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Best Western Plus Bentley Hotel & Spa, Lincoln

Newark Road, South Hykeham, LN6 9NH, Lincoln, Great Britain - See on a map
Best Western Plus Bentley Hotel & Spa - bentley hotel grounds and hotel The Best Western Plus Bentley Hotel & Spa is ideally located in the center of Lincoln. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy a leisurely stay in Lincoln at Best Western Plus Bentley Hotel & Spa - privately owned and lovingly maintained for three generations. This Best Western hotel is proud to provide the finest personal service and most enviable location, just 15 minutes from Lincoln city center. So, you’ll be in safe hands whether you are visiting for business or coming to see Lincoln's beautiful and historic cathedral and castle, and their extensive grounds. You’ll also have full access to the hotel’s fully equipped gym, indoor swimming pool and state of the art beauty spa…bliss! Comfortable rooms, state of the art conference facilities and of course excellent leisure facilities all make the hotel a great place to work, rest and play. Whether you need working desks and Wi-Fi for your business break, or easy access to local attractions for a family holiday, you’ll find it all! Maintaining high brand standards and excellence in quality is second nature to the Best Western Plus Bentley Hotel & Spa in Lincoln.

Best Western Plus

Bentley Hotel & Spa

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Steam bath
    Steam bath
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2021
 
Travelers_Choice 2020
 
based on 1155 guest reviews
NOTE ISSUED
Excellent
619
Very Good
316
Average
125
Poor
55
Terrible
40
REFER TO NOTICE
Business Business
214
Couples Couples
424
Family Family
208
Friends getaway Friends getaway
119
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Shabby hotel that needs a refurbishment"

1
User 16/05/2022

To call this a spa hotel is a joke. Took my girlfriend there for a treat and was embarrassed by how shabby it was and would not recommend to anyone unless you like travel lodge standards. Hotel requires a total refurbishment. The only positive was the bed was comfortable

"Ok for a quick stop."

3
Gmoore2501, Boston, United Kingdom 08/05/2022

Stayed here for a one night stay. Staff were all friendly and first impression are quite grand. However the finer details are starting to look a little tired around the edges. The room is ok. Clean and presentable. However the air con didn't work so has to sleep with the window open so some outside Noise was heard, also the heated towel rail did not work. The safe was also locked and closed so we're unable to store any valuables we had. We were at a local wedding in the City and arrived back to our room about 1am to the alarm clock going which had we been in the room might of been a surprise or annoying to any guests next door. Although we did sleep well we did awake to some noise from upstairs and the corridor. Cannot talk about any leisure facilities or food as we did it use. We paid 81 for our room and looking back maybe was a little steep, I stay at many hotels and was surprised to have to sign a no smoking in room acceptance on check in.

"Didn't stay the night - had to move hotels"

1
User 02/05/2022

Arrived at the hotel and asked about an upgrade, paid to upgrade to an "executive" room. The room was dated, splash marks on walls, ripped cover on ironing board which is attached to the wall, sofa not great and alarm clock in the room that's about 20 years old! On looking around the room one of the cups wasn't clean, brown and sticky on the inside and the bathroom floor had little curly hairs on it, clearly the room hadn't been cleaned properly. Took the cup to reception and asked for a clean one, was told the one I took down "wasn't that bad". Decided to overlook these points and head to the gym and pool. Gym old and tired, equipment damaged and then jacuzzi was closed prior to us being able to go into the pool, enough was enough, asked for full refund and left the hotel, I would not have been able to stop in this hotel and relax. I was made aware a refurb is due with new owners, let's hope they give this place the money and attention it so desperately needs!

"Overnight"

5
thomas0328, Oxfordshire, United Kingdom 25/04/2022

Clean comfortable room and good value, everything there just what I needed for the night. Did not use any facilities as we had a family event to attend. Car Park is ample and being near the A46 a plus side.

Bentley Hotel, Revenue Management at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review of your stay with us. We hope to welcome you back in the near future

"A pleasant stay"

4
Simplegirl1, Scunthorpe, United Kingdom 25/04/2022

Found the hotel to be very clean, fairly modern & the staff were professional, polite & informative. The Spa is owned independently now & I wasn't aware when I booked my treatments if the 15% hotel guest discount available. Kicking myself!! The spa facilities are great by the way. As are the leisure facilities, although a little worn in places. Very quiet when I went, which made it all the more enjoyable. Will stay again.

"One night stay"

5
gingerwanderer, Leven, United Kingdom 12/04/2022

Excellent value for money would stay again. The bar food looked good, we Only had onion rings which were better than average and breakfast had a good selection. We would definitely stay again if we were in the area.

"nice place pleasant atmosphere"

4
User 07/04/2022

Great well connected location. Good parking. Nice rooms, very comfy beds (top marks for that) very good restaurant with good service. I made a boring choose (fish and chips) but fresh fish and soo well cooked and presented

"Very comfy bed, clean room, good service and enjoyable breakfast"

5
David D, Coleford, United Kingdom 21/03/2022

My stay at the hotel was enjoyable, especially after a hard day at work. My room was clean and presentable and the bed was extremely comfy giving me a good nights rest, making it a struggle to get up in the morning. The power shower was incredible, certainty one of the best showers I have had in decades!!! Breakfast was tasty and enjoyable. The service I received was of a high standard and am grateful for it. I would have no hesitation in revisiting this hotel again

"Evening Meal"

2
User 13/03/2022

Our family of 6 had a less than perfect meal. We waited for over an hour and a half to receive our food, one meal came out a good 20minutes after the rest. My meal had raw roast potatoes and cauliflower and was swimming watery gravy. My nephew was given the wrong meal to the one that he had ordered. We had to ask three times for our drinks, and a jug of water was supplied, but no glasses came with it. My nephew also had to ask for a steak knife, which eventually arrived. For this class of restaurant, the meals and service provided were well below par

"Disappointing family meal"

2
Johnles, Newark-on-Trent, United Kingdom 13/03/2022

Planed a family birthday meal at this venue. We were seated ok and perused the menu, got a sense from the waiters of inexperience amongst them. Eventually we ordered our meals and drinks, 1/2 an hour later, we were still waiting for our drinks. We managed to attract the attention of another waiter and he was somewhat surprised we hadn't received them and said he would chase them up. Three times we asked where the drinks were, still nothing. Eventually after almost an hour they arrived along with some of our meals one of which we didn't order which was (steak, that was over cooked) but accepted due to the long wait. One of our party hadn't received their meal, it was in the kitchen, they had forgotten to bring it out. “The roast of the day” which included raw cauliflower and raw, roasted potatoes! We declined sweets fearing the worst. We did complain and were told due to staffing issues regarding Covid , this was the reason for our experience and we were given a reduction to our bill. Not sure how that affected the chef's ability to cook vegetables. So disappointing

"Refreshing Break"

5
User 28/02/2022

Had the most refreshing break at The Bentley. Sophie checked me in and made sure from that moment on that I was extremely well looked after. Although the decor was dated, my room was most luxurious with a jacuzzi bath, a most comfortable bed and high quality furnishings. I enjoyed an evening swim before coming back to settle down for the night. Check out time was a most civilised 11am so I had plenty of time to collect my thoughts and enjoy a leisurely morning. The planned refurbishment will make a huge difference to the look of the hotel - in the meantime, the care and concern of staff like Sophie make it a first class place to stay.

"Comfortable stay, but facilities not available as advertised"

3
MrsCleaver2004, Chelmsford, United Kingdom 20/02/2022

Unfortunately due our overnight stay their was issue with the kitchen, so menu options were limited. Luckily we had a big lunch on route, so this was not too much of an issue. We chose the Bentley Hotel due to having a indoor pool, but the children only got to use the pool in the afternoon once we checked in. We had planned to swim again in the morning as advertised would be open from 8am, but due to maintenance was not available until 9:30, by this time we were looking to have breakfast and check out. So had 2 disappointed children, who's disappointment grew as the buffet breakfast was then cold.

"Not happy"

2
Gee999666, king's lynn 15/02/2022

Where to start. Well let me start by saying the people that work there were lovely. Unfortunately the room wasn't. It was freezing cold on arrival and took 6 hours to warm up and in the morning the hotel boiler had broken so no shower. After a night out before one was a bit smelly and remained that way till I got home. I had planned to go shopping in the city centre but went home early because I didn't want to go shopping feeling dirty and smelly. Guests were getting the night refunded but not me. Because I booked through hotels.com ( Expedia) I was not entitled to a refund. Offered me a breakfast. Wow!! I declined as why would I go into a restaurant not having a shower. So all in all a wasted weekend. I would also like to add don't use hotels. Com as my review which got submitted got rejected. Can't stand the criticism huh? My post was well within their guidelines and when I clicked the link to re submit another it said I could not as already had made one. Nice. So only good reviews allowed. Also while I'm on the subject be wary of Tesco vouchers not refundable or transferable as I found out when my friends wedding got cancelled and I did not need to use the hotel. Hotels.com lied I would get a refund from Tesco. Obviously I have no proof on the webchat I had with a Columbian woman who told me that but I bet it's somewhere.

"Great spa facilities, horrible table service"

2
User 12/02/2022

Came here to relax and to celebrate the Valentine's Day. Pool was great, they also have a jacuzzi, sauna and steam room. However in the evening we went to their Martini bar for dinner. They let everyone eat in their restaurant. Service was very slow, it took them ages to bring an orange juice after we've finished the initial drinks and main. Then we asked if we can have a dessert. Again after 30 minutes they came with the menu and after 20 more minutes one of the waitresses asked us if we're ok so we could finally order the dessert. These came briefly fast however when we've asked if we can put the food on the room and pay the next day on check out we've been told that this is possible so the first waiter went to pick up the bill. Then the second waiter came to tell us we can not put it on the room so we have to pay now. Whilst waiting (again) we heard a third waiter offering the option to put the bill on their room to the table next to us. That's when we've asked why we've been told different things. In the end they have managed to put our bill on the room. We will be back because we loved the spa facilities but we won't eat here again. Spending 3 hours to eat one starter, main course and dessert is too much time wasted.

"amazing hotel"

5
lancemorton, Hinckley, United Kingdom 07/02/2022

this hotel is a 4 star but the staff make it feel like a 5 star the hotel is always spotless and the pool is so relaxing. only fault i could say is the breakfast for children could be improved. look forward to my next stay

"Great staff"

4
A1Mark, Peterborough, United Kingdom 07/02/2022

A property that is ok value for money, any issues that we had were dealt with efficiently by the friendly staff who made our stay. The bar area is a nice place to relax and the breakfast is really good, well cooked foods d loads of it.

"Lovely weekend break"

5
User 02/02/2022

Lovely friendly 2 night stay, staff could not be more helpful. Rooms big and comfortable. Lovely breakfast with plenty of choice. Plenty of parking. Well equipped gym and swimming pool that does not require pre booking.

"Good value"

4
User 31/01/2022

Leisure birthday break. Reception, Spa, Gym and room were all great. Only the evening meal prevented 5/5 - food good, but drinks overpriced and service poor. Didn't try breakfast the following morning

"Average at Best"

3
Katrina_D24, Sheffield, United Kingdom 30/01/2022

The rooms are very tired and are in need of a refurb. My husband and I stayed for 2 nights and due to covid they were not coming round to put fresh towels or replenish the rooms. They also did not provide bath robes due to covid but I'm not sure why they are any different to a towel surely they would just get washed after our stay. I had to ring several times for clean mugs, more drink sachets, more clean towels, more toilet roll etc and don't get me wrong the staff were very helpful and always brought what we needed but would it not make sense to have the right amount of stuff for the required days so we didn't have to keep pestering the staff. The bed was horrendous, very uncomfortable and the pillows were so big your neck was always tilted so high in the bed, I woke many times in the 2 nights I was there. The heating in the room was not sufficient (again granted staff brought an electric heater) but the heating did not work at all in the bathroom and the room would have been freezing without the electric heater. The shower pressure was ridiculous it drenched the entire bathroom I've never known a pressure like it and it wouldn't change at all and like I say I had to put towels all over the floor to stop it from drenching it. I have given a 3 star because the staff were helpful but I wouldn't look to stay at this hotel again without a refurb. We did use the pool facilities once but again they are tired and could do with a refurbishment. Unfortunately I will not be looking to stay at this hotel again.

"Pillow fight"

5
thegreenteam12, Grimsby, United Kingdom 29/01/2022

Really cant fault this hotel. Staff were lovely, service was great, food in restaurant was brilliant & very reasonably priced too. Chain pubs nearby but glad we stayed in the hotel as I'm sure the food was of a superior quality & good value. Only issue were the spring loaded pillows, they just didn't want to squash

"Horrendous establishment"

1
User 21/01/2022

The place is dated by at least 40 years, has no clean open spaces, a tight atmospheric-less bar, dreadful restaurant with the least diverse menu I've ever seen (egg and chips, steak and chips, bigger steak and chips, gammon and chips) the room was characterless, the staff unhelpful and rude and they have a plaque on the wall with the cheek to suggest the price of a single room is £100+

"Poor Christmas meal"

5
Rosemary M, Lincoln, United Kingdom 25/12/2021

Went for our Christmas lunch felt very safe staff very nice and the starter and sweet but not worth the £63 poor selection of vegetables and cold and some hard even wouldn't go for Sunday lunch definitely felt like it was all cut backs

"Weekend visiting family"

3
animal80, deal 20/12/2021

Hotel was clean but needs a bit of updating ,the staff were very pleasant and helpful,food was ok and bar prices ok ,we didn't use the pool and gym but we have in previous visits and was ok ,I would happily stay at the Bentley again

"Rooms very dated - food terrible"

2
DebbieW735, Malaga, Spain 19/12/2021

Ok first the absolute positive about this hotel. That is the receptionist monika she is absolutely lovely! That is the only reason I gave two stars instead of one. I booked a standard room for four nights and on arrival found the room to be a bit stuffy and musty, she immediately upgraded me to the executive room. I cannot fault her on this at all. She absolutely acted in a very professional way and did her best in what I can only describe as the best of a bad bunch of rooms. For the price the quality is pretty bad. The new room was better but still had a slight musty smell and the bath had bad rusty stains and the tiles had stains in the grout. That was acceptable but still a little disappointing for the price paid. All would have been well apart from the fact we for-fitted a pub meal as we thought the restaurant at the hotel would be better quality. What a disappointment! We order gammon and twice cooked chips and fresh scampi and twice cooked chips. What we got were frozen chips and frozen scampi. No problem sent it back and told them to take it off the bill. However then a lady (not sure who) came over and tried to justify the bad food (even trying to say the frozen chips were twice cooked ….. so what does that mean? But worse that that continued by blaming it on covid and problems with supply. We are talking potatoes here !! We are in Lincolnshire! Potatoes are in abundance! They just need peeling and cooking. Staff shortages and lack of supplies! Come on its chips!! Anyway I said I didn't want to argue please just deduct it off the bill. I went to bed hungry. The swimming pool water was clean and it is a good warm pool. However there are broken tiles on the pool surround which running a private rental in spain - I would not get away with this. The changing rooms again are dated and the water in the showers takes an age to get warm. Worse thing though was I went for a fairly early morning swim on the second day and the bin in the changing room was half full, no lid and a used sanitary towel in plain view!! Come on guys you can do better than that! Well circumstances were that in the end because of a work commitment we only ended up staying two nights. But to be honest it was enough. This hotel has good potential but it needs a big financial injection of cash to bring it up to standard to justify the amount they charge.

"RECENT STAY 10/13 DECEMBER"

5
Frank H, Derbyshire, United Kingdom 14/12/2021

Overall excellent value for money . From booking in to checking out we could not fault the hotel staff , fantastic , especially at breakfast. Taster meals especially at breakfast . good choice of menu nd excellent sized roms

"Very poor service"

1
Pamelahuggett, Folkestone, United Kingdom 08/12/2021

Five friends met here for Sunday Lunch about a month ago, the food on the carvery looked very inviting, however, it was only warm and not anywhere near hot. We were served at the table with two large gravy boats of gravy which were also only Luke warm. We called the chef who was carving the meat to our table and he just shrugged his shoulders and said he would check it but did not offer to change any of our food. After about an hour one member had to find someone to serve us with a dessert and coffee. Due to the length of time we opted for just the coffee, no order was taken and one person wanted tea which was brought to us when asked with a rude comment, you only asked for coffee, the coffee was very strong, not hot and served with cold milk. Had an order been taken we would have had different coffee or at least hot milk. We complained on our treatment to the duty manager who also had a bad attitude and the worst part of this our complaints email and letter have been ignored. If you like tepid food it is the place to go, the food itself was fine. The couldn't care less attitude is unacceptable. We have been to the Bentley in the past on numerous occasions, for meals and events always very good, now none in this party will be going again in the future.

"Okay but overpriced..."

3
Blacktiger1050, Norwich, United Kingdom 07/12/2021

Agree with most reviews that this hotel is dated and a bit soulless, but it was clean, comfortable and the breakfast was okay. However be warned, our room was next to the A46 so sleep was constantly disrupted by traffic noise, which we didn't appreciate at all. Why build bedrooms 10 metres from a busy main road??? Not value for money at £170 for a room only deal - but then it was the Christmas Market so that's a green light to whack up prices!

"90 th birthday meal"

2
Quest20531430170, Lincoln, United Kingdom 06/12/2021

We had a family 90 th birthday meal . They was 22 of us .we only had two members of staff serving the food and drinks . All the food as not served all together from the starters and the main meal and dessert .and some of the food was cold . We had no heating on in the room . Very cold room .

"Very good"

5
Anna P, Chipping Ongar, United Kingdom 05/12/2021

Weekend to visit the Christmas market. Hotel staff excellent, welcoming and ready to cater for all our every need. We had the Carole suite. It was large, clean and tidy and the bed very comfy. The swimming pool and facilities were excellent and just right. The food and service was efficient and freshly cooked. One comment is the hotel has a 90s feel to it which could be saved by removing all the dreadful canvas art work which just does nothing to enhance the decor! All in all a very good weekend despite not being able to get to the Christmas market due to the extremely muddy conditions. Perhaps the hotel could consider a shuttle bus to the market in future.

"Disappointed"

2
User 04/12/2021

Not a 4 star!! Very tired and needs updating. Under staffed but they did their very best in the circumstances. Service was very slow and a few people got fed up with waiting and walked out. The martini bar is most unwelcoming and has no ambience. It could do with a little music!! We were next to a very busy A road which was so noisy and maybe this should be mentioned in the hotel details, so that people can at least request a quiet room. Only one storage heater in the room that needed to be turned up to 30 degrees to throw out any heat. We paid £200 for a room only, one night stay and to be honest, we expected something so much better. Would have been better at a Travelodge! Unfortunately will not be returning

"Disappointing stay"

1
Pitacus, Lincoln, United Kingdom 28/11/2021

We regularly use this hotel as a venue for our functions but sadly, standards have nose-dived since our last stay. Every part of the hotel that we visited looked jaded and run-down, Our room was dirty and contained four empty bottles left by the previous occupants. Staff were not wearing masks, despite signage requesting hotel guests to wear one. The meal at our function was good but service was painfully slow. * The breakfast was a joke. A single standard domestic toaster was provided for over 100 guests leading to long queues. Food at the breakfast was swimming in grease and was, at best, luke-warm. The plates had not been warmed and the first four plates that I took from the stack were dirty. When I went for my own meal there were no eggs, no beans, and no bacon, two of these empty serving containers were not replaced for over thirty minutes. We shall be looking for a different venue next year!

"really disappointed"

1
User 27/11/2021

having stayed for the first time at a best western in northumberland earlier this year and having such a wonderful experience there i was really looking forward to a couple of nights away with my partner for my birthday in lincoln at another "plus" best western. i was so disappointed, the lobby looks like a cheap motel, very much reminded us of Crossroads, the decor was old, tacky and cheap. the hotel was full of work men, the bar felt unwelcoming, our room was 10ft away from a very busy A road with articulated lorries speeding past the window all day and night, the curtains didn't even block out the light. i was so tired at 5am i went to reception to complain. the heating only worked on full, the bathroom was dirty. the breakfast was really poor, i could finish it and we only ate it on the first morning. extremely expensive for what we actually got and not as described. a cheap travel lodge would have been far cheaper, cleaner and would have felt more of a celebration than this.

"Good over night stop"

5
408cherylc, Watford, United Kingdom 20/11/2021

Friendly staff, good service and nice food. The reception area had flowers and the receptionist were all lovely. The bridal suite was nice but needs updating, no bath Robe , slippers or bottled water, which I would have expected , the room is big with a four poster bed. We had drinks in the bar and the service was good even though the bar staff were extremely busy, food in the restaurant was good and plenty of choice, we enjoyed the cooked breakfast, I asked for egg alternatives and that was no problem.

"Great Staff, Great Food"

5
RolandChelsea, Herne Bay, United Kingdom 17/11/2021

When visiting friends in Lincolnshire we stayed here, big car park on arrival, staff at reception very helpful, we were given a free upgrade in to a lovely suite. Meals were always well cooked and very good value, the staff are so hard working, but always very friendly. Pool and spa were nice, but needs a little TLC, but don't we all after the last 2 yrs. We would definitely stay here again when we visit.

"Clean respectable hotel"

3
countryside-watch, Stamford, United Kingdom 14/11/2021

Comfortable hotel requested quiet room which was carried out. Hotel could do with a bit of flourish to personalise it, and it is a £12.00 there and £17.00 back distance by taxi to the centre of Lincoln. Swimming pool excellent.

"Fine for what it was"

3
User 04/11/2021

We wanted a hotel near Lincoln for a restful family stay. It was all those things (well not that near Lincoln - cathedral etc - but I should have read the map better!). Check in was confused, some parts of hotel a bit dated, but rooms fine, breakie had breakie things and pool was okay if a bit crowded. It was all "fine" but felt a little bit overpriced for what it was.

"Hope new owners renovate, stuck in a time warp"

2
CelesteStar20, Northamptonshire, United Kingdom 30/10/2021

The hotel has recently been taken over. Hopefully they upgrade and decorate. The hotel is in desperate need of a facelift. Everything about it feels old fashioned. The decor, the bathroom fittings, bed linen and general decoration. The room was a nice size and clean but very dated. The spa and pool area is very tired with tiles missing and small changing areas. The note plastered on the wall about it being closed during lunch for the staff to have a break is verging on rude with the exclamation mark and bold letters. Get a more professional sign that doesn't make people feel they should grateful you could just state opening hours. The bed was really comfortable. The thing I was most disappointed with was breakfast. It was the worst tasting breakfast I've ever had in a hotel. No choice of milk just semi, only tea and coffee served, raw bacon. I overheard someone asking for vegetarian options (pretty standard these days) if not offered as standard signage should be made clear it can be asked for. All served on a counter that's so hot it's dangerous to hold the serving tongs although they do have a sign to advise this. Cold crossaints and no other pastries. I hope the hotel gets the attention it needs from the new owners. Good luck it has great potential.

Sarah Smith, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
We are on it we have started to sort thins out, but the hotel isn't that bad it clean warm and friendly and the team are great thanks Jo

"2 special occasions"

1
User 29/10/2021

Have twice been to very special occasion here and been left very let down. The majority of the staff are lazy, unhelpful and rude. The floor on the second occasion was sticky to walk on, in a cold room and it took 20 minutes before even drinks where offered. The meals where thrown in front of you by a very aborted, un smiling dark haired waitress. The blonde hair old one was wonderful and should be manager. Meals where all different sizes , gluten free ones where put on plates that had gluten on them. On second occasion the manager arrived at the end after asking for the bill , stood in the corner and announced that they could only supply 1 bill for everything for over 25 people. Wasnt able to or want to explain why or help in any way and left. This was then taken to main reception ,where the said manger was even worse and again the same lovely blonde haired waitress came to the rescue. If you have a food allergy do not touch this place unless you want to leave in an ambulance, or with covid as no face masked where worn, accept the manager which was why we couldn't understand him according to him!

Sarah Smith, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Well what can i say, Your comments about the team are total untrue, I could write a long explanation of why you are such a rude person, but i wont. it is a real shame that you choose to be such a dysfunctional, full of self importance, when other human beings have to tolerate such demanding behaviour, you should have stayed in lock down try smiling a tad more, don't book a function for twenty five person and then ask them all the guest to pay for them self's at the end of the meal, as this will Couse confusion and dismay regards JO Jo Black

"poor service"

2
User 27/10/2021

booked l night for my grandson and partner who was 21 that day, made a long journey to the hotel , and asked them to put banner on the bed and cake and cake topper on the table as a surprise, they did manage the cake still in box no knife and banners and cake topper have never turned up , they just couldn't be bothered , very disappointed

Sarah Smith, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Hi dianneparrinder I ill find out why they didn't do this, they would not take cake out of packing, as this would not be hygienic I am sorry there was no banners. i will ask what happened. who did you give them to ??? Jo

"Expensive if you only want a room for the night! "

3
Odyssey782850, Birmingham, United Kingdom 24/10/2021

Last minute booking via booking.com. All other hotels in Lincoln centre unavailable or over £100. 7 miles outside Lincoln. (Tip - if you want a taxi to take you into Lincoln from this hotel book 5 hours earlier - yes seriously!!! ). Adequate room, clean, tidy. Didn't use facilities so can't comment. Literally a base to visit Uni student in City centre.

"Disappointing & let down"

2
User 22/10/2021

I booked this hotel for our 24th wedding anniversary, having been many times before. It is a 2 hour journey from where we live but what I like most is the fabulous restaurant, or so I thought. On the journey here today all I could think about was what would be on offer in the restaurant tonight as it normally offers very different culinary delights. I had checked the website before booking & checked it again in our room on arrival. When we entered the Jewels restaurant we were given a menu which was basically pub grub. I asked the waitress if they had another menu & she said things had changed since Covid & this was the only menu they now offer. If I hadn't already had a drink, I would have walked out & gone elsewhere. The food was actually very tasty but I do not expect to eat Lasagne for a special occasion. We have some excellent restaurants at home but thought this would have been a nice treat. If the website had mentioned things had changed I would never have booked this but the website actually gave a sample menu which doesn't exist. Best Western (or owners) you need to get your act together & advertise what is actually available. I could have stayed at a Premier Inn & been offered the same for less money. Obviously I will not be visiting this hotel again & I do not want a patronising reply from Carole Wootton as I have seen previously on other people's comments.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
So sorry . But I am no longer the owner Carole Wootton

"Weekend break"

4
Rachel R, Bristol, United Kingdom 29/09/2021

We chose this hotel as it had a spa for our weekend away. The hotel is very clean, the food is excellent and the staff are very friendly. Its s good base to visit the area. There is a very busy road along side the hotel however this wasn't an issue. I would say it was definitely value for money even though in some area's it could do with a little updating.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review . We are delighted you had a good break . The team are always friendly and we couldn't ask for more loyalty in this difficult time for hospitality, so your comments are very welcome .

"What you see is what you get!"

5
davidkZ980ZP, Faversham, United Kingdom 15/09/2021

Needed a place to crash for the night after a long drive and a trade show. The hotel is a little dated but eveything is solid and clean. Staff were accomodating. Breakfast was excellent – 10/10 full English and a bucket of coffee. Plenty of parking. 10min drive from Lincoln if you're that was inclined. Would happily stay again.

"Lovely hotel"

5
amandahall33, Worksop, United Kingdom 13/09/2021

This is the second time staying at this hotel. The staff are so professional and pleasant. Beautiful and clean hotel and nothing is too much trouble. The pool, jacuzzi and sauna are so nice and relaxing.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
A big thank you for your great comments. Please stay again .

"Another disappointing Best Western hotel experience"

2
Ladlor, Rochford, United Kingdom 13/09/2021

Having had a terrible experience previously at the truly awful Best Western in Boroughbridge, I was reluctant to book another BW but took a chance as this one was conveniently located. In the main it was an average stay. The staff were generally subdued with customer relations skills lacking which clearly needs to be addressed urgently by BW management. The bar area was all indoors but the aircon temperature made it uncomfortably cold to sit there so I ended up sitting in the lobby. The restaurant was a better experience with pleasant food and atmosphere and the staff seemed a little more relaxed in that environment. My main gripe was with the room which whilst clean and nicely decorated was right next to the A46. I don't mind a little traffic noise but the room was too hot to sleep without some fresh air and the road noise too loud to sleep through. I therefore tried the old,clunky aircon unit which made a noise similar to a generator so again impossible to sleep through. Finally the pillows were so hard with no bounce at all and like sleeping with your head on concrete which was a shame as the bed was really comfortable otherwise. The hotel was full so I couldn't change rooms. A positive was that the TV was stuck on subtitles which I tried to remedy but couldn't so I called reception and a nice professional man came and sorted it out quickly and efficiently. Overall Best Western really need to sit up and take notice of customer expectations these days. Other chains are eclipsing them for both service and comfort.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us some good some not so good . One comment you made I didn't quite understand , the bar area was all indoors ? We do have a pillow menu to choose any type you wish .I'm pleased the food was to your liking chef will be pleased .

"Disappointing."

1
User 08/09/2021

This hotel is very outdated and poor standards. The food is low quality with very slow service. I ate on the evening of arrival but did not stay for food the second night despite a food allowance. Would rather pay for something decent than eat oily cold undercooked food on an allowance. The room I stayed in was next to a very busy road. Honestly my overall stay was very poor and disappointing. Think some renovations are desperately in order.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to comment on our location ,food and service . Obviously you didn't like any of your time with us , perhaps next time you need an overnight stay you should look at a map before booking any accommodation. If you had asked us we would have moved you to a quiet room . Why wait . As for your food sorry I really do have to disagree . Why didn't you send it back ? Complain at the time,not days afterwards any problems can then be rectified . I hope your day improves

"Fine but soulless"

3
Steven P, Colchester, United Kingdom 06/09/2021

Large room (lots of wasted space), good buffet breakfast, aircon not working (not reported as middle of night), hotel could do with updating looks wise. In general good but very soulless and generic hotel.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your generic review on the hotel . Sometimes one just can't win . You have a large room & it's wasted space . Another client decides a room is too small . What can we do to please every one? I'm so pleased you enjoyed your breakfast . Best wishes from a lost soul .

"Really good"

5
Natalia1806, Liverpool, United Kingdom 31/08/2021

Staff were masked, and could not have been more helpful and friendly. The pool was wonderful - the frst time we'd swum since the lockdowns began. We had room service for both dinner and breakfast, at no extra charge because ofthe pandemic, and we really appreciated this small touch to make our stay less stressful. Both meals were great. I cannot think of a reason why we would stay in this particular area again, but if we did, this is the place I would book.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your kind review on us .Such a boost to us all in such difficult times . To know that you were stress free & enjoyed your meals and all our amenities means we are doing something right for our customers . The team have really appreciated your comments . Kind regards Carole

"Awful"

1
Disgruntled_Guest21, Lincoln, United Kingdom 31/08/2021

My wife and I stayed here in August and first impressions were not great from the unkempt car park and out out yndoor areas to the duty managers arguing in front of us because the room wasn't ready, this being 2 hours after the time we were told we could check in, this resulted in a half hour wait in reception with all our luggage whilst the room was prepared, we noticed this seemed to be normal and most the rooms were still being cleaned and prepared meaning other people would also have to wait for rooms. Once we eventually got into the room we left our bags and went out for the evening, it was late when we arrived back so we did not discover until the morning that, we were meant to pre order breakfast (should have been told this at check in) so we didn't get anything to eat, and that several facilities in the room did not work so we couldn't get a proper wash, the decor was dated and dingy in the room and communal areas weren't much better with all the corridors having marks and scuffs on the walls. We couldn't even access the "superfast" WiFi as it was very hit and miss throughout the hotel and when it did connect it was either without Internet or lost signal and instantly disconnected again. Overall we would rate this on a par with a backstreet hostel and not an upmarket hotel and would not be staying here again. Based on this experience we will not be using any other best western establishments in the future.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to write your review and we are sorry that not everything was to your satisfaction during your recent stay. We do keep a diary of when guests report issues to the reception team but cannot find anything that would appear to relate to your stay - if anything is reported to the hotel we will do our utmost to rectify the matter to the guest's satisfaction. Due to the restrictions brought in by the pandemic our method of operating changed as required but is slowly returning to "normal". This return to normal, however, has been hampered by shortages in a number of areas - staffing being the most serious. We are not using this as an excuse, merely explaining the problems, not only ourselves but our suppliers are struggling to overcome. For example our laundry company is struggling with drivers to deliver our linen, it arrives late and causes us to be late servicing the rooms. Thank you for your feedback, we will use it in the constructive manner it is intended and with the perspective necessary.

"Disappointed"

3
Curious48920341629, Leeds, United Kingdom 29/08/2021

So underwhelmed by our experience. The hotel is neat and tidy and the rooms have basic essentials you would find in any 3 star hotel. The swimming pool, sauna and gym was good But they are a basic council leisure centre standard than a 5 star hotel. The WIFI was so slow at times it was annoying. The evening food at the restaurant was quite poor. Service took a long time. The tomato soup tasted exactly the same as the tomato base used for the pasta we ordered. The prawn crackers were soft and soggy with oil. Breakfast had a lot of options with croissants , muffins etc but they all were basic supermarket quality. Sausages were good but very salty. My other half booked this place for the convenience, pool and sauna. For 135 pounds and for a 5 star hotel it was disappointing.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . I'm sorry you didn't find us up to the high standard you required. A point I must make is actually we are not a 5 * hotel . I will pass on your remarks over the food to our head chef . Personally we think his food is excellent . If service took a time I'm sorry we either carry on & do our very best or close the doors as many others have had to do.Staff shortages are horrendous & I think under these circumstances the staff we have are doing a great job. if you have to wait a little while is it really so dire? Please have a little patience I can't say more than that . However I will obviously show your comments to all the staff . Thank you

"amazing hotel"

5
lancemorton, Hinckley, United Kingdom 16/08/2021

this hotel is excellent , it was spotless and the staff coudnt do enough for me and my family, pool is brilliant kids loved it. Breakfast needs improving for the price overall stay 5 STAR have already booked again for later in the year.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your very kind review on us . It gives all the staff a boost to know that their work is appreciated , especially in these difficult times . We will look forward to welcoming you back later in the year Kind regards Carole Wootton

"Spennymoor Football Club Stay"

5
Damian K, Lanchester, United Kingdom 16/08/2021

We have jut stayed at this hotel, and all I need to say is "Exceptional" 1. Professional 2. Customer Service as a priority 3. Personal Service from Enquiry>Booking>Stay 4. Customer Profile and needs met 5. Care about the customer

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a fantastic review on us thank you so much . We are all delighted you found us to be professional & caring & thank you for your call & e mail . I hope you will be able to return . Kind regards Carole

"Overpriced, it's OK but needs updating"

3
David C, Northampton, United Kingdom 15/08/2021

The 4 of us stayed this weekend 13/14 Aug 21. Lets get the good points addressed first! It has ample car parking, with a good number of disabled spaces. Hand sanitisers and Covid reminders clearly visible. Large foyer and reception area. James and Sue at the reception desk, both friendly, very helpful and engaging. (Congratulations Sue, hope your wedding day soon is everything you wished for x) Check-In was straight forward and uncomplicated. The bar itself is small and the room holds a good number of people. Comfortable seating and tables all around. The range of drinks is limited but will cater for most people. The staff are smartly presented and cheerful. I will mention Zilke, Gemma, Ewa (pronounced Eva) and Amy. They were on duty this weekend in the bar and the adjoining restaurant area. The restaurant area is small but opens up to another area (wedding venue probably) so caters for larger crowds. The evening meal we had was good, hot and again, the menu caters for most tastes. I had the roast beef dinner and it was good. The chef approached each table asking how the food was (Personally I liked that). Some people moaned that the Pizza was too hot, but it did clearly say with 'Jalapeno Peppers', so this was unfair really imo. The breakfast was an average, self service style with fruits, cereals and cooked English options, Tea/Coffee and toasts brought to your table upon request. This is what let it down.......There needs to be clearer and much larger road signage visible as you approach. The one that was visible had been obscured by other signs, so coming from Northants and not being familiar with the location, we drove past it. The name of the hotel conjures up a feeling of good quality. We booked an Exec Room, and for its price, all I can say is that being larger doesn't make it more luxurious. It was quite disappointingly plain and dated really, the bed was comfortable but the air-con unit was so noisy this was annoying when trying to sleep, and the noise from the passing traffic was continuous. The carpet was old and dated, the tea making facilities comprised of a kettle, 2 carboard cups, and a few sachets of tea, coffee, 1 x hot chocolate sachet (really should be 2) and sweetener/sugar/sealed milk pots and two packs of biscuits, all huddled together on a small shelf. The bathroom was OK, ample clean towels provided, 2 cheap plastic cups by the washbasin, the shower head was a fixed high wall type with no detachable hose and handle, many people like to have that option. The wash basin was clean but the two taps were awkward, in so much, turn it off and it almost locked in place, so tight you couldn't turn it back on. The hot water was nearly scalding, so clear signs need to be shown for this. Overall, it's OK but not much more than that, with reduced staff, I guess it showed. The corridor walls on Floor 2 need totally repainting, as were marked, scuffed and just appeared uncared for, so let standards drop. We didn't use the spa and swimming pool facilities for our 2 day stay, so for us, the rooms were a disappointing let down. I have no doubt other guests may find it lovely and excellent and that's fair enough. We just feel it doesn't offer true value for money, so is over-priced as a first visit and experience. Would we return, probably not unless it raised its game!, but that is just our opinion.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lengthy review .

"OK hotel in very unlovely location."

3
blueraincoat157, Norwich, United Kingdom 15/08/2021

We spent pn night here in sn executive king room. The room itself was spacious and fairly comfortable. The bed though wasn't great - a not very supportive mattress. The bathroom was OK although I would like an adjustable shower rather than a fixed one. The staff were friendly and helpful. The location, however, is not good at all, being next to a very busy road and close to a major roundabout. Tje hotel was convenient for us on this occasion but we would not stay here again.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to write your review. I am so sorry to hear you found the hotel in an unlovely location unfortunately we can't move it and as you stated this time it was convenient for you as it is to many others .I'm pleased you found the staff friendly & helpful they are working so hard in very difficult times .

"Family visit"

5
Arcadia2015, Maidstone, United Kingdom 09/08/2021

We were visiting my son who is at Lincoln uni. I always check trip advisor and found the replies to the worst ratings hilarious. I had no doubt this hotel would be fine for our stay. We found our stay great from check in to check out and the pool was a real bonus. Breakfast lovely and hot and all staff polite. Will stay again.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your great review on us all I will certainly pass on all your kind comments to the staff. I think you and I may have the same sense of humour . I'm happy when a guest is happy . I am happy now . Thank you Kindest regards Carole

"Lovely Hotel…."

5
audreyd594, London, United Kingdom 08/08/2021

Just come back from weekend at the Bentley. Booked it as a surprise for my husband as doing 50 presents for 50 years. On receiving booking confirmation realised we were automatically upgraded for birthday surprise to Exec room. Really spacious and spotless. Comfy bed and pillow menu. Didn't eat in the hotel as there were other local options so only had breakfast and that was really good! Staff all really friendly and helpful and check in seamless. Pool and facilities nice but could do with a little minor maintenance. Couldn't really fault anything and would definitely return!

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your great review on us. I am so happy that you enjoyed your stay . Your husband is a very lucky man to receive 50 presents.We are pleased we were chosen as one of them . Kindest regards Carole Wootton.

"Needs lots of refurbishment!"

2
TravellingSolo_11, Birmingham, United Kingdom 08/08/2021

Near to a very busy noisy road, so difficult to sleep. All around the hotel needs refurbishment Although the rooms are mainly clean, things are missing. I travelled with my brother and he had sick in his bathroom, and the room smelled of cigarettes! Bed sheets didn't look very white. There was a shampoo left from previous occupants in my room. Couldn't put chain on door because it had broken. Not very well signposted. You have to aim for the garden centre to get into hotel car park. Tired looking hotel. Needs more attention to detail.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
I'm sorry you didn't realise l the hotel was near a busy road . We do have very quiet rooms at the rear. If as you say someone had smoked in the room we would have known when cleaning . Unfortunately we cannot whiten any sheets as we use a outsourced laundry . It may be a good idea in the future to go to a reception and inform them of any problems you may have , this way they can be rectified before you leave . I must make a point re the sign posting perhaps the people to write to would be NKDC we would be very happy if they changed the signposts and made us easier to find . We have taken all your comment on board . I' m sorry you didn't like us . Regards Carole Wootton b

"Engagement night"

2
rickwJ5960NH, Grimsby, United Kingdom 07/08/2021

Me and my now fiance visited last week for a night so I could propose. When we first walked in we thought the hotel looked incredible. Once in our room we decided to pop down for cocktails, once in the bar we ordered 4 cocktails which took almost 30 minutes to come, the staff apologised saying none of them really knew what they where doing. After the cocktails we went back to our room and wanted to order some room service, I placed the order for some sandwiches only to get a call 20 minutes later saying the bread was still in the freezer and they had only a few of the ingredients, the lady did apologise again and offered us deserts instead. The following morning I was in the shower and while turning the shower tap the heavy metal tap came off the shower hitting me in the knee then falling into the bath and damaging it. I've left it a week before writing this as me and my partner needed to calm down after what was supposed to be a special weekend was tainted by our stay. The hotel is beautiful and the room was lovely but the service and maintenance standards let it down.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to review us .We have addressed all your comments and are confident our staff did all they could to help you . As for the knob dropping off in the shower unfortunately the Locking stud had come undone it could happen at any time ,unfortunately it happened to you . I hope when you proposed you had a good reply . Wishing you all the luck in the future . Kind regards Carole Wootton

"Couldn't fault the hotel "

5
User 02/08/2021

This was my second time staying here in July via my work and were impressed both times. I found the hotel to be spotlessly clean at all times, the room was great and much larger than I expected. I found every member of staff I came across to be very helpful and the the quality of the food to be exceptional too with a varied menu to suit all needs. There is ample car parking, plus the use of the swimming pool and spa. Couldn't fault either of my stays, thank you for being so accommodating during these difficult times!

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your great review of us all. Chef will be delighted you found his food exceptional and staff will also be grateful for your kind words . It is so refreshing to hear that customers understand the difficulties we are undergoing at this time Many thanks Kind regards Carole

"Visiting Family "

3
Trev5779, Boroughbridge, United Kingdom 02/08/2021

Visited hotel several times, always been good,however this time paid for a suite only to find our room was directly opposite the lift,guests congregating around our door chatting till midnight, then room service trollies being rattled out of lift early ,did complain and got a reduction but couldn't wait to get home for a good sleep,in my opinion the suits should have been at end's of corridors away from noise,apart from that the hotel and staff are very good,don't be put off

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments on us . The hotel is operating in a very different way at the moment,hence the many room services in the morning . We did give you a night without charge as you have been a lovely customer in the past and always want you to leave us happy and of course we could have moved you if you had asked . I'm pleased you still like us & hope to see you again soon Kindest regards Carole

"Great overnight stay"

5
Musidorus, Epsom, United Kingdom 30/07/2021

Great room, great staff and easy parking. We had aftrenoon tea which was great - we were caked out. Sad that tomatoes for breakfast turned out to be half a tomato. Menu writer needs more training. At least we had more than half a baked bean!

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us .The staff will be grateful for all your kind words as they are having to work long and hard at the moment. I will set up the training for the menu writer ! Hope you will return for another visit very soon Kind regards Carole

"Changing a room to a better location"

4
User 28/07/2021

We where given a room that was directly opposite a very busk and noisy road, this would have been no good for us. The Manageress and her team pulled out all the stops to give us a different (and a higher grade) room that was away from the road, they all went far beyond the extra mile for us.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your kind comments on us. I am pleased you enjoyed your stay.Whenever possible we try our best to help our customers have a happy experience and on this occasion we managed to move your room and also enjoyed a bit of a tease with you and your wife . I hope we will see you return very soon Kindest regards

"Dont go there"

2
Frankmatt, Jajpur, India 26/07/2021

Not the best experience i have had in a hotel. The hot water in the shower fluctuating between warm and scalding, it was reported but it was not fixed as we were told and found out the hard way. Children running around the bar well after 10pm. Traffic noise was terrible and we paid for an executive family room as it was all they had left. At breakfast we were served breakfast on dirty plates and i was given a coffee cup which had clearly been used before and not cleaned and the cuttlery was not clean as well.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
We are all extremely sorry you found us not up to your expectations . We will take all your comments on board . We have already replied to you previously .

"If the service isn't there (Covid or not) don't charge full price"

3
User 26/07/2021

The reception staff were unhelpful from the beginning. Dinner was good as was the service. Breakfast service was dire. Finished at 09-30 - even on weekends. Food was good - when it eventually came. It was clear that there was no organisation in the kitchen at all as the inexperienced staff were at sixes and sevens. Trying their best but with no obvious support or organisation. Waited 40 mins for a cup of coffee and an hour for cereal. rooms not serviced (due to covid safety they said) unless requested. request met with great reluctance. Certainly no value for money.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments . No excuses re service ! Just the truth ! We are trying our very best but recently people do not want hospitality jobs or for that matter any job . We cannot make people work and the ones that are here are brilliant and doing everything they can to keep customers happy . Kitchen is extremely well organized . I'm so sorry you felt neglected .

"Business Meeting Review"

5
User 22/07/2021

The Bentley is a friendly hotel and caters well for the business community. The rooms are larger than the average travel hotel and are always comfortable. With high temperatures outside it was lovely to arrive at my 18 degrees chilled room. Covid arrangements were well thought out and the breakfast option to the room was on time and everything I had ordered was delivered. The bar area doubles up as a eating space and the evening meals are good value and home cooked. (Well it tastes that way) The comfort makes travelling for business less stressful. Thank you.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for you great review on us . We are so happy you enjoyed your stay with us . The chefs work hard preparing meals for our guests and yes you are correct they are home cooked . Another happy customer boosts the confidence of all the team especially in these difficult times .many thanks once again. Kind regards Carole Wootton

"A two night stay for a family get together of 19 people. (B&B and evening meals)"

5
paulwP2129HJ, Scunthorpe, United Kingdom 20/07/2021

We booked sometime in advance and kept on making changes due to covid issues. Despite that the staff were extremely friendly and helpful, as they were throughout our stay. The food was excellent and the service outstanding. All the more impressive because of having to work under covid conditions.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
How kind your comments are ,so morale boosting to all the staff we would also like to thank you all for being so kind and most of all we are delighted you enjoyed your two night stay with us and it was a pleasure to look after you all . I hope one day you will all return .

"good value for money"

4
User 16/07/2021

Basic hotel but staff are great, its clean and the food is good. Can be a bit noisy depending on which side of the hotel your room is. the major downside is that the wi-fi is terrible and the phone reception isn't much better

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your positive comments on us .I'm sorry you had a problem with wifi had you called reception we may have been able to help .

