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Best Western Plus Hotel Monopole Metropole, Strasbourg

4.5/5  - basé sur 1191 notations.
16 Rue Kuhn, 67000, Strasbourg, France - See map

The hotel has received the European Eco-label certification. The label distinguishes services and products that meet high standards of both performance and environmental quality. Centrally located near the TGV train station, historic quarters and shopping. Comforting and welcoming, the Best Western Plus® Monopole Metropole is mirroring the harmonious diversity of the city. You can stay in a room decorated in traditional Alsatian style or a contemporary room complete with original paintings. Enjoy your stay.

Best Western Plus

Hotel Monopole Metropole

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 1191 guest reviews
NOTE ISSUED
Excellent
538
Very Good
505
Average
122
Poor
16
Terrible
10
REFER TO NOTICE
Business Business
132
Couples Couples
584
Family Family
212
Friends getaway Friends getaway
119
Solo travel Solo travel
77
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Six circles would be more accurate!"

5
07/07/2018

The room--comfortable, very clean and neat, plenty of space with a table and sitting area, even with our suit cases spread out, great bathroom and shower, and all the amenities including AC, hair dryer, TV, coffee maker, iron, and minibar/frig. The bed was perfect for sleeping. We enjoyed the 4th floor room, quiet even being near the small lift, and the wonderful view of the street below. The room alone would make this hotel outstanding. The staff--Above and beyond helpful and supportive. I have actually found Best Western hotels in France to have superb staff who make my visit even more wonderful. I will be always grateful to the staff here for their assistance, especially upon our (very late)arrival. They are friendly, they are very good speaking English and very patient when I want to speak my limited French. And, every afternoon, there were fresh pretzels available for a snack! Breakfast provided a very large selection of choices from fruit to breads, cheeses, eggs, and meat, juices, cereals, coffee and tea, and more. Be sure to try some of the local Alsatian breakfast specialties. And take your time with breakfast since there is so much to enjoy! The building--It is a historic building and a small museum! I am so glad that we stayed four nights because it wasn't until the third evening that I really started looking around the hotel. It is worth taking some time just to see the displays spread around the hotel. Location--Seemed absolutely perfect to me. The hotel is a short walk from the train station, a Monoprix, the Europcar rental station, a large shopping mall, a tram stop, lots of great restaurants both fancy and relaxed, and the old town and island full of historic sites. We weren't planning on having a car, but our late arrival meant we needed a parking spot. The hotel does have a dedicated parking garage and the staff was wonderfully helpful getting me in and out!

SiegelP, Propriétaire at Best Western Plus Monopole Metropole, responded to this review
Dear Tom, Thank you very much for such a nice comment following you recent stay with us. We are delighted to read that you've enjoyed your experience and hope having the pleasure of welcoming you again soon. Kindest regards,

"Comfortable, Central and excellent value for money"

5
24/06/2018

The hotel is located within a few minutes of the main train station. Petite France and the Notre Dame Cathedral are a short walk away. The reception staff were extremely helpful and had upgraded my room and spent time with me discussing the best places to see. My room was clean and comfortable, with all the amenities I would expect including coffee maker, iron, television, digital safe, hairdryer and minibar. Sadly I did not get time to try the breakfast. I would definitely stay here again as it represents very good value for money in a good location for sightseeing.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @PeterSa, Thank you so much for your excellent review. We try to offer the best experience to our guests and the team is ready to give the best tips ! You will have to try our breakfast during your next stay. It offers lots of alsatian specialities and is a good start in the day ! We hope to see you back soon and remain with best regards, Véronique Siegel, ceo

"Marvellous at the Monopole Metropole !"

5
23/06/2018

Just a five minute walk from the train station, we found this hotel to be an ideal base from which to explore the city. The bedrooms were spacious and stylishly decorated, while the public rooms had a more traditional feel. The reception staff were exceptional, cheerfully providing information about the hotel's facilities together with useful advice for seeing the city's highlights. Highly recommended for a city break !!

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @eborguy Thank you so much for taking the time to recommend our property for a city break. Strasbourg is definitely a great destination for a 2-3 nights city break. Great architecture, rich history, nice gastronommy. Thank you also for mentionning the attitude of our reception team, I will forward your message with great pleasure. We hope to have the pleasure of greeting you back again and remain with best regards, Véronique Siegel

"Helpful and convenient"

4
22/06/2018

This hotel is just two blocks from the old town. On-street parking is a challenge but one of the staff led us to their indoor parking half a block away. Our van only just fit through the garage entrance but we had a nice big parking stall once inside. The reception personnel were very pleasant and helped us get oriented. The room was clean and comfortable, and a good base from which to explore the fascinating old Town of Strasbourg.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Garry_F, Thank you so much your your stay and review. It's a pleaure to know that you have enjoyed our fascinating city, it's old town and the particular atmosphere we have here in Alsace. We hope to see you back and remain with best regards, Véronique Siegel

"Good hotel , not disappointed"

5
20/06/2018

Stayed here for two nights, off to a good start the car needed parking , so along comes the ever reliable Fransware very nice gentleman, the hotel is clean and tidy and puts on a nice breakfast it's location is also good ten ten minutes and your walking around the old centre of Strasbourg also an excellent restaurant nearby called the rue Kahn , I certainly would return .

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @david_w, Thank you so much for your enthusiastic review! We are glad that we were able to give you satisfaction and to know that you think of visiting us again ! We wish you a great summer and stay at your entire disposal. Best regards, Véronique Siegel

"Wonderful"

5
19/05/2018

I'm afraid I just might get carried away reviewing this. Excellent welcoming receptionist lady who talked us through everything in this our first visit to Strasbourg.Our expectations of our room were exceeded and we were genuinely surprised at its size and decor. We asked for a bath and a high floor in advance and got both.We never saw the cleaning staff as we were late sleepers each day but we were never disturbed and returned to a spotless room each evening,hopefully someone will pass on our thanks! Probably the best air conditioning we have ever experienced in Europe,and that is important to us.I could go on,I'm sorry I never played on the small billiard table in the charming rest room.They hire about town bikes which I was shown despite no commitment from me to hire one,maybe next time. We will be back.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Johnnyjohnnyooh, Thank you so much for your excellent review end stay! I will share it with my team, who does a great job and we hope to see you back again. Best regards, Véronique Siegel

"Great Location and Great hosts"

4
06/05/2018

I was on a long official trip in Strasbourg and Molsheim and I had to stay here for 2 weeks. The stay was very comfortable with nice warm, clean, comfortable, cozy rooms. The weather was bad, but as soon as you come back, it felt like home. There was parking available and we had a nice stay. Thank you team Best Western.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Anirbo, Thank you so much for your great review. It was a pleasure to have you with us during 2 weeks. Long stays are not frequent in Strasbourg and I am really happy to read that you felt like at home with us. We hope to have the pleaure of greeting you back again for business or leisure! Take care and see you soon ! Best regards, Véronique Siegel

"Happy"

4
02/05/2018

We were happy with our choice. We needed two family rooms (2 adults and 1 child per room). The rooms were on the first floor facing the inner court. They were extremely quiet and we could make them very dark, which we like. It was spacious and the bed was good. We did not take the breakfast because we saw a lovely place in the center we really wanted to go to. The location was perfect for the airport and for walking to the center. The lady at the front desk was extremely nice and very helpful.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Anne_V ! Thank you very much for your message and we love to know you were happy! You will have to visit us back to taste our breakfast buffet, with a big choice of local pastries, delivered everyday by our baker. Also with delis, a large cheese plate, sauerkraut, fruits, cereals... Awaiting the pleasure of greeting you back again, I remain with best and warm regards Véronique Siegel, ceo

"Good Enough but No Plus"

4
27/04/2018

I always thought Best Western Plus meant breakfast included - apparently not so unless you pay an additional 13€ each person - yikes that is a bit steep. Location is walking distance to the train station at 10 minutes. The old town (Little Paris) a 10 minute walk and the cathedral area about 20 minutes to walk. Front staff are exceptionally friendly and helpful including having English. The chambermaid was very good - everything was very clean and smart. Rooms - well we ended up with a mobility room so the shower/toilet was just one big area - wet as well. Bedding, beds, pillows were very comfy. Room had a safe, free wifi and a fridge (again prices too high to encourage a guest actually buying something - my pet peeve). Prices to stay here are cheaper on sites such as Booking.com which is too bad as I prefer to support the hotel itself. The price overall is at the high end for the level of hotel without breakfast b The downstairs sitting area/parlour has s small poo table and many weirdly matched sitting chairs (orange & white, white & orange). Looks like an old folks home.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Hosta_La_Vista, Thank you for your message and stay. No, Plus doesn't mean breakfast included and I am sorry if you thought so and were disappointed, although 13 euros for our hot buffet breakfast with lots of choice is not expensive. Regarding the online reservations, sure, there are always better deals by booking directly with us or through Best Western. And I am truly sorry if our brand new orange and beige sofas don't meet your tastes. Colours are really very personal... I hope we will have the pleasure of greeting you back in Strasbourg and Alsace and remain with best and warm regards, Véronique Siegel, ceo

"Quiet, clean and good staff"

4
11/04/2018

I enjoyed my stay at the metropole. The hotel was quiet, clean and small (only 25 rooms). Centrally located for easy walking to sights and restaurants. I found the staff to be friendly and helpful. The breakfast was more than adequate and very well presented.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @James_C, Thank you for your message. Although we are happy to read that you spent an enjoyable time in Strasbourg, I just wandted to make sure you are rating the right hote, we have 81 rooms and not 25. If you felt like we have 25, because of the quietness, it's definitely a great compliment! I stay at your entire disposal for any further question or help and remain with best and warm regards, Veronique Siegel, ceo

"Excellent value and quality"

5
11/04/2018

Close to the train station and convenient to local attractions. Very clean, spacious room and comfortable bed. Staff was helpful and spoke english perfectly. Breakfast was very generous with a nice selection of fruits, cheeses, eggs, meats and breads.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @cnqurs8 Thank you very much for your great review. Your opinion is really important to us and I am happy to know thta you have spent a nice time in our property ! We hope to have the pleasure of greeting you back again and, awaiting this pleasure, I wish you an enjoyable spring time. best regards, Veronique Siegel, ceo

"Nice hotel"

4
02/04/2018

Really enjoyed my stay here. It is very close to the train station and a short walk to all the sites. Good restaurants are also within easy walking. Couldn't be a better location. Breakfast costs£ 13 and is not too bad. Not sure why it's not just part of the cost.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Cookster_11, Thank you very much for your stay and survey adn it's good to read that you have appreciated the location and facilities. Breakfast is not included in the rate, as some guests don't have breakfast or prefer a small express breakfast to take away, which is cheaper. We are looking forward to greeting you back and, awaiting this pleasure, we remain with best regards Véronique Siegel, ceo

"Good location!"

4
22/03/2018

My husband and I stayed two nights great location an easy walk from the train station. We asked for a room away from the street but found it a bit dark. The rooms were clean and staff was helpful and friendly. Just a reminder to the ladies even with a converter your hair equipment, curlers, straightener and blower will not work. It was short walk to the old town square with many shops and restaurants. Try Chez Yvonne it was amazing! We booked a driver to take us wine tasting and country side villages absolutely beautiful even in March.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @sue2u thank you very much for your message and stay. We can borrow adapters for the curlers and straighteners which match in our bathrooms and rooms. Don't hesitate to ask for your next stay. We are looking forward to greeting you back again and remain with best regards, Véronique Siegel

"Perfect place to stay in Strasbourg"

5
04/03/2018

I visit this hotel many times. It's located in great old stylish building. It's clean, nice, very friendly staff. Great location - very close to station, close to city center and old town. Everywhere you walk.

siegelveronique, Propriétaire at Best Western Plus Monopole Metropole, responded to this review
Dear @Naczelnybart, Thank you so much for your review and for your loyalty! The entire team is looking forward to greeting you back ! Best and warm regards Véronique Siegel

"Great location for a Xmas break "

5
19/01/2018

The hotel was very well located, just 5 min to the closest bridge. It had a small but well formed room with a great size bathroom. The room was clean and light with a modern decor. It was a bit tight with the dog bed, as he's a mastiff x but we managed. They have a living room with a pool table and we used it with our dog, just to chill after the day walking around the Xmas markets ?? ?? it was very comfy and quiet. Overall the experience was great and the staff was very friendly and accommodating. We would definitely recommend this hotel.

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Chinita-Kuba, thank you so much for your excellent review and it's a pleasure to read that you had such an enjoyable experience in our property, by visiting the Christmas markets. Your satisfaction is very important to us. Thank you for recommendint our hotel to the travellers and we are looking forward to greeting you back again. with best regards, Veronique Siegel

"first night for christmas lights in Strasbourg...."

5
02/01/2018

We arrived in Strasbourg on way through to Hook of Holland for ferry to Harwich UK. On arrival at the hotel, after negotiating the city traffic to find it in very wet weather!!, we were greeted with a warm and friendly welcome. Hotel provides a person to park car in secure/locked hotel car park - if you opt to drive car yourself, the porter accompanies you in and out of car park - only a very short walk back to entrance of Hotel. This was a beautiful, comfortable hotel with a lot of interesting historical artifacts dotted around. Our room was very comfortable and clean. On our walk into the centre of Strasbourg for the turning-on ceremony of the Christmas Lights it poured and continued for the rest of the evening - even so, there were literally thousands of people present and all seemed to enjoy everything, as we did. Thank goodness for the warm and cosy room as we arrived back with trouser ends quite wet!! The breakfast 'was to die for' and was tremendously good value for 9 Euros each which set us up for the rest of day and our long journey through France and Germany and Holland and onto the ferrry to Harwich in the UK. One tip: If going to Strasbourg for the christmas lights - try, as we will in future, to go a few days after the turning-on ceremony when we think there may not be as many people present in one go!! It was very crowded which made it difficult to move around - add the rain and it was a little uncomfortable!! Nevertheless, we did value our opportunity to experience it.

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @norafrance2017 ! First of all, let me wish you a happy new year ! I hope that you had a safe journey back home and nice holidays with your friends and family. Thank you so much for your great review and it's a pleasure to read that your stay in Strasbourg was such a delight. The opening of the Christmas market is always a great moment. Unfortunately, this year, the weather was especially bad and wet. You're right, on that evening there are always lots of people and, as the illuminations last the entire month, you can easily enjoy them on other days too. We hope to have the pleasure of greeting you back again and send you our best wishes, Veronique Siegel, ceo

"Very sound proof"

4
25/12/2017

The rooms and hallways are wood paneled. Kind of a cool look, and with basically a second wooden door to each room ... it's very quiet. Very accessible from main train station and easy access into city centre also.

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @DCSmith, thank you for your review and stay. We pay a particular attention to soundproofing when we refurbish our hotel. Your sleep is is important to us ! We hope to have the pleasure of greeeting you back and wish you already a happy new year. BEST regards, Veronique Siegel

"Hotel stay"

5
19/12/2017

Excellent hotel.Modern rooms with charming spacious public areas.The breakfast was very good and great value for the cost of 9 euros.The position is great with plenty of good cafes/restaurants close by.Above all the staff were friendly and most helpful particularly the manager,Pierre who went out of his way to retrieve a lost credit card for us.Highly recommend this hotel.

SiegelP, Gérant at Best Western Plus Monopole Metropole, responded to this review
Dear Margaret, Thank you very much for your kind review following your recent stay with us. We are delighted to read that you enjoyed your experience here in Strasbourg and we hope having the pleasure of welcoming you again in the future. In the meantime, let me take this opportunity to wish you and your family a merry Christmas. Kindest regards,

"Great hotel"

5
06/12/2017

We spent three nights at the Monopole Metropole. Room was immaculate and comfortable; it looked very recently remodeled. The double door helped keep out hall noise, so the room was very quiet. The lobby is also beautiful with many historic artifacts and a nice bar and lounge area. You can get a drink at a very reasonable price. The breakfast is excellent with a good variety of hot and cold items, and at 9€ reasonably priced. Location is close to train station and an easy walk from Petite France and all the Christmas markets. Highly recommended, we would gladly stay here again.

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @John_H, thank ou so much for your excellent review and it's a pleasure to know that you have appreciated your stay in our property. Visiting the Strasbourg Christmas Market is a great experience and I am happy to know that we have contribute to allow you to have the best out of it. Again, thank you for recommending our hotel and we are looking forward to welcoming you back for a next trip to Alsace ! BEST Regards, Veronique Siegel

"Come here for the Excellent Customer Service, Amazing Room and Outstanding Breakfast"

5
27/11/2017

My Husband and I visited Strasbourg for the opening of the Christmas Market. We are in love with the place. The location is about two blocks away from the train station (5 min walk). The receiving area and dining room has that warm and cozy feeling. You feel like you are in a fancy b&b. The room is outstandingly clean, with white fluffy linens and in room separate bathroom and wc. The breakfast, ooooh the breakfast... They make the best scrambled eggs of my life. Now I'm a cook and I am not exagerating. The egg is not fluffy it is more on a dense, silky soft texture!!! My husband and I eat here everyday, in fact I am writing this review while having breakfast here. The breakfast consist of bacon (where you can smell from the hallway of our third floor room) sausages saurkrout varieties of cold cuts such as salami prociutto etc, fresh fruits, bounty of breads and pastries and cheese, lots of cheese. I highly recommend this place. We thank the staff of of BW especially for Ms. Vera for taking care of us and handling our restaurant reservations in town.

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @HookedOnPlanes, Thank you so much for your excellent and detailed review. You have visited Strasbourg at one of the best period. Even though the weather was not so good during your stay, the Christmas atmosphere of Strasbourg is definitely something really special and it's good to read that you have appreciated it. We, in our 100-years old property, try to give a particular feeling to this period. It's part of our history and souls. Thank you for mentionning the excellent team we have and I will forward your message to Vera with great pleasure. I hope we will have the pleasure of greeting you back again for a future stay in Strasbourg and I remain with warm regards, Veronique Siegel, ceo

"Stylish and friendly"

5
02/11/2017

This hotel is located within easy walking distance of the train station and the city centre which makes it's location ideal. We stayed in an executive room on the first floor as these rooms were the only ones big enough to accommodate three people. Initial enquiries through Best Western central online booking indicated that an extra bed could be put in a comfort room. This was not the case. Deal directly with the hotel to avoid any issues. Having said that the room was beautifully decorated and modern. The room was also clean and comfortable. Staff were very friendly and helpful. Breakfast was served in a large dining room with lots of choices of both hot and cold food. Price wise, the room was very reasonable on the weekend, but there is a premium on weekday nights which increased prices significantly. Irrespective, the hotel is well run and professional. We enjoyed our 4 night stay.

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @George_D, Thank you so much for your stay and excellent review. It's a pleasure to read that you have spent an enjoyable 4-nights stay with us; We hope to have the pleasure of greeting you back soon and stay at your entire disposal. with BEST and warm regards, Veronique Siegel

"On a 64-night trip, this is one of the best"

5
25/10/2017

From check-in to check-out and everything in between, we found this to be a very comfortable hotel with friendly and professional staff. We would not hesitate to recommend this hotel, and in fact will be staying there again a few days from now. Location, breakfast, bar, decor — great in all these categories.

