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Best Western Hotel Silicon Valley Inn, Sunnyvale

4.0/5  - basé sur 387 notations.
600 N Mathilda Avenue, 94085-3508, Sunnyvale, United States - See map

Feel the excitement of Silicon Valley at this Sunnyvale hotel. You'll be near Yahoo, Google, IBM and Apple headquarters, as well as many attractions. All the staff here at the Best Western Plus Silicon Valley Inn are committed to our environmental stewardship and involved in the green movement of sustainability. We are taking steps to reduce our impact on the environment, preserve resources for the future and prevent pollution. It's all about amenities that make you feel at home and making travel stress-free at the newly renovated Best Western Plus Silicon Valley Inn. Each spacious room offers a 32-inch flat screen TV with cable or satellite television, a coffeemaker, a microwave, a refrigerator, a desk and high-speed Internet access. Whether you're in town for business or leisure, you'll be able to get the perfect start to each day with a complimentary full, hot breakfast buffet. Those traveling on business will be located in the heart of many area corporate locations, giving you convenient access to Silicon Valley. Enjoy just a short commute to Lockheed Martin, Intel/Sun Microsystems, Yahoo, Google, Apple, IBM, Northrop Grumman, Santa Clara University and Santa Clara Convention Center. Located just five miles from San Jose Airport, you'll also be able to travel to and from this Silicon Valley hotel with ease. Looking for relaxation and fun? Paramount's Great America®, Shoreline Amphitheatre, Great Mall of the Bay Area, Sunnyvale Golf Course and Sunnyvale Downtown Center are all within minutes of this Sunnyvale hotel. You'll also never need to travel far for a delicious meal with nine restaurants serving a variety of cuisines within a two-mile drive. When you return from a day of work or sightseeing, there's more to enjoy with the many amenities that our property offers. You'll get even more value out of your stay at this 100% non-smoking Sunnyvale hotel with access to a fitness center, business services, complimentary newspapers, dry cleaning and free parking. For an affordable trip to the Silicon Valley area, make a reservation at the Best Western Plus Silicon Valley Inn today and save.

Best Western

Hotel Silicon Valley Inn

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Hotel advantages

  • Free parking
    Free parking

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 387 guest reviews
NOTE ISSUED
Excellent
119
Very Good
138
Average
86
Poor
28
Terrible
16
REFER TO NOTICE
Business Business
220
Couples Couples
54
Family Family
51
Friends getaway Friends getaway
14
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Business Trip"

4
18/06/2018

Clean and quiet room. Helpful front desk staff. Reasonable price for location Needs some updating and tubs need nonslip mats. Would book this location again if business brings me to this area again. Also provide usual breakfast items

"King Bed with Pullout Sofa not available, even though advertised and reserved"

2
09/06/2018

This property was conveniently located and the employess were respectful and responsive. We had booked a King Room with a pull-out sofa for my husband (6"3", my daughter and me. When we went up to our room, it turned out the pull-out sofa would not pull out all the way because the King bed was in the way. After much discussion and looking at another King room that had exactly the same set-up and if you managed to pull the sofa bed out then it would be impossible for one person to get out of the king without having to climb over either the other person in the king or the entire fold-out, they "upgraded" us to a 2 queen room. This wasn't what I had reserved or wanted. I spend two nights hardly sleeping because of having to be in the king bed, also the A/C did not work well and it was close to 100 degrees in Sunnyvale both of the days we were there. When I filled out the survey, the manager responded that we were upgraded, which I felt couldn't be farther from the truth. Although the 2 queen room is $11 more per night than the king room, in our situation the 2 queens was a significant downgrade. Clearly no one at the property understood what the issue was and seemed to focus on the fact that the king room was slightly cheaper than the 2 queen. I would have paid $50 more per night if I could have had a king room, but I wasn't going to pay for 2 rooms when we really only needed one. They just advertise and reserve a room that is actually not available at their property. The breakfast was adequate for what you would expect given the price and location. There are many other small hotels in this area, I'm hopeful that there are properties where the rooms are as advertised.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am extremely sorry that your room was not what you had reserved, we will make sure that it doesn't happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you Kesh B. Manager

"I'd go 3.5 bubbles if I could..."

3
27/05/2018

I'm not typically a bw customer, but rate was reasonable for the area relative to peers. I also cut them some slack as they are renovating the front desk area when I was there so it was not the best first impression. Room was clean, ac worked, WiFi was stable (8 mbps down 5 up). The lighting felt a little fluorescent for my likes. But they had a high tech light in bathroom with a power button built in to mirror which was cool. Didn't do breakfast as I didn't want to partake in the experience of eating out of the make shift office (a temporary issue you prob won't have by now). Good value (for Silicon Valley) so worth a try if you need a room.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Let down by building work"

3
20/05/2018

The rooms are good, but the stay was let down by building work in the reception and dining area. Hot drinks were served from a table in the corridor, plastic cutlery not capable of cutting bacon and paper plates and cups. Not sure if this is the norm, but very disappointing.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kesh B. Manager Best Western Silicon Valley Inn

"Good, clean hotel."

4
11/05/2018

Stayed here for 6 nights for a business trip. I was in doubt on 3 or 4 stars but as the positives outway the negatives, I decided on 4 stars. This hotel actually has 2 parts. The main part is connected to the reception, but there is also a part that has its own parking and is right next to it. I was located in the seperate part, which meant that you have to walk around the outside for breakfast in the morning. (which was actually not bad to get a breath of fresh air and its just a 1 minute walk) Positives: + Great Wi-Fi (25+ Mbps see Speedtest picture) + Very Clean rooms + Room was very quiet, although if someone walks in the room above you or in the hallway, you can hear them very clearly. But luckily there were no noisy guests around. + More then enough parking right in front of the hotel. + Several (fast food) eating places around. + Big supermarket (Lucky supermarket) very close by. + Many electricity outlets in the room to charge, but also 2 USB chargers at the work desk and 2 USB chargers in the alarm clock next to the bed (see picture). I actually did not need to use my european chargers as I just used the USB outlets in the room. + Good selection of TV channels (see picture) Negatives: — Very limited breakfast, due to renovation served in the managers office and seating is arranged in a room next to it. There are no slices of meat or cheese whatsoever. (the waffle machine was really nice however) — No bottle of water in the room, first thing I had to do after a very long trip is go to the vending machine in the hallway to get a bottle of water for $1.50. This was really a bad first impression. And I don't understand how they do not provide a bottle of water when customers are paying $150+ per night. — Noisy refrigerator in the room which I had to turn off at night.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will make sure to work on all the negetives you mentiponed. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Thank you Manager Kesh B.

"Everything was great"

5
30/04/2018

Great staff and amenities....In this area this is best value for money...all other hotels and accommodations are priced ridiculously in the silicon valley area...for business purposes this works perfectly......

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Silicon Valley Best western - DONT STAY THERE"

1
21/04/2018

Needed a place to stay for a short business trip. The rate for the area was reasonable and having stayed at a best western hotel in Atlanta before went for this place since it was a very convenient location. terrible mistake. Hotel was being renovated, breakfast was being served in the manager's office. Why they couldn't close the place for renovations is beyond me. It was noisy, no water bottles, juts very poor quality. DO NOT STAY HERE, EVER

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Harjinder Ghuman, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kesh B. Manager

"Good option for a sillicon valey stay"

5
17/03/2018

Quite expensive, but the service was awesome. The personal at the lobby was always helpful and cordial. Room was super clean, very confortable. The breakfast could be more continental. Thanks for all!

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Long Night"

3
14/03/2018

It was a nice looking hotel and the desk manager was really laid back. The shape of the hotel buildings were L and we were at the far back edge, even though the Inn was not busy. The room was very clean and I was happy to see that the bathroom was also clean. My husband went to get extra towels as our son was in the room with us and he was gone for a long, long time. It turns out that our room key was not good for the front building and he had to walk all the way around through the parking lot and down the sidewalk to get to the registration desk. Then, there was a light hung on the building outside our room. Unfortunately, our blinds did not close all the way and the room was lit up all night long. There were no curtains to block the light, just wooden shutters.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have noted your concerns and will make sure to work on them. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

"Great stay and easy to SFO"

4
15/01/2018

Stayed here on our last night in California. Affordable and neat and tidy a super easy to get to the San Francisco Airport. Minor glitch with the AC not working but moved to a room right away. Decent breakfast too.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B.

"No problems at all"

5
11/01/2018

Never stayed at a Best Western before. The experience was excellent. Upgraded to a business room that looked like it was recently refurbished. Room was spotless and had all amenities that were needed. Would definitely stay here again.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"The Best, 'Best Western' is at the Silicon Valley Inn, Sunnyvale, CA"

5
03/01/2018

Mr. Kesh Bavaria and his complete staff are all Excellent! Mr. Kesh Bavaria always has a warm friendly smile for all of his guest that are there having breakfast in his breakfast / lobby area. A very professional person who is a great example of how a general manager should conduct themselves. His housekeeping & maintenance staff were also friendly and courteous. We would stay here again and again because of how we were treated here at The Best Western - Silicon Valley Inn at 600 N. Mathilda in Sunnyvale, CA. Thank you!

