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Best Western Hotel Beach Dunes Inn, Marina

3.5/5  - basé sur 780 notations.
3290 Dunes Road, 93933-2005, Marina, United States - See map
Best Western Beach Dunes Inn - Enjoy the beachside views of our Marina, CA hotel. The Best Western Beach Dunes Inn is ideally located in the center of Marina. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Beach Dunes Inn! Monterey, CA hotels are surrounded by the best of California like golden beaches and great dining, and our Marina hotel staff goes above and beyond to make your stay pleasant. Are you looking for the best hotels near Monterey? Welcome to your home away from home. At our Marina hotel, guests are just a short drive from the best of the city. We're across the street from a state beach, and within a 10 minute drive to Monterey Bay Aquarium, Cannery Row and golf courses. As the closest Best Western to Laguna Seca Raceway, speed lovers especially enjoy staying at our property. Marina, CA hotels also boast the friendliest staff in California. California State University Monterey Bay (CSUMB) is in the neighborhood, and our Marina hotel regularly hosts students, their families and visiting faculty and staff. Business travelers with Dynergy Power Plant in the nearby city also depend on us. The nearby Salinas Sports Complex hosts youth and adult soccer, baseball tournaments and other sporting events. Service men and women with the Naval Post Grad and Defense Language Institute in Monterey also regularly stay with us. From the Concours de Elegance car show to Pebble Beach, there's always something to do near our Marina hotel. Car and motorcycle races at Laguna Seca are always a blast, and the AT&T® Pro Am brings in fans from around the country. Whale watching, deep sea fishing and ocean diving are favorite water activities. Hang-gliding, exploring beaches, mountain biking and walking trails at the Wildlife Preserve are also options. Near our Marina hotel, guests can enjoy Fisherman's Wharf or the quaint town of Carmel while enjoying our affordable prices, the Salinas Air Show and Rodeo, and the Castroville Artichoke Festival. Cycling and running marathons like the Sea Otter Classic and Big Sur Marathon are popular. The Moto GB Superbike Annual Race is another favorite. Book your Best Western Beach Dunes Inn room now.

Best Western

Hotel Beach Dunes Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 780 guest reviews
NOTE ISSUED
Excellent
178
Very Good
268
Average
187
Poor
93
Terrible
54
REFER TO NOTICE
Business Business
75
Couples Couples
197
Family Family
365
Friends getaway Friends getaway
62
Solo travel Solo travel
42
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very noisy hotel"

2
29/10/2018

This hotel is very close to the main road and not at all sound proofed. Noise from other rooms was an issue too. Try and stay upstairs so you don't hear people above you. There is no fridge or microwave in the room. I would not stay again.

"Good for a group"

4
21/10/2018

My second stay at Best Western Dunes. Once again attending a car event. I have found the staff frendly and helpful. My room was not fancy but clean. Breakfast is a bit dispointing, but nice to have. Note make reservations early for best price.

"Good location; poor housekeeping"

2
17/10/2018

Pros: the location of this hotel is very convenient to both the highway and the beach. From the hotel to the entrance to the State Park beach access parking lot and restrooms is about a 10 minute walk. There is also a small but nice jacuzzi pool by the lobby, and the free chocolate chip cookies were nice. Cons: the housekeeping for the room we stayed in was most definitely sub-standard, and the response from the front desk was completely unsatisfactory. Long dark hairs were found on the bathroom floor and stuck to the inside of the bathroom door; there were long dark hairs on the folded hand towels (no bath towels were provided); dresser drawers contained a pair of socks and magazines belonging to a Mr. Bennett of Oregon; and an empty Gatorade bottle was found under the bed. All of which makes one question the overall cleanliness of the entire room, and whether we even had clean sheets! When these issues were reported to the front desk, the response was that the housekeeper had a lot of rooms to clean, she was overwhelmed and had been given the day off - and in any event they generally don't clean the drawers, and that they were keeping a list of people who trashed the rooms and they would not be allowed to stay there again (note: this was not a case of a room being trashed but rather just not cleaned adequately). They did offer to move us, but by that time there didn't seem to be much point ... we had already unpacked and presumably the same individual might have been responsible for cleaning a second room as well. There are other hotels on the same street and within a few feet of the Best Western which you might consider in the alternative... the Monterey Beach Dunes Inn is next door and The Sanctuary Beach Resort is across the street. And check prices online before you book. We paid $124.54, but as I write this review the online price is substantially less.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I am pleased to read that you enjoyed our location and its proximity to Marina State Beach. However, the issues you write about have me concerned. The hotels staff issues are not of our guests concern and I will address this with the staff at the front desk. Our burden is not yours and I will have this corrected immediately. I will also share this review with the staff during the next training meeting to provide an example of how paying attention to detail is so important. I understand that there are other options in hotels in the area but I do appreciate you choosing Best Western Beach Dunes Inn and hope that you give us another chance to provide you with a more comfortable stay.

"Walking distance to beach, but..."

2
16/10/2018

Our room had not been vacuumed, there were crumbs and debris on the desk, there was hair on the bathroom floor and in the bathtub. Our room was never vacuumed during the three nights we were there. The water is on such tight flow restriction that it's like there is no pressure and takes for EVER to rinse the soap off. There's only one ice machine and it's down by the lobby, in other words, hugely inconvenient. When the toilet paper ran out housekeeping never replaced it. When the kleenex ran out housekeeping never replaced it. The bathrooms are very tiny and hard to negotiate. No swimming pool, and the hot tub jets do not work.The hot tub is very small and has recently been repaired with a caulking material that rubs off on your swimming suit and on your skin. The hot tub hours are noon to 10 p.m., not very conducive to relaxing after a fun day at the beach and dinner out. The breakfast bar area is very small and cramped and always overcrowded. They have Chinet paper plates, good for them, and super flimsy small cheap plastic silverware, essentially useless. They have hard boiled eggs in little individually wrapped pouches, good for people who need protein. The beds are small but okay. There's no safe in the room. Marina state Beach is walking distance away.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I sincerely apologize that you encountered all of these issues while a guest with us. I will make sure and share your feedback with the housekeeping staff. Unfortunately there is not much we can do about the water pressure since the fixtures we use are required by the City of Marina. I will have the maintenance crew look into the spa issues but as for the hours we set them the way we did because of the proximity of the spa to the guest rooms. We do not provide a safe in the room but we do have safe deposit boxes at the front desk for our guests to use free of charge. We have extended breakfast hours to accommodate our guests and we encourage guests to come early to avoid the rush at closing. Thank you taking the time to leave a review of your stay with us. Your feedback is appreciated.

"Clean and comfortable"

4
13/10/2018

Stayed a night playing at CSUBM. Check-in was prompt. The room was clean, large and quiet. Didn't hear a sound from the freeway nearby. Lots of parking available. Breakfast was typical but appetizing. Good service.

"Good stay on the way to Big Sur"

4
07/10/2018

Stayed for one night while traveling from San Francisco to Big Sur. Nice hotel, clean and comfy beds, quiet and close to the beach. Many options to choose from for breakfast. Check in and check out was fast and the front desk was very welcoming. We were traveling with an infant but they did not have cribs so bring your own. Recommended for a quick stay!

"Great place!"

5
27/09/2018

This hotel was great in every way except one exception. It was right by the highway and being that it's an older hotel, the walls are thin, that being said I always bring earplugs when I travel! So never bothered me! They also have them at the hotel desk if you need them! The courtyard and grounds are well maintained, and our housekeeper was amazing! Our room was top notch cleaned everyday and we were there for a week! We stayed on the 2nd floor which there are stairs and no elevator, but even with my leg issues I still was glad we did the 2nd floor. It's a quiet area except for the highway and away from the hustle and bustle which we liked! Beach access within walking distance! It could have been quieter at other end of building away from highway but we were still satisfied with our room location. The hotel staff was always friendly and the breakfast wasn't bad. They had pancakes, waffles, scrambled eggs, sausage, and biscuits and gravy on some days, yogurt, donuts, breads for toasting, muffins, had boiled eggs, bagels & cream cheese some days, coffee, juice, oatmeal, 3 kinds of cold cereal, and fresh fruit. They had fresh fruits for waffles too and whipped cream! The staff person who does the breakfast was awesome! Kept things clean and well stocked! Thanks Best Western for a great stay! We will definitely recommend you and if we ever get back there again would definately stay there again!!

"Best Western Beach Dunes Inn"

5
26/09/2018

Very nice and comfortable accommodations. Friendly and attentive staff. Especially Lauren, who was very helpful with information about the area and things to do and see in Monterey and Carmel. Affordable. Comfortable, short walking distance to the beach.

"Decent place to stay"

4
23/09/2018

The front desk is not open 24/7. Would have been good info to know since we had to check out very early and needed a detailed receipt for work purposes. But they did email the receipt. The only other issue we had was that my moms room key entry didn't work most of the time. Otherwise all good and nice place to stay.

"Close to the beach and Montery"

4
21/09/2018

Spent 2 nights. Close to Marina State Beach which is quiet. Staff very professional. Room clean and tidy. Breakfast was good and well presented. Does have hot tub and play area for children. Close to shopping and restaurants. Will stay again when in the Monterey Area.

"No microwave. No refrigerator"

3
18/09/2018

I haven't stayed in an economy Hotel in years that doesn't have a microwave or refrigerator in the room. But this one didn't. There was plenty of space for one, but nothing. To chill a carton of milk I had to pour ice in the sink. Good location. Only a few miles up the road from Monterey. Nice hiking on the nearby Dunes, if that's your thing. Room was reasonably comfortable. Good cable TV. Workable high-speed internet. Staff was friendly.

"Nice property but quite dated in many ways"

3
28/08/2018

I arrived last Sunday afternoon to spend a week in Monterey for their world famous 'Car Week', paying an extreme premium for this priveledge - literally - to the tune of $377.00 per night on peak nights (AAA rate no less) - a large sum of money for what truly amounted to a $70 motel room. Hard bed, dated furniture, musty, 'wet carpet' for odor in both rooms I occupied. (Switched because I needed a different room type nd first room had rattling climate control unit). Staff is great. Cannot emphasize that enough. Manager, front desk, housekeeping, etc. All hard workers and super friendly. But this property needs one heck of a facelift. Right now it looks like circa 1990!

"Uninspiring but clean. "

3
27/08/2018

Quick check in, close to beach. Didn't start well with broken a/c and broken lamps. Old and tired again like most USA hotels on our trip. Noisy a/c when it started working after maintenance visit, dark room due due faulty lamps. No safety deposit box, tiny bathroom. Reasonable breakfast choice, free parking, outside hot tub, good Wi-fi.

"visiting CSUMB for beginning of year"

4
26/08/2018

it was my first stay at this hotel in my trips to Monterrey. It was exactly what i expected. Clean and friendly hotel. Did not wonder around the property. Right next to the dunes I will definitely stay there again.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
It was our pleasure having you as our guest. We are elated to read that you enjoyed your stay and that you plan to return. We hope to see you soon.

"Best Western Marina, CA"

4
25/08/2018

This is a great place to stay, for a reasonable price, if you are visiting Point Lobos, Carmen, Monterey, Aptos, Castroville, Watsonville, and Santa Cruz.I go whale watching in Moss Landing only 10 minutes away.I will stay there again.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for taking the time to leave a review of your recent stay. I am so happy that you enjoyed your stay with us and look forward to your return.

"Ok hotel, poor customer service"

2
09/08/2018

The person running the front desk was snarky and dismissive when asking about the wifi, generally came off as annoyed that she was working. The beds were ok. The shower head was loose and coming out of the wall and the shower curtain was filthy and had weird streaks on it. Didn't feel clean. Tvs were also super small.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I would like to start with my sincerest apologies regarding the staff. We take pride in our excellent customer service skills and I am concerned that we fell short with you. I will speak with all of our front desk staff about this feedback. The maintenance issues were reported to the front desk and are being addressed before the room is rented to another guest. I apologize that the TV did not meet your size expectations. Your satisfaction is important to us and we hope that you will allow us another chance to provide you with a more pleasant stay

"GREAT price for such a great location"

4
07/08/2018

I stayed her last week with my sister because we wanted to spend a day in Carmel and a day in Monterey. This hotel is cute .. a little dated but close to the beach and close to the places we wanted to visit. We stayed two nights and really enjoyed ourselves. Check in was pretty easy .. the gals at the front desk were very sweet and helpful. Continental breakfast was good... plenty to choose from but the kitchen staff not helpful or friendly at all. I will still stay here again and looking forward to the next visit to the coast.

"Average 3-star hotel"

3
02/08/2018

This Best Western is a pretty typical 3-star hotel with decent value for the price. The rooms are average size and quality, clean and comfortable. The breakfast was pretty average with a good selection of self-serve eggs/bacon/pancakes/waffles/toast/cereal/coffee/juice, though very crowded on both days that we stayed. There is a hot tub but no pool. The beach is just a couple of blocks away.

"Good stay near the beach"

4
29/07/2018

We stayed here for a day, it's near the beach - just walkable distance from the hotel. Rooms and restrooms are neat, we didn't have any issues. Breakfast was okay, Wifi speed also was okay. Front office staffs were helpful and friendly.

"Supply and Demand"

3
29/07/2018

We were attending a wedding in the area and this was one of the few spots that did not require a two night stay. This is your basic Best Western. Clean, comfortable and efficient. With the basic thin walls. Their location in addition to the premium time of year allows for price gouging...errrr, seasonal pricing. If you are a light sleeper request a room away from the freeway and/or ask for a free pair of ear plugs that they gladly provide!

"No frills, basic amenities, horrible lighting, broken items throughout"

2
23/07/2018

This hotel is located pretty far out, the beach near the hotel was ok. The lighting in the rooms were some of the worst I've ever experienced. I walked outside to put on my makeup. The drains were broken in both the rooms we were in, a defective motion sensor light kept going off every 15 seconds (we timed it) If you're looking for an average, mediocre off the beaten path hotel, this will suffice. It was great, it wasn't terribly expensive, comfort was average and location was pretty far out from where anything was going on.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for your candid review. We appreciate your feedback

"Great Hotel - Great Location"

5
14/07/2018

My son and I were traveling for fun over his summer vacation. We randomly picked this hotel based on the location as were driving south on the CA coast. We arrived around 10 pm. The gal a the front desk was friendly The next day when we went for breakfast in the lobby, the staff was friendly and helpful. The hotel is located next to sand dunes. A short walk takes you to a path that leads right to the beach. This Best Western I would have to say is one of my favorite hotels! Highly recommend!!

"Good location"

3
12/07/2018

We stayed one night only, arriving late and leaving relatively early so we did not use any of the hotel facilities. The hotel was clean but I found our room a little dated and shabby compared to the other Best Western hotels we stayed in during our trip to California. Having said that, it was good value for the money so I would stay there again.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I am pleased to read that you enjoyed your short visit with us. It is always nice to hear from another satisfied guest. I hope you are enjoying your summer and hope to see you on your return.

"lovely time"

5
21/06/2018

two weeks ago we stayed at the bw on the right side of the motel it was very clean and the furniture was very shiny it look like glass..the really nice housekeeper Melissa served us for two days and was wonderful..she really knows and cares for her job and others..the breakfast was so good and so much to choose from..great service in there and the front desk lady Lauren was excellent...It a great family hotel and I will see them next year..thank you for your time..

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
It was our pleasure to have you as our guest. Thank you for taking the time to review your recent stay with us and share your wonderful experience with others. We hope to see you again soon

"Beach side beauty"

5
21/06/2018

This hotel is really fun. There is an area for the children to play. It is within walking distance to the beach and the flowers smell wonderful. We had a delightful stay. The staff were very helpful with an early check in. We were close to shopping and a short distance to the Monterey Bay Aquarium.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for your wonderful review. We are so happy to read that you enjoyed the hotel and its location. Your feedback is greatly appreciated and we hope to have you back as our guest soon.

"Easy option"

5
14/06/2018

Easy to find off Highway 1. Very nice staff and rooms. Clean and comfortable. Breakfast was exactly what I expected. We arrived fairly late and were greeted with a smile and information about our room to make it easier to avoid stairs.

"Lovely"

5
13/06/2018

Small cozy hotel with view to the dunes. Very close to malls and attractions. Verh scenjc road driving there. The rooms are old but in neat conditiom, they offer more amenities than an average hotel. Friendly staff and very simple breakfast.

"Old buildings"

3
28/05/2018

Spent two nights on a Holiday weekend and spent more than four hundred, so consider that with following comments; large room with two double beds, nice furnishings, extra small bathroom, and good size counter with sink (in room). The buildings are obviously old, as the sound from neighbors goes right through walls and floors. Count yourself lucky if your neighbors are of quiet nature, but bring your ear plugs just in case. The remote wasn't working. Watch out with a hot bath, as the water temperature is set (too) hot. The breakfast room was too small, on both mornings, for the crowds, families, that gather, for the reasonable offerings. For good coffee, look elsewhere, or bring your own (as we did) so you can make it in your room. The common bathrooms were very large and tastefully painted and furnished with art; would definitely recommend those.

"Budget hotel close to beach"

3
20/05/2018

Our first impression of the property was that it was not as close to the ocean as pictures suggest but still a fairly short walk to two beach access points one of which is very sandy and difficult to navigate. The room decor was dated and had a distinct odor. Breakfast room is fairly large and selection average. All rooms are accessed from the outdoors. Hotel is close to the highway so you get a certain amount of road noise, we found the hotel to be very quiet otherwise. Saw some whale spouts offshore.

