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SureStay Plus Hotel by Best Western Reno Airport, Reno

1981 Terminal Way, 89502-5215, Reno, United States - See on a map
SureStay Plus Hotel by Best Western Reno Airport - Welcome to the SureStay Plus by Best Western Reno Airport The SureStay Plus Hotel by Best Western Reno Airport is ideally located in the center of Reno. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Come enjoy our warm family atmosphere of SureStay Plus Hotel Reno Airport. You will immediately sense its special intimate atmosphere that makes you feel like being in your own home. We are a full-service hotel with 265 interior corridor rooms. We have dog friendly rooms available on request. Stop and grab your favorite coffee at our espresso bar or sit down and enjoy a meal in restaurant or a drink in our lounge. We offer a 24-hour business center and free secure Wi-Fi. Our airport shuttle is complimentary and long-term parking is available. You can have peace of mind with our 24-hour security and cameras. We are just a short jaunt from scenic Lake Tahoe, Carson City, Nevada’s proud state capital, and the historic Virginia City. Our hotel is minutes from downtown Reno, the Reno Riverwalk, Nevada Discovery Museum, Nevada Museum of Art, University of Nevada Reno, and the National Automobile Museum. Host your next meeting or event in our 4400 square foot conference center. Looking for an outdoor venue for your wedding? Our courtyard is a scenic backdrop. Sit and relax in our beautiful park- like courtyard or take a refreshing swim in our outdoor pool. We look forward to providing you with an exceptional experience. Payments and Fees: Major credit card accepted as the only form of payment for hotel reservations. A deposit of $150 is held for incidentals and/or damage. It can take up to five business days for your bank to release pending charge. NO CASH ACCEPTED for hotel rooms.

SureStay Plus

Hotel by Best Western Reno Airport

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 217 guest reviews
NOTE ISSUED
Excellent
81
Very Good
64
Average
38
Poor
12
Terrible
22
REFER TO NOTICE
Business Business
44
Couples Couples
46
Family Family
47
Friends getaway Friends getaway
13
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Run down; hallway carpeting smells"

2
TravelTea, San Jose, CA 30/08/2020

Don't believe the high marks this hotel gets. It's very old (decor, furniture, beds, bedding, everything) and in dire need of a remodel. At the very least a thorough steam clean of carpets/floors. The hallway is dark and dingy and the carpets smell. It's difficult to get a good night's sleep in this type of environment.

"Good Stay"

4
Lari B, Chino Hills, California 24/08/2020

Admittedly, when I first drove in was hesitant to go in and ask about a room as outside building could use an upgrade. Property inside is clean and well maintained. Even though property is right by airport, did not hear planes at all and there was a shuttle if needed. There is a very nice courtyard area that looked like it would be relaxing to sit outside in. Pool area looked nice. Property has an elevator. Coupon was given for 15% off on breakfast at restaurant inside hotel (not open for dinner). Was surprised only 2 small pillows on a king bed but guess it makes things easier. If you like to have extra blankets at night request when checking in as bedding is lightweight. COVID protocol seemed to be followed.

"Beautiful trees & courtyard. Delightful."

5
KayseeSanFrancisco, San Francisco 16/08/2020

Beautiful, green shaded peaceful inner courtyard with pool & mature trees. Very convenient for highway access, & room was quieter than we expected. Room smelled fresh & was not doused with air freshenera. Windows could be opened in our room. Ours looked out into the trees where a mom & pop falcon ( I kid thee not) were raising a young'en. What a treat. Will definitely stay here again.

"Over night in Reno"

4
User 09/08/2020

Convenient location, clean and pet friendly. Dogs more than welcome as they supply a dog bed and treats. Room basic, tho clean and tidy. Should ask for extra pillows (2 provided on a King bed). We didn't... Our fault and affected our sleep. Very nice ambiance overall.

"Marvelous Reno/Lake Tahoe Trip"

5
Dolores G, Fresno, United States 08/08/2020

One of the most marvelous places to visit in Northern California is Lake Tahoe/Reno. Thanks to BestWestern, our family trip was a wonderful experience. I highly recommend it to anyone who wants to love nature.

"Conveniently Across from Airport"

4
the8js, Salt Lake City, Utah 29/07/2020

We were pleasantly surprised at not hearing any airplanes. It was quiet & appeared clean. Disappointed in the restaurant inside hotel, being that they closed before we got there & didn't open until after we needed to be at the airport in the morning. We had to scramble to find our meals, since we had planned on eating there. For our king sized bed, there were only 2 small pillows. VERY long hallways to walk to get to our room. That's not anything to ruin my review, just be prepared for a trek! It was very convenient to return our rental car & catch our flight.

"Nice Hotel"

4
travelinmomFlorida, Titusville, Florida 16/07/2020

We stayed here at the beginning of our trip and the end. The first night was ok We had the presidential suite Beautiful room. Still trying to figure out why you charge $150 incidental fee for a non fancy hotel. The 2nd stay was a little rough. 1/2 the lights in the room did not work and the outside door by our room was no working Heard people in the next room the whole night Cant rate any of the amenities as it was just a place to crash for travel You are right there at the airport Would stay here again Will be more prepared for the incidentals

"Perfectly dog friendly"

5
User 09/07/2020

I was traveling for knee replacement surgery with my husband and our two goldens. Very clean and enjoyable.....except surgery. The room phone didn't work but everything else was so nice. Glad we found this hotel.

"SHAME ON YOU Best Western,,, this hotel should be named WORST WESTERN!!"

1
Goldie L, West Hollywood, California 25/06/2020

I was charged $237.43 for my $87.43 confirmed stay at this WORST WESTERN!! The young man at the front desk said the "deposit was JUST IN CASE YOU BREAK ANYTHING in the room during your stay." That is the most ridiculous thing I have ever heard! The staff at the hotel have to endure endless anger and ridicule from patrons of the hotel, because of this practice. SHAME ON YOU BEST WESTERN!! I have been a loyal Best Western customer for over 20 years and have NEVER had this sort of thing happen. I still have not been refunded the "deposit" to my credit card. OH, and to make things worse, there was literally a sign on the AC saying, "Please do not put A/C under 70 Degrees, it will freeze unit below 70 degrees." (the room felt like 80 degrees and we had to bring in a FAN!!!! TERRIBLE TERRIBLE WORST WESTERN!!!!

"More bang for your buck!"

5
bigdaddyd42, Ridgefield, Washington 21/06/2020

I chose this hotel because of it's location to the airport, my flight arrived in the evening and I didn't need to pick up my rental car till the next morning from the airport so I didn't wanna be too far away. I was able to walk from the airport to the hotel literally across the street, in the morning they shuttled me back to the airport to pick up my rental car. Great experience big rooms nice décor very pleasantly surprised for a price you can't beat!

"Nice place"

4
penahill, Hollister, California 21/06/2020

We stayed there for one night. It is located near the airport. The hotel is a little dated but has been maintained well. This hotel is pet friendly for a small additional fee. The room was nice but the beds were very hard. Also the water in the shower went hot and cold when other rooms were showering at the same time. They have a beautiful courtyard that is well shaded. They have benches and chairs to sit and relax. This is a nice place to stay when in Reno.

"Extremely unprofessional and rude"

1
AHenry88, Coos Bay, Oregon 02/06/2020

This review is regarding my experience at this hotel on 05/31/2020 that was booked through Hotels.com. My husband and I had arrived to the hotel around 3:20pm to check in after traveling over 8 hours from our home on the Oregon coast. When I was called up to the front to be helped, I told the lady my name, (dark brown hair, possibly the manager) and she could not find me in the system. I let her know that it could possibly be under my husbands name as well and she was not able to find that either. She asked me if I had a confirmation number and I let her know it was on my phone in the car and I would run out to grab it and I would be right back. About 30 seconds later, I walked back in with my phone. I went up to the check in desk to witness the lady with the brown hair and another employee with blonde hair (she looked like she was clocking out) going through photos on her phone right in front of me talking about another guest who had “let her dog crap in the room” and how “she definitely was not getting her deposit back of $150.00”. While they were talking about this and blatantly ignoring me, I heard the blonde make sounds as if she was vomiting and say “what the hell is wrong with people? That is so gross!”. I was in complete shock from what I was witnessing and could not believe that she violating confidentiality laws and talking badly about other guests in front of customers. When the brunette finally got off her phone, she looked at me and held her hand out without saying anything as if she wanted me to put my phone in her hand. I did so and she started going through the email that i had received though Hotels.com that had the confirmation number. She let me know again that she could not find my info in the system and said it would take her 20 minutes to try and find it. I looked at her and asked if she could please speed up the process because I have a dog in the car who is overheating. The brunette then looked at me and very rudely said “you have a pet? That room that you booked is not a pet friendly room”. She then asked for my number so she could give me a call. Exhausted and frustrated at that point, my husband and I decided to drive to a nearby outlet mall to pass the time by. We did not hear anything back and decided to call Hotels.com and request a refund so we could stay somewhere else. Finally, an hour and a half later, the brunette called to let us know she found our information. She had stopped helping me at 3:31pm and I did not get a call back until 4:57pm. My husband and I were so unhappy and frustrated that we had to go through the process of trying to find another pet friendly hotel and drive an additional 35 minutes to Carson City. I work for a very successful Financial Institution in Oregon and understand the value of good customer service. I am a very understanding person in regards to accidents or errors. Dealing with her was absolutely the most unprofessional, inconvenient and un-accommodating experience I have ever encountered. Not once did I hear her apologize or try to rectify the situation in any way. My husband and I have always enjoyed staying at Best Western locations because they are well known for their high levels of customer service and clean facilities. I do not believe that this is a Best Western issue, but more of a management and employee issue at the location. Unfortunately, it was a bad enough experience that my husband and I may never stay in another Best Western location ever again. **I have emailed photos to customer service showing proof that I did indeed have a room reserved through Hotels.com.**

"Hidden Jem in reno"

4
Explore46896234677, Tracy, California 23/05/2020

This hotel has a very large courtyard and pool area very peaceful lots of sitting areas. Nice rooms, staff is cool. Tv service provider sucks. Channels kept going out. Should discount for no breakfast if still being charged for it. But overall great hotel.

"Rooms are Not Cleaned"

1
Cecelia M, Winlock, Washington 29/03/2020

Rooms are not cleaned. My dog found a chewed bone left by another pet and was chewing on it. I found additional garbage under the bed. Pet area was full of dog poop. People smoking marijuana. Go elsewhere if you can. I do not recommend this place.

"Hotel Made Good on their Cancellation Policy"

5
User 27/03/2020

Best Western Reno Airport's manager reached out to me after I had to cancel my upcoming reservation. She graciously honored the cancellation policy during this challenging time of C-19 turmoil. Thank you.

"Great deal, for the price!"

4
User 21/03/2020

Room was clean. Restaraunt on site, that could stay open an hour or more but overall perfectly fine for the traveler. Staff was extremely nice and professional. I stay here on occasion due to the quality for the price and due to the proximity to the airport (right across the street).

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"Won't honor their policy"

1
User 18/03/2020

This hotel would not honor it's cancellation policy in a time of hardship due to the C-19 virus. Even though I called to cancel, because the website would not allow me to cancel, they stated I was too late. It was past the cancellation time because I was on hold for almost 45 minutes. Will not stay here again and won't recommend it for my company travel.

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
If you give me your name I will cancel your reservation and give you a full refund with no problem. Thank you, Trisha Crawford Administrative Assistant

"Meh"

3
User 14/03/2020

It was okay a place to lay your head nothing much else. I wish we had chosen something else. Was poor planning not to have anything even to offer for breakfast. Room was dark and tile slick. Need to have grips on it

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We do have a full size restaurant, and are not required by Best Western to serve free breakfast due to it. We do appreciate the feedback.

"The SureStay Plus is a great hotel."

5
User 13/03/2020

The SureStay Plus is a phenomenal hotel to stay at. The price is great, the time are clean and well maintained, and the service staff is polite and attentive. I travel constantly for work and this has been one of my favorite hotels to stay at.

"Will continue to use Reno's Airport BW"

5
Shar M, Reno, Nevada 08/03/2020

Angelica at the front desk was phenomenal. Her genuine smile and knowledge were greatly appreciated by me as I had worked all day and then had a two-hour drive into Reno's evening rush-hour traffic. My requests were all met.

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Shar. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"Very nice stay at Reno airport"

5
GinkoBoston, Boston, Massachusetts 02/03/2020

Very nice room and restaurant. Pleasant staff. Reasonable room Rate. Very close to airport so easy access to catch flights. Looks pretty with outside eating area in nicer weather. Ample parking. Recommend for airport hotel.

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us GinkoBoston. We are so glad you enjoyed yourself while with us. Thank you for the kinds words, it is appreciated. We do also appreciate the feedback.

"Overall very comfortable"

4
User 17/02/2020

Great location next to airport and you can walk from the small Reno airport to the hotel. I would stay here again even though the location is the near freeway but I brought my ear puddy and used them the first night but the second night I didn't use them and I slept fine without my ear plugs so the noise isn't bad. The parking is good with easy access to your room. The restaurant has real good food and serves breakfast, Lunch and dinner never really needed to go anywhere else for food it was so good. Comfortable king size bed, big Tv and refrigerator and coffee maker in my room. Definitely would stay here again

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. Your kind words mean alot. We appreciate the feedback.

"Nothing but issues"

2
352MichaelL352, Sacramento, California 15/02/2020

This is my second time here. First time was ok. This time. Room A/C heat did not work. Besides they tell you not to set belowe 70??? WTF. I for one like the room a little cooler then 70. So they gave me another room. A/C -Heat worked ok..but noisy. Then go to take a shower and the water backs up past my ankels..Not good. Call the front desk and the guy shows up to fix the T.V. Nothing wrong with T.V. Ask if he can unclog the tub. Nope he has to submit it to matinenance and they do not show up until Monday. And it's Friday night. So need less to say IT'S CHECKOUT TIME. Went and found another place to stay. Asked company to never book me again here. Oh and the bed killed my back. Beds need to be replaced.

