Best Western Plus Hotel Villa D'est

Friendly staff, great location easy to walk to the centre. Good breakfast. Comfortable bedroom.

During my stay at this Best Western Plus hotel, I woke up in the middle of the night because I heard loud dripping and running water in my room. When I went to the bathroom, I saw brown dirty water coming through the ceiling and even through the electrical ceiling lights. The bathroom was flooded, the water dripped onto me, and in that moment I was genuinely afraid there could be a serious, potentially life-threatening electrical risk. I contacted the fire department as a precaution and had to pack my belongings and change rooms in the middle of the night. I have attached a video of the incident. It shows the brown water coming through the ceiling/lights and flooding the bathroom. What made the experience even worse was the condition and handling afterwards. Some of my belongings in the bathroom were affected by the dirty water, including my toothbrush and electric razor. While packing, I also found foreign underwear and socks under the bed, which was another serious hygiene issue. The follow-up was extremely disappointing. I had to discuss the matter at length at the reception and follow up again by email before the affected night was refunded. Since this was a business stay, that refund only reduced the corporate travel expense and did not compensate me personally for the belongings affected by the dirty water. When I later noticed that my electric razor no longer worked properly and asked the hotel to cover the replacement cost of approx. EUR 80 against receipt, the hotel refused and considered the matter closed — even though I had already mentioned in my first email that the razor had been affected by the dirty water. Brown water through electrical ceiling lights, a flooded bathroom, water dripping onto me during the night, a room change in the middle of the night, foreign underwear and socks under the bed, and poor complaint handling afterwards. For a Best Western Plus hotel, I find this absolutely unacceptable.

This hotel was so cute and charming. The staff was very friendly and helpful. Our room was very cozy, and included a towel warmer which was wonderful in December. The walk to petit France was not too bad, it was about 1 mile and took us 29 minutes. The hotel is also only about a mile from the main train station. I would definitely stay here again.

We stayed at this hotel for one night a few days ago: 2 rooms (132 and 133), 2 adults, 2 teenagers, and a dog. I honestly don't understand why this hotel gets such good reviews. On the plus side, the staff were friendly and helpful, the ground floor reception and restaurant were spotless, breakfast was nice, and the coffee was excellent. But the problems far outweighed the positives. The rooms were tiny, as were the bathrooms. The lift was so small it could only fit one person with a suitcase (thankfully, we were on the first floor). Both rooms stank of old, filthy carpet. The mattresses were completely worn out and collapsed, making it very hard to sleep, making creaking noises throughout the night. We all woke up aching. Worst of all, the showers and wash basins were covered in black mould. Disgusting, and unacceptable - it's obvious that maintaining cleanliness is a major challenge for this hotel. The paid nearby parking was terrible: an underground facility in a property around the corner. It was dark, dingy, and in the morning I found my car completely surrounded by a large puddle, soaking my shoes and socks (it was dry the night before). And although the staff were pleasant, upon checkin, I was refused use of their luggage trolley - apparently it's just for display, just standing there at the reception. That's simply unacceptable. It's clear management thinks it's fine to charge guests while expecting them to sleep in smelly rooms, shower in mould, and deal with dreadful parking. Never again.

Stayed here with family for 2 days during the Christmas market season. The hotel is not far from the train station, but the location is not the best - real lack of places to eat around it. You have to walk 10-15 mins to go anywhere good. Room was clean and had requisite amenities, but the entrance into the room was awkward, especially with luggage (which there was no real space to store). The bathroom sink was also very awkward to use for washing the face since the faucet protrudes too far right over the sink. There was a thermostat on the wall, but apparently it doesn't control anything - we had to ask the staff to help and they pointed out there is a radiator that you can dial up or down. Would have been nice to know at check in. Otherwise, it was fine. Breakfast was decent.

Fantastic old charm hotel. Beautiful lounge, lobby and rooms. Staff is very friendly and helpful. Room was located at a main intersection and was very quiet. Bathtub was fantastic to have soak after a long day. Just wish breakfast was included with the stay.

