Best Western Plus Hotel New Caney Inn & Suites,  New Caney

4.5/5  - based on 98 guest reviews.
22033 US Highway 59, 77357-8257, New Caney, United States - See map
+1 281 354 7222 +1 281 354 9055



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> Room 1

1 adult


Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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TripAdvisor Traveler Rating
based on 98 traveler reviews
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Sports is a way of life in Texas and our Best Western Plus New Caney Inn and Suites is in a location that is convenient for many sporting events and competitions, including a luxury Tour 18 Golf Course nearby. Frequent flyers can rest assured they'll catch their flight because our property is a brief drive from the George Bush Intercontinental Airport. However, that doesn't mean there aren't plenty of nearby opportunities for rest, relaxation and recreation, too. Lake Houston State Park is in the neighborhood and a favorite destination for outdoor lovers. More of a city traveler? That's covered, too. The Humble Civic Center is also near our New Caney hotel where top events happen year round. Whether you prefer a getaway at Lake Houston Wilderness Park or a concert or sporting event for the record books, it's all at your fingertips when staying here. The A. V. Bull Sallas Park Sports Complex is minutes away, and there's nothing like taking in a game even if you're here for business. The Walmart® Distribution Center attracts employees to the area on a regular basis, and mixing sports with business is always in good taste. If something a little more relaxing strikes your fancy, visit the Oakhurst Country Club for fine dining, social events and recreation. After a meeting at Kingwood Medical Center or taking care of business with Baker Hughes, why not treat yourself? Romantic getaways are made complete with southern hospitality, while business travel with Exxon Mobile® is complemented by some of the area's top attractions just a few miles away from our hotel in New Caney, TX. Luxury bedding awaits every guest at the Best Western Plus New Caney Inn and Suites. We are happy to accommodate groups and those in town for a special event. Simply ask one of our friendly staff members if there anything we can do to improve your stay with us and we will go above and beyond to deliver. Book a room at Best Western Plus New Caney Inn & Suites today and enjoy the best value and a memorable stay in New Caney, TX! Enjoy your stay!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 98 guest reviews
Certificate of Excellence
Business Business 34
Couples Couples 18
Family Family 34
Friends getaway Friends getaway 6
Solo travel Solo travel 4
Sleep Quality
Best Western Plus New Caney Inn & Suites,New Caney
  • 1
    « Working vacation »

    I travel a lot in the Houston area in Best Western New Caney is one of the places I like to stay I feel safe there the rooms are nice and comfortable the staff is fantastic and it's in a great location to where I'm working

    « Clean and comfortable beds. »

    Clean, rooms, comfortable beds, good hot breakfast. Located by a mall. Only bad thing was figuring out how to get to the property. Roads in are confusing! Other wise everything else was very good. Would stay again.

    « Good Place »

    I came to New Caney to hang out with a friend for new years eve. Upon my arrival i was greeted nicely and warmly by the young lady that checked me in. I made it to the room and the room was nice and the bathroom was clean and ready. The night clerk was very nice and understanding as i had locked my hotel keys in my room a couple times. My buddy was drunk and the night clerk was very professional in answering questions that my buddy was asking.

    « Highly recommend New Caney Best Western Plus »

    Hotel stay was great with a very clean and comfortable room. It was very quiet overnight which is a real bonus for a location so convenient to Houston freeways. Breakfast was good and the staff was super!

    « Long turn stay »

    This best Western is the best hotel I've stayed at in 2 years.. management and staff are helpful.. And this is absolute the cleanest hotel ever... Thank you Cathy for taking such good care of us in our time off need..

    « This Hotel rocks and the staff rocks! »

    I have had to evacuate my home twice in 1.5 years due to flooding. This hotel and the staff have literally saved my life and sanity. This is my home away from home and I appreciate them greatly! They love and accept my dogs, and are extremely attentive to my needs. They have worked with me and FEMA on my various stays and have made my situation much more bearable.

    « Pre-cruise stay for family of 15 »

    Our extended family of 15 stayed here for one night after our previously scheduled hotel canceled our reservations due to housing of Hurricane Harvey victims. We had 4 rooms total (8 adults, 7 kids ranging in age from 5-12) and this hotel met our needs. We didn't utilize the pool or workout room. We did enjoy the breakfast prior to driving to Galveston for our cruise departure. In summary, it was a sufficient hotel with no real bells or whistles but it was clean and safe and if the need arose again, there would be nothing stopping us from staying here again.

