Best Western Plus West Retford Hotel,  Retford

4.5/5  - based on 679 guest reviews.
24 North Road, DN22 7XG, Retford, Great Britain - See map
+44 1777 706333 +44 1777 709951

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 679 traveler reviews
See more comments >>
Photo gallery :
Step into past perfection and modern convenience at Best Western Plus West Retford Hotel! A superb 18th Century manor house set in over four acres of professionally landscaped gardens, this outstanding accommodation couldn't be comfier! And located in the historic market town of Retford, our traditional 63 bedroom hotel is ideal for exploring via the A1 and M1. With a newly refurbished ballroom dating back to 1851, and patio doors opening on to a large seating area, plus six other meeting rooms this hotel is a charming choice. For evening enjoyment, you can enjoy your favorite drink in the Chatsworth Bar before dining in the luxurious Orangery restaurant, with a menu featuring traditional favorites and exciting new dishes. Enjoy your stay.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 679 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
352
Verygood
 
206
Medium
 
77
Poor
 
28
Horrible
 
16
Business Business 126
Couples Couples 211
Family Family 177
Friends getaway Friends getaway 86
Solo travel Solo travel 28
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus West Retford Hotel,Retford
  • 5
    « Comedy Night - Friday 12th May »

    Had a wonderful evening at the recent comedy event with two course meal. My wife and I went to with two friends and took advantage of the £100 deal that included a room and breakfast too. I was very impressed at the quality of the food we were served. I thought at £20 per head it would be ?serve em fast, serve em cheap' but I'm glad to say it was top notch. Only two meal choices but I don't like too much choice as I'm a ditherer. Rooms were lovely and comfortable and the beds were great- we had a good nights sleep. Venue Room was very full which made manoeuvres for drinks and the loo tricky. Maybe one less table next time and charge a few quid more. Felt a bit squashed, but we managed. Staff very friendly and obliging. Would definitely recommend.

    5
    « An excellent stay »

    We really enjoyed our stay here. We were greeted warmly and directed to our room which was everything we had hoped for. We had dinner and breakfast and greatly enjoyed both meals. No problems with the service or the food. Unfortunately we only stayed for the one night but would certainly return if in that part of the country.

    5
    « Outdoor Wedding! »

    What a wonderful stay we had (2 nights) for my sister's wedding. The room was well appointed for me, my husband and our 2 boys (8 & 9 yrs). Our children had a sofa bed to sleep on that was already made up for them, we had plenty of towels, a lovely hot shower, and a comfy bed for us. The room was very well presented and lovely and clean. We had a meal on the evening we arrived which was delicious! As for the wedding, it was perfect! The wedding planner came to see my sister and I on the morning of the wedding just to run through things and she said that if we wanted to change the ceremony to outdoors (to take advantage of the the glorious sunshine we've had over this May Bank Holiday weekend) that it wouldn't be a problem. How could we resist!! The grounds are lovely and very well kept and tidy, the pergola where the ceremony was held, was spot on and all the guests enjoyed basking in the sun whilst waiting for the bride to arrive. My only criticism is that once the ceremony had finished, we felt a little rushed to have our outdoor photos taken as there was another wedding about to take place. We then moved inside to the function room upstairs which had been set up beautifully and enjoyed a delicious wedding breakfast - soup to start, chicken with veg and gravy for the main, profiteroles for dessert and coffee to finish. All served with bubbly and wine. Compliments to the chef - it really was very tasty and the soup/chicken were very well seasoned. Later in the evening, we had a buffet which had a great choice of food and tasted lovely. Overall a lovely hotel with great food and very good housekeeping! I would highly recommend and would have no hesitation in booking again. Thank you for a great wedding for my sister and a fab stay for me and my family!

    5
    « Wedding Party »

    We had our wedding party here yesterday after our wedding in St Lucia. The staff couldn't have been more attentive and the communication over the past few months has been faultless. The grounds are beautiful and well maintained. The rooms are lovely and clean. We stayed in the honeymoon suite which is really spacious with a big bathroom. My only criticism about the room would be that the radiators were red hot and with temperatures we've had this weekend it was uncomfortable getting ready and dressed for the wedding. The four poster bed was very comfortable but very creaky. Lovely dressing gowns and toiletries provided. Our guests commended the food at the reception and the breakfast was freshly cooked. I wouldn't hesitate in recommending this hotel. Lovely hotel with beautiful grounds

    2
    « Wedding »

    So we was invited to a wedding and decided to treat ourselves and stop over in a family room with our two children. After ringing up on the morning of the wedding to ask if our room was ready for us to change the lady on reception said we didn't have a room booked under that name and I said well you should! Can you please check again? She asked me to repeat my sir name 4 or 5 times and didn't seem to understand me. Then for some reason the phone went dead as if she put the phone down on me. By this point I was very angry. So had to ring one of the bridesmaids to see if she could find out if we had defently got a room booked. And the answer was yes. After having to go down to reception for us to check.Then we arrive at the hotel to check in go to our room to drop bags! all seems nice in room. Then after partying away at the wedding and evening it was time to make our way back to our room.I then go in the bathroom to take my makeup of and put my cotton wool in the bin to find a bin full of bloody pads there was about 10 of them I wes disgusted and hoped to god my two children would not see this. I couldn't believe we had paid £130 for this room to have to see this.when I told the reception lady the next morning when checking out she just offered a complaints form and a sorry! I would defently not stay here again and would not recommend anyone to stop here. Food was beautyful there and drinks are reasonably priced too. It was our 1st time visiting here ??

    4
    « A comfortable night »

    This hotel is a £5 taxi ride from the station and a 10 minute walk into the town centre. It is set in attractive grounds. It is also an attractive set of buildings. Reception was efficient. My room was £64 for the night, bed and breakfast. The bedroom was large and well appointed, with a desk to work at, and a sofa to relax on. There was a large, flat screen TV. The room also had a safety chain on the door, a safe in the wardrobe and an iron with board. The bed was very comfortable with good quality sheets. The room was attractively decorated and spotlessly clean. The towels were also good quality, as were the toiletries. The bathroom was a bit dated but the bath was a good size and the shower had good pressure. There was a heated towel rail, which was a nice bit of luxury. The breakfast was cooked to order and was good.

    5
    « Fantastic hotel »

    Great tastefully decorated spacious rooms and comfortable beds. Excellent food both in the evening and at breakfast with wide choice of foods. All dietary requirements are catered for. Very pleasant and helpful staff who can't do enough for you. Beautiful gardens. Wonderful!

    5
    « Comfortale stay »

    We stopped off on the way to meet up with a group holiday in Yorkshire. We had a most comfortable room and a pleasant stay, enhanced by the lovely gardens, especially the sunken one. The staff were very friendly.

    4
    « Nice »

    I stayed here on my way back up North as it's very handy for the A1, the Hotel is just out of town so no noise, a good sized car park with Barriers for added security, the staff on check in were very pleasant. My room was in one of the out buildings and a good size, sparkling clean and a very new modern bathroom (the shower was amazing), I walked into town to get some exercise as I sit on my behind all day, when I got back the room was very cold, I had turned the thermostat up on my way out but the radiator was cold, which I thought strange as the bathroom radiator was Hot, it was after 10.30 so I just plugged the oil filled radiator in and went to bed, it was the same in the morning... The breakfast was superb, good coffee and I had an omelette and fresh fruit (not on the same plate) .. The cold room was the only reason I didn't give it a 5 as it really is a nice hotel, and I will go back...

    4
    « Really lovely hotel with even lovelier staff! »

    Went with a group for a church conference which was hosted around the corner. The room and bathroom was spotless - super clean and hygienic. Even had a lovely little ambience lamp in the room! The food was absolutely superb - breakfasts you couldn't ask for anything more and dinners were excellent quality home made British dishes to a very high standard. Ours included a full roast dinner one evening which was gorgeous. Only downside is that there's no spa or gym facilities. I genuinely believe with these facilities this hotel would be a 4 or 5 star.

  • 5
    « Perfect overnight stay »

    We stayed here for one night and everything was perfect. We were given a warm welcome, the room was very clean and spacious. There was a wedding reception that evening but we were not disturbed by any noise. The breakfast was nicely cooked and there was plenty of choice. It was very busy with the wedding party guests and the staff kept everything topped up and fresh. I can definitely recommend this hotel.

    4
    « A very nice hotel »

    A group of us stayed here in Early April in five double rooms. Check in was promptly handled. Unfortunately some of us were in rooms very close to the event rooms and couldn't sleep due to the noise and vibrations. This was unfortunate as we weren't there for the events. To avoid this it might be worth checking when rooms are booked. The rooms were perfectly presented and very clean. Breakfast was very good. We were all served very promptly and everything was cooked well and served on good hot plates. The staff were very helpful and friendly. All in all a very good night's stay.

    4
    « A good night's sleep »

    A comfortable room, clean too. Although it was cold outside, the radiators had to be turned on by us. We booked on Half Board basis. Restaurant had some interesting dishes. I found the Rack of Lamb slightly overdone, not pink at all. Perhaps One should specify degree of cooking required?

    5
    « Service second to none »

    I stayed here with my partner we had a few small issues but Deb on the front desk sorted them straight away, I can't praise her enough. The room was very clean. Will definitely stay again, thank you once again.

    3
    « Stayed for a family wedding »

    Stayed last weekend for a family wedding. Interesting reading the other reviews from people staying at the same time. The hotel itself is an average three star hotel and does what it says on the tin. Grounds are nothing special but it's right on a main road so they do the best with what they have. Reception is small but nicely maintained and reception staff were all excellent. Interestingly we were given a choice of paying up front on arrival or leaving an authorisation on card to allow us to charge to the room. We took the latter option which we have no problem with but I don't like being asked to pay up front for a hotel. I don't like it as it generally hints at service being below par. If they know they deliver they don't need to take your money before they deliver their service. We upgraded to one of the feature rooms which really wasn't worth it. My mum had a twin. Both rooms were in the Georgian building outside and it wasn't worth the extra money. The ?feature? was a larger bed with two posts! Indeed mums room was better as ours had the windows nailed shut which meant that even with the heating off the room was far too hot. We did feel we should have been told of the rooms being outside on booking as I did say my mum is 80 and it was difficult for her. Service - the actual wedding was very well done. The room looked great. The food, always difficult at large functions, was good and the bar was well run. But the room did have its own bar. When we arrived at the hotel after the service there was another wedding and a large function party and there simply wasn't enough room. I have read other people's comments and the manager responses - saying it was busy isn't good enough. There simply wasn't the room for all the people. Not enough chairs or tables which is poor when you have a wedding as you know there are likely to be older people. This needs rectifying as it lets the hotel down. And two bar staff for three large functions just isn't enough. Drinks - a Hendricks and tonic and a Guinness came in at £13.00. Staff at the function dinner were great Breakfast was horrendous. Again to say ?it was busy? doesn't cut it. The food constantly ran out and by the time you waited for what wasn't there the rest of your breakfast was cold. This needs seriously managing. Other hotels get it right so you can't just say sorry we were busy. Check out was good and the house keeping staff were first class. Car park good too. All in all - impressed with the wedding but the rest of the stay was very split.

    5
    « Meeting old friends for the weekend »

    We had the pleasure of staying at this hotel for the weekend.The rooms are clean and comfortable,the staff an absolute credit to this hotel.Friendly service wonderful food we had a lovely two nights stay.The breakfast was lovely a good selection and the cooked breakfast piping hot.Would recommend this hotel and will definitely stay again.Excellent value for money

    5
    « Army Reunion »

    I accompanied my mum to an Army Reunion here last weekend and had a great stay, the hotel is lovely, well run and has great rooms. My room was on the ground floor and my window opened onto the lawns and pagoda at the back of the hotel, we had a lovely stay and the staff did a great job catering for the three different events that seemed to be taking place on the same evening. Great breakfast, highly recommend this hotel

    4
    « Family birthday afternoon tea »

    The hotel is impressive with lovely grounds and nicely furnished decor in the reception/ lounge and bar areas. The orangey is a great place to have a family afternoon tea and we enjoyed our special event . The room we stayed in was a superior double and had all the comforts you needed including ironing board and iron, tea coffee and biscuits. So for decor, room and surroundings an excellent hotel. However, the let down is the total lack of staff in the hotel, they were clearly stretched as a wedding was taking place in the same afternoon. This could be better planned and sufficient staff available in the bars etc, we spent most of the afternoon and evening looking for people to serve us. The following morning at breakfast it was chaos with far too many people to cope with demand. We ended up waiting for tables to be made up in another room so we could eat breakfast. This I felt was unacceptable. I would say the girl on reception Sue did look after us when checking in and made it possible for us to check in early after a long drive which was much appreciated.

    4
    « Family birthday party »

    We stayed at this hotel last weekend. We could not fault the accommodation which provided everything we required. However, we were very disappointed with the service provided. There were two weddings as well as our party of 28 people & it was obvious the management had not catered for this. They were understaffed so we were not given the service you would expect for the price we paid which did not include breakfast which was an extra.

    4
    « Good place to break a long journey »

    We stopped at this hotel on the way from Kent to Teesside and found it to be very good. It is in an excellent location, being only about ten minutes walk from the centre of Retford, the room was pleasant, and the evening meal very nice. There is a very pretty garden, although a cold day in March is not the best time to sit outside. The only slight complication is that one must go outside get from the bedrooms to the dining room, but this is only a problem in bad weather.

  • 5
    « Very helpful, good quality »

    I booked a group of 20 people in for 2 nights for a work event, and from booking to departure everyone at the hotel was really helpful and accommodating. The rooms were good, breakfast and dinner both much better than expected. Such a nice change not to have a buffet for the cooked breakfast but made to order. We also used one of the meeting rooms, which was very comfortable. Thanks to all the staff for making us so welcome.

    4
    « Improved »

    It had been a number of years since we stayed here as a couple. I have used it several times since but had reservations about cost/value for money. My wife's complaint in the past was the high number of ?contractors' using this hotel and the fact that many did not change out of overalls and workwear in the evening resulting in chairs becoming soiled- not pleasant to sit in. This time no overalls in evidence fortunately. The food had certainly improved - the rooms were fine, clean and large. The Orangery is a big improvement. Certainly would use it again as a couple.

    5
    « Excellent weekend »

    We stayed at the BW West Retford Hotel for three nights and had a thoroughly enjoyable time. We always brace ourselves for disappointment, especially on the quality of hotel restaurant food when we stay away from home. We needn't have worried, because the food offering at this hotel is outstandingly good. The range of options is excellent and reasonably priced, with everything from basic pizzas to fresh food from the grill. Our choice was from the bar menu, where good hearty food is served. My husband chose the beef and ale pie on the first night and was delighted to receive a proper pie with a top and bottom crust, obviously made in the hotel kitchen instead of being a bough-in offering. I chose the scampi and was very pleased with the freshness and quality. Each night at dinner we were equally pleased with our choice, something rare in our experience. There were two weddings, a funeral tea and an 80th birthday party during our stay and none were a disturbance to us as standard residents. Our room was kept immaculately clean and well stocked with goodies and the bed was warm and comfy. A good shower, clean towels and good heating all served to make us feel at home. The hotel's public areas are warm and comfy and the gardens are a delight. For once, this is a hotel we would be happy to re-visit. Thanks to everyone for a lovely weekend

    4
    « Comfortable beds and clean rooms »

    Our room (in the annex) was a good size with a very comfortable bed and strong shower (always an important feature for me). Everywhere was clean and the staff polite. Breakfast was a little disappointing, the selection for the continental breakfast wasn't very good although the fresh salmon portions were excellent if you choose that option with scrambled egg. The cooked breakfast was nothing special. Breakfast was a little overpriced in my opinion. The location and parking for the hotel was very good, with security gates for that extra peace of mind. Wifi was strong, but security on the wifi is weak, so don't use it for internet banking or similar. If you have a VPN it should be fine. Bottom line, I would definitely go back there if I needed to stay in the area.

    3
    « One night stay »

    Visited my Daughter in Retford this place is very handy just round the corner. Stayed one night not really impressed arrived at approximately 5pm some sort of conference going on the receptionist was not very welcoming she must've had a bad day. Decided to have a drink at the bar before going to the room sold out of ale they only have one. Room was very nice and quiet bed very comfortable, room check out is11am but room service knocked the door at 9am to make up the room, check out wonderful receptionist very pleasant.

    4
    « Nice hotel »

    We stayed here overnight for a wedding the room was very well decorated, bathroom gorgeous, bed was very comfortable and the room very clean. Found all the staff very helpful from check in,bar staff who served me at lunchtime, bar staff serving at the wedding reception in the evening and the breakfast staff you were all so friendly you all made the stay more pleasurable looking forward to coming back.

    4
    « Lovely hotel »

    Lovely stay here for two nights for work. Freezing outside but room nice & warm. Room was massive & comfy. Good facilities & nice selection of teas & coffee. Good breakfast choice & appreciated gardens surrounding hotel. Quire close to train station & town centre.

    4
    « Comfortable stay »

    We arrived and there was a wedding party, that didn't infer with our stay until breakfast time. The place is in easy walking distance to the town. The staff were helpful. We did make the mistake of assuming that the radiator in the room was centrally governed, only to find out after going to bed with my coat on that the thermostat in the room switched on the radiator....learn from our mistake. Breakfast was a little hectic and our order wasn't right but it was sorted. The food was good with a continental option and full English available, we had paid for breakfast so it wasn't an issue. We did have a bar meal at the hotel and that was okay too. The bed was comfortable and the room had all you needed, coffee/tea makings with biscuits, TV, table and chairs. We would stay there again.

