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Best Western Plus Hotel North Houston Inn & Suites, Houston

4.0/5  - basé sur 200 notations.
14753 North Freeway, 77090-6503, Houston, United States - See map

Hotels in North Houston, TX are known for southern hospitality, and this Best Western Plus has everything guests need for an enjoyable, Texas-sized getaway. Searching for hotels near George Bush Intercontinental Airport for a business trip? In need of hotels near I-45 in North Houston, TX for quick commutes? This property is ideally located near all the top destinations, whether you need to catch a red eye or want to check out the best barbeque in town. There are many restaurants within walking distance, and guests are just 35 minutes from the Houston Livestock Show and Rodeo. North Houston, TX hotels set the bar high when it comes to hospitality and great amenities. Stay close to George Bush Intercontinental Airport (IAH). Guests are close to Hardy Toll Road, and if you're looking for recommendations on sightseeing and tourism, every member of staff doubles as a local ambassador who knows Houston inside and out. Nearby, you'll find Wet N' Wild Splash Town, the perfect destination for the whole family on a hot Texas summer day. Right off Highway I-45 and just 20 minutes from downtown Houston, endless major sporting venues are close by including Minute Maid and Toyota Center. For more sports action, check out the Legends Sports Complex for baseball and volleyball tournaments as well as other sports games. Employees of Halliburton and Wood Group choose this Houston hotel because of the location, affordable rates and comfortable amenities. From a meeting at Exxon to a tour of GE Oil and Gas, business travelers can easily enjoy some rest and relaxation. The Mitchell Pavilions is just 20 minutes away, while the Texas School of Business is just one mile away. Educators and students will find the University of Houston 19 miles from the hotel, and Remington College as well as the Lonestar College just over three miles away. Book your room at the Best Western Plus North Houston Inn & Suites for the best location around!

Best Western Plus

Hotel North Houston Inn & Suites

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 200 guest reviews
NOTE ISSUED
Excellent
102
Very Good
59
Average
24
Poor
8
Terrible
7
REFER TO NOTICE
Business Business
78
Couples Couples
43
Family Family
46
Friends getaway Friends getaway
11
Solo travel Solo travel
17
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Worth the rate!"

3
06/08/2018

Rooms were clean and neat. TV has a lot of channels including premium movies. Pool looked nice and inviting but I didn't get into it. Breakfast is included, standard egg-stuff and bacon and a Texas waffle iron. Its easy to get to and has some dining near by. Well worth the rate charged.

Nerissa M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
Jeff M, We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

"Best in Houston"

5
04/08/2018

Have stayed in many different Best Westerns in the Houston area and we have found the winner as far as safety, cleanliness and ease of travel into Houston. Other hotels were closer to MD Anderson but this one is in a nice area and we instantly felt safe when we drove up.

Nerissa M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
Gary D, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. We hope your next stay will be just as enjoyable! Thank you so much for your loyalty to our brand. We will see you again soon!

"Lodging "

5
28/06/2018

Very nice and clean. Called and reserved 2 rooms for one night. We arrived and the rooms and keys were already assigned. We asked the check-in associate for information on eating places and her suggestions and directions were very accurate. The rooms were very spacious with mini fridge, microwaves and coffee pots. Breakfast was available with your choice of cold cereal, hot waffles, eggs, sausage, potatoes, yogurt, juice and hot coffee. The only drawback in visiting now is the street construction and you certainly can't fault the Best Western for that!

Nerissa M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
Dear wddixon57, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

"Quiet and great staff"

5
20/06/2018

I was able to get a good price on a good room. In the morning, Gloria helped us with directions on where we needed to get even though the Houston traffic. The rooms were nice and quiet and the breakfast was good.

Nerissa M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
Dear alvleon2303, Thank you so much for acknowledging the efforts of our staff to make you feel comfortable and at home. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

"Just okay!"

3
21/05/2018

This hotel was alright for one night, but I don't see how anyone could stay there more than that! The location is good, just off the freeway and next to a cracker barrel and whataburger and jack in the box. Especially since the hotels breakfast is from 6am - 9am, we stayed a Sat night and were not planning on getting up before 8 so we missed it! Bed and pillows were comfortable. Carpet in the rooms could use an update. This was our 2nd time staying at this hotel, the first time we had a room that smelled of stale cigarette smoke, but this one did not. One thing that left me curious, only a mirror in the restroom, not another in the room...

Nerissa M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
Dear Rose G, Thank you so much for choosing Best Western Plus North Houston Inn & Suites Hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We also appreciate your suggestions for how we can continue to improve and we hope to see you again soon.

"Great staff and place to stay"

5
20/05/2018

Lilian and Gloria were really nice and made the process very easy and quick. The hotel was very quiet and clean and the pool was nice to get into. The beds were comfy and tidy. They also have security at night which makes me feel safe.

Nerissa M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
Dear johnpaca, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay of Best Western Plus North Houston Inn & Suites Hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We will happily share your comments with our staff and we look forward to seeing you soon!

"Needs a makeover!"

