Best Western Plus Hotel Inn Scotts Valley,  Scotts Valley

4.0/5  - based on 400 guest reviews.
6020 Scotts Valley Drive, 95066-3234, Scotts Valley, United States - See map
+1 831 438 6666 +1 831 439 8752

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 401 traveler reviews
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Welcome to Best Western Plus Inn Scotts Valley! Santa Cruz with the famous boardwalk and beaches is just a short drive from this spacious Scotts Valley hotel. Located in a mystery spot where you can really get away from it all, but still be close to the city, our Scotts Valley hotel is nestled in the mountains providing the ideal romantic getaway or location for a family trip. Located on Highway 17, we understand that a great vacation starts with the perfect hotel. That's why this property is designed with your comfort in mind and boasts an unbeatable location. A hot spot for family reunions, you can enjoy the beauty of sunny California away from the hustle and bustle of the city. Of course, you're still just minutes from Santa Cruz so you can spend the days shopping and dining, and the nights nestled up in the cool mountains. An outdoor pool and hot tub is the perfect place to end your day, whether it was full of beach bumming, hiking the nearby trails or shopping in one of the city's many boutiques. Hiking, biking and local fishing spots are all favorite escapes for many of our Scotts Valley hotel guests. We specialize in personalized hospitality, making you feel like part of the family. Pets are allowed, so the entire family is welcome here. No matter what's on the day's agenda, start your morning with a free breakfast that showcases all your favorites. Indulge in hot waffles and breads, eggs, cereal, fruit, juice and yogurt. Endless 100% Arabica coffee and chilled juices are just what you need for a memorable day on vacation. Friendly staff members are always available to point out the best fishing spots or give recommendations for sites to see in Santa Cruz. We're here to ensure your trip is the best it possibly can be. What do you want your California trip to entail? Tell us, and we'll do our best to help make it happen. Reserve a relaxing stay in the mountains at Best Western Plus Inn Scotts Valley!

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Room 1

Guest reviews


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based on 401 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
136
Verygood
 
137
Medium
 
80
Poor
 
27
Horrible
 
21
Business Business 79
Couples Couples 97
Family Family 154
Friends getaway Friends getaway 18
Solo travel Solo travel 33
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Inn Scotts Valley,Scotts Valley
  • 3
    « Convenient, clean basic hotel »

    This is a typical BW - large comfortable room, basic amenities. Convenient to 1440 Multiversity and other Scotts Valley locations, and near the freeway. Housekeeping a bit hit or miss. If you take an upstairs room, be aware that the second level has its own levels and you may still have some stairs;

    4
    « Great place for the price. »

    Comfortable room and family slept very well. Breakfast was sub par. Pet friendly plus. Would definitely stay here again for a Santa Cruz vacation. Destination charging for electric vehicle would be a great plus.

    4
    « Good place to stay »

    Only place we could find that looked good from the outside....once in we were delighted by the service , the room, directions for food and choices of and how to get to the food places. The breakfast was very good with eggs and meat.....good protien thanks

    4
    « Clean, quiet, good breakfast »

    More than we usually pay for a hotel, but this area is more expensive. Used as a jumping off point for Santa Cruz (15 minutes) and San Francisco. (1+ hour) Booked the day before. Got a nice clean room. Didn't hear neighbors at all at night. Second morning heard a little bit of the maids making up other rooms and car doors as people left. Queen beds were a little larger than what is usually passed for as a "queen". Slept well which is unusual. Breakfast included a waffle maker, scrambled eggs, sausage, diced potatoes and the usual food. They keep it stocked between 6am and 930am. If they run out of something, ask, One complaint would be that the parking spots were a little tight. Some large vehicles blocked a few end spots. Also, the door keys stopped working a few hours before checkout, but that was fixed in a minute at the front desk.

    4
    « Well situated to explore Santa Cruz »

    I enjoyed my stay at dog friendly hotel. I will reserve through BW directly in the future. Was not offered 55+ or gov discounts. But the front staffers were pleasant and helpful. Room was spacious but a bit too loud on first floor near the pool.

    5
    « Still a great place to stay. »

    We are never disappointed. Rooms are clean and are being updated. The staff are more than friendly, they are also accommodating. They do charge a fee for pets. Breakfast was more than continental, serving sausage, eggs and waffles along with other assortments. Easy off and on the freeway. Close to shopping and restaurants. Santa Cruz beaches about 10 miles. Thanks for a great stay!

    4
    « Reasonable Clean Hotel »

    The hotel was a good location for Scotts Valley and very close to Santa Cruz. It was very quiet and clean. Better than your standard free breakfast. Hotel had a pool and hot tub. It was a very easy hotel as hotels go.

    5
    « Christmas Trip »

    The room was nice and clean and quiet. We loved that we could bring our dog but it would have been nice to know they would be charging extra for her. Also I think if you bring a dog you should get a room on the first floor but besides those minor.things it was reasonably priced for Scotts Valley on Christmas.

    4
    « Hotel for business trips »

    This is the perfect hotel to stay at for any and all business trips. Clean room and a nice hot breakfast just before you head into the office. I would recommend this hotel to all my business colleagues.

    5
    « A Gem »

    I had originally made reservations at the Cheminade in Santa Cruz, but within 1 hour an intense mold scent triggered an asthma attack. So, around 11 PM I needed to find alternate accommodations. I called several places, but the cost was exorbitant. Then I called the Hilton and they had 1 room left at a fair price. The room was immaculate. I could actually breathe! Room service was tremendous, even in the middle of the night bringing extra blankets. They allowed my little Yorkie to stay in the room too. It was quiet, clean, with excellent service at a very fair price. We also had a lovely view. I would highly recommend the Hilton in Scott's Valley and am very likely to return again.

  • 5
    « Great location »

    Nice hotel for Santa Cruz and state park day trips. Updated rooms and amenities. Clean and comfortable rooms with friendly staff. Good restaurants nearby and easy to get in and out of Santa Cruz. Hidden gem!

    4
    « Nice alternative to downtown Santa Cruz »

    We have dogs and cannot find a decent place in downtown Santa Cruz. Scotts Valley is so close and so much more convenient. We can be at the beach in 12 minutes so why stay in tiny inferior rooms near the beach?

    5
    « Very nice inside and out »

    Excellent experience overall. Very nice hotel inside and out. Didn't have the complimentary breakfast so cannot remark on that. Pool and pool area looked very clean and inviting although the weather precluded enjoying it.

    5
    « stay at best western »

    my stay was excellent i will be staying here for future business trips. everything just wonderful inducing from the rooms to the breakfast to employees that way they made my stay the best both check in and check out front desk agent were very friendly. Diana , Fabi , Alondra and Carmen keep up the good work :))

    3
    « Average room. Experiences: some good and some bad »

    Arrival Clerk had poor customer service. Fridge in room broken, won't replace; said she can only move us. Checkout clerk had good customer service. Told her about arrival; apologized & give us credit.

    4
    « Nice hotel that accepts pets »

    The hotel has been upgraded and is much nicer than it was a year ago. They accept up to 2 pets which worked out well for us. Mattress was a little to soft for me but otherwise everything was great. Good value for the price.

    5
    « Great Customer Service! »

    The staff of Best Western Plus in Scotts Valley all had a very nice attitude, and we hope to stay there again in the future! The check in process was amazing, and we had a very nice checkout as well. The breakfast was the best and all the items they served were delicious!