    5
    « Sunday Lunch »

    Had Sunday lunch 4th March and it was fantastic, four adults and two small children. As well as the food the staff are amazing very polite and very attentive. Won't be long before we are back with friend's and the rest of the family.

    3
    « Georgian House minimal facilities disappoint »

    Why did I go? Well Retford is my home town and it was my school reunion (40yrs!) The West Retford has always had a good reputation and I've picture of my grandfather outside sometime in the early 1930's. Oh yes, back to the hotel... Check in pleasant but decidedly functional. The rain came as I trudged over to the ?Georgian House? - which extends the Monarchs reign in to the 1980's by my reckoning. The door was off the catch (was even at 02:00?) to the foyer which revealed its modern construction, even providing a snack vending machine and the obligatory tourist brochure rack. Upstairs (no sign of a lift) and through a noisy banging fire door, my keycard revealed a large twin room with a decent decorative standard. The bathroom looked clean and the complimentary refreshment tray brought every expectation to life. Why only three stars? Security at the foyer, a dribble of a shower and a severe shortage of electrics - nowhere to plug your phone in near the bed (how else do you charge it and let it become your alarm?) and the light switch for the room being no where to be seen other than at the entrance. Ps the meal here was very good.

  • 5
    « Value for Money Business Meeting »

    This Hotel is Local, but I very rarely use it. Due to business expension I chose to host a team away day here. The communication and service we recieved from the Event Staff was perfect. On the day we enjoyed endless refreshments and an excellent hot buffet lunch. The room was perfect with all the accessories needed i.e projector flip charty and a box of tricks that had a bit of everything in it, for that one thing you probably forgot, like tape, pens scissors etc... The whole day went well and alot of that was down to the attention to detail the event staff have put into making our room hassle free. The food and service has prompted me to book a family meal to see how they get on in the restaurant that is open to the public.

    4
    « Attended a wedding »

    The hotel is very easy to find and well situated. The staff were very friendly and helpful. The wedding itself was lovely and the food very tasty. The staff serving the meal could not do enough for you and any requests quickly fulfilled. The bar prices did not appear to be silly money either. I cannot comment on the rooms as we did not stay, but would be happy to eat here again

    4
    « Mr T »

    Nice hotel with friendly staff, nice modern room (cottage) excellent breakfast, only criticism would be thin walls and ceilings between rooms above and to the side which kept us awake on second night due to noisy neighbours.

    4
    « Very comfortable room, good location »

    We got a deal via a website on a room in the Georgian House. It was a large ensuite room with lots of windows but was warm and nicely decorated. The bed was comfortable. There is plenty if parking and beautiful grounds although our view was of the car park! The food is good although the restaurant and bar aren't exactly cosy but are nicely decorated. The staff were helpful. It is a 10 minute walk maximum to the town.

    4
    « A nice hotel to meet up »

    We had a meeting here and it was a very good venue. My only complaint was that the meeting room was really really cold and despite mentioning it to them several times, they did nothing to improve things. On the plus side the food was excellent and they followed our timings really well. The room (apart from the temperature) was ideal for our needs. The fact that they have a large car park also helped things along.

    5
    « Valentines meal »

    We came to the West Retford hotel for the valentines meal and it was amazing, the room was beautiful the staff were lovely and the food was amazing, we also stayed the night our bedroom was lovely warm and clean. We stayed for breakfast and Sunday lunch all the staff were so friendly particularly Audrey who is the manager we joked that we weren't leaving. We will be back we were married at the West Retford hotel in 2011 and we will always be back for special occasions thank you x

    4
    « Much nicer than you might expect »

    We arrived at the hotel after midnight following a concert in the nearby town of Gainsborough. The bar area was comfortable, and we were able to move tables and sofas around to accommodate about a dozen people sitting together. The staff were happy to serve us, and were very polite and discrete at all times. Retiring to the rooms in the Georgian House annex at around 3am, these proved to be larger, cleaner and better appointed than the price would suggest. Checkout was at 11am (I would have preferred 12pm) and breakfast was not included, but I would have no hesitation staying there again. Recommended.

    5
    « Lovely place to stay »

    Stayed here whilst visiting the area for a Christening at a local church. Quick check-in and our rooms were ready before the 3pm check in. We stayed in the Georgian House end of the hotel. Spacious room with sofa and comfortable double bed. The room was very warm but we were able to adjust the thermostat to suit. Bar prices reasonable and no problem in taking a drink back to the room. Breakfast was fresh and good choice of cereal, fruit and pastries. Take away cups available to take a hot drink with you. Orders taken for cooked breakfast. Overall very good value for money £70 per room with breakfast x2

    5
    « Wedding »

    This is a very delayed review but one I feel is worth posting. Me and my husband our wedding at the West Retford hotel on the 4th March 2017. We had the most amazing weekend that would not have been possible if it wasn't for the staff at the hotel. From me arriving at the hotel the day before the wedding right up untill we checked out we felt that the service we had received was excellent. I also cannot fault the planning of the wedding. Everything that we wanted was catered for. On the wedding day itself my nephew was very poorly and the hotel did everything possible to make him comfortable during the day. Even if it was making him a bed on the sofa in the bar during our ceremony. We also had a lot of guests coming from out of the area who mentioned how much they enjoyed their stay. Thank you so much for giving us the wedding day of our dreams. I would highly recommend this hotel for any wedding. Mr and Mrs Cordall

    5
    « Wedding »

    We had the pleasure of having our civil ceremony and wedding reception at the West Retford on 22nd December 2017 and the whole experience was brilliant. From the organisational skills in the preparations to the service on the day, nothing was too much trouble. We had a unexpected medical issue with mother of the groom which the staff were extremely helpful and attentive. All our guests have said what an excellent day they had. Another wedding was going on in the room upstairs and we would not have known as we did not see them. The staff in our room were very attentive and always available. Food on the day and breakfast the following day were both excellent. Could not recommend this enough as a wedding venue.

  • 5
    « Wedding Venue »

    We had our wedding at the West Retford Hotel on 12 January 2018. It was a perfect venue and the staff were amazing. I would like to give a special mention to Audrey who was our co-ordinator on the day. She was fantastic at dealing with an issue that was not her fault and managed to resolve it so the day was not affected. The package we had was excellent value and the extras included (top table flowers, wedding cake to name a few) were of the highest quality. The wedding breakfast was lovely and all of our guests were complimentary about it. The hot roast pork and stuffing sandwiches in the evening went down a treat and everyone commented about how lovely they were. Overall, the hotel made our wedding day perfect!

    3
    « Not as disabled friendly as advertised »

    My husband and I stayed here in December as we were going to the theatre in Retford. The hotel is a 10 minute walk into central Retford so ideally situated. On arrival there was plenty of parking and a large disabled bay ideal for us with the wheelchair. The reception was in the main building and a bit difficult to manoeuvre into but not a major problem. The hotel room was in a separate building across the car park in a purpose built block. This is accessed by a door with a code pad- our problem was I couldn't reach the pad from my chair and my husband couldn't hold me and open the door so it wasn't ideal for those in a wheelchair; luckily it was very busy so people were around (other guests) to let us in!! The room was clean and nicely appointed also large enough to get round and whilst the bathroom wasn't accessible for me I could use the toilet with a struggle.... the breakfast was a disappointment not much choice and very small portions I asked for bacon and egg and literally got 1 rasher of bacon and 1 egg perhaps I should have been more specific?! The hotel was very noisy as there was a wedding on and the sound travelled. I would stay again if I had to but it's not ideal for those who are disabled.

    3
    « Would have been nice to feel welcomed... »

    This was a very average stay. Whilst the outside is impressive Georgian, we were met in reception but someone who never smiled, told us to wait until she planned to tell us when we asked about breakfast and then the tiny room with no fridge just sort of made us glad it was only a one-night stay. Wifi was good.

    3
    « Big Disappointment »

    Beautiful from the outside, fabulous gardens but inside was a different thing. When we arrived we had to wait as the Receptionist was chatting with another member of staff. Greeting was very lukewarm. Our room was nice enough but dismayed to see mould on the ceiling tiles. Like a lot of people we have and still are suffering from colds/flu so we decided to stay warm and eat at the Hotel. We were actively discouraged from eating in the Restaurant so ate in the bar. My 1st starter was wrong but the correct one was very pleasant. My main course was Seabass and it was just terrible. Some bits were overcooked and others undercooked. Not good as fish cooked correctly can make you very ill. The Bar Manager was very apologetic and offered us a free drink - but that is not what we have come to expect of Great Western Plus Hotels which we use on a very regular basis. Whilst walking from our room to Reception there was a lone lady with mobility problems and I helped her from her car to Reception to check in and then to her room, staff were not remotely interested. Very bad service.

    5
    « Wedding »

    We had our wedding here on the 29th December 2017, the staff at the hotel were excellent, nothing was too much trouble. From the moment I arrived the night before they were extremely helpful. We can't thank them enough for everything they did for us. Food was excellent, bedrooms were lovely & the whole hotel looked amazing with all the Christmas decorations up, it was truly a magical day. Thank you all so much. We will definitely be booking a night away & meal here for our one year anniversary

    5
    « New Years Eve Gala »

    Me and my partner decided to visit West Retford after prior visits to their sister hotel's. We stayed in room 64 a beautiful room with 4 poster bed, really clean and warm which was exactly what we needed after the December weather. We attended the New Year Gala, welcomed by friendly staff a bubbly prosecco and canapés (to which a chef personally brought me some extras after i expressed how beautiful they were). The room was well decorated and the food was beyond superb especially when they were catering for such a large amount of people. The atmosphere was buzzing all night even throughout the meal with the female singer who was a delight to listen too. Upon the countdown to the new year we were all moved outside to watch the amazing firework display with a warm bacon roll making the entrance to 2018 magical and equally as fattening which in my opinion the exact way i wanted to enter the new year! It was at this point we realised there was also a wedding on, a matter you would not have even noticed as there were always staff around to help if you required anything!! I recommend this hotel for any functions or if your lucky enough a romantic weekend away.

    5
    « Wedding »

    Can't recommend this hotel enough for providing the fabulous venue for our daughter's December wedding. It was faultless. There were 2 weddings on the same day but you wouldn't have known. The staff were very attentive and service was great. There was always enough staff so service was prompt. The food was outstanding and they made personal service to the bride and groom. Fully recommend

    5
    « Great Gala Night »

    Booked for New Year Gala night did know what to expect re hotel but recieved a warm and friendly welcome from reception staff , check in was easy and given information about the evening .The room was warm and spacious and very clean ,yes you have to walk to the main building which is about 100 yards away but not a problem.Even though it was a special occasion and the hotel also had wedding in the room above the food and the service was excellent .Hope to visit again.

    3
    « A mixed bag. »

    My partner and I checked in on Boxing Day and were impressed with the grounds and overall appearance of the hotel. We arrived just as a rather large family left. We were not acknowledged for over two minutes - I assume the receptionist was finishing checking out the other family but a polite acknowledgment from her would have been nice. When we were checked in we found the service to be polite but vague, and not very friendly. We stayed in one of the feature rooms and found it to be nicely decorated and roomy. We had booked in for dinner and found the service there to be good. The menu was rather limited but I think this was because it was a Christmas menu, we had actually found the room service menu to be more appealing. Due to the lack of dinner bookings the actual restaurant was closed and we were sat in the lounge area. This was fine except our table was never properly laid and cutlery was bought over after our meals had been put on the table with no serviettes. The quality of the food for the main course was disappointing and in my opinion wasn't worth the money spent. Breakfast was in the restaurant, both the service and the food was good. Check out was very similar to check-in. We realised afterwards we didn't receive the complimentary bottles of water advertised with the feature rooms.

    5
    « Perfect »

    We came here on Christmas night as it is very convenient for my parents house where we left the children overnight. We stayed in the Georgian annex, the room was clean and comfortable was easy to adjust the temperature and we had a window that was easy to open to get the right temperature to sleep.The facilities were great and we were lucky it was a quiet night and we were not disturbed. Breakfast the next day was excellent in fact my husband gave it 9 out of 10 it was a choice of full cooked breakfast or you could have the pastries fruit and yoghurt. Check in was very easy and efficient. It is many years since we visited the hotel and was very pleasantly surprised, it seems to have been updated it was very well maintained and is in a lovely spot. We definitely will stay again

  • 5
    « lyndsay and lee budworth »

    my niece had her wedding at the great western. from us walking through the door it was the perfect venue. all the staff were very friendly and helpful. lyndsays and lees wedding was amazing the service at the reception desk was excellent and the room was just right for my husband and myself. everything was faultless thank you for an amazing day

    4
    « Christmas meet up »

    Met up with a friend and had a lovely christmas meal Stayed overnight in a very comfortable bed Ample parking Simple check-in Friendly staff in the restaurant Very nice rooms and lots of hot water when having a shower

    4
    « Minor faults only »

    Lovely looking hotel in lovely grounds.arrived at100am after a nightmare journey in thick fog.checked in and shown to my room in Georgian house by night porter.room obviously recently refurbished.large walk in shower.room was overwarm but being stiff after a long journey did not feel like scrabbling around to turn the radiator down.that would have solved the problem.loses one star for breakfast offering.staff again brilliant but no rolls only bread for toasting which is just as well because it was hard and dry.limited choices of cereals and poor quality watery orange juice.however cooked items to order were excellent.however the universally charming staff and physical appearance of building make these niggles well worth putting up with and I would happily stay here again price was very reasonable too

    4
    « Family of 4 »

    My daughter, myself and grandchildren stayed in one room. The room was very clean and comfy beds. The children's menu was very good. Staff very friendly. We had full english breakfast which was also very good.

    4
    « Nice And Available to where i was working. »

    The accommodation was very good with helpful staff at reception and at all other parts of hotel in restaurant for dinner as well as breakfast. There was no problem with parking and the room I was allocated was big with a bath in the bedroom on a platform. The walk in shower in the bathroom was nice and big and the towels were soft and large and all other amenities in the room were clean and very good.

    2
    « BESTWESTERN plus ?? Worth giving a miss »

    How can you say this is a plus hotel, I'm a member select and find that walking between buildings with Bob hat and gloves on to have a evening meal is total not what Best western is about . The room (35) was clean and warm but the rest of the building was cold at the bar most are wearing coats with gloves nearby .. bar staff not available for at least 15 mins...then you find out you have to press the bell hidden behind the the hatch which covers it ? breakfast the same , you have to get dressed for the outside to join the main building ... I will not be visiting again BW CHANGE THIS HOTELS STATUS

    5
    « Stay at Best Western, Retford »

    We had a very pleasant one night stay in this grand old building. Pleasant, helpful staff and good restaurant for breakfast and evening meal. Ideally located not far off the A1 and a good break point for anyone heading north from the south as as we were.

    4
    « Good Hotel »

    My wife and I stayed over at this hotel after a day at a local Spa, room 29, which was very pleasant and clean,we enjoyed a lovely evening meal with wine which we thought excellent value and quality. The reason I have left only 4 stars was a breakfast,service was slow other guest who arrived and ordered after us were served first,tea was at best tepid which was rectified with fresh cups and a new hot pot, unfortunately only 2 of the items on the English breakfast were hot,which spoilt what would have been a tasty breakfast,didn't bother reporting this because of the previous wait. Harrisons 5/12/17

    3
    « Disappointing »

    We stayed here for one night. The receptionist was friendly and helpful on check in. We were in a room in the Georgian building, the room was lovely, large with a four poster bed and very clean, having a bottle of water and a chocolate bar provided in the room is a thoughtful gesture. We were disappointed in the morning to find there was no hot water in bathroom, so had to make do with a cold shower, when I took the towel off the towel rail to dry myself I found it smelt really badly. We reported both these issues to the receptionist on our way through for breakfast. We did receive money off our bill by way of an apology and compensation. It was disappointing that we had to ask for items on the buffet to be replaced at breakfast, rather than staff being proactive in making sure that everything was available for guests. We felt breakfast was just ok, nothing special. Overall we were quite disappointed.

    5
    « I love staying here! »

    This was my second time staying at this hotel and I don't want to stay anywhere else in the future. It is very convenient to town and since I do not drive - every where I want to go is well within walking distance. The staff is always welcoming, friendly, and helpful. As I travel from the US, this is very important to me as I want to "feel at home." The grounds are always well maintained and the rooms and common areas are always clean and tidy. I look forward to seeing you again in the spring!