2
26/04/2018

The rooms are outdated. The bedding had holes in it. The carpet smelled of mold. Dirty walls. Needs a makeover badly! There were towels rigged at the top of the window. The hotel staff was helpful and tried to accommodate me.

Nerissa M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
mkheredia, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good!!"

5
16/04/2018

My family and I stayed here for 6 nights and was awesome. Service is excellent but the girls on front desk are just amazing. I'm sure that i'll be back soon. Thumbs up for this wonderful place and for all the staff.

Tina M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
Dear Anacartier, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We are all looking forward to your next visit and hope it will be just as enjoyable.

"Much better than expected!"

5
02/04/2018

I stayed to prevent driving home only to turn around and be at my brother's by 7am to drive to an out of town funeral. The area where the hotel is located can be a little sketchy (close to Greenspoint) but there was no problem - security present, good lighting, no loitering by anyone. I ended up feeling very secure.

Jig P, Manager at Best Western Plus North Houston Inn & Suites, responded to this review
Thank you so much for the complimentary review. It is nice to see that we were better than expected. Thanks to reviews like yours, hopefully in the future, others will expect us to be nice and choose to book with us.

"Simple but adequate"

3
08/03/2018

We were a little concerned when we saw that Bestway had a 2 rating. But let me tell you - it was clean & recently updated to the point that it far exceeded our previous stay at an Extended Stay. Price couldn't be beat. Satisfied.

Tina M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
skmorton45, We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

"The Best Place to Stay"

5
08/03/2018

This is the best place to stay in Houston. The staff is wonderful. From management to the front desk to housekeeping. You won't find better service anywhere else. This is a clean, well maintained property. Thank you Jig, Gloria, Lillian, Brenda, Maria and everybody else for making my stay enjoyable every time.

Tina M, Guest Relations Manager at Best Western Plus North Houston Inn & Suites, responded to this review
vickieb111, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for taking the time to share this five star experience with our management, staff, and future guests. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Relax"

5
12/01/2018

BW is my favorite hotel to stay at, very clean rooms and I love the quitness. WIFI is the best also. Front Office Rep is awesome and she very attentive with all I ask and need. Location is very good, I like to see Security on the grounds also, feel safe.

Tina M, Guest Relations Manager at North Houston Inn & Suites, responded to this review
P1705CDclaudiam, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Clean and comfy"

3
06/01/2018

Hotel was in a safe area with several resturants within a mile or so. It was dated but very clean. The bed was very comfortable and all the room amenities worked well. It was freezing outside and I was toasty warm with plenty of hot water.

Tina M, Guest Relations Manager at North Houston Inn & Suites, responded to this review
susanwX9281TP, What a splendid review! Thank you for your kind remarks regarding our high standards of cleanliness and we were able to give you a comfortable experience of North Houston Inn & Suites Hotel. We're glad you had a great time with us and we look forward to serving you again.

"Nice Spot for a Quick Stay"

4
02/01/2018

This place was in a great location for me. It was 5 minutes away from the venue that I needed to attend. The bed was not as plush but it did sleep good. The room's heater was the best and heated the room up nicely. The breakfast was good with good options. The staff were friendly.

"A Good Place to Stay!"

4
15/12/2017

We found this hotel to be a good place to stay while in Houston. It was very clean and well while our money! We would recommend to all who may be traveling for business or pleasure! we plan to use this hotel in the future.

"good people"

4
03/12/2017

very helpful people at front desk, even the new ones this is an older place and its been kept up well...jnhbuvygctrdxsezsrxdtcyvubvtcrtzxerctvuybiniubyvtrcfexzw4rextrctvbyvctxdezw44rextrcytvbvycfxz4w4erx5trcytvbvcr5xe4zw..i hate writing reviews but this place is nice for the price., cvybuni,jkhvc,,yutr.ygutft..uhygftdretdyug..ihtrtyfgh87g67fdetf..jhgtf6d56rft

"a bit daunting before arrival, put the desk man put me at ease and explained everything quietly"

5
15/11/2017

the one Is stayed is best western plus katy inn &suites unfortunately it's doesn't comes on the list, best western plus katy is close to a big shopping mall, where you can find all the shops , just a walking distance, a lot of activities whether as a family with kids or solo,or couple, breakfast start at 6.30 am ,it's a buffet with a lot of selection of food,until 9.30 am, staffs are very helpul.

"Good stay"

4
13/11/2017

Things were good, I'd like to stay again, in the near future. Hopefully, next time it'll be during pool season. There were many restaurants in short distances. It was good to have that! I will recommend it to my friends and family. Thanks!

"Great Place to stay in North Houston"

5
26/10/2017

The hotel was easy access along I-45. All staff were professional and helpful. The room was well appointed with a King bed, fridge and microwave. Breakfast had a good variety of hot and cold items to eat. Overall a great place to stay.

"Excellent Stay"

4
22/10/2017

The deal that I received through the Best Western website was a great rate. When I arrived to the hotel the staff was friendly and inviting. The breakfast selections were awesome and fresh daily Overall the hotel is great if you need to grab a room for a week to getaway or just leisure you should go to this location.

