Best Western Plus All Suites Inn

The elevator was not working which is a BIG deal for me recovering from spinal surgery. The hotel looks old with soiled carpet. The light in the closet where the toilet is also didn't work which makes getting up at night an adventure.

The elevator has been broken for our entire stay. We didn't know it was broken until we checked in. When I expressed I was unhappy about having to climb all the stairs to the 3rd floor I wasn't offered a room on a lower floor. I'm disabled and stairs are a challenge for me. On the second day of our stay the fire alarm went off. We didn't know it was just a drill and were anxiously getting dressed and gathering our belongings to get out. The staff gave us no notice. We also didn't receive any maid service on our second day. It would have been nice to have had the beds made up and clean towels. Nobody ever asked if we wanted the room serviced. Customer service here is lacking.

Great stay! Rooms are very cozy! And Beds where comfortable. Loved all the amenities as well. Breakfast was super delicious 10/10

Everything was ok, except that I didn't know that I have to pay for the parking, that's ridiculous, it should be included. It was in a good location, room it was pretty big.

Great location, nice room and breakfast buffet. At least 3 different guests shared that they wished there was cranberry juice available. FYI

A nice, very clean room. Separate beds were perfectly made and also clean. Bathroom also clean, nice layout, would have been a 5 star revue but tub didn't drain very well. Included breakfast was surprisingly good, real food, good eggs, good coffee. Convenient location and good parking situation.

Friendly staff (thank you Hayden) Quiet and relaxing and family friendly.

The location was great, the staff very helpful, patient. The room itself was very cold and we were unable to control the room temp. The front of our suite/‘living room' (where on adult tried to sleep) was extremely bright throughout the night because the drape (that covered the floor to ceiling glass brick wall that faced the main hallway) only went 1/2 way across. There were no sheets, blankets nor pillows for the sofa bed (the staff person was helpful in finding some even though she was the only one at the front desk). And, the parking spots in the garage were very narrow… making parking difficult.

Beautiful hotel great breakfast and close to activities

Great location, parking, free breakfast and for a quick overnight. My room's air conditioner was very loud all night long and you couldn't shut it off because then it was too hot. Also had a drawer that wouldn't close. Pretty annoying. But other than that decent stay-no frills.

Good location close to downtown and the boardwalk. Large room. Covered parking. Standard BW breakfast.

Just a few minutes from Boardwalk and restaurants. Roms are very spacious and clean. The receptionist were very helpful when we found out that we got there a day early, she took care of us in a very professional way. Thank you very much for taking care of us.

Hello, I am writing to express my profound disappointment following my recent stay at your hotel. Unfortunately, the experience was far below the expectations set by the photographs and descriptions presented online. Upon arrival, I discovered that the television in the bedroom did not work, which was frustrating. Additionally, the room appeared outdated and clearly in need of remodeling. It bore little resemblance to the images advertised, which led to a significant sense of dissatisfaction. When I approached the reception to request a room change, the initial response was that I could be moved to room 215. However, shortly thereafter, the receptionist changed her response, stating that if the bed in that room was used, they could not sell it again. Based on my previous experience working in the hotel industry, this explanation did not seem credible; a quick change of bedding is standard practice and can be done in minutes. The overall customer service I received was disappointing and far from what one would expect, especially considering I spent $700 for a room that did not meet even the basic standards I anticipated. To be fair, I understand that the hotel is not the Casa Blanc, but the ratings and photos are misleading and did not accurately reflect the quality of the accommodations. Given this experience, I am certain that I will not choose to stay at a Best Western property again, regardless of any offers of free stays. Furthermore, I intend to advise friends and family to avoid your hotel as well. The staff did absolutely nothing to rectify this situation and blew us off.. I hope this feedback is taken seriously so future guests do not encounter similar frustrations. Sincerely, Crystal L

The location was great. Waking distance to lots of attractions. I felt that the room could have been cleaner. The bathroom was way too small. It took several room moves before we found a suitable room. First room, the window faced a wall. Second room the tv didn't work. The staff was responsive. They also didn't clean our room. Noise level was fine.

We were looking for room with two bedrooms for my elderly parents and us to stay before a boat cruise to scatter my uncle's ashes. Two months out we could only find this 2 bedroom room...at $460 per night. For that price we got the beds needed but that's where the positives ended. Bathroom ceiling and sink had black mold. A lot. Floor is dirty. Bottom of my feet black after walking around in room a few mins. Noticeable spots on the floor (laminate). 6 inches of Door jam was patched with spackle and painted over. Floor ice machine is temporarily out of order. At breakfast, coffee machine is broken. Orange juice machine was out of concentrate so running clear, powdered eggs, soggy potatoes. Three bread choices and one four slot toaster for the busy breakfast time. Choices are picked over by 9am with 10am closing. Not enough parking for guests, so we had to park on street. Would not stay again or recommend to anyone.

My experience was great I'm very satisfied with the service the room was very clean breakfast was delicious I highly recommend this hotel I give them 20 stars ⭐️ ⭐️⭐️⭐️⭐️

Friendly, accommodating staff. Great location. Several decent restaurants close by. Walking distance to boardwalk and beach. Room layout was spacious. Giant walk in shower. Floors needed to be cleaned better. Very quiet during the week, however holiday weekend, street noise was very loud.

Great location, bed was clean and super comfy. Super accommodating about our dog,!

Excellent place to stay in Santa Cruz. The room was spacious and lovely. Excellent amenities include. Close to the Boardwalk.

We had such a wonderful stay at Best Western plus ! Jessica truly made our experience exceptional she was incredibly kind, welcoming, and went above and beyond to make sure our family was comfortable. You can tell she genuinely cares about guests, and her positive attitude made a big difference for us. The breakfast was great, and my kids absolutely loved it. The big rooms was a plus We'll definitely be coming back!

Another perfect stay. Clean room, dog friendly (but the fees need to be lower!), perfect central location, friendly, competent staff, AND THAT COFFEE MACHINE! We love it and now expect one at every hotel!

At least it didn't have bed bugs. People playing games, kids screaming (having fun) on the first floor indoor court yard can be heard at all hours from all floors. The lights outside the door are too bright outside and the blinds did not adequately block out the light. There was no overhead light near or over the bed, just one small dimmer light next to the bed. There was only one outlet to plug in my phone and that was under neath a desk and behind a large cabinet (get a radio or lamp with an outlet on it). The bathroom smelled like someone just took a dump in it. The WiFi went out and the front desk was no help in getting it back. I felt unsafe in the area and the parking garage was not secure and I could see there is broken glass in several stalls. The TV had no instructions on connecting to Netflix or regular cable. I could only get ABC and NBC news stations, but not CNN, Comedy Central or any other regular cable network. There was no "guide" station that I could find. The shows were mostly older shows, older than 5 years or more and several showed black and white "classic" like Gunsmoke.

Rooms are spacious , comfortable and clean!

The best part of our stay was Jessica. She was the front desk manager when we arrived and greeted us with a pastel-colored gift bag with snacks and water. She found our friend with dementia 3 times in 2 and 1/2 days and kindly brought her back to our room. She also helped us with our 2 medium to large-sized dogs and accomplished all this with grace and a bright smile. We were impressed with the coffee machine and underground parking area.

The room was clean.. Jessica from front desk was so pleasant and amazing she went beyond expectations. Will come back every-time.

Everything was wonderful from the courteous staff to the clean, incredibly spacious room with a private deep jetted tub, to the reasonable pet fee, to the free continental breakfast and reasonable parking fee for the underground parking garage.

the location was great the staff was great -- front desk person was very helpful I would stay here again The room was very clean and comfortable

Staff was very friendly and helpful - except for one guy who didn't seem to care much, though I always attribute that to management. It's a good location, a few blocks from the boardwalk, so noise from there and the highway don't reach it. However, Ocean street and Soquel Ave are high traffic roads, so it's not so quiet that you can sleep with the windows open. The King fireplace suite is quite spacious and can easily fit a family with two children 13 and under. The fireplace provided great warmth but very little ambiance. The design of the hotel was interesting, they worked with the angles of the parcel it's built upon. I give them so much appreciation for having EVERYTHING wheelchair friendly! Elevator, ramps, and a lift in and out for the spa. It feels very "ocean side hotel" though some of the wallpaper application appeared to have been done by without knowledge or care. Breakfast was good, the fancy coffee maker was wonderful but those who just wanted plain coffee might be better served with a carafe or two of simple coffee. There were some mechanical problems in the room that we reported to the front desk upon leaving. None of it was detrimental to our stay. All in all a great stay for the price.

Crystal was absolutely amazing and truly made my birthday trip so special! She upgraded my room, which was such a thoughtful surprise, and thanks to her I had an absolutely amazing stay. She even recommended a local restaurant where we watched the Super Bowl, and it was perfect. I am so thankful for her kindness, hospitality, and outstanding customer service. I'm already looking forward to staying there again. Thank you again, Crystal!

Jessica, the Operations manager was amazing. She greeted us so nicely upon arrival. She even made sure that my kids flying in from Oregon were on the same floor as us for convenience to go from one room to another. Also, Jessica called me today, Monday February 16th to let me know Leslie, our housekeeper found my kindle and Grandma book left in my room and Jessica went to UPS after she got off work today to make sure it was returned back to me. FIVE STAR service from Jessica and Leslie!*****

Incredible customer service! Jessica at the front desk was delightful and made sure we had a great stay

Great staff, nice rooms and good location.

Love love, love love love staying at this hotel

So the front desk was amazing, the gentleman assisted me with getting a good room, towels for the spa and was super friendly. There was also a woman who suggested a great place to eat within walking distance and we really enjoyed that.

Nice place. I would probably not return here. Had to pay for parking in a almost empty parking garage. Was told I would get an email receipt because the printer was not working. Haven't seen a receipt. Hot tub was warm, not hot. Did not get recognized as a diamond select member and no gift bag was offered. Housekeeping staff was very nice.

Great service at the front desk and rooms are spacious and clean and affordable. Free breakfast and coffee all day is a nice touch. Wish the hot tub was working but that was a minor inconvenience.

We recently stayed at this hotel, and paid extra to prepay for parking. However, this hotel would not honor that, and still made my family pay for parking. After a rude and unpleasant interaction upon check-in, I called corporate. Corporate confirmed that they prepaid for parking. Corporate called the hotel, and told them they needed to honor the rate and not to charge my family for parking. I was ensured that the hotel confirmed this, and there would be no additional parking charge. This location, and Crystal at the front desk, ignored this and still charged my family for parking, and treated my family poorly upon check-in and check-out. This is FALSE ADVERTISING. We will not be coming back to this location.

Right by the boardwalk great location and atmosphere was wonderful rooms very nice and cleane excellent value little noise from the street but not bad great service and breakfast

Front staff was friendly and helped us in extending our stay, was upfront with charges and explained the charges,rooms were clean. We had a good experience.

The location was great, the rooms were amazingly large and clean which was definitely worth the value. We did not experience any loud people or anyone who was rude. The employee Joselyn was AMAZING! She was so friendly and welcoming, she treated us so good, she walked us to our room and to the hot tub so we could relax after such a long hard day. She was definitely one of the plus sides to our stay with BW.

The Best Western staff is amazing here. Everyone has been super supportive during a difficult period of time and helped make our stay as comfortable as possible. I highly recommend this location if you need a safe comfy place to stay in the Santa Cruz area.

We stayed 1 night in a 2 queen room. I was very happy with our stay & have no complaints. The room was clean with lots of space to relax. There was plenty of parking & the lobby is very nice. The breakfast was good with a pleasant dining area & a nice coffee & hot chocolate dispenser. The location is good, directly on the main strip near the beach & boardwalk. The price was fair & comparable to other nearby hotels. I would stay here again.

Receptionist was wonderful. She is a 5 star employee. Very welcoming and personable. It's always nice when arriving to a happy face after a long drive.

We went with family on a business trip . We absolutely loved the size of our room and the privacy to have a separate room and a living room to work . It's truly the best . People were great , all was clean . The only bad thing we didn't like was the mold all over the bathroom ceiling . It was really gross and concerning. Couple things were missing in the bathroom, bar soap, hand soap and enough towels. We were 4, and there were just 2 towels. It's ok but I felt bad to ask for all these things . Everything should already be there. Other than that we loved it .

We stayed at the best western plus on Ocean Street. It was a fantastic location, walking distance to the beach.(about a mile.) the hotel was modern, very clean, friendly staff, and a great breakfast.

We liked the large room with refrigerator and separate living room. There's a microwave, but didn't really use it. Liked the covered parking. When we were there on a weekend, the parking spaces filled up quickly. There was no hand soap in the bathroom, but I brought my own. There are shampoo, conditioner & body wash provided. There is free breakfast starting at 7 AM. I did laundry and there is a link where you can pay. I would go back to this Best Western if visiting Santa Cruz.

Crystal was the best. I had a booking issue with a bad 3rd party site and she took care of us. She made sure we still got a room for the night and was very personable and caring in a frustrating situation.

The room was clean and it made me feel like I was home. It was a few bucks more than most places around but trust me, it was worth every penny compared to the rest of the hotels on ocean st. They actually give you your deposit back and don't try to hustle you out of it with made up stuff. Oh. How could I forget the very best part? BREAKFAST WAS GREAT!!!! Omelettes yogurt sausage bagels juice coffee all included. I will definitely be staying here from now on when I need to get a room in Santa Cruz. Staff was awesome too. Great job BW!!! A++

The location of the hotel is near the UCSC campus and freeway which was convenient. The only suggestion is to perhaps try to update the look of the hotel. It's so outdated. The staff was nice and friendly.

Very friendly staff! Nice large hot tub outside. Nice fitness center. Room & hotel are very clean. Nice room that was large. Ours only had 1 chair, but others had a couch. Bed comfortable. Basic breakfast with a waffle maker.

Nice property, big room, comfortable bed, competent staff. The problem was noise. We were given a room right on Ocean St, the main road through town, despite the hotel not being full. At 6:30 AM on a Sunday morning the motorcycle drag racing began... we're used to street noise and always travel with earplugs (because you never know) but even that wasn't enough to block the sound. The room had no sound-proofing at all. My report about it to the clerk at checkout got a shrug and a "sorry". So... if you stay here and don't plan to get up at 6, make sure you get a room at the back of the hotel, or stay at one of the many other hotels nearby that have rooms farther back from the street.

Beautiful Room- was clean. I would stay again. Housekeepers not so great. Knocking on my door at 9am for room service and next day same thing with DND sign. They were on personal phone call, talking on speaker for 30-40 min. Breakfast was good. Coffee machine was amazing. Front desk agents were friendly and helpful. The night lady needs more training in customer service. I think she thought her hands were tied but she didn't want to go out of her way. Parking was a pain in the rear. But they had security and patrolled all lot.

Nice room. Nice hotel. Pillows to soft and mushy for me. Breakfast was better than normal. Like parking felt secure and safe.

Everything was good except there was no bath mat in bathroom; not enough towels for our registered party and we needed to go to front desk for more linens; couch needs to be vacuumed under cushions; sausage at breakfast was freezing cold

Room was nice, but not well maintained. Very low water pressure in shower. Many outlets in bathroom and extra sink area did not work. Curtains in bedroom ill fitting and did not cover entire window. Bottom of walls and door in bathroom need cleaning. Tub had moldy looking scum inside jets. I've stayed at Best Western on many occasions, but this room didn't meet B W standards that I've enjoyed in the past.

The rooms are amazing and the front desk ladies were wonderful <3 such a beautiful vibe they make sure everything is good for you. the gym was awesome and the breakfast was amazing!!! I can t wait to go back <3 It is not far from the beach at all and i love that you have the Thai place Infront of the hotel and just at the other light a nice Chinese restaurant

We enjoyed our stay very much! Check in was smooth, and Christopher was very helpful and professional. Room was very clean and comfortable, and breakfast and coffee bar were awesome ( except for the sausage- had a weird taste). Kassandra did a great job of checking us out and making sure we were satisfied!

This property is clean and recently renovated. I rented a King bed suite, with living room & sofa bed for my son and I. This particular room did not have a door to close off the bedroom from the living room. They do have those available though. The problem is with the AC/heating system. The unit is located in the bedroom. The only way for AC to get to the living room is through a ceiling duct which contains a fan that pushes the air from the bedroom. In order to cool the living room, the person in the bedroom will have to freeze in order to accomplish this! I was told the suite that has a door has the same system. If you choose this type of room I cannot recommend doing so if a guest is to use the sofa bed. You cannot regulate the temperature and both parties be comfortable for sleeping. On a good note, the staff at the hotel are very nice, and the location to beach great. Expect street noise as property is located on a main, busy road.

Love that there is no carpet in the rooms. Nice spacious rooms. Would be nice if the seating area had a TV as well. Decent breakfast - love the waffles you make on your own. LOVE LOVE the coffee/hot chocolate machine available all day! A nice 15-20 minute walk to the Boardwalk.

During Check in there was a Front Desk Person in "Training" - Was Left Alone to try to help us check in. She didn't know where the Hotel Luggage Carts were located, she couldn't even tell me where the parking garage was in relation to the front desk so I could park and get my luggage! When she called for back up the person said they were fixing something in an empty room! Honestly...what is more important than a check-in! The Lamps in Room were broken. We asked for replacement several times. They never did replace the bulbs or replaced lamps or even update us to tell us they couldn't find one or didn't have bulbs...just ignored several requests. Very difficult to work. Also, our tv remote control was broken...I had to take it to the front desk and they put "tape on it"! We left room for court and upon return to our room we were expecting lighting and a clean room and towels. When I addressed this with Front Desk they said that they do not turn rooms over every day! As if I should know this! I expressed to them that they need to let guests know about that important tidbit of information! Or at Least Post In the Bathroom / Guest Room. FYI: I used to be a Hotel Manager - Really Unacceptable

We stayed for 3 days at this hotel. Checking in was quick and easy. Room was clean and comfortable. Had a couple issues that made me rate it average. The breakfast was very limited, I guess they did not receive an order. The coffee machine was not working and the area around it was not stocked or cleaned. Setting up breakfast was also late, I guess they were short staffed. Cleanliness around the lobby and drink areas was an issue. Beds were made, trash was picked up and we were given new towels each day we were there. These was no floor sweeping or mopping. The shower had an odd set up.

