SureStay Plus Hotel by Best Western Reno Airport,  Reno

4.0/5  - based on 829 guest reviews.
1981 Terminal Way, 89502, Reno, United States - See map
+1 775 348 6370 +1 775 348 9722

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 829 traveler reviews
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Come enjoy our warm family atmosphere of SureStay Plus® Hotel Reno Airport. You will immediately sense its special intimate atmosphere that makes you feel like being in your own home. Each detail has been passionately chosen. Along with our spectacular rooms, we also offer over 6500 square feet of gorgeous meeting & conference rooms with a brand new audio visual sound system. If you just arrived and need a refreshing burst of energy, our swimming pool is inviting. After a swim, experience our amazing Plaza Court Restaurant with Chef Ernesto. To end your evening try a late night liqueur in the Crosswinds Lounge. We are located in close proximity to Reno-Tahoe International Airport. We offer a 24 hour complimentary shuttle to and from the airport which makes it a breeze if you have an early flight. Lake Tahoe is just 35 minutes away with activities from skiing and snowboarding, kayaking, hiking, biking, horseback riding, golfing & casinos. From business trips to personal getaways, the SureStay Plus® Hotel Reno Airport is an ideal choice. We are proud to be your home away from home.

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Room 1

Guest reviews


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based on 829 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
306
Verygood
 
270
Medium
 
127
Poor
 
67
Horrible
 
59
Business Business 187
Couples Couples 222
Family Family 234
Friends getaway Friends getaway 50
Solo travel Solo travel 93
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
SureStay Plus Hotel by Best Western Reno Airport,Reno
  • 3
    « Close to the Reno Airport and Affordable »

    I like this hotel because you can almost walk to the airport if you needed to. It isn't luxury but does offer a frig, micro and coffee pot in the room. The TV is really nice too. And the shuttle runs 24/7. Many of the nearby hotels don't start shuttle service early enough to get you to the airport for 6AM flights. The stuff they could do to make this hotel nicer?.....get a new kind of bar soap - it's rough, the towels are really cheap and thin, there are no outlets on the desk and few others in the room; answer: put a power strip on the desk. The desk chair was broken and stuck in the lowest setting - useless to try and work at the desk. The bedding is thin - use thicker blankets. ON the other hand the pillows are way too thick. Two thicker pillows with two thinner pillows would meet everyone's needs.

    3
    « Standard airport hotel »

    Overall no issues, great location for the airport however. Room was good size, all functioning though bathroom little on small side. No noise from panes considering proximity. Able to get early check in was bonus. Staff friendly

    4
    « Friendly staff, but very noisy »

    The staff was very friendly and prompt addressing a few minor concerns we had. We stayed 2 seperate nights in a one week period amd ended up with exterior rooms both times. The freeway noise is awful. We should have asked for an interior room.

    4
    « Clean. No frills. »

    Room was very clean. Plenty of options for food very close to hotel. Didn't have breakfast or coffee available because we checked out at 6am (complimentary reakfast served from 6:30-9:30). Was a perfect location for an overnight stop on our way home to Chicago from Florida. All we needed was dinner and a clean, comfy place to sleep. This hotel fit the bill at a reasonable price.

    4
    « Great Regular Restaurant »

    This used to be a Best Western. My wife and I stayed here 2 nights in March. Very comfortable large room with a good king bed. The staff is nice and they give you coupons for 25% off your breakfast at their regular restaurant. They also give coupons off for the restaurant at dinnertime. A free glass of house wine with one dinner entree ( Value of $13 ). Other coupons to that can be used in their Crosswinds Lounge. It's really close to the airport but we only saw, not heard, one plane take off while were were here. We only paid $146.36 Total for Two days and nights. That's all taxes included. $62.99 per night before taxes. I wish all hotels could be this affordable.

