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Hotel des Vosges, BW Premier Collection

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3 Place De La Gare, Strasbourg, 67000 France
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PHONE : +33 3 88 62 62 30
4.2 / 5
141 Reviews Tripadvisor
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Hotel advantages

Air conditioning in the hotel
Childcare service
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Free Wifi
Multilingual staff
Bathrobes
Hair dryer
Iron and ironing board
MINI-BAR
Refrigerators
Green Key Label
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LABEL_FAMILLE
LABEL_BUSINESS
LABEL_ANIMAUX
The strong points

Description

On the Place de la Gare in the heart of the Alsatian capital, the Hotel des Vosges, BW Premier Collection, Strasbourg, France, has regained its nobility between contemporary notes and historical detail, a four-star that plunges back into the splendour of the 1930s while offering thoroughly modern comforts. Bathed in an Art Deco mood of noble materials and shimmering colour, its rooms wear a clean, casual style in pastel tones touched with black and brass, with a fitness space, a brasserie serving local-leaning cooking, a hidden bar, and three seminar rooms for events of up to a hundred and twenty. Strasbourg gathers its old town on a island ringed by the river Ill, crowned by the rose-stone Gothic cathedral with its astronomical clock and watched over by the timbered houses and canals of the tanners' quarter of La Petite France, with the glass parliament buildings of the European institutions a little beyond. Come December the squares fill with one of the oldest Christmas markets in Europe.

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Customer reviews

Travellers choice
Tripadvisor
4.2
based on 141 guest reviews
Excellent
80
Very Good
32
Average
17
Poor
6
Terrible
6
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Lovely and well located hotel"
594eileenh, 22 Septembre 2026

We spent two nights at this hotel. It is very well located - close to the station but an easy walk into the city. Everyone was very friendly and helpful. Our room was clean and had everything we needed. We thought the quality of the breakfast was very good with plenty of variety. Very happy to recommend this hotel.

"Water stuck in Bathroom + Very rude Receptionist"
mali75dk, 11 Septembre 2026

Basin in the Bathroom was stuck causing water to stand and not drained making it very difficult to use if not impossible to use. Shower was with curtain - so all water ran out during the shower making bathroom impossible to use after the shower. Receptionist was highly rude and unprofessional. This is not the standard and professional service you expect from this quality of Hotel and the price they charge.

"Care and kindness"
Rodney M, 16 Août 2026

Care and kindness! This year we again stayed, this time for two nights, after a river cruise and were again delighted. Great location, professionally run with friendly staff, This time we both had health issues especially on the Saturday morning. However the front of house team and the two cleaning ladies went way beyond what one would expect from hotel chain staff. Kind and promptly helpful. Thank you all.

"Ok stay"
kamalp670, 27 Mai 2026

Stayed two nights and there are positives and negatives about my stay Firstly the staff are friendly and the rooms a super spacious However the rooms can pick up a lot of noise from outside as the station is opposite and appear to have people drinking on the green The gym is also non existent Central location so can get to every central location quickly

"Great location"
gavin123, 30 Mars 2026

Great location for the train station only about 4 minutes. We had a great room being upgraded from a comfort room. Both the room and bathroom were spotlessly clean. Reception spoke good English and were helpful. We had a good nights sleep, no noise at all. Would recommend.

"Fine"
LMK63, 08 Mars 2026

The hotel was fine though didn't seem like a 4*. Breakfast disappointing for me. I love crepes and pancakes but they were stone cold with no means to warm them. Check you can get in the high sided bath ( no hand rails) as the shower was over the bath and I just couldn't risk climbing in it.

"Treat yourself to a great hotel"
J3251CQsimont, 13 Décembre 2025

We came here for the Christmas markets and chose this hotel (from Eurostar holidays) due to its location. A wonderful hotel just a stones throw from the station. The staff were most welcoming on our (tired) arrival and the lobby area was superb. The lift was something else - as well as modern lifts the hotel has what is believed to be the oldest lift in Strasbourg; very much art nouveau in style and a great talking point. We stayed in a suite and the space and quality was excellent. The bathroom in particular, with twin sinks, a rainfall shower (huge) and a bath was immaculate. A very welcoming hotel (not cheap, but VERY quiet) in a great location.

Owner Response, 13 Décembre 2025

Thank you very much for sharing such a wonderful and detailed review. We are delighted that you chose our hotel for your visit to the Christmas markets and that our location near the train station met your expectations. It is a real pleasure to read your kind words about the warm welcome from our team upon your arrival, as well as your appreciation of the lobby and our historic Art Nouveau lift, which is indeed a unique feature and always a great conversation piece. We are also thrilled to know that you enjoyed your stay in one of our suites, particularly the spacious layout and the immaculate bathroom with its twin sinks, rainfall shower and bathtub. Your mention of the calm and comfort of the hotel is especially rewarding for us. Thank you once again for your recommendation. We truly hope to have the pleasure of welcoming you back to the Hôtel des Vosges on a future visit to Strasbourg. Kind regards, The Hôtel des Vosges Team

"Charming, amazing staff, great location"
benmR8704QM, 02 Décembre 2025

We were visiting for 1 night as part of a trip to see the Christmas markets. This hotel was perfectly situated just a few minutes from the train station and walkable to the centre of the city. The hotel was charming from the minute we walked in, beautiful decor, clean and well maintained with a real highlight being the original elevator. The Christmas touch of complimentary christmas spiced tea was really cute and truly set us up for a magical trip. The room was beautiful and charming with really comfortable beds and a surprisingly large bathroom. The staff were very helpful, even offering to talk each guest through their recommendations of the christmas markets and a route to see as much as possible. The only downside was that the sauna was an uncharge, and a steep one at that. Otherwise we had a lovely stay and would definitely revisit.