"Lincoln visit"

4
User 16/07/2021

Hotel had excellent COVID protection. Everyone made us feel welcome. Comfortable room. Excellent breakfast. Pub next door for food. Only short distance to central Lincoln. Staff very helpful & friendly.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your positive comment on us . Just one small point if you didn't try our food you missed a treat . Reasonably priced , original dishes also some pub food dishes .all home made by our expert chefs .

"Amazing stay!"

5
lynseykyle2021, Horncastle, United Kingdom 30/06/2021

I booked a standard king room for mine and my husbands 10th anniversary. Upon arrival was upgraded to a bridal suite with a Swan towel and rose petals on the bed! Can not thank you enough for that we had an amazing overnight stay it was quiet, staff was very polite and friendly and the overall hotel was clean and lovely inside. The bed was lovely and soft, even the pillows and duvet where amazing quality best quality bed we've slept in in out many hotel stays around the country. We will be making a regular stay at the Bentley hotel for our child free nights we loved it!

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review on your stay with us . I am pleased we helped to make your anniversary special . We look forward to seeing you very soon when you can find another child free day

"Hotel with everything you need"

5
63teddybear, Lincolnshire, United Kingdom 30/06/2021

Loved my evening here , we stayed overnight to attend a family wedding. Hotel super modern , clean and very welcoming. Bar was very trendy & we loved the booths in the dining room . I had the best steak in a long time & homemade pudding ( yum ) .we enjoyed a swim in the pool before dinner which was great after a long journey. I even managed to get my hair blow dried at the salon . All staff were lovely & it was a lovely start to a fabulous weekend. We will definitely stay again if we come this way back to visit family . I wish I had used the hotel more when I lived in lincoln .

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for such a lovely review on us all here at The Bentley . To read this is more encouraging than you could ever imagine at this time .I personally am so happy we met your expectations & I will pass on your comments to all the staff . Do visit again very soon

"Awful rude,cleanliness appaling"

1
User 29/06/2021

Having booked to stay here overnight on the way up to Teeside We were appalled at the lack of greeting when you arrived , staff appeared un interested and what was apparent was that you don't go their for a spa break , the hotel is a white van hotel , with 90% contractors paying a quarter of the rate the hotel ate trying to charge The rooms were not clean Smelt awful Reception not interested when you complain Breakfast ok On check out reception couldn't get rid of you quick enough The whole management and senior staff need to be replaced if the hotel is to succeed , plenty new hotels with better offers are opening in lincoln The management of the Spa has clearly the worst attitude towards customers and customer service, why would you expect the staff to be different when clearly the management only interested in the bottom line profit Let's hope an entrepreneur who knows how to treat customers, run a business to its potential and not into the ground Get a proffesional Spa Mansger who knows what the market is looking for , not play at it . Also be accountable for the mistakes and correct them Would I stay again ........ not unless the senior management and team were replaced Would I recommend... not at all

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Well . Are you for real ? Firstly if we were so bad I'm surprised you actually stayed . Secondly how do you know what other customers are paying ? Thirdly on the contrary my management team bend over backwards to help all customers even the ignorant ones . Fourthly Spa manager is spelt as seen and they are all very professional . Fifthly I wish you had complained at the time of your stay but then anonymous people are not always truthful are they ? Some of them have never stayed at all . Thank heavens 99% of customers like all we have to offer. My management & staff are friendly , courteous & helpful . Are you ? Thank heavens we will not be replacing senior management you might have stayed again .

"Excellent hotel fro service comfort and food"

5
kathyselling, Maidstone, United Kingdom 29/06/2021

Just had a 3 night stay on arrival the green painted exterior did not look welcoming but as they say do not “judge a book by it's cover” we revived a warm welcome a clean spacious room and they had taken every care with protecting us with their COVID precautions in place. The staff were helpful and polite , the food freshly cooked and brought to your table , room service food was a very fair price cooked and presented well very tasty. The spa and gym very clean and well organised to keep you safe. Will definitely be returning . Thank you to all staff we met who cared about our stay.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your kind comments on us . I am so pleased you had a good stay with us , enjoyed your meals and your time in the spa . I will make sure your kind words over the staff will be forwarded to them . Difficult times, and words such as yours are very much appreciated . I hope you will return again very soon .

"Fantastic"

5
User 25/06/2021

We came to visit Lincoln and wanted to stay just out side the city centre as we wanted to relax as well. Well what a great experience! The staff were so welcoming and friendly. Everywhere was very clean and tidy which was very reassuring considering the pandemic. We ate there on the first night and was planing on going out to eat the next day but after eating the food we had to eat there again. Just fantastic meals and the service again was second to nun! We even went over to the spa for an amazing treatment which really helped us to finish off our short break on a high. I would highly recommend this establishment and we will be back soon. Thank you again for a great experience after this horrible pandemic.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your great review . The whole team will be reassured that through this difficult time they are receiving comments such as yours . Happy customers make happy staff . We look forward to your next visit .

"Well positioned"

4
mrbullinkle, United Kingdom 23/06/2021

Although limited by COVID it was a good experience for 3 nights .The A road alongside was busy and noisy if the window was open. The staff were good , the breakfast had to be ordered the night before , but the list was extensive and served at the required time . Dinner though limited , probably due to the times. Mt wife and myself used the pool , tub and sauna on a pre arrange slot. No complaints in 3 night stay. 20 minutes drive to the cathedral and castle.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your review on us and all your kind words . We are happy when our guests are happy and so pleased you enjoyed your 3 night stay with us and used the leisure club. You have no idea how grateful the team will be as they are having to work in a difficult environment. So a big Thankyou once again

"Accomodating and helpful staff but bad breakast and needs a good clean"

3
hollyfeeney, Nottingham, United Kingdom 20/06/2021

Visited this hotel and stayed in a family room. The room was adequate and quite big although the decoration was very dated. There were tea and coffee making facilities but no refridgerator. The bed was great, very comfortable and the linen was nice. The room was mostly clean although attention to detail was poor. I found my baby playing with a contact lense that was not ours and we saw 2 more after that! I walked to my friends room barefoot and when I got back my feet were black and I had to shower. The shower was nice but the shower door was broken. We ate dinner in the restaurant, the food was nice and a good price but the restaurant had very dated decoration and there was chewing gum stuck underneath the table which I accidentally touched. We had breakfast the next day, the fruit and croissant was nice but the cooked breakfast was not nice, the bacon was like cardboard and the sausages overdone, the eggs were nice though. Staff were very accomodating and friendly. They stored our babies milk in their fridge for us and provided a room for me to breastfeed in the next day free of charge after we had checked out. The keycards are terrible, we went to reception multiple times because it wouldn't let us into our room. Overall the hotel needs a good scrub, breakfast needs improving and perhaps redecorating (although everyones taste is dofferent of course). The hotel staff were great and very accomodating which is why I rated the hotel a 3 instead of a 2

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am so sorry we did not meet your expectations but we are trying our very best at a very difficult time .Maintenance have been to your room and the shower door is as it should be and not broken.The restaurant and all ground floor areas were decorated whilst we were closed for covid and cleaned every day.The lay out in the restaurant is totally different from usual as we have to adhere to a one way system ,sometimes customers do not realise this. In fact the bars conference rooms foyer everywhere has changed to adhere to these regulations .The corridors are the main source of entry to the bedrooms therefore people walk on these in their shoes .We do not know where they have walked beforehand they too are cleaned every day.I have spoken to chef re the breakfast and he would have cooked you more bacon if only you had asked. All comments are taken very seriously and help us to improve if any mistakes have been made .

"Very disappointing stay"

2
User 11/06/2021

We had a 3 night break at this hotel and we have never stayed anywhere that we have been this unhappy with. Our room was not clean especially the bathroom. The dining room was so dark and dinghy with the staff seeming to ignore us. When we spoke to reception with regards to the dining experience we had received all they could say was that they were short staffed. We do understand that things have been difficult during the pandemic however that is not our issue and if the staff can not cope with the amount of visitors perhaps they should not be offering this option, or not fill the hotel to capacity so that they can not cope. Having emailed the hotel directly with our issues all they seemed to able to say is that it is due staff shortages, which is not an acceptable to answer to our issues. To cap our stay off we were overcharged on our bill and had to point out this fact before paying our bill. We will definitely not be recommending this hotel or even the Best Western hotel chain to anyone.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What can we say ? We have answered all your e mails & have explained as fully as we could . We have apologized profusely three times . We are so sorry you felt the way you did and for any misunderstanding that that may have occurred . I can assure you we have dealt with every member of staff individually re each of your complaints . We do not make unnecessary excuses but some staff members were suddenly unavailable and we carried on to the best of our ability with remaining staff members working hard & long hours .You could also have chosen one of three rooms to eat in one being very light & airy as it is mostly glass . As you have deemed all our answers unacceptable I can't say anymore than we try to do our best in very trying times with sometimes trying customers. By the way each Best Western Hotel is privately owned .

"A perfect break"

5
Skiff1703, Newbury, United Kingdom 10/06/2021

This was a most welcome break. A very pleasant, comfortable, friendly hotel. Conveniently situated off the A46, it was surprisingly quiet. We had a good sized twin room, with separate seating area. The pool is a bonus. It was reassuring to see adherence to necessary Covid-19 safety precautions, with plenty of hand sanitiser stations, and reminders to maintain a safe distance. Meals; breakfast and dinner, were delicious, with good sized, but not overwhelming portions. The Covid-19 system of booking, and choosing, your breakfast was a great idea. We did like the plush, velvet seats at breakfast. Dinner was delicious. Thai Green Chicken Curry, Panko breadcrumbed Chicken Burger, and Pork escalope - yum. We must mention two staff: Monika, the Receptionist, is warm and welcoming. Nothing was too much trouble, and all done with a smile. Zilka, equally always smiling, attended to our meal choices perfectly.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely comments on us re your break . How kind of you to mention Monika & Zilka we are lucky to have loyal staff at this difficult time , especially as the hospitality trade in general cannot find staff. It is so refreshing to know how much you enjoyed your stay and your words gave a boost to our whole team who try so hard.

"Great staff"

3
User 06/06/2021

Great staff but poor ways of working. Unfortunately our experience in the dining room wasn't great. Staff doing absolutely everything. Rather than allocating staff in the bar and other staff in the dining room. Signs of stress. Someone really should look at work processes so that staff are not so stressed. The food was great. The rooms was great. Breakfast experience was great.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments .We appreciate all positive feedback back . You are correct, yes there is stress . The staff are under duress trying their hardest to keep all customers happy . We can have 7/8 interviews per day and no one turns up the hospitality trade is in difficulties all over the country . We are doing our very best . One point I need to mention is a bar person can no longer stand behind the bar & serve customers we are only allowed to serve drinks to a table hence waiting staff doing both . All I ask at this very difficult time is a little patience and understanding .

"Covid heaven"

5
shroppiefly, England 31/05/2021

1st time back since the virus started lockdowns last year. Must say they have done / did a wonderful job of looking after guests. The staff must walk miles on miles seeing to diners at dinner and breakfast and need applauding for their endeavours. The main restaurant has been slightly refurbished and now has banquette seating which is very modern and a little more private for diners,a good idea. Don't know about the rest of hotel,suffice to say that all guests were more than socially distanced what with all the space available. Never used the leisure area so can't comment. But would highly recommend to any visitors to Lincoln.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
You are so kind & thoughtful thinking of the staff and they will be so grateful for your comments as it has been a very hard time for them as we are finding it so difficult to find staff. The ones we have in all departments are working so hard they deserve kind comments such as yours . We are all so pleased you enjoyed your stay with us . Thank you for coming and thank you for your lovely kind review . I hope we will welcome you back very soon .

"Dip, Dine and Dream"

4
DrDAEC, Ely, United Kingdom 30/10/2020

Had a one night stay on Dip, Dine and Dream deal. Great value. Hotel was good. Good rooms, very comfy beds. Staff excellent. Food was good. Had hour slot and near exclusive access to pool facilities. Would recommend the hotel and would happily return. Covid management is superb. Deal is also good value.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your positive comments . We look forward to welcoming you back very soon Kind regards Carole

"Weekend Break"

5
User 18/10/2020

This was a staycation weekend break due to Covid. We had a very pleasant stay, made so by very helpful and accomodating management team. Lincoln city centre isn't at your door step which worked for us but may not for some.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
How kind ,thank you for your positive comments. All the team are grateful when a customer takes the time to compliment us . I hope we will see you again very soon Kind regards Carole

"Covid Wedding Reception"

5
User 17/10/2020

We had to change our plans a quite short notice due to further restrictions in the number of people allowed at a wedding reception. We spoke to to Carole at the Bentley hotel and were very impressed with what they could offer us whilst still adhering to Covid guidelines. The 3 course meal was excellent and table service was used for drinks orders. The staff were all very attentive and nothing was to much trouble. I would highly recommend the Bentley hotel for an event. We also stored over night in the Carole Suite which was lovely. Thank you very much

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
We've been so occupied I haven't had time to reply but thank you both so much for your kind review , it was great to see you both looking so happy . We wish you all the luck in your future together Best wishes Carole

"Last minute booking"

5
whitingclaire98, Lincoln, United Kingdom 16/10/2020

Would recommend this hotel to anyone staying as a single female I was happy with the comfort and service provided. I would definitely stay again and I felt the cleanliness was top class due to the current circumstances.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your great review on us . At this time it is good to know that we are doing the correct thing in ensuring your safety Kind regards Carole

"Diamond wedding anniversary dinner"

5
Audrey-Frank, Lincoln, United Kingdom 09/10/2020

We have taken family here for dinner on numerous occasions so was the first choice to take the parents for their 60th wedding anniversary. Was a little disappointed when we arrived to be sat at a un laid table in the events room as not what we had expected, but saying that & with the current situation, the service & food was its normal high standard. Our guests all enjoyed their meals & we will return on our own one evening.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review . I must point out that we are not allowed to relay any tables with cutlery they are brought to you wrapped in a napkin. This is purely for your own safety and no other reason as everything is sanitised at all times. However I am delighted that you enjoyed your meals and look forward to your return. Best wishes Carole

"Great hotel"

5
User 21/09/2020

Best hotel ever stayed a few times clean rooms hotel is great for meeting with its24 hr bar pool is great easy parking we had a disabled person with us no problem food in bar and restaurants really good breakfast well worth a try

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review . We are all grateful for your kind words and hope you will return again very soon Kindest regards Carole

"Wedding anniversary"

5
F6134TSsarahf, Lincoln, United Kingdom 20/09/2020

My husband surprised me with a night here for our 18th wedding anniversary, we got married at this very place 18 years ago. It was fabulous then and is fabulous now, we enjoyed every minute, the staff were amazing and the food was delicious. Really clean rooms and bathroom. Everything you need and staff couldn't do enough to help. Brilliantly managed in terms of the COVID situation too. Thanks for giving us more wonderful memories.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us .I'm sure 18years has flown by .Its so good to hear that you still think we are fabulous and that you enjoyed all your food . What more can I say ? I hope your future 18 years will be as happy but please return before then . Kindest regards and very best wishes Carole

"Weekend break"

5
jodydraper, Grimsby, United Kingdom 14/09/2020

My husband and I have just come back from our first weekend break together in 6 years, we overall had a brilliant time even considering the current climate. When we checked in on Friday 11th our temperate was checked which we were really pleased with, check in was pretty simple and as contactless as possible. Although the bar service was slow on the Friday night we were still pretty relaxed and had a nice night Friday, bar staff were friendly and fully in The correct PPE Saturday night however was excellent service and we can't get over the difference between the 2 nights all because on the bar staff member, I think she said her name was Jo. She was exceptional and a real assets to the company, nothing was to much trouble and she went out of her way for every customer in there, from taking food orders, bringing food and serving at the bar, she was efficient and friendly, someone who anyone would value as a member of staff she work so hard that night! We also had spa treatment my husband by Chloe and nesta with a back massage which he said was brilliant! The room was clean and tidy, and and excellent presented we were in a four poster room, my only criticism of the room was the bathrooms don't reflex the standard of the rooms however all in great value for money Overall a great stay made better by jo! But all staff good but she went above and beyond

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Many thanks for your great review on us . I am so pleased you enjoyed your weekend break with us and I can assure you I will pass on all your kind comments to Jo ,she is indeed a very good member of our staff. I am pleased you took advantage of the Spa and I am pleased you felt relaxed afterwards . I hope one day you can find the time to return and visit us again. Kind regards carole

"Go to hotel"

5
User 11/09/2020

I stay at The Bentley most weeks on business, this is my go to hotel, even though there are other hotels nearer. The staff are fantastic and the owner is always around to ensure that the high quality standards of the hotel are maintained. I couldn't find a bad word to say about this hotel. Excellent service, immaculately clean. Very professional staff. Good wifk. I have stayed in nearly every room in the hotel and always have a good nights sleep.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for taking the time to review us . It is much appreciated especially as you are a busy worker ! I'm sure I must have seen you around the hotel as you write that you have stayed often .Perhaps you can make yourself known next time. Your kind words have put a bounce into all the steps of the staff as it makes them feel they have done a good job by keeping a customer so happy . You have no idea how much it means also to me . Please keep on returning and we will always do our best to keep the standards up. Our very best wishes & Kind regards Carole

"Returning after COVID -19"

5
User 11/09/2020

I have recently returned to the Bentley after COVID and was very apprehensive about my stay. After reading a review that the water was too hot and a bathroom dirty I was worried that someone had stolen the cold taps and the reception staff. Imagine my relief when I discovered the cold taps in my bathroom, because yes the hot water was hot in the bathroom as hot water should be! And the reception staff were still there and available if I had a problem. Yes breakfast and evening meal service is a tad different but we are in extremely different circumstances with government guidelines to follow. As always great service with a great staff team

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you a thousand times for your great review on us . I am also so pleased you found the cold tap in your bedroom what would we do without lovely customers such as yourself who can understand the difficulties all of us are facing at this horrible time Please visit us again very soon best wishes Carole

"Would not recommend!"

1
angeladV1545FX, Preston, United Kingdom 07/09/2020

Noisy room with buzzing sound and extremely dirty bathroom. Limited to 45 minutes in jacuzzi and pool. Wait for breakfast due to limited number of staff and not self service. Water in bathroom too hot. For the price it should be better quality. Would not recommend!

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your frank view on us. If you had told us of your discontent we would have moved you to another room and certainly looked at the bathroom . As for the pool we give an hour slot to all customers leaving 15 minutes for changing. Perhaps you did not realise many other customers also like to use the pool and in these difficult times we try and give all our clients time to use our facilities and not just the selfish ones . Breakfast! I'm sorry you had to wait but once again perhaps you are unaware that due to government ruling we are not allowed to serve buffet style meals. Water in the bathroom too hot ,oh I am so sorry how awful for you. Did you try the cold tap? Price well we are very competitive nothing to add to that. I'm sorry you would not recommend us .Thank heavens 99% of our customers views on here do recommend us . I hope you have a good day today and that everything goes smoothly for you in this difficult time .

"Excellent Stay"

5
lin150562, Stockton-on-Tees, United Kingdom 05/09/2020

Staff could not do enough for you even though the circumstances are difficult at the moment. All staff had masks. Hand sanitiser provided. Food lovely. Room clean. Slept well. Plenty of car parking. We would definitely stay again

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review on us . We are all very happy with your comments please come back soon Kind regards Carole

"Restaurant"

5
User 01/09/2020

Staff were very friendly. The restaurant and reception area were spotless. We felt very safe and the screens and safety measures in place made it relaxing and comfortable. The food is amazing, definitely the best in this part of Lincoln. The deserts are absolutely delicious.Thank you for making us feel so welcome and able to relax on our many visits!

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a great review .How kind. We are delighted that you found the food amazing the chefs will be so happy, as they put a lot of hard work into their dishes . Please keep visiting us and enjoying all we have to offer Many thanks Kindest regards Carole

"Nails"

1
elliemayt2020, Lincoln, United Kingdom 27/08/2020

Got my gels on my hands and toes and it cost me £60 which is ridiculous didn't even get the colour I wanted because they weren't allowed to show me a colour pallets with COVID going on. Dark lighting as well so much brighter outside than was in there. Wouldn't recommend going there.

"Excellent food"

5
P246last, Lincoln, United Kingdom 26/08/2020

Had a meal today 25th August I had beef lasagne with chips and salad. The lasagne was the best I have ever tasted it was more than excellent congratulations to the Chef. I would certainly visit again. This visit was just for a meal

"Excellent stay"

5
Savypetes, Skegness, United Kingdom 21/08/2020

Really enjoy staying at the Bentley hotel , everything is fantastic had a massage and haircut in Bentley spa, and stay for 2 nights , had cooked breakfast both morning , staff was polite and friendly, nothing was too much trouble, bed was very comfortable and tv also great, and room was sparking clean, also met the hotel manger and owner both lovely people , thank for lovely stay

"Excellent value acomodation"

5
Lorna B, Doncaster, United Kingdom 19/08/2020

A great value for money Hotel close to Lincoln plenty of parking. Staff welcoming, food and restaurant excellent and quality clean rooms.Gym and Swimming pool available. Internet Would recommend to all

"Just Okay"

3
Z10VLmarkl, Sheffield, United Kingdom 19/08/2020

Good points, - comfortable bed - toiletries, were plentiful - Nice to be able to have a morning swim, despite being a bit inconvenient to have to book a time slot and that being a bit hard to get when you want. Not so good points, -dated decor and condition, needs maintenance -shower was average at best, took ages to get hot and not great pressure. -room had obviously not been vacuumed or used for a while as it was a bit musty and there was a lot of dust on furniture... Especially the skirting boards. - despite lots of "attempt" to make you feel covid safe, some things were over the top, and some not enough. Particularly the cleanliness in general. While it wasn't filthy, the dust in the room and door push plates in public areas were not cleaned and had lots of grease from hands and fingers... Overall, I wouldnt stay again or recommend. Lots of better options in the area. Best Western in my US/Canada experience has always been good... This one didn't hit the mark and was not worth the price.

"6 Day break post lockdown"

5
John_w_92203, Suffolk, United Kingdom 15/08/2020

First impressions of the hotel during these unprecedented times of COVID-19 are comforting. Screens in place, hand sanitisers available, staff wearing coverings. As someone who has been shielding this was excellent. We had a king room which was lovely and clean, and you could see that attention to high-touch areas being cleaned. Breakfast can be served in the room, which we opted for. The food in the restaurant is excellent - BOOK THE CARVERY ON SUNDAY - Worth every penny We had a 'private dining' as it was our 25th wedding anniversary which was exceptional. My final note has to be this : The staff. I Cannot express how brilliant the staff are. The really make this place.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a wonderful review . We can't thank you enough for staying with us and enjoying all we have to offer . We are all delighted that you enjoyed different types of dining and that the staff in your eyes were brilliant . I am pleased you felt so safe with our safety measures . I really hope you will visit us again Kindest regards & Best wishes Carole

"Clean, comfortable, convenient"

5
liz055, lancashire 31/07/2020

This hotel is easy to find and is a short drive to the city centre. Room very comfortable and spacious. Everything spotlessly clean and in good working order. Reception staff very kind, patient and professional. Recommend.

"Anniversary"

5
User 29/07/2020

Staff doing a fantastic job in these strange and weird times. Nothing too much trouble for staff or management. We stayed for our anniversary and even received a glass of champagne to our room. We must be regulars when the staff recognise you :) . Looking forward to having more stays here! Keep up the good work.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your review on us ,we really appreciate your kind words and look forward to another visit very soon. Kindest regards

"Perfection."

5
User 27/07/2020

Amazing value, champagne service at lemonade prices. The bar for those who are like me and always wonder is definitely fair priced none of this pretend prices, it's your local price with far more peaceful surroundings. Room was spotless, a bed you never want to leave, a comfortable bath and great pressure on he shower. ALL of the staff were amazing couldn't do enough for you.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you ,thank you ,thank you .That is one of the best reviews I have read, especially at this very difficult time. You have no idea how much you have boosted all of our morale. We are all delighted that you enjoyed your stay with us please come again very soon. Kindest regards

"Doing a great job in difficult times"

4
Brian R, Banbury 24/07/2020

With some trepidation I booked into the Bentley, wondering what a hotel experience would be like in the unwinding pandemic period. Any visions or fears I had were quickly dispelled and I think massive credit needs to go to the hotel management team who have clearly stepped up to meet the necessary government guidelines but have maintained a genuine, caring and friendly manner to guests. It felt just like a pleasant hotel stay, with just a few more health precautions like the hand sanitising stations and screen at reception - but apart from these I found it a great experience. Clean, fresh room, bathroom and corridors, friendly, happy employees, and great pricing. Good job team !

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you , you are very kind and we all appreciate your review . Yes it's been a very hard time but people like you make our jobs so much easier and make us so happy to feel we have made our customers feel safe . We feel appreciated and that goes a long way to help you the customer feel the same . We hope you will return & once again a huge Thankyou . Very Best wishes

"Visiting relatives and friends"

5
User 17/07/2020

Beautiful hotel lovely relaxing stay I would come back and fully recommend it to any traveller. All the staff were excellent particularly the chef and waiter Ryan. We were so impressed their friendly upbeat personalities.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us .we are all trying so hard & it's comforting to know how much you appreciated the staff Hope to see you again very soon Kindest regards

"DULL HOTEL"

1
User 13/07/2020

Seems to be run for OAP bus trips Its a bit like being around the walking or waiting dead.. Dull and boring food - ok if you cant chew.OAPs shuffle around many not aware on what's going on. Bar as much fun as visiting a doctors waiting room

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
How kind of you to wait 7 months to write your review . How kind of you to write such rubbish after we have been locked down for 4 months and have so many difficulties to overcome How kind of you for being so rude about our hotel guests How kind of you for commenting on our food that is renowned for its exciting recipes How kind of you for writing similar statements on every hotel you have stayed in . Now I'm going to be kind .I suggest you comply with government advice . In future STAY AT HOME &be a happier person

"Excellent Weekend Stay"

4
User 13/07/2020

This is a lovely hotel. I think this was their 1st week of opening after lock down. The hotel business has changed a lot . The hotel has large car park. Staff are very helpful and polite. Breakfast was plated. Good choice but I think buffet would have been great but not a lot the hotel can do about at the moment. I was upgraded to a nice room. I will be back when hotel life returns to "normal". This is a good place to stay. There are a few pubs around the hotel and McDonald is very near as well.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for you kind comments on us . We too would love buffet breakfasts as we had previously ,but we are not allowed to yet . I'm happy you will return & we look forward to your revisit Thankyou again Kindest regards Carole Wootton

"Lovely family weekend break!"

4
aprilriancolwell, Leicester, United Kingdom 14/04/2020

Had a lovely stay here, my favourite part of the hotel was definitely the spa... those heated tiled loungers were absolutely lush. So relaxing, just what i needed. The hotel itself was right next to a pub which was ideal for dinner both nights we were there!

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind report on us. Sorry you didn't try our bar food its great . Kind regards Carole Wootton

"Nice hotel great staff"

5
User 20/03/2020

We had a 2 night stay and it's a lovely hotel with great staff we even left the car at went into Lincoln by bus Lincoln cathedral and castle are a must for all visitors we would have done the bus tour but It doesn't open till April but we had a great weekend

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us . I am so pleased you enjoyed your stay just before lock down . We are open once again and look forward to customers returning. Kindest regards Carole Wootton

"Relaxing Break!"

2
Barry E, Basingstoke, United Kingdom 14/03/2020

Searched internet for accommodation around Lincoln with Leisure facilities. To meet up with family. Photos look pretty good on website. We paid full price when booking through booking.com. We booked 2 rooms (1 Larger room with double bed sofa etc approx £100. 2nd for family members (standard double room / approx £50). On arrival our relatives asked to upgrade and they were charged an extra £20 for the same room as us! We asked about the difference and were told that no adjustment or refund could be made as we booked through booking.com. Lesson learnt. Overall leisure facilities were good. Floors in men's changing rooms and showers was very slippery and the slope from spa area to changing rooms was quite dangerous. Room was ok albeit very tired decoratively. Bed and pillows comfortable. Bathroom very dated and shower didn't work. Didn't realise til morning. We wouldn't bother booking again.

"Good but slightly overpriced"

4
Likethisuk, Marlborough, United Kingdom 11/03/2020

Stayed 1 night mid week.Here is a summary: Location is easy to find nr duel carriageway. Plenty of parking. In the area there is also a food pub and a Mc d's. Reception large and clean. Staff efficient and business like. Room I had at the rear of the hotel was quiet, and spacious. Generally very clean, although the toilet had not been cleaned properly on my arrival. Some TV channels not working. Good towels in the room. Nice powerful shower and a bath if you want it. Gym well equipped, but a few machines not working. Pool looked large and good although I didn't try it myself. They have a restaurant and a bar food facility. I ate in the restaurant. It was quiet and well staffed. Food was good, but overpriced for what it was. It was fixed price only for 2 or 3 courses. Breakfast ok, good quality sausages, but only a small range of food available. So I will be staying again, but will try the bar food or the pub next door when I eat.

"perfect stay for business"

5
pyramidsearch, Surrey 09/03/2020

Great hotel, courteous staff, swift check in and check out and nothing was too much trouble. I stayed the night before a full day of interviewing at the hotel. Being a female traveller i like to stay where i feel safe and comfortable and here, i felt both and had a great night's sleep. Nice bar food and very nice breakfast too.

Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your kind words . I am pleased you felt safe and enjoyed your stay . Now that we are open once again I hope you may stay with us again if you need to come this way again for work . Kindest regards and keep safe. Carole Wootton

"Good clean hotel"

3
KimScott_11, Newcastle upon Tyne, United Kingdom 07/03/2020

We had a fab suite, lots of room and the hotel breakfast and lunch were great. We used the spa and treatments were reasonably priced and excellent. The pub nearby was poor and I wouldn't recommend it.

"Great hotel and staff really can't do enough"

5
Char-Pei88, Leicester, United Kingdom 29/02/2020

Great hotel. Stayed here for 5 nights whilst on business nearby. Staff could not do enough for you. Always friendly and helpful. Food in both restaurant, bar and breakfast was exceptional. Would recommend stays for business or leisure.

"Brilliant hotel"

5
stoxy15, Lincolnshire, United Kingdom 06/02/2020

I recently stayed here during a 2 day conference. The hotel and staff were brilliant from start to finish. Room was spacious and clean with everything you need. Pool area was lovely with use of the sauna, steam room and jacuzzi. Also a fully equipped gym too. Considering there was 100+ people the lunchtime and evening food was brilliant, service was very efficient and we felt well looked after. Breakfast was plentiful, with a hot buffet and everything you would expect. All in all a very pleasant stay and would definitely return.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your wonderful review on us . You have no idea how much of a boost to morale your comments make to our team .They always do their best to give our clients satisfaction. We are all so pleased you enjoyed your stay with us and enjoyed the food on offer Many thanks once again Kindest regards Carole Wootton

"Decent hotel bit away from town centre"

4
AnkurModi26, Kolkata (Calcutta), India 01/02/2020

Nice hotel and quite big rooms with all basic amenities for an overnight business travel for one. Courteous staff Standard English breakfast options, although i felt spread was little lesser that compared to other options around the country. For dinner, not a great place to be being a vegetarian as they had hardly much options and not very pleasing to pick up from em. We hit another place quite nearby adjacent to the parking place which had way more options

"jezza kyle bossman"

1
User 30/01/2020

morning everyone everythjing was terrible food was nasty my nan could cook better. rooms were degined like we are in 1930 and my house is better and i live in a caravan. i will never never never never never never never stay again ever i dont want to go to lincoln anymore you sared me im going to live in maccies now good bye and goodnight have a nice life my grandad likes seafood wasteman

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Oh dear o dear ! Now , you live in a caravan but your house is better than my hotel . Mmmmm! Weird !!! You are so so right you will definitely Never never never never stay here again that is if you ever stayed here at all . Are you illiterate , stupid or just drunk? Definitely a waste man & a complete waste of time .Good luck on your travels

"Excellent Service and Facilities"

5
vikki6382, Lincolnshire, United Kingdom 18/01/2020

I recently stayed at The Bentley while attending a conference there. Check in was quick, easy and friendly. My room was clean and had everything I required, the bed was comfortable and I had a choice of pillows. The service whilst at the conference was to a very high standard, as were the refreshments and the buffet lunch was exceptional. Our evening meal was served promptly and again the food was to a very high standard. Breakfast was a choice of hot/cold buffet or made to order from the menu. Service was quick and friendly. The bar area was clean and well furnished but they did struggle when over 100+ guests descended on them all at once for pre dinner drinks. The staff made sure drinks orders were placed whilst eating our meal so after dinner drinks were ready and waiting for us to avoid the problem happening again. Thinking on their feet! I did not use the spa or swimming pool although they looked very nice. I did use the gym which was well equipped and well maintained. I would certainly use The Bentley again for business or privately and would happily recommend to anyone looking to stay in the local area. Thank you to all who looked after us!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us here at The Bentley . You were all such lovely people and a pleasure to look after making our job a lot easier and your praise is appreciated by each and every one of us .If only all our customers were like all of you . Chef is delighted that you enjoyed his choice of buffet lunch . You have left behind a very happy team. Kind regards Carole Wootton

"Excellent service and attention to detail"

4
MickMatto1, Lincoln, United Kingdom 17/01/2020

Attended a Showroom conference with work , excellent service, quick checking in with a smile , clean and welcoming rooms , excellent meal , Attention to detail was evident , A great breakfast which was delicious

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . We are all happy to read positive comments , it certInly boosts morale . I'm so pleased you enjoyed your stay & the meals for your conference . Kind regards Carole Wootton

"First class Hotel"

5
karand_21, Cardenden 17/01/2020

Hi Carole I just wanted to personally thank yourself and ALL the Team at the Bentley for looking after us this week at our 2 day conference which we held at the Hotel, Special thanks to Claire, Ollie, Giovanni and Rory as everyone was impressed with the food and the service during our event. Please can you also pass on our thanks to both Michelle & Kennedy as they were great behind the bar and we kept them busy! As soon as I have the dates confirmed I will be discussing and booking our next conference with you!! First Class Hotel – First Class Service – First Class Staff Thanks Andy

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your kind words Andy .I am sure all the team will read your great review ,and I will certainly pass on all your comments.It makes their job worthwhile when they receive praise such as yours .I must point out that you and your guests were all a delight to look after and we only wish all our customers were as happy and kind as you . We look forward to welcoming you all back next year . Many thanks once again Kindest regards Carole

"Expected More"

3
Issitbiddydoe, Lincoln, United Kingdom 05/01/2020

Came here for Christmas meal with friends i work with! Had high expectations as previously worked with head chef, well what a let down. Food wasnt upto scratch for price we paid and service was a bit slow! However cocktails were delightful and the tribute was really good. Didnt meet my expectations sorry but good try. M Warren

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us all here at The Bentley .I am so frightfully sorry that you found the service slow & the food not up to your expectations after having previously worked with our head chef . I see your other reviews on trip advisor are in a similar vein . Are you a positive person ? Have you actually thought of answering some of the reviews on the establishment where you are employed as a manager . You see , I have actually read them and oh dear I think you should read & answer them too ,especially the ones over the Christmas & New year period . We are very happy here with all our kitchen chefs & waiting staff and so are 99% of our customers . We are very surprised you did not make yourself known to us .I always do when visiting another Hotel where I know someone . Now you have a Very Happy New Year & try to remain positive in attitude and employment .We will endeavor to make sure we keep all our customers happy as I am sure you will . Regards Carole Wootton

"Lovely stay"

5
RobScott1970, Newcastle upon Tyne, United Kingdom 03/01/2020

Great hotel. Handy location. Staff were incredibly helpful and friendly. Well stocked bar. Breakfast was very generous and plenty to choose from. Kids enjoyed the pool, adults enjoyed the adjoining spa. We had the poppy suite which was enormous and more like an apartment. Happy to recommend and would stay again

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for such a positive review on us We are all delighted you enjoyed your stay and hope you will return Kindest regards Carole Wootton

"Best service"

4
Longey, Derbyshire 01/01/2020

We stayed here as a stop over on the way home. This hotel has the best level of service that I have enjoyed for many a year and reasonably priced. The whole staff deserve a pat on the back for a job very well done.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Oh how wonderful , what a great review on us . It's so good to have recognition for the hard work the staff put into their day and so kind of you to take the time to pay them the compliment . Many thanks . I hope you will have another stop over very soon . Kindest regards & we wish you a Happy New year Carole Wootton

"Happy days"

4
User 29/12/2019

Really nice hotel pool spa great . Rooms have no fridge most hotels of this standard do but very clean problems are sorted quickly food is to a high standard very limited over Xmas breakfast is very nice good choice ..Don't be afraid to ask speak up

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . We are delighted you enjoyed your stay . We are always available to help A very happy New Year Best wishes Carole Wootton

"Christmjas day Lunch"

5
heidiv965, Ipswich, England, United Kingdom 27/12/2019

We had a fantastic Christmas lunch at the Bentley. Decent size portions and lovely food. We were given Cheese and Biscuits to take home as we were to full up to eat them. Will be going back New Years Eve for a Buffet, Michael Bubble Rat pack tribute and a Disco

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review of your meal on Christmas Day Credit due to Chef Rory and his team . We wish you a Happy New Yesr Kindest regards Carole Wootton

"JOHN & JADY - CHRISTMAS PARTY NIGHT – BENTLEY HOTEL - DECEMBER 12TH 2019"

5
SILVERSURFERSUK, Lincoln, United Kingdom 22/12/2019

Our Christmas Gala with the Freddie Mercury Tribute night at the Bentley Hotel Lincoln, with family in the Diamond Suite. We all enjoying an excellent Gala night and meal, our party menu choices were as follows: two chose the Roast Butternut Squash Soup, two chose the Asslette of home cured Salmon Gravadlax with honey mustard dressing and the remaining two chose the warm vegetable Tatin with Mozzarella penne pasta Salad for starters. Then for our Main meal five of us chose the Slow Roast Turkey Roulade wrapped in smoked bacon with chestnut and cranberry stuffing with one choosing the Honey & Mustard Glazed Pork Belly apple beignet. This all followed with our deserts, two of us choosing the trio of Chocolate Mousse with winter fruit compote and the remaining four of us our choice being the Traditional Plum Pudding & Brandy sauce, to finally finish the usual tea and coffee biscuits chocolates and enjoyable conversations. The nights entertainment being the Freddie Mercury Tribute experience, which we all enjoyed the atmosphere of the party with lots of drink, singing and dancing together certainly kept us all entertained with Freddie Mercury and the Queen music for us all joining in singing and dancing the night away.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your wonderful review on one of our party nights . We as a team are happy & proud that you enjoyed your meal , drinks and party . Chef and his team are delighted that you enjoyed their interpretation of a good Christmas dinner . Happy customers make happy staff . Many thanks Happy New Year Carole Wootton

"Christmas party night !!"

1
leeeggo, Lincoln, United Kingdom 19/12/2019

Good party, excellent DJ but poor standard of food. No hot water in our room and the whole place could do with modernising !! The 1980 style decor is not to too many people's taste these days !! Breakfast was average at best !!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Really! We have already answered your complaint once ,but here we go again! Hotel was built in 1999 so much for 1980's As I kindly told you before, we furnish our rooms in a traditional way with solid wood furniture we leave mdf plastic covered furniture to the budget brands . Now food ! Up to day we have served over 2000 party meals and guess what? no complaints, perhaps you would like to read the previous trip advisor reviews to get the gist of the customers comments.. We are very proud of our chefs they do a great job and are complimented every day. Hot water? Absolutely amazing this was immediately looked at and very hot water flowed from all your taps and shower in your room. Breakfast has a huge choice and in our opinion is very good . I'm sorry you didn't enjoy your stay or the party night .All we do every day is aim to please our customers obviously I'm sorry we didn't on this occasion. I hope you have a fabulous Christmas. with hot water, and an excellent cook .

"RECENT VISIT 12/13 December 19"

5
Frank H, Derbyshire, United Kingdom 15/12/2019

A great hotel with spacious rooms and high standard on quality and choice of food. Our first choice of hotel in this part of the country .The breakfast was full of quality hot foods and starters. Good ample parking. In superior rooms, bath robes, chocolates and plenty of space . A great menu in the restaurant First class duck and sea bass . Excellent service from Eva.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us . We are immensely proud of the fact that we are your first choice of hotel in this part of the country . The team are so grateful for your comments they make our jobs worthwhile . If only we could please all our customers as we have pleased you . A Very Merry Christmas and a Happy New Year With kindest regards Carole wootton

"Lincoln trip"

5
User 23/11/2019

Friendly and welcoming good ameniities, looking forward to next trip to lincoln/hotel. Recommend the fish and chips in the lounge but not before using the gym_pool. Well equip and comfortable room. Quiet so not disturbed all night

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review . We are so pleased you enjoyed your fish and chips in our lounge bar . Delighted you had a good nights sleep . We look forward to welcoming you back very soon . Kind regards Carole Wootton

"A really good Weekend Break"

5
John D, Luton 23/11/2019

This was our second Weekend Break of the Year with our (all still very active) Pensioner Group, and this time ventured to Lincoln. Our Organiser could not have chosen a better Hotel, with eaqsy acces to the centre of Lincoln and surrounding areas. The Staff from the time of arrival at Reception, to our Departure, and I include ALL including Cleaning ladies who were helpful and friendly, were always happy and cheerful and wanting to help our stay go smoothly. The food was very good. Breakfast was the usual buffet style, which was regularly replenished so always hot, with our evening meals being a choice of three starters, mains and sweets, which we expect being a large group. A good varied selection though, and they catered for all food groups. Our Room was very generous, although there was a little road noise as the Hotel is situated next to a main A Road. It didn't disturb us too much though. My only complaint, which I did share with Reception when leaving, was that I had a fall in the Bath as it was very slippery. She thought the Bath Mat must have been missing. That said, a very nice Hotel, with excellent Staff, Good Rooms and good food.What more do you need?

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us .We are all delighted that you had such a great weekend break . I must apologise for you slipping in the bath each bathroom has a bath mat for extra security ,I am so sorry if you found yours was missing .I am pleased it didn't mar your stay with us . Kind regards Carole Wootton

"Outstanding"

5
User 17/11/2019

I had arranged for 32 of us to stay at the Bentley to celebrate our Mum's birthday and I am delighted to say that the evening was a huge success thanks to the dedication and attentiveness of all the staff. Nothing was too much trouble. The meal was served to us all promptly and simultaneously. The hotel and spa area are kept immaculately clean. The bedrooms are spacious and the beds comfortable . The entire process, from the initial booking to checking out was outstanding. Well done to the Bentley Hotel

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Many many thanks for your great review on us . I am so pleased you had such an enjoyable time here at The Bentley for your Mum's birthday celebration Lovely words which always make our jobs worthwhile kindest regards Carole Wootton

"Great hotel and good value for money"

4
User 28/10/2019

Great value for money hotel. Excellent food and service - very well managed restaurant. Room service the best we've experienced! Spacious room with all the essentials. Decor a little dated but fantastic experience and we'll be back

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank for your lovely review on us . I am delighted you were happy with the service you required. I will certainly pass on all your comments to the team who will be delighted that you will return and we look forward to welcoming you back. Best wishes Carole Wootton

"Nothing bad, nothing amazing."

