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Best Western Plus Hotel The Woodlands, The Woodlands

4.0/5  - basé sur 289 notations.
17081 Interstate 45 S, 77385, The Woodlands, United States - See map
Best Western Plus The Woodlands - Exterior The Best Western Plus The Woodlands is ideally located in the center of The Woodlands. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Guests at this The Woodlands hotel enjoy easy highway access and are close to attractions like the Town Center and Waterway. When choosing hotels near Cynthia Woods Mitchell Pavilion, the Best Western Plus The Woodlands hotel stands out because of the great location and southern hospitality. This Best Western Plus near The Woodlands Mall offers guests a prime location. Easy highway access, a great value and award winning customer service ensure that you are treated like family here. The hotel is conveniently located close to all of The Woodlands attractions including the Town Center and Waterway. Our friendly staff is also on hand to provide recommendations on places to go, things to see, and restaurants to try. In addition to a warm welcome, guests enjoy clean, spacious rooms and the ease of being just minutes from the Texas Renaissance Festival and the Woodforest Bank Stadium. From shopping at The Woodlands Mall to special events at the Pavilion, there’s something for the whole family. Even if you are here with Tetra® Technologies or Chevron Phillips Chemical Company, who says you can’t make the most of a business trip? Employees of Anadarko Petroleum and CB&I regularly stay at this The Woodlands hotel, and it’s simple to mix in a little shopping in The Woodlands or fine dining. Whether you’re here for a meeting at Halliburton or training at Baker Hughes, mix in some pleasure with your business. Conferences in The Woodlands bring many travelers to the area, and the nearby St. Luke’s Hospital and Memorial® Hermann Hospital bring healthcare professionals to town. Take advantage of the proximity of The Woodlands Golf Course or shopping at Old Town Spring. Reserve a cozy room at Best Western Plus The Woodlands now! Enjoy your stay.

Best Western Plus

Hotel The Woodlands

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 289 guest reviews
NOTE ISSUED
Excellent
120
Very Good
66
Average
46
Poor
26
Terrible
31
REFER TO NOTICE
Business Business
89
Couples Couples
52
Family Family
95
Friends getaway Friends getaway
18
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Rob North Texas"

5
06/10/2018

This is a very nice hotel located just off I-45 in the Houston Texas area. the room was very clean ans quite. There are some well know restaurants up and down the highway. The breakfast was good and had a large selection.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. We appreciate you staying with us and look forward to see you again.

"NOT a PLUS!"

2
30/09/2018

We stayed here while visiting friends living nearby. We stayed 2 nights. Breakfast was adequate but no meat offered on Sunday. Coffee maker in room did not work, and no coffee available in lobby. You have to ask for it, as well as having to ask for a key to the lobby restrooms. Room was fine, no luxury. Staff was friendly but no re ignition at all of platinum rewards status or water offered. Pallets of boxes were stacked in the lobby, but there was no sign or mention of renovations happening. Disappointing. I've stayed in much nicer 2 star hptels.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
I am sorry about your experience at our hotel and apologize for same. I am looking into this and fixing all the issues mentioned in your review. About the breakfast we do offer meat everyday and on Sundays we have sausage Gravy with biscuits .

"Surprisingly Nice"

5
23/08/2018

The hotel was clean, fresh and nicely appointed. Convenient to the highway, shopping, The Woodlands and local hospitals. We enjoyed the easy check in/out process. Bed was comfortable, lighting good and use of space is perfect. Internet was simple to access. Staff was welcoming. Ask for a room on back side if you are sensitive to highway noise.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us your feedback on your stay. My staff and I were very happy to have you. We look forward to see you again.

"Nice, Comfortable, Friendly and good location...!"

4
13/08/2018

Was in Houston on Business and was recommended to stay in the 'Woodlands" area so I chose to stay here...the staff are very friendly and helpful, the room was comfortable and well equipped, good Wi-Fi connection throughout the hotel. Breakfast was nice with a healthy choice. The location is very good and just a short distance from Market Street and the Woodlands Mall where you can find great restaurants and bars...overall a nice stay and would recommend fellow travelers...

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us your feedback . We appreciate it very much and look forward to see you again.

"Horrible stay"

1
13/08/2018

We will never stay here again. Beware they charge a deposit and takes days to get it back. 10 years ago a great place to stay, not anymore. Go to a different hotel with better quality service . Still waiting for our deposit back, they never tell you about a deposit.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
I am sorry that they did not inform you about the deposit . However every hotel takes a deposit for incidentals and it is returned back to your card in 5 to 7 business days. If you do not receive your deposit within this period please call your bank as we release this as soon as you check out and it is the bank that holds the money. Once again sorry for not giving you the heads up and I assure you that this will not happen again.

"mary"

1
30/07/2018

poor policies, wont ever stay here again!!!!! They made me pay 150.00 in cash for deposit then made me pay for room the next morning because it was still pending in my checking account. Then I had to wait 5 days to get the money back in checking acct. crazy when you get all the cash up front...

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
I am sorry about the inconvenience you experienced. I am looking in to as to what happened and will make it better. Please give us another chance and I assure you it will be a good experience.

"Nice Stay"

4
30/05/2018

I stayed at this hotel for two nights and had a very good stay. The hotel is very hard - almost impossible to see - from the road. Signage is hidden. There was plenty of parking and the checkin and checkout processes were fine. The room was in excellent condition and quite comfortable and fairly clean. In the bathrooms there was dirt from a long time ago still piled up in the corners of the floor which tells me the cleaning staff does not pay attention to detail. However I noticed no other problems with cleanliness. The breakfast needs improvement although what I ate was quite good and more than satisfactory. They only had hard boiled eggs available and I would have liked to have had other choices. Same with the pastry. Only one choice and it did not appeal to me. Overall, very good stay. Issues I found were very minor. I would most definitely stay there again.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us feedback on your stay. We really appreciate your comments and will be looking into this for improvement. I would like to have you come stay with us again and experience the changes made.

"Clean and dependable"

5
06/05/2018

The room was spotless and the bathroom was very clean. The towels were absorbent and not threadbare. We ate the breakfast which was hot, plentiful and delicious. The pool was clean and we had a good stay.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us a feedback on your stay. We appreciate your comments and would like to see you again soon.

"its okay"

3
22/03/2018

if you pay for a room with a whirlpool, you expect it to work well. only 3 jets worked. broken gym equipment sitting in a corner of the lobby. I wouldn't stay there again. But hotels with an in room whirlpool tub aren't very vommon.

"Not sure how they are a "plus""

2
20/03/2018

I am not sure how this Best Western is a PLUS. It barely is a Best Western. I understand that each of the hotels are independently owned and operated, but they still have the Best Western name. Ok, first, I recommend that you get a room on the back side of the hotel, away from the freeway. We were on the freeway side and it was OK, but it would have been better on the back side, next to Costco. Now for my complaints. The cleaning staff did not take out the trash, give us washcloths or give us new coffee supplies. You need to get these things right the first time. Some of the towels were clean, but stained. The tile in the bathroom was cracked, along with the grout. There was exercise equipment in the lobby for my entire stay. There was cracks in the ceiling of our room and the carpet was sticky. The clothes hangers could not be removed from the closet (come on, get some other kind so I can at least take the clothes hanger off the rod). The door locks were recently changed and I guess upgraded, but they did not take the time to paint the door where the old ones were at. Not exactly what I expect from a Plus hotel. And yes I have stayed in other Best Western Plus and Best Western hotels that were much nicer than this.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feed back on your stay. I am sorry that we did not meet your expectations . I am looking into all what you have stated and I am addressing them accordingly. I would like you to give us another chance and come back and stay with us and have a good experience .