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Michael. I am so sorry about the maintenance man telling you they do not come back till Monday. Our beds have been replaced. Some people like them some do not like them. I am so sorry for your experience.

"most underrated hotel in Reno...."

5
User 11/02/2020

Don't get ripped off by a sleazy casino hotel; this place has it all. Great staff, nice rooms, nice restaurant, and two minutes from the airport. Since it was so close to RNO, I held off on a car rental for one day which saved me money! ...and if you want to gamble at those more expensive hotels, they're all close!

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Michael. We are so pleased with your kind comments. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"One night stand"

3
Ian M, Australian Capital Territory, Australia 06/02/2020

The room is well appointed and spacious for the price. Checkin was very easy. Tried to use the guest laundry which needed quarters. Front desk didn't have any and the wasn't anything nearby where you could get them, so no washing. The bar was busy and understaffed but the server was really good. Drink prices were very reasonable. Went to the restaurant at about 7.00pm and left at 7.20pm when no one came near me and went back to the bar to eat. Overall there are some positives but some of the service needs to improve (full points to the bar staff)

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Ian. We really appreciate the comments on our service. I have turned it over to our restaurant manager. Thank you.

"Don't bother"

1
User 05/02/2020

Price alone does not justify staying here. Ever. Have stayed here before and it has gone downhill. Rooms, service, and management need upgraded. Check in was a joke, the front desk person had just disappeared and no one else had a clue what was going on. BW should take the franchise away from the owner.

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. I am not sure what downhill means. I do apologize for any inconvenience this may have caused. We do appreciate the feedback.

"Very nice hotel"

4
shayleanmwyatt, Susanville, California 31/01/2020

The hotel is clean and staff is friendly. Rooms are a lot noisier than you would think. Although not much staff can do about that. But overall this is a very nice hotel. I left earlier than the breakfast but got a 15 percent coupon for the restaurant. Hotel was very put together and lots of vending machines.

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Shay. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"Great for the cost"

4
carolyns479, Central City, Kentucky 30/01/2020

Older facility. A little tired looking as far as the hallways and rooms. Clean except for the elevators. Slamming doors made sleeping a little difficult but that came from other guests letting the doors slam when entering or exiting their rooms. .

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Carolyn. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"No Showboating at this comfortable hotel"

5
uwhistlepigu, Waimea, Hawaii 26/01/2020

We stayed two nights in Reno. The first night was at a big casino hotel. A lot of things made time spent here uncomfortable but I'm sure if a visitor is interested in gambling with life and fortune then it would be a good fit. Not for me. I was interested in learning about Reno and its people. Reno is the second largest Nevada city and it is in a stunning mountain locale. Helpful Best Western Sure Stay staff allowed me to experience authentic hospitality. The room was fairly new and very comfortable (no vinyl bed covering or smoky smells like first night.) Tired of driving, we enjoyed dinner and discount in the facility diner. We brought our dog and the room was equipped with a new pet bed/treats/poop bag. A comfortable recliner and considerate room lighting made for a great Reno-experience. Reno is truly a fantastic town to visit despite some obvious de/at tractions.

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. Your review is kind and we appreciate it. We do appreciate the feedback.

"Just fine"

3
Lori L, Quincy, California 23/01/2020

The hotel is just fine. The restaurant does not open early enough for breakfast before a morning flight. The check in person was short to the point of rudeness. There are a lot of doors and elevators which helps because is is a huge building. It isn't the same as I remember. Did they add on a tower?

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Lori. No we did not add on a tower. I am so sorry about the restaurant not opening early enough for you. We strive to make every guest feel at home while with us. We do appreciate the feedback.

"We just used the parking service which turned out to be a dud."

1
User 18/01/2020

We decided to use Surestay's airport parking service, since the last time we did it was quite a bit cheaper than using cabs or Ubers from our house. The first time it was $7.88 per day. The shuttle dropped us at the airport, no problem. Coming home, we called for the shuttle only to be told it was in the shop. I had to run across many lanes of traffic in the cold to get the car. This second time, the price was now $9 per day. We got there at about 7:30 am for a 9:05 flight and were told the shuttle only runs from 4-7 am and 4-7 pm. We drove across, dropped our luggage, and I drove back and again walked across the many lanes of traffic to the airport. Coming home, we got our luggage and called for the shuttle at 4:20 pm. Right in their time slot, right? They only come once an hour so we waited 40 minutes. Apparently they tell people who are there outside their shuttle hours to take a cab, which completely defeats the purpose of parking there. Apparently this is a fairly new policy and they have narrowed the hours several times in the past few months.

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for parking with us. We have changed our policy, just recently only one time in the three years I have been here. I do apologize for any inconvenience this has caused you. We do appreciate the feedback.

"Best Western Reno Airport"

5
V7112IXjamess, Bowling Green, Kentucky 16/01/2020

We had to come to Reno to pick up something that we ordered. We were there just overnight and find this Best Western very convenient because we brought our large dog with us. They even have snacks for her and a nice bed.

Trisha C, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"Fantastic Stay, Caring Staff..."

5
nevadaskf, Bakersfield, California 06/01/2020

Front Desk Employees Sierra and Nick went above and beyond our expectations! The Bar, Restaurant, and Barista Bar was a great addition. The afore mentioned comments, and being right off the freeway, with ease of travelling to casinos and restaurants makes this place the ‘comeback' lodging choice for all of us.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. Thank you for the kind comments regarding our employees. I will pass it on to them. We really do appreciate the feedback.

"Sure Stay"

4
Eddie C, Paso Robles, United States 16/12/2019

Good hotel, friendly staff.. Just be prepared to pay a $150.00 deposit. The hotel rates were reasonable, but the deposit is outrageous. The rooms were clean, they don't offer a free breakfast, but they have a nice restaurant inside where you can get food.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Eddie. We do not offer free breakfast due to Best Western does not require us to do so because we have a full size restaurant. I do apologize for the deposit. We are glad you enjoyed yourself while with us. We do appreciate the feedback.

"Excellent service and hospitality"

5
stevengarcia727, Ridgecrest, California 15/12/2019

This is a very nice, non gaming, hotel that is conveniently located near the interstate and airport. The hotel staff is friendly and accommodating. Overall, our stay was excellent. I'll be staying at this hotel during my next visit to the Reno area.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Steven. We thank you for the kind words regarding our property, and are really glad you enjoyed yourself while with us. We do appreciate the feedback.

"Convenient to downtown Reno"

3
Kathy D, San Jose, California 05/12/2019

Room and hotel were clean, staff was polite. Beds are very firm so we had trouble sleeping. We asked if there was mattress topper available since we prefer softer mattress. Unfortunately, they don't offer that option

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Kathy. I do apologize about the beds. They are new. Some people like them some do not. We do appreciate the feedback.

"Shuttle Service to Airport and Parking at Hotedl"

1
User 23/11/2019

Very poor public relations and answer to calls for pick up back to hotel parking.. Marjorie is very challenged. Can't seem to be polite on Telephone or one-on-one at desk. Poor, poor, poor, got hung up on several times.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. I am so sorry for your experience with the hotel. I have passed it along to the General Manager. We do appreciate the feedback.

"Very noisy hotel."

2
User 16/11/2019

The rooms are nice and clean and everything worked well. Bed is comfortable. However the walls a paper thin, you can hear neighbor room conversations, discussions in the hall, doors slamming, planes taking off and people above you walking. I think amusement parks would be quieter. Nice hotel but if you don't sleep it's not money well spent. Trip next day was dangerous with no sleep. Stay if you have good earplugs!

TrishaC316, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Dayne. I am so sorry you felt the walls were paper thin. We do not get this response to often. But I am sorry you had to hear all of that. We do appreciate the feedback.

"Convenient handicap access"

5
Linda T, Reno, Nevada 10/11/2019

Whereas we are not using a wheeled chair, we find handicap access rooms to be much more comfortable with bars in the bathroom (very important!) and taller toilets so much better for compromised mobility. Since we are rarely up and presentable in time when breakfast is served, we appreciate the cost savings when it is not included in the cost of the room. It is available at a reasonable cost if you want.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so glad you enjoyed yourself while with us. We are glad that you felt safe. We do appreciate the feedback.

"Old but useful"

4
David S, Medford 07/11/2019

Place is getting a little run down, but was comfortable. We only stayed a few hours before a flight out. It was as clean as it was going to get considering what they had to work with. I will stay again when the need arises.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"Close to airport"

5
mariec564, Reno, Nevada 03/11/2019

This hotel is walking distance to the Reno International airport. The hotel provides a free shuttle service to the airport and to nearby casinos. There is a restaurant for breakfast, lunch and dinner inside the hotel. It feels very safe and comfortable.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Marie. We are so glad you enjoyed yourself while staying with us. We do appreciate the feedback.

"convenient hotel to airport-needs lots of updating"

3
calsun99, Truckee, California 31/10/2019

we stayed there one night arriving too late to drive home 35 miles. Free convenient pickup at the airport and you can park your car there overnight after staying for $9 a day if you are traveling our of Reno Airport. The rooms were dated, the carpet had not been cleaned for quite awhile, but the rest of the room was tidy. The hotel surrounds a courtyard and a pool. If you want quiet ask for an interior room. the rooms on the west back up to the freeway and the easy back up to a road and the airport-less noisy, but the interior rooms which face the courtyard and quieter.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. I am so sorry for your experience here. We strive to make every guest feel at home while with us. We do appreciate the feedback.

"Great ending to a trip."

5
User 30/10/2019

I had never been to Nevada before, but needed to go to a funeral. I had concern since I needed to leave on a very early flight and wasn't sure about getting to the airport. SureStay looked good online, so I booked. It was better than could be expected. Location was perfect, staff was welcoming and helpful, the hotel layout was also welcoming, safe, clean and overall great. They almost seemed eager to have the free shuttle head to the airport at 4:00 AM. It was a perfect night and a wonderful sunset was an added bonus.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so glad you enjoyed yourself while with us. Thank you so much for the kind words regarding our staff. We do appreciate the Feedback.

"ARBA Convention 2019"

4
Yarnsomuch, Tivoli, New York 29/10/2019

ARBA convention in Reno was a new experience. It was the first time in ARBA history that it was held here. Sure Stay hotel was convenient to the convention center and was pet friendly. The ACBA picked it for their hotel.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Yarnsomuch. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"great hotel"

5
Robbiejacobsen, boston 27/10/2019

located at the airport. clean rooms and very pleasant front desk. checkin was a breeze very nice restaurant and bar on the property. There is a great breakfast with a lot choices for hot and cold items.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"Front Desk and Airport Shuttle response time lacking!"

1
User 26/10/2019

After being on hold for 10 minutes, being told I'm the next in line, the phone starts ringing and ringing and ringing, then bumps me back to second in line. My son was finally able to get a hold of someone to send the shuttle. That was 10 minutes ago. Still no shuttle. They are literally across the street from the hotel and this shuttle does is take people to and from the hotel to the airport. They used to be more reliable and timely. Do yourself a favor and park for FREE at the Grand Sierra and take their shuttle. Last time I park and/or stay there. 30 min later (counting phone waiting time too) still no shuttle. Paid a taxi to takes us the 5 minutes across the street. They may be close but definitely not convenient! Worst service ever!!!

"Totally Great Experience"

5
Sunshine59273303246, Vancouver, Washington 24/10/2019

Big open lobby with lots of social areas and seating. Nice courtyard. Near airport but sound was not an issue. Really good customer service. Rooms are a bit dated but not too much so. Very comfortable beds and pillows. Exceeded my expectations.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"Short Reno visit"

3
phils834, Spring Creek, Nevada 17/10/2019

We arrived later in the evening. Guy at the desk was very nice and informative. Hotel room was large. Bed was comfortable. Pretty quiet for being right next to the airport. They give 15% off coupons for the restaurant in the building. Room could have been repainted, there were several spots where it had been patched.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so glad you enjoyed yourself while with us. We appreciate the feedback.

"Free airport shuttle 24-hours /day"

4
User 15/10/2019

This is the only non-smoking hotel/motel I found in Reno/Sparks that provides a free airport shuttle 24-hours/day. Good (average) prices. Comfy rooms and beds. Usually clean. Fair service. Restaurant choices are lacking.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Samantha. We are so glad you enjoyed yourself. We do appreciate it.

"Great location"

5
Denise K, Henderson, United States 15/10/2019

Needed an overnight stay in Reno and didn't want to stay at a hotel/casino since they stink of smoke and i don't gamble. This location was a great location to the freeway and restaurants. Room was clean and staff very nice. Will stay again when going through town

"horrible shuttle service"

1
User 15/10/2019

picked up bags and called the hotel to pick us up was told he would be there in 10 minutes over the next 45 minutes made several more phone calls "he is on his way" never showed up finally we pulled over another shuttle from another hotel ( best western in sparks) he took pity on us and took us to our car. gave him a very nice tip will never stay at the best western sure stay again our frequent business now goes to the best western in sparks

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. I am so sorry about the shuttle service. We strive to make every guest feel at home while with us. We neglected to do so with you. We do appreciate the feedback. And I will look into this.

"GREAT PLACE!!"

