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Best Western Plus West Retford Hotel, Retford

24 North Road, DN22 7XG, Retford, Great Britain - Voir sur une carte
Best Western Plus West Retford Hotel - Vue extérieure Best Western Plus West Retford Hotel est idéalement situé dans le centre de Retford. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Découvrez la perfection et le confort moderne au Best Western Plus West Retford Hotel ! Superbe maison de campagne du 18e siècle construite sur des jardins aménagés de plus de 1,5 hectare, ce remarquable hôtel offre un confort unique ! Situé dans la ville marchande historique de Retford, notre hôtel traditionnel comprend 63 chambres est offre un accès pratique à l'A1 et à la M1. Avec une salle de bal récemment rénovée et remontant à 1851, des portes-fenêtres donnant sur un grand salon, ainsi que six salles de réunion, cet hôtel est un choix charmant. Le soir, vous pourrez siroter votre boisson préférée au Chatsworth Bar avant de dîner au restaurant de luxe de Orangery offrant un menu de plats traditionnels et de nouveaux plats appétissants. Passez un excellent séjour !

Best Western Plus

West Retford Hotel

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
  • Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
Travelers_Choice 2020
Basé sur l'avis de 878 voyageurs
Note attribuée
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En famille En famille
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Rapport qualité / prix

"Good people!!"

User 17/05/2022

A nice clean room, comfortable bed. Friendly staff. Great breakfast. I never do reviews but felt I had to!!!! I left two phone chargers in the room. I thought oh well no big deal, my own fault and didn't bother calling the hotel. Today, 10 day's later they've been posted back to me. Whatever person or people did this a massive thank you!!!!!

"OK - but nothing exceptional"

Itinerantur17, United Kingdom 09/05/2022

Lovely peaceful setting with friendly staff. Room spotlessly clean but dated - Larger than normal. Food good at both the bar and breakfast. Just a bit 1990's and geared more to wedding guests than business travellers

"West Retford hotel"

Dianne P, Weymouth, United Kingdom 02/05/2022

This hotel was a perfect location for a wedding that was held at the rugby club. The food in the restaurant was absolutely outstanding. It felt like fine dining. The staff were very friendly and helpful. The rooms have everything you need. It's excellent value for money. I would highly recommend this hotel to anyone

"Excellent hotel - recommended"

peteraI5923RI, Solihull, United Kingdom 27/04/2022

Great location for the A1. Hotel set in lovely grounds. Room was spacious and comfortable with all expected amenities. Food in the restaurant was very good. Staff throughout the hotel were uniformly friendly and helpful.

"Amazing stay"

User 25/04/2022

what an excellent hotel pleasent and efficient staff excellent food.,also I would like to give a thumbs up to the housekkeeping staff especially Karen,the cleanliness of the rooms are excceptional and nothing is too much trouble for them.Thankyou for a wonderful stay see you next year

"Lovely country house hotel"

isisjem, Oxfordshire, United Kingdom 19/04/2022

One night in a lovely room that had a huge tv and a rolltop bath in the bedroom. But also had a double walk in shower. The grounds of the hotel have the wow factor and this is a lovely place to stay and I imagine would be perfect for a wedding as so many areas great for photo opportunities.

"Perfect weekend break."

User 17/04/2022

Everything about this hotel was perfect for us. The grounds are very well kept and the room was beautiful and clean. Food and service in the restaurant were very good both at dinner and breakfast. We will definitely visit this hotel again.

"Fabulous Hotel"

User 03/04/2022

I stayed at this hotel as my friend got married here. It was a fabulous experience from start to finish. The rooms are clean and spacious. The staff are friendly and helpful and nothing was too much trouble.

"Lovely hotel in good location"

awelltravelled23, Barnoldswick 24/03/2022

Convenient location for Retford town centre. Set in very pleasant grounds. Room in the cottages was comfortable and had everything we needed. Price was very reasonable. Would stay again if in the area again.

"What a pleasant surprise"

Vanessa W, Hurst Green, United Kingdom 09/03/2022

I stay in a lot of mid range hotels with work and this surpassed my expectations. The room was spacious, immaculately clean, good temperature, with a big comfy bed and ok pillows. So often pillows are appalling. The bathroom was a little dated but absolutely gleaming. Good range of tea, coffee, biscuits and hot chocolate. Breakfast was great and the evening meal was ok. If you are after a clean comfortable place to stay, I would recommend.

"Family treat"

ysg111, Birmingham, England, United Kingdom 24/02/2022

The hotel was lovely and clean, and the staff were pleasant and really helpful, but felt that the food could have been better for a 4* hotel. It seems if you were with a wedding party you got more for breakfast

General Manager, Other at Best Western Plus West Retford Hotel, responded to this review
Thank you for your comments regarding how the the hotel is and how nice the staff are. I'm sorry you felt the food could have been better, I must point out that we are in fact a 3 Star hotel, not a 4 star as you have stated. Thank you, Andrew.


User 22/02/2022

We celebrated our wedding at the West Retford Hotel at the weekend, I can not recommend a better venue after many failed attempts due to the pandemic, the hotel staff were amazing Pam helped us organise everything each time and was brilliant with everything, the hotel suite was beautiful and clean housekeeping looked after us in the room they were fantastic everybody said how lovely the rooms were. The food was outstanding. A special mention to Toni and Lee who made the day run like clockwork they were both so attentive and really looked after us, all the staff were fantastic. If you are considering the West Retford for your wedding we highly recommend it. Thank you so much for everything. Mr & Mrs Dyson

"Perfect Wedding Day"

User 19/02/2022

Just celabrated our wedding here and I can't speak highly enough of this venue, and most of all the staff. Nothing was too much trouble, the staff ran everything so well we did not have to do anything. The food was great, the rooms were nice, and everything was so well organised. Our day was made perfect and much of that was due to how this venue ran it. We would recomend the West Retford hotel for anyone getting married in this area.

"Recommend a visit"

User 15/02/2022

We had a beautiful stay! Staff are very welcoming and friendly, nothing was too much trouble. Food was outstanding and big portions. The rooms are really warm and spacious. We will definitely return again :)

"Reality did not live up to expectations"

User 03/02/2022

Unbelievably the heating goes off at night, freezing in the cottage room. Mind you, curtains covered the radiator anyway so not much use! Bathroom heater on a timer, shower if you dare. When it did come on, it brought out the flies - middle of January too! Food okay and bed comfy, but sadly will never stay here again.

"Good value"

KEVIN49, Lydney, United Kingdom 31/01/2022

We had a three night stay here this was our second time and we will be coming back again the grounds are lovely nice place to walk around in the morning or evening very good selection at breakfast all cooked freshly to order

"New years eve"

ksjrich, Rotherham, United Kingdom 02/01/2022

Stayed over night for the new year fala package. Absolutely superb. Staff friendly food fantastic. Entertainment good.piper and fireworks at midnight made it a very memorable evening . Rooms very comfy. As s group of 8 we all said we will return .

"Lovely Staff/ Clean Room"

User 29/12/2021

Reception staff were very welcoming and well prepared. Room was very reasonably priced. Room was spotlessly clean and warm and cosy. Restaurant is nice and grounds beautiful. Although this hotel hasn't changed much over the years I would still recommend.

"Overnight Business Trip"

Road00298841675, West Yorkshire, United Kingdom 15/12/2021

Stayed over at BW in early December, lovely room, clean and spacious with all usual requirements , staff very polite and helpful, I had dinner in the Restaurant, food was well presented and First Class , will return and highly recommend this Hotel.

"60th birthday party"

lorrainesmith59, Stockport, United Kingdom 29/11/2021

Friendly hotel. Well organised. Staff very helpful. Rooms spacious. Food excellent. Good value for money. Would highly recommend. Good location. Nice and cosy. Bar upstairs cold later in in the evening. Overall brilliant stay.

"Delicious Lunch for Family Xmas Party"

ROSSHX, Melton Constable, United Kingdom 28/11/2021

We enjoyed delicious tasty food and superb friendly service for our family Christmas lunch party, which was decimated by covid, weather, and work emergences down from 44 to 18, with traffic delays too, and the kitchen and service team excelled, with big smiles and without rancour. We will be very happy to return again, :)

"Stop on way to northwest"

AA-PWLondon, London 14/11/2021

Pleasant hotel. Very attractive building and grounds. Ground floor bedroom spacious and comfortable Had a light supper but excellent home made soup. Breakfast very good. Staff helpful and friendly. Good parking facilities.

"Very comfortable and clean room"

CatherineS136, Aberdeen, United Kingdom 11/11/2021

I stayed a Friday and Saturday night. The room was very clean and comfortable, no complaints. We ate in the lounge on Friday night and the food was very good and good value at 2courses for £20. My disappointment was with the reception staff who could be friendlier and more informative but mainly with breakfast. On both mornings things ran out before 9.30am! Not good!

"Nice room but poor restaurant."

Stuart C, United Kingdom 25/10/2021

I booked a Saturday overnight stay with my partner to celebrate my birthday. Check in was efficient and pleasant. We were in an executive room in an annex a short distance from reception. For those with mobility issues, there is no lift to the first floor, although this was not an issue for ourselves. The room was clean and well equipped. Albeit we had to move the larger double bed to plug in the bedside light that was not working. Sadly our disappointment came when we went for our evening meal. We were directed the Orangery Restaurant, which is set out in total contrast to the traditional style of the rest of the hotel. We entered a brightly lit room which bore more resemblance to a works canteen rather than a luxury hotel. Set out with Formica tables and about as much style as could be provided by IKEA. The sad point however was that the food was good, but I guess like many other hospitality establishments these days it suffered from poor service. We had to ask for a wine list, it having not been provided with the food menu. The youngsters working the tables whilst very polite lacked clear organisation and there did not appear to be anyone in charge. We ordered a bottle of wine with the food order…and then waited…. The starters arrived and still no wine. So we asked again. A tray with two glasses appeared on an unstaffed bar. And we waited. Our excellent starters were cleared and eventually just before our mains the wine was delivered with an apology. Again a sign of poor training, the young lad apologised, placed the wine cooler with glasses and bottle on the table and walked away….okay I'll pour our own wine thanks, We chose not to return for breakfast. If you want room only, then not a bad choice. Certainly not a venue for a significant meal.

"Our daughters wedding"

User 20/10/2021

We have just spent two fabulous days here, celebrating a wedding. The staff were excellent and couldn't do enough for us. A big thank you to you all. The food and service was great. The grounds were beautiful, can't wait to see the photos.

"Fabulous lunch"

kathryn w, Mansfield, United Kingdom 19/10/2021

Booked the orangerie for the lunch special and wasn't disappointed. Tables well spaced out, attentive staff and excellent food. Thoroughly enjoyed the salmon with asparagus cream and caramelised orange bread/butter pud. Liked what I saw of the neighbouring table's afternoon tea as well. Nice little touch presented for a special birthday. Will definitely visit again.

"Much improved since three years ago"

robpP4823HJ, Ringwood, United Kingdom 19/10/2021

Three years ago the food was horrible and the staff not much better. I don't know if there is new management but this time the whole experience was a pleasure. We booked to eat out for two nights and only ate in on the first night but in the event would have been happy to use the restaurant for the second and final nights.

"Clean and comfortable"

User 13/10/2021

Better than we expected. Very clean rooms, friendly staff, good vegan choices for breakfast, which is still unusual elsewhere. The gardens are beautiful and Victorian? Sunken garden is quiet and full of wildlife.

"The room was very clean and a decent size."

Srich2015, Cornwall, United Kingdom 13/10/2021

Very easy to check in, plenty of parking, the room was clean and quiet. Good Wifi. Good location for accessing towns and cities nearby at a fraction of the price. breakfast was extra, there was a small bar area.

"Wedding event"

User 08/10/2021

Amazing staff service was really good, great hotel, food was amazing also definitely would recommend or stay again. Room was spotless, bathroom was also spotless, shower was good not like some hotels where there's no water pressure to have a good shower, all staff were professional in there approach.

"Great Place"

User 01/10/2021

We recently stayed one night as a break in our journey to Scotland.What a lovely place we found. The hotel is a Georgian style property which looks like a great wedding venue. We spent the day visiting the Yorkshire Wildlife Park which was nearby before checking in. Our room was nice and clean and had everything you would expect. We then had a drink at the bar before dinner. The dinner was not only fantastic value it was very good, as was breakfast the next day. We certainly would stay again.

"Military reunion"

User 28/09/2021

We have been staying at the Best Western for many years now to attend a meeting up of old friends.And thats what it feels like when we arrive to book in.The staff are always welcoming and in some cases actually remember our names which i like.The location is easy to get to and when driving in the entrance it feels like home.The rooms are clean ,spacious and with very comfortable beds .I look forward to our next stay at this excellent hotel.

"Leisurely Stay"

Dinga B, Martock, United Kingdom 26/09/2021

Always a pleasure staying at a hotel of this class. Acouple of very minor problems that did not spoil our experience. 1 problem was awedding was taking place and it would appear that parents cannot look after their children properly in some circumstances.

"Pleasant stay in historic hotel."

KDL885, Belfast, United Kingdom 25/09/2021

Met the standards I would expect from this class of hotel. Good amenities and well presented. Staff were pleasant. Plenty of easily accessible and free parking. Didn't use the restaurant so, can't comment on the food. Only negative was noisy plumbing in the wing of the hotel we stayed in (The Cottages). Staff made aware on departure. Would stay here again if visiting Retford.

"An Excellent Hotel"

User 20/09/2021

We have stayed at this hotel on several occasions and have always found it to be very good. The rooms are clean, spacious and comfortable and the staff very obliging and friendly. The breakfasts are delicious and evening meals very good too. It has plenty of space for parking and only a short walk into town. I would highly recommend a stay here. The only thing I found that didn't come up to par was that the duvet was too warm but that is a personal choice.

"Fantastic Stay and Surprise party"

User 14/09/2021

Booked a private dining room to celebrate a belated birthday and stayed overnight. Arranging everything was easy as the event organiser (Jessica) was very accommodating. The (very reasonably priced) food far surpassed expectations, service was friendly, rooms and grounds were lovely. All in all a great stay.

"A wonderful place to stay."

nickydewfall, Preston, United Kingdom 09/09/2021

This is such a lovely and relaxing hotel. The grounds are so nice to wander round and to sit in. They were being kept tidy every day. The rooms are spacious, and the lady looking after it was so cheery! All staff we met were pleasant, courteous and helpful. The Afternoon Tea was amazing, the best we have ever had!

Andrew L, Other at Best Western Plus West Retford Hotel, responded to this review
Thank you Nickdewfall for a wonderful review of the West retford Hotel. We are luck to have beautiful gardens for our residents and cuastomers to enjoy. Thank you for mentioning the staff as they all work incredibly hard to ensure we meet ou guest expectations.

"Great wedding venue."

Always_late_25, Worksop, United Kingdom 31/08/2021

We've just had our wedding here and would highly recommend. They've been so accomodating and flexible having had to rearrange once because of lockdown. Venue is great, really well organised and the planner made things so easy. If anyone reading this decides to get married here then hope you drop on and get Audrey help you on the day. She made sure we had everything we needed and that it all went to plan, amazing.

Andrew L, Other at Best Western Plus West Retford Hotel, responded to this review
Many thanks for the 5 star review and congratulations from all the staff at the West Retford on your recent wedding.

"Mace Wedding 21/08/21"

findders, findders 27/08/2021

We had an absolutely amazing time at the West Retford for our wedding. We had family travelling from all over the UK so most of our guests stayed the night before our wedding too. So we ate in the wedding restaurant on the Friday evening. Food was delicious. On Saturday, the day of our wedding. Nothing was too much trouble. We literally didn't have to think about anything. Audrey was the lady who basically ensured the day went without a hitch, set up all our tables as we took our own decorations. It was just incredible and we truly couldn't have asked for anything more. We had an amazing day and thoroughly enjoyed our special day. A lot of our guests commented on how impressed they were with the venue, the food was just amazing and so delicious. Children also well catered for. A lot of people said they would return for one of their special event nights. The only thing that would improve things in the guest bedrooms would be air conditioning as it was incredibly hot. Everyone was amazing and really couldn't help too much, from Jessica who assisted with our original wedding booking, taking all our details of everything we wanted to Audrey who helped with the day and then the lady who took over in the evening. Just amazing.

"Small town, no late taxi service"

Resort49313310055, London, United Kingdom 26/08/2021

Stayed here for one night. Staff are very friendly and helpful. The room I was giving was a great size. Hotel WiFi is poor so used my own data. Food choices on the menu are excellent, lots of options for those with intolerances. Morrison's supermarket within walking distance. However if you're travelling by public transport please note there may not be any taxis' at the train station on your arrival. You can get a list of numbers from the ticket office and hope you get a response.

Andrew L, Other at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and I'm pleased you found the staff helpful and friendly. I'm sorry you had issues with the Wi-Fi, we do have our own 100mb leased fiber line, dedicated for hotel use. I will ensure maintenece check the signal to ensure all the access points are working correctly.

"Very nice"

JEBLLB, coventry 22/08/2021

Eight of us stayed here the night before my son's wedding. Our rooms were in the Georgian House building and were clean and comfortable. We had dinner together and the food was very good, with attentive and friendly, but not intrusive, service. I congratulate them on the vegetarian and vegan menu which I think was the best I have come across in an hotel. Breakfast the next morning was also good. we are unlikely to be in that particular area again but if we were we would stay again.

"Excellent stay from start to finish"

kerryhickling, Rotherham, United Kingdom 20/08/2021

Fantastic stay rooms are lovely and bigger than expected. Beds are comfortable, very clean room. Breakfast was very good fresh fruit, yogurt, pastries or cooked breakfast the sausages are very tasty. Fresh juices and tea, coffee. Beautiful gardens where you can sit and have a drink. Would definitely stay again.

"Nice stopover"

User 18/08/2021

Great stopover venue for a golf trip. Staff brilliant, food choice good and well presented. Room was clean and spacious. Overall nice facilities and great value for money. Nice to have plenty of secure parking especially with golf gear in the cars !!


Tudsabz2, Scotland U.K 12/08/2021

Stayed here for 1 night. Lovely hotel in stunning grounds. Our room was in the Georgian building and was spacious, clean and had everything we needed. Friendly staff. Didnt eat here but Would definitely stay here again.

"Best Western, Retford"

robertelliott1692, Norwich, United Kingdom 10/08/2021

Lovely building. Very pretty with lovely gardens. On the Friday and Sunday we had exemplary service in the restaurant. Our waitress was superb. The food was good overall. It was only spoiled by the extremely noisy guests upstairs. Two poor nights sleep... Quite honestly, the noise spoiled our stay. We reported it....but there was nothing they could do.

"Fabulous night away"

rochbarrett, Bedford, United Kingdom 08/08/2021

A night away with my husband. The hotel was perfect. Location perfect. We arrived slightly early and was allowed to book in. Room was spotlessly clean and very comfortable bed. We decided to eat in the restaurant and the food was fantastic. I had the braised beef and the sponge pudding. It was absolutely delicious and very reasonably priced too. I would highly recommend this for a break away. Staff were all lovely and friendly too

"Best Ever Experience"

David H, Tickhill, United Kingdom 14/07/2021

An absolute gem. Fast, efficient service, provided by an attentive friendly team. Marvellous food and drinks at reasonable prices. Beautiful public rooms and guest accommodation. Extremely clean throughout. Would not hesitate to recommend this hotel to anyone.

"Clean, good service - issue non wearing of masks in Georgian house area"

User 11/07/2021

Room clean, spacious and comfortable (in Georgian House building across the car park from main hotel). Waiting team v attentive and helpful. Facilities generally of a high standard. We only had 2 issues one minor (only 1 towel) and one major - no enforcement of mask wearing in corridors of Georgian house and some noise issues with kids playing in corridors. There did not seem to be any staff presence in this building apart from in the morning when chambermaids arrived.

"Lovely One Night Stay"

User 15/06/2021

My little family decided that we would get one night away from the city, so decided to book this hotel. The hotel is lovely and we loved the garden which I could see as a perfect setting for weddings. We arrived about a hour early and we were lucky that are rooms were ready so we could check in. We stopped at the Georgian House as my mother has mobility problems and we needed to be on the ground floor, her room was large very clean and the bed was really comfortable. It also had a walk in shower for her which was fantastic. I & my 11yrs old son were in the room next door where I had a double bed and my son a single bed, again no complaints there lovely large room. We decided to get some food and although we had not booked a afternoon tea they were able to do two for us. I am vegetarian and my son can't have dairy products so we mixed and matched the two afternoon teas, it was wonderful and so much that we could not eat all the food. It also was a good price at £12.95 each - I would highly recommend the afternoon tea. In the evening my son was hungry so he went for a beef sandwich and again could not complain about the quality of the food he loved it. My only minor moan was that there was no plug socket near the bed so I could charge my mobile phone as I use it as a alarm. We did order breakfast but I am not really a breakfast person so my son had English Breakfast and really enjoyed it, my mother just had cornflakes and I had a cup of tea. It was a lovely relaxing night away for us all as we really needed it (we booked a night away as we are going through some anti-social behaviour where we live) and it was just what the doctor ordered. Its really peaceful and all the staff are wonderful.

"Spacious room, clean, friendly and quiet"

User 13/06/2021

Me and my partner stayed for two nights and found the hotel room perfect for our visit. It was clean, tidy, spacious and we slept great. The staff were also super friendly and helpful. Would stay again if the price was a little cheaper but understand you pay for quality.

"Good in Covid times"

ianandsuemcgill, St. Lucia 31/03/2021

Just stayed there for 2nights while attending a family funeral. COVID set up was good . Friendly staff, nothing too much trouble. Food was really good and served in the room, as were any drink requirements. Shame we were not able to experience the nice looking dining room and bar facilities, due to Covid.

"Brilliant staff nothing was too much trouble"

meg1Scotland, scotland 22/03/2021

Food delivered to room was hot and very good only couple of little quibbles one set cutlery short and no preserves with breakfast. Room was nice also warm but don't think we had a king size bed or we must be getting bigger

"Brilliant COVID Set Up"

ppboyle, Stockton-on-Tees, United Kingdom 28/02/2021

Just stayed there for 10 nights while I was working night shift in the area, COVID Set up was brilliant, really good staff, nothing too much trouble “will be back” if in the area again. Food was really good just wish that I didn't have to leave for work before the teatime service was available, I managed to get 2 teatime meals and they were worth every penny.


Hatina, Rayne, United Kingdom 06/11/2020

We stayed here the last weekend before lockdown no.2 and had a wonderful time. We booked a 'King'/Feature room and it was perfect, positioned in the Georgian building to the left of the main house and on the ground floor. It was spotlessly clean and I must give a special mention to the curtains; we really appreciated the thickness of them and how they totally blocked out any light. Covid measures were exemplary and all staff were very friendly and professional. My partner somehow managed to leave his glasses behind and we were phoned straight away. We didn't eat at the hotel but did have a little wander around the main building, which is very beautiful. It is so refreshing to find somewhere that has kept their decor in keeping with the building. There really is nothing worse than going to a period hotel and finding it has been overwhelmed with 21st century blandness! The grounds were truly outstanding and we loved wandering around them, despite it being October/November. I particularly liked that despite they were landscaped they retained a certain wildness! Overall a memorable stay for all the right reasons at a great price.

"Worst hotel I have every stayed in"

User 27/10/2020

I hope that this review does not come across as snobby. But I honestly can't think of a stay in any hotel that was worse than this. Firstly, and not importantly, the decor of the hotel was very outdated and made the whole place feel dirty and depressing. The bedroom decor was mostly velvet with a 60 year old carpet that came with its own impressive odour. This was improved by the fact that it was about 30 degrees Celsius in my room for the whole stay because the radiator was left on for the day before I turned up. The dining area felt like i was waiting for a bus, with all the guests sitting in a row and staring at the walls. The food was inedible and even the wine couldn't help. Over night I felt extremely unsafe, which I guess wasn't the fault of the hotel. The guests next to me unfortunately were ‘Awkae'... until about 3 in the morning. There was a steady stream of people going in and out of the room to be ‘awake' together. Not quite my style, but each to their own - I just ask it be finished early enough for my beauty sleep. Overall - terrible stay, hated it at the time, was searching for other hotels in the area and I actually stayed in work an extra hour to prevent me from having to go back to my room. I will never stay at a best western again but looking back it is hilarious.

Customer Service Manager, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your second review on TripAdvisor, I'm not sure why you chose to stay at the West Retford which is a former English Manor House, as such it is decorated in keeping with the style of the building. Many of our guests appreciate this and we will continue to refurbish being mindful of this. You stayed in an Executive Room where the carpet is just over 1 year old, I do wish people would be factual when posting comments, we don't have any "60 year old" carpets anywhere in the hotel. I'm pleased the room was nice and warm for you. Unfortunately we can not select our guests and as such we have customers from all walks of life, some goto bed early and some stay awake until the small hours. I note we've not had any complaint from your stay either during or after. Perhaps next time you have an issue in another hotel, notifying someone could help improve your stay instead of posting on TripAdvisor where all you are doing is hurting an industry that is already suffering massively due to Covid-19 Thank you.

"Wedding anniversary stay"

User 27/10/2020

3 years ago we got married in this hotel so when we saw they had an Autumn offer on we decided to return for an over night stay to celebrate our Wedding anniversary. We had a lovely evening thanks to the staff (especially Ben) who made every bit of it enjoyable and special all over again. The food was of high quality and the rooms were clean and very well presented. It was a lovely experience all round and bought back some amazing memories of our special day. We felt really safe with all the Covid precautions in place. Thank you all again x

"Lovely lunch."

yogaEngland, england 20/10/2020

This is our second lunchtime visit,the special offer lunch,and it was very nice on both occasions.Very good value,£20 for two,having 3 courses .One negative comment,could you please offer more than 1 vegetarian choice.

"Lovely hotel"

jan6494, Retford, United Kingdom 07/10/2020

What a lovely hotel. Rooms spacious and clean.Lovely comfy bed. Well done to the housekeeping team.we didn't eat in the restaurant so can't comment on food. We originally booked for 2 days and extended our stay by 2 more. The young lady on reception was very helpful. Plenty of car parking. Beautiful well kept grounds. Excellent location. Can highly recommend

"Good place to stay"

F4858PAmartinc, West Kirby, United Kingdom 04/10/2020

Stayed here one night. Lovely buildings. Great experience, room good size and clean and tidy. Restaurant provided a great breakfast and adhered to current Covid-19 regulations with table service only. Still provided everything we wanted including a great cooked breakfast. Definitely recommend and good value for money.

"Great meal"

John T, Retford 11/09/2020

we ate in The Orangery at this fine Hotel a wonderful Pasta meal with a great cheese cake dessert . Great food and great service, in Retfords Premier Hotel. A wonderful evening, many thanks to all the staff.

General Manager, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank John T, I'm pleased you enjoyed the experience at the West Retford and hope to see you again in the near future. regards, Andrew.

"Mediocre hotel, over priced and poorly managed"

SunnyIslandFun, Cambridge, United Kingdom 14/08/2020

This hotel is overpriced. I've had to stay here twice now for business but I won't stay again. Basic rooms, poor service and poorly trained staff. I think management is an issue, especially if you read through any negative comments here and the hotels unprofessional responses to genuine criticism. My advice would be to stay elsewhere.

Andrew Lavin, Owner at Best Western Plus West Retford Hotel, responded to this review
Thank you for your second review with us. I don't believe there is any point in getting into why you don't like staying at the West Retford, perhaps not to your taste. We appreciate all feedback good and bad as this help us improve our offering to our guests. However, if I believe feedback is unfair or incorrect then it will be replied to accordingly, you can't please all the people all the time but thankfully we have a lot of customers who love what we do and come back to us time and time again. I wish ou well staying at an alternative venue in future!

"Afternoon Tea"

S57C, Worksop, United Kingdom 12/08/2020

I booked a table for 3 people for Afternoon Tea yesterday. On arrival we were shown into The Shelley Suite where the tables were well spaced out for the Coronavirus requirements. The doors were open which gave a gentle breeze coming through for the hot day it was. Once seated we were asked whether we wanted tea/coffee which came with the excellent finger sandwiches, warm scones, clotted cream and jam and a selection of cakes which were enjoyed by us all (compliments to the Chef for all the hard work it must have been.). Well looked after by all the staff. Must mention the grounds/gardens which are lovely to stroll around afterwards. Fully recommend Afternoon Tea at The West Retford Hotel.


User 07/08/2020

Came here on a "girls" weekend and had a fabulous time. The staff were very polite, the rooms clean and comfortable. I was really happy with the value for money, what beautiful grounds the Best Western has!

"An excellent hotel to stay"

User 31/07/2020

Very good position, close to town but very quiet. Beautiful Gardens, a pleasure to walk around. Cant fault the cleanliness or friendliness of the staff. Everything was explained so nicely by reception.

"Absolutely Superb"

22garyr, Portsmouth 06/07/2020

We travelled to Retford on the first day that hotels were open after lock down (4 July 2020) We travelled from Portsmouth to visit our elderly mother. The hotel we booked (Clumber Park Hotel + Spa) cancelled our booking at 12:30 when we had all ready travelled 200 miles. The Best Western Retford happily helped us and we had a lovely room. The staff were Uber helpful, kind and professional. Clean, social distancing rules clear to follow. Nice bar and a substantial breakfast. What a joy it was to have 2 days at this superb Hotel. It was lovely to see our mother after so long. Many many thanks to the Management and staff at this historic hotel. Gary and Jools Roberts

"Great hotel in the Retford area"

sarahh157, London, United Kingdom 25/04/2020

Due to COVID-19 I moved out of the family home so that I could still work. I was put in this hotel as my living accommodation. The room service food is amazing, great tasty food and portion size are good. I use their laundry service, which is a big help for me due to all laundry service near by being closed. All the staff that I spoke to with social distancing in place or by the room telephone, have been very accommodating and nothing is too much trouble. The staff have been friendly and it's nice to be greeted by smiling faces in these difficult times. I have been here a while and the room is amazing. I have one of the converted cottages so there is a little patio area. Fortunately the weather has been beautiful so I can sit out with my book and a drink. There is a fabulous garden area and the hotel is situated near a number of shops and close to all amenities.

"Very thin walls"

BigWoo, Lincolnshire 04/03/2020

I stayed here for one night ahead of working in the area the next day. First impressions were very positive; what a gorgeous building, very easy to find, with easy parking very close to the town centre. Check in wasn't fast, but was reasonably efficient. I was in the Georgian building next door to the main building. The room was fairly large, and a reasonable temperature, not the overheated rooms so common to hotels at this time of the year. The twin beds were a little bit of a surprise, but the one I used was very comfortable. However, the walls are very thin, with very loud television music and dialogue audible from a nearby room. This was evident when I arrived at my room, and continued into the early hours and was evident, albeit more quietly, the following morning, too. This did not make sleep easy. Breakfast was excellent, with good service and very well cooked and tasty food, with the sausages being worthy of particular comment. At check out, I mentioned the noisy room, but there was neither acknowledgement of this still less an apology. I am back at the hotel, soon, so am hoping that my issues were a one off.


Edith487, Sheffield, United Kingdom 01/03/2020

Held my 80th birthday meal at West Retford on the 21/2/20. What a lovely place, and meal, the food was exceptional, and so were the staff, it is a shame that more people do not realise what an ideal place it is for, weddings, venues, in fact EVERYTHING we do travel a lot and found the prices so competitive, WE WILL BE BACK. Thank you West Retford for making my party meal FABUUULOUS.

"Valentines "

smfmc, Scunthorpe, United Kingdom 29/02/2020

Very very clean. Staff were friendly. Good location. Good price. Breakfast was average. Quick and painless check in and out. Nice building. Squirrels in the grounds. Pretty much what youd expect......

"Horrible rooms and unpleasant food."

User 25/02/2020

The hotel rooms here are massively overpriced for what you get, with the whole site desperately in need of an overhaul. Worse still is the food, the selection of which was awful and the portions tiny.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
I'm sorry but due to the nature and content of this review and the fact it is your first I don't believe it is a genuine one, your comments are broad, generic and simply not true. If they are I would be happy to discuss with you.

"Fine for a drink maybe but stay elsewhere"

SunnyIslandFun, Cambridge, United Kingdom 19/02/2020

I'll start by explaining I work away from home every week and stay in many types of hotel from Travelodge through to 5* hotels. I have a fair idea of a well run hotel and what constitutes good service and value. I've been here a few times for drinks after work and it has always been slow but the location is convenient. I made the mistake of booking a room for a night recently. I was booked in quickly and that was fine. My room was in a side building and when I entered there was a ladder still leaning against a wall with painting rags everywhere but nobody working. When I went into my room it had a very strong smell of varnish. I opened the window, went for a drink and returned after an hour and it still smelt and actually started to burn my throat. There are too many issues to list here but putting a guest into a recently painted room is plain stupid. the service in the hotel is incredibly poor, whilst I was waiting at the bar to be served, (I waited a long time) I could hear three staff members chatting loudly at reception about how drunk somebody got recently. I decided after a while that the smell in my room was too much and I would ask to be moved. The lady at reception was not apologetic at all and just said she didn't have any spare rooms as they have booked most of the hotel out to a building contractor. I said this is not good. She had to call a manager. The manager offered to move me to another room eventually but instead I checked out and booked into a lovely hotel in Bawtry. I did receive a full refund but no apology in any way.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your comments which i do find rather odd. As you can appreciate from time to time the hotel has to carry out maintenance work, the corridors of the bedroom accommodation were due for decorating which started at the weekend prior to your stay, we try to do work when we are quiet but this was going to take several days. As a hotel we never close and are open 24hrs a day. A low odour water based emulsion paint was selected and work began. We do not use varnish and would not allocate a newly decorated room to any guest until the normal pain smell had subsided. I entered the room as did the duty manager and could barely notice any smell. As you have said the hotel was full on the night in question, this was the only complaint we had regarding the smell of paint. During the afternoon when guests have left for the day we do not man the bar all day but we do have s service call button so we know should there be a customer that requires service. Thank you.