    1
    « Disappointed, need renovations »

    Need to have more front desk staff working evenings. Woman was working there alone and we waited 30 minutes to get our room assigned. They have updated the lobby area but not the rooms, and it was in need of renovations. The bed was the worst, we sunk into individual holes. My husband kept complaining of the smell in the place. We stay in Best Western hotels a lot, but we will not be returning to this location. As the saying goes, you get what you pay for. (And yes you can hear the airplanes)

    2
    « BEWARE OF EXORBITANT PET FEES!! »

    I've stayed at this hotels dozens and dozens of times over the past few years....apparently they got bought out recently. I've always enjoyed this hotel, however, that is...when I could bring my small pocket pup and only pay $15/nightly fee. Since I am a platinum BW member...I went to book on line for points to stay this week. Room rate going to cost approx $70. I decided to call and request a 'dog room w/sliding door' in advance since website didn't allow this type of request. I was told my rate would be $130!! I asked re: what do fee is now and front desk person told me $50 per nite/per pet. Ridiculous! Also, was trying to charge me even more than that! Head scratch.... I asked if I had simply booked, pre-paid and arrived there w/pet, what would happen? He said my rate would be bumped to the $130. REALLY unethical and again, outrageous fee! Esp for what used to be a pet friendly place and probably why they were booked all the time but no longer. Crossing this BW off my list! (The rooms are not that great btw...dated and soiled carpet. But suited me because they were PET FRIENDLY!)

    5
    « AmaZing place »

    We just walked out of the airport and hotel was just at the walking distance.. we were really tired and were welcomed so nicely at the hotel.. nice cozy clean rooms to stay .. food was super amazing and we enjoyed drinks at the bar inside the hotel .. A place to visit for all .. would love to come again soon

    3
    « Nice Hotel Poor Wireless »

    I like the hotel but they don't seen to know how to fix there wireless issues I informed them of the issues but it was never fixed. this does effect us that work on our PC's. If there's no one onsite that can fix it we would rather just be told it won't be working that day.

    5
    « Very good for the price »

    I had a perfect stay for my business trip. My room had a fridge and microwave along with a lounge chair. The restaurant and bar where both a home run in terms of quality and price. Place was clean and had good Wifi..

  • 4
    « Stayed there a week and had a great stay »

    I was a little hesitant at first because of proximity to the airport but swear none of us in our group of 6 heard anything. There is a restaurant on the property that was as good as any top rated place. Friendly staff, clean rooms, nothing fancy but as good as it gets. I would not hesitate to stay again. And by the way, I am on to my next trip to a 5 star hotel. I have a lot of hotel experience. Easy check in. My only advice- fix the seat belts in the van!

    5
    « TO AVOID THE HASSLE AT THE CASINOS - STAY BY THE AIRPORT »

    A trully delightful hotel/motel and it is by the airport. The check in was really easy and the desk personnel were really helpful!. The little bar/lounge was very inviting and a great place to start the evening. For Breakfast the restaurant was magnificent, great selection and my eggs were done perfectly! Oh yes and a reasonable charge!

    4
    « Basic but clean and convenient »

    Pros: 24 hour van; clean rooms, pleasant room view onto garden despite location outside of airport; free shuttle to large casino. Cons: fitness center not available during my stay; basic rooms, but tv worked well; very long corridors, but that could be a plus for some. All in all, good value.

    4
    « Comfortable stay »

    Arrived in the airport at 10:30 pm to find friendly staff at front desk to greet us. We had walked from the baggage claim as it is only across the street but the hotel staff informed us we should have called them to pick us up. The next morning we had a satisfying breakfast in the hotel restaurant. The driver took us over to the airport for us to pick up our rental car. Back to the hotel with our Dollar Rental to puck up our baggage and check out. All very convenient. Lobby had comfortable seating. AAA special rates.

    5
    « Perfect for an Early Flight »

    I stay here when I have an early flight out of the Reno airport. It is clean and comfortable with helpful desk clerks. I have not eaten in the restaurant as I usually arrive after dinner and leave on the 5 am shuttle. I find it the perfect place for this kind of stay.

