ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Travel Inn Hotel, Melbourne

3.5/5  - basé sur 441 notations.
Cnr Grattan and Drummond Streets, 3053, Melbourne, Australia - See map

In the heart of a bustling inner-city neighbourhood, Best Western Plus Travel Inn Hotel is the perfect base for business and leisure guests. Close to the commercial city centre, historic Carlton Gardens and the Royal Exhibition Building, Travel Inn Hotel in Melbourne offers exceptional value and warm service. Our timeless rooms and suites are complete with a host of complimentary amenities, thoughtfully included to ensure each guest enjoys a comfortable and productive stay. Lygon Street, steeped in historical significance, is synonymous with Italian cuisine and a favourite for locals. Brimming with restaurants, coffee, bookshops and small bars, Lygon Street cuts through Carlton for a couple of kilometres and is a popular destination for first time and returning visitors to Melbourne. This cultural gem is a few short steps from this Best Western in Melbourne, our guest services team are always on hand to facilitate with dining suggestions and reservations. Guests preferring to stay within the hotel are invited to dine in Gratin Restaurant & Cocktail Bar. With a focus on modern-Australian cuisine and locally sourced produce, Gratin delights guests with daily breakfast and selected dinner service. A menu of in-room dining options is also available. Our 24 hour reception makes arranging tours and transport bookings uncomplicated and seamless. With tailored room configurations suited for families, couples, friends or corporate travellers, Travel Inn Hotel is a fitting choice for accommodation in Carlton. We look forward to welcoming you.

Best Western Plus

Travel Inn Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 444 guest reviews
NOTE ISSUED
Excellent
111
Very Good
180
Average
106
Poor
25
Terrible
22
REFER TO NOTICE
Business Business
110
Couples Couples
140
Family Family
93
Friends getaway Friends getaway
50
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Staying at Best Western Carlton."

5
17/07/2018

on arrival we were met by friendly staff. The room was ready and clean. The location is near Lygon St restaurants so lots of options for eating. the room was quiet and the bed comfortable. overall quality for money.

"Great service"

5
14/07/2018

Just booked at last minute! Luck we got one twin room. The reception Rajiv was extremely helpful. He said he can arrange to make a king bed for the next nite :) also, cuz I have late flight Rajiv help me late check out as well. Rajiv was very friendly and super nice:)

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for choosing to stay with us and for sharing your experience. We are pleased that you enjoyed our service and I will pass your comments on to Rajiv and the team. We look forward to seeing you again soon.

"Great stay"

5
14/07/2018

Great service, lovely clean room, close to restaurants and museum. Friendly staff were helpful at all times. We had breakfast included in our deal wgich was high quality and plentiful. We will definately stay again.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Macalafourie, Thank you for staying with us and for sharing your experience. We are pleased that you enjoyed your stay, our service rooms and restaurant. We look forward to seeing you again soon.

"great location, nice hotel but..."

4
07/07/2018

I have stayed at this hotel many many times over recent years. Sometimes I book direct, others on line or through third party. I love location, close to city, good rooms, nice staff. Upon recent visit it was a last minute trip down to watch football at MCG. Checkin was excellent, room comfortable and all the other consistent service levels and amenities that are on offer. Until latest visit upon check out the receptionist did not even look up from desk just held her hand up for key card after I gave room no. Only words were...all done!! Perhaps not the best service and whilst I was not expecting a long winded conversation so early in the morning perhaps a friendly good morning, thank you or even just a slight smile could have been offered. Won't stop me from staying in future as I know what great service is usually on offer.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Karen, Thank you for staying with us and thank you for your online review, it is greatly appreciated. We are pleased that you found our amenities and facilities to our normal standard on your last visit. However, we regret to hear that our customer service was not to our usual professional, friendly standard upon your hotel departure. We are pleased to advise that steps have been taken to ensure our high standard of customer service is continued. We look forward to welcoming you back again soon. If I can be of any further assistance, please do not hesitate to contact me.

"Great value for money"

4
27/06/2018

We booked here because it was close to a work function. Staff were efficient and professional, room clean with the usual appointments, decor maybe a tad tired. Had a comfortable and uninterrupted sleep, which was all we wanted.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Catherinetas, Thank you for staying with us and thank you for sharing your experience. We are pleased to hear that you found us to be great value for money and got a good sleep. We look forward to seeing you again soon.

"Good value for a great night"

4
25/06/2018

My wife and I stayed here several years ago and decided to stay there again and re-live some fond memories. The location is great for a wander into the CBD, but the food available in Lygon Street is excellent. The staff were very friendly and able to provide all that was needed. Pleasant, professional and attentive. The bed room was very pleasant with all amenities and a decent bed - we slept very well. The room was quiet and suited our needs. There is parking space underneath which we have found very useful. In the morning we had breakfast. One of the wait staff (sorry didn't get her name) was excellent. Her manner and approach was great. We met her years ago and remembered her and she was still present doing a great job - a great experience overall and very pleased we decided to stay there again.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Ian, Thank you for choosing to stay with us once again and we are pleased that you enjoyed your stay, our location and our customer service. We pride ourselves on the upkeep of the hotel and are very pleased to hear that you appreciated it. We are also proud that we have a strong staff retention, I shall pass on your kind comments o our team. We look forward to seeing you again soon. Thank you again.

"Last minute idea"

5
24/06/2018

I wanted to stay close to a restaurant on Lygon St, and booked here only the afternoon before because of its proximity and availability of parking. I wasn't disappointed. I rang twice before booking and the concierge was really helpful on the phone. The rooms have been recently renovated, and the breakfast was really nice. I'd definitely stay again if in the area

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Sue678_13, Thank you for choosing to stay with us and we hope that you enjoyed your dinner on Lygon Street. We are delighted that you enjoyed your stay, our location, rooms and breakfast. The rooms have recently been painted along with new carpet. We look forward to seeing you again soon.

"Great central hotel"

4
17/06/2018

Smack dab in the Lygon St central area close to supermarkets, shops, cinemas, and restaurants. Easy parking and great beds. The staff are friendly, helpful and it's a short walk to the Carlton aquatic centre for a swim. Would stay here anytime.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for staying with us and for your online review. We are pleased to hear that you enjoyed your stay along with our location and found our car parking convenient. We certainly have great access to many of Melbourne's attractions. We look forward to seeing you again soon.

"Third visit, still just as pleasant"

3
05/06/2018

This was my third stay at the Best Western Plus Travel Inn in Carlton. Reception staff are friendly and helpful. I had some problems with the drainage in the shower and the gentleman at reception promptly gave me a key for another room, no fussing about.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear David, Thank you for choosing to stay with us again, I am pleased to hear that your issue was quickly resolved. We look forward to seeing you again soon.

"Clean, comfortable, and affordable."

5
03/06/2018

We stayed 4 nights in Melbourne, and they upgraded us to a larger room which was very nice. The hotel is, I think, on the older side but has been renovated and looks good. The city was upgrading the water (I think) on the street when we were there which made getting into and out of the garage something of a problem. Also, it was difficult for taxis to find us. Even though we had a car, we found it easier to take taxis than to struggle with Melbourne traffic and finding parking. The desk staff was extremely friendly and helpful. One gentleman helped me make tour reservations when the phone in our room didn't work (they fixed it promptly). He also made excellent suggestions for sightseeing. The guest laundry was small, but as it was located by the pool, I was able to sit by the pool in the shade with a book and still get the laundry done. This is important when you are on a 32 day vacation.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear KateSC353, Thank you for choosing to stay with us and for sharing your experience, it is greatly appreciated. We are constantly upgrading our hotel facilities and have recently upgraded the carpets and painted the rooms. We are pleased that you enjoyed our customer service as well as made use of our laundry. We regret to hear that the recent council street works hampered your hotel access. We hope to see you again next time you visit Melbourne.

"Very clean"

5
31/05/2018

Very clean room and nice staff. Good breakfast and car park. Good presentation of food. Enjoy the whole 2 days stay. will come back again. Can park option is under the building or open space, perfect for large vehicle.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Neil, Thank you for sharing your experience, we appreciate your feed back and will forward to the team here. We are so pleased that you enjoyed your stay and look forward to seeing you again soon.

"Great Carlton Location "

5
21/05/2018

We stayed 4 nights at the Best Western in Drummond Street Carlton. It is an easy walk to restaurants in Lygon Street, to the museum and to Little Bourke st in the city. The location for us was perfect. Our room on top floor had recently been renovated and everything was sparkling new. Staff were helpful and friendly. This is a good hotel but not luxurious

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for staying with us and for sharing your experience. We are pleased that you enjoyed your stay, our location and found our accommodation suitable for you. Our team do work hard to provide professional and friendly service. We look forward to seeing you again soon.

"Clean and tidy close to some of Melbournes best eateriers"

4
19/05/2018

This hotel is in one of the quieter streets for this area and I have now stayed here 3 times in the last 4 weeks. The first time my room was at the front of the building, it was very surprising that the road noise was not an issue. All the rooms are clean and the beds are Comfortable, lots of hot water in a good sized show. The food down stairs is nice but standard when compared with Lygon street. One block away is food heaven and is a must for anyone in the area. The staff do their best to help in any way they can and all are well mannered. If driving a car the underground parking is a little tricky as the space is tight and the exit is often blocked with carpet or tools where you need to drive, getting out of the car park requires you to get out of the car and swipe you room card.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Good afternoon. Thank you for choosing to stay with us and for your on line review, it is greatly appreciated. We are pleased that you enjoy our location in leafy Carlton, around the corner from many Lygon Street great eateries, along with our facilities, service and clean rooms. We acknowledge your comment regarding getting out of your car to exit the hotel car park and we shall investigate how to improve this procedure. We look forward to seeing you again soon.

"Location location"

3
16/04/2018

Perfect location off Lygon St. Easy walking to the places we were in Melbourne to visit and wonderful lanes to stroll through. Of course the hours of roaming and snacking on Lygon Street were excellent.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Wendy, Thank you for sharing your experience. We are pleased that you enjoyed your stay. We look forward to seeing you again.

"Good hotel, staff could life their game a bit."

4
11/04/2018

This hotel is very convenient if you want to be close to Lygon Street, but also is close to the Exhibition Building and a nice walk into the city. Our room looked fairly newly refurbished. Everything was clean and comfortable. My only issue was - I rang from outside the hotel early on the morning of our departure (a Sunday morning) to ask if any chance of a later check out at 12 noon instead of 11am. The receptionist answered immediately that she would not do a late checkout. We were at a medical centre with our son from early morning and I was worried we wouldn't be back in time and 1 extra hour on a Sunday when there would be loads of checkouts didn't seem like a big ask. I would have paid an extra fee. So I needed to leave the doctors and come back to the hotel to pack our gear. At 11.04am they were knocking on the door to see if we had left. I left at 11.12am. Leaves you with a bad feeling for the hotel when they are checking at 4 minutes past check out to see if you have gone yet and will not consider a late checkout. I'd probably try a different hotel next time in the hope of friendlier staff.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Alison, Thank you for staying with us and fr your online review. We are pleased that you enjoyed our location as well as the clean and comfortable room. We regret to hear that your son was unwell in Melbourne and that we were unable to accommodate your request for a late check out. As you state, our check out time is 11.00am and unfortunately we were unable to extend this time on this occasion. We had a large family group arriving on Sunday afternoon thus my team were anxious to have all rooms ready for a busier than usual Sunday night. I apologize that this was not conveyed to you in a reasonable manner.

"Graet little hotel in Carlton."

1
03/04/2018

Great place to stay, so close to Lygon Street and all the good eateries, just a short one block walk and quality service from all the staff. Undercover parking is not a problem and a good buffet breakfast. No problems with the in room internet, .

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear 10graemef, Thank you for your online review, it is greatly appreciated. We are pleased that you enjoyed all our facilities including our location, hotel service, secure hotel car parking, hot buffet breakfast and the internet WiFi access. We look forward to seeing you again soon.

"One night was not enough..."

5
01/04/2018

Great Hotel with very polite staff, easy check in and check out, room was very comfortable, the in room spa was terrific to come back to after a night on the town, and there's so much to do in the heart of Carlton, where you can simply walk to the fabulous restaurants just around the corner....

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Paul4186, Thank you for choosing to stay with us and for your on line review. We are pleased that you enjoyed your stay, our service, the room and our location. We look forward to seeing you again soon.

"Poor value for money"

1
25/03/2018

Dissapointed with the service. Overpriced hotel built in 70's. Feels like motel. $20 per night extra for parking if you have a car. $20 extra if you are a minute late of check out at 11am. Front desk doesn't care about customers.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Olli, Thank you for staying with us, we regret to hear that you did not find our hotel to be value for money. We do work hard to ensure that we offer great value for accommodation in our local area. It is detailed on all web sites that we charge $20.00 a night for car parking which is also great value compared with our local competitors. Our team are empowered and are flexible with all hotel policies.

"Terrible"

2
19/03/2018

I get the cheap option, doesn't worry me. But when you can hear conversations through the wall. Tin banging on the roof all night. Bathrooms without wastes in the wet areas. Very small shower and and a toilet you have to ride side saddle. Yep won't be back sorry.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Walshy17, Thank you for your feedback. We regret to hear that you did not enjoy your stay. We do have some larger room type options with bigger bathrooms and would be willing to offer such a room type if the opportunity arose to host you again. Thank you for staying with us.

"Great stay!"

