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Best Western Plus Hotel Capitola By-the-Sea Inn & Suites, Capitola

4.5/5  - basé sur 748 notations.
1435 41ST AVE, 95010-2912, Capitola, United States - See map
Best Western Plus Capitola By-the-Sea Inn & Suites - Burn off last night’s dinner in our fitness center. The Best Western Plus Capitola By-the-Sea Inn & Suites is ideally located in the center of Capitola. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Centrally located in Capitola, this award winning central California hotel offers easy access to a variety of local attractions. The friendly staff at the Best Western Plus Capitola By-the-Sea Inn & Suites is ready to ensure a comfortable and relaxing stay in central California. The hotel offers easy access to Capitola Beach and Wharf and historic Capitola Village, which offers unique shops, art galleries and fine dining restaurants. The beach offers all the ocean based activities you could hope for, including surfing, diving, boating and whale and dolphin watching. Thanks to the mild local climate, our hotel near the Santa Cruz Beach and Boardwalk is a great place to come when you want to enjoy the water any time of year. The hotel offers spacious, well-appointed guest rooms, each featuring a mini refrigerator, microwave, 39-inch flat screen TVs in all the standard rooms, 46-inch flat screen TVs in the suites with HBO® and high-speed Internet access. Guests who prefer more spacious accommodations may choose a mini suite with a fireplace or a two room suite with an in-room spa. Amenities at our Capitola hotel include a complimentary full hot breakfast each morning, an outdoor heated swimming pool, a spa, an exercise facility, dry cleaning services and meeting space to accommodate up to 82 guests. The Best Western Plus Capitola By-the-Sea Inn & Suites is near great surf spots such as Pleasure Point, Surf Bowl and Lighthouse Point for avid surfers, less than an hour's drive away guests can visit Carmel-by-the-Sea, the Begonia Festival, the Steinbeck Museum, Monterey Bay with its aquarium and the Redwood Forest. There's more than enough to do for anyone looking to enjoy a relaxing seaside vacation at our hotel on the Central California coast. Book your stay at the Best Western Plus Capitola By-the-Sea Inn & Suites today and discover why our peaceful, smoke-free and pet free property has built up a reputation for friendliness and hospitality!

Best Western Plus

Hotel Capitola By-the-Sea Inn & Suites

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Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 749 guest reviews
NOTE ISSUED
Excellent
479
Very Good
200
Average
49
Poor
12
Terrible
9
REFER TO NOTICE
Business Business
74
Couples Couples
232
Family Family
299
Friends getaway Friends getaway
73
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Poor customer service"

1
15/11/2018

If you read all of my reviews, I don't have a lot of places where I am disappointed. I was looking forward to staying at a property right near 41st/Pleasure Point, so I chose this over the other place down the street. I prepaid and got a good price so that part was good. I called in the am to see if I could get in early and the person said she had a room on the 1st floor with a jacuzzi tub. We were put on the 3rd floor instead. They are renovating, so it's not completely fair to give a 1star rating, but this is what happened. There was a 4 brick step that accompanied an umbrella outside around a pole. I came out of the fitness center and came around the corner at night. I tripped and fell flat on the ground. It was hard enough where my knee was skinned through my pants. I laid there while someone got the desk person. The guy told me I needed to talk to the manager the next morning. He didn't document or take down any information. Bottom line is I came back to inform the manager the next morning and he told me that they've had that there for 10 years and no one has fallen. The manager made comments that led me to believe that it was my fault for not looking down at night. There was no incident report from either and when I wanted to show him my knee, he said he believed me. Really? Not enough to document anything. I won't be back no matter what and I'll go to the Fairfield Inn and Suites which is 1000 feet away.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear TG, We do want to thank you for choosing our hotel for your stay and let me take a moment to address your feedback. You provided me with a details of the fall you experienced. I spent about ten minutes reviewing your the feedback with you and asked immediately if you were in need of first aid. You declined. I did mention I was going to document the situation to which you mentioned you just wanted us to know. I have an incident report on file at the hotel. You admitted you were not watching where you were walking and thus tripped. My number one concern when we met was to make sure you were alright and see if you needed first aid. We take any incident very seriously and will continue to focus on the safety of guests and staff. Sincerely, Kent Berman General Manager

"Requested a quiet room"

1
14/10/2018

We had one request when we made reservations for a room with a spa bath - a quiet space. Despite our request, we were put in a room directly opposite the maintenance hub of the entire hotel—the cleaning carts were lined up in the hall way abuzz with staff and the hotel laundry was operating at full scale. After a few minutes in the room, we realized the noise level would be unusually high and we asked to be moved. We were put on the top floor without a spa bath. Unfortunately, in the ‘new' room, the permanently opened vent in the bathroom transmitted the industrial hum of the building's mechanical system located on the roof. It was like sleeping on an airplane even with the bathroom door closed and earplugs. The next morning we again asked to be moved to a quiet room. We were put on the middle floor which was being remodeled. The hallway was full of furniture, sometimes blocking our door, and the workmen installed furniture all day. That night twin two year olds were put in the room directly above us. This hotel is near the beach and all the floors are hardwood so the children sounded like a herd of elephants running back and forth, squealing and crying, until they went to bed. We awoke to the same noise at 5:30 am. That family left at noon, but later in the evening at 5 pm, construction started in the rooms on BOTH sides of us. They were using very loud screw guns that shook the walls and drowned out the tv. The work continued until 6:30. The work crew was gone the next day but resumed at 8am on our final day.We have used Best Western exclusively for several years, and we visit the Aptos/Capitola area a couple times per year to unwind and recoup by the sea. However, this was our first and last visit at this hotel.The front desk man, Blake, was rude and surly. After our first night, I told him that our 5 day stay at his hotel was our vacation as my husband's health (heart/stroke) issues keep us near his physicians. Also, that because of his health we spend most of our time in the room so we requested a quiet spot. Blake grudgingly agreed to move us but when he tried to put us back in the origami room near the laundry, and we told him that had not worked for us, he suggested we leave. He was not interested in spending a moment to help us and we landed on the patio with our luggage for a half hour or so while the day manager took over. On the day we checked out after 5 days, my husband asked if there would be an adjustment in our bill for not having a spa bath. Blake was rude again and the general manager came out and adjusted our bill. Blake told the manager that ‘the wife' was a complainer and that they had moved us 3 times. When my husband explained what we had endured, the manager adjusted our bill and apologized. Hotels are supposedly in the hospitality industry. Those who work the front desk setthe tone for guests. Attitude is everything.We had a rare, awkward and unenviable set of circumstances that grossly inconvenienced us when we desperately needed rest. A gracious and skilled customer service person could have swept our problems away. Sadly, the person trusted to do that chose not to. . . And we will never be back.

"Great Place to Stay"

5
08/10/2018

BW Plus Capitola By The Sea is a great place to stay. It has very friendly and helpful staff, is conveniently located, lots of parking and very clean rooms. There is a full breakfast in the morning and they keep it well stocked. I have stayed twice in the past month and would not even look anywhere else. Blake has been there for both of my stays and has treated me like a VIP.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear JLP111116, Thank you for staying at the Best Western Plus Capitola and we appreciate reading your kind words that describe your positive experiences while staying with us. Blake, our superstar morning shift desk agent, is a wonderful hospitality professional and I will share your thoughts with him. We look forward to being of service to you again very soon. Warm regards, Kent Berman General Manager

"Vacation"

5
14/09/2018

Blake was really nice at check out very friendly and helpful. Room was clean and breakfast was good. The manager checked us in was very friendly and the cleaning staff was very thorough. This is the second time staying at this hotel and would stay again.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Debby, Wow! Thank you very much for the perfect score card and great feedback. It is a pleasure to see that one of our guests received excellent service and accommodations. It was a pleasure meeting you and I will share your wonderful comments with our hospitality team. Our team strives to deliver upon the Best Western Promise, which is to ensure that every guest is cared for, valued, and respected. We hope that you will return and stay with us again. Warm regards, Kent B. General Manager

"one of the worst hotels you can find in Monterrey"

1
08/09/2018

super noisy, lousy AC, embarrassingly horrible food, and worst of all, THE worst hospitality ever. the front desk is so not helpful and rude to me trying to get a receipt when calling in for my expense reports. never again

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Mark D., Thank you very much for taking the time to share your review with us. We sincerely apologize that you had a an unsatisfactory breakfast experience and a less than satisfactory interaction with our Front Desk staff. We will continue to offer more than fifty breakfast items and work to improve the hot food options. We are working to update our property and guest rooms and we look forward to guests experiencing these updates and having a pleasant stay with us. Please accept my sincere apologies for the level of guest service you received from our front desk staff and your comments have been shared. I hope you will give us another chance to offer authentic Best Western hospitality when you return to the area. Sincerely, Kent Berman General Manager

"My fave!"

5
30/08/2018

I am on the road for business, and I always look forward to going to Capitola so I can stay at the Best Western Plus on 41st Ave. It's very clean, the staff is warm and welcoming as well as professional, they do have a gym, It's only a block from a Whole foods, if you want to eat in your room. It's walking g distance from all sorts of stores, restaurants, and the beach, and it's only a 3 minute drive to the village where more shopping, restaurants, and beach await. And, so important to me, the beds are comfortable, so I sleep well.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Suzanne, Thank you for taking the time to write your positive review of Best Western Plus Capitola. We are thrilled you have your home away from home in Capitola where you always feel welcome and well treated. From our hotel family, we thank you for being such a wonderful guest and a true joy to talk with when you visit. We look forward to seeing you again very soon. All the best, Kent Berman General Manager

"My home away from home"

5
14/08/2018

Much to my horror I realized I accidently gave my favorite hotel in the Santa Cruz/Capitola area a bad review by not clicking the stars correctly. My family and I have been coming here for 15 years and have always been welcomed back and treated like part of their family. I love Blake and when I check in he often says "welcome home". The entire staff goes out of their way to make your stay enjoyable. Great rooms, awesome breakfast and caring staff.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Nancy, On behalf of our entire staff, we thank you for being part of our guest family and we look forward to seeing you again very soon. We all appreciate you and your family and for clearing up the previous rating oversight. All the best, Kent Berman General Manager

"Best Value in Monterey Bay/Santa Cruz Area!"

5
12/08/2018

We had a wonderful stay at this hotel 8/6/18-8/8/18! We have stayed at many hotels from Big Sur to Santa Cruz, and this is by far the best, and the best value, we have found! Every single staff member was professional, cheerful, helpful and friendly - with guests and with each other! The grounds are clean and well-kept. Both the grounds and the individual rooms are full of amenities not usually found in this area at this price point. They offer a small but clean pool, hot tub and exercise room. There are rolling luggage trolleys available for use at the entrance from the parking lot. There are fresh cookies at the front counter in the lobby. The lobby area and hotel hallways are attractive. The breakfast offerings are extensive - if you can't find something to eat at their complimentary breakfast you are just too picky and too precious to leave your house. They have eggs, potatoes, turkey sausage, pork sausage, bacon, hard boiled eggs, bread, English muffins, bagels, croissants, cereal, oatmeal, yogurt, fresh fruits, peanut butter, jelly, milk, juice, coffee, tea, all kinds of stuff I'm forgetting, and OMG the waffles! Even the toppings were over-the-top! Besides the usual butter and maple syrup, there were chopped nuts, coconut, chocolate chips, and BOYSENBERRY SYRUP!!! I was in heaven! Our clean, double queen room had a refrigerator, microwave, coffee maker, iron, hair dryer, thoughtfully mounted reversing magnifying mirror, toiletries, and plenty of towels. There was a sink in the bathroom of course, but also a sink and counter in the room outside the bathroom - so convenient! The area is very safe! The person who said the parking lot didn't "feel safe" has clearly never stayed anywhere near Santa Cruz! This is a blended commercial and residential neighborhood and the lot backs to expensive residential (not rental) condos. No stray people looking through your car windows, no kids having sex on your car hood, and no junkies leaning up against your car door while they're shooting up. Just clean, safe, convenient and quiet parking. And to top it off, it is easy to get anywhere you want to go from this convenient location. This place is a surprising gem, where they are doing hospitality right! We will absolutely return, and can't recommend highly enough!

"My home away from home."

1
09/08/2018

I love the Santa Cruz/Capitola area and visit at least three times a year. This is hands down my favorite hotel. Great value, great breakfast and a friendly staff that always welcomes my family and me back.

"Best stay in Santa Cruz area"

5
28/07/2018

Good location that is near eateries, just a few blocks from the beach, grocery stores nearby as well as the Capitola Mall. Front desk employees are very helpful and welcoming, as well as the housekeeping staff. It was easy to find and great parking area

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear CRopele, Wow! Thank you very much for the perfect score card and great feedback. It is a pleasure to see that one of our guests received excellent service and accommodations. Our team strives to deliver upon the Best Western Promise, which is to ensure that every guest is cared for, valued, and respected. We hope that you will return and stay with us again. Warm regards, Kent Berman General Manager

"One of the best hotel staffs I've ever encountered!!!"

5
23/07/2018

We had a spacious suite (It's hard to find places that will sleep 5 comfortably). The breakfast was very nice. The best thing by far at this location is the staff. Everyone, and I mean EVERYONE we encountered among the staff were friendly, helpful and seemed genuinely happy to be of service to the guests. This says a lot to me about the management of this Inn and the teamwork of the crew. Bravo!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear craigcF8894QV, Thank you for sharing your positive experience while staying at the Best Western Plus Capitola. We are thrilled to hear that your overall hotel experience was excellent and that our staff was accommodating and helpful throughout your stay. We appreciate hearing your feedback and are delighted that your room was comfortable. Thanks again for sharing your comments with us. We look forward to welcoming you back again soon! Warm regards, Kent Berman General Manager

"Best family hotel in Capitola-Santa Cruz area"

5
19/07/2018

The hotel was very quiet, the room large and the beds very comfy. Breakfast was very complete and offered many options, served up to 10am. Staff was courteous, nice. Location is only about 5 miles from downtown Santa Cruz and the Boardwalk, easy to find with GPS. So much better than the noisy hotels in Santa Cruz. There are at least 2 nice restaurants at walking distance.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Thank you for sharing your positive experience with us at the Best Western Plus Capitola! We are thrilled to hear that your hotel experience was excellent and that our staff was accommodating and helpful throughout your stay. We appreciate hearing your feedback and are delighted that your room was clean and comfortable. Thanks again for sharing your comments with us. We look forward to welcoming you back again soon! Warm regards, Kent Berman General Manager

"Monterey travelers"

5
18/07/2018

Blake at the front desk was extremely helpful in the events around the area and making us feel at home for the night. Kent, the General Manager was very polite and professional. I have traveledd many times over many years and this is the first time I felt at home away from home. Thank you all and we will be back.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Pebleena, Thank you for taking the time to write this review about your experiences at the Best Western Plus Capitola. We are thrilled you have your home away from home in Capitola where you always feel welcome and well treated. Thank you especially for mentioning how wonderful Blake and I were and our helpfulness. I have passed your comments along to Blake and he is most appreciative. We are standing by to welcome you back again on your next trip to the beautiful Capitola area. Warm regards, Kent Berman General Manager

"Nice facility!"

5
14/07/2018

Overall experience was great! Stayed in the suite because we were in town with our daughter and two of her friends. Loved the two separate rooms and bathrooms. Close to shopping and eating. Quick drive to the Boardwalk as well. Will definitely stay here again.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear annalou852018, Thank you for sharing your comments with us regarding your stay with us at the Best Western Plus Capitola. I am happy to hear you enjoyed the experience. Additionally, we are pleased to know you enjoyed our convenient location and our spacious guest rooms. We all look forward to welcoming you back when visiting the Monterey area again. All the best, Kent Berman General Manager

"Very nice room, suited our needs well"

4
11/07/2018

Getting a reasonably priced place to stay in Capitola can be a challenge, unless you want a total dump. This Best Western Plus is a find. The accommodations are very nice, the room is one of the largest I've been to recently, it's well stocked with supplies (and hooray! Bottles of shampoo and bars of soap instead of the liquid pumps!). The room itself is comfortable, the refrigerator works well, and it's safe and secure. We occasionally make the weekend getaway to the central coast and this Best Western Plus will be our go to place. A couple of downsides, our room was a bit noisy from whatever lives on the opposite side of the fence boundary, plus some hallway noise. The breakfast isn't very good, but no worse than any of the free/included breakfasts. Actually our room is near the breakfast room and early in the morning I heard a beeping noise that I thought may have been an alarm of some sort. Turns out it was the waffle-maker in the breakfast room that beeps when the waffle is ready. Other than that, this is a fine place to stay that isn't too far from the beach.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Valleyblue, Thank you for sharing your overall positive experience while staying with us at the Best Western Plus Capitola! We are thrilled to hear that your overall hotel experience was excellent and that our rooms were accommodating and our bath amenities were helpful throughout your stay. We appreciate hearing your feedback and our upgraded five hot and 30+ cold breakfast options are always something we continue to improve. Thanks again for sharing your comments with us. We look forward to welcoming you back again soon! Sincerely, Kent Berman General Manager

"Week of family vocation across loading docks."

1
30/06/2018

I guess it becomes another cruel reality not to only see fancy pictures of hotels but also carefully check surroundings of it. Did not realized making 8 months in advance reservation, that this hotel surrounded by facilities far- far away from hospitality business and facing to back of the alley of busy businesses with daily early mornings and throughout whole day loading activities. Imagine waking up DAILY as early as 5AM with heavy trucks pulling back to loading docks and operating loud machinery equipment. Hotel's personals were specifically asked for ONE and only request, to provide quiet room for one week while on family vacation. As a mockery to that request was given room with both windows facing loading docks. See all pictures provided for your convenience and skip this ‘hotel” for much better options available. Despite the fancy pictures on their website the slipping sofa seen better days and most likely won't be even accepted as a donation in a local Goodwill how old, ugly and heavily used it appeared. It goes without saying that we NEVER will be back to this hotel and if all Best Westerns hotels have this kind of appeals we better change our preferences. Nearby is a Marriott Hotel. I wish I have seen it before. Do yourself a favor find a better deal where families on vocations and other travelers are welcomed and cared for. NOT in here.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Dj S, Thank you for your feedback. Our goal is to provide each of our guests with a well-appointed, clean and comfortable room along with quality amenities and service. We are disappointed to hear that you had a poor experience during your recent stay at our hotel. Please accept our sincere apologies. While we work closely with our neighbor businesses regarding the timing of their deliveries, we again want to apologize for the inconveniences you encountered. Our guestrooms are currently being upgraded with all new furnishings and artwork. I have shared your comments with our hospitality team and will continue to focus on delivery an exceptional service and experiences. Please contact me personally when your travels bring you to our area so that we may insure a more positive experience. Sincerely, Kent Berman General Manager

"Great accommodations and location Amazing Staff"

5
26/06/2018

Many come for the sites and scenery and relaxing vacation, we had a family emergency and our son was Hospitalized unexpectedly after a severe Mt. Bike accident with a head injury. On a Sunday night in June not much was available close to the Hospital, we called and the Front Desk Staff member Alicia helped us graciously, sensitive to our needs and she was very kind and most helpful, we were treated like royalty. We had a very clean and Quiet Suite on the 3rd floor. This is a very family friendly Hotel. We Sincerely Thank Alicia and the staff for showing such kindness with our Emergency. When we have a chance we will book a room for Leisure soon. Don't miss out on this Great little gem!!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Ms. Johnson, Thank you for allowing us the opportunity to be of support while you were focused on your Son's health. Every guest should be appreciated, respected and well cared for and it sounds like Alicia showed the genuine concern all of us working here felt. Our hotel offers many conveniences including state of the art cleanliness, comfort and amazing hospitality. We hope to see you again under more relaxing circumstances and we are all thrilled to know your Son will make a complete recovery. Best wishes from our Best Western Plus Capitola family, Kent Berman General Manager

"Fantastic hotel and location"

5
12/06/2018

Visited this hotel for 2 night as part of a trip along the coast. Rooms are a large size and very comfy. All very clean too. The best is large and so soft. Breakfast included and very tasty, there is enough choice to set you up for the day! Very close to Capitols town which is very cute and a short drive to Santa Cruz. Walked along to Pleasure point too and explored some of the small shops around there. Staff all very friendly and even cookies on reception!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear somapal_25, Thank you very much for the perfect score card! Our team appreciates you. The Best Western Plus Capitola by the Sea is committed to ensuring that every guest is cared for, valued, and respected. It appears that our team delivered upon this promise. Thank you for the nice comments about our cleanliness and great breakfast to start the day. We look forward to your return to our beautiful town by the ocean. Warm regards, Kent Berman General Manager