"Daughter's Wedding"

Chris L, Dorchester, United Kingdom 10/02/2020

Nothing was too much trouble for the staff, the wedding was well organised and the room my wife and I stayed in was clean and comfortable. Food was also very good. One member of staff, whose name unfortunately i didn't note was extremely friendly and helpful (if you are reading this I was father of the bride and in room 30).

"Redford hotel"

davidhatchard58, Skelmersdale, United Kingdom 06/02/2020

My stay at the Best Western Hotel in Redford was very enjoyable fantastic location for the business trip the room was very comfortable and clean the staff very curtius and helpful food from the lounge bar was exactly what I was looking for

"Poor afternoon tea"

Gigi05_12, Retford, United Kingdom 26/01/2020

The tables were set with nice linen cloths and napkins with cutlery inside. Only a knife and tea spoon though, no fork in case any cakes were on offer. The crockery was thick, not what you would expect for afternoon tea. The tea itself was well presented, but somehow clumsy. There was plenty of food, I would describe it as quite a hearty afternoon tea, sandwiches, cakes, desserts, scones, chocolates. We weren't told the varieties of tea on offer, more we had to ask for fruit tea etc. It simply lacked the finesse to make it an occasion. It's cheap at £12.99 but the price reflects the quality.

"Just average"

billybaird, Barrow-in-Furness, United Kingdom 23/01/2020

Visited this hotel for one night. On arrival the receptionist was very pleasant and I was booked into room 20 which is in the annex. Room was spacious and fairly modern however the heating was on but it was cold. On my way out I stopped by reception and asked for a heater to be dropped off at my room. On returning no heater was there but to be fair the room had warmed up a bit so hey ho life goes on. Not a bad nights sleep but fire door right outside my room banged every time someone came or went. Breakfast had a minimal continental assortment....two kinds of tired looking cold meat and two types of cheese along with croissants. I opted for the cooked breakfast which was one sausage and one bit of bacon plus fried egg and was just ok nothing more nothing less. For just shy of £100 a night would I stay there again......Nope definatly try one of the many independent hotels dotted about.

"Sleeping problem"

Z4427KRthomasw, Partille, Sweden 04/01/2020

Good hotel nice big room in A house beside the main building Breakfest was poor, but with extra payment i could get fries eggs and bacon. First night I had a good sleep, but the rest of my stay was a hell, the last 2 night I go to sleep about 10:00 pm on hour start a loudden noice from the room above me sound like the do repair work for two hours this was both of my last nights So book room only in the main buildning if you like to sleep in the night

"Nice room, shame about check out "

cherylwR3545TY, Rotherham, United Kingdom 31/12/2019

Comfortable room with everything you need Whilst we appreciate we were checking out on NY Eve it was a shame that that we had a knock at the door at 10.50 and then a phone call to the room at 11.02 when we were leaving the room for a 11am check out

"Jersey Boys Xmas party night"

romanticsnotts, notts 23/12/2019

We had the most wonderful eve a table of 14. The meal was fab. The only thing we wanted to say was the Jersey Boys would have been better doing two separate half hour slots. It was very cramped, I know everyone wants to make money at Xmas but not at the cost of people being squashed and uncomfortable. But overall a lovely evening c

"Lovely stay"

User 02/12/2019

Very happy with the service recived nothing was to much beds were comfortable lovely food very helpfull staff lovely decor and surrounding have already booked for a weekend next year for my husbands birthday

"My daughters' wedding"

lesa900, Derby, United Kingdom 22/11/2019

My daughter had her wedding here, we could not have asked for a better place. The wedding coordinator was excellent at her job, putting the bride and groom at ease. The whole wedding was perfect. The rooms were clean and very comfortable. All the staff could not do enough for you.

"Still good "

robmac1957, Biggar, United Kingdom 21/11/2019

I haven't stayed here for 8 years, it was good then and still good now. Staff are friendly and the bed was the comfiest I've slept in for a long time. The place is spotless and it's clear the management expect and get high standards from the staff. A great stay and would definitely stay again.

"'Best' by endeavour!"

User 14/11/2019

An excellent find for a single night stop - very well appointed room, very comfortable bed, and overall a highly enjoyable experience. Even little things like the coffee making facilities being at a useable height made such a difference! Highly recommended!

"Amazing weekend break"

hoopster5991, Edinburgh, United Kingdom 12/11/2019

Stayed here for a long weekend while visiting friends in the local area ... The hotel is very nice & clean and the grounds are well kept/ spotless The hotel is very close to the town centre and not far from the local train station. The breakfast was very good and the staff were very friendly and efficient , Need to look for a deal in advance as it's pretty expensive ...!!

"Nice location and grounds, accommodation not really as advertised though."

Andrew P, Norwich, United Kingdom 11/11/2019

Stayed for one night in October as a family of four (2 adults and 2 kids). The price compares well with the likes of Premier Inn but the setting (a rather grand looking building and attractive grounds) is obviously much nicer. Parking is plently and the location, close to the town centre as well as a Morrisons supermarket is also handy. Our room was located in the separate building just across from reception. My main issue was this - when searching for family rooms I try to avoid the 'double bed and sofa bed' places as I prefer to have a couple of single or roll out beds. The Best Western Doncaster Mount Pleasant is a really good place as the executive family rooms are huge and have a double and two singles. However, those rooms are a good 40-50 pnds more than this place. Anyway, I was quite happy to see the standard family rooms here are a 'Family room with 1 double, 1 single and rollaway for 2nd child' Of course after going to the trouble of locating a room to meet our requirements my disappointment was considerable when I entered the room and found a double bed with a sofa bed. Really not what I wanted... Anyway, it was only for a night so I really could not be bothered to complain. The room itself was okay, not really big enough with the sofa bed in situ, liveable in once we folded the sofa bed away until we needed it. The place was clean enough, wifi worked okay. The signs in the bathroom warning of the hot towel rail were not joking - it was positively scalding and I never did work out how to turn it off. The heating in the room itself was not the best but the heat from the bathroom kind of helped. Overall, I certainly would not want to return, a really nice looking place but the finer details left me feeling a bit underwhelmed.


User 06/11/2019

While very pretty, as a single female traveller the cottages are not ideal. Felt very vulnerable due to ground floor location. room was so cold, any heat you got in was lost as soon as you opened the door, even with additional radiator left in the room. Multiple problems with room all put right quickly by staff but shouldn't have happened. Can't recommend due to the cold but might be nicer in warmer weather.


Holly C, Oldham, United Kingdom 06/11/2019

We know Retford well & the best western is well located . It's very close to the town centre, local kings park that is stunning, bars/ cafes and restaurants. The hotel itself is very clean, peaceful and set in lovely grounds.

"Lovely overnight stay"

janie493, Derby, United Kingdom 06/11/2019

lovely room in the Georgian block for my friend and I so we could both drink following a meal out. Very helpful staff all round. we got back from an iffy meal and headed to the bar for a bottle of wine to end the day. room was very nice with everything we needed for an overnight stay.

"Very Poor slow service"

IMS26, London, United Kingdom 31/10/2019

So checked in Sunday 28th October. Restaurant closed, bar was open but waiting staff not interested, got asked 20 minutes. Later was served with a tasteless veg curry another 15 minutes later. When I complained the waitress gave a disingenuous apology of being sorry to hear me rather than the poor quality of the food. This was not a subjective opinion. 2nd Night was the same. En suite bathroom not cleaned well either. Breakfast order had to be chased and with cold tea. It seemed like the staff were on a go slow, and the management was not helping.

"Beautiful building and grounds"

471silverlady8, Halifax, United Kingdom 29/10/2019

We stayed 2 nights at the Best Western Plus to attend friends' wedding there. The wedding was lovely but the wait in between the ceremony and the wedding lunch was over 2 hours, far too long. Having said that we had a room in the Georgian House which was spacious and spotlessly clean, lovely bathroom with bath and shower. The decor was a little dull but that was the only criticism. The bed was huge and very comfortable. Breakfast was plentiful and varied but pre-cooked, help yourself food will never replace freshly cooked, especially the fried eggs. We did however request fresh and the staff obliged. The staff throughout our stay were always pleasant and helpful.

"Excellex, as always"

Wander802897, Battle, United Kingdom 18/10/2019

Quite a late booking. Room was fine and the new mattresses on the beds have made a great improvement, All the staff very helpful. Dinner was exquisite. Regretfully breakfast was rather average. Disappointed that kippers have been taken off the menu. Everything was really good. Plenty of good parking.

"Lovely hotel"

User 06/10/2019

Beautiful building and excellent service! I would definitely return and recommend this hotel. Lovely room. I'm afraid the food wasn't quite up to the same standard though unfortunately. I ordered room service and had prawn paella... just mush with no flavour and what tasted like frozen veg. Sorry but not impressed at all. Such a shame. All that said I would still return and great value for money

"Disappointed "

ianmZ149HR, Glasgow, United Kingdom 02/10/2019

Hotel is nice enough, but for me the main issue is paper thin walls - all I could hear was the couple in the next room droning on when I arrive in the evening, late at night and early morning - seriously irritating in what is a lovely peaceful location - some traffic noise would have been welcome! Room very spacious, comfortable and clean, WiFi good and excellent breakfast in the morning. Would not recommend unless you are hard of hearing.

"A comfortable, convenient stay"

HolidayforAW, Maldon 30/09/2019

Well located for the town, clean and tidy very friendly staff, attended a wedding and felt very well looked after. Benefited from a 2 night stay as we travelled from Essex. Would consider returning when visiting friends.

"Pleasant enough for a nights stay "

N7643PTtomw, Southwick, United Kingdom 26/09/2019

I stayed in what they call the Georgian house ( next to the nice old building in all the pics!) room was large and clean, all mod cons and had a comfy bed. Food was nice and staff attentive. There isn't much to say apart from it was a good enough base for a business stop. If you can get a room in the main building I reiterate the comments about thin walls but luckily most patrons are single travellers so you don't hear much


JB N, Shaftesbury, United Kingdom 22/09/2019

The hotel and service including breakfast were all fine but we were in the Georgian and whilst the room and bed were comfortable the walls must be paper thin. We could hear (probably joined in conversations) on both sides of us and to avoid upsetting neighbours used subtitles on the television. Sadly I could not recommend it.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your comments regarding the hotel and service, I'm sorry of noise from adjoining rooms affected your stay of which I would say can be an issue in any hotel depending on the guests. regards, Andrew.

"A Really Nice Hotel set in Beautiful Grounds."

awelltravelled23, Barnoldswick 19/09/2019

Booked here for a couple of nights for a getaway. The hotel is well placed for Retford town centre. We used it as a base to visit Clumber Park and Hardwick Hall. Check in was efficient and polite. We had a slight problem with the room when we got in there but the front desk staff sorted it out with no fuss. Staff were helpful and polite. Would go back again if in Retford.

"Impressive "

mummyfrance, Huddersfield, United Kingdom 15/09/2019

Really impressed with the hotel, everything from the grounds to the room. Lovely girl on reception and friendly staff in the restaurant. I'll definitely be returning and my daughter had a great time too.

"A bit more to do "

S7517IBchrism, Oxshott, United Kingdom 11/09/2019

Overall it is a pretty English style hotel to stay if you are in the area. Staff is very polite, helpful and attentive. Receptions a young lady with a soft voice will make you feel welcomed. The only thing which needs improvement is the coffee. These days I strongly disagree with serving instant coffee which is always unpleasant and ruins early mornings or evening dinners. I would recommend to invest in a coffee machine, train your staff how to do proper coffee, espresso, cappuccino, late as this small change will add so much more to the experience at this place. That's my only comment and hope that the management will consider it? If you think the same, please post your comment and one day we might see some changes.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your recent review and for your kind comments about the staff. We do actually have several types of coffee available for guests, we also have a professional freshly ground coffee making machine which have been offering for over 10 years now. At breakfast we offer freshly made coffee from a commercial bulk brew machine, however guests may order a Late, espresso etc from our coffee menu regards, Andrew.


User 02/09/2019

Service amazing. Food amazing. Rooms amazing. By far one of the best hotels I've stayed in. The staff couldn't do anymore. Stayed here for 11 days and they made me feel like a princess. I went to stay at another hotel and within 20 mins I can straight back here because this is how a hotel should be run

"lovely place"

User 30/08/2019

nice food lovely room for the price stayed in a cottage apartment,lovely grounds to walk around 15 min walk in to retford town centre plenty of free parking the burger we had cost £12 but it was one of the best iv ever had and plenty of it apint of stella cost about 4.50 overal a lovely hotel and i think the cater for weddings

"Very nice BW"

Anne D, Pennsylvania 27/08/2019

Stayed here overnight on our way south to the ferry. Hotel in nice setting with lovely garden. Our room was in the Georgian Building and was a good size and very comfortable. We were able to get a fan to cool us down as it was a pretty warm day. We enjoyed a glass of wine outside in the bar area which was lovely. We came back later for a light dinner to find the bar area full of wedding guests apparently between the wedding and the evening event so hard to get service. I have to say we were very disappointed with our food. The fish cakes were like frozen potato fritters and did not taste of fish at all. Given the quality of the hotel this was very surprising. Not sure if it was because of the wedding consuming the kitchen staff but disappointing none the less.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review, I'm pleased your bedroom and other hotel facilities met with your expectations. I do apologise that you found your meal not very satisfactory, even though the hotel was busy this should not affect the quality of your meal and your comments have been passed to the relevant departments. regards, Andrew.

"Excellent Location and Service"

smacle988359, Scotby, United Kingdom 15/08/2019

Arriving late the receptionist was excellent and got me checked in quickly and assisted me in getting a welcome night cap after a long drive. A very well located for stop over and nice setting that I will certainly use in the future


Pauline L, West Sussex, United Kingdom 12/08/2019

Hotel was beautiful and staff friendly. Our room was modern and very clean, communal areas were clean and tidy. Food was excellent, we were there for a wedding and reception food was excellent. Breakfast was hot and plenty of choice, lots of choice on the continental side as well. Hotel is tastefully decorated. The garden to the back of the hotel had manicured lawn but the rest of the garden was a big let down. It was untidy and dangerous to walk round the back due to garden debris and broken and wobbly paving slabs. No planting to make it look inviting, a definite gardener needs to thoroughly sort this and then it will be beautiful when done.

"Weekend Break with friends"

Angela O, Liverpool, United Kingdom 29/07/2019

Spent the weekend with friends at this beautiful hotel . The Hotelast set in its own grounds. Absolutell lovely. Food was really good. Well presented and cooked beautifully. Breakfast was lovely. Plenty ofor choices and hot.The weekendal break was arranged by Ogdens and was well worth thevery money. The staff were lovely and friendly. Despite the appalling weather we had a great time and would certainly visit this hotel again.

"Thin Walls - Noisy"

juleee, York, United Kingdom 28/07/2019

I was located in the out building to the right of the main hotel on the ground floor WARNING: I stayed here last week for 3 nights and only had 1 good nights sleep! I was here attending a course for work (not on the premises) and really needed a good nights sleep, the first night I could hear both sides of my room and the last night one side, so actually getting to sleep was not possible without ringing reception to ask the other guests to be quite or turn down the TV, also the guests above me were not very light on their feet!! So if you're a light sleeper take earmuffs!! I had a light meal in the bar area which I enjoyed and the breakfast was nice and I didn't have to wait long for my order, however the bacon was over cooked, plenty of selection. The staff were very friendly and helpful.

"Lovely hotel lovely staff"

tinamb66, London, United Kingdom 27/07/2019

Two gripes no air con and no taxi service early in the morning had to walk to station at 5.30 am with all my bags other than that loved it - room was clean and bed was comfy staff were great would stay again and recommend to my friends

"Daughters beautifull wedding weekend"

Steve P, Edwinstowe, England, United Kingdom 23/07/2019

this is the second function we have had at this venue and just like the first every thing was perfect(except the rain).rooms v good organisation v good food excellent.we stayed there for 2 nights and the staff could have not been more helpfull.the only downside was the lack of toilets,i know there where more upstairs but very difficult for disabled people and only one toilet under the stairs for the function room with 100 guestsbut apart from that thankyou for a wonderfull weekend

"Rubbish allocation of rooms"

User 21/07/2019

Do not stay here if you have young children,they will put you on the top floor an make you struggle up an down the stairs because they don't have any lifts! Whilst they put single people on the bottom floor in the family room

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Bedrooms are allocated on a first come first served basis. We have a mixture of room types on the ground floor, doubles, singles, twin and family rooms and the night you stayed the hotel was full meaning we couldn't move you. We always try to resolve issues if our guests have in this instance we could not. i can only advise that next time you book a room you check to see if the room matches your requirements. Thank you,

"Hair in my breakfast"

kips84, Sheffield, United Kingdom 15/07/2019

Came here for a wedding and the next morning went down for breakfast to find a massive hair in it then when they brought me a fresh one out there was another hair in it. I thought hair nets are supposed to be worn in kitchens obviously not at this place

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for the feedback i can only apologise if you found a hair in your breakfast. We do indeed use hats etc for the prepping and cooking of food and we conform to all standards, we also have attained a 5 out of 5 for our food hygiene which is issued by the local authority. As you can see by our previous feedback this hasn't happened before but we will look at our procedures and change them if we feel there is a need. Thank you.

"Large comfortable room"

Fifty-not-out, Brighton, United Kingdom 10/07/2019

We stayed here recently over a recent Saturday night. We were given a ground-floor room in the annex block. We liked the fact that there was a small porch area behind the front door, which gave the impression of entering a small apartment from the outside. The room was very spacious & comfortable. The modern bathroom was also very nice with a large, walk-in shower area. We had an excellent night here which was only slightly marred by a lot of loud stomping above us quite early the following morning. The walls & floors in this building seem to be very thin & not too sound-proofed!

"Excellent all round"

pauljQ9166XG, Clitheroe, United Kingdom 07/07/2019

Quiet location , good service, Rooms of a very good standard, meals very good, Nice beds rooms serviced daily,friendly front of house staff , well kept grounds with plenty of parking,quiet location yet close to town

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your star review, I'm pleased the West Retford Hotel met with your expectations and we hope to see you again in the near future. regards, Andrew.


User 03/07/2019

Really enjoyed my stay here, very relaxing place to unwind after a long day on the road. Cannot fault anything about my stay. Friendly staff, very professional, excellent food. I will definitely be using this hotel again when I next stay in this area.


wendybuddle, Aldershot, United Kingdom 02/07/2019

we have had a weekend in Best Western Retford for the last 10 years. The hotel Has always met our requirements Friendly staff, cleanliness, quality and selection at meal times and in the bar, the outside space with parking has always been the highest standard. And the value for money is always the Icing on the Cake. Many thanks.

"Afternoon tea"

159dawnw, Doncaster, United Kingdom 01/07/2019

First time at The West Retford Hotel. Food was good but service could have been a little more attentive and quicker. Nice surroundings though and the interior of the restaurant was good, tables were clean.

"Leger Tour"

Marie H, Wales, United Kingdom 26/06/2019

Stayed here during Leger Tour,no complaints from us,dealt with over 30 people very efficiently. This is a lovely country house,set in lovely grounds ,they allocated us in a nearby annex,separate from the hotel,lovely room,very quite, no room to room noise,nicely furnished,we ate in the bar,ok not fabulous,but ok... All in all nice stay,comfy bed,would stay again if in the area.

"Could be a lot better"

Ian R, Fittleworth, United Kingdom 24/06/2019

The room itself was comfortable although the pillows were hard and unpleasant. The chairs in the room were made of PVC and this was peeling. The main restaurant closed at 9.30 according to the Hotel Information but when we turned up the lights were off and there was nobody around. Ate in the bar which was OK but nothing special. Breakfast was a real dissapointment. The tables by the windows were "made up for lunch" so we couldn't sit and look out at the grounds. That's for the convenience of the hotel and the staff, not for the guests, and is down to disengaged management not having a grip on what's going on. My breakfast was inedible. Dried scrambled eggs that must have been sitting in a bain marie for ages and smoked salmon that smelled on the turn. I ate none of it. All in all it was an indifferent experience doubly so since I'd chosen the hotel because of the excellent reviews about the food and service.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review, I am sorry we didn't meet with your expectations on certain aspects of your stay. Last orders are 9.30pm for the Orangery, occasionally the restaurant will close early, for example a quiet Sunday night but you have not indicated what time you arrived. After speaking to the morning staff they have informed me that several guests attended breakfast last week after breakfast had finished. The waiting staff will be cleaning and setting for lunch guests but we do still allow late guests in as a courtesy, however we don't replenish large chaffing dishes for the odd few guests as this would lead to a huge amount of waste, I'm sure if you had attended breakfast before it had finished your experience would have been entirely different. The alternative is simply to refuse late guests entry but we try to be as accommodating as we can and at least offer tea and toast, I'm sure if you stay with us again we will meet with your expectations.

"Let itself down"

938BrendaT, Ottershaw, United Kingdom 23/06/2019

I've left several excellent reviews over the years for this hotel but unfortunately on this occasion it really let itself down. The staff, as ever, were lovely. Always ready to help. However this time the bedroom was not quite as clean as previously. Also in need of some small maintenance. What really let it down was the restaurant. Dinner was disgraceful. Apparently a new menu they were trying out.. My meal was replaced with an apology from the lovely manager but it should never have been served. The first breakfast was fine but the second, scrambled eggs, were rubbery, overcooked and inedible. The fresh fruit bowl was almost all apple and the bacon (one rasher) was so overcooked my fork couldn't go into it.. What a shame. I'm afraid we won't be eating here again.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and feedback, I am sorry if we didn't meet with your expectations on this occasion. I can assure you that we do listen and take on-board all guest comments, good and bad and take action based on this. Your comments have been passed to the relevant departments for discussion and action. We do pride ourselves on our cleanliness and working order of our bedrooms, as you have not left your bedroom number it's difficult for me to comment exactly on what issues you had. I do hope you will try us again next time you are in the area so we can hopefully at least meet with your expectations.

"What marvellous staff!"

Roland D, London, United Kingdom 16/06/2019

I was delayed arriving so thought I should ring to ensure that my room was not given to anyone else. The receptionist was extremely kind and reassuring. She generously offered to book a taxi for me to pick me up from the station. Given I had only asked for a number, this was a most welcome gesture on her part. She also rang after having made the booking to confirm all was in place. She is a credit to the hotel and, sadly, I did not take her name. The hotel itself if a £6 taxi ride from the station and about a 10 to 15 minute walk into the centre of town. It is an attractive old building with a new wing (called Georgian due, I suspect to the shape of the windows). The rooms are large and comfortable. I had a good night's sleep. They are well decorated, although the ceilings let them down, with rather ugly tiles and, in my room's case, some watermarks. There are all the usual amenities you need: TV, comfy chairs, desk (although it needed a desk light), fan, kettle with tea and coffee making facilities, iron and board, safe, etc, The door has a chain for added security. The bathroom had good quality towels and soaps and the linen was also of good quality. My breakfast was prepared to order and a request for a piece of sliced toast was no bother. The ingredients were all good quality. There are a few newspapers to read. I paid £66 for the night which was very reasonable all told.

"Perfect escape"

Sandra I, London, United Kingdom 09/06/2019

I have stayed here a couple of times - rooms perfect, restaurant good and bar well stocked! Staff friendly and within walking distance to town. Also close to a train station for those not wanting to bring a car.

"Best Day Ever"

Vacation25309041228, Retford, United Kingdom 03/06/2019

We had our wedding at the West Retford Hotel. The day was all we wished for and more, Thanks to the staff who were so wonderful and professional. Special thanks must go to Wendy, Jessica and Pam who ensured the day went well and even better than planned. The grounds and venue were outstanding, the food was so well presented and tasted divine (thanks chef and team) The staff bent over backwards to help. Most of our guests have said its been the best wedding ever. Just Wow!!

"Over night stay"

Lesley C, Retford, United Kingdom 28/05/2019

Our room at the best western was clean and comfortable. The staff need to have people skill training as all seem to look fed up. We had a cooked breakfast the following morning which was ok at least we got a good morning from waiting staff. Check out was quick but again staff need to be a bit more people friendly.

"Much improved"

mtmag, Gloucester, United Kingdom 23/05/2019

I stayed here last year and was very disappointed, however having just stayed for four nights I am impressed at the improvement. I really enjoyed my stay and particular thanks to the reception staff who were polite and helpful ( unlike my last visit). Rooms were clean, spacious and well equipped. The wifi worked well and was free, good speed. Will happily stay here again, when in the area, thank you and well done for the improvement.

"Deffinetly going to return!"

User 19/05/2019

Lovely hotel with beautiful grounds nice and clean comply bed nice fresh decor Friendly staff nice food good value for the money, Breakfast was lovely and served to you!! Plenty to eat.great location for what we wanted Nice and quiet

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your 5 star review and nice comments, I'm pleased we met with your expectations and we look forward to seeing you return very soon. Regards, Andrew.

"No control over events"

Astfgl43, Nottingham, United Kingdom 19/05/2019

My partner and I attended the recent ‘Comedy Night' held at this hotel. Surprisingly, the very talented Tom Binns, who has had his own TV sitcom and plays many roles, (including Clinton Baptiste in Phoenix Nights), arrived at this function as himself, and finally as his best known character Ivan Brackenbury. After the two course meal, the comedy commenced at 21:00. After the compère was heckled by numerous tables, Tom Binns came on for his first slot, calming them down a little. Another chap, Charlie Hopkinson, did a short set of impressions before Ivan Brackenbury came on. Up to this point, one table in the room had been talking all the way through, although at this stage, not too loudly. During ‘Brackenbury's' performance, the volume increased, to the extent that he himself had to ask them to be quiet. One female's excuse was that she ‘was drunk.' People from other tables complained to them and to members of staff that were still in the room, all to no avail. Eventually ‘Ivan' became so annoyed that he stopped his act and asked them to leave the premises. Fortunately they did, but the actions of the selfish, ignorant people on this table spoilt the night for everybody. The part that disgusted me most was the fact that nobody from the hotel came out to speak to these people, or helped in any way to deal with this situation, despite complaints to them. They really should have taken responsibility, and not left it to the person who was trying very hard to entertain us.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your comments and I can appreciate your frustration, controlling other guests that have consumed too much alcohol is never an easy task. The Duty Manager has been spoken to regarding this but ultimately comments made by the staff can be easily ignored by customers. I am sorry if this tarnished your night somewhat but I hope you enjoyed other aspects of the evening. We have also received a complaint from the couple that were asked to leave. It seems comedy nights always leads to issues we have therefore decided not to hold any more in the future. Regards, Andrew.

"Good, but room conditions vary"

Denis B, skye 14/05/2019

The hotel is good, quiet, with plenty of private parking, and in easy walking distance to Retford Town Centre. Excellent fast Fibre Broadband wifi connection included in the room rate. We've stayed here several times, however, this time we were in room 5 of the cottage, and it wasn't up to the standard we expect for the price. The room is tired, and needs updating. There was only one available power socket at the time, which was behind the television, as a heater and lamp were using two sockets, and the hairdryer and kettle were plugged into the remains two sockets. Obviously these can be unplugged, but there should more power sockets available either side of the bed, and by the seating area; having USB sockets on them would be good too. If you open the wardrobe, you cannot go into the bathroom, and if you are coming out of the bathroom, and someone has the wardrobe door open, the doors collide with each other. The TV is getting old, and some of the setting are not adjustable, i.e. the subtitles will not switch off via the subtitle button of the remote, and poor sound quality. The other problem are the floorboards of the the room above that squeak, so whenever someone in that room walks around, you can hear every movement. We were woken every night by the people above getting up to use the toilet; the floorboards need screwing down. All the above things are easy to fix, so a high level member of staff should stay in the room, especially when someone is in the room above; they would then realise the quality and standard of that particular room needs some attention to bring it back up to the standard of the other rooms we have stayed in at the hotel. The bedding was of good quality, but thin pillows without much support; Travelodge pillows are better quality.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Denis, thank you for your review and positive comments. We recognise how important a fast stable internet connection is and that's why we have our own leased line for customers to use. Room 5 is located in an original building adjacent to the hotel which has 10 rooms, this building dates back to when the original manor house was built and does have the odd creak if guests are above but this should not have impacted your stay too much, never the less this will be investigated along with your other comments. Should you stay with us again please ask to be located in the Georgian accommodation where you have stayed previously. regards, Andrew

"Comfortable rooms but check they are clean"

Somerset_Smiths, Somerset 09/05/2019

This looks a beautiful hotel as you drive in. Unfortunately when I checked in I had to ask to move rooms twice due to the cleanliness. One room had clearly not been vacuumed, and the second room had not had the toilet cleaned properly. The rooms are ok in general but I would advise have a little look around prior to unpacking. When I moved the second time I did get an upgraded room and the reception staff were apologetic.

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and feedback. I'm very surprised that you had to move rooms, our housekeeping staff normally do a superb job and we pride ourselves on our cleanliness which scores highly in the majority of our feedback. I hope this relatively small oversight does not deter you from staying with us again. regards, Andrew.

"Great stay"

Suehugh, Moreton, United Kingdom 29/04/2019

After a day in the midst of wind and rain, trying to enjoy our two day coach trip we were never so glad to se an hotel room!!! And WOW, what a lovely large ensuite room. Beautifully furnished, ultra comfy bed, smart bathroom and All immaculately clean. Dinner that evening was delicious. A special thanks to the lovely serving team— I suspect they were trainees , expertly directed by the young lady in black jacket- well done all. Breakfast was superb, bar was great with normal bar prices. Thanks for a brief but lovely stay to all the staff.

"92nd birthday for a relative"

davereynolds2016, Banbury, United Kingdom 17/04/2019

staff very accommodating whether reception,and restaurant , house maids very courteous, the high tea party for 16 guests was very well managed surprised the hotel had no non-alcoholic drinks such as pressie, fortunately we have brought our own for the care home and was allowed to use

"Great Restaurant"

User 08/04/2019

Visited this hotel restaurant for a birthday lunch,a party of sixteen including three small children.The food was excellent and the staff were friendly and very helpful with the children,it was very relaxing and very unrushed a great afternoon.

"Convenient location. Correct rating."

LouLouMaythorne, Edinburgh, United Kingdom 05/04/2019

Situated an easy 5-6 miles from the A1 so it's a convenient stop, mid country. As described on other reviews the bedrooms are in a specially built annexe and there are a lot - maybe a hundred over two floors. The smokers congregate outside the front door so you have to get past them to get in. Private car park and easy parking. I have stayed there four times in four months due to location; it's fine. Not luxurious but practical and ok. I think the three star rating is correct. The beds are well-used and the duvets are heavy man-made fibre like the pillows. Sadly the pillows are hard and not comfy. The dark brown carpets are stained and I always wear something on my feet. Bathrooms have had a face lift in the past 6-7 years but are dated. The rooms are large with windows that open. Individual and effective heating system (radiator) which you can control. As with many hotels, you can hear the tv and plumbing from other rooms and doors banging. Restaurant and lounge areas in the main part of the hotel are very nice.

"Room1 - Large room with roll top bath"

CrispDust, Bingley, United Kingdom 31/03/2019

Good hotel, pleasant and helpful staff. Our luxury room was very nice and spacious, comfy bed, good bathroom/shower and large bath in the bedroom. bathroom had a strong drain smell to start with this subsided during our stay but the bathroom and room where clean. There is some noise from the road as the back wall of the old building is right next to the main road and slightly below it. Nice food from bar and lovely patio/gardens. Ample parking. Short, 10 minutes walk to Retford town center.

"Star rating is too low."

IanB52, East Yorkshire,UK 27/03/2019

Have just had a lovely two night stay at this Hotel which has a 3 star rating. Stayed in the Georgian block of this hotel which is about 80 mts from the Reception, Bar, Restaurant building. Lovely gardens at rear and within easy walking distance of the town centre. Nicely decorated rooms which keep the Georgian feel of the Hotel. A wedding party and reunion party were in the hotel on the Saturday Night but still quiet if you are in the Georgian Block. Nice friendly , Helpful staff. Good Hotel to stay for visiting the local sights and will return.

"Lovely hotel"

Bupsy1, London, United Kingdom 20/03/2019

I stayed here one night and I would definitely stay again. The hotel is clean and staff very friendly. Breakfast was nice and hot which you don't always get. I had a restful sleep as the hotel grounds are very quiet. I would stay here again.

"Friendly, festive residential break..."

lulubrandy, Nottingham 15/03/2019

Booked this hotel for the residential Christmas eve & Christmas Day package (2 nights, including meals and single supplement upgrade to double room) £250 pp Hotel was a comfortable, clean and contemporary standard but lacked a little pizzazz Staff super friendly and breakfast buffet to excellent standard Top floor rooms were spacious and had seating area. Hotel lacked a little less personality than some of the older Best Westerns but would definitely stay again Unfortunately we didn't take advantage of the amazing spa/gym facilities Only real gripe is thst we did ask for 1 x room of out 4 x room booking to be as close to lift or ground floor as possible but hotel either forgot or couldn't accommodate due to full bookings but they didn't explain

CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review, however I'm not sure if you have the West Retford confused with another hotel, we do not have spa or gym facilities. regards, Andrew.

"One night stay"

Jill D, Gillingham, United Kingdom 27/02/2019

Booked in with no problems, room was very clean and bed extremely comfortable. Only problem was duvet was too heavy for us. Breakfast was good standard. Staff very helpful and polite and booking in and out very easy.

"Good hotel pleasant staff"

347IanG, Hindley, United Kingdom 12/02/2019

We have been staying here for the last 3 weeks through work . The rooms are spacious and very clean with comfortable beds . Food is of very good quality and very reasonable specials available every day which is great . We use hotels all over the UK and most have set menus so it's good that we have a varied choice . Staff are friendly and service is swift and nothing is too muck trouble ,all in all this is a good hotel with a reasonable price to suit . There is a Morrison's supermarket just around the corner and the town centre is close by .

