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Best Western Hotel The Inn of Los Gatos, Los Gatos

4.5/5  - basé sur 399 notations.
55 Los Gatos Saratoga Road, 95032-5461, Los Gatos, United States - See map
Best Western The Inn of Los Gatos - Exterior view The Best Western The Inn of Los Gatos is ideally located in the center of Los Gatos. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western The Inn of Los Gatos! For those looking for the best Los Gatos hotels that combine a great location with an affordable rate, nothing compares to this Best Western property. Hotels near San Jose, CA offer guests the best of both worlds. access to one of the greatest metros in California, but far enough away from the bustle of the city. However, when staying in charming downtown Los Gatos, plenty of dining, shopping and sightseeing options are walkable. Enjoy the most affordable luxury hotel in the area that’s newly renovated to provide travelers with the absolute best in amenities. This is the first stop into Silicon Valley from Santa Cruz, and a number of tech workers and startup leaders call this Los Gatos hotel their home away from home. Take advantage of easy highway access to Hwy 17 and 880, crucial for making those early morning business meetings. Just 17 miles from Levi’s Stadium, it’s easy to indulge in the best this slice of California has to offer. From concerts at the Mountain Winery to being just two to five miles from Santa Cruz Wineries, it’s not tough to tap into your inner vino connoisseur. Plus, with Netflix Headquarters and Good Samaritan Hospital nearby, it’s easy for business travelers to mix in plenty of leisure with work. Small startup companies flourish nearby, and as a key part of Silicon Valley, this Los Gatos hotel is a favorite option for tech-savvy travelers. Depend on the friendliest staff in town to make your stay everything you imagine. Get tips on the best local restaurants, advice on can’t miss attractions, and enjoy peace and quiet in oversized, comfortable guest rooms. Pillow-top mattresses, great free Wi-Fi and a location that’s beyond compare all await. Book your California getaway at the Best Western The Inn of Los Gatos, where the location is matched by the service! Enjoy your stay.

Best Western

Hotel The Inn of Los Gatos

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 399 guest reviews
NOTE ISSUED
Excellent
214
Very Good
126
Average
33
Poor
15
Terrible
11
REFER TO NOTICE
Business Business
97
Couples Couples
99
Family Family
130
Friends getaway Friends getaway
29
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Looking forward to the next stay"

5
03/11/2018

Even though our reason for staying in Los Gatos was medical, the stay at this hotel made it very comfortable. We have a return visit in 2 days and look forward to staying there. The attached restaurant was excellent.

AliceS3617, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We appreciate the positive feedback and so happy you enjoyed your stay with us. Thank you and we look forward to seeing you again soon! Alice Southwell

"Average at best"

3
29/10/2018

this property is average. I was really expecting more based on the reviews. I would pay $135-150 here, not $240. I called in advance to request a quiet room away from road noise. When I arrived that note was nowhere on my account and the only room available to me could not have been CLOSER to the road. Front desk is not well trained, I asked for directions to downtown, which is 5 minutes away and was told "I am not good with maps, you can come back later and talk to someone else". Shower has a shower curtain. I called around 11:30 to let the front desk know we were leaving and would like our room cleaned. We came back at 5 and housekeepers were in the room. The Kuerig coffee maker is nice, but no liquid creamer, I asked for it however and they brought some. Two pros: comfortable beds and nice breakfast, many options.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Mary, Average is ok, and while we strive for perfection in all that we do, it seems that we still have room for improvement. We're so sorry for the lapse in communication with your desired room, and that our team was not able to better assist with your direction needs. All of your concerns will be discussed internally, as our goal is to deliver our guests the very best in service and comfort. Please, give us another chance to get it right and provide you with the accommodations you seek as well as the service you deserve; we'd be highly grateful.

"Will be back"

5
27/10/2018

This place is simple, clean and serves it's purpose. The front desk service was excellent. Rooms are updated and comfy. We had dinner onsite at Grille 57 and it was delicious. The pool is small but heated which was nice in October. We will be back. O

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Wendy, We're thrilled you enjoyed your stay at Best Western The Inn Of Los Gatos! It's wonderful to hear that our clean, cozy rooms were just what you were looking for and that you enjoyed our pool and on-site dining. It will be a pleasure to host you again the next time you're in town.

"Exceeded my Expectations"

5
20/10/2018

I haven't stayed at a Best Western for years. It used to not be a very highly regarded hotel chain. Perhaps the location of this one makes it so good but it did exceed my expectations by far. Clean, quiet, attached "57" restaurant was very good. Only negative was the scrambled eggs at breakfast had hard crunchy edges on them. Could be from the low customer count at the time so they had been sitting a while. Could be better maybe on busier days when they refill more often. Otherwise I was pleasantly surprised with my stay and would recommend again. Great location to get to Downtown Los Gatos, hit 17 to Santa Cruz.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear John, We're delighted to hear that we were able to provide such a positive experience during your stay with us at Best Western The Inn of Los Gatos. We consider it a great compliment indeed that we were able to exceed your expectations! We're especially pleased that you found our accommodations clean and quiet, as well as had the opportunity to try the delicious food available at our onsite restaurant. Your feedback regarding the scrambled eggs is much appreciated as this enables us to continuously make improvements. Thank you for taking the time to share your kind comments and we hope that you'll come back to see us again soon.

"Great Staff Nice Enough Room"

4
18/10/2018

The staff was great. Checking in was a very pleasant experience, they made you feel like you were at a 5 star hotel. The room was decent, pretty much what you would expect. Very clean and well maintained. I was there for business and it was perfect for what I needed

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Matthew, Here at Best Western The Inn Of Los Gatos Hotel, our guests deserve no less than the royal treatment and we're proud that our team made you feel right at home! The next time you're looking for a clean and comfortable place to rest your head while in the area, let us know!

"Great value,in the Bay Area"

5
07/10/2018

Needed a place to stay for a wedding that wouldn't break the bank for 2 rooms but still be conveniently located. This place was very nice and quiet. Bed was comfy and feee breakfast pretty good. Close to downtown Los Gatos. Would definitely stay again.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Eileen, It was our pleasure to host you, and we hope you had a fantastic time at the wedding! We're so happy our location was what just what you needed, from affordable and ideally located to comfortable and quiet, and we're ecstatic you would return for more. We wish a lifetime of joy and happiness for the Bride and Groom, and we'd be honored to take care of you again!

"A great night's stay for our long weekend."

5
06/10/2018

First, I am sorry to read of the reviewer before me, "The B", and what happened to the wedding couple. So very sad, and we are sorry. As for our stay, a couple of weeks ago, my husband and I had a very nice stay. This hotel is only a 20 minute drive from the San Jose' airport, and is located very close to the freeway (without all of it's noise.). This convenience made it very easy for us "out-of-towners" to find. We had a very quick check-in, and had a suite, Room 201. This room was immaculate when we entered, and each day when we returned to our daily activities. The bathroom was huge! Plenty of counter space for our travel bathroom bags. The towels were so soft, and they were plenty of places to hang them up after their use. (Not always the case in other hotels.). Loved the strong shower too! The king bed was comfy, and we appreciated the extra pillows. Our room, 201, was located on the upper floor, at the far left side of the property. We were right next to the restaurant/bar's outside area. We were a bit concerned about late-evening noise we would hear. But, were assured by the bar's wait staff that it is closed by 10pm. (Except for Tuesday's.). Yep, he was right! Our room's windows were right next to the cement stairs that headed down to the restaurant and bar. You will hear foot traffic going up and down! We appreciated the staff replacing the sitting room's tv remote on our first call. Neither us or the staff, could get the channel selection or volume to work at all. The 2nd one worked just fine. Thank you. This hotel was perfect for our visit's needs. They had a delicious breakfast buffet, and we enjoyed a great dinner at the bar--Grill 57. (We will review it if TA has it listed.). Conveniently located to the Los Gatos venues for the wedding we attended. Many thanks to the staff for our welcoming and relaxing stay here.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you so much for choosing to stay with us for the wedding you were attending. We're delighted to receive your kind comments about our convenient location, friendly service, excellent housekeeping, and comfortable bed. From our entire team here at Best Western Inn of Los Gatos, we appreciate your business and would be delighted to serve you again.

"How to ruin a wedding night"

1
05/10/2018

We booked a large block of rooms for my son's wedding and stayed there 6 nights. Everything went well until the wedding day. We asked the day prior if the bridal couple could check in early as the wedding was at 2:30 PM. The front desk said no but, don't worry as the room was paid for so you could check in anytime. The bride and groom showed up at 0130 after a great wedding ready for their wedding night. "Sorry, we are fully booked." "But, we have a room reserved, here is the confirmation number." Sorry, we rented that room to someone else. So, the front desk fellow called around and made a reservation at another hotel and promised to pay for it as Best Western had given their room away. An hour later they got to bed and the next day left on their honeymoon. Three days later...they get a bill for the room that they NEVER stayed in .......and even worse, an additional bill for the room that they were told would be paid for. What an excellent example of corporate greed. Needless to say, NONE of our large and extended family will EVER use a Best Western hotel again,

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We appreciate the time you've taken to express your concerns to us. It's our goal to provide courteous, efficient service and we apologize wholeheartedly for letting your son down in this area. Although we're glad an attempt was made to resolve the situation, we regret any inconvenience this caused. Should you have additional questions, please contact us. Having said that, we hope your son's wedding was a lovely occasion and that the happy couple enjoyed their honeymoon nonetheless. Thank you for reaching out to us and we hope you'll consider allowing us to make this up to you.

"Gr8 motel & restaurant in nice location!"

5
21/09/2018

Providing two electric charging ports free of charge for hotel guests made this place a big plus. Very nice decor. Stayed in room 123 near pool. Quiet corner of hotel grounds (unless kids are using pool but didn't bother us). Cozy rooms. Loved the shutters & decor. Another plus was having a restaurant on site. It was great to go grab two beers after a long day on the road. The third plus was its proximity to Almond Hill shopping district. Last but not least, the hotel staff was very friendly both at check in and also at breakfast, where Laura greeted us warmly especially when I was so impressed & excited that they had chilaquiles as part of the breakfast buffet!! (A first for us in all our travels!)??

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Our goal is to impress everyone who stays at Best Western Inn of Los Gatos, so it's gratifying to know we succeeded with you. Thank you for sharing how much you enjoyed our extensive breakfast menu and cozy, inviting rooms. We're glad you felt welcome throughout your visit and that you had a restful experience. Please come to see us again soon!

"Multiple night stay for business and vacation"

4
18/09/2018

We stayed here for a total of four (4) nights and found this BW to be very comfortable. Yes it is an older building but it has been updated really well. The rooms while not all that big are clean and comfortable. The beds in our double room were a tad soft for my liking but that's just me. The location was terrific and a quick in and out to get just about anywhere we needed to go in the area. There is a restaurant basically attached to this hotel where they offer guests a free hot breakfast. It is an usually better breakfast than one gets at other hotels. There is a guest laundry (costs money) and a swimming pool which we did not make use of. It was a little bit too chilly. The service by the front desk person, Brad was impeccable. Brad was one of the best front desk people I have ever run into in all my extensive travels. Extremely attentive to guest needs, etc. Thank you Brad.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Bessie, Thank you for paying us a visit, we truly appreciate your thoughtful review. It pleases us to see that we were able to meet your expectations by providing clean facilities, a welcoming room, comfortable bed, and excellent location. Also, it's great to know that you enjoyed our plentiful amenities. We're grateful for your business and would love to host you again here at Best Western Inn of Los Gatos.

"Take notice!"

5
13/09/2018

I just recently started adding Best Western to my list of hotel choices. After staying here, Best Western will definitely be a top choice! Excellent customer service! Very modern and new accommodations! Of course the usual, hot shower, comfortable bed, and stable WiFi. I recommend and would stay again!

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
It is truly a pleasure to receive your kind feedback, and it brightens our day to know that we were able to provide you with the type of enjoyable visit that you expect from a hotel. Thank you for choosing Best Western Inn of Los Gatos, and we look forward to serving you again in the future!

"A Gem"

5
03/09/2018

We wanted to say near the Stanford Health complex in the area, and near the charming downtown of Los Gatos...and in lodging that was reasonably priced. The Best Western Inn of Los Gatos met all of our objectives and many more. The room was clean and well equipped, breakfast was included, and ALL of the staff we encountered were friendly, professional, and helpful. A very pleasant experience.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear John, We're elated to have met your expectations in location, accommodations, and service during your stay with us at Best Western Inn of Los Gatos. Thank you for taking the time to let us know about your experience, and we invite you back for another five-star stay!

"Nice hotel"

4
25/08/2018

Very convenient location in Los Gatos. Large clean room, comfortable bed. Large walk in shower with good water pressure and hot water. Air conditioner cooled the room quickly. Greeted and welcomed when we arrived. Breakfast was included. The town is great if you have time to stroll. I was too tired to go over to the bar/restaurant after we arrived, but my husband did and he said it was quite lively.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you very much for choosing Best Western Inn of Los Gatos! We are thrilled to know that you thoroughly enjoyed your visit with us, and appreciated our clean and comfortable rooms, large showers, and friendly and helpful staff members. It was a pleasure having you stay with us, and we would love to host you again in the future for a longer visit so that you can explore all that Los Gatos has to offer!

"New and convenient"

5
21/08/2018

We stayed for 1 night attending a wedding in Nestldown. The location is perfect, right off Hwy 17. We arrived at 1 pm, and we were told that a room can be made available to us at 1:30 pm. The interesting thing was, of the 2 staff who were there, the newbie was friendly and helpful, while the one who was doing the training (or more senior) was definitely not, borderline rude. The room is nice, furniture is new, bed is comfortable, AC is strong. Wall is a little thin. So, that maybe a problem if you have noisy neighbors. It has a restaurant on premise, Grill 57. Breakfast is free and it's more than adequate, a buffet with egg, sausage, waffles, bagels, muffins, oatmeal, cereal, yogurt and fresh fruit. Another thing that was a big plus for us is the EV charger. There are 2! Charging is complementary to the hotel guests. If we ever come to this part of town, we will definitely stay in this Best Western again.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We are delighted to have been able to host you here at Best Western Inn of Los Gatos for your recent visit, and we thank you for taking the time to share your thoughts with us. We are happy to know that you appreciated our comfortable accommodations, delicious breakfast options, and friendly staff member. We hope that you had fun at the wedding, and we would love to host you again in the future if you return to the area. Safe travels!