    5
    « Great hotel »

    Great Hotel. Very close to Santa Cruz. Employees were very helpful. Great place, with great breckfast options. Newly remodeled with nice upgrades. Pool and hot tub were clear and clean. Had a great time.

    4
    « Usually very good »

    Usually nice, clean and with great breakfast bar, lots of items. BUT the parking absolutely sucks. Spaces are xtremely narrow so many cars take multiple spots AND it's laid out poorly so if a larger vehicle parks in the wrong spot, others can be blocked in.

    3
    « No microwave in room »

    Overall the hotel is what one would expect from a Best Western but parking is very tight and there are no microwaves in the rooms. The staff was very pleasant and helpful and their breakfast room and items available were very good.

  • 3
    « Nice but needs some new paint & better TV channels »

    We stayed during the off season near a tourist town (3rd week in October), but there was still a lot of activity in the area, so we paid full weekend price. There is no early check in - I wouldn't even ask if you're staying on a weekend. Saturday for us was $188.00 with discount - I heard from family the rate jumped way up due to nearby town having an evacuation from a fire. I don't think I received a great value, but other hotels nearby charge about the same and other family complained a lot about issues. They visited our hotel and wished they booked the BW instead. The bed was clean and tidy (NO BUGS, etc), pillows were small and a bit lumpy but clean - which is the important thing anyway. The TV channel selection really sucks, especially for a child and since mine forgot her tablet charger it was a whinny experience for the parents. Breakfast had a good selection, but the bagels tasted like something from a $ store (I've eaten a few of those) The waffles, pastries and cereal were the best choices. Hot breakfast was there but it was somewhat flavorless. Lastly, I had to ask for a shower cap (upon request only) and no laundry bag present. Spa and pool very nice, the Spa could be a little hotter (maybe?).

    5
    « convenient and comfortable »

    Stayed here for 5 nites - enjoyed the location and the staff was quite friendly. Breakfast was good - not much choices for other meals without a car. Only issue was lack of convenient electric outlets near the bed to charge a phone. Definitely would stay here again.

    3
    « Overpriced »

    Hotel was average. Bed was very uncomfortable as well as the pillows. Breakfast was over to early. Location was difficult to find. Staff was reasonably courteous. No early check in that could have been an issue for any one coming from out of town to attend an early event.

    5
    « EXCELLENT BREAKFAST »

    I loved everything about at the breakfast. All the employees were very helpful. Alondra the breakfast attendant and Maria front desk were really nice and able to answer all questions in a professional and quick manner.

    5
    « Great hotel out of SC craziness »

    I love Santa Cruz! Just not the traffic craziness that it is most of the time. I have customers in SC, so I am there about once a month. I like Scotts Valley because it is out of SC, but yet has great amenities.

    3
    « Good location »

    Easy on and off freeway. Rooms are clean and comfortable but dated. Food was average. Shopping center close by and another a couple miles down the road. Was here to attend a wedding. Close to transit center since I needed to take a shuttle to the site.

    2
    « Overpriced for low budget hotel »

    2 queen beds for $300 a night in a tiny room with inferior beds and bedding is outrageous. The coffee machine was broken both mornings of our visit with no replacement offered. So the free breakfast was unsatisfactory.

    5
    « comfortable, reasonable. »

    We visited Monterey, spent the night here, then went to Lake Tahoe, stayed 1 night. Very convenient to Santa Cruz, 10 minutes on main road to San Jose. Clean, good breakfast, elevator to 2nd floor, convenient to restaurants and stores in area (could have walked). Santa Cruz has lots of homeless on streets, this hotels area has none. Stay here.

    3
    « A Good Price in an Expensive Area »

    This property is attractive overall but somewhat shop worn. For the price it is a good value considering the prices in the area. The breakfast is fine and the staff are helpful. The rooms are dated in their decor but, to their credit, everything works well.

    2
    « New Management? »

    Very disappointed this stay. Usually very good to excellent. No wi-fi security (staff could not fix), short towels, bathroom floor dirty (hairs in the corner), hot food not fresh, tap water had bad odor and taste (might explain terrible coffee).

  • 5
    « Pretty little "hide-away" »

    Didn't get to stay for very long in this beautiful little town, but after our stay, we are thinking of coming back again. The hotel was tucked away just off Highway 17 ~ easy on and off. The room decor, amenities, and comfort were top notch. Breakfast was more than most offer with a nice variety, although the sausages were a bit greasy. Front desk staff was fine ~ nothing outstanding, but pleasant and courteous. Overall a great value!

    3
    « Good Hotel for the price, needs refreshing »

    This is good hotel for the price, though it needs some refreshing. Breakfast is adequate, but not notable. The location is fabulous for anything you'll need in Scott's Valley. Within easy driving distance from Santa Cruz.

    3
    « More for Pleasure than Business »

    This is a very nice, clean hotel in a good location. The experience was unfortunately hampered by a staff that couldn't care less. The room also did not have a microwave and the refrigerator was barely adequate. So, if you're going for pleasure and eating out, it would be great.

    2
    « Poor shower water pressure »

    Bad water pressure in shower. Also, hotel charges $300 deposit for the room!!!! Seems excessive most best westerns charge like $25. Better choices down the road in Santa Cruz. Stay away pay the extra money and stay in Santa Cruz.

    4
    « Great value in Scotts Valley »

    Clean rooms, friendly staff, nice amenities. I've stayed for business, which its excellent for, but it seems like a nice play to stay if you're in Santa Cruz for vacation as well. Close to the freeway and local grocery store in Scotts Valley.

    1
    « Go to the Hilton down the street instead, seriously »

    Check in was at 3pm, got there at 3:30 pm to check in and drop supplies off for a wedding the next day and was told my room wouldn't be ready for at least an hour. When I came back at 9:30 pm to actually use the room, I came to find that the suite I had reserved back in March as having a King Bed AND a sofa-bed had been renovated and ONLY had a King Bed. We had 4 people (bride and bridesmaids) sleeping there. The staff would only bring us one roll-away bed (a twin), and when I asked them to provide us with a second room, they said they would have to charge $199 for it even though I was not in any way responsible. When I refused to pay for the extra room because I had booked the suite specifically for its pullout bed, they told me there was nothing they could do because the manager was gone and wouldn't be back until 7 am the next morning. If I had been able to get into my room upon check in, we would have realized the problem and dealt with it while the manager was there. Paid $300 for the suite for ONE NIGHT and one of the bridesmaids ended up trying to sleep on two chairs that she pushed together. Go to the Hilton down the street instead for the same price/same room type. I wish we had.

    3
    « Recycle containers, please! »

    I was surprised to find no recycling containers in our room....this is CA for cripes sake!! Clean and tidy, Nice location, but same price as Mark Hopkins on Nob Hill in SF?! Front desk staff very stern and rigid.

    1
    « Security »

    Got my luggage stolen from the room. Went to the front desk to see if it was turned in and it wasn't. Was told not to call the police until they had a chance to find it. After some time passes I called the police and made a report. The luggage was found in a locked uncleaned room a few doors down from mine. The staff assumes I'm accusing them and gave us attitude so we checked out. No compensation or apologies.

