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Best Western Hotel Inn Santa Clara, Santa Clara

4.5/5  - basé sur 312 notations.
4341 El Camino Real, 95051-2510, Santa Clara, United States - See map

This charming Santa Clara hotel, located in the heart of California's Silicon Valley, lets guests experience everything the area has to offer with comfort and convenience. The Best Western Inn Santa Clara is centrally located in Santa Clara, near San Jose, Santa Cruz and many of the Bay Area's most popular attractions. It's only minutes from thrills and family fun at California's Great America theme park and the popular Winchester Mystery House. Sports fans enjoy riveting games at HP Pavilion or watching the San Francisco 49ers warm up at their local training facility and corporate headquarters. Shoppers are delighted with a trip to Santana Row, a premier shopping center near this Santa Clara hotel. Business travelers appreciate our close proximity to Silicon Valley giants like Google, Yahoo, Facebook, Oracle®, Cisco and Apple, as well as the Santa Clara Convention Center. We also offer convenient lodging for guests visiting Kaiser Permanente® Santa Clara Medical Center and Santa Clara University. This Santa Clara hotel is just 10 miles from the San Jose International Airport and 35 miles from the San Francisco International Airport. The Best Western INN Santa Clara boasts an impressive lobby, and beautiful guest rooms that meet the needs of business and leisure travelers. Guests will enjoy cable television with HBO®, CNN® and ESPN®, free Wi-Fi access, complimentary breakfast, an outdoor swimming pool and the additional convenience of free access to the adjacent fitness center. Our hotel has earned the 2012 & 2013 Trip Advisor Certificate of Excellence Award. This accolade, honoring hospitality excellence, is only given to establishments that consistently achieve outstanding traveler reviews on TripAdvisor. com and only 10% of hotels listed receive this prestigious award. Other awards won are 2013 Director’s & Chairman’s Award. To experience an exceptional Silicon Valley hotel, make your reservation now! Enjoy your stay. Our pool is closed for RENOVATIONS. We apologize for any inconvenience.

Best Western

Hotel Inn Santa Clara

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 312 guest reviews
NOTE ISSUED
Excellent
160
Very Good
97
Average
38
Poor
12
Terrible
5
REFER TO NOTICE
Business Business
156
Couples Couples
45
Family Family
67
Friends getaway Friends getaway
19
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Affordable Great Stay"

4
07/07/2018

The hotel is well located with lots of restaurants within walking distance. The check in process was easy and the front desk representative was very attentive to our requests. The room was clean and comfortable with two double beds. The refrigerator and microwave are very convenient to have in the room. The coffee machine in room didn't work but there is always coffee in the lobby so no problem. The breakfast is extensive and is very clean with an employee constantly checking the inventory and wiping down the counters. Parking is not an issue as there are plenty of spaces. We couldn't have asked for a better stay at the price point. Will return in the future.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Very nice hotel in Santa Clara"

5
04/07/2018

This hotel seems quite well run. The people we dealt with were all very courteous and helpful. It is located on a busy street with a number of interesting restaurants nearby and a large Lucky supermarket just down the street. We were able to park in front of the room and access the room from the parking lot. The room had microwave and refrigerator and was quite serviceable. Breakfast was very good. The breakfast room was small although it was never crowded during our stay. The hotel has an arrangement with a fitness center across the street so guests can use that facility.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"Just ok"

3
18/06/2018

The rooms were small and cramped, but clean. The lobby and breakfast area are combined so they are small also. Overall an ok place, but nothing special. Wat overpriced for the value. The pools is closed and the gym is across the street.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
We apologize that your stay at the BEST WESTERN Inn was not what you were expecting.We are in the process of renovation of breakfast area. The entire breakfast area will be moved to a new building along with a new pool as soon as the building permit is approved by the city of Santa Clara. Please come back and visit us again in the future.

"a trip to the south bay"

5
13/05/2018

very nice place; please fix pool,the food was good,nice TV and reasonable price; Easy to find in the south bay grid.Good coffee and waffles The staff was very nice.Trip was nicely planned to get out of Dodge before bad traffic was upon us

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for taking the time to write a great review . We will start the construction of a new pool very soon. Please come back and visit us again soon.

"Great hotel, great location"

5
12/05/2018

Hotel was amazing on outside and impressive in room. Very comfortable. You could tell money was being put into making this hotel amazing. The room was clean, not masked clean but really clean. Bed was very comfortable. This was an amazing BW.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for taking the time to write a great review. Please come back and visit us again soon.

"Busy excellent location. Good service"

5
24/04/2018

I arrived at 11:00am and tried to do early check in but in vain. Still the hotel gave me a pass to the executive lounge where I was able to finish unfinished work. The room was very quiet despite the large number of people. Fitness room was small size but did good job. Reasonably new machines. Location was excellent - easy access to most of the town. One of best Hilton I have stayed!

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank You for writing a review. However, the review you wrote is not for our Best Western.

"Nice Hotel"

5
20/04/2018

It was a really good experience. My wife and I stayed here. The people that work here are all very nice. The room we stayed in was very nice and the beds were very comfortable. The break fast was good and it's nice that it runs until 10 AM. The Night Clerk was very friendly and gave us extra towels when we needed them and water bottles.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you taking the time to leave such a great review. We are glad you enjoyed the breakfast . Please come back and visit us again soon!

"Great Motel to stay"

5
06/04/2018

Great motel to stay. Great & friendly staff. Great breakfast. Great masala tea. Very pleasurable experience. Lot of Indian restaurants around. Great rooms. Hotel people are very accommodative & helpful

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for taking the time to write a great review . Please come back and visit us again soon.

"Enjoyed the Stay."

5
03/04/2018

I stayed in Best Western Inn Hotel for 20 nights starting Jan end to Feb Mid. Here is my feedback. Good Side:- • Hotel employees are truly helpful. Behavior is the point to notice. They are really humble • Hotel located at a excellent place with lot of restaurant options • Room is very clean with latest amenities • Breakfast is really good with good options • Have Fitness 19 Gym option for free Improvement areas or you may not like :- • Wash room / bathroom is really small • There is no proper wardrobe in the room. If you stay for long then you will face the issue to keep your cloths • I faced internet issue for 2-3 days . Internet was really slow for those days. Yes I got immediate solution too from hotel Summary:- I strongly recommend this hotel if you are looking for that kind of budget in this area.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for taking the time to write a great review . We will consider the improvements you had identified. Please come back and visit us again soon.

"Clean but so noisy!!!"