"Good Hotel."

Mandy D, Wellingborough, United Kingdom 09/02/2019

I've stayed here a number of times in the last 18 months due to work. The rooms are large, clean and well equipped. The beds are very comfortable. Staff have always been helpful and friendly. I'm gluten intolerant and often find breakfast a challenge in hotels, the breakfast here is always very good with gluten free toast cooked separately. I would highly recommend this hotel.

"vow renewall"

Steve P, Edwinstowe, England, United Kingdom 04/02/2019

i would like to thank the hotel and all the staff for making our 51st anniversary vow renewall perfect.from Audrey on the day and all the staff the food was fantastic and all our guest where all very impressed.thankyou very much from Kath and myself thankyou again

"Good Value - Thin Walls"

davidbV9872RZ, Dinnington, United Kingdom 27/01/2019

For the money was good value. Rooms are very clean, spacious and well equipped. The staff I spoke with on reception and bar area were really friendly and couldn't do enough to help you. Only reason for 4 not 5 stars was the walls are VERY thin! I could here almost the full conversation of the people in the next room.

"Lovely hotel with some minor flaws"

Grecophile99, Staverton, United Kingdom 19/01/2019

Stayed one night, would stay again. The good: comfortable bed, spotlessly clean room at a reasonable price £65. Plentiful Free parking, good location. Free WiFi. En-suite has both bath & shower. Friendly staff. The not so good: Pricing very odd - breakfast with room £84. Breakfast listed on booking site £7.50 each, breakfast on restaurants menu £10.75 each, none of which add up! Cooked breakfast one egg and half a rasher of bacon - nicely cooked but really? Plenty of other range for breakfast however and a lovely dining room. Restaurant for evening meals pricey but ok - limited menu. If the prices made sense and the restaurant upped their game it'd be 4+ stars all the way however.

"Very pleased"

Resort20767375230, Hertfordshire, United Kingdom 16/01/2019

Very clean hotel with attentive staff. Overall pleasant stay. Fast check in, very pleased with room and close to town centre and local restaurants. Despite two very large receptions being held at the same time, service was good.

"Great staff, mediocre room"

TheReviewer1989, Middlesbrough, United Kingdom 14/01/2019

The staff were so welcoming and looked after us well, the breakfast was perfect. Only let down was that the room in which I stayed wasn't very clean and had thick duster built up from the extractor fan which actually triggered my asthma.

"Friendly and convenient"

Dar G, Plymouth, United Kingdom 09/01/2019

I arrived at this tucked away place and was surprised by how nice it was . Checked in quick receptionist was love!y and helpful , for the price i was surprised how nice the room was very clean modern , it's so convenient for the town centre which is 5 mins away , the staff are all so helpful and nice , breakfast was well cooked , nice traditional or continental or bbotn

"Always helpful and very clean"

iansG6006IG, Watford, United Kingdom 06/01/2019

Have stayed here several times and the rooms are always very clean and the staff are friendly and helpful . Rooms very reasonably priced and a decent breakfast in the morning . Very close to the town centre and lots of free parking .

"Well located hotel in Retford"

David L, Cambridgeshire, United Kingdom 31/12/2018

This hotel is close to the town centre and housed in a handsome old building. Good feature is a separate block of rooms away from the main hotel with two floors of rooms, which is quiet and easily accessible from the car park. We stayed one night and asked specifically for a quiet ground-floor room in this block. The room was reasonable and clean, if a little 'tired'. Bedroom lights were not bright and sliding doors on wardrobe stuck when trying to open them. Shower in bath (high sides) but very efficient flow and plenty of hot water. Food in the restaurant was adequate, although choices limited. Service friwndly and quite good. Staff generally helpful. Beware of weddings and other functions as bar can be extremely busy and noisy.

"Fab anniversary stay"

User 29/12/2018

Stayed here for our 1st wedding anniversary. Married here the year previous. Can't fault the hotel. They even put 2 glasses and bottle of Prosecco in the room. Perfect stay thank you. Rooms very clean and staff very friendly.

"Buffet Party Night Experience!"

Jayne E, Doncaster, United Kingdom 09/12/2018

Review is based on buffet/party night experience. My first time at this hotel. First impressions of the building, very clean and lovely decor in keeping with a country style hotel. Staff were very pleasant friendly and welcoming. Some of the party already arrived and queuing at the downstairs bar, I asked what the hold up was, they replied, wine not cooled, no change in the till, only one person serving. We moved to the upstairs bar, again only one person serving. Not a good start considering lots of people arriving at the same time requiring a drink. The vegetarian option was not easy to select from the tray of food set up in a separate room. It was mixed up with meat options, no labels, nothing relating to allergens (I do not have any) although this is a topical subject. Another member of staff offered her help, went to the kitchen and brought me a dish of salad. The same member of staff selected me a plate of vegetarian food which was jacket potatoes, bruschetta appetizers with almost identical toppings and some spicy potato wedges. I did suggest that in future the food needs to be labelled up to indicate the main ingredients and also possible allergy considerations. The evening was spoilt a little and lessons can be learned to ensure future guests do not have the poor experience I had. These buffet/disco nights are weekly for the Christmas period, hopefully next time the guests will be happy.

West_Retford_Hotel, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your feedback, I'm sorry that the buffet experience did not meet your expectations on this occasion, I do hope you try us again for future events so we can at least meet with your satisfaction. regards, Andrew.

"Very good and good value for money!"

FromtheEast, Great Yarmouth, United Kingdom 05/12/2018

Good parking, large Georgian period buildings with plenary of character. Friendly welcoming receptionist. Large room with tea and coffee making. A really excellent walk in shower. Large flat screen tv. Unfortunately the bar was not manned all the time - press button to call for service, staff were very pleasant . Unfortunately the bitter (Tetly) was not available but we found by accident a tasty Spanish beer from Madrid, (Mochou). Bar food ( sizzling beef and chicken was really good and tasty) , nice Creme Brûlée, poor lemon meringue. Breakfast was nicely cooked and tasty. Could have been hotter and the small dish the baked beans were served on plate was superfluous. We really enjoyed our stay, thought that it was very good value for money and we will definitely recommend it.

"Good "

User 01/12/2018

Rooms are In a Georgian house , next to main building . Stayed for 2 nights of 2 different occasions. Very clean and spacious rooms. The beds were super comfy, and every thing you need is In the room e.g. hair dryer / iron etc . Biscuits and toiletries replaced every day . Had one bad nights sleep due to next doors tv being on so loud I could hear every word until 2 am ! But this is not the hotels fault. The staff were friendly . The breakfast let it down, poor Buffett choices very limited and basic . Cooked food was fine but nothing outstanding. No pool or gym which is a shame but over all a very nice hotel walkable distance to Retford for bars and restaurants.

"Great wedding "

andypandSandiep, Worksop, United Kingdom 01/12/2018

Where do i start me and my wife booked a wedding celebration at this beautiful hotel. On our day the staff were absolutely fantastic, and very attentive which enabled our day to go off without a hitch. The sun then shone which allowed us to have pictures in the beautiful gardens. If anyone is thinking of booking a wedding package then this is the perfect place. Thank you again west retford.

"Very good"

Burnham10, Burnham, United Kingdom 16/11/2018

Difficult to find fault with this hotel. Near to A1 a very convenient stop when travelling north. Large clean room with very comfortable bed. Useful toiletries and plenty of hot water. Enjoyable meal in bar in evening and well cooked breakfast next morning. Enjoy - we did!

"Very pleasurable stay"

alycat41, Reading, United Kingdom 09/11/2018

This hotel is set in lovely grounds just off the busy North Road - however you cannot hear any traffic. The staff are very welcoming, polite and efficient. Had a nice room which was very clean and modern. Did not eat in the restaurant but had room service and I must say the food was excellent with very large portions. Ample car parking space. We will definitely stay here again.

"Nice room but paper thin walls"

Christopher C, London, England, United Kingdom 06/11/2018

Stayed for one night in the coach house annex. Lovely newly refurbished rooms but the walls are paper thin! Consequently, we could hear the couple in the next room talking all night until 2.30am. Then, worse I couldn't sleep due the guy snoring all night. It sounded like he was in our room! Thus, I would not advise staying here if you want to sleep well.

"Superb hotel with even higher quality staff"

Roving30801745760, Weston super Mare, United Kingdom 02/11/2018

A pleasure to stay in a lovely hotel with polite caring and helpful staff whom were there whenever you needed someone but were never over bearing or imposing enabling you to relax and enjoy your stay whilst assisting with requirements without delay


User 21/10/2018

Very well presented with professional, courteous and welcoming staff. I could not have been anything else but impressed. My room was pristine, and very tastefully decorated. A great business stop for the week.

"Family break"

User 15/10/2018

We were very pleased with our night stay at this hotel.. staff were extremely welcoming and the restaurant was good with a large range of food. Breakfast equally good. Room excellent. The only thing missing from this hotel was air conditioning as we found our room hot and were unable to cool sufficiently by opening windows. Otherwise excellent.

"Going to auction and staying at the Best western"

James B, Cirencester, United Kingdom 02/10/2018

Lovely reception and very friendly. Evening meal was great and much improved from the last time we stayed. Highly recommended. Breakfast highly recommended and very good Great night sleep and a lovely room


391Dolph13, Southend-on-Sea, United Kingdom 30/09/2018

Stopped here 2 night for a wedding on the Saturday night. Excellent do and excellent hotel. All the staff are brilliant even though they are overstretched (Get some staff!!!) They couldn't have helped more. All really pleasant. The hotel is pretty large with quite a few rooms shared between 3 buildings. Breakfast was good with plenty on offer. Bars in the function rooms but beer types were a bit limited. Rooms are nice with a comfy bed. Parking on site.

"The Best Staff Ever in the West Retford "

crystalboji, Retford, United Kingdom 24/09/2018

I stay in the West Retford every month for a few weeks at a time, the staff are amazing, always pleasant and extremely helpful especially in the breakfast room, I couldn't understand why one guest recently had a complaint about an egg ! It's quite obvious that if you require an egg cooked differently to what is out at the time,the breakfast staff, if told are more than willing to oblige, in fact if there is something you would like that isn't on the menu they are more than happy to get it for you, I always have lemon and ginger tea with lemon pieces these are brought to me every morning, I also like a milky coffee this is also given to me, you only have to ask. The rooms are very comfortable as is the bed, the ladies that do the rooms are also very friendly and pleasant, the rooms are left immaculate, the receptionists are always helpful and friendly. What could you ask for ? Lovely place to stay, I wouldn't wish to stay anywhere else. Thank you Girls for making my stay with you enjoyable ?? Trish Micklethwaite

"Friendly staff"

arrowrider, Teignmouth, United Kingdom 23/09/2018

Nice hotel very friendly but efficient reception staff but all staff at retford are good nice room had a executive room very nice good wi fi but no mini bar . Also a dog free hotel just can't be better

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your 5 star review, I'm pleased we met with your expectations and I hope we have a return visit from you in the future. regards, Andrew.

"Splendid Stopover"

MikeGOxford, Oxford, England 22/09/2018

We found the hotel on Trip Advisor as we needed to stay near the A1 on our way north. We booked an excellent value bed, breakfast and evening meal package. The hotel is near the middle of the town based around a Georgian house with a separate block. The staff at check-in, bar, restaurant and breakfast are amazingly friendly and helpful. The room is well presented although maybe a little dark but, uniquely in our recent travel experience, everything worked including the wifi. The grounds are extensive and well laid out and maintained. The meal was of excellent quality with a generous allowance as part of the package and wine prices were reasonable. Breakfast was likewise of good quality and well cooked and served in a separate room (The Orangery). The Best Western franchise sets high standards and these were certainly achieved as the West Retford. The hotel is highly recommended if you need a stop over on a journey north - the A1 although busy, is notably less frenetic than the M1. It's a shame they don't cater for dogs however. Thanks to the staff at the West Retford and for Trip Advisor for helping us find it!

"Comfortable place to break our journey"

Richard B, Morpeth, United Kingdom 13/09/2018

We were travelling from Northumberland to cambridge to attend a funeral and wanted to break our journey. Retford seemed a suitable place, beimg close to the A1. The Best Western Plus West Retford hotel provided a very comfortable and quiet room. Only a few minutes walk from the town centre, we walked into town and ate in one of the pubs. Breakfast in the hotel the following morning was very good - everythiung you could want. The staff were all very pleasant and helpful. It also has lovely grounds, although we didn't actually walk in them.


coltseivers86, Glasgow, United Kingdom 10/09/2018

Couldn't improve on it. Add words even though that says it all. Need to pad this out to 200.So supercalifradgalisticexpialidocious.Disingenuity,AutodisestablishmentarianismYodeladiohoo!I thank you!.

"Beautifuliy Apointed Room"

Sue B, Malton, United Kingdom 09/09/2018

Our room was excellent, beautiful furnished including king size bed and a two seater settee, even a safe in the room. The bathroom was well laid out with a good selection of complimentary items. The room was spotlessly clean and had a beautiful view over the grounds. The hotel is well located in the nicer area of the town, within easy walk of the town centre. The car park is large and secure.

"Great for get away"

sfalqallaf, Manama, Bahrain 08/09/2018

Hotel is great. Nice for relaxing and taking short break. Staff are friendly and helpful. Rooms are clean and tide. Location also in walking distance from couple of thing (market and gas station). Restaurant and food were ok. What i like mostly is the quiteness there, you can relax for some time and go for a walk around the area


donna w, Essex, United Kingdom 02/09/2018

Stayed for a 2 night break on august bank holiday. First impressions grounds are lovely and reception staff nice and prompt told us everything we needed to know about room and dining etc. DOUBLE EXECUTIVE ROOM : Very large good size room,had everything you needed and more.Found the bed to be very comfortable and bedding crisp and of good quality. Large tv ,tea & coffee facilities ,usual toiletries ,bathroom was a decent size as well and shower was adequate warm water etc. Room was very clean and in a quiet location only slight negative you could hear other guests in there room now and then ie tv on or coming and going but this was minimal more to do with thin walls than anyone being noisy,overall would really recommend. BREAKFAST : we found to be very good quality,had cereal croissants english breakfast toast which was a buffet and a few more on the menu to order,coffee was very good,we would recommend staying bed and breakfast worth getting up for. STAFF: Really happy friendly and polite people,normally you cant say that about everyone but you can here . LOCATION: In a good location,10 min walk to the town centre with shops pubs and plenty of places to eat.Hotel sits back from the road so we didnt hear any traffic noise it was very peaceful in the grounds. There was a wedding on when we arrived and we never had any noise from this which we have experienced at other hotels so that was good. OVERALL : We had a nice stay in a really nice hotel that ticked all the boxes cant get any better than that.

"Enjoyable Stay"

Craig M, Thornton Cleveleys, United Kingdom 01/09/2018

Its like arriving at an old manor house. The buildings and grounds are lovely from the exterior. I was just there 1 night on business but the hotel ticked all the boxes. Friendly staff, excellent evening meal and breakfast. My only thought is it could use some modernisation on the interior. The rooms are a good size and include all the amenities you would want. The area was quiet and I slept very well. Overall a great hotel and very affordable. Recommended.

"The Greatest Showman. Greatest night. "

nttm_guy, Mansfield, United Kingdom 24/08/2018

This was one of the events offered by West Retford Hotel so thought I would give it a try and wasn't disappointed. From start to finish the evening was a great success! Excellent atmosphere. The food was piping hot (to say it was a sellout). All the staff were really polite and friendly The entertainment was spot on and all in all this was a great event. The only disappointment was I didn't stay the night.

"Wedding stay"

ray327a, Colchester, United Kingdom 22/08/2018

A lovely hotel. Very clean. Friendly staff. Cant fault breakfast. Room was big enough for what we wanted. Only criticism would be the varying prices on the wedding deal. Told 3 different prices by 3 different people. All in all tho a relaxing stay ????

"Lovely overnight stay couldn't fault it!"

Steph222, Cockermouth, United Kingdom 15/08/2018

I stayed over night with my children and little grandson whilst visiting friends in Retford. Welcoming, helpful, friendly staff and clean. Nothing was too much trouble. A lovely break! We all enjoyed the stay!

"very nice"

christine2005, Market Rasen, United Kingdom 14/08/2018

had a wonderfull stay rooms were very spacious and clean food was well presented at the dinner and breakfast had lots of choice at both meals will be going back again later in the year plenty of free parking at the hotel

"Lovely peaceful stay"

Mole2960, Reading, Berks, UK 14/08/2018

Excellent room and exceptionally peaceful given there was a large wedding in full swing. Large, immaculately clean and very comfortable room. Possibly the most comfortable bed I've slept in for a long while. Really couldn't fault it.

"Beautiful hotel, excellent staff"

User 11/08/2018

We came for my daughters 3rd birthday to be close to Sundown Adventureland. The hotel was beautiful, the staff went above and beyond to be kind, helpful and friendly. The family room we stayed in was on the ground floor in the annex building, so handy for getting bags from car to the room with a small child in tow. The room was lovely and welcoming and very spacious. We had breakfast on both mornings and we were very happy with the choice of food and how tasty it was. Everyone we saw on the reception desk during our stay was friendly and enjoyed talking to our daughter and asking if she was having a good time. The hotel is a short walk from Kings Park, which was an added bonus as it was a beautiful park, perfect for young children. Sundown was a 15 min drive away and again was perfect for our daughter. We requested aired milk in our daughters cup from the bar for our daughters bedtime drink on both nights and each night we got it without any problems. Our little girl loved the huge garden at the back of the hotel. On the morning that we checked out we saw a few of the cleaning staff and they again greeted us with a friendly smile and said good morning to us. Nothing was too much trouble and we couldn't have been made to feel more welcomed by everybody. I am so happy we found this hotel and booked it for our daughters birthday getaway. We have told all our friends and family about it and would highly recommend it to people in future.

"Nice hotel, not so nice staff"

JDucker, Sheffield, United Kingdom 07/08/2018

We stayed here as my friend was getting married nearby. A week before I stayed I emailed asking if I could check in early to get ready at the hotel but I was told that the earliest was 12pm. When we arrived I was told I couldn't check in until 2:00pm despite having the email as “Pam didn't put it on the booking”. Luckily we were already dressed for the wedding so had to leave our bags at the hotel to check-in when we returned at night. This seems to have happened to everyone who had booked the hotel and therefore meant that after the wedding all 84 guests who were staying there were checking in at the same time!! When we arrived a lady was in the back office and ignored the gathering crowd at reception for 5-10 minutes before walking through and shouting “you should've shouted me” which we thought was strange as she had looked up at us a few times. We had seen her look up so we waited politely, apparently this wasn't the right thing to do. She then complained “I've got to go and get the keys now” so she was gone for another 5-10 minutes. The lady was the Duty Manager Meena, and she was clearly stressed and not handling the situation very well at all. The first guest to be checked in said that he wasn't happy with how this was being handled as she was abrupt and awkward with him. When he said this she shouted in his face. It was really really shocking. There was a gasp from everyone who witnessed this. This was the topic of conversation in the residents bar. The groom said that he had even warned the hotel a few times that all the guests would returning together so there would be a lot of people to check in, despite this they didn't prepare for it and seemed really put out by it all. It didn't get any better in the bar either as the one other team member really didn't want to have to serve at the bar and kept disappearing and making huffing and puffing sounds when anyone asked for a drink. He told me he didn't have enough Baileys for a double, only a 1.5 measure but still wanted to charge for a double and snapped at me when I suggested he charge as a single or discount the double. More huffing and puffing as he went to get another bottle. I asked for a San Miguel and he replied that he didn't have a San Miguel glass, you really couldn't make this up. Guests were constantly having to ring the buzzer or go and find someone to serve at the bar (which was now full) and when he did arrive it was clear he was going to slow-time this in some sort of protest. At one point Meena served behind the bar and then started to walk away whilst people were still waiting. One guest politely said excuse me I've not been served and she shouted (literally shouted) over her shoulder whilst walking away “I've clocked off now, that's it, I'm off” Genuinely could not believe how bad this experience was. The pair were behaving like two children who had been told to clean their room, the attitude was totally unacceptable. Meena, as the manager in charge, should lead by example!! It's such a shame as the hotel is beautiful! We had an executive room at £140 for the night which was big and well presented. The bed was very comfortable and everything was spotless. The breakfast room “The Orangery” is nice and bright and breakfast and the team serving it were all excellent. So to sum this up, this is a really nice hotel but if you book here be aware that even if they promise something in writing they may not keep to their word. And hope and pray that you never have to deal with Meena and her side kick! Everything else should be fine.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and feedback. I am sorry certain aspects of your visit were not as you expected and clearly there was a communication issue because our standard check-in time is 2.00pm unless an "early check-in" has been pre-arranged. Check-out time is 11.00am so 1 hour does not give the hotel sufficient time to clean all the bedrooms and have them ready for our next guests. I am also sorry if one member of the team fell short of your expectations and indeed our own high standards and you will see looking at our feedback we are normally credited for having such polite and friendly staff so I will certainly be investigating your comments regarding the member of staff you have mentioned in this review. I'm pleased you were happy with your bedroom and also your breakfast experience. I do hope the incident has not deterred you from staying with us again, should we have the opportunity I'm sure we will exceed your expectations in all areas of your stay. kind regards, Andrew.

"Overnight stay"

Pat780, Watford, United Kingdom 29/07/2018

Wish we were staying longer ,lovely hotel Beautiful gardens, clean and comfortable room Restaurant was good for evening meal,tasty and good choice for breakfast Very good value for money must stay again for longer

"Another good stay and meal!"

Rollekebolleke, Zoetermeer, The Netherlands 27/07/2018

I stayed in this hotel 6 times in 1 year time and when it is good, why looking for another hotel to stay? (only if it is fully booked) Even diner is good and tasteful. Friendly service like all personell in this hotel. Keep up the good work!

"Excellent food"

laburnumlife, Retford, United Kingdom 27/07/2018

We visit here quite often, We even had chistmas lunch here. The food is always excellent and cooked to perfection. The place is always very clean and well presented. The Only down side is they try to skimp on staff ( to save wages ) ( my opinion). We recently attended a wedding here and the day time drinks were a nightmare, as you had one member of staff behind the bar trying to serve hundreds of drinks.

"Great little hotel"

William_Axbridge, Axbridge, United Kingdom 25/07/2018

What a wonderful little hotel... ideally located, plenty of parking, clean spacious rooms, such lovely staff, fantastic value, and a great restaurant... being a Ceoliac thought I'd struggle to find something on the menu gluten free but nothing was too much trouble and dinner and breakfast were both first class.... can't ask for more than that... a real gem of old fashioned hospitality

"Great hotel. Lovely staff"

Norma O, Grantham, United Kingdom 22/07/2018

I stayed at the retford hotel for a friend's wedding. The room was lovely. Clean and comfortable. Food wonderful and amazing staff. Beautiful grounds. Lovely setting for a wedding. I'll definitely be back.

"Overnight Stay."

User 22/07/2018

We pleasantly surprised with our stay. The room was very good but we suffered some disturbance from late night revellers. The breakfast was good but expensive. The staff were all very pleasant and helpful.

"First time in Retford "

User 18/07/2018

What a gem of a place. The grounds are fantastic. Great venue for a wedding. We stayed in a garden view room which was very comfortable. The restaurant & bar food was excellent & great value. Staff were friendly and provided great service. A return trip to be organised soon.


User 10/07/2018

Lovely grounds, good amount of parking, beautiful external building, friendly welcome, clean, well equipped bedroom and bathroom of a very good standard, great breakfast and great evening meal, not overly priced. Would recommend to anyone passing Retford who needed somewhere to stay.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your 5 star rating and recommendation. Hopefully we will see you again in the not too distant future. regards, Andrew.


User 08/07/2018

Stayed here for an event which was being held here and we were really surprised at the very comfortable rooms and excellent breakfast we enjoyed here. The staff were very friendly and were obviously happy in their work - esp the ladies who were working in the breakfast room on 7th July. Something not found every day! Keep it up Best Western ??.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Dear RocketRon12, Thank you very much for the maximum 5 star rating, I'm pleased you had an enjoyable stay and we hope to see you again very soon. regards, Andrew.

"Great Stay"

Alison W, Clacton-on-Sea, England, United Kingdom 06/07/2018

Booked this hotel as not far from a wedding we were attending in Budby. Good price too. Lovely old hotel with lots of history. What a great find, clean spacious rooms and friendly staff. Beds very comfy. Part of our party had to check in after midnight but this was no problem, staff available and to serve drinks/snacks at bar. Located in annex building on ground floor, room quite warm as hot day and could possibly benefit from air conditioning but you could open the window. Cooked breakfast was lovely, there wasn't a Veggie option though so my son just ordered the things from it that he could eat. Maybe extra portions of other items could be offered in future, as full price was still charged... The grounds are beautiful, big lawns, and lovely outside areas. Could of sat and relaxed all day if we didn't have to be somewhere. Very impressed with the customer service of Mr Fosher as I contacted him as I left my phone charger in my room and he posted this back to me. Would recommend to others and stay again if I'm ever up that way.

"Very good hotel"

Ian A, Colchester, United Kingdom 04/07/2018

Have stayed here twice and can't fault the rooms or food.. Staff always helpful. Would certainly stay again on route to the north.or when visiting the area As the hotel is good value for the price for. DBB .

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Dear Ian, Thank you for your 5 star rating and review and we hope to make your third visit just as pleasant. regards, Andrew

"Clean and modern"

Ruth B, Eastbourne, United Kingdom 29/06/2018

Spent only one night there. The room was very clean, cosy. Really can't my bed and quiet during the night. The gardens were especially beautiful. And the staff polite and helpful. Did not have breakfast there, but did have a few drinks in the bar.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Dear Ruth, Thank you for your review and rating, I do hope you will be able to sample some food and drink during your next visit.I'm pleased your enjoyed our wonderful gardens. regards, Andrew.


User 25/06/2018

Lovely clean comfortable hotel. Grounds are immaculate and worth a walk round. Very close to the town centre, with ample parking and free WiFi. Didnt have food here so can not comment on that.Would definitely stay again and recommend.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Dear Andrea, Thank you for your 5 star rating and review, I'm pleased we met with you expectations and we look forward to welcoming you again in the near future. regards, Andrew.

"Would Recommend"

User 19/06/2018

Booked at short notice for a Saturday night and although there was a wedding reception and disco in full swing, room we had booked in the Georgian building was very quite, spacious and clean. Staff were extremely helpful and cheerful although obviously busy. Restaurant and evening meal were very enjoyable and breakfast plentiful. Liked the Tulip tree in the grounds.We were travelling north using the A1 and this proved to be a very convenient location. Would definitely go again.

"Reunion weekend"

Lynda P, Barnstaple, United Kingdom 19/06/2018

Stayed for long weekend recently for a Band reunion. Excellent hotel staff very friendly stayed there many times. Recommend to anyone visiting the area Rooms very comfortable Food great Reception staff very helpful


mqui2016, Surrey 11/06/2018

Great hotel, very friendly and helpful staff. Each time we stay it's always perfect. Rooms are very comfortable and clean. Very good value for money. Loads of parking space. Bar and terrace area really nice. Would recommend to all.

"Good hotel"

Glenis R, Leicestershire, United Kingdom 01/06/2018

Stayed over night room was spacious and clean, room to move about in, food in the bar was good and , breakfast was cooked to order the staff where helpful and friendly . Would stay there again . Loverly gardens.

"My Sons Wedding"

jamesdeal2018, Retford, United Kingdom 22/05/2018

Hotel room were very good, the venue for a wedding was excellent,the buffet breakfast was as good as you would get anywhere,all in all i would recommend this hotel for a wedding or even just for a quiet i would like to thank all at the West Retford for a fabulous day and night.

"Comedy Night - Friday 12th May"

User 14/05/2018

Had a wonderful evening at the recent comedy event with two course meal. My wife and I went to with two friends and took advantage of the £100 deal that included a room and breakfast too. I was very impressed at the quality of the food we were served. I thought at £20 per head it would be ‘serve em fast, serve em cheap' but I'm glad to say it was top notch. Only two meal choices but I don't like too much choice as I'm a ditherer. Rooms were lovely and comfortable and the beds were great- we had a good nights sleep. Venue Room was very full which made manoeuvres for drinks and the loo tricky. Maybe one less table next time and charge a few quid more. Felt a bit squashed, but we managed. Staff very friendly and obliging. Would definitely recommend.

"An excellent stay"

ramsey1980, North of England 14/05/2018

We really enjoyed our stay here. We were greeted warmly and directed to our room which was everything we had hoped for. We had dinner and breakfast and greatly enjoyed both meals. No problems with the service or the food. Unfortunately we only stayed for the one night but would certainly return if in that part of the country.

"Outdoor Wedding!"

User 09/05/2018

What a wonderful stay we had (2 nights) for my sister's wedding. The room was well appointed for me, my husband and our 2 boys (8 & 9 yrs). Our children had a sofa bed to sleep on that was already made up for them, we had plenty of towels, a lovely hot shower, and a comfy bed for us. The room was very well presented and lovely and clean. We had a meal on the evening we arrived which was delicious! As for the wedding, it was perfect! The wedding planner came to see my sister and I on the morning of the wedding just to run through things and she said that if we wanted to change the ceremony to outdoors (to take advantage of the the glorious sunshine we've had over this May Bank Holiday weekend) that it wouldn't be a problem. How could we resist!! The grounds are lovely and very well kept and tidy, the pergola where the ceremony was held, was spot on and all the guests enjoyed basking in the sun whilst waiting for the bride to arrive. My only criticism is that once the ceremony had finished, we felt a little rushed to have our outdoor photos taken as there was another wedding about to take place. We then moved inside to the function room upstairs which had been set up beautifully and enjoyed a delicious wedding breakfast - soup to start, chicken with veg and gravy for the main, profiteroles for dessert and coffee to finish. All served with bubbly and wine. Compliments to the chef - it really was very tasty and the soup/chicken were very well seasoned. Later in the evening, we had a buffet which had a great choice of food and tasted lovely. Overall a lovely hotel with great food and very good housekeeping! I would highly recommend and would have no hesitation in booking again. Thank you for a great wedding for my sister and a fab stay for me and my family!

"Wedding Party"

Sue J, Nottinghamshire, United Kingdom 07/05/2018

We had our wedding party here yesterday after our wedding in St Lucia. The staff couldn't have been more attentive and the communication over the past few months has been faultless. The grounds are beautiful and well maintained. The rooms are lovely and clean. We stayed in the honeymoon suite which is really spacious with a big bathroom. My only criticism about the room would be that the radiators were red hot and with temperatures we've had this weekend it was uncomfortable getting ready and dressed for the wedding. The four poster bed was very comfortable but very creaky. Lovely dressing gowns and toiletries provided. Our guests commended the food at the reception and the breakfast was freshly cooked. I wouldn't hesitate in recommending this hotel. Lovely hotel with beautiful grounds


DizLizTag81, Sheffield, United Kingdom 02/05/2018

So we was invited to a wedding and decided to treat ourselves and stop over in a family room with our two children. After ringing up on the morning of the wedding to ask if our room was ready for us to change the lady on reception said we didn't have a room booked under that name and I said well you should! Can you please check again? She asked me to repeat my sir name 4 or 5 times and didn't seem to understand me. Then for some reason the phone went dead as if she put the phone down on me. By this point I was very angry. So had to ring one of the bridesmaids to see if she could find out if we had defently got a room booked. And the answer was yes. After having to go down to reception for us to check.Then we arrive at the hotel to check in go to our room to drop bags! all seems nice in room. Then after partying away at the wedding and evening it was time to make our way back to our room.I then go in the bathroom to take my makeup of and put my cotton wool in the bin to find a bin full of bloody pads there was about 10 of them I wes disgusted and hoped to god my two children would not see this. I couldn't believe we had paid £130 for this room to have to see this.when I told the reception lady the next morning when checking out she just offered a complaints form and a sorry! I would defently not stay here again and would not recommend anyone to stop here. Food was beautyful there and drinks are reasonably priced too. It was our 1st time visiting here ??

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
I am sorry there was some confusion over your room booking, I believe this was down to the bride and groom booking rooms for their guests. I'm sorry the bin was not emptied from the previous guest, our housekeeping team are normally exceptional but only human at the end of the day, it's a shame this has deterred you from staying with us again where other aspects of the hotel were good. regards, Andrew

"A comfortable night"

Roland D, London, United Kingdom 02/05/2018

This hotel is a £5 taxi ride from the station and a 10 minute walk into the town centre. It is set in attractive grounds. It is also an attractive set of buildings. Reception was efficient. My room was £64 for the night, bed and breakfast. The bedroom was large and well appointed, with a desk to work at, and a sofa to relax on. There was a large, flat screen TV. The room also had a safety chain on the door, a safe in the wardrobe and an iron with board. The bed was very comfortable with good quality sheets. The room was attractively decorated and spotlessly clean. The towels were also good quality, as were the toiletries. The bathroom was a bit dated but the bath was a good size and the shower had good pressure. There was a heated towel rail, which was a nice bit of luxury. The breakfast was cooked to order and was good.

"Fantastic hotel"

Roamers12, Bolton, United Kingdom 29/04/2018

Great tastefully decorated spacious rooms and comfortable beds. Excellent food both in the evening and at breakfast with wide choice of foods. All dietary requirements are catered for. Very pleasant and helpful staff who can't do enough for you. Beautiful gardens. Wonderful!

"Comfortale stay"

David A, Solihull, United Kingdom 29/04/2018

We stopped off on the way to meet up with a group holiday in Yorkshire. We had a most comfortable room and a pleasant stay, enhanced by the lovely gardens, especially the sunken one. The staff were very friendly.