"Very comfortable bed"

5
16/08/2018

It was a bit hard to find, but it was a very nice place to stay. The town is very cute, so we saw a little of it while we were looking for the place. Finally used my phone to find it.....duh. The bed was super comfortable and the restaurant attached was very good. The breakfast, served in the restaurant, was good. We sat by the pool for a while. It was very pleasant. I would recommend.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Laura, We're so pleased you enjoyed your stay at Best Western Inn of Los Gatos and that you had a comfortable night sleep. It's great to hear that our excellent breakfast and onsite dining were to your liking and that you had a relaxing visit. The next time you're in town, please come see us again.

"Very Friendly Staff"

4
13/08/2018

Very nice area, friendly people , easy access to the freeway and clean rooms. Had the morning paper, coffee and the restaurant is very good. Great rate for this area and close to Santa Cruz and San Jose.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Your kind review of Best Western Inn of Los Gatos is greatly appreciated. Our team is thrilled to hear that our warm hospitality, prime location, and clean accommodations all stood out to you. We would be delighted for you to join us on your next visit to the area!

"Los Gatos (The Cats)"

5
29/07/2018

Spent from May to end of July, quiet, walking distance to old town, Staff was EXCELLENT! big shout out to Jaime, Brad, Who always found a way to greet me, Katlynne and Marcus who helped me with computer problems.. Breakfast is served in an attached Restraunt (Cafe 57) where every Tuesday night they have a live Band. Laura who is the hostess at breakfast time, is exceptionally great, and always tried to make sure everything was right. I have one negative and that is the Ice machine is down in the laundry room, by the pool.. if you want a glass of ice it's down stairs to the back of the property.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Jack, Thank you for notifying us of your recent five-star experience here at the Best Western Inn of Los Gatos. Your kind words regarding our staff are truly appreciated, and we can't wait to share them with the team. We're also happy to hear you were able to enjoy breakfast at Cafe 57, and that our location was convenient for your travels. We apologize for the issue with the ice maker, and we've notified our vendor, but we're glad that you otherwise had an exceptional stay. We look forward to hosting you again during your next trip to the area, and until then, wish you safe and happy travels.

"Luxury stay at a value price"

5
24/07/2018

We chose this hotel for price and location, we were pleasantly surprised by the wonderful accommodations. We actually enjoyed our leisure time spent at the pool and bar and grill most of all. The location put us close to top notch restaurants and shopping. We are looking forward to staying again

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Tina, How wonderful to hear that the accommodations at Best Western Inn of Los Gatos were a pleasant surprise! We're thrilled our relaxing pool and excellent onsite dining added to your comfort and that our location and competitive rates were ideal for your trip. It will be a pleasure to host you again the next time you're in town.

"Nice surprise"

4
22/07/2018

We enjoyed are two day stay here having travelled up to attend a wedding nearby. The location is very convenient to downtown and a lot of shopping areas. The front desk staff was very friendly and efficient and made sure we didn't have any questions before w went to our room. We booked a suite which was very spacious and comfortable for the 4 of us. The room provided many needed amenities and there was a lot of couches and chairs for everyone to sit and be comfortable. Two large air cons were located in either room and worked very well in cooling the rooms quickly. Included breakfast was simple but provided a decent selection of offerings in a clean and comfortable environment. There were always staff around to clean up tables and stock the food items when they got low. Overall a very nice experience and a reasonable place to stay. The pool area was smaller but comfortable. My son wanted to swim one of the days and there was a lot of pine needles and tree debris floating on the service which I cleaned myself using a net provided. Not sure if it is surfaced cleaned every day or not or maybe it just accumulates debris quickly as there are very large trees nearby but just a minor thing. I would recommend staying here because it's in a quiet area but close enough to the major freeway making it very convenient to get in and out of town.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Kert, Thank you very much for choosing to stay with us here at Best Western Inn of Los Gatos. We are happy to have been able to provide you and your traveling companions with a comfortable and enjoyable place to stay, and we are happy to hear that you appreciated our friendly staff, spacious suites, and decent breakfast options, among other things. We apologize if you were troubled by any surface debris in the pool, however. Thank you very much for sharing your feedback, and we hope to be able to serve you again in the future.

"Neutral feelings throughout"

3
03/07/2018

Maybe I just wasn't in a good mood, but I feel like Josh pretending to be Prince William was the highlight of the trip. Basically not cool. All the features of the hotel seemed just bland and not very attractive, but I couldn't really find anything truely negative to put my finger on.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Chloe, Guest satisfaction is important to us so we're sorry to hear you felt your stay could have been better. We'll consider your comments moving forward, and we'd appreciate any specific areas of improvement you'd care to share. The next time you're in town, we hope you'll consider staying with us again.

"Clean recently updated hotel in quiet location, non-existent wifi"

3
23/06/2018

I really wanted to like this hotel because I am a local resident and was staying here for 2 nights while my house was fumigated. The pluses are that it was recently renovated and the rooms are clean and well equipped. It is next to Highway 17 but is very quiet and almost secluded. There is plenty of parking and the management was forgiving of my 3 cars on the property. We booked a suite (bedroom in separate room) to provide enough privacy for 2 people in the bedroom and one on the sofa bed. Although the suite was quite spacious, it didn't provide as much privacy as Embassy Suites where I've stayed at often. Two reasons: 1) the bathroom is off the bedroom, not the common area 2) the double doors to the bedroom had frosted glass insets, allowing light to filter through. These two things didn't conveniently allow for people to go to bed at different times and keep the lights on. The other thing which terribly annoyed me and is the reason for my relatively low rating is the wifi was next to non-existent. The front desk told me that they have been having trouble with Samsung and HP devices (exactly what my tablet and laptop are) connecting to the wifi for several days and had not been able to resolve it. The only device that would connect was my iPhone, so I could not get any work done for 2 days. No alternatives provided other than using the computer at the business center. Breakfast was good and had plenty of choices, no issues there. I did kill 4 spiders in my room. Front desk said they had recently sprayed for them.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We were happy to provide you with a clean, quiet place to stay while your house was uninhabitable. It's great to know that our location worked well for you and that you had plenty of space to park. Thank you for your comments on our breakfast selection. However, we're sorry for any disappointment with the room set up, and we further apologize for the issues with the WiFi. Our staff continues to work on resolving this issue. Please also accept our apologies for any unwelcome guests. We'll look into this further, and we invite you to stay with us again the next time you're in town.

"Los Gatos the best"

5
23/06/2018

The following people keep this great hotel a excellent place to go Caitlyn, Mikayla, Marcus, Jaime, Jeremy, Brad and the housekeeping. These people go away out of making your stay here great no.... Fantastic!!! Come you will find this place just what you need

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear David, Thank you so much for visiting us here at Best Western Inn of Los Gatos! We are so honored to read your personal recognition for our team members. It is our pleasure to host you, and we are happy that it shows! Thank you for recommending us and come back very soon.

"Great stay and location"

4
15/06/2018

We stayed 1 night at this hotel during Memorial Weekend, on a Sunday to celebrate our Wedding Anniversay. It's located right off of Highway 17 going into Los Gatos. Our hotel room was nice and the decor was lovely, dark wood furniture throughout. Huge vanity area as well as the bathroom. The greatest thing of all, it was very clean. We got a great deal via Trip Advisor and I'm glad we made this decision, so worth the value. The customer service was great. I forgot the young lady that assisted us when we arrived but she was great. She also oversees the breakfast, making sure that areas are clean and very prompt to do so. Before we departed, I asked the manager if I could put a tip in an envelope for both her and the cleaning lady. Please don't forget to tip, we all like to be acknowledged and hopefully appreciated of how we are doing, regardless of the type of job we all do. If I can say anything negative, it would be that our room was upstairs, on the right side, outside of the building and there are no stairs that we were able to access from downstairs in the parking lot, to our room upstairs. We had to enter through the front lobby, lug our belongings and either use the stairs or take the elevator to the second floor, and go through the door that gives you access to our room outside of the hotel. We found this odd, being that the left side of the hotel has stairs to where patrons can use to go upstairs from parking lot. Other than that, it was a very nice stay.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Congratulations on your wedding anniversary, we're honored that we got to be part of the special occasion. We really appreciate your thoughtful review. It makes us very happy to see that you enjoyed our convenient location, clean facilities, and lovely decor. Also, nothing is more important to us than delivering excellent service, and we're thrilled to read that we succeeded in that area as well. From our entire team here at Best Western Inn of Los Gatos, we're grateful for your feedback and hope to see you again in the near future.

"Great value and quality in an otherwise overpriced area"

4
11/06/2018

We are from LG and have stayed here various times, and have always been pleased. It isn't fancy, but its clean, everything works, not too noisy, and the Grill 57 down below has good drinks and food. Breakfast was fine. Laundry is efficient. Pool is very small but fine for kids (or bored teens). About 1/4 mile easy walk from the quaint downtown area. We prefer this over the Los Gatos Lodge (dingier) and the Los Gatos Hotel (too pricey for what you get).

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thanks for choosing Best Western Inn of Los Gatos time and again, we greatly appreciate it! We are happy to hear that our reputation for a clean, well-maintained property, alongside friendly rates, has kept you coming back. Thank you for your review. Our team is looking forward to your next stay!

"graduation trio"

5
31/05/2018

Very nice hotel, so far is the only hotel in the best western chain that offer the points and the gift and check in for their diamond reward members. At first you may think that is not going to be a good hotel since is the same building complex with some offices and restaurants but once you get into the lobby and your rooms your expectation change. Room is big and clean like the fact that they have a ceiling fan, the only down part is that the only stairs and elevator is in the lobby area other than that I will stay in these hotel when I close to these area.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
First of all, if you were here for a graduation occasion, we hope you had a wonderful celebration experience. Thanks so much for leaving a positive review about your recent visit, it makes us very happy to know that we're doing a good job. We're thrilled to read that we were able to provide a welcoming check-in, and our beautiful facilities met your expectations. We're sorry, however, that you didn't care for the placement of our elevator and stairs, but hope you were still able to easily get around our hotel. It's excellent to hear that you enjoyed our spacious rooms. We're grateful that you chose to spend some time with us here at Best Western Inn of Los Gatos, we hope the rest of your trip is just as pleasant as your stay with us.

"Great stay!"

5
14/05/2018

Stayed at this location twice and both have been great visits. I will most likely go back any time I a in the San Jose area! Comfortable bed, delicious breakfast, and friendly staff! Especially Jose, Mikayla, and Mark or Mike?

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you so much for your return visit! We are overjoyed to read that you had such terrific experiences with us here at Best Western Inn of Los Gatos. It would be our pleasure to have you back! You personal recognition of some of our team members means the world to us. Visit us again very soon!

"Great locatiom"

4
01/05/2018

Clean,easy parking pool tucked away in quiet corner. Nothing fancy, but functional. Easy quick freeway access to hwy 17 (Santa Cruz to SW, San Jose to east). Hwy 17/680 is major artery in South Bay- primarily east-west with n/s 280/101 ramps. Resonable breakfast buffet.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Paul, It was our pleasure to host your most recent stay, and we are thrilled that we could provide you with a prime location. We understand that you have your choice in hotels and are happy that you chose us. Thank you for taking the time to let us know about your stay. We strive to provide an amazing experience, and your observations about our cleanliness show that we are doing our job!

"Nicely renovated motel near the center of Los Gatos"

5
14/04/2018

The best offers a good, reasonably priced accommodation in Los Gatos. Not walking distance, but not too far, and the on-site restaurant is good. The structure clearly shows the motel origin, but the rooms are fairly new and look nice.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Luciano, Thank you for choosing us! It was an absolute delight to have you and we are happy that our clean and modern rooms stood out. Thanks to our recent updates and fabulous location, our guests can get a terrific value here in Los Gatos! Visit us again soon.

"Super clean, great breakfast, welcoming staff"

5
08/04/2018

We stayed here for three nights while visiting family. Our room was spacious and looked like it had been renovated recently. Very clean, comfortable king size bed. Options for air included a window that opened, a ceiling fan and air conditioning/heating. We only needed the fan and open windows. Breakfast included a variety of choices, both hot and cold. Nice fluffy thick towels that were changed daily.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We are very happy that you had a wonderful stay here with us at Best Western Inn of Los Gatos. It is terrific that you found your room and bed, clean and comfortable and that you liked the option of opening the window to let in some fresh air. We're also glad that you enjoyed our delicious breakfast selection and fluffy towels. The next time you visit the area, we look forward to seeing you again.

"Nicely remodeled but thin walls and ceilings. "

3
30/03/2018

Nice property but I can't get past the noise from the people walking upstairs and hearing people talking through the walls! Paper thin walls and ceilings. I guess I should have brought industrial strength ear plugs.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Ann, We welcome guest feedback and appreciate you sharing your comments with us. Please accept our apology for any noise that disturbed you. It's regrettable that this detracted from your enjoyment of our beautifully remodeled accommodations. We hope the rest of your travels were pleasant. Thank you for your input and we'd love to make your next stay even better.

"Great place to stay when out near San Jose!"

4
28/02/2018

Great central location near all major towns. On site restaurant and other amazing options nearby. Quiet area although the inside rooms are preferable. Breakfast could be improved but in line with other of its kind.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Your kind words just brightened our day at Best Western Inn of Los Gatos. We are thrilled that our location did not disappoint and that you thoroughly enjoyed our on-site restaurant, quiet surroundings, and delicious breakfast. Thank you for leaving a review, and we hope that you will choose to stay with us again if you venture back to the area. Safe travels!

"Comfortable and Quiet"

5
26/02/2018

Great place to stay, right off the highway. Very quiet for being next to the highway. Comfortable bed and very clean, also have a great breakfast in the morning in there restaurant Grill 57 next to them. We were there for a company function at Campo de Bocce, a fun place to go for food and game.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear William, Thank you for stopping by! We are delighted to be recognized as a great stay here in Los Gatos. It sounds like you enjoyed a comfortable and refreshing visit and we're happy to hear that you got quite a taste of the town as well! We would love to have you back in the future.