Owner Response, 02 Décembre 2025

Thank you very much for your lovely review and for choosing the Hôtel des Vosges for your Christmas market getaway. We are delighted to read that you enjoyed our Art Déco atmosphere, the comfort of your room, the Christmas touches, and especially the warm welcome from our team. Regarding the sauna, please allow us to clarify this point. It is indeed clearly indicated that the sauna is available only upon reservation and on demand. This operating mode is essential today: keeping a sauna heated permanently would not only be an enormous energy waste, but also irresponsible from an environmental perspective. For these reasons, and in line with our Green Key / Clef Verte commitments, we heat it only when requested. We fully understand that this may differ from other hotels, but this approach allows us to avoid unnecessary energy consumption while still offering a high-quality wellness experience. We are sincerely pleased that you would consider staying with us again, and we would be delighted to welcome you back for a future visit in Strasbourg. Warm regards, The Hôtel des Vosges Team

"One night in Strasbourg"
eileenbZ6063OL, 21 Novembre 2025

Stayed one night at the end of our rail tour of Switzerland.Excellent location across the road from the station and a short walk from Petit France and the cathedral.Nice room with a view of the cathedral.Comfortable and quiet.Friendly welcome at reception and a decent enough breakfast buffet

Owner Response, 21 Novembre 2025

Thank you so much for choosing the Hôtel des Vosges for the last night of your rail tour and for taking the time to share your feedback. We are delighted that you enjoyed our excellent location just opposite the station and within a short walk of Petite France and the cathedral. It's wonderful to read that you appreciated your comfortable, quiet room with its lovely view, as well as the friendly welcome from our reception team and the quality of our breakfast buffet. We hope to have the pleasure of welcoming you back on your next visit to Strasbourg. Kind regards, Hôtel des Vosges – Strasbourg

"Be Careful Of Bait Switch Photos To Not Get Unclean And Bad Room"
MotherTravels, 28 Octobre 2025

Paid extra for suite with dormer windows and wood flooring on 6th level which has been the room I always stay in, room 604. I called front desk beforehand to confirm its availability and was told that I would get the room that I book online, and the pictures on the website confirm dormer king room with canopy curtains and wood floor. However, the hotel changed my room to the one downstairs, room 504, and gave another couple our booked room. What we got instead was a smaller room that is missing a television facing the sofa, and only one tv placed on the side wall not facing the bed nor the tv as if this room only has one, not two tvs as seen in the photos on the web site and confirmed booking receipt. Also, there is no space for luggage rack, the closet is too small, the safe cannot hold anything but a wallet so no place to secure laptops, and even worse, the room is absolutely dirty, filthy, replete with a stain ridden sofa, and every mug and drinking glass was previously used and NOT washed but set atop a tray sticky with jelly residue. The sofa looks urinated on by a child who wet the bed in sleep, making a one meter length giant puddle, and god awful seminal stains. Having seen the embarrassing state of uncleanliness which includes soap residue in tub that was not washed nor sanitized, plus chipped sinks and sink glasses smeared by toothpaste residue and the bottom internal part of the glassware caked by toothpaste and saliva. After seeing how horrendous the housekeeping makes the room uninviting, possibly dangerous with poor hygiene, I appealed to the front desk reception to please restore the original booking to room 604 but she said she is alone and can't do anything, not even provide sheet and blankets to cover up the stained sofa because she can't leave the front desk for any reason since alone, and at best all I could expect was maybe a chance to speak with management the next day. At that point, I said, "you're comping breakfast, a sauna, and reimbursing, and adding points for this deception and failure of good hospitality standards," and she nervously laughed and said that nothing would be done. Frustrated, we took a long walk, hopeful that someone from downstairs would clean up the tub which I can't use when it was not washed and not hygienic cleaning sprays could be provided for me to do maid service. Yet, at 11PM, we were finally provided a blanket to cover the stained sofa. I will have to use all my antibacterial travel bottle and lose the use of handtowels to act as cleaning rags to scrub the filth off the tub myself at midnight. And this is how a diamond member guest is treated. It's unfair and illegal to bait and switch promised room, and a disappointment that hurts what was intended to be a romantic anniversary splurge 6,000 miles from home. When people travel this distance for a specific room, and arrive jet lagged, they should not be cheated what their good money booked and paid. And when the staff is overwhelmed, rather than be aloof and avoiding a problem to immediately resolve, a sincere apology would be nice instead of "can't do anything, that's the way it is" because that's really like flipping the bird, adding salt to wound.