    « Maybe for one night...but not more »

    Housekeeping was the worst ever, if you aren't around to chase them down for needed items: toilet paper, wash clothes, soap or willing to clean your own room and make your bed, go some place else. And I cannot remember ever staying in a room that did not have a hair drier. Except for towels, nothing was ever replaced.

    « Excellent stay »

    Older hotel that is well cared for. Linens crisp and clean. Towels large and fluffy. Housekeeping gets 5 stars from us. Bkf is normal hot fare. Staff is friendly and professional. Stayed 3 nights. Problem....have to drive thru another hotel's lot to get to this one because of road repairs. Not a big deal.

    « Excellent Staff! »

    We stayed here after our home was destroyed by Hurricane Harvey. We were here almost 2 months The staff Karen, Kim and Billy went out of their way to accommodate us and many others. It was clean and the staff friendly..would recommend to anyone!

  • 3
    « Nice inexpensive hotel with a few challenges »

    Hotel and room was clean and well maintained. Full breakfast offered a good variety of choices. Staff was friendly and helpful. There were some challenges. This is a non-smoking hotel, but not all guests cooperate with that. The result can be a room that has lingering cigarette odor despite the best efforts of the housekeeping staff (and they really did try). WiFi was good when it worked, but was frequently unavailable until someone could be found to reset the equipment. Parking capacity is inadequate when room occupancy is high. Hot water in lavatory must run quite a long time before it gets any hotter than lukewarm. The business center computer has two work rooms, but only one of them has a computer. The computer is running an obsolete version of Windows on fairly old hardware.

    « New Caney »

    Quiet rooms with nice decor. A little difficult to get to as you have to drive through another hotels parking lot to get to this hotel. Staff was helpful when explaining the breakfast hours and I told them I would be leaving 2 hours before the start of breakfast they made a grab and go bag for me which was very nice. Nothing close by for meals but within a 10-15 minute drive for fast food or about 20 minutes for nicer dining. One downside was the shower head which pointed straight down from about 7 feet overhead and 2 feet from the front of the tub.

    « Great Room, Great Price... exceptional Staff »

    I will definitely stay in this hotel on future trips to the area. Great Rooms, Reasonable prices and the Staff was Exceptional. Very personable and helpful! The fact that I will stay here on future trips is a testament to the overall value. Had I been dissatisfied I would simple move to another Hotel next time....

    « Best Western Plus New Caney Inn & Suites »

    This is our go to place when we come to Kingwood to visit our kids. Very clean, very comfortable and reasonably priced. Has all the amenities you would ever want in a hotel and is extremely quiet back off the freeway. The breakfast is easy and the service of the staff is always friendly and warm. Never an issue or problem, only relaxed good place to stay when we are in the area.

    « Great people friendly staff »

    I stayed three days and Karen Mobley was the person that made me feel at home. She is the friendliest person I have ever ruin into at any hotel. I would recommend staying just so you get to meet her. overall a gest stay

    « One of the Best I have stayed at. »

    This Best western was in an awesome location. It was quiet and literally amazing. When I arrived the lady that checked me in was so sweet and made sure that I was at home. The set up here was beautiful. The lobby layout was awesome. The rooms were comfy and well designed, but the beds were to die for best beds at any Best Western that I have ever stayed at. Breakfast was the usual awesomeness like most Best Westerns with anything you could possibly want to eat. They had a swimming pool, exercise room, and just about anything else you could want and or need. They even had guest laundry. I recommend this Best Western to anyone I. The area that wants the high quality of a professional hotel. Thanks Best Western for an amazing experience with friendly faces.

    « Excellent choice /value »

    This Best Western PLUS was a great find. Room looked great, and property is well maintained. Surprised to get this quality experience for such a reasonable rate. Only wish pool was opened before 10am to take full advantage.

