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Best Western Plus Boomtown Casino Hotel

4.0 / 5
4252 Avis Tripadvisor
2100 Boomtown Garson Road, Verdi, 89439-8007 Etats-Unis  Copy !
PHONE : (775) 345-6000
My research

Hotel advantages


Swimming pool
Casino on site or nearby

Hotel services

Free Wifi
Multilingual staff
Indoor pool
Air conditioning in the hotel
Free Parking
Fitness center
24/7 reception
Buisness Plus equipment

Room services

Safe deposit box
Iron and ironing board
Hair dryer
Coffee maker
The strong points


Swimming pool
Casino on site or nearby

Hotel services

Free Wifi
Multilingual staff
Indoor pool
Air conditioning in the hotel
Free Parking
Fitness center
24/7 reception
Buisness Plus equipment

Room services

Safe deposit box
Iron and ironing board
Hair dryer
Coffee maker


The newly renovated 316 guest rooms at the Best Western Plus Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta® perfect sleeper beds, flat screen televisions, high-speed wireless Internet access, refrigerator, single serve coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel’s Diner, Market Fresh Deli and Peet’s Coffee®. There is non-stop gaming, nightly live entertainment, an indoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. Three restaurants & bars, casino, valet parking, and live music daily.


Customer reviews

based on 4252 guest reviews
Very Good
Sleep Quality
"Our go-to for Reno area"
CandaceMH13, 13 Juin 2024

We like to stay at Boomtown as the first leg of our vacation to Idaho, Grand Teton and Yellowstone National Parks. Excellent price for rewards members, great location (we love Cabela's), plenty of dining options both inside and close (The Verdi Grillhouse was really good!), and friendly staff. Another great thing is, even though we don't travel with our dogs, Boomtown is pet friendly, so we get to see lots of dogs - which helps us miss our pups a little less. Will definitely stay again.

"Great Place to Stay"
matthen2017, 12 Juin 2024

I love to come here since it's a great value and people are friendy. The place is not too small and not too big.

"A great get away from the norm"
Severaltries, 11 Juin 2024

Just a nice clean facility, friendly staff, and good times. Love the staff, they actually remember your name and last time you visited.

"My lil staycation"
CancerQueenMarissa, 07 Juin 2024

I love coming to Boomtown either on the solo or with the kiddos. Boomtown never disappoints me. I love the fact whenever I call they have a room for me. Thanks Boomtown!!!

kaiwibug, 03 Juin 2024

The rooms are always clean. Beds are comfortable and we had a view of the indoor pool. I wish breakfast was included or at least a discount offered in Mel's.

"Boomtown Great Place to Stay and Play."
tsings45, 01 Juin 2024

We have stayed at Boomtown quite a few times and always enjoyed it and always have had a great experience. The hotel is always clean and quiet and the casino in usually a nice place to play. We always enjoy the live music in the bar area. This is always our first choice to stay when we travel through the REno area.

"Wallet Weasels"
Kain805, 01 Juin 2024

Go to Reno. Machines are super tight, the food is azz, the fees are stupid, no free drinks, no wait staff, thin walls, shoddy internet and annoying lights right outside your windows.

"Overall stay"
misaludmicuerpo, 27 Mai 2024

Absolutely amazing staff... friendly beyond expectations.... from hosts, registration, bartenders and slot techs... housekeeping was on point

"Other Best Western PLUS made us want to use again- this not so much"
paulE1741KO, 25 Mai 2024

Day 1- came back to room to dirty linen and beds not made; called front desk- told they don't "provide this service"-advised towels were dirty, asked to exchange, 4 hours later we had towels and that night/early AM had a "mysterious" 2AM wake up call- like "punishment" for complaint. Day 2- steakhouse still not open, note that it only opens W-Su so Mo & Tu not available; tried pool but closes early; went back to room with Chopper landing on LZ in room for AC noise, turn off and can roast peanuts in the room; toilet is so worn the top layer of porcelain is gone in the bowl and it looks like it is perpetually filled with sand- so rough inside paper won't go down unless you flush twice; Day 3- steakhouse was AWESOME in terms of food quality, presentation and price, waiter was nice; then fire alarm goes off- but the staff isn't alarmed (unintended pun)- they just go about it like it happens everyday- no one exits, they just say "it is louder in the casino or guest rooms"- odd Pool closes early, and/or was being maintained so never got to use; vending machines on the floor were good for snacks, good selection but the soda said $ 10.00 so we opted to pass on the soda. Had just come off a couple Best Western PLUS stays at other locations and so impressed, were looking to make this our "go-to" brand because so nice, this one is making us think maybe the entire brand is not the same, depends more on the individual hotel.

"Not Good Experience"
Mark K, 18 Mai 2024

Hotel rooms are a great distance across casino from checkin, requiring you to carry your bags through the casino. Also, there are no chairs in the room for casual sitting and unwinding before bed, other than one office chair with rollers. Outside deck chairs are steel and uncomfortable.

"Had a great time. great sevive. Front desk were helpful, servers were polite and provided amazing services"
jbans1985, 17 Mai 2024

Had a great time. great sevive. Front desk were helpful, servers were polite and provided amazing services

"OK, but predatory pricing, bait and switch"
JimCossitt, 15 Mai 2024

I booked online and did not see the resort fee disclosed in the booking process. They stick you with a $19 resort fee that is not disclosed in the written confirmation. Bait and switch advertising. Not happy with the failure to provide honest info from which to make an informed booking choice.

"Love Boomtown!"
janetc947, 08 Mai 2024

Overall the stay was Great with Family and Friends very clean, Staff is Great and love the nightly music in the lounge will stay soon again with offers more with the free nights sunday-thursday

"Travel with pets"
jmrmtnz, 04 Mai 2024

Rooms available for pets are a long way from outdoor area to potty pets especially if you have a mobility handicap.

"Awesome, loved the whole experience and can't wait for the next one. Thank you Boomtown"
cma42906, 01 Mai 2024

The whole trip was awesome and loved the hospitality and the food was amazing. Can't wait until the next trip. Thank you Boomtown.

"Good enough to sleep & wait-out the snow"
mrcedes190, 01 Avril 2024

Staying here for the night was good enough to wait out the snow on the pass, and head home the following day. When I googled and called to make the reservation, I was informed it was a pet friendly hotel for an additional $30 fee plus cleaning deposit. That was fine but once we got there, they gladly took the money, but there's nothing pet friendly about it. You sign a contract, saying the animal can't go in the casino or anywhere else inside the property, and you can't leave the dog in the room alone at all or there's another $75 charge. I get it, some dogs are idiots and will just keep barking. Ours doesn't bark, it's kenneled, he's only 6 pounds but they have many stipulations. We had to search for quite a while to find an exit for potty time, adore that wouldn't sound an alarm and a wave that we could get back in the building without being locked out. I get it, some dogs are idiots and will just keep barking. Ours doesn't bark, it's kenneled, he's only 6 pounds but they have many stipulations. We had to search for quite a while to find a exit for potty time, adore that wouldn't sound an alarm and a wave that we could get back in the building without being locked out. Lots of snow and slash and no real area designated to take your dog made this quite an adventure. The Wi-Fi was OK, even though it disconnected often, but once we were outside, we had full cell service again so we jokingly said the building must be lined with lead. Our bed was super soft and we sunk down in it, but slept well, and had no back ache in the morning. Kept the fan, turned on high to drown out, neighboring room, noise and hallway, noise noise. Non-smoking room still had a trace of smoke, since we were attached to a casino. Staff was very friendly. The work out amenities on the second floor Were basic with some cardio and a few weights. All in all it was just OK. Don't think we will stay here again if we don't have to.

"Great way to ‘sit out' a blizzard."
willjO915FM, 28 Mars 2024

We had the usual great time playing at Boomtown and the Grille. We were passing through so no stay. Had dinner at the Grille restaurant and watched the snow blizzard piling up!! Great meal in a comfortable place. This is a very nice addition to Boomtown overall.

"Boomtown BW"
814mjohnson, 25 Mars 2024

Boomtown BW is my preferred hotel for my associates that are on business in the Reno area. Rooms are clean and very reasonably priced in comparison to other local hotels. Parking is exceptional especially for medium and large trucks. A variety of food and entertainment both within the casino and close by (walking distance). Friendly staff.

"Haunted hotel"
dmbsjr, 06 Mars 2024

I got a strange phone call of a bunch of men and women screaming and it sounded like they were in a tunnel. And my friend and her boyfriend that stayed with me got a call like I did earlier that morning. I asked the front desk about it and she said that they tried to trace the calls but couldn't trace them for some reason. And I asked her if anyone else got strange calls in that room and she says yes. That place is haunted. It scared the crap out of me.

"Great Time through Snowmageden"
David H, 01 Mars 2024

The rooms are awesome and good thing because we got snowed in by snowmegeden. We got the room extended and all the staff was great. Special thanks to Lisa for getting it all together for us. We really don't mind staying I think we will make it. Good Snowdays.

"Nice casino hotel"
Jim W, 29 Février 2024

This is a nice place to stop for a night or two. Located just outside of Reno, this hotel offers plenty to do, including a nice fitness center, an indoor pool, several restaurants and a full service casino. The rooms are a little dated but are clean and well maintained.

sandiego21421, 27 Février 2024

The gap between door and floor needs to be fixed it sucks in smoke from casino choking non smokers out in the evening in there rooms , also pillows need to be 6 pillow queen size not minimum 4 . 2 hard 2 soft doesn't sleep very well at night when a bed for 2

"Do not stay there"
777stephaniese, 27 Février 2024

The rooms are not accurate. They do not look like the pictures at all. The service is not good stay at another hotel. It seemed nice when I set it up. When I get there, it's different. The water is hot cold. It's not regulated, the world was do not look like what they put out. Things are broken in there and don't expect your room to be clean and don't expect to have a comfortable sleep. The beds are horrible and the power went out. You can't figure out the remote. You won't find channels unless you really figure out the write this as the worst place I've ever stayed. You will probably I rate this place as a Hotel 6 It's c***** and I expected better. And I paid way more than I would have in a s***** hoteland this is one of them. So they have a very poor rating and I'll never stay there again

"good times"
keithmarch2024, 18 Février 2024

Always nice to stay in Boomtown on our annual visit to Reno. Nice clean rooms and reasonable prices. Not as crowded as the bigger casinos and the food is good. The Filet Mignon at the in-house steakhouse was fantastic.

"Work travel"
djb19962024, 23 Janvier 2024

I have been traveling to Boomtown for the last 5 years for business, I know I have a lot of options of different resorts, but I always choose Boomtown. They have great customers service and they take care of you if you need anything.

"Perfect vacation"
mammabear692024, 11 Janvier 2024

My family and I go to Boomtown 5 to 6 times a year. It's a family friendly place you can bring your pets and everything is always perfect! The front desk workers are always awesome and willing to help you with anything! The security is magnificent! The manager's are hard at work making sure your stay is fantastic! The food is delicious. I love this place

"Unbelievable Value"
Tucky2024, 09 Janvier 2024

We been traveling all day across Neveda from Utah. By the time we got to Verdi, the traffic through Donner Pass was bumper to bumper, so we decided to be safe and spend the night in Verdi. We pulled into Best Western Boomtown and were very pleased. My room was immaculate, included microwave, refrigerator, coffee machine and a few other amenities which I did not expect. The food in the restaurant was absolutely amazing and was priced right. Boomtown is a great value.

"Great place to stay for the money. The machines aren't tight."
richardaguilar1, 02 Janvier 2024

Me and my family come here at least once a year. We have always enjoyed the stay. The rates are very reasonable and the kids love Mel's restaurant. The gaming and slot machines definitely give you action and are not tight.

"Excellent stay"
edbuno5, 02 Janvier 2024

We absolutely love going to Boomtown to enjoy a getaway, Best Western has some pretty awesome employees and the Casino Staff is amazing, can't wait for our next getaway, When my hubby retires this Spring!!

"Not for the elderly"
859melodyf, 04 Octobre 2023

Parking is not very close to room nor dining. Steakhouse restaurant not open Monday/Tuesdays. Toilets very low. Dim lighting in bathroom/makeup counter. Must get out of bed and stand up to turn bedside lights on/off. Heater in room 3240 very noisly! Clean & Friendly staff tho.

"Not as bad"
jellaisavalibia, 28 Septembre 2023

For me, they need to make changes in their rooms, small spaces even the bathroom. We booked to rooms, the other one smells marijuana. Also the front desk staff is not accomodating. They need more training how to smile and welcoming the guest!

"Mark Farrer"
farrers476, 23 Septembre 2023

We are two older people (I am 90 years old and my wife 87). They gave us a room through the casino as far away from the registration desk as possible. It was on the second floor as far away from the elevator as possible. Off the elevator and down two long hallways. Two old people carrying their luggage through the full length of the casino up to the second floor and down two long hallways to our room. We will never stay in this Best Western again.

"Nice place I would go back but beware of downgrade"
kell490, 19 Septembre 2023

I reserved the room through TripAdvisor never received any emails with my reservation information. I paid for an upgraded room with a window view which means I should have been in the north tower. However, I was downgraded put in the south tower in a room with a view of the indoor pool. The HVAC unit was up in the ceiling sounded like a jet engine starting up it was so loud I had to turn up the TV volume until it shut off. I complained was told they were sold out and only thing they could do was send someone to look at it or refund me. I turned down the repair work I figured he show up hours later when I didn't want him in the room. I just lived with it since nights cooled down below 65 didn't run much later at night. The good things room was clean I liked the lighting over the bed wasn't super bright to blind you waking up in the morning that was nice. Turn on other lights as got going in the morning. I couldn't open the drapes because indoor pool was right there kids could run right up to the window. They had a Keurig in the room that was nice touch. TV worked great I was able to connect my fire TV stick and watch all my movies and TV shows. The free Wi-Fi was very good much better than Hiltons I stayed at. I went to the stake house one night got a 9oz tenderloin asked for little pink it was well done and toughest filet ever had even outback has better ones. Service was very good at the statehouse. Rest of the weekend I ate at Mels Diner it was hit or miss there mels burger was cooked till it was boot leather, same thing with a Denver omelet was burned. I never seen a diner burn an omelet. Club sandwich was good onion rings and fries were very good. I would go back there again just wouldn't get either of those dishes. The casino is nice they had a big fun zone for kids lot of video games was impressive. Can't expect food to be perfect just live with it Mels Diner is fun place to go just don't expect perfect food there.

"Nice stay!"
jrsheff78, 19 Septembre 2023

Rooms were clean and beds were comfortable. The front desk check in staff was friendly. We had a refrigerator and microwave in our room and the AC was cold! Coffee and water was also in our room. I recommend this place.

pdp0121, 15 Septembre 2023

Such a nice experience. Fresh, clean rooms. Kitchenette was in top notch working order. Beds and linens were fresh and extra comfortable. Our room was what helped us to relax and enjoy our visit. We didn't feel like we overpaid since everything was in good working order, not beat up and housekeeping was perfect.

tracymurphyshopping, 12 Septembre 2023

I stayed at Best Western Boomtown over Labor Day as it was the closest location for a family reunion. This was the worst hotel I've ever stayed in in my entire life. The gentleman at the counter to check me in was very nice, though he was very tired and overworked. Upon arrival to my room there was toilet paper debris on the carpet, as well as pieces of pepperoni on the on the carpet and surfaces that had obviously not been wiped down. I forgot to bring Lysol wipes on this trip and ended up contracting the flu about 4 days after I checked i While I can't 100% say I contracted the flu from my room no one else in my family or group in other rooms got sick. Other stuff- the dead bolt on the door did not work on my room or my sister's room. When I open the hotel-provided shampoo bottle and squeeze shampoo onto my hand an eyelash came out! The sheets on my king size bed were too small (that's a new one for me staying in any hotel) My room was interior and overlooked the indoor pool which meant that I had no window to the outdoors or ability to bring fresh air into the room and had occasional chlorine smell from the pool. I was also pretty disgusted by the amount of trash piled up in the hallways and in the trash cans next to the elevators that were not emptied for the four nights that I was there.An additional issue for me and others in my family was the fact that to get to the elevator up to the South Tower to my room I had to bring all of my luggage through the smoky casino. I get that we're in Nevada and casinos are a thing but this is also a hotel. The fact that you have no loading area in the small parking lot near the elevators for people to avoid walking through a casino and being stared at by a bunch of drunks is weird to me. There is a door from a small parking lot that is right next to the elevators and it would be relatively easy to designate a loading and unloading zone there for people with, say small children like some of my family members who didn't really want to walk their children through a smoky casino full of drunks. I typically have great experiences staying at Best Western chain hotels. This was not one of them. If your goal is to get drunk and gamble and stumble up to your room then this is certainly the place to stay. I get that the housekeeping staff are likely short-staffed and overworked and I hope Best Western can remedy that so the people that are paying a fair amount of money for a room can actually have something clean

"False advertisement on room quality."
Chavelita7072023, 05 Septembre 2023

We had never stay here before. Boomtown itself was fun. Just the hotel was a downgrade from what I reserved online. Room was dirty and had to request towels 3 times before someone actually brought them.

"Best Western Boomtown"
Kym W, 03 Septembre 2023

Great, quiet and clean hotel connected to a fun casino. The steakhouse is very good and Peets has excellent pastries. Employees like Shelley and Haley are to be commended for their cheerful and competent service.

"Family Fun"
kdgg44, 31 Août 2023

The check-in was great to the cleanliness of the room .Thn the slot machines were awesome then the game room For my grandson was fun.The food was delicious and filling and we worked out in the fitness center followed by a swim in the heated indoor pool thank you for a great trip.

"Enjoyable stay"
davidadams1957, 27 Août 2023

I've frequented this establishment, four consecutive months. I never had a complaint or found something faulty. Hence, enjoyable stay. I would recommend staying at a Best Western establishment wherever you go.

"Great food great time"
garycr1867, 22 Août 2023

The hotel was nice clean. The steakhouse is tops.. Best steaks for price. Gaming is fun with nice wins on slots. Bar was fun great entertainment with good guitarist. Plenty of cocktail waitresses you will get drinks.

"Confirming beds"
JamminCin, 18 Août 2023

Beds were super comfortable in the North Tower. Staff very nice. Only complaints: Did not serve breakfast for a Plus hotel. Phone buttons didn't work too call desk. Toilet would not flush properly. TV remote did not work correctly to view guide. Elevator did not align flat with floor which was a little scary. Deli oven broken so no pizza or hot sandwiches. Craps and roulette not open during our stay. Was going to extend stay but due to table closures, left two days earlier.

"Clean & reasonable"
Departure05233043120, 18 Août 2023

We stay here often, our room has always been clean, front desk check in so sweet, very personal, we eat at the Steakhouse and at Mel's Diner and never have we been disappointed. The Coffee bar is also a top perk!

"Stay anywhere but here ."
phelps1313, 17 Août 2023

First I was escorted off the property because a man broke into a room and held hostages . The security here is almost non existent . Second during my 4 night stay house keeping never came to my room even after being notified twice. The room was tired and old . I heard staff talking poorly about their job and blantantly using profanity . Saw homeless wandering around and once again zero security . Terrible place

"Boomtown rocks are"
patronhernandez1989, 15 Août 2023

Boo town is a perfect get away and is always fun to stay can't complain everything was great and staff was fast and efficient enjoy staying at boomtown best western and will be back very shortly to enjoy another wonderful night

"It's better than some, not as great as most."
6of9fromTX, 15 Août 2023

If all you need is a roof over your head and a place to gamble away a few dollars, then this is a place for you. The rooms are fine. But, the heating/cooling units are extremely loud - especially when they turn on to maintain the desired temperature. Aside from check in, the remainder of the hotel staff (in my opinion) do not understand the concept of customer service. The staff at the Steakhouse were very engaging and friendly. But, do not order the Prime Rib - worst I have ever had... seriously EVER! As for the gambling, it wasn't "bad." The slots were super tight. But, overall between myself and the party I was a part of at the tables, we left with a few dollars more than we came with. On the question of whether or not I'd stay here again... Yes, I would. But, only because it is across the street from the golf course I'm playing. IF I ever stay here again, I'll simply do so with much lower expectations.

"Great Service, Value and Amenities"
matthen2017, 31 Juillet 2023

I always like to stay at Best Western for their great service, amenities and value. I recommend Best Western over all the others. The place is always clean and I can always find what I need. My family likes to interact with the staff and my family members enjoy feeling important in the hotel's family friendly environment.

"Accommodation for All"
Raquel F, 30 Juillet 2023

7/27/23-we asked for a room with ADA -mother needs a low bed, rails in the bathroom, wheelchair, and of course clean room. Our expectations were met beyond what we expected. Mother said she felt like she was in her own house. Also, microwave, & refrigerator.

"Unhelpful Employees Bad Casino"
B857LGdavidb, 19 Juillet 2023

Casino and rooms were terrible. Employees were rude. When we tried following up with a manager we never heard back. No one in our party won anything, not to mention the hosts were absolutely useless. That's what we deserve for going to some run down hole in the wall in the middle of nowhere instead of a real resort. To give you a good idea of what this place is like. Imagine staying in a horror movie motel such as the bates motel. Then imagine losing thousands in the casino and paying for the privilege of staying there. No worries though they mailed us a promotion inviting us back to their roach motel with $5 in freeplay and discounted room rates. Never again.

"Worst Hotel And Casino In Nevada"
L1721RWjj, 19 Juillet 2023

Disgusting establishment with rooms that smell like vomit, no decent food options and extremely tight slot machines. What a dumpster fire this place is. Mismanaged, unhappy employees as well. We could hear them all complaining about how bad upper management and the marketing department is. My wife and I got a good laugh. It's no wonder that there are hardly ever any customers playing. Way out of the way as well.

greedy713, 17 Juillet 2023

Boomtown is a great place to stay. Casino, fun center for kids. Swimming pool. Good food. Bed was comfortable. My parents used to bring us as kids, now I take my grandbabies. Would definitely recommend.

"Great place overall"
k80lady13, 16 Juillet 2023

Loved all the activities and great food and customer service. Great for the family and for the adults. Alot of activities for to do in house and loved the Casino as well. I will definitely be back soon. Thank you

"Possible Move to REno"
willjO915FM, 09 Juillet 2023

We have enjoyed stays at BoomTown Hotel Casino many times on the past few years. We enjoy the times in Reno and surrounding areas. So much so, that we re considering a move to live in Reno area. This trip was a chance to learn more of the social and 'life' realities in Reno. We basically took a 'deep dive' into the life Reno affords. We liked it!!!

goldengatellc208, 06 Juillet 2023

We had a great stay here. This was our second time here to stay. We have had nothing but great experiences here. Plenty to do and everything you need there. Love the fact that they have a coffee shop on site and it's open later.

"Clean Clean Clean Rooms"
peeblesjenny2, 10 Février 2023

I was super impressed with how Clean the rooms are and the staff is wonderful I won a jackpot in the casino and just had a wonderful time....I would highly recommend this hotel to anyone in the future I live in Reno so this was just a nice little getaway and I am so happy I went...Thanks to everyone and to Klayton at the front desk was wonderful friendly and helpful...

"Bed Bugs"
pppblondie, 08 Février 2023

Bed Bugs were found in my husbands room. He wondered why he was itching and getting bit. So finally on the 4 night, he pulled down the sheets and there were tons of BED BUGS! They moved him to another room and that room had DEAD BUGS in it. Cleanliness of the rooms is awful. Buffet was not open either due to Covid. He went January 2023. Covid is pretty much over.

"Keno in Reno"
kentjalberti, 05 Février 2023

We want to thank Boomtown and especially Gracie at the front desk for making us feel at home. We come to play Keno and celebrate my fathers 88 birthday and she was sure to be sure we had everything we needed including a room next to the elevator as my father uses a walker. Thank yoy

"Mini Get Away"
FloAndMok, 01 Février 2023

My family always love staying at boomtown. Away from the huge crowd. Nice and easy stay. Not Smokey. Pleasant staff. Overall, we love staying here and always the first hotel comes in our mind when we plan on visiting Reno/Tahoe.

"Rude, Clueless Front Desk Staff"
daw45, 13 Janvier 2023

At check in, I stood there as the 2 girls were playing on their phones showing them to each other until I cleared my throat and they realized I was there. When I checked in, I asked to leave a key for my son and put his name on the room as he would be arriving later and i wouldn't be back until Midnight. The girl with the piercing above her chin got a key and put it in a sleeve and wrote his name on it and said it would be ready for him. I asked if she also put his name on the room reservation and she said yes. At 9;30, I got a call from my son saying he couldn't check in because they couldn't find the key and his name was not on the room and that they had to wait for a manager. I called and explained the situation and the person put him on the room. By that time, the manager showed up and was rude telling him that I couldn't transfer the room to him ( which I didn't) and that they would make a one time exception. Upon check out, I asked to talk to a manager and was told they weren't available.

"Great deal!"
530mlm, 08 Janvier 2023

For the price and the quality you can't go wrong! Lots to do right there at Boomtown! Some interior is a little dated but not bad for the price at all! Pack up and go check it out! You will be glad you did!

"New Slots"
willjO915FM, 04 Janvier 2023

We were most pleased by the large number of new slot games on the floor this time. And, they paid me some good money! Thanks for that. The room was fine and clean and comfortable. Mel's was great, as usual. It's the only one left in Reno since the Sands closed.

"Tired and Dated"
PinkLemonTravel, 03 Janvier 2023

We arrived to a dirty tissue on the floor of our room. There was mold in the sill of our window. Twice during our stay we requested for our room to be made up and trash emptied, it was not done either time (although a portion of our rate was refunded as a result of complaining). The phone was broken in our room. We were enticed by the offer of an indoor pool, but the pool is dirty and dated, and it's quite cold to sit beside it during winter. There are plenty of other better properties in Reno for much more affordable rates, I don't think we'll be returning...

"nice place to stay"
Jim W, 20 Décembre 2022

This hotel is conveniently located just west of Reno. Beds are pretty comfortable, heating system works well. They have an indoor pool for the kids and a full casino for the adults. Not a 5 star hotel, but a nice place to stay

"Nice clean stay"
robperez2016, 13 Décembre 2022

This place was easy to get a room no hassle great prices clean great tv n it's over all a decent place to stay.id stay here in the future as well as let people know that this is a good place to rent rooms

"Great amenities but the room was outdated"
dryan2022, 12 Décembre 2022

Great services and options with fun center and pool however the rooms were a bit outdated. Service was good and friendly but also not consistent, some service members were not very friendly especially the service and valley.

"Boomtown Overnight"
mrgokeeffe, 29 Novembre 2022

Staff seemed to be minimal. Cocktail waitresses were hard to find and not friendly or prompt. Dinner at Mel's was slow and food was not correct, was cold and not very good. Staff seemed short. I had a coupon for food but was not pleased with me meal.

"Family getaway"
B4509IRdebrac, 26 Novembre 2022

If you want an affordable fun place to visit with your children, this is the place to visit. Inside pool, lower priced game room and fun mini rides for all ages. Small property makes it easy to wander around and has a safe environment away from the big city. Microwave for reheating or heating food and small fridge for your drinks. An affordable place to go with kids and not break the pocket book.

"Boomtown Day Manager/Supervisor was RUDE-!!!"
leinani19, 25 Novembre 2022

At Boomtown, I stayed in a room where, apparently, maintenance was needed next door; however, I was not informed/warned of this, nor was I offered a different room, so as to avoid the extremely loud pounding noise of hammers banging on walls. I was unable to use my room for part of the afternoon on 11/23/22, due to the extremely loud noise, and was abruptly woken from sleep on 11/24/22 by the shocking noise of hammers pounding on the wall where my headboard rested. This is not acceptable for a guest, and I felt it should be brought to the attention of management, where perhaps some remedy could be offered. The ladies working the front desk were very kind; they were apologetic and conveyed caring. However, the day manager/supervisor (an older white male with a thin build and glasses) on Thanksgiving Day (11/24/22) was extremely dismissive and quite rude when I brought my concerns to him; he did not take any responsibility, made lame excuses that made no sense, and made absolutely no effort to make things right— he failed even to offer a sincere apology-! The behavior of the manager/supervisor ruined my stay, and my holiday— this was actually worse than the noise, because it “added insult to injury”-! And, since I was given no assurance that this would not happen again, I will not recommend others stay at this hotel-!

"Not staying There again"
unkn0wn670, 22 Novembre 2022

The rooms were over priced, the casino was smoked filled and the Fun center open so late that kids were able to enjoy it either. The food at Mels was the best part, as they serve up a great dinner and breakfast.

"Boomtown Best Western Hotel and Steak House"
MarkDelappe, 06 Novembre 2022

We made reservations for one night here and also the steak house for dinner. The room was clean and everything worked. There is a nice tv, fridge, coffee maker, microwave, and safe. The king size bed was very comfortable and had plenty of accessible outlets. The steak house we have visited before and already knew how good the food and staff are. We celebrated our mother's and her sister's 85th birthday with 7 of us and it was perfect.

"Power outage AND water outage."
shhhhhuvel, 25 Octobre 2022

One night the power went out. They were running part of the casino on battery back up because the emergency generator didn't work. No power in any of the rooms for about 4 hours from 11 P.M. to 3 A.M. Then to cap it off, the water was shut off the next morning without any warning. Housekeeping didn't clean the room during our 3 night stay and the housekeepers, when asked, would not replace our bath towels. Not a great way to spend a 29th anniversary.

"Great Getaway"
Vacation28357100129, 25 Octobre 2022

Fun for the whole family from the arcade to gambling there is something for everyone! Take a dive in the indoor pool or hit the weights at the fitness center! Pricing of arcade and the deli are very reasonable, if you are on a budget and have a big family like me Boomtown is definitely the place for you!

No1tazfan, 13 Octobre 2022

This was the first time we stayed here (and not the last). It was clean, beautifully decorated, lots of pillows and staff was first rate! We will definitely go back.. All the gambling was a total blast also!

"One-stop family fun"
marssoup, 08 Octobre 2022

I wish we hadn't been rushing in and out of town so quickly. The band downstairs was playing some of my favorite classic rock, people were dancing, and the family fun center would've been perfect for my teenage boys if we'd had more than a couple of hours to relax. As it was, we enjoyed a late dinner at Mel's, and slept in a very quiet, very dark room (it was perfect). Only one issue would be in the bathroom; the shower wasn't cleaned well and the floor tiles were buckling a little (like the building could crumble underneath us, but that's just my mind playing tricks... it was fine.) I would definitely stay there again!!

"Comfy room, friendly staff"
Mary W, 07 Octobre 2022

Stayed here, on my way home from California. This is a beautiful casino, restaurant and hotel. Comfy and quiet room, easy to get to and the complimentary soap ,shampoo, etc. we're awesome. I was worried about, road noise, but it was quiet!!!

"Property is great for family trips but we were very disappointed this time"
U1064KOwilliamv, 04 Octobre 2022

We took our grandson here for his sixth birthday so he could enjoy the indoor pool. However, they closed the pool with no notification and no discount. Our grandson was crushed and we resorted to bribery at the Boomtown Fun Center to make it up to him; it would've been nice if the hotel offered to cover some of that cost with a complimentary Fun Center card or something but they were not apologetic in the least because the closure was "unforseen" so they felt justified to ignore the feelings of our grandson or to offer anything as a consolation. Very disappointing to feel like their staff is so out of touch or prevented from "doing the right thing" when something goes wrong on their property. Thank goodness Mel's food and service, as always, was stellar! (It would've been even better if there were a microwave in the room, though, to heat up our leftovers from the night before...)

"great stay"
padrake1122, 01 Octobre 2022

Room was good, loved the shower spray, comfy bed, spelt great, very clean. We ate at the steakhouse, 20 oz bone in rib eye, cooked perfectly, 1 meal would have feed 2 easily. Casino staff very helpful with gaming tables,

"Street Vibes"
twotrek463, 30 Septembre 2022

I will stay at this hotel again. I like when they have special room rates, discounts on food and gas. It's a little out of the way but if u don't mind it being a little quiet then its the perfect getaway up in the mountains

"Boomtown Plus"
Larry S, 24 Septembre 2022

The North Tower is the remodeled part of the hotel. The hotel is nice. I requested room service to have my room cleaned. It never happened. I was very disappointed. Also, I was awakened at 6:00 am for a fire alarm.. There were no apologies for the aforementioned inconviencies.

"Not Happy !!"
noels339, 22 Septembre 2022

The property is very spread out and is difficult to navigate, unless you carry a GPS. Furthermore, the food at Mel's Diner was tasteless institutional food and nothing to rave about. But the most irritating thing experienced is that my wife and I stayed for 5 days, and our room was not cleaned once during the time period !!! Each time we called the front desk requesting cleaning, we were given lip service and promises, but no results. WE WILL NEVER STAY THERE AGAIN !!!!!!

"My one night stay ay Boomtown"
925Yankeefan777, 21 Septembre 2022

We were very pleased with our stay. Our room was very clean & had a comfortable bed. It was also nice to have a microwave & refrigerator in the room . We also enjoyed a nice dinner & a delicious breakfast the next morning . I always love the food at Mel's Diner.

"Worst Stay Ever"
518orlandor, 19 Septembre 2022

Dear Public, I'm A Disabled Veteran Who's Experience At Boomtown Hotel And Casino In Verdi Was A 3 Day Nightmare And Over All Bad Experience For The Price, Or As They Say, You Get What You Pay For Even If It's Free. I Rented A Hotel Room At Boomtown To Attend A Family Wedding Only To Deal With The Following... 1. Hotel Room, Subpar , Small, Not Sanitized And Poorly Cleaned, Toilet Would Not Flush Completely, Tub Backed Up, Sink Poorly Cleaned, Didn't Trust Using The Coffee Maker Or Microwave Because Of Overall Room Condition. 2. Last I Checked, COVID Still Exists, But At Boomtown, You Would Not Believe So With Most Of The Staff And Guest Running Around The Entire Premise Unmasked Like They're At A Super Spreader Event Not Knowing Who Might Be Carriers Gave Me Great Concern, Countering This Message: What you can expect during your stay All linens sanitized in high-temperature wash Face masks required for guests in public areas Face masks required for staff in public areas Hand sanitizer available to guests & staff Stay-at-home policy for staff with symptoms Regularly sanitized high-traffic areas Staff required to regularly wash hands Daily temperature and symptom checks for staff Contactless check-in Contactless check-out Individually wrapped toiletries 3. An Fire Alarm Emergency Event Happened Around 05:00am 09/18/2022 Which Caused The Guess Of The Entire Hotel To Empty Into The Parking Lot And First Responders To Respond, To Said Emergency, With Very Little To No Guidance Or Information As To The Nature Or Cause Of The Event From Hotel Staff/ Security. All Was Said Was Not To Return To Rooms On The 1st Floor, But Nothing Mentioned As To Why? 4. A Hotel Staffer Came Out To Address The Guess In The Parking Lot Stating That All Guess Hotel Fees Would Be Reimbursed And No Charges Would Be Posted For Their Stays And That A Extra Free Night Would Given To All Guess For The Inconvenience. 5. Upon Check, Out My, Dog A Cute Adorable Pomchi (Chihuahua/Pomeranian) Small Dog That Minds His Own Business Until His Or My/Spouse's Space Is Invaded By Strangers Which Happened To Occur To Which The Hotel's General Manager Decides To Ban My Dog indefinitely For Reason Unknown Other Than Our Skin Complexion (African American) Because The Guess (White) Of Course Decided Try In An Attempt To Pet Our Dog Without Our Permission. 6. On Top Of The Alleged Incident With Our Pomchi, The Hotel Manager With A Dismissal/ Hostile Attitude Towards My Fiancee' And I (Must Be Our Skin Color) Would Not Refund Our Pet Stay, Stating It Was Not Part Of The Hotel Fees Even As I Tried To Explain The Blanket Statement Of "All Hotel Fees Being Reimbursed" As Quoted By One Of The Boomtown Hotel Staff Member As He Addressed The Hotel Guess Gathered In The Hotel Parking Lot Awaiting Conformation As To Why We Were All Evacuated By The 05:00 Fire Alarm That Occurred On 09/18/2022. Take Away From The 3 Day Stay, Boomtown Has Officially Been Wiped From My Vacation Stay On Any Occasion, Not Only Because Of The Condition Of The Room But The Attitude Of Staff Reflecting Those Conditions, Both To Whom Are Poorly Maintained And Negligent Providing Substandard Service To The Customer. Regards, Orlando Robinson

"Too expensive!"
cassmgibson, 19 Septembre 2022

We use to love BoomTown. We like that it's away from the hustle and bustle. But the rates have gone up so high that we would rather stay on the strip. The AC in our room was loud and annoying. It woke us up during the night. The tub did not drain properly. If the rates are going to be higher than the Peppermill then please at least make it worth it.

"Adequate amenities, Great Location, Not great service overall!"
geraldmcshane, 18 Septembre 2022

8 night stay and received no cleaning services, had to fi ally resort to placing trash in hall or taking out myself. Asked for fresh towels on day 6 and never received them, unfortunately I am not the type to make a big spectacle if I can manage on my own, I will just avoid the place in the future. It is a shame cause it is just fine other than service and lack of staff isn't a reasonable excuse for 9 straight days

"Lovely Room"
Burris_2009, 16 Septembre 2022

It is an ADA room because I am in a wheelchair, the restroom was wonderful, I wanted to take it home with me! The bed headboard is beautiful and we loved the soft brown colors of the room. I hope we can get the same room when we pass through in the future.

"Good place for the whole family!"
asfan44, 16 Septembre 2022

We had a two room suite which was pretty nice. Very spacious! Clean rooms except we had bugs on our window sill and webs and bugs covering our balcony lights. The amenities were good. Bathrooms are HUGE!! Overall, I was happy with our stay

jerryadeleon, 14 Septembre 2022

Enjoy playing slots machine table game front office very friendly I decided to stay for a night they gave me complimentary room to spend a night enjoyed free drinks and meal discount loss money but I enjoyed playing casino come back again next month

"Cute facility but the cigarette smoke unbearable"
pmtulley, 12 Septembre 2022

Our non smoking room stunk of cigarettes the entire facility very strong odor of Cigarettes and marijuana. The beds very uncomfortable and air conditioning very noisy. I will say the staff was very friendly and helpful.

"Old and In need"
r0bins0uth, 09 Septembre 2022

Boomtown thanks for the discounted deal, but you can keep the smelly cigarette smoke and tatty decor.The dungeon like halls with “Art” really? The best thing about Boomtown was the Staff,every person was polite, helpful and friendly

"Great place to stay"
Corona1951, 06 Septembre 2022

Have no complaints I'm always treated with respect and friendliness And I will continue we'll continue to stay in the Best Western in boomtown in anywhere else throughout the United States loved it always do

"Boomtown is the bomb!"
Karen G, 29 Août 2022

Great stay. Won money. Got alot of comps. Clean rooms. Friendly staff. Couldn't ask for anything more other than upgrade the coffee and creamer in the room. But Peets coffee is down stairs and that is a big plus!

ewilder63, 29 Août 2022

This is my go to Hotel at Boomtown. Always clean easy to get to. I have always had a great experience when I stay here. I would highly recommend this hotel to my friends and family. The fun center is also very enjoyable!