    4
    « Nice functional hotel »

    I think Best Western is trying to up their game. I have considered them a low cost, lower quality lodging option in the past, but this hotel has a nice quality level and is new and fresh. The employees were all very courteous and helpful. Decent breakfast. Let's face it, this is not a luxury hotel, but it is a nice, clean functional hotel if you have business in the area and need a place to stay. It is pricey, but then so is everything else in the area. California is just expensive.

    4
    « Clean hotel close to Santa Cruz »

    Stayed here while touristing Santa Cruz. Room was clean and spacious, and had a refrigerator. Breakfast contained most of the usual stuff. Our room was quiet in the back of the building. Food available right next to the hotel (Jack in the Box), and the city of Santa Cruz an easy 10 minute drive away.

  • 3
    « Convenient location, clean hotel »

    We really liked the pool and used it daily as it was quite hot. The breakfast we unhealthy except for the mornings when there was fresh fruit. Not sure if you changed owners but quality has gone down in my opinion.

    1
    « Do not stay at this hotel!!! »

    This is a horrible hotel. Here's the list I submitted for what was wrong: 1. Fix the lamp outlets - only one of the two worked 2. Fix the A/C - we sweat in the stuffy, hot room all night because the unit wouldn't turn on 3. Clean the freaking room and bathroom - I did not leave a tip for housekeeping as I usually do. This room had hair on the bathroom counters, long black hairs on two of the four pillows on of the beds (the cases had obviously not been changed) 4. Clean the carpets - there were stains on the carpet and a mildewy smell 5. Do something about the ventilation in the bathroom - mildew/mold on the ceiling and a mildew smell. Nasty. Dirty. Smelly. Hot. If that's good for you, enjoy this hotel. I'm done with Best Western. I'm switching to Holiday Inn Express.

    2
    « cockroach »

    The stay was great up until in the morning I saw a cockroach walking on the credenza. My big concern is picking up hitchhikers. I did not bring it up to the staff as they may think I'm trying to get something out of it. The breakfast was great.

    4
    « Met all expectations »

    I always love opening the door to walk into a hotel to see what my first impression of the room is. When I walked into the room at Best Western, at first appearance, the room looked clean, beds neatly made. All expected necessaries were there. I especially appreciated the complimentary breakfast. Would definitely stay at another Best Western again.

    2
    « Not worth the price »

    The pool itself was full of plastic debris and there were no lounge chairs to sit on. The room was clean but the king sized bed only had a few small pillows. Rundown outside appearance with planters full of dead plants. The front desk staff person used derogatory language to speak about the housekeeping staff, not only in my hearing but speaking directly to me. All in all, a disappointing experience for a hotel charging more than $200 per night.

    4
    « Gorgeous town and wonderful Service »

    Staff couldn't have been nicer and room was clean, comfy and a wonderful surprise. If you're looking for a reasonably priced hotel for an overnight or short stay you can't go wrong. Fitness centre is really just a room with one treadmill one stationary bike and a weights machine, but we had it to ourslves so we didn't mind that. Nearby town has everything you need and breakfast was perfect for a quick bite before leaving.

    5
    « Great place to stay this has been the only hotel we stay in when we come to the Bay Area »

    Great place to stay this has been the only hotel we have stayed in when we come to the Bay Area. Only bummer is that the jacuzzi closes at 10pm and the parking lot is small . Breakfast was good ,room was clean ,

    2
    « AVERAGE AT BEST... but more like POOR. »

    We stayed here on our way down the 101 from Seattle to San Diego during our 28 day road trip. First of all before I start on the good & bad if the hotel let me say that this is further from the San Francisco action / boardwalk etc then they say it's. good 15/20 minute drive maybe more with the manic traffic in that region. For me this is why it's average at best: 1) It feels isolated so if you want to be amongst the action this is a NO. 2) The rooms are dated and poor plus our one was nearly on top of the pool which sounds great but with screaming kids jumping in it until late it wasn't nice. They need modernising BIG TIME. 3) Receptionist seemed very disinterested. 4) Breakfast was very poor with actually a Out of order sigh in the Water machine yes let me repeat WATER. And when I asked if they found bring jugs the answer was no. The food was a joke. 5) Hotel set up is odd and didn't flow. To be honest this is not a great Best Western and I would look elsewhere if I return to Santa Cruz.

    2
    « Needs work. »

    Stayed here for a few nights helping my daughter move to Scotts Valley. While I'd like to give it higher marks for the good staff and service, the overall quality of the place keeps it in the Poor range. This is an old-fashioned motel with a central office building which also houses the common room for breakfast. Your door to your unit faces out to the parking lot. The room looked tired and worn, although the beds were comfortable. The doors to the closet clearly had many coats of paint, and the carpet was stained and thin. The room had a slight musty smell which didn't improve with the AC running. The cleaning crew wasn't very thorough, not getting back into the corners of the bathroom. Also woke one morning to a dying cockroach on the floor of the bathroom. Not pleasant. We had a room on the south end of the building on the ground floor. Not necessarily a problem, but in our case, we had a highway service crew park their truck right in front of our door and they like to start it up very early in the morning and let it idle while they got breakfast or otherwise prepped for the day. So, we woke to both noise and the fumes of the truck funneling into our room. Again, not pleasant. On the plus side, when we arrived from a long day's driving, we had some car issues that needed immediate attention. The person at the desk was very helpful in making some recommendations and also in giving us directions.

    3
    « Midweek stay at Best Western Scotts Valley CA »

    Hotel now permits smoking outdoors. Cigarette filters on grounds very unsightly. Children unsupervised jumping into pool and monopolizing it for hours. No lounge chairs poolside. Beds comfortable and air conditioning works. Breakfast adequate but too much plastic, packaged, and unrecyclable.

  • 3
    « Making a Difference »

    1) We were there for my son's birthday. I mentioned it when someone contacted me by mistake the day prior to our arrival date, and I was told that you don't do anything for birthday celebrants. And I mentioned it again, when someone contacted me for the second time to apologize that the first phone call was a mistake. It does not have to be pricy. A simple "Happy Birthday" verbal greeting to the celebrant at check-in or a simple "Happy Birthday" note in the room would have made a big difference. Other hotels do that. Don't be left behind. 2) We chose to stay at your hotel because you are Dog friendly, otherwise, we would have stayed somewhere else. Most of the pet owners will do the same. Since you have a pet fee, it would be better if you have some inexpensive pet amenities.

    5
    « Perfect Overnight Stop »

    This Best Western was a real find when planning our California trip. Just over an hour's drive from Palo Alto, where we met with friends on our way to Carmel. With the twisting roads, I'm glad we didn't have to travel on to Santa Cruz that evening. We enjoyed a nice comfortable room on the 2nd floor (they have an elevator!) and good breakfast the next morning before traveling on.

    5
    « The perfect location between Santa Cruz & Santa Clara Counties »

    The Scotts Valley BW is the perfect location when needing to be in both Santa Cruz and Santa Clara counties. In the quaint mountain community, it is also quite and with dinning options nearby. A relaxing location after busy days.

    2
    « needs not met »

    the rug in the room was unacceptable. This was a pet friendly room and I was with my pet, so I wouldn't expect a perfect rug, but the stains on the rug were from the front door to the back of the room and around the bed. when this was brought to their attention, they offered a different room but it was just as bad. I asked for a refund and went to the Hilton down the street. The manager was advised by the receptionist of my concerns and he approved the refund, but never came out to see me.

