SureStay Hotel By Best Western Fernley, Fernley

This hotel is older but OK and I would stay again if the price was right. Convenient location right off the freeway, but no freeway noise. Plus it is not Las Vegas! So no hassles with Vegas traffic and commotion. Seems oriented toward travelers and a temporary work crews - nothing special about it (3 stars = average) but no complaints either.

Lisa ketner, General Manager at SureStay Hotel By Best Western Fernley, responded to this review
Dear Steve: Thank your for the comments. We hope to see you soon.

If you are looking for good clean basic accommodations with a real breakfast, this is a winner. I would stay here again if in the area. the staff were friendly and helpful. we ate in the dining area but was nice to know you could take you food back to the room.

Lisa ketner, General Manager at SureStay Hotel By Best Western Fernley, responded to this review
Thank you for your review. We are glad you enjoyed your stay and we hope to see you again in the future!

Stayed here before and rooms always clean. Breakfast was good . The only pet peeve is attention should be made regarding small details. ie. refrigerator was defective and housekeepers should have notified front desk of repair need.

Lisa ketner, General Manager at SureStay Hotel By Best Western Fernley, responded to this review
Thank you for your review. I apologize if the fridge was defective

clean room it was in a good location right off the highway and across the street was Walmart very friendly employer very clean property Dog friendly The was hot a fresh breakfast it was very good ( good variety

Lisa ketner, General Manager at SureStay Hotel By Best Western Fernley, responded to this review
Dear Nunley3: Thank you for your comments. We appreciate your business. We look forward to seeing you again.

Stayed for several days. Would not clean rooms or provide clean towels. Staff wouldn't help with our problems. Claimed it was due to Covid but all restrictions in Nevada have been released. Stayed at other Best Westerns in Nevada didn't have this problem. Also had problems with internet

Lisa ketner, General Manager at SureStay Hotel By Best Western Fernley, responded to this review
Dear Nevmachine: Thank you for your comments. All you had to due was ask for housekeeping at the front desk to get it done the night before. We would have gladly done the room for you.

Food was marginal at best. But the COVID restrictions were ridiculous. The tables had been cleared from the room, I could not touch serving utensils but I could touch the juice machine and other places to get my food and drinks. I was given a Styrofoam container with my hot food and basically told that my room was where I would eat. I had not had this experience at other Best Westerns.

Lisa ketner, General Manager at SureStay Hotel By Best Western Fernley, responded to this review
Dear Mark: Per our phone call I did explain to you we were following our county mandates. Again, we are back to normal. I appreciate your input but like we discussed we followed the rules that were put upon us.

Poor team attitude, false fire alarms that "happen all the time" according to Manager. A table and chairs that would be rejected if donated to Good Will. A shower valve that required a room visit by the surly manager to produce water.

Lisa ketner, General Manager at SureStay Hotel by Best Western Fernley, responded to this review
Dear Ed: Let me apologize that you didn't get a free room because the fire alarm went off. As I explained to you numerous times that it is for your safety. Yes I did come down and show you how to operate the shower. I did pull the handle out but I did not yank on it. Ask a matter of fact I did it twice to show you exactly how it worked and you told me you were doing it wrong. So I am sorry youdid not work it correctly. I know you were not happy because you wanted a free room but again it is for your protection. Thank you for your response and have a great day!

What a wonderful place to stay. So relaxing and quiet. The staff was amazing as well as the location. The beds were to dye for. Good job Fernley you really hit it out of the park on this gem. I will definitely stay there every time I'm in town

Lisa ketner, General Manager at SureStay Hotel by Best Western Fernley, responded to this review
Dear M8904AWanegelah: Thank you for your comments. We are glad to hear you enjoyed your stay. We look forward to seeing you on your next trip through Fernley. Thanks again!

The staff was helpful and very friendly. Our rooms were clean, comfortable and very quiet. The room amenities were all in working order, except one light near the bed, which was dimmer than a nightlight. At time of our visit, their indoor pool was just being built and inoperable. Breakfast a “grab and go” bag breakfast. For low-key room, and reasonable rates I recommend Sure Stay Best Western

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

Staff was rude, dirty room, sticky floor, checked in with fridge open and towels all over the floor with water all over as well. I was told while at the ice machine I couldnt top my ice chest of with ice.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Brodey3812: That you for your business. I would like to apologize that the staff was rude. We normally get wonderful compliments on them. Unfortunately they were defrosting the refrigerator and the staff wasn't aware of it. There are signs by the ice machine stating not to fill coolers. Sorry you were upset about that.

The room looked clean… at first. The toilet had cleaner chilling in it. I'm not sure if it was cleaned at all, but that was an easy fix and I just hopped the seat was cleaned at minimum. Pubic hairs were in the bathtub. I had to rinse those down. Then, I was almost asleep and my foot touched something slimy and wet in the bed. Gross!! Luckily there were two beds, so I switched to the other (after inspection). Front desk was super friendly at check in, mediocre at check out.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Linz2424: Thank you for your comments. I would like to apologize about the hair in your bath tub. I will definately talk to the housekeepers and the supervisors in that department. In general the entire bathroom. I am not sure what your foot touched in the bed unless the sheet was not entirely dry. The sheets are stripped by the head housekeeper and then the beds are made by the housekeeping staff. I wish you would have said some thing at check out. I could have looked at the sheets myself. Again, I apologize and I can assure you that I will take care of the situation.

Great, super friendly staff that went out of their way to accommodate us. The room was very clean and nicel upgraded. Dog friendly in room, lobby and grounds. Close to sit down restaurants, etc. Cannot say enough about this place!