"Great Economical Stay"

5
20/02/2018

I really enjoyed my stay. The hotel was recently renovated and the room was nicely decorated. The breakfast was great with four hot items that changed daily. My favorite was the Chilequiles. I was also quite thankful that the restaurant was able to accommodate my food order on Valentine's day, when they were so busy. They had a live band which was lovely. I didn't have a reservation and they were quite full and weren't taking outside orders but when I explained that I was staying at the hotel they were quite helpful. I ordered chicken wings and the mac n cheese and I have to say the mac n cheese was extremely delicious. I would definitely recommend the hotel. I stayed in room 208.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for paying us a visit here at Best Western Inn of Los Gatos! Receiving your recommendation is a tremendous honor. Our team is especially excited that our recent updates made such a great impression. We're also delighted that you took full advantage of our on-site dining options! Who doesn't love a delicious mac n cheese? Come back and see us again soon!

"Repeat Customers"

5
18/02/2018

The hotel is an older property, but nicely renovated. It is very conveniently located to downtown Los Gatos. The restaurant on the property, Grill 57, has very good food at fairly reasonable prices. The front desk staff is friendly and helpful. The housekeepers do a great job cleaning and maintaining the rooms. This was the second time we have stayed at this property and would definitely return.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for being one of our returning guests. We're so pleased our convenient location and friendly staff keep you coming back to Best Western Inn of Los Gatos. It's also lovely to know that our onsite restaurant added to your comfort and that you appreciated the efforts of our housekeeping staff. We welcome you to stay with us again the next time you're in the area.

"Great Location!"

5
15/02/2018

This hotel was awesome. The staff are super friendly and the room was clean and well appointed. Pillows were super floofy and the bed was comfortable. I really appreciated the in room Keurig and delicious coffee provided as well as the bottled water. The hotel is conveniently located with an excellent restaurant on site.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Dawn, We loved having you with us! Thank you so much for your awesome review. Most importantly, we are delighted that our friendly, passionate service could make such a great impression. Little touches like our in-room Keurigs add up to a great value and we are happy that you enjoyed them! Choose Best Western Inn of Los Gatos again when you are back in town.

"Great staff and accommodations......"

4
11/02/2018

We found the front desk staffed by Mikayla very welcoming. The rooms are comfortable and well-appointed. Location is excellent to downtown and Los Gatos Blvd. to Good Sam Hospital. I would definitely choose this hotel again, although it is more of a motel style with outdoor entrance to rooms. The bonus is having the great Grill 57 restaurant onsite. Very good food there all day.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for choosing Best Western Inn of Los Gatos for your recent lodging needs. We're delighted you enjoyed your time with us and that our comfortable accommodations, excellent locations, welcoming team members, and onsite restaurant all met your needs. Mikayla will appreciate learning that her helpful assistance was so well received. It would be our pleasure to serve you again in the future.

"Will stay again"

5
05/02/2018

Clean comfy rooms. The beds were wonderful. I was going to look and see who made the mattress, but I forgot. The breakfast was delicious! The staff was very helpful, professional, and friendly. I highly recommend this hotel.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Reading your review truly made our day, thank you for sharing! We're delighted to know that we were able to provide you with such an enjoyable stay. We're glad that you found our accommodations clean and comfortable, and especially that the beds were to your preference. It's also great that you received such professional and friendly service from our team, as well as had the opportunity to try our delicious breakfast menu. Definitely some great reasons to choose our property! Once again, thank you for your encouraging words, and we hope to have the pleasure of welcoming you back on another occasion.

"Stay at Best Western Inn Los Gatos"

5
24/01/2018

Everything was clean and fresh. The front desk was friendly and helpful. Though I worked in the service industry, I don't like cleaning service tip envelope suggestions. While I really appreciate a hotel's cleaning service in general, I feel pressured to leave a tip, which I did, when there wasn't anything extra that was done for me to warrant this. if a service goes out of their way to help beyond the job description, then yes, I will be more than happy to leave something for that specific person.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Cheryl, Your recommendation means so much to us. We're delighted that you found our accommodations clean and fresh and our team helpful and friendly. We also appreciate your feedback regarding our tip envelope. Thank you for taking the time to review your stay with us, and we'd love to welcome you back to the Best Western Inn of Los Gatos soon!

"1/9 through 1/11 stay"

5
13/01/2018

Brad at the front desk was the most pleasant person I have ever delt with at a hotel. He was very professional and polite. I will definitely tell my friends and I will be staying here again soon. thanks

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you so much for your stay and your wonderful review! We are honored to hear that Brad could set the new standard for service and hospitality. Your repeat visit is the greatest honor that we could ask for and we look forward to making your day again in the future.

"We love Los Gatos"

4
07/01/2018

The Best Western Los Gatos is a great place to stay. Lovely hotel with an excellent staff. The hotel is nicely located out of the way but easy access to the SJC airport and the town of Los Gatos is charming. Lots of great places to eat and a lovely farmers market in town on Sunday morning.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for staying with us and taking the time to share your experience. We're so pleased our location was ideal for your plans and that you got to enjoy the charming area during your visit. Our friendly staff will be glad to hear you valued your interactions with them. Please come stay with us again the next time you're in town.

"Great hotel!"

5
29/12/2017

We stayed in a King Suite and I was beautiful the living room was spacious and the photographs of old Los Gatos were such a nice touch ! The room was clean and well insulated , it was a great place to rest after a busy day of Holiday celebrating ! The staff was friendly and informative, the fitness center was great for my morning work out! The price was fantastic breakfast included in the cost of the room was awesome! We come to Los Gatose often to visit family and we will definitely stay here again!

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We appreciate your positive comments and thank you for taking the time to make this post. We strive daily to take care of our guests and happy to hear you enjoyed your stay with us. We look forward to seeing you on your next visit to Los Gatos! Sincerely,

"Perfect room"

5
27/12/2017

Very friendly staff and very clean.. highly recommended!! Beds were comfortable and perfect for me. The breakfast wasn't the same everyday which is good and you must try the pico de gallo... it is amazing!!

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We have to agree; the pico de gallo is one of our favorite additions to our complimentary breakfast offerings! Thank you for your positive feedback, and it is a delight to read that you had a perfect room and great experience. Our staff works very hard to make all of our guests feel right at home and will be pleased to hear that you appreciated their efforts. We hope that you will choose Best Western Inn of Los Gatos the next time you are in town and looking for a great night's sleep!

"Very Good Stay."

4
20/12/2017

No issues. Room was clean, comfortable and reasonably. This is an upgraded inn within walking distance to Los Gatos. Restaurant is very good with a full bar that includes tap IPA. Would stay here again.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Russell, All of us at Best Western Inn of Los Gatos arrive at our property each day determined to provide positive experiences to remember for our guests. Thank you for recognizing our efforts with your glowing review and for sharing that you so thoroughly enjoyed one of our quality rooms and our popular bar and restaurant space. We hope you had as much fun in the neighborhood as you did at the property and look forward to meeting again in the future.

"Clean, comfortable, good restaurant, friendly staff, convenient location"

4
19/12/2017

The location was ideal for our business purposes. Easy access to fwy, close to downtown from dining, shopping. The restaurant was nice (yummy mushroom pizza for dinner!). The beds were really comfortable. The bathroom was a bit cramped - but clean and functional. It would have been nice to have sink outside the bathroom (where coffee pot and big counter/bar was). The staff in lobby were super friendly and helpful as were other staff. Will definitely stay here again if business brings us back.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Sandra, It is wonderful to hear that you had a terrific stay here with us at Best Western Inn of Los Gatos. Our convenient location, clean and comfortable rooms, with plush beds, and our friendly and helpful team are just some of the reasons guests choose to stay with us. We are very glad that you enjoyed your pizza dinner at our on-site restaurant Grill 57. It would be a pleasure to have you stay with us again.

"Continues to improve"

4
18/12/2017

I am a regular guest, visiting our Los Gatos head office about four times a year. Over the last 18 months I have noticed a big improvement in facilities and, especially, in service. My latest visit showed that the BW Inn of Los Gatos is not resting on its laurels, and the service has continued to improve.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Mike, We're touched by your kind praise of Best Western Inn of Los Gatos! It's an honor to have earned your continued loyalty as a returning guest. We constantly strive to raise the bar when it comes to offering our guests the best experience possible. It fills us with pride that you've observed consistent improvement in our service and accommodations. We'll be delighted to share your warm compliments with our entire team. Your thoughtful, encouraging words made our day and we look forward to seeing you again soon.

"Amazing breakfast!!!"

5
05/12/2017

So it's kind of funny that this hotel appears to share space with a plaza for a medical facility. It was kind of confusing when we pulled into the lot. It was a great location as we had to attend a friend's child's birthday party in the area. It's very conveniently located near downtown Los Gatos (just a quick drive over the overpass and you are near all the shops and restaurants). The room was modern and very clean. We had a room near the swimming pool, but never got to use it as we had a busy schedule. The best part of the stay?? The free hot breakfast at the on site restaurant attached to the hotel (it is on the other end from the lobby). The choices were awesome. There was something for everyone (eggs, bacon, sausages, rolls, fruit, yogurt, cereal, etc). The only downside was that they only had one area of the restaurant open for breakfast so we did have to wait for a few minutes for a table to clear to sit down. Overall a wonderful weekend stay.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for the awesome review! Our breakfast team will be thrilled to hear that we could meet your needs with a delicious, expansive selection. Breakfast is one of the highlights of our day as well, and we love the chance to get our guests off to a great start. We're also happy that our location and comfortable rooms were perfect for your busy schedule here in the area. When you are back in town, we would love to serve you again here at the Best Western Inn of Los Gatos.

"The Best Best Western"

5
30/11/2017

Lovely clean room. Shower was wonderful. The bed was a little hard for me. However, I still got a good nights rest. Counter staff was extremely nice. Not the "this is my job to act friendly". I try to stay at a Best Western when ever possible!

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Janel, What a wonderful review to read! Our staff appreciates your thoughtful compliments, and we're delighted that our services and accommodations lived up to your high expectations for the Best Western name. We're sorry to hear that our beds weren't quite to your liking, but we're glad that you still got a good night's sleep and that you otherwise enjoyed your room. Thank you for taking the time to share your comments with us, and we'd love the opportunity to welcome you back soon!

"Very Convenient and High Quality Inn"

4
16/11/2017

Great location, well presented, lovely staff and reasonable pricing for the area. Easy access to Silicon Valley without too many traffic jams. Noise insulation is not the best but not a major issue as it is only while people are moving around.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Although noise was a minor issue, we're so pleased to hear that you were impressed with our lovely staff, reasonable pricing, and convenient location during your stay at the Best Western Inn of Los Gatos. Thank you for taking time out of your day to leave us a review, and come back again if you're in the area!

"noisy neighbors"

3
12/11/2017

This hotel is clean, updated, and serves a nice hot breakfast - including a few Vegan friendly items. But this trip we were placed next door to noisy neighbors who kept us awake for hours. The next morning we realized there were 3 empty rooms in a row on the other side of us that we could have been placed in. We have stayed here multiple times but this was the last time due to the noise and how thin the walls are.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Elizabeth, While you found our hot breakfast to be satisfying and our hotel to be updated and clean, we apologize if noisy neighbors kept you from finding the restful sleep you were searching for. Next time, please notify our front desk team if there is anything we can assist with in providing you the exceptional stay you've come to know us for; we're happy to help! We hope you will reconsider your decision as our team knows a more satisfactory visit can be delivered next time.

"Best Western is the "Best!""

5
31/10/2017

This is a great hotel. I didn't like the hotel where I was originally booked and I was able to get a room here for the next 4 nights of my vacation. The staff is friendly and helpful. The rooms are clean and comfortable. I like Best Westerns as a whole because they treat you well for a reasonable price. You are not charged for every little thing like other hotels. Check out was a breeze.

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We are so happy you enjoyed your stay with us. We take great pride in providing our guests with exceptional service and hope you stay with us again the next time your travels bring you to Los Gatos! Your positive feedback is greatly appreciated. Thank you,

"Best Hotel in California"

5
27/10/2017

Unbelievable caring staff will set the tone for this superly clean and well maintained property. The staff went above and beyond for me. And the restaurant attatched to the hotel is unreal good. I recommend the gnocchi. Or the steak. I had a steak salad and my steak was cooked to perfection. Nothing about this stay could have been any better.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We are truly delighted to receive your incredible feedback. It is an honor to know that we could provide you with top quality hospitality! Our team takes great pride in delivering clean, comfortable, and welcoming accommodations to each and every guest, and it sounds like our efforts could help you feel right at home! It is also wonderful to see that our on-site restaurant was so worthy of praise. It was a joy to have you with us and we look forward to your next stay here at the Best Western Inn of Los Gatos.

"Cozy room"

5
13/10/2017

The hotel has been renovated and the room I stayed in lovely, Rm 202. The front lobby and check in areas seasonally decorated. Staff attentive and courteous. One gets free breakfast at the Grill 57 a few steps away from hotel

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for the positive feedback. We strive to exceed our guest expectations and take great pride in providing hospitable service. We hope you return and stay with us on your next trip to Los Gatos! Sincerely,

"Average but clean and helpful staff"

3
12/10/2017

Cons: - walls are paper thin and you could hear anything next door - Inn-style, so rooms don't have windows - Small, poorly equipped gym Pros: - a strong AC unit to keep that room cold for a comfortable night - clean room - helpful staff both at the Inn and the associated restaurant - complimentary continental breakfast is very tasty

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for coming to see us here in Los Gatos. Your thorough review is very appreciated! While we are sorry that our layout and gym were not to your tastes, we are happy that our friendly atmosphere and fantastic housekeeping team could still help you have a positive experience. It makes our day to hear that breakfast was a highlight! We love giving our guests a kick-start to the morning. Come back and visit us again for an even better experience!