    « Very quiet and clean »

    We stayed at the hotel as it was near our son's home. We were there to attend the graduation of our youngest grandson. The room was large enough to accommodate the visiting family for quiet conversation and offered a gathering spot before setting out to dinner and the ceremony. Even though we were next to the ice machine and across the hall from the elevator, our room was exceptionally quiet. It was well appointed and the included breakfast was very reasonable for this type of facility. Would stay here again.

    « The best hotel out of the 1500 plus hotels that I've stayed at !! »

    Excellent exterior appearance, knowledgeable, professional staff. The rooms are clean and comfortable and have everything to make being away from home as easy as possible! The pool and hot tub are very clean and well lit. The business center is nice and comfortable . The breakfast area is very clean and spacious with a large selection of items. Check-in is a breeze. The surrounding area has lot's of restaurant's and shopping stores. Very quiet and safe location. Thanks, JB.

    « Great Choice »

    Hotel was clean and staff was very friendly. The bed was comfortable and the breakfast was excellent. Lots of choices and very filling. Loved the waffle maker and the bacon was excellent. Towels were big and fluffy and the shower had a wonderful big shower head and great water pressure.

  • 5
    « Great sleepover! »

    We stopped in on our way to Galveston. This place is the last stand of the place my wife n I used to call home. The area is growing so fast and the lil things we used to love n cherish as well as the people are changing. Best Western New Caney TX and Billy's team are now our family n our home away from home.

    « Wake Up House Cleaning Staff! »

    The room was in good condition and the A/C worked great. In this day and age I'm puzzled why their TV programming is not HD. The signal coming in was, but for some reason the tv wasn't set up to use that signal. Biggest issue this stay was used soap both by the sink and in the shower. What the hell?! Oh, and a half empty water bottle by the bed. Terrible.

    « Short stay »

    Nice hotel but TV's are too small and curtains need to cover windows. Got a nice sleep except for the sun coming through the window. Hotel should have easier access. I have stayed there before and will use them again.

    « Great over all. Will use again. »

    We always use this hotel every year for an anual convention we have. The hotel and rooms are always clean. Nice pool. The rooms are spacious. Is quiet most of the time. No complains. I recommend this hotel for a family ot business trip.

    « Nice Stay in BW »

    My wife and I recently stayed here in preparation for an interview she was a part of nearby. The inn is a little tricky to access due to ongoing construction just off of US 59/69 and the new Grand Parkway intersection. We saw the LaQuinta, and had to double back to find it, as it sits next door. The property appeared new and was nicely decorated. We arrived late (10 PM) and were greated and treated kindly. Our room was on the second floor away from the highway. The thing we noticed was that the ceilings were very high throughout the property, and the room was larger than most places of similar rating in which we have stayed. The bed was very comfortable, we had plenty of hot water in the bath, along with nice towels. The room, as well as the rest of the property, was very clean. We did find the noise level a little higher than we expected - hearing a lot of slamming doors and a nearby train several times during the night. It reminded me a little of the movie "My Cousin Vinny" when I heard the train for the second time. There was ample parking, and the location felt very secure, though a little difficult to locate. We found the breakfast decent, with pre-cooked eggs, tasty link sausage, biscuits and gravy, and do-it-yourself waffles. The breakfast area was not crowded during our stay, and there was ample food to sample. While the nearby development is still mostly under construction, we did catch a bite at the Panda Express, and also noticed a Chili's restaurant too. There is shopping in the new center just across 59. We were a little put off by the noise level, but the hotel is a nicely built property with a friendly and efficient staff. Breakfast was average in quality and we felt safe. It was very convenient to my wife's interview in this growing area. We would likely stay here again.

    « good enough »

    Our stay was fine. Its best to book on-line when possible as you will get a cheaper rate, this was a last minute decision to pull over in the middle of the night rather than continue the last couple hours home. Personally I think the rate you pay as a walk-in is too high, but I paid it. I guess people like me will keep those rates where they're at, lol. Room and bed was comfy, shower was broken, not an issue for us as we were so close to home didn't care if we all got showered before we left, staff was ready to take care of it for us while we were there but asked them to worry about it after we left. Everyone we encountered was helpful and professional.

    « Good location for access to freeways »

    Nice, clean, new and well operated. Nothing fancy but nice and clean and seemingly secure. A wide choice of restaurants are near but none within walking distance. I would stay there again. This was a last minute booking and I was pleased with the value and staff.