"Paper thin walls"

3
09/06/2018

Hotel is nice and clean. Breakfast a bit below average. Walls are paper thin. You will go to sleep after your neighbors and wake up when they do. You will know when people talk in the hallway. To add to the thin walls it has laminate floors so you can here a pin drop in the room above you.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Richard P., Thank you for staying at the Best Western Plus Capitola by the Sea. We appreciate the time taken to provide us with your positive experiences about the cleanliness and upscale environment at our hotel. Your concerns about noise from other guests is valued and taken seriously. We will continue to focus our efforts on improving our services and exceeding all guests expectations. Our full breakfast offers a wide variety of hot items, cook to order waffles, yogurts, fruit, bakery goods, four cereal choices and Seattle's Best coffee service. We hope you will get us the opportunity to be of service when your travels bring you back to the beautiful Capitola by the Sea area. Warm regards, Kent Berman General Manager

"Great accomidations in a beautiful location"

5
28/05/2018

The Hotel made me extremely satisfied with my 5 day stay. I got to keep my same room which was just remodeled and very quiet. There was even more remodeling going on the same floor but did not interfere with my stay there. Beds were comfortable and the hotel in general has great up keeping.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear moss8838, Thank you so much for staying with us at the Best Western Plus Capitola. Our renovation has been a big success and the feedback has been amazing. Our new furnishings are arriving soon and we look forward to your next visit to experience our coastal California room style. We value you as a guest and appreciate your positive feelings. Warm regards, Kent Berman General Manager

"Clean Hotel"

3
19/05/2018

We only stayed one night on our way to Big Sur. The reception at the desk was welcoming. The room we stayed in was very clean. The A/C heating system was difficult to adjust. The room got very hot during the night and in the morning water had leaked onto shoes and socks left near the unit. The breakfast was OK. There is shopping nearby (Target) which opens before 10AM where we went to buy some new socks to replace the wet ones. It is in a very convenient location. The restaurant recommendation was excellent.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear like2Ctheworld, Thank you for taking the time to post a review of Best Western Plus Capitola. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is regrettable that you experienced a small water leak from the air conditioning unit and we truly apologize for any inconvenience. We take the confidence our guests place in us very seriously and we do hope you will provide us the opportunity to serve you again when visiting the beautiful Capitola area. All the best, Kent Berman General Manager

"Fun & Sun at Capiola/San Cruz CA"

5
18/05/2018

We were very fortunate to get upgraded to a semi-suite and the room was great as I was meeting an old Navy buddy whom I hadn't seen since 1964. He & his wife were able to come up to our room which they loved & we could sit & talk about old navy war stories at leisure. Your staff was very helpful & gave directions to a few spots we wanted to see. B/W Capitola-By-The-Sea is near everything around Santa Cruz. Breakfast was great & once again the people who run this inn are top notch which made for a very comfortable stay.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Edward S., We are truly humbled by your kind remarks for our hotel and staff. Thank you for sharing your glowing review of the Best Western Plus Capitola by the Sea. We are so pleased we had the opportunity to accommodate you and having the opportunity to re-connect and share old Navy stories with your friend. We are happy to know that you enjoyed so many aspects of our hotel including our mini suite accommodations and our breakfast offerings. We look forward to welcoming you back to the beautiful Capitola area. Warm regards, Kent Berman General Manager

"Excellent location and quality"

5
14/05/2018

We have stayed here many time. This stay was on a Saturday on Mother's Day weekend, so the price was higher than other times we've stayed. It was totally worth it to be so near Capitola Beach, Sea Cliff Beach, Gayle's Bakery, and the Santa Cruz Wharf. The pool and hot tub were immaculate; the room and bathroom were large and extremely clean.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Sclaire, Thank you very much for staying with us again at the Best Western Plus Capitola. We truly appreciate your positive feedback about our hotel and our extremely clean rooms. Your loyalty to our hotel is appreciated and we look forward to being of service when your travels bring you back to our beautiful central coast. Warm regards, Kent Berman General Manager

"Excellent stay! Love this hotel!"

5
01/05/2018

We just stayed 4 nights at this Best Western. First the staff are so nice and pleasant. The accommodations were fantastic, we stayed in a junior suite, so comfortable and so nice to have two separate areas to relax, hubby is an early riser, so it was important to have a door between the bedroom and living room. The only issue we had was the bed was somewhat hard for our taste. We used the pool and spa, incredibly clean an well maintained. Wish it opened earlier than 10:00, as hubby likes to do the spa early while I sleep in. We survived. Lol The complementary continental breakfast was well displayed, easy to use and everything was fresh. Thank you BW for a great getaway, we will be back. ????

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Shirley G., Thank you so very much for staying with us at the Best Western Plus Capitola by the Sea. We are thrilled to know that your experiences were positive and that you found our hotel to be incredibly clean and well maintained. It sound like our mini suite option was a perfect fit for you and your husband. We look forward to your next visit to the beautiful Capitola area. Warm regards, Kent B. General Manager

"Can't wait to come back!"

5
24/04/2018

Friendly and welcoming staff, excellent breakfast choices with fresh quality coffee, waffle bar, and low calorie high protein options available. Lobby and hallways are decorated with historical posters from local events. Love the location, restaurants, shopping, movie theater all within short walking distance. Has key card access from well lit private parking lot. Our favorite place to stay when we visit Santa Cruz and Monterey area!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Valerie W., Thank you for sharing your positive experience with us! We are thrilled to hear that your overall hotel experience was excellent and that our staff was accommodating and helpful throughout your stay. We appreciate hearing your feedback and are delighted that your room was clean and comfortable. Thanks again for sharing your comments with us. We look forward to welcoming you back again soon! Warm regards, Kent B. General Manager

"Wonderful Hotel"

5
06/04/2018

We arrived on Saturday and were greeted by an amazing hotel guy. Gave us warm chocolate chip cookies and told us everything about Capitola. This hotel was quiet, clean and very close to everything. The service is the best in Capitola. Try this hotel with kids and family. Great pool and food. We will be back soon.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Kimberly, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed our pool and breakfast offerings. It's always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Best Western Hotels are known. Warm regards, Kent B. General Manager

"A very pleasant overnight"

5
04/04/2018

My husband and I wanted a Capitola getaway, so I called this Best Western to check availability. The individual to whom I spoke was most helpful -- he quoted a price considerably lower than the oneline rate, so I grabbed it. We thoroughly enjoyed our stay, highlighted by a big, comfy bed, a large suite with small sitting area, fireplace, and TV, a clean pool and hot tub, and a good continental breakfast. We would definitely stay here again.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Carolyn R., We are pleased to know you enjoyed your getaway to Capitola and that we provided great accommodations and service. On behalf of our hospitality team, we look forward to your next visit and being of service once again. Warm regards, Kent B. General Manager

"Great hotel at a reasonable price!"

5
01/04/2018

Located near the beach, Capitola village, the mall, and movie theaters, this is a great hotel to stay at. The rooms are very comfortable and clean. Most importantly, the service is amazing. Steve and Blake at the front desk are always helpful, courteous, and friendly. My family has been staying at this hotel for years, and they always appreciate its great value. Highly recommended!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Marina C., Thank so much for loyalty to Best Western Plus Capitola when visiting our beautiful area. It is a pleasure knowing our hospitality professionals including Blake and Steve, have made your experiences so positive. Thank you again for the very nice review and we look forward to seeing your again soon. Warm regards, Kent B. General Manager

"Extended Weekend "

5
25/03/2018

Great place and great service. Rooms were nice and very clean plenty of room Staff was very friendly and helpful. The location was pretty close to everything. There is a grocery store close by incase you forgot you basic necessities.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear 620johnnyv, We appreciate you sharing your positive experience with us. We are thrilled you received excellent service throughout your stay. At Best Western Plus Capitola we strive to have consistent, great service and we are glad that you noticed. Thank you again for your comments, we cannot wait to welcome you back again soon! Warm regards, Kent B. General Manager

"Great moderately priced hotel"

5
07/03/2018

Very impressed with the cleanliness of the whole hotel. Friendly staff at front desk. Small fridge, microwave, flat screen tv. Very nice basic room. Interesting light fixtures add a bit of flair Recommend for an overnight or two. Right next to shopping center with grocery store and movie theater.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Robertag60, Thank you for visiting the beautiful Capitola area and we appreciate the opportunity to be your home away from home. Our hospitality team enjoys reading feedback such as yours which confirms our mission to consistently provide a warm and caring environment for our valued guests. Thank you for noticing our locally made glass artisan light fixtures. We look forward to being of service again soon when your travels bring you back to our area. Warm regards, Kent B. General Manager

"Lovely Hotel"

5
17/02/2018

We checked into the hotel and were given information of what to see in the area. How to get to the wharf area. Our visit to Capitola was memorable. Met some lovely people, tried some great restaurants and walked a lot. Went to the surf area, after getting correct directions, it offered a great view of the surfers and the waves. The room was clean and comfortable. The staff were very friendly and helpful. The beds were comfortable. Thumbs up!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Suzi_Mom, Thank you very much for submitting a guest review. Our team strives to ensure that every guest is cared for, valued, and respected. We are thrilled that you enjoyed the service, accommodations and our beautiful area. We hope that you will continue to stay with us. Again, thank you! Warm regards, Kent B. General Manager

"BW ++"

5
14/02/2018

We like BW plus, this hotel is plus-plus. Smart, modern, suites are huge, nice heated pool and jacuzzi. Breakfast very good, coffee is great. No scrambled eggs and bacon, but we survived. Great service from staff, we had a great stay here.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Pean, Thank you for your wonderful comments about your recent stay with us. We are thrilled to know our comfortable accommodations, clean and heated pool and whirlpool and breakfast were appreciated. Our team of hospitality professionals look forward to being of service when your travel plans bring you back to the beautiful Central Coast. Warm regards, Kent B. General Manager

"A convenient, clean comfortable place off a main street within walking distance of Pleasure Point."

4
30/01/2018

I have enjoyed staying here many times, as my daughter lives with her family nearby and I am a frequent visitor. I have checked in/out at every concievable time and duration of stays have varied, and am always impressed with the attentive service, comfortable layout, clean rooms and relative affordability. Pool, Jacuzzi, cookies and breakfast are nice options.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Linda L., We are pleased you were able to relax and enjoy your stay during your business trip to the area. It was our pleasure to provide you with attentive service. Thank you for choosing Best Western Plus Capitola when visiting our beautiful area. We all look forward to welcoming you back when visiting the Capitola and Santa Cruz area again. Warm regards, Kent B. General Manager

"Love this hotel and Capitola."

5
28/01/2018

Very warm and inviting hotel. Excellent experience, quality and value. Would like to come back and stay again soon. Every one was very nice and the hotel was very clean. Needed extra rooms at last minute for family and they were able to accommodate us get us rooms near each other

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear U4485JOlesliem, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and great service. I was pleased to hear you enjoyed our friendly and relaxing environment. It's always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Best western Plus Capitola is known. Warm regards, Kent B. General Manager

"What more could you ask for!"

5
21/01/2018

This is a great place to stay--easy to find, close to the beaches and town center. The room we stayed in was delightful--fireplace and sofa in one area--comfortable bed in its own area. Toiletries were very good and plentiful. We arrived after midnight and the staff was attentive and friendly--even getting us bottled water. It was quiet and allowed for two great night's sleep. They pay attention to water conservation and recyling and make it easy to do the same. Breakfasts are provided--great choice of coffees as well as fruit, cereals, juice, waffles, and biscuit sandwiches. The saltwater pool was large enough to do laps in, and the hot tub is actually hot! The best part of our experience was with the staff. Not merely polite and attentive, but they provide a level of personal attention that seems to have been lost in most hotels. The general manager was friendly and most gracious--allowing us to access the hot tub before posted opening hours and making sure we had towels. We have never stayed here before, and now we will never stay anywhere else when we are in the area.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Jim K., We are truly humbled by your kind remarks for our hotel and staff. Thank you for sharing your glowing review of Best Western Plus Capitola. We are pleased we had the opportunity to accommodate you for your trip to the beautiful and relaxing Central Coast. We are happy to know that you enjoyed so many aspects of our hotel including our complimentary upgraded continental breakfast and our sparkling clean outdoor pool and whirlpool. We can't wait to see you again on your visit. All the best, Kent B. General Manager

"Great stay all around"

5
07/01/2018

We loved the location and the hotel, but it is the staff that makes it stand out the most. Caring and genuine staff!! We added a second night and we were not disappointed! Nice selection at breakfast too.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Lynn B., We are truly humbled by your kind remarks for our hotel and staff. Thank you for sharing your glowing review of Best Western Plus Capitola. We are pleased we had the opportunity to accommodate you for your trip to the beautiful Capitola area. We are happy to know that you enjoyed so many aspects of our hotel including our complimentary breakfast. We hope to have another opportunity to welcome you and be of service. Warm regards, Kent B. General Manager

"BW Capitola by the Sea Inn and Suites"

5
06/01/2018

Excellent hotel. Pricing varies a lot depending upon the time of year, etc. We stayed there quite inexpensively this time near Thanksgiving. We have stayed there many times over the last several years, and have found the staff friendly, and the rooms an excellent value.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Pineappled, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed your spacious room accommodation. It's always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Best Western Plus Capitola are known. All the best, Kent B. General Manager

"Great hotel"

5
05/01/2018

I really like this hotel. Ive stayed here on several trips for multiple nights and i am always pleased. This hotel is mid-priced and offers an excellent value. Its in Capitola about 10 minute drive from downtown Santa Cruz and the beach. There are no shortage of motels/hotels in the Santa Cruz. As a tip i would avoid the hotels on Ocean st. The area seems sketchy to me. This hotel is within walking distance of alot of shopping - next to a mid sized mall (Capitola) and across the street from a Whole Foods and CVS. I find this convenient but some people wont care. The hotel is clean and quiet. Well decorated and well maintained. Pool area and hot tub are small but very nice with a lovely patio area. Free lobby breakfast is good. Fresh fruit and cereal. Coffee is very good. There are waffles and pastries and yogurts... Its a nice selection. Rooms are clean and comfy. Staff is universally helpful and friendly. I have no complaints about this hotel.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear TheMensch, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and great location. I was pleased to hear you enjoyed your large room accommodations and our breakfast offerings. It's always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Best Western Plus Capitola is known. Sincerely, Kent B. General Manager

"Capitola By the Sea."

5
05/01/2018

We truly enjoy coming out to Capitola. We stay at the Best Western and it's always nice. Close to shopping, dining, a movie theater, the beach and a short trip to Santa Cruz and the BoardWalk. Over all a marvelous place to be.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Don R., Thank you for sharing your comments with us regarding your stay with us and your loyalty to our hotel. I am happy to hear you enjoyed the service and accommodations you experienced from members of our team. We all look forward to welcoming you back when visiting the Capitola area again. Warm regards, Kent B. General Manager

"Good deal"

4
02/01/2018

Good bang for your buck. Everything in Capitola is expensive. It's nice to get close to what you pay for. Clean rooms, super nice hotel staff, free parking and a good free breakfast. which may not be a glowing statement, but trust me, most free breakfast's are not.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Eric C., Thank you for the very nice review about your stay at the Best Western Plus Capitola. We are very happy to see that you enjoyed our hotel and staff! The breakfast is one of our most important values and we are glad that you enjoyed this too. We look forward to being of service on your next visit to our beautiful Central Coast location. Warm regards, Kent B. General Manager

"Reasonable place to stay in an up coming area"

3
24/12/2017

This is a nice place to stay, although a good little walk into town; we found this place perfect on a recent stay. Staff is very friendly and helpful. Breakfast was OK, but we went down the street to the many coffee shops for breakfast.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear drastler, Thank you for your feedback, especially about our friendly and helpful staff. We strive to offer our guests a comfortable room and an enjoyable experience but seem we felt short during your stay as your overall score was three. Please accept our sincere apologies. There is a plan is place to upgrade our continental breakfast in the near future with even more options. We truly hope this single experience will not deter you from visiting us again in the near future. Look forward to see you again. Sincerely, Kent B. General Manager

"Night auditor/GM saved our Xmas!!!!"

5
23/12/2017

While traveling home for the holidays my furry friend (Geo the dog) was lost. Unbeknownst to us Geo made his way into the front lobby in the early morning hours. To our surprise we realized later that morning our 11 month old dog was missing. Franticly we searched the streets of Capitola for several hours. I noticed a staff member putting up lost dog signs. These gracious people went above and beyond to help us reunite with our pup. Although the hotel isn't pet friendly inside its room policy, they were more than friendly enough to help a pet in need. Thank you so much for the help and saving xmas!!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Tom, Thank you for staying with us at the Best Western Plus Capitola. We are very happy to know that Geo, your amazing German Shepard and Husky mix, was able to be reunited with you. I was personally very pleased to care for Geo while I was attempting to find his Owner. It was our pleasure to go above and beyond and make sure Geo was safe and fed. Our team is looking forward to your next visit so we may spend a few minutes with our new four legged friend. Warm regards, Kent B. General Manager

"Capitola fun"

5
21/12/2017

The hotel is in a very nice and quiet location. The staff is very friendly and helpful. Our room was clean and comfortable with with a great layout. We asked the hotel staff about a restaurant near by and he said we wouldn't be disappointed. He was right! We would definitely stay there again.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Dennis, Thank you for sharing your comments with us regarding your stay with us. I am happy to hear you enjoyed the service you received from members of our team. Additionally, we are pleased to know you enjoyed cleanliness of the hotel and the restaurant recommendation was perfect. We all look forward to welcoming you back when visiting the Capitola area again. Happy Holidays, Kent B. General Manager

"Great stay"

5
21/12/2017

We needed a place to stay for one night. This hotel offer a great price and location; walking distance to theater, restaurant and grocery store. Minutes from Hwy 1. The staff is super friendly, hotel is clean, environment quiet. Highly recommend this place

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear jlspiegel, Thank you very much for submitting a guest review. Our team strives to ensure that every guest is cared for, valued, and respected. We are thrilled that you enjoyed the service, location and accommodations. We hope that you will continue to stay with us. Again, thank you! Sincerely, Kent B. General Manager

"Family Time in Capitola"

5
20/12/2017

Fantastic service and super clean. All my family stays here when we visit. Fantastic!! Great location and also the staff was courteous and extremely helpful when our flight was delayed for several hours !

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear P5874EBhelenf, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed the cleanliness of your spacious room accommodation. It's always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Best Western Plus Capitola is known. Happy Holidays, Kent B. General Manager

"Cheap off road stay for the night"

4
19/12/2017

Out of city center and activities. Nice place to stop for night. The beds were very small, but the hot tub was a treat. Breakfast was average. The lady at the front was supper nice. Too bqd I cannot remember her name.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Sharon, Thank you for contributing your candid comments regarding your most recent stay with us on TripAdvisor. We pay close attention to these reviews in order to grow and evolve as needed. That being said, we are very happy to hear that you enjoyed your interactions with Christine and the experience with relaxing in the hot tub. We realize the Capitola Village is just a mile away but not in the high activity area. Our rooms do have a choice of one King bed or two Queen size beds. We do all that we can to make everyone of our guests' stays as enjoyable as possible and do hope you will provide us the opportunity to be your resting spot when visiting our area again. Once again, thank you for your kind feedback and we hope to welcome you back to sunny Capitola in the near future. All the best, Kent B. General Manager

"You cannot go wrong staying here"

5
19/12/2017

One of the nicest motels we have stayed in! Staff were friendly, nice exterior appearance, room decor was exceptional. Definitely a place you could recommend to anyone, we travel up this route a lot and will be back,

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Mike, Thank you for sharing your positive experience with us! We are thrilled to hear that your overall hotel experience was excellent and that our staff was accommodating and helpful throughout your stay. We appreciate hearing your feedback and are delighted that your room was clean and comfortable. Thanks again for sharing your comments with us. We look forward to welcoming you back again soon! Sincerely, Kent B. General Manager

"Excellent"

5
14/12/2017

Pristine pool and hot tub. Everything is sooo clean and doesn't smell ‘deodorized'. Wonderful staff (thanks, Christine!) and great prices. Great central location in Capitola - 8 blocks to the water for sunrise/set viewing and drinks/dinner/lunch/etc.

