Best Western Premier Executive Residency Grand Texas Hotel, New Caney

Stayed here on the way to Galveston. This place was great, easy to find, plenty of parking. Room was exceptionally clean and spaceous. Entire hotel was very clean. All the staff we interacted with were great. Nice bar and restaurant area. Try the pizza, it is great. Will definirly stay here next year on our yearly trip to Galveston

Incompetent staff at front desk that had no clue what a platinum rewards member is. She had little to no idea how the check in system works and she charged me three times. Now I have to spend my time protesting the charges because of he incompetence.

Evening help was awesome but is doing the job of 2 people. Asked for a room on the top floor to keep people from banging all night. Starting at approximately 1230 am someone above me was dragging a heavy object across the floor, lasting till I left for work at 0600 am. Top floor Rooms not cleaned. Floors were dusty and air-conditioner leaked into the room like a water faucet.

Jamie Hansen, Owner at Best Western Premier Executive Residency Grand Texas Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Pillows had roach droppings and had to be taken to the desk to be changed. Several breakfast items were out, coffee was the main one, got tired of waiting and walked to Denny's. Nice shower but it leaked quite a bit

Jamie Hansen, Owner at Best Western Premier Executive Residency Grand Texas Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Smell of natural gas throughout the place. They made copy of driver's license and said they kept it on file for 5 years, even though BW corporate said that was not a corporate policy. Said they would give it back when we checked out. Probably made more copies... Then couldn't find it to return to us when we checked out.

Hotel was nice and clean. Conveniently located. Hotel Staff friendly and kind. We stayed in a Queen Suite which was large and clean. We loved the flooring verses carpet. All amenities were easy to locate and convenient to our room.

Beautiful property and location. Easy access off the highway. Awesome restaurant next door if you want to get out for dinner. Professional staff members. Best showers ever! You can choose where you want the water to spray… We will stay again, because we were treated like good friends!

This hotel comes with kitchenette so you can cook a little something. Don't have to leave at all. The beds make you wanna stay and relax all day after months of hard work there is a lot of entertainment around and a wonderful bar and grill located inside it's a little pricey but it's worth it no worries no rift raft just a quiet cozy place to relax and enjoy yourself

One of the best Hotels I have stayed at the time we spent was very comfortable, very clean , this was a 5 day stay visiting family and we enjoyed the staff and they were very helpful and friendly. I highly recommend this Hotel!

Hotel policy requires they make a copy of front and back of your credit card and of driver's license; cash payment requires additional $250.00 deposit for incidentals which they say will be refunded at checkout, provided general manager is there when you check out.