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Thank you for the review! We are glad you enjoyed your stay and we hope to see you again!

It was fine. Nothing to write home about, but clean enough and everything worked. Wood plank flooring made it feel cleaner than most Old Style Motels. Breakfast offering was just a standard bagged continental, not hot food. Bed wasn't great but did the job. Better pillows and towels would be nice, especially for the price of the room.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Thank you for your review. We are hoping to be able to open up our hot breakfast in the near future and we hope to see you again in the future

We recently spent one night at this Best Western and really didn't enjoy our stay like we usually do at a Best Western. We had a pet friendly room with two queen beds. The room was large with wood floors and pretty clean. However, the outlet in the bathroom did not work which meant the coffee pot or hair dryer did not work either. We did report it but the person didn't really seem to care that much about it. I believe they gave you a to-go breakfast but there was no coffee in the lobby at all due to Covid. I think the best asset to this motel was the person who checked us in. She was very nice, but if I were in the area again, I would probably chose a different hotel.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear 388lovetravelin: Thank you for choosing SureStay. There is a reset button on the outlet. All you needed to do was press the little red button. I apologize that the desk clerk or whom ever you reported it to did not let you know this. Again, I apologize and I hope you will give us another chance to show you that we care.

I and others was accosted by an employee as we showed up in the parking lot. At first I and others didn't know what was going on. Apparently she wanted a pop up tent moved, but didn't take 2 seconds to find out who was in charge of it before she started yelling at people. Once, we kind of figured out what was going on, we offered to help move it and she just wouldn't shut up about it and kept yelling. Not he way I was to be greeted upon arrival to a motel.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear delusionalone: The first time the employee came out she asked the director to move the tent. The hotel was not told by any one that they wanted to set up a tent in our parking spaces. The hotel was full and we need the spaces for other guests. She was then yelled at by several members of your group. The tent was not moved! The second time she went out was over an hour later and she was again yelled at by your group. Your group should have asked where to set up a tent in the first place and this wouldn't have happened.

Rooms very marginal. Staff was rude . Had to wait over an hour for check in. WiFi was spotty at best. No breakfast or even coffee because of COVID they said but all the local restaurants and bars were full open and no mandates in place.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
I apologize if you thought the staff was rude. Your group did not ask if it was ok to set your tent up in the parking lot and she was just trying to get you to relocate it to where it was out of the way. As for you having to wait an hour to check in you showed up at noon when our check in time isn't until 3. We provide a grab an go breakfast from 6-9 and we also had coffee in our rooms

Bed mattresses were extremely uncomfortable. Had to be 20 years old. Zero amenities. The Pool was closed. No fitness center. About the only good thing I can say is the front desk staff was very friendly.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Irishbarbie2: Thank you for your comments. I'm sorry you did not like our mattresses. They are only a couple of years old and we get alot of compliments on them. The pool is closed due to covid. We have never had a fitness center here. I am glad to hear that you enjoyed the staff.

We booked this due to it being pet friendly. We arrived exhausted, after driving 11 hours on day 3 of our move. The first surprise was the room description (Travelocity) being incorrect. We booked a 2 queen plus sofa bed room, which apparently is fictional. We got 2 queens, not enough for our family. The hotel has rollaways but would not let us have one due to fire code. I asked for a 2nd room, nope all booked. We ended up going shopping and buying an air mattress. Our second surprise was our neighbors smoking pot outside our room. Fortunately, they stopped that after 45 minutes and then fired up dirt bikes. As I pumped up the mattress I noticed filth on the AC vent, I scrubbed it with a wet towel. The bathroom had hair from previous guests on the floor, I scrubbed them with a wet towel too. At this point I scrubbed high use areas of the floor too, leaving filthy towels behind.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

For an older property this is very nice-place and some of the most friendly staff I have encountered. Conveniently located. The pool was closed due to Covid which is understandable. One of the best grab and go breakfast we've had during our travels.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Debbie, Thank you for choosing the SureStay Hotel. We appreciate your business. Thanks for the kind words and we look forward to seeing you again soon. Safe travels!

The first room I was given the bathroom toilet was filthy. I was given another room. It was honestly not much better. I went down to the Dollar Store to get cleaning supplies to deal with the toilet, sink, and shower. I spent an hour scrubbing the shower and threw the rags in the trash on check out. I didn't even want them back in my cleaning caddy. There is no pool. It is empty. I do not recommend staying here. I am beyond disappointed in my stay. I had planned to swim and watch fireworks. No such luck.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear ileneman, I apologize about the cleanliness and I will talk to the housekeeping staff about that. Unfortunately due to covid none of the pools in the fernley area have opened back up.

Next time we are in the area we will stay in Reno/Sparks. Finding the hotel was tricky, so we asked at a branch of our bank for directions. It was off the highway, therefore quiet; but that's as far as it goes. This place was very basic, rather grim, no breakfast and few amenities. Few, if any, desirable restaurants in this town. Would definitely not recommend staying here.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Culturevulture94: Thank you for your business. I'm sorry you felt the hotel was tricky to get to. We do not have the full breakfast any longer but we do have the grab n go which consists of water, orange juice, nutri grain bar, yogurt, fruit, and either a bagel, danish or muffin.

We ended up staying in town unexpectedly with some car trouble. The room was clean and very comfortable, and the front desk service was great. We had a good dinner at the nearby Ranch House restaurant.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear daphm, Thank you for choosing to stay with us! We are glad you enjoyed your stay and we hope to see you again in the future!

Very clean rooms - competitive prices - very accommodating - booked while on the road and they very helpful and patient - many food options near by - have stayed there for many years and would recommend this facility...

