Hotel & Spa REGENT PETITE France, Strasbourg

I was so pleased with my stay at this hotel. The location was perfect; I walked to all of the major tourist sites, and the hotel was beautiful. My room was amazing; modern, clean great view, and comfortable. Breakfast was delicious and everyone on the staff helped me with everything I needed. I will come back one day and I highly recommend this hotel.

We were recently in Strasbourg at the end of a trip planned to be two weeks. We were not feeling well the day we arrived. We tested for Covid and were positive. The room was very nice. We felt well in a couple of days, but were still testing positive, so could not fly home. The staff took us under their wing and could not have been more helpful. They extended our stay at the same rate unlike our airport hotel which was almost double our previously booked rate. They helped us contact our airline, translated, made an appointment with an English speaking doctor so we could get a clearance to fly, changed our train reservations, made copies of documents and generally acted like personal assistants. We have been traveling over fifty years and stayed in hundreds of hotels. Never have we needed so much help. Not only did they provide the help, they did so without the slightest hint of impatience with our lack of ability to operate and problem solve in French. A lot of hotels have nice rooms and luxurious services, but a real test of a great hotel is when you have a personal problem and they step up and save your bacon.

This is the second time I go to this hotel because we loved it the first time. It is still as beautiful, great staff, perfect location. Things that need to change is the price of breakfast. It is an “ok buffet” which doesn't even include eggs and its €28, it is way too much for what they offer. Also the bathroom design is truly terrible.

Directeur d'exploitation, Directeur général at Regent Petite France & Spa, responded to this review
Dear isab538, It is such a pleasure to receive your rating further to your recent experience the Hotel Régent Petite France. We would like to thank you for coming back to our hotel and for the note regarding the breakfast rate. We were honored to welcome you again and we look forward to your next visit. With kindest regards,

The hotel is very basic in nature especially for the price one is paying. our room which was of a higher category was very ordinary and the bathroom was too basic and badly designed . The only redeeming factor about the hotel is it's location which is extremely central . It's more of a 4 star property and certainly not 5 star in my view

Directeur d'exploitation, Directeur général at Regent Petite France & Spa, responded to this review
Dear rohitgupta99, We would like to thank you for your review. We are sorry to read that your stay did not meet your expectations. DId you have the time to speak with the front desk regarding your room? Please feel free to contact me if you want to exchange about your stay. Best regards,

This was a beautiful hotel in a very historic part of Strasbourg. All Staff very kind and friendly . Lovely bar area. Very comfortable beds. We booked a suite for our family of 3 which worked out well for 2 nights but may have been a little small for anything longer. Great for 2 adults but slightly small for 3 or 4 adults but still good value.

Directeur d'exploitation, Directeur général at Regent Petite France & Spa, responded to this review
Dear clairehX5276RB, It is such a pleasure to receive your rating further to your recent experience the Hotel Régent Petite France. We taking good notes of your review. We hope to have the pleasure to welcome you and we stay at your disposal if you want to exchange more regarding your stay. With kindest regards,

Super! Very accommodating staff, they surprised us with a bottle of champagne for my birthday and a card. Nice breakfast, excellent service. Clean rooms. Ideal location. The couples massage was the best, we highly recommend Natalia and Marilynn from the spa for a massage ! Thank you!

Directeur d'exploitation, Directeur général at Regent Petite France & Spa, responded to this review
Dear , It is such a pleasure to receive your wonderful rating further to your recent experience the Hotel Régent Petite France. We were honored to welcome you and we look forward to your next visit! With kindest regards, Florence

Elegant hotel with top class service and very professional staff at all levels. Location is perfect for old city Petit France and a great selection of restaurants and interesting buildings. Just a joy of a stay to put the cream on a wonderful city. Many thanks to all.

Directeur d'exploitation, Directeur général at Regent Petite France & Spa, responded to this review
Dear , It is such a pleasure to receive your wonderful rating further to your recent experience the Hotel Régent Petite France. We were honored to welcome you and we look forward to your next visit! With kindest regards

Great service at this hotel, especially Marc, who does it all as valet, bellhop, and guide. Room was relatively basic for a five star hotel. Driving to hotel is a challenge, especially if you are using GPS. Best to call hotel while on your way so someone can guide you across cobblestone/pedestrian bridge. Solid breakfast included. A bit loud at night as sounds from restaurants nearby echo in the area, but everything is close by.

We decided to pay more than average for this hotel due to its excellent location. However, it was a big disappointment. The worst was the mattress which sagged in the middle causing a bad night's sleep. I would have made up a bed on the floor but their were no extra blankets. The shower leaked all over the bathroom despite repositioning the shower head in every direction. Our room had no view.

Directeur d'exploitation, Directeur général at Regent Petite France & Spa, responded to this review
Dear Mammapoodle, First of all, I would like to thank you for the time you took to wrote the comments. I am sorry to read that you did not enjoy your stay in our hotel. Regarding the mattress, we could have move you in an other room, for you to have a better night. The front desk team is always available to help you feel better in your room. As our building is historic, we do offer different view. I am sorry to read that there was a shower leak, did you tell us as we could have fix it with the engineering department ? We hope to have the opportunity to welcome you for a futur stay with us and let you enjoy a better experience than last time. I stay at your disposal if you want to talk about it, feel free to contact me directly by email at : direction@regent-petite-france.com Sandrine Hugonot

We received a very warm welcome from the Directrice and the receptionist. A smooth and efficient process. All the staff are very welcoming and provide a great service. We had a deluxe room which was very well appointed with a balcony and nice views. It is well placed for the sights of old Strasbourg but just removed sufficiently to avoid the hustle and bustle, (100mtrs).