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Best Western Hotel Rose Garden Inn, Watsonville

4.0/5  - basé sur 397 notations.
740 Freedom Boulevard, 95076-3811, Watsonville, United States - See map

When you stay halfway between Santa Cruz and Monterey, you get the finest of both worlds. Delight in everything these two cities have to offer, but away from the hustle and bustle. Guests can slip away to the Santa Cruz Boardwalk and the Monterey Aquarium, or linger only 5 miles away at Sunset Beach, where golden sands and fabulous outdoor recreation are on hand. We are also minutes from Elkhorn Slough, a haven for birding enthusiasts the world over. We cater to road trippers, vacationing families and business travelers that desire affordable elegance. Whether you're here for the Wharf to Wharf Race or a meeting with Granite Rock, staying at the right Watsonville hotel will make a difference. If you're in the area for the Strawberry, Artichoke or Garlic Festivals, you're in for a real treat. Renowned Martinelli's Sparkling Cider is produced locally, and a tour of the factory is a must stop for all guests. Gilroy Gardens and the Monterey Bay Birding Festival are also nearby favorites. An independent local poll rated us ‘Best of the Pajaro Valley’, the surrounding area’s most revered hotel. You'll enjoy spacious rooms, luxurious bedding and a full array of amenities, including complimentary WiFi and an expanded continental breakfast. Need suggestions on things to do or places to dine? Just ask one of our congenial staff members. Your comfort and satisfaction remain our top priority. Reserve your upcoming stay at Best Western Rose Garden Inn today.

Best Western

Hotel Rose Garden Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 397 guest reviews
NOTE ISSUED
Excellent
146
Very Good
130
Average
75
Poor
33
Terrible
13
REFER TO NOTICE
Business Business
76
Couples Couples
85
Family Family
186
Friends getaway Friends getaway
22
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great place for a family to stay"

5
07/08/2018

The only complaint I would have if I wanted to be a complainer is parking. Other than that, we had a great stay. The pool and hot tub area was clean and not crowded which was nice and relaxing. Our room looked out over th pool area which was convenient as my younger son wanted to swim but the older one wanted to stay in. I was able to swim with the little one and keep an eye on the room. When we arrived the room wasn't ready but they put a rush on the room and text about 30 minutes later that is was ready. We had traveled into Santa Cruz so I called for a late check in which was no problem. The girl at the counter when we arrived was so friendly and helpful. The room was clean, beds clean, and shower was nice and hot with good pressure. I'd definitely stay herhere again and recommend to anyone.

"Pleasantly surprised"

4
23/07/2018

I had a king suit, nice room. They verity of rooms that are available is great. Breakfast was good, a lot of different choices. The breakfast room is very small, additional outside seating. The pool was clean, I will definitely stay at this location again

"Hidden gem in Watsonville"

5
19/07/2018

This hotel was super clean, the room was spacious and comfortable. The staff overall was great, with the only area of opportunity being with the night staff at the front desk. Either she was new and not trained or she isn't held to the same level of accountability as her day time counterparts. Checking in was fast, but that was due to the lack of participation on her end. Usually when checking in to a hotel the staff is courteous and offers the information you may need while you settle in, I forgot that not all hotel staff was this way.

"Great everything!!!Perfect little hotel for a family trip!"

5
16/07/2018

We stayed with our family-2 adults 3 kids for 4 nights.Great pool, hot tub, breakfast, rates, staff was extremely nice. Always had hot water with good pressure! From the front office to the breakfast staff( I forgot her name but she was awesome!!!) to the room service. Rooms was always clean and stocked with clean towels and toiletries-great place with a great price per night! We were very satisfied!

"Nice upgrade room "

4
25/06/2018

Stayed 3 nights here the room was spacious internet worked well she shower had plenty of hot water the on problem was the cable went out for about 4 hours but that was in charter cable company and the other thing is it can get kind ofk noisy if your room is by the street i would recommend this place

"Problems"

2
05/06/2018

On June 1, Me and my family checked in to this hotel, It looked clean and looked very nice to stay but at night there were problems. Can smell marijuana between the rooms, kids running up and down the hall way to wee hours in the morning, talking loud at night especially to other quests in rooms, and cars being run all hours of the night. If I had a chance to stay here again, I think I would stay somewhere else . I love and I stayed at best westerns hotels before, but this hotel need to fix there problems

"A great little hotel in Watsonville"

5
29/05/2018

We were spending the weekend with some friends at Pajaro Dunes resort and needed a place to stay nearby. We were very happy with our stay at this hotel. Very clean rooms, nice beds, good location. Ample breakfast. Nice pool and hot tub. We would recommend this hotel for anyone staying in Watsonville.

"Great Stay"

5
09/05/2018

We spent one night and the room was very clean and comfortable. We were forewarned of ongoing renovations so not surprised at few plaster patches on the wall. Front desk was very accommodating to help print travel vouchers. Breakfast was as expected and appreciated. Would happily stay there again should the need arise.

"Spring Break "

3
05/04/2018

My family and I stay here when we're traveling through Monterey,Carmel-by-the Sea and Santa Cruz it's not a long drive from here to anyone of these places maybe 20-35 min.. the hotel was very clean and convenient. I would stay here again. Only down side was parking was limited... swimming pool was right in the middle of hotel so that was great to watch the kids swim from the room. Their continental breakfast as pretty good it offered eggs, sausage, cereal, waffles,

"Very spacious room, great deal"

5
02/04/2018

Very clean room. Very spacious room! We enjoyed the 2 room suite. It had two bedrooms, two bathrooms and a Jacuzzi tub and a fire place. Awesome breakfast, many many options. I love the self made waffles. The only bad thing was that we were close to the pool and loud screaming kids were in the pool well past 10pm. But after kayaking at Elkhorn Slough we were wiped out and fell asleep to screaming kids. Woke up at 11pm to silence. Bed was super comfy. Shower was nice and hot. We will be back for sure.

"Pure garbage"

1
15/03/2018

I'd avoid this location like the plague. There is no reception as there is a major renovation going on. The makeshift reception had a “please knock” on its door. Why?! I am not sure. The whole parking lot was filled with construction workers' trucks as you can see from my photos. On top of this the workers were barbecuing on multiple spots. No sight of any management in this hotel. The breakfast was a joke. Always empty dishes and no staff to be seen. I don't know how this can go on but yeah, massively disappointed.

"Nice property for the price point"

5
13/03/2018

I enjoyed my stay here. For a roadside inn, the owners did a good job trying to give the hotel a little extra personality. The self service breakfast room had high quality ingredients. Rooms were on par with other places for the price point.

"Service subpar"

2
12/01/2018

We have stayed here before on our business trips. Inexperienced front desk with attitude. Not the usual friendly helpful staff we usually encounter at Best Western. We made our reservation directly with the hotel. They lost it, then acted like we were crazy even after I showed them phone history showing time we called. Then pressed call and it rang straight to them. Instead of just saying don't worry we have a room, we got attitude. I asked them to be sure credit card did not get charged twice because I already gave the person who took reservation number. Oh, that would never happen. Well, it did. We were charged check in and check out. Next day I saw it on credit card. Called them. Another person but same attitude. Not possible, no it didn't ... My husband finally got through to her. Charge was eventually taken off. Not staying here again.

"A gem"

5
31/12/2017

We had a very relaxing and comfortable three nights here. Would definitely recommend. Lots of value for the money! Also, quite attractive mexican-style gardens and decor. The breakfast food was fine, although the coffee was terrible. We don't like the TV blasting in the breakfast room, but we just turned it off.

"Very Dated"

2
20/12/2017

Very dated facility, must be 40 or fifty years old. They did a pretty good job with what they had to work with, as it was clean, and fairly well appointed. Terrible parking, mediocre front desk staff. I would certainly stay elsewhere if I was going to Watsonville again.

"Nice stay"

5
16/12/2017

The hotel was clean, the room was very comfortable, the staff was warm and friendly. The best and most surprising was an absolutely great, fluffy bed! We both got a wonderful nights sleep. Breakfast was stocked well. A worthy stay!

"Great stay"

5
09/12/2017

The stay was better than expected. The pool is heated and their hot tub was amazing. They have extra parking in the back so we can avoid all the traffic in the main parking lot, heaven!!! The check in is simple the clerks are nice and give you useful info verbally as well as in print you just have to pay attention and read. Check out was better just press check out button on the room phone and your done. Oh... the decor was beautiful traditional Mexican colors.