  • 5
    « Perfect wedding venue , great service and lots of fun »

    We had a great weekend at a wedding function. It was well organized, the service was friendly and it is a perfect location. The food was good and the breakfast was probably one of the best we have had . We loved the rooms , comfortable , well equipped, quiet but probably getting ready for a refresh , especially the bathrooms . Lovely location and it was great to stroll the gardens . We went with little people and they loved it , the space , the safety and the family friendly focus . Great hotel , would recommend

    4
    « Weekend away »

    Several visits to this hotel and never disappointed. The executive room in the Georgian annexe was spacious, well decorated and spotless, however the radiator in the bathroom (room 38) is so close to the toilet that you have to sit at an awkward angle to avoid burning your leg. The staff, many of whom are very young, are always friendly, cheerful and helpful and coped admirably covering more than one bar area. Evening meal delicious. Only complaint would be that at breakfast we weren't advised we needed to order poached or fried eggs and the buffet only had scrambled. Will certainly return

    5
    « Wedding venue »

    We got married on November 18th,firstly I would like to say thank you to Jessica for arranging our wedding and pretty much doing everything for us. She is excellent at her job and took all the wedding preparations out of our hands,Dale and I thought she was brilliant.The next person I'd like to say a huge thank you to is Audrey she is an amazing lady,put me at ease and I instantly felt relaxed with her she looked after me all afternoon on my wedding day and I was so grateful to her for being with me and walking me all the way through the day. All the staff at west retford were great unfortunately I can't remember all there names but they worked really hard to make our day special.we were put in room 36 which was lovely it had a big mirror for getting ready ,the bed was comfy and it was lovely and clean,perfect.The food was great even though there was another wedding going on downstairs you wouldn't have known,Audrey does a great job of keeping everything running smoothly,nothing was to much trouble. We would highly recommend west retford as a wedding venue it was a perfect setting, lovely food and and service,great staff.we would like to say a massive thank you for making our day so special. Sharon and Dale.

    4
    « Good hotel »

    Had a really good stay at this hotel, staff are really friendly. Room was clean and nice, brilliant Wi-fi service all included. A great breakfast which is a service style no buffet here. Not a bad rate too. Close to town and place of work.

    4
    « Great wedding venue »

    Room was very clean and moden bed very comfortable the food was very good and plentiful.The only thing that let this hotel Down was one very rude staff and I think she may have been a senior staff.she kept putting notices up on the doors saying residents only and closing the bar in the residents bar at 9.30 so we had to keep ringing the bell to be served.She was ok if the work men were in the bar but once they went so did she after closing down.The rest of the staff were very friendly but very young and in training and doing well.This hotel is set in very nice and large grounds that are well looked after which are great for weddings.

    3
    « Break for wife's birthday »

    On firstglance being put inthe cottages thought was lovely but the night was a night mare after getting back at 11.30 pm from a great show we went to bed only tobe woke by banging and talking up stairs after been awake for 20 mins reported this to night staff thinking this would be sorted only for it to continue till 5 pm the lady onreception told us the night staff had recived our call but obviously nothing was done as it carried on the hotel itself was good the room was good.but dont go into the cottages if you need to sleep

    4
    « Friendly and convenient »

    This was our 3rd visit at this hotel! All staff friendly and helpful! Rooms spacious and clean! Ample parking. Breakfast was plentiful and well cooked. Convenient for Retford town centre. Highly recommend and will certainly visit again.

    4
    « Good hotel »

    We stayed the weekend of 3rd November for two nights . The hotel is very pleasant with good free wifi and lots of parking . We stayed in room 58 which was very nice ,clean & spacious . The shower is above the bath which was a little difficult , as I have recently had hip replacement. But once in the shower pressure was fabulous. For a three star hotel we were pleasantly surprised at the little extras , such as shower caps , so important if you have long thick hair ! Many 4* hotels don't provide them so I was delighted . The breakfast were excellent as were the waiting staff . The free newspapers to read were also a lovely touch . The only gripe we had , was it is a very popular hotel for functions & weddings . There was a function each night . The Friday night was fine . We had arrived at 8.30pm having driven up from London and once we had settled in ,we were able to get drinks & snacks in the bar and relax . The bedrooms are in a different building so noise isn't an issue . The next day we were out immediately after breakfast . When we got back at 6:30 there was a wedding in full swing . Which was lovely . However it also meant we were unable to get a seat in the bar, or in fact anywhere to have a drink and snacks or supper in the hotel . We went back out to a local pub despite being exhausted after a long day out . This would be the one factor that would stop us going back . It would be helpful if the hotel management could think of the other guests in such a situation and set aside a small area for guests not attending functions , so everyone can enjoy the facilities they have paid for. If the management have already done this , then reception should inform guests.

    4
    « Great place to stay »

    Booked in for 4 nights, the staff were really helpful and very friendly my room was really comfortable cleaned everyday the restaurant food was very good. We had breakfast and an evening meal all 4 nights. Would highly recommend staying.

    4
    « Positive experience with ' Romantic Weekend' package and college reunion »

    Stayed at the Best Western West Retford Hotel on Friday 13 October to Sunday 15 October 2017 - our first UK hotel stay for four years! Our old college in Retford was holding a reunion in the hotel so we decided to stay in the same hotel. I checked online to see what the availability was like and spotted the ' Romantic room deal' which included the evening meal on arrival , flowers, presecco and chocolate dipped strawberries! I tried to phone the hotel to check the availability in September and the phone line seemed to be revert to answer phone in the early evening whenever we phoned over several nights. It seemed to be better in afternoon when we phoned and booked a room with the package. Our son informed us of a crucial medical appointment on early Friday afternoon so we were late setting off arriving at the hotel at just after 7:00. The car park is entered via a barrier and code is needed to exit the hotel drive , which can be obtained from reception. The receptionist was very pleasant and had various items ready for us including two door cards and various codes written down on a card. We had to give our debit card over to set up a payment for our weekend stay. She explained that our room , room 55, was in the Georgian block , outside the door turn right and through the door 100 metres in front. The Georgian block is a seperate , two storey block , possibly existing as an external stable block in an earlier life! A code is needed to enter the block and then we had to ascend a flight of 16 steps to reach the first floor where our room was. Be warned there are no lifts in the hotel, which it does say on the hotels website. We then had to walk the full length of the building as our room was right at the rear! On arrival we could not , as ancient non hotel users, figure out how to use the door cards! Eventually gave up and phoned the reception on my mobile and they patiently explained that the card just needed to be put in and immediately taken out for the door to unlock! Walking into the room we were amazed by the size of the room and the facilities on offer. On the bed was a huge bunch of flowers and alongside the bed was a settee with a table. Resting on the table were an ice bucket holding a bottle of presecco , two glasses and two slates with eight chocolate dipped strawberries on each! I hiked back to the car and struggled up to our room with our luggage. Then we walked down to The Orangery Restaurant for our evening meal. Evidently the deal we had taken allowed us to take a meal up to the value of £20 each but drinks were not included. The menus were in ' a bundle' of eight seperate items that the waitress was struggling to juggle with as the main menu was in a heavy polished wooden folder with other special menus loose and trying to slide off the folders - one for each of us! The food was ok and we had a pudding to finish off, but we thought that we look elsewhere for our future evening meals. We made our way back to our room , unpacked and removed the six cushions and throws from the bed in order to watch TV , on the wall , from bed! We had a tray with tea , coffee and biscuits provided on the shelves by the door but no fridge. It did have a safe although at first sight we thought it was a microwave! In the morning we prepared ourselves , I was really impressed with the shower, as I could get under it - not always the case with my 6' 4" height and good heat and power. We went back down The Orangery for breakfast , the prices for the different meal types were on the menus which confused me as I did not know if they would be extra- as it turned out they were included! The reunion was held in the bar area and outside on the bar patio. The weather was glorious so we were able to spread out and mix with the other ex-students moving round the many outside tables. We had booked a meal for lunch in The Orangery and four of us ate a light lunch in there. The service was very good and again the food was ok. The hotel became very busy that night as there were two functions taking place in the main building . However the noise from the discos were not apparent in the accommodation as the rooms are seperate . The car park was packed , however it was only later that I discovered how large the car park to the left of the Georgian house was - it extends all alongside our block and continues further back having at least spaces for 100 cars. Our friends eventually went back home and some stayed the night - those who stayed all commented on how spacious the rooms were. We did see a single room which was part of the old terraced housing on the right hand side of the main building. The terrace had been cleverly converted into rooms each having its own 'front' door . A good job that I did not knock on the window as each room appears to have only one but the door is in between the windows! We will certainly risk more hotel adventures in the future and hoping to return to Best Western in Retford for further reunions in the future.

  • 1
    « Disappointing Sunday Lunch »

    Ate here for Sunday lunch and was very disappointed. The beef was nice and tender however everything else appeared to have been microwaved. The Yorkshire pudding was pre cooked and warmed - leaving it rubbery and inedible. Vegetables were bland and tasteless. Definitely the worst Sunday lunch in town

    5
    « Great »

    Clean comfortable and welcoming. Excellent all round. Nice grounds and bar. Drinks not overpriced as in some hotels! Already planning next weekend away There is also a great restaurant not far from hotel called Dante's highly recommended this also.

    5
    « Wonderful Family Weekend »

    To celebrate a special birthday eleven members of our family travelled from north and south to meet mid way at The Best Western, Retford. We had a wonderful weekend. All the staff we met were helpful and courteous and went out of their way to accommodate our requests. We were all very pleased with our spacious and recently decorated rooms. Breakfasts were great and getting a fried egg was no problem at all! We also ate one evening in the restaurant and enjoyed our meal very much. We felt very well looked after. The hotel had a lovely feel and we would have no hesitation in returning for another stay.

    5
    « The best day of our lives! »

    We had our wedding reception at the West Retford this month and we couldn't be happier with the service we received! Everyone loved our day, from the food to the venue. The hotel was so accommodating with our slightly odd requests by not having a package wedding and by having a 'sweetheart table' for the bride and groom. We ended up being an hour late with the food because the receiving line took so long but the food was still delicious and absolutely lovely! The staff worked so hard and we are so delighted at how our day went. The West Retford is a family favourite from 20 years living in Retford, and it was wonderful to have our wedding reception here. It's well worth a visit for a wedding, to stay, for food or for coffee. Thank you all!

    3
    « Improvement noted »

    Last time we came we were 10 minutes outside the aft tea cut off tim Following the obvious question The young waiter gave a sharp intake of breath and no Mmmm Ok negotiation needed here a cup of tea? 10 mins later response is yes This time the approach was similar as was the timing but the response was positive And it was lovely on the lawn

    4
    « good location, pleasant staff, comfy bed but no electric vehicle charger !! »

    Stayed on business, had a room in the cottage block. There is some road noise but it didn't bother me. The food in the restaurant is good, but as you are close to town you can walk to a restaurant if you want to. Nice breakfast, and the staff were cheerful and efficient. Other BW hotels have electric vehicle charging and this hotel has plenty of car park space and could easily have a charger and be on the Tesla destination charger map.

    1
    « Worst hotel experience I've had! »

    We had a terrible experience at this hotel. We were staying there due to my best friend's wedding being nearby. Due to both check in and the wedding being at 2pm, I called twice in advance to see if we could check in early (I was maid of honour in the wedding, therefor I wouldn't be able to check in unless it was early in the day). I was told that it wouldn't be a problem to check in after the wedding, in the early hours of the morning, as it was 24 hour check in. They said they'd hold our room as they knew we'd be coming. So it seemed the problem was solved. However, when we arrived at the hotel around 2.15am, we were told our booking wasn't even in the system, despite booking 9 months before and calling twice in the week before the booking. We were told later that someone had taken our room due to an error. Not good. Following on from the hotel having given away our room, we then were given a room with no electricity, resulting in us wanting to leave, as by this point we were angry and exhausted. We asked the night porter if we could check out and get a refund and he said he wasn't sure if he could do that, which put us in a position where we felt like we were forced to stay. He then moved us to a 'cottage room', which was cold and has a flickering light. When we asked what time breakfast was served to, we were told 10.30am. The next morning, we arrived for breakfast at 10.15am only to be told it had finished at 10am. At this point we asked to speak to a manager and we're dealt with by the assistant manager, Pam, who was very short with us and not at all concerned by our complaint. We eventually got a part refund and when we asked why it wasn't a full refund (which is something I wouldn't usually push for, but we were so frustrated that such a special day, which had been planned so far in advance, had been sullied by the hotel's many errors), she explained that it wasn't possible as the hotel had to pay commission to booking.com. This infuriated us. Surely, when the hotel has so royally messed up, the commission it pays to its partners shouldn't be the concern of guests? We have since had contact with the hotel's owner, only to be given a list of excuses (with admission of all errors) but no compensation. All round it was a terrible experience. I wouldn't recommend this hotel to anyone.

    5
    « Amazing stay »

    We stayed here as we were attending a friends wedding who were marrying at the hotel , it was amazing , the hotel and grounds were outstanding the staff are friendly and extremely helpful , we were allowed to check in early cant praise it enough , the room was lovely and the food was absolutely gorgeous

    1
    « Sleepless »

    I would recommend any guest to avoid the cottage rooms within this hotel. Although the room was nice I didn't manage a wink of sleep due to the continuous noise of traffic - extremely disappointed with the BW! These rooms should not be provided to hotel residents

    5
    « My Wedding »

    We got married here on Saturday the 2nd September .from booking the venue to the day off the wedding nothing was to much trouble...we got married outside... the grounds are stunning the food was amazing as our guest kept telling us....the staff were so polite and friendly we had the dukeries suit wow a stunning bridel suit.. most off our guest stayed over and all loved there rooms..breakfast was lovely... highly recommend if ur looking for a wedding venue it has everything and more ...thank you to Jessica and Audrey for making our day perfect in every way possible.....

  • 3
    « Hoe standards have dropped »

    Have stayed at this hotel before nearly two years ago. What a shame. The standards have dropped considerably. The menu in the restaurant has NOT changed. The staff were slightly sour and either overworked or just didn't care. The rooms were tired and not as comfortable as before. Overall experience was disappointing. Heated towel rail in bathroom states 'Beware Very Hot', rubbish. They were never on so we had damp towels every day. Rooms were dark. At the buffet breakfast we had NO fried eggs. They had to be ordered separately perhaps 24 hours before. Staff were surly and rude. Hotel was obviously catering for the wedding trade (can't blame them for that), one on the Friday, Saturday and the Bank Holiday Monday but to the detriment or Best Western regular users of their Hotels. Could not use the thousands of Good Will points we have gained on using other Best Western Hotels. We will not be staying in Retford again and am considering whether other Best Western Hotels have gone the same way. Always found Best Western to be 'Good Value for Money' , not cheap but good value. Not any more . Sorry.

    3
    « Simple things not right but fair for one night stay »

    We stayed here when visiting relatives. I don't think I would stay again as some of the basic and small things are missing. On arrival there was no space in the car park (but a stack of rubbish and building materials in one corner which could have been moved to make more space). There was a wedding on but all the same you do expect to find a space in the car park! The reception is not especially welcoming. the woman seems to sit behind a wooden board so you can't really see her! We ate in the restaurant as it was late when we arrived (restaurant closes at 9.30). The women who greeted us was not especially friendly and barked 'have you booked'? We said no and she showed us to a table. Non-one came in after us so I suspect it was a gut reaction to wanting no new customers (it was about 9pm) and I suppose they were wanting to close up as soon as they could. The meal was fair and fresh for the price. At breakfast there is a good choice but why no separate spoon for the beans and the egg! The pot of tea we were brought was nearly cold! Maybe it had been standing a while. The staff are mostly friendly but seem quite inexperienced. Overall this was not cheap (although the area probably isn't the cheapest either) but I think in future I would rather pay a little more and get better quality. Also bear in mind there in no air conditioning and our room was like a sauna all night! Not the best stay I have ever had!

    5
    « Lovely stay »

    We were visiting the wildlife trusts in the area and chose this hotel by chance. There was a wedding going on but we were placed in the cottages which were far enough away to not be disturbed. The hotel is a two minute walk from Retford which i found to be quite an unusual place. Beautiful grounds and I must mention the amazing breakfast which had everything you would want including hash browns & black pudding with an option to have the eggs done how you like. Great start to the day.

    3
    « Bank Holiday Weekend Stay »

    A good hotel. Has very good grounds. Appears to be very popular for weddings. Staff are all very helpful and polite. Breakfast was good but no one was keeping an eye for when teh food runs out. Guests were informing staff when an item had run out.Which was a little frustrating. We had a problem with teh bedside light. When reported to teh reception, it was fixed promptly. As I mentioned earlier, this hotel is popular for wedding dos and parking is definately a problem when there is a wedding on. A very good hotel if there is no wedding on!!

    4
    « Stopover »

    Stayed here as just off the A1 on my way to travelling to family. Booked through booking.com and received a very good deal, room only £58. The room was spacious, quiet and very clean. The receptionist staff were friendly. I didn't eat at the hotel so cannot comment on the food etc. I would visit again as the area of Retford looked interesting.

    5
    « Great wedding venue »

    Stayed here for 2 nights for a family wedding. Our room was very spacious and clean, staff were lovely and friendly. The weather was great so were able to have the ceremony in the garden which was fab. Food at the reception was lovely and came out hot. Also buffet at the night time reception was great. Would definitely recommend

    5
    « Overnight stay in 'the cottage' »

    Unplanned over night stay in Retford. Last minute booking and we got a double room in one of the cottages not in the main building. The room was really spacious, very clean and comfortable. One of the best beds I've ever slept in! Would definitely stay again and recommend to others.

    3
    « Very Disappointing »

    We stayed here for a friends wedding o saturday firstly i phoned to ask if we were able to check in slightly early to dump our bags as we had to be at the wedding venue at 2pm and unfortunately check in was also 2pm to be told No.. then after asking if we could leave our bags at reception we were then told we could check in 1hour early for an aditional £20.. The hotel its self was ok quite a nice room unfortunately our room was overlooking the bins but the room was lovely very clean and just what we needed that was untill the next morning when we were woken up by the housekeeping team banging on the door wanting to clean the room when we were told check-out wasn't untill 11am!!! And to top it all off we had no hot water for a shower in the morning!!. A very disappointing stay for the money paid.