"12 Anniversary"
alancarlson07, 10 Août 2022

Staff here is amazing, they take care of every need. Rooms are very clean overall experience is awesome. Location is close to Reno without all the downtown hustle and bustle. Also close to Truckee river river and plenty of other attractions. They also have an indoor pool, and a great family fun center. Restaurants are fully staffed with amazing service.

"The hotel was very clean and the staff was friendly. I would definitely stay here again."
charlesjingraham, 01 Août 2022

Everything was wonderful with my stay. I had no issues. I enjoyed using my free comps and actually one money at the Black Jack Table. The entire staff was professional and tolerated my stay. I would highly recommend this hotel and services to others.

"Sad what this hotel/casino has become."
CreativelyCarol, 29 Juillet 2022

People are unfriendly, room is small, no breakfast, yelling in parking lot, no security to stop the people. Not up to Best Western Plus standards. It may be good with children since they have mini golf and merri go round, but nothing else

"Best Bang for Your BUCK ---- BOOMTOWN Verdi, Nevada"
jfhoffer9, 27 Juillet 2022

I have been coming and staying here for over the last 15+ years. The Mel's Diner is open 24/7 Excellent service, staff and amenities including the indoor pool. There is a Cabela's and Chevron gas station nearby and also a KOA campground. One of my favorite places to stay when visiting the Reno area !!!

"Fun and enjoyable"
angelarod20, 24 Juillet 2022

The staff was very friendly and the band at the bar was amazing I had a great time the only thing I was bummed out about was the pool I wish it would have been a little more cooler and it was a bit blah

"Love this hotel but"
mendoza1997rose, 21 Juillet 2022

I love this hotel because it's a very kid friendly hotel with a pool and an arcade And a very vintage place to eat however it takes you forever to get your food at Mel's it could take you at least 40 minutes just to get your order taken after you get your drink also The room was quite a mess in the bathroom the tub was very unsanitary with other people‘s hair and blood droplets around also the maids come knocking on the door to get you out before it's even time to leave and check out

"Great Place to Stay!!!!"
sstetz2022, 20 Juillet 2022

Very nice rooms, very comfortable beds. Had all the amenities in the room, Microwave, Refrigerator, and a small Safe. Coffee maker and place to get ice! staff friendly, very clean and did not smell like smoke, which alot of casinos do! Offered dinks and had a Great Band Playing! Parking was great! I was traveling with my mom that was handicap. GREAT handicap accessible rooms, with 2 beds! More do not have this!!!! A GREAT place to stay and gamble! Definitely Recommend it!!!

"Family frendiy"
dens1150, 15 Juillet 2022

This location offers everything for a family friendly stay. Restaurants are well staffed serving great food. The cleaning staff for the room was great, our every need was meet, from soap to coffee pods.

"Boomtown Reno"
MaryPicoParis143, 01 Juillet 2022

Boomtown is a very quaint casino. Staff is excellent. Mel's restaurant is great. Casino pays if you hit right machine, saw many winners. Servers were always they to ask you if you would like a beverage. Great experience

booboobear5000, 29 Juin 2022

Boomtown Review I and my husband are both disabled. we needed ice and the ice machine on our floor was broken. according to another guest in the room for ice the machine had been broken for days. i called the front desk asking for help in getting some ice. “Hailey" answered the front desk phone and ended up screaming at me and hanging up on me. literally screaming! I called back and ask for a supervisor. “Sarah" answered and lied to me. she said she could "hear" me screaming at Hailey. i did not once raise my voice! i was in shock! she hung up on me also after promising to connect me to security, which she did not do. i had to call a third time and ask for security. i had earlier in the day ask a security person, "Jimmy" for a bottle of water and he very sweetly brought me 3 bottles. once i finally got to security Jimmy answered the phone and promised to bring me ice within 10 minutes. He did so and i tipped him very well for the second time that day. Being disabled made it impossible for us to go wandering around other floors looking for ice and that was the only suggestion i got from the front desk. i was so angry i swore we will never stay at boomtown best western again. and we will not. Sarah told me she will be "looking forward to reading my review". well, here it is and i will make certain that nobody i know ever stays at your hotel in the future. we paid too much money for your room (nearly $200.00) to be treated this way. we also had to wait, standing, at the front desk for 30 minutes while a supervisor "inspected" our room because i have a service dog. the room had stains on the carpet, stains on the cement floor of the balcony (all of which i took photos of as soon as we saw them) and my service dog did not make a single stain. she is too well trained for that. it is also a non smoking room but i took photos out the balcony window of hundreds of cigarette butts of all kinds on the ground outside.we over tip, we have money. i even tipped the maid for our room cleaning and tipped the other maid who brought us more coffee packets. i did not tip the front desk when we were leaving due to all the mistreatment we had. we both had prime rib and lobster from Mel's steakhouse and it was expensive but so good it was worth every penny. your front desk personnel were horrible to us. i will be leaving this same review on yelp and any other place i can find. people need to know these things before they give you their money.

"Just like family"
Dreamer696274, 28 Juin 2022

Guests at Boomtown are treated like family. All the personnel are friendly, helpful, and respond immediately to requests. The fitness room is fully stocked with weights, medicine balls, mat, and cardio machines. The rooms are luxurious. The restaurants offer great food and ambiance. The games are amazing and there is a fun center for children. Lots of deals and rewards are offered when you sign up for an account. We have a wonderful time whenever we visit.

"I had an excellent stay at Best Western Boomtown Casino with no problems at all."
wallpapergone, 26 Juin 2022

I booked my stay for 3 nights and was able to use my $20. food credit for my breakfast at Mel's Dinner which was delicious. I was able to use my free play at the slot machines and came up on my money. The hotel service was very friendly and the room was perfect. I don't want to brag to much because I don't want it to be fully booked next time I need to stay.

"Bugs in room, rude housekeepers. Check in staff, however, was very nice. Not at all worth the retail of $100+ per night."
richiesiixfifty, 26 Juin 2022

I could never recommend this place based on my last stay. The room was crawling with ants and roaches in the bathroom. Housekeeping staff was unbelievably rude when we asked for room service. Called four times and nobody serviced our room for a three night stay. Security was overly aggressive and accusatory about a theft issue at the hotel/casino, then made very little apology when the issue was resolved. Check in staff was great, though. The lady at the front desk was very polite. This place wants 100 plus dollars a night the room and service you get isn't even worth half that in my opinion. Could have easily stayed at a hotel 6 and had a better experience for less.

"Dirty and smelly"
E R, 13 Juin 2022

Half of the gaming floor smelt like a dirty diaper. The hallways haven't been vacuumed, a dirty drink glass was left by the 2nd floor elevator for more than 24 hours. The shower in our room smelt and looked like it hadn't been cleaned in months with pink goo growing in it. The left side night stand area smelt like someone urinated next to it. Told we could ask for housekeeping but we're not likely to get it due to short staff. VERY DISSAPOINTED in the Boomtown Best Western Plus, I expected better from a BW Plus property. I've stayed in downtown motels that were cleaner.

"Surprising Great Room"
hollanddeedee, 10 Juin 2022

Love the room, love the balcony. Enjoyed everything. Thank you for sharing this room with us. It was very comfortable and slept good. Enjoyed room service good food. Neat balcony and nice fireplace and good programs on television.

"Rare rave review"
placerman, 06 Juin 2022

I travel a lot for business and have stayed in various hotels throughout California and the Nevada border area. This Best Western gets a rare excellent rating from me. The room was big enough not to feel I'm in a closet, the bathroom was wider than any other hotel which is the preferable dimensions rather than long. AC didn't sound like a broken down airplane and wasn't those digital ones that you can't keep the fan on. Internet worked quite well most of the time, except in the mornings when the server was always down. The only issue was the tiny mini fridge. This model was narrower than the standard size, making it hard to fit much inside it. Plus it had no separate freezer compartment and does not stay running 24/7. You have to push a button inside every two hours to keep it on/running. As one who travels with perishable food and works out in the field all day, it was difficult to get my freezer blocks frozen enough to last all day in a cooler. Other than that, the bed while soft, wasn't too much that I had any back aches. Highly recommend if you want to stay outside Reno for a competitive price/service point.

"Great room, service, food"
maxikyd, 04 Juin 2022

Soft clean beds. Room had coffee pot, microwave, refrigerator with 2 hr freeze cycle option. Pleasant staff. John, the concierge, was witty, entertaining, and very pleasant to talk with. Delicious lamb chops and Caprese salad at the Steakhouse. Mel's Diner is a great place for breakfast. Right now (June 2022) there is a lot of construction in the area, so the drive to the hotel was tricky, but manageable.

"Fun and winning place!"
KDG57, 30 Mai 2022

What a blast! Our room (a huge King suite with a a balcony) was top-notch. And my gambling money went far. We stayed two nights and had SO much fun. The only bummer was I lost my debit card somehow, but everyone from Security and even the cocktail waitress helped me to look for it. We never did find it, but that's on me.

"People are super friendly at restaurants in the front everywhere Love that they have music it is better than going downt"
rrmrsm5, 23 Mai 2022

People are super friendly in any part of the hotel that you go to restaurants everywhere Love that they have music all afternoon you just have a lot of fun there better than going into town we just like to stay there and hang around and gamble

"Much needed getaway"
jcgathome, 18 Mai 2022

Room clean, beds comfortable. Nicely decorated room. Large rooms. Iron and ironing board came in handy for pressing wrinkles out of our clothing. We will most definitely stay again when we are traveling into Reno.

"A pleasant surprise"
edonaghy1970, 13 Mai 2022

Off the beaten track for Reno, but definitely worth a stay. Just 9 freeway miles from downtown, Boomtown is a smaller hotel/casino than the typical Reno hotel/casino. I noticed a different atmosphere from downtown's large corporate casinos. Every staff member we dealt with was friendly and eager to help. Mel's is the only restaurant besides the pricy steak house. Mel's menu is large with generous servings of good old fashioned American cuisine. And reasonable. Recommended!

"Family reunion"
Sheryl W, 05 Mai 2022

We stayed over a weekend with kids and grandkids. We had a king bedroom which was very nice and the Grand Suite which was very roomy. The suite has only a very small refrigerator and a microwave. I would love to see them upgrade their grand suites to include full size refrigerators and coffee makers. The furniture was a bit dated, but adequate. The kids loved the massive arcade which included games for all ages. They have an amazing collection of western memorabilia and signed guitars. I had a great time listening to live music at the guitar bar. The casino is well laid out, open, and airy. They do a good job of keeping the smoke to a minimum. I was impressed with hotel staff from front desk to bell staff, everyone was engaging, helpful, and cheerful. The staff seem to enjoy where they work. I was disappointed to find that their pool was closed after being told it would be open, but overall we thoroughly enjoyed the trip and will likely visit again.

"The rooms smelly musty"
jaycobmeinke, 30 Avril 2022

There must be some sorta mold growing in the walls or something because it's the mustiest hotel room I have ever experienced and the manager accused me of lying when there was a miscommunication between my pregnant girlfriend and a receptionist who put us in a smoking room.

"Great stay at a fun place in Reno, Nevada"
DeeDee K, 24 Avril 2022

Boomtown has never disappointed us. Always clean and fun things going on. We stay in the North tower and our rooms have always been clean and inviting..with beautiful Mountain View's. Restaurants have great affordable food choices and the gift shop has a nice selection of items. Overall stays have been excellent that's why it's the only place we stay at in Reno.

"Small pool, noisy staff"
hartscross, 19 Avril 2022

Needed to keep asking for more towels and more coffee need better accommodations. A bigger pool and a Jacuzzi would be nice and easier access to the casino floor. Staff was very loud during the day and I was resting.

"good for the price"
998bradlym, 09 Avril 2022

nice an quite comfortable bed the promo price was great the room was clean and the wifi worked well. We did however call for an extra blanket to be brought to our room but they never brought it. the petes coffee was good and so was mels for breakfast

"Sleezy place"
Mitch54566, 03 Avril 2022

Stay away from this sleezy hotel. If you are about something sleezy amd dirty this is for you! The staff wasnt friendly, long waits for food, cockroaches in my room. The entire place smelled of smoke and weed.

"Gotta Love Boomtown"
pennygambler, 01 Avril 2022

I stay here almost every time I go to Reno. The price is good. Its clean. Has stuff for the kids, like the arcade and the pool. For the adults, the gaming is good and the Guitar Bar always has great music and a smiling bartender named Albert.

"Love Boomtown!"
janetc947, 31 Mars 2022

My Favorite Casino to stay in Reno Nighly live Bands, Great staff and games, Nice pool great resturants to eat and wonderful rooms with microwaves which no charge for the and resort fees the best other casinos charge giving you more money to gamble, eat and shop at gift shop!

"An alternative choice for stay for North Star ski trip"
Yoyo012910, 30 Mars 2022

We had one-night stay for the next day ski trip at North Star. The location was closer compared with Reno hotels, as the Truckee choice was very limited. The hotel has a big casino, which we did not use. The room was clean and sleep was great!

"Always a great place to play and stay"
Corrine G, 28 Mars 2022

One of our favorite places to stay when we come to Reno. They have great service, happy, and friendly staff. Also for a hotel that allows small dogs the rooms are very clean and never smell. We are always satisfied when when we stay.

"Motel quality"
Paradise59908546646, 28 Mars 2022

We are Best Western members, and this hotel does not meet the hotel standards of room quality that we have found at many other locations. The room is old, run down and icky like a cheap motel. Air conditioning was lacking and the refrigerator would not get cold enough.

"Nice rooms but guests are noisy"
krowbait, 23 Mars 2022

I stay here a lot and the rooms are nice, spacious and clean They have in room coffee,fridge,microwave and safe There's a Pete's coffee and a Mel's Diner that are conveniently located downstairs My main complaint is there are a lot of noisy guests that stay here( it is a casino) and you can't fault the hotel for their unruly guests

"Absolutely Terrible"
Explorer695466getfun, 22 Mars 2022

I was harassed for no reason and told to leave the bar when all I was doing was drinking a few beers. just because the young woman bartender that just got on shift overheard that I was a Trump supporter and immediately called security and kicked me out of their establishment for no reason at all. I guess you have to be a Democrat to stay in this establishment!

"Boomtown Couples Fun"
HAW76, 15 Mars 2022

Couples trip. Had great time live music high energy. Dancing, gambling , eating and we spent hours in the fun zone playing games. We love to come see DANA the Pit boss, Spkike our amazing host, Lee, Brian, Shelly, and the list goes on.. the ole school team is what keeps us coming back and referring family and friends

Mo M, 13 Mars 2022

Very clean, and quiet.. Was able to get much needed R and R. The housekeeping staff was very amicable. The food from Mel's was amazing. There is nothing but good things to be said about Best Western, and their staff.

"100 % Happy"
Experience198945, 12 Mars 2022

We had a pleasant and professional interaction with all the staff members that we came in contact with. All the staff was very accommodating. We had an incident that required interaction with the security staff. They were caring and professional during our time taking care of the problem. Overall, our trip was very enjoyable.

"Boomtown Best Western"
Jet57481967518, 09 Mars 2022

I've used this facility before, and it was as good as before. As a small skiing group, we used the suite room that is very comfortable. Because this is also the Casino, there is always plenty of ways to entertain yourself or group. And, the Steakhouse is so very good. Not only the food but the service.

"Very Nice Room"
monkeysgma, 05 Février 2022

The Bed and pillows was very nice and comfortable. The Room was very beautiful The staff is always so friendly I would recommend this hotel to all my family and friends. The water was really nice not to hot or cold.

"2 night stay"
911MarkPD1984, 25 Janvier 2022

Very friendly staff/employees, balcony a plus but could have been cleaned a bit better (cigarette butts/beer can/ashtray cup), piece of interior wood table trim cracked, but not significant, non-functioning in-room safe (batteries?).

Debra S, 24 Janvier 2022

Alway's enjoy getting away for a couple of day's to relax. We always enjoy staying at the Best Western at Boomtown in Verdi NV. The staff is always friendly and helpful and the rooms are always clean and comfortable.

"Great experience!"
Micheleehill, 22 Janvier 2022

This was my first stay. At this location. I will definitely return. The room was spacious, clean, and comfortable. All of the staff that I encountered, were helpful, efficient, and made me feel welcomed.

"Corona Safe Hotel and Casino"
Delores B, 22 Janvier 2022

This was the ONLY hotel and Casino that adhered to the Governors mandate on mask safety; they really understand the seriousness of this Virus and implemented every precaution necessary .my family and I felt safe.

"Our short stay"
gaeasley, 15 Janvier 2022

Very nice place to stay. All of the people we had contact with were very cordial. They answered any questions we may have had and solved any issues that we had. Not just the indoor workers were helpful but also the outdoor employees made me aware of the condition of the pavement early in the morning when the pavement was damp.

"Customer service and room were bad"
mckarsonj, 06 Janvier 2022

Michelle at the front desk is rude not very helpful at all. Room was filthy used soap and shampoo bottles left in the shower. Dust and dirt all over the room. Tv did not work. Housekeeping was asked 2 different times to clean the room and put fresh towels. Not once did they clean it or restock it.

"Perfect After a Day on the Slopes"
stevedL3368LB, 01 Janvier 2022

Booked a last minute get away to Tahoe with family. As all the hotels in Tahoe/Truckee were booked, came across Boomtown, which I've past on the highway many times. It's down, off the mountain, but only a short drive. Turned out to be an excellent stay. Room was big, beds were comfortable and the Steakhouse was excellent! There is also a swimming pool, casino and family fun center that we didn't take advantage of this trip, but on another visit, we might. Very satisfied with our stay.

"Boomtown worth the drive"
Explore46896234677, 30 Décembre 2021

Boomtown is a hotel casino located just outside of Reno NV. We stay there once a month. Live music is great surprisingly. Cool indoor pool, great players club perks like free rooms. Perfect or a staycation.

"Great for the Price"
davpan13, 22 Décembre 2021

I stayed here with my family (wife and 3 teenagers) We stay here while on a snowboarding trip. It was about 45min to Palisade Tahoe. This is not a 5-star resort, that said, for the price it was a great place to stay. Yes, it is a casino so there were people having fun and staying up late, but that is to be expected. The staff was very helpful and kind. If you are looking for a good value place to stay, this is well worth it.

"Very satisfied"
Anonymous-Campbell, 21 Décembre 2021

We went to Soda Springs and stayed at Best Western Plus, which is 30 mins drive from the ski resort. We had dinner and breakfast at Mel's, the food was so delicious. The service was fast. Reasonable price. We would definitely come back

"show night"
donaldy320, 06 Décembre 2021

excellent facilities offered at all levels. great casino floor without the massive crowds that you face downtown Reno, yet very close to downtown if you prefer the hassle of crowds. very quiet accommodations once you are in your room while a short distance away , people are happy and in a party mood and appear to be having a great time.

"Do not stay here?!! Rip off!!"
gunnarz112021, 03 Décembre 2021

Horrible, Disgusting unenjoyable experience! Smelled horrible, sinks didnt work correctly at all, no hot water, heater made crazy loud noise, bathtub didnt hold water and could not get hot! Rude customee service

"Always a fun time!"
LORI B, 28 Novembre 2021

I really enjoy coming to Boomtown. I come here 3-4 times a year and it's always a fun time. The entertainment at the Guitar Bar was especially good with the blonde lady singing!!! It is also a great venue to see a concert at.

"Wonderful family friendly place to stay and enjoy"
MaliaFifita007, 23 Novembre 2021

One of our favorite places to go with our family where you will enjoy good food any time of the day or night, offerring great services of hosts during your stay as well as comfort and cleanliness of rooms. Slot machines are loose too so you can enjoy some wins along with an awesome fun center for children to have fun as well

CANDICEW444, 21 Novembre 2021

Great stay .. Friendly hotel staff... Entertaining lounge acts...Convenient location for surrounding attractions-events .. Courtesy masks available should you forget yours or leave behind in your room. And... above all... pet friendly!!!!

"quick getaway"
jewels1070, 20 Novembre 2021

The steakhouse is a must; staff and food are awesome. So very delicious. Overall a clean hotel. Beds are comfy. The balconies are not traditional but served its purpose. Entertainment in the bar was great. The gaming areas were not over crowded.

"Comfortable and reasonable"
eiram72156, 06 Novembre 2021

Boomtown is comfortable, small and cozy. The beds and rooms are comfortable. It would be nice if the coffee service in the rooms came with Kerig coffee maker. The TV sound would cut out intermittently. Housekeepers are cordial and provide supplies you need suchas bottled water, coffee and towels.

Ddouble007, 02 Novembre 2021

Nice place to visit will stay again. Fun Clean Friendly Staff . Would definitely recommend for a getaway for couples a a group of friends . If you don't want the large Reno crowds Highly recommend Boomtown

"Mini vacation"
scorpioyg77, 01 Novembre 2021

This was a very much needed break and very appreciative of the free rooms. The staff was pleasant and the food prices were reasonable. I would definitely recommend this place to my family and friends.

"Very convenient for travelers"
sky_blue_pink30, 29 Octobre 2021

Comfortable room, lots of parking space, decent restaurants, all under one roof. Pool available as well as in room coffee, in addition room service was offered. Peet's coffee, Mel's diner, and a steak house to choose from. We felt very safe here.Away from noise and traffic of Reno.

"Nice and Comfortable"
BrendaSue2015, 26 Octobre 2021

I like staying at this hotel when I'm in the Reno area. It's in a location away for the hustle and bustle, so it's a bit more relaxing than the hotels in the downtown Reno area. The grounds and building are clean and feel pretty safe. The rooms are clean and comfy, and I usually have a nice view. I like playing in the casino and I really like the steakhouse.

"Boomtown Hotel Stay"
anadolar43, 23 Octobre 2021

Great place, kind, courteous, and helpful staff! Will stay again! Pool area was clean with plenty of towels and room. I highly recommend staying here. It was child friendly and had an Arcade for children!

"My favorite place to run away"
Carmellarodriguez107, 11 Octobre 2021

I always enjoy my stay at boomtown casino & hotel it has everything my family and I want a place for kids to play great food and a gift shop with reasonable prices and the casino for me and quiet clean hotel and rooms

"Stellar staff"
ChrisM10326, 05 Octobre 2021

Our trip had some hiccups, but the Best Western/Boomtown staff really went above and beyond to make our stay perfect. Marsha (front desk), Tyler (security), Lisa (front desk), Dana (front desk), and Dee (front desk) all stellar staff.

"We love Boomtown Best Western"
skulface65, 03 Octobre 2021

Excellent place to stay. We have the best time every time. The hotel staff are friendly. Great food, great casino and we especially LOVE the music on the overhead and also there is a live band every night!

"Bad checkout"
billylarkin, 02 Octobre 2021

Lady at the desk during checkout was rude and unresponsive to my needs for a luggage cart. In my opinion she was lazy and not willing to do her job. She either needs more training or to be dismissed from her employment.

"Dissatisfied Bestwestern FRONT DESK"
dougcanton, 01 Octobre 2021

They did not have accurate information that was provided when I placed my reservation by telephone one week prior to my visit. I arrived at noon requesting early check-in which is normally 4 PM. After checking with the front desk three times, finally at 3:45 PM room was ready. Girl at front desk said to me well you still got an early check-in! 15 minute early check-in. I can't believe she had the nerve to say that to me!

"Almost Post Covid"
inspect0rr, 29 Septembre 2021

Excellent service. Staff was friendly, courteous and went out of there way to make our stay enjoyable. Good breakfast and relaxing time in the casino. Even won a few dollars. Plenty of parking close to our room. The only disappointment was to come home and find out that someone cloned my ATM card and made a withdrawal. Hopefully the crook will be prosecuted to the fullest extent of the law. The hotel was great to stay at and I would not hesitate to stay there again.

"Boomtown an Oasis in Reno"
luvncalilife, 28 Septembre 2021

When traveling to Reno try staying at Boomtown in Verdi just a few miles away then come and go to Reno as you please. This is a fun place for families and couples and is dog friendly. We enjoy the quality service and friendly staff. Amenities and gaming and plenty of parking. Mel's diner, the Steakhouse and a Deli, the kid's fun center, live music and promotions. Boomtown is our “get away spot.” Everything in one place and The City of Reno nearby for visiting or special events.

"Customer service"
Tahoesilvia, 27 Septembre 2021

Extremely friendly employees in all departments. Excellent customer service. Will definitely stay here again in the near future. Nice property, big rooms, comfortable beds, and pillows. Steak house is great.

"Excellent resort destination"
eugenekoch, 27 Septembre 2021

Place for children, friendly and helpful staff plus excellent food and drink. Gas deals available. Many truckers stay and good Security. Glad to see Mask policy enforced. Parking close but no Valet because of Covid.

"Always a great place to stay"
lkrose, 20 Septembre 2021

Brought my senior citizen parents here for the weekend. They loved the casino. Lots of game choices, plenty of room to get around in my moms scooter. Not a ton of people so there were no crowds too fight.

"Dirty linens"
tracyhenson, 17 Septembre 2021

Dirty towels from previous guest left in room made me wonder if shower was ever cleaned. Asked for housekeeping to clean room while I worked a 12 shift only to come back to hotel and find my room had not been cleaned.

"Best place in Reno area!"
busyinreno, 10 Septembre 2021

LOVE this place! Not only is it a great location but the rooms are good sized, clean, & comfortable. Staff is always friendly. Steakhouse is excellent. Even the gift shop & gas station have a great selection of items (especially local souvenir items).

"Hotel accommodation was good but Casino was terrible."
madr5254, 07 Septembre 2021

My friends and I were told to be quiet while we celebrate winning on craps table. This was on a Saturday night during Labor Day Weekend. No wonder the place seems dead even during holidays. You are not allowed to be loud as you have fun.

"Clean rooms, friendly staff, slots gave value for money"
52jmartin, 06 Septembre 2021

We enjoyed our stay. We lost the money we came to play with, but we won many times, enabling us to continue playing. Machines didn't just take our money with low play time, so it was fun. Great food, most employees very friendly. Common areas were kept clean, we felt safe.

danielledesantis7399, 04 Septembre 2021

Fire victim taken advantage of. False advertising No ethics Poor staff! Prices are overdosed for the area. Charge resort fees and is located on a lonely highway. Not to close to Reno, NV Food was terrible, and poor selection on beer and food. Location is not close to to many amenities and or shopping

"Great Little Get Away a Real Fun Adventure"
jessica272, 30 Août 2021

I have to say, I really enjoyed my stay here at the Best Western at Boom Town in Verdi, NV it had Friendly, helpful staff. Rooms were impeccably clean and comfortable, Restaurant was great they had a Mel's Diner which had a very attentive staff.

"Much needed"
slbenton321, 27 Août 2021

Refreshing much needed escape to regain my long needed alone time and be able to hopefully win the million but very covid safe and clean friendly entertaining hospital and attentive sincere well rounded place to be

billdaviesvpb98, 27 Août 2021

I requested a disability room and when I checked at the registration desk, I was advised none. lack of a shower and safety bar prohibited me for a shower-bath. Had to sponge bath myself using a wash cloth which was entirely satisfactory and reflected this information to my convention companions

"Overnight stay."
sandbjacks0n983, 21 Août 2021

We were sent to the wrong tower and spent at least 1/2 hr+ trying to find our room. The sink in our bathroom was clogged. The service in the steakhouse was extremely slow. The staff was friendly and the food was good.

"Not up to Best Western Plus usual standards"
Lindy H, 18 Août 2021

We were looking for a dog friendly hotel while on a road trip. Best Western Plus has always been a great place to stay. Unfortunately, that wasn't the case here. On checking in, the receptionist was very nice and said he would put us on the first floor with the dog. What he didn't tell us was that it was at the very far end of the first floor with no entrance so we were forced to walk and walk and walk with the dog. There was an employee pickup zone just outside our room and we were treated to listening to the employees yell at each other. They left a real mess there too This is definitely a socks on motel. It's filthy! They must not have a very good ventilation system because the smoke was so thick in the casino. While this hotel came up when I googled “dog friendly hotel Reno”, it's actually about 10 miles out of town. On a positive note, we had dinner in the steak house and it was one of the best rib eyes I've had in years.

"Great stay"
sprack24, 16 Août 2021

We've stayed at the Boomtown Best Western a few times and each stay is great. The rooms are spacious and have a fridge and microwave. The staff are super responsive and helpful. There are several restaurants on site, a family fun center, as well as the casino. The only downside is that the walls don't seem to have a lot of insulation, so it's pretty easy to hear louder noise in the surrounding rooms (i.e. kids laughing/ playing and being kids, partners in a disagreement). These things didn't bother us as they were during the day and we were up already; but something to know if you're a light sleeper or have an untraditional sleep schedule.

"100 % Happy"
Experience198945, 13 Août 2021

I recently stayed three nights at the Boomtown Casino Hotel. I have stayed here many times in the past. I am never dissatisfied with all aspects of my stay. You have everything you need right at your finger tips. Also if you want to venture out, Reno is a quick jot up the road and the possibilities are endless.

"Hire new housekeeping crew....."
h82bher, 05 Août 2021

Room was not comfortable at all . Mountain view from room a joke. Not at all clean. Bad smell throughout North tower . Elevators , hallway and room . Smoke alarm was completely covered by previous guest also after housekeeping did their job . Tacky !!! Not my job either let's see how long it stays covered for .

"Best Place to Stay"
glo1331palmer, 02 Août 2021

Such a great place to stay while in Nevada, Minutes from Truckee and Reno. Really nice room with lots of space and comfort. Very clean and the staff were super helpful and willing to go above and beyond to make our stay as pleasant as possible.

"Great hotel experience"
andrewfranklin559, 31 Juillet 2021

No matter how many nights I stay at a Best Western Hotel, I am completely satisfied with the business center, breakfast bar, or having a great night's sleep. For the best home away from home experience, I always stay at Best Western Hotel.

"Christmas in July"
B4509IRdebrac, 30 Juillet 2021

My girlfriend and I needed a getaway with her two toddlers and chose Boomtown. It had all the animity's for a family. Games, pool, food, and gambling. The game room people were so kind and friendly. The kids had a fantastic time doing everything! Food variety at Mels was awesome. something for everyone...will do this again.

"Our Stay at Boomtown"
gltibbs, 27 Juillet 2021

Beds in the South Tower were not comfortable, the refrigerator was very loud. Room was clean and staff were friendly, but it we were not able to get a good nights sleep. We've stayed in the North tower and were pleased, but not this trip. The prices were more than double than years past, possibly due to post Covid. Overall disappointed for the price we paid :(

"Great time at Boomtown Best Western Hotel Casino"
trennap44, 26 Juillet 2021

We had a great time . The casino is the perfect size. Great selection of machines. The pool I wish was outdoors but still good. Steakhouse is fabulous and Mels has a great breakfast special. All in all good times

fcan316, 26 Juillet 2021

Cant say enough how great Boomtown is!!!..FOOD , ROOMS ,STAFF are great and go above and beyond!!Had great sandwhiches and Pizza from the Market Deli,Burgers and breakfast at Mels Diner And looking forward to our next trip in August to enjoy the Steakhouse!!!

"Safe and Comfortable"
dmc559, 24 Juillet 2021

Great place to stay, safe and convenient. Just far enough away from Reno hussel and bussle. Plenty of parking and plenty of choices to play your favorite games. If you choose you can eat at the Casinos steak house or just have a burger at Mels.

"the room is very roomy"
gorgeouscariaso, 22 Juillet 2021

the service is excellent and restaurant workers are very pleasant and friiendly i love the location and love the casino.. i always get a complimentary room every time i need to come and visit nevada.. very convenient hotel its close to the strip

"Great experience"
71Nater71, 22 Juillet 2021

Stayed here for the first time and it was nice. Went to Mels for breakfast and gambled a bit. Overall great experience and we will definitely be coming back with friends again. Can't wait to come back!

"Great place for families"
Tiffany L, 19 Juillet 2021

My Aunt and Uncle love this hotel. After learning it had a family play area we decided to stay here. Everyone at the front desk was great! We ate at Mel's and the Steak House, both were amazing! My husband is still raving about his steak. The power was out for a few hours but only a few things were closed down because of it. Everything in our room was still on. It wasn't their fault, it was something outside their control but they handled it well. Will definitely stay there again!!

"Unhelpful Front Desk Agents"
jwilliam2021, 19 Juillet 2021

I had an early flight on Sunday morning. The front desk agent on Saturday night said they would call and request a cab for me for 4am on Sunday. On Sunday morning the cab was not there, the front desk agent was not helpful. He didn't even know the phone number for the cab company. By the time I called the cab company, they didn't have any available cabs. I couldn't get to the airport and the front desk agent was no help. I missed my flight and couldn't get another flight for 8 hours. I will never stay at this hotel ever again. I am very disappointed that the owner of this property would allow their staff to conduct themselves in this manner.

letakayn, 16 Juillet 2021

Awesome hotel and great rates. Greeted as we entered, very quickly checked in. We were given coffee, water,cups and service sets. They saw our grandsons were hot, they gave them extra waters to cool off. Nice to have non smoking rooms.

"Boomtown is the place to stay"
mocrya, 06 Juillet 2021

Rooms are always clean and fresh. They never disappoint. There's food available, games for the kids, pool for the family, and a gift shop incase you forgot anything or need to take home a souvenir. We come at least 3x a year

"Great hotel & casino to stay & play!"
Bing5335, 29 Juin 2021

We scheduled a golf tee time in Washoe and Boomtown is our favorite place to stay, eat & gamble after. They always make the effort to accommodate our room preference (non-smoking and close to elevators). With Covid safety still in place, they ask and give you your complimentary waters and coffee at the desk. We needed extra towels and requested it at the desk, which they later delivered a bag full of towels. Our room was freshly cleaned but missing cups, so we sought out the cleaning personnel and got extra cups. Great experience as always, saw 2 big winners during our stay. Disappointed the Buffet is still closed though. All in all, Boomtown provides excellent and dependable service and entertainment.

"Great!, enjoyable !"
Straught4ward, 26 Juin 2021

Last minute arrival, they looked us up and we had one free stay so we got free room enjoyed our stay.so greatfull ! All was clean had a great time , restraunt was enjoyable to eat, nice music , band was playing enjoyable music,

"Spoil my Dad on Fathers Day weekend"
wombatlcmc, 25 Juin 2021

After a close friend recently loss his father of 96yrs, I started reflecting on how blessed I am to still have my dad and decided I was going to spoil him on Fathers Day weekend with an all expense paid trip. It was truly an awesome experience. The absolute best steak house ever was at Western Village Casino in Sparks NV!

"Rude & unhelpful staff members"
angelszvab, 13 Juin 2021

I have stayed here many times and it was a pleasant experience; however lately every time I've stayed there has been a problem and the staff has been less than helpful or polite. The rooms are pretty nice and the music is awesome but some of the staff members are very rude, not helpful and have left me with a bad taste for this casino. My last experience there was 100% horrible! But as I previously stated I have had Pleasant experiences in the past. Not all of the staff members are rude just mostly the people at the front desk including the managers.

"One of my "Go To's""
stevendY4536TZ, 11 Juin 2021

Hotel Room nice, comfortable, and quiet; Staff all very nice. KENO Staff friendly. Beverage Servers on top of their game. Downtown just isn't what it use to be. Boomtown for good times and a nice Room !

"Non-smoking room reeked of cigarette smell"
Zander_Zye, 06 Juin 2021

1. Non-smoking room in south tower reeked of cigarette smell. 2. Very dark hallways 3. Old casino 4. Food choices only so-so Better and cheaper choices. I think I would stay at non-casino hotel in the future.

"Break from the norm"
bretkarakey, 06 Juin 2021

It's a great place to go to get away from it all. It would have been nice if the pool was open but thanks to freaking COVID and the idiots in Washington wanting everyone to get infected it wasn't. I'm definitely gonna stay here again

"A Hidden Secret"
fishbal2021, 03 Juin 2021

Good place to stop and relax. Great restaurant variety and choices of activities. Room very plasant and comfortable. Time passes quickly here. The steak and lobster is a great deal in a very elegant setting.

"Disgustingly expensive"
jjdipper, 30 Mai 2021

We showed up at 10:30 at night and stayed until 8:30 in the morning. When we got there there was no one to take our baggage in for us. Not even a baggage cart we could use for ourselves. Then the clerk tells me they are going to put a $75.00 deposit on my credit card. Ten minutes later I get a text from the credit card company saying they had charged $295.00. Turns out they rape for the room and keep a $75.00 deposit for the duration of your stay. Cost for 10 hours in hotel: $220.00.

"Snow had us extend our stay"
diananrick, 28 Mai 2021

6 days and 5 nights and everything was great! Highly recommend the SteakHouse!! The staff at Mel's was always super friendly.. we had Mel's several times over the six days. We never left the hotel and had multiple encounters with several staff members. The gift shop staff, front desk staff, cocktail servers, security, housekeeping/ janitorial, bar tenders....etc. ALL the staff was great!! We already have reservations for another trip...SOON!!

"My family had a blast"
ziimahtru, 18 Mai 2021

It's a quiet beautiful setting. No one complained about my kids being loud. The beds were beyond comfortable. We loved it. They have rides in the fun center. And they have games starting at 25 cents. AMAZING

"Bill and Donna's great stay."
Curious22104458228, 11 Mai 2021

As always, we were welcomed by the check-in staff and got our room quickly. We got to our and found it clean and ready for us. The first night Donna won over $800 on a one dollar bet. That started us out great and we continued to enjoy ourselves. The last night I won enough to pay for the trip. A great time had by all.

"Great leisure trip"
lkrose, 10 Mai 2021

The rooms were very nice, staff were great, restaurant food was very good, loved the casino. It is just the right size, lots of gaming to choose from, not a million people. Great for seniors and people with disabilities.

"Nice quiet stay"
FellowTraveler40925, 10 Mai 2021

Hotel is nice and clean. Room looked freshly painted and all rooms have a mini fridge and microwave. This is a quieter casino (which I enjoy). If your looking for a lively place for the weekend, this may not be the place for you. The live music is a treat, but the bands are hit and miss.

"Quiet, place you can take your family to. Amazing view, clean and always up to standard."
shalveenc2021, 08 Mai 2021

I love how it's easy to approach staff for anything at all. It's become a family favorite for us. Love it rooms are clean lobby is clean only issue I had was cleaning staff knocks on the door 2 hrs early the check out time which unnecessary

"Affordable , very clean and friendly staff"
riteshbhan12, 03 Mai 2021

The rooms were very clean and affordable. The staff is very friendly and they let you check in early if you arrive early . They have casino and arcade downstairs. The parking is easy accessible. Overall great place for the whole family.

"Fun times at Boomtown"
dadeegreg, 02 Mai 2021

We stayed at the Best Western in Boom-town and our stay was excellent, always a fun place to stay. there's a Mel's Dinner open 24 hours, a Steak House, and entertainment for Adults and kids, recommend

"Pretty good bang for the buck"
michellete2021, 02 Mai 2021

I've stayed here too many times to count, each time was a pretty good experience the staff are always very nice and helpful. I used to enjoy the lobster buffet that is now not open due to Covid but will be returning shortly. The gaming is good as well. As far as the rooms they could be updated with a more modern fresh look as well as fixing some chipped paint here in there near the shower area along with filling in the spaces where the grout had fallen out in the shower just so it didn't look so questionable it's not the Ritz for sure but definitely worth the stay I just wish they cleaned details a little more thoroughly. The doors are very easy to hear through and so are the walls which is a bummer so please request to stay away from the icemaker and the elevators because it will wake you up at night.