5
15/03/2018

After spending few night in hostel. This hotel is the best, comfy room and bed. Great bathroom! Large smart tv, wifi and a/c in the room very good! The staff was great. This hotel also have mini swimming pool on site and gym and spa on melbourne university..(walking distance) The area a little bit out of town. But still accessible by tram.. but hey you got peaceful and no noise of traffic surround. Melbourne muzeum, zoo, old gaol and few tourist place is nearby. There also a lot kf eatry and bar nearby.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Ak Md N, Thank you for staying with us and for sharing your experience. We are so pleased that you enjoyed your stay in Carlton and found that the many tourist attractions are easily accessible. Great to hear that you took advantage of the Olympic gym at Melbourne University also. We hope to see you again the next time that you visit Melbourne.

"Exactly as expected"

4
12/03/2018

A typical business traveller hotel with business facilities. The double bed was just two single beds zipped together and the rooms aren't exactly intended to be modern or trendy, nor are you paying for them to be. But there is unlimited strong wifi, good aircon, hot water, efficient room service and staff, etc. The pool looked lovely too. Fantastic location with an easy stroll to Lygon St, Brunswick St, the CBD and trams.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear JacMBrisbane, Thank you for choosing to stay with us and for sharing your experience. We are pleased that you enjoyed our location as well as our services. We do work hard to ensure that the solid basics of staying in a hotel are appreciated by our regular business travelers that is, great facilities with great service. We hope to see you again on your next trip to Melbourne.

"Very rude receptionist!"

1
28/02/2018

Booked in OK, first visit to the place, but when I went to the reception to ask where the restaurant was, the male receptionist just came out with several, very rude comments. This is not something you wish to receive after a hard day on the road!! Needless to say, this brand will not be on my future booking list. There again I only use hotels about twice a week!!

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
We regret to hear of your experience and apologize for our team members response to you. Please be assured that this has been addressed and we hope to see you again.

"Business trip"

3
04/02/2018

It is located at strategic location and affordable price. Location: walking distance to Lygon St, great place for Italian food. Near telecommunication shop and 7-11 and even bus top to CBD. Room: Average and air circulation can better. Shower side is abit small for me. I am 70 kg. Food: Average but it is convenience.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for sharing your experience on line. We are pleased that you enjoyed our location being so close to many restaurants and shops. We do have some rooms that have larger bathrooms and showers if required, please do not hesitate to let us know on your next visit and we shall be more than happy to accommodate. We look forward to seeing you again soon.

"Good value for money, nice location"

5
03/02/2018

Nice hotel, good value for money with friendly staff. Location was perfect for us but it depends what you are looking for – we were visiting a friend who lived in Carlton so being nearby was nice. The hotel is very close to Lygon and Brunswick Street which are both full of restaurants and bars. Hotel was a short walk to tram stops that take you right into the city too. We got a train to Brighton Beach and walked to St Kilda which was a really nice walk.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Lauren, Thank you for choosing to stay with us and for sharing your experience. We are pleased that you enjoyed your stay and that our location was convenient for you. We look forward to seeing you again soon.

"Great, affordable accommodation"

5
30/01/2018

We stayed here for 4 nights in October for a wedding and had a really enjoyable stay. It was clean and the room that we had was spacious. The dry cleaning came back on time and it was a short walk into Burke street for shopping and the wedding venue was just a stroll across the park.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Hannah, Thank you for staying with us and for sharing your experience. We are pleased that you enjoyed your stay and our location was perfect for the wedding. We hope to see you again soon.

"Good Location"

3
30/01/2018

Although the location is pretty good - very close to Lygon Street but a decent walk to the city, the room was basic but the bathroom was tiny. The toilet was squeezed into a corner - only suitable for a child. Quite a bit of street noise. Convenient carparking was reasonably priced.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for choosing to stay with us and for sharing your experience. We appreciate your feedback. We sure are in a great location, easy access to most of Melbourne's attractions. We regret to hear that you found the bathroom on the small side.,we do have an array of room types and some do have larger bathrooms than others. We are happy to assist in selecting a larger bathroom on your next stay and look forward to hearing from you again soon.

"Location, Location, Location"

4
29/01/2018

Went to the Australian Open Tennis with a Probus Group and stayed at the Best Western Travel Inn. Hotel was located near Lygon Street (restaurants) and only a couple of blocks from the city. Rooms were clean with tea/coffee making facilites. Full hot breakfast was available, as well as evening meals. Hotel also had a pool and undercover parking.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Kevin T, Thank you for sharing your experience on TripAdvisor. We hope that you enjoyed the Tennis and we are pleased that you enjoyed your stay. It was our pleasure to host you and we hope to see you again next year.

"Should have looked elsewhere"

3
19/01/2018

Understandably it was a busy time of year, with tennis and cricket, but still would have expected more from looking on their website and reviews. was very noisy, we had a horrible night's sleep, ( or no sleep) Due to people standing on the street talking until all hours and then rubbish truck starting at about 4.30 am.. Room very basic and pokey. Bathroom very small in all ways.. Really not what you see on to ads and website.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for your on line review and we regret to hear that some issues arose during your stay with us. We do provide 24 hour reception, there is always someone that you can report any noise or anything not to your liking. Some of our bathrooms are small but we are always willing to upgrade room types where possible. I hope that you give us another opportunity to provide our warm welcome that we are well known for.

"Great Location"

5
19/01/2018

Fantastic location just on the fringe of the city. Close to Lygon Street and the Victoria Market. Safe and convenient parking which allows you to park and enjoy the location. Quiet rooms and lovely pool.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for your on line review, it is greatly appreciated. We are so pleased that you enjoyed your stay along with our location, car parking, rooms and the outdoor pool. We look forward to seeing you again soon.

"On the door step of Lygon St"

4
06/01/2018

Excellent location - right around the corner from Lygon St and a 15 min walk to the city. Plethora of dining options available on Lygon St. Hotel features ourdoor pool and free underground car parking. Conference facilities available., Room decor is dated however they clean, tidy and spacious. Bed is comfortable and the AC is effective. Staff are friendly and helpful. Overall good value and excellent location.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for sharing your experience, we are pleased that you enjoyed your stay and our location. We look forward to seeing you again soon.

"Good value "

4
28/12/2017

Very good value. Excellent location, comfortable bed, nice pool, big tv. Dated decor. Staff could smile more, but overall worth it. Quiet for sleeping. Good aircon. Right around corner from Lygon Street. Walk to city 15 minutes.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for sharing your experience with us. We are pleased that you enjoyed our location and that the bed was comfortable. Just what you need when travelling. We regret to hear that our team were not friendly, we hope to see you again soon.

"A comfortable stay"

4
19/12/2017

Located in a nice area with lots of restaurants, has a pool, and the rooms, even if a bit dated, are comfortable and so is the bed. There was a big bathtub in my room, which was very nice. Good price/quality.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for choosing to stay with us and for sharing your experience. It is greatly appreciated. We are delighted that you enjoyed our location, pool and the bed and we look forward to seeing you again soon.

"Good location"

4
15/12/2017

Good location, short walk to Lygon st & Melbourne Museum public transport close by or 15-20 min walk to city centre. Rooms were comfortable & clean no traffic noise during the night. Good undercover parking with easy access. Nice central pool.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Dianne P, Thank you for sharing your experience. We are so pleased that you enjoyed your stay and our location. We hope to see you again real soon.

"close to everything friendly staff"

5
13/12/2017

this great hotel with lovely pool and welcoming staff is located close to the city and Lyon street restaurants. the second time we have stayed here with out daughter. Close to Melbourne University and tram to the city. well definitely be back

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Carolh, Thank you for staying with us and for sharing your experience. We are pleased that you enjoyed your stay and our pool and location. We look forward to seeing you again soon.

"Great place close to Lygon Street"

5
05/12/2017

Stayed 2 nights here for Xmas function in Collingwood. Great location only 100mtrs from Lygon Street and all the awesome restaurants on that road. Bed was King sized and comfortable and service was great. Internet speed was also fantastic

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Ron, Thank you for choosing to stay with us and for taking the time to post your review, it is greatly appreciated. We are so pleased that you enjoyed your stay and we look forward to seeing you again soon.

"Good location"

3
05/12/2017

Stayed here with wife and son, two beds in the room. The location is very good and an easy walk to Lygon Street and other attractions like the Museum and IMAX. Off street parking, but not secure. At least not when I was there. There is a gate but it was open at 1am so I'd guess it stayed open. I found the room to be small with either the bed to sit on or two chairs. There is a bar fridge and writing desk. The wardrobe doesn't open up fully because of the table the TV was on got in the way. Bed comfort is an individual thing. What I like might be different to you. Having said that, I didn't like the bed and found it hard and uncomfortable. There is a bit of noise that gets into the room from the hallway and other guests. Staff : The lady working when I checked out was friendly. The lady working on check in wasn't so much. We didn't try the pool due to the bad weather at the time. It looked clean. The restaurant was closed Saturday night so can't offer any review.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for choosing to stay with us and for your online review. We are pleased that you enjoyed your stay. The hotel car park is secure and the gate is usually closed at all times. Unfortunately one of our guests backed into the gate last weekend and it would not close due to damage. This has now been fixed. We hope to see you again soon and have another opportunity to offer a great stay.

"Great location"

5
04/12/2017

Stayed a couple of nights here for business conference and Xmas party locally. Only a short stroll to Lygon St and all the cafes and restaurants. Good size room and off street undercover parking also available

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for sharing your experience, we appreciate your comments and look forward to seeing you again soon.

"Perfect Location"

5
01/12/2017

Location was great, easy access to main roads around the city. No to mention a short walk from the city centre. Great bed, quiet room, nice bathtub. The room we stayed in was a Deluxe room, which has a queen bed and an LCD TV.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for sharing your experience. We are so pleased that you enjoyed our location, our beds and bathtubs. We look forward to seeing you again soon.

"Convienent"

3
28/11/2017

Close to Lygon Street for dining and were we needed to go. Thought the price was a little high for the size and standard of the room, have stayed in rooms with more space and furniture and paid less in the same area.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear 745eleanor, Thank you for choosing to stay with us and for sharing your experience. We are pleased that you enjoyed our location in Carlton. It is our aim to offer value for money and we regret to hear that you feel you didn't receive this. Please contact me directly the next time you wish to stay in Melbourne and we will be pleased to offer you a better experience.

"Great place to stay"

5
14/11/2017

We stay here often and the staff are very accommodating. Great parking facilities, and food, comfortable beds and cleanliness. It is in the perfect position for many places like the Royal Melbourne hospital.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear John, Thank you for sharing your Travel Inn experience, it is much appreciated. We are pleased that you enjoy all aspects of your stay and we look forward to being of service to you again soon.

"Very good."

4
14/11/2017

Location was great for our visit. close to transport etc. Room was not the type as requested or paid for as the hotel was fully booked,but staff very apologetic ,however no alternative was offered but this in our opinion was a minor distruption. We could not find the Pay T.V. instructions on where to use it or even find it, even though it was shown to be available in the rooms.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Ian, Thank you for sharing you experience on line, it is greatly appreciated. We are pleased that you enjoyed our location, however we regret that you did not receive the room type you booked and, on behalf of all the team, I sincerely apologize for this. We have recently installed new smart TVs in all the rooms, we no longer have any pay TV. We are now in the process of establishing detailed information for our guests. Thank you once again and we look forward to seeing you again soon.

"Value for money"

5
11/11/2017

Great location to get around the city and walking distance to Lygon Street. Staff polite room clean and obliging. There are plenty places of interest to visit just a bus ride or walk to a tram but we sure to have a Myki with money on it. There are areas of the city where you can ride public transport for free.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Mbur2007, Thank you for sharing your experience of The Best Western Plus Travel Inn. It is greatly appreciated and we are pleased that you enjoyed your stay, our guest services and our rooms clean. We are certainly within walking distance to many of Melbourne's attractions however our front desk staff are more than happy to answer any questions regarding public transport in the area. We look forward to seeing you again soon.

"great place to stay in melbourne"

5
09/11/2017

handy to city transport - one block adjacent to Lygon Street restaurants. handy to Melbourne hospitals .Easy to locate - Corner Graton and Drummond Streets - Carlton and a great place to stay , giving you great value for your money.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear K7005ZXkevin, Thank you for sharing your experience online, it is greatly appreciated. We are pleased that you enjoyed your stay, our location and you received value for money, which is very important to us. We look forward to seeing you again soon.

"Great location, comfortable room"

4
09/11/2017

If you want a great location which is a 2 minute walk to Lygon Street, stay at the Best Western Plus Travel Inn Hotel in Carlton. Breakfast is O.K. but nothing sensational. If you like walking Melbourne city is about a 15 minute walk. Otherwise there are trams available on Swanston Street. Great spotto base yourself if you want to stay out of the centre of Melbourne.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear John B, Thank you for choosing to stay with us and for sharing your experience on line. We are pleased that you enjoyed our location. We certainly are close to many local Melbourne attractions and as you say, the CBD is easily accessible. We value your comments regarding our breakfast and we shall address this issue. We look forward to seeing you again soon.

"Weekend escape at best western "

3
06/11/2017

The hotel was nice enough. It was clean and the spa room wAs quite good. I did not appreciate the service at front desk though, not very friendly at all. I did like the location and cleaning staff were more friendly than front desk. I had breakfast which was good. I did expect more variety because it said Buffett.. but it's was not bad and the staff were more friendly and helpful there..

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Josie, Thank you for sharing your experience at The Best Western Plus Travel Inn. We are pleased that you enjoyed our location and your comment that we are clean. We do however regret to hear that we missed an opportunity to show our professional service on the front desk. We hope that we can welcome you back soon and rectify this issue.

"Comfortable night in a sensible hotel"

5
01/11/2017

Great location and yet quiet enough for good sleep; comfortable bed with sensible pillows and covers; window that actually opens; and helpful staff. And a good price as well. No luxury touches - not surprising in this price range, and anyway I didn't want them. Highly recommended.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for taking the time to share your experience, we are pleased that you enjoyed your stay along with our location and guest services. We look forward to seeing you again soon.