"Godsend"

5
08/12/2017

Pulled in late at night after 2 very tough days on the road and could not believe our luck. This place is BEAUTIFUL. Huge room, comfy beds, helpful welcoming staff, whole place is spotlessly clean. And then we walk into the dining room for the complimentary breakfast to be greeted with an amazing quality spread of fresh and hot food that would be charged at $40 anywhere else. So, so impressed.

"Limited control of AC in summertime"

3
29/11/2017

Check-in was simple, though I kept bothering the young-lady at the front desk trying to figure out small things about the room -- thankfully, she was kind and helped me. One thing we could not fix was the temperature in the room, guests have limited control over the AC which seems unfair given the cost of the stay. The young lady at the front desk even called her manager to inquire about an override, which was not permitted. This is the only reason I marked down my ratings. King sized bed, bedding and pillows were comfortable. Gratis toiletries were pleasant smelling. There was a window in the bathroom that opens/locks closed, which is always nice. Lots of clear cable channels. Beautiful sink that looked like it was from Mexico, so want one for my home! Breakfast the next morning was good, plenty of food to choose from although it was a tight space to navigate with other guests. Areas for improvement: 1) Lack of full control over the AC (HVAC). 2) Hotel was on a busy street so there was some noise, rooms may need more insulation. Could not hear neighbors, and it was packed full.

"Excellence"

5
25/11/2017

We really enjoyed our stay and will most likely be back! Thank you I really want to know what your pillows are made from and would like to buy four of them as they were so comfortable ever! Can you tell me how?

"great staff, clean but dated hotel"

4
10/11/2017

This hotel is tucked in downtown, so it's a bit cramped parking wise. There is a separate building with suite type units, showers were very small, no tubs. I'm not sure how the main building rooms are set-up, but if your a larger person you won't fit in the shower stall in the separate building! The staff is great, very helpful. Rooms were clean, internet worked fine.

"Leisure or business"

4
04/11/2017

Our stay was easy and comfortable. The decor was charming. The bed excellent. Breakfast wast surprising pleasant. Usually we have to eat out because there is no food available for me. I am limited in the foods I digest. I have to avoid eggs, all dairy and wheat/gluten, among other things.

"Clean"

5
02/11/2017

We were staying at another hotel and it was really bad we then called this hotel and the lady who answered was great and we made a reservation. This hotel was extremely clean and I really appreciated the service from all the staff. The breakfast was great ! Thank you for an amazing stay and we will be back !

"Pleased"

5
25/10/2017

Have stayed there many times from March to November. Rooms are always ready and clean. Staff very friendly. The one problem I have is the parking is not the best. If you come back to the Hotel late in the evening, you might not have a parking space, so I try to get back to my room early..

"Our second time using this hotel"

4
24/10/2017

This is the second time we stayed at this hotel, because we stayed here before with a satisfactory experience, and the price was right. The room was very Lysol/air freshener smelling at first, but we quickly get beyond that. The room was comfortable. Because of its city setting and close proximity to the roads, there was a bit of road noise, but not bad. The breakfast provided was very good, but be prepared to find a table as the room is small. I had left my phone charger in the breakfast room, and the woman in charge of the breakfast room found it for me. The front desk people were capable.

"Great room, horrible staff and management (Ryan Peach!)"

1
23/10/2017

I loved the two rooms I stayed in for a three day period. HOWEVER, we were overcharged $92.50 for the first night. Our credit cards were charged and they posted on the days we checked in, but I was awaken at 1am on the third night by hotel staff insisting I go to the office with them because our card was declined. Why did they not contact us before? "oh, your room phone must need maintenance" whaaaaa????. We were accused of having extra quests, having an unregistered dog and billed as such (not true) I contacted the hotel manager repeatedly without any response. I called BW customer service and was given a file #. After a week went by without any response I called again to customer service. " oh, the hotel manager said the case was resolved" whaaaa???? No one told me! I was told there was nothing corporate could do. They are just a go-to between the hotel and the customer. I am a 20 year BW customer and account holder. NOT ANYMORE!

BWRoseGardenInn, General Manager at Best Western Rose Garden Inn, responded to this review
I'm sorry the payment information you provided was declined during nightly card processing. A valid method of payment did need to be obtained as soon as the system notified us. The unregistered pet fee has already been refunded after you explained to Best Western the situation. As far as we are aware, this issue has been resolved. Thank you.

"Affords opportunity to travel with dog, smells overwhelming"

2
20/10/2017

I am so happy that Best Western Rose Garden in Watsonville, CA provides the opportunity for me to travel with my dog, while I am down there supporting my daughter at her competition, and provided breakfast allows me to hit the ground running; however, the room smelled like cleansing chemicals, mold and previous pet odors, with a wet spot on the floor. The manager switched me to a different room with same results. Didn't have the same problem year before. Don't understand why they have carpeting in rooms where they allow pets.

"Watsonville"

3
16/10/2017

We use this hotel annually, this time the beds were horrible and really exhausted us due to lack of sleep. No clean linen second day also really is unacceptable and should not be something a guest runs into

"Meh"

2
06/10/2017

This hotel wasn't that bad but the pictures of the room were so misleading to what the room actually looks like. The kitchenette is connected to the bathroom which smelled like a dive bar restroom :P bleh. The bed was very uncomfortable and the room had a weird chemical smell to it. It seemed reasonably clean and included the amenities listed in the description. Priced to high for a 2 star hotel.

"Pleasant stop"

4
05/10/2017

Strategically located just off Watsonville's Main St. this property offers comfortable and quiet rooms equipped with excellent beds and linens. Parking in the front and back lots can be tight but not impossible. The lobby is dime sized, the staff helpful. Breakfast is more than generous. Lots of nearby dining choices and a breeze to get back on the road, whether traveling north or south. One gripe: the TV in our room had a fuzzy, non-HD picture.

"Great Stay"

3
05/10/2017

Great stay. Stayed for a wedding. We were shuttled to and from the venue. Breakfast was good. Had a good selection. Bed was very comfortable. Price was very reasonable compared to everything else in the location.

"Great choice! Family friendly."

5
03/10/2017

Room was clean especially the beds!! Bathroom was in great shape. The room did not smell like cigarettes at all and the was my worry. I would definitely stay again as well as recommended the hotel! Enjoyed our stay!

"I won't be back!!!"

2
03/10/2017

Dirty/ripped carpet, breakfast not satisfactory, service poor, location noisy. I would not recommend this place to anyone and I am usually satisfied with Best western properties so this was a real disappointment.

"Watsonville"

4
01/10/2017

The stay was great except for a lighting issue (flickering) and bed being too firm. I also had trouble finding the HVAC control units because I thought it was on the actual AC itself. In the end, I didn't get any sleep for that night.

"Great town to stay in"

3
19/09/2017

Centrally located for easy access to highways. Good restaurants in area. Hotel was average. Bathroom extremely small with curtain tiny shower. Beds were very comfortable. Room was clean. Service was great and very friendly.

"Great stay off of PCH (Hwy 1)"

4
18/09/2017

Convenient, clean, and easy. Nice continental breakfast which had very expanded protein items) It was really nice for the area in my opinion. Very convenient as in between Santa Cruz/Monterey. Beds were great.

"Perfect room layout for mom, dad and adult son"

3
17/09/2017

This hotel is in a pretty sketchy area, and had a very unhelpful young man working at the front desk at check-in, but had the perfect suite for the three of us. It's a two-bedroom suite with two bathrooms and was very comfortable. Room was clean, but upholstered furniture was stained and seemed to be the worse for wear. Our room was very close to the street, but noise was minimal. Price for suite was pretty reasonable, and much less than Santa Cruz nearby. Young woman working front desk in the evening was far more helpful and recommended a great Mexican restaurant which we could walk to.

"vacation"

4
12/09/2017

the hotel was clean and in order,value was average .not a great deal since we had to drive so far off the freeway to locate the hotel.the staff was polite but did not give correct directions when asked about local resturants.

"Cozy Place"

4
09/09/2017

Clean, cozy place for a short stay trip to the coastal area. It's close to good eating restaurants, diverse with type of foods. It's about 30 minutes drive to the beaches. We love that there's a microwave in the room to reheat foods!

"Just ok"

2
05/09/2017

Stayed here for a night during the Labor Day weekend. When trying to check in, had to wait for about 10-15 minutes while the staff member and a guest were arguing about something (all in Spanish). She finally interrupted the argument and left them aside to check us in but told us our room was not ready even though it was 30 minutes past checkin time. We had also requested a portable crib in advance and they had to arrange to have it put in the room. Our room was on the back side so had to park down the street, around the corner. It was very noisy with street sounds throughput the night. While the room had a small fridge and microwave and all the necessities, the room was on the small side and once we set up the portable crib, it was almost impossible to walk around in the room. This motel allows dogs and there were many of them around and while it is advertised as a "no smoking" facility, there were numerous guests smoking outside their rooms on our way to our room. The breakfast room was so tiny and cramped and it was so uncomfortable to try to eat in there...we were all bumping into each other and our seats were hitting other seats or people, trying to maneuver in the small area. We fed our grandkids as quickly as possible and then went elsewhere. I will look for other options if we stay in this town again.