    3
    « Disappointing for the price! »

    We have just returned from one night at the hotel. We were given room 7 in the outbuilding block. First impressions of the main hotel were good but the walk to the room took the shine off walking past the bins! To realise our room overlooked the bin holding area. The room itself was a large family room good sized double bed and single bed decor was o.k. and fitted with the age of the building. The bathroom was a huge disappointment large but needs improving simple item was a light bulb not working above the sink which housekeeping should pick up on. But the tiling around the bath was awful moldy and gaps where grout should be maintenance had tried to rectify and really bodged it. For £109 for B & B for one night I expected to have a modern clean bathroom. As the hotel was full we had no chance of moving rooms. We were told on a number of times well we are full! There was other small points which also added to our view of the hotel. Another simple to solve problem was the tv remote didn't work so we asked for more batteries they didn't have any at reception and we was told as we are full we might not be able to get another remote or batteries. We eventually did get some batteries but it did not solve the problem but no other offer of assistance was given. The outside door to access this room and room number 6 bangs very loudly as the door arm seems loose with a little boy sleeping and guests coming back at 2am was not ideal. Finally there seems to be no sound insulation between the floor and ceiling of the downstairs rooms we could hear conversations, snooring, toilet flushing so overall not a restful night. Breakfast was ok nothing special ages to be checked off list, ages to ask for hot drinks and no attempt to ask if we wanted anything off the menu such as fried or poached eggs or porridge etc. I wouldn't want to stop here again if in a similar room especially at that rate.

    3
    « Dissapointed by small item »

    Three guests had travelled by Car from Liverpool for a 2 pm wedding. In Retford. They needed to shower and change for this event. But hotel said sorry cannot have room before 2pm. Eventually they alllowed them in half an hour early. But with a cost of £20 for each room. If they were cleaned and ready why did they have to charge. After all the whole wedding dinner and evening do were at the same hotel. How Best Western Differ from Holland who could not do enough for you. AT NO EXTRA COST, SHAME on you Retford..breakfast was great( full English) but let down by penny pinchiing room rate. Will noon shop again.

  • 5
    « Wonderful Wedding »

    Thank you for the fantastic way you looked after my Son and new daughter in law wedding on the 11/8/17. You surpassed all expectations and made a wonderful day even more special. Well Done to you all.

    4
    « Wedding Retreat »

    Attended friend's daughter's wedding nearby and was booked in to this hotel by them. Very good hotel with clean and comfortable rooms. Staff were friendly and helpful. Receptionist was a little 'frosty' but that may have just been a north/south thing. Breakfast was excellent with prompt service. Apparently there was a bit of noise from another Party on the Friday night but hotel made a good will gesture to those affected with an apology. Job done and everyone happy again.

    4
    « Comfortable overnight stay »

    We stayed overnight at this hotel on our way North on the A1. Room was comfortable and beds were good. We arrived late so hotel was quiet but sound insulation between the rooms not particularly good and we could hear the TV in the next room in the morning. Breakfast was very good with a good choice of freshly prepared cooked dishes.

    4
    « Good hotel, shame about the breakfast. »

    My daughter and I stayed here for 2 nights. We had a twin room which was modern and spacious. Room was clean. Staff were mostly friendly. We were disappointed with the breakfast - our 1st morning it was very unorganized, we waited for ages before any one came to take our room number, and when a staff member came she wasn't very helpful, we were not offered tea or coffee, but the food was good. On our second morning the restaurant staff were much more helpful, we were offered tea and coffee but the food wasn't so great. I would stay there again.

    5
    « Hasbilbo »

    We stayed here for one night last week it's a lovely hotel also my son and daughter in law got married here in April this year and it was amazing all the wedding staff ever first class nothing was to much trouble for any of them at all. They all had smiles all day long and helped make there day really special. We had a meal it was good food and good quality and plenty and the price was good. The rooms are really nice the bed was very comfortable and there was all the things you usually get in a hotel like tea and coffee and bathroom toiletries, the towels were very clean and nice and white. There is plenty of space for parking your car it also has safely barriers to the entrance and exit which is good and added safety for your car. It's a short walk into the centre of Retford town so if you do not want to drive that's good. Its not an over priced hotel for what you get it's up there with a good 4 star hotel I would recommend it for a stay you could do a lot worse and pay more, also I would highly recommend it for weddings as we all really enjoyed our son and daughter in laws day.

    4
    « Very pleasant »

    The hotel was lovely, we were at a wedding and stayed in a separate building. Room was clean. Staff were mostly very pleasant . Breakfast was a bit disappointing and have had better . The wedding package was excellent . Attention to detail was good and food was excellent

    5
    « Great Place »

    Now this is more like it, lovely hotel, great staff, fast wi-fi and free, as it should be these days. Really good comfortable rooms and an excellent Breakfast, freshly cooked no dry buffets here. Thoroughly recommend this Hotel

    4
    « Comfortable hotel - good location »

    Retford is a centrally located town for travelers that want a place to relax while they travel out on day trips. The Best Western Retford is a comfortable hotel, with clean rooms and good prices. There are lovely gardens at the back of the hotel for a walk or place to sit and enjoy if the weather permits. For us, it poured with rain the three nights that we were there so that was not the case. Breakfast is standard hotel fare with a cold/hot bar and served English breakfast. Food was tasty. Dinner was a three course meal served to our group and was delicious and wait staff friendly and accommodating. Rooms were in different locations and our block of rooms was across the parking lot in a different building than the reception/pub/dining area. This was fine, even in the rain. The door is locked with a code to get in, although many times it was propped open and it had been yanked open so you were never sure if it was really locked. If I was traveling on my own, this may have made me nervous, but as a group - no biggie. Desk staff were friendly, not above and beyond helpful as we have experienced at other BW's, but nothing to complain about. Everyone has their own style. Retford the town is within walking distance and an easy walk. I would recommend to others who are traveling in the area. We might stay there again if needed to, but would look for other options as well that would accommodate our driver with a free room versus having to pay for the room.

    5
    « reunion »

    lovely Hotel very clean room Staff brilliant we had a deal which we couldn't fault .Walked round Retford really enjoyed the whole experience. will go again. Food and service first class. Grounds really well cared for and beautiful.

    4
    « Get away from it all »

    The staff were very friendly and attentive. The hotel is set in a peaceful setting with a lovely terrace and gardens. I booked a cottage with roll top bath to pamper myself and while the room was lovely, there was no mini-fridge or air conditioning - temperatures were soaring for first few days. A livery experience.

  • 3
    « Should have been better but... »

    Country House style hotel in spacious and attractive grounds. I had an executive room which was comfortable and well equipped. The staff were helpful and breakfast good. A few down sides over housekeeping stopped the score being higher. The shower screen was stuck to the bath, now this could have been on purpose but did not look like it. A chewing gum wrapper was inside one of the cups on the service tray and an empty biscuit wrapper on the floor. Part of the floor did appear to have been vacuumed. All that being said would stay here again.

    5
    « Wedding Weekend »

    I don't normally write reviews but I was so impressed with this hotel and their outstanding service they provided for my daughters wedding that I had to. From our first arrival on the Friday afternoon they took such excellent care of us. Nothing was too much trouble and everything was done with a smile. The food in both the restaurant and at the wedding breakfast was excellent quality and the staff were friendly and efficient. The bedrooms were spotless and well maintained too. I would happily recommend this hotel to anyone.

    4
    « afternoon tea »

    We did not stop at the hotel so i cannot comment on that We went for afternoon tea which i can say was lovely well presented Service was exerlent the staff where very good and nothing was to much trouble for them The hotel was clean and the ground are lovely

    5
    « Beautiful hotel in picturesque grounds »

    Stayed for a weekend with family and was pleasantly surprised at his nice the hotel was. There were a couple of weddings taking place whilst we were there but as the bedrooms are in a separate block, we didn't hear any noise from the parties and the super comfy beds meant everyone got a good nights sleep. The staff were all extremely helpful and always smiling, there was a great selection at breakfast and if you have dinner in the restaurant make sure to save room for the yummy desserts.

    5
    « Best Western »

    This hotel is one of the best I have stayed at to date. The hotel is set in picturesque grounds and the rooms are second to none. Comfortable and well maintained. My room is of substantial size where work can be undertaken in a relaxing environment. The train station is local, so commuting elsewhere in the UK is easy. I shall be staying at this hotel on a regular basis.

    5
    « Lovely hotel and staff »

    I use this hotel for work and enjoy staying here. The rooms are always spotlessly clean and the beds are wonderful. Dinner is relaxed (only ever eaten in the bar area) and the choice is fair. The outside terrace area looks lovely but due to the British weather have not yet tried dinner al fresco. Breakfast has the usual buffet style cold offerings and a cooked selection it is always fresh and served quickly. The staff are polite and professional. Would recommend this hotel.

    5
    « Lovely place »

    Stayed here for a night whilst on a course nearby . Plenty of parking, room is lovely and breakfast was spot on. Breakfast was 6.30 til 9.30 during the week believe on weekends it changes to 7.00 til 10.00. Not sure about bar etc as I went to the garage up the road and bought a sandwich and drink to have in my room.

    4
    « Lovely setting »

    Stayed just one night en route to London from Scotland. Convenient location not far from motorway. Lovely old building contains the main areas with reception, restaurant & bar. The bar opens out to the most lovely gardens with plenty of seating outside. Service throughout was friendly & professional. The meals we had in the bar area were ok, nothing special, would assume they would be better in the main restaurant. Our room was perfectly fine overlooking the gardens in a separate annexe. Would love to stay again if in the area

    5
    « Best western record break »

    Brilliant service, very good food for dinner and breakfast and very good staff And a very clean and tidy hotel having never been there Would fully recommend it to anybody stay at and eat. If you like your breakfast then you won't be disappointed by the selection or quality

    5
    « Weekend Break »

    Hotel was great. The food was wonderful with plenty of choice especially at breakfast. When we arrived there were 2 Wedding parties at the hotel and we wondered if sleep would be disturbed. The rooms were just next to the main entrance to the hotel and I have to say that it was the best nights sleep I have had in a hotel ever. Bed was so comfortable that we slept late. Also close to a number of places to visit

  • 5
    « Wedding »

    We attended a wedding here which was absoluteley superb, gorgeous big rooms with lots of character and staff who go out of their way for you! Outdoors has lots of very picturesque views extra suitable for photos, child friendly with lovely food

    5
    « Afternoon Tea in the sunshine »

    The west Retford hotel serves afternoon Tea old fashion style. A friend and I arrived early for our booking and the hotel seemed quiet but you soon realise that the staff are busily seeing to customers yet maintaining an air of serenity, we ordered a drink and informed staff of our booking, they happily offered to serve our tea outside if we preferred, which on the unusual hot sunny day we were pleased to accept the offer. The staff said they were happy for us to enjoy our time in the sun for however long we wanted to and to let them know when we were ready for Tea to be served. This was a lovely gesture and my friend and I had plenty of chat time before asking the for Tea to be served. The three tier plate came with an assortment of sandwiches, smoked salmon, beef, egg and ham daintily cut and crustless of course. There were scones with clotted cream and jam, delicious, on their tier was fresh strawberries and small decorations of meringue which were light and melt in the mouth consistency. One tier held miniature cakes, chocolate, carrot, mini Victoria sponge, cream slices and one more cake I cannot remember mainly because we did not finish the plate although streamline in looks when it first arrived you certainly have more than enough to fill yourself to satisfaction. We also ordered a mini bottle of prosecco each at the additional price of £6.95 per bottle. It is worth noting that although smaller than half size bottles there is enough in each bottle for two full flute glasses and it seemed the very thing to be drinking sat in the glorious garden which is well well maintained and a delight to gaze at throughout the tea. You do get a choice of tea or coffee, we choose the coffee and asked to be served after we had finished eating. The coffee was in a large pot with enough for a few cups each. The staff were all polite and welcoming and made you feel you could stay as long as you wanted. A very enjoyable way to pass the time of day with a friend but would be equally enjoyable for a family Tea with time to sit together or wander through the garden.

    4
    « Nice weekend away but wish the walls were thicker! »

    Booked in for a Saturday evening, plenty of parking on arrival and check in was quick and efficient. Room was nice but at nearly £130 for B&B I'd expect it to be. We were out on the Saturday night so didn't eat at the hotel. On returning to our room Saturday evening, next door was already fast asleep. Listening to the loud snoring through the wall really did get quite annoying. Thankfully I was still asleep so missed the "other noises" my wife had to endure from the room Sunday morning! There's nothing worse than hearing your room neighbour(s), there really should be mandatory regulations on having all hotel rooms soundproofed, usually it's a next door TV at a ridiculous volume that annoys. Room was very clean, good power shower and heating | all amenities worked very well. Breakfast room was a bit odd, seemed totally out of sync with the rest of the hotel. Garish modern decor more in keeping with the looks of budget hotel. When we arrived there wasn't any orange juice, fruit bowl or white bread. Whilst eventually replenished it made for a disjointed sitting. Hot food was cooked to order, surprised it wasn't buffet style. The food was served quickly from ordering and was excellent, very hot and tasty. Check out, like check in was quick and efficient. All staff we came across we're very nice and in particular the two in the breakfast room whom were working their socks off! Overall a very good hotel, we would happily stay here again if needed.

    5
    « Good hotel in pleasant surroundings »

    Arriving at this hotel we were immediately impressed by the expanse of land around the buildings. There is plenty of parking available, including disabled, secured by a barrier. We were early so enjoyed a bar snack before booking in. The staff we very welcoming and offered excellent advice to us. Booking in was easy however, we would have liked a little more information at the time. Rooms are situated in an adjacent building. This hotel is popular for functions and weddings so this is an advantage. We booked in to a suite and were immediately impressed with its size. A very large sitting room, good sized bedroom and first class bathroom. Unfortunately the room was very hot and we could not lower the heat or turn off the radiators. Fortunately there were three fans available. Next day the heating was turned down and the windows freed. Meals were served in the main building, were of good quality and served by friendly staff. The staff in this hotel are excellent and an asset to the property. Minor irritations were put right with the minimum of fuss and we were well looked after. The sitting room in the suite is very large and well appointed. It would benefit from a rearrangement of the furniture to make it more like a sitting room and less like a waiting room. A good sized table and chairs allows for room service to be eaten in comfort and not from a coffee table (there isn't one!) or on the bed. We did enjoy our stay and will certainly return next time we are in the area (hope suite is available!)

    5
    « Great hotel in a convenient location »

    We recently stayed at the West Retford Hotel and enjoyed a comfortable and stress free time there. Check-in was quick and easy and everything was well explained regards the room, after hours access and meal and breakfast times. We had booked for one night as a stop over having got tickets for a gig at Sheffield Arena, an easy 40 Min drive away. York, Sheffield, Nottingham and Lincoln are all within easy reach from this location. Our room (a feature room) was clean, well designed and with all mod cons. The feature room gives you a bigger (four poster) bed and slightly more space as well as a generous bathroom. We had a nice view of the gardens which is well worth mentioning as a feature of staying at the West Retford, ideal for a pleasant walk or having a drink outside. The breakfast is good value and worth paying for in advance with the room. We were offered a full continental breakfast with a selection of juices, tea, coffee and toast. A member of staff then came to our table to take our order for a cooked breakfast which is totally customisable according to personal preference. The staff were pleasant and helpful when asked and there is ample car parking (free) in the hotel grounds. Retford itself is a fine example of a traditional market town. The market operates Thurs-Saturday and there are many attractions locally especially National Trust properties namely Clumber and Rufford Parks and, of course, Sherwood Forest. The train station is a 5 min drive away or a 20 Min walk and as Retford is on the east coast mainline you can be in London in 90 mins. There is a BP petrol station a little further along the road from the hotel and a Morrison's supermarket close nearby. The town has a selection of car parks but the hotel is within easy walking distance, 10 mins and you will be in the market square. Retford is also fortunate to have a rather large public park, King's Park, which has a great play park for kids and families.

    5
    « Great value, lovely grounds, attentive staff. »

    Check in/Reception Swift, clear and with a smile. Room Typical Best Western, comfortable, clean and perfect for a night's stay. We were there for dinner bed and breakfast. The deal included £20 per person toward your evening meal. Hotel & Grounds The hotel is a large and impressive building. Elegant rather than quaint. Very well tended and provided a nice pre-dinner walk. Dining The dining room (Orangery) was bright and fresh but you perhaps wouldn't choose it for a romantic meal as it has more of a diner feel to it (in our opinion). The food however was superb and we both declared it excellent and exceeded our expectations. Staff Lovely.

    4
    « Very pleasant, good quality hotel and restaurant »

    This is a great hotel, with a nice bar and fabulous set of restaurants, despite it being a busy hotel, the quality is consistent from arm chair to dining table, very nice. The gardens are quite spectacular, and are accessible from the bar, lovely on a summers evening.