"ORIORDANT"

4
18/10/2017

We stayed here one night.(29th.) We have stayed here many times. We were checked in by the same receptionist as before, friendly and efficient. Our room was on the 2nd. floor, becoming a little dated up here. We would prefer the third floor. We enjoyed our breakfast in the morning. The previous night the receptionist was most helpful allowing me to use her cell phone.

"Weekend getaway "

4
16/10/2017

It was a nice quiet stay. Staff were nice and hotel was clean no extra noise around. Breakfast was good and a sweet lady kept everything clean made sure there's was enough food. We enjoyed our stay. We shall return.

"Lovely stay "

5
12/10/2017

A short one night stay, but it was very good Lilian was fantastic, extremely helpful and we immediately felt at home. The room was large, clean, and well maintained, as was the lobby. Breakfast was good, just a short walk away was a Cracker Barrel, good for lunch and dinner, also a Jack in the box, great for burgers. Would definitely recommend this hotel.

"great stay"

4
29/09/2017

lobby is welcoming. Front desk staff is friendly. A stack of todays newspaper is on the table in the lobby, easy to grab and take to your room. The room is comfortable and spacious. The ability to control your own room temperature is nice. Swimming pool is refreshing. Hotel is close to many restaurants. Easy access to the interstate. Will stay again

"Vacation"

5
15/08/2017

Nice place! Great service! The employees (from the front desk to security) all treated me with respect while also treating me like someone special. I would recommend this hotel to anyone visiting the area!

"Staff friendly,and very helpful."

5
08/08/2017

I'm appreciate; all the help by the staff, given me. I had three meeting; that day. and a good night sleep. Boy! You can't buy that kind of experience without the outstanding help of the staff. I'll be back to this hotel very time I'm in Houston. A great place for business traveler.

"Houston"

5
29/07/2017

We had a fabulous stay. Clean rooms, hotel smelt very clean, good breakfast and great ladies at the front. I stayed here with my son who is a year old and my husband. We had no issues at all, and enjoyed our stay. Nice and quiet.

"BW North Houston"

5
20/07/2017

I really appreciated Lillian at the North Houston BW, who checked us in! And how she honored our membership level for the upgrade! Our free wi-fi was fast! And our room was beautiful! We love BW and our membership program!

"Great place to park and fly"

5
19/07/2017

This is a very clean hotel with helpful staff. We had an early flight from Hobby and stayed here. They allowed us park our vehicle for up to 7 nights. The shuttle took us to the airport and picked us up when we returned, so we didn't have to deal with airport traffic. We felt very safe at this location. We left before breakfast started, so can't address that part.

"My Review"

4
17/07/2017

Overall, it is a nice and safe hotel! The staff is extremely friendly! I did have an issue with the phone in my room. I could not adequately hear when I used it. I also asked for a wake up call that I did not receive. I will say on the other hand the price of the room and the friendliness of the staff made up for any of the issues I may have encountered with the room's phone!

"Awesome Stay"

5
08/07/2017

I love this place, come here once or twice a month to relax with my old man. Get away from kids and just relax and be ablessed to sleep without being bothered by the kids for once. I enjoy my stay every month.

"Great place to stay"

5
02/07/2017

Cleakn and comfortable rooms. Great pool, friendly staff, very high quality breakfast. Everything is good about this. Good location and parking lot. My room has a frig, microwave and a coffee maker. Cold ac. Please keep up the good work.

"Wonderful Hotel"

5
21/06/2017

Great place to stay. Access to several great restaurants. Good Location. The breakfast had both hot and cold items. The staff were very friendly and we were asked regularly if we needed anything and if our room was okay.

"Still new, but just another Worst Western"

3
17/06/2017

Front desk staff was okay. Their work area was clean, but looked like nobody lived there. The place is new, so it hasn't had time to run down yet. The elevator is tiny and SLOOOWWW. I actually couldn't find it at first. It is so small you think it's just another room in the hallway. The room is quiet enough, and the bed is comfortable enough, although Best Western always uses pillows that are just the wrong size -- too thick to use two of them, too thin to use just one. Bathroom and room are comfortable and clean. Breakfast appears to have good selection at first blush, but when you look closer you find that the eggs are synthetic, the ham is stale, and it isn't butter in those little packets. It's synthetic (and probably cancer inducing) "spread." I got downstairs at 8:30 and got the last banana. Don't know if there were other fresh fruits available or not. There was a TV on in the nice, small, brightly lit breakfast area. At least it was tuned to something innocuous (Good Morning America or similar vapidness) The place is a little hard to get to. You're coming down the feeder of I-45 and you see the Cracker Barrel on your right, and you go past it and turn in, only to find that you are still in Cracker Barrel parking lot. The hotel is actually behind a small office complex that includes a doctor's clinic, so set back 50 - 100 yards from the access road. This helps reduce the noise.

"Great stay, great price"

4
16/06/2017

Needed a hotel for a quick trip to bring daughter to airport and see husband's boss. Room was clean and spacious. All of the hotel was clean, convenient, inexpensive, and had a very friendly staff. Easy check in and out.