3
Rhodini24, Norwich, United Kingdom 24/10/2019

i stayed here for a night due to a business trip. On arrival, the reception area was clean and I was met by a friendly receptionist. The room was clean, spacious yet slightly dated. For a best western, the food was over priced and very average. Definitely nothing to write home about! The bar area again is slightly dated but the staff were friendly and accommodating. Choice of drinks is good for a hotel but not for everyone's taste. Breakfast wasn't great, half an hour after it started and I was created with rubbery bacon, watery tasteless scrambled eggs and sausages that were over cooked. Again the staff were amazing and I did mention the above and swiftly they got some new food added to the buffet. Great for those just about to eat, not so great for those on a schedule. Would I stay here again for work? Yes. Would I book this hotel myself? No.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .I ‘m sorry you found some things not up to your expectations . I must mention the fact that the bar was enlarged & redesigned last year . I think every one sees things differently . We are not a plastic/chrome type of building we prefer good solid furnishings it's just a matter of individual taste. I'm delighted you found the staff amazing . We take all comments on board . Thank you Regards Carole Wootton

"Friendly comfortable hotel"

4
JL207, Tavistock, United Kingdom 24/10/2019

Staff were very friendly and welcoming with free parking outside. The room was dated but comfortable and a good size with a bit of road noise. The spa had a good sized pool, steam room and sauna. Room service was fast and tasty. Recommended for either business or a family trip.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . We are pleased you enjoyed your stay with us and thank you for your recommendation. Kind regards Carole Wootton

"Afternoon tea"

5
User 21/10/2019

Just wanted to say Thank you for the best afternoon tea ever. Visited with my pre-nage nieces as a birthday treat for them and can't any fault anything! I had ordered a gluten free one and it was the best section of gluten free treats I've ever had anywhere! The girls also enjoyed their section of cakes and sandwiches which all looked lovely. You really made them feel grown up and special, I can't thank you enough

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for you lovely review on your afternoon tea . I am so pleased your girls enjoyed it too. I hope you will return very soon Kindest regards Carole Wootton

"Average Hotel"

3
colin j, Weybridge, United Kingdom 13/10/2019

Stayed here overnight before travelling to Grantham. Average hotel but can be noisy at night as some rooms situated on the side of a busy main road. Rooms OK but not outstanding. Avoid eating an evening meal in their restaurant. Overpriced and poor service.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us .Pleased you enjoyed your stay overnight. We do our best to please all our customers and feel our prices are very competitive . Any problems a customer may have are normally immediately dealt with but staff must know at the time We do try & make a profit which is OK but not outstanding Regards Carole Wootton

"Savile Lodge weekend"

5
User 13/10/2019

I would like to take this opportunity to thank all the staff at this hotel . From the moment of booking in to departure , all my party of guests stated what a wonderful experience they had with special thanks to the reception staff , Georgina, Giovanni and Tom the chef . The food , service and attention to detail was sublime and to see how the management team also get involved with all aspects of the hospitality was a credit to this hotel . We were also upgraded to a suite on behalf of your management team which was a pleasant and much appreciated gesture and finally would like to thank you all for a most pleasurable and relaxing weekend which was had by all Kind regards Mr and Mrs Menebhi

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us . You have no idea how you have made my rather difficult day turn into a good one ,comments such as yours are so morale boosting . You were all so happy, It makes our job rewarding to know that we have all succeeded to make our customers have a pleasurable experience. Thank you from each & every one of us. We look forward to seeing you again Kindest regards Carole Wootton

"Good "

3
katelY9936NH, Worcester, United Kingdom 07/10/2019

I stayed three nights and the room was a good size. The bed was clean but the bathroom had a couple of small cleaning issues which I reported. The staff were friendly and the bar had a good amount of seating. However, it is listed as a cocktail bar but the Vesper Martini I had left a lot to be desired. Training on not only the proper ingredients for the cocktails but also how to make them is needed if they want to call it a cocktail bar! The bar meal I had and the restaurant meal were both good. The breakfast was fine but I am not a big fan of buffet style as things dry out. The choice was ok, if not great and they do make your toast to order rather than you having to make it yourself which is good. There are eating options locally such as a pub next door as it is a bit out of town. There is a bus service which takes you into town so you don't have to drive and park in town. Taxis are at a premium in Lincoln on a Saturday daytime so don't assume you will be able to get one easily from hotel. The hotel is alongside a main road that is very busy through the night. If you are a light sleeper ask for a room away from that side of the hotel.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review , I am so pleased you enjoyed your stay and all your meals with us . I hope you will return again Kind regards Carole Wootton

"Do not use if you need a WiFi signal"

2
BDuram190, Newcastle upon Tyne, United Kingdom 04/10/2019

Nice hotel, clean rooms, average offering on the bar menu. Very helpful staff. WiFi is terrible. Worst in any hotel I have stayed at. Add to this that the hotel is in a black hole for 4G and phone signal then it's truly terrible. No idea why this has not been fixed as the receptionist offered I'm not the first to complain. It's this reason alone why I would not come back. Come on, your in Lincoln, sort out the WiFi.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
I'm so sorry you found our WiFi inadequate .Each guest has 8 MB for their use. Our service provider has told us it's the users equipment or their security that stops the user receiving access not the lack of signal . We try our best to accommodate every guest I am sorry you had such difficulty . Kind regards Carole Wootton

"Good for a Business Stop Over"

3
CaptCapeTown, Cape Town, South Africa 02/10/2019

Staff is friendly and very helpful. Rooms are big and well equipped. Hotel is a bit old and in need of a revamp. It is well maintained and I could not fault maintenance and upkeep. Tip: The bar area has a cheaper food menu and offers a wider selection of menu items.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us the staff will be happy with your kind comments . We continue to upgrade all our commodities rather like the fourth bridge . We aim to keep up with modern trends but prefer traditional furnishings than the modern cubes of the large chains . We are privately owned ! I'm pleased you enjoyed your stop over and hope to see you again in the near future . Best wishes Carole Wootton

"Comfortable but dated"

3
Jo B, Sheffield, United Kingdom 29/09/2019

Stayed overnight to allow some family time. The rooms were comfortable but furnishings were very dated and bathrooms in need of a refit. Ate in the jewels restaurant and the food was tasty and freshly prepared but overpriced.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .I am sorry you thought our furnishings were dated however we prefer traditional materials rather than plastics . All down to taste isn't it ? I am delighted you enjoyed the food and found it tasty . Our prices are in line with the current climate and found to be competitive I'm sorry you found them too expensive . Our bar food is another choice and proves to be very popular and excellent value . Very best wishes Carole Wootton

"Convenient location, lovely hotel and very helpful staff"

5
witchy69, North Yorkshire, United Kingdom 20/09/2019

Conveniently located from A1 on industrial retail park. Room was clean and spacious, bathroom was a little dated. Self service breakfast was plentiful and staff helpful and smiley. The pool was great with sauna and jacuzzi. Reception staff were first class and nothing was too much trouble. We felt really welcome. The 24hr room service and options for pillows were a bonus.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your positive report on us .Just a little correction , we are not situated on an industrial retail park , we are on a private road off the main road that houses a delightful garden centre and a pub and then us, that is all there is . I am delighted that you enjoyed your stay with us and that you found the breakfast and staff enjoyable Best wishes Carole Wootton

"A business hotel"

3
MLL79, St Peter Port, United Kingdom 19/09/2019

We had trouble finding the entrance to the hotel, although it is visible from the nearby roundabout the turning to the hotel appears to lead to a Garden Centre. Our room was a little dated and the coffee table was not clean. The bed was comfortable but the duvet was very heavy. We did not use the pool or spa. Breakfast was good with freshly cooked eggs and hot toast and prompt service. We thought the room expensive for what it was.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments on your stay . I am sorry you had trouble finding the entrance road, however it is clearly signposted on the road side. We do have the option of blankets if you found the duvet heavy . I am pleased you enjoyed your breakfast before you left and sorry you found us expensive as we feel we are very competitive price wise.. Kind regards Carole Wootton

"Sunday night stay."

4
dcwight, scotland 17/09/2019

My wife and I stayed here for a overnight stay to break our journey between Scotland and Norfolk. First impressions are very good ample parking and a clean and tidy looking hotel. Check in was smooth and efficient and our room was very good. We used the swimming pool pool which was nice and enjoyable. Staff were helpful and pleasant. Before leaving in the morning we had breakfast which was also very good and enjoyable. Overall enjoyed our stay and would certainly return.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your positive comments on your stay with us . I am pleased you had time to use all our amenities before leaving .Wew will look forward to your next visit Kind regards Carole Wootton

"Bentley Hotel, Lincoln"

5
User 10/09/2019

We had a large clean room, with a very comfortable bed, excellent meals in the restaurant, great breakfast and friendly and helpful staff. This is a hotel we will return to again and again, we'll never tire of it

"Lincoln trip"

5
sterence2, Hertfordshire 08/09/2019

The staff were very friendly. The room was clean and a good size. Everything on hand which made our stay very comfortable. A good selection to choose from for breakfast. A good location with plenty of car-parking spaces. We didn't use the pool or gym. We visited friends so we didn't use the restaurant for lunch or dinner. The hotel reception area clean. The speed in checking in and out, this too was very good. All the area's used we found clean.

"Nice spa value for money"

4
User 03/09/2019

Most staff very friendly, the dinner is good value for money and nice food, breakfast has a wide variety although service could be better at breakfast. Bar staff are very nice and welcoming on reception. Clean rooms with comfy beds.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your very positive view on us . I hope you will visit again soon Kind regards Carole Wootton

"Best Western Plus Bentley Hotel & Spa"

1
Debbie S, United Kingdom 03/09/2019

Stayed over Sunday night and was very impressed with the cleanliness, decor and comfort of the room. The receptionist was very helpful and cheerful. Will be going back to this one, just couldn't find fault.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your kind words As you enjoyed your stay with us I wondered if you had made a mistake with your finger on the bgreen blobs ? However as long as you had s great time that is all that really matters . Kindest regards Carole Wootton

"Great hotel and spa"

5
Kulli_Deol, Wolverhampton, United Kingdom 02/09/2019

My wife and I, along with our son. Stayed here whilst visiting a festival in nearby Newark-on-trent. The staff are great, always smiling and always happy to help. The room itself was a good size, very comfortable bed generally very nice and clean. The spa facilities are great too, never too crowded and the perfect way to wind down in the evening. All in all, great hotel, will definitely be staying here again when in the area.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us I am so pleased you had a good stay and enjoyed all we had to offer . I hoe you will visit us again very soon Kind regards Carole Wootton

"Very good"

5
Goldie A, Peacehaven, United Kingdom 02/09/2019

Great to stay somewhere that has comfortable beds and rooms that are quite. The hotel was clean and the staff are very helpful and friendly. Enjoyed the pool along with the steam room and jaccuzi. Highly recommended.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review on us We are all so happy you had Such an enjoyable stay. Kind regards Carole Wootton

"Lauren suite, Bentley hotel and spa"

5
User 29/08/2019

Beautiful hotel and the Lauren suite was lovely. Couldn't of asked for friendlier or more helpful staff. The TV in our suite decided to give out while we were there and within 10 minutes the engineer was in our room. It couldn't be fixed as he said it had just died so he then took it away and brought us a replacement TV straight away.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review . I'm pleased you had such. a lovely stay with us . The team will be delighted you found them so helpful and friendly. Best wishes Carole Wootton

"Very good"

5
User 21/08/2019

Excellent stay food was great in bar and breakfast room. staff were lovely they said no hurry to check out as we were going to funeral would highly recommend This hotel excellent location for Lincoln and surrounding areas

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind review on us .Chef will be so pleased you liked all the food you had both in the bar and at breakfast. . The team will also be delighted that you found them lovely . What a morale boost you gave them with your comments. We hope you will visit us again ,but on a better occasion where you may be able to relax a little more Kindest regards Carole Wootton

"Good standard 3.5 star hotel "

4
katie26, edinburgh 19/08/2019

This is now a bit dated but absolutely fine for a night away. All very clean and staff without exception were helpful and friendly. We attended a function so can't comment on dining room food but food we had in the function room was tasty and large portions. Breakfast is limited on healthier options ( fruit, cereal and some low fat yoghurt) but enough to cover most people's tastes and great value. Pool good too although only 2 beds at the side so limited space to relax if you are not in the pool or jacuzzi and again all looks like to could do with a bit of a refurb.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on The Bentley . The team will be delighted that you found them all so friendly & helpful and that you enjoyed your function dinner . We are limited by space for the heated beds around the pool they were designed as a little extra for our customers . Kind regards Carole Wootton

"First class service always with a smile"

5
User 14/08/2019

I stay here regularly as I work in the area I can honestly say after well over 50 visits I have never been disappointed! Food is amazing, Rory's mayo is the best. As a lone female traveller I have always felt comfortable safe and secure. Reception staff, bar staff and breakfast staff are so friendly and helpful and although I haven't met the housekeepers I am sure they are great too as my room is always clean. I wouldn't stay anywhere else. To the owners your staff are a credit to you and an asset to your business- Thank you

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your wonderful report on us .Rory will be delighted with your review as will the rest of the team here at The Bentley .Answering as the owner, I couldn't be more grateful for such kind words . I hope that we will always be able to deliver the hospitality that you have received over your last 50 visits. Kindest regards Carole Wootton

"Good value"

5
earthtravelller, Gloucester 12/08/2019

Our second stay here when visiting family in the area. Friendly and efficient service from booking by phone, check in, check out and everything inbetween in bar, leisure centre, chambermaids etc. Room spacious and together with bathroom very clean and with everything you need provided. Bed and pillows comfortable. The only small niggle being the safe on the floor, quite difficult to bend down and sort out code to use. Leisure centre a bit dated but clean and large fluffy towels provided. Pool, jacuzzi, steam room and sauna all good and never more than a couple of others using the facilities each time we were there so quite spoilt. The ramp from pool to changing area was slippery and I did need to hang on to the wall rails provided. Big surprise was the extensive and very reasonably priced menu in the bar area, (the fish platter and junkyard chocolate tart were excellent) this was a refreshing change from the usual overpriced drinks and underwhelming food options often available in hotels. Our only complaint was the electronic keycards constantly failing despite not being put near a mobile phone, entailing a long trek back to reception to revalidate. This really needs sorting out. All in all a very nice stay and we will be returning.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your wonderful review on us we are all grateful as it gives the whole team such. a boost when customers are happy. Our bar menu was organised by our head chef and I have to agree it is proving to be very very popular not only for residents but local customers too . The fish platter you chose is now one of the the most popular dishes on the menu . Thank you once again Best wishes Carole Wootton

"Amazing"

5
Dazzar1234, London, United Kingdom 11/08/2019

Honestly, thank you to the amazing staff for making our stay extra special the girl on reception Sophie was a gem and the manager Sarah if I'm right? The buffet staff were great also. We will one million percent be back!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
No no no no no ! It's a big Thank you to you for your lovely review on us .We are so happy that Sophie & Sarah and the buffet staff were helpful. We look forward to welcoming you back Kindest regards Carole Wootton

"Overnighter"

4
Curlynob, Cleethorpes, United Kingdom 07/08/2019

Visiting Doddington Hall decided to make it relaxing. Decided to have our evening meal in the hotel. Service and food were excellent, would certainly recommend the menu. Hotel room ok basic but smelt stale. Swimming pool again basic, walk from changing room to pool very slippery. Would certainly recommend staying in this hotel, plenty of parking. Staff all very pleasant and helpful.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us .Chef and the restaurant staff are delighted that you enjoyed your evening meal and liked the menu.. Thank you for your recommendation and look forward to welcoming you back . Kind regards Carole Woottton

"Very pleasant cou;le of days"

4
User 05/08/2019

Everything was spot on during our stay, the staff were exceptional. The only down side were ring marks on various surfaces in our room. Would go again at the first opportunity. It seems the postman can find the hotel, but we didn't the first couple of tries. The postcode needs sorting out methinks.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive review on us .The team are very grateful. I must apologise for the rings you found on the furniture the person involved has been reprimanded. For lacking of attention to detail . The post code is the fault of satellite navigation unfortunately there is nothing we can do to change it. However I am happy that you enjoyed your stay . Very best wishes Carole Wootton

"Best Western Lincoln"

5
johntaylor2019, Inverness, United Kingdom 31/07/2019

Exceptional. Only fault was that Television in room not working but was repaired. Meals and staff were of a high standard and made us very welcome where nothing was too much. Will not hesitate to stay there again

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us . The whole team will be extremely grateful as they obviously do their utmost to make sure the customers are happy . We hope you will return very soon . Kindest regards Carole Wootton

"Decent hotel and leisure facilities"

4
Andy V, Halifax, United Kingdom 16/07/2019

Only stayed as a stopover but hotel was easy to find and had plenty of parking. Room was nice and had decent Wi-Fi connection FOC. pool was really nice, decent for swimming, quite a few kids in the afternoon session and then in the morning quite a few local gym members were in and especially some old dears who did the traditional swim/chat at 0 mph so it was quite crowded, I asked a member afterwards though and he said it was unusual to be that busy. Jacuzzi was nice but not hot enough, really liked the heated loungers though. Sauna and steam room were fine. Changing rooms nice and clean. Free towels provided. All staff I encountered were friendly, provided ice for our drinks in the room as no fridge provided.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for such a positive review on us. It's pleasing to read how you enjoyed the complimentary leisure facilities . Hopefully you will return very soon for another relaxing stay Kind regards Carole Wootton

"OK"

4
Anne L, Newark-on-Trent, United Kingdom 15/07/2019

Afternoon tea to celebrate a 93rd birthday. Sandwiches were nice and fresh but fillings a bit disappointing - grated cheese and tomato with the first slice and hard piece at the top of the tomato. ~Tuna instead of salmon. The scones were delicious but far too big - cakes good selection and delicious. Recently stayed at a Best ~Western in Yorkshire and scones were a much better size, also choice of sandwiches superior at a slightly less cost. Crockery had a Mad Hatter theme which was much appreciated. No hot water provided and no choice of tea offered, as we were entertaining a friend for her birthday did not want to make a fuss by questioning the waitress.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . I'm sorry the sandwiches did not have the fillings you required . We try to adhere to our customers requests and give them what they require .As for the scones Donna our pastry chef makes them to her specification and until your comments on size we have only had compliments therefore the size will remain the same.I wish you had asked for hot water the waitress would have brought it immeadiately . As our very popular afternoon tea was not up to your expectation I can only say how sorry we all are. Sincerely Carole Wootton

"Not a 4 star"

3
adrienne h, Witney, United Kingdom 09/07/2019

The hotel was clean and the staff friendly but not a 4 star. It is dated and lacks any of the luxury elements other than the pool. The rooms were well equipped but decor and bathroom basic and need updating. Fine for overnight stay.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I'm sorry you did not feel we are a 4 * hotel . Fortunately AA Inspectors disagree . We have no idea what luxury items you would like us to add perhaps you could e mail us with your ideas. The bedrooms have been updated in decor but we prefer natural components . Kind regards Carole Wootton

"Excellent evening meal"

5
AprilCalvert C, Lincoln, United Kingdom 02/07/2019

Enjoyed a quality evening meal here in The Jewels restaurant. at The Bentley Hotel. Service tops. Good varied menu. I had flambé fillet steak which was superb. Partner had a fish dish which he enjoyed. For desert I had a fruit pavlova & partner had flambé crepes. We Look forward to a return visit.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review on your evening meal here at The Bentley. Chef , his team and the restaurant manager will be delighted that you and your partner enjoyed your dinner . We also look forward to your return visit. Kind regards Carole Wootton

"A great modern hotel"

5
User 27/06/2019

I stayed at the hotel during my business trip. Some of the Best Western hotels have very dated decor, however not definitely this one. The room I stayed in was very nicely decorated. I really loved the fact that the hotel got a spa area with a gym. The staff was very professional and friendly.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
A big thank you for all your positives on us here at The Bentley. It is a pleasure to read of your satisfaction. I hope you will return at a future date. Kindest regards Carole Wootton

"Husband's 60th"

4
User 25/06/2019

We stayed at the Bentley on Sunday 23 June for my husband's 60th. The room and hotel was very clean and food was excellent. The staff were very friendly and couldn't do enough for us. We dined in the restaurant and you wasn't rushed or anything

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very positive view on us for your husbands birthday .Chef will be delighted you thought the food was excellent and we hope you will return for more birthday celebrations. Best wishes Carole Wootton

"Best Western Bentley Hotel LN6 9NH"

5
User 22/06/2019

One of my favourite Hotels. Have stayed several times over the years. Excellent rooms. a TV you don't need binoculars to see from the bed. Nice fluffy Bathrobes and slippers provided. Usual Tea/Coffee facilities. Bottle of water replaced daily. Toiletries in the bathroom and a face cloth.Clean and quiet.Air conditioning in the room (which can be a bit noisy). Excellent food. Good breakfast with items being replaced regularly. For the early risers Breakfast starts at 6. There is a bar menu Al La Carte and a Daily Menu. WiFi in the rooms. Has a Spa Gym and Swimming Pool. Lift to all floors. Very Wheelchair friendly. Large Car Park which can get full. Short distance into Lincoln by Taxi which is not exorbitant. Staff friendly and helpful .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us .I am delighted that you have returned several times and that you are always happy.This is what all our team aim for daily. With tongue in cheek I really do wish our car park filled regularly ,as we have 180 spaces and I would like them filled every day. I hope to welcome you back again in the very near future. Best wishes Carole Wootton

"Superb"

5
User 20/06/2019

As usual The Bentley always delivers clean rooms bathroom spotless. Staff always helpful and pleasant, food in the dining room 5 star although this time the breakfast was far from upto scratch bacon like cardboard and to be honest the guy showed us our table was far from welcoming but will stay there again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on your stay with us. I am sorry your bacon at breakfast was not up to our usual high standard . If you had seen a name badge on the waiter who was not welcoming it would have been very easy for me to reprimand him as our aim is excellent customer service all times. I am pleased this has not changed your opinion of us and look forward to welcoming you back . Sincerely Carole Wootton

"Afternoon Tea"

5
Jenny C, Lincoln, United Kingdom 05/06/2019

I was given a voucher for 'Afternoon Tea for Two' as a70th birthday present. I went there a few weeks after my birthday with my partner. When we arrived we were greeted warmly by the waitress , the table was laid with lovely linen and the table set with fine china which had pictures of the Mad Hatter's tea party on it. We were asked if we would like tea or coffee, which arrived quickly then she brought the food, we had four different flavoured sandwich ,three of each, then there were about six different little cakes, two each and a scone each with cream and jam. It was all delicious and fresh, we both really enjoyed it. We couldn't manage it all so the waitress gave us boxes to put what we couldn't manage in home

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
I am so pleased you enjoyed your afternoon tea with us and that you found the waitress so friendly . I hope you will return another day for another afternoon tea very soon. Best wishes Carole Wootton

"Visiting Family"

5
User 02/06/2019

Lovely hotel very clean, staff very friendly and welcoming. Breakfast plentiful and very nice. Meals in the bar were lovely too. If I had to say anything negative it would be that they need more bar staff on busy evenings as service was a bit slow. Will definitely visit again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your complimentary review on us and our meals .Chef will be delighted you enjoyed everything you ate. Sometimes all customers decide to converge on the bar in the evening at exactly the same time and require food as all the food is freshly cooked unfortunately there is a wait ,however we take your comments on board and will keep an eye on it in the future. We look forward to welcoming you back. Kind regards Carole Wootton

"Fantastic two nights"

5
John I, Skegness, United Kingdom 01/06/2019

we found the staff very welcoming with a lovely clean and comfy bedroom waiting,we found the place clean and well looked after,both evening meals where lovely with a very good choice on offer either in the bar area or the main restaurant (the pan roasted lamb was excellent) The breakfasts were equally as good with a varied choice on offer,the pool was great as was our stay and we will certainly be returning. We noted on a previous review that someone noted about a greasy/oily smell in the restaurant,Ican honestly say that in our case this was certainly not true

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely report on us . It is good to hear that you enjoyed all your meals with us and indeed everything re your stay. Its so kind of you to comment on a previous review . I hope we will see you again very soon Kindest regards Carole Wootton

"Not great - but staff are lovely"

2
TripaholicNorfolk, Norfolk 29/05/2019

I was very disappointed with this Best Western, mainly because the bar and dining area had a distinct smell (to me) of old, rancid cooking oil, and I could also taste the same oil on any food that was deep fried. I do have a sensitive sense of smell, so perhaps I was the only person who noticed it, but it put me off sufficiently that I wouldn't stay again. We had a nice large room, lovely complimentary toiletries and the staff were great, but the hotel seriously needs to change the cooking oil more frequently and to remove the smell from the dining area. Sorry for the critical review, it was a disappointment to me and, in my view, very overpriced.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am sorry to hear that you thought you could smell cooking oil in the hotel , this has astonished us all here ,as in all the years of business we have never received a complaint such as yours . Obviously we have looked into your comments and chef has no idea what you could smell ,but I can assure you we change our cooking oil frequently . As for us being overpriced ,we are known for our reasonable prices and high quality. It is sad to learn we did not measure up to your requirements due to your sensitive sense of smell . However we take every customers review very seriously and we will all be on alert for any smells that may occur anywhere in the building in the future. Sincerely Carole Wootton

"Our home from home"

5
Judeward, North Yorkshire 19/05/2019

Just a one-nighter for us this time and as always we had a great stay. All areas of the hotel are immaculate with well trained, professional and friendly staff. The lounge has been extended and there is now room for residents to relax away from the bar area where function guests have always tended to congregate. Guest rooms are very comfortable and well presented. The menu encompasses all tastes while catering well for restricted diets. Importantly the owner retains a high proportion of core staff who we have got to know over the years. Already looking forward to our next visit to our home city and to The Bentley.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What lovely comments thank you so much . We are all delighted that you continue to enjoy staying here with us . We look forward to you visiting us again and hope you will always be as happy with us . Kindest regards Carole Wootton

"Quality hotel-highly recommend"

5
gglg, Melbourne, Australia 14/05/2019

The Best Western Plus Bentley is on a busy intersection about 15 minutes equidistant between Lincoln and Newark. It is predominantly a "motor hotel" with a very large free on-site car park. Our standard king room on the second floor was warm and spacious with a large comfortable bed, quality linen and duvet and two lounge chairs. Coffee making facilities are provided. The bathroom was clean and modern. We used the motel as our base and stayed for 7 nights while we toured around Lincolnshire by car. The room cost was approx. A$220 per night including full English breakfast with fruit, pastries and cereals etc. The hotel has a large lounge bar reserved for residents and a large formal restaurant (which also serves as the breakfast room). The bar meals are generous, varied, reasonably priced and highly recommended. The formal restaurant has an extensive menu. While there is a pub within walking distance, why bother when the food at the Bentley is so good. Reception staff were helpful and pleasant. The bar staff also deserve a very special mention for their friendliness and efficiency. All in all, a highly recommended hotel.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your positive and excellent review on us .It is good to know how happy you were and especially on enjoying the food both in the restaurant and bar .Your comments were exactly what we aim for and Rory our head chef and his team will be delighted you were so happy with their skills. Just to make a point for our British readers I believe you to be Australian, therefore we can half the $ to the £ therefore the cost in pounds was £120 per night with breakfast for the double room . Thank you once again Kindest regards Carole Wootton

"Relaxing Night in a very clean and friendly hotel"

5
User 13/05/2019

Just off the main road so easy to find, really professional staff, couldn't be more helpful. Arrived late and it was no problem for the staff on duty. Room was very spacious and clean with excellent facilities.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us . It is very much appreciated. Kindest regards Carole Wootton

"Visited over Easter weekend"

5
ObjectiveAdvisor, England, UK 25/04/2019

Arrived on the Friday and reception staff were very friendly and helpful. Arrived at the room on the second floor to find it overlooked the A46 and we felt there was sufficient noise that it might disturb us getting to sleep. A quick visit to reception and we had a room on the other side; much better. We debated how to get into Lincoln on the Saturday; number 16 bus from the road by the hotel? £4.80 return trip, but the journey time to the bus staion was 38 minutes and then another 15-20 minutes to the Cathedral. In the end we decided on the park and ride which was excellent, the bus dropping us off within sight of the Cathedral. Sunday we headed off to Whisby Nature Reserve only a short drive from the hotel and on the sunny day I had it was a great experience. On our return to the hotel we sat out in the sun, on the chairs overlooking the car park . . . Food at the hotel was excellent bith dinner and breakfast though I would suggest you don't get down for breakfast too late otherwise you may be disappointed if some items are not renewed. All the staff were wonderful, housekeeping included. With special thanks to Mike who helped with the sir con. and kindly confirmed that the television in the bedroom did not have accessible HDMI sockets. And also Donna who made the delicious flap jacks for reception.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us and also on the places to visit. Chef and his team will be grateful of your very kind comments on the food they prepare they really do put in such a big effort. Mike and all the staff are happy they were mentioned as it certainly gives the team a big boost. I hope you will visit us again very soon. Kindest regards Carole Wootton

"Aly's Easter"

5
Adrian f, Folkestone, United Kingdom 22/04/2019

A very welcome reception and a lovely stay on the edge of Lincoln. A great Spa facility and the on site Beuty centre was great too. A great de stress massage. Great breakfast and well managed and served.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely review on us we appreciate all your comments especially advising others on places you visited . The chef will be pleased you enjoyed all the meals you had with us and the staff also appreciate your words of praise. Kindest regards Carole Wootton

"Excellent service"

5
crouchie1964, Grantham, United Kingdom 21/04/2019

Had a family Easter meal with 3 generations present. Service was attentive and good humoured with the right time being left between courses. The food (a carvery) was excellent and again served at just the right temperature. The meat was to my liking as was the case with all the meals. Highly recommended, be nice to see what the a la cartel menu is like

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your kind words they are really appreciated by us all here and an added bonus is the fact you enjoyed your meals so much. please return again soon Kindest regards Carole Wootton

"British Printing Society Convention"

5
User 14/04/2019

We were all made to feel very welcome and at home on arrival. The hotel rooms, function rooms and spa facilities were all first class but what stood out were the superb meals and service that we all enjoyed at our events over the weekend. Nothing was too much trouble for the attentive staff and the bar was very well stocked - although it would have been great if there had been a selection of Lincolnshire gins including Dam Raider and Coastal Gin. The Bentley is easy to find and is only a few minutes off the A1 junction at Newark. Being on the Lincoln ring road it is well served with busses into the city and to lovely Bailgate area of ‘top town' Lincoln. There are a good selection of convenient car parks around the castle and in the city centre. There is a great deal to see including the wonderful cathedral, castle, museum of Lincolnshire Life, Steep Hill with its many attractions and a variety of Roman remains including Newport Arch. Downhill there is the Usher Gallery with a great collection of De Wint watercolours and long case clocks. The Collection museum is next door - you could spend hours there! Up on the hill on the south side of Lincoln, facing the cathedral is the impressive spire of the new International Bomber Command Centre commemorating the sacrifices made by 58,000 R.A.F. bomber crew members during WWII - very sobering and interesting. I did however find Dam Raider Gin in the IBCC shop - it made my day!

"Catching up with family"

5
User 13/04/2019

A terrific base for visiting family in Lincoln, Grantham and Newark. Always assured of a warm welcome. The hotel is like part of the family and is good for meeting for lunches, special occasions as their food is excellent.. There is also plenty to see and do in the hidden gem of Lincolnshire.

"Excellent stay"

5
User 13/04/2019

Fantastic staff, friendly, helpful. Always enjoy my stay here & couldn't recommend this hotel enough. The receptionist who checked us in on Sundayevening 7th april was amazing. She went above & beyond to help me & nothing was too much trouble, thank you.

"Afternoon Tea"

4
Satty Q, London, United Kingdom 13/04/2019

I love the multicolour vibrant sofas and great ambience. the tea and the the massive sandwich portions are worth a treat, been there multiple of times with friends and colleagues. Will visit soon again.

"Booked 3 nights on impulse and it was excellent"

5
User 09/04/2019

All the staff were cheerful, helpful and attentive even when they were catering for busy functions.The bar meals were excellent. The location on the outskirts of Lincoln make the Bentley an perfect base for touring.

"This is the best of the lot in Lincoln!"

5
special4christopher, Suffolk, United Kingdom 07/04/2019

The Bentley Hotel never disappoints, especially staying in the large Family Suite (The Lauren Suite) with it's two enormous king sized beds, a separate sitting room perfect for me to have my privacy from my parents and a large modern well equipped bathroom with shower. Free WIFI throughout the hotel which is perfectly stable for internet browsing (looking for our new home up here), social media and YouTube videos. Staff very friendly as always - especially as our room cards kept failing and always willing to recharge them again. breakfast is self service which is always a bonus, however as I am now becoming more vegetarian a vegetarian sausage option to order could be included on the to order menu. I was limited to the hash browns (very nice though), toast cereals and fruit, a minor issue but nothing serious. The bar meals have been improved since last visit and the fish dishes (I can still eat fish) are amazing - especially the new fish platter. An amazingly good hotel with pool and I may return with family again before or during our move up here!

"Afternoon tea !"

5
nicolab436, Oxford, United Kingdom 31/03/2019

Visited for afternoon tea and was not disappointed. We arrived and was seated to our table stright away by a very friendly girl . She took our order for drinks which was then swiftly followed by the food. We had sandwiches, scones with jam and cream and a huge selection of cakes , too much to choose from. There was so much we had to take some home . The atmosphere was pleasant and not over crowded like some places. Thank you again!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
We are all delighted that you enjoyed your afternoon tea with us a. We are very proud of what we have to offer and do have many compliments and I must thank you for yours . I hope we will see you again very soon. Kindest regards Carole Wootton

"Good for a short stay"

4
NicolaB320, London, England, United Kingdom 29/03/2019

Comfortable & clean hotel, bar with good choice of meals and restaurant with 2 or 3 course dinner. We had a king size room with comfortable bed, good quality bedding choice of pillows and great weight duvet ( if a little warm) heating / air con unit you can run yourself which was handy. Bathroom with bath/ shower struggled a bit with shower turning the water heat down automatically reduces the shower power which was a nuisance also turning the shower off was very difficult. We did use room service for hot chocolate the first night but it was like ‘dish water' so we refrained from ordering again. I would say ideal for a short stay and I've given 4 stars but I would rate as 3.5 stars Ideal area not far from Lincoln city, with choice of eateries nearby. If in the area again we would return.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Many thanks for your positive comments. I really don't know what happened to your hot chocolate someone obviously needed an extra lesson on how to prepare it. I am so sorry it wasn't up to scratch however I am delighted you like our meals. We look forwarding to welcoming you back . Kind regards Carole Wootton

"Tried the rest this is the best"

5
jsM4578PI, Retford, United Kingdom 26/03/2019

Stayed at Bentley in Dip Dine and Dream package great value we stay once a month staff brilliant especially Claire. We are being married at Bentley hotel in November, we couldn't have picked a better venue.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
How can we reply except to say a great big THANKYOU ! kindest regards and hope to see you again very soon Carole Wootton

"Comfortable room, lovely spa facilities, Great restaurant, Very relaxing"

5
carolines331, Southport, United Kingdom 20/03/2019

Spent a comfortable night in this hotel. Lovely room. Great spa facilities. Pool, sauna, steam room and jacuzzi. Evening meal in the restaurant was very good. Can recommend the fish and chips. Staff very attentive. Would recommend.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your very positive view on us. We will pass on your comments to the team. I am so happy you were content with your stay Kindest regards Carole Wootton

"Solo business traveller, nice hotel"

4
karenlmckay, Dunfermline, United Kingdom 20/03/2019

Been here two weeks on business. Brilliant bar staff, inc michelle and Jo, sorry I didn't catch the names of the other ladies but all great. Reception staff friendly and helpful when called on. Utilised gym and pool all good benefits of this hotel. Breakfast food always well cooked, and quick service. Only negative is the hotel and rooms are often cold, room takes a while to heat up.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your positive comments .I am sorry you sometimes found your room cold .The heating is ruled by your room card .If you leave it in then the room will stay at your required temperature .The public areas are always 21 degrees which is a good ambient temperature . If you have reason to stay with us again ,please ask and we will show you how to keep your room at the desired temperature. I am pleased you found us all to be friendly our aim is to make the customers feel at home . Many thanks once again Best wishes Carole Wootton

"lack of heating in winter in room"

3
User 10/03/2019

very poor people skills and negative attitude from front desk management, wouldnt even talk direct, but spoke via the desk receptionist until directly approached, guess customers arent that important to her!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments although not quite accurate. All our customers are very important to us as I am sure you are aware by now as you have already had a personal reply and a discount if you wish to stay with us again as you were not happy. The room was not cold I believe you told the manager it was noisy so you turned the air conditioning unit off, therefore it would be cold as it is also the heater but every guest is in control of the temperature of their room . The duty manager assured me she came and spoke to you herself therefore I cannot apologise for her . We are known for our friendliness and customer care . I am sorry you did not feel you received what you desired. Regards Carole Wootton

"Massive thank you."

5
User 03/03/2019

We have stayed here many times so choose it as the venue for my daughters 18th birthday. On arrival we were met by James who checked us in and upgraded us to a suite. I would like to thank James and all the staff for making it a wonderful weekend. My daughter was very surprised by the beautiful room and especially the complementary prosecco, balloons and a lovely card. As usual the staff in the restraunt went the extra mile and made it an extremely fantastic night with the food top quality. I would like to thank the management and staff for making my daughters birthday memorable.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us .I am delighted that you enjoyed your stay with us and that you enjoyed your meals and the singing. I hope you will celebrate many more birthdays here with us in the future . Kindest regards Carole Wootton

"Little extras make this hotel stand out"

5
User 28/02/2019

I'm wary of Best Western hotels as they can be a bit mixed, the worst hotel I ever stayed in belonged to the BW chain. This is one of the best hotels I've stayed in, I shall explain why In some ways it's a bit old fashioned, chocolates on the pillow and a towel folded to look like a swan, the restaurant menu has flambé steak and pancakes... but the rooms are clean, a good size and comfortable and the staff really nice, I had a couple of bar meals and the portions were excellent. They also have rhubarb gin!!!! Breakfast, on day one I might have mentioned plastic covers on the hot plate but then day two I noticed eggs benedict. Anyone reading my other reviews will note I am a massive fan of this breakfast, partly because it's yummy but also because it's an indicator or a chef in the kitchen rather than a microwave operator So, I recommend when looking for a hotel, ask if they serve eggs benedict, this one does and based on that, the staff, the room and the towel like a swan I think this hotel stands out and deserves a five rating

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review on us all here at the Bentley Hotel and your 5* rating . Please do not be wary of Best Western Hotels as each one is individually owned and many people are not aware of this fact. We all join B W mainly as a marketing company they do not own any hotels themselves ,therefore each hotel is different. That said we are all very happy that you thought ours was one of the best hotels you have stayed in ,for that I am so grateful. Do visit again soon, the eggs benedict are waiting for you. Kindest regards Carole Wootton

"Bentley hotel and spa above expectations"

5
User 23/02/2019

From booking our stay to check in was like a breath of fresh air the professional approach and attitude shown was something the staff should be proud of. The young lady in the bar come restaurant was so helpful and attentive. The room was really nice and comfortable many thanks to you all looking forward to our next stay. George and Cheryl

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you, thank you, thank you. What more can we say except please do not leave it too long before you visit us again. Best wishes Carole Wootton

"A Plus for the bets western Plus hotel"

4
Departure11164475540, London, United Kingdom 22/02/2019

A good business trip with an easy and efficient check in/out. Friendly and helpful staff, good facilities and good food. I would recommend for a stay near Lincoln. If you are not used to traffic noise The rear rooms may give people an early start due to the 2 mayor roads running alongside. Personally I didn't have any trouble but I was up early for work.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for you excellent comments on us . Just to verify for other customers , its the front rooms with traffic going past .The back looks onto the trees and is quiet. I hope you will stay again when on another business trip very soon. Kind regards Carole Wootton

"Relaxing stay"

5
Explore65227794396, Swindon, United Kingdom 21/02/2019

Enjoyed the facilities and found the staff to be very helpful and friendly. Nice spa and fitness centre an a good selection of food and drinks in the bar. Happily recommend for a business stay in the area.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Wonderful ! Many thanks for such a positive review we are all delighted you had such a pleasant business stay with us . I hope it won't be too long before you return. Kind regards Carole Wootton

"2 night stay"

5
444sarahf, Folkestone, United Kingdom 18/02/2019

Excellent service, excellent stay and friendly happy staff, especially Jamie in the restaurant. Would definitely stay again if in the area. Used the spa but would of liked it open for longer for hotel guests to use. Rooms a good size and full of all the things you might need.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us .We all appreciate it. The Spa is open until 8pm every evening except Sunday & Monday . The gym ,pool, jacuzzi, steam room and sauna are open until 9pm every night and 8pm on Sundays . I hope this helps. We will look forward in welcoming you back Kindest regards Carole Wootton

"Back to the Bentley"

5
User 16/02/2019

I've reviewed this place before. Top place for budget price. Nothings changed. Still our place of choice in Lincoln. What i want to add to my previous post is about the staff. Reception at check in.... awesome and friendly as always. Bar staff, brilliant. Leisure staff professional and helpful. Breakfast staff great. Above and beyond, though, was this mornings concierge and breakfast lead. Not only did he engage our two year old grandchild with high fives, sat him in a chair with a magazine and totally captivated him with patience and charm throughout breakfast (with a personal trip to the muffin table) he was able to deal with everyone else at breakfast too. Top bloke, top staff, top hotel. Look forward to the next trip......

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a review . Thank you so much the member of staff will be delighted that you complimented him he loves his communication with the customers as do all of our team.. It boosts our morale to read of such compliments from a customer Many thanks once again Kindest regards Carole Wootton

"Comfortable and clean room"

4
28Hermy, London, United Kingdom 09/02/2019

Very comfortable and clean room. Stayed for one night and didn't get an opportunity to try the spa facilities. Staff were friendly and helpful. Hotel is a standard business hotel and facilities in line with expected standards.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your helpful and kind review ,it is much appreciated. Kind regards Carole Wootton

"Best bar staff"

5
Lou504, Lincoln 06/02/2019

I always go into the bar for a coffee after the gym . Staff are so pleasant go out of there way to do everything for you , today Jo is on one of the best staff members in there . Will be missed when she goes off to have her baby .

"Great overnighter at this friendly hotel"

5
Gail S, Lincoln, United Kingdom 30/01/2019

My husband and I had a night away in this great hotel. We were warmly greeted upon arrival. Our room was the other end of the hotel so we got fit finding it! We were at the front of the hotel and was worried about the noise from the traffic but there wasn't an issue with it. The room was laid out for one person not two so we explained that this was a problem, when we went down to reception. We received an apology and this was sorted out straight away. We decided to have a drink before our evening meal and the lady behind the bar was very chatty and helpful. We ate dinner and breakfast in the dining room and the food was very good and there was plenty of it, especially at breakfast. Upon leaving, there was an issue with the bill but this was quickly sorted out and an apology given. A lovely hotel to get away from it all but still close enough to drive into Lincoln if you want to.

"Fantastic Hotel"

5
Steve W, Aviemore, United Kingdom 26/01/2019

4 Star verging on 5. What a fantastic hotel. Lovely comfortable rooms, superb food, great facilities and very friendly helpful staff. Good leisure facilities and a cracking Spa. Ample parking and fast WiFi. Definitely one to try out.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your perfect review on us . I don't know what to say except all our team do their very best and it has certainly worked for you , we are all very grateful to you for your kind words. Kindest regards Carole Wootton

"Great as usual "

5
User 26/01/2019

Very good value place to stay and close to all sites - 25 mins max. Thank you for lending me a phone cable to charge my mobile - much appreciated. Clean room and very kindly accommodated a late request for a walk in shower room - thank you. The best equipped disabled room I have seen for a long time - just please attend to the shower mixer on the wall - I forgot to mention it before I left - it's very hard to turn if you haven't got much strength in your hands.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a wonderful report on us ,thank you so much . We weren't sure which room you were staying in with the walk in shower, but never mind, our maintenance employee is checking them all .Thank you for letting us know . We hope to see you again very soon . Very Best wishes Carole Wootton

"Nice hotel that is good value "

5
Paulb32any, London, United Kingdom 22/01/2019

Stayed 2 nights, nice room, service and people were outstanding. Friendly nice people. Hotel is clean and pretty standard. The food was fine and moderately priced. Pool was extremely good. Lots of parking and in a good location. It's a little far from Lincoln centre but really way by car.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very positive review .So happy to hear how outstanding our staff were and that you received good service. I hope you will visit us again very soon Kind regards Carole Wootton

"Stayed for August Bank Holiday 2018"

5
Val D, Eastbourne, United Kingdom 18/01/2019

Very clean , staff so helpful , accommodation perfect and breakfast just right . We now wished we had stayed longer and not moved on to stay in central Lincoln, which was a total rip off . if we ever attend the Steampunk festival again this hotel is where we would choose.

Bentley82, General Manager at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review .Music to our ears steampunk music ! We are delighted with all your comments and look forward to welcoming you back if you decide to attend the event next year . Best Wishes Carole Wootton

"Fantastic stay at this friendly hotel"

5
8sandyg, Windsor, United Kingdom 15/01/2019

Great location as a short drive from the cathedral & town. Great, easy check in with everything explained. Lovely pool although the changing rooms could do with a bit of updating and I presume the pool attendant had a bad day as he was rather miserable.The only one that was though throughout our nights stay. Excellent freshly prepared dinner and fantastic waiter and waitress. Couldn't do enough to please us and any request was met. Very attentive but not intrusive. (I think the waiters name was Giovanni) Breakfast was just as good with great bacon and again, an excellent, helpful & friendly waitress. Our bacon was crisped up nicely at just the mention that we like it well done. Great selection of fruit/cereals etc.... The room was warm, clean and had a great shower and fluffy white towels. Gowns were provided which was a big plus as we used the spa. Parking was free and we had plenty of spaces on our visit. Overall, we would highly recommend this charming hotel and definitely stay there again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review on us all here at The Bentley .I am pleased your stay was enjoyable and that you used all our amenities. I am delighted you enjoyed your dining experience both in the evening and breakfast and hope you will visit us again very soon Kindest regards Carole Wootton

"Welcoming hotel with very friendly staff"

5
HollyDolly55, London, United Kingdom 06/01/2019

Stayed here to attend a family wedding and were very impressed with the warm welcome and helpful staff. From the very beginning when I emailed to book several rooms to the friendly barman in the late evening and the helpful staff at breakfast, nothing was too much trouble. This makes such a difference to a stay and we came away with a great impression of the hotel and it's staff. In addition the room was very comfortable, clean and warm and of a really good size and the bed was very cosy. Would not hesitate to visit again.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review on us . What can I say? Your words bring such satisfaction to all our team and they are always grateful for recognition such as yours . Happy New Year Kindest regards Carole Wootton

"weekend break"

5
Karen K, Loughborough 01/01/2019

Lovely hotel .friendly staff .Fabulous food well worth the money. Hotel is in an excellent spot to explore Lincoln & Newark . We have stayed here twice in the past year and both times the staff and service have been fantastic

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely report on us .we are all delighted you had such a satisfactory stay with us and enjoyed all your meals and service . The whole team are grateful for your support. Happy New Year best wishes Carole Wootton

"Nigel and Julia"

5
nigelcoulson56, Lincolnshire, United Kingdom 29/12/2018

Dial a ride held their annual Christmas meal in the conservatory about sixty people in all attended and I have to say all the food was served efficiently and together on each table also the quality of the meal was excellent well done to the staff.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your very kind words and compliments . I hope we can repeat this next year Kindest regards & A Happy New Year Carole

"Comfortable out-of-town hotel"

4
StephenGlobeTrotter, Ashbourne, United Kingdom 21/12/2018

This is a better-than-average Best Western hotel with good facilities on site, including spa, pool, bar and restaurant. There is free car parking right outside. Rooms are comfortable and the staff friendly. There is a pub in the air park and a HUGE garden centre next door. Lincoln ring road traffic is HORRENDOUS around travel-to-work times, so choose your arrival and departure times with this in mind...

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely review of us. We are all delighted that you enjoyed your stay with us . Please return very soon Merry Christmas Kindest regards Carole Wootton

"Delightful 1st Anniversary Stay, Perfect Stay!"

5
User 19/12/2018

We stayed one night at the hotel and definitely was the most delightful stay for both of us!!. The bedding was ever so comfortable, spacious and brilliant room which was perfect for both of us, the staff was absolutely lovely! Even got a bottle of prosecco complements from the manger which we were ever so grateful to have and lovely surprise to see when entering the room. The bathroom was lovely! Heating in the room was perfect to have. Very accessible to get to and from the center of Lincoln, easy bus route. Would definitely want to come again soon! Everything was perfect for a perfect stay! Definitely, would recommend! Seriously we couldn't have asked for anything more, delightful! Thank You again to the managers and staff in the hotel.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for a great review. I am so pleased you were happy here with us .It certainly boosts morale to read comments such as yours. I hope you will return to see us again. Kindest regards and A Very Happy Christmas W Carole Wootton

"Room for improvement "

3
gomez10092, Chatham, United Kingdom 16/12/2018

We have just stayed here for 2 nights in a suite. To give a positive review this suite was fabulous, it was clean comfortable and just perfect. The noise booming through floor from function was loud which stopped at midnight so restful was not my choice of words. Negative point however is the staff, this is only a reflection on those we encountered.I am aware it's a busy time of year but that is no excuse for being rude. This is a hotel where hospitality is the name of the game, and as a paying guest I expected more. Upon arrival the young lady rattled through our check in sign here enjoy your stay! I'm sure she has said it a thousand times but first impressions are what counts. The young lad behind bar really needs a new occupation. He would rather answer the phone than serve, when he did serve drinks slammed down and if paying be card I had to ask how much was that. No personal touch at all which was really disappointing, he made you feel you were an inconvenience at wanting a drink. On reflection at the entire stay, I was left feeling that an alternative accommodation would have been better at a fraction of the cost.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . I am so sorry you heard the noise from the function suite in your suite. It is as you say a very busy time for us . If only you had asked at reception we could have moved you for your second nights stay ,it is the only suite in the hotel that can hear any noise from a function .I am so sorry you were kept awake. As for the bar person ,I have looked at the rotas and he will be severely reprimanded our aim here is always to give the customer the very best and obviously he did not give you the best attention . Yes! we are extremely busy but that should not make a difference to our customer service . I can only apologise that we did not meet with your expectations of us this time and can assure you all your comments will be addressed . Sincerely Carole Wootton owner /managing director

"A decent stay in a convenient location"

4
gvh67, Stirling, Scotland 15/12/2018

We stayed here for two nights on our recent trip to Lincoln. The location is a good compromise, just off the A46 bypass, and there is a large free car park, but we did experience some traffic noise as our room faced the main road (sound-proofing in general could have been better). We had a large room with a comfortable king bed, although we would have preferred firmer pillows. All the usual amenities were provided - tea, coffee, Freeview TV, complimentary wifi with a robust connection and plenty of power sockets for recharging mobile devices. The large en suite came with a full size bath and shower, plenty of hot water, a well lit mirror and reasonable shelf space, The buffet breakfast provided a reasonable hot and cold spread, with tea, coffee, toast and a choice of eggs all cooked to order. We found the staff friendly and helpful in all areas. In summary, a very good base in the Lincoln area and one which we would use again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your positive review on us . I am pleased you enjoyed your stay . One small point, each room does has a pillow menu I wish you had telephoned reception and we would have changed your pillow for you . We hope to see you again very soon . Kindest regards A very Merry Christmas Carole Wootton

"Brilliant stay.."