Owner Response, 28 Octobre 2025

....... We hope you will find an establishment in Strasbourg that better matches what you are looking for. regards, The Hôtel des Vosges Team

"(Not) Executive Standard Room"
Olga S, 26 Août 2025

We booked executive room with two separate beds. Firstly we were given small room with a single double bed, despite receptionist knew about our request made in advance, and she was convinced she was giving us the correct room. Then, we were offered a standard twin room for the first night as apparently the hotel was full. We received a refund of £31 as an acknowledgement of hotel mistake with the room. The following day, we were offered a room which was meant to be executive. There were two separate beds and in terms of room size, it could be called "executive" but nothing else! It seemed we were given a room which wasn't fully furnished, possibly as the hotel ran out of rooms to suit our request in terms of bed layout. There was only one armchair and a small desk in the room so no space to put much on the desk taken by a kettle with set of cups and glasses, and teabags. No option to comfortably unpack personal items like makeup, neither in the bathroom (no cupboard under/along basin) nor in the room. Shower gel has finished on our second day despite cleaners were meant to make the room up. As such, the experience was definitely not as expected to be in an executive room. We were certainly overcharged. I feel that if there was a problem with larger room with two separate beds on arrival (although the hotel confirmed twice that it would be available) then they should either offer us two separate rooms, possibly interconnecting (I know there were such) or arrange an alternative room, fully furnished to executive standard. Since it has not been the case, we should be offered larger refund - we paid for executive room with breakfast but sadly have not received the executive room. Although the hotel is nice, well located, staff very pleasant, kind and helpful, our experience has been overshadowed by hiccups with the room we received.

"Lovely hotel - great location"
Paul G, 16 Juillet 2025

This is a delightful hotel, spotlessly clean and in a great location close to the central train station and Petit-France.

Owner Response, 16 Juillet 2025

Thank you for your kind words! We're delighted you enjoyed your stay and appreciated our great location in the heart of Strasbourg. We hope to welcome you again soon at Hôtel des Vosges – Best Western Premier Collection. Best regards, The Hôtel des Vosges Team

"Well located hotel with some improvements needed"
gaa0805, 27 Mai 2025

The Hotel Des Vosges Strasbourg boasts a convenient location, situated very close to Strasbourg's main railway station. This makes accessing nearby attractions such as Petite France and the Cathedral a breeze, as both can be reached easily on foot. Our stay included an executive room, which impressed us with its spaciousness and tasteful decor. However, there were a few issues that brought down the overall experience, leading to a four-star rating. Firstly, the shower enclosure in the bathroom was not fully surrounded. The open design caused water to splash onto much of the tiled floor, creating a messy and potentially unsafe situation. This aspect of the room definitely requires attention to improve guest comfort. While we had booked a stay that included breakfast, we were slightly disappointed by the limited selection available. Compared to other hotels we visited during this trip, the variety of options was noticeably fewer, leaving us wanting a more comprehensive breakfast experience. Another drawback was the room's lack of a view. The windows were frosted, and during our stay, a concrete wall was placed outside, which became the sole view from the room. This arrangement felt restrictive and detracted from the ambiance of our stay. In summary, Hotel Des Vosges Strasbourg offers a prime location and well-decorated executive rooms but falls short in certain areas such as bathroom design, breakfast variety, and room views. With some improvements, the hotel could easily offer a five-star experience.

Owner Response, 27 Mai 2025

Thank you for taking the time to share such a detailed and constructive review of your recent stay with us at the Hotel Des Vosges Strasbourg. We're delighted to hear that you enjoyed our prime location near the train station and the charm of our executive rooms. Your appreciation of the spaciousness and decor is very encouraging for our team. We also sincerely thank you for highlighting the areas where we can improve. Your feedback regarding the shower design, breakfast variety, and the room view has been shared with the relevant departments. These are all aspects we are actively working on as part of our ongoing commitment to enhancing our guests' experience. Finally, we are truly grateful for your kind words suggesting that we have the potential to offer a five-star experience. While this is not our claim or pretension, your encouragement is very much appreciated. Warm regards, The Hotel Des Vosges Team

"Best breakfast ever and service was super helpful. ❤️❤️❤️"
meio343, 12 Mai 2025

Outstanding experience! Super helpful staffs at the reception and very welcoming. Breakfast bar was superb, loads of choices from breads to cheese and beverages. All staffs were friendly! Will return to this very French place next time we visit the city again . Merci Beaucoup.🙏🙏🙏

Owner Response, 12 Mai 2025

Thank you for sharing your wonderful experience at the Hôtel des Vosges! We're thrilled to hear that you enjoyed our warm and welcoming reception, as well as our extensive breakfast bar, featuring a wide selection of fresh breads, cheeses, and beverages. Our entire team is dedicated to providing an authentic French experience, and it's great to know we met your expectations. We look forward to welcoming you back on your next visit to Strasbourg, where you can continue to enjoy our charming ambiance and personalized service. Merci beaucoup et à très bientôt ! Best Regards, The Hôtel des Vosges Team

"Some rude staff!!!"
FrankyBark999, 27 Avril 2025

The hotel ist ok, the location was suitable for us. The breakfast is basic and the hot selection was cold on our first day as the bain maries were not working. The staff in General were friendly apart from one person called "Loan". After paying cash, she didn't want to provide a receipt until checkout day. Then upon checkout, she again told us the system could not print a recept. We insisted and her colleague printed us a receipt, no problem. She is so rude and talks in French to her colleague thinking we don't understand, big mistake. She is unprofessionell and very bad for this business!! Because she treated us like subhumans, we cannot recommend this hotel.