"Noise room, and unfriendly staffs"

3
17/05/2018

Reasonable value, but it's kind noise. One or two of the staffs are not friendly. Close to express way, one needs to go other towns for services - Gas, Food, and others. I have no more comments, Enjoy your trip

"Hotel where you CAN afford to watch the sunset"

5
07/05/2018

This was a spur-of-the-moment trip and I got a super last-minute special, which cost about half the rate at a much more bare-bones motel with few amenities where I've stayed recently in Pacifica. This BW is not far from Hwy 1, but I didn't think traffic noise was a problem. Even more important, it is just a short walk from Marina State Beach, or you can merely go outside your room to the outdoor walkway and see the sunrise or sunset (all rooms face north or south). The grounds are nicely landscaped with grass, shrubbery, and flowers, and there is a hot tub which I never saw anyone use because the weather was never very warm. The lobby is nicely decorated in a Monterey regional motif with ceramic, glass, and odds and ends. It feels more like a hotel than a motel lobby and even has restrooms, something motel offices don't typically have. The desk staff was always helpful and pleasant. I had a double queen room a couple of doors from a corner stairway, but I did not hear comings and goings. It had a fridge but not a microwave. Bed was comfortable and I slept well; second bed was handy storage space. Armchair with hassock was comfortable enough but I didn't spend much time in it. Wi-fi signal was consistent. Many BWs have hot breakfast, which is a great amenity when you want to do other things with your time than search for a place to have some eggs or fruit. There was a self-serve pancake maker, mixed fruit, cereal, donuts, OJ, cranberry juice, and one day scrambled eggs, sausage, and bacon, the next scrambled eggs and biscuits and gravy. An attendant frequently checked on containers and general order.

"Beach fun"

5
04/05/2018

This was a gem hiding by the ocean. Our room was clean, quiet and comfortable. Access to the beach was about a 5 min walk for us. The breakfast bar was well stocked and had a good variety of items in it. I would not hesitate to stay here on my next visit to the area!

"Awesome place to stay"

5
25/04/2018

Donna is awesome. Melissa did a great job cleaning our room and Juanita served a wonderful breakfast. The hotel is so convenient and close to everything we need. This is our 3rd stay with Donna! And won't be our last.

"Adequate, not great"

2
24/04/2018

Beautiful exterior and lobby, dirty and worn room - the door and doorjam had grimy hand prints on it, carpet had crumbs on it and was worn in places and the bathroom floor was also dirty. Housekeeping must have bypassed our room too, which was unexpected. Breakfast was on par with other Best Western properties we experienced. The in-room was not plugged in on arrival, which we unfortunately didn't realize until the next day, so we lost some food. Overall not among the better Best Westerns we've experienced.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for taking the time to review your recent stay with us. I apologize for the refrigerator being off but it is an energy saving feature as a part of our "Green Program." I will speak with the housekeeping staff in regards to their lack of detail while preparing the guest room for the new arrivals. I am happy to read that you did enjoy the location and the grounds. We appreciate your feedback

"Check-iin nightmare"

4
17/04/2018

Stay was mostly pretty good, but one BIG problem: 20180412_085113.jpg My wife asked for a quiet room.The desk clerk gave us four rooms in less than 20 minutes. When we arrived at 216, the first one, we found it occupied with luggage, personal effects and more. Luckily we didn't get shot, but no one was there at the moment. We were forced to wait in line again to explain our predicament and got keys for 212, which turned out to be just above the jacuzzi occupied by several men with 2 cases of beer opened and already getting loud. Incredibly, we were forced to wait in line again, even though the clerk now knew she had a serious customer service problem. Didn't get her name. I'm not even sure where the 204 envelope came from- we weren't there. We next got a key for 235. As we were walking up to the door, the desk clerk came running up to us, saying that room wasn't ready. She then gave us keys for 237. Regards, George Miller

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Mr. Miller, I sincerely apologize for all of the mix ups during your check in. This is not how are staff is trained and please know that this was a rare and unfortunate incident. It is our goal to provide our guests with excellent customer service and an enjoyable stay. We will definitely use this incident in future staff training to ensure that this type of thing does not happen again. I thank you for choosing Best Western Beach Dunes Inn for your lodging needs and we hope that you will allow us the opportunity to provide you with a more comfortable stay the next time you are in our area.

"Friendly Hotel"

4
15/04/2018

We stayed here for 2 nights and we are a family of 4. The room was comfortable with 2 Queen beds, a large dresser, TV and mini fridge. The sink and vanity area had plenty of counter space. The bathroom contained the toilet and shower/tub combo. The bathroom was small however the shower was obviously newly remodeled with plenty of shelf space in the shower which was very nice for shampoos and soaps etc. The breakfast was plentiful and the food was hot. They served orange juice, cranberry juice, coffee, water, bread, bagels, muffins, cereal, fresh fruit, yogurt, hardboiled eggs, scrambled eggs, bacon, sausage, & potatoes. There's also a self serve waffle maker and an amazing instant pancake machine where you just press the button and a minute later pancakes come out on the side of the conveyor belt. The staff at the hotel was extremely pleasant and friendly. We checked in late about 9:00 p.m. on a Friday night and were greeted with hot cookies when we walked in the door - what a treat after a long drive! Everybody from the manager to the desk attendants to the assistant manager and housekeeping staff were extremely pleasant, courteous and helpful. The location of the hotel is walking distance to Marina state beach and we enjoyed watching paragliders on the beach. The hotel had very reasonable rates. This is not an upscale hotel but it is clean & comfortable and we will definitely stay here again.

"Not good"

2
04/04/2018

The beds were uncomfortable, bathroom really small. Room was small and not worth the price. We checked out after one night though we paid for two nights because of back pain from sleeping on the beds. The breakfast room was tiny/cramped and food was of poor quality and quantity.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I apologize that your accommodations and the hotel amenities were not to your satisfaction. It is our goal to make sure our guests have an enjoyable stay with us and it is disheartening to learn we failed you. I do appreciate you leaving your feedback and taking the time to leave your review.

"Great Beach Hotel."

5
03/04/2018

My family really enjoyed this hotel and its proximity to Marina Beach. Easy to take kids to the water and come back to the room without getting too cold. Staff was friendly and full breakfast was more than adequate. Close proximity to Moss Landing for fine dining, and to Cannery Row for tourist attractions. My family is already asking me to book again when the weather is warmer for longer stays at the beach. Access to fast food and Walmart down the road on the same exit within a half a mile if needed. Room was a little dated but extremely comfortable beds. Complimentary internet service was enough speed for kids to continue to play internet games.

"Monterey"

5
02/04/2018

Great hotel and the staff is very friendly and helpful.The breakfat was very good and plenty to choose from for the whole family. Its only a short five minutes drive to cannery row. We will be staying here again.

"Fair"

3
01/04/2018

I stayed for a few days in Feb for work and the price was very reasonable. The hotel is in need of an upgrade however it's safe and clean. The location is within walking distance to the beach and the breakfast was also a plus.

"Big and affordable "

4
22/02/2018

We stayed there 2 night and we liked it a lot, the room was gigantic, the only downside was no little fridge in the room and on the first night the ice machine wasn't working but we were able to get ice from the hotel right next to it the Monterey Beach Dunes Inn that belongs to the same owner. Breakfast was delicious, good variety.

"Trip to Monterey"

3
20/02/2018

Hotel needs to be updated, but for the $100 price for 1night was a good value for Monterey area. Walk to the beach, amazing restaurant across the street at “The Sanctuary” . Staff was super nice, and very accommodating to our requests. They get a Gold Star!! Rooms are noisy.. showers from the next room woke us up.

"Top notch breakfast "

4
15/02/2018

Great location, right on the beach. Rooms were on the older side but clean and well maintained. Highlight was the breakfast in the morning all the hotel regulars plus fresh ?? fruit, waffles and pancakes, eggs and sausage. Nice way to get the morning going.

"A gem in the Sand"

4
15/01/2018

Second time here to visit my Son and Daughter in law in Salinas. This is the deal of the day. I met the manager Donna and was impressed again with the desk staff who were friendly and helpful. The room was with a king size bed and a bath tub. Very clean as we checked it out from front room to bathroom. Was impressed that there were 6 pillows on the bed ranging from semi hard to comfortably soft. Donna's staff were hard at work around the property and everything was clean. I would recommend this property to friends and family. 2 blocks from the beach and the gateway to Monterey.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
On behalf of the staff, we are all pleased to read that you enjoyed your stay with us. It is our goal to make sure are guests are comfortable and leave us with great memories of their time in the Monterey area. We truly appreciate your patronage and hope to see you during your next visit to the area.

"Comfort by the Dunes"

5
11/01/2018

Nice place to stay. Location is ideal for walks on the beach. During certain times of the year whales can be seen from the Dunes. Very cool to watch. There are a few options for eating within walking distance.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for your review and we appreciate your feedback about the area. We hope to have you back soon

"Nice place to stay"

4
09/01/2018

Nice place to stay close to the beach. Breakfast was great. Room was clean. Our only issue was noise from kids in the room next to us at 12:30am that kept us awake for about 45 minutes. I would stay again though.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I apologize for the noise from the other guests but I am happy to read that this issue will not hinder you being a repeat guest. Thank you for taking the time to leave a review of your recent stay and hope to see you again soon.

"Great hotel"

4
05/01/2018

This place is off the beaten path. Its really walking distance from the beach. The breakfast in the morning is hearty. The rooms are large. Its great value. We were able to get to Monterey and Big Sur with in 20 mins.

"a few steps away from the beach"

3
03/01/2018

The hotel is a little old but only a few steps from the beach. They have a good complementary breakfast. There was no Fridge or MW in the room but you can use the MW from the main office. We spend most of the time watching the amazing sunset.

"Below average hotel.. very old.... no fridge"

3
31/12/2017

Very much below average hotel. Location is too far from the highway.... very old rooms... door locks not working good!!! No refrigerator!!! Below average breakfast!!! Quality of food is not that great!!! May be good for singles... couples please stay away!!!

"Close to the beach. an older motel"

3
30/12/2017

Stayed for one night on the way back to SFO. It was ok but by the freeway. Room is dated but clean. Good linens & towels. Note there is NO ELEVATOR but the lower rooms open to the parking lot. Staff pleasant and check in was quick. The Wi-Fi was good although the T-V had its moments but it was flat screen. Beds were ok. breakfast was the biskits & gravy....no jam or pb for the toast.oh well.

"Budget experience "

3
28/12/2017

Not very quiet and the beds were uncomfortable, thin walls. We had the misfortune of being next to an angry man who spoke loudly. Breakfast area was way too small for the size of the hotel, so it was crowded throughout breakfast hours and very chaotic, people pushing, no way to lineup, food would disappear as soon as it was put out. Looked like a good breakfast of sausage, eggs, waffles, potatoes, fruit, if you can get any. Very challenging if you have children. I would have been very disappointed if I had paid full price. The room was listed at $150+ cdn/night but I got it for about $80. It was mostly worth it for that. It was comparable to nice budget motels I've stayed at and it was clean. I actually had a better experience at a Super 8 on the same trip. So, it's not a bad hotel, just not a $150/night hotel. I'd choose somewhere else next time, regardless.

"Do not use room 234"

2
26/12/2017

Recurring tonal ringing noise in room 234. Lasted for 5-10 minutes and occurred throughout the night. Other than that thete was no traffic noise despite its location next to freeway. Staff, cleanliness, comfort of bed was fine.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I apologize for the noise issue you had in the room. Please know that since your first report we have isolated the issue and have rectified the problem. I would hope that you would stay with us again in the future so we may provide you with a more comfortable stay.

"Enjoyed our stay"

4
14/12/2017

We needed a little break from smokey skies so we came up to Marina. We enjoyed our stay at Best Western. Pleasant surprise. Our little guy also liked the little playground outside. Only short walking distance to a beautiful beach.

"Average Hotel. Great Staff"

3
08/12/2017

Although there was nothing remarkable about this hotel the service was excellent and they allowed us to switch rooms to a more desirable location. The breakfast was good and included eggs and sausage/ bacon. I also liked close proximity to the beach.

"we were pleasantly satisfied"

4
30/11/2017

We came across this place while going out to dinner at a nearby restaurant and as we really like the Best Western Hotels decided to stay an extra day on our small trip to the Monterrey Bay/ Carmel area to see how it would work for future trips there. It was exactly what we were hoping for and we also got to explore the cities of Marina and Seaside which we had never done. Wonderful.

"For leisure travel and business travel."

5
28/11/2017

I like this property for the professional, friendly, accommodating.The staff goes the extra mile. Hospitality, house keeping does a wonderful job in keeping everything clean. the breakfast room, to outside the property to inside the room as well. altogether a pleasant place to stay. Quiet, location is great, easy on, easy off the freeway.

"Good location"

3
27/11/2017

The best part of the stay was the beach , Right next to Marina state beach , beautiful location, walk down the beach. Room was okay , could be a little cleaner , a refrigerator would be appreciated and modern decor would be nice. The place makes up for it with breakfast offering a little more than some with eggs, bacon , waffles and potatoes and ofcourse the usual cereals and fruit. 15 minute drive to the aquarium.

"Great value"

4
19/11/2017

This was the second time we have stayed at this inn and it did not disappoint. For the price, you can't beat the quality. Rooms were decent and the breakfast was generous--even offering waffles, eggs, bacon and potatoes. One morning they had biscuits and gravy. All these options in addition to the standard continental breakfast. The staff were very friendly and helpful. We will be coming back.

"Ok."

3
15/11/2017

The hotel was ok for the rate. Check-in and out was swift and breakfast was good. Location is optimal, close to Walmart and walking distance to beach. We experienced great service, but will reconsider due to quality of cleanliness and rooms.

"Awesome Location"

5
14/11/2017

The hotel staff went above and beyond during our stay. The hotel is located a short distance to Monterey. The remote feel and view of the dunes is incredible. Room price was extremely reasonable. We will definitely stay here again.

"Comfortable stay"

4
07/11/2017

It is a clean room with the marina state beach being round the corner. It was good value for money. There was a decent collection of things for breakfast. The only feedback I had was that the coffee machine at the breakfast is not very good and adds a lot of hot water making the coffee terrible. So we just went back to the room and made some decent coffee. If they can replace it, that will be awesome. The front desk always had coffee and when i checked in the whole place smelled of freshly baked cookies. It is close to a ton of restaurants which is convenient as well. Overall, I would totally recommend this place.

"Nice beach hotel"

4
03/11/2017

Conveniently located, rooms are nicely presented, breakfast was average and fair for the price paid. The best point is that the hotel is located close to a wide sandy beach. Highway is quite close but it wasn't noisy and sleep was comfortable. I can recommend it highly as a stopover. We stayed 3 nights without any problems.

"Terrific beach location"

5
01/11/2017

Nice, clean hotel. Within walking distance to beach. Very helpful site manager and staff. No pool. Jacuzzi available. Within driving distance to Monterey, Carmel, and beautiful scenery along the coast.

"Not a 3 star hotel"

2
31/10/2017

Luckily we were only here for the night. The window wouldn't close in the first room we were in, however, we were given another room with no problems right away. The hotel seems old and hasn't been updated in a long time. It's located right near the beach, which is a positive if that's what you're looking for. Not the kind of place you want to spend time in. The rooms have a funky smell and the kind of creepy carpet you see in old hotels. The breakfast was fine considering it's free.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for your feedback regarding your recent stay with us. I am pleased that your enjoyed the location and the complimentary breakfast however I am concerned that the accommodations did not meet your satisfaction. We have some changes coming in the near future and hope you will stop in and see us again when you are in the area.

"Needs updated beds"

3
29/10/2017

Beds were old and hard need replacing. Location was great. Close to the beach. Friendly Staff, good breakfast. Price was great. Pipes need fixing too, any time we or our neighbors used any source of water the pipes would bang. (not cool when you are sleeping and get woken up.

"good value"

4
27/10/2017

i wasn't looking for a special place to stay, just a place to sleep after hard days. this is not super fancy but good. tv was not satisfactory, no sound on several channels. didn't work for the World Series.

"Great location"

4
26/10/2017

I would give 3.75- if I could. It's a basic 3 star hotel. Very clean and very good breakfast. I like that they have a hot selection and lots of fruit. It takes about 15 minutes to get to The Monterey Bay Aquarium and about 10 minutes to Moss Landing (Sanctuary Cruise-whale watching *best ever. And Phils Fish market-awesome Ciopino). Front desk staff always friendly. The freeway can be noisy- so bring earplugs if you're a light sleeper.

"It's ok. Not great."

3
19/10/2017

It's ok! Not great! The seem to have fixed the reservation issues. I got a room this time. Last time I had my confirmation number and they said they never heard of it. So I had to stay at the crapy hotel next that are Affiliated with. This time the room was dirty. 3 out of 4 towels were dirty. I found hair in the bed that looked. Like it had been made up after someone slept in it. Breakfast looks like a hospital room. Not pleasent. I've stayed here a lot. I'm less impressed every time. I think it was my last stay.