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Cheryl: Thank you for choosing the SureStay Hotel. We appreciate your business. Thanks for the kind words and we look forward to seeing you again soon. Safe travels!

Headed to Spokane WA with a International Bucket truck. Broke down in Fernley NV for 3 days waiting for repairs. Was lucky to stay at the very clean, well maintained Best Western Sure Stay Hotel. My room was very inviting well stocked and the customer service was outstanding. 775-302-0148. bwfernley@msn.com If you're driving through this little town and need a pleasant overnight stay, with local restaurants and casinos nearby, stay here. I would highly recommend it to travelers. Kathy Kendall Spokane WA

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Kathy, Thank you for your review and staying with us! We hope you made it back to Washington safely and we look forward to seeing you again!

She was so professional and sweet. It was refreshing to get such great customer service. Thank you so much. Place is in a great location for what we needed. And is very clean and comfortable. Will be making this my pit stop everytime.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Brenda: Thank you for choosing the SureStay Hotel. We appreciate your business. We hope to see you again soon.

I love staying at the Sure Stay by Best Western in Fernley. IT's quiet the staff is always pleasant and excellent to work with and it is 30 miles from Sparks Reno area so it's close enough to go work or play and then return for a good night rest.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Seedman57: Thank you for choosing the SureStay Hotel in Fernley. We appreciate your business. Thank you for your kind comments. We hope to see you again soon and safe travels!

We checked in very late and was still greeted by a friendly face. The room was very clean and the mattress was comfortable. Even the shower head had good water pressure. I read some other reviews, so I was worried about a clean room and friendly staff, but none were a concern.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Anperk2005: Thank you for choosing the SureStay Hotel. We appreciate your business. We are glad you enjoyed your stay. We hope to see you again the next time you pass through the Fernley area. Thanks again and have safe travels.

Good lord did I sleep well. Very quiet and clean room. The beds were so fantastically comfortable. The room had beautiful hard wood floors. All the staff were welcoming and helpful. Got a great grab and go breakfast that morning as well. Keep up the good work best western

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Ang3420: Thank you for your comments. We appreciate your business and we hope to see you again soon! We are glad you enjoyed your stay!

Only a few options here and non are 5 star. Front desk staff is great. Room was clean but basic. The faucet in the sink came off the morning I was leaving. Used shampoo and conditioner bottles left in the shower. Guests upstairs on hallway outside smoking pot. Yes there is a Walmart across the street and food places nearby. In an emergency , stay here but if going West just go to Reno.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear BoiseID999: Thank you for your comments . I am glad to hear the staff was great and the room was clean. I'm sorry to hear about the faucet. Unfortunately, pot is legal in the state of Nevada but they are suppose to be 20 feet from the building with smoking any thing. If you would have let the front desk know they would have taken care of it. Hope your travels are safe!

Rooms had solid laminate flooring, not carpet. Feels much cleaner this way. Interacted with front desk for check-in and check-out and they were pleasant both times. They offer a grab and go sack breakfast in the morning. It was just right for having a little snack in the morning before hitting the road. Great location. Walmart, restaurants, gas and highway access all nearby.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear FunFam72: Thank you for your comments. We are glad you enjoyed your stay! We are glad to hear you enjoyed the laminate flooring. We hope that the next time you pass through the Fernley area that we get to see you again! Safe travels to you and your family!

We were pleasantly surprised with the Sure Stay Hotel. The rooms were clean and the staff was very professional. They were able to accommodate our pet. This is to make the 200 character minimum . . . . .

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear dj208eagle, Thank you for choosing the Sure Stay by Best Western Fernley. We are glad you enjoyed your stay. We hope to see you again the next time you pass through the Fernley area.

Discovered this gem when I was dog tired. Really easy to get to. Front desk staff were super friendly. The housekeeping supervisor was very attentive to my request in the morning. Room was very clean and super comfortable. Nice job sure stay

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Ang3420: We appreciate your business! We are glad you enjoyed your stay! We hope to see you the next time you pass through the Fernley! Safe travels!

We were pleased that we had a ground level room with a door to the outside, so we did not have to interact with other guests. The rooms had hard surface floors, which were very clean. It was quiet and the beds were comfortable. The breakfast was packaged in a paper bag. We picked it up and ate it in our room. Overall a good nights stay.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Elaine: That you for choosing our property. We are glad that you enjoyed your stay. We hope to see you again the next time you pass through the Fernley area. Safe travels!

This motel is conveniently located near the interstate and offers walking distance to Walmart and a Subway across the street. The 2 story building has exterior doors, free parking, and a friendly, helpful front office staff. During my 2 night Covid era stay, the laundry was closed and breakfast was limited to a carry out bag issued by the office. Still, I found the bag was a good gesture under the circumstances, providing a large muffin, breakfast bar, apple sauce, apple juice, and water. I found my room to be large, modern, clean, bug free, and adequately furnished with a comfortable bed, table/chair, fridge, iron, board, hair dryer, and other convenience items. The amenities and toiletries were all evident, the AC and wifi working well, and TV/cable up to par. The biggest flaw I saw with this place is the motor motel styling which negates privacy by allowing guests to look into the room from the outside corridor. Otherwise, the lack of normal amenities due to Covid should be eventually reinstated. For a marginal town, Fernley has expensive lodging and this place reflects that priciness. For my visit though, I found this motel offering the best value for decent accommodations. I'd return again and recommend it to others if it remains cheaper priced than the other competitors and maintains its quality level.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Dear Freeman-315: We appreciate your business. Thank you for your comments! We are glad you enjoyed your stay. We hope to see you again the next time you pass through the Fernley area. Safe travels to you and your family!