Owner Response, 27 Avril 2025

Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not fully meet your expectations. Please accept our sincere apologies for the inconvenience you encountered during breakfast and regarding the reception service. We have already shared your comments with the team concerned to ensure that such situations do not happen again. At Hôtel des Vosges, we are committed to offering all our guests a welcoming and professional experience, and we deeply regret that you felt otherwise. We hope you will give us another opportunity in the future to provide you with the quality of service that we strive to deliver every day. Kind regards, The Hôtel des Vosges team

"Thanks to the gentleman in the reception working in the morning shift on 29th and 30th Jan 2025"
Josephine A, 17 Février 2025

My daughter and I booked on this hotel for 1 night to explore Strasbourg on our way to Paris, checking in on 29th Jan and checking out on 30th Jan 2025. I would like to call out the gentleman who is at the reception in the morning ( I hope I ask his name). He is very professional, a very pleasant and kind guy. He help us facilitate our luggages for storage as we arrived early. The lady after his shift is a different story, rude! Hotel des Vosges is a very nice and convenient clean hotel that is just right in front of the train station. I hope the management hire their staff like the guy in the earlier shift, he makes the hotel so welcoming.

Owner Response, 17 Février 2025

Thank you for your kind words and for taking the time to share your experience. We're delighted that you and your daughter enjoyed your stay and that our morning receptionist made such a positive impression. We will make sure to pass along your appreciation to him! We're sorry to hear that your experience with the staff after his shift was not as welcoming. This is not the level of service we strive for, and we will address this internally to ensure every guest receives the warm and professional hospitality they deserve. We're also glad that you found our hotel clean and conveniently located. We truly appreciate your feedback and hope to have the opportunity to welcome you again for an even better stay. **Best regards,** The Hôtel des Vosges Team

"Very convenient hotel by the train station"
EricandNino, 02 Février 2025

Really close to the train station, is very clean, and the bathroom and living area were quite spacious. Check-in was easy. The old French elevator was really cool. It is about a 10 minute walk to the center. Recommend this hotel if you are traveling by train and have a decent amount of luggage with you.

Owner Response, 02 Février 2025

Thank you for your kind feedback! We are delighted that you enjoyed your stay at Hôtel des Vosges. Our fully renovated hotel welcomes you 24/7, right in front of the train station—an ideal location for exploring Strasbourg on foot. We look forward to welcoming you again for another great experience! Best regards, The Hôtel des Vosges Team

"Great location for train travel!"
Travellingcdg, 18 Décembre 2024

Super convenient location across street from train station. They “upgraded” us to a room with a view over the main square/ train station which was really nice. Room was good- smallish but still decent size. The beds were comfortable. Bathroom was big and good water pressure. Loved the Nuxe bath products. They had left some Christmas cookies in the room for us, which was nice! There is a safe, mini fridge and coffee/tea in the room as well! About a 12 min walk to centre of old town and petite France. Great boulangerie a few doors down! Area felt very safe. Would stay here again!

Owner Response, 18 Décembre 2024

Thank you so much for your kind and detailed review! We're thrilled to hear you enjoyed your stay with us and that you appreciated the room upgrade with the view over the square and train station — it's a favorite among many of our guests! It's great to know that you found the bed comfortable, the bathroom spacious, and the water pressure strong — all small details that make a big difference. We're also happy that you liked the Nuxe bath products, as we take pride in offering quality amenities that enhance your experience. The little Christmas cookies were our way of sharing some holiday cheer — we're delighted you enjoyed them! And yes, our central location, just across from the train station and a short walk to the heart of Strasbourg, is definitely one of our strengths — we love the boulangerie nearby too! We truly appreciate your kind words and would be more than happy to welcome you again on your next visit to Strasbourg. Warm regards,

"Two nights, first time in Strasbourg, decent place."
DebraKB, 07 Décembre 2024

This was a useful hotel for walking around Strasbourg and excellent for accessing the station. Breakfast was excellent, varied, and plentiful. The room was clean, well equipped, and comfortable. Great bed. Superb, deep bath - however, neither the huge bath or the fabulous shower had any grab rails for we humans over 70! Getting out of that super bath was . . .challenging with my knees!! An in-room "instructions "leaflet would have been useful as we needed to know how the heating worked . Overall, it's a very good hotel. I'd say not quite 4 star but almost there.

Owner Response, 07 Décembre 2024

Thank you very much for your thoughtful and detailed review. We're delighted to hear that you enjoyed our central location, making it easy to explore Strasbourg and access the train station, as well as our varied and plentiful breakfast. We're also pleased that you found the room clean, comfortable, and well equipped — and that the bed and deep bath stood out positively! That said, we sincerely appreciate your constructive feedback regarding the lack of grab rails. You are absolutely right — for the comfort and safety of all our guests, especially those over 70, this is something we are actively considering in our ongoing room improvements. We also take note of your suggestion about providing an in-room instruction leaflet for facilities such as heating. It's a great idea, and we're currently working on making these practical details more accessible and clear for our guests. Thank you again for your kind words and your honesty. We're happy to hear that, overall, you had a very good experience, and we truly hope to welcome you back again soon — with an even more seamless stay! Warm regards, The Hôtel des Vosges Team – Strasbourg

"Cosy hotel"
Inita K, 31 Octobre 2024

Absolutely loved staying in this hotel. Comfortable room, pleasant design. Location is perfect and helpful staff. I minute from the train station, couple minutes from the Petite France and straight forward distance to the Cathedral. Would gladly stay here again.