"very bad experience"

1
05/09/2017

I suppose to stay on these hotel from Friday September 01, 2017 until Tuesday September 05, 2017. However we got a breaking on our room on Sunday September 03, 2017, they get it from the bathroom window. We got robbed cash, my car keys for 2 cars and some belongings. But out of the bad experience I have to said that Ana Mendoza the front lobby clerk, I was on the front lobby checking out from my 2 free nights and checking the next 2 nights, and then I when on the computer to check what places we were going to visit when my son came to ask me if I had my wallet and if I had to check if I had my money, when I realize that we were robed. Ana right away call the police and after that she gave me a lot of options if we will stay or check out. Also the lady that work on the breakfast room, she always had food and the place clean. Besides the breaking on the room the other bad experience was the importance that the General Manager Ryan Peach, because he only response to my email that I sent on Sunday barely on Tuesday September 05, 2017 about 3:00pm. I would said if you guys choose to stay on these hotel take a wooden stick so you can put on the bathroom windows or something that will look those windows very thigh. Other than that is that the hotel employees are great, my room cleanest was good too.

BWRoseGardenInn, Manager at Best Western Rose Garden Inn, responded to this review
Once again, we're very sorry this terrible incident occurred. We would also like to assure you that no "stick" will be required when visiting the hotel. Each restroom window has two separate locking devices, the use of either one of which would have prevented this very unfortunate situation. We advise all guests to use caution with regard to their personal property. A few very simple steps can make all the difference. Thank you.

"good enough"

3
30/08/2017

Good for a short stay - price was a little high for the quality of the area it was located in. I guess it is feeding off the Santa Cruz/Monterey crowd so the price is high even though Watsonville is not a resort type area.

"Will not return"

2
25/08/2017

My teenage daughter and arrived at the hotel at 10:00pm and I had to wait 15 minutes outside before a desk person responded to the doorbell. Noise from the street is awful. We couldn't sleep despite using earplugs. Breakfast room is smaller than a room and guests are tripping all over each other. No tables available.

"Stay during car weed in Watsonvill, CA"

4
25/08/2017

This is a nice clean hotel in the middle of the city. About 25 miles from Monterrey for car week. I would stay there again next year. The room was very clean and comfortable without any problems. Parking is a little limited, but I was always able to find a space.

"Great place good location and helpful staff"

5
18/08/2017

The hotel location in very convinient in middle of town, the staff was always friendly and helpful. The cost seemed a little high for the room rates, I liked that they offered pet friendly rooms but not all and I stayed in a suit so my dogs weren't allowed in those rooms they had to stay home. Overall very happy with staff, the breakfasts have gotten much better from years in the past. Will stay again.

"Over 60,000 points for this??? Very disappointing!"

2
16/08/2017

I wasn't happy I spent over 60,000 points here. I asked for a room away from pets and what did I get??? The room was right next to the doggy pooping park and my window on the ground floor overlooked it, plus there was a dog next door! I'm gluten sensitive and the only thing available was hard boiled eggs still in the shell which were way overcooked and fruit. The dining room was as tiny, at best. About 14 people could be crammed in there. My suggestion to BW is to forget about cost saving measures and open up a room with larger space. That way, we're not eating on top of each other. Also, the online pictures don't reflect the actual size of the pool which is very small in real life. While the bed was comfortable, the carpeting was outdated and very dirty! I'll never stay here again!

"I will return!"

4
16/08/2017

Beautiful hotel with very good prices when they have vacancies. That would be the only complaint, is that often times they are booked full for last minute reservations. Although, typically all other surrounding hotels are have no vacancies too. That just goes along with towns along the California Coast.

"Family Vacation"

4
16/08/2017

We stayed here as a midway point between Monterey and Santa Cruz and getting to both places from here was easy. Our deluxe room with two queen beds was roomy enough four the four of us. The room was clean with the exception of a little dust on the nightstand. Breakfast is ok and will get you by in the morning. The Wi-Fi worked well all 3 night there no problems with 3 devices going at the same time. Close to shopping center about 10 minutes away as well as a movie theater and Applebee's. Overall a great stay and a nice hotel.

"Comfortable bef"

4
31/07/2017

I stayed two nights the room was comfortable as the bed also my room was next to the main street which can very loud but due able the big disappointment was the breakfast the only thing hot was waffles not hot eggs or sausage bacon and so on I never stayed at a best western plus that didn't just plan to eat out but I would stay here again

"Fine hotel, nothing special"

3
31/07/2017

We stayed at this hotel for 1 night, passing through from SF to LA. The facilities (pool, aircon, fridge) are all there but are a bit run down. We asked for a roll-away bed but couldn't get one (contrary to many other hotels). Breakfast was complete but too busy. For the 1 night it was fine. I wouldn't stay longer.

"Rose Garden Inn Watsonville, CA"

2
29/07/2017

Don't believe everything you see on-line about this facility, I thought it was very deceiving. The front desk staff was particularly disinterested in helping or accommodating my request to extend the check-out time to 1 pm. As it turned out, room service did not get to the room until 3 pm!

"Not a family hotel. Not very clean. Worn. "

2
25/07/2017

Our night of arrival we arrived at 9pm. Parking was sketchy. Check in was ok. I was informed my room was down the sidewalk around the corner. Got to our room, and there was a toilet plunger in front of the door. Opened the room, and the bathroom smelled overwhelmingly of bleach. Not hard to do the math. Plunger plus bleach equals bad plumbing. The bathroom had broken plastic on the floor in the corners. The bath wouldn't turn completely to shower, so there wasn't enough water pressure. Room smelled slightly of smoke, but was otherwise ok. Carpet looked dirty, beds were ok. The breakfast room was incredibly tiny and cramped. The fridge with milk and cream cheese in it was locked. Took muffins back to our room, but they were so nasty they were inedible. Went out for breakfast someplace else. Did laundry. Washer ok. Dryer ran for over an hour. The laundry room was locked. Had to have front desk clerk unlock the room to retrieve my still wet laundry. Kids couldn't use the pool because of people smoking pot on the pool deck.

"Uncaring staff"

3
23/07/2017

The cleaning staff used our toilet while we were gone. No only that, they used all our toilet paper and did not replace it. The parking is very limited and there is a lot of noise from the very busy street. The hotel, while mostly clean, still has a run-down feel to it. The staff is not rude, but not particularly helpful or professional.

"Average"

3
21/07/2017

I would say this hotel is just ok. It is one of the nicer hotels in Watsonville. I traveled for business. They do have a free breakfast room which has a good selection to choose from. That is definitely a plus.

"A pleasant stay"

5
20/07/2017

We stayed at BW Rose Garden Inn for just one night during a quick trip to the beach and the aquarium. It wasn't very far from Monterey but drastically cheaper than those places to stay actually In Monterey. So, we got a great rate for the night and headed that way. When we first arrived, I was a little put off by how crowded it seemed. Looks can be deceiving, though, because it didn't seem small once we got settled. The front desk clerk was friendly and got us checked in quickly. Our room was right next to the pool and there were even a few tables overlooking said pool so we could eat our dinner out there if we chose. The front desk clerk was great when I asked what beach we could go to that was family friendly and she pointed us to Sunset State Beach which was just ten minutes away and perfect for us to spend the evening at. The pool was small but heated, which was nice with the windy air. It also had a small hot tub that was nice and relaxing. We headed there after the ocean was a bit too chilly for our tastes. The room was very clean and average size for a standard hotel room. The bathroom was nice with high, adjustable shower heads that had great water pressure, too. The bathroom included plenty of places for storage which would be awesome for longer stays. The TV had a great choice of channels, the beds were fine, and we had plenty of extra linens without having to ask. The breakfast was great. It had plenty of choices, including warm offerings like waffles and oatmeal. It was a great meal for us before we headed out to see the aquarium. My only complaint, if I were even to call it a complaint, would be the parking. Luckily we had a spot but I could see how it might be hard to find a place to park your car if you stayed on a Friday or Saturday night (we stayed on a Sunday) and arrived late. From the sign on the front desk, however, it looks like they're aware of the problem and have solutions set up just in case. We would definitely stay there again!