Hotel and room was nice and clean. Espresso machine was a nice surprise, kids enjoyed getting hot chocolate from it as well. 3 things I didn't like: 1 - The restroom smelled like bleach - I'm glad it was clean but wish it could have been aired out better. 2 - The bed sunk in the middle so it was hard to sleep comfortably and my back was in pain the next day. 3 - Wish there was a way to easily prop the doors in the room open. I didn't need the doors to constantly slam close each time I went to and from 1 room to another.

Black mold in the bathroom! Beware! Room smelled like dogs, we could not sit on the couch because of the strong dog stink. Staff confirmed it was a dog friendly room - which we did not book! They said they could not move us to a different room. The hot tub was out of order!

Perfect for the family including our pet.We came in from out of town and the check in and out was hassle free. The staff was friendly and accommodating. The breakfast was hot, delicious and ready on time.Our room was very spacious and clean. We enjoyed our stay and will be back. Did I forget to mention,close to the beach?

Pillows fluffy and bed big and comfortable. Keurig mocha coffee delicious. Fantastic wide range of selection of free breakfast is good. Parking affordable and convenient location. Elevator worked perfectly and very clean. Cleaned room properly on request.

I love the staff. They were great. The coffee bar was nice! The room was nice and clean. The bed was clean and soft. The living room was clean and comfortable with a nice flat screen. The refrigerator was clean and cold. The coffee creamers in the room were good but flavored ones would have been better.

The rooms were clean. The beds were comfortable. Everything worked and necessities were well stocked. The staff was very hospitable and made us feel welcome. The property was secure. All that you would expect from a Best Western at a great price every time.

Quality facility. My room was noisy, only because there is nothing that absorbs sound anywhere in the space aside from bedding. Even hanging fabric covered frames would improve this. Too much hard material. Dump the parking fee. It's an insult.

The staff was excellent and always helpful. Room and amenities were very clean. Best sleep I have had staying in Santa Cruz. Perfect walking distance to all our planned destinations. Complimentary breakfast was good and coffee/juice is available at all times.

The entire staff at this establishment was absolutely wonderful—friendly, welcoming, and always ready with a smile. It was evident that they truly enjoy their jobs, which made for an even more pleasant experience. From check-in to check-out, the entire process was seamless and efficient, allowing us to start enjoying our stay right away without any hassle. Breakfast each morning was both delicious and satisfying. The selection offered a variety of options, ensuring that everyone in our group found something they enjoyed. Everything was well-prepared, and the portions were more than enough to keep us full for a good part of the day. Our room was spacious, providing ample space for a family of four to relax comfortably. The bed and pillows were incredibly cozy, making for a restful night's sleep after long days of exploring. Additionally, the hotel's location was ideal—it was just a short distance from the beach, the Boardwalk, and the charming downtown shopping area. We also appreciated the convenience of having several great restaurants located right across the street. They offered quality meals at reasonable prices, making dining out easy and enjoyable. Overall, our experience exceeded expectations, and we are already looking forward to returning in the future!

Everything was great except, I did not appreciate the $100.00 "incidental" fee in case we damaged the room. Staff said it was an "accidental" fee and not to worry, it usually gets returned. Diamond level member - if I did damage you could find me. Also, clock had wrong time and we did not see until we checked phone. Was a tad late for morning appointment. Breakfast very nice, staff nice.

Staff and room was great! Just two things to be made aware of. The jets in the bath tub of room 230, a lot of dirt came out of them, so please warn the BW team to give the jets of the bath tub a good clean. The coffee maker where your pour the water for the coffee looks like it has not been cleaned and the filter hole was clogged with old coffee from previous guests. Besides that everything about our stay was great. Thank you!

Clean rooms bed was good. Pillows a little small but ok. Check in was running late had to wait longer then 4pm . Staff was nice and friendly. Would go back to stay for work. Definitely need fresh coffee for morning time. No need for you to bring extra blanket.

The room was okay. I will start with the doo to the room was open when we arrived so we were rather worried. Next the door didn't for the opening so there are large gaps too and bottom the things can fit through. The tv remote didn't work. Thinking it was the batteries I went to the front desk to get the replace. Didn't work. Last time we stayed multi day the house keeping cleaned the room and made the beds. Not this time. Towels and trash only. Breakfast is good. Parking is easy and reasonable though I do believe it went up in the last 2 months.

The suite was spacious and clean. The hot tub and fireplace were welcome after walking in the rain from the Rio Theater. The bed and pillows were great. The hotel staff was very courteous and helpful. Breakfast in the morning is always nice and the choices were good. I'll stay again

Just an FYI, they will charge you $15 to park. We were not told this and were surprised to see this on our bill. Our room coffee station was not stocked with any regular coffee. Our bathtub, floors and at least one wall was dirty. The drawers on our dresser/TV stand would not stay closed. And unfortunately there was a hair in the buffet style country potatoes for breakfast. Expensive and disappointing.

Pros: Room was a good size, pretty clean. Breakfast options (buffet) and dining areas were nice. Liked the extra living room area in our room. Location to the city area was convenient. The price was ok considering g the size of the room. Cons: If you want to check in early, they charge an extra $25. Location was in a little sketchy area. Also if you are coming from the opposite direction there is no signage for the hotel or lobby area / check in parking. There were no directions or signs on how to get it the lobby from the parking lot, took us a while to find it. Parking was fair, if you arrive late at night, harder to find open spots (especially for a bigger car), didn't like that they charged extra for parking (most hotels we've stayed at around there offer free parking). There is no pool, just a hot tub (which was apparently closed for repairs). Our room was near the ice machine, kinda noisy. One of our biggest complaints: there is no way to control the timers on the lights - every time you got out of bed, the lights would turn on waking everyone up, so we had to cover the sensor up with a jacket. Same thing with the bathroom, you would be taking a shower and the lights would turn off. Super annoying!!! We also requested a few sets of towels before we arrived, and housekeeping did not do that. We had to request after we checked in. Also we ran out of toilet paper, tissue and shower gel. Room wasn't serviced either, we weren't aware that you need to request that.

Bed was very comfortable with nice pillows. Room was very spacious. We were grateful for a quiet and safe place for ourselves and our vehicle not far from the beach. Breakfast wasn't awesome but The Buttery Pastry and Cafe is a 5 minute walk up Soquel Dr.

The hotel is all suites. Very roomy and comfortable. The area has a few transients. The parking is $15 but they have a guard present in the area at night. The staff was very pleasant. The morning breakfast was yummy. Any place with whipped cream for the waffles is my hero!

Room was a nice room with a few issues. When we had housekeeping done in our room, the bed was not remade. We had already pulled the sheets and blankets up before we left our room, but all housekeeping did was tuck in the cover blanket on the sides. They did not tear down the bed and remake it. The sheet and blanket underneath the top cover was all messy and the pillows were not fluffed up. The pillows looked the same after we slept on them. That was disappointing. It's always nice to come back to your room with a fresh bed. When we first checked into our room, the bathroom floor had several long hairs that I had to clean up, a dirty wash cloth hanging on the curtain rod, and had to go down stairs to get lotion and more shampoo and conditioner. Had to do this the second night too. Housekeeping was not very good at all. Not impressed with the dirty carpets in the lobby area and stairs either. The front desk did reimburse us with the parking fee because of the issues we encountered so that was very nice.

Great place to stay and affordable. They have awesome full breakfast as well. The room was clean and roomy, with two tv's, larger fridge and microwave. They had a coffee machine in the room too. It is pretty close to the boardwalk and downtown.

Room was perfectly clean. Breakfast was good. We really enjoyed our stay. It was great to have AC in the heat. Staff was friendly and helpful. We will stay here again. My daughter and I had a bath in the tub. It was great. Thank you so much. Thank-you!

I was not greeted as a diamond member and frequent Best Western guest. The extra pillows I requested were not in my room and we reserved for 3 guests and only had towels for 2. Had to request more towels twice before they arrived. The room was clean and we had a sofa bed in the front room. There is no pool and the hot tub had no water. The ice machine on our floor was broken and the down button on the elevator had been completely removed with only a hole left and the dregs of black tape that must have previously been used to hold the button in place. There was a very nice expresso machine in the lobby and the self serve breakfast was good. There is a fireplace in the lobby/ breakfast area with couches, chairs and tables. I would stay at the Best Western Plus in Capitola on my next visit to this area.

This is a good experience about my travel in Santa Cruz. I have a holiday with my family. We have five people, my parents, my wife and my daughter the first day the first day we come here is late at night, but I think the service is very good and a lot of convenient very convenient information About this area, for example how to eat how to shopping and how to visit something I think so three days of the last day the old lady I think she retired and she still work. I think she's very happy to service everybody so I think that that and Polaris now is good .

I felt the motel was kept up very well and noticed constant cleaning of property by staff. Site has a nice feel different from standard hotel rooms. Site is located in a decent area with nice deli type restaurant and bar directly across street.

Awesome hotel ! The room was great, the service, the breakfast, the location. There were several restaurants within walking distance to the hotel. Only issue, some of the parking spots were tight. Overall, my wife and I enjoyed our stay and will make this our hotel of choice every time we go to Santa Cruz.

Terrible experience at front desk arriving on August 18th the man at the desk was very unprofessional and looked miserable even answering basic hotel questions. Arriving early is common in hotel, the guy at the desk whose name I did not bother remembering seemed to have a problem when people asked him to check in early. No hotel information was extended the man just stayed glued to the screen and would continue to tell us no for every answer. I asked him if he was okay as myself and a few of my colleagues noticed the attitude. The man replied very cold and dismissive completely unacceptable behavior for a hospitality business. When asked for a manager we were told it was just him, no more assistance was extended, we were never notified of the rooms being ready nothing. I'm Not sure if the staff is generally unhappy here but nobody greeted us, no one smiled in the mornings for breakfast everyone just seemed unhappy here. Totally soured the experience for the group. The rooms were also very badly maintained, light switches damaged, hair all over room, food crumbs still left by bedsides and stained sheets. This was the worst hotel I have ever stayed at, definitely will be letting any colleague and review website about my experience here. Retrain your staff on customer service, or hire people who actually perform well and care about their job, not the poor mannered and lazy staff currently operating in that hotel.

The receptionist who took us is not very helpful at all. She gave us the room not the same the one I booked. Had to complaint to transfer us to the right room. My husband asked for extra blanket, we were told to get the from our original room. The service is not great.

Room was not ready on checkin at 4:15 pm. Had to wait another half an hour with 87 year old guest. They did give us free parking, but I had ti ASK for it - they should have offered. Then when room was ready, she just said " your room is ready" with no apologies. The maid was nicer, she offered to carry luggage for us - THE MAID! Not the front desk. That being said, the room and breakfast were wonderful - if you get a handicap room, be aware the bathroom door opens out and blocks the way for someone with walker or wheelchair to get in. We had to leave the door propped open the whole stay because my 87 year old friend with walker could not get past when door was opened up - door has automated swing shut.

Great location in Santa Cruz. It was very hot in the hotel, itself, but nice and cool in the room. The breakfast dining area really needed to be cleaned better. I noted a Nutella Packet on the floor under a table that had been there for all three mornings I had breakfast. Wouldn't be a big deal but...it had been squished and splattered all over and was making a big mess - never got cleaned up!

The bedroom was very comfy and ac worked great. I got new towels and sheets for the next day. Need to update tvs and programs. It was very difficult trying to manage the channels. Shower needs some type of curtain the water kept coming out because it was open. There were hairs in the shower that weren't cleaned from before. The breakfast was (average) they ran out of food and never filled it up. The hot tub closed way too early to even enjoy it. Although private parking was a plus, I felt safe to have my car there. But in all I paid a lot for the hotel and didn't get my money worth.

First time staying at the All Suites Inn Santa Cruz. It was partial business partial pleasure. The rooms are accommodating and comfortable as well as the hotel being centrally located to everything available within walking distance. The staff was EXCEPTIONAL! Jessica was onsite for our arrival and helped combine several reservations into one eliminating the need to change rooms. Roberto was a Life Saver as my wife needed eye makeup remover early the next morning after our arrival, as well as my forgetting a charging cord for my iPhone. Roberto was quick to help solve both issues! Overall excellent experience.

The breakfast buffet is great; there's something for everyone : hot and cold cereal, yogurt, fruit, toast and bagels, eggs and bacon or sausage, waffles, coffee, tea, and juice. The rooms and public areas are clean and fresh, and the bed was comfy; also, the heater/ air conditioner was easy to use and working well.

This Hotel is so awesome, the staff is always friendly and helpful, the rooms are wonderful especially the bed is so nice. The best fee breakfast i have ever had in a long time, especially the eggs. The absolute best coffee machine, latte, etc I've ever had and it's available 24hrs. I kept telling myself “ this is better than the Marriott “

Hotel and service is not bad but the parking is ridiculous! Stalls are so close together that you might end up with damage to your car. And they make you pay for this too. It was a nightmare to get in and out of your car. We literally parked 2 inches away from the wall and 2 inches between us and the other car.

They want me to write a full minimum of 200 characters for a review that I would rather just say it was a good stay. The location is nice, the natural lighting throughout the hotel is neat but we did have our keys die on us for some reason. It was quickly fixed at the front desk.

Front room stuffy, no air. Doors didn't stay open. Enjoy the separate room but wish we had a sofa. The bathroom was not clean, door had smudges. Staff friendly but no more rooms available. Good location for beach town. We only stated over night. Would like to stay again.

I enjoyed the comfortable bed, spacious and clean room and bathroom, and friendly staff, as well as the complimentary breakfast. Also, it was a very convenient location, and they only charged ten dollars for parking, which I found to be a good value. Overall great stay!

I like the all suites motel- it's nice having that extra outside room. The room was clean and attractive. It was very quiet at night. There was a little confusion as we were told we had been upgraded to one of the two rooms that had a fireplace. However, there was no fireplace in our room. Not a big deal. Might want to consider having refillable shampoo and conditioning bottles in the shower rather than the disposable ones.

comfortable, spacious room. great location near the beach and boardwalk and restaurants front desk friendly and helpful nice breakfast area lots of space to plug in in the common areas if one has to bring work along overall a great value for the price

We loved our stay! Super friendly staff, very clean room, super comfortable bed. Very convenient continental breakfast and coffee. We enjoyed our weekend in Santa Cruz! This location is situated very close to the beach, boardwalk, downtown, and all the surrounding shops and restaurants.

This was our second time staying at this hotel. It is the perfect location for us. The hotel entrance is a little tricky to find. The lobby is clean and bright. It had a large table for our group to gather. We would stay here again.

Took staff 4 tries and two different rooms to get a kry that would open the door. Then it would not open the parking garage door and had to be re-keyed ... AGAIN! They tried, I gotta give them that, but the experience was annoying and I did not appreciate having to schlep my luggage up and down stairs 3 times to resolve this matter. They finally gave me a phone number to contact front desk and I waited outside the room. They still couldn't get the door open without a pry bar. So they changed my room and the whole thing started up again. Keys didn't work. Staff came to help. I eventually got in.

So cheep . Located around so many homeless people and the staff where rude. The are not worth $300.00 thw breakfest bacon was not fully cooked . And the parking lot is only 7 ft tall so if you have a big truck do not go the only good thing was the beach was close

Was told the rooms were renovated but were in horrible conditions. Furniture was either torn or stained. Bath tub was clogged. And room had a bad odor

Nice layout at the lobby and buffet facility. The suit like bedroom has a cozy sofa in the living room and ample comfort matteress bedroom. The clean and modern decor in the bathroom area. Right outside our bedroom has a guess seating area overlooking the buffet area with a bright sky glass ceiling.

Very very disappointed with our room at this hotel. It was the last night of a 10 day road trip across California in many different motels and inns. This being our final night and wedding anniversary we picked what looked like a lovely typical best western in downtown Santa Cruz. It also cost more than most of the others coming in at 240 dollars for one night. Initial impressions of parking were not great as it was in a garage with smallish spaces so not that easy to get into a good well parked space. Also we were charged an additional 10 dollars for parking. Since most guests would drive there and expect a free space outside the room as is the case in most motels we stayed in this was a bad point for us. The main issue with the room was that all the photos on the booking website are totally misleading. It was a large suite but with NO Window and natural light. The external light was in the outer living area and came from the central enclosed atrium area but had to be shuttered off as people were walking by and could see straight in. There was even a seating area outside this "window" where people were taking their breakfast. The bedroom had no natural light at all and the lights that were there (a small one between the beds) and a desk light were totally inadequate. Other lights in the suite and sink area were on a timer so didn't stay on to provide more light. It was very very disappointing. Most people like to wake up to some natural light and a view of the outside world ! The TV in the living area didn't work . Eventually after playing around at the back and pulling the plug out it came on. but it was too late by this time to even watch it. The bathroom floor was very slippy and there was no slip mat in the shower. I hate posting negative reviews and the only plus side were friendly and welcoming staff (including the lady on Breakfast duty -Louise ?) who was exceptional. The free breakfast was also very nice indeed. However staying in an internal room with no natural light was not an experience I would wish to repeat and it should be made clear in the pictures and descriptions that this may be the case when you book a room in this hotel.