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Visit to Sunnyvale, California"

4
20/12/2017

Our stay was very nice. The room was large and extremely well appointed. The staff were friendly and the room was very comfortable. The traffic noise was not even noticeable since the rooms were well insulated.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Nice hotel"

5
13/12/2017

The place is nicely located, affordable, has good internet connection, and is quiet. The local food is close and pretty good and the staff is always welcoming. I've been using this hotel for a year now and it's just what I need.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Surprisingly good value for money"

4
03/12/2017

Sunnyvale lodging is either very pricey or very down-market. This hotel struck a balance. It's not perfect, but it did the job - the bed was comfortable and the shower hot. Breakfast was a lot better than many similar establishments. There's plenty of parking. On the down side: - the gym equipment is limited - they had problems with their free wifi - somewhat peculiar louvered blinds on the window don't keep all the light/noise out

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Room wasn't cleaned, staff was uncaring, in apologetic, unprofessional"

1
02/12/2017

Room not cleaned, floor not swept. No housekeeping after 3pm. No elevator for the 2nd floor and the night not trained to be customer friendly and didn't even think to provide assistance with luggage. The key card didn't wor initially. The mattress cover was put on reverse to coverup the large tear on the right side.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kesh B. Manager

"Good location in Sunnyvale"

3
29/11/2017

Medium-size room with a comfortable bed and a selection of pillows with different firmness (a definite plus). Walls are paper thin and there is some external noise when Mathilda Ave is busy. Breakfast was continental fare. Staff friendly. Price high but what you expect in Silicon Valley. Staff 4 Stars Room 3 Stars Bed/pillow comfort 4 stars Noise 2 Stars Price 3 Stars Location 4 Stars I would stay here again.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Nice room decent price"

4
28/11/2017

Our room was clean and fresh smelling. The bed and pillows were comfy. The staff was very nice. The lobby and halls felt a little run down and outdated. The hotels in this area were pricey so I was happy with the value of this room.

"Well maintained and neat property"

5
20/11/2017

We stayed there in hotel for a week on a business trip. Room was very nice, we liked everything about the room, room was small but was there everything we need in that space. It was maintained properly, breakfast was good. Dining area looks small, but is sufficient. I recommend this hotel.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Pleasantly surprised"

4
09/11/2017

This hotel was better than the Hilton I stayed at in San Francisco the weekend before. It was clean, service was friendly, breakfast was included (wasn't included in the Hilton) and was good! Best part of breakfast? The waffle iron! Nothing beats fresh hot waffles!

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"family friendly"

5
06/11/2017

great location...easy on and off the freeway, close to local attractions and restaurants. quiet, clean and comfortable rooms with updated, modern decor. Helpful friendly staff. Easy on site parking. Safe and secure

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manage

"Hotel Stay"

5
06/11/2017

It did not feel like a hotel room, it felt like a home. Nice warm colors and crown molding in the rooms. Good breakfast. Nice staff. It was a very pleasant stay. i could have stayed a week because it had a feel of home.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh Bavaria Manager

"New Rooms"

4
03/11/2017

We were very impressed with the new rooms, even smelled new! But there were a lot of eerie noises, like I door trying to be opened. We concluded is was the pressure when the outdoor doors were opened. The noise from the street is loud too, but BW can't control that.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Good location , good price"

5
26/10/2017

Service and hotel were really great ! Breakfast could have maybe more choices and be presented on a larger counter , since we had to form a line in order to get to the food . We had overall a good stay !

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for your suggestions, we will try our best to improve our breakfast. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"The people makes the stay worthwhile"

5
26/10/2017

The Best Western Silicon Valley is a rare find amongst other budget hotels. The rooms are clean and the amenities are functional. You can get a decent sleep and be taken cared of. Yes, it is not a 5 star hotel but it serves its purpose in price point and service. What makes it stand out is the staff within the BW Silicon Valley. They are courteous and very professional. Most times, they do show very good hospitality.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Worst best western"

2
24/10/2017

I'm used to best westerns being a lot more upscale and nicer than this one. The breakfast was horrible! Usually best western has pretty decent breakfast. There was not enough variety, biscuits were hard, potatoes were overcooked, no bacon or sausage. The bed was very uncomfortable. Not worth what we paid for the stay.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sorry about all your concerns, we will make sure to fix them. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 408-735-7800. Sincerely, Kesh B. Manager

"Quiet location, well furnished room"

4
16/10/2017

Unlike many motels, this one is not next to a freeway so we heard very little street noise. The room was above average in decor and seemed to have been recently renovated with a large, walk-in shower, desk, microwave, refrigerator and coffee maker. Pillows were a little lumpy but I was delighted to find a blanket in the closet to exchange for the heavy duvet on the bed. The breakfast buffet had a more than adequate selection of the standard motel breakfast items and there was plenty of seating.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Good but needs an uodate"

2
14/10/2017

Not a hotel for business travelers. Fitness room is small - not sure why even bother to have one. And no Business center. Really a lot of money for not too much to offer. Management was great and very helpful to make stay pleasant.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Asha Cleveland, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 408-735-7800. Sincerely, Kesh Bavaria Manager Best Western Silicon Valley Inn

"Good, Clean, Comfortable Motel"

4
12/10/2017

Yes, the price per night is ridiculous, however, it is a decent MOTEL. The room was spacious and spotless, and obviously recently updated. The light in the bathroom was dull, and the sink/vanity is outside the bathroom which has it's pros and cons: if you're staying with someone else you can use the sink when they are in the bathroom, but if one person gets up earlier than the other, there is no shielding the vanity light. Bring an eye mask. The bed was very comfortable. There are plenty of places to plug in electronics, and there is a fridge and microwave in the room. The coffee in the room is predictably crappy, but they have a machine in the breakfast room that is a step up. Breakfast includes the usual BW fare such as fake omelettes with fake cheese, but at least you can get eggs without meat. They also have hard boiled eggs. A nice touch is the mint-infused water in the lobby. Although it's located on a main boulevard, I heard no traffic noise, nor did I hear any noise from other rooms.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Heart of Silicone Valley"

3
11/10/2017

This is a great business hotel. Location for the Silicone Valley was good. Old Historic Murphy Street is a terrific place for dining or hanging out for casual drinks. Wish they had a pool. Bright lights on exterior of the building should dim at night so they don't shine in the room.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 408-735-7800. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Comfortable hotel"

4
08/10/2017

Room is clean, bed is comfortable, breakfast is basic but ok. Some restaurants, especially fast food restaurants are nearby. Visitor from Asia, we would expect to have slipper but it is not provided as normal as in other US hotels.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 408-735-7800. Thank you again for taking the time to complete the survey. Sincerely, Kesh Bavaria Manager

"Clean and Comfortable"

5
02/10/2017

Very friendly and helpful staff. Clean and spacious room. No noise at all. Easy access to a lot of amenities. Breakfast offer was not bad at all. Chairs and tables in the breakfast area not comfortable at all.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey Sincerely, Kesh B. Manager

"Best Western Silicon Valley"

5
15/09/2017

My best experience at a hotel for business or pleasure and I stayed for 14 consecutive days. The breakfast was delicious with a daily variety of fresh food snd drink items. The staff was always courteous and available when needed. My room was beautiful and impeccably cleaned.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Stay at Bestwestern Sunnyvale"

4
12/09/2017

Stay was Plesent and good, Good quality of service. Nice room and Clean. Good Breakfast. Helpfull staff had nice time and nice sleep. Will be visiting again to this place. Close to my office in Sunnyvale.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh Bavaria Manager

"Had a good night sleep and excellent breakfast"

5
11/09/2017

The room was very clean and attractive. The refrigerator was modern and quiet and I am a very light sleeper. I requested a room away from entrance doors to ensure a good night's rest and was done so nicely by the pleasant and professional front office staff. Check-in was easy and check-out even easier. The location of this motel is perfect for easy access to all the major Bay Area destinations.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Top Quality BW Hotel"

5
11/09/2017

I travel every week and stay at BW's whenever I can... This was one of the nicest hotels I've stayed in. The rooms were clean, updated & very comfortable. The price for the hotel was half of the other hotels in the area. Plenty of eateries within 5 minutes walking distance. I recommend this hotel to all looking for a place to stay in the area...

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Good location"

4
09/09/2017

Good location but a lot of traffic noise - ask for a room NOT facing El Caino Real. Limited eating options - fast food across the street and Med/Greek fod down the street. (Great pitas, wraps and smoked egg plant). Probably will stay here again if I'm in the area again

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Nice place to stay"

4
04/09/2017

Good location, close to the highways. 40 minutes to all main attractions. Major outlet mall 30 min away. The beds were extremely comfortable. Even it's considered a motel, it's very nice to be only 2 or 2.5 stars. Nice owners and stuff

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Very good"

4
04/09/2017

Marvelous hotel for reasonable price. Pros: Good location, clean rooms, free parking, well worked Wi-Fi. Cons: My room was noisy at mornings due to outside traffic. Breakfast was good, but quite frugal, without ripe fruits and fruit s salad that I love. I'll recommend this inn and probably will plan to stay here in my future trip.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Clean, comfortable"

4
02/09/2017

We stayed here overnight after attending a concert at Shoreline. The room was clean, and the bed was comfortable. Breakfast was typical for a Best Western. It was nice to be able to grab something to go and be on our way the next morning. We would stay here again if/when attending a show at Shoreline.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Rude Manager"

4
31/08/2017

Morning manager SUDA is a rude manger! She really lacks people skills! I stayed at this location for 20 days along with my staff. The cleaning staff was amazing and polite as well as John and Johnny at the reception desk which made my week to week changes very easy..

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kesh B Manager

"Good, clean site"

5
30/08/2017

I booked this property in Feb for a concert in August. Price was $210. Checked on line the day before and the price was now $110. No offer from desk clerk to lower rate. Room was clean and well maintained. Breakfast was the usual B /W fare: nothing bad but nothing remarkable either. Site was over 4 miles from concert and only transportation was Uber, Lyft, taxi etc.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Deserves more credit."

4
28/08/2017

This is obviously not the most luxurious hotel you will be able to find but it definitely deserves more than 2/5 stars which is what I saw prior to my stay. Great value for what I paid. No complaints.