"Nice Place to stay"

4
16/07/2017

Stayed for a night. Staff was very friendly and helpful. Would stay again with no hesitation. Staff went out of their way to help us search for lost jewelry and was always courteous when asked anything.

"Their shower heads are the best!!"

4
13/07/2017

I've been on the road a lot this month for work. I really like best western because they take pride on presentation and cleanliness. I am on the rewards program for that reason. This location in Watsonville is really nice and its minutes from downtown with lots of restaurants around the corner. Its not that far from the sea either!!!

"Good Hotel"

4
11/07/2017

Best Western is a good hotel and is centrally located between Monterey and Santa Cruz. The rooms were nice and comfortable; however, the carpet looked dirty. I didn't like the sheer curtains; it made it difficult to sleep or change for that matter. No privacy. Parking is horrible. They really need more parking for their hotel. Otherwise, a nice stay.

"What happened to this hotel?"

1
06/07/2017

This was my worst experience with a Best Western Hotel. The staff was non-responsive, rude and insensitive; They failed and refused to clean my room; they failed to fix the dripping air conditioner leaving a large wet carpet; the breakfast ran out of essential items, there was a smoke smell in our room and they wouldn't move us to an equivalent room, but were willing to move us to a lesser room for the same price we were paying; We have stayed here annually over the past 5 years. Never again. They lost our business.

"clean,clean,clean"

4
04/07/2017

the location was in a neighborhood with a strange entrance into our section,but lovely planting in front of the rooms...The property had a Mexican theme....It was sparkling clean,good products offered

"Great for Fido"

3
03/07/2017

Enjoyed sitting by the pool with the dog. Pleasant to have the rose garden all around, minimum of rules and regulations, just some basic safety stuff. Generally well maintained, very quiet after 10 pm. One nearby barking dog but no noise from the motel itself. Refrigerator/freezer unit very convenient. Coffee bland but no worse than usual at a motel.

"Nice stay at a reasonable price"

4
20/06/2017

Overall this hotel is a good value. Staff is friendly and helpful and the location is good. The bathroom was a little small but adequate. The personal care products were very high quality much better than the usual hotel products.

"Poor service for the price"

1
19/06/2017

My family & I reserved our rooms 4 months ahead of time since it was to attend my brother's wedding. The week before our stay we were told one room was cancelled . The staff did poor follow up . Rooms were dirty.

"Reasonable alternative to Santa Cruz"

5
19/06/2017

Location was good. Beautiful sunset beach is close. Y and lots of farming to see. Nice alternative to Santa Cruz and more reasonably priced. The coffee options at breakfast were amazing which is very important to me!

"Location, location"

3
18/06/2017

Needed to be in area for a 9 a.m. presentation next day. Exterior design very reflective of area. Felt safe traveling alone. Not a place for romance! Noisy area due to major cross streets but needed to be in this location.

"Cozy, quaint hotel"

5
15/06/2017

I have business in the area quite a bit. I like to stay here because it is out of the craziness of Santa Cruz. The rooms are nice, cozy and the staff is always friendly. Parking is always tight, but that is for any hotel in the area.

"Clean and comfortable"

5
12/06/2017

This hotel was very clean and comfortable. Staff was incredibly welcoming and accomodating. Breakfast was fantastic and way above continental, even my todldler was pleased. My only complaint is that parking is a little tight, but overall our stay was very satisfying. We will definitely stay here again.

"Good Location"

5
12/06/2017

Close to a variety of excellent restaurants, a number withing walking distance. Nice pool and spa. Close to Main Street businesses in Watsonville. A short drive to Santa Criuz and Capitola beach access.

"Not Impressed"

3
05/06/2017

First off, the location is misleading. We viewed photos of the property via another site and it appeared that it was "off the path". Actual location is dead center in the middle of town at basically one of the busiest intersections. If your room is located close to the street as ours was, be prepared to listen to traffic constantly. During our two night stay, horns, sirens, etc. happened on multiple occasions. Parking is cramped and inconvenient. There are two separate lots. If the main lot is full, you have to drive around the block and park on the backside. They do not connect to one another. The actual room is very nice and clean. Bed is comfortable. A minor issue (could be major for some) is that the TV was not working. It would turn on but then it kept shutting off on its own soon after. It was late and not important enough for me to contact anyone, so we just let it be. I would recommend that you find a room away from the stair wells. Each morning was a parade of loud clunking from suitcases. The breakfast service was generally good. Food was sufficient and plenty of options. Both mornings we arrived at the closing end of the window. One minor annoyance from breakfast was the overflowing garbage. There was a woman maintaining the area but it seemed she wasn't concerned with the overflowing garbage. We had to lift the lid to the can off in order to get our trash in both mornings. The flapper was stuck because it was full. The second morning we even saw the woman take the lid off and try to shove the garbage down, instead of just pulling it and placing a new bag in there. Overall, my wife and I were left disappointed. The things listed above by themselves probably would be considered minor but when added together left us feeling like we made a poor choice. Factor in the price of this room and I'd have a hard time believing there isn't something in Watsonville that provides a better experience.

"Warm cookies & fluffy pillows "

5
30/05/2017

We spent the night here recently on our way to the California coast. This is the sweetest hotel, great location, clean rooms & property. We checked in late and they still had freshly baked cookies & coffee at the front desk. The pillows were fluffy, we got an awesome nights sleep and found a groovy espresso shop just around the corner.

"NOT Clean"

2
23/05/2017

The room was dirty. Good location close to baseball field. Photos of room didn't match condition of room. It was nice the hotel allowed dogs -- and the room smelled like it. Very loud on ground floor.

"Nicely Updated with good amenities"

4
12/05/2017

Charming and fully renovated with unique décor. Very clean, typical breakfast, good internet. However, if stairs are a problem this may not be the place for you. Outdoor staircase to our 2nd floor room did present a challenge for our "aging" knees and hips. Once we made it up the stairs we were not going to venture down again until checkout.

"Hometown stay"

4
20/04/2017

We have stayed before. Wanted s different room, but couldn't secure it even paying ahead of time...but oh well still ok room. Entertainment center was dusty & carpets not fully vacuumed well, but decent.

"Good and clean room. Great staff."

5
20/04/2017

Room is clean. The breakfast has a usual variety of items, such as boiled eggs, waffles, orange juice and etc. The room is decorated in Spanish style. The whole facility is kind of compacted. Easy to find local dinning places. Staff is polite and courteous.

"Best Western Watsonville ... after a long drive into town."

3
10/04/2017

We arrived Watsonville a little before 9pm after a long drive from Las Vegas and with a tired infant and ready to relax in our room for the weekend. To our surprise, they placed us in a room with very strong odor that smelled like floral chemicals. We noticed it immediately when we walked in. Basically if the smell was powerful for us, I can't imagine what my newborn was smelling. We asked the rep to place us in another room and they said they were sold old, however the last guest didn't check in so they moved us. We didn't get settled in until a little before midnight. They apologized for the smell and said it was a smoke bomb to eliminate any bad odors, but it was too strong and could cause people to get headaches especially infants. Also the carpets were a little damp for some strange reason. Wasn't what we were expecting, but glad they were able to move us.

"Dropping In"

5
09/04/2017

Just looking for a BW to stay st along our way! Staff checked us in quickly! Great breakfast, but dining area was small and made eating/making breakfast was kind of a pain in the rump! The pool was warm and refreshing!

"Fair Value, Decent Stay"

3
09/04/2017

We booked here as it was a Priceline Express deal, and it meets the standards for this level of hotel, 2.5 stars. The beds were comfortable, the rooms very clean and roomy, and the staff friendly. The air conditioning/heating unit did not allow for a constant fan option, which would have been very helpful to drown out collateral noise. It is not a quiet hotel, and our room was just outside the pool area which did not settle down until after 10pm. The breakfast area was very, very tight with limited breakfast options for our experience with past Best Western hotels. The parking lot was tight, but manageable. As an alternative to higher priced lodging options in Monterey and Carmel, I think this is a fine choice. Be aware of the noise factor, as it's the primary detraction to this option.

"Noon checkout maybe, but cleaning staff begins harassing early on"

2
29/03/2017

I chose this hotel due to the noon checkout time because I was working a venue until late the night of my stay and was exhausted. Well the cleaning staff began pounding on my door shortly after 8 am and didn't stop. Eventually they let themselves in even though I had the "Do Not Disturb" hanger on my door. Then when I went to complain to the front office, they told me somebody had checked me out already of my room. What kind of excuse is that?? Only I should be able to check myself out...not their imaginary made-up person as an excuse.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
We're sorry you had a negative experience with housekeeping staff. Another guest did mistakenly provide your room number while checking out. This happens regularly and is normally just a transposition of the numbers. Normally we catch these but this one slipped through the cracks. I do apologize and would like to assure you that check-out time is indeed Noon. We hope you'll consider returning in the future.