"Nice "

Paul F, Halifax 28/04/2018

I stayed here on my way back up North as it's very handy for the A1, the Hotel is just out of town so no noise, a good sized car park with Barriers for added security, the staff on check in were very pleasant. My room was in one of the out buildings and a good size, sparkling clean and a very new modern bathroom (the shower was amazing), I walked into town to get some exercise as I sit on my behind all day, when I got back the room was very cold, I had turned the thermostat up on my way out but the radiator was cold, which I thought strange as the bathroom radiator was Hot, it was after 10.30 so I just plugged the oil filled radiator in and went to bed, it was the same in the morning... The breakfast was superb, good coffee and I had an omelette and fresh fruit (not on the same plate) .. The cold room was the only reason I didn't give it a 5 as it really is a nice hotel, and I will go back...

"Really lovely hotel with even lovelier staff!"

User 14/04/2018

Went with a group for a church conference which was hosted around the corner. The room and bathroom was spotless - super clean and hygienic. Even had a lovely little ambience lamp in the room! The food was absolutely superb - breakfasts you couldn't ask for anything more and dinners were excellent quality home made British dishes to a very high standard. Ours included a full roast dinner one evening which was gorgeous. Only downside is that there's no spa or gym facilities. I genuinely believe with these facilities this hotel would be a 4 or 5 star.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review. I'm pleased you found the bathroom to be spotless, our housekeepers do a wonderful job. I shall pass your comments regarding the food to the kitchen team, I'm sure they will appreciate your comments. Unfortunately we don't offer a gym or spa, however our sister hotel, Hellaby Hall Hotel has a fantastic gym and pool; perhaps you can give it a try when you are next in the area. regards, Andrew

"Perfect overnight stay"

Big-A-Leics, Thorpe Satchville, United Kingdom 08/04/2018

We stayed here for one night and everything was perfect. We were given a warm welcome, the room was very clean and spacious. There was a wedding reception that evening but we were not disturbed by any noise. The breakfast was nicely cooked and there was plenty of choice. It was very busy with the wedding party guests and the staff kept everything topped up and fresh. I can definitely recommend this hotel.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for the 5 star review I'm pleased you found everything to be "perfect" We appreciate the recommendation and hopefully you will return in the near future. regards, Andrew.

"A very nice hotel"

BunnyRoo, Stratford-upon-Avon, United Kingdom 02/04/2018

A group of us stayed here in Early April in five double rooms. Check in was promptly handled. Unfortunately some of us were in rooms very close to the event rooms and couldn't sleep due to the noise and vibrations. This was unfortunate as we weren't there for the events. To avoid this it might be worth checking when rooms are booked. The rooms were perfectly presented and very clean. Breakfast was very good. We were all served very promptly and everything was cooked well and served on good hot plates. The staff were very helpful and friendly. All in all a very good night's stay.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review of the West Retford Hotel, I'm pleased we met with your expectations. I do apologise if the noise disturbed you and hope it won't put you off staying with us again. regards, Andrew

"A good night's sleep"

User 02/04/2018

A comfortable room, clean too. Although it was cold outside, the radiators had to be turned on by us. We booked on Half Board basis. Restaurant had some interesting dishes. I found the Rack of Lamb slightly overdone, not pink at all. Perhaps One should specify degree of cooking required?

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for you review of the west Retford Hotel. I will pass your feedback to the restaurant and kitchen team. regards, Andrew.

"Service second to none"

sean t, Nottingham, United Kingdom 31/03/2018

I stayed here with my partner we had a few small issues but Deb on the front desk sorted them straight away, I can't praise her enough. The room was very clean. Will definitely stay again, thank you once again.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your 5 star rating and for mentioning the staff by name. I'm pleased you found your room was very clean and we look forward to welcoming you again very soon. regards, Andrew

"Stayed for a family wedding "

Alison C, Doncaster, United Kingdom 27/03/2018

Stayed last weekend for a family wedding. Interesting reading the other reviews from people staying at the same time. The hotel itself is an average three star hotel and does what it says on the tin. Grounds are nothing special but it's right on a main road so they do the best with what they have. Reception is small but nicely maintained and reception staff were all excellent. Interestingly we were given a choice of paying up front on arrival or leaving an authorisation on card to allow us to charge to the room. We took the latter option which we have no problem with but I don't like being asked to pay up front for a hotel. I don't like it as it generally hints at service being below par. If they know they deliver they don't need to take your money before they deliver their service. We upgraded to one of the feature rooms which really wasn't worth it. My mum had a twin. Both rooms were in the Georgian building outside and it wasn't worth the extra money. The “feature” was a larger bed with two posts! Indeed mums room was better as ours had the windows nailed shut which meant that even with the heating off the room was far too hot. We did feel we should have been told of the rooms being outside on booking as I did say my mum is 80 and it was difficult for her. Service - the actual wedding was very well done. The room looked great. The food, always difficult at large functions, was good and the bar was well run. But the room did have its own bar. When we arrived at the hotel after the service there was another wedding and a large function party and there simply wasn't enough room. I have read other people's comments and the manager responses - saying it was busy isn't good enough. There simply wasn't the room for all the people. Not enough chairs or tables which is poor when you have a wedding as you know there are likely to be older people. This needs rectifying as it lets the hotel down. And two bar staff for three large functions just isn't enough. Drinks - a Hendricks and tonic and a Guinness came in at £13.00. Staff at the function dinner were great Breakfast was horrendous. Again to say “it was busy” doesn't cut it. The food constantly ran out and by the time you waited for what wasn't there the rest of your breakfast was cold. This needs seriously managing. Other hotels get it right so you can't just say sorry we were busy. Check out was good and the house keeping staff were first class. Car park good too. All in all - impressed with the wedding but the rest of the stay was very split.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review of your recent stay at the West Retford Hotel. I'm sorry you think our grounds are "nothing special" interestingly we do seem to have lots of other reviews which say how beautiful our gardens actually are. It's a shame you didn't appreciate the hard work that has been put into them over the last 13 years. In terms of paying for hotel accommodation and extras we give customers the choice of how they would like to pay. Some guests actually prefer to pay upfront and some; like yourself choose to open an account. We do not force customers into either payment method, it is their choice. Either payment method does not alter how we deliver service to our guests. I'm sorry you didn't feel your room was worth the money, there is alternative accommodation in Retford, some cheaper and some more expensive and I believe we offer a good product which represents good value for money. Thank you for your comments regarding the wedding service and the food. Whilst the residents bar and lounge will accommodate around 70 people it is worth pointing out that there are other bars available. Each function room has it's own bar which is used solely for the guests at each wedding. We also have a public bar and a bar in the restaurant. At peak times, ie main arrival there can be an influx of guests meaning seating can be limited but this is only for a short period of time as wedding guests then move into their wedding function room leaving public bar nearly empty. We also have outdoor seating which can be used, weather permitting. Unfortunately we can not make the rooms any larger. Thank you for mentioning the staff, they all work extremely hard particularly when the hotel is busy. Our restaurant holds 70 guests but we can accommodate over 100 sleeping guests. We manage breakfast by asking guests to wait for a table to become available. Breakfast is normally cooked to order and brought to the table but when we are full a buffet style tends to work better as family and friends like to eat breakfast at the same time meaning they can help themselves without having to wait. The downside to this is that buffet food can run low very quickly but the ladies do monitor this and food is replenished as quickly as possible. I am sorry if some items didn't come out quick enough for you. Thank you for recognising our hardworking housekeeping ladies, they are amazing! Perhaps you will be able to stay with us again when we are a little quieter so we can exceed your expectations. regards, Andrew.

"Meeting old friends for the weekend"

Barbara H, Whitehaven, United Kingdom 27/03/2018

We had the pleasure of staying at this hotel for the weekend.The rooms are clean and comfortable,the staff an absolute credit to this hotel.Friendly service wonderful food we had a lovely two nights stay.The breakfast was lovely a good selection and the cooked breakfast piping hot.Would recommend this hotel and will definitely stay again.Excellent value for money

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Dear Barbarah, Thank you for your 5 star rating and kind words regarding the hotel, it's staff and facilities. Hopefully you will be able to visit us again in the near future. regards, Andrew.

"Army Reunion"

lynn s, manchester 26/03/2018

I accompanied my mum to an Army Reunion here last weekend and had a great stay, the hotel is lovely, well run and has great rooms. My room was on the ground floor and my window opened onto the lawns and pagoda at the back of the hotel, we had a lovely stay and the staff did a great job catering for the three different events that seemed to be taking place on the same evening. Great breakfast, highly recommend this hotel

"Family birthday afternoon tea"

Angela B, Frinton-On-Sea, United Kingdom 18/03/2018

The hotel is impressive with lovely grounds and nicely furnished decor in the reception/ lounge and bar areas. The orangey is a great place to have a family afternoon tea and we enjoyed our special event . The room we stayed in was a superior double and had all the comforts you needed including ironing board and iron, tea coffee and biscuits. So for decor, room and surroundings an excellent hotel. However, the let down is the total lack of staff in the hotel, they were clearly stretched as a wedding was taking place in the same afternoon. This could be better planned and sufficient staff available in the bars etc, we spent most of the afternoon and evening looking for people to serve us. The following morning at breakfast it was chaos with far too many people to cope with demand. We ended up waiting for tables to be made up in another room so we could eat breakfast. This I felt was unacceptable. I would say the girl on reception Sue did look after us when checking in and made it possible for us to check in early after a long drive which was much appreciated.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and comments. I'm sorry if you feel we were understaffed but as you have stated the hotel was very busy. As you were eating in the Orangery we do not man the bar constantly as the majority of customers are mainly eating. When the hotel is busy, breakfast the following morning get rather hectic particularly if large groups come for breakfast at the same time. It is quite common for guests to have a small wait until more tables become available. Thank you for your comments regarding your room and the check-in process. regards, Andrew.

"Family birthday party"

holidaymaker20162016, Clacton-on-Sea, United Kingdom 18/03/2018

We stayed at this hotel last weekend. We could not fault the accommodation which provided everything we required. However, we were very disappointed with the service provided. There were two weddings as well as our party of 28 people & it was obvious the management had not catered for this. They were understaffed so we were not given the service you would expect for the price we paid which did not include breakfast which was an extra.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and comments I'm sorry if you feel we were understaffed and we will monitor this closely for future customers. All our rates are checked against similar size and quality venues and I believe we do offer excellent value for money but our rates can fluctuate due to demand. Thank you for your feedback and we hope to see you again in the near future.

"Good place to break a long journey"

ColinBern, Tonbridge 17/03/2018

We stopped at this hotel on the way from Kent to Teesside and found it to be very good. It is in an excellent location, being only about ten minutes walk from the centre of Retford, the room was pleasant, and the evening meal very nice. There is a very pretty garden, although a cold day in March is not the best time to sit outside. The only slight complication is that one must go outside get from the bedrooms to the dining room, but this is only a problem in bad weather.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and nice comments. As the hotel is a former manor house it was not designed as a hotel and therefore all our accommodation is located in the buildings adjacent to the main building. This does mean the hotel retains its original charm and also has the added benefit of being very quiet so our guests can enjoy a good nights sleep. Thank you, Andrew.

"Very helpful, good quality"

PaulWorc, Worcester 16/03/2018

I booked a group of 20 people in for 2 nights for a work event, and from booking to departure everyone at the hotel was really helpful and accommodating. The rooms were good, breakfast and dinner both much better than expected. Such a nice change not to have a buffet for the cooked breakfast but made to order. We also used one of the meeting rooms, which was very comfortable. Thanks to all the staff for making us so welcome.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your 5 star review and great comments regarding different aspects of your stay. We look forward to welcoming you back to the West Retford Hotel in the near future. regards, Andrew.


William B, Montrose, United Kingdom 16/03/2018

It had been a number of years since we stayed here as a couple. I have used it several times since but had reservations about cost/value for money. My wife's complaint in the past was the high number of ‘contractors' using this hotel and the fact that many did not change out of overalls and workwear in the evening resulting in chairs becoming soiled- not pleasant to sit in. This time no overalls in evidence fortunately. The food had certainly improved - the rooms were fine, clean and large. The Orangery is a big improvement. Certainly would use it again as a couple.

"Excellent weekend"

vlbloke, Fort William 15/03/2018

We stayed at the BW West Retford Hotel for three nights and had a thoroughly enjoyable time. We always brace ourselves for disappointment, especially on the quality of hotel restaurant food when we stay away from home. We needn't have worried, because the food offering at this hotel is outstandingly good. The range of options is excellent and reasonably priced, with everything from basic pizzas to fresh food from the grill. Our choice was from the bar menu, where good hearty food is served. My husband chose the beef and ale pie on the first night and was delighted to receive a proper pie with a top and bottom crust, obviously made in the hotel kitchen instead of being a bough-in offering. I chose the scampi and was very pleased with the freshness and quality. Each night at dinner we were equally pleased with our choice, something rare in our experience. There were two weddings, a funeral tea and an 80th birthday party during our stay and none were a disturbance to us as standard residents. Our room was kept immaculately clean and well stocked with goodies and the bed was warm and comfy. A good shower, clean towels and good heating all served to make us feel at home. The hotel's public areas are warm and comfy and the gardens are a delight. For once, this is a hotel we would be happy to re-visit. Thanks to everyone for a lovely weekend

"Comfortable beds and clean rooms"

mc8sr, Gloucestershire, United Kingdom 15/03/2018

Our room (in the annex) was a good size with a very comfortable bed and strong shower (always an important feature for me). Everywhere was clean and the staff polite. Breakfast was a little disappointing, the selection for the continental breakfast wasn't very good although the fresh salmon portions were excellent if you choose that option with scrambled egg. The cooked breakfast was nothing special. Breakfast was a little overpriced in my opinion. The location and parking for the hotel was very good, with security gates for that extra peace of mind. Wifi was strong, but security on the wifi is weak, so don't use it for internet banking or similar. If you have a VPN it should be fine. Bottom line, I would definitely go back there if I needed to stay in the area.

"One night stay"

David W, Leicester, United Kingdom 15/03/2018

Visited my Daughter in Retford this place is very handy just round the corner. Stayed one night not really impressed arrived at approximately 5pm some sort of conference going on the receptionist was not very welcoming she must've had a bad day. Decided to have a drink at the bar before going to the room sold out of ale they only have one. Room was very nice and quiet bed very comfortable, room check out is11am but room service knocked the door at 9am to make up the room, check out wonderful receptionist very pleasant.

"Nice hotel"

DianeSheffield, Sheffield 13/03/2018

We stayed here overnight for a wedding the room was very well decorated, bathroom gorgeous, bed was very comfortable and the room very clean. Found all the staff very helpful from check in,bar staff who served me at lunchtime, bar staff serving at the wedding reception in the evening and the breakfast staff you were all so friendly you all made the stay more pleasurable looking forward to coming back.

"Lovely hotel"

User 07/03/2018

Lovely stay here for two nights for work. Freezing outside but room nice & warm. Room was massive & comfy. Good facilities & nice selection of teas & coffee. Good breakfast choice & appreciated gardens surrounding hotel. Quire close to train station & town centre.

"Comfortable stay"

Shell577, Telford, United Kingdom 05/03/2018

We arrived and there was a wedding party, that didn't infer with our stay until breakfast time. The place is in easy walking distance to the town. The staff were helpful. We did make the mistake of assuming that the radiator in the room was centrally governed, only to find out after going to bed with my coat on that the thermostat in the room switched on the radiator....learn from our mistake. Breakfast was a little hectic and our order wasn't right but it was sorted. The food was good with a continental option and full English available, we had paid for breakfast so it wasn't an issue. We did have a bar meal at the hotel and that was okay too. The bed was comfortable and the room had all you needed, coffee/tea makings with biscuits, TV, table and chairs. We would stay there again.

"Sunday Lunch"

SouthYorkshireDave, South Yorkshire 05/03/2018

Had Sunday lunch 4th March and it was fantastic, four adults and two small children. As well as the food the staff are amazing very polite and very attentive. Won't be long before we are back with friend's and the rest of the family.

"Georgian House minimal facilities disappoint "

Nickit7676, Spalding, United Kingdom 04/03/2018

Why did I go? Well Retford is my home town and it was my school reunion (40yrs!) The West Retford has always had a good reputation and I've picture of my grandfather outside sometime in the early 1930's. Oh yes, back to the hotel... Check in pleasant but decidedly functional. The rain came as I trudged over to the “Georgian House” - which extends the Monarchs reign in to the 1980's by my reckoning. The door was off the catch (was even at 02:00?) to the foyer which revealed its modern construction, even providing a snack vending machine and the obligatory tourist brochure rack. Upstairs (no sign of a lift) and through a noisy banging fire door, my keycard revealed a large twin room with a decent decorative standard. The bathroom looked clean and the complimentary refreshment tray brought every expectation to life. Why only three stars? Security at the foyer, a dribble of a shower and a severe shortage of electrics - nowhere to plug your phone in near the bed (how else do you charge it and let it become your alarm?) and the light switch for the room being no where to be seen other than at the entrance. Ps the meal here was very good.

"Value for Money Business Meeting"

steve13571, Retford, United Kingdom 02/03/2018

This Hotel is Local, but I very rarely use it. Due to business expension I chose to host a team away day here. The communication and service we recieved from the Event Staff was perfect. On the day we enjoyed endless refreshments and an excellent hot buffet lunch. The room was perfect with all the accessories needed i.e projector flip charty and a box of tricks that had a bit of everything in it, for that one thing you probably forgot, like tape, pens scissors etc... The whole day went well and alot of that was down to the attention to detail the event staff have put into making our room hassle free. The food and service has prompted me to book a family meal to see how they get on in the restaurant that is open to the public.

"Attended a wedding"

sde23sde, Lincoln, United Kingdom 27/02/2018

The hotel is very easy to find and well situated. The staff were very friendly and helpful. The wedding itself was lovely and the food very tasty. The staff serving the meal could not do enough for you and any requests quickly fulfilled. The bar prices did not appear to be silly money either. I cannot comment on the rooms as we did not stay, but would be happy to eat here again

"Mr T"

User 21/02/2018

Nice hotel with friendly staff, nice modern room (cottage) excellent breakfast, only criticism would be thin walls and ceilings between rooms above and to the side which kept us awake on second night due to noisy neighbours.

"Very comfortable room, good location"

Anon_Kent_11, Sevenoaks, United Kingdom 15/02/2018

We got a deal via a website on a room in the Georgian House. It was a large ensuite room with lots of windows but was warm and nicely decorated. The bed was comfortable. There is plenty if parking and beautiful grounds although our view was of the car park! The food is good although the restaurant and bar aren't exactly cosy but are nicely decorated. The staff were helpful. It is a 10 minute walk maximum to the town.

"A nice hotel to meet up"

1sammi, Leyburn, United Kingdom 15/02/2018

We had a meeting here and it was a very good venue. My only complaint was that the meeting room was really really cold and despite mentioning it to them several times, they did nothing to improve things. On the plus side the food was excellent and they followed our timings really well. The room (apart from the temperature) was ideal for our needs. The fact that they have a large car park also helped things along.

"Valentines meal "

User 12/02/2018

We came to the West Retford hotel for the valentines meal and it was amazing, the room was beautiful the staff were lovely and the food was amazing, we also stayed the night our bedroom was lovely warm and clean. We stayed for breakfast and Sunday lunch all the staff were so friendly particularly Audrey who is the manager we joked that we weren't leaving. We will be back we were married at the West Retford hotel in 2011 and we will always be back for special occasions thank you x

"Much nicer than you might expect"

Gordon R, Cambridge, United Kingdom 06/02/2018

We arrived at the hotel after midnight following a concert in the nearby town of Gainsborough. The bar area was comfortable, and we were able to move tables and sofas around to accommodate about a dozen people sitting together. The staff were happy to serve us, and were very polite and discrete at all times. Retiring to the rooms in the Georgian House annex at around 3am, these proved to be larger, cleaner and better appointed than the price would suggest. Checkout was at 11am (I would have preferred 12pm) and breakfast was not included, but I would have no hesitation staying there again. Recommended.

"Lovely place to stay"

GeordieAnth01, Newcastle 05/02/2018

Stayed here whilst visiting the area for a Christening at a local church. Quick check-in and our rooms were ready before the 3pm check in. We stayed in the Georgian House end of the hotel. Spacious room with sofa and comfortable double bed. The room was very warm but we were able to adjust the thermostat to suit. Bar prices reasonable and no problem in taking a drink back to the room. Breakfast was fresh and good choice of cereal, fruit and pastries. Take away cups available to take a hot drink with you. Orders taken for cooked breakfast. Overall very good value for money £70 per room with breakfast x2


User 30/01/2018

This is a very delayed review but one I feel is worth posting. Me and my husband our wedding at the West Retford hotel on the 4th March 2017. We had the most amazing weekend that would not have been possible if it wasn't for the staff at the hotel. From me arriving at the hotel the day before the wedding right up untill we checked out we felt that the service we had received was excellent. I also cannot fault the planning of the wedding. Everything that we wanted was catered for. On the wedding day itself my nephew was very poorly and the hotel did everything possible to make him comfortable during the day. Even if it was making him a bed on the sofa in the bar during our ceremony. We also had a lot of guests coming from out of the area who mentioned how much they enjoyed their stay. Thank you so much for giving us the wedding day of our dreams. I would highly recommend this hotel for any wedding. Mr and Mrs Cordall

"Wedding "

sarah_jane90, Lincoln, United Kingdom 22/01/2018

We had the pleasure of having our civil ceremony and wedding reception at the West Retford on 22nd December 2017 and the whole experience was brilliant. From the organisational skills in the preparations to the service on the day, nothing was too much trouble. We had a unexpected medical issue with mother of the groom which the staff were extremely helpful and attentive. All our guests have said what an excellent day they had. Another wedding was going on in the room upstairs and we would not have known as we did not see them. The staff in our room were very attentive and always available. Food on the day and breakfast the following day were both excellent. Could not recommend this enough as a wedding venue.

"Wedding Venue"

Clair1801, Sheffield, United Kingdom 22/01/2018

We had our wedding at the West Retford Hotel on 12 January 2018. It was a perfect venue and the staff were amazing. I would like to give a special mention to Audrey who was our co-ordinator on the day. She was fantastic at dealing with an issue that was not her fault and managed to resolve it so the day was not affected. The package we had was excellent value and the extras included (top table flowers, wedding cake to name a few) were of the highest quality. The wedding breakfast was lovely and all of our guests were complimentary about it. The hot roast pork and stuffing sandwiches in the evening went down a treat and everyone commented about how lovely they were. Overall, the hotel made our wedding day perfect!

"Not as disabled friendly as advertised "

User 22/01/2018

My husband and I stayed here in December as we were going to the theatre in Retford. The hotel is a 10 minute walk into central Retford so ideally situated. On arrival there was plenty of parking and a large disabled bay ideal for us with the wheelchair. The reception was in the main building and a bit difficult to manoeuvre into but not a major problem. The hotel room was in a separate building across the car park in a purpose built block. This is accessed by a door with a code pad- our problem was I couldn't reach the pad from my chair and my husband couldn't hold me and open the door so it wasn't ideal for those in a wheelchair; luckily it was very busy so people were around (other guests) to let us in!! The room was clean and nicely appointed also large enough to get round and whilst the bathroom wasn't accessible for me I could use the toilet with a struggle.... the breakfast was a disappointment not much choice and very small portions I asked for bacon and egg and literally got 1 rasher of bacon and 1 egg perhaps I should have been more specific?! The hotel was very noisy as there was a wedding on and the sound travelled. I would stay again if I had to but it's not ideal for those who are disabled.

"Would have been nice to feel welcomed..."

Michael T, Doha, Qatar 14/01/2018

This was a very average stay. Whilst the outside is impressive Georgian, we were met in reception but someone who never smiled, told us to wait until she planned to tell us when we asked about breakfast and then the tiny room with no fridge just sort of made us glad it was only a one-night stay. Wifi was good.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for the review and feedback. I do apologise if you didn't feel welcome and I shall be passing your feedback to the reception team. None of our bedrooms have fridges installed and this is not something we advertise anywhere. I'm pleased you found that the wifi was good and this has been upgraded over the years. regards, Andrew.

"Big Disappointment"

JackieEdmonds, Newbury, United Kingdom 12/01/2018

Beautiful from the outside, fabulous gardens but inside was a different thing. When we arrived we had to wait as the Receptionist was chatting with another member of staff. Greeting was very lukewarm. Our room was nice enough but dismayed to see mould on the ceiling tiles. Like a lot of people we have and still are suffering from colds/flu so we decided to stay warm and eat at the Hotel. We were actively discouraged from eating in the Restaurant so ate in the bar. My 1st starter was wrong but the correct one was very pleasant. My main course was Seabass and it was just terrible. Some bits were overcooked and others undercooked. Not good as fish cooked correctly can make you very ill. The Bar Manager was very apologetic and offered us a free drink - but that is not what we have come to expect of Great Western Plus Hotels which we use on a very regular basis. Whilst walking from our room to Reception there was a lone lady with mobility problems and I helped her from her car to Reception to check in and then to her room, staff were not remotely interested. Very bad service.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and nice comments regarding the hotel and gardens. I do apologise some aspects of your stay didn't meet with your expectations and your feedback has been passed to the team to ensure our normally high standards are maintained. regards, Andrew.

"Wedding "

Christmas1988, Doncaster 04/01/2018

We had our wedding here on the 29th December 2017, the staff at the hotel were excellent, nothing was too much trouble. From the moment I arrived the night before they were extremely helpful. We can't thank them enough for everything they did for us. Food was excellent, bedrooms were lovely & the whole hotel looked amazing with all the Christmas decorations up, it was truly a magical day. Thank you all so much. We will definitely be booking a night away & meal here for our one year anniversary

"New Years Eve Gala"

User 03/01/2018

Me and my partner decided to visit West Retford after prior visits to their sister hotel's. We stayed in room 64 a beautiful room with 4 poster bed, really clean and warm which was exactly what we needed after the December weather. We attended the New Year Gala, welcomed by friendly staff a bubbly prosecco and canapés (to which a chef personally brought me some extras after i expressed how beautiful they were). The room was well decorated and the food was beyond superb especially when they were catering for such a large amount of people. The atmosphere was buzzing all night even throughout the meal with the female singer who was a delight to listen too. Upon the countdown to the new year we were all moved outside to watch the amazing firework display with a warm bacon roll making the entrance to 2018 magical and equally as fattening which in my opinion the exact way i wanted to enter the new year! It was at this point we realised there was also a wedding on, a matter you would not have even noticed as there were always staff around to help if you required anything!! I recommend this hotel for any functions or if your lucky enough a romantic weekend away.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Dear AbbieS, Thank you for your review and 5 star rating. I'm pleased you enjoyed the New Years Gala which was enjoyed by many of our guests. Thank you for your recommendation and we look forward to seeing you again in 2018. regards, Andrew.

"Wedding "

User 02/01/2018

Can't recommend this hotel enough for providing the fabulous venue for our daughter's December wedding. It was faultless. There were 2 weddings on the same day but you wouldn't have known. The staff were very attentive and service was great. There was always enough staff so service was prompt. The food was outstanding and they made personal service to the bride and groom. Fully recommend

"Great Gala Night"

alanbB5706WO, Lincolnshire, United Kingdom 01/01/2018

Booked for New Year Gala night did know what to expect re hotel but recieved a warm and friendly welcome from reception staff , check in was easy and given information about the evening .The room was warm and spacious and very clean ,yes you have to walk to the main building which is about 100 yards away but not a problem.Even though it was a special occasion and the hotel also had wedding in the room above the food and the service was excellent .Hope to visit again.

"A mixed bag."

User 29/12/2017

My partner and I checked in on Boxing Day and were impressed with the grounds and overall appearance of the hotel. We arrived just as a rather large family left. We were not acknowledged for over two minutes - I assume the receptionist was finishing checking out the other family but a polite acknowledgment from her would have been nice. When we were checked in we found the service to be polite but vague, and not very friendly. We stayed in one of the feature rooms and found it to be nicely decorated and roomy. We had booked in for dinner and found the service there to be good. The menu was rather limited but I think this was because it was a Christmas menu, we had actually found the room service menu to be more appealing. Due to the lack of dinner bookings the actual restaurant was closed and we were sat in the lounge area. This was fine except our table was never properly laid and cutlery was bought over after our meals had been put on the table with no serviettes. The quality of the food for the main course was disappointing and in my opinion wasn't worth the money spent. Breakfast was in the restaurant, both the service and the food was good. Check out was very similar to check-in. We realised afterwards we didn't receive the complimentary bottles of water advertised with the feature rooms.


tessa c, Manchester, United Kingdom 28/12/2017

We came here on Christmas night as it is very convenient for my parents house where we left the children overnight. We stayed in the Georgian annex, the room was clean and comfortable was easy to adjust the temperature and we had a window that was easy to open to get the right temperature to sleep.The facilities were great and we were lucky it was a quiet night and we were not disturbed. Breakfast the next day was excellent in fact my husband gave it 9 out of 10 it was a choice of full cooked breakfast or you could have the pastries fruit and yoghurt. Check in was very easy and efficient. It is many years since we visited the hotel and was very pleasantly surprised, it seems to have been updated it was very well maintained and is in a lovely spot. We definitely will stay again

"lyndsay and lee budworth"

pam290357, Doncaster, United Kingdom 27/12/2017

my niece had her wedding at the great western. from us walking through the door it was the perfect venue. all the staff were very friendly and helpful. lyndsays and lees wedding was amazing the service at the reception desk was excellent and the room was just right for my husband and myself. everything was faultless thank you for an amazing day

"Christmas meet up"

kallankas, Nottingham, United Kingdom 21/12/2017

Met up with a friend and had a lovely christmas meal Stayed overnight in a very comfortable bed Ample parking Simple check-in Friendly staff in the restaurant Very nice rooms and lots of hot water when having a shower

"Minor faults only"

CleethorpesGtfcfan, cleethorpes 21/12/2017

Lovely looking hotel in lovely grounds.arrived at100am after a nightmare journey in thick fog.checked in and shown to my room in Georgian house by night obviously recently refurbished.large walk in was overwarm but being stiff after a long journey did not feel like scrabbling around to turn the radiator down.that would have solved the problem.loses one star for breakfast offering.staff again brilliant but no rolls only bread for toasting which is just as well because it was hard and choices of cereals and poor quality watery orange juice.however cooked items to order were excellent.however the universally charming staff and physical appearance of building make these niggles well worth putting up with and I would happily stay here again price was very reasonable too

"Family of 4"

User 20/12/2017

My daughter, myself and grandchildren stayed in one room. The room was very clean and comfy beds. The children's menu was very good. Staff very friendly. We had full english breakfast which was also very good.

"Nice And Available to where i was working."

William H, Keith Scotland 17/12/2017

The accommodation was very good with helpful staff at reception and at all other parts of hotel in restaurant for dinner as well as breakfast. There was no problem with parking and the room I was allocated was big with a bath in the bedroom on a platform. The walk in shower in the bathroom was nice and big and the towels were soft and large and all other amenities in the room were clean and very good.

"BESTWESTERN plus ?? Worth giving a miss "

BMorriss, Manchester, United Kingdom 12/12/2017

How can you say this is a plus hotel, I'm a member select and find that walking between buildings with Bob hat and gloves on to have a evening meal is total not what Best western is about . The room (35) was clean and warm but the rest of the building was cold at the bar most are wearing coats with gloves nearby .. bar staff not available for at least 15 mins...then you find out you have to press the bell hidden behind the the hatch which covers it ? breakfast the same , you have to get dressed for the outside to join the main building ... I will not be visiting again BW CHANGE THIS HOTELS STATUS

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and feedback. I'm pleased you were happy with your bedroom but unfortunately an issue with a burst pipe did affect the heating in some of the public areas. As the hotel is a former manor house there are no bedrooms in the main hotel and never have been, we don't hide this fact and is something we are unable to change. The advantage of this is that guests are not disturbed by functions taking place in the hotel. I'm sorry you don't feel you will be able to us again, I do believe we offer lots of other positives that outweigh the negatives. We are a family owned and operated business and have been a BW member for over 11 years now and our status will remain as a BW PLUS. regards, Andrew.

"Stay at Best Western, Retford"

482geoffg, woodbridge, United Kingdom 09/12/2017

We had a very pleasant one night stay in this grand old building. Pleasant, helpful staff and good restaurant for breakfast and evening meal. Ideally located not far off the A1 and a good break point for anyone heading north from the south as as we were.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your 5 star review and feedback, it's always nice when guests do appreciate the beautiful building and surroundings. We look forward to seeing you again in the near future. regards, Andrew.