Owner Response, 31 Octobre 2024

Thank you so much for your lovely review! We're thrilled to hear that you loved your stay with us — from the comfort and design of your room to our central location and helpful team. Being just steps away from the train station, close to Petite France, and within walking distance of Strasbourg Cathedral does make exploring the city truly convenient, and we're glad it enhanced your visit. It would be our pleasure to welcome you again anytime you return to Strasbourg! Warm regards, The Hôtel des Vosges Team – Strasbourg

"Recommended .. can't beat location"
esther c, 09 Octobre 2024

Very close to train station(2 min) n walking distance to old town ( Strasborg is a walkable city ) . Train and bus enables one to reach romantic villages (on a budget) and afar . Location is great to restaurants,pharmacy , boulangeries ( LaGare Mandise) Da Beste right of hotel , opposite train station) . Had a room facing station . Was cool when lit up at night Safe area .

"Not Impressed"
981millie, 08 Octobre 2024

Stayed at this hotel on a tour with Gate 1/Discovery for two nights. Room 441 - queen bed. Faces interior so very quiet. Room was small - ok for one person. No closet but small wardrobe. Mini fridge, no body lotion. No porter service. Group had dinner at hotel, which was very good. Breakfast buffet not very exciting with no egg station - only hard boiled or scrambled. Choices not great. Location was ok. Approximately a 15 min walk to Old Town.

"Good location and amenities could be bit better."
NaveenGetHim25, 06 Septembre 2024

I am giving 4 stars for the room/service because basic amenities like having proper towels in the room is important. We were told the towels were unavailable, which is not acceptable for a 4 star hotel. Otherwise, location wise this is one of the best hotels in Strasbourg.

"Did not feel welcome, feel I wasted my money here"
samwX2660KM, 05 Septembre 2024

Me and my wife checked into this hotel after 9days travelling France, Germany and Austria and have had the most wonderful stays. Unfortunately the same could not be said for this hotel. On our first morning of our 2 night stay we were woken up at 7am by very loud construction right outside the window. I called up and asked to move rooms, I was told I would get a call back but I didn't so I went to reception and was told ‘ oh yeah I did write that down somewhere but this is not possible' so we stayed for 2 nights with a very early wake up. The towels also had blood on them but again the reception seemed dismissive. As we were checking out we asked to leave our luggage and the receptionist just left it by reception and did not give us a ticket which I thought seemed odd. When we got back to collect our bags other people had their luggage locked away in a luggage room but ours was just left at reception still. I also overheard someone who checked into our room ask to move due to construction noise and was moved straight away with an apology, completely different treatment to what we experienced. I felt we were just treated differently and whenever we raised an issue it was just dismissed. I would think we were being sensitive if I didn't see how others were being treated and that they couldn't help others enough. The only good thing we found to this hotel was the location by the station and the big comfy beds. I mostly definitely will not return to this hotel. I have never ever felt so unwelcome as I did at this hotel. I will return to this beautiful city but to a different hotel next time. Tip do not stay in room 509 I will attach photos, you won't be able to see outside due to the fogged windows they only have the top window visible but you can't see anything unless you stand on the window frame.

"Clean and convenient"
azrafirzadh a, 02 Septembre 2024

I really liked the hotel. The room is spacious and very clean. The location is perfect, with many café shops, a few grocery stores, many small restaurants, and bars. Metro stop is around the corner, convenient to get around. The manager of the hotel is so kind and friendly. The room rate is very reasonable. Highly recommended. I will stay there again in the future.

"average"
margherita g, 30 Août 2024

positive: the staff, comfy bed, position near central station negative: the room was not clean, they tell us they don't have the large towel but i saw it in the cleaning staff stuff. they didn't rifill cups, glasses and tea or coffee in the room. no additional benefit as a plantinum member

"Good location, good room, nice folks"
Phillips3675, 23 Juillet 2024

Great room, great location near the train station and near town. We were delighted and will use the hotel again if we come to Strasbourg. Very comfortable We enjoyed Strasbourg and found being in Alsace to be fun and a good experience. Should you want a burger I'd recommend Empire Steak

"Excellent base to explore Strasbourg"
101114Clare, 24 Juin 2024

Excellent hotel, great location just across from the station. The staff were friendly smart hotel our room was clean tidy, spacious and air conditioned. Loved the decor, Breakfast was a good selection buffet from continental to cooked items. Great location for exploring Strasbourg recommend visiting Petite France. The hotel also has the oldest lift in Strasbourg which is a fun addition.