"Excellent stay, friendly staff, clean"

5
11/12/2017

Blake at the front desk was very helpful and it was so nice receiving excellent customer service from him! The whole hotel was very clean, including the pool and hot tub. Breakfast was great with lots of options such as hot waffles, jimmy dean breakfast sandwiches, Seattle's Best Coffee(our favorite), oatmeal and more. We will definitely stay here again. Location is great with lots of excellent restaurants, a mall and just a few blocks away is the ocean.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Liz, Thank you very much for sharing your feedback about your stay at the Best Western Plus Capitola. We pride ourselves on exceeding expectations for cleanliness, comfort and service and we are glad you noticed. Our facilities are maintained at a very high standard and our outdoor pool and whirlpool, 24 hour fitness room, free high speed internet, free parking and our upgraded continental breakfast create a first class experience for our valued guests. We look forward to your next visit to the beautiful Capitola area. Warm regards, Kent B. General Manager

"Friendly staff, nice location"

4
09/12/2017

We enjoyed our stay. The location was convenient for visiting surrounding area sights. The room was quiet and comfortable. We would choose this hotel again. Traveling in December, hotel was not full, breakfast room may be crowded when more guests are staying.

"Thanksgiving Stay at Best Western Premier, Capitola"

5
02/12/2017

Wasn't sure what would be available in Capitola, on Friday, Saturday, and Sunday of Thanksgiving week-end with no reservations. Stumbled upon this Best Western, was immediately offered discounts. Modern, upscale property, walking close to beautiful coastline, Capitola Mall for shopping, and Santa Cruz a short hop up the coast. We'll definitely be back.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear donaldpC1526DN, Thank you for choosing our hotel while staying in Capitola. It is always a pleasure to know we were able to show our quality and genuine hospitality service. It is great to know we impressed with our upgraded continental breakfast, heated outdoor pool, 24 hour access fitness room, free parking and free high speed internet. Thank you again and we all look forward to being of service when your travels bring you back to our beautiful coastline community. Warm regards, Kent B. General Manager

"Last Minute Getaway"

5
28/11/2017

On our return trip home from visiting family for the Thanksgiving holiday, we decided to stop Saturday night and not rush the drive home. We had originally called a BW in Monterey, looking specifically for a hot tub in-room. There were none available in Monterey, and Capitola-By-the-Sea was the next closest available. I am so glad the booking agent we spoke with recommended this BW! When we arrived, we were given the walk-in rate on the room, which was actually cheaper than the online deal we had initially looked into, which was great! The front desk agent was attentive and very helpful. The whirlpool tub was just what we needed after a long weekend. Located close to shopping, food, and entertainment! We will definitely be back to take advantage of the Shadowbrook taxi dinner service!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear brianhU2061HK, Thank you so very much for staying with us during the Thanksgiving weekend. We appreciate your feedback especially about Steve at the Front Desk and his wonderful hospitality service. Great to hear that the whirlpool tub in your room was the perfect end to a busy weekend. We do hope you will visit us again when coming to the beautiful Capitola area. Warm regards, Kent B. General Manager

"Hidden gem - exceptional staff - clean and comfortable"

5
20/11/2017

We needed a place to stay for 3 days during our house termite fumigation. This place is a hidden gem on 41st ave Capitola. The beauty is on the inside! Exceptionally clean, well-lit, colorful, nice interior layout, pool, hot tub, spacious parking, hot coffee and fresh-baked chocolate-chip cookies!!!, and VERY friendly and helpful staff.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear M5063JNpeters, Thank you for the opportunity to provide a home away from home while fumigation was being done. We are glad you experienced our clean and comfortable hotel along with free parking, cleanliness beyond expectation, our outdoor pool and whirlpool, fresh baked cookies upon arrival and a hospitality staff who prides themselves on delivering world class service. We appreciate any referrals and thank you again for choosing our hotel. Warm regards, Kent B. General Manager

"Capitola By the Sea"

5
20/11/2017

The hotel was very clean and the decor was very elegant. My bed was very comfortable and the bathrooms were really clean. The front desk person, Blake was very professional and cordial. This hotel is so convenient and close to all the shops by Capitola Beach. We rode our bikes to Santa Cruz which was a 3 mile wonderful experience.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Juan D., On behalf of our entire staff, we thank you for providing us wonderful feedback that confirms our mission of providing a clean, comfortable and convenient home away from home. Our free parking, free internet and upgraded continental breakfast create an excellent value when choosing our hotel. I will let Blake know of your positive comments and we do look forward to being of service on your next visit to our beautiful coastal community. Sincerely, Kent B. General Manager

"Very good people"

5
17/11/2017

Give this hotel a try and you will return often as we have. All of the people are friendly, helpful, and willing to go out of the way to make sure you enjoy your stay. We use this hotel to take the grandkids to the Boardwalk and then the pool here. We also, get a suite with the fireplace for just the two of us. We were going elsewhere until they were full and so we tried this location. No desire to go elsewhere now.

"clean and courteous"

5
12/11/2017

The king-bed room with sitting area (couch and comfortable chair) was clean and very quiet and reasonably priced. The free breakfast had the usual choices and I enjoyed the granola and yogurt and coffee. All the staff-front desk, breakfast room, and housekeeping were very polite and courteous. Being a light sleeper I heard a little traffic noise, but not bad at all, slept well.

"Great hotel!"

5
11/11/2017

An especially beautiful and friendly Best Western. Everything was as good as it gets. We hadn't made a reservation prior to the day we checked in so felt fortunate to have found this convenient hotel.

"Just average"

3
09/11/2017

We were late finding a hotel in the area do we came to this one! The rooms were ok but outdated! It probably needs a remodel soon! Certainly didn't think it was to the plus level! I am not sure if I would stay there again without a little update !

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Claudia119, Thank you for staying with us and providing your feedback about your experiences. We focus our efforts in providing warm and friendly service in a comfortable, clean and safe environment. I am pleased to let you know that we will be updating our rooms in early Spring with new flooring, window treatments and furniture. We look forward to sharing our new look with you on the next next to the beautiful Capitola area. Sincerely, Kent B. General Manager

"Nice Place to Stay"

5
07/11/2017

We always enjoy our stay at this hotel. We come here every other month when visiting my parents. We love the convenience to the ocean, restaurants, and shopping. There is much to do within walking distance. Great place!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Connie, Thank you for staying with us and being your home away from home. Our hospitality team appreciate the opportunity to be of service and seeing you is like seeing a good friend once again. We look forward to your next visit and welcoming back to Capitola. Enjoy the upcoming holidays. Warm regards, Kent B. General Manager

"Great Location"

5
05/11/2017

Love the location. down the street to Capitola village and 5 minute drive through town or 3 exits on highway to downtown Santa Cruz....close to nice restaurants, breweries, music and the ocean. hotel staff and employees are very friendly and keep the hotel very clean.

"Pleasant, comfortable, clean, safe & great location in Capitola, CA."

5
04/11/2017

Great hotel! We needed to be out of our house for a few days, and found this hotel locally. Great people working there - friendly, professional, and good service. Property and room was very clean and decorated and landscaped nicely. Rooms are all in the back of the property, so much less traffic noise, rooms are spacious enough and have a small fridge & micro, free breakfast is much better than regular continental style (e.g. Egg / sausage biscuits, hard boiled eggs, etc.) in addition to regular stuff. Location is outstanding - close to the beach, to restaurants, to shopping, to the freeway, etc. Would recommend the hotel highly.

"A very welcoming, comfortable, and clean hotel."

5
04/11/2017

We needed to be out of our home for a few days, and luckily found the Best Western Capitola for our stay. The staff is welcoming and professional, room was clean and very comfortable, location is perfect in terms of being close to everything in Capitola - including the beach, the breakfast well exceeded the usual "continental breakfast" at most hotels, and overall value was very good. Highly recommend.

"Capitola By The Sea One More TIme!!!"

5
01/11/2017

We love this property and will come back anytime we need a hotel in the Santa Cruz area. We have stayed here many times in the past and are always welcomed back especially by Blake and Steve who go out of their way to make us feel at home. We would recommend this property anyone wanting a very positive hotel experience.

"Last minute stay in Capitola"

4
30/10/2017

Booked this last minute for a weekend stay in Capitola. Great location to beach and shops. Room was clean and quiet. Enjoyed the hot tub which was sparkling clean. Check out wasn't until 12:00. Would recommend.

"Fantastic Experiences"

5
28/10/2017

We have visited the best Western Capatola many times and we love the location but more importantly the staff is exemplary and one main one reason why we keep going back. Blake in particular is one of the kindest people we've dealt with and his thoughtfulness is unparalleled. He is such a pleasure to interact with. Furthermore, the room is always spotless and it's just an overall wonderful hotel!! We highly recommend this hotel.

"Comfortable bed, lots of room, clean"

4
26/10/2017

I checked in late and the night manager Steve gave me a good discount on my mini-suite. I enjoyed a long, hot shower and slept comfortably. Used the coffeemaker and had a fresh cookie from the front desk. My room had a sitting area, large TV, microwave, fridge, bar, and full bathroom. I will return next year during my annual visit with my family at the Shadowbrook.

"Nice place to stay in Capitola!"

5
24/10/2017

Nice location in Capitola. Nice hotel in general. Staff was nice , rooms were clean and Beds were comfy. Pool and hot tub were good! I had a great full week stay for work. Hotel is right across from New Leaf Market and While Foods is close too! Restaurants close by. What more can you ask for?

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Carrie J., We appreciate the opportunity you provided us in being of service to you when visiting the beautiful Capitola area. It is always rewarding to for our staff to know we are exceeding our guests expectations, especially in regards to cleanliness and service. We look forward to your next visit and providing our comfortable, convenient and relaxed atmosphere that you deserve. Warm regards, Kent B. General Manager

"Great experience"

5
20/10/2017

Service and rooms are exceptional. Breakfast was good and freshly prepaird. Rooms were clean and well equipt. We stayed 2 nights and would have wished for more. Very comfortable beds and spacious rooms. Staff is suoer friendly and we always felt welcomed. A very good home away from home.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear BeaHoheneder, We want to thank you for choosing the Best Western Plus Capitola while visiting our beautiful area. We are thrilled to know that you enjoyed the cleanliness of our rooms, our friendly staff and our upgraded continental breakfast offerings. When your travels bring you back our way, we hope you call us your home away from home once again. Sincerely, Kent B. General Manager

"Grandma and Grandpa"

5
19/10/2017

This is a wonderful place to stay. Very Clean - Quiet. The staff was so helpful in suggesting place to eat and places to visit. Would stay here again. There is a shopping Mall a few blocks away that you can walk to.

"Your like family here!"

5
18/10/2017

I spent 3 nights at this Best Western Hotel and I couldn't have been more pleased. Even before my arrival I was impressed with the hospitality from Blake at the front desk. During my entire stay all of the front desk staff and hotel staff were friendly and made me feel so comfortable. I'm a very picky traveler and to be honest BW is not normally my first choice but this property has opened my eyes. Room was clean, complimentary breakfast options were just right, parking was convenient. And above all as a female traveling alone I felt safe and secure my entire stay... the homemade chocolate chip cookies at the front desk every evening was a nice touch too! I plan to be back and bring my family for a summer vacation....Thank you BW Capitola By-the- Sea!!!

"Great location between Capitola and San Jose"

4
15/10/2017

We had 5 nights to spend in the Capitola area and opted for this Best Western hotel. It did not disappoint, except for the breakfast. Room was quiet, even though our room was right across from the pool. My main complaint was the continental breakfast - probably the worst continental breakfast I've ever had in a hotel. Don't advertise a hot breakfast when all you serve are pre-cooked/pre-packaged breakfast sandwiches (Jimmy Dean?). They were horrid in my opinion but my husband seemed to like them. Staff was very friendly and helpful. The location was perfect for sightseeing in the Capitola/Santa Cruz area. Despite the breakfast I wouldn't hesitate to stay here again.

"A place called home!"

5
12/10/2017

My husband and I stayed at the Best Western Capitola By the Sea. We had a wonderful experience with the hotel and it's employees. The cleanliness was amazing, I am very picky too. These words don't come easy for me, but when you have a place that TOTALLY goes above and beyond, they need to be recognized. Great job!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear J6530XEtoddc, On behalf our of entire staff, we thank you for recognizing our hospitality and cleanliness. We pride ourselves in providing a comfortable and safe environment while guests enjoy the beauty that the Capitola area has to offer. We can't wait to be of service again on your next visit! Warm regards, Kent B. General Manager

"Not worth the price"

3
10/10/2017

The management was rude and my room was at the back side facing a logistics warehouse that loaded there semis at 4 AM every day. Housekeeping staff were polite and the room was very clean although the upholstery was worn and torn.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear 449leoj, I am very sorry to read of your experiences while staying at our hotel. Upon speaking to the Front Office Agent you are referring too in your comments, it became clear that several issues inconveniencing other guests had occurred. As a non smoking facility and pet friendly only to service animals, we were surprised to encounter complaints from other guests due to your occupancy in our hotel. We appreciate feedback and will continue to strive in delivering outstanding accommodations and service to our valued guests. Sincerely, Kent B. General Manager

"Awesome stay"

5
03/10/2017

Very nice hotel very nice staff helpful, breakfast was decent not the best we've had, rooms are nice with a fireplace. They let us park our Harley in plain view of the front desk. Would stay here again.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear hairgodess21, Thank you for staying with us at the Best Western Plus Capitola. We enjoyed having you as our guest and we loved having your beautiful Harley out front. We appreciate the candid feedback and will continue to strive for creating a warm and comfortable hospitality environment for all to enjoy. When your travels bring you back to the beautiful Capitola area, we hope to be of service. Warm regards, Kent B. General Manager

"Hidden jem"

5
03/10/2017

Flew out with my daughter, a returning USCS student. My usual place in Santa cruz was booked for part of the time of my stay so I chose this one, even though it was a little bit further from campus and cost a little more. What a great choice! This place is super nice, clean and quiet and well worth the the extra drive and price: good free breakfast, great little heated pool and hot tub, wonderful staff and private, secure parking. Easy walk to beach and restaurants and beach, as wall as shopping mall (where I spent a lot of time and money on kid's dorm setup).

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Damien M., Thank you for the wonderful review of our hotel! We are very proud of of facilities and service we provide. Glad you noticed the peace and quiet along with our excellent location. We look forward to your next visit! Sincerely, Kent B. General Manager

"No complaints"

4
02/10/2017

This was a good place to stay. I would have liked to be closer to the water, but in terms of value and cleanliness this was excellent. We only stayed one night and everything that we needed was here. The rooms were a great size. No complaints.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Geraldine B., Thank you for staying with us while visiting the beautiful Capitola area. We appreciate your choosing our hotel and value your feedback very much. We look forward to being of service when you visit again. Warm regards, Kent B. General Manager

"Room Could Use Some Upgrading and Deep Cleaning"

3
01/10/2017

This is my second stay here. On my first stay, the room was very clean and bright. This time. the room was a bit dingy and the carpet was in need of cleaning. complimentary breakfast is great. Love the waffles.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Lisa C., Thank you for staying with us and providing your valuable feedback which we will use to improve your next experience. We appreciate the opportunity to be of service and will continue to focus our efforts in exceeding our guest's expectations. We hope to see you again soon! Sincerely, Kent B. General Manager

"Comfortable suite; nice, quiet pool; friendly staff"

4
29/09/2017

This didn't end up being close enough to the downtown dining area so that we could walk, so we drive; but honestly I don't think it mattered. We had a great time relaxing by the pool. There was a supermarket and IHOP nearby that we could use and the drive downtown was only a few minutes (expensive parking, beware!!) The Best Western staff were super friendly, made us feel at home and we enjoyed the pool and hot tub to ourselves for a couple of hours. Slept great, and came home happy!

"Definitely 4.5 pts - Very impressed with this BWPlus"

4
28/09/2017

Location: convenient to Route 1 exit. Staff - housekeeper made an extra effort to make linens look real first class. desk staff - helpful and friendly Food - complimentary breakfast - comparable to Hampton Inn Complaint - room 314 - very noisy (old) HVAC system and refrigerator - very difficult to sleep. If I eliminate the noise complaint I would give BW Plus Cap a 4.5pts.

"Exceptional Best Western Plus"

4
28/09/2017

This BW Plus hotel interior and exterior appearance was a step above the competition. The hotel is due for a refresh and the HVAC and refrigerator need to be maintained better. Other than that we had a very pleasant experience and the location is ideal in Capitola.

"Big room and a big smile"

5
26/09/2017

We, three adults, stayed in a two room suite with one king bed and two queens in the second room. The hotel room was huge and we had plenty of space for suite cases and bags. The master room with the bathroom had a TV and two comfortable seats. The second room had little kitchenette with a fridge, microwave, coffee maker and a separate sink. There was a second TV and chairs as well. The rooms are very clean and the bathroom nice as well. The breakfast was fine with fresh fruit, beagles, eggs, ready made breakfast sandwiches and all the other delicious things you know and love at a best western hotel. The free wifi was very good throughout the hotel. We did not use the pool but it looked okay. I can definitely recommend this hotel.

"A Very Welcome Return Visit."

4
21/09/2017

We have travelled from UK to California numerous times and have stayed at this hotel on quite a few occasions. We returned to stay after a break of a few years but were so pleased that the hotel is just a great as ever! The standard of service from the staff is above expectations and the cleaning staff keep everywhere immaculate. I have to make a special mention of how the gardeners have over the years kept the grounds neat, tidy and full of healthy interesting plants. It's a pleasure to sit outside and relax with a book or lunch and take in the wonderful surroundings. A massive thank you to them. Please let them know how their work is appreciated. I would recommend The Best Western Capitola without hesitation to all.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Mattie364, Thank you very much for your very detailed review of our hotel. We are thrilled to know that we delivered the levels of hospitality, comfort and cleanliness you expect and deserve. Our Gardeners will appreciate knowing how much the landscaping appearance meant to you. I will share your comments with everyone and we look forward to your next visit to the beautiful Capitola area. Best wishes, Kent B. General Manager

"GOOD VALUE"

4
20/09/2017

Just an overnight stay on our way up the coast to Napa and Sonoma. We wanted a place "less busy" than Santa Cruz. Reasonably priced for California. Excellent breakfast served. Very courteous and friendly staff. Good sized room.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Mastertraveler2016, Thank you for staying with us in peaceful Capitola while you were enjoying the California Coast. We pleased to know we delivered on our promise of being the friendliest hotel by the sea. We look forward to seeing you again when your travels bring you back to the beautiful Capitola coast. Sincerely, Kent B. General Manager

"Better than expected"

5
19/09/2017

While researching places to stay in Capitola I realized how costly is could be for 3 adults. We were flying out for a wedding and were watching our funds. We were able to get a 2 room suite for the same price as a regular room next door. The rooms are a bit dated decoration wise but oh well it was clean and comfortable. The breakfast was plentiful and set up nicely. The staff was friendly and attentive. We will stay here again.

"Best Wester Plus Capitola By-the-Sea Inn & Suites"

5
18/09/2017

My husband and I were very impressed with the Best Western Plus Capitola By-the-Sea Inn & Suites. It was very clean. All the hotel employees that we encountered during our stay were cheerful and friendly!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear C493SIjanicec, Thank you for choosing the Best Western Plus Capitola while visiting our beautiful area. We appreciate knowing our friendliness and clean hotel made a very positive impression. We look forward to seeing you on your next visit to the Capitola / Santa Cruz area. Sincerely, Kent B. General Manager

"Staycation with the "girls""

4
18/09/2017

A group of friends wanted to spend a night, here in town, away from our daily routines, to bond and have fun. We chose this property and were extremely satisfied that we did. We enjoyed the pool, the room, the staff, and other guests we met along the way. And...due to microwaves and refrigerators in the rooms, we were able to enjoy a wonderful dinner we all brought, as well as a perfect evening together. Thanks you BW!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Donna M., Thank you for selecting our hotel for your getaway. We are thrilled to know our service and facilities were a perfect match for a great overnight experience. We hope this will become a tradition and we will see you again soon so we may provide the levels of hospitality you deserve. Warm regards, Kent B. General Manager

"Nice location, good breakfast, terrible AC"

3
14/09/2017

This hotel is quite nice and has various lobby spot sto sit with friends indoors and out. Pool is utilitarian, but very clean as is the hot tub. However, the rooms do not have individual controls in as much as they are motion related I was told when it kept shutting off all night and we roasted. Too bad because Capitola is my favorite beach town. Has a nice breakfast if you stay it goes from 6 to 10 daily which is nice.