"Great location and value"

4
01/11/2017

I stay here a lot for work mainly because of the great location and proximity to Lygon Street. Sometimes it can be pot luck with the rooms as a few are pretty tight and the tv's are in strange places, but the service is great and the restaraunt is good for breakfast.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Mark B, Thank you for sharing your experience when staying at The Best Western Plus Travel Inn. We appreciate your on line review and are pleased that you enjoy our guest & breakfast services. We acknowledge your comments in regards to the TVs and rooms, your feedback highlights an issue that is certainly at the forefront of our future plans. We look forward to seeing you again soon.

"Reasonable and close to Lygon Street"

4
30/10/2017

We stayed here recently on a one night stop before boarding Spirit of Tasmania. It was quiet and very close to Lygon Street and lots of restaurants and shops. The room was clean and the bed comfortable though the décor was rather dated. The lift was rather inadequate as there was a large Chinese tour group and it would only hold a few people at a time so we had a long wait on several occassions. The carpark was very tight but free so that was a bonus. Staff were friendly. There is a restaurant and pool which looked good. The hotel is within in walking distance to Melbourne CBD (as we walked it) and Melbourne Jail which has interesting tours.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Xena100bc, Thank you for taking the time to share your experience on line, it is greatly appreciated. We are pleased that you found the hotel to be quiet, in a great location and our rooms to be clean. Lygon Street with all its eating attractions is certainly on your doorstep. We certainly take on board your comments of the dated decor. We regret to hear that you had a problem with our lift service during your stay, unfortunately we only have the one lift. Our staff are always available to assist with any luggage. We hope to see you again and trust you had a great trip to Tassie.

"Getting to know Carlton"

4
27/10/2017

Great location for Lygon Street restaurants, and not far from CBD and QV Markets! Rooms were clean and comfortable Staff were friendly. We would definately stay again! Very quiet motel for inner Melbourne didnt hear traffic at all.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Janettem671, Thank you for choosing to stay at The Best Western Plus Travel Inn and for your online review. We are pleased that you enjoyed your stay in Carlton, our location, our hotel rooms and found our staff to be friendly. We look forward to seeing you again soon.

"location location location"

5
18/10/2017

Close to Lygon st close to city Friendly staff Very clean room.Parking was good but a little tight. We will be back when we stay in Melbourne again.. Family friendly and the pool looks good. restaurant was great as well

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Keith, Thank you for choosing to stay with us, it was our pleasure to host you whilst in Melbourne. We are pleased that you enjoyed your stay as well as our location. We look forward to seeing you again soon.

"good location but average accomodation"

3
10/10/2017

The room was very musty smelling as if it had been closed for a long time. The bathroom was very small with little floor or shelf space. The bed was quite comfortable, the closet was a good size, and the wifi was strong. The staff were very friendly and we received excellent service.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Kathrynr193, Thank you for choosing to stay with us and for your on line review. We apologize that the room had a musty smell, I shall follow this up with my housekeeping department. We are pleased that you enjoyed our WiFi and that our team were very accommodating. We look forward to seeing you again soon.

"Pleasant Well Positioned Hotel"

5
10/10/2017

The hotel is within walking distance of excellent restaurants such as Cutler & Company and Town Mouse. Lying one street parallel to Lygon street it also offers easy access to the more predictable but somewhat tired Italian restaurant scene. The rooms at the hotel are of adequate size and equipped with a large screen tv. The hotel features a pleasant pool. Overall the hotel while providing easy access by walking or by tram to main attractions is located in a very pleasant area.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Bolarj, Thank you for choosing to stay with us and for your review. We are pleased that you enjoyed your stay and look forward to seeing you again soon.

"An excellent stay."

4
06/10/2017

I must say I couldn't fault it. The Staff were efficient, friendly and very helpful. We experienced a quick check in and check out. Location is great, very central, close to the city, just a short tram ride. Breakfast was very nice. We stayed there for 4 nights, and we would definately recommend it, and definately stay there again.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for choosing to stay with us and for your positive online comments. We are pleased that you enjoyed our location, customer service and breakfast. We look forward to seeing you again.

"Great location, good room, but diabolical showers"

3
05/10/2017

This hotel is in a great location, and is clean, comfortable, and well appointed. The pool was lovely and my young child enjoyed being able to stand up in it. Staff were friendly and helpful. My only issue was with the shower - the water pressure was horrendous, but even worse, it switched rapidly between freezing cold and scalding hot without warning. It was like being in that large share house where no-one could turn a tap on when someone was showering; obviously someone was turning taps on every time I was in this shower! I mentioned it to reception and they said they would get maintenance to look at it, but I did not notice any difference afterwards, and it's obviously a bigger problem with the plumbing system anyway (my limited knowledge of plumbing tells me that tinkering with the actual shower would not fix this!) Unfortunately this would stop me staying here again, especially with a young child as I felt it was dangerous.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Tashatraveller, Thank you for choosing to stay with us and for completing this online review regarding your recent stay. On behalf of our entire team, I would like to apologize for the hot/cold water issue you experienced with the shower in your room. It is very concerning for the water to fluctuate so much during a shower. We strive every day to provide a superior customer experience, I am sorry we weren't able to do that for you. We will use the feedback you gave us to strongly implement improvements with the hotel water supply in the shoers. We are pleased that you enjoyed our location and found our property to be clean.

"Luxury within walking distance of many Melbourne Landmarks"

5
04/10/2017

We had a "Deluxe Twin Room", on the second floor. Easy to book in, lifts to all floors. The room had a large bed and a single bed. The room was well presented, had air conditioning. Only complaint is the bathroom is small, to have a shower, toilet and hand basin in the same room. The room consisted of a television, room to write, Wifi (with the password supplied). In the room has hair dryer, ironing equipment, fridge. Tea/ coffee facilities. All the rooms are non smoking. It has a heated outdoor pool, conference room and gym. The hotel provides breakfast 7 days a week; but dinner only Sunday to Thursday in its restaurant. The hotel is well positioned, only a street from Lygon Street, gardens 5 minutes away and easy walking distance to Melbourne's CBD. The hotel has a direct line to a "Taxi" company, that is reasonably priced to take you to the Melbourne Cricket Ground or the CBD.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for staying with us and for your online review, it is greatly appreciated. We are delighted that you enjoyed our location, services and amenities. We strive to provide a high standard of customer service and facilities. We look forward to seeing you again soon.

"Always a pleasure to stay at Best Western"

4
04/10/2017

The main thing about this hotel is it's excellent location close to the Carlton restaurant scene. So many great restaurants to choose from. Really good Italian cuisine in the evening. Really good Café culture in the morning for coffee and breakfast. The hotel itself has comfortable, quiet rooms, with helpful friendly staff.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Phillip & Helen, Thank you for choosing to stay at The Best Western Plus Travel Inn Carlton, we are pleased that you enjoyed our location in cosmopolitan Carlton as well asc our services. We look forward to seeing you again soon.

"Fantastic!"

4
03/10/2017

Only stayed one night and found it to be a fantastic location! Close to st vincents and plenty of restaurants. We had a room on the bottom floor and found it to be very stuffy as no windows opened. Air conditioner blew directly onto beds which was a bit of a pain with someone with arthritis. Swimming pool area right near the room looked lush and amazing! I would have spent more time there if it wasn't in the middle of winter! Room was clean and beds were very comfortable. Price was fantastic too! Would certainly return!

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Stef511, Good morning. Thank you for staying with us and for your online review. It is much appreciated. We are pleased that you enjoyed our location, our outdoor pool area and found our property to be value for money. Thank you for letting us know about the air conditioner, we will inform our maintenance department. Thank you again and we look forward to seeing you again.

"Lovely hotel and wonderful staff"

5
12/09/2017

Lovely clean and friendly hotel. Enjoyed our stay. The staff were very nice. Special thank you to the lovely staff member that went through the bins for me to find something that had accidentally been thrown out. Highly recommend this hotel

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you so much for staying with us, it was our pleasure to host you whilst in Melbourne. We are so pleased the item was found and will pass on your thanks to them. We look forward to welcoming you back soon.

"Relaxing"

5
07/09/2017

People were very helpful and our stay was relaxing cant ask for much more location excellent walk everywhere close to everything room quite nice bed very comfortable spa was great car parking the best very secured

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Tony, Thank you for choosing to stay at The Best Western Plus Travel Inn. We are pleased that you enjoyed you stay. We pride ourselves in offering the best accommodation outside of Melbourne CBD and we are are happy that you found our location convenient. We look forward to seeing you again soon.

"Very friendly place to stay"

5
05/09/2017

This is a great place to stay as all the staff are so friendly and make you feel so comfortable. It is located very close to all the Lygon Street restaurants however is on a side street that is pretty quite. The roooms are always very clean and tha bar is a great place to have a quite drink at the end of the day. It is also well priced for both business and family groups.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for choosing to stay with us whilst visiting Melbourne. It is our pleasure to host you and we appreciate your review. So pleased that you enjoy your stays and if there is anything we can assist with further, please do not hesitate to let us know.

"Perfect location"

4
05/09/2017

Great location just off Lygon Street, Carlton. Easy walk to restaurants, trams, St Patrick's cathedral, Museum. Safe with 24 hour reception. Nice facilities. Only negative was the lift is quite small and old. Didn't eat on the premises so can't comment on the food.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for staying with us and for your online review. Your feedback ensures that we work to improve our property and guest satisfaction. We are pleased that you enjoyed your stay inparticular our location and look forward to seeing you again soon.

"Location and staff"

4
05/09/2017

Wonderful staff on arrival, very welcoming and friendly. Restaurant staff for breakfast which was great value were also delightful, breezy and quick to bring coffee and laughter!. Location is fantastic being so close to Lygon Street. This Hotel may be long in the tooth but its eat off the floor clean. Value for money its a wee gem, and I will be back to stay.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for staying with us and for your online review. It is our pleasure to host you and we are so pleased that you enjoyed your stay. We look forward to being of service to you again soon.

"Convenient position for Lygon Street"

3
04/09/2017

This Hotel is on a quiet street, but in a very convenient location to all the restaurants, shops and cinema in Lygon Street. The room was adequate, with a comfortable bed. It was quite cold, even though the air conditioner was on a high setting. There was a permanent open screened section at the very top of the window. The breakfast was adequate, but the parking was very accessible. The housekeeping staff were pleasant. A reception staff member was not particularly helpful or pleasant.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Petange, Thank you for choosing to stay at The Best Western Plus Travel Inn and for your on line review. We sincerely appreciate your feedback as this enables us to improve our hotel and the facilities and services we offer. We are pleased that you enjoyed our location, the quietness of the area, car parking and the comfortable bed. We will investigate the air conditioner and the open screened section in your room. We hope to see you again in the near future.

"Hospital procedure overnight stay"

4
29/08/2017

Clean and comfortable for an overnight stay. Close to public transport with parking available at Motel. Staff always helpful and considerate to any request you may have. I always enjoy my stay as I feel nothing is too much trouble.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Trish, Thank you for staying with us whilst visiting the hospital, we are pleased that you enjoy you stays. Please let us know if we can assist with anything further and we look forward to seeing you again soon.

"Good price"

4
28/08/2017

Not a 5 star hotel but a good standard hotel with everything you need. Small rooms but when I'm in Melbourne I don't spend much time in the room any way. Clean rooms with comfy beds and good quality linen. Great pool area if you are there in warmer area. I was a little disappointed with the scrambled eggs at breakfast as they tasted like powdered eggs. But overall a good quality breakfast. A shirt walk to Lygon Street so lots of fabulous eating options. Close to major hospitals also.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for staying at The Best Western Plus Travel Inn, we are pleased that you enjoyed your stay, in particular our great location. However we apologize that the breakfast eggs were not up to our usual standard, we shall address this with our team of chefs. We look forward to seeing you again soon.

"Convenient "

3
24/08/2017

Don't expect 5 star accommodation, expect a location friendly, basic room amenities and a comfortable stay if the hospital is the main reason for staying here and of course the many eateries of Lygon St a 5 minute walk away. Beds very comfortable and one of the darkest and quietest rooms we have stayed in. I won't bore you with details of what this place offers, read the website and reviews. Staff helpful and friendly and if you can put up with the small bathroom with pressure-less and fluctuating temperatures and limited utensils then this place is reasonable and worthwhile.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for choosing to stay with us and for your on line review. As you state, we are in a great location if you are visiting hospitals or wish to experience Lygon Street. We apologize in regards to the water issues you experienced and will ensure our maintenance team are aware of this. We hope to see you again in the near future.

"Great Location"

4
24/08/2017

This hotel whilst an older style and could do with a refresh is in the perfect location. Everything is in walking distance and easy to get to. If you are not a walker then it is not too far to the nearest tram station. The showers are small but the hotel offers all the things you need to shower an have a good nights sleep.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Gabrielle, Thank you for choosing to stay with us and thank you for taking the time for your online review, it is much appreciated. We look forward to seeing you again soon.

"very disapointed"

2
22/08/2017

Beds tall small for tall people, rooms are noisy no cold water in the refrigerator for convenience and not enough milk in the fridge for 2 people, i have stayed at best western hotels in the past where i have enjoyed my stay there this is why i chose to stay at the one in Carlton but the little things let it down.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Graham, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Plus Travel Inn Hotel we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a complimentary hot breakfast to use towards a future stay. Please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service.

"Maurie M - Victoria"

4
21/08/2017

Not 5 star - but very clean and tidy, convenient location close to the great restaurants on Lygon Street, and all at an affordable price. Staff very friendly and helpful. Conference facilities very good.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Maurie M, Thank you for taking the time to post an on line review, this is much appreciated. We are pleased that you enjoyed your stay and if we can assist with anything further upon your next stay, please do not hesitate to let us know. We look forward to seeing you again soon.