    « Most experienced, professional, knowledgeable staff that I've encountered at any hotel ever!! Customer 4 life »

    I have never experienced one hotel that had it all!! Knowledgeable, professional, curtious staff , great rates , clean rooms , excellent breakfast selection. The hotel manager's name is Billy , he goes above and beyond to help his guests, front desk staff is a reflection of great management. Out of all of the hotels that I've stayed at in the past two decades, this was my best experience to date. I don't normally give reviews but it would be doing a real disservice to the staff at this location to not brag about my excellent experience here. These people made staying in a hotel away from family and friends during xmas pleasurable. There are hundreds of options when choosing a hotel to stay at , but I guarantee if you choose this property, you will get much more than you expect or pay for. Top notch staff from the management to the housekeeping, 10 out 10

    « out of the way but worth it »

    Hotel is located under the new grand parkway and is a little hard to get to right now.Hotel was clean and quite.people at the desk at check in and check out very nice. next time i am in that part of the south i will stay there again.

    « Good Hotel »

    Good price, clean hotel and rooms! Enjoyed our stay. The staff was very kind and helpful. Only had one minor problem during our stay and it was probably because of a new employee. This was our second stay here and we willl be back!

  • 5
    « The best hotel in Texas! »

    I love staying at this hotel, staff is super nice and rooms are very clean! From check in to check out always treated with respect and hospitality. Highly recommend this hotel to anyone travelling through the area.

    « Good pet hotel if you like smell and like to be licked »

    First of all the smoke free hotel has a smoking pit next to entry door that forces non smokers to enter non smoking hotel through a cloud of smoke. Employees were smokers. Secondly, our room was not cleaned the second night we were there which is okay. Thirdly but most importantly pets jumped up and licked me in elevator. The smell was horrible, I thought I was going to throw up in the elevator. When I told desk clerk, called 800 number and spoke to general manager, no apology, no correction and no refund offered. "This is a pet friendly hotel." was the pat answer. So pets and smoking are more important than guests. Pit bulls, smelly dogs in elevator...jumping and licking REALLY!

    « Great Place to Stay »

    This should be rated as the #1 Hotel in New Caney. Overall appearance is excellent- from looking outside to the rooms. Attention to detail on cleanliness as well as exceeding customers expectations. Pet friendly. We were impressed from the minute we entered the hotel from the reception at the desk and it just kept getting better during our stay. Rooms are very clean as well as the common areas. Breakfast area clean, good food and kept up by attendant. Pool was great. Definitely would stay here again as well as recommend it to others to stay as well.

    « Glad we stopped here to rest! »

    They exceeded our expectations with the quality and comfort of the rooms. The gym was small, there wasn't a lot of equipment to work with, however, you can definitely get your cardio done. We wish all places had a later breakfast hour but other than that, we really enjoyed my stay.

    « Home away from Home »

    Talk about a place that make you feel welcomed. This place is it. No, this place don't have posh, uber luxurious accommodations or room service but they are friendly and accommodating. We started using them back in 2012 and they still have our votes of the 'Home away from Home' hotel. Check in is fast and check out is faster. Breakfast is hot and enough. Fruit fresh and selection plenty. If you're looking for a hotel to stay at from the Cleveland to Humble area out to even Conroe then this would be, and is, at the TOP of our list.

    « Pet friendly savior. »

    We were displaced due to flooding and they helped us in every way they could. Great staff and clean rooms. Very happy with our 3 day stay. Karen was fantastic at the front desk. We stayed as a emergency, but would love to go back to just relax.

    « Very nice hotel »

    This hotel seems to be relatively new. It was extremely clean. I would recommend anyone traveling to the New Caney area to use this hotel. The staff was very helpful even at 3:30 AM when several of the parents of our ball team checked in.

    « A night in Hell »

    The AC was set to no lower than 75 and the room was hot. I went to the front desk twice and had to wait for the clerk to return from a smoking trip outside by the pool. Food was burned at 4:30 am and set the fire alarm off. Guests were in panic. Nobody came to say it was a false alarm. The fridg made a constant noise.