"Good Hotel"

Lisamollytom, Chesterfield, United Kingdom 08/12/2017

My wife and I stayed over at this hotel after a day at a local Spa, room 29, which was very pleasant and clean,we enjoyed a lovely evening meal with wine which we thought excellent value and quality. The reason I have left only 4 stars was a breakfast,service was slow other guest who arrived and ordered after us were served first,tea was at best tepid which was rectified with fresh cups and a new hot pot, unfortunately only 2 of the items on the English breakfast were hot,which spoilt what would have been a tasty breakfast,didn't bother reporting this because of the previous wait. Harrisons 5/12/17

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and constructive criticism. I'm pleased you enjoyed your stay and I will pass your feedback onto the breakfast team so the necessary improvements can be made. I do hope you will stay with us again in the very near future. regards, Andrew.


dotframe, London, United Kingdom 05/12/2017

We stayed here for one night. The receptionist was friendly and helpful on check in. We were in a room in the Georgian building, the room was lovely, large with a four poster bed and very clean, having a bottle of water and a chocolate bar provided in the room is a thoughtful gesture. We were disappointed in the morning to find there was no hot water in bathroom, so had to make do with a cold shower, when I took the towel off the towel rail to dry myself I found it smelt really badly. We reported both these issues to the receptionist on our way through for breakfast. We did receive money off our bill by way of an apology and compensation. It was disappointing that we had to ask for items on the buffet to be replaced at breakfast, rather than staff being proactive in making sure that everything was available for guests. We felt breakfast was just ok, nothing special. Overall we were quite disappointed.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review regarding your recent stay. I'm pleased you enjoyed the room and found it to be very clean. It was disappointing to see that certain aspects of your stay didn't meet with your expectations and these will be investigated to ensure our high standards are maintained. Breakfast finishes at 9.30am and you arrived for breakfast at 9.20am therefore some aspects of the buffet are not fully replenished to keep wastage to a minimum. I assume you are referring to the continental items as hot food was plated to order. I hope these issues have not deterred you from staying with us in the near future. regards, Andrew

"I love staying here!"

mabmn2017, Anoka, Minnesota 29/11/2017

This was my second time staying at this hotel and I don't want to stay anywhere else in the future. It is very convenient to town and since I do not drive - every where I want to go is well within walking distance. The staff is always welcoming, friendly, and helpful. As I travel from the US, this is very important to me as I want to "feel at home." The grounds are always well maintained and the rooms and common areas are always clean and tidy. I look forward to seeing you again in the spring!

"Perfect wedding venue , great service and lots of fun"

archer61, england 27/11/2017

We had a great weekend at a wedding function. It was well organized, the service was friendly and it is a perfect location. The food was good and the breakfast was probably one of the best we have had . We loved the rooms , comfortable , well equipped, quiet but probably getting ready for a refresh , especially the bathrooms . Lovely location and it was great to stroll the gardens . We went with little people and they loved it , the space , the safety and the family friendly focus . Great hotel , would recommend

"Weekend away"

Lynn L, Doncaster, United Kingdom 22/11/2017

Several visits to this hotel and never disappointed. The executive room in the Georgian annexe was spacious, well decorated and spotless, however the radiator in the bathroom (room 38) is so close to the toilet that you have to sit at an awkward angle to avoid burning your leg. The staff, many of whom are very young, are always friendly, cheerful and helpful and coped admirably covering more than one bar area. Evening meal delicious. Only complaint would be that at breakfast we weren't advised we needed to order poached or fried eggs and the buffet only had scrambled. Will certainly return

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and nice comments regarding the staff. I will investigate the issue with the radiator in room 38 and this will be moved if feasible. Information regarding breakfast and extra items is printed in the breakfast menu which is placed on each table. Thank you for the feedback and we look forward to welcoming you back in the near future. regards, Andrew.

"Wedding venue"

lindley137, Nottingham, United Kingdom 20/11/2017

We got married on November 18th,firstly I would like to say thank you to Jessica for arranging our wedding and pretty much doing everything for us. She is excellent at her job and took all the wedding preparations out of our hands,Dale and I thought she was brilliant.The next person I'd like to say a huge thank you to is Audrey she is an amazing lady,put me at ease and I instantly felt relaxed with her she looked after me all afternoon on my wedding day and I was so grateful to her for being with me and walking me all the way through the day. All the staff at west retford were great unfortunately I can't remember all there names but they worked really hard to make our day special.we were put in room 36 which was lovely it had a big mirror for getting ready ,the bed was comfy and it was lovely and clean,perfect.The food was great even though there was another wedding going on downstairs you wouldn't have known,Audrey does a great job of keeping everything running smoothly,nothing was to much trouble. We would highly recommend west retford as a wedding venue it was a perfect setting, lovely food and and service,great staff.we would like to say a massive thank you for making our day so special. Sharon and Dale.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your 5 star review and kind words regarding the staff who do a brilliant job. I'm pleased we met with your expectations with many aspects of the day. Thank you for the recommendation and we look forward to seeing you at future events at the West Retford. regards, Andrew.

"Good hotel"

User 17/11/2017

Had a really good stay at this hotel, staff are really friendly. Room was clean and nice, brilliant Wi-fi service all included. A great breakfast which is a service style no buffet here. Not a bad rate too. Close to town and place of work.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and feedback. I'm pleased we met with your expectations and in particular that you found the Wi-Fi to be excellent which we have recently upgraded. regards, Andrew

"Great wedding venue"

max141949, england 13/11/2017

Room was very clean and moden bed very comfortable the food was very good and plentiful.The only thing that let this hotel Down was one very rude staff and I think she may have been a senior staff.she kept putting notices up on the doors saying residents only and closing the bar in the residents bar at 9.30 so we had to keep ringing the bell to be served.She was ok if the work men were in the bar but once they went so did she after closing down.The rest of the staff were very friendly but very young and in training and doing well.This hotel is set in very nice and large grounds that are well looked after which are great for weddings.

"Break for wife's birthday"

User 13/11/2017

On firstglance being put inthe cottages thought was lovely but the night was a night mare after getting back at 11.30 pm from a great show we went to bed only tobe woke by banging and talking up stairs after been awake for 20 mins reported this to night staff thinking this would be sorted only for it to continue till 5 pm the lady onreception told us the night staff had recived our call but obviously nothing was done as it carried on the hotel itself was good the room was good.but dont go into the cottages if you need to sleep

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your nice comments regarding the room, I do apologise if other guests disturbed your sleep during your stay but I hope this has not deterred you from staying with us again. regards, Andrew.

"Friendly and convenient"

potters1972, Crewe, United Kingdom 12/11/2017

This was our 3rd visit at this hotel! All staff friendly and helpful! Rooms spacious and clean! Ample parking. Breakfast was plentiful and well cooked. Convenient for Retford town centre. Highly recommend and will certainly visit again.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review, I'm pleased you enjoyed your third visit to the West Retford and I hope it won't be the last. regards, Andrew.

"Good hotel "

amp1, London uk 07/11/2017

We stayed the weekend of 3rd November for two nights . The hotel is very pleasant with good free wifi and lots of parking . We stayed in room 58 which was very nice ,clean & spacious . The shower is above the bath which was a little difficult , as I have recently had hip replacement. But once in the shower pressure was fabulous. For a three star hotel we were pleasantly surprised at the little extras , such as shower caps , so important if you have long thick hair ! Many 4* hotels don't provide them so I was delighted . The breakfast were excellent as were the waiting staff . The free newspapers to read were also a lovely touch . The only gripe we had , was it is a very popular hotel for functions & weddings . There was a function each night . The Friday night was fine . We had arrived at 8.30pm having driven up from London and once we had settled in ,we were able to get drinks & snacks in the bar and relax . The bedrooms are in a different building so noise isn't an issue . The next day we were out immediately after breakfast . When we got back at 6:30 there was a wedding in full swing . Which was lovely . However it also meant we were unable to get a seat in the bar, or in fact anywhere to have a drink and snacks or supper in the hotel . We went back out to a local pub despite being exhausted after a long day out . This would be the one factor that would stop us going back . It would be helpful if the hotel management could think of the other guests in such a situation and set aside a small area for guests not attending functions , so everyone can enjoy the facilities they have paid for. If the management have already done this , then reception should inform guests.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and kind comments regarding the staff. I'm pleased you enjoyed the facilities at the hotel. We are a popular choice for functions and at certain times the residents bar can become quite busy. We do have the Orangery restaurant which is at the other end of the hotel, well away from the functions and this is where residents may dine in a more relaxed environment. regards, Andrew.

"Great place to stay"

Nicholas P, Surrey, United Kingdom 22/10/2017

Booked in for 4 nights, the staff were really helpful and very friendly my room was really comfortable cleaned everyday the restaurant food was very good. We had breakfast and an evening meal all 4 nights. Would highly recommend staying.

"Positive experience with ' Romantic Weekend' package and college reunion"

Tyke23, Telford, United Kingdom 21/10/2017

Stayed at the Best Western West Retford Hotel on Friday 13 October to Sunday 15 October 2017 - our first UK hotel stay for four years! Our old college in Retford was holding a reunion in the hotel so we decided to stay in the same hotel. I checked online to see what the availability was like and spotted the ' Romantic room deal' which included the evening meal on arrival , flowers, presecco and chocolate dipped strawberries! I tried to phone the hotel to check the availability in September and the phone line seemed to be revert to answer phone in the early evening whenever we phoned over several nights. It seemed to be better in afternoon when we phoned and booked a room with the package. Our son informed us of a crucial medical appointment on early Friday afternoon so we were late setting off arriving at the hotel at just after 7:00. The car park is entered via a barrier and code is needed to exit the hotel drive , which can be obtained from reception. The receptionist was very pleasant and had various items ready for us including two door cards and various codes written down on a card. We had to give our debit card over to set up a payment for our weekend stay. She explained that our room , room 55, was in the Georgian block , outside the door turn right and through the door 100 metres in front. The Georgian block is a seperate , two storey block , possibly existing as an external stable block in an earlier life! A code is needed to enter the block and then we had to ascend a flight of 16 steps to reach the first floor where our room was. Be warned there are no lifts in the hotel, which it does say on the hotels website. We then had to walk the full length of the building as our room was right at the rear! On arrival we could not , as ancient non hotel users, figure out how to use the door cards! Eventually gave up and phoned the reception on my mobile and they patiently explained that the card just needed to be put in and immediately taken out for the door to unlock! Walking into the room we were amazed by the size of the room and the facilities on offer. On the bed was a huge bunch of flowers and alongside the bed was a settee with a table. Resting on the table were an ice bucket holding a bottle of presecco , two glasses and two slates with eight chocolate dipped strawberries on each! I hiked back to the car and struggled up to our room with our luggage. Then we walked down to The Orangery Restaurant for our evening meal. Evidently the deal we had taken allowed us to take a meal up to the value of £20 each but drinks were not included. The menus were in ' a bundle' of eight seperate items that the waitress was struggling to juggle with as the main menu was in a heavy polished wooden folder with other special menus loose and trying to slide off the folders - one for each of us! The food was ok and we had a pudding to finish off, but we thought that we look elsewhere for our future evening meals. We made our way back to our room , unpacked and removed the six cushions and throws from the bed in order to watch TV , on the wall , from bed! We had a tray with tea , coffee and biscuits provided on the shelves by the door but no fridge. It did have a safe although at first sight we thought it was a microwave! In the morning we prepared ourselves , I was really impressed with the shower, as I could get under it - not always the case with my 6' 4" height and good heat and power. We went back down The Orangery for breakfast , the prices for the different meal types were on the menus which confused me as I did not know if they would be extra- as it turned out they were included! The reunion was held in the bar area and outside on the bar patio. The weather was glorious so we were able to spread out and mix with the other ex-students moving round the many outside tables. We had booked a meal for lunch in The Orangery and four of us ate a light lunch in there. The service was very good and again the food was ok. The hotel became very busy that night as there were two functions taking place in the main building . However the noise from the discos were not apparent in the accommodation as the rooms are seperate . The car park was packed , however it was only later that I discovered how large the car park to the left of the Georgian house was - it extends all alongside our block and continues further back having at least spaces for 100 cars. Our friends eventually went back home and some stayed the night - those who stayed all commented on how spacious the rooms were. We did see a single room which was part of the old terraced housing on the right hand side of the main building. The terrace had been cleverly converted into rooms each having its own 'front' door . A good job that I did not knock on the window as each room appears to have only one but the door is in between the windows! We will certainly risk more hotel adventures in the future and hoping to return to Best Western in Retford for further reunions in the future.

"Disappointing Sunday Lunch"

User 15/10/2017

Ate here for Sunday lunch and was very disappointed. The beef was nice and tender however everything else appeared to have been microwaved. The Yorkshire pudding was pre cooked and warmed - leaving it rubbery and inedible. Vegetables were bland and tasteless. Definitely the worst Sunday lunch in town

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review, I'm sorry you didn't enjoy your Sunday lunch with us, we didn't have any comments on the day but we would have been happy to replace your meal if you had mentioned you were not happy. I'm pleased the beef was to your satisfaction and your feedback will be passed to the kitchen team so they can make the necessary improvements where required. I hope you can try us again in the future. regards, Andrew.


User 03/10/2017

Clean comfortable and welcoming. Excellent all round. Nice grounds and bar. Drinks not overpriced as in some hotels! Already planning next weekend away There is also a great restaurant not far from hotel called Dante's highly recommended this also.

"Wonderful Family Weekend"

C D, Cambridge 02/10/2017

To celebrate a special birthday eleven members of our family travelled from north and south to meet mid way at The Best Western, Retford. We had a wonderful weekend. All the staff we met were helpful and courteous and went out of their way to accommodate our requests. We were all very pleased with our spacious and recently decorated rooms. Breakfasts were great and getting a fried egg was no problem at all! We also ate one evening in the restaurant and enjoyed our meal very much. We felt very well looked after. The hotel had a lovely feel and we would have no hesitation in returning for another stay.

"The best day of our lives!"

Poppy R, Durham, United Kingdom 24/09/2017

We had our wedding reception at the West Retford this month and we couldn't be happier with the service we received! Everyone loved our day, from the food to the venue. The hotel was so accommodating with our slightly odd requests by not having a package wedding and by having a 'sweetheart table' for the bride and groom. We ended up being an hour late with the food because the receiving line took so long but the food was still delicious and absolutely lovely! The staff worked so hard and we are so delighted at how our day went. The West Retford is a family favourite from 20 years living in Retford, and it was wonderful to have our wedding reception here. It's well worth a visit for a wedding, to stay, for food or for coffee. Thank you all!

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for the 5 star rating and review. I'm pleased to see that we exceeded your expectations. It's nice to hear that we have been a favourite for your family for such a long period of time and I hope it will continue to be so. regards, Andrew.

"Improvement noted"

ian g, Doncaster, United Kingdom 23/09/2017

Last time we came we were 10 minutes outside the aft tea cut off tim Following the obvious question The young waiter gave a sharp intake of breath and no Mmmm Ok negotiation needed here a cup of tea? 10 mins later response is yes This time the approach was similar as was the timing but the response was positive And it was lovely on the lawn

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review. For afternoon tea we always recommend making a reservation. Lunch is served from mid-day to 2.30pm although drinks are served all day. I hope this information is helpful to you in the future. regards, Andrew.

"good location, pleasant staff, comfy bed but no electric vehicle charger !!"

User 23/09/2017

Stayed on business, had a room in the cottage block. There is some road noise but it didn't bother me. The food in the restaurant is good, but as you are close to town you can walk to a restaurant if you want to. Nice breakfast, and the staff were cheerful and efficient. Other BW hotels have electric vehicle charging and this hotel has plenty of car park space and could easily have a charger and be on the Tesla destination charger map.

"Worst hotel experience I've had!"

User 20/09/2017

We had a terrible experience at this hotel. We were staying there due to my best friend's wedding being nearby. Due to both check in and the wedding being at 2pm, I called twice in advance to see if we could check in early (I was maid of honour in the wedding, therefor I wouldn't be able to check in unless it was early in the day). I was told that it wouldn't be a problem to check in after the wedding, in the early hours of the morning, as it was 24 hour check in. They said they'd hold our room as they knew we'd be coming. So it seemed the problem was solved. However, when we arrived at the hotel around 2.15am, we were told our booking wasn't even in the system, despite booking 9 months before and calling twice in the week before the booking. We were told later that someone had taken our room due to an error. Not good. Following on from the hotel having given away our room, we then were given a room with no electricity, resulting in us wanting to leave, as by this point we were angry and exhausted. We asked the night porter if we could check out and get a refund and he said he wasn't sure if he could do that, which put us in a position where we felt like we were forced to stay. He then moved us to a 'cottage room', which was cold and has a flickering light. When we asked what time breakfast was served to, we were told 10.30am. The next morning, we arrived for breakfast at 10.15am only to be told it had finished at 10am. At this point we asked to speak to a manager and we're dealt with by the assistant manager, Pam, who was very short with us and not at all concerned by our complaint. We eventually got a part refund and when we asked why it wasn't a full refund (which is something I wouldn't usually push for, but we were so frustrated that such a special day, which had been planned so far in advance, had been sullied by the hotel's many errors), she explained that it wasn't possible as the hotel had to pay commission to This infuriated us. Surely, when the hotel has so royally messed up, the commission it pays to its partners shouldn't be the concern of guests? We have since had contact with the hotel's owner, only to be given a list of excuses (with admission of all errors) but no compensation. All round it was a terrible experience. I wouldn't recommend this hotel to anyone.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your feedback however some of it is factually incorrect. Your reservation was in our booking system, the issue was that your allocated room had been given to someone else with a similar name by our night porter and we admit this was human error on our part, you were asked to check your details when you arrived and you also did not notice a different name at this point. The majority of bedroom lights at the hotel are activated with a keycard which slides into a slot and we are unsure why you couldn't get the lights to work, they were checked the very next morning and no fault could be found, 5 months after your stay we still have no problems with the lights in this room. Breakfast does finish at 10.00am and this is what the night porter has told me he said to you, it should be noted times are also on your registration card and in your guest directory which is in every room, the majority of guests don't have any issues with this. However, after speaking to the assistant GM she was happy to arrange a cooked breakfast for you in the lounge which you refused. We are more than happy to hold our hands up when we make a mistake as one of our staff did and the part refund was 50% which I believe is more than fair bearing in mind you did stay in the room, sleep in the bed, use the bathroom, shower etc and I think the majority of guests would also believe this is fair, you wanted a full refund. We also had a member of your family giving verbal abuse down the phone to a member of my staff, again I find this behaviour totally unacceptable as nobody should be subject to this regardless of the industry you work in. regards, Andrew.

"Amazing stay "

User 19/09/2017

We stayed here as we were attending a friends wedding who were marrying at the hotel , it was amazing , the hotel and grounds were outstanding the staff are friendly and extremely helpful , we were allowed to check in early cant praise it enough , the room was lovely and the food was absolutely gorgeous

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for the 5 star review and kind comments during your recent stay at the West Retford. We look forward to welcoming you back in the near future. regards, Andrew.

"Sleepless "

MAtky, Preston, United Kingdom 11/09/2017

I would recommend any guest to avoid the cottage rooms within this hotel. Although the room was nice I didn't manage a wink of sleep due to the continuous noise of traffic - extremely disappointed with the BW! These rooms should not be provided to hotel residents

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and comments, I do apologise if you found there was an unacceptable level of noise from the road, I would say on the whole it is not at a level to disturb guests from their sleep but we all have different tolerances on noise levels. We only have 10 rooms in this location and the remaining 53 rooms are not located near the road and I would be happy to allocate you one of these rooms should you decide to stay with us again. regards, Andrew.

"My Wedding "

User 05/09/2017

We got married here on Saturday the 2nd September .from booking the venue to the day off the wedding nothing was to much trouble...we got married outside... the grounds are stunning the food was amazing as our guest kept telling us....the staff were so polite and friendly we had the dukeries suit wow a stunning bridel suit.. most off our guest stayed over and all loved there rooms..breakfast was lovely... highly recommend if ur looking for a wedding venue it has everything and more ...thank you to Jessica and Audrey for making our day perfect in every way possible.....

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your 5 star review and comments, I'm please you found your day to be perfect, I'm sure you will have wonderful memories for many years to come. regards, Andrew.

"Hoe standards have dropped"

David H, Watford, United Kingdom 01/09/2017

Have stayed at this hotel before nearly two years ago. What a shame. The standards have dropped considerably. The menu in the restaurant has NOT changed. The staff were slightly sour and either overworked or just didn't care. The rooms were tired and not as comfortable as before. Overall experience was disappointing. Heated towel rail in bathroom states 'Beware Very Hot', rubbish. They were never on so we had damp towels every day. Rooms were dark. At the buffet breakfast we had NO fried eggs. They had to be ordered separately perhaps 24 hours before. Staff were surly and rude. Hotel was obviously catering for the wedding trade (can't blame them for that), one on the Friday, Saturday and the Bank Holiday Monday but to the detriment or Best Western regular users of their Hotels. Could not use the thousands of Good Will points we have gained on using other Best Western Hotels. We will not be staying in Retford again and am considering whether other Best Western Hotels have gone the same way. Always found Best Western to be 'Good Value for Money' , not cheap but good value. Not any more . Sorry.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and feedback, I'm sorry if you felt your stay was not as good as the last time you stayed with us. We are constantly refurbishing rooms and have some excellent feedback about them, it would be most useful if you had put your room number as I don't believe we have any tired rooms. We have two types of towel radiators and both of these come on with a timer, some of these can be adjusted by guests but again as you haven't given the room number I can't comment, obviously they should be working at certain times of the day and could have been fixed if you had reported it during stay. The sign is obviously to warn people when the radiator is actually turned on. I'm assuming you had buffet style breakfast which we offer when the hotel is extra busy and offer scrambled eggs, fried eggs can be ordered but we do not need 24 hours notice, I'm assuming a communication issue with your waiter. As with a lot of hotels the wedding market something we look to capture but I do not agree it's at the detriment of our other customers although admittedly it can be busier which can sometimes mean a slower service than if there was no wedding. We are a family owned and run business for the last 12 years and have consistently increased the scores in our yearly AA inspection. I believe we offer a fantastic product which represent value for money. I'm sure if you did stay with us again we would meet with your expectations. Regards, Andrew.

"Simple things not right but fair for one night stay"

dreamdancer96, north yorkshire 31/08/2017

We stayed here when visiting relatives. I don't think I would stay again as some of the basic and small things are missing. On arrival there was no space in the car park (but a stack of rubbish and building materials in one corner which could have been moved to make more space). There was a wedding on but all the same you do expect to find a space in the car park! The reception is not especially welcoming. the woman seems to sit behind a wooden board so you can't really see her! We ate in the restaurant as it was late when we arrived (restaurant closes at 9.30). The women who greeted us was not especially friendly and barked 'have you booked'? We said no and she showed us to a table. Non-one came in after us so I suspect it was a gut reaction to wanting no new customers (it was about 9pm) and I suppose they were wanting to close up as soon as they could. The meal was fair and fresh for the price. At breakfast there is a good choice but why no separate spoon for the beans and the egg! The pot of tea we were brought was nearly cold! Maybe it had been standing a while. The staff are mostly friendly but seem quite inexperienced. Overall this was not cheap (although the area probably isn't the cheapest either) but I think in future I would rather pay a little more and get better quality. Also bear in mind there in no air conditioning and our room was like a sauna all night! Not the best stay I have ever had!

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and comments. The hotel does have over 100 car park spaces which is generally enough for a 63 bedroom hotel, I do believe we had a function on during your stay and therefore the car park was busier than normal. The area you describe is at the rear of the hotel and is used for maintenance and delivery items, some items are very heavy and cannot simply be moved. I'm sorry you found your experience at dinner and breakfast not the best but I'm pleased you enjoyed the food. I will certainly raise these issues with the team. I would have to say the majority of 3 star hotels do not offer air-con in bedrooms and nor do we advertise the fact that we do although fans can be provided for the occasional night in the UK when it's actually hot. Regards, Andrew.

"Lovely stay"

SteveS1970, Coventry, United Kingdom 29/08/2017

We were visiting the wildlife trusts in the area and chose this hotel by chance. There was a wedding going on but we were placed in the cottages which were far enough away to not be disturbed. The hotel is a two minute walk from Retford which i found to be quite an unusual place. Beautiful grounds and I must mention the amazing breakfast which had everything you would want including hash browns & black pudding with an option to have the eggs done how you like. Great start to the day.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and 5 star rating, it's always a pleasure to welcome new guests to the West Retford and I hope you will stay with us in the near future. Regards, Andrew.

"Bank Holiday Weekend Stay"

User 29/08/2017

A good hotel. Has very good grounds. Appears to be very popular for weddings. Staff are all very helpful and polite. Breakfast was good but no one was keeping an eye for when teh food runs out. Guests were informing staff when an item had run out.Which was a little frustrating. We had a problem with teh bedside light. When reported to teh reception, it was fixed promptly. As I mentioned earlier, this hotel is popular for wedding dos and parking is definately a problem when there is a wedding on. A very good hotel if there is no wedding on!!


Buntyontour, Colchester, United Kingdom 27/08/2017

Stayed here as just off the A1 on my way to travelling to family. Booked through and received a very good deal, room only £58. The room was spacious, quiet and very clean. The receptionist staff were friendly. I didn't eat at the hotel so cannot comment on the food etc. I would visit again as the area of Retford looked interesting.

"Great wedding venue"

Tateys, Durham, United Kingdom 27/08/2017

Stayed here for 2 nights for a family wedding. Our room was very spacious and clean, staff were lovely and friendly. The weather was great so were able to have the ceremony in the garden which was fab. Food at the reception was lovely and came out hot. Also buffet at the night time reception was great. Would definitely recommend

"Overnight stay in 'the cottage' "

YorkshireSqueeky, yorkshire 24/08/2017

Unplanned over night stay in Retford. Last minute booking and we got a double room in one of the cottages not in the main building. The room was really spacious, very clean and comfortable. One of the best beds I've ever slept in! Would definitely stay again and recommend to others.

"Very Disappointing "

User 21/08/2017

We stayed here for a friends wedding o saturday firstly i phoned to ask if we were able to check in slightly early to dump our bags as we had to be at the wedding venue at 2pm and unfortunately check in was also 2pm to be told No.. then after asking if we could leave our bags at reception we were then told we could check in 1hour early for an aditional £20.. The hotel its self was ok quite a nice room unfortunately our room was overlooking the bins but the room was lovely very clean and just what we needed that was untill the next morning when we were woken up by the housekeeping team banging on the door wanting to clean the room when we were told check-out wasn't untill 11am!!! And to top it all off we had no hot water for a shower in the morning!!. A very disappointing stay for the money paid.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Dear Chanelle, thank you for your review. At this time of year the hotel is very busy on accommodation. Our housekeeping team have 63 rooms to clean and service ready for the next customers and obviously this does take some time. Should a guest require an early check-in £20 is our standard charge and if the room is available the room can be used from as early as 8.00am. We do have a small storage room for guests to leave bags etc but we were very busy and had no room to securely hold any other bags. The housekeepers should not be knocking on guests doors unless they know the guest has already checked out, I do apologise for this and will bring this to the attention of our housekeeping team. If you could email me with your room number I will investigate the lack of hot water as we don't generally have any issues with this. I apologise we didn't meet with your expectations on this occasion. regards, Andrew.

"Disappointing for the price!"

LTVR, Lincolnshire 20/08/2017

We have just returned from one night at the hotel. We were given room 7 in the outbuilding block. First impressions of the main hotel were good but the walk to the room took the shine off walking past the bins! To realise our room overlooked the bin holding area. The room itself was a large family room good sized double bed and single bed decor was o.k. and fitted with the age of the building. The bathroom was a huge disappointment large but needs improving simple item was a light bulb not working above the sink which housekeeping should pick up on. But the tiling around the bath was awful moldy and gaps where grout should be maintenance had tried to rectify and really bodged it. For £109 for B & B for one night I expected to have a modern clean bathroom. As the hotel was full we had no chance of moving rooms. We were told on a number of times well we are full! There was other small points which also added to our view of the hotel. Another simple to solve problem was the tv remote didn't work so we asked for more batteries they didn't have any at reception and we was told as we are full we might not be able to get another remote or batteries. We eventually did get some batteries but it did not solve the problem but no other offer of assistance was given. The outside door to access this room and room number 6 bangs very loudly as the door arm seems loose with a little boy sleeping and guests coming back at 2am was not ideal. Finally there seems to be no sound insulation between the floor and ceiling of the downstairs rooms we could hear conversations, snooring, toilet flushing so overall not a restful night. Breakfast was ok nothing special ages to be checked off list, ages to ask for hot drinks and no attempt to ask if we wanted anything off the menu such as fried or poached eggs or porridge etc. I wouldn't want to stop here again if in a similar room especially at that rate.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review, I'm sorry we didn't quite meet with your expectations on your recent visit and thank you for raising these issues which be rectified asap. regards, Andrew.

"Dissapointed by small item"

RobertPenten, East Midlands, United Kingdom 18/08/2017

Three guests had travelled by Car from Liverpool for a 2 pm wedding. In Retford. They needed to shower and change for this event. But hotel said sorry cannot have room before 2pm. Eventually they alllowed them in half an hour early. But with a cost of £20 for each room. If they were cleaned and ready why did they have to charge. After all the whole wedding dinner and evening do were at the same hotel. How Best Western Differ from Holland who could not do enough for you. AT NO EXTRA COST, SHAME on you Retford..breakfast was great( full English) but let down by penny pinchiing room rate. Will noon shop again.

"Wonderful Wedding "

1966paulirwin, Leeds, United Kingdom 14/08/2017

Thank you for the fantastic way you looked after my Son and new daughter in law wedding on the 11/8/17. You surpassed all expectations and made a wonderful day even more special. Well Done to you all.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your 5* review and lovely comments I'm pleased you all had a wonderful day, we look forward to seeing you again at future events. regards, Andrew.

"Wedding Retreat"

helpfultraveller2010, Maidstone, United Kingdom 14/08/2017

Attended friend's daughter's wedding nearby and was booked in to this hotel by them. Very good hotel with clean and comfortable rooms. Staff were friendly and helpful. Receptionist was a little 'frosty' but that may have just been a north/south thing. Breakfast was excellent with prompt service. Apparently there was a bit of noise from another Party on the Friday night but hotel made a good will gesture to those affected with an apology. Job done and everyone happy again.

"Comfortable overnight stay"

cathyrobinson, Morpeth, United Kingdom 09/08/2017

We stayed overnight at this hotel on our way North on the A1. Room was comfortable and beds were good. We arrived late so hotel was quiet but sound insulation between the rooms not particularly good and we could hear the TV in the next room in the morning. Breakfast was very good with a good choice of freshly prepared cooked dishes.

Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for the review and nice comments, we hope to see you again when you are next in the area. regards, Andrew

"Good hotel, shame about the breakfast."

Carol L, Ditchling, United Kingdom 04/08/2017

My daughter and I stayed here for 2 nights. We had a twin room which was modern and spacious. Room was clean. Staff were mostly friendly. We were disappointed with the breakfast - our 1st morning it was very unorganized, we waited for ages before any one came to take our room number, and when a staff member came she wasn't very helpful, we were not offered tea or coffee, but the food was good. On our second morning the restaurant staff were much more helpful, we were offered tea and coffee but the food wasn't so great. I would stay there again.


User 27/07/2017

We stayed here for one night last week it's a lovely hotel also my son and daughter in law got married here in April this year and it was amazing all the wedding staff ever first class nothing was to much trouble for any of them at all. They all had smiles all day long and helped make there day really special. We had a meal it was good food and good quality and plenty and the price was good. The rooms are really nice the bed was very comfortable and there was all the things you usually get in a hotel like tea and coffee and bathroom toiletries, the towels were very clean and nice and white. There is plenty of space for parking your car it also has safely barriers to the entrance and exit which is good and added safety for your car. It's a short walk into the centre of Retford town so if you do not want to drive that's good. Its not an over priced hotel for what you get it's up there with a good 4 star hotel I would recommend it for a stay you could do a lot worse and pay more, also I would highly recommend it for weddings as we all really enjoyed our son and daughter in laws day.

"Very pleasant"

donnabF2140RH, Lincoln, United Kingdom 25/07/2017

The hotel was lovely, we were at a wedding and stayed in a separate building. Room was clean. Staff were mostly very pleasant . Breakfast was a bit disappointing and have had better . The wedding package was excellent . Attention to detail was good and food was excellent

"Great Place"

User 14/07/2017

Now this is more like it, lovely hotel, great staff, fast wi-fi and free, as it should be these days. Really good comfortable rooms and an excellent Breakfast, freshly cooked no dry buffets here. Thoroughly recommend this Hotel

"Comfortable hotel - good location"

travelwitch, USA 12/07/2017

Retford is a centrally located town for travelers that want a place to relax while they travel out on day trips. The Best Western Retford is a comfortable hotel, with clean rooms and good prices. There are lovely gardens at the back of the hotel for a walk or place to sit and enjoy if the weather permits. For us, it poured with rain the three nights that we were there so that was not the case. Breakfast is standard hotel fare with a cold/hot bar and served English breakfast. Food was tasty. Dinner was a three course meal served to our group and was delicious and wait staff friendly and accommodating. Rooms were in different locations and our block of rooms was across the parking lot in a different building than the reception/pub/dining area. This was fine, even in the rain. The door is locked with a code to get in, although many times it was propped open and it had been yanked open so you were never sure if it was really locked. If I was traveling on my own, this may have made me nervous, but as a group - no biggie. Desk staff were friendly, not above and beyond helpful as we have experienced at other BW's, but nothing to complain about. Everyone has their own style. Retford the town is within walking distance and an easy walk. I would recommend to others who are traveling in the area. We might stay there again if needed to, but would look for other options as well that would accommodate our driver with a free room versus having to pay for the room.


christopher_gunn, Nottingham, United Kingdom 05/07/2017

lovely Hotel very clean room Staff brilliant we had a deal which we couldn't fault .Walked round Retford really enjoyed the whole experience. will go again. Food and service first class. Grounds really well cared for and beautiful.

"Get away from it all"

philmethev, Leicester, United Kingdom 03/07/2017

The staff were very friendly and attentive. The hotel is set in a peaceful setting with a lovely terrace and gardens. I booked a cottage with roll top bath to pamper myself and while the room was lovely, there was no mini-fridge or air conditioning - temperatures were soaring for first few days. A livery experience.

"Should have been better but..."

DavidHorsfield51, Cheltenham, United Kingdom 29/06/2017

Country House style hotel in spacious and attractive grounds. I had an executive room which was comfortable and well equipped. The staff were helpful and breakfast good. A few down sides over housekeeping stopped the score being higher. The shower screen was stuck to the bath, now this could have been on purpose but did not look like it. A chewing gum wrapper was inside one of the cups on the service tray and an empty biscuit wrapper on the floor. Part of the floor did appear to have been vacuumed. All that being said would stay here again.