    5
    « Lovely anniversary stay »

    We had a lovely stay at this hotel for our anniversary. The staff were friendly and extremely helpful. The evening meal was fantastic and the chef wrote a beautiful 'happy anniversary' message on our desserts. The grounds are beautiful and ideal for a wedding. We were very lucky to go on a quiet night so it felt like we had really special attention. The room had everything we needed with a nice garden view and comfy bed. We would definitely recommend this hotel.

    4
    « Quaint hotel »

    Stayed here on a recent business trip. Rooms spacious and clean. Food good in restaurant for dinner and breakfast. Staff helpful. Good location for Retford and surrounding area. Quiet. Ample parking. Recommended.

    5
    « Fantastic wedding day »

    Daughters wedding Saturday 22/4/2017 What a great day everything West Retford organised was excellent , food disco service. Staff were first class a credit to the management. Stayed overnight again room first class breakfast excellent. Well done to you all ,see you for New Year's Eve ball 2017 Graham Rowley Worksop notts

  • 5
    « Beautiful wedding day »

    I haven't been to the west Retford for a very long time but attended for a friends wedding , staff were friendly and attentive , the food was beautifully cooked and waiter staff very polite. The place is beautiful and the grounds and gardens are immaculate . One of my friends stayed in one of the hotel rooms which was clean , spacious and she said very comfy . Had a wonderful day so Thankyou very much .

    3
    « Great hotel, but no hot water & rude staff. »

    I stayed here over the Easter weekend for a friends wedding that was happening off site. Positives: The grounds and the hotel are lovely. If you were to have a wedding here the pictures would be great. Check in staff were brilliant. Really friendly and let us check in an hour before hand as there was nobody in the room from the night before. Room was massive, really comfy double bed and nice sofa. Really spacious in room 62 in the outhouse part of the building. Breakfast was really nice - self service all you can eat, it was a little sparse when we made it down however this was just before ten and there were two wedding party's there so I don't think you can expect anything more. Negatives: No hot water. We tried to shower on the morning to find there was no hot water, our friend had tried the day before and the same day but alas no hot water. I don't think that this is acceptable when you pay the rates you do. When I checked out the woman was on the phone so I couldn't speak to her about this. We tried showering after breakfast but no luck. Evening waiting staff: the day before the wedding several people met for tea, the wait was long which can kinda be justified. However what can't is the attitude of the staff. Two people joined and put two seats at the end of the tables. When the food came out they moved and put the chairs to the side, however one member of staff kicked a chair which wasn't in her way and it left a really bad taste. The restaurant was empty apart from us. Calm down!

    5
    « Always good. »

    My wife, me and our 3 year old stay here when visiting my father in law in Retford. The double rooms with extra bed are generously sized en suite. All very clean. The food is very good both evening and breakfast.

    4
    « our issues we solved and thats great »

    we booked a feature room before xmas , it was really lovely , everything you would expect for the price , we ate at in the hotel and the food was really good too , the grounds are very well kept , the thing that let it down was where our room was situated , unfortunatly there was a wedding on in one of the function rooms 20 metres from our room so on the second night we got no sleep and could sing along to all the cheesy disco songs until way after 12pm ... and then the d.j who was parked under our window had to pack away sooo it was a very bumpy night , may be this room could have some thing down with the windows to stop too much noise ? so a tip is to make sure that you will get a quiet night , I gave this a 4 because the staff where understanding and they did sort the issue out , and everything else about the hotel was good ,

    4
    « Tranquility »

    We stayed here just for one night in the middle of winter. Having stayed in other Best Western Hotels we were a little surprised at our accommodation which was in an annexe. Our room, although very warm and comfortable, was dark due to having very small windows and was also on the small size. It was reached by some very steep stairs which some people would have found a bit difficult or intimidating. However the staff were extremely welcoming and friendly and we very much enjoyed the grounds of this hotel which, although somewhat in the middle of the town, were a place of quiet and serenity. They were filled with many statues and other ornaments and we were lucky to see the snowdrops in full bloom. We enjoyed a sumptuous afternoon tea and a superb breakfast.

    5
    « Attractive meal »

    We had dinner in the Orangery restaurant, mid-week. The menus we were handed we a bit confusing, in that there were three, including one which was just specials. We were easily able to find something to suit. The wine carte was divided up in a novel way and the descriptions were helpful. Scallops on a potato purée base and with a warm pea and bean salad were truly excellent. The scallops were beautifully cooked. The scallop shell was not necessary. Rabbit terrine looked a little bland on the plate, but was tasty and the orange flavoured chutney was delicious. Steak was requested medium rare, and it was. Double cooked pork belly was tender and delicious. The presentation of these dishes was first class, especially the pork belly. Sticky toffee pudding was really good, served with a jug of custard. The ice cream sundae was delicious, with fresh strawberries an a strawberry coulis. The only disappointment was coffee, which might have been a little warmer. Service was friendly and efficient. We would definitely return. The meal was definitely above average. Three courses, two persons, with wine a little over one hundred pounds. We stayed overnight. The standard double room was comfortable and well appointed, the furniture in good condition and the place clean. We haven't tried breakfast yet, but based on dinner, we believe it will be just fine.

    5
    « Fantastic hotel due to staff »

    Well what a surprise this hotel is set in the middle of retford and the grounds are superb but it is the staff that make this place a pleasure to stay at the evening staff especially and the receptionist are very friendly and can't do enough to make your stay a pleasure I only knew a few names of the staff but Alice Jess and Beth where really friendly and helpful a credit to the hotel hope to go back one day 10/10 thanks again

    4
    « SECOND VISIT »

    We stayed at this hotel whilst visiting friends in Retford. This was our second visit! The rooms are spacious and clean! All staff were helpful and friendly! The "Full English" breakfast is certainly worth having! Will be returning!

    3
    « Good spacious venue »

    Great venue for weddings - I was there as part of a group just for a meal - it wasn't the best - peoples food didn't turn up and some of those whose did turn up was cold - mine however was on time and excellent!

    4
    « One night stay only »

    While we only used the room for getting ready for a night out and staying the one night ; the room was very good. The room itself was not in the main building but a separate area. The room was clean, tidy and warm. A bath and shower was a great asset to getting ready. Obtained for a good price, it exceed expectation. Recommended.

  • 3
    « NEEDS IMPROVING...........ATTENTION TO DETAIL »

    I booked a cottage room for a one night stay as a special treat for us rather than an ordinary room. The room was a decent size and was very clean, bed was a good size and very comfortable and we had an excellent night's sleep. But we were disappointed, the antique roll top bath is not, it's a modern version and certainly two people cannot bath together nor is there anywhere to place a wine glass or champagne flute. The bathroom is pleasant but the walk in shower is small and the overhead shower didn't work very well, the shower head needed cleaning and the separate hand shower was a joke, just a trickle of water. Toiletries were measly, not very big or generous, bathrobes would have been nice. Room service was poor with not much choice. It's attention to detail that was missing, the little touches you expect when paying the price we did, and overall not good value for money.

    3
    « Its the little things... »

    Its the little things that were missing that made this stay average. No shelf in the bathroom to put your toothbrush on, instead the toiletries ( what little of them there were) were placed on the back of the toilet cistern... even the glasses! Toiletries were a bar of soap, 1 shower gel and shampoo... no conditioner and hardly enough for 2 to share. Tea and coffee provisions were equally sparse, with only 1 biscuit and 1 hot chocolate when the room was booked for 2 people. Its the little touches like this when done well, really add to my enjoyment of the stay. The double bed was very small, and the room was chilly. The location is lovely and the room we were in was quaint... but not worth the price tag.

    4
    « Going the 'extra mile' with Breakfast service »

    We found the hotel comfortable and satisfactory to our needs. The restaurant (once heating turned on) was well appointed and modern with good menu selection. The restaurant manager gets full marks. We came down for breakfast too late on the Sunday (having mis-read the times). Despite being 15 mins late and him having a coach party of elderly visitors arriving for breakfast the manager agreed to serve us in our own bit of the dining rooms.

    2
    « Sunday lunch »

    We booked for Sunday lunch on 13th Nov to try out this place as we have never visited before but have book for the gala dinner and overnight stay on New Years Eve. There were 3 of us and although the food was ok the service was dreadful. When we were served the main course the waitress left a small bowl of vegetables and we weren't clear whether these were to share or we were to get one each. It turns out it was the former and we had to share 2 small florets of cauliflower between the 3 of us! The waitresses then returned to the kitchen, no offer of any condiments or check to see if we were ok. One eventually came out, I asked if we could have some more veg and my mum wanted a glass of water. The veg arrived as we were finishing our meal, alas the glass of water didn't. Then we ordered 2 desserts. My husband got his but my mum was left wanting. When he had finished his we were fed up so decided to pay. I explained to the duty manager that one of the desserts had yet to turn up and how disappointed I was with the service and I was worried as we had booked for new year. She replied by saying that the staff were young, inexperienced and didn't know what they were doing!! She did remove the cost of my husbands dessert for our inconvenience then lo and behold my mums dessert finally arrived just as she was putting her coat on. Very disappointing and hope it's much improved at new year especially as this is costing £300

    4
    « Family wedding »

    Lovely venue. Lovely on all levels. Lovely food, service and nothing was to much trouble. Rooms for my sisters wedding were stunning. Intimate. Got a better price via web than through the hotel. Only down side...only enough toiletries and towels for one...even though the booking was for two. Easily sorted though. V lovely venue.

    5
    « my wedding day »

    I had my wedding last Wednesday at the West Retford Hotel. From the day we went to view the hotel till the time we checked out after our wedding we had the most amazing experience there. The staff were fault less, the wedding went like clock work. They made all our guests and people involved with our wedding feel so welcome and nothing was to much trouble. Throughout the day someone was always on hand but in the back ground and they made sure we had whatever we needed at the right time. I would recommend this hotel to anyone I cant imagine a better day than what we had. Perfect day in the most perfect place.

    5
    « A Great Stay! »

    West Retford Hotel is a beautiful place staff of very friendly the prices are quite reasonable we had a lovely meal there and would like to thank the staff for a great time I would give this 10 out of 10 and would love to stay here again.

    5
    « Very Happy Birthday celebration »

    Excellent venue, food and wonderful friendly attentive service by all who helped the celebration be happy and memorable for all the right reasons. Accommodation, breakfast and other facilities also excellent.

    3
    « Good overall, but a heating problem »

    We spent the night here on 22nd October. booking was good, the hotel understood my need for a quiet room and we were given room 56, an executive room at the very end of the building. Overall hygiene was good. No fridge but good selection of teas, coffee, etch and complimentary bottled water. Staff nice and friendly and happy to provide fresh milk for tea. Mattress was ok. A bit lumpy. Sheets nice, pillows ok but a bit lumpy. The main problem we had was that the heating is on a timer and I woke up in the middle of the night freezing cold. We were at the end of the corridor and so had two outside walls, but I expected not to be cold and to have no way of adjusting to temperature of the room. At £119 a night, including a reasonable breakfast, I don't expect to be cold. Overall quite a nice hotel and they do very reasonably priced wedding packages for anyone looking for a venue!

    2
    « Should be better for the money! »

    First the good, the bar was reasonably priced and the staff were very nice. And the not so good...The hotel was freezing! The bar area was sealed and OK but you needed to put your coat on to go to the loo. When I moved the bath mat there was dirt under it and the last guest's empty shampoo packet had been left. In a cheep and cheerful place I could forgive these things but if you are changing £100 plus, per night, you should do better.

  • 5
    « Wedding weekend »

    Spent the weekend there recently for my friends wedding, the venue was perfect beautiful hotel and gardens were lovely, the staff were lovely too very helpful and friendly. Our rooms were beautiful big comfy beds and all we needed. The wedding was perfect outside in the garden in the autumn sun. What a great place to stay when that way or even for a cheeky weekend away with loved ones

    5
    « Our wedding venue 16/09/2016 »

    We had our wedding reception at the West Retford hotel and my wife and I were very happy with the service provided and how smoothly everything went on the day, so firstly I'd like to thank everyone at the hotel for helping to make the day special. The venue itself is perfect for a wedding, from the grand entrance and the beautiful facade, and then the absolutely gorgeous gardens at the rear which are perfect for photos and gatherings. The main downstairs hall is great for holding the reception and is ideal for 60-100 guests. The rooms are actually in a separate building which is ideal when guests want to retire from the party, as the separate building is quiet. The rooms are also well furnished, clean and the beds comfortable. For the meal we had the Soup to start, Venison & Mash for main, with cheesecake for dessert. The food was very nice, particularly the cheesecake which was fantastic. Finally I want to praise all the staff who were involved. Everybody was very friendly, respectful & accommodating. It was well organised and there were no problems on the day, everything went smoothly. Even the night porter was more than happy to allow us to continue chatting and drinking in the lounge area after the music & main bars had closed, serving us drinks. All round fantastic place and I have no doubt that we will return for the odd visit, for old times sake.

    1
    « Freezing room small desk view of a parking lot »

    Can't control the temperature so i sat here trying to work in the cold. They finally brought a space heater. The room is sold as an exectuvie room but has the worlds smallest desk the depth is the same as my laptop. The view over the parking lot leaves much to be desired and they only accept cash or card for room service. I would not recommend this hotel for business users at all. Front desk seemd a bit put off that i was bothering them about the heat and did not apologize for it. come on guys it's october in Britain!

    4
    « Comfortable and relaxing »

    It is a couple of years since I last stayed at the West Retford Hotel. I found the experience as pleasant as on previous occasions. My room was large, well furnished, in very good order, and spotlessly clean. It was also free from traffic noise. The shower is easy to operate, and the hotel provides a non-slip mat for use in the bath. The staff are friendly, welcoming and helpful. The hotel setting is pleasant and stylish. I was there for just one night, looking for a good night's sleep in comfortable, relaxing, congenial surroundings. This hotel provides them.

    5
    « SAFE PLACE TO LEAVE BELONGINGS, WONDERFUL FRIENDLY STAFF »

    Fantastic friendly staff from the Breakfast Crew to the Reception to the Bar and Restaurant. Jessica was immensely helpful in locating and guarding my missing underpants and Alice was a joy to be receptionisted (a word?) Lovely personality, lovely girl. No problems with organsing an 'early start' takeaway breakfast although they really need to get those lids fixed on the coffee to go cups. My colleagues think I have started dribbling coffee and believe I may need a care home some time soon. Food really nice, very reasonably priced Hotel, fantastic staff. Could recommend anytime. And the cucumber in the gin and tonics is always ready upon arrival.

    4
    « Clean and comfortable »

    Stayed in a room adjacent to the main hotel, which was not disappointing once seen. It was private, clean and spacious, with a little seating area outside. Bathroom was nice and modern, only slight problem found was that the shower was not powerful enough.

    5
    « Tranquillity at it's best »

    This hotel offered a pleasant, clean, spacious room in a peaceful setting with the opportunity to stroll around delightful gardens. There was a varied menu, well presented at breakfast and Sunday lunch. Despite being situated near a busy road one was not aware of traffic noise. Historic East Retford is a quaint market town with interesting buildings, small shops, river and canal walks as well as a lovely park.

    5
    « Our wedding day :) 03/09/2016 »

    Me and my husband got Married here on the 3rd of September, the venue and it's grounds are just beautiful. We was supposed to have an outside wedding under the pagoda but the weather stopped that from happening but they set up our wedding inside and it was still everything we had dreamt of and more. Alice the lady in charge on the day and master of ceremonies was absolutely amazing. Alice did everything we asked of her efficiently and professionally and made us feel so relaxed. The food was very nice everyone thoroughly enjoyed it and we had no complaints. Me and my husband would definitely recommend this wedding venue. It's so beautiful inside and out and the staff are always more than helpful. Thank you West Retford for the most amazing day of our lives! Love Mr & Mrs Jackson :)

    3
    « Definitely not Best Western PLUS »

    Good accomodation, wifi and parking. Didnt feet welcomed by second day receptionist. Food very poor. Lunchtime roast lamb dry and leather like. Breakfast smoked haddock dry and hard. Both inedible. Breakfast eggs had been pre cooked and wating around. Considerable staff training required all atound.

    3
    « One night stay »

    Not mightily impressed with this hotel, I must say. It started well with a welcoming receptionist, explaining all the hotel codes, parking, building and wifi etc. We went to our room (44) which was in another building to the left of the reception. Upon first impressions, the room looked great! Sleigh bed, well furnished but after spending an hour there, you start to noticed all the faults. The bed was hard, the wooden tables were scratched badly, the constant whiring of the ventilation when you switched the bathroom light, the wardrobes were difficult to open. Plus there was a event and people were running up and down the corridors all night, I know this isn't the hotels fault but I thought I'd include it. Finally, we were both awoken by the stench of cigarette smoke at 2am which meant we struggled to sleep the rest of the night. The hotel does look great from the outside, has nice gardens and a mounted television but all in all, not a great experience. I would not visit this hotel again.

  • 5
    « Superb »

    First time here and it was superb. Lovely staff, fantastic room. Very quiet at night as well.Lovely food. Cannot be faulted. I've stayed in a lot of hotels and this one is high in my top 10 of favourites. Excellent

    5
    « Fabulous »

    Amazing staff, so,so lovely and helpful. Our room was lovely and the evening meal, I had the lamb, was superb. Didn't want it to end. Grounds were beautifully kept, great atmosphere and very good value for money. Will be going back.