"Not for mobility impaired"

2
08/10/2017

Promised a room with a parking space immediately outside and a shower with grab bars and a shower seat. After checking, in found the room with the handicapped shower was at the end of a row of rooms without any parking whatsoever as they were all blocked by a small swimming pool. I don't know how they expected someone using a walker to drag even a wheeled suitcase that far. There is also no place to leave a vehicle for even a few minutes during check in. A mobility impaired person must park at the end of the parking lot and struggle with a walker to the lobby. Now that I know the person at the Best Western 800 number who claims to have verified the availability of the kind of room I requested either gets bad information or doesn't care as long as he gets the person to make the reservation, I will never reserve a room at another Best Western. I just retired and hoped to travel quite a bit. But I will find a hotel chain that cares about mobility problems and gives valid information when called for a reservation.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for sharing your thoughts. We are very sorry that you did not feel as if the parking access was convenient for our accessible room. Our front desk staff would be more than happy to help you with moving your belongings upon request. Additionally, we have handicapped spaces available directly adjacent to our lobby entrance. Please reconsider staying with us again here in Los Gatos so that we can work to make it up to you.

"My stay was very comfortable. Hotel was very clean and modern.. staff was extremely helpful and loved the breakfast room"

4
08/10/2017

The room was very nice and clean..I must admit one of the nice best western hotels I've stayed and I've stayed at over 9 locations.. staff was very friendly.. accommodation for late check out was not an issue.

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for the positive feedback. We are so happy you enjoyed your stay with us! We strive to offer our guests a warm and friendly welcome hoping to exceed our guest's service expectations. We hope you stay with us again should your travels bring you back to Los Gatos. Sincerely,

"Wedding weekend stay"

5
18/09/2017

This is a lovely hotel and we have stayed here several times for different occasions. When my nephew was planning his Saratoga Springs wedding we suggested he research The Inn at Los Gatos. They were so pleased with the location, rooms and service that they booked the hotel for wedding guests and family. The breakfast room was a perfect gathering place to catch up with family and relax before the big day. I would highly suggest this hotel if you are looking for rooms for out of town guests but I could see where it would also be perfect for the business traveler.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you so much for connecting us with your nephew's wedding party! On behalf of our whole team here at the Best Western Inn of Los Gatos, we wish the best for the newlyweds. It is delightful to know that we have earned your trust over several visits and we really appreciate your recommendation. Your words have made our day! Come back and see us again!

"Lovely location close to Los Gatos"

5
06/09/2017

Highly recommend. Adorable Los Gatos is a nice stroll away for meals, shopping, etc. Hotel is a nice manageable size with good service. I don't like the huge hotels, and this is perfect. Some rooms open to the outside, some are interior. Ours was a large King room interior entrance. We got 15$ per night reduction with AARP (my husband is over 50 but I'm not....but they still give the spouse a card. Worth it!) We are actually returning to this hotel soon for another family event.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Heather, It's wonderful to hear that you enjoyed your stay at the Best Western Inn of Los Gatos and that our smaller size hotel with comfortable rooms and a fantastic location, really suited your preference. We look forward to seeing you again soon for your upcoming stay with us and thank you for the five-star review. See you then!

"Gathering place for out of town family for wedding"

5
29/08/2017

The people at Inn of Los Gatos bent over backwards to help make the stay of a bunch of out of town family happy while there for a wedding. Group rates extended to everyone. Gathering at breakfast at group tables put together for that purpose. Coffee in room, frig, hair dryers, adequate space considering it is California with premiums on adequate space, flowers in the planters. My only negative was eggs and pancakes seemed like they had been pre-fab and shipped to restaurant. Would like to see these made fresh on site.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Your kind words and five-star review just brightened our day at the Best Western Inn of Los Gatos! We are thrilled that our wonderful staff was so accommodating for your large gathering of family, and we will be sure to share your comments with them! Thank you for your suggestions regarding our breakfast items. We would love the opportunity to serve your group again if traveling back to our area, and please send our congratulations to the bride and groom!

"Nice stay"

4
14/08/2017

Very nice and clean hotel. Good location and better then average free breakfast. Breakfast was better here then many other Best Westerns I have stayed in. Pool was nice and the kids had lots of fun swimming on the hot days we were there

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We are happy you enjoyed your stay with us and hope you return should your travels bring you to Los Gatos! Thank you for the positive comments. Greatly appreciated!

"Los Gatos family time"

5
04/08/2017

Wonderful visit to LOs Gatos with family. Weather warm but we had a lovely time nevertheless. The hotel is centrally located and close to family & restaurants. Will return again in November for Thanksgiving.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Carol, We're honored that you chose to stay with us while visiting your family in Los Gatos. Thank you for letting us know our location worked well for your plans. We look forward to seeing you at Thanksgiving!

"Clean and comfortable"

4
02/08/2017

As opposed to higher end options in Los Gatos (all of which I have stayed at) this "motel" has few amenities and a far inferior breakfast and pool area. However the softest beds and cleanliness is a plus.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Randi, Thank you for choosing us for your recent visit. We're pleased to hear your accommodations were clean and comfortable, creating a wonderful stay. Thank you for your kind compliments regarding the condition of your room. However, we apologize for the lack of amenities that you expected. Our guests' satisfaction is a main priority and your feedback will help us reach that goal. The next time you're in Los Gatos, we'd be pleased to have you stay with us again.

"Great hotel"

5
01/08/2017

The best "Best Western" property we've stayed at. Modern and updated. Keycard touch entry. Plantation shutter windows. Large Samsung flatscreen. Comfortable bed. Keurig in room. Enclosed shower. Great free breakfast. Close to Mountain Winery and that was a plus.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
What a wonderful review to read! We at Best Western Inn of Los Gatos are humbled to be the best Best Western hotel that you've stayed at. We're pleased that our updated and comfortable rooms, delicious complimentary breakfast, and convenient location all made for a great stay. Thank you for taking a moment to give us a review, and we would love to host you again the next time you're in the area!

"Do Not Stay Here. Housekeepers Are Thieves"

1
30/07/2017

Items left in room after a stay by accident. Called withing 5 hours of checking out and surprise. Items just disappeared out of the room. No one on housekeeping staff placed any of it in lost and found. Must have just put it in their pockets. DON'T STAY HERE IF YOU CARE FOR YOUR BELONGINGS BECAUSE THE HOTEL STAFF DOESN'T CARE ABOUT YOU.

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Hi ecigwiz, We are terribly sorry to hear you have some lost items. I would like to assist as best I can in returning these items to you. If possible, please provide the name on your reservation as well as your check-out date so I can investigate the issue further. We pride ourselves on our integrity and we hope to find a solution to this issue immediately. I look forward to your response.

"family visit"

5
28/07/2017

Came to town to visit family. The room was clean and pretty. I loved having plantation shutters for window coverings...nice looking and created a nice black out in the morning. Loved the restaurant, Grill 57...great food and good wine.

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We appreciate your positive comments and taking the time to submit your review. We are so happy you enjoyed your stay with us and hope you visit us again the next time your travels bring you to Los Gatos! Thank you

"Perfect Location and Nice Place to Stay"

5
18/07/2017

This hotel is in the perfect location. Easy on and off the highway. It is quiet and clean. Staff are friendly and professional. The price is fair. I would stay here again. It is also close to great shopping and restaurants.

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We appreciate your positive comments and happy you enjoyed your stay with us. Our goal is to provide our guests with excellent service. We look forward to your return visit to Los Gatos! Thank you

"Great stay but"

4
09/07/2017

Request a room away from the restaurant if you crash before 10pm. We had to turn on the air conditioning as whitenoise for the kids. We were on the 1st floor and could hear the water pipes run from room above. Request a 2nd floor room.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear CJ, Thank you for sharing your valuable feedback regarding your recent stay at our property. We are happy to hear you were pleased with most aspects of your stay. However, we apologize that the noise level was bothersome as your children went to sleep. Thanks for sharing your advice for future travels in your situation. Again, thank you for your review, and we hope to see you soon!

"Nice pool, convenient restaurant "

4
05/07/2017

The restaurant attached to the hotel was delicious (albeit expensive) and the staff were extremely sweet to our young 3 year old son. The free breakfast went above and beyond expectations (eggs, meat, yogurt, multiple types of milk for lactose free people, etc). The pool was well maintained and our son loved it. Downside: the fitness room is very small and limited. Overall, great place to stay!

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for taking the time to provide us your valuable feedback. We strive to exceed our guest's expectations and your comments assist us in that process. We hope you will return to our hotel, should your travels bring you back to Los Gatos!

"The Inn of Los Gatos"

4
01/07/2017

Overall the staff were ALL EXCEPTIONAL. The manager handled our noise problem ( running & jumping children, in the room above us) very quickly and apologize immediately for the inconvenience. He even adjusted our bill. The breakfast was in the restaurant next door which was acceptable. Room was clean, laundry room with vending machines were very close by our room. Was treated with friendliness and were there to help us with anything we needed. Would probably stay here again.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for your kind words regarding your recent stay with us! Our entire team here is thrilled to have our efforts recognized, and we're glad that you felt well taken care of during your visit. It is great to hear that you appreciated your clean, comfortable accommodations and got off to a good start with breakfast. We would love to have you back!

"Best stay ever"

5
25/06/2017

Terrific stay would recommend it absolutely the rooms were very clean and the service was very accommodating and we really loved our stay we will tell all our friends and family. It was well worth the money!

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Happy to hear you enjoyed your stay! We work hard to provide exceptional service so your positive comments are greatly appreciated. Thank you for taking the time to provide us your thoughts and we look forward to your next visit to Los Gatos! Thank you,

"This hotel just keeps on getting better"

4
15/05/2017

Formerly a motel, The BW Inn of Los Gatos now offers a level of comfort of accommodation that can only bettered locally by a far more expensive luxury hotel. Large and recently refurbished rooms provide comfortable accommodation. A recently opened restaurant adjoining the hotel - the 57 Grill - provides a tasty breakfast, and a quality dinner menu to match anything in town. The biggest improvement has been in the quality of staff. Having complained about the attitude of staff staff on my first stay here several years ago, I now have to say that the welcoming and helpful attitude of all staff i encountered on this trip was of the highest level. Highly recommended!

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Mike, On behalf of our entire team at The Best Western Inn of Los Gatos, we truly thank you for your kind words and positive review. Not only are we pleased that you came back to stay with us again, we are thrilled that you appreciated all of the efforts we have made to improve and found your stay to be better than the last! We couldn't ask for anything more than that! It is also great to hear that you enjoyed dining at our Grill 57. Thank you for your recommendation to other travelers for both our hotel and restaurant and we look forward to continuing the trend and making your next stay even better!

"I Didn't Want to Leave!"

5
10/05/2017

What a lovely gentleman! Jeremy checked us in and assured me that the room was absolutely clean as requested. It was a welcome relief after an exhausting day that started at 3 a.m. on the east coast in order to pick up an early morning flight for the west coast. We got "lost" in the vast king suite! It was beautiful, spotless, and spacious. Another couple or a few kids can fit in easily. It was total relaxation for us after a day of running around in unfamiliar surroundings with more to do the following few days. It was absolutely paradise to sink into the king-sized bed or enjoy the adjacent living room or get under the hot shower in the pristine bathroom. What luxury! We were able to decompress. Breakfast was very good. Eggs, bacon, assorted pastries, and breads were much too much to eat. Coffee, tea, and juices were unlimited. We were spoilt by the room and breakfast. I did not want to leave this particular Best Western where I felt so pampered. It was as good as a Hampton Inn or Residence Inn or Homewood Suites.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Pampering our guests is exactly what we hope to achieve! We are thrilled you found your room provided all of the comforts of home making it hard for you to leave. Thank you for sharing your detailed comments with us! You made Jeremy's day by mentioning his warm service. It was a privilege to host you, and we certainly hope to have the luck of spoiling you again with another worthwhile stay.

"Los Gatos Inn"

5
05/05/2017

This hotel is a first class establishment. The rooms are spacious and nicely appointed. The hotel is clean and the staff is efficient and friendly. The 57 Grill on the premises serves a good breakfast, lunch and dinner. I highly recommend the Best Western Los Gatos Inn.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Ellen, We're delighted by your wonderful review of Best Western Inn of Los Gatos! It's wonderful to know that we met your expectations for clean, spacious, well-appointed accommodations. We'll be certain to share your warm compliments with our entire team and commend them for their excellent service. The 57 Grill on-site is always a great choice for a convenient, enjoyable meal, as you discovered. Your recommendation is an honor to receive, and we'd be privileged to host you again.

"Love this hotel"

5
01/05/2017

I love this hotel and the location. The rooms are beautifully appointed and love the bathroom, vanity area. There are beautiful wood blinds which are so much better than those stupid curtains. The pillows are great and love the bed although I'm so short I do have problems getting on it. However, this is a problem as most hotels are moving to these types of bed. Stay here whenever I can.

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Dear Barbara, It is so fantastic to hear that you love our hotel! We truly appreciate that you have such an eye for detail and really notice the little things that add up to a lot! Thank you for choosing Best Western Inn of Los Gatos and for being a loyal repeat guest. We do apologize that the height of our beds doesn't meet your preference. Thanks again for the positive review, and we look forward to seeing you soon!

"SHOWER SAFETY"

4
01/05/2017

Overall nice - friendly staff. BUT the shower stall is an accident waiting to happen - one grab bar might change my opinion. the door into the shower swings in and out - no mom slip strips or mat on the floor make a very slippery surface with nowhere to hold on. surrounded by glass panels - it's just a lawsuit waiting to happen

FrontDesk_GM, General Manager at Best Western The Inn Of Los Gatos, responded to this review
Thank you for taking the time to review your stay with us and for notifying us of the shower safety issue that you encountered. We will look into possible solutions for our slippery shower floors, as the safety of our guests is paramount. We are glad that our comfortable rooms and friendly staff made for an otherwise overall enjoyable and comfortable stay. We hope that you will enjoy your next stay with us even more!

"Family"

5
26/04/2017

Very nice and very clean. Quite and friendly. Beautiful area and nice restuarant. If you clean, nice atmosphere and beautiful stay here. I like the coffee machines in the room, there the new ones. Window shutters are nice too. Enjoy your stay.

Alice S, General Manager at Best Western The Inn Of Los Gatos, responded to this review
We appreciate you taking the time to provide us your feedback. Happy you enjoyed your stay with us and hope to see you in the future should you visit Los Gatos again. It was our pleasure to serve you!