"Big, loud, fun casino hotel."
Voyager53823908491, 01 Mai 2021

We could not get into our normal Reno Hotel because there were numerous college/high school tournaments going on in town, so we had to book at Boomtown. Boy are we glad we did. The hotel is big and loud and cheesy, which is awesome. Perfect Nevada hotel! We were greeted by Charlie who is extremely helpful, friendly and professional. After we got checked in, We schlepped our luggage to our north tower Mountain View room, dropped it off and headed down to the casino for a drink and dinner. Dinner was awesome, the drinks got us tipsy, and the Motown cover duo in the bar was fun to sing along with. On our way back to the room I stopped and put two dollars in my slot machine and won 30. We headed back to the room and lay down on an extremely uncomfortable mattress, which was the only negative part of the trip. Fortunately, or unfortunately, for us we were so damn tired we slept like rocks. We are definitely planning on trying this hotel again.

"Staff was rude and sheets were dirty"
cristielortega, 27 Avril 2021

Staff was really rude. Sheets were dirty. The power went out twice and then it smelt like burning wires. No one there was helpful with anything. I would not recommend this location at all! Very dissatisfied

"Family getaway"
elizabethg0nzalez, 26 Avril 2021

From start to end the trip was amazing great service amazing prices friendly staff can't wait for our next trip I would definitely recommend bestwestern for all your stays with family or friends or even a romantic getaway

"Unprofessional, Bad Behavior, Bad Attitude Staff Workers"
jamesgV6786EP, 26 Avril 2021

My name is James Gutierrez and I am a 72 year old Retired USAF Veteran and I totally like Boomtown Hotel & Casinovery much and when I get promotions I take full advantage and enjoy being there.  My Players card# is 932901. On Friday, 4/23/21, since I have 3 nights free, I had made a 2 night free days reservation at this facility for Friday andSaturday night leaving Sunday.  On Saturday, about 3pm, I was playing on a penny machine that was close to your HooterSaloon, I got a bar waitress attention at my machine and asked her for a bottled water, she said ok, I have played on thispenny machine all the way till 6pm and never gotten a bottled water, I looked around for this waitress and seen that shewas doing some cleaning on some machines, I thought she looked at me, she ignored me, and she went somewhere else.At 6pm, I left my machine to have dinner at the Boomtown Steakhouse and no bottled water. On the evening of Saturday night 4/24/21, approximately 11pm, I had made some complaints to an older elderly man thatworked there and I explained to him about the Bar waitress who did not get me the bottled water I have requested and hetook me over to the Hooter Saloon and introduced me to the Lady Bartender.  I have explained my situation to thisLady Bartender, she immediately started yelling at me and walked away, then I walked away and looked for a CasinoManager as this Lady Bartender was just being unprofessional and had an attitude and bad behavior. Since there was nocommunication or a resolvement from this unprofessional Lady Bartender, I seeked for a Casino Manager.  Before the Casino Manager,I was with a younger gentlemen who worked for the Casino Manager and I took him over to the Hooter Saloon, pointed to the Lady Bartender who yelled at me and walked away being unprofessional and did not want to hear me out, the Lady Bartender displayed a gangster like attitude, jumping up and down, waving her hand and shouting out to me and the young gentlemen, "Come on, Come on, I'm ready for you" like she was asking for a fight with a customer which is so unprofessional, bad behavior, and treating an elderly like me with such bad attitude and no respectwhat so ever.  Since I am on a variety of health medications, my hands and legs were like shaking afraid what this Lady Bartender was capableof, I walked away and waited for the Casino Manager.  All of this incident is on the Casino camera and I am not just making it up, it all happened.The Casino Manager finally came, I have explained to him of what had happened, he took notes, offerred me a bottled water and that was it.I had the feeling that this Casino Manager was not going to do anything and just let this incident pass and I felt like my nervousness and mymy personal feelings did not matter.  For all that, I felt like, I should have been compensated for the way I was treated badly.  Your respond in thismatter is greatly appreciated.

"You get what you pay for!"
raylisa22, 25 Avril 2021

Check-In was quick but the room was not thoroughly cleaned as there was hair strands on both beds and in the bathroom sink and shower. We could also hear the upstairs guests walk around and flush their toilet. We asked for extra towels and toilet paper in the morning and were told we couldn't get any because Housekeeping didn't come in until 8:30.

SherriRhoads, 24 Avril 2021

Hotel was well managed. Employees went out of their way to make our stay a good one, especially Patrick at Mel's Diner. The manager at Mel's was top notch as well. The only issue we had is that we forgot our dogs bed and have not been contacted about it after a couple calls to lost and found.

"Nice Place"
hortonlora1962, 21 Avril 2021

Very clean and helpful staff. Everything we needed for a comfortable stay. Although I do wish the buffet was open and the pool. We only stayed one night but truly enjoyed our stay. Will be staying again in the future.

"took my husband to boomtown for his birthday"
lynnwomacklw, 19 Avril 2021

sheets on the bed were dirty we did not realize until we return from gambling late and we tried to contact housekeeping but no answer. had to sleep with no covers. sucked. kind of hard to rest when you feel the bed is dirty. mentioned it to the receptionist upon checking out but she had no comment.

"Annual April Boomtown Stay"
sandy e, 19 Avril 2021

The hotel is always clean and well maintained. The restaurants have met our dining needs every stay. 3 out of 4 trips I have went home with extra money. The views are very pretty. Staff is attentive and gets things done. This is our go to hotel in Reno.

"Short and Sweet"
mustanggirlv805, 19 Avril 2021

I loved our stay at Boomtown, the staff was friendly and the bed was amazing. I only emphasize on the bed part because a lot of hotel beds are just way too uncomfortable. But the one at Boomtown was just right. I also loved the fact we could order food at Mel's Diner and have it delivered straight to our room! A++ stay, will definitely be staying here again in the future.

"Fabulous Dog-Friendly Hotel Stay!"
audreyinwa, 18 Avril 2021

What a fun break on our drive from CA to WA to stay at the dog-friendly Best Western Plus Boomtown Casino Hotel! Dinner from Mel's Diner was delicious, even if they gave me the wrong to-go order. The casino was fun, even if they took all my money. And the dog-friendly room was awesome ---SO much better than the usual dog-friendly hotels! Thanks for a nice break on our long drive, BW Boomtown!

"Always a good choice"
rdarlin725, 16 Avril 2021

I stay at best westerns boomtown location quite often and enjoy almost everything about being there. People are friendly rooms are clean and almost everything I could need during my stay is located right in the hotel. I love being a little distance from city limits making it peaceful and not overly crowded. Always one of my favorite places to!

"Nice place to stay"
Thomas F, 26 Mars 2021

Hotel was clean and up to date. Staff was friendly and helpful. If you plan on staying here sign up for the players club. They have a Mel's Diner in the hotel. The food is good and the staff is friendly.

"Truckers stay at Boomtown"
83marcialg, 22 Mars 2021

The hotel gives a trucker discount rate. The rooms are very clean, nice decor, all the amenities that a person needs for a great stay and various types of restaurants to eat at or room service. You can either stay in and relax or enjoy the casino atmosphere.

"Will absolutely stay here again"
gmom2021, 17 Mars 2021

Easy access to hotel right off the Interstate 80. Hotel was clean and updated and our room was very quiet. Would be a fun stay for family with children. Parking was alittle rough but we had a very pleasant 3 day stay.

"Fun, safe and clean"
amberstjohn1, 15 Mars 2021

Hotel rooms were clean and nicely decorated. The kids loved the fun center! The food at Mel's Diner was really good! Just how I remember it from when I was a kid. We had a really fun time! Would definitely stay here again.

BRENDA L, 14 Mars 2021

Request a room upgrade. The comp rooms are very small with no closet. Stand back when you flush the toilet. Bring an extra blanket as the heater noise will keep you awake all night. Check your tv remote as ours didn't work. Bring your own food or be prepared to drive into Reno. Get a room opposite I-80 freeway noise. Stay somewhere else!

MarilynT27, 27 Février 2021

Nice hotel. Not a lot of people like downtown Reno and they have a great area for kids. The dealers are helpful, wonderful if you want to learn how to play a table game. My only issue is that the beds are hard.

emilybarnett92, 23 Février 2021

My stay there wasn't good the bed was lumpy and the bathroom was dirty with hair and ground and immediately when we walked in there was the smell of sewer. The receptionist gave us opened waters for our room the safety seal was broken so we didn't drink them because of unsanitary issues.

"Overall Great Stay"
karencook777, 15 Février 2021

I was traveling home to California from Idaho and had to stay overnight due to weather conditions in Reno. Check in was easy and fast, considering I did not have prior reservations. All the precautions were being taken as far as Covid. The room was nice and clean, the personnel who answered the phone were courteous and helpful. Overall, I was pleased and will definitely stay there again in the future.

"Simple and cozy"
jtabag1002, 10 Février 2021

The accommodations are nice, along with staff. Not fancy, but clean and cozy. We stayed in the suite 2115, perfect for our Super Bowl get together with another couple. I will need to take a blanket for the cool winter nights on my next stay.

"Commerical Truck Drivers Not Welcome"
clk1991, 30 Janvier 2021

Made phone reservation on 01/28/21 was confirmed with the front desk. When I arrived was denied entry to park area by Boomtown security stating lot was full. I explained I had reservations was told it did not matter, I would not be allowed in and was told park along the freeway or at Cabela's and walk back. This was in the middle of a snow storm and I-80 road closure. Both freeway and Cabela's overnight parking is not allowed. I explained this to security and was told I don't care you are not coming in and parking here. I had to leave and make other room reservations in Reno. I'm a commercial truck driver and hours of service/time are critical and I was running low because of confirmed reservations here and now being turned back was even more critical. With the limited parking area available for commercial you would think Boomtown would limit and require only those in truck parking area to have confirmed reservations or be utilizing the diner or gaming area and not allow for overnight parking with drivers staying in their trucks or simply parking in lot to wait out the road closure/storm. Do not recommend using Boomtown as a commercial driver for layers - poorly managed.

"Best westren casino love it"
LoveTravel680015, 22 Janvier 2021

Everything was just so nice and lovely room was spotless clean quiet nothing to complain about really end up losing my phone and somebody returned it I was able to win money machines it was hot can't wait to go back hopefully by then the pool Are you can eat steak and lobster tail will be back in motion thank you see you soon love you

"How a Hotel stay should be"
owenvernon, 22 Janvier 2021

EVERYTHING was better than expected. Fast check-in. Excellent room. Great towels, comfy beds and pillows, CLEAN CLEAN CLEAN. From lobby-casino-halls-bar to rooms. Spotless. Don't know what more could have been done. Thank you. Look forward to coming back soon!

"Fun. Affordable. Great rewards!"
adorejupiter, 10 Janvier 2021

This property is at a casino that offers great rewards, just for playing. I started staying here from a free night offer and now get 3 nights a month free. The rooms are big, clean and we'll stocked. The staff if generally friendly; there's a couple grumps working the front desk, but overall a nice, affordable place to stay. It's a few miles off the strip right off the interstate. Easy to get to and easy to get down to the strip.

"Horrible service"
serenitymasters, 05 Janvier 2021

First when we went to check in due to being snowed in the front desk was so rude . Then the room service lady tried entering our room at 9am , without announcing herself . Luckily we had it dead bolted . There was no where to eat after 9 . Also , took the bell hop 40 minutes before we were finally able to get our bags to leave . We sat outside his service desk . My husband had to go inside and finally a security guard let us get our bags from valet .

"Can't wait for next trip!"
maudiepark, 22 Décembre 2020

Myself along with my two children, ages 10 and 12 stayed 3 nights at Boomtown! It was PERFECT! From the room, arcade, casino and restaurant!!! NOT ONE SINGLE COMPLAINT!!! Our stay was just what it was supposed to be! A quiet relaxing break from all corona virus pandemic stuff and Boomtown nailed it!

"Great place to spend the night"
Jim W, 12 Décembre 2020

Clean, nice size room -- good size flat screen tv. Ask for a first floor room, only two people per elevator (during Covid - 19) can wait a while when hotel is crowded. Comfortable bed and nice shower -- we will stay here again.

"Boomtown has bed bugs"
michellecristino, 02 Décembre 2020

I stay here every year for Thanksgiving with my family I have never had a problem other than bads smell and old furniture. But this year I could feel something on me the 1st night we stayed but I didn't wake up to check I was too tired but then the next night when I went to lay down there was a bed bug on my pillow and then throughout the night there were 4 more so I got up at 3 o'clock in the morning took a shower then got my kids up gave them showers and under my daughter's pillow there was a dead bed bug with its feet in the air so we left and I don't believe I will go back ever again

"Boomtown Rocks"
pennygambler, 30 Novembre 2020

I have to admit that even during this pandemic Boomtown has done every precaution to make sure their guests and staff are safe. I know a lot of you say that we all should stay home. Which is probably true. But sometimes you have to get out and go somewhere. Even if its to spend 90 percent of your time in a nice clean room. It was worth the 4 hour drive.

"Will Stay Again"
leonardr993, 23 Novembre 2020

My wife and I enjoyed very friendly/courteous service from hotel staff. The 2 restaurants where we dined offered delicious food for a very reasonable price. Great value. We continuously saw staff working to sanitize common areas - THANK YOU!

"Boomtown fun"
dpostalgirl68, 18 Novembre 2020

The stay was nice. I had a 2.5 yr old and a 12 yr old with me. We were lucky enough to get snow. The facility was cleaned and everyone masked and maintained distance. The kids area was open and the staff was busy wiping down all the rides and games before and after the kids went on/used them. Its a nice comfortable atmosphere.

"Wonderful visit"
Jacqueline B, 14 Novembre 2020

We had a wonderful visit. Clean and well sanitized. Our room was spacious and comfortable. Dinner at the Steakhouse is delicious, and don't miss breakfast at Mel's The Ham & Eggs special is wonderful.

"Mini Vacation"
elmacho777, 14 Novembre 2020

Had a wonderful time the wife and I. Everything was nice and well kept. Appreciate safety protocols. Service was awesome. Looking for a place to getaway, relax and have some fun, this is the place! You will love this place, we sure did.

"Boomtown is my favorite"
flyingnyla, 02 Novembre 2020

I have been going to Boomtown for years. I used have bus trip fundraisers for Cancer, Aid, & Research and we would stay the day at Boomtown. Now I just get my friends to come and stay, and play a few days. I love the atmosphere their, they treat you real good, and make you feel at home. It is more personal than the big resorts.

"Extremely RUDE Night supervisor"
tj0nes30, 29 Octobre 2020

I rented a hotel room at Boomtown for my guests who were coming with their baby into town for a visit and specifically asked for adjoining rooms which I re-iterated upon checking in and was assured by the desk clerk that they were in fact adjoining-which upon going upstairs to the rooms they were not adjoining. The rooms were extremely cold and when the heat was turned on there was thick odor coming from ventilation system due to non use over the summer months forcing them to have to leave at 11:30 at night with the baby. When calling the desk to speak to clerk regarding the room assignments and non adjoining rooms, the Supervisor Haley was rude and insisted that this was discussed upon making reservation, which it absolutely was not discussed and her attitude was not friendly or helpful at all.

"Birthday weekend"
angiechadwick, 27 Octobre 2020

Boomtown is a wonderful place for a getaway. The staff are extremely helpful and friendly. The rooms are well insulated, at least I never heard anything from adjoining rooms, even though I saw people entering and exiting on either side. The beds are very comfortable and there are lots of pillows.

kittjg, 25 Octobre 2020

Our favorite destination for a relaxing weekend. Awesome rooms, amenities, staff, Promotions and comps are also awesome. All of the in-house restaurants are excellent but You MUST have a meal at the steakhouse. Boomtown is the best.

"Smoking scam"
Cbromme, 20 Octobre 2020

First I couldn't pay the deposit and Charge in cash. The staff was rude and they put me in a room that had been smoked in. Now I am being charged for the poor cleaning job smoke smell and a asthma attach. A 100 room is costing me $350 I will get my money back. The know the room was smoked in how many people are they going to charge? Rude staff smoked in rooms Drive back to Reno!

"Great drinks I will be back"
988shellyv, 08 Octobre 2020

I came up for drinks with friends and had a great time. Albert and Daniel make great drinks and treated us well. I will be back. Casino did smell like cigarettes though I'm sure that could be solved easily.

"Fun Times at Boomtown, Reno, Nevada"
mini, 06 Octobre 2020

We had fun at Boomtown, which is one of the first larger casinos one finds as one drives from California to Reno on I-80. There is slot area, dining, and a Best Western. This is an average casino in the area, but still fun. Be sure to sign up for the players club before playing in the casino.

"This might work as a casino but is not recommended as a hotel"
John D, 06 Octobre 2020

Let's face it, this is a casino with all of the unattractive aspects of same. You have to walk through the smoky, noisy atmosphere of the casino whenever entering or leaving the hotel. We just wanted a hotel/no casino but that's hard to find in Reno. The staff at the registration desk were less than welcoming and never told us that there would be no housekeeping services due to the Corona Virus. We had noisy neighbors on each side of us. Would not choose this hotel again.

"Can't wait to go back!"
gchayrezjr, 30 Septembre 2020

Good old fashion casino! The best staff, clean rooms, great restaurants, kid friendly, sanitized, great music playing, bands are good, housekeepers are great, fun and not to crowded. Overall, hot hot hot hot. Love the place!

"Rude bartender 5:30 pm only bar open "
noelsbells25, 23 Septembre 2020

I was approached by a blonde lady telling me I had to have a cloth mask other than my face shield like I was being picked on . They have shield up in front of the bar also which means I'm over six feet away from them . I put on my make under me shield . I ask the Bart bender just a question on why it's mandatory as I work for a much bigger casino and I can wear a face shield for my shift . He's extremely rude he unplugs my phone and tells me to go away . I pay for my drink which I didn't even drink I slid it up to the bar . I ask for a receipt so I can still tip the rude bartender because I also work for tips wasn't given a pen . I'm approached by the blonde lady and security . I tell her why security I put the mask on right in front of you . She says because it's under my nose under my shield which it fell down because I'm extremely small a size double zero so I have a child's face . I explain that to her . I was treated rudely even after I put a make on because I asked a question and refused to say where I worked to the bar tender . It's nit their business nor mine to disclose where I work . This bartender needs a lesson in customer service I've been a cocktail waitress for 8 years !

"Except for the TV"
Janet W, 12 Septembre 2020

We had a wonderful visit except for the TV. We don't like to make a fuss so didn't complain the first day. The second day we did let the desk know we couldn't watch TV - it was only static. We were told to go to a certain channel. We were finally able to get a total of 3 channels - news, weather and ION (old Special Unit Victims - not a favorite of ours). I hate to complain about a minor thing like TV but think it is really kind of important. Not everyone reads books, etc.

"Terrible customer service"
Travelwrter, 12 Septembre 2020

We booked two rooms for our one night stay while we were driving to Reno, and we were excited to see what Boomtown had to offer. We attempted to check in early and our front desk agent named SEMI greeted us and said she'd do her best to get our two rooms close if not adjoining since we had kids (16,9) with us. We were told to wait for more check outs so she could try to accommodate our request. I could tell from her body language she was unwelcoming and already irritated. We went to eat lunch and wait a while as the bell hop held our stuff in a storage room. After a while my husband checked back with Semi, and my 9 year old daughter was with him at the counter. He waved for me to come handle the rest of the transaction and as I approached the counter, Semi was telling my daughter to not eat (her bag of chips from lunch due to Covid) as I was looking over paperwork to sign Semi became visibly upset and said, “ew now she's licking her fingers, disgusting!” And she told my daughter to use sanitizer. I quickly told my daughter to go sit down after she sanitized her hands. I understand in these unprecedented times we need to be careful but telling a child she is disgusting is not ok, especially in a customer service setting. I ignored her comment and finished check in as we were all tired and ready to get to our rooms. We found the first room in one tower and the other we could not locate. Semi told us she put us right next to eachother with an elevator separating rooms. She lied. The other room turned out to be on the opposite side of the hotel, having to walk clear across the casino to access. We went back to front desk and asked for a manager. Another woman came out and said there was nothing they could do about the rooms and she denied that Semi said what she said, even though we had three witnesses. We told her we were no longer interested in staying since rooms were so far snd the horrible customer service and she said she's have to call security for us to make a complaint but she would not give us our money back although we never even touched the rooms! Security came and they asked her to finally refund our money. Two hours or so later we were out of there and WILL NEVER be back! Get some quality customer service!!!

"Avoid the old lady at penny bar"
frankmS2169NY, 08 Septembre 2020

I just stopped in for a drink with my friends. An old blond hair woman started yelling at us from behind the bar to put on our masks as we were putting our masks on. She then very rudely told us to go away and wait for a cocktail waitress for service. We went to the bar in the middle and bartender came around the side of the bar with our drinks no issues there. Just avoid the mean lady.

"Friendly and fun"
848bobbyb, 08 Septembre 2020

The stay was relaxing and staff was extremely friendly and i had loads of fun in the game room. We stayed in one of the east tower suites which was large and very comfortable. The bed was comfortable. Everything was only 5 minutes from anywhere in the hotel.

"Best Room Ever"
angelabryant2020, 05 Septembre 2020

We stayed in the 2 bedroom 2 bath suite. The tub was incredible. It had three doors that led to the patio. My family was so excited to celebrate our birthday party in this room. We had dinner at the steakhouse and the service and food were incredible.

"a great stay!!"
barryk765, 02 Septembre 2020

all staff were polite,courteous and helpful, thank you Best Western staff!! location of hotel was accessible to freeway and easy on/off ramps for this location was excellent, a great stay! food was good and parking readily available

"Not worth it"
sherryann2020, 01 Septembre 2020

We booked the KOA Motorhome park next to you so that we could gamble there and use the arcade and Resturant. Some stayed in the Motorhome and some in the room. We stayed the next couple nights in Truckee and would have come back to gamble, and play in arcades and eat if the experience was better. I feel that I wasted my money there. Sad but True. Restaurant service and food was awful.

"Under current circumstances they have a great offering."
rdeitz, 25 Août 2020

We stayed at this hotel for a short trip to visit our son and the nearby University of Nevada, Reno. Less then 10 minutes away. While they did not have the buffet open, the steakhouse and Mel's Diner was - so there were food choices. Did see a guard on the casino floor tell someone they needed to put their mask up between puffs of their cigarette while gambling! that was a little carried away. And this hotel offers choices in rooms - smoking and non smoking with separation between so that was a big plus. We will be traveling up here a lot the next 4 years - want to have a place our whole group can stay at. Easy internet, but did need to log on again in the morning - it kicked me off. Room are spacious and have windows that open - another lost feature with many new hotels. And Cabelas is next door - a must stop when in Reno. Not a bad choice when in Reno, they have something for everyone.

"Horrible visit not what i rememeber as a kid"
walterrK8679SG, 10 Août 2020

I was so excited to bring my family here for my daughters birthday as we used to come here as kids. Well first it started with saying check in was at 4. We arrived at 5pm and our room.was still not even ready. We had to wait almost another hour. Then by that night our whole room smelt like weed. Mind you my husband and I do NOT smoke anything, which is fine for those who do, but this is suppose to also be a family hotel room hint the fun center down stairs. They should do different floors for smoking. Anyways my daughter is 2 and her nephew who's with us 13. Anyways we over looked it the first night. The 2nd night it was so bad, i think it may have been getting me high ( JOKE). So I called down too see if they even permitted smoking they said yes why, I mentioned how bad it smelt like weed the lady said, oh weed no not in rooms, but it is legal so nothing we can do. Ill TRY, and send a security guard up to see if they can figure out room and ask the guest to please not smoke in the room. Well obviously that didn't happen. Im thinking 200$ + a night and I cant even have a safe place for my family. But of course no refunds we decided to stay out the rest of our vacation as were only going to be here 1 more night after this night. Next day we get up go do my daughters birthday party come back to the room, their are ants all in the beds, we call down and are.told well the maids can't go in the room and so nothing was changed out. We didn't have new towels in 3 days new sheets in 3 days now i have frekin ants. So were trying to make due on couches and shaking out the beds the best we can but ants were crawling on us all night. Isn't their a pandemic they are suppose to deep clean these rooms yet there are ants. I will NEVER spend this kind of momey again it was not worth it. And this was our family.vacation this year so im.very disappointed. I just i can't believe it. I suggest finding another hotel room just saying.

"Service was best in a long while"
Nomad0752, 09 Août 2020

Some amenity's suspended due to Virus. Any requests were responded to very quickly. Restaurant were very accommodating even with limited seating and no reservation. Also the steak and seafood were excellent. proportion vs price was fair.

"Nice rooms"
renobound395, 30 Juillet 2020

Room had nice soft bed. Check in was short handed. Some of security was overly rude to drinking patrons with mask not up all the way up. was a bit warm inside.otherwise the machines were pleasantly loose and waitresses were on the money. thanks

"Excellent stay"
silvaavianna48, 29 Juillet 2020

I really love boomtown casino and hotel Staff is always very nice rooms are clean also has microwave and fridge.i also like that my refundable deposit is always back into my account within 6 hours of checking out.if also pet friendly and has a nice area for pets.i would rate overall a 10.

"nice gambling hotel"
Jim W, 21 Juillet 2020

a nice place to stay. we were upgraded to a huge suite and enjoyed the room -- great balcony. A well laid out casino -- lots of keno and video poker -- a nice variety of new machines -- never had to wait very long for drink service

"Enjoyable stay"
honeyB98, 20 Juillet 2020

We always enjoy our stays at Boomtown, though we usually leave our money in the machines. It is a nice little getaway for us.a few times a year. The pandemic made our visit a bit difficult, but we dealt with the restrictions and enjoyed ourselves.

"Great stay"
cheryl l, 15 Juillet 2020

Helpful,wonderful people. With all this corona stuff going on these people couldn't do enough for us. I would stay there all the time if I could. They made our anniversary a wonderful experience and I would recommend them to everyone. I never give an excellent rating but they deserve it.

"Nice stay"
mkwetherbee, 13 Juillet 2020

Although Covid made some services hard on everybody, this was a pleasant place to stay. The person who took our reservations was super nice. The drink service was good and the gambling was okay. The pool was also nice!

"Unprofessional employee!!!"
Guoooo, 11 Juillet 2020

David, the manager there is RUDE!!! He assigned us the wrong room we booked and not willing to exchange because we check in late, and we booked through Priceline. He told me his full name, and he said he is the manager there, no one can't do anything with him, If I want to get help, call Priceline myself.

"Rooms dirty"
iheartmay559, 10 Juillet 2020

Room carpet had stains all over. When arriving to room door was open. Bathroom had tub stopper pulled out but had hair still in drain. Seemed like they weren't finished with room but let us go in. Maybe management should check before allowing guests to enter.

"Do Not Stay"
ecosmo2020, 16 Juin 2020

Our room was beautiful. We were there on a special Birthday promotion that no one in check in could figure out so it took forever. Rooms are not tidied up due to pandemic but we were not told that you need to request service.

"Great Place to stay but could work on guests services a Little more."
efchilin, 14 Juin 2020

Boomtown was great. The room was nice and clean and cozy, bathroom was really nice and spacious and big. The only problem I had with this hotel stay was that the hot water had to be shut off including all water and water pressure, leaving my wife and I without showering before we left the hotel,It was very annoying but overall the place was Great!

"Boomtown and fun center"
hopebartley2, 18 Mars 2020

Hotel and casino was very nice and clean great staff.fun center was nice some of the staff need to be retrained they are kinda snobby.they just throw the prizes up on counter ask for a bag I was told don't they have pockets that's not the point but o really it was a pretty good stay

"Family fun."
gaildenice7, 10 Mars 2020

Great location. All in one site. Clean and friendly staff. Drink service was prompt. Huge arcade for kids. Several food choices at decent prices. Played in the slot tourney and won free play! Loved my stay.

"Hate the Resort Fee"
Jim H, 07 Mars 2020

We travelling through the area and this hotel was close to the road just outside of Reno. We weren't interested in the casino but did eat at the buffet for supper. The room was a good price for a very nice room. However the hotel did bill us separately for the Hotel Resort Fee. I know it is shown in fine print when you price it out but I think it should just be included in the total posted cost that you pay up front. It's a shame that casino's allow smoking because that smell permeates the non smoking room we were in on the ground floor.

"Boomtown Best Western"
Companion690657, 07 Mars 2020

Exceptional enviroment. Friendly team, easily accessible. Greeted with a great attitude and smile. Rooms are quiet and nicely kept. Housekeeping is attentive and readily available. Several variety of room options. Pet friendly.

"nice gambling hotel"
Jim W, 04 Mars 2020

front desk staff was friendly and helpful -- rooms are a little dated, but pleasant and clean -- beds and pillows are comfortable -- easy parking and convenient to hotel and casino -- no luck in casino, but not the fault of hotel

"another visit"
karolwithak51, 03 Mars 2020

We periodically stay at this hotel/casino. We like to dabble in gambing, so this is nice. I requested the top floor (as high as I could get without being a non-smoking room). The room is simple, but nice. Pretty good view. The only surprise was in the first part of March to wake up to snow. The plus we had with this hotel check in, was Gracie. Quite a plus for this Best Western.

"Great Stay"
clholley, 28 Février 2020

Staff was friendly and helpful. Rooms were very clean. Check-in and out was easy. It's close to shopping. The casino staff was very friendly and helpful. Although the internet service could be improved, it worked most of the time.

"They are having Housekeeping problems, Again..."
Don4491, 16 Janvier 2020

Best Western Plus Boomtown Casino Hotel is currently advertising for Housekeeping Employees, offering about $13-$16 per hour. Our latest stay, in early January, was for three nights and on the second day there was "patchy" Room Cleaning on the fifth floor of the North Tower. Multiple Rooms were Not Cleaned or resupplied with Towels, etc.; ours was one of them. We had been gone for the afternoon and had to ask for Towels upon our arrival in the evening (No, we didn't leave a Do Not Disturb Sign on the Door). To their credit, Housekeeping sent a young man with the Towels who arrived promptly and brought Coffee Packets and Coffee Cups as well. One additional short coming this Visit: the Reading Lights next to each side of the Bed had been fitted with the equivelent of 125 Lumen Bulbs that were grossly inadequate for Reading in bed. I replaced those Bulbs with 1100 Lumen LED bulbs from Home Depot, near the Mc Carran exit off of Highway 80, about six miles East of Boomtown. I will add these bulbs to the supplies to bring with us for future visits to Boomtown in case the Hotel doesn't decide to upgrade the lighting.

"The Sportsbook and a guy named Don"
C1Brat, 12 Janvier 2020

I called after we left the casino and was talking with my best friend and brother as we were driving home, Told them of what happened at the sports book. My best friend told me of his run in with the incredibly rude gentleman at the sports book named Don and we drive up from Granite Bay and place bets at this casino almost every week, My best friend went on to say that when he walk up to Don and said i hope i didn't mess any of these up and Don's very rude response well its not ROCKET Science. Are you kidding me that's a very demeaning response.Mine was a little different and this place was dead nobody in line or even close by. I asked a few questions and he told me to looked at the back of the card it will tell you everything its all in print. Very rude, I have owned and ran my company for over 25 years and if any of my people treated anyone like this they would be fired on the spot. Being disrespectful in customer service is wrong on many levels. If this guy had a huge line behind me i would think a little different yet still not someone that 99 % of business owners would put up with. Still not a phone call back from the casino manager 48 hours plus later, Very much a disappointment. They have my call back number. Will call in the morning again and see if i get a response. Will return only to collect on wining tickets. Final note i told Don in a very kind way that when i travel to other countries that hate AMERICANS they treat me way better he did and he just laugh. Well hope this review will get the attention of the casino manager,

"Great time"
Tammy R, 12 Janvier 2020

The rooms were comfortable and clean. We appreciated the microwave, frig and in-room safe. The casino was a little warm, so dress accordingly. Most of the staff was pleasant and helpful. We enjoyed our first stay very much and will go back again.

"Just Okay"
killachilla, 10 Janvier 2020

We stayed in the North Tower. The room was fine, although the bathroom amenities were probably the smallest I have ever seen and there were a couple of days the cleaners didn't come. One time, I noticed they hadn't wiped down the counter in front of the microwave as there were still a few crumbs there. There was one noisy neighbor we had, but otherwise the noise level was on the low side, even on New Years' Eve. The beds were comfy. The air conditioning/fan unit is a little dated. Our room wasn't too smoky, but there was a slight odor. The biggest problem I have with this hotel is that the main parking lot is really far from the rooms and you have to walk through the entire casino floor to get to the hotel elevators. There is a closer overflow parking lot with a tunnel entrance, but you can only access this parking lot if you are traveling westbound on I-70 and exit basically into it. So, if you are coming from the California side or even from Cabela's it is pretty much impossible to park there. The casino was, like most older casinos, terribly smoky. The food choices were okay. Over the course of the week, we dined at every one of the locations. Mel's Diner is tasty and hot with good sized portions, but a little pricey for dive food. Peet's Coffee didn't really have a large selection of breakfast items - mostly croissants. The lobster buffet didn't really have a large variety of choices and the prime rib was almost rare. The Steakhouse was good, although they messed up my order (put the wrong sauce topping on top) initially. The pool was a little chilly, but clean. The Fun Center was crowded during our New Years stay.

"Highly recommend Best Western Plus Boomtown Casino Hotel"
Kelly M, 07 Janvier 2020

We were pleasantly surprised at the quality and amenities offered. Three restaurants to choose from. All services were friendly, courteous, expeditious. As nonsmokers, the hotel was impeccable. However, the casino was a little smokey, but not as bad as we thought it could be. Casino has good air filters. All restaurants were smoke free. We would recommend to family and friends. They even have a "kids" fun area (smoke free) with an old fashioned carousel

ROBERT J, 07 Janvier 2020

all family was treated very well. all rooms satisfied every one. all food was good . Host Tom was great. guess i don't know what else you want from me but i will rattle on about something . like we have been visiting Boomtown at least twice a year for the last 15 years or more and it is always with family. evidently we have been having a good time or we wouldn't return

"Boomtown: The smell"
Kathy F, 01 Janvier 2020

There are not enough characters to tell the tale of our woe. My wife bide on a fundraising package and paid for the promotional package. We had a terrible time making reservations-it took 5 calls, and a week to secure a room. We upgraded to a suite. That room, was located next to two industrial exhausts units that filled it with kitchen and casino fumes. We were moved to a room in which the bathroom ceiling was leaking water into the light, and looked as if it might give way any time. When we check out early, we were refunded our upgrade costs for the suite. The money we spent on the promotion was for naught. I would not recommend this hotel/casio to anyone, not because I am a snob. The place is toxic. Beware!

"Boom Town"
elisalawson40, 31 Décembre 2019

Everything was awesome. To my surprise they offered free Bell hop and Valet service :) As a disabled person...I completely loved these features as we were on the 6th floor and way in the back.. North Tower. Everyone was friendly. Check in was quick. Check out was done in our room. Bell hop was a call away. Bed was comfy and huge :) Couldn't say enough about this wonderful hotel and their services.

"Terrible Stay!"
Naneveragain, 31 Décembre 2019

Will never stay at this God forsaken place ever again! Do not waste your money or time here. Food is terrible and customer service is terrible. Mel's Diner serves old food and maids don't clean the rooms.

Llauren N, 27 Décembre 2019

Did not meet Best Western standards. Breakfast not included. No complimentary coffee other than the little pot in the room. Smallest room we have ever had at a Best Western. Bed was not as comfortable as most we have experienced. Room was clean and check in staff was friendly.

"December 21, 2019 stay"
louisp439, 22 Décembre 2019

I had their lobster buffet. It was very good. I got an email offering two free nights at the Boomtown Casino and Hotel in Reno, NV. I had two very blissful and deep sleep nights at this hotel. What a wonderful experience.

renoriverman, 17 Décembre 2019

We live in Reno and decided that we should have a night out so we decided to go to boom town and stayed at the best Western Hotel there and it was perfect clean even the gas and the hotel ward to me they seemed happy to be there everybody from housekeeping to the front desk everybody was perfect you guys are doing a bang up job keep up the good work

"Not good"
marky19758, 16 Décembre 2019

Pillows are awful. Receptionist gave me a hard to me for late 11:50 am check out. Wanted to charge extra $15.00. I believe point holders are have the rights for an early check in , late check out. Best western need to train their employees.

"Clean and Cozy"
Monica B, 07 Décembre 2019

The Boomtown has a nice clean environment. Theres plenty food options and accomidates families or business travelers. The rooms are very clean and comfortable and the casino has a great variety of games.

"Comfortable, clean place to stay a little outside of Reno."
Robert A, 04 Décembre 2019

I have stayed in Boomtown many times and always enjoy myself. I think of it as the Cheers hotel/casino because everyone is so friendly. I like to stay in the North tower which is a bit more updated than South, but both are comfortable and clean. The casino is small but has pretty much any slot machine you could want. 2-3 BJ tables and a few other table games. The poker room is small, and not open every day so check their website. For food, Mel's diner is your best choice. And the steakhouse is pretty good for a higher end restaurant. The highly advertised lobster buffet is horrible. Very rubbery, tasteless lobster at a ridiculous price for what you get. I had free coupons for the buffet and will not do that again. The location, I think, is great...... about 15 - 30 minutes from downtown and several nice resorts...... but away from the traffic and noise.

"Great place to stay"
Michael Y, 03 Décembre 2019

My whole stay was met withy Very friendly people and helpful too. This made my whole trip and stay worth it. I would recommend it to anyone looking for a comfortable clean please to stay. They had things to do I didn't take advantage of, but even just to relax.

"Hotel prevent customer entertainment options"
bobQ8338VO, 25 Novembre 2019

They block customers from using TV options, like HDMI inputs for computer and gaming systems. They Boomtown are all about trying to get you to the casino, well that always isn't an option for families and for business when the option is a necessity. Also, the reason I was told is that we don't order out TV's that way. No other BW property I have stayed in does them, a very selfish attitude by management.

"A good hotel - not too close to Reno"
bethtr2019, 14 Novembre 2019

The hotel/casino is about 10 miles from Reno's downtown and 6 miles on the interstate from the nearest grocery store (and other conveniences). That's fine as it's what I expected but if you are hoping to see more of Reno itself it isn't great. I did not try the restaurants on site and spent very little time in the casino, except for walking through it to get to my hotel's elevator. The rooms were clean and quiet and there was no hint of the smoke that was in the casino itself. Like other casinos in Reno, there is a resort fee on top of the listed hotel price so it isn't the cheapest place to stay. There is plenty of free parking, though (which is one reason I chose it despite the location) and the staff is friendly and helpful.

"Quick family gathering"
codyk214, 11 Novembre 2019

Had a good time for a quick family gathering. We had our 7 year old son with us. He had plenty to do. I was a little disappointed to hear that the motion detector ride had shut down back in 2014. I thought that was one of the funnest rides there. Our room was clean, bed was so uncomfortable. The pillows were miserable if you belly sleep.