"Excellent Stay"

5
13/09/2017

Very nice stay, friendly staff, clean, and a lot to choose from at the breakfast lounge, would definitely come back.. Hotel is close to the beach and downtown where we enjoyed the arts and wine festival.

"Wonderful stay !"

5
12/09/2017

It's a really nice hotel. Has a beautiful lobby. Everyone was so nice to me it was incredible had a totally great stay nice room comfortable bed and pillows just wonderful stay. Will go back next year for sure !!

"I Love This Hotel"

5
11/09/2017

The hotel is beautiful and very clean and the staff is amazing. The staff made sure our stay was very enjoyable. The fresh baked chocolate chip cookies are to die for and the complimentary breakfast are the best! I would recommend the hotel to anyone. I stay here every time that I am in the area.

"Best Western Capitola by the Sea"

5
11/09/2017

Best Western Hotel located in Capitola by the Sea is a great place to stay. Located on 41st Street, the hotel is close to all the attractions in Capitola & a short drive from Santa Cruz. The hotel is very clean, the pool & exercise area are always clean & available during reasonable hours. The staff was friendly & helpful when conducting business. Highly recommended.

"Stayed over a dozen times and still LOVE this place!"

5
07/09/2017

There is not one unsatisfactory comment I could say about this place! Close to everything, very clean, great breakfast, wonderful staff, air conditioning in every room, super comfy beds, pool and fitness room, cookies and complementary coffee upon arrival! Located on 41st which is the heart of Capitola. If you are lucky enough to get Steve at the front desk you are going to have a great day, he is a jem! Seriously a wonderful place!

"Family Trip"

4
05/09/2017

My family decided to do a last minute trip to the beach. I must say this place is very clean with great service! Breakfast was ok, would have liked scrambled eggs with a choice of meat versus Jimmy Dean breakfast sandwiches. Pool was nice and clean as well.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear marlom630, Thank you for taking time to provide feedback about your recent stay at the Best Western Plus Capitola. We are glad you enjoyed our friendly service and clean hotel. Our breakfast offerings are always under constant review for making the experience better. We will most definitely consider your suggestion. We do look forward to being of service when your travels bring you back to our beautiful area. Warm regards, Kent B. General Manager

"When in Capitola..."

4
04/09/2017

I only stay at the Best Western Plus Capitola By-the-Sea Inn & Suites! This is a consistently clean establishment with nice rooms and a great continental breakfast, which saves money on a trip. The staff says "welcome home" when you arrive after staying there more than once. The evening chocolate chip cookies are appreciated!

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear annaeU7658OI, Thank you providing us with the opportunity to create a memorable experience while visiting the beautiful Capitola area. Your comments help validate our mission to offer warm and caring hospitality in a safe and clean relaxing environment. We look forward to seeing you again soon! Sincerely, Kent B. General Manager

"Terrific, Courteous Staff"

4
03/09/2017

This was my first Best Western experience in a while and it was very positive. The room was comfortable and clean and the staff was courteous, efficient and helpful. The location is quite central and although it is on a somewhat main artery it was quiet.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear 188sarinas, Thank you for choosing Best Western when traveling to the beautiful Capitola area. We are so pleased to know that your stay was very positive and that our team delivered a comfortable and clean experience. We hope to see you again soon! Best wishes, Kent B. General Manager

"a home away from home"

5
02/09/2017

I stay at this Best Western Plus whenever I'm in the area (usually for business), even if my work is down in Carmel/Monterey. The rooms are always spotlessly clean, the beds are firm and comfortable, the staff is professional, but warm and friendly, so that it just feels like coming home. The prices are reasonable, it's close to restaurants and some of the shopping, and is only a drive of a couple of minutes to get to the village of Capitola for the beach and more restaurants and shopping. It's also a very short and easy drive into Santa Cruz. Free wifi, continental breakfasts is you so choose, a gym, laundry, and a staff that welcomes you home. What more can you ask? I love it here.

"Wonderful Hotel!!!!"

5
29/08/2017

Extremely friendly and helpful staff. Beautiful hotel and great location, within walking distance to restaurants and the gorgeous beach. Wonderful Breakfast and breakfast area. Managers and staff went out of their way to make sure everything was good.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear kennethkT2470VL, Thank you staying with us while visiting the beautiful Capitola and Santa Cruz area. We truly appreciate your feedback and are pleased to know we made a positive impression. We cant wait to be of service when travel plans bring you back to the Monterey Bay. Warm Regards, Kent B. General Manager

"Best Western Plus Capitola excellent stay"

5
28/08/2017

Arrived earlier than the normal check in time and fortunately we were given a very nice room right away. The front desk clerk was extremely helpful and courteous. The hotel is immaculate and the staff prides itself on "friendly" which it far exceeded.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Lorraine5592, Thank you for choosing the Best Western Plus Capitola Inn & Suites while visiting our beautiful area. It was a pleasure having you as ours guest and we do pride ourselves on being the "friendliest by the sea". I'm glad it made a difference! We look forward to your next visit and providing exceptional hospitality. Best wishes, Kent B. General Manager

"Where is the plus in this hotel?"

1
26/08/2017

I don't see the plus in this Best Western. The shower was a joke. Stuc together with duke tape. Looks more like a sprinkler installation for the grass outside. Stains in a new pillow. Room was dirty and not clean at all. When we mention this to the reception, the only we heard was; sorry to hear have a good day. The guy was more focused on his phonecall than on us. Don't go there, plenty of good alternatives.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Jan Willem S, Please accept my sincere apologies about your experience. We pride ourselves on the cleanliness and friendliness of our facility, so it's very disappointing to learn that our high standards weren't met. I have tried to locate a stay receipt in our system in your name and was unable to find one, so that I may go over this with our housekeeping and front desk staff. Maybe you are thinking of a different hotel? Please at your earliest convenience call the hotel directly at 831-477-0607 I look forward to speaking with you and thank you for taking the time to review our facility. Sincerely, Ken B. General Manager

"Great stay in Capitola"

5
26/08/2017

We had a very comfortable suite with a sitting room on the first floor. It was perfect because we brought our bicycles and there was room to keep them inside! When I booked the room, I had the impression that it was closer to the ocean, but it was an easy walk to the sea and also to several restaurants/brewpubs/stores etc. It was wonderful to be able to get breakfast on-site every morning - there were plenty of options if you want to eat healthy. And, we were very pleasantly surprised at how good the coffee was! Usually, hotel coffee tastes weak and terrible and we end up at Starbucks, but it was great and so readily accessible!

Kent B, Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear deborak944, Thank you so much for taking the time to review our facility. We are so happy to hear our location suited your needs, we are just eight short blocks from the Capitola beach and village. Yes, I do agree with you we serve wonderful coffee to our guests. We look forward to your next visit with us when in the area. Sincerely, Kent B General Manager

"Feels Like a Resort."

5
23/08/2017

Meticulous Attention to Detail. Everything about this place says the owners care a lot about what they do. Interior, Exterior, Furnishings, all in immaculate condition. The decor is tasteful, understated, and continues to surprise me with how everything seems to have been so well thought through. It's half the price of Silicon Valley Hotels, in a beautiful community by the ocean. It's a 45 minute drive, quite curvy, but so worth it.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear ChicagoAaron, Thank you so much for the wonderful review of our facility. All of our staff work very hard to keep the property up to our high standards of cleanliness. We are so happy to hear you enjoyed your stay with us and look forward to your next visit. Thank you for taking the time to review our property. Sincerely, Kent B General Manager

"Great hotel"

5
21/08/2017

This hotel is like a high priced resort. Clean, comfortable and top notch service. Professional. The cookies upon check in was a nice surprise. Pool area clean and water was clear. Beds were comfortable and room was spotless. High end shampoos too.

"Best Best Western ever!!!"

4
21/08/2017

To celebrate our wedding anniversary I wanted to do an overnight near the beach. Due to lack of advance planning on my part, my search led to sold out hotels and over priced motels. Just when I was about to give up, I thought to try Travelocity one more time. BW came up on top at a rate of over $300, which was over our budget, but I was feeling hopeful so I phoned the hotel directly. Lo and behold I was able to get a room at $205. (Thanks to an emergency by a previous guest) I was stoked but even more so when we arrived. Our room was a king size bed with a living room AND a fireplace. It's close to lucky, Whole Foods, cinelux and one mile from Capitola Beach/Village. Bed was so comfy, loved the shower head. TV is basic cable, no HBO or showtime. Free continental breakfast which was better quality than the free CB at other hotels. Hotel staff are friendly and courteous. They even have chocolate chip cookies at the front desk. This is the BEST Best Western ever!

"Customer Service Above and Beyond the Call of Duty"

5
16/08/2017

Very enjoyable stay. I was fortunate to interact with two exceptional managers, Blake and Kent (sorry, I do not remember their surnames), who went out of their way to assist me with a problem that I had with my car. Briefly, the car (loaned to me by Bay Area friends of my adult daughter) refused to start and I was not certain what the issue was -- battery and/or alternator and/or faulty connections or what. I had a wedding rehearsal dinner to go to in Santa Cruz in the evening, as well as the wedding itself the next day. Blake was immediately sympathetic & responsive; he called Kent, who is a whiz with cars (he has been tinkering with them all his life and used to race hot rods). Kent instantly diagnosed the problem (dead battery), directed me to a nearby automotive parts store -- within walking distance -- where I purchased a new battery and brought it back to the hotel. Kent retrieved his tool kit and, in less than 10 minutes, had removed the defective battery and replaced it with the new one! This act of kindness and responsiveness was above and beyond the call of duty, to say the least, and saved the day (and weekend) for me! Otherwise, it would have likely taken me hours to get "roadside assistance" from Geico or AAA (think late Saturday afternoon in July in Capitola/Santa Cruz, CA) and cost me much more for the battery and its installation. I would have been very stressed and anxious about solving the problem, getting to the family dinner on time, and possibly having to make arrangements for transport to the wedding location -- in the Santa Cruz Mountains. Instead, I was relaxed and very grateful to Blake and Kent for the offered support that solved all my concerns in such a brief period of time! We even joked about it. These two gentlemen were both generous and gallant in their assistance of a hotel guest in distress. I cannot thank them enough!

"A good hotel"

4
15/08/2017

With my family we staying there for one night. The room was good and clean as well as the bathroom. Reception is open 24 hours. Breakfast starts at 6am, the buffet style breakfast offers a fairly good choice of foods. Would recommend this hotel for a short stay as due to its location is a little pricey.

"Clean, quiet place to stay (20 min walk to Capitola beach) close to amenities"

5
15/08/2017

What a great place to stay. The staff was very friendly and service oriented. The room was incredibly clean. You could tell that the cleaning staff is very organized and dedicated to their work. I always test the window area as a good marker of cleanliness in a hotel - our room was spotless. The pool area was clean - even my kids remarked upon it. Congrats BW - you have the formula down! Loved the Jimmy Dean breakfast sandwiches too. We highly recommend this place.

"Nice place. "

4
14/08/2017

Staff was very friendly and helpful, facilities were very clean inside and out. Shower was excellent but could not be adjusted to aim closer to the front of the tub . Unfortunately one of the days the housekeeper did not change the sheets or provide new ice bucket liners. Otherwise, a great place to stay.

"Fun, Comfortable, Reasonable Price"

5
13/08/2017

It's hard to rate a hotel when everything goes right. Still, the staff here was remarkably friendly. Quiet rooms despite being in an town setting. LOVE the cool ocean breezes. Their free breakfast was wonderful. Close to beaches and shopping. Quiet, clean, and modern room. Glad to have a microwave and a fridge. Glad to have a safety rail and a real rubber mat in the bathroom.

"Expectations exceeded"

5
06/08/2017

Very nice hotel convenient to area highlights with personable efficient staff. Free parking was literally just steps from most rooms. Lots of fresh fruit at breakfast with staff keeping cleanliness and refills of items current.

"where's my eggs"

4
30/07/2017

This is the first time fresh scrambled eggs and sausage was not served at a Best Western. They served pre-made breakfast sandwiches instead. (weird). The good thing is there is an I-Hop next store. The room was great and the staff were friendly and extremely helpful.

"Had a nice stay"

4
29/07/2017

We were travelling with two 14 year olds. We requested rooms next to each other and they obliged. We enjoyed the pool and hot tub. Breakfast was fine. Not fancy, but a fine place to stay for the area and for the money (everything near Santa Cruz is incredibly expensive during the summer).

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Sonny747, We are so happy to hear you enjoyed your stay with us and we were able to honor your request of rooms next to each other. Our hotel is in a wonderful location just eight short blocks to the Capitola beach and village. We are also just four miles south of the Santa Cruz beach and boardwalk. We all look forward to your next stay with us when your in our area. All the best, Ken B. General Manager

"Excellent staff. Clean rooms can't wait to go back"

5
29/07/2017

Great experience ! Rooms were very clean . The breakfast has a great variety. The beds are comfortable . Stayed for wharf to wharf and the staff was encouraging and very helpful and knowledgeable. Can't wait to go back

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Lilliano941, Thank you so much for your lovely review of our property, during the popular wharf to wharf race weekend. We are very happy to hear you enjoyed your stay with us and the service we provided. We all look forward to your next visit when your in our area. Warm regards, Kent B. General Manager

"Reasonable "

3
26/07/2017

Only stayed 1 night, easy check in, cookies on the desk. Free car park. Ok breakfast. Rooms were not modern but were clean. Shopping centres next door and across the road. Not sure if it's walking distance to beach though, maybe an Uber. Would stay again for a short stay.

Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Steven B, Thank you for taking the time to review our property. We are happy to hear our location suited your needs and that you enjoyed your stay with us. We look forward to your next visit. Sincerely, Kent B. General Manager

"Hope you don't have to deal with Steve."

3
22/07/2017

Front desk Steve was nice the first two years making the reservation. When he did it wrong, he wouldn't look at me or say anything or apologize when I repeated what he told me when I made the reservation. This time I made the reservation with the GM directly and was told it wasn't how he said it was. I told them I had emails to prove it and they said he's not here to verify so no sense going over that. I was advised that in their hotel adjoining means next to and connecting means two rooms with a walk thru door which I have never had this experience before. If it wasn't for Steve and had he had the ability to treat me like a customer, I would say great place. I'm a diamond rewards member and to him tbat meant nothing. The pastries in the morning were stale, nothing like previous visits. Steve upgrades customers for no additional cost and he gives whatever room rates he wants to even in front of other customers. 3 years returning and can't say I would again if Steve is still there.

Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Valerie P., Thank you for sharing your experiences with us and let me please offer my sincere apologies for the issues you detailed. As I mentioned at your departure, please contact me personally so I may make your reservations and insure the requests you have will be managed to your satisfaction. Again, we strive to provide outstanding hospitality and when we fail it id not taken lightly. I look forward to your next annual visit as has been your tradition. All the best, Kent B. General Manager

"Great stay and lovely place"

5
21/07/2017

We just had a great stay here with our 2 children . We loved the home made cookies that were offered to us on arrival at reception . The pool was great for children . We had a lovely breakfast and would highly reccomend this hotel when staying at Capitola by the Sea as location great and staff helpful and friendly.

Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Maureen H., We are thrilled to know we provided your family with a great family friendly experience while staying with us during your visit to the Capitola / Santa Cruz area. It is always nice to hear we are exceeding expectations and providing the quality of accommodations you expect and deserve. We look forward to your next business and being of service to you and your family. Sincerely, Kent B. General Manager

"Wedding by the sea"

5
21/07/2017

Was a very pleasant stay during our stay for our son's wedding and our 46th wedding anniversary. Really enjoyed the pool. The breakfast was adequate. I have had better at other BW's. I enjoy fresh bacon egg and potato options. Room was clean and very comfortable.

Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Christine N., Thank you for staying with us while celebrating your 46th wedding anniversary. We are honored to be able to provide you wonderful hospitality for this special time in your life. We glad you enjoyed the pool along with the room comfort and cleanliness you deserve. Congratulations once again and we look forward to seeing you both on your next visit. Warm regards, Kent B. General Manager

"Great Staff!"

4
13/07/2017

Centrally located within easy walking distance to several restaurants. Hotel lobby and common areas are modern and clean. Unfortunately our tub/shower combo did have some "dark areas" on white grout - needed some bleaching for sure on grouted areas including floor. With that exception the room was clean. Parking was ample and easily accessed. Would definitely consider staying here again.

Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Zcanana, Thank you staying with us while visiting the beautiful Capitola / Santa Cruz area. We appreciate your valuable feedback including ease of parking, modern and clean. We have addressed the grout comments and we do look forward to being of service to you when travels plans bring you back to our area. Sincerely, Kent B. General Manager

"Good hotel for the area"

4
12/07/2017

We were there for the Jack O'Neill paddle out. The beach (pleasure point) is walk-able, albeit not with a board. An easy drive to the Boardwalk area as well as teh Capitola village/beach area. Friendly, helpful staff.

"Clean, simple, warm, affordable!"

5
07/07/2017

Our favorite place in the Capitola/Santa Cruz area, we've been coming back for years! The GMs/owners(?) are always present or nearby, remembering old guests and checking on your stay without ever feeling pushy or invasive. Breakfast buffet is varied and generous, nice little pool and outside area, all within a 1/4 mile of the beach, easy bike ride or instant drive.

Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Andrew, Thank you so very much for sharing your feedback about our hotel. We sincerely feel that guests such as yourself our part of our family and we enjoy welcoming you back. We do strive to make the experience warm and caring. It is a great feeling to know it shows! We cannot wait to see you again when your travels bring you back to the coast. Best wishes, Kent B. General Manager

"Great place"

5
03/07/2017

It was a new clean place, great staff, great service, nice well appointed room with coffee, tea, fridge. The bed was comfy and the breakfast was very good, lots of choices. Suite was perfect for us. We would definitely stay there again in the future.

Jason R, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Dear Vicki M., Thank you for the opportunity to be of service during your July visit to the beautiful Capitola area and the Best Western Plus Capitola Inn& Suites. We truly appreciate your kind words and we look forward to seeing you again soon! Warm Regards, Kent B. General Manager

"Good hotel near Sta Cruz"

4
27/06/2017

Great working staff,very friendly and helpful.We arrived early for check-in and the rooms were not ready and they offered to call us when its ready, and they did! we decided to check the beach and we got the call that we can check-in early. They have good breakfast choices,especially for the kids. The pool though small was heated and there's outside jacuzzi too. We got the first floor (rm 102) and it was a bit noisy with banging from the other room i guessed and people from the top floor were doing their walking back and forth,so next time we will get rooms at the 2nd floor.There was also the smell of food being cooked/microwaved at 2:30 in the morning,and the smell came into our room,so i have to put a towel on the bottom of our door. The bed and pillows were comfortable (Best Western hotels have good beds and pillows)which i liked and there's TV, a small fridge ( though we couldn't make it colder for our food),coffee maker and microwave. Spacious bathroom and clean room. Will stay here again if we're in the neighborhood.

"Excellent Hotel"

5
27/06/2017

We enjoyed our stay very much. Helpful personnel advised us on what to see around the area. The rooms were very clean and the price very reasonable. We stayed there two nights and we would have stayed more had time permitted.

"Clean friendly hotel near lots of great area attractions"

5
26/06/2017

We enjoyed 2 nights in June. Rooms were clean and included a small fridge. There is a nice outdoor pool with hot tub. The staff is friendly. Check-in include homemade cookies. There is a good complimentary breakfast and free parking. Would definitely recommend it.

"Great location, friendly people"

5
26/06/2017

This is definitely a great choice for hotel in the Capitola/Santa Cruz area. The location is conveniently located close to Capitola Village, grocery stores, coffee, restaurants. Would highly recommend. Clean. comfortable hotel with easy parking and in a beach town...... that counts for a lot!

"Close to Capitola"

4
25/06/2017

We were in Santa Cruz for a wedding. The Best Western Capitola was very convenient for getting to and from the freeway, Hwy 1 for the Roaring Camp Railroad, the reception destination-The Crepe Place and Capitola Village. We have stayed here before and found it to nicer than before. We love Capitola Beach and Gayle's Bakery. We will always return to Best Western. Clean, Quiet and a pretty good value for the locale.