"Fantastic"

5
19/10/2017

This is truly one of the best Best Western hotels we have stayed in. It is in close proximity to anything you would want to do in the Monterey Bay area. The rooms and hotel in general are kept in the best condition and a full breakfast on the road is indeed a big bonus. They are literally walking distance from a state beach with a beautiful view. We did have a prob with the satellite TV provider but the staff had it resolved in a timely manner,

"Great staff/Value"

4
18/10/2017

Everything was excellent. Staff was friendly and helpful (especially Arlene). Only negative was the poor internet connection. I will stay here again when in this area. Conveniently located right off the highway and a decent walk to the beach.

"Room cleanliness gives you the itches!"

3
16/10/2017

I have not stayed in a motel for a long time that the room was this dirty. Items left in the refrigerator, dirty wash cloth on the floor in the bathroom, dirty spots on the sheets from previous guest. Other than that, breakfast was OK.

"Just Off The Beach"

4
16/10/2017

Had a good experience with the well located facility. Would recommend. Although, it was pricey with some race event at Laguna Seca which I was not interested in attending. We wanted to get out of the smoke in Napa. With work shut down, I went to a wedding too.

"Walking distance to the beach"

4
12/10/2017

The price for this hotel is very reasonable. The beds and pillows were very comfortable. This was the first hotel where I've used the iron that was actually decent. The carpet seemed very dirty. If I checked in earlier I would have asked for another room but it was so late I didn't want to bother. I just walked around the room with my shoes.

"Excellent hotel stay for the price!"

5
11/10/2017

We were uncertain what to expect when we booked this hotel. We were pleasantly surprised with everything! The room was very clean and very nice. There were lots of nice touches including extra coffee and cups with the coffee maker. Pantene Shampoo, bath mat. Towels were nice and large enough to wrap around. Breakfast was more than we anticipated - full breakfast with lots of continental items. Lauren at the front desk was super helpful - check-in and out was fast and simple. And hotel was close to the beach. I would highly recommend to anyone looking for a decent hotel for a great price!

"Very pleasant stay"

5
10/10/2017

Stay was nice, rooms were clean and the staff was very friendly and helpful! Was nice having the beach so close you could walk to it. Hotel was right off the freeway so that made it very convenient to get around.

"Disappointing and made us sick"

2
09/10/2017

We stayed in unit 118, which should not be rented to guests until the problem of mold, mildew be corrected. We knew this was a no frills hotel, but expected the usual Best Western standards of a decent place to stay. The staff was courteous and efficient, the location great,which is why I gave it any stars. The room was horrible. Upon first entering, my husband noticed a musty smell. We also could hear the highway. We assessed that it would be ok since we were going to be out most of the time anyway. When we went to bed, the night got cool and we turned on the room heater. We awoke sneezing, with irritated throats and basically not feeling well. It was either be cold or be sick. So we turned off the heater. The other issues were the walls are thin, the doors to the rooms are close together. Our neighbors kept knocking on their door late at night and then again, starting at 6 am. It sounded like our door, so we would have to get up to see if it was. We could also hear plumbing being used in other units, the highway traffic and other guests talking. The bed was uncomfortable which added to our discomfort. We informed the hotel staff of the problems and although she offered to move us to a different room, we chose to leave. My husband had to take allergy meds and we chose less activities the day following this awful night due the lingering effects of the mold exposure. Thank goodness for the ocean air!

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I sincerely apologize for the inconveniences you experienced while a guest at our hotel. I am pleased that you enjoyed the location and the staff provided you with customer service. I wish we were able to provide you other accommodations to retain you as a guest but I understand sometimes it isn't possible. Thank you for taking the time to leave your feedback.

"No frig, free breakfast"

3
09/10/2017

No frig, free breakfast are the minus and plus of this no-frills facility. There is nothing else much to say about it. My room was aesthetically blah. The location of the building does not take advantage of its location near the beach -- no views.

"Not the same as last year."

3
03/10/2017

I stayed there last year (2016) and enjoyed my stay. This year, although the staff was overly accommodating the room was in bad shape. The outlet by sink was shorted out and melted, thick dirt on top of the light switch by the sink and mildew in the bathroom which made the room smell unpleasant.

"Satisfactory, but nothing special"

3
02/10/2017

This hotel was only "OK." For the price it demands, I'd say it wasn't worth it, but we were in a pinch so we had to stay here. Breakfast would have been a good option, had it been stocked, but it wasn't. Most of the products were missing or had run out. The room itself was OK, with "messy, rushed renovation" being the predominant theme.

"Left alot to be desired"

2
02/10/2017

Very uncomfortable beds. We had to change rooms because the smell in the first room was terrible. The breakfast was below expectations. The staff were helpful and accommodating. The walls were so thin we could hear the conversations in the next room.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I apologize that we could not provide you with a comfortable stay. It is our goal that each of our guests enjoys their short time with us. I am pleased the staff met your expectations and was able to assist you with finding a more suitable room for you. I appreciate you taking the time to leave feedback and hope that you will allow us the opportunity to provide you with a more comfortable stay in the future.

"Overall A Very Pleasant Place to Stay!"

4
26/09/2017

We will definitely revisit! The rooms overall cleanliness could have been a little better, but it looked as if maybe the room had not been stayed in recently. The staff was great, and the breakfast was fabulous as well. Close to the beach and to near attractions as well. Pleasant place to stay!!

"Another fine Best Western motel."

4
25/09/2017

I like to use Best Western, for their quality is consistent and the decor and pricing fits my budget. I like their location and the , they're usually one or two story. This motel was within walking distance of ocean and just off the freeway.

"Good Stay"

4
24/09/2017

There is nothing exceptional about this property, but it is clean, the staff friendly, and location near the beach if that's your thing. The free breakfast is well stocked and attended. A good value for travellers who just want a decent stay and aren't in need of lots of amenities. Would definitely stay again.

"Great location!"

5
16/09/2017

While this motel is nothing fancy (no workout room, for example) the location is terrific - right across from a park with great beach access. The room was very comfortable and quiet and the breakfast buffet was excellent - waffles, oatmeal, eggs, etc. Although it is right by a freeway, which is great for easy access, it is not noisy in the rooms.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for the wonderful feedback. I am pleased that you were able to enjoy the beautiful state beach across the street from the hotel and that the staff was able to provide you with a comfortable stay. We look forward to your return

"Awful"

1
14/09/2017

I've already said how awful! And I won't be returning to your hotels ever again! Making me write this again is beyond frustrating, you take advantage of peoLe like me, I travel a lot, now my son just started UCLA, I need to visit him, where do I stay?!

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I apologize that you did not enjoy your stay with us. I would like to address your concerns but I am unsure as to how the staff took advantage of you. You are welcome to contact the hotel and speak with the Manager regarding these concerns. I hope any issues can be resolved quickly and to your satisfaction.

"Good Value very close to beach and short drive to Monterey"

4
13/09/2017

Stayed at this hotel while visiting Monterey and Pacific Grove. The office staff was friendly and very accommodating! Rooms are what you would expect for a Best Western, clean, adequate size. Decor is slightly dated but not a problem. Very good continental breakfast. Room was very quiet despite being right next to Highway 1. It is a short walk to the beach and dunes. About a 15 minute drive to Monterrey. A very good value for the location and amenities. Room had a coffee maker but no small refrigerator.

"Location is great!!"

5
11/09/2017

Best western beach dunes is a wonderful place to stay. It is close to both highway 1 and a public beach. The front desk staff is great and their breakfast is filling. There is enough parking to not stress about returning late and not finding a spot.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I want to thank you for such a wonderful review. Its reviews like yours that let our staff know that all of our hard work is paying off. I am pleased that you were able to enjoy our beautiful location right across the street from Marina State Beach and that your stay with us was enjoyable. Our staff appreciates your feedback and hopes to accommodate you again during your next visit to the area

"Walking distance to the beach"

3
08/09/2017

We arrived late in the evening without a reservation, ( on the Best Western web page there were rooms available ), the front desk lady told us there are no rooms and when I showed her the web page she called her manager and some how we got a room at first floor. The room was clean but smelly, in the bathroom there was just one towel and no shower curtain. I went back to the front desk to get some towels and a curtain, and there was somebody else waiting for towels ( they didn't have enough towels). I waited for a while and I got them. My husband has to put the shower curtain on because there wasn't anybody to help. The shower faucet was leaking and the sound didn't let me sleep, I had to use two towels to stop the noise, one in the tub, under the faucet, and I wrapped the other one around the faucet... We noticed some tiny insects running around mostly by the bathroom. The breakfast was good but the dining area is small. The staff is very friendly and helpful.The best is the beach that is part of the state park. We had a nice long walk and we were treated with a great show: very playful dolphins and sea lions.

"GREAT LOCATION"

4
31/08/2017

We were meeting up with family and friends so wanted to be centrally located within the Bay. The facility was easy to find and very clean, great friendly staff, very knowledgeable of the area, good breakfast, good central location for the Monterey Bay. Local shopping, close to beach. The bed was way to firm for us and not much water pressure in the shower. Overall it was a great place to stay and would certainly stay again!

"Good easy stop"

4
27/08/2017

Uncrowded location with easy access for a quick overnight stop. Folks looking for more will like the beach access, great for walks and enjoying the ocean! Rooms and building look dated and tired from the salty air but the furnishings and fixtures are all updated and the beds are comfortable. I travel for business and I prefer the extra morning drive time and staying here compared to the alternatives in Salinas.

"Close to the beach .."

4
25/08/2017

The hotel was very comfortable and rooms spacious. We were on the first floor so had to get luggage up and down the stairs but this didn't detract from our stay. We had a lovely walk to the beach - water is freezing but again didn't stop us getting in! The hotel is relatively close to shops which was convenient to be able to get some refreshments and snacks to enjoy at the pool side in the evening. Breakfast was adequate with a variety of choices for everyone. The dining area is a little small for the size of the hotel so everyone ate in "relays" to be accommodated.

"Very good"

4
21/08/2017

The experience in this hotel was very good. The localisation near the beach is faboulous. I recommand this hotel. The breakfast was perfect and the personnel was ok. The room was very confortable. If i have to go again on the west coast of United States, i will come back.

"left a lot to be desired"

3
20/08/2017

staff seemed friendly but not very helpful. place is dated, cleaning staff not good at all. every day was a different amount of towels, some days short. one day with no soap left at all. was very expensive because of a car show i wasn't attending.

"disappointed"

3
17/08/2017

The location was fine. The condition of the room iffy, with repairman still in room fixing phone as we checked in. There were periodic pounding sounds (machinery?} There were ongoing road repairs also added to disappointment. Food definitely needed improvement, not at the level I had experienced before.

"Quiet city, easy to access."

3
11/08/2017

Nice quiet hotel, distanced from the beach, the crowds. If you are looking for a nice quiet place to relax with loved one, this is the place. Make sure to bring bottle water, wine, snack foods and a lot of love.

"nice room for price"

4
11/08/2017

The room was clean and the bed comfy. Had two queen beds and plenty of room to walk around. Bathroom is small but clean. Breakfast was surprisingly good since it says continental. Every morning there was a hot entree - scrambled eggs and sausage or biscuits and gravy along with fresh melons and stuff to put on the waffles. I would defintely stay here again.

"Not worth it."

2
09/08/2017

So not worth over a 100$ a night. I understand it is close to the beach.The room was not cleaned properly, we had no refrigerator in our room, but the room exactly the same next door did have one. The walls are not sound proof or thick at all and I could hear my neighbors fighting, so I got very little sleep. Maybe if the price was a little cheaper it would be a good 1 nighter.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I apologize that you did not have an enjoyable stay with us. It is our highest priority to make sure our guests are comfortable and it is unfortunate that we fell short during your stay. I appreciate your feedback and will make sure to share this with the staff in hopes to prevent any issued for future guests.

"Beach Dunes Inn"

5
07/08/2017

A comfortable and well located hotel. Considerate staff who went out of their way to fulfill our requests. I have been going to this hotel for about 7 years and have always found it comfortable and well located.

"not worth $200 a night regardless of location"

2
07/08/2017

Stayed 3 nights at $200/night. Room not cleaned, staff unable to put forth any effort to keep up with breakfast rush, and argumentative staff (housekeeping supervisor). Find another option for your money.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for your review and feedback regarding your recent stay with us. I apologize for the actions of the staff and that you felt we did not meet your expectations. We make every effort to make sure our guests have an enjoyable stay with us and it is unfortunate that we fell short in your eyes. I hope that you will allow us another chance to provide you with a more enjoyable stay in the future.

"Expensive"

3
06/08/2017

There is nothing special about this hotel. Nice to have a complimentary hot breakfast. There are no plugs in the hand basin or bath - they don't know why they do this, but they will supply plugs if asked. The hotel is hugely over-priced, but I suppose everything is in the Monterey area.

"Very nice"

5
06/08/2017

Great location. Great breakfast. Go to the breakfast early tho, because it go crowded later in the morning. Excellent place to stay. Walked to the beach the next morning and saw whales and dolphins. Relaxing.

"Not a great best western "

1
28/07/2017

This was the worst Best Western I've ever stayed at. If it would've been my first time at a Best western I would never stay in another one again. My favorite place to stay while traveling is Best western. This place is a dump. They did not treat us well with a three night stay they were very unattended to our room. The quality of concern was one problem but also the lay out of this place really sucks. I wanted a down stairs room so I could park by the room for unloading luggage. They did not tell me it would be literally down a huge flight of stairs in a courtyard. They do not have a clean up crew for messes that were outside our door of McDonald's French fries right in front of the stairs and I had told the maid about it and showed her. It was there for 2 days. We had to pick up the bag and push the mess aside to not step on it. The staff at the counter was rude on arriving and to busy to stop and talk. The manager was looking for something and treated her employee like she was dumb. Towels were still wet that the maid gave me to replace the old ones. Coffee was so weak I couldn't even taste it. The layout of the food was not easy to find the fresh fruit. It was in a basket against a area a trash can should be in. Overall it was the worst experience I've had as a Best Western customer. I tell you what. Save your money and find a cheap deal elsewhere. This place sucks.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Dear Donna M, I want to begin by thanking you for taking the time to write a detailed review of your recent stay at our hotel. I am saddened to read that all of these unfortunate issues occurred during your stay. Our staff prides themselves on their excellent customer service skills and we are deeply disappointed that we fell short in your eyes. Your feedback will be taken seriously and will not go unnoticed. We will take every effort to improve where we fell short in hopes to satisfy future guests. I believe this was an isolated incident and I hope that you will give us another chance to provide you with a more comfortable stay in the future.

"Sleeping well, shower smell"

3
27/07/2017

I had to close the bathroom door to keep from hearing the tub drip. The breakfast room was compact, but still able to maneuver around the other guests. The shower curtain smelled like mold, but didn't have any on it. Probably just needs to be replaced.

"Good Value for a Beach Hotel"

4
26/07/2017

Because we chose to stay just north of Monterey, the cost was lower and well worth it. We were walking distance to the rather windy beach, but it was nice. Breakfast was appreciated and easy. Bedroom and bathroom were both clean and the air conditioner worked well, which was very nice.

"Not a good place to stay"

1
25/07/2017

The location of the hotel is perfect, they need to clean it up and take pride in their place of business. That is all I have to say about this hotel. We paid to much money for this hotel and didn't like it at all. The pictures on the website are not how it looks today.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I sincerely apologize that you do not feel you received value for the price you paid for your accommodations. It is our goal to make sure each and every guest has a comfortable stay with us and I am disheartened to read we have not met your expectations. I am pleased to read that you were able to enjoy our wonderful location nestled among the 100 foot sand dunes. I hope you will visit us again in the future so we may provide you with a more suitable stay. I appreciate your feedback and thank you for the review.

"Great Location!"

3
25/07/2017

Nice location close to the beach but some upgrades need to be done. Basic room with not much amenities. Limited TV channel selection. Free breakfast is nice and also pretty basic. Beds weren't very comfortable as compared to other places I have stayed in the past.

"Worst Best Western"

1
24/07/2017

Room Had a musty smell and was very outdated. The bed was lumpy and there was a stain on our sheets. I don't believe room was cleaned well because there was an empty Sprite bottle behind our nightstand.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for your feedback and appreciate you taking the time to leave a review about your recent stay with us. I apologize that you did not find your accommodations satisfactory. I will make sure the housekeeping staff is aware of the oversight made in your guest room. It is our goal to make sure all of our guests have a comfortable stay with us and I hope you will return in the future so we may have a second chance to provide you with one.

"Location!"

4
18/07/2017

My partner and I had never visited Monterey and wanted to explore the area, without staying right in the bustle of Monterey itself. For us, this hotel was ideally located - just 8 miles north of Monterey - and very near the ocean. A 5 or 10 minute walk through beautiful dunes got us right onto a long, beautiful State beach park. Not a swimming beach - too rough and cold - but very nice for walking and sitting on a log. When we wanted to check out Monterey it was an easy 10 minute drive. Salinas, inland about 10 miles, is another convenient destination from the Beach Dunes Inn. Beautiful country! The staff was friendly and helpful with suggestions and directions. The bed was very comfy. Breakfast was unusually good for a hotel of this class - lots of options, including scrambled eggs, bacon, sausage, and waffles. If you book a room here, be sure to ask for one as far away from Hwy 1 as possible, as traffic noise could be a problem. Aside from that, the experience here is very quiet and low key. Highly recommended!