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @James_c, Thank you so much for your great review ! It's such a pleasure to read from you and we will be very happy ot greet you back. Take care and see you soon, Veronique Siegel, ceo

"Clean, modern, friendly staff"

5
14/10/2017

My husband and I recently stayed here for 3 nights. As soon as we got to the hotel we were greeted by very friendly staff who remained that way for the entire stay, and they were very helpful. Our room was spacious, clean and modern. Bed was comfy too. The breakfast was great and the location was great -couple minutes walk to train station and petite france, and a short walk everywhere else. We were very happy with our stay.

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Sarah_W, Thank you so much for your excellent review and your compliments are a delight on this Monday morning. The entire team is dedicated to our guests' well being and I will forward your message to all of them. Making you happy is our goal, and knowing we reached it is our pleasure! We are looking forward to greeting you back for a future stay in our nice region of Alsace and remain with BEST regards, Veronique Siegel, ceo

"Amazing hotel for the price!"

5
03/10/2017

I adore this hotel! It's located in a very convenient location, close to the central train station and short walk away from the city center. The room was very clean and the bathroom is super spacious. The hotel reception staff is very warm and eager to help with any questions/requests/pointers to local must sees. I would stay here again in the future! Highly recommend to everyone who's looking for reasonable accommodations in Strasbourg, FR

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Xu_H, Thank you so much for your excellent review and stay. Great to know that we would be your choice again for a future stay in Strasbourg and we also thank you for recommending our property further. Awaiting the pleasure of greeting you back again, I remain with best and warm regards, Veronique Siegel, ceo

"Quite satisfied!"

5
02/10/2017

My room, number 122, was very good and even the breakfast was quite o.k. which isn´t always the case in France. If I will be back in Strasbourg, I think, I will stay in this Hotel again. The personal at the reception was always very helpful.

siegelveronique, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @ingisingason, Thank you very much for rating your stay as excellent ! We hope to have the pleasure of greeting you back again soon and wish you a nice autumn. with BEST and warm regards, Veronique Siegel, ceo

"Convenient location & spacious modern rooms"

3
28/09/2017

I stayed here for one night, and found it a good base for exploring Strasbourg. It is located close to the station, and offers parking for E13 (but be sure to reserve this ahead of time). My room was enormous, completely renovated, and the bed was comfortable. There were various noises in the morning (possibly due to thin walls) but it wasn't unbearable. The bathroom was small with minimal toiletries, but was clean, modern and functional. The breakfast was not great, with a limited selection and very odd-tasting scrambled eggs. It was an easy 5-10 minute stroll to the old part of town, so the location was convenient. The service was good. I would definitely recommend this as a base from which to explore Strasbourg, but skip the breakfast.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Hello @SF-Ranger, Thank you for your message and stay. Your opinion is really important to us and we value your feedback. By telling us what you liked and what we can improve, you help us giving a better experience to our guest in the future. We hope to have the pleasure of greeting you back again and remain with best regards, Veronique Siegel, ceo

"Great Hotel, Great Location"

5
15/09/2017

I recently spent 3 nights at this hotel as a single. My room was small but well arranged and had everything necessary for a good stay. It is easy walking distance from the train station and also easy walking into the city. The hotel runs efficiently and I found the staff pleasant and helpful. This is a great place to stay if you want to visit more of the Alsace by train. Reasonably priced.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Linda_G, Thank you so much for your great review and it's a real pleasure to read from your experience. Our location, downtown and close to the city center makes it an ideal place for any visit of Strasbourg and Alsace. Thank you also for mentionning the efficency and kindness of our team ! We hope to have the pleasure of greeting you back for a future trip in Europe and we remain with BEST and warm regards, Veronique Siegel, ceo

"Friendly Staff "

5
13/09/2017

The hotel is within walking distance of the centre and yet very quiet. Comfortable beds and nice light airy clean rooms with an enormous TV flat screen. Separate toilet and modern bathroom. The staff were exceptionally friendly and helpful. For an extra € 13 you can have your car parked in the Hotel Garage. Fortunately, there is someone that does this task for you as it's a tight squeeze and not for the feint hearted !

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Wendepops, Thank you so much for your excellent review ! We value your feedback and appreciate your nice words regarding our team. We are looking forward to greeting you back for a future stay in Strasbourg and remain with very best regards, Veronique Siegel, ceo

"I highly recommend staying at this hotel if you're coming to Strasbourg."

5
10/09/2017

We stayed here for seven nights, and thoroughly enjoyed every minute of it. Firstly, all the staff are a credit to the hotel. They could not have been more friendly or helpful. I have school French - which I spoke as best I could - however, being able to speak English was really useful. Our room was a decent size, spotlessly clean, and very quiet; we had uninterrupted sleep each night. Location is great, close to the train station and within an easy walk of the city centre and main sites. In addition, there's a tram stop just a few minutes away which we used frequently. There are a couple of decent restaurants nearby, also some shops for provisions. I highly recommend staying at this hotel if you're coming to Strasbourg; I will most definitely be back.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @signpostk, thank you so much for your great review. Our team makes a great job everyday and thank you for noticing it. From the room-maids to the front-desk, they are all committed to our guests. We are looking forward to greeting you back for a future stay in ou nice region and remain with BEST Regards, Veronique Siegel, ceo

"Good Location, near train station."

4
07/09/2017

Good location, walkable distance to Petit France and also close to supermarket (U). We used train to go to colmar, so it was convenient to be close to the train station/tram station. There are a kettle, fridge in the room and bathtab in the bath. Breakfast was 9 Euro and buffet style.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @jalanworld, Thank you for your stay and review ! We hope to have the pleasure of greeting you back again for a future stay in Strasbourg and Alsace. with BEST regards, Veronique Siegel, ceo

"Midle in the city & nice ambient rooms"

4
01/09/2017

The place is great to stay if you want to walk in the city. Excellent good located for sightseeing! The bars and cafes are close by. Only the Hotel own parking lot is very poor and should be in advance reserved. The closest parking deck Woodies is ca 6 minutes away and if you ask the receptionist you will get a discount for 24h parking at Woodies. I paid 11€ for 24h instead of 18€ regular. Breakfast is good & fresh. The coffee is average...The rooms are clean and enough big. For France level big rooms! Bathroom new and clean too. The TV is 40" LCD. Air conditioner cooling excellent.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Lorandt_F, thank you for your stay and nice review. As you mention it, the location of our property is really ideal to visit Strasbourg. Everything is walking distance and it's easily reachable by train and by car. Parking facilities, either in our underground garage (preferably booked in advance as you recommend it) or 2 blocks away at Wodli, are convenient. I hope to have the pleasure of greeting you for a next stay in Strasbourg and wish you a nice end of summer. with BEST regards, Veronique Siegel, ceo

"Good position, pleasant, helpful staff"

4
23/08/2017

Parking was a bit of a tight squeeze in the hotel's secure underground car park. Booked in advance. The hotel was 10 minutes walk from the town centre and Petite France, the old town area. There are some good places for coffee and pastries at the end of the street, and not far into town. We walked around the area by the river, toured the Cathedral and took a boat trip around the island. Our room was beside the street, but was quiet and we had air conditioning in the room. The shower worked well, the bed was comfortable and the room was clean. Breakfast was ok.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @maggie9, thank you very much for your stay and review and good do know that we met your expectations. We hope to have the pleasure of greeting you back again for a future stay in Strasbourg and remain with BEST Regards, Veronique Siegel, ceo

"Summer Holiday"

5
23/08/2017

The rooms are very modern, clean and spacious. The location is near Petite France - superb accessibility to train station and restaurants. The staff is very friendly and helpful. The breakfast was excellent and this hotel also provides gluten free breakfast. Definite visit again!

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Jeffrey_M, thank you so much for your review and excellent rating. It's good to know that we met your expectations and furthermore, that you want to vsitit us again :) !!! We are looking forward to your next stay and wish you a nice end of summer, with BEST regards, Veronique Siegel, ceo

"Great location, nice rooms and helpful staff"

4
16/08/2017

We got a nice room for two with a large bathroom, quite unlikely in many hotels. The room was very clean, the staff at the reception were exceptional. They helped us with finding parking, giving advice where to go, letting us keep our suitcases in their locker room beyond the agreed upon time as we lost our way. We were very pleased with the hotel, the room and the staff. The location of the hotel is great, we walked back and forth to the Place Kléber and Strasbourg Cathedral. I highly recommend this hotel.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear Betina, Thank you so much for recommending our poperty to the community of travellers of Tripadvisor. Your opinion is important to us and we value your feedback. I am looking forward to greeting you during your next overnight in Strasbourg and remain with BEST regards, Veronique Siegel, ceo

"Excellent value"

5
12/08/2017

This was the least expensive hotel we stayed in on our two week European vacation, but it was definitely one of the best. The room and bathroom were very large by European standards, the bed was comfortable, and everything was spotlessly clean. We also had excellent service. The one problem with this hotel is that the wifi is unusable. However, when we asked at the front desk whether there was anything they could do, they apologized profusely and let us use their mobile hotspot for the night free of charge. They even brought it up to our room! I highly recommend this hotel, especially if you're traveling by train (it's only two blocks from the station).

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Victorianista, thank you very much for your review and stay. It's a pleasure to read that you have spent a good time in our property and that you have enjoyed the location, room and bathroom, as well as service. We do have several options of wifi, to make sure we have the right solution and I am glad that you have appreciated the mobiel wifi hot-spot we have provided. I stay personally at your entire disposal for any help or question and hope to have the pleasure of greeting you back for a future trip around the old continent. with BEST regards, Veronique Siegel, ceo

"A most pleasant stay!"

5
09/08/2017

We were quite impressed with the Best Western Plus Monopole Metropole in Strasbourg. The staff was eager to please and added little touches to make our stay as comfortable as possible. For instance, there is ice-water flavored with cucumber or with lemons available at the counter along with complimentary freshly baked pretzels. One definitely feels as a most valued guest when staying there.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @LaszloG48 ! Thank you so much for your great review. We do our best and, you are right, the entire team is eager to make our guests'stay as cosy as possible. We hope to have the pleasure of greeting you back again and remain with best regards, Veronique Siegel, ceo

"Three days in BW"

4
08/08/2017

We stayed three days in the hotel during summer season. It is in a good area, two blocks from the train station and two blocks from the beginning of the historical zone. The quality of the rooms are high: really good mattresses, great AC and nice design. The only thing that we didn't like of the room itself is that the toilet is placed in a different room with respect to the bathroom. Also, this little room with the toilet didn't have any ventilation!! Apart from this, the staff was really helpful and always offered free bretzels and water with fruits along the day. One thing that the hotel should check is to provide real soap and shampoo instead of the all-in-one mixture that it offers. This decision is not in line with being a four star hotel!! Regarding breakfast, we cannot say much as we didn't take it. Thanks to the staff for the great three days we spent at the hotel!!!

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Dru_Bell, Thank you so much for your stay and nice survey. Your opinion is really important to us and we value your feedback. We use all comments and advice to try to improve the comfort and service. Thank you for helping us delivering a better experience to our guests in the future. We are looking forward to greeting you back and remain with BEST regards, Veronique Siegel, ceo

"Hotel with flawless service"

5
30/07/2017

Stayed at the hotel with my wife on holidays. We received excellent service throughout our stay. Breakfast is normally charged but if you sign up for the loyalty program you get it free. Parking in nearby garage underground was both easy and safe. Recommend this hotel and if I visit Strasbourg again, I will most likely stay here.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @eblix, thank you for recommending our hotel and it's a pleasure to read that you have enjoyed your stay. We are looking forward to greeting you back for a future stay in Strasbourg and Alsace and wish you a nice summer time. with best regards, Veronique Siegel, ceo

"Excellent hotel"

5
29/07/2017

Strasbourg is great for a short break, particularly if you live as we do in south east England. Ryanair fly from Stansted at sometimes remarkably cheap prices. On arrival at Strasbourg airport it's only a short covered walk to the train station & from there only 9 minutes to the city. As the Monopole Metropole is then only 5 minutes walk from Strasbourg train station, getting here was particularly easy. Strasbourg is compact & very walkable & 10 minutes leisurely walk will get you from the hotel to the heart of the city. The hotel is smart with a traditional feel. Rooms are nice & well appointed - good bathrooms with overbath shower, tea & coffee facilities, mini bar & the largest TV I've seen in a hotel. The daily clean is also to a very good standard. Breakfast was very good too - in a nice breakfast room & with a wide selection on offer. Staff are friendly & very helpful (in our case booking an excursion & a taxi for us) & there was always a friendly greeting when you passed reception. This is a really good hotel - comfortable, well appointed, well located, has excellent staff & is not too expensive either. I recommend Strasbourg & the surrounding region (its beautiful) & I also thoroughly recommend this excellent hotel.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @malcie, what at great review. Thank you ! As you mention, Strasbourg and Alsace is worth visiting and I am glad to read that our hotel met your expectations. The location is definitely ideal and the entire team is committed to our guests' well-being. Thank you for mentionning their good job too. We try to offer the real alsatian feeling, with the modern comfort and details. This is our DNA and I am glad you have appreciated. I stay at your entire disposal for any help or question and wish you an enjoyable summer. with BEST regards, Veronique Siegel, ceo

"Excellent as usual!"

5
16/07/2017

This was our third visit to this hotel as if it's a convenient stopping off point on a drive back from Italy. The staff are friendly, the rooms really comfortable and the breakfast excellent (surcharge). They even found a space in their garage for my car as we arrived late on Bastille Day and parking was not available on street. Very hard to find any fault! We will stay here again.

, Gérant at Best Western Plus Monopole Metropole, responded to this review
Dear Stevie70, Thank you very much for your kind feedback and for your loyalty towards our house. it's always nice to read such comments as yours, as the whole team always tries it's best to make every single guest feel well. We hope to have the pleasure of welcoming you again soon. With our warmest regards,

"Close to train station but better than that sounds"

4
08/07/2017

We did indeed choose this hotel primarily for its proximity to the train station so we wouldn't have to carry luggage very far. The neighborhood is what you might expect, a little lower class certainly compared to the tourist area of Petit France which is close by. But the hotel itself was a pleasant surprise, very modern, comfortable and clean. The staff were extremely friendly and helpful even though we did not need much assistance. Strasbourg has such a compact old district that we could easily walk anywhere in town from the hotel. Compared to the hotels more toward the center of town this is a real gem for value.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @stillm0ving, Thank you very much for having taken the time to rate your recent stay in our property. Your satisfaction is our priority and we use the feedbacks to improve our service and product. We hope to have the pleasure of welcoming you back again and remain with BEST regards, Veronique Siegel, ceo

"Great value, close to the main station"

5
08/07/2017

This hotel lives up to and even exceeds the high standards of the Best Western hotel chain. Close to the station (a five minute walk) and reasonably priced, it should be a number one choice. The rooms are spacious, well appointed and comfortable. Everything seems newly decorated or renovated whilst retaining some old world charm. There is free wifi and the breakfast buffet is excellent. Highly recommended.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @James_G, thank you so much for your excellent rating. What a pleasure to read that you have appreciated the comfort of our hotel and that you have been sensitive to the touches of history, throughout the property, which remains us that we are in a 100-years old hotel, located in a city in which so many things happened in the last century. We hope to have the pleasure of greeting you back for a future stay in the capital of Europe ! Have a great summer-time and take care, Veronique Siegel, ceo

"Close to train station and main Strasbourg attractions"

4
08/07/2017

The room, although small was very nicely furnished and seemed recently renovated. The bed was comfortable and the bathroom and separate toilet were modern and a nice size. The air conditioning in the room was great. Although it wasn't too hot outside it was good to have some cool air for sleeping. The reception staff were friendly and helpful in guiding us where to go in the city. There were also nice touches such as umbrellas available for the guests on the day it rained. The hotel is just a few minutes walk to the train station and around 15 mins walk to the centre of town (easy walk and along the main pedestrian street).

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Kylie_O, thank you very much for your stay and review. We hope to have the pleasure of greeting you back again and wish you a great summer. with BEST Regards Veronique Siegel, ceo

"Very nice place to stay"

4
27/06/2017

We stayed here on a group tour. The rooms were nice, again, no A/C, but the windows open wide. We had a good dinner and breakfast here. It was located near some very quaint villages. We would stay here again.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @cyw, thank you for your survey which surprises me. The entire hotel is air-conditionned, and all rooms have a remote control for A/C separately. Alsace is a great region and the villages, as Strasbourg are worth to be seen. We hope to have the pleasure of greeting you back again and remain with BEST regards, Veronique Siegel, ceo

"Charming and Most Pleasant Hotel "

5
25/06/2017

From arriving to the hotel to checkout we were extremely pleased with the front desk lady. (I think her name was Antoinette?) She took the time to explain where everything was on a local map, informed us that our room had been upgraded (which by the way, was one of the best hotels we stayed in during our Europe vacation) and let us know that if we needed anything she would be glad to help. (Very pleasant lady!) Our room was a front corner room (105) and it was superb!!! We highly recommend this hotel! Price was also great! Thank you so much for making our stay a memorable one. If we ever have the opportunity to come back again we will be sure to book this hotel. Thanks again, Kevin & DeAnn Indianapolis, Indiana

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Kevin_K, thank you so much for your excellent rating and review. It's a great pleasure to know that you had an enjoyable experience in our property. I must say that it's quite pleasant to read that we have been the best hotel of your tour in Europe :) :) :). We would be more than happy to see you back and I stay personnaly at your entire disposal for any help or question I could provide. Don't hesitate to write directly to [email protected] with BEST regards, Veronique Siegel, ceo

"Great hotel close to station"

5
16/06/2017

We booked this hotel primarily due to the proximity to the train station but also found it to be good value. There were four of us (2 kids aged 10) so booked the family room. It consisted of a large double bed and 2 single sofa beds, which the girls said were comfortable. It was also very clean. The staff on reception were extremely welcoming and we found the service great. The hotel is a short walk to the old town and main attractions of Strasbourg. Breakfast the next day was lovely. Would definitely recommend to friends and family.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @wendy743, Thank you so much for your excellent review. Good to read that your family had a pleasant stay in our hotel. The family rooms are not very large, but they offer good sleeping conditions for up to 2 children under 12 and, as the average stay in Strasbourg is not really long, the size of the room doesn't matter so much. Thank you again for your writting and for recommending our hotel to friends and family ! We are looking forward to greeting them. Take care and have an great summer, Veronique Siegel, ceo

"Central location and Pleasant staff"

4
12/06/2017

This hotel is conveniently location close to the railway station and to the old town of Strasbourg. The staff were helpful in giving suggestions about where to eat and where to find the activities we wanted to do. The room provided all we neede for a comfortable stay.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Jack_N, thank you verry much for having taken the time to write a review on your recent stay in our property. The location of our hotel is definitely great. Thank you for mentionning the staff who makes a great job everyday. We hope to have the pleasure of greeting you back again and wish you an enjoyable summer. Veronique Siegel, ceo

"Comfortable and convenient"

3
12/06/2017

Our room was small, quiet and comfortable although the pillows were hard and we had no air conditioning for the 5 nights we were there - and the temps were between 31 and 34 degC while we were there. They told us they had ordered the parts but no-one really cared. Unacceptable. Very close to the station which was very convenient.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear Linda, thank you for your stay and message. Please accept our apologies for the air-conditioning which was disfunctionning at the beginning of your stay. The technician did come twice to check and fix it, and I am sorry that it was not possible to arrange it immediately. We hope that you will give us another opportunity to offer you a better experience and I stay at your entire disposal for any help or question : [email protected] with BEST regards, Veronique Siegel, ceo

"Lives Up to Best Western Standards"

5
08/06/2017

My husband and I have traveled to Europe several times and have always been pleased with our stay in Best Westerns. This one did not disappoint. It was a beautiful building with a warm and welcoming gathering area and was very easy walking distance to all that we wanted to see in Strasbourg. For me what really stood out was the warm and welcoming front desk staff. To a person...morning ,noon,or night each one was helpful and patient with our questions. The housekeeping supervisor was also very helpful. We would stay here again and highly recommend it to others. If you go make sure to reserve a place in their parking deck ahead of time to avoid parking in the public parking deck a few blocks away.