"Good location, disappointing housekeeping"
rambler10London, 08 Décembre 2023

The hotel was close to almost everything we wanted to see and do. It was also very conveniently located to the train station. Room was decent and comfortable. Breakfast was good too. The only dampener for us, and this was a prerequisite for us with a baby, was the housekeeping or lack thereof - we almost had to plead for it each day. The first day we left the room fairly late around 12:30pm and would have normally notified the reception but the room directly opposite to us was getting cleaned just as we were leaving so we just left the “make up my room” sign on the door. When we got back late afternoon the room wasn't made up. The lady at the reception offered to bring us toiletries and fresh towels. I politely refused and asked for the room to be made up. We went out for an hour while the room got cleaned. The next day we left our room close to 11am and still I made sure to let the reception know that we needed the room made up. When we got back in the evening, surprise surprise, the room was in the same state we'd left it in. The lady at the reception again offered to bring up toiletries as apparently the housekeeping staff had left for the day. The supervisor finally was able to allocate us a different room, it was inconvenient to pack up and change rooms after a tiring day out but we'd rather this than be in the same room. For us this was the only sore point but the most important factor in deciding to stay in a hotel room versus a more spacious Airbnb as we were new parents and badly needed the little luxuries. It was a tad bit annoying that the lady at the reception quite unapologetically kept offering us toiletries first and needed us to insist with our request each time.

"Good location - central to access the main tourist attractions within walking distance"
Smileysonia, 12 Octobre 2023

Good standard of accommodation- great shower, nice room, good selection at self- service breakfast. We enjoyed a one night stay as part of a tour through France. Strasbourg has a lot to offer, feeling safe with lots of attractions. Some lovely restaurants especially near the cathedral and Petit France area. We wished we had more time here. Make the effort to go out and explore.

"5 night stay"
macaroon40, 20 Août 2023

Enjoyed our stay here. Parked in station car park a short walk away. Hotel is nicely decorated and air conditioned, a joy in recent heat wave. Room was lovely, cleaned well each day. Great location to explore Strasbourg, a short 15min walk into the centre. We ate once in restaurant, it was quiet on that day but the food was good and the waitress, who was there every day was really lovely and friendly. Receptionists were also very nice. We loved the old lift!!

"Disappointed"
Attaboy100, 15 Août 2023

Average maybe 3.5 star hotel at best. Rooms are ok and functional. Rooms small. Bathroom was poorly designed. Cupholder practically above the toilet which raised hygiene concerns for us! So we did not use the glass. Shower also badly designed. Noise from the bathroom, assume electronics, very loud so disturbed my sleep. But the worst was the breakfast. Completely self service so no one taking drinks orders or even allocating seating. Quality of food was poor. Hardly any fruit. They had a few grapes and oranges and an anaemic looking fruit salad. I could not eat the bacon, sausages or scrambled eggs. Each were either stone cold, overcooked or weird tasting. Or all three! I ended up with a small bowl of muesli as the only decent option. Oh, and finally, cleanliness was an issue! Our glasses were dirty and one even had lipstick on it!!! Thankfully we only stayed one night.

"Perfect location, great hotel"
hliss, 14 Août 2023

Don't let the fact that this is a Best Western fool you - this is a lovely hotel! Definitely much more upscale than the Best Westerns in the U.S. The location of the hotel could not be beat: just a block or so from the train station exit, so if you are arriving/departing by train this is exactly where you would want to be situated. It is an easy 8 minute walk to Petit France, and maybe 5-15 minutes anywhere else in the old town. Strasbourg itself is nice, but didn't wow us - I would say 1-2 days is plenty there, but it is a cute town. As far as the hotel, we booked a king suite and it did not disappoint. It was a great size for our party of 3. Beds were comfortable with nice linens; robes and Nespresso machines provided; the bathroom was huge and well appointed with separate shower and tub. We had a rate with breakfast included and it was decent, with lots of breads, meats, cheeses, muesli, cereals, fruit, cappucino machine, juices. It was not possible for us to check in early because the room was not ready, but it was ready at the 4pm time at which it was promised. People working there are pleasant and helpful. We would not hesitate to stay here again if we return to Strasbourg.

"Nice hotel"
WorldTravellers8, 24 Juillet 2023

We stayed here for 3 nights and would stay again. It is literally just over the road from the railway station. Check-in was straightforward. The downside is there is absolutely nowhere to put clothes. No cupboards or shelves so don't take a lot of luggage. Housekeeping could be improved. Each day on our return we had to contact reception for items not replenished. This is the reason I gave 4 stars It is a lovely hotel and I believe it has been refurbished. Everywhere was very clean.

"Not a four-star hotel! "
SusanaS327, 14 Juillet 2023

Very small rooms. You 'd better travel without any luggage because there's place only for you or your luggage in the room. Definetely not a four-star hotel. There was no gluten free options for breakfast. . The location is good though.

"Great Strasbourg Hotel"
DalmatiansRule, 10 Juillet 2023

This hotel has been recently renovated and was a great value for the rate we paid. We chose a king suite which had plenty of space. There were also modern amenities and great lighting. The only minor issue was that we could not control the thermostat. However, all we had to do was call the front desk and they immediately adjusted the temperature via Bluetooth. The breakfast was just ok. The location is across from the train station (which is both a good and bad thing). However, the hotel is just a 15 minute stroll from the Cathedral, Petite France, and many other sights. I would definitely recommend this hotel to others who visit Strasbourg.

"Excellent for short stopover "
Ed1982_10, 28 Février 2023

Location: just across from train station plaza, and Carrefour City and La Gare'Mandise Boulangerie are very close. Rooms: fully modernized hotel and rooms. Tiny rooms but the beds were comfy. The bathtub was big and relaxing. Lalique shower amenities were a great touch. Staff were attentive and helpful. Strasbourg is a lovely city and shopping here is way more relaxing than Paris.