"Unfortunately not what we had hoped for."
Lorali, 11 Novembre 2019

Hotel/Casino was clean but definitely smelled like stale cigarettes. Beds were extremely hard and we did not sleep well tossing and turning all night. If you want peace and quiet, don't get a pool room view. The indoor pool area has terrible acoustics and you can year kids and adults yelling and splashing from 9:00am up to pool closing at 9:00pm. Also though the food was overpriced.

deanna567, 04 Novembre 2019

We love going to Boomtown for a quick get away it nice a and fun and not very fare. There rooms are nice for a couple if you stay in the North Tower since most of the kids stay in the other tower as that is where the pool is. They have a nice Buffet and Steak house, plus the are close the Reno if you want to go.

"Never Again and Regret This Choice"
tandgclark, 02 Novembre 2019

Paid $15.00 additional dollars at online for reservation and could not find an explanation. Access to fitness center and pool and two 8 ounce water bottles and access to casino were included I discovered. Public access to casino is free. Advertised valet parking. Parked at valet door. Attendant was focused on electronics and never moved. Beds were great. Casino smelled like really old casino. Entrances were full of wind blown litter. Chose another Best Western the next night.

"Fun in Verdi"
Brandon G, 01 Novembre 2019

Great rooms,fun casino,good music and 5 star lobster buffet or steakhouse. Even a fun center with games that adults can enjoy. It's a great stop on Interstate 80 with fuel , great shopping ,truck and/or RV parking in Verdi NV.

grammakarol, 31 Octobre 2019

We received a promotion coupon, which was nice. This is a casino and I requested a non smoking room which the honored. Very nice room. The lady that checked us in was great. Housekeeping was really good. Unfortunately the lady that checked us out, she needs to be in the back office, behind doors and no access to the public. (Very rude and snappy) But, my main reason for our stay was great.

"Great stay every time!"
Barbara R, 28 Octobre 2019

Always a great stay! Host make you welcome (Spike). Easy check in and out. Players club Karyn always great to chat with. Renee' cocktail waitress always a joy to see. Also enjoy seeing Erica on the floor, trouble shooting machine problems and a quick chat.

"Boomtown Stay in Reno"
shannoncaris7, 28 Octobre 2019

Room equipment not in working order, wifi would not connect. I requested an additional person added to the room at check in, was told she was added. Then she tried to purchase something at the gift shop and could not charge to the room as they did not add her.

"Win,Win in Boomtown"
906evelynz, 24 Octobre 2019

I was so thrilled to have won so much at Boomtown. Love the room decor.The soap and toiletries smelled so good.The lotion is so sweet smelling.The Buffet was very delicious and I got to get a lobster not just one but 3.They were so sweet tasting.Mmmm

"First time staying in boom town"
lata2426, 21 Octobre 2019

We always pass by boomtown on our way to reno this trip we stayed at boomtown n it was wonderful had a wonderful time my daughter n husband slept like baby very friendly staff n very clean amazing time

"Nice place to stay. Family friendly"
Lindarf78, 21 Octobre 2019

Family friendly. Good food in Mels Diner. Fun center a fun place for kids. Lots of different gambling venues. Buffet wasn't open in the mornings. Swimming pool was kid friendly. Easy access off of I-80

jaacero, 19 Octobre 2019

Excellent stay. Clean and comfortable. Coming from California it was a surprise that they had rooms that you could smoke in. Didn't have kids with me on this trip, but it was good to have the option. Check in and check out was very efficient with very little wait time, so I was in and out in a snap.

"Use in town casinos"
howbar2, 17 Octobre 2019

High cost of food and low winning odds. Not worth the hype. There is nowhere else to go when you are this far out of town. The games do not pay. They drag money out of you in their restaurants and low paying games.

"Love Boomtown,,"
pjtrip, 16 Octobre 2019

The hotel is excellent, the staff great. I get a monthly newsletter that give me two free nights, and I always take my friends who visit me there (I live in Santa Cruz), pretty drive and gambling.. Usually i win. But they have interesting deals for my new people, and the slots seem far.

"Boomtown Hotel North Tower"
185camillew, 11 Octobre 2019

The check in was very quick, the staff was very friendly. Room was very clean with ample plug ins. Restaurant food and staff were very good. Coffee shop had lots of food and coffee choices. Customer service throughout was wonderful. I'd recommend staying at the Boomtown Best Western.

"I'd stay here again"
Sunshine316754, 07 Octobre 2019

Hotel was clean and comfortable. Close to Cabela's, and a quick UBER drive to downtown Reno which was what brought us there. The Staff was friendly. Buffet was meh. Wish we would have tried the steakhouse. Other than that, It was an enjoyable time.

"Mini vacation"
Juanita H, 07 Octobre 2019

Loved my room, it was clean, and beautiful view.. Great Hospitality.. Everyone at the hotel treated us really nice and attentive to our needs.. Would definitely recommend this hotel.. We will defninitely be planning another stay at this hotel.

"Always enjoy Boomtown"
caroadstar, 27 Septembre 2019

They are consistent with their rooms. Always clean and we'll made. Only bad thing was when walking up the hallway it smells like marijuana being smoked. Gambling was good and Boomtown always has organized promotional games going. Guitar bar is always good.

"BEST Western Boomtown"
Larry S, 24 Septembre 2019

I stayed four days at Best Western Boomtown for my birthday. We stayed in the newly renovated North Tower. The room amenities were phenominal. The staff were professional and knowledgeable. The caviat is that I won some money.

"Excellent Hotel"
Trail68275359417, 22 Septembre 2019

Great value hotel with all the amenities. Nice professional staff. Quiet location and great variety in dinning. Liked the Lobster buffet and the Prime Rib in the dinning room. Rooms clean and modern..

SoCalOregonian, 20 Septembre 2019

We stayed here for 5 nights, as this was a reunion destination. Check-in was very easy as was Check-out. We were in Room 4021, which overlooked the intersection and the gas station. It did afford a great view of the mountains though. Room was clean and large with a good-sized bathroom. All equipment in the room worked well. Staff members were all very cordial and helpful, especially the housekeeping staff. As we were here for 5 nights I requested extra coffee and other amenities from the staff upon arrival and the request as filled each day. Overall not a bad place to stay, just a short drive into Reno. Only thing I would change...they need central heating/air conditioning and get rid of the window units.

"Clean room & great serivce"
Christina J, 20 Septembre 2019

Very clean room and great customer service. The bed was very comfortable. Check in and check was fast and easy. The staff was friendly and very helpful. The room was equipment with a microwave, refrig and coffee maker.

"Does anyone care!"
charlesanderson23, 16 Septembre 2019

The trip from hell started at check in. When the reservation was made we requested a room in the north tower. Checking in we were told since it was prepaid we just get what is available at check in. Then I was given two room keys for room 242. So I take my luggage and try to find 242. But there is no room 242, so I find 3242 of course the keys don't work. Back down to the desk , I tell her the keys don't work and she puts them in the encoder again and as she puts them in the sleeve she writes a 1 after the first 2. So the room I should have been sent too was 2142. No apology no explanation. I'm so glad it was only for 2 night. I will never ever step foot in this place ever again!

"Weekend get away."
evnodine, 16 Septembre 2019

Great experience over the weekend. The remodel and new ownership under Best Western really has made a difference, and it shows. The room was clean and pleasant. Smiles abound from the staff. We had stayed at Boomtown in the 90's, and had stopped by often. Wow, what a change. Easy check in and out, great service at Mel's.. Way to go folks. We will be seeing you in the future.

Experience198945, 14 Septembre 2019

Had a great time! Great room and great choice of places to eat right at the hotel. Mel's Diner is a great choice to eat with a great menu choice and great prices and open 24 hours, can't beat that. Wonderful buffet for Thursday or Friday for Prime rib at just 9.99, great value. A short trip to run in to Reno for a change in pace if wanted. Overall a wonderful stay.

"Unhappy front desk staff"
Kelliegirl57, 13 Septembre 2019

The hotel and room were very nice and clean, I would recommend using the valet service, the young men were very friendly but the first one was brand new and didn't know much about the hotel when I asked questions. The front desk staff seemed stressed, disgruntled or bored. Neither one smiled at check in. At check out it took a bit longer to check out, neither front desk clerks acknowledged me standing there, the girl looked up a couple of times but no one said anything.

"Simply The Best"
williambF7511GY, 11 Septembre 2019

I have stayed at this facility on numerous occassions and I have always been treated as VIP which I am not. The entire staff has proven to be genuinely caring about the guests. I would highly recommend the Best Western Boomtown to anyone needing a room. Non-Smokers, Smokers, Pet Owners they accommodate everyone.

"Hotel great, food not so muc"
stocktonmarinebc, 09 Septembre 2019

the hotel its self is great but the resturants are not big bummer to the stay no quality, good food while staying here. should have listened to the employee who said buffet was gross. lesson learned. the room was clean. bed could be better

rft1026, 07 Septembre 2019

Staff are always great. They always go out of there way to accommodate our needs. Clean and comfortable rooms. Mels diner is the best value for your money. Game room is a blast for the kids. We always have s great time.

"Best Western/Boomtown Casino Hotel"
299donaldh, 05 Septembre 2019

We always stay at Boomtown Hotel! We love it there. It is our vacation spot. Everyone at Boomtown Hotel are great! Very nice and helpful. The accommodations are great and the casino play has always been fruitful! We feel like this is a second home away from home. We encourage everyone to come for a visit!

"Awful service and food at Mels"
Twister-1951, 30 Août 2019

We have never been treated so badly at a restaurant than we were at Mel's. I ordered oatmeal. I was given a teaspoon full of brown sugar mostly raisins. I am allergic to raisins. When I asked for just plain oatmeal I was told to just pick them out. I asked for something else and waited 45 minutes for it to come out. There was only two other tables of customers in Mel's at that time. Sad thing is this is the only sit down restaurant at Boom town for breakfast. Next time we will drive down the road for breakfast or bring our own.

"Enjoyable visit"
constances74, 27 Août 2019

This BW is a relatively new. They are what we expect from BW. Stay was very enjoyable. Beds were comfortable, staff was friendly and accommodating. The only complaint is that there was no breakfast offered. We were given a coupon for a steak and egg breakfast at an adjoining restaurant.

"Boomtown Casino is a great place to stay and eat. You are treated like family"
kellywO6630WS, 21 Août 2019

I am always treated great at Boomtown. I have stayed at many hotels in Reno and I will only stay at Boomtown. They treat you the way you would want to be treated. The dealers, waitresses, chefs, waiters money cage and front desk have no parallel.

"Horrible customer service and marketing department."
Charley B, 19 Août 2019

Horrible customer service and even worse marketing department. Won a free 2 night stay at a raffle and certificate gave a number to call which no one on the other end of the line wants to help and marketing never answers the phone or returns phone calls. If I could give a zero star I would. Won't be spending my money anywhere near that place and neither should you.

"Suite Stay"
pegtac, 19 Août 2019

The suites are NOT worth the money. Small bathrooms, huge bar with NO fridge. The casino is VERY smokey. There was amenities to keep your kids busy, the gambling was very tight. Their free card spins had good prizes. The buffet had a variety of food but what I had wasn't very good so I didn't have any more being afraid it was all bad tasting!!

"very happy"
Fearless35262054163, 16 Août 2019

enjoyed my stay, will return again, hotel is always clean, room service was great, always had clean towels, cocktail waitress, courteous, respectful, will recommend this hotel to friends and family. will stay here all the the time i go to reno, and i will chose this one over the harrahs

" Rooms were ok, the rest was a little dark"
Deutschmann, 15 Août 2019

This hotel and casino combo is ok for visitors looking for an average, quieter stay in Reno. Do not expect the glitz and glamour of the larger casinos downtown. The rooms were clean and well maintained, but the casino area seemed dark. Also, be careful of the opening and closing times of restaurants and the fun zone for kids. The main part of the fun zone did not open until 11 a.m. when we were there. Okay if you are looking for a modest stay out of the way.

"Extremely Disappointing"
EddieStarr, 14 Août 2019

Wednesday morning I awoke with the desire to get out the the house, I checked with my Best Western App, plenty of rooms were available at BoomTowm, I always get a mailer with an offer for two free nights so I thought I would go up and enjoy a couple nights play some bingo and have a good time, I am a Best Western Diamond Select member and am extremely accustomed to unbelievable service . I went and got everyone chocolates (about 5 boxes of merci, toblerone, godiva, lindt truffels etc.) I walk into the hotel area and when I hand the hotel clerk the mailer she informs me that the last room was just sold out, she taps a little bit and it just seemed like she was not really looking, I showed her my Diamond Select status, it didn't matter, no room, no means no. Didn't even get the chance to give them my bag of chocolate. My good friend called the hotel about 10 minutes later and they told him rooms were available. I should have probably asked to speak with a manger or Spike the VIP host to help me out but you know what? I'm not the person who is going to deal with this kind of stuff and or make a scene, if they don't my business then they don't need it, plain and simple. I drove all the way from Galt CA to stay two nights becasue I was given then in a mailer for "free" it was not a blackout date, the casino was not full, the hotel was not full, the App said rooms were available, and when my friend called rooms were available, something wasn't right, but truth be told, I like to go where I feel welcome.

"Great stay with comfort."
MCG2529, 13 Août 2019

Though we are 10 miles out of downtown, the comfort of having a quiet hotel with gambling where you can truly rest and play and get away from the downtown crowd is a great option. Cocktail prices are by far the best in all of the area.

"Not good"
CMILLS2012, 10 Août 2019

Too much of a hassle to park, LONG wait to even talk to someone in valet and bellhop service as no one was available so we just parked and took our luggage to our room ourself. Again you have to make a longer trek to check in and again an extremely very long trek to your actual room. The whole place requires a whole new update as it appears old and run down. Front hotel staff appeared less concerned about you and whether you stayed or not; made us feel like were annoying them more than anything. Our first time here and our LAST time. Will not recommend to anyone.

"Stuck in our room"
TimFran81, 10 Août 2019

Came down with “Reno Belly” on our second day and were stuck in our room for two more days. Staff was great but there are no hand sanitizers anywhere on site unlike other hotels/casinos. Our doctor believes this caused the spread of illness. Won't stay here again. Will stay in Reno proper.

"Vacation trip"
sassylady7361, 08 Août 2019

I really had an awesome stay! I had the grand suite! I had a casino host Tom. Awesome host! I even got called to spin the prize is right wheel twice! I never get called! Staff was great! I will definitely be returning!!! My grandson went swimming and plaed in the arcade with his mommy! It s even great for the children!

"2 Night Stay"
gregoryl235, 07 Août 2019

"Lobster Sunday" was a poor showing for all the advertising that got us to attend and pay for it. Frankly, I believe the lobsters were cooked three times; they were tough and way overcooked. As for the general lounge areas, the manic smoking by other customers right next to us and all around us made being in the areas quite undesirable. We know that we are in the minority here. Also, the video black jack machines are set differently from other casinos; for example, no double downs allowed, and that makes us feel like someone is trying to scam us. This is one of the reasons we did not gamble as much.

"Boomtown Hotel"
Theodore C, 06 Août 2019

The hotel and rooms are outdated can use a fresh coat of paint. Got into the room the air conditioner was on and making a noise that sounding like something was in, there I shut it off and kept it off. The pool was down for repairs but didn't know it until I put on my trunks went down there and saw the sign on the door if I was traveling with kids I would have been pretty mad not saying anything about the pool being closed. I was supposed to stay two nights but cancelled my last night and chose to stay in Truckee instead.

"Great value and not too far from reno"
josephhS1183YJ, 05 Août 2019

Take advantage of the players club here so you can get promos with discount room prices during the week. Stayed on a Sunday with the room promo of $45 before resort fees and taxes. Stayed in the north tower. South tower has the indoor pool so you have to walk over to swim if you are not located over there. Another pool and spa is located outside by the koa rv campgrounds. Ate at Mel's diner and took advantage of breakfast specials in the morning. No breakfast here like other best western hotels due to it being a casino. Fridges are small so don't bring too much food to leave in it. Good value overall.

"Room at Boomtown"
timjay6631, 03 Août 2019

Everything was good except. check out. Check took 30 minutes. Service gets low rating because of check out wait. I DON"T NEED 200 CHARACTERS TO DESCRIBE THIS!!!!!!!! hkbreghibrhjurexlugbxxkhrbgrkhkjbvrkiug7r9up856hu598pb5sue589rgbuxudhg9eeboub9grtxoubgr;tbruogbrduguord;bgrur8ug

"Had a great weekend"
brendasB2827JE, 29 Juillet 2019

Hotel check in was quick and staff was fabulous! She ensured to put us in a room where I would not have a claustrophobic attack and placed on 5th floor where I had a good view and keep window open for the night.

"Hotel was wonderful but staff failed us"
kayelv77, 26 Juillet 2019

Our luggage was lost, we ended up finding it ourselves, staff lacks training, need more bellhops, facetious new staff member, limited on words but in a nutshell this is how I feel as of our last visit.

"Enjoy staying here"
travellerbeg, 26 Juillet 2019

We have been here multiple times and we always had a good experience. On our last stay here, my Dad had a separate booking and when we checked him in we were told that he had a suite and it was not ready. We were asked to come back. The person who did the check in called another agent and told her that my Dad had a suite and "if it was ok". The other agent said, "yes it should be fine, there is nothing we can do". This conversation happened in front of me and my Dad. When we came back to check in, he was downgraded to a room with a balcony - checked in by a different person. I feel we were treated very unprofessionally by the staff. Like a mentioned we have been here multiple times and never experienced any issues. Other than this, everything was great.

"Overall excellent"
marcor0331, 16 Juillet 2019

Staybwas awesome. Room was comfy. Bed was extremely relaxing and easy to fall asleep in. The front desk staff were courteous and able to assist with all questions and concerns in a professional and excited manner.

"Friendly positive place to stay"
Kathleen G, 15 Juillet 2019

No downtown drama but close enough to visit the other casinos if you want. Clean, quiet and easy access to parking. Live music, Mel's Diner, good machines for slot play, access to gas, car wash and food. A great option if you want a casino stay over without the hassle.

"Relaxing and fun place to stay"
Robert A, 14 Juillet 2019

I have stayed at Boomtown many times and think of it as the "Cheers" hotel/casino where "everybody knows your name" The hotel is large with very nice, comfortable rooms. The Casino is smaller but the staff are very friendly and welcoming. Boomtown is located about 8 miles from downtown Reno, so you avoid a lot of the crowds and traffic.. But they have pretty much everything you could want from a good variety of restaurants to pool and exercise room to casino. Although the casino is a bit small compared to other hotels in Reno. Poker room with 1-2 tables, About 12 gaming tables, and lots of slots. Atmosphere is really friendly.

"Nice, but overpriced"
Brian F, 10 Juillet 2019

The ground level suite we got was very nice and spacious. The Mountain View advertised was more of a gas station view. The once bustling town of Reno is now down to a trickle during the week and most of the advertised amenities such as the buffet and steakhouse were closed on Monday, which was the day we stayed there. The positive aspect was there was no wait for a seat at the blackjack tables. The fact that they are pet friendly and allowed us to have our small dog in our room was nice.

"Room with a view"
Trip01980356356, 02 Juillet 2019

Nice rooms with a beautiful view of the mountains. Close to freeway. Good service. Bed and pillows were not comfortable and neighboring rooms extra noisy so no sleep at all during my stay. Would recommend asking for a room not next to any other guests

"Smelly, ants, and so much less"
Safari10650199449, 26 Juin 2019

Upon arrival we were met with a rude valet, but he appeared tired, so I'll give him that. At check in were told that we couldn't have a small pet dog in the room we booked, so they placed us somewhere else. There was no accessible area to take out our pet, so their room choice boggled my mind. The room was sub-par and had a significant ant problem by our second night. After waiting five minutes trying to reach the front desk, were moved to an even less accessible room (mind you I was traveling with a senior citizen and a pet). The hallways smelled similar to a fish market, so if you're into that. Upside, two free drink tickets were included with the key packet.

"Stayed three nights - two were fine"
Kand1955, 25 Juin 2019

We stayed three nights during the Reno Rodeo, so the place was pretty busy. We also were there the night the fire alarm was pulled at 3:20am. I called the front desk to see if it was a false alarm and about 15 minutes later someone answered and explained it was a false alarm. However, the alarm was not shut off until after 4:00 am. We stayed in our room, however, our son, with this two boys were in another tower and evacuated into the cold night (it was in the 30s outside). The youngest didn't have his shoes. After 20 minutes of waiting in a cold parking lot with no instructions from staff, they went just inside the the casino doors to get out of the cold. A security guard yelled at my son to get the boy out of the casino because he was barefoot. At first our son thought it was joke but the guy was serious. Obviously, the entire staff needs additional training in what to do in case of an emergency. We lived in Las Vegas for decades and lived through the MGM fire in the 1980s and the 1 Oct shooting in 2017. Staff HAS to be trained to handle emergencies and we did not see any evidence of proper training. The other two nights we were there were uneventful. The rooms are okay. Bed was reasonably comfortable. We did not understand how this became a Best Western Plus though. The amenities that one usually receives at a BWP (free breakfast, upgraded beds) were not evident. I have to give a shout out to the housekeeping staff though. When the fire alarm went off, it shut off the water. When the water came back on it was brown and we had to run it for quite a while before it was clear. The housekeeping staff cleaned our bathtub and sink spotless the next day. They also delivered extra towels promptly when asked. I would stay here again in a pinch, but wouldn't purposely choose this property again.

"Don't stay here unless you're EMS trained"
UOPerin, 24 Juin 2019

Horrible experience with the fire alarm going off at 3:30am for over an hour. No visible hotel staff or security presence to assist with evacuation, no information on whether it was a false alarm or not. No acknowledgement or apology for inconvenience of the chaos that ensued. Hotel staff did not take any responsibility for it. I've stayed at many Best Westerns with rave reviews, however this hotel is a disgrace to the brand. In addition to the fire alarm debacle, HVAC system is loud and outdated, wouldn't stay on even though option was selected. Shower water was warm, not hot, no fan in the bathroom and extremely thin walls - could hear normal conversations of the neighbors let alone all other noises.

"Boomtown brag!"
Relax315459, 23 Juin 2019

I called other casino hotel to use my free nights stay and as usual all were booked. Except Boomtown! Kayla, booking agent , was beyond helpful. She was fantastic and made sure I was able to use my free promotion.

"Great hotel"
CandaceMH13, 23 Juin 2019

We love Boomtown and always stay here on our way home from Yellowstone. The rooms are nice and clean, the bed comfortable, the bathroom large, and great amenities. The only problem we've ever had was this recent stay, as someone thought it would be funny to break the glass and activate the fire alarm causing a hotel evacuation at 3:40 in the morning. Many of us were scared and cold, waiting in the parking lot for nearly an hour before being allowed back into our rooms. This will not deter us from staying in this hotel again, as all other stays have been comfortable and enjoyable.

juljal69, 21 Juin 2019

room had not been updated! tub was dull and old, not shiny, no stopper in tub for bath, huge piece of ceiling over tub flaking and starting to come down, pt peeling, bathroom very tiny, the room with beds so small, dont recommend staying here.

"Fun time."
Jacqueline B, 21 Juin 2019

Had a fun two days. Steakhouse and Mel's Diner are great places to eat. I would highly recommend staying here. It is clean and very comfortable. Check-in and check-out is quick and easy. Love that you're only an elevator ride to the casino.

"Had a wonderful time"
Guide13913517162, 21 Juin 2019

Boomtown is always a great place to stay. Our room was clean and comfortable. We get a suit so everyone has room and space. We spend most our time in the pool relaxing. The pool is always clean. The beds are very comfy and lots of channels to watch.

"Get away"
Safari30991894166, 20 Juin 2019

We were able to get away for a quick visit to Boomtown and we stayed at the Best Western Hotel there. It was very convenient, clean, and comfortable. The staff were very pleasant. There was a nice pool that we could have used and I believe I even saw a gym.

fla-sue, 20 Juin 2019

Got sick at Mels Diner.Ordered Halibut from the steakhouse it smelled and was rubbery.The room AC was loud and damp.The tiolet would not stop running.The hallways near the convention center smelled of molg.The only plus was I won in the casino.

"Rethink your reservation"
Footprints735391, 13 Juin 2019

Don't do it, dirty rooms, bad lighting, cigarette smoke everywhere, staff that just don't care. I suggest they change their motto to: This would be a great business if it weren't for these pesky customers'!

"Great stay"
Scenic24458777460, 11 Juin 2019

beautiful rooms, great location close to Lake Tahoe & Reno close to on and off ramps to I80. Had a problem with internet service which could have been settings on my computer but the staff didn't seem to know much about their internet service.

"Perfect getaway"
Wanderer46335936937, 10 Juin 2019

Where you can relax from the hectic routine of life in the Bay Area in quality surroundings and have all your needs met. Look forward to returning as soon as possible. We enjoyed our stay tremendously.

"Great Hotel with a Casino!"
vancouverTraveler59, 10 Juin 2019

I'll stick to the hotel portion. Very, very comfortable rooms with all the amenities. Only real drawback is that there is no freezer and the refrigerator has a time that has to be reset after 2 hours. There are many facades to the outside of this property because of its touristy aspect. Hotel parking is limited but there is plenty for the casino so you may have to walk a bit. Ask for a room in the 30's or you may have to walk a 1/4 mile from the elevator.

"Great Place To Stay For Street Vibrations"
uodux91, 04 Juin 2019

My wife and I have stayed here every year for the past 910) years for the annual Street Vibrations motorcycle rally in Reno. We like to be close to Reno but get a break from the noise and crowds when we want a break. We come up and stay for several days. Everyone at the hotel and casino are very warm and welcoming to us. They accommodate areas to park your motorcycles that give them a little more security. Rates are very reasonable and if you join their player's club you gte some good discounts on room rates and other "freebies".

"Good times"
Go63668438751, 04 Juin 2019

Fun Fun Fun. We love staying at this hotel. Rooms are always clean, casino is roomy and ean also. Food is excellent wirh a huge variety at the buffet, but you cant beat Mel's Diner for burgers. Wod reccommend to anyone.

"issues...but nicely resolved...will return, for sure."
grammakarol, 02 Juin 2019

We requested a upper level, no smoking. They filled our request. Unfortunately we couldn't get the heat below 75. So, called the front desk. Oh, no we didn't. The phone didn't work. So, let's go downstairs and talk to the front desk. Well, the stairs were available as the elevator wasn't. So, they gave us another room. Move everything and it was better by 1 degree. Couldn't get it to go below 74. So, one more call and we moved to a different tower. It was great. Air conditioner was nice. So, once moved (3rd attempt) we were happy. With the issues the staff was awesome. Friendly and very apologetic. So, even with this issues, I will return.

"Time to get my family together grandaughters and my kids all get to stay and play with much access to local attractions."
Curious10824666894, 01 Juin 2019

Eligibility Supervisor for Department of Social Services in a California County. Past Executive Director of Lucerne Alpine Senior Center. Past member, Board Chair, multiple committees chair of North Coast Opportunites(NCO) in No. California.

"Convenient place to stay in Reno"
Peter J, 30 Mai 2019

Easy access to freeway. Clean rooms. Casino environment. Free Parking. Weak shower power. Quiet rooms. Restaurants close too early. I can't think of anything else to write, but I have to fill in two hundred characters.

"Enjoyed My Stay"
mach7, 29 Mai 2019

The rooms were clean and the bed was very comfortable. It was nice to have a refrigerator, microwave & safe in the room. There were a variety of slots and table games & keno. Mel's inside the hotel that's open 24hrs makes it very convenient to grab something to eat when hungry. Most of the staff was friendly, except for the bartender that was a little grumpy. But all in all, enjoyed my stay and will definitely visit again.

"Booming time at Boomtown"
pennygambler, 29 Mai 2019

I have been coming to Reno for many years. I have started staying almost exclusively at Boomtown. The hospitality of the Hotel staff is amazing. The casino staff is great as well. Plus the music they have is so good!! And if you wind up bringing the kids, they have a great Kids area. Good time for all

Climber56744298809, 27 Mai 2019

I love staying at Boomtown because it's a small relaxing place. They are very friendly and caring. They are very helpful and asking a question they make you feel and explain it to your understanding. Always inviting to play free games ; bi g at the bar and the tournament

"Another great getaway !"
scottgE3325PQ, 27 Mai 2019

As a regular visitor to the area, Boomtown has always been accommodating with friendly service and long time staff who make the visit personable and pleasant. cocktail service from Kim and Renea always ALWAYS FRIENDLY AND ALWAYS REMEMBER ME. These ladies deserve a bonus!

"Not the best Best Western."
mtscribe, 23 Mai 2019

We didn't come for the adjoining casino but only for the location. We won't stay here again. From the valet spot to checkin is a long walk followed by a long walk to the entrance from the parking lot and then a long walk past the conference rooms and then a long walk down the hallway to your room. (We parked at the valet spot but after a wait we just parked and hauled our baggage in ourselves.) Our view was of the roof over the conference rooms. Door to the room next door was not a tight fit so we could hear the conversations going on there as if they were just in our bathroom. Small room was jam-packed with furniture. Pool was on the opposite side of the building past the conference rooms and casino. Not a thrilling stay for $107.

"Service on Mothers Day at the Steak House.."
RenoFunlol, 23 Mai 2019

Food was great no doubt, but the service was outstanding. We had Donna who took care of us and was a delight. We will be back, good service like that is rare these days. Good job Donna Good job Boomtown!

"Great staff, excellent stay"
Global45012559127, 23 Mai 2019

Had a nice stay at boomtown, did okay on the slots, free drinks while playing slots, very helpful front desk staff, a few miles (12) from downtown Reno, limited services on site (shopping) over all very nice hotel, and only took 8000 points for a comped night

"Consistently Pleasant"
conniep69, 22 Mai 2019

This is our go-to place in Reno. Far enough away from all the insanity in town, beautiful rooms, great restaurant (Mel's) and really good service. Special shout out to Valets who were exceptionally helpful in getting me settled.

"Over night trip last minute"
Road28325083949, 20 Mai 2019

From the call to make reservation to check out everything was excellent, all the people I employ the rooms were very clean beds comfortable the price was exceptionally great for a Friday night in Reno can't beat the price, food was good a mel dinner even the slot machines were generous will be back real soon

"My stay at Boomtown Casino Hotel"
Curiosity57872822276, 15 Mai 2019

My experience with Best western plus boomtown casino hotel is a 5 star. My check in and check out was fast. The ataff was very polite and told me about the self checkout. The hotel room was very clean. I will be coming back.

"Relax at Boomtown"
Trek34339858988, 13 Mai 2019

Hotel rooms are very clean and comfortable, love the pillows. Casino was very nice with good live music playing. The play room was a blast. Its a fun family place to stay with active children , Very enjoyable

"Great place for the family"
Companion27199621210, 13 Mai 2019

Our stay was amazing, there was something for everyone to do! Had a fun center for kids gambling for adults great restaurant choices and a fitness center! I highly recommend staying here and trying it out!

"My new gaming spot"
Freedom17919051010, 12 Mai 2019

I love the slots and promotion tournaments at Boomtown. The casino and rooms are all very clean. The staff are all courteous and the restaurants have great food and drinks. I plan on going back quite a bit.

"Couldn't stay...."
23teb, 09 Mai 2019

I booked a room thru the website itself (not Expedia or whatever else) and upon arrival, was told there was no way I had done so because they had nothing available... I'm a local, and this was going to be a nice surprise for the family.. but their rooms are so extremely overpriced and then to not have my "reservation" actually booked.. just disappointing.

"Great Room"
raykat12016, 08 Mai 2019

We checked in and it was quick and stayed at another part of the hotel that we hadn't stayed at yet. It was quiet and the room was nice and clean and decorated nice. The bathroom was great. Check out was easy and fast. The only thing negative was at the casino. Couldn't win at anything. That was not fun!

"Boomtown Gettaway"
medt4425, 01 Mai 2019

Our room was nice but We were unable to adjust the AC & Heat so finally just turned it off . They did not service our room the next day and I had to request towels and wash cloths twice . The first time they brought up bath towel and hand towels , NO wash cloths , and left them on the carpet outside the door . I called again to say I was not going to dry off with a towel left on the floor and still did not have any wash cloths . They sent someone up again with another set of towels and NO washcloths . I sent all the towels back except one and the nice young man did return with 2 washcloths .

"EdOroville ca"
Ed N, 29 Avril 2019

STAY AWAY!!!!! for what is charged go to an upscale resort with class and service. So much pot smoking had a headache and couldnt sleep. Couldnt get anyone to help... oh well live and learn no wonder people dont go to Nevada anymore.

Go35375583214, 28 Avril 2019

Get together with family and friends. Had a great time! Very great location. Food is good at the prime rib buffet. Rooms are clean but the pool didn't even used it because there's is no jacuzzi . It should be great to have one after a long day to go to the pool and jacuzzi.

tanyalori, 22 Avril 2019

Apparently smoking weed is legal in Nevada, a detail not disclosed when I was told they only had smoking rooms left. The entire 6th floor smelled like a marijuana field and I was traveling with minors.

"Quick 1 night stopover"
aloha4now, 22 Avril 2019

This was a one night stopover on our way to Las Vegas from the Northwest. We had booked a north tower King suite with balcony and that is exactly what we got.When first entering the room, it was clean, well equipped and comfortable. The bed was comfortable and the balcony was large. The only two things that I could say might need some improving would be the fact that the bathroom has no fan, this is the first time in any hotel I have run across this. Also, when entering from the highway, the fact that this resort is the Best Western is not clearly marked could be better too. The casino is OK, not my main reason for staying here, but it is big enough to walk around and find something to play. Check in was quick and correct. The parking is plentiful and well lit. We didn't make it to the pool. We did have breakfast at Mel's and it was affordable and delicious!

"Boomtown Casino makes you feel like family"
kellywO6630WS, 22 Avril 2019

I love to going to Boomtown casino. The food is excellent at the steakhouse and the staff go out of their way to make you feel welcome at all times. The table games are great because the dealers have great personalities. The price is good the rooms are good. Everytime we go to Reno we stay at Boomtown.

"Don't even both with Boomtown :-("
starwarsfann, 17 Avril 2019

Stayed one night (4/16/2019). What a mistake! Would have given it something lower than terrible if I could. The front desk staff was rude and didn't offer any real customer service. The room was nasty. Not only were there numerous stains on the carpet (made me uncomfortable even walking on it with bare feet), but the sheets had urine stains. Who wants to sleep with someone's pee stains? Total yuck factor. They offered to switch rooms, to one located on the far side of the facility, but couldn't offer a discount or refund on the room. Wouldn't ever stay there again. And the $50 "resort" fee in addition to the room rate and taxes was nothing more than a money grab.

"Stay was great just wish options for gluten free menu was avaible so hope that in future you guys make it a option"
Pioneer31006547056, 17 Avril 2019

So hopefully by this i hope it was helpful on my feed back and maybe take it in concentration for choice for people that are gluten free and can have a choice on food for us to eat as a family thank you

"well kept for the most part"
Robert H, 15 Avril 2019

check in was a bit slow as the couple in front of me asked too many questions. Finally, another clerk showed up to help me. They offered express check out if you give then your email- no way. The room has an iron & board, safe, refrigerator, microwave, WiFi, coffee maker,closet, dresser, two tables, and three chairs. Very roomy. There is smoke in the casino. I can see some paint chips here and there- very small. The carpet has some wear. There is plenty of parking but if you stay in the north tower, the walk is not that short, There is walking outside and inside the building as you navigate the maze,

"Too smokey"
Dream61956793306, 15 Avril 2019

Our smoke-free room was beautiful, but you have to walk through the casino to get to it. Even the lobby smells like smoke, and Mel's diner smells like smoke too. It's a very convenient location for us as we travel to California with easy access to I-80, but our one night there has satisfied our curiosity and we won't stay again because of the smoke. It can also be noisy as our room looked out on the access road which has 18-wheeler trucks driving by during sleeping hours.

"Nice Place"
bcunanan03, 11 Avril 2019

This hotel is nice. There is plenty of parking. Our room was nice and clean. Beds are comfortable. Everything looks clean in our room. My kids also enjoyed the arcade area in the facility. There is a few good spot to eat in the facility.

"Stay somewhere else"
Curious04154815099, 09 Avril 2019

Room had many stains phone did not work was given free Carousel rides to switch room and fruit couple of drinks had to walk very long distance to get where our room was from reception beds mattresses were hanging over the bed frame items from another person was left behind close Jay Lee jewelry very poor housekeeping. Please stay somewhere else. This needs a Hotel Impossible cleansing no kidding

"Boomtown was a nice getaway"
Shelby W, 08 Avril 2019

A relaxing atmosphere with plenty to do. There's an arcade which had a lot more than just video games. There was a carousel, bowling, some rides, and miniature golf. My room was pleasant and comfortable.

"Nice and Clean"
Voyager40104573244, 06 Avril 2019

The hotel I stayed in just had a remodel and it turned out beautiful. The rooms were very comfortable, and very clean. The bedding was plush, clean, and cozy. I would recommend this hotel to my friends, in fact, I already have.

"Last minute stay"
GoPlaces22946415423, 05 Avril 2019

This was super last minute. There was a storm coming that would put chain controls in effect through the Sierras before I could get through. Was able to get a last minute, no smoking room. Check in staff was super friendly. Room was nice. I was in the North Tower and it was very quiet. Only thing I don't like is it's not convenient to get your luggage in and out if the building and you can end up parking a long ways away. HOWEVER, they do have free valet for guests to help with the parking park, if you're cool with valet. I would stay here again for sure. There are slot and tables, of course. Multiple bars, a fun center, and a Mel's diner under one roof. Along with other restaurants and activities.

"Great hotel/Casino would definitely recommended staying here"
165calebg, 28 Mars 2019

I stayed at this hotel the other night and had a great experience! I had arrived in Reno kinda late at night the day before I was going to be going to Lake Tahoe and was debating whether to stay at Boomtown or stay in downtown Reno at one of the big hotels but since I am a Best Western rewards member I decided to stay here even though the price was a little higher. The location is great, it is located on the Truckee river with the mountains in the background. The hotel is right off of interstate 80 about 15 minutes from Reno. Upon arrival I was very surprised, the outside of the hotel is themed like an old western town and has cool lighting that makes it look like a fun place to stay. Parking was a little confusing I'm the dark since it's in the back but I found it. Checking in was easy and the people at the front desk were really nice and helpful! I had booked a single king bed with a Mountain View, they gave me a room on the 4th floor of the north tower. I went to my room and along the way I was still surprised how nice the hallways and elevators were, this place was super clean. I got to my room and I really liked it, it was huge and had great amenities and again it was super clean! The room had a flat screen tv, microwave and refrigerator, a desk with comfortable chair and a large closet. The bed was so comfortable and the headboard was cool looking. The theme of the hotel continued into the room making me feel like I was in an old western hotel you would see in the movies. The bathroom was clean and nice. The only thing that I had a small issue with was the heater/air conditioning, the unit was pretty loud, but it worked. It wasn't a big deal though. The restaurants at the hotel were interesting because there is only the diner that's open late and for breakfast, the buffet isn't even open very much. The diner was alright. The hotel also has an indoor pool which I never did check out as well as it has a Fun Center with rides, games and mini golf. The fun center looked really cool but i didn't have enough time to check it out since I left before it opens at 11am. Overall this resort is great, clean, in a very nice location and was probably the nicest best western I have ever stayed at. Next time I am in Reno I will for sure stay at Boomtown again!