This is a great motel if you have a pet. There is no carpet but bare floors which is really nice. The beds were comfortable and the rooms are clean and roomy. We have stayed in the motel a couple of different times and am happy with them.

Lisa ketner, General Manager at Best Western Fernley Inn, responded to this review
Thank you for your comments. We are glad you enjoyed your stay with us. We hope that we see you the next time you pass through the Fernley area. Safe travels!

We were pleasently SURPRISED how nice the hotel and staff were . We had always thought the SureStay were in the catagory of the 6's and 8's Hotels, but to are surprise this Hotel is like going to a normal Best Western Hotel witch are always a notch above other Hotels . The reward is the price per night, it dose not cost you a arm and a leg to sleep for 8 hours when you are in a hurry to get from one place to another place

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Aelive: Thank you for choosing the Sure Stay by Best Western Fernley. We appreciate your business. We are glad you enjoyed your stay. We are also pleased to hear you enjoyed all aspects rate and property. We hope to see you again the next time you pass through the Fernley area.

non smoking room smelled to the point where we almost went to ER. Smokers were not required to move 20' away. Fire alarm in middle of the night so got 4 hours of sleep. Staff rude and the tub was slimy. The grab and go breakfasts gone by 7:30

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Go46437218059: As I stated to you upon check out all you had to do was call the front desk and let them know that some was smoking outside of their room. The guests that were smoking were upstairs from you when you checked in and you could have let us know. Why would you stay in a room that smelled like smoke. Upon checking the room after your departure there was no smell of smoke. The grab and go breakfast was not out. We have those made up every day and we have never ran out of them. You were at the desk at 8:16 and there were still bags. Upon checking out you did not complain about the tub being dirty. The person that cleaned your room is one of our best housekeepers. I did apologize about the alarm and I also let you know why it went off. You also told us that you paid by price line and we can not adjust price line rates because they are prepaid. Again, we apologize but fire alarms are for all guests safety.

This is a great property good value and close to shopping and restaurants. Staff is auesome. I have been staying here four nights a week for the past three years for work, rooms are always clean and comfortable.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Randall: Thanks for your loyalty. We appreciate your business. We love seeing your smiley face every Monday. You are a member of our Fernley family now. Tell Mary thank you for all the great items that she makes for us. We really appreciate them. Thanks again!

The location is convenient to restaurants and Walmart. Staff was friendly and helpful. Room was amazingly clean and set up for pets including a pet area with poopy bags. Room was remarkably quiet despite close proximity to the freeway and railroad tracks.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Discover: We are glad to hear you enjoyed your stay. We hope to see you again soon. Thanks again and happy travels.

clean and very organized loved the breakfast as well food tasted great nice and hot, had a lot of choices and Karen was helpful with knowing all info about allergies front desk was pleasant and very chipper in the morning . they checked me out easy peezy when checking in the front desk changed my room for my needs will come again

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Kaitlynn: Thank you for choosing the Sure Stay by Best Western Hotel Fernley. We appreciate your business. We are glad to hear that you enjoyed your stay. I'm glad to hear that Karen helped you with all the breakfast information. She is definitely an asset to us. Thank you again! We hope to see you again soon.

I stayed at the Sure Stay by Best Western in Fernley, and I was extremely satisfied with how kind and helpful the staff was, not to mention the cleanliness of the suite I stayed in. I will definitely be coming back for my next visit.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Brittaney2020: Thank you for staying with us at the Sure Stay by Best Western Hotel Fernley. We appreciate your business. We are glad you enjoyed your stay. Its nice to hear that the staff took care of you. Thank you again. Hope to see you soon!

Great room. Stayed in a pet room. Very cozy and clean. Staff was super friendly and very fast on checking us in. There was a pet bed in the room to. Hotel looks like they are updating a lot of stuff. The breakfast was outstanding

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Ang3420: Thank you for choosing the Sure Stay by Best Western Fernley. We appreciate your business. We are glad you and your pet enjoyed your stay. Yes, we have been renovating and we are glad you liked it. It's also nice to hear that you tried the breakfast and enjoyed it. Thanks again and we hope to see you soon!

This is a nice motel in Fernley, Nevada. It is in a good location. It is easy to walk to a nearby shopping center, a casino, restaurants, and a Walmart. There is a nice grocery store nearby. There is an indoor swimming pool in the summer.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear johnfE735SH: Thank you for choosing the Sure Stay by Best Western Fernley. We appreciate your business. We welcome your comments and hope to see you again soon! Thanks again!

Fantastic stay! Breakfast offerings were fresh and the options were many. They also placed a dog bed in my room for my pup, so sweet! Will definitely be staying again and recommending to all. Thank you!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear mOrganb214: Thank you for your patronage. We are glad you enjoyed your stay. It's nice to hear that you loved the breakfast. She tries very hard to take care of our guests. We hope to see you again soon! Thank you again!

Heater, you had to keep at 80 or it blew cold air. Temp outside 19. You either baked or froze. Shower couldn't turn on, called to ask for help. Front desk said it was childproof, that was nuts, you had to Gery Rig it to turn it on

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear gscapas56: Thank you for your patronage. To control the heat in the room you have to change it on the thermostat. If its set at 80 it will stay at that temperature until you lower it on the thermostat. The shower knob has to be pulled out not turn the handle. Sorry you had problems with the operation. Thank you again!