"best stay ever!"

4
14/06/2017

the room was very clean and neat. i would definitely recommend this hotel to anyone i know. the staff was very nice and helpful also very friendly. breakfast was a very tasty and everything was neatly organized.

"Perfect hotel for our visit to North Houston"

5
27/05/2017

Every staff member was determined to make our stay a positive experience. The breakfast was just right, the pool was just right. Close enough to walk to several restaurants. Front desk staff accommodated all of our special requests.

"Clean, value"

4
07/05/2017

Room standard in size. Room decor average. Due to hotel‘s proximity to I-45 I slept with earplugs even although our room was away from Interstate. A 15-minute's drive from the airport and easy to reach. From airport take Beltway 8 (Sam Houston Tollway) West to I-45 (no toll that part of Beltway 8). Then I-45 north. Friendly and fast check-in and check-out. Decent sized outdoor pool. Breakfast was standard, not much to choose from. The hotel was appropriate for our needs and reasonable in price, therefore, I would consider another stay whenever in the area again.

"Very clean! Great value!"

5
21/04/2017

Great, great, great! Will definitely stay again! Very clean rooms! I still cleaned with clorox wipes & sprayed my bed with Lysol, but I didn't find any traces of "dirty"! Matresses are enveloped in mattress covers so I was glad not to have to worry bout bugs!

"Quick Getaway"

5
04/04/2017

Very nice hotel in a great location with competitive rates. A hot breakfast is also included with your stay, which is a nice plus. Location and quality are what makes this hotel an option on the top of my list.

"Stress Free"

5
01/04/2017

I love my room and the cleanliness of it. Relax mode!!! from work and all the everyday stuff. I am able to enjoy my me time all the time. I enjoy my stay at BW once or twice a month, love my time here

"wonderful stay"

5
18/03/2017

we stayed for 6 nights and it only had one comfy armchair so I asked if I could get an other armchair 10 mints after we into our big airy room 208a ,,two young ladies had carried the chair up to our room and even placed it where I wanted it , and that started the welcome feeling from this hotel beds are comfy ,I couldn't pick only one pearson out because every one was very helpful with directions and time tables ,,and just feet away is a cracker barrel restaurant I definitely would go again and price was very good ,,my only complent would be the traffic going into Houston from the hotel .

"One night get away"

5
12/03/2017

We just wanted a night away from the house and this was the perfect place for us. We love staying at Best Western. It's the hotel we prefer. We choose this one because they have smoking rooms. Staff was friendly and room was clean. There are a few fast food places within walking distance and easy access to I 45.

"You will be happy here"

5
09/03/2017

A very nice motel and we enjoyed our stay. Our single-king room was very clean, well sized for an overnight stay, with a comfortable bed. The staff were very friendly plus they offer a very good breakfast.

"Happy with just about everything"

5
21/11/2016

Only down about the location was not enough room for breakfast had to wait for a table... But that's no big deal. I would recommend the location to anyone looking for a place it was very convenient for us... Close to the venue we were attending the mall is close!!!

"ORIORDANT"

4
11/11/2016

We stayed here on two occasions during Oct. We were welcomed by the same pleasant receptionist from previous year. We were checked in quickly, our special requests were granted. The room was spacious, comfortable and clean. The breakfast area was great, good selection and well stocked. On our departure out of Houston a week later we decided to stay here again even though its about 12 miles from airport.

"Convenient safe and clean."

5
03/11/2016

Stayed for one night. Rooms are recently updated with new furniture. Staff is friendly. Breakfast has wide variety of choices. Don't care for refrigerated rewarmed scrambled eggs. Parking is well lit, fast food and sit down restaurarants are next door via internal drive, no need to get on the street as it is a very busy intersection.

"Very Helpful Staff"

5
11/10/2016

The place was very nice and clean, I did enjoy the breakfast with the waffle and omelet makers. Gloria was very kind and great with directions and Lillian was really sweet. The hotel is very quiet and near by where I needed to be close to my family.

"Excellent service at an excellent price."

5
09/10/2016

Excellent value, very clean and pleasant. Easily accessible to the highway. Breakfast was all inclusive with many selections to make. The Coffee was excellent. Was able to use their computer and print off forms needed for a meeting at no extra cost. The rooms were remodeled and were very pleasant.

"Pleasantly surprised!"

5
30/09/2016

I always search diligently for hotels that are reasonable, not in bad areas, appear to be well maintained, etc. This was my first stay at the BEST WESTERN PLUS North Houston Inn & Suites and it was great! I was there two days on business and everything was great! Would like to see just a few more choices of hot foods at breakfast but really a very minor thing. Very clean and I was VERY pleasantly surprised at how quiet it was. Usually walking down the halls of some hotels you can hear people talking, TV's on, etc...I heard none of that. I had left my TV on when I went to get ice and I could not hear it until I re-entered the room. Very well maintained and nice area as well. Great place!

"A Great Place to Stay"

4
25/09/2016

We were in Houston for a family members funeral. We needed several rooms. The location was great and everyone walked to Cracker Barrel to eat which helped. The staff were very friendly and helpful. The rooms were clean and comfortable. One room had trouble with toilet and shower water pressure but 4 other rooms had no problems.