"Good for the price"

3
21/08/2017

The price of the room was about right, the location worked well for us, we were located in a quiet area of the hotel which was nice, the breakfast choices were good, but the bed was not comfortable for us.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Perfect for staying if your going to Shoreline for a concert"

4
17/08/2017

We had my step daughters wedding at Rangstorff House in Mountain View in Shoreline park. It is super close and convenient to get there. I would recommend staying here for a concert weekend as well as going to Shoreline park for bike riding and sail boating.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for staying with us and giving a positive review. We are glad to know that you liked our convenient location, our rooms, and our customer service. We value your business and hope to see you again. Thank you Kesh B. Manager

"Nice, practical place"

5
12/08/2017

Quality of service, comfortable beds, and location all make this my choice. The freeways are close, and a variety of restaurants are available nearby. Breakfast was including fresh fruit, eggs, bacon, toast, coffee, juices, and waffles. If I come back, this is my hotel.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Edward Chestnut, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 408-735-7800. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kesh Bavaria Manager Best Western Silicon Valley Inn

"Great Hotel"

5
07/08/2017

The employees are extremely polite and quick with service. The location is central to most places you'll need to go. The rooms are great with comfortable beds and good noise insulation between the rooms. I'll be staying here again.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for taking time to review our hotel. We are glad that you liked our hotel, our clean and comfortable rooms and our hot buffet breakfast. Thank you for staying with us, we value your business and hope to see you again. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey Kesh B. Manager

"Good location"

4
07/08/2017

We enjoyed the hotel! It is clean and up graded and the staff was friendly and helpful. We have stayed a few times because of the location. Our room upstairs was very nice, except there was an alcove at the entrance that looked like something had been removed and never completed. The rest of the room was upgraded and nice.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Nice place in Silicon Valley"

5
01/08/2017

Overall a great stay. Nothing but good things to say about the building, location and people. Very nice staff, much better than average breakfast. Only small complaint is that the room was about cramped for a family of four. We'd stay there again, but without kids.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest Thank you very much for taking time to review our hotel. We are happy to know that you liked our hotel location, our renovated bathrooms and vanity area, our breakfast and our customer service. Sorry about smaller room, we have more larger rooms too, we will make sure to give you larger room next time. We value your business and hope to see you again. Thank you again for your great review. Kesh B. Manager

"Good quality hotel"

5
27/07/2017

I enjoyed my stay. The rooms were nice and the staff was very professional. Breakfast was quick and easy, good variety of foods. Location worked well for my business trip. I would recommend it for business or personal trips.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest Thank you very much for your great review of our hotel. We are glad to know that you liked our convenient location, our renovated bathrooms, our helpful staff, and our hot buffet breakfast. Your recommendation to others will be highly appreciated. We value your business and hope to see you again. Thank you again for great survey. Kesh B. Manager

"Great Silicon Valley Business Hotel"

4
19/07/2017

Clean room, good breakfast and reasonable prices available. Only issue has been not booking rooms early enough for Tuesday and Wednesday night stays and property has been sold out. Close to Apple, Linkedin.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We are happy to know that you liked our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager

"Pathetic hotel please avoid"

1
14/07/2017

They charge $300 and you would think it would get you more than a motel without an elevator. You would be wrong if you hoped for that. The crowd that was seated outside the hotel made me feel uncomfortable with alcohol smell filling the front yard. Easily the worst hotel I have stayed in as part of a business trip

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for your survey, we are very sorry that you were disappointed with our hotel rates. Our rates are very reasonable than hotels in the area. Normally we are booked up Monday through Thursday even with this kind of rates. Hope you understand that this is Silicon Valley and real estate in this area is very expensive. Thank you for staying with us we value your business and hope see you again. Kesh B. Manager

"Excellent service! Very good location!"

5
10/07/2017

Excellent service! Good location. Very clean! Feel like we stayed at home! We were very amazed with the hotel employees and their service. Outside was very well kept. The decor & cleanliness in the room was speechless!

Kesh B, General Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel. We are happy to know that you liked our hotel location, our clean rooms, and our friendly staff. Thank you for staying with us, We appreciate your business and hope to see you again. Thank you again for your great survey. Kesh B. Manager

"BW is always good"

5
09/07/2017

If you can get a BW at a non tourist - off peak price...do it. Unfortunately, the rates go up and down significantly on tourist demand. Additionally but not necessarily a bad thing - the breakfast menu is always the same from BW to BW......

"Best Western"

5
04/07/2017

This hotel hands down is one of my favorites to stay when I need to spend the night. The overall design and improvements they have done has just solidified this hotel as my #1 go to. Staff is very caring, and overall AN AMAZING HOTEL.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you very much for taking the time to review our hotel. We really appreciate you five star revive. We are happy to know that you liked our hotel with renovated bathrooms and our breakfast. Thank you for complements to our staff. Thank you for staying with us, we value your business and hope to see you again. Thank you Kesh B. Manager

"Best Western Hotel, Sunnyvale, CA"

5
02/07/2017

This hotel is excellent, I stay there every other weekend beginning in April. The staff are always helpful and friendly. The front desk lady calls me shortly after I check in to make sure the room is acceptable and it always is. The room is always clean. The bed is comfortable. The bathroom is wonderful and I love the sink outside the bathroom. Breakfast is excellent and my diet restrictions are taken care of by the staff. The Internet is easy to access and works very well.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you very much for taking the time to review our hotel, we really appreciate your five-star review. We are glad that you liked our renovated bathrooms and our hot buffet breakfast. We value your business and hope you will stay with us again. Thank you again for your stay and great survey. Kesh B. Manager

"Clean, friendly, and simple"

4
01/07/2017

Clean room, friendly staff, place is getting a face-lift so should look better that it already does. Fitness center had free weights with two separate rooms. Staff greeted me with a great attitude and were very helpful as well as made sure I had no other questions about my stay or the area.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kesh B. Manager

"Not Your Average Best Western"

5
30/06/2017

Rarely do I comment on my hotel stays but feel I would be doing my fellow travelers a disservice not to five my input on this. This unassuming hotel definitely has more than meets the eye. While it looks like a low rent super 8 from the outside due to the physical configuration it us much, much more! Let's go through the ammemeties. I. RFID room key. Just hold close to sensor for room or outside door. 2. Automatic sliding doors 3. Updated decor rooms 4. Touch sensor on/off mirror light 5. Outlets WITH USB connections!!!!(Hilton doesn't have this) 6. Amazing bed.....im serious here.....this bed was more comfortable than most. 7. Amazing staff. Always willing to help no matter what.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh Bavaria Manager

"Excellent Hotel"

5
27/06/2017

We had a wonderful stay at this hotel. Recently renovated with very clean and comfortable rooms. Excellent value overall. The breakfast was very good and the coffee was the best I ever had in a hotel.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for your five-star review of our property. We are happy to know that you liked our clean and comfortable rooms, our hot buffet breakfast. We value your business and hope that you will stay with again. Thank you again for your survey. Kesh B. Manager

"Quality"

4
25/06/2017

Lobby area is tight. No elevator for this 2 story hotel. Carpet inside guest room and corridor felt old and dirty. Exercise room is small, tight, just for show, a waste of space. Breakfast quality good. Location is convenience.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for your survey. We are happy to know that you liked our location and our breakfast. Maybe you didn't notice but we have two exercise rooms. Thank for staying with us, we value your business and hope to see you again. Thank you Kesh B. Manager

"Overnight stay for early morning Dr. Appt."

4
22/06/2017

Good location, and close to make an early morning appt. it was very quiet, clean, comfortable, although I picked up food beforehand as not much in the way of restaurants. It is reasonably priced considering the area

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for taking the time to survey our hotel. We really appreciate your survey. We are happy to know that you liked our reasonably priced hotel, our clean & comfortable rooms, our hot buffet breakfast. We value your business and hope you will stay with again. Thank you Kesh B Manager

"nice, clean and quiet place"

4
21/06/2017

The place is in a quiet and nice area, very sate and close to highway 101 and no far (1 mile) from major shopping plaza. room is clean and breakfast is nice with hot and cold options. the breakfast area is small though, outdoors seating is also an option. drink options are plenty.

Kesh B, General Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel. We are glad that you liked our Best Western hotel which is very close to major highway 101 and very close to Sunnyvale downtown. Also good to know that you liked our hot buffet breakfast. We appreciate you staying with and gave us a positive review of our hotel. Thank you Kesh B. Manager

"Good night's sleep."

5
15/06/2017

Reasonably priced hotel with excellent accommodations, and good breakfast buffet. Not a lot of local restaurants in walking distance of the area of the hotel. Hotel rooms are recently refurbished. Would stay here again.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for your five-star review. We are happy to hear that you liked our hotel, our location, and our breakfast. We are pleased to hear your stay was as enjoyable as we hoped it would be. Our goal is to provide a superior customer service.Your review indicates that we are meeting your expectations. Please come see us again soon! Thank you. Kesh B.

"easy access"

5
13/06/2017

good location for business trip, easy check in and out. good breakfast and staff. reasonable price and value. small room, but comfortable bed. on renovation. good restaurant - Dish Dash, mediterranean fast food restaurant. highly recommend hotel.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you for taking the time to complete the survey regarding your recent stay at our property. We are very happy to know that you liked our conveniently located hotel, our guest rooms, and the breakfast. Your compliments to our employee mean a lot to us. We value your business and your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

"Very pleasant surprise"

4
07/06/2017

I knew nothing about this hotel, booked it solely based on proximity to Shoreline Ampitheater, but was delightfully surprised. The amenities were much nicer than I was expecting for the price. Staff was very nice and helpful. It is right on a major street, I expected it to be much louder than it was, but not bad at all, and hardly any noise from adjoining rooms, although it was full and a busy weekend night. Very comfortable stay.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear guest, Thank you very much for your survey, we are glad to know that you were very happy with our property. We are only 4 miles away from Shoreline and always get lots of patrons from Shoreline Amphitheater. We really appreciate your compliments to our employees. We value your business and your feed back and hope to see you again Thank you Kesh B. Manager

"My go-to hotel in Silicon Valley"

5
03/06/2017

This is a great hotel, my go-to selection in Silicon Valley. I dropped in early in the morning, without prior reservation. They were able to provide me a room on-spot, for a favorable price, and even waived the early check-in fee. The hotel is very conveniently located, close to the major traffic arteries, but is still quiet. The room was spacious, clean and convenient. Breakfast is rich and satisfying. Staff was very friendly and helpful, and price very reasonable. Highly recommended!