    5
    « 1 night booking for a friends wedding in the town »

    Lovely building fantastic clean modern room and very comfortable, best bed I have ever slept in even better than my own at home. quality linen and towels, lovely room. loved our short stay would defiantly recommend to anybody looking for for somewhere nice to stay.

    3
    « No better alternative in Retford (sadly!) »

    Although dated, the rooms are adequate and the beds comfortable. The hotel is a moderate walk from the town centre and is set in beautiful gardens. The service at the front desk is mostly very friendly (based on the younger staff members) although I met a fairly frosty staff member when I complained about the shower head being broken. The downside is the lack of air conditioning during the hot summer weeks of August, which isn't really compensated for by the small opening window in the majority of rooms. Added to this, it was hard to understand why the towel rail was on permanantly, making the bathroom more like a sauna. It was generally a pleasant experience staying here for a few nights. The only real problem was a busload of international tourists who rampaged around until midnight and then left noisily very early the next morning. It would have been nice if the hotel had warned us in advance - better still if they had arranged the accomodation of other guests in a different wing of the hotel.

    5
    « Afternoon Tea Party »

    Came for 'Afternoon Tea' on my sister's 50th birthday. The sandwich and cake selection was lovely and very nicely presented. We were made to feel welcome by the staff overall and one staff member (Sharon Hewitt) in particular was extremely efficient, friendly and helpful. Thank you for making my sister's special day extra special!

    4
    « Delicious Lunch »

    We took our two grandchildren for a light lunch. The two grnadchildren enjoyed their Tuna May and Sweetcorn/Ham Salad Sandwiches. My wife and I had the Hot Roast Sandwiches, which was Roast Beef. Rather bazarrely all sandwiches were served with Prawn Cocktail Crisps! Our Roast Beef was lean and tender and extremely delicious. Service in the bar was however extremely slow. We had to search for someone to give us a menu and then waited for some time to be served!

    5
    « Afternoon tea »

    Took my mum for afternoon tea for her 78th birthday, and we wasn't disappointed , it was really nice. Lovely selection of sandwiches and a even better selection of cakes . The orangery was a lovely room and we will definitely go back and will recommend to friends and family .

    2
    « 2 day break with my family »

    They are only interested in wedding and the revenue they bring in. We stayed for 2 nights and couldn't get a sandwich at Sunday dinner because we were told the chief was too busy! My family come up and stay in this area to be close to me but we won't be staying there again. Very dissapointed.

    3
    « Wonderful - but let down by security »

    We stayed here for 2 nights for a family wedding and the hotel is wonderful. The rooms are spacious, pristine and there are plenty of tea/coffee stuff and toiletries. There are also ample hangers, and a hair dryer in each rooms. Breakfast is served buffet style with full English, continental, cereal, breads, juices and vegetarians all catered for. We also ate in the hotel the first night we were there and the food was nice and reasonably priced. Bar prices are also very reasonable here at £3.10 a pint - a lot cheaper than most hotels. In fact I have no complaint over this hotel at all, it's wonderful - but I cannot give a higher rating purely for its lax security - key cards can be obtained for any room simply by asking reception - no ID is asked for, I could be anyone! There are a lot of weddings held here with thousands of pounds of stuff left in rooms - cards should not be given out so freely At least ask for proof of the postcode of the booking, or show some ID? During my stay I obtained a new key for my own room, a key to my brother in laws room and that of another guest simply by asking at reception - so disappointed as this would have been 5 stars! Overall, yes I would very much recommend this hotel, as this issue can be fixed so simply and quickly!

    1
    « So noisy »

    Arrived to reception booked in and was sent out of main building to terrace row backing into very busy road.. Ground floor room was very nicely done out. Very pleased at this stage. However at 12 at night the upstairs occupants arrived. Literally could have been in same room.. So noisy talking for nearly 2 hours. We rang reception and they rang to advise the other room. Which did quieten down .. But then they got 'friendly' no privacy for them !!! Not their fault they were in private room and should be able to enjoy the room without concerns others could hear everything. We told reception and replied to e mail about our concerns... But no feedback from hotel at all. Our room plus breakfast was around £165... Not cheap that's for sure

  • 5
    « I'm a regular! »

    The staff here are friendly, rooms are clean and comfortable, and reasonably priced. Good location just 1 mile from the train station which is easy walk, and just a 5 minute walk from the market square. Excellent breakfasts, and lovely grounds to eat out on a summer evening. The bar is small and well stocked, and has a single guest ale on tap most weeks.

    5
    « One night stay »

    We stayed 1 nights with our little girl whilst visiting some local attractions. We had a family room and for the price paid we were very pleasantly surprised with how nice and spacious the room was. All the staff members were very pleasant and chatty and gave us a good recommendation for somewhere to go out for tea. Breakfast was really good also, would definitely recommend.

    5
    « Weekend racing break »

    Having been to Blyton Park for a racing experience, we chose to stay at Retford due to its location. Upon arrival we were warmly welcomed at reception and told where the bar, restaurant etc were located. Our room was on the ground floor of the old Georgian building and was large, comfortable and well furnished with a very clean bathroom with toiletries. We ate in the Orangery that night and enjoyed their Camembert starter followed by surf and turf which was cooked exactly how we liked it. All the staff were very helpful and polite and we thoroughly enjoyed our overnight stay and will return when next in the area

    3
    « Noisey »

    The hotel looks impressive from the outside and sufficient parking. The venue appeared to have a wedding event on. I was given room 9 which was an outbuilding on the first floor. First thoughts were it looked quirky. Went for a shower and noted that there was only one bath towel (unaware the other was tucked away in the wardrobe). I went to the reception to ask for another towel and was told it would be brought to the room. In the meantime I found the 2nd towel. I was disappointed that the requested towel never turned up. The main issue was as it was a hot night, the room was stuffy. But there was a fan in the room. The problem was the noise from the road which was feet away from the window and a table and chairs directly under the window. At 2am some wedding guests seated themselves under our window and stayed there until 5am. Every word could be heard in the room. I don't have an problem with the guests as they were merely using the facilities. I do question why the management have decided to put the furniture directly under a window, as if the road traffic wasn't noisey enough.

    5
    « West Redford »

    Stayed at the hotel this weekend with my partner, daughter and her boyfriend. The rooms were spotless and spacious,comfortable bed with every amenity you require in your room. The breakfast , which was served in a cool modern dining room, offered a wide choice from continental to full English, was self service and delicious. Waitress service was friendly and efficient with unlimited teas and coffees. There was a wedding taking place in the stunning grounds and the setting was idyllic and looked beautiful. Would definitely stay here again and would recommend this hotel to anyone wanting a relaxing weekend away to a superb wedding venue.

    4
    « Lovely place to stay on a work trip »

    I stayed here for a couple of nights when I was working away. The room was lovely, really spacious and well presented, the bed was huge and was very comfy. Everything was clean and tidy both in the rooms and within the wider hotel. I had breakfast at the hotel which was also really nice and the service was quick. I'm due to return to this area towards the end of the year and will be looking forward to returning to this hotel.

    2
    « Odd place »

    I spent many nights here staying for business. The rooms are a bit tired. When they know you are not picking up the bill they seem to treat people poorly. The wifi (free because of best western) can be a bit slow if everyone is on it at once. The bar area is reasonably comfortable but if a large business is then they will likely be dominant causing a lot of noise. This hotel is a standard best western, not great.

    4
    « Brilliant - perfect for many occasions »

    Newly refurbished rooms with usb charging ports, great tv, excellent wifi, comfy beds, shoe polish, hairdryer, adequate plug sockets, great bathroom, good food, good service, beautiful grounds. Brilliant!

    5
    « Amazing hotel »

    Very nice hotel, the rooms were very big and nice and clean. The breakfast in the morning was lovely lots to choose from and the staff were really friendly. The town is only a five minute walk so there's lots to do around the hotel. We were made to feel very welcome.

    4
    « Really nice »

    Great hotel. The rooms were spotlessly clean. The breakfast freshly cooked and delicious. Check-in staff very nice and helpful and the grounds were amazing. If I have one moan and it is very small is that I staying in the cottages and the shower wasn't very good. But I wouldn't hesitate to stay again or recommend it to anyone.

  • 4
    « Lovely place »

    Had a lovely meal in the Orangery. Expected to be in a restaurant but it was still nice. The only downside was it was very noisy, high ceiling with large skylight that made the noise louder. The staff were really nice, couldn't fault them, all lovely people and very professional.

    5
    « Fantastic staff, amazing hotel and a great night »

    I hosted a charity ball here Saturday July 23rd in memory of my Dad. The venue were as always very flexible and accommodating. The owner is a fantastic guy who really cares. I cant praise enough Andrew(owner) and Alice who managed the night. It was an amazing evening, the food was great and the service impeccable as always.

    5
    « Event and residential »

    Attended two charity evenings here. Fabulous setting service and staff. Excellent food and very reasonable bar prices. Also stayed here previously and would highly recommend this hotel. Will definitely return in the future

    3
    « Mystery tour weekend with overnight stay at west retford »

    After a superb day in Lincoln the cathedral was beautiful and in general was a fab place. After already long day we arrived at the west Retford hotel. Which i have to say on arrival was really nice the grounds superb well maintained and welcoming. However the evening meal was a different story. We sat down with our group, drinks arrived quickly but the meal well we waited 15 mins for starter and 30 mins for main course which wasn't really acceptable, then a friend had to return her meal as it wasn't cooked properly. Admittedly there was a wedding party on which probably stretched resources a bit. Our meals were fine but slow.

    5
    « Pleasant venue quiet and quaint »

    Travelling the next day t o a meeting in Worksop. This was an ideal place to stay. The day did not start off well and the receptionist was not very helpful. Being a Diamond Select member there are normally a few perks. It was to much to help with this I had to go back the second time. Fair enough the company making the booking had not passed this on. How long or hard is it to arrange for a bottle water and a bowl fruit. The food in the bar area was nice. Rooms were not facing the road and quiet.

    4
    « Really hot »

    Stayed here during the 2 days of British Summer. Lovely rooms with plenty of space but really warm due to the weather. Plenty of free parking at the hotel. I ate in the lounge rather than the restaurant. Seating is available for al fresco dining-a God sent on a warm summer evening. Set in mature gardens at the rear of the hotel the terrace is the place to be to spend your evening. Overall a really good location close to town if you fancy a stroll.

    5
    « Satisfied customer »

    Having enjoyed a one night stay on Saturday 16th July, I thoroughly recommend this hotel. The staff were professional and polite. The common areas were spotless and welcoming. My room was too a high standard and a good size. Sunday morning coffee was taken on the terrace which overlooked the fabulous gardens. Good all round vale. value.

    2
    « Overpriced and underwhelmed »

    One nights stay here, as attending a family wedding in the area. Initial impression was good in the car park however the room we were placed in was old fashioned but clean none the less. We were placed in the Georgian Building to the left of the main hotel. Overpriced for the quality and standard of the hotel, they charge a premium as there are very few other options in the area. Breakfast was expensive at over £10pp considering we had paid £120 for the room we also weren't given the option of a cheaper continental offering. If you want breakfast you need to go early, they ran out of sausages and bacon and didn't refill the stations - not great if like us you needed a lie in. Asked reception to arrange a taxi for us for 7:00pm Saturday night, to be told by the receptionist that all taxis were booked and the earliest one was circa 10pm. We googled Retford Taxi companies, rang the first one on the list and they were fine to collect us at 7pm - this was the same story they told other guests waiting outside for taxis. They should just tell guests they don't ring for taxis rather than lie, this caused us a mild panic of how do we get to our wedding before we thought we'll try for ourselves. I wouldn't stay here again or recommend to a friend. In all honesty I'd pay the taxi fare home to Nottingham.

    5
    « Wedding vows »

    What a wonderful place and setting for this hotel. Fantastic gardens,,very comfortable rooms ; staff really attentive and polite . And the food for the function at night was some of the best evening fòod I have ever had and plenty of it. So any one needing a function of any kind look no further.

    4
    « Having enjoyed 2 nights in a Best Western elsewhere we extended our holiday at another one. It repreented good value for »

    The Hotel is handily located on the northern side of the town with easy access in all directions, including to the A1. It is an attractive manor house type hotel with mature gardens. The rooms are comfortable and quiet. Breakfast was very good and the evening meals we had were also enjoyable.

  • 5
    « Wedding »

    We held our Daughter's Wedding here on July 1st and can''t recommend the Hotel & it's Staff enough .The Venue looked lovely,absolutely spotless & the grounds provided a fantastic back drop for the Photographer ! Everything about the service we received was faultless, all the Staff deserve a well earned pat on the back for their politeness & most of all actually smiling ! you don't get that everywhere ! Compliments to the Chef & all the kitchen Staff & waiters, the Wedding breakfast was beautiful & the mini Beef Wellington Canape went down a storm ! Special thank's to Elaine Williams our Wedding Co-ordinator who was fabulous, nothing was too much trouble , even receiving a call in the morning of the day before the Wedding to see that everything was ok & if there was anything else that we needed help with & making sure that the Wedding Party had all their bedrooms close together for ease on the day itself. So once again, a big Thank You to all the Staff for making the day so special. Joy.

    2
    « Disappointing »

    Arrived to find that only 2 out of the 3 rooms we had booked were available. I can understand the booking staff made a mistake .. But the way it was handled was very poor. Finally an extra camp bed was offered in one of the rooms ... Which solved the problem but not ideal. They offered no recompense ... Not even a complimentary drink !

    4
    « Afternoon tea »

    Booked afternoon tea for my friends birthday gift, we have had many afternoon teas at this hotel and have enjoyed everything about it. On this occasion felt a little perturbed , on sitting at allocated table asked if we would like tea or coffee , which was served within minutes but the food took a little longer and we had finished our drinks way before the food was served. I asked if we could have two more drinks ( something I have never had to do before because the staff have always asked if we would like a refill). The afternoon tea was gorgeous as are the surroundings at this hotel. On paying the bill we were charged for the extra two drinks , which on previous visits I have never had to do or had to do at any other venue when having this choice of food. My friend did phone the hotel and spoke to the manager who told her that there are two cups of tea/coffee in the pots when served to the table. This being so, perhaps the drinks should be served when the food is taken to the table and perhaps offered a pot of hot water at some point during the meal and if policy has changed then it is only fair to inform guests that there will be no refills and a charge will be made for extra drinks.

    4
    « Best western best retford! »

    Apart from a slughtly extended walk to the room we were very pleased on our first experienceof this established hotel Breakfast served with competant staff in the lively setting of the hotel Will return

    3
    « Clean and comfortable »

    We spent two nights here, it was very clean and comfortable. There was a kettle in the room but no fridge. Shower was a good pressure and temperature. Room was a good size, quiet and not as dated as I expected. We enjoyed a meal from the bar and found the breakfast to be average. The gardens of this hotel are well maintained. It's really pleasant to sit on the bar terrace overlooking the beautiful garden and I can see it's attraction for wedding photos. Overall no complaints and would recommend to others.

    5
    « 80th Birthday Lunch »

    We booked the Byron Room for lunch for 14 people. The room is lovely for small events .The hotel has a friendly atmosphere with beautiful rooms and large windows letting in plenty of light. The grounds at the back of the hotel were delightful. The staff were friendly, helpful and attentive which we appreciated very much.The food was excellent It made the celebration a very happy and enjoyable one. Would thoroughly recommend this hotel for a visit. We look forward to going again!

    4
    « Good room. Good food. »

    My wife and daughter and I stay here regularly when visiting my in - laws in Retford. The staff are pleasant and helpful. Evening meals served in the Orangery are very nice, whilst food served on room service is also good. Breakfast is buffet style cereal, croissants, cold meats, yoghurt, mixed fruit, toast etc. with hot food cooked to order. The family rooms are spacious and the beds are very comfortable. I always have a good nights sleep. The hotel is a popular wedding venue but noise is never intrusive in the annex where we stay. We will continue to use and enjoy this hotel. Hope you do too.

    2
    « Very average afternoon tea »

    We visited here for an afternoon tea and found it to be quite disappointing unfortunately. The sandwiches were lovely, no exciting flavours but fresh and good quality. However most of the cakes were not homemade which we found very surprising and disappointing. I don't expect to eat at a restaurant and find it is something I could of bought from M and S for a fraction of the price. The cake stand did look the part and if you like eating factory produced cakes you might enjoy it.

    5
    « Hotel in Retford »

    Very nice hotel with friendly and attentive staff in a great location and set in beautifully maintained grounds. Brilliant cooked to order breakfast with free newspapers supplied. Spotlessly clean bedrooms too.

    5
    « Wedding reception »

    We arrived Friday for our daughters wedding reception on Saturday. We were welcomed by a helpful receptionist. The room was spotless, with plenty of room and generous bathroom.We dined with friends on the Friday evening the food was excellent.Saturday was perfect from breakfast to evening nothing was too much trouble. A big thank you to all staff for making the day special.

  • 5
    « One night in Retford »

    We had our wedding reception here 19 years ago and decided to stay here again as part of a flying tour of England. We had the 4 poster Garden Room number 1 and it was great! The receptionist was very friendly and helpful and the room was really tastefully decorated. If I have one thing to feedback it is that the water pressure was low on the shower, but it just meant you needed another minute or two in there. Nicely done and great to relive our wedding day ??. Thank you Best Western and the West Retford Hotel.

