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Best Western Premier Hotel Ashton Suites-Willowbrook, Houston

4.5/5  - basé sur 171 notations.
7495 W Greens Road, 77064, Houston, United States - See map

Welcome to the Best Western Premier Ashton Suites-Willowbrook located in the Willowbrook area of Houston Texas where the best dining and shopping are just minutes away. Our 100% non-smoking hotel is the newest in the Willowbrook area of Houston and is minutes from the Willowbrook Mall, restaurants and entertainment. Enjoy the convenience of walking to the Brickhouse Tavern®, just across the street. Guests will feel right at home with our warm welcome, quiet and spacious accommodations and upscale amenities. All our suites include pillow top beds, 42-inch HD TV with premium satellite channels, microwaves, refrigerators, Keurig® single serve coffeemakers, iHome® charging stations and complimentary high-speed internet. Select a king size bed, two queen size beds or a two-room suite with a fully equipped kitchen. Hotel amenities include our complimentary area shuttle, outdoor salt water pool, fitness center, business center, guest laundry room, dry cleaning services, wash and fold on-site laundry service, and a media room where guests can relax and watch a movie from our cinema library. Join us in the bar Monday thru Thursday from 5 p. m. – 9 p. m. for a complimentary manager's reception. Have a grocery list? We’ll go shopping for you. Visit our on-site market place for essentials you forgot, or treats you crave. Book your next stay in Willowbrook area of Houston Texas at the Best Western Premier Ashton Suites-Willowbrook, and build up your Best Western Rewards points.

Best Western Premier

Hotel Ashton Suites-Willowbrook

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 171 guest reviews
NOTE ISSUED
Excellent
134
Very Good
25
Average
6
Poor
4
Terrible
2
REFER TO NOTICE
Business Business
79
Couples Couples
16
Family Family
53
Friends getaway Friends getaway
7
Solo travel Solo travel
5
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Highly recommend"

5
16/08/2018

The hotel is absolutely beautiful the room was spacious and comfy. The breakfast was very good. I really enjoyed my omelet. Hotel staff was polite and friendly as well. Check in and check out was easy and quick.

"Another GREAT experience at BWP Ashton Suites-Willowbrook!"

5
27/05/2018

You seriously can't go wrong with this hotel! My number one priority is how clean a hotel is ... and this one is always IMMACULATE! The staff was extremely professional! I have stayed at this particular hotel multiple times, and it never disappoints me!

"Lovely"

5
21/05/2018

Great hotel. Clean and comfortable. I would recommend for sure! The location was great. The decor is modern. The room came with everything we needed. We recommended to our in town friends to have guests stay at that hotel if needed in the future.

"A place to call home when you need it."

5
05/05/2018

The rooms are very nice, the staff is efficient and friendly, the building interior is very nicely appointed, the exterior is well maintained, and the TV service is much broader than I am used to finding. The breakfast is complimentary and the service is over the top with made to order eggs and omelets as well as fresh fruit and every other option that you will find at any establishment, served by staff that make you very comfortable.

"Nice Hotel"

4
27/02/2018

Nice location, the room was perfect. Near mall and movie theater and close in interstate. The amenities were nice. Most of the staff was nice and accommodating. As a Diamond Select member I was not recognized or greeted when checking in, only asked if I was checking in. Breakfast food ran out before breakfast was over.

"Very clean and friendly!"

5
08/02/2018

We arrived early for check in on Sunday morning and Sydney was exceptional! There was a mix up with our reservation, but Sydney quickly resolved it. She was terrific! The room is clean and spacious. Only wish the closet was bigger. It is tiny and not accommodating for an extended stay. It's as if the closet was an afterthought. Breakfast is complimentary and has plenty of choices.

"Love this place!"

5
29/01/2018

I will definitely be going back to this clean, stylish, & extremely friendly hotel!..The Complimentary breakfast was delicious and Minerva is our new friend! She really took care of us! A huge thank you to Best Western!!

"Room Review"

5
12/01/2018

Excellent nights stay and breakfast. Would definitely stay again! I lost my I.D. in my car and needed it to utilize my rewards points. The young lady helping me went above and beyond to call her supervisor and then corporate in order to get approval for me to use the I.D. that I did have. Very impressed with the service and the room!

"Great location"

5
15/12/2017

location is great, during check in the guy was fantastic, breakfast is okay, rooms are extremely clean, the view is terrible but was staying for a business matter so that really was no big deal. Overall stay was perfect. I'd recommend staying here.

"Unknown Diamond"

5
13/12/2017

This Best Western has excellent service and the beds are outstanding. Easy to get a good night sleep. Breakfast is ok better than HI or Hampton but not a full service Breakfast, Excellent staff and very accommodating. I plan on staying there many times in the next year.

"nice hotel"

4
11/12/2017

This is a very nice hotel. it is close to the mall but not that close where you have trouble getting out to the street. lots of great places to eat and shop in walking distance. even though it is close to the freeway you cant hear the freeway. Breakfast is awsome! I love real bacon and they have real bacon! they also have an omelet bar that is made to order.

"Wow! What a pleasant surprise!"

5
03/12/2017

Like me, you may have turned up your nose at the Best Western brand. If you are ever in this part of Houston, let me invite you to change your mind. This is undoubtedly the finest three-star hotel of its kind I've ever stayed in. The hotel is nearly brand new, spacious, quiet and friendly. As others have mentioned, the breakfasts are terrific! I stayed here not quite three weeks due to a business obligation and would have stayed longer if they had my room available. As circumstances had it, I had to switch to another hotel across the highway and was highly disappointed.There were a couple of minor annoyances, but they were minor and did not impact my stay at all. When you stay nearly three weeks in a hotel, you tend to pick at little details. But across the board, I would highly recommend this hotel to anyone searching in the area. Modern, clean, secure, friendly, and excellent services and amenities make this a terrific choice.

"Very nice place to stay"

5
03/12/2017

Very clean, friendly staff. Great breakfast provided. The beds were a little hard for my preference, otherwise a very nice place to stay. Price was comparable to surrounding hotels in the area. Lots of restaurant's close by along with a large shopping mall.

"Harvey displaced"

5
28/11/2017

I want to say the the Bestwestern Willowbrook has been comfortable and clean I recommend this hotel to the World, the staff is friendly and caring for the last two years 3 weeks each year this has been home

"Horrible"

1
26/11/2017

horrible employees lied and charged us more all about making money horrible attitudes to the customers talked to us with an attitude, extremely impolite, just wanted to charge us any way they could very sad experience on a trip meant to be fun rooms clean good breakfast

BestWesternHotels, Corporate at Best Western Premier Ashton Suites-Willowbrook, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great Family Hotel"

5
13/11/2017

Just visited Houston this past weekend. Spent 3 nights at the hotel. The room was perfect for a family of 5. Breakfast was very good. The staff was friendly and helpful. Would definitely recommend this hotel and would visit again if in the area.