The personal are open mind people very easy going the room are not so big but very well appointed very clean They have a lobby, a bar and of course a breakfast room Position of the hotel is great for people with a car 1 min from the highway and really not far from downtown

We enjoyed staying at the Best Western Plus Hotel Zürcherhof. The location is wonderful making it easy to to visit Zurich's main attractions in a few minutes walking time, including about a 15-minute walk from the train station. It is located in the very nice pedestrian Niederdorf area mentioned above with nice restaurants and shopping just minutes away. They make you feel at home with a friendly and helpful staff, a nice breakfast with made-to-order eggs, free mini-bar with beer and drinks, and free deserts and ice cream available in the lobby. The rooms are smaller but very comfortable with modern conveniences and good Internet.

well appointed rooms, clean and comfortable. Homey, personal atmosphere. The staff will do its best to accomodate you. Always a pleasure to go back. Nicely situated - public transport nearby. Only a fifteen-twenty minute walk to the town centre and ralway station. Various good restaurants closeby, gourmet and regular. a good place to be

I am very impressed by the quality of service, location, and price. The recipient is so professional, kind, and friendly. The most important point is that staff can speak english . Cozy and so clean. 20-minute walk from main train station Highly recommended.

First off - there is no place designated to park a car to unload luggage. There is however a sign saying don't park here. Parking garage - several blocks away - is very scary. Underground - no lighting. Then you have to walk past homeless people sleeping on the sidewalks to get to the hotel. Ick. The elevator is the tiniest I've ever seen. You cannot put two people in it at the same time. The room was large and clean though, and it was quiet. Freeway access was easy. There are a few good places to eat within walking distance.

Lovely place to stay- away from the touristy are of the Petite France, yet only a fifteen minute walk there. Quite a few nice restaurants in the area with mainly locals who go there - not your usual tourist traps.The hotel is small, with a slightly oldfshioned air about it - none of your hyper-modern dark corridors and minimalist design. Friendly, smiling service. It feels a bit like coming home. There's also a smlall spa and if you let them know in time they'll switch the sauna on for you. Twenty minutes is all it takes. Breakfast is varied, with your usual bacon and scrambled eggs, then hard boiled eggs, small selection of cheeses and cold cuts, fruit, seeds, muesli, juices, breads and pancakes.

This is the best place to stay in Strasburg. Very clean and has beautiful clasic decoration. Stuff are so polite and hospitable and at chek out time, they have a surprise gift for me that encorage me to come back to this peacful place. It's located at the heart of city and you can walk and enjoy.

Small hotel 15 mins walk from the town old centre. Public transport nearby. Good restaurants nearby from gourmet to pizza, and pub meals. Rooms are clean and well appointed though the standard rooms are small- having said this, in France this is often the case.. I recommend the Superior category, unless you are going to be out all day, in which case all the rooms are comfortable and quiet. A small room-service menu is available for when you are too tired to go out. All in all a good experience.

Location convenient. The lift was claustrophobic ,so small ,that it could barely accommodate 1 person with suitcase .Classic room was so small, that you've to move the chair to open wardrobe loosing access to the bed the same time. No fridge in the room, tea and coffee facilities hidden in the wardrobe. One complimentary bottle of water for two guests. Staff competent and friendly. Breakfast room is quite nice and the breakfast is very good, only two waitresses working on Sunday are not enough for smooth service, but they were doing their best ,setting and cleaning and disinfecting the tables efficiently, On Monday when there were fewer guests the male waiter (age more less 50-60 years old) didn't bother to disinfect the tables. You can leave your car in the garage ,but getting there in and out is not easy ,if you are not fun of street games.:). Cost 15€ per day.

This hotel: wow!!! Unbelievable how service oriented every employee is. It felt really great to be there. And walking distance from most attractions. Very clean rooms. Very comfortable beds. I definitely will be back!

The rooms are really cozy and beautifully furnished and they are VERY well cleaned. There are however a few (little) things you do not expect from a 4 stars hotel: for once, our two rooms did not have a proper shower. We had in fact two rooms on the last floor, just beneath the roofs and they had only a bathtub in which you must sit in order to be able to use the shower...it is ok for younger people but for elder people who expect the confort of a four stars hotel it can be a bit unconfortable. I do not know if all rooms are the same though. What I did missed was a little fridge to store some of the food we bought (not such a terrible thing, but something you do expect in a 4 stars hotel). The whole staff is extremely kind and always ready to help. In the evening, though, there is only one single person who needs to both hold the reception, take care of the bar and of any potential customers who wish to eat something small. It sometimes seemed like too much work for one person alone. Lastly, the hotel is certainly not located any close to the city centre. Walking fast you indeed can reach the cathedral in about 15 minutes but the area of the hotel is clearly a suburban area and the road that gets to the centre can appear quite long to elderly people.

