ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Airport Motel and Convention Centre, Attwood

4.0/5  - basé sur 854 notations.
33 Ardlie Street, 3049, Attwood, Australia - See map

Stay at this four-star Melbourne motel and convention centre, only minutes from Melbourne International Airport and an easy drive from Melbourne CBD. Welcome to the Best Western Airport Motel and Convention Centre, offering quality accommodations for business, leisure or conference guests. The Best Western Airport Motel and Convention Centre offers a variety of accommodation options including motel rooms, family rooms, executive rooms and spa rooms. All rooms have queen beds, Foxtel cable television, wireless Internet and reverse-cycle air conditioning. Some executive rooms feature a private balcony. This Melbourne airport motel also features an a la carte restaurant open for breakfast and dinner, outdoor swimming pool and heated spa, outdoor leisure area including a barbeque and impressive purpose-built banquet and conference facilities catering for groups from 2 to 400. The Convention Centre, located next to parkland, is a multi-functional facility catering for all your conference, banquet and training needs. It has the flexibility of space, catering for small meetings through to a large ballroom accommodating 400 people. For professional customer service and a convenient location near Melbourne airport, make a reservation at the Best Western Airport Motel & Convention Centre today! Enjoy your stay.

Best Western

Hotel Airport Motel and Convention Centre

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 852 guest reviews
NOTE ISSUED
Excellent
287
Very Good
376
Average
139
Poor
34
Terrible
16
REFER TO NOTICE
Business Business
147
Couples Couples
342
Family Family
171
Friends getaway Friends getaway
52
Solo travel Solo travel
80
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Reasonable price near the Airport"

4
09/08/2018

This Motel is a top spot to stay if you need somewhere near Melbourne Airport. They have free transport from the motel to the airport (just need to call them) and it only takes 10min to get there. The check-in staff were friendly and helpful. The rooms were clean and have everything you need for an overnight stay. I was under the convention centre and found it was nice and quiet during my stay (I don't think there was a conference on at the time). The food at the restaurant was good and reasonably priced (same price as a pub). Schnitzel Parma was $28. There are a few shops and a pub within walking distance but not much else around the area. Overall, a good place to stay and not as expensive as the motels at the airport.

"Convenient to airport"

5
09/08/2018

Service was very good and friendly. Excellent transport shuttle free service to airport for as many trips as required, in our case 2 as we were returning a rental vehicle. Staff were very helpful at all times.

"Great location to airport "

4
08/08/2018

Only stayed one night before early flight from the airport. Clean room and excellent check in with very helpful staff. They charge 8 per day if you leave your car works out cheaper with nearby parking scatered around airport region. They have a fee shuttle to and from the airport if needed.

"Cheap & good for easy commute to Tullamarine Airport"

4
07/08/2018

Stayed at the deluxe twin room that comes with a queen and a single bed for a night. We picked Best Western as it had spacious enough rooms and provided complimentary shuttle service at your convenience to the airport. Enough pillows were provided, beds were comfortable, and the spacious enough for 3 adults to pack luggages after last minute shopping spree at the nearly DFO. Front desk staff were friendly and explained information well. If you book their breakfast buffet upon arrival, it is $17 per pax as opposed to $22 per pax if you decide later. Go for the breakfast... Its really nice with both cooked items and cold cuts. More affordable compared to what you will end up paying for at the airport. Also, the front desk staff called on the morning we were due to leave to ensure that we will be on time for the airport. Another plus! Now, the only downsides I will have pinpoint is that the toilet has no lock and that the walls can be rather thin. We could hear our neighbours getting up at 5.30am and that sort of disrupted our sleep for abit. Otherwise, all is good and I would recommend Best Western Airport Motel.

"Hidden gem"

5
06/08/2018

Stayed at the Best Western Airport Motel, Attwood last night after a long day of flying and what a hidden gem this accommodation is. Dropped the car off 3 weeks ago and they do charge a daily rate but very reasonable. Courtesy van drop off and pick up even at midnight. Wish we'd done our research years ago!! Highly recommended. #bestwesternairportconventioncentreandmotel

"Good value for money"

5
26/07/2018

Tucked away from the main roads, so nice and quiet with minimal traffic noise, but still within 15 mins. of the airport on the complimentary shuttle bus. The bed was really comfy so I got a great nights' sleep. Buffet breakfast the next morning was very nice. Really impressed that the bathroom had a decent heater (IXL-Tastic in the ceiling) - was really cold weather so definitely needed it! All staff were friendly and professional, will stay here again.

"Excellent service and amazing food"

5
18/07/2018

Stayed one night - ALL staff were amazing. Very attentive, helpful and courteous. What really stood out was the food in the dining room at dinner time. This was the quality of a top class restaurant. The chef - Ashley - came out to speak to us and was clearly very proud of his menu. The food and service excelled.

"Politeness Matters"

5
12/07/2018

This motel and convention centre has three things going for it. Close to Melbourne airport, great food and the wonderful politeness of the staff. It's convenient and it was a very pleasant stay. Highly recommended.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you sandraml7666ZW for taking the time to write this wonderful review regarding your stay with us. We are so please that you found all the staff that you dealt with to be polite i will pass on this great feedback with your thanks.We are very lucky to have such a talented chef on board to make such delicious meals for our guests. We look forward to welcoming you back again in the future

"Trip to Thailand "

4
09/07/2018

Stop over for trip. Free shuttle bus was quick. Check in good and room was clean. Had meal restaurant. Was good. Television and heat pump work well. Booked via qantas and good price. Also has free bus back.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
GDohnt- Thank-you for sharing your great stay with the travelling community. We are very happy that you were able to take advantage of our Free Shuttle Bus to and from Melbourne Tullamarine Airport, It takes the hassle out of trying to get to and from Melbourne Tullamarine Airport .Reflections Restaurant open 7 days a week for Breakfast & dinner gives our guests lots of delicious choices all are welcome! We look forward to welcoming you back again in the future

"Quick overnight stay between flights "

3
08/07/2018

We choose to stay here between flights from auckland nz to Perth to break up trips for the kids. Just a few things to improve service - Was told we had to call shuttle on arrival to airport we did this and it took approx 30mins to be picked up would have been better if the shuttles are waiting on your arrival, it doesnt seem long but we were on a late flight in with two tired kids and just wanted to get to the hotel & had been through customs, this was a little frustrating finding where to wait. On arrival staff were nice check in was easy. We ordered room service just before the kitchen closed and it was good. The ladies at the bar were lovely the next day accommodating my fussy kids for breaky before our early flight. Hotel was fine, great staff, nothing fancy mid level budget type hotel.

"good locality and value"

4
08/07/2018

I stayed one night prior to an early morning flight. Good room, comfortable bed, friendly reception staff. . free shuttle to the airport (I had hoped to be dropped closer to Terminal 2 as I had some limitations and the website stated Terminal as pickup point so I presumed it would also be the drop off point) perhaps mention the drop off as this may affect some elderly customers

"Surprisingly good"

5
04/07/2018

I thought being an airport hotel it would be noisy and well worn but to the contrary it was very quiet, and modern furnishings. Everything you might expect for an overnight stay. The staff could not have been more helpful. The only drawback is the distance of the hotel from the airport so leave plenty of time to allow the shuttle to get there.

"“Excellent motel,great staff and room”"

5
01/07/2018

After 23 flight hours from Europe it is great to have a helpful and courteous driver pick us up from the airport then efficient reception staff get you to your room quickly and arrange your free transport to Broadmeadows station the next morning. The room was clean and comfortable with a very comfortable bed (better than the four and five star properties we used in Europe for the past month). The room had very good lighting (a rarity these days in motels) and quality furnishings. This motel punches above its weight in this category.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
kevineY3085GX- Thank-you for taking the time to share this wonderful review regarding your recent stay with us. It was lovely to meet you both on your way home after what sounded like an exciting trip to Europe. We are so pleased that were able to take advantage of our free 24 Hour Shuttle Service- Being able to be dropped off and collected 24 hours a day makes travelling internationally much easier from Melbourne Tullamarine Airport there is no need to worry about car parking etc.... As a bonus we do offer guests a pick up and and drop off service to Broadmeadows Station & Shopping Centre between 10:00am to 5pm. We look forward to welcoming you back again on your next trip

"Lovely clean room!"

5
01/07/2018

We booked this last year but decided to try the Deluxe room with 7 days parking and then one day stay on return to Melbourne. Staff are very friendly, efficient and helpful. Room was beautifully clean and much appreciated. Deluxe gave us a modern spacious bathroom. They also offer a free shuttle service to the airport which is on time and they offer a wake up call if your flight is early morning. TIP: Make sure you confirm the booking time for the shuttle on arrival. Allow yourself approximately 15-20min ride to the airport before checking in at the airport. For pick-up service from the airport, just call when you have claimed your bags and are sitting at the bus pick-up location. They are very quick to respond and send the driver as soon as you call.

"Decent place to stay"

4
29/06/2018

We only needed 1 night's accommodation before an early morning international flight, and this place suited us fine. Free shuttle pick up from our domestic arrival in the evening, then free shuttle transfer to catch our early morning international flight. Room was clean, bed was comfortable, staff were friendly, and the price was great. Our only issue were other guests - some arrived late at night and were very loud as they walked past your room, then others who had even earlier flights than ours were again loud as they talked and wheeled their luggage noisily in the morning. Some people are clueless when it comes to considering other people!

"Our favourite."

4
28/06/2018

This motel is our favourite when taking early morning flights. The shuttle bus leaves every half hour and drops you right at the airport door. They will keep your car for $8.00 day which is far cheaper than other options. The rooms are comfortable and cleansed the restaurant has tasty food.

"Highly recommended as a transit airport hotel"

4
21/06/2018

We booked into Best Western on a Friday evening in early June and paid AUD $129.77 for a Deluxe Queen Room through Agoda. The pick up went fairly smoothly (as you walk out of domestic arrivals there are 3 traffic lanes in front of you – select the middle lane) but we did need to ask a couple of other shuttle drivers where to wait. The ride took about 15 minutes (there were roadworks and peak hour to contend with) but the shuttle driver was friendly, kept to the limits and drove safely. The check in was efficient with the staff being friendly and helpful. You will need to book your shuttle if leaving the next day. The morning shuttle went smoothly and took about 10 minutes. The room was clean and had all expected bathroom amenities (best western branded shower gel, shampoo, conditioner - no shower cap). The restaurant was fully booked but we could sit and wait for a table with a glass/bottle of wine and it was a fairly quick turnaround. All in all this was good value for money and met all our requirements for an overnight stay before a morning flight. I would definitely stay here again under the same circumstances.

"Great place, big rooms"

4
20/06/2018

Coming to melbourne from Brisbane they picked me at the airport and took me to the motel where my other family members were waiting. I found the rooms very big and clean. Reception was great. This is a very busy motel and it was very well organized. Thank you, will stay there again on my next trip. Regards, Michelle

"Needs attention to little things that matter"

2
07/06/2018

Having stayed before I booked again. Requested accessible room and close to restaurant. Arrived and found room way away down the back and with no car park out front. #44 "There is no allocated parking" we were told, great if you can walk not so good if you are limited in that area. Thought there would be one close by ...wrong. Room was Ok but for bathroom sliding door not fixed at base so swung out if you pushed from inside, (not safe), and was almost impossible to close completely (not private). Shower mat was a disgrace with black mould/dirt/growth on underside. I refused to use it and so had to use basin in kitchen area. (no wash basin in bathroom). No plug for wash basin, hard to have a top and tail with running water! Having been out in the evening, returned found no parking at all within grounds whatever, great when you are on crutches, wife went to office , was told no allocated parking and care factor zero. Not a good stay, didn't bother using restaurant easier to eat out.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you JJ689 for taking the time to write this review regarding your recent stay with us- Firstly i would like to thank-you for your return stay your loyalty to the property is much appreciated We are sorry to hear that someone was parked in your allocated disabled park out the front of Room 44 which is our accessible room, This would have made the stay difficult for you as your husband was on crutches. We will follow up the other issues with the departments concerned asap- Please feel free to contact me directly for any future stays-Kind Regards Bek- Front Office Manager

"Room OK but facilities disappointing"

3
03/06/2018

Three of us shared a room here while attending a workshop in the conference centre. The room was clean and good quality although small for the number of beds. It was a bit of a squeeze with two single beds and one queen and not much room to move. Biggest disappointment was that the "heated spa" advertised on their website isn't actually heated. Shuttle to airport was convenient. I would recommend this accommodation for one night as it is close to airport but not for any length of stay.

"Most importantly room is clean"

4
30/05/2018

First time here, Stayed for a night, need to do something near the airport the next day in the early morning. As wasn't for leisure did not plan to go around in Melbourne so ideally a place with shuttle bus from airport. This place was amongst the better value and decent place, one of my final two options based on comments from fellow advisors. Firstly when waiting for shuttle bus in the airport when called the line, apparently I've just missed the bus so need to wait a while (end up being 30mins) and no it wasn't the only bus I saw, another one was on the opposite lane when we are near the motel. Anyhow this wasn't a big issues, as no plans for the day. Reception area is quite small, working as customer services auditor really wouldn't say the receptionist was nice or friendly. Just a normal agent nothing good to praise and nothing extremely unpleasant to complaint for. The internet was not working on the day neither was it fixed by the time I checked out next morning. Luck I don't really need the internet, data can keep message coming if needed. Called room service for dinner, size and value was pretty good for a motel, if anyone got tired of moving around do consider having a meal with the motel. Unfortunately plates were never collected, and the person picked up my call was not nice to speak to either (maybe I also inquire when the internet will be back as they advised by 5pm) Need to mention staying in the lower level the balcony door wasn't locked when I went in and the blinds were covering it. It would be nice to have it locked prior to assigning the room to a guest, anyone can easily went in through the balcony. Also the door lock in my room is not working, can only use the chain from inside. Room was big and clean which increase the score. Check out was simple and greeted with a more friendly smile (early morning?). I would recommend staying but it wouldn't be my first priority.

"Great location, great service"

5
11/05/2018

We stayed here the night before and after an overseas trip. This hotel is near the airport and a shuttle bus half hourly is free. We left our car here while away for $8 per night. Upon our return the car had been parked right outside our room. Staff are very polite and helpful. We will stay here again as it is easy to get to and great value.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
susanbH3728NQ-Thank-you for taking the time to write this great review regarding your stay with us. It makes it very easy when travelling to and from Melbourne Tullamarine Airport to be able to check-in and just leave your car without the hassle of driving to the airport and paying for parking. All you need to do is check-in and relax we will do the rest- we are so glad that you will be using us as a go between for all future trips - We look forward to welcoming you back in the future

"Happy Happy Happy"

4
10/05/2018

Sick to death of over priced city and surrounds hotels this place is well priced well located for the airport and has all you need. Friendly and prompt check in. Room clean tidy and comfy. Free Wi Fi and a restaurant on site.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
781RobertW781- Thank-You for the HAPPY HAPPY HAPPY review ! We are so pleased that you enjoyed your stay with us. It is nice to be able to relax before a big trip and being just that little bit off airport you are without all that noise and hussle & bussle that the airport gives.Free Shuttle Bus to and from the airport 24 hours a day, 7 days and week and FREE Wifi is such a big bonus! Having a nice meal from our onsite restaurant makes dining easy and you don't even have to leave the motel- We look forward to welcoming you back

"Good facilities and service"

4
07/05/2018

Very convenient for a two day meeting with national colleagues. The motel's airport shuttle bus made the arrival and departure easy and very well appointed rooms made for a comfortable stay. The conference facilities are good and the staff looked after us well with catering. Adequate dining room serving good meals from 6pm and happy hour bar service from 5pm. Friendly and efficient staff.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you Pdunchob for writing this review about your stay with us. Having a conference facility so close to Melbourne Tullamarine Airport makes it very easy for delegates from all over the country or the world to gather. Our Free 24 Hours Shuttle bus will pick everyone up 7 days a week and take you all back after the meeting has ended. We have a excellent chef on board that creates some great options for conferences or if you are dining in our onsite restaurant you can try one of his delicious meals. The bar has a happy hour with discounted drinks at 5pm everyday we are so happy you were able to take advantage of this during your stay. I will pass your lovely compliments to the staff with your thanks- We look forward to hosting your next event and welcoming you back

"Amazing food & convenient to airport"

4
01/05/2018

Firstly I must mention the food (I should have taken photo before eating). Best steak I've had in a few years and that's saying a lot as I travel and eat out every week . The baked tomato and potato was delicious and the red wine jus was given generously. Yum yum yum! My husband loved his steak with seafood and garlic sauce too. About the room. They have done a wonderful job refurbishing an older hotel and bringing it to the modern era. Very clean with opening windows if you want fresh air. It has very easy to use split system and the room we were in also has a spa which was a very welcome surprise . We were in room 29 . I would suggest asking for a room upstairs or right down the end if your wanting a sleep in. This is a popular hotel due their shuttle to the airport . I heard the first shuttle go at 4.30am. So if your wanting to sleep late this would keep waking you every 45 minutes I think. In saying that, if your going to the airport the shuttle is comfortable and a huge bonus. It took us 6 minutes to airport but that was at 5.15am. Could be slower later in the day due to traffic. Bed was great too. The hotel is well lit and has a nice swimming pool. No complaints . Service very good. We will be back .

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
taragoviews- Thank-you for taking the time to share this excellent review with the travelling community. We are very lucky to have such a talented executive chef on board who puts so much into his delicious creations, The quality of the produce is 100% and you can taste this in his cooking. I will pass this review to him and his kitchen staff with a big thanks.We are so pleased that you were happy with the standard of your room and the cleanliness of the rooms.We look forward to your next stay

"What's not to like?"

5
19/04/2018

What's not to like? Convenient to airport in a residential neighborhood, airport shuttle, fully controllable a/c, 42 inch flat screen (not HD however) , desk, two chairs, fridge, safe, no microwave, hot water kettle, free good internet and parking with a restaurant. Oh yes there was something...in room 56 when lifted the toilet seat would not stay up...tsk tsk. Clean and handy.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
GaryG-Thank-you for sharing your experience with the travelling community. Our rooms are very well equipped with anything that the traveler might need during their stay with us- Free Wifi, Flat Screen TV, Free 24 Hour Airport Shuttle Bus, 24 Hour Reception,Restaurant onsite - Clean & spacious rooms so you can really relax and stretch out in between flights- We look forward to your next stay

"Only 10 minutes from airport - very comfortable"

4
17/04/2018

Arrival at hotel - good service from their airport transfer and lovely welcome from a very friendly receptionist who was equally competent. Rooms were clean, very spacious and functional - good wi-fi. Restaurant was very good - wide menu selection. Wake up call and transport from room to airport - excellent service. Very impressed and would have no hesitation using this hotel in future.

"Convenient Location, Staff make this #1 on my booking priorities"

4
16/04/2018

This is not a 5 star hotel, but it is an excellent value for money motel. Staff here really make this motel what it is. Always smiling, always friendly and always there. I have stayed at this motel about 3 times now. It is very convenient to Melbourne Airport with shuttle service included. First time I stayed here, first impression walking down the hall was not good, but get into the room and it changed my perception with lovely renovated rooms. Great value for money and will always be my #1 pick for accommodation near Melbourne Airport.

"Very comfortable stay"

4
15/04/2018

I was attending a seminar in October 2017. And the room was neat and great. I love the menu of the restaurant. I had dinner there every night. My favorite was the risotto. Breakfast was just as good. Nothing to complain about. I felt very comfortable. In June 2018 I will attend a week training at their venue and I've booked another room near the convention centre. They were very friendly and swift in helping me find the right room. I think the price is great for what you get. Nothing fancy or chique, but just a good place to stay. Happy to return back. Also, their free shuttle bus service was great. Just 20-30 minutes from the airport. On my last day, I could leave my suitcase at the hotel and explore Melbourne. Then went back to pick up my suitcase and went off to the airport. I was really happy the shutlle bus service was free.