    2
    « Double billed, had to fight to get credit »

    I booked this room on line through best western, it was Pre Paid. When I checked in I showed the clerk my pre paid receipt and she acknowledged it, and I wrote Pre Paid on the Check-in form. The next morning when I checked out I was charged again and when I point this out to the morning clerk she acted like I was speaking Martian. So, two problems: I'm STILL fighting to get a credit for one of the two charges. And the supposed discounted on-line Pre-Paid rate was 45% higher than the walk-in rate ? W T F Best Western?

    3
    « Last min stay »

    Average hotel. There's a bar & restaurant inside. The bed was so hard, super uncomfortable, I thought the springs were going to poke through! Cute outside area with an gas fireplace. Checkout wasn't till noon which is always nice.

    4
    « Good Value and Restaurant near Reno Airport »

    Only stayed here one night in April to catch early morning flight. Hotel was better than expected with a much better than expected restaurant. For the price we paid, this was a real bargain. The pillows were not the greatest, but everything else, including staff, was very good.

    4
    « Stop over 1 night for convenience, pleasantly surprised »

    I came into Reno on a late flight and only stayed 1 night before heading to Lake Tahoe. I wasn't expecting much but was happy with the condition of the hotel, the bar, it's food, and the staff. I would stay here again for the price. It used to be a Best Western, not sure what it will be but in transition. Close to airport so that's convenient and a plus.

    1
    « Terrible service »

    1. Checked in waited at counter for sometime as 5 desk people stumbled through 3 guests, keys did not work. 2. AM received bill even though I checked in for 2 nights-had to resolve ordered coffee at coffee bar, ask for milk, very polite but handed me 1 gallon jug to pour myself 3. next day rest of family checked in to change but computers were down, needed to change to attend funeral, sometime later was they were able to get one room of the 3 additional. 4. after service, my niece ordered some Pho to go from restaurant, Pho was featured on display board. It took just under an hour. 5. original reservation requested rooms be close together, they were all on different floors or wings. 6. Most of workers were polite but just lacked the 'good customer service' mentality, but a little better than the DMC.

  • 3
    « Functional. »

    You stay at this hotel for it's location rather than comfort. On the plus side, I walked from the airport terminal to the hotel (shuttle is also available but it is so close it's probably quicker to walk). On the negative side, this hotel has not seen fresh paint for years (decades?). It is old and tired and desperately needs some attention. Staff were very friendly. Restaurant food was good enough although I took care to order something easy.

    3
    « Okay but needs polish »

    Yes, the Hotel is in transition - change of ownership and although it was ok, the rooms need to be updated. The first room offered - RM 137 smelt like an ashtray and we asked for another room. Got one on the 3rd floor which was ok. The linens are old - my sheets almost had holes in them. They only had big pillows so it was hard on my neck. There should be a variety of pillow sizes. Carpets need cleaning. Now the food and service was opposite. Great service at the lounge. The Pho (I had chicken and my friend had pork) was delicious and my other friend enjoyed her Cobb Salad. Shuttle to the airport at 4 am was greatly appreciated too. Courtyard was beautiful.

 

Getting to the hotel ...

All directions
·From: Sacramento, California. Take 16th Street to CA-160 N/N Sacramento Freeway. Follow I-80 E to Villanova Drive in Reno. Take Exit 65A from I-580 S/US-395 S. Continue on Villanova Drive. Drive to Terminal Way. Turn left onto Villanova Drive. Turn right onto Terminal Way. The SureStay Plus? Hotel Reno Airport will be on the right. ·From: San Francisco, California. Get on I-80 E from Folsom Street. Head northeast on Market Street toward S Van Ness Avenue. Turn right onto 10th Street. Turn left onto Folsom Street, parts of this road may be closed at certain times or days. Use the right 2 lanes to turn right onto Essex Street. Use any lane to take the Interstate 80 E ramp to Bay Bridge/Oaklan...

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