"Great for what it is"

4
21/08/2017

Traveled on business, 4 nights, nice room, clean, good bathroom, comfy bed. The team on reception are really helpful and will always answer your question happily and with great info. The location is wonderful, so close to lygon st, Uni, and trams

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for choosing to stay with us and for taking the time to post an on line review. We appreciate this and are pleased that you enjoyed your stay. We look forward to seeing you again soon.

"Place to stay."

5
17/08/2017

Ideal. Excellent breakfast. Very close to the centre of Lygon Street and its restaurant strip. Very comfortable and clean. Reception staff very helpful. What more needs to be said other than I recommend this hotel. That makes my 200 letters.

"Great location to Lygon St & city"

4
16/08/2017

We enjoyed our stay. Would have loved to have a swim in the lovely pool but not enough time & cool weather. Rooms bright & airy. Staff were very helpful. The airport bus was cheap & efficient. Would definitely recommend as close to Lygon St & tram to city.

"king single spa room is great!"

5
16/08/2017

The room was clean, well equipped and the finishes were high quality. Rajiv was very friendly, provided a speedy check-in and a free upgrade as is was a quiet Sunday night. The attached bar had a good wine list. The breakfast was nothing special, but adequate.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Corinnestar, Thank you for your online review and for choosing to stay at The Best Western Plus Travel Inn. We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

"Hospital trip"

4
11/08/2017

Staff very friendly, restaurant good and rooms very clean. We needed transportation to and from the hospital and this was organised quickly and efficiently. Only downside is the one very slow lift. Would happily stay here again.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank You for completing the on-line survey, it is greatly appreciated. We are pleased that you enjoyed your stay and apologize about our lift. We hope to see you again soon.

"Neat and tidy"

4
10/08/2017

The hotel is well presented with all you need for the convenience and price. GET ANOTHER LIFT!! Not great with cleaners and deivery people taking over the lifts and having to wait every time we wanted to go to our room

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for your response. We appreciate your feedback regarding our lift, we apologize that you had to wait for our lift to access one of our three levels. We will take your comments on board for our future building upgrades.

"Great Hassle Free Start to a Holiday"

5
09/08/2017

Rather than get up super early and catching a taxi to the airport we got better value for our money by spending the night before our flight at the Best western Plus Travel Inn - Money well spent! The room was quiet, comfortable and well appointed; we relaxed in the bar before having a tasty meal in the restaurant. The courtesy bus delivered us to the airport in ample time to check in for our flight. Great start to our holiday and we'll do it again.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Kerenc43. Sounds like a fantastic way to start your holiday. Thank you for your online review, we hope you have a good trip and hope to see you again soon.

"Family Health Trip"

4
09/08/2017

Young Lady on Reception on arrival - excellent. Restaurant - Good Menu, meal presentation and service is of a high standard. Didn't like the live TV in Dining Area. The secure parking with 24 hour access was a bonus, the down side was is was serviced by a very small, very slow lift.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
We appreciate your online review and appreciate your feedback regarding the TV in the bar/restaurant area as well as the lift. We hope to see you again soon.

"Disappointed"

1
09/08/2017

When checking in to motel i was told that they have upgraded me to a room with spa bath strange as i did book a room with a spa bath so there was no upgrade at all. When time came to use spa bath it did not work. Upon check out spoke to a girl and said she would let the manager no what had happened and that manager would call me back. Well still waiting for that call. No sorry or compensation very disappointing experience.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Dean, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting your expectations. At The Best Western Plus Travel Inn Hotel we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future and ensure all room features are in working order. Because we value your business, we would like to provide you with a discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly on 03 9347 7922.

"value for money in a great location"

5
08/08/2017

stayed here overnight when travelling through Melb. great value, clean facilities friendly and helpful staff, particularly with the erratic electronic room key. parking was a bonus lots of dining options close by.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for choosing to stay with us and for completing the online survey. We are pleased that you enjoyed your stay, apologies for the erratic electronic room key. We hope to see you again.

"So Happy in your Hotel stay"

5
03/08/2017

Your hotel is situated in a pleasant environment where the city center and the green park are in harmony. Traffic was good, shopping mall was close, and walk of park was free. Overall, safety net was established and life was well protected. The room service was also quick and hygienic, and the housekeeper also kept the room clean and well maintained. Overall I am very satisfied and will stay again next time. Thank you.

"Great hotel, good service"

5
02/08/2017

I spend 6 nights here, combining business with pleasure. Hotel is clean and comfortable, staff are friendly and helpful. Rooms and breakfast up to standard. Nicely located near Italian restaurants and Melbourne museum.

"Staying at Best Western Carlton."

5
01/08/2017

The staff were friendly and efficient. The room was just right for a couple of nights stay while on business having all the amenities that you need. Being so close to Lygon Street is an added bonus as there are so many places to eat.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Heather, Thank you for choosing to stay at The Best Western Plus Travel Inn Hotel recently and for your on line review. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

"Outstanding location and service."

5
31/07/2017

Second time visiting Melbourne and what a location. Check in was smooth and easy and we were made to feel welcome straight away. The stand out though was our interaction with Shannon the receptionist on in the evening who gave us great tips on getting around the city. But the highlight was his recommendation of Milk the Cow bar on Lygon Street. Again the location of this hotel would be hard to beat. Will definately be back.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Felicity G, Thank you for your online review. It is much appreciated and we are so pleased that you enjoyed your stay. We may be biased but our location is THE best !!We shall pass your comments on to the team, Shannon will be delighted and we look forward to seeing you again soon.

"good rooms, great location"

4
29/07/2017

Very friendly staff who helped with everything, great location next to all Lygon Streets top restaurants, Easy to get public transport or taxis to any location. good breakfast with ample choices and times.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Owenk993, Thank you for choosing to stay at The Best Western Plus Travel Inn and it is our pleasure to host you whilst in Melbourne. We appreciate your online review and if we can be of any further assistance with anything at all, please do not hesitate to let us know. We look forward to being of service soon. Kind regards.

"Great value"

4
27/07/2017

Great location with good rooms and helpful staff. External facilities and decor looking a little tired - but who cares! Complementary access to the Melbourne University gym and pool is a real feature or me

"Clean & Comfortable."

5
27/07/2017

Comfy beds & easy to keep warm or cool when needed. Very friendly staff & spotless/clean everywhere. Location is excellent with a number of restaurants just around the corner. There's also a supermarket open late 5 mins down the street as well.

"Convenient, spacious, satisfying facilities."

5
27/07/2017

We were able to park our car on site & walk whereever we needed to go. Hospital was only one km away with plenty of shops available in Lygon St which is one block away. My husband was very satisfied with breakfast and dinner at restaurant on site while visiting hospital.

"Home Away From Home"

5
26/07/2017

Great hotel in an ideal location to explore Melbourne, whilst enjoying the culinary delights in Carlton. Outstanding customer service from friendly staff. Spacious rooms with very comfortable amenities.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for staying at The Best Western Travel Inn Carlton during your stay in Melbourne. We are pleased that you enjoyed your stay. We are biased however we believe we have THE best location in Melbourne and work hard to our team are empowered to deliver great service. We look forward to seeing you again soon.

"Our stay "

4
26/07/2017

We went there for medical reasons and the proximity to the hospital was first class . The inn was nice and clean and the service was good . The room was basic and we had a view over Drummond St , at night you could draw black out curtains so it made sleeping quite easy .

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Thank you for your online review - it is much appreciated. We are pleased that you enjoyed your stay and our location. Hopefully we will see you back again for leisure.

"Grandchilden to Melbounre"

5
17/07/2017

Had a family room with the Grandchildren They loved their own room plus their own TV The staff were very friendly and had cholates with our approval for them We all had a great time and the Hotel is close to all the things we wanted to see

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Penni23, We are so pleased to hear that you had an enjoyable stay with your grandchildren. We hope we helped make some special memories for you. We are lucky enough to be in a good location with plenty of attractions on our door step. We look forward to seeing you and your family again soon.

"Excellent Customer Service"

5
17/07/2017

Called to make a last minute booking and had some special requests, which made the booking quite difficult but Morgan the receptionist who took my booking was fantastic and ensured everything I asked for was taken care of & even upgraded us to an executive sweet to accommodate our needs. Fantastic service!

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Jarrod, Thank you for staying with us and we appreciate your feed back. We are pleased that you enjoyed your stay. We pride ourselves in a guest service and shall pass on your compliments to Morgan. Hope to see you again soon.

"excellent"

5
13/07/2017

A special thanks to Shannon on the front desk who was excellent to some tired travellers - he is a keeper. Susan with 4 boys x...it was lovely and the service excellent. The rooms were perfect for a family of 5 and the room was very clean. If we travel again we will be back

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Susan, Thank you for choosing to stay with us and thank you for your review, much appreciated. Customer service and housekeeping are two of the things that we focus on, we shall pass on your comments to Shannon and look forward to hopefully seeing you and the boys again soon.

"The satisfied guest comes back, again and again!"

4
11/07/2017

We go to Melbourne about once every year or every second year. We like to know what we get and know that it is reasonable value, central, practical , simple but good! That's what we're after and that's what we have been getting at Best Western Plus Travel Inn Hotel in Carlton every time we have gone over the last 12-15 years. The fact that we first make a phone enquiry about vacancies, before we look around for possible alternatives, speaks for itself: the satisfied customer comes back!

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Good afternoon. Thank you so much for taking the time to share your great experiences at The Travel Inn Hotel Carlton. It is greatly appreciated. We look forward to continuing this ongoing service. If we can be of any further assistance, please do not hesitate to let us know. Wishing you a great day.

"Carlton"

4
10/07/2017

Great location, with easy walking access to trams and taxis a phone call away. Close to Melbourne Museum, IMAX Cinema, Royal Melbourne Hospital, and University of Melbourne campus. St Vincent's hospital is 5-10 minutes walking distance away.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Elizabeth, Thank you for your online review - much appreciated. We are biased but strongly agree that our location is superb !! We look forward to being of service again in the near future.

"Very comfortable bed and wonderful location"

4
07/07/2017

Loved our stay .. the only issues; 1) was a shower that would run hot, cold and the right temperature water every few minutes and 2) the free WiFi was not usable. Otherwise the room was great, the lift and parking was good and tge location exceptional. Would stay there again next time.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Sir, Thank you for choosing to stay at The Best Western Plus Travel Inn Hotel recently, it was our pleasure to host you whilst in Melbourne. Thank you also for your online review, your feedback is greatly appreciated. In regards to the water temperature issue, i have discussed this with our maintenance department who is researching the reason for this. We are also in touch with our internet provider and awaiting their instruction. We hope to see you again soon, in the meantime, if we can be of any further assistance, please do not hesitate to contact us. Best regards, Lynne

"Review of Best Western Plus Travel Inn - Frequent Stayer"

5
06/07/2017

I have been regularly staying at the Best Western Plus Travel Inn for several years. I always get excellent service. I appreciate the kind and courteous staff who help me each time I stay. The rooms are always tidy and clean. The hotel is conveniently located for access to Melbourne city, Lygon Street's many fine dining options and Melbourne Museum.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Mr Brodie, Good morning. Thank you for choosing to stay at The Best Western Plus Travel Inn Hotel and thank you also for your online review, it is greatly appreciated. We pride ourselves on customer service and value for money, we look forward to welcoming you back soon. If we can be of any assistance in the meantime, please do not hesitate to contact us.

"Great location"

4
03/07/2017

You can count on the Best Western chain for consistently well-appointed motels and good staff. This is an ideal place to stay in Melbourne with Lygon Street restaurants around the corner and a tram to the city a few yards away. We were a bit surprised to find that housekeeping was a bit slack: neither our safe or landline phone in room 208 were working and there was no soap in the toilet adjacent to the bar downstairs.... small things perhaps but suggesting that someone was not on the ball that weekend.

Lynne C, Director of Sales at Best Western Plus Travel Inn Hotel, responded to this review
Dear Tim, Thank you for choosing to stay at The Best Western Plus Travel Inn, Carlton recently and thank you for your online review, we appreciate your feedback. We pride ourselves on customer service and we are biased when it comes to our location!! However, we are disappointed to hear that some things let us down during your stay and we will attend to each issue accordingly. In regards to the telephone, a new system has just been installed and inevitably some teething issues have arisen which are being addressed urgently. We look forward to welcoming you back soon.

"Spaghetti Western "

4
18/06/2017

This nicely located Travel Inn in the heart of Carlton just off Lygon Street was just what we were looking for. Just a 2 minute walk to good Italian restaurants and Cafés. The Travel Inn staff were all friendly and helpful. The limited carpark was a concern, but they arranged for parking next door in the Clock Tower carpark. The rooms are a good size with a King size bed and the bathroom nice, but a little on the small size. The only thing that I would say may need attention, is the Sardine Can Size Lift. If you ever stay here you will see. Haha.

"Access to medical facility"

4
11/06/2017

room served the purpose for position, access to a medical appointment and general needs of a short stay. Room comfortable and staff friendly and helpful.. the stay fulfilled all of our requirements to a very high level.

"Disappointed about swimming pool and noise"

3
02/06/2017

First time stay in this hotel. Location very convenient but only booked it because I was assured the swimming pool was heated to 25 degrees. Yes, it is June, but the temperature would be scratching to be 15 degrees. When I enquired I was told they cannot turn up the heat because of council regulations. Very disappointed. Also there is not good sound-proofing around the windows and doors so quite noisy and hard to sleep.