2
28/03/2018

The room was clean, breakfast simple but good, receptionist very courteous. But the noise!!! Seems you sleep in middle of the road with the other guests (lot of traffic on road near hotel) you can hear the neighbor yawning, if you open your bedroom door you have the impression that it is without yours. for this the hotel is not recommendable

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a nice review! I am sorry about the noise . Please come back and visit us in the future.

"very nice overall, one star off for value"

4
21/03/2018

I stayed here the night before an early morning exam. With the exception of the price, which was inflated along with all of the other motels in the airport/San Jose region, I found this place to be very nice. I chose it after obsessive research for a motel that got uniformly good reviews, which is surprisingly rare for some reason in a sub-$300 per night motel (!!) around here. The location was not sketchy. The desk staff were all super pleasant, the room was nicely updated with lovely upscale designer furnishings, was quite clean and fairly quiet. Great beds, good TV, free wi-fi, coffeemaker, microwave, mini fridge. Complimentary breakfast a step above the usual, with hot food, waffle maker, fruit. Downsides: outdoor corridors, small bathroom. I would stay here again if the need arose.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you taking the time to leave such a great review. We are glad you enjoyed the breakfast and our modern upscale furnishing. Please come back and visit us again soon!

"Surpassed my expectations. Very clean and pretty"

5
12/03/2018

Breakfast was great. It included eggs, sausages, potatoes, waffles, cereal, oatmeal, yogurt, fruit....The rooms looked as if they had been recently remodeled. They were beautiful and spotless. The room was a nice size and included a refrigerator, a microwave, and a coffee maker. Way better than what I expected from a Best Western. The staff was friendly and helpful.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for such an incredibly great review! Everyone at the Best Western Inn Santa Clara takes pride in their work and it shows by how pleasant our customers are. Please come back and visit us in the future.

"Over all average experience"

3
04/02/2018

Rooms are a little outdated, heating system very outdated in some rooms.. Fridge hums at night.. but the customer service is great, sound proofing do the rooms could be better. Can't complain too much for the price paid.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
We apologize that your stay at the BEST WESTERN Inn was not what you were expecting. We understand there is a certain standard that should be met and we are sorry that we failed to do so. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. Please come back and visit us again in the future.

"Good Stay at Best Westeren INN"

5
30/01/2018

Best Western Inn, on the Elcamino rela is a good location to stay. I'm very frequent traveller from India and it's very convinenent to walk around Indian Restrunant and shops for Lunch & Dinner. The Staff in Best Western INN has been very humble and care taker. Dimel is the Manager and good caretaker and provides all the required help with their front office staff Sam & Chris are good and very help full. The House keeping team Maria and others has been very helpful and they clean up room everyday and it's a good stay. I always prefer to stay at Best Western Inn and not looking for other optios.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"Great value"

5
14/12/2017

This was so inexpensive for the area- and it was great! You are on a busy street but that is the only drawback. Ok, the pillows were a bit stiff. But the room was updated and had everything we needed. Clean and an efficient staff.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for taking the time to write a nice review . Please come back and visit us again soon.

"Our 2nd time here."

4
12/12/2017

Our 2nd time back to this location. It is very convenient location to where our kids live. The price is right and the location is nice. the room is nice and the staff very friendly & welcoming. Will definitely stay again.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Nice"

4
10/12/2017

Nicely remodeled room, comfy bed, good water pressure in shower, good location and very quite, lots of restaurants and shopping around didn't use the pool, grounds very well kept, free breakfast was a plus. we'll stay again.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Motel for several hundred $$ per night"

3
10/12/2017

Although the bay area is expensiv I would not expect just a motel for that amount of money paid. Breakfast is usual low level artificial stuff served on one way plates and cups, Why can´t there be more natural food on normal plates?

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank You for taking part of your time to write a review. We apologize that your stay at the BEST WESTERN Inn was not what you were expecting. We offer rates that are lower than most hotels in the area. Please come back and visit us in the near future.

"Staff and management can make or break a hotel"

5
05/12/2017

When you send out your employees to hotels you can only hope that they enjoy their stay. At this Santa Clara Best Western, they go above and beyond what we expect from hotel management. They take that extra step in creating the best experience our staff has when they stay at this hotel.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your support and feedback inspires our staff to provide every guest with the best customer service every day! Please come back and visit us again soon

"Excellent stay"

5
04/12/2017

It was pleasant and happy stay at Best western inn santa clara, staff are very helpful, surrounded with lots of restaurants and shopping complex... it was really an best stay.. i would like to recommend to everyone

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Awesome hotel and nice staff"

5
04/12/2017

I really enjoyed stay. The room was comfortable and clean. The staff were friendly and helpful. The food was very good and the location was excellent for getting around the city ... One of the best run and friendliest hotels I have ever stayed

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"A nice place to stay with good location"

5
01/12/2017

The property is at a good location and has plenty of food options nearby. There is plenty of parking space too. Rooms are clean and comfortable but could have been more spacious. The staff is very friendly and helpful specially Mr. Sam. I stayed with my family and faced no problems. The rates are high but I think other properties in Silicon Valley are costly too.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"Best hotel in Santa Clara"

5
30/11/2017

It's very good hotel. This is the 3rd time I am staying in the same hotel. Staff is also good and always available to help in case you are new here and require some directions. Ambience is nice. Rooms are cosy, neat and clean. The most loved part here for me is offering pranthas with masala tea by one of staff member Sam. He takes care if you are looking for some good food within his reach ?? and always helpful. My company booked different hotel as all rooms were booked in this hotel but due to some reason, my booking in different hotel got cancelled and i got to know when i reached in Santa clara. I called here and as I am a regular client so they helped and i was given room without any delays. Too good services provided. I would recommend it to all.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"Warning; no elevator"

3
12/11/2017

The hotel was fine, except for the fact that they don't have an elevator. I am partially handicapped and not informed of this at check in. I was given a 2nd floor room and I had to carry my bags up the stairs. Pretty hard to do with bad knees. If you have trouble with stairs, make sure you get a 1st floor room. Otherwise, get a different hotel

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank You for taking part of your time to write a review. We apologize that your stay at the BEST WESTERN Inn was not what you were expecting. We do have handicapped parking at designated location. If you had mentioned that you needed help with your luggage , our front desk agent would have gladly helped. I hope that you will give us a second chance to prove our superior hospitality.

"Very Nice"

4
05/11/2017

The hotel is very nice, along with the staff. The only complaint I have is guests who smoke were allowed to smoke just outside their rooms. I recommend they provide smokers an area to smoke. I am a loyal guest of the Best Westerns. They always have the most comfortable beds and pillows.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! I will implement your suggestion and find a designated area for smokers. Thank You. Please come back and visit us again soon.