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @jwmal, thank you so much for your excellent review and for your confidence to Best Western. Thank you for mentionning the great job of our front-desk team and executive housekeeper. All the investments and improvements we make in the hotel throughout the years wouldn't be anything without them. We value their work a lot and are grateful. You also give a good tip, by mentionning that it is reasonnable to book the underground garage in advance, as we have a limited number of spots. We are looking forward to greeting you back for a future stay in Strasbourg and Alsace and wish you an enjoyable summer-time. Véronique Siegel, ceo

"Great location"

5
07/06/2017

Room was very clean and modern, well located! We had lots of luggage as we were on our way to our wedding. The staff was very helpful with the unloading & parking process. Enjoyed our time in Strasbourg!! Thank you!

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Mallery_C, Thank you so much for your great review and rating ! Your opinion is important to us and we value your feedback. I will forward your message to our bellmen who are committed to our guests' well-being. They will appreciate, thank you for them! I am sure you had a memorable wedding and am looking forward to welcoming you back. with BEST Regards, Veronique Siegel, ceo

"Very convenient hotel"

4
27/05/2017

The hotel is conveniently located between the train station and the city center. Among the many hotel available in Strasbourg in this price range I think this is a good option. Nice recently renovated rooms, good breakfast and good location. I would not hesitate about coming back here.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @TravellerDonostia, Thank you for your stay and nice review. Good to read that we met your expectations and that you consider us as the good option to visit Strasbourg ! We are looking forward to greeting you back for a future stay in our nice region of Alsace and I stay at your entire disposal for any help or question. Don't hesitate to contact me at [email protected] with BEST regards, Veronique Siegel, ceo

"Excellent Hotel in beautiful Strasbourg"

4
16/05/2017

The wife and I loved this place. Great location near the center of Strasbourg. The decor downstairs was lovely and the rooms comfortable and modern, although rather cramped, but who spends much time in the room anyway. The breakfast was quite impressive, with delicious meats, cheeses, breads and fruit. Very reasonably priced too. The only down side is the fitness center wasn't well equipped.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Loren_A, thank you very much for your message and stay. I am glad that you have appreciated our hotel, its location, decoration, comfort. Also, we try to offer a large variety of quality and local products on the breakfast buffet (for only 9 euros), and it's good to know that you liked it! The Fitness center is not very big, but we are trying to improve it and to add some other equipment. I am looking forward to greeting you back for a future stay in Strasbourg and remain with BEST regards, Veronique Siegel CEO

"Very convenient"

5
13/05/2017

We booked this hotel because it is within easy walking distance from the station and all the tourist attractions of Strasbourg. The staff are very friendly and helpful.The rooms are very comfortable, well furnished and presented. Very good shower and large bathroom. Breakfast was plentiful in quantity and variety. The bar was a good way to end the day. Staying at this hotel enhanced our extremely good stay in Strasbourg. We would recommend it to everyone.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Chrishurley, Thank you so much for your great review, you made my day :) !!! It's so good to know that you spent an enjoyable stay in our property. The entire team is committed to our guests' well-being and they will appreciate your survey. Thank you for them and thank you for recommending us. I wish you an enjoyable week and stay at your entire disposal. BEST regards and kind wishes, Veronique Siegel, CEO

"Convenient city location but a few issues"

3
07/05/2017

We needed to be near Strasbourg for a couple of days so chose this hotel as a base and to give us a chance to look around the city. The location is certainly very convenient to explore the interesting historic centre as within 5 minutes walk you are in the Petite France area. We needed a car and so the onsite parking (€13 per day) was important. The car park is a little way along the street from the hotel entrance but you need to stop and unload luggage at the hotel reception and then they will park your car for you. This isn't the most convenient arrangement and when you want to retrieve the car either a member of staff will fetch it or will accompany you there. The car park is underground and we were glad it was a small hire car as the entrance is quite narrow! We had a pleasant enough room which was clean and with a comfortable bed. In fact we had apparently been upgraded from the base room we had booked. The room was a bit noisy with the adjacent room's bathroom noises and various other staircase noises. The reception staff were friendly and helpful. Breakfast (€9 per person) was a disappointment due to a poorly restocked buffet even at 8:30am, rather surly waiting staff. I think they had had a coach party there before us. I waited 20 minutes after I had asked for the scrambled egg pot to be refilled before giving up on it, so the second morning we sought breakfast just around the corner. In conclusion I would say that it would be reasonable Hotel for sight-seeing especially without a car ( the rail station is close by) but probably worth exploring one of the nearby patisseries or Boulangeries for your breakfast.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @JandSD, thank you very much for your review. The location of our property is definitely great, as we are easily reachable by train or by car and, once you arrive, you can visit the main attractions and points of interests are walking distance. Our hotel is over 100 years old and the garage was not needed in the early 1900.... We were lucky to be able to add a private underground garage 50 meters away from our entrance door. Our guest can park their car for 13 euros daily, in a secure and closed place, and we make it even more secure by coming with our guests every time to the garage. Please accept my apologies for having you wait at the breakfast, because you did arrive just after a group left and we needed some minutes to refresh the buffet. I hope that we will have the pleasure of greeting you back again for a future stay in Strasbourg and I stay at your entire disposal for any question or help I could provide. Don't hesitate to contact me directly at [email protected] with BEST regards, Veronique Siegel, CEO

"3 star max. Definitely not a 4."

3
23/04/2017

I booked this hotel via booking.com. it has been listed a 4 star, also on TripAdvisor. However, it is a 3 max! 150 euros pop re night is ridiculous given the facilities and room. The hotel has no restaurant. The lift is so small that it can barely fit only the baby carrycot and me. My husband have to climb the stairs. The hotel room is very small as well. We travelled with a baby carrycot which can't even turn in the room. He aware that you must close the second (inner) door when you leave the room. The outer door does not lock. Oh, and make sure you reserve a parking if you travel by car. The only positives thing is that the staffs are very nice and always try to help.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @bsgdy, thank you for your stay and review and I am sorry to read that we were not able to meet your expectations. We don't run any restaurant, but there are many restaurants at a throw stones of our hotel. You're right, the elevator is not very big, but our hotel is over 100 years old and the elevators have been added and not built in. In one of the 2 wings, we offer rooms with a double door, which ensures a better sound-proofness and avoid any possible noise from the corridor. You're totally right, it is always better to book the underground garage in advance, as we have a limited number of spaces. I hope that we will have the chance to welcome you again for a future stay in our property. We have 3 different room categories, comfort, executive and deluxe. The main difference between each category is the size of the room. I stay personally at your entire disposal for any help or question. Don't hesitate to contact me directly at [email protected] with best regards, Veronique Siegel, ceo

"Perfect located hotel with super friendly staff"

5
23/04/2017

Cozy little hotel good located, just few mins from Gare and city center. Service at hotel was very good, ladies from reception gave us only useful information about city, as it was first time in Strasbourg, where to eat and what to see. Indeed good place to stay!

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Kseniia_P ! Thank you so much for your great review and I forward your message to my entire team with pleasure. I wish you an enjoyable spring time and remain with warm regards, Veronique Siegel, CEO

"Convenient location, comfortable room"

4
18/04/2017

Hotel was conveniently located, about a 10 minute walk to Petite France and other sights. Room was comfortable and clean, and the staff and service were great. The only downside was the wifi which was slow and spotty. Otherwise a great stay!

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Lusine00, thank you very much for your stay and review. Good to read that you have appreciated your stay with us. Sorry for the wifi which was not satisfying despite the fiber connection. We have ordered a new server which should bring more stability in the future. We hope to have the pleasure of greeting you back for a next stay in Strasbourg and remain with BEST regards, Veronique Siegel, CEO

"Excellent stop off point"

4
16/04/2017

We stayed for one night on a driving tour. The hotel was comfortable and had a garage for our car. We found the staff efficient and friendly, helpful too. the lack of a restaurant didn't worry us as we welcomed the opportunity to walk around the town centre. That's how we found Strasbourg's amazing cathedral (we actually regretted having to leave the next day)

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @raywilliams2017, Thank you so much for your great review. We met your expectations and that makes my day. As you mention that you regretted to leave us, you will have to come back and spend more time in Strasbourg, one of the 10 most romantic cities (cf. Earthtripper). We will be here to greet you! with best and warm regards, Veronique Siegel, ceo

"Great Location "

3
10/04/2017

The Best Western Metropole is in a great location in Strasbourg- very near the train station and an easy walk from the attractions of the old town area. We found the size of the family room to be a bit tight, but it was very clean and comfortable enough. The continental breakfast was a good value at €9 with children free, and the selection was decent. Our only complaint was that though it was a warm day in Strasbourg, the air con systems in the building had not yet been switched over from heat, and we were unable to cool off our room. We couldn't keep our windows open either because of the incessant cigarette smoke from the street. It made for a warm night.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Lesley_F, Thank you for your stay and review and good to read that all in all, you have appreciated your stay in our hotel. Location, comfort, cleanliness, as well as the quality of breakast have met your expectations. You have been staying with us this early spring, where the daily temperatures were unusually high (with 20°), but with cool nights (4-7°), I am really sorry for that and please accept our apologies. I hope to have the pleasure of greeting you back again for a future stay in Strasbourg and remain with BEST regards, Veronique Siegel, ceo

"Amazing Christmas holiday"

5
07/04/2017

Beautiful architecture and interior design, luxury room, spacious bathroom, professional staff, impeccable services, class, style, great aesthetic, big TV, great area, tranquility, cleanliness. We warmly recommend this hotel!

VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Iuliazara, Thank you so much for your excellent review. Strasbourg over Christmas time is really magic. It's name of Capital of Christmas makes really sense and one have to visit it to really feel it. I hope that we will have the pleasure of greeting you back in Strasbourg and Alsace, in December or at another period... Alsace in summer time is very different, not magic but so nice :). We all stay at your entire disposal for any futher question or help we would provide and remain with BEST and warm regards, Veronique Siegel, ceo

"Great Hotel"

5
25/03/2017

Perfect stay! We were close to everything on foot. The staff were very attentive and hard working. The rooms were clean and inviting...and had space to spare. The Breakfast buffet was good and well stocked. There was a garage offered for our car but our car was too low so it didn't fit. However we were given directions and a discount ticket to another one. Will definitely stay again.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Paul_N, Thank you so much for your great review. Your satisfaction is our priority and we value your feedback. The entire team is committed to our guests' well-being and I thank you for noticing their work. I hope to have the pleasure of greeting you back again and wish you a delightfull spring time. BEST regards, Veronique Siegel, ceo

"Comfortable, welcoming, and accommodating staff"

5
22/02/2017

The hotel is in a perfect location, close to the tram and the city center. Rooms are modern, very clean, quiet, and the beds very comfortable. The staff is more than helpful. The morning breakfast is delicious.

, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Dear @Patty_P, What a great review ! Thank you so much your stay and for having taken the time to share your experience. The entire team and I stay at your entire disposal for any help or question and we are looking forward to greeting you back ! with BEST Regards, Veronique Siegel, CEO

"Another really nice Best Western!"

4
11/02/2017

Great location to take in the sights of Strasbourg without needing a car. Just a block or two from the river and town center area. Was a little nervous about the car park as regards getting in and out with an SUV, but didn't need to be - someone from the hotel parked the car for us when we arrived and got it out upon our departure - we didn't see or need the car the entire visit. It is a little difficult to find when first arriving into the city as well as figuring out where to unload on a busy street, but hotel staff came out and assisted. Hotel staff very efficient, helpful and professional. Rooms great size for a downtown location. We found everything very clean and modern and especially enjoyed the sofa in the room after a day of walking in the city. Breakfast was good and plentiful and there is also a bar area should you need a drink. Overall a perfect fit for our several day visit of Strasbourg!

SiegelP, General Manager at Best Western Plus Monopole Metropole, responded to this review
Dear, Thank you very much for your kind review following yuour recent stay with us. We're delighted to see that you've enjoyed it and we hope having the pleasure of welcoming you again for a future stay. Kindest regards, Pierre Siegel

"Awesome hotel"

5
22/11/2016

Stayed here one night and loved it. The lobby is beautiful, decorated with a variety of historical objects including antique tools, kitchen objects, dishes, clothing, etc. Very interesting. Our room was beautiful and exceptionally quiet. The bed was very comfortable. They also have a lovely bar for a nightcap before turning in. The entire facility is immaculate and very well maintained. Breakfast was excellent. All the food was really good and there was a good variety. The lobby is elegant. The staff were all very friendly, helpful, and efficient. I can't say enough good about it. Also, great location. Lots of really nice restaurants and coffee shops near by. We came in by train and it was an easy 5 minute walk to the hotel. They also have parking available. Areas like Petite France are just a few minutes walk away. We would definitely stay again and highly recommend it to others.

, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @John_H ! What a great review ! Thank you so much for having taken the time to detail what you really enjoyed in our hotel. Our house is over 100 years... 119 exactly, and we try to offer a particular atmosphere to our guests, with nowadays comfort (!). It's a pleasure to read that you have appreciated it and the entire team and I are looking forward to greeting you again for a next trip overseas. with BEST regards, Veronique Siegel

"Clean, modern and close to the station"

4
19/11/2016

Stayed for 3 night on business nearby as I couldn't get into my usual hotel - that said I think I'll return to this one instead. My room was very contemporary in design, clean and spacious (paid for an upgrade to a larger room). Has everything you need, kettle, hairdryer, ironing board etc. Worth commenting on the great shower - lots of hot water and very powerful. The locations is great; barely 2 mins walk from the train station and 10 mins from the centre of town. Breakfast was also good - lots of choice in a nicely done dining room. There is also a pool room and a bar (although I didn't see many people making use of the bar as it did look a little soulless). Also has a computer and printer for guest use. My only real criticism is that the wifi is a bit slow and temperamental, but it is free.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @RM_Thornbury, Thank you very much for your nice review and for your stay. Good to read that you have appreciated the comfort nd design of your room, as well as the water pressure and shower head ! I am looking forward to greeting you back for your future stay in Strasbourg and remain with BEST regards, Veronique Siegel, CEO

"A nice but small hotel"

3
27/10/2016

A nice pleasant hotel but no bar or dinner facilities near to the Mecure Hotel and town plaza 5 mins away centre of of city near the river rooms ok. Plenty of places to eat and drink and shop nearby but disappointing most things close early around 10pm including restaurants.

SiegelP, Gérant at BEST WESTERN Monopole Metropole, responded to this review
Dear Mr Smallshaw, Thank you for your review following your last stay with us earlier this month. We do have a bar onsite, and we also propose a small room-service menu 24hrs a day. Regarding the restaurants nearby, there are a few of them still serving after 10pm, but not a lot I have to admit. During your next stay with us, do not hesitate to ask at our front desk, we will be more than happy to give you some advises. Kindest regards,

"Excellent hotel close to station"

5
16/10/2016

I stayed at this hotel for three nights on a recent holiday and was very happy with it. I chose it mainly because it is so close to the train station, but it is also convenient for walking to other tourist sights of Strasbourg such as Petite France and the cathedral area. My double room had a wooden floor and was modern and quite spacious. The bathroom was clean and well appointed, with a large shower recess. The breakfast, which was available for a moderate additional charge, was very good, with lots of choice. The reception were knowledgeable and helpful when I needed a tour booked and advice on the best way of getting to the bus station at Place de l'Etoile. I would definitely stay again in the future.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Iris48, thank you very much for your great review and it's a pleasure to read that you had a pleasant time in Strasbourg. The location of the hotel, next to the train station, in the center and close from the main tourist attractions is definitely convenient. And I am glad that you mentionned our breakfast and the professionalism of our reception team. In the name of our employees, thank you very much. We value their contribution to our guest's satisfaction ! I am at your disposal (as well as the team :)) for any help we could provide. Looking forward to greeting you back, I remain with BEST regards, Veronique Siegel, ceo

"Fab hotel "

4
13/10/2016

My first time here I have always stayed at the ibis. But no more this hotel is so much better a very nice room big bathroom with a Bath Ans Sep shower . Breakfast ok eggs meat cheese they did not replace the bacon but it was ok for me. The very nice lady on the desk was so helpful I have booked for my trip next year. John

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Johnbn12, Thank you very much for your review and for your stay. Good to read that you have appreciated your room. Regarding the bathroom, all rooms don't provide bath +separate shower, only some of them. So if you have a special wish, don't hesitate to inform us upon reservation, so that we can allocate the appropriate room. The buffet breakfast is refilled all around the service. Unfortunately, it might take a bit longer to cook the bacon if we run out quicker than foreseen... Sorry for that. But it is always replenished. I am looking forwrd to greeting you for your next stay in Strasbourg next year and am at your entire disposal. Don't hesitate to contact me directly at [email protected] With BEST regards, Veronique Siegel

"Excellent Hotel near le Gare Strasbourg"

5
10/10/2016

I have been at this hotel several times. It seems each time is better than the last. Its location is perfect as it is about a block from the main train station. The rooms are bright, well decorated and actually large for a European hotel. The breakfast is wonderful with a large assortment of items. I am able to walk to the center or the Petite France in a very short time, The staff is always helpful. When coming to Strasbourg, this is the only hotel I will choose.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @gaa0805, Thank you so much for your great review and for your fidelity ! This is the best sign of your satisfaction. What a pleasure to read that you feel our property "seems each time better than the last". We do implement some changes continuously and we invest, renovate and train. So I feel very happy by reading you review, as I understand that we are on the right way :). A real big thank you for your confidence ! We are all looking forward to greeting you back again. Take care and very BEST regards from Strasbourg, Veronique Siegel, CEO

"Good value, attractive and practical"

5
29/09/2016

So I was looking for a hotel at the last minute and I found they had rooms free here. I've stayed a few times in Strasbourg so I have to say the other two places I stayed I wasn't that impressed with despite having spent plenty of time trying to find a good hotel. So I have to say that I was suitably impressed with the best western. The rooms were very nice, the price was reasonable, the interior of the hotel was attractive and the breakfast was hot, bacon and eggs available which makes a pleasant change from the cold buffet you often get and you get charged €15 for. The wifi worked perfectly which was nice. The best western is not smack in the middle of Strasbourg but you pay a premium for that. Frankly I would stay at the best western and keep your money for a nice dinner!