    « Good for the Money »

    Overall it was a pleasant stay. Breakfast was better first day. Gravy and French toast sticks from hot bar not cooked properly the 2nd day. The room was clean but they failed to stock the facial tissue both days. Had to ask for a box as my wife had a cold. The toilet lid top was also broken. The manager was responsive when I asked for the tissue and asked my room number.

    « Great Place to Stay with Great Breakfast »

    Whenever we visit our niece, the Best Western New Caney Inn and Suites is our top choice. The staff is super friendly. The rooms are clean. The breakfast is always great and the breakfast area is always clean. This hotel is a no brainer if you're traveling on a budget and want a quiet place to stay. No complaints.

  • 5
    « Sleep Good! »

    Great beds with comfy mattresses, a welcome respite from the guest room futons that we'd been sleeping on in our family stay. Impeccably clean bathroom (I check), a good breakfast to start the day. Our usual reliable best western experience.

    « Rodeo Trip »

    The Best Western had clean comfortable rooms close to highway. Nice places to eat a short drive away. The staff were friendly and front area was very clean. The breakfast was good with enough choices to start your day.

    « Staff »

    Staff very pleasant and helpful. They helped me correct a mistake I mad with my reservation through the internet. It could have cost me the price of one night but they corrected it for me when they did not have to. Thank You!

    « WONDERFUL! »

    I absolutely love this hotel. It is nice and comfortable, including the staff! Karen is an amazing employee and is very outgoing and makes you feel comfortable! I love staying here and getting to see her face when I check in, we chat for a long time and she makes me smile! The cleanliness is wonderful and I love that they offer food 24-7 in a little shop. Overall a wonderful place.

    « Stay »

    The hotel was very clean and comfortable. The hotel actually looks like the pictures. Will be staying their again, and staff was very nice too. Bed was very comfortable, had a nice work out room, even had a pool, and breakfast bar. Rooms were very large in size.

    « Owner »

    Horrible customer service after spending obscene amount of money having our employees stay there. Our company will not be recommending this hotel to anyone due to bad customer service. Jeff is the employee whom argued, raised voice, and gave horrible customer service.

    « Best Western-New Caney »

    Overall a great hotel with a friendly and helpful staff. This location is conveniently located for my needs to the areas in which I work. The rooms are nice, comfortable, and well furnished. This hotel has always been very quiet and the beds are very comfortable.

    « Nice hotel, no smoking! »

    nice clean hotel. North of bush international airport. No smoking hotel. I love this. People are super nice. No problem getting an early check in. Good air conditioning. It is hard to find anything wrong.

    « Pretty, quiet hotel »

    I was totally satisfied. All the staff were professional, helpful and friendly, the rooms and hallways were attractive, the setting was quiet and peaceful. My only complaint is with the GM "breakfast," but that is not really the hotel's fault. It is the adulteration of our nation's food supply by unscrupulous, uncaring people.

    « Very quiet »

    great stay if business is new New Caney, Kingwood or Porter. Very quiet and several restaurants to choose from within 15 minutes. Accessible from US Highway 59. Staff was very friendly and helpful for dining suggestions

  • 1
    « Will not stay there again »

    If you plan on checking in early, do not stay here. I stay in Best Western on a weekly basis. I always check in around 6 am and not once have any of them charged me an early check-in fee. They told us it would be $50 to check in early. When we asked why, the guy said "well we have to charge to check in early, we usually charge an entire day but I'll only charge you $50." He felt as if he was doing us a favor. We stayed anyways, huge mistake. Definitely will not be going back to this location.


Getting to the hotel ...

All directions
·From: Houston (downtown). Take Highway 59 north 30 mile, to the Community Drive Exit and make a right at the second traffic light, the Best Western Plus New Caney Inn & Suites is right before Community Drive. ·From: Cleveland. Take Highway 59 south 15 miles. Exit at Community Drive and make second left at light and turn left again and turn right towards loop 494/Community Drive. Take a right by Wells Fargo bank. Follow the thoroughfare to reach the Best Western Plus New Caney Inn & Suites. ·From: The Woodlands. From I-45 Take FM 242 ten miles east to FM 1314 South. Go south on FM 1314 for ten miles to Highway 59 North. Go two miles north on Highway 59 and exit at Community Drive The Best We...

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