"Basic accommodations "

3
06/03/2018

The property is basic and clean. Definitely ask for a room on the back side; the hotel is close to the expressway. Costco is to the rear and offers easy access to 242 through its parking lot. The computer with printer in the lobby did not work.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us your feedback on your stay. I am sorry about the printer in the lobby not working. I am looking in to it and fixing it . We appreciate your comments and look forward to see you again.

"Decent Hotel for the Price."

3
04/03/2018

Booked online for a one night stay. The hotel would not allow me to cancel the room 14 days in advance. After reading previous reviews I asked for a room away from the roadway. When checking in I was told that we had the last room. I doubt that as the lot was near empty. Continental breakfast was good.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
I am sorry about this and If we had a room on the back side of hotel we surely would have given it to you but the hotel has been full the last week and we could not fulfill your request. I apologize once again .

"Great value in The Woodlands, TX"

5
12/02/2018

Next to I-45, near restaurants and shopping. Next to Costco for gasoline. Clean and comfortable. Senior rate. Breakfast included was adequate. No complaints. Room was updated. Plenty of outlets for electronics.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us feedback on your stay. My staff and I look forward to see you again soon.

"Right in the middle"

5
22/01/2018

Very peasant staff and everything was tidy and clean. Food was great and was staff very helpful. Located in the middle of the southern Woodlands. Right off the main highway. Rooms were spacious and parking was plentiful.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us your feedback on your stay. We appreciate it very much and look forward to see you again soon.

"Room Selection Critical!"

4
21/01/2018

I have stayed here twice for business trips to The Woodlands. The location is great and provides easy access to The Woodlands. However, it is critical that your room be on the BACK of this hotel. I recently stayed in a room on the front (nearest to I45) and the traffic noise was incredible. I didn't sleep well at all. In contrast, my previous stay was much better because my room was across the hall so on the backside of the hotel. There was a little traffic noise which is to be expected since you are right off of I45, but nothing like my room on the front side. The room was clean, didn't have that disinfected or aging hotel smell, the carpets were clean, and the bed was comfortable. The TV has a nice big screen and a good channel selection. The bathroom has plenty of hot water and there is a great adjustable shower head in the shower. The breakfast buffet is pretty good. There is a wide selection of breakfast food and fruit, so even if you don't like bacon and eggs you can always have a waffle, cold cereal, fruit, juices and oatmeal. the tortillas were tough but ok for making a breakfast burrito. I didn't use the exercise facility.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us. I am sorry about your experience with the noise. Next time you visit us please make sure you ask for the back of the hotel and we will surely get you a room there if we have it available. I am happy you enjoyed the rest of your stay and look forward to seeing you again soon.

"Everything is not always Big in Texas!!"

1
16/12/2017

For this to be a Best Western Plus, I think I'll find another hotel to stay in next time I come to visit. There was no front desk help out front, the doors into the hotel were broken. Staff rarely spoke. Fire alarm was set off by staff member, no call to the room to say it was a false alarm.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
I am sorry for the inconvenience you experienced and I am looking into all your concerns and are rectifying them accordingly. I ask you to please give us another chance to prove a better service and attention. Together with my staff I apologize for everything . I assure you of a good stay the next time.

"R. Dillard Dec. 2017"

3
08/12/2017

Stay here before and no problems but this style wasn't good he dirty sheets, unvacuumed rooms. Only 2 towels total in room. Hope manager will take care of issues before they get out of hand. Follow your cleaning employee's

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry about your experience and assure you that I have looked into this and have rectified the issue. This will not happen again and I would like you to give us another chance and stay with us to experience better service.

"Bad Maid Service"

2
30/11/2017

Had issues with maid service each day I stayed. One day they did not make the bed or clean the room, the next day they left me with NO TOWELS. The third day they never cleaned the room at all. The manager only made excuses about how they were short handed for the Thanksgiving holiday and how it's hard to get good help for minimum wage. These were the same excuses that they gave me during my stay the year before.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback and I am very sorry about your bad experience with us. I am sorry that you felt that I made excuses for the service but it was never intended in that way. However I did look into this and the maid services have been improved and up to standard. I hope you will give us another chance and come back to stay with us next year as well and experience better services.

"DO NOT STAY AT THE BEST WESTERN WOODLANDS"

1
29/11/2017

Room smelled musky, no shampoo, bed was hard as a rock, no butter at breakfast, with no one to ask for help. Staff at checkout seemed like could care less. And all this at the low low price of just $146 per night... OMG could it be any worse. I would have been disappointed had I paid only $39

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry about your experience and I am looking into all your concerns and will be rectifying the issues you mentioned. However I would like you to give us another chance to show you we care. I apologize once again.

"Drive on by..."

1
25/11/2017

The shower head was suspended by a plastic tie, no bracket ! The T.V. image was the worst flat screen picture I've ever seen on a Samsung T.V. The pillows smelled like dirty hair, like clean pillow cases were put on over filthy pillows. The air conditioner was impossible to adjust, so we turned it off completely. We've stayed here several times before and never had a bad experience... new ( and poor ) management ?

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry about your experience with us . I have looked into this and have rectified all the problems . I assure you that if you give us another chance we will make it a very good stay for you. I apologize once again and look forward to serve you better.

"Good Hotel"

5
23/11/2017

We were upgraded to a suite that slept 6 people, a little much for two people however we enjoyed the extra space. Breakfast was good but some items were wrapped in celophane instead of being locally sourced from a local bakery. I enjoy muffins but not those that are mass produced. The room was comfortable, it was large, the internet was flaky but most hotels have flaky internet.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry if we did not meet your standard but will be looking into it and will make it better the next time you stay with us.

"BW+"

5
20/11/2017

Great place. Great location. Highly recommend staying here. Price was very worth it. Will be using in the future for all my needs in the area. Directly off the interstate and near all the fun activities. Easy to get to and find. Has everything a person would need on a trip.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. My staff and I appreciate your comments and look forward to serve you again soon.

"Weekend getaway"

4
19/11/2017

Nicely updated hotel, the free breakfast was fully stocked, and the room had budget-conscious luxury. This hotel is situated just off I-45, so it is convenient for business travelers and families alike.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback on your stay. My staff and I appreciate your comments and look forward to see you again soon.

"Horrible stay!!"

1
09/11/2017

Terrible hotel stay. We booked online for a cheer competition. Called to ask for rooms next to each other or across from each other. We were all separated by one room on each end and one in the middle. No where close to each other. Once we got to our 3rd floor, the hall ac wouldn't work. If you tried to turn the ac on it immediately flipped the switch off and sparked. Our room carpet was sticky and there was food all behind the couch in the office area (as photoed below) The ac in our room was coming away from the wall (as pictured below) and you could see outside by the unit. We checked in with 4 guest and only had 2 bath towels in our room. Called down to front desk to ask for bedding for the sofa bed and towels, advised we needed to come down because she was alone and couldn't bring to our room. The bed was hard as a rock and the curtains were stained. Breakfast was terrible. Wanted a bagel but only 1 available and it had green mold spots on it. Settled for a waffle but the syrup was out. Asked for more and the lady huffed when answering us. Overall terrible stay and wouldn't recommend to anyone!