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for taking the time to survey our hotel. We are glad to know that you liked our hotel, our breakfast, and our services. We really appreciate your compliments to our staff. Thank you for staying with us, we value your business and hope to see you again. Thank you for your feedback again. Kesh B. Manager

"Best hotel Best price and nice host"

5
27/05/2017

This is one of the best place i have stayed ever , very neat and tidy with affordable price . This will be your next home trust me. It's an awesome place. The front desk is always there to help and very friendly . Kesh who manages the place is a great person

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for your positive survey of our hotel. We are glad to know that you liked our hotel, our staff and our clean and comfortable rooms at very reasonable price. Thank you for choosing us for your stay, we value your business and hope you will stay with us again. Thank you again for your survey. Kesh B. Manager

"Excellent hotel, good value for its price"

5
25/05/2017

Very nice, clean, quiet and comfortable hotel. Wifi is great, and breakfast is decent for the overall cost. Staff is very nice and helpful. We stayed at a Vagabond Inn fairly close by, before deciding to move to the BW because the other, although cheaper, was just not worth it.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest Thank you very much for choosing us, we value your business. We are very happy to know that you liked our clean and comfortable hotel. Thank you for trying out our free hot buffet breakfast and free high-speed internet. We really appreciate your positive survey and hope to see you again. Thank you Kesh B. Manager

"Spotless clean, great personnel, but: you need a car."

4
01/05/2017

Got booked here by our corporate agency. No luxury, but the room was spotless clean and had all the amenities I could have needed. Great value for money. Unfortunately, this is actually more a motel than a hotel, and "m" stands for "motor" :-). You need a car by the to reach your meetings or even to get food (unless McDonald is ok). I needed to swap to another location downtown, and the personnel handled the situation in a very professional and friendly way. Congratulations. I will certainly recommend the Inn to my colleagues, just with a reminder to bring their own 4 wheels.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest Thank you for taking the time to review our hotel. We are very happy to hear that you liked our spotlessly clean rooms, our amenities, and our staff. Thank you for choosing us, we value your business and hope to see you again. Thank you Kesh B. Manager

"Really great place in the silicon valley"

5
16/04/2017

Core location to stay in valley for a fail price. It is a really great place to stay. Good place with very clean rooms and great hospitality. The property in well maintained and staff is helpful and well trained. Management keep a good care of the property and that's the reason I am in favor of this location and I recommend to all my family and friends.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 408-735-7800. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kesh B Manager

"Great Stay at Best Western Sunnyvale!"

5
14/04/2017

Hotel was clean and comfortable. Staff was friendly and helpful. Breakfast was included in the stay and was very good. I was very happy that the Accommodations matched the pictures and descriptions from the website. I will definitely stay here again in future and highly recommend this hotel.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest Thank you for staying with, we value your business and hope you will stay with us again. We appreciate you taking the time to give your feedback and glad to know that you enjoyed your stay and you like our breakfast. Thank you for your compliments to our friendly and helpful staff. We hope to see you again. Regards Kesh B. Manager

"Very Nice Hotel With Some Remodeled Rooms"

4
04/04/2017

This is an overall good place to stay with clean, quiet rooms and a friendly staff. The breakfast area is somewhat crowded and the food is average but it's fast and convenient. I stayed in a recently remodeled room and the room was nicely furnished. The "fitness" center has only a few stationery bikes so I took a long walk instead.

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest Thank you for staying with us and taking the time to write a review. We value your business and hope that you will come and stay with us again. I am very pleased that you enjoyed our newly renovated rooms, amenities, and location. Please be inform that we have two gym rooms, you visited upstairs, there is another on the ground floor with elliptical and treadmill. Your compliments and comments are greatly appreciated and we hope to see you again soon. Thank you.

"No Need to Pay High $$$"

5
04/04/2017

We'd just come from So CA where we'd stayed in a luxury beach resort hotel for two nights. Were just as happy with our stay at the Best Western Silicon Valley Inn, Sunnyvale! Now I know you don't have to pay big $$ to get quality accommodations and service. Thank you!!

Kesh B, Manager at Best Western Silicon Valley Inn, responded to this review
Dear Guest, Thank you very much for taking the time to review our hotel, We really appreciate your feedback. We are happy to know that you liked our hotel with recently renovated bathrooms, our breakfast, and our service. We value your business and hope to see you again. Thank you again Kesh B. Manager

"average"

3
16/03/2017

nice place, nice staff, excellent service, rooms OK, price too high, breakfast not very good, internet slow, dish TV good, overall a good place to stay, very good location for business, good restaurant within walking distance, good bar within walking distance

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Guest Thank you for taking time to survey our hotel. We are glad that you liked our hotel, our staff and our location. We offer lots of stuff in breakfast and keep rotating time to time. We value your feed back about the breakfast and will try our best to improve as much as we can. Thank you again. Kesh B. Manager

"Enjoyed My Stay"

4
19/02/2017

I had a very nice stay, my last 3 visit. With in 3 months. An I will be recommending to a friend. I wish one of the Front Desk staff would have recommending me to repeat visit members card. I happen to see while leaving this past saturday.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Guest Thank you very much for taking time to survey our hotel on your last stay. We value your feedback and happy to know that your were very much satisfied and happy to recommend our hotel to your friends. I am really sorry that our staff missed to offer you Best Western membership card. We value your business and hope you will come back again. Thank you Kesh B Manager

"Everything you need to visit Silicon Valley"

5
13/02/2017

Comfortable, attractive rooms. This is not a "fancy" hotel, but everything is modern, clean, and well maintained. Well-appointed desk area with lots of plugs for your devices. Free WiFi without any slowdowns that we noticed. Basic motel breakfast included. If you want yummy food, better to go out, but if you're in a hurry, it suffices. I do wish they would make an obvious "green" option to NOT get new sheets and towels every day, and then actually follow your request (most hotels have the option and then give you new sheets and towels daily) . I asked the maids to clean the room but not replace sheets and towels. It worked the first day, but not the next.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Guest Thank you for taking time to complete this survey. Thank you for staying with us and telling us about your wonderful experience with us. We are glad that our hotel is a great place with right amenities to stay and we provide the best value for the price. Also glad to know that you liked our desk area with strong Wi-Fi connection to take care of your business needs. We appreciate your business and hope to see you again. Manager

"Our Home Away from Home"

4
21/11/2016

I live abroad now, but Sunnyvale was my hometown in the States. Whenever i visit my friends and family in the Bay Area again, the Best Western Silicon Valley Inn is my hotel of choice (after trying and comparing others). It is not luxurious, but it amply fulfills our needs. Clean, comfortable, and safe, at a reasonable price. The property is conveniently located on a main thoroughfare with easy highway access, so popping in and out is easy. The staff is very friendly and accommodating. The rooms are nice and up to modern standards, with lots of electrical outlets for electronics, warm lamps with shades, and nice, comfortable furnishings. it includes a nice sized working desk for business travelers. I really liked our spacious and tidy bathroom. For extended stays, they had a washer/dryer for a buck. Our room had a refrigerator, microwave, and coffee maker for in-room snacking. There is a 24 hour McD's, Wendy's, nd BK across the street and a large supermarket a few blocks up. Probably the best value-added feature though is the included breakfast buffet! A generous all you can eat spread of American breakfast standards (breads, eggs, bacon or sausage, biscuits and gravy, fruit, hot/cold drinks, cereals, yoghurts, and a nifty Belgian waffle maker!). The building is resaonably secure with good lighting, key card access, and private parking lot control, plus, it's in Sunnyvale, one of the safest mid-sized communities in the country, so i feel relaxed about bringing my family here. And let me just mention that Wifi is strong and the satelite television system allows ample access to entertainment. The point however is that it is overall what i expect for the money when i travel. I feel at home here and I can relax and enjoy my vacation. The fact that we have been back three times (soon four) attests to our high opinion of this hotel. Are there any downsides? Honestly, the main thoroughfare that I mentioned is heavily trafficked, so there is a detectable road noise (if that happens to bother you). My wife and i are tea drinkers, so a couple of tea bags in-room would have been much appreciated.

GuestXperienceTeam, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear guest, thank you for your thorought review. We are delighted to see that you enjoyed your stay at our home away from home. From clean room to breakfast it sounds like we were the perfect fit for you. We are also thrilled to see that we will be your base when you visit your hometown next time. We can't wait to welcome you back again. Happy Thanksgiving! Best Wishes, Hotel Management

"Very good hotel"

5
20/11/2016

The hotel location and the facilities are wonderful. The room is clean, and the staffs are friendly and helpful. The breakfast is good and diverse. I would definitely choose to stay in the hotel in my future trips.

GuestXperienceTeam, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thank you for choosing Days Inn Sunnyvale and for the wonderful feedback! I am pleased to read how much you enjoyed your visit. Everything we do is aimed at making our guests feel right at home. It was a pleasure having you as our guest, and we can't wait to see you again on your next visit to Sunnyvale!