"BW Watsonville"

4
26/03/2017

The motel is rather compact making parking difficult, but there is an overflow lot in the back. We like the location being close to Santa Cruz and Monterey. They allow pets so our dog can travel with us. The breakfast lacked any form of fruit, which was disappointing, though the chocolate muffins were a huge hit. My mother's accessible room had too much furniture with blocked her access to the bathroom. We've stayed before and we may again, but not if my mother travels with us. The rooms are clean and the staff is helpful. The beds are too firm for my family's comfort.

"Not clean enough for me"

2
18/11/2016

Beds like cement, staff barely spoke English and room had dead bugs! It was $146 a night, way too much for quality! Our room was tucked around behind the office, maybe a former managers break room. We had to walk back out to the road and follow the sidewalk to a back garden gate to find our room. Kinda creepy!!

"Good value and service"

4
17/10/2016

Stayed for 2 nights with family. Allocated big room with kitchen and private patio. The room is accessed by walking along sidewalk. Room is good size and comfortable. Breakfast is OK. Breakfast room is tiny and gets full very quickly. Pool and spa tub are small. It clean. All in all would stay here again. Good value overall.

"Wonderful Stay"

4
11/10/2016

We found the Best Western Rose Garden Inn to be a great location. It's very close to Monterey and Carmel and also Santa Cruz. The hotel had a nice swimming pool and hot tub. The breakfast was included and they had a lot of items to chose from. There were restaurants located within walking distance which was also a plus.

"Love this Best Western!"

4
02/10/2016

I love to stay here. It is close to Monterey, Santa Cruz, beaches and tons of nearby attractions. Reasonably priced and easy to find. Clean and comfortable. Great breakfast, wifi, pool and hot tub. I will be staying there again soon.

"Great Stay in Watsonville"

4
26/09/2016

Rooms were clean, beds very comfortable, larger size refrigerator in room, pool was nothing fancy but kids and adults had a blast. Breakfast was more than we expected. Stayed for a baseball tournament and wouldn't hesitate staying again when in Watsonville

"LOUD DOGS ALLOWED"

3
20/09/2016

They ask you to move if they put a loud barking dog in the room next to you when you call the front desk to tell them about a noise issue after 10PM when they say it is supposed to be quiet time. We weren't causing the issue. Dogs should be muzzled if they want to let them stay on the premises.

"Family"

3
19/09/2016

Hotel was convenient & affordable for our needs. Rooms we small and parking was difficult Gym was very small but adequate for use Spa was clean but very small. Breakfast area was very small and crowded but food and drinks were good

"Nice Hotel"

4
07/09/2016

Nice Hotel on busy street, No restaurant at hotel as listed. Rooms were neat and clean but no comfy chair for relaxing. Wood floors squeak so if you are rooming with a light sleeper you wake them up when you walk on the floor. Breakfast had good selection of items, including warm oatmeal in crockpot and breakfast sandwiches you could microwave. Too cool to use the pool but looked nice and clean. Housekeeping does NOT leave toiletries or coffee when you stay over unless you are using what they leave you each day, per the head of housekeeping. So make sure you ask them to leave them if you want them.

"Clean, pleasant, centrally-located"

5
07/09/2016

I stayed here for a quick business trip. It's the Best Western quality that I count on - clean, well organized, nice staff. In addition, the tile work in the bathroom sink area was pretty and unique - nice touch.

"Nice hotel"

4
05/09/2016

A nice hotel, very comfortable (and quiet) for a couple of nights. Rooms a good size. Nice pool and hot tub. Breakfast pretty basic and breakfast room on the small size. A little off the main routes for the coast but pretty handy.

"Basic clean and comfortable "

3
27/08/2016

Stayed here during Monterey car week. Parking can be tight but overall this was a good value for price. It is an older style outside entrance room but has recently been renovated. It is really like new. Mattress and pillows were very nice. I did not eat breakfast there but appeared to be on par with other chains.

"Great Place to Stay"

5
24/08/2016

This was a great place to stay rooms where very clean had everything in you needed and a pool which was warm hot tub. Place was nice and clean staff was very helpful and the breakfast was really great. We will surely stay there again when we are in that area.

"Dirty carpet"

2
24/08/2016

When we checked the pictures online the room looked clean and decent. When we got there room smelled so bad that I had to sleep in my car the first night. Carpet was really dirty. Breakfast was decent and choices are very limited. The hotel is old and needs a lot of updating. Staff members were extremely friendly and helpful.

"Nice place to stay in the area."

3
24/08/2016

I was in town for Pebble Beach and everything close to Carmel had been booked months in advance, this was the closest I could find that was not outrageous in price for that weekend. I was pleasantly surprised! The rooms were spacious and very clean. The bathroom looked like it had been recently renovated. The staff was nice. I would stay here again if in the area. Be aware that parking is limited and fills up pretty quick around 9p. There is additional parking on the far side of the property, but it's off another street and does require a bit of a walk. But not bad. My only real complaint is that the A/C is one of the new controls that the median temperature is set by the hotel. You can set it lower, but once it hits that mark, then it automatically resets itself, so the you get warm again and have to get up and run it down again in the middle of the night. Very annoying. If I'm paying for the room, I should be able to set the temp wherever I want it set and it stay there! Breakfast was included and it was a good traditional spread of options.

"They don't care"

2
22/08/2016

Loud crack heads slamming door and swearing all night. No hotel security. It's up to the guest to call 911 at $230/night. Requested room ignored and not available on a four night stay booked 9 months in advance. Virginia at front desk does not care. Manager is not available. Toilet doesn't refill. No elevator.

"second choise"

4
22/08/2016

Overbooked in Monterey.... pleased with room.. bed was great.... wish they had an elevator. Not the newest...but very clean and good. Close enough to Moss Landing to have diner a Phil's. Drove the next day to Monterey.

"Worst bathroom ever!!"

2
15/08/2016

First I checked in had to drive around the black to park which was fine,Got into my room the light didn't work in the kitchen area of fine again. But the reason for my bad review was the bathroom the shower no tube was a 4x4 size I felt claustrophobic in there made it a quick shower the sink was just as bad you stand at the sink and your arms are against the walls. I went down stairs for breakfast and the choices are very limited no eggs potatoes sausage or bacon every best western I have ever stayed at had those options this one did not I left and went out for breakfast. Also the front counter lady was very nice I had a free night voucher which she could not figure out what to do I had to go in three different times for mu two night stay and no one there knew how to do the free night very frustrated with that I will see what happens when I get my credit card statement.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
Thank you for the review. I'm very sorry about the size of the bathroom. Those small showers are unique to our "Kitchenette" rooms and were more common in a bygone era. The kitchenettes are slated for a remodel in the near future. For guests who need more elbow room and the kitchen is less important we definitely recommend any of the standard rooms and suites which have much larger bathrooms.

"Beware online booking site"

2
09/08/2016

Before I start on the hotel I have to mention the problem with the online booking. I felt I was on Best Western site, searched best western and turns out it was not them it was another hotel booking site. A huge problem with communications, didn't get my reservation, needed multiple calls. Called hotel and they said they have had this problem. Be careful that you are talking to Best Western directly. Hotel was adequate, somewhat noisy if you have a room by breakfast area. Good value for the price. Breakfast was fine. I am giving them a poor rating because of the problems with the online booking sites. Also if you are trying to go back to Santa Cruz area, every day no matter what time it was the traffic was horrible and took forever to reach our destinations. Parking lot got filled up and one night we couldn't find parking in the lot. We were here 3 nights and they didn't refill shampoo or conditioner and housekeeping was at our door every morning at 8 am wanting to clean the room.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
Thank you for taking the time to submit your review! We absolutely encourage guests to make sure they are booking through our hotel's website or bestwestern.com specifically. Rates and availability are always updated there first.

"wedding trip"

3
08/08/2016

This was a wedding trip for a family member. It was not easy reaching the hotel online as all the booking sites seem to jump in. The room was fine, bed not so great, but adequate. Virginia the daytime desk person is fantastic. Evening weekend gent is ok. Overall experience was fine. Bring your own breakfast - that is the one really weak area for a Best Western.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
Thank you for your review! We are working to relocate our breakfast room as we've definitely out-grown the current facilities. We do also offer breakfast bags if you're planning to leave before breakfast opens or would just rather avoid the crowds!