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry about your experience and I assure you that I am looking into everything mentioned and will be addressing all the problems and will be resolving all issues. I hope you will give us another chance and stay with us to experience a better stay in the future.

"Hotel was very Noisy"

2
02/11/2017

The Hotel was nice but very noisy. The Hotel is located next to the Interstate so the rooms facing the Interstate are very noisy. After getting a noisy room on the Interstate side, we changed to a room on the opposite side of the Hotel. However, the new room was noisy due to noise from the floor above. Every time the person in the room above us walked along the floor, it sounded like the ceiling was paper thin. The only rooms that would we good would need to be on the top floor away from the Interstate.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry for the experience you had with the noise. I am trying to rectify this problem and will assure you that I will see that this does not happen again. I would like you to give us another chance and come stay with us again.

"Horrible Hotel"

1
30/10/2017

Floor pops & cracks when walked on & wakes you up. Room smells, outlets didn't work, toilet handle broken, curtains stained, bed too tall for a 5 foot person plus it was hard as a rock. Window caulking falling off and water stains on the wall around the window.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am very sorry for your experience. I am looking into all the issues you have mentioned and are rectifying the problems one by one. I assure of better quality the next time.

"Very disattisfied"

1
20/10/2017

Booked throught hotels.com for $125.35 the hotel honored the reservation but not the price. I was charged $194.35 that's a $69 difference. When I contacted the hotel they said that was not there problem. They said I needed to contact hotels.com and get rude with them because that's what they do.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry about what happened. The price is set by Hotel.com and we cannot change it. I hope you were able to contact them.

"Excellent"

5
09/10/2017

The staff was great, was very friendly, gave me everything i needed. The was breakfast choices were limited but overall the food was good. Very clean, very comfortable beds, the fridge wasn't working properly, and the pool was dirty.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving you a feedback on your stay. I am sorry that the fridge wasn't working well and I will look into this and get it fixed. The pool is closed for the season and sorry that you had to experience it being dirty. Look forward to see you again at this property.

"GREAT HOUSEKEEPING STAFF"

3
09/10/2017

Even though I had the 'Do Not Disturb' sign on the door, I was interrupted by both the housekeeping and the maintenance staff which caused me to interrupt my business calls. TV kept loosing signal every 5 minutes. The room and carpets were not clean and the tile in the bathroom was mostly cracked.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us. I am sorry for the experience you had with the housekeeping and maintenance staff . I am looking into all your concerns and will be addressing these issues immediately . I hope to see you again and I assure of better service the next time.

"Quick Trip to Houston"

5
06/10/2017

Easy come & Easy go from this Best Western location on I-45 in The Woodlands. Happy & friendly staff,I will return often.Well lighted parking areas, convenient to our visit and plans. Traffic noise did quiet down but in a city area of 4 million who can really complain, the location totally rocks.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us your feedback . We look forward to see you again soon.

"Something special"

5
06/09/2017

We had to evacuate from our home due to hurricane Harvey we were tired it was storming we found hotel and lady at front desk was so sweet only 2 rooms left she got us in and since nothing open ate from vending machines. it was pouring outside and hoping it wouldn't flood here ac went off but not very hot so not too bad they brought us a fan and it helped wonderful breakfast in morning found out the lady at front desk had been there for 3 days doing everything laundry, clean rooms, answer phones, fix breakfast, and smile at everyone what a great experience she was wonderful and it hadn't been for her the hotel wood have been closed and people like us would have had no where to go as most roads were closed and no businesses were open. She really deserves a medal. And I hope Best Western appreciates the kind of employee they have I didn't get her name and feel so bad about not being able to thank her personally but I'm writing to BW to let them know THANK YOU BEST WESTERN you made a very stressful situation so much better.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us your feedback on your stay. We are happy to have served you at the time of need . We wish you good luck and look forward to see you again.

"If you're not guests, you're pests"

4
30/08/2017

the room was clean and functional. the staff did our best to make our imprisonment by the hurricane more comfortable. However, on the day we were supposed to hear whether the port would open, they checked us out at 6:30 at a higher than agreed-upon rate. The new woman at the counter seemed like an owner and wouldn't budge on the charges. When I asked to borrow the luggage cart so we could leave sooner and make room for local refugees, I was told to find it myself.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
I am sorry for your experience and would like to inform you that no one was charged higher rates at this hotel . The prices that were charged were the ones that were in the system. I am sorry if you were misinformed.

"great stay"

4
28/08/2017

The staff were very professional during this major storm. Stayed at this hotel during a Tropical Storm and major flood event in the Houston area. Even short-staffed the stay was very good. Recommend this place.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us feedback on your stay. We would like to see you again at our hotel and wish you all the best.

"Concert visit"

5
27/08/2017

Everything was good about staying there. It was around restaurants and the mall. It was very close to the woodlands pavilion. Very easy to get around. Driving there on interstate was horrible with traffic jams all over.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and for your feedback. Hope to see you again soon.

"Stay in the Woods"

4
27/08/2017

The Woodlands hidden specialty. Like all of The Woodlands, everything is behind the trees off the street. This is a little oasis in a busy area. It's a good place to stay for a business trip in the area. Access to and from the hotel is easier then many other hotels in the area.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us your feed back. Looking forward to see you again .

"Beware "

1
20/08/2017

Be careful when making a reservation at this hotel. They changed my reservation from a 2 queen bed to a 1 king bed just because I had reserved for two people. I never received a phone call to see if this would be ok. When I mentioned that it needed a two queen bedroom, I was told they changed my reservation to accommodate a group that came in. When I asked for a refund since I would have to go somewhere else and try to get a room. Was first told that they couldn't refund me. Had to talk to a supervisor to get a refund but will not get one till next week. This experience just reminded me to continue staying at the Holiday Inn. At least there, I know I'm considered a valued guest

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
I am sorry about your experience and I apologize to you about the miscommunication . The refund was done immediately and it did not take a week. Sorry about this once again.

"Excellent Staffing Personal"

4
12/08/2017

Excellent staffing personal but the air condition would not cool down nor could we hear the tv. The breakfast was excellent. Checking in and out was a breeze. All personal was kind, helpful, and very experienced.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us feedback. I am sorry you had a bad experience with the air condition and TV . I am looking into this and will be fixing this . Please come again and stay with us and we will make it better.

"Great service"

5
11/08/2017

Kind helpful staff and clean rooms. Clean large pool and good amenities at this location. No problems with my stay. Easy to get to location and no problems with parking while I was there. Good selection on the breakfast.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us feedback on your stay. Looking forward to see you again soon.

"Place to stay after a concert"

5
31/07/2017

I chose this hotel because it is close to the Cynthia Woods Mitchell Pavillion where I was going to see a concert. The hotel is clean and comfortable with reliable wi-fi. It is also next door to a gas station so getting road trip supplies was easy. Also, considering it is on the interstate, it was surprisingly quiet. I recommend it!

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and giving us a good feedback on your stay. My staff and I appreciate it very much and look forward to see you again soon.

"Disappointed"

2
29/07/2017

The first time I stay it was great. The second time I decided to stay two nights. The first night I was on the back side facing Costco. The room was nice and clean. You could hear people walking, the ceiling squeaks everytime somebody walks. I was up all night because the people above me kept walking back and forth. The floors need to be repaired. The manger let me move to another room. The refrigerator didn't work and the noise from the freeway woke me up.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. Let me apologize for the inconvenience caused during your stay. I am looking into this matter and will be improving it. Please give us another chance and look forward to see you again. I am really sorry about your experience.