"Wedding Weekend"

User 20/06/2017

I don't normally write reviews but I was so impressed with this hotel and their outstanding service they provided for my daughters wedding that I had to. From our first arrival on the Friday afternoon they took such excellent care of us. Nothing was too much trouble and everything was done with a smile. The food in both the restaurant and at the wedding breakfast was excellent quality and the staff were friendly and efficient. The bedrooms were spotless and well maintained too. I would happily recommend this hotel to anyone.

"afternoon tea"

maryhp123, Lincolnshire, United Kingdom 18/06/2017

We did not stop at the hotel so i cannot comment on that We went for afternoon tea which i can say was lovely well presented Service was exerlent the staff where very good and nothing was to much trouble for them The hotel was clean and the ground are lovely

"Beautiful hotel in picturesque grounds"

NalaBala, London 13/06/2017

Stayed for a weekend with family and was pleasantly surprised at his nice the hotel was. There were a couple of weddings taking place whilst we were there but as the bedrooms are in a separate block, we didn't hear any noise from the parties and the super comfy beds meant everyone got a good nights sleep. The staff were all extremely helpful and always smiling, there was a great selection at breakfast and if you have dinner in the restaurant make sure to save room for the yummy desserts.

"Best Western"

mcwgeary, Newquay, United Kingdom 13/06/2017

This hotel is one of the best I have stayed at to date. The hotel is set in picturesque grounds and the rooms are second to none. Comfortable and well maintained. My room is of substantial size where work can be undertaken in a relaxing environment. The train station is local, so commuting elsewhere in the UK is easy. I shall be staying at this hotel on a regular basis.

"Lovely hotel and staff"

Sally190762, Wolverhampton, United Kingdom 08/06/2017

I use this hotel for work and enjoy staying here. The rooms are always spotlessly clean and the beds are wonderful. Dinner is relaxed (only ever eaten in the bar area) and the choice is fair. The outside terrace area looks lovely but due to the British weather have not yet tried dinner al fresco. Breakfast has the usual buffet style cold offerings and a cooked selection it is always fresh and served quickly. The staff are polite and professional. Would recommend this hotel.

"Lovely place"

Notts-girl2010, Nottingham, United Kingdom 08/06/2017

Stayed here for a night whilst on a course nearby . Plenty of parking, room is lovely and breakfast was spot on. Breakfast was 6.30 til 9.30 during the week believe on weekends it changes to 7.00 til 10.00. Not sure about bar etc as I went to the garage up the road and bought a sandwich and drink to have in my room.

"Lovely setting"

elliotj, London, United Kingdom 06/06/2017

Stayed just one night en route to London from Scotland. Convenient location not far from motorway. Lovely old building contains the main areas with reception, restaurant & bar. The bar opens out to the most lovely gardens with plenty of seating outside. Service throughout was friendly & professional. The meals we had in the bar area were ok, nothing special, would assume they would be better in the main restaurant. Our room was perfectly fine overlooking the gardens in a separate annexe. Would love to stay again if in the area

"Best western record break "

User 04/06/2017

Brilliant service, very good food for dinner and breakfast and very good staff And a very clean and tidy hotel having never been there Would fully recommend it to anybody stay at and eat. If you like your breakfast then you won't be disappointed by the selection or quality

"Weekend Break"

John Y, Milton Keynes, United Kingdom 03/06/2017

Hotel was great. The food was wonderful with plenty of choice especially at breakfast. When we arrived there were 2 Wedding parties at the hotel and we wondered if sleep would be disturbed. The rooms were just next to the main entrance to the hotel and I have to say that it was the best nights sleep I have had in a hotel ever. Bed was so comfortable that we slept late. Also close to a number of places to visit


Lauren P, Leeds, United Kingdom 30/05/2017

We attended a wedding here which was absoluteley superb, gorgeous big rooms with lots of character and staff who go out of their way for you! Outdoors has lots of very picturesque views extra suitable for photos, child friendly with lovely food

"Afternoon Tea in the sunshine"

Jbro12, Nottinghamshire, United Kingdom 24/05/2017

The west Retford hotel serves afternoon Tea old fashion style. A friend and I arrived early for our booking and the hotel seemed quiet but you soon realise that the staff are busily seeing to customers yet maintaining an air of serenity, we ordered a drink and informed staff of our booking, they happily offered to serve our tea outside if we preferred, which on the unusual hot sunny day we were pleased to accept the offer. The staff said they were happy for us to enjoy our time in the sun for however long we wanted to and to let them know when we were ready for Tea to be served. This was a lovely gesture and my friend and I had plenty of chat time before asking the for Tea to be served. The three tier plate came with an assortment of sandwiches, smoked salmon, beef, egg and ham daintily cut and crustless of course. There were scones with clotted cream and jam, delicious, on their tier was fresh strawberries and small decorations of meringue which were light and melt in the mouth consistency. One tier held miniature cakes, chocolate, carrot, mini Victoria sponge, cream slices and one more cake I cannot remember mainly because we did not finish the plate although streamline in looks when it first arrived you certainly have more than enough to fill yourself to satisfaction. We also ordered a mini bottle of prosecco each at the additional price of £6.95 per bottle. It is worth noting that although smaller than half size bottles there is enough in each bottle for two full flute glasses and it seemed the very thing to be drinking sat in the glorious garden which is well well maintained and a delight to gaze at throughout the tea. You do get a choice of tea or coffee, we choose the coffee and asked to be served after we had finished eating. The coffee was in a large pot with enough for a few cups each. The staff were all polite and welcoming and made you feel you could stay as long as you wanted. A very enjoyable way to pass the time of day with a friend but would be equally enjoyable for a family Tea with time to sit together or wander through the garden.

" Nice weekend away but wish the walls were thicker!"

Twoslipsandagully, Peterborough, United Kingdom 24/05/2017

Booked in for a Saturday evening, plenty of parking on arrival and check in was quick and efficient. Room was nice but at nearly £130 for B&B I'd expect it to be. We were out on the Saturday night so didn't eat at the hotel. On returning to our room Saturday evening, next door was already fast asleep. Listening to the loud snoring through the wall really did get quite annoying. Thankfully I was still asleep so missed the "other noises" my wife had to endure from the room Sunday morning! There's nothing worse than hearing your room neighbour(s), there really should be mandatory regulations on having all hotel rooms soundproofed, usually it's a next door TV at a ridiculous volume that annoys. Room was very clean, good power shower and heating | all amenities worked very well. Breakfast room was a bit odd, seemed totally out of sync with the rest of the hotel. Garish modern decor more in keeping with the looks of budget hotel. When we arrived there wasn't any orange juice, fruit bowl or white bread. Whilst eventually replenished it made for a disjointed sitting. Hot food was cooked to order, surprised it wasn't buffet style. The food was served quickly from ordering and was excellent, very hot and tasty. Check out, like check in was quick and efficient. All staff we came across we're very nice and in particular the two in the breakfast room whom were working their socks off! Overall a very good hotel, we would happily stay here again if needed.

"Good hotel in pleasant surroundings"

K M, Norfolk, United Kingdom 21/05/2017

Arriving at this hotel we were immediately impressed by the expanse of land around the buildings. There is plenty of parking available, including disabled, secured by a barrier. We were early so enjoyed a bar snack before booking in. The staff we very welcoming and offered excellent advice to us. Booking in was easy however, we would have liked a little more information at the time. Rooms are situated in an adjacent building. This hotel is popular for functions and weddings so this is an advantage. We booked in to a suite and were immediately impressed with its size. A very large sitting room, good sized bedroom and first class bathroom. Unfortunately the room was very hot and we could not lower the heat or turn off the radiators. Fortunately there were three fans available. Next day the heating was turned down and the windows freed. Meals were served in the main building, were of good quality and served by friendly staff. The staff in this hotel are excellent and an asset to the property. Minor irritations were put right with the minimum of fuss and we were well looked after. The sitting room in the suite is very large and well appointed. It would benefit from a rearrangement of the furniture to make it more like a sitting room and less like a waiting room. A good sized table and chairs allows for room service to be eaten in comfort and not from a coffee table (there isn't one!) or on the bed. We did enjoy our stay and will certainly return next time we are in the area (hope suite is available!)

"Great hotel in a convenient location"

User 13/05/2017

We recently stayed at the West Retford Hotel and enjoyed a comfortable and stress free time there. Check-in was quick and easy and everything was well explained regards the room, after hours access and meal and breakfast times. We had booked for one night as a stop over having got tickets for a gig at Sheffield Arena, an easy 40 Min drive away. York, Sheffield, Nottingham and Lincoln are all within easy reach from this location. Our room (a feature room) was clean, well designed and with all mod cons. The feature room gives you a bigger (four poster) bed and slightly more space as well as a generous bathroom. We had a nice view of the gardens which is well worth mentioning as a feature of staying at the West Retford, ideal for a pleasant walk or having a drink outside. The breakfast is good value and worth paying for in advance with the room. We were offered a full continental breakfast with a selection of juices, tea, coffee and toast. A member of staff then came to our table to take our order for a cooked breakfast which is totally customisable according to personal preference. The staff were pleasant and helpful when asked and there is ample car parking (free) in the hotel grounds. Retford itself is a fine example of a traditional market town. The market operates Thurs-Saturday and there are many attractions locally especially National Trust properties namely Clumber and Rufford Parks and, of course, Sherwood Forest. The train station is a 5 min drive away or a 20 Min walk and as Retford is on the east coast mainline you can be in London in 90 mins. There is a BP petrol station a little further along the road from the hotel and a Morrison's supermarket close nearby. The town has a selection of car parks but the hotel is within easy walking distance, 10 mins and you will be in the market square. Retford is also fortunate to have a rather large public park, King's Park, which has a great play park for kids and families.

"Great value, lovely grounds, attentive staff."

runicmaid, Lancaster 12/05/2017

Check in/Reception Swift, clear and with a smile. Room Typical Best Western, comfortable, clean and perfect for a night's stay. We were there for dinner bed and breakfast. The deal included £20 per person toward your evening meal. Hotel & Grounds The hotel is a large and impressive building. Elegant rather than quaint. Very well tended and provided a nice pre-dinner walk. Dining The dining room (Orangery) was bright and fresh but you perhaps wouldn't choose it for a romantic meal as it has more of a diner feel to it (in our opinion). The food however was superb and we both declared it excellent and exceeded our expectations. Staff Lovely.

"Very pleasant, good quality hotel and restaurant"

User 08/05/2017

This is a great hotel, with a nice bar and fabulous set of restaurants, despite it being a busy hotel, the quality is consistent from arm chair to dining table, very nice. The gardens are quite spectacular, and are accessible from the bar, lovely on a summers evening.

"Lovely anniversary stay"

Mandy P, Harrogate, United Kingdom 04/05/2017

We had a lovely stay at this hotel for our anniversary. The staff were friendly and extremely helpful. The evening meal was fantastic and the chef wrote a beautiful 'happy anniversary' message on our desserts. The grounds are beautiful and ideal for a wedding. We were very lucky to go on a quiet night so it felt like we had really special attention. The room had everything we needed with a nice garden view and comfy bed. We would definitely recommend this hotel.

"Quaint hotel"

Steve C, Formby, United Kingdom 03/05/2017

Stayed here on a recent business trip. Rooms spacious and clean. Food good in restaurant for dinner and breakfast. Staff helpful. Good location for Retford and surrounding area. Quiet. Ample parking. Recommended.

"Fantastic wedding day"

Graham R, Nottingham, United Kingdom 23/04/2017

Daughters wedding Saturday 22/4/2017 What a great day everything West Retford organised was excellent , food disco service. Staff were first class a credit to the management. Stayed overnight again room first class breakfast excellent. Well done to you all ,see you for New Year's Eve ball 2017 Graham Rowley Worksop notts

"Beautiful wedding day "

User 20/04/2017

I haven't been to the west Retford for a very long time but attended for a friends wedding , staff were friendly and attentive , the food was beautifully cooked and waiter staff very polite. The place is beautiful and the grounds and gardens are immaculate . One of my friends stayed in one of the hotel rooms which was clean , spacious and she said very comfy . Had a wonderful day so Thankyou very much .

"Great hotel, but no hot water & rude staff. "

ScouseSlads, Liverpool, United Kingdom 18/04/2017

I stayed here over the Easter weekend for a friends wedding that was happening off site. Positives: The grounds and the hotel are lovely. If you were to have a wedding here the pictures would be great. Check in staff were brilliant. Really friendly and let us check in an hour before hand as there was nobody in the room from the night before. Room was massive, really comfy double bed and nice sofa. Really spacious in room 62 in the outhouse part of the building. Breakfast was really nice - self service all you can eat, it was a little sparse when we made it down however this was just before ten and there were two wedding party's there so I don't think you can expect anything more. Negatives: No hot water. We tried to shower on the morning to find there was no hot water, our friend had tried the day before and the same day but alas no hot water. I don't think that this is acceptable when you pay the rates you do. When I checked out the woman was on the phone so I couldn't speak to her about this. We tried showering after breakfast but no luck. Evening waiting staff: the day before the wedding several people met for tea, the wait was long which can kinda be justified. However what can't is the attitude of the staff. Two people joined and put two seats at the end of the tables. When the food came out they moved and put the chairs to the side, however one member of staff kicked a chair which wasn't in her way and it left a really bad taste. The restaurant was empty apart from us. Calm down!

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your kind comments regarding the hotel and your bedroom. I'm afraid I can't explain the lack of hot water due to the fact that we've had not other complaints. Thank you for bringing it to my attention and I will certainly keep an eye on the situation. On the whole we get very positive comments regarding our staff and how friendly they are, no incident was reported on the day so could it be a chair was kicked by accident as the staff member was walking through? I hope the relatively small incident has not deterred you from staying with us again in the future. regards, Andrew.

"Always good. "

User 17/04/2017

My wife, me and our 3 year old stay here when visiting my father in law in Retford. The double rooms with extra bed are generously sized en suite. All very clean. The food is very good both evening and breakfast.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your kind review, it's always nice when we have repeat customers and we look forward to welcoming you and your family again in the near future. kind regards, Andrew.

"our issues we solved and thats great"

izzifiz, wigston 11/04/2017

we booked a feature room before xmas , it was really lovely , everything you would expect for the price , we ate at in the hotel and the food was really good too , the grounds are very well kept , the thing that let it down was where our room was situated , unfortunatly there was a wedding on in one of the function rooms 20 metres from our room so on the second night we got no sleep and could sing along to all the cheesy disco songs until way after 12pm ... and then the d.j who was parked under our window had to pack away sooo it was a very bumpy night , may be this room could have some thing down with the windows to stop too much noise ? so a tip is to make sure that you will get a quiet night , I gave this a 4 because the staff where understanding and they did sort the issue out , and everything else about the hotel was good ,


Petert K, Matlock Bath 11/04/2017

We stayed here just for one night in the middle of winter. Having stayed in other Best Western Hotels we were a little surprised at our accommodation which was in an annexe. Our room, although very warm and comfortable, was dark due to having very small windows and was also on the small size. It was reached by some very steep stairs which some people would have found a bit difficult or intimidating. However the staff were extremely welcoming and friendly and we very much enjoyed the grounds of this hotel which, although somewhat in the middle of the town, were a place of quiet and serenity. They were filled with many statues and other ornaments and we were lucky to see the snowdrops in full bloom. We enjoyed a sumptuous afternoon tea and a superb breakfast.

"Attractive meal"

langdale12, Penrith 10/04/2017

We had dinner in the Orangery restaurant, mid-week. The menus we were handed we a bit confusing, in that there were three, including one which was just specials. We were easily able to find something to suit. The wine carte was divided up in a novel way and the descriptions were helpful. Scallops on a potato purée base and with a warm pea and bean salad were truly excellent. The scallops were beautifully cooked. The scallop shell was not necessary. Rabbit terrine looked a little bland on the plate, but was tasty and the orange flavoured chutney was delicious. Steak was requested medium rare, and it was. Double cooked pork belly was tender and delicious. The presentation of these dishes was first class, especially the pork belly. Sticky toffee pudding was really good, served with a jug of custard. The ice cream sundae was delicious, with fresh strawberries an a strawberry coulis. The only disappointment was coffee, which might have been a little warmer. Service was friendly and efficient. We would definitely return. The meal was definitely above average. Three courses, two persons, with wine a little over one hundred pounds. We stayed overnight. The standard double room was comfortable and well appointed, the furniture in good condition and the place clean. We haven't tried breakfast yet, but based on dinner, we believe it will be just fine.

"Fantastic hotel due to staff "

User 09/04/2017

Well what a surprise this hotel is set in the middle of retford and the grounds are superb but it is the staff that make this place a pleasure to stay at the evening staff especially and the receptionist are very friendly and can't do enough to make your stay a pleasure I only knew a few names of the staff but Alice Jess and Beth where really friendly and helpful a credit to the hotel hope to go back one day 10/10 thanks again


potters1972, Crewe, United Kingdom 09/04/2017

We stayed at this hotel whilst visiting friends in Retford. This was our second visit! The rooms are spacious and clean! All staff were helpful and friendly! The "Full English" breakfast is certainly worth having! Will be returning!

"Good spacious venue"

Rachel F, Lancaster, United Kingdom 27/11/2016

Great venue for weddings - I was there as part of a group just for a meal - it wasn't the best - peoples food didn't turn up and some of those whose did turn up was cold - mine however was on time and excellent!

"One night stay only"

User 26/11/2016

While we only used the room for getting ready for a night out and staying the one night ; the room was very good. The room itself was not in the main building but a separate area. The room was clean, tidy and warm. A bath and shower was a great asset to getting ready. Obtained for a good price, it exceed expectation. Recommended.


AlexEastYorkshire, East Yorkshire 22/11/2016

I booked a cottage room for a one night stay as a special treat for us rather than an ordinary room. The room was a decent size and was very clean, bed was a good size and very comfortable and we had an excellent night's sleep. But we were disappointed, the antique roll top bath is not, it's a modern version and certainly two people cannot bath together nor is there anywhere to place a wine glass or champagne flute. The bathroom is pleasant but the walk in shower is small and the overhead shower didn't work very well, the shower head needed cleaning and the separate hand shower was a joke, just a trickle of water. Toiletries were measly, not very big or generous, bathrobes would have been nice. Room service was poor with not much choice. It's attention to detail that was missing, the little touches you expect when paying the price we did, and overall not good value for money.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear AlexEastYorkshire, Thank you for your comments and I'm pleased you were happy with some aspects of the room. The roll top bath is not advertised anywhere as being suitable for 2 people. The bath is located in the room itself and is a little awkward for shelving but I will review this. The shower in the actual bathroom is a double width shower, rectangular base. I have tested the shower-head and found the pressure was suitable, I've not had any other complaints regarding the pressure. Toiletries in the room are 30ml sizes which we have found to be the best size for the majority of our guests and the right balance for less waste. Fresh toiletries are supplied for subsequent days and we would have been happy to supply extra if you had enquired. As in most hotels the room service menu is a reduced choice from our main menus in the hotel. There are 16 items on our room service menu covering starters, mains and desserts. If there was anything specific that you required during your stay our chefs are most accommodating. Robes are available upon request as detailed in the guest information brochure in each room. I hope these small issues have not deterred you from staying with us again in the near future. regards, Andrew.

"Its the little things..."

User 21/11/2016

Its the little things that were missing that made this stay average. No shelf in the bathroom to put your toothbrush on, instead the toiletries ( what little of them there were) were placed on the back of the toilet cistern... even the glasses! Toiletries were a bar of soap, 1 shower gel and shampoo... no conditioner and hardly enough for 2 to share. Tea and coffee provisions were equally sparse, with only 1 biscuit and 1 hot chocolate when the room was booked for 2 people. Its the little touches like this when done well, really add to my enjoyment of the stay. The double bed was very small, and the room was chilly. The location is lovely and the room we were in was quaint... but not worth the price tag.

"Going the 'extra mile' with Breakfast service"

davidgT5744CF, Newcastle-under-Lyme, United Kingdom 18/11/2016

We found the hotel comfortable and satisfactory to our needs. The restaurant (once heating turned on) was well appointed and modern with good menu selection. The restaurant manager gets full marks. We came down for breakfast too late on the Sunday (having mis-read the times). Despite being 15 mins late and him having a coach party of elderly visitors arriving for breakfast the manager agreed to serve us in our own bit of the dining rooms.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Daviddg, Thank you for your review and kind words. I'm pleased we met with your expectations and we look forward to seeing you again the next time you are in the area. regards, Andrew.

"Sunday lunch"

carhcant, Rotherham, United Kingdom 13/11/2016

We booked for Sunday lunch on 13th Nov to try out this place as we have never visited before but have book for the gala dinner and overnight stay on New Years Eve. There were 3 of us and although the food was ok the service was dreadful. When we were served the main course the waitress left a small bowl of vegetables and we weren't clear whether these were to share or we were to get one each. It turns out it was the former and we had to share 2 small florets of cauliflower between the 3 of us! The waitresses then returned to the kitchen, no offer of any condiments or check to see if we were ok. One eventually came out, I asked if we could have some more veg and my mum wanted a glass of water. The veg arrived as we were finishing our meal, alas the glass of water didn't. Then we ordered 2 desserts. My husband got his but my mum was left wanting. When he had finished his we were fed up so decided to pay. I explained to the duty manager that one of the desserts had yet to turn up and how disappointed I was with the service and I was worried as we had booked for new year. She replied by saying that the staff were young, inexperienced and didn't know what they were doing!! She did remove the cost of my husbands dessert for our inconvenience then lo and behold my mums dessert finally arrived just as she was putting her coat on. Very disappointing and hope it's much improved at new year especially as this is costing £300

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Carhcant, thank you for your review and nice comments regarding the food. I do apologise for the service issues you encountered and I can assure you this is not our normal standard. Unfortunately several staff were ill on Sunday and the restaurant had several tables that had not booked putting extra pressure on the team. I do hope you give the restaurant another try and we look forward to seeing you for New Year's Eve. regards, Andrew.

"Family wedding"

rekemp, Wilmslow, United Kingdom 07/11/2016

Lovely venue. Lovely on all levels. Lovely food, service and nothing was to much trouble. Rooms for my sisters wedding were stunning. Intimate. Got a better price via web than through the hotel. Only down side...only enough toiletries and towels for one...even though the booking was for two. Easily sorted though. V lovely venue.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Rekamp, Thank you for your review and lovely comments regarding all aspects of your stay and indeed the wedding. We look forward to you returning in the near future. regards, Andrew.

"my wedding day"

nottsgirl_13, Nottingham, United Kingdom 02/11/2016

I had my wedding last Wednesday at the West Retford Hotel. From the day we went to view the hotel till the time we checked out after our wedding we had the most amazing experience there. The staff were fault less, the wedding went like clock work. They made all our guests and people involved with our wedding feel so welcome and nothing was to much trouble. Throughout the day someone was always on hand but in the back ground and they made sure we had whatever we needed at the right time. I would recommend this hotel to anyone I cant imagine a better day than what we had. Perfect day in the most perfect place.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Nottsgirl13, Thank you for the lovely review and such nice comments. I'm pleased to hear that your day went well and met with your expectations. We would love you to visit us again, perhaps for your anniversary? regards, Andrew.

"A Great Stay! "

User 01/11/2016

West Retford Hotel is a beautiful place staff of very friendly the prices are quite reasonable we had a lovely meal there and would like to thank the staff for a great time I would give this 10 out of 10 and would love to stay here again.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Carl, thank you for your review and great comments, including your 10 out of 10 score for us! We would love to see you again in the near future. regards, Andrew.

"Very Happy Birthday celebration"

Colin M, Lincolnshire, United Kingdom 31/10/2016

Excellent venue, food and wonderful friendly attentive service by all who helped the celebration be happy and memorable for all the right reasons. Accommodation, breakfast and other facilities also excellent.

"Good overall, but a heating problem"

Neil M, London, United Kingdom 23/10/2016

We spent the night here on 22nd October. booking was good, the hotel understood my need for a quiet room and we were given room 56, an executive room at the very end of the building. Overall hygiene was good. No fridge but good selection of teas, coffee, etch and complimentary bottled water. Staff nice and friendly and happy to provide fresh milk for tea. Mattress was ok. A bit lumpy. Sheets nice, pillows ok but a bit lumpy. The main problem we had was that the heating is on a timer and I woke up in the middle of the night freezing cold. We were at the end of the corridor and so had two outside walls, but I expected not to be cold and to have no way of adjusting to temperature of the room. At £119 a night, including a reasonable breakfast, I don't expect to be cold. Overall quite a nice hotel and they do very reasonably priced wedding packages for anyone looking for a venue!

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Neil, Thank you for your review and comments, I'm pleased the room met with your expectations. We do not have fridges in any of our rooms as the majority of our guests do not request this due to the length of their stay not being long enough, a full list of bedroom amenities is on our website and other booking agent sites. I'm sorry there was an issue with the heating, this has now been resolved. We hope to see you again in the near future. regards, Andrew.

"Should be better for the money! "

User 23/10/2016

First the good, the bar was reasonably priced and the staff were very nice. And the not so good...The hotel was freezing! The bar area was sealed and OK but you needed to put your coat on to go to the loo. When I moved the bath mat there was dirt under it and the last guest's empty shampoo packet had been left. In a cheep and cheerful place I could forgive these things but if you are changing £100 plus, per night, you should do better.

"Wedding weekend"

misscelliott, Chesterfield, United Kingdom 13/10/2016

Spent the weekend there recently for my friends wedding, the venue was perfect beautiful hotel and gardens were lovely, the staff were lovely too very helpful and friendly. Our rooms were beautiful big comfy beds and all we needed. The wedding was perfect outside in the garden in the autumn sun. What a great place to stay when that way or even for a cheeky weekend away with loved ones

"Our wedding venue 16/09/2016"

The_Creg, Sheffield, United Kingdom 11/10/2016

We had our wedding reception at the West Retford hotel and my wife and I were very happy with the service provided and how smoothly everything went on the day, so firstly I'd like to thank everyone at the hotel for helping to make the day special. The venue itself is perfect for a wedding, from the grand entrance and the beautiful facade, and then the absolutely gorgeous gardens at the rear which are perfect for photos and gatherings. The main downstairs hall is great for holding the reception and is ideal for 60-100 guests. The rooms are actually in a separate building which is ideal when guests want to retire from the party, as the separate building is quiet. The rooms are also well furnished, clean and the beds comfortable. For the meal we had the Soup to start, Venison & Mash for main, with cheesecake for dessert. The food was very nice, particularly the cheesecake which was fantastic. Finally I want to praise all the staff who were involved. Everybody was very friendly, respectful & accommodating. It was well organised and there were no problems on the day, everything went smoothly. Even the night porter was more than happy to allow us to continue chatting and drinking in the lounge area after the music & main bars had closed, serving us drinks. All round fantastic place and I have no doubt that we will return for the odd visit, for old times sake.

"Freezing room small desk view of a parking lot"

Shanewilliamfinlay, London, United Kingdom 11/10/2016

Can't control the temperature so i sat here trying to work in the cold. They finally brought a space heater. The room is sold as an exectuvie room but has the worlds smallest desk the depth is the same as my laptop. The view over the parking lot leaves much to be desired and they only accept cash or card for room service. I would not recommend this hotel for business users at all. Front desk seemd a bit put off that i was bothering them about the heat and did not apologize for it. come on guys it's october in Britain!

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Shane, thank you for your review and feedback, however I feel I must point out to you that check-in is from 2.00pm. You arrived at 12.30pm well before our standard check-in time and therefore before the heating was scheduled to be turned on. A portable heater was brought to your room but was left outside when you failed to open your door. Guests may charge extras such as food and drink to their room if they have allowed us to pre-auth their credit/debit card at check-in. As you decided to pay when you arrived we did not have your details to charge, this is explained at check-in and there is also a sign on the reception stating this. I'm not too sure what you were expecting to see from your bedroom window? whilst we do have rooms overlooking the gardens some rooms do face the car park and should you have requested a garden view we would have been happy to accommodate you. The majority of our guests appreciate our executive rooms, I'm sorry it wasn't to your taste. regards, Andrew.

"Comfortable and relaxing"

granitemannie, Aberdeen, United Kingdom 10/10/2016

It is a couple of years since I last stayed at the West Retford Hotel. I found the experience as pleasant as on previous occasions. My room was large, well furnished, in very good order, and spotlessly clean. It was also free from traffic noise. The shower is easy to operate, and the hotel provides a non-slip mat for use in the bath. The staff are friendly, welcoming and helpful. The hotel setting is pleasant and stylish. I was there for just one night, looking for a good night's sleep in comfortable, relaxing, congenial surroundings. This hotel provides them.


coltseivers86, Glasgow, United Kingdom 03/10/2016

Fantastic friendly staff from the Breakfast Crew to the Reception to the Bar and Restaurant. Jessica was immensely helpful in locating and guarding my missing underpants and Alice was a joy to be receptionisted (a word?) Lovely personality, lovely girl. No problems with organsing an 'early start' takeaway breakfast although they really need to get those lids fixed on the coffee to go cups. My colleagues think I have started dribbling coffee and believe I may need a care home some time soon. Food really nice, very reasonably priced Hotel, fantastic staff. Could recommend anytime. And the cucumber in the gin and tonics is always ready upon arrival.

"Clean and comfortable"

simvic1, Yorkshire 28/09/2016

Stayed in a room adjacent to the main hotel, which was not disappointing once seen. It was private, clean and spacious, with a little seating area outside. Bathroom was nice and modern, only slight problem found was that the shower was not powerful enough.

"Tranquillity at it's best"

Gwenyth L, Lowestoft, United Kingdom 27/09/2016

This hotel offered a pleasant, clean, spacious room in a peaceful setting with the opportunity to stroll around delightful gardens. There was a varied menu, well presented at breakfast and Sunday lunch. Despite being situated near a busy road one was not aware of traffic noise. Historic East Retford is a quaint market town with interesting buildings, small shops, river and canal walks as well as a lovely park.

"Our wedding day :) 03/09/2016"

Amy S, Doncaster, United Kingdom 22/09/2016

Me and my husband got Married here on the 3rd of September, the venue and it's grounds are just beautiful. We was supposed to have an outside wedding under the pagoda but the weather stopped that from happening but they set up our wedding inside and it was still everything we had dreamt of and more. Alice the lady in charge on the day and master of ceremonies was absolutely amazing. Alice did everything we asked of her efficiently and professionally and made us feel so relaxed. The food was very nice everyone thoroughly enjoyed it and we had no complaints. Me and my husband would definitely recommend this wedding venue. It's so beautiful inside and out and the staff are always more than helpful. Thank you West Retford for the most amazing day of our lives! Love Mr & Mrs Jackson :)

"Definitely not Best Western PLUS"

robpP4823HJ, Ringwood, United Kingdom 22/09/2016

Good accomodation, wifi and parking. Didnt feet welcomed by second day receptionist. Food very poor. Lunchtime roast lamb dry and leather like. Breakfast smoked haddock dry and hard. Both inedible. Breakfast eggs had been pre cooked and wating around. Considerable staff training required all atound.

"One night stay"

Joseph H, Shifnal, England, United Kingdom 11/09/2016

Not mightily impressed with this hotel, I must say. It started well with a welcoming receptionist, explaining all the hotel codes, parking, building and wifi etc. We went to our room (44) which was in another building to the left of the reception. Upon first impressions, the room looked great! Sleigh bed, well furnished but after spending an hour there, you start to noticed all the faults. The bed was hard, the wooden tables were scratched badly, the constant whiring of the ventilation when you switched the bathroom light, the wardrobes were difficult to open. Plus there was a event and people were running up and down the corridors all night, I know this isn't the hotels fault but I thought I'd include it. Finally, we were both awoken by the stench of cigarette smoke at 2am which meant we struggled to sleep the rest of the night. The hotel does look great from the outside, has nice gardens and a mounted television but all in all, not a great experience. I would not visit this hotel again.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Joseph, Thank you for your review and comments. I have checked room 44 myself. The bed is a new bed and mattress from a specialist hotel manufacturer, it is of medium firmness and this is the first time we have had negative feedback regarding it, I'm sorry it didn't suit you. If you had informed us during your stay we would have been happy to move you to another room. The writing desk in room 44 was purchased just 6 months ago, last week a previous guest decided to leave her hair straighteners on the desk, switched on! This caused the varnish to peel in a small area, we are awaiting a new desk from the supplier. I have tried the wardrobe doors and was unable to find a fault with them. The ventilation noise is from the extraction fan, this turns on when the light is turned on and turns off automatically after a short period, typically 2 minutes; this is by design to remove odour and steam from the bath/shower. Most hotels hold events & functions, ultimately we require guests to be respectful of others who maybe sleeping but this is not always the case and can be a problem in all hotels the world over. Smoking is not permitted in the hotel or bedrooms, however this does not always stop customers from smoking in bedrooms and public areas. I can only apologise for the behaviour of other guests. This is not normally a problem but thank you for highlighting the issue for me. regards, Andrew.


Holidayer164, Holsworthy, United Kingdom 05/09/2016

First time here and it was superb. Lovely staff, fantastic room. Very quiet at night as well.Lovely food. Cannot be faulted. I've stayed in a lot of hotels and this one is high in my top 10 of favourites. Excellent

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Holidayer164, Thank you for your glowing review and comments, it's always nice to get good reviews but when they come from seasoned travellers such as yourself, it makes them even better. You have obviously travelled a lot with over 217 reviews and stayed in many different establishments, for you say we would be high in your top 10 is fantastic. Should you return to Retford anytime in the future we would love to welcome you again for another stay. Regards, Andrew.


Gillian T, Preston, United Kingdom 02/09/2016

Amazing staff, so,so lovely and helpful. Our room was lovely and the evening meal, I had the lamb, was superb. Didn't want it to end. Grounds were beautifully kept, great atmosphere and very good value for money. Will be going back.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Gillian T, Thank you for you review and great comments. I'm pleased we met with your expectations and you had a superb meal, I will be sure to pass your comments onto our fantastic team of hard working chefs. We look forward to welcoming you back in the very near future. Regards, Andrew.