    4
    « Nice, comfortable stay »

    While visiting relatives in the area, we chose to stay at BW Plus on Scotts Valley Drive. The hotel was convenient to the highway, but was very quiet and low-key. The staff was helpful and polite. Our room was clean and comfortable. No microwave, but a small refrigerator was appreciated. There is a microwave in the breakfast room if needed. They served a decent breakfast each morning. Will stay there again!

    5
    « Excellent »

    This was an amazing time for me and my family. I would highly recommend this hotel to others. The breakfast was amazing, staff was very friendly and helped me with whatever I needed. I cant wait until I come back.

    5
    « Great place to stay »

    My husband and I recently stayed here with our two children. We felt very welcome at check in and the lady on the welcome desk was very helpful. Our room was very clean and beautifully decorated. Breakfast was excellent and we were looked after very well thanks to Alandra. We would definitely stay here again.

    5
    « Great room and good breakfast »

    Mya was a great front desk receptionist. She helped us to get to know the surrounding community. The breakfast lady was polite. The room was clean and the TV has a good number of channels provided. This is a great place to stay.

    3
    « Ok »

    I am not quite sure how this hotel got a Plus rating. The room latch was half missing, the shower had cut marks, the electrical outlet was hung wrong, the hotel needed paint, and the pool wasn't heated. On the plus side, the breakfast was good, the workout room was nice, there was a laundry area, and the bed was comfortable. Not terrible but a few changes would make a great difference. We didn't get a welcome box, our next hotel gave us one and said we should get one because we are gold members.

    5
    « Great room totally updated »

    Arrived early afternoon, clerk on front desk very friendly and extremely helpful with suggestions of things to see and good places to eat in the area.-- she even printed out some maps for us. Check in was a breeze. Room had new carpeting and a very comfortable bed. A decent breakfast got us off to an early start to our next destination.

  • 5
    « Quick getaway! »

    Thank you for a wonderful stay! Clean and quiet time. The staff was nice well presented and a clean environment. We are planning on staying here the next time we come during the summer. Can't wait to check out the other rooms

    5
    « Scotts Valley CA Best Western Plus Inn »

    Great stay. We were in Scotts Valley for a visit and the location was great. Short drive to the ocean and a wonderful Red Wood Park. I would stay again and have already recommended it to other family members.

    5
    « Best Western Plus - Scotts Valley »

    We have stayed at this BW whenever we are in this area and it is always a pleasant experience. The staff is friendly, breakfast is the best, rooms are excellent, and the location is nice and convenient. We have stayed here numerous times and have never had a bad experience.

    5
    « Great Stay, especially for a family »

    We needed a place to stay for the night for our family and dog. We live locally, but couldn't stay at home for the night. We hadn't made reservations and the people at BW were very helpful, making us feel welcome and taken care of. It was the Best.

    1
    « Nice hotel, nasty people and policies »

    The customer service is horrible at this location. They seem very put out when asked any questions or basic service over the 2 days I was there. The front desk personnel were extremely rude when it came time to check out. I had requested a late check out (Noon instead of 11am) The front desk agent called the room at 11:55 demanding we leave the premises by 12:01 or we would be charged $50. At no point had I been forwarned of the exorbanent rate of $50 if I was not 100% out by the time provided. I was in the process of taking my baggage to my vehicle at the time and was done at 12:15. When I questioned the rigid policy she threatened to call the cops on me and my 11 year old daughter who had originally taken the threatening call and was in tears. When I asked for a copy of my rental agreement upon checking out the $50 was included under "misc" and the rates had increased from what I had originally signed for. I could not find ANY notices posted that referred to these charges being policy. There was no point arguing with her and "management" was unavailable so I will be refusing the charges. I will NEVER stay here again and strongly advise you keep looking also. Quality inn Ben Lomone, Inn at Pasatiempo, Hilton Scotts Valley are all superior to this place.

    3
    « Ok Room Service »

    This is a very clean hotel in a nice location. Daily room service was less then acceptable. Room kept clean but towels and coffee not replaced everyday. I would stay here again. Location was good and very quiet.

    4
    « Recommended »

    A good place to do a Napa Valley visit from. Has a good shopping mall opposite, and a good selection of sensible stores in the local. Plenty of parking, breakfast was typical American, good for what it was, but as a European, I suggest going to the Wholefoods mart over in the mall and being some excellent food from there!

    2
    « Not up to Best Western standards! »

    Recently, I stayed at Best Western in Scotts Valley, Ca. I have been to BW's often and they are usually reliable, clean, good service etc. I was very disappointed. There was a noisy gathering in the room by the pool until 10pm and yet they put me in a room close to it (I had checked in at about 4pm) The room had updated carpet and sink area but outdated furniture (sofa, desk, dresser) and the desk chair would not raise up or down. The bed sheets looked like they had not been changed. There was long black hairs on the floor and bathtub. (My hair is very light). The counter by the sink had dirt spots. The bathroom fan was noisy as was the toilet when flushed. The shower curtain smelled like sour mildew. I could have gone to a nearby Marriott for $30 more which I will do next time!

    4
    « Relative stayed there »

    My aunt was quite pleased with her week's stay there clean facilities great free breakfast friendly staff All In All a great stay definitely would recommend this to anyone that needs to have a comfortable stay.

    3
    « Window not able to lock unsafe »

    I checked in and was given a room on first floor and window would not lock. I did get room changed as I felt unsafe. But no compensation for the inconvenience and not even a sincere apology. I got a room change and that's it.

  • 5
    « Scott's Valley hotel »

    Excellent service, excellent staff, great breakfast, pet friendly. This location is only 10 minutes away from the Santa Cruz beaches and attractions so the price for the 5 star type hotel was wonderful. We definitely needed a pet friendly hotel but found few quality hotels in the area that accepted pets. Our room also had a comfortable couch which beats watching TV, reading, or visiting sitting on a bed.

    3
    « Unanswered complaint »

    I reported that there was no hot water and never heard from management. The staff was polite, and offered a discount or reward points but couldn't act without management. The manager has not contacted me.

    4
    « Best Western Plus Inn Scotts Valley Review »

    Up-to-date, nice landscaping, friendly staff, decently maintained hotel with good breakfast. As a Best Western Rewards Gold Member I was given an upgrade. Only minor issues were an elevator out of service (only 2 floors) and windows were a little dirty.

    4
    « Great deal »

    Our room was very large, spotless and very comfortable. The rate was half of that of hotels in nearby Santa Cruz and it's located just off Hwy 17. Reception was pleasant and check in easy. There is a gym, pool and spa. Although it's on a busy road and near the highway, we couldn't really hear any road noise in our room nor did we hear any neighbours. There are a couple of restaurants and a Jack in the Box nearby. We stayed in Room 107 with a king bed, couch and coffee table. This place is excellent value for money.

    4
    « Nice find. Would stay again. »

    Quiet and quaint. Great find close to Santa Cruz and Felton - Roaring Camp. Great deal and very comfortable. Nice clean room and comfortable beds. Parking lot is tight but there is street parking for larger vehicles. Bonus: Fitness room and Wonderful complimentary breakfast.

    4
    « Best Western Plus Inn Scotts Valley, Scotts Valley, CALIFORNIA »

    we had a Nice stay. Room was clean, we had adequate breakfas the next morning, very nice and friendly staff. the only complaint we had is that the lights were out in front so it was very hard to find the hotel at night..