"Comfortable, clean, friendly and Claudia makes the best breakfast"

5
12/11/2017

Stayed here 6 nights and was sorry to leave. The room is big, comfortable and clean. They have real dishes for breakfast. Claudia makes individual omelets. The orange juice is fresh squeezed. I only like fruit and cereal. Since we were generally the last of the breakfast people, Claudia would replenish the fruit for me. Heads up to other adult cereal eaters. The don't have raisin bran like every other Best Western/Holiday Inn or Choice hotel we have stayed at. When I inquired they said their regulars don't like raisin bran. Fortunately, I carry my favorite cereal with me. If we are ever in this area of Houston again, I would stay here. The area is really far from downtown. We were at a family event in the area and didn't know that the tourist stuff was so far away until we went. That said, everything is could possibly want is a 5 minute drive. There are lots of malls in the area.

"Lack of leadership"

2
23/10/2017

The past weekend we had 10 travel softball players at the hotel. There was no hot water for almost 24 hours and the guest laundry was broken with no sign on the door. There was no manager presence at the hotel. There is a lack of leadership at this hotel.

Vicky B, General Manager at Best Western Premier Ashton Suites-Willowbrook, responded to this review
I am extremely sorry for the unfortunate situation you had to deal with. Unfortunately there was a blow out at the main CenterPoint Energy plant down the street and it caused a major power outage for the area for 3 hours. Everything was working prior to the power outage, including the guest laundry washer, but the power outage caused the guest laundry washer to go out as well as the water heaters. We tried our best to get workers to fix everything they could on a weekend. I am sorry again about the situation and I assure you that this is not the norm for our hotel, as you can see from other reviews on this site.

"Unsatisfied"

2
23/10/2017

There was a power outage late Friday night and nothing was communicated from the front desk. Then this affected the hot water, so we could not take hot showers the entire next day. Even when it was repaired, the water still was not hot. We were there for softball and the washing machine was not working to wash uniforms. Poor communication from staff on the ongoing issues...power outage, hot water, the washer was broken.

Vicky B, General Manager at Best Western Premier Ashton Suites-Willowbrook, responded to this review
I am extremely sorry for the unfortunate situation you had to deal with. Unfortunately there was a blow out at the main CenterPoint Energy plant down the street and it caused a major power outage for the area for 3 hours. Everything was working prior to the power outage, including the guest laundry washer, but the power outage caused the guest laundry washer to go out as well as the water heaters. We tried our best to get workers to fix everything they could on a weekend. We were able to find one company that was able to replace both water heaters that same day. With a hotel of this size, it took a few hours to heat up all of that water but by Sunday morning everyone had hot water. I am sorry again about the situation and I assure you that this is not the norm for our hotel, as you can see from other reviews on this site.

"Do Not Stay Here"

1
21/10/2017

No Hot Water!! Could not talk to a manager asked multiple time to have manager call me. They played it off trying to get us to forget about it. Help kept saying sorry I was busy.. Do not waste your time or money on this hotel.

Vicky B, General Manager at Best Western Premier Ashton Suites-Willowbrook, responded to this review
I am extremely sorry for the unfortunate situation you had to deal with. Unfortunately there was a blow out at the main CenterPoint Energy plant down the street and it caused a major power outage for the area for 3 hours. Everything was working prior to the power outage, including the guest laundry washer, but the power outage caused the guest laundry washer to go out as well as the water heaters. We tried our best to get workers to fix everything they could on a weekend. We were able to find one company that was able to replace both water heaters that same day. With a hotel of this size, it took a few hours to heat up all of that water but by Sunday morning everyone had hot water. I am sorry again about the situation and I assure you that this is not the norm for our hotel, as you can see from other reviews on this site.

"Business stay"

5
16/10/2017

Very comfortable hotel. Kitchenettes are available, cook to order breakfast is excellent, small bar & grill for a simple meal and drink at night and good service. I am extending my stay while there on business.

"Wonderful property which exceeded my expectations."

5
13/10/2017

The room and bed were extremely comfortable. The bartender was exceptionally friendly and made a fantastic cocktail. Breakfast is top shelf with the omelet station. Great bacon, and fruit were readily replenished.

"Best Western has upped the ante"

5
09/10/2017

Super clean, very friendly staff, best breakfast in town, beds too firm for me but the wife & daughter liked them, plenty of space in the room, tv included HBO. Did I mention it had the best breakfast? Seriously.. Texas shaped waffles with a heart shaped BW log, an made to order omelet station :-) and scrambled eggs and eggs with potatoes and cheese. On the second morning, had seasoned potatoes instead of plain hash browns. We haven't seen anything like this anywhere else a breakfast is included. Awesome hotel... we've already booked another stay even though there are lots of options in the Houston area.

"Very Comfortable Bed! Excellent breakfast buffet!"

5
03/10/2017

My husband and I were visiting Houston last weekend and stayed at this hotel. It appears to be very new as everything was very pretty. We stayed on the 3rd floor. It was very quiet! The front desk representatives were very courteous and friendly! The bed was VERY comfortable. The room was large! The breakfast buffet was excellent - they had HOT plates which was wonderful. The selection of the food was varied and all of it was very hot and very good. Would definitely stay there again!

"Excellent customer service"

5
22/09/2017

when I arrived here form south Carolina the hotel staff was very friendly .. Christina Garcia was amazing in getting me transportation , my mail from home delivered here with no problem. rooms were always cleaned to perfection. I'm here for a month1/2 and couldn't be more satisfied with my stay here.

"Hotel was nice but he front desk service was horrible"

2
14/08/2017

When I made my reservations, 3 days before arrival, everything was fine. When I went to check-in everything went down hill. I was paying for the rooms with travel cards that I received from best western. And the overall problem was, they DID NOT WANT ME TO USE THEM. I spoke with the manager on the phone and she was contradicting what the front desk lady was telling me. I don't know if they were playing " good cop bad cop" or what. The hotel was nice but the front desk service needs a LOT of improvement.

Vicky B, General Manager at Best Western Premier Ashton Suites-Willowbrook, responded to this review
I am extremely sorry for your experience with our front desk staff. Unfortunately, you were checked in with our newest member of our team and she was unaware of how to handle travel cards. I have personally spoken to each and every member of our front desk staff and I assure you that this will not happen again. I am sorry again for the situation you had to experience, but I hope that you can see from the other reviews that our staff does strive to exceed each and every guests' expectations. We hope to see you again soon.

"Family reunion"

4
31/07/2017

Excellent hotel and location, we have family in Houston and our family always stays here. I'm sad to say this will be our last stay, due to hotel no longer offers complimentary breakfast. Now charging $12.00 and it is not listed online when you book your room..

"The Breakfast"

4
24/07/2017

I've book About 10 rooms at this hotel for family functions and they always enjoyed the stay, until July 22,2017, now they have you to pay $12 dollars for breakfast and you might not eat that much.....PRICE TO HIGH, when it was free with hotel rental.

"Very clean and affordable."

5
10/07/2017

Very nice hotel. Fairly new facilities. Good price. Stayed a couple of nights while we were having repairs done in our house. We used the fitness room and the swimming pool. I have no complaints. I would definitely stay there again.