"Review For Best Western Inn on 4341 Elcamino Real"

5
24/10/2017

I'm a frequent travellerto Santa Clara from India, since my main office is in Santa clara i keep visiting this place for 3 Weeks or a Month, i always prefer to stay in Best Western INN, couple reasons the Hotel is good, Breakfat is served, Chris & Sam are good and front office staf and very helpful. Also Maria helps and ensure all Customers are happy with the way Breakfast served and specially for for Indians they provide Paratas in the Mornig and good for all Indians and also it has many India Hotels around which is walkable. Overall Good Hotel to stay and good Staff to help :)

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for staying at Best Western Inn Santa Clara! Please come back and visit us again soon.

"Stay while in Bay Area"

5
23/10/2017

Great hotel. Room was very nice, clean, comfortable. Breakfast very nice. Omlettes, waffles, potatoes, sausage, rolls. Service by desk clerk, breakfast staff, housekeeper was excellent. Location convenient to many amenities.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"Excellent customer care makes it the place to stay"

4
20/10/2017

Not a hotel to talk about in terms of facilities or ambiance, it is efficient and meets the minimum requirement. The people however be it the one at the desk or in the breakfast room are excellent. The staff went out of the way to make sure I could get food that met my dietary needs though it was not part of their standard offering. I have seen that the staff always serves with a smile on their face and has a never say no attitude

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for taking time to write a nice review ! Please come back and visit us again soon.

"Enjoyed my stay"

5
19/10/2017

Really enjoyed my stay at this location. The room was large and spacious and very clean, beds were very comfortable. Everything in walking distance, easy access. Will definitely return on my next trip next year

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Narendra Donthineni"

5
19/10/2017

Very nice place to Stay in Santa Clara. Good Breakfast to start your day. Well maintained rooms and warm gesture from all supporting staff. Easy access to many restaurants near by. Would sure consider staying at Best Western, Santa Clara again.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Mr Anshuman Sethi"

5
18/10/2017

Perfect place to Stay in Santa Clara. Awesome Breakfast with Good variety, Clean Rooms and Lovely Atmosphere. All Staff is very Friendly and supportive. Location is very convenient with many Restaurants nearby including Grocery Stores. Would sure consider staying at Best Western, Santa Clara again...

"Clean, Comfortable, Convenient to where I needed to be"

5
11/10/2017

I was in Santa Clara for a medical procedure, and wanted to be somewhere convenient to the Kaiser Hospital. This was very easy to reach from the hotel. The grounds and room were even cleaner and in better condition than the average Best Western, and the staff was, as usually, very friendly and helpful. Silicon Valley is ridiculously expensive, and this place isn't cheap, but it is a good basic hotel.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! We accommodate many guests with special rate that visit family and friend at Kaiser Hospital which very close by. Please come back and visit us again soon.

"Nice hotel in South Bay"

5
25/09/2017

This is a very nice hotel in the Santa Clara area that we frequently use when in the area. It is always clean and the staff is friendly and helpful. The location is very convenient as well. The rooms are very clean and well maintained, with nice amenities. The breakfast area is small but nice, with a nice variety of offerings.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! In the future we will be constructing a new bigger breakfast area for guests. Please come back and visit us again soon.

"Pleasantly Surprised at Quality and Comfort"

4
21/09/2017

Stayed at this Best Western during a trip to California. I had not stayed in this hotel chain for decades. What a surprise! Room was clean and comfortable. Bed was one of the most comfortable hotel beds I have ever slept on! Breakfast was so so but free. I would consider staying at a Best Western again.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you taking the time to leave such a great review. I am glad you came back to stay at Best Western chain.We are also happy you liked our nice comfortable bed . Please come back and visit us again soon!

"Great stay"

5
22/08/2017

Very friendly helpful staff clean Korea sleep very comfortable very reasonable pricing I will be back next time I'm in the area I was very satisfied with breakfast had plenty of food and variety and helpful

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"As expected"

3
15/08/2017

BW Inn is a typical inn. It is not really great but well placed but a bit overpriced. The bed and shower are good but the air conditioner is very noisy. There are plenty of fine restaurants in the neighborhood.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for taking the time to write a review. We offer very affordable prices compared to other hotels in the area. We are in the process of renovation of rooms and part of the renovation is to replace air conditioners. Please come back and visit us again in the future.

"A Good Place To Rest"

4
31/07/2017

Great location in Santa Clara. I had a surgical procedure in Santa Clara, and chose to rest at the Best Western. It was a great experience -- clean room, nice people, AC was quiet and good, safety "grab" bars in the handicapped room bathroom, good HD television, pretty quiet for a motel. Nice, full breakfast in the common room in the morning. I recommend this Best Western.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"Silicon Valley causes all hotels to be way overpriced"

3
28/07/2017

almost $300 for a simple 40 year old strip motel style hotel that still looks and feels like its 40 years old (except for the new furniture and fresh paint) is hard to believe. somehow I think Silicon Valley and the Bay area have something to do with those OUTRAGEOUS hotel prices...

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for taking the time to write a review. We offer very affordable prices compared to other hotels in the area. Please come back and visit us again in the future.

"Horrible check in experience. Treated poorly when night shift was woken up to do routine guest check in. Never again"

1
27/07/2017

Horrible guest checkin service. Stood outside for over an hour. Was greeted with poor attitude. ZERO parking on the entire block. Construction debris unorganized everywhere. Loud racket from nearby supply/storage room which was continuous throughout the night. A/C squeaked intermittently.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank You for taking part of your time to write a review. We apologize that your stay at the BEST WESTERN Inn was not what you were expecting. We are in the process of Bathroom renovation for which I am sure you will like for your future stay. I hope that you will give us a second chance to prove our superior hospitality.

"BW Santa Clara El Camino Real"

4
25/07/2017

Clean, Extremely courteous staff, excellent air-conditioner and overall wonderful stay! Suggest staying on the second floor due to noise of construction currently. Very good breakfast selection and plenty of coffee filters in the room to start the day with

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Excellent value for the price"

4
24/07/2017

Our room was recently renovated and very clean. The continental breakfast was all we needed. They offered a nice assortment of cereal, danishes, waffles, eggs, sausage and potatoes plus yogurt, bananas and/or apples. The Fish Market restaurant is immediately next door and very good. The hotel is convenient to Walgreens if you forgot simething and several Starbucks. Good location if you don't mind driving into San Francisco for sight seeing. Just time it to miss rush hour because 101 is a nightmare. Take I-280 when possible. The scenery is much more pleasant.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Best service"

5
17/07/2017

Staff, especially Sam,was excellent. He was right there when we had an issue and cheerfully took care of it immediately. Room was clean and spacious. Breakfast was very good. Access to freeways is great. All staff was interested in making the stay wonderful. I highly recommend this hotel.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Best Staff"

5
16/07/2017

Although it was literally right next to the I5 freeway (they had earplugs available on the nightstand lol) we had a very pleasant stay. The front desk team was very pleasant and informative. The housekeeping service was excellent. The free breakfast hosts were beyond sweet and kept the buffet fully stocked and tidy. The abosolte most amazing part of our visit was the Magic Mountain trolly drivers. They were not even a min early or late for all of our pick ups and drop offs.... amazing!