We got a room for visiting family and it was filthy. Our daughter had to call and get a broom because the floor was so dirty. Also the room had cobwebs everywhere. Would never recommend this hotel to anyone! The beds were so old they sagged in the middle.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Dokiesmom: Thank you for your patronage. I am sorry you did like your bed. All of our beds were just replaced last week. So all of the mattresses are brand new. I am sorry to hear about the condition of the room. Did you call the front desk and let them know? They could have moved you to a different room. Again, I apologize and this will be discussed with the housekeeping staff!

We recently stayed here visiting family and taking care of some family business. The place is decent, and well located for our needs. Staff was extremely friendly and helpful. The floor in the room wasn't carpeted, but some kind of hard linoleum. The floor could have used a bit more cleaning with the vacuum in the room and the bathroom. The bed was comfortable enough but the fitted sheet didn't stay on which is a pet peeve of mine, but the bed was comfortable. Could have used another blanket. They have a breakfast which includes some hot items. Be aware if you go a few minutes before the end of the breakfast time that when breakfast is over, the room fills with lodge staff dining on the leftovers regardless of any guests still in the room eating.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Lori H: Thank you for choosing the Sure Stay by Best Western Fernley. We appreciate your business. We are glad you enjoyed your stay. If you wanted an extra blanket you could have let the desk know and they would have got one for you. Again, thank you and we hope to see you again soon!

Great place to stay outside of Reno. The room was clean, quiet and nicely appointed. Check-in was a breeze and the desk person was very helpful on answering questions about local places to eat. Check out was very quick and easy. We enjoyed our stay and would definitely consider staying again should we travel on this direction.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear 574melaniem: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your kind comments. We are glad you enjoyed your stay. We hope to see you again soon. Thanks again! Sincerely, Lisa Ketner General Manager

The TV set in our room would not pick up a signal, so we received a $20 credit at checkout. they charged us $109 a night even though the websites advertise $89 a night. The only way to receive that price is to book online.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Irene J: Thank you for your comments. The prices of the motel range from $89 up to $129 depending on what type of room you booked. I'm sorry your tv was not working. I'm not sure what room you were in but it's strange that only one room was not picking up signal. Again, thank you for your comments and we hope to see you again!

The staff was very friendly and helpful- no complaints there! The room was clean, but one of the dresser drawers was broken. The bed was horrible- very firm and there was a deep valley in the middle, so we both kept rolling towards the middle.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear 203krism: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that the staff took care of you. Just so you know we are replacing mattresses. They have been ordered. We appreciate your comments and we hope to see you again soon!

I stay here on business almost every week and it is always a great stay even when it is super busy. The staff is great, they always treat me well. The location is convenient but the traffic can busy at times.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Mahonx5: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoy your stays. We look forward to seeing you every week. Thanks again!

Clean room, lovely wood floors, bed was small but very comfortable friendly front desk, very informative! The location was awesome. Easy parking and security cameras all over. Definitely staying there again

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Rosangeladoula: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you enjoyed your stay. We hope to see you again soon! Thanks again! Sincerely, Lisa Ketner General Manager

We are very impressed with the breakfast, every time. We feed hungry football players before their games and this breakfast does the trick. The room is adequate, free wi-fi and the pool is a hit when it is open.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Footballmomma11: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you enjoy the breakfast. We try to start off the day with a great breakfast for every one. So thank you for appreciating it. Thank you again for your business and we hope to see you again! Lisa Ketner General Manager

I rated the motel as average due to house keeping staff this year. The rooms on several days were not what they should have been. In years past ( about 10 or 11) this has NOT been the case and the house cleaning has been pretty good. The office staff has always been exceptional.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear B6508KFralphm: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I would be interested in knowing what the problems were with housekeeping. If I can get details I can fix the issues. I will talk to them about cleaning proberly. Thank you for the information on the office staff. We appreciate your business and we look forward to seeing you again. Thank you! Lisa Ketner General Manager

We stayed here for an event for the weekend. There really isn't anything in Fernley and the hotel wasn't that nice. So we checked out a day early. The cleaning crew can do a better job and they need to air out the rooms. Beds are a full size and just ok. Not a lot of choices around so I would stay there if I had to. Front desk manager was very nice though.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Thank you for your comments. Just so you know our beds are queen not doubles. I will talk to housekeeping about the cleaning. When the rooms get musty the housekeepers do leave the windows open. I am glad to hear the front desk person was personable. Thank you again for the business. We hope to see you again soon!

The hotel is a motel; 2 story with outdoor stairs. We checked into our room to find the floor needed to be swept,and the television remote didn't work.I asked for a broom, but a nice young woman came to sweep.It took two to somewhat fix the remote. I later discovered the tub/shower was dirty, and around the toilet bowl was also dirty. One bed looked like the linens might not have been changed.I refused to shower there, but my husband did only to find not enough hot water. Very disappointing for a Best Western

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Crosscountry6000: We woulld like to apologize first. There is no excuse for your room looking like that. Yes, our property is an exterior property. Sorry you do not like exterior properties. I am glad to hear that the front desk clerk came up and helped you with your room. Housekeeping will be talked to about the condition of the room. Again, I apologize for that. The rooms are checked by an inspector after they are cleaned and there is no excuse for this. Thank you for your comments.