5
Seasalter2016, Whitstable, United Kingdom 13/12/2018

Cannot fault this hotel in anyway...stayed here and everything was perfect... all staff so helpful and friendly. The food which we had in the bar was 1st class.. thank you everyone keep up the good work..and would definately stay again when up your way.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you how kind . The chefs and all the team will really appreciate your kind words . We will do as you request and keep up our good work and hopefully keep all our guests as happy as you were. We look forward to welcoming you back . Merry Christmas Kindest Regards Carole Wootton

"Rude staff "

1
J1410DCgaryh, Clacton-on-Sea, United Kingdom 10/12/2018

The hotel itself is quite nice if not a little old fashioned but what really lets it down is the staff, some not all are very unhelpful and certainly not friendly which I must said after staying in other best western hotels is very surprising, but if you look at the reply's from the management to the reviews that are left...is it any wonder! The way these customers are spoken to is not just condescending and abrasive it is downright rude....not good customer service shame on you

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Sorry You are not worthy of a reply ,you already made your thoughts clear when you wrote these comments in August .on trip advisor You have not stayed here since then therefore you should not have repeated your first review . Totally out of order .Shame on you. I have read your other reviews on places and you certainly do not seem to be a very happy person and I cannot for the life of me understand why you should write again unless you have nothing better to do . By the way all my staff are lovely and try their very best.

"Girls week day break"

5
janetvillaramayo, Earls Colne, United Kingdom 09/12/2018

We had a girly meet up at this hotel . It was wonderful . We needed a disabled room as well as an ordinary room . Both were spotless and facilities xcellent. The food in both the bar and restaurant was so good and menu very varied. The best thing about this hotel is the staff , they are helpful always there to make sure you have everything you want , example , breakfast I did not want buffet , but was offered.anything else I wanted. ..I had boiled eggs!!! Also the spa attached to the hotel is wonderful , I had a great massage with gabby . So Thank you so Much for making our reunion a brilliant on .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind words , we always appreciate the feed back and especially when we hear how much you enjoyed your girly meet up. I was pleased to learn that you made the most of your stay and enjoyed a massage as well. I hope you will have another catch up very soon . In the meantime ,have a lovely Christmas and thank you from all of us. Kindest regards Carole Wootton

"Looking forward to a return visit"

5
Jenny D, Malton, United Kingdom 09/12/2018

Really enjoyed our over night stay comfortable beds, large room and friendly staff food was good and they couldn't do enough for us. Good for visiting different areas in Lincoln. The only thing i would say is don't go expecting a view! Looking forward to another visit soon.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your positive comments on us . It is always rewarding to hear of satisfied customers. Its lovely to hear you will be visiting us again very soon. A very merry Christmas Kind regards Carole Wootton

"Overnight Stay whilst attending a function locally."

4
LiamDe, Hertfordshire, United Kingdom 01/12/2018

We stayed one night at the Bentley Hotel recently. It was a little tricky to find initially, but if you enter where the Garden Centre is and double back on yourself, there it is. Ample car parking space. Friendly and efficient Reception staff. Nice room on ground floor with air conditioning and very clean room and bathroom. Reasonably good shower over the bath. Good night's sleep, even though we were facing the A46 that runs alongside the Hotel garden. No chance of getting a taxi to take us to our venue, as no taxi fir in Lincoln City would come out until 7:45pm, which was far too late for our 6:30pm function arrival time. Breakfast next morning was good, with a plentiful choice and freshly cooked self service style, but friendly staff on hand to assist, when required. Overall a good experience at this hotel, although we did not have time to investigate or use all the facilities.f

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am pleased you enjoyed your stay . Please come and stay again and make time to enjoy the complimentary leisure club as well . Kind regards and a merry Christmas Carole Wootton

"No great value"

2
alex m, derby 28/11/2018

We stayed at this hotel for 1 night and used our best western points but the hotel had no double rooms , so we paid extra and upgraded to the bridal suite. Other than the four poster bed this room is just the same as the king size rooms . We ordered room service for a lamb roast dinner which we were told was the roast of the day , however a turkey roast dinner was delivered to the room ! We were then told they would change the meal over and sorry for the mistake. We were then told that the lamb was the roast dinner from the day before menu ! The following day we were woken up by the cleaners at around 9.45am cleaning the other rooms ! All in all very disappointed with this hotel and the value of the bridal suite .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review again. We have already answered your survey. So here it is again I am sorry there was a mistake on our part re the roast you were delivered to your room but I was pleased to hear that your meal was immediately changed . I am afraid I cannot agree with you re the time the housekeepers were cleaning rooms . If a room becomes vacant then they clean it from 9am , I feel 9.45am to be woken up is perfectly acceptable . If they do not start cleaning vacant rooms then the next customer cannot gain access . Kind regards Carole wootton

"HOC Christmas Party Weekend"

5
Karen S, Lancashire, United Kingdom 26/11/2018

We stayed Friday to Sunday. We had a fabulous time celebrating with friends, during our stay the staff couldn't do enough for us, they were amazing. The food was lovely, the rooms very comfortable and warm. Unfortunately we didn't get time to use the facilities, we would like to go back sometime. The hotel is in a good location with easy access to Lincoln centre. We. Can't wait to return

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great comments re your stay . I am immensely proud of the team here at the Bentley as they really do go the extra mile to help our customers and your report gives them such a boost and makes them feel their efforts are worthwhile. We cant wait for you to return and use the facilities you missed. Kindest regards Carole Wootton

"Great hotel, fantastic spa, definitely recommend "

4
anitab986, Hertford, United Kingdom 16/11/2018

Stayed over for one night for my boyfriend's birthday. The communal areas of the hotel are a little dated but that's where the criticism ends. The room was lovely, big and comfortable. Our window looked straight out on to the A46 but there was minimal sound. Breakfast was lovely and the staff really friendly. When we arrived on Thursday evening we went straight into the leisure club and used the jacuzzi and amazing heated loungers! I'd booked a treatment in the spa for Friday morning. We were shown around the spa and left to relax in the relaxation room. My massage was honestly the best massage I've ever had - and I've had a lot at several different spas around the country. This was amazing. It started with hot oil and continued to be so good! I think our therapist was Delfina but apologies if I've got her name wrong. We spent another hour in the relaxation room which was beautiful then went to the thermal spa. The different areas there were the perfect complement to the treatments. We ended the morning in the pool. I would definitely recommend the Bentley Spa (and in fact already have).

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely report on us . I am so pleased you had a good time and that you enjoyed your stay with us and especially your spa treatments. Kind regards Carole Wootton

"The staff are always friendly and very helpful "

5
Paul C, Manchester, United Kingdom 13/11/2018

I have stayed here many times over the past few years and always had very good experiences the hotel is wonderful the bar and food are excellent. I often use the pool which is very good, a well run, clean and friendly place to visit.

"Delicious Sandwiches"

5
Kevin F, Lincoln, United Kingdom 09/11/2018

We stopped for a light lunch so ate in the Martini Bar. We both had Roast Beef and Horseradish Sandwiches and shared a bowl of Parmesan Chips. The roast beef was tender and delicious and the horseradish not too hot. The chips were plentiful, so we took some home! The female member of staff was very friendly and efficient and smartly dressed.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review . I am delighted you enjoyed your light lunch and hope you will return very soon Kindest regards Carole Wootton

"Excellent hotel, friendly staff; very good food"

4
Byvale, South of the border 06/11/2018

Stayed here one night, even though the room faced the main A46 by-pass road; the traffic noise was very well contained. Nice big clean, and well maintained room. The bar food was very sensibly priced and well cooked and presented. Good swimming pool, lots of tourist info in the foyer, and hotel guide in the room was well put together. Nice big car park, breakfast was really good, decent food choice. Not quite 5 stars, as it was a bit too expensive for us for more than one night; sadly

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive comments re your stay with us . Please look at our web site in the future as we often have offers on for one or two night stays . Also on face book . Telephone us re our dip dine & dream offers you will be amazed . Hope to see you again very soon Kindest regards Carole Wootton

"Weekend away "

3
Louise C, Coventry, United Kingdom 06/11/2018

Warm clean rooms, the restaurant is terrible would return to the hotel but not to eat. The staff are very friendly and very helpful. The food was a complete joke even the waitress couldn't believe our starters came out uncooked and said not to worry he is not cooking your main meal and that to be honest was a microwave dinner. I would stay again but room only .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . We have looked into your complaint . You really should have asked to see our restaurant manager re your starter if it was as you say uncooked . As for the waitress quite honestly she deserves the sack for that comment . We are trying to find who served you and a disciplinary will be given re her attitude . As for stating that you had a microwave dinner that is totally untrue .Please be careful when commenting in that way as none of our restaurant meals are microwaved that is a totally false allegation.

"Bit of a mixed bag"

3
jean o, London, Kentucky 03/11/2018

Really nice lady on the reception, all checked in efficiently and proceeded to our room, which was ok but had no view at all except the roof of something and only 1 set of towels in a double room, little strange.. needless to say we paid to upgrade to the Carole suite, which did have all the relevant requirements.. we popped down to the bar and ordered lunch and a drink, quite shocked and disappointed that no pink gin was available so had to make do with rhubarb, a very poor 2nd choice.. we had the antipasto and the nachos, again we were disappointed that there was items missing from the antipasto and the lady behind the bar just said ' oh sorry about that ' As we were away for a relaxing night we didn't go down for dinner and decided to order room service, which are quite basic meals of which we had lasagne and scampi, both were delicious but can't say that either of us were enamoured with FROZEN chips YUK... totally spoiled our meal... in the suite is a Jacuzzi bath which was amazing and so relaxing and the water pressure was immense, the shower the next morning was somewhat of a talking point as it was that good, but after tossing and turning most of the night with a very hard bed, lumpy pillows and other guests letting their doors bang closed from 6.20am onwards we needed a good shower to get us motivated, we checked out and explained everything to the gentleman on reception who again was ' oh sorry to hear that ' not helpful at all, perhaps in training you have a guide to just say sorry to hear that.. 3 stars seems quite harsh but I have awarded 1 for the Jacuzzi bath 1 for the shower and 1 for the receptionist, whilst we were checking in, we unfortunately won't be revisiting..

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .I must apologise re your choice of gin . We have eight different types of gin all colours & tastes .I am so sorry we do not stock your favourite one . Chef was very offended re your remark on our chips each & every potatoe is peeled ,sliced ,chipped from raw and plunged into boiling fat in our fryers by one of our chefs, We do not buy in frozen chips please be sure when making such a comment that you are correct in your assumptions this time you are not. I am so sorry you were woken up early by other guests unfortunately we cannot tell them how to behave or what time to get up. What else can our receptionist do but apologise on other customers behalf.

"Mr Karim Menebhi "

5
User 28/10/2018

Spent a weekend here and was absolutely fantastic!! From the staff at check in to the waiters , bar staff , maitre Di and the managers were all attentive and nothing was a problem . The food was of Michelin star quality . I have booked a lodge weekend for next year here . Super venue with all the amenities.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Wow! How wonderful and thank you so much for your glowing report on us .Our team will have a great boost to their morale after reading and hearing your positive comments on them . Chef will be dancing round the kitchen. On a serious note we look forward to welcoming your lodge members for the weekend next year. Kind regards Carole Wootton

"Nice hitel"

4
FloridaAddicts, Brackley, United Kingdom 28/10/2018

We arrived at 10pm and stayed overnight so probably missed out on a lot the hotel had to offer. Our room was a nice size, clean, nice comfy bed and bedding. Bathroom very nice with full size bath & shower. View from window was trees and a wooded area so all good. The only thing letting it down was it was so cold in our room. We advised beforehand we would be arriving late but the heater was set on low. It was a very cold night outside and we were freezing. We turned the heater to max but it was very cold in our room and with no heating in the bathroom either, it did spoil our stay. Too cold to have a long bath and had to go to bed in clothes and socks. We had room service, only sandwiches and hot chocolate as the hot food had finished but that was all nice and reasonably priced. Breakfast was lovely, croissants, cereals, fresh fruit and yoghurts, fruit juices, hot buffet and toast. Tea, coffee etc served to your table. Could not fault any of the food we had. Staff all friendly and helpful. We will definitely be returning very soon. Hopefully we will get a warm room next time.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us . I am so sorry your room was cold when you arrived . Normally we make sure the heating is up for your arrival we obviously slipped up on this occasion. When you return I hope your room will be very warm ,as it should be. I am happy that the rest of your stay was enjoyable and look forward to welcoming back. Best wishes Carole Wootton

"Great place to stay "

5
Graham T, Dudley, United Kingdom 23/10/2018

My family and I stayed for three nights in two rooms and the rooms were very clean and well equipped both rooms were at the rear of the hotel and were very quiet. We stayed on a bed and breakfast basis and the food and service were very good all the staff were very well dressed and very polite and friendly. I would recommend this hotel to anyone staying in this location and will definitely be back here again thank to everyone for a wonderful stay.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind recommendation of us all . We all look forward to your return. Kindest regards Carole Wootton

"one night stay on a busy Saturday"

5
bakerdelta, St. Davids, United Kingdom 22/10/2018

one night stay on a busy Saturday,Big wedding reception.! Enjoyed our stay, very clean and comfortable, swimming pool and facilities very good ALL staff were friendly and very helpful. A1 breakfast, fresh toast and fried egg, coupled with extensive buffet, We will stay again as i have stayed in many hotels during my career and this is equal to any of them. The pool facilities being a major draw!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Great review and many thanks, it is heart warming to hear how much you enjoyed your stay with us. We look forward to welcoming you back very soon your compliments are a great boost to everyone's morale. Kindest regards Carole Wootton

"Excellent"

5
Glongden, Birmingham, United Kingdom 21/10/2018

My expectations for this two night stay for a nearby wedding at Jocasta's were neutral. I expected something neither spectacularly good , nor feared the worst. In the event I was pleasantly surprised. First impressions on the phone were promising, we were booking one room for one night, three for the second, Emma organised it and the rates clearly, efficiently and helpfully. Good start. Check in was smooth, our double room comfortable, spacious, clean and tidy with a king size bed which provided a very good nights sleep. The swimming pool, changing rooms, sauna, steam room and jacuzzi were relaxing, clean and well looked after. The bar restaurant was reasonably priced, with an excellent range of gins, and a knowledgeable bar staff. Breakfast was self service but generous with plenty of staff. What stood out for me was the attitude of the staff, reception, Spa staff, bar / restaurant and housekeeping, friendly, helpful ( an ironing board and iron appeared in minutes). A member of staff confided that the management were very strict, and highly organised – it showed. Well located, highly recommended for a mid range hotel.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive review on your stay with us . I am pleased you enjoyed it and were pleasantly surprised. We are a happy family owned unit and all the team add to that environment .Without their frienliness we would not be so popular. Many thanks again Best wishes Carole Wootton

"Impressive"

5
M8616XVstephenh, Minehead, United Kingdom 17/10/2018

A very nice hotel for a business stay. Efficient and friendly staff, clean modern facilities and decor. Room was spacious and the bed very comfortable. Free wifi plus free use of fitness suite. Located quite a way from the city centre but very on a very good road access. Other restaurants within walking distance if you want to eat elsewhere. Breakfast was faultless.

"A GOOD HOTEL"

4
Carmenero, King's Lynn, United Kingdom 14/10/2018

Hotel set just off a busy roundabout, a few miles outside Lincoln city center. We stayed 3nights in an Executive Double Plus on a bed and breakfast basis. The room was well worth the upgrade, costing only a few pounds more. It was well appointed and very spacious. The bed was extremely comfortable. The bathroom was a decent size. The room was very clean and made up each day. We ate a couple of times in the hotel bar which served hot food. The menu was good with a number of choices, all very reasonably priced. Breakfast was good.....the usual hot buffet. Fried eggs were cooked to order. The hotel boasts a well equipped gym, small sauna and steam room. We did not use the indoor pool. All staff very helpful and friendly.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review of us . You enjoyed your stay and that is all we wish to hear from our customers . I hope you will find the time to return on another occasion. Kindest regards Carole Wootton

"Its OK"

3
DerrickJS, Esher, United Kingdom 09/10/2018

Situated on a busy roundabout the Bentley hotel was surprisingly quiet. We attended a dinner there staying in an executive room with breakfast. The food at dinner and service was good. The room, given its price, was a bit of a letdown. The safe was not working, only one bathrobe and slippers and beginning to get tatty. Breakfast was standard buffet fare but the service was ok. There is a spa and swimming pool so expect the odd waft of chlorine (or something) from time to time. Overall it was expensive for what we had but as a location for a large event for the area it is well placed on a good road system but don't expect to be too wowed.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thanks for your review . So sorry re your problem with the safe it possibly needed unlocking . I am sorry you only had one bathrobe but had you rung reception they would have rectified your problem immediately. We must know at the time if a member of staff has made any type of mistake then we can help the customer otherwise we can't. I have noted your comments and am aware which room you were allocated therefore now we can see who serviced your room . Thank you Regards Carole Wootton

"Excellent "

5
User 02/10/2018

Room very clean and good size food very good had a Excellent stay with my family only down side for me was hot tub not working and one member of bar staff didn't have good customer service skills!! I ordered a cup of tea for my mum it never came when I went to pay u seemed to be growled at because I was paying cash and not charging to my room also same member of staff pulling a face when I asked where the cup of tea was....I must say tho all other staff members fantastic nice friendly just how a good hotel should be I highly recommend and I am well travelled.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind review of us even though a member of staff was not customer friendly . I would very much like to know who the member of staff was as we could then deal with the situation. I hope you will find time to stay with us again. kindest regards Carole Wootton

"Really nice hotel"

4
Paul C, Liverpool, England, United Kingdom 30/09/2018

So my colleagues had advised against staying here but as I booked late it was the only place I could get. The only reason I can think why they advised against the hotel was that it was about 10 miles away from where I needed to be each day. But to be honest it was worth that drive! Receptionist was very friendly even though my booking agent had not sent appropriate documentation to show the booking was on a corporate account. She simple asked me to get the confirmation email and that she would ring them too. No fuss, no embarrassment, no big deal. The room was very large and comfortable although one of the wall lights didn't work. There were plenty of glasses in the room but no bottled water which was a bit disappointing. The food in the restaurant was really nice and very good value. They didn't know how to make a martini and lemonade at the bar though and simply gave me a glass of martini and a half pint glass of lemonade to add as I wished. I just thought that was rather funny to be fair. The bed was very comfortable and the shower hot and powerful. Would I stay here again? Most definitely and I would encourage my colleagues too. Very nice indeed.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your positive review on us especially as colleagues advised you not to stay .as it was out of town by 5 miles. I am so sorry a wall light was out in your room I hope you reported it to reception . We are seeing each bar person individually as I cannot believe they could be so thick as to not know what a martini and lemonade was. I wonder if she thought you required 2 drinks . We will soon know ! How ever I was pleased to read that you enjoyed the restaurant food and that you will stay with us again. Kindest regards Carole Wootton

"Suitable for business stay"

4
User 27/09/2018

Staff friendly.A room change to a quiet room away from traffic was no issue.Room was clean apart from the squashed spider on the wall that should off been spotted when cleaning the room.Food in restaurant was very good.Breakfast was also good

"Have stayed in better for a lot less..."

3
Russ_C_67, Ampthill, United Kingdom 16/09/2018

Upon arrival, the receptionist was very helpful and gave us a full rundown of the facilities. Our room was large, we'll appointed but in need of a spruce up as it was a bit tired. The bathroom was ok with a nice selection of toiletries. My main issue was the PAT test sticker on the heated towel rail (see pictures) especially in a steam filled environment when door was shut. The bar food we had was really good, along with a nice selection of gins. The bar staff were extremely friendly and helpful throughout the evening. After a good night sleep in a very comfy bed, we used the pool facilities, inc the steam room, Jacuzzi and pool. All of this was nice to be able to enjoy before breakfast. Upon entering the restaurant area where the breakfast was served, the hostess showed us to out table , taking out tea / coffee and toast order before explaining where everything was. There was a good selection of food available all of which was well cooked / presented. Unfortunately, the younger members of the team obviously forgot there were guests present when stood chatting and sniping at each other with negative comments - I'm sure they had things that needed doing. Again, when leaving the receptionist was very pleasant engaging in conversation. Overall for the price, it was, for me a bit high. Have I stayed in better for the money - yes definitely. But it wasn't unpleasant - just not quite up there (needs a revamp)..

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your favourable review .I am sorry you found some of the younger members of the team were talking this will be addressed immediately. I am pleased you enjoyed the pool facilities etc The PAT sticker has obviously come off with the steam we will have to look at this very carefully as I can assure you we PAT test every year each piece of equipment . As for a re vamp as in most hotels this is an ongoing refurbishment. we have extended the bar and totally re furbished it within the last 3 months also the restaurant. The bedrooms and bath rooms have all been re tiled with new carpets curtains etc. I sometimes wonder what we can do to make every customer happy . We can only try our best . I am sorry also that you found the price a bit high we feel we are most competitive . However overall you enjoyed your stay for that we are all most grateful. Kind regards Carole Wootton

"Overpriced"

1
User 10/09/2018

Overpriced. Having stated in other best western venues we were highly disappointed. The price does not include breakfast so to add breakfast increases the cost further. I will be looking at other hotel chains in future for family and business trips as I have found this disappointing.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review.I am so sorry you thought we were expensive . I am not sure how you booked your room but whichever way the site would inform you it was room only and there are options to book any room with breakfast included. .As for the breakfast we are the most reasonably priced in the area .I do think on this occasion perhaps you should have looked at the tariff on booking your room and then you would not have been disappointed . Regards Carole Wootton

"Very nice hotel"

5
WeeLuv2Travel2, Pennsylvania 01/09/2018

Stayed here on our way south and although tricky to find this is a very nice hotel. Room was a good size and very comfortable. The swimming pool was a nice bonus too. We had dinner in the bar and the broccoli and stilton soup was delicious but my hubby's ham and cheese toastie lacked ham for the most part. Overall a good stay and would not hesitate to recommend this hotel. Price was very fair too.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind report on us. We are all grateful for your comments and very happy that you enjoyed your stay Kindest regards Carole Wootton

"Relaxing bank holiday"

4
kozza, northants 28/08/2018

What a treat. The staff here were so lovely, from the moment you walk in, they really make you feel welcome. Every area of this hotel was spotless. We had a twin room at the back of the building so it was very quiet. Good sized room with tea and coffee making facilities, tv and hairdryer. There was no fridge in this room. The bathroom was immaculate, has a bathtub and shower. Dressing gowns and slippers are provided and if you go down to use the pool, the entrance is next to the lift so you are not walking through reception. Be aware that the spa is separate to the hotel and that is actually back outside, if you want to book any treatments. The swimming pool is a good size and the water was warm. There is a steam room, sauna and jacuzzi in this area too. There are only 2 fixed loungers here so didnt get to use them. We didnt use the gym facilities. The bar area was clean and quiet, but was busy at different times during the day. I never ate in the bar or restaurant so cant comment on the food. The breakfast here is excellent. Buffet style, everything freshly cooked. Quality sausage and bacon. All the trimmings. Cereals, juices and pastries. We did go and eat at the hingry horse opposite in the evening, it's cheap for a reason, don't bother, ok for cheap drinks though. Thank you to the staff for a lovely stay. I would definitely come here again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely report on us . We are delighted you enjoyed the leisure facilities. I am disappointed that you did not try our extensive bar menu as it is reasonably priced . The old saying is you get what you pay for and you obviously did not at the Hungry Horse. that is probably why the horse is always hungry. On a serious not many thanks once again and I hope you will visit us again soon. best wishes Carole Wootton

"Stayed for one night and would stay again."

4
Martin H, Telford, United Kingdom 27/08/2018

Good parking, very friendly staff on arrival and departure. Facilities were good especially the swimming pool. Room clean and comfortable but very warm and were unable to keep air conditioning on as too noisy to sleep with. Stayed on bed and breakfast which was fine, although for those that don`t like a cooked breakfast the choice was a little limited. Overall didn`t really have any problems and would certainly stay again

"Wedding"

5
User 26/08/2018

Thanks to all the staff involved for making our wedding reception a day we will never forget. Our guests told us how much they enjoyed our day from the moment they arrived until the moment they left. The food was fantastic and empty plates proved that. After our first meeting we knew we could trust you to arrange our special day. Sarah, Clare and Giovanni were fantastic throughout, so were all the staff on the day. Thanks again Mr and Mrs Trafford

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your lovely comments and for those members of staff who did not read this I will pass on your comments . We wish you all the best in your future life together and Many thanks once again. Kindest regards Carole Wootton

"A day out with my daughter in law"

1
245ang, Hornsea, United Kingdom 25/08/2018

Hi my daughter in law and I came to the hotel from Doncaster for a nice day at the lesuirehow wrong was we gotochanged went in to have a swim and use the jacquzzi the changing rooms where very dirty the pool area dirty there was a water drinking machine it was filthy health and safety need to be checking .we was in there for 10 mins had to leave we told the lady on the reception we wanted our money back as we where leaving she said she would speak to the manager on which she did .we got our clothes back on and went to main reception and spoke to a manager who did give us our money back but didn't seem to interested just well sorry we came away very disappointed our day was ruined .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
HI Thank you for your comments on the leisure area . I'm really sorry you felt the pool area and the changing rooms were not up to standard . After you left a thorough check was made by management and I am very sorry, but we beg to differ. we have 500 members in our leisure club and you two on once only day tickets are the only people ever to have complained. Why I wonder? I wonder if you thought the day ticket allowed you use of the spa which of course it does not. However as you used the facilities and swam in the pool and were not happy we reimbursed you with the full day ticket price which I think is more than fair . This day ticket allows a swim or use of the gym nothing more .It certainly does not refer to a full day out. Or a Spa day. The facilities are cleaned thoroughly throughout the day and checked. We are all very sorry you did not find it to your satisfaction. Carole Wootton

"A rude awakening "

3
User 25/08/2018

Arrived at the hotel which has lots of parking. The greeting was not overly friendly and was not exactly greeted with a smile but in no way was rude. Room was beautiful and the bed so soft and comfortable- wife described it as a cloud. The aim of the stay was to have a good night sleep which was unfortunately interrupted by a very loud siren going of in our room at 4am. After calling reception it was explained that another guest was smoking but this didn't help my wife and I who were physically shuck up also didn't help us get any more sleep after either. Nice place shame about the fire alarm procedures.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review I am so pleased you liked the hotel and I am so sorry your sleep was disturbed by the fire alarm . It is totally out of our control if another guest decides to ignore our rules and smoke in a bedroom .We do everything in our power to stop this but unfortunately some guests are really ignorant and we cannot change that. I cannot apologise for the fire alarm ,as if there had been a genuine fire and the alarm had not sounded everybody would either burnt or dead. It is a health and safety rule which we must adhere to . I am truly sorry you could not sleep later . Regards Carole Wootton

"Very pleasant"

4
User 21/08/2018

Stayed for 2 nights whilst on business. Check in was quick and staff were very friendly and the whole hotel was lovely and cool which was very welcomed in the 30 degree heat! The pool and gym facilities are nice and open early enough to use before breakfast. Comfy bed and good shower. Could have been a bit cleaner and there was evidence of the previous guest in the bathroom but all in all very good.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive review on us all here at the Bentley .We are all pleased you enjoyed your stay . I will have a stern word with housekeeping and thank you for letting us know. I hope business brings you our way again and we look forward to welcoming you back Kindest regards Carole Wootton

"Cream tea catch up with friends"

5
chrissylou2017, Lincoln, United Kingdom 16/08/2018

First visit here , booked afternoon tea on recommendation. Reception staff very pleasant, helpful and showed us through to comfortable lounge area, where we were served with pot of tea and lovely display of selection of sandwiches, cakes and hospitality from a lady called Babs. Crockery delighted us all with Mad Hatters Tea Party theme and sloping saucers ,bringing smile to our faces to realise our eyes weren't deceiving us , being ladies of moderately mature years it's always best to assume it's our eyes !!!!! Brilliant all round and will be back for next catch up .

"A good hotel that does most of the important things well"

4
marafan44, Liverpool, United Kingdom 13/08/2018

Check in was swift and we received the appropriate amount of information. The staff were friendly and responded well to any queries. The requests made during booking such as a quiet room were acted upon and whilst one can never choose neighbours the stay was very disturbance free. This may not be the case in rooms which are closer to the road which is busy A road. The parking is generous and should not be an issue even at busy times.The room was spacious and clean. The towels were soft, clean and good to use. The bed was comfortable and it is possible to order a pillow of your preference.The spa is a good facility, the pool quite large and of a good depth throughout. It did have a hoist so should be able to accomodate people who need this access.The staff in the spa were helpful and friendly. Lockers are free of charge and large enough to accomodate clothing and footwear. The pool was described as cold but this is very subjective and did not prove discouraging at a personal level of comfort.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us . We gain so much satisfaction knowing that customers are happy with their stay . It is kind of you to take the time to give such thorough comments . I hope we can be of service to you in the near future and welcome you back once again. Very best wishes Carole Wootton

"Business stop over"

4
Paul G, Shrewsbury, United Kingdom 11/08/2018

Enjoyed 4 nights. Simple but spacious and clean rooms with air conditioning. Parking is free, room service is so well priced with NO tray charge. Menu is good and everything is home cooked. Gym is nice as is the pool. Staff were all polite and helpful. Will always use this place when in Lincolnshire, it's a gem and excellent value for the price!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you Paul for your review on us .Its good to hear that you will always stay with us when in Lincolnshire this is the feed back we need which is to satisfy customers such as your self . Looking forward to your next visit. Kindest regards Carole Wootton

"Great location for Lincoln but don't follow SatNav by postcode to find it!"

5
Sue B, Pickering, United Kingdom 06/08/2018

Very helpful member of staff on reception when we arrived. We were delighted to get access to our room early as we were getting changed to attend a wedding and the hotel loo wouldn't have worked so well! The room was spacious, well furnished and had a comfortable bed. The bathroom was spotlessly clean and the easy to use shower was excellent. Great value with Booking.com, good buffet breakfast with eggs cooked to order. Very easy access from A46 but we followed the SatNav by postcode and arrived down a cul de sac beyond the hotel, we should have been more observant of signage and followed the road for the nearby garden centre immediately off the roundabout to South Hykeham.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review . I am so pleased you had such an enjoyable stay . I actually tested my Satnav and it took me to the main road going past the hotel and not to the front entrance . What can I say ? I think they should be on trio advisor. On a serious note it is always a pleasure to read of our customers satisfaction. Best wishes Carole Wootton

"A lovely break"

5
Watkins4, Barnsley 03/08/2018

We stayed here last weekend using our Best Western points. The parking was plentiful, the staff pleasant, the room clean. We used the leisure facilities & found them to be good quality, I especially enjoyed the heated beds by the pool. Although our room was next to the main road we were not disturbed by traffic noise & both slept very well, the bed was comfortable & the duvet nice & heavy. There was even a pillow menu if the ones on the bed weren't acceptable! Breakfast in the morning was beautiful, I don't often have a full English but couldn't resist & it tasted as good as it looked. The cereals, fruit, yoghurt & pastries were all lovely too & having extra toast was no problem. I was not keen on the hot chocolate as it tasted watery & I prefer it made with milk but it wasn't a huge issue for me. Would love to return & soon!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you, we also would love you to return soon. We pleased you ,and that is our aim. I wish it was as easy to please everyone . Another big thank you Very best wishes Carole Wootton

"Well done"

5
User 29/07/2018

This was our second visit to this hotel and again the attention to detail, the staff, the room were absolutely amazing. The food served in the bar area is good value and they certainly don't skimp on the servings The quality is 100%. The pool, sauna and steam room are all immaculately clean. Towels are provided for use in the leisure area. We can't wait to return.Well done to everyone who makes this hotel fantastic.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
This is the type of review that makes my heart give a small leap. You are very kind and I am so delighted that every thing was up to your expectations for your second visit .This gives us all such a morale boost . Please come again very soon Kindest regards Carole Wootton

"Good, new out of town hotel"

5
Michael D, Upminster, United Kingdom 25/07/2018

We had to go to a wedding and reception here. Good amount of space, good food, bar at reasonable prices, lots of parking. Somewhat out of town. Looks recently built. Very attentive staff, good atmosphere, ideal for functions and accommodation

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your review . What can I say ? Just a big thank you and I hope we will see you again on an alternative occasion. Kind regards Carole wootton

"Weekend away"

4
travel-in-style-12, Derby, United Kingdom 24/07/2018

Weekend away with friends to celebrate our birthdays. We chose this hotel for its leisure facilities, easy parking and its location to Lincoln centre. We thought we had booked directly with the hotel and reserved twin rooms- for which we received confirmation. However, on arrival we were told we had booked through Best Western reservations who had reserved double rooms with the hotel. Apparently this happens sometimes. As the Bentley is a Best Western hotel I would have expected better communication and accountability between the two. Nevertheless, the receptionist and duty manager quickly resolved the situation to our satisfaction. The rooms were spacious and clean with comfortable beds and good showers. The bar area was pleasant and light and offered a choice of cocktails and gins. There is also a seating area outside which could be lovely with some greenery screening as it overlooks the car park. We were very impressed with the cleanliness, size and warmth of the indoor pool and spa facilities, a bonus in hotel choice. We all thoroughly enjoyed our stay at the Bentley and would definitely recommend it.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review . I am pleased we rectified the mistake re your rooms for you . If you use central reservations with Best Western they send it on to us it is not coming directly to the hotel but through them . Each Best Western hotel is privately owned therefore you can always book by telephone straight through to our reception that way you speak to the hotel directly. I hope we will see you again very soon Kindest regards Carole Wootton

"Catered for our large group very well"

4
CakeMakerNorthwich, Cheshire 24/07/2018

Our gardening club - 36 in all - booked into the Bentley for 4 nights in June. We were all looked after very well. The food was very good as were the staff and facilities. Everyone was exceedingly happy with our holiday accommodation. The rooms (not ultra modern) had everything we needed and were very clean. The bathrooms had lovely extras and we were provided with dressing gowns to use and slippers too. Just one little constructive comment - the duvets are sooo heavy and I do mean heavy. We had to take ours off and put it on the sofa as it felt like a ton weight. I would definitely stay here again. The hotel is situated next to a really good garden centre that also sells lovely clothes and has a huge shoe department. Outside the hotel is a bus stop with a regular service to Lincoln which is around a 20 minute journey I understand. A little tip the hairdryers provided are not great for styling purposes. I took my own with me but the hotel one was fine for my husband.

"Lovely stay"

5
User 23/07/2018

Just had a lovely stay at this hotel was all last minute but they had a room so decided to stay after visiting family. Staff very friendly and helpful food was great value for money and even had time to use the pool which was a great treat. Will definitely visit again

"Comfortable stopover"

4
johnPerpignan, Norfolk, United Kingdom 15/07/2018

Easy to find and plenty of hassle free parking mean this hotel has ll the attributes for a good stopover. It has to be said that it is some distance out of Lincoln City centre along a painfully slow congested road, so if you are intent on easy access to the shopping or cathedral/castle, The Bentley is probably not your best choice. However, the rooms are spacious, beds very comfortable and the whole place, including the huge pool is spotlessly clean . We were pleasantly surprised by the quality of food in the restaurant both for breakfast and dinner....maybe some choice of cold meats/cheese for B'fast would be a nice option ? A slight criticism is that there is no outside view from either the restaurant or the bar. Not a problem on a dark winter's day, but in midsummer it felt a bit claustrophobic. At just under £80 per room midweek B+B the Bentley offers a pretty good vfm.

"Visit several times a year and go for a meal with relatives."

5
Patricia R, Norwich, United Kingdom 11/07/2018

Always very good food, they do a very good carvery, clean, pleasant and very helpful staff. Family live in North Hykham and prefer to go here compared to other places we've been. Haven't stayed overnight in hotel yet but it all looks very pleasant, we were going to earlier this year but got snowed in and couldn't go. Has quite a large car park so easy very parking. There's a large garden centre next door and close to other shops. Seems to host several weddings and other events as it's got several different function rooms. You need to book for special days like mother's day etc. and it's wise to book for Sunday lunch as it's very popular as it's open to others other than guests. It's very close to Lincoln city centre , only a few miles, with an easy ride in, bus or car. As yet never been able to fault it.

"below par"

2
User 10/07/2018

reasons for this review is that the servers didnot pay attention to my wifes food intolerence ie twice offered unsuitable food for her condition my main was beef it was so tough it was hard to cut even my desert(sticky toffee pudding)didnt come with any sauce and it was sub standard as it was stodgy/tough

"Random excellence. "

5
mgsDoncaster, Doncaster 09/07/2018

Needed a night away from home with the wife just to relax. Adter a few hours round Lincoln, we just wanted a chill. Me and the wide went swimming in the onsite pool, which was superb. Then while i relaxed in the bar watching the world cup, the wife went for a pedicure. The evening ended with a nice meal in the bar. It all sounds a bit boring, but it was just what was needed. The breakfast was really good and overall impressed with everything. Lastly, the staff were brilliant and helpful... Would come back again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your comments .I did not find your night away boring possibly just what you needed . A few hours away to chill out can do so much good for mind and body. Also delighted that you found the staff, drinks and meals impressive. Don't forget us, come back soon Kindest regards Carole Wootton

"Lovely hotel"

5
Sue F, Cornwall 08/07/2018

Stayed here for one night to attend a nearby function. The Bentley is a lovely hotel, we had a very spacious room and nicely appointed bathroom. We had everything we needed and would have no hesitation in returning. Staff were friendly and helpful. We managed to visit the pool and use the steam room which we found very clean and well looked after. Sadly we didn't have time to try any treatments this time. Breakfast was hot and plentiful. I must say it was very nice to have fresh toast bought to our table instead of the usual 'cook it yourself' which seems to be the norm in many hotels. We had a couple of drinks in the bar in the evening. The gin menu was good and not over the top prices either. All in all an excellent stay, thank you.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review of us .It boosts morale so much to read these good reports it shows that we must be doing something right . Please return very soon Kindest regards Carole Wootton

"Pleasantly Surprised"

5
David B, Newcastle upon Tyne, United Kingdom 02/07/2018

From first minute to last this was a very pleasant stay. The room was beautifully clean and the aircon worked well (essential as very hot overnight). Bar well stocked and service good. One of the best hotel meals I have had in years..... chef is definitely punching above his weight here. Couldn't fault a thing with our meal and my steak in particular was cooked to perfection. Very very good cheeseboard. Restaurant staff were really good , always smiling and efficient. Reception staff were friendly and quick to check is in and out. As I say in the title line I was pleasantly surprised and would definitely recommend this hotel and the excellent staff.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
WOW ! Thank you so much for your excellent review on us all here . Chef is gratified, restaurant staff very happy, reception staff over the moon ,management content. I am happy you found everything to your satisfaction it means such a lot to all of us. Many thanks and very best wishes Carole Wootton

"Lovely hotel"

5
john f, Wolverhampton, United Kingdom 28/06/2018

Stayed in mid June for 3 nights and had a lovely stay. Staff most friendly and helpful. Room very clean and spacious. Food for breakfast was well cooked and a good choice and evening meals very tasty. We would highly recommend.

"Had a Sunday carvery / party so only rating that"

5
myownview05, lincoln 27/06/2018

We booked for a Sunday carvery with friends to celebrate a 50th birthday, the group got so big the said we would have our own room (the Emerald suite). What a fantastic service we got, I had rang before hand to advice them one of the party was a vegan, so the emailed me their menu selections, the staff were so helpful as all the carvery food had sauce or butters on they brought out some plain vegetables to go with the main vegan meal. The desert table was to die for with so many great looking and tasting foods. I had the banoffee pie. I will certainly be going again.

"Ordinary hotel in a car park"

3
Caroline M, London, United Kingdom 25/06/2018

I was surprised this was a BW plus, I guess the spa made it notable. The hotel itself is characterless and slightly claustrophobic with low ceilings and the rooms feel small. Also lacking the usual BW welcome, the staff seemed bored and robotic. The hotel is surrounded by chain pubs on a busy road so nil points for location. The breakfast was good with proper Lincolnshire sausages.

"Idea Overnight Stop"

4
WickersWorld50, Farnborough, United Kingdom 24/06/2018

We wanted to break our journey from North Yorkshire back home to Hampshire. We chose this hotel as we had never visited Lincoln and wanted to explore the city. Although a couple of miles outside the city it was ideally situated near the A46 for quick get away down south. The reception staff were very welcoming, helpful and friendly both on arrival and departure. The room was roomy and well appointed, although facing the main A46 was not too noisy. It has air conditioning so a good temperature. We did not have breakfast, so cannot comment.

"Wedding celebrations & a cheeky stop over"

4
RichDee1966, Thirsk, United Kingdom 22/06/2018

A family wedding reception brought us back to the Bentley Hotel for conveieince of just going upstairs after all the gin........................choice of 10!!! The wedding reception was lovely, the food very nice & the Master of Ceremonies performed is duty admirably. The evening food was equally as nice however the full urn of peanuts a bit of a shock particularily as there had been no questions regarding allergies. The DJ was mediocre, could not get the dance floor full for long with his mix/choice of music. The Suite was ok, really not a suite in our eyes and it was on the road side (A46 Lincoln Bypass) which was busy all night so not great, I would not have expected the suites to be noisy. Breakfast in the room was delivered late but no biggie, he did apologise but the toast was cold & there was no knife to butter it with so I used a spoon!!................girl guide in me, and only 1 mug.so a tad disappointed. Check out is at 12, great however we got a knock at 10.30 asking if the room was free to clean, poor management. Yes I would stay again, the bar staff on the evening were amazing, particularily a dark haired lady who knew her gins & mixers but the queues got long as the 2 of them were rushed off their feet. Easy parking & location

"2 night spa break"

4
Sue I, Norwich, United Kingdom 19/06/2018

We stayed for the 2 night spa break. The staff were all so friendly and helpful from the minute we walked into the hotel till we left. The food in the restaurant was excellent. The spa treatments we received were of a very high standard. The swimming pool was large for a hotel. Would highly recommend staying here.

"I love the place"

5
User 16/06/2018

Great staff. Food and rooms ill be back xmas deals are great best dinner ever had table For 9 inpossable to fault bar open 24hrs free wifi near door parking ... garden center well woth a look great deli

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for loving us Chef will be delighted that its the best dinner you have ever had. What a great compliment . I hope you will always be as happy when you revisit us . Very best wishes Carole Wootton

"Hen Weekend"

5
User 11/06/2018

I have just come back from my hen weekend staying at this lovely hotel. I could not fault this, all of the staff were totally amazing, so warm and welcoming and friendly. The Hotel is lovely and clean with comfortable bedrooms and the spa experience was brilliant. I had the best relaxing back massage ever. The food was good and the service fantastic from start to finish, nothing was too much trouble and everything was done with a big welcoming smile. Thank you so much for making my special weekend so memorable.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
A big thank you for your lovely review on us .We as a team are so grateful for comments such as yours as we do our very best to satisfy all our customers and for your hen party we have obviously succeeded. Please come and visit us again very soon . Kindest regards and best wishes Carole Wootton

"Lovely staff but terrible soundproofing and haphazard food"

3
sportychick1977, Manchester 10/06/2018

We stayed here as family with some other people for two nights. The hotel staff were very accommodating at check in and there isn't much they can do about the noise from other guests but it meant we didn't sleep well at all. The food at breakfast was great but the evening meals were nothing special. The pool is a good size and perfect for a quick splash with the kids. I'd stay here again because it's a good location for Lincoln and easy access off the main road with a big car park, but it's worth looking for a better deal as I don't think it was worth £100 a night.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us .I am pleased you enjoyed your breakfast and a good slash in the pool with the children but disappointed you found the evening meal to be nothing special . We always do our very best but one can never please everyone all of the time with the large choice we have on offer. If you stay with us again we will try to make sure your evening meal is special. Kindest regards Carole Wootton

"Spa visit"

1
hjt24, Abu Dhabi, United Arab Emirates 03/06/2018

Haven't stayed at the hotel, but used the spa and salon, went to have a wax, and was left with sticky legs as she didn't wipe all the excess wax away, and lots of hair was missed. Would not recommend.

"Bad service but food amazing !"

3
User 03/06/2018

Me and my girlfriend came here for a celebration and we had a lovely time. The food was great with a wide selection but we was unimpressed with the service from the staff.. They seemed to be very quiet and not very cherpy, we felt we was rushed from doing drink orders to then food to then choosing our bread and being served a small appetiser. No staff came to ask us how are dinner was, they cleared our plates from starter and main with “ are you all finished” and not another word which we found not up to our expectations. The bill was almost £100 and we expect great food and service for that sort of money ! . if the head waiter was there tonight it would be a complete different night as he is amazing ! . Apart from the hiccups in service the food was great and me and my partner left happy after a lovely celebration.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind review on the hotel and the food we served I am deeply concerned re your comments over the service, we normally have such a good reputation for the friendliness of our staff . I only wish you would tell us at the time or inform us on the dates of your stay .This way we could look into your comments more thoroughly and talk to the staff who served you that evening. I can assure you they would be severely reprimanded as service is our very strong point here at the Bentley .You are quite correct if our restaurant manager had been on duty it certainly would have been different, but that is no excuse . I would be most interested to know who served you that evening ,please feel free to call us with the dates of your stay. many thanks Carole Wootton

"Unimpressed!"