"An average hotel"

3
02/06/2017

If you don't know Melbourne. And there transport system The hotel is a bit out of way had to walk 5 blocks to get to the tram. Hotel a little dated website does not give true reflection of the rooms , although staff were friendly and helpful

"Very pleasant"

5
29/05/2017

Conveniently located, this hotel has large rooms with all the usual conveniences and very comfortable beds. The staff is professional and friendly and it is close to Lygon Street for cafés & restaurants. Onsite secure parking is available, whilst an airport shuttle can be arranged via starbus.

"Clean, quiet and very friendly staff"

4
29/05/2017

I stayed here with two mates to attend the GABS festival in May. We had a triple room on the third floor 332 and although it wasn't huge, the space was enough so we didn't feel we were sleeping on top of each other. The room was quiet and very clean. The beds comfortable and the bathroom had the basic amenities needed for our stay. The black out curtains made sleeping late easy as the room was totally dark til we opened them. The staff were friendly and the rooms serviced daily. The Italian precinct of Lygon Street was one street over and the University tram stop only another two over. Was a few minutes walk to the Exhibition Building where our event was being held. Only fault, no exhaust fan in the bathroom, there was only a vent. Otherwise our three night stay was great and I would definitely stay here again.

"Confortable stay"

4
22/05/2017

We were assigned a small but very confortable room in the ground level, conveniently located near laundry room for guests. The hot breakfast buffet was good but it was not not included with the room. It costed 25 AUD$. The hotel is located near an Italian neighborhood with many restaurants and shops. We used taxis to move quickly within the city and visit attractions, taxi fares within the city were reasonable except for the over $60 ADL we paid to/from the airport.

"Great place to stay"

5
17/05/2017

We are regular visitors of the travel inn & the standard has always been of a very high standard & consistent. Great location & value for money. No additional car parking charges is a bonus. Kids love the swimming pool.

"Short stay in Melbourne "

4
17/05/2017

Our stay of three nights was following a hospital visit. We experienced some noise in the corridor two nights in a row with what sounded like a coach party arriving very late and the following night them departing very early in the morning, with the coaches engine running for quite a while before departure. Otherwise we had a very pleasant stay.

"Best Value"

5
16/05/2017

Great location, always clean linen and bathroom facilities and importantly, good friendly customer service. We are regular customers as we often go to events in and around Melbourne. Quick walk down to Lygon Street for great coffee or a meal is also a bonus.

"A surprise"

5
27/04/2017

This place has a little surprise that I won't spoil (take bathers).. in a fantastic location for exploring Lygon st. loads of Italian restaurants... an off the main stream cinema... yummy ice cream .. and some shops for the ladies who like to shop. It's also a 10 minute walk to the museum . 5 stars as I think you would struggle to get better value for money.. has off street parking, spotless rooms and modern decor.. as with all hotels, if you want a view ask .

"Convenient and comfortable"

4
26/04/2017

Stayed for four nights - Booked online but were upgraded to spa suite which was nice. Spacious room with everything we needed, the WiFi was ok once we were connected, the toiletries were of high quality and abundant, all facilities were provided as expected. The hotel is a short walk away from Lygon St and the heart of the cafe/restaurant scene with wonderful dining opportunities. Secure parking was available at $20 per day extra and while a bit tight a large SUV could manoeuvre adequately.The staff were efficient if not overly friendly but did the job. It was quiet (for our room) and there is a pool. We ate a full cooked breakfast one morning - at $25 per head it was adequate with a fair range of food.

"Great location....spotless room."

3
23/04/2017

We booked a King Deluxe room but the name is a bit grandiose for the room itself. Just average size with a very small bathroom. But very comfortable king size bed. Spotless presentation and being right next to Lygon St. all the restaurants and cafes are only a very short walk away. Room not very quiet with outside noise from other guests very noticable from doors closing, etc. Under ground parking very good and secure.

"Friendly staff, clean and comfortable rooms. Easy location and parking."

5
14/04/2017

This is our favourite accommodation to book in Melbourne and is a reasonable price. Over many years now staff have always been helpful and friendly. Rooms are clean and comfortable. Easy location to drive to and close enough to the city.

"The travel inn"

4
14/04/2017

The free hotel bus drops about a block away. Only a short walk to the lygon street precinct (1 block to lygon street) and about a 10 minute walk to the trams. The staff are friendly and the room is clean. Lovely looking pool area. Shampoo, conditioner and moisturiser are supplied.

"Good hotel and well located"

4
06/04/2017

We had three nights at this hotel and were very satisfied with the quality, friendliness and price. Our main purpose of visiting Melbourne was the Flower Show and this hotel is extremely well situated for that purpose. It is only one short block away from Lygon Street for dining and three short blocks from a tram service into the city. Our room was large, modern, very clean and well equipped. The only negative thing was the shower which would switch from hot to cold with no warning. A good breakfast was included with hot food and a really good fresh fruit salad, among other things.

"Cant sleep"

3
05/04/2017

We recently traveled to Melbourne to attend the "garden and flower show". We elected to stay at this Hotel because it is located close to both the flower show and the Lygon street restaurants. It is also within walking distance to the city, so on the subject of location it scored highly. The room was clean but not very spacious and the bathroom was tiny. The only facilities in the room were a t.v, a kettle and a fridge. There was no means of heating some milk for a decent coffee or making a piece of toast. However the biggest problem was the noise. Every time someone entered or left their room, the door would slam shut and echo right through the hotel. Also the layout of the hotel requires all guests to walk right past your door and window dragging their luggage and talking. As result of this sleep was a rare commodity. For over $200.00 a night, I expected better and will NEVER go back there.

"Good location "

3
24/03/2017

The hotel room was comfortable and in a perfect location on the doorstep of lygon st. A couple of the counter staff at the front reception really need to improve their customer service skills. When we first arrived the greeting was unfriendly. Not a good first impression. Swipe cards on entry to the room did not work and on returning to reception I was questioned if I used it properly! Anyway moving on, for the price, the location and room is good value.

"Great price and cleanest hotel."

5
19/03/2017

This hotel had the cleanest and best presented room I have been in. The bathroom was exceptional, no mould just beautifully cleaned. Will definitely come back here again. Beds were very comfortable, pool was lovely to swim in. Great value for money.

"confortable and very well situated"

5
13/03/2017

This hotel is very convenient. It is clean, with a parking, the room is big enough, with a fridge and a everything to make tea or coffee. Most of all it is very well located because you can go by walk to Fitzroy which is the best area of Melbourne. A beautiful park near by, lot of trees and cute littles typical houses; there is a nice and quiet touch in this area, far from the busy and noisy cbd. The bed is very comfy and the staff is very useful and polite. A very good place to stay if you don't need to go in the CBD everyday. Very close to Lygon street also and a lot of good restaurants around. Highly recommended.

"Beware! Miserable Staff, inaccurate bill"

1
28/11/2016

Hotel misleads you that breakfast is included. You go to eat the breakfast and there are no prices posted anywhere, no menus, no one tells you, until you check out then they surprise you and charge you for breakfast. Completely disgusting behaviour and against Australia law.

"Excellent service"

5
21/11/2016

I checked in late on a Sunday afternoon. I had been in transit for the better part of the day and I was exhausted. Much to my delight, there was a lovely young girl working the reception who was extremely friendly and made me feel immediately welcome. Morgan organised everything so that all I had to do was enter the Wi-Fi password and relax. The following day I had a lovely time sightseeing in Melbourne using some of the suggestions that Morgan gave me the night before. That night, I ate dinner at the hotel restaurant on Morgan's suggestion. however, I was a little disappointed to see that the waiter preferred to send text messages rather than tend to his guests. I hope this review is useful.

"Good location "

3
20/11/2016

Recently only stayed one night not my usual choice of Hotel when I stay in Melbourne but this was close to a function I attended on the night. I was tossing between 3 or a 4 star rating and decided on a 3 because of a group which who were also staying in the Hotel had no consideration for other guests staying at the Hotel by all smoking out the front to the late hours and I believe the gentleman on reception could have done something about this and they were very loud also at breakfast which was the usual but please change your coffee choice it was undrinkable. Room was clean yes a small bathroom but it does the job. Very handy to Melbourne attractions and Lygon street. Would stay here again but would probably ask for a room not on Drummond street or I just copped a bad night with this group.

"Great Stay"

5
19/11/2016

The staff here were what really made this hotel stand out among the many I've stayed at. Morgan in particular, as week as Candace and Katie, never failed to make us feel welcome and generally brighten our day when one of them was working. I will definitely be staying here if I'm ever back in Melbourne.

"Great stay great location"

5
18/11/2016

Stayed for two nights and it was great the location is fantastic, the service was great and the rooms were good . The parking is great and you don't get charged extra which is good. Overall great place to stay .

"In good position"

3
17/11/2016

Hotel is situated on outskirts of city a 20 minute walk from the centre but close to a park and Little Italy and Chinatown for the numerous restaurants and has a 7 eleven shop on the corner. Breakfast was poor with overcooked or reconstituted scrambled eggs, bacon and tomatoes or toast, cereal, fruit, yoghurt or a muffin. Biscuit crumbs were on the stair carpet on arrival and still there after 3 days. Room 219 overlooked a car park and another building. Room was okay, clean and comfortable with tea, coffee and kettle, iron and board plus hairdryer. Bathroom had shower over bath plus shampoo, conditioner and body was, no moisturising lotion provided. 30 minute walk to the Victoria markets which are well worth a visit selling some good quality items.

"Great experience."

4
16/11/2016

The room was excellent, with a comfortable bed, great views from out the front window - of Drummond street townhouse terraces. Breakfast very good also. I would recommend to stay there. There is parking under the building and a lift.

"Will Always Come Back"

5
16/11/2016

I have stayed at this Hotel 4 times now and insist to stay here every time I visit Melbourne. The rates are very reasonable with the rooms being spacious and comfortable. The only qualm I would have is that I requested an early check in (even though I acknowledge that they were fully booked the night before) however I didn't get into my room until 1.30pm when I arrived at 10.00am after a 9 hour drive from New South Wales. I kept checking as to whether the room was ready, however the receptionist really didn't seem to care and just carried on doing his work. I believe didn't think that he did not worked hard enough to get housekeeping to clean our room as I did know that the room had been checked out. Eventually I had to ask the receptionist to request housekeeping to clean our room as their next priority as I was very tired and needed to rest. I have worked at the Novotel in Wollongong and I know the procedures. I was rather disappointed about his assistance as every other stay, we were always welcomed and they always had a room available. I will also acknowledge that check in is advertised at 2.00pm, however I believe this receptionist should have tried to accommodate my request. However, on a brighter side, it is so close to Lygon Street restaurants and cafes and only a 15 minute walk to Melbourne CBD. The hotel is also close to trams as well. The hotel has a heated pool, which I never used, but in the warmer months, it would be ideal. I would recommend this hotel to anyone who is travelling to Melbourne. The rates are cheap, clean rooms and very handy to all attractions. I will definitely stay there again.

"Home away from home"

5
14/11/2016

Comfortable, clean and quiet hotel that meets all your needs, whether on business or leisure. Best value for money at this price point. The staff are friendly and go out of their way to make you feel at home. Special thanks to Morgan in the dining room (who really made our day with her smiles everyday), and the staff at the front desk. We will stay here again.

"Morgan is amazing"

4
27/10/2016

Simple hotel all you need for a business stay. Morgan was friendly and very accommodating and looked after our group with check in, breakfast etc. a real asset to the hotel. Location is good in proximity to Lygon st, Fitzroy and plenty of dining options around.

"comfortable and quiet"

4
26/10/2016

The Best Western Travel Inn Hotel offers a comfortable and quiet stay in Carlton, Melbourne. Walking distance to the delights of Lygon St restaurant and great bookshops and Melbourne University. It is a lovely leisurely walk through Carlton Gardens to the Museum and Exhibition Building and further into the CBD and Spring St end of the city and theatre district. A budget friendly choice close to all the attractions of Melbourne without the hustle bustle of the city.

"Value for money"

4
22/10/2016

A friend and I stayed here when visiting a car show at the nearby Royal Exhibition Buildings. The rooms had been recently renovated and although not large, were clean and well appointed. The staff at the front desk were efficient and helpful, although not particularly friendly. A good base when visiting the Carlton area and represents good value for money.

"Good value, close to action"

4
22/10/2016

Stayed overnight to see a show in Melbourne at the Regent. Easy to get to on the Starbus fom airport (not the skybus) and back. $63 for 2 persons return to hotel. Easy walk to restaurants and 15 minutes to the theater. Cabbed back was also easy but a nice walk. Good value room with comfortable bed. Helpful and cheerful front desk on phone and in person. Quite a lot cheaper than cbd hotels and just as convenient.

"Good for a night or two"

3
15/10/2016

This hotel is fine if you need somewhere for a night or two in a good location. It is on a quiet street a block from the happening end of Lygon St (e.g. near cinema) and we had a nice view over Drummond Street from our room. The window opened, which is a good plus for me. The bed was a little too hard for my taste but it was OK. The room (Deluxe Queen, which I think is the next up from standard) was fine with all necessary equipment, spare blanket, enough coat hangers etc. It was not expensive on a Friday night. I agree with other reviewers the bathroom is small and the bathroom sink ridiculously tiny - I think they need to remodel the bathrooms. That's why you wouldn't want to stay for long! We didn't have any problem with the shower, though. We didn't use the car park, the TV or the air-conditioning. The central courtyard with pool and palm trees adds a 1970s charm to the hotel! The breakfast was OK but is pretty basic (fine for us, though). The reception staff varied a bit. We'd stay here again as it is cheaper than the competition (the Downtowner) and the rooms have better outlooks.