"Consistently good service, comfortable surroundings"

5
24/04/2017

The Inn of Los Gatos is my home away from home when I come to Silicon Valley. The rooms are recently redecorated, up to date, and very welcoming. The Inn is a perfect fit, aesthetically, with the area; it's nestled into the hillside with instant access to SR 17, which heads north to Campbell and San Jose, and south to Santa Cruz and Monterrey Bay. The surroundings are beautiful, with a lovely view of the foothills of the Santa Cruz Mountains. Nearby downtown Los Gatos is charming and walkable. The breakfast has me starting the day feeling like a king. The hotel staff is pleasant and snappy, and the room is flawlessly cleaned and ready when I get back from a long day at work. The service is good every single day - not a single hitch. For the money, you just can't beat the Inn of Los Gatos.

Alice S, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
So happy to hear that we are your "Home away from Home!" We know you have a choice to stay anywhere in Silicon Valley and strive to exceed our guest's expectations. A pleasure to serve you with our warm hospitality. We look forward to seeing you again in the near future.

"Wonderful Stay"

5
24/04/2017

Staying at the Inn of Los Gatos was a very positive experience. The Inn was upgraded about a year ago and it had a very Euro feel. The room was well designed and appointed and also very clean. Great experience overall. Very reasonably priced as well.

Alice S, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
We are happy you enjoyed your stay with us and appreciate your comments. We strive to provide excellent service and exceed our guest's expectations. Thank you for your patronage and we hope to see you again!

"Best Option in Los Gatos"

5
23/04/2017

I can guarantee that you won't find a better option in Los Gatos. The place is perfect! Nice, clean, organized and plenty of parking spaces. The room is the perfect size with all the amenities that you need. The best part is the attention they spend with their guests... A co-worker was staying in the next room and the house keeper noticed that he had long hair and - without him asking - she provided a hair dryer! If it's not a perfect attention to details I don't know what is it. I spent 5 nights here and I'm looking forward to my next time! Congratulations!

FrontDesk_GM, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
What a wonderful review to read! It is such a pleasure to hear that you had such an exceptional experience at TBest Western Inn of Los Gatos. Our staff is humbled by your kind compliments, and we are glad that we were able to provide you with excellent customer service throughout your stay. We are delighted that you enjoyed your first stay with us, and we are also looking forward to your next stay!

"Nice Getaway"

4
21/04/2017

The property is very clean with professional and friendly staff. The breakfast service is excellent with many choices and an onsite kitchen with cooks. Would suggest that the landscape company not start power equipment until after 9am but other than that it was a very restful and relaxing stay.

FrontDesk_GM, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
It's a pleasure to hear that you enjoyed our clean accommodations and friendly service. A variety of items to choose from makes breakfast even better, and we're glad you appreciated our selections. We'll be certain to pass your compliments along to our cooks. It sounds as if the landscapers were a bit eager to get started, and we regret any disturbance they caused. However, we're happy that your overall stay was relaxing and restful. Many thanks for your kind comments, and we'd love to see you again.

"OK"

3
05/04/2017

Great location for business or pleasure in the Los Gatos area. It is a nice and clean motel. Not exceptional, but well run. Staff are competent, but the overall experience is one of a good motel, not a full hotel. The breakfast experience was so-so, and we therefore skipped it. They've done the best they could with the physical facility they have.

FrontDesk_GM, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Dear Daniel, We are pleased to read that you enjoyed your stay with us and found our accommodations to be clean and well maintained. All guest feedback is appreciated and helps our team to recognize where we can make improvements. We hope you will reach out to us and let us know what we can do to ensure your next stay is better. Thank you so much for taking the time to share your experience and we hope to see you again soon.

"Hard beds"

3
02/04/2017

Beds are hard and made noise! Walls are paper thin you can hear your neighbor talking never met my request to change rooms no more going here to this little hick town. Maids where ok but only wanted tips for not doing anything

FrontDesk_GM, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Dear Shay, It is our goal to provide every guest with clean and comfortable accommodations at a great value during their stay. We are disappointed to read that we did not achieve this goal during your stay. We do our best to accommodate all of our guests' requests, and we apologize that we were unable to meet your request to change rooms. We are also sorry to hear that our beds did not meet your preference, but hope that you were still able to get a good night's sleep. Thank you for your feedback, and we hope that you will give us another opportunity in the future to provide the stay you were hoping for.

"Solid. Good Value"

4
27/03/2017

We stayed here for one night after flying in to San Jose. All the hotels around the airport were insanely priced (likely because of March Madness). This was a very easy drive from SJC and very reasonably priced. The breakfast was great. The fresh pico de gallo was a highlight. My only complaint is temperature control in the room. It seemed humid if the A/C wasn't on.

FrontDesk_GM, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Dear Megehen, Thanks for taking the time to provide us with constructive feedback about your stay with us. We're so pleased to know we were able to provide you with conveniently located, reasonably priced accommodations. It's so nice to relax in a cool room while traveling, and we're sorry the room felt a bit humid if the A/C wasn't on. We agree that there's nothing better than fresh pico de gallo to enhance a great breakfast, and it's wonderful that you enjoyed it so much. We're thrilled we could meet your needs during a busy travel time and would love to host you again in the future.

"A Gem In Los Gatos, CA"

5
24/03/2017

This was a nice surprise. The price was just right for a night stay while picking up guest from out of town. Rooms where clean, pleasantly decorated, and comfortable. Everything you needed was provided. The room was quiet, no freeway or city noise. Would recommend this hotel.

Alice S, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
We are so happy you enjoyed your stay with us and appreciate you taking the time to provide us your comments. We take great pride in providing our guest excellent service and hope we have the opportunity to serve you again in the future. Thank you

"Comfortable stay"

4
16/03/2017

My boyfriend and I stayed two nights for a nearby wedding and had a good, comfortable stay. The bed was comfortable, the room was spacious and it was convenient having a fridge and stocked Keurig. We went to the onsite restaurant for lunch, which was delicious but the free breakfast was lacking...wouldn't recommend it, unfortunately. This was a good location, we were able to walk to some destinations and loved Los Gatos. The only issue (other than a boring breakfast) was that it was a bit loud in the mornings with kids running around outside our door. The Front Desk was very accommodating but the scent of air freshener was seriously intense! Overall this place worked out well for our visit and was relatively reasonably priced.

FrontDesk_GM, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Dear Marissa, It's a privilege to have provided you with good service and a comfortable place to lay your head! Thank you for your review. Our guests do really love that Keurig! We get great compliments, and it's wonderful to hear you liked it as well. We're glad you got out of the hotel and enjoyed the town a bit, since our location is centrally located near plenty of Los Gatos entertainment. Please let us apologize that our breakfast was not to your liking. We'll take note of this for the future. We know that sometimes the hallways can get noisy, especially in the mornings when guests are on their way out, and we're sorry you experienced this. All in all it sounds like you had a fantastic stay, and we hope this means you'll come back and see us again!

"A Surprising Chic Hide-Away!"

5
28/11/2016

We were Le aving Los Gatos after 38 years for a new long haul CA destination, and needed to vacate for movers. Exhausted mentally and physically, we wanted (on very short notice), a peaceful and calm location in the heart of town and near the freeway. We had a blast and enjoyed Grill 57 for a late dinner upon arrival, and played "tourist" the following day. It was efficient, fun and a lovely experience!

"Thanksgiving stay"

3
28/11/2016

We were here for 4 nights over the Thanksgiving holiday and every year we try another hotel in the area. I give this hotel 3 stars because of the decent amenities. They do try their best by having a nice Keurig coffee machine, lighted makeup mirror, decent hair dryer and comfortable bed and pillows, but the noise from outside and through the walls was crazy. The trash truck at 6:00am, right outside our door as well as anybody upstair from us walking around. It is an older remodeled hotel and they do try to make it best as they can. The breakfast buffet was pitiful with plastic silverware and barely edible food. All the staff everywhere was very friendly and helpful but 3 stars is all I can give it.

"Absolute price gouging "

1
26/11/2016

We stayed for a Wednesday night. Pd $305 for two double beds Hotel has been renovated . You could see outside around the door frame. Noisy. Our friends stayed the next night for $150 and they felt that was too much. We were there for a wedding and that was a hotel on the list for guests. Big mistake. One star is for the front desk. He was fine. I understand supply and demand but really felt this hotel is a two star at best Beware of best western!

"Cozy hotel"

4
17/11/2016

Front desk personnel were very friendly and professional. The reception area smelled great. They had mints and free pens available to the customers at the reception desk. The room is small however it's very clean and cozy. It came with 2 very comfortable queen beds and 6 soft pillows in each beds. The room also had a refrigerator and kreurig for coffee and tea. 2 reasons why I didn't rate this hotel with 5 stars: 1) The walls are thin and I can hear the footsteps and doors opening and closing outside which were keeping me up at night. 2) The breakfast buffet was not good considering that it was served in a restaurant next to the hotel. Overall it was a decent hotel for a business trip. The area was very quiet.

"Great Dtay, awesome front desk and a great room!"

5
15/11/2016

I only have positive things to say about my stay here. The front desk was amazing and very helpful, the breakfast was great and the rooms were clean and comfortable. I very much look forward to the next time I get to stay here again. Just need another reason to head up to Los Gatos, and hopefully for a vacation and more than one night next time!

"Great Hotel Great Location"

5
04/11/2016

This is a very nice hotel , staff is warm and welcoming, very comfortable room and bed. Great breakfast. Quiet hotel with good restaurant next door, I would stay here again. Room was very clean and pleasing.

"Convenient location, good service, nicely renovated"

4
30/10/2016

I stayed here while on business in the area. The property is an older inn with exterior entrance that has been recently renovated (though there is a section in the center with rooms inside). The room was nicely updated with modern decor, clean and comfortable. The bathroom and vanity area were well done and the room was well equipped. The service was very good - from easy and cheerful check-in to assistance with my bags upon departure. It is an an excellent location, very easy access to and from Hwy and major arteries, also close to town center. We enjoyed a good complimentary breakfast in the restaurant attached to the inn, with good service there, as well. The grounds are nicely landscaped and well kept.

"Fantastic stay"

5
29/10/2016

Just on out last day here after spending a total of 9 days here. Great room, fab shower, my lad loved the pool. Great service and the cleaner did a great job. Location is very good. Would certainly stay here again. A very good price for what you get.

"Nice stay in a great location!"

4
17/10/2016

This Best Western is very nice. It has all outdoor entrances but is an upper scale room. The bedroom, bath room and extra areas make this a great place to relax and have fun. If you are traveling to the area this Best Western has a pool and is centrally located. The breakfast is provided free at a cafe that is located in the same parking lot. It is a small breakfast buffet but has scrambled eggs, juices, meats and potatoes as well as cereals and yogurts.

"Exceeded expectations"

4
16/10/2016

Very nice and clean. We stayed here for a family event and needed several rooms, and the staff was very accommodating. The rooms are modern and clean with updated amenities. The hotel is close to everything--fine dining, shopping and more!

"Perfect place"

5
12/10/2016

My husband and I stayed at the BW inn at Los Gatos recently. It was very clean, well decorated, comfortable and high quality beds and bedding, and excellent staff! A 10 minute walk (though on a busy road) to the old town with shops and restaurants. I would highly recommend this hotel!

"Really bad service, poor management and old and dirty rooms"

1
11/10/2016

Management - poor and not interested to solve client requests Where not able to pull a proper bill out of their systems. Rooms are old and dirty. Fridge was loud. Beds are uncomfortable. Free breakfast is cheap Not to recommend at all.

Mayra G, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
I'm troubled by your stay with us, and would like to investigate and discuss the issues you encountered during your stay. We are newly renovated as of just 2 years ago, so I would really like to follow up with you. Please reach out to me at [email protected] so that we may continue this conversation. Respectfully, Mayra G.

"Front desk staff is indifferent and inexperienced"

3
10/10/2016

We arrived on a weekend at 2:35 PM on a Sunday. It is OK to deny checking in before official 3 PM, although we were never denied a room upon arrival 25 minutes before official check in time, on a non holiday weekend day. I begged several times to check if there was an available room, so they finally called by the wireless radio the cleaning team and see if there was a clean room available. The cleaning ladies ignored the calls. Then a cleaning lady P' descended the stairs, passed close to the front desk but ignored the front desk calling her. So I raised my voice and P' came to the front desk, unwillingly reporting that she prepared 6 clean rooms. It became clear that there were several rooms available, but the front desk staff had no knowledge about it. It also became clear that the novice front desk staff and the cleaning staff are not getting along. It seemed that the front desk staff was just waiting to end their shift and go home. Trying to charge 25% more - We reserved our room 4 months in advance, requested a room in the upper floor, near the elevator at a certain rate. Finally the guy went forward to check us in, requesting me to sign for a rate higher by 25%. I pointed out to him that our rate was different. At that moment, M' a more experienced lady showed up and the other staff members were gone. M' interrogated me about the rate and instead of honoring it, requested me to introduce her a printout of our four months old reservation. I went back to the car and provided her a copy. Nor M' neither anybody else ever apologized for trying to charge us 25% more. The king size bed room was newly refreshed and everything looked new. Although quite compact, it was comfortable. It was also equipped a capsule coffee maker. It never worked, so at 8 AM I contacted the front desk. They sent over a maintenance guy. In similar cases, the only immediate solution is to replace the machine. The maintenance guy came upstairs only to apologize that he had no knowledge how to handle the coffee maker and he recommended us to go and have coffee at the lobby. Wifi was free and OK. Parking was free. A limited hot breakfast buffet was served (at no charge) at the coffee shop, a lot better than a continental cold breakfast. With a more careful selection of front desk staff and training them to go out of their way, this facility could earn a 4.5 instead of 3.

Mayra G, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
marathon308, This is absolutely not what we want for our guests. The experience you had is not part of the new culture we are bringing to our hotel, and as such I would like nothing more than to resolve this issue with you personally. Please reach out to me directly at [email protected] so that we can discuss this matter further. Respectfully, Mayra G.

"Very clean and very comfortable."