"Ok for a Quick Stop"

3
17/07/2017

Classic motel/motor inn experience. Check in was smooth and friendly, rooms were pretty clean and comfy enough for a 1 night stay. No real complaints but nothing really to praise here either. This place did the trick as a place to stay. Location is near the highway which is convenient for travelers but may be tough on light sleepers, so maybe for those light sleepers try to find a room further away from the highway? There was a jacuzzi/tiny pool which was empty and said to be out of order. For how long, I don't know.

"Great value, terrible noise"

4
17/07/2017

This was overall a great hotel for the price (booked on Hotwire), staff was friendly, and food was good for breakfast. Only complaint is that I could hear the people in the hot tub next door and the people in the room next door. Not that they were being terribly loud, the walls were way too thin.

"Value A++++"

5
17/07/2017

The room was about average, clean and quiet. However, the beach is right there! So close to the beach for a great price. Good breakfast in the morning, only con is that there is a small pool. Very close to Monterey and Pebble Beach!

"Race weekend"

4
17/07/2017

Great place to stay for our annual trip to the WSBK races at Laguna Seca. This is our third year of staying at this location; it's close to the track and freeway. The staff is super helpful and friendly. My only criticism is that the interior and exterior doors (or the ones I used) were dirty and need to be cleaned and painted. The rest of the hotel, i.e. room, grounds, etc. were in very good condition.

"Nice rooms, low on amenities"

4
13/07/2017

The rooms were nice clean and big. The beds were comfortable. Breakfast was great. They say they have a spa but it is just a small outdoor hot tub, not fun to go to when its cold. No pool, no gym, no food unless you drive around. No refrigerators in rooms. All and all just another road side hotel. Nothing "best" about it. Good for 1 night sleep 20 minutes from Monterrey or when on the road.

"Dunes Inn"

5
13/07/2017

Absolutely loved this hotel and staff. Unfortunately the hotel next door is the same name, just not a best western, so tried to check in there first. Very beautiful and clean. Staff couldn't have been anymore accommodating. Easy access to freeways and minutes from Monterey and Moss landing. Loved that they had a nice area for smokers. Can hardly wait to return.

"Cockroaches"

1
10/07/2017

Nice location and convenient to the beach. The property is pretty old and outdated. The room had to many cockroaches. Cockroaches were on the desk and in the furniture. Would be nice if the rooms were pest free.

"Marina stay"

2
10/07/2017

Water pressure was very low in the bathroom. The layout of the bathroom is not very friendly either, the shower/toilet area (with a door) is very tight. I stayed at hotels with better amenities for the similar price.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Thank you for taking the time to leave a review about your recent stay with us. Due to the recent years of drought our state has experienced, the city requires the hotels to use low flow shower heads. I understand it is inconvenient, however we must abide by the mandated laws. I apologize for the inconvenience of the bathroom layout and that the amenities were not what you were expecting. I do appreciate your feedback and welcome you to return as our guest in the future so we may provide you with a more comfortable stay.

"Sand Dunes visit"

5
08/07/2017

Even when your room has the best amenities , to me that is nothing if you don't have a good guest service, from receptionist to breakfast room crew was very satisfied with their service. Good job and thank you.

"Decent place for the money"

4
05/07/2017

For the money, this hotel was a pretty good deal. Not super fancy but clean room, good service,high speed internet and not expensive.Location right off Rt 1 so made access to places easy. Staff friendly.

"FIND A BETTER HOTEL"

1
03/07/2017

CON: Hotel does not have an elevator, no gym, no pool, the jacuzzi is dirty and only a handful of rooms have a microwave. The housekeeper forgot to clean our room on our second day of staying there. PRO: The beach is across the street and it is about 15 minutes from the Montery aquarium.

"Great location"

3
01/07/2017

This hotel has a great location. You can walk to the beach and CSUMB is two exits away. Shopping is one exit away. The outside buildings are rather worn down, but the rooms are clean and comfy. The spa was not inviting. The wind blows a lot of debri into it. The walls are rather thin. The staff is wonderful and helpful. Price was reasonable.

"."

5
30/06/2017

nice place everyone will go out of there way to make your stay comfortable. your walking distance to the beach. Everytime I work in this area or further away. I stay here cause I know I will be treated like Im family. Love this hotel and everyone that works there.

"U get what u paid for"

4
26/06/2017

Great location if u want to be closer to the beach! We spend one night my my wife and 2 year old girl. Considering the averages prices in the area this one it's very reasonable for the price. Most important think CLEAN! GREAT free breakfast. But for one night the bed was uncomfortable for us. Water pressure very low in sink and shower. Took me double of my normal time to washed my hair. Stuff very nice and friendly. Overall good for one night but if you plan to spend a few days in the beach I'll highly recommend Santuary beach resort across the street. More money off course but totally worth it.

"Wonderful Hotel"

4
26/06/2017

We stayed here because of it's closeness to Marina State Beach. We enjoyed a cold and windy ocean sunset and then hustled back to the hot tub to end the evening. The Beach was no more than a 10 minute walk. The air conditioner was outdated but the rest of the room was very nice. Our room overlooked the courtyard in the middle. Woke up to some kids (or families) in the morning, but aside from that, the room was peaceful.

"Good stay, though not excellent"

4
24/06/2017

In general, a good night of stay at a reasonably priced hotel. Pros: Friendly and helpful staff, great breakfast, as all my previous stays at BW; Cons: Bed linens could be cleaner; the air conditioner is really out of date, noisy and needs cleaning.

"Our Favorite Monterey Stay"

5
19/06/2017

Way underpriced for the amenities and walkable closeness to Marina State Beach. Nice size hot tub to warm up after getting chilly in the waves, great wifi and full breakfast. Super easy access to HWY 1. We LOVE this hotel.

"Good"

3
16/06/2017

The Rooms were very clea. They have a decent breakfast, I like to soak and they had a heated, and clean Jacuzzi. Very friendly staff, they were able to accommodate us and let us check in early . Nice courtyard to stroll around and sit at, if you need to stretch your legs . Close to the beach 1 mile.

"Best Hop, Skip and a Jump to the beach"

5
15/06/2017

Enjoyed our stay. The rooms were very clean, staff were pleasant and helpful and it has the best breakfast in town. Not only is it a hop, skip and a jump to the beach, its also close to grocery stores and shopping centers. Would definitely stay here again.

"I love best western hotels"

5
11/06/2017

Best western has the best value for hotel stays I enjoy the breakfast the cleanliness and the convenience the only thing I didn't like about this hotel was the stairs but once I opened the door I was pleased

"Average"

3
06/06/2017

No cribs offered for a babies. No elevators in this hotel. Carpets are old and dingy in the guest rooms. Minimal channels on the cable television. No microwaves and no refrigerators in the rooms. Hallways and outside appearance were not so clean.

"Not worth the price"

2
05/06/2017

I will not stay here again. You can hear the freeway, if you have the windows open for the nice breeze. The room is dark and the beds were uncomfortable. I felt like I could have used a flashlight in the shower, it was that dark. The bathroom had lots of water damage that was just patched over. This hotel is not on the beach, but .6 mile walk to the beach (I thought I had read that it was on the beach). The staff is friendly, but the facilities are aged.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I apologize that you did not find your accommodations satisfactory. There are rooms farther from the freeway for those guests sensitive to noise. I also want to apologize for the misunderstanding of our proximity to the beach and will make sure that the third party travel agencies are not advertising differently than from our own website. It is our goal to make sure that our guests have an enjoyable and comfortable stay with us. I hope that you will return in the future and let us provide you with a more comfortable stay. I appreciate your feedback and want to thank you for taking the time to leave a review of your stay with us.

"Reasonably Priced, Clean Rooms"

5
04/06/2017

It's your average Best Western with clean sheets, hot running water, and a warm breakfast to help you greet the day. As far the facilities go, I can say very little as my group pretty much arrived, slept, ate breakfast, and left. However, our room was clean, the mattresses too firm for me (although my boyfriend was happy), and the thermostat worked. On location, this is located very close to a beautiful beach. You could walk there, but it's a bit of a trek. It's about a 5 minute drive into Marina and maybe 15-20 minutes to Monterey's Fisherman's Wharf and Fairgrounds. We came to Monterey for the Artichoke Festival, which is held at the Fairgrounds, and it was a very easy drive to get there from here. Breakfast is good. They offer waffles with a strawberry compote that is delicious, eggs, sausage, etc. Nothing fancy, but everything there looked fresh.

"A day at the beach"

4
04/06/2017

We enjoyed are stay at the best western Beach Dunes in Marina,Ca. Nice beach about a 10 min walk to beach and about 20 min drive to cannery row in Monterrey. The staff very helpful and friendly. Room clean ,nice set up for there continental breakfast. We would and have stayed here before.

"Great value compared to staying in monterey"

4
25/05/2017

Decided to stay in marina since it's not that far from Monterey and staying in Monterey seems pricey when this hotel is only 10-15 minutes away. You're only a short walk from the state beach which is a nice perk. Breakfast area has enough seating with a good variety of items. Only complaint was my room had a faint smell of cat urine. Next time got to bring some febreeze.

"Ok for overnight stay"

2
22/05/2017

Nothing extrodinary. Clean. We did have the next door residents try to come through our internal door. The breakfast is what you would expected, the staff was very attentive and thoughtful. There is a very small gotten on site. The courtyard is charming. Try to get a courtroom room!

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I apologize for the curiosity of the guests on the other side of the adjoining door. I am pleased that your room met your expectations and the staff provided you with excellent customer service. It is our priority to make sure that ours guests have a comfortable stay. Thank you for your feedback and hope to hVe you back as our guest.

"personal experience"

5
22/05/2017

I can recommend this hotel highly. All the staff are most professional, kind and accommodating. The continental breakfast was outstanding, lots of different choices of food, drink, you could even make your own pancakes. The staff in attendance was most helpful and the place is very clean. Could not have asked for a better deal.

"Good, affordable option"

4
22/05/2017

This hotel is in a nice location between Monterey and Santa Cruz. It's easy to access from the highway, quiet, and well-maintained. My room was clean and in good condition. I didn't take advantage of breakfast, so I can't speak to the quality.

"Outstanding Friendly and Helpful Staff"

5
17/05/2017

My stay was over the weekend of May 12th for four nights with a friend. We were visiting Monterey but did not want to stay in Monterey, and found the Marina CA location perfect. Close to town and all the other places of business we might need and in walking distance to the beach. Arlene was super friendly on the phone when I called to confirm my reservations as well as when we checked in. She went above and beyond with a smile and positive attitude. All of the staff in the office and breakfast area were extremely helpful. Our room was clean and provided everything we needed. We will be staying at this location

"Good breakfasts, nice staff"

4
11/05/2017

Needed a motel for a week with AARP discount and BW matched the place I was looking for considering the length of my stay and budget. It was clean, breakfasts were good and had lots of variety, just seconds away from Marina state beach and staff were friendly. It's very close to the fwy 1. I would definitely come back here.

"clean rooms"

5
03/05/2017

the rooms were nice and clean and area is quiet, the beach is a about 10 minutes walk. The breakfast was excellent!! . The personnel is very attentive and helpful. They have a children playground, a patio, and a Jacuzzi. Was not able to use it as we checked in very late at night, missed it!!

"Nice resort"

4
01/05/2017

My stay was a good one and the front desk made sure I was well accommodated last minutes notice when it came to terms to booking the reservation at my employee/corporate rate online. She modified my stay when I arrived with no problem!

"Good value but rooms need updating"

3
01/05/2017

Our first room smelled and the second room had frayed carpet that looked like dog damage. The maintenance staff tried to argue with us over the room smelling but the office staff were all friendly and helpful.

"Great For Its Class"

4
23/04/2017

You can't compare this to a higher class hotel, so for the class and price I thought it was great. Breakfast was better than expected, rooms were decent, staff was friendly and location wasn't bad. We stayed during a last minute holiday weekend trip to Monterey and didn't mind the drive from Marina. I would stay here again as a backup if rooms are sold out in town (Monterey).

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
I appreciate your feedback and am pleased to read that you were satisfied with your accommodations. I do hope that you were able to enjoy the beautiful beach across the street from the hotel. Thank you for taking the time to leave a review of your recent stay and hope to have you back as our guest soon.

"."

4
13/04/2017

It was a perfect location. The staff was accomodating and friendly. We stayed on the bottom floor freeway side which some have complained about the highway noise, however it was not loud or disruptive at all.

Patricia S, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
We appreciate your feedback and are pleased to read that you enjoyed your stay with us. We strive to provide our guests with excellent customer service while away from home. We are happy that our efforts are recognized. Thank you for taking the time to review your stay with us and hope to see you back soon

"Smoky smell, stained tub"

3
10/04/2017

We stayed here to be near friends at the adjacent RV grounds, which was very convenient. The staff at this hotel is so friendly and helpful that it's tough to give a poor review. Yet, the non-smoking room clearly had been smoked in, and the condition of the tub (probably old and stained, as opposed to dirty) means we would never stay here again. The bathroom fan (not an option, as it came on with the light), sounded like a plane was taking off. And, there is considerable noise from the adjacent freeway.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
The staff makes every effort to educate our guests on the policy of our "smoke-free" guest rooms but unfortunately some are not as considerate as others. I apologize that you were given a room that a prior guest may have smoked in. Our goal is to make sure all of our guests are comfortable and happy with their guest room. In the event the room is not satisfactory we will find a more suitable guest room to accommodate our guests needs. We appreciate you taking the time to review your stay with us and thank you for your feedback. Please keep us in mind during your next visit to the area so we may provide you with a more comfortable stay

"Older hotel located very near highway and beach."

2
09/04/2017

Very nice beach within walking distance. Highway sounds from hotel if that matters to you. We got a low price for this hotel, so I can't complain too much. The stained fiberglass bathtub and bathroom is in dire need of renovation. Rooms fairly large, front desk friendly and helpful. Breakfast varied from OK to pretty good, depending on the day. The hotel has really great potential, it just needs major updating. Hot tub looked old and not worth a visit. I tossed my apple earbuds on top of my unzipped suitcase before leaving on our second morning, they were missing when we retuned that evening... don't want to accuse anyone, but thought I should mention it.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for your review. I want to apologize for the missing item and invite you to reach out to the hotel and see if they were turned into the front office. I am pleased that you were able to take in our beautiful location with the beach just steps from the hotel. The highway noise can be intrusive for those sensitive to noise so we always suggest to those guests returning to our hotel to request a room closer to the front of the hotel when making reservations. We appreciate your feedback and hope that you will allow us the opportunity to provide you with and enjoyable stay upon your return to the Monterey Peninsula.

"Close to beach!"

5
05/04/2017

This was our second stay. The rooms were great, staff very helpful, and close to the beach. Was a little noisy in the evening because of kids. Much less expensive than staying in Monterey and only a short drive.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
I am happy to read that you enjoyed your stay with us and that you were a repeat guest. I understand the inconvenience of other guests making noise but I hope this does not detour you from coming back to stay with us.

"Clean, Great Location & Breakfast"

4
05/04/2017

Nice and clean, very friendly and helpful staff. Impressive and good breakfast selection - fresh cut up fruit each morning, fresh berries, yogurt. One morning there were biscuit breakfast sandwiches, the other morning there were scrambled eggs and sausage. Right across the street from Marina State Beach, you can walk or drive. 10 minute drive to Cannery Row and the Aquarium!

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are pleased to read a satisfying customers review. We thank you for taking the time to leave feedback regarding your recent stay and that the we were able to provide you with excellent customer service and an enjoyable stay. We look forward to your return

"Super Staff and Stay"

5
26/03/2017

Service is terrific for the entire staff is super friendly and professional. Great location for access to Monterey area. Full breakfast. Basic with a touch of comfort making the stay enjoyable even in pouring rain.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Unfortunately mother nature sometimes interrupts are vacation plans but I am pleased to read that the Staff provided you with a comfortable stay. We hope you choose to stay with us again and hopefully next time you can enjoy the beautiful beach across the street. Thank you for taking the time to review your stay.

"Things would like to see changed"

4
19/11/2016

Would like too see breakfast served earlier in am so easier to get to job site on time due to traffic and location from hotel. Would like to have better water pressure and softer pillows. Everything else was good.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to review your recent stay with us. Our breakfast hours are 6am-10am and if you are on the road before that time our guests can arrange for a "Grab N Go" breakfast bag from the desk staff. All Best Western's provide this service. The water pressure is unfortunately out of the hotel's control. Due to the drought we are required by the City to use specific low flow showerheads. We understand the inconvenience and sympathize. We are please that you enjoyed your stay and hope for your return

"Basic but great for the price."

5
19/11/2016

Location is about 10 min drive from Monterey which is well worth it for the price differential. Clean room, comfy beds, very nice staff, great breakfast, coffee all day. Would definitely stay there again.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for the wonderful review. We are so pleased to read that you enjoyed your time with us. We await your return

"ugly hotel"

2
15/11/2016

This is not a very cheap hotel, but it looks and feels like a super cheap motel. I was there for only one night, otherwise it would've been more annoying. Towels and sheets were not very clean, carpet was disgusting.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We sincerely apologize that you were not satisfied with your accommodations. Our priority is our guests and we truly appreciate your feedback and hope that you would return to us in the future so we may provide you with a more comfortable stay

"Great view, lovely beachside hotel"

4
12/11/2016

The rooms are quite modern, stylish and comfortable. We booked a sea view room, which was amazing. Wi-Fi was a struggle in the room ( reception staff was very helpful) and there is a small business centre, so it was ok. The dining room looks great, good choice of food. The hotel charged extra for parking which was a surprise as we were hotel guests.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for the review but I believe you have the wrong hotel. We do not have "sea view" rooms and we do not charge for parking. I only post this response so that guests reading our reviews are not mislead by this post. We are located across the street from Marina State Beach but our views are of the beautiful Sand Dunes. The ocean is a short 5 minute walk from the hotel. We offer complimentary parking for all guests.