We tried to cancel this room and go on down the road but the clerk said we would be charged full price anyways! The hotel was fully booked and our room was under the stair case right next to the ice machine so sleeping wasn't in the cards. Very thins walls and lots of traffic going up and down all night it was miserable but the worst part was the smell from whatever they clean with! I got up the next morning and my eyes and throat felt burned! If you stay at this location...check your room and don't get the one under the stairs!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Pam K: Thank you for selecting the Best Western. I apologize that you are upset because you could not cancel. Our cancellation policy is 24 hours prior. When we have a full house this is strictly enforced. Otherwise, we can not fill the hotel. So we apologize that we had to follow the rules. I'm sorry to hear that you thought the room was noisy. We do not get those complaints from the rooms beside the stairwells. Our housekeeping chemicals come from a very highly used company. We have never had any one complain about this. Again, I am sorry you were upset about not being able to cancel the reservation and the noise. Sincerely, Lisa Ketner General Manager

We had stayed a few days earlier at Best Western in Fallon and had been severely disappointed. So we were expecting the worst when we pulled in at Best Western in Fernley. There was a puddle of water in the driveway so that was a bit concerning. But walking into the lobby, we could already tell this was a much better hotel. For one thing, the lobby did not smell like cigarette smoke. The room was comfortable, the AC was not as loud as a jet engine every time it cycled on, and the best part is that the pool was functioning and the spa was warm. Now, having said that, the pool could use a bit of TLC. It's an enclosed pool, which was nice, but some of the sliding doors were broken and really, how hard would it be to sweep away cobwebs under the plastic lounge chairs? You can tell that the property itself is old but they have made an effort to spruce it up. For the price, we thought we got good value. Breakfast was also better - there was ham and scrambled eggs with peppers and onions, things someone on a grain-free diet could eat. My husband was a bit disappointed that there were no potatoes, though. Overall, though, we were monstrously relieved to have stayed at a better hotel this time around.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Dianamelin5: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Just so you know the puddle of water was from watering the lawn. We are glad to hear that you enjoyed your stay. On the day that we do ham. Its for breakfast burritoes. We have to do two different type of eggs because some people do not like peppers and onions and may have allergies. So we only have three containers, so two eggs and ham. We do not have space for another warmer. I just wanted to let you know why there were no potatoes. I will also talk to the maintenance man about the slidding doors and the lounge chairs in the pool. Thank you for your comments. We hope to see you again the next time you pass through the Fernley area.

I checked in at 9 pm and my bathroom was dirty. I give kuddos to the gal at the front desk for coming to my room shortly after I called the front desk to tell them it was dirty, to clean it. She had a good attitude in doing so! After voicing my concern to the weekend manager the next day, my room was re-cleaned --sorta. The floor still had hair behind the bathroom door and and the laminate floors were still dirty. Cleanliness is the #1 thing for me and in my opinion, this place could use some training on how to clean the rooms.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Cin207: I would like to apologize that your bathroom was not cleaned. I am glad to hear that the front desk person stepped up and came up and took care of the issue. I will definitely talk to housekeeping about the issues you encountered. The room should have been checked after it was cleaned. Thank you for letting us know. Thanks again!

Room was great and clean. Very comfortable and nice. I stayed in a king room and it was very spacious. The staff were very helpful in all aspects of my stay. Very clean pool and the laundry facilities were a plus

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Yohan917: Thank you for your rating! We are glad you enjoyed your stay. We hope to see you again the next time you pass through the Fernley area. Thanks again!

The primary goal in lodging should be to deliver a good night's sleep. I slept very well. Check in and out took a minute each way. The front desk clerks were congenial, fast and efficient. The complimentary breakfast enabled me to hit the road, sated until lunch. The town's location eastof Reno is ideal if headed eastbound in the morning. The I80 traffic out of Reno is congested until just west of Fernley. The town is also relatively quiet. The large swimming pool is covered; I did not use it. The hotel represents a nice value for the money.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear bfrohman: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay. We hope to see you again the next time you pass through the fernley area. Thanks again!

The front desk was great, easy check in, decent free breakfast for the price. The room was not very clean and the bathtub was kinda old and gross. We only stayed one night so it wasn't the biggest of deals.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Kkasteen: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that the front desk took care of you. We do apologize about the room condition. We are about to renovate and the bathrooms are one of the first things that need to be done. Thanks again and we hope to see you the next time you pass through the Fernley area.

We stayed at the Best Western in Fernley Nevada and will Definitely stay there again when we are in the area it is a very clean and the staff is very helpful very courteous and very friendly great place to stay

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Linda S: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay. We hope to see you again soon! Thanks again!

Wonderful hotel stop on our way to Vegas. Very friendly and knowledgeable staff, the rooms were nice and clean. We will definitely stay here again on our way back.. I'd give it 5 stars simply because of the staff.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Debbie M: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear you enjoyed your stay. I am glad the staff took care of your needs. We hope to see you again soon! Thanks again!

This is the second time I have stayed here, the first with my family who all enjoys the room as well as the pool. The AC is a bit confusing, but if you're paying attention at check-in, there is a breakdown of how to use it: USE YOUR KEY CARD!! Other than that, the front desk ladies, Shay and Sara (I think) were a huge help, very accommodating while the kids and fam were at the pool. My sister works here as well, and I always enjoy seeing her in the AM.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Amanda K: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We look forward to seeing you again. We are glad to hear you enjoyed your stay. Happy late Anniversary. Thanks again!