5
Linda H, Bailey, Colorado 11/10/2019

I lucked out when a hotel across the road was full and their clerk directed me over to this property. I was very pleased. It's the first place in 2 weeks that had the restaurant and lounge onsite and this just happened to be a night that I was looking forward to having a couple of cocktails before bed so it was a one stop shop for me. I wish I could have found similar properties over the last 2 weeks. The lobby was very welcoming, the grounds were lovely with a courtyard to sit and relax in. The front desk clerk was great. The price was awesome. I just happened to be passing through Reno for the one night and I did not want to stay n a Casino so I feel very fortunate to have found this place. Like I said, I wish I could've found something like this in other cities I've been staying in during my 2 week vacation up and down the west coast. If I had to say anything negative I would suggest upgrading the beds, but they weren't by any means bad, I just prefer a different quality. No free breakfast but they gave us a 15% coupon and the AWESOME ROOM RATE more than made up for a free breakfast. I HIGHLY RECOMMEND this Best Western in particular

"Not great if traveling with your dog"

2
User 06/10/2019

Rude staff terrible if traveling with a pet. Pet friendly rooms have sliding glass doors but no screen door. If you want fresh air your dog is not safely contained in the room. Front desk staff not helpful. A/C in room can not be turned below 70.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. I am so sorry you did not like the pet rooms. We do find some people really enjoy having the easy access. Some do not. I am sorry for that. We do appreciate the feedback.

"Good economical hotel, though long walk to Convention Center!"

5
Jeffrey F, Morro Bay, United States 05/10/2019

Hotel was quiet (though this might not apply if in a room facing the freeway) and staff friendly. The only drawback is that I missed the usual free breakfast. Also, it was a bit longer walk to the convention center than I expected. Pedestrians are definitely an afterthought in Reno-be careful if walking, especially at intersections where I was nearly run over by a red light runner! The best route to the Convention Center is via Harvard Street by Costco. There also is frequent bus service.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Jeffrey. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"Airport Convenience!!!"

4
Wldranger, Nelsonville, Ohio 26/09/2019

This Sure Stay Plus is VERY convenient to the Reno Airport. Easy in, easy out. Morning shuttle to the airline check-in counter. Nice clean, modern facility. Friendly staff, convenient restaurant. Would definitely stay here again.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so glad you enjoyed yourself. We do appreciate the feedback.

"SureStay Reno. Good service and friendly staff."

4
Journey547506, Oakley, California 17/09/2019

Good value at breakfast. Staff is friendly and great service. Food staff a bit slow due to understaffing, but not staff's fault. Waiters were friendly but moving to serve others. Front desk was very helpful and shuttle service to/from casino was great. Rooms are average and some repairs were needed in our room on noisy fans, but everything functional.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so glad you enjoyed yourself while with us. I have turned the room you were in to maintenance to take a look at the a/c unit. We do appreciate the feedback.

"tahoe wedding"

4
heatherplus5, n/a 16/09/2019

We chose surestay because the price was good for a hotel near the airport. (You can literally walk across the street to the hotel) They have a free shuttle. The courtyard is a beautiful place to relax. The hotel is Clean but dated and the coffee not so good. The bed was comfortable and we enjoyed our stay. Breakfast is not included but they give you a 15% off coupon for the restaurant in the lobby. If you need a place by the airport this is the hotel for you. The staff we dealt with were all friendly and helpful.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Heather. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.

"1 night stay ok"

2
Cindi R, Newark, United States 08/09/2019

90+ degrees over Labor Day weekend and they closed their pool! Checked with surrounding hotels - pools open. Manager very unprofessional. Took out indoor hot tub and moved gym into area. Where gym was put a laundry room. Coffee cart broken.

TrishaC316, Owner at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Cindi. We close our pool the same time every year due to Burning Man. Our pool is too small to handle the playa dust. And we care about our guests. I am so sorry for any inconvenience this may have caused but it will be closed the same time next year as well. As far as our coffee cart goes it was broken had to be repaired, these things are unexpected but do happen. I am so sorry for that. We do appreciate the feedback.

"Fair at best"

3
garlo25, Boise, Idaho 03/09/2019

First time staying at Sure Stay. I made my reservation though internet. First the site said free breakfast but at the front desk they said we do not recognize what is said through the internet site. Our room was on the ground floor. We could here every foot step above us. My side of the mattress felt like it had a hole to sleep in. The waitress at the restaurant was no where to be found for refills and to get our check. When we saw a employee he went and found her. When she came she was rude did not smile or apologize. We do not plan to stay there again.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. I am so sorry about your experience at our hotel. We were extremely busy this past weekend, which does not give any of my employees to be rude to any guests. We do not offer free breakfast due to we have a full size restaurant and are not required by Best Western to do so. I am sorry for that. On the website it says we offer free breakfast for a $10.00 rate for anything on the menu. Sorry for any inconvenience this may have caused you. We do appreciate the feedback.

"Best place for price"

4
c0mpassi0nheals, Grass Valley, California 03/09/2019

Rooms clean, bathtub and shower were good condition, had mini fridge and microwave in room, everything worked great! Quiet room and we stayed on Friday night! Loved the cocktail bar but they close early for a Friday night. Would be great idea if management had later weekend hours for bar. They had shut down pool during burning man as a precaution of overload of dust in pool gilter. This shows responsibility and that they care about their facilities. Great friendly helpful staff! Impressed.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so glad you enjoyed yourself. We do appreciate the feedback. And look forward to your return.

"Reno SureStay satisfies"

5
User 19/08/2019

Location is walking distance from Reno International Airport (RNO), there is also a shuttle Service to and from the airport . The in house Bar and Resturaunt is a good place to relax and is just a few steps from your room also a pool and a Courtyard to enjoy the peaceful outdoors. And best of all the prices are very reasonable.. My kind of place. .

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so pleased you enjoyed yourself while with us. We do appreciate the feedback.

"Great stay"

5
User 19/08/2019

First time staying at this hotel. The staff was welcoming and nice. The food in the adjacent restaurant was really good. After a long day, it was nice to relax. The outside area was quiet and well lite. I didn't every hear any planes or noise from my room. I would stay here again.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so glad you enjoyed yourself while with us. We strive to make every guest feel at home while with us. We appreciate the feedback.

"Old and in need of serious renovation"

2
User 17/08/2019

I have stayed in this hotel in the past when it was a regular Best Western property, and now the first time as a "Sure Stay". It seems to have gone downhill, especially the rooms. Everything looks like it was frozen in the '70s. In need of serious renovations. Bright spots: 1) across from airport, and free shuttle, 2) on-site lounge bartender was awesome, 3) the few video poker games in the lounge were good to me.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so sorry you did not enjoy yourself while with us. We appreciate the feedback.

"Across the Airport"

3
SGTravel10, Singapore, Singapore 17/08/2019

Stayed here for one night in July after a midnight flight from LAX to Reno. The hotel is located across the road from the airport and they provided a complimentary shuttle even in the dead of the night at 1am. The room was big with a strong cold aircon, warm blankets, a functional tv and hot shower - for a one night stay of less than 12 hours, this was excellent. Our room had a microwave, coffee pot and a fridge. The odd part was that the wash basin was outside in the room and not in the bath.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so glad you enjoyed yourself while with us. We appreciate the feedback.

"Vey nice hotel. W"

4
93lilliang, Spring, United States 12/08/2019

The hotel is nicely appointed, clean and well-maintained. We NEVER heard any airport noises even though the hotel is right nexgt to the airport. My only concern is there is no room service, the restaurant is understaffed, and there is no breakfast buffet as in other Best Westerns. Looking forward to staying there again.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so glad you enjoyed yourself. We do appreciate the feedback.

"Place to go!!"

5
fishbal2021, Reno, Nevada 08/08/2019

Great price and place Big change over the last month...much quicker front desk Very helpful workers Great location and nice to have large outdoor swimming pool Definitely will stay there another time!

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so glad you enjoyed yourself. We do appreciate the feedback.

"Used to be better, uncomfortable bed"

2
Awaygrrl, California 07/08/2019

We have stayed in this hotel numerous times over about the years. In the last few years, they have had some very good deals which tempted us into booking here again. However, it has steadily gone downhill. Last night, our king bed was on a high platform and together with the mattress was about 3 ft tall. That would have been okay but the mattress was like a rock (I'm usually okay with a firm mattress). The pillows were huge, puffy and also hard and stuffed in those tiny cases which makes them worse. Very uncomfortable. I thought about packing up and moving to another hotel. Then after a long travel day and getting in late, I woke up early with a very sore back (also unusual for me, I'm a reasonably good sleeper without back problems). It is quiet and convenient to the airport but isn't a comfortable bed where you can get a good night's sleep without a sore body the most important thing in a hotel? I think I'll pay more to get that at another hotel next time.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
I am so sorry you did not enjoy your recent stay with us. The mattresses are new, some people like them some do not. I am so sorry for that. I wish you would of bought this to our attention while you were with us. So we had the opportunity to make it right at the time you were here. We do appreciate you staying with us, and we do appreciate the feedback.

"Nothing works!"

1
User 03/08/2019

If you stay here, you might be on your own! The phone doesn't work to the rooms! The alarm clock doesn't work! There's was no internet ! Service to the airport was terrific! They deliver and pick up! The end

"Dog Friendly, Clean, Convenient Airport Hotel"

3
JM2007SJ, San Jose, California 02/08/2019

Due to a lot of travel delays between myself and my partner, we ended up booking one night here, since we weren't sure one of us was going to make it as we were coming in on separate flights from separate business trips late on a Friday night to spend the weekend in Truckee. I was nervous as I only did about 5 minutes research, but needed to make sure we weren't stuck, since I didn't have keys to the car that was parked at the airport waiting for us, and I had my dog with me, and I might end up there alone. I called the shuttle upon arrival and it was there within 4 minutes, a very nice driver picked me up and took me to the hotel with another guest. Checking in was very nice. The gentleman kind and gave me an upgraded room due to my dog, and was even concerned about safety, not stating my room number out loud in front of other guests when I asked. The hotel is big and shaped like the state of Nevada....so, as I took the Long walk to the room, I did notice that I was in the dog wing on the first floor and I could hear a bit of yapping and normal dog noises, I didn't mind at all. The hallway smelled a bit pooch-y, but they told me they are soon adding hard surface flooring to help with that issue. My room was huge, clean and perfect for one night. I even had a sliding glass door to let my dog go potty before we went to sleep. Mind you, this was gravel in a parking lot, so leash required! My partner did arrive late late that night, and the front desk handled it perfectly as they had his name and information to give him a key to the room. In the morning we got up, showered and headed to Truckee. My only complaint would be their TINY towels. These towels were so small we laughed when we were drying off. They were somewhere between a hand towel and a bath towel. If you need to be a stones throw from the Reno Airport, stay here. But it is bare bones, but clean. Don't expect more than a clean, safe stay and you'll be fine!

"Easy airport access"

4
User 31/07/2019

Hotel was very convenient to the Reno airport..Rooms were comfortable and very large. There is a restaurant and bar located in the hotel. The hotel has a free shuttle to and from the Reno airport which runs 24hours .

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Dotrrat. We are so glad you enjoyed yourself. We do appreciate the feedback.

"Throughly enjoyed our stay here!"

5
historyandmysteries, West Jordan, Utah 30/07/2019

We were getting pretty tired of trying to find nice accommodations at what we thought a reasonable price. We have usually stayed at Motel 6 motels, because of price more than anything. Our recent stay at one though was not great. The reviews I read for the ones in Reno left something to be desired. We checked the SureStay Plus Hotel out and read the reviews and decided it sounded pretty nice. We were not disappointed. The staff was professional and pretty friendly. The room was so nice, however because we booked with a third party service they messed up on our accommodations and booked a pet friendly room, when we booked a room for two with a king bed, and what we got was a room with two queen beds. That's not the room's fault of course, because the room was lovely and clean. The bedding was great with soft sheets. The bath and separate vanity area were clean and spacious, the vanity being appointed with a hair dryer I really loved the firm bolster pillows that provided extra comfort for watching tv. The tv volume was pretty low though and we couldn't find where we could turn close captioning on, which would have made our tv viewing experience a lot nicer. We did bring our tablets and the room is very conveniently fitted with USB port connections on a base on the night table in between the beds, to charge tablets and/or phones.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so very much for staying with us. We are so glad you enjoyed your stay with us. We do appreciate the feedback.

"Family trip"

4
User 26/07/2019

Clean, friendly staff, nice courtyard and pool area. Quick, efficient free airport shuttle service. Onsite restaurant was good. Would stay here again. Rooms are a bit dated, but they were clean and beds were comfortable.

"Clean, comfortable, easy and convenient!!!"

5
Tangii C, Las Vegas, Nevada 22/07/2019

The rooms are always clean and comfortable!!!! (and in working order!!!) I appreciate not having to walk through a big casino to get to my room, and being able to park in a close proximity to my room! The staff are always friendly and helpful. The location is very convenient and easy to get to. Easy to get back to freeway, etc. and the hotel is QUIET!!!! Have not had an issue with traffic noise, or guest noise!

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Tangii. We really do appreciate the fantastic review you just gave us. We hope to see you again. We really do appreciate the feedback.

"Great for travelers with pets"

4
Chele K, Dublin, California 14/07/2019

This is a surprising little oasis by the airport. Very dog friendly. No continental breakfast, unfortunately, but a nice restaurant on site. Dog friendly room had a dog bed & blanket which my little guy appreciated. There was no outside phone service, which was annoying. The Wi-Fi was very spotty. The carpeting in the room was awful, but otherwise the room was great, clean and comfortable. The grounds are lovely, as good as many resorts. No airport noise. All in all, recommended for humans and highly recommended for humans with dogs.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Chele. We are so glad you enjoyed yourself. We appreciate the feedback.

"Perfect"

4
User 11/07/2019

Directly across street from airport. Clean, pleasant staff, nice pool area, outside courtyard very nice. Great for family. Close to restaurants and stores. Restaurant on site. Never heard a plane. Bed very comfortable.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for your kind review. We are so glad you enjoyed yourself Lori. We really appreciate the feedback.

"Horrible location if you travel with a dog."