"one night stand"

5
25/06/2017

We only got to stay one night but the service, spaciousness of the room and comfort of the bed let us know we will be back. We didn't opt for the breakfast but it all looked delicious. I did think that $13.00 for breakfast was a bit high, but I am not familiar with pricing in that area of Houston

"Show stay?"

5
27/05/2017

My one night in Houston turned into a four night stay, but I must say that I couldn't have been any happier at any other hotel. The staff at this hotel was absolutely wonderful. The ladies behind the check in counter were so helpful. Christina got an uber driver for me to get to a nearby mall while my husband was working and she and the other girl were very helpful and informative about local restaurants. Their breakfast was very good and Dressy is the girl that would tend to me in the morning for breakfast. She was a absolute doll. So very sweet and friendly. The hotel is very very clean! I cannot say enough of how well they keep the place clean. Our room was spotless and our bed was so very comfortable. Thank you to these wonderful people who made my stay much more nicer because of their kindness. If I have to go back to Houston, I will definitely stay there. They made me feel like family. Wonderful people!!

"Great stay "

4
08/05/2017

Environment was quiet and comfortable. Staff was great. Great stay for such an affordable price! My friends and I had a great time. Literally 2 seconds from the mall! Great location. Complimentary breakfast was the cherry on top.

"New Market Visit"

5
05/05/2017

I am a Hilton Diamond and Lifetime Sheraton Platinum Member and have not stayed at a Best Western in ages. This property was suggested to me by the local manager and upon first visit decided to oblige and stay at this property. To be honest, my expectations were not very high. From the moment we walked in, my opinion changed and I was very pleasantly surprised from that point forward. The property was very neat and clean, the staff went overboard to ensure we were satisfied. I utilized the gym and the bar and found these to be equally impressive. The room was large, smelled very clean, and overly comfortable. This was my first visit to the Houston Market and I can assure you that I will use this property every time I am in the market.

"What a pleasant surprise"

5
05/05/2017

Outstanding hotel and not at all like the Best Westerns of years ago! I was extremely and pleasantly surprised at the quality of décor, cleanliness, comfort of hotel room and lobby area. I thoroughly enjoyed my 3-day stay during a recent business trip. The staff were friendly and welcoming and very hospitable. I would highly recommend this hotel!

"great stay"

5
25/04/2017

hotel is clean and staff is friendly. location is great it is by lots of entertainment and places to eat and shop within walking distance. Loved the decor of the hotel. The breakfast was great with the omelet station and the make your own texas shaped waffle. Would have loved if they had a microwave to reheat food because it was hard to have you plate of food stay hot because it was cold in the dining area

"Great hotel"

5
17/03/2017

I really enjoyed this hotel. It has friendly staff, is incredibly clean, and has nice fresh breakfast selections. The decor is really cool, and the TV has a great selection of channels. It's a bit out of the way compared to many Houston destinations, but I found the drive worth it.

"My Houston Trip"

5
14/03/2017

A very entertaining experience. It was fun . It was relaxing. It was clean. It was perfect. The view was nice and tropical. The service was good. The people were friendly. The staff were very happy and had all smiles.

"As good as Advertised"

5
06/03/2017

Flew in from Mexico and needed a clean quiet hotel for an overnighter. This was a great place to stay, new, pleasant staff, nice room and decent breakfast included. Be advised that it is a $50 cab ride from the airport though and when the literature says shuttle available it is not the same as shuttle included or shuttle free. All in all though it was worth a good night sleep at a decent price.

"Nice stay..enjoyed it"

4
03/03/2017

It is pretty decent hotel. Far from downtown but it was near by my supplier's factory. Very well maintained property with good staff. I found most people here coming here for business trip. I stayed in Queen size room which was pretty large.

"RV-Show & Visit Close Friends"

5
23/02/2017

I booked my room via bestwestern.com even thought my primary reason for trip was to go to NRG Expo Center my sister-in-law lives 3-miles away from this location & had invited me to dinner after the show. Per the websites photo i choose the 2-room suite (living room & mini-kitchen with separate private bedroom) the direction i received online actually brought me in the back way & I almost passed it up, luckily there was no one behind me when i slammed on the brakes to make sharp turn to the left off of Mills Rd onto Greens Rd. I arrived slightly early about 2:30-pm & walked in, the lady behind the counter greeted me & i said: I know I'm early but wanted to see if i could check in now, i gave her my last name & she started to look it up. I then handed her my: drivers license, master-card, best western rewards card & my aarp card & she smiled oh my, you already know the drill, i replied yes i do, after all I did what your doing for 15-yrs, she replied What ? I replied: I managed a hotel for 15-yrs but now happily retired.(We had a brief talk about what & where at & things but that's private) she gave the room key advised me of the hot breakfast hours & said please enjoy your stay. Once i walked into the room i immediately knew it was wrong: as it was a 1-room studio suite & not the 2-room suite. But ironically the room was still so overwhelming elegant I didn't even bother complaining & enjoyed it. After unpacking i left for my event. Once back at hotel, the bed was so high & comfortable. I took another shower & went to bed. In the morning while putting things into the car, i could smell the aroma of the breakfast bar just calling my name, but i had another home cooked breakfast awaiting for me so i check-out & said thank you. The clerks did not wear name tags so i have no idea of whom to say thank you too. But hands down simply the Best Western Premier I been to yet. Congratulations guys & continued success, if ever back in the area, i will most definitely stay with you folks again. Room #403

"Family stay"

4
28/11/2016

Excellent hotel, very clean well kept.. I will definitely stay here again. We stayed here for a family reunion, and couple of family events in the Houston area. The cost of the hotel is reasonable, close to shopping and restaurants. Easy access to freeway.

"Very good stay, great breakfast"

4
25/11/2016

Stayed here for 5 days. Had an exellent breakfast every morning. Room was large and the bed was just right. Only downside I can mention is the elevators. Sooo slow! And no stairs option.. All In all a good place to stay.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you for taking the time to write a review on our hotel. Thank you for mentioning our great breakfast and your excellent stay with us. Our staff appreciates the time you take to write a review for us, because of the hard work they put in each and every day to make sure everyone has an excellent stay with us. I am sorry to hear about the slow elevator. We do have 2 elevators since 1 elevator some times is not enough. We also do have 2 staircases as well, one at each end of the hotel. We look forward to seeing you back at our hotel soon.