Quick stop over on our way to Northern California. Booked through Best Western web site. Upon arrival I asked for the AAA discount, was told they couldn't do that because I did not book directly with their hotel. I never heard of that. Staff was friendly with the exception of the maid.(maybe she was having a bad day) She was rude! Overall experience was good.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear H T: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. The reason you could not get the AAA discount is because you booked with an online travel agent and that rate is already discounted. I am sorry to hear that one of the housekeepers were rude. I wish I knew which one but I will discuss this at a housekeeping meeting. Thanks again!

if traveling with a pet you are limited to pet specific rooms that contain two queen beds. the pet friendly rooms have hardwood floors, which is a great touch because it makes it easier to clean up after guests and lets face it some pet owners do not wash their animals as often as they should. that being said, the hotel really needs to mop the floors after each guest.. mine was dirty. very dirty.. room decor could use updating as well. I did not use the free breakfast but can attest that it smelled really good while I was in the lobby for check out. I did not get the opportunity to use the indoor pool but noticed that a lot of guests were enjoying themselves in the pool area when I had arrived. I appreciate that the hotel allows pets in certain rooms, but they really need to clean the floors and think about updating the decor.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Frank E.: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I can assure the floors are mopped after every guest. Being in the high desert the dust is a severe problem. We are currently installing new door sweeps on all the doors to help prevent this issue. I do apologize but we are working and trying to fix the issue. Thank you again and we hope to see you again soon. Sincerely, Lisa Ketner General Manager

This is one of the worst hotels I have stayed in. We arrived after a 9-hour drive for a stay of 3 nights, walked in and the room smelt old and musty. Had to go to the restroom and only 1/4 roll of toilet paper (no refill), the box of Kleenex was empty and the toilet would not flush. Went to the front desk to complain and was handed a roll of paper, a box of Kleenex and a plunger - really? The toilet never worked during our stay and took a ton of water and lots of plunging to barely flush. Using the sink to wash our hands caused water to spray all over the sink and the counter, the shower hardly worked as most of the water drained out of the faucet and not the shower head. Why don't they don't conserve water in the desert? When we went to bed and tried to lock the door, the frame and molding had obviously been kicked in at some point as it was separated from the door frame. Talk about scary when you have to sleep with a weapon on the bed. We would have gone to another hotel but there were only 2 that were pet friendly, the other hotel got worse reviews. No microwave in the room because it was pet friendly - ridiculous. When we checked out, I asked the front desk what episode of Cops was filmed in the room so we could watch it on TV. They didn't get it.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Karie F: Thank you for choosing the Best Western Fernley Inn. I apologize that your room was in that condition. There should have been an extra roll of toilet paper on the shelf by the towels. The staff should have brought the supplies down to your room and plunged the toilet for you. I apologize about the service and the condition of the room. Upon looking in our records I found out that you stayed in room 125. The first thing I checked was the dead bolt and it does work. I also turned on the shower and it does work properly. The water pressure in the sink is extremely strong and if you turn in on full blast it will splatter on the counter. There was no microwave in the room and I do apologize. There is on in there now. You are also correct about the toilet. The handle has to be held down for it to flush completely. I will have maintenance fix that right away. If you would like to contact me directly I will be happy to discount your next stay. Thank you again for your comments. Sincerely, Lisa Ketner General Manager

Restaurant across street attached to casino had great food. Fernley Inn is right off interstate 80, so very convenient. Priced great and great value. The breakfast was excellent. Beds were comfortable and wifi worked great. Would stay here again. Good value for money.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Craig: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you enjoyed your stay here . We hope that we will get to see you again soon! Thanks again! Sincerely, Lisa Ketner General Manager

The staff was very helpful at check-in, I have an old military injury that was kicking up prior to checking in and they went out of their way to get me a room on the first floor. Normally this is not an issue but this Inn/hotel doesn't offer a elevator. I also used the laundry services on site and was very happy with their cleanliness and cost.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Journey5206635573: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am glad to hear that the staff helped you out. We are glad to hear you enjoyed your stay and we hope that we will see you soon. Thank you! Sincerely, Lisa Ketner General Manager

Booked here because of convenience to freeway. I will book Best Western in Reno as I've done before the next trip coming from Las Vegas. Property is dated and in need of remodel. First room we were given reeked of cigarette smoke although we were told all rooms were non-smoking?? Second room HVAC system was incredibly noisy, unusable if you wanted to sleep. Occupants upstairs sounded like they were moving furniture and foot racing until after 11:00 pm. Appeared to be a property frequented by contract workers from out of area using longer term for working in this area. Restaurants locally are spartan, but there's plenty of fast food... Bottom line, drive the extra 34 miles to Reno Best Western. Better value for your money.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Rohn R: We would like to thank you for choosing the Best Western Fernley Inn. I would like to apologize that the room smelled like smoke. All of our rooms are non-smoking but unfortunately people tend to do what they want in the rooms. We do charge them an additional $150 for smoking in the rooms. I'm sorry you felt the HVAC was loud. Did you contact the front desk about the noise. If we don't know about the noise we can not fix it. We are at the beginning of a renovation of the property. Thank you for your comments! Sincerely, Lisa Ketner General Manager

Reasonably priced and nice motel. The free breakfast is pretty good with a variety of choices. The staff were all very accommodating. The rooms were nice and roomy with a comfortable bed, refrigerator, and coffee maker. I like that there is no carpet but the only negative thing I could say is that the floor could be cleaner. Will stay here again in the future.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Freedom31407774400: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay. We are continually working on the wood flooring. The amount of dust we get here is crazy and we are in the process of installing new door sweeps to help with that. Thanks again!

Great place to stay. Not too far off the street and freeway (so no noise pollution) and close to everything. Easy to enter and exit the parking lot. Staff extremely nice. Would stay again if up that way.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Inspire33763018158: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay and hope to see you again soon! Thanks again!

I will never stay here again. The room was not clean, I found hairs in the tub and vanity sink as well as on the floor. Not to mention when I had to wiped the linoleum flooring it was filthy. Please have clean rooms and the decor will not matter!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Explore16054806416: I'm sorry to hear that your room was not clean. I'm not sure why you didn't contact the front desk and make them aware of your issues. They would have been happy to assist you or they could have moved you to another room. Again, we apologize that your stay was not satisfactory.