    2
    « Hotel can use some remodeling »

    Two of us were here for one night, while visiting friends in the local area. Good thing we were tired the one night here, or the following items would have been even more of an issue: Parking spaces are too narrow, and not enough of them for nights where the hotel is full, such as the night we were there, due to many youth soccer players checking in. This can lead to damage to guest vehicles. Street parking is also risky, since we noted heavy gravel truck traffic on the street the morning of 9/24. The A/C unit even on max. cool with fan on high, took hours to cool the room. We were forced to leave it on all night due to it working so poorly. A plastic grill on the top of the A/C fell apart, and off, when the controls were accessed. The bathroom has no vent fan that we noticed, making it quite stuffy. The shower curtain has holes in it from being so old. The tub water spout leaks all the time and was noisy all night long. A light bulb over the double vanity area was burned-out. The key-card entry door handle works poorly: it only opens the door when raised up, never when it is turned down (which is the usual way these things open). There are stains and dirt on the wall behind the counter where the coffee machine is. The room has a musty smell either from being old and dirty, or due to allowing pets in all rooms at this hotel. My wife has an allergy to pet dander, so we asked for a pet-free room. Apparently this hotel does not have any. Too bad. Overall, we would describe the room (131) we were given as being well-worn, inadequately cleaned, and shabby. This hotel should NOT have the Best Western "Plus" designation.

    2
    « 2 star hotel for 4 star pricing, noisy location »

    very friendly staff, hotel updated but it was still not somewhere we would stay again. The pool hours were like 8am to 9pm, so if you want a hot jacuzzi after a long road trip and you arrive after 9pm you are s.o.l. It wasn't cleaned well, room smelled. Right next to freeway so made sleeping difficult

    2
    « Under construction »

    Large construction mess in front of my room, very noisy and dusty - great staff however! I might go back again once construction is done. They should post a note on their site that this was going on...after an 11 hour drive to this place it was, well - shocking.

    3
    « Good for quick overnight stay »

    Best western is good for a quick overnight stay. The rooms are clean and the bedding good. The complimentary breakfast is not good especially the hot bar. Needs improvement. The coffee was good which was a plus. The parking is tight and I was worried we may not get a spot. Not comforting. Luckily we were staying in the middle of the week so had not issues. They are doing construction which brings down the value however updates do need to be made. We will probably try another property next time we visit. I was not impressed.

  • 4
    « Great Location »

    This hotel is tucked away in the small town of Scotts Valley. The town has everything from a movie theater to grocery stores and many restaurants and coffee shops. It's also a 5 mile drive to Santa Cruz and Capitola.

    5
    « Scotts Valley BW »

    I did that before!!!ohhh please I have already spent too much time on this and I wrote very much before so please go there and see so from here on I'm wasting my time saying this and doing this and I've gotta go

    4
    « Highway Near by .... But .... »

    Highway 17 runs directly in back of this property, But of the numerous stays here, not once have I ever heard the passing traffic Property is well maintained, pets and service animals permitted. New (might still be under construction) elevator an added plus for handicapped guests, who prefer to be upstairs .. Breakfast available here, with large selection of items .. This is NOT to be considered a "Continental Breakfast" it's MORE than that.

    4
    « Very good breakfast buffet »

    Lobby, rooms, were clean and nothing special or outstanding. But the Complimentary breakfast buffet was a cut above! The Santa Cruz area is more into healthy food choices than most places in our country, and their buffet options clearly reflects that. Delicious!!

    4
    « Typical Best Western »

    Friendly and very helpful front desk. We needed directions to a rather obscure place and they helped us find it. Room was clean and comfortable. Nothing special but worked fine for an overnight. Parking lot is tight for larger vehicles like pickups or long vans.

    3
    « OK Property but the staff and policies ... »

    We visited this location last month. The property was in pretty good condition overall but aside from the desk clerk that checked us in all the other staff members just all seemed to be having a bad day. Never once did a housekeeper even make eye contact. I am not really sure why they liked to pull the soap and shampoo everyday (and forgot to replace it on one of those days) as it seems like an extra expense. They pull their breakfast at 9:30, and at 9:20 they announce they will be pulling it in 10 mins, even if their eating area is pretty close to full. The breakfast was descent , eggs, sausage, potatoes, waffles, fruit, yogurt, cereal and juice. Not sure if it is intentional or not but in our 3 rooms the AC units had problems with the calibration of the temperature (you set it at 65 and it stops cooling at 75). We asked maint to look at it but it still did the same thing. So in an effort to cool down the room I put some warm water in a water bottle, took the sensor on the AC unit and put it next to it (therefore making it think the room is warmer so the AC compressor stays engaged) In the future I will probably seek out a different Best Western

    3
    « Bad times at Scotts Valley Best Western »

    Count your towels when you first arrive in your room. This Best Western has no quality control over its housekeeping. They also have little care over the grounds. Even with ongoing renos, this place was trashed. Oh, make sure housekeeping understand that you are leaving for the day and want the room attended. We came back at 11PM to find our room untouched. Way too expensive for what we received.

    1
    « Don't waste your money when your not appreciated there »

    We were staying here for several nights and at first glace of the room everything was looking fine. When we took a look at the bed we found several long and short black hairs in the bed. That morning the housekeepers cleaned our room and took our used towels and never brought clean new towels to replace the ones they took so we ended up with only a bath towel to use for multiple days. The water is the shower stunk very strongly of sulfur for some reason. And to top off the stay, the breakfast attendant yelled above everybody during breakfast and to tell us that breakfast was over and for us to leave. We had enough and ended up staying at the Best Western Seacliff. SO MUCH BETTER!

    5
    « 4th celebration »

    We stayed at this location to visit family that live in Felton CA. This is the closest Best Western to their home, abut a 20 minute drive. The unit was very quiet and in good repair. he staff was friendly and polite.

    2
    « Not Best Western Plus »

    Dust, noise, smell. This was a builders construction site not a hotel complex. Was Best Western Plus priced but not delivered. We should have been advised in advance of construction work that was being done outside our room door. The outside of our room door and handle were in a very dirty state due to building work in immediate vicinity. No warning was given to us before or at check in of work in progress that would spoil our stay. Best Western Plus at this hotel was a JOKE.

  • 5
    « 3 weeks at Best Western Scotts Valley »

    I have not a single negative thing to say about my 3-week recuperation stay there. The room was very quiet, even moreso, given that it was as close to the freeway as it is. I never had a single complaint about noise. I did come close on one day, with an overly amouous couple who left their window open, but I marked that one in the voyeur class and chalked it up to free entertainment. Great beds there!!!

    3
    « Cooling/ heating »

    Air conditioning did not cool at all. Hot weekend on the coast. Plaster on hot tub was coming off. construction for new elevator going on. Breakfast was only fair, potatoes and eggs were gross. The only thing that saved breakfast was the do it yourself waffles but the strawberries looked bad as well.

    2
    « Ok Hotel for 80-90 a night »

    I am a Diamond member with Best Western and have stayed in numerous BW hotels. This hotel is ok for a 80-90 a night hotel. The parking is not very accommodating, the pool and hot tub are ok, the selection for breakfast is average. The rooms are average. If you happen to get this hotel for between 80 and 90 a night, you are fine. Anything else above that, I would look else where.