"From bad to worse"

2
13/10/2016

Only stayed one night thank goodness. Booked a deluxe room which was to overlook the pool with a seperate bedroom. Upon check in ,staff quite curt but efficient, not what I would call friendly but that's okay. Went to our room which was a shoe box. One queen bed in it and a single, no seperate bedroom, you could hardly move. Air conditioner barley worked and was noisy ,very old type, the T.V needed to be retuned , came up on the screen, the clock was the wrong time was an hour ahead. Car parking was very tight.... And l was glad some people had left, as otherwise I would not have been able to get out....mind you medium size suv not bad normally. The front of the hotel has a smoking area which was dirty, with butts and leaves everywhere, not a good look upon arrival. Not at all what l expected, could be a great place to stay if they had quality staff that paid attention to the minor details. Would l stay there again. NO. Great location, bad car park, clean rooms with maintenance issues, staff, not the cleaners who do not care about the hotel. Spoke to other guests who all either agreed with me, or who had opposite views except the car park all agreed. It seems it is the luck of the draw here not consistent, which is a worry.

"Not up to standard"

2
12/10/2016

This hotel rates as a 4 star hotel. It does not even come close. It has one of the slowest and smallest lifts I have ever been in The choice for breakfast was average at best. Bathroom is so tiny u could hardly move and the shower went hold and cold. Tv was just Only good thing was bed was comfortable

"Made feel welcome by Morgan"

5
03/10/2016

Great service, Nice rooms, Staff very helpful especially Morgan on the front desk very close to the city . Great restrauants one block away very good breakfast in dining room the Restrauant is also very good

"Disgrace to the brand"

1
03/10/2016

Visited Melbourne for the long weekend and committed the mistake of staying at this place. Its without doubt the Wourst hotel I've stayed in Australia. Bad hygiene, tiny rooms, broken AC, broken TV... Please aviod.

"above and beyond"

5
01/10/2016

the hotel staff at this motel went above and beyond our expectation. free upgrade to a spa room was a lovely surprise as they were renovating at our time of stay. room always cleaned, staff are very friendly

"Nice and quite"

4
30/09/2016

Nice clean room, close to Lygon Street cafes. Reasonably priced. Light airy room and comfy bed. Stayed on a week night and was nice and quite during the night Pool looked great, lovely setting and would stay there again. Easy walk to transport and shops.

"Good cost-benefit"

3
26/09/2016

Hotel good enough for people looking for a quick staying in Melbourne for a reasonable cost-benefit. Good location, easy access to the tram stops and very near several Italian restaurants. The room I stayed was apparently freshly painted and was very smelly.

""WORST" customer service experience ever!"

1
26/09/2016

I booked my accommodation through a third party. Two days before my arrival, I rang the reception to confirm if my reservation is successful. A guy answered the phone and told me that the system is down and that he couldn't check it. He gave me an assurance that he will ring me when the system is back. I waited for the entire day and yet, there was no call at all. Two days after, I arrived at the hotel a bit earlier and since I was running late with my errands, the guy in the reception told me again that HE WILL RING me when the room is ready. Unfortunately, it was already 5pm and still no call so I decided to go back to the hotel and checked in. When I and my girlfriend were checking out on a Sunday, the receptionist (which was a lady this time) overcharged my girlfriend's credit card and we found it very inconvenient since we were already waiting there for like 30 minutes. The receptionist wasn't even smiling. We are already back Brisbane and obviously, the hotel receptionist failed to do the "I will ring you". Seriously, their staffs need customer service training.

"Always a great place to stay!"

5
23/09/2016

Excellent service from the professional yet warm and friendly front desk and breakfast staff, great breakfast, extremely clean rooms, fantastic location close to city and Lygon Street, highly recommended. We stay here regularly and it never disappoints.

"Average at best..."

2
22/09/2016

Stayed here whilst a family member had a procedure at the hospital down the road. To be honest it was average at best... Parking was easy and $20 per night so that was ok. Staff were friendly and helpful. Lift smelt like an old mechanics workshop and by the sound of it could have used a service, so I then tried the stairs and don't think they have been vacuumed in quite a while. Rooms were tidy and nice enough. TV had intermittent reception and bad picture quality which is pretty poor for this day and age. Shower varied between boiling hot and icy cold, I don't think I have stayed in a hotel with this problem since the 90s. Didn't eat here and many nice restaurants and cafes close by. Wasn't super cheap so for the price I would definitely pick somewhere else to stay next time.

"Good location"

4
12/09/2016

The location is great as it's only a block away from Lygon Street and many things to do. The room itself was somewhat quirky in that the bathroom sink was the size of a shoe box in the corner and the whole bathroom wasn't much bigger. Nonetheless the front desk staff were friendly and helpful and the room was clean, comfortable and quiet; all one could ask for really.

"Excellent Staff, Great Location"

4
12/09/2016

The hotel is neat, clean & tidy. Location is fantastic being only 2 minute stroll to Lygon Street Restaurants & 5 minute walk to Melbourne Museum & Carlton Gardens & Exhibition Building. Onsite restaurant serving breakfast & dinner (Sun-Thu only). Wonderful staff - friendly, helpful & genuine. Rooms are clean & comfortable.

"Dated, In need of a reno. The bathrooms need a complete redesign."

4
11/09/2016

the basin in the bathroom leaves a lot to be desired.I always seem to get more water on the floor than my face when TRYING to shave!!! Also the water supply is sometimes hot sometimes cold, it is always a challenge to regulate the water temp whilst showering.

"Tired but brilliant location"

3
06/09/2016

First and foremost, this is a budget motel in an excellent location, and the pool in the central courtyard is both attractive and provides pleasant white noise (which is a bonus in the city). Also, staff seemed very polite and friendly. Having said that, OH DEAR. Lift wasn't operational and nobody to help schlep luggage up stairs. We managed, but had we been any older/less fit than we are this would have presented a major problem. Room itself was basic but clean enough (and at this price point, that's pretty much my core expectation). TV had several 'lines' through it, and reception poor - not a huge issue for us, but if you really wanted to watch something it would be a problem. Used the bathroom and closed the door behind me - at which point it LOCKED! Honestly. Talk about design flaw. You shouldn't be able to lock yourself out of a bathroom! Thankfully we were ultimately able to get back in. After that excitement it was time to sleep, and again credit where it's due, the room was nice and quiet and the bed comfortable. So yeah, there's some stuff that should really be addressed, and it's not my favourite place, but it certainly beats some of the claustrophobic, dirty dog boxes that I've seen at this kind of price point in this kind of location.

"Recommend "

4
04/09/2016

The place was clean. The amenities were modern. The staff were helpful, friendly and polite. I wouldn't hesitate to stay there again. Its proximity to the city is great and that fact that you have parking is one of the main reasons for booking. Overall, a pleasant stay

"Pleasant stay."

4
02/09/2016

Staff very pleasant and helpful. Room clean and bed comfortable. Close to Lygon St. Also close to trams if you wanted to go into the city. Buffet breakfast very nice and staff very friendly. Would recommend.

"Our experience was enhansed by the helpfulness of the staff"

5
27/08/2016

We found the staff member (Emma) who took our booking helpful with advise on parking and changing reservations if we had to for pending family reasons. On our arrival we found Morgan at the front desk helpful with directions to the movies, assistance with making reservations and finding an eating venue near the movies. Shannon was excellent on our check out with advice on transport and parking. Its an old building but the staff are great.

"Perfect location"

4
23/08/2016

Close to major attractions like IMAX theater and Melbourne Museum Walk to Lygon St around the corner Tram a short walk Very friendly staff Room was very clean and comfortable bed Reasonable rates Liked undercover parking

"Great accomodation"

5
23/08/2016

We had a fantastic night at the Best Western. Service was excellent, room very clean and breakfast was yummy. Also great that you can park your car for free.We are stayed before and will be staying again.

"Value on the City's Edge"

3
23/08/2016

My room was very clean and spacious. Offers easy walking access to the city, major hospitals, Melbourne University and the Italian culture in Lygon Street. The hotel staff are helpful if you ask but basically keep to their budget reputation. I didn't expect more considering the tariff I paid. This is a good place to stay if you are looking for something close to the city where you are not having your wallet squeezed at every move. In Carlton car parking is scarce but Best Western offer cheap and easy access to their own carpark. The room I had was next to the lift well so there was a bit of noise from the motor that by 10:30pm was minimal. However ask for room away from the lifts.

"Lesson learnt - always book direct"

4
22/08/2016

Exceptional value for money in a great location. Lesson to all. Book direct with the hotel - the rates are still the same as elsewhere and other deals - but you get free parking included. This is not the case when you book online no matter what it says - and the staff are unable to change the situation once you arrive. Would stay here again though. Location and price definately make up for it.

"Good location"

4
15/08/2016

Service staff friendly and helpful, walking distance to IMAX and Melbourne Museum, University of Melbourne, and Royal Hospital for Women and Royal Melbourne Hospital, and city bound trams. Lygon Street restaurants just around the corner.

"Great position"

4
14/08/2016

We stayed here while we attended appointments at St Vincent's Hospital. Accommodation is excellent and is close enough to walk to hospital and also Lygon street if the motel Restaurant is closed . Offer great breakfasts and undercover parking( although its compact!)

"Great location and good facilities"

4
11/08/2016

Nice spot, staff friendly and great value. Close to Lygon St for food. Breakfast was yummy as well. Rooms are quite nice. Internet was a bit ordinary but wasnt a major problem. Staff on duty were all very friendly and helpful.

"Stroll to Lygon Street"

4
10/08/2016

This hotel is in a terrific location and has very good amenities. Lygon Street, with all of its restaurants and late night venues is just around the corner and Melbourne's CBD is a few minutes away by tram. My wife and I stayed for one night and were very pleased with the quality and cleanliness of the room. There is secure parking at the hotel and both check-in and check-out were easy. Breakfast is available at the hotel although we didn't eat there on this occasion. A relatively large, kidney shaped pool is a central feature of the hotel and on a hot Summer's day it would be a very relaxing spot to spend a couple of hours. This hotel is definitely worth a visit and we wouldn't hesitate to stay there again.

"Great locato"

4
03/08/2016

The hotel is located in an ideal location, 10 mins from CBD on tram, short walk to bus and tram stops, Melbourne University and lots of restaurants and coffee shops (Brunetti is close by) in Lygon St and nearby. Woolworths (open until late) is also a short walk away. It has a pool but I was there in winter.

"Car Parking Problems"

3
24/07/2016

This Hotel has a great location for Lygon St and we have stayed here a few times. However I would like to post a warning to all staying there. Be careful when parking your car in the Hotel car park. We were there at the end of June and when we left we found brown tar like freckles all over the car that took ages to wash off and within a week had started to affect the car's paintwork. We saw the same freckles a year ago last time we stayed, but didn't think it realted to the Hotel. I am told it is due to the aircon units not being serviced properly. All I really know is that 3 weeks later I am still trying to get rid of the tar. Not good

"Business Trip."

5
23/07/2016

Stayed here three days for business. When I arrived the staff gave me a code for the WiFi, a local map and a brief overview of the hotel. Checking in to the hotel was good, both the male staff at the desk were friendly and professional and worked to get me in to a room as I had just gotten off a long flight and the room they had assigned for me wasn't ready. They seemed to work well together. The girls during the evening were very polite and helped with suggestions for dinner in the local area. Some elements of the rooms where dated slightly and the reverse cycle air/heater tried to do its best during the very cold days, but the standard is there. Breakfast was basic but good. Checking out was easy as I had pre-paid when I booked on the website and handed over my room key. It was everything I needed. Recommend.

"Well sited"

4
17/07/2016

This hotel is well sited for Lygon street. The room was comfortable but a little on the small side, as was the shower room which had minimal bench space for toiletries. The lift was out of order for part of our stay. There were great croissants and pastries at breakfast.

"Run down"

2
14/07/2016

Shower just kept getting colder, very Unsatisfying. Old reverse cycle air conditioner was very noisy when it started up and woke us up, but it was too cold in the room to switch it off. Servicing of the room was inadequate as rubbish was not removed, impossible to watch the TV as it required moving the chest of draws it was sitting on in order to see. Four star rating is ridiculous.

"Worst of the Best"

2
13/07/2016

I spent close to a week in this hotel last week. Close to the university and the Lygon strip of so-so Italian eateries, so convenient for visitors to campus. On the second day got a strain on my shirt from a soiled ironing board. The management was good enough to send the shirt out for dry cleaning at no cost to me. But the heating is poor, there is a shower but no bathtub, and the internet stinks. Several times I lost connection and had to call some agency called Freedom Internet. Freedom From Internet, rather.

"Worth it for the location alone."

4
07/07/2016

A great choice within walking distance of the Nova Cinema, Lygon St restaurants, and supermarkets. Just don't get room 101 next to the lift. Parking is secure but WiFi is extra. Rooms are a little small but we'll appointed.

"Tired motel"

1
06/07/2016

Our room was small and dated, needs a makeover urgently. I was here 10 years ago and I don't think it has changed one bit. Also found the staff to be rude and not at all friendly. For the price, crap and not at all worth it. The only thing going for it is the location

"A bed for the night"

4
23/06/2016

Friendly and helpful staff. Rooms comfortable and spacious. They are well presented and clean . Central location, walking distance to shops and restaurants. Breakfast is always hardy and tasty. Having onsite parking that you don't have to pay for is very appealing.

"expensive parking"

2
17/06/2016

An extra $20 was charged to park the car.I have stayed here before andparking was included in the price.Not anymore. The male on the desk was quite rude about it and told me to read the fine print. I won't be staying here again. Better hotels in the area for a more reasonable price.

