and the Convention Centre. But not a great deal of restaurant take out options to choose from nearby. The double bed was comfortable and the curtains did a good job of blocking street light in the evening. The only thing I was not happy with was the cleanliness in the bathroom and the shower had patches of mould in it. Overall though, I was only in the room to sleep in the evening and found the hotel location ideal as I walked to my conference and to catch the Sky Bus. I would stay again if offered another room facing the street, but for work purposes only.

"Excellent Location and friendly staff"

4
10/12/2018

I really enjoyed my stay at this hotel. The location is excellent, very close to trams, restaurants and the Yarra River. The staff were excellent. They accomodated my early check in and also late check out. Very helpful in providing information for sightseeing. Next to the hotel is 7 Eleven which has good coffee and fresh bakery items. The Yarra river is alive with restaurants, music and walking is so much fun along the river. The city tram and other trams are very close by. Besides the free city tram, you can take any tram free within the CBD area. The free tram zones are clearly marked. I stayed in the shoebox room and it was comfortable and clean. Definitely stay again if I visit Melbourne.

"Teeny Tiny Room"

3
05/12/2018

Booked online and saw their 'matchbox' rooms but did not think this was what I was getting, so disappointed on arrival. Shower mouldy and pillows need updating. On the plus side the bed was comfy and staff friendly. Better city hotels in this price range.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Cazza6662016 Our focus is always to be transparent in the sale of our rooms we list. If more space is what you are after; we really recommend to speak with our friendly team before your next stay, so we can tailor the right room type and size for you! Thanks for taking the time to write this review. All the best, Best western Melbourne City Team

"very central"

5
02/12/2018

excellent choice when sightseeing in the city. stayed in the shoebox room which is exactly what it says. small room. spotlessly clean. everything you need when you just want a base to sleep in the city. right beside the city free tram line. so easy to get to everything. would definitely recommend.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Pollym35 Thank you for your lovely review – I'm so pleased to hear how much you enjoyed our location and facilities! Your 5 star review is appreciated :) Many thanks for sharing! Have a great weekend, Warmest Regards, Best Western Melbourne City Team

"The room didn't match the photos"

2
29/11/2018

I was assign a room that didn't match the photos at all, the bathroom was ridiculous small and the bed wasn't nice neither. I have been a couple of times in the one in Sydney and there is so much difference. Staff was helpful and nice

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Maru L We are sorry your experience was We aim to be transparent in the sale of our 7 room types at the hotel, as we appreciate one size does not fit all and that the Best Western is very unique in bedroom styles and appointments. Given the opportunity we aim to remedy any guest needs that may not be met at the time, and we hope to have you stay with us again in the future, in a room category that is suited to your needs. Thank you for your review. Warmest regards The Best Western Melbourne City Team

"Some good, some no so much"

3
28/11/2018

The staff were wonderful - responsive, friendly, etc. The courtyard rooms are nice, even if small, but... the smell of smoking residue was not pleasant. It comes and goes. Initially the staff said they didn't know anything about the smell. Well, not truthful. After two room changes, and continuing issues, they admitted it is a problem for them, too, in the check-in area. They put fans in, and that helped. I put a towel at the bottom of the door to stop air from the lobby from entering - that all helped. They need to say no smoking anywhere, and, replace carpeting, upholstery, curtains, and anything else that holds the residue of old smoke. Would I suggested here again? Only if they get control of the smoke issue. Another positive - they were very responsive to some unforeseen glitches. Everything was great except the smoke smell.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear KarenmW7819KX Thank you for your detailed review, we are really sorry to hear that your experience wasn't up to scratch. Our team are devoted to ensuring that our guests experience is as comfortable and enjoyable as possible. We are a non-smoking hotel, with designated areas for guests to smoke outside. Sorry to hear this was the case with your rooms. I hope we do have the pleasure to welcome you back in the future and offer a better experience. Warmest Regards, Best Western Melbourne City Team!

"Handy location "

4
26/11/2018

Great location and clean, which is all you really need. 24 hour reception as well was useful. The airport bus and tram run right by & various attractions are a short distance away. Didn't try breakfast due to hangover.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi When-on-me-travels, We are so happy you enjoyed your stay with us and found our location to be useful for you :) Hope to see you in the future Warmest regards, The Best Western Melbourne City Team

"Cute and Convenient"

5
25/11/2018

Stayed for one night in the lovely courtyard room. I cannot speak highly enough of the excellent staff, location (barely 100m from Southern Cross Station) and cleanliness of the Best Western Melbourne. Check in and check was very smooth and easy. Exceptionally convenient and cosey I am glad I chose to stay here! New management is doing great things!