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"A Best Western can be different than the other"

3
11/07/2017

I thought the experience would be like the Best Western Osasco (in Brazil) experience. I was wrong. The room was smaller. I didn't feel as comfortable as in the other BW. I missed the TV remote control - I simply couldn't use the HDMI nor the USB port available. The control available wasn't enough. Using the side panel wasn't an option either. I left the TV turned off, as it was useless for me. I used Netflix in my computer - at least the Wi-Fi was ok. The AC was a journey back in time, from a digital world to the analogical world. I can say: "old, but cold". But also, too noisy... The breakfast wasn't that bad, but not that good too. I'll try a different place in my next visit.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
We apologize that your stay at the BEST WESTERN Inn was not what you were expecting. We offer very affordable prices compared to other hotels in the area, but understand there is a certain standard that should be met and we are sorry that we failed to do so. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I completely understand your frustrations and hope to address the issues at hand. Please come back and visit us again in the future.

"Great staff and great location"

5
08/07/2017

The staff is great. They bend backwards to provide great service. The location is great, close to so many restaurants. If you are foodie like me, it is the best place to stay in Santa Clara. When you are there reach out to Nick, Sam, Chris or Maria and you will get great help

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"Clean, Comfortable Rooms and Great Staff"

5
21/06/2017

We stay at this property when we visit our daughter who is attending Santa Clara University. The rooms are always clean and comfortable, the WiFi works great, the pool is a welcome oasis on hot days, and the staff is great.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review. We are so glad you enjoyed our pool during this hot weather spell. Please come back and visit us again soon!

"very comfortable room-GREAT internet speed"

5
21/06/2017

We really liked this room and will be back. Parking and breakfast were included. Hotels in this area often charge extra for parking. The wifi speed was stable and fast enough to play video games! Past hotels in this area where we stayed have wifi internet that pauses often and is too slow for video games. 'This room had a little refrigerator and microwave. This was so handy so we could relax and watch TV and have something cold to drink without going out to get it.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Please come back and visit us again soon.

"Nice price and nice room!"

4
27/05/2017

We stayed 2 nights while visiting our sons who live nearby. It was a nice price & location. The breakfast is okay-would like more low fat selections. The staff was very nice & friendly. We would definitely consider staying again.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you so much for your review. In the near future , we will add more low fat items. Please come back and visit us again soon!

"Great inexpensive hotel for nearby conferences"

4
08/05/2017

Great inexpensive hotel within driving range of the Convention Center and Conference hotels. Many of the same amenities except no $400/night cost. Also, several restaurants within one mile of this hotel making it easy to get a bite at any time of day.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you so much for your review. Please come back and visit us again soon!

"Great Location, Friendly and helpful staff !"

5
12/04/2017

I have stayed at this location many times for my business trips and I enjoy it immensely. The location is great, the staff is very friendly and helpful. There are plenty of restaurants in walking distance. During my last visit with family, I stayed there for 3 months in stretch and as it is located on El Camino Real, my family could go around, visit places on their own during working days. Highly recommended !

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"A hotel with great hospitality and location."

5
17/03/2017

A hotel with great hospitality and location. A clean safe hotel. The quality of breakfast was great and they went extra miles to get my bagel. I would stay here on my next trip. I would recommend this hotel to my family and friends.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you for a great review ! Your feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

""Great Customer Service""

5
06/03/2017

This was an excellent choice and I would stay again. I wish the room was a little less expensive. I really enjoyed my stay at this location. The room was very clean and the bed comfortable. The staff was very courteous & accommodating. Nice variety of food choice.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you so much for your review. Please come back and visit us again soon!

"Affordable , clean and close to Highways"

4
05/03/2017

Spent few days on a business trip at the inn it's an affordable place with a nice breakfast inclusive had a quiet stay no issues to report good day staff night staff need to smike and do not look interrupted when asked for a question I felt like they are just trying to end the convo otherwise very clean place cleaning crew did a fantastic job reservation and rewards available if u join through their site for discounts. Close to Santa Clara , Levi stadium about 10 minutes drive even in morning rush

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you so much for your review. Please come back and visit us again soon!

"always great service"

4
27/02/2017

Very gracious service. The people here treat you like they really care about you. Lovely breakfast with special indian tea. Located within a reasonable distance fron the Convention Center. Lots of services nearby.

Kishor P, General Manager at Best Western Inn Santa Clara, responded to this review
Thank you taking the time to leave such a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. We are glad you enjoyed the breakfast and especially the indian tea. Please come back and visit us again soon!

"Clean and comfortable"

5
24/02/2017

Service was great, rooms were clean and comfortable. Front desk team was helpful and told me about great local places to eat. Free wifi and breakfast, parking was easy in front of room, location is great near the Apple campus and other tech companies.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"Recommended"

5
25/11/2016

We stayed for one night after an NFL game at Levi's stadium. Our stay was booked online and prepaid so our check in and check out was super fast and easy. The room itself was neat, very clean, and put me at ease at the end of our five day trip. While settling before sleep it seemed like it would be a bit noisy but I slept through the night, no problem. The breakfast was more than expected and was a nice start to our day of airline travel. Thanks Best Western, Santa Clara.

"Great for the price"

4
22/11/2016

We stayed at this hotel because we had tickets to a 49ers game and it's very close to Levi Stadium. It's a great hotel for the price. Yeah, it's a motor lodge type of hotel but It conveniently located, the rooms are very clean and it has a friendly staff. I would stay here again.

"Nice motel, recently remodeled"

4
15/11/2016

This BW was the best price we could find in the area at the time. The location was good (central to our travel plans), the room was recently remodeled so it had a little bit of the new carpet smell but was fine otherwise. The breakfast was standard, nothing exciting.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"NOT the "Best" Best Western we have stayed at!"