"Met expectations"

4
06/11/2016

The hotel has a bit of an odd setup, as there are a couple separate buildings, each with their own parking area. The rooms are entered from interior corridors, but you must go outside to get from one building to the other. I image the building is fairly old, but the room had relatively modern furnishings. The room itself seemed clean, although the grout between the bathroom tiles looked a little suspect. The toilet had also been installed crooked, which is certainly not a showstopper but does give the impression that they aren't striving for perfection here. The sink was located outside the bathroom, which can be good when multiple people need to get ready in the morning. The breakfast had a good variety of food, including hot waffles, scrambled eggs, bagels, muffins, cereal, yogurt, fruit, etc. Overall, the hotel was a good value and I would consider staying here again when/if I'm back in the area.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thanks for taking the time to share your detailed experience with us. We are so glad to see that you enjoyed all aspect of your stay with us. We are also thrilled to see that you will stay with us again on your next visit to the area. We hope to see you soon! Take care, Hotel Management

"Excellent experience"

5
16/10/2016

Staff was extremely helpful. Hotel was clean. Breakfast was the best we ever had at a hotel. Loved the choices of coffee. The waffle maker was divided in 4's. Which made it easier to divide between children. The room's were very quite. Never heard other guest. Staff took the time to ask why we were there and suggested fun things to do while we were there. When the staff saw us they asked if there was anything they could do to make our stay better,

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Hi Liza, we're delighted to see that our staff made your stay comfortable and pleasant. We are also pleased that you enjoyed our breakfast. Thank you so much for your wonderful review. We look forward to see you soon. Sincerely, Hotel Management

"breakfast made the stay better"

3
17/09/2016

I only wish breakfast was closer and started sooner The buildings were far apart, which was good for the noise factor but terrible if you needed ice or anything from the lobby. Check in was a breeze! I even got to check in as soon as i arrived in town (which was earlier than the 3pm usual check in time of all hotels)

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Jamie, we are happy to hear you decided to stay with us when you were in the area and that we were able to accommodate your request to check in early. We're glad that your time here was comfortable and that you enjoyed many aspects of your stay with us. But we are disappointed that we weren't able to knock it out of the park for you. We appreciate your feedback. Please do let us know if there is anything else we can do to do make your stay even better. Best, Hotel Management

"Descent value stopover"

4
09/09/2016

Located near some decent eateries. The hotel staff were welcoming. The room was a good size and the bed was comfortable. Breakfast was generally what you would expect - eggs, bacon, biscuits and gravy, Waffles, cereals, pastries, muffins and bagels but light on the fruit. Would happily use again if we are ever back in this area.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear guest, thank you for your review. We are delighted that you enjoyed your stay with us. We pride ourselves on providing a comfortable, clean room for our guests, and we are happy that that is exactly what you experienced. We are also glad to see that you enjoyed our breakfast. Please know that we always have at least two fresh fruits, like banana & apple additionally we serve sliced peaches. We are very happy to hear that you will stay with us again. That's the best compliment we can receive! We look forward to welcome you back again soon. Best regards, Hotel Management

"Average Hotel"

3
05/09/2016

Overall good hotel. Staff was polite. I think a little over priced....but it was clean and quiet for the most part. The A/C was loud when running. The TV is a little small compared to other Best Westerns I have stayed at.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Happy to hear you decided to stay with us when you were in the area. We're glad that your time here was comfortable and that you enjoyed many aspects of your stay with us. But we are disappointed that we weren't able to knock it out of the park for you. We appreciate your feedback and we'll be sure to make the necessary improvements for the next time you're here. Please do let us know if there is anything else we can do to do make your stay even better. Best, Hotel Management

"Great Stay"

5
04/09/2016

The stay at Best Western in Silicon Valley was very enjoyable. While being away for business, the room was clean and quiet. Nice size refrigerator for left over food and comfortable bed. Would definately stay again

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Hi Robert, we're really delighted that you enjoyed your stay with us. We aim to provide all of our guests with a clean, comfortable room with great amenities and friendly service, and we're really happy that's what you received. We hope that you will have an opportunity to visit us again - we'd love to welcome you back.

"Not so good stay in Sunnyvale"

3
31/08/2016

Had to change 4 times the room for 14 days visit, not so great an experience. Dear Sir in my 14 day stay i changed 4 room, started with 148 there was a litte noise from road then moved to 246 where ac was making a lot of noise, then moved to 256 which was okay living in the Alaska types then moved to 121 which was fine. Please upgrade the AC to split one,s unless you are getting a centralized one's.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Mr. Kumar, we sincerely regret to hear of your experience at our hotel. We strive to provide our guests with flawless service and product delivery. Our apologies that we did not live up to your expectations. While we are glad that we were able to shift you to the room of your choice, we apologize for your inconvenience. This certainly does not sound like our usual standard. I hope that you'll make a return visit to us - I have no doubt that you'll enjoy your stay better next time. Thank you so much for your feedback. Sincerely, Hotel Management

"Motel"

4
26/08/2016

Had a delay checking in, there was a problem with the computer. The room was at the far end of the property. If the weather had been foul it would have been a problem. As it was it was just a long walk to the breakfast room. The room was generally clean but as with most motels they do pay a lot of attention to the top of the wall hangings etc. on the positive side of being at the end of the property the was a series of trees screening the room so I could have the window open.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Thomas, Thanks for reaching out -- your feedback means the world to us. We're sorry to hear about the initial experience, but we're glad you enjoyed your stay overall! I hope that you'll make a return visit to us - I have no doubt that you'll enjoy your stay better next time. Thanks again. Best, Hotel Management

"Stay at Best Western Inn Sunnyvale"

4
23/08/2016

We had a very comfortable stay ; staff was very friendly ; location was excellent ; beds were very comfortable ; Wash room could be better especially in terms of shower ; breakfast was average & space was cramped in breakfast room - A VALUE FOR MONEY HOTEL

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Vikram, we are so happy that you found us a convenient and affordable place to stay in Sunnyvale. From amenities to service it sounds like we were the perfect fit for your hotel needs. We'll be sure to pass along your kind words to the rest of the team. We hope to see you soon again.

"Poor Customer Service"

3
22/08/2016

The front desk staff were sullen and unresponsive. A simple thank you from them would have gone a long way. They did not even know the correct Sunday Breakfast hours. The room was nicely decorated, recently remodeled however was very small..

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thank you for sharing your concerns with us, Patrick. We try very hard to make our guests stays as pleasant as possible and it is always a disappointment when we learn one of them has left with a less than first-rate experience. The service you described here is not at all acceptable. Please know that we are bringing your experience to our front desk team's attention and we will make sure that this does not happen again.Please accept our sincere apologies for your experience. We would love for you to come back to our hotel again, and we are confident that you will have the fantastic experience that the vast majority of our guests have. Thanks again.

"The hotel is OK, but..."

1
17/08/2016

Best Western supports occupation and annexation of Crimea. Our company used the hotel for the last 7 years but from now on it boycotts the BW because of their corporate policy that contradicts global law.

"Great Hotel"

5
12/08/2016

Checked in late at night without a reservation and was upgraded to a Business room with King Bed. Room was very clean and spacious. Staff were very attentive and professional. Breakfast variety was above average. Would recommend.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
We are delighted that you had such a comfortable and enjoyable stay with us, and that you found our staff so friendly and attentive. Thank you very much for your feedback, we hope that you will have a reason to stay with us again soon.

"Great Place to Stay!"

5
12/08/2016

This is my third business visit to Hotel BEST WESTERN Silicon Valley Inn and just like last time. I'd like to come back for a visit when I can enjoy more of the amenities! Clean rooms, friendly staff, comfortable beds. I would recommend this hotel.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thank you for reviewing our hotel. We are thrilled that you enjoyed your stay with us, and we are delighted that you are now a regular guest with us. It's great that you find the hotel so quiet and so suitable for your needs. Please let us know if there is anything that we can do to help or assist you while you are staying with us, we want you to feel that we are your home from home.

"Standard, but good"

4
07/08/2016

I stayed at Best Western based entirely on its proximity to my office, but ended up being quite pleased with the stay. The room was quiet, clean, and had all the basic amenities (including good WIFI). There is a small gym - it has one treadmill, an elliptical, and some weights. Breakfast is fairly standard continental breakfast, but there was a reasonable selection. The staff was friendly, but not overbearing. I would definitely stay there again.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Carolyn, thank you very much for your review - we are happy that you enjoyed your stay, and we look forward to welcome you back again soon.

"Average for the area"

3
06/08/2016

It's the second time I've stayed at this hotel, the rooms are functional and clean, the bed comfotable, the bathroom clean, TV has big screen and is working, that's all I expect from what I would dare call a "second tier" hotel in the area - it's better than the Motel6 or DaysInn nearby, but it's below Sheraton or Larkspur Landing. The breakfast is basic, but included, and provides for a good start of the day. The breakfast room is way too small, though.

"Clean but Dark Room"

3
06/08/2016

The room was clean but dark; the AC is loud; and the WiFi can only creep along. Nothing terrible happened during my stay, but at more than $200 a night, I expected a little more comfort. On the positive side, they did let me check in quite early (before noon). And the Murphy street "market" is only a short drive away, so no difficulties finding a place to eat.

"very satisfied!"

5
05/08/2016

we stayed here 2 nights in a King room for a reasonable price. Hotel and room were very clean and we had no disturbances by noise at night although room was located at the frontside Breakfast was satisfactory and service excellent. Will certainly return.

"Clean, quiet, comfy and good internet!"

5
03/08/2016

we've been in this area multiple times and for the price, we never know what to really expect. This hotel was close to everything we needed plus it was clean, quiet, very comfortable and in good working order. the only thing that comes to mind that was even questionable was the microwave in our room--it didn't have a good seal, but we didn't really use it anyway. I've never stayed in a hotel with such good internet reception--it never interrupted or made us re-authenticate every hour or even daily. The staff were very helpful and accommodating & housekeeping left us alone when we asked. Our room was upstairs in the main building & they have no elevator so bring your wheeled luggage. We have paid more for rooms that were far worse in Cali and other places as well. Nice to see a well kept property at a good rate like this one! we would return there again.

"A Great value - clean and comfortable"

5
30/07/2016

Clean and comfortable accommodations and rate is among the best in Silicon Valley. Easily as nice as hotels that charge 50% more. Location can't be beat for business travel: 10 min to Palo Alto, 10 min to SJ

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Amitav, thank you for your stellar review. We're glad we could provide you with a pleasant and comfortable place to stay. Our goal is for our guests to feel as if they're at home, and it sounds like we achieved that. Thanks again for recommending us. We hope to welcome you back again soon next time you are in the area. Best regards, Hotel Management

"Its Ok for a couple of days"

3
28/07/2016

Big clean Rooms; nice beds; efficient reception. Good location; The bathroom fittings are awful I was in 163 which is in a different building; no good restauraunts nearby. Clean and functional so if you are there for a few days and only need a decent place to sleep in, its OK. Helpful and friendly reception Extremely awful bathroom and shower fittings...you really have to struggle. Its an average place really. I am surprised that its got such good reviews; there is nothing to rave about

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Guest, thank you for your recent stay with us, and for your feedback. I am very sorry for the inconvenience that you experienced in relation to the bathroom fitting during your stay. Please know that we are looking into this specific issue. I hope that apart from this inconvenience, you enjoyed the remainder of your stay with us, and I do hope that you will return again. I am confident that you will have a trouble-free and thoroughly enjoyable stay on your return. Warm regards, Hotel Management

"Comfortable, clean and convinient"

5
15/07/2016

Place with extremely welcoming stuff, incredibly comfortable beds and great location in Sunnyvale. Rooms are huge, room service does an excellent job and there is, really, nothing to complain about. I can highly recommend this place.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Samra, Thank you for your stellar review. We're glad we could provide you with a pleasant and comfortable place to stay. Our goal is for our guests to feel as if they're at home, and it sounds like we achieved that. Thanks again for recommending us. We hope to welcome you back again soon next time you are in the area.