    4
    « Scotts Valley »

    Parking is too tight. We parked on the street, it was that tight. It is an older property, that has been up dated and kept clean and well serviced. The location is a little loud with traffic noise, but it wasn't a deal breaker. There are better, but this was just fine. I may being a little hyper critical.

    3
    « Very expensive »

    For the price it was a pretty pathetic hotel. It should not more than a $100 per night. If it was not extremely necessary to come and stay here I would not have. The staff was very nice, helpful, kind and professional.

    4
    « Graduation »

    The place is not fancy but is clean and quiet even with construction going on for a much needed elevator...in fact I never even heard the construction and I was close to it..The lobby has beautiful flooring and is comfortable and inviting!!! I will stay here again on my next trip to the area.

    5
    « Trip to Big Basin »

    We arrived at the hotel a bit late, we were greeted by two staff that were very helpful and professional. We then drove to New Brighton Beach, you have to find this place, south on Highway One , just past Capitola. Great beach to walk and sea glass hunt. We then went further south to State Street in Aptos and had dinner at Severinos, another Best Western, our first choice when staying at the beach. No available rooms, so we stayed in Scott's Valley. The meal was great and then we headed back to the hotel. In the morning, we went to Big Basin, it has redwoods that are over 1300 years old still standing in beautiful groves. The shops and buildings were all built around 1903. What a fantastic park , we went on a short hike, my girlfriends first, and it was a 5.7 mile round trip hike to a water fall. There is a beautiful pond at the bottom of the falls. 87 degrees, but in the redwoods it seemed a lot less hot. Easy hikes , fun place. Have to try this gem.

    5
    « Nice and convenient »

    Nice place. Convenient exit off of Hwy 17. Only a short drive south on Scotts Valley Drive to Mt. Hermon Rd and restaurant row. Nice breakfast room. Room was quiet even though back side is near Hwy 17. We asked for a later check out at noon while I attended a morning meeting. Large room. Jack in Box next door for late late food.

    1
    « Not Best at all »

    The Best Western chain is our first choice all across America. Heretofore we have always had very positive experiences. If you look at my reviews, you will see that there are very few negative ones....I am not just some crabby guy who likes to criticize. We booked two rooms, a suite for our kids and a standard for ourselves. At 300 each, we understood we were paying for location and holiday rates. In sports terms, there were two flagrant fouls and a technical. 1. The technical was when we requested a crib and were told it would be an extra 10 dollar charge. Really? On a total bill of $1200 for two nights? 2. Flagrant foul.....this was a big scary one. 20 minutes after we checked in our credit card registered a fraudulent attempt to buy items via Internet! Coincidence? Not likely since we hadn't used this card in months and only use it for travel. The front desk manager seemed supremely casual and unconcerned by the fact that a staff member might be committing a crime. 3. Flagrant,less scary, annoying foul....housekeeping cleaned our room while we were attending our event. They took all our towels and DID NOT replace them. This was awkward when we went to shower the next morning. We worried we would be charged for stealing towels, so we reported it to the front desk. We will be watching our bill closely to make sure they don't pull something. We will be calling our credit card fraud line to make sure no shenanigans show up in the future. In summary, we will continue to patronize Best Westerns, but will absolutely avoid this one, and urge others to do likewise.

    4
    « Good hotel »

    Stayed for one night in a one bed room. Nice and clean, large bed and working equipment. No microwave though. There is an outside pool and jacuzzi, which is heated and open until 10 pm. Friendly staff. Breakfast was waffles, muffins, toast cereals, juice and coffee.

  • 4
    « Clean »

    i found this hotel to be clean and the free breakfast was enjoyable. Same food served everyday and on a busy weekend they were slow to refill the food and didn't keep a very good eye on when there was need for more. But the staff is very nice and the rooms are very clean.

    3
    « Meh »

    The rooms are good, the location leaves something to be desired. $290 for a one-night stay for me and my dog (that's a lot of such an average motel experience). Stuck up against highway 17 and a road that has nothing to offer. Parking spaces were so tight you can barely open the doors to get your things out and squeeze past. Grounds nonexistant and no where to walk, nothing in the area. Breakfast was typical continental breakfast that tasted very low quality, processed food. :( Room was fine, beds comfy. Landscape was terrible. But the good news is they allow dogs, so good option for traveler with dogs. Internet was okay but slow and did not allow streaming of videos.

    5
    « Great Place to stay For Less when visiting in Santa Cruz »

    As you probably know most Santa Cruz hotels are overpriced! I hate being gouged, don't you? Unless you have to have an ocean view??? Why not stop 2 exits up from Santa Cruz and save some money. Some minor renovation going on right now. Pretty quiet during sleep hours tho. Breakfast is free and thats a savings! Better than most with the usual waffle maker! Good coffee! Another plus! Front desk staff are as good as it gets! Very helpful! Good job Ladies! Keep in mind you can't see the beach while you're sleeping....

    4
    « Very Nice Stay but Some Issues »

    The room was comfortable and quiet. My husband told me that the pool was NOT heated...as described. The parking issue, a HUGE van parked blocking other cars, needs to be addressed. Also, the on-line description did not mention a workout room, which my husband enjoyed discovering. It would be helpful to label the cold cereals; did not know what they were.

    5
    « Personal Visit »

    It was a great time especially hot tub and bed was comfortable and we enjoyed having a jr. suite. I have had great service every time I have booked the room. The front desk clerks are very professional and polite.

    4
    « Surprised »

    My daughter and I had plans to visit UC Santa Cruz. The hotels prices in the city to what they had to offer didn't make sense. We also looked in San Jose and the prices even for motel 6 were ridiculous. Finally we found this Best Western close enough to campus and the city at a reasonable price. We had a pleasant experience. Our room was on the second floor. It was very quiet, clean and spacious. They offer complementary breakfast with a nice selection of items to choose from. The only con of our stay was the tight parking area. If you are driving a SUV it might be difficult to find a spot. I saw several bigger vehicles parked on the street. The area feels safe and is close to highway 17.

    1
    « Its Not Nice To Lie »

    I traveled 7 hours to visit my son who was ill. When I arrived to this hotel the reception area was shockingly old. Not even close to what the photos portrayed on priceline. I was told if they catch us smoking they will debit my account 300.00. Well we do not smoke but thanks for the warning. It was incredibly loud most of our stay. The room wreaked of bleach. Tried to locate another place but had to stay 2 nights not by choice. I stayed in the area 5 additional nights at another hotel and had no issues. When i made my way back home i contacted priceline to let them the hotel was under construction and there was no business center as the photos indicated. Priceline contacted the hotel and relayed the owners denial about the construction. I was shocked that the hotel denied any construction. I asked for my money back they denied my request. I am posting my photos from this hotel. Stay away from here. My visit was during the week of April 4 2016.

    5
    « another great best western »

    we were completely satisfied with the room and service. We originally wanted to stay at Santa Cruze but they were all booked full. We were glad to get this motel instead. Our only problem was a lamp was not working. Staff immediately checked it and found out it was somehow unplugged. Excellent breakfast facility.

    4
    « Business Trip »

    All went well and the staff was effecient and friendly..especially over the phone helping with the reservation. The rate was good and the hotel well kept and i would recommend this hotel for business or pleasure.