"Dr."

1
11/11/2016

Stayed for 6 nights There're systematically removing all refrigerators and microwaves from rooms. They have made cuts to all there services, little to no shampoo and soap. I've stay primary at BW where ever I go, this one is the absolutely the worse one. I'm a diamond member, these rooms are not worth more than $50. per/night. The motel 6 is a large upgrade from this hotel. I've never seen a BW hotel actually downgrade there rooms but this one is. Never stay here again !!!!!!!!!!!!

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate you taking the time to review your recent 6 night stay with us. You are correct; we are making some changes but I would like to correct you in saying that we are replacing and refurbishing and not removing. I apologize that your stay fell during this time. We have an ample supply of amenities and at any time a guest runs out there are more available. We value all of our guests and appreciate the loyalty of our Best Western Rewards members. We strive to make sure each and every guest has a comfortable and enjoyable stay with us. We hope that you will return to us during your next extended stay to the area so we may provide you with a more comfortable stay.

"Basic hotel"

3
01/11/2016

Basic clean hotel. The room was big enough and clean. The bathroom was small but clean. No refrigerator. Free wifi and parking. They let us check out 45 minutes later. It's very close to highway 101, but the room was quite.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to review your short stay with us. We are happy that you were satisfied with the accommodations. We hope that you will choose to stay overnight the next time you are in the area.

"Good value....if not for the stained sheets!"

4
01/11/2016

We secured our reservation through Hotwire late in the check in date and got an excellent $64 rate. Room and location were well worth it. Free internet worked well, large rooms, average breakfast (no bananas or granola). Upon leaving in the morning my wife noticed old stains on the sheets that should have been eliminated before using. We would return especially if going to the beach across the street

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are pleased that you enjoyed the location and feel you received value for the price you paid. I apologize that the breakfast selection did not have items you were expecting and for the blemished sheets. I will be sharing your feedback with both the laundry department and the Management in hopes to avoid these inconveniences for future guests. Thank you for taking the time to review your recent stay with us and the team hopes you will choose our hotel for a future stay.

"Comfy and clean"

4
29/10/2016

I stay in Marina a lot for motorsports activities in this city and at Laguna Seca. I like the Best Western chain, so I tried this motel for the first time. I stayed in a 2 queen room. The room was clean and comfortable, with an easy chair, ottoman, and flat panel tv. There was no refrigerator or microwave in the room. The bathroom was clean and provisioned with plenty of towels. My room was quiet and I slept well. The free breakfast was ok with eggs, sausage, fresh fruit, cereal, bread, and juice. There weren't any lids for the coffee cups which prevented me from taking a fresh cup with me in the car on my departure. The soda machine was not working, but at least it didn't take my money.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate your review and are pleased that you enjoyed your stay with us. I hope you were able to enjoy the beautiful state beach located across the street from the hotel. We typically have lids for the coffee cups so we will make sure that they are stocked appropriately at all times. The vending machine company has been to the hotel and fixed their machine. Thank you for choosing our hotel for your losging needs, we look forward to your return

"Day Trip "

3
25/10/2016

I needed a place to sleep for a night and this place due, it's a older place very close to the beach. The rooms are clean but could use a make over. You will need a car if you like to go to a restaurant or shopping, the only thing you can walk to is the ocean (which is a big plus). For being a Best Western I was expecting more. I don't know if I'll stay here again.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are pleased to read that you enjoyed our location. We appreciate your feedback and hope that you will stay with us in the future

"Nice Beach Hotel"

5
25/10/2016

Will stay here again when in the Area, Nice Ocean views, close to freeway to get around the Monterey area and see all the great spots while still getting my work done. Marine is less busy than the downtown area and the night views of the peninsula are great.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are pleased that you enjoyed your stay with us and that you were able to take in the beautiful sites while you were here. We look forward to your return.

"Great place to stay with beach access"

5
24/10/2016

Loved the hotel. It was less than a 5 minute walk to the beach. Midway between Monterey, Santa Cruz, and Salinas so was nice to not travel far for anything. Close to restaurants, shopping, and gas. Will definitely stay here again.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to leave such a wonderful review about your recent stay with us. It is our goal to provide each and every guest with a comfortable and enjoyable stay. We are pleased that you were able to visit the beautiful state beach across the street from the hotel. We hope to see you again soon

"The Bates Motel"

1
22/10/2016

Yuck. Stayed here to attend conference across the street at a very nice resort we couldn't afford and would not do so again. My room was clean, but furniture beat up & the window (on 1st floor facing parking lot) wouldn't lock or even close. I moved to another room. My colleague stayed in her assigned room until she turned on the shower next a.m. But no water came out of the faucet...only BUGS. The service she received was extremely sub-par in response to this problem, tho they eventually moved her to another room, too. To sum up: don't stay here.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
I sincerely apologize that you did not have a comfortable stay with us. It seems that the staff was responsive to your needs and was able to accommodate you in another part of the hotel. We appreciate all feedback and will use your comments in our next staff training to help improve our future guests experience.

"10 Day driving trip, northern California"

4
14/10/2016

Needed location, price, features...this was closest to need. Old but maintained, beds touch soft. Desk chair in room shredded, otherwise decor fine. Old motor inn, no parking in middle so if inside room good chance you'll be doing stairs. Breakfast selection very good but so many tables crammed in room, butted together,can't get to chairs plus no privacy. Staff very nice. Only one vending machine...was broke. Great location.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to review your recent stay with us and appreciate you choosing our hotel for your lodging needs. We are pleased that you enjoyed the breakfast and our beautiful location.

"Great location, but not up to Best Western standards!"

3
13/10/2016

Our room(s) needed some attention from maintenance staff; the bathroom door hinges were really squeaky, the shower head needed some patching on the wall around it. It was very disappointing to return after a long day to find our rooms were not made up yet! We were ready for a shower and to relax, but had to request housekeeping and wait outside while they finished up. Luckily the weather was good. Also, we found a bra (presumably left by previous visitor!) on the floor near the luggage rack that had apparently been there when we checked in (it was black and not REAL obvious.) BUT, location was ideal, short drive into Monterey, but out of the high-rent district. The staff were very nice, and did respond to our request for cleaning.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate you taking the time to review your recent stay with us. We apologize for the tardiness of the housekeeping staff and the maintenance issues in your room. We are pleased to read that the staff responded accordingly and that you enjoyed our wonderful location. We hope to have you a our guest again.

"NOT worth the price."

2
10/10/2016

The bad reviews on trip advisor are quite accurate. I would not be so harsh except for the fact that the room was $200/night mid Oct! For that price point, one would expect quality. Pros: Room spacious, location not too far from Monterey Cons: Flies in room, hair in tub, stains on walls. Old and run down exterior. Breakfast was bad. Only biscuits and gravy for main meal. Heard many complaints that all hotels at least offer scrambled eggs. Also room with musty smell, and poor ventilation. Only decided to go here because we had a discount. Definitely NOT worth the price. Also, with so many poor reviews you wonder why no changes have been made.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for your feedback and we appreciate your opinion. Our breakfast menu changes daily and we do offer hard boiled eggs when biscuits and gravy are served. We do this to accommodate our mutli-night guests with a variety instead of the same hot items everyday. I apologize that the cleanliness was not to your satisfaction but am pleased to see that the room size and hotel location met your expectations. I hope that you would give us another chance to provide you with a more comfortable stay in the future.

"Best Western Minus"

1
10/10/2016

This should be a new franchise. Best Western Minus for the completely run down and dirty Best Westerns. Good location next to the beach, room cleanliness absolutely terrible. Needs desperately a remodel and a change a cleaning staff

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
I sincerely apologize that your guest room was not cleaned to your satisfaction. I will share your feedback with the housekeeping department in hopes to improve where they are weak. I am happy to read that you enjoyed the location of the hotel. I hope that you would give a second chance to provide you with a more comfortable stay in the future.

"Great location, great value"

4
09/10/2016

Lauren treated us very well when we visited earlier this year. And Lauren was there for us again on this visit, helping get us into the same room (room 201; recommended). A great price (Priceline), a nice room, and friendly staff like Lauren will do it every time. This hotel is the best value on the peninsula.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for your review. We appreciate your comments and hope to see you back during your next visit to the Monterey area

"Great hotel close to the beach and the exit on Highway 101"

4
07/10/2016

Great hotel close to the beach and the exit on Highway 101. Large room, clean and neat. Quick and easy check in with sweet and enthusiastic receptionist. Super breakfast which was included in the reasonable price. In particular should be mentioned breakfast hostess Patty friendly and with a big smile, a good way to start the day. We will be back. Fantastisk hotel tæt på stranden og afkørsel på motorvej 101 Stort værelse, rent og pænt. Hurtig og nem tjek ind med sød og veloplagt receptionist. Super morgenmad som var inkluderet i den rimelige pris. Fremhæves skal nævnes morgenmads værtinde Patty venlig og med at stort smil, en god måde at starte dagen på. Vi kommer tilbage.

Patricia S, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate your feedback and are pleased to read that you enjoyed your stay with us. Our staff prides themselves on their excellent customer service skills. We hope to have you back as our guest in the future

"Okay, nothing flashy."

3
07/10/2016

The hotel is not flashy, so a good value for the price. The receptionist was helpful and friendly. The room was clean and everything functioned correctly (except the iron, which could not squirt water). We could hear the freeway traffic all night although not a deafening roar. The breakfast bar was subpar.

"Very very satisfied customer "

5
05/10/2016

Donna and naomi are always extremely helpful I would not stay at any other hotel. I've stayed at this hotel for that past three months and i've had nothing At all to complain about, clean rooms, wonderful staff, good breakfast, Although they could have bacon every once In a while everybody loves bacon.

"Great Service & Location & Price"

5
05/10/2016

I wasn't quite sure what to expect for the price but the staff went above my expectations. I have never had a continental breakfast where there was someone refilling beverages and picking up plates when finished eating. Location/proximity to beach and Monterey were why I chose the hotel. In the morning I did hear a little traffic noise but was pleased overall with the hotel. Beds were comfortable and room was clean.

"Room needed some attention"

2
04/10/2016

We found food left int he fridge and the lights did not work when we entered the room. We had to walk in the dark to find a light source. The room also had a strange odor. My husband broke out in hives that night.

"Great place to stay - close to beach and Monterey"

4
29/09/2016

Very nice; much better than we thought it would be. Beach is within walking distance. Front desk personnel very personable and the grounds are very clean. Rooms are clean but mattress in king room need to be updated.

"Great location"

4
27/09/2016

The Hotel is walking distance to the dunes and ocean beach. Beautiful sites and the sunset is breathtaking. The Hotel itself is average although clean and just 5 minutes Highway 1. Marina, has no organic or upscale dining.

"A great place to rest "

5
19/09/2016

Great location. Bed is comfortable, nice clean room, great breakfast, in room coffee, iron with board, small refrigerator. The stuff was very friendly and informational, and very friendly. You will enjoy your time. There is a small play ground for your toddles and a small picnic area. Our family will stay here again and again.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are so pleased to read that you enjoyed your stay with us. We thank you for such a wonderful review and for the opportunity to be a part of a memorable experience for your family. We look forward to your return.

"Fun location and okay accommodations "

3
18/09/2016

Definetly not my favorite Best Western stay. Really mixed experience with staff. Some were lovely and others were.... not the most pleasant. The room was alright. Nothing flashy, but a good place to go in and out to the beach from. There is a hot tub- no sort of shower or hose surprisingly.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are disappointed to read that you encountered unpleasant staff and we sincerely apologize. We are pleased to read that you enjoyed the location of the hotel and although not over the top excited about your accommodations they met your needs. We hope you would give us another chance to provide you with a more comfortable stay in the near future.

"Comfortable and convenient"

5
18/09/2016

We had a wonderful stay in this hotel that has extremely easy access to Highway 1. It is 10 minutes from the Monterey Bay Aquarium, and 15 minutes from Carmel, so close enough without being right in the middle of everything. It is close to a Walmart for any needs you may have and also plenty of dining for the more budget-friendly diners. There isn't a swimming pool at this hotel, but there is a hot tub, and if you don't want to be bothered by families of noisy children, in a hotel that is within walking distance of a beach (note: beach is rough water too dangerous for swimming) then this is a good quiet option. Perfect for the romantic get-away with fridge and microwave in the room, large comfortable rooms with spacious bathtubs and vanity on the outside of the bathroom. We were very comfortable, and enjoyed breakfast as late as 10:00 every morning. We are late sleepers, so that was very nice for us to get a complimentary breakfast everyday before heading out and having $100 lunches or dinners when we were in the more prestigious areas. Not too bad to drive in to Monterey or up to Moss Landing to watch the sea otters play, and plenty of good playing beaches all around the coastal area. We would definitely recommend this hotel, and even if you do have children, there is a fun playground for them to enjoy, and this hotel feels like it is in a safe area.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for such a wonderful review. We are elated to read that we were able to make an enjoyable home away from home for you. We hope to see you back for a future stay.

"Nice Clean Motel"

4
16/09/2016

The Beach Dunes Best Western is located right off the highway so it's easy to get down to Monterrey in about 15 minutes (maybe less if you don't take the wrong exit). There is a beach about a 5 minute walk from the motel but it was windy and chilly during our stay so we didn't visit it. There is a small hot tub right next to the office, I think there's a bit of a fence around it. Free breakfast in the morning! The room was clean and the TV was good. The bathroom is quite small so you have to shimmy behind the door to close it. Otherwise, the shower was hot and no problems.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to leave a review of your recent stay with us. We are pleased that you enjoyed your accommodations. It is a shame that you did not get to enjoy the beautiful beach across the street. All the more reason to visit again. We hope to see you back real soon.

"Cheap and reasonable"

3
16/09/2016

The room rate is good for the area, but the rooms are just average. There was too much noise carry over between the rooms, making sleep difficult. The pillows were of poor quality, at least there were many of them. The towels are old, scratchy and if they were mind I would throw them out.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate you taking the time to review your recent stay with us. We extend our sincerest apologies for the noise, uncomfortable pillows and the "scratchy" towels. We will check into the laundry service and make sure any adjustments that need to be made will be handled. We hope you will give us a chance to provide you with a more comfortable stay in the future

"Nice Place to Stay"

4
15/09/2016

This is a very pleasant place to stay. Has a small outdoor Jacuzzi I didn't know about until I checked out, but that was my fault for not looking around I guess. Every staff person was very nice, and made the stay that much nicer. The breakfast offered is more than simply "continental" which is great when you have a long day ahead of you; delicious coffee and hot food is always a welcome start to the day. The staff are pleasant and the place is kept clean.

"an option to be close to Monterey"

3
09/09/2016

Stayed here over a long weekend. Even with the discounted rate, I don't really think this property was worth the price. I try to be loyal to best western as I know what to expect and am comfortable with the level of product you get for the value. This location did not meet my expectations. I wasn't thrilled with the check-in process, where we had to wait since we arrived 12 minutes before check in started at 3pm, along with everyone else who filtered in up to 3 oclock. I would think it would be better to get people in their rooms a few minutes early rather then having a mass of annoyed people building up in the lobby. The room was alright Things could have been cleaner. Just little things really, but it adds up. The bedspread was stained, the shower curtain was stained, the coffeepot had bits of towel material in it and the towels were very dingy, thin and sad. Breakfast was fine. Usual complimentary breakfast fare. Yogurt, assorted breads, cereal, waffles, eggs and sausage. The hot items were a nice touch. When we returned to our room after hiking all morning we found that it hadn't been cleaned yet, around 3:30. So we just never had our room cleaned as we were leaving the next morning. We were on the side of the property by the road, but never had any problems with traffic noise. Did hear neighbors a bit, but nothing awful. I requested a room with a fridge as I had read from other reviews that not all rooms had them. There was a coffee pot but no microwave. There is no pool at this property, but there is a hot tub, which we didn't get a chance to use. Marina state beach is also right down the street. We had a chance to visit it as we were heading out. Overall, for the price, it didn't meet my expectations. If I were to plan another trip to the area, I would find somewhere else to stay.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We sincerely appreciate your feedback and would like to begin by apologizing for the events upon check in. It is not customary for the desk staff to make a guest wait to check in at a specific time so we will be looking into that. We will address the late housekeeping issue with the staff in hopes to eliminate this problem for future guests. We are pleased to that you enjoyed the complimentary breakfast and that you were able to enjoy the beautiful state beach across the street before your departure.

"Holiday weekend getaway"

3
08/09/2016

The rooms were large and clean, First impression was of garbage piling up in hallway steps away from our doorway. Management was notified and it was gone by morning.Room house keeping was very late. They came to clean room after 5 pm. We had been gone all day and were tired. We passed and our room was cleaned early the next day. This hotel was a stone's throw away from the freeway so there was some freeway noise and the walls are thin. On a positive note, the breakfasts were excellent with sausage and eggs. Staff very friendly.Beds were comfortable.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate you taking the time to review your recent stay with us. We apologize for the late housekeeping but I am happy to read that the staff was conscious of your concern and had adequately taken care of the request for earlier service. We are happy that you enjoyed our breakfast selections. We hope to have you as our guest in the future.