2
Laila A, London, United Kingdom 02/06/2018

We paid 100£ a night for the hotel only to get a tiny room on the ground floor overlooking a highway, terrible mattress, no minibar and sad breakfast. The air conditioning didn't work and the window wouldn't open. The spa had one booking for massage over 3 days in an unsociable hour so we couldn't use it. The hotel is in the middle of no where with no public transport links which meant we spent over 80£ a day on taxis since the only food options near by are McDonald's and Burger King. I'd avoid!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .I am sorry you thought your room was small it is 23 ft X 12 ft. or 24.5sg metres not small by any means in fact larger than the average hotel room. The mattress is almost new & I personally have inspected all features of this room including the air conditioning which does work although some customers may find it a little difficult to operate, a call to reception would immediately rectify the problem. The window opens. If you were so unhappy with your room reception would have done their very best to move you to another one .Pity some customers wait until they leave the hotel to comment as its too late then to help them. The spa is always very busy especially at weekends we find most customers wishing to book treatments do this with the spa before arrival to be sure they can be accommodated . There is a bus service outside the hotel entrance running into Lincoln every 20 mins. I wonder why you stated there was no public transport ? We also offer food both in the restaurant or on a more casual note in the bar with extensive menus. It might have benefitted you to look at the location before booking .As you have had the time to write your review I am sure trip advisor would have also shown you where and what we are. A tip for the future look before you book . I'm truly sorry we did not match up to your expectations we can only try our best . C Wootton

"Excellent Stay"

5
Robert R, Llandegla, United Kingdom 31/05/2018

My wife and I stayed at The Bentley Hotel for a two night stay and found it a very well run, pleasant hotel. The staff were very welcoming and whether it was at reception, in the bar or dining room every member of staff was pleasant, welcoming and friendly. The bedroom was spacious, clean and well maintained.The first night we ate in the bar and on the second in the restaurant and each time the food was well presented and good. There was a good choice for breakfast. The hotel has a Spa with a swimming pool and the whole hotel was clean, tidy and well kept. We would definitely stay at The Bentley again. The only downside is that it is on the outskirts of Lincoln and you do need a car to travel into the city but if you don't mind driving into the city we would recommend The Bentley Hotel,.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your positive review on your stay with us . I am delighted that you enjoyed it and that you had good meals both in the bar and restaurant. There actually is a daytime bus service outside the hotel every 20 mns We look forward to welcoming you back in the future. Kindest regards Carole Wootton

"Best in Lincs"

5
User 30/05/2018

Another great overnight stay at Bentley. They do some great offers through Best Western website. Retail therapy in Lincoln then the garden centre then the Bentley for afternoon tea, an hour in the spa ( those hotbeds are great) change for dinner then into restaurant for a smashing three course meal well worth the money. Couple of night caps in bar then off to bed in a lovely soft bed with lots of pillows. Brilliant brekkie then off home. Staff were brilliant great value for money will definitely be back thank you

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a wonderful review .What more can we say you really enjoyed yourselves the chefs will be delighted you enjoyed all your meals and I am delighted you found the bed so comfortable . I agree with you the hot beds are so relaxing we all wish we had the time to pop on them. Thank you so much and we look forward to seeing you again very soon. Kindest regards Carole Wootton

"Good sensibly priced hotel"

5
countryside-watch, Peterborough, United Kingdom 27/05/2018

We stayed for one night bed only, but added breakfast. Couldn't fault the friendliness of all members of staff. On arrival we asked to be changed to a room on the quieter side and was moved to room 246, away from the noise of the traffic. In spite of a wedding reception and birthday party we didn't hear a thing. The swimming pool is fabulous, perfect temperature, and well designed. Breakfast was good, with nice selection of food, and staff in the restaurant were smiling and happy to service our requests. Plenty of parking. Strongly recommend this hotel.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
A big thank you for your lovely comments .We are all pleased you found us to be so friendly and that we could accommodate you on the quiet side of the hotel when you asked.. It is good to hear that you enjoyed all our facilities and I hope you will come and visit us again very soon . Kindest regards Carole Wootton

"Bed uncomfortable- little sleep"

1
Laura O, Brighton, United Kingdom 23/05/2018

Bed very uncomfortable, no phone signal, WiFi extremely poor, just about get a signal if stand in bathroom door way.Woken up at 3am because of lorry's as next main road and can't get back to sleep.Asked for another room but none available. Would not stay again. Bar food good.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review. so sorry re wifi but its not always the hotels fault. If it had been, we would have tried to rectify it for you had you rang reception for help . Yes lorries do go past as some of the rooms face the road. For light sleepers it is a good idea to ask for a quiet room on booking .As for the bed I sincerely hope you advised the receptionist as we immediately check the room and bed for comfort and rectify any faults we find .If you do not tell us we cannot help you. Delighted you thought the bar food good . Regards Carole Wootton

"Perfect wedding"

5
User 23/05/2018

We just wanted to say a huge thank you for making our wedding day so special Everything from the minute we came in and saw Clare to book, pestering Sarah along the way and the amazing job that Giovanni did was perfect. Everyone loved the food, many comments from guests saying that it was the best wedding food they had eaten. I was worried that having a relatively small wedding was going to be difficult to pull off in a large venue but I couldn't have been more wrong. The whole package of service and execution was fantastic. One of my guests is an events manager and was really impressed Don't ever let Giovanni leave, you have a gem there. Thank you so much from the bottom of our hearts

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
No ! Thank you from the bottom of our hearts. The chefs will be delighted that you and your guests enjoyed the food they prepared. What am I going to do with Giovanni now after he has read your glowing fantastic report on him ? On a serious note he takes his customer care to a great height as many of our staff members do and he will be so happy that you mentioned him in your review .Our aim is to make every wedding special and I am so pleased we exceeded your expectations. Thank you once again Best wishes for your happiness in the future Carole Wootton

"Outstanding"

5
laskeykate, Lincoln, United Kingdom 14/05/2018

We have just had my husband's joint 60th Birthday and our son's 18th birthday party at this hotel. Cannot rate them highly enough. We had an Elvis themed evening with Elvis inspired food. Graham, the Chef totally embraced this and the food that was served was totally amazing with many guests asking for the recipes for his meatloaf and cornbread. It was of the highest quality. What can we say about the staff...Every single member of staff were fantastic and supportive of our wishes. Mike took all stress away on the evening and just kept being there to do everything with a smile on his face. Huge thank you to Clare who went out of her way to make our event run smoothly and Jonathan for all the help with our party. Thank you to Caroline, always smiling and so enthusiastic about our celebrations. Stayed for 2 nights, used the leisure facilities which are also fantastic. Had hair and makeup done at the Beauty Spa and Hair Salon. The girls were so lovely and I will definitely be back. Absolutely amazing!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for such a glowing report on the hotel ,food and every member of staff. what more could we ask for? We are all so pleased you had such a great time it certainly was a party with a difference and exciting for all of us to take part in the preparations. I hope we will see you again very soon Kindest regards Carole Wootton

"30TH BIRTHDAY"

4
stevebaumber2002, Lincolnshire, United Kingdom 13/05/2018

group of 7 ladies booked for overnight spa treat.lovely hotel rooms , treatments at spa very good - could have done with seating around swimming pool also staff not keen to give you a dry towel.food excellent however when we booked this the literature on the 1 night spa package states to include 3 course table d'hote dinner.we were all looking forward to having a 3 course meal only to be told, as we were looking at the menu, that we only had an allowance of 25 pounds each towards the meal.nowhere on any info /receipts /invoices received was this mentioned and we were all looking at the menu and prices trying to work out what we could order and what extra we would need to pay.in the end no-one had 3 courses only 1 or 2 courses. i feel that this was missold to us and we were all very disappointed - shame on you...you should have a separate menu of 3 courses if that is the case that covers your costs.for that reason i would not recommend this place as we felt it put a low point in what could have been a fitting end to a nice day.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am sorry you could not find enough to eat on the menu to warrant the £25.00 each for three courses . I can assure you that after looking at the menu that day it was indeed possible .Perhaps you needed a little help as it can seem quite complicated. We would not miss sell a break that is NOT our policy and for the price paid ,guests do not normally think they can eat anything off the a la carte menu I am sorry if you misunderstood .However I am delighted that you liked the hotel and its amenities . Sincerely Carole Wootton

"Lovely Hotel"

5
John R, Hornsea, United Kingdom 07/05/2018

Really nice Hotel. We stayed on a Sunday and had the Carvery Lunch which was lovely and obviously enjoyed by many locals too. Room was spacious and very clean with all the amenities you would want. Although its near a main road - very quiet too. Swimming pool is lovely as is the gym and both offer excellent facilities which are complimentary to Hotel Guests. Lovely outdoor area for drinks if the weather is fine that is smoker and non smoker friendly albeit, it does look over the car park but still very relaxing. Large free Car Park which is excellent and the Hotel itself is just situated between the A1 and Lincoln within easy reach of the City Centre - so an ideal location for those wanting to explore Lincoln City. Breakfast here, as are all the meals is lovely and the staff are really attentive and nice. Lovely break highly recommend.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us .It is good to hear you enjoyed your break with us . I hope you will find the time to re visit us very soon Kindest regards Carole Wootton

"Spacious rooms, great pool"

4
Amy L, Lincoln, United Kingdom 25/04/2018

We stayed here overnight whilst attending a charity ball at the hotel. There is ample car parking and our check in was quick & efficient with pleasant staff on reception. Initially I was a little unsure when told our room was ground floor toward the lift. However the location was great in the end - well away from the lift so no disturbance there and easy access to the leisure facilities. The room itself was what I expect from Best Western - spacious, clean and I like the "pillow menu", where you can opt for a different pillow option such as feather or hypo allergenic. Travelodge please take note - not everyone likes breeze block hard pillows, choice is lovely. The bed was very comfy. The refreshment tray was well stocked and the biscuits welcome. The ensuite bathroom was a good size, spotless and boasted very soft fluffy towels. There was also a bathrobe in the open hanging areas. Not sure why only one when it was a double occupancy? The pool in the onsite leisure club is very impressive & a great asset to the hotel. It is larger than many so you can really swim good lengths and at neither of our visits was it busy. The changing rooms are a little cramped and I think a spin dryer for swimwear would be a welcome addition if possible. The dining room was surprisingly small for the hotel, perhaps other areas are opened up at busy periods. Breakfast was a good standard overall. The hot buffet selection was quite comprehensive.Our poached eggs were perfectly cooked and the fact we got two was a surprise - nice touch. The coffee could have been better - it tasted a bit burned, as though it had been sitting on a hot plate for a long time prior to being put in our coffees pot. Staff were lovely and attentive. We got a special corporate rate for attending the function & appreciate we had full use of leisure faculties but even so did feel £90 was a little expensive. However overall a very pleasant stay.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very thorough report on us .We are all very pleased you enjoyed your stay and used our leisure facilities and found your room to your taste . It is always a pleasure to read positive reviews and I hope you will visit us again. best wishes Carole Wootton

"Paul and kim "

5
User 23/04/2018

This was the second time we have stayed here it so relaxing lovely rooms great food and the staff are excellent they are s credit to the hotel. It is kept spotlesly clean. You can ask for things like toothbrushes toothpaste or other toiletries you may need. As much yes coffee milk biscuits as you like just ask. We thoroughly enjoyed our day in the spa the staff are so friendly and helpfull we had the mud treatment our skin felt so invigorated and realy soft we then spent the rest if the time using the great facilities then last of all up to there relaxation room it offers biscuits and cold drink but if you want a hot drink the staff are more than happy to bring one up to you. It good you can come in and out of the spar with you're robe on as much as you like we went for lunch in ours. It's a bit pricey I think but you certainly get what you pay for here. We would highly reccomended this hotel

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Wonderful ! thank you for such a positive review and I will certainly pass your comments on to all the girls at the Spa. I am pleased you also enjoyed your lunch we have an extensive bar menu with a great variety of choices and prices,I am pleased you thought it was worth it. I hope you will return for another relaxing weekend very soon Kindest regards Carole Wootton

"Another Near Perfect Stay For My 35th"

5
special4christopher, Suffolk, United Kingdom 22/04/2018

For nearly six years we have been staying at the Bentley Hotel for our visits to this wonderful city of Lincoln and apart from the first stay in 2012 (unsuitable children's family room with dodgy shower) every time since then has been almost flawless. We did have a few issues with Best Western with rewards points prior but it was sorted out eventually but did not detract from us staying again for my 35th Birthday week as this is the best hotel within Lincoln. We (or I) chose the Lauren Suite again (3rd time), massive room with 2 king sized beds with a lounge area - Perfect for me and my parents with 2 TV's and air conditioning as it was quite hot when we stayed last week! Breakfast always very good with hot and cold buffet selection. Pool facilities always a bonus - love the hot tub Jacuzzi! Staff always very professional and friendly. The only very slight gripe was with my mum's dinner on Tues eve as her sausage & mash was rather overcooked (sausages rock hard) - but she did get a fresh replacement, other than that the rest of our meals we had were lovely. Hopefully we will be back again soon - if not this year then definitely next year!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us .How wonderful that you return year after year to stay with us .What a boost to all our team to read such a glowing report . May I just say a great big thank you for returning so often it is really appreciated. Kindest Regards Carole

"Lovely hotel but not happy"

3
User 21/04/2018

Me and my partner stayed at this hotel and first impressions were lovely, greeted by friendly staff who seemed to know what they were doing. At check in we were asked for the name on our reservation, which we told them. We were then asked to sign some paperwork and pay. All ok we were directed to our room. When we got to the room one key worked One didn't....no issue. Got settled into the room and went in the bathroom for a shower, the next thing we know somebody else (another guest) has a key to our room and is letting themselves in! Even though I was undressed ready to get in the shower! The poor man apologised and walked out. We then get a call from reception asking us our name and saying sorry as they'd double booked the room. Went down to reception to complain and we were just told sorry! Not happy at all my privacy was invaded and I didn't feel as I could stay there the night because of what had happened. So paid over £100 for a night that I didn't manage to stay for.....not happy at all

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us .I am pleased you liked the hotel and found the staff friendly. Unfortunately the receptionist gave your partner the incorrect registration card and he did not notice before signing, that it was not his name on the card. The receptionist apologised profusely to your partner for the mistake and when he came to the desk later she apologised again and your partner said he then thought it strange he had a different name on his card .He was amicable and not angry. We have looked into your comments and checking with housekeeping we found the bed had been slept in and the commodities used . However it was our mistake on your partners check in and I am truly sorry that it made you feel uncomfortable. Kind regards Carole Wootton

"Yummy afternoon tea "

5
Flossy1978, Lincoln, United Kingdom 20/04/2018

Lovely afternoon tea with my mum and auntie for my belated 40th birthday, lots of variations of sandwiches and cakes and the scones were out of this world !! Endless tea too ..... Lovely, friendly staff especially Jo behind the bar. Thanks Bentley we will be back xxx

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind comments re your afternoon tea .Our pastry chef will be delighted to hear that you enjoyed her scones and cakes .You must come again very soon. As we are serving many afternoon teas and also bar food we are enlarging our bar/lounge area to accommodate more guests ,this will be completed hopefully by the end of May so please visit us again and see our new look . Kind regards carole Wootton

"Nice hotel, beware of coach parties!"

4
Drooper901, Chester, United Kingdom 14/04/2018

Stayed here on business. Had a pleasant and generally well appointed double room. Evening bar food was good, breakfast above average as breakfast buffets go. Had to fiddle with the room heating to find the hidden switch, but the temperature was fine after that. Actually finding the entrance to the car park is tricky as you have to negotiate a narrow twisting road past the garden centre and hungry horse to get to the hotel car park. The hotel is located at the junction of two busy roads so expect some road noise if you get a room close to the road. It didn't bother me too much but I expect that you would want the air-con in summer rather than opening a window. Worst part was the coach party that arrived shortly after me. This is no criticism of the hotel, merely a warning. As a "normal" hotel guest, your are invisible to coach parties as I found with the group who bumped and barged me in the bar whilst I was eating. Hence, ensure that you pick a seat in the bar which is not between the coach party and their food! As I say, not the hotel's fault, but this is a popular stop for coaches visiting Lincoln. As a hotel, i would generally be happy to stay here again. There is use of the very reasonably leisure centre too.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us I am pleased you enjoyed your stay . You must have stayed on a Sunday evening as this is the only coach party we have had in since your stay. I am sorry you felt they barged into you . We are in the process of enlarging our bar and lounge area therefore this will not be a problem hopefully in the future. we look forward to welcoming you back Kind regards Carole Wotton

"Modern, Clean and Comfortable"

4
demoncodger, Bromsgrove 09/04/2018

We stayed one night as part of a coach short break to Lincoln. Our modern ground floor room was clean, quiet and modern, simply furnished but very comfortable. The shower had a loose control knob which was a bit tricky but, otherwise the en suite and room were well provided and no other problems. We had a three course dinner which was well presented and cooked and with more than adequate helpings and a level of service which was particularly efficient. Breakfast the next morning was fine, partly buffet style and partly served at the table. The service was not quite as spot on as dinner with a bit of a mix up over our order for coffee and toast but soon dealt with. On the whole, this well run hotel was perfect for our one night stay and we would have happily stayed longer although its out of town position suggests it might be more appropriate for business people, tourists or short term visitors rather than holidaymakers.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review .I am very pleased you had a pleasant stay with us with your group and that you enjoyed your dinner and breakfast. Kind regards Carole Wootton

"I want to live here"

5
MrsB1979, London, United Kingdom 04/04/2018

We had the family room and it was fantastic, our boys loved the bunk bed. Everything was just right and the staff were fantastic. Comfortable, clean, peaceful, great swimming pool area (didn't use the gym but it looked high spec). Would love to return without the children and try out the spa. Breakfast was very tasty and you could tell good quality. One of my favourite places now and can't wait to visit again.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely words of I want to live here . We cannot wait to have you back all of us are delighted you enjoyed your stay with us . See you soon I hope Kindest Regards Carole

"Value for money"

5
Emma B, London, United Kingdom 02/04/2018

We booked a family room for Chistmas and were delighted with what we got for our money. Christmas was spent at my parents home locally. the room was huge with 2 double beds and a single, an en-suite and TV. the hotel offered a pool and gym and the breakfast was lovely. thoroughly enjoyed our stay.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . we are all very pleased you enjoyed your stay at Christmas. Kind regards Carole

"Comfortable,quiet with helpful staff"

5
drdavidtreharne, Exeter, United Kingdom 02/04/2018

A two night stay. Comfortable, well appointed bedroom in a quiet ground floor location. All the staff were really helpful, answering questions about location, taxis, buses and Lincoln City centre with good humour and good knowledge. Use of the spa facilities for residents is useful. Food was good and helpfully the restaurant was willing to provide a dish that wasn't on the menu. Bar prices moderate and overall it was an excellent experience. Whoever dictates the background music either has super eclectic tastes or a bizarre sense of humour.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your lovely comments on us. Chef and all the team will be very happy with your comments . We hope to see you again very soon Kind Regards Carole Wootton

"A nice surprise"

4
Ashtonian1954, Wigan, United Kingdom 31/03/2018

Originally booked this at the beginning of March but had to cancel due to snow, rebooked but as Good friday it was more expensive. Not been to best western hotel for 20 years as i always associated them with older buildings. This is a modern hotel situated at the junction of the A46 and the Lincoln ring road. Easy check in with friendly helpful staff and off to the room 116. Not much of a view but only there for one night. Usual 4* room with comfortable double bed, trouser press, alarm clock , kettle and two chairs. Went to the Spa for a swim in a pool more than deep enough to swim but not good for small children unless supervised. Small sauna, steam room and jacuzzi. Did not have dinner there because it seemed expensive but there are two establishments close by, The Beekeeper, and a Brewers Fayre plus a mcdonalds and a Burger King if you have children. Breakfast for £8 which is a full English as much as you can eat ( all good quality) supervised by friendly staff. Would definitely recomend and stay again

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am pleased you enjoyed your stay with us. I am sorry you did not try our restaurant or bar food as you would have found a great choice and a large variety of prices . Our bar food is very popular if you are not requiring a large meal. Kind regards Carole Wootton

"Good Quiet and Comfortable"

5
paulandsonja2, Colchester, United Kingdom 27/03/2018

Stayed here for just one night, but it was excellent. Although close to the Lincoln Ring Road yet there was no noise at all in the room. The room was clean and the bed comfortable. The breakfast was excellent with very good and pleasent service. The reception staff were most helpful and cheerful. The only down point was that mobile phone reception was not good. But there was free wifi.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your kind words .I know most of the team here read the reports and will be very satisfied reading yours . I hope you will stay again soon Kindest regards Carole Wootton

"Mid week stay "

5
User 21/03/2018

Stayed at hotel mid week for one night. Ate in bar in evening and had breakfast. All the food was lovely. Service from staff fantastic all, where very helpful. Room was clean and comfy and well equipped. Has good facilities attached to hotel including gym, swimming pool, sauna, steam room and Jacuzzi. Really enjoyed my stay here, would defiantly go back.

"Would stay again!"

5
Chloe P, Tynemouth 20/03/2018

Stayed recently for 3 nights as part of a large group on business. I booked the room for everyone and the staff were so helpful in the lead up to the stay, making last minute changes and confirming details. The rooms were clean and spacious and just what we needed. The breakfast every day was lovely, plenty of choice and good service - they also have gluten free bread so that was excellent! I ordered room service one evening which was quickly delivered, well presented and tasty. it was the first time my company had used the hotel but we'll definitely stay again. My room was on the ground floor facing the main road which was quite noisy in the mornings but I quickly got used to it, if you're a light sleeper I'd request one on the other side.

"Nice and clean and convieient"

4
garry d, London, United Kingdom 27/02/2018

Stayed here on one night trip Plac e was clean , check in good and rooms good Had food at bar which was good Didnt use pool etc Recmmned for a business trip..not romantic trip would stay again as it met all my requirements and saved me using the corporate type places like premier inn etc

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am delighted you enjoyed your stay and your bar food . It was lovely to hear that you prefer a family owned hotel rather than a corporate one. We look forward to welcoming you back . Kind regards Carole Wootton

"Perfect !"

5
Jan B, Nottingham, United Kingdom 23/02/2018

We were invited to a Golden wedding anniversary party at the Bentley so booked in for the night. We arrived early in the afternoon and after booking in had a drink in the bar and some very fresh sandwiches, made to order. Then in the evening , the party was excellent - The room had been laid out and decorated to perfection and the hot buffet was absolutely wonderful - hot, fresh, tasty and plentiful with a good choice of mains and sweets for all. In the morning we had breakfast before we left and the choice was excellent. My husband had the cooked breakfast and everything was fresh and hot. The service throughout our stay was very good. We would definitely recommend.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a kind review on us . All I can say is that the whole team here at The Bentley really appreciate comments such as yours which make all our jobs worthwhile. We look forward to seeing you again . Kindest regards Carole Wootton

"Avoid the restaurant"

1
mannie17, Manchester, United Kingdom 21/02/2018

You can book the restaurant of the hotel independently, we did for Christmas Day and will never go again after our experience. Our whole Christmas Day was ruined by poor service and food of a mediocre standard which was expensive for level of service and quality. The hotel manager & owner who failed to recognise a major food issue, who decided eventually to offer a meal for 2 as compensation but for a party of 6, that doesn't quite work! so when requested a simple & small % refund, refused, and accused the customer of threatening behaviour, reported to Best western themselves who obviously realised and compensated us more appropriately. My first review has been deleted I wonder why .........

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Please do not wonder why it was obvious, your first trip adviser was deleted by themselves as your remarks broke their guidelines which I can honestly say were of a offensive and derogatory nature . Good for them . You are the most amazing woman I have ever had to have such unfortunate dealings with . After six e mails I find it hard to comprehend your motives . You must have an extraordinary vendetta against us. This matter was closed four weeks ago but no you can't help yourself .Your first trip advisor was deleted as they thought your review was inappropriate now you are trying again. We did everything in our power to help you including a voucher for two for dinner out of pure goodwill. No that was not good enough so now you go to Best Western and all they gave you was a voucher for £36. much less than our goodwill offer . We are privately owned by myself and The General Manager and myself care very much about all our customers and are renowned for customer care.((See l other reviews)

"Wonderful stay"

5
User 18/02/2018

My husband and I stayed for one night on Friday for our first wedding anniversary and it was truly wonderful. The gentleman who checked us in was pleasant and very helpful, couldn't do enough for us. We requested an ice bucket and a couple of flutes for the room which arrived in minutes, as well as an extra robe we requested. There were a couple of guests down the corridor from our room having a blazing row, swearing, screaming, very aggressive. Obviously no fault of the hotel, I called reception to report it and somebody came to deal with it immediately and we didn't hear anything again. The pool and spa were beautiful, so relaxing and very peaceful. The room was lovely, clean, comfy bed, tea and coffee facilities in the room, as well as a lot of fantastic information about the hotel as well as information on the local area. Bathroom was spotless. Breakfast the next morning was hot and delicious, plenty of selection even for myself (vegetarian), waiting staff were friendly, helpful and efficient. We requested a later check out as we were being picked up later which was no problem the young girl at reception said we could check out at 12, I think her name was Sophie, she was ever so polite, helpful and pleasant. I honestly didn't want to leave this hotel. Even after we checked out we were able to use the pool and spa we stayed until 3pm. Want to go back already!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind review on us . We are all delighted that you enjoyed your stay with us . We love to hear such positive comments and cant wait for you to return . Don't leave it too long. Kindest regards Carole Wootton

"Afterrnoon tea"

5
myownview05, lincoln 14/02/2018

we went today for an afternoon tea it was very nice i have had a few afternoon teas at various place but this was one of the nicest. We were served by a lovely lady called Caroline who couldn't have done more for us making sure our tea and coffee were full. we didn't like the scones provided and it was absolutely no problem for her to change them for us.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review of our afternoon tea . All our cakes & scones etc are made here by our lovely pastry chef who puts so much effort into each individual item she makes. It certainly shows as so many customers comment on her afternoon teas. Caroline will be happy that you mentioned her service so positively. Please join us again very soon. Kindest Regards Carole Wootton

"Very relaxing day"

5
Trevor M, Lincoln, United Kingdom 11/02/2018

Me and my wife enjoyed a half day spa experience with a hot stones massage, we were given towels and robes to use throughout our day. We used the pool, jacuzzi, steam room and the therma suite. The facilities were all very clean. The ladies from booking, through to the ladies doing our massage were all very friendly and professional. We had also booked an afternoon tea in the hotel, through The Beauty Spa which was one of the best afternoon teas we have ever had. A very good relaxing day.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us all. I will certainly pass your comments on to the BEAUTY spa .We are delighted you enjoyed your afternoon tea . Please visit again very soon L Kindest regards Carole Wootton

"Lovely hotel with excellent staff"

5
User 11/02/2018

What a lovely place this is. We went for a standard double with breakfast. The rooms are large and comfortable with everything you could need; even a pillow ‘menu' is provided. Leisure facilities, a bar and restaurant, parking all for a reasonable price. Really friendly and helpful staff make this place stand out.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for all your positive comments re your stay . You have no idea how much these boost the morale of us all working here .Happy customers make happy staff. Kindest regards Carole Wootton

"Some people are obviously 'picky'....."

5
User 02/02/2018

Sad that other reviewers expect an Aston Martin when they're only paying for a Mondeo. with my job, I have to stay in hotels around the world so can usually tell whether a stay will be good or not after an hour of arrival. The reception staff are fantastic, friendly and helpful (as was the chap that dropped my drinks to the room, 5 minutes or less after I ordered them). You get a great, and I mean really well set out, gym, steam room, sauna and pool all thrown in. I've paid far more for hotels in London and elsewhere that sold themselves as 'elite' and there was no pool. The decoration on one wall of my room was speckled gold. now, I'm not Donald Trump and don't like Gold décor, but this matched the rest of the room decorations and wasn't garish. to be honest, I'm more interested in the comfort and amenities in a room, not what it looks like, and this had a myriad of power points and great wifi plus a desk and communal table with 'and finally Cyril' chairs. The décor in the bar was ok (it's a bar - what do people expect) but the chairs did remind me of 1990's shell suits. having said that, my bum and back were comfortable whilst having a pint (which was also good as there was choice) so what the the soft furnishings look like makes no difference. the bar staff was very friendly too. So, basically, I paid for a standard Mondeo and got a top of the range model with lots of optional extras. I have family in Lincoln (which is why I'm in the hotel) so will be here a lot over the next years but I wont be looking for another hotel - I'm happy here!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What can I say ? That is a fantastic review and I can't thank you enough I am so pleased we made you so comfortable in your stay with us . The bar chairs are actually brand new & we were assured the most modern design ..Perhaps not everyone's cup of tea but I loved your shell suit comment. Many thanks for all your kind words and we look forward to seeing you again on your visits to family Kindest Regards Carole Wootton

"A VERY RELAXING PLACE"

5
barbaravinger, Nottingham, United Kingdom 01/02/2018

This hotel has everything we like. Good food, comfy rooms, great swimming pool and excellent staff. The rooms are always clean and the staff don't spend time making strange animal things with towels that they put on the beds. I'd rather have a towel that hasn't been screwed up for my morning shower!!! This hotel keeps the towels in the bathroom - where they should be.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your kind review on us .We are all delighted that your stay was such a happy one and that you enjoyed your meals with us. I hope you will return again very soon Kind regards Carole Wootton

"Excellent Spa Break"

5
clivesibborn, Kingston-upon-Hull, United Kingdom 22/01/2018

Overnight stay using their first class facilities. Dinner and breakfast from the extensive menu was of an excellent quality. Room upgrade was well worth it , would recommend it. All staff were very polite , friendly and professional.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review of us .It is truly appreciated and the staff will be happy to hear that you thought them friendly and professional. Best wishes Carole Wootton

"Fine but could be easily improved "

3
User 22/01/2018

The hotel is OK, the decoration is in need of updating and the pool area including changing rooms could also do with updating and painting. Rooms are ok for the price but they also need redecoration. Biggest frustration was that when booking through the Best Western Web page you expect the reservation to be made right, we were told we had no breakfast included when the reservation email clearly stated it was, we didn't like how the staff in the morning dealt with it by making sure to say that out as loud as possible so anyone in the room could hear we had no breakfast Includes, felt like they wanted to make us feel embarrassed of not having it (when we did have it)

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review Happy to hear you found the hotel OK. I am sorry you found reception spoke too loudly, knowing the girls as I obviously do, I can assure you they would not do anything to embarrass a customer. Obviously there was a mistake down the line re your room only booking for that I must apologise .The bedrooms are constantly updated therefore I find your décor comments somewhat unusual. I hope this will not deter you from visiting us again and I can assure you all comments from customers are welcome and will be addressed.

""Fab stay, thanks for the upgrade""

5
Middx, Sunbury on Thames 21/01/2018

I have been here a few times & gets better each time, def when you get an upgrade.I have a BW loyality card, worth signing up it helps.I was checked in by Emma but my room wasn't ready by 11 am as rung up day before to ask for an early check in, but ready by 12.( meanwhile I went over the Beauty Spa & Hair Salon to see if they could fit me in for a Hot stone massage which they could do booked by Jade).Sophie gave me my room key card, lift to 2nd floor. I got an upgraded family exc room 366. The room was huge, huge bed, nice touch a towel made into a swan with 2 mint chocs, one wall with gold sparkle wall paper, Tea/coffee/ hot choc, bis, 2 bottles of water, !st day only crisps. trouser press, ironing board & iron, sofa bed. Dressing gown in the cupboard & slippers by the bedside drawer which I used for the spa. Chrissy from house keeping gave me more tea/milk. Choice of pillows- memory foam, just like down, feather pillow, but had the memory foam which Chrissy brought up. I had diff with the safe, so we both tried, but didn't work.sadly the safe was left locked by the other guests hence couldn't work it. Stephan & Mark DIY men came to do to & worked, tv needed tuning as well ( upgrading ariels soon which they needed to do as no Sky sports) Happy belated birthday to Mark, both very happy chappies.Upgrading the curtains too soon. Lovely smellies in bathroom, flannel, razor, shower cap, sewing kit. Had asked for bath mat inside the bath too which was there.Plenty of towels.Room lovely & warm as the key card was left in all the time as electric heater. AC in room if needed. Bed very comfy indeed, def would have the memory foam pillow again. Breakfast was self service for either hot/cold, but you could have diff eggs as I like my fired eggs hard & turned over like bullets, sadly had to send them back only once.Karen was still there & got a lovely welcome back. Lots of choice for breakfast fruit juices, pastries, cereals, fruit. your toast, hot drinks brought to your table. Gluten free available too. Plenty of jams, butter on the table too. My eggs for the rest of the stay were just right thanks to chief Karl, thanks to Lisa & Paisley & of course not missing out Karen. I eat in " Martini bar" & was served by Caroline. I had Battered chick fillet with BBQ with chips as changed it from spicey wedges & apple juice. All in all very yummy. Bar had a few people in, but mainly for drinks, then went next door to have dinner in restaurant didn't use. only for breakfast. I did us the spa for a fab hot stone massage which was heaven & falling asleep.My treatment was done by Soma & I def would recommend, but booking is the best way of getting in. Thank you I slept so well that night. I didn't use the pool as little too cold for for me or the gym. There is a door between the spa & pool, but opens when you leave the spa via the pool which saved you going out in the cold after your treatment. Free wifi & lots of free parking even with parties going on each night,but away from the room were I was. It was lovely to see Ollie again too, who was rushing round as he always does. I was checked out by Emma. Just to say thank you to you all for making my stay perfect. Would recommend & will be back. Happy 2018 to you all......

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a lovely review and thank you for taking the time to mention some of the team by name that is really appreciated. I will also pass on your kind remarks to all in the Beauty spa . I hope it wont be too long before you pay us another visit. We will look forward to it Kindest Regards Carole Wootton

"Very comfortable stay"

4
Batsar, Bottesford 17/01/2018

A warm welcome by the reception staff and the room was very comfortable. I did use the gym and swim area however the sauna was out of use. That said the pool and steam room were available for use. We didn't use the restaurant for evening meal however we did have breakfast. A good selection however the bacon was rather fatty. The service again was very good though. We did use the bar, but when I asked for a espresso martini, the barman was not clued up on creating the cocktails they advertise... we opted for a G&T and a beer. Overall not a bad place.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us. Ooops we slipped up re your espresso martini .All bar personnel have been taught how to make the cocktails I must apologise on his behalf for letting himself and us down. However I am pleased you enjoyed your stay and hope to see you again i8n the near future. Kind regards Carole Wootton

"An excellent weekend of indulging and relaxing! "

5
Patrick M, Lincoln, United Kingdom 15/01/2018

As someone who worked with this family business nearly 30 years ago, I have been meaning to give the Bentley a proper look ever since it opened! Check in was pleasant and friendly. The ground floor room was spotless with everything you'd expect available with the unexpected addition of bath robes. First we tried the bar. Pleasant staff and a comfortable environment. We moved on to the restaurant which was very quiet on this occasion. Staff were functional and Giovani also bought conversation and personality to the table. A good choice on the menu and the food and wine was good. A very pleasant evening. After dinner we requested a late check out for the following morning. We were offered an extension at no extra charge. A comfortable bed and an excellent nights sleep despite the A46 being just a stone's throw away. (Sound proofing must be good!) The following day we relaxed in the Spa. An excellent pool and hot tub spa and also some heated beds. All very pleasant and relaxing and a great asset for the hotel. We stayed so long that we missed our chance for lunch so we went to the pub next door instead. We came back to the hotel bar to finish with coffee. Being January, I expected to be offered a good rate by ringing the hotel direct. Oddly, this wasn't the case and a better price could be found by booking online. (If I hadn't been keen to try this particular hotel, I'd have rung an alternative at this point) I'm sure we'll be back again before long :-)

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us . I wish you had made yourself known .It would have been good to discuss old times when you worked for us previously. they were indeed the good old days, people were easily pleased and the world went round at a slower pace or so it seemed. As for the price you paid please always ask, we endeavour to match every on line sight and this must have been an oversight on part of the reception team. We will always accommodate a customer who books directly with us at a comparable rate. We also have offers that on line sights do not show. Kindest regards Carole Wootton

"Disappointing"

2
jaykayLincoln, Lincoln, United Kingdom 31/12/2017

Went with a party of friends for a pre- Christmas lunch. Sadly one of our party of 8 died a week before the meal . Rang to cancel the meal and was told there was no refund despite the circumstance. The meal itself started and ended well but the main course of traditional turkey was sadly lacking. The meal was barely warm, the turkey had little flavour and the vegetables were .... raw ! I know it is trendy to not over cook them but they were crunchy. I could not even cut the carrots. As they had so little time in the pan they were virtually cold. Gravy was in short supply and so couldn't try to heat the food up with that. Plates were tepid at best. Such a shame.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
I am so sorry to hear of the loss of one member of your party .Unfortunately our terms and conditions do not allow total refunds over the Christmas period if one person cannot attend. Iam so sorry you found the main cause was not up to our usual standard ,I only wish you had brought this to our attention at the time and we would have replaced your meal immeadiately . I hope this will not deter you from returning .I can assure you your comments will be taken up with Chef. Sincerely Carole Wootton

"Good stay"

4
thetaylors33, sheffield 30/12/2017

Check in swift and friendly. Everything explained well. Room on ground floor spacious and warm on arrival. Bathroom clean but one of the two towels had stains but as travelling alone just used the other provided. Breakfast in the morning was the star of the show. Staff extremely friendly and polite without being intrusive. The poached eggs cooked to order were perfect and the rest of the self service breakfast was hot and delicious. Very rare on a buffet! Check out was easy, again the staff were efficient and friendly. All the staff without exception are great and a credit to the management.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind review on us . I am delighted you enjoyed your breakfast so much and that you found the staff so friendly they will be pleased to hear it. Kindest regards Carole Wootton

"Nice rooms and English breakfast"

4
User 29/12/2017

Travelling with a large group it did everything expected well. Rooms are clean and quiet. Staff pleasant and responsive. They rectified the tour manager's oversight having split us from our children's rooms by a floor. The breakfast buffet is vast and sets you up for a great day. The bar food and drink is ok but the pub next door is better. The restaurant looked quite good but we didn't make it there as we are travelling with children.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you Kind regards Carole Wootton

"Still a really good place to stay"

5
V9566HZdougs, Milton Keynes, United Kingdom 22/12/2017

Best feature of this hotel, without doubt, is its staff. Everyone we met was so friendly and were so keen to do anything for you as a guest. I was staying in Lincoln on business, and my wife was able to join me, we had a really good night in the hotel bar, which had a surprisingly good selection of whiskeys. I chose the Bentley a I'd stayed there over a decade ago and had a good stay. Although it's some way out of town, most of the city centre hotels have no parking, and Lincoln hates the motor car and I wanted less stress around getting parked up etc. Also with the 2 spas on site plenty for my better half to enjoy whilst I was working. Comfortable room, OK could probably do with some updating, but clean and functional and very very good value. Excellent breakfast in the morning. I would have no hesitation in staying here again

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us and for all your kind words. I am pleased both you and your wife enjoyed your stay with us and even more delighted with the comments over the staff .I have to agree they try their very best and are a credit to us . Thank you All good wishes for r The new Year Kindest regards Carole Wootton

"Restaurant revisited"

4
User 22/12/2017

Have visited once before to attend a function. The meal was a set menu with three choices. Food excellent, staff very efficient. Alas the whole experience for me being in a wheel chair was made upsetting by other guests whom I presume were starving trying to push me out of the way. As most self service counters are the same height it is very difficult for me to see what is in the containers so need help (which slows things down a bit) Vowed not too go ever again? Changed my mind. This time no large party, what a deference. Staff so very pleasant and efficient. Helped me in every way including plating my meal. The meal was sumptuous. WILL go again.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Oh thank you so much, how kind of you to revisit and how cruel some people can be . I am so relieved that our staff helped you to your meal and that it was sumptuous . See you again soon I hope. Kindest regards Carole Wootton

"Freddie mercury tribute night"

5
davidannddiana, Lincoln, United Kingdom 22/12/2017

What excellent evening fantastic show 5* food and service The room was brilliant very very clean and comfortable All the staff where polite and friendly The whole stay was 5* plus Highly recommended ????

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Just a massive thank you ! Please come and see us again very soon. Kindest regards Carole Wootton

"Excellent hotel for business or pleasure."

5
User 22/12/2017

Comfortable stay, excellent facilities, reasonably priced for the level of accommodation offered. Did not find any faults during the stay.Would recommend to anyone wanting to stay in Lincoln on business or pleasure.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Many thanks for your kind report on us and for your recommendation. All messages are passed on ,however our team are so willing to please they have often read them before me . Many thanks again. Best wishes for 2018 & hope you will visit again soon Kind regards Carole Wootton

"Xmas party"

5
poppy186336, Lincoln, United Kingdom 21/12/2017

Once again returned to this fab hotel for party night with friends. They had the most fab tribute act on Freddie mercury and wow really got the party going after having great 3 course meal and coffee. The whole atmosphere of this hotel with amazing staff is a place you would like to keep returning to like myself friends. Roll on next year or before.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely words . So pleased you had such a fabulous night . We have some good things lined up for next year . We look forward to welcoming you back . Happy New Year Carole Wootton

"Brilliant weekend away."

5
Michael T, Daventry, United Kingdom 12/12/2017

We stayed primarily to visit the Xmas market on the Saturday and a chill out on the Sunday, which we did. Staff very helpful before our arrival by sending bus timetables and allocating a quiet room for us. I am a very light sleeper. Beds particularly comfortable. Modern hotel with large bedrooms, well furnished and good WiFi. All staff we came into contact with were extremely polite and very helpful. Food in the restaurant of good quality and well presented. We are thinking of returning in February next year to use the Spa facilities which looked impressive. I like to use Best Western hotels wherever possibly as I find the hotels usually suit us. Highly recommended

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Wonderful and thank you for such a positive review on us here at The Bentley Hotel . I will certainly pass on your compliments to all of the team and of course the chefs. We look forward to welcoming you back in February for a Spa weekend. Please remember to book any treatments you require in plenty of time as the therapists are extremely busy and Spa days are also very popular. I am sure you are aware that each Best Western Hotel you stay in is privately owned and our approach is a friendly family one. Its good to hear that they suit your needs and I hope you will be as happy on your next visit . We look forward to welcoming you back next year. Kindest regards and a very Happy Christmas Carole Wootton

"Good base to visit Lincoln and surrounds"

4
John H, Sudbury, United Kingdom 11/12/2017

We were visiting Lincoln for the Christmas Market and were early for check-in. Nevertheless our room was ready, we were offered a mince pie at reception and were also given an information pack with bus times into the city without having to ask. Our room was on the ground floor, it was spacious and had all the facilities we wanted including tea & coffee with biscuits, hair dryer, flat screen TV and safe. The bed was comfortable and we could have requested different pillows from a choice of three types. The leisure club has a large pool with a small jacuzzi plus sauna and steam room, although there was only a small area for relaxation which would not be any good if the pool became busy. Changing rooms are good with key lockable lockers (you are given the key), three showers but no swimsuit dryer. We didn't reserve for dinner as we thought we may stay longer in the city, so by the time we got around to it, the resaurant was full until 9pm. We therefore ate in the bar which offered the usual sandwich, salad or burger menu. The bar has comfortable seating and free wi-fi throughout the hotel means one can while away the hours with a drink and a surf, should you be so inclined. Our bar meal was served in good time despite the kitchen being very busy with restaurant diners, however, it lacked a couple of items. The burger was supposed to come with coleslaw, and the Cheese salad lacked both the coleslaw and the bread roll advertised on the menu. We had to ask for these items and received the bread roll, however, there was no coleslaw available and we were offered £1 discount per meal. I have to say I was a little disappointed with the burger which had no relish or salad, although it was well cooked. We did pay for breakfast which was excellent and well worth the £8.00 per person. Buses into Lincoln go from a stop which is just a five minute walk away through Pennell's Garden Centre car park. Buses are every twenty minutes although the last return bus is 6pm so if you wish to return later you can either take a different bus most of the way and have a 2 mile walk, or take a taxi. The bus takes around 35 minutes.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your kind review on us. I am pleased you enjoyed your stay and made full use of our leisure facilities. I must apologise for the lack of coleslaw with your burger I have asked in the kitchen and reprimanded a chef for forgetting to make sure the burger came out complete with the added relish. I hope you enjoyed all the Christmas market had to offer and hope you will make a return visit to our lovely city Kind regards Merry Christmas Carole Wootton

"Great Hotel"

5
User 10/12/2017

We stayed at the hotel as we were visiting the Christmas markets in lincoln. The hotel is easy to find and get in and out of lincoln. It's not the most picturesque location, as it's next to a main road and opposite macdonalds, but once inside the hotel, you wouldn't know. The service was second to none. Staff went out of their way to make you feel welcome and cared for - the reception team, the restaurant and the room service staff were lovely. The rooms were spacious, clean and comfortable. We had a lovely swim in the pool which we had to ourselves, followed by a delicious breakfast for only £8 extra. Would thoroughly recommend and we will return.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you from the bottom of our hearts . What an amazing review you have given us. Everyone here will be so happy to read your comments another happy customer ,and that is all we require. I hope you will visit Lincoln again and stay with us . Merry Christmas Kindest regards Carole Wootton

"Recent stay for Christmas Market"

5
Frank H, Derbyshire, United Kingdom 09/12/2017

This hotel is fantastic in delivering an excellent product. All the people are professional, go the extra mile to produce customer service and the quality of the food and service is also first class. We always stay here when vising the City and highly recommend it our friends and family. We have already booked again for the same period next year. Thank you again to all the staff of the Bentley Hotel Lincoln.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What can I say but a big thank you for your very kind words on us all here at the Bentley. If only all our customers were as happy as you are then we also would be happy. We look forward to greeting you again next year. Kindest regards and a Very Happy Christmas Carole Wootton

"Sunday sparkle!!"

5
hockey098, Stourbridge, United Kingdom 06/12/2017

stayed here on a Sunday spa break. Wonderful welcoming staff. Room spacious, warm, spotless, lovely towels and bedding. Attentive staff in the bar and restaurant. Food was excellent. Spa facilities included spacious pool, steam room, sauna, Jacuzzi pool and heated pool side beds.(sadly one was broken!!).Hotel is on a busy road, but we did not hear any traffic noise. Could not fault.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Wonderful . A review such as yours brings smiles to our faces . Please return very soon Happy Christmas Carole Wootton

"recommended ! great place for a lincoln stay."

5
257SharonH, North West England, United Kingdom 01/12/2017

Wonderful, I'd go here again. Located just outside Lincoln but within easy reach of the city and facilities. This hotel has a spa, and swimming pool/Jacuzzi and exceeded our expectations. Lovely food and welcoming staff, really enjoyed the meal and the atmosphere, lighting in the hotel. Modern hotel and great facilities. Staff were very pleasant even though there was an issue with the booking on arrival, details had been missed off but they accommodated us without a problem, lovely receptionist.