"Review of BW stay"

3
13/07/2016

Ordinary, is how i would describe my stay at BW. The rooms are reasonable and clean. However, I have never been in a BW room where the bathtub actually works. The plunger never fits. Our last stay had a whirl type feature, which was broken and never repaired. Oh well, like initially said, the room was ordinary. Nothing special. Good for business but not for pleasure

"Decent hotel, good location"

3
11/07/2016

Comfortable room with Whirlpool tub. Services are good. People at reception are very friendly and helpful. Breakfast selection is good. Overall hotel is clean and maintained well. Ample car parking is available. It's near to all the top silicon valley companies, makes it very accessible.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
From amenities to service it sounds like we were the perfect fit for your hotel needs, Sandhya. We'll be sure to pass along your kind words to the rest of the team and we hope to welcome you back again soon. Thank you for your review. Best, Hotel Management

"Great Hotel. Great Neighborhood, Great Location"

5
30/06/2016

Arrive at midnight, handled by 3 friendly staff, check was fast, information was accurate, everything just perfect. Inside the room was also perfect, perfect shower, perfect bathroom, perfect bed, perfect furniture, perfect tv, perfect microwave. Nothing to complain. Breakfast was great, they have cereal, juice, eggs, pancake, coffee, milk. Parking also great. Free Wifi

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thank you for your stellar review. We're glad we could provide you with a pleasant and comfortable place to stay. Our goal is for our guests to feel as if they're at home, and it sounds like we achieved that. Thanks again for recommending us. We hope to welcome you back again soon next time you are in the area.

"ALWAYS A PLEASANT STAY HERE!"

5
21/06/2016

Staff made our stay very pleasant even though there was a power outage! Even brought us a candle and matches! Nice! They even made coffee in a room not affected and brought it all the way to the lobby! Sudha and Johnny get high praise. good breakfast! cool custom coffee dispenser with espresso!

Kesh B, General Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Richard, professional customer service and comfortable rooms with great amenities are always what we strive for and I'm so pleased to hear that we achieved our goal your visit. Thanks for your stellar review, and we can't wait for your next stop in!

"Great place to stay outside of SF if you're on a budget"

4
13/06/2016

My boyfriend and I stayed here for a few days for a friend's wedding in downtown SF. The hotel is right off the freeway and located near restaurants and gas stations. The room was clean and tidy and the staff were extremely friendly. Wi-fi was fast and had no issues with it. Our only concern (and it was addressed to the lady at the front desk when we checked out) was that when we came back to our room last night.. we found our door to be wide open. My boyfriend and I frantically started to search the room to see if anything was missing and thankfully nothing was taken. We're not too sure how the door opened because we always make sure the door is fully closed before we head out and I had both our room keys at the time we found the door to be open so we're clueless to how the door was found open. We addressed it to the lady at the front desk and she was very nice and apologized. We told her that we were glad nothing was taken but we just wanted to let her know if in case there was an issue with the door or lock. She said she will definitely address it to management right away. Overall, this place was great and we will definitely be staying here if we're ever in the SF area again.

Kesh B, General Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear guest, we're glad that your time here was comfortable. Thank you for your wonderful comments and for letting us know about the door -- we'll definitely follow up on this. We look forward to welcome you back again next time you visit Sunnyvale.

"A great business hotel to stay in!"

4
11/06/2016

I recently stayed 3 nights at this hotel. While there is not much around (drive a short distance to Washington and Murphy Street's for great restaurants and shoppes) the hotel was a pleasant stay. I had a small issue upon arrival which I reported the next day, and the staff did a great job of making sure I was accommodated! For die-hard fitness buffs, the fitness machines are old, and the space small, but the free weight area (upstairs) made up for it. Breakfast choices were plentiful, and easy on/off the 101. I'd stay again.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thank you so much for your excellent review. I do appreciate your comments and am so pleased to hear that you enjoyed your stay with us. I am also pleased to note that our service lived up to your expectations. We are looking forward to your future stays with us. Thanks again! Warm Regards, Kesh B. General Manager

"Nicest Best Western I have stayed at"

4
05/06/2016

Have not stayed very often at Best Western hotels - just haven't had very good luck. BUT this establishment has really changed my opinion! I would definitely stay here again on future business trips. Staff: The lobby staff was very helpful. Checkin/out was fast and accurate. Breakfast area was well maintained and clean. I never saw the cleaning personnel, but they did a great job on my room every day. Condition: Either new or freshly renovated, the hotel and room were in nice condition. Good sized room, everything worked as expected: fridge, lights, satellite, WiFi. No problems whatsoever. No pool on site, and I did not have the chance to see & use the exercise facility. I never had trouble finding a parking spot near the building entrance, and the lot was in great condition with nice landscaping outside the room windows. Breakfast: I really enjoyed it actually. Four individual smaller waffles could be made at a time, or less if desired. Eggs were standard hotel quick breakfast type, but with peppers and onions as a nice touch which tasted very good. Hot water on demand for oatmeal. Two separate seating areas with TV in both - plenty of seating for during the week business folks. Something often overlooked elsewhere is the capacity of the garbage keeping it from overflowing, but not here. The hotel had ample garbage receptacle with swinging door, and no mess. Sleep: My building was close to Mathilda, but traffic noise was not too bad at all. I had no trouble sleeping. King bed was nice, plenty of pillows. A/C was very effective. No trouble during my say with any adjacent room or hall noise. Really no complaints whatsoever. Just a few quirks to mention for future improvements: The bathtub faucet in my bathroom was rather difficult to turn on - I'm not sure a grade schooler could manage it, having to twist and pull strenuously to get water flowing. Likely just an artifact of the valve needing lubrication on the internal O-rings. Shower worked great, with nice pressure and temperature. The light above the sink, which was a nice light fixture and likely an upgrade, wasn't installed in the best manner possible - having wires exposed for a very short length before going behind the fixture (see picture). It's a shame to have such a nice room and fixtures but then an installation short-cut like that.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Guest, it's flattering to see that we changed your opinion about our brand. From overall amenities to room to staff service it sounds like we were the perfect fit for you. Thanks for your feedback about some of the room fixtures, we will have them looked at right away. Once again, thank you so much for your wonderful review, we'll be sure to pass along your comments to the rest of the team. We look forward to welcome you back again next time you visit Sunnyvale. Take care! Warm Regards, Hotel Management

"Great hotel!"

5
26/05/2016

Everything was great: staff, manager, breakfast, cleanliness, decoration of the room, bathroom, wi-fi, localisation. We had a problem and manager helped us very much with no hesitate. Room was huge and clean. Price was very good too!

Kesh B, General Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Guest, thank you so much for your excellent review. I do appreciate your comments and am so pleased to hear that you enjoyed your stay with us. I am also pleased to note that our service lived up to your expectations. We are looking forward to your future stays with us. Thanks again! Warm Regards, Kesh B. General Manager

"Better than average - good hotel for a short business stay"

3
24/05/2016

Clean hotel very well run that provides the basics for a shorter (3-4 days) business stay. Breakfast is very minimal and not great. Very affordable considering some of the other hotels in the area. Staff is very friendly and helpful.

Kesh B, General Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Kevin, happy to hear you decided to stay with us when you were in the area. We're glad that your time here was comfortable and that you enjoyed many aspects of your stay with us. But we are disappointed that we weren't able to knock it out of the park for you. We appreciate your feedback. Please do let us know if there is anything else we can do to do make your stay even better. Thanks again, Kesh B. General Manager

"Best Western good quality"

4
19/05/2016

This hotel was clean and well maintained. The staff was courteous and helpful. I would stay here again in the future and recommend to others who are on business or pleasure. The fitness center was the only weak point as very little equipment was provided.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Jamison, we're glad that your time here was comfortable and thanks for your feedback on fitness equipment -- we'll definitely follow up to see what changes we can make to improve. Once again, thank you for recommending us. We hope to welcome you back again next time you visit Sunnyvale. Thank you.

"Nice hotel. Comfortable rooms."

4
17/05/2016

This hotel is very quiet and comfortable. Rooms are very good for the price, very clean and well maintained. As a woman traveling alone for work, it feels safe. My only complaint is the front desk men. Every time one of the women on staff checks me in, it is a pleasant experience. Every time one of the men checks me in, there is no eye contact, no smile, no welcome. It is like I am a bother to them. I stay here often and a little courtesy would be nice.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Hi Theresa, It is unlike our staff to be inattentive, and I am so sorry that was the case. I will be sure to bring this up with our staff member so it doesn't happen again. Otherwise, I am just so happy you loved the comfortable room and the cleanliness of the hotel. If there's one thing we want, it's for you to have a pleasant stay at our little home away from home. I hope this means you'll be back again someday on your next visit. Thanks again, Theresa. Until next time, Guest Experience Team

"Comfortable, quiet, quality"

5
16/05/2016

My husband and I stayed here while visiting for my cousin's wedding. Great value for silicon valley and lived up to everything we expected from a Best Western. Location is quiet and convenient. Room was clean and comfortable. Breakfast was free, filling and tasty. Wifi was good as well.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Kimberly, thanks for the kind words. We're happy to hear your stay was enjoyable -- from the rooms to the location. :) We'll be sure to pass along your wonderful comments to the rest of the team. Thanks again.