"A really good stop_over"

4
07/09/2016

This is a really good hotel. The rooms are really well appointed with comfortable beds and good bathroom. They are really clean and tidy. The breakfast is good with choice of cereals and some hot foods and other things The only aspect that was not up to the mark were the receptionists who were a bit miserable and unhelpful It is really close to the beach and Marina has some restaurants and a Wal-Mart. It is about 10 miles from Monterey.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We would like to begin with an apology for the less than satisfactory reception you received from the desk staff. We are pleased to read that the housekeeping staff met your expectations and that you enjoyed your breakfast experience.

"If we knew this hotel is so outdated"

3
07/09/2016

we would book something else. Similar hotels were for much less price for post labor day night. We selected Best Western, because trusted this brand and recall they always have good location, service and are clean and convenient. In the room we had the furniture is old, bathroom small and inconvenient. Fan in the bathroom noisy. Switches do not work. Towels are old and do not look clean.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate your feedback and sincerely apologize that you did not feel you received the proper value for the price you paid. We will make every effort to correct the issues you experienced. We hope that you will give our hotel a second chance to provide you with a more comfortable stay.

"Ok for a stopover but not more"

3
05/09/2016

Stayed for 1 night for a stopover from driving up from LA to San Fran. It was ok for a night, but I wouldn't spend anymore time than that. The exterior and rooms were average, looked a little outdated, and not as clean as other hotel chains we stayed in on our trip. One pro is they provide a free breakfast which was ok, not amazing, but it's a free breakfast so you can't complain with that. The staff were also friendly and helpful.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for choosing our hotel for your vacation stop over. We hope you had the opportunity to enjoy the beautiful beach across the street from the hotel. We are pleased that you enjoyed the value of the complimentary breakfast and that the staff met your service expectations. We appreciate your feedback

"Whale Watching"

4
28/08/2016

Great place to stay for whale watching the next morning out of Moss Landing. Great make it yourself breakfast. Can be a bit noisy if other guests are inconsiderate. Helpful staff. 5 minute drive to Moss Landing. OK internet.

"OK for overnight, but not much more"

3
27/08/2016

not what I would choose if knowledge of interior was known in advance, very mediocre, '70s style, in serious need of updating, slow drains, no fridge or microwave, basic motel of 2 star category, would choose somewhere else

"Nice stay..."

4
24/08/2016

Called enroute to Morrow Bay. Checkin was pleasant and easy. The room was nice and clean with all the basic wants. Nestled between the highway and side road, noise maybe an issue for light sleepers (dependant on room position). Breakfast was nice with fresh waffles, English muffins, links and scrambled eggs plus more. Decent wifi. Hot tub but no pool...

"Average rooms, terrific customer service"

3
23/08/2016

First, I think it's important to explain what kind of a traveler I am so that the review holds more merit. My family travels quite frequently. We are not necessarily budget travelers but we also aren't the type that splurge much (especially on hotels). Our typical travels would have us staying at a Holiday Inn Suites or a Marriott Fairfield. Best Western has never been my favorite brand, however, for this trip, it was the only place I could find that was reasonable (barely). We traveled here for Monterey Car Week, when Motel 6's become $400 a night hotels. Craziness! We used a travel site to get a discount on the room as they were at about $400 a night for Car Week. We saved roughly half doing so. In my opinion, this was too much money for a Best Western, but it's all relative, right? We stayed at the Best Western Beach Dunes Inn for 5 nights. This is located in Marina which was about 8 miles to the airport in Monterey and maybe 10 or so to the downtown exit. It was very convenient. Upon arrival, we were immediately checked in (even though it was about 4 hours early). Our request for a room facing the center courtyard for quiet was accommodated happily. The staff was extremely friendly every time we interacted with them. The room was ok. You could see that some updates had been done. The TV was flat panel, the bedspreads were updated. The carpet seemed old, but everything was clean. The rooms heating/cooling operate with a wall thermostat and turn on/off an under the window unit. It was not too loud, but also not quiet. We had a fridge in the room (not all rooms have one) and a coffee maker but no microwave. The room was spacious and the vanity was outside of the shower, which is always nice for getting ready in the morning while others shower. Everything was very clean. The beds were on the firm side, but not too firm in my opinion. The sheets were a little scratchy for my taste, but I'm pretty spoiled with super soft sheets at home, so I may be biased. The pillows came in a variety of firmnesses. Some of the firmer ones seemed really lumpy to me, but I prefer soft anyway. The walls are definitely thin, you could hear the conversations in the next room fairly clearly. We had a full house when we stayed but our one neighbor (we were on a corner) was very considerate so it wasn't an issue. I could see potential for an issue though. I'd recommend a top floor corner for best odds of quiet. We were across from the office and it was very quiet except for the morning that the food delivery came at 7am, but what are you going to do? This sort of thing doesn't bother me, but in case it does you, we had two lamps that didn't work properly in the room. One strobed after being shut off and the other had a short so it wouldn't stay lit. We didn't alert the staff until we left because it's just not a big deal to us. The property was decent. There was a hot tub, but no pool. The location for Marina Beach is awesome - it's about a 5 minute walk to get there. The breakfast was your standard fare and for whatever reason, had the best breakfast sausage my family has ever had, haha! They had make-your-own waffles, make-your-own pancakes, sausage, scrambled eggs, bagels, bread, yogurt, fruit cups, juices, coffee etc. One morning they didn't do the sausage and instead provided biscuits and gravy. Pretty typical, but well stocked. We brought it up to our room each day with a tray. I do wish we'd had a table in the room, but we made due. The lobby had fresh cookies each evening and the front desk provides decent toothbrushes, razors, shaving cream, toothpaste, etc if you forget yours. All in all, I would stay here again if there wasn't something else available. I'd say mostly the thin walls and the sheets would be my deterrent, but again it wouldn't prevent me from staying. =)

"Good value overall"

5
21/08/2016

Staff at the front desk were friendly. The breakfast was good. The room was clean. It is very easy to access but we didn't hear much from trafic on the freeway. It is close to Monterey and surroundings of interests if you have a car.

"Nothing to shout about"

3
17/08/2016

Inadequate handicap parking. Nice TV, but terrible TV reception and not picture adjustable. Skimpy breakfast. No microwave in room. Extremely small bathroom. Clean room and beds. Nice welcome package in room on arrival.

"Tiny breakfast area"

3
14/08/2016

Liked the proximity to the beach and just a short drive to any sightseeing. Front desk gave us a guide to lots of dining options in Marina. Staff were all very nice and courteous. Even though this hotel is right off the freeway, the traffic noise was minimal in our particular room. However, other guests were loud and banged their luggage around late at night. Walls are thin. Our coffee pot was not cleaned out from a previous guest..old coffee still in it. YUCK! The breakfast area is extremely small and there is not a good flow for serving food. Too crowded for staff to get by to clean up or replenish food. Wasn't even worth the trouble on the second day.

"Good place but close to freeway"

3
13/08/2016

Clean room, good internet in the room, staff were nice, and breakfast was fine. Wall is a little thin. We could hear snoring from the next room. Freeway noise was the biggest thing we didn't like. But, the lodging rate was much cheaper compared to some hotels in Monterey and was only a 15 minute drive to the Aquarium. So, a good value overall.

"Great staff - hotel needs work!"

2
13/08/2016

The staff was very efficient, friendly, and helpful. It offers a free breakfast with a variety of choices. The location on a cul-de-sac is within walking distance of the beach and across the street from a state park. Although it is off the highway, the rooms are fairly quiet. The courtyard offers outside seating and a hot tub. The hotel needs to be renovated and updated. The price is too high for what you receive. With a little work and more attention to cleaning, this would be a nice hotel for families or business travelers.

"One night stay"

5
08/08/2016

Clean room, awesome breakfast (even had fresh biscuits and gravy!). Perfect location close to CSUMB, which was the purpose of our visit. Front desk extremely helpful when smokers were outside our room. They dealt with it pleasantly and expediently.

"Great Service"

5
08/08/2016

I love visiting Monterey but can't afford the hotels near the wharf. We decided to try this hotel since we drive by it all the time. Price was reasonable and close enough to Monterey for us. Upon picking up our aquarium tickets in the morning, the receptionist alerted us to a room available for early check in. That was great cause now we didn't have to leave our luggage in the car all day. Then the rest of the stay they took care of us like we were staying in a grand hotel. I love their service efforts. Great people.

"Vacation with the kids"

2
04/08/2016

Staff is friendly but hotel needs a spruce up and some cleaning. Desk in room was dusty as was the tv stand and especially behind the tv. Spider webs on the light stand and condom wrapper found under the bed. My youngest feet, knees and hands were black with dirt from the carpet after playing with her toys for a short time. Amenities basic and very limited tv selection and no channels for young children. Great location, close to the beach and nice play area for children. Just needs a good cleaning and some added amenities.

"Luv BW, but this one eh.."

3
01/08/2016

I'm pretty comfortable with most Best Western's. The only reason I chose this location was to try something different and qualify for the $50 gift card which BW deceived me.. We also received a recommendation from a friend. Its OK, definitely close to the beach, great for walking my dog. People very friendly. I, I, um um.. daughter says "Bougie and high maintenance". Well the rooms are mediocre, um the type of hotel guests ran the gamut from um from decent families trying to save a buck (like myself) to those of a suspicious nature. Did not like the idea that my room, faced the outer exterior, parking lot of the hotel. Reminded me of a decent Motel 6. It was not the most kept up location. As I walked from the hotel lobby back to my room, I saw boxes (one labeled zig zags) of trash under the stairwells. The shrubbery was not cut back, anything could have been nesting in it. Went to breakfast the kitchen, fairly large I was pleasantly surprised but, more astonished with the counter-tops, food everywhere. Another guest mentioned it me as well (see photos, partial). Because of that I was reluctant to eat anything that was not wrapped. What was most disturbing about this is as I was leaving, walking through the lobby, there were the people behind the desk, then what looked like a housekeeper just standing there chatting, doing nothing.. the two desk people were talking to one another. So I mentioned to the housekeeper, "That kitchen is filthy". Before we left a family member visited the kitchen said it was clean. What I remember about the other Best Westerns is there was always someone replenishing items, cleaning as people came in and out. It was a constant process. Great open parking... If I were to try this location again, I'd ask for my room to be in the center.. maybe.. Well not sure I'd stay here again unless there was no where else or I was just bumming around Monterrey.. I can just go to Motel 6 around the corner... I still left room housekeeping a tip.. (the images of the room were upon checking out)

"Nice"

5
01/08/2016

Great location, minutes from Monterey. It worked out nice. Used points so not sure how much it usually cost. Would recommend. Has free breakfast but we did not eat it as we woke up too late. Maybe next time.

"Convenient & reasonable on Monterey Bay"

4
30/07/2016

Purposely chose to stay in Marina while visiting....this property is older but within walking distance of Marina State beach. Room was large and comfortable and a good value for the area. We knew it would be foggy so no surprise there. Breakfast was decent though crowded but plenty of food. Would stay again.

"great for beach weekend"

4
25/07/2016

Very glad we booked at this Motel. This website helped us choose the Best Western Beach Dunes Inn. Hotel is out from the main city, closer to CSUMB. That was great because we could avoid the traffic jam going into downtown Monterey primetime on the weekend and just stick close to the college (which is real ugly, btw. MPC is stunning in comparison). The reviews had said rooms were motel-like. True. But a nice size with a great tub, good king bed and reading area. Beach close within walking distance on both sides of the main road to the hotel. Son loved the motel hot tub after standing on the cold shoreline. This was a good place to book because the staff was personable and I was able to confirm in person before our arrival and get into the room earlier. I had to work over the trip but didn't want to bring the laptop due to not wanting to leave it in the car for our outdoor events prior but that was no problem as the hotel has a computer and printer in the lobby with free wifi (which is also in rooms). Breakfast was good. I am up early so only 2 other people in breakfast room at that time. The later times were jammed with loads of guests.

"As expected from a Best Western"

4
20/07/2016

Another Best Western experience as expected. Big clean rooms, the included breakfast decent for a Best Western, free and ample parking, and a Jacuzzi. My son was disappointed that there was no pool. The hotel is located near the beach, but strong cold winds and waves and a freezing ocean made swimming impossible, so a pool would actually have been nice. Also there are no restaurants or shops in the immediate vicinity of the hotel, so a car is mandatory, and your night is best spent in Monterey.

"Great value on hotwire! "

4
18/07/2016

I booked a reservation through Hotwire last minute a couple hours before... It was one of the best hotel experiences My family has had.. The pillows were fresh as well as the blankets and the staff was very welcoming. Their spa is amazing! Definitely wont be our last time there.

"Affordable & clean"

4
14/07/2016

Not a deluxe hotel but this is as good as you can get for the money... clean, everything in working condition, good Wi-Fi, breakfast in the morning, outdoor Jacuzzi, 5 min walking to the beach. The only complaint is that the power outlets are all very loose. It's very hard to keep chargers or whatever you plug in to stay connected.

"Nice motel near the ocean"

4
12/07/2016

Restful motel outside of busy Monterey. We stayed here after a trip to the aquarium and enjoyed time near the ocean which is just a short drive or walk from the motel. We were able to enjoy a leisure breakfast of standard items; the hot food was hot, and there was a very good selection. I have stayed here before and would choose it again.

"Great affordable option close to Monterey"

4
11/07/2016

It was just what we needed- close to Monterey, affordable, clean, spacious enough for our whole family. The town of Marina also had lots of good food, a great discount grocery store really close to the hotel. We were really glad we chose this hotel.

"Great value near the dunes"

5
09/07/2016

A fine alternative to the pricey Monterey hotels. Right near highway 1, so you can easily get to Monterey. Terrific location near the dunes and the park. Best ocean access is through the Sanctuary Resort. A good solid 2-queen room, free parking, and great mid-week deals to be had through PriceLine's back door. Hot breakfast, also free. Lauren at the front desk was wonderful.

"Walk to Marina beach! Budget hotel "

5
07/07/2016

5 min walk to marina beach , budget hotel 25 min drive from expensive Monterey. Convenient if u have your vehicle for visiting Monterey , Carmel, point lobo reserve. Food and shopping options with 2 kms. Family friendly budget hotel with breakfast, friendly staff!

"Great Value hotel. Saved my money on Aquarium."

3
07/07/2016

The room was big and nice , with comfortable bed , nice sofa set. The hotel has tie up with Monterey bay aquarium and provide discounted tickets and 2 days entry in one day price. The breakfast was nice with continental and hot items. The breakfast server was full of energy and smiling. The person at reception was helpful. The only problem was with toilet fan integrated with light and wish they were separate. Toilet accessories were ok.

"July 4, 2016"

5
06/07/2016

Excellent hotel with GREAT beds. On the beach and near restaurants and shopping. Very helpful and great staff. Very happy to find that they had rooms available for our entire party over the holiday. We had a later check in and they accommodated all of our needs.

"Very low quality hotel, will not be back"

2
06/07/2016

We decided to stay at the hotel for our weekend trip to Monterey for the 4th of July, upon arrival to the hotel we immediately noticed that the hotel gave a very cheap motel vibe. The bed was rock hard, and made for an extremely uncomfortable nights "rest". There were tiles falling from the all in the bathroom, along with several very sloppy patchwork jobs in the bathroom as well. The breakfast wasn't much better, the waffle iron was covered in sticky burned syrup which caused our fresh waffles to be covered in burned residue. Overall, I think we would have been better at a Motel 6 quite frankly as this bestwestern was by the far the worse location my family has every visited. I will definitely not be back, and will be sure to make sure everyone I know does the same.

"Great Value"

4
02/07/2016

I took a chance with Hotwire and got this hotel. I only paid $50/night. For that price, we were pleased. The one down side was that there was not a refrigerator. The bathroom coud use upgrading as well. It was great to have a free breakfast though which worked out fine. It was your typical continental and was ok. No bagels though - only English muffins and bread while we were there. They did have wafflels and a hot dish each day though. The room was clean though and the locaton couldn't have been better for our day trips to Monterey, Big Sur and Santa Cruz. Maria State Beach is also right there and has fabulous sunsets. We would stay here again.

"Nice stay, great staff"

4
29/06/2016

Comfortable beds, clean rooms, good location, staff was so good and so nice. Breakfast was good. Could use a little updating, but it was a reasonably priced Best Western. Will stay there again if we are in the area.

"Great Value"

4
27/06/2016

We enjoyed two nights at th Besw Western Beach Dunes Inn. It was clean and comfortable and those are my two major concerns when traveling. The location was perfect. It was central to tour the coast on Rt. 1 and visit some sweet communities along the way.

"Conviently Near Monterey, Without Monterey Prices"

5
27/06/2016

The hotel is just north of Monterey and is a quick drive to Cannery Row. Beach Dunes Inn is off 1 on the ocean-side, so you can take a short hike to the beach. There is no pool, but they do have a hot tub.

"great value just outside of Monterey"

4
27/06/2016

This hotel is very reasonable and is near everything in Monterey. It has plenty of parking. The rooms are clean and provided enough room for our family of four. The breakfast is good. Hotel staff very helpful and friendly. Beautiful sunsets on the beach near by.