"King size bed!!!"

3
14/04/2018

Loved that there was a king size bed, not a double as we usually find, room looked nice however the cups/spoons didn't look very clean and neither did the face washers, so made us wonder what else wasn't clean... rooms were not very sound proof for an airport motel with people coming and going at all times of the night

"Comfotable stay"

4
08/04/2018

Stayed at this motel over a Easter break.We landed at Melbourne airport and enquired at aiprort information center about our pick up. They pointed me to nearby phone and dial their reception free of cost. Pickup arrangement done over a phone and pickup van arrived in 25 minute opposite terminal2 . Motel is not far from airport, we arrived early and they let us check in early that is so good. This place is well connected to public transport ,bus stop is just outside motel. Motel also can drop you to nearest train station between 11am to 5 pm. Public transport is impressive here. Our room was nice , not much of a good view. Their buffet breakfast is yum. we stayed for 2 nights. Traveling to Melbourne CBD took about 40 -50 minute. Melbourne airport is just 15 min drive. Enjoy your stay.

"Room location was diabolical"

2
04/04/2018

Although staff were friendly, they were unable to offer us a change of room when the first one allocated (75) proved to be a very long walk from reception and facilities, with steps to negotiate with our luggage. This spoiled our visit entirely. Breakfast was good and we were offered help with luggage the next morning - otherwise we'd still be struggling to leave. Good location for the airport wit convenient shuttle bus.

airportmotelmelb, Manager at Best Western Airport Motel & Convention Centre, responded to this review
Dear ValFromBishopsCastle, Thank you for taking the time to review our property. I am glad that you enjoyed our breakfast, our friendly staff, our location and shuttle bus service and that we helped you with your luggage in the morning. Room 75 is located at the end of the property. For our guests travelling with luggage, we always offer to help with your luggage as there is also a ramp near the room. We apologise if our reception staff didn't explain that to you clearly. We are always working on improving our procedures to avoid this happening again. Kind regards Bobby L General Manager

"An ideal hotel for the night before a flight out of Tullamarine"

4
03/04/2018

The initial impression as you arrive is not the best. The reception entry door is an uninviting solid door in a plain wall. But once you're through the door into the small and plain reception area things improve. The reception staff are friendly and helpful. The young woman who checked us in was charming and insisted on helping us take our luggage to our room. She set us up with a reservation for their airport shuttle for the next morning and also a wake up call. The rooms, motel style, are generously sized. Ours had a queen bed plus a single and there was a fridge and all the usual furnishings. The bed was comfortable and the room was quiet. I couldn't guess when the bathroom was last renovated but the workmanship was dreadful. Everything functioned except the shelf in the shower which sloped such that soap etc. slid off. But the owners of this hotel let themselves get ripped off by the contractor. The materials used were okay but the installation work was very slapdash. We slept well and our wake-up call was on time. The airport shuttle picked us up from outside our room right on time and took us to the airport. The driver was friendly and helped with our luggage. We were tempted to try the dining room as the menu looked good but ended up snacking in our room as we were very tired. We were pleased with our stay.

"Excellent room excellent meal"

5
28/03/2018

Spa room excellent and restaurant awesome. Well worth the cost as the room is large, quiet and comfortable and the restaurant amazing. The service is excellent as well. Keep coming back here it is so good.

"Ideal airport hotel with transfers "

5
23/03/2018

Excellent hotel in an ideal location for airport, yet in a suburban surrounding. Reception staff absolutely brilliant. Room very good - large, roomy, well equipped and clean. Plenty of parking and free airport shuttle. Has restaurant and bar - happy hour 5-7pm Would definitely stay there again.

"A servicable airport hotel for a great price."

4
18/03/2018

The free shuttle comes each 1/2 hour and takes about 15min to get to the motel, though this was quicker on the early morning return to the airport. The check-in was fast and efficient. I was surprised by the size of the room - larger than any other airport hotel/motel I've stayed at. The restaurant had good honest food and the prices were also another pleasant surprise. Didn't get to use the pool.

"Fantastic"

5
16/03/2018

Amazing close to airport a great spa room and an exceptionally clean room, just a few minutes walk to a local pub,great pub grub and cold beer. A fabulous pool, delightful staff. Will definitely stay again.

"Great"

4
11/03/2018

Stayed here for one night upon arriving in Melbourne before starting our road trip. Great hotel and room has the necessary amenities. Spacious room and is walking distance to pub and shops. Free shuttle to and fro airport.

"Excellent service"

5
07/03/2018

Came in late to Melbourne from NZ. Shuttle arrived very promptly after we rang. Room was nice and clean, roomy and well presented. Left early the next morning, had rung reception to let them know we wanted to catch the 7am shuttle back to the airport. Arrived at reception and it had already gone, however they organised another smaller shuttle to take just us so we arrived on time. Very impressed with the service and would definitely stay again.

"Best Melbourne stay"

5
03/03/2018

We have stayed here 2 times after traveling from Newcastle N.S.W. For treatment at the women's hospital. Staff are very helpful rooms art clean and service is 10/10. Will be staying here again in April for 7 days and recommend a stay for anyone and free airport shuttle is a bonus along with 24hour checkin and checkout .

"Excellent!!!"

5
01/03/2018

This hotel is close to the Melbourne Airport and has a free shuttle service. The room was large and very comfortable (3 beds!) It was clean and the wifi worked well. The amenities are very good. The restaurant there is excellent. The wine and the meals are very reasonably priced. The staff is very helpful.

"Great place to stay"

4
01/03/2018

Both my husband and I stayed here on separate days. I cannot fault the service. Staff very friendly and accomodating. The rooms were clean and the bed comfortable. The buffet breakfast was a good start to the day.I would recommend this place to stay. The shuttle drivers were great even taking us to the shopping centre and picking us up along with the airport pick ups and drop offs. Thank you Michael, David and Paul. Also a thank you to Bec at the front desk for looking after us.

"Mobility issues "

5
24/02/2018

I stayed here with my mum who has mobility issues and the staff were great. They gave us a bigger room than the one booked by the travel agency and nothing was a problem for them. The shuttle bus is awesome. They even took us to the shopping mall.I will definitely be coming back. Also the Restaurant staff were outstanding. The breakfast waitress even gave my mum a huge hug when we left she made us feel so special.

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you Genea v for sharing your recent stay with us- We are so pleased we were able to make your mum with mobility issues comfortable during your stay. The free 24 Hour shuttle bus takes the hassle travelling to and from the very busy Melbourne Tullamarine Airport. We are glad that you were able to use the drop off at the shopping centre during your stay, there are so many things you can do from out location, The Shopping Centre, Restaurants close by, Train Station into the city, DFO a short cab ride away. Reflections Restaurant onsite is open 7 days a week for Breakfast & Dinner, I will pass your lovely compliments onto the breakfast staff with your thanks , We look forward to welcoming you both back in the future -

"Great place to stay if you have an early flight"

4
17/02/2018

We booked this motel purely on its location to the airport and that it offered a shuttle service to the airport with the opportunity to secure parking while you were away for $8 per day. The receptionist, Martina, was very helpful on arrival and our room was what you would expect for a motel, basic but very clean and with everything you would need. The bed was a little 'bouncy' but overall, we slept ok and received a prompt alarm call the next morning as we had to be up early. We had booked into the restaurant beforehand and were impressed with the selection of meals, not we expected from a motel restaurant. The restaurant staff, Noelene, Valantina and Courtney were cheerful and welcoming. Courtney, who was one of the restaurant supervisors, was very attentive to our dietary needs and came back twice to check certain aspects, which we were very impressed with. Our food came exactly as we had ordered and was tasty; my paella was surprisingly not bad at all. My only gripe, and it is a small one, is that there wasn't a suitable dessert for a gluten and lactose intolerant person- maybe fresh fruit or a sorbet? We were very happy with our overall experience at the Best Western Motel and would definitely return if we had an early flight again.

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Fen H- Thank-You for taking the time to share your recent great experience with the travelling community The Free 24 Hour Shuttle makes flying in and out of Melbourne Airport a breeze. being able to check-in and leave your car for a small fee means you can check-in park the car and enjoy your stay with us without worrying about driving to the airport in peak hour traffic.I will pass on your excellent feedback to Martina,Noelene,Valantine & Courtney with your thanks. We look forward to your next stay

"Awesome, friendly and efficient staff"

5
15/02/2018

My partner and I stayed here for 2 nights and found the service at both check in and check out was outstanding. Bek served us and made the process super easy., she was cheerful and helpful the entire time. Getting into Melbourne city was easy via bus and train and we were given a myki card b the staff for our use. There is a hotel and a couple of eating places nearby, also an IGA store. We had dinner one night at the motel restaurant and it was one of the best meals I have ever had. Would highly recommend. The room was spacious, clean and comfortable. All in all, a very enjoyable stay. Thank you!

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you Vivienne A for taking the time to write this lovely review regarding your stay with us. We are in a excellent position being able to access the city so easily with the bus stop directly across the road to a big shopping centre and a train station all you need is a Myki Card -A short walk down the road and there is bakery, cafe, supermarket & a pub - I will pass on your compliments to the chef- We are very lucky to have such a talented executive chef that makes such delicious meals for our guests- It was a pleasure having you as our guests and we look forward to welcoming you back in the future- Kind Regards Bek

"Impressed with this motel"

5
08/02/2018

I booked this motel so that I could be near to the airport for our flight the following morning. Travelling with my elderly mother I wanted someone nearby where we could have a good nights sleep and have a leisurely morning ready for our homeward journey. Chose this motel as it seemed very suitable for someone with mobility problems Our room was close to reception, recently refurbished to a high standard. the food in the restaurant was really very good, not what I was expecting for a motel! We used the free shuttle bus to the airport, our driver was so helpful and real credit to this motel. He took our luggage,helped Mum into bus and ensured we were dropped as close as airport as he could get.

"Disappointed, not coming back"

3
01/02/2018

We had decided to come back to stay after an average previous stay. The room was very clean and comfortable. We were greeted by a young man Arron who was very helpful and helped us with our luggage and organise transportation to the airport. The restaurant was very loud as is it was very busy, so we had dinner in the couch/lounge area which is near the kitchen. The meal was okay, although my steak was very tough and tasted old and I could hear the chefs in the kitchen yelling and swearing constantly which made my husband and I feel very uncomfortable and startled. We could constantly hear the kitchen bell ringing and kitchen staff screaming which really let us down for a quiet night in a nice "restaurant". Really disappointed, and won't be coming back.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you Belinda D for taking the time to share your recent stay with the travelling community. We are so pleased that you found Arron to be helpful with your luggage and helping to arrange our free shuttle bus to the airport, i will pass on your lovely comments with your thanks. We will follow up with the departments concerned regarding the restaurant and hope to welcome you back again in the future

"Fantastic stay"

5
22/01/2018

I booked this motel for a business trip. Hassle free with the airport shuttle. A quick call and someone was send over to pick me up. Staff were all great, very professional and helpful. I have also used the restaurant, great portion were big at reasonable price. Overall, it was a great stay. Will definitely come back.

"Good,clean and close to airport"

4
21/01/2018

It was a nice place to stay. Close to airport and for guest who is not driving there is a free shuttle to airport. I would give 5/5 if the place close to tram or train services. There is bus stop in front of the motel and close by but it took a while to reach train station.

"Clean, Comfortable with Pleasant Grounds"

5
19/01/2018

This was a perfect place to spend the night before my flight out the next morning. I had an enjoyable dinner there, too. The breakfast was also good. The grounds around the pool are pleasant and well taken care of. I made a good choice. [2016]

"Perfect stop over"

5
18/01/2018

Time and time again I have stayed at this hotel and every time it doesn't disappoint. The staff are always friendly and willing to help wether it be by looking after me while in the hotel or by just pointing out what's to do around the area. The hotel has a free shuttle bus which will pick you up and drop you off from the airport and the restaurant has got a pretty good menu and bar. All in all this hotel is great if you are flying in or out of Melbourne wether it be for business or for family travelers.

"Well priced and convenient to the airport"

3
16/01/2018

Good points - great bus service to the airport, friendly check in at counter, good food at the hotel restaurant, close by to local park with playground, good value price, clean, ironing board and iron in room Not great points - water not hot enough in the shower, beds too firm for my taste, restaurant on the expensive side, not friendly service when initially calling from the airport (assuming this is not common as check in staff at arrival where very good), furniture and bathroom is starting to look tired. Overall, I would stay here again if commuting through Melbourne airport based on price and convenience.

"The best feature was the fact it had a roof"

1
15/01/2018

Terrible for a brief stay. The experience started with our pickup from the airport. It took half an hour for them to arrive after calling. Any hotel that calls itself an airport hotel should be a maximum of 10 minutes from the airport. Once they finally arrived, 2 vans arrived, both with visible damage to them. As a family we had to split across 2 vans as they were seemingly overbooked. No clear instructions were given as to how to handle the situation. The van ride itself was the worst part. I sat in the front seat next to the driver, and my god am I glad I had a seatbelt. He consistently sped at 15 k's over the limit, and struggled to figure out how to use a brake. His body odor was revolting and he burped on numerous occasions. He did not talk once the whole ride. The accommodation itself was not much better. The directions given to access our room were incorrect, the hallways carpets were visibly dirty, the walls had marks all over them, there were soap suds throughout the bathroom, I had stains on my pillow, and there were hairs in the bathroom. Worst of all was a suspicious red stain on the lamp shade that looked disturbingly like blood. If you are considering this place as an airport hotel, think again. It is neither close to the airport, or a nice hotel. I'd give it less than 1 star but it won't let me.

"Convenience plus!"

4
07/01/2018

This place really feels like a home away from home for us as we have used it a few times now when flying and picking up our friends. It means our holiday starts before we even fly. The car gets handled, the kids can swim and the staff are very friendly and helpful. Having the shuttle service just makes the whole trip stress free.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
carolynbV7390GC- Thank-you for sharing your great experience with the travelling community regarding your recent stay with us. We also Thank-You for your return visits. It is so easy being able to check-in park your car and either put your feet up in one of our wonderful rooms, Go for a Swim in our pool, Check out Happy Hour in reflections restaurant and follow it up by a delicious dish cooked by our executive chef. The next day hop on our free shuttle bus to the airport and let us do all the driving. We look forward to your next stay- Kind Regards Bek ( Front Office Manager)

"Fantastic"

5
23/12/2017

We always stay here when flying. The room's are neat and tidy and the restraunt is amazing Just a short trip to the airport The best we've stayed at. We keep coming back. Friendly service. Very efficient. We leave the car. Very professional

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you R i for taking the time to write this excellent review of our property and for your return stays. Being able to leave your car while your away takes the hassle out of driving and parking at the very busy Melbourne Tullamarine Airport. The free 24 shuttle bus means you can check-in drop off the car enjoy the overnight stay with us and hop on the bus in the morning to the airport, On return all you need to do is call us and we will come and collect you, your car will be waiting for you on the day. I will pass on your nice comments regarding the staff,restaurant & Housekeeping with your thanks- We look forward to your next stay-Kind Regards Bek ( Front Office Manager)

"Free shuttle from and to the airport"

4
13/12/2017

Guess most people staying here arrive late at and depart early next morning from the airport. And so we did. The biggest asset- a free shuttle from and to the Airport is offered (even if you arrive around midnight- just call them). By the way, their shuttle stop at the airport is right in front of the entrance to terminal 1. Rooms are average motel style- nothing special, but no need to complain

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-You Josef R for taking the time to write this review regarding your recent stay with us- We are so pleased that you were able to make use of our free 24 hour shuttle bus it definitely takes the stress out of travelling in and out the very busy Melbourne Tullamarine Airport. We look forward to wecloming you back again in the future

"Excellent service "

4
07/12/2017

We stayed here for one night before our onward flight. Our room was number 65 and faced the back. It was quite a way from Reception and we were offered help with our cases. The double room was a decent size and the bed was very comfortable. Facilities in the room were the usual kettle, fridge, mini bar, safe, iron & board, tea & coffee. There was two easy chairs and a writing desk, T.V. and hair dryer. Bright modern bathroom with a good powerful shower. Our check in was quick and we were offered a wake up call. We also booked our morning transfer to the airport. They will collect you from outside your room if necessary. Friendly, polite staff. We didn't have breakfast here as we were away early. The have a restaurant on site and also do room service. Free WiFi. Recommended.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Lizzie0909- Thank-You for sharing this excellent review regarding your recent stay with us with the travelling community. We are so happy you enjoyed our spacious rooms, it definitely makes its easy feeling comfortable in your surrounds when you are away from home.The free shuttle bus & wifi are a big bonus and takes the stress out of travelling to the airport or getting in touch with love ones - We look forward to your next stay

"EXcellent!"

5
06/12/2017

HI I only spent 1 night at this motel near tullamarine Airport in Melbourne and this motel is great. pro: Late check in and service is excellent (I arrived at 12 midnight and check in is fast) Family rooms are good, enough and spacious for 3 px Rooms are clean and spacious. Shuttle to hotel is excellent - on time and driver is courteous and even drive a little further down the airport driveway to alight us at domestic airport so that we walk less with luggage (we are a family of 3 children and 2 elderly) Room rate are affordable and all toiletries are provided.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you once_there for writing this review on your recent stay with us. Our family rooms area great option for accommodating up to 4 people in the same room, We even offer a 2 room family suite that can accommodate even more. The Free shuttle bus to and from the airport definitely helps when transporting the whole family through the very busy Melbourne Tullamarine airport especially during this Christmas Season! We look forward to welcoming you and the family back for your next family vacation :)

"Fabulous motel close to the Airport"

5
03/12/2017

I reviewed this Motel about 18 months ago.....I'd like to update that review now as we stayed there last month again. I cannot speak highly enough of this Motel...there is nothing about it which could be better. The rooms are spotless and very comfy..delightful beds, clean bathroom, beautiful, soft and fluffy towels (thank you to the person who read my last review) , and it was lovely to have great tea-making facilities, not so common in e.g.Paris . And I must add that the breakfast is one of the best we experienced on our holiday to UK and France. Coming home to delicious sweet fresh fruit just topped it all off. A wonderful Motel, very close to the Airport with a shuttle Bus which will transport you to the airport at any time, night or day, Delightful staff, smiles and friendliness galore. Love this place.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
bjwoodt- Thank-you for taking the time to write another review on our property and for your loyalty to us . We are very please that you have stayed with us on numerous times and have found all experiences to be excellent. I will pass all your lovely comments onto the departments with your thanks. We look forward to seeing you again on your next trip - Kind Regards Bek ( Front Office Manager)

"Convenient and value!"

3
01/12/2017

We stayed here for one night - the shuttle service worked perfectly, reception staff were friendly and professional and the room was spacious, clean and well furnished for a comfortable stay. We only rate the motel average because of the road noise that did affect our sleep - we were in room 95 right at the end of the building close to the road. The restaurant is a bonus when staying here. We would stay at this motel again.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you SixtyplusOldBar- We are so happy that your enjoyed your stay with us and found all our staff to be friendly- I will pass on your lovely comments with your thanks. We have a excellent restaurant onsite that is open for Dinner & Breakfast 7 days a week, We are so glad that you were able to come in and try one of our delicious dishes and look forward to welcoming you back again in the future

"Convenient "

4
30/11/2017

Living in a rural town we find it difficult to align flight times with getting to Melbourne airport on time, for this reason we've stayed at this motel 3 times now. It has free transfers to & from the airport and is clean & comfy for a one nights stay!

"Within a 10 minute bus ride to the airport"

3
29/11/2017

I stayed here after arriving at the airport late at night and before collecting a hire car from the airport. The room was adequate clean and well fitted out with what appears to have been a recent refurbishment. Everything worked and the windows were double paned and sound insulation was good. There is a shuttle bus to the airport every half hour. If economy is paramount this motel is a good choice.