"Clean Hotel, Friendly Staff, Poor Room Design"

3
14/11/2016

I very much wanted to like this hotel. They covered the basics, for sure - it was very clean, well maintained, and the staff was about as helpful and friendly as they could possibly be. We stayed in the "kitchenette" suites. I'm not sure who did the room design, but they should probably be doing something else for a career. The list of small, but annoying things was almost overwhelming. For instance, the switch for the bathroom light was located OUTSIDE the bathroom, and BEHIND the door. So, to turn on the light in the bathroom, you had to CLOSE the bathroom door, turn on the light, then OPEN the bathroom door, and then go in the bathroom. It was just sort of ridiculous. In a similar vein, the closet was located behind the bathroom door, and had not lighting. So, it was an awkward situation. There was a safe, located ON THE FLOOR in the closet. The only way I could possibly picture using the safe would be to lay on the floor - with the bathroom door closed, and the half closet door open, with a flashlight. It just was not well thought out. The kitchenette had similar issues. If you actually used one of the chairs at the little "bar" area that served as the kitchen table and the only, if mostly dysfunctional, work space, it blocked any and all entrance to the kitchen area. The furniture was all ultra-modern. That translates to "awkward and uncomfortable" in my world. Again, the hotel was super-clean, and the staff was terrific. If you are not as obsessed with functionality, you may have a wonderful stay and not be troubled by any of the silly little things that really started to get on my nerves after a few days in the hotel! :-)

"Amazing amazing amazing"

5
29/10/2016

This is a great hotel. Big rooms. Two doubled beds. Lovely breakfast. Great staff. Lovely pool. Near to downtown Houston. Highly recommended. We had a hire car so travel was easy. We came to Houston for a cincert at House if Blues so well situated for this. We got lost a few times which was scary. Hee hee

"Best Western Experience"

4
28/10/2016

The hotel is very clean and smells good. Looks very new and the rooms are really very comfortable, space is big and cozy. Food is great but they should have a different variety per week. I have stayed there straight 2 weeks and straight 3 weeks and the food is kinda the same so l get sick of it after a while and have to eat outside. For a 5 day stay, I think food is really amazing. It was really healthy and the service is superb

"bussiness"

5
03/10/2016

Maritza is a very good employee. I like the customer service she provides as well as Diana. I feel like I'm at home when I stay at best western premier and breakfast is amazing. I will for sure be staying her again

"O.K.A.Y"

2
19/09/2016

The hotel was good even the breakfast but I was very disappointed with costumer service. I didn't feel welcomed once I checked in and honestly ruins the nice image of the hotel. Lets just hope this issue changes in the future.

"Simply okay"

3
21/08/2016

I have been here during a business travel in Houston. The hotel is placed 20 minutes by car to the city centre of Houston. The location is perfect for business travel if you need to stay nearby the area in which the hotel is placed but too far from the centre if you want to just visit Houston. Inside the hotel is quite modern with huge and clean rooms (you can find even an iron and a microwave) a small and no so nice pool (we have not used it because of the weather) and a small but well equiped gym. The breakfast is not so various (too salty food for an European) but it is okay. All the personeel is really kind. Big parking in front of the structure and not far from an area with different restaurants. To sum up a good hotel for business travel in the area not so adapted for leisure or romantic travels.

"Great Customer Service"

5
28/07/2016

The people at this new Best Western are great. They go out of their way to take care of me. I normally don't stay at Best Western Hotels but this location has changed my mind. I stay at this location many weeks per year. Marco, Maritza and the rest do a great job.

"Staff is Very Professional"

4
24/07/2016

I stay in a lot of hotels for business and this is by far the most professional hotel staff that I have found in Houston. I love the fact that it is 100% smoke free and there are no animals allowed. I have allergies and that works for me. One thing I would like to see change is the stairwells are not air conditioned so if you are taking the stairs it gets pretty warm. Also I wish the Housekeepers could use a little less stronger cleaning products....more natural products would be great, as the pine scent is to strong. Something citrus might be better. All in all great place to call home!

"Great Rooms and staff"

5
14/07/2016

For a two year old hotel it looks and feels new. Very clean with very large well maintained rooms. The free breakfast with made to order omeletes are excellent. I travel 200 days a year and this is one of the best hotels I have stayed at in this price range.

"Very nice rooms!"

4
30/06/2016

One of the best rooms I've seen out there. Very fresh and clean rooms. It looks like they have remodel recently. They have made good choices. I honesty don't know I try other places because Best Western turns out are always the best.

"Perfect stay"

5
30/06/2016

It's a brand new hotel, decorated with lovely colors. The hotel is located in a new area of Houston, with lots of new houses and roads. The staff were very professional. The breakfast was amazing with an omelet station. Great selection of fruit and healthy products. The room was huge and beautifuly decorated with brown and turquoise colors. Also in the room: a real esspresso coffee maker. We had a great time there.

"Excellent rooms"

5
26/06/2016

Stayed 8nights for a business trip. Smart hotel, rooms large for this type of hotel, nicely furnished and well laid out. Everything was very clean with nice towels and linen. Breakfast was excellent, looked after by Cresencia and Rosa- thanks ladies.

"Premium quality hotel"

5
15/06/2016

Stayed overnight after a long day flying in from UK. Easy parking and check in, beautiful rooms clean and spacious. Breakfast was very good and staff were friendly and helpful. No hesitation recommending, was perfect for us to relax and move on the next day, but would have been happy staying longer.

"A quality hotel"

5
09/06/2016

Very nice facility, clean & modern. Fresh omlettes for breakfast was a real treat. Much better than pre-made omlettes at other facilities. Décor was very modern and very nice. Staff was friendly and helpful. One of the top hotels that I've stayed in. Can't beat the value for the price paid. I would definitely stay there again.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review for our hotel. It is greatly appreciated. We are happy to know that you had the opportunity to experience the superb hospitality our staff puts so much effort into making sure each guest receives. We look forward to your next visit with us.

"Solid Choice In Northwest Houston. Would Definitely Stay Here Again!"

5
05/06/2016

Stayed here for three nights while in town for a relative's graduation festivities. Booked one of their standard suites with two queen beds. We were also traveling with two young children, and there was plenty of space, including a small sitting area with a pull-out sofa, which we didn't need, but it was nice to know more could be accommodated. The price paid for the room and amenities was very good. The property seems fairly new, too. Everything is modern and clean. Comfy beds, too! This property offers a daily hot breakfast ( including an omelet station) and an evening cocktail hour (Monday-Thursday only) but also have alcoholic beverages and light appetizers available for sale at other times. They have an outdoor pool, but if you're in Houston during cooler times, be aware that it isn't heated (or at least it didn't feel heated). We used it, however, and it's very well-maintained. The hotel grounds are also well-maintained, well-lighted, and I believe they have a security patrol during overnight hours and I noticed a good amount of video surveillance cameras around the property. As we were here over a weekend, it was surprisingly quiet in our room, at least. The staff were all friendly and accommodating. As for things to do around the area, there are plenty of restaurants, a movie theater, and shopping within blocks of the hotel (also a "gentleman's" club and adult novelty store if you're interested) and it is right off SH 249 and near FM 1960 and Beltway 8, so access to anywhere in Houston (aside from the endless traffic) should not be a huge issue.

"Best Stay Ever"

5
26/05/2016

I had the opportunity to stay at the Best Western Premier. It was one of the most beautiful hotels I've ever stayed in. The rooms are simply gorgeous, the employees are wonderful, friendly and caring. It's a good place to get away from it all for a weekend.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. We know that your time is valuable and appreciate it very much. Our staff takes pride in making sure each guest has an exceptional experience at our hotel. Our staff is ecstatic to know that you enjoyed your stay with us. We look forward to your next visit!