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Solstar7 ! thank you so much for your great review. Reading that you were "suitably impressed" by our poperty made my day ! Good to read that you have enjoyed the decor, breakfast and wifi. And, even if we are not right down of the cathedral, we are still only 350 meters away from the old town "la Petite France". We are looking forward to greeting you back again for a future stay in Strasbourg and I am at you rentire disposal for any help or quetion. Don't hesitate to contact me directly at [email protected] BEST regards, Veronique Siegel, CEO

"Good value for money"

4
25/09/2016

We had two rooms for a family with two grown up children. We had two nights in two separate bookings before and after route de vin. Everything worked well as promised. A hint: book the garage if you are with a car. We had two rooms, which vere recently renovated and in a good condition. Hotel was quiet and clean. Bathrooms vere large and beds very good. Aircon worked well. Breakfast was included in the room rate. It was good typical Central European breakfast. Hotel staff was friendly and helpful. Hotel location is a block away from canal and the city center, a short walk to sightseeing. Overall very good value for money.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Aki_N, Thank you very much for having taken the time to share your experience and thank you for your stay in our property. You're right to give the tip of reserving the garage. The underground parking (+13 euros) is very convenient, but limited and it's always better to book it in advance. We are looking forward to greeting you back for a future stay in Strasbourg and remain with BEST regards, Veronique Siegel CEO

"Comfortable Stay, Helpful Staff"

5
20/09/2016

Perfect location, close to the railway station which we reached easily from Strasbourg airport at Eintzeim and walkable to all the sights. We were with our daughter and three in one room did not feel cramped at all, which we were worried about. Room was very clean, housekeeping did a good job daily and breakfast adequate though they did run out of items. The reception staff was very friendly and helpful, one gentleman on night duty helped print our tickets at the last minute. Happy to have selected this hotel!

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @parulmaniar, thank you so much for your great review. You were happy with your choice which makes me feel happy too !!! The entire team is committed to our guests' well-being and they will appreciate your comments and rating. Thank you for them. I hope to have the pleasure of greeting you back in Strasbourg, with you family or for business. Don't hesitate to contact me for any help I could provide. with BEST regards, Veronique Siegel, CEO

"Quite central - again good staff."

4
20/09/2016

This hotel is good, staff are excellent - they arranged to park my car for me. The hotel is a two minute walk across the river from the main tourist area which is beautiful. Not the best view from the hotel along a side street - but good value and breakfast was just the ticket. Really nice decor - and good value

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @TimWUK13 ! On behalf of my entire team : thank you ! They are all doing a great job everyday, to make our guests'stay comfortable and will appreciate your review. Good to read that our alsatian decor as well as our central location met your expectations. I hope to have the pleasure of greeting you back for a future stay in Strasbourg and remain with BEST regards, Veronique Siegel, ceo

"Well located comfortable hotel"

4
17/09/2016

Friendly welcome, and assistance to park car in their underground car park, very steep and narrow, but worth while as hard to find parking locally. Room very comfortable normal Best Western standards. The WiFi was weak but usable, and there were a few squeaky floor boards, which woke my wife when getting up in the night. Shower non thermostatic, so went hot and cold occasionally. The hotel is well located 10 mins walk Le Petite France and 15 mins walk to the La Cathedral. Breakfast was a reasonable spread, with good coffee. Reception and bar staff very helpful, and a nice touch of cold cordial and water left for guests. A nice place to visit with lots to do - would come back to the town and stay here.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Rydens, thank you very much for your review and I am glad to read that you rate Strasbourg as a nice place to visit, and our hotel as a place to stay again ! I stay at your entire disposal for any help I could provide and remain with BEST regards, Veronique Siegel, CEO

"Nice Surprise"

5
12/09/2016

We stayed one night at this hotel before our train to Paris. Easy walking distance to train station. The hotel was a pleasant surprise. Very friendly and helpful staff. The room was plenty big, clean, modern and the bathroom was large. The lobby area allowed you do sit and have a drink, snacks, or just visit with others. Good location, and would definitely stay here again. Easy walking distance to just about anything.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @traveltrio03, Nice surprise to read you review too ! Thank you for writting such a nice comment. It's always good for my team and I to know our guest's impressions. It helps us improving our service and product, to meet the expectations of the travellers. We are looking forward to greeting you back and remain with BEST regards, Veronique Siegel, CEO

"Great hotel, would stay again!"

5
12/09/2016

Stayed here for one night for a short visit to Strasbourg. The rooms are very nice, clean and the bathroom was bright and spacious with soap/shower gel dispensers (I love these). We had booked rooms for 9 people and all the rooms were nice and each a bit different, for example my room was carpeted and decorated in Alsatian style, a friend's room had laminate floors and was more modernly decorated. The bed was very comfortable. The apéro in the evening is a nice touch and the breakfast was fantastic. Very friendly staff. The hotel is very centrally located, I would recommend it and would be happy to stay there again.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Sarah_B, Thank you so much for your review. Good to read that your whole group had a good stay in our property. As you detail it, the rooms are very different from one to the other, around the theme of Alsace. The comfort and amenities are the same, the size depends on the room category. For breafkast also, we try to offer a wide choice, with the products you cans have for an international breakfast but also with a large selection of alsatian products (pastries, sausages, choucroute, local cheese). We love our region and want to share it with our guests ! I hope to have the pleasure of greeting you back and am at your entire disposal for any help I could provide. I wish you an enjoyable autumn and remain with BEST Regards, Veronique Siegel, CEO

"Great stay again!"

5
07/09/2016

We stayed here for a night on Sunday 4th on the way down to Italy. Our second time in this hotel in three months and it was excellent again. We had an upgraded room which was nice, a the rear of the hotel and very quiet. The staff were friendly and helpful and breakfast was excellent. Really can't fault this hotel!

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Stevie 70 ! Thank you very much for having taken the time to share your experience with the community of travellers of Tripadvisor. Your opinion is very important to us and we use all the comments and reviews we receive to improve our service and comfort, so thank you for helping us. I hope to have the pleasure of greeting you back again for your next overstop in Strasbourg and I remain with BEST regards, Veronique Siegel, CEO

"Fantastic stay in central location. "

5
27/08/2016

This hotel is fantastic for 3 stars and at around £70 for a central location a real bargain. Nice room with a kettle and a bath which is now always the case in Europe at 3 stars. The staff could not have been more helpful especially as we arrived hot and tired with a baby after a long drive in the heat. Our air conditioning had gone in our car and the staff sent us off with bags of ice and cold water. Breakfast was 9 euros and good. There were scrambled eggs, sauerkraut and sausages as well as bread, croissants, pastries, cheese, meat, fruit and yogurts. The public areas of the hotel are also nice. The hotel is a ten minute walk from the cathedral or the "Petite France" area, we would definitely stay again.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Nikki_M, thank you very much for your great Survey and I hope that you had a safe journey back home, despite the heat and without air-conditioning in your car... I hope that we will have the pleasure of greeting you back in Strasbourg and wish you and your family an enjoyable end of summer. with BEST regards, Veronique Siegel, CEO

"One night stay"

4
25/08/2016

This was a very pleasing stay. Sadly only one night. Staff ( especially lady on day shift ) was so friendly and helpful. Room was immaculate...do reserve parking, as traffic is rather hectic, and have to park a few streets away in car building otherwise . But do get card for discount prices.. Breakfast was bountiful. All in all we were very happy here.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Crissyj54 ! Thank you very much for your stay and for your review. Having happy guests is our goal. Hotel industry is meant to offer happiness, so you made my day by writing this ! Rewards card from Best Western offer discounted rates, you a to our members for direct bookings, and you are right to mention it. As you were sad to leave us, you will have to come back, we will be here and delighted to welcome you back again. BEST regards, Veronique Siegel, CEO

"A delightful stay"

5
24/08/2016

The hotel rooms show recent refurbished works that provide modern amenities and comfort. Like most hotels for the price one pays (three stars), the room was small but big enough to accomodate a comfortable double bed with space to manouever. The room was very clean, has a big tv screen, air conditioner for summer days and modern italian shower with separate toilet.Overall, ideal location in the city centre plus an attractive accomodation with a very good selection for breakfast makes it an excellent choice to stay in Strasbourg.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hello @Smiling_Sightseer, Thank you so much for your very positive review. It's a delight to read that you found the accomodation attractive and that you spent an enjoyable time with us in Strasbourg. The room you are describing seems to be the comfort rooms, which are the smallest rooms. We also have executive and deluxe rooms which are a bit bigger. I hope to have the pleasure of greeting you back again. Take care and BEST regards, Veronique Siegel, CEO

"Location,location,location!"

3
21/08/2016

Small rooms but clean and comfy.Got a room overlooking the street but it was quiet. Full marks for location.Staff were helpful, gave us maps and directions, they could have recommended going to the Cathedral at night to see it lit up, which we missed. Ideal if you're arriving and leaving by train. A 10 min walk from Gare Cenrtrale, 5 min from Petit France. Very close to the cathedral and main attractions. The toilet and bathroom being seperate has its advantages but is inconvenient as there's no wash basin in the toilet. Loved the city and would stay at this hotel again if I went back.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Sulagna536, Thank you very much for your stay and review. Good to read that you would stay with us again if you come back in Strasbourg and that you recommend our property to the other travellers. I stay personally at your entire disposal for any help I could provide and hope to have the pleasure of greeting you back. with BEST regards, Veronique Siegel, ceo

"Good choice in beautiful Strasbourg"

4
15/08/2016

We chose this hotel as it is located near the train station and we got a good deal. It is an easy 15 min walk to the historic city centre. We stayed for 3 nights in an executive room. The room was fairly small but had everything we needed for our stay. Although our room design was modern the rest of the hotel had a traditional feel and is lovely building. Buffet breakfast was very good although it did get very busy one morning when a coach party was staying. The lounge room is nice and we stayed up one evening playing pool and chatting to the bar staff. In fact all the staff were friendly and very helpful. I would definitely stay here again if we ever return to Strasbourg.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @angelaroxy, thank you so much for your great review and it's good to read that you rate our hotel as a good choice to visit Strasbourg. Moreover, I am happy to know that you would definitely select our property again for another stay in Strasbourg... Strasbourg and Alsace definitely deserve a second stay :). Again thank you for reviewing us and take care, BEST regards, Veronique Siegel, CEO

"Strange rooms. Good staff"

4
09/08/2016

Location of the hotel is good as it's within walking distance of the city centre. The rooms are a bit strange as the toilet is in 1 room and shower & sink are in another room on the opposite side. It might seem convenient if someone is in the shower but after using the toilet, you need to use the other room to wash your hands. The TV's in the rooms are quite large (they seem like a 42 inch) and the beds are comfortable. The staff are really nice and accommodating. The receptionist gave us a map and marked out places we could go as we were only there for 1 night and told us about a light show taking place at the cathedral. The breakfast buffet was very nice and had a good selection. Strasbourg itself is a beautiful and clean place which I would go back to if I had the chance. The cathedral is stunning at night when it's lit up purple and surrounded by Gothic ambient sounds. It would have been nice to have more time there. One thing to note is that the shower and toilet doors are frosted glass which makes using the toilet a bit less private.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @deanobrowne, I must say that I have been quite surprised with the title of your review... "Strange rooms" is a bit... disappointing ! After reading, I understand that you have felt uncomfortable with the toilets separate of the bathroom, and I am sorry for that. Some guests really appreciate to have separate toilets, some others not.... Luckily, the other points are rated quite positively and I am delighted (and reassured) to read that you have appreciated the comfort of the bed, the welcoming attitude of the staf, as well as the breakfast ! I hope to have the pleasure of greeting you back in our hotel ! All rooms don't have separate toilets ;). I stay personally at your entire disposal for any help or issue. Don't hesitate to contact me directly at [email protected] with BEST regards, Veronique Siegel, CEO

"Ok"

4
07/08/2016

I don't know if we were a bit unlucky in that we seemed to have quite a small room- with the toilet at one end and the bathroom at another!! Strange layout. I never understand why there isn't a mirror above the dressing table either!?! That said, bed was comfy, location was good and tea/coffee tray was provided- although they were tight with the cream... Only giving us two each day. Be warned, if you're in the car, this is really tricky to get to! You can see the hotel, but it is down a one way street and the sat nav wanted us to go down a street which looked to have just been blocked off! Took us a good while circling around the one way system to find it!

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hello @Emmawel, thank you very much for your stay and for taking the time to share your experience on Tripadvisor. The room you are describing is one of our comfort rooms, which is the smallest room category. We have also Executive and Deluxe room, which are bigger. Our hotel was built in 1895, so we need to organise the space, from one room to the other, considering the walls and circulations of the building we have... that's why you found that the separate toilets and the bathroom were on both ends of the room. Sorry if you fond this annoying We do organise the coffee and tea making facilities with 2 creams everyday, but we can bring you some more anytime or organise as many as needed on request. Some navigators are not up to date and I am sorry to read that it took you some time to reach us. Don't hesitate to call us if you need some help, we are quite good at phone guiding :) I hope to have the pleasure of greeting you back for a future stay in Strasbourg and I am at your entire disposal for any help I could provide. with BEST regards, Veronique Siegel, CEO

"Convenient location to the train station and the town center"

5
03/08/2016

I stayed here for 10 nights in May. The first room I was given was big but very dark with a very small bathroom. I was given a large room with traditional decorations, with a king size bed and close proximity to the elevator. I used this hotel as a base to take day train trips as it is 3 blocks from the train station. The breakfast was substantial but didn't change in variety. Housekeeping staff was wonderful and even checked that I was ok if I didn't need my room serviced. TV was typical with few English channels, but there was an English movie channel. Free WIfi was included and I could watch movies that I downloaded. This hotel is centrally located. It is very easy to walk to the Cathedral, Le Petit France and the central shopping district. There are many restaurants in the area. I would stay here again, because of its great staff and great location. I felt I received great value,

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @johanna4645, Thank you so much for your great review and it's a pleasure to read that you have appreciated your stay in our property. A 10 days stay is very unusual in Strasbourg, where we mostly have short city-breaks guests or corporate guests. Sure, the location in the center and close to the train station is a hit. Regarding breakfast, we try to offer a wide range of choice everyday, so it's quite complicated to vary a lot from one day to the other... Once again thank you for having posted this review and it's important to me that you rate the value as having been great! I hope to have the pleasure of greeting you back in Strasbourg and stay at your entire disposal ! with BEST regards, Veronique Siegel, CEO

"Super customer service -- when needed!"

5
31/07/2016

In the evening of 14 July, 2016, my wife and I arrived at this hotel after a 70 km bike ride from Rastatt, Germany. The ride was organized by the EuroBike company (as part of a 6-day ride from Heidelberg to Strasbourg), and on our arrival to Strasbourg we were supposed to find our two bags in the hotel's lobby -- just like we found them on each of the preceding 5 days of the ride, in other hotels we stayed in. Alas, this was the Bastille day, the French driver completely forgot about our bags, and they remained in the previous hotel we stayed in -- in Rastatt :-( We were exhausted, sweaty, hungry -- and we had to find out what happened to our bags in order to even take a shower (all our clothes were in the bags). This is where Timothee and Mohamed, the two receptionists who welcomed us when we arrived, helped us so invaluably. They patiently called nearby hotels that work with EuroBike (to make sure our bags did not land there, by mistake); they connected us with EuroBike's telephones in Austria and Germany -- at no cost to us at all; and they had so much patience! In the end, after several hours, the bags were transferred to us, and we could start enjoying Strasbourg, not before we went to get some food at a nearby restaurant, which Timothee called ahead of time to reserve a table for us (as it was getting late!). In short, the service we had received from these two staff members was impeccable. Other than that, the hotel was superb. Location, fantastic room with everything we needed, excellent breakfast, quiet. We will return!

SiegelP, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear y_o_13, Thank you very much for your kind comment after your stay with us. I'm delighted to read that Mohamed and Thimotée did a good job solving your luggage issue. I'll forward your compliments to them. We hope having the pleasure of welcoming yoou again in the future and remain with kindest regards.

"Excellent customer service"

5
24/07/2016

We rented a car from eurocar 2 blocks from the hotel, in front of the train station The hotel staff would take the car from where I had parked it in front of the hotel and park it for you in their parking (extra), the next morning when you were ready to go they would bring the car from the parking to the front of the hotel for you The room was "large" not small at all---the flat screen TV was 40 inches, most hotels have small TV's, the buffet breakfast (extra) was very good---We spent little time at the hotel as we drove to the chanpagne and alsace wine regions had toll roads whose machines readily accepted our American Visa with chip.

SiegelP, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear brs1985, Thank you very much for your kind comment. We are all delighted to see that you've appreciated our service and more generally our house. We hope you've had a successful trip throughout our beatiful wineyards, and having the pleasure of welcoming you again for another occasion. Kindest regards,

"A good hotel in a convenient location"

4
24/07/2016

A good hotel in a convenient location. We stayed two nights. Our first room was a good size but we were disappointed at the lack of natural light and views, so we were given an excellent traditionally decorated room on the first floor with lots a light. The lift is tiny (we didn't need use it) and the car park was very small and difficult to use with a large 4wd. The Strasbourg cathedral (fantastic) is an easy 15 minute walk with plenty of restaurants on the way. Breakfast was average. Wi-Fi was good. Freely available flavoured water and pretzels in the lobby were tasty. Overall, a good choice and worth considering.

SiegelP, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear Tobyis, Thank you very much for your nice comments. As a matter of fact, our garage entrance looks tiny. In fact, we manage to enter quite easily some large cars. The real limit for a car to fit in is the height which should not exceed 1.90 meter. Anyway, our team is always here to assist you while parking. We hope having the pleasure of welcoming you again for another occasion. Kindest regards,

"Good choice..."