"A pleasant surprise"

5
26/11/2017

We booked this hotel last minute, and at first were shocked when the shuttle pulled up to the motel complex. It is set in the middle of a residential area, right next to a park. This place was old school motel, with rows of single-story rooms lined up everywhere. The check-in lobby was old school too, like one would find in a Motel 6 in the U.S. Our room was nice and clean, and had a queen bed and a twin as well. It was not as nice as some of the refurbished rooms shown by some travelers on TA, but it was good enough. There was a work desk and the bathroom was functional and clean, if a bit outdated. There's even a fully stocked mini-bar. The bed was wonderful, the sheets were soft and the water pressure in the shower was good so I was a happy camper. It was the next morning when we opened the door, waiting for our friend to pick us up, that I realized how awesome this place was. There is just something magical about opening up the motel room door and looking out into a sort of courtyard, and having that breeze blow in, and to be able to just walk outside and enjoy the sunshine and relaxing environs. Breakfast was great, about $17uspp . Great selection, fantastic coffee. Overall a nice surprise, would definitely stay here again if in need of an room near the airport.

"Vacation "

5
21/11/2017

Stayed 1 night here. Very clean accommodation. Used the free airport shuttle service. They were very prompt. Left a msg of our arrival timing and the driver is right there waiting for us! Highly recommended.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
pcnatvic- Thank-you for taking the time to write this review regarding your recent stay with us - We are so happy that you found our free 24 hour shuttle service prompt. It makes travelling in and out of the very busy Melbourne Tullamarine airport very easy. We look forward to welcoming you back again in the future- Kind Regards- Bek ( Front Office Manager)

"Amazing Chef"

5
07/11/2017

Only stayed one night unfortunately, were up early for our flight home, our room was comfortable and clean and quiet. We had a beautiful meal at the restaurant. All the the staff who attended to us were cheerful and helpful. Our waiter passed on our complements to your amazing chef, who in turn came and spoke to us, so we were able to complement him personally. Will defiantly stay again. Our stay and meal was the highlight of our short break away.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Geraldine B- Thank-you for taking the time to write this excellent review regarding your recent stay with us. We are so happy that you were able to make use of our restaurant during your stay. Reflections Restaurant has a extensive menu catering for all tastes and dietary requirements. We are very lucky to have such a talented head chef on board that creates such delicious meals. I will pass on your compliments to staff with your thanks and look forward to welcoming you back again in the future for another short break away- Bek ( Front Office Manager)

"Handy"

1
06/11/2017

I have stayed here four times now and never been disappointed. Rooms are always neat and well presented. Very good value for money when looking for a stopover hotel. Reasonably priced and with their own free shuttle service to and from the airport, just 10 mins away, this is the perfect place to break up a longer trip.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you Julie B for writing this great review on your recent stay with us. We are so pleased that you have stayed with us on numerous occasions and Thank-You for your ongoing loyalty to our property. Our rooms are spacious and neat which takes the hassle out of travelling to and from Melbourne Tullamarine airport. Our Free 24 Shuttle Bus takes the stress out of trying to get transport to and from the airport at all hours of the morning or night , We even offer car parking for a small daily fee while your away. We look forward to your next stay- Kind Regards Bek- ( Front Office Manager)

"Central location directly out of the city "

5
28/10/2017

Room's were fantastic with the size of the beds ideal for a small family. Firmness of the bed was at high standard for any fussy traveler The free WiFi is at a fast speed Bathroom is a combined toilet & shower in the same room Your far enough away from the city not to be in the city but close enough to all the attractions. The food in the restaurant was at high standard The staff no matter who you dealt with were always friendly

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
BenH - Thank-you for taking time to share your recent experience with the travelling community. Free unlimited WiFi when travelling is a big bonus especially when you need to stay in touch with those close to us while away, we are so pleased that you were able to make use of this Free service. We Thank-you for the great compliments about our friendly staff and are so pleased you were impressed with the room size and comfortable beds. We look forward to welcoming you back again in the future- Kind Regards Bek ( Front Office Manager)

"Pleasant stay before early morning flight"

4
27/10/2017

We chose here due to the free shuttle bus to the airport rather than stay at any of the on site airport hotels. The room was fairly standard but comfortable,clean and spacious. The onsite restaurant provided a good evening meal and a bonus of a spectacular sunset.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you catho2 for the great review regarding your recent stay. We are so pleased that you were able to make use of our onsite restaurant during your stay and found the meal to be good, We are very fortunate to have such a talented team in our kitchen, I will pass on your compliments with your thanks. The Free shuttle bus to and from Melbourne Tullamarine Airport makes it so easy when travelling all you need to do is call for collection 24 hours a day and we will do the driving for you. We are so glad that you got experience one of our beautiful Melbourne Sunsets and look forward to welcoming you back again in the future - Kind Regards Bek ( Front Office Manager)

"Suprised"

3
22/10/2017

When we entered the parking lot I was wishing that we had selected a different airport hotel. However, that was not the case - you shouldn't judge a book by it's cover. The rooms are very dated but extremely clean and the beds were comfortable. We were leery about eating at the hotels restaurant but the food was excellent. I had pasta with seafood and my wife had barramundi- both were incredibly tasty and fresh. Good hotel choice if you are looking for a airport hotel but not if you want to visit Melbourne CBD.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you Kevin L- for taking the time to write this excellent review regarding you recent stay with us. We are very lucky to have such a talented head chef in our Reflections restaurant. He definitely knows how to produce delicious meals catering for all tastes and dietary requirements. The seafood options are excellent i can highly recommend the seafood paella on your next trip- We are so pleased that you also enjoyed our rooms and found them to be clean & comfortable - We look forward to welcoming you back again in the future - Kind Regards Bek-Front Office Manager

"Free shuttle bus to airport"

5
14/10/2017

If you have a layover in Melbourne this is a great option - only 10 minutes from the airport. For those not from Melbourne - the airport is a long way (20km) from the city. If you have a layover its a long and expensive trip into town. So you are best to stay close to the airport. This hotel had a free shuttle bus to the airport which we used. You can book it at reception. Saves you a $20 taxi fare. The rooms were excellent. Newly refurbished and really clean and modern.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
AussieAussie77-Thank-you for sharing your recent stay with the travelling community. We are so pleased you took advantage of our free 24 Hour Shuttle Bus to and from Melbourne Tullamarine Airport, It definitely takes the hassle out of travelling to and from the very busy Melbourne Tullamarine Airport. You can even access a train station close by to us if you are wanting to go exploring in the CBD. We are so happy you found our rooms to be Modern & clean- We look forward to seeing you again in the future- Kind Regards- Bek-Front Office Manager

"The worst sleep ever. "

2
11/10/2017

We stayed here or a business trip, so weren't expecting anything flash. But the beds were HARD! Like cheap mattress get the hardest one hard. It hurt my body to roll over. Sleeping on the floor with a blanket would have been the same. When turning back the sheets, there was a big red stain on the sheets? Eeewwww...... The room was small and dingy. But what you would expect for the price. The bed was dreadful though...... that's the reason for the poor rating. The motel is also very tired looking... needs a good bit of love to freshen it up.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you MummaD68 for taking the time to share your review with us. I have passed on your comments to our housekeeping department for follow up and hope to welcome you back again in the future- Kind Regards- Bek -Front Office Manager

"Great stay"

4
05/10/2017

This is our fourth stay here when flying either into or out of Australia. Always a great place to stay. Friendly service, clean well appointed rooms and a very nice restaurant (best cheese board ever). There is a shuttle between the hotel and airport for pickups and drop offs. It will also drop you off and pick up from the Broadmeadows train station between 10am and 5pm. Car parking available. We will be back.

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you nancyel2015 for your ongoing loyalty to our property and for taking the time to share your great experiences with us to the travelling community. The cheeseboard is one of my favourites too, Reflections Restaurant has a very talented head chef on board that keeps on serving up delicious meals to our guests. We are so pleased you were able to make use of our free 24 hour shuttle bus to and from Melbourne Tullamarine Airport. As a bonus we do run a bus between 10am to 5pm -Daily to Broadmeadows shopping centre, Across the road from the shopping centre there is a train station which makes it very easy travelling to and from Melbourne CBD from us. car parking is available when you stay with us for one night for a small daily fee which takes the hassle out of trying to park and fly from Melbourne Airport. We look forward to welcoming you back again in the future - Kind Regards Bek

"Fantastic value."

5
25/09/2017

Recently my family and I (4 adults and 1 child) stayed at the Best Western Airport Motel - 33 Ardlie St. Attwood Vic., before flying up to Sydney to board a cruise ship. The accommodation was excellent, large, and had everything you wanted. We could leave our car there for the 11 days that we were going to be away (for the cost of $4.00 extra!!!!!). The next morning we were driven to the airport (10 minutes away) and picked up when we returned. Everything was so easy and very well organised. Would definitely recommend it.

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Jeff M- Thank-you for taking the time to write this great review regarding your recent stay with us. Travelling to and from Melbourne Tullamarine Airport can be a hassle especially when travelling with a family- Being able to leave your car with us for a small daily fee takes the hassle out of driving,parking and flying out of Tullamarine. Our free 24 hour shuttle us means you can pull up check into your room, leave the car where it is and relax for the rest of the stay, The next morning we take you to the airport to board your flight and on return all you need to do is call us to be collected and grab your vehicle. Our family rooms & 2 room family suites are a great option when travelling with the family giving you all space in the rooms & comfort before the big flight with the kids. We look forward to welcoming you back in the future -Kind Regards Bek

"clean environment. just need more management on arrangement."

2
24/09/2017

It is a great place for transit, close to airport. Thanks for 24/7 airport shuffle. Drivers like Mr Peter are polite, helpful and information. Morning Asian Driver is polite and courtesy. We booked a time for shuffle to train station. When time approached, it was changed. We booked for picked up, and then it was told there are no pick up from train station. We then have to raise our voice then we got it! We booked again for shuffle to airport. When time approached, it was overbooked! Manager in charge on 19 September after session is a bit too aggressive in rude way. Just have to double or triple confirmation shuffle booking.

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
diane C-Thank-you for taking the time to write this review regarding your recent stay with us - We are so pleased that you were happy with the location of the property. The free shuttle bus to and from Melbourne Tullamarine Airport 24 Hours a day 7 days a weeks makes it easy when travelling in and out of the airport , The shuttle bus to and from the train station is a excellent bonus which runs between 10am to 5pm daily. being able to jump on a train into the city is a convenient and cheaper way to travel around and to the cbd- We are glad you enjoyed your stay and look forward to welcoming you back again in the future

"Very clean and comfortable "

5
19/09/2017

We spent one night here to be close to the airport for an early flight. The room was very clean and spacious. Beds were comfortable. There's a refrigerator in the room. They offer airport shuttles every 30 minutes day and night. We were also able to print off some things by using their desktop computer and printer. Very friendly place. Didn't use their pool or restaurant.

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you dixiepeach for taking the time to write this review regarding your recent stay with us. We are very pleased that you found our rooms spacious,clean and comfortable beds- This makes a big difference when travelling. We do offer a range of services for our guests and we are glad that we were able to help you out with some printing. We look forward to welcoming you back again in the future

"Quiet location yet close to the airport "

4
13/09/2017

After reading such positive reviews and a much cheaper price, which included a buffet breakfast, we decided to stay here. The location is 3km from the airport but it does have free on sight parking and also a free shuttle bus to the airport. The rooms are spacious, clean and welcoming. Our bed and pillows were all very comfortable. The bathroom was large and very clean. Tea and coffee facilities are provided and also free wifi. The breakfast buffet was an excellent selection of hot and cold foods and hot and cold beverages. All very fresh and delicious. We will happily stay here again but now know to request a room away from the entrance as unfortunately we were woken a few times in the night by the shuttle bus.

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Tanya-kidz - Thank-You for taking the time to share this excellent review with the travelling community regarding your recent stay with us. We are so pleased that we lived up to the great reviews you read about us. The rooms are spacious, clean and welcoming which makes a big difference when travelling away from home. Free Tea & Coffee & Wifi is a given to all our guests we like to make sure that all our guests feel at home when away from home. The buffet breakfast is a great start to the day with a big choice of all different types of food options you wont need lunch! The free onsite parking for the nights that you stay with us takes the hassle out of figuring out what to do with your vehicle, we even offer car parking while you go on holidays for a small daily fee- We look forward to welcoming you back again in the future -Bek Front Office Manager

"Beds need electric blankets"

3
06/09/2017

We unfortunately stayed here the night before our flight which was one of the coldest nights in Melbourne this winter and didn't arrive until about 11pm at night. There was no electric blankets on the beds and the heater took hours to warm the room up. We all slept in our clothes because it was so cold. It wasn't until about 3am in the morning that I finally felt warm enough to take off my jumper. Your beds need electric blankets - would have slept so much better. Apart from that the room was nice and quiet.

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-You ILuv2gotravelling for writing this review regarding your recent stay with us. Melbourne's weather can be very unpredictable sunny one day , cold the next. I will pass your comments onto the Housekeeping department for review and follow up and look forward to welcoming you back again in the future

"Fantastic Location And Great Service"

4
03/09/2017

The hotel is located very near the Melbourne airport which makes it very convenient for a short stay or when your flight is arriving very late in Melbourne. It is a small property but very neat and clean and very well maintained

"Fabulous location close to the airport"

5
27/08/2017

We have stayed here 3 times for the convenience to the airport. With me being a non city driver, its easy for me to get to. Its super quiet with very comfy beds. We've eaten at the restaurant and had room service - all good quality food. The airport courtesy bus is a bonus as is being able to leave your car at the motel for a small daily charge.

"Good for overnight wait for connecting flight"

4
24/08/2017

This facility has friendly, kind staff, and a prompt shuttle service. My room was neat and clean, although it was quite far away from the main buildings of the motel. Ideally suited for overnight wait for connecting flight.

"Clean, Comfortable and Convenient"

5
24/08/2017

Excellent airport pickup and drop off service. Our room was very clean and comfy. The reception and restaurant staff were extremely friendly and helpful. We enjoyed a delicious meal at the on site restaurant. Good value for money.

"Not great"

3
17/08/2017

Booked this hotel as it's close to the airport and I gave an early departure, nope won't do this again. Even though they have a courtesy shuttle you need it to get to your room from the reception! I was put in the farthest building from the reception/restaurant! Being from Queensland I'm feeling the weather yet when I asked for a closer room it was denied. Had to wrap up in all my winter clothes just to go have dinner, which was also a disaster - seperate review for that seafood extravaganza!!!!! The beds not even that comfortable but the room as a whole is nice. Nope wouldn't recommend pay the extra and stay at the mantra!

"Good Value and Location if you want to be near airport"

4
08/08/2017

Good clean facility. Good staff service and the breakfast offering was good. It was a very cold winters day so the heat pump struggled to heat the room up initially. Advise would be to keep it running in winter if you want to come to a warm room.

"Convenient place to stay"

5
04/08/2017

Walked into friendly smile at front desk. Shuttle bus to and from airport very good for our early morning flight. Restaurant onsite very good for an old couple like us who cannot walk to far. Tess was very lovely, very warm and welcoming, juggled us a room closer to reception but not to close where we will hear the shuttle bus (which she warned us about the noice) she was attentive and took her time with us even though there was a line of people waiting and phones ringing she multitask her way and still made us feel like the only ones there. We will definitely return back and join as Best Western members. The room was lovely and heater worked wonders. From the old couple.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you M3 for taking the time to share this excellent review on your recent stay with the travelling community. I will pass on your excellent feedback to our receptionist Tess with your thanks We are so pleased that you were able to make use of our Free Shuttle Bus it makes it very easy when travelling in and out of Tullamarine Airport. The rooms here are very comfortable and yes the heaters definitely help during the very cold Melbourne Winter. We look forward to your next stay

"Holiday "

4
03/08/2017

Staff helpful, especially Michael the shuttle bus driver, very good service. Food in the in-house restaurant was excellent. Our room was very clean, beds reasonably comfortable, pillows not that good. Room service was prompt. Keycard to room problematic, had to keep going to reception to have it reset. All in all a minor complaint! Highly recommend Best Western. We will stay again.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you esmeraldaelizabeth for taking the time to share this excellent review on your recent stay with the travelling community. I will pass on your excellent feedback to our lovely driver Michael with your thanks We are so pleased you enjoyed your dining experience with us our very talented executive chef knows how to serve up delicious meals. We look forward to welcoming you back again in the future

"Great night before very early morning flight."

4
31/07/2017

Room was clean spacious enough with tea and coffee making facilities and everything required for a good night's sleep. Staff at Reception were great, efficient and friendly and could not have been more welcoming. The very early morning call was a life saver, followed shortly by a knock on the door with the driver being ready to takes us to the Airport at some ungodly hour of the morning. I am a Member of Best Western and this Hotel/Motel stands with the best of them for service and satisfaction.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
wackywalton Thank-you for your excellent review regarding your stay with us. I will pass on your excellent comments regarding the Reception staff with your thanks :) We are so pleased we were able to take care of one of our Best Western members, We can only hope in that all your Best Western experiences are as great. The Free 24 Hour Shuttle Bus makes it very easy when travelling to and from Melbourne Tullamarine Airport the pick up service from your room in the early hours is a bonus especially when travelling with lots of suitcases- We look forward to your next stay- Safe Travels

"Night before flight"

4
29/07/2017

We stayed here the night before an early flight. Room (comfortable and quiet) was down the hill down a steep and narrow driveway (scary!). Our wake up call was on time as was the bus to the airport; we also left the car there while we were away (a good per night rate). Got picked up on our return and they had moved the car to the top car park which pleased me! We'll stay again ...

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you twocookies for taking the time to review your recent stay with us- We are glad you enjoyed your stay in our Executive wing.The free 24 hour shuttle bus takes the stress out driving to and from the very busy Melbourne Tullamarine Airport. Our car parking is great option when going away for a small daily fee, we can even do packages including accommodation & parking made for your trip requirements. Calling us when you arrive back is easy and quick we even have your car waiting for you on the day. We look forward to welcoming you back again in the future

"Very good "

5
25/07/2017

Chose this location after seeing the ridiculous prices of airport hotels. This location is close, clean and convenient serviced by a regular free shuttle to the airport. Food is fine and service pleasant. Highly recommend

"Would NEVER stay anywhere else"

5
23/07/2017

We have been customers of Best Western Airport Motel & Convention Centre for approximately 10 years. Even though we live in Melbourne we are in the Outer East and find that staying here before and after our holidays is not only convenient but something now that we just have to do. The service is nothing short of amazing. Nothing is too much trouble. The free shuttle service both too and from the airport is fabulous and really takes the stress away from getting to early flights or travelling home from the airport in peak city traffic. We love that we can leave our car with the motel and for a small fee it is looked after like their own. We actually feel like it is our hotel now and wherever we go we recommend it to everyone. Looking forward to our next visit. Thank you so much. Oh by the way the hot chips are the best around and we love happy hour. :)

"Ideal for early morning flight"

5
22/07/2017

Whenever I have an early morning flight I chose to stay at this motel. It's convenient, transport to and from the airport is free of charge and I leave my car here at a very reasonable rate. The reception is open 24hr which is ideal as well. I have found the rooms, staff and service to be excellent.

"Absolutely best service ever"

5
16/07/2017

Wow amazing service I emailed for pricing and was promptly replied and upon arrival the same lady Moala checked us in nice to have transfers to airport and left our car with them also. Great experience

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
KT- Thank-you for sharing your excellent experience you had with us during your recent stay- Moala is a very helpful & friendly receptionist we are so pleased you were well looked after by her i will pass your excellent comments to her with your thanks. We are glad we were able to take the stress out of travelling for your trip ,being able to leave your car with us while your away and use our free 24 hour shuttle bus is a bonus. We look forward to your next stay- Happy Travels

"Convenient "

4
11/07/2017

A good size room once you found it located underneath a convention centre and rows of other rooms. Inside was good with comfy bed and clean bathroom. High cost for our stay which could be based on convenience to airport. Good service and anytime check in suits.