2
AndiL81, Eugene OR 10/07/2019

They charge you $20 dollars extra to have your dog then put you in a room backed up to the freeway. The back door has a flimsy rod in it, and the door doesn't shut right so you are sure to hear the roar of the traffic. Dogs are not allowed in the atrium which is the only nice area in the place. No complimentary coffee except the two week packs in your room, but you can buy a cup for 2 dollars.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
I do apologize for pets not being allowed in the Courtyard. But this area is a common area for all guests. And some guests are allergic to pets. We do have complimentary coffee at the Restaurant every day from 4am to 6am till the restaurant opens. I really take responsibility for your unhappiness. Please accept my apology.

"Airport hotel???"

5
User 09/07/2019

It is very hard to believe that this was an airport hotel. In the 3 night we stayed, I never heard an airplane. Very nice room, plenty of parking and a friendly, efficient staff made this stay awesome.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
We are so glad you enjoyed your stay with us. Thank you so much for the compliments on our staff. I will pass this along to all. We look forward to you staying with us again. We appreciate the feedback.

"Once is enough"

1
User 08/07/2019

We planned a family reunion here because it was close to the airport. That was the only plus of this hotel. Walls are so thin you can hear everything, the restuarant was so badly understaffed ot took over an hour to receive our food and out bathroom was falling apart

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
I am so sorry you did not enjoy your stay with us. I will personally work hard to fix the things you did not like. We appreciate the feedback.

"Elder abuse"

1
Paradise60634134617, Palm Desert, California 07/07/2019

Elderly, but given room farthest from elevator, no luggage carrier, so left luggage in rent a car. Breakfast microwaved and as hard as a rock, biscuits would have broken teeth. Had credit card but took $50 immediately and did not return for 5 days. Horrible hotel and worse staff.

TrishaC316, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We do take a $50.00 security deposit, that is refunded to you immediately. It could take 7 - 10 business days.

"Safe you money!"

1
User 05/07/2019

No in room phone, air would not stay on, smelled like smoke, sketchy area across from airport, wifi not secure...not going back. Nothing like typical Best Western hotels we have stayed at in the past.

"What a nice find."

4
Pete G, Avon, North Carolina, United States 05/07/2019

On the spur of the moment we needed a room with easy airport access. After my wife looked around she decided upon SureStay. I was quite pleasantly surprised. Recent room updates and an abundance of amenities led to a very relaxing stay. We'll be back.

"Clean & reasonable accommodations. Overall, friendly staff. Great parking & close to airport."

3
Sightsee66559058631, Anchorage, Alaska 02/07/2019

Close to airport & great, easy parking. Good food but service in restaurant very slow. Nice laundry facilities but no one to service them; no soap. Nice, clean rooms but very noisy air conditioning fan going night & day.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you for your review. We appreciate that you enjoyed our convenient location and our spacious parking. It also is good to hear that you enjoyed our restaurant. We are training new staff and do apologize that it took a little longer for service. We are also happy to hear that you were able to utilize our newly expanded Laundry facilities. If for any reason our soap dispensers should run out of product, the Front Desk always has extra product on hand. Our Housekeepers work extremely hard to keep our hotel spic and span, they will be happy to hear your compliments! Maintenance is in the process of installing new air conditioning units in the room-this is a work in progress. We do hope to have the opportunity to serve you again in the future:)

"Night over in Reno"

3
GUY T, Goldendale, Washington 01/07/2019

Found the hotel with very easy access off of I-580. Staff was very professional and courteous. Parking is an issue if there's an event going on. Had issues with water pressure on the 2nd of 3 floors and for the shower to maintain a constant temp, either cold or too hot! No free breakfast, even for rewards members, just a 15% discount.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Hi Guy, Thank you for the review. We are happy to hear that you enjoyed our location. Parking is usually not an issue as we have more than 500 complimentary parking spaces. I am sorry to hear that the water pressure was an issue. I will inform our Maintenance Department. I do hope that you experienced our new delicious menu items with your 15% of discount. We hope that you will return to stay with us in the future!

"Late flight arrival"

4
Sherpa43569729613, Metairie, Louisiana 01/07/2019

This hotel was clean and very quiet. Its location adjacent to the airport was perfect for our late arrival into Reno. The shuttle service allowed us to return to the airport the next morning, pick up a rental car, and start our vacation.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you for the review. We are happy that you enjoyed our clean, quiet hotel and that the location was a plus for you. Our 24 hour complimentary shuttle will be ready and waiting for your next vacation!

"Walking distance to airport"

5
Charles M, Orem, Utah 26/06/2019

I was going to a day event the next day in Squaw Valley bur arriving late and wanted to sleep near the airport. This was the mostest bestest solution. Perfect to walk to the car rental desk the next morning. Amazingly quiet too, despite being like a quarter mile to the runway.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Hi Charles, Thank you for the review. We are happy to hear that our convenient location to the Airport and Car Rental Agency worked out well for you. We hope that you will stay with us again in the future !

"Great service, great value"

5
E8681RHanneh, Flagstaff, Arizona 21/06/2019

We had an excellent one night stay. The convenience to the airport was the reason we choose this hotel. It was literally across the street and we walked back to the airport the next morning to pick up a rental car. The hotel was quiet and we never heard airport noise in our room. As many have written in reviews the hotel is a bit dated, but we found that to be part of its charm. Everything is kept up very well and worked fine, the room was comfortable and the staff was super! The courtyard and pool area was cool, quiet and very relaxing, great to have such a lovely outdoor space for relaxing. The restaurant was very convenient and had a standard American menu. I have several dietary restrictions which made the menu not work well for me, but the staff was super and made changes for me, much appreciated! I would definitely return to this hotel again if travel brings me back to Reno.

"Apathetic, Poor Service at SureStay Plus"

2
kirakira7241, Aomori, Japan 20/06/2019

Poor service in response to a basic maintenance call. I had to change rooms which was inconvenient since we had already settled in, but these things happen. It was the response of the front desk people that was really unhelpful. I was told there was no one in maintenance available, then the next day "oh there was someone there. They should have helped you." Then it was "Sure we'll send you a receipt right now." which I still have never received and I never heard from the manager despite leaving messages. My favorite, was when the red-haired desk person loudly clacked her nails on the desk and yelled across the lobby at my daughter "The pool's open now!" I guess mistaking us and our issue with someone who was concerned about the pool. And who wanted a town crier approach to information. The manager wasn't there the three times I asked for her. Matt, who drove us to the airport, was very pleasant. Isabel at the restaurant was also very professional. It is convenient to the airport. It is noisy and busy so if you want a truly quiet night's rest, you'd need earplugs. The red-haired front desk person was terrible and the rest of the front desk team were unhelpful at resolving issues. We liked our time in Reno, but we will steer clear of SureStay next time.

"Nice stay"

4
Dan L, San Francisco, California 18/06/2019

Enjoyed my stay at SureStay. Comfortable bed and room. Helpful staff. I liked the location and the fact that there were no resort fees nor smoky casinos to walk through. The price was right. only drawback is that pool was not open and I never found a workout room. lots of plugs for iphones, computers, etc. right by bed.

"Very pleasant"

5
Vicki C, United States 14/06/2019

Very nice room with interior access. Our only disappointment was that the pool was closed. We were really looking forward to using it in the heat. The grounds are nice and some tables with seating in the pool area. There is a large inside area with seating near the restaurant. I was very pleasantly surprised to find a lovely room in an attractive property for a reasonable cost. It will be my new go-to when staying in Reno.

"Comfortable stay"

4
User 12/06/2019

Comfortable room, good mattress. Everything clean and in good working order - the in-room fridge, microwave, and coffee maker. Convenient location with ample parking. Excellent breakfast at the hotel's Plaza Court restaurant.

"Nice updated room"

5
Voyage53999571678, Bishop, California 12/06/2019

My room was spotless & pleasant. The lobby & halls were less nice (as was the less updated room I'd stayed in in last October), but this room was freshly updated & perfect. Shuttle service was prompt, long term parking a bonus!

"Great value!"

5
User 12/06/2019

Great location literally across the street from Reno International Airport. Great value for price. Super quiet! Room was clean, and lobby was really pretty. There is a restaurant in the hotel we ate breakfast at that is pretty good. Check in/check out staff were very pleasant.

"Everything was perfect! "

5
TWRoyal, Midway, Utah 12/06/2019

We We're only here for 8hrs but we were shocked at how nice this best western is. The lobby was my first impression that this was a nice place. Hotel.com showed that this place was very highly rated. The room was comfortable and clean. The entire time here was very top class. For the price this place is very nice.

"Excellent Sure Stay Experience"

5
cindylill, Webster 06/06/2019

This dog friendly hotel is an excellent place to stay. The food is good, rooms are clean and comfortable, staff is knowledgable and friendly. They supply a doggie bed and treats. The pet friendly rooms have a door directly to the outside. Price is very reasonable. We are repeat customers.

"Overnight stay"

5
User 06/06/2019

We were very pleased with service and quality of room. This SureStay is directly across from the airport and was very convenient since we had a early morning flight. Would definitely stay here again if in this area.

"Easy and Quick"

4
User 03/06/2019

Close to the airport the shuttle takes just a few minutes and is on call whenever you need it. Didn't use any of the amenities like the pool or gym. It does have a full bar and restaurant. Also a pet friendly hotel with a small dog bed and blanket and a few treats.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for your review. We are happy to hear that you enjoyed your stay. We hope that you return in the future!

"Best Memorial Weekend"

5
User 31/05/2019

My family and I stayed at SureStay Plus during the Memorial Weekend Jam On It Basketball Tournament. We have been to Reno for the past 7 years and this years experience was the best. Over the years we have stayed at Atlantis, Marriott & GSR, but SureStay was by far the most comfortable and friendly. The lobby area is great for spending time with family, the room was clean and comfortable, the staff was always helpful and most importantly the location is great near the airport and the freeway. If you are planning your next trip to Reno and hate the smoke of other hotels and love saving money, you need to stay at SureStay. Thank you for a great experience for our family. -Mamo Rafiq (Yuba City, CA)

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, It makes us very happy to hear that you and your family had such a wonderful stay with us! We look forward to serving you again in the future:)

"Great place to stay in Reno"

5
Tourist499964, Portola, California, USA 30/05/2019

Mix up at check in was handled promptly and professionally, and to my satisfaction. If travelling with pets, call the facility a week or so before check-in to confirm. Room was clean and housekeeping staff does through job with daily make up. Restaurant on property. Easy access to freeway. Always stay there when in town.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued Guest, We appreciate the review. It is always nice to hear back from satisfied guests! We look forward to serving your again in the future.

"Second time staying here, plan to stay again"

5
User 27/05/2019

Second time staying here. Excellent guest service again. Front desk staff was friendly and helpful. Nice dinner at the restaurant inside the hotel. Great place to stay if you don't want to deal with the casino crowd, and not too far from city attractions. Highly recommend. Planning to stay here again next year.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for the review. We are happy to hear that you have stayed with us on more than one occasion and we hope there are many more in the future!

"Family get away"

5
User 27/05/2019

Great friendly staff. Rooms clean. Had a great time. Nice location. Highly recommend. We have stayed their many times, always great experience. Room service was fast and convenient. Kids walked around outside area very nice

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for your review. It is wonderful to hear that your entire family enjoyed their stay. We look forward to serving you again!

"Convenient hotel to airport"

5
khendersen1242, Carson City, Nevada 21/05/2019

this hotel we have used in past because of their parking availability for leaving car when we fly. that part of the trip is very organized, always available to take and pick up, and the drivers are very friendly and helpful in handling our luggage. We decided to stay this night for first time because of our very early departure next morning. It is very convenient and a driver is always available. The hotel lobby area is very clean and inviting. Tropical theme. Rooms are very clean and roomy. We will definitely use this hotel in future..

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thanks for the great review. We are happy to hear that you enjoyed your staying and we look forward to seeing your again!

"Great value and quiet"

5
not2fusssy, Sacramento, California 20/05/2019

a great place to stay if you're in town for something other than gambling, Quiet and clear. Excellent mattress for a great night's sleep. Convenient to the airport and the freeways. I don't think you could match the value (price vs. quality) any where in the area.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for the wonderful review! We appreciate you and we hope that you will join us again for a great night's sleep in the future:)

"Nice Stay"

4
User 19/05/2019

Arrived with a confirmation but the hotel was not aware. I booked using the best western site. Thanks to Aileen and Kathy for their correcting this issue in a prompt and professional manner. The pool was closed which would have been nice to know at booking. The property is very nice, the rooms were adequate and it is really a great place to stay if you want some relaxation without the 24/7 casino feel. I keep coming back and look forward to my next visit when the pool is open.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Hi Rick, It was a pleasure assisting you. The pool will be opening soon so get ready for a nice, refreshing swim! We look forward to seeing you again.

"Hidden Gem in Reno"

5
roadmap2, Harrison, Arkansas 16/05/2019

This hotel deserves 7 or 8 stars not just 5. From the time we checked in to time we left this place was an ideal place to stay. Customer service was top notch when we checked in as the front desk clerk made sure that there was a cart at the back door when pulled our vehicle to parking spot. There were very informative on other issues as well. Room was very comfortable and beds were just right. We had a room on the pool side and was very quite as no road noise was heard. No free breakfast here but restaurant on site with reasonable prices. If ever in the area again would stay here again.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, We really appreciate your wonderful review. It is good to hear that you were comfortable and that you enjoyed your stay from beginning to end! We do hope that you return to Reno and that when you do you stay with us again:)

"Sure Stay Hotel Reno NV Stay"

5
User 09/05/2019

This was the best hotel we stayed in during our 14 day tour of UT, NV and WY. It was ideally situate right next to the airport and was very reasonably priced. The staff were excellent and the breakfast was the best we had during our trip. Beautifully decorated and set out.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you very much for the wonderful review. We were honored to have you as our guests and we hope that you stay with us again when you are back in our neck of the woods:)

"Nice place to stay!"