"Nice"

4
24/07/2017

The beds where comfortable and I like the pillows. The breakfast was ok. The pool was cold would be nice if it was heated. The cleaning staff did a good job and the lady at the front desk at night was really nice. The only thing I didn't like was when I got there the manager told the front desk lady to charge me more because I had 3 teenagers. He wanted to change it from kids to adults staying. Beside that I would stay again but make sure I paid before arrival.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback on your stay. I am sorry about the misunderstanding about the extra charge , the hotel system will automatically charge for the extra person in room who is 12 years and older. At the time of check-in the Front Desk will ask the guest regarding how many people in the room and if it is more than two persons the extra person is charged. I am sorry that this was not explained to you. Looking forward to see you again .

"Great Location!"

4
22/07/2017

My family and I were there for a week, Great location. Close to Sams club, wal mart The woodlands mall. Amber at the front desk answered any and all questions about the area. Super clean. Wi-Fi, the PC in the lobby was fast never had a problem printing boarding passes and such.

"Racing stable"

5
19/07/2017

My steak was wonderful I enjoyed the staff they were very courteous rooms were clean the property was very quiet and they had a little picnic area and I had a great time there I have absolutely no complaints I would stay there again anytime I visit the woodlands area again

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
The Management and staff want to thank you for your feedback on our hotel . We would like you to stay with us again and serve you even better.

"Best Western - The Woodlands"

5
19/07/2017

It is a very nice clean room. Easily accessible from I 45 and easy to get to shopping and restaurants in the area. I like the room to be very cool when I sleep. The air conditioner worked very well and the room was quiet, didn't hear other guests.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback on your stay with us. We appreciate it very much and look forward to see you again soon.

"Very clean and friendly!"

5
10/07/2017

This hotel far exceeded my expectations for the price. It was nicer than some of the more popular, higher end hotels I have stayed at. The rooms, pool area, and entire hotel were vey clean. The staff was friendly, especially at check-in where I was able to get in quickly for a non-booked midnight arrival.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for staying with us and for giving us your feedback on your stay. We really appreciate your comments and look forward to see you again soon to serve you even better.

"Very Accommodating!"

5
14/06/2017

Clean, nice decor, wonderful staff, comfortable! Stayed here while attending family events. My nephew was graduating. Nice shopping & restaurants close by. The Market Street is expecially nice with covered parking.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feed back on your stay with us, We appreciate your comments and look forward to see you again.

"Stinky, sticky, noisy & buggy"

1
06/06/2017

The hotel had a terrible odor, the carpet was sticky as if it was shampooed improperly, it was so noisy we felt as if our bed was in the middle of the interstate & woke up with big bites. The air conditioning unit failed to keep the room cool. We had it set to 72 but the room never got below 78. Miserable Experience!

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
The Management & staff apologize for the inconvenience caused during your stay with us. I am looking into this and fixing all the issues mentioned. I can assure you that this will not happen again and would like you to give us another chance and help us to serve you better.

"Contemporary and comfortable!"

5
31/05/2017

Rooms are wonderful. Beds were comfortable. The decor is really nice. Breakfast was more than ample with several choices of food to make anyone happy. Front desk clerks were friendly. Not much more you can ask for!

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback on your stay with us. I am so glad that you had a good stay , and look forward to see you again soon.

"Bad service and old hotel"

1
30/05/2017

The hotel was very outdated after being told it is newly renovated. Rooms smelled had horrible odor smell of old rug and dirty curtains, carpet ripped up and soiled. Tried to modify one room from 2 night stay to one and rep was more concerned with what number I called instead of making changes. I asked for manager and was told by Donna that she was not there. After calling toll free number to handle the modification I get a call from the "manager". I thought kinda odd receiving a call 2 minutes later when you are supposedly at home. Smh...there were no coffee pots for coffee in room, warm showers turned cold while showering. Will not stay at this location again. Price not even worth the service

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry for the bad experience you had with us and apologize to you. I am looking into all your concerns and will be addressing them and fixing them accordingly. I hope you will give us another chance to show you that it will be better . Looking forward to see you again for a better experience.

"Great location!"

3
22/05/2017

We always love staying here but mugginess and cleanliness of room caused some concerns. However, we found the hotel staff to be extremely helpful and accommodating! The complimentary breakfast was great!

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for giving a your feedback on your stay. I am sorry about your experience on the rooms and the cleanliness . I am fixing this issue as of right now and will see that you will not have that bad experience again . Looking forward to see you soon.

"GREAT PLACE TO STAY"

5
20/05/2017

The staff was very friendly and helpful, the breakfast was good, the room was clean. The only gripe is that every night at midnight or so, the tv started making a weird noise which could only be fixed by unplugging it.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry about your experience with your TV. I am looking into this and will be fixing the issue. I would like to see you again and will see that you will have no problems.

"Good value, nice property; Rooms smell though"

3
19/05/2017

If BW can get the humidity and moldy smell out of the rooms, this is a great hotel, with a great value. It is very conveniently located in The Woodlands, yet away from the conference center for a little more solitude.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am sorry about your experience and apologize for this. I am working towards fixing this and will assure of a better stay next time.

"Bed sheets not changed in first two rooms assigned."

1
06/05/2017

Was checked into one room. I called front desk and she moved us to the room next door. In both rooms bed sheets had hair, dirt and other debris on them. Pillow cases as well. She then stated that the same housekeeper had made all the rooms on the 3rd floor. So she moved us to the first floor.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. On behalf of my whole team I would like to apologize to you for the bad experience you had . I am looking into this and assure you that it will be fixed. Please give us another chance to serve you better.

"Nice stay"

5
29/04/2017

Very nice stay. Will definitely be back. We stayed on the first floor and the people above us walked alot (2:30 am) and we could hear every step. The bed was very comfortable!!!! I will tell my friends about Best Western Plus!!!

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback on your stay. I am sorry about the people above who were disturbing. I look forward to see you again and will make things better for you. Looking forward to serve you better.

"Comfortable bed and clean room but weak AC and WiFi"

3
28/04/2017

Although the bed was very comfortable, the room was clean, and the staff were very friendly and helpful, the AC in our room was not up to handling the Houston heat and humidity (even though it was only April) and the WiFi was unreliable. On the AC, it seems there wasn't much refrigerant in the unit. Concerning the WiFi, the staff worked hard to try to address the situation the first night but could not. On Day 2, after repairs had been made, service had been improved so we could use our laptop and devices. By the end of Day 3, however, we were back to not having any WiFi in our room. A typical breakfast buffet was included which was convenient.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback. I am very sorry about your experience and I am working on fixing these issues. Please give us another chance in serving you better. Looking forward to see you again to a better experience.

"Nice hotel, Good Location."

4
24/04/2017

Hotel was nice for the price. Staff was friendly. Hotel was clean. Hotel is located right off the i-45 frontage road which made for easy access. Make sure to exit through the Costco parking lot behind the hotel, it exits out allowing you to go under I-45 and head North. Only issue was internet was not working for the first few days.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for your feedback on your stay with us. I am sorry that you had a problem with the internet. I am looking into this and will assure you that I am going to fix the problem. Look forward to see you again and serve you better.