Airportmotel3049, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you Dispirit for taking the time to write this lovely review regarding your recent stay with us. We are so pleased that you found our Executive Deluxe Rooms very comfortable. I will pass your comments onto the housekeeping team & staff with your your "Thanks"- Our 24 Hour Reception makes it easy when travelling to and from Melbourne Tullamarine Airport - We look forward to welcoming you back in the future

"Very convenient for airport, clean and tidy."

4
07/07/2017

15 minutes from Tullamarine airport via free hotel shuttle bus which is easy to book and arrived promptly. Staff very friendly. Room was fine but very cold (weather was cold when we stayed) thanks to a big gap under the door and large window. Didn't try the breakfast so can't comment on that. Room amenities very good. Situated in a residential area so not much to see or do around there unless you hire a car and use it as a base. Ideal for a short stay oven route somewhere else (which we were).

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
bevwhite2015- Thank-you for sharing your review regarding your recent stay with us.We are so pleased that you found our staff to be very friendly, this certainly makes you feel welcome when travelling. We do offer quite a few things to do in our area with a small group of shops a 2 minute walk from the property, Bus across the road to a big shopping centre & Train Station which goes into the city. Melbourne can be known for having very cold winters - we hope to welcome you back again in the summer to experience some sunshine :)

"Efficient airport stay"

4
04/07/2017

Just stayed here for the night so family could catch early flight. Very good airport service and lovely driver took me to train as was too cold to catch bus!!! Room was clean and adequate, all had a terrible nightmare filled sleep however but am sure it was nothing to do with the hotel, lol

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
LianneHarmon- Thank-you for taking the time to write this lovely review regarding your experience with us. We are so pleased we were able to take you to the train station near by to go into the city and you didn't have to wait in the cold. We are situated in a excellent position when travelling to and from the city with a bus stop across the road that takes you to a train station or we are happy to run you to the station between 10am to 5pm. We also offer a Free 24 Hour Shuttle to and from Melbourne Tullamarine Airport. We are happy you found our rooms to be clean and a good size. We look forward to welcoming you back in the future

"Value for money"

5
28/06/2017

I had to go to Sydney on a day trip and early flight, I chose this hotel because they have a free airport shuttle and parking is included all day, very convenient and helpful staff and the room was clean and comfortable. I returned from Sydney that evening, called the hotel and they sent the shuttle to pick me up straight away where I got in my car and drove home, all so easy.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
wusuzannan- Thank-you for writing this lovely review regarding your recent stay at our property. We make it very easy for the corporate traveller that has a day meeting or a day trip to Sydney to catch up with friends offering a Free 24 Hour Shuttle Bus to and from Melbourne Tullamarine Airport, Car parking Facility available at a small fee per day.I will pass on your lovely compliments to the helpful staff- We look forward to giving you another easy & great travel experience in the future :)

"Expensive but convient to airport"

4
26/06/2017

Stayed Wednesday 21st June for one night. We had booked a twin room online and when we got to the room it only had a double bed in it. Back to reception and changed to another room. This room was situated in a better part of the complex and easier access to the room with parking just outside our room. The room was tidy and clean, bit dated but still ok. Only complaint was that the air conditioner struggled to heat the room and was very noisy to keep on during the night, next morning we had to scrap ice off the cars windscreen. This motel has 24hr checking and free shuttle bus to the airport. Free WIFI was a bonus. We did not eat at the onsite restaurant as the prices were expensive, there is a good pub close by which we made use of.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Michael-4551- Thank-you for writing this review regarding your stay with us. Yes the FREE Wifi is a big bonus when travelling and with unlimited access for your devices it makes it easy to stay in touch with friends and family while travelling. 24 Hour Reception and a FREE shuttle bus to and from Melbourne Tullamarine Airport make our property a great choice for a overnight stop. We have a excellent restaurant onsite that is open for Breakfast & Dinner 7 days a week, 365 days a year. There is also a small group of shops a close walk away offer other dining options to all our guests- We look forward to welcoming you back in the future

"Well fitted and brilliantly organised for airport stopovers"

5
15/06/2017

Airport pick ups and drop offs are well organised and available for your schedule. Motel room is clean, well fitted and has anything most people would require. It is a big place, so if you are mobility limited it would pay to advise them at the time of booking. Otherwise it is a great choice for an airport stopover.

"Pleasant start to a journey"

4
15/06/2017

This hotel is basically used as a layaway either before or after a flight from tullamarine airport has all requirements .Fresh towels,bedding and transport to airport on the half hour.Would stay again before flying out.Restuarant in house for dining

"Convenient and great value"

4
14/06/2017

We often choose to stay here. It's not right at the airport but their reliable shuttle service drops you right at the door anyway. The rooms are spacious, clean and more than comfortable. Their restaurant is central to the rooms and excellent value. The staff are always friendly and helpful. It's a great choice for and early morning flight and your car can be stored there very cheaply.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Joy C- Thank-you for taking the time to share your excellent review regarding your recent stay with us. We are so pleased that you choose to stay with us when travelling to and from Melbourne Tullamarine Airport. The free 24 hour shuttle bus makes it very easy when travelling in and out of Tullamarine Airport, Yes we even offer you Car Parking while you are away at a great price. It is excellent that we can offer our guests an onsite restaurant with many options on the menu catering for all dietary requirements. I will your great comments to the staff with your Thanks. We look forward to your next stay. Kind Regards Bek ( Front Office Manager)

"great location courtesy airport bus and free parking"

4
14/06/2017

This is a large motel situated in a predominantly suburban area. had one of the rooms right at the back, heaps of space, updated bathroom, great water pressure. Microwave toaster etc. Small balcony with table with a view. all white linen...spotless good pillows! room service and breakfast cooked and buffet. great service good for business trip, training venue and launch pad to air travel.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you JMF62 for taking the time to share your recent stay with the travelling community. Our Motel is a excellent option especially when travelling for business, We offer Free Wifi, Free 24 Hour Shuttle Bus to and from Melbourne Tullamarine Airport. Having a restaurant onsite makes it easy to either stay in for the night for some Room Service or enjoy a night in our beautiful Reflections Restaurant. A spacious room and comfortable pillows are a must giving you that good nights sleep before the working day or big flight out. We are so pleased you enjoyed your stay with us and look forward to welcoming you back in the future- Kind Regards Bek ( Front Office Manager)

"Room not prepared properly."

2
13/06/2017

We arrived late at night to find the mini bar had no price list and had not been restocked. The tiled entry floor in our room and the bathroom was sticky underfoot and we had to go to reception to request another room. The shuttle bus from there to the airport was good.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you YListte for taking the time to write this review of your stay in April. We are so pleased that you were able to make use of our free 24 hour shuttle bus, It makes it so easy when travelling to and from Melbourne Tullamarine Airport. I would like to pass on my apologies in regards to the housekeeping mix up , I do believe that we did change you over to another Executive Deluxe Room for your stay, we are glad that we were able to make your stay a happy one in the end - We look forward to welcoming you back in the future.

"Perfectly clean, comfortable and competitively priced."

5
07/06/2017

In a convenient location to Melbourne (Tullamarine) Airport with their own shuttle bus and with public transport right outside in the street. This is a great venue for the business and casual traveller. It also has a full conference facility and on site restaurant, ( very tasty food too). Rooms are clean well appointed and equipped, beds comfortable and with easy chairs. Staff a delight to deal with, highly professional but with a welcome personal touch making the customer feel really welcome. The restaurant provided good tasty meals with a well balanced menu. Well done to all.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
JJ689- Thank-you for taking the time to write this excellent review on your stay with us. We are so happy that we were able to make your business stay a very comfortable one. We try and make sure our corporate guests are well looked after and made as comfortable as possible when travelling away from the comforts of your own home. I will pass your comments onto to the staff with your thanks and look forward to welcoming you back in the future- Kind Regards Bek- ( Front Office Manager)

"Great place to stay - close to the airport"

5
03/06/2017

We booked in overnight for an early flight next morning. It is usual motel style - but what a surprise when we opened the door. Great king size bed - crisp white sheets and plenty of lighting in the room (unusual!) Reading light - what more could we want! Tea making facilities and biscuits ! Renovated bathroom with glass shower screen, everything spotless. Shuttle service - free - 7 minutes to airport. You need to book when you check in or at the airport if flying in. Would we stay here again - yes we would - we have booked a return for September out and in to Tullamarine. Well done Best Western - we were most impressed.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
avidtraveller- Thank-you for sharing your great experience with the travelling community. We are pleased that you enjoyed your stay with us and took advantage of our shuttle bus service it definitely makes it easy getting in and out of the very busy Melbourne Tullamarine Airport. Thank-You for re-booking with us in September, We look forward to welcoming you back- Kind Regards Bek ( Front Office Manager)

"Excellent for overnight stay"

4
29/05/2017

Comfortable room. Very nice restaurant. Food was delicious. Courtesy bus to and from the airport. Staff friendly and helpful. We have stayed at quite a few of the hotels near Tullamarine and this was by far the best.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-You 619Susi for taking the time to write this excellent review on your recent stay with us. Our Reflections Restaurant is well known for delivery delicious meals to our guests, We are very fortunate to have a very talented executive chef who comes up with these beautiful dishes. We are please you were able to take advantage of our free shuttle bus service which runs to and from Melbourne Tullamarine Airport 24 hours a day 365 days a year. I will pass on your nice comments regarding the friendly staff with your thanks. We look forward to your next stay - Kind Regards Bek ( Front Office Manager)

"Good place to relax"

4
29/05/2017

Very helpful and friendly staff. Very good restaurant and setting. Rooms are a tad small but comfortable and quiet and well prced. The nearby shops have a variety of eateries and a very good IGA. Ideal convention centre which appears to be popular.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
DougW651 - Thank-you for taking the time to write this love;y review regarding your stay with us. We are in a excellent little spot here offering our guests lots of options close by with the group of shops a short 3 minute walk away, The bus stop across the road will take you to a big shopping centre & train station into the city. This is a great spot to base yourself when travelling in and out of Melbourne. I will pass on your lovely comments to the staff with your thanks and look forward to welcoming you back in the future- Kind Regards Bek ( Front Office Manager)

"Superior Room?"

3
28/05/2017

Booked Superior Room. Clean but tired room. I would be a bit concerned if we booked budget! Restaurant was a disappointment. Had dined here 12 months ago and it was delicious. Unfortunately this time our meals were over cooked (and it wasn't cheap), some of the seafood was had like little golf balls. Noticed that there were plenty of people staying at the motel but were not dining there. We later found out that they were all going down to the very popular Westmeadows Tavern that provides great meals for super prices! Best Western has a regular turnover of clients for conferences and going to the airport – they need to lift there game with the restaurant to attract the extra dollars from people already staying there! Airport shuttle service is good but make sure you confirm the booking times for the shuttle, allowing for a 15-20min ride to the airport before check in (allowance time) at the airline.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Chris0173- Thank-you for taking the time to write this review regarding your recent stay with us. We are so pleased you were able to take advantage of our free 24 hour shuttle bus to and from Melbourne Tullamarine Airport. As we are close to a small group of shops just a short 3 minute walk away we are able to offer of guests a great variety of options when staying with us a Bakery, Supermarket, Fish & Chip Shop, Tavern, Chemist and a few more stores are just a short stroll away- There is also a park close by which is great when travelling with children. I will pass your feedback onto the departments concerned- We look forward to welcoming you back again in the future

"Good clean comfortable. Close to airport"

5
25/05/2017

Drove here to stay near airport to avoid rush hour traffic prior to an early flight. Ample parking, clean and comfortable beds. Had a good night sleep before a short drive to the airport!(about 3 to 4km drive only)

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
hanfrenzy-Thank-You for taking the time to write a review on your recent stay with us. We are so glad you had a great night sleep and was able to take advantage of our free 24 hour shuttle bus to Melbourne Tullamarine Airport. Free parking for the night you stay with us is a added bonus- You can even leave your car with us while you are away for $8 per day. We look forward to your next stay

"Airport stopover"

5
24/05/2017

We stayed overnight here before an International flight. I cannot speak highly enough of the service provided by the Courtesy Bus Driver "Tony" and also the Manager. Packing our last minute belongings the night before for an early start, our Travel folder" fell off top of case down between dresser side and waste paper in. Each thinking the other had it, we arrived at airport to find neither of us did!! Tony was on the phone, it was found in the exact place I have said. The Manager drove to the airport and handed them to us. Now that is above and beyond service. Heartfelt thanks to both. Room was very comfortable and very clean. Would definitely stay there again.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you Margii- for taking the time to write this excellent review regarding the great service you received during your recent stay. We are so glad our Manager & Bus Driver were able to help you out of a sticky situation and make your trip hassle free. We look forward to welcoming you back again in the future.

"Great airport stopover"

4
18/05/2017

Prompt courtesy shuttle from Melbourne International. About 10 minute drive. Night arrival so really didn't see much of the property, however the room was nice and the bed comfortable. Ordered from room service menu and was surprised how good it was. I would stay here again.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you AussieM8 for taking the time to write this great review on your recent stay at our property. The meals from our restaurant are amazing we are so glad that they lived up to their reputation for your stay. The free shuttle bus takes the hassle out of trying to get & pay for a taxi to and from Melbourne Tullamarine Airport. We look forward to welcoming you back again in the future

"Ok for 1 night. "

3
16/05/2017

I stayed here in order to catch a connecting flight the next day. The bed was comfy and rooms clean but 2 sets of lights didn't work The door didn't lock so had to rely on the chain which for a woman by myself I wasn't happy with. The skirting board behind the door was almost coming off. Breakfast was lovely and the staff were great but was pricey! Airport shuttle is an added bonus so no paying for taxis. Good for 1 night but I wouldn't stay here for longer.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-You Helw24 for taking the time to review your stay with us. We are so glad that your bed was comfy and you were able to relax and have a great nights sleep before taking our free 24 hour shuttle bus to the airport the next day. Our buffet breakfast has a lot of great choices and is a great way to start the day off. We look forward to your next stay

"Very hospitable staff"

4
08/05/2017

Customer service is great. Very supportive and helpful staff. The room was comfortable. Breakfast buffet is expansive - and yummy. The shower is a bit messy spewing water outside the shower. Free airport shuttle made it very convenient.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-you pamelahHands for writing this lovely review regarding your recent stay with us. We are so happy that our friendly staff were able to live up to their reputations for your stay. The breakfast buffet is a great way to start the day especially when you have a big day of travelling in front of you, You will never start the day off hungry with the amount of choices on offer in our restaurant. We are glad you were able to make use of the free 24 hour shuttle bus to Melbourne Tullamarine Airport- We look forward to welcoming you back again in the future- Regards Bek- Front Office Manager

"Overnighter but pleasant! "

4
05/05/2017

We booked in here as they offered free airport pick up and we were arriving late. Really nice place, if somewhat convuluted to get into the central city from! (Bus plus train). Nice surrounds : both a park and suburban housing area nearby. Good facilities and set up but probably best for overnighting only due to its non centralised location.

"Location"

5
03/05/2017

We had interconnecting rooms which was great for 5 adults and 2 children. The rooms were immaculate, the bathrooms had all you needed. They also offer a free shuttle service to the airport. Our rooms were very quiet.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Sandra1- Thank-you for taking the time to review you recent stay with us. The interconnecting family rooms are a excellent way to spend the night when travelling with children with two rooms side by side with a interconnecting door gives you plenty of space for the whole family to rest up in between flights. The free 24 hour shuttle bus takes the stress out of driving to the airport with the family, You can even leave your car with us and we are happy to pick you back up after your holiday. We are so pleased we were able to meet all your needs for your stay, We look forward to welcoming you back in the future

"Perfect place to stay close to the airport"

5
02/05/2017

Our usual hotel close to the airport didn't have any rooms available to accommodate our small family, so we booked here. So happy with our choice. Check in was quick and easy, and with a smile :) Our room was neat, tidy and actually quite roomy for a Queen + Single. We had a lovely meal at the Reflections restaurant on site, there was no mention on the website or the info in the room if there was a kids menu, but they do have one. A good variety on the kids menu too. There is a small cluster of shops about 500m down the road that we found useful as we had to do a quick trip to the chemist...good to know when you're travelling with small kids. It's a short drive to the airport, and they offer a shuttle service. We are back in Melbourne towards the end of the year, and no doubt we'll be back here then.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Thank-You Nigenjax for sharing your experience with the travelling community. We are so happy that you enjoyed your stay with us. Our rooms are spacious and that is a great thing when travelling to be able to stretch out after a long flight. The restaurant is open for Breakfast & Dinner 7 days a week and has something for everyone on the menu. We look forward to seeing you again on your next trip :)

"Good choice close to the airport"

4
01/05/2017

We chose this motel as we were catching a morning flight and wanted to be close to the airport the night before, but didn't think it was worth paying the price that is charged by hotels right at the airport. We had a room under the convention centre which is slightly away from the main area, and was spacious, clean and quiet. At first I thought we might get some traffic noise from the road outside but it was very quiet at night. The rooms have been recently renovated with a good bathroom and shower and a very comfortable bed. The motel is very busy, as to be expected being close to the airport but we were checked in quickly and the only minor issue was there was no breakfast menu/order sheet in our room, we had to go back to reception to get one. Room service breakfast is rather pricey so we opted for the buffet breakfast in the restaurant. Everything looked nice and clean and the staff were friendly and helpful. There are lots of people coming and going all the time so it probably is 'pot luck' whether that is happening close to your room or not, but being a bit further away under the convention centre meant we didn't have any parking out the front of our room and cars being started at odd hours. All up it was a good experience.

airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this review
Girly35 Thank-you for writing this lovely review regarding your recent stay with us, We are so please we were able to meet all your expectations. I will pass your nice compliments onto the staff with your thanks- We look forward to your next stay

"Hotel Location and Restaurant"

4
23/04/2017

The hotel is close to the airport, but away from the airport in a quite neighborhood with shuttle service. The reception staff were very friendly and helpful. The restaurant setting is beautiful and the food was excellent. Our room was located in row of rooms away from the hotel entrance so we didn't have any traffic noise.

"Close to Airport"

3
20/04/2017

As the name suggest this is an Airport Hotel. There are lots of cars coming and going. People arriving late and departing early. So don't expect a peaceful sleep. The room was OK, clean and tidy. The bed was a bit lumpy. Tea & Coffee provided. Good hot water for the shower. You park your car outside the Motel room door.Might try somewhere else next time. I would prefer to get some sleep.

"Incompetent reception stuff!!! Rooms are nice and clean."

1
19/04/2017

Friendly reception on arrival Rooms are nice and clean WiFi speed useless!! Bar stuff friendly and helpful Duty manager without flexibility, I was trying to change my dinner voucher for the breakfast and pay the additional difference In the morning I did order the hotel shuttle to T4, there was no shuttle on time, 20 min to late, than the reception stuff organised kitchen stuff to take me to the airport. The hotel shuttle can not to go to T4 and the lady was trying without any explanation to drop me of at other terminal. The end of the story I missed the flight!!!

airportmotelmelb, General Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Dear Piotr B, Thank you for taking time to give us feedback. I am glad to hear that you liked our room and reception team and that the restaurant team were friendly. I have followed up this case with all departments involved and hopefully we can learn from your feedback. Our shuttle bus leaves every 30 minutes in the morning, on the hour and ½ hour, we normally suggest that our guests come to reception at least few minutes earlier to check out, so that the bus can leave the hotel on time. As you would appreciate, the Airport Shuttle must leave on time, as there are other guests waiting on the bus. In your case, the check out process took a little bit longer than usual, as we had to adjust the tax invoice on check out as requested. As you mentioned in your review, our breakfast waitress made a special trip for you to the airport. Melbourne airport has very restricted rules for all the traffic going in and out the airport. There is only one designated location at the airport for all of the hotel buses and airport parking buses, which is located in the middle section of the Airport, in front of the International Terminal. Most of our guests have no problem with this as it's only few hundred meters walk to all terminals. Melbourne airport also provides fantastic help to people who require assistance with their bags or wheel chairs. I apologise if we didn't explain this to you clearly enough on check in or when we dropped you off. I called the number relating to your booking, as soon as I received the message from my staff to make sure everything was OK, unfortunately the number was your friend I explained the situation to him and also asked him to pass on my sincerely apologies to you. The Best Western Airport Motel and Convention Centre, is a 4 star property aiming to providing 5 star service. Please email me directly on [email protected] if you ever need accommodation again around Melbourne Airport and we will look after you. Kind regards Bobby Lu General Manager

"Hotel is Good Shame about the Food."