"Business"

5
26/05/2016

Best Western Ashton Suites remains my favorite place to stay while in Houston!! Not a better place in town for the price!! The staff is always friendly and now they have a small lounge. There are plenty of restaurants close by.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. We know that your time is valuable and appreciate it very much. Thank you very much for always using our hotel as your main choice of places to stay, we know that you have plenty of options out there. Our staff is ecstatic to know that you enjoyed your stay with us. We look forward to your next visit!

"First Class!"

5
02/05/2016

I usually stay at Hampton Inns or Holiday Inn Express. I have stayed at Best Western Plus before, but this is the first time I have stayed at a Best Western Premier. This place is awesome! From the professional staff behind the desk, the awesome Breakfast ladies, to the awesome Breakfast options. I would highly recommend this hotel over and above any other hotels in the area.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. Our staff takes pride in making sure each guest has an exceptional experience at our hotel. Our staff is ecstatic to know that you enjoyed your stay with us. We are glad that you got to experience the Premier Life, please tell everyone you know to experience the Premier Life every time they get the chance. We look forward to your next visit!

"First experience with Best Western Premier"

5
24/04/2016

Great Hotel, excellent rooms well done lobby and great service. My first time at a Best Western Premier, but not my last, I will seek out Best Western Premier if this is the type of value and quality they offer on my next trip.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. Our staff is ecstatic to know that you enjoyed your stay with us. We are glad that you got to experience the Premier Life, please tell everyone you know to experience the Premier Life every time they get the chance. We look forward to your next visit!

"Great Hotel especially for the Price"

5
04/04/2016

We booked this hotel as it was reserved for a wedding. We weren't sure what to expect. However, we were pleasantly surprised. The employees at the front desk were SO very helpful with any questions we had or help that we needed. The rooms were very clean. I think it may be a fairly new property. We enjoyed a very nice complimentary breakfast. There was a waffle maker, pancakes, sausage and bacon, oatmeal and all the fixings, omelet station, fresh fruit salad and cereals.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
We thank you for your business and for taking the time to write a review. Our staff is ecstatic to know that your wedding party enjoyed staying with us. Our staff strives each and every day to make sure each guest has a wonderful experience at our hotel. We look forward to your next visit!

"great"

5
03/04/2016

We were in town for a family wedding. We arrived late and there was no problems with our reservation. The room was great, comfortable, and just what we needed. My family loved it. I would defiantly stay there again if I were in the area.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. We know that your time is valuable and appreciate it very much. Our staff takes pride in making sure each guest has an exceptional experience at our hotel. We look forward to your next visit!

"Spring Break with the Kids"

4
24/03/2016

This is my first time staying @ this location. Everything at first here seem pretty clean. My kids enjoyed staying here. They were hoping a little better weather, so they could use the pool. I do like that they cook you an Omelet anyway you wanted. Real hot breakfast. I like that!

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. We know that your time is valuable and appreciate it very much. Our staff takes pride in making sure each guest has an exceptional experience at our hotel. We look forward to your next visit!

"Nice, Clean, Spacious rooms"

5
22/03/2016

We decide to come to Houston for a weekend trip, and needed a hotel that would allow us to have adjoining rooms. The rooms were very spacious; each room had 2 queens, and a sleeper sofa. We ended up having more space than we needed! Not only were they spacious, but they were also clean. Before coming we spoke with "Maritza" (not sure if correctly spelled) at the front desk, and she was very helpful in giving us information about the hotel. Complimentary breakfast is offered, and it contained: a waffle maker, omelet bar, seasoned potatoes, bagels, raisin toast, eggs, yogurt, etc.) We will definitely stay at this hotel again! :) *It is about a 25-30 min away from the Galleria, but we didn't mind the drive

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. We know that your time is valuable and appreciate it very much. Our staff takes pride in making sure each guest has an exceptional experience at our hotel. We look forward to your next visit!

"Clean Rooms, Excellent Service and Overall a 10Plus!!!"

5
21/03/2016

Very impressed with the hotel.. It's one of the best of the best i stayed at with Best Western... My 3rd time staying here and plan on staying here every chance i get. Rooms are large, clean and quiet. Breakfast was great! Omelet buffet, can't argue with that!.. Everyone i interacted with was extremely friendly. Located off a busy highway yet virtually no noise in bedroom. Close in proximty to local restaurants and businesses.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. We know that your time is valuable and appreciate it very much. Our staff takes pride in making sure each guest has an exceptional experience at our hotel. We look forward to your next visit!

"Houston"

5
21/03/2016

This was a great hotel: clean, quiet, awesome daily breakfast and friendly staff. The only thing was it was a bit far from the Houston activities - but it some ways it was nice to get out of the hustle and bustle to a quiet and enjoyable hotel.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. We know that your time is valuable and appreciate it very much. Our staff takes pride in making sure each guest has an exceptional experience at our hotel. We look forward to your next visit!

"Great Room"

5
21/03/2016

The hotel is extremely nice & staff is great. The bed had to be one of the most comfortable beds I have slept in. Plenty of space in the rooms. The amenities are very nice and the breakfast was very very good also.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. We know that your time is valuable and appreciate it very much. Our staff takes pride in making sure each guest has an exceptional experience at our hotel. We look forward to your next visit!

"GREAT GREAT HOTEL"

5
21/03/2016

GREAT GREAT!! I was very surprise of the aservice and how great the rooms and hotel look, Bfast was GREAT . We all really enjoyed the service and all that the hotel has to offer, the location was god and close to the highway. Alot of stores and a mall very close Thanks

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We truly appreciate your business and the review. We know that your time is valuable and appreciate it very much. Our staff takes pride in making sure each guest has an exceptional experience at our hotel. We look forward to your next visit!

"Experience"

4
07/03/2016

Good hotel for budget. Internet good. Breakfast Ok. Some food were not warm. Cleanliness good. Have a pool. So good. Location not so good. Doesn't have any near by shops for roaming and location seems to be remote. Exterior needs to have some trees for shadow walking.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
I am sorry that you had come during the time we had an employee turn over in the breakfast room. Unfortunately, that was the very first time we had an employee do a no show in the breakfast room. Our staff tried to get everything together as quickly as possible but I am sorry that it still did not meet your expectations. I hope that you are able to stay with us again to see how wonderful our hotel and staff really is. As you can see from the rest of the reviews, our staff does strive to make sure each and every guest has an exceptional stay with us.

"Clean and comfortable but poor location"

3
07/03/2016

Rooms were excellent - large, clean and comfortable. But breakfast is basic and the location is poor as this hotel is fairly isolated from the local amenities. The first morning, kitchen staff failed to arrive on time so there were no hot items or butter. Staff were friendly.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
I am sorry that you had come during the time we had an employee turn over in the breakfast room. Unfortunately, that was the very first time we had an employee do a no show in the breakfast room. Our staff tried to get everything together as quickly as possible but I am sorry that it still did not meet your expectations. I hope that you are able to stay with us again to see how wonderful our hotel and staff really is. As you can see from the rest of the reviews, our staff does strive to make sure each and every guest has an exceptional stay with us.