"1 night booking for a friends wedding in the town"

Kendal B, Lesbos, Greece 02/09/2016

Lovely building fantastic clean modern room and very comfortable, best bed I have ever slept in even better than my own at home. quality linen and towels, lovely room. loved our short stay would defiantly recommend to anybody looking for for somewhere nice to stay.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Kendal B, Thank you for your lovely review and nice comments, it's always nice when our customers recognise the hard work that goes into all aspects of the hotel. Hopefully you will use us again the next time you are in the area. Regards, Andrew.

"No better alternative in Retford (sadly!)"

Jim C, Auckland, New Zealand 02/09/2016

Although dated, the rooms are adequate and the beds comfortable. The hotel is a moderate walk from the town centre and is set in beautiful gardens. The service at the front desk is mostly very friendly (based on the younger staff members) although I met a fairly frosty staff member when I complained about the shower head being broken. The downside is the lack of air conditioning during the hot summer weeks of August, which isn't really compensated for by the small opening window in the majority of rooms. Added to this, it was hard to understand why the towel rail was on permanantly, making the bathroom more like a sauna. It was generally a pleasant experience staying here for a few nights. The only real problem was a busload of international tourists who rampaged around until midnight and then left noisily very early the next morning. It would have been nice if the hotel had warned us in advance - better still if they had arranged the accomodation of other guests in a different wing of the hotel.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Jim, Thank you for your review and comments. I'm not sure which area of the hotel you mean by "dated"? If it's the fact that we are a former 17th century English Manor House which has been lovingly restored complete with many original features then yes we are dated and very proud to be so! All of our bedrooms have been recently refurbished and I'm pleased they met with your adequate approval. You are correct in stating that we do not have air conditioning in the bedrooms, the hot English weather doesn't tend to last too long and we do supply fans if required. Towel radiators are on timers and turn on and off at allocated times, even in hot weather guests generally want to dry towels etc I do apologise for the inconvenience of having other guests in the hotel at the same time as you, however I don't recall any rampaging by the coach tour guests who were by all accounts very nice people. I do hope you enjoy the rest of your stay in the UK, have a safe journey home Jim!

"Afternoon Tea Party"

soozoo72, Retford, United Kingdom 02/09/2016

Came for 'Afternoon Tea' on my sister's 50th birthday. The sandwich and cake selection was lovely and very nicely presented. We were made to feel welcome by the staff overall and one staff member (Sharon Hewitt) in particular was extremely efficient, friendly and helpful. Thank you for making my sister's special day extra special!

"Delicious Lunch"

Kevin F, Lincoln, United Kingdom 01/09/2016

We took our two grandchildren for a light lunch. The two grnadchildren enjoyed their Tuna May and Sweetcorn/Ham Salad Sandwiches. My wife and I had the Hot Roast Sandwiches, which was Roast Beef. Rather bazarrely all sandwiches were served with Prawn Cocktail Crisps! Our Roast Beef was lean and tender and extremely delicious. Service in the bar was however extremely slow. We had to search for someone to give us a menu and then waited for some time to be served!

"Afternoon tea "

norrahsjake, Retford, United Kingdom 30/08/2016

Took my mum for afternoon tea for her 78th birthday, and we wasn't disappointed , it was really nice. Lovely selection of sandwiches and a even better selection of cakes . The orangery was a lovely room and we will definitely go back and will recommend to friends and family .

"2 day break with my family"

joannewood2016, Worksop, United Kingdom 29/08/2016

They are only interested in wedding and the revenue they bring in. We stayed for 2 nights and couldn't get a sandwich at Sunday dinner because we were told the chief was too busy! My family come up and stay in this area to be close to me but we won't be staying there again. Very dissapointed.

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and comments, however I feel some clarification is needed. On a Sunday we mainly serve a traditional Sunday Lunch and this served between 12 and 2.30pm. Snacks are available for residents and I understand the waiter checked with the kitchen when you enquired and they agreed they would be able to make you a sandwich after a small delay. At this point you said you no longer wanted to order. When the hotel is busy it is possible for delays in food at certain times and most of our customers understand this. It is not true that we are only interested in wedding revenue and I feel your comments are slightly harsh based on this and should you decide to stay with us again we would look forward to seeing you. Regards, Andrew

"Wonderful - but let down by security"

minipoppit, Sheffield 26/08/2016

We stayed here for 2 nights for a family wedding and the hotel is wonderful. The rooms are spacious, pristine and there are plenty of tea/coffee stuff and toiletries. There are also ample hangers, and a hair dryer in each rooms. Breakfast is served buffet style with full English, continental, cereal, breads, juices and vegetarians all catered for. We also ate in the hotel the first night we were there and the food was nice and reasonably priced. Bar prices are also very reasonable here at £3.10 a pint - a lot cheaper than most hotels. In fact I have no complaint over this hotel at all, it's wonderful - but I cannot give a higher rating purely for its lax security - key cards can be obtained for any room simply by asking reception - no ID is asked for, I could be anyone! There are a lot of weddings held here with thousands of pounds of stuff left in rooms - cards should not be given out so freely At least ask for proof of the postcode of the booking, or show some ID? During my stay I obtained a new key for my own room, a key to my brother in laws room and that of another guest simply by asking at reception - so disappointed as this would have been 5 stars! Overall, yes I would very much recommend this hotel, as this issue can be fixed so simply and quickly!

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and great comments. I do apologise if you felt our security was lacking during your recent stay and whilst we have had some new members of staff working on reception I have implemented new procedures for issuing key cards. Guest security is a priority to the hotel and as you have no doubt seen during your stay we have 24 hour CCTV, security barriers, security lighting and safes for personal belongings in every bedroom. I hope this incident has not deterred you from visiting us again in the near future. Regards, Andrew.

"So noisy"

User 24/08/2016

Arrived to reception booked in and was sent out of main building to terrace row backing into very busy road.. Ground floor room was very nicely done out. Very pleased at this stage. However at 12 at night the upstairs occupants arrived. Literally could have been in same room.. So noisy talking for nearly 2 hours. We rang reception and they rang to advise the other room. Which did quieten down .. But then they got 'friendly' no privacy for them !!! Not their fault they were in private room and should be able to enjoy the room without concerns others could hear everything. We told reception and replied to e mail about our concerns... But no feedback from hotel at all. Our room plus breakfast was around £165... Not cheap that's for sure

Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and nice comments. Noise from other guests can be problematic at times and is not unique to the West Retford. Whilst we do have a night porter there is only so much we can do to reduce the noise from other guests. I hope this issue has not deterred you from staying with us again. Regards, Andrew.

"I'm a regular!"

Andy_n_Rhonwen, Gloucester, United Kingdom 23/08/2016

The staff here are friendly, rooms are clean and comfortable, and reasonably priced. Good location just 1 mile from the train station which is easy walk, and just a 5 minute walk from the market square. Excellent breakfasts, and lovely grounds to eat out on a summer evening. The bar is small and well stocked, and has a single guest ale on tap most weeks.

"One night stay"

nallen2222, Darlington, United Kingdom 09/08/2016

We stayed 1 nights with our little girl whilst visiting some local attractions. We had a family room and for the price paid we were very pleasantly surprised with how nice and spacious the room was. All the staff members were very pleasant and chatty and gave us a good recommendation for somewhere to go out for tea. Breakfast was really good also, would definitely recommend.

"Weekend racing break"

Nadinefaybriggs, Wymondham, United Kingdom 09/08/2016

Having been to Blyton Park for a racing experience, we chose to stay at Retford due to its location. Upon arrival we were warmly welcomed at reception and told where the bar, restaurant etc were located. Our room was on the ground floor of the old Georgian building and was large, comfortable and well furnished with a very clean bathroom with toiletries. We ate in the Orangery that night and enjoyed their Camembert starter followed by surf and turf which was cooked exactly how we liked it. All the staff were very helpful and polite and we thoroughly enjoyed our overnight stay and will return when next in the area

"Noisey "

Y0gi123, Birmingham, United Kingdom 07/08/2016

The hotel looks impressive from the outside and sufficient parking. The venue appeared to have a wedding event on. I was given room 9 which was an outbuilding on the first floor. First thoughts were it looked quirky. Went for a shower and noted that there was only one bath towel (unaware the other was tucked away in the wardrobe). I went to the reception to ask for another towel and was told it would be brought to the room. In the meantime I found the 2nd towel. I was disappointed that the requested towel never turned up. The main issue was as it was a hot night, the room was stuffy. But there was a fan in the room. The problem was the noise from the road which was feet away from the window and a table and chairs directly under the window. At 2am some wedding guests seated themselves under our window and stayed there until 5am. Every word could be heard in the room. I don't have an problem with the guests as they were merely using the facilities. I do question why the management have decided to put the furniture directly under a window, as if the road traffic wasn't noisey enough.

"West Redford"

consmythe, Yorkshire, United Kingdom 04/08/2016

Stayed at the hotel this weekend with my partner, daughter and her boyfriend. The rooms were spotless and spacious,comfortable bed with every amenity you require in your room. The breakfast , which was served in a cool modern dining room, offered a wide choice from continental to full English, was self service and delicious. Waitress service was friendly and efficient with unlimited teas and coffees. There was a wedding taking place in the stunning grounds and the setting was idyllic and looked beautiful. Would definitely stay here again and would recommend this hotel to anyone wanting a relaxing weekend away to a superb wedding venue.

"Lovely place to stay on a work trip"

User 02/08/2016

I stayed here for a couple of nights when I was working away. The room was lovely, really spacious and well presented, the bed was huge and was very comfy. Everything was clean and tidy both in the rooms and within the wider hotel. I had breakfast at the hotel which was also really nice and the service was quick. I'm due to return to this area towards the end of the year and will be looking forward to returning to this hotel.

"Odd place"

User 31/07/2016

I spent many nights here staying for business. The rooms are a bit tired. When they know you are not picking up the bill they seem to treat people poorly. The wifi (free because of best western) can be a bit slow if everyone is on it at once. The bar area is reasonably comfortable but if a large business is then they will likely be dominant causing a lot of noise. This hotel is a standard best western, not great.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Review Thank you for your review, I'm slightly confused by some of your comments. All of the bedrooms in our Georgian accommodation have either recently or within the last 9 months been fully refurbished, newly decorated, new carpets, new curtains, matching bed throws, pillows, all beds replaced with new king size beds and new mattresses etc we have been getting excellent feedback from our guests saying how much they like the new rooms, other reviews on Tripadvisor confirm this. If you could email me more details it would be appreciated. As all Best Western hotels are privately owned and operated I don't really think there is a standard one, indeed Best Western advertise this fact with the "Hotels with personality" strap line We have invested a lot of money in our wifi system which includes an access point in every bedroom giving the best possible connection. We also have a fibre connection and do achieve regular speeds of 75mbs. Obviously this can slow when the hotel is at maximum capacity, as you would expect, but as a complimentary service we get very little complaints, again this depends what you are using this free service for. I believe all of our staff are professional and friendly and should this not be the case I shall look into the matter personally. As you haven't been specific in your review its difficult for me to investigate so if you could send further details. If you do encounter any issues when staying in the hotel it would be appreciated if you can bring them to my attention so we can action them during your stay. Should you wish to discuss your stay please contact me or the Assistant GM, Pam Stevens at the hotel on 01777 706333 alternatively you may email me at Regards, Andrew

"Brilliant - perfect for many occasions"

nicn0x007, The Hague, The Netherlands 31/07/2016

Newly refurbished rooms with usb charging ports, great tv, excellent wifi, comfy beds, shoe polish, hairdryer, adequate plug sockets, great bathroom, good food, good service, beautiful grounds. Brilliant!

"Amazing hotel "

User 31/07/2016

Very nice hotel, the rooms were very big and nice and clean. The breakfast in the morning was lovely lots to choose from and the staff were really friendly. The town is only a five minute walk so there's lots to do around the hotel. We were made to feel very welcome.

"Really nice"

rich7038, Nungwi, Tanzania 30/07/2016

Great hotel. The rooms were spotlessly clean. The breakfast freshly cooked and delicious. Check-in staff very nice and helpful and the grounds were amazing. If I have one moan and it is very small is that I staying in the cottages and the shower wasn't very good. But I wouldn't hesitate to stay again or recommend it to anyone.

"Lovely place"

Dianne T, Sheffield, United Kingdom 25/07/2016

Had a lovely meal in the Orangery. Expected to be in a restaurant but it was still nice. The only downside was it was very noisy, high ceiling with large skylight that made the noise louder. The staff were really nice, couldn't fault them, all lovely people and very professional.

"Fantastic staff, amazing hotel and a great night"

DJK1511, Retford, United Kingdom 25/07/2016

I hosted a charity ball here Saturday July 23rd in memory of my Dad. The venue were as always very flexible and accommodating. The owner is a fantastic guy who really cares. I cant praise enough Andrew(owner) and Alice who managed the night. It was an amazing evening, the food was great and the service impeccable as always.

"Event and residential "

User 25/07/2016

Attended two charity evenings here. Fabulous setting service and staff. Excellent food and very reasonable bar prices. Also stayed here previously and would highly recommend this hotel. Will definitely return in the future

"Mystery tour weekend with overnight stay at west retford "

User 24/07/2016

After a superb day in Lincoln the cathedral was beautiful and in general was a fab place. After already long day we arrived at the west Retford hotel. Which i have to say on arrival was really nice the grounds superb well maintained and welcoming. However the evening meal was a different story. We sat down with our group, drinks arrived quickly but the meal well we waited 15 mins for starter and 30 mins for main course which wasn't really acceptable, then a friend had to return her meal as it wasn't cooked properly. Admittedly there was a wedding party on which probably stretched resources a bit. Our meals were fine but slow.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and positive feedback. It's worth noting that you were a party of over 30 people all eating at the same time and you also had a choice of 3 starters, 3 mains and 3 desserts, you didn't have to pre-order. If feel your comments are slightly unfair based on this. Our kitchen only use fresh ingredients and every meal is cooked from scratch, whilst a delay serving our customers is not our aim I would much prefer a slight delay to ensure the quality remains as high as possible. Should your party choose to return I'm sure we can offer a menu with no choice which will ensure you are all served much quicker. Regards, Andrew.

"Pleasant venue quiet and quaint"

Ian F, N Ireland 22/07/2016

Travelling the next day t o a meeting in Worksop. This was an ideal place to stay. The day did not start off well and the receptionist was not very helpful. Being a Diamond Select member there are normally a few perks. It was to much to help with this I had to go back the second time. Fair enough the company making the booking had not passed this on. How long or hard is it to arrange for a bottle water and a bowl fruit. The food in the bar area was nice. Rooms were not facing the road and quiet.

"Really hot"

User 20/07/2016

Stayed here during the 2 days of British Summer. Lovely rooms with plenty of space but really warm due to the weather. Plenty of free parking at the hotel. I ate in the lounge rather than the restaurant. Seating is available for al fresco dining-a God sent on a warm summer evening. Set in mature gardens at the rear of the hotel the terrace is the place to be to spend your evening. Overall a really good location close to town if you fancy a stroll.

"Satisfied customer"

Jocelyn M, Abbots Langley, United Kingdom 20/07/2016

Having enjoyed a one night stay on Saturday 16th July, I thoroughly recommend this hotel. The staff were professional and polite. The common areas were spotless and welcoming. My room was too a high standard and a good size. Sunday morning coffee was taken on the terrace which overlooked the fabulous gardens. Good all round vale. value.

"Overpriced and underwhelmed "

ashlie29, Nottinghamshire, United Kingdom 14/07/2016

One nights stay here, as attending a family wedding in the area. Initial impression was good in the car park however the room we were placed in was old fashioned but clean none the less. We were placed in the Georgian Building to the left of the main hotel. Overpriced for the quality and standard of the hotel, they charge a premium as there are very few other options in the area. Breakfast was expensive at over £10pp considering we had paid £120 for the room we also weren't given the option of a cheaper continental offering. If you want breakfast you need to go early, they ran out of sausages and bacon and didn't refill the stations - not great if like us you needed a lie in. Asked reception to arrange a taxi for us for 7:00pm Saturday night, to be told by the receptionist that all taxis were booked and the earliest one was circa 10pm. We googled Retford Taxi companies, rang the first one on the list and they were fine to collect us at 7pm - this was the same story they told other guests waiting outside for taxis. They should just tell guests they don't ring for taxis rather than lie, this caused us a mild panic of how do we get to our wedding before we thought we'll try for ourselves. I wouldn't stay here again or recommend to a friend. In all honesty I'd pay the taxi fare home to Nottingham.

West_Retford_Hotel, Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review, I'm sorry you found certain aspects of your stay not to your expectations. Our rates do change subject to availability, type of room booked and the number of people in a room. The majority of rooms include breakfast in the price and also includes VAT at the current rate. We always check our prices compared to other similar sized venues and I believe we offer a fantastic product and value for money. All the bedrooms in the Georgian have recently been refurbished and are styled traditionally to complement the hotel, I believe they do. I'm sorry if they were not to your taste, the majority of our guests love the rooms and we do get some very nice feedback. Breakfast finishes at 10.00am after which point the buffet burners are switched off as we have to prepare for lunch service. The staff always replenish the dishes when they are getting low unless it is a few minutes before the end of service, at which point we cook fresh for any late arrivals and this reduces any waste. Taxis can be problematic sometimes as Retford is a relatively small town, we would always recommend they are booked in advance to save a lot of guests all trying to book late in the evening. I'm sorry you decided not to stay with us again in the future but I wish you well finding an alternative establishment. regards, Andrew.

"Wedding vows"

daveriley, Lincolnshire, United Kingdom 12/07/2016

What a wonderful place and setting for this hotel. Fantastic gardens,,very comfortable rooms ; staff really attentive and polite . And the food for the function at night was some of the best evening fòod I have ever had and plenty of it. So any one needing a function of any kind look no further.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and lovely comments, I'm pleased you had an enjoyable stay and we look forward to you staying again in the near future. regards, Andrew.

"Having enjoyed 2 nights in a Best Western elsewhere we extended our holiday at another one. It repreented good value for"

John N, North Yorkshire, United Kingdom 03/07/2016

The Hotel is handily located on the northern side of the town with easy access in all directions, including to the A1. It is an attractive manor house type hotel with mature gardens. The rooms are comfortable and quiet. Breakfast was very good and the evening meals we had were also enjoyable.


Joyharris, Worksop, United Kingdom 03/07/2016

We held our Daughter's Wedding here on July 1st and can''t recommend the Hotel & it's Staff enough .The Venue looked lovely,absolutely spotless & the grounds provided a fantastic back drop for the Photographer ! Everything about the service we received was faultless, all the Staff deserve a well earned pat on the back for their politeness & most of all actually smiling ! you don't get that everywhere ! Compliments to the Chef & all the kitchen Staff & waiters, the Wedding breakfast was beautiful & the mini Beef Wellington Canape went down a storm ! Special thank's to Elaine Williams our Wedding Co-ordinator who was fabulous, nothing was too much trouble , even receiving a call in the morning of the day before the Wedding to see that everything was ok & if there was anything else that we needed help with & making sure that the Wedding Party had all their bedrooms close together for ease on the day itself. So once again, a big Thank You to all the Staff for making the day so special. Joy.

"Disappointing "

clarehill123, Tring, United Kingdom 03/07/2016

Arrived to find that only 2 out of the 3 rooms we had booked were available. I can understand the booking staff made a mistake .. But the way it was handled was very poor. Finally an extra camp bed was offered in one of the rooms ... Which solved the problem but not ideal. They offered no recompense ... Not even a complimentary drink !

"Afternoon tea"

cement12, Nottingham, United Kingdom 02/07/2016

Booked afternoon tea for my friends birthday gift, we have had many afternoon teas at this hotel and have enjoyed everything about it. On this occasion felt a little perturbed , on sitting at allocated table asked if we would like tea or coffee , which was served within minutes but the food took a little longer and we had finished our drinks way before the food was served. I asked if we could have two more drinks ( something I have never had to do before because the staff have always asked if we would like a refill). The afternoon tea was gorgeous as are the surroundings at this hotel. On paying the bill we were charged for the extra two drinks , which on previous visits I have never had to do or had to do at any other venue when having this choice of food. My friend did phone the hotel and spoke to the manager who told her that there are two cups of tea/coffee in the pots when served to the table. This being so, perhaps the drinks should be served when the food is taken to the table and perhaps offered a pot of hot water at some point during the meal and if policy has changed then it is only fair to inform guests that there will be no refills and a charge will be made for extra drinks.

"Best western best retford!"

ian g, Doncaster 29/06/2016

Apart from a slughtly extended walk to the room we were very pleased on our first experienceof this established hotel Breakfast served with competant staff in the lively setting of the hotel Will return

"Clean and comfortable"

Allison2907, Great Sutton, null, United Kingdom 29/06/2016

We spent two nights here, it was very clean and comfortable. There was a kettle in the room but no fridge. Shower was a good pressure and temperature. Room was a good size, quiet and not as dated as I expected. We enjoyed a meal from the bar and found the breakfast to be average. The gardens of this hotel are well maintained. It's really pleasant to sit on the bar terrace overlooking the beautiful garden and I can see it's attraction for wedding photos. Overall no complaints and would recommend to others.

"80th Birthday Lunch"

User 28/06/2016

We booked the Byron Room for lunch for 14 people. The room is lovely for small events .The hotel has a friendly atmosphere with beautiful rooms and large windows letting in plenty of light. The grounds at the back of the hotel were delightful. The staff were friendly, helpful and attentive which we appreciated very much.The food was excellent It made the celebration a very happy and enjoyable one. Would thoroughly recommend this hotel for a visit. We look forward to going again!

"Good room. Good food."

User 26/06/2016

My wife and daughter and I stay here regularly when visiting my in - laws in Retford. The staff are pleasant and helpful. Evening meals served in the Orangery are very nice, whilst food served on room service is also good. Breakfast is buffet style cereal, croissants, cold meats, yoghurt, mixed fruit, toast etc. with hot food cooked to order. The family rooms are spacious and the beds are very comfortable. I always have a good nights sleep. The hotel is a popular wedding venue but noise is never intrusive in the annex where we stay. We will continue to use and enjoy this hotel. Hope you do too.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and kind comments, it's always nice to have satisfied regular customers and we look forward to welcoming you back on your next trip. regards, Andrew.

"Very average afternoon tea "

Hsonholiday, UK 25/06/2016

We visited here for an afternoon tea and found it to be quite disappointing unfortunately. The sandwiches were lovely, no exciting flavours but fresh and good quality. However most of the cakes were not homemade which we found very surprising and disappointing. I don't expect to eat at a restaurant and find it is something I could of bought from M and S for a fraction of the price. The cake stand did look the part and if you like eating factory produced cakes you might enjoy it.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and feedback. I'm sorry you were dissapointed with the afternoon tea, we normally get very good feedback. Our sandwiches are classic English and made fresh on-site and consist of:- Smoke Salmon & Cream Cheese Egg mayonnaise Sliced Beef & horseradish Roast Ham & English mustard As you have not said what exciting flavours you were expecting I can't really comment but this is what we advertise. All our own scones are homemade on the premises and so are the mini-meringues and mini-creme brulee/lemon posset (chefs choice on the day) Two of the mini-desserts are made off-site but they have been selected very carefully for taste and quality. Along with fresh tea/coffee and table service in our Orangery I believe £12.95 offers excellent value for money. regards, Andrew.

"Hotel in Retford"

User 21/06/2016

Very nice hotel with friendly and attentive staff in a great location and set in beautifully maintained grounds. Brilliant cooked to order breakfast with free newspapers supplied. Spotlessly clean bedrooms too.

"Wedding reception"

lizzie751, Lincoln, United Kingdom 17/06/2016

We arrived Friday for our daughters wedding reception on Saturday. We were welcomed by a helpful receptionist. The room was spotless, with plenty of room and generous bathroom.We dined with friends on the Friday evening the food was excellent.Saturday was perfect from breakfast to evening nothing was too much trouble. A big thank you to all staff for making the day special.

"One night in Retford"

User 15/06/2016

We had our wedding reception here 19 years ago and decided to stay here again as part of a flying tour of England. We had the 4 poster Garden Room number 1 and it was great! The receptionist was very friendly and helpful and the room was really tastefully decorated. If I have one thing to feedback it is that the water pressure was low on the shower, but it just meant you needed another minute or two in there. Nicely done and great to relive our wedding day ??. Thank you Best Western and the West Retford Hotel.

"Good quality hotel, great breakfast"

LondonClaireB, London 14/06/2016

A good quality hotel, the reception servce was very welcoming, the room was spotless, with a very comfy bed and lovely shower room. The only real problem was the room temperature, we stayed in room number 2 on quite a warm summer night in June, we struggled to get the window open to let in some cooler air, and even when we did get the window to open it didn't help a great deal, though, I'm sure it would be very warm and cosy in winter! We also had some rather noisy neighbours, who shared their late night argument with the rest of the guests trying to sleep nearby. However, the breakfast was excellent, plenty of choice and quantity, all freshly cooked and replenished quickly.

"Beautiful Hotel Poor Room Service"

las123singing2016, Whitley Bay, United Kingdom 11/06/2016

This is a beautiful hotel set in gorgeous gardens, but their room service was appalling! The soup arrived with no spoon and the salt cellar was empty. Phoned and complained - five minutes later spoon arrived on dainty silver platter with no salt! The soup was cold by this time, but my husband drank it anyway! I was so annoyed I couldn't eat my main course! And they had the cheek to charge £4 room service?!!!! I think we should get a full refund!! Service not good enough!

"Wedding reception. "

Scunny-Paxo, england 10/06/2016

We were fortunate to have been invited to a wedding reception here and loved it all. Plenty of parking, nice staff, a lovely place and gardens as well as a great evening buffet. We would gladly stay here on another occasion.

"Very pleasant stay"

tettyboo, York 31/05/2016

Had a lovely time and found the staff very good. Room rates were just right too, couldn't fault it. Great location and the gardens were the highlight of the trip. Rooms were very clean and the beds were comfortable. Close to interesting thing to do like the Yorkshire Wildlife Zoo

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for you review, I'm pleased you you enjoyed your recent stay and I hope we will see you again the next time you are in the area. regards, Andrew.

"Very nice"

juniebabes, Hebburn, United Kingdom 25/05/2016

Very impressive entrance to the hotel, grounds are immaculate, even the ivy up the main building is perfectly manicured. Room classy and comfortable, spotless. Lots of little extras, plenty of sockets about the room, ideal for laptop straighteners etc. Wifi, easy to log into.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Juniebabes, thank you for you nice comments, I'm pleased you enjoyed the hotel and the facilities. We look forward to again in the near future. regards, Andrew.

"Quality from start to finish"

Debbie G, Somerset, United Kingdom 24/05/2016

We always stay here when visiting Retford. Love this hotel as it caters for all our needs and is in a beautiful spot close to everything. There are cheaper hotels in Retford but I feel it is worth the extra money for the excellent service and standards that we receive. I have stayed in most of them but This one is the best by far

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Debbie G, Thank you for lovely review, I'm pleased you enjoyed your stayed and recognised the high level of service and standards which we strive for. We look forward to seeing you again. regards, Andrew.

"Our Wedding "

User 22/05/2016

We held our wedding here yesterday. The service we have received thorough out the planning just got better and better and I can honestly not fault the way we were looked after. When a couple of bits needed sorting in the evening they were dealt with straight away. The young lady (sorry we can't remember her name) who looked after us during the day was exceptional. She completely made our wedding perfect by checking continually to make sure we were happy. The food was fantastic and all the guests enjoyed it and our evening buffet was enjoyed by all. Thank you to everyone for helping to make our day perfect. Mr & Mrs Brown

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Mr & Mrs Brown, Thank you for your review and I'm delighted you had a wonderful day which was enjoyed by everyone. The lady who looked after you on the day was Alice and thank you for noting her in your comments. regards, Andrew.

""Good Hotel""

Rose063, Kent 12/05/2016

Often stay at this hotel when within area for work and have never been disappointed. Rooms spacious and bed comfy, bathroom clean and tidy and fresh towels every day. Breakfast well cooked and served fairly quickly which is good when you need to get to work. Staff friendly and helpful and free WiFi in bedrooms. The town is within walking distance, this having varied shops and places to eat, however right next door almost is a supermarket which is very handy for grabbing the few bits you need.A good Best Western, plenty of parking and all you need for however many nights you may be staying.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Rose063, thank you for your review and nice comments. It's always nice to hear when our customers recognise the day to day work from all of the staff. We look forward to seeing you again on your next visit. regards, Andrew.

"swing night"

mary m, Melton Mowbray, United Kingdom 24/04/2016

I was on a coach trip to this hotel for a swing night .the hotel was clean tidy and the staff were first class can not fault the hotel, the singer was great too well worth the visit .the only thing to do is turn the heating off in your room gets very hot

"meet family half way"

195826027, Peterborough, United Kingdom 17/04/2016

Great Hotel, staff amazing, food brilliant. The hotel was just what we needed for a family get together. We did have an unfortunate incident which was nothing to do with the hotel - they were great in the way they dealt with it - which is typical of Best Western Hotels. I would rate every member of staff 10/10

"Decent Hotel but dated rooms!"

robben1985, Manchester, United Kingdom 10/04/2016

Upon checking in we were greeted by the receptionist who was pleasant enough, could do with cracking a smile though. We were given room 35 which i found out was downstairs, i specifically asked for a quiet room (due to my wife being pregnant), which in most peoples minds would mean at least a upstairs room. Room was very dated, and barely any sunlight, we had a massive wall outside our room. Another disappointment was all the mold around the bath, i just cant understand why all these hotels cant sort things like this out. Barely slept cause of the walking above our room. No Wifi due to provider fault, no complimentary drink offered or nothing. Breakfast was a continental breakfast and cooked breakfast upon request which was decent. Wouldn't return!

West_Retford_Hotel, Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and comments. As the hotel was nearly full and you had requested a quiet room as your wife was pregnant, logically the receptionist assumed a ground floor room would be more suitable due to the fact we do not have a lift. I have inspected room 35 and the room has recently been decorated and has a new bed and carpet. I must admit I struggled to find the mould in the bathroom but eventually found a tiny mark on the grout. You are correct, there was no wifi due to a confirmed fault with BT. As there is no charge for wifi I'm unsure why you would be looking for some form of compensation? I wish you well finding accommodation the next time you are in the area. regards, Andrew.

"Phil's stay"

Phil H, Wimborne, United Kingdom 08/04/2016

We found the Best western wonderful, everyone was extremely friendly and helpful, cant recommend it highly enough, food was good, room was a little warm but once radiator turned off it was fine. Very quiet

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review, I'm pleased you enjoyed your recent stay and we look forward to seeing you again in the near future. regards, Andrew.

"Pretty hotel, would recommend as a pleasant overnight hotel in the area"

TravellingTitan, Bristol, United Kingdom 03/04/2016

A great hotel, what a pleasant surprise to the Retford accommodation offering. Beautiful grounds are a welcome sight on a cold northern evening, and breakfast was pleasant with a good restaurant area. I would recommend this as a good option in Retford.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review, I'm pleased you enjoyed your recent stay and we look forward to seeing you again in the near future. regards, Andrew.

"Great rooms and Great food "

User 01/04/2016

The rooms here are very clean and spacious with everything you need for a long stay. Quite location and brilliant grounds... The food here was fantastic and the service was excellent. Alice Easom and Josh were absolute diamonds and a credit to this hotel.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review, I'm pleased you enjoyed your recent stay and we look forward to seeing you again in the near future. Thank you for taking the time to mention some of the staff. regards, Andrew.

"Lovely little hotel-awesome food"

User 01/04/2016

Stayed here yesterday and was really pleased. Friendly and helpful staff on arrival and really nice room in a cottage set in lovely gardens. Food in bar was really excellent I had seafood and it was really well cooked and very reasonable for a hotel like this. Breakfast was good and silver service was a nice touch. If there any down sides my room had a bit of road noise but it wasn't enough to disturb my sleep and the bed was a bit hard for me. I'd have liked a gym but still way better than a lot of places. I forgot my toothbrush and someone came to bring me one in 2-3 minutes. Excellent service and well worth the room rate ????

"Family wedding"

User 31/03/2016

We went to my sisters wedding here on Saturday 26 th March 2016 and the whole wedding service was very well organised from beginning to end. Everyone knew where they should be thanks to the friendly helpful staff. The food was excellent and all the guests were served their food quite quickly. The staff were very professional and approachable throughout and every effort was made to make the happy couples day very special and memorable. I would recommend this venue to anyone. Well done keep up the good work!

"Fabulous wedding venue with excellent staff and food."

hazel1012015, Sheffield, United Kingdom 31/03/2016

My daughters wedding was here at the end of March and it was absolutely fabulous. Jess on reception and our wedding coordinator Simon were treasures and could not do enough to help us.. Quite a few of us had reserved rooms last year and as I had booked the bridal suite, and no one else was using it, we were able to have it from 8 am the morning of the wedding. The makeup, hair and preparations were done in the executive room we had the night before and then we were able to get dressed in the lounge of the suite. oh it was heaven. The wedding ceremony was in the Shelley Suite, which looked magnificent, followed by drinks and photos. Unfortunately the weather was not too good so photos outside in the rain was cut to one or two, but the Hotel is beautifully decorated so wherever the photos were taken, the backdrop was impressive. The reception was in the Shelley Suite and I had tears in my eyes - it looked amazing. Love ina Mist had transformed the room - the top table, cake table, the table and chairs and centre pieces were beautiful. It was all set off with the backdrop from Keith Woods entertainment. The wedding breakfast was very tasty - thank you to the chef, and precision to detail with the bride and grooms chocolate fudge cake just set it off.- All served with waiters/waitresses with smiles and very pleasant manners. The evening buffet was also splendid along with the chocolate fountain. We were expecting the buffet to last 8.30 until 10.30 but it was left out all the time which was brilliant as the ones who were full from the wedding breakfast, could tuck in later. The disco finished at 12 and again, the staff were more than helpful. There were 34 of us who had breakfast at 9.30 the following morning and again the buffet style hot and cold food was very good. I can thoroughly recommend the West Retford Hotel for Weddings and if you are staying, the rooms are large and very clean and comfortable. Can I say a HUGE thank you to all the excellent staff who played a part in making my daughters wedding day a very memorable occasion.