5
compteacher99, Newport News, VA 08/05/2019

I have stayed here several times. I like that they are pet friendly. On this trip I didn't have my dog along but on previous trips they have treated us well. This was a week long visit and the rate was great for the king bed room and housekeeping kept it very nice. I will definitely stay here again!

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you for your review. It is good to hear that you you enjoy both the pet friendly rooms, as well as the non pet rooms. We are also happy to hear that you appreciate our rates. We feel that we should provide an excellent product for a fair price to our guests. I will pass on your compliments to our hard working Housekeeping staff:) We welcome you back anytime!

"Simply a Good Hotel Experience"

4
User 07/05/2019

I had to visit Reno for a sports event, not for entertainment. Since I was traveling with my teenage son, I wasn't looking for the casino experience. Since I don't like to waste money, I wasn't looking for a resort experience (or expense). This hotel was surprisingly good. Dated? Yes. Clean? Yes. The staff was very pleasant, recommending places to eat and giving us discounts for the on-site restaurant. The room was plenty spacious, had a nice size sink and counter and mini-fridge. The elevators were noticeably quick. Really. And even when one wasn't working, it was fixed right away. The only negative things I can say about this hotel was the noise from the air unit and the water. We were on the top floor (the 3rd), but when someone around us somewhere ran the sink or shower, it was a little noisy, especially when that person was up at 2 o'clock in the morning. And this is an older building without central air units which I usually prefer because they are quieter. That being said, for the price and all of the other accommodations here, I would definitely stay here again. As for the on-site restaurant, we had breakfast there one morning. It was a little pricey; I paid about $10 for each of us to have a meal. However, it was a good meal! I'd say on par with any other restaurant breakfast. Finally, this hotel is literally right across the street from the Reno-Tahoe Airport. You can't beat the convenience. And we did not notice airport noise being an issue at all.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you for your candid review. We are very happy that you had a good hotel experience and that you will be staying with us again. We look forward to serving you in the future:)

"Sure Stay Reno"

5
User 04/05/2019

SureStay Reno was very nice, close to airport rooms were clean bed was comfortable, much better than the casino hotels downtown. Worth the money, front desk very accommodating, there was a soccer tournament and she put me on the top floor away from the kids

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you for your kind review. We are happy to hear that you enjoyed our hospitality and we look forward to providing you with exceptional service again!

"Staff was Friendly - Everything else just OK"

3
ranger4441, Salem, Oregon 30/04/2019

Stayed here for a volleyball tournament last weekend. Hotel was fine. Restaurant was understaffed and the coffee counter in the morning was painfully slow. Even though the weather was beautiful the pool was closed and there were no chaises to even lay outside despite the lack of a pool. Beds and bedding were very comfortable. Some updates in areas but in other ways rooms are dated. Close to the airport but not within walking distance to any shopping or restaurants.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you for your review. We are happy to hear that you were comfortable while staying with us. We are currently training new staff to assist us with providing quicker, more efficient customer service for our valued guests, such as yourself. We do have a complimentary shuttle that provides transportation to and from a nearby resort casino that offers shopping and alternative dining to our Plaza Court restaurant. Our crystal clear, sparkling pool will open on May 31, 2019. We hope that you will return to enjoy a refreshing swim!

"Good but Could be better"

3
User 30/04/2019

Front counter asked us if we wanted to upgrade to the "newly remodeled tower' for only $25 more a night. We said sure. Stains on the carpet, rip in the duvet cover, and a smear on the window indicated that this was just another room. Oh and the bill, it was always more than $25 a night. Not much, but enough to say they got it wrong. When my egg wasn't cooked right, the waiter just walked away. Yes literally. I thought another egg would arrive, but the soupy mess was all I got. Needless to say his tip was minimal as his efforts were. The other restaurants were nice and the facilities were well kept. Easy access to the freeway was a bonus.

"Good Location and Value"

4
yosemitepictures, Incline Village, Nevada 29/04/2019

Had a nice stay here, friendly staff easy check in and out. Didn't eat at the restaurant. The room was spacious, clean and overlooked the courtyard so it was quiet. Close to everything and great freeway access.

"Pass on this property."

1
Jet38329467064, Fruitland, Idaho 27/04/2019

Very dirty property. Poor location near elevated freeway. Filthy doggie area. Bad mattress and filthy carpet in room. No water in pool. Generally poor condition. AC has no thermastat so you are either freezing or burning up.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, I am very sorry to hear that you did not enjoy staying with us. Please contact me directly at (775) 348-6370, so that we can discuss your stay.

"Great hotel next to airport"

4
Rob and Sherry M, Lake Linden, Michigan 27/04/2019

The hotel is very convenient for those arriving or departing from the airport with a very quick shuttle trip from the hotel to the check-in area. The hotel is reasonably priced, clean, quiet, and friendly staff.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guests, Thank you very much for the great review. We are happy to hear that you enjoyed your stay and we hope to see you again soon!

"I'm a regular"

4
User 17/04/2019

Clean, orderly, quiet hotel with good, safe parking. Nice people, but maybe a little understaffed. Older property undergoing a steady upgrade of rooms and systems. Covers basics well - good bed, shower, on site restaurant for breakfast and dinner. If you're looking for plush towels and mints on your pillowcase maybe note your place. Otherwise, very satisfactory place to stay for a short stay. I'm a regular.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for your review. We appreciate you as a regular! I wanted to let you know that the restaurant recently brought back a lunch menu which is served daily from 6:00 a.m. to 2:00 p.m. Also, our pool will be opening on May 31st.

"Clean Hotel with Awesome Staff!"

3
Mobile57237505371, Las Vegas, Nevada 15/04/2019

Being Spring Break, prices were way overinflated. With that being said, the area is across from the Airport, very clean, very friendly and helpful staff. Equipment is worn, so don't expect Carton Ritz quality. What you will get are nice clean sheets and beds, Clean bathrooms, and easy access to freeways. You will definitely get the best value for your dollars and get a great nights rest!!

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, We appreciate your review! We are happy to hear that you were comfortable and we look forward to having you as our guest in the future.

"Affordable and close to airport"

3
B2493DYkathyl, Concord, New Hampshire 14/04/2019

Practically across the street from the Reno airport, I walked here after returning my rental car. It's a quiet hotel except when there are noisy guests in the hall ways. Free shuttle service to and from the airport only takes 5 minutes. There is a very odd sink in the room that juts out in the pathway to the bathroom (beware at night). Also they need to get better blankets on the bed; it's almost like there is no blanket at all on the bed. There is a spare in the closet area. the room has a fridge, microwave and coffee maker and there is a restaurant on site.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you for your detailed review! In addition to the amenities mentioned, our outdoor pool will be opening on May 31, 2019. Additional blankets are always available at the Front Desk. We hope that you stay with us again soon!

"ive never been to this property, BUt these reviewers are lame...GOOD or BAD"

3
User 13/04/2019

whats up with the pictures? are there televisions? is the pool area nice? this is a list of garbage, but I am confident its probably a nice property. seriously. someone should upgrade this and make it look like a spot where people want to go to.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Hi there, We appreciate your questions and will look into updating our information and posting newer pictures. In the meantime, you will be able to see all of our amenities and much more on the following website: https://www.bestwestern.com. Look for SureStay Plus in Reno, NV You may always contact us directly by calling (775) 348-6370. We hope that you will stay with us as a guest in the near future!

"In town for great grandsons 4th birthday party"

5
William K, SPRING CREEK 13/04/2019

Came into Reno for some shopping at Costco birthday party weather was great for the birthday party hotel stay was good staff friendly and helpful stayed in dog room it was nice and clean, thank you SureStay

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear William, Thank your for your review. It was a pleasure having you here and we hope that you will stay with us again in the near future!

"Mix"

2
Noe12, New York City, New York 05/04/2019

Conveniently located across from the airport, that hotel has a friendly staff. Our room was quiet and clean, BUT it was in need of major bathtub faucet repairno compensation neither apology were offered. This problem, which did not seem unknown to the maintenance staff, was a huge inpediment to our breakfast and travel plans as we were getting ready to catch a flight, and NO compensation neither apology were offered!

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, It is good to hear that you enjoyed the convenience of our location to the Airport, that our staff was friendly and that your room was quiet and clean. I am concerned in regards to the bathtub faucet incident. Please call me directly at (775) 348-6370 so that we can discuss this in further detail. Sincerely, The Front Desk Manager

"Clean hotel with a good resturant."

5
Joe E, Chandler, United States 03/04/2019

We've stayed at this hotel a number of times and it has always been clean and well kept. The price is good compared to other hotels in the area and since it is next to the airport, it's location is perfect. It has a bar and restaurant and the food at the restaurant is way better than most hotels in this price range. It has it all, good clean rooms with good beds, a great location, a good restaurant and is part of the Best Western chain.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you Joe, We really appreciate your great review! We love to hear from our regular guests and look forward to accommodating you in the future :)

"Short getaway"

5
User 02/04/2019

Traveling with dog on our way home limited our options to pet friendly accommodations so we chose this location based on this. To our surprise the staff was exceptional and made our stay enjoyable. The hotel was very clean but the room was set aside only for those traveling with pets which was the quality we expected. The restaurant and bar were very good. Would definitely recommend based on perfect location next to the airport and the very accommodating, friendly staff

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you so much for the wonderful review! We appreciate you and hope that you return soon:)

"Terrible Breakfast Attitude"

1
J7039GVjamesb, Amherst, New Hampshire 26/03/2019

I could not have breakfast at Surestay in Reno. I waited at least 10 minutes to be seated for breakfast with nobody at the counter.  There were people waiting to pay before me. I went to the front desk and asked if anyone was working the breakfast area. The front desk person made a call. I went back to the breakfast counter. About 12 minutes had gone by. People still waiting to pay. Waitress came out telling two tables “I'm the only one here.” I asked if I could sit and she said “no I had to wait 5 minutes to be seated.” People were still waiting to pay. I went back to the front desk to complain. No results. People still waiting to pay. I wouldn't mind the wait. But the attitude of the waitress was disturbing. Not friendly at all. Not understanding. Just a bad attitude. In addition there was no manager on staff to address this issue. I suggest some training and more staff coverage. Adding to my frustration is the fact that when I tried to send this email to the general manage the domain name for ‪surestayrno.com‬ couldn't be found. Rooms were clean and quiet. Internet access was ok. Easy access to the airport.

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear Valued Guest, I am very sorry that you did not have a good breakfast experience with us. I want to assure you that this is not the type of experience we want our guests to have and we have taken measures to prevent this from happening in the future. Please contact me directly so that we might have a private conversation in regards to your experience.

"Bad timing"

3
NorthStar63533689813, Oakdale, California 25/03/2019

We could of left , check-in clerk told us the next morning the water would be shut off at 8am. It was late we already waited a bit long to get to check in. Night before we had to fill the bathtub with water and fill the tank by filling a waste bucket with the water.

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you for your review. I apologize for the inconveniences incurred during your stay. The scheduled water shut off was for necessary upgrades to our water heaters to ensure the comforts for all of our guests who enjoyed taking luxurious hot baths or long, relaxing showers. I hope that you will return soon so that you can enjoy these upgrades!

"HUGE dog beds"

4
katier942, Bozeman, Montana 21/03/2019

This hotel was affordable, clean, and provided complimentary dog beds! We really enjoyed our stay here. The only reason I'm giving 4 stars and not 5 is the lack of a continental breakfast. They do have a restaurant though (and the breakfast is relatively cheap)

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for your review. We are happy to hear that you and your dog were comfortable. We hope to have you staying again soon!

"Comfortable and quiet"

4
Julie R, Kelseyville, California 19/03/2019

Even though it is located directly across from the airport, you don't hear the planes at all. They are in the process of remodeling, so some rooms now have new mattresses. Microwave and Refrigerator in the room. Only downside is no breakfast or voucher for their restaurant. Cheaper to go somewhere else for breakfast or buy something at the store you can cook than pay $10 for a voucher. From the menu, voucher wouldn't cover cost of breakfast. I will definitely stay here again.

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Hi Julie, Thank you for taking the time to post a review. I wanted to let you know that we do offer Breakfast vouchers for $10.00 a person. This covers a choice of any of our delicious entrees and a beverage. It is a real money saver! These vouchers are available for purchase at the Front Desk. I hope that you will stay with us again soon!

"great value in reno"

5
doug b, Walnut Creek, California 18/03/2019

large quiet comfortable rooms. not much in the way of amenities (the fitness center is in the laundry room!!). but if you basically want a large comfortable quiet room (good beds, quiet and efficient heating-cooling, good sound insulation), you can't do better than this place

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Hi Doug, Thank you for your review! It is good to hear that you were comfortable in your guest room. I want to clarify that although you have to walk through our spacious guest laundry facility to get to our newly remodeled fitness center, they are in fact two separate rooms. We are continually making improvements to our property. We hope you come back soon to enjoy the luscious courtyard and our sparkling pool that will be opening on Memorial Day!

"Can't do the basics"

1
Ijt13, Blacksburg, Virginia 16/03/2019

Stayed here due to a late flight into Reno, big mistake. Besides the usual cheap hotel things, dirty elevators, shoddy furniture, bad lighting in the rooms, etc. They can't do even the most basic of hotel functions. The shower in my room didn't work so I had to check out after a day of flying and sleeping on their bedding (which if they can't do the basics I can imagine how dirty those sheets truly were) having to wash off the best I could in a sink with a washcloth. Ridiculous. Of course I tried to call down, and the phone didn't work either. Surprise, surprise. Awful experience

"Needs some updates and better food service"

3
Safari23729111558, Henderson, Nevada 04/03/2019

We experienced some amazing staff members and some horrible ones. Rooms were clean, lighting was horrible but something in the air there made us sick. Not sure what it was but a few of us were miserable while saying there.