"Average Quality"

3
06/08/2016

Room served its purpose, but light between beds was not plugged in and cord barely reached outlet and some electric plugs did not work. Attention to detail of of room was lacking as these items are frustrating but not enough to call the front office to have someone come deal with them.

"lovely hotel great pool"

5
06/08/2016

this is an unexpected pearl in watsonsonville. lovely location, refreshing pool, nice rooms but too busy breakfast location. rooms in the quiet side next to the pool are very nice and quiet. location very nice

"Great Hotel for Bikers "

5
05/08/2016

Great hotel, Clean, comfortable, with good restaurants close by, Walking distance, Friendly staff and covered parking for motorcycles. Will stay here again when I'm in the area. Now Tripadvisor is telling me to add more characters. Still not enough.

"Wonderful Experience"

5
01/08/2016

This hotel was very relaxing. Helpful/pleasant staff. Rooms were decorated nicely and furniture was comfortable. A little noisy since our room was by the pool but to be expected. Great price! I recommend this hotel

"Another great stay from Best Western"

5
19/07/2016

Our stay was very pleasant. You get what you pay for but that is a good thing in this case. We weren't expecting luxury, we were expecting a good stay for our family, especially since we were all staying for 3 nights and that is what we got. The rooms were clean, beds were comfortable and amenities were sufficient (microwave and fridge). The pool was heated which was a very nice surprise because that way, the kids could get in whenever they wanted. I also noticed the pool being serviced every morning (appreciate cleanliness). Our rooms were clean and turned down every evening when we returned. From the front desk to the lady who made sure breakfast was ready, customer service was perfect. Best Western really pays attention to the little things and it shows. The neighborhood wasn't the greatest but while we were at our hotel, we never felt unsafe or uncomfortable.

"Nice place to stay"

4
18/07/2016

The Best Western Rose Garden Inn in Watsonville is a nice hotel. It is centrally located and has a very functional breakfast buffet. Across the street is a nice little restaurant and there are several fast food places a short distance away. Parking can be challenging here, but the staff is always friendly and upbeat.

"Too noisy"

2
12/07/2016

Motel nicely renovated. We were in the back where it was dangerous getting out onto the street, cars parked on either side of the entrance, so hard to see oncoming traffic. Room was so noisy until 2:00 a.m. and as early as 5:00 a.m. that we could not sleep. Left about 6:00 a.m., which was too early for free breakfast. Would not stay again.

"A LOVELY WEEKEND"

4
11/07/2016

Spent a nice, relaxing weekend in Watsonville and Salinas. We enjoyed our stay at this hotel and will definitely be coming back for another stay with family and friends. Annie was very nice and helpful checking us in and checking us out. The room was clean and I especially liked the whirlpool.

"Great Stay"

5
08/07/2016

We had a great stay at this hotel. The beds were comfortable, they allowed pets and had a good variety of breakfast items in the morning. All in all it was a good one night stay. We'll definitely be back.Thanks BW.

"Mixed Experience"

3
05/07/2016

My second stay at this property. Positives: GREAT bed! Other amenities are adequate. Breakfast could have longer hours. Coffee in lounge is nice. Very frustrated that they did NOT clean my room on July 3. While I was out of the room between 8;30 am and 4:30 pm, they left a note saying they wanted to give staff a break for the holiday weekend, so let them know what we needed cleaned. Well, I needed clean towels and coffee, which I eventually got, but this was handled so late, and so poorly, I don't know if I'll return. Depends on what else I can find in the area. This is the only real bad thing about the hotel. The beds are good and the rooms are quiet. There's a pool, but I haven't used it. I woke the night clerk to check out at about 6:10 am, and she gave me incorrect directions to the highway. After going in two different circles and finally ignoring her directions completely, I got there eventually. They should have a map or written directions to nearby, relevant highways.

"Breakfast service time change"

4
01/07/2016

I've been stay in this hotel for the past 8 months, everything has been excellent until someone decided to change the breakfast service time. Usually it was available around 6:30am however they changed it to start at 7am which it is unacceptable specially for the business people that need to work early. Management must consider returning back to the original schedule.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
Hello! We're sorry for the confusion. Our official breakfast times have always been from 7-10am. We do offer Grab n' Go breakfast bags at the front desk for guests who will be leaving us earlier than 7:00. Just let the front desk know the night before if you would like to customize which items are placed inside!

"Budget friendly with nice perks!"

5
29/06/2016

We stayed here twice this year and wouldn't hesitate to return. I first booked this hotel in January, when we had a horse riding trip planned at Mt. Madonna Stables, less than 30 mins away. Because of the rain and muddy trails, the horse riding trip was cancelled. But we kept the hotel reservation and drove over two hours for a weekend getaway. So what were the perks, besides a great price? Here you go: 1) Heated pool 2) Hot tub 3) Free cookies! 4) Next door to Super Taqueria!! Whoohoo, hello delicious tacos!! So instead of a lovely horseback riding trip, we had a great time swimming in the evening, soaking in the hot tub, and eating tacos in the room. We had the pool area all to ourselves. It stopped raining, and the weather was nice. The room was clean with a cute Spanish style. The bathroom was super tiny, but not a deal breaker. We stayed again in March, when our horse back riding trip was rescheduled. This time our room had a much bigger bathroom, yay! This bumped up my rating to 5 stars. Again, we enjoyed Super Taqueria and the pool. The beautiful flowers surrounding the hotel also makes it easier to pretend you're somewhere tropical. :-) I also have to give a HUGE thank you to one of the workers at Best Western Rose Garden Inn. My husband left his truck door wide open in the parking lot (really, was he that excited and forgot to close the door, hah!), but a worker saw and chased us to let us know that he closed the door and we should go lock up. Wish I got his name. If you're on a budget and looking for a clean room, heated pool, friendly service, yummy cookies, and great Mexican food next door, this is the place to stay!

"Could be better"

3
29/06/2016

The setting and grounds are attractive, Our family suite with 2 bedrooms worked well for 2 teenagers. Friendliness of staff could be improved. Stairs and railings were sticky and had spills over the three days we were there. Breakfast offered a good variety of choices, but only one day out of three was a water pitcher provided.

"clean, nice & affordable!"

5
27/06/2016

I just wanted to write a review on how cozy my room was! bed and pillows were great! its perfect for an quick nights rest! i will def be back! pool was a little small but it was perfect for the kids, very clean and updated

"Alright for an overnighter"

3
26/06/2016

The room was average, but the quality of fixtures and fittings a bit low, and maintenance poor. The attitude of the hotel staff was unfriendly, and their rules, obviously set by the manager, were inflexible, and rigid. Did not leave the ability to accommodate their differing guests requirements.

"Great Hotel"

4
21/06/2016

Stay here for a night, this hotel has a nice, spacious, and clean room. I love the interior design of the room. It has nice big comfy bed, clean bathroom even it's a bit small. They provide coffee maker & large refrigerator too in each room. Air-con was okay but it's kinda noisy. They provide breakfast where you can make your own waffle. Not bad. Overall this hotel was okay and great.

"Very Clean & Comfortable"

4
20/06/2016

Our room was very comfortable and clean. The bed was very comfortable. Everything was in working order! We had a very comfortable stay. Parking was confenient. The contenental breakfast food was okay but the area was very small for the volume of people using the area.

"Simply wonderful."

5
05/06/2016

We booked a few months before our stay and that is the best way to get a room at this cute hotel. The hard working, sweet, employees are and will always be my favorite part of this hotel. We stayed here in the past and they have really worked out all the kinks. We even used the pool and enjoyed other people who were staying at the hotel. The rooms are very clean, comfortable, just a very nice stay over all.

"Upgraded Beautiful Hotel"

5
03/06/2016

This hotel was one of the nicest hotels I've stayed at. I has an outdoor pool and hot tub. We were upgraded to a king suite the next day and was absolutely beautiful. If had 2 rooms the king room had a fireplace and jetted tub the other room had a queen bed with a sitting area that included a love seat. The hotel is a Spanish theme hotel, the pool and hot tub where updated and clean. Will come back here for sure.

"Disappointed"

2
29/05/2016

We were not impressed with this Best Western. Room staff kept turning off air conditioner and did not leave replacement shampoo, etc. We stayed 4 nights and ran out of items and had to go to lobby to ask for shampoo and lotion, unacceptable. Breakfast was ok but staff working there were not helpful.