"Top wedding venue!"

User 30/03/2016

From the moment I arrived to the minute I left I was extremely happy with my visit. The cottage I stayed in was fantastic. Spacious with a new bathroom! Wedding reception was brilliant, buffet good, drinks fairly priced, fantastic staff. Breakfast also good! Nothing was too much trouble and I would recommend!

"Wedding Day"

GerCon2014, Retford, United Kingdom 30/03/2016

Absolutely superb from the minute we booked and planned our wedding day. The attention to detail. The friendliness and professionalism of the staff we cannot praise highly enough. The food was delicious. Guests looked after in a friendly and supportive manner. All in all they made our special day even more special. Everything was done with a smile. I cannot praise the staff highly enough. 5 star service from a top class team.

"Fantastic weekend"

Abarth695Biposto, Kelso, United Kingdom 28/03/2016

We stayed for two nights this weekend as guests at a wedding. Our room was large, clean and very comfortable. We ate in the restaurant on our first night where the food was excellent and reasonably priced. The wedding was beautiful and the food again was superb. Ver high praise for all the staff we met, from those who looked after the rooms to the staff in the public areas of the hotel, nothing was too much trouble and all seemed to go the extra mile, making us feel very relaxed in a wonderful setting. We will definitely return!

"Relaxing Weekend"

consmythe, Yorkshire, United Kingdom 23/03/2016

We stayed at the weekend for the very first time and it was fantastic. The Management and Staff couldn't do enough for us. The food was fabulous the meals we had where the mix grill and the Salmon which a very nice wine from their impressive wine list. The room was extremely well presented with all the mod cons to make our stay more enjoyable. The morning after again was a fantastic breakfast with so much choice then followed by a full English. Only a 5 mins walk into the little town centre where they have all the shops on a modern High St. When we came back to the Hotel we decided to have Coffee outside while the Sun was shinning in the grounds at the rear, it was so peaceful and privet and just finished off the weekend. We didn't want to come home! Will defiantly go back.

"Very high quality??"

ljcuk01, London, United Kingdom 13/03/2016

Attending a wedding yesterday was a joyous event which went from strength to strength from start to finish. We checked into our room early as we had a long journey up and the hotel kindly allowed us a 10am check in. Very quick and professional with all the relevant info required. Our room was in the next building and we wasn't disappointed at all (room 22). Clean was an understatement, I could have had white gloves on for an inspection and this room would score top marks. Fluffy white fresh towels, a good selection of coffee and tea facilities, zero marks on walls or carpet... Lovely big shiny shower, big comfy bed adorned with fresh crispy sheets, I'm unable to find any faults ... The wedding was great, tasty canapés , only one comment , would be good for staff to know exactly what they are serving , idilic surrounds/grounds , neatly kept.. Good seating areas outside. Pre lunch drinks in the drawing room was very relaxed , the main reception dinner - tables lovely set up and attentive staff, nothing was a problem...... The food, dare I say, was seriously scrumptious. Quick service , professional smart staff...all in all we had a lovely only other comment would be, quite a few comments about the pricey drinks... We slept very well, the room as previously mentioned was just right...breakfast was good and whilst we arrived just as they where clearing up, they kindly accommodated us...nothing was a problem...

"Daughter wedding ??"

lolalee35, Retford, United Kingdom 13/03/2016

Would like to thank all staff members for making my daughters wedding so fantastic yesterday . The food was amazing and nothing was to much trouble .100% out of a 100 to all of you for make all of us so welcome in every way. Very clean and Beautiful grounds too

"Watch out for late discos"

Urbanorienteer, Middlesbrough, United Kingdom 09/03/2016

The check-in was very swift and efficient and I was given a room in the building next to the main hotel area. I was advised in advance of a disco ongoing until 1am and the receptionist had allocated the room to avoid any noise. With the window open it was possible to hear some disco noise but there was no noise with the window closed. The room was spotlessly clean and well appointed. The free Wifi worked very well although I did not use it to download any data. In the morning the breakfast was excellent with a wide variety of choice. The service at breakfast was very good.

"Lovely venue and rooms"

User 07/03/2016

We attended a family wedding at the weekend and chose to stay the night for convenience. The wedding venue was fabulous. The staff were very helpful and the food was so good. The room which we stayed in was so lovely. Quiet too, which I don't find very often at hotels. We had breakfast in the morning which was really nice too. A buffet type breakfast with hot or cold foods to choose from. Would highly recommend this as a wedding venue, a place to stay, or just for a meal out.

"Disappointing "

Bev S, East Retford, England, United Kingdom 06/03/2016

This review relates only to the Mothering Sunday restaurant event that I attended today with my 2 sons and husband. Whilst the food was ok, the service, unfortunately wasn't. On arriving 15mins early for out 2pm table booking, we were happy to be directed to the hotel bar area as our table wasn't quite ready. Unfortunately there was no bar staff serving and despite ringing a bell (as the notice directed) still nobody turned up. The head waiter, who had directed us to the bar, eventually came in to take another customer's food order, saw we were waiting, so ended up serving behind the bar for us. We were seated at our table by 2:15, (we had no issue with that) and the waitress left us with the menu 'for 5 mins' to give us time to decide. By 2:40, despite trying to get various staff members attention, my husband had to go and ask someone to come and take our orders. Whilst 3 out of the four of us had finished our starters, one Son was still eating his. The fact that he was repeatedly putting his soup spoon into his mouth and back into the soup again clearly showed this, however we were still asked if we had finished! The main course was brought out, again as previously mentioned there was no issue with the food itself; it was all very nice and as expected. However only one mix dish of roast potatoes and vegetables were brought for the four of us, we were not asked if we required anything else and no additional gravy provided. Several times we tried to get the attention of staff to ask for more vegetables but was not successful. Desserts followed unremarkable, however when 3 waitresses come to clear away, 1 turn to the now vacated table to the side of us, picked up the left behind plant which was being given out to all Mothers, and plonked it in front of me and said 'this is for you'. There was no attempt to hide the fact I was being given a cast-off. Table duly cleared we then sat waiting for tea/coffee, eventually we were asked and empty cups were brought to the table. It's worth noting that by now there were only 3 tables left seated, yet no drinks were forthcoming. 10mins later, we were asked if our order had been taken, we advised it had but had not been received. Lukewarm tea was eventually brought for our consumption. At no time during the meal were we asked if everything was OK and upon paying and advising of our disappointment in the service, staff made little effort to offer their apologies. For a price of £25 per head, I would have expected a better service. Very disappointing and poorly organised.

"Very happy "

Colin V, Cairns Region, Australia 27/02/2016

Great stay great hotel. Very accommodating staff. Rooms were to an excellent standard and very comfy beds. We had hired mountain bikes with us that the hotel garaged for us with no hesitation. Breakfast was very nice and all prices were very reasonable will stay again next time we we passing.

"Brilliant Hotel"

User 21/02/2016

One of the better Best Westerns I've been to, comfy rooms, helpful staff. Was there for a weekend and had a really great time. The accommodation is warm and welcoming is well placed for local amenities. Definitely recommended.

"A comfy night in classic surroundings"

sc00terNY, North Yorkshire 18/02/2016

I was very pleased with my room with nice furniture and elegant drapes. Importantly, it was all very clean and of a standard I would expect. The hotel is visually as described by others. The separate building housing the bedrooms were a potential difficulty for me, a single guest and a wheelchair user as there was no way I could punch in the key code, open the door and operate my chair to pass through. Staff however were very attentive and said to contact reception to be helped in and out. There are no officially designated accessible rooms at this hotel but for a short stay (I was there for just the one night) I could manage. Importantly, the room was big enough to get around in my wheelchair, and the ensuite had a low profile shower tray which suited my needs. The ensuite was very small so it would be no good for anyone who is full-time wheelchair dependent but, for me, its small dimensions meant there were plenty of surfaces for support. Some grab rails would have made me feel more secure and I don't understand why hotels cannot install the odd one stragically around showers and baths. Non-disabled people can slip too! And there are plenty of non-officially disabled people who have mobility problems. I am no longer allowed to drive because of my medical condition but had I been able to I would have driven and brought my own temporary suction grab rails to give some better security. My other gripe, not confined to this hotel, is the dim lighting. I know it's eco friendly, and I'm all for this, but I really do not see well in low light. Fortunately, I had remembered to take my new book-light with me which worked well for reading, but utterly useless when I tried to read a newspaper (kindly brought over by the receptionist from the lounge) and do a crossword. I don't eat breakfast so cannot comment on that but I did enjoy a lovely cup of tea later in the lounge later in the morning. I couldn't complain but then I probably don't drink my tea like most. As I drink it black, I don't like it too strong. I askedjust for Earl Grey with lemon and it was provided and I got it. I enjoyed my lunch in the restaurant there a little later without any complaint. Unfortunately, I've been a bit tardy in doing this review so I cannot recall exactly what I had, just that it was very nice and plentiful. Service was efficient and friendly. I don't know that I would have a need to stay here again but it is a lovely hotel. Just a shame the bedrooms are separate as it's not the best arrangement in bad weather but I can't see how this might be changed. A covered walkway for example, would detract from its classic country house style facade.

"Never lets me down"

Debbie G, Somerset, United Kingdom 18/02/2016

Fabulous stay again. Cannot fault this hotel. Always try to stay in best western but this one is my favourite. The place is spotless & very welcoming & makes me feel like I have experienced luxury. The hotel was very busy with 2 weddings on but the staff still made time to make me & my husband feel important. Very happy customer :)

"Comfortable Hotel did not use facilities"

Exile42, London, United Kingdom 14/02/2016

We stayed here as an overnight stop on the way North. It is about 10 miles off the A1 but was easily accessible. My rating is no reflection on what the hotel might be but we arrived late and left early so we did not use any of the facilities or services other than check in and did not eat there. The room was clean and comfortable but my wife found the bed a little uncomfortable. The room was spacious and warm and had all the usual facilities. The rooms are located in a separate building from the main reception/restaurant area so if you did use them and it was raining you needed an umbrella. It seemed mainly occupied for business and those working locally. There is plenty of parking available.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review which I feel is a little harsh due to the fact that you only experienced a small part of the hotel which from your comments you seem generally happy about. We always like to address poor reviews and look where we can improve our standards and service. If you could supply any further information as to why we only achieved a 3 star review from you I would be very interested and you can email me directly at Regards, Andrew.

"Mostly good or better"

MikeandFlo, Sheffield, United Kingdom 10/02/2016

We were visiting Retford to view a set of wheels, and decided to combine this with a light lunch that would not restrict our intake of some calorie laden pancakes later in the day. We were aware of the hotel but had not previously visited. It has an impressive entrance and a pleasant circular drive, a decent amount of good quality parking, and a welcoming exterior. Reception was effectively manned and we were promptly escorted to a generously room adjoining a similarly sized bar lounge that overlooks an extensive garden; we were invited to choose where we would like to sit. We ordered a pot of tea and, after perusing a bar style menu, a vegetable moussaka times two. The menus were clear and simple, but should be nearer to pristine (at least one had clearly been used a few times! As regular tea drinkers we usually enjoy our tea, but not this time – the tea was based on one modest sized tea bag that produced a weak and very pale mixture that we didn't recognise, and was no match for our normal preferences, and not with the moussaka (nor presumably a cooked breakfast). On a warm day in summer, seated outside and nibbling a cucumber sandwich, it might work. The moussaka, served in hot cast iron serving bowls, was well presented on a rectangular plate together with some good quality salad and some crisped garlic bread – we enjoyed it. The cutlery and crockery were faultless. More generally, the establishment is noticeably clean, bright yet traditional in style, and the staffs we interacted with were pleasant and able. The overall setup clearly proclaims its potential as a wedding venue. In conclusion, given that West Retford does most things to a good standard, it is unclear to us why it stumbles in providing a good cup of tea. Some customer choice in the tea bag/s to be used would be a good start.


martin c, Pembrokeshire, United Kingdom 09/02/2016

decent room, good parking, pleasant staff (once you cleared reception) but crikey was it cold. would not stay there in the winter again. What heating there was, was timer controlled by them. on the plus side a sympathetic member of staff did eventually bring us a fan heater, but it was too late by then, my wife sat huddled in a blanket.

"Evening stay over when working locally"

Petek123, Leeds, United Kingdom 09/02/2016

Very nice food, decent clean room and comfortable bed. You can't really ask for much more at the price. We had a late evening meal which was fresh and tasty, and a few drinks in the very quiet bar only slightly marred by the next days' wedding party polishing late arrangements but hardly disturbing really.

"Great rooms comfy beds"

User 08/02/2016

Had a kingsize bed, very comfortable and quiet,nights sleep! Bathroom was small only downside was a small shallow bath, otherwise excellent. Hotel service was excellent and the hotel was well laid out.

"Summer Wedding Overnight Stay"

Shazzer1966, Nottingham, United Kingdom 29/01/2016

Booked 2 rooms here last summer to attend a wedding, a double and a twin room. On arrival we were given 2 double rooms, didn't realise until we got to the rooms. Went back to reception and they rectified this immediately by offering us an extra single room, which was great. Lovely helpful staff. Great decor and a lovely meal for the wedding. Our rooms were smart and in an annex so very quiet away from the main hotel. Breakfast was of a high standard with lots of choice. Well worth staying, a very enjoyable couple of days.

"Sunday lunch "

User 18/01/2016

We decided to have a drive out and have lunch here, use to live in a local village and used this hotel and restaurant on a regular basis when we were children. Arrived it was very quiet, shown straight to the restaurant though like to have a drink in the bar first. There was one other two in restaurant so it lacked a bit of atmosphere though a small party arrived as we were finishing. Ordered from an extensive menu, plenty of choice which was nice to see. Waiter and waitress were very friendly - cannot fault them. The starters arrived very quickly and no complaints at all. Once eaten they were soon cleared and the mains arrived. I had asked for rare roast beef if possible, and the waiter made a point of saying they had cut into the middle of the joint to find the rarest piece. Which was kind of them and good service, as I tucked in I realised the only thing missing was a Yorkshire pudding, to be honest the waiter came across half way through and asked if everything was ok and I mentioned this and off he went to locate one, it had just been missed off. Easy mistake. Two soon arrived with a jug of gravy. Have to say the Yorkshire Pudds were far from the best, think they had been sat drying out for some time, and I almost regretted asking for them! I attempted to eat one but soon gave up. The beef on the other hand was so tender and certainly highly worth recommending. Deserts were from a fridge cabinet in the restaurant, cannot say it was the best cheesecake, came with a very very sweet compote - think cream would have been better. We had coffee served in the lounge which again was empty. Overall a nice meal, one or two points that do not get my 5th star, but would recommend and would certainly re-visit at some point and the staff really are very friendly and professional and would say they certainly earnt my 4th star.

"Best Christmas meal"

staceyjeen, Newark-on-Trent, United Kingdom 13/01/2016

Booked for a Christmas office party. Was a bit worried when we arrived & found there were several different party nights in separate rooms. No need to worry, once you find the party you booked in for it was straight to your waiting table. Drinks from the bar were easy to obtain with very little waiting. Round tables were well laid out & not cramped. Party poppers & balloons provided on every table including the long ones you blow up yourself & let go, these got the party started! Food was pre-ordered & arrived in reasonable time, very good quality, 3 courses with mince pies & tea/coffee. Main course was a carvery, well organised & the food was lovely I could not fault anything! So many venues fall down with the food quality & service at Christmas The Best Western excelled! With so many different rooms offering different dining/party experiences I have to hand it to them. The only thing that would have made things better is a larger dance area & the Disco starting a little earlier! I can imagine that weddings go well here!

"Very nice for what it is!!"

UK-Steve-29, London 09/01/2016

I have no complaints about this hotel. It is not claiming to be super luxury or super cool but if you (like me) have to stay in the area then it is comfortable, clean, decent value, the staff are very polite and helpful and the food is OK. Enough said, a decent value well run hotel with lots of parking.


Levi R, Sheffield, United Kingdom 05/01/2016

Attended a wedding here in the summer, A stunning little location, the rooms are outstanding quality. It didn't feel like I was in retford at all, I felt half the world away. It really was beutiful. Very clean and tidy, huge bed and lots of space, having not had lunch before the event I wanted to order room service, unfortunatly this is at limited time, it would be much nicer if it was available 24/7 but it's under standable that it isn't. Breakfast was lovely, the reception staff were delightful. I would certainly stop here again, but not with out reason.

"New Years Eve Celebration 2015/16"

User 01/01/2016

Stunning Hotel well worth a visit. The rooms are large and very comfortable. We had a 5 Coarse meal on this visit and it was Excellently cooked. Couldn't fault it in any way. Cooked or un-cooked breakfast both were enough to set you on your way. Staff were all very friendly helpful and Professional. Thanks

"Great hotel"

Craig M, Halifax, United Kingdom 29/12/2015

Very impressed with the room for the price paid. Friendly staff, good bar and restaurant. A continental breakfast delivered to the room at no extra cost!!! A short walk to the town centre. Really struggling to find something negative but a short walk from room to reception and bar is outside and might be an issue in bad weather.

"Ladies Christmas gathering"

User 22/12/2015

We had a lovely evening here for our annual Christmas gathering. The atmosphere was good the food was good. The wine and drinks are over priced. I would recommend this location for the Christmas party night

"Mixed Feelings about West Retford Hotel"

paulandsonja2, Colchester, United Kingdom 20/12/2015

Stayed one night. Lovely building, excellent staff, food was very good, service was great. We were allocated room 3 which is in a small row of cottages adjacent to the main road. Room was fine, well decorated, clean and spacious. The bed creaked at every movement. The window looked out to the kitchen, and a delivery vehicle reversed up to the window at 6.00 am. At 5.30 the lorries travelling along the main road were only 2 meters from the rear wall of the room and even though there is no window yet you could hear the rumbling quite clearly. The bathroom was fine and sparkling clean. Had a very good meal in the modern restaurant and an excellent breakfast. Would I stay again? yes if I was guaranteed to have a room other than in the cottages.

"Xmas fayre menu "

User 20/12/2015

Visited the restaurant yesterday for a meal , I was very pleased with the meal, starter main and desert was lovely all very tasty and hot. Service was very efficient, had a number of waiters/ waitresses they were all pleasant. I will definitely return in the future. Thank you.

"Large event"

Dee M, Retford, United Kingdom 08/12/2015

Well done for achieving well presented, well cooked food for a large event. Despite the fact that many people forget what they originally ordered! Wonderful setting and Excellent service from lovely staff, thank you.

"Christmas group meal"

Liz T, Mansfield, United Kingdom 06/12/2015

We had a lovely Lunch today . I was one of the group booking of 120. The staff were very helpful and attentive. I think this is the 3rd year we gave visited as a group and it gas been better each time.

"Fairytale Wedding"

User 04/12/2015

We recently had our wedding reception at The West Retford hotel and I can honestly say it was first class. Everything was perfect from the affordable package, the friendly staff, the hot delicious food and the spacious clean rooms. If we had to do it all again next week we wouldn't change a thing it was absolutely magical.

"Lovely weekend"

Lynn L, Doncaster, United Kingdom 26/11/2015

Lovely room in the Georgian annexe which had just been refurbished. Spacious room with large ensuite - spotlessly clean. Dinner was excellent. Breakfast good but a bit too quick on the service - my food was on the table before I had chance to get my toast. Last time we stayed here it was all buffet style and I think that was better. Would certainly stay here again

"One night stay for business"

Brian V, Newcastle under Lyme, United Kingdom 26/11/2015

I've stayed at this hotel several times. Staff are always very helpful, rooms are very comfortable and cleanliness is without question. Good location just a short walk into town for restaurants etc....I'd recommend this hotel.

"Murder Mystery Evening"

Elaine W, Nottingham, England, United Kingdom 23/11/2015

Recently booked a table of 14 onto the hotels Murder Mystery Night, What a fab night we all thoroughly enjoyed the night The food was excellent the service was slick the entertainment was spot on all in all well done to the West Retford Hotel we will be back !!!

"Best Western Retford"

Eric B, Findon, United Kingdom 15/11/2015

Good stay and good value for money. The staff are very helpful and pleasant and the breakfast was excellent and comprehensive with Kippers and Smoked Haddock on the menu. The rooms were comfortable and quiet and it has its own car park which is free. The wifi is free as well. The location is very handy for the town and all the pubs and restaurants. I have stayed here a few times on business in the past and it has always been very good.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Eric B, thank you for your review and comments regarding the hotel, staff and facilities. I do hope we will see you again when you are next in the area. regards, Andrew.

"Five star fantastic romantic weekend"

Holly_Day038, England 15/11/2015

Returning after several years and better than we remembered, we stayed in one of the cottages with a four poster bed and roll top bath in the bedroom.AMAZING! Loved it, room was immaculate, en-suite large shower exceptionally clean. Hotel was very clean and looked newly refurbished. Lady in reception was very friendly and helpful! Only down side was the wedding party that had spilled over into the bar area and whose children were RUNNING riot. Will definitely be returning ??

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Holly_Day038, thank you for lovely review and comments. I'm pleased we met your expectations during your stay and you recognised the hard work that has recently been carried out. As you enjoyed your room I think you will appreciate some of the rooms at our sister hotel, Aston Hall located just off J31 of the M1. We look forward to welcoming you again at either of our hotels. regards, Andrew.

"Good stopover, would go again"

464JudyLea464, Maldon, United Kingdom 14/11/2015

What I particularly liked about this place were the helpful staff, and the cared for appearance with plenty of fresh decoration. We asked for a quiet room which we thought might be difficult on a Friday, but heard not a peep all night as we were in the bedroom wing about 40 yards from the front door, and our room was thoughtfully placed at the far end. This despite the fact the ballroom in the main building was full of different groups enjoying a 'Strictly' murder mystery night. At breakfast an elderly lady at the next table was feeling unwell and the staff could not have been more considerate. The night before we tried to find a restaurant in town but the only one we fancied was full so came back to the hotel and were very pleasantly surprised at the flexible choice of menus and standard of food - sea bream and excellent chips were cosily enjoyed in the bar lounge, whilst breakfast was in the modern airy orangery for a change of ambience. Apart from the bedroom wing corridor all seemed freshly decorated, including the main building, and our room was freshly and simply furnished with certain elegant touches. If one had to be picky, the lock to the bedroom wing was difficult to use and easily stuck, and the corridor needed redecorating, and our shower drain needed a clear out to cope with the amount of water from the shower, which I reported as how else are they going to find out? Fortunately we didn't need the room tv as reception was poor, and wifi was good and free.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear 464JudyLea464, thank you for taking the time to complete a review and for your comments regarding the staff, accommodation and food. We are in the process of replacing the lock on the accommodation and maintenance have cleared the blockage in the drain, thank you for bringing this to my attention. I have checked the TV in the room and have been unable to find a fault. However, I did notice that on several channels that do not transmit 24hrs such as BBC3 a "NO SIGNAL" message is displayed, this is not because the TV has poor reception but again thank you for pointing this out. regards, Andrew.

"over rated"

SteveGrimes56, North Wales, Pennsylvania 03/11/2015

I stayed here as my normal hotel was full, bad move. considering this is a BW plus, i have to say I have stayed in far better BW standards, and in this area too. The room i was given ( considering i am top tier rewards member) was not as good as I would expect. There was no hotel info pack n the room, indicating restaurant times and menus. local places to visit etc. Yet they managed to put a glossy xmas 2015 menu and price guide on the desk!!! There was no main room light in proximity to the bed…it was the opposite side of the room!! The bathroom was cold provided with just a small towel heater. There was no tray in the shower to put your gel. razor etc on. The wifi may be free but tended to lag quite a bit. My membership complimentary news paper was not to be delivered to the room but a selection to be made available in reception. The bar staff were slow and far from courteous ( standing there in full view the bar maid went to took someone else's order before mine!! and at one point i was the only one there until the 2nd arrival ….. and he apologised when I pointed this out to the barmaid, she didnt bat an eyelid!!!). I had to sign for everything I had and not open a tab Do you think I would consider staying here again?

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear SteveGrimes56, thank you for your review and feedback. I have checked your reservation and the room you stayed in. Room 22 is due for an upgrade and while the room is clean and tidy I recognise that some of your points such as the room light switch, shower tray etc are valid. Due to the fact the hotel was busy we were unable to upgrade you to one of our newly refurbished room. Wifi at the hotel is BT fibre and most of our guests are happy with the connection and speed, however when the hotel is full we can not guarantee lag free use. Applications such as facetime, streaming meadia etc can be affected at certain times. When a guest decides to pay for extras such as food and drink a signature is required, this procedure is common place in most hotels and helps resolves any disputes at checkout. The alternative choice is to to pay cash for extras. Please be assured I have looked into all your points and I do apologise that we did not meet your expectations on this occasion. Should you wish to stay with us again please contact me directly and I will ensure that you receive a newly refurbished executive at a discounted rate, I am 100% certain we would me your expectations. regards, Andrew.

"Business Short stay"

L T, coventry, United Kingdom 02/11/2015

I recommend this hotel for business people with specific dietary requirements and who need a comfortable base while away from home since the Wifi up grade the room signal is much improved and therefore a joy to use Women travelling alone can feel safe here

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear LT, thank you for your review and your recommendation. We are continually looking for ways to improve the guest experience and I'm pleased you noticed the wifi upgrade is now much better. I hope you will continue to use us when you are in the area. regards, Andrew.

"A delight"

Pani P, London, United Kingdom 29/10/2015

Stayed here recently and the place is beautiful with stunning grounds. The breakfast staff especially were wonderful , Glynn was lovely and really made us feel at home and i will recommend to all my staff and friends on the basis of how she really went above and beyond, not just for us , but for everyone, she is a credit to the Best Western group Bravo ...

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Pani P, Thank you for your review and kind words regarding the hotel and staff I will make sure you comments are passed on. I hope to see you return in the very near future. regards, Andrew.

"Good value for a 1 night stay"

ashmorayw, Edinburgh 28/10/2015

We were a bit dubious when we saw that this is a "wedding" hotel with all the noise that goes along with that. After confirming with the hotel there were no weddings on we went ahead and booked. Our room was large and the bed was very comfortable. The bedroom and bathroom were spotless and there was good wifi reception in the room. They also have a good TV in the room. We didn't have breakfast so can't comment on that. We ate dinner in the bar and the food was fine.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Ashmorayw, Thank you for your review regarding your recent stay with us. I'm pleased you recognised the recent investment that has taken place with the bedrooms, wi-fi and other areas. I do hope to see you again in the near future. regards, Andrew.

"Be precise in what you book"

User 26/10/2015

We booked a double ground floor room as my wife is disabled - we had an email confirming this. When we arrived we found we were booked into an upstairs room, fortunately Jessica swapped room for us to a ground floor room but this is where I made a mistake by not being clear what was required. The room had a bath not a shower which wasn't possible for my wife to use. We should have tried to change again but as we'd unpacked we stayed where we were. The hotel was very good and all the staff were very friendly and helpful.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and positive comments regarding the staff and the hotel. I apologise there was some confusion with your room, I have checked the booking details and have been unable to locate any information regarding your request for a disabled room. I'm pleased we were able to move you to a ground floor room. I do hope we will see you again in the near future, I would kindly ask that you ask reservations specifically regarding any special requirements. regards, Andrew.

"A great stay"

Peter W, London, United Kingdom 25/10/2015

I had the pleasure of staying here for 5 nights whilst I was in Retford for a business course. Every member of staff I came into contact with was very friendly and helpful. My room was cleaned to a high standard everyday. I only had breakfast as I was out all day but the food was always well cooked and the staff always made you feel welcome. Highly recommend this hotel and hope to stay here again.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Peter, thank you so much for your review and comments regarding the staff. I'm pleased we met your expectations and hope to see you back very soon. regards, Andrew.

"£105 For 1 night"

Robert B, Gloucester, United Kingdom 20/10/2015

Not great check in staff off hand, room was in 'outer' building central heating iffy on/off extra heater provided in room but was broken. Personalised card left by cleaner asking for any points etc, no point filling it in dust in every corner cobwebs spiders behind tower heater if you looked hard enough you could of made a list but seeing as this was all missed thought any comments made may of been overlooked as well. Stayed in better Premier Inns £105 was a joke for a cold unloved room same lady on desk for check out rude simple as that wont stay again. On another note we as a family did hire the Orangery a few years ago for 50 + guests and the service provided was excellent along with buffet provided.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Robert B, Thank you for you review and comments. I'm sorry if you feel the receptionist was "off hand", if you could be more specific that would be very helpful. All of the bedrooms at the hotel are in buildings adjacent to the main building and we do advertise this fact. I understand from reception that you stayed in room 40 which is one of our newly refurbished rooms, I just don't see how you can describe these as unloved. We have had some excellent feedback from our guests and returning guests are requesting these rooms, pictures are available for everyone to see. Our housekeeping team are on the whole excellent and the standard of cleaning is second to none, yes occasionally items can get missed but we did not received any feedback from you during your stay? Our rates are subject to demand as you would expect, when the hotel is full a rate of £105 is common for this area. However, our rates can also start from £65.00 and we also offer "advanced purchase" rates which reduce this further. I would be happy to discuss this with you and you can direct email me at regards, Andrew.

"What a cracker !!"

Alastair C, Prestwick, United Kingdom 20/10/2015

This is one of the best of the groups hotels i have stayed in and i have travelled the length and breadth of the UK in the past 12 months both on business and pleasure. The staff were fantastic and apart from some lethargic waitress service it was fantastic and strongly recommended.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Alastair, thank you for your great review and comments and as a seasoned traveller mean a lot. It would be helpful if you could give me more information regarding the waitress service, breakfast, lunch? If you could email me directly at We look forward to seeing you again in the near future. regards, Andrew.

"Another super stay at this friendly hotel."

Wanda B, Abergele, United Kingdom 19/10/2015

I have just enjoyed a three night stay at this lovely hotel. Great room, great food, friendly efficient staff who just couldn't do enough to help make your stay enjoyable. I will definitely stay here again.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Wanda B, Thank you so much for your review. I'm pleased you enjoyed all aspects of your stay and we look forward to seeing you again in the near future. regards, Andrew.


YorkshireDorothy, Yorkshire 18/10/2015

Tried to find a fault with this hotel. Spotless, good food and staff. Only a weekend stay but wished I had been there much longer. Wonderful setting for a wedding both inside and outside, Will make it longer next time.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear YorkshireDorothy, thank you for your review and nice comments. I'm pleased we met your expectations during your recent stay and we look forward to welcoming you again in the very near future. regards, Andrew.


User 18/10/2015

Amazing staff and service, they were able to accommodate our party of 12 after a terrible experience at Fred's . We were sat down altogether as a group within 10 mins of phoning and explaining our situation. They could not do enough. The food was fantastic too.

West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Lou W, Thank you for your review and comments regarding the staff and food. I'm pleased we were able to accommodate you all at short notice and we would love to see you again very soon. regards, Andrew.

"Annual stay to attend antique Fairs"

Heather M, Castlerock, United Kingdom 11/10/2015

Lovely situation and very comfortable spacious bedrooms. Always a warm welcome from all staff. This year the food was exceptionally good congratulations to the chef. Nice to see that it still has a Gideon bible in the bedroom this was much appreciated as so many hotels are bowing to "political pressure" Thank you once again. Looking forward to next October D.V.

"Andrew Dent "

Andrew D, Bishop Auckland, United Kingdom 06/10/2015

Stayed here from June through to October. The welcome and professional service from Alice Easom was exceptional. The hotel and staff were excellent and highly recommended. Food was good. Rooms were pleasant and comfortable.

"A stand out choice in its location"

Lescor_12, Witney 06/10/2015

The choice of hotel was driven by the need to find a comfortable hotel with a good restaurant and good motorway connection for an overnight stay roughly half way from Oxfordshire to the North Moors of Yorkshire, in an area of which I knew very little. Retford itself looked rather tired but this hotel met the criteria exactly surrounded by its own pleasant grounds. The restaurant, service and food were good, the bedroom, in the annexe, and bed were both large and comfortable and the ensuite clean. Lighting was dimmer than ideal but had we been staying a second night or more an extra standard light and table light would have resolved this. We unfortunately suffered noise in the night for a period from a very loud domestic from neighbours, in the corridor and the carpark but this eventually settled down and you would have to be very unlucky to meet such a situation on another visit. We would be happy to stay again when we next make the same trip.

"Nice hotel"

paul a, London, United Kingdom 28/09/2015

I stayed here and it was a good stay with no issues. My room was one of the cottages at the side of the hotel and was well presented and clean. I had a goodnights sleep and would stay here again. The staff are helpful and polite.

"Last minute stay"

Michael G, Stranraer, United Kingdom 28/09/2015

A1 road closure resulted in unexpected overnight stay in Retford. Locals recommended Best Western. Good choice. Staff particulalry helpful and friendly. Breakfast very good. Excellent location. Hotel grounds and overall setting attractive. We would consider a longer stay.

"Nice place!"

DonnaJ7, Sleaford, United Kingdom 27/09/2015

Lovely room, bed very comfortable, shower pressure awesome! Bar prices a little steep but I kind of expected that. Full English breakfast was really good and not in the slightest bit greasy. Loads of parking and friendly staff. 5 minutes walk from the centre of Retford. I'd definitely stay again!

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.