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, I am glad to hear that you experienced some amazing staff members and I am glad that you appreciated the hard work that our Housekeeping staff performs on a daily basis. We are in progress of updating our guest rooms. We have installed new mattresses and A/C units. The furnishings are up and coming, which is something we are looking forward to! Our air quality and filtration system is up to standard so I am mystified as to what was in the air that made you feel uncomfortable. I am more than happy to discuss this in further detail with you. I would also like to discuss with you personally about the staff that were not hospitable. Please contact the hotel directly and ask for the Front Desk Manager. Sincerely, The Front Desk Manager

"Super convenient, clean, comfortable"

5
mountainlove33, Truckee, California 28/02/2019

Stayed overnight to catch an early flight out of Reno airport - could not have been more convenient, easy and pleasant. Very quiet except for the 80 MPH howling wind outside but that certainly was not the hotel's fault - LOL!

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Dear valued guest, Thank you for the review! We are happy to hear that you felt our location was convenient, easy, and pleasant. We hope to see you again soon:)

"Front Desk Manager"

3
Wander52655118892, Austin, Texas 25/02/2019

Front desk manager got rude with me over her employees doing the paperwork incorrectly. I stayed here 20 days between 1/7/19 to 3/1/19 had several Reservations and extended reservations with no problem and done it the exact same way every time. This last time it took me 2.5 hours to extend a reservation. I reported her to Best Western, she calls my room to apologize and tells me she wasn't rude that I took it the wrong way because I was tired...... This is why I will not be extending my stay here.

SureStayPlusRNO, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for speaking with me in regards to this matter. I appreciated the opportunity to immediately rectify this situation and I am happy that you decided to extend your stay:)

"Nicer than we expected!"

5
User 25/02/2019

Immaculate room with a nice setup for computer, fast internet. The restaurant features an incredible chef -- best clam chowder I've had in months, chewy chunks of clams and just the right amount of bacon. Exquisite entrees - beautiful presentation and delicious, fresh fish!

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for the wonderful review! Our restaurant hours have expanded recently. We now offer both breakfast and lunch delicacies from 6 a.m. to 2 p.m. Dinner hours are 5 p.m. to 9 p.m. We hope these new hours entice your to join us again soon:)

"Best kept secret"

5
User 25/02/2019

We usually startat a pricey casino, but why bother? This hotel is just as good! Perfect location. You're a 5 minute car (or uber) ride to any casino or UNR. Plus the whole atmosphere of this hotel is so inviting.

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thanks your form the positive feedback. We also provide a complimentary shuttle not only to the nearby Airport, but also to and from a nearby casino.

"Gets the job done"

3
VegasNick26, Las Vegas, Nevada 20/02/2019

Stayed here 2 nights over a football weekend in October. If you're looking for something over the top & closer to the main attractions in Reno, this isn't the place. If you are looking for a place to rest your head for 8 or so hours, this place will do just fine. Staff was friendly & the location was convenient... for someone not looking to go to downtown Reno.

SureStayPlusRNO, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for the review. We are happy that you had a comfortable stay. I wanted to let you know that we have a complimentary shuttle that will take you to and from the downtown Grand Sierra Resort if you are looking for more entertainment options. We hope to see you again in the near future!

"I was very disappointed"

2
Samantha T, BOISE 20/02/2019

There was an extremely cold draft coming in around the window. I had to turn the heat up higher than normal and put the spare blanket on my bed to be comfortable. The room/hotel info binder lists room service, but when you call they tell you they don't offer that. The girl that checked me in was awesome. The girl that checked me out was adequate. The mattress was nice and firm. Te decor was fine considering I was in a pet room. They had a cute dog bed and dog treats in the room for dog babies. I had a cat, but she seemed content in the room. Nice to find a hotel that accepts pets. Overall this hotel has everything going for it and I was disappointed it was not better. With the Best Western name, I expect more.

"A nice experience during snow and road closures, brings comfort. People make the most important impression and the Ren"

5
Inspire18495589153, Fullerton, California 18/02/2019

We wish to commend both Jackie and Jennifer for helping us ‘de-stress' during this winter's very heavy snow fall, and delays due to highway closures. Often times it may be difficult to remember names after somewhat short interactions. Not not!! Jackie and Jennifer will be names long remembered.

"Airport Location"

4
User 12/02/2019

The rooms are a little dated, but the friendly staff and good restaurant make this the place to stay when flying out of Reno. Although there is 24 hour shuttle service the airport is only a block away so walking there is not out of the question.

"Close and convenient"

5
Scott M, Portland, United States 09/02/2019

This location is so close to the airport you could practically walk to it, though if you don't have a car, take the shuttle. The staff here was very accomodating and extended my stay due to weather related issues. They also upgraded my room with out me asking for an upgrade. The hotel is nice and the rooms and beds are comfortable.

"What a welcome!"

5
User 30/01/2019

Hotel was clean and inviting with a restaurant and lounge. Room was comfortable with a recliner and comfortable desk and chair. Care was apparent in the cleanliness of the room and the "Bed and Biscuit" service provided for my Dog was appreciated. In both check in and check out I felt like the staff really cared about my experience and were happy we chose to stay there. Highly recommend as a traveling dog owner.This place was such a sweet surprise after an abomidable experience at another hotel 2 weeks earlier. Although it's located nearly under a freeway and next door to the airport, you would never know it from your room. It was very quiet and easy to get a good nights sleep.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so glad you enjoyed your stay with us. We appreciate the feedback.

"Phenomenal front desk staff"

5
User 22/01/2019

We were moving cross country with our 3 dogs and had been on the road for quite a while. The front desk staff made our stay pleasant for us as well as our dogs. You have a glass door to take your animals in and out, it made things easy for us. They have a big pet pillow with snacks. It's also a great place for the humans

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We are so very glad you enjoyed your stay with us, as well as your furry family. We hope to see you again. We appreciate your feedback.

"Great place to stay in Reno...."

5
Cormanaz, Mesa, AZ 16/01/2019

All the GOOD reviews of the hotel are spot on. the staff, the room, and grounds are really nice. The only thing I can complain about is the hot water in the shower. it went hot/cold/hot/cold. for 3 mornings, I didn't really have a hot shower. Granted the hotel isn't a big resort, but, I think the hot water system could use some help. Other then that, I would stay at this hotel again.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Cormanaz. We are so glad you enjoyed yourself. We appreciate the feedback, and look forward to you staying with us again.

"Good Choice for a Decent, Clean Room at a value price."

4
Dan R, June Lake, California 14/01/2019

Located adjacent to both the Reno Airport and the 580 Freeway, this hotel offers convenience and affordability. No Casino (I actually prefer not having to walk through a gaming area to access my room), however there is a restaurant, lounge and caffe bar. The rooms surround a pleasant inner courtyard. Unlike most of the hotels in town there is no "resort fee." Refrigerator, Microwave, good Internet service and free regular television channels are included. The staff is friendly and provides good service. My only other comment is that when I booked the room online, there was a choice between a regular room and a "pet friendly" room: when I arrived to check in I was informed that although I had booked the "pet friendly" room and was quoted a price online, I was required to pay an additional charge for the privilege of having the pet in the hotel, which was not shown nor listed as policy on the website.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Dan. We appreciate the feedback.

"Great location for flying out the next morning"

4
User 14/01/2019

We like to stay here when we have an early flight. It's less than a mile to the airport, and parking is cheaper than airport parking. $9 a night vs. $12 a night. Comfortable beds, clean rooms and friendly staff.

"Needing Rest"

4
Safari64943700694, Hailey, Idaho 10/01/2019

Pet friendly and very friendly and helpful staff. Quick check in and very accomidating for our puppy. The sliding doors to the outside made it easy for us to take our puppy out for fresh air. The dog treats, bags, and bed were a nice touch.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay with us. We appreciate the feedback.

"Convenient location, friendly service, good place to stay"

4
TravellerFromSanJose, San Jose, California 31/12/2018

We stayed at the Best Western in Reno for a trip to the snow, with our dog. Check in was very efficient and the rooms were nice. They were not the newest, but clean (especially considering it was a pet room), and the beds were comfortable. There was a grass area right outside of our room for the dogs to do their business. We ended up staying only one night, since our dog did not want to sleep (first time in a hotel), and I had to walk her every hour so we should not bark and wake up other guests. Please note that breakfast is not included in the rate. Not a big deal, there is a restaurant in the hotel, and there are plenty of place within a few minutes. Also, there is a Costco nearby, with a gas station, if you need it.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are so glad you enjoyed your stay. We really appreciate the feedback.

"Good place to stay"

4
User 25/12/2018

Sufficient space, clean room: not very spacious but enough for two persons, not that nice-looking but decent and clean. Facilities are complete: microwave+refrigerator+heating+hairdryer. Unfortunately breakfast wasn't included by your room charge, but their restaurant does offer very delicious food.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Ruchen. We are so glad you enjoyed your stay with us. We strive to make every guest feel at home while with us. We appreciate the feedback.

"Important to get room facing the courtyard"

4
CAisMyTrueHome, New York 09/12/2018

This hotel was a surprise to me -- in that my room was quieter and nicer than I expected for the price and location. At first I was put into a room that faced the street. It was super noisy, even with the window shut, and the room itself, while clean, was outdated. I asked for a room facing inward, toward the courtyard. It was like a different place. Recently renovated, very quiet. The courtyard has lovely plantings so my view was gardens. I'd stay again, if I can be assured of a courtyard-facing room.

TrishaC316, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. We will make sure to get you in a courtyard room next time you stay with us. We appreciate the feedback.

"Very convenient"

4
User 14/11/2018

Our flight got in late in the evening and we need a close place to stay. Hotel was directly across from the terminal, literally a 5 min van ride. Even with the proximity to the airport our stay was not disturbed with plane noise. The property is older but the room was nicely updated. The bed was very comfortable and the room was very clean. Would definitely book again!

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We really appreciate the kind words about the room. We strive to make every guest feel at home while with us. We hope to see you again. We appreciate the feedback.

"Super close to airport"

3
Dawn647, Tonawanda, New York 02/11/2018

After a week in Lake Tahoe, we had a 6am flight back home. We did not want to drive through the hills at 3am so we booked a room here for a very low rate. We arrived around 4pm and had an easy and quick check in. The room was very basic but had everything we needed. As soon as we stepped in the room we heard the the smoke alarm beeping like the battery needed to be changed. Five minutes after a call to the front desk the issue was resolved. We had a hard time figuring out the shower (you had to pull on it VERY hard) we had decent water pressure albeit a small dark space. There is a lovely courtyard to sit and relax, but Reno seems to have a large number of smokers so it is kind of difficult to enjoy if you are not a smoker. The parking is free and you are directly across the street from the airport so it make this the perfect place to stay if you have an early flight out.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate the feedback.

"The WIFI still is poor"

3
User 02/11/2018

I've been here for the past 3 weeks this time and both weeks the WIFI has stopped working, Each time I'm told you will do something about it. I like getting Best Western points but you need to provide some minimum items, The wait time in your restaurant for breakfast is so long I've choose other options.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate the feedback.

"Nice place!"

5
404bettyf, Los Lunas, NM 30/10/2018

The location for this hotel was outstanding -- just across the street from the airport. The staff was courteous and helpful, both in checking in and out. The entire hotel was nice and clean, hot water was plentiful, the high-off-the-floor king bed was really comfortable, there was plenty of space in the room, sink area was separate from toilet-shower area (a real plus!), and there was easy access from the parking lot to the room. My husband tells me he kept waking up that night because of the cooling fan and refrigerator kicking off and on during the night. I, on the other hand slept like a baby!! It was really a very quiet hotel. Although there was not a free breakfast, there is a restaurant within the hotel space. The food was good and not over-the-top expensive. All in all, a very nice stay. I recommend it.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate the feedback and kind words.

"Just passing through"

3
like2Ctheworld, California 26/10/2018

Right across from the airport makes it very convenient for those needing to fly or rent a car. However, it is not as good as other Best Western Plus Hotels we have stayed in in the past. We only stayed one night. There is a restaurant on site. We did not gamble.

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate the feedback.

"Run..dont walk to ensure you stay @ Sure Stay..."

5
User 21/10/2018

Wow!..Once, twice, three times I was potentially stranded yet in every unrelated instance, 3 different Sure Stay associates took epic care of me. Monique, Yenmy, & Carlos are just some of the many reasons to patronize this specific Best Western. My luck at nearby gaming did not rationalize a return to my first to this Vegas alternative, I hope to visit again Asap thanks exclusively to Sure Stay Reno).

TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for your kind words regarding our employees. We strive to make every guest feel at home while with us. We appreciate the feedback.

"Freeway/Airport close"

5
zeustraveler2016, Redding, California 20/10/2018

Centrally located. No “Resort” fees. Excellent wi-fi. Right next to Highway 580. Had third floor room (top floor). Room was very quiet. Only three miles to Interstate 80. Pet friendly establishment. Definitely will stay again.

TrishaC316, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate the feedback.

"Airport location is best attribute"

3
kabulbuck, Columbus, Ohio 19/10/2018

It is located next to the airport and has an on-call shuttle. Ask for a second-floor unit as the floor creaks. Our tub drain was almost completely blocked and the TV was stuck on the Philips screen. For a quick rest before catching an early morning flight, it is an acceptable choice.

TrishaC316, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate the feedback.

"Perfect weekend! "

5
User 01/10/2018

Great service at this hotel. Even though it was a busy weekend for the entire city, full of people and motorcycles, this hotel was clean and the staff was very friendly. Thank you SureStay for playing a huge role in my perfect weekend!

TrishaC316, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so very much for the kind words. We really appreciate the feedback.

"Great all around place."

5
Flyrod777, Lancaster, California 20/09/2018

Very friendly helpful staff. Got the room we asked for. Cafe was simple but clean, fast and friendly. Jackie at the front desk was the best. Very professional and a good example for other employees to follow.

