Hotel Zico, BW Signature Collection

This was my second visit to Hotel Zico. My first visit, in June 2026, was flawless. During this, my second visit, I was woken by loud talking and laughter on the balcony outside our room around midnight, as well as the strong smell of marijuana smoke. The balcony is shared between several rooms, and is enclosed by a roof and walls on three sides. The AC units for each room draw in air from the balcony. I called the front desk, but they said the balcony was outside so they would not do anything about the smoking. I pointed out that the hotel website said the hotel was 100% smoke free, but the front desk (politely) said that didn't apply to the balcony. I asked if it would be possible to change rooms and was told no. The next morning I spoke with the day manager. She confirmed that the hotel would not stop anyone from smoking on the balcony. She said there was only one room available for us to move to, although she warned us the new room was near the highway, and highway noise might be bothersome. (We noticed the highway noise but it didn't bother us at all.) The move was a hassle, but preferable to breathing smoky air. Given that (i) the balcony is shared by multiple rooms, (ii) the balcony is almost entirely enclosed, which traps any smoke, (iii) all the rooms on the balcony have AC units that draw air directly from the balcony (including smoky air if people are smoking on the balcony), and (iv) the hotel advertises itself as a "100% smoke free" hotel, I think the hotel should either (A) ban smoking on the balcony or (B) warn guests with rooms on the balcony that their AC units might draw in smoky air from the balcony. Once we were moved to a new room, our visit was fine. The staff (while generally unhelpful with the smoke issue) were otherwise pleasant and professional. The rooms were clean and pleasant. The breakfast is pretty good. The ability to park in a gated underground parking deck is really nice.

Loved the table tennis, but the AC was LOUD, and they need to offer plain eggs for breakfast. Don't do a first floor patio room until they renovate them. Too much to mention here.

We were eaten alive by BED BUGS!!!! DISGUSTING FILTH AND ODOR My wife and I stayed here. I submitted a bunch of pictures on my wife's account. Since she is the one that purchased the room. The review was suppressed. So now I am leaving a short one. They had bed bugs. Our bed sheets were covered in blood. I had so many bites and I was uncomfortable for a few days. We literally have PTSD from the trip. We were scared to bring our clothes in and had to quarantine them. It ruined our entire stay. We were only there for one night. We were DISGUSTED when we left. There was a fishy odor in the room. The floors were unclean and there was a random tissue on the windowsill. The entire room was gross and unsettling. I will never stay at a BW hotel again. They made us plunge a plugged up toilet we never used. It was plugged up when we got there. We had to walk through the hotel with a plunger. it was embarrassing. They made us come to the front desk and get it. Edit: don't worry the hotel manager replied and let us all know that the majority of the guests won't have bed bugs in their room. what a relief for future customers. I love how he told us to bring it to his attention, when the next day when we checked out, after our one-night stay. we did bring up the bed bug infestation and the rude receptionist demanded we take it up with the booking company we used. Best Western does not stand by their hotels that they sign contracts with. half of these reviews are fake. look at all the people talking about the disgusting fishy odor in all the rooms in the cigarette smell in the bugs. get ready to quarantine your homes everybody because apparently they don't care at all. Edit: Quote from the hotel in the comments below, ", we're genuinely concerned to read comments like yours, as they are not reflective of the experience the vast majority of our guests have during their stay." - Great way of saying not every room has bed bugs. They admit it themselves. Stay at your own risk. They aren't taking it serious. Countless other people are saying and showing the same information. We have pictures of bed bugs in the room. I was hoping to resolve this amicably but since they don't want to take responsibility I am going to start uploading and sharing the bed bug we captured in a bag. EDIT 2: Corporate and the hotel refused to refund me for my stay. It turns out Best Western doesn't offer refunds for their "Signature Hotels." - They are such dumps that they wont stand behind them, I have spent HUNDREDS on extermination at my house and had to quarantine everything. CORPORATE offered me a $25 gift card THEN RECENDED THE OFFER. Cory, the supervisor on hand said he refused to honor the $25 gift card, which I didn't want to begin with. But how disgusting? He went back on his own staffs word. Best Western is DISGUSTING. This hotel is DISGUSTING. So now here are the pictures of a bed bug WE CAPTURED IN OUR ROOM!!!! IT LOOKS LIKE THIS BED BUG HAS HAD A FEAST ON QUITE A FEW GUESTS!!

False advertisement with the breakfast ! Not worth the stay

Infested with bed bugs. I got bites all over my body. STAY AWAY from this bedbug hotel.

this hotel is clean, quiet, and the rooms are so cute. i love staying here! i want to give a special shoutout to the women who work at the front desk though. they are all SO sweet, helpful, and just make you feel very welcome. as a woman who traveling alone, feeling safe is a top priority and i definitely feel safe here. especially with the kindest women working!! thank you!!❤️

I think the hidden gem of this place are the meals cooked by bona fide Grandmas! No matter how much I may purchase at other places, there's nothing like stopping in, grabbing a coffee, getting a meal for breakfast & chatting it up with the cook! I love it!

We had to wait several hours after the check-in time for our room because rooms were not cleaned yet. Some of the front office staff were curt, bordering on surly. The hotel is understaffed and in dire need of upgrades. The blinds and the toilet paper holder in our room were broken, we were told that because of staff shortages they only clean the rooms every three days. After 3 days we had to ask for fresh towels and our room was finally cleaned after 6:30 pm on the third day! This our third time staying at this hotel and it will be the last.

Awesome Xperience! Great location, terrific staff and extremely well managed. Rooms are clean. and coffee flows until 2pm. Breakfast is really nice. Best of all Humming birds come in to bathe at fountain every morning at 7am and there is a red tail hawk nest across the parking lot. Just super fun all the way around. Highly recommend

Very disappointed with our stay here. The pictures are extremely misleading and look nothing like what you will stay in. The room was dark and did not give a clean vibe. The musty old smell also did not help. Highly recommend staying somewhere else.

Zico Hotel, Mountain View, California. This hotel was a huge disappointment. My wife had same-day surgery at Stanford Medical. We live a four-hour drive from this location. We had booked for two nights. Surgery was scheduled for 5 AM the morning following our first night's stay. I phoned at 9:30 AM Zico Hotel asking that the room be cleaned and comfortable for when she would arrive following surgery. We arrived back to Zico before 11:30 AM. Our room had not been touched by the hotel staff. My wife had a 1:15 PM follow-up the day following surgery. I asked for a late check-out near 1 PM. I was told that if we did not checkout by noon, there would be an additional $30 surcharge. I walked the hallway several times during our full day stay. Two cleaning carts were left unattended in the hallway with one additional cart parked in the doorway of a guest room. Nothing was done in the with the carts and the rooms till about 4 PM. The courtyard photo in the Zico listing a very narrow strip with artificial turf with one of the long sides, concrete walls bordering a noisy freeway exit. The toilet seat was loose, a challenge to attempt to set on it. The bathroom was extremely small and the open door came to within an inch of the toilet. The room was small. The sheets were loose upon our arrive and a long strand of hair was on the bottom sheet. The free breakfast is continental and minimum at best. During the past 14 months I have stayed in more than a dozen USA motels/hotels. When and where there was a breakfast with the room, the TV in the breakfast room was one of the three broadcast networks or CNN. Zico's breakfast room had Fox News, which says something about Zico Hotel. The king bed was comfortable. Stay was a couple during August 2024

Absolutely love the character of the hotel from exteriors to interiors. Like an exotic little inn. Only nitpick is that there is lack of convenience after garage locks up for the night. Then again you can easily walk to the nearby In-N-Out Burger or Walgreens.