3
17/04/2017

During the weekend of the Australian Grand Prix in Melbourne a colleague and I needed a room close to the airport and my favourite hotel was full but I managed to get a room at this Motel. It was quite expensive but we had no choice and were happy that they had an airport shuttle service and an onsite restaurant. Checked into the room at 2pm and it was a good size with two beds and a good sized well-fitted and clean bathroom, so we had everything we needed including free parking. I booked dinner when I checked in just in case it got busy later and was advised of a Happy Hour which kicked off about 17:00 so we headed to the bar for a glass of wine. We selected a New Zealand Chardonnay and the glasses were large, generously filled and cheap. Eventually we had a look at the menu and my colleague, who is Gluten and Dairy intolerant, selected a filet steak with whatever potatoes and veggies the chef could provide to suit his allergies. I ordered two entrées; a smoked salmon dish and a small dish of Arancini served in a tomato sauce. We were called to our table and the restaurant, which is bright and modern with floor to ceiling glass walls, was starting to fill up. We ordered a bottle of wine to have with dinner and that arrived promptly along with my first entrée which was delicious. Eventually the steak arrived and my second entrée so we were all set, however the steak looked overcooked but the only way to test it at this stage was to cut it open and see. It was way over-cooked, not medium as we had requested and as you know when you overcook a filet it ends up like boot leather. By now we had been in the restaurant close to an hour so we had to call the waitress and explain about the steak which should never have left the kitchen. She agreed and said that she thought the steak was overdone when she collected it to serve, but she served it anyway. We called the senior person in the restaurant who arrived promptly, apologised and immediately returned the steak to the chef. Considering the steak was almost the most expensive main on the menu the fact that it arrived with literally a paltry number of roasted potatoes and a few steamed vegetables, was unacceptable. It seems to me that some restaurants will happily publicise that they cater for Gluten and Dairy allergies but many simply cannot be bothered to provide a safe alternative to the regular fare - it's NOT that hard - really! A new, correctly cooked steak arrived eventually after I had to ask a waitress to check on its progress after about 20 minutes. By the time it arrived I had finished my second entrée. The waitress appeared to check everything was OK and to advise that all drinks on the bill were being supplied free of charge. We thanked her and really felt sorry for her having to deal with a Chef's error and we never saw anyone from the kitchen yet. Surely it should be within the capabilities of any quality restaurant to provide a correctly cooked steak and be a little more creative when it comes to dealing with food allergies? This was a poor experience handled very well by the restaurant staff and very poorly by the Chef and his team. On balance a good place to stay if you are travelling through Melbourne airport, excellent shuttle service, free parking and comfortable clean rooms but I wouldn't recommend the restaurant apart from the friendly staff.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank-you Brian M for taking the time to review your recent stay with us. We are so pleased you were able to get a room on such a busy weekend the grand prix. Our rooms are very comfortable and a good size, We are glad you made use of our free 24 hour shuttle bus service to and from Tullamarine airport- Free Parking during a stay is always a bonus. I will pass on your great comments to the friendly staff the other issues have been address with the departments concerned- We look forward to welcomig you back in the future

"Great Family Room"

5
17/04/2017

We spent one night at the hotel after a very long flight from England. The reception staff were really friendly and helpful, which is so nice after a long flight. The room was very clean and spacious and had everything we needed. Breakfast was good and the waiting staff went above and beyond to look after us. Would definitely return to this hotel

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
slowrunnerHampshire Thank-you for taking time to write this great review on your recent stay at our property. I will pass on your great comments to the staff with your thanks :) Our rooms are spacious and well equipped for the travelling guests looking to relax after a long flight. We are so glad you were able to make use of our restaurant during your stay and look forward to seeing you again in the future

"MODERN, CLEAN AND COMFORTABLE"

4
17/04/2017

My booking was handled professionally, as was the check in. Rooms were modern, clean and comfortable. Bed was great. There was a desk for me to work on my laptop and room service/buffet breakfast was very good. Will definitely return.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank-you dreamcatcher07 for writing this great review on your recent stay at our property. We are a great place to stay when travelling for business offering FREE Wifi, Business centre , Quiet and clean rooms. The Full Buffet Breakfast is a great start to the day. We are so pleased that you were well looked after during your stay - We look forward to welcoming you back in the future

"Top notch food"

4
12/04/2017

I booked one night here whilst visiting friends in Australia, and thought it take the burden off them to sleep off the jet lag etc. The room was clean and comfortable which is really what you want especially at a cheap price and looking at the restaurant I was not expecting much. Well the food was outstanding, absolutely excellent quality. Between us we ordered a seafood platter, Singapore noodles, a chicken Parma, prawns and herb bread. All top restaurant quality. Finding fault as I like to do, the bar and restaurant close at 2130 which if you travel in late is not great. But safe to say that I would eat in the restaurant any day.

"Great place to stay"

5
10/04/2017

Just had a overnight here. Quiet and comfortable picked up at the airport excellent, checkin excellent., room clean and quiet with comfortable bed, had a great sleep. So close to the airport but no airport noise. Had dinner at the restaurant. I had the chicken parmigiana. Value for money and well done. I was full. Checked out this morning with the friendly staff. Bek Young is friendly and is quick with a joke. Will definitely be booking Airport motel & convention centre again

"Convenient"

3
08/04/2017

Let's start with the room was comfortable and bed. Tea and coffee were provided. This was convenient to Melbourne airport with free shuttle pick up. The restaurant was very expensive, but I guess they had a captive market and they took advantage of this. I was very disappointed with the price of $175 but it seemed to be one of the more reasonable places. Not a lot of options close to the airport under $150.

"Sleep after a long flight!"

4
07/04/2017

This Hotel was great for what we needed...1 parent traveling with 2 tired teenagers, just off a flight, minutes away from Andrews Airport Parking. Nothing fancy, but clean, quiet and comfortable beds.

"Enjoyable stay"

5
07/04/2017

Spent 1 night at this great motel before our early flight home next morning. Very close to airport with complimentary shuttle. Restaurant at the motel with extensive menu. Food very nice and generous serving. Room well appointed and quite large with 2 lounge chairs. Mattress a little firm but still comfortable. Would recommend this motel.

"Modern room, close to airport"

4
28/11/2016

We stayed here overnight as a family, in a room with 3 bedrooms (two singles, one queen size). The room was a good size, and clean. The checkin process was straight forward, and we were able to park outside our room. The hotel is close to the airport, so useful as a stopover point. There was a little bit of noise over night from other patrons leaving at early times, but not enough to wake the younger ones.

"Excellent modern rooms"

4
27/11/2016

From the outside this place does not look like anything special, but the rooms are excellent - newly renovated with very good furnishings and a beautiful, modern bathroom. All this plus just minutes from the airport with a shuttle service!

"Very close to airport"

4
23/11/2016

Stayed here overnight to get to the airport early and easily. The food in the restaurant was surprisingly good; squid ink risotto was very good and came covered in shellfish and the broccolini side was excellent. Rooms are basic, but clean, spacious and adequate for a night or two.

"Ideal stop over"

4
23/11/2016

Easy access, good facilities, clean and comfortable. Just what we needed for a one night stop over on our travels round the Melbourne area. Very helpful staff, giving restaurant suggestions and road directions for our onward journey.

"Service, Comfort & the Shuttle"

4
16/11/2016

I found Best Western Airport on the net when I was searching for a place to stay near the airport for an earlyish flight. I was also looking for somewhere to park the car for the 3 nights we were to be away. On their site I saw mention of car parking if flying and scratched my way through to find a price. Eventually I rang and was offered car accommodation for $8 per night for the nights we were away. Our room was excellent and well equipped. The motel provided a free shuttle bus service to the airport (about 20 to 30 mins) and came to get us when we called upon return. There is a restaurant and bar. Great service. Friendly helpful staff.

"I just keep coming back, and for good reason!"

5
14/11/2016

I've lost count how many times I have stayed here, it really is that good! This hotel is perfect for the airport, and I again utilised the hotel airport shuttle. It was quick, friendly and more importantly, free! As we generally stay for functions, I request a room near the function centre and my request is always met, thank you. The room is great value for money. It is clean, modern and comfortable. What makes this hotel is its amazing staff. Too often people in hospitality disregard how important their job is and what a difference a friendly smile and 'hello' can make. Not here. The staff are friendly, warm and you feel like they would actually really bend over backwards to help you if they could. So I hope they read this and know they are awesome! The food at the restaurant is lovely, service is friendly and quick. My only quip is that I feel it is overpriced by a dollar or two. We will gladly return. Thanks for yet another lovely stay.

"Great Value, great service and great shuttle bus."

4
13/11/2016

We have stayed here a few times now. The check in is easy and efficient, staff friendly and the rooms we have stayed in have been spacious and great value. The parking at $8 per day is reasonable and shuttle bus is superb (starting at 4am). We had meals in the dining room an that too was enjoyable. Overall see our title. We recommend it.

"Excellent well managed property"

4
12/11/2016

A tad difficult to find, however they supply a shuttle bus to and from the airport. Large well appointed rooms and an excellent buffet breakfast, and free internet. They also have a restaurant and bar with a big open sunny dining area.

"Stop off after long haul flights"

4
08/11/2016

Booked this hotel for our first night and last night in Australia as a stop off to relieve us after our long haul from UK and also to prepare us before out return flights home. Staff we're all very pleasent and helpful. Both our stays were made very comfortable and the all process of arrival and checking out was very smooth. We ate breakfast and evening meals at the Reflection restaurant, breakfast was great and there was quite a good choice for evening but not a great deal for vegetarians, had 2 starters, but was good. The location was great to get to airport and the shuttle bus was an added bonus.

"No hassles"

5
02/11/2016

Arrived in Melbourne at midnight. Shuttle bus arrived promptly & we were settled into our room within 5 minutes of arrival at motel. Very efficient, rooms were great & they have a restaurant with buffet breakfast for $19. We decided to get some exercise before a long flight so wandered 5 mins down the road for coffee & breakfast. Would definitely stay again. Very reasonable prices also.

"Friendly staff and great facilities"

5
31/10/2016

Every time I stay here the staff are very helpful and polite, facilities are fantastic the meals are always great and tasty, rooms are clean and tidy and wifi is excellent. Conference facilities are also excellent.

"everything it promised"

5
30/10/2016

We ( 6 adults & 3 children) stayed here earlier this month on our way to Singapore and Bali. we booked three rooms, with free shuttle to and from the airport. the hotel delivered everything that it promised. we were picked up from the airport no problem and the check in was easy and smooth, all three rooms were nicely appointed, with comfortable beds, good quality tv ect, very good tea/coffee making facilities, and very nice bathrooms, the general cleanliness of the rooms was nothing short of outstanding, everything gleamed, chrome light fittings, bathroom fixtures, mirrors everything. in fact I will go so far as to say this was the cleanest hotel I have ever stayed in, I would happily stay here again and i'm very happy to recommend this hotel.

"Good for airport lay over"

3
29/10/2016

Basic clean hotel good only for stays on your journeys before you flight or in between two flights connection. Typical cheap built rooms that you can find in all these type of hotels. Free shuttle pick up and drop off to and from airport.

"Good Value, Good Airport Location, Comfortable Hotel"

4
27/10/2016

We booked this Best Western because it was near the airport for our early morning flight. It was a little difficult to find but we made it! It is quite an expansive hotel. We had an easy check-in and our room was towards the back and the pool away from the road. It had a nice view out the front at the sunset. You drive right up to your room so there is no problem getting luggage in. Free parking. The room was very nice, clean, and efficient. The A/C was very quiet as well. We were fortunate and really had no noise to speak of in the evening and during the night. Although we didn't use it, it looked like there was a nice breakfast area as well as conference room facilities for business meetings and functions. It was a bit of a hike from our room to the main office and check-out but they were very efficient and we made it easily to the airport on time. A good value for staying ahead of a flight.

"Perfect place to stop before onward flight"

3
25/10/2016

Picked this hotel because of its close proximity to the airport. Nice helpful staff on check in. Our room was clean and had all we needed for our short stay. Transport was provided to the airport which was quick and the driver was friendly and helpful.

"OK for one night"

3
23/10/2016

Convenient to the airport and the rooms look to have been recently refurbished. The airport transfer was a good benefit, but local amenities are limited. Everything was clean and the bed linen was good. The rooms have black-out curtains but the light from under the door and the radio alarm and smoke detector make this benefit limited.

"Beds comfortable and modern decor"

4
22/10/2016

Enjoyed several nights of comfortable sleep in two rooms in this motel during work trips. Both rooms I stayed in were well appointed. Shower pressure and temperature were good. All the usual from Best Western, such as ample shampoo and soap, shower cap, hairdryer, extra blankets, linen, ie towels and face washers supplied. Wifi available. One room I stayed in was double room, and had plenty of space with lounge chair and coffee table alongside bed, while the other room a triple, with a double and single same room. Both were called comfy. Staff friendly.

"Poor housekeeping"

3
21/10/2016

We stayed here for one week. In that time the door key failed twice. The room was never fully cleaned or vacuumed. On the last day after the room had been serviced we returned to find pillows on the floor. It is a great location, and this spoiled it for us.

airportmotelmelb, General Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Hi Keenyg3216, Thank you for your time to give us a review. I am glad to see you love our location for your stay. I have addressed the issue you had during your stay with our head housekeeper and had an meeting with the entire team regarding your stay. We appreciate your feed back and looking forward to see you again in the future. Best Regards Bobby Lu General Manager

"And the Restaurant Was Wonderful"

5
21/10/2016

This motel is more than just a place to stay between flights. We were there for two nights and really enjoyed our stay. We had such an excellent dinner the first night that we went back the second night. Black rice seafood paella then seafood pasta. Both excellent. We also enjoyed the neighborhood around the motel. We walked up to the Westmeadows Country Bakery for breakfast both mornings and took a very enjoyable walk through the Westmeadows Reserve which was filled with wildflowers, birds and the song of frogs and waterfowl. The staff at the front desk were always friendly and helpful. I would definitely stay here again.

"mixed review based on room location"

3
16/10/2016

Mixed review due to our room location (Room 3) Positives: Clean room good size has everything you need including a reasonable priced mini bar and bathroom toiletries. Bed comfortable. Good location for airport Staff all lovely and service good Well priced for a night Negatives (and the main reason for 3 stars not 4) Rooms 1-7 are right near reception. We stayed in Room 3 which had NO soundproofing and I got barely any sleep due to the constant coming and going of guests and the courtesy bus. People rolling suitcases doors of cars/shuttle slamming and people talking with no respect to other guests. I am normally great sleeper too. My husband had finished night shift that morning so he slept through it surprisingly. I would only ever stay here if I was guaranteed a room away from reception. Room 3 was literally directly opposite reception and the shuttle bus. No good. Having stayed at other airport motels this was a huge negative the night before a long haul flight.

"Average airport hotel"

3
14/10/2016

We waited an hour to get off the plane and so were very late arriving, the bus still came for us at 02.00 for which we were grateful. Fridge in our room was leaking and the floor was wet but we were too tired to complain then and there. They kindly gave us free breakfast to compensate.

"Great value- friendly staff"

5
06/10/2016

The staff were very helpful and extremely friendly. The food was superb and the chef was welcoming, cheerful and cheeky even at 9 o'clock at nite! The rooms were neat, tidy and clean. The bed wasn't as soft as I would like,but hey, I am a princess and do miss my expensive plush 50cm pillowtop mattress when away from home

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is fantastic that even for "a princess" like you we were able to satisfy your needs in both the accommodation and dining. We hope to see you back again soon.

"Really handy for the airport"

4
30/09/2016

We stayed two nights here and were happy with our stay. This is a motel style set up but wholly adequate for our needs. Very efficient, there is a shuttle service to and from the airport and reception is quick and efficient - the whole place is set up for jet-lagged travellers arriving at odd hours. There is a small restaurant which is fine for families but be careful to book because space is limited.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
We are very delighted with the great response given about our property. As mentioned we do cater for all hour travellers and due to being extremely popular it is best if you do book in advance if dining in our Reflections Restaurant.

"Very helpful staff"

5
26/09/2016

We stayed there recently for one night each two times. the staff was very helpful and tried to resolve any concerns. We had a problem with the pressure of water in the shower, they offered to change the room and did all that was possible. Good rooms. The location is perfect for a transit stay. The free shuttle to the airport is a bonus.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is great you enjoyed your stay and enjoyed all the extras we had to offer here at the Best Western Airport Motel & Convention Centre.

"Overnight prior to airport "

4
24/09/2016

Stayed overnight prior to departure from Melbourne airport. Comfortable but not spectacular, but good bed, shower and TV. 24 hour reception and shuttle bus a real big plus. Restaurant food was really very good, albeit expensive. A surprise given the location!

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your time in writing about the Best Western Airport Motel and Convention Centre We are glad you enjoyed your stay and evening meal in the restaurant. Thank you for your honesty on the pricing of the food, but after discussions with the head chef, it is very important to give really good quality food and thus the reason the price might be a bit dearer then the pricing at the Broadmeadows Tavern etc. down the road.

"Comfortable, clean, and convenient"

4
21/09/2016

Stayed here for two nights on a business trip. First off it is conveniently close to Melbourne airport. Second rooms are clean, comfortable, quiet, and spacious. Great restaurant and bar on premises. Recommended.

"Real Surprise Packet"

5
18/09/2016

Recently stayed here when transiting through Melbourne for a snow trip. Must admit I booked this accommodation due to the price and free shuttle service to and from the airport. The hotel impressed, all furnishings were modern and in very good condition. The bed was very comfortable and pillows were great. Front desk service was outstanding on every occasion and all other staff were cheerful, this really is a great place to stay when wanting to be somewhat (8 minutes) close to the airport.

"A surprise"

4
16/09/2016

I found the staff extremely helpful. The rooms were clean and comfortable with no noises to keep you awake at night. I had a pleasant stay. This hotel is a little out of the way but they have a shuttle bus that goes to and from the airport. There is a public transport bus right at the door that runs reasonably regularly and takes you to a train station that goes to the city. I had a 6 AM flight and the shuttle was ready to take me to the airport in plenty of time.

"Great place to stay so handy to the Airport. "

5
15/09/2016

Really need to look at the quality of your bath towels some of which are thin and have fraying edges. Not a good impression for such a great Motel. Apart from that, we are very impressed and happy to stay here. Very comfy, clean rooms, great restaurant and very friendly and helpful staff. The courtesy bus is a big bonus for guests. Will definitely stay there again. This was our second stay actually.

"Great Airport Hotel - Value for Money"

5
13/09/2016

Due to increasing prices, at the two hotels located closest to the airport, we decided to give the Best Western Airport Motel & Convention Centre a try, We are glad that we did - it was amazing value for money. We booked a stay and park package (one night/ ten days) which cost us less than just the accommodation would have elsewhere. We found the rooms to be clean, spacious and well appointed; the staff welcoming, friendly and efficient. The shuttle service to/from the airport was readily available, with our car conveniently waiting when we got back. The restaurant menu was reasonably extensive, with several smaller meal options available. Servings were generous and prices as expected for Melbourne/Airport dining. The wine list was also reasonable extensive and prices were less than expected. We will definitely be back next time we are flying!