"Excellent at everything "
despoinae05, 05 Février 2023

Very nice Hotel! The personal was very kind,helpful and multilingual. The hotel is centrally, near everything you'll need. The lobby is wonderful and especially the old elevator makes the difference. The rooms are very clean, with everything you'll need for your stay and the best part ist the bathroom! Take a shower, believe me it's worth it!!

"Great location and all that you need!"
Michelle P, 10 Janvier 2023

We stayed for 3 nights during December and felt like we got a great deal on the nightly rate for the quality. The hotel is perfectly located near the train station (which is a perfectly nice area). We had a lovely room overlooking the park and enjoyed watching the snow fall from our Juliet balcony. The room was cosy and comfortable. The only issue was the water in the shower was not overly hot, so we needed to use the hand shower over the bath. Our room was also not available until after check in time. The restaurant is nice and there is a secret(?) bar down the stairs behind the elevator! A good find!

"Convenient location, All and All Good"
mehmin, 06 Décembre 2022

We had a short stay in Strasbourg. This is hotel literally a 2 minute walk as you exit the train station. Our original room was a "accessible" room which was NOT what we had reserved. Alexanderos at the front desk was kind enough to change our room to a top floor with a view of of the main square. Everything was as expected. The ONLY odd thing about the room was the lack of a handle on the bathroom door and the the door opened to the outside! Not normal. There was just a groove alongside the door edge. Made it hard to pull the door to open toward the inside of the room. PLEASE install door handles.The staff was always attentive and helpful especially Alexandros.

"Nice hotel at a good location"
KenDB1982, 30 Novembre 2022

Stayed here 2 nights during a business trip. Good location because it's a 10 minutes walk to the heart of the city. There's also a parking garage in the area and you get a discounted rate if you stay at the hotel. My room was good with all amenities provided. Breakfast was good with enough choice. Staff was friendly and I loved the beautiful old elevator! Would go there again for business or pleasure.

"Nice, stylish hotel"
Anna8606, 07 Août 2022

Hotel is well located next to the train station and very close to the Old Town. It has been beautifully and fully refurbished - both common areas as well as the rooms. All spaces are nice and stylish. Room was small but comfortable. Cleainess cpuld be improved though (details like remote control or lamps, etc). Front desk staff very kind. The biggest downside of the place was breakfast - very disappointing. At 9:45 in the morning the only veggie left were 2 cocktail tomatos and the staff in the restaurant refused to bring any more. Variety of products small. Taking into account the price of the room and all above mentioned assets, I do recommend this hotel and I would definitely stay there again.

Owner Response, 07 Août 2022

It is with a great pleasure that I am discovering your excellent feedback and notations about your recent experience at the Hôtel des Vosges of Strasbourg. I am delighted to read that you appreciated our service during your reservation and your stay. Regarding the breakfast i really doappologize for your experience, i will have a talk urgently with our food and beverage manager. I will not fail to share your review with our teams, who are everyday committed to meet your expectations, and your satisfaction is the greatest reward they can receive from their work. We hope to see you soon again at l'Hôtel des Vosges of Strasbourg or in one of our 4 hotels of our group La Tour collection. Best Regards,

"No better Hotel for location and price"
Crazyhobo79, 16 Juillet 2022

Situated in the bustling centre of Menilmontant, the hotel is looked after with care, as is its patrons. The owner amd his family was so warm towards my fiancee and l. There are so many great restaurants and bars right on the doorstep. The rooms are simple but immaculately clean, and for the price and location, this hotel is unbeatable on a budget in Paris. I highly recommend.

"Excellent. Best place to stay when in Strasbourg"
lilycy, 22 Mai 2022

Convenient location: The hotel is opposite the train station, tram is just minutes away, restaurants, shops and S/M's around in the neighborhood. You can even walk to the center (the cathedral square) and stunning “Petite Venise” in 15'-20'. (Don't miss a free visit to the European Parliament). The hotel staff was very polite and helpful. I really appreciated the fact that they allowed us one hour late checkout for free as our train was leaving in the afternoon. The room was very clean with a fridge and kettle for coffee making. The decoration was beautiful. The bathroom was really spacious with a bathtub and the most powerful hair dryer I have ever seen in a hotel room. There are also many sockets in the room and usb charger next to each bed which I consider very important for a traveler. If I return to the really beautiful city of Strasbourg, I will surely stay at Hôtel des Vosges! (Dates of accommodation: 20-23/04/22).

Owner Response, 22 Mai 2022

It is with a great pleasure that I am discovering your excellent feedback and notations about your recent experience at the Hôtel des Vosges of Strasbourg. I am delighted to read that you appreciated our service during your reservation and your stay. I will not fail to share your review with our teams, who are everyday committed to meet your expectations, and your satisfaction is the greatest reward they can receive from their work. We hope to see you soon again at l'Hôtel des Vosges of Strasbourg or in one of our 4 hotels of our group La Tour collection.

"Great Stay"
MNRLVEU, 24 Avril 2022

We stayed here for 2 night and would definitely stay again. the hotel and staff are great. The hotel is very near the train station if traveling by train. The room was very clean not big but plenty of space, the shower was great with a rain head shower. The staff were always friendly and willing to help with recommendations and suggestions. We had a very good stay and would use the hotel again.