3
15/11/2016

First I will start with the things I did like. In the dining room for your morning breakfast, they have a coffee machine that lets you choose many different coffees including lattes! That was great.It was quiet and clean. However, it was lacking the coziness of most BW"s. The computer in the office would not let us on to our airlines to check in on line the day before our flight. There were NO cookies waiting for us on Sat. upon checking in! ( Sounds trivial but remember in all my reviews that is one of the things I like about BW. The staff was not friendly and most of all, the pillows are OVER stuffed!! Lucky enough, on the second day, a staff member did find a pillow I could use without having to have neck surgery the next day. ( The first day I slept without a pillow. To summerize, it was a good location, near the air port, but we probably won't go back.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
We apologize that your stay at the BEST WESTERN Inn was not what you were expecting. We offer very affordable prices compared to other hotels in the area, but understand there is a certain standard that should be met and we are sorry that we failed to do so. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I completely understand your frustrations and hope to address the issues at hand. Please come back and visit us again in the future.

"An excellent value & experience in Silicon Valley"

5
13/10/2016

As an experienced business traveler for large corporations, I was used to the "higher-end" hotels given my expense account. Now I (happily) work for a start-up, and budgets matter. On a recent trip I stayed at this BW. Prior to arrival, I was apprehensive at what I was going to experience. Instead, I found a friendly gentleman at the front desk at check-in (along with fresh-baked chocolate chip cookies), a very clean and comfortable room, and amenities obviously designed with the business traveler in mind. Excellent wi-fi and complimentary breakfast bar (fruit, breads, yogurt, eggs...the usual) rounded it out. Was this the Fairmont? No, of course not. But for the business traveler looking for good value for their money, this can't be beat.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN INN takes pride in their work and it shows by how pleasant our customers are. Please come back and visit us in the future.

"Stay at Best Western Inn, Santa Clara"

4
29/09/2016

I have been coming to Santa Clara for Business visit from India and this is my 5th stay continuously in Best Western. I like the Staff, who are very caring with good hospitality and Manger is great listening to customers and provides all possible customization in terms of Breakfast and tries to keep our stay in Best western as great. We get Indian stuff's as part of Breakfast Menu which is well appreciated and looking forward for the next stay as well.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for a great review ! We always strive to accommodate our guests with a perfect stay. Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and continue to visit us in the future.

"Great location and good value"

4
26/09/2016

Located in the midst of lots of restaurants and other businesses, this hotel is easy to get to and provides all the amenities needed for a good night's stay. The staff is friendly and the property looks nice and clean. Great value for a lower to mid-range motel without all the flair and fuss of larger hotels. Ample free parking.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you taking the time to leave such a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"Wouldn't Be My First Choice"

3
21/09/2016

Hotel that tries hard to be OK but misses on several key points. Rooms seem OK and Clean... Beds are OK. Deoderizer used by housekeeping is overbearing to the point of being disgusting.... A/C Unit couldn't keep room cool on 99 Degree day in Santa Clara.... Price is TOO high... These are sub $100 Rooms

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for staying with us and taking the time to let us know about your stay. We are in the heart of Silicon Valley and offer reasonable prices compared to other hotels in the neighborhood. Please come and visit us again soon.

"Stay at Best Western Inn Santa Clara"

2
19/09/2016

Description of room as luxury was misleading. Breakfast area was inadequate insufficient seating - 4 tables in a small reception area. Shower not thermostatically controlled. However cleaning staff did a good job on our room. Did not live up to feedback posted on TripAdviser

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank You for taking part of your time to write a review. We apologize that your stay at the BEST WESTERN Inn was not what you were expecting. We are in the process of renovation of a new large breakfast area which I am sure you will like. I hope that you will give us a second chance to prove our superior hospitality.

"Dated decor but great hotel staff"

3
18/09/2016

Wonderful front desk and food service staff. Great room location, however, room decor on the very old side. Appeared clean but carpet made feet pretty dirty. Yuck. When I mentioned to staff about several harmless spiders/bugs they seemed genuinely concerned and apologetic. The morning I checked out a huge storage pod had appeared and they were getting ready for big renovation of all the rooms. Should be great once done. Little far from Santa Clara U which was purpose for trip...5 miles down road but pretty easy to get back and forth.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a positive review. As you have noticed, we are remodeling our guest rooms. Please come back and visit us again soon!

"Nice location,Friendly staff!"

4
17/08/2016

Prime location.close to Expressway , Bus and railway station.Lot of super markets and Indian restaurant close by.Clean and decent breakfast with Indian Chai. Front desk manager Nick is very nice person and take your all your requests with smile. so like Chris,Raj and others.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"Great experience."

5
11/08/2016

The room was very clean, I believe the carpets were cleaned recently. The pillows felt new ( which I loved ), and the toilet had good enough flushing power ( some hotels have terribly loud and inefficient toilets ). Also, the breakfast was nice.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for such a great review! Everyone at the BEST WESTERN INN takes pride in their work and it shows by how pleasant our customers are. Please come back and visit us in the future.

"Clean and Well-Prepared rooms1"

5
03/08/2016

The rooms are clean as well as excellent customer service. Plus there are a lot of great restaurants nearby! I only stayed there for 1 night with a friend and they happily provided a roll-out bed for me since there was only 1 bed.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN INN takes pride in their work and it shows by how pleasant our customers are. Please come back and visit us in the future.

"Excellent location, very clean and nice environment"

5
23/07/2016

I booked this place again last week and this week - nice people (front desk manager Nick and all the cleaning crew are very friendly). The hotel room is maintained well - good wifi and TV. Good working desks. I would stay here again.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for such an incredibly nice review! Please come back and visit us in the future.

"On the Edge of Santa Clara and San Jose"

3
18/07/2016

A Basic place to stay, if everything closer to the HP Pavillion is full. Wi- Fi didn't work the first night, but I didn't complain. Not sure what was up, but it worked the next day. Good variety of breakfast foods, though bacon was only provided the first morning. There's a pool at this location.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for a nice review! I am sorry that wi-fi did not on the first day. We had notified comcast and they told us they were working on problem. Please come back and visit us in the future.

"Great rest stop"

5
11/07/2016

Driving up route 1 from LA to San Fran with a couple of stops this was a welcome break with laundry facilities, friendly staff and the biggest, most comfortable bed! The shower facilities were just fine and the room was spotless. The breakfast was good to get you going for a new day!

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN INN takes pride in their work and it shows by how pleasant our customers are. Please come back and visit us in the future.

"Nice hotel but needs a few improvements"

4
07/07/2016

The hotel room was nice and the staff was very friendly. The pool area needs to be cleaned up. The breakfast area is too small and needs more space. They need to have more tables because we had to sit at the table by the coffee table by the front desk.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to write review. I am sorry that you had to sit at the coffee table to eat your breakfast. Currently we are in the process to expand the breakfast area. Please come back and visit us again soon!