"weekend getaway"

5
20/05/2016

will defintely stay again,we go visit friends about 2 times a year and always stay in the same location,its very nice and comfortable we recommend it to our friends and family a gym addition would be very nice,maybe you will consider that

"Good place to stay with a satisfactory breakfast"

4
02/05/2016

Good hotel, room was nice with a very comfortable bed. Room was in the back on the 2nd floor with no exterior noise. Breakfast room was cramped but they had a good selection of food for a continental breakfast. Desk staff directed us to a great place for lunch the California Grill which had fantastic food.

"Surrounded by Flowers"

5
27/04/2016

Rose Garden Inn was a delight. I could tell right away we would love this place. Blooming flowers everywhere enhanced the lovely Mission style property. Although filled we enjoyed a quiet, restful night's rest in our pretty and very comfortable room. We will put this place on our favorites list!

"Terrible"

2
21/04/2016

Booked A KING ROOM for 2 nights by phone directly with the hotel. We arrived late in the evening. We dragged our belongings in the rain to the far side of the hotel.We were given a DOUBLE ROOM! The room was small and dark. I immediately went back to the desk and was told there was some kind of miscommunication in the booking, but there were no KING ROOMS available. I said that I wanted to speak to the manager and was told he would be in the next day and that the issue would be noted and the manager informed. We had a family reunion to attend the next day,but by 1pm we had not heard from the manager and never did!!! The room itself was small,dark, had a noisy frig and a dirty iron that left marks on my clothes. It seemed that all the cleaning staff did a meet and greet outside our room every morning as we were on the back side of the hotel.To top it off, when I went to relieve my dog I found A DEAD RODENT in the relieving area!!!! Will never stay here again!!!

"Undecided"

3
20/04/2016

Clean, pretty rooms. Excellent staff and service. Warm cookies and hot chocolate served in the lobby in the evenings. Down side was when we checked in the clerk went over a list of 'rules' for the hotel with us, such as 'no parties', 'quiet time is 10pm', and list of what things cost if they are stolen from the room. Made us very nervous as to what we were getting ourselves into. There were also people hanging out on the balcony's staring into the parking lot every time we left our room.

"Charming"

4
19/04/2016

This is a cute and well-maintained hotel. The price was very good. We were heading to Monterey and wanted a clean, simple place to spend the night. The Best Western Rose Garden Inn was perfect for our needs.

"World of Outlaws"

4
05/04/2016

Great weekend of races in California, first night Watsonville the track was so so, organization very suspect but in all races were solid. Traveled north the Chico, boy they know how to put on a show! Chico staff, track, amenities you name it was legit! Great experience at Chico, if you like Dirt racing and the World of Outlaws, Chico is a must!

"Great place"

5
03/04/2016

We arrived in the wee hours, very tired. The receptionist was exceptional. The room is cute with a little fridge and microwave. The bed is very comfortable. Parking a bit of a challenge but not too impactful.

"Very nice stay"

4
02/04/2016

Large, clean room. Excellent wifi service. Quiet. A little difficult to find but no highway noise. Reasonable, but limited motel breakfast. Parking was tight but we found a space each night. A very nice stop right in the middle of Watsonville.

"The little place that tried and THEN DID"

5
01/04/2016

My surprise of this week on the road is this BW. Couldn't tell if it was new and made to look seasoned or an older property impeccably maintained--no matter. VERY clean Spartan rooms with a frig and microwave, STRONG WI-FI (thanks BW for listening!) and spotless bathroom. Used the laundry area and the fitness room (weight machine--thanks BW for listening!) Popular with workers in the area; regrettably heard the big trucks fire up early. Rooms near ice machines do not filter out their use--beware. Breakfast was fundamental; something for everyone. I will use them and other BWs again!

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
Thank you for the feedback on the ice machines, I'll look into resolving the noise issue myself. The entire staff is happy to hear our exercise and internet offerings worked out so well for you. We look forward to your next visit!

"Just passing thru!"

4
30/03/2016

This was a one night stay to break up a very long drive.Best western did not disappoint. We were meeting friends in Santa Cruz for dinner ( 14 EASY miles away) so we didn't get a chance to eat in Watsonville but will explore next time thru. You have many good choices close by.Any UCSC parents out there stay here save some money on Santa Cruz hotel prices. Easy access to highway and easy to find. Busy traffic at the normal peak drive times,then it's very sedate. Our room was clean and comfortable and the front end staff friendly and helpful. Will stay here again. Parking was not a problem there is an overflow lot around the corner if you leave and come back late well lit and safe.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
Very glad you enjoyed your stay with us and happy to accommodate any traveling families going to UCSC! Plenty to see and do right here in Watsonville as well if you want to come back just to experience the southern half of Santa Cruz county! Thank you for the review!

"Vacation in Watsonville and Moss Landing"

5
27/03/2016

We've been using Best Western Rose Garden Inn for 15 years to come down to the beautiful sea shore at Moss Landing. We love the area and enjoy the stay at the Inn and the surrounding restaurants and activities that are available in the area.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
We love hearing from our loyal return guests! There are a lot of property improvements in the works to make things even better over the next couple years. Thank you so much for the review!

"Really nice, pool not so "heated""

5
16/03/2016

The overnight in this room was really nice. Everything was in working order and clean. We stayed in a carpeted pet room and you couldn't even tell a pet had been there before. We were greeted by a lovely young lady who was very sweet. The only problem was that the heated pool was not heated. I'll blame that on all of the rain they've been having in that area. Loved the charm of the bathroom sink.

"No Power and They Charged"

1
09/03/2016

An unreal story. The power went out the first night...my room had power, but no wireless, no breakfast. My team were in other rooms and had no power period. We check out the next day with a request that we be charged for one night (the night we slept there) and that was it...We only slept there one night and the lights were still not on Monday (we had reserved a three night stay. The manager had the gall to say we had wireless with 2 of the 3 who had no electricity at all, and my room had NO WIRELESS...none nada. He lied right to my face, acted nervous and then charged me for a night when I had already checked out. Do not stay in this hotel!

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
We're sorry you experienced an unpleasant stay with us. We did experience an electrical outage which lasted 24hrs. The power company was overwhelmed due to widespread outages following a major storm system. Your rates were adjusted and updated folios sent as you requested following your return the next morning. At this point all we can do is apologize again for the inconvenience caused by this outage. Thank you.

"Good Experience for a Reasonable Rate"

4
28/02/2016

We spent the weekend in Santa Cruz but wanted a cheaper hotel for our family of 7. We had stayed before in Watsonville so we knew the fares would be a little cheaper. Found this Best Western with favorable reviews online. So we purchased and were not disappointed. The beds were comfortable, the rooms cozy. We purchased two rooms and let our teenage daughters stay in it while my wife and I stayed in the other one. Pool and hot tub were great to use in the morning. Breakfast was adequate (nothing to write home about) but it made due. Overall a very good experience. Would stay there again.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
Thank you very much for taking the time to provide this review. We appreciate the feedback when you find something that doesn't meet your expectations. Best Western as a brand, and our property in particular are working to improve the breakfast through some upgrades coming in the near future. We're happy to see you will be back and we'll definitely be looking forward to it!

"Loved the Decor"

5
24/02/2016

I really like this room. We checked in late but luckily there is a restaurant across the street. Our room was right beside the pool and hot tub which we liked. The room was a little crowded but the decor was so pretty I didn't mind. Beds were comfy. In room coffee wasn't great but the breakfast room coffee was better. Breakfast was basic continental.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
I'm very glad everything worked out well for you. Pleasant experiences like this one really do make our day! The breakfast is definitely an area where we are looking at improving and continued feedback is critical. Thank you!

"Practical. Comfy Bed!"

3
23/02/2016

A practical place to stay. The king bed and pillows in room 253 was very comfortable. We stayed in a room with a kitchenette and unless you are going to use it don't choose this room! The shower was SO tiny (no bathtub either) you can not get out from under the running water to suds up or shave your legs. I didn't know they made a shower this small except for maybe an RV. The kitchenette is very dated and nasty enough that I wouldn't have used it if I needed to. Best Western needs to do some serious updating! Otherwise, if you are looking for a practical place to stay for a decent price it will meet your needs. The staff was friendly too.

"Not recommend for business travelers"

2
22/01/2016

Extremely noise from the outside. Room window and door do very little to block any sound from outside. The room was facing the street. Fellow guest are not loud but I can still hear sound from the outside. Staff is decent. Parking is bit crowded.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
Please contact us regarding the noise issues you experienced during your last stay. We would love to know which room you stayed in so we can look into noise reducing measures. A great number of our return guests are business travelers who stay weekly and we work hard to make sure their experience is a pleasant one.