Staff is absolutely amazing. Breakfast buffet is great! Great location and parking is easy. Recommend

I recently had the pleasure of staying at Best western “student program ” for more than a year. It was a great experience overall. The room was clean, and spacious. Moreover, the staff is incredibly nice and welcoming, particularly by Samantha, whose service was truly exceptional. Her genuine kindness and dedication to guest satisfaction truly stood out. She greets me every time I see her and ensures all of my needs were met. Thank you Samantha, and all staff for your hospitality. Abdulaziz

The air was broken and was extremely hot. They knew it was broken but chose to give us a fan which helped a little. Also our room was right next to the breakfast buffet which woke us up early with all the noise. The air also did not work in the gym area. The breakfast was delicious and the front desk was very friendly.

Above expectation. Room were nice and clean. It had everything I needed for my working station. I called maintenance. They came in and fixed the problem. Went late for breakfast and the lady assisted me with everything I wanted.

The service was ok. The room was terrible It was dirty. The toilet seat was dirty, Mold on the shower glass, hair in the shower, dead bug in the corner of the bathroom and furniture was dusty. You could hear all the noise from the room above and everything from people passing by in the hall way.

This Best Western was amazing. Hospitable, great breakfast, amazing staff and the price is right. We had a special needs dog and everyone was so sweet to him, which we really appreciated. I would stay here again.

The room service never came despite I asked to be done. No towel change no nothing. I asked for refund and explanation nothing was given to me. Horrible experience for me and my family . Will never go back to best western

Fully renovated and large rooms with plenty of room to work. Convenient access to Highway 17. Was able to park directly in the parking garage and convenient to local restaurants for dinner. Would recommend.

We were not greeted as rewards members. When asked for our bonus gift we were told we could take a bottle of water or points. There was a coffee stain on the wall in the bathroom. We did not have enough towels or washcloths in our room. This was remedied when we asked at the front desk. The set up of the room was odd there was no place to hang a dress as the closet only accommodated shirts or jackets. There was poor lighting in the room. The only place there was Amira was in the bathroom. There was only one night table on one side of the bed even though the room was quite large. Breakfast room was also set up very oddly. Milk for cereal was in another section of the room by the waffle maker. Although they advertised a menu for breakfast it was not adhered to. The woman Laura working the breakfast area was fantastic but it was too much work for one person to do. Although there were three cereal containers they only had two types of sugary cereal. They seem to be missing the raisin bran. They ran out of waffle batter. There was no Coffee pot but rather a machine that dispensed one cup at a time. This caused a line for coffee at breakfast. There Wasn't a pad of paper or pens in the room and when I asked at the front desk I was given one sheet from the best western pad of paper. This was our first travel since the pandemic and was not the type of experience we have usually found at best Western plus. This hotel needs to make changes to maintain their plus status.

If you're ok with your room being unclean and incomplete, this is your spot. Also doesn't look like the pictures on the website. The manager was friendly and helpful as was the maintenance man, not the rest of the staff. Not my typical experience in a BW.

Have stayed here several times and will again despite the dip in service. Although the property was recently renovated the experience was not as good. Sadly the room cleanliness lacked, the light colored vinyl or laminate floors are much preferred for allergens and cleanliness but show everything as our room had various items including several dead bugs right inside the door against the wall to the next room. The sheets were ripped, the comforter between the sheets and bedspread had a 12 inch in diameter yellow stain (pee maybe?), and the bathroom had mold issues which may be hindered the very loud and poorly working fan. Breakfast quality has taken a dive. Previously there were open windows for the breakfast staff to communicate with guests but the renovation made those windows now walls. The coffee and beverage area are tucked around the hall to the elevator completely away from the rest of the breakfast area so it took us a while to find it. There is only a single coffee machine so a long line forms as people try to figure out the machine and then wait for their latte, etc. to brew. There were limited hot items including a bell pepper studded omelet (didn't try it as it contained cheese), bacon, some kind of potato (unsure it allergen friendly), and make your own waffles. No hard boiled eggs, cheese. There is a yogurt machine but it was out of service (sadly this means no choice of flavors or plain/unsweetened options). Alternative diet items are not labeled (chex didn't say what kind it was, found a gluten free oatmeal option mixed in with the others) or not advertised (discovered vanilla soy milk was available by asking). Sadly, due to the volume of the guests, the lone breakfast server Laura (fabulous and congenial as always), tried her best to keep refilling (hot items, napkins, utensils) and had to deal with shortages (someone didn't order milk and the notified manager hadn't made it to the hotel by 9 to bring any--sorry guy who I saw with a dry cereal bowl wandering around and opting not to use the chocolate milk--only option available). We have always like staying here because of the breakfast, location, and value but it is not what it used to be. Unfortunate.

Be prepared for a $25 charge for early check in and an additional $100 Deposit”. And the parking garage was made for mini-coopers and filled with large SUV's with hardly enough room to park. I had to get out with all my things before my husband parked the car because there was not enough space to open doors on both sides. Horrible setup so be sure to have a tiny car if you want to stay here. The second night, we were out all day and arrived back at the hotel about 9pme. There was no one manning the front desk and we had only 1 washcloth in our room and wanted a second one (for 2 people). We could see there was a room behind the front desk with shelving that held extra towels and washcloths. FINALLY, the same girl showed up and disappeared looking for housekeeping? To get us a washcloth instead of getting one from the room right there. We never did get another wash cloth because..... We got tired of waiting and went on up to ur room. Tried to use the toilet and it started to leak badly. We tried calling room service but no one answered so apparently there is no such thing. Called several times to the front desk BUT NO ONE EVER ANSWERED. My husband finally went back down to the front desk where there were several people waiting for help. Eventually he got the same young woman who said there was no one to help with the toilet so she would have to put us in another room. By now it is 9:30 and we really are exhausted. I went back down and was given a new room key on the next floor up and so far from the elevator and stairs! The same girl had offered to get us a rolling rack for our luggage to help with the move. Disappeared again, we got tired of waiting and trudged up to the new room totally exhausted by then. A two-room suite that was ot as good as our first room! First room quiet, second on a busy street with a LOT of noisy traffic! Heard music a good part of the night coming from somewhere. Horrible “Suite”! Another young couple with a small child was being moved to a new room at the same time and very displeased as well. In the morning we had to take showers where THERE WAS NO SHOWER CURTAIN, and no bathmat either. We chose not to get completely dressed and go down searching for an employee at 6:30 in the morning to get a shower curtain, knowing they didn't answer the phone and probably no one at the front desk and we didn't have time to waste waiting another 1/2 hour. Took showers which of course flooded the floor! Had we used all the towels to sop up the water. Considered the quilt on the bed but we probably would have been charged that $100 fee for damages. Towels such as there were, were thin and looked more like Motel 6. The coffee pot had not been cleaned and still had a pod in it! Breakfast was cereal & fruit and not what we are used to in Ashland Oregon at Best Wesern Windsor Inn, with a full service array including eggs, sausage and hash browns. Really – DO NOT stay at this understaffed, sub-standard hotel!

This is a great place to stay. Staff was super helpful and friendly. Breakfast was awesome. Coffee was available whenever I wanted along with hot cocoa for kids. Staff was accepting of my dog. I enjoyed my stay and will stay again.

Our room immediately smelled like bug spray or leather car freshener. I was told it was cleaning products. It made us nauseous. It definitely was not cleaning products. The deadbolt didn't work, we weren't able to move rooms per the manager. We felt unsafe. The bathroom has dirty marks behind the door the towels were worn to see through status and stained, and dirty piles of stuff in the corner. There was no screen on window and it opened all the way. Scary when traveling with small kids.

The management assigned us a room that was not cleaned and then proceeded to have us wait an hour for it to be cleaned instead of assigning us a new room. The parking garage is small and we paid a spot for the night and we returned from dinner to find no spots available despite us paying for our spot.

Vanessa Amaral, was an amazing manager. From the time we arrived she was prepared with our rooms and extremely friendly, she made us feel like we were visiting a family member. She and the staff went out of their way to help us and feel welcomed. We asked about surfing and they helped us out finding rentals and even where to take a lesson. The breakfast staff was very happy to say good morning. The hotel was a beautiful open floor plan and clean. This is a five star hotel at a family friendly price. Thank you for everything.

I was impressed with the location of the Inn. It was a ten minute walk to downtown and about 20 minutes to the Boardwalk. The sandwich shop across the street was delicious and gas was right there to fill up before you continue on your journey. I was also able to walk to the bank. I had no need to get in my car to enjoy the Beach. I go to Best Westerns because they provide a really great breakfast to get you going to explore the day without having to worry about where to get food and coffee. I felt safe and comfortable.

Newly renovated hotel. Room was spacious and very comfortable. Bed super comfy!! The breakfast was good and had many options to choose from. Staff friendly and helpful. Parking was a bit difficult due to construction/repaving parking lot.

For the price we paid for staying at Best Western, I would have at least expected a cleaner room that doesn't have a current water damage issue. The wall behind the TV was dripping water, most likely from a pipe in the wall, but who knows. The walls and curtains had obvious stains that make me question whether or not they're actually taking the time to clean the rooms. I noticed the obvious stains on the curtains when i went over to open the window (which offered us a view of a wall in a dark hallway). The only positive thing I can say is that breakfast was good, lots of options.

For the price of staying at this hotel, it is not worth it...Property is poorly maintained with paint peeling off of the walls and unfinished paint jobs in the rooms. In addition, the room we stayed in didn't even have enough hot water to supply a 10 minute shower. The only redeeming part of our stay was the first room we were put in in reeked of covered up cigarette smoke and I requested another room and they happily accommodated my request. Glad we were able to change rooms anyways, because the first room we were in was on the bottom floor along the border of the lobby -- not a great place for a hotel room, in my opinion! The location of this hotel makes it convenient and walkable to downtown Santa Cruz and a few good restaurants, but honestly wish I would have spent the extra $20-$40/night to stay elsewhere. Won't be staying here again and likely will avoid Best Westerns in general.

There is NOTHING good about this box built on a parking garage. There is no entrance, the room was dirty and small. the bedside table so small couldn't put a cpap and your phone. No pugs in the lamps so had to unplug the clock to charge phone. One small office chair, tv remote crap, hall ways dirty, hallways really dirty, looks unvacuumed for weeks, bugs on ceiling, shower luke warm... WoW. it is unbelievable and all for the cheapest rate of $412 for a king and sofa sleeper. Any good reviews are from hotel schills and Bots. More: the bacon was floating in half inch of grease, eggs were typical powdered but dripping water with every bite. The dining tables so small just enough room for 4 but w 4 chairs. The DUDE serving breakfasts clearly a Meth head with very dirty clothes. I have pics of it all but can't figure out how to upload any on Tripadvisor. Oh yes and the Hot tub: empty, and crazy dirty. There is more but Nuff said.

The halls were extremely loud until early morning. Didn't have sofa sleeper like they said, motion light so when we moved at night bright light came on, no hot water, very low water pressure, extremely loose toilet, broken curtains a breakfast was not good at all

Great price for the room! We had a king suite and the hotel is currently being remodeled so we got a nice remodeled room. The breakfast options are great. We had something different every morning. Definitely will be booking here again next time we visit Santa Cruz

Wow! I have not seen a hotel fail in so many areas, possibly ever! They have a parking garage with no mention there is a fee, which you find out about once you've schlepped your luggage a half block up a steep sidewalk to get to the front door. They have an elevator but it only accessible once you've checked in and been surprised by the parking fee. The front desk person was “filling in” and she was clueless, but very nice and tried her best, as did a man who worked there who I assume was maintenance. Next, we find out the jacuzzi is down during renovation. What, they are renovating?!! First we heard of it. Next, we get to our floor after going on a hunt for a bell cart (with a flat tire) only to find no flooring in the hallways, or baseboards and a paint job apparently somewhere in the middle of being done. We were told we had a renovated room, but once in the room had to call the front desk to change rooms. Our “newly renovated” room smelled of mold, the shower was dripping a dithered were numerous stains and mold in the shower. The only chair in the room was torn to shreds. Seriously! There were no electrical outlets near the bed even though they just renovated. The countertop was stained, melted in one spot and dirty. Eewww! So, we were shown a different renovated room with too much gap in the door where about a 1/4” gap showed light from the hallway and the sounds of the ice machine and guests walking in the hallway. It had other issues too, so we requested to see a third room and finally accepted it. It was also renovated, but the toilet leaked substantially so the water had to be turned off and only turned on to flush and refill but then there was a flooded bathroom floor. There was no microwave, very few electrical outlets in difficult to reach places. The new sofa sagged, the TV remote did not work and the mattress was awful. Both my husband and I awoke with sore backs to the honking and heavy traffic noises starting at 6am. The renovated rooms were done in 80's decor in the breakfast area and decorated very poorly in the rooms. We went to tell the front desk we were checking out the next morning and the front desk clerk was “filling in” (the second clerk we had who knew nothing) and told us they showed no one by our name staying in the hotel! We walked out! I urge you to pick another hotel! There are too many good ones who get it right and this hotel was significantly overpriced, especially considering they were under renovation! Is it even legal to rent to customers when they have no working smoke detectors in the rooms? Isn't that required by law?! Please, do not stay here. Pick another hotel! We stayed June 2022.

It was an enjoyable stay! The room was a mini suite with lots of room. I was surprised with all the space it was bigger than any other motel that we have stayed in. DEFINITELY WILL BE BACK! Will also recommend to family and friends!

The hotel is located on a main street. It features covered parking below the hotel. The room had a microwave and refrigerator. The internet speed was good and measured at 9.97 Mbps download, 3.07 Mbps upload, with 11 ms latency. However the wifi would get interrupted and was proven to be somewhat unreliable during our stay. The room only had one luggage rack, which is becoming a trend, so if you have two suitcases on will need to take up a chair or sit on the floor. The sink is located outside of the bathroom. The hotel had no wash cloths. They said they had been "backordered" for months. I guess they never heard of Target or Walmart. Upon checking in, the first room we were given smelled strongly of cigarette smoke. This room had a small bathroom where you would need to step into the shower in order to be able to close the bathroom door. Fortunately they moved us to another room of the same type since it is supposed to be a non-smoking hotel. This one did not stink and we were also happy to see that the bathroom was not too small. The hotel is in need of some maintenance as the toilet paper holder was not properly secured to the wall. The toilet featured a power flush that would splash the seat and floor if the lid was not closed prior to flushing. They had a modified grab and go breakfast available. It is also not that long of a walk to the Santa Cruz Dinner if you are in the mood for a sit down breakfast. The Thai restaurant across the street serves good food. There was a noticeable homeless population living in the surrounding area. The hotel was a bit pricey when we stayed.

With so many unhoused persons loitering around Santa Cruz, this interior corridor property felt relatively safe. Parking did not feel safe, though. Anyone can walk in from the street and tamper with the vehicles. Not enough parking for the size of the hotel. There are 10 fewer spaces than available rooms as per the hotel staff's description. I had to park on the street two of the three nights I was there. The streets around the hotel are full of wandering unhoused people. Breakfast was bad for diabetics and people who are otherwise concerned about their health. Almost every single item was low fiber and added sugar.

This hotel is a disgrace to the best western brand. It is understaffed and filthy. Insufficient towels, AC not functioning. The front desk clerk, Rudy, was wonderful. However, there was not sufficient staff for a hotel of this size.

Me an 3 of my family members were on our way home from spending a great day at the Wilderness water park for my son's 13th birthday. We were tired an checked in at the Best western in Morristown TN. We arrived around 10pm. My mother went in an payed so we stayed. After being home over 2weeks now. My mother got her bank statement and noticed that there were 2 charges. One charge was for the stay that was agreed upon of $103.00 then there was another charge for 175 .00. She just called and they said it was for smoking in the room. No one smoked in that room. There's noway I would ever give them that satisfaction. I already knew that u would get charged if you smoked in the room but, I didn't know they were saying it to so many people. This is so wrong. My goodness this motel is making a ton of cash without having to steal and lie for it. This is observed. People contact your cardholder b4 u ever stay at a Best western.