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Guest22456, WOW! Thanks for your 5 star review and your kind words :) Its great to hear you had a great stat with us. We hope to welcome you back very soon! Have a fantastic weekend Kindest Regards, Best Western Melbourne City Team!

"Great Location"

4
06/11/2018

I spent a week here while attending a conference at the Melbourne Convention Center. It was comfortable, quiet, and a short walk to the Convention Center. Breakfast was basic but decent. I would return.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Deborah N, Thanks for taking the time to write this review. We are pleased to hear you had a comfortable stay with us :) We hope to welcome you back soon! Warmest Regards, Best Western Melbourne City Team

"Terrific small hotel in Melbourne CBD"

4
27/10/2018

What a great little hotel!! We love that they market their rooms true to size! They know they have small rooms - so they don't hide it! Matchbox and Shoebox anyone? We opted for the Courtyard room, and even though small (15m2) - it more than met our needs!! The bathroom was super spacious, shower was excellent- good water pressure and nice and hot, plus decent shower head. Whilst the shower was open (no door) for once the internal space was large enough that water didn't go absolutely everywhere! And there was enough shelving & hanging space for all your toiletries too. The courtyard itself was super cute and private, even though we didn't use it (too cold this trip!) - having the glass door view meant the room felt even more spacious. The bed was very comfy! Only sadness is it was a double (I knew this when I booked!) but I do feel there is enough room in the Courtyard room to fit a queen easily. That would really have made our stay even more comfortable!! But I understand it may be annoying from a laundering perspective to manage different sized sheets, etc - for different rooms. We were impressed with how clean the room and bathroom was two! However, cleaning staff may like to focus on dusting the gap between the bedhead and the shelf behind - it looks like it's not been cleaned in months! I get that it may be hard to access, because the headboard is fixed to the wall - but I think it should be addressed. It lets down how clean the rest of the suite is! The only other feedback we can provide is regards the room service and water saving request. We made sure we kept our towels hung up, so that house keeping did not replace them all. This was as per their water saving request leaflet. The only towel on the floor, was the bathmat. However each day, we had fresh towels. Whilst this was appreciated, we were surprised that it was done, when they specifically request us to save water. Other than that - awesome stay! Brilliant location, def would stay again (yup even with a double bed!)

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi SonyaMuller Thank you for leaving us such a detailed recount of your recent stay. It was great to read of your experience and we appreciate your kind words feedback in general. I must say it is refreshing to read such a realistic point of view. We really appreciate your feedback which allows us to continue to focus our energy in the right areas, with our guests experience in mind. Please contact directly us directly if you wish to stay again :) We hope to see you back in the near future Warmest Regards, Best Western Melbourne City Team!

"Good and bad"

3
26/10/2018

I stayed here as it was booked for me by Trailfinders. The shoebox room lives up to its name. The room itself is clean and well appointed with tea and coffee making facilities, ironing board and television. The shower room is not good if you are claustrophobic. Also the walls and ceilings are so thin, that you can hear everything so not recommended to stay on a Friday night if you want a good sleep. Staff are very friendly and helpful, so a mixed bag of experience.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Debbie, We are sorry your experience was overshadowed by the room/bathroom size. Given the opportunity we aim to remedy any guest needs that may not be met at the time, and we hope to have you stay with us again in the future, in a room category that is suited to your needs. Thank you for your review. Warmest regards The Best Western Melbourne City Team

"Good overnight stay venue"

3
21/10/2018

Stayed overnight before traveling from Southern Cross the next morning, room clean beds comfortable. 3 of us in the room so always expect to be a bit tight, but the bathrooms.... Ssoooo small... Had to get in sideways and wouldn't want to be any bigger... Me I mean!! Amazing what can be fitted into a cupboard!

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Joan M, Thank you for taking the time to write this review in regards to your recent stay I am sorry to hear that you found the room to be a little cosier than expected! We do have a wide range of options to suit people with all sorts of different needs and would have been more than happy to show you a larger room as your comfort is always of the highest priority! We hope we have the opportunity to welcome you back in the future! Warmest Regards, Best Western Melbourne City Team!

"Hotel Okay for The Price"

3
06/10/2018

For a Melbourne hotel which usually costs $300 a night, we are paying a good price of $240 for first week of October. Best part of our stay is the very private courtyard (room #7 courtyard room). Can leave the curtains open without facing other rooms or buildings. Breakfast is basic: coffee/tea, fresh fruits, cereals, some cheese/cold cuts, and bread/croissant. Nothing fancy or much varieties. Croissant is usually very dry and tasted a day old. Worst thing is lack of hot water. We stayed for 5 days and every morning when we took showers at 7am the water was only barely warm. It was the very last day when we got up at 5am that the shower had hot water. Front desk was efficient but not friendly. No greetings of a hello when we returned and left for the day. A couple of staff did. The rest just stared forward into the street. Good to have laundry facility at the hotel. A definite plus.