"Very Good Stay in Houston"

5
22/04/2017

Great location, easy to find and accessible to the highway. Our room was spacious and comfortable. The bedding was very good. They offer buffet breakfast. The property is well maintained. The hotel is on the north side of Houston, and if you are going on the south side, it is a good hour drive.

Serena S, General Manager at Best Western Plus The Woodlands, responded to this review
Thank you for taking the time to give us feedback on your stay with us. It was a pleasure having you with us and look forward to see you again.

"Great location and clean"

4
19/03/2017

Great location easy access to freeway and leisure spots. Cleaning lady cleaned room early due to my son. Breakfast was great with protein and bread. Our trip was both business and leisure, would definitely stay again and recommend.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for your feedback on your stay with us. We appreciate your comments and look forward to serve you again.

"Outdated"

2
14/03/2017

Bathroom door rubbed frame every time you opened door also pillows were flat and pool looked poor. The front desk agent ran to check if my room was clean on arrival so from the outset it seemed they were unprepared to receive guests.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for your feedback. Let me apologize to you on behalf of my staff and management for the inconvenience caused during your stay with us. I am looking into this and assure that this will be fixed . Please give us another chance and come stay with us again so that we can look after you better.

"Excellent Value and lovely accommodations"

5
13/03/2017

This hotel is such a find. Close to the Woodlands, convenient to shopping and attractions. The staff is gracious and goes out of their way to help you. I would stay here again. Make sure you give this property a try.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for staying with us and giving us a very good review . We look forward to see you again and to serve you even better.

"Came to Houston for basketball tournament"

4
09/03/2017

Location was great everything that I need was in a 10 mile radius. Hotel was good, staff was good. The only negative about room the lighting was deem. Needed to change light bulbs in room. Would recommend this hotel to anybody

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for staying with us and giving us your feedback on your stay. I am sorry that you had a bad experience with the lights. I will be looking into this and will make the necessary changes. Looking forward to see you again and serving you better.

"Business trip"

5
06/03/2017

Great hotel right off the freeway - staff was great - newer modern property - would stay there again. I was worried about hearing freeway sound and I didn't hear anything. Breakfast was good and the staff very pleasant

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for your feedback. Me and my staff appreciate your comments and look forward to serve you again.

"Clean and good service"

5
22/11/2016

Staff was polite and helpful, rooms were quiet, clean, and no problems with my stay. They have a pool but closed for the season. On site gym is small but gets it done. Internet is good and easy to log on to it.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for staying with us and taking the time to give us feedback on your stay. I appreciate your comments and look forward to serve you again. Looking forward to see you again soon.

"Lots of road noise - no available online booking"

3
24/10/2016

I was not able to book online. When I called the hotel directly to make a reservation, I asked for a quiet room. When I arrived I was told that there were only 2 rooms remaining and they did not hold a room on the 'quiet' side. I was put on the 4th floor in room 404. It was basically like sleeping with the windows open right next to the highway - the window did nothing to reduce road noise. I thought about sleeping on the bathroom floor because it was quieter in the bathroom with the door closed. If you are sensitive to such noise, choose a different location. Will not select again for my next trip to Houston. The decor was more updated and it was clean.

Jack T, Manager at BEST WESTERN PLUS The Woodlands, responded to this review
I am sorry about your experience and would like to apologize to you on behalf of the management and staff of the hotel. I will look into this and address your concerns accordingly.

"FIRE ALARM"

3
11/10/2016

6:30 AM ON SUNDAY, OCTOBER 9, 2016. Not handled properly. No direction given by staff. Everyone didn't evacuate. No fire company came to release everyone back into the hotel. It went off and people just filed back in. Clerk at the desk didn't even look up.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for taking the time to give us a survey. Let me apologize to you for the situation you faced due to the Fire Alarm going off. I am really sorry that this was not handled in the proper manner and I assure you that I am taking all steps to rectify the matter.

"poor hotel"

2
23/09/2016

We had a room with a king bed and a sofa. The sofa was in bad shape, and we had to call the desk and ask for someone to change the sheets on the bed. We would not recommend this hotel. It is close to the Woodlands and I45.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for staying with us and responding to the survey. I am really sorry about your experience you had with us and would like to apologize for not being able to fulfill your needs. I will see that these concerns are addressed and hope you will give us another chance to show you that we are better. Thank you.

"Best Western is actually Good Western"

4
13/09/2016

The hotel is nice, but the internet is sketchy and the hotel is very close to I45 and the feeder road. Loud noises constantly of cars, trucks, motorcycles, and sirens. Use a white noise machine and/or earplugs. The room is clean, but I have a problem with odors and there was a sickly sweet odor in the room. I grew accustomed to it, but when I woke up in the night it was very bothersome. The mattress I had was not very supportive. Felt really cheap. But I was impressed with the hotel's cleanliness, breakfast and fitness room.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for staying with us and taking your time to give us feedback on your stay. I really appreciate your comments and will be looking to improve your concerns . I am sorry if we did not meet your expectations this time but will try to make it better the next time. Hoping to see you again soon.

"Sleep"

4
07/09/2016

Nice room, Helpful staff. Had problem with refrigerator and manager had it fixed in 5 to 10 minutes . Breakfast was good and easy location to get to. Would recommend this hotel for the future. The End

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for staying with us and giving us your feedback. We look forward to see you again and serving you even better.

"I continue to stay here for a reason"

5
07/09/2016

I could have stayed at several other locations in the Woodlands but I why change locations when I have found the Best Western Plus to be just what I want. The people are friendly and helpful and the rooms have always been what I liked. If you are sensitive to road noise, you may want to ask for a room that does not face the freeway. If people with motorcycles are not out and about, then just about any room should do.

"Great Staff & Nice Room"

5
01/09/2016

The front desk staff was absolutely wonderful! Very polite, helpful, and accommodating. They are the best! The hotel was clean and the rooms were very nice. Bed was comfortable with spacious bathroom. If you are in area and need place to stay, please give them a try.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for taking the time to give us your feedback. We appreciate your good comments and look forward to seeing you at our hotel again.

"Overcharged"

1
30/08/2016

They overcharged my credit card. The jacuzzi tub did not work. They did not offer to give any pillows for child who was on the hide-away bed. I feel overcharging a credit card is theft. Prior to this stay I was loyal to Best Western. No more!!!!

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
I am sorry about your experience at our hotel and on behalf of my whole team would like to apologize to you for the bad experience you had .

"Great location"

5
15/08/2016

this was a perfect place for us to stay, as it was near our family gathering. The hotel was easy to find and to get in and out. The property is very nicely maintained, and the staff was very friendly and helpful. A good choice; will use again.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for staying with us and for giving us a feedback on your stay. We look forward to see you again and serve you even better.

"Another wonderful stay"

5
05/08/2016

I always stay at the Best Western Plus in The Woodlands. I have found the property to be well maintained and with a very helpful and courteous staff. It is well located along IH-45 and Tx 242 near shopping, restaurants, entertainment venues, etc.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for staying with us and also for taking the time to review us on Tripadvisor. We are glad we were able to make your stay a good one. We look forward to have you stay with us again .