"Good location, poor bed"

3
18/06/2016

The bed was so uncomfortable I had to sleep in chair. Also, while encouraging water conservation, it took over 5 minutes (of wastage) for hot water to arrive at the shower. Not a good design! We chose this lodging to be near a Moss Landing whale-watching tour the following morning. The preferred B&B could not offer a timely breakfast. We have stayed in Best Western affiliates world-wide and this is the most disappointing.

"Pleasant Stay in Good Location"

3
17/06/2016

Near the beach and close to area markets and restaurants. The staff was friendly and the rooms were good: clean, relatively comfortable, nice breakfast. The hot tub in the center courtyard was enjoyable. There was a nice playground for children at one end of the complex. If you're not traveling with children, request a room near the front. Enjoy a stroll along the beach just a quarter of a mile away.

"Good for an inexpensive stay"

4
15/06/2016

We were on a budget and found this place to stay instead of Monterey, which was outside of our budget. The room was clean and nice sized. It was also nice to be able to do laundry ($2/wash per load and 25cents per 8 minutes of drying). It was hard to find the ice machine - just outside of the hot tub area with the vending machines. Donna was super nice and very helpful. Breakfast was ok-the area is kind of crowded and they were out of some things. Once we found someone to replenish them, it was all good. It was also a quick walk to the state park/beach to watch the sunset.

"Birthday Weekend "

4
12/06/2016

Arrived late, but I felt as if they were waiting, expecting us. It was like they knew who I was when we walked in. Great first impression. First room we were assigned to was not serviced and had to go back to office for another room. Second room was 1 bed, needed 2. Third room was okay. Had a slight odor at first, but I think it went away. Once we were finally settled everything was fabulous. Enjoyed the stay. My granddaughter was a little upset. She had her heart set on a swim. No pool. That's my fault for not reading the amenities properly. However, we were just staying the night and leaving in the morning. We all had a comfortable nights rest and a good breakfast. Just wish other travelers were mindful of keeping the dining area clean or asking for assistance if they are not sure how to use items. It was a little messy.

"Memorial Day Weekend getaway"

5
30/05/2016

I was originally aiming for a place in Carmel, working on my bucket list, but since everything was booked or priced out of reach, we settled on this location. The reviews were positive, but my heart was pining for Carmel. Boy was I lucky I didn't get what I wished for. This Best Western is wonderfully located at the entrance to both Marina State Beach and Marina Open Space Preserve. It is literally at the entrance to both! These are lowkey sites just a stroll away from BW's entrance. The room was clean and confortable(esp beds). Service was always spot on. Breakfast was : freshly made waffles, eggs, sausage, cereal, etc. Nicely maintained premises. Walls a tad thin but no biggie. Would like to return to take advantage of the extensive bike paths that cross near there and head out to the Monterey Peninsula. Love this place!

""Nasty Place""

1
27/05/2016

My son and I checked in at this hotel around 10:30pm on may 20th. lady at front desk was nice at checking in soon as we went in room (203) was smelling bad , on the bed there was something , under the bed there was tennis ball , had long hair in shower, all the furniture was very dusty so i called front desk and she moved me in different room (130) again everything was same as first room except no tennis ball , very small bath room . my son was so tired so i didnt complained about second room, next day we went for breakfast soon as we entered my son told me that its smells like dirty rag also scrambled egg was rubbery ,counter was dirty around the hotel area is very nice but hotel needs lot of improvement. for sure in future i am not coming at this hotel.

"Great Location with Great Service"

5
19/05/2016

Perfect location between Monterey and Phil's Fish Market (Yum!) in Moss Landing. Short walk to beach. Staff were exceptionally friendly and helpful. Room was lovely and comfortable. Close to restaurants in Marina.

"Best Western Beach Dunes Inn"

1
19/05/2016

There are so many other hotels in this area, don't waste your money on this one. One of the worst Best Westerns I have ever stayed at, very noisy. The staff is not helpful. Although the sheets appeared clean, the outer covers were not. You may think it's a fair rate, but please look elsewhere. Breakfast is standard fare.

"Repeat Customer"

4
17/05/2016

This is not the Four Seasons but I will be back. Mostly because the management is buttoned up. The rooms are basic but clean, neat and, you're across the street from the beach! Beds and pillow are comfortable. A nice, hot breakfast is included. The friendly management staff went above and beyond to help me print important documents on two separate occasions. I won't hesitate to recommend the Best Western for a straight forward, no frills accommodations.

"Beach Motel."

4
14/05/2016

This is a nice, affordable place, very close to the Marina State Beach--very short walk. It is quiet. There is a good restaurant across the road. It is a nice place for a get-away for rest, and Monterey and all attractions are not far away.

"Over Priced but Clean and Friendly"

4
06/05/2016

Actually really happy with the cleanliness and comfort of the beds. I though $189/night was astronomical for a Best Western but grateful it was at least clean. They were SUPER friendly and we experienced great service from start- almost to finish. A day after we checked out I realized I'd left my nice king sized pillow. When I called to inquire since we were still in town they took my name and number and said they'd call me back. Never heard back... Maybe it got thrown out? Their pillows are pretty small so they could not have mistaken mine for theirs. All well. All in all a good experience. Wished I hadn't left my pillow.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
First and foremost I would like to address the left behind pillow. I encourage you to call the hotel again. It could be that the phone number in the message was written down incorrectly and they were not able to reach you. It is not like our Staff to not follow through with a guests request. We want to thank you for the feedback regarding your stay and are very pleased to read that we were able to make your stay enjoyable. We hope that you choose our hotel to rest at when you visit the Monterey Peninsula in the future.

"Great comfort"

5
05/05/2016

Glad I stayed here !! No problems. Staff great, room great, breakfast just right for the beginning of my day for a round of golf at Poppy Hills Golf Club. . . I came down with my wife last time to visit my son and it was just as good so I knew that it would be my first choice this time on a golf trip with some friends. Worked out perfectly. I look forward to my next stay. . .

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate you taking the time to review your recent stay with us. We are please that you chose us to return to and we thank you for your continued patronage. We look forward to seeing you soon.

"excellent rate for Monterey area"

3
01/05/2016

I was looking for an inexpensive hotel/motel in Monterey area. Nothing to brag on the amenities, just basic room, bed, recliner and a desk. Breakfast was packed, so I skip it. If you are looking for a cheap alternative this is the place. If I book a room at Hyatt, Hilton or Marriott; it will set me back a minimum of double the price I paid for at Best Western. If you just need a place to sleep and shower, this is your place.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Our guests feedback is what lets us know where we excel and where we need some improvements. We appreciate your review and want you to know that we are pleased you enjoyed your stay with us. Our staff takes pride in their work and with reviews such as yours it shows.

"Great stay!"

5
25/04/2016

Had a nice stay at Best Western Beach Dunes in Marina. Being right by the beach is what we were looking for. Having a helpful staff that allowed us to check-in before 3pm was appreciated so that we could change and enjoy the beach earlier.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to leave feedback about your recent experience at our hotel. We are pleased to read that our excellent guest service agents were able to accommodate your request of an early check in. There is nothing greater than a happy and satisfied guest. This lets us know that we are doing our job correctly. We hope to see you again soon.

"Best Western Dunes Inn"

4
22/04/2016

Good location near Monterey, only 10 minutes drive to be in the downtown! The hotel is also about 100 feet from the beach. Very pleasant! The rooms are calm and the hotel is very easy to find, near the highway 1

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate you taking the time to review your recent stay with us. We are pleased to read that you were able to enjoy our wonderful beach access across the street from our hotel and that your accommodations met your expectations. Thank you for your feedback and we hope to see you again soon.

"Hospitality plus"

4
20/04/2016

Last Friday night we decided to head South toward Monterey. We found the Best Western Beach Dunes Inn on the Internet. The very nice lady running the front desk was named Diane. She had a room available and held it for us with out asking for our credit card. I thought, well that is really nice! We were an hour away from the property. When we arrived Diane upgraded our room. The property is older than some but has been tastefully decorated and well maintained.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are pleased that you were happy with your choice of accommodations. Our staff is highly trained in customer service and takes pride in their skills. We try to meet all of our guests needs and expectations to the best of our abilities. Thank you for taking the time to leave your feedback and we hope that you will stay with us again during your next visit to the area.

"Love this place"

5
19/04/2016

I love the location of this hotel. I'll stay here whenever I need to be in the Monterey area. The staff is super friendly and so very helpful! We loved the free wifi and the breakfast is great with lots of selection.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to tell us about your recent experience at our hotel. We are always pleased to read that our guests have had an enjoyable stay with us. We look forward to having you back as our guest in the near future.

"You get what you pay for"

3
13/04/2016

This hotel was clean and a great short walk to the beach. The furniture is dated along with the carpet, but it is what I expected for the price. The breakfast no so great, might consider eating out for breakfast. No pool and the spa is small. But for a hotel basically on the beach the price was right! The staff was very friendly.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to leave feedback regarding your recent stay with us. We are concerned that you did not enjoy the complimentary breakfast that is provided. We offer a wide array of items that include healthy choices and kid friendly options. We are pleased that you feel that the price you paid met your value expectations. We hope that when you visit the Monterey again that you will choose be our guest.

"Needs some upgrades but Nice for the Price!"

4
09/04/2016

What makes it for this hotel is the price. You will find the rooms to be clean and roomy, a so so breakfast and nice folks at the front desk. However, you may see garbage cans overflowing, outlets that don't work, low water pressure at times, and a bland choice of breakfast items. The utensils were soft and bent easily. Wouldn't even cut my waffle! OMG I was told they will be upgraded. Had some guitar players next door and desk called them and got them quiet for the nite but next morning back at it. We were checking out but I was ready to complain and have them evicted. This property is ok, the price for area good, Clean, but not up to the usual BW standard.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate you taking the time to leave a review of your recent stay with us. We are pleased to read that you were satisfied with your accommodations however the amenities seem to be lacking. We appreciate your feedback and be assured we are always making steps to improve our guests experience.

"bye"

3
05/04/2016

good rest stop not by water or fancy amenities. service was good and breakfast included eggs which was nice also. it was late at a check in so we left by 10 am so it was fine for our needs. thank you. front dest lady was nice!

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are pleased that you enjoyed your stay with us. Although we are not on the beach we are across the street so it is a short 5 minute walk through the sand dunes to the water. I hope you were able to witness the breath-taking sunset from Marina State Beach. Thank you for taking the time to leave a review of your recent stay and appreciate your feedback.

"Clean, reasonably nice"

3
03/04/2016

Clean, reasonably nice for level of hotel (2 star). Rooms fairly spacious but walls were thin. Sounded like there was someone above us all night but we were on the second floor. Location fine. Everything about what you'd expect.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for your review. We are happy to read that your guest room was clean and spacious. I apologize for the inconvenience of the noise from the other guests. I hope this does not detour you from choosing out hotel during your next visit to Monterey.

"Alan S. Bernikoff, Esq."

5
01/04/2016

Enjoyable stay with appealing location. Definitely need a larger Jacuzzi. Pool is not mandatory esp. with the ocean close in proximity. An exercise room, albeit small is OK, but would be nice to work-out after breakfast.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for your feedback. We are pleased to read that you enjoyed your stay. We welcome suggestions from our guests and try to make changes where we can. We hope to have you back as our guest during your next visit to the Monterey Peninsula.

"Friendly staff and close to beach"

4
28/03/2016

The staff at this hotel were very friendly. The room was clean and comfortable. The grounds were clean and easy to get to the rooms from the parking lot. The play structures were ideal for small children and helped them wind down after a long day in the car. Close to Marina State Beach and within walking distance for those who are fit.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are pleased to read that you enjoyed your recent stay with us. We take pride in our hotel and with reviews such as yours, it shows. Our staff works hard to make sure your guest rooms are clean and comfortable, that the grounds are clean and appealing to the eye, and of course our guest service staff is always ready to welcome you with a friendly smile. Thank you for taking the time to review your stay with us. Your feedback is sincerely appreciated.

"so so"

3
27/03/2016

hot tub not in working order... should've provided a discount... the breakfast left a lot to be desired.. mainly not enough room to eat for patrons. The staff was accommodating, but I knew better than to ask why the hot tub wasn't working... I guess it was closed for service or something; but, when I come to stay somewhere targeting a room with continental breakfast and hot tub... I would hope these to be up to par.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We sincerely apologize that the hot tub was being fixed during your stay. It was only down for a short two days so that the maintenance department could address some broken tiles. Please be assured that the hot tub is currently up and running. We sympathize with your frustrations and hope you understand that sometimes issues take more than a few hours to fix. It is unfortunate that it happened during your stay. We appreciate your feedback regarding the breakfast. It does seem to get a little busier closer to closing that is why we suggest to our guests at check in to try and come enjoy breakfast in the earlier hours to beat the closing rush. Thank you for taking the time to leave a review and we hope to have you back as our guest.

"Good motel, right by the beach, excellent breakfast"

4
23/03/2016

Competent, dated, very basic motel at reasonable price for the pricey area. Nothing to write home about except: 1. Friendly front desk help. 2. Great breakfast included in our stay. Plentiful, tasty, varied. Good coffee. Well-provisioned (by the manager, as her breakfast person missed the shift). 3. Location, moments away from the beach and a short drive to lots of retail & restaurants. Would I stay here again? Yes.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for your feedback. We appreciate your review. We are pleased to read that you enjoyed your stay with us and that the staff met your expectations. We hope to see you back soon.

"Maids are Thiefs!"

2
22/03/2016

Had money stolen while staying at hotel. Happened when out sight seeing and the maid was in our room. This was reported to the manager and she told us she would follow through and contact us. Management never followed through with investigation.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We sincerely apologize for any inconvenience you experienced while a guest at our hotel. An investigation was conducted and we stand behind our housekeeper when she says she did not remove anything from the guest room. This particular housekeeper is assigned to the same set of rooms each day she works and has never experienced an issue of this nature. She is an outstanding employee. We appreciate your feedback.

"Nice place to stay while visiting Monterey"

4
14/03/2016

This was a very comfortable, safe place to stay while we visited the Monterey area. We loved the close proximity to the beach! Clean, safe, and all of the staff members we dealt with were very pleasant and the breakfast was very good. The ability to purchase the special "Buy 1 day, get 2 days" admission to the Aquarium was a great bonus. We didn't have to stand in line at the aquarium and had a 2nd day's admission too!

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We would like to thank you for taking the time to leave a review of your stay with us. We noticed that we are your first review on Trip Advisor. Thank you for taking the time to become a travel member. Our location is fantastic with the beach and ocean just a short 5 minute walk from your room. Our staff takes pride in their work and it shows in your review. We are so pleased to read that you were able to take advantage of the special offer when you purchase your Monterey Bay Aquarium tickets through the hotel. We look forward to having you as our guest real soon.

"Stay at the Dunes"

4
11/03/2016

A spontaneous stop brought us here to wait out a rain storm. Woke to walk across the street to walk out the dunes to the beach. Magical! The rooms are fine yet a bit close to the highway noise. Great location to walk the coastline! Breakfast was adequate with make your own waffles.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Isn't our beach beautiful? We are so happy to read that you were able to enjoy the short walk through the Dunes to see the Pacific Ocean. We understand that the highway noise can be a nuisance for those with noise sensitivity. We try to accommodate guests needs to the best of our ability. Thank you for your feedback, it is greatly appreciated.

"Awesomeness"

5
10/03/2016

We had the pleasure to stay at the marina Best Western, and were immediately impressed with Naomi. She was was very pleasant and made our check in very welcome. We needed some milk and Naomi did get some, even asking if we wanted 2% or vitamin D. This was presented on a tray as well as some extra towels we asked for. The morning staff was excellent, making sure we were able to get our coffee and orange juice, even as they were closing for breakfast. The Easter decorations made it feel festive as the warmth of the staff and room. Julio, thank you for taking some time to say hi. When we left, we were presented with a nice gift basked of yummies. We stayed at the marina for two nights and would come back!! The only drawback was not having a luggage cart to take our luggage to rooms. The marina is only 3 minutes from the beach, close to shops and walmart and gas stations. Only a few minutes from Highway 1. We highly recommend the marina

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to leave a review of your recent stay with us. I would have to agree that Naomi is a gem and we are pleased to read that she was able to make your stay comfortable and enjoyable. We strive to make sure that each and every guest is happy when they leave our hotel. We appreciate your recommendation and hope to see you back real soon.

"Poor"

2
06/03/2016

The room had a terrible odor, there was freeway noise, and noise from other guests walking by and outside my door. Car alarms were going off. There were ants in the towels and in the bed sheets and pillows. First arrived to check in no hotel clerk in the lobby rang the bell 4 times about 10 minutes later clerk showed up. Manager appearance and manners were very disheveled. And a little agitated.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We sincerely apologize for the experience you had while a guest with us. I hope you understand that there was a horrible storm that weekend and occasionally instances such as this occur and is beyond anyone's control. We cannot control people talking outside of their rooms, car alarms going off and an unexpected ant invasion. All we can do as a hotel is try to correct the problems as they occur and I believe the staff handled the issues professionally and fairly. We appreciate your feedback and welcome you to be our guest in the future so we may provide you with a more comfortable stay.

"Nice location. Good value."