5
18/07/2016

Friendly, efficient staff are very helpful. Room had been redone recently and was well-appointed and comfortable. Great location. Public areas are nicely decorated. Good breakfast. Prices are reasonable. Highly recommended.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Emkha, thank you very much for your great review. Good to read that you have appreciated the room and decoration of the hotel, as well as the breakfast. I forward your review to my team with great pleasure ! They are fully concerned and make a great job everyday to ensure our guests' an enjoyable time in Strasbourg. Thank you again for recommending our property to the community of travellers of Tripadvisor and I hope to have the pleasure of greeting you back again. with BEST and warm regards, Veronique Siegel, CEO

"A pleasant surprise with a great location"

4
05/07/2016

It is not a budget hotel but I'm more than happy to pay the little extra to make our trip a pleasant one. It's just 3-4 minutes' walk from the rail station and is easy to find. The building is a heritage building (though you'll see a lot of this in Europe) but its internal structure has been refurnished. The only down side is its lift: small and slow. But you don't necessarily need to use it for going up and down. Otherwise, the room was of good size, clean, and is well equipped. Bathroom is reasonably good too. Quiet and just 5-10 minutes' walk you'll get to Petit France and the cathedral area. Lots of good restaurants. I used Strasbourg as a base to going around. Trip to Colmar was nice. Nancy is 1.5 hours' away by train. That the hotel was near to the rail station serves its purpose. Breakfast is 9 Euros. Enough options and I was happy. Will come back if I'll visit Strasbourg again.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Bally1966, Thank you very much for having taken the time to review our hotel after your recent stay in Strasbourg. I am delighted to read that you have appreciated the refurbishings we are continuously bringing in to improve our product and service. Our hotel is over 100 years-old, and we try to keep its particular local atmosphere in each renovation. The lift was built in afterwards, that's why it's small for nowadays standards... We hope you will be back in Strasbourg in the future and will be there to welcome you back! with BEST regards, Veronique Siegel, CEO

"great hotel- excellent location"

5
05/07/2016

A fine hotel easy to reach with ample indoor parking just a few doors from the entry to hotel. The city is a short walk from the hotel and is truly a "do not miss" site. It is like an island in that the town is surrounded by a river. Much to do and see with plenty of shopping. A clean park near the center offers a fine place to picnic. Restaurants abound. River tours are offered. We stayed 3 nights but could have stayed more with all the day trips possible from here.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @countconti, thank you very much for your great review! Your opinion is very important to us and it's good to read that you have appreciated the accomodation in our property. Thank you also for mentionning how our city is nice and that it's a 'do not miss' site. You will have to come back to have some day trips on the wine road, on the Vosges mountain to see the many ruins of fortified castles, the ceramics of northern Alsace or the black forest. As you said, there are plenty things to visit here in Alsace and nearby. We are looking forward to greeting you back again and stay at your entire disposal. Wishing you an enjoyable summer, I remain with BEST and warm regards, Veronique Siegel, CEO

"Great service with very good location"

5
29/06/2016

Well appointed rooms, looked like they had been recently updated, our room had enormous walk in shower, very unusual in Europe. Down stairs public areas were more traditional in decor, also in great condition. Can not say enough about how friendly and helpful the staff was. Loaning umbrellas out to guests, even one who was headed out of town for an overnight stay. Fresh cold flavored waters in the foyer were a nice little extra. Good location within walking distance to train and the major sites, such as Old Town and Petite France. Very good value

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @cbsjohn, Thank you so much fo ryour great review. Our over hundred years old hotel is being renovated partially every year, so your room was recently or quite recently updated. The public areas were also recently updated, but with a very traditional alsatian style and decor. That way, we would like to sharethe alsatian atmosphere and history with our guests. If you stay with us in Strasbourg, you should know you are in Alsace :). Your comment regarding the welcoming attitude of the team is really appreciated. Thank you for mentionning it! I hope to have the pleasure of greeting you back again for a future stay in Strasbourg and stay at your entire disposal for any help or question we could provide. Wishing you a nice summer time, I remain with BEST regards, Veronique Siegel, CEO

"Great. Simply Great."

5
18/06/2016

This hotel is a stone's throw away from the train station and within walking distance of everything in central Strasbourg. Our room is lovely-- modern, clean, newly decorated, large and very, very comfortable. If you didn't know differently, you'd think you were in a luxury hotel. The fastest Wifi I've ever used-- probably anywhere. It uploaded a high quality video to Facebook in seconds--which took almost an hour at our previous hotel. We arrived early, they stored our luggage while we wandered the city. When we returned the bags had already been brought to our room. I'm very impressed by the extra effort they've made to be sure we're happy and comfortable. They will definitely go the extra mile for their guests. Fresh bavarian pretzels waiting upon arrival. Room service available. And the air conditioning works wonderfully. Room smelled very fresh (absolutely no hint of smoke whatsoever). Great price-- you cannot go wrong booking here.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @JandaSeattle, thank you so much for your "simply Great" review ! I am very very happy to read that everything met your expectations, from the speed of the wifi to the decoration of the room and the air-conditioning. Our executive housekeeper does a great job together with our room-maids team to keep the house clean and welcoming. Good that you have enjoyed the bretzels... which are actually very alsatian, it's even a symbol of our region ! We hope to have the pleasure of greeting you back in Strasbourg for a future trip in Europ and I remain with BEST and warm regards, Veronique Siegel, CEO

"All what you need in Strasbourg"

5
16/06/2016

We had 2 nights in Strasbourg on the way between Switzerland and another two days of work in Luxembourg. The hotel is 5 minutes walk from place kleber. The hotel itself has an old charming style with very good service. The rooms are kind of small but the value overall is excellent. Breakfast has all you need and free wifi is very good.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @icorem, thank you very much for having taken the time to write a review after your business stay in Strasbourg recently and thank you for your great rating ! Good to read that you have appreciated the quality of the wifi connection, teh breakfast and the style of the hotel, which are very important for a city hotel like ours. I hope to have the pleasure of welcoming you back again for a future stay in Strasbourg and remain with BEST regards, Veronique Siegel, CEO

"A smart choice for a stopover in Strasbourg "

5
16/06/2016

I stayed here with my son, for one night only, a couple of weeks ago; and I've been vacillating between a four- and five-star rating. In the end I've gone for the latter, simply because I couldn't think of a good reason not to. OK, so the location is not absolutely "prime": it's just over a bridge from the island, and there a lot of hotels that are closer to the Cathedral and other major "sights". But you know all that when you book; and it's only 15 mins walk, or just 5 or so to the Petite France area and its restaurants (try L'Oignon); it's also easily reachable from the motorway (as well as being close to the main railway station), you can drive straight to it, and it has secure underground parking. Maybe it's not in the most attractive building (from the outside) or on the most attractive street; but again, you can look at the photos, and if that's important to you, take it into account. For my purposes, it was ideal, and exceeded expectations in a number of ways. The interior is very well appointed, with well-equipped modern rooms and a nice mixture of modern and traditional (reproduction) styles in the public areas: my impression was that it easily matched many four-star hotels. All of the staff we dealt with were pleasant and helpful. And our regrettably-short stay got off to an excellent start when we arrived at about 11 a.m., hoping just to park there and go off to explore the city, and were able not only to that but to check in and get into our room straight away. I have two regrets: one that our schedule only allowed one night; and the other that, having failed to check what time we needed to get to Dunkerque for our ferry until the previous evening, we had time for only a quick visit to the excellent breakfast buffet (included in our room rate) before getting on the road - to my son's great disappointment...

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @David_B ! Thank you very much for your stay and for your great review. I think I have a solution for your regret..... You will have to come back and visit us again if you feel like your stay was too short, it's probably the best solution :) ! Thank you for your description of our product. Our hotel is over 100 years old and the style of the building is just... how it is, and we keep trying to offer the best out of it for your guests since 4 générations. I hope to have the pleasure of greeting you back again and remain with BEST and warm regards, Veronique Siegel, CEO

"Great value hotel in ideal location"

5
15/06/2016

We spent 2 nights at this delightful hotel after being recommended by my sister and her husband who also travelled with us on this visit. We were greeted warmly and directed to our very pleasant rooms very speedily. This hotel is located an easy 5/10 minute walk to the old town of Petit France which is absolutely stunning, and hosts a multitude of lovely restaurants and street cafes some with amazing views over the river. The hotel was very quiet, even though there were many guests there. The free WiFi was good and we loved the power shower. The bed was very comfortable and I really appreciated the air con. The free safe was also very welcome. Breakfast was very good and plentiful, although we did feel the tables were rather close together which made getting up for a refill rather awkward. Check out was easy and fast and we just loved the rack of giant pretzels on reception which were free for guests..yummy.. Will definately stay again if we revisit Strasburg

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Jenni_A ! Thank you so much for your stay and for having taken the time to post such a great review. I am glad to read that you have appreciated the location and comfort of the hotel and all "small" things like power of shower or speed of the free wifi and so on, which makes a (the?) difference. I won't forget to forward your review to my entire team and especially the front desk one who made a good job with the fast check-in and -out. Be sure that we use all comments of our guests to point out the improvements to be made and the daily attention to pay to each and every of our guest. Thank you for your contribution! I hope to have the pleasure of greeting you back again in Strasbourg and Alsace and wish you a nice and (hopefully finally) sunny summer. BEST regards, Veronique Siegel, CEO

"Could not have asked for more"

5
11/06/2016

This hotel was clean and comfortable. The location was convenient for our travel plans, as it is within walking distance of the train station. The breakfast was delicious. The bar and lobby areas were well-appointed and relaxing. The staff was awesome - delightful and very helpful.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Amy_T ! thank you so much for your great review. I am delighted to read that you have spent an enjoyable stay in our property and that, from location to breakfast, the entire hotel met your expectations. I will forward your review to my team and in their name I thank you ! They are doing a great job every day to make our guests' stays relaxing and comfortable. I hope that we will have the pleasure of greeting you back and remain with BEST regards, Veronique Siegel, CEO

"good value"

5
05/06/2016

Very quiet, good buffet breakfast, lovely facilities, conveniently located between the train station and Petite France. Many restaurants nearby. Check-in was efficient and made extra-easy by the pleasant desk clerk who spoke excellent English. Check-out was equally easy. Our deluxe oversized room was delightful for 3 nights. It was spacious with two very comfortable twin beds, a big desk, and a great shower. We thought the price was a good value for the location.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @TjandTR ! Wish I could start every week reading such reviews... Thank you very much for your rating and your comments. Good to read that we have met your expectations and that you have appreciated our product, service and value. I hope we will have the pleasure of greeting you back in Strasbourg and Alsace and I stay at your entire disposal for any help or question. With BEST and warm regards, Veronique Siegel, CEO

"Clean mid-range hotel close to old town."

3
31/05/2016

The staff here is excellent. Our keys were ready and waiting for us on arrival. All hotels should be this efficient! Our room was a good size, and was very quiet. We barely heard anyone in the neighboring rooms or the hallway. The bed wasn't terribly comfortable. There was only a power outlet on one side of the bed--not great when two people have phones and devices to charge at bedside. A simple power hub on each nightstand would solve this issue. The room had a minibar and a safe. The bathroom was efficiently sized with plenty of counter space--excellent! There was even a magnifying mirror, which is a nice touch. The shower (only) had slight mold in the tile grout; housekeeping just needs to spend a little time scrubbing those bits. The shower water pressure was great, and the hot water stayed hot. The towels were really nice the first day, but the second day we were given towels that were stiff and crunchy; it would have been nice to have soft towels every day. The free WiFi was pitiful-- slower than the 2G on my phone! Had I first read this in a review, I'd have considered a different hotel. It was poor in our room and in the lobby bar. Good WiFi is a necessity to travelers these days, and all hotels should provide their customers with strong, free WiFi. Breakfast was OK with a nice selection of cheeses, but the scrambled eggs tasted like powdered eggs instead of fresh. This hotel has a small private parking garage for a charge (we paid €13/night). There's also a multi-level public garage a few blocks away where the hotel will give you a discount to total €11/night. I'm not a fan of Best Western properties, but this one was OK. It's not in the old town, but is easily walkable to most places: 5-minute walk to Petit France, 15 to the cathedral. This wouldn't be my first choice the next time I'm in Strasbourg, but if the price is right and if they improve their WiFi I might consider it.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hello @RoadWrangler, thank you very much for having taken the time to write such a detailed review after your recent stay in our property. All in all and despite the fact that you are not kean on Best Western, I am glad that you have appreciated the sound-proof rooms, the bathroom installations and the size of the room, the professionalism of the team and the underground garage. Regarding the wifi, I would have loved to be able to check it with you during your stay, because the only way for us to understand the problems is to make the tests at the same time and in the same conditions. Our wifi system is new and we have installed a fiber connexion with the highest speed level available in our street (which is the city center of Strasbourg). So please accept our deepest apologies for not having been abe to give you entire satisfaction. If you reconsider staying with us again for your future stay in Strasbourg, I will be at your entire disposal to check and have it work properly. Don't hesitate to contact me direclty for any help or question [email protected] with BEST regards, Veronique Siegel, CEO

"our journey home"

4
30/05/2016

This Hotel meet our needs it was clean and very comfortable. The restaurant was exceptional with good service and fantastic wine list, excellent breakfast and secure parking. Perfect stop for our journey home.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Jo_L, thank you very much for your Survey. I just would like to make sure that your comment is about our hotel, as we don't have any restaurant on spot. We do recommend some restaurants close by, which are great, we do have a bar with a wine selection of the region. Our breakfast is mostly greatly appreciated by our customers and we have a private underground parking.... So I really would love to be the hotel in which you have spent a "journey home" and if so, I thank you very very much for your comment regarding the cleanliness and comfort of our house. I stay personally at your entire disposal for any help or question and would love to greet you back "home". with BEST and warm regards, Veronique Siegel, CEO

"An excellent stay"

5
15/05/2016

While planning my latest business trip to Strasbourg I discovered the European parliament was in session. There was great difficulty finding a room for a weeks stay. I happened upon the Monopole in a search. I will readily admit that the Best Western brand is not my first choice in the US. You cannot imagine my surprise by the brand in Strasbourg. It is a clean, modern hotel with many amenities. With that being said, obviously it is the staff that makes the the hotel a "home away from home". Attentive, friendly and extremely helpful are the descriptions I would use. A good balance of professionalism and welcoming attitude.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @ed3257 ! Nothing else to say than THANK YOU for your great review and for your stay. I am glad to read that we have been able to make you change your mind regarding Best Western :) ! We are trying to do our job with heart and are very concerned by our guest's well-being. Trying to give the feeling of a "home away from home" is precisely our goal. So reading your survery is a real delight, thank you. The entire team is doing a wonderful job everyday. In their name also, thank you! I stay personnaly at your entire disposal for any question or help. Don't hesitate to contact me directly [email protected] Wishing you a nice spring time, I remain with BEST and warm regards, Veronique Siegel, CEO

"Good Attentive Staff"

4
14/05/2016

During my recent 2 different business trip stays in this hotel, I was well attended and received by very good front desk staffs. They had made me feel my stay was well taken care and even provided good recommendations for places of interest. Overall, the staff are great except the wifi connection may needs some upgrading as the signal from room is terribly bad and frequently drops connection.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Khen Guan T, thank you very much for your stay and review and I will forward your comment to my team who with great pleasure. They are all very attentive and concerned by our guest's. Regarding the wifi, I have to check what happened during your stay and in the room you were staying in. We have invested in a brand new installation with fiber (the highest volume available in our area) and it shouldn't drop, unless you were streaming on several different devices. I stay at your entire disposal for any further help or question and remain with BEST regards, Veronique Siegel, CEO

"Close to train station, great locatoin"

5
06/05/2016

We stayed here for three nights - it was very clean and comfortable. Customer service is outstanding. If you are travelling by train, it is maybe a five minute walk from the train station. Would definitely recommend it and would stay there again. Bed was very comfortable, breakfast was excellent. Front desk check-in process was hassle-free.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @SactoDiner, thank you so much for your stay and for your great review ! Providing an appropriate Customer service is just our goal as Hotelier and it's good to read that you have enjoyed it, as well as you have appreciated the comfort of the beds and quality of breakfast :) ! We all stay at your entire disposal for any help we could provide and hope to have the pleasure of greeting you back again. with BEST and warm regards, Veronique Siegel, CEO

"Nice, comfotable place to stay near to the old town"

5
23/04/2016

Hotel Metropole is located next to the pedestrian area "Petite France" and lies in about 15 minutes waking distance to the Cathedral. The hotel has 80 rooms that are just sufficient in size. They are newly renovated with a modern design. The beds are comfortable. A desk, flat screen TV with some English news channels, a kettle and a reliable Wi-Fi are part of the standard equipment. The bath room is equipped with a tub, in size rather narrow but bright and clean. Beware of the elevator which is very small and cramped. The breakfast includes a wide selection of regional products, such as sauerkraut, boiled smoked pork meat and bacon and the famous Alsatian cake named “Guggelhopf”. There are in addition cakes, muesli, cold cuts, something for all tastes. There is a wide range of restaurants near the hotel. Restaurant "Schnokeloch" is reachable on foot in 5 minutes. This Brasserie is serving typical Alsatian specialties. The staff is helpful. The parking garage is 50 meters away. The entrance is very, very narrow. Drives that feel unsafe should better leave the car with to the hotel attendant for driving it into the garage. I can only recommend this hotel.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear à@Riesst, Thank you very much for your great and very complete review regarding your recent stay in our property. Good to read the different details which made the difference for you :). All the impressions left by our guests help us improving our service and product, to offer always a better experience. I hope that we will have the chance of greeting you back for a future stay in our nice city and in Alsace and I stay personnaly at your entire disposal. Don't hesitate to contat me. with BEST and warm regards, Veronique Siegel, CEO

"Excellent renovated room"

4
10/04/2016

Just passing through for a day and appreciated the location, a very short walk from the station (06:30 train the next morning). I use a cane and found it an easy and great way to see the city on my walk to the Cathedral.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Mark_E ! Thank you for your recent stop-over in Strasbourg and for your review. Sure, our location makes it easy to see the most important point of interest of the city, even for a short stay. But you will have to come back to see more of the city and the nice Alsace region :) ! We would be glad to welcome you back again and stay at your entire disposal for any help or question. with BEST regards, Veronique Siegel, CEO

"Excellent Location and Service"

4
08/04/2016

My mother, my wife, and I stayed here two nights. The hotel is just a short walk from the train station and is quite affordable. The rooms are not large but there was plenty of room for my wife and me. The staff was very helpful -- I wish I had gotten the name of the young lady at the front desk who gave us so much assistance (where to get a good meal nearby, how to buy tickets for the tram). The hotel serves a nice breakfast. Our wireless connection was a little week, and the street can be a little noisy if you open a window (which we did to let in some cool air), but otherwise everything was positive. Strasbourg is a gorgeous city and having such a nice hotel helped us fully enjoy our stay there.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @hgoodson, thank you so much for your great comment regarding your recent stay with us. Your compliments will be shared with the entire team and especially the front desk. You are totally right, Strasbourg is a wonderfull city which is worth being visited. Its architecture is especially interesting due to the very rich history of the Alsace region. I hope to have the pleasure of greeting you back for your next visit and remain with BEST and warm regards, Veronique Siegel, CEO

"Excellent hotel in Strasbourg. Don't let the "Best Western" name scare you :P"

5
03/04/2016

Don't let the "Best Western" name scare you. It's much better than your average Best Western room in the US. :P We stayed here while exploring the Alsace region. The location of the hotel is very convenient. While it is not exactly located in the old town but it's only 5-7 minutes walk away. The advantage of this location is that it's in between the train station and the old town. So walking to either place takes just a few minutes . It's a very nice hotel. The rooms are of decent size. Room and bathroom were all clean and of high quality. The official pictures of the hotel rooms are pretty accurate. When we went there, the area was very quiet so there was no noise issue at all and we had no problem sleeping at night. I especially like the dining hall. It's tastefully decorated with a nice European atmosphere. Breakfast was about 10 Euro per person which was very reasonable considering the quality and the variety of food offered. Staff were all very friendly and helpful. One thing I could think of for improvement is the number of electric outlet in the room. There were only one or two electric outlets and there were either inconvenient to reach or near the entrance door. Like most modern travelers, we had quite a number of devices and batteries to charge at the end of each day. So more electric outlets at easily accessible locations in the room would be a big plus. The cost of the hotel room was very reasonable compared to the ones in the old town area. (We were there in March). So we think this hotel is of great value for what it offers. We had a great stay here. Thank you. Tip: If you intend to go on the Strasbourg cruise tour , ask the front desk for 10% off coupons for the cruise tickets.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @WayChai, thank you so much for your great and very detailed review. Good to read that you have a good time staying with us. We are currently refurbishing the last rooms in which we had not enough plugs available on the desk and next to the bed so I am pretty sure that the issue with the outlets will soon be solved. I hope that we will have the pleasure of greeting you back again and I stay at your entire disposal for any help or question. with BEST regards, Veronique Siegel, CEO

"Recommended!"