"So I stayed an extra night in Reno"
SoftballGuy25, 21 Mars 2019

The BW at Boomtown was a pretty good hotel. I was planning on going back home the day before but I usually stop at Boomtown for coffee on the way out of town. I decided to stay at the hotel for the night and im glad I did. The staff is inviting, the rooms are clean and the pillows are like clouds lol. The only thing I was dissapointed about was I saw online it said 2 pools and a spa when its actually just 1 small pool and with 5 people in the pool already it was crowded enough to make me turn around and go back to my room. The lack of food options was also a concern but it was close enough for me to drive to another place. Overall it was a nice stay and I would stay there again!

"The original Mels Diner, Boomtown Casino "
I3781HFthomasl, 20 Mars 2019

I stopped in last night for dinner and asked the waiter what he recommended. He told me the fajita salad. WoW was he right. It was an unbelievable salad with chicken fajita strips, grilled onions and peppers. What a delicious salad it was. Highly recommended. Great food, fantastic staff. I will definitely repeat.

"Once again..Loved it."
Blaise H, 13 Mars 2019

I love staying here! SO much truck parking its never a problem. Our room could not have been cleaner...and so well insulated. There were a few people talking outside of their rooms in the hallway as we were getting to our door ( not being rude or anything) and as soon as we closed our door...QUIET! The beds/linens/ pillows are so d*mn comfortable!! And of course, work had us up & out by 7:00 am...just once I would love to sleep in late here, it would be so easy. Beautiful, LARGE bathroom with excellent toiletries. Along with micro, frig, coffee maker & hair dryer. Front Desk ladies were efficient & friendly. Mel's Diner $7.99 Steak & Eggs at 10:00 pm was surprisingly really good! This is always a favorite stop for us & will remain so. Thanks again..see you next time we're driving through.

"Great hotel!"
sisoyyo76, 13 Mars 2019

I always stay at Boomtown; this hotel and casino is perfect for family or just for fun! Defiantly would recommend this hotel to anyone! You can always enjoy relaxed in the hotel away from noise and just a few floors down you can enjoy the leisure of the casino. This hotel has the indoor pool and the arcade room for the kids too!

"Boomtown weekday special!"
claudiaj858, 11 Mars 2019

Great offer, great food, exceptional service! Will definitely do this again soon! Love the variety of food and entertainment. Colse to home is a plus. The lobster buffet on Friday was exceptional! Service all around was great!

"Not very pet friendly"
Compass48645710048, 04 Mars 2019

There was no designated pet potty area outside, the closest outdoor spot was a paved parking lot littered with cigarettes bits and dog poop. The room surprisingly did not have a pet smell so that was a plus.

"Our annual family trip"
Y7366DUannab, 28 Février 2019

As always we had a great time. The fun room for the kids, casino games for us adults,swimming pool, great food. Close enough to the snow and downtown Reno,and Cabela's. Always nice place to stay for us.

"BoomTown Booming hotel!"
Traveler23359398183, 27 Février 2019

the BW room we stayed in was very nice considering we were staying in a comp'd room at Boomtown. the room was perfect for 2 grownups, the view from the room was BEYOND BEAUTIFUL!!!! the window opened a crack, so we were able to enjoy the fresh freezing air from outside I WOULD DEF STAY here again :)

"Stay at Boomtown"
PamelaC1549, 25 Février 2019

Have always enjoyed the experience at Boomtown. Easy to get to (no city street drive), an almost always able to check in early, and new decor is so much better than the old cowboy look. Have enjoyed the pool, although it wasn't usable this time - not heated. Will almost always stay here while in Reno area

"Valentine's Getaway"
barbeehum, 22 Février 2019

Spacious room with a wonderful view of the mountains, clean and well stocked. Coffee, fridge, safe, iron, blow dryer (not attached to the wall for easy use). The casino staff was very attentive and we had an excellent time

"going to the snow"
Escape02810272336, 22 Février 2019

Boomtown was fine except all the restaurants were closed. The staff put us at the far end of the hotel. The pool indoor pool was frozen. The whole hotel smells of cheap cologe and cigarettes. The petes coffee closed a 6pm.the staff was very helpful thru all problems.

"Cheated by Best Western"
GrandTour270005, 21 Février 2019

I was told that I had express check out! That I did not have to stand in line to check out the next day, just leave my keys in the room and go. Two days later I checked my credit card charges and found I was charged for an extra day's stay $184.19 I called to complain was told I had to talk with the manager but she was busy with an other customer and would call me back. She never called back. I will never stay at Best Western again.

"Enjoyable Stay"
WaterOp, 21 Février 2019

We have stayed at this property several times and have always had a good experience. The hotel is always clean and the staff is very friendly and helpful. We will continue to stay at this hotel whenever we are in the Reno area.

"Best Western Verdi NV."
jerryd364, 18 Février 2019

Checking in was a horrible experience. The lady at the counter Remi was a rude to my wife and I that we had to ask for a manager and walk away from her. We were so disappointed with Best Western and this particular person. "Remi". the Manager Zach was very nice and took care of the situation.

"Skiing cheap"
Curious22104458228, 11 Février 2019

I love Boomtown. You can get a room on Thursday night for free if you use their club card and gamble a little bit. I go skiing cheap at least once a month during winter, sometimes twice. During Spring Break for my son we get 2 rooms for free during the week. My wife and I can have a room and our boys have their own. they love the pool.

"Fun at the Boom"
Sightseer10955654166, 11 Février 2019

I stay at best western boomtown for work and always have a great fun time playing video poker, keno and blackjack. The entire staff is friendly and helpful and will do anything to make my stay more enjoyable that's why I never feel the need to head to any other casino but boomtown! I also bring my family here on weekend getaways and we have a blast in the fun center and dining at the steak house

"Great Buffet"
leilanim3987, 10 Février 2019

I came specifically for the lobster buffet. Good price for $32.99 w/ players card $36.99 w/o it. They have a smaller selection of things to eat besides lobster; prime rib, turkey and sausage plus several side dishes. But the lobster is the star of the buffet. The dessert is also ok.

"best western boomtown"
Safari10067517946, 04 Février 2019

excellent stay, large rooms, neat and clean with refrigerator and microwave, love that window opens & view of the snow covered mountains. Convenient parking, great casino, staff was extremely helpful and friendly, all in all a really good time.

"Business Meeting"
Brian C, 03 Février 2019

Nice hotel, friendly and helpful staff.Smoking allowed in casino, but not too bad. Guest rooms were very nice and didn't smell like smoke. Unfortunately, the buffet was not opened while there nor was the steakhouse. We were forced to go to Mel's diner, which was fine, but we were looking forward to the steakhouse and buffet for the morning. Had vouchers, but we were not able to use them while there due to the closed schedule. Casino was nice, but roulette table was not opened and we had to use the electronic roulette table. Not quite the same.

"This is a great hotel!!!"
Navigate35543210646, 31 Janvier 2019

I really enjoyed my stay at this Hotel. Everything was clean,and the staff was wonderful extramely welcoming and very friendly . I am very satisfied with my stay. I have already recommended this hotel and would stay here again.

"Comfortable, Fun, and Quiet"
John M, 30 Janvier 2019

This was a family trip which included 3 of our adult grandkids, significent others and our 6 great grandkids. Our accomodations were very comfortable with a mini suite and adjoining room with 2 beds, and 2 additional rooms . All rooms were conveniently located on the same floor. The kids thoroughly enjoyed the fun center and the adults enjoyed the casino, the adult fun center. The location was a two edged sword. On the negative side the hotel is more or less outside the main city of Reno and on the positive side, the hotel is more or less outside of the main city of Reno. Yes, both the same. away from the noise of the city, but also away from the other attractions of the city.

"Great casino hotel"
B3725AVjamesf, 30 Janvier 2019

I always like the casino hotel experience. You never have to leave the building, no DUIs, no getting lost in a strange town. Always a good value, discounted and free drinks, discounted food, and you might get lucky and win some money ;>)

"Poor management"
GrandTour07790310404, 29 Janvier 2019

Management is absolutely disgusting and racist. I couldn't ask my questions because he continually spoke over me. Even after I brought it to his attention, he still spoke over me. I have never been so mad and disrespected in my life. I am just disgusted by his attitude. If you are not Caucasian, you won't feel wanted.

"Very helpful and friendly staff"
Darrell D, 28 Janvier 2019

I sprained my ankle really bad earlier in the day at Northstar. The boomtown staff was very accommodating and let us borrow a wheelchair for our stay. It was extremely helpful otherwise I wouldn't have been able to explore the casino or grab food. Everyone was friendly and helpful and more importantly accommodating to my situation.

"Overnight stay"
skibudsRichland, 26 Janvier 2019

We stayed in the north tower on the first floor in a room with a balcony. The room was very nice and smelled good. It was everything a 3 star should be. The only negative things are the heater was very loud and kept waking us up whenever it turned on. And, had to lug our luggage a long way from the parking lot to our room.

"Casino trip"
Connector404024, 11 Janvier 2019

Had a great time! Decent payouts in the casino, hotel room was clean and nice, and the food was really good at the Steakhouse and Mel's. The staff was very helpful and friendly too. I'll go back for sure! Overall a fun trip!

"Time away"
BarbieM144, 10 Janvier 2019

We really enjoyed, our stay at Boomtown. Although we only stayed there one night. It was very refreshing very clean beautiful rooms excellent staff. Spent time at the casino with a little bit of money. And just had fun.

"Great stay!"
Johanna L, 09 Janvier 2019

After 3 years of not going to Boomtown because of renovations, we decided to give it another shot. Beautiful rooms! Everything has been upgraded!!! They even have a kids area! We will definitely be back for a family trip!

"A good value."
50SlowRide, 08 Janvier 2019

My family and I stayed 3 nights for a small family year end get together. The pool was nice to get the energy out of the kids. The Ladies enjoyed Pete's coffee's every morning, and I enjoyed Mel's Dinner, good specials and economical. A very relaxed atmosphere with lots of public space for visiting family. The arcade was nice for the kids, also. The mountain views are excellent, with all of Reno close by, but not within sight.

"Get me outta here!"
Pioneer312182, 05 Janvier 2019

The rooms in this smoke filled establishment are small, extremely noisy, but clean. Advertised deals are unavailable due to restaurants not opening and nobody knowing why. There are ong, long lines for any other mediocre food options. Instead of hanging around for breakfast, we opted to get the heck out of there so we could breathe and absorb the peaceful silence of a cold morning.

"over all bad stay"
reddawg21, 31 Décembre 2018

first of all wrong room they didnt care to fix the problem.room wasnt ready at check in time had to wait. room had bad oder .room didnt get warmer then 65.kid games would be the best part of this hotel

Cruiser436749, 30 Décembre 2018

Terrible customer Services, Ms Afra [] with hostile behavior, loud, and threatening behavior toward customers. The reservation was changed without notice and was forced to leave if not accepted the offer.

"they gave away our non-smoking reservation and had nothing but smoking rooms"
Coastal587047, 28 Décembre 2018

For our family Christmas vacation, I'd specifically booked a non-smoking room overlooking the mountains and paid extra for this--the nonsmoking rooms with a view were in high demand when I booked. The hotel "only had smoking rooms" when we arrived and they blamed it on Expedia. Expedia did nothing but offer me a $25 voucher and of course everything in Tahoe was full. It was awful, even sitting in this hotel's smoke-filled lobby trying to find another hotel was a horrible experience and I finally had to go sit in our car. Neither the hotel nor Expedia were not helpful at all.

"A great stop in between"
galiti123, 27 Décembre 2018

Second time visiting. Options for everyone in our group: Indoor pool(could be warmer in December..), Fun arena for kids (80% operative), Casino, Peets and good dining options. Room isn't large, but has microwave, fridge & coffee. Bathroom could've been cleaner....

"Hotel appears to get better every year"
Flyer39106147950, 26 Décembre 2018

My family stayed here for Christmas. Overall, great hotel. Only complaint I had was the heater kept me awake all night. Hotel staff was friendly. TV was big. The TV was capable of HDMI but only had SD programming.

Gregory B, 25 Décembre 2018

This is probably my fifth stay at Boomtown Hotel, the rooms are small, but very functional and well arranged, everything worked and room was very clean and beds were comfortable, restaurants have good food and service, have a nice selection of restaurants, easy to get to from freeway, will be staying again.

"Stay anywhere else."
Wanderer41823231096, 24 Décembre 2018

It's not remodeled, it's expensive, casino is trashy, the buffet was cold and gross, bed was okay. If weekday 1 might travel not too bad if GSR is booked. Shop around because other places are going to be better.

"Comfortable Fun Hotel/Casino"
MARTIN K, 20 Décembre 2018

We had a lot of fun. We met a lot of great people and numerous different areas to explore. Hotel was very reasonably priced and decent. I enjoyed the freebies from check-in. The roller coaster and games were a great break from all the excitement.

"Smelled like fish and if paying third party it may take awhile."
Coastal39762517805, 17 Décembre 2018

Took a long time to get a third party cca form to them due to broken fax and there was no communication after giving cc information. Then got to room and smelled like fish the whole time during the stay

"Hotel was fine but..."
WeeLuv2Travel2, 11 Décembre 2018

We're not gamblers but location suited our route for a stopover. Room was fine as was bathroom. We had dinner in the diner which was ok but we had no idea smoking was allowed in the casinos and bar so didn't spend much time there.

"Fun in the sun"
DayTrip36737386665, 29 Novembre 2018

A bunch of my friends and I staying here and we had so much fun. Everybody was super friendly and helpful. It made our trip better knowing that we didn't have to worry about where we were staying or if it was safe. Good times .

"Thanksgiving 2018"
Guide23111937439, 26 Novembre 2018

The hotel was great, but the service at the Steakhouse was horrible. We couldn't get waited on so we got up and walked out after 25 minutes of waiting. The buffet was surprisingly good! The room was very nice, and pretty quiet.

"Travel to pick up dog"
BillyOwens1963, 26 Novembre 2018

Had a great stay at the Best Western Boomtown. Cabela's right next door got some shopping done. Room was as expected, won 200 in the casino. Good trip. Only downfall was the Buffett was all you can eat Lobster, no other option on the buffet. Had dinner in the diner, steak and eggs 7.95 was great.

"Layover on Road Trip was acceptable"
yosemitelor, 25 Novembre 2018

Nothing fancy about this hotel. Bed was comfortable. Room was a long walk from check-in. Casino is downstairs and Cabellas is across the street. Hotel is about 10 miles from Reno right off Interstate 80.

"Best Western at Good Value at Boomtown"
NATASHA A, 19 Novembre 2018

We stayed at the Best Western at Boomtown over the weekend. They were extremely busy, with almost no vacancies due to people getting away from the smoke in California. Still they kept everything running smoothly. Our room was nice and clean, the Grill was able to find us a booth and we had a great dinner. It was quiet and restful and a great value.+

"Boomtown Best Western"
Paradise12522, 17 Novembre 2018

very clean. Staff was accommodating.. Rooms were updated and clean. beds were comfortable. Although casino can be a little looser. Nobody was winning,.We use coupons for gas and went through the car wash

"Fresh air"
michaelbJ6482UR, 17 Novembre 2018

I needed to get away from the Camp Fire in Paradise to get some fresh air and clear my head after losing everything plus my cat to the fire. I've been going to Boomtown for almost 20 years and have always been treated well and have made several friends who work there. Just wanted to thank Best Western and Boomtown for making this stay what I truly needed. Michael

Passport18492084104, 10 Novembre 2018

The staff at this Hotel made you feel right at home the minute you walked in. They helped you with any questions you had, resolved any issues if there was any. I experienced a problem with the room during our first day and the housekeeping staff took care of the situation within 5 minutes of my phone call and were extremely apologetic in which was not really there fault, it was miss communication.The Casino floor staff were wonderful and very fast with bar service. However the $5,55 Thursday night buffet was disgusting. The food was very limited and though service staff were friendly, it was slow and the area in which we sat was not very busy. Even though it was super cheap, I would not eat that again.

rodkellar, 22 Octobre 2018

The room was vary comfortable and clean. We were on the third floor in the north wing and it was very quite. The only problem that I incurred was at check in. I have bad knees and the walk from check in to the north tower is long. other than that the stay was great.

"Great Stay!"
Go737076, 22 Octobre 2018

This was my first visit to Boomtown and we had a blast. The hotel was very clean and the staff were very helpful. The only mishap was the initial room that we were assigned had a fish odor and when we reported it to the staff, they explained they weren't surprised as the room was above the lobster buffet! They immediately gave us another room. It was very nice and quiet, the bed and pillows provided a great nights sleep after a night of gambling. I can't wait to come back!

"nice...once again"
Karol W, 15 Octobre 2018

When we go to Reno...we chose this hotel. I like the rooms and staff. The rooms are clean. I make sure I get a non-smoking room. I just recently booked a top floor and a mountain view. It was great. This hotel is a bit out of the way, but that makes it quiet. It has Mel's diner down stairs, which we like too.

"Boom Town Vacation"
armarhona1626, 15 Octobre 2018

Very Good Services. I like the guest reward that they provide in the casino. i loved to play Black Jack and my wife loved to play the slot machine. I got to stay for free for 3 nights in any day unlike the other hotel they only gave you free nights stay from Sunday to Thursday. We cannot use that because we work from Monday to Friday and are day off is only Saturday Sunday. So, our best time to relax and play in the casino is during the weekend and Boom Town Casino Nevada has the perfect offer. I live in San Francisco and this is perfect.

"Had a nice time, and we don't like casino hotels"
Mark W, 14 Octobre 2018

The only real gripe was the number of restaurants that were close the night we were there, Our only real option for something other than a sandwich was Mel's. Now we both like Mel's but that was not what were were wanting. When you check in, you get a free drink coupon. Don't bother. Their well liquor is horrid. And if you ask for a beer with this coupon, you get a dirty look from the bartender. The nice quieter bar we wanted to go to was closed that evening. Of course, So, we went to the guitar bar when we used our coupons. I suspect that the bartender's attitude was at least partly due to the worse than awful "musicians" on the stage. On the other side of the coin, the hotel part, we were very happy with what we found. The room was clean and comfortable. Bed was nice and firm. Once we settled in for the night, we were good.

"Good hotel, not so good parking"
Dale L, 13 Octobre 2018

Stayed here as our travel plans made it a logical choice on way to CA. Price in advance was reasonable but Reno hotel taxes added $20+ to bill. Did not want the hustle bustle of downtown Reno. They have a $7.99 bar b que buffet and are next to Cabelas for your hunting fishing shopping fix. Quick access to I 80. Anyway quite well appointed room. Lots of parking but not close to the rooms. Drag your luggage casino! Refrigerator has leftover food from previous occupant, gross! But they sent housekeeping up quickly. Bar b que buffet was, well a casino buffet, mediocre but not bad. Well worth price. Might stay again to try the lobster buffet? Might stay downtown instead?

"Gross town"
EricaKodiak, 09 Octobre 2018

As said before. .. so Smoky. Food was disgusting. Even the bartender told us the Buffet was gross. Tables were mostly closed. Limited tables. Craps closed ... Above all Else ... People were sooo unhappy working there. Made a very bad experience. I Also got sick From their food. So there is that.. Thought it would be good for our puppy. All In all keep driving much better along the road.

"Don't stay here if you don't like second-hand smoke"
Kaiser3, 08 Octobre 2018

The reception is in the middle of the casino and they'll send you thru the casino to your room, if you want to avoid smoke try to check-in using their website or app, you'll still have to pickup the keys unfortunately. To get to the room try the entrance to the meeting rooms by the North Tower, that will take you to the elevators avoiding the casino.Rooms are comfortable and very clean, unfortunately the Front Desk and the restaurants are in the casino and very smokey.

"Great value !"
jdmrestor, 06 Octobre 2018

A pleasant surprise in Reno. My first stay here and I was impressed. Very nice room with a decent view of the mountains. Accomodating staff, and great food at Mel's Diner. I will return on my next trip thru Reno.

"Smoke Allergies?"
Camron S, 03 Octobre 2018

I'm a fan of Best Western and Elite Rewards member, but this was the first time I experience an awful experience. The reason for this is because I have severe allergies to smoke. Its very hard to find a hotel in Reno, even a 5 star, without smoke exposure. However, when I selected this hotel, it looked fun and needed a place to stay while running an errand in Reno. They claim the suite I reserved was "smoke-free". Well, it wasn't, and I was extremely ill through the night until morning. I was exhausted from my drive from San Jose, CA and was too tired to find another place to stay. The suite was beautiful but smelled awful, and my clothes even took home the odors the next day. They also failed to tell me the room had no window views and I was looking at HVAC systems and generators on the roof of the building. Not good. If you love the Western vibe of gambling and RENO then you may enjoy this place. The staff was super friendly and outgoing but overall this place wasn't a great fit for my family and me.

"Very nice room"
Michelle E, 03 Octobre 2018

We rented the suite and it was very nice, the staff were very friendly and welcoming, short walk to the casino and restaurants. The only thing that I didn't care for was there must have been a motorcycle club going through and I heard them starting up all night long.

"Go on a Tuesday"
Nikki129, 27 Septembre 2018

Tuesday it's a ghost town, so no crowds. Rooms are spacious and clean. Drinks are cheap and plenty of machines. Only bad thing Mel's diner isn't that good and the only place to eat on a Tuesday. The view is pleasant.

"Very Good"
debral606, 26 Septembre 2018

Had a good time, this time the room didnt have a smoke smell and the hallway smelled clean. The last time we stayed the hallway and Room had a terriable cigarette smell. Very clean fresh smell this time.this time.

mstjones1970, 25 Septembre 2018

enjoyed the upgraded room and all the perks offered by boomtown. they upgraded my visit from king size to a beautiful king sized premium two room suite...the only thing that would have made the visit more enjoyable is if I had a jacuzzi tub and a better view from the window I had a view of the dirt lot out back, however all the amenities made up for this

"Boomtown stop"
E5130YQrobertb, 23 Septembre 2018

Great location on I-80. Full service restaurant, plus a diner. I'm not a casino person, but it is there for those inclined. Plenty of secure parking, close to gas station; and Cabela's. Easy access to freeway.

"Wished we got to spend more time here"
Kimberly S, 23 Septembre 2018

Picked this place for its indoor heated pool, needed to use it to get our toddlers energy drained after long car rides. Just wish they didn't close it and the family stuff at 9... I thought it being a casino they should have stuff open later. And the fun zone area opens late too. Wasn't able to check it out since we had other things to do before it opened at 11. The pool was nice and warm but the indoor area it is in didn't feel heated so when u got out of the warm pool it was cold. We requested to be near the pool since we got there late and wanted to make sure we got the chance to jump into it b4 it closed. If ur sleeping during pool hours I would recommend asking for a room nowhere near the pool, I could hear my husband and son easily from our room while they were in the pool. The room itself was nice had a microwave and the fridge had a mini freezer section for our ice packs.

"Quiet rooms, poor food choices."
L6651QOkathrynm, 20 Septembre 2018

We stayed here going and coming from Las Vegas. The room was quiet and the bed comfortable. The food available at the buffet (BBQ) and Mels Diner was only fair. No other food was available when we were there.

"My bed looked made but the sheets were dirty"
sales202, 17 Septembre 2018

The room looked clean but when I opened the bed to go to sleep the sheets were not clean. I could not get any help other than staff throwing sheets on the table and walking out. No night manager and rude front desk clerk.

"I will definatley be back!!!!"
billhardt2018, 16 Septembre 2018

I am an event planner and have stayed in hindreds Four & Five Star/Diamond hotels with clients. I must admit I was amazed at the presentation of your property. Form the signage for parking to the cheerful greeting at reception desk to the design and cleanliness of the room, quite simply, you now have a fan! You have a really well thought out property and well trained staff. Great JOB!!!!!

BusinessTravelor18, 15 Septembre 2018

I have stayed here on multiple occasions, just not for a while until recently. Very disappointed. The "suite" was dusty with dead flies on the insets of the walls. On the balcony, a broken piece from the door which looked like it had been there a while and the floor of the balcony really needed to be cleaned. I put my do not disturb sign up and two hours later, while asleep, house keeping kept pounding at the door to give me an ash tray I did not ask for :(. I don't ask for much, just a clean room and some quiet.

"S. Wilson"
blade63422, 14 Septembre 2018

Very nice rooms but a little hard to find the main lobby. In order to get on the elevater you have to walk through the casino area where all the activities are going on. However, when you get to your room there is no noise and the room is very nice.

"Boomtown Bestwestern"
MaryEllen P, 12 Septembre 2018

All staff were great--from security, front desk staff, housekeeping personnel, tech had to check my tv pix, bartender & wait staff were helpful & friendly. All rooms had unexpected amenities: microwave with packets of coffee/ creamer and bottled water. Need to add tea maybe? Blow dryer in room & irons. Easy check in & out. Mary P

"Nice stay. Nice Place"
BrendaSue2015, 12 Septembre 2018

This hotel is clean, comfortable, and quiet. I feel safe here and stay here often. I really like that I am out of the city, but still just 5 to 10 minutes away. I usually have a nice view from my room too. There are some good choices for food, an arcade for kids, gambling, and a pool. I will be back soon.

"Great room"
mikethiggins, 11 Septembre 2018

Great looking hotel. Check in process was easy. Last minute stay, was not planned. Great rooms, but buffet was least to be desired. Do not recommend eating buffet but the rest of the stay was nice. Kids area was entertaining as well as the gaming side. Rooms were very nice. Service was good.

"Epic Fall"
Pamela T, 09 Septembre 2018

The check in process was okay, ask for a room near parking, very accommodating. Heck of a time finding parking. We found the room, clean certainly acceptable for one night. Carpet in room dark brown and a bit smelly. Could be from all the smoke from the casino, clearly outdated! Shower is where the fall comes in, smallest shower/tub ever!!!! Sides slope up, glass enclosure a bit difficult to get in. When the tub is wet it becomes an ice skating rink. And, with no effort down I go, handle on side of shower aided in me on my feet again. Sadly a bit bruised. Many other hotel in the area, would not stay here again!! I selected this hotel because I am a Best Western Platinum member. The bruises was not worth the points.

"Best place in Reno"
TINYTIMM1963, 04 Septembre 2018

Love coming here, BOOMTOWN have a huge game area for kid which includes rides and games. , Gambling for the adults, indoor pool that is a bit cold water . outside down the road at the KOA is where the hot tubs are located. Wish the hot tub was inside too with the indoor poo This is their only flaw.Staffing is nice , but sometimes they are annoying asking you always if you want a drink.

"A great in between stay that's away from all the busy area"
Tien L, 04 Septembre 2018

We stayed here by chance from another longer story, but the trip here was better than I expected. The hotel and Casino itself was self sustaining, with everything to offer and also has KOA and gas station in the vicinity. Several restaurants on site, with great deals that can't be found any where. Staff was exceptionally well trained to be courteous and professional, what a treat coming from a seemingly remote venue such as this. Don't let the location deceive you, it is extremely conveniently located a short drive to Reno main area, and quite close to lake Tahoe as well. I would stay here again if I wanted to get away from, or simply for the great deals there. A Must-Go location for all bargain hunters!

"nice stay and play hotel"
Jim W, 01 Septembre 2018

A nice hotel with a good sized casino below.Indoor swimming pool on second floor and an outdoor pool available a short walk or shuttle ride away at the RV park down the hill.Comfortable bed and small refrigerator in room. Decent TV -- a pretty quite nights sleep

"Excellent stay!!!"
Angelina M, 01 Septembre 2018

I absolutely love this place!! Great casino, lounge, guitar bar, Peet's coffee, amazing food options, friendly staff.... It's clean and even though people smoke, it's well ventilated so it didn't even bother me. I'll be back for sure!

"Boomtown more like Cigarette Town"
753jaymem, 27 Août 2018

Room next to noisy pool that opens at 9am, who does that?? I work nights for Christ sake!! Noisy kid playing with bouncy ball, staff recommended spending $5 more to get a premium room instead of pool room. Cigarette smell everywhere. Where do I stop.

916ez, 27 Août 2018

Clean, Friendly Staff, Helpful Staff, Knowledgeable Staff. Sleep quality was amazing. TV was great. The view was great. Everything worked, bathroom ironing board. Everything was outstanding. Clean bathroom. I will be coming back. Slot machines were great. gambling casino was great and clean.

"3 day Vacation"
Tammy T, 23 Août 2018

Very clean quite accommodating, child friendly. We always stay at this hotel every time we come to Reno, Nv. 15 minutes from down town, so it is very quiet. It is right off the I-80 Hwy so it easy off and you don't hear any noise from the Hwy. There is a gas station right there also. You have everything you need at this location.

"Vacatin Stay"
grandmabev2018, 22 Août 2018

Hotel was very nice and loved that it was in a casino. The room was clean, although shower took a long time to drain. They did have a Peets coffee right outside the elevator which was wonderful since the in room coffee only had powdered creamer and I don't like the powder.

"Location is outskirt of town, parking and entry to the hotel and casino was acquired and under staffed"
refinerydog, 22 Août 2018

The entry is designed to be a service situation with a person taking your gear, like a real resort. Problem is it was never staffed and once we waited for 20 minutes to get in - very silly. You are a long way from town and the night we were there only one eatery was open and the food was terrible. It Is CHEAP - that is the only reason I didn't give it a lower ranking.

"You get the most Bang for your Buck at BoomTown"
229debrai, 20 Août 2018

We love staying at BW BoomTown whenever we can. It is clean, employees are accommodating and Friendly! We feel safe there, which is #1 with us. Try it you will have a great time and great Restaurants.

"Rooms Offerred Could Be Your Nightmare"
jamesgV6786EP, 19 Août 2018

Room is very nice but when the bathroom door squeeks, sink clogged up and shower tub fills up with water to your ankles, toilets seat loose and make you fall and the phone customer service there is awful and unprofessional.

"Anniversary stay"
Yvonn37, 14 Août 2018

Beautiful stay!, It's our go to place close to Reno. Beds are comfortable, rooms are very clean, anything needed they are concerned and quick to help. The steakhouse was superb, Rick the manager was super nice and Jack was the best waiter ever!,

"Boomtown Casino Hotel"
d591under, 13 Août 2018

Our room was clean and smoke free. The casino and lounge smelled strongly of cigarette smoke causing some discomfort. If you stay at Boomtown Monday through Wednesday your dining options are limited to one restaurant. The hotel itself is situated at the base of the Sierra foothills providing a more picturesque view than downtown Reno.

"Needed room - last minute"
cindyburkecanyon, 12 Août 2018

Had a friend in ICU, and with Hot August Nights, in Reno, starting up, the prices for hotels and accommodations to meet the 2 days we planned on being there, and our budget, couldn't be met. So we tried Boomtown and you were available and very reasonably priced. Again, thanks so much@

"Good as a base camp for sightseeing or for a weekend away"
Dr_QBatonRouge, 11 Août 2018

We selected Boomtown partly for the theme, but mainly because it is close to Tahoe, Reno, and Virginia City. It is easy on/off the freeway, and in a quiet location. The room was clean, with an in-room safe, microwave, fridge and coffee maker. The wifi worked well, if sometimes a little slow. Nice toiletries, soft towels, comfortable beds. We ate in all of the restaurants, which will be reviewed separately. We don't have kids, so can't comment on the activities for them. Everyone we interacted with was pleasant and helpful. Rooms were cleaned daily, but forget about their

"Good Place away from the "busy""
mydogbuck, 03 Août 2018

We were visitng friends and didn't want to be downtown where the "action"is. This was perfect, large room, and nice patio attached to the room. Mels diner is on site and good for late dinner and early breakfast. Clean and nice all round. We traveled with our dog and this was a great choice, good grass area for all his business,

"Nicely remodeled"
stevendY4536TZ, 02 Août 2018

Stay there a lot. Recent room updates/remodel are/is very nice. HVAC is a bit loud, but very effective, especially in hot weather. Other than that place is nice. I go there mostly to play KENO in the attached casino, but is because the hotel is nicer than going downtown to Reno. I give this place high recommendation.

"Best Western Boomtown"
carlandruby17, 01 Août 2018

BW Boomtown has everything in one place, Casino for the adults, fun house for the kids, a buffet and diner. and indoor pool all just 9 mins from Reno. Nice place for a weekend get away or a good stop over on your way to and from Reno airport to Lake Tahoe.

"Great place "
2Travelers54, 31 Juillet 2018

Would definitely stay here again. Easy, friendly check in. Had a two queen bed room that was very clean and nicely furnished. Comfortable beds. Very nice and clean bathroom with plenty of toiletries. Lovely hotel casino.

"Awesome place to stay!"
JennyCroccetti3, 31 Juillet 2018

This was one of the nicest hotels where you have stayed at in the past 5 months living out of hotels! The staff was friendly we got to upgrade on the room and also received two free drinks each for the bar in the casino! We also received a few snacks and drinks from the gift shop for free! We had a great day and everything was wonderful so I highly recommend this hotel for anyone and everyone!

"One night stasy"
bobstripes, 30 Juillet 2018

Stopped in on a whim, had great food at the restaurant, Lost a little gambling. Did get a free drink while losing! (always a plus!), went to the guitar bar, and stayed for a couple of hours listening to the good talent, drank a couple of beers, and went to bed. Next morning, had breakfast steak and eggs, and it was done just right, A little slow with the coffee refills was the only downer. Overall experience was very very good! I will return.

"Boomtown Best Western"
marysV9499HB, 24 Juillet 2018

Boomtown Best Western in Verdi NV is a nice place to stay. Verdi is northwest of Reno and the rooms are very comfortable. We go here often and there is a Fun Quest for kids with all kinds of things to do. Mel's Diner is a really good place to eat as they are open 24/7. We have yet to try the steakhouse restaurant, but we will when we go back in Sept. Peet's coffee has good coffee as well as nice pastries to have for breakfast. The location of the hotel is not that far from South or North Lake Tahoe or Reno. The hotel staff is very friendly and helpful. I would advise staying at this hotel if you are in the Reno NV area.

"One of the best vacation spots I have visited."
patsweeney44, 24 Juillet 2018

This was my first vacation in five years and so I wanted to take my wife down to CA to visit her sisters. We stopped at Boomtown on our way down and then on the return trip home. The staff were very cordial and helpful at all times and made us feel like this was our home away from home. We will definitely ensure that we stay here on all of our future trips to CA. Our puppy also was very happy.

"Great Remodel"
gcamacho550, 24 Juillet 2018

this has hotel has gone through major changes for the BETTER. Great overall stay and promotions I will definately recommend to family and friends. Great slots, tables and kids area with minigolf and games

"my time with my daughter"
377joank, 20 Juillet 2018

We had a great time accept that your slot cards for the gambling machines did not work properly and we returned numerous times for new ones. to no avail. Mine worked in about 3 machines. I would have done more gambling if I had better luck with the cards.

"Last minute trip"
Valerie R, 15 Juillet 2018

Had the opportunity to make a quick trip to Boomtown. I was able to call and make a reservation using my points. Everything was ready when I arrived a few hours later to meet family. The staff was friendly and courteous. The rooms were spacious and clean. The casino was not crowded. Had a great time.

"Rooms were very clean"
Rita W, 09 Juillet 2018

This was the first time we stayed here and were very pleased. Our room was large and very clean. We enjoyed our time in the casino which was not smoky. The view from our room was awesome. We ate breakfast at Mel's diner. The buffet in the evening was prime rib. Two of us ate for less than $20.

"Always a great stay!"
Wanda C, 01 Juillet 2018

EVERYTIME we stay here we enjoy our stay. Rooms are nice, clean & roomy. Plenty of restaurants. Just an all around great place to stay. They have an arcade for children as well. It's only a ten min drive to downtown Reno. But really no need to leave Boomtown!

"First time staying, decent stay. comfy bed. clean."
BRIAN22Algonquin, 29 Juin 2018

Not perfect but a decent price. Towel rack fell off the wall when we touched it. Long walk to check in desk - not so good for people with mobility issues. Could have designed that better. Clean, the things that weren't perfect were little. All in all a good room at a good price. Short drive to Reno.

"Very disappointing "
BowTiesAreShiny, 28 Juin 2018

I chose this hotel specifically because we had been on the road for days and the kiddo needed some fun. We wanted to avoid downtown, we wanted a pool, and the "fun center" sounded promising. We checked in around 7:30pm. Kiddo was given a coupon for a free carousel ride and a free game of mini golf. We were told that the fun center was open until 9. I asked if there was a way to get to our room without dragging everything through the smoky, loud casino. We were given directions to the North tower. There was NO parking available. We spent quite a lot of time looking for a spot. When we didn't find one, I was let out at the door to find a luggage cart so we could unload at the curb. I did not find one and the employee I tried to flag down to ask just ignored me and walked away. We took what we could carry and went in search of our room. This hotel is NOT laid out in any kind of intuitive way. It is a maze. The room itself was spacious, but not really clean. There were stains all over the sheets and the curtains. The bathroom needed a good scrubbing. The sheets smelled like smoke in our non-smoking room. It was around 8:20 by the time we got settled. I then decided to take my restless kiddo to the "fun center" to use her coupons. It took some searching, but we found the fun center. Every ride or free game was closed- they had signs saying they were temporarily closed. It felt VERY much like a bait & switch- the games you pay for were all open, and the free games didn't open again until AFTER check-out time. By the time we realized all of this, the pool was ALSO closed. I had one very disappointed kiddo. Every employee I encountered was apathetic and acted as if we were bothering them. The check-out guy did ask how our stay was. I commented that it was "okay". He said "just ok?" and I replied that we had had some issues. His response was "Do you want a paper receipt or email?" As for the restaurants, I really can't say. We were so disgusted that we just wanted out of there. We went elsewhere to eat. We would not return to this location.

"boomtown casino hotel"
lesolinger, 19 Juin 2018

I met with several family members we occupied 3 separate rooms. We had dinner at the steak house it was great and breakfast at Mels again great food. The Casino is clean and gambling was fair. The hotel was convenient to the casino floor and well kept and remodeled. Parking is a little tight sometimes during the evening. Valet service I found no one in the valet station any time I was there guess its not used much. So plan on taking in your bags and parking your car yourself. Overall excellent experience compared to other hotels.

"nice visit"
PheebeeCA2013, 18 Juin 2018

I was hesitant to stay here because of the less than good reviews. But we had a nice time. Staff was friendly. Room was good, no issues at all (except that I could have used more usb ports). Casino was clean. Lobster buffet was good (yes just like everyone said the lobster was overcooked). Mel's Diner was really good. We won $$ at the sportsbook betting on the triple crown horse race. The only issue I had is that in the north tower there is an exit to the outside so I could walk the dogs, but there was no re-entry! I had to go back around through the entire casino to get back to the room. The dog walking area was kept clean and had free bags.

Regina M, 08 Juin 2018

Boomtown has come along way after 5 yrs of avoiding Reno like the plague! Room was very clean, dog friendly and the staff was Great! Mel's diner is in the hotel, great food. Casino was clean and no meth heads to be seen ??