"Honest hotel"

3
26/04/2016

Honest hotel, with a simple room and a simple breakfast . Nice shower. Excellent location. The owner is very polite. We choose to move to an hotel near airport, because the price was the same and we category was superior. So we only spend a night in this hotel.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thank you for your review. We're glad we could provide you with a pleasant and comfortable place to stay. Our goal is for our guests to feel as if they're at home, and it sounds like we achieved that. We hope you'll stay with us longer next time. Please let us know if we can do anything to improve your overall experience next time, we're eager to improve your experience at our hotel!

"Worth the value"

4
26/04/2016

Overall it's a nice experience. Quiet. Wifi is good. Close to some restaurants. Worth the value. Staff are polite and helpful, although sometimes one may need to wait for a short while to get service at lobby, since there is only one receptionist.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thank you Xin for your wonderful review. It's great to hear that your recent visit to our hotel exceeded your expectations. We'll surely pass along your comments to rest of the team, they will be glad to read your review. We look forward to welcome you back again soon! Thanks again, Xin.

"Very, very nice hotel"

5
25/04/2016

The hotel is very nice and inviting. The décor is great, the staff is friendly, and the rooms are very nice and clean. The rooms are little smaller but worked well for me. The room has a refrigerator and microwave.The complimentary breakfast was very good with lots of options. There are restaurants (fast food and otherwise) nearby. There's also a Lucky's Supermarket nearby. Quick access to the highway.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Catherine, thank you for your stellar review! From friendly service to rooms to amenities it sounds like we were the perfect fit for your hotel needs. We'll be sure to pass along your kind words to the rest of the team and we look forward to welcome you back again in the future. Thank you!

"Very Good Silion Valley Hotel"

5
19/04/2016

I stay at this hotel any time that I have reason to spend time in the Silicon Valley area. I find the location, the property, and the staff best meet my needs in this location. The property is central to high tech businesses in the area, as well as to Mountain View Hospital. I have had no security issues in this area and the front desk staff works hard to accommodate me on sometimes short notice.

Kesh B, General Manager at BEST WESTERN Silicon Valley Inn, responded to this review
It's great to hear from a returning guest! Thank you for your stellar review, Robert. From location to amenities to service it sounds like we are the perfect fit for your hotel needs. We'll be sure to pass along your kind words to the rest of the team and we hope to see you again next time you are in the area.

"Okay for a night"

3
13/04/2016

Walls are not brick so you can hear everything in the rooms next door. Breakfast is beyond oathetic...paper cups and paper plates with limited variety. Good for a night but i wouldn't stay there again. Also there is nothing you can walk to so need a car or uber.

Kesh B, General Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thank you for staying with us and sharing your concerns here. We are so sorry about the noise issue from next door. Please know that we are always here to help, we wish you had let us know about this during your stay, we would have gladly switched your room to ensure you had a pleasant stay with us. Having a wonderful breakfast after a good night's sleep is important, so we are really sorry that you felt that breakfast was not up to the par. This is not the usual comment we receive from guests. Guests love our breakfast choices including refreshing beverages. Please do let us know if you have any suggestions, we'd love to get it right. Hopefully, you'll give us another chance to show you the five-star experience we're known for.

"An excellent hotel with great service in super-expensive Silicon Valley"

5
12/04/2016

Hotels in the Bay area are super expensive. Please take that into account. This one makes it under my company's per diem rate. It's a nice, simple place, with a very kind and attentive staff, clean rooms, and just what I want for the free breakfast. Within walking distance of a supermarket. Fast food right across the street. One downside is that cars park facing your room, mere feet away.. I sleep like a log, but if you're a light sleeper that might annoy you.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Professional customer service and comfortable rooms with great amenities are always what we strive for and I'm so pleased to hear that we achieved our goal your visit. Thanks for your stellar review, and we can't wait for your next stop in!

"Got what at least expected"

3
12/04/2016

The Hotel is sufficient for just over night staying. The rooms and Hotel seems to be in a "older state". The breakfast is average, but less fruits or fresh food. Really annoying was the allday running bathroom ventilator from the neighbour. Also the near by Street is still "present".

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Benjamin, thanks for your feedback. We're sorry our breakfast wasn't quite what you were expecting -- we'll definitely follow up to see what changes we can make to improve. Please know that we are always here to help, if there is anything you need during your stay, please let us know. We would have gladly switched your room if we had known that that your were disturbed by noise from next door. We want you to have a wonderful stay with us. We do hope to see you again next time you're staying in the area! Thanks again, Benjamin.

"Decent little spot to crash"

3
06/04/2016

I used this spot for a quick nap when swinging thru to visit with NASA Ames. This is an older hotel, but my room was clean and comfortable. I arrived around 11 PM and the gentleman working the check in was very nice. The room was fine. A little cramped, but good enough. The next morning the new desk man was very helpful in assessing the gluten safeness of some of the options.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Bob, we're glad we could provide you with comfortable accommodations and amenities that helped you rest up during your visit to NASA Ames. Thank you for your kind words, and we hope to see you again soon.

"VALUE PRICED LUXURY STAY FOR THE WEEKEND!"

5
05/04/2016

We did our homework, and this BW is one of the few hotels for around $100 on the weekend! Very nice property with all the amenities except...NO POOL! This place is more expensive during the week thanks to all the internet companies nearby! It is spread out over 4 buildings and luxury suites are available. It has been renovated so still looks pretty new. Washer and Dryer worked well and were just down the hall. The breakfast is fantastic except for the tater tots! Hmm? Bit the coffee dispenser machine is to die for! I want one! Uses fresh beans and at the press of a button your choice is decanted on the spot! Mocha, Coffee, Hot Chocolate, you can even add a shot of espresso! Had a very nice stay!

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
From amenities to overall value it sounds like we were the perfect fit for your hotel needs, Richard. We'll be sure to pass along your kind words to the rest of the team and we look forward to welcome you back again in the future. Thank you!

"Pleasant Stay"

4
02/04/2016

This motel was pleasant, very clean, and provided bath supplies, plenty of nice towels, and a coffee pot and packets of ground coffee for it. (Suggestion: we tea drinkers would have liked tea bags and creamers as well.) The internet was readily available. Our only complaint would be about the breakfast: while ample, it wasn't very good. It was high in starch and sugar, low in protein. The coffee and tea were fine, though. All together, I would stay there again.

"Near San Jose"

3
28/03/2016

It was my first trip to SJ.The hotel location was in a sound place and near the highways. But it was quite noizy to the neighbor room,and I was waken up before 6AM.So it was expensive for paying $180 for a night compard to other motels. And also there was not so much items for breakfast.

"Very Good Hotel for the Area"

4
26/03/2016

I stayed for 3 nights for business at the Best Western Silicon Valley Inn, Sunnyvale. Very good stay for the money in Silicon Valley. Breakfast was better than expected and coffee machine in the lobby all day. Fridges, microwaves and coffee machines in the rooms were good and added to my stay as my company has a budget for travel.

"Comfy and practical"

5
18/03/2016

Best Western Silicon Valley took care of all my needs and kept me comfortable on my business trip. Not luxurious, but clean and efficient. The building looked new, the bathroom was spotless. The Best Western Silicon Valley was exactly what I needed.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Michael, thank you so much for your complimentary words and for staying with us. We are so happy that we could provide you with a comfortable stay during your recent business trip. From amenities to service it sounds like we were the perfect fit for your hotel needs. We sincerely look forward to welcome you back again soon, Michael. Take care! Warm regards, Kesh B. Manager

"Short term stay."

3
04/03/2016

Rooms are suitable for single person not more than two. WiFi connection is too slow. Complementary breakfast is not as much expected. Even pool was not so good. But, apart from all these cleaning, maintaining is good. And there are good restaurants are near to it within in a mile. Preferred for short term stay than long term stay.

"Best Western Silicon Valley"

5
03/03/2016

I am extremely satisfied with our stay at the hotel. It is close to many locations and has very clean and nice interior and guest rooms. Staff was extremely nice and helpful. Lot of options for breakfast.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thanks for your wonderful review! Nothing makes us happier than to hear that we were the perfect place to stay. We always aim to provide a relaxing and comfortable environment and it sounds like we did just that. We'll surely pass your kinds words to rest of the staff, they will be pleased to read your complimentary words. Thank you, looking forward to your future stays. Best regards, Kesh B. Manager

"Won't Return"

2
09/02/2016

Unfortunately, you are stuck with few good choices in Silicon Valley that are good and don't cost an arm and a leg at last mins. I have probable passed this motel for 10years. I finally needed to stay here, although not cheap (210) the day I needed to stay it was my only choice that was available and not spend 300-500. I thought for one night, we will try. Check in was fine. I asked not to be by the busy street, but that was not an option because of the room I booked. The street noise ended up not being an issue. It was quiet. The room smelled staled, almost like it was an old smoking room. I called the front desk at around 8pm to ask if I could get a deodorizer for the room to get the smell out. They said sure, but I would need to come and get it. Here is the problem, it was in the 30's and I asked if the buildings connected without me having to go outside, across the dark parking lot. The answer was no, and I would have to come and get it if I wanted it..... Wonderful customer service...not. Won't return, old, my room smelled staled, and no customer service. I will say the breakfast looked good, but I did not eat there.

Kesh B, Guest Relations Manager at BEST WESTERN Silicon Valley Inn, responded to this review
We want to be a home away from home for everyone who comes to visit us and we're so sorry that you felt that room didn't smell fresh. You should always expect to receive a great service and odor free accommodation. Thank you for your feedback, we will certainly use your input to make improvements. We pride our selves for being budget-friendly, high quality hotel with a great location, outstanding service and amenities. So the experience you described here certainly falls short of the standard we set for ourselves. We sincerely hope that you give us another try to restore your confidence in our hospitality next time you visit Redwood City. Thank you!