Stayed for 3 nights for the Christmas markets in December. When we arrived we had to move room as the shower was so small that I couldn't stand up in it. The staff were nice and moved us to a room beside reception. The room we moved to was quite spacious, and very clean. The bar in the hotel stayed open until 1.30 a.m which was very good for a drink on the way back from Strasbourg city centre. The hotel is about a 10 minute walk to the city centre and ideal for people interested in walking. Maybe not ideal for elderly people or people with mobility issues. Overall a very enjoyable stay and would definitely return.

Visited fro the Christmas Markets which are very good and would recommend. We stayed st the Hotel for 3 nights which was very comfortable and welcoming. A slight walk to the Center but no great distance. Unfortunately, we were affected by the French Industrial Action on our return journey. We would especially like to thank Denis on reception for helping us to obtain alternative transport from Strasbourg to Paris in order to connect with our booked Eurostar Train (which was running to schedule). If ever you have the opportunity to visit Strasbourg then we would highly recommend the city as a destination.

Our arrival at this hotel after a long journey from Lyon was very welcoming. Unfortunately the room we were given proved inconvenient for my wife so the hotel quickly found us another which was much more suitable. The hotel is a nice size, very tastefully decorated and furnished with a lovely breakfast room, bar and decked garden. Our room was lovely with an excellent bathroom, efficient aircon. and was well equipped. Although the hotel is on a busy road it is well sound proofed and a good nights sleep is guaranteed. Breakfast is excellent and the range and quality on offer gives a very good start to the day. Although the hotel is located outside the main town it provides a nice walk in and a chance to see a different area. A big bonus is the quality of the personnel. From the manager down you could not find more helpful, cheerful and attentive people and the young lady in the breakfast room is a star with her memory for names and likes. This is a lovely hotel in which to stay and enjoy the beautiful city of Strasbourg.

The hotel is very nice and newly renovated so the rooms are really nice and clean. Aircon was working OK, but the vents were pointing downwards from the ceiling at the foot-end of the bed = it did not cool us that much The breakfast is EUR 15 per person and considering the options offered, this is just too high. Staff is very polite and helpful and all seem to be speaking English as well. The city centre with pedestrian streets is not more than 10-15 minutes walk away from the hotel. All in all a nice hotel to visit

The front desk was friendly and helpful. It is about 20 minute walk to train stations. The room are very small, but clean and updated. Only a hot water in room for coffee or tea. The room was on the street but the noise was not bad , so we could open the window must of the time. No mini fridge which was a disaportment . The city is an easy walking town . Visit Petite France and walk along the Rhine . The I are lots of shops. Be sure to visit the chathreal the stain glass is amazing.

The food was so amazing we went back three days in a row. We tried several different dinners: Lasagna, gnocchi, roast lamb chops, veal, cannaloni, roast chicken, risotto, and creme caramel and Panna Cotta. All were excellent. They also had wood oven pizza that was excellent. The red house vine was very good. The ambiance added to the charm with both outside and indoor seating available. It is a couple streets away from Termini Square. The prices for main corses ranged from 7 to 18 euros. I highly recommend this restaurant. Service also was excellent, especially Catalin. You will not be disappointed!!!

I spent 3 nights in Strasbourg and as usual I stayed in Villa d'Est. Perfect position (close to Gare Strasbourg Ville, 20 minutes walk from Cathedral, close to the north ring). Clean rooms. Perfect service. Good breakfast. I recommend it

Stayed at the Best Western Plus Hotel Villa d'Est during our recent visit to the Strasbourg Christmas Market. This is a cute little Hotel with much charm. Hotel is very well maintained. Staff are very accommodating and helpful. Our room was just perfect for our needs. Breakfast buffet was very good. Great selection and well serviced. Hotel also has a cute little bar that is quiet and convenient. The Hotel is a little out of the way however if you like to walk, it is a pleasant 20 minutes to the old town, Cathedral and Christmas market. Would not hesitate to stay here again.