I booked a room with best way is um with Best Western plus suites in Santa Cruz California approximately 2 months before my arrival. I was aware of the $100 deposit and that my card would be used online to hold the room . I called the motel to confirm that my room had a jetted tub because it was not clear on the website I also asked if I could pay cash when I arrived and I was told yes . I suffer from Severe arthritis 8 bulging disk and migraines it is imperative that I have a hot tub in order for me to sleep and not be excessive pain. Upon our arrival I was asked for my credit card for a $100 deposit which I was fine with and I wasn't fine with them putting a hold on my funds in my bank for the entire cost of my stay totalling $1100.00, this is not mentioned in their policies.. My booking confirmation says there's no prepayment required and I was told when I called that I could pay cash . The manager refused to take my cash and ultimately I ended up putting money on my daughter's card. They charge the full amount of my stay which would be a prepayment on her card otherwise all my funds would have been held up by them on my vacation had I put it in my bank account. We finally made it to our room and it was filthy we left and went out for the evening and when we returned to our room I filled the hot tub up. I had to cleaned it first because it was filthy and the jets didn't come on there's a timer and a button that we're both pushed several times and the jets never came on there's no instructions in room on how to operate the jetted tube. At this point it's approximately 11:30 at night I go down to the front desk and explain what's going on, the desk guy gave me keys to another room he followed us up to room I assume he tried to turn the jetted tub on, being that was my complaint. I say assume because I was busy packing all our stuff up to go to the other room. If he turned it on and it was working there would be no reason to move me to another room I assume he also found that it wasn't working when we arrived in the new room it was smaller and had no jetta tub It was late at this point I just wanted to go to bed when I folded out the couch bed add no pillows no sheets no blankets . I made my way back down to the front desk and requested a pillow and sheets. The room was old and dirty, large sticky brown stains on carpet, you could tell nothing had been cleaned the counter tops had crumbs and sticky stuff smeared all over them. I immediately emailed the motel manager.about my concerns. The following day we left for the day and went about our vacation plans I never heard back from the hotel. We got back late again I didn't sleep the couch mattress was extremely uncomfortable if you lean to one side the whole bed would tip up on its side there was stains all over it. The next day Wednesday the 28th I called he returned to my call we played phone tag for a little bit I ended up talking to him ( Dan Sunda) Dan tells me that him and the maintenance guy went up to the room and the hot tub works just fine I asked him why he did not contact me and he said he did not want to wake me up so he rented it to somebody else . He claimed I was up all night and I must have been sleeping he also asked me what time I went to complain about the hot tub and suggested that I was down there at 3:00 in the morning which is a lie and ask me why I did not put a complaint in during normal business hours well to my knowledge the hotel desk is open 24 hours and I did indeed contact him immediately that morning Dan announced he was going to look at his surveillance cameras, suggesting I was lying about the time I went to front desk. This is super Insulting and him dictating my sleeping hours and when I should be awake and not it's also insulting and intrusive. I'm on vacation with two 15 year old girls I did not sleep the night before because it's the night before because of the extremely uncomfortable bed I was forced to sleep on. . So now he has held up $1100 of my funds. II now have a room with no jetta tub hes rented my room out that I paid for and has no intention of resolving anything or producing some kind of refund he suggested that I was harassing him and his staff, suggested that I leave the hotel telling me that I had issues He has ruined my vacation that I spent over a year saving up for he is intrusive he is aggressive he is not willing to resolve any issues he was judgmental he made remarks about my income status and my character. He has insulted me. I asked for a receipt when I checked out of the motel and I was told to get one from booking.com I am still waiting for a receipt from the property I had a problem parking due to the parking spaces were made for mini cars the security in the parking lot was rude when I asked him for help backing me into a space. The place was filthy, nothing worked and horrible customer service. I want a refund I paid for a room that I did not get to enjoy I was insulted and humiliated in front of other guests, my kids and hotel staff. I was looking at reviews for that hotel there was atleast three other reviews from the same week I was there complaining the jetted tubs did not work. I have attached screenshoots of reviews. I tried resolving this with the motel directly with no results, no intent to resolve..in fact he has blocked me from his work email. I deserve a refund. I've been employed with the state almost 20 years now, i travel often for work, I will not be staying at your Hotel again, I'm also aware of check in policies and the management is not following them, he is very rude and is not keeping the Hotel in good condition. I have never experienced such vile behavior from any establishment I've visited. The reviews confirm it. 2505342877 confirmation # Best Western Plus Suites 500 ocean st Santa Cruz Ca 7-26-21 thru 7-30-21 Dan Sanda (manager) Michelle Fuller

I would recommend choosing another place. This may have once been a good choice but the hotel has seen better days. Building needs a deep clean from top to bottom and room had dirty carpet with dirty and staned and broken sofa bed. Location is good, parking is good, there seems to be promise for new management.

I did not enjoy my stay at this hotel. At check in, I was advised that, in addition to my Friday night fee totaling $315, I would be charged an additional $100 on my credit card in case I damaged the room. This fee might be refunded within 7 days of my stay. The clerk advised me that the fee is "standard procedure," but I travel quite a bit - at least I used to pre-covid - and I do not find this to be standard procedure at all. After checking in, I took a cart to the garage to fetch my baggage. The door between the garage and the elevator is controlled by the room key, and mine did not work. A kind young man who worked at the hotel let me in. I took my cart up to my second floor room, and my key did not work on the door to my room either. So I had to lug my cart downstairs and wait in line for another 20 minutes at the check in desk to obtain a key that worked. Returning to my room, I decided to watch some of the Olympics on TV, however the TV also did not work. My room was shabby and poorly laid out. The furniture was knicked and dinged. The paint was chipped in many places. The carpet was stained. There was hair on my bed that did not belong to me. And the sink was not even in the bathroom. There was only 1 good thing about this hotel; the lady who dispensed the breakfast items was very generous. Oh, and by the way - this hotel hides the tea, so if you are a tea drinker rather than a coffee drinker, you had best bring your own tea bags. Except during breakfast hours, you will not be able to find any. Even during breakfast hours, you will have to wait in a long line to get a tea bag. In summation, I would avoid this hotel. It was not worth the money, and there are many better properties in Santa Cruz.

The pictures on the site look really nice but the hotel itself was average. The lobby area was updated and looked nice but the rooms were not up to par. The bed was a little hard and not comfortable. Housekeeping did not come to our room at all. Breakfast was offered each morning with multiple options for each day. The staff was nice for the most part. The lady at the front desk was not too nice when we decided to check out a day early. The location of the hotel was nice and close to just about anything you are wanting to do in Santa Cruz.

Sounded great in reviews and the sales pitch from the Webb site. Do not judge a book by its cover. One can hear the flushing of the toilets even in the hall ways. The furniture is soiled, the toilet is old school height, the breakfast is a joke, the breakfast sandwiches were just barely warm , the muffin was mashed I took it back, the waffles were a total Mickey Mouse item. Not a great stay, we are old and have traveled extensively, take my word ….go somewhere else.

The room was in poor shape the carpets where stained and ripped, the cleaning of the room was poor. I went to speak to a manger to Express my concerns about the room but didn't care. It's not I have always stayed at a best Western Hotel and I've never had bad service like this before

Dirty and stained carpet and sofa bed. Rusted hole in bathtub where drain cover should be. Someone came in tried to fix tub? left rust tailings in the tub, propped the bathroom door open with an ice bucket and never fixed the tub. Drain plug did not work and the caulking around tub was corroded, brown or missing. Stained tub walls. Was given a large hefty size garbage bag when asked about the garbage being picked up. Bagged garbage and left outside door per instructions and no one picked up. Had to pick up yourself towels, there were no washcloths, food crumbs in microwave. Breakfast go early in the morning as hot food was gone when I went later, and be prepared to wait a long time if you do go later than 7AM. Plus, the staff seemed to be the best they could under a work shortage, especially the breakfast ladies. The beds were comfortable. I think a deep cleaning on all the carpet and furniture would be a great start in making this a better stay.

My husband & I booked this trip to spend time with the kids/grandkids at the beach for four days. Hubby had to attend a zoom meeting & work for a couple hours each morning. The ethernet cable did not work in our room. The front desk solution was to change our room. We changed rooms. That cable didn't work either. Then they tried several passwords for the wi-fi, which did not work. We was able to connect the wi-fi through the phone, but it had a poor connection & was intermittent. We were finally able to connect to an outside Xfinity hot spot though my phone for his laptop zoom meetings & work website. This took several hours of our Sunday away from family and caused a lot of frustration. The room was not cleaned well, we found used personal products near the sofa in our suite, disgusting. The breakfast left much to be desired with no hot food or proteins and the coffee was bitter & watery. Two lights in the room did not work, the shower head was stuck on a hard spray and the jacuzzi was out of service (no water with fencing around it). I specifically called prior to booking and asked about amenities we would require (ethernet, wi-fi, jacuzzi & breakfast). Nothing was said about limited breakfast items, no coffee during the day, jacuzzi out of order and lack of ethernet service. The website also states 24 hour coffee, which was only open during the limited breakfast hours. Parking is underground, very narrow & not enough room to avoid door dings, even when being careful. We had to back out of the parking stall to load & unload our vehicle. Two of our three nights we had to wait in excess of 20 minutes for people to leave before we could park and go to our room. Many of whom were not registered at the hotel (there was a notice from management on the windshields). We are extremely disappointed that the name 'Best Western' was on the building. It is in not in any way what we have come to expect from this chain.

Super close to the beach and downtown. Hotel is always clean, staff is friendly and accommodating. Nice breakfast options. IMy family and I plan on staying here Everytime we come to Santa Cruz in the future

I did not get the Rome I was told I was receiving. In the Room that I did get looked horrible from ripped things, stains, broken and messed up the walls. One particular woman there what's extremely rude to multiple guess. Eva was her name I believe. I did however get 2 nice gentleman to assist me before my encounter with Eva. Josh was his name. The manager was nice as well. Stating that I will NEVER stay there again. The rooms definitely weren't worth the price! Well my room at that.

Hotel located very central to food and activities. Room decor outdated and couch looked very old and used. Bed was comfortable. Could have better pillows. Hot breakfast not available yet but had options. Over all was pleased and will stay again.

not a high end place, but you knew that already. People are nice, friendly, and try hard. Always something missing though...one time we checked in there, and every electrical appliance needed to be plugged in:TVs, lamps, clock...? Last two visits, only one TV worked, We asked desk to take care of it, they said they would, no one did. Time before last, they has three days to fix that problem, and didn't. We stay for the beach and Boardwalk and downtown convenience, not for the luxury of the place. It's okay.

The staff was kind and professional. My check-when smooth and quick. There were plenty of luggage cart to haul my things to my room. I thought I had a great value for the location with my military discount. Unfortunately the pool was closed during my visit. I would have appreciated a notice on the website declaring the status of the pool. The breakfast was lacking, I primarily blame COVID measures for this. It was a brown paper bag with vending machine food. The biggest failure of my visit was the staffs lack of concern when I told them the deadbolt on my room door would not work. I could not lock my room. The staff told me they would fix it eventually.

My main objective in finding a hotel in Santa Cruz was having an in room jetted tub. I was pleasantly surprised when I saw that Best Western offered this amenity. I paid extra to reserve the suite with the jetted tub. They had an option for early check in, where I made sure I noted this because I had read before that some guests did not receive this amenity upon arrival. The hotel staff ensured me that room 325 had a jetted tub. This was not the case.

My girlfriend and I stayed here over the weekend and we had a wonderful stay!! Our room was on the 2nd floor tucked away in a corner. This is perfect for us since we did not have a neighbor on one side of our wall. Staff are very friendly, professional and on top of things. The room was spacious and very clean. Our toilet bowl flushed very aggressively and loud but I see that as a plus. Parking is downstairs in a garage and it looks like it maybe limited to spacing but we had no problem parking since we found a spot during our two night stay. This is my 3rd time staying here and it is my favorite location to stay at.

The hotel is very nice, lobby was nice and cleaned. Clerks were very kind and patient. Breakfast is grab and go in a brown bag which is fine due to Covid but there's only coffee in the lobby and you have to get cream and sugar from front desk. Rooms are huge. 2 TV's were awesome plus microwave and fridge. Only problem was our toilet kept getting clogged up-3 different times so maintenance had to come in and unclog it and weird smells from bathroom which was probably the plumbing.

This is the nicest Best Western I've ever stayed at! Less than a mile from the beach, their staff does an excellent job making sure you feel at home. Jasmine and Jay were extremely helpful. I'll definitely be back!

I arrived late at night and was greeted by a very friendly front desk receptionist. He helped me find a good parking place for my trailer and got me a key when I locked myself out while simultaneously answering calls, mopping and helping other guests. Room is also very clean and comfy beds.

Myself and a friend arived late night early morning in santa cruz finding most hotels closed. From the time we enter the parking lot of the security guard was very helpful Dave I believe and the gentleman at the front desk NJ was extremely Pleasant very accommodating a great joy to do business with I got you get a raise throughout the evening apprehended someone attempting to break into our vehicle and there is no damage done or nothing stolen these guys made our stay very much enjoyable and safe thank you Jay and Dave

We arrived late after a long day and we were exhausted. The room was an interior room with no access to outside windows or doors. The doors and window opened up to an enclosed atrium in the hotel or a hallway. The lights in the bathroom would not come on. The HVAC unit was not functioning properly. The unit was covered with dirt and dust. When we finally got it to work with the remote, it smelled very stale and disgusting. The room was dingy and did not feel clean. The room was very uncomfortable for three of us sleeping on two Queen beds as we could not control the temperature and it was hot and stuffy. I found this unacceptable to place a family in a room like this during COVID-19. Breakfast was a "grab and go" brown bad with a water and a small muffin.

extremely unhappy right now that the lady up front took it upon herself to take the literal LAST hundred dollars i had to my name all because she ASSUMED AND ACCUSED ME FOR SMOKING IN THE ROOM AND WORSE THAN THAT SHE ACCUSED ME OF ACTUALLY COVERING UP THE VENTS AND SMOKE DETECTORS IN THE ROOM!?? First she never even brought this to my attention and tried to talk to me about it AT ALL! 2nd. I don't smoke and i would never in my life think of covering up a smoke alarm system and putting myself and everyone else in the hotel at risk of fire danger. What kind of woman does this lady assume I am!??? and the last thing: my partner noticed the bags over the alarms and we thought it was because they were brand new and they didn't take the packaging off of them or something, we never even thought it was because someone would be smoking in the room. The room doesn't even smell like ciggs because the three out of the four of us who stayed there don't even smoke and i would never allow for that to happen! We also never received ANY kind of room service because I paid another $130 to stay the night there- even though the beds were extremely poor quality- but I thought that would include room service but it apparently didn't; anyway, I had to call up front to ask for towels, toilet paper and cups and when i did we were still all talking about the bags on the smoke detectors and so i asked the lady who picked up the phone while asking for our room supplies that there were bags n the alarms in the room if she knew of it, and the only thing she said in return was that she would ask and get up things i needed and call me when i could come pick them up. when i picked the towels, etc., up she never said anything about the alarms but by that time I was already absent minded about it- as i was never concerned about it much- because once again i just thought maybe they were new!! when i called and asked why i was charged the woman was very snooty to me and talking down on me as if she didn't believe anything coming out of my mouth. the worst thing you can do in customer service is make the client feel disrespected and talked down to.. and that's exact what she did and how she made me feel!! I would never think to do that! and yes i did lose my temper after she was about to mention for the 3rd something which implied she thought i was lying- but after something like this who wouldn't. that was MY LAST HUNDRED DOLLARS UNTIL NEXT WEEK AND MY ONLY MEANS OF SURVIVAL DURING THIS SHELTER IN PLACE AND I HAD A DEAL GOING ON WITH AN AIRBNB BUT NOW THAT I DONT HABE THAT 85 dollars UP FRONT I CAN KISS MY SHELTER GOOD BYE! and all because SOME SNOOTY WOMAN OVER THE COUNTER MADE A FALSE ASSUMPTION AND RAN WITH IT AS IF THERE WAS SOME TYPE OF REALITY TO IT. NOW ILL BE SLEEPING IN MY CAR TILL NEXT WEEK. i am taking this situation to corporate. And i will never stay at your facility again- and i actually stayed here quite a bit. but i can never chance this happening again! moral of story: NEVER MAKE ASSUMPTIONS WITHOUT FIRST SPEAKING WITH THE PERSON YOU ARE MAKING ASSUMPTIONS ABOUT!

My wife and I stayed here while I was in the area for business. We found hair, dirt, and trash in the bed. There were spider webs in the corner of the room. The couches were stained, and gross. The hotel was also loud.

The Staff was friendly and helpful, they accommodated our group of 25 retreat goers well! The best thing was the breakfast! They put out a complementary minimum) Draft saved at 8:35 PM. feast! and the coffee rocks! The room we stayed in had a couch and chair an extra sink as well as a couple of beds in a separate room. When you walk into the inn the fire and colorful lobby area is fantastic! We brought our own dinner from Pizza My Heart and used many tables there to enjoy it! We were there in 2018 but it did not give that as our choices.

The room, despite being right off the central eating/main open area, was comfortable and surprisingly quiet, except for the heavy footed person(s) in the room above us. The walls on either side of the bed had light and dark smears on them which was disconcerting as they were obvious. Otherwise the room seemed clean. We couldn't open our window as it was missing the pin to unlock it and allow it to slide open and the screen was falling off. Breakfast consisted of waffles, pastries, cereal, oatmeal, sweetened vanilla yogurt, eggs, and meat. Pretty standard fare but no healthy, gluten free, unsweetened, or non-dairy alternatives seem at other standard BW properties. We were told parking was going to be an issue given the hotel was completely booked and the under hotel garage isn't very large. Don't know where to park otherwise given it's on a busy intersection corner with no street parking.

We used our hotel points for the room so I can't complain about the value of the room. But I am disappointed in it. It was an inside room with no windows for fresh air. The AC unit was broken/didn't work very well so the room was super stuffy and unpleasant to be in. Thankfully it was only one night. I will definitely stay somewhere else next time we're in Santa Cruz. The receptionist was very nice.

On the Best Western website, you are given an option to book a room with a fireplace, which was a big selling point for me! A day before I arrived, I checked my confirmation and it didn't say anything about a fireplace room so I called to confirm. I was told by a very nice young lady that they had removed the fireplaces because of safety issues, but she would check to see if there were any rooms that had a fireplace and would ask if it could possible be turned on for one night. I thought she was providing excellent customer service...even if she had no intention of checking at all...at least she made me feel like she would try. Upon check in, I was told that I was in room 330...The Honeymoon Suite, which made me giggle a little, but ok! When I opened the door, there was the fireplace, and even better...it turned on! I would just suggest 2 things, one is to remove the fireplace option from the website and two is, please refurbish these rooms. The furniture is dated and dingy and cheap looking. For over $200 a night in the winter...I really would expect nicer, maybe more beachy decor. Where it lacks in aesthetics, it makes up for in friendliness and great customer service.

Nice hotel, clean, good breakfast. Location is perfect to walk to downtown or the boardwalk. Room was clean but old decor. Staff was so nice. Parking is easy and safe. Good value - join the membership program it's free and useful benefits

My husband and I stayed for five nights. We have one problem for the hot water wasn't working they fixed it within an hour. Breakfast is enjoyable with different choices and the staff is friendly. We would come back. The only complaint I could say is the bed could have been either updated or better he was your base of the line bed so every movement was felt by your partner.