"Great location near stores and movie theater"

4
21/06/2017

Stayed at the Best Western Plus Capitola By-the-Sea Inn & Suites last month as a place close to my wedding venue (Shadowbrook Restaurant) on the night before my wedding. The hotel was easy to locate and directly behind a shopping center with a grocery store, movie theater and all sorts of other shops. There's also a big mall down the street. :-) I wish I could remember the name of the gentleman who checked us in (Steve??) but he was very nice and made us feel very welcome. I also recognized his voice from one of the times I had to call to change one of the many rooms for my family (who were also staying there) and I remember him being very helpful. The front desk always has yummy chocolate chip cookies waiting for you when you check in, which was a nice touch. Parking is limited in the lot behind the building and you need to get a parking permit to park there. The room was decent and the wifi worked great, which is always a plus. On our second day I was a little concerned about parking for the people coming to do our hair and make up and when I asked at the front desk, there was a new gentleman working on Sunday and he was a little grumpy and not as easy to work with. Maybe he was just having a bad day. That said, breakfast there was good and I loved making my own giant waffle with whipped cream. It was a treat, especially considering it was complimentary. Overall it was a nice stay and we'd come back.

"Great place to stay in Santa Cruz area"

5
20/06/2017

While my daughter has been a student at UCSC, I have stayed at several hotels in the area. I wish I had found this place 4 years ago. It is very lovely, clean, newer looking, and quiet. It is a short 10 minute drive to campus. Highly recommend.

"Great place to stay"

5
16/06/2017

I always enjoy stayin at the Best Western Plus in capitola,the staff is great especially Blake and Steve. I feel like it's a home away from home. It's clean and comfy also great breakfast. Trust me you will not be disappointed. Great place to stay if you are in Capitola

"Don't stay here if you want a comfy bed and beware thin walls"

2
13/06/2017

Typical BW basic room. Clean, but the bed was hard and sheets rough. Lumpy pillows too. Thin walls so we could hear more than should be heard in a hotel at all hours. Sub-par breakfast. I stay often in a lot of hotels 3-5 star, and this one is not a good value for the money. If you are looking for a comfortable sleep, pass this one over.

"Quaint, clean, quiet, & comfortable"

5
13/06/2017

Great affordable place to stay in the area. Couldn't ask for nicer staff. Lovely decor. Really comfortable beds. .Close to a lot of shopping and tourist activity in the Capitola area, as well as Aptos and Santa Cruz. Room are spotless and nicely laid out .

"Perfect place for kids and me!"

5
12/06/2017

My young kids and I love to come to Capitola to enjoy the beach. Then we do a little shopping if we need to at the mall up the street, get take out, and enjoy our BW room with music or a movie. The staff here are very kind and supportive. In the morning, a great breakfast buffet of options for us --one kid loves to pour the chocolate waffle batter and the other enjoys the hard-boiled eggs heated with a little butter. I like both! Then we swim at the pool and hot tub til it's time to check out. Pick up amazing vegetarian dish for dinner at home. Just the perfect mini-vacation nearby!

"excellent hotel"

5
27/05/2017

Extremely friendly and accommodating. Good location. Very good for children as well as couples. Shopping mall within walking distance and several restaurants. Have stayed there multiple times - never disappointed.

"Great hotel for families"

4
23/05/2017

This is the second time our family of four has stayed at this location. We love the proximity to Capitola Beach and the Santa Cruz Boardwalk. With two children under five, I insist on a suite whenever we travel. I appreciated the separate bedroom, comfortable bed, and black-out curtains for naps and bed time. The onsite parking was convenient and the wi-fi worked great.

"there are other hotels that are less expensive and have better rating. I enjoyed the stay overall. it was comfortable"

4
19/05/2017

The place could use makeover on the interior to make it look more modern to today's date beds are not very comfortable pillows are not very soft internet is very good location is fair overall stay was okay but price should be about $30 to $40 less

"Another great stay"

5
16/05/2017

This hotel is clean and comfortable. Rooms are spacious. Breakfast (waffles, toast, cereal) well stocked and clean. Pool and hot tub clean and warm. Plenty of places to eat within walking distance. Note - this hotel is not on the beach. It is a short drive or long walk but the service and cleanliness make the distance well worth it.

"Continues to be the very best hotel in the area. Everyon who works there goes out of their way to make you feel at home."

5
14/05/2017

The hotel has done some upgrading of the building both inside and out and it adds to the homey feeling you get upon arrival. The little things they do like the afternoon cookies or the housekeeping staff who stop what they are doing to ask you how you are or is there anything they can do for you. Stay at this place and when in the area you will never want to stay anywhere else

"Anniversary stay"

5
29/04/2017

Enjoyed the visit. Highly recommend this hotel. Friendly service. Close to the beach (within walking distance) and close to local shopping. Tons of shopping. Mall close by and then beach shopping as well.

"Good"

4
24/04/2017

Not bad besides floor a little wet by ac. Fridge was not that cold little fleas on curtain fridge cabinet base by ac tv wall had a blemish Paint did not match spot that was touched up no towel in pools rec room

"Great spot"

5
21/04/2017

This was a one night stop for us. But we're pleasantly surprised when we arrived. Ver neat and clean hotel with a great atmosphere. The room was large and well maintained. The bed was very comfortable. I would recommend this to anyone looking to stay in the area.

"Great for family"

4
17/04/2017

First time in Capitola. Love the surroundings. It's only a 10-5 min drive to Santa Cruz Boardwalk and beach. Love the fact that the hotel was surrounded by convenient shopping centers for clothing and food if needed. Breakfast was good. Our room was very spacious for our kids since we got the two bedroom suite. Rooms were quiet besides the footsteps coming from the room above. Wished there was a lock for the bathroom door. Otherwise I would definitely book here again if I'm out in the area.

"Pleasantly surprised"

5
27/03/2017

This was our first visit here, but we'll definitely use this BW again the next time we're nearby. We have two kids, 8 and 10, and normally when staying at a hotel, we end up with the kiddos sharing a full bed. This BW has a suite, two large rooms complete with two bathrooms, for the price we've been paying for a single room. The kids got their own room with two beds, and my husband and I had our own room. The room was clean and the bathrooms were large. I had a great night sleep, virtually no noise from neighboring rooms or road traffic, which is such a pleasant surprise at a busy hotel. The breakfast was perfect for starting our day - the usual continental fare as well as hot breakfast sandwiches and a waffle maker. Everything was clean, and all the staff we met were quite friendly and helpful. We'll definitely be back. My only suggestion would be to provide a few soft pillows, even tucked away in the closet. The pillows were very large and very firm, which is awesome, but for those who like soft or more flat pillows, they were really huge.

"Welcoming and Conveniently Located"

4
26/03/2017

We stayed only one night and like other travelers we were greeted warmly. The king suite with a fireplace was all ready for our arrival (fireplace on). The room had plenty of space, was competitively priced and had plenty of off-street parking. The bed was especially good. We were visiting relatives in town and found this hotel fit our purpose. The breakfast was just ok. I think more creativity could be used in good food selection.

"Best Western Capitola, CA"

5
05/03/2017

Every time I come home to Santa Cruz, I stay at BW Capitola due to the consistent amazing service and beautiful facilities! They treat you with kindness and always have the best customer service! The lobby has complimentary fresh cookies in the evening when you check in, free local paper in the morning, and always have an array of choices for a complimentary breakfast in the morning! Best place to stay in SC!

"Great Place!"

5
04/03/2017

This is a wonderful hotel to stay at when visiting the Santa Cruz Area. It is in a quiet area and very well kept and clean. We try to stay here very time we are in the area, but because there is only 1 room that meets our needs it is quite often unavailable and we have yet to find a place as nice as this one in the surrounding areas. Highly recommend this lovely place.

"Friendly staff and clean and comfortable rooms!"

5
27/02/2017

The staff was so kind and the beds were very comfortable! The shower was incredibly clean and they offered great products. Within fair walking distance of coffee shops/a few restaurants and surfing spots

"Immaculate, friendly, convenient."

5
19/11/2016

We stayed here for the second time for a quick one night stopover. Rooms are spotless, beds very comfortable, and bathrooms well stocked with plenty of towels and toiletries. Breakfast room is bright with a decent selection of fare. We've paid much more at other places for a lot less. Great value, and suited our purposes perfectly. We'll be back!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
KiwiKatonah, Thank you so much for taking the time to review our property and let other travelers know about your experience while staying with us. We are all happy to hear you enjoyed your stay at our lovely property. We all look forward to your next visit! Best Wishes, Jason Raney

"A wedding by the ocean in Aptos."

4
18/11/2016

Our stay was short but sweet. A cool town. My first time being here but looking forward to coming back and checking the old section out. The motel and staff were great. The ocean is nearby and all the little towns along the coastline are pretty cool.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Patty D, Thank you for taking the time to review our property. We are glad to hear you you enjoyed your stay with us and our city. We all look for forward to your next visit to our beautiful property, hopefully you can stay longer next time! Best Wishes, Jason Raney

"Clean, bright, friendly!"

5
06/11/2016

Lovely little hotel in Capitola ! Def coming back. Nice rooms, good continental breakfast with waffles, pool, spa, exercise room. Front desk ppl cheery and helpful, all new decor. I'm impressed. Close to ocean. No negative notes at all.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
amylmaris, Thank you for taking the time to review our property. We are happy to hear you enjoyed your stay at our lovely property. We look forward to your next stay with us! Sincerely, Jason Raney

"repeat stay...."

4
05/11/2016

...stayed 3 nights/mid-week...nice hotel..comfy beds..friendly staff..warm chocolate chip cookies in the afternoon & always coffee in the lobby....clean...central location to Santa Cruz & Monterey. Breakfast room with waffle machine...juice machine...breakfast sandwiches that are ok/on Eng muffins that are a bit dry/no taste. Ice machines were not working so had to go to front desk for ice...they were very apologetic..ice machines were working again after 48 hrs.Pool area looks great but did not partake. Will stay again.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
charlotte a, Thank you for taking the time to review our property and staff. We are all happy to hear that you had a nice relaxing stay with us. Yes those chocolate chip cookies are wonderful! Thank you for staying with us and we look forward to your next visit! Sincerely, Jason Raney

"Friendly hotel"

5
02/11/2016

This is a friendly, efficiently run, well located hotel. The breakfast, which is included, while not quite up to resort standards, is appetizing and more than adequate. We enjoyed our stay at this Best Western and would return.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
HappyDaveGeneva, Thank you so much for taking the time to review our property. We are happy to hear you enjoyed your stay with us. Thank you for staying with us and we look forward to your next visit! Sincerely, Jason Raney

"Santa Cruz Stay"

4
31/10/2016

Very clean and comfortable. Location was ideal. Close to shops, downtown and restaurants. The rooms were not very sound proofed. We could hear what was happening in the office which shared a wall, people in the hallway as well as every movement made above us.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
124beckyk, Thank you for taking the time to review our property. I am sorry about your experience while staying with us. We hope if your travels bring you back to our area, you give us a second chance to offer you a more relaxing experience. Sincerely, Jason Raney

"Average Hotel, Bathroom Fan Does Not Work"

3
24/10/2016

Overall clean room. I could hear children in the hallway. Breakfast is very mediocre. Bathroom fan does not work. The radiator was leaking. Marriot, 2 blocks down the street, is cheaper and has better breakfast with bacon and scrambled eggs. Carpets look outdated.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Maryam U, Thank you for taking the time to review our property. I am sorry about your experience while staying with us. Our bathroom fans do not have an on or off switch, they are connected to our heating and cooling system on our roof and are silent. We have recently replaced the carpet and wallpaper in the hallways and stairwells of the hotel. There are exciting new changes coming in the future. Sincerely, Jason Raney

"Two Nights"

5
24/10/2016

Good location, friendly and helpful staff, clean rooms and comfortable beds. Overall a great stay for a reasonable price. Good location with proximity to the beach, a short drive. Advertised as a continental breakfast, but included pre-made breakfast sandwiches, so a bit more than expected.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Liberino M, Thank you for taking the time to review our property and staff. I am glad to hear that you enjoyed your stay with us. Yes, I would agree our continental breakfast offers something for everyone to enjoy. We hope to see you again soon! Sincerely, Jason Raney

"a true disappointment"

3
21/10/2016

we were hoping for more of a 'destination' location, and this was not it. Apparently, I booked with some 'code' to get the great deal of just over $200 per night, but meant I could make no changes, have no refund. After we arrived, unpacked, turned on the TV and it was not set correctly, so only watching a small picture inside a large screen. Front desk said sorry, maintenance gone home. Offered us to move to another room, we declined having already unpacked. Maintenance man comes next day, says he would have to 'go back and get a different remote'....so does it matter that much to us? My husband said no, seemed like it was going to be a struggle for the guy. Second, in this fireplace mini suite, we have plastic glasses and styrofoam cups...more like a Motel 6. Today returned from a day in Carmel...came back and had no ice bucket....I called the front desk, and was told after much hemming and hawing...that they are 'locked up' if he could even find one...but he would look. Even though we are paid for three nights, we are leaving after 2.....

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Sharont666, Thank you for taking the time to review our property. I would like to apologize for your experience while staying with us. I have reviewed your comments with our staff. Nearly all have been here for many years and we do pride ourselves on our friendliness and cleanliness. I hope if your travels bring you back to our lovely city, you give us a second chance to validate our reputation as one of the best reviewed hotels in the area. Sincerely, Jason Raney

"Friendly, extremely clean, convenient to Capitola"

5
16/10/2016

Large, modern and spotless room and grounds. Typical free breakfast but well organized and, again, spotless. Excellent value for couples and families. Highly recommend. Great location, convenient to Capitola and the highway.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
George C, Thank you for sharing your experience at our hotel with other travelers. We really do strive to provide the cleanest and friendliest experience for our guests. We also have a wonderful location, we are just eight short blocks to the beautiful Capitola Beach and Village. Thank you for staying with us and we hope to see you again soon! Sincerely, Jason Raney

"Very nice!"

5
12/10/2016

Just enjoyed a wonderful two-night stay at this Best Western Plus Capitola By the Sea hotel for my birthday. We were upgraded to a mini-suite with a fireplace which was perfect for entertaining friends who live down the street. LOVED the breakfast offered by the hotel in a sunny, bright and inviting space filled with numerous yummy selections. Great trip.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
180douglaso, Thank you so much for taking the time to review our property and let other travelers know about your experience while staying with us. Yes, I do agree those Fireplace mini-suites are very cozy. All the staff is happy to hear you enjoyed your birthday stay with us! We all look forward to your next visit! Sincerely, Jason Raney

"Capitola, CA"

5
08/10/2016

This was one of the friendliest Best Western Properties that I have visited in CA. Capitola is a wonderful town to visit, especially during the Fall season. It wasn't overly crowded, so we did not have difficulty finding parking downtown

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Nancy H, I am happy to hear that our location is convenient for you and that you enjoy the level of service that we pride ourselves on. Thank you for taking the time to review our property. We look forward to your next visit! Sincerely, Jason Raney

"BW Capitola-By-The-Sea is The BEST!"

5
04/10/2016

BW Capitola-By-The-Sea is The BEST! This was my 4th stay here at this hotel, and definitely not my last. Everyone here is so nice, courteous, professional, efficient, accommodating, etc. Blake, the Front Desk (manager? Sorry, I forget his official position) is THE most helpful and sweetest BW employee! (aside from the most excellent front desk personal and manager at the BW Naples Inn, Naples, FL. - but that's another review!) I remember Blake from previous stays here in Capitola-By-The-Sea. He is a GEM of an employee. If there were rating values higher than '10', I would give it to him and the rest of the staff. I love the larger breakfast room! It opens up to a courtyard that leads to the pool and hottub - two amenities that looked SO inviting but I didn't use. (I was too busy!) The room that used to be the breakfast room - just to the right of the front desk - is now a computer/workroom, complete with a small library of books about the local area. I used one of the computers to print out my airline ticket for home. :) There's even a coffee bar in that room! (too bad I don't drink coffee) My room was spacious, well-accommodated and very clean. I even had a very pleasant eastern view over the courtyard(and pool!). The TV was large and quite easy to use. There was a fireplace(surprise!!) in my room that I didn't get a chance to use(I was out most of the time and too tired at night to enjoy it). Next time! It seemed like the elevator was ALWAYS there - waiting for me because I rarely had to wait for it! The bed was oh-so-comfy. It was kinda hard to get up out of it. I just wanted to keep sleeping, but friends and activities awaited! Did I mention how sweet and helpful Blake is?? No matter when, I was always greeted warmly by him. He is very knowledgeable about area sights/activities. He became more like a FRIEND than just BW employee. I look forward to seeing him and the rest of the staff the next time I go out there. I don't know what else to say than BW Capitola-By-The-Sea is the BEST! By the way, yes, there are ALOT of good restaurants and stores right nearby. I even walked to the Capitola Mall to the Kohls and Target stores there. It is a very 'walkable' area. There area also bike rentals too! Go to Capitola(and Santa Cruz/Soquel area)! Have FUN! :) - Jean in N.Jersey

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Jean K, Thank you so much for your lovely review of our property and continued loyalty. Blake and all of our staff will most certainly be happy to read your review as well! It is so very nice of you to take the time to give other travelers your experience while staying with us. We all appreciate it tremendously. We look forward to your next stay with us! Sincerely, Jason Raney

"Impressed"

5
30/09/2016

As a self proclaimed travel snob, I was not sure what to expect from a Best Western Plus. I was impressed. It was a low cost option, but you could tell they really thought about the customer by providing convinces and little touches that showed they cared. The chocolate chip cookies offered on arrival were just one example. It was definitely a great experience for me and my husband.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
HASOLO, Thank you so much for staying with us and taking the time to leave a review of your experience. I'm glad that everything we offered met your expectations and that you enjoyed the chocolate chip cookies. We do hope that you stay with us again soon. With Hospitality, Jason Raney

"Very Comfy"

5
30/09/2016

Checked in online and when I arrived to hotel the staff was ready for me. He had a print out of my reservation which made the check in process go much quicker. The room, with a kind size bed, was very spacious.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Phillip G, Thank you for sharing your experience at our hotel with others. We really do strive to provide the cleanest and friendliest experience that we can. Thank you for staying with us and we hope to see you again! With Hospitality, Jason Raney

"Great place to stay in the Santa Cruz area"

5
29/09/2016

The Best Western Plus Capitola By-the-Sea Inn & Suites in Capitola, California is our go to place to stay when visiting the Santa Cruz area. The staff is friendly and helpful. It is a great value and they have a nice breakfast.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Dave D, I am happy to hear that you enjoyed your stay with us and our location was convenient for you. We hope that you will visit again soon. With Hospitality, Jason Raney

"Comfortable and clean"

4
26/09/2016

We were in town for a family wedding. We found the hotel convenient, comfortable and very clean. Staff was friendly and helpful. Rooms were very nice. Location was central to many of the events we had to attend.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Maurice M, Thank you so much for taking the time to share your experience at our hotel with the public. We are so happy to hear that your stay was everything that you had hoped for. We hope that you will come back again some time. Kindest Regards, Jason Raney

"My Review of Best Western in Capitola"

5
22/09/2016

The employees are friendly and truly do a great job of making guests feel at home. Each month I've gone to Capitola to help a very sick friend. Staying at this hotel makes what might otherwise be a very unpleasant experience a rest and a way to let down and relax in the company of people who are doing a great job of making customers feel "at home."

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Phyllis E, I am truly pleased that you feel at home when you stay with us. That is exactly what we strive for. If you ever need anything at all when you are here, don't hesitate to ask me. With Hospitality, Jason Raney

"A good place to stay"

4
17/09/2016

Well located for our visit to Santa Cruz and surrounding areas. We especially like a facility that includes breakfast so this was perfect. It was well priced and well located for excursions to several locations.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
1972homey, We are happy to hear that our central location in the area was a good fit for you and that our breakfast, which was included, met your expectations. We hope to see you again soon in the future. With Hospitality, Jason Raney

"Excellent in every way"

5
11/09/2016

We stayed here for 4 nights and found everything about it terrific. The staff were unfailingly helpful, the room was clean and comfortable. The exercise room was amazingly well kept up and the continental breakfast was very good - lots of variety and everything seemed fresh.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
jcpowers, I'm so happy to hear that everything about our hotel was terrific for you and your travel companions. We hope to see you again soon. Don't forget that our indian summer is always beautiful. Kindest Regards, Jason Raney

"Read This for Details!"