    4
    « Good quality hotel, great breakfast »

    A good quality hotel, the reception servce was very welcoming, the room was spotless, with a very comfy bed and lovely shower room. The only real problem was the room temperature, we stayed in room number 2 on quite a warm summer night in June, we struggled to get the window open to let in some cooler air, and even when we did get the window to open it didn't help a great deal, though, I'm sure it would be very warm and cosy in winter! We also had some rather noisy neighbours, who shared their late night argument with the rest of the guests trying to sleep nearby. However, the breakfast was excellent, plenty of choice and quantity, all freshly cooked and replenished quickly.

    3
    « Beautiful Hotel Poor Room Service »

    This is a beautiful hotel set in gorgeous gardens, but their room service was appalling! The soup arrived with no spoon and the salt cellar was empty. Phoned and complained - five minutes later spoon arrived on dainty silver platter with no salt! The soup was cold by this time, but my husband drank it anyway! I was so annoyed I couldn't eat my main course! And they had the cheek to charge £4 room service?!!!! I think we should get a full refund!! Service not good enough!

    4
    « Wedding reception. »

    We were fortunate to have been invited to a wedding reception here and loved it all. Plenty of parking, nice staff, a lovely place and gardens as well as a great evening buffet. We would gladly stay here on another occasion.

    5
    « Very pleasant stay »

    Had a lovely time and found the staff very good. Room rates were just right too, couldn't fault it. Great location and the gardens were the highlight of the trip. Rooms were very clean and the beds were comfortable. Close to interesting thing to do like the Yorkshire Wildlife Zoo

    5
    « Very nice »

    Very impressive entrance to the hotel, grounds are immaculate, even the ivy up the main building is perfectly manicured. Room classy and comfortable, spotless. Lots of little extras, plenty of sockets about the room, ideal for laptop straighteners etc. Wifi, easy to log into.

    5
    « Quality from start to finish »

    We always stay here when visiting Retford. Love this hotel as it caters for all our needs and is in a beautiful spot close to everything. There are cheaper hotels in Retford but I feel it is worth the extra money for the excellent service and standards that we receive. I have stayed in most of them but This one is the best by far

    5
    « Our Wedding »

    We held our wedding here yesterday. The service we have received thorough out the planning just got better and better and I can honestly not fault the way we were looked after. When a couple of bits needed sorting in the evening they were dealt with straight away. The young lady (sorry we can't remember her name) who looked after us during the day was exceptional. She completely made our wedding perfect by checking continually to make sure we were happy. The food was fantastic and all the guests enjoyed it and our evening buffet was enjoyed by all. Thank you to everyone for helping to make our day perfect. Mr & Mrs Brown

    5
    « "Good Hotel" »

    Often stay at this hotel when within area for work and have never been disappointed. Rooms spacious and bed comfy, bathroom clean and tidy and fresh towels every day. Breakfast well cooked and served fairly quickly which is good when you need to get to work. Staff friendly and helpful and free WiFi in bedrooms. The town is within walking distance, this having varied shops and places to eat, however right next door almost is a supermarket which is very handy for grabbing the few bits you need.A good Best Western, plenty of parking and all you need for however many nights you may be staying.

    5
    « swing night »

    I was on a coach trip to this hotel for a swing night .the hotel was clean tidy and the staff were first class can not fault the hotel, the singer was great too well worth the visit .the only thing to do is turn the heating off in your room gets very hot

  • 5
    « meet family half way »

    Great Hotel, staff amazing, food brilliant. The hotel was just what we needed for a family get together. We did have an unfortunate incident which was nothing to do with the hotel - they were great in the way they dealt with it - which is typical of Best Western Hotels. I would rate every member of staff 10/10

    3
    « Decent Hotel but dated rooms! »

    Upon checking in we were greeted by the receptionist who was pleasant enough, could do with cracking a smile though. We were given room 35 which i found out was downstairs, i specifically asked for a quiet room (due to my wife being pregnant), which in most peoples minds would mean at least a upstairs room. Room was very dated, and barely any sunlight, we had a massive wall outside our room. Another disappointment was all the mold around the bath, i just cant understand why all these hotels cant sort things like this out. Barely slept cause of the walking above our room. No Wifi due to provider fault, no complimentary drink offered or nothing. Breakfast was a continental breakfast and cooked breakfast upon request which was decent. Wouldn't return!

    5
    « Phil's stay »

    We found the Best western wonderful, everyone was extremely friendly and helpful, cant recommend it highly enough, food was good, room was a little warm but once radiator turned off it was fine. Very quiet

    4
    « Pretty hotel, would recommend as a pleasant overnight hotel in the area »

    A great hotel, what a pleasant surprise to the Retford accommodation offering. Beautiful grounds are a welcome sight on a cold northern evening, and breakfast was pleasant with a good restaurant area. I would recommend this as a good option in Retford.

    5
    « Great rooms and Great food »

    The rooms here are very clean and spacious with everything you need for a long stay. Quite location and brilliant grounds... The food here was fantastic and the service was excellent. Alice Easom and Josh were absolute diamonds and a credit to this hotel.

    4
    « Lovely little hotel-awesome food »

    Stayed here yesterday and was really pleased. Friendly and helpful staff on arrival and really nice room in a cottage set in lovely gardens. Food in bar was really excellent I had seafood and it was really well cooked and very reasonable for a hotel like this. Breakfast was good and silver service was a nice touch. If there any down sides my room had a bit of road noise but it wasn't enough to disturb my sleep and the bed was a bit hard for me. I'd have liked a gym but still way better than a lot of places. I forgot my toothbrush and someone came to bring me one in 2-3 minutes. Excellent service and well worth the room rate ????

    4
    « Family wedding »

    We went to my sisters wedding here on Saturday 26 th March 2016 and the whole wedding service was very well organised from beginning to end. Everyone knew where they should be thanks to the friendly helpful staff. The food was excellent and all the guests were served their food quite quickly. The staff were very professional and approachable throughout and every effort was made to make the happy couples day very special and memorable. I would recommend this venue to anyone. Well done keep up the good work!

    5
    « Fabulous wedding venue with excellent staff and food. »

    My daughters wedding was here at the end of March and it was absolutely fabulous. Jess on reception and our wedding coordinator Simon were treasures and could not do enough to help us.. Quite a few of us had reserved rooms last year and as I had booked the bridal suite, and no one else was using it, we were able to have it from 8 am the morning of the wedding. The makeup, hair and preparations were done in the executive room we had the night before and then we were able to get dressed in the lounge of the suite. oh it was heaven. The wedding ceremony was in the Shelley Suite, which looked magnificent, followed by drinks and photos. Unfortunately the weather was not too good so photos outside in the rain was cut to one or two, but the Hotel is beautifully decorated so wherever the photos were taken, the backdrop was impressive. The reception was in the Shelley Suite and I had tears in my eyes - it looked amazing. Love ina Mist had transformed the room - the top table, cake table, the table and chairs and centre pieces were beautiful. It was all set off with the backdrop from Keith Woods entertainment. The wedding breakfast was very tasty - thank you to the chef, and precision to detail with the bride and grooms chocolate fudge cake just set it off.- All served with waiters/waitresses with smiles and very pleasant manners. The evening buffet was also splendid along with the chocolate fountain. We were expecting the buffet to last 8.30 until 10.30 but it was left out all the time which was brilliant as the ones who were full from the wedding breakfast, could tuck in later. The disco finished at 12 and again, the staff were more than helpful. There were 34 of us who had breakfast at 9.30 the following morning and again the buffet style hot and cold food was very good. I can thoroughly recommend the West Retford Hotel for Weddings and if you are staying, the rooms are large and very clean and comfortable. Can I say a HUGE thank you to all the excellent staff who played a part in making my daughters wedding day a very memorable occasion.

    5
    « Top wedding venue! »

    From the moment I arrived to the minute I left I was extremely happy with my visit. The cottage I stayed in was fantastic. Spacious with a new bathroom! Wedding reception was brilliant, buffet good, drinks fairly priced, fantastic staff. Breakfast also good! Nothing was too much trouble and I would recommend!

    5
    « Wedding Day »

    Absolutely superb from the minute we booked and planned our wedding day. The attention to detail. The friendliness and professionalism of the staff we cannot praise highly enough. The food was delicious. Guests looked after in a friendly and supportive manner. All in all they made our special day even more special. Everything was done with a smile. I cannot praise the staff highly enough. 5 star service from a top class team.

  • 5
    « Fantastic weekend »

    We stayed for two nights this weekend as guests at a wedding. Our room was large, clean and very comfortable. We ate in the restaurant on our first night where the food was excellent and reasonably priced. The wedding was beautiful and the food again was superb. Ver high praise for all the staff we met, from those who looked after the rooms to the staff in the public areas of the hotel, nothing was too much trouble and all seemed to go the extra mile, making us feel very relaxed in a wonderful setting. We will definitely return!

    5
    « Relaxing Weekend »

    We stayed at the weekend for the very first time and it was fantastic. The Management and Staff couldn't do enough for us. The food was fabulous the meals we had where the mix grill and the Salmon which a very nice wine from their impressive wine list. The room was extremely well presented with all the mod cons to make our stay more enjoyable. The morning after again was a fantastic breakfast with so much choice then followed by a full English. Only a 5 mins walk into the little town centre where they have all the shops on a modern High St. When we came back to the Hotel we decided to have Coffee outside while the Sun was shinning in the grounds at the rear, it was so peaceful and privet and just finished off the weekend. We didn't want to come home! Will defiantly go back.

    4
    « Very high quality?? »

    Attending a wedding yesterday was a joyous event which went from strength to strength from start to finish. We checked into our room early as we had a long journey up and the hotel kindly allowed us a 10am check in. Very quick and professional with all the relevant info required. Our room was in the next building and we wasn't disappointed at all (room 22). Clean was an understatement, I could have had white gloves on for an inspection and this room would score top marks. Fluffy white fresh towels, a good selection of coffee and tea facilities, zero marks on walls or carpet... Lovely big shiny shower, big comfy bed adorned with fresh crispy sheets, I'm unable to find any faults ... The wedding was great, tasty canapés , only one comment , would be good for staff to know exactly what they are serving , idilic surrounds/grounds , neatly kept.. Good seating areas outside. Pre lunch drinks in the drawing room was very relaxed , the main reception dinner - tables lovely set up and attentive staff, nothing was a problem...... The food, dare I say, was seriously scrumptious. Quick service , professional smart staff...all in all we had a lovely day...my only other comment would be, quite a few comments about the pricey drinks... We slept very well, the room as previously mentioned was just right...breakfast was good and whilst we arrived just as they where clearing up, they kindly accommodated us...nothing was a problem...

    5
    « Daughter wedding ?? »

    Would like to thank all staff members for making my daughters wedding so fantastic yesterday . The food was amazing and nothing was to much trouble .100% out of a 100 to all of you for make all of us so welcome in every way. Very clean and Beautiful grounds too

    5
    « Watch out for late discos »

    The check-in was very swift and efficient and I was given a room in the building next to the main hotel area. I was advised in advance of a disco ongoing until 1am and the receptionist had allocated the room to avoid any noise. With the window open it was possible to hear some disco noise but there was no noise with the window closed. The room was spotlessly clean and well appointed. The free Wifi worked very well although I did not use it to download any data. In the morning the breakfast was excellent with a wide variety of choice. The service at breakfast was very good.

    5
    « Lovely venue and rooms »

    We attended a family wedding at the weekend and chose to stay the night for convenience. The wedding venue was fabulous. The staff were very helpful and the food was so good. The room which we stayed in was so lovely. Quiet too, which I don't find very often at hotels. We had breakfast in the morning which was really nice too. A buffet type breakfast with hot or cold foods to choose from. Would highly recommend this as a wedding venue, a place to stay, or just for a meal out.

    3
    « Disappointing »

    This review relates only to the Mothering Sunday restaurant event that I attended today with my 2 sons and husband. Whilst the food was ok, the service, unfortunately wasn't. On arriving 15mins early for out 2pm table booking, we were happy to be directed to the hotel bar area as our table wasn't quite ready. Unfortunately there was no bar staff serving and despite ringing a bell (as the notice directed) still nobody turned up. The head waiter, who had directed us to the bar, eventually came in to take another customer's food order, saw we were waiting, so ended up serving behind the bar for us. We were seated at our table by 2:15, (we had no issue with that) and the waitress left us with the menu 'for 5 mins' to give us time to decide. By 2:40, despite trying to get various staff members attention, my husband had to go and ask someone to come and take our orders. Whilst 3 out of the four of us had finished our starters, one Son was still eating his. The fact that he was repeatedly putting his soup spoon into his mouth and back into the soup again clearly showed this, however we were still asked if we had finished! The main course was brought out, again as previously mentioned there was no issue with the food itself; it was all very nice and as expected. However only one mix dish of roast potatoes and vegetables were brought for the four of us, we were not asked if we required anything else and no additional gravy provided. Several times we tried to get the attention of staff to ask for more vegetables but was not successful. Desserts followed unremarkable, however when 3 waitresses come to clear away, 1 turn to the now vacated table to the side of us, picked up the left behind plant which was being given out to all Mothers, and plonked it in front of me and said 'this is for you'. There was no attempt to hide the fact I was being given a cast-off. Table duly cleared we then sat waiting for tea/coffee, eventually we were asked and empty cups were brought to the table. It's worth noting that by now there were only 3 tables left seated, yet no drinks were forthcoming. 10mins later, we were asked if our order had been taken, we advised it had but had not been received. Lukewarm tea was eventually brought for our consumption. At no time during the meal were we asked if everything was OK and upon paying and advising of our disappointment in the service, staff made little effort to offer their apologies. For a price of £25 per head, I would have expected a better service. Very disappointing and poorly organised.

    5
    « Very happy »

    Great stay great hotel. Very accommodating staff. Rooms were to an excellent standard and very comfy beds. We had hired mountain bikes with us that the hotel garaged for us with no hesitation. Breakfast was very nice and all prices were very reasonable will stay again next time we we passing.

    5
    « Brilliant Hotel »

    One of the better Best Westerns I've been to, comfy rooms, helpful staff. Was there for a weekend and had a really great time. The accommodation is warm and welcoming is well placed for local amenities. Definitely recommended.

    4
    « A comfy night in classic surroundings »

    I was very pleased with my room with nice furniture and elegant drapes. Importantly, it was all very clean and of a standard I would expect. The hotel is visually as described by others. The separate building housing the bedrooms were a potential difficulty for me, a single guest and a wheelchair user as there was no way I could punch in the key code, open the door and operate my chair to pass through. Staff however were very attentive and said to contact reception to be helped in and out. There are no officially designated accessible rooms at this hotel but for a short stay (I was there for just the one night) I could manage. Importantly, the room was big enough to get around in my wheelchair, and the ensuite had a low profile shower tray which suited my needs. The ensuite was very small so it would be no good for anyone who is full-time wheelchair dependent but, for me, its small dimensions meant there were plenty of surfaces for support. Some grab rails would have made me feel more secure and I don't understand why hotels cannot install the odd one stragically around showers and baths. Non-disabled people can slip too! And there are plenty of non-officially disabled people who have mobility problems. I am no longer allowed to drive because of my medical condition but had I been able to I would have driven and brought my own temporary suction grab rails to give some better security. My other gripe, not confined to this hotel, is the dim lighting. I know it's eco friendly, and I'm all for this, but I really do not see well in low light. Fortunately, I had remembered to take my new book-light with me which worked well for reading, but utterly useless when I tried to read a newspaper (kindly brought over by the receptionist from the lounge) and do a crossword. I don't eat breakfast so cannot comment on that but I did enjoy a lovely cup of tea later in the lounge later in the morning. I couldn't complain but then I probably don't drink my tea like most. As I drink it black, I don't like it too strong. I askedjust for Earl Grey with lemon and it was provided and I got it. I enjoyed my lunch in the restaurant there a little later without any complaint. Unfortunately, I've been a bit tardy in doing this review so I cannot recall exactly what I had, just that it was very nice and plentiful. Service was efficient and friendly. I don't know that I would have a need to stay here again but it is a lovely hotel. Just a shame the bedrooms are separate as it's not the best arrangement in bad weather but I can't see how this might be changed. A covered walkway for example, would detract from its classic country house style facade.

  • 5
    « Never lets me down »

    Fabulous stay again. Cannot fault this hotel. Always try to stay in best western but this one is my favourite. The place is spotless & very welcoming & makes me feel like I have experienced luxury. The hotel was very busy with 2 weddings on but the staff still made time to make me & my husband feel important. Very happy customer :)

    3
    « Comfortable Hotel did not use facilities »

    We stayed here as an overnight stop on the way North. It is about 10 miles off the A1 but was easily accessible. My rating is no reflection on what the hotel might be but we arrived late and left early so we did not use any of the facilities or services other than check in and did not eat there. The room was clean and comfortable but my wife found the bed a little uncomfortable. The room was spacious and warm and had all the usual facilities. The rooms are located in a separate building from the main reception/restaurant area so if you did use them and it was raining you needed an umbrella. It seemed mainly occupied for business and those working locally. There is plenty of parking available.