Nice Clean Hotel! With a clean rooms, and very good service. Helpful staff, good restaurants at walking distance. Garage type parking space. Free breakfast was very good with a big selection of different items.

We've stayed at this location a number of times. It is walking distance to downtown Santa Cruz. Despite being on a busy intersection the rooms are quiet. I like that breakfast area is large with bar seating that has charging stations.

Best Western Plus All Suites is an easy location to get to. Good car parking and central from downtown with easy walk access. The hotel is what you would expect from BW. Clean, spacious and well serviced. Pool was out of action but otherwise good value for money stay.

Normally Best Western are a decent place to stay. Not the one in Santa Cruz ! I was travelling with my wife , 3 year old and 3 week new born. We had purchased $70 worth of food, that we expected to be able to refrigerate. Well the refrigerator and the heater weren't working. W e called the front desk, and they said they would send some one with in the hour to fix it. No one ever came. All my food was spoiled, and my children were freezing all night. We told the manager what happened, and all she did was get my phone number and say she would call us when she spoke to her boss. We never got a call !

We enjoyed our stay at this hotel. The staff was nice, the room was clean, and breakfast was excellent. I'm not sure why there were negative reviews because our visit was very pleasant!! I'd definitely recommend this hotel to other families passing through the area.

Upon first entry the hotel looked great. Nice lobby, friendly staff. Unfortunately, the room was very disappointing. It smelled off, had peeling wallpaper, beat up furniture and permanently stained and damaged walls throughout. I believe the housekeepers did the best they could with the space. There was also a broom handle wedged to keep the window from prying, not a reassuring sign for safety. The breakfast in the morning was good but we were eager to get out of there. Would not recommend unless the rooms were renovated. The next night we were in a Best Western in Monterrey and it was day and night!

My daughter and I stayed in this hotel for one night on last Saturday. We were assigned a room directly across from the coffee and breakfast area, which means we were awoken quite early by employees setting up breakfast. Not their faults - they were just doing their jobs, but it was noisy at 6:30 am. The room also did not have a window to the outside, which just drives me crazy. I need fresh air particularly in a hotel with interior corridors. Finally, there was no bathtub and I like a relaxing soak in a tub after a long day of traveling. That all being said, it was an okay stay and I slept well until I was awoken at 6:30.am

My girlfriend and I did a quick last minute trip to SC and decided to stay here. The deal breaker for us was the WiFi and free breakfast. Which did not disappoint. It's a great location because it's in the middle of everything!

The room we had was absolutely perfect! Large, clean, roomy, and housekeeping very nice people! Then we went down for our breakfast or should I say “lack of” breakfast! We went down at 8:30 AM and they were out of waffle mixture, Both bottles of syrup empty, pastries container 1 left, bread container 1 left, no coffee, no forks!. Patrons were waiting for food. I went to front desk and told “Eva” we needed food and she said she'd be there when she was done checking out patrons. We finally found one employee named “Serena” who was suppose to be working the dining room... she had a bad attitude! A gentleman stepped in and told her he paid good money to stay there and he expected hot warm food when he came down for breakfast. She acted like she was doing all of us a favor! She is not an asset to Best Western and real left a lot of patrons upset!

We stayed here for one night as part of a trip up highway 1 to San Francisco. The hotel was in a good location, close to downtown and short drive to the wharf/boardwalk. The staff were lovely on check in and check out, the room was clean, and large (it had a seperate lounge area). The beds were comfy however the pillows were definitely NOT, I woke up with a massive headache from sleeping with a poor pillow (only small too). So would advise them to get new ones!! The lighting was poor in the room, there didn't seem to be enough for the area Parking was free and easy, the aircon was a little noisey so we didn't have it on but luckily it wasn't needed anyway. Breakfast was very plain and simple, nothing to rave about but enough to have something light to eat. There was no in room safe so that was annoying as I don't like to leave passports etc out. But overall was a pleasant enough stay for one night

This was my second time staying at this hotel. The first time the only issue I had was parking because my group traveled in 2 vehicles and they only give one parking pass per room, even if your room can sleep 8. This time was just 4 of us traveling in one car so I thought it would be fine. I was wrong... Our room was in poor condition upon arrival but I didn't think too much about seeing a dirty towel and an empty soda bottle on the counter, and used soap in the dish because people make mistakes, and the housekeeper probably just forgot to finish that area. Then later my husband, who was the first to use the restroom, said that there was urine and toilet paper left in the toilet. That irritated me a bit more. I let it go though and as my family started settling down in bed for the night, around 10pm, someone started to unlock and open the emergency exit door in our room. Totally freaked me out, we called the front desk and were told that security would be sent up to check it out. Never heard anything after that, but it made me start thinking that employees probably hang out in that room on a regular basis. One of them was clearly comfortable enough to try to come in at 10pm and with the soda bottle, toilet, and sink/counter area being left the way it was, they probably don't have many guests stay in that room so it's become a hang out. If that's not enough to turn you away, the first morning we went down for breakfast at 7am and there was nothing out. As we were waiting to see what was going on a younger woman came rushing in, late for work and started getting food out for the many guests waiting. This really made our day start later than we wanted. I'm not normally one to complain but I've never stayed in a hotel and had a bad experience. I'm pretty good at letting small things go but I hardly slept due to being afraid someone would try to get in our room again. Time for corporate to do an overhaul of this hotel.

I stay at a lot of BW for work and enjoyed staying in a suite. It was fun knowing I had the room to spread out. I often travel with my own food so it was convenient to use the microwave and refrigerator. I will be staying here again. The parking garage is a bit small and difficult to use. Lots of compact spaces, not many compact cars.

We last minute booked this hotel on our road trip from San Francisco to LA. The room was clean & comfortable. Our room overlooked the hot tub which wasn't a problem for us as we arrived late & left early but I feel it would have been an issue if we were there for longer. Check in & out was quick & staff were efficient. Free parking was also a bonus. The breakfast that was included in the price was also great & kept us full for hours. All in all for a family of four it offered great value for money.

Its disappointing to write this review but here it is. It seems part of this hotel has been renovated and part has not. The part that is not should NOT be rented to anyone! ANYONE! Full disclosure I was using my points (therefore considered a free night) with that I dont expect to get a premium room. However, I do expect to get a clean room in good repair. At check in I was given room 222. The location was poor, that could be overlooked.... the condition of the room could not be. There literally was paint peeling off the walls..... in multiple location. Cigarette burns marking multiple pieces of furniture (this is a non smoking property). The stains on the carpet were so many I didn't bother to count. I stood there stunned, I honestly could not believe this was a Best Western hotel let alone a plus. I went to the desk, tried being as cordial as possible explaining that I could not stay in that room. Initially the clerk said that's all she had and I almost walked away but I just could not imagine staying the night in that room, it really was that bad. I just had to tell her strait out , I'm not staying in that room, and it shouldn't be rented period it's unacceptable. She reluctantly put me in a different room ..... room 333. This is the thing, 333 was a beautiful room it was like night and day, a completely different hotel .... I couldn't believe it. BUT what really irritated me is clearly they know the state of their rooms. Management is lacking if they think its acceptable to rent a room that has paint chipping a peeling from walls, cigarette burns all over and a carpet so stained it was unbelievable. That initial experience affected my view of the entire stay, that first impression is what I remember not the nicer room (I basically had to stand my ground to get.) It shows lack of overall care and I won't be staying there again. Side note: the lack of cleanliness on the entire ground were evident, there was litter everywhere and this is an indoor property.

I love the care and consideration given at BW. They are always friendly, helpful and eager to please! There is a great variety at breakfast and it is tasty. The location was great! We were minutes from the beach!

As a Best Western Rewards Member, I had booked my stay for this hotel about a month before our trip. Fast forward to the day of arrival and I receive a pre-registration email and I did state I would like early check-in since I was traveling with 3 small children and to rest and freshen up. Within 10 minutes, I receive a text message, not a robo-generated one acknowledging my email and said she would try her best to accommodate but could not promised. I understood and completely understand. I showed my husband and we both chuckled since we could not believe it. We decided to kill time, grab lunch and a few hours later, I got another text saying my room was ready. WOW!!! Make my way to the hotel and Hailey was with guest and she did greet me and let me know she would help me when she finished. When she became available, I told her I needed to thank the wonderful person I was texting in. She said it was her and told her how much I appreciate her excellent customer service. I arrived at my room 330 and fell in love with my suite which had a hot tub. The bed was comfortable and the interior climate was just right. Next morning, we make our way for the breakfast which consist of make it yourself mini-waffles, oatmeal, scrambled eggs, biscuits & gravy, bacon. We were greeted by Helen who asked how are stay is and if I needed anything. While she is refilling stations, wiping tables, clearing plates, she interacts with each customer which score many points in my book.

Upon arrival everything seemed nice but as we walked up to our room everything was filthy. The floors were dirty and trash thrown in the hall. Our room was disgusting as well. The floor was also dirty and we found hair on the bed as well as in the shower. Considering it was a junior suite, they only provided two bath towels.

Not having stayed yet at any Best Western "Plus" this was our first stay. We are seniors and this was our first visit to California and to a BW "Plus". Excellent hotel, easy check in, beautiful rooms as "Classy" as any Hilton, Hampton, or Marriot properties we've stayed in and I traveled in work the last 10 years on a weekly basis. Competitive rates, above average security in parking and located near all your destinations. The team at BW "Plus" were fantastic to work with, help with directions, answered all our questions seeing were "newbies" to visit California. Very professional staff across the board. Keep it up BW "Plus".

On a road trip, we're never sure where we'll stop for the night, so every hotel, even BW is a crap shoot. We shot very well this time. Everything and everyone was just right. The nice lady that checked us in noticed that we had forgotten our goodie bag, so she sent one of the guys up to deliver it. The rooms are unusual in that there are windows facing outside and inside. Strange, but quirky in a good way. The indoor atrium was very nice. Mane the place feel more open than is usual in a hotel these days. All-in-all, if we go through here again, we would stay here.

Overall hotel is nice, beautiful decor inside , staff is friendly parking garage is small so they only allow 1 vehicle per room. The room is spacious and beds are comfortable. We enjoyed our stay. Will try Best Western plus again in the future.

We stayed just a night at this hotel but we wished we could have stayed more. The reception staff were very friendly and accommodating. The hotel is like a courtyard with rooms all around. The center court is the spacious breakfast area. The rooms were very well apportioned and the bed was very. comfortable. The breakfast we very good. The scrambled eggs were the best I have had at at any hotel we have stayed at. Fresh and fluffy, not the micro wave kind you often get. I definitely recommend this hotel

Best Western is THE BEST because they do everything ever so very well! The staff are ALL friendly and welcoming. They offered help with several things. The breakfast bar is exceptional ! The pool was a delight !

The first night was great-good, quiet, open garage parking space, nice breakfast-we've stayed here before and liked it. Then reality began to sink in. There was no maid service to make up the room. My husband mentioned it at the desk. The soft drink vending machines were both broken. It took an effort to find the fitness room. There are signs that this place needs renovation badly-torn window blinds, chipped plaster, blistering paint, stained carpet...Black fungus in nozzles of in room Jacuzzi. Next day, no maid service. Mentioned at desk...leave for day. I come back early-no maid service. Complain. Wastebasket full, out of coffee. They tell us we are not in the system. I show my room key card. They say we were assigned a different room number and marked as no shows. Wait, read paper. No maid service. Good I got there before housekeeping closed. Complain. Finally. Stay ok, now have coffee. Leave for dinner. Key doesn't work on return. Complain. Given new room key. Told we will need to move to a different room. Pack. We were here for a family vacation and used our loyalty program points for 3 free days, then had 2 paid days. Maybe this is the reason for the problems; don't know, heard other people complaining at the desk also. Good night's sleep on the last night so 2 out of 5 nights, no problems-below average!

I was put in a king suite with a bathroom separating the living room and bedroom (it had 2 tvs). It was perfect for my visit to monterey car week and the santa cruz boardwalk. Walking anywhere isn't bad but if you wanna get there faster they have these electric bicycles you can rent. Everything was good breakfast, furnishings, and staff- I wouldn't change a thing keep it up!!

Good place to go when on a family vacation the beach and boardwalk are a nice walk from the hotel with much to see on the way. Lots of shops to stop by and restaurants to eat at while walking to your destination.

Our group had three rooms here. We switched one because the wall adjacent to the hotel hallway had glass bricks that let light in all night. The second room pull out sofa was only a twin and we had planned to have two kids sleep there. The third room had a very disturbing vibration each night that went on for over two minutes. There was loud traffic right outside. The "hot tub" was either a tiny pool or a large hot tub that was not that warm and a little dirty. Shower took forever to get warm in one of the rooms. I really wanted to just keep my mouth shut because my mom was paying for the family get together, but it was very frustrating.

We stayed at this hotel for our summer vacation. The rooms are a decent size with a separate living room area from the bedroom. The hotel offers hot breakfast in the morning, including eggs and a make your own waffle station. The beds were comfortable. I found the hotel not to be the cleanest. There was debris in front of the door of the room the day we checked in, as it had not been vacuumed in a few days. I have found that if you can see some areas not being cleaned, there are other areas that are not being cleaned that you cannot see. There hotel was also in need of minor repairs throughout. The hotel is not close to the boardwalk or downtown Santa Cruz.

We had a one night stop in Santa Cruz.... the hotel for the price does the job... it was comfortable... but the room smelt of mouldy milk... we were also very close to the breakfast area so got woken up by all the noise outside from people having breakfast. Breakfast is included in the price and it's a great breakfast, kids loved the make your own waffles machine.. there was a nice selection but not sure I would stay here again...

Before you go: if you think you are booking a “suite”-ask if it is a large room with a sofa bed and a king bed separated by a small partition with one TV or two separate areas with a bathroom in the middle and two TV—they have both and call them both a suite. I thought I was booking a suite and found out otherwise at check-in. The young man behind the counter seemed to be the only employee at work at 3pm. After entering the room, I realized we were not given the wifi code and the sofa bed had no top sheet or pillows. I tried calling the front desk on and off for an hour…..no answer and no “housekeeping” option on the room phone. I eventually went downstairs to get the wifi code and ask for a sheet/pillows. Over an hour later, two sheets arrived at the door but no pillows. We left the hotel for dinner and had to ask again at the desk for pillows when we returned. Another confusing and frustrating experience was the tv. I don't know if it is their cable provider's fault or what but there is no channel line up in the room and no way to tell when using the remote what channel you are on or how to find one you want. Pressing the channel up or down button did not reveal channel numbers or even networks if it was on a commercial. Seems like a small thing but you end up spending a ridiculously huge amount of time trying to find a channel you want to watch. After settling in to sleep at 11:30 pm, the carbon monoxide detector/alarm went off and scared the life out of us. It stopped after a few seconds and although concerned, we thought it might be a fluke and seeing no commotion outside in the halls, we settled back down to sleep. Again at 1am, the alarm went off, this time waking us from sleep and staying on much longer. We didn't know if we were being poisoned by carbon monoxide or if the alarm was mal-functioning. Either way it was the middle of the night and we couldn't sleep there. Since no one answered the front desk phone, I went down there to find help. Once again, there was a (different) young man working alone and didn't seem to understand me when I explained the problem. He eventually assigned us a different room which we had to pack up and move into half asleep in the middle of the night. As other reviewers have noted, the “atrium” inside area of the hotel was a hot, humid ninety degrees and the air smelled moldy and gross. The AC in the rooms worked but apparently cannot keep up with skylight over the main hotel. On the plus side, the hotel is centrally located and has a great free breakfast with bacon, eggs, waffles, cereal, bagels, and yogurt. But overall very disappointing experience for $200 per night. Keep looking.

I'm not one to complain but this hotel just needs to be renovated. Stayed here for 2 nights. Our first room had blood stains on the drapes. The bathroom had a 30 degree tilt and the carpet was horrible. Moved into another room and pretty much the same. Paid $280/night for this? The staff were at least very pleasant. Management needs to either renovate this place or just tear it down. The bum fights outside were very entertaining to say the least.

Rooms service didn't answer phone calls terrible at cleaning didn't even clean the room ask for more blankets hunged up the phone in my face breakfast was disappointing eggs tasted old and sausage was so plastic tasting bed was harder than some rocks hotel room smelled so bad it was a disgrace and totally not worth 200 dollar a night the hot tub smelt like piss it's was dirty it was unbelievable there were only 2 workers who really help me out if you go here ask for the Latino guy and the black Latino great workers they had great customer service but other than that everything else just not worth it & the white guy great worker as well

Ok location. Some rooms are ok. Others not. Service is ok. Parking is extremely tight. Get there early before 4pm (check in time) I waited 1 hour due to "your room is not ready yet" even though booked through booking.com

Can't go out of my car when I park side by side. This have been their problem ever since accdg to their staff but it seems that the managers of this site is not doing their job to make their client's stay pleasurable.

Stayed for one night while travelling down route 1. Room was great for what we needed as family of 4 with 2 teenage children so 2 room suite with king size room, double bedroom and sofa bed was ideal. Lift wasn't working so we had to carry cases upstairs not really any amenities and breakfast was very basic. Would give room a higher rating than overall

This place mis-advertises it's facility. Just stayed here and it was NOT a suite. Just two beds and a bathroom. Dirty and moldy shower. No temperature control as the unit panel did not work. And to the older lady working the front desk the morning of July 14, 2019...get a new job! Rude and seemed "put-out" by any questions. I will NEVER stay here again. Only good thing was the breakfast. If this sounds like the place for you for $300 a night, book-on.