"Christmas Carvery"

5
Kevin F, Lincoln, United Kingdom 01/12/2017

We had the Christmas Carvery as part of a group. Compared to previous visits we were disappointed with the choice of meat, Beef or Pork. No sign of Turkey, considering it was the Christmas Carvery. The food although enjoyable, was only 'so so' and nowhere near as good as when we first ate here a few years ago. We waited an hour beyond when we expected to eat with no apparent reason. I doubt if we will return

"Over night stay"

5
Karen I, Sheffield, United Kingdom 27/11/2017

We stayed at the Bentley hotel overnight, whilst attending a function near by. The room was lovely, comfortable bed, lovely and warm, as it was freezing outside. Bathroom had a shower over the bath, and lovely soft towels. The reception staff were very helpful, friendly and polite, nothing was too much trouble. Location was easily accessible and easy to find, plenty of car parking spaces too.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us how kind. I'm pleased we came up to your standards and you were happy with yourstay . I hope we will see you again in the future Kindest regards Carole Wootton

"Thoroughly enjoyable weekend"

5
robanne24, Alicante, Spain 26/11/2017

We have just arrived home after a lovely weekend at this hotel. Staff were friendly and professional, especially Rachel in the restaurant. The facilities were great, particularly the very decent-sized swimming pool. It made a pleasant change from some of the weird shaped pools at other hotels where swimming is virtually impossible. The quality of the food in the restaurant was excellent-it is not cheap by any means-but it was beautifully cooked and presented and well worth the cost. The chef was flexible in tweaking a dish on the menu to my particular liking. Breakfast was also good for a very reasonable price. The room was cosy with all the necessary amenities and the bed was particularly comfortable. In spite of there being three large functions on in the hotel, we were not disturbed by any noise.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review of us . You seem happy with everything you experienced and that makes us happy too . Chef will have read your report on his food and on his behalf I would like to thank you as all the chefs take great care in presenting the food and it boosts their morale when they receive compliments such as yours . I hope you will return for another relaxing weekend in the future. We all wish you a Happy Christmas Kind regards Carole Wootton

"1st Wedding Anniversary"

5
AJLofts, Immingham, United Kingdom 14/11/2017

We stayed at The Bentley as it is a place we have stayed many times before and were yet to be anything but impressed. The facilities were absolutely faultless as usual and the staff couldn't be anymore helpful if they tried. The room was the usual standard, brilliant. I'd definitely recommend the breakfast! Everything you could want and if you just ask, they'll make sure they provide anything that's not “as standard.” All round brilliant experience and we will definitely be returning again.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much .Returning customer comments such as yours are a delight to us all .I hope you will return for many more years and we hope you will always be as happy with us as you are today Kindest regards Carole Wootton

"Full marks in every aspect. Fantastic!"

5
missacorah, Peterborough, England 13/11/2017

Stayed for 1 night and nothing was too much trouble. Every single staff member we came across greeted us or helped us if requested. Room was luxurious and the beds were some of the best ive ever tried. Wow! Spotlessly clean throughout. Staff also liased with staff at the Spa on our behalf which was very helpful. Breakfast next day was full English and again delicious. Highly recommended.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you ,Wow what a recommendation You make us so happy everyone here tries so hard to make you the customer comfortable and relaxed . I'm so happy it worked for you it means so much to us . Our warmest regards Carole Wootton

"Weeklong Course"

5
daistone, Preston, United Kingdom 12/11/2017

The hotel is well presented, set back off the main road. It has a nice feel to it, nice staff and decent well laidout rooms. It has gym, spa and a swiming pool( not big enough for serious laps). The bar it has has a good choice with very friendly staff. The restaurant has a good bill of fare, but in my humblre opinion is slightly expensive; the food however is excellent. The only slight dificulty is that the wifi in my room, 106, semed to be in a deadspot; I did speak to a young lady on the front desk who said she would look into it. The hotel was full otherwise I could have been moved.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive review on your week long stay with us whilst on a course ..We will look into the WiFi for the room you stayed in and thank you for pointing it out to us .I am pleased you enjoyed the food in the restaurant and I hope you will have the opportunity to stay with us again Best Wishes Carole Wootton

"Returning Guest"

5
wendycX989LF, lincolnshire, United Kingdom 11/11/2017

I have stayed at this hotel on numerous occasions and have always received excellent service, nothing is too much trouble. The rooms are always clean and well serviced and are also spacious. The Spa and leisure facilities are an added bonus and make my stay that bit more enjoyable and relaxing. The hotel restaurant serves a variety of quality meals to suit all tastes and the room service menu is also very tasty. The location of the hotel is ideal in my opinion, close enough to the city to drive to, with excellent shopping. Also I always enjoy a walk across to 'Pennells' garden centre which is situated right next door to the hotel and has an extensive range of gifts, clothing,plus farm shop and café. No doubt I will return again soon!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us what can I say .? You warm all our hearts with your kind words I only wish all our customers were as satisfied as you were . I will pass on your comments to all the team . Kindest regards Carole Wootton

"WISH WE COULD GIVE IT 6 STARS"

5
barbaravinger, Nottingham, United Kingdom 31/10/2017

We run a nationwide charity and we visit up and down the country. This is our favourite hotel of all. It is CLEAN, the staff we have met have always been POLITE AND PROFESSIONAL. The rooms have everything we need and we just come here to chill out. The pool is great - never seems too hot or too cold and the security at this hotel is top notch. You never notice any but I'm SURE its there. As I'm also sure there was NONE at another Best Western hotel in Lancashire we stayed in this summer - drunks in the corridors ALL NIGHT. Not at the Bentley you get a lovely night's sleep. Your get a great night's sleep here in a comfortable and clean bed with a good breakfast - WHATS NOT TO LIKE. See you again soon.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely review. Comments such as yours encourage all our team and give them the confidence they deserve. I am so pleased you can chill out in your time here and I hope you will always find us polite and professional. We look forward in welcoming you back . See you soon Kindest regards and gratitude Carole Wootton

"It's worth remembering that ...."

2
Visionary321, London, United Kingdom 27/10/2017

For the money there are far better hotels on offer in lincoln .... it's not central .. it's very old fashioned ... it desperately needs updating, staff are ok, but not "stand out" the place just feels like it's owned by someone who doesn't care... staffed by people that don't really care.... and continues in business despite/ not because of ....the people ... I would not stay here again ... Not nice at all... Visionary

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
I read your remarks with interest visionary32 . I'm so sorry we are not central ,(funny comment) I am the owner ! How do you actually know whether I care or nor? I care so much the hotel and everyone in it is my life, my hobby ,and has my heart .I worry every day & every night. I know for a fact my staff also care therefore I find all your remarks so unkind . Quite frankly I would not want you stay here ever again .Off you go and find something positive to say & do somewhere else . You anonymous people don't deserve the attention you are given .why not say it to a managers face or better still mine ! Carole Wootton

"A very good hotel indeed"

5
fmc999, Sleaford, United Kingdom 27/10/2017

I have stayed here several times in recent weeks and have been very impressed. In particular, the staff here are brilliant - always cheerful and willing to help. The pool, spa and gym are well equipped and the food is hearty. Bedrooms are comfortable- but I would recommend a room which is not on the road side as they are a bit noisier. One other positive thing is that although this hotel does cater for many functions, it's layout means that bedrooms are not really affected by noise, which is a real plus if you are not involved in the festivities! I would not hesitate to recommend this Hotel.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you, thank you, thank you for such a lovely review especially as you have stayed here several times in the last few weeks and all has been to your satisfaction. Everyone will be so happy to see your positive report as they reall do their best to assure you are comfortable and happy. Once again thank you for your recommendation Best wishes

"Rude staff"

3
User 26/10/2017

It was our first stop in our journey from France in UK after 12h drive we decided to stop on Bentley hotel for the night. Booking the room and checking went very smooth. Room was in very decent and comfortable size, bathroom was clean and we would rate this part of hotel very well. Our disappointment is based on rude and not helpful nightshift staff. We have politely asked to be served in a bar and felt ignored. Basically we stood in a bar for 20min while staff was chatting at reception despite knowing we already asked twice to be served. When eventually we got served 20min later (the bar was empty) 2 staff members came in and midst of argument one of them ignored us as we stood in a bar, she went straight to poor herself a double Jack Daniels and said "I'm not serving them, it's not my job" and walked of with a drink for herself. After long wait there wasn't a sigh of apology and we were told that bar is getting closed at 11pm. To our surprise while we were still enjoying interesting conversation in a bar area after midnight it appeared that another guest got served without any hassle. We felt like second class citizens and we won't be back !!!!!!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very positive comments on the hotel appointments I am so very sorry that you feel you were treated badly . I quite agree with you I am appalled at some members of my staff for ignoring you . As for the young lady who said she wasn't serving you I feel ashamed as all the staff know my feelings on customer service and she of all people should have known better and will be severely reprimanded .The reason she helped herself to a drink is because that day we were awarded 4* from the AA and I offered every staff member a free drink for working so hard to obtain the extra *. What a pity some members of staff did not fulfill their obligations on that evening .As for the evening staff Iam disgusted that you had to wait to be served . Once again they will be reprimanded .My sincere apologies for your wait and thank you very much for letting me know . I hope You can forgive our slip up on this occasion I feel so very strongly about this and wish you a very comfortable onward journey . Kindest regards Carole Wootton

"It didn't reach my expectations"

3
Mediumdeacon, London, United Kingdom 24/10/2017

My husband booked a surprise birthday weekend here for me as he knew I had said how lovely it was here as I have worked here in the past, so he took the leap of faith and booked it up for us for a couple of days , when we got there lady at the reception tried to charge an extra £29 on top of our stay as it was a busy weekend so it will be extra my husband went I don't think so ,I wasn't told when I booked up she quickly rectified the bill for us , When we got into the room it was clean and tidy but the bed was so uncomfortable it gave both myself and my husband a bad back and we didn't sleep very well at all , as a double room we should of had 2 of everything we didn't there was only one bath towel one bath rope so we had to ask for more. The shower wasn't easy to turn off it was stiff there was no fan in the bathroom so everything got steamed up there was a wire showing on the heater in the bathroom. There was no WiFi in the room most places these days give it to you for free . The first day we went down for breakfast we waited for a good 5 minutes someone looked at us about 3xs before we was seated the food was ok .

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . If you worked here previously why don't you say who you are ?if things are not correct in a room then ring down or come to the reception where any problem will be rectified don't wait until you've left . If as you say you have worked here previously you should know that. WIFI IS FREE EVERWHERE YOU JUST HAVE TO ASK FOR THE PASSWORD! I have nothing else to say except glad the food was OK I find this a rather odd review from a previous employee Carole Wootton

"Afternoon Tea."

4
User 24/10/2017

My daughter in law was having a suprise baby shower. Because of the amount of ladies we had our Afternoon tea in 1 of the meeting rooms. It was just that a meeting room very sparse. My daughter in laws friends put up bunting and balloon. The room was very clean The staff had brought water jugs and glasses in time for are arrival. I table was set up for the presents and 1 for the cake. I think there was more turned up so the Staff brought out more cups and glasses. The staff where great and very helpful. The afternoon tea was set out so nice with a big selection of sandwiches and cakes. Everything was fresh. It was a brilliant afternoon. I don't have any complaints about anything. I would recommend this Hotel for afternoon tea.

"Hotel from the 80s"

2
User 23/10/2017

It is in desperate need of a makeover. The style of the hotel is most certainly from the 80s and the disappointing thing is nothing has been updated since it seems. Very drab and old fashioned. Breakfast was great though! A good old English breakfast never goes out of fashion!

"A real change from the chains!"

5
Zoe N, Laugharne, United Kingdom 19/10/2017

We stayed here overnight for a family event in Lincoln. Brilliant accessible room, decor's a little dated, but more comfortable than most hotel rooms. Restaurant is really stand out, we had the evening meal and breakfast. Original menu and really tasty if slightly highly priced food - though what's with all the mushrooms?! Breakfast was brilliant, good choice and freshly cooked. We got our overnight stay with breakfast for a really reasonable price and will be using The Bentley as our first choice Lincoln Hotel in future. Good location and staff were lovely too.

"Great Spa, Nice Hotel"

5
User 18/10/2017

Really surprised this is a 3 star, in a great location, Mcdonalds opposite and just off the main road, the spa is the best thing about it, cheap treatments, was a really nice experience defo a must and a good value for money, the leisure club has a sauna, steam room, swimming pool and jacuzzi all were of a great standard and helped relax before a work meeting the next morning. The room itself was a off a good standard, good heating/ac unit but it was a bit noisy, shower could have had a bit more pressure but that is me being very particular - pillows were of varying nature soft, orthapedic etc Reception were friendly and willing to help.

"Great spa, nice hotel"

4
User 17/10/2017

Positives - Very good swimming pool and jacuzzi, steam room and sauna, great value for the price of the trip. Hotel is clean and the room was large and comfortable. Good location off the main road but was quiet. Negatives - The fire alarm went off at 5am. We were told that someone had been smoking in a room, but we know the alarm had been tested twice the evening before so we think it could be related to that. Phone signal is a bit patchy and there was no obvious WiFi.

"Pamper"

5
Nicola W, Hibaldstow, England, United Kingdom 16/10/2017

Had a great long weekend here. The staff were all lovely and could not have been more helpful. Our room was perfect for what we needed. The spa was the best part and our treatments were amazing. Hope to come back.

"Perfect weekend Spa break"

5
Dee f, Hibaldstow, United Kingdom 15/10/2017

Just stayed for a relaxing weekend Spa break All facilities and room were perfect and immaculate everywhere! Genuine dedicated staff throughout our stay and very caring and conscientious, always ready to help and check everything's ok. Food in restaurants excellent too, definitely recommended any Spa treatments are a must!! Very thorough treatments and never felt rushed, treatments fully explained and very tranquil relaxing facilities, the only niggle was no direct access through the hotel into the Spa so didn't feel we could go for treatments in bathrobes provided in the rooms but the entrance is directly outside the main door for those Wahoo feel they can do this. So Well done Bentley Hotel we had a great stay and will return

"Abusive client"

5
ron2372016, Glasgow, United Kingdom 07/10/2017

This is an excellent hotel with excellent staff. During my most recent stay I arrived for breakfast at 9:20 the restaurant was empty and was served promptly with fresh cooked warm food. A gentleman arrived at 9:35, 5 minutes after offical end of breakfast period was treated with same pleasent manner he tried to dit at largest table in the empty room which quite obviously had been set for lunch. The server very politely asked if he could sit at another table adjacent to this he did so with very bad grace and a lot disgraceful mutterings. He was served promptly with fresh cooked food as I was. When I arrived at checkout he was being abusive to receptionist and threatening her with poor review on TripAdvisor until she made some adjustment to his bill. The point is when reading poor reviews bare in mind that sometimes irrespective of comments made there are people who use this app just to be negative with no good cause.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your very kind review on us. It is refreshing for us to read such positive comments from you the customer who has overheard a disgruntled client being abusive to a member of staff with threatening behaviour through no fault of any member of staff.. Unfortunately this happens quite often which makes their job very difficult . I was brought up in the hotel trade and I am very proud To be a hotelier, but some customers these days are a very different breed from how they used to be .Your comments are greatly appreciated and hopefully customers may learn from them . We look forward to welcoming you back and hope you will always be so satisfied. Many thanks again Kindest regards Carole Wootton

"Hospitable"

5
donnabF2140RH, Lincoln, United Kingdom 02/10/2017

Had a meal in the restaurant as had family staying at the hotel overnight. Staff were exceptionally friendly so tried the restaurant. Good choice of food which was delivered quickly with very helpful and chatty staff. Family said the room was beautiful and clean and chose to stay there whenever visiting Lincoln .food was exceptional

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive review on us . Our chefs will be delighted that you found the food to be exceptional . We look forward to welcoming your family back as often as they can possibly return . Kindest regards Carole Wootton

"Learning & Development evening"

5
User 02/10/2017

Smith & Nephew held a learning and development evening here. The food was exceptional at the end of the evening and nothing was too much trouble for the staff. The venue itself was smart and appropriate for the type of session being presented.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review . Our whole team will be so happy to hear of your positive comments . We hope you will soon return for another development meeting we will look forward to welcoming you back Kindest regards Carole Wootton

"Lovely hotel, great location, weak wifi"

4
MarcusHurley, Bristol, United Kingdom 30/09/2017

The hotel is about 10 mins from the centre of Lincoln and has a good sized car park. Check in was friendly and we had a good sized room with plenty of spare power sockets and desk space. We ate in Lincoln itself but the hotel menu seemed pretty good with some nice options. Despite its lication next to a main road our room was actually quiet and we slept well. There is a reasonable gym with a variety of equipment but it doesn't open until 7 which limits the time you can spend there before work! Wifi was not very good here - my connection often timed out as though the bandwidth was just too limited. Breakfast was excellent, plenty of choice and nice food.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us . I am so pleased you enjoyed your stay . The wifi can be a little hesitant when the hotel is fully booked as everyone seems to use it at the same time . We actually have 90 gb for the guests ,and 10gb for the office.we have limited each user to 5 mb per user this is 5 up and 5 down on bt net fibre optic. This is the only fair way for all our guests. I hope this clarifies your concern. We look forward to welcoming you back . Kind regards Carole Wootton

"Short but most enjoyable stay"

5
JonP1013, Solihull, United Kingdom 30/09/2017

Only spent 1 night here on a business trip but would stop here again. Hotel has a very homely feel and the staff where all a pleasure to deal with. Plenty of facilities and a really nice clean room and hotel. Breakfast very good, nice food, plenty to choose from just wished I had time for a swim and to explore all the other facilities this hotel has to offer.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely report . I am delighted you enjoyed your stay with us and hope to see you again in the very near future Don't forget your swim wear and I hope you will have more time to use all our facilities. Best Wishes Carole Wootton

"Lovely Hotel"

5
Karyaneka, Peterborough UK 28/09/2017

Have really enjoyed reading the Manager's great responses to some reviews but I have nothing even remotely bad to say! Stayed for one night here and really enjoyed it, lovely clean smart room, very nice staff, great breakfast (the best poached eggs I've had in a long time), nice hot shower, no noise. I would thoroughly recommend this hotel. Can I get an amusing answer?!

"Mrs vena Brown"

5
vena B, South Lanarkshire, United Kingdom 26/09/2017

We stayed in this lovely hotel over the September weekend ,it was beautiful and spotlessly clean ,bed were extremely comfortable and rooms very spacious .we had a lovely breakfast each morning which was included in the price ,also swimming pool and gym with free parking .All for 107 for 2 nights B/B .The drinks at the bar were a bit expensive .Its a twenty minute drive to the beautiful town of Lincolne ,well worth a visit to this lovely town .we would recommend it for sure .in the other hand our friends were in room 205 and didn't have the same quality of sleep due to the very busy trafic .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Dear Mrs Vera Brown Thank you for your great review on us . I am so happy you enjoyed your stay and took advantage of all our facilities .So pleasing to know when we have such happy customers. One hint is if you are a light sleeper as your friends were ask for a room on the back of the building. Best Wishes and I hope you will revisit us again Carole Wootton

"A pleasant surprise "

5
Fiona W, Cardiff, Wales, United Kingdom 20/09/2017

Well glad I arrived a bit earlier than colleagues so great opportunity to make use of the gym and pool. Luckily they sold swim suits as I forgot mine, the pool was great a good size and a great steam room too. The room was spacious and clean, bed comfortable and room quiet... a bath and shower overhead, so a nice option... the bar was comfortable and a good menu with enough choices for everyone. Restaurant looked good, a bit pricier too but more upmarket options. I had half rack ribs , wedges and coleslaw. Very good! Colleagues had scampi- great! Jacket potato with tuna and salad- good... I will definitely come back if i need to visit Lincoln again. The staff were fabulous!!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us . Your compliments re the staff and food are a pleasure to read, this will have given their morale a large boost . They all do their best and it's good to receive such a positive review . Once again many thanks and please visit Lincoln and us again Kindest regards Carole Wootton

"A vacuous relic."

2
User 19/09/2017

The very worst thing about this hotel is, unfortunately, something over which they have no control; the noise from the road at the back of the hotel. It really is loud. If you are a light sleeper then you should definitely consider staying elsewhere or, at the very least, ask for a room away from the road. Onto the things over which they do have control. The cleanliness and general maintenance is poor. My room has cobwebs, a dirty bathroom, curtains that are hanging off the hooks, frayed linen, I could go on. There is certainly no attention to detail. There is a general lack of enthusiasm and an air of malaise around the place. Saying that, the staff have all been mechanically friendly. Apart from overhearing a conversation conducted at reception regarding a staff issue, I haven't any reason to complain. It feels like the bare minimum has been spent on the property over the past twenty years. I believe that this hotel was perhaps above average 25 years ago. Unfortunately, standards change and improve and this hotel has been left standing and stranded.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you For your review on us .I am so sorry & flabbergasted that you found your room to have cobwebs and a dirty bathroom . This is indeed not good enough . However an explanation on dirty bathroom would have been helpful as every bathroom floor has been re tiled in the last 3 months .Our reputation for cleanliness is usually excellent. Our staff are not in the least bit mechanical and above all are extremely friendly and as they cannot answer for themselves ,I will ! I find that remark out of order and extremely rude ,they are a great team and do their very best to ensure all customers are happyAs for laundry you could be right we are having to change our supplier as some linens are not up to our standard and are rejected yours must have slipped through the net . As for age the hotel is only 18 yrs old and we remain traditional we have furniture and not shelves . We will not change our outlook and refurbishment is ongoing continually . Everyone has their own opinion on decor obviously yours differs from ours . Once again apologies if you didn't like us . We can only do our best . Pity you didn't tell us at the time. Sincerely Carole Wootton

"Not as good as I expected "

3
Dave P, Leigh, United Kingdom 18/09/2017

This hotel was ok, but just ok. The walls are very thin and I could hear my neighbours have a domestic during the evening. I was woken by the traffic noise at 7am. I was given the wi-fi details but I was unable to log on in my room on either my phone or tablet. Not good when you need to do some work. Breakfast was fine with a reasonable choice. Staff were pleasant enough at reception and at breakfast. I was a little surprised when the lady at check in before me asked for a dinner reservation to be told the restaurant was closed but they could do a sandwich. Not ideal after a long day travelling, particularly as it was only 8.40pm.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . I cannot imagine why you were told the restaurant was closed at 8.40pm.I will certainly investigate. I am very sorry this happened. On a Sunday it is closed at 9pm .Every other day it is open until 9.30pm . I am sorry the neighbours were having a domestic but people shout when angry and we cannot do anything about it. Happy you enjoyed your breakfast I hope you may stay again and have your confidence restored in us. Kind regards Carole Wootton

"Disappointing"

2
Ben K, Matlock, England, United Kingdom 17/09/2017

Like most hotels in England you don't really get what you pay for. This place was definitely one of the more disappointing places. When we first arrived the woman on the desk was very un helpful and did not give us any of the usual information you require. The room was ok but out dated like most places the bathroom was really outdated and dirty. We had a meal in the restaurant which was ok but seriously not worth the money I would recommend eating any were else as nothing special. Spa had good facility's but again the staff member was just rude and un helpful. Some staff were better than others but me and my wife have said we just believe in any hotel if your not other the age of 40 your just un welcome and treated like a lower class citizen. Stay if nothing else is available but don't expect anything special. And if your in your 20s I'm sure you know it's hard to find any were that will show you respect.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments . I am sad that you feel that you have to be over 40 to obtain respect in any hotel .This is simply untrue .I have been a hotelier for many years and can assure you that I know many other hoteliers and I honestly think your comment is out of place as most of us don't care what age a customer is ,they are all treated the same. Our staff here are renowned for their friendliness and care and I am sorry you thought otherwise and I know that we would not have treated you as lower class citizens .We have many younger customers who love to return here . I would just like to point out that we are always here in person to listen to any customers grievances and rectify them immediately. What a pity some customers don't have the courage to have a face to face discussion. Perhaps as you feel this way it may be better for you not to stay in hotels until you reach the allotted age of 40 as you suggest, then all will be well. Sincerely Carole Wootton

"Acceptable place to stay"

4
BandK01, Lowestoft, United Kingdom 14/09/2017

We stayed at this hotel for one night as a half way point to our final destination. It is a perfectly acceptable place to stay, our room was clean, spacious and comfortable and the gentleman on the reception desk was incredibly polite, efficient and helpful. We got a good night's sleep despite the fact that the hotel was buzzing with servicemen attending the air show at Scampton the next day. There was also some kind of party on but we heard nothing and everybody behaved themselves! The spa was very nice, kids have to be out by 6.00pm which gives adults three hours to themselves prior to closing time. It was a little tired but perfectly acceptable and there are two heated tiled beds in there which were an absolute bonus! Never tried one of those before and I almost had to be dragged off kicking and screaming - they are lush! We did not eat at the hotel - there is a well known food chain very close by and also a garage where you can buy alcohol for consumption in your room. There were a couple of minor things that the hotel could improve upon: Whilst check in was very efficient, check out was slow - there were staff in the back office but nobody on the front desk. A staff member saw us waiting, ignored us and then told another staff member there was somebody at the front desk - twice (not sure she heard him the first time). We had to ask for the Wi-Fi code - we realised we did not have this until we got upstairs to our room and when we tried ringing, there was no answer the first time.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive view on us ,it is much appreciated . The hotel was certainly busy that weekend and the service men were all pilots flying various air craft at the show and I agree they were well behaved and a pleasure to serve they drank in our bar and did not venture out to the garage to buy alcohol to consume in their room. I am sorry check out was a little slow this sometimes happens when every one arrives at the desk at the same time I must apologise if you were kept waiting. I too love the hot beds but seldom find time to lie on them but a definite must. Thank you once again and I hope you will stay with us another time. Kind regards Carole Wootton

"Weekend break"

5
alan v, canvey island 13/09/2017

We found the room was large,clean and the bed comfortable and quiet. My wife enjoyed the spa and the pool. We found the staff were helpful and friendly. The restaurant was good for our evening meals. We liked the quality of the food and could not fault the service. Will definitely use this hotel again when visiting Lincoln

"Could do better"

4
shroppiefly, England 11/09/2017

My wife and I have stayed numerous times over the last 12 months and have always been more than satisfied with all aspects. However having seen recent reviews commenting on the food I felt the need to review this particular service. 2 months ago i chose a Trifle as dessert,to say it was unedible would be kind.It was watery with a cream top that had stood for a while. I will eat anything so persevered and did not complain.Noting not to have it again. On our last visit I had Chicken with what was supposed to be a potato rostie,it tasted fishy and was nothing like a rostie,this time did complain. Next morning at breakfast some of the sausages appeared to be uncooked?and the bacon had parts that weren't cooked at all and were raw possibly contaminating the cooked bits. Again I didn't say anything,depends on one's mood I feel. Wanted to take this opportunity whilst not to criticise but to view as an observer because we do like staying and overall all other aspects are generally good. Would hate to see more critical reviews based on food which is a main aspect of any hotel stay,but management need to be aware of lack of standards in this area.And it is a 4star establishment.

"Avoid the Pernod flamed King Prawn Paelle"

2
PollyH123, hampshire, UK 05/09/2017

Before traveling I looked at the menu online and choose my main course the "Pernod flamed King Prawn Paelle with saffron rice, Spanish onion, garlic,red pepper, peas & Tomato", imagine my surprise when a received a dish with pale yellow rice mixed with peas, topped with some large tasty prawns and 2 king prawns in their shells. The rice was "watery" and had no taste, one of the king prawns in the shells was tough (over cooked) whilst the other was a little better. I explained the situation to the waitress during the meal and eventually asked for some vegetables as the rice was not edible and I left it. As I had eaten the prawns (I was hungry) I was charged about a third of the price for the meal. The rest of the party were happy with their dishes, so I suspect I was unlucky, however the dish I received was not a Paelle by any stretch of the imagination. On the positive side they made a lovely omelette for breakfast.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . I am so sorry your meal was not up to standard the chef will be informed. I am pleased the rest of your party were happy with their meals and delighted you enjoyed your omelette for breakfast . I hope to see you all again soon.Best wishes Carole Wootton

"Bar Meal Failure"

2
David S, Lincoln, United Kingdom 04/09/2017

I visit this hotel frequently and popped in with 2 others for a Bar Meal the other night. The menu is not extensive but should have something that would appeal to most palates. I opted for the Beefburger and on first look it looked very nice but on biting into it it was apparent that the meat was still raw as it was red and oozing blood. The serving lady present agreed that it was inedible and took it back to the Chef who prepared me a fresh meal. However, by this time 20 minutes had passed and my two fellow diners had already long finished their repasts and were ready to make the move onwards. The second burger was indeed better but the chips were not (advertised as double cooked) and they tasted dry and stale (the others in my party also had this comment about their fries). One of those who accompanied me had the 'Pie of the Day - Sausage and Onion'' which was very dry with no gravy or indeed evidence of onions! I don't think we will be rushing back for a bar meal in the future.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to review us. I have looked into your comments very thoroughly and the chef who cooked the burger has been severely reprimanded & to say I'm furious would be tame . I would like you to return to us make yourself known and I personally would like to offer you and your two friends a bar meal free of charge . I am sure we can regain your confidence in us as I noticed you have been many other times . What more can I say I'm truly sorry please if in future you have a complaint let us deal with it at the time and ask to see a manager who will do everything in their power to help avoid this situation. Best wishes Carole Wootton

"Nice Hotel"

4
ANDREW G, Dublin, Ireland 30/08/2017

Myself and my wife stayed at the hotel for 3 nights and found it to be very pleasant , the room was very clean and comfortable , no negative comments at all , the breakfast was very nice and a good selection was on offer .. the staff were very friendly with just on exception and that was the lady who was serving at the bar when we arrived , I found her manners to be shall we say a little lacking .. certanly some customer relatons training needed there , the rest of the staff were great . There is a pool and spa but we didnt get chance to use them ...all in all a great stay with no compaints and its a good place from which to see Lincoln and the sourrounding area .

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very positive review on us all barring one! We are all so pleased you enjoyed your three night stay and rest assured the bar person will be disciplined immediately. I hope we will see you again very soon Kindest regardsCarole Wootton

"Suitable for business overnight stay"

3
27love2travel27, London, United Kingdom 27/08/2017

I stayed here overnight for business and therefore didn't spend too much time in the hotel. The room was as expected from the hotel chain and was clean. Check in was quick and went smoothly. A fair bit of choice for breakfast. I would say this was very suitable for my needs of somewhere to stay locally but if I was in the area socially I may choose somewhere with a bit of character. Pleasant stay.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am pleased the hotel was as expected for your business trip. Thank you for your time in commenting on us. Kind regards Carole Wootton

"Run of the Mill"

3
JackdawsJ, Cotswolds, United Kingdom 21/08/2017

Stayed for one night , was told I had only booked for one person on arrival,and must pay £15 extra for husband. But on my booking.com app it said two. On getting room I had no bath which also was on my booking app, so asked to be moved. Room was ok, slept well. In morning was told breakfast wasn't included, so said I would pay extra, but on receiving bill, breakfast was included. Don't be frightened to question things, as several mistakes made in a one night stay, however hotel was pleasant enough.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .I must apologise for our oversight all rooms have baths excluding disabled rooms so a mistake was definitely made. When booking through any agents it can be very misleading .The rates look to be so different for so many types of rooms etc, It is often better to ring the hotel themselves and tell them exactly what is required. I am pleased you enjoyed your stay Kind regards Carole Wootton

"Birthday weekend"

4
ChickandNik, Isle of Sheppey, United Kingdom 20/08/2017

Booked for a two night stay for my partners birthday. Mainly because it had the spa attached. The hotel is a little dated but the staff are very friendly and engaging. The spa has a good selection of treatments available but the spa itself could do with some TLC. The food in the hotel restaurant was amazing and prices reasonable. The bar was on the small side and usually understaffed. Mainly the older generation staying here but lots of functions going on too like weddings, conferences etc. We probably wouldn't return and would try some where else for a spa treatments. Overall a pleasant stay.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments .I am pleased you enjoyed your stay with us . Chef will be delighted that you enjoyed all the meals you had with us . I hope you both enjoyed your partners birthday. Best Wishes Carole Wootton

"Passing though or rather up and back!"

5
alienpirate, Guildford, United Kingdom 17/08/2017

Excellent hotel, clean, tidy, friendly staff, Excellent breakfast. No individual wrapper bins on table - do wish all hotels had them saves them being scatter across the table at Breakfast. TV in the room was mounted flush to the wall but at 90 degrees to the bed so made difficult viewing (could have done with a pull out with rotation mount)

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us . I don't think I have ever seen wrapper bins on hotel tables but your comment is interesting so I will look into it .Many thanks and we hope to see you again very soon. Kind regards Carole Wootton

"Standards slipping a little for a Best Western plus..."

3
UKPeteGraham, York, United Kingdom 09/08/2017

I've been a visitor here many times in the past but things seem to be slipping a little as far as expectations are concerned. As per my review style: Check in: Pleasant as always. Unlike a lot of Best Westerns, there's no recognition of diamond loyalty which is a shame considering how frequently I stay with BW. Moving on to... The room: Again as per BW loyalty scheme, diamond members can expect an upgrade to a superior room to what was booked. On none of the last 3 occasions has that happened, and I did check both nights on availability on line - plenty left. Also as a reward member we've recently had things changed on the scheme, where we've lost out on a few benefits in place of recognition in other ways. The first time I visited, I was very kindly blessed with bottled water in my room, and a packet of very nice crisps. The second visit, I got that on just one of the nights. This particular visit I was blessed with nothing. In fact the complementary shower gels weren't even replaced (side note, I collect these and donate them to a local women's shelter, it's the very least I can do). Shame. The bed was the least comfortable I've had in the many rooms I've had at Bentley - room 117 - though decorating work had been going on previously so possibly a renovation is in progress. So, to dinner: By far the best part of the Bentley is the restaurant and bar. Service is impeccable, the staff (especially Rhona) are fabulous. Really genuinely lovely people, very friendly and can't do enough for their customers. Food, outstanding. Beer selection isn't bad considering the small size of the bar. Great spirits selection though! Card payment is accepted at the bar though there's a minimum charge, however if you ask for one beer to be left in the tap when ordering two, staff are usually able to accommodate that. If the rating was on the restaurant and bar only it'd be a 5 for sure. Spa: Haven't used this as yet but I'm told it's good. Perhaps if I go back. Check out: Very pleasant, helpful staff. Never had a problem with the bill, or spurious charges but then again the restaurant and bar are very careful when taking orders and processing them. May come back. Undecided as yet though.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . You certainly should receive the water and crisps ,but it is only on the arrival day as a diamond member. As for an upgrade you should always be able to have a superior room ,but only subject to availability on arrival. We have all pounced on the bed of room 117 and find it to be in excellent order. Yes we have been renewing flooring in bathrooms and bedrooms also paint work etc. As for the restaurant and bar I am so pleased you enjoy our food and service this makes our job so worthwhile. I do hope you will return and also make yourself known to us and we will do our very best to up grade you and give you all the usual diamond benefits that are possible. Many thanks for your business Best wishes Carole Wootton

"Cold breakfast"

3
Ann M, Hartlepool, United Kingdom 08/08/2017

The staff were very nice, but overpriced drinks, room broken tiles in bathroom, central heating cover broke. Breakfast cold, told staff but they did not seem bothered. Told reception on leaving, but all they said was sorry, no recompense. Had Lucy across the road it was great.

"No service"

2
DY-MysteryTaster, Stourbridge, United Kingdom 07/08/2017

When I booked in I was handed my room key and advised that I was booked in for bed and breakfast. All good so far. When I turned up for breakfast I was told that I didn't have have it included. No problem to sort out I thought which would have been the case except the receptionist decided that I need to be patronised about the fact that she hadn't been quite clear with me. All sorted and breakfast menu looked good. Ordered some poached eggs and toast and waited for them to arrive. Still no sign of them 15 minutes later I enquired how much longer they might be. Apparently they had been cooked, put out on the buffet and we're now being eaten by a fellow guest. No apology was forthcoming, nor an offer to prepare some more and so I left as I was short of time and went to Subway. When checking out the same receptionist asked if everything had been good with my stay. Listened to my feedback and handed me a bill including breakfast. Absolutely brilliant. For anyone not interested in service: the rooms are quite large and pleasant enough, if a little dated; pool looks nice; absolutely no mobile phone service in my room (Three or EE). I won't be rushing back...

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .Obviously it was all our fault , I am truly sorry that someone else took your eggs and of course the waitress should have apologised .It can be very difficult,as we try very hard to make sure every customer has freshly cooked eggs. I hope you managed to eat the rest of your breakfast. I am also sorry you cannot receive service on your phone ,unfortunately we cannot take the blame for that. Once again my sincere apologies re the eggs Sincerely Carole Wootton

"One night stay on business "

5
Lizzeh_92, Manchester, United Kingdom 02/08/2017

I haven't written a trip advisor review in ages but felt the Best Western Plus, North Hykeham deserved one. When staying in Lincoln I usually stop at the Premier Inn but thought I'd give here a go for a change and I was very impressed! It's very centrally located and easy to find which is always good after a long day. My room was a good size with a nice bathroom (complete with fluffy dressing gown) a really comfy bed and tea/coffee making facilities. I loved being able to use the very well equipped fitness centre which is free to use for guests and the swimming pool looked great although I didn't make use of it. The staff were friendly and helpful too. I didn't eat in the restaurant so can't comment but will definitely give it a try another time. Overall a relaxing stay and overall fab experience. I will look forward to staying again even if it will be on business!

"Large room and good value"

5
elegy, nelson 31/07/2017

The room was easily big enough to have fitted 2 large double beds, so very spacious. It was in very good condition. Staff were friendly and helpful, Breakfast was excellent with a wide choice of items and the sausages were exceptional.

"Welcoming hotel with excellent service"

5
User 30/07/2017

Had an overnight stay here to tie in with son playing a football tournament nearby. From arrival to leaving the staff and facilities were excellent, nothing was too much trouble, speedy service at reception, housekeeping and breakfast. Rest of family used pool and loved it, great choice at breakfast, room was large, excellent bunk beds in our family room and really comfortable double bed. Drove into Lincoln City Centre which took about 10 mins. Couldn't fault this hotel it really was just the job!

"Decent Hotel"

4
bethann12353, Huddersfield, United Kingdom 25/07/2017

The hotel was convenient as it was where I needed to be whilst I visited Lincoln. The hotel is welcoming, the rooms are nice and the swimming pool looks ok but didn't get chance to go for a swim. Just like any other hotel really.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . You may find this odd but after I read your last comment ,I actually laughed, I suppose you are right in a way, most hotels hopefully are very similar especially if you enjoy their facilities as you did ours . Kind regards Carole Wootton

"A good stop off on the way to East Anglia"

3
LindylooCleveland, Cleveland 24/07/2017

This was an acceptable one night stop over. There is a good sized swimming pool - changing rooms leave a bit to be desired however. Breakfast very good, evening meal served in the bar ordinary. Beds comfortable. Nothing to complain of but just average overall

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am pleased you found the hotel acceptable including comfortable beds ,very good breakfast, and ordinary food in the bar. Best Wishes Carole Wootton

"Bentley Hotel South Hykeham"

5
Bryan G, King's Lynn, United Kingdom 22/07/2017

Very handily placed to visit family outside of Lincoln. Booked here as my wife used the same hotel last year and she was right it is 5*. Initially booked through 3rd party but easier to book direct and they were very accommodating by email to change our original dates and give us the same room grade. On arrival very warmly welcomed and shown our room on ground floor and handy for leisure suite & restaurant/ bar. Our room (112) is disabled friendly with walk in shower and assisted toilet. The room twin beds very come with tv trouser press, kettle, safe and easy chairs The bar provides hot food and the breakfast bar very nice with hot & cold buffet service. There is a separate leisure facility provided for for guests including pool, jacuzzi, steam room & sauna. All excellent and clean Will definitely rate this Hotel to my family. .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for all your very positive comments on your stay with us . I read them with a smile on my face you make me very happy. You have described everything in such a lovely way ,it just leaves me to say please return very soon . Kindest regards Carole Wootton

"Good Hotel"

4
Rich12342014, Bebington, United Kingdom 18/07/2017

Stayed for a two night break and overall found the hotel to be good. Clean room with comfy bed and was well equipped. The TV signal on the in room tv wasn't the best as it kept dropping for a few seconds even but this didn't detract from our stay. Staff were friendly and the location for Lincoln and the surrounding area is good. Didn't eat in the onsite restaurant.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review . I am pleased you had a good weekend with us . I hope next time you will enjoy the leisure club and perhaps have a evening meal with us. Kind regards Carole Wootton

"Lovely hotel"

5
User 17/07/2017

I got married here on 8th aug 2015 and it was perfect,giavarni was our wedding co ordinator and he was fab...So helpful and new exactly what to do.food was amazing,beds so comfortable to.we came for our first year anniversary last year and had a comfortable stay enjoying the pool and the yummy breakfast.deffinitly going to come this year to with hubby.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review re your wedding and your anniversary . We hope to welcome you for your second anniversary in August ,and for many years to come Kindest regards Carole Wootton

"Good location"

4
brianbT2758PS, San Francisco, California 10/07/2017

Good hotel good spa facility would recommend Little bit dated in rooms but overall pleased with the hotel The wedding guest occupied the whole of the reception area making it difficult for incoming and outgoing guest to function

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review. I am so pleased you enjoyed your stay with us .I will pass on your kind words to the Spa .When we host a large wedding the guests do seem to congregate in the foyer although they have their own bar and suites but we find it difficult to ask them to move on. I hope they did not inconvenience you. Kind regards Carole Wootton

"Efficient and pleasant staff"

5
Kate W, Diss, United Kingdom 04/07/2017

We stayed in an Executive double on the second floor. Room was large and well equipped with fast wifi. Easy access via lift from reception area. Buffet Breakfast was delicious and the staff excellent. I must say the service was paralysing as soon as we finished one element it was speedily whisked away which made us feel a little rushed. After a day at a quilting workshop we decided to head for the bar for a refreshing drink and Danish pastry. I asked for a elderflower presse. The Barman was mortified when he could find anything and even went out of his way to search the cellar. We felt very valued and throughly enjoyed our Danish pastries. Checking in and out was quick friendly and efficient. Large car park with easy access was excellent. We will definitely return. Thank you to all concerned.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review on us all here at The Bentley Hotel . We are all delighted that you enjoyed your time with us and hope we will see you again in the future. Kindest regards Carole Wootton

"An overall great experience"

5
Karen V, Fleetwood, England, United Kingdom 03/07/2017

Stayed here for two nights with my husband, the room was well appointed spacious and spotlessly clean. The staff friendly and efficient nothing to much trouble, breakfast was lovely buffet style just what we needed. The spa and pool clean, well presented and had everything you could want. Overall value for money a great experience will definatley use again

"Good Base for Touring"

4
cefyngrafton, Whalley, United Kingdom 30/06/2017

We chose to stay at this hotel from its location - just out of town. This proved to be a good choice with free and ample car parking and a couple of budget pub-meal outlets very close by. Our room was spacious and well appointed with the usually expected extras including kettle, hair dryer etc. Wifi was readily available throughout and we achieved a fair download speed on browsing and emails. Our package did not include breakfast - note that this is often the case when booking through one of the online booking agencies. This though was not a grave concern as the garden centre adjacent to the hotel does a fabulous breakfast at a fraction of the price. We used the local bus service into Lincoln a couple of times and this proved to be a good move - no concerns about parking and the bus leaves from just outside on the main road at a cost of £2.30 each. My wife did try and use the spa facility without booking though they were fully booked - so take note if you wish to use these facilities. The pool was very good. Staff were helpful and very professional and we would not hesitate to stay again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us . It was good to hear you enjoyed your stay and you would return . The Spa does become very busy and guests should always book before arrival to ensure a treatment. I'm sorry the company you booked through did not include your breakfast. I can assure you the all in price would compare very favourably to the garden centre. I must also point out that if you telephone the hotel direct to book a room you will never pay more and we offer many deals not open to public display. You have the added opportunity to actually speak to someone in reservations who are a great asset to your needs . I hope we will see you again very soon Kindest regards Carole Wootton .

"Social Function "

5
jep252, Shrewsbury, United Kingdom 24/06/2017

We recently stayed in room 113 and found both the staff and the facilities were excellent. A minor hiccup on checking in but soon sorted out by a charming young lady. The Restaurant also provided a good choice of meals at a good price. The mitred was very helpful as well and all the staff in the bar and restaurant were all very friendly.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely review of us all here at the Bentley. Chef is delighted that you enjoyed your meal . Our aim is to please, unfortunately not everyone is as happy as you .It certainly boosts all morale when we learn we have made a customer as happy as you were. We hope you will return again very soon Kindest regards Carole Wootton

"Lunch"

2
User 22/06/2017

My Mother and I called in for lunch on wed 21st June. We walked into the foyer and there were 2 people behind the reception desk. No attempt was made to greet us until i purposely made eye contact and i said' Hello' to which i received a 'Hello' back ...that was it. In a hotel i would have expected someone to ask if we were ok or could they help..but no..nothing. Good start. We wandered through to look for somewhere to eat. We could smell stale chip fat so knew we must be heading in the right direction. On entry to the 'Martini Bar' we asked if we could buy light lunch, we were given the menu. We went up to order a beef sandwich and fish bits and chips. A very strange thing happened then. We were asked to sign for our order even though we were all alone in the place ! The bar person told us that we had to sign for our order just in case we left without paying as then the monies would be taken out of his wages. The food came and the sandwich was really lovely, fresh soft bread and lovely beef. The fish bits were also nice, so no complaints about the food - good job really as nobody came to ask if it was ok! Wouldn't rush back as i felt like i smelt like an old chip pan on leaving due to the aroma of the place. I also feel the way we were asked to sign for food was more like say - actually we don't trust our customers. There's little wonder that the place is deserted.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review. Chef will be very pleased to hear how much you enjoyed your meal. We will speak to the bar person in question re signing for your food he made a mistake as he is still in training. As for the aroma ,I'm sorry I've no idea how that happened this is the first complaint of that kind we have ever had ,I can only apologise and talk to all concerned. I hope you will return one day enjoy our food again .Perhaps the staff will be more accommodating they will certainly be reprimanded. Sincerely Carole Wootton

"A really lovely hotel"

5
Gemma B, Grimsby, United Kingdom 21/06/2017

My husband and I stayed here for one night for my husbands birthday. The staff were extremely helpful, my husband has to use a stick to walk with and the staff couldn't do enough to help him with luggage. We was offered use of the facilities also. The room was lovely. The bed was so comfortable..we ate in the restaurant that night, and the food was delicious. The staff were polite and attentive, and service was excellent. We would certainly recommend this hotel to anyone, we found it comfortable, clean and a really really pleasant stay. We would certainly book here again, especially for the money

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely comments re your stay with us .Chefs and all the staff will be delighted that you were so comfortable,enjoyed the food and all the facilities we have to offer. We hope it wont be too long before you return Very best wishes Carole Wootton

"Poor Performance"

1
Bratfanner, Ingolstadt, Germany 21/06/2017

Had the misfortune of staying in room 107 at the weekend. It was a non smoking room but obviously was a smoking room in the past or the previous occupant smoke in it for the entirety of there stay, everything was stinking. The shower did not work, it had no regulation so was fully hot and could easily scald someone. I complained at the time but nothing could be done as the hotel was full. I waited a day to compose myself before writing a formal complaint. Basically I was fobbed off. They said the room had only undergone a full refurbishment days earlier, New everything! Not a chance, I was in the armed forces for 37 years so l know the smell of fresh paint nobody better. If you stay avoid room 107, you have been warned. I have stayed there before and never had an issue, however I am annoyed with the owners response and felt I had to post the review to notify customers of the issues with this room.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments . I have spent the past four hours answering your constant e mails and face book reviews . I have had enough. The room was totally refurbished whether you think so or not. We do not lie! I can offer you no more than we already have ,and I have run out of time this morning . I think I better now compose myself as I may write something you may take as unprofessional. Or I may scream! And that will never do . Sincerely Carole Wootton

"A standard roadside hotel"

3
MikeFSurrey, Guildford Surrey 12/06/2017

Located immediately adjacent to the main Lincoln/Newark road the A46 about 6 miles from Lincoln the hotel feels a little dated. Promotes itself as a spa destination but this was in a separate building not controlled by the hotel. Rooms are adequate but a little dated and our room on the 1st floor had no real view but looked out onto a glass pitched roof to an inner courtyard. Breakfast was ok - buffet style - and all the food was hot which makes a change.Adequate for our needs but a little ore expensive that it should have been.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I would like to point out that although the spa is in a totally separate part of the hotel it adjoins the pool and spa guests can enter and leave the spa that way with a key fob. Spa breaks are controlled by the hotel and the spa together enabling the customer to book their treatments with the spa and their rooms with us saving any disappointment. It is better to know the full details before making incorrect statements . I don't think you can have understood you may use the gym, steam room, sauna, pool, and hot tub without even entering the Spa as an overnight guest free of charge . However you found all we had to offer adequate ! How pleasing to us. Best wishes Carole Wootton

"Quietest hotel I have ever stayed in"

5
Caro241627, Herne Bay, United Kingdom 10/06/2017

Considering there were 180 people there for a wedding, I was expecting some night noise, i.e. Loud voices in corridors,slamming doors etc. Non of it. Had a great nights sleep even though my room was facing the main road. There something called a pillow menu so you can have your choice of different pillows. Very clean room with the usual tea and coffee provided. Very nice, friendly staff. Would definitely stay again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on the hotel. It was good to read that you had such a good night's sleep that is very important . The staff will be pleased to hear that you found them to be friendly ,posuitives always go down well . We look forward to welcoming you back Best Wishes Carole Wootton

"Fabulous stay!"