4
02/04/2016

Located some 300 metres from the UFO looking main railway station, the hotel occupies an imposing red coloured mansion. The interior nice looking with a special decoration - I sat in an improvised throne in the hall, and the staff welcoming. The floors are covered with a soft carpet to to secure the comfort of the visitors. Even the room door is doubled for that purpose! The room itself was spacious, comfortable, no smelling. The windowed bathroom was looking new, with a bath and sufficient racks for the towels. A huge 1.20 m Phillips TV set on the wall. The soundproof was normal, except street noises early in the morning by the city rubbish cleaners. The hotel is popular, and during the holidays all the tables can be occupied and you will need to wait in a queue. The breakfast is rich, with a good variety of cheeses, sausages, yoghurt, rolls, jams, juice and coffee. The eggs you must boil yourself in a special boiler, so you need to watch them!! In the lobby there a big recreation room where guests can play billiard, chess or enjoy their drink. The proximity of the station makes it very easy to travel to Colmar and other fabulous small towns in Alsace. We recommend the hotel.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear Otto, Thank you very much for your very complete review and for your stay. Good to read that you have appreciated your room and all facilities. Our region is definitely nice to be visited and our location makes it easy. I hope to have the pleasure of greeting you back for a future stay in Strasbourg and remain with BEST regards, Veronique Siegel, CEO

"Friendly and convenient"

4
28/03/2016

Although the hotel itself seems old and the rooms are a bit dreary, the extra friendly staff and great location make up for it. The breakfast is decent for the price with various breads, pastries, fruits, yogurts, cheeses and meats and boiled eggs. The room was definitely disappointing as we got the deluxe room which was a bit more expensive and expected something more. The room just felt dark, old and slightly dirty because of the old couch and curtains. The bathroom was small but had a nice sink and shower. We had a baby and they had her crib already in the room and had high chairs for breakfast. The location is excellent, you can walk to restaurants, shops and Petit France in minutes.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @ashbanana Thank you for your stay and your review. Good to read that you have appreciated the location, breakfast and welcome we had. Sorry that you didn't like the couch and curtains in your room, which are 2 years old... It's always difficult to meet everyone's taste. I stay personally at you rentire disposal for any further question or help I could provide. Don't hesitate to contact me direclty : [email protected] with BEST regards, Veronique Siegel, CEO

"Would recommend"

5
26/03/2016

This hotel is a 5 minute walk from the central station and 10 minute walk from the beautiful old town. The staff were all very helpful and efficient. Our rooms on the first floor were spacious and clean with lovely light and airy bathrooms. The breakfast room is large and cheerful with a good assortment of hot and cold food. Free Wifi is good. The hotel is in a quiet area with no noise at night. If I had one small complaint it would be that the towels are not very luxurious or absorbent. I would certainly stay here again and would have no hesitation in recommending it.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @MAXINEOxford, thank you so much for your very positive review. Good to read that you have appreciated the location, comfort and services. Wifi is very important and we have a fiber connexion which is quite reliable, thank you for mentionning it. I take good note of your comment regarding the towels. We had some problem with the softener, which has been change... but as I don't know if it was before or after your stay, I will recheck. Again, thank you for recommending our hotel and I am looking forward to welcoming you back for a future stay in Strasbourg and Alsacce. With BEST and warm regards, Veronique Siegel, CEO

"Convenient location, great staff, highly recommend"

4
21/03/2016

Hotel is in a good location that was easy to access from the motorway and easy walk to the river and the center of Strasbourg. Staff is multi-lingual and very helpful. We reserved a parking spot in the underground garage. We have an SUV an it fit fine, but it is a small garage. Part of our reason for staying there is that they allowed our dog for 5 Euro a day. Good free wifi. We chose to get our French pastries for breakfast just steps from the hotel rather than have breakfast at the hotel. I liked the firm beds and rain shower feature. I would recommend this hotel.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Melissa_P ! Thank you very much for your rating and comment. Good to read that you have appreciated our location, service and facilities. The underground garage is definitely a hit, that needs to be booked in advance. We hope to have the pleasure of welcoming you back for a next overstop or stay in Strasbourg and Alsace and wish you already a happy Easter! Warmest and BEST regards, Veronique Siegel, CEO

"Friendly and nice"

4
17/03/2016

A good hotel with very friendly and helpful staff and excellent breakfast. Rooms are good standard with large bathrooms equipped with firm beds. Location is perfect, close to railway station and short walk to city center.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Bror_K_Saellskap, Thank you very much for your nice survey and it's good to read that you have appreciated our house and services, as well as the location which is definitely a hit. I would be glad to greet you back for a future stay in our nice region and stay at your entire disposal for any help or question. with BEST and warm regards, Veronique Siegel, CEO

"Satisfaction"

5
24/02/2016

I visit with my family. Staff is very friendly so I feel warm. Although this is a hotel, I have visited the house as a friend. Breakfast is good and restaurant is very beautiful. Room is reasonable extent and clean. Visit here remains a good memory.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Sy_K, Thank you so much for your great review. Your message makes me particularly happy. Hoteliers for the 4th generation, our main goal is to have our guests feel at home in our hotel, which is for us more than a hotel but a family house. With your comment, we see that you could feel like it and this is probably one of the greatest compliments ever :) :) :). Again, and in the name of the entire team, THANK YOU ! I hope that we will have the pleasure of welcoming you back and remain with BEST and warm regards, Veronique Siegel, CEO

"Good location. Friendly Staff."

4
17/02/2016

The hotel is in a good location. We used the underground parking at 12 euro a day. We parked outside and they took and parked the car. We walked everywhere once there. The front desk staff were very friendly. The room was fine. My only complaint is lack of electrical plugs. There was one next to one side of the bed, but you had to get on the floor to plug anything in. There was just one other plug right at the room door. No plugs in the bathroom. The shower had a rain shower type head and had great water pressure. The lighting in the bathroom was great for putting on make-up. There is a separate room for the toilet. Bed comfort was just ok. A little hard for my liking. There is a hot water cooker with tea and coffee and a small mini bar. The area was very quiet at night and the windows have the rolladens so you have the option of making the room very dark. Free wifi worked really well. The breakfast room is really nice. Lots of tables. They had 2 hot items each day. Cereal, sliced meats, cheese, yogurt, baquettes and some sweet breads from the Alsace region. A selection of 4 juices, water, coffee and hot tea. It was a pleasant stay. You can walk to the Cathedral in 10 minutes as well as Petite France. There are restaurants and bakeries all around.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Mgirrl, thank you very much for your review. I am glad that you spent an enjoyable stay with us. The room you were staying in will be totally refurbished in the coming months, as those are the latest one and, you're right some plugs are missing or need to be replaced on a better position. The lighting in the bathroom.... was designed by a woman, and is definitely thought for a correct make-up ;-). But I am sure it is also good to shave ! We are looking forward to welcoming you back again in Strasbourg and remain with BEST regards, Véronique Siegel, CEO

"Very good hotel :) "

5
17/02/2016

We booked the room 2 months ago and got a very good price. The communication between the hotel staf and guest is great, they also have an app you can download to check in advance. They were also very kind and prebooked the garage for us, but in the end we did't need it so we let the other guests use it. The room was very warm, we had 406 on the last floor with a great view on the Strasbourg rooftops. The bed is very nice, we had such a good sleep there. The towels are also amazingly soft. The one thing that was a bit strange were the noises that came out of the toillete when someone else on the same floor used it. The breakfast was very good, a lot of choices and very yummy cheese and pastry. The location of the hotel is perfect, we saw the whole Strasbourg by foot because everything is so close to the hotel. We will definetly come again in the Summer.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @CroatiaGirl ! Thank you very much for your very enthusiastic and complete review ! Good to read that you have appreciated our hotel from room to breakfast and including the service. The app is a good way to prepare your stay and to let you more time on site to see the nicest places in Strasbourg. The entire team and I are looking forward to welcoming you back again this summer. Don't hesitate to get back to me if I can help you in any matter : [email protected] With BEST and warm regards, Veronique Siegel, CEO

"Right in the middle"

5
16/02/2016

Made very welcome and made a fuss of. They allowed me to park the car in an underground car park and the rest was made very easy. |The room was large and very accommodating. They did not cater for dinner but recommended a close by restaurant which was fine. The hotel was busy but quiet and right in the centre of the city. Strasbourg is a most beautiful city and is a must to visit. There are many walks and things to go and do.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Beech79, Thank you so much for your review and stay. Good to read taht you have appreciated our accomodations and advise regarding the restaurant :). Our underground garage is very convenient, and for your next stay, we recommend to reserve it in advance as we have a limited number of spots. We are looking forward to greeting you back and I stay at your entire disopsal. with BEST and warm regards, Veronique Siegel, CEO

"Good enough, clean hotel, friendly staff, convenient location."

4
31/01/2016

Lovely hotel close to the main train station as well as the main attractions. The staff at the reception are really friendly and was able to point us to the different Christmas Markets in Strasbourg on the map provided. The rooms are clean and spacious. The breakfast selection was plenty. Wifi signal in the rooms are free of charge and strong. There is also a huge lounge at the lobby with a bar, chess table and pool table. Another Best Western hotel at its finest.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Doomcookies, thank you very much for having taken the time to post a review regarding your stay in our hotel during the Christmas Market. Good to read that you have appreciated our hotel and I hope that we will have the pleasure of welcoming you back for a future stay in Strasbourg. with BEST regards, Veronique Siegel, CEO

"Neither here nor there "

3
30/01/2016

Positives . Check in staff extremely helpful, knowledgeable, friendly and just very nice to deal with first thing after a long drive (thank you Cindy). . Exceptional cleanliness. . We reserved a car park online in advance. When we arrived we parked in front of the hotel and got our bags, a staff member then took the car to park in their underground car park. Bit narrow so let him do the driving! . Bathroom had a nice bath and shower over bath. . Small desk with one chair. . Effective block out shutters. . Small bar bridge, kettle, hair dryer, safe, plenty of power points. . Keyless entry. Given two swipe cards and a mock card for the light - very handy. . Complimentary instant coffee, sugar, creamer and tea bags (two of each). . Easy walk to the things you came to Strasbourg to see (500m from Petite France). . Average wifi . Very comfortable bed and although it's two singles beside each other, it was covered in such a way that you could snuggle without falling into the crack ? Negatives . Although the room has everything you need, it's a bit awkward. The desk chair is in the way of the bathroom door, the toilet and bathroom are separate, the closet doors once open give you no room to stand. Just little design issues like that which impact efficiency. . Noise, although the room itself is very isolated from outside noise, it's noisy on the inside. The floor squeaks and the bathroom and toilet fans go on by default if you switch on the light, their separate doors are also noisy and need wd40 so if one person gets up at night to use the toilet then the other person is woken up too. . Minimal toiletries, one mixed all purpose bottle, no individual soap, shampoo, conditioner, and not good quality, definitely BYO. Overall, this hotel is probably good value for its price in this area but personally, next time I think I'd rather pay a little bit more and stay somewhere a little bit nicer and closer to the centre.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @mmatley, thank you for having taken the time to share your opinion regarding our hotel on Tripadvisor. Good to read that, all in all, you are satisfied with the value for money we offered and that you have appreciated the cleanliness of the room, the full Equipment, the nice bathroom and the warm welcome. Regarding the other points, I have been able to find out the room you were staying in (208). The room is 20m2, it is not a suite but it's already quite a large room for french standards. Yes, the fan goes on with the light in the bathroom and WC, which allows a good ventilation of both humid places. The toiletries are "minimalist" because we are committed to environment and certified with the European Ecolabel. So individual toletries are not allowed in the room, but are available on request at reception (a large wide of toiletries is available). I stay personnaly at your entire disposal for any question or help I could provide. You can contact me directly at [email protected] I hope you will give us the opportunity to change your mind with another stay in our hotel and remain with BEST regards, Veronique Siegel, CEO

"Great City Break or Stopover Hotel"

5
19/01/2016

Great location, friendly helpful staff, good breakfast buffet and good room rate deals if you can get them. Also has secure nearby parking which is useful if in transit. Short walk to the town centre and Petite France for great restaurants.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Anna0178 ! Thank you so much for your great review. Good to read that you have appreciated the location, the kindness of the staff and Breakfast ! Our underground garage is very convenient, it is always better to book it in advance, together with the room, as we have a limited number of spots. We hope to have the pleasure of greeting you back againg for a next stop-over or city break and remain with BEST regards, Véronique Siegel, CEO

"Top Notch stay!"

5
15/01/2016

Small, busy lobby during our arrival. Manager checked us in. The friendly and professional manner she displayed is also evident in the rest of the hotel staff. Our family of 3 adults found our room to be small by American standards but fresh and modern in decor. Although the hotel lobby is small (and the elevator/lift was the smallest I have ever seen) the dining area for the inclusive breakfast, and 2 lounge areas were quite large. We enjoyed our 2 night stay and found the breakfast to be very delicious. I am gluten free and certainly enjoyed the basket of breads and sweet rolls I was provided each morning-Delicious! Location of hotel is perfect for walking to sites, restaurants etc. Paking is available for under 10€/day.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @SLPv ! Thank you so much for your very positive review regarding your stay. I am glad to have had the pleasure of checking you in personnaly :) ! You're right, the lift is not large, but the hotel is over 100 years old and unfortunately, some walls can not be moved..... Good to read that you have appreciated our gluten-free products for breakfast. Those are available on request to avoid any "contamination" of gluten from other products. We hope that you had a nice and safe journey back hope and stay at your entire disposal. with BEST and warm regards, Véronique Siegel, CEO

"A little overrated"

3
14/01/2016

I choose this hotel after much research and sadly found it a little overrated. It does not have any glaring issues, just lots of little things that only made it an ok stay. If I was to return to the stunning Strasbourg I would also look to stay in the older part of the town. Pros: - easy walk from the train station - easy walk to the old town and other sights Cons: - tiny, tiny rooms. The smallest room the we encountered during 4 weeks in Europe. We struggled to find room for two suitcases. - the view was onto the internal courtyard and other rooms which effectively meant that you needed to keep the curtains closed. - breakfast was average and slow to be replenished. - in room safe was not working on arriving and took several hours to remedy - receptionist kindly offered to prepare a list of restaurants open on Christmas Day. We never received this.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Melbourne-Aust, Thank you for your stay and for your review. We have different room categories and the comfort rooms are the smallest ones. The executive and deluxe room offer a wider space. I am sorry for the misunderstanding regarding the menus for Christmas Day. We had prepared a large choice of restaurants and menus and were waiting for you at the front desk to show you the selection and give you some explanations and advises. The room safes are electronic and if you have several tries it gets blocked and need an overcode to be unblocked. Only the 2 managers have the overcode (if everybody knows it... it can not be called safe anymore). I hope that you will reconsider staying with us if you come back to visit the stunning Strasbourg again and I stay personally at your entire disposal for any help I could provide. Don't hesitate to contact me directly at [email protected] BEST regards, Veronique Siegel, CEO

"Nice place"

4
10/01/2016

The hotel is close to the Petite France, staff is very friendly and helpful. Rooms are quite ok , and the price reasonable. Parking was full when we got there, so we have to park at 300m from the hotel, since we did no need the car during our stay, wasn't so much hassle.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Myrmidones, thank you veyr muc for your message and it's good to read that you have appreciated the quietness of our rooms and the location of the hotel. Our parking garage has a limited number of spots and it's always preferrable to book it in advance. And, if our garage is full, we have very nice and safes parking lots close by which are really convenient. We hope to have the pleasure of welcoming you back again and remain with BEST and warm regards, Veronique Siegel, CEO

"Warm hospitality"

5
06/01/2016

Unfortunately, the Chirstmas market in Strasbourg 2015 had been decided to closed earlier than our arrival and the staff had kindly noted me in advance. It was one of the highlights of our trip and my children were disappointed. However, thanks to their early notification,I had enough time to modify our plan to go to the Christmas market in Colmar instead (just 30 minutes by train away). After all, we could enjoy Colmar's Christmas market very much. They also offered to put our luggage in the hotel our way to Colmar earlier than checking time. It was very helpful. During my stay, I had a problem not to have French power plug and could not charge. I asked at the reception woman and she checked one by one from many varieties of plugs in the box. Finally she found an adapted one and borrow me. I could charge my cellular phone and tablet which were very important gadgets for my travel. The ambience of dining was very nice and pretty decorations of Christmas there. Abundant selection of dishes. Warm and cold dishes, spicy and mild cheese, warm-cold drinks, fruits... and so on. Just before my departure, I asked where to walk in the town for 3 hours and the reception woman showed me the route containing many highlights of Strasbourg. Thanks to her, we could walk around the old city efficiently and successfully with less time. I will apsolutely stay this hotel again and recommend my friends this reliable, warm, friendly and helpful hotel.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear red_seabream! Thank you so much for your stay and for the very positive review you have posted. Yes, you're right, the Christmas market Schedule and organisation has been modified in Strasbourg, due to the events of november. As soon as we have been informed, we have contacted all our guests who had existing bookings to let them know and I am glad that this gave you the opportunity to modify your plans and to enjoy another nice Christmas market in Colmar. Also, I am glad to read that we met all your expectations and that you would like to stay with us again in the future. We will be very delighted to welcome you back and, if I can be of any asisstance, don't hesitate to contact me directly at [email protected] Wishing you a happy new year, I remain with BEST and warm regards, Véronique Siegel, CEO

"Decent hotel in a good area"

4
06/01/2016

Pros: Staff was very helpful with all the questions/requests we had. We got even recommendations where to eat etc. Good proximity to city center. Parking can be handled by someone else, interior garage. Cons: The entrance at the bathroom had a stair, so if not careful could be problems :) Wifi was working so and so. I personally felt that hotel was overpriced for what it offered, but maybe it was because of the date of travelling (23rd Dec). It is an Ok hotel, but maybe overpriced.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Anton_M, thank you for having taken the time to post reviews regarding our stay on several channels. Your comments are important to us. Unfortunately, we are in an historical building and in some rooms, could not avoid 1 step to enter the bathroom. The wifi has encountered some troubles in the second part of december and we have operated some new settings which should improve the connection. I stay at your disposal for any question or help I could provide. Don't hesitate to contact me directly at [email protected] Wishing you a happy new year, I remain with BEST regards, Veronique Siegel, CEO