4
06/10/2016

Hotel has an excellent location; just out of town but not too far. Room was very pleasant as well as very clean. Great shower. Breakfast was a voucher for a fairly lousy buffet at a restaurant off premises, just at the other end of the parking lot. Not worth the 45 second walk. Hotel could be a 5, but for the breakfast and the price being a tad on the high side. It is, however, worth a repeat.

Mayra G, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Marc B, We are so excited that you had a pleasant trip. I'm so sorry about the breakfast, we always welcome feedback in these matters. Guests who give reviews like this one are the reason we are in this business! We hope that in the future you will stay with us again! Thank you, Mayra G.

"They thought of everything!"

5
26/09/2016

As a hotelier for nearly 25 years, I know how difficult it can be to operate a successful Inn and to win the coveted Trip Advisor Excellence Award. The rooms were very well appointed with everything you would need except a microwave but available in the lobby. The chairs & bedding were so very comfortable! Wifi worked great, the pool was small but wonderful. The décor was quite tasteful and the touches of art that focused on the city of Los Gatos was a nice touch. The property was extremely well maintained and I enjoyed its close proximity to the downtown and the neighboring attractions you will probably be coming to see. Although, several of the Front Office Agents I encountered were average, Myra was exceptional. I know this Inn would be happy to have her...I know I would! She was pleasant, engaging and extremely helpful. She took the time to print out directions and information to 5 points of interest she thought we may desire and had them ready for us when we check in. This was not requested by us at all but shows the length she went through to really go the extra mile. Upon arrival, I could tell they were very, very busy with phones and Guests so, it shows she didn't have to and probably didn't even have time to but still did. Above and beyond the call of Guest Service.

Mayra G, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Victoria A, I'm ecstatic to read your rave review. We strive to provide excellent customer service, and are happy to see that you are happy with all that we offered. We look forward to welcoming you again. And maybe I can pick your brain a little more from one hotelier to another. Mayra G.

"A hidden gem"

5
20/09/2016

The Best Western Inn of Los Gatos was hard for us to find, but turned out to be a top notch hotel. The room seemed newly remodeled and very comfortable and quiet. The staff we met were extremely helpful and pleasant. The restaurant on site has excellent quality food. I highly recommend this hotel.

"Comfortable, Safe, and Friendly"

4
19/09/2016

I needed a comfortable place to stay near Boulder Creek, CA for a wedding, and this place fit the bill. Check-In was easy and I was settling into my room shortly after. The bed was comfortable, and I was able to park right in front of my room. That's a real plus! Breakfast is your standard buffet fare, but served in a very nice restaurant attached to the hotel.

"New and very smartly designed for its location"

3
13/09/2016

We loved this place. Beautiful rooms, fantastic bed (had fabulous sleep). State of the art lighting controls (somewhat of a challenge to figure out at first). Our room had one small window - so there wasn't a view, which wouldn't have been so great anyway given the location) because it is literally a 'road house'. It's situated below Highway 9 and the junction with Rt 17 so that all the highway noise passes well above the structure. Very calm and quiet. It's a quick drive to mid-town Los Gatos (University and Santa Cruz Streets). Reception Staff is young, energetic and friendly - and still learning its systems. The hidden treasure, though, is the attached restaurant -- Grill 57 (reviewed separately) that opens especially and only for the hotel's complementary breakfast - the kind of breakfast one would expect from a restaurant instead of one of those faux continental thingy-bobs one typically finds being offered out of a converted linen closet. So, this place is much better than, average and nearly Very Good: 3.75 stars.

"Clean and friendly staff"

4
03/09/2016

This hotel was clean and the staff was friendly. They offer vouchers for a free breakfast which consisted of eggs, sausage, tater tots, cereal, oatmeal, muffins, danishes, toast, juice, coffee, water, and milk. The breakfast was good.

"Good stay!"

4
30/08/2016

There are only a few places to stay in Los Gatos, and this Best Western is a reasonably priced choice. A two-story motel, it is definitely a step (or two or three) above a typical motel. It is also well situated for getting around Los Gatos and the environs. The rooms are large, with plenty of horizontal surfaces to put your “stuff,” and well maintained. The bed is comfortable, with plenty of pillows to discard when you actually go to sleep (and plenty of floor space to put them on). The rooms are very well soundproofed. One morning, we heard a baby's parents apologize to the guest in the next room that their baby had cried all night long. The guest had not heard any of the crying. The rooms also have a refrigerator, safe, and Keurig with high-end coffee choices. The only negative was the breakfast. It's free and it's varied, but the quality was definitely lacking. Stick to cold cereal or yogurt and you should be fine.

"Great Place"

5
28/08/2016

We were looking for an inexpensive hotel to stay at following a show at the Montalvo Event Center within 10 miles. We found the Best Western Inn of Los Gatos. Place was great! Newly renovated and very comfortable. Room was clean and people were friendly. The price for a 1 bedroom suite was very affordable for the area where the Inn was located and, despite its proximity to the Highway, it was exceptionally quiet with no traffic noise. Had a great fitness room with brand new Matrix equipment. Only minor complaints were 1.) the complimentary full breakfast at the Grill57, a restaurant next door, should have had enough food to accommodate guests ( I arrived 20 minutes before it ended and when I inquired about more eggs, I was told the kitchen would not make more. Scrambled eggs are cheap to prepare so I thought that request could have been accommodated) 2.). Maids were talking far louder than they neede to be on the balcony outside of our room at 7:45 in the morning. Despite these minor issues, I would stay here again and will certainly refer friends and family.

"Excellent Value in Los Gatos"

5
28/08/2016

From booking through check-out, our stay at the Inn of Los Gatos was great! The second night of a 5-day road trip; our first impression upon entering the driveway was "wow" - and upon entering our room (upgraded to the suite), the "wow" continued. Our updated and well appointed room was extremely clean and welcoming, and the morning breakfast was better than most! Truly a great value, and we will surely stay here again if and when we return to Los Gatos!

"Beautiful place, but the smell of room #123 was terrible!"

3
24/08/2016

We were so exhausted from traveling when we stayed here that we just put up with the smell so that we didn't have to move all of our luggage to another room. It smelled like mildew/musty and we even put essential oil on rags over the air conditioner to help clean up the smell. The staff was nice, as they let us check in at 11am so that we can rest before going to a wedding. If we complained, I'm sure that they would have moved us to another room.

"Director HVAC Sales"

5
24/08/2016

Convenient location, attentive staff, clean comfortable accommodations that appear to be renovated recently, excellent restaurant on the property, excellent value compared to other properties in the area.Can't wait to return.

Renee G, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am very happy you were happy with your stay and yes we renovated about 2 years ago. We hope you will come back and see us again very soon. Sincerely, Renee Gallegos-Agnew Manager BEST WESTERN The Inn of Los Gatos

"Ok Hotel"

3
17/08/2016

Hotel is Good. Well located, very close to highway access. It feel more like a motel than a hotel. Complementary continental breakfast was not impressive. Staff was nice and helpfull. Tv in my room did not work as espected.

Renee G, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am curious to know what the problem was with the TV. We are working with the restaurant to make improvements to the breakfast. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me at the Hotel. Sincerely, Renee Gallegos-Agnew Manager BEST WESTERN The Inn of Los Gatos

"Hotel is good but breakfast below standard"

3
15/08/2016

The hotel as such is nice. Room is spacious and the bed is very comfortable. Staff at check-in and check-out was very helpful. However, in the evening we asked for an extra towel, but had to ask twice and eventually picked it up ourselves from the reception. It seemed the request had been forgotten. We wanted to have a cup of tea in the evening, and as there was no tea of our taste available in the room, we went to get it from the business corner in the lobby. However, the water for the tea came through the coffee maker, so the tea tasted of coffee. Upon arrival, we had lunch at the 57 Grill which was nice, so we had quite high expectations to the quality of the breakfast buffet the following morning. However, we were quite disappointed to see that the breakfast was served using plastic and cardboard plates and plastic cutlery. Cereals were in a box which had just been opened and tipped over so that you could see what was in it. We had the choice of white bagel and white toast. The choice of tea available was several fruit flavoured teas and green teas and just one type of black tea - less than what is available at the business corner in the lobby. No other teas available from the staff. If you're on the upper floor, the movements from people in the corridor is felt in the room.

"Stay away from room 217"

2
14/08/2016

We stayed on a Saturday because we had an event nearby to attend. We were assigned room 217, which was right above the lobby, across from the elevator. Because the room faced the back, it was cave-like, with only a small, shuttered window to look out of. Even with the door closed, we could hear the elevator ding loudly every time someone used it. Discovered later that one side of the bed made a very loud sprong! sound (like opening a sofabed) when getting in or out. Also, the room next door turned their television on loudly at 6:30 am--think the walls must be kind of thin because it was pretty loud. Upon seeing the location and room, I should have asked for another room right away, but because we would be spending little time there, I thought it would be OK. I regretted it. I could tell the management was trying--they had nice amenities--comfy bed, shower cap, local art (love the pictures of the cat statures), in-room ironing board and iron. It's possible that the experience in a different room would be much better. So if you get assigned this room, my advice is ask for a different one.

"Weekend getaway "

5
11/08/2016

A weekend getaway from the Carmel fog. Our kids jumped in the pool immediately and had a great time! The location is beautiful and clean. We ate lunch at the restaurant on site and were impressed with the quality of food. The hotel staff are gracious and accommodating. We will definitely return in the future.

Renee G, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 408-356-9191. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Renee Gallegos-Agnew Manager

"Nicely remodled"

4
05/08/2016

Nice stay except the breakfasts don't change and very limited choice. Over 4 days it got boring. Also staff slow to refill breakfast items and they end up dried out and burnt. All 4 days there was no hot water in the container to make tea. Ran out of breakfast tea 1 day. Having stayed at over 30 nights in hotels this past year this was a very poor performance, shame as the hotel is nice.

"Great hotel in Los Gatos"

5
02/08/2016

We stayed in the King suite, which is great for a family. Nice decor, big bathroom, comfy bed. The staff was very friendly. This hotel is in a great location, close to downtown. Will definitely stay here again when in Los Gatos.

"Los Gatos value"

5
31/07/2016

This hotel is just minutes from downtown, and offers all the amenities we needed- laundry, breakfast, and even a small outdoor pool. Los Gatos is fairly pricey but I knew Best Western would be a good value for us. We also enjoyed hiking at the Montalvo Arts Center on the way out of town.

"Convenient location, updates rooms. Good value. "

4
24/07/2016

We selected this hotel based upon location and price. The value was good for the region. I'm happy to say the room was large and very clean. It seemed recently renovated - no beige walls and the art was locally themed. The space was very comfortable for two adults. Our only disappointment was that it is arranged motel style with all room doors opening directly outside. The large window needed to remained covered, with nicely Louvered shutters, because you were fully exposed to every passerby. I'm not comfortable with this style from a safety standpoint. I'll ask more questions in the future. We were there on a Friday and Saturday. Noise was not an issue. The complimentary breakfast buffet was fine. You could see the chef in the kitchen with real eggs - no wondering if you were eating some sort of mix. We'll visit again.

ReneeGA, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Let me start by saying thank you for staying with us and sharing your thoughts. You are correct. We actually finished renovations almost two years ago and our staff is working hard to keep it up. I am however sorry you felt uncomfortable with the exterior corridor. We do have a few rooms above the lobby that are interior. We want all of our guests to feel safe and be comfortable wile your staying with us. Next time ask the reservation desk to put in a request for one of those rooms and we will be more than happy to accommodate you to the best of our ability. One of our newest additions is the breakfast buffet at the Grill 57. We are so excited to be able to offer freshly cooked options to get your day off to a good start. We look forward to having you back soon. Renee GA

"Great Value"

5
23/07/2016

The Inn of Los Gatos has been nicely updated. The rooms are well appointed and comfortable. The hotel's proximity to a new restaurant, Grill 57, is a plus. The complimentary breakfast was good. We had dinner there one evening and had a great experience. The hotel is very convenient to both the freeway and to downtown Los Gatos.

"A must when passing through"

5
13/07/2016

We stayed here for a quick getaway for the 4th of July weekend. The prices were cheaper than staying 30 miles away in Santa Cruz. The hotel was clean, the staff was friendly and the room was nice w/ a comfortable bed. The shower was a little odd, a glass cube and you can see yourself shower in the mirror. The only negative (small one) was breakfast. It's in a restaurant that shares a parking lot w/ them. It had all the usual yumminess like eggs, sausage, potatoes, toast and whatnot. The only issues were they had one worker who was making the food so if you wanted hot food only one thing was available at a time. I had eggs, waited and had potatoes. The hubby had potatoes, waited and had sausage. It wasn't a nice relaxing breakfast together. The other issue was the buffet had a weird set up. People were making a line to get food and the plates were in the middle of the table and the food was on the right and left sides and then coffee was on the end of one side and the utensils were on the other end so everyone had to keep cutting others off and a lot of excuse mes. I would stay here again in a heartbeat if I was in the area. Only a 30 minute drive to the beach and lots of stores near by to load up on snacks and drinks

"Great place to stay in Los Gatos, California"

5
09/07/2016

Absolutely wonderful service and room. Tanisha is fantastic..so welcoming and efficient. A very comfortable and relaxing room that was quiet and clean with perfect decor. Restaurant WONDERFUL (and quiet) at same location. The dinner was quite gourmet and yet good value. The breakfast included eggs, sausage, potatoes, juice, pastries, and hot/cold cereals. Breakfast was included in my overnight stay.

"Passing Through on Vacation"

4
08/07/2016

Nice room. Not large, but enough for 1 night passing through. Good breakfast. Easy to find on way from Airport. The front desk staff was very helpful giving directions to locations downtown for lunch and shopping. Very close to Big Basin State Redwoods state park, our destination. This site is a good location for business trip stop. Rooms are good for 1 to 2 people and it is easy to get to major roadways, but set in a more residential area which is very quiet. Has a fitness center and neighborhood looks good for walking and jogging.

"Love the comfy beds & great service!!!"