"Fine motel"

4
30/06/2016

It was nice to stay in the Bay Area. Work paid for the motel, so it was a great value. I wasn't impressed with the room - it was clean and well taken care of, but it didn't feel like I was living there - it felt like it was built more for getting people in and out and keeping it clean than for keeping people in it.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to write a review. Please come back and visit us again soon!

"Excellent value"

4
26/06/2016

Perfect for my purposes: visiting family in a nearby town. Nicely updated older facility. Clean, well-run, pleasant breakfast (a definite plus for someone who doesn't like to skip meals!) Easy to find, close to other Silicon Valley towns that were more expensive.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are glad to know that you enjoyed your stay. Please come back and visit us again soon!

"Business Trip"

5
21/06/2016

Clean room, and great service by staff. Location is great with many restaurants and fast food. When ever I'm in town, this is my first choice. Being in Silicon Valley, rates are high but staff is very helpful with my reservation and flexible. Also, very convenient to catch highway 101 or 280 and is close to convention center and Levi's stadium.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN INN takes pride in their work and it shows by how pleasant our customers are. Please come back and visit us in the future.

"Great weekend"

5
21/06/2016

This was a great hotel and the staff was wonderful very helpful and polite, everything was very covenant , within 4 miles ! Winchester mystery house , food shopping , Room was clean and well decorated ! very quite !

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are glad to know that you enjoyed your stay. Please come back and visit us again soon!

"Always Satisfied"

5
02/06/2016

I give this hotel the highest rating possible, I've stayed here 3 times in the past 8 months. The breakfast gives you a great variety, I especially enjoyed the waffle with the BW in the center. I was happy to relax in the pool area and the beds are always comfortable. I'm So looking forward to my next stay in 2 months.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are glad you enjoyed our breakfast waffles. Please come back and visit us again soon!

"Great hotel in a great location"

4
26/05/2016

The hotel was really good and I liked the location especially. It is close to bunch of resturants and grocery stores. The room condition was good and the wi-fi was fast enough. I didn't get a chance to try their breakfast but they provide free breakfast. Overall, I would recommend this hotel.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"Decent sleep, shower and scoot place"

3
17/05/2016

If what you want of a place is to come back to a decent room, a reasonably comfortable bed, and a clean toilet, sleep the night, shower and leave, this place will work for you. Breakfast is the usual sorry bagel-croissant-cereal-orangejuice-coffee. Very well located, with plenty of options for food up and down the same street.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for your review. Please come back and visit us again soon!

"Good Room Rate"

3
10/05/2016

We stayed at this location since we were in town for a Sharks' game. The rate was less than hotels closer to the SAP Center and it is only 15-20 minutes away. The man at the front desk was friendly and check-in was quick. We had a room on the 2nd floor. The room was clean, however, the carpet could use some cleaning. My gray socks got fairly dirty from walking on the carpet. The TV remote did not work, so hubby went down to the office and got a replacement which worked fine. The bed and pillows were comfortable. The shower worked well and the towels were okay, not thin and scratchy. The shower could have been cleaner though as there was a glob of a prior guest's hair stuck to the shower wall. Our room was quiet and we slept well. Hubby partook in the complimentary breakfast. He said it was okay but not much to choose from and the pastries were really small. In any event, there are plenty of restaurants within walking distance. Most seemed to be either Indian or Korean food. There is a Denny's just down the street. It is on a very busy street.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to write a review. Please come back and visit us again soon!

"THANK YOU NICK!"

5
07/05/2016

Nick and his team at the Best Wester Inn Santa Clara are top notch. We were in need of a last minute room after a kerfuffle with a woman with terribly poor manners at the Maple Tree Inn and after driving, last minute, back to the North Bay and back to Santa Clara to be settled before a 4am surgery, this group treated us with kindness, understanding and a level of accommodation we had yet to see. They got us in a room without any hassle, loaded us up with snacks so we could have some breakfast the next morning since we would be out before they opened and did so with a smile. This was a far cry from our experience at the Maple Tree Inn. The room was nicely equipped, the beds were comfortable and it fit the bill for what we needed at that time. Thank you Nick and team for being so wonderful!

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are glad to know that you enjoyed your stay. Please come back and visit us again soon!

"Conference"

5
27/04/2016

Staff is friendly and rooms are clean. Close to Korean restaurants and sushi place. Various choices in breakfast. They also have laundry facility. Located near many shops and fast food. I would stay here again. Convenient location.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"Friendly people"

4
25/04/2016

Employees at this hotel/motel were very friendly. The rooms are outside of the reception, you can park your car just at your room door. Breakfast simple but nice. Rooms have really good beds and everything you mneed

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for staying with us and taking the time to let us know about your stay. Please come and visit us again soon.

"Business"

5
25/04/2016

Great service by staff and clean rooms. Price is reasonable. Advantage of staying here was, many restaurants within walking distance and they have free gym access. Very convenient location to freeways.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for staying with us and taking the time to let us know about your stay. Also thank you for such great compliments to our staff. Please come and visit us again.

"Great hotel, Nick (the manager) is fantastic"

5
21/04/2016

I've spent around 4 or so month living in this hotel in two separate trips. Usually booked for a shorter trip and then extended, sometimes multiple times at short notice. They're really accommodating and have always managed to keep me in the same room, even when it's less than a day's notice. The rooms are very nice and room service does a fantastic job. Even when I forget to tidy up and have clothes strewn around the room, they do a fantastic job. The breakfast is free and has a great range of options. I live in Australia now and it's hard to get good bagles, so I'm particularly thrilled to have them (and good ones) available. The pool looks lovely, but I've never had the chance of taking a dip in the pool. All the staff are lovely, they even held on to a box of stuff that was left behind until our next visit. Which is really going above and beyond the call of duty. Overall I can absolutely recommend staying here. I've only had fantastic experiences and have recommended this Best Western to other people who have had to come here to visit clients. The location is great.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for a great review ! We always strive to accommodate our guests with a perfect stay. Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"excellent and great experience"

5
20/04/2016

it was great experience to stay with this hotel,excellent staff (front office,house keeping). A friendly environment,very neat and clean rooms and peaceful area and moreover morning breakfast was too good and delicious,parking area is very safe and secure. front desk people (NICK(the manager),CHRIS AND SAM)were very professional and well mannered and very helping people.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a positive review. Please come back and visit us again soon!

"Good location"

5
19/04/2016

Best western inn is one of the best hotel near by. I stayed here once due to some maintenance at my home. The property is centrally located. The employees are friendly. They have good breakfast. Lots of parking spots.Guy name Nick he is a great manager.Very helpful.They also have fitness pass to the gym.Overall a great place to stay in.I will stay at best western again.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review and love that you feel a part of our family now! We hope to see you again soon!