    5
    « My Favorite Place to Stay »

    I love staying at the Best Western Plus in Scotts Valley, CA. I travel to that area several times per year and never switch hotels. This location is always clean, quiet and friendly. Plus it is just off of the freeway for easy access to anywhere!

  • 4
    « Overpriced »

    This was really a great place but overpriced because of the area, close to a resort town. Just frustrating to have to spend so much just to sleep--I was too tired to go on past Santa Cruz! The facility itself was clean, quiet (even being so close to the freeway) so no complaints there. The staff was great. Breakfast was ho-hum fare that most places have, fresh fruit would have been nice.

    3
    « Where's the PLUS? »

    First off the price we were quoted on the web site was $30 less than what we got at the hotel. Even with our AARP Discount it was still $160 for 2 queen beds. It's right next to the freeway, I mean just on the other side of the fence. The room was clean. The bathroom fan LOUD and you didn't have an option to use the bathroom without it being on. There was no room 'guide' of local restaurants or attractions or even television channels. The office was being remodeled so I won't fault that BUT check-in was a challenge just to FIND the office. There is very limited parking and the parking stalls are TOO NARROW to even get your door open without literally sliding into the car. Usual breakfast fare: waffles, eggs, potatoes, etc. nothing special there. Overall, will not come back. Not worth the money or various aggravations.

    5
    « Great Hotel »

    Looking for a nice place to stay, highly recommend this hotel. Nice location, comfortable, modern rooms, friendly staff, rates are fair. Would definitely stay at this Best Western again. Only draw back there are no microwaves in the rooms.

    5
    « Great location and value »

    I have stayed here several times and it is very convenient to downtown Santa Cruz, and the beaches as well as Scotts Valley where I visit my mother at the Brookdale Assisted Living home. The rooms are very comfortable, there is a pool and jacuzzi outdoors, there are a few restaurants very nearby as well as a grocery store and pharmacy. Love the in-room coffee and fridge- and the breakfast is very good- cooked eggs, potatoes, sausage, waffles and fruit and yogurt and cereals and juices and coffee and tea! The staff are helpful and the location is quiet and seems safe.

    5
    « A Very Good Value in an Over Priced Area »

    Our second stay at this property. Rates very high especially when the price is factored in. It is hard to find a place to stay for around a $100 around Santa Cruz.. Compared to other medium priced places in the area has got to be the best deal. Unless you need an ocean view you can't do any better.

    3
    « Extra average »

    It's a decent budget hotel, something hard to find in Santa Cruz/Scotts Valley. Our room (220) was clean and comfortable with King bed, couch, coffee table, fridge and microwave. Standard tub/shower. Everything functional and tidy. We didn't use the breakfast, but it's included in the price, and the set up looked like it had a decent variety. Staff was friendly and parking adequate. Our only complaint was the pillows: too hard and no variety available.

    2
    « Expensive price for cheap room »

    Well used, un kept sub standard room at a premium price. Stained carpet, low water pressure, uncomfortable bed and dirty unkept grounds with a crowded parking lot that will likely cause a ding in your car.

    2
    « Bad house keeping »

    We stayed here on Feb14-15. When we checked in it was obvious they were understaffed. We went to our room and I was immediately grossed out by our room. The floor was dirty the bed skirt was FILTHY and there were stains all over the wall. Not quite worth the $150 we paid. I figured we would muscle through it since most hotels in the area were booked. I figured I should probably look at the sheets. One bed obviously wasn't even changed. There were hairs, dirty feet marks, and CRUMBS. Gross!!!! I called the lobby and the lady at the front desk apologized and offered me a change of sheets. She was the only one working and was extremely busy. I went down and got the new sheets. The new flat sheet had small blood stains at the feet and legs. Gross!!! I called to see if we could change hotels but we couldn't bc we used hotels.com and prepaid- huge mistake. Ugh!! I then found mold on three of the pillows. So disgusting. The only reason I am giving this place a 2 and not a 1 is because the front desk woman was so sweet. Overall it was the grossest hotel experience I have ever had. I wish I wasn't locked in for $150 or we would have left. When I checked out I was told that they would offer me a discount but they can't because I prepaid. NEVER AGAIN!

    4
    « Great location »

    Great location, close to everything. We hiked the redwoods, walked the boardwalk, walked the beaches, ventured downtown, checked out some of the local breweries, and caught a ton of memories in Santa Cruz. Thank you Santa Cruz for making our vacation so wonderful.

    3
    « Ok for the price depending on the time of year »

    This is a average hotel, but the rooms, in general, are clean and the breakfast is good to very good in comparison to other similar hotels. I was dissatisfied with the quality of the bed and couch in the room for the price I paid (roughly $140 a night). The bed/furniture quality and cleanliness seemed comparable to a motel 6. I am a frequent business traveler and was maybe expecting too much for the price/very positive TA rating. Pets allowed which is a + and the staff was good. I just can't shake the fact the room its self felt like a 'dressed up' motel 6 quality room.

  • 4
    « Only Hotel In or Near the Bay area for around $100 »

    We were looking for a place to stay during a visit to the Bay Area. As it was Super Bowl week (!) the prices in and around the Bay area were jacked up! $250 to $350 a night was seen when we searched for a room online. Best Western Scotts Valley was 20 miles or so over Hwy 17and felt like we save $200 a night. Liked it so much we spent a second nite! We could afford it! The full breakfast was pretty good as it was included. We would have spent $20 easy at a restaurant easy for the two of us. The coffee was pretty darn good! And I'm picky about my coffee! Bed was comfy, large flat screen TV, shower had a sunflower head that felt good! The staff was friendly, and took care of all our concerns promptly. We feel that we received good value for our money!

    5
    « Best Place to Stay in Scotts Valley »

    Great hotel with friendly staff. Reasonable prices and a great location. I don't bother looking elsewhere. They are slowing upgrading the hotel to make it better. That means some of the rooms don't have the newest amenities yet. The parking is a little tight, but that is common for the area. Just make sure to book at least a couple days in advance as they often sell out.

    5
    « The only hotel i stay in »

    Whenever I am in Santa Cruz I always stay at the Scotts Valley Best Western. This is a nice, quiet hotel with all the amenities you need. I appreciate their attention to detail in making my stay comfortable.

    4
    « Nice place; not-so-nice parking. »

    Was happy to find this clean, well-appointed hotel at such a reasonable price. Just a very few minutes' drive and you're out of the congestion and noise of Santa Cruz. Amenities were fine, and the location is lovely. The parking lot, however, is TINY. Definitely not enough spaces for the capacity of the hotel, and the spaces are so narrow that even two smaller cars parked next to each other are crowded. Larger vehicles, forget it. Really, that's the only drawback I can think of, though. I would definitely stay here again when visiting family in Santa Cruz

    5
    « Excellent Accomodations »

    The room was large and comfortable. Very nice. Parking is a problem. The spaces are narrow and short so when there are a lot of full size trucks in the lot it gets kind of crazy. Staff were very friendly and helpful.

    4
    « Parking »

    The parking lot is very small and tight. Definitely AVOID it if you have a wide or large or longish vehicle of any kind; definitely DO NOT attempt a UHaul, boat or RV. Hotel is very convenient to HWY 17/880 and not too far to Santa Cruz and the beach, but you have to drive over a curvy hill road to get to 'Silicon Valley', so be prepared if you are not familiar with the area or uncomfortable with this type of commute. Locals tend to drive 'The Hill' very fast, sun or rain, curves and all!