"Good stay"

5
01/08/2016

I thought that the Best Western provided great value compared to area hotels. We stayed for 3 nights. The rooms were good size and equipped with a couch, refrigerator, and microwave. The bed was very comfortable. Staff was friendly and it had easy access to the highway. The pool was just fine, but in this price range that is all I was expecting. I would definitely stay here again if in the area

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for your response and comments . We appreciate your feed back and look forward to see you at our hotel again. General Manager

"Average for the Price"

3
12/07/2016

I had a business trip, so I brought my family along. My daughters enjoyed the pool and had it to themselves. The pool was clean. The breakfast is included, which saved us some serious cash for a family of four. The room was just OK. I would like to say it was great, but there was a bit of a moldy odor and the TV volume wouldn't turn up high enough to hear on certain channels. The have a flat screen TV in the room, but the picture quality was bad. The coloring was too dark and kind of scratchy looking at time. I will say the staff asked about our stay and did attempt to fix the volume but was unable to. So I appreciated their effort. The bed was comfortable, the place was quiet, the bathroom (shower, sink and toilet) was impeccable. Front desk staff were very nice. Overall, for the price I really can't complain. I have to come back to town in two-three weeks and I plan to stay here again.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for staying with us and I appreciate your feedback. I am sorry to hear about your experience with the room and I assure we are looking in to it and will be sure to make you feel better the next time you stay with us.

"Perfect Stay"

5
21/06/2016

on a scale of 1-10, I would give this motel a 10 . and desk clerk Kimberly, she is off the scale..Best clerk ever. The room was very comfy and clean. When we walked in to the hotel I commented to my husband that it smelled so very clean. The maids were excellent and helpful as well. Breakfast choices were excellent.

"Very nice great location"

4
18/06/2016

Nice place - good breakfast - Location Location , Had a Costco right in back of the Hotel that is a + , Had a procedure on my lower back and needed a place to stay over night , My Wife and I really enjoy our stay !

"Would stay agian"

4
14/06/2016

This property is conveniently located just a few miles from the Mitchell pavilion in the Woodlands, The staff was extremely friendly and helpful and the breakfast was hot and fresh. Nice rooms and a good value. I will be back here when I'm in the area.

"Wasn't bad"

3
07/06/2016

Staff was helpful. Room was very clean. They were changing out the air conditioner as we trying to get into our room. Had to wait on that. Then there was a popping in the ceiling. Very loud and annoying. Could not rest. They did move us to another room. Did not get soap for our second night stay. It was easy on and off the highway. I would try them again.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 936-271-2378. Sincerely, Serena Sahid General Manager BEST WESTERN PLUS The Woodlands

"Excellent, Clean, Quiet"

4
29/05/2016

From the moment we entered the staff greeted us, with kind words, and were eager to help get us checked in. Our room was clean, spacious, and even though close the the freeway extremely quiet (NO highway noise).

"Terrible Hotel"

1
23/05/2016

There were many problems during our five day stay at this Best Western Plus. The first thing we noticed upon entering our room was that there was an OVERPOWERING smell of room deodorizer, like Febreeze. It was so bad. We decided that it was probably used to cover up some other odor, as the rooms were not clean. On one night of our stay we received a call that the water would be turned off from 10:00 p.m. for two hours. Not a big deal. Well, by 7:00 a.m. the water was still not on. No one at the front desk could tell us when the water would be turned back on. We had to go to a gas station next door to use the bathroom. There was no offer of bottled water to drink or to brush our teeth. We ran to a nearby store to grab some water to get us by. Because the water wasn't working there was no juice or coffee at breakfast. When we went to the desk later to see if they planned on compensating us for our inconvenience, we were told that it was "out of their hands". The next day the hotel manager (I think), did inform us that she would credit us for one nights stay. That was about the only thing that went right during our stay. Breakfast was unappetizing. The bagels we ate were old. The yogurt in the little fridge was expired by eight days. When we brought it to the attention of the kitchen worker, she acted irritated. She got all of the old yogurt out and took it to the kitchen, but it was all back in the little fridge the next day. Gross. We also told the front desk about the yogurt. They seemed indifferent. One day during our stay we didn't leave our room until around 12:15 p.m. When we returned at 7:00 p.m. that night, our room had not been cleaned. We went to the desk to get some towels and toilet paper and the lady at the desk suggested that maybe we left out our "Do not disturb" sign. We didn't. The last day as we were checking out, the manager (I think) told us that she couldn't give us a receipt because we booked through Expedia. What??? When we asked her if she could at least give us the total, she said she couldn't. She said it was up to Expedia. Lies! To sum up this Best Western....It smells bad. The rooms are not clean. The food was old and expired. The management was not helpful. Do not stay at this hotel. It shouldn't bear the Best Western Plus name.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 936-271-2378. Sincerely, Serena Sahid General Manager BEST WESTERN PLUS The Woodlands

"Disappointing"

2
16/05/2016

We were in Houston for a wedding and most of the out of town family stayed here. The rooms looked great and seemed clean when we got there. We stayed three nights. Not once was our trash emptied. The first morning, Friday, the cleaning lady was right next door so we figured we would stay out of our room so she could make up the beds and clean quick....Nope...2 hours later she was still in the same room. We went to our wedding and came back and nothing had been done. The next day they were at our door at 9:00 a.m. My husband told them to come back in 2 hours and we would be out of their way. We left for the day and got back....nothing was cleaned again. This time we complained because we needed new towels and coffee. The person on duty made us come down and get towels and coffee and 3 minutes later he was up in our room to look at what we were talking about. He said he would make a note. He emptied our trash and told us the manager would definitely handle it when we checked out the next day. He was very nice and apologetic. Next morning...no manager. It was up to us to call the manager during the week as they do not come in on the weekends. We called on Monday and got a terrible run around. The lady my husband talked to assured him she would call him back within the hour. No phone call! Finally - he called her 3 hours later and she was rude and unapologetic. We have another wedding in the area in November and will NOT be staying in this hotel. Whatever happened to just doing your job and being nice to customers? My advice...find a different hotel!

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 936-271-2378.

"Another great night..."

5
11/05/2016

I have always had a great experience at The Best Western PLUS The Woodlands. I have been staying at this hotel for the past 3 to 4 years and would not stay anywhere else. The room rates are better than most in the area and keeping the property updated is a priority with the management. The staff has been top notch every time I have stayed there.

"The Woodlands"

5
11/05/2016

Excellent hotel. I would recommend this hotel to anyone. I felt extremely safe. The hotel offers great amenities with friendly and helpful staff. I was able to use the lobby printer, they had a great breakfast, gym options, and all in a great location.

"Great hotel, good location"

5
05/05/2016

This hotel was in a good location as we were in Houston for a wedding. Had 2 nights and was central to most things we needed. Restaurants and shopping. We also returned for another night a couple of days later after the wedding.Staff were very friendly and helpful. Food was good the afternoon free food was a nice touch. The rooms were spacious, clean and very comfortable. Couldn't fault anything. Would stay there again

"Unclean and Unprofessional"

1
02/05/2016

We were first greeted by a lady who gave the impression that we were inconveniencing her as she made us feel rushed in pulling out our ID and credit card info. We tried a few times to call down to the front desk only to discover that the same lady was sitting outside the front entrance smoking (this happened several times over the weekend). One evening our room keys didn't work and my wife went to have them fixed. The man at the front desk never asked for ID when he gave her new cards. The keypad at the side entrance near the pool was inoperable but if you pulled on the door, it opened (unsecure). The ham at the breakfast buffet was never put on ice and sat there each morning uncovered. The room was musty and had poor circulation. The pool was set to open on May 1, but several guests were swimming several days before, so I assumed it opened early. On April 30, we were told it was still closed, however, the two days prior, I received towels at the front desk and said they were for the pool. Very unclean and unprofessional hotel.