"A gem in Santa Clara, California"

5
13/04/2016

I looked for a hotel in Santa Clara near the University to be near my son's residence and restaurants for diner. The Best Western Inn Santa Clara was both moderately priced and close to ideally located and a great fish restaurant was almost next door ( The Fish Market). The hotel staff, desk clerk and breakfast room attendant, were exceptionally friendly and helpful. Anytime in the South bay area this will be my home away from home.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"Near Santa Clara University"

5
11/04/2016

Only few miles from Santa Clara University and much cheaper than other hotels near University. Rates are reasonable, staff is friendly and helpful. Many restaurants nearby and they offer breakfast, waffles, eggs, sausages, yogurt, fresh pastry... Rooms are clean too.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"Best Western Santa Clara"

4
10/04/2016

The staff was great, rooms were clean and comfortable. The hotel is in a good location with access to many good restaurants, shopping and the airport. The hotel is also in a good area of Santa Clara and not far from Sunnyvale and Cupertino.

"Decent budget hotel"

4
09/04/2016

Was there for four nights. Room and bathroom were clean and well maintained. The sink was outside the bathroom and it was a minor inconvenience, but I got used to it later. Bathroom supplies were adequate. The microwave worked fine but the fridge did not have the frozen section. I am not sure why the hotels think it is okay to do to so, as I have observed this at other hotels too. I liked their channel options on the TV. Much better compared to even more upscale hotels. Housekeeping was good on each day. Their breakfast is medium. Their tea options looked awesome with a lot of different types of teas available. The front desk guys are quite friendly but mostly just go by the rules. I needed to stay in my room on Sunday when I was supposed to check out. I asked them if I could hang on till about 3 or 4 pm. But they allowed only till 12:30. I know they have to clean the rooms etc. between guests, but I am not sure they had lots of people waiting to check in on Sunday afternoon. However, it was additional courtesy I was asking and may be they had rooms really booked. What I surely did not like was the internet. It was patchy and hard to play any clips or streaming. It worked sometimes but mostly not, for videos. It was okay for general access but slow anyway. If you need to be around Sunnyvale/Santa Clara, this hotel is perfectly placed on El Camino Real with lots of restaurants nearby and even various ethnic grocery stores in addition to Safeway etc. You can take a nice walk on El Camino when you have some free time, and VTA also operates one of its busiest bus routers (22) on that road, taking you all the way to Palo Alto, which is useful if you don't have a car. Their parking seems ample if you do. Overall it was good except the internet and the fridge. I would hesitate a bit to go there again for these two things. If they can fix it, I won't mind staying again. The rates were reasonable for the area.

"Best place"

4
31/03/2016

It is the good place to stay... in the strategic location on El Camino Real... It is a hassle free, clean place to stay.... It has lots restaurants in the close vicinity. It was overall a pleasant stay in this place...

"Good for Business Travelers @ Short Duration"

3
29/03/2016

It's at good location near to all foodie restaurants and on the roadside of El Camino real, a little bit noisy but good. Rooms were clean provides micro oven, small fridge, iron box and has complimentary breakfast, Moreover friendly nature of Staff. Apart from these It doesn't provide cab service, pool was not good, At times speed fluctuations in WiFi. Preferred for Business Travelers for short duration.

"Nice place.... in the below $200/day budget..."

5
28/03/2016

It the nice place to stay... in the strategic location on El Camino Real... It is a hassle free, clean place to stay.... It has lots restaurants in the close vicinity. It was overall a pleasant stay in this place...

"I keep travelling to Santa Clara on business trip and this is my 3rd consecutive stay in Best Western Inn"

4
18/03/2016

Best Western Inn, is at the right location, rooms are good Spacious, Well maintained with room service every day. Amenities like Washing , Swimming Pool and Wending Machine. They provide Complementary Breakfast and it's neat and well managed. Front desk is very supportive and always willing to help and a good hospitality. Overall good experience and will come back to Best Western Inn for trip as well.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for glowing review! We take pride in our staff and service for each individual's visit. At BEST WESTERN Inn we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed. Please come back and visit us again.

"excellent room/service---breakfest was excellent"

5
10/02/2016

room was excellent----loved microwave and fridge etc-----also liked ice machine and laundry rigt close and ice machine worked great--- a rarity in many places I have stayed breakfast in the morning was excellent with great variety

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for a great review ! We always strive to accommodate our guests with a perfect stay. Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"BW Santa Clara Inn"

4
06/02/2016

An excellent fair value Hotel, just as you would expect from Best Western. An excellent place to stay, on the first night after arriving at San Francisco Airport and travelling South. Free breakfast was acceptable,the rooms were large and clean, the staff were very helpful.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. Please come back and visit us again soon!

"Great Service and Location"

5
27/01/2016

Location is great, within walking distance to many restaurants. Great service by their staff (Nick). He always goes out of his way to find a room for me if they are sold out or for early check-in. Clean room, great Wi-Fi. Fish market, Tanto are great restaurants.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"Very nice environment"

5
21/01/2016

Very nice place to at affordable prices. Rooms are maintained well and the manager (NIck) is very helpful and courteous. Good breakfast - cereals, waffles, eggs, etc....along with orange/apple juice and Yoplait. I dont think any other hotel in this price provides all of that. I would definitely recommend this hotel.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN INN takes pride in their work and it shows by how pleasant our customers are. We are glad you enjoyed our breakfast. Please come back and visit us in the future.

"Mediocre Hotel"

3
11/01/2016

I have stayed at Best Western many times. This hotel had no elevator so we had to tote our luggage upstairs. Linens were clean as was the bathroom. Walls are thin and you can hear people snoring and alarms through the walls. People slam doors early in the AM(Not hotels fault of course). There are always inconsiderate people in all grades of hotels. Breakfast was ok, there was a nice variety but I am gluten intolerant so pretty much cannot eat the food. There was a cold egg and cheese omelet that was awful, potatoes were dried out and tasteless. Maybe we should get a discount if we don't eat the breakfast??

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for taking the time to review our hotel. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I completely understand your frustrations regarding noise from neighboring rooms. We sincerely apologize that your experience was not satisfying and did not live up to your expectations. We hope to provide a better experience in the future.

"Great Motel"

5
07/01/2016

Our son was having Open Heart Surgery at the Kaiser Hospital, and we needed to stay the night before and the night after the surgery. After almost 14 hours waiting in the hospital, it was so nice to come back to a nice, clean comfortable bed. Plus having a delicious breakfast the next day was a great perk.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for glowing review! We are glad you enjoyed our breakfast and hope that your son a speedy recovery. Thank you again.