"Okay for a night"

2
13/01/2016

We needed a place to stay on our way to Carmel, after arriving by plane in San Jose in the evening so chose Rose Garden based on TripAdvisor reviews. Our rate was about $100 (king room after Aarp discount). We expected more due to both the rate and the reviews. The good news: the check-in person was friendly; the motel is attractive; the room was clean and the bathroom sink area cheerful and very attractive; the night was very quiet; the hotel has a fitness room; it also serves a free breakfast. The other news: the check-in process itself was very unfriendly and seemed oriented to reminding you of hotel legal policies and procedures; we had not been warned in advance (in spite of a reservation reminder email message) that TV cable service would be unavailable for many channels (we were told it would be restored later in the month); while outdoor noise was quiet, the room refrigerator made a loud hum that pierced the night; breakfast was adequate but did not include some normal breakfast fare (such as oatmeal in any form); the "exercise room" equipment was okay but the bathroom was in total disrepair and not fit for use; the bed was soft enough hat I had some lower back pain after arising. Though off Route 1 for a ways, the hotel is fairly convenient. We obviously were glad we arrived late and checked out after breakfast in the morning. We would not have stayed a second night but it was okay for our quick-in, quick-out stay.

BWRoseGardenInn, General Manager at BEST WESTERN Rose Garden Inn, responded to this review
We're sorry you had an unpleasant experience during your stay with us. We were working hard to bring improved television service to our guests and the old system had to be completely replaced. We're very happy to now offer an HD lineup and more than 80 channels. I wish I had the opportunity to speak with you on the other issues experienced during your stay. We hope you'll consider returning in the future.

"Good Location"

5
19/12/2015

This place is in a very good location with shopping and restaurants all around you. We enjoyed the restaurant across the street called Yesy's had great food and great prices. The next morning we had breakfast at the Country Cowboy restaurant which is just down the street from Best Western.

"Nice room and bed"

5
16/12/2015

Everything was great, no problems. Staff was very helpful, plus the suite room had everything you could possible need, even had a clothes line in the tub/shower area. I liked that it had two rooms with beds and 1 1/2 bathroom. Breakfast was good and had a nice selection. The location was good, but on a busy street which did seem to quiet down after 10pm.

"Reasonable price, good location"

4
09/12/2015

Worth the price, good location near shopping malls, restaurants and downtown, nice restaurant right in front of the hotel. Breakfast good enough for a traveler, good coffee, waffles, sandwiches, fruits, yogurt and juices. Second floor rooms are the best, very quiet and comfortable. Parking space limitations, not too many spots, most of parking spots reserved for compact cars.

"Great place for staying in the Monterey area"

5
08/12/2015

Stayed on Dec. 3 for one night. Great room, very comfortable. Quiet areas even on the main floor. Breakfast was awesome! Great choice of breads, muffins, yoghurts, waffles, bulk cereals, fresh juices, hot beverages... Highly recommended hotel!

"Great stay for a good price"

5
01/12/2015

We really like coming to this hotel - it is not a luxury hotel, but the rooms are nicely decorated, clean, well-appointed, and fairly spacious. Love having a pool, and good breakfasts, with real (hard boiled) eggs, along with all kinds of cereals, muffins, waffles, and really GREAT coffee! Staff persons are very friendly and helpful. Location is great - situated in Watsonville, between Santa Cruz and Monterey. We'll definitely come back.

"Once Again-Amazing"

5
18/11/2015

I stay twice a year for the Goat Hill Antique show and we fill the hotel with staff, vendors and guests for that weekend. It has always been and continue to be the only hotel we recomend in Watsonville, CA. I highly recomend the hotel for its comfort, service, cleanliness and amenities.

"GOAT HILL FAIR GROUP"

4
18/11/2015

Our group books the majority of the Best Western rooms 2 weekends a year. Our vendors appreciate the breakfast, the housekeeping staff, warm cookies and beverages in the office. Had issues with the internet this past visit but normally no issues. Cute place in great location for our event.

"Rose Garden Watsonville"

4
11/11/2015

Our room was really nice and because of our pet the room was in the back of the hotel... The breakfast was very nice and warm where it was supposed to be warm and cool where it was supposed to be cool Overall experience was very good.

"Extemperanous stay close to Monterey"

4
08/11/2015

Good value; not overpriced, quality service, quality amenities, quality accommodations; perfect location for what we needed--late night arrival, and close enough to Monterey to serve our 17-mile drive visit purposes

"Great for dogs"

5
01/11/2015

Pet rooms are away from other guests... very private and quiet, so we didn't need to worry about our dogs reacting to noise. The decor in the room was also very nice with lovely tiles in the sink area.

"Nice Hotel, Pleasant Stay"

4
29/10/2015

We stayed four days at the BW Rose Garden Inn this Oct. The room was clean and comfortable and the staff was friendly and helpful. Breakfast was always good. The location is really convenient for traveling to Monterey and Santa Cruz. My only complaints are very minor (parking was a little difficult and there is only one washer/dryer for laundry). Overall I would return for a nice hotel at a decent price.

"Fun weekend"

5
27/10/2015

We usually have very good luck with Best Western hotels. We stay at this one while our friends stay at KOA Halloween camping. We prefer to stay at this hotel only 10 minute drive away. This hotel has been very nice, stayed there two different years. The grounds are well kept, nice pool--but never used it, great continental breakfast options, very clean rooms and great service..

"Satisfactory Stay, Outlandish Price"

3
25/10/2015

This is an average hotel. Because of the location (not in Santa Cruz, but close) and apparently due to area activity, it was outrageously priced. We have stayed in equally nice hotels for a third the price. That said, rooms were acceptably clean, plentiful pillows, slightly above-average breakfast options. HVAC system was not great (didn't cycle often enough to keep room from getting stuffy), front desk staff was clearly bored out of their minds and gave no more than a rote greeting. Location is within striking distance of many, many Mexican restaurants and grocery stores. There are lots of state beaches nearby.

"grandma visits"

4
19/10/2015

we went to Watsonville to visit our daughter and granddaughter. the hotel was perfectly situated. it was quiet and clean. the beds were comfortable and we loved the bathroom. the front desk personnel were very helpful as well.

"Watsonville Jewel"

5
19/10/2015

The hotel rooms and grounds are well maintained. The rooms are quiet and the beds are firmer than most places at which we have stayed. We were very happy with our stay. Watsonville has a small town feel to it. We enjoyed walking in the neighborhood early in the morning. The catholic church is just across the street and is lovely. Although we aren't catholic, we went inside it to view the beautiful stained glass windows. We recommend this hotel.

"Amazing"

5
13/10/2015

Amazing. Friendly, clean courteous. Great location. All the comforts of home. Great location close to shops and restaurants and the beaches. Breakfast room had a great selection of food and beverages. Pool was well heated and clean.

"Old but clean and cute"

4
11/10/2015

The decor was California-Spanish - tiles and such. Clean and comfortable. We stayed one night. Mattress was good, clean bathroom and they have a dining area for breakfast that surprised us with all the options - hardboiled eggs, cereals, juices. Very good

"Great hotel central to downtown"

4
07/10/2015

Great hotel near downtown Watsonville. Clean rooms, friendly staff; park for dog walking 1 block away. Good family restaurant across the street. Minimum AC temp is set too high for good sleeping unless you like a warm room. We had a 2BR, 2BA deluxe room - it was a really nice room, very clean.

"beautiful"

4
03/10/2015

was very good and is highly recommended, we would like to stay there again and again .The plant despite the near highway was very quiet and the pool was very nice and clean .we like to stay at a Best Western and I have to say is one of the most beautiful on our Travel were very surprised.

"family visit to California"

5
03/10/2015

Very nice with a clean room and amenities ready available. Was a pleasure after staying in an inferior motel earlier. The motel is located to easily get back on Highway 1. The room price was very good and well worth the price. We enjoyed the separate breakfast room.

"Great breakfast but noisy hotel"

3
29/09/2015

Older hotel, poor sound barriers between rooms. Great breakfast, lots of choices Good location Small and I mean small showers Pleasant staff No local maps available - staff unable to help much with dircrections

"Vacation 2015"

4
23/09/2015

Nice clean room near the pool. Had a small issue with the TV but the staff soon had it fixed. Not a large property but comfortable. A very Spanish styled property. A good sized breakfast room for the free buffet breakfast. I would stay here again but Watsonville is not on everyone's map. Outside access with two floors.

"Family Trip"

4
21/09/2015

We had a great stay that this motel. It was clean, staff was polite and helpful, breakfast was much better then your usual continental breakfast. They offered bagels and waffles along with hard boiled eggs and yogurt. The area was not that great, but the motel made up for it. We were here so we could be close for a football game of our daughter. I would recommend this motel.