"Great gem in the middle of everything"

5
26/04/2016

If you are in North Houston and need a place to stay, this is it. The staff is awesome and accommodating. The FREE breakfast was delish, eggs were freshly made, biscuits were warm and soft. And you have plenty of options for restaurants near by as well as shopping. And it is right of the highway so easy to get around the city. Great place for an even better price

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for your feed back we appreciate it very much . We hope to see you at our property again .

"Great hotel for concerts!"

4
19/04/2016

Easy access to the pavillion or the mall area for any events. We will be back again next time we hit up Buzzfest!! The rooms are clean, breakfast is pretty good. They have a pool and are Pet Friendly!!! Staff was great!

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for taking your time to write this review. We would like to have you back again. Thank you for staying with us.

"Great stay and would definately come back"

5
13/04/2016

Hotel was clean and comfy and the staff were extremely nice and helpful. Would recommend this hotel to my friends and would definitely stay at a Best Western Plus again. Breakfast was awesome. Rooms were clean and the beds were very comfortable to sleep on.

"Great location! Clean rooms!"

4
11/04/2016

This hotel is conveniently located off of I45 and near all the hot spots in The Woodlands, Texas! My ultra clean room was spacious -- had a sleeper sofa, desk, LED Tv, mini fridge and microwave. The bathroom was well equipped and the hotel overall was kept well and very clean. I highly recommend this hotel.

"passing thru"

4
05/04/2016

Hotel was nice and clean, staff was nice. TV remote didnt work, but they did try to fix the problem. There was some traffic noise, but slept well. Breakfast crew could not keep up with demand, we ended up going out for breakfast

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for your survey. It was nice having you with us. I am sorry you could not have the breakfast we provide . Let us make it up to you the next time you stay with us.

"Overnight stay"

3
03/04/2016

Overall decent hotel. The location was too noisy. You can hear the traffic from the highway and shopping centers surrounding the hotel. the breakfast was bland. Okay. Near shopping and restaurants, just too close too the highway. The beds were a little too firm for me.

Jack T, Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Thank you for your review. I empathize about the noise from the freeway. We are evaluating reinforcement of our double paned windows to add more noise insulation. In the interim, may I recommend a room on the back of the building for your next stay.

"Good value hotel close to the Woodlands Center"

4
30/03/2016

This Best Western location is clean and their staff are very friendly. My chief complaints are that the "high-speed" internet did not work at all on my laptop and only barely on my phone, and that the noise from the highway outside made it a little difficult to fall asleep. The bed was comfortable and the room was spacious, and I do feel like I got a good hotel for a relatively cheap price.

Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
I am sorry for the inconvenience you had to experience during your stay and look forward to improve the service and serve you better in the future.

"Excellent Stay"

5
30/03/2016

It was a clean property. The bathroom was very clean. The rooms were spacious and appeared newly renovated. The staff was friendly and the front desk excellent. Close to most dining and easy in and out to I-45. Very good value in The Woodlands.

"Best Western - The Woodlands"

5
28/03/2016

The facility was beautiful facility. The entire hotel was very clean and the staff was courteous. The experience we had at this facility was excellent. We will use this hotel again. Thank you so much for the warm and inviting hospitality.

"Enjoyed a comfortable convenient stay"

5
24/03/2016

Great stay. This hotel is well located and easy access with a good choice of restaurants close by. We enjoyed the breakfast and found the rooms to be clean and comfortable. Staff were friendly and knowledgeable.

"great place"

5
09/03/2016

We were visiting family and stayed at the woodlands best western. they were GREAT!. I had traveled from NJ to okla, to texas........was sick at the Woodlands But they were terrific. Whatever was needed, they provided the help. The manager and kitchen service were excellent; Christina was so gracious. We were there for 5 days and my Texas family was able to meet there for breakfast some of those days, too. We will certainly stay there again; they were GREAT

"Not worthy of BW franchise"

2
04/03/2016

Appears to be relatively new hotel. However construction and comfort are more like Super # or Motel #. Walls seem to have little insulation, noise from neighbors and freeway. Sink and bath drained slowly. MOST Important outside door to parking lot did NOT lock day or night! Good points: Staff was nice, morning breakfast good, close to hospital.

"Great stay for the price"

5
19/02/2016

I am the team mom for my son's traveling baseball team, so I am the one who handles our travel arrangements. I always look for a nearby, clean, inexpensive and breakfast offering hotel. This one met all of our needs and had a very friendly staff. We were allowed an early check in and the breakfast was great! Plus, the group rate that we were given, was a steal!

"Great night's sleep"

5
17/02/2016

Best sleep I've had in months! I loved the decoration in the rooms. The fitness center was the perfect size and the breakfast was delish! If only the waffle maker was working, then it would've been a perfect 10!

"Coming back again....."

5
16/02/2016

When I choose to stay in the Woodlands, I only stay at The Best Western Plus. I have stayed there many times in the last three or four years and will continue to do so. The hotel itself is very nice (comfortable beds, clean rooms, nice breakfast, etc) but what really keeps me coming back is the staff. I am always treated very well by the front desk personnel and it is nice to be remembered by them when I call for a reservation and upon arrival and departure.

"Nothing Special"

3
11/01/2016

No frills, no thrills. Very basic. Some limited amenities at next door convenience store. Take with you what you expect you'll need. A very minimal version of the Best Western Plus property - ice only on odd numbered floors. Toll roads to Bush International, 25 minutes away - but no air traffic noise to distrub sleep.

Jack T, Manager at BEST WESTERN PLUS The Woodlands, responded to this review
We apologize for the problems that you experienced during your stay. We are currently undergoing renovations to try and add more amenities. We are hoping to add a sundry shop behind the front desk some time this year. I hope you will come back and see us again, give us a chance to provide a better experience.

"Very Pleased"

5
05/01/2016

Haven't stayed in Best Western in years. I was very pleased with the cleanliness, décor, updated features in our room. Absolutely LOVED the shower. We were on the first room nearest the Houston freeway. I thought that was going to be awful, but they soundproof the rooms well because I got a great night's sleep.

Jack T, Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Hi I am happy to hear you enjoyed your stay with us. We are glad to see that are renovations are making a difference. Next time you are in the area please come and see us again.

"Nice Room and location"

3
22/12/2015

The room was excellent, had to figure out the best way to exit to go South on 45, but once that was established all was good. Only problem was the Staff, Becky, at the desk was very unfriendly and unaccommodating. Looked like she was awakened by me being at the desk. Several times I walked across the Lobby and she never acknowledged me even once during my stay. When I checked out she wouldn't even move from her perch on a stool, to get my room card and give me a receipt, I had to request one from her, she was too lazy to even attempt to print one. I stayed 2 nights and had Breakfast 2 times, it was very good both times,

Jack T, Manager at BEST WESTERN PLUS The Woodlands, responded to this review
We apologize for the problems that you experienced during your stay. I will have a talk with Becky about her actions and demeanor. I am happy to hear you enjoyed our breakfast. I hope you will come back and see us again, give us a chance to provide a better experience.

"It is always great."