"The worst"
Mines N, 04 Juin 2018

The service is rude the information on Linus and why even if you are a new member he don't get to pay 25 until you lose 25 but then I say that until you inside plane I've asked more than three people for help and I got denied or ignored one way she's completely ignore my fiance was completely rude and the manager said that they can do is get us a soda my suggestion is just a very far away from this place looks trashy I just don't care

"2 nights stay"
Ruby V, 03 Juin 2018

As Best Westerner we choose this one, away from downtown. What can I say, this is just a usual casino hotel, with loud and cigarettes all over. All in all still a decent place to stay when you don't want to be in the downtown area.

"3 Day get away"
Jreys, 02 Juin 2018

Went up to Boomtown Bwstwestern hotel for the long weekend Had a blast.Lobster was awesome,The breakfest was real good also.Will return soon.The live bands could be better but its free.All in all we enjoyed ourself and met some good people.

"Always fun at Boomtown!"
Barbara E, 01 Juin 2018

We have stayed at Boomtown in Reno many times and always enjoy our visit. Since Best Western has taken over the hotel it is much cleaner and more comfortable than before. The staff is friendly and helpful.

d2photo, 01 Juin 2018

While the room was very nice - the Steakhouse in the hotel was adequate, items missing during dinner. Our biggest issue was a non smoking room that had cigarette butts littering the balcony to the room and the smell of smoke in the room..

"Hotel stay"
medt4425, 29 Mai 2018

Great rooms nice decor and very clean and comfortable Nice atmosphere and friendly staff and they take care of any problems immediately. Always love to stay here very convenient. Great place for families

"Best hotel ever"
tcreggett, 28 Mai 2018

I was so pleasantly surprised at how I enjoyed Boomtown. I have been bringing my children here to play in the game room and to enjoy their Buffet for years but had we never stayed at the hotel. This was one of the best trips ever Boomtown hotel is nice the restaurant was great the gaming was fun, I cannot wait to get back, excellent trip!!!

"Okay for one night stay"
sitthiaro, 28 Mai 2018

Service was good. Room was okay could be better but just okay for a one night. Location is horrible. Music was not great. But the tables was fun we sat through 4 dealer at black jack table which was awesome.

sandravE3210BH, 26 Mai 2018

We had no reservation but we were easily given a very nice room in the north tower. All the staff was great. Our only problem was the distance from the north entrance to the elevator to get to our 5th floor room. We managed but always ask for a luggage cart it is a walk.

"Pretty comfy"
dmsalas2018, 24 Mai 2018

Enjoyed stay, clean room and plenty of towels, other guest need to be more mindful of their 3am voices in the hallway. Love the fact of having fridge and micro along with the safe. The room location was very peaceful except for the earlier mentioned loud guest in the hallway.

"Less than expected"
woodmister, 22 Mai 2018

Rooms were old and not quiet. We heard the elevator bell every time it stopped on our floor, #5. We heard our neighbours when they showered. Our bathroom had limited counter space, which was annoying. The bed was not as comfortable as we were used to in most Best Westerns. However, the price for the room was well below what we have been paying so it was a good value.

"Outstanding and pleasantly surprised!"
momzilla38, 17 Mai 2018

We were amazed and pleasantly surprised at this Casino, It's clean and recently renovated. We had a room with 2 queen beds They were very comfy We all slept really well. My husband usually does sports betting and has to drive to Reno which is a 5 1/2 hour drive, and that's in good weather. Boomtown Is only 4 hour drive (BONUS!) They have a great steak house Restaurant with great food. You can dress up or go casual They also have a Mel's Diner that serves breakfast all day long. There is another restaurant that I can't remember the name of. The staff is very kind and attentive. The only downside was there was a regular coffee maker and not a keurig in the room. Need to have that Jet Fuel to get my day started, lol but I survived. We will definitely be returning!

"Excellent Staff and Service"
donnawells95919, 17 Mai 2018

We are not gamblers, but had a morning business appointment in Reno on a weekday and decided to go the night before, and we chose to stay at this property for one night. The room was very clean and nearly everything we expected. If you need anything, just ask and any staff will help you. We arrived late and we had a two room suite. The bedroom was very large and comfy and the living area was huge.

venbri69, 08 Mai 2018

Our stay here was our first and we were a little nervous at first. But WOW!!! we loved it at boomtown. We normally stay at the sands but our experience here has made us change our minds. The suite was awesome and the food was fantastic. We will bring our son next time cause there is a lot to do for kids to. The only issue we had was the tub did not drain when we took a shower but that was the only negative. Thanks Boomtown for the great!! experience you have gained a customer for life when we visit Reno.

"A comfortable, restful stay in a great setting after a month of camping and working outdoors in the Great Basin"
donaldetatum, 07 Mai 2018

In my experience this hotel had extremely patient, friendly, and helpful, accommodating staff and comfortable stay in an appealing setting. It's location affords a convenient jump-off point for those planning excursions to the west and north of Reno. It offers tickets for a free drink, glass of wine, or draft beer at the casino bars as well as meal discounts. It can be a bit confusing to navigate through the casino to the lodging areas; however they provide verbal and written instructions about how to find one's way. They have an incredible lobby display of old west memorabilia and relics, however, being an archaeologist, I can say with some authority that some of the Native American

"Great place to stay"
Glen H, 07 Mai 2018

Had great staff helping us through out are stay. Lots to do and good food. Close to Reno and other activities in the area. Plenty of things for kids to do. I would recommend this place to everyone that is traveling in the area.

Jason D, 04 Mai 2018

We stayed at best western plus in boomtown and it was great. The hotel was newly renovated. The staff was excellent, the service was impeccable. The food was excellent. There was a wide variety of gaming options. I would recommend to come and stay here.

"Not great"
Velvie S, 23 Avril 2018

No breakfast is offered only one place to have breakfast didn't eat there had such a smelly room and bad night just wanted to leave and go else where a couple of restaurants but not a lot of people in them games were tight

janetlY4903WE, 23 Avril 2018

Will not stay there again. Felt that the lobster buffet was terrible and overpriced. If you want good meal with excellent service eat at the Steakhouse. The fitness center in South Tower on second floor is too small and does not have weights and we only found out that there is a pool in North Tower by another customer.

"The Dirty Diaper on the Balcony of my Room!"
jeffcoach55, 18 Avril 2018

I opened the door to a nice room with a balcony and a beautiful view of the mountains and the Dirty Diaper in the middle of the view on the balcony... I quickly reported the issue to the cleaning staff and the front desk and they said

"Not worth the money"
peggy82275, 16 Avril 2018

Very pricey for a rude staff, dirty room, and kids playing and yelling all night in rooms around you. Their parents must have just left them there to go drink and gamble. Which I know is not the hotels fault, but we had our dog and I was told very rudely at the check in that my dog better not bark or I would be asked to leave. I paid 30 dollars a night for my dog to stay and 125 dollar deposit too. There's no continental breakfast, so every meal you are charged for also. Our floor in the room was dirty. Lastly our room was on the 4th floor clear on the other side of hotel, you had to walk through the convention hall, up the elevator and all the way across, very inconvenient with a dog, for being a pet friendly hotel you would think the rooms would be closer to the exits. We had a large family gathering and spent a lot of money at this hotel. 4 rooms we booked, with all of us there were 9, expected a lot more for almost 150 bucks per room per night!!

"Great Value"
Tristyn225, 16 Avril 2018

The hotel was nice and clean, quiet and a great value for the price. Boomtown is a great little stop on the way to Reno and they have some amenities for the kids as well. We often stop in on our way through to Reno.

"Boom Town in Verdi Nevada"
arronc709, 16 Avril 2018

Hotel is clean, the king room I had was a little out dated as far as décor, the quality of picture on TV was poor, the hotel is in a good location for me as I drive through there quit often. the rooms are a long walk from the hotel lobby, rooms are ok, was expecting a little better quality room since this was a Best Western plus, I would stay here again due to it being in a good location, Dinning was a little expensive in hotel but food was good.

"Great room"
iamstef1, 11 Avril 2018

Great room and other than being over the pool, it was great. Few minor issues: bath tub slow to drain. Toilet makes very loud noise when flushed. Bed was queen sized and comfortable. Good room amenities, including refrigerator.

"fun at boomtown"
dmeff14, 09 Avril 2018

Brought my grandson for Easter weekend at Boomtown. Had a blast got pictures of him on the Carousel ( have pitures of my kids and of my self at a young age it was a must do) had a blast. Can't wait to bring great grandbabies here :)

"Boomtown Casino Hotel"
jbrady2018, 09 Avril 2018

Best Western Plus Boomtown Casino Hotel in beautiful Verdi, Nevada. 8 minutes from Reno and 30 minutes from Lake Tahoe. Perfectly located. Great stay, great staff, great restaurants, great promotions. Everything was fantastic. Thank you

"Only worth a stay if...."
rlinds10, 09 Avril 2018

You can fall asleep with loud banging noises from the vents, that the staff are aware of and doing nothing about, and if you do not mind the smell of cigarette smoke everywhere, and if you like to waste money on one of the most expensive and crappiest casinos in Reno

"The dealers were amazing!"
Donna5501, 08 Avril 2018

I liked Boomtown, but it seemed like the casinos was geared more for the locals. In all fairness, I didn't actually stay there, but it's in a great spot if you don't want to stay in the downtown area. The dealers were great. Very patient and friendly. If I were to stay there, it would be because it wasn't in the downtown area, but closer to family.

regipras1, 06 Avril 2018

JUST A BAD HORRIBLE CUSTOMER SERVICE EXPERIENCE. DISGUSTING SMELL IN THE ROOM. COURTNEY THE HOTEL SUPERVISOR WAS TERRIBLE AND DID NOT WANT TO LISTEN TO ANYTHING, SHE DID NOT EVEN APOLOGIZE FOR THE ISSUES WE HAD WITH THE ROOM. We staying in Boomtown on Friday 30th checkout on Saturday 31st. We stayed in a standard double queen non smoking room. We checked in and were out all day until 11pm Friday night, my husband and I came back to the room and turned the cool vent on since it was warm inside the room. As soon as we turned on the vent,there was a horrible smoke or some type of smell. I called front desk and we were told there were no rooms available so there was nothing they can do for us but have someone bring up air freshener, it was late and we were tired so I did not insist on anything. I sprayed the room but the smell was there all night. I was not able to go to sleep all night and stayed in the bathroom because that was the only place that did not smell horrible. I called again and asked for the supervisor and was told the manager was not on but I can leave a message. I left a message and someone named Courtney called me . I explained my issues about the room, also that I started having headache from whatever was coming through the vent. She first tried to discredit everything I said to her and basically called me a liar. She said they will start an investigation, I asked her to call me and let me know what happens. She said she can't do that since it was an internal investigation, she also did not apologize to me at anytime during the conversation or offer any type of solution - which I was not looking for any because I don't want to go back to Boomtown ever again. I have a lot of family that are always visiting Boomtown and staying overnight, I have alerted them of my experience.

"Birthday Weekend"
connie415, 31 Mars 2018

Thanks for having us. I came to celebrate my birthday with my family. The suite was beautiful. The complimentary wine was a great way to start the weekend. The Steakhouse had delicious entrees for reasonable prices. Wish you had more restaurants to choose fun. My kida and grandkids love the indoor pool.

"boomtown casino"
lesolinger, 17 Mars 2018

very nice place to stay especially since the remodel. I have been there many times over the years and always had a good stay. I will be back again. Food is great several restaurants to select. Staff is very accommodating.

"Boomtown getaway!"
Wanda C, 12 Mars 2018

My husband and I brought our daughter & her boyfriend for a weekend getaway. We decided to stay in Boomtown and boy, are we glad we did. Check in process was quick n friendly. Our rooms were awesome! Food was awesome! Slots were great! Even played free bingo on Sat night. It's located ten miles from downtown Reno so we were able to go there as well. But Boomtown was the best! We enjoyed ourselves so much we are going back real soon! The only complaint we had was on the morning of departure, housekeeping was knocking on our doors at 8am! With the DO NOT DISTURB sign up! And knocked twice more before we left.

"Worst Brunch I've ever experienced"
REDSOXROCK2010, 11 Mars 2018

Lobster Brunch was a total disappointment and at $40 a person totally not worth it. The Lobsters they provide have no claws which is the best part of the lobster. All of the advertisements show lobster claws or whole Lobsters. The lobster that the did have was way over cooked and was not edible in the least. No Prime Rib. No Crab Legs. Shrimp with the heads still on the was fishy and mushy. Mislabeled items. Frozen dessert pastries that were bland and dry. Tri Tip that was not flavorful and tough. No complimentary Mimosas. I had been here a little over a year ago and at that time they had 1 claw lobsters that were much better. Not over cooked and enjoyable. Not sure if they got a new chef or what caused the change, but, it's a total pass. Harrah's has a much better buffet and Peppermill has the best one of experienced. Disappointing experience to say the least at over $70 for 2 with discount.

"good place to stay"
rtiger71, 11 Mars 2018

everything was good, but the buffet could have been better. over all the stay was as good as always. I will be staying here again. I will let others know this is a good place to stay. the price is right, the food for the most part is good, and the staff is very good.

"They Got it Down Here"
Jacksbox, 10 Mars 2018

We pulled in at 10:30 pm having driven from Quartzsite AZ and were WIPED out! The check-in process was seamless and the young lady who checked us in was professional, competent and sweet. Valet was a wonderful man who was there when we needed and did the hard work. Room was elegant, comfortable, tasteful, CLEAN and fully operational. DEFINITELY In the top three of BW'terns we have stayed at and we have stayed in many! Mel's Diner in hotel open 24 and had EXCELLENT kibbles and we were so thankful they were open as it would have been pizza delivery if not. We had a lovely Cobb & Chicken Dumpling Soup ?? and a Breakfast Quesidilia (sp?). All were remarkable. YUM ?? . They have a Peet's Coffee ?? in the Casino which was great ??-Slots and morning ?? coffee...nothing like it. Casino was ample and very clean. Lost my donkey but someone has to right? ?? Just an all around great place with spectacular ?? snow-capped mountain views. The only advice I would give is ask for the shortcuts dependent on which "tower" you are in-we literally walked 1/2 mile to our room thru Casino when we coulda cut that in half if someone had shared ... ??! You can bet we will return. Thank you BW Boomtown.

"Indoor pool is NOT heated and beds are horrible."
Melissa A, 10 Mars 2018

We had been traveling for 8 hour with 2 small children. When I called I asked if the pool was working and they said yes. We showed up and got our very wiggly travelers in their swimsuits and ready for some fun. The indoor pool was COLD! Now I realize this is my fault for not specifically asking if your indoor pool was heated but come on that's ridiculous. Also no hot tub. I guess they want you to go spend $$ in the casino or in their arcade. The pillows on the bed were hard as rocks.

"Better than never = PETS ARE WELCOME NOW!!"
KEZC29, 08 Mars 2018

We have been staying at Boomtown long before it belongs to the Best Western Hotels's Family, but we couldn't stay here in several times that we were driving with our furry baby. So, imagine our enjoyment when we learned that PETS ARE WELCOME NOW!! We couldn't wait so long and stay for three days this past February (President's Week), and as always it is so great to enjoy of the unobstructed views on the snowy mountains, and having so much at the fun center with our little one was priceless, besides we enjoyed the Holiday Buffet for a super bargain prize, and the quality of the food is unbeatable, besides that the place took a make over for the best, and the ambience and atmosphere is really inviting, and enjoyable for a great meal time! We discovered the pets area, but it was funny because it was all covered with the fresh snow, so our doggie has a little hard time finding her spot before getting so cold, she isn't to fond of cold weather, but she loves to enjoy the views of it from the comfort of the truck, and/or the hotel's room. We didn't visit the indoor pool this time, so can say how the remodeling worked for it. Overall we have a supreme time at BOOMTOWN, and now we are more than happy to book here for our next trip to Reno/Lake Tahoe trip!

dhaduch, 04 Mars 2018

I called earlier in the day to book a room for my elderly father who was traveling, booking went fine. I had to call back later in the evening to cancel because he had to stop sooner than expected because he was feeling ill. The person who had answered, Marsha, was very rude and had an attitude during the process of trying to cancel the room. She then proceeded to tell me I couldn't cancel it because my name wasn't on the reservation, even though I had the confirmation number and the credit card number. I tried to explain our predicament to her again, and she then hung up. I tried calling back several times from my same phone number, each time being hung up before even being spoken too. I then called from a different phone number and then was “magically” helped with no problem by a wonderful young gentleman with no issue or hassle.

"Nice place"
Emmet R, 03 Mars 2018

Nice place. Nice people. Good food. Clean rooms. Casino is fun. Lots of winners compared to the other casinos in town and Las Vegas. Good place to stay if you are skiing in Tahoe. Plenty to do in the area as well. Very clean place.

"Fun and Games "
Helga B, 20 Février 2018

We just spent two nights at BW Boomtown. Our entire experience was amazing. Chris Power at the hotel registration desk truly exemplifies the very best qualities of customer service. Our requested room preference was unavailable due to the holiday weekend. He exceeded our expectations in resolving the situation. Dinner at The Steakhouse was delicious. We enjoyed the live music both nights. Thanks for the great memories.

"Boomtown Reno is the Bomb.com"
karenvdot, 12 Février 2018

Boomtown has the most friendly employees, slots are loose drinks and food are excellent. I absolutely LOVE the pillows, beds are comfortable. The shower head is amazing. The mountain views are gorgeous and if you get a room with a balcony it's the perfect spot for morning coffee

"Wonderful weekend!!!"
kbtahoe, 11 Février 2018

Stayed at Boomtown for a friend's birthday. Took her to the John Waite concert. We had an amazing time!! Rooms were comfortable and clean. We had a king suite, and it was awesome!! Our friends had a room in the North Tower, and they were very satisfied!! We've been going to Boomtown for years, and it's always been a great value. Their players' club is one of the best. Love the concert venue. Not a bad seat in the house!! They attract amazing artists!!

392jennaw, 10 Février 2018

Boomtown is a great place to stay whether you are going solo, or with family. The service is great, the rooms are clean and comfortable, and there is everything you need all under one roof. The staff is very helpful and friendly.

"Friendly stuff"
Rosa G, 07 Février 2018

When I made reservations I requested next to the pool and second floor and they helped me with a all the things I requested they had pool open with warm water even though it was snowing outside Very comfortable beds and pillows I recommend this hotel

"Not bad for the weekend"
lovely622, 05 Février 2018

This was for a weekend to play in the snow. I really wanted Truckee but it wasn't in our budget. I didn't want to stay in Reno so I thought of Boomtown. We checked in at 10pm with no wait. Right when I entered I smelled that smoke. But I didn't expect anything less. Food options are decent. They do have a Mel's diner that's open 24 hours. We didn't try the lobster Buffett. I wish they had a food court. The room was clean. Pillows were fluffy. I would stay again for a weekend.

"Good stay"
Lee H, 02 Février 2018

Had a grate time at Boomtown the hotel was clean and the rooms was very nice.The staff was very helpful. This is the third time we have stayed there and will stay at boomtown anytime in the Reno area.

"Friendly, drinks arrive very fast, good rewards!"
robinlF7218CU, 02 Février 2018

We had a great time, since it wa Amy Birthday they upgraded my room & gave me extra rewards! My only complaint is they only have 4 3 line poker machines! We ate at the Steakhouse, our food was fabulous!

"Early closing of the fun center,pot smoke,only half of a coffee pot& rushed through dinner"
Melissa M, 31 Janvier 2018

Tonight me and my family stay at Boomtown and I am quite disappointed. I requested an early check in and when I arrived my room was not ready. They promptly got the room ready as I tried to grasp the distance from parking to our room. No bell hop was offered so I made two trips in carrying my family's stuff. The fun center closed way way early and bit at 9pm like it is suppose too and therefore my kids got screwed on that. The pool was nice but during our dinner at Mel's the waiter kinda of was rushing us through our decision process so we would hurry up and order. My sandwich had so many japenoes I couldn't eat it. My whole floor which was in the north tower smaller like marijuana and half of my coffee pot is missing as well as the bathroom. sink leaking. very disappointed and want a refund . This is not what I expected for an $82 room

"Great spot to stop and play when your coming from California."
michaelwG6309DL, 29 Janvier 2018

The Blackjack dealers are great. They had five dollar buy ins. The rooms were comped because I had gambled there once before two night in the house. Free drinks to players and lots of good food to spend your winnings at!

"Nice hotel, great service, fun casino, terrible steakhouse."
E2106KMaaronw, 29 Janvier 2018

Stayed here for a quick get away on a Saturday night. Fast check in, they have us two free drink coupons and free mini golf for one person at check in. Room was cozy and clean. Ate at the steakhouse which was recommended by another hotel guest. Food was bad. Pork chop was cold on the inside, not cooked at all, veggies were hard, almost like eating raw ones. They did give me another pork chop and a free dessert for the inconvenience.

"Enjoying our stay"
Karol W, 21 Janvier 2018

We come to Reno to visit a friend...and gamble. There are hotels closer to the main town, but, we like it here. This is not our first time here. We like the steakhouse restaurant and also Mel's Diner. Great staff, clean rooms, quiet and comfortable.

"Satisfactory, just barely"
AFSquirrel, 10 Janvier 2018

We stayed here because during the holidays, the Tahoe area was way out of our budget. This hotel was a good value, especially on the weekday night we stayed. Kids enjoyed the indoor pool which was quite warm. The diner restaurant was WAY to bright and loud, but the service and food were fine. We first got a room that was not properly cleaned and smelled awful. There was a plastic bag over the smoke detector. We switched rooms (the process took quite long, 1/2 hour at least after checking in to get settled in a better room). We ended up with noisy neighbors the first night. The rest of the stay was fine. Beds could have been firmer.

"Take Good Care of You"
judybC1739CG, 05 Janvier 2018

I would definitely stay again at Best Western Boomtown! We were there for the New Years Eve celebration... The room was nice, remodeled and comfortable beds. Housekeeping did a good job in the North Tower 3rd floor. In fact all the Staff we ran into in the hotel and casino were courteous and helpful.

Jim S, 03 Janvier 2018

This is a typical hotel/casino. It's dingy and smokey which is to be expected. The thing I did not expect was the cold and indifferent attitude of most everyone that works there. I did get a smile out of two of the staff that I had contact with though, everyone else needs some serious customer service training. Their huge neon sign out on the freeway is advertising for housekeepers and it was quite evident that there is a serious staff shortage there. My non-smoking room was dirty and smelled of cigarettes. After my request for some air freshener from the snotty "guest services" gal was ignored I had to go downstairs and ask for another room from Zach, who quickly accommodated me. The second room was clean and fresh. This hotel does not come close to meeting the Best Western Plus standards. It's clear that there are some serious management issues here. If I was BW I'd pull the plug right now.... Wi Fi worked great!

"New Years Eve vacation, 2 rooms in our party. Req'd adjoining rooms, got 4233 and 5231."
scottgE3325PQ, 03 Janvier 2018

Reservations screwed up somewhere, disappointing. Male bartender at guitar bar was rude and arrogant. Renee was AMAZING AND AWESOME, Renee cocktail waitress has always recognized us when we arrive- 3 years now. and hotel staffing /housekeeping obviously changed, 150% IMPROVED, every hotel staff member was professional, effeicient, aware, and very friendly and welcoming. Best Western now runs the hotel.

"Anniversary celebration"
garytV2259OT, 03 Janvier 2018

The front desk staff (Kristen) was awesome. She was cheerful and friendly. She helped get situated and answered all our questions. Very professional and courteous. Suggest eating at the Steak House when its open. The food and service makes it a truly great dining experience. Recommend the Cowboy rib eye.

"Would avoid this in future"
ravi G, 02 Janvier 2018

This location provided no service for towels in swimming pool or anything you need. We had prepaid had cancellation penalty so had to stay here. Definitely would avoid this if you are planning to go with kids or if you are a non smoker.

johnsY287PJ, 02 Janvier 2018

cons - Slow draining bath tub. Cleanliness: white stains that stand out on brown bed skirt, and brown furniture. pros - Kids fun center located near by. Check in/out service was good. Restaurants near by.

"Cheap and Easy bit nothing special"
Athenahhhhh, 28 Décembre 2017

I stayed here between Christmas and New Year's to ski at nearby resorts. It's definitely a better value than staying at the squaw valley or south Tahoe area. The room itself was very nice and had updated showers, linens, decent beds. We were near the elevator so kind of noisy when people walked by entering and exiting the hallway. The Lobby and restaurants were so Smokey that my sinuses were really irritated. As a non-smoker, it would be nice to have the check in area separate from the casino and smoking area. Also I thought we'd have access to a jacuzzi on arrival, but it turns out it is the jacuzzi is seasonal and only the pool was open, which was full of kids.

"Stay at Boomtown, Nevada"
celsop344, 26 Décembre 2017

The facility and restaurant service is good but have problem about buffet pricing and discount. Our stay is pleasant and the casino promotions are generous. Also the entertainment in the casino are interesting. We have fun and enjoyed our stay.

"Overall was good except for one very small trash can for a queen suite. The room was dirty with a dirty sock laying aro"
Jewel L, 25 Décembre 2017

The room was dirty when we came. There is only one trash can in the kitchen. Nothing in the bathroom. The only trash can we have is very small. I have to call for extra but no one came.the trash can was also dirty. No extra pillows. There was a dirty sock laying around behind the chair in the bedroom.

"I enjoy staying here."
BONNIE C, 24 Décembre 2017

I stop here when I make a road trip from home to San Jose CA as it's a few hours drive from there. I've been stopping for maybe 8 years, once or twice a year, and over the years it's slowly gotten better and better. It is a casino (and Nevada) so of course there's smoking on the floor, but that seems to be less also. They now have a coffee maker, m/w and frig in each room, which I've found is not always the case in a place like this. I only have stayed here and in Vegas, and no coffee etc in Vegas! The towers tor the rooms are not near the lobby, so be prepared to haul your luggage a bit, but after you've stayed there you figure out the best place to park, and they also have valet, if you want it.

"Not the Best"
Robert K, 20 Décembre 2017

We tried to check in at 3pm, the room was not ready. We tried again at 4pm and the room was still not ready, so they gave us a different room. The shower had almost no water pressure. My wife could not rinse the shampoo out of her hair. I could hear the neighbors conversation through the wall. Every time they opened or closed the door we could here them. We could hear the people in the hallway as they walked by.

"Love this place."
rosebF5593JR, 16 Décembre 2017

This is the only place I love to stay at when I go to Reno. I already can't wait to go back. it can't come soon enough. I love at the casino keeps you playing and it doesn't just eat your money. Never had a dull time here

"Great place for an overnight stay. Very comfortable, but it is a casino."
Larry C, 16 Décembre 2017

The room is pleasant, however the chair in the room is very in-comfortable. The fridge did not keep my left over dinner cold-had to thow it away. The bedding needs a havery blanket and get rid of the foom pillows bring your own.

"Last option"
fabian_orozco82, 15 Décembre 2017

Make this your last option. I had made reservations 3 days prior to showing up. When I get there the lady at the counter tells me that they are sold out. I told her it's ok. I got a reservation. She insisted on telling me that they were sold out. Long story short. Some how a room was available even with a reservation. But it was a smoking room. Witch I didn't not reserve. Pay a little more. But you will get way better quality heater in roof didn't work. Made to much noise to keep it on to be able to sleep.

"many returns"
rwolf167, 13 Décembre 2017

Our prefered destination when ever we are in this area, which is about once a month minimum. If traveling in winter months be sure to check road conditions.Location is perfect for mountain rec. or reno tahoe trips.

"Good for a night"
nikp303, 11 Décembre 2017

We got a king room with bathtub. I thought it would be a tub I could use but it was crusty and had a clog. There was a handicapped chair in the bathroom which made it even more unappealing. There was a big beer stain at the enterance and there was no room service.

"Great Casino Resort Stay"
John H, 11 Décembre 2017

Super clean and quiet. Beds were very comfortable and amenities were clean as well. I will stay here again even though I do not gamble or have much to do with the casino it is just a nice place to stay when passing through.

518kristas, 10 Décembre 2017

Our stay was great! The room was clean and fresh. The front desk was very helpful and friendly. The housekeeper brought us extra towels. We enjoyed Mels for breakfast. We will definitely be back. Highly recommended!

"Crap shoot on room quality"
U3915YCjeffr, 08 Décembre 2017

Multiple stays at this location. No guarantees on a great room or a stinky, broken down room. Non smoking room smelled heavily of cigarettes. Shower heads falling off, sink not draining Reported to checkout desk and the employee laughed.

"love this place"
hazelw213, 06 Décembre 2017

I just found me a new place to stay, everything is right there and I had a great time. They even except your pet, food was good, won some money, a really good band was playing. I always liked staying down town, but this place has everything that you need, you even your pet is welcomed.

"Boomtown is Awesome (on the right day)"
CourtneyR5, 06 Décembre 2017

Love Boomtown, love Cabelas, absolutely LOVED Mel's diner. The fun center was awesome except they were closed before closed 2 hours before hours posted. So we didn't get to experience this. Do not come on a Monday or Tuesday, the steakhouse was also closed. We did score on a suite $164 out the door.

"Good stopping point before traveling over 80"
tammymT3523BJ, 05 Décembre 2017

I stayed in an outdated suite even though it had just been remolded and was extremely disappointing for the money that I paid for it. While this is not one of my top 5 picks of somewhere to stay in Reno or Sparks. There is better value for cleaner and nicer rooms less than 15 minutes down the road. Access to the hotel was only available through the smoke filled casino. I could not visually see my vehicle once in the room.

"last minute reservations"
P5851EXjacquelines, 05 Décembre 2017

thank you so much to all the staff for helping in our situation when our car broke down in the parking lot on our way back to california. we were able to get a room immediately and we were able to finally get the tow truck to get us home!!

"Road Trip"
Lynn T, 03 Décembre 2017

Boom town was our first stop of a 11 day road trip. We unwound for 2 days at Boomtown. The staff is great from check in to check out. The décor is great. The steak house was amazing!!!! We were served a 3 course meal that was perfect!!!! The restaurant staff were attentive and professional. There was no small touch left undone. We got to see family and do some shopping. Plus just peace and quiet in our room. We played the slots some, always fun. Better when you win!!!!

"An Oasis 9 Miles From Reno"
Curt P, 30 Novembre 2017

I wanted to go back to Reno, but this time not stay in one of the classic casino/resorts. Looked online and found a Best Western outside of Reno that looked like it could fit the bill. Discovered a few moments later that it was also a casino, but I continued to book it anyway - the price was right, and the location allowed me to avoid Reno traffic if and when I went into the city. The rooms were nice, with all the features usually found in a BW, except breakfast. Since Mel's was onsite that part was taken care of. Other places to eat and drink within the complex, and of course, gambling - it is a hotel/casino, after all. Overall, it was a great 2 night stay.

"Clean and updated"
OttoCalifornia, 28 Novembre 2017

Great value for the money. Stayed in the north tower - rooms were new. Bedding was extremely comfortable. Skip eating at Mel's diner - food wasn't good and the restaurant smelled of smoke. The North tower rooms had no smoke smell.

"Over-rated and Over-priced Thanksgiving Buffet"
475candicel, 25 Novembre 2017

I was alone on Thanksgiving, and I wanted to do something special for myself, so I drove from Roseville, CA to Boomtown for the Thanksgiving Buffet. I have to say that it was the biggest disappointment of any buffet I have ever had! The "Chefs Specialty" Dressing tasted like paste; the turkey was pressed, not fresh roasted turkey; the Lobster was....after pulling the head off and cleaning it up.....was tough to chew and tasted nothing like Lobster; the mashed potatoes were dry. AND IT COST $38.00!!!! The quality of the food certainly did not justify that high price!! I will never take in any of your food venues again! In fact, after losing almost $300 in your casino, I probably will not be back. It's a shame, because this used to be one of my favorite get-aways. My Thanksgiving excursion was totally ruined.

"Friendly, smaller casino/hotel"
bgadams, 25 Novembre 2017

I enjoy staying here because of the friendly atmosphere casino staff are always very helpful; poker room is great. Good assortment of restaurants. All at a great price if you stay occasionally. Close to downtown Reno.

"Away from the heart of Reno"
DieselMnky, 22 Novembre 2017

If you line a mountain setting, this your place. We DIDN'T want to be downtown and bothered by the homeless, bright neon lights and train traffic. Here you have quiet nights with Mt. Peavine out your window. We loved hiking hawk meadow trail from hotel.

"Great stay"
802rita, 22 Novembre 2017

The hotel and casino are a great place to stay. The rooms are big and spacious. There are plenty of machines to play on as well as table games to choose from. You have 4 restaurants to select from when your him hungry and an awesome coffee cafe. Stay is move and friendly and the room views are beautiful. You are only 7 to 10 minutes from downtown Reno and there is a chevron has station righjr next to the hotel. The only reason why I did not rate this a 5 star was the room could of been a tab bit cleaner.

"Fun Stay"
152katherynep, 22 Novembre 2017

I love to gamble. Don't spend a lot of time in my room. But the room was comfortable and clean. I slept well and had a very good time. I was given a choice of room location (near elevator, away from elevator). When I needed to stay an extra night because of snow conditions in the mountains, there was no problem (as they were not full at the time).

"Family frendly"
kathleensP4076FV, 21 Novembre 2017

Stayed at Boomtown this our children & grandchildren. Had a great time. Clean rooms & new pool. (its a Casino, so was cigarette smokey walking from Hotel rooms to kids play place) Definitely would stay again.

"Very Unpleasant Stay"
jamesgV6786EP, 19 Novembre 2017

Our Room was not cleaned, I've reported it, I've got nothing but BS and excuses and it was not cleaned all day. Any problems with this hotel, they do not offer anything for the inconvenience. They have no customer quality care.

Kathy W, 16 Novembre 2017

Have stayed here at Boomtown many times and always enjoyed my time there. It is a nice getaway without hassles. And it is right next door to Cabela's, a favorite of mine. Only takes a couple of hours from Sacramento and is ten miles from busy Reno; easy on easy off the freeway; good parking, has a gas station with mini mart and car wash.

"Another good trip"
KRISTA C, 14 Novembre 2017

I stayed at the Reno Boomtown Best Western for business and gambling and had a great time. Staying at the Boomtown Best Western on business trips to Reno make the trip so much more enjoyable that I also enjoy bringing my wife up for get aways as well

"Great time at boomtown"
826leroyb, 14 Novembre 2017

My friends and I went to boomtown on a casino trip and had a great time. Hotel was clean, services excellent, amenities and staff were great and the place is overall is worth your stay. This is a great place just to kick back, relax and game

"Always a pleasure"
Isabell C, 13 Novembre 2017

Very personable staff! Always welcoming! Comfy beds! Great service at the bars and steakhouse! Lighting I. Bathrooms should be brighter and more coffee packets should be provided! Front desk staff always helpful and considerate!

Mary B, 13 Novembre 2017

House keeping needs to add more room attendant, have trouble cleaning rooms on time?? The variety of places to eat is very limited, parking for registered guest is not good if you leave because of the none guests that come for events and fill up the parking no parking saved for guests.

"ADA Compliant room was reserved and not available when we checked in"
O1261FNmelaniem, 09 Novembre 2017

I reserved a smoking, wheelchair accessible room. I also confirmed the pool was indoors and had a lift to get someone in and out. Our room was apparently being "deep cleaned" so they could not provide us that room or any other room that met the requirements of our online registration. Nobody informed us ahead of time. We ended up in a room that did not meet our needs. The pool lift was also broken and we were unable to use it during our stay, so we were unable to swim which was one of the main reasons for staying here, since the pool was indoors.

"Probably not again"
tcernC, 08 Novembre 2017

I stayed here with my young son on Thursday 11/2/17. It bothers the bejesus out of me that in order to get to the hotel elevators you have to walk through a smoke filled casino. Why is there not access to the elevators from the lobby? I am a non-smoker, my son has asthma. The ONLY way to get from the hotel lobby to the North side elevators was to walk outside, drive around to the conference room entrance, and then walk through a maze of corridors to the elevators. I understand that it's a casino. I understand that people smoke, but damnit provide reasonable smoke free access to your hotel elevators. I chose this hotel because it was a Best Western Brand. Front desk staff were awesome, one fella even making a paper airplane for my son. The room was clean and comfortable. Sad, that for a hotel/casino with several restaurants they don't offer any breakfast, or do they offer room service. So for a guest that has severe smoke allergies with a young son with asthma in order to get a meal, I would have had to walk once again through a smoke filled casino to a on-site restaurant in order to get a meal.. I won't stay here again.

"Our stay at Boomtown"
Lori M, 08 Novembre 2017

As always the staff at the Boomtown Best Western were very professional and helpful. We always book our reservations directly with the hotel staff and they always accommodate our needs. We enjoy the atmosphere of a casino, but with a friendly staff at the hotel.

"Overnight in boomtown"
girlsgirlsgirls, 08 Novembre 2017

It was very challenging to get our stuff to our room, couldn't find a cart. The hotel layout is very tricky with kids. We neede a roll away and had to wait a long time for it. We were tired and wanted to go to bed. We didn't sleep very well because it was noisy.

"Much better since Brst Western has taken over"
Deaconjohnburke, 07 Novembre 2017

Much nicer and cleaner rooms, hallways, lobby and overall since Best Western has taken over. Before, lobby staff were smoking at the desk, chatting among themselves and wearing just about anything. Now, staff is professional and easily identifiable as hotel staff.

"Give Boomtown a Visit"
229debrai, 02 Novembre 2017

The employees are the best. The rooms are remodeled and clean. There are many places to eat and great slot machines! If you like to gamble their slot machines are fun and they have a big variety of machines to choose from.

"Don't understand this question"
Donna K, 02 Novembre 2017

We have stayed here before and have always enjoyed the the casino and the amendies that are offered. The service has always been excellant. we enjoy the food offers and the guitar bar. Reservation people are very good and friendly We will be coming again.

"Best Western Boomtown Hotel - Verdi NV"
436judithb, 01 Novembre 2017

Great place for families - nice quiet indoor pool - plenty car and truck / rv parking - walking outside is safe - arcade staff friendly and fun - not too noisy - it's conveniently located on I80 - there are restaurant choices - buffet, Mel's, steakhouse, snacks of pizza etc

"Ok stay"
Paula D, 31 Octobre 2017

Our stay for the price was ok. Make sure you get a deal because the rooms they give you are of worth more than 100.00 on the weekends. During the week don't pay more than 35.00. They tack on several more fees. They will say your room is 35.00 but it's really closer to 50.00t, so bare that in mind.

"Pleasant Stay."
cathydQ6026LF, 30 Octobre 2017

We enjoyed our stay. Easy check-in and the hotel was very accomdating. Comfortable room and beds. Ate dinner at The Steakhouse. Great food and reasonably priced. Breakfast at Mel's Diner was also very good. We would stay here again.

"Great Steakhouse and Entertainment"
Diane Y, 26 Octobre 2017

Fabulous dinner at the Steakhouse. Great service, fantastic presentation and delicious food. Great nightly entertainment at the Guitar Lounge. Fun one night stay! We had planned on going all the way to Truckee, but due to the snow storm and that we were too tired to go on we stopped. Good move!