"Good value"

4
07/12/2015

This was a nice place to stay at a reasonable prince. It's not the Hilton or Hyatt but you're not paying $200 a night either. Our room was clean and well appointed. The desk people, everyone of them, were friendly and helpful. The gave the impression they were glad we were there. The free breakfast wasn't IHop but it was nice with a good selection and good food. The only thing I would suggest would be more ice machines. We were there in November so maybe during the summer months there are more machines. I would recommend staying here.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for a great review. We are in the heart of Silicon Valley and offer reasonable prices compared to other hotels in the neighborhood. We do have two new ice machines : one on ground floor and one on the second floor .We hope that we will have the opportunity to serve you during your next stay with us.You will find our lowest rates available at our website or by a direct phone call.

"Very Clean"

5
30/11/2015

The facilities were very clean and the staff very helpful and solicitous of patrons needs. They all went out of their way to be helpful. The maid service was very efficient and complete. The breakfasts were always kept fresh and warm.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for glowing review! We take pride in our staff and service for each individual's visit. At tBEST WESTERN Inn we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed. Please come back and visit us again.

"Excellent!"

5
30/11/2015

I really enjoyed my stay here at the Best Western Santa Clara, extremely satisfied with the nice clean room and great staff member service, i will deffinately recomend it to friends and family who visit Santa Clara.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. Please come back and visit us again soon!

"Nice place to stay"

3
22/11/2015

I needed a place to stay while working in the area and didn't want to pay too much for a place just to sleep. Room was on the main level, easy access with free parking. The free wi-fi was great and I didn't have any issues with it. The free breakfast was nice (omelette style eggs with cheese, hash browns, sausages, make yourself waffles, fruit, yogurt, cereal and muffins) but it was always the same and after 6 days I was looking for something different. The ac/heater worked well but no way to set the temperature you just had to select from 1-6 and hope you got what you wanted. The room had a small fridge and a microwave so you could grab some items and keep in your room for snacks or quick meals.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed our breakfast and free wifi and our green program. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"Silicon Valley BW"

5
22/11/2015

One of the best Best Western we have stayed. Good Breakfast, lots of places near by to have good Dinner. Close to most major Silicon Valley Companies. Clean and very comfortable place to stay and have fun.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Please come back and visit us again soon!

"NOT SO GOOD EXPERIENCE"

2
15/11/2015

The Hotel Amenities are poor , in room facilities also not good especially Lighting brightness. House keeping is not to the mark. They never replaces my coffee sachets in proper number! I could not use the coffee maker as there was no guidance placed, the breakfast menu is same 36 days which really sucks!

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
We apologize that your stay at the BEST WESTERN Inn was not what you were expecting. There is a certain standard that should be met and we are sorry that we failed to do so. I hope that you will give us a second chance to prove our superior hospitality.

"Value for money"

5
07/11/2015

Staying in Best Western Inn, Santa Clara second time. Location is excellent. Staff are very efficient and well mannered. I received all sorts of help needed. It is definitely true value for money. I would recommend it for everyone on business trip or even vacation.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Greetings from Santa Clara! Thank you for glowing review! We take pride in our staff and service for each individual's visit. At the BEST WESTERN Inn we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed. Please come back and visit us again.

"Just ok."

3
12/10/2015

We did not expect to have a room that just stepped out to the parking lot. That made me feel a little unsafe. Surrounding area was okay. The room was very small and the bed was almost against the wall. I had a hard time getting out of the bed. Overall the place was clean and the lady in the lobby stocking breakfast was very nice and helpful. She made sure everything was stocked.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was just ok. We hope you will come back again and this we will try our very best to place you in a room that is to your liking.

"Very Good Experience"

5
03/10/2015

Came here to stay because of a medical procedure at a local hospital. The staff was friendly and helpful, the room was clean and comfortable. Of course, in my opinion, all hotel/motel rooms in this city are way overpriced. But if you have to stay, as we did, I would highly recommend this Best Western.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for a great review. We are in the heart of Silicon Valley and offer reasonable prices compared to other hotels in the neighborhood. We hope that we will have the opportunity to serve you during your next stay with us. You will find our lowest rates available at our website or by a direct phone call.

"Best VALUE for MONEY"

5
20/09/2015

All the aspects of this hotel are excellent. I stayed for 21 nights and I can't complint about anything. There are lot of eating options within 1-3 minutes walking distance - veg, non veg, south indian, thai, chinese, indian, burger king, kfc, etc etc.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for such a nice review! We are appreciative of anyone who takes time to leave a friendly review. We are so glad to hear that our prime location offered convenience during your stay. Next time you are in Santa Clara please book directly at bwsantaclara.com. You will find our lowest rates available at our website.

"Clean, comfortable and friendly"

4
14/09/2015

This is an excellent choice for a reasonably priced, central hotel in Santa Clara. The employees were extremely helpful and friendly, and the property was tidy, clean and well kept. My ground-floor room was spotless with a comfortable king bed. The bathroom was equally spotless with a decent shower and good towels. Wi-Fi and AC both worked perfectly. There are lots of places to eat nearby and a grocery store and coffee shop within a short walk. The Indian restaurant directly across the street was great – India Chaat Cuisine. I would absolutely stay here again.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you for a great review ! We always strive to accommodate our guests with a perfect stay. Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank You again and come back and visit us again soon.

"Overall nice hotel"

5
24/08/2015

Looks a bit rough from the outside but totally updated on the inside and exceeded my expectations. A bit pricy, but I am not from the area, and it looks like everything is more expensive than I am used to.

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to share your experience with us. We hope that we will have another opportunity to serve you again.

"Great! "

5
17/08/2015

My daughter & I stayed here the night of the Taylor Swift concert, so we could avoid crowds of Levi Stadium, parking and Great America crowds. It was about 5 miles away to Levi Stadium which was perfect! We took and dip in the pool, enjoyed fresh cookies and relaxed before concert time. Should have had dinner, lots of restaurants close by. Called up Uber to drop us off & pick us up at the stadium! Great idea, total chaos after the show with Great America next door! Quiet, clean and comfy room is all we needed for a great nights sleep after our memorable concert. Love the latte machine & waffles! Great staff so courteous and if we come see another concert or go to Great America we will be back!

Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
Thank you so much for taking the time to leave such a great review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. It's a delight to know that you thoroughly enjoyed our breakfast and hot latte and fresh chocolate chip cookies. I hope you had a great time at the Taylor Swift concert at the Levi Stadium. Please come back and visit us again soon for another event at Levi stadium.