"Really enjoyed my stay"

5
20/09/2016

Gloria was extremely helpful and always really nice during my whole stay at the hotel. The rooms were very nice and clean and the grab bags in the morning were a nice touch for someone like me who has to leave early and in a rush for work.

"Wonderful, Quiet Stay"

5
19/09/2016

The rooms were very quiet and clean. I forgot the name of the girl who checked me in and out but she was very polite and helpful during my stay and was able to recommend to close by restaurants. Every time I walked by the lobby, she greeted me with a smile.

""Amazing staff and good location""

5
17/09/2016

My only complaint was the door frame sizes, because it was kind of tricky to get the cart through the door ways of the hotel , elevator, and room door, but my experience however was beyond amazing. I stayed in this hotel for a total of five days alone for college requirements and I would gladly return. The ladies at the front desk were so helpful and courteous , especially Gloria and Guadalupe. I was new to the location and was extremely worried about where the locations I needed to go were located, but Gloria gave me not only verbal but written directions as well. She completely alleviated all my concerns about the neighborhood while the other staff members (Lillian, Acucena , and Roxann ) catered to all my needs whether that was needing more towels or answering any of the "many" questions I may have had during my stay. Guadalupe at the front desk took upon herself to go the extra mile for me and would call my room every time someone was coming up to my room to make sure they were suppose to be there. These ladies kept me safe and gave me a sense of security which to me is priceless .The room and hotel was in excellent condition and smelled wonderful every day. If I have to go back to Houston this would be my number one choice and it wouldn't because it was the best hotel ever but because the staff was indeed the best I've ever seen.

"quite restful hotel"

4
10/09/2016

Nice hotel.easy check in .has security in parking lot.walk to resturant and large parking lot.only problem was waiting for water to get hot in shower.check out was a little disappointing.could not get a printed copy of my bill had to wait and have it sent to my email .

"good location and nice hotel"

5
05/09/2016

The entrance to the hotel is a bit confusing, however, the hotel is quite, clean and neat despite its location closer to a major airport and major interstate highway. The staff is friendly and knowledgeable how to deal situations.

"Toddlers Loved The Breakfast "

4
21/08/2016

Everyone was great!! Was even allowed to check in a little early. Room was clean and housekeeping always restocked room essentials. Would definitely book this hotel again everything was close by. The weather wasn't very sunny, so we couldn't use the pool.

"Wondeful Staff"

5
14/07/2016

I was calling the hotel trying to reserve a room but the phones were down. I was finally able to get in and Guadalupe at the front desk was just so helpful. She greeted me as soon as I walked in and had a smile on her face the whole time. She took interest on my day and got me into a room. About 20 minutes after in checked in she called my room to ensure it was up to my standards, and every time i went in and out of the main door she greeted me as though it was my first time. She made such an impact on my day and I will definitely be coming back. The hotel itself is currently under being renovated but is beautiful and the breakfast is wonderful also. Guadalupe, Thank you for providing great customer service.

"Mr Jason M"

5
07/07/2016

This Best Western is amazing. They always have the cleanest rooms and the service is excellent. Lupe and Gloria who work the front desk are so kind, helpful and very pleasant. I regularly stay here when in business in Houston and recommend it to all my friends and business partners. They are truly a 5 star hotel. Thank you Lupe for always putting customers first and remembering who we are and what our hotel preferences are.

"Best experience ever"

5
01/07/2016

All rooms were quite clean, breakfast was also delicious, all personnel very kind and polite in special Ms. Gloria. Internet is free and fast speed, pool is also nice. It would be nice if there were a shuttle to/from airport.

"Excellent service "

5
30/06/2016

Breakfast lady was AMAZING, had everything clean and making sure everything was great. Front desk (lupe) was fantastic with her service, I've never been to any hotel that had such an enthusiastic employee as her. Thank you for the 2 weeks of great service. This will be a hotel to remember.

"Nice Place to stay"

4
24/06/2016

I've stayed here before!! Staff was very helpful!! It was a little pricey, but compares to the area!! The only problem I had while there, the elevator went out!! I had to walk the stairs when I checked out!!! (Not because of elevator) "Crap Happens when you travel West"!!! OH WELL!!! When I come back to North Houston, I will stay here again!!

"nice stay"

5
16/06/2016

Our family stayed in two rooms on the first floor... nice rooms, clean.. the motel is far enough away from I-45 to keep it quiet.. Cracker Barrel right next door .. good breakfast.. good value. modern

"Pleasant and quiet stay"

5
08/06/2016

We needed a hotel close to Bush International in Houston and found this Best Western. It was not only close (10 min. away from airport) but it was clean, quiet, and inexpensive (about 1/2 the price of other hotels near the airport). The staff was great and the breakfast was very good and inexpensive (free). WE highly recommend this hotel and will stay there the next time we fly out of Houston. P & S

"Mrs. "

5
01/06/2016

Absolutely fabulous hotel. The hotel desk clerk Gloria was the most gracious and out going person. She was the most fabulous person to check in with after a very long day of travel. I have to say that she for sure Convinced me to rebook a stay here on the return trip home. Thank you Gloria for a wonderful stay. ??????????