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your great review and comparing to other properties around the airport area we are glad you choose our property as the cheapest and best.

"Room"

4
12/09/2016

Had an overnight stay , room was old ,but very clean, bed was really comfortable. Staff were friendly and helpful, free shuttle service to the airport, very prompt,great service, we never had a meal but had a restaurant and offered room service.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is fantastic that we have our guests feel that their stay was greeted with friendliness and great service

"An airport motel"

3
06/09/2016

We arrived having driven over 12 hours from Katoomba. We were overnighting so we could pick-up our father from the airport in the morning and continue our trip of eastern Australia. The check-in seemed to be fair more complicated than it needed to be and didn't seem to be overly friendly or efficient. That's somewhat surprising given the nature of the business but recognizing that the motel's focus is more on airport departures/arrivals that could be forgiven as there were many comings and goings. Then again that happens at many hotels, doesn't it. We simply wanted a room and a bite to eat. As the restaurant was closing soon, surprisingly early for a Friday night, the service and the food seemed to take forever to arrive as I think everything had been set-up for nap time. Not top notch for sure. The food itself was tasty but expensive. I expected more from a motel geared to for the client in transit.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your honest review on our property. We value your honest review and will definitely follow up in the areas in which you have mentioned. We hope to see you back again sometime in the future.

"Great!"

4
02/09/2016

If you need a hotel near Melbourne airport and do not want to spend the big bucks, this is a great option. Only a few minutes from the airport, it is tucked away in the quiet suburbs of Attwood. It has a airport courtesy bus, hreat restaurant and only a short drive to the AQIS centre. Polite and friendly staff, clean & modern rooms.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your great review on our property. As mentioned we are tucked away in a quiet suburb of Attwood so you can have a great nights sleep without all the noise of the airport. In saying that we are only 7km away from the Tullamarine Airport which our 24hours a day, 7 days a week courtesy shuttle bus can take you too.

"Worst single nights sleep (or lack of) ever"

1
30/08/2016

We picked this because of a couple of reasons, car parking, restaurant with "dinner special" and proximity to airport. I've stayed at places across the world and this was without doubt, the worst nights sleep ever. - DO NOT get a room numbered from 1 to about 10. The shuttle bus runs 24 hrs a day at 1/2 hr intervals. It pulls up outside reception adjacent and proceeds to bang doors and offload ignorant tourists that seemingly cant figure out that its dark at 2am and people might be sleeping. All reception offered was an apology. How about telling them when still on the bus to be quiet? - to top off the location, room 3 didnt have a weather seal on the door, meaning i had to jam a notepad into the door frame to stop it rattling in a minor wind. Supposedly it was soundproofed according to reception. Go figure... - the restaurant food was good but $36 for parmi and chips is not high end. Its gouging. Dont mind paying top dollar but when i can get this plus a pot of beer at a third of the price elsewhere, this is over the top. - the "dinner special" amounted to a $15 discount. I'd have gladly given them the $15 and then some for uninterrupted sleep. Wasnt worth the discount

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your honest reply on our property. We are sorry you weren't able to enjoy a good nights sleep due to our big travel group that we had booked, but we are at the moment planning a new spot for our bus to pick up and drop off our guests so it doesn't disturb our other customers in the future. In regards to the door frame, we will have this looked at and fixed before our next guests stays in the room. We hope you accept our appolagy and give us another go for a future booking.

"Friendly"

4
30/08/2016

This hotel is lovely and the staff wonderful but If you are here for more than one night make sure the management do not put you in rooms 1 to 10. The airport transfer bus loads right outside these rooms. Most mornings people start getting on the busses around 4am. Last night it was 2am. I understand how excited most people are going on a holiday but they really should be considerate and keep the noise to a minimum.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your honest reply on our property. We are sorry you weren't able to enjoy a good nights sleep due to our big travel group that we had booked, but we are at the moment planning a new spot for our bus to pick up and drop off our guests so it doesn't disturb our other customers in the future.

"Excellent service and food to match"

5
14/08/2016

Service was excellent in the restaurant with very friendly and accommodating staff and the food was apsolutly brilliant. Hats off the chef. Rooms are comfortable and offer free wifi and pay tv and are serviced daily.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your time in reviewing our motel and Reflections Restaurant We are delighted you enjoyed your stay and servicices we offer.

"Excellent Room and excellent friendly staff."

5
10/08/2016

What more can I say? Will recommend unreservedly. The room was lovely, spotless, comfortable and quiet, beds very comfortable. The staff were friendly and helpful. Hotel is handy to Tullamarine in a quiet area. Free airport shuttle was prompt and both drivers were absolute gentlemen. Cannot recommend highly enough. Enjoy your time there.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is great that you enjoyed your stay that much that you will recommend highly. Hope to see you back soon.

"Restaurant and Staff"

5
05/08/2016

Came in for dinner, atmosphere was lovely, and the service was amazing, didn't stay at the motel drove past last night and thought we'll pop in. Very quiet place to enjoy the bit of time away from the busy city.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is wonderful that not only do we get customers come and have dinner in our restaurant because they are staying overnight with us, but due to the great reputation our Reflections Restaurant has, we get guests who come just to eat here.

"Accommodation Good service very poor "

2
04/08/2016

Stayed here tonight and the room was comfortable, clean and well appointed. The customer service was terrible. Front desk at check in Tess the receptionist was rude and not friendly and really needs to be friendly as for this reason I will not return.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your honest review on Trip Advisor, as mentioned when I called you to get to the bottom of this story, we apologise that you felt this way, and as Tess is a new employee at the front desk, more training is needed which we have already commenced in doing.

"Location, location!"

5
03/08/2016

Great motel ideally located near airport. Some rooms are freshly renovated and very quiet. The food at the restaurant is surprisingly good with a decent wine list. There is a free shuttle service (very convenient).

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for reviewing our property and we are delighted you enjoyed our service and complimentary shuttle bus service that operates 24hours a day, 7 days a week.

"Great place pre early morning flight "

5
28/07/2016

Have stayed at another chain overnight before an early morning flight but they were full so I booked best western. What a delightful surprise. Rooms are spacious, comfortable and clean. You have all the amenities you want and it's highly affordable. The room service was excellent and menu varied and interesting. The shuttle driver was polite helpful and informative. Will be staying here again .

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is great that after an unfortunate issue going to a hotel that is fully booked, you managed to stumble upon us and was grateful in doing so.

"Location and service excellent"

4
26/07/2016

Great location before early morning flight, staff fantastic, room good. Easy to locate, restaurant was an unexpected surprise, had one of the best meals in a restaurant in quite awhile, prices were restaurant prices but deserving of the service and quality of food, well done

"Location, good, room, good, room service....average!"

4
26/07/2016

Great easy location to airport and shuttle service to and from very convenient. Staff at reception very polite and helpful, room clean and tidy with decent furniture and comfy bed. Room service issue......I ordered late at 9.20pm and food arrived at 10.45pm and only after 2 calls inquiring as to the arrival time. This was annoying but my only issue with the stay.

"Why we stay here"

5
26/07/2016

We always stay here when traveling, it is so close to the airport and free bus which is great. The breakfast is really nice and the staff serving breakfast are just lovely. The rooms are clean and really comfortable bed. Great shower to which is important to me.

"Airport overnight"

4
25/07/2016

Best eye fillet ever. Staff friendly, shuttle bus convenient for stopover in Melbourne (windy rainy night). Lots of rooms, as you'd expect, beds ok, heat pump, good shower. Would stay again, excellent for easy stress free night's accommodation handy to the airport.

"Best meal we have had all year!"

5
22/07/2016

Beautiful restaurant, (ideal for a small wedding) our bruschetta, tantalising to the taste buds, scotch fillet cooked to perfection, medium rare, green beans crunchy, just perfect and potato & leek gratin amazing. Mushroom sauce excellent accompliment. Congratulations to the Chef Ashley. The best meal all year. Oh, the room is beautiful and very comfortable. Thank you. Much appreciated. Kerry & Graham from Echuca. Etain Celebrant Services.

"Somewhat rundown, Close to Airport"

3
21/07/2016

The motel clearly shows the age and in need of a complete refurbishment. The rooms are old and tired. The beds are no comfortable and worn out. The proximity to the airport is the only plus really. Try to avoid staying there if you can, but if you have to fly out at 6 am, then it can be a tolerable choice.

"Great service, restaurant and rooms"

5
21/07/2016

Great service at the restaurant and at reception. Sheldon at reception especially helpful and polite whilst wait staff extremely polite and quick with service also. Food is decent, but not huge variety for younger kids but still very nice.

"Great food experience "

5
20/07/2016

Came here on business a few months ago, and although the staff were good, being a massive foodie, I was highly disappointed in the food and presentation was below average. Told myself never book here again. The other day, due to other places booked out, I was forced to stay once more, and I was glad I did! The food was fantastic, a massive improvement. My Angus beef steak I ordered medium rare was cooked to perfection, mouthwatering, upon a clean plate brilliantly presented My go to hotel accommodation in Melbourne, just for the food.

"A great find. "

4
20/07/2016

We often travel via Tullamarine, and on too many occasions the arrival or departure of a flight makes it hard because we need to travel from Bendigo. Unfortunately the hotels at the airport are either expensive or pretty ordinary. This one offers peaceful rooms and a shuttle service. It makes it so easy. An added bonus, great breakfast and good quality coffee. This accidental discovery has become our go to place when needed.

"Overnight stay"

4
19/07/2016

Nice and close to airport, comfortable room, price value for money, walking distance to pub and restaurants, staff friendly and helpful, great that there was a shuttle to airport less than only 15 minutes away, transit made very easy, driver dropped right outside the right terminal

"Couldn't have been easier"

5
18/07/2016

One night before we flew o/s. Staff were delightful and nothing was too much trouble.. Room was clean and reasonably quiet. Great price. Courtesy bus was quick, efficient and hassle free! I would highly recommend this location.

"Close to the airport, but whisper quiet !"

5
18/07/2016

We have stayed at Best Westerns all over and we were delighted that on a search for accommodation close to Tullamarine Airport that this one came up. As I had left it a bit late to book online I phoned to book and reception could not have been more helpful despite the very early hour. We were running late that evening and phoned ahead to say we would not arrive until 10.30pm. Again very pleasant at reception which is staffed 24 hours.. Check in was a breeze ,and with clear directions on how to find the room from reception which was excellent as it is a very big motel and it was teeming rain.The room was large, comfortable and I have to say absolutely spotlessly clean - wow - compliments to the cleaning staff. It was a cold night but the ac heated up the room beautifully in minutes.Despite the fact the airport is only minutes drive away it was whisper quiet in the room. The bed was really comfy with lovely crisp clean linen. Great shower too. All in all a 5 star experience. Unfortunately as we had to be at the airport for 5.30am we missed out on breakfast . Would definitely stay here any time !

"Fantastic "

5
13/07/2016

This would have to be the cleanest motel room that we have stayed in. The staff are professional, approachable, helpful and friendly, so 5 stars for customer service which is extremely hard to find. Thank you to all staff. Extra bonus is the car parking while you are away & free Airport Shuttle bus.

"Melbourne airport"

4
05/07/2016

This is a great motel 1--15 minutes bus ride away from Melbourne. The hotel bus will pick you up and drop you off. We stayed there as we had a connecting flight and one night to kill. The rooms were well furnished with all the usual supplies. Unfortunately the outdoor pool is not heated, but this is a great setting with palm trees and lots of birdsong greeted us in the morning. the best feature of this place is the wonderful meal we had; we were sceptical about the quality of hotel food but this meal was truly superb, and we got to thank the (modest) chef personally. Great place to stay if passing through

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for enjoying an evening with us here at the Best Western Airport Motel and Convention Centre We are delighted you enjoyed your stay with us and especially enjoyed your meal from our very popular chef.

"comfortable and convenient"

4
04/07/2016

There is a huge car park but we were able to park our rental car right in front of our room. The room was cozy looking and big enough for our needs. There was a big flat screen tv, fridge, coffee set, luggage rack and two huge arm chairs. The shower room was spacious and well appointed. There is breakfast (payable/ included depending on your rates) served in a pretty dining room which also offered other meals. Most important to us, it is just a few minutes' drive to the airport, with service stations en route.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for choosing the Best Western Airport Motel and Convention Centre. It is fantastic that you enjoyed every aspect of your stay and everything we have to offer.

"For dinner"

3
04/07/2016

I have been here for dinner many times.. a friend says the best steak. The service here is excellant, the staff are very friendly and are eager to please. The atmosphere is pleasant. Quite a good menue prices are average...nice place.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for not only enjoying your stay but finding time to write a fantastic review. Hope to see you back again soon.

"Good could be better."

4
30/06/2016

Stayed recently for one night, found place easily actually by accident. Checked in while waiting for my wife to arrive from UK, restaurant okay very noisy with older travellers you get ones not do bad, given nice cold water to drink ordered a beer mmmm. Had oysters Kilpatrick very nice. Then we both had mains very large. Room not bad, big comfy, good shower, now room service chef didn't turn up, so had to do with kitchen/hotel staff and I don't think they had actually cooked anything in there lives before. Eggs looked like they had been BBQd everything else thrown on plate,complained to Head of House Keeping.....breakfast was then taken from our bill.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review on our motel. We are glad you enjoyed aspects of your stay but unfortunately the main complaint you had was about the breakfast you had in the restaurant. On that particular day we did have our chef on duty call in sick on the very last minute due to family emergency and whilst we were waiting for the next chef to arrive you must of placed your order then.

"Great stop-over"

5
28/06/2016

After arriving late on a Friday night we booked into the Best Western without any fuss. We were so pleased with our room! The bathroom and shower was huge and very clean, it looked recently renovated. The king sized bed was beautifully comfortable which was great as we were really tired. We would happily stay again if flying through.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for taking your time out on writing about the Best Western Airport Motel & Convention Centre. We are so pleased you enjoyed your stay and have mentioned you will happily stay here again.

"Overnight and day between filghts"

5
23/06/2016

Very helpful front desk staff going beyond to make the stay pleasant. Found a room for a very early chech-in. Could catch up on sleep in well darkened room whic was also quite. Shuttle service always appreciated and reliable.

"Everything in one place!"

5
22/06/2016

We initially booked here because it was close to the airport and had free parking. What a great decision. Easy book in then we went to the room - on opening the door I was speechless. I have never in all our travels come across such a clean welcoming motel room. It had all we needed, it was clean, warm and spacious. We were there for just one night on the first visit so before we left we went for breakfast...what a treat. Friendly staff welcomed us, there were many choices for breakfast including a cooked breakfast. As to the coffee...wow, really good. We returned before we left Australia for two nights and it was just as good

"The BEST Best Western that I have ever stayed at!"

5
22/06/2016

Booked this Hotel based upon reviews and it was WONDERFUL! The king size bed had a comfy mattress with some o the best pillows ever at a hotel. The lighting and heating/AC was outstanding. Lots of power outlets everywhere. The bathroom and shower was large with a nice shower that was high enough for my 6 ft 5 inch frame.The dinner was outstanding in a beautiful three sided window room with lots o small lights that look you were eating under a star lit night. Close to the airport but completely quiet. Loved this Best Western'

"Good location, recently refurbished, clean and comfortable"

4
22/06/2016

I like to stay here when visiting family in Melbourne. The door to door free airport shuttle bus is a bonus. The rooms are quiet and modern, the beds are comfortable. The restaurant has good service and food. I have stayed at other Melbourne airport hotels/motels and this one ticks all the boxes for me.

"Always enjoyable"

5
15/06/2016

I've stayed here several times, and it's always very good. This time my room was located on the ground floor under the convention centre, and it was better than I anticipated. It appears that these rooms have recently been renovated. The bed was comfortable and all the necessary amenities are present. Dinner was lovely and the breakfast options were also great - though neither can be considered cheap.

"Was stuck at airport after cancelled flight. "

5
11/06/2016

Found myself stuck at Melbourne airport and a cancelled flight at 7pm at night a very bad situation to be in travelling solo and not knowing anything about how hotels operate when flights are cancelled. Was booked this hotel by visit Victoria desk downstairs at airport the last room. At $217 a night very expensive and not a happy camper out of pocket. The shuttle bus were terrific the room spotless shower wonderful full mini bar I had room service as well very nice and extremely cheap. Staff wonderful. Only stayed probably 10 hours in the place I did hear people moving suitcases outside and the planes but was no bother. Would I stay again under different circumstances yes as it was very convenient door to door service just book well in advance and get a good price.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your kind words. We are glad you enjoyed your stay and have decided you will stay again in the future. In regards to the price, as you booked through the Traveller Services Desk at the airport, they take commission on every booking as they are a third party site and if you were to book directly with us next time the price will be cheaper.

"Convenient location near the Airport. Value for money."

4
11/06/2016

I only needed a bed for the night after arriving in the evening from Dubai and travelling on the next morning. The room was booked by phone from the airport and the shuttle bus picked me up 5 minutes later! The room I had (room 35) was your typical old school motel room which had undergone a little facelift but was still a bit tired. It was clean and comfortable however and was all I needed for the night. The shuttle bus dropped me of right on time the next morning. I would recommend this place for overnight stays near the airport.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review on the Best Western Airport Motel & Convention Centre. We are glad you enjoyed your stay and will recommend our property to others.

"Convenient with friendly staff"

4
10/06/2016

We stayed for one night on our way out of Melbourne. It is so convenient to the airport and you can leave you car there at a low price and catch the airport shuttle that goes often. Room was clean and well maintained. Not particularly modern but quiet and peaceful. It is ideally situated if you are visiting Melbourne being close to the freeway or live on the eastern side of Melbourne and just cant face battling your way throught the traffic for an early morning flight!

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your response and as stated we are placed very close to the Tullamarine Airport that is well suited for those early morning travellers.

"Nice and convenient place for short stay in Melbourne."

4
08/06/2016

We booked 3 rooms for a one night stay as it is near the airport. The place is situated in a friendly and nice neighborhood. You feel safe and at home. The reception is friendly. Shops and restaurants are available nearby although they are small setup. The rooms are clean and of good size. All are equipped adequately. Parking is near the rooms. However, the restaurant is open at 5pm onwards. Overall, it'll be very convenient for anyone flying in or out of Melbourne.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your great words on our motel, we are glad you enjoyed your stay and hope to see you back again soon.

"Another great stay"

4
06/06/2016

We had another great stay at the Best Western Airport Motel and Convention Centre. We live in North East Victoria so this motel is ideally located on the outskirts of Melbourne close to the airport. Reasonably priced, clean and comfortable with a nice breakfast. We stayed in a room close to the swimming pool which was really quiet and it's great being able to park your car right in front of your room.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for taking your time in reviewing our property. As you mentioned we are a motel type accommodation therefore we do have free parking on the night you stay with us with the convienience of having your vehicle parked right outside your room.

"Night stay prior to flying"

4
30/05/2016

We find the location and transfer to airport service excellent. Previous stay were upgraded to better unit but found the basic unit this time quite acceptable. Will stay here again. Pick up from airport service was prompt.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your excellent review and hope to see you back again soon

""BEST" Best Western"

5
24/05/2016

This is the best Best Western hotel I have ever stayed at. The rooms were very clean, good water pressure, and very friendly staff! The rooms have mini bars in them. The wifi worked great everywhere I went. The room we stayed in even had three beds. They give you plenty of towels and pillows. It is only a few minutes from the airport and they provide you with a shuttle.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Wow, thank you for your lovely comments especially when stating "This is the Best, Best Western hotel". Hope to see you back again soon.

"Clean, friendly"

4
18/05/2016

The rooms are clean, spacious and well equipped. Staff are friendly. My meal at the restaurant was good. Overall it's good value for money. My only hesitation in recommending this hotel is that I found my room to be somewhat noisy and was awakened early by the airport shuttle and other guests.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is fantastic you enjoyed your stay and the hospitality given by our staff both in reception and the restaurant. In regards to the shuttle noise, next time we will allocate your room further from reception.