4
03/03/2016

This hotel is across the street from the dunes, which makes it cozy and convenient for beach goers. The rates are very reasonable and a high end lodge is within walking distance if you want to have a nice meal at their restaurant. The room was pretty clean, but hadn't been vacuumed thoroughly (pieces of cereal on the floor). They offer a discount for CSUMB families. My 2-queen room was quite large. There is quick access to Hwy 1. I will definitely stay there again.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to leave a review about your recent stay with us. We are pleased to read that you enjoyed your short time with us. We will share your feedback with the housekeepers to ensure this doesn't happen to future guests. Please keep us in mind for your next visit to CSUMB.

"Passing thru Marina, California"

5
02/03/2016

Traveling north on Ca. 1 looking for a place to spend the night. Booked this motel and we're very pleased. Relatively new, a little tricky to get to, pay attention to the instructions. Property just has a small hot tub, right outside the office. No pool for the kids. Rooms were very clean and comfortable, bed was great.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are so pleased to read that you enjoyed your short time with us. We take pride in our excellent customer service skills and fantastic housekeeping staff. Thank you for taking the time to leave your review. We appreciate your feedback!

"Satisfied!"

5
22/02/2016

Great hotel for the price! It was clean and cozy, right next to the beach. I would absolutely go again and already recommended it to my friends and family. Service was awesome, rooms were clean and location was excellent.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are so happy to read that your enjoyed your stay with us and we look forward to having you back as our guest. Thank you for taking the time to leave your feedback.

"It's all about cleanliness"

5
09/02/2016

We enjoyed our stay. Easy in, easy out. It had a good breakfast just to get you started. I really enjoyed the location where the beach was a short walk away. The area is clean and the beds are comfortable. I liked the light sensor in the bathroom. The shower area was tight but not inconvenient. I would recommend this Inn for a nice stay as it is close to Monterey without the major cost.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We are elated to read that you had an enjoyable stay with us. Our staff takes pride in the jobs that they do from housekeeping to our guest service agents. It is always a pleasure to know that our guests are satisfied. We appreciate you taking the time to review your latest stay with us and hope you continue to be our guest in the future.

"not what you expect for a Best Western"

1
07/02/2016

we moved from the motel next door and hoped for the 10 USD we are paying more to get more for our money room smelled after smoke and was very outdated luckily we could used that as excuse and we got the money refunded

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Please accept our sincerest apologies for the smell in the guest room you were assigned. Unfortunately we cannot control what the prior guest does but we use every effort to address any issued in the room before the next guest arrives. We appreciate your feedback and I am pleased that our Management was able to satisfy you at check out.

"Not one of Best Western's flagship properties"

3
06/02/2016

Room was okay, price was low-ish, but we could not establish and hold an internet connection. Room really could use a refrigerator! The room smelled a bit bleachy upon arrival. Lots of facilities in the area.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for taking the time to review your recent stay with us. Be assured that the WIFI issue has been addressed and fixed. There are rooms with refrigerators at our hotel. Although not every room has one but we would have been happy to move you to a room with one if it was available. We try to accommodate all of our guests needs to the best of our ability. We hope you to have you back as a guest so that we may provide you with a more comfortable stay.

"Great Location but Lack Secure Wifi"

3
31/01/2016

I love the location of this hotel but I some things are lacking. We stayes there two past Thanksgiving weekends and my biggest problem with this place is the lack of secure wifi. When I made the reservations I was told they had secure wifi but they don't. During the first stay I was told there was something wrong with the server. Because of this I missed my plans for Black Friday online shopping! The next year, I was told again they have secure wifi, once there I found they did not. They pretended they did, until I came don't to the office to explain to them they don't. This time they told me there were changing internet provider, blah, blah, so again I missed my plans for Black Friday shopping. Another disappoint is that unlike most Best Westerns they don't have microwaves and fridges in all rooms, so we had to move to another room that did. And finally the room we ended up in was very drafty (some basic door weather stripping can take care of that). In summary, I will not be staying here again till they have secure wifi, unless I stay for a very short overnight stay.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We truly appreciate your continued patronage. We were aware of the internet problem at the end of last year. After much investigation and time we found the source of the problem and it has now been fixed. The WIFI can be accessed from any guest room on the property. You are correct by stating that not all of our guest rooms have a refrigerator. The rooms with refrigerators can be reserved either on line or by calling the hotel directly (based upon availability). We do not have microwaves in the room but there is one located in the lobby for guests use. We appreciate you taking the time to review your stay with us and hope that you will stay with us again Thanksgiving 2016.

"needs improvements"

3
28/01/2016

Considering the price the hotel presents a somewhat of a value. However, there is plenty of room for improvements in the areas of room decor and furnishings, Bathroom appearance is sub par. Its size is tiny - one has to move into a corner in order to close the door. Bath tub in our room had scratches and looked worn out. The pros include lower price and short walk to the beach

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for your feedback regarding your experience at our hotel. We are in the planning stages of making some changes to the décor of our guest rooms. Unfortunately the size of the bathroom is beyond our control but we will definitely have the maintenance department check into the condition of the bathtubs so that future guests do not have this same experience.

"Close to beach and a great restaurant!"

4
18/01/2016

Nice room, comfy bed, short walk to beach across the street..short walk to Kula Ranch restaurant...friendly staff Reasonable price. The beach is beautiful and not crowded at all. Great relaxing area! Shopping is close as well. Overall greta experience!!

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you Lobofly11 for your review of your recent stay with us. I am pleased to read that you enjoyed your stay. There are many places to choose from on the Monterey Peninsula and we appreciate you giving our hotel the opportunity to provide you with a comfortable place to stay.

"Decent Stay"

3
18/01/2016

Rooms were dated but adequate. Breakfast was surprisingly satisfying - eggs, sausage,waffles, yogurt, fruit ,cereal, breads - helped the budget to be included in the price. Tons of pillows, but be sure to ask for extra blankets at the front desk. Plus: Walking distance to the beach - Minus: right on the freeway. Overall, met our needs.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you Glenn M for your review. We are currently working on making some upgrades to the furnishings in our guest rooms. I am glad that you enjoyed our breakfast selection and the convenience of being able to walk to the beach from the hotel. Extra blankets are available at the front desk if the in room heating system is not enough. We appreciate your feedback and hope you will be back soon.

"Dunes Inn"

5
17/01/2016

We have stayed in numerous hotels over the last 5 years in Marina and Carmel. The Dunes Inn was very nice and the breakfast was great. Wonderful location and a fantastic price point. Very quiet location.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
We appreciate you taking the time to leave a review of your stay with us. Emily T it was a pleasure having you as our guest. We hope to see you again soon.

"What this hotel lacks in luxury is made up with staff attributes"

4
09/01/2016

Booked 3 rooms for a 1 night stay in Monterey en route from Los Angeles to San Francisco. Had requested 3 rooms in quiet location not near road & close to each other. The rooms were on 2nd floor - 2 together & 1 just one room away & not near the busy road.Parking Free. No restaurant on site but takeaways can be ordered in. My husband was really sick while staying, The front desk was superb (Lexi) nothing too much trouble. she was happy to help the youngsters order food in but they decided against it. She also made sure my husband had suitable plastics available for the following day travel north. My in room coffee maker was not working so Lexi (May) advised me where I could get hot water. Rooms were clean warm & comfortable. There was free wifi & basic breakfast (eggs/toast/juice/tea/coffee/yoghurt/fruit) included in the cost, All members of staff I came into contact with were pleasant & polite. 'The Dunes' is just a short,safe walk from the Dunes but no sea view as the Dunes themselves are too high. Lovely view from the top. I would have no hesitation at staying at this typical 3*American Inn with a 5* service.

Patricia f, Guest Relations Manager at BEST WESTERN Beach Dunes Inn, responded to this review
Thank you for such a wonderful review. We take pride in our excellent customer service skills and are always excited to read about our happy guests. I am glad you were able to enjoy the beautiful panoramic views atop the sand dunes just across the street from our hotel. Lyke2snype we appreciate your feedback and hope to see you again soon.

"Quiet, Accomodating, Just 15 miles from Monterey Peninsula"

4
04/01/2016

This was a good short stay. The staff tried to meet our requests and the breakfast area was really busy! The service person was really hustling to keep things picked up and supplied. Although there is no elevator, if you park on the back side there are only 7 steps you would need to go up. In front, it looks intimidating with about 2 levels of 15 steps each to get to second floor. Almost cancelled reservation until they mentioned that there was the back way with only 7 steps!! They must be upgrading as we had adjoining rooms and the heating systems were different in each one. We had to get help to figure it out.

"The hotel is very cozy with nice price."

4
02/01/2016

I book rooms on the internet for my family and the friend's family. We had a good night in the hotel. The room is clean and cozy, the service is perfect. The city is quiet and beautiful. It is a best option for leisure.

"Great stay for great price"

5
31/12/2015

Very clean, great spa in central location. Breakfast area was pretty messy, but other than that.....great hotel and location for the price! Our family loved it and will definitely consider again. Very close to Marina State Beach.

"Very Friendly Staff"

5
26/12/2015

Check-in and Check-out process was very smooth. Also staff at reception was caring and helpful. Room was clean. No microwave in room however staff allowed us to use Microwave at breakfast area. Also staff helped us to guide on the places to visit around Monterery.

"One night at Best Western Beach Dunes Inn, Marina"

4
03/12/2015

The hotel is located very near Marina Beach. We love to go for an early morning walk there. It is a beautiful beach. The hotel is clean, comfortable and has a great breakfast. The beds were comfortable. We like to be able to pull down blankets and sleep with a sheet. We could do that.

"Okay stay...wont choose again"

2
26/11/2015

The check in was fast and easy and the live in Manager is sweet as can be, but you can clearly tell the owner is not paying attention to this property. My son had to use the restroom in the lobby, when we walked in the restroom it seemed clean but my eyes lied the toilet seat had a big stain on it, so i had to suspend my son in the air. The front desk girl was nice and assisted us to our room and recomened were to park so we are closer to our room. The room was not what i expected. I was greeted with a old leather arm chair that was missing a piece of it. The bathroom was shockingly small , I can stand in the middle of the room and touch both opposing walls. The only shink was in the outside off the "restroom". It had a towel rack that had no towel, the room had no closet....it has a rack were i can hang my jackets but that is about it. The skirt of the bed had hols in it, the curtains were out dated, some not all the furniture did not match completely with the other furniture. I do appreciate the fact that they have sprinklers in the room, in case of a fire but they are the ugly silver old ones. Not to mention they are dirty. The only day i took a shower their i noticed the shower walls were dirty. My room was in much need of a deep clean not to mention a dusting. I am glad we only went their for three days and those three days we spend most of the day out. I will NOT stay in that Best Western again.

"Near BEACH"

4
12/11/2015

Next to State Park inc. Beach on Pacific and also near good eating spot, Kulu Ranch. Had an excellent Handicapped or very Accessible room with correct amenities. Provided immediate Maintenance Svs. when requested and Front Desk provided information about the surrounding area!

"Best or Beat Western"

1
22/10/2015

Front desk check in was flawless. Sweet girl at check in. Never saw her again! Checked into room to find shockingly shabby and beat up leather chair. It was a turn off! Why leave such a piece of garbage in a hotel room? It was blocking the connecting door! Could it be an additional safety device? Nope! Just a dirty old eye sore. In the morning I told Naomi what a mess the chair makes of the room. She brushed me off. I tweeted about the chair and Naomi. I was told Naomi would be reaching out to me. She never did so I did! She was rude. No flowery description or detail needed. Rude is wrong! Naomi told me "we already spoke about this! Why would you contact corporate?" Not what I expected and not very flattering to be put on the spot. Truth is this hotel does not live up to my standards or Best Western standards. The next night I checked into the Hilton Garden Inn in Monterey. What a difference it makes when you have pride in your property and it shows! When in Monterey stay at Hilton!

"NEVER STAYING HERE AGAIN"

2
21/10/2015

Aloha! My stay with Best Western started off great. The girls at the front desk are awesome and they're very friendly/knowledgeable about the area. The problem that I was kind of shocked by that left a bad feeling when I left was that I felt like I was treated like I didn't matter from management at the Monterey, Dunes Road location. The second day I was in the hotel, I went to grab a cup for water in my room and I found marijuana, about the size of a fifty cent coin in between the cups. I called the front desk to let them know about finding drugs in my room and the front desk girl told me she would talk to a manager. The girl called me back a few minutes later and told me her manager told her that it is not from one of your room service people, it must have been from one of the previous people that stayed in my room. I was then told to flush the marijuana down the toilet. I was a bit confused at how this situation was dealt with, but I let it slide. The next morning, I grabbed breakfast, then went back to my room and see the guy in the room next to me sticking his head out of his door and the stench of marijuana filled the hallway. As soon as he saw me, he closed his door. I went in my room, once again, feeling weird about marijuana appearing on your property. I let front desk know the next morning when they asked me how my trip went...I came back home still with the lingering confusion of what was going on. (And the power went out for a full day as well! Which I know isn't your fault, it was a problem for the Monterey area. Your people never apologized for the inconvenience and once again, customer service wasn't that great from your management...The girls in the front did their very best.) I don't know and I don't care who brought drugs onto the property or who's fault it was that the power went out for the entire day. The point is, the way management dealt with issues was very bad. I don't think I will ever stay at a Best Western again and do not recommend it to anyone. I loved what Hotwire did, but I believe that the problem was that your management is not well trained on how to deal properly with customer service. I felt like I got treated like a second class citizen. The amenities were great and what you're doing is great, but there's a missing piece to this all and it's customer service! -Stephanie Villalobos

"Loving Best Western"

5
20/10/2015

I have stayed at Best Western in eight US states, Hilton, Comfort Inn & Suites, La Quinta, Omni, and Holiday Inn. The Best Western Dunes Inn, in Marina, California had the best staff I have dealt with, of all the hotels & motels I have stayed. They make constant efforts to maintain their facility inside and outside, the staff members were very pleasant and readily available when I needed assistance. The room was clean and very comfortable. While there is no pool (facility is walking distance to the beach), the outdoor jaccuzi was a wonderful surprise to this weary traveler.

"Quaility of hotel"

3
19/10/2015

I thought it was a great area . Nice motel. Loved the outside with tables and chairs and hot tub. I thought the prices were a little steep especially seeing we had two children and I wasn't sure we were supposed to get them free. We had to bring a portable baby crib which cost us an extra $50 on airline. Nice if they would have a few on hand. Our bed did need new pillows.

"Best Western Beach Dunes Inn"

5
18/10/2015

Very nice place, excellent restaurant nearby, state beach a block away. Great staff, quiet location and clean rooms. The room was large with a very comfortable chair with ottoman. The front desk, (Lexie) and manager, (

"Great Staff & Location "

5
17/10/2015

We stayed here for 1 week Friday-Friday. It was a business/family trip. In the past 6 months we have stayed at numerous hotels all along the southern & northern coast. I was really impressed with this Best Western! The staff is friendly and goes above and beyond! The rooms are clean, beds are comfortable. Even though it is right next to highway 1 we did not hear any freeway noise. We stayed in 2 rooms that were at the end right next to the highway. You do need to request a fridge & microwave because not all rooms have. The wifi is a little slow at peak times. But that is the only negative that we noticed. Not sure what the other reviewers experienced. The cleaning staff is great as well. Really friendly and they go out of their way for a Best Western! We recently stayed at a Marriot Residence Inn which was triple the price. The staff does not compare. It is across the street from the Khula Steak House which was really convenient. Our water pressure was great in both rooms. Everything was clean and dusted throughly. We will be back soon and I will recommend to all our friends and family!

"Great bed, great breakfast"

4
14/10/2015

The hotel is located in a quiet area near the beach. The desk clerk was friendly and helpful. The beds were very comfortable and the breakfast was more than adequate and included scrambled eggs. The price was quite reasonable.

"Great Deal for the Money"

4
12/10/2015

We stayed one night at this motel and thought it was very adequate. The rooms were clean and well maintained and the continental breakfast was standard and good. It was close to Moss Landing where we booked a whale watching trip.

"Best Western Stay"

3
06/10/2015

Property was overall comfortable, pillow case unclean, Kleenex empty, refrigerator smelly and no water pressure. Beds comfortable but could use upgrade. Good location for Monterey area and beach access is good but a hike from the property.

"Good value for money - not a destination"

3
03/10/2015

We stayed here as part of a large group (25+ rooms). The staff is great, the breakfast is free and pretty good. Internet is free but slow at peak times. Beds and pillows comfy; shower has adequate+ pressure. Room amenities are basic (e.g., shampoo/conditioner combo). Overall quiet and restful if you need a clean reasonably priced place to sleep in the area. It's right off CA-1 so getting places is simple but you must drive.

"Good Location"

4
02/10/2015

Was with a group attending a car event. The hotel worked great, friendly and helpful staff. Found my room not fancy but clean and a good bed. Breakfast is the hotel norm but good, the room is a little crowded. Parking is good & well lite. Wi Fi is a bit slow but works fine for E-Mail

"Very dated and not very clean"

2
23/09/2015

Didn't feel particularly that safe here the room door were to outside doors didn't look particularly secure. The room next door or whatever it was; the door was left wide open. I wanted to make a coffee the coffee maker was dirty and smelt funny. Overall it is a roof over your head nothing more

"Poor Quality and Service"

1
22/09/2015

I came here for a weekend getaway to the Monterey Jazz Festival with a friend and we were appalled by the filth found in the room and on the bed sheets. When I asked for new sheets, I was told I had to come and get them myself. It was after 1:00 AM and I had just showered. Bad customer service, filthy room, dust, and uncomfortable bedding.