"Emily"

2
14/06/2016

For the money we paid I don't think it was worth it at all. Even when booking over the phone the staff weren't friendly at all. Upon arrival staff were unfriendly, unwelcoming, unhelpful and just plain rude. Room wasn't very nice, seemed very rundown, no PowerPoints in the second room which was an inconvenience, safe was broken, one of the tv remotes had dead batteries which hotel staff couldn't replace til the next day. When we went to the desk at one stage the male staff member (younger man with dark hair) didn't even look up from the computer when talking to us. Good points were we couldn't hear anybody from nearby rooms, or outside noises and the maids were quiet and did a good job. Gentleman upon checkout was nice and polite.

"Reasonable, but certainly not 4 star"

3
02/06/2016

This is a perfectly reasonable hotel with good rates in a fantastic location, however it isn't even attempting to be a 4 star hotel, to say nothing of achieving it. The rooms are very ordinary, with plastic fixtures and smelly carpets, the staff are professional but seem very used to boisterous tour groups and are quite curt as a result, the rooms are provided with cheap instant coffee, and the breakfasts are identical each day, and are truly atrocious - watery eggs, rock hard croissants, concentrated fruit juices, and Woolworths sliced bread for toast. We stayed a week while attending a function at the university, and given the location and rates we weren't at all disappointed (even if we did have to forgo the couldn't-pay-me-to-eat-it breakfast and eat on Lygon Street). However we certainly wouldn't recommend it to a holidaymaker if you actually *do* have a 4 Star experience in mind!

"Rude staff, poor facilities"

1
31/05/2016

I see Shannon the front counter staff is mentioned in a few reviews unfavourably. I have to agree. My wifi wasn't working when I arrived and when I asked for help his response was 'well, you'll just have to ask support'! Without giving any clues as to who support was. He then ignored me when I mentioned room phone wasn't working. Manager heard this and agreed it was inappropriate behaviour but didn't elaborate on what he would do. The phone was never fixed. Also milk in fridge was frozen and disappeared altogether after day 1 - after condescending attitude of Shannon on arrival I didn't bother reporting, I just wont be back.

"birthday weekend. "

4
12/05/2016

Very happy with the accommodation at best western travel inn for my birthday weekend with family. So close to the museum and Lyon street. Only a short tram ride into the city and Bourke at mall! :) Breakfast buffet every morning was delicious and if you wanted something else they would cook it for you.

"Poor customer service & noisy room over carpark ????????????"

1
09/05/2016

- 3rd time here and I do not know why I keep bothering! - Stayed here 2 nights to attend the NRL Anzac Day match. - They advertised Fox Sports 1 but could not receive it in our room, spoke to MICHAEL twice at reception about getting this rectified, he was dismissive both times and at checkout it was still not working. I wanted to watch other NRL games before we went in to AAMI Park. - Noisy room overlooking the carpark - Buffett was empty before 9, was left with just eggs & croissants. - Girls in the restaurant were pleasant.

"Three star hotel close to Lygon Street"

3
09/05/2016

We only stayed one night and the room was clean and comfortable, but the shower and bathroom sink was very tiny. There was not much room in the shower. Overall the stay was good value since I booked online for a very cheap rate.

"Not bad, good location, but doesn't feel like a 4 star"

3
02/05/2016

If the hotel was classed as a 3 star or even 3 & 1/2 star I could have rated higher but I cannot justify giving it a higher rating as a 4 star hotel because it just doesn't quite make the grade. PROS: We booked a king-size room, the bed was comfortable, blackout curtains were great, good location close to the action in Lygon St, pool looked good although we didn't use it. Cons: Hotel layout felt 'old-school motel' style, room was small, bathroom was tiny and very basic.

"Only benefit is location"

3
02/05/2016

Room was much smaller that indicated and what we thought - quite cramped! Location was good which compensated for the small room. The car park was $20 cost for motel parking which was not worth it as it was dirty with rubbish lying around. The TV was not tuned on all stations and was difficult to tune so didn't bother. Went through Hotels.com and had a choice of Quest or this re value for money - next time will be Quest which was a few doors up and has cheaper parking.

"stay close to restaurants"

4
13/04/2016

Very nice and comfortable, close to Lygon street for shopping eating coffee all just around the corner. Close to the city. Buffet breakfast was very nice, even though it was very busy they kept the supply of hot food coming.

"Quiet, Clean, Comfy"

4
13/04/2016

We only stayed one night and found the room to be clean and well maintained. The room looked down on an enclosed area but there was not traffic noise so very quiet. The buffet breakfast was included in our deal and was great with fresh fruit salad, yoghurt, muffins and croissants along with the bacon, eggs, tomatoes etc. The staff were all lovely and friendly. The pool area looked amazing and the water temp felt good when I felt it with my hand but didn't go in. With the tables and chairs surrounding it is a nice place to chat with drinks and nibblies! We had our own car so parking there was great and very close to Lygon Street for yummy food. Literally a 3 min walk. Also a bottle shop in Lygon Street and big cinema complex too just in case you run out of things to do!

"Great location, good as a pit stop only "

3
12/04/2016

Just stayed here recently booked via the Groupon promo. We were given the ground floor next to the pool. Room was much smaller than we envision from the pictures, bathroom was definitely small, clean and bareable. Bed was comfy with a small oldish style tv. Ask for higher floor to avoid the pool noise and a bit more privacy. Front desk service was average. Our room keys both didn't work so I had to go back to front desk 3 times. No offer of apologies or them coming after the first notice of an issue. Groupon package included a bottle of wine, I wasn't offered this and I forgot too. The location is a big plus for this place. It's walking distance to Lygon St (for late night dining) and CBD. Breakfast was ok but the service was really good. The ladies are all cheerful and don't mind helping answer guest questions about the neighbourhood. Would I stay here again? I'm haphazard to say yes considering Melb has a lot of great accommodation. If I were to come back it'll be for a max 2 nights as the room is really more a single per size. Warning: the basement parking is SUPER tight. I don't recommend a med or large size car unless you're super good at tight turns.

"Noisy, unfriendly staff, rooms need upgrade"

2
09/04/2016

The front desk staff was unfriendly and indifferent. Didn't look professional. There was a lot of noise from the street, and the room facilities need upgrade. I booked this hotel on bookings.com and it had a very high rate, but the information was misleading. I was staying there because i I had meetings at Melbourne Uni. It is walking distance from there. Next time I travel for meetings at the Uni, I will stay somewhere else. The location was good, but that was it for me.

"Ok but not great"

3
06/04/2016

On arrival we had to struggle up the steps with our cases. Location is ok for eating but not for the city centre. The room was clean and comfortable. Breakfasts were average. Some of the staff were attentive, however, Shannon on the front desk was patronising to the point of being rude.

"Convenient and comfortable"

3
01/04/2016

Had a three night stay for work and this hotel was booked for me. It was very conveniently located to Lygon Street (one short block away) and all the fasbulous dining experiences there. Also the University of Melbourne was about a 5 minute walk. The surroundings were quiet and the room very clean and comfortable. I found that there was a lot of light coming under my door at night (as did a few other colleagues) and it did distract from getting to sleep. The buffet breakfast and service was great with a good selection of hot and cold food, juices, fruit and cereals. The internet was crap however - the login details appear to be out of date with anything that popped up on my devices. I couldn't log in at all over the three nights and the reception staff were not aware that it was different to the flyer we were given about wifi service. I also think that hotels of this size (and cost) should provide free wifi instead of outsourcing it for a fee that the customer pays. For example, if the frozen yoghurt shop I went to can offer free wifi so can Best Western for a three night stay!!

"Fantastic location, best breakfast range in melb!!"

5
26/03/2016

Great place to stay, located convenient to.everything, 15 min walk to city, imax, lygon st. Beautiful little pool, quaint courtyard. Inly bummer is u have to pay for wifi, but theres a free computer in the lobby to use. But they shoukd have free wifi in the lobby. While the breakfast was sensational, massive range of hot and cold, definitely one of the better breakfast spreads. There werent enough staff, the two women were very friendly and efficient but they struggled to clear plates. They should just have the coffee out for people to pour their own, rather than the staff coming round to pour it. People waited for up to 15 mins to be seated. So not really good there... especially when u want to get on with ur day. Free newspaper s which is great. Mcg 5 min walk to the mecca!!

"Friends getaway"

4
23/03/2016

We stayed here in March for two nights on a groupon voucher. This hotel is very clean has all the basics and comfortable beds. The staff are very friendly and helpful. The buffet breakfast was basic but delicious and the staff accommodated when we asked for poached eggs. The pool area was relaxing and it felt like we were in the tropics. The location was very good, close to lygon st and not to far away from public transport. We hope to go back again one day.

"Great place to stay"

4
22/03/2016

Easy check in ...free late check out Lovely clean comfy room Comfortable bed Excellant bathroom Breakfast had everything hot n cold Restaurant girls were friendly, prompt and very efficient We stayed 2 night so the room was serviced very well The only negative was the TV was a bit old and you couldn't figure out the remote Just had to scroll up 20 stations or scroll down 20 stations to find what you wanted (minor negative we weren't in our room much)

"Good value for money"

4
22/03/2016

The room was clean and well maintained. A short walk to free trams to city. Great location to Lygon Street restaurants. Staff helpful and friendly. The hotel itself was basic with limited restaurant opening hours. But this is to be expected with a small hotel. The pool area is lovely.

"Melbourne visit."

5
21/03/2016

We had a fantastic stay here, the staff were very helpful, the room was comfortable and Had everything we needed. The area was close walking distance to the city and to the gardens & museum. Also the best places to eat in the fabulous Lygon. St.

"Good simple hotel"

5
20/03/2016

We were surprised by how nice the rooms are. The outside isn't much to look at but the rooms are perfectly comfortable. Fantastic location for lygon street. A bit of a walk to trams. Showers are awesome too.

"Short Stay"

4
18/03/2016

We stayed for 2 nights at this property in a deluxe room with a full breakfast included. The room was very clean and nice and large with a lounge, coffee table bar fridge and desk in the room. The bed was firm but very comfortable and pillows were good quality. The room had an iron and ironing board. The full breakfast was excellent and had plenty of choice. Staff were welcoming in the morning and showed you to your table and took orders for barista coffees. The hotel was very close to the Carlton gardens and the Melbourne Museum. Transport into the city was easy with the tram at Swanston St just a short walk away. There were lots of choice for dining in Lygon St which was only a block away. We were able to park our car at the hotel during our stay and use the public transport to get around.

"Comfortable room terrible service"

2
17/03/2016

The good points of this hotel is that the rooms are spacious and quiet and the bed is comfortable although the pillows were quite hard. There is onsite parking and there is a pool which looks quite nice. I was staying here on my own as I was working so I was hoping for a quick meal and bed. I had to wait at the onsite restaurant for a while before I was seen to and I was informed that they were fully booked and they don't offer room service for dinner. I ordered room service for breakfast however it never arrived and I had placed the order on my door knob 3 hours before the cut off time - when I went out to check in the morning, my order was still hanging in the door. I am not a hard to please guest but I found some of the staff particularly unhelpful - the reception lady was tucked in the back office so you had to call out to get her attention every time and she wasn't particularly helpful with regards to dinner. Most places I stay at I will inform me if they are fully booked when I check in and provide helpful information on alternatives. There did appear to be lots of tourists so maybe they are better at looking after them. If you are on business and like to be able to eat on site this is not the place to stay. I won't be returning.

"Night Away"

4
14/03/2016

We booked 2 mths ago, I had a Deluxe twin room, by the Moomba Weekend rooms were quite expensive. 1 Night away..... Rooms were spotless! Air con worked great, quite muggy, over looked the pool. Lygon St is a block away and we went there for lunch, dinner, breakfast the next morning. They do have a restaurant. I will use this Motel again if I stay in the City. Staff were excellent, friendly. There is a small area by the pool and out front for us poor smokers. Rooms are non-smoking. Shower was great, pressure was good, but luckily I am quick because it seemed to turn cold a bit too quick. I was with 2 other families who also said their rooms were spotless and they will stay again. Book early, you will not regret it, right on the edge of the City.

"Luxury in the Heart of Shepparton"

5
06/03/2016

My husband and I spent one evening in a spa room located on the 1st floor overlooking Victoria Lake. Beautiful outlook, however the outside temperature was 38+ so we keep the lovely heavy curtains closed the majority of the time to block out the hot afternoon sun. Well appointed, clean and spacious room. Plenty of clothes hangers in the wardrobe and plenty of room for storing luggage. Really enjoyed the option of seating, all of which was comfy, as was the king size bed, nice and firm. Great service upon check in and check out. Friendly staff. Highly recommended.

"our get away"

4
29/02/2016

We had a lovely stay here, the room was very good lovely and clean and I was very happy to find a sheet to sleep under on the bed and not just a doona It was in a great position for walking to Lygon street and all the eateries it was also great to have safe parking at no cost a very rare thing indeed

"The worst hotel experience I've had outside Russia"

1
21/02/2016

Wow, the other day at the Best Western Carlton I encountered the rudest hotel staff member I've ever dealt with since a trip to Russia. I wasn't even at guest at the hotel, just went to pick up someone staying there. I inquired at the desk and the guy staffing it "Shannon," told me she wasn't staying at the hotel. He was very abrupt. I asked him to check by her first name, but he insisted definitively "I am adamant that there's no one here by that name." I went away to check that I wasn't mistaken about the hotel. I had to ask a second time and then on the third try another staff member pointed out that she had been at the hotel and had just checked out. Instead of apologizing for not finding her in the first place, he made a sarcastic remark to the effect that I should have specifically asked if he was at the hotel or had checked out. When I told him I thought he was being extremely rude, he told me that what I was saying was slander!