5
05/07/2016

My children & I just love staying at your hotel!!! The beds & numerous pillows are so extremely comfortable we sleep all night long. we got to enjoy the pool this time and I was happily surprised that it didn't go deeper than 4.5feet!!! My kids were able to safely swim and play while I enjoyed the warm sunshine. The other benefit is not only is your facility 3mins away from Grandma/Grandpa in Los Gatos... but it is so centrally located, we were able to visit stores & parties in Sunnyvale, Cupertino & Willow Glen with only a <10 drive in any direction!!! we will ALWAYS stay at the Inn of Los Gatos. :) Improvement Suggestions: small fridges in every room, extra towels for 3+ guests

"Great spot- awesome service"

5
04/07/2016

The inn is just fine but the staff are the real heroes- the front desk Sarah was amazing- so friendly and welcoming. Got to my room and needed some ice so followed signs to find ice- led me back to Sarah. She kindly accompanied me as I had neglected my key which is needed for pool and ice access. The pool is inviting. Rooms are ok - not super fancy but all updated and very clean. Location is easy- close to both downtown and highway. But Sarah is the real STAR!

"Clean, comfortable and peaceful "

5
03/07/2016

This is definitely a Plus location. Very clean, bedding was comfortable, and property location ideal with beautiful view of hills. We definitely recommend this location. The staff was very friendly and accommodating. The cherry on top was the breakfast voucher. Doesn't get any better than this.

"Very Nice If Not a Bit Expensive"

4
28/06/2016

My niece was getting married in the Santa Cruz area so we stayed here for the wedding. The room itself was very nice. But, it was bit pricey for a Best Western. The decor was beautiful and the bed was comfortable. A big bonus was Xfinity cable with an HD television which was great. The one problem was the toilet that made noise intermittently during our entire stay. And, housekeeping started early so we could hearing their carts rolling along before 7am on a Sunday morning.

"Great stay, great customer service"

5
24/06/2016

Stayed at the Inn at Los Gatos because of its close proximity to Mountain Winery (approx. 8miles). Service was impeccable (big shout out to the very sweet Tanisha at front reception and GM Gavin for making us feel so welcome). And a special thanks for going the extra mile when my girlfriend left her purse behind and didn't realize until we were already in Carmel! You guys rock!! Oh yah, one of the fellows who worked there even helped us with a ride to the store for supplies! Customer service went above and beyond. Fresh renos. Clean premises. Onsite restaurant was handy and served great lunch. Continental breakfast was inclusive and was a bonus to our Canadian budget.

"Wonderful stay"

5
22/06/2016

Clean, quiet comfortable, good WiFi, what more could you ask. Been here several times. The new restaurant Club57 was great. The tenderloin was perfect. Beer selection could be greater but I like a variety.

"Excellent service, appearance and experience at the Inn of Los Gatos"

5
13/06/2016

I found my experience at the Inn of Los Gatos to be !00% satisfied!!! The staff and ambiance of this hotel was beautiful. The added bonus of my stay was dining at the restaurant next to the hotel, Grill 57. The food and service was incredibly fantastic! When booking this hotel one should also book a fine lunch or dinner at Grill 57. You will not be disappointed and it saves you from having to go into Los Gatos where parking is a great problem!!

"Friendly Staff and Modern Designed Room"

5
07/06/2016

The staff was so friendly and accomodating. They were so helpful as I used the K-Cup machine in the lobby. That peppermint tea before bedtime really hit the spot. This is my new number one spot, for sure!

"Gettaway weekend"

5
07/06/2016

The hotel has totally been remodeled. It's centrally located, quiet, clean and comfortable. The staff Jen & Tanisha were great. Very helpful, friendly and provided over the top customer service. We plan to stay again on our next visit.

"Clean and relaxing"

4
07/06/2016

This was a very clean place to stay. The staff is very friendly and helped with anything we needed. The towels were nice and fluffy and smelled great. We were on a lower level and it was usually quiet. However someone with a few boys stayed above us a few nights so it sounded like we were below a bowling alley while they were there. Breakfast was available but not anything great. I would like it if there was a curtain over the bathroom window. Even though it's the kind of glass you can't see through too well, because we were on the ground level, I felt like someone could look in. I would recommend this to anyone and I would stay here again.

"Family visit"

5
30/05/2016

I came out here on a fluke with my family and so glad I found this face and los Gatos. The best Best Western. Super clean, modern and staff was crazy helpful plus their continental breakfast was more like a Mexican deliciousness grub! They 57 was awesome too. Also the pool is kinda heated and super chill. I already told a couple of people to come here. I can't wait to come back.

"Great Customer Service"

5
18/05/2016

The remodeled Best Western is really lovely. The rooms are new and clean. For the area, it is a reasonably priced accommodation with all the basic amenities. When we were staying there, there was an issue with our reservation (we booked one night online then added a second night via phone). Only our first night was in the system, but Isiah at the front desk worked with us tirelessly to make sure we had a room and were taken care of. I think we were both a bit overwhelmed by the situation, but he continued to reassure me he would figure it out and he did. He called up to our room to give us updates as he had them, so we could continue getting ready for the wedding we were in town for - really appreciate that! He kept a positive attitude and did all he could to ensure our stay was great. Thank you!

"Mini Paradise in Los Gatos"

4
17/05/2016

This is a sweet place nestled in the hills of Los Gatos - nothing fancy, but ample sized room (we had a king bed) in a motel like setting. They just opened a new restaurant, Grill 57, on the premises which makes all the difference as they offer (with breakfast vouchers) the free hotel breakfast (which was "fake" cheese omelets with pork and chicken sausages at the original hotel) that includes three yummy choices - we got the breakfast burrito, fruit, toast, coffee, juice...Unfortunately the water for the whole place was turned off by some ne'er do well person one morning, (scary that it was easy for a stranger to do) but they discovered the problem in a reasonable amount of time and gave us a $50 refund for our trouble which was most appreciated. We asked the front desk for extra towels and hangers - they were very accommodating. Lovely atmosphere and pleasant staff added to our stay. I would for sure recommend!

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Isn't the new restaurant fabulous! We're so thankful you notice a difference - we trust all our guests will appreciate the changes we have made! Best, Gavin, General Manager

"Stayed for two nights during the week"

4
05/05/2016

I liked the look and over all feel of the room. The bed was super comfortable, and the internet worked grate. The shower was not so good only because I am 6'-4" tall and it was set for a 5' tall person. Only real problem I had was they painted the parking lot lines the day I was checking out. So when I returned to get my things together there was no place to park.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Damon, sorry you had some issues while you were with us. The shower heads are in the works to get extensions, and the parking lot re-striping was an unfortunate necessity, like CalTrans closing a lane on the highway during rush hour - it's never good timing, but needed nonetheless. We hope that your next visit will see all these remedied and your stay a very pleasant one! Best regards, Gavin, General Manager

"Nicely surprised."

5
04/05/2016

I haven't stayed at a Best Western Hotel for many, many years. What a nice surprise to find that this hotel brand has upgraded their aesthetics and attention to detail. I only needed a room for one night on a business trip. Though I was in the room room for less than 12 hours, I felt comfortable and unbothered by anything at all. Recommendation without hesitation.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
A nice surprise never hurt anyone - glad we delivered! We actually based our renovation around Best Western's "Plus" requirements, and comments like yours prove we delivered! Thanks for the wonderful review. Gavin, General Manager

"Very clean and updated"

5
03/05/2016

Place is an excellent stay if your in the area looking for a hotel. The staff are great and the rooms are very nice and clean. Linens are nicer than your average place. Hotel is conveniently located as well.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Thanks Michael! High praise all around - looking forward to seeing you next time! All the best, Gavin, General Manager

"comfortable beds, clean room, easy to locate vending, washer/dryers/ice machins."

5
27/04/2016

Your downfall for this property is that you have no area in your room or near the food prep. room to eat. Poor planning on your part. Is it expected that all those eating use the front lobby tables????

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Hi Bob, Thanks for the comments. We know the breakfast situation currently isn't ideal, but as I've mentioned before here, and the signs posted in the breakfast area say, this is only temporary while the restaurant is finished. In fact, we now have a date of May 16, 2016 for that to happen. Sorry for the inconvenience - it wasn't a design issue, but just a temporary stop gap! All the best, Gavin, General Manager

"Overpriced and cramped"

2
20/04/2016

Overpriced and cramped. Paper thin walls & floors leading to noise. Staff attempts to compensate for the overpriced poor property. Prices for rooms continue to rise without any improvement in quality. Go elsewhere

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Mr V, I am sorry your experience was poor! I found that you stayed in one of my most popular rooms, during the busiest time of the week. We have actually seen a decline in pricing recently - were there things you brought to my staff's attention that weren't handled properly? With the renovation still fresh in our rearview mirror and the restaurant opening in a few weeks, I'd like to know more about what you think we should do. Please let me know. Regards, Gavin, General Manager

"Great place in the south bay"

4
19/04/2016

This is our go to hotel when we are in Los Gatos seeing mom. Convenient and inexpensive for a south bay hotel. Though its little lite on towels and amenities. Its a quiet and comfortable stay. Very close to downtown with its restaurants and shopping. This is a gem of a place in an overpriced under serviced area. You can't go wrong here.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Joseph, Thanks for the kind words! Fortunately, extra towels are easy to come by, but I'll pass this along to housekeeping. We value your opinion and are constantly looking for ways to improve, even in the little things. We look forward to serving you again! All the best, Gavin, General Manager

"Nice room, noisey plumbing"

4
12/04/2016

The room was very nice and clean but the plumbing from the neighboring rooms was loud. When the shower came on it sounded like a freight train. Breakfast area is inadequate with no tables to eat at. They did provide trays to take food to rooms. Food selection was good.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
David, I'm sorry you experienced some unpleasantness during your stay. I'll have my team look into ways we can quiet things down for you. We hope you'll give us a second opportunity, especially with the restaurant just weeks from completion! Respectfully, Gavin, General Manager

"Nice facility but under construction"

4
06/04/2016

The room was exceptional and updated. The hotel will be finished with the dining area within the next 30 days and I would definitely go back. Staff was very friendly and accommodating. I am there working and I need quiet, and this filled my needs and I could sleep well.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Sleep is good, Diane! We're sure glad you enjoyed yours! The construction is wrapping up - we'll all be glad for that, and it will be worth it! Best, Gavin, General Manager

"A Hidden Away Motel"

4
03/04/2016

I enjoyed my stay at this motel. It was tucked away against a hillside and very quiet even though the freeway on-ramp was a couple of blocks away. It was within walking distance to area restaurants and shops.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Thanks for the review and the kind words, Kathryn! I'm often very vocal about how quiet the property is, and you're my proof! Just wait a few weeks for Grill 57 to open here - then the walk to a great restaurant will be even shorter! All the best, Gavin, General Manager

"New rooms terrible staff"

3
28/03/2016

I'm a local who needed to stay close to my mother who was dying. The inn was the closest hotel. It has recently been refurbished and show it. However, I left after 3 nights and moved to another property a mile further away because of rude, uncaring, staff. I will never recommend this place to out of town visitors who ask where they should stay. New rugs don't make up for bad service. And it's NOT a bed and breakfast. It's a bed and do it yourself largely prepackaged, unhealthy affair.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
I'm so sorry you had an unpleasant stay with us - our staff is usually a source of pride for us. If you care to reach me directly, I'd be happy to learn more about how we could have made your stay better. Please come visit us again when the restaurant opens next month and give us that second chance we need to wow you! Regards, Gavin, General Manager

"Unexpectedly great."

4
27/03/2016

I booked this hotel from out-of-state, based solely on all the glowing reviews. It was a bit of surprise (though it should not have been) to show up to the hotel and see that, oh yeah, it's a Best Western with room doors facing out to the open. I was traveling alone with my young daughter, so I was nervous at first that we weren't going to be/feel safe. But, honestly, this hotel was really nice. The guy at the counter was super friendly and helpful when we first arrived. The rooms are really nice, really clean. The location is right by the freeway, but still kind of tucked away. You don't hear any traffic or noise once you close your door. You also can't hear other guests or their TVs while you are in your room. My only complaint--and it's more of a warning, really--is that there is only a shower in the room (no tub), so be aware of that before booking this hotel if you have kids who want or prefer baths. Also, the shower head isn't very high up. It was fine for me (I'm 5'6"), but anyone over 5'10" or so is going to have to seriously shrink themselves to fit underneath the shower head. Still, despite my initial reservations, my daughter and I really enjoyed our stay at this hotel.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Lorilin, I'm so glad we were able to make you comfortable on your stay with us! That means a lot to me. As far as the shower vs tub, we actually DO have both...but in the shuffle of check-in, those questions sometimes get lost. Hope we get to host you and your daughter again soon! Best, Gavin, General Manager

"Nice, simple hotel"

5
25/03/2016

The Best Western Los Gatos is a very nice simple hotel. The rooms are very well appointed, the breakfast is sufficient and the location is very convenient. The staff is very nice and the coffee was terrific.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
So glad you like it, Michael! Sounds like we'll be hosting you again soon! Best, Gavin, General Manager

"Los Gatos Convenient"

4
25/03/2016

Attractive, functional motel with helpful staff, a little hard to find by GPS. Skip the breakfast and take advantage of nearby great restaurants. Good access to CA17, north and south, proximity to San Jose, Campbell, Cupertino, Mountain View, Saratoga. Wish there were closer tennis courts.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Thanks for staying with us, Neil! The mention of the Los Gatos restaurants is ace. People don't always realize what great eating establishments our wonderful town has! I looked up tennis courts in Los Gatos. Maybe this will help you in future stays! http://www.tennisround.com/tennis-courts/ca/los-gatos All the Best, Gavin, General Manager

"Always great"

5
24/03/2016

I enjoy staying at this hotel when working in San Jose area. It's clean quiet and convenient. The staff is always friendly and helpful. Can't wait for the restaurant to be completed. The rooms have been renovated and have a nice layout for working. It's a Motel but I like parking close to my room.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
KH, thanks so much for the kind comments. We are also excited for the restaurant - it should only be another 4 weeks or so! We look forward to serving you on your next business trip! Best, Gavin, General Manager

"when in doubt? Better call Saul!"

5
23/03/2016

Doing work up in Dos Palos California was Kinda quirky? There really was not much to eat in the small farm town. There were cows in the front Yards of Houses! and we had to stay in the near by town of Los gatos 20 miles away or so.The cleanest looking Hotel was the Best Western Clean rooms and a very hospitable young Indian couple ran the place. which is very common in the hotel business.