5
07/09/2016

We were looking for a clean, comfortable, reasonably priced hotel for two couples near the Santa Cruz beach and boardwalk, and we found it at the Best Western Plus Capitola! The hotel was quiet, clean, modern, and located in a safe neighborhood with restaurants and a grocery nearby. The units were roomy and nicely appointed. The beds were comfortable and had washable covers. The shower stayed hot and had good water pressure. The staff was friendly and helpful. The free breakfast included individually wrapped egg sandwiches, hard boiled eggs, make-your-own waffles, pastries, cereals, fruit, and of course coffee, tea, etc. You could eat indoors or outside in the attractively landscaped courtyard. Parking and wifi were free. The only thing that needs improvement, in my opinion, is the size and resilience of the pillows. They were small and lifeless. So just bring your own pillow and enjoy a great stay!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
TaxAxe13, We are so happy to hear that our hotel met all of your expectations and you enjoyed your stay with us. We hope to see you again soon. Sincerely, Jason Raney

"Last minute hotel reservation"

5
06/09/2016

With a last minute trip decision, we didn't have a hotel chosen and the are had very few choices. Many of the choices were 2-star hotels that costs just as much as this hotel. We were fortunate enough to get a room that was cancelled by a previous guest and we were given a good price. It was more than we bargained for...we will stay here again.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
patriciacC5305ZZ, It sounds like your timing was perfect. We hope that you truly enjoyed your time at our lovely little hotel and we hope to see you again some time. Kindest Regards,

"A wonderful hotel experience"

5
30/08/2016

This was just one more great experience for my family as our members came from 7 different states and we all felt the warmth and hospitality from this wonderful inn! Kudos to all the employees there, and there are some who became friends!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Richard B, It is our pleasure to have hosted your family as you all gathered together from different parts of the country. I am very proud to hear that our staff was a standout part of your family experience. We hope to have an opportunity to host your next family gathering. Warmest Regards, Jason Raney

"Great Location"

3
25/08/2016

The hotel was nice. The location of the hotel is great! There was easy access and walking distance to grocery stores, restaurants and the BEACH!! The person who checked us in was very helpful. There was easy access to parking.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
j0aniei, I'm and glad to hear that our location and hotel design made for an easy stay for you and I hope you enjoyed your stay in Capitola. We hope you'll come visit again as our area has a whole lot to offer as far as things to see and do. With Hospitality, Jason Raney

"Comfortable and great staff"

4
24/08/2016

Checked in late on a Thursday and was warmly greeted. Room was cozy and location was pretty good to get to all the sites I wanted to see. Got a great recommendation for a restaurant nearby. Free breakfast was just right. A very comfortable experience.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
tmoorethethird, Thank you for taking the time to share your experience at our hotel. I am very happy to hear that you had a very comfortable stay and that our location was convenient for your intended activities during your stay. We hope to see you again soon. Don't forget that the fall is the most beautiful time of year here in Santa Cruz County. Kindest Regards, Jason Raney

"They always said "Welcome home!""

5
24/08/2016

We have stayed here quite often in the past, and this is our very first choice in the Santa Cruz area. You know you can tell a good hotel when you miss staying there. We have family that we now stay with, but we truly miss the wonderful hospitality, comfort, and amenities of this particular Best Western Plus in Capitola. And yes, they really did always say "Welcome home!" And that's just how we felt - at home!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Linda P, Thank you so much for your kind words. Not that we want you to avoid your family or anything, but we do hope that you have reason again some time soon to stay with us so that we can welcome you home again. Sincerely, Jason Raney

"Excellent Choice"

5
23/08/2016

We stayed here based on great reviews of this hotel.Excellent hotel experience. The entire staff was welcoming and friendly. Plenty of breakfast choices.The room clean clean clean! Bed comfy. Will stay again.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Lynnette M, Thank you for sharing the fact that we lived up to our reputation according to online reviews. We hope you come back to visit soon. Capitola and it's surrounding area has lots of fun experiences to offer. With Hospitality, Jason Raney

"Really nice hotel"

5
15/08/2016

This is typical Best Western hotel superb in all aspects lovely rooms excellent helpful staff,breakfast also plenty of choice and well presented. It is a drive away from the santa cruz boardwalk fair but its only a 30min walk to the very nice capitola by the sea lovely shops and beach.

"Perfect Location"

4
14/08/2016

No pets allowed, just FYI. I always travel with my emotional support dog but didn't this weekend in part due to this policy. Friendly desk staff, was very helpful with directions (walking) and places to eat. This hotel is within walking distance to the Capitola Boardwalk (20 min). The rooms are nice with a refrigerator. The water for the shower takes a good five minutes to warm up, verified by the front desk staff, which is odd considering there is a drought. There are no elevators so if you have trouble negotiating stairs ask for main level room. Plenty of parking. The continental breakfast is well stocked.

"Best Hotel in Santa Cruz area"

5
12/08/2016

This is the Best all around hotel in the Santa Cruz area. Good value and a friendly staff. They have a great complimentary breakfast. Our go to hotel in the Santa Cruz area. We highly recommend this hotel for anyone visiting the area.

"Ideal spot for visiting Santa Cruz, Gilroy Premium Outlets & Moss Landing for Whale Watching"

4
11/08/2016

We chose this hotel in Capitola as coming from Morgan Hill to do Whale Watching at . Moss Landing and didn't want to stay at a Harbour. The hotel was good for plenty of shops and restaurants and worth a visit to Capitola by the Sea its self. Not a lot of parking but if you drive around eventually you will find a place. Just be patient! Easy to get into Santa Cruz. We had a lovely day here. Parked up in a huge car park right near the sea front. You can't miss it as you drive in! Lovely Beach here and well worth staying for the day. If you have kids its like Southend on Sea or Margate with Amusements and rides. A lovely big pier to walk along and a nice place to buy big ice creams. Very tasty! We drove to Moss Landing as booked a Whale watching trip with Sanctuary Monterey Bay Whale Watch. $114 for 3.5 hour trip. We were out for 4.5 hrs. The team were fantastic and tried their hardest to find the whales. We eventually found some and it was great to see a whale jump out the water. There is parking at Moss Landing and so easy directions if you go with this company. Definately recommend it. Unfortunately we had a bad day weather wise but still enjoyed the trip. After trip we went and had fish and chips at Phil's Fish Market & Eatery. Great food. Doesn't look that much but you queue up, pay and then they deliver food fresh to your table. A Must while at Moss Landing.

"Great place to stay"

5
09/08/2016

It's not fancy, but a very nice place to stay. Room was clean, beds comfortable, and the property was well cared for with beautiful plants on the grounds. Very convenient location with easy access to shopping, restaurants and the beach. Will definitely stay here again.

"Nice place - could be cleaner"

4
08/08/2016

I stayed here for one night recently. Everything was nice and the breakfast was surprisingly robust. But the shower was kind of dirty. Everything else was good and I would probably stay here again. But they missed on a basic requirement, and my wife wore shoes in the room after finding the bath under par.

"Sunny Santa Cruz"

5
07/08/2016

Everywhere was foggy in our weeklong trek down the California coast except Santa Cruz. So many great places but Santa Cruz stood out. The Best Western location was perfect to bounce back between the east and west sides of town as the freeway is easily accessible. Hotel was clean and friendly

"Great Staff"

5
05/08/2016

WE stayed here 4 nights and knew nothing about the area. Our first call to this place was terrific with Christine answering all our questions. We traveled with 2 teens and she made sure we got the things we needed for the room and assured us our stay would be great-and it was. She called us a few days before our trip to re-assure us all was well. Blake greeted us on check in and was so helpful and made sure we had all our questions and directions taken care of. Steven also was helpful in providing info. Frank in maintenance was friendly and ready to help us as needed. Our room was super clean on arrival and housekeeping kept it perfect throughout our stay-did I mention we traveled with two teens so keeping the room clean was difficult but housekeeping did. Nice pool, fitness area and hot tub. Great breakfast with good options for us with plenty of fruit etc. Again I must mention Christine as she really was great to us. This place needs to take pride in the employees and they are great representatives of this hotel.

"Always a Great Stay"

5
03/08/2016

This hotel is wonderful. Everything about it is great, even the person who checked us in (Steve). The location is great, just a few minutes to the Village by the water. The bed was very comfortable. Would definitely stay there again.

"Very Pleasant Stay"

5
15/07/2016

I was very pleased with my stay. The hotel was clean, the staff friendly and helpful. The breakfast in the mornings was yummy. The buffet had everything I wanted and then some. What made it nicer, was it's close proximity to so many sites within walking distance. I would highly recommend this hotel.

"Great vacation with the grandkids!"

5
14/07/2016

I booked this family suite 6 months ahead to get it during the summer for a good price. Our combined sleeping had two queens beds in one room and a king with fold-out sofa in the other and a door between each room. All beds were comfortable except the sofa bed, but it seemed ok for a small child and it was easy to fold back up each day to use as a couch again. We had one microwave, one small fridge, and one door out to the hallway. The best part was we had one full bath and a half bath with two extra sinks that were outside of the bathrooms. This hotel was very clean! The pool was on the small side but the kids enjoyed it as well as the hot tub. I used the treadmill but the weight machine was broken. Breakfast choices were varied with the make your own waffles being the most popular. Coffee, milk, juices, breads, cr. cheese, peanut butter, yogurts, egg breakfast sandwiches, fresh fruit all were great! The breakfast gal worked quickly to restore all items when supplies got low. Many tables to use, making it easy for families. Coffee and chocolate chip cookies in the lobby some afternoons were a nice treat. Nearby to the hotel were a mall with Target and Kohl's, a movie theater, a CVS drugstore, a grocery, a BR ice cream shop, a Burger King and a KFC. The hotel guest laundry room was clean and nice (bring quarters for the machines). We were about 15 min. to the Santa Cruz Boardwalk, 25 min. to Henry Cowell State Park, and 45 min. to Monterey Bay Aquarium. This hotel was great!

"Nice Hotel in Capitola"

4
14/07/2016

The Best Western Plus Capitola by the Sea hotel is a nice place to stay in Capitola. It is within a mile of the ocean, and near shopping and restaurants. The building is very impressive, and the rooms are clean. the staff is competent and friendly. The only problem I had is that the room decor was old and a bit tired, as was the bedding.

"MANY PLUSSES, BUT UNFORTUNATELY GETS AN AVERAGE RATING!"

3
13/07/2016

First, don't blame the motel for its name"CAPITOLA BY THE SEA", that is the name of the city as far as I can see. You should know that it is is not "on the sea" and certainly not on the beach or near the wdater, and I don't say they claim it is. It is a twisting drive down to the beach area, and if beach front is what you are looking for, this is not your place. That being said, the manager claims they are full almost every night. Parking near the beach in town is very limited, and even a pay parking lot has limits-this town seems to me like a place saying,"go somewhere else". The plusses of the motel are many, rooms are spotless as are linens: ;the breakfast selections are extensive, something for everyone,though the eating area is very tiny and one gets the impression that they would like you to eat and run! I had to downgrade the sleepquality as there is a row of parking spaces right up[ against the bottom floor rooms that are noise producing in the evening. My most serious complaint about the motel is relative to older travelers, especially those who have any degree of limited or impaired mobility in their legs: the tub in our room was a jaquzzi type-sounds good, but first, the tub is higher than usual, so more difficult to get into and out of, and more serious, the safety handles are on the wall across the tub, rather than on the sides just as you enter and leave: I could not stretch my arms across the tub to reach the grab bars to help me get into and out of the tub. There are rooms designated for handicapped persons and if that could be a problem, ask. To the management, I will say have you loss prevention specialists try to get into and out of the tub without a grab bar being nearby! The pool, though small is clean and well maintained: one has to wonder though why a company will pay for pumps and heating for a pool, without maintaining a higher temp level in the pool: the air in Capitola, even in the afternoon, is typically cool, and older folks would appreciate a higher temp, tholugh kids are not are discriminating. I stayed 10 minutes and got out. There is seating, tables and chaises but no food or drink is allowed by the pool. I found it odd that in front of the motel there is no designated area to park your car, while checking in-all parking is way behind the building an d it is from the rear parking lot that you are supposed to enter your rooms.

"Great Hotel!"

5
13/07/2016

We stayed 4 nights with two children and enjoyed our stay. The staff is wonderful and the hotel is in a good location, only a couple of minutes drive to the beach. The continental breakfast had such a wide variety of food, we ate there every morning! The hotel also offered chocolate chip cookies at the front desk in the afternoon/evenings which was a nice treat. We also enjoyed the pool and hot tub. We had a great experience staying at this hotel and would highly recommend it!

"Another Great Stay"

5
13/07/2016

It is always nice to stay at The Best Western Plus Capitola by the Sea. It is close to everything and a wonderful hotel. This time we brought our grandsons and they had a great time in the pool and having their own sleeping area. The staff here is great and I always feel welcome when we check in.

"Great Value in Capitola"

5
12/07/2016

I stayed one night in a 2 room, 3 bed suite with my teenaged son and his friend. Check in was easy and agent was very friendly. The room was very spacious and had a mini-fridge, microwave, multiple sink areas, but just one bathroom. I think I had assumed that the room would be two connecting rooms and therefore have two baths, but it worked out fine for one night. The hotel is set up with a courtyard area in the center where you'll find tables with umbrellas as well as the fenced-in pool. There is a private parking lot behind the building for hotel guests. Free continental breakfast was ok - make your own waffles, cereal, toast, bagels, and one type of pastry + juices and coffees. We weren't there long enough to walk to the village, but it would be a bit of a long walk. We did drive through the village on the way out of town and it is cute with a lot of water-front benches and walkways.

"Excellent"

5
11/07/2016

Excellent all the way around. We visited friends in Capitola and this was the only hotel with last minute availability. Rates were very reasonable especially for the location. Staff, room service and cleanliness definitely a 10. This is now are "go to" hotel when we travel to this part of the State

"Will not be returning "

2
08/07/2016

Let's start with the good. This hotel was clean and the front desk staff was very friendly. Now for the not so good. The hotel free breakfast is horrible. It's offer of protein options are hard boiled eggs and extremely processed breakfast sandwiches that are gas station store quality. The fruit was not editable as my kid could not even get one bite out of Apple. We ate there once and chose to eat else where for the remainder of our stay. The hotel appears to have updated the lobby however the hallways and rooms are in need of updating. The bathrooms have no windows and or fans so when one person takes a shower even in cool water the entire bathroom is so hot and makes showering not pleasant and finally the walls are pretty thin as I could hear our neighbors entire conversation and radio. We will not be returning to this hotel.

"Route 66 travellers"

5
08/07/2016

Hotel is 5 minutes walk from surfing, sailing and beaches. The town has some interesting shops-check out the bike store. The hotel is located just off the highway with good parking, andhas a good breakfast room with an outdoor patio. Staff are very helpful.

"Nice Friendly Staff"

4
06/07/2016

I have stayed here many times. The staff is friendly and the grounds are clean. This last time I was given a room up against the elevator (207). This was very loud constantly hearing this and the elevator lobby window looked right into our window. I will forever request a different room away from elevator.

"Comfortable, Professional, and Friendly"

5
01/07/2016

Beautiful room, comfortable bed, and friendly PROFESSIONAL staff. The lobby is gorgeous. Breakfast was very good - fresh and hot. Appears recently remodeled and well kept. Lobby art as well as all the art in the hotel was themed appropriately for Capitol By The Sea. THANK YOU!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Fred C, We're so happy to hear that everything was to your liking. You are correct that our hallways were recently renovated and our guest rooms will be renovated this coming off season. We hope that you will come back and see us after the remodel. With Hospitality, Jason Raney

"Very nice, reasonable place to stay"

5
29/06/2016

I highly recommend this place. Very clean, nicely appointed, well landscaped, helpful staff when making reservation and when checking in, great pool, very good breakfast with a nice variety of items offered, very comfortable bed.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Judith T, We are so happy to hear how much you appreciated and enjoyed our hotel. We very much pride ourselves on our level of cleanliness as well as service. Thank you for noticing. We hope that you come back to visit us soon. Best Wishes, Jason Raney

"Beautiful Hotel in beautiful beach town"

5
28/06/2016

The hotel is very clean and well decorated with art of Capitola. Our room even had prints of Capitola scenery. Loved staying here. Breakfast is awesome. Fresh waffle batter and make your own waffle stations.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Lisa C, Thank you so much for your kind words. I am very happy to hear that you enjoyed your stay at our property. We hope to see you again soon as the Capitola/Santa Cruz area has a lot to offer. With Hospitality, Jason Raney

"Home away from home!"

5
23/06/2016

The people at this place are so wonderful, helpful as can be, always friendly and welcoming, reaching out to make sure your stay is the best possible, and very professional. The rooms are so clean and the beds really comfortable, and even the spray on the shower is nicely adjustable and not too hight for someone like me who's short. They do have nice facilities for exercise, though I prefer walking to the beach than being inside. I continue to return time after time. There are stores and restaurants within walking distance if you don't have a car, but the charming village is only less than a 5 minute drive, and the beach is right there.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Suzanne B, As always it is a pleasure having you stay with us. You are such a sweetheart to all of our staff. Thank you for being you. Can't wait to see you again. Jason Raney

"Pleasure leisure family visit to Capitola"

5
18/06/2016

Capitola By The Sea, Best Western, enjoyed our stay there. Close enough to ride bikes to the coast, and a short drive to the Capitola Village. Fun time at the Crows Nest beach party, band, dance in the sand, great band music- live, had dinner and, a couple cocktails at the Crows nest before enjoying a few beers at the beach party, must be 21 to enter.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Kathy E, I'm so happy to hear that you enjoyed your stay with us and that our location was convenient for you. Next time you come to visit, you will have to ask us about other venues that offer free summer concerts. There are a couple more that we know of that offer a great show. We look forward to your next visit. With Hospitality, Jason Raney

"Great Place to Stay Central Location"

5
14/06/2016

Loved this hotel, the staff, the amenities, breakfast, workout room, etc.. Central location to the mall, restaurants and shopping. Used this as an alternative to Seacliff since they were all booked and I am happy I did.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
N9098LHgarym, I'm so pleased to hear that you enjoyed your visit with us. Hopefully in the future you will consider us as an alternative to Seacliff. We hope to see you again very soon. Kindest Regards, Jason Raney

"Great Hotel in the Santa Cruz area"

5
14/06/2016

The Best Western Capitola By-the-Sea is a great place to stay when visiting the Santa Cruz area. It is conveniently located close to the ocean and restaurants. The staff is friendly and helpful. The breakfast is great. The price is right. It is our go to place to stay when visiting the Santa Cruz area.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Dave D, Thank you so much for your continued loyalty. Make sure you are booking directly with the hotel and not online, we do everything we can to take good care of those guests that continue to stay with us. Hope to see you again soon. With Hospitality, Jason Raney

"Very nice stay"

5
11/06/2016

We had a change of plans and decided to stay in Capitola at the last minute. I knew Best Western would not disappoint and I was right. This hotel is clean, friendly, quiet, and very affordable. Breakfast was great!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Ruth G, I'm so happy to hear that we met your expectations and you were able to enjoy your stay with us. Thank you for your loyalty to our brand and we hope to see you again soon. Kindest Regards, Jason Raney

"Awesome"

5
10/06/2016

We enjoyed our stay and thank your company for all the nice staff too! We ended up back at Best Western after trying to save a few dollars by staying a Quality Inn (very bad odor) we got our money back and returned to Best Western!

"Surprised by this Best Western"

4
09/06/2016

This is a very clean hotel. I was impressed with the room and the facilities. Only 2 complaints, I wish they would expand the breakfast selections and I wish the shower head was adjustable. Both complaints are easily remedied. Glad we stopped here. Towels clean and soft

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
chienee, Thank you for taking the time to leave a review regarding your stay with us. I'm happy to hear that you were pleasantly surprised by our lovely property. I would like to ask, if you had been able to adjust the shower head, what would you have preferred? I only ask because I am exploring the idea and am looking for more specific feedback. We look forward to your next visit. With Hospitality, Jason Raney

"Delightful and friendly"

5
31/05/2016

From the first greeting at the desk to our last encounter, the staff was extremely courteous and friendly. Dining room staff very attentive and courteous when a spill occurred. Décor is upbeat. Seemed very fresh as if recently done. Swimming pool a hit for kids.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Carol F, Thank you very much for taking the time to share your experience at our hotel with everyone. We would like to thank you especially for acknowledging the level of service that we provide; it is something that we work very hard on and take great pride in. We hope that you will return again soon, the Santa Cruz/Capitola area has a lot to see and do. Until next time. Kindest Regards, Jason Raney

"Clean, quiet good place to stay."