We stayed here for 3 nights as we took in the beautiful Christmas markets in Strasbourg and Colmar. The location was perfect - an easy 15 min walk from the train station (or a 5 min taxi ride) and a 10-min walk to get to the island where the markets are. The breakfasts were wonderful and the woman who takes care of the petit dejeuner (breakfast in French) was amazingly helpful. On our second day, she had remembered what my wife liked in terms of tea and had an extra one already prepared for her. The food was plentiful, fresh and very tasty. We had a room on floor #2 and it was quiet and comfortable. Even though we were adjacent to a street, there was no noise to bother us at night. The folks at the front desk were extremely helpful prior to our visit and while there with getting us the information we needed to make our stay memorable. All in all wonderful place to stay - merci beaucoup to the team at Villa D'est!!

We booked two bedrooms for exactly the same price for us (couple) and for our befriended couple ... but the difference between the rooms booked was huge, espacially the space (difference of several square meters) and the furniture (one room had armchairs and a table, the other none). At our insisting request, we were proposed another room that was more or less the same than the room of our friends. - At our checkout though, we were requested another 30€ per night, as we apparently upgraded to a superior room ... which we could finally avoid, thanks to the very kind lady at the reception. This solved, there were still other problems: - although the tiled floor of our bathroom was really freezy (and I mean that!), there was no possibility to get slippers ... in a "Best Western Plus" Hotel! - our bathroom wasn't properly cleaned as there was still water left on the sides of the bathtub - the bathtub had no shower curtain or equal, so imagine the mess on the floor - although a massage service is provided upon request (reservation requested "at the most two hours prematurely wished" as says the Guest Directory, french text had the same wording), we were told they could only book a massage session for two days(!) later, as it is provided by an external service. - sauna had to requested at least half an our before, because it has to be started ... the Directory says it's at disposal 24/24 - for the breakfast: * deepfreezed bread was still cold inside, because not long enough in the oven ... the waitress in charge just grumbled something and disappeared * one day there was quark cheese, the other day not, although there were still cereals proposed (so only possible to eat them with milk or nothing at all) * no fresh fruits * when eggs were gone, there was no replacement Only good point: except for the one waitress in service on Sunday, all of the staff was very kind and tried hard to manage these complaints. There's finally no reason to stay there anytime again.

Overall a really pleasant hotel with good staff and reasonably well located. parking can be difficult. On arrival, we changed room by upgrading to get a larger bathroom (pretty good) and a much bigger room. You may want to do the same. There is an intimate bar and a small outdoor area. Quite pleasant for a "sundowner". A few negatives - very limited parking except within a very tight (scary) underground car park several hundred meters away - and at 15 Euro I consider it expensive. The hotel's stairs are very tight and steep, so get the lift. The lift is small so expect a couple of trips if you have luggage. A taxi ride back from the cathedral (worth seeing) was 6 euro. A nice 15 minute walk there. The negatives mentioned are rather minor and would not stop us from staying here again.

Small(ish) hotel at 10 minutes walking distance from the city centre. Room was on the small side but fine for a short stay. Bathroom was modern. Room and bathroom were both clean, comfortable bed. Wifi was good. Breakfast was fine, with just enough choice.

Usual friendly welcome in this nice hotel close to main railway station and max 15 mins walk from downtown. great contineantal breakfast. Small rooms, but clean and warm even in this cold winter. this time I tried also the fitness center: small as well, but equipped with a sauna and all the other tools needed to keep you in good shape

Overall a nice hotel, decent size pleasantly decorated room with a comfortable bed and good en-suite facilities.. All the staff are very pleasant and helpful. Very good breakfast buffet ,just a little on the expensive side. Secure parking available at a reasonable rate and only 5 mins walk from hotel. Bar prices are higher than expected so drink in the local bars and restaurants.

I've stayed in numerous hotels across Strasbourg and must say that Hotel Villa d'Est is one of the best. On arrival the receptionist was happy to speak English, something some staff in some French hotels do with some reluctance! I must say I found the reception staff immensely helpful throughout my stay. The room was pleasant, but quite quaint or even feminine in its decor. None-the-less, it was a relaxing room in which to stay for two nights. In fact, my only criticism is that the shower head is not mounted high up in the bath and so it's not possible to shower standing up. This reflected the old-fashioned style of the room, but it was frustrating. The breakfast is excellent with a wide range of food, hot and cold, which will suit most palates. Recommended and I would return.

We stayed in this hotel during December the room were nice not too big not too small. The breakfast was delicious we did enjoyed it. The hotel is a bit far from the center we had to walk every day for about 10 to 15 min in order to get there. The walk is good but if it raining or windy it isn't soo pleasant