Owner Response, 24 Avril 2022

It is with a great pleasure that I am discovering your excellent feedback and notations about your recent experience at the Hôtel des Vosges of Strasbourg. I am delighted to read that you appreciated our service during your reservation and your stay. I will not fail to share your review with our teams, who are everyday committed to meet your expectations, and your satisfaction is the greatest reward they can receive from their work. We hope to see you soon again at l'Hôtel des Vosges of Strasbourg or in one of our 4 hotels of our group La Tour collection.

"Great Stay"
AnaCristina1971, 25 Juillet 2021

We had a great time in this hotel in our family get together. Great value for money, with a excellent suite suite for 3 people. Front desk super nice :) Good breakfast and amazing service! Definitely recommend

Owner Response, 25 Juillet 2021

A big thank for your support. Your opinion is a great reward for us. So happy to read that you spend a wonderful time in our Hotel. See you soon at l'hôtel des Vosges de Strasbourg. Sebastian Welcome desk manager

"Highly recommended!"
henriklind2021, 02 Juillet 2021

Very comfortable and quiet rooms at a perfect location close to the city center with reasonably priced parking in a nearby safe parking garage (11Eur per 24h). The staff was extremly friendly at this newly opened charming and fresh hotel. Highly recommended!

Owner Response, 02 Juillet 2021

A big thank for your support. Your opinion is a great reward for us. See you soon at l'hôtel des Vosges de Strasbourg Sebastian Welcome desk manager

"Friendly clean economical hotel"
Joann T, 05 Octobre 2019

This is a very good choice for travelers on a budget, like myself. A simple, but very clean hotel with friendly staff. As I booked online, my breakfast was included, a basic, but sufficient offering of a baguette with butter or jam, along with coffee, tea or hot chocolate. There's also a number of places to eat nearby. (I ate at Au Poulet Braise, a chicken centered restaurant where you can dine in or take out.) Also, there is a Franprix grocery store across the street. The hotel is located in Menilmontant in the 20th arrondissement, but the metro stop is about two blocks away and you can easily get downtown from there. You should be aware that there is no elevator, and the stairs to the upper floors are winding and somewhat steep...so not for the mobility impaired. My room was relatively spacious, by Parisian standards, and I was able to sleep well, as it wasn't noisy. (My room overlooked an interior air well, not the street.) All in all, a real value, and one I recommend!

"Exceeded my expectations!"
plezzka L, 23 Septembre 2019

Do you want to stay somewhere and experience real Paris? You won't find a tour bus stopping here. It is clean and it is affordable. It is also spacious. The wifi worked. There was a tv and a shower. The neighborhood is a bit sketchy, but there were people everywhere so it was fine. The owners may not speak English as per other commenters. I don't know. As I speak French, it was fine. They were nice. You could probably manage with an easy translation app. It isn't like you are going to discuss much with them anyway so don't let that keep you away. The staircase is definitely unique and challenging so if you have mobility issues, you will need to reconsider. They do help with your luggage though. I will stay here again if I return. Basic French breakfast is provided and it's fine, but we took advantage of the pastry places since we don't get to France much. Restaurants and grocery stores in very close proximity. The bed was a little hard so if you need a plush bed, maybe not your joint.

"Good Location and fantastic staff"
NCJr, 02 Août 2019

The hotel is simple but I and my family had a pleasant and confortable stay there. The rooms are very clean. Good bad. Excellent shower. The breakfast is very simple but okay. The location is an highlight, 3 minutes walking to the subway (line 2) and all facilities around, including markets, restaurants, Mac Donalds, KFC, laundery. Twice a week, there is a interesting fair with food, fruits and stuffs, just in front of the hotel. The staff from the hotel are really professional, friendly and helpfull. We recommend a lot this hotel.

"Adapt yourself"
jaderises, 17 Mars 2019

For the position (close to metro station, in one of the Arrondissements) it is definetely one of the cheapest hotel you can find. The receptionists (who are the owners, I guess) don't really speak English (as most French people do) but are very nice and kind, always available to meet your requests. The simple breakfast includes tea/coffe/milk (even with chocolate) with half baguette, on which you can spread butter and marmalade. The rooms are spartan but adequate. In the bathroom, they change towels every day (only one per person) but there is no shampoo nor shower gel, so bring your own. I found some hair under the "pillow" (apparently you're not supposed to move it from under the sheets), so that's the main reason of the three stars instead of four.

"after a long time sightseeing every day, simple but enough for resting."
akn41, 26 Septembre 2018

Simple but cleaned every day, just changing sheets once a week if you don't request, I guess. Hot water all day, breakfast is too simple but you can add cheese or another thing from near by market.. if you want. Staffs were very kind and helpful. When we ask for hot water for drink, they soon gave us a kettle. Wifi situation was somtimes not so good but it was Okey, disconnecting for a bit short time and reconnected again soon. Not good idea for staying at hot summer time because no air conditoner and opening window all night may cause unsafety, noise and of course mosquito.. Just Mosquito was a big problem for us during our stay at the end of September!

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Is breakfast included in the rate?
julie
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
julie
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
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Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
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Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
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Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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