"Renovation does not include hot water"

3
21/03/2016

Stayed here while visiting family in the area. The hotel has been recently renovated, so recent that our room still smelled like paint. The fumes gave me a headache. The decor is pleasant, the pool heat does not get turned on until easter - despite the advertisement of a year-round outdoor pool. The showers are cold between 6 and 8 am. What i really like about the hotel is the swift management response to inconsiderately loud, drunken guests. Your sleep here will not be disturbed by people partying.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Thank you for the review. We have renovated recently, although it's been over a year now - it is possible your room had some touch up work done - I am sorry it bothered you! The pool is open year round, though we do advertise that it is heated seasonally (Easter to Halloween) - the cost would be nuts heating it through the cold winter months! I will look into the hot water tanks - all four are new, but even that can be tricky when dealing with high demand. At least we kept the property quiet for you! I am proud of that fact, and hope that we get it all right for you the next time you visit! Best regards, Gavin, General Manager

"Good Hotel"

4
17/03/2016

Recently remodeled hotel. Nicely appointed rooms. Easy parking. Close to many great restaurants and shopping. Very quiet location. Small pool. A bit expensive for a Best Western, but close to Silicon Valley drives all hotel prices higher.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Thanks for the review, Tom! I'm glad you enjoyed the town and your stay here - Los Gatos is such a gem! Best, Gavin, General Manager

"The best hotel during our holiday"

5
26/02/2016

This hotel provides free parking, free wifi and free breakfast. I love what they offer for breakfast. Variety of food, however with limited seats. Breakfast was served at the lobby. The bed was so comfortable and the room is spacious. We had a very good sleep here. The front desk staff is very very helpful giving us information about where to go in Los Gatos and Santa Cruz.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
I'm really proud that my staff was able to make your trip informed, and that the stay was fantastic for you! I often use the phrase, "We sell one thing here: sleep!" and it sounds like we delivered! Best, Gavin, General Manager

"next best thing to staying in Sanrta Cruz"

5
19/02/2016

This was not where we wanted to stay! But it is where we ended up because we could not get a room in Santa Cruz. But after the stay, we were quite satisfied with the Best Western Los Gatos! So much so that we will likely book here for our next visit to the area!

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
Gordon, I'm glad we were able to salvage what sounded like a close call for you! We often have guests stay with us when the beaches just over the hill are their destination - looking forward to seeing you on your next trip! Regards, Gavin, General Manager

"Worst Breakfast Ever"

2
15/02/2016

We are currently staying at this hotel and the rooms are fine. However we've stayed at Best Westerns all over the country and this is the worst breakfast experience of them all. The choice of food is poor and worst of all there is no place to sit down and eat. You may get lucky and get one of the few seats in the lobby. If not you have to take the food back to your room. Not sure how the Best Western brand lets them get away with this!

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
I'm very sorry you had such a poor experience with our breakfast. We agree - the current accommodation isn't ideal, but it is only temporary while the restaurant is being completed! We're hopeful that Grill 57 should be opening by the beginning of April 2016, so not too long to go!

"Disappointed on this trip"

3
13/02/2016

We visit our children several times a year and have always, over the last couple of years, stayed here. This time we were disappointed on two fronts. They always have had a free breakfast, which they still hav, but it has been moved to the lobby where there is no sitting area and it has been down scaled a lot. Then on top of this the service in the room seems to have deteriorated. Three towels when we arrived but after the first nights stay we were down to two. I guess they expect a one shower a day. Then they furnish the room with a coffee maker and have always furnished you with a bottle of water to make it or just drink. A bottle was waiting when we arrived but they did not replace it. Either management is making some cost saving changes or their staff is doing a poor job or both in this case. We will have to consider if we will continue staying here on our future trips.

Gavin M, General Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
I'm so sorry you were disappointed this trip! We strive for greatness here and always have. As for the breakfast, we have temporarily shifted the location into the lobby. The construction you may have noticed at the front of the property, however, heralds the arrival of our new restaurant very soon! We didn't scale anything down in our offerings - it's all the same! We hope that you give us another chance the next time you're in town - I think you'll find everything satisfactory again!

"Modern, quiet, clean, great staff and included breakfast: recommended!"

5
04/02/2016

I worked for a Fortune 500 security software vendor and had to make business trips to the valley often. When all the decent hotels in Sunnyvale, Mt. View and San Jose booked up, this was a go-to property. While a bit out of the way, I could be at my office in 30 minutes, which I found reasonable. This Best Western had full makeover recently and the room and grounds are all modernized. Rooms are somewhat small, but modern very comfortable with good quality bedding, towels, LCD TV, air conditioning, etc. Pool area small but does the job. Great free breakfast in the morning with good assortment of food, including hot choices like egg omelet and sausage patties that can be made into a breakfast sandwich; fresh fruit, juice, yogurt, good coffee etc. also. Staff is very courteous and professional and helpful. Los Gatos is a nice little town with lively strip of restaurants, bars etc. so plenty of eating choices nearby. A restaurant was being built at the end of the hotel during my several visits to this property in 2014 and 2015, but that may be done by now. Ask to be sure you won't be put in a room next door if it's still under construction.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
We're glad you stayed with us during your business trips! It's always our pleasure to be sure you have everything you need. Thanks for all your support. We hope to see you again next time you're in the area. Best, Gavin, General Manager

"Workshop in San Jose"

5
30/01/2016

Great upgraded BW facility. Very comfortable rooms, extra clean and great staff. Reasonable price for the location. Easy access on/off freeway. On site restaurant was being renovated but lots a good local restaurants nearby.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
We're glad you got to explore the area when you were here, John! There are definitely a lot of good local spots nearby. We hope you'll stay with us again next time you're in the area. Thanks for the support. Best, Gavin, General Manager

"Mostly OK to Good, but workers though mostly pretty good had a few bad apples that spoiled our visit"

3
17/01/2016

The room was clean & new. Quiet, comfortable. The breakfast was good. Everything worked properly. The location was great. Right off the freeway. Close to town & some great eating places. Most of the staff were nice & helpful. But there were a few bad eggs that were just trying to pull their paycheck & do the least that they needed to do to stay employed. There were a couple of women at the front desk that were very curt. One of them made you feel guilty for even asking her do something. There were workers that were just playing video games &/or social media on their phone when they should have been working. So though there were good workers the bad ones were bad enough for us to rate the service poor. And for the price that we were charged, $200.00/night, this is not acceptable. That's why we would have a hard time recommending this hotel.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
I'm glad you had a mostly pleasant stay, but I'm disappointed that you didn't feel welcomed by everyone, Mark. We would never want our staff to come off that way, and we'll be making our rounds to ensure this isn't a trend. We hope you'll give us another chance next time you're in the area. Best wishes, Gavin, General Manager

"Hidden Gem Near Silican Valley"

5
08/01/2016

Only stayed one night on our way back to the San Jose airport from visiting our daughter in the Santa Cruz area over the holidays. Very Convenient to Highway 17. Easy to make reservation online. Little bit of a chore finding the hotel in the midst of temporary construction work on neighboring buildings. Hotel Front Desk (very professional) told us the hotel had gone through major renovations within the past two years. Our room looked brand new. Very comfortable and quiet second story room overlooking our parked car. Strong Internet. Reasonably priced for silicon valley area. Breakfast room very convenient immediately below our room. Would recommend it to anyone visiting the silicon valley area.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
I'm so glad you had a comfortable stay, Michael! Although you had a bit of trouble finding us at first, it's great to hear you finally made it and enjoyed all the amenities. I hope you'll stay with us again next time you're visiting your daughter! Take care, Gavin, General Manager

"Nice"

4
10/11/2015

The hotel was very nice. Modern inside. We had a one day event to go to in Campbell and they were very nice about a very late check in. On a diamond member with Best Western and this one I will stay at again if in the area.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
We're so glad you had a comfortable stay! Thanks for the support. We hope you'll come by again next time you're in the area. Best, Gavin, General Manager

"Better than expected"

4
05/11/2015

Room is clean and comfy. centrally located....about 1 mile from downtown. Shower head is low so it could be a problem if you are super tall. Was disappointed the pool was always in the shade. They offer free wifi but I was never able to connect to it.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
We're glad you had a comfortable stay, but it's disappointing to hear that you couldn't connect to our WiFi. If you ever have any problems like that, feel free to ask our front desk for help. We hope to see you again next time you're in town. Best, Gavin, General Manager

"Comfortable Stay"

4
20/10/2015

Los Gatos is a charming town. The Inn is a 10 minute walk across HWY 17 from downtown. We arrived a little early, 11AM, and the front desk receptionist was very concerned because she wasn't allowed to check us in until 12PM. It was evident the Inn was not fully booked however, we waited in the lobby and were given a room on the second floor. IT was a very comfortable and clean room. The furnishings were modern and spacious. The only odd thing we noticed was the proximity of the toilet to the sink, it was odd. I was grateful for the iron in the closet and the bed was extremely comfortable. I also liked the Kurig coffee maker in the room and lobby, as well as the fresh baked cookies in the lobby. I would have appreciated an early check-in accommodation, but we got the feeling it was lack of experience, not rudeness, that made us have to wait the hour. Breakfast was fine, nothing fancy. We've stayed at the Lodge across the street and definitely enjoyed The Inn a great deal more. We will stay here again in the future.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
It's great to hear that you were comfortable and content during your stay, Taylor! Thanks so much for the support. We hope you'll crash here again next time you're in town. As for the bathroom, 1960's architecture at it's finest! Until then, Gavin, General Manager

"Perfect for overnight..."

3
14/10/2015

Had several concerts back to back at the Mountain Winery and this place offered a location near by without breaking the bank. I love how best western has revamped their rooms. They have certainly kicked it up a notch... Don't hesitate to stay overnight.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
We're glad you decided to stop by! It's always our goal for you to leave well rested and well fed. We hope to see you again soon. Best, Gavin, General Manager

"Family Wedding Stay"

5
13/10/2015

My daughter lives in Los Gatos and was getting married. Family and friends rented 7 rooms at this BW. We all had a good experience at the motel. My husband enjoyed the pool and the touch screen map in the lobby. I enjoyed the iced lemon water in the lobby. It was great that we could all eat breakfast together in the mornings. Everything was clean and in working order. Only complaint was a noisy trash truck picking up a dumpster at 3:30 AM one morning.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
It's wonderful to hear that your family had a comfortable stay during your daughter's wedding, Jill! We always want to be accommodating during such important times. We hope to see you again next time you're in town. Best, Gavin, General Manager p.s. 3:30am? I don't think the utility companies start that soon, but I'll look into it!

"What a gem!"

4
05/10/2015

The renovation here is a model for Best Western. The furniture and fixtures are more in line with higher level properties. Especially impressive is the room artwork paying homage to the town history. Breakfast quality is currently an issue until the new breakfast room gets built. They get a pass for that for now.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
It's great to hear that you're a fan of the renovations, Joe! Thanks for the support. We hope you'll come back and see us after we get the new restaurant finished. Best, Gavin, General Manager

"Nice hotel, good value"

5
05/10/2015

Have stayed here every time I come to the Bay area. It's a nice hotel with very friendly staff. The location is great. They are walking distance to downtown Los Gatos which has a nice mix of restaurants and shops.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
We're honored that you always stay with us, Kathleen! I'm always glad to hear that you've been able to enjoy downtown Los Gatos. We hope to see you again next time you're in town. Best, Gavin, General Manager

"Whoa"

5
02/10/2015

We read the reviews of this place, which is why we stopped. But holy cow! They weren't kidding. Clean, comfortable, and upscale, it really surprised us. The bed was fabulous, the sheets were divine, the room was large, the quality of the fixtures impressive. These folks obviously take pride in what they're doing. Good for them!

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
I'm so glad we exceeded your expectations! It's always great to hear that our pride for what we do really comes through. We hope to see you again next time you're in the area. Best, Gavin, General Manager

"Very disappointing in many ways"

2
02/10/2015

We came from Texas for a brief family reunion and tried the Inn at Los Gatos. I usually only write good reviews, but I feel others need to know the issues we had that the staff didn't seem at all concerned with, such as: -Our room had a constantly running, noisy toilet (during a major California drought). I told the front desk who said she knew, but said maintenance was out that day. (We turned off/on the shut off valve ourselves whenever we had to use the toilet....gross.) -There was NO HOT WATER - we took tepid showers--it was miserable. The front desk did nothing and didn't offer a room change, discount, or apology. -The desk clerk charged me an mysterious 'incidental fee' right at check in and I only found out when I got a credit card alert on my phone that I noticed didn't match the room charge. She denied it and I had to make a 20 minute phone call to get it removed. I never found out why exactly I was overcharged. The good things were: -Decent location and cute, clean little room -Very nice, separate sink/basin area for getting ready with a big make up mirror -In room Keurig and fridge -Nice continental breakfast with waffles and mini omelettes. If you stay there, avoid room 109.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
I can't tell you how disappointed I am to hear that we had some maintenance issues when you came by, Katrina. We always try to fix those kind of issues as soon as they come up, but I'm so sorry for your frustration. We hope you'll give us another chance to impress you next time you're in town. For the record, the "incidental charge" was merely an authorization, as explained on the Registration sheet. Best, Gavin, General Manager

"Excellent hotel"

5
01/10/2015

This is one of the nicest hotels I've stayed in. We were welcomed warmly by a man at the front desk. Check-in was easy and quick. Our rooms were clean and modern with all the amenities we could ask for—hair dryer, iron, shower cap, shampoo, conditioner, lotion, even individually wrapped makeup remover. There was a coffee machine in the room and free coffee and biscotti in the lobby. The free breakfast was good. I especially appreciated that they offered almond milk in addition to skim and 2%. The bed was comfortable. The only negative was that the young woman at the front desk throughout the rest of our stay had very little knowledge about the area and could not answer questions. She seemed uncomfortable with customer service.

Gavin M, Manager at BEST WESTERN The Inn Of Los Gatos, responded to this review
It's wonderful to hear that you had a comfortable and relaxing stay, Kerri. It's always our pleasure to make sure you're well rested and fed. We hope you'll come by next time you're in town. Best, Gavin, General Manager