4
26/05/2016

In a good location with parking, accessible for the Highway, shopping and the beach a short walk (not that many people there seem to walk). Only grievance is why serve breakfast on card plates - but then that seems to be common in California. Liked the fact that the hotel was quiet.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
D J, Thank you for staying with us, and I'm happy to hear that our location was convenient for you. We hope that you will visit again soon. Kindest Regards, Jason Raney

"great place to stay when in area"

5
22/05/2016

this is one of the best hotels we have stayed in anywhere in our travels. When ever we are in the area we stay at this hotel. Everyone who works there are very friendly, helpful and go out of their way to make the stay like being at home.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Michael W, I'm glad that you felt like you were at home while you were with us. We really do pride ourselves on our level of service. We realize that there are a lot of hotels in the Santa Cruz area to choose from, so we try to make sure that everyone knows they will be treated like royalty when they stay with us here at the Best Western Plus Capitola By-the-Sea Inn & Suites. We look forward to the next opportunity to welcome you home. With Hospitality, Jason Raney

"Great stay!"

5
21/05/2016

A great place to stay! Walking distance to Capitola Beach and the Village. The hotel staff were incredibly friendly and helpful, our room was perfect and the freshly baked chocolate chip cookies were amazing! Would highly recommend to anyone visiting the Santa Cruz area.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
camillem201, We are all happy to hear that you enjoyed your stay with us. Thank you for acknowledging the level of service that we provide. We look forward to your next visit. Kindest Regards, Jason Raney

"2016 Vacation"

5
08/05/2016

Very nice place to stay in a very nice town.Helpful staff, clean & tidy appearance, Close to a supermarket (important to me.) Robust internet connection. We just traveled across the US & the price was perfectly in line with similar hotels we stayed at.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Paul M, We are pleased to hear that you found our property and our service to your liking. Thank you for including us as a part of your trip across the country. We hope to see you again next time you are in our area. With Hospitality, Jason Raney

"a real treasure"

5
02/05/2016

this is one of the most reasonable places in Capitola Santa Cruz area close to stores bus mall beach restraunts and a bargain provides breakfast lots of nice places to just sit and relax pool hot tub large very clean rooms very attentive staff

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
omatoo, Thank you for taking the time to share your experience at our hotel with everyone. We look forward to your next trip to Capitola. Jason Raney

"Excellent for the price"

5
29/04/2016

We loved the location of this hotel. It was close to Capitola Village which has great restaurants and shopping, not to mention the beach. We were within walking distance of some good food when we were too tired to drive or go out in the evening. The staff and management were great, the rooms extremely comfortable and, of course, the fresh cookies.....

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
rtodd417, I'm happy to hear that you found our value for price paid and our convenient location to be to your liking. Thank you for taking the time to acknowledge the efforts of our staff to provide the best service that we can. We hope that you return again soon. Regards, Jason Raney

"Give them a try. you will be glad you did !"

5
25/04/2016

First time I stayed there, wow, everything was very clean, and well cared for. Pool, hot tub, common areas all very nice condition and serviced. Great helpful staff. Could give a high hotel a run for there money, you will be happy you got a great room and at a great price.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
John G, I am pleased to hear that you enjoyed your stay at our lovely little hotel. It is very nice of you to say that we could give a "high hotel a run for their money". We hope to see you again soon. Sincerely, Jason Raney

"overnight"

5
25/04/2016

good place, great manager, good bed, great weather, easy on/off the highway, central location, quiet at night, all the basics you need for a good night's sleep. didn't use pool or hot tub because we left at 10am when it opened.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Jeff L, Thank you so much for your kind words. I am happy to hear that you found all of the basics that you look for to be to your liking. We hope you have another opportunity to visit again some time. Kindest Regards, Jason Raney

"Another beautiful stay at Best Western Plus"

5
25/04/2016

We love staying at the BW+ Capitola by the Sea. The staff are all so friendly and it is at a good location. It is not far from the beach and close to the mall and the movie theater. Lots of eating places. It's also near O'Neil's surf shop.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Diane H, It is always a pleasure having you and Jim here with us. You are always so kind to our staff and an absolute pleasure a loyal guest. We can't wait to see you again next time. Sincerely, Jason Raney

"Fantastic Stay!!"

5
24/04/2016

We were pleasantly surprised and the size of our room. It had a small refrigerator, microwave, fireplace and was everything we needed for our stay. The room was quiet. The pool looked nice but we never used it. We were visiting our niece so were very busy seeing the sites with her and spending time with her. Blake at the front desk was very courteous and enjoyable to chat with. The breakfast was very good, coffee was perfect and I would definitely recommend to our family and friends to stay here when they go to visit. Thanks Best Western Plus in Capitola and your terrific staff.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
carrichards, Thank you so much for your kind words. Our staff very much appreciates the recognition of their hard work. We hope to see you again soon so you can experience our lovely heated pool. We wish you wonderful travel adventures and a safe trip home. Regards, Jason Raney

"Great hotel"

5
18/04/2016

This is a great hotel. Clean comfortable rooms. Obviously well maintained in terms of appearance and cleanliness. Nice pool area. Very friendly and helpful staff. Wifi was speedy. Excellent free breakfast opens at 5:30 and free coffee 24/7. An excellent value. I would absolutely stay here again

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
TheMensch, Thank you so much for taking the time to share your experience at our lovely little hotel. Our level of cleanliness and service are the two things that we pride ourselves on most. Thank you for recognizing that. We hope that you come back to town and stay with us again. Kindest Regards, Jason Raney

"Nice stay close to great attractions"

4
17/04/2016

We stayed 3 nights and was very pleased with our stay. Blake at the front desk was very welcoming and helpful. He knew our son was anxious to get in the pool and gave us pool towels at check in so we wouldn't have to wait any longer. Our first room we checked into had an issue with the fridge so they switched our room with no problem. This hotel has no view and is close to a busy road but the privacy and the proximity to Santa Cruz beach, Capitola beach and Monterey Bay is excellent. The pool is heated but still on the cool side but it was early April on our visit so it may change later in the season. Breakfast was good, lots of options including cereals, yogurt parfait bar, multiple types of breakfast sandwiches and make your own waffles. We loved having coffee and tea available all day for free in the lobby and cookies in the afternoon. It was newly renovated and very clean and nice. It does have a coin operated laundry but plan for extra money and time as it washes fine but the dryer does not work well. We really liked that every employee that we came into contact with gave off a positive energy and really made you feel welcome and cared for. I would stay here again on my next visit.

"Nice, Casual Hotel"

4
17/04/2016

Staff is very friendly and attentive, and rooms are clean and comfortable. While, this is note a plush hotel, it is nicely appointed, and the beds are VERY comfortable. The grounds also offer a well maintained pool, hot tub, and fitness room.

"Great value for money in fantastic little town"

4
15/04/2016

Rooms were clean and of ample size. The beds were comfortable and the room had the largest flat screen TV I've ever had in a hotel (including luxury hotels). The hotel has a nice pool and hot tub, providing a nice spot to come and wind down after a day on the beach. The breakfast was decent, though I can do without the disposable plates and cutlery. This is a very good hotel and I will gladly stay here again as I am sure we will be coming back to Capitola.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
JeanClaudeSmit, We are all happy to hear that our accommodations and amenities were to your liking. If you are returning to Capitola this summer be sure to book your reservations in advance as we tend to fill up very quickly during the busy season. We look forward to your next visit and another opportunity to share with you the level of service you have already had the chance to experience. With Hospitality, Jason Raney

"Family celebration weekend a hit!"

5
14/04/2016

Best Western Capitola by the sea had a lovely family suite perfect for our family gathering for a big birthday celebration nearby. The kids swam in the pool and each had their own bed in their own room leaving us some space to ourselves. The staff was lovely and ensured we had a great weekend. We were a short drive away from downtown and from the Shadowbrook where we were dining.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
651kristinn, I'm very happy to hear that the accommodations we were able to offer to you and your family worked out well for you all. We hope to see you again for your next family event. Kindest Regards, Jason Raney

"THIS MIGHT BE THE BEST"

5
11/04/2016

This is the best "best western" hotel I have ever stayed in and we have stayed in a lot. Obviously in this business its all about management and this hotel is a fine example of how to do it right. Robert at check in was very professional. Excellent to work with, he answered every question carefully plus he made a perfect recommendation for dinner for us. Hotel has lots of easy in easy out parking and the location is close to everything in town. The room was great; good beds nice bathroom great TV air con and heating that actually worked and absolutetly spotless. All common area's were well cared for and spotless as well. Breakfast was good and all anyone could ask for. All of the staff we encountered were pleasant and helpful. You really couldn't ask for anything better than this. Highly recommended!

"Big fans..."

5
07/04/2016

Clean and the staff is always very warm, welcoming and responsive! Location is very convenient for local grocery stores and still just a couple blocks away from the beach - a perfect balance of 'savings' and convenience.

"trip to Santa Cruz"

5
31/03/2016

The hotel was really nice and very friendly staff. The beds are comfy and the rooms were very quiet. We had a great time and the kids loved the heated pool and hot tub. It wasn't too far to a few of the beaches which was nice and maybe 10-15 minutes to the boardwalk.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Jennifer V, We are very pleased to hear that your family enjoyed their time here with us and that our location was convenient for your little getaway vacation. We hope to see you and your family again soon so you can explore the many other options that the Santa Cruz/Capitola area has to offer. With Hospitality, Jason Raney

"Great Experience"

5
29/03/2016

Extremely clean. Staff was very friendly and professional. Bed was comfortable. Breakfast was only "so-so". The fitness center was a nice addition. Price was a little high, but our overall experience was great. Would recommend to family and friends.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Jodi R, Thank you so much for taking the time to share your experience at our hotel. We are very pleased to hear that you enjoyed your stay with us. I do want to acknowledge that during your stay with us our rates were a little higher than they normally are in March but that was due to the fact that you stayed during spring break and the demand for our rooms was much higher than normal. Like most businesses, our rates are based on supply and demand. If you were to return to stay with us between November and February, but outside of the holidays, you would find rates that may be more in line with what you may have expected. We do hope to see you again. With Hospitality, Jason Raney

"Lovely place"

5
29/03/2016

This hotel was easy to get to and was comfy and clean. A mall is right down the street and a movie theater is just a few blocks away as well. Plenty of small places to eat are nearby so we found it to be a perfect place to stay as we passed through.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Andrea M, I am very happy to hear that our location was very convenient for you. Hopefully next time you come to town you can stay longer and experience some of the great things that Capitola has to offer. Kindest Regards, Jason Raney

"Pleasantly surprised and would return"

4
28/03/2016

I was pleasantly surprised by the suite we rented for two nights this past wkend. It was a 1-king bed suite which included a king bed in bedroom with separate living room equipped with sofabed. We are a family of 2 adults and 2 little ones. We brought our own pack-n-play for youngest family member. We didn't end up using the sofabed tho on a test run, it was not so good. The room was clean and quiet even though the hotel was full for the wkend. The front desk was friendly and helpful. The included breakfast comprised cereal, waffle, sandwiches, muffins, breads, juices, coffees, yogurts - runs the gamut for varied tastes and needs. Not high end but definitely very good. Hotel appeared to be recently renovated. We were in room 310. We had not used the pool nor the gym. Location was awesome since husband is an avid surfer. Hotel located on 41st Ave and about 15m walk to Pleasure Point. It is a great base from which to explore the various coastal neighborhoods around Santa Cruz. We would definitely rent here for the suite again.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
emanuelleo, I am so happy to hear that the accommodations in our Extended Mini Suite worked well for your family as well as our centralized location. We do hope that you return soon to see the end result of our renovations as well as to experience more of what Capitola and Santa Cruz have to offer. With Hospitality, Jason Raney

"I LOVE CAPITOLA!!"

4
24/03/2016

I always stay here at Capitola By The Sea!! The Staff are always friendly and go out of their way to assist all guest. This stay however I was disappointed the main entry to all rooms was under construction on the first floor, that wasn't the issue. The repair guy was really rude and started his tile saw at 8am. Since we were only a couple doors down we heard it all!! This is Spring Break week and I just felt the repairs should maybe have been done at a slower time!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Patricia H, I would like to thank you for your continued loyalty. You are always so very kind to our staff and everyone appreciates you each time you are here. I am very sorry that you were disturbed by the noise from our flooring contractor while he was working very hard to help us progress in our current renovation project. Unfortunately, there is not a "slower time" for this hotel again until November, historically, and we could not wait that long. As a regular guest, I'm sure you are aware that that particular section of carpet near the back door of the hotel was very warn and very tired. It would not have survived another summer. I am very sorry if he was in any way rude to you and wish that you would have brought it to my attention during your stay because that is unacceptable to me. We did make it a requirement with the contractor that he not start any work before 9am and I was here every day to ensure that happened. You will be happy to know that As of April 15th, we will be completely finished with replacing all of the flooring throughout our guest room hallways and will be done with our renovation project until the coming fall/winter. We can't wait to see you again Patricia and look forward to showing you our new look. Kindest Regards, Jason Raney

"Good experiance"

4
21/03/2016

I thought this hotel was very nice, it is currently under renovations but still nice. Plenty of pillows and towels and clean, quiet rooms. Breakfast was excellent as compared to other breakfast included hotels. Parking was easy right around the back of the hotel with easy access. Poll looked very nice and hot tub was being used every night.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Andrew I, Thank you for taking the time to share your experience at our hotel. I'm happy to hear that you enjoyed yourself and the renovations were not too intrusive. We hope that you will come back when our renovations are complete and see all the wonderful improvements we are performing. Kindest Regards, Jason Raney

"Don't Spam"

4
18/03/2016

Good hotel and service. But email spam from them stinks. They ask for an email account then spam you with junk mail. Then it takes 7 days for them to unsubscribe you. If they ask, do not give them your email.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Phillip S, I am glad you enjoyed our Hotel and the level of service you received. It was my pleasure to help you come to resolution with your concerns in regards to the Best Western advertisement emails; and that you did not have to wait seven days to stop receiving said emails. We hope to see you again in the future! With Hospitality, Jason Raney General Manager

"Pleasant Stay"

4
09/03/2016

Room was clean and the hotel was quiet. The staff at the Best Western in Capitola were very nice a courteous. I enjoyed my stay. Additionally, the location was very close to the beach and several restaurants were of high quality.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Adam I, Thank you so much for staying with us and taking the time to leave a review of your experience. I'm glad that everything we offered met your expectations. We do hope that you stay with us again soon. With Hospitality, Jason Raney

"Great location."

4
05/03/2016

Convenient location, very helpful staff with many amenities, including off-street parking. A good number of quality restaurants nearby. My wife and I stopped for an over-night on the way to Carmel. Enjoyed an excellent Italian dinner at Carusos across from the beach. Highly recommend for a very nice beach-side town relaxing holiday.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Bradley D, I very happy to hear that we were the perfect stopover place for your trip to Carmel. I'm also pleased to hear that you discovered Caruso's down in Capitola Village. It's a wonderful little restaurant that is one of the many little hidden gems that Capitola has to offer. We hope that you come back again soon. With Hospitality, Jason Raney

"good hotel, good location"

4
04/03/2016

Not knowing exactly where to stay in the Monterey Bay area coming from San Francisco we booked in Capitola which can best be described as interesting! Not as bustling as nearby Santa Cruz but having a lovely beach and pier to enjoy as well as a quaint "down-town", and fearures a fabulous wood railway viaduct. The hotel is a bit far to walk from these, but itself offers good accommodation in spacious rooms with all amenities, though the breakfast is a bit clinical, and with all the oranges in California, freshly squeezed orange juice would make a welcome start to the day.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
wacrfed, Thank you so much for staying with us. I'm pleased to hear that you enjoyed Capitola Village and that you enjoyed the accommodations that we have to offer. We hope to see you again soon as the Capitola/Santa Cruz area has a lot more to offer and much more to explore. With Hospitality, Jason Raney

"Great Location for work or play"

3
19/02/2016

Rooms are ok and breakfast ok if you like the same\\e thing every day. I would have liked bacon instead of sausage once in a while. I had to move my room several times to get one that was quiet and light and bright.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Cheribree, I apologize for the fact that you had to move rooms several times to find one that met all of your needs, but happy to hear that you did end up finding a room to your liking. I"m sorry that you did not find our bacon offerings. Every day we serve both sausage breakfast sandwiches as well as bacon. Next time if you voice your concern while you are here we would have been happy to point them out for you. We do wish you happy travels and hope to see you again some time. With Hospitality, Jason Raney

"Wonderful Hotel"

5
15/02/2016

The Capitola By the Sea Inn and Suites was so nice and friendly. Wonderful location, quiet atmosphere, clean - clean - clean. The property was so well maintained. The staff was wonderful to work with. It is nice to have a place to stay that you feel comfortable going to sleep at night.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Pamela P, Thank you so much for staying with us and taking the time to share your experience. Also we would like to thank you for recognizing how hard our staff works to provide a very clean hotel and great service to go along with it. We are very happy to know that you were able to feel comfortable while you were here and we hope to see you again soon. Kindest Regards, Jason Raney

"amazing"

5
08/02/2016

Excellent experience. Took such good care of my mom during the stay as my dad was in the hospital. Went out of their way to be accommodating. Don't find that so much these days. Great location as well.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Christine V, We are so happy to hear that your mother felt comfortable and safe while she stayed here and we are very sorry to hear that your father was in the hospital. The personal touch and extra attention that you are speaking of is why we are very selective about who we hire. We pride ourselves on two things; the level of cleanliness and service that we provide. Thank you so much for taking the time to recognize our staff's efforts. With Hospitality, Jason Raney

"The Old Un in Capitola"

5
06/02/2016

In the Southern end of the San Francisco Peninsular, you can't do better than the Best Western Capitola for a good value Hotel in this charming town, or for a place to stay in reasonable reach of Monterey, you can't do better than this Capitola Hotel.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
TheOldun, We are so happy that you had the opportunity to discover our little gem of a city in Capitola. Next time you have the chance to return make sure that you explore the outlying area and our neighboring cities. The Santa Cruz area has a lot to offer and a lot to see. We look forward to seeing you again in the future. With Hospitality, Jason Raney

"Satisfied Business Traveler"

5
05/02/2016

Very nice hotel!!!! Room was clean and comfortable! Staff was professional, friendly and attentive!!! Plenty of food options close to the hotel. Easy access to Highway 1 and close to the coast, Santa Cruz boardwalk nearby for something fun to do.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Tim H, Thank you so much for taking the time to share your experience staying out our hotel. I am very happy to hear that you found our location convenient for your needs while here in Capitola. We hope to see you again soon. Kindest Regards, Jason Raney

"Welcome Back"

5
31/01/2016

Traveling due to a family emergency was made easier by the good folks at Best Western Plus Capitola By-the-Sea. The welcomed us back like family and were quick to take care of our last minute needs. As always, we were greeted with a very professional, friendly staff and comfortable lodgings. The rooms and amenities are consistently comfortable and clean. A very welcoming environment!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Rebecca L, We are very sorry to hear that you were here for a family emergency and truly hope that everything is ok. But it was our pleasure to offer you a warm welcoming place to stay and we hope to see you again in the future. With Hospitality, Jason Raney

"Excellent Best Western"

5
31/01/2016

This is a very nice Best Western and it's location in Capitola is very convient. Close to the mall; good restaurants and only a short drive to the Bay. We will definitely stay here again should the opportunity arise.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
halemano, Now that you have discovered our little gem of a hotel in Capitola with our wonderful staff and great location, we look forward to your future visits. The Capitola/Santa Cruz area has a lot to offer and plenty to be explored. Kindest Regards, Jason Raney

"I come here every year!"