    4
    « Mostly good or better »

    We were visiting Retford to view a set of wheels, and decided to combine this with a light lunch that would not restrict our intake of some calorie laden pancakes later in the day. We were aware of the hotel but had not previously visited. It has an impressive entrance and a pleasant circular drive, a decent amount of good quality parking, and a welcoming exterior. Reception was effectively manned and we were promptly escorted to a generously room adjoining a similarly sized bar lounge that overlooks an extensive garden; we were invited to choose where we would like to sit. We ordered a pot of tea and, after perusing a bar style menu, a vegetable moussaka times two. The menus were clear and simple, but should be nearer to pristine (at least one had clearly been used a few times! As regular tea drinkers we usually enjoy our tea, but not this time ? the tea was based on one modest sized tea bag that produced a weak and very pale mixture that we didn't recognise, and was no match for our normal preferences, and not with the moussaka (nor presumably a cooked breakfast). On a warm day in summer, seated outside and nibbling a cucumber sandwich, it might work. The moussaka, served in hot cast iron serving bowls, was well presented on a rectangular plate together with some good quality salad and some crisped garlic bread ? we enjoyed it. The cutlery and crockery were faultless. More generally, the establishment is noticeably clean, bright yet traditional in style, and the staffs we interacted with were pleasant and able. The overall setup clearly proclaims its potential as a wedding venue. In conclusion, given that West Retford does most things to a good standard, it is unclear to us why it stumbles in providing a good cup of tea. Some customer choice in the tea bag/s to be used would be a good start.

    3
    « business »

    decent room, good parking, pleasant staff (once you cleared reception) but crikey was it cold. would not stay there in the winter again. What heating there was, was timer controlled by them. on the plus side a sympathetic member of staff did eventually bring us a fan heater, but it was too late by then, my wife sat huddled in a blanket.

    4
    « Evening stay over when working locally »

    Very nice food, decent clean room and comfortable bed. You can't really ask for much more at the price. We had a late evening meal which was fresh and tasty, and a few drinks in the very quiet bar only slightly marred by the next days' wedding party polishing late arrangements but hardly disturbing really.

    4
    « Great rooms comfy beds »

    Had a kingsize bed, very comfortable and quiet,nights sleep! Bathroom was small only downside was a small shallow bath, otherwise excellent. Hotel service was excellent and the hotel was well laid out.

    4
    « Summer Wedding Overnight Stay »

    Booked 2 rooms here last summer to attend a wedding, a double and a twin room. On arrival we were given 2 double rooms, didn't realise until we got to the rooms. Went back to reception and they rectified this immediately by offering us an extra single room, which was great. Lovely helpful staff. Great decor and a lovely meal for the wedding. Our rooms were smart and in an annex so very quiet away from the main hotel. Breakfast was of a high standard with lots of choice. Well worth staying, a very enjoyable couple of days.

    4
    « Sunday lunch »

    We decided to have a drive out and have lunch here, use to live in a local village and used this hotel and restaurant on a regular basis when we were children. Arrived it was very quiet, shown straight to the restaurant though like to have a drink in the bar first. There was one other two in restaurant so it lacked a bit of atmosphere though a small party arrived as we were finishing. Ordered from an extensive menu, plenty of choice which was nice to see. Waiter and waitress were very friendly - cannot fault them. The starters arrived very quickly and no complaints at all. Once eaten they were soon cleared and the mains arrived. I had asked for rare roast beef if possible, and the waiter made a point of saying they had cut into the middle of the joint to find the rarest piece. Which was kind of them and good service, as I tucked in I realised the only thing missing was a Yorkshire pudding, to be honest the waiter came across half way through and asked if everything was ok and I mentioned this and off he went to locate one, it had just been missed off. Easy mistake. Two soon arrived with a jug of gravy. Have to say the Yorkshire Pudds were far from the best, think they had been sat drying out for some time, and I almost regretted asking for them! I attempted to eat one but soon gave up. The beef on the other hand was so tender and certainly highly worth recommending. Deserts were from a fridge cabinet in the restaurant, cannot say it was the best cheesecake, came with a very very sweet compote - think cream would have been better. We had coffee served in the lounge which again was empty. Overall a nice meal, one or two points that do not get my 5th star, but would recommend and would certainly re-visit at some point and the staff really are very friendly and professional and would say they certainly earnt my 4th star.

    5
    « Best Christmas meal »

    Booked for a Christmas office party. Was a bit worried when we arrived & found there were several different party nights in separate rooms. No need to worry, once you find the party you booked in for it was straight to your waiting table. Drinks from the bar were easy to obtain with very little waiting. Round tables were well laid out & not cramped. Party poppers & balloons provided on every table including the long ones you blow up yourself & let go, these got the party started! Food was pre-ordered & arrived in reasonable time, very good quality, 3 courses with mince pies & tea/coffee. Main course was a carvery, well organised & the food was lovely I could not fault anything! So many venues fall down with the food quality & service at Christmas The Best Western excelled! With so many different rooms offering different dining/party experiences I have to hand it to them. The only thing that would have made things better is a larger dance area & the Disco starting a little earlier! I can imagine that weddings go well here!

    5
    « Very nice for what it is!! »

    I have no complaints about this hotel. It is not claiming to be super luxury or super cool but if you (like me) have to stay in the area then it is comfortable, clean, decent value, the staff are very polite and helpful and the food is OK. Enough said, a decent value well run hotel with lots of parking.

  • 4
    « Stunning »

    Attended a wedding here in the summer, A stunning little location, the rooms are outstanding quality. It didn't feel like I was in retford at all, I felt half the world away. It really was beutiful. Very clean and tidy, huge bed and lots of space, having not had lunch before the event I wanted to order room service, unfortunatly this is at limited time, it would be much nicer if it was available 24/7 but it's under standable that it isn't. Breakfast was lovely, the reception staff were delightful. I would certainly stop here again, but not with out reason.

    5
    « New Years Eve Celebration 2015/16 »

    Stunning Hotel well worth a visit. The rooms are large and very comfortable. We had a 5 Coarse meal on this visit and it was Excellently cooked. Couldn't fault it in any way. Cooked or un-cooked breakfast both were enough to set you on your way. Staff were all very friendly helpful and Professional. Thanks

    5
    « Great hotel »

    Very impressed with the room for the price paid. Friendly staff, good bar and restaurant. A continental breakfast delivered to the room at no extra cost!!! A short walk to the town centre. Really struggling to find something negative but a short walk from room to reception and bar is outside and might be an issue in bad weather.

    4
    « Ladies Christmas gathering »

    We had a lovely evening here for our annual Christmas gathering. The atmosphere was good the food was good. The wine and drinks are over priced. I would recommend this location for the Christmas party night

    4
    « Mixed Feelings about West Retford Hotel »

    Stayed one night. Lovely building, excellent staff, food was very good, service was great. We were allocated room 3 which is in a small row of cottages adjacent to the main road. Room was fine, well decorated, clean and spacious. The bed creaked at every movement. The window looked out to the kitchen, and a delivery vehicle reversed up to the window at 6.00 am. At 5.30 the lorries travelling along the main road were only 2 meters from the rear wall of the room and even though there is no window yet you could hear the rumbling quite clearly. The bathroom was fine and sparkling clean. Had a very good meal in the modern restaurant and an excellent breakfast. Would I stay again? yes if I was guaranteed to have a room other than in the cottages.

    5
    « Xmas fayre menu »

    Visited the restaurant yesterday for a meal , I was very pleased with the meal, starter main and desert was lovely all very tasty and hot. Service was very efficient, had a number of waiters/ waitresses they were all pleasant. I will definitely return in the future. Thank you.

    5
    « Large event »

    Well done for achieving well presented, well cooked food for a large event. Despite the fact that many people forget what they originally ordered! Wonderful setting and Excellent service from lovely staff, thank you.

    4
    « Christmas group meal »

    We had a lovely Lunch today . I was one of the group booking of 120. The staff were very helpful and attentive. I think this is the 3rd year we gave visited as a group and it gas been better each time.

    5
    « Fairytale Wedding »

    We recently had our wedding reception at The West Retford hotel and I can honestly say it was first class. Everything was perfect from the affordable package, the friendly staff, the hot delicious food and the spacious clean rooms. If we had to do it all again next week we wouldn't change a thing it was absolutely magical.

    5
    « Lovely weekend »

    Lovely room in the Georgian annexe which had just been refurbished. Spacious room with large ensuite - spotlessly clean. Dinner was excellent. Breakfast good but a bit too quick on the service - my food was on the table before I had chance to get my toast. Last time we stayed here it was all buffet style and I think that was better. Would certainly stay here again

  • 5
    « One night stay for business »

    I've stayed at this hotel several times. Staff are always very helpful, rooms are very comfortable and cleanliness is without question. Good location just a short walk into town for restaurants etc....I'd recommend this hotel.

    5
    « Murder Mystery Evening »

    Recently booked a table of 14 onto the hotels Murder Mystery Night, What a fab night we all thoroughly enjoyed the night The food was excellent the service was slick the entertainment was spot on all in all well done to the West Retford Hotel we will be back !!!

    5
    « Best Western Retford »

    Good stay and good value for money. The staff are very helpful and pleasant and the breakfast was excellent and comprehensive with Kippers and Smoked Haddock on the menu. The rooms were comfortable and quiet and it has its own car park which is free. The wifi is free as well. The location is very handy for the town and all the pubs and restaurants. I have stayed here a few times on business in the past and it has always been very good.

    5
    « Five star fantastic romantic weekend »

    Returning after several years and better than we remembered, we stayed in one of the cottages with a four poster bed and roll top bath in the bedroom.AMAZING! Loved it, room was immaculate, en-suite large shower exceptionally clean. Hotel was very clean and looked newly refurbished. Lady in reception was very friendly and helpful! Only down side was the wedding party that had spilled over into the bar area and whose children were RUNNING riot. Will definitely be returning ??

    4
    « Good stopover, would go again »

    What I particularly liked about this place were the helpful staff, and the cared for appearance with plenty of fresh decoration. We asked for a quiet room which we thought might be difficult on a Friday, but heard not a peep all night as we were in the bedroom wing about 40 yards from the front door, and our room was thoughtfully placed at the far end. This despite the fact the ballroom in the main building was full of different groups enjoying a 'Strictly' murder mystery night. At breakfast an elderly lady at the next table was feeling unwell and the staff could not have been more considerate. The night before we tried to find a restaurant in town but the only one we fancied was full so came back to the hotel and were very pleasantly surprised at the flexible choice of menus and standard of food - sea bream and excellent chips were cosily enjoyed in the bar lounge, whilst breakfast was in the modern airy orangery for a change of ambience. Apart from the bedroom wing corridor all seemed freshly decorated, including the main building, and our room was freshly and simply furnished with certain elegant touches. If one had to be picky, the lock to the bedroom wing was difficult to use and easily stuck, and the corridor needed redecorating, and our shower drain needed a clear out to cope with the amount of water from the shower, which I reported as how else are they going to find out? Fortunately we didn't need the room tv as reception was poor, and wifi was good and free.

    3
    « over rated »

    I stayed here as my normal hotel was full, bad move. considering this is a BW plus, i have to say I have stayed in far better BW standards, and in this area too. The room i was given ( considering i am top tier rewards member) was not as good as I would expect. There was no hotel info pack n the room, indicating restaurant times and menus. local places to visit etc. Yet they managed to put a glossy xmas 2015 menu and price guide on the desk!!! There was no main room light in proximity to the bed?it was the opposite side of the room!! The bathroom was cold provided with just a small towel heater. There was no tray in the shower to put your gel. razor etc on. The wifi may be free but tended to lag quite a bit. My membership complimentary news paper was not to be delivered to the room but a selection to be made available in reception. The bar staff were slow and far from courteous ( standing there in full view the bar maid went to took someone else's order before mine!! and at one point i was the only one there until the 2nd arrival ?.. and he apologised when I pointed this out to the barmaid, she didnt bat an eyelid!!!). I had to sign for everything I had and not open a tab Do you think I would consider staying here again?

    4
    « Business Short stay »

    I recommend this hotel for business people with specific dietary requirements and who need a comfortable base while away from home since the Wifi up grade the room signal is much improved and therefore a joy to use Women travelling alone can feel safe here

    5
    « A delight »

    Stayed here recently and the place is beautiful with stunning grounds. The breakfast staff especially were wonderful , Glynn was lovely and really made us feel at home and i will recommend to all my staff and friends on the basis of how she really went above and beyond, not just for us , but for everyone, she is a credit to the Best Western group Bravo ...

    4
    « Good value for a 1 night stay »

    We were a bit dubious when we saw that this is a "wedding" hotel with all the noise that goes along with that. After confirming with the hotel there were no weddings on we went ahead and booked. Our room was large and the bed was very comfortable. The bedroom and bathroom were spotless and there was good wifi reception in the room. They also have a good TV in the room. We didn't have breakfast so can't comment on that. We ate dinner in the bar and the food was fine.

    4
    « Be precise in what you book »

    We booked a double ground floor room as my wife is disabled - we had an email confirming this. When we arrived we found we were booked into an upstairs room, fortunately Jessica swapped room for us to a ground floor room but this is where I made a mistake by not being clear what was required. The room had a bath not a shower which wasn't possible for my wife to use. We should have tried to change again but as we'd unpacked we stayed where we were. The hotel was very good and all the staff were very friendly and helpful.

  • 5
    « A great stay »

    I had the pleasure of staying here for 5 nights whilst I was in Retford for a business course. Every member of staff I came into contact with was very friendly and helpful. My room was cleaned to a high standard everyday. I only had breakfast as I was out all day but the food was always well cooked and the staff always made you feel welcome. Highly recommend this hotel and hope to stay here again.

    2
    « £105 For 1 night »

    Not great check in staff off hand, room was in 'outer' building central heating iffy on/off extra heater provided in room but was broken. Personalised card left by cleaner asking for any points etc, no point filling it in dust in every corner cobwebs spiders behind tower heater if you looked hard enough you could of made a list but seeing as this was all missed thought any comments made may of been overlooked as well. Stayed in better Premier Inns £105 was a joke for a cold unloved room same lady on desk for check out rude simple as that wont stay again. On another note we as a family did hire the Orangery a few years ago for 50 + guests and the service provided was excellent along with buffet provided.

    5
    « What a cracker !! »

    This is one of the best of the groups hotels i have stayed in and i have travelled the length and breadth of the UK in the past 12 months both on business and pleasure. The staff were fantastic and apart from some lethargic waitress service it was fantastic and strongly recommended.

    5
    « Another super stay at this friendly hotel. »

    I have just enjoyed a three night stay at this lovely hotel. Great room, great food, friendly efficient staff who just couldn't do enough to help make your stay enjoyable. I will definitely stay here again.

    5
    « Marvelous »

    Tried to find a fault with this hotel. Spotless, good food and staff. Only a weekend stay but wished I had been there much longer. Wonderful setting for a wedding both inside and outside, Will make it longer next time.

    5
    « Fantastic »

    Amazing staff and service, they were able to accommodate our party of 12 after a terrible experience at Fred's . We were sat down altogether as a group within 10 mins of phoning and explaining our situation. They could not do enough. The food was fantastic too.

    4
    « Annual stay to attend antique Fairs »

    Lovely situation and very comfortable spacious bedrooms. Always a warm welcome from all staff. This year the food was exceptionally good congratulations to the chef. Nice to see that it still has a Gideon bible in the bedroom this was much appreciated as so many hotels are bowing to "political pressure" Thank you once again. Looking forward to next October D.V.

    5
    « Andrew Dent »

    Stayed here from June through to October. The welcome and professional service from Alice Easom was exceptional. The hotel and staff were excellent and highly recommended. Food was good. Rooms were pleasant and comfortable.

    4
    « A stand out choice in its location »

    The choice of hotel was driven by the need to find a comfortable hotel with a good restaurant and good motorway connection for an overnight stay roughly half way from Oxfordshire to the North Moors of Yorkshire, in an area of which I knew very little. Retford itself looked rather tired but this hotel met the criteria exactly surrounded by its own pleasant grounds. The restaurant, service and food were good, the bedroom, in the annexe, and bed were both large and comfortable and the ensuite clean. Lighting was dimmer than ideal but had we been staying a second night or more an extra standard light and table light would have resolved this. We unfortunately suffered noise in the night for a period from a very loud domestic from neighbours, in the corridor and the carpark but this eventually settled down and you would have to be very unlucky to meet such a situation on another visit. We would be happy to stay again when we next make the same trip.

    3
    « Nice hotel »

    I stayed here and it was a good stay with no issues. My room was one of the cottages at the side of the hotel and was well presented and clean. I had a goodnights sleep and would stay here again. The staff are helpful and polite.

  • 5
    « Last minute stay »

    A1 road closure resulted in unexpected overnight stay in Retford. Locals recommended Best Western. Good choice. Staff particulalry helpful and friendly. Breakfast very good. Excellent location. Hotel grounds and overall setting attractive. We would consider a longer stay.

    4
    « Nice place! »

    Lovely room, bed very comfortable, shower pressure awesome! Bar prices a little steep but I kind of expected that. Full English breakfast was really good and not in the slightest bit greasy. Loads of parking and friendly staff. 5 minutes walk from the centre of Retford. I'd definitely stay again!

 

Getting to the hotel ...

All directions
·From: The A1. Follow signs for Retford. The Best Western Plus West Retford Hotel is on the A638 immediately North of the town centre. ·From: The north. The Best Western Plus West Retford Hotel is on the left as you approach the town centre. ·From: The town centre. Follow signs for A638 Bawtry to the Best Western Plus West Retford Hotel.