"great location in Strasbourg"

4
04/01/2016

This hotel is perfectly located, far enough away from the restaurants and bars and close enough to the main railway station (10 minute walk) to make a great visit. We did a local free walking tour (which was given in English to just the three of us; tour is regularly given in French, and German also I believe). We were there during the Christmas markets, and it was fun to see the different markets in this very walkable city. Luckily, we were there to see the lights in the evening and also visited the markets during the day. The hotel had some problems with their internet access, but the helpful folks at the front desk were willing to let me use their computer for some important online work that could not wait. The room was very comfortable, and we would happily stay there again.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hello @vabeardedgai, thank you for having taken the time to fill in a review regarding your recent stay during the Christmas Markets in Strasbourg. You're right, this period is really charming and the atmosphere in Strasbourg, especially at night with the lightings, is totally unique. Good to read that you liked it and that you would come back in our hotel with pleasure ! I stay personnaly at your entire disposal for any help I could provide. Don't hesitate to contact me directly at [email protected] Wishing you a happy new year, I remain with BEST and warm wishes, Veronique Siegel, CEO

"Another pleasant visit"

4
04/01/2016

This was our second visit to the hotel as members of a Rail Adventures party. Last year our room was a bit cold and impersonal. This year our room 115 was excellent. It was spacious with double bed, nice TV, large wardrobe, small settee/extra bed and a very large wet room bathroom suitable for wheelchair access. As well as tea-making equipment there was a wall-mounted steamer for heating a range of set meals that could be ordered from outside by a firm called Petits Plats. Another characteristic of the hotel is distinctly un-Gallic. The staff - front of house, bar and domestic - are consistently friendly and welcoming. There are plenty of smiles. We Brits expect French staff to be at least formal and most likely charmless and possibly rude as well. Nothing like that here. Wonderful staff. Breakfast is a bit crowded but overall this is a fine hotel. And very close to station, transport, shops and attractions.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @chuckberry100, Thank you very much for your Survey and I am glad to read that you have enjoyed your stay and your room. Thank you also for your mention of the friendliness of our team. They all do a great job everyday to ensure our guests a comfortable stay and will appreciate your comments. We hope to have the pleasure of welcoming you back again for a future stay in Strasbourg and remain with BEST regards, Veronique Siegel, CEO

"A good choice"

4
02/01/2016

The hotel is outside the old town but the place is convinient and you can visit the old town just walking . The hotel is quite , clean and cosy and the service is polite .The breakfast is a little bit poor and the quality of wifi very poor but the parking price very good.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Alexandra_S, thank you for your stay and your review. Your opinion is very important to us and we value your feedback. Your comments help us improving our service and product to offer always a better exeperience to our guests in the future. We hope to have the pleasure of welcoming you back for a next stay in Strasbourg and send you our best and warm wishes for 2016! Veronique Siegel, CEO

"Good Location Near Train Station"

4
01/01/2016

My husband and I stayed here for 1 night while traveling by train. We stayed at this hotel 2 years ago while on another train holiday. The hotel is a convenient 2 block walk from the train station and 1 block from the tram stop. We had an executive double room. The room and bathroom was large. There was a small sofa and laptop safe. The floors were laminate and ceramic tile. The bed was comfortable with good linens. I had a problem being able to access the wifi. I noticed another guest having the same problem when I went to the front desk to ask for help. I was not able to use the wifi during my stay and my droid phone said that it was unsecure. I would stay at this hotel if in the area due to the good location. Breakfast was good.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Bluebird-Travelers, thank you for your message and all in all, I am glad to read that you have spent an enjoyable night in our hotel. Sorry for the wifi, I haven't been informed of any problem of connexion and usually every type of device is suitable and easy to connect. Next time, don't hesitate to ask us, we can help you with great pleasure. Wishing you a happy new year, I remain with warm regards, Veronique Siegel, CEO

"Nice Comfortable Hotel"

4
31/12/2015

We stayed three nights in the Metropole. For me it was a return visit as I had stayed there earlier in the year on business. The hotel has friendly staff and is finished to a high standard. Location is perfect. It is afew minutes walk from the train station and about five minutes walk from the main sections of town on 'the island'. We enjoyed our stay very much and will return again next tme we are in Strasbourg.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @TheCriticalMass, thank you very much for your nice review, the last of the year.... Your satisfacation is important to us and we value your feedback. We are looking forward to welcoming you back again for a next stay in our nice region and wish you a happy new year ! BEST regards and warm wishes, Veronique Siegel, CEO

"Great Location to Sites and Train Station"

5
31/12/2015

Stayed at this property for 2 nights. The location was perfect for us: few minutes walk to the train station and the main sights of Strasbourg. Staff were friendly. Good Breakfast. Room was standard size for Europe but was comfortable. Wifi was free and reliable. We would stay here again if we find ourselves in Strasbourg in the future.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hello @Jinapsan, A big thank you for your very positive review. I am really delighted to read that you have spent an enjoyable time in Strasbourg and in our hotel. If your road crosses Strasbourg again, we will be glad to welcome you back ! The entire team and I wish you a wonderful year 2016, for you and your family. Warmest wishes, Veronique Siegel, CEO

"An excellent hotel that checks all the boxes"

5
25/12/2015

We stayed 3 nights at the Best Western Hotel Monopole Metropole in Strasbourg. The location, the hotel itself, and the service of the staff exceeded all of our expectations and made for a comfortable and relaxing stay. We would highly recommend this hotel. The hotel is in a very convenient location, without being in the most central and busiest parts of town. The surroundings are safe, clean, and quiet. The hotel is about a 5-10 min walk from the Strasbourg-Ville train station, and 5-10 min to the historic part of Strasbourg (the cathedral, “Little France,” etc). It is nice you can walk to anywhere you need to go from the hotel. There are Best Westerns closer to the most central tourist areas, but the Monopole Metropole is the better choice because it is still within a short walking distance to the tourist areas but also safe, quiet, and much closer to the train station. The hotel itself is nicely decorated and well maintained. The lobby and dining areas are furnished with art and antique-style furniture. It has a classy hunting-lodge feel that felt warm and cozy, e.g. deer antler lights, billiard table, chess set, etc. The rooms, while on the small side, is immaculately clean and well-equipped. There was complimentary wifi (fast and reliable) and breakfast was included with our reservation. The breakfast was buffet-style, and while the selection is modest, everything on offer was delicious; we especially enjoyed the various French breads, cheeses, and deli meats. The staff are friendly and helpful. We received a warm welcome, were given a map of the city and some advice to help orientate us to the city. The staff at reception even made a phone call on our behalf to make reservations at a nearby restaurant. We were greeted with smiles each time we entered or left the hotel, and the restaurant and house-cleaning staff were similarly cordial and helpful. We really couldn't ask for more in terms of service. We loved the Best Western Hotel Monopole Metropole – despite being a three star hotel, it is fully deserving of all the excellent ratings it has received. This is one of the best non-luxury price range hotel that we have ever stayed at. We highly recommend this hotel to anyone looking to visit Strasbourg.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Traveljon96 ! Wow ! Considering the fact that you have posted your review on December 25th, I would like in my name and the name of our entire team to THANK YOU for this wonderful Christmas gift. Your very detailed and positive comments make us so happy ! Our everyday's concern is our guest's well-being, and receiving reviews like yours encourages us to give the best we can. Thank you again and I stay at your entire disposal for any help I could provide. Don't hesitate to contact me. We wish you already the best for 2016 and remain with warm regards, Veronique Siegel and team

"A comfortomfortable rooms at a good price ogood features"

4
14/12/2015

A very convenient location a few minutes walk from the station and an easy walk to the old town . Excellent breakfast , comfortable rooms at a very reasonable price and quiet. Well appointed bathroom . Friendly and helpful staff , and a pleasant foyer for relaxing

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @worbillyuk ! Thank you very much for your very positive review. We pay a great attention to our guests'feedbacks and are committed to offer each and everyone an enjoyable time in Strasbourg. I hope to have the pleasure of greeting you during your next visit ! wishing you already a Merry Christmas, I remain with BEST regards,

"Convenient"

4
11/12/2015

I spend 3 nights at Best Western Monopole Metropole in Strasbourg. I was travelling with two friends from Luxembourg and getting off at the central railway station at Place de Gare, the hotel is just a 5-minute walk. While from the station to Entzheim Airport (SXB), it's just a 15-minute train ride. Very convenient. The hotel is also a few minutes away to Place Kléber where most bus lines are, and to the famous gothic "Cathédrale de Notre Dame" and "Palais des Rohan" (3 museums). Nearby one can take the mini river cruise "Batorama." It's also close to the historic district of "La Petite France." If you wish to visit the European Parliament and institutions, the nearest bus stop is just a 3-minute walk. Behind the hotel is a commercial center "Place des Halles" where one can take lunch including oriental food, and for other purchases like shoes, clothing and jewelry. The hotel staff is charming and ever-present. However, I booked for a triple- room but the one given to us was actually a double-room with an extra bed tucked right infront of the closet making it unuseable to hang our clothes. I must say room 124 is ideal for 2 persons but quite cramped for 3. The bathroom is fine except for the toilet bowl located in a tight corner. Wifi in the room was poor -slow and unstable. The dining area is large and stylish with the traditional alzatian decor. Breakfast was rich and of good quality. One day it rained and it was so nice there were black umbrellas in the lobby which the guest can take out.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear Gina, Thank you very much for your Survey. Your opinion is very important to us and we value your feedback. We hope to have the pleausre of welcoming you back for a future stay in Strasbourg and I stay at your entire disposal for any question or help I could provide. Wishing you already a Merry Christmas, I remain with BEST regards

"Great location -- nice hotel."

5
04/12/2015

Came in on the TGV from Paris -- easy walk to the hotel. Room is spacious, good WIFI, coffee/tea setup, and super bathroom - large, excellent shower. Buffet breakfast is very good -- lots of tables in the breakfast room. Our room was on the courtyard side -- very quiet.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @ret48 ! Thank you so much for your excellent review. I am glad to read that you have appreciated you room, bathroom and the buffet breakfast! It's so important to have a good start in the morning, especially before visiting the Christmas Market and sightseeing in the beautifull city of Strasbourg with its Christmas decrations. I hope that you had a safe journey back home and, if your roads bring you back in Strasbourg, we will be delighted to welcome you again :) ! With BEST and warm regards, Véronique Siegel, CEO

"perhaps we were unlucky"

3
21/11/2015

We chose this hotel for its great reviews but the room we had was terrible . It overlooked a dirty internal courtyard , it certainly didn't look like the photos and the air conditioning was a total disaster, terribly noisy and didn't cool the room. The staff were mostly polite , particularly on arrival , although a lady on reception ' ignored' us when we needed something. It is worth booking the garage as there is nowhere to park nearby . The breakfast was fine, plenty of choice. It is within walking distance of Strasbourg which is a fabulous city.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hello @Gothedark, Thank you for your Survey and I am sorry to read that we didn't meet your expectations. I would love to know more about your experience and disappointment and would be glad if you could get back to me with your room number and dates of stay. You can contact me directly at [email protected] This would be a great help and I thank you in advance. Please accept my sincere apologies for not having been able to offer you a more enjoyable stay and I stay at your entire disposal. Looking forward to reading from you, I remain with BEST Regards,

"Very Pleasant Stay"

5
05/11/2015

We were delighted with our stay at the Best Western. Very close to train station and Le Petit France and Cathedral. We loved our corner suite and the breakfast was fabulous! The staff was friendly and very helpful in accommodating our tandem bicycle.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Duane_S ! Thank you very much for having taken the time to share your opinion with the community of travellers of Tripadvisor. Good to read that we met your expectations, regarding the location and facilities. We are used to welcome cycling tours and can park the bicycles easily. We are looking forward to welcoming you back again and remain at your entire disposal. with BEST regards, Véronique Siegel, CEO

"Great hotel with parking, but..."

5
04/11/2015

A really good place to stay. Everything works well - properly quick wifi - breakfast was good and our room was smart, quiet and had a great bed. The hotel's really well positioned in central Strasbourg so that you can quickly get to all the interesting bits on foot. One very important point though: when the hotel staff offer to park your car, let them! The underground garage is really tight and has a very narrow, steep entrance. No problem for them but stressful for you.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hello @outofbreath ! Thank you so much for your enthousiastic review. Your comments are very important to us. Regarding our underground garage, you're right to mention that we are pleased to park it for you if you don't feel like it.... speciallly if you are driving a rent-a-car which you are not used to ! We hope to have the pleasure of welcoming you back for a future stay in our nice region of Alsace and remain with BEST and warm regards, Veronique Siegel, CEO

"Bright Modern Rooms and a Quaint Breakfast Room"

4
04/11/2015

We really enjoyed staying here because it was not too large and not too small. There are many rooms that open into a courtyard and they are big windows. The lobby is very sleek and modern with an adjacent sitting area that is modern looking but only decorated with antiques. It's kind of nice actually. The breakfast area is a big seventeenth century banquet hall furnished with antiques, many of which will remind Americans of Pennsylvania Dutch and Williamsburg things. The rooms are big bright and airy decorated with color blocks and modern furniture. Plenty of room for suitcases. (And on the 'second floor' American-style or 'first level' European, you can slip out from your room onto the courtyard for a smoke. Or so I would imagine) Lounge full of antiques with better Wi-Fi. • Wi-Fi isn't great in the rooms, but there is a lounge near the modem. • Not Near Shopping but near many restaurants. Le Kuhn is fantastic. • Big Breakfast with great coffee (strong) • Desk Attendance was constant and very helpful and patient • View was great into the courtyard compared to most hotels, but there isn't much for you to look at on the outer rooms. • Accessibility: small elevator but completely accessible. • Duvet or Sheet • Windows Open • Night-Time Darkness if you close the heavy drapes • Extra pillow • Bed Firm • Area around Bed was plentiful • Lighting was good during the day and in bed for reading, but not so great in the middle of the room at night. • Tea tray was typical but they also had this new thing where there is a steamer in your room and you can buy complete meals in the lobby. You steam them in the room which is much better than a microwave, of course. The selections were very elegant and priced at regular restaurant levels; €12-27. • Bar is in the lobby and attended by the desk clerks, but there isn't any delay. There are some very comfy modern sitting places there, as well as the big antique decorated lounge • Bathroom was fairly large with a … • Shower in a wet room • Storage shelves plentiful • Toiletries were good • Toilet paper strong • Toilet comfort was good

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Daveandchip ! Thank you so much for such a detailed review! I think nothing is missing and your appreciations are very important to us. It's great to know how our guests feel and it's a great help for us daily and for our next investments and refurbishings. We are looking forward to welcoming you back for your next stay in Europ and remain with BEST and warm regards, Véronique Siegel, CEO

"Good Hotel in Great Location"

5
26/10/2015

We've just come back from a 3 night stay here. Hotel is easy to find just a 5 min walk from the station and 10 mins to the catherdal and Petite France. No traffic noise at night, even with the window open. Rooms are a decent size and bed very comfortable. Buffet breakfast was good with a good selection of both hot and cold food, and restaurant never seemed too busy. Staff are all friendly and helpful, and it was nice to come back in the evenings to have a drink in the lounge.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Illamacalmer, Thank you so much for your great review. Good to read that you have been able to visit Strasbourg for several days and to enjoy the city, as well as our hotel. Sure the lounge is the right place to rest after a long day discovering Strasbourg ! I hope to have the pleasure of welcoming you back and remain with BEST and warm regards, Véronique Siegel, CEO

"Great find in Strasbourg"

5
21/10/2015

This was a great find in Strasbourg. Convenient location and easy to find. Made it easy to walk around town and sightsee. The front desk staff was very helpful and made sure our stay was great. The breakfast buffet was wonderful. Perfect stay in Strasbourg!

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @AZGirl98 ! Thank you very much for your great review. Your opinion is very important to us and we value your feedbacks. You're right, our location is a hit, and it's good to read that the rooms, service and breakfast met your expectations. We hope to have the pleasure of welcoming you back in Strasbourg ! BEST regards, Veronique Siegel, CEO

"Great Employees"

5
19/10/2015

The staff at the Best Western Metropole in Strasboug, France went out of their way to accomodate our needs. To get up at 4:30am and have a breakfast prior to leaving for the train was extremely considerate. Rooms, service etc. were second to none. Thank you for a job well done!

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @895cliffs ! In the name of my team, I would like to say a warm thank you for your review ! You're right, they are really trying to do their best everyday to make our guest's stay welcoming and to offer a bit more than the usual comfort. They are very sensitive to your compliments... and so am I ! I hope that you had a safe and enjoyable journey back home and if you are back in our nice region, I would be glad to greet you personally. BEST and warm regards, Veronique Siegel, CEO

"Good value for money in a nice 3 star hotel!"

4
18/10/2015

This a very cosy, quiet and traditional Alsatian hotel offering comfortable rooms and a well served breakfast. Staff was very helpful and friendly. You can also use the car garage for a very reasonable day price. The only minus is the non-existent curtain in the shower, the bathroom floor tends to be all wet. But anyway, it is definitely a place to stay.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Antonio_A ! Thank you very much for having taken the time to share your feeling after your short stay in our hotel. Shower curtains are always annoying and it is not very hygienic, that's why we prefer built in showers or glass. We stay at your entire disposal for any further question. For any question, don't hesitate to contact me directly at [email protected] hope to have the pleasure of welcoming you back for a future stay in Strasbourg. With BEST regards, Veronique Siegel, CEO

"Simple but good hotel."

4
09/10/2015

I couldn't get another night extension on my hotel room at Hotel Maison Rouge and stayed here for the one extra night. While this is rated 3 stars compared to Hotel Maison Rouge, I thought the room here was in a better condition than the room I got at Hotel Maison Rouge. The room was spacious with a large bathroom and you can see the room has been renovated. Included in my room rate was breakfast which was served in a quaint dining room. The breakfast had a nice variety - from hot to cold dishes. The dining room was spotless. Check in was very efficient and quick. Overall my stay here was pleasant and if I was back in Strasbourg would definitely book a room here. While the hotel was not in the old town, it was within a short walk (10 minutes). The main train station was near this hotel.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Missynat1125 ! Thank you for your nice review ! Good to read that you will choose our hotel for your next stay in Strasbourg and we are looking forward to welcoming you back. I stay at your entire disposal and remain with BEST regards, Véronique Siegel, CEO

"Fantastic!"