"Quiet stay"

4
18/05/2016

I like the fact that this property is tucked away from main road. It was very quiet and clean. A Cracker Barrel right next door. Offered continental breakfast which was O.K. Front desk clerks were not real friendly. Would stay again though.

Jig P, Manager at BEST WESTERN PLUS North Houston Inn & Suites, responded to this review
Dear Belinda, Thank you for taking the time to go online and reviewing our hotel. I am glad you enjoyed our hotel and the location. When all other hotels have similar amenities to offer, it is hard to differentiate yourself from the others. We take pride in being clean, quiet, and friendly. It is nice to know we met the clean and quiet requisites. I apologize that weren't able to show our awesome personalities. Since you mentioned that you would stay with us again, we look forward to showing you are friendly side. Thank you.

"Great Front Desk Person"

4
16/05/2016

Hotel is pretty much standard, comfortable, quiet and we got good pricing. Easy to access from airport if u have a rental car. The front desk person Lupe was very friendly & extremely helpful as this was first time to Houston. She was also very hard working, doing at least 12 hrs, but still friendly & helpful. Made the stay great.

Jig P, Manager at BEST WESTERN PLUS North Houston Inn & Suites, responded to this review
Dear Mr. Peter, Thank you very much. As you may have seen in other previous reviews, Lupe is awesome. She is very hard working and reliable. The best part of all is that she is only one of our tremendous staff members. Our dedicated staff works very hard to make sure your experience is great in every way. It is nice to be recognized in a positive way. Thank you again.

"nice stay at bestwestern plus inns and suites Houston, TX"

4
11/05/2016

No complaints. Staff was really friendly and attentive to my needs and Ii was completely satisfied with my stay. TV was not plugged in in the back but this was immediately remedied by maintenance. Room was clean and smoke free.

Jig P, Manager at BEST WESTERN PLUS North Houston Inn & Suites, responded to this review
Dear Mr. McArthur, We purposely unplugged your TV to give you the opportunity to explore our beautiful city. However, I know the rain of late has made that difficult for many of our guests. Joking aside, I am sorry, your TV was not operational at first attempt. I am glad that our maintenance personnel was able to quickly make things right again. We hope to see you again soon. We'll have your clean and smoke free room with a working TV waiting for you. Thank you.

"Great value"

5
09/04/2016

Breakfast was great! Azucena was helpful in that area. Gloria at front desk was pleasant and professional. Rooms were clean, beds comfy. When microwave wasn't working in our room, it was replaced within 10 minutes of call. Will gladly stay here if I'm back in Houston!

"Great Staff, Great Hotel."

5
09/04/2016

Lupe, Gloria and lilian were great. The hotel is in great conditions and the whole staff is amazing. They're all very helpful. The breakfast has great selection and it alternates every morning which is great. Will absolutely be staying again.

"Consistently Excellent"

5
07/04/2016

Gloria Lupe knows me and makes sure I have what I need each time I come to Houston. She always makes sure I get a good room. I've never had any issues when staying here unlike other hotels in the Houston area. I have other choices but prefer this hotel due to the level of service and will continue to stay here as a result of the atmosphere and the folks that work at this location.

"gloria is great"

4
05/04/2016

gloria is great she helped me and helped my family thank you gloria . and This was a very nice hotel. The room was very clean and well maintained. The room was comfortable and spacious, with refrigerator and microwave. The beds and bedding were comfortable (The pillows could have been better though.) There is a nice pool, Breakfast is good.

"Foreman"

5
04/04/2016

Got great service from Gloria Lupe. Everyone here is extra courteous and professional. The rooms are always clean and the bed is exceptional. Would definitely recommend this place. So if you're ever in the area, this is a great reasonable place.

"Gloria and Robert were great!"

5
23/03/2016

Gloria really helped us out on Friday because we did not have a reservation but the hotel didn't have any doubles. She was able to place us in a suite for the same price I found online. The rooms were great too.

"Not impressed"

3
22/03/2016

The room was clean and the staff friendly. The beds were comfortable enough. However the room had things that would suggest disrepair over the years. The AC unit didn't stay cold and the room had an odor that seemed musty. The pool was closed without any type of notice listed when we booked (&it was one of the reasons I selected this location). Not the quality I expect from Best Western.

"Great stay"

5
19/03/2016

We stayed two different nights as we traveled through Houston for a recent vacation. Both times we enjoyed a pleasant stay. The room was big and clean. Plenty of towels available. The staff was very pleasant and helpful. Thanks to Gloria who ensured we had everything we needed.

"Not what I expected from a Best Western "

2
16/03/2016

I expected a lot nicer building and room. The lobby was fine. The room however smelled like mildew and the AC never felt like it really cooled off so that could've been where he small came from. The room definitely had some wear to it. Peeling paint and areas where the corners didn't meet. My daughter was excited about the pool but when we got there it was not in service. Would not stay there again. Makes me doubt best western standards.