"The Best of Best Western!"

5
29/02/2016

I booked this hotel on line via reviews from Trip Advisor, and they were not wrong! It is one of the best of the best of Best Western's Premier Hotels! This hotel is close to restaurants and shopping. It is new, clean, and comfortable! The beds were extremely comfortable! All of the staff were helpful, polite, professional, and accommodating! The breakfast from Tuesday to Saturday was exceptional, fully stocked with many choices, and a personal omelette bar. The breakfast lady went above and beyond to make your breakfast experience a good one! I would HIGHLY recommend this hotel if in the Houston area!

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for your review. Our staff is ecstatic to know that you were able to have a great experience at our hotel as well. Thank you very much for spreading the word about our hotel and about the new Premier brand that Best Western has come out with. All of the Best Western Premier's are great hotels to stay with. Hope to see you again very soon!

"The Best of the Best Western!"

5
29/02/2016

I booked this hotel on line when checking Trip Advisor for some of the best Hotels in Houston. They were not wrong! It is new, clean, and comfortable. The staff are extremely polite, professional, and accommodating! The breakfast during my stay from Tuesday to Saturday was plentiful, and the breakfast lady was friendly and cooked personal omelettes for you! The area of this hotel is also a plus, as you are near restaurants, and shopping! I would highly recommend this hotel! One of the Best of Best Western!

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for your review. Our staff is ecstatic to know that you were able to have a great experience at our hotel as well. Thank you very much for spreading the word about our hotel and about the new Premier brand that Best Western has come out with. All of the Best Western Premier's are great hotels to stay with. Hope to see you again very soon!

"Just a stopover"

3
28/02/2016

Appeared to be a bit of confusion over check in, the lady checking us in, perhaps should have asked about rooms configurations instead of assuming and wanting everyone to provide credit cards? The room was beautiful and very comfy. Along way from downtown though, so if you are there to explore city you will definitely need a ride. Breakfast was good, room was lovely, staff just seemed a little confused and lost?

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
I am sorry that you had trouble with your check-in process. Our hotel's policy is to have a credit card on file for incidentals, even if the room has been prepaid. I am sorry that your travel agent did not clarify that to you. I hope you consider staying with us again on your next visit, as you can see from majority of the other reviews, people really do love staying at our hotel.

"Very good hotel :)"

5
22/02/2016

Loved the hotel, well located infront of Willoowbrook Mall. It was very clean and comfortable, the staff was very friendly and eager to help and have security at nights..... The breakfast service is the best I've tried in Houston hotels.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! Our staff strives each and every day to make sure every guest has a great experience at our hotel. We are pleased to know that you enjoyed your stay with us and can't wait for your next visit with us!

"Best Hotel in Houston!"

5
17/02/2016

I was down here for business, and everything was perfect! I was shuttled to my job and the ride was very pleasant. I love the fact they have free breakfast bags to go early in the morning for those who can't make it to breakfast. I would definitely come back again when I come down to Houston! Everything was clean and smelled brand new. The bed was very comfortable and staff was very nice and accommodating!

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for your review! Our staff is exceptional at making sure each and every guest has a wonderful stay. We are glad to know that your visit was just as great. We look forward to your next visit with us.

"Beautiful Hotel!"

5
16/02/2016

Stayed here for a week; spaciously rooms and excellent amenities. Hotel is extremely clean, friendly staff, great service, and exceptional breakfast (love the omelet station). Great location; hotel is surrounded by lots of restaurants and easy access to the freeway! Its a must stay hotel in Houston!

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for staying with us and for the wonderful review! Our staff strives to make sure every guest has a wonderful experience while staying with us. We look forward to your next visit with us!

"The Best hotel in Houston !!!! "

5
12/02/2016

The front desk was very nice with a smile every time I came into the hotel & breakfast was amazing. Enjoyed my free drink at the bar, I see why people enjoy it makes me feel at home. I had room service from the bar & grill the food was delicious. Fast wifi & beds are comfortable! Don't have anything negative to say about this hotel I will be back again. I see why everyone enjoys this hotel customer service goes a long way !!

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you so much for your wonderful review! Our staff strives to make each and every guest feel at home while they are here and we are glad to see that we are able to accomplish our goal! We hope to you again very soon!

"#1 in Houston? I disagree "

3
07/02/2016

I purposely booked here because this hotel was rated #1 in Houston. But I guess my criteria are different than trip advisor's. Something a little on the elegant side, with 24 hr room service, great sound proofing, so you can sleep, and really comfortable beds. I would not stay here again because those details were lacking. However the breakfast was excellent. There were not a lot of guests so it was quiet. #1 in Houston? I don't get it. It's just ok. Yes, it's clean and friendly staff.

"Awesome hotel, awesome staff!"

5
02/02/2016

Staff greets with smiles & is very helpful. I couldn't ask for a better get away hotel. The rooms are very modern and has everything you could ask for. The breakfast is absolutely fabulous. The best thing is that you can make your own omelet! :)

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
We would like to thank you for the time you took to write a review for our hotel. Our staff truly appreciates it! We are ecstatic to know that you decided the try our hotel and love all of the amenities our hotel has to offer. We try to make sure all of the aspects of a guests' stay has been put into consideration when it comes to our amenities. We look forward to your next visit!

"Business Trip"

5
01/02/2016

I spent s night in this hotel about 4 weeks ago. Since then I won't stay anywhere else when I'm in Houston. Brand new hotel with nice beds and rooms! Great breakfast with an omelet station and a small bar at night for those rough days in Houston traffic. It's right across the street from a Brick House Tavern which helps!! You won't go wrong. I stay there 2-3 nights every week.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for your review! Our staff strives to make sure each and every guests' stay is an exceptional one. We are glad to know that you love it here as much as our other guests do. We look forward to seeing you again very soon!

"Nice New Clean"

5
18/01/2016

We were in Houston for a funeral, so our stay was very brief.This hotel has a nice new clean feel . I was impressed with the omlete station at breakfast , the keurig machines in the lobby and our room. The staff that we did come in contact with were very polite and inviting.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you for writing a review for our hotel. We are pleased to know that your stay went well! I am sorry that it wasn't on the best terms but we are glad that your had a great experience at our hotel. We hope to see you again soon!