5
05/10/2015

Cannot recommend this hotel highly enough. Perfect location in easy walking distance from rail station and to cathedral, petite france etc. stayed for two nights with my grandparents (80 yr old) and my husband and we all loved this hotel. Staff were so so polite and helpful and all spoke perfect English. Fantastic restaurant just down the road called Kuhn, (see separate review) and a great patisserie just around the corner. The free breakfast in this hotel was plentiful and the pool table and bar helped us occupy ourselves in the evenings one the 'oldies' had gone to bed! Can't wait to go back to this hotel, hopefully for the Christmas markets in December.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @ZoeRonnie, Thank you so much for your "fantastic" review ! I will forward it to my team, and they will definitely appreciate your comments. I am glad that the 4 of you have enjoyed the stay and the city and, as I told you during your stay, the Christmas Market of Strasbourg was elected best Christmas destination in Europe last year. If you manage to, we will be particularly glad to welcome you back and allow you to discover the particular atmosphere of Alsace for this period of the year ! With BEST an warm resgards, Véronique Siegel, CEO

"Great hotel great place"

5
04/10/2015

On the 8th leg of our September trip we stayed at the Best Western Hotel Monopole Metropole in Strasbourg in France, We found the hotel o k and are car was parked by a very polite hotel porter he also carried our luggage to the room, the reception staff were very helpful and nice as were the bar staff, The hotel is very comfy and clean and the breakfast was of a high standard , The hotel is in the city centre so there is lots of good restaurants in walking distance, I would definitely recommend this hotel.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Benjamin, thank you so much... What to say, great review from a great guest :) ! It's really delightful to read such a Survey on a monday morning. We try to do our best everyday to make all our guests'stay enjoyable, and it's a nice thank for our team to read comments like yours, so in their name Thank you very much. We hope to have the' pleasure of welcoming you back and are at your entire disposal. with BEST and warm regards, Veronique Siegel, CEO

"Good location for train traveller"

4
03/10/2015

Easy 10 min walk from train station. Exit main entrance, cross park, down street to left of busy street on the right. Nice clean room, good access to local sites and many restaurants and coffee shops in area. Had room on front side over main entrance - noise not a problem. Large dining room with large selection for breakfast. Friendly, helpful staff. Free wifi, ATM close by. Would stay here again especially if train traveller.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hi @jraulq ! Thank you for your stay and for your Survey. Good to read that you had a pleasant stay and that you would stay again with us for a next stay in our region. We will welcome you back with great pleasure :). BEST regards, Veronique Siegel, CEO

"A Great City Break"

5
02/10/2015

We spent three nights here to visit this lovely city. The hotel is in a very quiet location just five minutes walk from the Petit France area and all the main city attractions. The room was very comfortable and the breakfast excellent. It was our first visit to Strasbourg and the audio-guide available from the Tourist Office to tour of the city is highly recommended - it took us all afternoon and was very informative. If we were visiting again we would certainly stay here.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Morgan44Scotland, Great review, thank you so much to have taken the time to share your experience with the community of travellers of Tripadvisor. Yes, although we are located close to the train station, we are very Lucky, because the street is quiet. It's also good to know that you have appreciated the audio-guide of the tourist-office. The city of Strasbourg always tries to find enjoyable ways for visitors to discover our town and your comment will be shared with the tourism authorities. I hope that we will have the pleasure of greeting you back, maybe for a visit of the region of Alsace with its wine-road. We are at your disposal! with BEST regards, Véronique Siegel, CEO

"Would recommend it- definitely!!!"

4
25/09/2015

What a pretty foyer- small and old fashioned and done up so tastefully. Excellent staff -especially Veronique. We spent one night in Strasbourg and were happy with the room in the hotel. Small but neat and very nice bathroom. Most importantly they spoke in English and that was a great help!

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @rinathanadi ! thank you so much for your nice Survey and I am glad to read that you have appreciated the decoration of our hotel and the design of your bathroom. It's really important to us to have your feedback and we appreciate your comments which help us going forward. We hope to have the pleasure of greeting you back in Strasbourg and wish you a wonderful autumn. BEST Regards, Veronique Siegel, CEO

"Highly Recommend"

5
19/09/2015

We stayed two nights, one week apart, and both times very positive experience. Pleasant staff, nice rooms, not all rooms are the same, one;k;k time we had a tub and other stay we did not. One negative is the height of the tub. I am fairly agile and it was a bit of a struggle to get in and out. When making a reservation keep this in mind. One morning we had to catch a bus to Frankfurt, at 6:15, and asked if they could have a small breakfast ready for us before heading out and they did provide this for us. The breakfast buffet is superb. The buffet doesn't open until 6:00. A side note----Check out the restaurant Le Kuhn a couple blicks away. Quality of food outstanding, prices reasonable and service excellent. S

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Peg_C ! Thank you very much for your wonderful review and detailed review after your 2 different stays in our hotel. Breakfast is served from 6.30 on, but if we know it in advance, we always prepare an early morning coffee/tea for our guests who need to leave earlier. I hope that you had an enjoyable flight back home and would be glad to greet you again during another trip in Europe! with BEST regards, Veronique Siegel, CEO

"6 night stay"

5
13/09/2015

The staff hotel was very helpfull and pleasant. The hotels position was great as well as you are very close to the historic centre (15min. Walk) and still good take off place for driving around the Alcase region and the Black forest in Germany. We would definetely visit again!!!

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @kaykay7581, Thank you very much for your great comment. Your opinion is very important to us and we value your feedback after a quite long stay in Strasbourg (6 nights is way over the average length of stay in Strasbourg!). I stay at your entire disposal for any further help or question and hope to have the pleasure of welcoming you back in Strasbourg ! with BEST regards, Véronique Siegel, CEO

"Well placed & well run"

4
12/09/2015

Just a hop and a skip from the station, this hotel is handy for arriving by train and within a short walk of most of the old town sites. A very friendly welcome, comfy room and excellent breakfast make this a great choice for Strasbourg. What's not to like?

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @David_E ! Thank you so much for your nice review. Excellent location is definitely a hit, but it's not my responsability. But I take the "well run" for my team and I and I thank you very much for that. And this is a nice message on a monday morning... My week could not start better than that ! I hope to have the pleasure of greeting you personally during your next stay in Strasbourg and remain with BEST and warm regards, Véronique Siegel, CEO

"Excellent choice"

5
07/09/2015

This is a very warm friendly modern hotel located right in the center of Strasbourg within a walking distance to the train station and most of the places of interest. The hotel is on the one way street. It is a bit of a challenge to find it at first but after a few circling around we finally found the entrance. The reception staff was very friendly. They speak 3-4 languages each and always seemed eager to help with any question we had. Rooms are very well appointed. We stayed in the king room with two sofas. It was enough for 4 people. Bathroom was super small but clean and with a great shower. Breakfast is what won us all. It was a buffet style with high quality products and way above typical continental fare. We would highly recommend the hotel to anyone and would stay here again.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @LovePlanAndTravel ! Thank you so much for your stay and for having taken the time to post such a positiv review. I will forward your comment to our team with great pleasure. They are all doing a great job and a hotel isn't much without a good team. Thank you for them and we are all looking forward to welcoming you back again for your next stay or overstop in Strasbourg and Alsace. Wishing you a nice autumn, we remain with BEST and warm regards, Veronique Siegel, CEO

"Good hotel for a stay in Strasbourg"

4
07/09/2015

Best Western Monopole Metropole is a good hotel choice if you arrive at Strasbourg by train (no parking if you arrive by car), at less than 10 minutes of walk. The hotel personnal was friendly and professionnal and they took care of our luggages (we left them to the reception because we arrived too early and they put them in our room without we have to ask).. The room was modern, enough large for us and well equiped, with a very good wifi. For the hotel location, it was easy to go everywhere at Strassbourg by walk or by tramway (10 min of walk from "Ponts Couverts", 15-20 min of walk from Cathedral, a lot of restaurants between these points). The breakfast was good enough for us, with some fresh fruits, some choices of juice, coffee, bread, meats, cheeses, cereals and some hot dishes (2-3 choices, max). Not the best breakfast, but enough to start a day of visit. We really enjoyed our stay in this hotel and Strassbourg was a must in our european trip.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Aingell ! Thanks a lot for your nice review and I am glad to read that Strasbourg was a "must" of your european trip. As you came by train, you did not need a parking and could not see ours which is underground and closed 2 houses further than the hotel. Our private parking garage has 18 spots and is to be booked in advance with the room. We hope to have the pleasure of welcominr you back again and we remain with BEST Regards, Veronique Siegel, CEO

"Very satisfactory stay"

5
01/09/2015

Right from our arrival it was a very positive experience. The receptionist was very helpful, and a man drove our car into the garage. Good, clean room. Discount vouchers for sightseeing by river boats. Very good breakfast next morning. While we went sightseeing our luggage was stored in a room, free of charge. Excellent service. Carl

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Carl_R ! Thank you so much for having taken the time of this Survey. It is very important to us, to make sure you had an enjoyable stay and to know that we met your expectations. I stay personally at your entire disposal for any help I could provide and I remain with BEST regards, Veronique Siegel, CEO

"A very welcoming place to stay"

5
31/08/2015

We received a warm welcome on arrival and the high standard of customer service was there throughout our 4 night stay. The reception staff were very friendly, the team who worked the breakfast shift were very hardworking and the room was kept incredibly clean. Great staff, great location, excellent value for money.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Stella_G ! I would like to thank you very much for such a nice review and it's really good to read that you felt welcome and delight throughout your stay. The team is doing a great job and we value their work. I will share your comment with all the staff and be sure it is appreciated ! I hope that we will have the pleasure of welcoming you back again in Alsace and send you my BEST and warmest regards, Veronique Siegel, CEO

"Great on all accounts"

4
26/08/2015

We stayed 2 nights here and were very pleasantly surprised, we initially choose the hotel due to the location, close by the train station as this was how we arrived into Strasbourg. The rooms were clean and nicely decorated. The staff were very friendly and went out of their way to say 'bonjour' to our two little kids. Would stay here again and recommend to friends or family.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Lahorn ! Thank you very much for your very positive review, especially regarding the cleanliness. The staff attitude, well thank you so much for noticing it. I have to say that it's just something natural and they are all really committed to our guest's satisfacation. We hope that you had a safe journey back and are looking forward to welcoming you back again if your roads cross Alsace again. with BEST regards, Véronique Siegel, CEO

"Bed bugs - punaises de lit - chinches - bettwanzen - cimici"

1
23/08/2015

Unfortunately there's no way around what would be a zero rating, if Trip Advisor offered that option. When we first entered the room there was an unusual odor that I could not identify. But having been in hundreds of hotel rooms over the years, with lots of different odors, I just sort of filed it away in my brain. I noticed during the night that it was stronger around the pillows (which, by the way, were really lumpy and felt deteriorated as I squeezed them through the pillow case). The next morning we exchanged the pillows at the desk, but while we were out sightseeing I noticed what I thought were mosquito bites on my arm, though we had not seen any mosquitoes so far. Later, back in the room, it registered with me that the odd odor was greatly reduced, which I attributed to the pillow exchange. But when I woke up the next morning and got out of bed, I saw two things: 3 bugs crawling across the sheets, and more bites on my arm and torso. I fired up my iPad, went to Wikipedia and read up on bed bugs. Clearly that's what the insects on the bed were, that's where the bites on my body had come from, and, as it turns out, the bugs were also the source of the strange odor. We went to the desk, showed them the evidence and checked out of the hotel. I give the desk staff (and the manager) credit for quickly accepting responsibility and for not charging us for the second night (though they should have waived charges for both nights). They went out of their way to help us with our bags (we had segregated the clothes we had worn there so we could sterilize them later). But at the same time, it's clear to me that the infestation in our bed (and pillows) must have been there for a long time, given the odor that was strongly present. I assume their housekeeping staff had not been trained on watching for bed bugs, had not pursued the odor, and certainly had not been taking care of the rotting pillows. Even without the bed bugs, though, I have to say that this is not a great hotel. It's a large establishment in a gritty neighborhood near the train station. We had to park our car at the station and then walk about a half mile back and forth to the hotel. While the room is large enough, with a big bathroom as well, the tub/shower is absolutely treacherous. The tub is elevated off the floor, slippery and narrow, with no grab bar for entering and exiting when showering. It would be very easy to slip and fall in this tub. Also, the bathroom floor is raised above the level of the sleeping area, so in the dark at night it would be easy to trip while entering the bathroom. Finally, regarding the bathroom, there is no counter for toiletries, despite the ample floor space. We had breakfast at the hotel both mornings and I would call it marginal. It's a very crowded breakfast room, with limited food selections. The meat choices disappeared almost as soon as they were brought out, and then there would be a long wait before the platters were replaced. Staffing is obviously short, with many tables remaining uncleared while guests kept coming in to eat. There are a handful of pluses for the room which, however, don't offset the minuses. Unlike many European hotels, this one does have a regular closet rather than an armoire taking up scarce floor space. That left room for a couch and a small fridge. The room was air conditioned - a real plus in the 99 degree (37 C.) August heat. There was also an electrically operated sunshade over the window, which was welcome with the hot sun that rose early in the morning and set late in the evening.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear Sir, As previously expressed here at the hotel, and after per emails and phone, again, please accept my deepest apologies. As you know, your case was an isolated case which occurred in one room and on one day. It does not reflect the situation of the 81 rooms on an everyday basis. The room you were staying in was continuously occupied in the weeks before your stay and no insect was detected. The pest-control employee who went on site on the same morning has qualified it as a light contamination, which happened short time before (he said). He has treated the room totally and immediately. All rooms were checked and especially those next to yours. I have been personally sleeping in the room as a first guest to make sure it was ok. This is not a problem of cleanliness or hotel category. The insects travel with the guests and are brought in the luggage. The housekeeping staff is regularly trained and informed and, thanks to the hard work they do, your case is isolate. I am very sorry about this terrible experience and I apologize for the inconveniences. Also, I regret the different new issues you are writing about on tripadvisor now. Our customer-relation manager France and I stay at your entire disposal for any further help or question. With BEST regards, Veronique Siegel

"Great stay"

5
23/08/2015

Wonderful hotel, centrally located with very accommodating staff. Christian at the front desk is an extremely helpful and accommodating staff member. Breakfast was fantastic with many choices all included in the price of the room. During our recent stay in France, we stayed in four other Best Western Hotels and this one was the best in overall experience.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Max_C ! Thank you so much for your great review and for your confidence to our brand. Your comments are really appreciated and I will forward it to Christian with pleasure! I hope that we will have the pleasure of welcoming you back for a next stay in Strasbourg and stay at your entire disposal. with BEST regards, Veronique Siegel, CEO

"Gem in Strasbourg, France"

4
21/08/2015

Wonderful hotel with great staff. Rooms modern and well appointed. Terrific breakfast. Within walking distance of train station and all attractions. You will not be dissapointed with your stay there. A real gem.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @NOLY48 ! What a great review ! Thank you for qualifying us as a gem, even if we don't pretend to be luxurious. But we do try to do our best every day to make our guest's stay enjoyable and it's a pleasure to read that we managed to with you. I hope that you had a safe journey back home and am looking forward to welcoming you back again for a future stay in Strasbourg. with BEST regards, Veronique Siegel, CEO

"Comfortable with a reasonable price"

4
19/08/2015

I was staying there one night, it was comfortable and pleasant. The room is not spacious but well decorated and the breakfast is good, not many choices but very high quality. I love the big beautiful painting on the wall.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hello @Vocamquy ! Thank you very much for your nice review, regarding your recent stay in our property. It's good to read that you have appreciated the decoration, the painting :) and the breakfast ! We have different room decorations, but it has always something to do with our nice region and it's important for us to know if our guests appreciate the choices we make! I hope you had a safe journey back home and stay at your entire disposal for any question or help I could provide. with BEST regards, Véronique Siegel, CEO

"Great experience"

5
16/08/2015

The hotel is located well within walking distance of the old city and all the sights. The family room was comfortable even thought it was a bit crowded when we were all in the room. Breakfast was...

"A very nice hotel, Good old style and perfectly placed in the city"

5
28/06/2015

Extremely nice and helpfull staaf. Old style hotel with a perfect situation in the city. I got a very nice room in old Alsac style. they have a little bar in the hotel. You just walk 2 blocks and you are in the inner city, ýou walk 3 minutes more and you are at the bíg department store Gallerie Lafayette, i you not prefer to stop somewhere at the way for a beer or a glass of good wine.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Hello @thomasgA5416FE, Good to read your Survey :) Thank you very much for sharing your experience and it's a pleasure to read that you have spent an enjoyable time in Strasbourg. I hope to have the pleasure of welcoming you back in our hotel and in Alsace and I stay personnaly at your entire disposal for any help I could provide. Wishing you an enjoyable summer time, I remain with BEST and warm regards, Veronique Siegel, CEO

"Monopole-Metropole"

5
09/06/2015

We stay at the Monopole-Metropole every year when visiting Strasbourg. Everyone at the hotel is so welcoming and we are already looking forward to our next visit. The location is convenient for the city centre and the railway station. The rooms are very comfortable and the buffet breakfast is excellent.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Mark_P ! Thank you very much for having shared your BW Survey to the community of travellers of Tripadvisor. Your confidence is so important to us. Having you and your Mother visiting us every June for so many years is just a real pleasure. We value your feedback as we value your faith. We wish you all a very nice year and we are looking forward to your next visit in June 2015. Take care of you! very kind regards, Yours, Véronique Siegel, CEO

"NICE and typical place - Well located"

4
20/03/2015

3 mm from the railway station - very nice and typical hotel - I recommand this hotel to any trip proffessional or personnal with familly - very convenient when you travel by train - the service of car parking is excellent

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Isabelle_J ! Good to read that you have spent an enjoyable time in our hotel. Thank you for your feedback ! You're right, our underground garage is very convenient in the city center. Don't forget to reserve it in advance for your next stay also. The number of places is limited... We are looking forward to welcoming you back again for a next stay in Strasbourg and wish you an enjoyable spring time, BEST regards, Veronique Siegel, CEO

"Nice hotel"

5
04/03/2015

Nice hotel, convenient to the train station and the center of town, quiet, and a good value. This hotel is better than the ones that are right next to the train station. If you want something with a lot of nightlife, this probably isn't for you, but great for a business traveler.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear @Andrew_T ! Thanks a lot for your very positive review and for recommending our hotel for business travellers. You're right, night-clubs and bars are not directly in our street, which makes it quiet :) ! I hope to have the pleasure of welcoming you back for a next stay in Strasbourg, even for leisure, maybe a short-break in our very romantic city ?! Very BEST regards, Véronique Siegel, CEO

"Great Nights in Paris"

5
07/05/2014

My wife and I spent our first trip to Strasbourg at this Best Western and could not have been more pleased. Staff at all levels were very friendly and helpful. The provided breakfast was excellent with a wide variety of foods both hot and cold and everything in the hotel was very clean and orderly. Even the bed was very comfortable in light of a difference between American and European mattresses which tend to be thin foam on a platform compared to full size mattress and box spring sets. Location was also perfect for our trip as we were only a few blocks (walking distance) from the train station.

VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review
Dear Sir, Thank you very much for your review regarding your recent stay in STRASBOURG -and Paris maybe as well:). I am delighted to read that you have enjoyed our location, comfort of the beds and variety of breakfast items. Also, I would like to thank you especially for the comment regarding our staff. They are doing a great job and your comment is really appreciated from all of them. I hope that we will have the pleasure of welcoming you back again for a future stay in Strasbourg and I stay personnaly at your entire disposal for any help I could provide. Don't hesitate to contact me. I wish you an enjoyable spring time and remain with BEST regards, Véronique Siegel, CEO