Wellness- & Nationalpark Hotel Schliffkopf, BWSC

High up in the hills of the Black Forest and standing alone was our hotel where we stayed for two nights We were greeted by very pleasant reception staff and was given a high room very quirky in design with a balcony and a great view . We went for half board food was delicious and we were looked after by Mhruf orifzida who was genuine ,friendly and made our evening meals very pleasant . Highly recommend this hotel for relaxing in the pool and sauna or for short or long walks in the hills Baden baden airport is around an hours drive from hotel

I wrote to the hotel as requested advising that I would be arriving after 7pm. 3 instances sum up this hotel which is a shame but it is located in a beautiful area. 1. I arrived after 7pm. I waited for over 5 minutes at reception. There is no bell to ring. I eventually saw a staff member who looked for somebody at reception. A guy came out from the offices, no smile and asked in German what I wanted. Great start, especially when I had a case beside me. It told me the basics but did not even take from the resort tax. This was an embarrassment the next morning. If he does not like his job, he should go somewhere else. 2. The next morning, I was having a shower when a member of housekeeping walked in what I wanted. I told her I was finishing my shower and to leave me alone. It turned out that there was a sign or the door handle which I did not put out. I spoke to her later on advising my displeasure in German and I did not put any sign outside. It was a waste of time as she hardly spoke the language. 3. For breakfast, I spoke to a female member of staff who I believe is Spanish. (I had to search for somebody to talk to). In a mix of German and English, she advised me that I did not book for breakfast and that she could not help me. I told her clearly that I was not on a package deal and that my name was there for breakfast. She was not happy showing me my table. Why does the hotel employ such incompetent staff? It is a shame because it is a lovely hotel. The swimming and spa area are beautiful. Due to previous reviews, I decided to eat dinner elsewhere. I would advise anybody reading this to go for the walk of 4km. It is beautiful and certainly use the gym/swimming area. Apart from this avoid having contact with the staff members. You will enjoy your stay a lot more.

Nuestra experiencia en el hotel fue muy positiva por la atención y la profesionalidad que recibimos de Andrea Benítez. Tuvimos un pequeño contratiempo después de marcharnos, nos dejamos una cosa y Andrea nos ayudó a solventarlo para que pudiera resolverse de la mejor manera posible. Gracias a su amabilidad, profesionalidad y excelente atención, nos guió de la mejor manera para recuperarlo. Eso para mi marcó la diferencia y la experiencia en el hotel y es algo que quería reconocer. Our experience at the hotel was very positive, largely thanks to the attention and professionalism we received from Andrea Benítez.After our stay, we realized that we had left an item, and Andrea helped us resolve the situation in the best possible way. Thanks to her kindness, professionalism, and excellent customer service, she guided us through the process and helped us recover it smoothly. For me, that made all the difference and had a significant impact on our overall experience with the hotel. It is something I wanted to acknowledge and recognize publicly. Thank you, Andrea, for your help and dedication

A wonderful hotel situated on the marina with views across to Table Mountain. Close to many restaurants and well as the ferry to Robben Island. The bedrooms are extremely well appointed, and include tea and coffee making facilities, the bed was very comfortable, and there was a seperate toilet. Everything was well thought out, including good lighting in the bathroom. The food in the restaurant was exceptional. I have never seen a buffet breakfast with the number of choices that were on offer here. The evening meals were wonderful and there was really no need to eat out, especially if you had had a busy day. The staff were exceptional, especially Clint in the restaurant, who was extremely efficient and friendly. Nothing was too much trouble. We had room 110, overlooking the Piazza, however I would suggest that if possible you upgrade to a marina facing room - for a view of Table Mountain. We would not hesitate to recommend this hotel to anyone visiting Cape Town.

30mn for a hot chocolate, the brown hair women at the bar was disrespecful as possible, she served 3 table before us, laugh at my face when she saw that i can't speak deutsch Just a frustrated person who doesn't work at this place, not a place to be

Fantastic location in the middle of the national park with a wide view of the black forest. The formerly family-run hotel has been acquired recently by new owners which resulted into some changes - not for the better yet. The personnel has changed also - the new team has not yet reached the same level of attention, of caring and effectiveness - fortunately, the great wellness and fitness team is still the same! The food is of OK quality but outstanding as it used to be.

Set high up in the mountains, this hotel offers superb views (in clear weather) of the surrounding Black Forest. Very much a hotel for walkers and out door guests, however it is very convenient for those wishing to visit more of the Black Forest and Baden-Baden. The rooms are tastefully furnished but not tea or coffee making facilities which would have been nice after a day out. The swimming pool is nice and there are bathrobes and towels provided in your room. The bar (in September) did not open until 8pm, which we felt was rather late and if you wished to have a pre-dinner drink you were directed to the outdoor terrace which was ok, but could be cold. The restaurant is buffet style for starters and desserts with a choice of three dishes for your main. They are able to cater for dietary needs without too much fuss. Altogether a nice stay.

I was on a business trip and loved my stay at the Hotel. The rooms are a little bit older but very comfortable and clean. The wellness area is quit nice. The view from the rooms to the National Park are great. Breakfast is amazing and delicious. And I would recommend booking a 5 Course Dinner Menu with wine Pairings. It was just amazing.

The dinner service was very poor. For two consecutive evenings, we were sitting at the table for 40 minutes before we were served the starter, and even after we reminded the waiter for the third time, we were still waiting to eat. The dining experience was very unpleasant and stressful. Furthermore, drinks were not properly ordered, and no regard for having kids at the table, the kids' food came late too.