"Good room, not so good breakfast or location"

3
16/03/2016

The room was good - I've been upgraded for free to their suite which was large and nice. Their breakfast wasn't so good, only eggs and waffles.. No yogurt or any other "healthier" option.. The hotel is located about 20 minutes from the airport.

"Love the staff there!"

5
23/02/2016

Lupe was extremely helpful in securing my business and as a business person myself, I understand it can be a very competitive market out there. Her and the entire staff do a great job. Cracker Barrel is next door so you can grab a big breakfast. Also, Whataburger and Jack in the box is in walking distance.

"Great hotel "

5
18/02/2016

The hotel is a great clean place. The room I was booked in was very clean and the staff were friendly as well as polite. The front desk Guadalupe was a great front desk on helping me figure out great places to eat around the hotel. She checked me into my room fast and took care of any complaints very well.

"Super Value"

5
10/02/2016

Recent reviews were great and the price was almost too good to believe at $80.99 online. Place is great, newly redone, very clean, everything you need and very friendly staff. Can't beat this in Houston. Close to the airport too.

"Wonderful Hotel & Staff"

5
06/02/2016

We checked in with Lupi and she was so friendly and very professional, she made us feel like we were at home during our whole stay, will definitely be returning. The hotel was clean and the bed was comfortable.

"ok place to stay"

3
06/02/2016

Nice place to stay in North Houston. Whataburger in the same parking lot. Not to far from Greenspoint Mall. Near the Bush International Airport, I-45 and the Loop 8. Room was comfy and clean. Can't comment about the breakfast since I ate breakfast at Whataburger

"You will NOT be disappointed!"

5
19/01/2016

Awesome place, very clean! Staff outstanding - friendly, helpful, you feel welcomed! We were here a year ago, and was very happy with our stay, the reason we booked here again this year. Amazed to see, that they remembered us. We saw they have updated Lobby and breakfast area! Place smells fresh and clean. Close to airport! We will be back!

Jig P, General Manager at BEST WESTERN PLUS North Houston Inn & Suites, responded to this review
Sandy, Thank you for the positive review. We will gladly welcome you back next time you are in town. Sincerely, Jig P

"Great hotel"

5
18/01/2016

Great hotel to stay for the northern Houston area. Friendly staff Gloria and Lupe and convenient access to restaurants and the free way. Offers a well lit and secure parking area and I noticed officers park at the Crocker Barrel over night. I would stay here again when needed.

"Recommended"

5
15/12/2015

You can never go wrong by stay at the Best Western Plus, 14753 North Freeway, Houston, TX. Great staff, friendly atmosphere, very clean. This is my second trip to Houston and I would not stay in any other hotel. I have always used Best Western Hotels and for the value, accommodations and staff by far this hotel true one of the best, Best Western's that I have ever stayed at. The staff really goes out of their way to ensure you are comfortable. No request is too much to asked. By far I would recommend this hotel to all in this area.

"Excellent Service"

5
05/12/2015

I stayed there for I week and it was great. Room was always clean, Breakfast was good and service was great! The Receptionists always greeted me with a smile and Azucena from the Breakfast area was always very friendly and attentive.

"It was ok for one night"

4
30/11/2015

We stayed for one night in the jacuzzi suite. Although all of the jets didnt work in the tub which kind of defeated the purpose the bed was really comfortable and I was too tired to care. We went with a group we were allowed late check out but the 2nd half of our group wasnt which ended our trip and stay early

"Late reservation and check in"

5
16/11/2015

We decided late Tuesday to spend the night close to the airport in Houston. Four ladies flying out early to Hawaii. This hotel offered everything we needed to be ready for our flight arrival with a good nights sleep and breakfast. Very courteous staff and comfy accommodations. Only 10 minutes from the airport. .

Jig P, General Manager at BEST WESTERN PLUS North Houston Inn & Suites, responded to this review
Dear Lynn T, Thank you for the complimentary review. It is satisfying to know that hard work pays off. Traveling is difficult when everything doesn't go as planned; I am glad that our hotel and staff were able to make life a little less stressful on an otherwise eventful night. We look forward to having you visit us again next time your plans bring you through Houston. Sincerely, Management

"ORIORDANT"

4
06/11/2015

We arrived to this hotel late one evening, we were checked in by a pleasant young lady. Our room was clean and comfortable. We had a pleasant two day stay here and actually returned three weeks later for a one night stay and were checked in by the same young lady who remembered us. The breakfast was adequate and was kept well stocked. Not a lot to do in this area but shops and restaurants are a short drive away.

Jig P, General Manager at BEST WESTERN PLUS North Houston Inn & Suites, responded to this review
Dear ORIORDANT, Thank you very much for the kind words. As the manager, it brings me great joy in knowing that we were able to meet all your expectations. I will continue to work hard in order to maintain our satisfactory level of service. Sincerely, Jig P

"nice rooms"

5
29/10/2015

This hotel has nice rooms and friendly staff ok breakfast (free) Lupe and Gloria are quite helpful and informative. The rooms have big fridges and micro-waves. .Large screen TV's with the guide built in .