"Great Stay at the Ashton Suites"

5
16/01/2016

We stayed at the Ashton Suites Willowbrook for 4 nights in January. The staff were all very nice and helpful. We'd asked for a room on the top floor (the 4th floor) in a quiet location and got it. In fact, for the first two nights we had the entire 4th floor to ourselves! Even when other guests were put on our floor the 3rd night of our stay, although we saw them out in the hall, we heard no sounds from the neighboring rooms. As others have said, the bed was very comfortable and the room was extremely clean and spacious. We also liked the sitting area with a small couch, chair, and coffee table. We also liked having other chairs in the room (one in the corner and one at the desk). We really appreciated having a refrigerator in the room, as well as a microwave, safe, and a decent-sized closet. The bathroom was also very clean. We do prefer a walk-in shower, rather than a tub with a shower curtain, as this room had, however the shower curtain looked brand new and was spotless. Our only complaint was that there was no place to hang a towel or washcloth in the bathroom, other than on the robe hook on the back of the bathroom door. Strangely, there's a sign in the bathroom that asks guests to hang towels on the towel rack that don't need to be replaced, and to leave towels we want replaced on the floor. When I mentioned to the front desk clerk that there was no towel bar in our bathroom, she checked with maintenance and later told us that the robe hook on the back of the door is where we were supposed to hang towels. However, if you do that, there is no place to hang your robe or PJs when you are taking a shower. And if you hang a wash cloth on the back of the door after using it, it will likely drip a little onto the floor right where you will be stepping. So that is our only complaint about the room - install some towel bars please! Otherwise, you really can't go wrong with this hotel. They have a good breakfast selection that is free with the room. The hotel is very convenient to Bush Intercontinental Airport and also convenient for getting to several highways around the Houston area. It is also very close to several nice restaurants including BJ's Restaurant & Brewhouse and the Macaroni Grill, as well as shops, including a mall right across the street.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you for taking the time to write a great review of our hotel! Our staff is ecstatic to know that you had a wonderful stay with us! We look forward to your next visit with us.

"Excellent Stay at this Best Western"

5
16/01/2016

Have stayed here before and specifically stayed here again. Great hotel in a perfect location for anything in NW Houston. The front desk and breakfast staff were exceptionally pleasant and helpful. They truly want your stay to be a positive experience. I would highly recommend this Best Western for families, business or pleasure.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We are very pleased to know that you enjoyed your stay with us. We look forward to your next visit with us!

"Houston Trip"

5
14/01/2016

Stayed Sunday through Thursday. Awesome new Best Western. Great beds. I normally don't sleep well in Hotels but these 4 nights I did. Great service. I have reservations there again this next week. I stayed in a King Suite and it was spacious. The breakfast bar was the cleanest I've seen in quite some time with plenty of options including an omelet station.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you for taking the time in writing a review of our hotel! Our staff and management try their best to make sure all of the elements of our guests' experience is exceptional. We are ecstatic to know that you had a great experience! We hope to see you again very soon.

"Great Service"

5
14/01/2016

Very Clean. Bed was extremely comfortable. Room temperature control was excellent. Great place to stay. They do need more channel selections on the TV, especially sport. They need to add the Golf Channel and Tennis Channel to the line up.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review of our hotel! We are happy to know that you are pleased with our hotel. We love to receive recommendations from our guests, and we would like to thank you for that. We are currently looking into getting those sports channels added to our DirecTV line up. We hope to see you again very soon!

"Good hotel but"

4
31/12/2015

It is a good hotel. Nice and clean rooms, good location. The breakfast is included and it's good but we have a bad experience in the area where they prepare omelets the woman told that she received and instruction from manager that no prepare omelets with more than 1 egg and we said that we can pay for extra egg.. the answer was it's not possible. Only take care on these details because it's a good hotel but when service is bad everything turns bad.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
We are glad that you enjoyed our hotel except for the breakfast part. I would like to apologize to you for what happened during breakfast. I assure you that this is not our normal procedure. Unfortunately, our breakfast person is still training. Thank you for bringing that to my attention. We hope to see you again soon and hope that you have a better experience at our breakfast.

"Great Stay"

5
23/12/2015

We were in Houston for a work business trip. This hotel had great rates and was a Best Western Premier location. Rooms and hotel were very comfortable. One of the best complimentary hot breakfasts I've had at a hotel ever. The restaurant/lounge is not really a thing - just in the breakfast area and able to cook stuff in the back. Overall the staff was really courteous and helpful. If back in Houston area would consider this hotel again.

"Great hotel for our business meeting"

5
20/12/2015

We had a meeting of around 25 people, all from different parts of the country. We were all very happy with our rooms, the meeting space and provisions for that (white board/projector), the delicious multi-option breakfast (omelets, fruit, etc.) and hotel location. All commented on how quiet the rooms were. It was the perfect hotel for our needs for our meeting.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review on our hotel! Our staff enjoyed having your group stay with us. We are ecstatic to know that you enjoyed your stay with us. We thank you for choosing us, we know you have a choice of hotels and we are very thankful to you for choosing us! We look forward to your next visit with us.

"Very Nice!"

5
10/12/2015

So nice, new, great modern design, helpful/professional staff. Wonderful huge room! trumps some top of the line downtown hotels by far! The design in rooms and overall was beautiful. Quiet and close to many amenities.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time in writing us a review. We truly appreciate it and our staff strives to make sure each and every guest has a wonderful experience at our hotel. We are ecstatic to know that you loved staying with us! Hope to see you again very soon!

"Excellent!!!!!!!"

5
08/12/2015

We had a wonderful stay at the Best Western Premier Ashton Suites in October 2015, The high standard of service and customer care was excellent, the rooms and cleanliness was excellent too, highly recommend it. Fauzia at reception was very helpfull with directions and her local area knowledge.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you for the wonderful review! We are glad to know you had an excellent stay with us. See you again very soon!

"It's new, it's clean and"

4
19/11/2015

the free breakfast is actual food served on real plates. The rooms are vast although the doors separating them are paper thin and you can clearly hear the neighbors play the radio, talk and run the shower even though the highway noise is a deafening roar unless you're running the fans or you're on the back side overlooking the huge power plant. The hotel clearly compensates for its dreadful location (although it is next to a sports bar, movie theater and strip club) with food, a free drink every day and cleanliness. Service is spotty--either very good or not so good. Check in excruciatingly slow, clocks downstairs an hour off, only one of the two communal computers hooked up to the printer, a fact you have to discover yourself, and screws in the windows prevent you from opening them--something a janitor can't fix.

"Pretty good place to stay"

4
17/11/2015

Staff was terrific, room was comfortable and quite roomy, bed was comfortable, breakfast was quite good. The evening dinner menu was pretty good, especially the hamburger. And, plenty of other places to eat close by. Things I didn't love: rug design in room, hall and stairs. No office chair at the desk area when working, so not comfortable for that. All in all, I'd stay there again, it was a decent home away from home.

"Great Place to Stay"

5
16/11/2015

Clean hotel, spacious room, comfortable bed, and professional staff. Complimentary breakfast (or breakfast to go) and a free drink on the house in the lounge during the early evening hours. The breakfast buffet is good but even better is an omelette bar where they will custom create an omelette. Nice extra touch!

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you very much for taking the time to write a review for our hotel! Our staff strives to make sure each and every guest has an exceptional stay with us. Our management strives to make sure every guest has all of the A+ complimentary amenities available to them. Hope to see you again very soon!

"A soacious confortable room with a full breakfast!"

4
12/11/2015

The hotel is equipped wit a microwave and fridge and the room has a separate sitting area with a couch. The shuttle can take you to a nearby place within 5 miles for free. The bed was so comfortable, too!

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you for taking the time to write a review of our hotel. We appreciate your time. We hope to see you again very soon.