"Great location near the airport"

4
18/05/2016

The hotel was a perfect start to our long weekend away. Close to the airport a shuttle service and parking made easy by the location. The only complaint was some late night noise of other hotel guests returning late to their room. The beds in our room could be updated.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review and it is fantastic that as stated "It made a perfect start to your long weekend away".

"Bed too soft. Pillows lacking substance. "

2
17/05/2016

Single night prior to departing on an early flight the following day. Thought I would make it easier on wife and son by staying close to airport (we live in rural town 90 minutes away) As a frequent traveler for business I stay in a lot of motels, and whilst the welcome was present on arrival and the room was clean and tidy the beds were way to soft. So soft that you disappear into the mattress the pillows lacked any substance and reminded me of airline pillows. Very little sleep was gained and at $200 for the night it was very expensive

Airportmotel3049, General Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Dear Talhun69, Thank you for your time to do us a review. I am glad to see that our front desk staff meet your expectation and our room is tidy and clean. Could you please kindly email me directly to [email protected] regarding the mattress and pillow issue, I would like to know more about your stay so i can follow up this issue myself. Kind Regards Bobby Lu General Manager

"Well run - friendly accommodating staff - good facilities"

5
15/05/2016

Good quality, quiet, comfortable, clean, well equiped rooms. Good conference facilities. Good food. Airport pick up and drop off as required / desired. Nice dining room - reasonable choices and great breakfast. Local bus to CBD across the road. Have stayed several times for meetings and conferences - aways good.

"Nice Place, close to airport but noisy at night."

3
12/05/2016

Motel is nice and staff are friendly, However I stayed in room 1 and it was right next to where the airport shuttle bus pick up and drop off spot is. People are heading to the airport ALL hours of the night and don't care that Im trying to sleep. I would stay here again but NEVER in room 1,2,3,4 its to close to this shuttle bus spot. The Motel should really think about moving the shuttle bus location. Thanks.

"Nice enough hotel, convenient location"

3
10/05/2016

Only stayed a night before our flight. The hotel is pretty much out in the sticks but good enough location to the airport with a shuttle (the reason we stayed there). It is pretty nice though the restaurant is overpriced and underwhelming - food made both of our party feel sick. As for staff, they were odd - made both of us feel uncomfortable at any request.

"Trip "

2
08/05/2016

We have used these guys on a number of occasions now and the last two times has been less then average. We arrived back in Melb today 8th May and had to wait 45minutes for the bus to come pick us u from the airport. In that time we seen at least 6 jetport, 4 busy beaver, and 4 Andrews buses and still no best western. After 3 calls to reception and the bus just driving past us it came and not even an apology for the delay. I think we will be looking for somewhere else to go

"Noisy !"

4
07/05/2016

So noisy it's like the walls were made of paper. We could hear our neighbouring rooms guests on the phone, boiling the kettle and getting up at 430am talking, packing their car etc. so awful as we really needed a good sleep. On a good note the buffet breakfast was awesome & the staff in the restaurant friendly & helpful.

"Good clean accomodation "

4
05/05/2016

Stayed here for a few nights whilst working locally. Comfy clean and relatively quiet rooms walk in shower. Tea and coffee facilities flat screen telly. No gym though. Busy airport shuttle too Restaurant was a surprise reasonable food at not bad prices.

"A good choice for early flights "

4
28/04/2016

We've stayed at this hotel 3 times before early flights it's a decent option with rooms quieter than the budget options right at the airport. Our room was clean and quiet. Wake up calls were delivered on time and the free airport shuttle ran on time but you do need to book it the night before as it does book out. There are a small group of shops within walking distance if you need anything last minute or snacks. Check in and check out were efficient and rooms were available immediately. They can also offer car parking for the duration of your trip at competitive rates. A good airport choice.

"Good for airport needs"

3
25/04/2016

A little bit away from airport but shuttle bus runs regularly. We flew in late at night and we were hungry - no food options nearby, so be prepared for that. We initially booked a room with a balcony on our first night here, and got a ground floor room in the renovated block...it had a balcony, but no door to get onto it. We changed rooms, and got the balcony, but we were frustrated and over it by this time. We were also staying here on our way home from our holiday as we were leaving our car there and flying in late at night. We chose to book a cheaper room (twin superior) for our return, and it was just as good as the more expensive option, if not better - ground level, and away from all the noise.

"Close to the airport"

4
24/04/2016

The staff were friendly and very helpful. An upgrade was given upon check-in. The room was comfortable. Close walking distance to a pub and shops. Bus service outside doors to the train station to go into Melbourne.

"extremely convenient"

4
24/04/2016

We stayed at this hotel on two separate occasions - the night before we left for Tasmania and the night we returned. The staff was very helpful; they waited patiently for our on-line booking to go through when we found a lower room rate on-line. The hotel stored our excess luggage for one night at no charge, saving us from schlepping extra bags on our short excursion. The shuttle service to/from the airport was convenient and expeditious. On both occasions the room was clean, and we liked having in-room mini-fridge and tea service available.

"Surprisingly good choice"

4
16/04/2016

Others have mentioned this motel's proximity to Melbourne airport, and with an early morning flight onto Auckland as the final leg out to see our grandchildren, it made the perfect choice. The motel provides a 24 hour minibus shuttle back and forth to the airport with the drivers, James, Tom and in particular, Mike offering helpful tips and advice to ensure that we made the most of our 2 nights stay in the Victorian capital. Our stay in one of the units was comfortable from the word go, as we arrived off a very long-haul with Emirates at 10am well before the official booking in time of 2pm, and we were promptly shown to our room where we fell fast asleep until late afternoon, ( no charge). We chose to use the motel's dining on both nights, with the first night's seafood liguinie a real standout, as Melbourne is ridiculously expensive in all the bars and restaurants. This avoided the need to use dirty Southern Cross railway station in Flinders Street late at night when catching the grossly expensive Skybus back to the airport, for the motel's prompt and reliable free shuttle back to our accommodation.The staff and management were particularly helpful and informative. Thank you and highly recommended.

"Noisy, but good shuttle service to airport"

2
14/04/2016

This is exactly what it says, a motel, with ground floor rooms around a car park. Car doors and room doors opening and closing until the early hours. Unfortunately I had to leave for a very early flight and had only had about 2 hrs sleep. Reception staff were helpful. Room was spacious and very clean. Could not adjust the height of the shower as it was impossible to tighten the wing nut sufficiently, so showered with one hand whilst holding the shower head in position with the other. Toilet seat had not been fitted properly and would not stay up. Very unlikely I would stay here again due to the noise.

"Good Choice"

4
10/04/2016

Great location for the airport, in a nice area and good wee pub within walking distance for bistro dinner. Room clean, well presented and bed comfy. Would recommend for someone wanting close to airport.

"Very Good Service"

4
06/04/2016

Having previously stayed in a "Budget" hotel near another airport, for just a slight increase in cost this hotel, the in room facilities, the restaurant and free airport shuttle service make this hotel a far superior option. Just 15 minutes by the free shuttle bus to the airport, the service was excellent. Bags carried to the room, a great meal in the hotel restaurant...well done chef my seafood linguine was excellent...this is a no brainer for a pre flight accomodation.

"Gets the job done, and oddly good room service"

3
05/04/2016

Most people stay a airport motels because they're planning to use the airport, and we were no exception. At this point in the trip, it's more about utility than luxury or sight-seeing. This property is comfortable and clean enough, if a little rough around the edges. It doesn't exceed or frustrate expectations for its segment except in a couple areas. The paid internet was atrocious -- some piece of routing equipment is not behaving correctly, as the wireless signal is plenty strong, but connections get dropped and then re-established in a never-ending cycle with a period of about a minute. On the other hand, I ordered what I thought were some rather "ambitious for a motel restaurant" room service meals like lamb chops and barramundi, and they were pretty fantastic. I mean -- really really good! Also, the complementary airport shuttle service was punctual and well-run. It's not the proverbial Ritz, but it is pretty much the proverbial airport Best Western... with a great kitchen.

"Good choice for airport"

3
03/04/2016

We stayed here one night after landing in Christchurch. It was fine, clean, comfortable and convenient for the airport. They provide a speedy free shuttle service to and from airport which was helpful.

"Ok"

4
28/03/2016

The second time we have stayed here. Reception excellent. Room tidy and clean. Like most motels it appears they are not prepared to employ a quality tiler to repair the bathrooms. Broken tiles, shabby repair and finish. We slept well in a comfortable bed and quiet room. The restaurant meal was excellent. Wonderful flavours complimented with lovely wine. Shuttle to the airport is very reliable, though the wake up call did not happen. We will stay again. Cheers.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your lovely words on our property. We are delighted you enjoyed your stay and have stated you will stay again.

"Drive in motel"

3
24/03/2016

Typical of a drive in motel in a suburban area. The advantage of this motel is the proximity to Melbourne Airport and the fact that we can avoid driving through Melbourne City itself. The rooms looked like it had been recently renovated, so it was fresh looking and had the modern amenities like free Wi-Fi, TV, bar, etc. The room was clean when I checked in, beds were made. Thought the sound insulation wasn't very good as you could hear your neighbour, thankfully they went to bed pretty early and wasn't particularly noisy. The pool area looked a little sad though. Check-in or out was easy and front office staff was friendly. My only unhappiness during my stay there was that housekeeping went into my room despite a "Do Not Disturb" sign and the housekeeping staff forgot to pull the door shut after cleaning the room. Luckily, nothing was taken from the room but this makes you wonder if the do not disturb sign meant anything at all.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review We take all reviews seriously and will definitely bring up the issue with our Executive Housekeeper.

"This was not a four star motel"

3
23/03/2016

Our stay here was very ordinary. The room was very noisy and the walls must have been paper thin, we could actually hear the guest next door snoring, not to mention all the other noises such as shower, toilet flushing conversations etc etc. Very disappointing stay. Also being called the Airport motel, I was expecting it to be right near the airport, but it was about a 7km drive to airport!! Kicking myself when we saw the motels at the actual airport!!

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for taking your time to write a review on our motel As mentioned we are 7km away from the Tullamarine Airport but we do have a 24 hour courtesy shuttle bus that can take you to and pick you up from the airport.

"Good option close to the airport"

4
22/03/2016

I stayed here on my first night in Australia. After a late night arrival I especially appreciated the shuttle transportation from the airport -- easy to find, pleasant driver, fast arrival at the motel. My check-in was instant and my room was pleasant, clean, quiet, with wifi. My only disappointment was that the swimming pool was not up and running, but the morning after my arrival was too chilly to swim anyway.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for choosing the Best Western Airport Motel and Convention Centre as your choice of accommodation. We are glad you enjoyed your stay and all the services we offer such as the 24 hour shuttle bus service.

"Excellent find"

5
21/03/2016

This is the second time of staying here before returning to the UK. Very comfortable room, lovely food and good wine, friendly and really helpful staff with efficient transfer to airport. Great value for money.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is fantastic that you enjoyed not only your first stay but the second time you stayed with us as well. We are delighted you labelled our motel as a great find.

"Good stay close to airport"

3
20/03/2016

A comfortable stay. This is a large motel.The nearby Hotel was a good meal. Free WIFI and not too noisy. Although people come and go at odd hours for the airport and you can be woken if it's next door.The motel restaurant was on reduced service.

"Who trained this amazing Chef?"

4
17/03/2016

Rooms were basic, location in the middle of nowhere, but 10min from airport. No options for dinner but the restaurant.... but WOW!! Best Paella, great wine, great service. What a find. Loved the food.

"Disappointing"

3
15/03/2016

While staff were excellent the bed and pillows were very hard & not comfortable so didn't have a good nights sleep We stayed & paid for the package that included 7 days car storage and shuttle to and from Melbourne airport Drop off was OK as they have set times to leave Returning wasn't OK we phoned as per instruction & waited but after 30 minutes & no pickup we called again then after another 20 minutes FINALY after nearly an hour of standing around they turned up dropping other passengers off Definitely won't stay here again

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your honest review on our property. As mentioned we do have a courtesy shuttle bus that can take you and pick you up. Unfortunately when you made the call the first time, you were waiting in a wrong spot and unfortunately our bus is only licensed to pick up guests at the one particular point. The bus driver did go numerous amounts of time to get you but as you were in the wrong spot couldn't locate you.

"Good over night stop"

4
09/03/2016

Great facilities and the pool is nice. Restaurant looked expensive for what it was (although we didn't visit it). The wifi was very poor but the rooms were clean and staff attended to any needs we had. Again, although we didn't use it, the free airport shuttle bus is a great advantage.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review and we are glad you enjoyed your stay with us.

"Over night stay"

4
09/03/2016

The family and I stayed here before we fly in the morning. Pretty centre location. 10 minutes to the airport. The rooms are very clean and well maintained. Parking out the front of the room and free wifi. The front office staff we very friendly and helpful.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is great you enjoyed your stay with us and found our staff to be very friendly and helpful with all your needs.

"Good basic airport hotel"

4
05/03/2016

Room was worn but very clean. The bed was comfortable and provided a good night's sleep. The hotel staff were welcoming and assisted when needed. The restaurant provided good food and drink options and we enjoyed a light dinner with drinks. The area was quiet and afforded the environment for a good night's sleep.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for taking your time in reviewing our motel. As mentioned as we are not located exactly at the Tullamarine airport it does give our guests accommodation in a quite location compared to guests staying right at the airport.

"Airport accommodation but a bit far away"

4
02/03/2016

Nice to have the free shuttle but you have to call the motel for airport pickup when you arrive. Bit of a drive, about 15 minutes but great facilities. Quick check in, pleasant staff, large room, very clean, kettle, tea and coffee and cookies, stocked mini bar if you want to purchase some items. Booked the shuttle for the next morning to the airport, arrived early, nice and efficient.

"Melbourne airport Accomodation"

5
27/02/2016

Have stayed at Best Western Airport Hotel near Melbourne Airport many times over the last 10 years.Always clean,staff are very helpful.Would not choose anywhere else to stay when needing to stay overnight before an early morning flight.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for the great words and it is fantastic that we have such loyal guests who always choose the Best Western Airport Motel & Convention Centre for their accommodation of preference.

"It's alright for short overnight layover"

4
25/02/2016

It's located 15 minutes away from Melbourne airport and they offered 24-hour free shuttle service so this was the key reason why we stayed there as we had a late night flight and an early flight the following day. We waited about twenty minutes for the shuttle bus at the airport which I hope they could be quicker next time (so call them once your plane is on the taxiway if you only have carryon). This is more like a motel and the rooms were reasonably large but was clean. The TV is large. Bathroom was clean. No mould spotted. Furnishing and decor a bit weird but passable. Free computer to use with printer at the lobby which was handy. Free wifi included. Will stay again if we only have a few hours to stay overnight and needed to get to the airport quick fast. Price is on the expensive side for what it's worth though, as nothing really stood out apart from its location.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review on our property, As mentioned we are 10km away from the Tullamarine Airport, so depending on where the bus is when you make the call the bus may take up to 15 minutes to arrive. As also mentioned we do have complimentary wi-fi and Front Office work station for our guests.

"Always good!"

5
23/02/2016

I use this hotel often, as the check-in is quick and easy, apartments are convenient, great shuttle to the airport and I am able to leave my car for a nominal amount whilst I'm away. Lovely meal in the restaurant, clean room, generous amount of towels and toiletries and very polite desk staff. And when I pick my car up after a long flight I'm on the right side of town too!

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your fantastic review on our property, It is fantastic to have guests who not only receive the great service the first time they are with us but each and every time.

"Tussen stop van de reis"

3
23/02/2016

Nice and clean rooms with friendly staff... Nice surroundings in a quiet neighbourhood....nice breakfest buffee.... A nice place to stay for a trip to the City and visiting family or friends. .. a good start for the great ocean road........

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
We are very pleased that you were able to start your vacation to the Great Ocean Road on a good note by having a fantastic stay with us.

"Motel"

3
21/02/2016

The people were friendly, the food just marginal. Had dinner and though it was late, it was not especially good. It was farther from the airport than I anticipated, however, the shuttle was good. It would be better for them to have a ramp for guests and their bags in place of the small sloped area and curb. The space into the reception area is small enough without trying to maneuver the entrance.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for taking your time in writing a review on our motel and we look forward to your next visit.

"Nicely appointed for a restful visit prior to international flight"

4
20/02/2016

Were so tired when we checked in to the best Western Airport Motel, and also hungry. Our room was quite nice and reasonably priced. We ordered room service dinner, and were told it would take 45 min. We asked that it be delivered as soon as possible, and it was there in 15 min.! It was also very tasty. There is a free airport shuttle, and the staff were quite friendly. Recommended.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for the fantastic comments and we are very pleased that you will recommend the Best Western Airport Motel and Convention to others.

"Good quality"

4
19/02/2016

We were a big family of 7 people. Stayed in three family rooms for one night. The rooms were very nice, clean and comfortable. The staff (Chinese speaking) was very professional and friendly! We enjoyed the dinner at the reflection area, but there were many little sands in my seafood rice meal. The airport shuttle bus was the best thing for travelers!

"Happy Nights"

5
16/02/2016

The staff were brilliant and happy to help. The room was clean and well stocked. I only stayed for one night but I honestly couldn't fault my stay from the time they picked me up at the airport, checking in (late night), the room, breakfast and checking out they were happy and polite. I had had a long flight and was exhausted this motel was just the tonic. On my next trip I will defiantly be booking here again and telling my friends

"Valentines Day Stay"

4
15/02/2016

Beautiful room. Clean, tidy, free Wi-Fi. Checked in then had dinner in the Atrium styled restaurant. Wonderful food, Lamb Rack / Chicken Parma and the Creme Brulle simply wonderful. Staff were very helpful & friendly. Won't hesitate to recommend. Many thanks William and Sally Held.

"Good price, bad stay"

3
12/02/2016

The price of the room was good, the staff were helpful and the room a good standard but what let us down was being placed in room # 1 directly opposite reception and the meeting point for the airport shuttle bus. This meant groups of noisy travelers congregating outside our room all through the night and the bus driver sitting with his radio blaring at 3am. None of this conducive to a good night sleep.

"Exactly what you need"

4
11/02/2016

Just what was needed. A nice room, close to the airport. Strong Wifi and a nice dinner menu. Offers frequent shuttles to and from the airport. A well run establishment. Stayed in a standard double room, plenty of space along with hot beverages provided free of charge.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is fantastic that you found us "just what was needed". As mentioned we do offer our guests wi-fi which is complimentary to all our guests.

"Quiet, comfy and welcoming!"

5
09/02/2016

Don't let the fact that this hotel is not at the airport put you off as it is so easy to get there and well worth it. I simply called the hotel from a free phone in the airport and the minibus came within 10 minutes to pick me up and I was dropped off the next morning in plenty of time for my onward journey! The hotel itself isn't grand on the outside but the room was lovely and very clean. The power shower was excellent and very welcomed after travelling for 24 hrs! The aircon was cool and quiet...perhaps a little too cool but only because the bed was so comfy that I couldn't bring myself to get up to switch it off! Had a quick bite to eat in the restaurant. I didn't want much as I had eaten lots on the plane so went for the bruscetta but it was huge a d absolutely delicious. Throughout all the staff were very welcoming :)

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is so great that you found all aspects of your stay enjoyable, from the shuttle service to the accommodation room to the restaurant and finally the staff.

"Excellent staff make this a winner"

5
08/02/2016

We have held a meeting here for interstate staff every year for the past three years. While the rooms are basic they are always clean, the food is consistently good, but the staff are what makes this motel great. From the bus driver, to the cleaners to the front of house staff and conference organiser. Unfailingly polite and professional and nothing is too much trouble.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is fantastic that not only do you hold your meetings at out property, but find that all our staff are at the highest professional manner possible.