"Night before flying out "

5
User 15/09/2018

Prefect stop to stay before flying out. Clean and reasonably priced. Would definitely stay again. Has a restaurant. Lounge and nice courtyard. Coffee in room, microwave and refrigerator. Also has shuttle ro airport

TrishaC316, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate the feedback.

"Very accommodating staff!"

5
lwithaz, Falls Church, Virginia 14/09/2018

I came to Reno one day earlier than planned because I was afraid the hurricane would delay my flight on Friday. The people at this hotel let me check in early, and I was able to take a nap since getting up at 4:00 am. The room was perfectly quiet, despite being so close to the airport. The bed was very comfortable, the room perfectly clean. I had a great Cobb salad for dinner in their restaurant, and a too sour Margarita that was replaced by my waitress when I said she didn't have to replace it! (2nd one was perfect!) Breakfast was equally good, and the waitress was again accommodating. Did I mention Kevin, who picked me up at the airport and returned me there the next day to meet my relatives with whom I was going to a family wedding? He was very friendly and helpful! If you are looking for a clean, quiet place to stay with excellent staff, then I would highly recommend this place

"My favorite hotel in Reno"

5
User 25/07/2018

I've stayed at the SureStay in Reno 7 times. The first time I picked it due to its proximity to the terminal. That's one of many reasons I return including the clean reasonable rooms, the people, the breakfast, and the manicured verdant grounds.

"Great Place to stay if you have a dog."

4
User 23/07/2018

I didn't expect much when I booked the reservation. I can honestly say the next time I'm in Reno I will stay here again. It is the little things. I was traveling with Dogs. When I entered the room, they had a dog bed on the floor and treats for the dogs. The room was clean. The hotel had a nice atmosphere. The restaurant is well worth a visit.

"Love the dog bed and dog treats!"

5
Nina D, Monterey, California 22/07/2018

My husband and I used this hotel for the first time last month. We live p/t in South Lake Tahoe and stayed here as I was flying out from Reno early the next AM. We arrived in our 24 ft Winnebago and our golden retriever. I was pleasantly surprised at the hotel! Staff was efficient and courteous. Parking was ample and we parked our RV in a well lit lot steps from the hotel.The hotel was laid out very nicely. Our room, which was immaculate and quiet, was close to the door where the pet yard was located. We ate at the restaurant and found that to be tasty. The lobby was spacious and attractive. Our room was immaculate as I mentioned earlier. The dog bed looked brand new. The room was of a nice size and the beds were very comfy. It is so close to the airport that you could easily walk if you wanted. I took the free shuttle as I had a very early flight. The shuttle driver at 5 am was cheerful and helpful too. Great hotel and I would definitely recommend to anyone.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for your kind words. We are so glad you loved the dog bed! We appreciate you staying with us.

"Lovely stay"

4
User 17/07/2018

The hotel could not accommodate my rewards status with an update because lack of rooms. They did give me a lovely room overlooking the pool. I did have a nice meal in the coffee shop. The only downside is the meal came with stemmed vegetables instead of saute as advertised. I know that is petty but it matters to your taste buds. I would stay again. Staff is wonderful and friendly.

"Wrong Hotel"

1
Marcy D, Monument, Colorado 16/07/2018

Called the 800 Best Western # and thought I was booking the Boomtown location only to find out the agent booked me in the airport one. I felt like it was a bait and switch as the Boomtown location says Reno but then the book you in the older less nice airport location. Big disappointment when they refused to fix it saying it was my fault. I will not stay at Best Western again. I was not happy with the 800 number customer service. It would have been nicer if they had honored the hotel we were trying to book. Instead I had to drive out pof our way.

"Overnight stay"

3
User 15/07/2018

This was a good choice for a quick overnight stay. The rooms were clean, beds were comfortable and it is very close to the airport. We did not use the pool but there is an outdoor pool with a nice seating area including outdoor patio furniture.

"Very pleasant stay. Pet Friendly hotel is a plus"

4
sfborn722, Sacramento, California 12/07/2018

Front desk staff was very friendly and helpful upon arrival. We were warmly welcomed by Ceara. I suggest that you call thus hotel directly to make sure they can accommodate you with a pet friendly room, if travelling with your pet(s). There is a pet fee of $25 per pet. Our double Queen room was very nice and relaxing. Beds were also comfy. Pillows were too fluffy though, so bring your favorite pillow with you. The airport is literally across the street and we hardly heard the planes. We had a nice view of the pool. We've stayed at many hotels in Reno with Casinos and this one was a gem without. Would highly recommend a stay and we will definitely stay here again.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for you kind words. Your feedback is appreciated.

"Airport Stay"

3
BatchFam, OK 12/07/2018

This hotel is literally across the street. We waited longer for our Uber than it would have taken to walk from D exit. We had a late landing 11:30 pm. This worked for what we needed. Hospitality is not their forte. The outside areas are nicer than the rooms. Lobby is fine with bar, restaurant... the room was antiquated like original 70s orange carpet. Old spring beds with nice toppers. Soft clean sheets. It was clean overall but carpets need replaced. Coffee maker in room.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. Your feedback is appreciated.

"Airport Hotel, everything works, excellent value"

4
philosophical45, Palm Beach Gardens, Florida 01/07/2018

The airport is just across the street, the hotel shuttles seem to run all night (we had to leave at 5 a.m. (no problems)) the people were pleasant and highly competent, the restaurant was fast and good and the room was comfortable, clean and in full working order. Surprisingly, there was no aircraft noise in the hotel. Amazing value for money and great convenience.for the airport.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for the kind words regarding our hotel. We strive to make every guest feel at home while staying with us. We appreciate your feedback.

"Nice hotel, but one front desk clerk could use some training in friendly, courteous, service"

3
Katherine M, Citrus Heights, California 25/06/2018

This is a nice hotel, and the grounds are beautiful! The lounge is small, but nice, and our bartender, Taylor was very friendly. However, I have some complaints: 1. At check-in, Desk Clerk, Trisha, was very unfriendly, did not greet us properly or smile...no chit chat at all with her as she continuously cut me off mid sentence when we were checking in. I felt that she was trying to get everyone checked in really fast, and couldn't be bothered to answer any questions that I might have had. She needs a lesson in how to treat guests, being that she is in the Hospitality Business. 2. The room we had was right next to the elevator, and was quite noisy. I should've asked for another room, but I didn't. Maybe adding some soundproofing insulation in the walls of these rooms, would make them more comfortable for everyone. 3. There isn't a complimentary continental breakfast, as there is a restaurant on site, which I'm not complaining about. The food was pretty good, and the waitress was friendly. However, after reading some of the reviews this morning, we should've been given coupons for a discount at the restaurant, upon checking-in to the hotel. 4. At check-out, once again Trisha was at the front desk. It seemed that she wanted to get through the checkout process as quick as she could, so she was waiting on three guests at the same time, instead of taking care of each guest, individually. Behind me was another guest Trisha recognized, and she proceeded to ask him what he needed, while still waiting on me. That guest had had a problem with his room, said that he was there to get a refund, and she said to him that she had already upgraded him to the presidential suite, so what's the problem? The desk clerk should not be addressing another customer or their problems while waiting on another, it is rude and discourteous to everyone. Again, another instance of her not giving each guest her undivided attention. Then she asked me "Do you need a receipt?" And when I said yes, she said, "God, everyone wants a receipt this morning." I said that I charged things to our room, and wanted the receipt to check over my charges. I had asked other front desk staff questions a couple times throughout my stay, and was treated kindly by them. I would consider staying here again, if I could be assured of friendly, courteous, customer service from everyone at the front desk staff, instead of being made to feel like we are an inconvenience. Whether busy or slow, guests should always be greeted with a smile, and treated with courtesy and respect. Without us, you would not have a paycheck.

"Quiet and clean, and legit 7-minute walk to the airport terminal "

5
Bonbonmontreal, Montreal 20/06/2018

This hotel exceeded our expectations. We needed some place reasonable and economical, close to the airport after a tiring cross-country journey. The courtesy shuttle to/from the hotel is prompt and polite, and the ride takes maybe 90 seconds. We were happy with all aspects of the stay: courteous check-in, comfortable room, clean and quiet environment. The property isn't overly fancy or pretentious, but it is a great choice for travelers. The WiFi is fast, and there's a small microwave and fridge in the room. Best of all, the price is very reasonable. We didn't eat at the on-premises restaurants. We would stay here again, without hesitation.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. It was our pleasure to serve you. We appreciate the feedback..

"Lovely service"

4
Maddy C, London, United Kingdom 18/06/2018

Stayed here for one night before heading down to Lake Tahoe and it was really pleasant. We didn't sleep great as we were on the 3rd floor and there was no sight of the air con but our breakfast was gorgeous and one of the waitresses were great.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. All of our rooms have air conditioners in them. I am so sorry you could not find it. We do appreciate your feedback. And hope to see you again.

"Clean, comfortable, good value"

4
MotorBikeDude73, Atchison, Kansas 14/06/2018

At first I didn't realize this was a best western. It was very clean, comfortable and a good value. No issues with the hotel or staff. There were a couple of conventions going on, but that didn't cause any issues. I would stay again.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate your feedback.

"Nice rooms but restaurant understaffed"

3
User 11/06/2018

This is a nice hotel, rooms are clean and the beds are comfortable. We stayed for 2 nights and went for breakfast at Denny's which is about a 10 min walk from the hotel. We ate at the restaurant in the hotel. The food is ok. But the restaurant and bar are understaffed. The service was good despite the time it took to get our drinks and food.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. Let me apologize for your stay with us. I have passed this along to the restaurant manager. We appreciate your feedback.

"Pool is not running"

3
Rich807, Las Vegas 11/06/2018

Was going to pull the trigger & stay here but when I called to verify they did have a pool I was told "it's not up yet".... maybe in a couple of weeks. If having a pool to lounge around is something you want during your stay in Reno you may want to double check on this property before you make your reservations.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. The weather was bad, so pool should be up in the next week. We appreciate your feedback.

"Better than expected"

4
Gregs_out_West, Santa Barbara, California 11/06/2018

Based on the reviews here, I wasn't expecting the room to be as nice as it was. It was a fairly modern, bright room. The Wifi worked well. My only complaints were the shower (the showerhead pressure was non-existent and the water temperature constantly changed) and the severe lack of TV channels --- there were probably only about 20 channels (or less) available. The last time I was in a hotel room with that small of a choice was probably a Motel 6 years ago.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate your feedback.

"Nice hotel- lacking good service "

3
ozzieamy, Grand Canyon National Park, Arizona 09/06/2018

Very convenient location to airport. We arrived around 12:30am and were tried. Room was spacious, clean and suitably priced. Service was lacking. Front desk seemed horribly inconvenienced by our arrival (even though we called the day before nothing our late arrival), but they warmed up to our early morning humor Before we finished the interaction. Went down to get coffee in the morning before hitting the road and nobody would serve us. Waited for a few mins, people walked by, people inside stood there. Went outside for a few mins and came back with same issue. So no coffee for us. We were going to eat breakfast there but we're pretty disgusted with their unwillingness to help so we just left and went elsewhere. The hotel and grounds are nice!

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. Let me apologize for the service you received. We strive to make every guest feel at home. I have talked to the front desk staff, and passed this on to the restaurant manager. We appreciate your feedback.

"Good stop for a business trip"

3
2manyboats, Dallas, Texas 05/06/2018

This is a good place to stay if arriving in Reno late, as it is walking distance from the airport terminal and rent a car garage. Rooms were quiet and beds comfortable. They even provided organic shampoos and conditioners. I had a bowl of Pho for a late dinner at the restaurant there and it was really pretty good. The included breakfast was better than the usual hotel "free" breakfast.

"Needs Improvement. "

3
Danny_OI812, Santa Cruz, California 05/06/2018

I've stayed here quite a few times when it was a BW Plus, before the business changed ownership. It was a comfortable, friendly location. I didn't have that experience this last time as a BW Sure Stay Plus. It looks the same as before with all the usual BW amenities, but it's missing the “friendly” factor big time. I travel extensively and always with BW so I never hold it against management for butt-head noisy guests or street noise; it happens everywhere and that's that. However, management IS accountable for the actions and attitudes of personnel. The folks at this location should be reminded/trained to offer genuine “hospitality”, since that is the industry they're in. Easy to find, great parking, nice clean rooms. If you don't like making coffee in your room be prepared to pay (and wait) for it at the kiosk in the lobby. The attached restaurant is okay for dinner in terms food quality. The bar/lounge area is nice with servers that “get it”. If your a fan of the Best Western breakfast buffet you won't get that here either and expect to really test your patience with the AM service in the restaurant.

"Decent rate, terrible sleep"

1
User 29/05/2018

Stayed here with my mom and daughter over Memorial Day weekend. The rate was pretty decent compared to other hotels, but we were on the first floor and heard everything going on. People crying in the hallway at 3 am, slamming doors, etc. The bed in the room above us squeeked and must not have been comfortable with all the tossing and turning during the night. Saturday morning, no service from housekeeping, but it was our fault as we forgot to take down the "do not disturb" sign. We were careful to take down the sign Sunday morning so we would get fresh towels. We came back to our room after 11 pm and found it untouched. We called the front desk and someone brought us two towels for three people, and no coffee. Be sure to stay on the third floor if you decide to stay here. We will pay a bit more for a nicer place.

"Best western airport surestay"

5
Laurence W, Sparks, Nevada 27/05/2018

We stay here when we need to go to the airport. We always have an early flight. The transportation is 24 hrs to airport. The staff are great an the restaurant is ok. They have a bar to have drinks to wind down.