Jig P, General Manager at BEST WESTERN PLUS North Houston Inn & Suites, responded to this review
Dear Mr. Dave, A happy guest is the best compliment to our hotel and staff. Although customer service is one our top priorities, so is the quality of our hotel. Our staff takes great pride in being helpful and making sure that everything about the hotel meets your expectations. I personally thank you for the compliments regarding the amenities we provide in our guest rooms and the rooms as a whole. See you next time. Sincerely, Jig P

"Visit to Houston for a nice room"

4
29/10/2015

The rooms were nice and the beds were comfortable. The shower curtain rod was about to fall out of the wall. Great TV's and lots of programming to find something to watch. Did not use the pool as it was too cool to take a dip outside. Breakfast was ok as the eggs were ok and the cheese in it tasted cheap, but the hot sauce made them edible. The bacon was sliced too thin. Coffee in the rooms was not a very good flavor. Over all on getting an online price it was a decent room for the price. They do have free Wi-Fi if you want to use it but I did not.

"Truck Driver from Canada."

5
29/10/2015

I always stay at this hotel when I'm down in Houston. The girls (Lupe and Gloria) always know you by 1st name bases. Always happy go lucky girls that do there best to do a great job. ???? up. Stayed here for 11 days this last trip. Be back again next trip...????

Jig P, General Manager at BEST WESTERN PLUS North Houston Inn & Suites, responded to this review
Thank you sir very much. We definitely appreciate and enjoy your company during your stay with us as well. Its nice to know that the staff's extraordinary effort to make your stay enjoyable does not go unnoticed. We look forward to having you stay with us over and over, it is our pleasure. Sincerely, Jig P

"Very Hospitable"

4
26/10/2015

Nice breakfast bar. Azucena is very polite and always helpful & kept food fresh & plentiful. WIFI is almost always down when we stay there - every time..... Our group stays at this hotel 2 weeks a year for several years for conferences.

"Overall, an enjoyable awards stay"

4
24/10/2015

I cashed in Best Western reward points for this stay. The only room available was a handicapped room. The room and furnishings were comfortable, but the bathroom was problematic. The floor only slopes towards the drain on the shower side. As a result there was an inordinate amount of standing water on the floor after using the shower. While this was acceptable given it was a free room, I would have been very upset if I had to pay over $100 for the night.

"Never heard of "No Late Check Out"!!!"

3
22/10/2015

I was running a little behind and rung front desk to ask for an additional 30 mins to gather my belongings and was told they do not give late check outs, so I tried to hurry and pack around 10:50 a gentleman came and knocked on the door to let me know that check out is at 11:00am.. I was not pleased at all, first off it's not 11 yet and he was rude about it. I will not recommend anyone to stay at this location!

"Great Hotel"

5
18/10/2015

This was a great place to stay. The rooms were clean and the bed was very comfortable. The breakfast was nice. The area around the hotel was clean and felt safe. The pool looked so inviting unfortunately didn't get a chance to take a dip.

"Nice stay"

5
09/10/2015

I had a comfortable stay and have found this and other Best Western Plus locations to be a high quality and a great value. While I was only here for one night, I would stay for a longer trip and found it to be conveniently located outside of downtown.

"The clerk named Gloria was very helpful and considerate!"

4
08/10/2015

Our flight was in late afternoon. Gloria kindly allowed us to extend our stay beyond the normal check-out time at 11am. The hotel was also not far from either airport or downtown business area. We would probably book it again.

"Brian's Trip"

3
06/10/2015

Service is average, Breakfast was average, Hotel Clerk was not very attentive, the particular room we stayed in had a odor when the air-conditioner was running, the bathroom door didn't lock, the outside appearance is nice, the lobby and the breakfast areas was clean, easy access to I-45 and Beltway 8

"Great Hotel in Great Area"

5
21/09/2015

When we checked in we were well received, the desk clerk was very friendly and knowledgeable. The room was very clean and comfortable, everything worked, and operated as expected, by choice we try to always stay at best western plus if possible, this one was conveniently located to where we needed to be. We commend Room Service, they did a great job, although we never were able to meet them, to say thanks. We did get to know one of the employees "Azucena" she maintained the breakfast area, super sweet, very nice and friendly, she's the type of person you like to face when you just wake up in the morning. The breakfast area was very well maintained, and everything was replenished as needed. We stay two nights, will stay again......

"The morning staff "Azuceno""

5
21/09/2015

Every morning I was welcomed to the breakfast area with a friendly hello by Azuceno and the food items were always fresh and helped start my day off with a great breakfast. Azuceno does a great job and I looked forward to her saying good morning to me each of the days I stayed at the Best Western Plus North Houston Azuceno is a great part of the staff at this hotel and really helped start my day off with a smile.

"Not so nice stay"

2
13/08/2015

We stayed here for one night only. First we got a wrong room (smoking room) and then we could not have the room we had the reservation for. Breakfast was the basic pancakes and jam -version. Hotel location was not nice, they did not have any transportation for the city or anywhere else. No restaurants nearby.