    3
    « Somewhat disappointed »

    Asked for a quiet upper floor room & was given one directly over the pool/spa after being told in the cold weather no one would be swimming. But a family was in the spa splashing, yelling, laughing until after 9:30PM; all the noise was clearly & loudly audible in my quarters. The frig was on a low level in the closet, w/o any lighting & was difficult to access, much less see inside unless I used my penlight. No extra blankets were available on a frigid night (the heater needed more than an hour to warm the space. The in-room WiFi was dismally slow & initially not working. Hot breakfast choices were limited to sausage, eggs & waffles. No hot oatmeal was offered, only the instant version with a high sugar content - nothing healthy or appropriate for people on special diets limiting sugars & fat.

    3
    « Reasonable place to stay in Scott's Valley »

    Room was comfortable and good sized TV. While shower/toilet room had towel bars, I thought it odd that the large sink area had none. In fact, there were no hooks or anything to hang towels or anything else. Room had large closet with shelves along with frig.

    5
    « Great relaxing stay. »

    I give this hotel a day 10 for a great experience from check in to check out. No hassle warm friendly check in to clean quite comfortable rooms. Nice places to eat nearby. A great experience. Warm quiet environment. Great night sleep. Not rushed to get out of room by the hotel staff to clean the room. Thank you to all the staff.

    5
    « Pleasant, Relaxing Stay »

    We stayed overnight on our continuing trip and found this an excellent hotel. Staff was very friendly and accommodating yet professional. The room was very clean and quiet. We made good use of the exercise room, and the breakfast was great in terms of variety and quantity.

  • 4
    « Above the fog and hustle bustle »

    I'm a native Santa Cruzan and visit family often. Staying in Scotts Valley put's you near the freeway for easy access to all parts of Santa Cruz. If you want the full flavor of SantaCruz Stay here and go to town for your entertainment.

    5
    « Great motel »

    It was one of the nicest Best Western Hotels that I have stayed in.The motel was fairly new and the room and facilities were excellent. It was in a fairly quiet location. There nearby restaurants & stores. Hiking in the Redwoods was nearby. Santa Cruz was within 15 minutes.

    3
    « Good property, typical of Best Western Plus locations »

    Had to go 10 miles north of Santa Cruz due to professional surfing event on the coast. Location not convenient for our purposes, but not bad, either. Average in every way, room was fine, service was good. Shower curtain missing, eventually gave us a new one. Quiet and comfortable.

    5
    « Love this the hotel »

    If you come to Santa Cruz for business or pleasure, I highly recommend this hotel. It is quiet, comfortable, accommodating, conveniently located near highway 17, has stylish décor but most importantly it is clean!

    5
    « Friendly, clean and very quiet »

    Don't let the location of this hotel turn you away. It does back up to HWY 17 but you cannot even hear the traffic noise. The access to 17 is so easy and you can be in Santa Cruz within 10 mins. The staff is very friendly and professional. There is a nice size pool and hot tub on the property. The breakfast is very nice, fresh and hot. This location itself is safe and quiet.

    4
    « Good place to stay »

    A great location close to everything that you need. It's right off the freeway. The property is clean, and has a pool, spa, and fitness center. Breakfast was very good. The staff was nice, and the Internet service was excellent.

    5
    « Very Nice Rooms »

    Spent 3 nights here, and was very comfortable. The rooms were up to date and very clean. I would stay here again. The staff was courteous and friendly. The rooms are quiet. The breakfasts include hot choices like eggs and sausage and biscuits and gravy. I didn't try them, so I can't speak to quality, but they looked good.

    3
    « Average »

    It was very upsetting to arrive at midnight to find that our room had been given to some one else on our paper work with all my charge info., especially when it 3 am where we had traveled from that day. It was also upsetting to come back to our room at 9:45 PM and find it was not made up. It was also upsetting to have my charge card locked because of 2 charge from this motel.

    4
    « Pleasant Experience »

    The rooms were clean and comfortable. The location was close to the highway but you it was very quiet and peaceful. The hotel setting was quiet and picturesque. Very friendly staff and the morning breakfast was nice.

    4
    « Clean and spacious »

    We appreciated the clean room and comfortable space. My man especially liked the larger shower and high toilet seat. It was a nice room, we planned to stay at Hilton for a wedding at Roaring Camp but was booked. It was a nice surprise to see such a nice spacious, clean room. We would definitely stay there again.

  • 5
    « Very Nice Hotel »

    This is very nice, clean hotel, the staff was very helpful. The local area is very nice, I would stay here again when I am in the area. The rooms were very clean, and the beds very comfortable. The breakfast was always on time and was very good.

    2
    « Never Got it Right »

    Our stay was 2 night. First day, although we put no sign on the door and were gone all day, no one cleaned our room. We told the staff. Next day, although, to save water as the card they displayed suggested, we hung our towels up to reuse. Housekeeping took them away and, although there were two of us, replaced them with one facecloth and one towel. No bathmat. Told front desk staff again at checkout. No offer to makes things right. Wont stay there again.

    5
    « Scotts Valley Best Western »

    This is an excellent Best Western. The room is clean, the bed is good and the continental breakfast is very respectable. I highly recommend this property. If you have a need to be in Scotts Valley, this is the best place to stay.

    5
    « Great time in Scotts Valley »

    The hotel is a very nice location that is conveniently located near the Highway 17 exit. The hot breakfast is excellent and far exceeds the selection I have seen at other hotel locations. The rooms are clean and quiet and staff is friendly.

    5
    « Always a nice place to stay. »

    Staff at check in were nice well and dressed. Rooms were clean well decorated and beds were comfortable as usual. Parking is a little tight if you have a big vehiacle so we try to park further back in the back lot

    4
    « Friendly Staff & Nice Pool »

    The rooms include all the expected amenities, and the breakfast was crowded but kept stocked. The best thing about this hotel is the staff - they are incredibly friendly and accommodating. They go above and beyond to assist with requests. They really made the price worth it.

    1
    « Beware of the change in daily rate »

    We recently booked a five night stay at this property, Sunday through Friday check out. Due to a change of family plans we changed our reservation from Monday through Saturday morning. At the time of changing the booking, no mention was made that the Friday night rate would be over twice the daily weekday rate. Imagine our surprise when we checked out when we discovered that the rate for the Friday night stay was double what we had expected to pay. The manager on duty would not discuss this matter with us. The weekend rate exceeds the rate for many four-star hotels. Although Best Western rates this as one of their Best Western plus properties it falls far short of accommodations in their other plus properties. We will not stay at this property again.

 

Getting to the hotel ...

All directions
·From: Interstate 17. Take the Scotts Valley Drive/Granite Creek Exit and then turn right on Scotts Valley Drive to Best Western Plus Inn Scotts Valley. ·From: Highway 1. Going north or south, exit at Highway 17 north toward San Jose. Then take the Scotts Granite Creek Exit. Turn right at the stop sign, proceed over bridge, then go right at Scotts Valley Drive to Best Western Plus Inn Scotts Valley. ·From: Interstate 880. South to Interstate 17. (880 turns into 17 just past the San Jose Airport). Take the Scotts Valley Drive/Granite Creek Exit and then turn right on Scotts Valley Drive to Best Western Plus Inn Scotts Valley. ·From: Interstate 280 South to Highway 85 south to Interstate 17 to...

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