"Infested! but otherwise great"

3
01/02/2016

Our room suffered from an ant infestation in the bathroom. We attempted to find the source of the infestation; there were a few possibilities from a hole in the grouting around the tub to a partially covered hole above the bathroom mirror. We didn't have a problem with them initially, we simply cleaned them up. On the second day, they found their way into the main room, we saw them on the lamps and the table where our belongings were stashed. We checked out that day so we did not need to switch rooms. On the plus side, the staff were all friendly and helpful. The breakfast, while limited, was of good quality and it was free with both hot and cold selections plus coffee and juice. The housekeeping staff started their rounds around 830am and they are some of the nicest and most accommodating people you will meet. Parking is ample. Though the hotel wasn't full, there definitely were enough spaces for the number of rooms. The rooms offer Dish TV plus fast WiFi internet, a mini fridge to hold your perishables and in room coffee if you desire. The bed isn't the most comfortable, however it is clean and well kept. The bed rests on a metal base that flexes depending on how you lay on it. This causes the base to make an odd noise that will keep you scratching your head until you realize what is going on. Like most budget hotel chains, the in room soap/shampoo is fairly cheap so if you are particular or if you expect a certain level of suds from your soap, it may be wise to bring your own. The water temperature fluctuated a bit during our showers which was a bit irritating, especially when it went cold. This would be a great place to room for a few days while you're in Sunnyvale on business/leisure if they are able to take care of the ant issue.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Jason, thank you for staying with us, it was our pleasure to host you. While I'm glad that you found the our hotel, hospitality as well as our amenities to be good, we really want our guests to love their stay overall. I'm so sorry about the infestation, our room service staff is very thorough when it comes to preparing the rooms for upcoming guests so this is very unlike of our team to not see this. I'll be sure to bring this up to them to make sure this does not happen again. Furthermore, we wish you had brought this to our attention during your stay, we would have loved to take care of this issue right away or at least switch the room to ensure you had a awesome stay with us. Once again, our apologies. We sincerely hope we'll get another shot at showing you the five-star experience you deserve. Thank you, Jason. Sincerely, Kesh, General Manager

"Super comfortable bed"

4
16/01/2016

The bed was by far the most comfortable I have had at any hotel. Overall the room was good. The lobby smelled like smoke but that was possibly the other guests checking in. Free wi-fi and cable was nice. Bathroom layout could be better, the door opens and blocks the sink and half the vanity.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Thank you for staying with us and for your complementary words, Jennifer. Nothing gives us more pleasure than to know our guests had a wonderful stay with us. We can't wait to welcome you back again soon. Thanks again.

"Good stay at Best Western Sunnyvale"

4
17/12/2015

It was a great experience staying at Best Western Sunnyvale. Both Kesh and Piyush were very helpful. Helped in suggesting good eating places, booking taxi etc. Would definitely stay at this hotel again.

"Great place to Stay"

5
14/12/2015

I feel right at home when I stay at this Hotel Every thing you need is within walking distance. They treat you first class always .Friendly staff and ell managed. A Good value for the stay and the grounds are well kept. I wouldn't have a problem recommending a stay here.

"Good to stay"

4
09/12/2015

I stayed there more than a month. I enjoyed a lot and had a good experience with the hotel employees. You will get pork always which most Indians won't take. Those who doesn't like have to stay with egg/fruits/corn flakes which is available. Potatoes will be served one/two days in a week. Hotel has 3 different rates in a week. Weekend rate is low. You will not get lunch or dinner, please plan accordingly. But we have lots and lots of hotel nearby to have food.

"Very good value for money"

4
26/11/2015

Value for money, this is a very good place. The fitness room is very small (but usually empty...), there's breakfast included, and a high speed, high quality internet. Overall, I was very happy with the stay, and would most likely visit again,

"Average to a bit below Average"

3
24/11/2015

Arrived really late (1AM), didn't really do much other than sleep. TV was broken, but Wifi was good enough for NetFlix. Nothing special about the room. Typical economical room for the area. Not sparklingly clean and new, but clean enough and updated enough for a single night stay. I found some of the staff rude. When I mentioned that the TV was broken at checkout, I got a bunch of attitude and blame for not reporting it the night before. (I guess it is my fault for getting the room with the broken TV) I didn't care about the TV and I would not have even mentioned the it in this review had it not been for the casting of blame I got at checkout. If I had reported the TV, I am sure they would have fixed it, but the fact that they blamed me to lessen their own feelings of guilt is what upset me. I figure a "thanks for letting us know about the TV so we can get it fixed" would have been more professional. Unless I had no other choice I would not return.

"Bed Bugs and Prostitutes"

1
18/11/2015

Room was fine (a colleague got bed bug bites though) - everything outside the room was dreadful. Rude staff, horrible breakfast. Also awoken by prostitutes (we think) in the hall way. Staying for business - have recommended to the business never to use this hotel again. For the price there were many better options available.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Guest Thank you for taking the time to survey our property on Trip advisors. I am pleased to hear that you liked our rooms. I am really sorry to hear that your collogue thought, he had bug bite problem. your collogue informed us that there might be bugs in the room, we changed his room right away and our house keeping team searched thoroughly but there was no bed bug found. You stayed 7 days in our hotel, I wish you had informed us about your concern; we would have gladly taken care of any problem right away. People love our breakfast with scrambled eggs, sausage or potatoes, freshly baked waffle with six type of toppings, four kind of cereals, bread bagel, English muffins, Danish, fresh banana & apples, yogurt, instantly grind beans coffee, six variety of bigelow Tea, four kind of juices etc. Your review is very important to us as we are always trying to find ways to improve our services to our guests. We hope to have the chance to welcome you back again and change your perspective. Thank you Kesh Bavaria Manager

"Overall Stay"

5
17/11/2015

The Hotel was extremely clean and the staff was very friendly. I always enjoy my stay at Best Western in Sunnyvale, Ca. Their breakfast has improve a lot, you get more for your money here:) the location is helpful, its near freeways and expressway too.

"Good experience"

5
07/11/2015

Room is clean and everything working, good breakfast. Not a luxurious hotel but good value considering cheaper price. I would not mind staying here again. There is a Lucky's supermarket just south of the hotel on Mathilda.

"Mediocre Stay"

3
06/11/2015

Although pretty far from the lobby, my room smelled of the breakfast buffet - had to stuff towels around the door to block it. Shower had very low pressure, and door slamming and creaking walls kept waking me up in the middle of the night. On the positive side - room was clean & tidy, free wifi worked great and the bed was very comfortable.

"Too spendy for what you get"

3
31/10/2015

The room was clean but very small. I noticed people living at the hotel which is a big turn off for me. The rates need to go down based on the exterior shape of the building. Hotel is outdated given the excellent location. I would probably stay again "IF" the hotel owner(s) update the hotel.

"Enjoyable stay"

4
30/10/2015

The staff was particularly accommodating from check-in to check-out. Prices are high in the general area, but this proved to be a good value. Clean, convenient, excellent service. We would choose to stay here again when in the Palo Alto area.

"Average Hotel"

3
26/10/2015

This is an older building, but our room was very clean. Nothing fancy here and the rates were pretty fair as there weren't many amenities other than a complimentary breakfast, which was good. Our biggest complaint is that the room we were given had a window with a "shower door" type glass so you couldn't see out of it, making the room dark. Not sure why this room had this since the others did not. We should have asked to move, but didn't bother once we were in. Kind of a tacky feature! Overall, average stay at this hotel.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear guest Thank you for taking time to review our hotel on TripAdvisor. I am glad you liked our hotel and our rates. We have free hot buffet breakfast, free Wi-Fi, Dish network TV with HBO-Cimamax, Gym, Guest laundry facility etc. I am Sorry about your room window, We have different type of rooms, wish you had asked us to change your room, next time we will make sure to give you a room with different view. Thank you Kesh Bavaria Manager

"Disappointed"

2
29/09/2015

This is an old hotel, needs updating and is not worth the high rates they charge. However, the location of the hotel is great and therefore many tourists/business people pay the price. We appreciated the free Wifi and the breakfast was fine, including biscuits and grits - very nice for a change. The eating area is next to the lobby and is very small and noisy. The building our room was in had no physical connection to the main building that contained the lobby and breakfast area. Not so nice is cooler weather. The beds in our room were good, but the carpet and shower curtains were not. The room needs updating and also needs a safe in it. We've stayed at many Best Westerns and this one was disappointing.

Kesh B, Manager at BEST WESTERN Silicon Valley Inn, responded to this review
Dear Guest, Thank you for your review regarding our hotel . We are glad to hear that you liked our Wi-Fi and breakfast including Biscuits and Gravy. Thank you for your comment regarding how we could improve. I am glad to inform you that we are working on our renovation project. May be you didn't notice, but we do have additional room for breakfast seating. We hope to improve a lot when you come back again. Thank you Kesh Bavaria Manager

"Great Location"

3
29/09/2015

Great location for corporate offices. Close to numerous restaurants and shops. The hotel is somewhat dated with an older décor. Hotel room on the second floor had a rood leak that was poorly repaired. In fact, stucco feel down from the ceiling on me while I was in bed. The room door has significant gaps around the perimeter, which allowed light to permeate into the room during the day and at night. Hotel staff was very helpful and accommodating at check-in.

"Nice rooms but strictly average hotel"

3
24/09/2015

Stayed here for business for a week in Sep15. The rooms were clean and beds comfortable. Bathroom could do with a remodel and the shower was on the wimpy side. It's handy for access to Mountain View but that's about it.

"Best Western - You get what You expect for"

4
23/09/2015

Spent 15 days in this Hotel in the first half of September, and was not disappointed even a bit ! In Best Western you usually know what to expect and you get it. The Hotel is very conveniently located just off major HWYs - 101 and 237, so that access to various parts of Silicon Valley is easy (within 10~15 miles). The rooms are clean and comfortable, although a bit small, related to other Hotels in the area. Still definitely sufficient for two persons. Hot Breakfast (included in the room price) is basic, but well cooked and fresh. The Hotel staff is extremely friendly and helpful - a small issue we had in a bathroom was fixed practically immediately after we've reported about it. I'll definitely consider staying in this Hotel again, when in the area.

"Nice room"

4
23/09/2015

Hotel is clean and bed is comfortable. Internet service is very fast although my ATT only had one-two bars in my room so a bit challenging for phone calls from mobile. Room is pretty spacious and walking distance from small shopping center with Lucky Store and multiple food restaurants. Breakfast is included and has an OK offering, waffles, bacon, eggs, cereal, toast, etc.