5
Katherine B, Grimsby, United Kingdom 06/06/2017

My husband and I visited the hotel on the recommendation of a friend. We were not disappointed. We stayed on a Sunday night so took full advantage of a quiet spa. Lovely swim followed by use of the jacuzzi , sauna and steam room. Bliss. We then had a couple of drinks in the bar before heading in to the restaurant for a meal. No it's not the cheapest of food but you do get what you pay for and all three courses were delicious. A real treat! A special thank you to Rachel who served us who was attentive, efficient and just lovely. After a comfortable nights sleep we enjoyed a fantastic breakfast- with Marmite- the mark of a quality hotel my husband says. Lol. So all in all a much needed treat.Thank you. Can't wait to return.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Many thanks for taking your time to review us . Wonderful ,you enjoyed everything that is exactly what we love to hear. Thank you also for the praise of the food and Rachel it is much appreciated .Chef will be delighted. Please don't leave it too long before you return. Very Best Wishes Carole Wootton

"HOTEL AND STAFF ARE GREAT"

5
barbaravinger, Nottingham, United Kingdom 06/06/2017

The carvery here is really good, with really good veg. Also the breakfast is excellent with lots of fresh fruit, like grapes and strawberries. If you need to make an early start they start here with breakfast from 6.30. We like it here, we just keep returning.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What can we say but a great big thank you for your review . Oh ,if only everyone was as easy to please .We try our best to make everyone happy ,but in this day and age it is very difficult. I am so pleased you keep returning, long may it continue. Very best wishes Carole Wootton

"Good Facilities and location"

3
TimShepp, Gloucester 05/06/2017

The BW Bentley is a good location if you want somewhere cheaper to stay for Lincoln. You will need a vehicle to get anywhere as although on outskirts of the City, the bus service is poor. The Hotel has a good Gym and Swimming Pool and if not on the road side, is quite and well appointed. If on business on your own, the food offering is not the best. Either an expensive restaurant of Lounge bar with unusual layout and a poor choice of food. Luckily there is a Brewers Fayre, Hungry Horse or McDonalds over the road.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking time to comment . I am sorry you think the food offering is not the best. We feel we have a good range of meals and prices , both menus are extremely popular . I'm not sure what exactly you required but we do not not cheap pub food .We are a hotel. Sincerely Carole Wootton

"Bentley Hotel & Spa"

4
621nigela, Calver, United Kingdom 04/06/2017

Good overall hotel good food and very pleasant staff. would definatley stay again if i am in the area. Good access to surrounding areas. Bed was extremeley comfy the only down side was that i was next to a main road which was quite noisey

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to review us. Its good to hear you enjoyed your stay . Next time ask for a room on the back of the building they are very quiet . Pleased you enjoyed the comfy bed. Kind regards Carole Wootton

"Best is Best at Bentleys"

5
graval007, Andover, United Kingdom 04/06/2017

This was our second stay at BW Bentleys Hotel. My wife and I stay for the one night 3/6 and enjoyed a most comfortable well equipped room 238. I must say this has to be one of the best hotels we have stayed in the price range. On this occasion apart from another fantastic breakfast we decided to have a evening meal in the restaurant. The quality of the food we ordered and the excellent service provided, proved to me that you don't have to pay exorbitant prices to fabulous service and food. Well done to all of the staff who gave gold star service and we look forward to returning to the Bentley again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review . It makes us all so happy to know that our customers are also content with all we have to offer. All of us read your comments and it gives our team such a boost to read reviews such as yours. Thank you again and don't leave it too long before you return. Best wishes Carole Wootton

"Good, tidy hotel. "

4
Dave C, Market Harborough, United Kingdom 02/06/2017

Stayed for works event. Good, tidy hotel - decent sized rooms, clean & of good condition. Quality breakfast & very friendly staff. Couldn't fault it, just off A46, so easy to find, all in all, well worth a visit.

"Good value and recommended"

5
User 31/05/2017

As always I am away on business and first time staying in the Newark area. I always book Best Western Hotels with central booking over the phone and I have to say the lady I spoke to was lovely and so helpful. OK now about the hotel. The lady at reception was very nice, efficient and the check process was quick and simple, no silly ANPR parking to worry about which is nice. The room is clean and comfortable with a desk in a little alcove, be careful not to bang your head, I did, twice, I can be a little slow on the up take :-) The shower was really nice. The leisure facilities are excellent for a hotel with plenty of equipment from tread mills to stepper and bikes. Plenty of weights too. There is a nice 15 mtr pool with sauna and steam room. The pool looked so nice I even had a swim after my run, sauna and steam. Made the most of it!!. The gym guy could have been a little more smiley, bad day maybe. Dinner consisted of bar food, home made lasagne, this was a huge portion with chips, salad and garlic bread x 4. Way to much for me but very tasty. Bar staff were very friendly and helpful, both ladies came across as really enjoying being here. Highly recommended as a good business stay hotel.

"" Wake " Family get together"

5
happy377, Lincoln, United Kingdom 31/05/2017

" Wake" We were given a private room, made to feel welcome served first class food by Carol the hostess. Highley recommended, first time visitor clean modern hotel will visit again in the near future.

"MIDWEEK LUNCH"

5
Christine L, Lincoln, United Kingdom 30/05/2017

Just been to The Bentley for a lovely 3 course midweek lunch with a friend. We were treated to a lovely tasty meal at just short of £20 each including a soft drink. The menu has about 4/5 starters, 5 mains and desserts. We both chose pate to start, served with toast, chutney and salad, we then had roast lamb as mains, this was served with roast and mash potatoes and 4 veg. The desserts were tasty too. I had apple lattice and custard but my friend had a gateau type that did look very good. The service was excellent, not rushed, polite and friendly. The staff were all helpful and welcoming. I haven't eaten at the Bentley for many years but I will definitely go again soon. Would highly recommend.

"Great Base For Visiting Lincoln "

5
The-Bikers, Chester 29/05/2017

We stayed at the hotel for one night on the 28th May 2017. This hotel is a great base if you are thinking of visiting Lincoln, it is only a 10 minute drive away or £10 each way in a taxi. The staff were very helpful & pleasant. The double room we stayed in was very clean & very comfortable. We did not have lunch or dinner at the hotel but, from what we saw & could smell, the food would have been lovely. We had breakfast the next morning & this was very tasty and very well presented. We used the pool & sauna facilities, these were also very clean & tidy. All in all, we would definitely stay here again on another visit to Lincoln & would recommend anyone stay here too. Thanks for reading my review & have a pleasant stay here.

"In need of some TLC"

3
Joe C, Birmingham, United Kingdom 23/05/2017

We stayed at the Bentley Hotel for one night as we wanted a good value hotel with a leisure facilities that was a short drive from the city centre. The facilities of the hotel are really good, it has a nice pool with a jacuzzi, sauna, steam room and gym, an on site restaurant, a 24 hour bar and free parking, reception staff are very friendly and helpful. The hotel however feels like it's stuck in a time warp. It is very dated and is need of a revamp to make it feel more modern, it's not to the same standard of other Best Western Plus hotels I have stayed in. Our room was a good size but very basic, the furniture was very old fashioned, old carpet, stained vinyl in the bathroom, I'm not sure how old the bed is but it was very uncomfortable and creaky, and seemed very small for a double. I think with a lick of paint, new branding, some modern wall art, furniture and new beds this hotel has a lot of potential.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I have noted your comments re the bedroom and the double bed is 5 foot so not small. However the bed is being renewed this week The new carpet etc is on the way already noted and ordered . We have been renovating many of the rooms but our furniture is traditional and wood, we do not intend to change it for modern melamine covered cheap junk. The rooms are constantly being decorated but as I am sure you will understand it is like the forth bridge ,it never ends. I am so pleased you enjoyed all our other amenities. Best Wishes Carole Wootton

"Smoky dump"

1
J4mes5now, Uckfield, United Kingdom 22/05/2017

I have stayed in many hotels over the years, and this ranks among the very worst ever. Our confirmation booking informed us that this was a non smoking hotel. How wrong could that possibly be, surely it wasn't allowed these days anyway ? Well this hotel does allow smoking, and also puts non smokers alongside them. We were placed in an annexe through 2 fire doors. A total of about 8 rooms, 5 of which allowed smoking in the room. The smell was bad when we arrived, but we thought that this might have come from people smoking outside. When we left the room after freshening up, we thought that it had become worse, but by the time we returned to the room the aroma, for a non smoking couple was disgusting. We had settled into the room by this time and did not want the upheaval of having to move, although this was offered. I find it amazing that smokers are allowed at all, but to impose their smell on non-smokers is beyond acceptable. If they have to have them, surely the whole annexe should be smoking ? The restaurant was overpriced and resembled a Victoria Wood sketch scene. I thought I had walked in to a scene from Acorn Antiques. Food was ok, but nothing special, and surely the mushrooms could be fresh, not tinned ? Couldn't get service in the bar after our meal, no staff. Very disappointed and will definitely not ever return.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to complain. Firstly! we do not have an annex. Secondly! we have only 2 smoking rooms for the simple reason if we did not, then someone would have probably smoked in your room on a previous night and you would complained even more. Thirdly! you were asked if you would like to move rooms and be upgraded ,you answered negatively. Your garlic mushrooms were fresh we do not use tinned food (what an insult) I am sorry you did not like the restaurant either ,it is far from dated it depends if you are only used to a fast food restaurant chain and not a hotel restaurant . My staff did everything possible to make your stay happy .Well we did not did we? I am delighted that you would not stay again. Most of our customers enjoy decent food and courteous service . You don't! I also know exactly how little you paid and what you ate, between us need I say more? Carole Wootton

"Better service than The Dorchester "

5
bartingtonhall, nottingham 22/05/2017

My family and friends stayed here for 3 nights for my daughters wedding, The rooms are all spotlessly clean the food is great but I have to say this hotel has the best staff iv ever come across nothing is to much trouble for them, although my daughters wedding wasn't at the hotel she left from there to go to the church the morning of the wedding when the bouquets arrived for her and her 11 bridesmaids she was in tears they weren't what she had ordered at all Clair the manageress came to the rescue not only finding a florist to redo them but making sure they were delivered back in time, I can not praise this hotel and staff enough, carol the owner is a wonderful lady and this establishment is a credit to her. I would recommend this hotel to anyone it is the best there is and I have stayed all over the world, it takes a lot to impress me but this place is above and beyond all expectations

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so so much for your absolutely wonderful review of us all here at the Bentley .It was our pleasure to play host to so many lovely people attending the wedding. I don't think I have ever come across so many humble and polite ladies and anything we helped you with was so gratifying by the response we received. All I can say is I wish we had many more polite customers walking through our doors as you and your family were that weekend ,instead of the many who only look for problems to hopefully receive cash off their bill. Once again thank you from all of us for all your recommendations . Kindest regards Carole Wootton

"Disappointing stay"

3
gyla2015, Kingston-upon-Hull, United Kingdom 15/05/2017

My husband and I stayed here to celebrate our wedding Anniversary. Due to a wedding party taking over the whole of the only bar in the hotel we were put into a small cramped room to eat our lunch. Our room was not ready due to late check outs from the wedding party. We were however upgraded to a bridal suite at no extra cost. We found this room ok but the furniture was very tired and it was nothing special. Our evening meal was also a let down. it was quite expensive for what it was. Would not recommend.

"Choir tour"

5
Penny T, Aldershot, United Kingdom 14/05/2017

Our choir recently stayed here for 5 nights, as part of our tour of Lincolnshire. I cannot speak for all in our party, but personally I thoroughly enjoyed my stay here (with one very minor niggle - more of which later). My room was comfortable and, although near the road, the traffic noise was minimal (might be more difficult in hot weather if you opened the window). Our party had a separate dining room and the food was superb, as was the service. Water jugs were replenished without having to ask, etc. All plans to stick to my diet soon went out of the window! If there was a problem reported to reception, then someone was there almost immediately to try and rectify it. The staff were, without exception, friendly, helpful and efficient. The spa facilities were also good and clean, and the pool was a decent size. Lovely fluffy towels, as they were in the room. The one, very minor, niggle : there appeared to be a "smoking room" almost opposite mine (106). I thought that smoking was not allowed in public buildings any more? Maybe I was imagining it then, when I walked through the double doors to my room, that I could smell smoke on more than one occasion?? However, we had a very successful and enjoyable tour with our choir, helped greatly by our stay in your lovely hotel.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us . I am so pleased you enjoyed your stay with us . We are all very happy that you forgot to diet and that you bought the food superb if only all our customers were so easily pleased ! Now re smoking unfortunately we do have two smoking rooms this hopefully enables us to keep all the other rooms smoke free. Otherwise ignorant people smoke in them and the next guest can smell the smoke . I hoe this clarifys your question. Thank you once again Sincerely Carole Wootton

"Not what we expected"

2
Noreen I, Gravesend, United Kingdom 13/05/2017

Stayed one night after reading reviews but was disappointed. Good points - friendly attentive staff and rooms were clean, but... Booking was wrong as they did not have us down as having paid for breakfast, we thought this was just a one off error but then found another couple in same position. In our case it was quickly corrected. We had paid for an executive room, but it was dark and tired looking with dark stained carpet, dark old fashioned furniture, boring decor and sealant peeling off around the sink etc , in need of a refurb. The bed was rock hard and the wardrobe smelt so my husband wasn't keen to hang up his jacket. Overall the room was well cleaned but was not inviting. We decided to have a sandwich in the bar for lunch to save time.Mine was fine,but my husband's had been made with old hard bread and he had to return it.This was replaced but the bread was still a little stale and he was not impressed with the roast beef filling. We should have learnt our lesson. We went into Lincoln and meant to eat there, but we were tired and thought we would risk an evening meal in the restaurant. Well I don't know if we hit a bad night, but it was one of the worst meals ever and not cheap. Previous reviews had praised the food so we were expecting something a bit better.We both had the goats cheese soufflé, which didn't taste of cheese at all and was like a piece of white rubber sitting in a cream coloured sauce. I rather liked the sauce but neither of us liked the soufflé. For the main course I had beef bourgignon with Irish champ and vegetables and my husband had braised silverside with Yorkshire pudding. Both were served in soup bowls swimming in gravy. I like gravy and just as well I like mushrooms as I have never seen so many in a dish and could not eat it all. The steamed vegetables were unpleasant, chopped crunchy swede and carrots with a few beans, cauliflower and broccoli. My husband fared worse. There was a huge circle of beef, the like of which I have seen served as cheap pub roasts, it certainly was not braised. This was in a soup bowl of mushrooms and gravy with something meant to be a Yorkshire pudding. It was so tough he couldn't cut it and it looked like it had been cooked several times before. He did complain and was offered a replacement Yorkshire but by then he had had enough of the main course. As he was still hungry he ordered pudding of pear and blueberry cobbler with custard. It wasn't a cobbler but a tasteless sponge with a watery custard. I was persuaded to have a pannacotta against by better judgement and was given a tiny white pannacotta which only tasted of slightly sweet cream, I don't know whether it was meant to be flavoured, and a dob of red stuff and 3 raspberries. It is a long time since we have had such a poor meal in a restaurant, at least we enjoyed the wine and the waitress was lovely. We did express our disappointment with the food but do not like making a fuss in public. We would have fared better at the McDonald's across the road.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lengthy review . I most sincerely apologise for all the things you didn't like . Chef and all concerned have been thoroughly investigated. We served over 240 meals that evening and yours was the only complaint, however that does not make a difference each and every customer is important to us.You were not happy for that I am truly sorry We have taken all your comments on board . Personally though I am not a fan of McDonalds . Sincerely Carole Wootton

"Decent hotel with friendly staff and but overall adequate"

3
User 11/05/2017

Stayed here for one night. Got room with two single beds. Room and bathroom were clean and tidy and staff at the reception was very friendly. Hotel is located near other facilities (Brewers Fayre, MacDonald and Pennell's Garden). Free parking, free wifi and TV in the room (FreeView). There's also a bar and dinning area in the hotel which servers hot food - didn't try either so can't review. The breakfast was fine, buffet breakfast (eggs, beans, cereals, fruit, etc). If you don't book breakfast with the room it will cost about £11 per head. I would recommend the breakfast at Pennell's Garden center instead - same style but costs £9.50ish. The bad points about my stay: the room i stayed in had very bad sound insulation - my room window faced the main road and i could hear every car that drove by and also guests in other rooms. The bed was terrible - way too soft and suck right in - didn't get a good night sleep at all. Maybe the double/king size beds would be better. Next time i will definitely speak to the staff to insure i stay in a more suitable room. The wifi in the hotel wasn't great - my connection would drop out every few minutes and the speed was around 1mb.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .im sorry we had a problem with the wifi but a technician did come out & repair it.We are renound for our comfortable beds but obviously they don't suit everyone.,definitely try the king size next time . As for breakfast we are extremely competitive in price & had you booked breakfast with your room it would have cost less . Sincerely Carole Wootton

"Excellent weekend"

5
ianp923, York, United Kingdom 08/05/2017

Went with my wife on a re-union (14 of us). Easy check in, lovely room with all amenities including excellent and powerful shower over bath. Room was spotless and bed very comfortable. Nice Bar , wine reasonably priced by the bottle. Ate both evenings in the Hotel Restaurant and the quality of the food was commented on by all. All the staff were very attentive, polite and helpful which impressed us all. Definitely would return to and recommend to anyone.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us . You loved the room , the bar, the price of wines,and better still the quality of the food . I have just given a huge sigh ! If only all our customers enjoyed themselves as much as your party did , I would be so happy . Sometimes I wonder what some people expect ? We always do out very best to keep everyone happy obviously sometimes we fail but I'm delighted to say we didn't with you . Please return very soon Kindest regards Carole Wootton

"Business-like and perfectly adequate."

3
User 07/05/2017

Staying here to escape building work at home. Daughter and I booked a twin room, although the beds were pushed together so it was a lot more like a double. Everything in the room was clean and functional, although a bit like every other hotel we've ever stayed in. It would be difficult to distinguish this hotel from one in Exeter or Aberdeen. Main complaint was the price of the in-house food, very, VERY expensive, as was the difference between the weekend and weekday rate - this is obviously a business hotel geared towards businesspeople who want somewhere serviceable and anodyne whilst away from home, and it is very successful in that. The staff were pleasant enough, but we had to leave after two days as they couldn't find a room to extend our stay and the room-only price had doubled from my initial online booking. We ended up going up to Longdales House at Bishop Grosseteste University and that was a much more personable experience! Best thing about The Bentley is that it has a reasonably priced pub for food within walking distance, so we did that!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .I cannot answer your remarks re hotels all looking similar ,as I have not found that to be true but I will certainly look when I stay in other hotels. I am so sorry you found the food expensive we do not usually have complaints re the price of our meals .We do not pretend to serve a microwave type meal we have many chefs who take pride in their home made meals ,unfortunately as I am sure you will appreciate these meals cost far more to produce with fresh produce . I am pleased you found somewhere else pleasant to stay as we were totally full when you requested to stay longer. Kind regards Carole Wootton

"Very good staff"

5
Nick W, Chesterfield, United Kingdom 03/05/2017

Staff were all nice, helpful and polite. Here for business, food was very nice and well presented. Room was comfortable and warm with a good shower. Hotel was a wee bit tricky to find and sat nav took me to small private residence few hundred yards down the road.

"Beauty "

5
lynnesusan, Lincolnshire, United Kingdom 01/05/2017

Fab treatments and reasonable prices . Can't wait to go again. One mix up which was my mistake and the ladies there rejigged and sorted me out . Wonderful facility and first class service thank you. The only thing I found you can book on line but you have to pay to secure the booking which is not great if you are wanting to book months in advance

"Single night"

4
tom2002cl, Bournemouth, United Kingdom 29/04/2017

At first a difficult to find hotel on the main road into lincoln. A larger sign might be useful (or maybe I'm just a bit blind). Nice large car part and reception a good standard. Room was nice for a single night stay with a good size bedroom and bathroom. The bar was fine as was the Lancashire sausage ciabatta for dinner

"No complaints from me"

5
User 23/04/2017

This was a really nice place, couldn't fault it at all. Rooms clean and beds comfortable, good showers, free wifi. A big shout out to the breakfast staff who were just LOVELY, so welcoming and smiley, made you really feel at home and comfortable as I can sometimes find breakfast in hotels a bit daunting. Didnt use the restaurant in the evening (went to the hungry horse next door to our shame but it was cheap and cheerful) but I am sure it was just as good as breakfast. The pool, jacuzzi etc were really quiet, relaxing and clean. We had a great time visiting Lincoln too. Only downside was we were in room 101 but we weren't forgotten and it was really close to the pool.

"Pleasant weekend stay"

4
holidaylovers75, Ipswich, United Kingdom 20/04/2017

We stayed here for 3 nights over the Easter weekend. The room was fine, with comfortable bed, and a pillow menu. Robe was provided and you could ask for an extra one if you needed it. The breakfast was really good with good quality ingredients, and the fruit included raspberries, strawberries and fresh mango, rather than 'fillers' such as apple - although there was apple in it too. We used the swimming pool, sauna and steam room and also took advantage of the spa for a massage, which was lovely, and included a glass of wine! The best thing about the hotel really was the excellent service provided by all of the staff, who were smiley, pleasant and helpful. We'd be happy to stay here again.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you foryour lovely review on us Especially your warm comments re all the staff . To read your review is so rewarding you enjoyed everything and that makes us very happy please visit us again very soon Kind regards Carole Wootton

"Good Hotel and Staff"

5
Steve O, London, United Kingdom 18/04/2017

Visited for 2 nights for early Easter weekend. Had an executive suite which was clean and spacious. Bed was comfortable and we had a sofa as well. All staff throughout were excellent. We had a meal in the restaurant which was very good and one the next night in the bar which was also good and plentiful. 5 miles outside the centre of Lincoln but also used the pool facilities which were also very good and clean. Went to bed early one night and got woke up by other guests loud laughing and what seemed to be children running around. However as this was for a few minutes prior to 10pm at which time the noise stopped we felt it was not an issue. Will return as Lincoln seemed to have a lot to offer as well as a good hotel.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much . Delighted you enjoyed everything as that is what a break is all about, and to make our guests as happy as you were is always so good to hear and a boost to everyone's morale Best wishes Carole Wootton

"Safe bet"

4
User 18/04/2017

This hotel delivers what it should. It's clean, comfortable, and reasonable value. Friendly staff, good size room and a leisure club. The latter is a little tired but the pool is a good size - on our visit everything was busy - a mix of members and guests so not too relaxing. Breakfast was ok - but again quite busy. No major complaints would be happy to return if in the area.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . We are pleased you had a good stay and actually delighted to hear we were busy for that is what keeps our standards up . I hope you will return Kindest regards Carole Wootton

"Great food"

4
Ashleigh926, Nottingham, England, United Kingdom 18/04/2017

We stayed here with my parents for an Easter weekend break. The hotel is clean and tidy. The staff are all very helpful. The food is well above average of what I would expect in a best western. We had breakfast, lunch and dinner and they were all great. The decor is a little dated in some of the rooms, but it doesn't take away from the great stay.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your review on us . Our chefs will be delighted that you enjoyed all your meals so much . For you to have a great stay is always music to our ears. Please come back very soon Best wishes Carole Wootton

"Sunday Lunch in the Carvery"

5
_nigelnhj1, Lincoln, United Kingdom 16/04/2017

Booked a table for lunch in the Carvery arriving at 2pm, we were greeted by friendly staff who showed us to our table. The restaurant was very clean and the service was brilliant, when we finished the first course the waitress came across and cleared our table without us having to wait and we went to the carvery for our main course. The chef who carved the joints was extremely friendly, and plenty of vegetables to choose from, the roast potatoes were perfect, crispy on the outside and fluffy on the inside, I have not tasted roast potatoes like that for ages. Overall excellent food and service. Highly recommended.

"A lovely hotel"

5
Robert G G, Emsworth 12/04/2017

The room was excellent, the staff brilliant and the ambiance superb. One criticism (which is minor) was there is no lounge to relax in only a very busy bar area with limited seating. The restaurant is lovely and the food is excellent.

"Great "

4
Laura O, Leeds, United Kingdom 11/04/2017

My husband and I had planned on going to Newark antique fair, so the search was on to find somewhere near for a few nights. This hotel popped up. The reviews were very good and for a good reason too! Yes a tad dated in the hotel rooms but everything was clean and tidy and well catered for. The bed was super comfy, even if you had to take a running jump to get on it, a little high. Staff very friendly and informative on where to go in Lincoln etc. Breakfast very good with a good choice to suit all tastes. Wifi throughout hotel was good. Even though we didn't use the leisure facilities we had free use of them. There's also a spa too which looked nice. All in all it would be a place I would recommend and use again when in the area.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your glowing report on us all here at The Bentley . Everything seemed to make your stay comfortable and happy .I did have a little smile re your running jump on the bed but pleased to hear the landing was super comfy. We look forward to welcoming you back hopefully in the future. Kindest regards Carole Wootton

"Overnight and family lunch"

4
JC14950, Gillingham, United Kingdom 11/04/2017

I picked this hotel yet again for my family to stay whilst we celebrated a birthday. It's always a comfort to know that the standard will be good in the rooms and restaurant. The family enjoyed a swim in the pool so don't forget your costumes. Sunday we sat down to a buffet luncheon, three meats available, beef, chicken and pork, beautifully cooked, piping hot and plenty of it. The sweet trolley is exceptionally good so don't fill up. Downsize - service a bit sparse and not the attention to detail that was expected, perhaps too few of them since we were located in the outer room. Good value for money overall.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your review I am so pleased you enjoyed your birthday celebration with us and happy that your family return to stay with us and enjoy their time relaxing in the pool Hope to see you again next year Best Wishes Carole Wootton

"Avoid"

1
Nawty_twosome, Kent, United Kingdom 06/04/2017

Not a budget hotel chain, but budget rooms and service. Shower wouldn't turn off properly, small tv in room, bar left unattended quite often and a sign put up directing you to reception if you wanted a drink, unhelpful staff in leisure facilities who where more interested in cleaning out a cupboard than serving customers.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What a review ! Pleased to say you are in the minority!we have realised you stayed 2 nights with us . I cannot fathom why you did not complain re the shower immediately we could have rectified it or moved you to another room . As for the TV you were in a large room the TV is 32 inches not small but not cinema size either.You did not pass comment at all during your stay . I would have done if I was unhappy. Firstly the only time the bar is unattended is a Sunday afternoon when it is very quiet but there is always someone available to attend the bar service.we are renound for excellent service throughout as you no doubt can see by trip advisorsother comments.. Back you go to your budget hotel where I am sure you will be happier. Carole Wootton

"Nice hotel excelent pool"

5
FieldFace, Martorell, Spain 06/04/2017

I came here for a business trip the hotel was nice the rooms big. I was given a disabled room that meant everything was low that could be a pain as I am well over 6 foot. The spar was just the job and the breakfast was nice. The rooms are a good size. The corridors where full of pictures of the carribean that was nice to help take my mind of the fact that I was in Lincoln.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your kind review it's good to hear you enjoyed your stay & that our corridors brightened your day Many thanks Kind regards Carole Wootton

"Fantastic"

5
User 27/11/2016

We stayed for a short weekend break. The room was huge, very comfortable bed and the robes were so fluffy and comfy. We had a room only tariff but we opted for breakfast on the Sunday. It was lovely with fresh hot food plentiful and topped up constantly. Only thing I wish we had realised was that you could have ordered omelettes. The hotel is a short drive from the city centre. I would work out parking before you set off, we found it tricky to find a car park. We used the pool which was lovely, the hot beds were so relaxing. The sauna and steam room were snug but you're not in them long. We would definitely return.

"Decent hotel"

3
MyTravelsJoWatch, Rossendale, United Kingdom 27/11/2016

Stayed here for one night. On the plus, plenty parking, great, attentive reception staff, room sufficient. On minus, cld do with decent hairdryers in rooms, not hard to do! Wld not rec eating in Martini bar. We had cajun chicken wraps. Shld be called chicken wraps, not a sniff of cajun! Bland and not worth 8.95! Becs of this went nxt door to garden centre for breakfast, which cld not fault. Great portions, reasonable and quick service.

"Great Carvery"

5
Jill D, Lincoln, United Kingdom 17/11/2016

A friend and I went here for the Sunday Carvery. We received a warm welcome and a nice table in the lovely room off the main restaurant. The food was excellent with a good choice of meats, veg, roasties etc. The guy who served us the meats was really friendly as were the waiting staff. We were given time to have a break before the amazing desset trolley was brought to us. All in all a really nice lunch. Good food, lovely staff and very nice atmosphere. Will definately be back for seconds.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your review on our Sunday carvery . All the team will be so pleased you enjoyed your lunch and we look forward to seeing you return very soon

"great meal"

4
ziamarianna, Newark-on-Trent 12/11/2016

was taken for dinner by a friend and had a lovely meal very good choices and a staff were very welcoming. hope to go again soon.Prices seem to be affordable and depending on what you drink again reasonable.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
You wrote a very kind review on your dinner here at The Bentley . I am pleased you enjoyed it and we do try and keep our prices at a reasonable level. We look forward to welcoming you again in the future . Many thanks for taking the time to review us Kindest regards Carole Wootton

"great stay"

4
ChloeCutie, Skegness, United Kingdom 04/11/2016

customer service is excellent, food was fab. had an extremely comfy nights sleep, check in was quick and easy. overall cleanliness of hotel was excellent. The Bentley spa Hotel is definitely a great stay for all, the spa is also really good.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your kind review on us here at The Bentley.i hope you will visit us again very soon and enjoy your stay as much as you ave this time. Kindest regards Carole Wootton

"weekend stay"

4
csosseh, milton keynes 03/11/2016

stayed for the weekend and it was a very nice hotel. twin room, good size and bed was very comfortable. check in quick, even though i arrived late at night. Breakfast nice all the usual that you expect from a buffet breakfast. staff very helpful on check in and check out. there was a wedding there the weekend i stayed but i can say that it wasn't noisy

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review. I am delighted you had such a pleasant stay with us and that you didn't find the wedding party noisy . The function room is on the other side of the building which blocks out noisy entertainment etc Our staff will be pleased you commented on them as they always aim to please. We hope to see you again very soon Kindest regards Carole Wootton

"Meeting"

4
User 03/11/2016

Held a Sales meeting there with some colleagues, staff couldn't be more helpful, service was good and the menu was offered good choices and good value. Lunch was fresh and served quickly nothing too much trouble would happily recommend to anyone needing a quick meeting point

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very positive comments re your meeting here. We are all very happy that we gave you the satisfaction you required . We hope to see you again Best Wishes Carole Wootton

"Excellent Customer Service"

5
emilyb1232016, York, United Kingdom 03/11/2016

Stayed at the Bentley for 2 nights on Monday 21st. I am an employee of Best Western and on my arrival my expectations were exceeded. I was checked in by a lovely blonde girl (sorry unsure as to what her name is), she was very welcoming, approachable and told me everything I needed to know about the hotel. Not only did I feel she cared about me as a guest but that she would go out of her way to make my stay extra special. I also spoke to Sophie who was lovely too. They both were very professional and kind to me and made me feel very welcome! Excellent customer service! The hotel itself has every amenity you may need during your stay and luxuries. The leisure club is a fantastic facility, very clean and well maintained. My room was an executive and I was very impressed with it. Very big! It had everything I could've needed in it and more! The hotel is in an easy location to get to the main bypass in Lincoln and to the city centre. Free parking too which is always a bonus. I would recommend this hotel to anyone! I was not let down and the service from the reception staff was perfect!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for such a lovely review of us especially as you work in another Best Western hotel. You obviously know the hotel trade well and if you are like me,you are extra critical when you stay in hotels, therefore your review is very important and I am so happy you enjoyed your stay with us . I will certainly pass on your kind words, that is if they have not already read trip advisor. Many thanks once again Very Best Wishes Carole Wootton

"Good hotel "

4
User 30/10/2016

Good hotel with a good location just out side Lincoln very friendly front desk staff ( Alesha ) clean rooms. Just had a great nite sleep no disruptions at all good comfortable beds and all round enjoyable stay

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much. I will pass on your kind words to Alesha and all the housekeeping staff. Its good to hear of our guests having a great night's sleep in comfortable beds . Please visit again very soon Kind regards Carole Wootton

"First Stay in Lincoln - England"

5
Michael E, London, United Kingdom 29/10/2016

Best Western Plus Bentley Hotel & Spa is a most excellent resort and has superb facilities and staff. It is clean and offers excellent facilities to use when visiting the Lincoln Area and surrounding Areas of this part of England. Experienced Staff demonstrate what a homely and interesting Resort to stay this is and assist in every way they can. The Leisure facilities are great and the equipment in superb condition. Definitely a resort to visit whence in this part of England.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Many many thanks, what a wonderful review of us . I wish all customers were as happy and content with us as you were. All I can say is I hope you come to Lincoln again and we have the opportunity to accommodate you. Comments such as your boost the morale for all of us. Very best wishes Carole Wootton

"Friends wedding "

5
User 28/10/2016

From start to finish this service was superb! The staff were friendly, helpful and professional, they bent over backwards to ensure all the guests were happy especially the small children. The food was absolutely delicious. Well done to all concerned.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review of us . Your kind words will definately be passed on to all concerned.. Kindest regards Carole Wootton

"Family gathering after a funeral"

4
Lambers2013, Alfreton, United Kingdom 25/10/2016

After a friends funeral in Lincoln today we were all invited back to the Bentley hotel (best western) for a drink and something to eat. The staff were really nice, worked hard to keep us all happy and we all had a lovely post funeral wake for our dear friend. We had a large room which was laid out lovely. The buffet was excellant and we couldn't have asked for better really. We'll done Best Western. Recommended.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very kind review of us . I would just like to point out that every Best Western Hotel is privately owned therefore each one is unique .We as privately owned hoteliers join Best Western mainly for their marketing expertise ,but they do not control the way a hotel is organised or run hope this clarifies the situation. Thank you once again Carole Wootton

"Great weekend break"

4
stu1616, york 18/10/2016

Well situated on the outskirts of Lincoln. Friendly staff and lovely food. The beds were very comfy and the rooms spacious. Only problem we had was getting connected to the wifi, went to reception and they sorted it out for us. Pool and gym were great. Would use this hotel again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your review of us . I am delighted you enjoyed your weekend break with us . We look forward to seeing you again Kind regards Carole Wootton

"Wow, what a great offer"

5
217johnsue, Woodmansey, United Kingdom 17/10/2016

Stayed here on the dip dine and dream offer, available on Sunday night stays. Room fantastic and spacious, fully equipped with all you would expect in a high class hotel. Full use of the spa facilities which are very good and lots of treatment offers available if you want to go that bit further. Food fantastic as well as the friendly and very helpful staff. Resturaunt staff very polite and friendly with very high standards. The room and bed very comfortable. Will certainly return if we see the offer again. Fantastic place with Lincoln very close by.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your great revue on us. The chefs will be delighted that you loved the food and service offfered . Keep watching our face book page or web site as we have offers quite often and by your review you will want to returnt. We also have competitions for overnight stays or meals so keep a look out . We hope to see you again and thank you . Kind regards Carole Wootton

"Mum's 90th birthday - fantastic!"

5
Barbara-Notts, Nottingham, United Kingdom 16/10/2016

The Bentley Hotel has been my mum's favourite place for lunch for many years and for her 90th birthday this year, she wanted to spend it here with all her family around her and this is just what we did! So yesterday, the girls (my sister, 3 daughters, niece and myself) had afternoon tea in the bar, which was yummy! Then the gents (nephew and 2 partners) joined us for lunch today, which was as delicious as always. As a surprise, we also booked the Lauren suite for mum to stay last night with my sister, which brought a few (happy) tears! All in all, a thoroughly lovely weekend, with family travelling from Lincoln, Nottingham, Sheffield and Newcastle. All the staff were great as always, with nothing being too much trouble and every part of our celebrations being catered for just as we'd requested. Thank you to Carole and the team for another successful event and making mum a very happy lady!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Oh how very kind ,thank you for such a lovely review on us all at The Bentley ,we really appreciate such glowing compliments .I hope your mother will enjoy many more birthdays and we are all delighted she enjoyed this one so much. Many thanks once again Kindest regards Carole Wootton

"5 STAR"

5
User 13/10/2016

Travel a lot with work and with a new depot in Lincoln i was booked into the Bentley. First review i have ever left for a hotel and i stay away from home on a regular basis in all the well known chains. The Bentley though is something different. On arrival let me be honest it does not look anything special. But what it lacks on the outside it more than makes up for it on the inside. 1. Exceptionally clean room. 2. Staff are very friendly. 3. First rate service. It feels very much like a smaller more family run concern you get treated that well. NOW FOR THE EXTRA SPECIAL. The food is of the highest quality. Something i was not expecting but i have to say in my 10 years of travelling for the company i work for its the best food i have ever had in a hotel. And to top it off the staff are of the first order. I shall be making excuses just to stay over in Lincoln for work again more often. If you need somewhere to stay in Lincoln i can highly recommend the Bentley. That impressed i am sat writing this in my hotel room. 5 STAR

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What can I say ? You have paid us one of the biggest compliments we have ever had . Our head chef Graham is over the moon he has already printed it for all to see.The staff are happy & I am elated. If only we could make everyone as happy as you. We actually are a family run hotel you were correct in your assumption , only not small. This only leaves me to say a huge thank you from all of us here at the Bentley and please come again very very soon. Best wishes in your new depot in Lincoln Kindest regards Carole Wootton

"Expensive, unfriendly staff,"

2
Michael H, Sunderland 07/10/2016

Avoid this hotel if you can. The hotel was not full, but I was nevertheless allocated a disabled room, with shower I had to literally kneel under, and a basin so low, I could hardly reach it at 6 foot 1. The hotel response was that they allocate all rooms on a rota basis and unless a disabled room is specifically requested, then the disabled rooms are allocated as if normal rooms. At £85 per night without breakfast, I believe I should be entitled to a room which is comfortable and suited to my needs as opposed to having disabled facilities including a rusty old shower seat, in a visibly disabled bathroom, I simply did not need or request. Restaurant was mediocre for quality of food and service, with untrained staff and very expensive for what you got. I was particularly unimpressed with their machine prepared instant coffee at £3.25 per cup. Yet another rip off establishment - there are other much better places a short distance away in Lincoln City itself, that will not seek to rip you off or leave you feeling that you have been ripped off. Barman rude and atmosphere strained in bar and public areas. Staff clearly oppressed, as they were on edge and not particularly friendly or receptive to customer needs or requests. The ground floor of the hotel stunk of smoke, leading to my room. I was later told that the hotel have rooms where residents can smoke - unbelievable, especially when you can smell it in the corridor. Horrible. I would be very reluctant to use this hotel again, although it is well located for road networks into Lincoln.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your candid review . You have already e mailed us with your dissatisfaction, and we replied to you explaining that unfortunately if you book through expedia as you did ,they make the room allocation and not us . If you had asked at any time we would have moved you to another room . Now you have deemed to write again after our helpful reply this time on trip advisor , I am happy to inform you that if you thought the barman rude ,perhaps he would not have been if you had not tried to teach him his job, or were you just trying to fluff your feathers in front of the lady. I think your taste of coffee leads a lot to be desired .Our coffee is made from expensive beans and not instant . If you would like the manufacturers name I will be glad to pass it on then you can tell them what you think instead of us. My staff are excellent and receptive to every customers needs apparently you are not as polite . Carole Wootton

"Always a good stay"

5
User 07/10/2016

Can't go wrong if you are looking for a nice clean friendly hotel in the Lincoln area. I mainly stay here while on Business and have stayed her a lot and find it meets my needs. The restaurant offers a great menu and so does the bar. Staff are always friendly and welcoming and can't do enough for you.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
How wonderful a very happy customer . It is always a pleasure to serve customers such as your self .Unfortunately sometimes we have to grin and bare it when customers are difficult. Our team will be so happy that you feel they are friendly and welcoming it is their usual practice to try their hardest. Thank you so much for your great review ,it came just at the right time to give them all a boost. We look forward to welcoming you again very soon Kindest regards Carole Wootton

"Charity ball and stay over"

4
brian m, Lincoln, United Kingdom 04/10/2016

Although we live in lincoln we decided to stay over night because our friends were staying, so we could make the most of our time together , the hotel is kept to a good standard all facilities are clean and tidy the food at the night time event was a little simple and some people said theirs was a bit cool, it was a good quality and presented well. Room was a good standard with plenty of room, we were on the side of the bypass so could hear the traffic going past but still slept ok .

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review of The Bentley . The menu is chosen by the organiser they have many choices and we cooked exactly what they chose .To feed 200 people I agree with them its better to choose something simple that everyone likes. However I am very happy you enjoyed the evening and your stay with us. Kindest regards Carole Wootton

"Looks like barracks but anything but inside"

5
BigRon99, Perth, United Kingdom 04/10/2016

Stayed overnight here on the way south. Picked up as closest to Lincoln by pass and onward travel thereafter. Very nice hotel with excellent staff and welcome. Restaurant dining was a real treat with super staff and excellent quality food at reasonable prices. Good location and easy to get to.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your great review .I am so pleased you had such a lovely stay with us .I will pass on all your kind comments to the staff and chef who will be delighted. Please visit us again soon Kind regards Carole Wootton

"September 24th 2016"

5
CrazyCatBJ, Coventry, United Kingdom 02/10/2016

Arrived very early not expecting to be able to check in 10.45 am very warm welcome by reception, and our rooms were ready. The room was huge and very well equipped, & exceptionally clean & fresh - a credit to housekeeping team. We eat in the restaurant, which was run in an old fashioned way, staff very attentive Jade & Rachael looked after us very well, breakfast following morning, excellent choice looked after me in particular with my Lactose free milk & my own bread although was very impressed with the quality of Gluten free roll with dinner. There was a lot of sauces with the food which I can no longer eat so was steak 2 nights running, but cooked perfectly as were the poached eggs for breakfast. Pool & Spa were very chilled water lovely & relaxed. Should you wish to go into Lincoln by taxi takes about 20 minutes £10.30 downside over an hours wait. Thanks to all the staff - Great Weekend

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind words in reviewing us .I am so pleased you enjoyed your stay and meals with us .I like to think we serve our customers in traditional way rather than old fashioned but I have to say your way of describing it made me smile. I am particularly happy that you found us to be able to give you all the food that you required as you were gluten free. Kindest regards Carole Wootton

"Nice enough but corridor stank of smoke"

4
Hannahssss, York, United Kingdom 02/10/2016

It was a nice enough hotel and the rooms were pretty roomy but the corridor to our room from reception stank of smoke. There are smoking rooms along it (how archaic) and they had done nothing to stop the smell from leaching out into the corridor. If you're gonna have smoking rooms at least put them at the back of the hotel where no one else is subjected to their stink. Other than that it is a nice hotel.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I would like to explain why we have 4 archaic smoking rooms out of 80. This is because if we didn't you could have arrived into a room where a customer had been smoking although not allowed and it is very difficult to completely free that room of smell and you would have then complained. Where they are situated in the building is because rooms at the back of the hotel were built later and we did not want them used for smoking .I am sorry you had a whiff as you passed we will try to rectify this. Tip for others please ask not to have a ground floor room . Sincerely Carole Wootton

"Pleasant stay"

4
Pollins40, Seaford, United Kingdom 01/10/2016

The hotel staff in all areas are excellent,really welcoming and friendly. The restaurant food was good and reasonable. The bedroom was comfortable and quiet. We had a good breakfast with plenty of choice. The only reason I didn't give 5* is because the decor is very dated but clean and tidy.

"Spa night "

4
User 01/10/2016

My best friend and I visited here for a spa break. Spa day, 3 course meal, night in the hotel. We had a great time and a right laugh. We had the whole spa to ourselves all day, the meal was second to none and the hotel room was clean and comfortable. Great price too! I intend to bring my husband here for the same thing for a well needed break from reality.

"Very Relaxing Stay"

4
shoney44, leeds 01/10/2016

We stayed here for our fourth visit using as a base to explore the local area. We find the hotel very relaxing with excellent quality dinners that would be much more expensive in a city centre restaurant. The staff were all helpful and friendly and we'll definitely come back. It was even better that the bar didn't allow the feral children fro the wedding reception to come in so we had a quiet haven from the noise!