This hotel is dirty. There was fecal matter in the toilet when we arrived and it was not cleaned up for the entire legnth of our stay. Items (coffee, etc) were not restocked daily, and they even left opened, half used items instead of supplying new ones. The beds were hard and very uncomfortable.

This is a nice location probably 1 mile or less from beach. It's possible to walk to downtown (1/2 mile) The under hotel parking is in and out 24 hours, but it does fill up and the spaces are very narrow. Most cars will fit, which is very convenient. I used to live in this neighborhood, and it's right in town. I asked front desk for a room that did not face Ocean Street and Soquel Avenue, and it was quiet. When the room they assigned us was right next to the breakfast area, I asked them to re-assign us and they did. The breakfast was well-attended and the food tasty and abundant. Hard boiled eggs, scrambled eggs, bacon, waffles, toast, cereals and some fruit. The coffee was good and was re-filled it upon request. Their were multiple servers keeping up the food which was open late (until 10:00 AM). Also their is one elevator, so good for families taking kids and supplies to the beach.

Terrible stay. Do not stay. Staff is rude. Rooms not clean. Parking a mess on weekends m. Do not stay if you want a nice stay. Housekeeping did not come in during four day stay. Front desk was rude and incompetent

Great value for your money. Rooms are spacious and the breakfast is wonderful! Staff was friendly and helpful. Just a 5 minutes walk to Main Street restaurants and shopping. The only issue was too many homeless in the area but that's not the hotel's fault.

Great hotel and location. Close to local restaurants, walking distance, and easy reach to board walk. I really liked the clean rooms, and included breakfasts every morning. Unfortunately, the elevator broke Friday, and wasn't repaired until Monday.

Broken glass on the floor, dirty elevator, bathroom smelled like urine. Linen was obviously dirty. There were long black strains of hair throughout the room. Loud cross traffic. Overall, worst hotel I have ever stayed in.

Elevator didn't work, had to get luggage from garage to room. Laundry facilities didn't work - disappointing after a week long road trip and that was one of the main reasons why I chose that place. Room had a musty odor. Bathroom smelled like urine, had a dirty towel hanging on the shower curtain and there was urine on the toilet seat. Alarm clock was unplugged and flipped over on one night stand, on the other night stand where I wanted to put my cpap, the table was covered with something black and red and looked sticky. Went to front desk a few times but was greeted with a post-it that said "back in 10 mins" or "be back soon". The hot breakfast was probably the only highlight. I'm a BW Rewards member, wasn't offered a snack upon check-in either. What happened Best Western? I have pics and video of the room as well.

I will definately stay here again, clean rooms, great staff, great location, GREAT BREAKFAST!! I think it would be hard to get a nicer hotel in this area for a better price. You get more Bang for your Buck here!!

I stayed at the Best Western All Suites Inn in Santa Cruz last month. The hotel is conveniently located on Ocean street within walking distance of downtown and the boardwalk. The hotel was very clean. The WiFi was excellent with good coverage of the signal throughout the hotel. The staff was very friendly and helpful. The hotel is a good value with every room being a suite with good sized rooms. The beds were comfortable and the breakfast was very nice.

This was our first stay at this Best Western Suites in Santa Cruz, CA for my son's wedding. GREAT large and comfy and clean room and very tasty breakfast with many choices in a spotlessly clean sunny breakfast room! (Very yummy bacon!!) Wonderfully helpful and friendly front desk "Eva"

Definitely not your typical and expected Best Western Plus. Room was clean and nice but issues were prevalent. Issues at check in. Could not program room cards (4 attempts with a pair of cards and then had to re-program daily afterwards). Business section non-operational in that you could not print anything as the printer was not working. Juice machine non-operational the entire week. Definitely not worth $300/night when I was staying at Embassy Suites up and down the coast for 40% less.

The room is not as pictured the jacuzzi does not work our TV did not work 99% of the staff was rude there is little to none parking if you're handicapped there's only three spots and forget it because they're taken up by trash cans

Bad quality for price point of room!! Room smelled so bad my boyfriend had trouble breathing. The locals at the restaurant knew it had a bad reputation No room replacement was given when we told staff

This hotel is the most disgusting, dirtiest hotel I've ever stayed in. Our toilet had pee on the back of it. The shower head was filthy. The sink had water spots. Our sheets had stains. We actually had to go to the front desk and request new sheets and change them ourselves. Pillows had streaks of dirt on them, so a second trip for new pillows. Hallways of the hotel were littered with junk and needed a good vacuuming. When you spend more than $300 a night for a hotel room, you at least expect it to be clean. I don't mind basic, but filthy is unacceptable. Hotel staff wasn't super responsive about it; took 20 minutes to get housekeeping to come up and re-clean the toilet. Don't stay here.

This is a wonderful place to stay when in Santa cruz. Parking is convenient. Clean. Full breakfast. Coffee and tea available all day. You get an extra living room space. My family enjoyed every part of this hotel.

Out of 5 hotels on a recent family trip, this was the worst one which was disappointing given that these were supposed to be "suites". ABSOLUTE WORST TV's: Takes 4-5 seconds to change channels, doesn't display what channel you're on, and doesn't match the printed room guide. FILTHY JACUZZI: broken jets (no bubbles), water is filthy (filter system doesn't appear to be working adequately), and never any pool towels available. ROOMS NEED NEW FURNISHINGS: room looks updated but pull out couch was filthy and stained as if they just kept all their old furniture. Bathroom has only one hook so towels couldn't dry.

Please be aware bw charges your card you use to reserve the day before you arrive even if the booking site says won't charge till arrival! So make sure you use a card that has enough money on it. Call ahead if you want hot tub/jets to be working when you stay. Other then that breakfast was great, room was nice and big. Great location.

Room was decent and service and amenities were great. Great location . Breakfast buffet was very good and didn't have to wait for items to be filled up. Water dispenser is awesome.Mattresses alittle hard for my comfort.

We were driving from San Francisco along the Pacific Coast Highway and googled hotels in the area for a last minute place to stay and we found this hotel for a reasonable price. We had a King Room with a comfortable bed and shower with great water pressure. The room was clean, breakfast was good, and the front desk workers were very nice.

one of the better places I have ever stayed in and I travel a lot..............great service from every employee, they are friendly and helpful with anything you ask............good management for sure and always greeted us with a polite professional way

Great place for the amazing price. The 2 bedroom family suite is the way to go with teenagers, large parties or multiple families. Great location. Garage tough to get in and out , breakfast was great and rooms very clean

Horrible best western. Bed was broken and they would not switch me. I did not get any sleep because it was so uncomfortable. No soap in room upon arrival. I had to wait 10 minutes before staff even showed up at front desk to help.

My honey and I wanted to getaway...so we decided on Santa Cruz. We stayed at the Best Western Plus it was amazing...the room was spacious, lovely, with a nice view. I would recommend this hotel to all my family and friends. I can't wait to get another weekend experience here at Best Western Plus

Me n my friend stay at this hotel, when we first got there we were Not to satisfied with our room, but Patty came through. She was able to accommodate us with no problem. Which made us happier and made us very comfortable. She really turned this experience into two thumbs up. Thanks again

The only saving grace was Pattie Gilbert. She is kind, respectful, helpful, and so much more! We've stayed at this BW twice a year for the past 20 years. This trip was hideous. Housekeeping and front desk were rude, inept, and unprofessional. If Pattie leaves, we shall find other accommodations for future Santa Cruz stays.

They charged me an extra $50 deposit (that still hasn't been refunded) that I wasn't told about up front. The beds are like a rock and breakfast was bad. The room was clean and coffee was in the lobby was pretty good.

The Best Western All-Suites Inn has for many years been a favorite hotel of mine while visiting the Santa Cruz area. The staff at the hotel was always helpful, friendly and attentive. The rooms were always clean, comfortable, well appointed and in great working order. And they provided a great value and good location for my family and I. Unfortunately, my last two stays at this property have fallen well below what has come to be expected. During our last stay, the floor on which our room was located was uncomfortably hot. It was at least 90 degrees if not more in the hallway. Our room was fortunately a little cooler. However, even with the thermostat turned down as low as it could go the thermometer in the room never fell below 85 degrees. Needless to say, the heat made for a terrible night's sleep for my family and I. I am well aware that technical problems happen, but when I alerted the front desk about the problem I was met with a very dismissive response and no apology or even a simple promise to look into the matter further. I later called down again because we were in need of an extra sheet and pillow as well as some working television remotes. We never received either. Upon checkout I am always asked how my stay was and thanked for choosing their property. This time I was not. I think I was lucky to have gotten a “have a nice day” as I walked out. Not all was bad during our stay. The maintenance staff and all involved with the provided breakfast have always been and have remained friendly and helpful. The breakfast they provide was also very good. Great location near downtown and the Beach Boardwalk. And even despite the terrible night sleep we still managed to have a great trip to Santa Cruz. This property has become hit or miss. I went from always having wonderful stays here to now encountering broken beds, TVs that do not work, broken AC/heating systems and a dismissive front desk staff. It pains me that I can no longer whole-heartedly recommend this property to visitors. I hope things turn around soon, so that I can once again call the Santa Cruz Best Western All-Suites Inn my go to property in Santa Cruz.

Although the entrance to the hotel is different, it is a central location. The staff is friendly and does the best they can The problem is the disrepair of the the hotel: 1-The jaccuzi jets did not work 2- Ice machine did not work 3- Soda machine was empty, took our money 4- light in hallway flickered 5- lamp on rt side of bed had no wall plug 6- moldy smell in bathroom 7- First two days no made service, had go find someone to get fresh towels, trash removed, etc. It is a shame, as we often stay at Best Western Hotels.

We chose this place because we were traveling with our toddler and wanted a suite with two rooms. It was helpful to have the separate rooms but everything else was extremely disappointing. The room was very dirty and in disrepair... the couch had visible stains, the sink in living area had a crack in the faucet that sprayed water unless we tied a towel around it, the chair at the desk was torn, paint was peeling off the wall in the bathroom and other walls, the jets on the tub were so filthy I couldn't give my toddler a bath, the bed didn't have a blanket on it for two nights (it was just a third sheet), the front door didn't meet at the bottom (like it had been kicked in) and to top it off housekeeping left the front door open one day so when we returned from dinner our room was completely unsecured. It was also about 80 degrees in the main hallway for some reason, and the free breakfast was very poor quality. The coffee dispenser clearly isn't being cleaned properly and the coffee smelled so bad I could bring myself to drink it.

While this place is a bit run down, it was still a good place to stay for our family. We appreciated the size of the room -- a 2 bedroom option converted from two previously single rooms into a large living area with kitchenette and two bedrooms and two bathrooms. Be aware, the bedrooms do not have their own doors -- they are open to the hall -- but they were both king-sized beds and were comfortable and good sized. We loved having two bathrooms (both with jetted tubs) and the size of the living area was great for our family. The living area also had a pull-out bed which we did use for some of our children. The kitchenette has sinks, a microwave, and a mini-fridge with a table that could seat four. Our biggest downside was that when we first checked in our room smelled pretty strongly of marijuana, enough that it made us a bit nauseous. We didn't really want to stay in the room. We opened all the windows and turned on the fans and went to dinner for a couple of hours. By the time we came back it was much better, but that really was not exactly a pleasant experience. The continental breakfast was quite good for hotel fare, enough that our kids were thrilled every morning. The hotel was pretty close to the beach and a good central spot for our trips to Big Basin Redwood Forest. We dealt with several members of the staff and all were helpful and accommodating. We did use the guest laundry facility and appreciated that it was available. While we had a really rough beginning, overall this was a good place to stay and we ended up being glad we had a room we could all share rather than two separate rooms as we often need when we travel.

Service was good. Staff was friendly. Room was spacious. Breakfast was great. Location was good for us! Some furniture was mildly broken and huge ink stain on the carpet. Room key didn't work so they had to send maintenance up to fix it but that was done in a timely manner.

Great service even when I booked for the wrong dates and needed to change. Brianna helped me get as close to the rate as I booked and the room and service was very accommodating. Great location in Santa Cruz.

We always make a point of staying at this Best Western Plus in Santa Cruz because we felt in the past it was outstanding, but during our stay this past week we were very disappointed. The outside of the hotel is terrible. Half the paint on the wall shingles is gone. The outdoor hot tub looked filthy. There are homeless people living outside across the street. It seems like many people come in off the street during the day and hang out in the lobby. The room we had had several black stains on the front room carpet that may have been burn stains. There was also a huge water stain in the middle of the front room carpet. There was a pile of discarded pistachio shells under the couch in the front room. The bathroom when we came in had a long dark hair on the toilet seat. The shower had hardly any water pressure at all. The sinks hardly drained at all. The bathroom smelled of mildew. The windowsill in the bedroom had a hole in about 1-2 inches in diameter. The window could not be opened even a tiny bit and it would have been nice to have some fresh air. If we put the air conditioner on it felt like a blast of arctic air going across our bed and it was unbearable. The worst of it was when I put the “privacy please” sign on the outside door handle the maid just came in anyway while I was sitting on the bed. There wasn't even a knock. It was very unnerving. On another day, when a maid came, she asked me what I needed done and since it had been 2 days I asked for some clean towels and for the trash to be emptied. She emptied some trash but ignored the bathroom trash and couldn't even refill the empty container for the toilet paper which I didn't notice until after she left. I had even left her a $5 tip for her 1 minute of work. We had a pile of empty plastic bottles and newspapers sitting there the whole week, but neither maid would take those out. Overall, this used to be nice place and we've stayed here many times over the last few years, but now I don't know now if I would ever come back here. It was extremely disappointing.

I stayed here with my husband and 2 year old son and we had a great experience. We had a corner suite with a fireplace and recently remodeled bathroom. Breakfast was adequate and the location was great for walking to the beach and downtown.

We cakes free surfing trips to Santa Cruz per year. We want a hotel that's clean, comfortable beds, and good breakfast. This hotel has met those needs just fine for the last eight or nine years. In addition, it is centrally located in Santa Cruz which makes our walks downtown or even to the wharf relatively easy.

Had been on motorcycles for 2 days through all kinds of weather and all we wanted was a hot tub. We called ahead to confirm they had a hot tub and the receptionist confirmed they had one so we paid a lot extra to stay here. Get there unload all our gear was looking forward to relaxing in a hot tub and its not working and is filthy with branches from the trees in it looks like it had been down for awhile. Nothing more disappointing when you ride and need to warm the bones. I did make reception aware and she did apologize but nothing offered.The rooms shower had no pressure and vending machine on 3 floor is down. Second floor its missing and didnt know there was one on first floor even after I asked at the front desk if there were any vending machines that worked. I wouldn't stay here again if I come back on a motorcycle cycle cruise. On a positive note thou the rooms are very clean.But was still cold and sore by morning for another day on the road.

Nice location and ample free parking underground. Building is nice and clean and lobby area is bright and inviting. Seating area around fireplace and tv. This area also has lots of tables and chairs since is serves a eating area for included breakfast. Breakfast included many fresh fruit and pastry items. Eggs and bacon and sausage. Cereals and yogurt. Great variety. Room was good size. I had 2 queen room with TV for the 2 beds. There was also a sitting area with a separate couch and TV. Very pleased with room size and amenities.

We visited our cousins in Santa Cruz during Christmas, staying in the Best Western Plus which was very close to our relatives. We enjoyed visiting them and experiencing some of the amenities that Santa Cruz has to offer - the beach, red bike rental, Pier and the Boardwalk.

3 teenagers. Very nice decor. Very clean. Excellent bathroom with nice products. Great beds. Good seating options.Included breakfast was fine, with some healthy options. Close to downtown and the beach boardwalk area.

We wanted to use Santa Cruz as a jumping off spot to explore the coast. Our room wasn't ready at 4 o'clock, but we were greeted by a pleasant woman at the check in counter once we figured out how to get in. The building is receiving a face lift and plaster and paint are everywhere. The rooms are weirdly configured as both couples in my part had king suites but were nothing alike., our room wasn't cleaned over a 48 hour period and cob webs were evident in the corners. A large stain greeted you when you entered the room and the traffic noise prevented any serious sleep. Not recommended, sleep in your car!

Great check in with Pattie and out with Eva. Good Breakfast with plenty of selection. Our room had a jetted tub and fireplace. Nice and cozy...We have stayed here twice now and look forward to the next time we are in town.

My husband and I stayed overnight the second weekend of Sept 2018. It was not crowded the weekend after Labor Day, and fine for use as a place to stay when visiting friends. Our room was facing Ocean Ave and so we got some late-night drag-racing traffic noise, but that really didn't bother me much as I sleep with earplugs when traveling.

This hotel was nothing special. I was expecting a better quality experience for the cost. It appears that it may have used to have been an outdoor corridors hotel that was converted to indoor. There was a window facing the indoor corridor (odd). The room had a cobweb from one side to the other. I showed up an hour early for check in and was told the room wasn't clean yet. Returned an hour later (at scheduled check in ) and the room was still not ready yet. The girl behind the counter worked quickly to get a room for me and the other person there waiting. Just not the quality or experience I expect from an All-Suite hotel.

Considering the price relative to other establishments this place was very disappointing. Room smelled like toilet bowl cleaner and marijuana...pretty filthy. The windows looked they hadn't been cleaned since the 70s, there was blood on the curtains, the floor was sticky, the towels were dirty, the sofa was rank and the noise was unreal. I would have rather slept in my car. Never again.

I do not recommend this hotel because of the super thin walls. Tried to get an upper floor but front desk said they didn't have any available. So not only was there a loud group of people next to us, but a noisy neighbor above us also. I usually just turn on the bathroom fan for some 'white noise' but it's on a motion sensor with auto shutoff timer that can't be overridden! So none of us got a goods night's sleep! If your a heavy sleeper or wear earplugs, this might be a place for you because of location and it is clean. Not really an 'all suite' hotel though, because there is a sofa with a TV and a few feet away there is the bed with another TV - No divider at all.