"Good choice"

4
08/02/2016

I have stayed here before but this time chose an Executive Deluxe Room. I requested a quiet room and was put in the Convention Centre area. It was very quiet the whole night. The room was pleasant and well equipped. The bed was a little hard but nothing too extreme.The airport shuttle was excellent, leaving on time and getting to the airport in good time. The check-in staff were friendly and efficient. My overall experience was very good and I would recommend this hotel without hesitation.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
We are very pleased you enjoyed your stay and will recommend our motel to other future guests.

"Proper service for value"

4
06/02/2016

Stayed one night there. Rooms okay and above usual Best Western standards in Australia. It's about a 15 minute drive from the airport with an efficient free shuttle. Note that the pool was out of order february 2016.

"Up To Its Usual Standard"

4
03/02/2016

We have stayed a few times. Rooms are clean and well appointed. Staff friendly and helpful. Mini bus pick up and delivery to airport is great. I am not sure what standard of room we generally have but we have never been disappointed. Only issue was pool was closed for maintenance during very warm weather which may disappoint some.

"1 night, basic room"

3
01/02/2016

We stayed 1 night between flights, so selected for ease of getting to & from airport, and cheap nightly rate. You get what you pay for, so room was basic and dated. Upon arrival our door wouldn't lock-quickly fixed by staff. Waited 30 mins for courtesy shuttle bus at airport, (so allow plenty of time). Shower screen not able to be closed without leaving bathroom sliding door open! Limits privacy and is awkward. Curtains don't meet up so a stream of light comes in. Maintenance staff making noise right out front early in morning. Didn't use restaurant or pool so can't comment on these. ****Please get the courtesy bus driver using an ear piece instead of answering mobile while driving, much safer. ****

"Pleasant stay"

4
01/02/2016

We had a pleasant stay here and utilized the timely shuttle service. Check in and out was smooth and rooms are well appointed and clean. Only negative for me was the noise as the rooms are terribly soundproofed, you can hear every conversion from next door. Maybe not a good choice for light sleepers. Other than this, a decent hotel!

"Amazing service overall...."

5
30/01/2016

I stayed overnight for business. Room was spotless and the service was amazing. Had breakfast ...which was good and the hotel staff were more than welcoming and customer service based..... Julie and Athina were amazing and especially attended to all of our needs...very friendly and Very professional.....

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for staying and enjoying your visit at the Best Western Airport Motel & Convention Centre. We are pleased you were able to enjoy breakfast in our Reflections Restaurant and appreciate the service we were able to offer you.

"Excellent corporate hotel - cheap parking!"

4
24/01/2016

Great staff, nice rooms, airport shuttle service, plus cheap car parking. Hassle free stay, thank you. Highly recommend to corporate travellers. Much easier than having separate car parking and hotel stay. Really convenient and customer focussed hotel.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review It is fantastic you enjoyed your stay with us and hope to see you back again soon.

"Great airport hotel."

5
24/01/2016

Stayed two nights at this hotel. It was clean, quiet, and our room was newly renovated. The staff where excellent especially Bec at the front desk who helped us no end. Breakfast of either continental or full was good and had good selection. Dinner was well done and of excellent quality. The steaks we ordered were cooked exactly as we had ordered them. One staff member stood out in the restaurant and that was Athena. The coffee from the barista was strong which was exactly what was needed first thing in the morning. If there was a let down it was the pool area. The tiles were lifting in places and you have to use your room towels which meant you had wet towels in the morning unless you asked for clean ones afterwards. Be careful upon entering the pool itself as there is no anti slip strips on the stairs and they are quite slippery as I can attest to personally.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for taking your time in reviewing our motel. It is great that you felt that our staff gave exceptional service and I will definitely let those staff members that you wrote about know of your fantastic comments. In regards to the pool, since writing this comment we have addressed the pool and fixed the issues arose.

"convenient"

3
20/01/2016

We had a late night check in and chose this hotel for the price and availability of a free 24 hr shuttle bus. Signed up to the free Best Western club on arrival and got a late checkout (extended by up to a couple of hrs). The room was large and outdated, but comfortable for our needs. There were strange sounds coming from the bathroom (unsure what they were) and if you like your sleep ins, maybe not the best place as early in the morning people tend to wake you up by rolling their luggage past your room to their vehicles which are parked just in front. It's fine for an overnight stay which is what we were there for, in order to easily access the airport the next day.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your comments on Trip Advisor We are glad that our motel was suitable to your needs and you took advantage of our 24 hour shuttle bus service.

"free shuttle, 24 hr check in"

4
17/01/2016

got the hotel for the hotel shuttle and late night check in. Many hotels do not offer these services. The room was clean and comfortable. A bit more expensive than I thought it should have been. Also had a pub, but did not go to that. In room mini bar and snacks. Did not try anything, but available.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
As mentioned we do offer a 24 hour reception desk and 24 hour courtesy shuttle bus for the convenience of our guests.

"one night stay stopping over"

5
16/01/2016

Stayed one night at this hotel arriving late evening and leaving mid morning next day. We had a lovely family room, nicely decorated and very comfortable. Was nice to sleep in pleasant surroundings after long-haul flight. Next morning we awoke early (pesky jetlag!) so headed for breakfast. The breakfast room was light and airy and the girl that was on duty was lovely. Really friendly, interested in the detail of our trip. Breakfast had a great choice too with huge croissants ! A thoroughly warm welcome to Melbourne. Would recommend if you need a hotel near the airport. Free shuttle bus service too.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is fantastic that you enjoyed your stay and even managed to find the time to enjoy our buffet breakfast in our Reflections Restaurant.

"Good location to stay if flying from Mlbourne Tullarmine airport"

4
10/01/2016

This motel is close to the airport. It has airport shuttle service which is free and also car parking when u stay if free not like a lot of other hotels in the area. They can also arrange for long term parking for your car at a very reasonable rate while u r away. Restaurant was good and staff very pleasant. Pries more reasonable than hotels right at airport. Will be staying here in future when travel from Tullamarine

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your kind words on our property. As mentioned whilst you stay overnight with us you can park your car here free of charge and leave your vehicle here for a low rate of $8.00 per day whilst you go on holidays.

"Good quality quiet sleep close to the airport"

4
06/01/2016

A standard motel but in a very quiet location, good beds, clean, and good value for money. They run a shuttle bus to and from the airport. I would choose here again if I needed somewhere close to the airport. Only bug bear was that the housekeeping staff rapped on the door at 9:30 - check out is at 10 am, I would expect them to know that if you haven't checked out and you're only there for one night, wait to do the housekeeping until you've checked out!

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for taking your time in writing a review on our property. We are delighted that after staying with us you would choose us again if you were to stay near the airport again.

"Near Airport Motel"

4
02/01/2016

We stayed just one night after arriving from overseas and continuing our journey by car. I'm not sure we would have found the motel without our GPS as there were quite a few twists and turns from the airport. The room was a good size and comfortable. There is no noise from the airport, but there was noise from very late arrivals who didn't seem to have a problem with calling out and getting into their unit at 1.15am! There is a local pub not far away which served a decent meal.

"Ideal for what we needed"

5
27/12/2015

I stayed here with my two kids Xmas eve before picking hubby up from a 7:10am flight Xmas day. Although the restaurant wasn't open being Xmas eve (fair enough) we were given a room service menu, however decided to walk 5mins to the pub for a good meal. The pool was clean and served my kids well on the 35degree day. Clean tidy rooms, very comfy beds, staff fine, very convenient location cation (ten minutes by car to airport). Hubby called when he landed, so by the time I got to airport he had collected his luggage and ready to go.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is great that you were able to enjoy Christmas Eve with us here at the Best Western Airport Motel & Convention Centre and your kids were even able to take advantage of our outdoor pool.

"Great hotel close to Airport"

5
07/12/2015

The staff here are amazing. They made our stay a very pleasurable one. Breakfast is great. Close to Airport, although a little challenging to find on our first trip...did not have a GPS yet. Other than that we thoroughly enjoyed our stay.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for choosing to write on the Best Western Airport Motel & Convention Centre. It is great that you truly liked our hospitality and mentioned our staff as being "Amazing".

"Most welcoming "

5
05/12/2015

Made extremely welcome. Staff advised best way to get into Melbourne and were very friendly. Lovely room - executive - very clean and well stocked. Pool looked inviting but too cold to go in! Would definitely come back. Really close to the airport but no aircraft noise so highly recommended.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
As mentioned we do try to accommodate and help all our guests with any inquiries or questions that they may have. We do also as mentioned have an outdoor pool and hopefully the weather will be a bit kinder on your next visit.

"3.5 stars rating : adequately spacious guest room and nice food"

3
27/11/2015

My family checked into the hotel around 10pm and checking in was hassle free. However, I'd missed their restaurant hour so had to order room service from their snacks menu. We ordered a small pizza and a chicken pie. The pizza was plain - only cheese topping but it was quite nice still. The chicken pie was surprisingly very delicious - big chucks of meat! The guest room is spacious enough and functional. Journey from airport to the hotel is around 10minutes (no traffic).

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your words on our property. We are pleased that even though you weren't able to dine in our restaurant you were able to choose and enjoy something off our snack menu.

"One night stay"

4
26/11/2015

I had to get to Perth for my Father's funeral and the staff were so caring and helpful. The room was clean & comfortable and they even looked after my car while I was away at minimal cost. I shall be staying here again.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is great you not only enjoyed your stay with us but found that even after you left we were able to accommodate your needs.

"Surprise"

4
25/11/2015

Large room. Clean! I was kinda surprised how nice. Checkin people were nice. Asked if I need airport transportation, advised about parking. In the morning their computer printer wasn't working and guy at the desk printed out my boarding pass without charging me the $1. Single story building. 20 mins from airport. Will stay here again and do recommend. FYI restaurant is a little weird but good.

"Pleasantly surprised "

5
19/11/2015

I had a meeting near the airport today and the usual airport hotels had nothing sub $300 per night. I have stayed at best westerns before and it is a bit hit and miss. So I thought I would give this a try as it was reasonably priced. From the phone call confirming for the booking and the cleanliness of the top through to the shuttle bus and even having toothbrushes for those forgetful ones I was very happy I chose to stay here.

"We had missed a flight."

4
17/11/2015

Great that breakfast was still on, helping to soften the frustration of missing that flight. We needed to fill in a full day, it was an easy walk to the shops. Comfortable room, will stay next time we have an early flight.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your time on writing about the Best Western Airport Motel & Convention Centre. It is great you found the rooms comfortable and will stay here the next time you have an early flight.

"Location."

5
17/11/2015

Location to airport is great and rooms clean and comfortable. Staff all excellent and friendly. Meals from restaurant very nice and breakfast good value. Long term parking option great for airport travel.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
We are pleased you enjoyed your stay with us and look forward to seeing you return soon.

"My visit was for work purposes"

5
17/11/2015

I travel to Melbourne regularly for business, and I stay at Best Western Airport Motel & Convention Centre. The first time I did so, was because it is convenient to the airport, without being too close to the airport. Each time I have stayed there, the rooms have been very clean, the staff are very friendly and helpful, the breakfast selection is extensive, and if you have a chance to have dinner at the Best Western the food in the restaurant is really superb.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is so wonderful to hear that we have guests who stay with us not only when they travel for business purposes but return for personal reasons as well.

"perfect for that early morning airport run"

4
14/11/2015

stayed here a couple of times. They offer a airport transfer service which is great. Rooms are clean comfortable and quiet. resturaunt available or a short walk to the pub. Ideal place to stay prior to catching your flight or flying in late.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
As mentioned in this great review we do see ourselves a great place to stay before or after catching a flight as we are not directly at the airport and therefore miss on all the airport noises as well as having a free shuttle bus service that can pick you up and drop you back off at the Melbourne airport.

"Nice hotel close to Melbourne airport"

5
14/11/2015

When we arrived at Melbourne airport and exit the secure zone of international terminal we found that there is a free phone to dial Best Western for arranging the free shuttle. The phone is located in Travellers Services Bureau so no need to worry for the roaming huge prices. There we were given a map where exactly to find the bus. Motel is probably 10 minutes by car to the airport. Our room was big and clean. Beds were great too. The staff were helpful and friendly.

"" Location ......""

4
13/11/2015

We stayed on the evening prior to an early morning flight oversees, and found all the Staff to be friendly, attentive and most helpful. We availed ourselves of the free Courtesy Bus to the Airport after a most comfortable Stay.

"Nov. 3, 2015 visit"

5
08/11/2015

Got to motel after a month of touring in a campervan. What a wonderful room . Very clean and comfortable; complete with frig and fully stocked minibar. The motel has a fabulous restaurant which provides breakfast and dinners with excellent service. Is located in residential area about 10 minutes from the airport but has it's own restaurant for this reason. Staff is extremely helpful. Busline to city stops right in front of the motel. We got lost in Melbourne and couldn't find our way back to the motel on public transport. One call to the motel and they texted us exact instructions on how to get back using the train and bus. Free van transport to the airport. Close but not under the flight path so very quiet. Will use again if in Melbourne. And we got a great price on Orbitz for the room for Melbourne Cup Night.

"Overnight Stay"

5
08/11/2015

Travelling from Hobart to Auckland via Melbourne. We have stayed in this motel on previous occasions when travelling overseas. The Service is consistently excellent, the room was very clean and comfortable, Reception and Restuarant staff were very friendly and helpful. The Shuttle service is fantastic.

"Great staff and hospitality"

5
04/11/2015

Thank you to everyone for looking after me on my recent overnight stay. My flight to Bali was cancelled and they went out of their way to help me. Look forward to staying with you again very soon. Best regards Gail.

"Could be better "

3
02/11/2015

The place is generally a lot more run down looking than in the photos, but naturally they may have been based on a few years ago. When we first arrived we were told we couldn't pay upon checkout despite the website we booked through saying the contrary, which messed with our payment plan. They didn't offer us any alternatives nor to leave a passport or valuable item as a bond. Food has been good. Room service however; attendants were all rude or just too shy to speak. A simple hi how is your evening going is enough to please me, food was handed to me not brought into my room as I expect in most places that offer this service. They messed up our order after waiting an hour which apparently was sent to the wrong room and told us the meal was on the house, then told us when it arrived only the juice and dessert would be free. On top of that we ordered two juices and they only gave us one.. Forgot to bring us ketchup with our fries. The room was 50/50 - lovely and spacious and exactly what we needed. Our shower head won't stay up however, and I had to hold it while I washed. Also had a black residue on my feet after hopping out. Beds comfortable and bedding perfect for the climate. Air pump helped control the changing temperatures too. Neighbours were incredibly loud next door on both sides so I don't think the sound proofing is the best here. Overall average. I have worked as a room service attendant at a 4.5 star hotel and though this is just a motel I didn't expect the service that we got. The staff members are either lovely or the opposite - seems to depend on who is on shift. Didn't try the restaurant but heard people raving about it.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your honest review on Trip Advisor We take all comments very seriously and will definitely address the issues mentioned in particular with the restaurant staff and the housekeeping.

"Convenient Airport Hotel"

3
27/10/2015

My wife and I stayed at this hotel recently after arriving fairly late at Melbourne Airport. They offer a very useful free shuttle bus to/from the airport. First impressions were not good as the Reception entrance looks more like a back door rather than the main one. Once in the check in procedure was fine although the reception area is rather small and unimpressive. The rooms are situated in various two storey blocks. Ours was fine - once we had found it (which wasn't easy). There is a basic but adequate restaurant.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your time in reviewing our property on Trip Advisor As mentioned we do offer a 24 hour shuttle bus service that operates 7 days a week for the convenience of our guests. In regards to the reception area being rather small and unimpressive, we are currently developing new plans for a new reception area that hopefully will begin being built soon.

"Ideal stopover for airport"

4
21/10/2015

Very courteous staff, excellent clean room with all facilities you would expect. Situated an easy 20 minutes drive from airport even in morning rush hour. Pool good, although disappointed spa temperature was only marginally better than pool.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
It is great you believe this is an ideal stopover motel and hope to see you back again soon.

"Great Place to Stay when using the Airport"

4
20/10/2015

We stayed one night before flying out to Brisbane. The rooms we stayed in were very nice, and at a reasonable price. We had a meal in the Restaurant which was very nice but a little expensive. You are able to leave your car at this motel for only $8 a day, which I feel is a great price. All in all we will be back again.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for taking your time in writing a review on our property. As mentioned we do offer a very cheap rate if you want to leave your vehicle whilst you travel at $8.00 per day.

"Overnight for travel overseas"

4
18/10/2015

We were very impressed. Clean, tidy and well looked after. Staff friendly on arrival and helpful. Shuttle bus for morning travel to airport is a big plus. Quiet location. Nicest place we've stayed at for awhile.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your fantastic comments on the Best Western Airport Motel & Convention Centre. We are glad you enjoyed your stay and believe it's the nicest place you have stayed at for a while.

"Extremely Impressed"

5
16/10/2015

The cleanest rooms I have seen, with everything presented as it should be. The staff were smiling and only too happy to help out. On our check out day, my aged fathers wallet was driven to the airport in an empty shuttle bus, as he had left it back at the room, I believe they made a special trip to deliver it. As a result we were able to catch our flight and make it back home. I rate this Motel 6 stars out of 5.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
We are very pleased that not only you enjoyed your stay with us but believe that we have the cleanest rooms you have ever seen.

"Good value airport hotel and surprisingly very good food."

4
14/10/2015

About 7km from Melbourne's Tullamarine Airport. The rooms at this motel / conference centre are typical of type. Ours was clean, comfortable, well equipped if a little compact. A little noisy at times with people coming and going but this is a hotel close to a busy international airport. The most impressive experience about our stay was the quality of food we were served at dinner. The restaurant area was bland and fairly unimpressive but the food was truly exceptional, most unexpected. When we arrived and checked in we told the staff we needed to return our rental car to the airport that evening. They said when we had finished doing this phone and they would send someone to pick us up which they truly did. Excellent service, well done.

"Okay for one night if you want to stay close to the airport"

3
03/10/2015

We had a four person room for one night: Clean and quiet room, but pretty simple and small - nothing special. Good for one night if you want to stay close to the Melbourne International airport. Free parking and internet.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review on the Best Western Airport Motel & Convention Centre We are glad you enjoyed your stay and hope to see you back again soon.

"Good value"

4
03/10/2015

We stayed here prior to flying interstate. The room was clean and tidy. We were able to leave our car onsite for 24 hours until we returned from South Australia for only $8. Shuttle bus to the airport was prompt on both journeys and the driver was very nice. Will certainly stay here again.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review on our motel We are delighted you took advantage and liked not only our shuttle bus service but car storage whilst you went away.

"GOOD VALUE AIRPORT HOTEL"

4
02/10/2015

Stayed here for one night prior to our overseas flight in an executive room. Room was very clean and spacious. Free shuttle bus to and from airport is a real plus (no problems whatsoever). Friendly and informative staff. Recommended and would return.

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your review on Trip Advisor We are glad you enjoyed your stay with us and will recommended us to others.

"Very convenient location"

4
21/09/2015

Needing a place for 2 nights ,we found this property . Proved to be a great choice . The rooms are large and clean , with individual parking slots .. The staff are very friendly and accommodating ..WIFI is free . As a added bonus , for those who require, a transfer to airport is available .

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for your wonderful words on our motel and hope to see you back again soon.

"Perfect for before a flight"

4
20/09/2015

My wife and I stayed here for one night before we flew to Adelaide. Staff were friendly, room was clean and comfy. The room has everything you need and if you don't fancy eating and he restaurant there are lots of local takeaways. The hotel is about a 10 minute drive from most terminals and the shuttle bus is an amazing plus and makes life so easy. I would stay here again without and seconds thought!

airportmotelmelb, Front Office Manager at BEST WESTERN Airport Motel & Convention Centre, responded to this review
Thank you for the great words on our property. It is great you found our rooms have everything you need and you 'would stay here again without any second thought'