"A brilliant couples getaway "

5
User 25/09/2016

Me and my boyfriend went for a weekend away to this fab hotel. The rooms have air con which was great considering the hot weather at the time. Theres also a great pool with a hot tub, sauna, steam room and these strange heated sunbeds. In the rooms you get a kettle with tea and coffee, sweeteners, brown and white sugar. Room service is available! There is a gym above the pool which is free while you stay, as is the pool itself. Me and my boyfriend had a lovely time! There is also a food hall and bar, but we didn't use those. It looked nice though. Right next door to the hotel is serveral restaurants and a McDonalds as well as a Garden Centre. I would highly recommend this Hotel :)

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Hello What a really lovely review on The Bentley. I am so glad you had such a lovely time when you stayed with us and happy that you used all our facilities. I wish all customers were as easy to please as you two were. I hope you will stay again with us very soon Best wishes Carole Wootton

"Lovely hotel and friendly staff"

4
nelkel, Amersham, United Kingdom 24/09/2016

Clean, comfortable with helpful and friendly staff. The food was good with an excellent bar menu as well as the main dining menu. My only complaint is that the pillows were all hard and lumpy and the duvet was crushingly heavy! However, these are only minor niggles and wouldn't stop me from staying there again, although I would take my own pillow!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your review and your kind words. It was good to hear you enjoyed your meals and that you found our menu to be excellent. I am sorry to hear you didn't like the pillow we do have a pillow menu in each room you only had to ring reception and they give you a pillow type of your choice ,maybe you didn't notice it. Best wishes Carole Wootton

"Pleasant Stay"

4
Zeb1000, London, United Kingdom 22/09/2016

Lovely hotel, very friendly helpful staff. Room was comfortable, well decorated and clean. There's a lift if you need it. Usual tea/coffee making facilities, hairdryer ( this may depend on what type of room you are in), modern TV. Would definitely stay here again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind review .I am so pleased you had such a good stay with us . Whatever type of room you are in you will always have the facilities you mentioned . I hope you will stay again very soon. Kindest regards Carole Wootton

"Excellent carvery lunch."

5
Riogordo789, Lincolnshire, United Kingdom 22/09/2016

Arrived for lunch after pre-booking. Good reception and pleasant ambience in the restaurant. Nicely laid table, water jug etc. Drinks order and first course request taken promptly. Lovely soup for my wife, ham terrine for me, tasty! Onto carvery, good range of meats, fish etc available on the menu, lovely spread of vegetables all cooked fresh. Decided on a sweet, large selection of cheesecake's, trifles and fresh fruit salad all made in the kitchen, delicious. Pot of coffee to finish. Best local lunch for a long time, staff attentive and helpful but not overbearing. Give it a try, reductions on price for over 50's.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review of us . I am so pleased you were happy with your carvery experience chef will be delighted to read your comments . I hope you will return very soon Kind regards Carole Wootton

"Average Hotel - outdated"

3
Lee B, Bristol, United Kingdom 18/09/2016

No issues with check in, friendly staff. Room a decent size, but all seems a bit outdated. Hot water seems to be a issue, shower was not nearly hot enough. Didn't eat here, prefer to go into Lincoln by the Waterfront, but had a drink and the deco in the bar seemed outdated.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thanks for your view on us. Bar up to date very modern art work .Artist would be devastated as he sells his work for large sums . Water normally very hot maybe needed running a little while. Water front excellent for meals . I believe that is where you like to stay therefore we would find it hard to meet your needs. Sorry for that Sincerely Carole wootton

"Comfortable hotel"

4
JAG190willow, Bath 13/09/2016

The hotel is clean and the reception staff are always friendly.The rooms are clean and very comfortable. The food is on the expensive side and the staff can be hit and miss. Good value for money and ample parking

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I am pleased you enjoyed your stay with us , I am rather puzzled re your remark staff can be hit and miss . Please visit us again I am sure next time we will all be a hit . Sincerely Carole Wootton

"Great Hotel"

5
LindaMoodyBlue, Bathgate, United Kingdom 13/09/2016

Arrived on a Friday afternoon and check in went smooth found we had a double bed rather than a twin which is what I requested for me and my friend, we were moved without a fuss and given a nice spacious room. I found the staff in this hotel couldn't do enough for you, it was a pleasure to stay here for 2 nights - thoroughly enjoyed the stay!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for all your comments . I am so pleased all of he staff made your stay so comfortable Kindest regards Carole Wootton

"Great place excellent staff and facilities"

5
sueL5575GC, Telford, United Kingdom 13/09/2016

Went with my daughter and grand chil this time Wonderfully warm pool Really welcoming reception nothing too much trouble Great room service Good breakfast Have stayed here several times and it's always good Great family suite

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
All I can say is please continue to stay with us and a big thank you for all your kind words Best wishes Carole Wootton

"Weekend stay"

5
Phil W, Swansea, United Kingdom 11/09/2016

Highly recommended, excellent staff. I have stayed here on three separate occasions and have thoroughly enjoyed each time. All the staff are professional in their approach to guests and nothing is too much trouble for them in making your stay comfortable.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you , thank you, thank you . Please return again very soon Kindest regards Carole Wootton

"My Stay"

3
Evlyne M, Birmingham, United Kingdom 11/09/2016

The hotel is early 80's in décor. It is beside the motorway and as such it is very noisy. The room had a odour of urine and the window opened up I inch. The breakfast cooked items looked like they were cooked the night before. The restaurant food I had was mostly bland in taste. One waiter addressed me continually as "my lady" which drove me insane and everyone said "are WE" ready to order - there was only myself.. With so many hanging plants in the warm humid evenings they stank of fertiliser and there were wasps all around the car every morning.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your frank comments . You are a little out of sink re dates . My hotel was built in 1999. It's decor is traditional & not plastic . I cannot comprehend that during your stay you did not once complain about a urine smell in your room ,if this had been the case you would have been moved immediately. I take serious offence over your comments re the breakfast simply everything is cooked fresh each morning and rotated regularly. Over the last 12 months we have served over 25,000 breakfasts and you are the first one to stipulate that food is not fresh.The beautiful much admired hanging baskets do not contain fertiliser any smell comes from the farming community a few miles away .As for the waiters they do their best I am sorry you don't like them either . I am led to believe you stayed at the hotel for four nights without mentioning any of these things or making any complaint ,how ever did you manage that ?If I had been you I would have left after only one night .Some customers truly amaze me and regretfully you are one of them. I hope your next stay in a hotel is much more suitable to your requirements ,sadly ours certainly is not . Have a great day Sincerely Carole Wootton

"excellent for 3*"

5
barbara l, Manchester, New Hampshire 10/09/2016

stayed just two nights at this hotel,found it to be much better than 3*,..very comfortable and couldnt fault anything,extremely comfortable beds,and children enjoyed the swimming pool,all in all a very good hotel.would recommend.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
It is so refreshing to hear comments such as yours. All I can sat is thank you for sharing your thoughts with others Please come again very soon Kindest regards Carole Wootton

"My favourite place to stay in Lyncoln"

5
Travelforfun35, Brighton, United Kingdom 07/09/2016

To be fair, the Bentley Hotel is on the edge of Limcoln, not right in it. A lovely hotel with pool and spa and wonderful breakfasts. The Maitre D was very attentive and we were well looked after. The hotel room was spacious and clean. We overlooked the main road this time, but the double glazing did its job and we were undisturbed by traffic. The guy who checked us in talked at a million miles an hour as if he couldn't wait to be rid of us, but no matter. All in all, a good short break away.

"Anniversary"

5
jackielangford, Lincoln, United Kingdom 07/09/2016

The room was tastefully decorated and the bed was so comfortable.we were able to use the facilities as they are free with your stay,although if you want any of the treatments these are extra which is expected.The staff were excellent the bar friendly.we had a two course meal which was excellent scallops as a starter followed by lamb chops £12 2courses excellent value.

"Lovely, relaxing stay"

5
muriel6088, Leicester, United Kingdom 03/09/2016

We stayed only one night on Friday, 2nd September, 2016 and have to say from checking in to checking out, our stay was excellent. At check in, reception were very informative. Our room was on the ground floor and although facing the busy road, we did have air conditioning so that wasn't a problem. The room was quite large and clean. We used the pool and jacuzzi which was lovely. We had a drink in the bar afterwards and staff very friendly. We decided to eat in the restaurant that night and so glad we didn't have a starter as the main course was huge!! I had chicken with chips and salad and my husband had steak, chips and salad. He had 3 massive onion rings, he could only manage one of them. We did want cheese and biscuits afterwards but we had no room. We had to leave some of our main meal as there was just too much and we both have a good appetite!! Had a quiet, peaceful night, although the duvet was a bit thick for us. We had breakfast the next day, again, staff very informative and friendly. All cooked lovely. To sum up, loved this hotel and very friendly staff. As we love Lincolnshire, I'm sure we will stay here again as a treat.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely kind words. We are all delighted to read reviews such as your and it goes a long way to boost morale. I hope we will see you again very soon . Very best wishes Carole Wootton

"ENJOYABLE STAY"

4
shroppiefly, England 30/08/2016

Stayed for 2 nights(upgraded)which was very nice. All staff very friendly and helpful. Breakfast very good indeed,all hot food cooked beautifully. Dinner very reasonable,good quality,tasty and enjoyable(get rid of the chipsticks with cod out of place with nice piece of fish,should be real chips) Room comfortable,quiet and clean(shower curtain too small) Would definitely stay again when next in the Lincoln area.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very positive view on your stay. I am pleased you enjoyed all we had to offer, and enjoyed all the food you ate . OOOOOh you are treading on very dangerous ground asking our head chef to get rid of his chipsticks . His recipe and I think that is the way it is supposed to be BUT of course you are always as a customer allowed your opinion and we take all comments on board. We look forward to seeing you again when in Lincoln. Kind regards Carole Wootton

"Perfect"

4
sue s, Bedfordshire, United Kingdom 29/08/2016

Only stayed the one night but everything was lovely. The room clean, quiet plenty tea, coffee/biscuits. Breakfast very good choice all presented nicely. Had quick swim in pool which was warm and so relaxing. Staff all wonderful a really nice visit.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you . We are elighted that you enjoyed your stay with us . Please come again Best Wishes Carole Wootton

"High Standard Hotel"

4
User 27/08/2016

The hotel stay was for 2 nights and the standards throughout were excellent. Staff friendly and courteous at all times. Let down by smell of tobacco smoke, first occasion illegal smoking on second floor not policed, second occasion was ground floor where I was informed they do have smoking rooms! Although uncomfortable, this did not detract from an overall excellent rating.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
You are so very kind . What a lovely review on us . I am sorry you thought someone was illegally smoking. It is very difficult to catch people they become cleverer by the day. I am pleased it did not upset your stay and am grateful for your kind words. Thank you very much Sincerely Carole Wootton

"Fantastic stop over break."

5
Heather23_12, Northamptonshire 26/08/2016

The welcome was warm and friendly,staff very helpful. The room was large clean and quiet. The bathroom had a great shower and all toiletries were included. The swimming pool a definite bonus very warm water, jacuzzi and hot beds also a steam room (although we did not use it. The restaurant in the evening had a fantastic menus and had dishes to suit all pockets. We opted for the more expensive menus but the food was perfect and wine was served at the right temperature. The staff could not have been more helpful. We did have a problem, but it was dealt with within minutes. First rate hotel we would definitely like to stay again

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review of us . Your comments are what we would like to hear from everyone of our customers . Chef will be so happy to learn how much you liked his menu and all the chefs will be happy that you enjoyed their food ,they are a truly dedicated team. I will pass on all your comments to all the team. Very best wishes and we hope you will visit us again very soon Sincerely Carole Wootton

"Lunch"

5
Brian G, Lincolnshire, United Kingdom 24/08/2016

Took my Step mother for her 86th birthday for lunch, very good food and service good choice of meals and deserts would recommend the restaurant for families as well they have a good choice of childrens meals.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind words re your Mothers birthday lunch. I am pleased you all enjoyed your meal so much . We look forward to seeing you again very soon. Kind regards Carole Wootton

"Typically good quality from a Best Western hotel"

4
Andy B, Manchester, United Kingdom 24/08/2016

Like all of the many BW + hotels I've stayed in both in the UK and USA, this is of a similarly high standard. Everywhere was very clean, all the staff were friendly and helpful (organised a taxi for my wife and I at short notice) and the price is reasonable, especially when you consider the facilities. Pool, gym and spa and beauty room. Breakfast was excellent. Buffet, so you could have as much or little as you wanted. The Lincolnshire sausages were especially tasty !! When visiting Linclon, would definitely stay here again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for such a positive review. I am pleased you had a good stay and that you found us to be of such a high standard. I can only look forward to you booking again and hope to see you very soon. Kind regards Carole Wootton

"Wonderful Stay"

5
Wendy C, Warwick, United Kingdom 23/08/2016

We booked this Hotel for its position and Spa. It was perfect for a family trip to Lincoln. Even with the Hotel being so close to the main road the bedrooms are very quiet. The food and facilities are excellent. The Hotel was clearly very busy with a wedding party - but we were still treated well as they have plenty of staff, who are so helpful. The Spa was lovely and made the whole stay a very relaxing experience.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Many thanks for your lovely review. I am so pleased you had a lovely stay and that you found the bedrooms quiet and the food excellent .What more can we wish for than another happy customer. I hope you will be able to visit us again very soon. Kindest regards Carole Wootton

"Excellent customer service "

5
Julie W, Lincoln, United Kingdom 22/08/2016

Stayed at the hotel on 20 august and throughout the stay customer service was second to none. A special mention to restaurant staff who were extremely attentive.we booked a table for dinner, it was busy, food was excellent. Rooms were comfortable, my mum had an accessible type room and it was great for her.would fully recommend

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us .How satisfying for all of us here to read such a lovely report. I will pass on all your comments to the team who will be delighted . I hope you will stay with us again very soon. Best wishes Carole Wootton

"Terrible nights sleep ...or lack of it"

3
riw9471, cambridgeshire 22/08/2016

This hotel is on the side of the A46 which is a very busy road 24 hours a day. Despite requesting a quiet room, we ended up with a superior room which faced the main road. Even though I am partially deaf, the noise from the road, really spoilt this visit, and resulted in a very poor sleep. We ate in the restaurant, which if you don't like onions or garlic you will be struggling to find much choice. Food was ok but nothing special. Did mention to the receptionist that if I was stopping at a premier inn, I would be looking for a refund as they guarantee a good nights sleep, but this just fell on deaf ears....no pun intended. We do like the best western brand but wont be recommending this one, due to vehicle noise, very disappointing.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review.I am so sorry you did not have a good nights sleep due to noise from the road .As you know we do have many quiet rooms but we also do stipulate that it is only possible if we have the availability and on this occasion I am afraid all our superior rooms on the quiet side were already booked. On your departure you did not mention road side noise ,only noise from the corridor outside your room. Never the less we are not a Premier Inn and we do everything in our power to make our customers comfortable and happy . In your case we obviously did not come up to your expectations for that I apologise Sincerely Carole Wootton

"Super service"

5
Marion J, Yarm, United Kingdom 22/08/2016

This was a wonderful experience - no request was too much trouble and the friendliness of all staff was amazing. Special mention of the maitre d' whose flambe astounded our young grandchildren and made him a friend for life.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review on us . we are all happy when our customers are happy . Giovanni will be grateful for your kind words re his flambe. He enjoys making them as much as you enjoy eating them. please visit us again very soon . Kindest regards Carole Wootton

"Dip,Dine and Dream!"

5
sunkissedbabe, Louth 18/08/2016

Stayed one night two weeks ago on the Dip,Dine and Dream offer which is superb value for money. Check in was very friendly and took no time at all. My request for a quiet room away from the noise of the by-pass was no trouble at all to the receptionist and the Executive room was large and very nicely appointed. We did indeed have a 'dip' in the afternoon and enjoyed the sauna and jacuzzi pool too. Dinner was really enjoyable and represented excellent value as part of this offer. we chose to have steak in a sauce (small supplement) and it was beautifully tender. the puddings were sizeable, delicious and beautifully presented. Could have had three courses but could only manage two! Quality of the drinks was high although a little bit on the expensive side. As it was a beautiful day we sat outside in the afternoon with a glass of wine. The only negative is that the outside seating overlooks the car park. It would be a real plus if there could be some tables and chairs in a more attractive area of the grounds. (just a suggestion). Slept well in the comfortable bed. Breakfast was very good with everything you could wish for. Tea and toast brought to you, self service for all other items. The staff were all very nice in the Dining room at both meals. All in all this was a most enjoyable little treat and as we only live an hour away we shall be doing this again!!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review . You really enjoyed your selves which is what we anticipate and hope for. I agree with you re the seating outside . We do have a garden at the rear but it is a little hard to find. However we take on board all comments and will endeavour to put some more seating there for the future. We look forward to welcoming you back very soon . Kindest regards Carole Wootton

"Fabulous stay"

5
Cjpadp1, Peterborough, United Kingdom 16/08/2016

They got everything right from check in to check out. Lovely room,pool relaxing, food and service superb. The very best of Best Western. Thankyou. We look forward to returning. We would be recommend this to our friends

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
How lovely . We aim to please and we certainly pleased you. What a lovely response Thank you so much .Do visit us again soon Kindest regards Carole Wootton

"Excellent value but reception can be away with fairies"

5
Graham R, Milton Kenes, United Kingdom 16/08/2016

The room on ground floor was air conditioned, spacious and luxuriously furnished. Reception was a ghost portal for awhile but pleasant and helpful when she appeared from duties in a back room with security monitors. Dinner was too expensive for me but breakfast was grand.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely report on us . As for the receptionist not on the front desk . She will be severely reprimanded. I am sorry you found dinner to be expensive ,we do serve excellent bar meal at a lower cost .Perhaps if you stay again you could try one of those. Pleased you enjoyed your breakfast Kind regards Carole Wootton

"Overnight stay"

4
dawnola, Berkshire, United Kingdom 14/08/2016

Stayed last night after a family birthday get together. Room clean and nicely decorated. Breakfast delicious with usual choices of cereals, pastries, full English etc. Staff serving breakfast were friendly and courteous and organised. Spa facilities but we didn't use. Two down sides to the visit, our room was very close to the dual carriageway and the traffic noise clearly heard even through the glazed Windows. I woke at 6.30 and couldn't get back to sleep due to the noise. I mentioned to reception on checking out and although apologetic suggested the next time I stay to request a quiet room!!! If I had known before hand, I would have. The second point was, smoking rooms next to non smoking rooms and the corridor stank of cigarette smoke. Suggestion : put all smoking rooms on same corridor with good ventilation rather than intermixing.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind review of us over your stay. I am so pleased you had a good time, enjoyed your breakfast and the staffs attention. Re the smoking rooms of which we have only four. Unfortunately the new block was built at a later date and we did not wish to have any of these as smoking rooms that is why they are placed on the ground floor before reaching the new block .To be honest I wish we did not have to have them BUT unfortunately some customers completely ignore the no smoking ban and still smoke in a no smoking room . It would be far worse if we didn't have any at all. I appreciate your comments and can understand them. I hope you will return and ask for a quiet room on the second or third floors with no problems there at all. Best wishes Carole Wootton

"3D package 5 star value"

5
tiger076, Reading, United Kingdom 11/08/2016

This was our fourth stay at the Bentley and it never lets us down _ we took the Sunday night 3D package Dip =use of the pool and leisure facilities, D =dine with breakfast and three course evening meal,D=dream on a comfortable bed in an Executive room _ all of this for a total of £99 per room The facilities are first class, staff are knowledgeable and friendly and the food is to die for! We will definitely stay there again when next visiting Lincoln

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so very much for your kind review . We all love to receive compliments such as yours . Please keep looking at our web site as offers such as this one do come up from time to time. I will pass on all your lovely words to our chef Kindest regards Carole Wootton

"Great Hotel, great service, great location."

5
armourer1, Shropshire 11/08/2016

I have stayed at the Bentley many times over the last 12 years and have always found the service outstanding. The rooms are big and reasonably quite even those close to the main A46 road that runs down one side. The beds are comfortable . Restaurant is very good and the genuine friendly service is appreciated.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Many thanks for such a lovely positive revue of us all. What more can I say ? Just please keep returning and enjoying what we have to offer. Very best wishes Carole Wootton

"Nice place"

5
Deb0rahkp, Derby, United Kingdom 11/08/2016

Lovely & friendly staff. Nice pool & facilities. Our room was a little noisy as right next to the main road but other than that we could not complain about the service. Only a short drive to Lincoln & close by to other pubs for food & drink outside the hotel..

"One for the families and business travellers. The rest of us should look elsewhere."

3
PB067, Leeds, United Kingdom 11/08/2016

If you took the signs away and hid the 'Spa' you would believe it was a 'Premier Inn'. Premiers I would rate between 3-4 stars depending on the room being upgraded or not. The rooms here I am afraid are very 'old Premier' - decent bed but tired furniture and decor with small tele, so 3 stars is all I can give. And I am afraid the 'Spa' adds nothing on this site, as 'adult swims' are post 6PM only, so very much a 'Youth Center' feel and not very pleasant for the Senior traveler looking for a bit of R & R. Also badly run, as 3 attendants had to check on the adult swim times as none of them knew for certain, so don't actually expect the rules to be applied even after 6PM. Also, kids in the steam room and Sauna? usually these at least are 'no go' children areas at all other hotels, so again the Spa adds nothing to this site unless you are under 9 years old. Food, I did not try so I can't comment. But Lincoln has great restaurants so why bother? especially as I suspect it would have been like eating in the school canteen. The location is commercial. The hotel fronts an extremely busy main road and roundabout with the actual bedrooms less that 10 meters from the road side. The access road is lethal turning in and out, but the actual site is large with plenty of parking. I would say a good one for the commercial traveller. Definitely one for families and business travellers with more money than sense. The rest of us should steer clear.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review on us . Oh dear !Thank goodness you are definitely a minority customer. The bedrooms are not tired, they are equipped with traditional wood furniture which I am afraid differs greatly from Premier Inn who usually equip their travel lodges with melamine type made from ply wood covered in PVC. Our leisure centre times are shown in the bedroom folders and also the pool area. Once again you are mistaken , adults can use those facilities from 7am until 9pm daily. Children cannot use any facility after 6pm.The Spa is a total different identity and adjacent to the hotel the facilities you were using were of the leisure club. We do not ban children from our hotel we welcome all ages .As for the restaurant you suspect would be like a school canteen .How can you even comment when you did not see or use it? Obviously we did not suit your requirements for which I am sorry , however we are happy to note that 99% of our customers really love us. I hope you will find your next stay in Premier in more to your satisfaction and pocket Regards Carole Wootton

"Weekend stay"

5
Phil W, Swansea, United Kingdom 07/08/2016

Had a great weekend. Breakfast excellent. Had dinner first night in restaurant, enjoyed so much returned the second night. Excellent value for money. Rooms spacious, very comfortable, nothing was too much trouble for the very friendly, efficient staff

"Middle of the road"

3
njp988, Ashford, United Kingdom 03/08/2016

Only used for a pit stop - I got a reasonable deal - def wouldn't pay the the hotels standard tariff of £ 107. Rooms are comfortable and clean if a bit outdated and breakfast had everything you'd expect but nothing that would make it stand out. Staff friendly and accommodating .

"Fantastic breakfast & service"

4
Merseyprincess, Berkhamsted, United Kingdom 01/08/2016

I just stayed one night on my own as I was going to a party. It's a bit tricky to find the entrance as you have to turn into a road that looks like it's only going to a garden nursery! But once there the parking is free & easy. Reception staff were very helpful. I had a quiet room, away from the seasonal wedding party, however, the traffic from the main road is a little noisy - so ask for a room on the other side of the hotel. Comfy, spacious, typical contemporary bedroom with all mod cons. Breakfast was really excellent. The most efficient, organised restaurant team I have experienced in a hotel for some time. Buffet had something for everyone and hot breakfast was piping hot, fresh & plentiful, even at 9.30 am (vegetarian sausages were all that were missing for me) with fried, poached & scrambled eggs, mushrooms, fresh tomatoes, hash browns, bacon & sausage. Not to mention the fresh fruit, yoghurt, croissants etc. One thing to note - taxis are expensive & not so easy to book on a Saturday in this area - I didn't go far & it was £17. Prices increase further after 9.30pm.

"Good hotel, excellent staff, lovely pool"

5
FamilyHotelUK, Derby, United Kingdom 31/07/2016

Really impressed. Stayed a night here. We asked for a quiet room and despite there being a big wedding on, they gave us one. (Thank you!) You can hear the traffic noise a little bit due to it being right on the A46(obviously), but you can't really hear it when the air conditioning is on. Very good air condiitoning unit. It was a clean, quiet, spacious room and a very comfy bed. Very good breakfast (and staff). Reception staff excellent. Lovely pool and jacuzzi. Steam room and sauna also good but didn't spend so much time in there. Pool and facilities open until 8pm at weekends (jacuzzi only until 6pm on a Sunday) We were able to book out and then stay using the pool after 11am which was really nice. Both times the pool was quiet. Kids not allowed in after 6pm. Very glad we stayed here.

"Bentley Hotel & Spa"

5
Kathryn H, Harwich, United Kingdom 31/07/2016

Good hotel. The food and service were excellent. The spa and gym facilities make hotel a cut above others. Would be happy to stay there again. Good location on two counts; only 10 miles from the A1 and 2 miles to historic Lincoln.

"Good hotel if you are traveling with work"

4
_debrafullerton, Codsall, United Kingdom 27/07/2016

I stayed for one night. This hotel has good features if you are travelling with work. There is plenty of parking and the hotel is night next to the duel carriageway and easy to find. My room was very noisy with the window open, lots of heavy traffic noise. Room service offers a small but nice selection of food and the help yourself breakfast is quick and easy.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your positive review on us. If your room is situated on the road side it can be noisy with traffic but we do have plenty of rooms on the back and side of the building . If you stay with us again please ask for one of those as windows open in the summer can be noisy on road side .. I am pleased you enjoyed your room service and breakfast . We look forward to welcoming you back Best wishes Carole Wootton

"very very good"

5
graval007, Andover, United Kingdom 26/07/2016

My wife and I stayed for I night 24th July. We had a good deal for our stay but because we were dining with family we can only comment on our breakfast experience which was exceptional both in food quality and service, a good selection and choice. Room well furnished and bed very comfortable. We stayed on the ground floor room 103 and we were very satisfied with our stay. We could not comment on the spa or other facilities as we did not have time. However we shall return in October and spend more time. Thanks to all the staff.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Wonderful ! Thank you so much for your very kind review . We look forward to welcoming you back in October . This time remember to print your swim wear for even more relaxing facilities . Or book a treatment in the spa . We Look forward to welcoming you back . Kindest regards Carole Wootton

"So glad we stayed here."

5
CarolBowley, Peterborough, United Kingdom 26/07/2016

My Husband and I stayed here for the night of 23rd July 16. I got a nice bargain with Best Western for this hotel. I only booked 2 days before arrival and got breakfast included for under £85. We arrived just over an hour before our check in time to be greeted by a lovely receptionist who checked us in as our room was ready and explained where we go for food, if we wanted anything brought to our room etc. They have a nice restaurant and offer a 2 course dinner for £23. They also have a cocktail lounge open to 11pm and guests can order drinks from the night porter after that. We had a really comfortable night and our room was facing the motorway (239). We did hear the traffic but that was because we had the window open, if it was closed there was no noise. There is air con in the rooms and ours had a waterfall type shower over the bath. They provided little toiletries which were very luxurious, especially the soap and a fluffy bathrobe too! The bath towel was really heavy so a good quality one. Breakfast was lovely, it's a serve yourself affair but they take your order for tea/coffee/toast. Continental or full English. We were greeted by Matthew, the manager of the week. Matthew mucked in to assist the waitresses clear tables, it's great to see a manger not afraid to do the dirty stuff. His team were constantly on the go and had happy smiles which made the visit extra special for us as we were celebrating our 40th Wedding anniversary. On checkout we were met by another lovely smiling receptionist. The catering business can be really hard as people always like to complain but rarely stop and say thank you. So Thank You! We would certainly stay here again and recommend it.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
A huge thank you for all your lovely comments on the hotel I am so pleased you had such a great time ,not many people understand exactly how hard the catering trade is , but you do and that is so appreciated . We all try to do our best and your praises are music to our ears. Thank you so much please come again very soon. Kindest regards Carole Wootton

"Comfortable Stay"

3
Lisibbo, Leicester, United Kingdom 25/07/2016

Stayed here for one night as we had tickets for a concert at the Castle. Booked an executive room which was a good size with a seating area. I felt the room was in need of modernisation but was comfortable. Unfortunately we didn't get to use the spa facilities due to time constraints so can't comment on that.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review on your stay .I am pleased you found your room comfortable .I'm sorry you found the room needed modernisation ,but we remain traditional with our solid wood furniture and shy away from cheap plastic ,metal or melamine furniture we prefer better quality items eg your leather sofa etc Sincerely Carole Wootton

"Business stay"

5
User 23/07/2016

Very good best western hotel. I stay at a lot of best westerns and this is a very good one. Friendly staff, nice rooms and spa and pool are very good, a great way to unwind after a stressful day of meetings! Food and bar area also very good as is the breakfast.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you Mike for your great review. It is a pleasure to read comments such as yours and I hope you will continue to stay with us here at The Bentley in the future. Kindest regards Carole Wootton

"Wedding "

5
poppy186336, Lincoln, United Kingdom 22/07/2016

Our son and his wife like the lady before had there wedding there last week it was truly tremendous and pulled off immaculately by claire and matthew. They truly put everybody at ease even me and that's hard sometimes!! ( Joke actually) which makes a wedding memorable knowing everything was hand. In fact every member of staff made there wedding even some hotel guests who joined in the party at the end. I can highly recommend this hotel for any forth coming wedding you have planned. Well done to you all

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
How kind of you . Matthew and Claire will be so pleased to hear you had such a lovely time at your daughters wedding. Thank you very much for your recommendation.i hope your daughter has a long and happy future . Sincerely Carole Wootton

"Amazing"

5
sue b, Lincoln, United Kingdom 17/07/2016

We had our wedding at the Bentley back at the start of July, and it was beautiful. The staff were so attentive and put us at ease every step of the way. As the bride, I dealt with most of the wedding things, Matthew and Claire were the managers who mainly dealt with my calls and emails. They were amazing, reassured me, answered every question i had even if i had asked it before and forgotten!! They have weddings all the time, but deal with us as individuals, they made me feel like i was the most important person. Then there is Giovanni who does everything for the wedding. He was fantastic, so attentive and his attention to detail was amazing. He and the others chatted about all different things, had a laugh and because of how they treated me, I was so chilled and relaxed, i didn't worry, as i didn't need to. But after two years of planning with them and speaking to them,about my wedding, I will miss them. I feel privileged to have been able to share my wedding with them too. If you are planning a wedding or know someone who is, my husband and I would definitely recommend the Bentley Hotel. Thank you everyone at the Bentley.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
On behalf of all managers and staff I would like to thank you so much for your very kind review. They will be so happy to hear that you have complimented them so well . As long as you are happy on the day ,we are. One of your comments really moved me and that was "I will really miss them" How lovely that was . You are always welcome to pop in and see them . Thank you once again for having such faith in us Best wishes for your future life together Carole wootton

"Birthday weekend"

5
Maidso, Mansfield, United Kingdom 06/07/2016

We stayed for one night, making the most of an early check in at about 1.30pm, by hitting the pool with the kids. The kids loved it and the steam room and sauna were lovely for the adults . The family room was spot on with good sized bunk beds, by all accounts very comfy! It was my mum's 70th birthday and we had a table for nine in the restaurant . Lovely food from the adults menu and the three course kids menu was good value and very well received by the kids. Friendly staff and nothing too much trouble. We were able to reserve a table for nine for breakfast and had another lovely family meal in the morning. Thanks!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely comments . I am so pleased you enjoyed your Mum's birthday with us and hope we will see you again Best wishes Carole Wootton

"“ADEQUATE”"

3
DandGNottm, Nottm 05/07/2016

2 night break early July high floor quiet room requested. Upon arrival we had to ask for a second bathrobe (oddly enough this happened on a previous stay) and a second set of towels. In addition the toiletries in the room did not include any shampoo or a bar of hand soap and no hand soap dispenser on the wall. Friday night was lovely and quiet but Saturday morning at 5.20 there was a lot of clattering, banging and continuous reversing sensors from a lorry making a delivery. The second night the 2 sets of towels had been removed and replaced with a single set. There was also only 1 pack of biscuits and only a partly started toilet roll, no spare. There was a wedding in the function room and in our room there was absolutely no noise from this whatsoever (plus point). Other plus points include very comfortable big bed, clean room plenty of hot water from the shower. The Leisure facilities were very good and clean and the staff we came into contact with were extremely professional and friendly. We were woken at 7.21 Sunday morning and knew we had a chance of showers as all this information could be clearly heard coming from a TV in a neighbouring room. We could also hear the sound of drinks being stirred with a spoon!!. There was also lots of noise from banging doors. Can't pass comment on the food as we did not dine here. Hotel information states if there is anything you require ask Reception and when we did we were supplied with various missing items but come on these are surely basics when paying over £100 per night room only. Upon leaving we were asked if everything had been alright we replied “adequate” but it had the feeling of staying in a room equipped for single occupancy and having to ask for extras that should have been included in the first place.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
I agree with everything you say ! Housekeeping certainly failed you on your stay & for that I am truly sorry . I can assure you this matter will be taken up by myself as there is no excuse for omitting robes or toiletries in Your room . As for banging doors I gain agree certain people have no nought for others who may be sleeping nearby. Thank you for your positive comments and rest assured we will certainly address your comments Sincerely Carole Wootton

"good location just off A46 south of city"

4
stationmastershouse, derbyshire 05/07/2016

The location suited me being just off the A46 south of Lincoln centre. Free large car park and free wifi . Excellent reception being helpful, friendly and efficient. The room was of a good size, very clean, bed comfortable. The hotel is adjacent to the A46, so if possible get a room at the rear to avoid any road noise.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Many thanks for your review . I am so pleased you enjoyed your stay with us Kind regards Carole Wootton

"A real good place to stay"

5
U8746QXsueb, London, United Kingdom 04/07/2016

Having had a few disappointments in the short stay department, was really delighted at this Hotel and Spa the staff were all really professional, it human and attentive. We ate in the resteraunt and for once no one batted an eyelid when I asked for something slightly different to the good choice on the menu. The veggies were steamed, fresh, and very tasty.I did not leave the table hungry! Next evening chose to eat in the bar, again well cooked food, atmosphere only marred by the group of blokes - who managed to eff and b, cracking stupid sexist comments and boasts of one thing and anoter, the best part of an hour till thatey went to the reteraunt. Never mind. The room was a good size, very clean. (360) The bed a bit too firm for me, but I slept reasonably well as for the 2 night stay I spent a long time enjoying a swim in the lovely pool- some read, I swim! Although I didn't have my work hat on, access was pretty good including to the pool, although the turning circles for wheelchair users may be a bit tight in the changing room, but I did note designated space. Got a bus (26) to Lincoln, just a minute from the door , 40 mins to the bus station and either a walk up a very steep hill or, as we did, jumped on the No 8 up to the cathedral/castle and lovely medieval area. And unexpected treat, the Usher gallery So, all in all, a comfortable, mostly relaxing, 2 days.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for all your positive comments on your stay with us .chef will be delighted that you enjoyed his meals and I hope you will visit again in the future Best wishes Carole Wootton

"90th Birthday celebration"

4
Anne L, Newark-on-Trent, United Kingdom 03/07/2016

Invited by a friend to her 90th birthday lunch. Service relaxed and friendly. Good food, beef melted in the mouth. The table was dressed for a celebration and the room was light and airy. The only downside was that the table was a little wide which meant that it wasn't easy to reach the cruet etc. Nice touch was that extra gravy was brought to the table.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your very kind comments on your birthday celebration. Chef will be pleased to hear how much you enjoyed your meal Kind regards Carole Wootton

"Last minute booking"

5
User 29/06/2016

My partner and I decided on a last minute night away so thought we would give the Bentley a try. The lady on the phone was very helpful and nothing was too much trouble. We enjoyed the leisure facilities and had a fabulous meal in the evening and a filling breakfast the following morning. I had the best sleep in a long while. Looking forward to visiting again

"Very Highly reccommended!"

4
redheadLincolnshire, lincolnshire 29/06/2016

Reviewing Sunday lunch only - haven't stayed here. Good choice of menu and food is excellent. Maître D' is charming and the atmosphere in the dining room is brilliant. You are always made to feel very welcome. The room itself is quite large and the tables are not close together which I find annoying in some restaurants. Modern yet in some ways traditional (carpets, tablecloths etc) which I like v.much. Service is v. good with friendly staff.

"Great location. Comfortable Bed, Excellent breakfast"

5
Bredteam, Derbyshire, United Kingdom 27/06/2016

Great location. Comfortable Bed, Excellent Breakfast. Leisure facilities are very good, great size pool and easily accessible from the main hotel. The location is easy to find and very convenient for Lincoln. staff were very friendly and easy to deal with (!) Bar/ lounge area was a little small but very nicely done out.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your very kind review . We are all delighted that you enjoyed your stay with us . I only wish all our customers were as agreeable as you are. The team try so hard and deserve the praise when they hear comments such as yours . Many thanks please visit us again Best Wishes Carole Wootton

"Throughly enjoyable overnight stay."

5
Jayne W, Cuffley, England, United Kingdom 11/06/2016

Stayed on Friday 10th June and received a very warm welcome despite our late check in of 12.30am. Our room was spotless and the beds are incredibly comfortable so we had a fanastic night's sleep. The bar was busy but the gentleman serving was very professional and friendly despite being very busy. Breakfast was good but the fried and poached eggs looked as if they had been under the hot plate for a long time and therefore unappetising so we settled on the scrambled eggs. We had our breakfast at 9.30am so appreciate you stop serving breakfast at 10am but I still think the hot buffet needs to be checked by a member of staff in terms of the quality and freshness its offering. However this didn't spoil our experience of Bentley hotel and I'm positive had we have asked you would have cooked fresh egg's for us but we didn't want to trouble anyone as everyone was so very friendly.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review. We have taken on board your comments re the eggs . The breakfast chef normally checks the eggs regularly and I am disappointed to hear on this day he didn't check them often enough as it is something I take very seriously . However I am delighted you were so happy with your overall stay with us. Please visit again very soon Kindest regards Carole Wootton

"Excellent restaurarnt"

5
Clare M, Edinburgh, United Kingdom 09/06/2016

Went to the Bentley for an evening meal with my partner's family to mark his parents diamond anniversary. We were given a very warm welcome on arrival and looked after well by all staff during the meal without them being too intrusive. The service was spot-on and the food excellent which all made for a very enjoyable evening for a special occasion. Worth going to for something that requires that 'extra bit'.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your very kind review .I will pass on your kind words to chef and his team for your excellent report on the food and also all the restaurant staff who looked after you . They will all be very grateful . I hope you will return very soon Kindest regards Carole Wootton

"Regular user"

4
Randerz, Chester 09/06/2016

I've been coming to this hotel for the last 15 years, never been disappointed. Restaurant and breakfast are always good. Great leisure complex. Good for access to the local area the only drawback is the distance to Lincoln if you want a night out.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Yours is the sort of review that makes us all think our work is worthwhile. 15 years of visits by you and each one successful what more could we ask ? Thank you so much, please keep returning and we will always do our best to satisfy you. Very kindest regards Carole Wootton

"Let down by the leisure club"

3
619wendy, Beverley, United Kingdom 05/06/2016

We stayed at the Bentley for two nights for our anniversary weekend and on the whole the experience was good. Exactly what you would expect for a hotel of this kind. A particular mention goes to the restaurant staff who were pleasant and helpful and the food was good. We choose this hotel as it had a leisure club and my partner and I love swimming. The staff there were not so pleasant and helpful. Having a pool and spa is a massive asset but the pool, sauna and steam room are in great need of a good clean and refurbishment. Very disappointing. I filled out the comments form and left it at reception along with my email address but haven,t had a response.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review. I can assure you your complaint on the questionnaire was addressed immediately With the leisure club staff and we did send an e mail to you . However, obviously you did not receive it, therefore I can only apologise once again for the uncaring attitude the leisure club sfaff apparently showed towards you. I am gratified that all the other staff in the hotel treated you well which is how we normally treat our customers. I hope you will visit us again and renew your confidence in the team . Sincerely Carole Wootton

"Ticks all the boxes "

4
Adele T, London, United Kingdom 05/06/2016

We stayed one night for a wedding at Kelham Hall. The hotel was clean, executive suite of a good size and fitted with all mod cons. The general appearance was a little dated. The bed was comfy and the room was quiet. There was a good selection of hot and cold breakfast foods and staff were always friendly and helpful.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us. I am pleased you had such a good nights sleep and enjoyed your breakfast. Best wishes Carole Wootton

"Excellent venue for a large meeting"

4
JMH4, England, United Kingdom 25/05/2016

I attended a one day conference at this hotel and it was very good. Great space and lots of parking. Large spacious room that looked as though it could sub-divide for smaller events. The food was very good – considering they were catering for nearly 200 people. The staff were friendly and professional and looked after us very well. The spa looked good but I didn't have time to use any of the facilities and sadly I wasn't staying here so I cannot comment on the accommodation – but I will certainly stay here next time. Can recommend.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very much for your positive review on our conference facilities and food. Its refreshing to see reports for our commercial side of the business as most people do not write on trip advisor for these events. We look forward to welcoming you back in the future and hopefully you can try all our facilities. Kindest regards Carole Wootton

"Disappointing afternoon tea"

2
User 22/05/2016

I am a great lover of afternoon tea and I can honestly say that this one was the worst I've had. Rather than a table and chairs, we were seated around a coffee table, My mum sat on a low chair and the other two members of our party sat on a very squashy sofa with little support. The sandwiches were mostly white bread with fillings of a thin slice of ham; egg or tuna. It looked colourless and unappetising . There was no garnish or anything to make the food just a little more attractive. There were four tiny triangles of cheese and tomato on brown bread but these were lost in a sea of unappealing blandness. The cake seemed to be from a shop bought box of mini cream cakes (e.g, mini eclairs, mini cream slice etc) and all had a very wet appearance. The scones were slightly warm although I suspect, because of the slightly over browned top, they were shop-bought ones put into the oven to give a home made touch. However, they tasted very nice and the only thing that has saved this from being a one star review. When we first arrived we were the only ones in the room, however, when we were halfway through our food the room filled up with a wedding party. All the tables and chairs filled up as did most of the rest of the room with people standing. As could be expected with a very large group of people chatting the noise level was high and we could only converse by leaning forward and shouting to each other - not easy on the squashy sofa. My brother-in -law paid for the afternoon tea as a treat for my Mum's birthday so I did not feel it was my place to complain to the waitress about the food although I would have done if I'd been the one paying. I belong to two separate groups who regularly go out for afternoon tea and I most certainly will not be recommending this venue.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I am so sorry you did not enjoy your tea with us. I fully understand your comments re the room and have to agree with you that on that particular day we were extremely busy with two weddings which left us very little space for afternoon teas for that I am truly sorry . I feel your comments over the actual food are a little harsh . The sandwiches are small and varied without much room for garnish without them looking drowned. One cannot garnish or spice afternoon tea sandwiches without them looking more like a ploughman's lunch. Andy or Donna our pastry chefs will be so upset when they hear you did not like their scones etc. I can assure you these were definitely not put in an oven to look homemade, they are home made. We pride ourselves on customer care and I must apologise once again for the noise in the room Sincerely Carole Wootton

"Faultless! A big thank you "

5
User 19/05/2016

Myself and my Husband enjoyed a lovely evening here with the 'dip, dine and dream' offer. Would highly recommend everyone to take advantage of it. Lovely spacious superior King room included, very comfortable, and very clean. We spent a relaxing couple of hours in the spa area. Hot tub, steam room, sauna & pool. Finished with a laze on the heated beds to dry off. Huge white fluffy robes provided in the room too which was lovely afterwards. The offer also included a 3 course meal in the evening, lots to chose from and all of the food was absolutely beautiful. We enjoyed a buffet breakfast the following morning. Service was excellent throughout, from check in, restaurant & everyone we encountered. All of this for £99 per couple. I wish we could do it every weekend. Thank you Bentley Hotel.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review . It gives us all great pleasure to hear comments such as yours you really enjoyed every thing we had to offer, that in itself is exactly what we wish to hear. Thank you and please come again very soon Best wishes Carole Wootton

"Little bit above average!"

3
User 18/05/2016

Honestly. 6.5 rating out of 10 I'd give it. Rooms aren't that modern. Felt like a B&B with a decent bed. If you want to stay there based of the fact that there's a pool, you'd be better off going to a spa. Changing rooms were a bit dirty. Hot tub wasn't that brilliant. Steam rooms are too small, there may as well not be any. TV was too small (and I had a pricey room). Customer service at reception was tbh very nice. I looked terrible but the receptionist was very bubbly! Love the fact I could have a good look around pennels after. Worth the money but not "amazing". Although unless your staying at ceasers palace or a fancy place in central London and willing to flash Money through you fingers like fun coupons on a full resort, your never gonna find any hotel brilliant. Very nice though. But wouldn't bother going again. Once was enough.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your comments re your stay. For the first time ever I'm not sure how to answer this review .We do have a spa you obviously did not see it . You say we are worth the money and very nice . However, not amazing so wouldn't bother coming again . Oh if only we could all be like Caesar's Palace or fancy places in London ???? Unfortunately we can't be, so we will carry on doing our very best for the customers in our own way. Very best wishes and I wish you luck in Las Vegas Carole Wootton

"An excellent venue for business or pleasure"

5
Colin D, Dorking, United Kingdom 17/05/2016

The Bentley Hotel is located just off the A46 near Lincoln in the same complex as a large garden centre incorporating a number of shops and a remarkable food hall selling a wide range of local produce. The hotel is a modern building of three floors with a pleasant bar and restaurants. The staff are all local, cheerful, friendly and efficient. The hotel décor is pleasant and tasteful, everything of good quality and spotlessly clean. Our room was very comfortable and equipped with everything one needs. Well designed bathroom and comfortable bed. We stayed for three nights and dined with a group at the hotel. The menu offered a good choice and the food was excellent although the service was rather slow with 70 people to feed. Breakfast was very good with a really hot buffet and hot plates. We find that most buffets are lukewarm and plates not heated!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely review of us . We are all delighted that you enjoyed your three night stay with us .We certainly enjoyed hosting you all . I hope you will all come again another year Very Best wishes Carole Wootton

"The total package"

4
Monica W, Horby, Sweden 17/05/2016

Always nice and friendly atmosphere everywhere from counter, to bar to restaurant. Beds are big and rooms are spacious and clean, big bathroom. Easy access from road and no noise. Love the breakfast in the morning.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much Monica for your very kind review . I hope you will always enjoy your stay with us as much as you do at the moment. We look forward to seeing you again very soon Kind regards Carole Wootton

"Birthday Celebration"