"Not what it used to be"
Terry T, 25 Octobre 2017

With time all things have a habit of going down hill with lack of care and maint. That's what has happened here. Buffet only 3 days a week, steak house only 4. Rooms need to be remodeled along with the hvac. The place needs to be updated.

"OK but not great"
michailandalicem, 25 Octobre 2017

Average room but we were put in an "interior" room that the window faced a WALL of their other side of the building....maybe only 15' from our window.... couldn't even tell if it was day or night. Be sure and check if you're getting an inside (pool) or outside view. We were quite disappointed in our 'non-view'

"Great time"
thomasenal, 24 Octobre 2017

Had a great time... clean, friendly, convenience, great service, love the entertainment, gaming is fun, not smokey, available sports book, lots of tv's to watch sports. Will return for Nother visit & will recomend to friends & family.

"John Silva"
johnsC1493HJ, 24 Octobre 2017

Best western boom town is decent. As much as i stay here though there should be a reduced rate. The point system mm doent offer enough to be sinuficant for some one who uses best western 3 nights a week for most of the year.

"Second time was a charm!"
Chris G, 19 Octobre 2017

Room we got initially was filthy! After showing pics to Manager. He upgraded us and we had a wonderful experience! Would have given an excellent but, this is based on the balance of both rooms! They did make the trip comfortable after the initial horrible start.

michaelgE2599ST, 18 Octobre 2017

Very nice place. Clean and things were now worn out. Had a diner and restaurant right in the building. Would be nice to have a copy of menu in room to study before going out. Hallways nice - kept noise down. Slept well.

Edward B, 18 Octobre 2017

I stay at this Motel/Casino every month through the year and have seen many good changes over the years since 1985. I like the staff and am always treated with respect. I take several Friends with me during my stays.

"Fun time"
800jewel, 17 Octobre 2017

Room decor very well done. Very clean with good amenities. Steakhouse was really excellent and the waiter (Jack) was so much fun and was knowledgeable and professional. Mel's for breakfast was also great. Staff was friendly and efficient. Looking forward to going again in near future.

"If you want to be double charged and beg for washcloths stay here"
Kristy S, 16 Octobre 2017

Stayed here from October 7th through the 15th and being a local, I had hoped it would be worth what I spent for a business trip. Arrived on a Saturday night, and tried to call housekeeping as there was a baggie with something frozen inside the small freezer in the in room fridge. Picked up the phone and it was dead. So I used the "speaker" function. Although they responded quickly, the fix for the phone was to plug the handset in the opposite side. The next call I made after that, the plug fell out during the call. I called and mentioned this numerous times during the rest of my stay and they finally fixed it the last night I was there (night 8). Re: the freezer, they sent 3 people up, I finally told the 3rd one that if we unplugged it and let it defrost overnight, they could probably clean it out the next day. I told him I'd be in training, and please would they make sure it was cleaned out before I got back. Next morning I tucked a towel under the fridge as it was dripping. Came back at 10pm after a VERY long day training and still the fridge is unplugged and the mess is in there. Called, they came up and wiped out the fridge with the dirty bath towel I had tucked under the fridge. I asked if they would please use some kind of sanitizer so that I could use the refrigerator and the guy didn't seem to understand and just kept using the dirty towel. Finally they sent someone else up who cleaned the entire fridge and freezer with clean cloths. I had no sign to use for the door (do not disturb) so expected clean towels at least daily which never happened. No coffee replenishment although they had a coffeemaker, they just left me with the decaf. I had to call and ask for washcloths and even after the first request, still did not get them daily, so I decided just to ration what I had. Cleaning consisted of making the bed and taking the obvious trash. The little "runner" they put across the bed had something crusty on it, so I tossed it on the floor by the door with the dirty towels expecting replacement and instead they just kept putting the same dirty runner on the bed, until again, I called. These are just the room issues They charge $12 per day or so for "resort fees", yet give you ONE discount of $4.00 off the "lobster" buffet even though there are two of you sharing the room. 8 days of resort fees and they wouldn't do more than that. The "Lobster" buffet just has lobster - I was expecting more lobster dishes. No, just whole lobsters you can eat. Not worth the $36 before the $4 discount. The steakhouse had excellent food that was the highlight of the week, however, they took forever to serve us and we had to finally ask for the check as all the wait staff disappeared. The next night I called for to go as a guest and they refused to take it over the phone. Instead they force you to order at their bar and wait... and wait... and wait.... On to the front desk. On Tuesday I called to extend my stay through Sunday (previously had only intended to stay until Friday) and add two rooms for my partner and his kids and was told they had no rooms at my rate. Called back to find out what they did have available and they had rooms for me. I was so excited! I booked my room through Sunday and added two rooms for my partner, his wife and their boys. I had it confirmed and double checked at the desk when I came back from training that night as I wanted to give them my partner's name. Also got my card rekeyed for my stay extension Friday I get my bill emailed to me even though I was still staying there. Called to find out what happened and no room extension and no rooms for my partner and his kids..... This after both calling and going to the front desk. Fixed it over the phone supposedly and visited the desk when I got back because of the past history. Again, no rooms. Stood at the counter and got them confirmed, also added my partner's wife's name to my room so that she could get a key so her boys could enjoy the fun center until their rooms were ready. PUT ALL THIS ON OUR BUSINESS CREDIT CARD When my partner's wife arrived, they took her card to guarantee the room and refused her entry to my room. AGAIN, I called to get this corrected and since my husband was available, he went to the desk and gave them HIS card for our business. Checked out on Sunday and checked out for all three rooms so my partner and his family could relax. They mistakenly put my partner's room back on his card instead of the business card my husband physically stood in front of them and gave them. I had them reverse the charges and paid for them all on my credit card. Our total was $995 for the week...... today, Monday, the day after check out my partner's card was charged $400 and my card was charged $1983 for a grand total of $2375. Charges should have been $738 for my room and $259 for my partner. Now we sit as they supposedly "FIX" everything. Waiting to see if it's fixed....

"quick get a way"
414genevieveb, 11 Octobre 2017

This trip was a quick get away for my husband and myself he wanted to check out the hunting areas. We did that then came back to enjoy a little relaxation and some fun. All in all it was a good trip with a little shopping at Cabela's

"Wedding was Great!"
Jrdry, 10 Octobre 2017

Before getting into it, I do have to say that the front desk reservations really need to communicate with the wedding event planner better. They were the only aspect of our event that dropped the ball, although they did remedy most of the screw-ups. We were on a budget and looking for something close for my bride's family and friends. With a little hesitation, we looked at Boomtown because they fit our budget. What a gem! We had our vow's down in their beautiful orchard, a grassy setting with a wonderful waterfall as the backdrop, and a rustic old wagon off to the side for some epic country feel wedding photos. After the ceremony we adjourned to the ballroom, where we co-op'd with the planner on decorations to make the venue "ours". Every aspect of our wedding went off without a hitch and the hotel gave us a nice rate even though they were booked for the balloon races that weekend. The on site coordinator, Sharon Slater was PHENOMENAL! She was the catalyst for our event and a big reason there were no hiccups at all. At our price point, I was really skeptical and wondering where the let down would be, as everything came together, I figured it would be in the food, but once again, Boomtown IMPRESSED! The food was very good and all the guests were very satisfied. I cannot recommend Boomtown enough, you get all the glitz of a Lake Tahoe style event without the price. Had I told people that we spent $20k on the wedding, no one would have questioned it, but we paid much, much less. You can't go wrong with Boomtown!

"Golden Nugget in Sparks"
lindakS1545IQ, 10 Octobre 2017

We had a wonderful visit. Our room was very clean and nicely decorated. The room was big and spacious giving the 3 of us plenty of room to stretch out and relax . It was nice to find a coffee pot and coffee pods to use. We even had a small refrigerator in the room. We enjoyed our stay. It was a good experience and we would stay here again and recommend it to friends.

"Relaxing Stay"
217shawnah, 09 Octobre 2017

This is the second time we stayed at this hotel. The staff has always been very helpful. Rooms are clean and comfortable. Casino downstairs or visit one of the many restuarants. My favorite is Mel's Diner! And a nice arcade if you are traveling with kids. This is my go to hotel any time I'm in the area.

"Best Western Stay"
robertvU1250GL, 09 Octobre 2017

Excellent Rooms and Service!!!! I would definitely go back and stay again. I would also recommend this hotel to my friends.It had everything close to me that I wanted to go see on my trip while I stayed at this hotel. Much appreciated for a wonderful time.

"Nice on the outside, horrible on the inside. Do not stay here."
gmahuter, 05 Octobre 2017

The room was nasty. The toilet and shower did not work. The sheets has holes in them and the carpet was filthy. The room smelled of old smoke. We went to the front desk and complained but was told because we did not book through them, there was nothing they could or would do. Needless to say we will never be back or recommend this hotel to anyone. We left.

M996VJmichaelg, 05 Octobre 2017

My destination of choice in Nevada. Good restaurant choice, excellent food. Casino has many options and I may not always have the best luck, but have fun anyway. The best part is the hotel and casino ism readily accessable with more than ample parking.

"Rating hotel we stayed at."
mollys884, 05 Octobre 2017

I was totally impressed with our stay at Boomtown. We were only going for one day and when I called them the cost was very reasonable so I decided to stay there. From the time we came in to check in to the time we went to our room, we found the room to be very nice. We rested for a little while and then went out to gamble. The ladies offering drinks were very pleasant and got me and my sister very nice wine. We ate at the lobster restaurant and that was also good. My husband and I did not like the pillow so we did sleep real well. In the morning we had so good coffee and packed our bags and we're ready to leave. We all decided that Boomtown was a place we would definitely stay at again.

maryhP1141NK, 04 Octobre 2017

Had to walk, a disabled person shouldn't stay in this hotel. The valet did not answer the phone I had to call reservations to send somebody up. The valet was very nice when came up and apolgized for not answering the phone, said he was the only one answering the phone and getting people out.

"Great stay"
laurabU7677MO, 04 Octobre 2017

This was our first trip to the area and this hotel made if very enjoyable. All the staff were helpful and pleasant, especially during our check in when they prioritized our room to be ready. AWESOME. Mel's restaurant was very enjoyable environment and had great food for good money. Would definitely recommend.

"love it here"
510ernestinag, 27 Septembre 2017

We love staying here specially when it is comp nights. People are nice and friendly love the lobster buffet. It is always clean. The rooms are perfect for us. We always use our 2 free comp nights every month and will continue to do so. The views are beautiful as well.

"boomtown BW stay"
Mike P, 26 Septembre 2017

The Casino is very easy to get to. Next to Cabela's and plenty of gas stations near by. Nice view of surrounding mountains. Looks like nice RV Park adjacent to property. The Casino appearance is nice and the lobby area is very good. Appears the place is well maintained. The Staff is very nice and helpful. Rooms are good value. Nice pace for relaxation, just far enough from City hustle.

"Place was just OK"
Runner050, 25 Septembre 2017

Boomtown best Western it's just an OK place to stay the rooms are clean coffee microwave water bottles refrigerator but the hallway I stayed on smelled like pot foor nights in a row, the parking wasn't very good if you want to park rather closer than farther away unless you know certain tricks to getting in the parking lot you as you exit the freeway there is only one entrance for the parking lot, the casino was very deserted in my opinion is not very good

"Great place outside busy downtown Reno"
AlabamaCountryGirl, 25 Septembre 2017

Wanted to be outside the downtown area of Reno, and Boomtown was the place. Still in a casino, but not with the hustle and bustle of downtown. Mel's Diner was a fun dinner. Also had a fun area for kids. Would definitely stay here again. Also convenient location next to interstate.

"Room in poor working order and dirty"
Michael K, 23 Septembre 2017

We've stayed at this hotel lots of times. The room was comped since we spend money at the Casino games. I was very disappointed this trip. The floor was dirty, the bathroom floor had hair on it. The toilet had urine splash on seat. There were no wash cloths or complimentary water left in room and the shower wouldn't work. You'd think this would of been checked prior to our checking in. Having to pick hair off the sheets and pillows is gross. The room was in the North tower, which is already in poor repair. Paint peeling off the walls and vanity.

"They don't promise good service, They only provide Great service."
V5159AOarthurb, 21 Septembre 2017

Great accommodation's with great Service, The Staff was unbelievably very helpful and friendly. This will be our premier choice of stay when visiting Reno. Boomtown is but a short drive away from the city of Reno, But with al the great services why go somewhere else. It's always been my family's choice of stay and we'll continue planning all of are future trips on staying there.

"very nice hotel"
710lynettef, 21 Septembre 2017

very clean and no smoke smell the rooms have great views and resturants are great as well just don' t be in a hurry people move slow for some reason. I would stay there again nice indoor pool for the grand kids

"practical person"
Linda D, 21 Septembre 2017

Great accommodations with Mel's restaurant on site. Room was small but comfortable...and clean. Casino OK but smoky. It was quiet for a hotel next to the freeway. I would recommend it over the Reno hotels. Also, Cabelas is on site.

"Friendly and Courteous"
619merryh, 21 Septembre 2017

This hotel has a friendly and courteous staff. Every room I have stayed in is clean and comfortable. This Hotel is the family's choice any time they are in the Reno area. We will definitely be back many times.

377joank, 20 Septembre 2017

It was a very small but quiet hotel and very clean and tidy. Nothing really special but convenient for a little relaxation. It could have had a better noise protection on the tower we were in as the freeway was rightt on top of us and it got a bit noisy at night. All in all it was convenient and downstairs was quiet.

"Best Western Boomtown"
Larry S, 14 Septembre 2017

The hotel's décor was charming, the rooms were filled with amenities, such as a safe, microwave, iron ironing board, and hair dryer. The staff were friendly, helpful, and very professional. Each time that we have stayed at the Best Western Boomtown, the staff has been superb.

"Noisy dungeon with shifting room charges"
charlespF8233FP, 14 Septembre 2017

Very noisy A/C in room. Room charge issue between booking company and front desk.....felt like bait and switch. Room felt dark all the time due to no outside window. OK for a one night crash pad. On the plus side... good buffet, good deli, Mr. Pete's coffee, and multiple computers for guest use.

"Not a Best Western Plus. This is far below Best Western"
H3049YUanthonyg, 12 Septembre 2017

Day of Checkin: Power went out, Room was not full clean. Day 2: Time for shower oh wait, better let the rust get out of the facuet and shower (Waited at least 10 minute). Awesome, Management oh what that's a joke. Asked for the tax exempt form since I'm a soldier here on travel. Was told to use the business center and find it for Nevada. Called the Nevada Taxation Department and they stated for Nevada you don't have to use it. You just have to provide them the card. Winning Management here. Just got to my room no house keeping. So, trash from the night before is still in the room. I only wonder how much better this stay can get. Will be calling corporate Best Western to till them how great my stay was.

"Great Place"
Q853RFjuliad, 12 Septembre 2017

We came here since Cabela's shared a parking lot with this hotel. We were in the area for a memorial service but also wanted to go to Cabela's. This was a win win. Coming from California it was a shock to smell the cigarette smoke in the casino. This was the only downfall of the trip.

"Very reasonable, casino decor."
quentk2017, 12 Septembre 2017

We stayed one night, didn't use casino. Price was very good. Room was a bit small, the décor was casino. Faux leather between rooms on exterior next to door. Casino allows smoking, although room was non-smoking, it smelled of smoke, so if you are sensitive to that it may be an issue. Long walk to elevator was through the casino, where people smoke. Overall, it was ok, the price offset the negatives. No breakfast is offered, but has a diner on site.

"Good hotel"
robinj917, 07 Septembre 2017

Good hotel, great price, not real busy. It is in good location and the staff is nice. Nice rooms, exterior of hotel looks like old time stores. Buffet was just ok, Mel's diner was delicious and only breakfast option.

"Good place to stay and play."
Z4890DSjamess, 06 Septembre 2017

They treated me well in all respects. I enjoyed staying here. I have been staying here for a while and it has always been a friendly place to stay. They have always treated me and my friends well. They are also very helpful when you have to get more then 1 room and have them connected.

"Don't arrive after 10 pm."
D.mr S, 06 Septembre 2017

We were booked into the Grand Sierra for the "Big Reno" show and arrived a day early and they were full so my colleague suggested the BW in Boomtown as he had stayed there in the past. I booked via Booking.com and we arrived at 10.45 pm. There were no valets to park and a request for a Bellman as we had several cases did not produce one. The charge for the room ended up 20% more expensive than quoted because Booking.com did not quote the "resort" fees. I paid for the room but my colleague had a BW loyalty card but this was not honoured when I requested points which is no big deal but the insouciance in which the enquiry was met more or less reflected the general demeanour of the hotel. Room was adequate and clean but I entered the room with some apprehension as the corridor was filthy and had clearly not been vacuumed in some time. I won't go back when there are several good hotels 10 minutes drive away.

"restful and fun"
740dianek, 06 Septembre 2017

Great buffet, relaxed fun slots, all night breakfast, great sleeping, beds were comfortable, decor was modern, exercise room inside pool, I won money!!! They offered free nights stay, What a great value, very cute gift shop with fair prices. I did get cold though, from the air conditioning.

"Family Stay"
sonyaz691, 05 Septembre 2017

Boomtown is great for a family stay. They are clean, affordable and the comps are well worth the stay. Plus it is a short travel for any other sites or amenities within the Reno area. Staff is very friendly.

LizsGrandma, 31 Août 2017

Beautiful rooms with a wonderful view overlooking the pool. The staff was very helpful. Rooms looked like they had just been remodeled. Very modern looking. Plenty of chairs to sit on so you did not have to always sit on the bed.

"Eclipse Relief"
Andrew O, 31 Août 2017

We were glad to have these accomodations as a chance to relax on our way home. Kids enjoyed the pool and we enjoyed the lobster Buffet. Hallways were a little noisy until later on in the evening. we would stay there again. Glad rooms were smoke free.

"Great place"
B H, 31 Août 2017

This hotel has a great old west look outside and fun atmosphere inside. Being from California, we're not used to smoking in the facility...but the smoke smell wasn't too bad and there wasn't visible smoke lingering in the air. The room was very comfortable and roomy (for a hotel room). We had hoped to go to the buffet but you have to be a players card member to get the deep discounts...so if your local or regular visitor, get the players card for the deep discounts. A good mid way point (if you don't want to stay in Reno).

"Unexpected extra $75.00 charge"
Myrtle S, 31 Août 2017

If booking at this hotel Great Price, excellent room, a bit of a walk to hotel but very nice. Clean! Modern up to date, we would stay here again, but did not expect extra fee. I just want others to know to prepare for extra charge.

"Nice Place"
Patti L, 29 Août 2017

While heading home from the west coast we found this little gem to crash for the night. It took a little longer than we would have liked but well worth the wait. Charlene's pleasant personality made us feel very welcome and set a great mood for our evening.

"substandard best western"
steveEugene_Oregon, 24 Août 2017

The hotel operation is secondary to the casino business. You have to enter through the smoke filled lobby to register, then park way far from your room and schlep your suitcase. There is no free breakfast (I thought all BW's had free breakfast). The room itself was fine, and works if all you need is a place to sleep near Reno. It is tough to find a Nevada hotel that is not casino oriented, but still I expect better from Best Western.

"Resort not working with Hotel"
H1994QCpeters, 24 Août 2017

Seems wall are thin could hear neighbors hair drier at 4AM and then the TV. Restaurants were closed inside the resort, BW coupons offered were not accepted by resort Smelled smoke from casino although we were in a non-smoking room

"Dreadful 4 night stay "
Suzette M, 22 Août 2017

We booked in advance by internet and they assigned us a room overlooking the completely enclosed swimming pool. We had no view of the outdoors and no natural light. Very noisy with loud yelling children in the pool up until 9pm followed by intermittent but frequent loud humming throughout the night from the pool filter pump. VERY cold air temperature in the room - only one very thin blanket on the bed and faulty heating. It took over 24 hours to bring the room temperature up to a comfortable level. Housekeeping very poor. The room was not clean when we arrived. Food scraps and an empty plastic bottle on the floor. We stayed for 4 nights and each day housekeeping was lax - either no replacement cups, plastic glasses, tissues etc or bed not made. You never knew what you would come back to each day. Dreadful shower. The head was too big giving a very wide spray of water - not very effective as much of the water was hitting the wall or the glass shower door. Far too many screeching and badly behaved children in this hotel. I could not recommend this hotel and we would definitely not stay again.

"Senior Games Reno Tahoe 2017"
Ken B, 22 Août 2017

I have lived in the Las Vegas area for 34 years and have never stayed in a Hotel / Casino before. I have been to a lot of hotels and a lot of casinos but this was a first. So that being said if you are a casino person then this hotel/casino is prefect for you. I like this property because it's outside of the hustle/bustle of the down town congestion with all the benefits of live gaming and a great selection of machines. For those that aren't of the game type then this is still a good place just outside of the down town traffic. There are several great places to eat within the casinos. Great indoor pool. And, best of all it is still a Best Western property with all their benefits. Being near Lake Tahoe there are an amazing number of great places to visit while there. Planning a trip to Reno/Tahoe area? Then add the Boomtown to your list of place to stay.

"Excellent Stay"
127nancyy, 21 Août 2017

Boomtown is the place to go for fun and relaxation. Great food at Mel's diner. The fun center is excellent for kids, great place to take the family and the pool is really nice too. The lounge people are my favorite, the remember your name and make you feel special. Everyone is personable, and really treat you special. The rooms are excellent and really makes your stay very enjoyable.

"Great room!"
MemawX7, 17 Août 2017

Although we had a minor hiccup at check-in the rest of the stay was great. The room looked like a small apartment. The king bed was comfortable. It was a wonderful stay. I wish we could have stayed more than one night.

"good enough"
Alena006, 17 Août 2017

It was bit confusing the find how to get to the tower we were staying in, we had to walk bit around before we found it. We only used the hotel for convenience to stay near by our destination for next day. Because we arrived late at night we di not really used any of the amenities there.

"Dirty Dirty Rooms"
ChelitoBonito, 16 Août 2017

I stayed in a smoking room due to last time they charged my credit card for smoking and I have never smoked in my life. The smoke was coming through our window from the floor below. Never thought anything of it until I got my monthly CC Bill and there was a $250 charge on it so beware this is not the old friendly boomtown and I am done with this place really gone downhill. I am a VIP that playedalot there but now have to find a new Casino.

"Hot August Nites!!!!!"
Lynn T, 16 Août 2017

We have gone to this evert many times!!!! We had stayed downtown all the other times. We decided to try a best western, the only one we could get was in Verdi!!!! What a great place!!!! So glad we chose this one!!!! They have a great staff. It was out of town enough to be quieter, however not inconvenient to get to town. Uber was the way to go!!!! under $20!!!! Taxi was over $30.!!!!! There were multiple resturants, delis, and a diner to choose from for food!!!! The room was comfortable with a patio. I will go back and use this Best Western!!!!!!

"Old Home Week"
Ray V, 16 Août 2017

We felt like we were coming home, as we always do, when we stay at Boomtown. We loved our room, very quiet, the BBQ buffet was very good and fresh and enjoyed playing the slot machines. I gave Boomtown an excellent this time because we liked it so much. Boomtown is very loyal when it comes to sending its customers offers every month. We have been going to Boomtown for years, and they send us offers every month faithfully. Would not hesitate recommending Boomtown to anyone.

"very tight for big rigs"
bobncamille, 10 Août 2017

This KOA Journey is an ok overnight spot but not a destination. It sits about a half mile of Hwy 80, but because it is behind and downhill from the Casino the road noise is not bad. The entire park is one big parking lot so big rigs will have an easy time driving thru. Each site is mostly level but very tight. There is a small patch of grass at the rear of each interior campsite with a tree but unfortunately, that is where your neighbors' hookups are, yuk. You do have a small parking space for your toad next to your rig. This park is dated and a bit run down, WIFI is iffy, and asking to use the restroom (getting a key) each time is a little awkward. Staff was friendly and helpful when they were not sitting out in front of the office smoking. Sprint phone and 3G worked well in the area and there is plenty of open sky for your satellite.

"Boom Town Las Vegas NV"
378danniellej, 10 Août 2017

Friendly staff but rooms are dirty. Dirty linens and towels line hotel hallways. I'm not sure if there has been a change in management because it use to be a great place to stay. Now I wont be going back

"A disappointing best western"
James T, 10 Août 2017

I know it's a casino, what did I expect. I expected best western standards. The room refrigerator had very old leftovers in it. Old enough that just opening it filled the room with foul odors. Someone had purged themselves in the bathtub and when we tried to shower bits of corn and green onions gurgled up out of the drain. Housekeeping did promptly come to clean the refrigerator, so that was good. We just didn't use the shower, hopefully it all finally drained away. Minor bits of trash behind the chair, perhaps evidence of a hurried cleaning crew. Not a big deal but just shows an uncharacteristic lack of quality. The front desk was nice as was the refrigerator cleaner. Will continue to stay at best western when convenient, just not this one. I know, casino...

"Not a refreshing time"
marionndan, 09 Août 2017

Price more than advertised and tv in room broke and glass shelf in bathroom falling of wall and the free breakfast was not available to us when I wish the receptionist she brought the manager in with no resolution other than if you want to stay you will pay the extra$40 and then they make you feel like a thief if you see something you like feel free to take it towels are ... Hand towels are... And wash cloths are... Please don't take out pens we will see you one at cost of.....

"Clean and close to Reno"
285scotte, 08 Août 2017

Got a good price on this hotel and it was worth being a few miles outside Reno. They have on site restaurants, casino, pool, fitness center and deals on many things. This place is clean , comfortable with plenty of parking. Staff was friendly and rooms clean.

"Great value"
gloriarm228, 02 Août 2017

The Room was very nice and clean , nice location close to casinos, and good restaurants. There is a fun center and pool to keep kids entertained. Friendly staff and great service. The Wifi didn't seem to work. But over all it's a great place to stay.

"Much Improved since our last two visits..."
Don4491, 02 Août 2017

The overall appearance of the Hotel, Rooms and Gambling areas seemed considerably Better Cared for and cleaner than on our recent prior stays. One minor maintenance defect was attended to promptly with a smile. Even though the machines and Tables were less than generous with us, the personnel, dealers and Pit Bosses were all friendly and made our losses palatable. Our overall experience on this visit was much improved and we certainly hope that the B W transition will be a successful venture. Although multiple items are checked as Average, we have relatively High Standards and these marks shouldn't be considered derogatory.

kathrynd933, 01 Août 2017

Excellent place to stay the only issue was no room service. It was very relaxing and the employees were all very pleasant and helpful. The room was spacious and very comfortable, and the way it was set up my husband and I were able to sit and watch TV without having to be on the bed. Will definitely visit there again.

"It's a casino"
Kathleen D, 01 Août 2017

Room was great, no noise, very comfortable bed and whole room was plushy. The "free" coupons were worthless to us, tried to use the "buy one get one" beer coupon and it didn't work for the local draft beer only lesser beers(bud, coors). The only dinner food open by the time we got there was Mel's even though there are a few other restaurants, it was Monday night so it must have been slow, it would be great if there was at least a sandwich shop. Unlike other BW's this didn't have free breakfast, so had to eat at Mel's again and pay for it. We drove cross country and back this summer, so we've stayed in a lot of hotels/motels, this was better than some and for the price was much better than staying in downtown Reno, since we were only passing through. Oh yeah, there was a Peet's Coffee, which makes everything better ! Close to Hwy 80

"Fishing trip stay"
John H, 31 Juillet 2017

Not pleased at all! Areas of the casino & hall way to our room smelled musty, like mold. They were working on a room on our floor & left garbage outside the door in the hall way. The door to our room was off level & had to yank to close the door. The ventilation in the casino was the worse I have been around. The 1st night we ate at Mels. I had the country scramble. I like my eggs dry but those were so dry they crumbled apart on my plate. It was like they were cooked the left to sit for a few hours. I told the waitress & she said "yea they look pretty dry" & walked off. My stomach felt like crap until the next afternoon. The next night we ate at the all you can eat lobster dinner. Not the greatest but for $35 for all you can eat I have no complaints. Now the biggie.I called for 4 days to make reservations & all I got was a recorder. Finally called Best Western & reserved through them. I was quoted 62.99 a night. I didn't check my email confirmation until the day I left home. 1st night was 62.99, & the 2nd night was charged at $134.99. I will not be staying there again.

"Best birthday ever"
U347WOelizabethd, 27 Juillet 2017

My granddaughter wanted to see here baby half-sister as a part of her birthday. She lives in Reno so we stayed at the Best Western in Boomtown and they had a wonderful time! They wet swimming, ate pizza, watched movies and played in the arcade,

"Don't stay on boom town , dirty rooms. Found used glassware in our room. Floors hadn't been vacuumed"
craigrT9124LI, 27 Juillet 2017

Dirty common areas, dirty rooms, floors not vacuumed nor mopped. Found dirty glassware with lipstick and and fingerprints behind the door. Sheets had stains and holes. No hair dryer in the room. Refrigerator was gross with crumbs and spills.

"Wonderful place to stay!!"
michaelwI1745OK, 26 Juillet 2017

Place was clean. Staff are friendly and make you feel important. Beds and pillows are comfortable. I will stay here again. I recommend this hotel you everyone. Did not experience any ptoblem. I will be back next month.

m0hanin, 25 Juillet 2017

Had a wonderful time and stay. Had lots of fun. Kids really enjoyed and my daughter didn't wanna leave. The kids and I wanna come back again and enjoy the stay again. We will bring more family members next time

"Comfortable stay"
34chelseyt, 25 Juillet 2017

Fresh sheets, extra towels provided on request, internet service was quick, television basic channels and good quality, showers clean and better than my basic shower head. Room had no disturbances. Had fun and will most likely come again.

heidil238, 20 Juillet 2017

was a nice stay, bed were soft and staff were polite. Mel's was a good atmosphere and we would use this location again. It could do with some covered parking though. But I enjoy the design of the hotel and the guitars inside the doors.

"poor customer service"
charlesrP2257WD, 18 Juillet 2017

Be aware of the billing as they will quote you one price when booking and charge you the high price. Made a reservation over the phone using promo code for $34.99. The confirmation arrived by email and was charged $80. When checking in it was brought to the attention to the clerk that the rate was $34.99 and showed the promo code but she did not correct it at that time. She said the final bill would show $34.99. At check out after receiving the receipt, the bill again showed $80 for the room instead of the $34.99. This took 15 minutes to correct and when I brought it to the attention of the manager, no consideration was given for the inconvenience.

"Stuck in Reno (roads closed)"
r0bby86, 17 Juillet 2017

I work nights and needed a room to sleep during the day. The staff was accommodating and got me right in. There was a problem billing my company travel card but Maria did the legwork playing phone tag with them to get it straightened out quickly. Thank you, Maria!

"Great place to stay and enjoyed play games. want you to improve the way of spending com reward food credit. I had 30"
youngr298, 17 Juillet 2017

However I want you to improve the way of spending the complimentary food credit at any both restaurent and coffee shop. I had $30 food credit. I just want to drink a cup of coffee. Unfortunately, I have to give my $30 credit for a cuf of coffee cause no change will be availabe. That is ridiculus to have a cup of coffee for $30. Why dont you have a credit system just enough money to pay the bill and save the rest for some other use.

"Disgusting and rude"
melissacU1575SS, 17 Juillet 2017

The room was disgusting and the staff was rude. No one seemed to care. Blood on the shower, hair balls in the drain, urine stains on the toilet, dirty comforter, room smelled like fish, something dripping off the curtains, dirty floor, check in and check out staff was rude, unprofessional and argumentative. NEVER again will I stay here. VERY disappointed Best Western.

"Enjoyable stay"
PetieH, 12 Juillet 2017

The hotel itself is great. It's a typical casino hotel that comes with a smokey lobby but the rooms themselves were great. It seems like they had recently been renovated as the bathroom was nice and modern. The beds were comfortable too. The staff were all friendly and for the price we paid, it served it's purpose. We stayed at the hotel simply to visit Lake Tahoe, and that worked out well. We had no desire to use the casino, although my kids did spend about an hour or so in the kids entertainment section and we all had fun. So for us, it all worked out well.

Twistagrip, 09 Juillet 2017

This is a casino Best Western and was a complete disappointment. The advertised rate was $49 and although everyone knows that's untrue we were tired and ready to stop so we thought we'd check it out. After getting the real rate we asked for the Harley discount, she told us there was not one. This was the 4th BW we had stayed in over 2 weeks and the only one that didn't give us a rider discount. We asked if they had a pool & hottub, she said yes and even showed us a picture of the pool. Whoever took the photo should be paid well cause it looked fantastic the real thing however was a huge let down and the hottub well it was down the road in the campground! Not wanting to get back on the bikes for supper at checkin they told us there were 4 resturants on site. The Buffet & deli were not open, the steakhouse was overpriced with a little to upscale attitude, that left us the 50's themed diner. They gave us several coupons however none of them seem to be usable, everything was down or closed. Don't give me something I can't use when you know I'm only there one night. Our friends found a roach in their room and the casino itself seemed old and dingy. All in all this hotel was at the bottom of our list when ranking all 15 hotels on our 2 week journey. Don't let the outside fool you it looked interesting but was a total scam, keep on moving down the road.

"Fun Spot with gaming"
Ron V, 08 Juillet 2017

Everything was excellent, Room, Service, Price, Food choices, Gaming too if you wish. Cabeles next store with many of your favorite outdoor things, Ten minute trip into Reno. We have stayed here many times and never disappointed.

"Great hotel for visiting Tahie,Truckee and Reno"
P3185EQkays, 08 Juillet 2017

Location was great for visiting Tahoe, Truckee and Reno. Prices is great compared to the prices in Tahoe. Our complaints are; found a bunch of hairs under the foot of the bed drape; request of extra towels and pillow type weren't honored; pillows were high and uncomfortable; main floor where restaurants, children's arcade, elevators and gift shop are also located, were smoked filled from the casino.

"Horrible service"
margaretmK8308GW, 07 Juillet 2017

The staff was unfriendly especially in the Boomtown kids gaming area. The staff in the kids gaming area were younger and acted like it was an inconvenience to attend to the rides. I had issues with my bill. I am a Best Western rewards member and I had a $25 gift card. The women that checked me in was rude and said it was going to be taken off. When I checked out I asked the front desk if it had been taken off and they reported that it would be. When I checked back a couple days later my deposit and $25 was not back in my account. When I called they said that it had not been taken off. The rooms were good.

"BW Being Wonderful"
Paul G, 06 Juillet 2017

I spent five days with a car club and was spoiled by Best Western. Not only were the hotel staff very friendly and accommodating, the front desk went above and beyond to change my room when my wife and son came into town midweek. Don't confuse the hotel with the casino, they are in no way related. BW only handles the hotel part of it. Don't get me wrong, the casino was great as well. Just don't blame BW if your burger didn't hit the spot at Mel's Diner. Now if your pillow isn't quite hitting the spot, just call the front desk and I'm sure someone will handle it ASAP. I am not a gambler, but if I had to stay in the Reno area again, I would certainly call on Boomtown.

"boomtown verti, nevada"
776esmes, 06 Juillet 2017

The rooms are really nice and clean with refrigerator, microwave, wi-fi, etc., and the great all you can eat whole lobsters were superb, as was the other food that was included in the buffet. I had 4 lobsters, and 2 plates full of lobster claws, which were also available.

"Great hotel"
claudiarG3821RO, 05 Juillet 2017

Loved it everything was really nice and quiet. The rooms are beautiful and clean love the new decoration in boomtown so calm lovely place my kids had a great time will definitely go back soon. When the there for 4 July holiday the buffet was great

"Our stay"
Z9530EQmartinh, 05 Juillet 2017

The staff is great, the rooms are clean and well taken care of. The food in Mels not so hot, the Lobster buffet is very expensive and the seafood is over cooked. The servers are top drawer. The Hotel overall is very noisy, way more so than most casinos.

"Keep driving until you get to Circus Circus if you're looking for a kid friendly stay in Reno."
Melissa S, 05 Juillet 2017

For a hotel/ casino that is kind of geared towards kids and family I was disappointed. We booked a room that was a "pool view"room. The pool is an indoor pool and the room looked right into the pool room which was as you can imagine very loud in our room and the smell of chlorine was overwhelming everything around us. There was no outdoor view or window to let fresh air in. Check in was strictly at 4 pm. We were told at about 830 the fun room for kids was allay closed for the night and would reopen at 9 the next morning. In the morning we packed our things and headed for the kids room which was still not open at 930. We were then told it wouldn't be open until around 10. So we went for breakfast at Mel's and then went back around 1015. The wrist bands they sell for rides that we got after checking in the night before weren't good for the next morning so we spent more money so the kids could play the arcade games and have a few mins of fun. We quickly trade our winnings in for a ball that should have lit up and leave the kids room. We get back to our room at exactly 11am and our key won't open the door. So we had to seems my hubby back down to the desk to wait in line again to get a new key because they automatically lock everyone out at 11 o'clock on the freaking dot! (Like maybe a 10 or 20 minute leeway would be helpful in a hotel that is meant to accommodate families with small children and aren't always early or exactly on time because things happen like an impromptu trip to the bathroom because your small child can't possibly hold it). As we are leaving it is pointed out to me by my 7 year old that the ball they were just given not 15 mins ago wasn't lighting up the way it should. So I went back to the counter in the playroom to see of I could get a working toy for my 2 and 7 year old. She said that she could not exchange it as I had already purchased it ans since they could not prove that I was not the one who broke it and there is a sign that says no exchanges or refunds. Needless to say we left with sad faces and a bad taste in our mouth. Oh and last but not least, there were long black hairs on the towel I uses to dry my 2 year old with after having a bath. Ewww

"Very cool themed hotel"
189reginap, 29 Juin 2017

I love the old western look and feel. The room was remolded and very clean. The sheets and bed were really comfortable. The staff overall very friendly. I really enjoyed my stay and my steak from the restaurant. The Peets coffee in the morning was a welcomed treat.

"Stay at Boomtown Rm 4221"
dorraeb2017, 28 Juin 2017

Our room was very bad due to suite next door being redone and loud noise from early morning to late afternoon. Usually our rooms have been great, but this trip it was very bad due to noise. Never want room 4221 again.

"June 25--27, 2017 stay at Best Western"
louisp439, 28 Juin 2017

My June 25--27, 2017 stay at Best Western Hotel was excellent. I had two (2) free nights and boy what a value I had for those two (2) nights. I thoroughly enjoyed the business center and wifi service.

"Relax @ Boomtown/Best Weastern"
Salud L, 27 Juin 2017

Play and relax affordably @ this hotel is what I say if u want to enjoy in reno, NV. The place offers great views of the mountains. It is vere accessible from the freeway I-80. I very highly recommend this Best Western to friends and strangers.

"Great comfortable beds"
travelerW141VT, 26 Juin 2017

I have been to some 5 star hotels that don't have as comfortable beds as this little best western A great nights sleep is one of the best things you can get while being away from home. It will set the mood for the entire trip!

"When will the fire alarm stop"
Bill F, 21 Juin 2017

The fire alarm has been on for at least 45 min, there is no information given nor anyone answering there phones. Come on now Boomtown don't you have anyone on staff to silence the alarm. or give information if is an actual emergency.