"Nice hotel in a quiet spot"

4
08/02/2016

We purchased an internet package for this hotel at a very cheap rate with a few inclusions including breakfast. Our room was on the ground floor just metres from a small central swimming pool and courtyard area. the room was refurbished and of a very good standard. Our room also had a window onto the road which I thought would make it a bit noisy......honestly didnt hear a thing, very quiet and the road outside is not a main road so no dramas about noise at this hotel. Bathroom was very roomy. No free wifi. Buffet breakfast was served from 7 until 9 (on a sunday morning) I felt that was a very short window for a weekend. A nice array of decent food on offer, 5 hot dishes plus pastries, cereals, juices, yoghurts and fruits. All we cooked nicely, fresh and kept topped up. Free newspapers available at reception. Restaurant is open during the week closed on weekend nights but a short stroll around the corner gets you to Lygon Street (eat Street). We ate at the University Hotel and was very pleased with their selection and prices.

"Meets my needs"

5
02/02/2016

Friendly hotel in excellent location. Visit Melbourne frequently for work and this hotel makes being away from home easy. Parking available. Breakfast good. Rooms comfortable and staff friendly and professional. And in a great part of Melbourne.

"Good standard and proximity to Lygon St great"

4
31/01/2016

All in all a good experience with all that I would expect in the standard of accommodation (unlike a recent stay at Best Western - Launceston) with friendly and attentive staff. Trouble with connecting to wifi through hotel's third party provider; which isn't the first time with that provider. Easy walking distance to parkland and the Muesum. Good tram service to the city a short walk away.

"Great short stay in Melbourne"

4
30/01/2016

This place is great, inexpensive and just what you want from a Best Western. Rooms were clean, bathroom clean, beds comfortable. There's a pool which would have been great to try if we had more time. This is a great location if you don't want to be right in the cbd but within walking distance. Also around the corner from the Calrton cafes and restaurants.

"Great location"

4
30/01/2016

Very clean and spacious room, we were so happy we couldn't hear noises from the street. Sheets and towels clean as was the floors. Desk service was wonderful, and the lovely staff offered and suggested places to go. The only negative feedback I can give is the Bar downstairs is closed on Fri and Sat nights....I am very baffled as this would be very well accommodated. I know Lygon Street is around the corner with all the fabulous resturants and eateries, but not everyone is wanting to go out after a long day on their feet. I will definitely stay again and highly recommend this establishment to all my friends. We wish to say hello to Nell, who was just charming and a great asset to the hotel.

"Great Location to Lygon St"

4
21/01/2016

This hotel is one of my favourites to stay in when wanting to eat on Lygon St. Ask for a room off the street as the noise on some nights can be a problem, other nights not so. I have suggested to them to double glaze the rooms across the front. I haven't used the pool but have breakfast when I stay and I always enjoy it. They have also looked after me for price when I have had family in St Vincent's Hospital which is a short walk away.

"Location great but avoid the internet"

3
16/01/2016

The location of this hotel is excellent, especially for those who are going out for a meal in Lygon Street. At $15 per night, parking is provided at a reasonable cost, however the car park itself was a little pokey. For the cost, the room was adequate for our needs; neat, clean and well appointed but it was the bare minimum in size. The bathroom was a little cosy, especially the shower – the bathroom door was glass making it a little annoying if you need to use it in the middle of the night, as it lights up the whole room. Internet costs were exorbitant. At $7.50 per hour this is out of kilter with like establishments. Our room was on the third floor on the Drummond Street side. Tip – ask for a room that's not on the street side as it can be a little noisy when you are trying to sleep. Though we couldn't see the pool, our room was off the balcony that overlooked the pool area, which was very nice. Reception staff were very helpful and friendly. Overall, a good place to stay if you are visiting Lygon Street or surrounds. Just avoid using the internet so that you don't incur high charges.

"Good room quality but poor customer service"

3
13/01/2016

The suite room I was given was spacious and clean with basic amenities. Pillows and bed were comfortable. The free breakfast had a spread that accommodates different dietary requirements but the buffet spread was basically the same everyday. What stood out in my experience though was the poor customer service. I called for help for two nights, and both times was told they couldn't help me with the problem. No effort at all to go and check the room physically.

"Un gradito ritorno"

4
13/01/2016

This is the second time I am staying in this hotel and my evaluation is still good. Clean, comfortable, close to the CBC and a large variety of good restaurants in Lygon street. Has a heated swimming pool and the inner court is quiet and fresh, ideal for relaxing,

"Great Location"

4
13/01/2016

just off Lygon street, walking distance to hundreds restaurants and beautiful Brunetti, room ar good size and the service at the front desk is excellent I am a regoular client and I stay there for a week at least every second month

"Just average but good location "

3
04/01/2016

I stayed with my children. They loved the pool but it was cold not heated. A glass had been broken by the pool and I asked 3 times before it was cleaned up the following morning. We just made it for breakfast although not knowing it was about to finish we didn't rush. Without warning staff came out to clear all the food away. Considering there were only 1 other table there, they could've given us a heads up that it was about to finish. Room was clean but bathroom very small. Great location with Lygon st one street away. Also one street from the museum and imax.

"Great location"

4
23/12/2015

As with the other reviews, I found the location to be ideal. Rest of the hotel was average; about what I expected. It is not very clear how to get out of the gated parking garage; the door is automatic on the way in but not on the way out. There was a small sign indicating the room key was required but it wasn't clear where it should be scanned. Not sure what you are supposed to do when you're trying to leave after you've checked out and returned your key (as was my case). Thankfully there were some other guests on foot having the same issue and they managed to get the staff to open it. Overall, I'd probably stay again, mostly for the location.

"location counts"

4
21/12/2015

This property is showing its age a little but its location in the heart of Carlton and proximate to Carlton gardens is a plus. The rooms are clean and comfortable but just a little tired. The bathroom had been fairly recently refurbished and is clean an modern but tiny.

"Spring racing carnival"

5
14/12/2015

Great location, Lygon st just around the corner, trams within walking distance. Rooms recently refurbished, very clean and well presented , Buffett breakfast is excellent, great selection available. Highly recommended

"Taylor swift and Lygon street"

4
12/12/2015

Hotel in great location very clean staff helpful, nice linen, and towels bathroom small but modern, pool, parking overnight was an extra cost not mentioned on booking, easy to get too aami if u have a driver only about 10 mins, Lyons street was great dining and has all the basic stores needed, happy with hotel!

"Hostel amenities at a hotel price"

1
08/12/2015

Where are these positive reviews coming from?!? Old decor, cold pool, detatched desk staff (if they are even there), and a terrible breakfast (there are loads of other great options on every corner, don't eat here). Maybe I'm asking too much. What's that, you expect your phone to work? Too bad, it doesn't. The bathrooms are so small, you feel like you are on an airplane and the housekeeping is lazy (no new towels and a half made bed). Really can't think of anything positive to say about this place. If you do decide to stay here, ask for a room away from the street. There is traffic and pedestrian noise all night. The outdated fridges will click loudly on and off all night, for extra charm.

"Great value, location and service"

4
07/12/2015

I stayed here on a Thursday evening with a friend and although this is a older style hotel it ticked all the boxes. Everything was nice and clean, comfortable and the staff were helpful and friendly. The buffet breakfast was simple but delicious. They even let us leave the car in their underground the next day as we had an event to attend. The location is fantastic. I'll definitely remember this place for next time we're in the city.

"Good Value, Great Location"

4
03/12/2015

Good value for a hotel in this location. The rooms have been done up nicely and are very comfortable. As it's an older hotel that is done up - there is a 1950's feel about the place when you're walking to your room past the groovy pool area. The rooms have everything you need and there is parking under the building. There was free wifi, but I didn't use it, so not sure what it was like. I would stay here again.

"???????? Unfriendly staff"

2
24/11/2015

2 night stay THE GOOD - Fresh & Clean - Close to Lygon Street - Underground car parking - Housekeeping THE BAD - Rude staff (on check-in & restaurant) - Thin walls - Tiny room - Bottle of wine supplied to room, no wine glasses - Shocking breakfast menu - Noisy - LCD was blurry On check-in (23/11/15 1400) I was greeted by an unpleasant young fella who had appeared to be coming to the end of his shift and I was a burden for checking in, good start. The room was clean but extremely small, no room to move (decent bathroom though) with paper thin walls, our neighbours were getting raunchy not one but both nights! :O For breakfast the first morning we arrived to a cranky female waitress who pointed us to a table and asked if we wanted a tea or coffee and I said a cappa would be great! With a snarly face she replied 'well that will be extra!' No worries! The breakfast selection was a disgrace with only the option of scrambled eggs & bacon for a hot breakfast! They also had a Chinese touring group who were coming in for breakfast in dribs and drabs and were trying to sit down when the same girl violently pointed to the waiting area (as it appeared their tour guide wasn't there and no or little English was spoken) demanding them to wait, it was a half full restaurant!! Just because they don't have one large table for them surely they could pick a table and have their breakfast where there was room! An absolute disgrace! My Chinese friend was interpreting them saying that 'she is not nice.' I was trying to tell him to help and interpret what she (the waitress) was saying to the tour group but he said he did not know what to say as he could not explain why they were not allowed to be seated when there was half an empty restaurant. The second day we were greeted by the girl with attitude, surprise nothing has changed! A bit more on offer today with poached eggs, baked beans, tomato, scrambled eggs & bacon. The only problem was this time we were directed to a table and getting ready to eat when it appeared we were in someone's seat! OOPS! Very average stay, glad I got a deal on this one ;) ???? 3/10

"Clean and comfortable in central Melbourne"

4
23/11/2015

My wife and I recently spent a total of nights at this property which is brilliantly located in Drummond Street in Carlton and a 2 minute walk to Lygon Street with all the excellent food outlets and restaurants. The hotel has attached parking which is you book directly with the hotel is free. Reception staff are helpful and friendly. The rooms are of variable size but are clean and comfortable. In our first room ( for a one night stay) there was a pretty small bathroom with sliding door but the view out to the terraced houses on Drummond was nice. On our return for 2 nights, we had a larger room at the rear of the hotel which was quieter but limited views of rooftops and a/c units. But the room was much larger and the bathroom much bigger also. Basic amenities are provided and the rooms are cleaned daily. There is a small outdoor heated pool and a bar and restaurant. We found this to be an excellent location for Carlton and surrounds and an easy 20 minute walk to the central CBD or a 5 minute tram ride. Very adequate for a busy trip to Melbourne with lots of eating places nearby and no real need for a car.

"A perfectly adequate spot"

3
22/11/2015

The best thing about BW Plus is its location. Grattan Street is a cross street with Lygon, near Faraday Street and all the cool food, wine and shops that you may want. A few odd things like charging machine coffees to your room with the breakfast deal - or you could have instant - and the shower head which pointed between my shoulder blades. I'm not tall and think you would have to be under 5' to wash your head without squatting. If you need a bed and clean space to sleep and wash, BW Plus is perfectly adequate. BTW, their is a very cool bar diagonally across the road called The Town Mouse.

"Perfect location, friendly staff, nice rooms"

5
21/11/2015

Booked 2 nights here, a Friday and Saturday night. The hotel was buzzing. Chose this due to its proximity to Lygon street, the pool available for use, the car parking provided and the buffet breakfast. Was more than impressed, this place is seriously the best restaurant we've stayed at, the staff are extremely friendly and always go out of their way to help with a smile. Special mention to the restaurant manager Val who was an absolute delight, she should win customer service awards many times over. The way in which she handled the busy morning breakfast rushes on both Saturday and Sunday morning left us astounded. She's a real asset to the hotel. The room we stayed in was a Deluxe room, which has a queen bed and an LCD TV. The car parking was part of the deal we had, so was very convenient. Finding parking wasn't an issue at all. I would definitely choose the Travel Inn the next time I stay in this area, their service is second to none. Definitely recommended.

"Perfect Location"

5
19/11/2015

Great setting. Lovely hotel, perfectly styled. Rooms had everything you would expect in a 4 star hotel. Staff went above and beyond. Car parking was a real bonus. Location was great, easy access to main roads around the city. No to mention a short walk awY from the city centre. I will definitely be back when working in the area.

"Wonderful position"

4
14/10/2015

Pleasantly surprised - fabulous position right next to Lygon St, great room, very clean, friendly and helpful staff, internet worked well. Parking was tricky (tight spaces, full on weekend nights) bit we found street parks as long as we left early in the morning. Would definitely stay again. Really did "fit the bill".

"Close to great restaurants "

4
06/10/2015

Stayed here for the AFL Grand final weekend. Room price is reasonable. Staff were very helpful and friendly. We had breakfast included which was okay. But could have used a coffee machine as this was not self service.

"Disappointed"

1
04/10/2015

Very disappointed with our visit here and did not enjoy our time. The room had a very strange layout and felt thrown together we also had the unfortunate experience with an especially uncomfortable bed. The walls were paper thin and felt very uncomfortable listening to our neighbours conversations all evening. For the price we were paying I was expecting quality, will not recommend to friends and will probably save the extra dollars staying further out of town as the location was not extremely beneficial.

"Good value and location"

3
16/09/2015

Have stayed here many times when visiting Melbourne. Location is fantastic close to everything either by foot or tram. Rooms are clean. Bathroom a little small. Ask for a room in the far wing. These are larger and quieter. No ramp at entrance.. Need to drag cases up the stairs. Breakfast always good. Restaraunt s hardly open. But there are many top notch eateries nearby. Staff are hit and miss on friendliness and service. Worth the stay.

"Good value motel. "

4
06/09/2015

Great motel with great deals. The room was clean and the staff were very pleasant. The only hitch was not being told about the $15 parking fee until check out (and being told it was clearly written on last minute but clearly it wasn't that clear) ... But still overall it's a nice place to stay close to the action.

"Great Value"

4
10/08/2015

First time here and very impressed.The location is great and close to the CBD. The rooms were large, comfortable and very clean. Nice shower and bathroom. Certainly value for money here and I would definitely stay here again.