5
31/01/2016

I've been coming to the Best Western Capitola by the Sea for four years straight, every January - and the same staff works here year after year. I figure it must be a great place to work! Plus, they always remember me, which feels great. This hotel is SUPER clean and extremely comfortable, and it is located near lots of great stores and restaurants in walking distance. I love this hotel and I always look forward to my January visits.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Ellen F, Thank you so much for your continued loyalty. You are remembered every time you return because you are always so kind to our staff and go out of your way to say hello to everyone. It is always a pleasure to have you stay with us and we wish it was more often than every January. Best wishes for you in 2016 and we look forward to your next visit. With Hospitality, Jason Raney

"great for our family"

5
22/01/2016

We were in the one set of rooms with a door between. We had 6 adults and two children. There was room to set up a small crib. It was a very comfortable situation for our extended family. We're glad we had called a long time ago to make the reservation and have the two rooms available.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
NancyMonterey, I'm very happy to hear that your accommodations were to your liking and met the needs of your extended family. Next time you visit I recommend that you inquire about our two room suites. I think that you and your family would very much enjoy the spacious accommodations they offer. We hope to see you again soon. Kindest Regards, Jason Raney

"Outstanding hotel value."

5
21/01/2016

From the perspective of business and leisure traveler road warriors, we can advise that this property provides an excellent value. All aspects of the interactive and bricks and mortar experience were provided at the top of the scale due to the oversight of the property's GM, Jason Raney.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Bob M, Thank you so much for recognizing the hard work it takes to maintain our lovely little hotel. But I really do, honestly, owe it all to our staff. They work very hard and take much pride in the condition and success of our hotel. I am very happy to hear that you enjoyed your stay with us and we look forward to your next visit. With Hospitality, Jason Raney

"Where to stay in Capitola"

5
09/01/2016

The Best Western Plus on 41st Ave. in Capitola, CA. is a really good place to stay. The staff is so wonderful, professional, warm, attentive to any needs. They treat you like family. The housekeeping team makes sure the rooms are spotless. It's within walking distance of Whole Foods, the beach, plenty of stores and restaurants, and no more than a 5 minutes drive to every place else that you could want, including great sushi! The beds are really comfortable, yet firm enough for a back that's stressed. I've stayed there many times and have always had a superlative experience there.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Suzanne B, It is always an absolute pleasure having you with us. You are so sweet and kind to our staff and everyone appreciates you. We of course will continue to provide the level of service and cleanliness that you have come to expect from us and we very much look forward to your next visit. With Hospitality, Jason Raney

"We came to visit kids and grand kids in Santa Cruz, and that was great. We were also really pleased with Best Western."

5
06/01/2016

We have traveled many places in the world, both for work and vacations, and this hotel has some of the best staff we have seen any where. We were pleased with the quality and cleanliness of our room. The front desk staff were excellent, and we also found the cleaning staff very helpful and efficient. I look forward to staying here whenever I am in the Santa Cruz area.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Stevetuna37, We are so pleased to hear that you enjoyed your stay with us. We pride ourselves on the level of service and cleanliness that we provide and are very happy to hear that you appreciated both. We sincerely hope to see you again soon and that you travel safely. Kindest Regards, Jason Raney

"Clean and Comfy"

5
04/01/2016

Everything about my stay was a great experience. Great customer service, clean room and bathroom, great location, and safe. Workout room looked nice but I didn't use it. Pool must be heated because it was chilly and a few kids were enjoying it. Nice small jacuzzi. Many options for breakfast and I was surprised at what was available. I'm not a big breakfast person but more than enough for me.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Stephen S, Thank you for taking the time to share your experience with us. We very much appreciate your recognition of the level of service and cleanliness we strive to provide. I'm also pleased to hear that you enjoyed our facilities such as our pool and our breakfast. We hope to see you again soon. Kindest Regards, Jason Raney

"Enjoyed our stay."

4
03/01/2016

We have stayed at this Best Western on several occasions as it is located near our son's home when we are visiting. We have always had a pleasant experience and a simple, but nice breakfast. Staff have always been helpful and pleasant and the room clean.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
suzanne H, Thank you so much for your continued loyalty. I'm very pleased to hear that our location is convenient for you and your family. We will look forward to your next visit. With Hospitality, Jason Raney

"Stayed in town due to Christmas Eve."

5
26/12/2015

Very nice place to stay. We would definitely come back and stay here again. Close to our granddaughter's place. I also liked that it was away from the freeway and your hotel is very quite. I would recommend your Inn to all of our friends.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Linda K, I am happy to hear that our location was very convenient for you. When you have another chance to come back to the Capitola area there is a whole lot to see and experience. We hope to see you again soon. With Hospitality, Jason Raney

"Worn out"

2
24/12/2015

I was shocked at the worn out chairs in my room. They were so worn that the stuffing was sticking out in several places on both chairs. This is not what I expected. The lamps & sconces were nice. the lighting around the mirror in the bathroom was both lovely and nice and bright. Over all the decor was sad and old. When I mentioned this to the front desk, I was informed that the owner was aware of the problem and was going to do a renovation, but there was no time line for it, so who knows how long they will wait before addressing this problem, which should have been addressed a year or more ago.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Eloise M, Thank you so much for taking the time to share your experience at our hotel. We very much value your feedback. I am happy to inform you that there not being a timeline for our renovation is not accurate. Our interior designer is currently creating a new design for our guest rooms. This project will include new seating, case goods, carpets, and drapes. We are very excited about this new in room design. I am sure that you can imagine that a room renovation of this scope will take a very large amount of coordinating and planning to do it all at once. When the new design is finalized we will be scheduling the renovation for this coming year 2016. We hope that you will come back and visit us after the changes so you can see all of the improvements we have made to our guest rooms. Kindest Regards, Jason Raney

"Nice stay but empty offers?"

3
22/12/2015

I booked this hotel over the phone and told them I was spending my birthday in Capitola. Upon finding out my birthday, they told me they would give me a special discount. I thought it was my lucky day. Upon check out, they did not honour the discount they mentioned on the phone. I told them, and they said they made a mistake and wouldn't be able to apply it because I had booked partially over a weekend (Friday/Saturday). As a result, they give me a discount that I could only apply to any "future" visits. I really don't know when I will return, as I'm from Canada! Anyways, that was a bit disappointing. I chose the hotel because I was motivated by the discount and they took it away! I could have stayed somewhere else. This is why I have given them 3 stars. Otherwise, the hotel was nice, clean, and in a good location. Good parking lot. Was able to walk to the beach (15 min).

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Michelle N, I am very sorry to hear about your frustrations during your birthday trip to Capitola. I think I may be able to help remedy the situation. As this was back in July that this occurred, I would like to discuss it with you. Please contact me at your earliest convenience at 831-477-0607. I really would like to help you with this. With Sincere Hopes for Happy Holidays, Jason Raney

"Great place to stay"

5
21/12/2015

Best customer service and rooms are wonderful. It's always a pleasure to stay at the Best Western Capitola by the Sea after a lot of travel and work. Very good location that is close to everything. I would recommend it to anyone looking for a comfortable and delightful place to stay in the area.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Emily J, I am so pleased to hear that you found us to be a nice place to relax after your work and travel. We look forward to your next visit and wish you and yours a happy holiday season. With Hospitality, Jason Raney

"Great place to stay"

4
20/12/2015

I've stayed at the Capitola By-the-Sean twice and both times had a wonderful experience. The hotel is clean and well maintained, and the staff is very friendly. The location is perfect and next to many places to shop and eat.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
slcolfer, I am happy to hear that our location is convenient for you and that you enjoy the level of cleanliness and service that we pride ourselves on. Thank you for your continued loyalty and we look forward to your next visit. Kindest Regards, Jason Raney

"An excellent hotel"

5
03/12/2015

This is a wonderful hotel. Staff are friendly, hot cookies on arrival. The room was spotless and the breakfast amazing. It was about 20 minute walk from the beach where we saw the most amazing sunset.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
MollySpanner, Thank you so much for taking the time to share your thoughts about your experience here in Capitola. We wish you and yours a happy holiday season and hope to see you again. With Hospitality, Jason Raney

"Capitola, a beautiful sunset"

5
29/11/2015

The best Western PLUS at Capitola was fantastic. Blake and Steven were very friendly, professional and helped us have a fantastic stay. We ended up going to downtown capitola for dinner at Zelda's The fish and chips were fantastic. The parking is tought, but you can get good deal for parking accross the stret from Zelda's. we took some beautiful photographs of the sunset at the beach. You have to walk the beach and go to the wharf at night. it is so beautiful. Our check out the next day was easy and quick. we went to Twin Lakes state beach and had a wonderful time walking the beach to the lighthouse, awesome place, you will love to spend time at this beach.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Greg M, I'm very happy to hear that you enjoyed your stay with us and that Blake and Steve were able to make you feel at home during your time in Capitola. We hope to see you again soon and don't forget, the Capitola/Santa Cruz area has a lot more to see. With Hospitality, Jason Raney

"Great value and very convenient location"

5
23/11/2015

Excellent value for this well located hotel. Very friendly and helpful staff, well maintained and comfortable amenitites. Recommend for families, friends and business ... hope your stay is as enjoyable as ours was

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Michael M, Thank you so much for staying with us and taking the time to leave a review of your experience. I'm glad that everything we offered met your expectations. We do hope that you stay with us again soon. Kindest Regards, Jason Raney

"A great place to stay before running a 5 or 10 K Run"

4
10/11/2015

My daughter and I stayed at the Best Western the night before the Surfers Path 5K & 10K in Capitola. The hotel was in the ideal location for the start of the race and a short taxi ride from the finish. Steve at the front desk was nice to deal with and helpful with area information

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Russell S, I am happy to hear that our location was good for your race needs. We hope to see you again soon. With Hospitality, Jason Raney

"Not by the sea"

3
10/11/2015

A friend booked this hotel while we were touring California. It was comfortable and easy but not what we expected. It advertised By the Sea and it was quite a distance from the ocean. Loved the little village and will book there next trip.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Dear Dollybeach, I am sorry that you feel you were misled by our name. This is a common misunderstanding. We do not ever advertise ourselves as being "by the sea" in the sense that we have ocean views, we are actually eight short blocks from the Capitola beach and village. The name of our hotel is BEST WESTERN PLUS Capitola By-the-Sea Inn and Suites because we are in the city of Capitola By-the-Sea. That is the name of our home town. I apologize again that you mistook our name as a stated advertisement. I am glad to hear that you enjoyed our hotel for what it offers, like our complimentary breakfast, parking, and WiFi. We hope that you will stay with us again in the future. Regards, Jason Raney

"The very best!"

5
09/11/2015

Always welcoming and friendly, clean, close to The Hook and Pleasure Point, a couple of miles to Capitola. Shopping and a myriad of places to eat for any price range. Close to the Boardwalk and downtown...wonderful place to stay!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Gainer K, I'm very happy to hear that our location is so convenient for you and that you are happy with the rooms and service that we offer. We look forward to your next visit. With Hospitality, Jason Raney

"Two night stay"

5
28/10/2015

We stayed two nights. I liked that they offer free parking, wifi, breakfast and cookies at check in. Our room was clean and everything seemed new. The hotel was in a good location for the activities we were doing.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
MaRyJiM64, I'm glad to hear that you enjoyed your stay at our hotel and that our location was convenient to your planned activities. We hope to see you again in the future. Regards, Jason Raney

"One night refresher"

5
26/10/2015

Super easy place to stay! Everything is so convenient. Loved the sink outside the bathroom. Really convenient! Super comfortable bed. Only issue is the walls are a little thin. I had no problems tho. The hot tub and pool area are nice as well. Very easy to get around Capitola and Santa Cruz areas.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Gails2c, Thank you very much for sharing your experience at our hotel. I'm happy to hear that everything was to your liking and we look forward to your next visit. Kindest Regards, Jason Raney

"Great hotel for the chili cook off"

4
26/10/2015

Reserved this hotel, 8 rooms in advance. Hotel was clean, breakfast was mostly awesome. There was one breakfast where the kids all went down about 40 minutes before breakfast was scheduled to be over and there were no breakfast sandwiches put back out for those still coming in. The rooms were clean, grounds clean...everything went great accept at checkout as we drove home we were called and told that we would be charged $30.00 for a pillow that we did not even realize we had with us...we left my daughters pillow and took theirs on accident.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Clinton M, I'm pleased to hear that you enjoyed your stay with us. I did want to respond to your comments about the pillow that departed the hotel with you. I know that you said you weren't aware that the pillow had gone with you. But that does not change the fact that the hotel is out a pillow. It is our policy to charge for assets removed from the room. However, if you were to return the pillow to us, as you said you were planning to do, we would of course refund the $30.00 charge. I'm sure understand that we have a business to run. We look forward to the opportunity to return your pillow to you and get ours back. With Hospitality, Jason Raney

"Excellent value budget hotel"

5
25/10/2015

We're happy we stayed in Capitola rather than busier, more crowded, traffic-choked central Santa Cruz. We found this budget motel to be a great value and fine base for visiting areas from Davenport to Moss Landing. It's located in the heart of Capitola, so don't expect sea views or a short walk to the beach, despite the town's proximity to the ocean. The drive to the ocean was short, though, and we were rewarded with sightings of dolphins, sea otters, and sea lions. On arrival at the hotel, we were greeted warmly by the woman at reception, offered still-warm chocolate chip cookies and a useful town map. The parking lot was at the rear of the motel, and had its own, secure hotel entrance, for which you needed a card key to open. Luggage carts and an elevator were located on the other side of the door, making it easy to unload and transport luggage to one's room. The room was very clean and large, with a comfortable king-size bed, mini-fridge, room sink and microwave. Parking and WiFi were also included in the modest room rate, and the WiFi worked well. The cable TV offered a wide range of channels. The motel was one to three blocks to many shops and restaurants and on one of Capitola's main streets, yet our room was quiet. We did a fair bit of shopping while here (Whole Foods, Trader Joe's, BevMo, pharmacy, sporting goods store, stationary store, etc.) and were relieved we didn't have to drive far or deal with much traffic. Breakfast was included in the modest room rate. We passed on breakfast, but there seemed to be a wide variety of choices, such as sweetened yogurt, packaged bagels, boiled eggs, instant oatmeal, sugary cereals, orange juice, herbal teas, Seattle's Best coffee, and so on. We would return if traveling to this area.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
PassarinhoAzul, I am so pleased to hear that our location was so convenient for you. I hope you really enjoyed both Davenport and Moss Landing as these are both on my list of favorite local haunts. We hope to see you again soon because the Santa Cruz/ Capitola area has a lot more to offer. Sincerely, Jason Raney

"Looking forward to being back soon!"

5
21/10/2015

Staying here since 2009, once or twice a year on average, there is no need to look for another one. You guys are doing a great job, delicious breakfast, good coffee, very clean and spacious rooms, Capitola Village easy to reach, good restaurants in the neighborhood. Excellent proffesional and friendly staff!!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Michael K, Thank you so much for continuing to stay with us over the years. We very much appreciate your recognition and kind words and we will continue to strive to provide the level of service and cleanliness you have come to expect from us. With Hospitality, Jason Raney

"A review"

4
20/10/2015

The hotel is well maintained and the rooms comfortable. Check in and out were easy and the free breakfast was fine and adequate. The hotel is centrally located I and there is adequate parking, which is important in Capitola.It i9s not too far from the ocean and all togrther a pleasant experience.I would recommend staying there.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Peter M, Thank you so much for staying with us and taking the time to leave a review of your experience. I'm glad that everything we offered met your expectations. We do hope that you stay with us again soon. Kindest Regards, Jason Raney

"50 Birthday =)"

5
18/10/2015

We always love to be able depend on clean and accommodation hotel. This property is Best to stay by ocean city. We continue coming back in last 4 years. Friendly clerks and helpful. Close by to shopping mall and restruants.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Hapoy, Thank you very much for your continued loyalty. We are happy to continue to provide you with a room that you can count on being clean and accommodating. We look forward to your next visit. With Hospitality, Jason Raney

"lovely hotel"

5
13/10/2015

Our family of 6 loved the 2 room suite. The hotel is clean and the staff is professional and friendly. We enjoyed using the fitness room, pool, and hot tub and the breakfast was pretty good. This is our new favorite hotel in the Santa Cruz area.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Eleanor D, We are so happy to hear that you and your family enjoyed your time at our hotel. I hope that you enjoyed our quaint little town as well. The Capitola/Santa Cruz area really has a lot to offer and we hope to see you again soon. With Hospitality, Jason Raney

"Great value, clean rooms, conveniently located"

5
07/10/2015

Room was clean and furnished with microwave, small refrigerator, 2 chairs and table, two sinks (one inside bathroom and one outside), plus coffee maker. Beds were comfortable and bathroom was large. Breakfast was filling with various hot/cold cereals, waffles, breads/bagels/muffins, juices, coffee, tea, and various Jimmy Dean assembled sandwiches with meat, cheese, and egg. Rooms on the back of the hotel are the most quiet. Within two blocks of grocery stores and shopping center. Conveniently located within 1.5 miles of CA-1.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Mary M, I'm so happy that you found our level of cleanliness to meet your standards. This is something we pride ourselves on and have won a number of BEST WESTERN awards for. It sounds like you were pleased with our breakfast offerings and our location and we hope that you will come back and visit us soon. I did notice in your Room Tip that you indicated the rooms in the front of our hotel are adjacent to the main street. In actuality, our hotel was designed with our proximity to 41st Avenue in mind. The only spaces in the hotel that are adjacent to the street are our lobby, business library, breakfast room, and conference room. None of our rooms are up front, facing the street. This allows us to ensure that all of our guests can get a good night's sleep. Kindest Regards, Jason Raney

"Weekend Stay"

4
06/10/2015

Comfortable stay near the business district of the busy part of Capitola. Near the ocean and the small hamlet of Capitola Village. Restuarants and shopping convenient and not too far off Highway 1 freeway.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Rick R, I'm happy to hear that you found our location to be convenient for your stay. We hope to see you again soon. With Hospitality, Jason Raney

"Very Beautiful, great location"

4
02/10/2015

Rooms were beautiful, grounds nicely appointed. Location to the beaches, restaurants and shopping was great! Continental breakfast didn't offer protein choices, just waffles, pastries, fruit, cereal etc., which didn't work for us :-(

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Michelle C, I'm pleased to hear that you enjoyed our rooms and landscaping and that our location was conducive to what you wanted to do during your visit to Capitola. While we may not offer a cooked to order menu for our breakfast menu, I am sorry that you overlooked our protein options. We do offer hot Jimmy Dean breakfast sandwiches with bacon, sausage, and ham options as well as hard boiled eggs. We do hope to see you next time you are in town and if our breakfast is not what you have in mind, we are more than happy to make recommendations for some great local options. Kindest Regards, Jason Raney

"Clean rooms, great service, decent pricing."

4
30/09/2015

I stay at this hotel when working in the area. It offers good access to beaches, shopping and restaurants. Coffee service is above average (Seattles Best). Get a room on the back side of the building to reduce road noise from 41st St.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Rick F, Thank you so much for continuing to come back to our hotel when you are in the area. It is our pleasure to provide the level of service and cleanliness that you have come to expect during your business travels. I'm glad to hear that our location is convenient for you and that you enjoy our lobby coffee. I would like to invite you to stay in one of our rooms towards the front of the hotel as you will find that the hotel was built with our location in mind and there are no rooms facing 41st Ave having been designed with our guests' peace and quiet in mind. We look forward to your next visit to Capitola. With Hospitality, Jason Raney

"Clean and Friendly"

4
23/09/2015

Clean, friendly, and excellent location. The staff at this location are always friendly. The location is a short walk to the ocean and some of the best surf spots in Santa Cruz. I have stayed at this location 5 times with great consistency.

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Scott F, Thank you for your continued loyalty. Make sure that you are calling the hotel directly for your reservations because we do make an effort to take special care of our loyal regulars. We can't wait till your next visit. Regards, Jason Raney

"Exceptional Inn"

5
22/09/2015

Ok , so we checked late and greeted by a most friendly clerk. Immediate observation..very clean and organized. The room was excellent in everyway(mini suite). The morning mini breakfast was very good as well .Great location. Cleaning staff was very good. Blake was our front desk clerk during day was helpful, engaging and was their for any nee3d. Thank you Blake! Bottom line the Inn By-The-Sea is a winner! It is obvious the owners care about their guests!

Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Peacock1_12, Thank you so much for staying with us. I'm so happy to hear that you found everything to your liking. Blake very much appreciates you kind words and we all look forward to your next visit. With Hospitality, Jason Raney