"Great stay over all"
Jesus T, 19 Juin 2017

We had a great stay every thing was good the kids loved the pool and the fun center the wife and I also had a great time the only bad thing I have to say is that the bathroom was a bit small over all greate

"Nice Little Oasis"
Missy W, 19 Juin 2017

The hotel rooms are extremely nice. The bed is most comfortable and the linens are soft and all feel new. The furniture and carpet throughout the hotel and casino is new and pleasing. If you like to gamble but don't like the loud noises and drunken crowds of Vegas, Reno is your town. The vast majority of tourist are 60 and over. I have seen young families too. This hotel has a nice arcade for kids and two pools, indoor and out. Several eating options on the property, which is very nice. Mel's dinner is so fun, with a Jukebox at every booth. Food was delicious. I had a Cobb salad that was one of the best I've ever had.

"Nice time and good food"
adolphl546, 19 Juin 2017

Boomtown has done a good job of upgrading their dinning experience. The New Buffet is very nice with great Lobster. Got to go to the steakhouse for a good meal. Ask for Jack the waiter he adds another element to the dinning experience.

"Boomtown Casino"
markn134, 19 Juin 2017

A great stay, like that this casino hotel was taken over by Best Western, the Best Western standards are high and I enjoyed staying at this property very much, food was good, people were nice and the room and bed were very comfortable. Girl at the front counter also had a great personality, had me smiling before I even had checked in!

"Just for fun"
734phillipc, 13 Juin 2017

This place has been around for awhile. And in the past year I have finally stayed here on two occasions. And it has been pleasant , on both occasions. Although I have never stayed here before in the past, it's always nice to see renovations and maintaining the property to keep up with the times. I'm sure this place will be around for the next generations to come.

T7707OHjamess, 12 Juin 2017

Will be back next year..I recommend this hotel to any one who wants a great place to rest and have a great time! Staff goes out of their way to help. You have more than 1 suitcase they call a staff to come with a cart and they take your luggage to your room...they spoil their guests!

"Business or Pleasure!"
Edward B, 12 Juin 2017

I stay at the Best Western all the time in the Boomtown Casino complex. I am always treated with respect and am known by most of the staff because I stay there a lot through out the year. I would recommend this Motel/Hotel to anyone I know. Thanks for doing a Great Job!

"BoomTown Getaway"
leonardv49, 12 Juin 2017

Very good Rooms, friendly Staff, overall good experience. The Staff is always very Helpful. Wish the 21 Tables would have paid off Better LOL..... Slots are a little tight compared to the GSR and Atlantis in Reno... but still a pleasure to play for a little bit of payoffs.

"Exceeded Expectations"
GranandShanandJosh, 10 Juin 2017

When booking a casino room I'm always a bit leery. Staff can be churlish, rooms are either boom or bust and the overall experience can be disheartening. Because of a last minute change of plans, I booked Boomtown very short notice. I was very happy with almost every aspect of the stay. The staff at check-in was short-handed and very curt, almost to the point of rudeness. That was, however, the only negative during the rest of the stay. The room was clean & bright, the beds comfortable and there wasn't a trace of cigarette smoke.

"Great place"
C2656VDdaniell, 08 Juin 2017

I have stayed at Boomtown twice in the last month while moving to Idaho. The staff and quality of the hotel is great. Rooms are very nice and at a reasonable price. The only thing that I missed was that the Steak house was closed the night we were there.

anthonyhM2155RH, 07 Juin 2017

Had a great time and enjoyed the casino. Excellent location for access to all of the attractions. We had fun, even in the rec. center. Hotel help was attentive. Historical exhibits were interesting. The cabernet music was also good.

"Great Stay!"
Jme1031, 05 Juin 2017

I was very impressed with the rooms and customer service! We had ZERO complaints. The hotel manager went out of her way to insure a terrific stay! We will be back to visit soon! It's about a $18-20 uber ride to downtown Reo

"Stayed because close to family"
Pat C, 04 Juin 2017

Expected room to be maintained better. It wasn't cleaned until after 5 pm. Consistently disappointed in Mel's diner. Not good quality food. They need to clean their grill more often. We mostly ate at outside restaurants.

"Nice place to stay"
A3557FElorib, 04 Juin 2017

Our room was very clean. We had 3 guests and there were only 2 bath towels in the room, but housekeeping immediately brought 3 more big clean towels. Staff are great. Fun casino! Out of main Reno, but not that far to go if you want to. Food in hotel diner was average. Right next to Cabela's, so that was definitely a perk!

"Excellent place to stay. We like the sceneries."
Aquitaine8, 31 Mai 2017

We enjoy staying at Best Western Boomtown Casino Hotel !!! Small, friendly, clean, very quiet, good foods. Located away from the crowds and traffic. The mountains are very scenic. I said it all, nothing else to add. Perfect !

"Midweek get away"
JAMES C, 30 Mai 2017

My wife and I enjoyed our midweek stay at Boom Town very much and will stay there again in June. We like the new decor of the rooms and hotel lobby. The complementary bottled water was very nice and the coffee in the morning also very thoughtful.

"AAU Jam on It Tournament"
mariadR208WH, 30 Mai 2017

I enjoyed the hospitality of the housekeepers, they were always so cordial, respectful, and pleasant. The rooms are clean, however, the hotel could use a jacuzzi with the indoor pool for parents to lounge and relax, while watching their children.

"Great place to stay by Reno"
CoolMarty, 29 Mai 2017

Everything about Boomtown was great. Nice staff on the phone and at check in. Buffet dinner was great, also nice waitress. Breakfast at Mel's was good too. Very nice young waitress. Outside appearance is clean and well kept. Our room was fresh with new fabrics, comfy bed and nice view of hill side. Perfect stay.

Alexandria F, 29 Mai 2017

Rooms could be updated. Furniture old, wallpaper peeling. Tub dirty. Tv small, fridge froze everything. But we were comfortable and it was a busy weekend, casino was great, food good, will return again

"Best Western Plus"
backroadron, 24 Mai 2017

The hotel was awesome! We checked in, unpacked our bags in the South Tower room. Checked out the awesome indoor pool thru the window! Got real comfortable watching the SF Giants game then headed to Mel's Dinner that the hotel suggested to a great steak and eggs. Then back to the room! The rooms were immaculate and clean the decor is very soothing! You will not be disappointed!

"Visiting my parents in Reno"
Cynthia H, 24 Mai 2017

My parents live in Florida, but at least once a year they like to go to Reno. So when they do we always meet up at Boomtown. The rooms are spacious and very clean. The staff is helpful and friendly. I love the indoor pool that was recently redone. They have a kids center, casino and entertainment. The buffet offers all you can eat lobster.

"No communication with front desk"
bauer1947, 24 Mai 2017

Stayed in room 5211, at 5:30 the next morning heard a beep like coming from a smoke alarm. beeped every five minutes for 90 minutes. At approx. 7:30 am hammering and pounding from the room next to me started and continued till 3 pm. At 1 pm started to take a shower but the water was shut off. I called the front desk and was informed that the water will come back at 3 pm. However it took another 25 minutes for the water to get warm. The next morning it started again at 7:00. As I walked by I could see they were remodeling, obviously the front desk was not informed of this. That room should not have been assigned since at least half the hotel was empty. I was so upset and disappointed I checked out!

"Best place ever!"
jcp435, 24 Mai 2017

This place is amazing! I love the food and everything it has to offer. Its not in the hassle and bustle of town so it is a great place to relax and enjoy family time. You must stay here with family it the best!

"Not for disabled"
Gerald U, 23 Mai 2017

Reservation made four months in advance for handicap accessible room with roll in shower. Arrived mid afternoon and advised that room was not ready. About 45 minutes before ready for occupancy. No problem. Went for early dinner at cafe. When trying to check in we were advised that rooms with roll in shower were not available. After talking to various levels of supervision we ended up with an accessible room, no roll in shower, at a reduced nightly rate. Money not an issue; first night of a three week road trip with no shower in the morning, is. DO NOT STAY HERE.

SHEENA I, 18 Mai 2017

The hotel parking lot was under construction and dispayed a sign saying no oversized vehicles allowed. As we were towing an empty, small ten foot flatbed trailer we were not allowed in. The security guard was extremely rude. We had to park across the street at a convenience store and walk back about 1/4 mile to the hotel through the messy construction in 40 degree and windy conditions carrying suitcases, etc., not easy for two senior citizens following a hard travel day. Irritating enough to be turned away, but when we booked our reservaton earlier that day we specifcally asked if we would have parking for the trailer and were assured there would be no problem. There was a lengthy delay at the registration desk even though we were the only ones checking in. We told the clerk about the rude guard and she directed us to the Customer Service desk, adding that this was the second complaint about him that week. In the hallway to our room several of the housekeeping staff were congretated talking, with their service cart blocking the entire hall. They did not move the cart and we had to push it aside ourselves in order to get by. After settling into the room we tried to report the rude guard, but HE was the one manning the Customer Service desk at the time! The room itself was nice, but we shall never return.

abundior2017, 16 Mai 2017

We had been in Best Western Motels/Hotels over the years because had been our favorites. The continental breakfast they offer is excellent waffles not to mention they are awesome amenities as well. California, Oregon, State of Washington. last few years we travel over seas.

"Boomtown gets a makeover"
Kimberly C, 16 Mai 2017

Best Western is making great changes to the ole boomtown casino and resort. The rooms are great, each with a fridge and microwave and coffee pot. The pool is open now and the fitness center is pretty good. The employees seem happy and are very curteous. I will go back.

"Boomtown resort"
436judithb, 14 Mai 2017

Hotel amenities good - comfortable cozy rooms - clean n well arranged. Hotel staff competent and friendly. Restaurant Mel's is found to be less accommodating and unwilling to to provide substitutes when they run out of a menu item (no steak for the breakfast of steak and eggs)

"Resort Fee Ripoff. No a resort hotel; no value."
travelinman_CA, 14 Mai 2017

Cons: Book a resort if you are willing to pay a "resort fee". No value to fee. Typical Best Western hotel started in an old casino. Promised to remove resort fee but no not remove. Valet and bell service needs more people, huge place and they do not allow guest to use carts if they of understaffed. Suggest more staff, or more carts. Bad for ADA person like us. Pros: clean room, nice staff.

"Best Western has gone down hill..."
williambV5722QM, 11 Mai 2017

What should have been a great experience ended up being something that left a bad taste in my mouth. The fitting conclusion was that no Bill was presented, so I had to go down to the desk to check out. I called for the bellman, and the phone rang and rang. When I got to the desk at 7:15 a.m. I found out that the valet/ bellman wasn't supposed to arrive until 7:30 a.m. He actually arrived at 7:45 a.m. I had previously reported that my tip for the maid had been taken, but the room had not been made up. I was the second person in our delegation to have this happen to them. Others in our delegation had their doors knocked on, or their doors tried to be opened after 2:00 a.m. on multiple nights. I have to say that this was the worst experience we've had in more than 30 years of Disabled American Veterans state conventions in Nevada.

"Neat place to stay"
auroraa969, 10 Mai 2017

Our room was clean. Bathroom was clean too. Although, it was a little bit disappointing since the tub drain was clogged. We didn't bother calling housekeeping since we only stayed for one night. The pillows were fluffy.

"handicap excessibility"
Corry W, 10 Mai 2017

When you pull up to the "Hotel entrance" there is an extreamly long walk to the building let alone into where they have the lobby for check in. Now I realize that this is also a casino but if they want more business from handicapped individiuals, something will have to be done. The staff is friendly and helpful, the rooms are clean and very confortable, so it is a good facility to use as long as you don't need help getting from the parking to your room.

"Cleanest rooms I ever stayed in."
S4308DRrobertj, 08 Mai 2017

Nice clean rooms and very helpful staff. Beds and pillow's are really comfortable, everything you need is right there in the room except food of course, Mini fridge, microwave, safe all the good stuff. Good eats down stairs, they have a lobster buffet, Mel's dinner and a deli + there is a Pete's coffee there with very friendly employees. Great place to stay.

felixm855, 07 Mai 2017

Good hotel. A little out of the way but didn't mind the drive. Traffic was fine during our time at the hotel. We were able to find a parking spot behind the hotel that was close to the elevator. I could do without the cigarette smoke that comes from the casino.

"Very nice stay"
shelib, 03 Mai 2017

The room was clean and nicely appointed. The bed was very comfortable. The room had a microwave and a refrigerator and a coffee machine. Very nice if you're staying with kids. I would most definitely recommend this hotel.

"Good Place to Stay"
irenegaile, 27 Avril 2017

I stayed 5 nights and found the room very good for the price. The staff was very polite and helpful. The room was reasonably priced, it's diner (Mel's) has a very good menu to choose from for casual dinning, and the room was large and nicely furnished. The only negative is a warning about purchasing from the soda machine located on each floor, which does not have prices listed that I could see. I used my bank card to purchase a Coke and discovered later it was $5 for the soda. I would definitely stay there on my next visit to Reno.

"Worst Western"
BRUCE L, 27 Avril 2017

Food particles in furniture, bathroom floor dirty, hair dryer dirty, bathroom dirty. This place is only nice just after a remodel, then goes down the tubes quickly there after. I've stayed here after several remodels, but this will be the last time.

"Easy to get to"
Marcella A, 24 Avril 2017

Hotel was easy to get to! We always go to Cabela's, which is within walking distance, so that was great! Comfortable bed friendly staff, overall wonderful stay! Love the indoor pool for use year round!!

"Reinvented Boomtown"
Chicad04, 24 Avril 2017

We were just in the area for one night and have had good experiences with Best Western. The rooms were clean, comfortable and the beds were great. You do have to walk through the entire casino with your luggage to get to the hotel elevators. Only suggestion is to take a nite light for the bathroom. The bathroom door is a fire door and pitch black at night. We would stay there again.

"My two days sick"
C6934MBjohnd, 23 Avril 2017

If the lobster smells or tastes funny don't eat it . clean your vents in your AC and heating because they're back and full of dust. The rim needed to air out its smell muskie. And clean the bugs out of the window seals.

"Good place to stay"
Paula T, 20 Avril 2017

We haven't stayed at Boomtown in almost 30 years and were pleasantly surprised. The price was very reasonable during the middle of the week, the room was clean, all of the linens were very nice and it was quiet. I do not like to stay in hotels because I generally do not sleep well but I got a very good nights sleep here.

"My place to stay when in Reno"
brucet712, 20 Avril 2017

Great in door pool with a small gym next to it. They have free wifi for staying guests. The wifi worked okay but wished it was more faster. I get to eat the lobster buffet here. The kids get play in the pool, even during the cold weather season. The pool water felt warm enough. There is a bar in the hotel/casino where I can get my drink on for the cheap and listen live band. Domestic beer was $2.75 a pop. The only down side is that this casino a little ways from the other casinos in the downtown area so you can't go casino hopping if you want to. Other than that, I enjoyed my stay. Bed was super comfy.

"Howling night"
992benitau, 19 Avril 2017

my daughter and I stayed with my parents for 2 nights for Easter wknd, which was supposed to be a nice enjoyable time with my parents for Easter time since we hadn't seen them in over a year turned into a very tiring and disturbing night of no sleep for any of us. i know a casino will have its times for noise of ppl enjoying staying up late gambling and drinking..but a small (you cant tell of the howling as we are animal ppl) dog stuck inside and crying (howling) all night left alone and left for us and anyone else trying to sleep in middle o the night was terrible. I did tell the front desk, but guess someone must of told neighbors cause front desk must of not been able to find the owners cuz the 2nd night of sleep was the same. my parents are in their late 70's and was difficult for them to have a decent sleep that last night as well as my daughter .... not a good wknd. sorry to say. i even asked if we could get moved or upgraded to get away from it, was told would had someone come talk to us ... but nothing. shame.

"Dated but fun"
Q6547FImarkw, 19 Avril 2017

Nice place to stay if you are a skier but don't want to pay Tahoe prices. Hotel is dated inside and smells like smoke everywhere. But there is a bar, gambling, and a very good steak house. Rooms need updating and carpet in hallways need replacing. Overall a good value for the price.

"Very dissapointed"
Joe G, 18 Avril 2017

I have stayed here before a few times, this was very disappointing, construction noise, room was not real clean, bathtub didn't drain, was asked to be in the other tower when checked in and clerk brushed it off with a lame excuse. I always like coming here but don't think I'll stay here again when I can stay in other beautiful Casinos nearby for free. This trip was very disappointing.

"Ran away to visit friends!!"
Tammie S, 13 Avril 2017

This time we got the 4th floor on the North Tower, above the casino. Our view was some snowy mountain in the distance, roof of casino with exhaust fans that are aways running, the front entrance and parking lot. Room was clean and comfortable. Not as dark as I would have liked. Gap between door and wall let alot of light in. The curtains didn't close all the way.. a little space.. no exhaust fan or window in bathroom. Room has coffee, water, shampoo, conditioner, lotion, body soap, cleansing soap, pen, pad. I would stay there again but I liked the south side better.. It has the indoor pool and exercise room.

"Family Friendly Well Run Casino Hotel"
W1136GDJLee, 11 Avril 2017

Our family of 4 stayed at Boomtown for one night this weekend. We planned to go skiing the next day and wanted a place with an indoor pool for the kids. Our kids had a great time using the indoor pool and Mel's Diner served reasonably priced, satisfying dinner plates. There is a Fun Center for kids next to Mel's Diner too but we did not have time to check it out. The phone staff were friendly and helpful when I called to ask about the difference between the North and South Towers (older wing with remodeled rooms) and to request a room within easy walking distance to the pool (we had a room 10 steps from the pool and noise was not a problem because of the sound proof doors). Our room was clean and comfortable we were happy. When I got home the next evening I could not find my laptop. Oh no! I must have forgotten to pack it up. I called the operator and was told I could file a lost and found report on line. She also directed me to security. I spoke with Kyle, the on duty security manager who was totally understanding. He said although no one turned in a laptop that day, the room may not have been cleaned yet and he could check and see if it is still in my room where I last remembered seeing it next to the TV. After 10 minutes, he called back and let me know he FOUND my laptop and a draft of a book my 10 year old wrote (I was going to edit his book on my laptop). Kyle is my hero. I was sooooo happy that he helped me out and found it. I filed a report on their website noting that I spoke to Kyle and am hoping my laptop can be shipped to me asap. I would definitely stay here again and will let friends know my positive interactions with the Boomtown staff.

502elsam, 11 Avril 2017

Enjoy the stay everything was there the food , the excersise , the relaxing area , the rooms were very clean and the accessories , were all there too. I really enjoyed the time there , I highly recomend it.

"Best Dealers & value!!"
874guadalupel, 10 Avril 2017

The Hotel and Casino is very clean and all the staff is fun and helpful! I always stay at Boomtown! Playing is worth it because you win very often! The dealers are very patient if you have questions about any games! **remener to tip your dealers people! ** :)

lindays2017, 10 Avril 2017

No one working there wanted to be there so guests were last priority. Rooms were not stocked each day with all the amenities. When trying to find a manager no one knew how to reach him, her, or how to get in touch with them. Most every staff person we came face to face with was frowning and as little help as could be, like we were bothering them.

"Very nice"
600rafael, 10 Avril 2017

Very confortable and the rooms are very well decorated, i was impress with the room. Very nice. The towells were very good quality. I can only complain about the strong smell of smoke in the casino if I compare with other casino.

garydP1255IH, 28 Novembre 2016

Hotel and staff were great! A lot of children running thru the casino but I suppose this had a lot to do with the holiday ( Thanksgiving) I like the layout of the hotel/casino. Things are very accessible.

Carrie W, 25 Novembre 2016

Seeing so many give this hotel a very good and excellent rating makes me wonder about our experience. Check in is at 4, yet when we got here at 7:30 we were told that there were no room ready, as in clean and that we would have to wait 45 minutes to get into a room. Really? We reserved and paid in advance a room with a balcony. We were finally given a room that was right by an elevator and no balcony, not even a view. Did they offer us compensation? No. They said they would put us in a smoking optional room. Seriously? Finally, just as we were about to leave, they offer us a 10 percent discount on the room and 25 dollar food voucher. The carpet is stained and so is the comforter. The buffet was not very well kept up and cleaned. Hometown buffet would have a better rating.

"Great place to get away"
christinarU1157AM, 20 Novembre 2016

I love staying at Boomtown Resort and Casino! The staff is friendly and the rooms are remodeled with new beds and amenities which is a bonus plus it is away from all the noise of the city which makes for a nice relaxing getaway!

"Great place to stay!"
596jamesng, 18 Novembre 2016

I was in the Reno area on business and, being a Best Western rewards member, checked the rates on the Best Western app. I was extremely happy to find the rates as low or lower than most of the hotels in the area. While the hotel was about 20 minutes west of downtown Reno, it was very accessible and easy to find. The hotel was very clean and comfortable and the staff was exceptional. I ate one meal, at Mel's and had a few drinks at one of the bars and was satisfied with both. I'm not a gambler, so I can't say much about the gaming, but it seemed like they had a wide variety of slots and table games. Overall I was very happy with my stay.

"Old fashion value"
Ron H, 17 Novembre 2016

The best word to describe it all is "average". Nothing amazing, not too expensive and fairly friendly staff. It's a good place to rest your head but I definitely wouldn't go here if I wanted to really relax or impress. Bathrooms could be cleaned and updated more, rooms and hallways have a mild unexplainable odor, but nothing too severe. There are a number of fun things to do in Boomtown so do some research, our kids had a blast (ages 5 and 8). If you get the room for free because you are a casino card holder, you are golden.

"A wonderful surprise!!"
Drivingdriving, 16 Novembre 2016

The rooms are so much nicer and cleaner now. Clearly updated~~including the hallway rugs!! Made for a great experience staying there a couple days. Room was nice, large and well appointed!! Boomtown~~you did a great job!!

"Great Location"
L9099HLkennethm, 07 Novembre 2016

1st time staying here really enjoyed it, even though it was only 1 night. Stayed down town at Harrahs 4 nights, this was actually better. We would stay here again in the future. The additions of Mel's diner was a super idea we enjoyed the meal we had there and would highly recommend it!

"On way to Hawaii close to Airport"
Lilia A, 29 Octobre 2016

Very close to airport, good buffet . I also have a points card from Best Western hotels, and have stayed in other locations such as Santa Barbara, California, USA. Beautiful layout, I used to stay here with our motor home, had good food, sorry this time missed the entertainment due to short time before taking our trip to Honolulu, Hawaii. Did some gambling with the machines, also liked that the atmosphere was not smokey. If you come from California or just live in Nevada, check out this place.

"Boomtown is new and improved under new management."
georgej528, 24 Octobre 2016

My recent stay at Boomtown was excellent, the service is great. The new management will go out of their way to make your stay wonderful. The rooms are remodeled what the refrigerator and microwave in each room.

"Nice big clean rooms"
Nicole A, 21 Octobre 2016

during the week for $25/night, only 10 minutes from Reno. Cabella's is right next door. Boomtown has this Thusday night Buffet for 3.99, includes prime rib, bit of italian w/pizza and pasta, fried chicken, and a great salad bar (includes ceasar w/good dressing, and dessert..staff is friendly and takes good care of you

"Sunday & Monday Difference"
Darla A, 19 Octobre 2016

The hotel is updated and country chic. We did not get help with Valet/Bell Service in the rain, after 10 minutes, calling and walking to front desk. With a lady before us and an elderly gentleman after us, we carried it all up ourselves (they would not let us use a cart). The restaurant choices are great, however, on Monday night there is only ONE choice (Mel's Diner) which would be perfectly fine if the grill wasn't closed for maintenance so choices extremely limited. BlackJack gambling was fun, but again, on Monday night we wanted to play, 2 tables only and they were full, so we decided to go to dinner and our choices were extremely limited. We did get to play after dinner. I heard they had a tournament Saturday night and the place was hopping. So it really does depend on the night of the week and time of year. We had a 2 bedroom suite, the decor was great, the bed mattresses need REPLACED. I did report this to the front desk. The couch was comfortable, all amenities were good, room was in desperate need of a "deep" cleaning (pizza sauce on ice bucket, very dirty under chair when we moved it to play a game) etc... I will definitely be back as overall it was very relaxing when needed, we made it fun considering it was off-season.The pool was closed as well for maintenance. At one point hubby wanted to place a bet at Sports counter, but the man said he would "be right back." We waited 8-10 minutes and went back later. Most employees were very helpful, including in the gift shop. Casino's are not usually so lackadaisical, but yet in this particular 2 days with rain , it was okay.

"Average boom in Boomtown"
cantoosing, 15 Octobre 2016

This was our first stay at the Best Western in Boomtown. Check-in was a breeze and the front desk was most cordial and helpful. Our room was on the 5th floor in the North Tower. Our view overlooked the back parking lot and mtns. It wasn't overly exciting, but it wasn't a bad view. If you happen to stay in the North Tower, I would suggest a room on the 4th floor or higher otherwise you will have a view of a concrete wall or any and all units on the rooftop. As we did not stay in the South Tower, I cannot comment on the view from those rooms but I would imagine it would be of the mtns to the west of the hotel. The room itself was quite nice; spacious, clean and quite a few amenities (mini fridge, microwave, coffee pot, safe etc..). The bathroom was also quite spacious. The beds were quite comfortable. For the price you pay, you aren't going to find your 5 star rooms at this hotel but, for those of us who enjoy a nice budget friendly clean hotel room then this is as good of a place to stay at. As we stayed during a fairly quiet time of the week, I can't vouch for the noise level in the rooms (do you hear the upstairs or side neighbors etc..). Our room was about halfway down the hallway and we were able to hear the elevator chime when someone used it from our floor. So maybe a room at the end of the hallway might be a room to get. The Casino itself was nice but we were a little put off by the fact that a lot of the eating establishments were closed. The steakhouse and Mexican restaurants never opened. We ended up getting a pizza at the pizza deli place. Good pizza...lousy grab & go salads. Mel's diner was open but we didn't eat there. Check-out was a different story. We went to check out and they could not find our reservation. After some searching they said we were already checked out. Kind of scary since we were still able to use our room keys. I made sure that I got a copy of the receipt and I went over it with the desk person to make sure of all the charges. Once home, I noticed my charge card was billed for 2 different amounts so I had to dispute the 2nd charge. It was taken care of quickly.

"Do You Like Sleeping in a Used Ashtray?"
SilentMuse, 06 Octobre 2016

The overwhelming smell of stale cigarette smoke made our stay miserable. The ventilation system brings the smoke up from the casino patrons, into the rooms. There is nowhere to escape the smell. Not even with a fresh batch of Peet's coffee brewing, could compete with the stale smoke. All of our clothes smelled like cigarette smoke after we left. It's not like there's an abundance of players in the casino, even on a Friday night when we stayed. When we complained at the front desk, it was as if we offending the staff. We will not stay here again.

"Hotel was Great. Dont eat the buffet"
Lewis M, 03 Octobre 2016

Hotel was Excellent, but the lobster Buffet was way over priced and was awful. The goup i was with all felt the same, almost to the point of complaining to Management. The Restaurant may not be tied to Best Western but advertisements are in their elevators.

"Not very friendly"
1trip0, 26 Septembre 2016

Stopped on my way through Reno on Business. Needed reservations for October, my wife's birthday...asked to see the South Tower and a North Tower example of a room, since we will be meeting her Family at the Camp Village this would be the most convenient location for us to stay...Front desk was busy I waited for 30 min. before asking again if this could happen, it seemed apparent this wasn't going over well. My wife's special weekend and Lobster Buffet might not happen at Boomtown. after 45min of waiting I needed to get back on the road. What seemed like easy while in town, look it over opportunity just wasn't. Come on Best Western you have always been dependable and the go-to accommodation's... Sorry maybe next time you'll have time.

stevemS8750MP, 25 Septembre 2016

OK - staff was friendly and tried their best to cover for all the things that went wrong--no sheet on the bed, TV didnt work, ice bucket soiled, etc. Checkin and checkout were bad - inaccurate, late, delayed, multiple efforts needed to check in! But the staff was nice about it, and it seemed they cared about how bad things were going for us

"Safe Location Easy Access"
Anele B, 20 Septembre 2016

First time to Boomtown. Stayed because my companions are Cabella's fans, and the hotel advertised a 30,000 sq. ft. Arcade/Fun Center. The Fun Center didn't work out so well, but Cabella's was great. The indoor pool was closed, but the outdoor pool at the KOA campground was open - I was told it wasn't convenient, but it was fun! Rooms were clean, bed was comfortable, free wi-fi that didn't seem to limit the number of devices, I like that!

"Worst Customer Service"
sfprankster, 16 Septembre 2016

This hotel has the rudest, most unprofessional customer service I have experienced. They overcharge extra days and hang up the phone when confronted with this information. I would recommend to avoid staying at this hotel. CHECK YOUR CREDIT CARD STATEMENT afterwards, if you do choose to stay at this hotel. The food was awful(Fri-Sun lobster buffet). Everything was overcooked and came with what seemed to be all frozen entrees, nothing fresh.

"Ran away for a night"
Tammie S, 14 Septembre 2016

The room was small but nice. The room was quite and not much outside light came in.. was darker then most motel rooms .. which we need to sleep. The bed was very comfortable.. a seta presidential. I looked since we need a new bed and it was that comfortable. We had the best nights sleep. The only window went to the indoor swimming pool.. which unfortunately was closed while we were there.. bummer.. I so wanted to go swimming. The room had coffe, frig, hair dryer, micawave, and sosp, shampoo, conditioner, and body lotion.. we will defentally go back.

"A great room at a good price"
Walrus W, 14 Septembre 2016

A good place to stay for a good price. A room with a king sized bed cost about $60.00 per night. Which I would consider a very reasonable rate. The room was very clean and everything was is very good working order. Also, the staff was very friendly and helpful. The location, right off of highway 80 is great. Many popular destination are an easy drive from here And of course my favorite thing about this location is the all you can eat lobster buffet. It is the only one that I know of. Love it..

"Avoid (especially weekends) Unless You Gamble"
SWTravels, 13 Septembre 2016

When we arrived, check-in was slow and interrupted by a guest who had another guest walk into her room as they apparently double-booked it.Parking lot near hotel entrance was full so we had to use another lot further away. Room was very far from the elevator. They desperately need another elevator. Room was okay although we were surrounded by smokers on a non-smoking floor. We wanted to use the pool and it was closed for repairs. We got different answers on whether the gym was open.There is very ;little to recommend this hotel if you don't gamble. Rates seem to double or triple on weekends so it would be a good value Monday-Thursday. Also, wifi was actually quite fast.

Marina P, 09 Septembre 2016

Stayed at Boomtown Hotel Casino for years and Best Western taking over the Hotel is great. The bathroom amenities were quite improved and the beds were quite comfortable. Everyone enjoyed themselves and we'll be back soon.

"Just OK"
DAN_LUKE, 08 Septembre 2016

I stayed at the Boomtown hotel with my mother, disabled aunt and uncle for 1 night. We got in very late and it was a spur of the moment thing as we had issues at the camp ground next door, which we were planning to stay at. The room was $200 a night and I felt extremely over priced for the facility. The rooms were OK, but nothing about this place is very friendly to people who are disabled, can not walk far, etc. My aunt needed a wheel chair to get to her room and one could not be provided for her when we checked in. She had a very tough time getting to her room in the south tower...or maybe it was the north tower. I don't know. We were far apart, as we got in late and apparently got the last two rooms. The air in the casino gave me an instant migraine with all the stale cigarette smoke. That's the most disgusting smell ever. Even going to get a Peet's coffee induced a migraine as it was right there amongst the stench of the casino. It would be nice if this place was separate and those of us who don't wish to get lung cancer, could get a coffee in peace. The desk lady (a younger, native-american lady) was friendly (who checked us in) but the one who checked us out (and older white lady) was so rude. You could tell she wanted to be anywhere else in the world! Wish I had their names, but I probably wouldn't call them out on here anyway. We needed a cart to bring all our luggage up and they are not available in the lobby. You have to wait in the lobby and the front desk will have a bell man come and get you. Which just means you are obligated to shell out more money for a tip, for something you may be happy to do for yourself. I hate when hotels do this! I will probably never be in the Reno area ever again, but if I am, I will more than likely not endeavor to stay at this property.

"Bad room experience"
Wendy C, 08 Septembre 2016

After checking in at nearly midnight to a over talkative clerk to have him put us in a room 2 miles away from the parking lot only to get a room to have our keys not work because it was ALREADY OCCUPIED! After getting another room in south tower 40 we get in to a broken refrigerator and some one else In & Out soda container on the dresser....NOT COOL!

doloresl759, 08 Septembre 2016

This isn't the first time,really enjoyed all the new features, games didn't get to try the new steakhouse closed on mon-tues maybe next time. Excited to see my photo up on the wall next time im up there which im sure will be in the next couple of months. Thanks BOOMTOWN 5 STARS

Monica G, 06 Septembre 2016

The staff at the front counter were not welcoming - no smiles, nothing. The lady that helped us was borderline rude. The room was in poor shape, we booked a suite, and for the price I expected more. Housekeeping was poor - we had several housekeeping issues. Best Western has just taken over, so hopefully we will see improvements. The lobby is remodeled and looked good.

"Great stay!"
ShaunK1969, 05 Septembre 2016

Although small this casino is packed with a great stay. Multiple places to eat, and good variety of games to play. Great kids arcade too. Only drawn back was there weren't enough table games. No let it ride game (which I prefer to play). Only one 3 card poker table (that was too packed to play).

"The Price is Right, Housekeeping is far from adequate....."
Don4491, 02 Septembre 2016

I must state that our room was complimentary, so the Price was Right. The Bathroom in our Room was Not cleaned before or during our two day stay except on the evening of the second day when we called House Keeping to come and at least clean the toilet that had been filthy since our arrival. The Sink and Tub were Never Cleaned during our stay. We had to request Bath towels the second day as well. The Room Cleaner had no problem finding the $5 Tip on the Bed Pillow, but still ignored the Toilet, with the seat open to highlight the problem. We have stayed in these North Tower Rooms for years and Never experienced any thing like this. We hope that things aren't changing under the Best Western Brand. We enjoyed a Nice Dinner in "The Steak House", both the Food and Service were Very Acceptable. The prices are a little high for the atmosphere but overall a Good experience.

"Great value, great staff"
Jeff C, 29 Août 2016

This hotel presents a great value for this area. Rooms are generally spacious and functional. Refrigerators and shower heads leave a bit to be desired, but staff service is excellent. On site dining options are very helpful, especially for extended stays.

"Oasis in the desert "
Marilyn M, 26 Août 2016

We thought we were staying in downtown Reno but this turned out to be an exceedingly sweet deal. It was inexpensive for the amenities and accommodations. The rooms are well appointed, quiet, and very comfortable. The staff throughout were very friendly and helpful. The best deal was the $3.99 BBQ buffet that had much more than BBQ!! Great food and plenty of it. Don't miss an opportunity to take advantage of this oasis!!!!

"Love their suites.... So big ii almost got lost."
jennifero347, 24 Août 2016

I have stayed at boomtown many times they have reasonable rates if you have a players club card. The rooms are nice. Better than circus circus rooms. We just stayed there for my wedding anniversary so I upgraded to a suite. The room was huge with a bar and a outside area, a jacuzzi tub and a separate bedroom.The cocktail servers on the gaming floor are very good. I didn't wait to long for a drink. Boomtown has a great kids area with great prices. Boomtown is great if you use your players card lots of bonuses.

"Best Western Plus Boomtown Casino Hotel"
William V, 20 Août 2016

Great hotel with good amenities including mini microwave and refrigerator. Clean room with free internet service. We appreciated the referral to the pool and the spa at the adjacent KOA Campground, great pool and spa! Mel's Dinner has awesome food and it's open 24 hours!

"Blues Festival and KOA"
Bob M, 10 Août 2016

Attended the 1st annual Blues Festival held at Boomtown. The lineup and sound was pretty good but the layout could have been better. Took the RV and stayed at the adjacent KOA. The casino provided a shuttle and they were pretty quick. Although the reviews were average, we had to try the all you can eat lobster buffet. Will not eat there again as the quality was average to poor. We should have eaten at the steakhouse because with the 20% steakhouse discount, the price would have been about the same or less.

"These rooms are remodeled!"
Cellipooh, 03 Août 2016

I had to change rooms 3 times which took 4 hours. Rooms were adequate for the price, but sorely out of date. Rooms were not too clean, bathtub faucet could hardly be turned and cracked tiles abounded. The lighting was minimal. The 2nd room had a horrible odor which was unacceptable. Their special Thursday B-B-Q buffet was fine for the price, but nothing spectacular. It took them over 5 mins. to find my room registration, so I could do a room charge. It also took 45 mins. in line before getting a seat. Definitely not worth the wait time! Mels dinner was just ok and they did not have the ability to do a room charge, which was frustrating. I checked out by phone from my room, and it took 3 phone calls and 4 days to get my emailed bill, which ended up being higher than the original reservation confirmation total that was emailed promptly when I booked the room. I stayed 4 nights with very little sleep, since rooms/hallways were very noisy plus freeway traffic noise. Do not stay at this hotel if you are a light sleeper!

"No way"
Spanaird3333, 01 Août 2016

Stayed Friday and Saturday...arriving Friday evening the room air conditioner was broken and the girl at the desk said there was no other rooms available which was bull because people were calling from out of town and the girl was booking rooms.she told us to check with the manager Saturday morning to see if we could get another room.We had a horrible night,it was hot in that room.The next morning the.manager said sure we can move yall,bunch of bull.The buffet is so seriously over priced there wasn't enough food on the bar to be charging that kind of money..sad......the casino where a.hand full of people won from a 100 to 180 but as I said a hand full..the.rest nothing....these casino want people to come but they do not want to take care of you,I wouldn't recommend this casino hotel to anyone.To close to being a rip off for.me for the value of your money..Sorry I've stayed at many casinos for.concerts and for fun but this one is crossed off my.list......

"Good quick stay"
BoiseID999, 31 Juillet 2016

After you get through the smokey casino and to your room- worth every penny. Very clean room, this is now a Best Western run place. Seems like rooms have been redone. Its outside of downtown but will for sure stay here again.

"Nice casino"
advcards, 30 Juillet 2016

Had lots of games to pick from and was comfortable not overcrowded or smokey. Parking is fairly easy and you can get close to the door. They offer both a restaurant and a hotel for longer stays. Overall felt the drink service was quick and about the fight frequency. Will go back

ciriacop78, 27 Juillet 2016

The room I had was amazing and it was like staying in a 5 Star hotel, bed was truly soft fell right to sleep. AC working in hot weather outside. Flat screen TV, beautiful shower with sliding glass doors and amazing shower head like a spa. Did not want to check out felt like paradise.

"Only the band was the highlight"
Sazy_Girl, 27 Juillet 2016

Had a supposedly newly remodeled room. The door jam didn't close all the way so people could look in from the hallway and there was a hole in the bathroom ceiling. Mel's was closed for cleaning so no food at night accept limited menu of the only hot choice was chili and it was cold and gross we had to get a refund. 8hrs of gambling I had to get up and find a cocktail waitress. But the highlight of the night was the band. They recognized me from my hometown and they were awesome and friendly! I was put on thier Facebook. Great people. I trued to reach Mike several times from the mod ofc about a return trip to this day after several messages no return call. I don't feel they care about thier players or guests really. But because the band was so awesome I rated it higher than I should of.

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