Elizabeth, The young lady @ the front desk is ever so helpful... Any question I have, from places to eat or places to visit on my downtime it helps that she is very knowledgeable about the surrounding area. When I had a request for my room she was more than happy to help me with it and took care of it on the spot, It's a pleasure to be greeted with a smiling face after a long days work, if for no other reason Elizabeth would be the reason for me staying here again.... Thank you Elizabeth for your kindness, helpfulness and great attitude keep up the good work... Mr. V

Location: On the main street (Ocean) close to downtown and boardwalk. Hotel: Single building- 3-4 stories high with an open ground floor parkinglot Room: Good size room, smaller sized bathroom, Small livingroom area and wetbar Positives: Location to downtown and beach, friendly and helpful staff, clean rooms. Negatives: Cannot switch tv to HDMI unless they bring you the master remote. Ranking at time of writing: #20 of 54 Hotels in Santa Cruz As stated this hotel is close enough to downtown but a bit of a walk to the actual beach. Conveniently located on the main street and easy to find. There's a CVS a short drive (walk-able too). Hotel is very clean and the employees i encountered were very nice and helpful. Only experienced a problem with the TVs but it was quickly solved. Thank you Eva and Justin!

This is an OK hotel for an OK price. The location is pretty good (pier and sea front are walkable) Breakfast could be better and our room was right by the ice machine so only 4 stars I'm afraid. It had potential to be better. Massive room and was very comfy.

Elizabeth and Eli (Front Desk) were extremely helpful in helping me find a solution to a third party booking agency's problem. They were outgoing, funny, and extremely efficient in helping me find a place to stay. Best customer service I've experienced in a long time!

The Front desk staff and General Manager Ana were super attentive and understanding concerning an error with my reservation that was made through a third party website. The front staff alerted Ana to the situation and she immediately corrected the problem. Ana was friendly, helpful and gracious without exception. That being said, I'd recommend staying at this hotel knowing that the staff and general manger will not disappoint.

I was not sure about this hotel from some of the comments of the reviews but it turned out to be a very nice clean and quiet place for me to stay. Parking is very tight and I did scrap the rearview mirror on the right side of the car backing out of the stall cause there was a post very close to the car.

I would have to say that we got a pretty good price for a two room suite. It was a huge room but not set up well. It's like they just busted down the wall to make two rooms into one. They need to do some major updates to the room and add more furniture. Our couch had crumbs from the previous patrons, and the shower curtain rack was on a screw barely holding on. The bed was nice, but the room needs a makeover badly. The hotel halls were filthy, a little vacuum could help. But the front desk staff was amazing. We won't be coming back, but it was ok for a night.

Hotel reception staff were very helpful and the highlight of the stay: public areas were dirty and the stairwell and elevator filthy. Rooms are basic although large however there was a significant amount of staining to the sofa bed in our room - not at all enticing to sleep in. Overall, given it was our first time to Santa Cruz were were astonished at how run down the City is given the high price of accommodation. We will not be coming back, the Pismo area is far cleaner, family friendly and does not suffer with the socio-economic issues that were staggeringly obvious in SC

We attempted to get a blanket so our son could sleep on the floor since the foldout couch is smaller than a single bed (close to toddler size in width), no way to sleep two on it like I was told. We were told numerous times that the hotel had no extra blankets at the time and to try back later .... we tried back later 4 times over the course of 3 hours until it was nearing midnight before giving up. I find it very hard to believe that a Best Western hotel has not a single extra blanket... this fell way short of my regular Best Western.

This hotel was obviously an Embassy Suites at one time. It's nice to have the additional sitting area but it's so dark and depressing in that little corner. The room had a weird smell. More like sweat than smoke, and the furniture was pretty scratched up. My drapes were broken so had to leave the left one open. I was told I'd been upgraded but I couldn't fathom what I gained. Pros: helpful Patti at the front desk, comfortable bed. I'm a Platinum rewards member and this has been my most disappointing stay with Best Western.

We stayed here as this hotel offers a discount for UC Santa Cruz families. It's in a good location; very central and close to River Walk area and a short drive to UCSC. Covered parking is another plus, but can be tight and is not guaranteed. We requested a 2-queen room. It also had a sofa bed in the separate living area. It was very comfortable for myself, my husband and our daughter. Hotel is in general good shape. A/C in the room worked really well. Some peeling paint in the bathroom which otherwise looked recently remodeled. Odd windows that open to the hallway - they do have blinds. Amenities in the room were a little bizarre. We had 4 servings of coffee (great), but 3 were decaf (whaaa?). We had conditioner, but no shampoo. Some plugs in the room worked, some didn't. The hotel's computer station printer did not work at all, and one computer didn't have a mouse. We did not stay for breakfast but it looked like a nice set up. Check the amenities: no bar in this hotel, which for families dropping a kid off at college may be necessary. ;)

We booked a suite (two rooms combined). It is a newer hotel, not in walking distance to the boardwalk. The suite was large, but not well designed. There was also no information on channels of the TV, services etc. in the room. Merely the bible. Service was slow... we needed the pull away sofa made up... they eventually delivered sheets so we made it up ourselves. One of the kids did lose a toy and it was recovered and delivered by the front desk (we were thankful). The breakfast was okay and worked well for the grandkids.

This is my second time staying at this hotel, and I booked it remembering that it was good the last time. The rooms are nice, and the bathrooms looks brand new. Parking can be a hassle in the evening as the garage was totally full, and we had a big SUV that could not fit in the compact spaces. The breakfast was a NIGHTMARE! It seemed that all the guests in the hotel wanted to have breakfast at the same time, and almost everything was empty. No eggs, no bacon, no bagels, no cream cheese, no waffle batter. The person working in the breakfast area seemed a little overwhelmed, and did not have anything to refill other than some nasty hamburgers.

the rooms very clean and spacious, the service very good. the elevator needs an anti-slip mat or floor because the People who come from the jacuzzi leave everything wet on the floor and it is very dangerous and dirty. the breakfast is good but the line for the waffles takes away the appetite to anyone and the scrambled eggs do not taste like eggs and the texture is quite unpleasant.

Worst Best Western we've ever stayed in. Property and rooms need upgrading. Our room had multiple missing amenities when we arrived (no hand towels, no shampoo, no sugar/creamer packets for coffee, no TV guide, no visitors guide). Bathroom had pedestal sink with no room for toiletry bag. Shower stall wasn't cleaned thoroughly. Overall dinginess to rooms and facility. Breakfast was just ok. We were given a 20% discount on one night (of three) because of my complaints. For the high price of this stay, we should not have had anything to complain about. If the prices were more reasonable, this isn't a horrible place to stay -- about a mile from the beach boardwalk. They just need to up their game.

I thought there would be less noise from adjoining rooms by staying on the top floor - wrong! The heavy air conditioning units for the hotel are mounted above this room. They operate 24 hours a day - noise and vibration - making sleep impossible. The room was partially remodeled recently - no carpet - floor tile - easy to clean - less luxurious. Bathroom has very poor lighting for shaving and showering - saves electricity. TV screen is too small to view from the bed especially if you are over 60 years old. The housekeepers were repositioning their carts in the hall way blocking us and they did not say good morning or excuse me. The "Seattle" brand of coffee tasted like sewer water. On a good note the waffle machine makes great waffles and the outdoor spa is clean and relaxing at night.

Our room was huge with a living room and a bedroom separated by the bathroom and vanity. Excellent Wi-Fi and nice desk in the living room. A breakfast way above average for a hotel breakfast. Fresh fruit of several kinds. Cute little waffles. Hot eggs and bacon. Cereals. Yogurt. Juices, etc. We were by the street and didn't hear a thing. Very quiet. And the King-sized bed was terrific. There was a TV in both the living room and in the bedroom.

Staying one Saturday night in suite with 5 of us for Santa Cruz boardwalk. Room was clean, 1 king bed, 1 queen and 1 full pull out couch. The in room jacuzzi tub was a plus I wasn't expecting. 3 large tvs, fridge, microwave and air condtioner. Staff was very helpful. Only 18 minute walk to boardwalk. Breakfast was good, large variety and plenty of coffee. Parking available to guests. Room cost was reasonable for time of year. Only concerns would be a night there is questionable people in area. Enough so I would recommend not roaming around outside at night. Pretty typical of any larger city.

Overall our stay was enjoyable. The hotel was relatively quiet and comfortable. Breakfast left nothing to be desired - it was really good and I would recommend the hotel just for that. Location was convenient, though not as close to downtown as others. The carpets and furnishings in the room are aging and it shows. This point may not have made it onto this review, however there was also a thick layer of dust around the edges of the carpets in the room where they meet the walls.

The room was nice but once we laid in the bed we started to itch all over we got very little sleep and checked out the next morning and stood some where else where we didn't start itching and finally had a good night sleep

The pictures of the rooms on the internet isnt the actuall room (hotel) room.Stains on walls in room, stains on carpet, holes in curtains for the windows, and drain plug in shower wouldn't stay open in shower.

I have been staying for several weeks on work related business. I tend to stay here during the work week, and go home for the weekend. This week I checked out on Friday with reservations to return on Sunday. A few hours later I discovered that my plans had to change, and I reappeared at the front desk to see if I could check back in. Despite it being a busy weekend, Eva was able to move my regular reservation to Saturday, and then find me a different room for Friday evening. On Saturday morning she called me to let me know that my long term room was ready ahead of schedule, and I could transfer right over. I was delighted with her efforts on my behalf!

This hotel was a great choice. We usually stay at a different hotel down the road but they didn't have rooms. We were worried about the reviews online but as soon as we went in the door we knew we got a great deal. Room was really big and clean I think they had just been redone. The kid at the desk around 7pm was very friendly and had someone bring out new cookies after we got back from dinner. The food at breakfast ran out fast but they were nice and filled it up the best they could. There was a jacuzzi but we wish they had a pool too We're already booking our next trip this summer.

We had a really nice stay last week. We had stayed a few months ago and weren't that impressed but they have made some upgrades. The breakfast room was clean and kept stocked and they had fresh warm cookies at the desk when we checked in. My kids enjoyed the spa, and everyone was friendly and smiling. Overall great time, will most likely stay next time we come up.

Easy location to get to with underground parking my car loved it. Smooth check in like they were waiting for me (Eva) and when I mentioned going out to dinner gave me discount coupons introducing me to a fine dining experience. Atrium with skylights made breakfast invigorating with a family atmosphere. Quite enough to get my business done undisturbed. The staff made an effort to get to know me and say hello by name (Jessica)

This is our 3rd stay at BWP all suites Inn. It is about 1.5 miles from the beach and boardwalk and an easy drive to amenities, restaurants and shopping. This is a good hotel for a family with free breakfast, at least 2 larger family suites with private space for adults and kids. There is a fitness center, which my husband used daily, as well as an very small outdoor pool/hot tub. The room we stayed in is like 2 rooms combined with a shared living room and dining area, 2 bathrooms and a queen bed in each space. It came equipped with min fridge and microwave, 2 sinks and plenty of counter and storage space. I note this because we brought groceries for lunch and snacks and had a place to store it all. There is a parking garage for the hotel and it is tight, especially if you drive a van or larger SUV. The beds were fine, we only had trouble with a few minor maintenance items that took almost the whole visit to be addressed. There was a blown out light bulb in our room which my husband reported immediately and was promised someone would come change it on Tues. night. No one came he reported it again and ended up going to the front desk and requesting bulbs and changed them himself. The bench in our room had a crack and was broken, we reported it and were told we would get it taken care of quickly. Again my husband had to call back the next day and then a man found a bench to replace our bench (used at the dining table by our kids), this on our last nigh of stay. My husband noticed another blown out light by the room door and ended up changing it himself instead of waiting for repair, which at this point was slow. These things were annoying but not enough to dissuade me from staying here again. There was also the annoying problem of a family who checked in on our last night and allowed their child to repeatedly run up and down the hotel room for hours (as late as 11pm). We called it in and it finally stopped only to start again at 6 a.m. the next morning, fortunately we were checking out that day. The staff is nice and professional, breakfast good, this is not a fancy family hotel, but satisfactory with a beach vibe.

Customer service was the worst when our items were damaged in washer it was like nothing to them they credit me back what they thought the item was worth I would not stay there again all that money no.

Clean, updated hotel in a convenient location. What more do you need? Friendly employees, easy check in/out and a nice large suite for two nights, that's what. Well stocked breakfast area with plenty of items to choose from. You can easily walk to shopping and restaurants from this location. It is situated on a busy intetsection but no noise problems. Only drawback (and we forgot to notify the front desk) was the tv in the bedroom would cut out every now and then and create lots of static. Not really an issue since there was also a tv in the front room. All in all, two thumbs up.

We stayed here for one night. It was a convenient location from the boardwalk and had free breakfast which suited us traveling with kids. Checking in quick and was easy, and they accommodated checking us in early since a room was ready. We arrived on a Tuesday morning, which may not be the busiest time generally. Irene at the front desk even upgraded us to a larger suite where we had room to spread out a bit more, which we appreciated. We did agree to sign up for their free rewards program which helped. The breakfast was great as noted in reviews. A nice offering of eggs, bacon, waffles, cereals, pastries, fruit, coffee, and juices. The property was clean and we were comfortable for a one night stay.

I am a Diamond member and have been a customer for 8 years. I frequently used Best Western for work all the time. This is the worst Best Western I have ever stayed at. I had choices for my family get together and drove 3 hours with my pregnant wife to stay at your hotel. We were very disappointed.After our stay we had a skin rash and we both had headaches, we needed to go to the doctors.

Yup. Stayed in a two bedroom suite with a little crawly in my bed sheets. GROSS. I checked out a day early because I was very disturbed by it. Reception apologized, but that's it. I will never stay here again.

Checked in early afternoon and were happy to get checked in right away. Room was a good size and the bed was very comfortable. Underground parking was fine and there was a cart close by to take our luggage upstairs. Bathroom was clean but it took ages for the hot water to come through which was a concern in this drought situation. Breakfast was ok but not too many healthy options. That being said, would not hesitate to stay here again if in the area.

I booked a 2-rm suite with 2 queen beds for a weekend trip with the family. This was a mistake. The lobby and staff were nice but the people hanging around were questionable. There was a lady with a bunch of bags in the middle of the hall working on her bike and a guy, not an employee, walking around the halls like he was lost or looking for something. The room was older. Carpet was a thin, stained carpet. One of the curtains had a tear in it. The beds were old, uncomfortable, and squeaked like crazy. The worst part was the smell. I opened the window to air out the room but the smell lingered. I couldn't place it until I was in the restroom. There was a piece of feces just under the lip of the toilet. It wasn't a small piece either. I asked to have house keeping come and clean and de-odorize the room while we went out for a bit. When we got back, the smell was gone, for the most part. After working in a hospital I'm a bit of a clean freak. I wash my hands constantly. The next morning I woke up with pink eye. I can't remember that last time I have ever gotten pink eye. My suspicion was the pillows. Skip breakfast. Do your family and self a favor and don't stay here. You've been warned.

It was really difficult for us to parking and finding the lobby, signals are poor and bad located. The lady on front desk gave us some directions to get to a boardwalk we could never get to. In the other hand, the hotel is located in a nice zone and Santa Cruz has amazing sunset.

Hotel was very noisy with street noise excessive (on a busy intersection) and interior noise almost as bad from the lobby. Rooms are dated and worn. Not sure what their definition of a suite was but our room was a very average basic hotel room. Not a suite at all. Poor value for the money.

Nice, friendly hotel, we were road tripping from the midwest on college tours down the coast and this was our first stop. We intended to do one night here and ended up staying two. Loved Santa Cruz and this was a reasonably priced, good location to start our California adventure

I enjoy coming here with my family. The suite allows enough room for us to spread out. The Jacuzzi is a winner with kids and adults alike. Breakfast makes things easy. I bring my own additions, such as smoked salmon, to make it more enjoyable. Great location. comfortable beds and room, friendly staff.

The location of Best Western is great. Super close to boardwalk and walking distance to downtown. We stayed on NYE for reggae show at Catalyst. Check in was easy however our room wasn't ready until 4pm. We had room 225 which had a balcony. Unfortunately you're not allowed to smoke but it was nice. The rooms were clean but very dated. They needed a good painting. Parking is underground and very limited for large trucks but we managed. Other than a horrible experience at Hula's Grill downtown...we had a good sleep and decent coffee in the morning...

We arrived at 6pm for check in. The lady kind of states at the computer perplexed for most of the check in. Not very welcoming. The elevators are small and Very very slow. The room had scant bedding for the sofa bed. Just sheets and one pillow in the dead of winter. Had to call for pillows and blanket, which they made us go pick up at the front desk. Never had this happen at a hotel before. Room only had towels for 2, we were a family of 4. The bathroom qas nice and updated. The bed comfortable. The AC/Heating unit dated, and the unappealing carpets stained. Overall, good price, and good enough for one night but could probably find something better. Lots of choices in town.

Nice property. Getting in is tricky. The room was nice, clean and comfortable. The TV's not the best quality. The lobby I was told had once been the home of an indoor pool. Kinda funny for California. They remodeled the hotel and removed the pool to make more space for the breakfast area. Well like many remodels it falls short of being done right. The breakfast area is cramped and the food is zig zaging in the funky room configuration and very cramped and hard to maneuver around. The counter depth is very shallow and things are laid out as best as they can be for a poorly designed attempt at a breakfast area that customers requested. The staff was lovely, the room clean, the beds comfy, I would just have hired a better architect to remove a pool and convert it to a room. They did a cute job on the beach theme design, but cute is not always practical and this case barley functional.