5
22/12/2015

I always stay at the same place when I am in the Woodlands. I will not leave a hotel, to try some other place, when I am very happy with the one I have been staying. I have always had a wonderful experience with this Best Western. Of course there will be times when other guests are not as pleasant as they should be, but that will happen anywhere you stay. It is the hotel staff and the other standard reasons I keep coming back.

Jack T, Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Hi I am happy to hear you enjoyed your stay with us. Next time you are in the area please come and see us again.

"Hotel in difficult location"

3
10/12/2015

This hotel is right off I-45 the traffic noise is terrible hard to work and very hard to get any sleep. Exiting hotel is difficult especially trying to go dinner or needing to go south on I-45. Room was okay nothing really jumped out for the price you pay.

Jack T, Manager at BEST WESTERN PLUS The Woodlands, responded to this review
We apologize for the problems that you experienced during your stay. The city is doing construction on this to try alleviate these problems. We apologize for the impact this caused you. We hope you give us a chance to provide a better experience.

"Best Western The Woodlands"

5
29/11/2015

They have recently redecorated the hotel and it looks very nice when you walk in the front door. We stayed in the king suite with the hide a bed, the mattress tended to sink in the middle. It could use a mattress pad on the mattress to help a little bit. That area also could use a lamp and possibly a little end table.

Jack T, Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Hi I am happy to hear you enjoyed your stay with us. We are glad to see that are renovations are making a difference. Next time you are in the area please come and see us again.

"NICE HOTEL"

4
23/11/2015

We checked in late in the evening, staff was very friend and helpful. Hotel was very clean and so was the room. the room was very comfortable. A little larger than most standard rooms. Nice big bathroom with a light in the shower.

"Nice place"

4
15/11/2015

We stayed here for a weekend trip to the Texas Ren Faire. The room was clean. It had a fridge and microwave. The water in the shower was hot. Bed was comfy...pillows not so much...but still a good room. HBO didn't work...which was a downside...but happy over all.

"Beware if you want a good night sleep"

1
11/11/2015

I have stayed at this hotel before and have had issues with it. But it is the only reasonable priced one in The Woodlands. But I can tell you this I WILL NEVER STAY HERE AGAIN. First off I would re secure the floors through out the hotel. All I heard all night was squeaking and keep me from Sleeping. If I was to report it what could they have done? They do not flow through with request from guest. I would also make my staff accountable for their actions or request that guest give them. I let them know that HBO was not working in my room and the front desk clerk let me know someone would come up and fixed it. And nothing. No one came up and it was never fixed. I know its a little thing but I wanted to watch HBO. For what i paid for the room I would expect more. I got Motel 6 service here.

Luis C, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
We apologize for the problems that you experienced during your stay. There was an area wide outage for HBO. We contacted Comcast and were able to resolve this the next day. We apologize for the impact this caused you. We hope you give us a chance to provide a better experience.

"Great stay"

5
27/10/2015

We were treated very well at the Woodlands, Texas Best Western. Everyone was very pleasant and helpful. I we needed extra towels, coffee or anything, we left a note for housekeeping, and it was always there when we returned. That has been a problem at other places.

"First time in Houston"

4
27/10/2015

We selected this hotel among others mostly due to its proximity to the party we were visiting. It rained throughout the weekend. I would have enjoyed a dip in a hot tub (there was none) or a dip in the pool (only outdoors and it was raining and not heated) So I was left with a long hot shower which wasn't as enjoyable. The continental breakfast selections could be enhanced by using fresh local products instead of the corporate frozen and thawed variety.

Luis C, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
Hi Richard, I do apologize that your stay here was not as enjoyable as it should have been. We do offer rooms with private hot tubs in them. We have been enhancing our breakfast with new items.

"Chose another hotel!"

2
26/10/2015

When we arrived to check in - the front desk clerk looked like he literally just got out of bed. Didn't look clean, shirt half tucked in half out, hair a mess. So first impression - what have I done ? Got to the room - opened the door - and the smell was really bad! Tried to turn the air down to help the smell and cool the room - 68 the entire time and it didn't help the smell or the temp. The comforters had stains. The beds were terrible !! 2 nights of horrible sleep makes for a really long trip!!! The towels didn't have that clean bleach hotel smell -- scary !! The breakfast was very so-so. Waffles were twangy !!! Gross! Do yourself a favor and choose another place to stay!!!

Luis C, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review
I would like to apologize for your inconvenience. We pride ourselves in making sure that our hotel is maintained clean and fresh smelling. Our towels are cleaned in a bleach alternative, therefor no bleach smell. I am making sure that the front desk staff is in proper appearance at all time.

"Houston"

5
24/10/2015

This was a great hotel option for me. I needed a place near I-45 with easy access to the Woodlands. This hotel was a great value and conveniently located for my purposes. The rooms were very nice and the breakfast was perfect.

"Perfect in all respects..."

5
24/10/2015

I cannot think of one thing to be negative about! This is a lovely hotel, I experienced no problems whatsoever. The room is absolutely perfect, very modern. As for the noise level, I was on the lower floor facing the front, no problems whatsoever. Had no problems hearing anything from outside. Michael, the front desk clerk was very accommodating with information in the area and super friendly. In would definitely stay here again!

"Friendly and helpful staff!"

4
15/10/2015

Ask for a room on the back side since freeway noise is significant. The hotel is clean, comfortable and well-maintained. The staff were very friendly and helpful. The air conditioner, bathroom fan and freeway made for a noisy room.

"Smelly room, nobody to assist with checkout"

2
13/10/2015

The room had a terrible odor and the staff was non existent at check out...10:00 am. Not worth over 100 dollars a night. The manager actually came out after several rings of the bell and commented "where is she?" and I told him I don't know but here are my room keys...I have to go. The comforter had stains on it and the tv was local channels only for the most part...not a good experience.

"Our Trip to The Woodlands"

5
20/09/2015

My friend and I attended a Church Conference in The Woodlands, Texas. Best Western was just what we needed! A small suite large enough to accommodate two ladies who needed space to 'spread out', a microwave, refrigerator, wifi, nice quiet room, safe, a good breakfast to get us going in the mornings, plus close to our meeting. Oh, and of course, affordable! We got IT all and more. Excellent staff; friendly, helpful and accommodating. We will stay there the next time we are in The Woodlands. Carole & Friend

"Cynthia Woods Pavillion"

5
15/09/2015

Booked a room for the night of Mayhem Festival at the Cynthia Woods Pavillion. The location is very close to the pavillion and there is many places to eat nearby. The room was wonderful, the bed was comfortable, and we really enjoyed our free breakfast!

"Great stay"

5
14/09/2015

The entire stay was delightful. The staff was very friendly. Breakfast was very good. The new furniture looks very nice in the rooms. Kim at check in was very friendly. Becky at check out was very friendly as well.

"My review"

3
13/09/2015

This hotel has had some new upgrades. It could us more, it has a smell of mold/musty. The breakfast is OK, the sausage is not real, I did not care for the breakfast quality. They have pancakes and waffles, that was good. But if you want to eat healthy go eat somewhere else. The swimming pool was very cloudy, I would not get into it. What made me uncomfortable was the smell of the hotel in all. Other than that is would be ok.

"Ugh!"

2
09/09/2015

One of the comforters had stains at the top where thy fold it down. It may have been clean but sure didn't look like it. The refrigerator had not been cleaned out. We won't be staying there again. Glad it was only for one night. My husband thought it was ok...he didn't see the comforter...