"I love it"

5
tashalynn29, Houston, Texas 23/05/2018

I love this hotel. Lobby is very nice and welcoming. Staff is friendly. Rooms may seem a little dated, decor wise to some, but I don't mind that. My room is big enough even with a king size bed. There is room for yoga. Plenty of lamps in room for lighting. Fridge and microwave. Bathroom large even with tub and toilet. Sink is outside bathroom in own alcove, and is open and airy. Room has a desk, chair, and also a table with two chairs. I like how you can also open windows to outside for fresh air. Windows open just a crack, but enough for fresh air which I prefer instead of a/c. Love the outdoor seating area with fireplace which is inviting and welcoming

"Absolutely horrble and left me stranded!"

1
User 19/05/2018

If I could leave negative stars I would. I landed in my flight at midnight. When I got to this hotel for my reservation they tell me it was cancelled!! And they are now booked no vacancies! And I am on their site and its showing I checked in and I have a confirmation and all but that didnt matter so here I am at 1 am having to sleep in my rental because all hotels are booked.. i am stranded!

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Hello, I emailed you and Booking.com around 12:30pm that your credit card was declining. I called and left two messages at the number we had on file for you. Booking.com said you have two hours to contact us otherwise I was cancelling the reservation. So I waited 5hrs for a response and never received one, so I cancelled your reservation per booking.com. I apologize but I did try and contact you. Thank you, Trisha C. Front Desk Manager

"Close to the Reno Airport and Affordable"

3
B2493DYkathyl, Concord, New Hampshire 23/04/2018

I like this hotel because you can almost walk to the airport if you needed to. It isn't luxury but does offer a frig, micro and coffee pot in the room. The TV is really nice too. And the shuttle runs 24/7. Many of the nearby hotels don't start shuttle service early enough to get you to the airport for 6AM flights. The stuff they could do to make this hotel nicer?.....get a new kind of bar soap - it's rough, the towels are really cheap and thin, there are no outlets on the desk and few others in the room; answer: put a power strip on the desk. The desk chair was broken and stuck in the lowest setting - useless to try and work at the desk. The bedding is thin - use thicker blankets. ON the other hand the pillows are way too thick. Two thicker pillows with two thinner pillows would meet everyone's needs.

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We are in the process right now of putting little power cubes on all the desks in our hotel. They are installed in half of our rooms, we are currently working on other half. We are also in the process of getting new pillows. We appreciate your feedback.

"Standard airport hotel"

3
Nigel C, Toronto, Canada 14/04/2018

Overall no issues, great location for the airport however. Room was good size, all functioning though bathroom little on small side. No noise from panes considering proximity. Able to get early check in was bonus. Staff friendly

Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. We appreciate your kind words about our staff.

"Friendly staff, but very noisy"

4
Wonderer23, Boise, Idaho 01/04/2018

The staff was very friendly and prompt addressing a few minor concerns we had. We stayed 2 seperate nights in a one week period amd ended up with exterior rooms both times. The freeway noise is awful. We should have asked for an interior room.

Kimberley R, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for taking the time to write a review. We truly appreciate the feedback given by our guest and strive to implement improvements. Unfortunately there is not much we can do to stop the freeway noise since we already have dual pane windows. Please feel free to contact me for your next stay and I will make sure you are given a Courtyard View. \\Kimberley

"Clean. No frills."

4
Melissajoy73, Blue Island, Illinois 01/04/2018

Room was very clean. Plenty of options for food very close to hotel. Didn't have breakfast or coffee available because we checked out at 6am (complimentary reakfast served from 6:30-9:30). Was a perfect location for an overnight stop on our way home to Chicago from Florida. All we needed was dinner and a clean, comfy place to sleep. This hotel fit the bill at a reasonable price.

Kimberley R, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for taking the time to write a review. We are thrilled to know you enjoyed your short stay with us. We do have complimentary coffee from 4am- 6am at the coffee bar for when you come back. We strive to provide the cleanest, most relaxing get away. On behalf of everyone here at SureStay Plus Reno Airport, please come back and visit us again soon. Kimberley Roberson General Manager

"Great Regular Restaurant"

4
longball44, Redmond, Oregon 14/03/2018

This used to be a Best Western. My wife and I stayed here 2 nights in March. Very comfortable large room with a good king bed. The staff is nice and they give you coupons for 25% off your breakfast at their regular restaurant. They also give coupons off for the restaurant at dinnertime. A free glass of house wine with one dinner entree ( Value of $13 ). Other coupons to that can be used in their Crosswinds Lounge. It's really close to the airport but we only saw, not heard, one plane take off while were were here. We only paid $146.36 Total for Two days and nights. That's all taxes included. $62.99 per night before taxes. I wish all hotels could be this affordable.

ibflying2work, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for your kind review. We are working very hard to improve in all aspects of our Property. It is guest like you that keep us striving to make sure the SureStay Plus Reno Airport is your Home away from Home. Warmest Wishes Kimberley

"Disappointed, need renovations"

1
User 13/03/2018

Need to have more front desk staff working evenings. Woman was working there alone and we waited 30 minutes to get our room assigned. They have updated the lobby area but not the rooms, and it was in need of renovations. The bed was the worst, we sunk into individual holes. My husband kept complaining of the smell in the place. We stay in Best Western hotels a lot, but we will not be returning to this location. As the saying goes, you get what you pay for. (And yes you can hear the airplanes)

ibflying2work, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank your for taking the time to write a review. At the time you checked in there is only a Night Auditor. I apologize you had to wait but the surveillance cameras show you waited 8 minutes not 30 minutes and for that I also apologize. We just replaced the mattresses so if you would kindly contact me I would be happy to look further into your complaints. We do understand there are more reasonably priced MOTELS and you do have your choice of where to stay while in Reno. We look forward to seeing you again. Kimberley General Manager

"BEWARE OF EXORBITANT PET FEES!!"

2
kholloway540, Benicia, California 13/03/2018

I've stayed at this hotels dozens and dozens of times over the past few years....apparently they got bought out recently. I've always enjoyed this hotel, however, that is...when I could bring my small pocket pup and only pay $15/nightly fee. Since I am a platinum BW member...I went to book on line for points to stay this week. Room rate going to cost approx $70. I decided to call and request a 'dog room w/sliding door' in advance since website didn't allow this type of request. I was told my rate would be $130!! I asked re: what do fee is now and front desk person told me $50 per nite/per pet. Ridiculous! Also, was trying to charge me even more than that! Head scratch.... I asked if I had simply booked, pre-paid and arrived there w/pet, what would happen? He said my rate would be bumped to the $130. REALLY unethical and again, outrageous fee! Esp for what used to be a pet friendly place and probably why they were booked all the time but no longer. Crossing this BW off my list! (The rooms are not that great btw...dated and soiled carpet. But suited me because they were PET FRIENDLY!)

ibflying2work, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for taking the time to write a review. Yes we did have to up our Pet Rooms price but NOT per PET. So many people with Pets had left them in the rooms alone and therefore destroying the rooms. I'm sorry you feel the price is outrageous but we do provide a Nice Clean Sanitized doggy bed along with free dog treats and of course the bags to clean up after your pet. We even put doggie treats in one of our vending machines located by the Pet Rooms. We did just buy this Property in May and have made so many improvements. Of course it doesn't happen overnight. The Carpets in the rooms are new so I will look into the room you stayed in. We look forward to seeing you again, Kimberley General Manager

"AmaZing place "

5
User 10/03/2018

We just walked out of the airport and hotel was just at the walking distance.. we were really tired and were welcomed so nicely at the hotel.. nice cozy clean rooms to stay .. food was super amazing and we enjoyed drinks at the bar inside the hotel .. A place to visit for all .. would love to come again soon

ibflying2work, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for your Kind Review. We truly appreciate our Loyal Customers and strive to continuously improve. We look forward to seeing you again. Kimberley Roberson General Manager

"Nice Hotel Poor Wireless"

3
User 19/02/2018

I like the hotel but they don't seen to know how to fix there wireless issues I informed them of the issues but it was never fixed. this does effect us that work on our PC's. If there's no one onsite that can fix it we would rather just be told it won't be working that day.

ibflying2work, General Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for taking the time to write a review and let me know about your issues with the Wireless. I am surprised since we just updated to a new system and added routers all over the property. We do have an IT person 24/7 so I am don't understand what the challenge was. We do appreciate our Business Travelers as I was a Road Warrior for 11 years 100% travel opening up and converting Hotels. I will definitely look into this. Again thank you for letting us know about your stay. Warmest Wishes Kimberley General Manager

"Very good for the price"

5
Carol P, South Lake Tahoe, California 19/02/2018

I had a perfect stay for my business trip. My room had a fridge and microwave along with a lounge chair. The restaurant and bar where both a home run in terms of quality and price. Place was clean and had good Wifi..

"Stayed there a week and had a great stay"

4
User 09/02/2018

I was a little hesitant at first because of proximity to the airport but swear none of us in our group of 6 heard anything. There is a restaurant on the property that was as good as any top rated place. Friendly staff, clean rooms, nothing fancy but as good as it gets. I would not hesitate to stay again. And by the way, I am on to my next trip to a 5 star hotel. I have a lot of hotel experience. Easy check in. My only advice- fix the seat belts in the van!

"TO AVOID THE HASSLE AT THE CASINOS - STAY BY THE AIRPORT"

5
The W, Malibu 03/02/2018

A trully delightful hotel/motel and it is by the airport. The check in was really easy and the desk personnel were really helpful!. The little bar/lounge was very inviting and a great place to start the evening. For Breakfast the restaurant was magnificent, great selection and my eggs were done perfectly! Oh yes and a reasonable charge!

"Basic but clean and convenient"

4
wolvering, Michigan 22/01/2018

Pros: 24 hour van; clean rooms, pleasant room view onto garden despite location outside of airport; free shuttle to large casino. Cons: fitness center not available during my stay; basic rooms, but tv worked well; very long corridors, but that could be a plus for some. All in all, good value.

"Comfortable stay"

4
User 21/01/2018

Arrived in the airport at 10:30 pm to find friendly staff at front desk to greet us. We had walked from the baggage claim as it is only across the street but the hotel staff informed us we should have called them to pick us up. The next morning we had a satisfying breakfast in the hotel restaurant. The driver took us over to the airport for us to pick up our rental car. Back to the hotel with our Dollar Rental to puck up our baggage and check out. All very convenient. Lobby had comfortable seating. AAA special rates.

"Perfect for an Early Flight"

5
susansmix, Tahoe City, California 17/01/2018

I stay here when I have an early flight out of the Reno airport. It is clean and comfortable with helpful desk clerks. I have not eaten in the restaurant as I usually arrive after dinner and leave on the 5 am shuttle. I find it the perfect place for this kind of stay.

"Double billed, had to fight to get credit "

2
mes227, Incline Village, Nevada 14/01/2018

I booked this room on line through best western, it was Pre Paid. When I checked in I showed the clerk my pre paid receipt and she acknowledged it, and I wrote Pre Paid on the Check-in form. The next morning when I checked out I was charged again and when I point this out to the morning clerk she acted like I was speaking Martian. So, two problems: I'm STILL fighting to get a credit for one of the two charges. And the supposed discounted on-line Pre-Paid rate was 45% higher than the walk-in rate — W T F Best Western?

"Last min stay"

3
User 01/01/2018

Average hotel. There's a bar & restaurant inside. The bed was so hard, super uncomfortable, I thought the springs were going to poke through! Cute outside area with an gas fireplace. Checkout wasn't till noon which is always nice.

"Good Value and Restaurant near Reno Airport"

4
jhjr, North Carolina 02/11/2017

Only stayed here one night in April to catch early morning flight. Hotel was better than expected with a much better than expected restaurant. For the price we paid, this was a real bargain. The pillows were not the greatest, but everything else, including staff, was very good.

"Stop over 1 night for convenience, pleasantly surprised"

4
User 02/10/2017

I came into Reno on a late flight and only stayed 1 night before heading to Lake Tahoe. I wasn't expecting much but was happy with the condition of the hotel, the bar, it's food, and the staff. I would stay here again for the price. It used to be a Best Western, not sure what it will be but in transition. Close to airport so that's convenient and a plus.

"Terrible service"

1
track101, Diamond Point, New York 17/09/2017

1. Checked in waited at counter for sometime as 5 desk people stumbled through 3 guests, keys did not work. 2. AM received bill even though I checked in for 2 nights-had to resolve ordered coffee at coffee bar, ask for milk, very polite but handed me 1 gallon jug to pour myself 3. next day rest of family checked in to change but computers were down, needed to change to attend funeral, sometime later was they were able to get one room of the 3 additional. 4. after service, my niece ordered some Pho to go from restaurant, Pho was featured on display board. It took just under an hour. 5. original reservation requested rooms be close together, they were all on different floors or wings. 6. Most of workers were polite but just lacked the 'good customer service' mentality, but a little better than the DMC.

"Functional. "

3
Hgrieves, London, United Kingdom 17/09/2017

You stay at this hotel for it's location rather than comfort. On the plus side, I walked from the airport terminal to the hotel (shuttle is also available but it is so close it's probably quicker to walk). On the negative side, this hotel has not seen fresh paint for years (decades?). It is old and tired and desperately needs some attention. Staff were very friendly. Restaurant food was good enough although I took care to order something easy.

"Okay but needs polish"

3
Kaptrekker, Ottawa, Canada 14/09/2017

Yes, the Hotel is in transition - change of ownership and although it was ok, the rooms need to be updated. The first room offered - RM 137 smelt like an ashtray and we asked for another room. Got one on the 3rd floor which was ok. The linens are old - my sheets almost had holes in them. They only had big pillows so it was hard on my neck. There should be a variety of pillow sizes. Carpets need cleaning. Now the food and service was opposite. Great service at the lounge. The Pho (I had chicken and my friend had pork) was delicious and my other friend enjoyed her Cobb Salad. Shuttle to the airport at 4 am was greatly appreciated too. Courtyard was beautiful.

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