"Great Hotel and service"

5
08/11/2015

I Highly reccomend this Hotel. Clean Rooms. Outdoor pool. Quiet, and they make Omlettes in the morning with the free breakfast. The receptionists are friendly and helpful. Fauzia in particular. There is a small bar in the hotel. Nice gym. The beds are fantastic... the air conditioner is not noisy.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites-Willowbrook, responded to this review
Thank you for taking the time to write a review on us! Our staff strives each and every day to make sure every guest has a wonderful time while staying with us. We are pleased to know that your stay was exceptional! We look forward to your next stay with us!

"softball"

5
06/11/2015

went to texas for a stay and play tourny and picked this hotel, room was nice and clean and the beds w ere very comfortable, the food was hot and fresh and the hotel staff were very nice.would reccomend this hotel to anyone wanting to feel like they are staying at and 4 star hotel

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites, responded to this review
Thank you for taking the time to write a review of your hotel! Our staff is ecstatic to know that your stay was wonderful. Our staff strives to make sure that each and every guest has an exceptional experience while staying with us. We look forward to your next stay!

"Softball tournament "

5
01/11/2015

Was told that this was a stay and play and was skeptical but after getting here I was very impressed room are very clean and spacious the food is good the staff was very friendly and accommodating the bathrooms they give you nice amenities it is well located close to a mall and a lot of other places to go do stuff if you have time

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites, responded to this review
Thank you very much for taking the time to write a review of our hotel! Our staff strives each and every day to make sure every guest has an exceptional time while staying with us. We are pleased to know that we have been able to provide that wonderful stay for you and your team. We look forward to you staying with us again!

"Short stay, and a perfect one"

5
27/10/2015

I was in town for the Houston Texas festival known as Something Wicked. I stayed with my significant other checking in on a Friday and checking out on a Monday. The hotel itself is very, very clean and almost brand spanking new. If not completely. We did not encounter a problem. Although, the bar/restaurant is closed on Sunday. I will give this advice for families who are looking to stay some where. This is okay as long as you research to make sure there are no adult festivals and such happening at the same time you plan to stay. Some guests that stay at this hotel are loud and obnoxious. The mall is across the highway. Target and Walmart are near. This is a very well put location.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites, responded to this review
Thank you for taking the time to write a review on our hotel. We are glad that you enjoyed your stay. We do understand how the weekend you came there can be quite a bit of noise, that this due to the Something Wicked festival you came to attend. That festival is 3 miles from our hotel, which attracts plenty of people attending the music festival. Thank you again for writing us a review and hope to see you again in the near future.

"Cozy and Friendly"

5
23/10/2015

I was expecting a nice room, but was very pleased when I opened the door. The living room was spacious with a functional but comfortable sofa. I would have liked to be able to watch TV from there, but the set is located on the dresser more for watching in bed. The bed was very comfortable with lots of plump pillows. There were black out curtains and sheers so you could control the light levels. The staff was very welcoming and friendly and the breakfast selection was large. There were a few times in my 4 night stay where they ran out of some items, but there was certainly enough other items to compensate. The OJ was fresh squeezed and the fruit freshly cut and the omelets made to order. I would certainly recommend it and it is easy to get to just off of the Sam Houston Parkway.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites, responded to this review
Thank you very much for taking the time to write a review of our hotel! Our staff strives each and every day to make sure each guests' stay is an exceptional one. We are pleased to know that you had a great experience. We look forward to your next visit with us.

"A total GEM of a hotel"

5
12/10/2015

Our family was stuck in Houston due to extenuating circumstances and were staying at another hotel. We wanted to check out the Premier option of Best Western. What a total surprise. It was one of the nicest hotels I have ever stayed at (and I travel A LOT). Rooms were fresh and modern. The beds were sooo comfy and they even had cookies for us in the room! Will definitely stay here again if I am in the area.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites, responded to this review
Thank you very much for taking the time to write such a wonderful review of our hotel! We are very pleased that you took the opportunity to experience the Best Western Premier, while you had the chance. We know that you have many options, and we thank you for choosing us. Our staff strives each and every day to to ensure all of our guests have a home away from home while they are staying with us. Our staff is ecstatic to know that you and your family had a great experience. We look forward to your next visit with us!

"The Best Western Premier Ashton Suites - Home away from home for my first time in Texas"

5
05/10/2015

I am so pleased that I chose to stay at the Best Western Premier Ashton Suites. Every person on the staff, from the front desk, to housekeeping, to maintenance to the lobby bar was incredibly friendly, helpful and kind. It was my first time to Houston, so having a welcoming staff really eased any nervousness I felt at being in a new city. Each person I met at the Best Western Ashton suites went above and beyond to make the stay comfortable and enjoyable. I would like to specifically thank Diana and Ennis for their kindness. Ennis, thank you for getting us safely to and from our destination every day - with a smile and a welcome. Diana, your service and company every evening at the Lobby Bar was a pleasure and made the visit less lonely away from my family. I loved Houston, cannot wait to go back, and will choose this hotel every single time. Thank you!

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites, responded to this review
Thank you Ms. Deanna for writing such a wonderful review of our hotel and staff! Our staff is ecstatic to know that you enjoyed your stay with us. We look forward to your next visit with us!

"This place is a go"

5
18/09/2015

I was looking all around the airport area for a room the night before l fly back home. I was only here on business. I really wanted a place that was walking distance to get food and a beer. It was a little high (169.00). Once I walked in a saw why it was high. This place is very nice. I stay in many hotels with my job and I have to say I am impressed. Why: cookies on the bed, quality toiletries, I hear great breakfast, keurig coffee make.....oh and DirecTV!!!! Baller

"Awesome"

5
13/09/2015

As soon an you walk in the lobby the décor is awesome which extends into to the room. Very clean, with friendly employees. Breakfast was great as well. Great location, close to the mall and restaurants, yet tucked away in a quite place.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites, responded to this review
We truly appreciate the time you took to write a review for our hotel! Our staff strives to make each and every guest feel at home at our hotel. Our hotel is very unique in many ways and we are glad you were able to see if for yourself. Hope to see you again soon!

"Great Hotel"

5
24/08/2015

This is a nice hotel! Brightly decorated, Clean rooms, great fitness center and excellent breakfast with cooked to order omelets and higher quality buffet food. Real scrambled eggs, not powdered or carton eggs. Staff was friendly, attentive and helpful.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites, responded to this review
Thank you very much for the taking the time to write our hotel a review! Our staff takes pride in serving each guest by going the extra mile to make sure their stay is exceptional. We are glad that you experienced it for yourself and look forward to your visit with us!

"Best customer service"

5
20/08/2015

I've stayed at several hotels in Houston (long term) this is by far the best I've stayed at. All of the staff makes you feel at home. They have a very good complimentary breakfast with lots of items, even eggs to order. I will definitely be stay there again.

Vicky B, General Manager at BEST WESTERN PREMIER Ashton Suites, responded to this review
We know that your day can be filled with many different obligations and we are extremely grateful for the time you took to write a review on our hotel. As you know, our staff strives to make your stay as well as each guests' stay an exceptional one. We love having you stay with us! See you again very soon!