"Afl grand final night"

5
01/10/2018

What a little gem. Lovely soft pillows and bed, very clean and quiet. What a great location! Was upgraded from matchstick to shoebox room n arrival and was allowed a check in well before I was entitled. I would highly recommend for a short stay without the fuss and stuff uou get at more expensive places. Thanks

"Budget room"

3
30/09/2018

I spent the Saturday night of the AFL Grand Final in one of their shoebox rooms. For a small budget room it ticked the basic boxes. The location was convenient only a few minutes walk from Southern Cross Station. Room was clean and well presented. The room was suitable for me because I was by myself. I wouldn't recommend the shoebox room for a couple because the bed is small and there is not a lot of room for luggage.

"Everything could've been better"

3
27/09/2018

The hotel facade was hard to see soaybe they could improve their signage. The reception area was homey and very inviting. The staff were helpful but we didn't get to check in at 11am which we understood. Our room for three was spacious with a lovely view of a courtyard. The bathroom was tight and it was hard to move around. The bed was too soft that it felt like we were on a waterbed or something. Plus, the "double bed" was actually two single beds that were put together. My husband's bed moved away from mine every time. The breakfast was boring so you should skip it or probably don't include it on your bill. Next time I would definitely stay on other hotel.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Carla, Thanks for reviewing the hotel. I am very disappointed to see your recent stay with us was not a pleasurable experience, we really appreciate your feedback as it allows us to focus on where we fall short. We urge guests with any concerns to speak with our friendly team at the time, as we are hear to make your stay comfortable and enjoyable. thanks again for taking the time to review us. Warmest Regards, Best Western Melbourne City Hotel

"Best Western Hotel Spencer Street Melbourne"

3
08/09/2018

Recently opened Best Western Hotel in Melbourne city. Located on Spencer Street so close to transport. The rooms are small but comfortable and clean. Some rooms have a TV with a DVD player. The staff are friendly and helpful.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Robert r Thank you for staying and for your feedback! We hope to welcome you back in the future. Kind Regards, Best Western Melbourne City Team

"New Owners - Same Standards"

4
06/09/2018

My first time staying here since Best Western took over. The rooms are still clean as normal and the staff are nice. The only real difference is that the staff are not as natural as the previous. The girls act more like robots and are scripted. I wish they would relax and have fun with their job instead of trying to maintain an uptight corporate image.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Hi CCstar14 Thanks for reviewing our hotel. We are pleased to hear overall your stay was a pleasant one. We are the same friendly team as before however we appreciate your feedback and take on board your review. We do hope to welcome you back in the near future! Warmest Regards, Joanne Best Western Melbourne City Team

"Comfortable & Clean Room, Good Location, Helpful Staffs"

5
06/09/2018

The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

"Excellent value for money in central city location - great staff!"

5
02/09/2018

The shoebox room, although very small, offers great value for money if you are only sleeping in the room. The bed was extremely comfortable but I had to keep the curtains closed if I was there during daylight as my room looked directly into the room across the way. Overall the room worked well for me as I was attending a conference all day at the convention centre which is a 6 minute walk away.The staff were welcoming and friendly and went out of their way to help - very impressed with the level of customer service. On the negative side the public corridors have tired and shabby carpets and the paintwork on the doors is scuffed and in need of a re-paint. The bathroom is tiny and you have to get into the shower sideways as the door is so small - and no plug for the minute basin. As its an old building you can hear all the water pipes and the rooms are not sound proofed so when someone had a shower at 3am it woke me up.

Duke D, General Manager at Best Western Melbourne City, responded to this review
Dear Julia, Thank you for taking the time to review the Best Western Melbourne City Hotel after your recent stay with us. We appreciate your glowing mention of the staff. In regards to the the bathroom hopefully we can offer you a more comfortable experience in the future. We do have 7 other room types with different sizes as we understand one size does not fit all. Your feedback is important to us and allows us to shape the service that we offer as things are always changing. We hope we will see you back with us in the future, Kind Regards, Best Western Team

"I am stumped"

3
28/08/2018

Was told that my room was not air cond at all although a fan would b given. It was summer, imagine staying in a room next to the carpark n with the windows open n no air cond. My eyes rolled! Have to pay to upgrade to a upper floor ..much luck as a room was available. Small, squeezy but comfortable with air cond. it's only a night but was thankful coz away fr the carpark n most importantly it's cool with the air cond ..

"Best Western"

4
27/08/2018

Very convenient to transport, the football stadium and right in the city. Small but comfortable room with everything I needed, including an iron and board. SAtaff were wonderful when I had a health issue. Would stay again