We got here a little early for check-in. Unfortunately we were informed that a lot of the cleaning staff had called in sick so it would be a while. We asked to leave our luggage with them in case we decided to go somewhere, the staff was very helpful and friendly and recommended restaurants and activities nearby while we waited. My kids and I were tired from driving all day so we sat in the spacious lobby for an hour or so and then decided to go get dinner. We walked across the street to the Thai place and then walked back and a room was ready for us. We got room 332, top floor. So far we love the room. I'm in the bed area watching TV and my kids are in the sitting area reading and playing with Legos and enjoying the breeze coming in through the window. The room is clean and very spacious. The bed feels firm, not sure how comfy the pull out is yet.

Excellent location for our family to visit Santa Cruz. Breakfast very nice, parking convenient. Rooms large, beds comfortable. We hiked in the nearby mountains, visited the beach three times, enjoyed walking downtown and delicious meals in the area.

This is an older hotel that embodies the surfing and beach vibe of Santa Cruz with its retro decor. We stayed in a third floor suite and it was very quiet, clean and welcoming with a total of 3 large screen TVs, microwave and refrigerator. It is within walking distance to the boardwalk and many other retail stores. The parking was free with an underground garage with security and there was an elevator to the lobby and other floors which could be accessed with your room card/key only. I would definitely stay again.

Not fantastic, not the worst, just a fairly average hotel that has clearly seen better days. Could use a general upgrade and freshening. My room had a bedroom area with, oddly, a window that looked out into the hallway, and a separate area with a couch and table and TV. The room was fine, it just seemed a little dated. Friendly staff. Spacious on-site garage. Good location in Santa Cruz. You could do worse, but you could do better too.

Not worth the rate being charged— no one should pay a cent more than $60/night. Don't get suckered in by Reward Point offers— they try hard not to let you use them. We cut short our vacation stay here due to these and a number of other issues that I won't take the time to list, but here are the troubling highlights: 1. Safety first. Tripping hazards: carpet unraveling at bathroom door, light switches and lamps poorly chosen with a missing bulb we had to order and dresser drawers that won't stay closed. No safe to store valuables. 2. Atmosphere: Lighting can't be adjusted above glum in living room/kitchen area. No dressing mirror in the king bed room. The sliding doors between the bedrooms doesn't close. Scratchy pilled poly-blend extra blanket is not cozy on the too hard and small couch. Having to sign into wifi several times is annoying. 3. Bathroom: Has the only hook in the entire suite (2 bedroom queen king suite, room 323), from which a hairdryer is hung. Barely thick enough course toilet paper and towels. So little surface area meant we had to place brushes, combs and such to the desk area. The baffled shower head robs pressure to rinse well. No bath mat. 4. Because of the lack of hooks, you'll need hangers, but have too few. And that's only one of the items you'll want to talk with the hotel staff about, but you won't find paper or a pen. 5. Comfort: right off the bat we had a low battery message on the thermostat which did not work. The clock was an hour off, but I guess Best Western Plus thinks resetting is the guest's job. 6. Coffee packets not resupplied. 7. TV: no way to correct aspect ratio so the picture is distorted. The remotes are terribly slow and not because of the batteries, but bad design, which they push as a “Clean Remote” for “easy cleaning.” No cable service guide to channels. This is a property needing attention, but claims to have been refurbished. We're feeling ripped off by Best Western.

The hotel is in a decent location and the staff was friendly. However, the carpet in the room was stained and disgusting. It looked like a cheap motel. I expect better from Best Western, they usually have a much cleaner presentation.

We were very satisfied with the great customer service and price for the location. BW never fails to start you off with a nice breakfast that will fill you up. The front staff for morning and night (Marissa and Elijah) displayed wonderful hospitality, offering their knowledge of nearby restaurants and resources. We will be staying here once again very soon, just would love to see the carpets completely clean. Other than that we enjoyed our stay!

Older property with some updates. Good breakfast included. Our room was in the back, lower level, dead end. Wife was uncomfortable with the room location, but we did not ask to be moved to another room. It was a little spooky back there, but room was OK.

ok. The rugs throughout could use a serious upgrade, however, I thoroughly enjoyed our stay. We added an extra night because of the breakfast! It was awesome with really good choices of breakfast foods. Hot and ready to eat each day! The staff were very nice and friendly. Our room was super comfy too! Loved this hotel.

The room was clean and had a decent layout. I was not thrilled with the bathroom who puts a pedestal sink in a hotel bathroom no place to store anything. The worst part was the bed it was awful. I did not get a decent nights sleep all week while staying there. Also the underground garage stunk and should have been sprayed down or something to clean it. The breakfast was average but got old when all they change was the meat from bacon to sausage. I probably would not stay at this hotel again. It was a good location but beware there are a lot of homeless people around the area.

I would like to say I will stay here again even though I had an issue at check in was given a room that was dirty and not made up. Staff was not very accommodating when we asked for a room outside of the inside court rooms as the 2 rooms we were given (1 dirty and 1 clean) both of these rooms had no windows or air flow which leaves the room with an odor. After about 30 minute of running the air the odor subsided. Was not pleased with staff as he blamed the computer for telling him the room was cleaned. He went on by saying his computer said the room was cleaned..I asked does the supervisor check prior to checking the room was cleaned? No response. All in all the hotel is fine and worth the value due to the location and the rooms were fairly average - not enough electrical outlets by bed for a sleep machine - good thing I bring an extension cord.

We enjoyed nice rooms, with comfortable beds. We stayed in a King Suite. .Great Service. Everyone was friendly, Breakfast included, eggs, waffles, bacon, yogurt, fruit. The hotel is close to everything, It is a nice walk to the beach or SC Warriors game.

We've come to rely on this Best Western Plus for clean, quiet, well- appointed rooms when we come to Santa Cruz. It's location is really central to the things we like to do - in fact it's within moderate walking distance to the beach, restaurants, shopping and movies. The hot breakfast buffet offers enough variety to put it above others. Staff are always friendly. Try it and you'll see!

Nice rooms but heater had much dust inside of so I didn't use it. A little too much noise outside at night for a weekday. I could here people talking and yelling right outside my window in the middle of the night. The breakfast was yummy and nutritious!

The bathroom was very dirty with hair from previous customer(s) all over the bathroom floor and very dirty carpets and couch.. Very bad odor in the room and could not open the window to alleviate the smell since there was some type of child lock on the window. There are much better/cleaner hotels in Santa Cruz....

We checked in here and were horrified at the exposed dripping pipes in the lobby and shabby dirty carpet. The bed was hard, pillows hard and woke up to smoke coming in. Later fire alarms and fire trucks appeared.

We have stayed at this hotel many times in the last couple of years. It is clean , close to everything and they have a great spread for breakfast, The staff is always friendly and are quick to help if there are any issues.

I have stayed at this hotel a number of times; given the great location, reasonable price and pleasant, clean surroundings it is my go to place in Santa Cruz. Staff used to be welcoming and acknowledging of frequent visitors. However, on this visit things had clearly changed, and their was little of the customer service attitude I found so responsive in the past. I found, too, that they had misrepresented or left out some key points of policy, such as the never stated anywhere one car per room (which was never before the case) and the "suite" with the pull out sofa "bed" which was more like a small cot. I hope they go back to the lovely Santa Cruz vibe of the past as the hotel has a lot going for it.

We checked in about 3p. Noticed a woman sitting in her car next to ours when we parked. Didn't think about it much. Left and retuned about 4 hours later and she was still sitting in her car. I went to notify the office. The clerk said, “oh yes we know. She's been here since yesterday. Her card was declined so she stayed in her car.” I'm sorry - WHAT?? She went on to say, “if you think it's a problem we can ask her to leave.” I'm sorry - WHAT??? Why don't YOU think it's a problem? And isn't it enough that I brought it to your attention enough for you to act on it? Unfortunately the rest of the stay was decent - but I can't recommend this place based on that.

Very nice surprise as we were allowed to check in way early, 12:30 pm. This almost never happens. The front desk even gave us a choice of 2 different floors. They upgraded us to a suite instead of the mini-suite that we had booked. The room was clean and well appointed with a large flat screen tv in both the sitting room and the bedroom. We would recommend this hotel to anyone.

The TV remote did not work and after the staff changed the batteries still no joy. I did figure out how to make the TV work manually so all was not lost. Also there was no Black or Green tea at breakfast. The staff really tried to help and make things work.

We arrived extremely early (10:30 am) to the hotel unexpectedly. We called the hotel to see if by chance we could get an early check in or just drop our luggage off. Marissa was very friendly and was able to get us into our room right away. She was very helpful and provided us with some recommendations for near by restaurants and attractions. The hotel was in a prefect location for us. Our room (#209) was quiet and comfortable. The continental breakfast was delicious and convenient to start the day. We enjoyed our 2 nights stay at the hotel so much, we decided to stay another night. We had already checked out and left the hotel when we decided four hours later, we wanted to stay another night. Marissa was helpful again in getting our room quickly cleaned so we could check in again. We will definitely come back to this hotel when we return to Santa Cruz. Caution to those with larger SUV's....the parking spaces under this hotel are small. The parking garage is one way in one way out. We were lucky and got a decent spot every night. There were some larger vehicles that had to take up two spots due to their size.

The staff is very cheery and welcoming. The suite was large and clean.The hotel was quiet during the night. We slept well.The breakfast had a variety of items and was well staffed. The coffee was excellent.

We did a 2 night stay here back in July on our California road trip. Lovely hotel, great parking facilities. Room was lovely, plenty of amenities. Breakfast great with plenty of choice. Walkable (just about) to the Boardwalk and downtown. Would definitely stay here again.

This wasn't my favorite Best Western. Its very clean and comfortable but lacks the special amenities I usually enjoy at a Best Western. My real hang up was the bad parking. You need to get there early for a parking spot -- when I asked I was told your contract doesn't guarantee a parking spot...

Being renovated..which means, for instance, the stairwell had a wet paint sign on it…no biggy. This is an older best western that they are fixing up. Some parts are great already, some still need a little updating, but staff works hard to keep it clean. They are friendly, make you feel at home. Went out of their way to help. We had been disappointed with our hotel the night before, scheduled for another night there, but we asked to leave early, called the Best Western All Suites Inn, said they would be happy to take us and would give us a 2 room double queen, with pullout sofa, sitting area and table and chairs for the same price as our double queen very tiny room down the street. When we arrived to check in, I asked if it was for sure the 2 room double queen with sofa and the guy smiled and said, even better, we upgraded you to the 2 room king suite with 2 bathrooms!!! Awesome!!! Happy family! What a blessing! We were able to do laundry while there…$1.00 for wash, $1.50 for dry per load. Parking is a parking garage under hotel, a little tight for suburbans, etc. but our car was fine. Parking is free so that was nice. We all filled up with breakfast buffet, nice coffee/tea selection, waffles, bread, peanut butter, cereals, fruit, eggs, bacon. We could have lived in this room..it was so spacious.

Always clean, friendly staff, NICE rooms, away from the beach traffic but still close enough to the Boardwalk/Beaches. I feel safe here, the breakfast is always great and have never had a disappointing trip while staying here. Will not stay at any other hotel in the SC!!!!!

The hotel is undergoing remodeling and upgrades, so it's a mixed bag. The central atrium/breakfast area provides ample seating and lots of natural light. There is a decent spread of food (waffles, scrambled eggs, bacon, yogurt, cereal) and everything is consistently refilled. The suites are very spacious, but the beds are rather firm and uncomfortable. The sofa bed/couch also has really stiff cushions, so we didn't sit there. The carpets are worn, so we kept our shoes on. The pedestal sink in the bathroom provides scant space to place toiletries, and the shelf above the floor is so small, so we had to place our toiletry bags on top of our cooler that we kept in the bathroom. Also, the parking garage has narrower spots, so you may have difficulty parking a larger vehicle (we have a large, long SUV). You enter the hotel by taking the elevator or stairs up from the parking garage.

All was in order. No problems except a large tear in seat of desk chair and there was only one trash can in the room. The staff is very nice and the breakfast is great. I would recommend this hotel to friends and family. I would suggest to the hotel chain that they fix some issues with the parking garage. The spaces are too narrow. Also, even though we did not have any problems, it seems like there should be more security from the garage to the upstairs lobby and floors after 9:00 p.m,. or so.

I stay here a few times a year. Always nice and the beds are comfortable. Traditional BW breakfast. Friendly staff. Easy to park. Restaurants are close. I'd rather stay at this Best Western out of any in the Sacramento area, I've tried several.

We stayed here for 1 night on our way to San Francisco...I didn't do much research because it was a last minute stay. We were very happy with this hotel. Was much bigger then what we thought, both front desk people at check in & check out were both very friendly. The rooms were very spacious with 2 queen beds and the bathroom was great because it was a "wet room" only down side in bathroom there are no shelves to put any of your belongings and there is space to add some sort of shelving. Downside to the bedroom was there was a strong odor like they used a lot of cleaning supplies or air freshener to cover up something. Once we the air conditioner on and I used 1/2 bottle of Febreeze it seemed to be ok. They offered complimentary breakfast which was very good, very nice breakfast area. The hotel looked very clean in the common areas and there is free parking. Great location to Santa Cruz pier where there are a lot of restaurants, shops. Would definitely stay here again.

We went to Santa Cruz to attend the Follies. The Hotel was within walking distance to the beach, the Civic Center and a wonderful restaurant where our family ate called Café Mare. The staff was very nice and accommodating.

Very nice hotel, hot breakfast options, comfortable king bed in bedroom. Sofa-bed has the bar in it, so was a bit uncomfortable our daughter said. Otherwise a great place! Close to main access to downtown S.C.and neighboring restaurants

Nice room, fine sheets, and pillows, good wifi. Clean, although not sparkling. I was on the first floor in the back and noticed a door near my room, It was locked, so I felt secure. But then had a window in the room that opened right onto the sidewalk. I wish there was a more secure bar for that. Just felt a little insecure. I would ask for a front room. Nice cozy front entrance. Staff was friendly.

We receive a room with two queen beds and a large living room with a queen-size sofa bed. Spacious and very comfortable. However the firm bed was slightly uncomfortable for me although my daughters were fine with the firmness. The breakfast provided was delicious.

Best Western Plus All Suites is a great place to stay. The staff were all very helpful, going out of their way to please us and make us feel welcome. The rooms were spacious and clean with a living room and bedroom separated by the bathroom in between. There was some street noise, but it died down later in the night. We ate complimentary hot breakfasts before going on our way, and the value for such a pleasant stay made this place excellent.

Unclean room. Don't go here unless you like unwashed pillows that reek like mildew and foul feet. So awful that the smell soaks into your skin and hair and you smell like it too. Dust everywhere. Do they ever vacuum? The manager was so rude, unprofessional, with a ghetto appearance. She even bad mouthed kids in front of my children. Not worth the money or the health concerns of not washing linens and pillows.

Location was good, and the hotel overall was pretty alright. Stay was without issue. Pretty much, solid all the way around. Nothing much more about it than that--a pretty standard, run-of-the-mill hotel-ing experience.

Room was clean. Parking was adequate and had no trouble finding spaces or fitting the car in them. Stayed in a corner room, not facing street. No noise. AC was cold. Good water pressure. Close to all.

Great hotel. Would bring family back again. The attitude of the staff was exceptional. The front desk staff was very helpful with all of our needs. I would recommend this hotel to anyone. There really isn't any one person to point out as everyone we encountered was friendly and accommodating.

this was a short two night visit. Price was a little higher than I would have expected but was driven by supply and demand. Hotel location was within 25 to 30 minute walking distance. However, we drove the car and parked at the boardwalk for $15.00.

This hotel has very mixed reviews. We would only recommend the room that we stayed in, #325. It is an enormous suite, looking over the back. It has three hand basins, two TVs, and is the size of a typical Santa Cruz apartment (well, almost). The quirks: the hand basins don't have stoppers. We bought a universal one (a large flat rubber circle) that worked fine - and the desk told us all the rooms had the same basins. Crazy in central coastal CA. Also through there are three hand basins there was no provision near them for hanging towels! Weird. Otherwise, a large comfortable room. We always found a parking space in the garage, but the spaces are narrow so you may have problems with a large SUV. The only other problem is the price - but this is Santa Cruz. We would go back but only to room 325.

Nice large suite that has a sleeper sofa as well! Breakfast was filling, eggs, bagels, bacon, waffle stations, juices everything needed to fuel your morning. Service was friendly and the rooms were large enough to move around. Coffee maker, mini fridge and microwave are in the room. Location close to Soquel street where there is a bunch of new restaurants and stores. 10 minute walk to the Boardwalk. Overall, great hotel.

A very clean comfortable friendly place. Only a mile from the boardwalk and wharf. Underground parking was a little tight but manageable. The breakfasts were great,the staff were friendly and very helpful,check in and out was effortless. A very well maintained older place that is only old in architecture, not in a bad way though, it adds charm and variety to the otherwise ordinary.

Close to everywhere I wanted to go; downtown, wharf, restaurants. Staff was impeccable, thoroughly professional. I came in the late afternoon and although there were plenty of guests at the front desk within a minute and a half I was checked in and heading towards my room. Room was clean as were the amenities. The gym, spa and breakfast bar made my business trip a lot more enjoyable. Special kudos to the front office staff!

Out of all the hotels I've stayed at, this one has the most courteous, friendly, and professionally employees. The front desk personnel are always willing to help with a smile (they kind of make you feel right at home). I am staying down here for six months+ and this will always be my first choice. The lobby is always clean and the room service is outstanding. Thank You BW for making my time away from home as enjoyable as possible.