Check in was fast, sleep was great and breakfast too! We had stopped her on our way from CA to UT. There are lots of places to eat near by and a Walmart too. Would definitely stay again, it's right of the 80 and safe.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Venture66143951312: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you enjoyed your stay. We hope to see you again the next time you pass through the Fernley area. Thanks again!

This is an older establishment built in the motel fashion. The front desk staff was very cordial and made the check in and out process fast and enjoyable. The room decor is typical old motel worn out and the condition of the room was horrible. The maid staff does not know the meaning of clean and it appeared to not have been dusted in weeks. I would not recommend this motel to my friends. stay in Reno or Winnemucca.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear sunshine54422459437: We apologize if your room was dusty. As you could see the back of the property is an entire dust field. The girls do their best when cleaning but unfortunately the dust does come back quickly. We are trying to prevent this by adding new door sweeps to all of the rooms. Thank you for your comments.

if you are traveling east, this is the right place to stay, Only 30 miles out side of Reno make it an easy one day trip to Salt Lake City. They have everything you could want or need with in blocks of their location. We have stayed here now twice a year on our trips to Colorado. Take the time to stop you will not regret it. Also they are pet friendly.

Find somewhere else to stay. The breakfast was good but the night's rest was horrible. The old a/c unit was loud and noisy. We were on the first floor. We could hear water running through the plumbing pipes above and the exhaust fan running all night long. The room was uninviting and with very dingy lighting.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Peggy T: I apologize that you did not enjoy our rooms. If you felt the air conditioner was too loud you could have called the front desk and been moved. Sorry that you felt the room was uninviting and needed more lighting. Thank you for your comments!

The front deck person did not follow through with what they said they would do. I requested a room on the first floor and she said she would do that and when I arrived they put us on the second floor. The room was not clean and the bed was nasty. I would drive 100 miles before I ever stay in the hotel again.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Tim C: We appreciate your business. I am sorry that there was no note on your reservation that you made through Best Western. We can not guarantee a location of a room. We try our best to accommodate people but if there is no note in the reservation we can not follow through with the request. I apologize that you were angry because you did not get a ground floor. I would recommend that next time to call the hotel directly. Thank you again!

Don't stay here! The room was disgusting, the beds are horrible and the breakfast was....... well non existent. We found hair all over the toilet, ick. The bed felt like concrete and when we went to eat there was no food and what they were offering was horrible and old. They also didn't offer enough seating. Don't waste your money here.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Flyer14377414: Thank you for staying with us. I am sorry to hear we did not meet your expectations. We normally get compliments about our beds. I am sorry to hear that you found them uncomfortable. The date you stayed the breakfast room was extremely busy. I am sorry there was no place to sit. You could have taken the food to your room. The food is put out fresh every day. I am sorry you did not like it. Best Regards!

Checked in and was greeted very kindly. Shayla took care of my Early check in. Booked a pet room. Super cool. They had a bed for my dog and even threw in a special bone in a baggie for him. Major props to you for the best gesture

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Ang3420: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations and your dogs too. We hope to see you again! Thanks! Sincerely, Lisa Ketner General Manager

Staff was so welcoming and accommodating! Rooms were very clean and cozy. The floors were so beautiful i loved the way it made the room look and feel, was not expecting a room with hard wood floors! Pleasant surprise, will stay again :)

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear 7catsofcrazy: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We look forward to seeing you again soon. Thank you! Sincerely, Lisa Ketner General Manager

Fantastic customer service. It's not fancy but all the things we appreciate were here: friendly front desk (yay Shayla, who introduced me to Miss Kitty!) park in front of your own door, VERY clean & comfortable w/fridge/micro & flat screen TV. Free secured wifi w/enough signal strength to stream Netflix, check winter weather & road conditions for the rest of our trip, etc. Easily accessible bedside outlets including USB ports. Lots of counter space at the sink area. Triple sheeting on comfortable bed w/lots of fat, fluffy pillows. Bathroom sparkling clean w/ample supply of towels. In-room coffee. Next morning I was greeted by a cheerful smiling gal (Tyrene?) as I turned in my key. An hour later I returned and was able to print off an important contract as well as FAX it (thank you!) Workmen were in the process of replacing the carpet w/wooden flooring in one of the rooms, so it appears upgrades are underway. All in all an outstanding value ~ highly recommend & would DEFINITELY stay here again :-)

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Mrs. Brojoe: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met all of your expectations. We look forward to seeing you again the next time you pass through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

We had to stay here during a snow storm but was fine. Simple, Clean room with microwave and refrigerator in a safe area. There was a pretty good breakfast too. Pet friendly . We called 5 times and put on hold each time and then was disconnected but able to make our reservation on line instead easily.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Traveler Santa Cruz: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am glad to hear that your stay was good. I am sorry to that the reservation process was a problem. We hope to see you again the next time you pass through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

There is more than one really great things to say about this Best Western, so lets make a list... 1= The check in lady was awesome, she's doing a great job!, 2= I stayed in room 202 (a suite) and it had wood flooring!!! Wood flooring instantly makes the room feel cleaner, warmer, unique design... (If you like carpet then google the truth about carpet and read some of the articles.... I'm going to copy and paste one paragraph for you... "Carpets are a catch-all for dirt, with dust mites, pet hair, pet urine, dead skin cells, dust, insect feces, insect husks, bacteria, mold, volatile organic compounds, and many other types of allergens clinging to the fibers. ... In fact, dirty carpets can lead to serious health problems in otherwise healthy people".... I know chic's have a problem with cold feet and tend to like carpet but us men folk have a duty to protect them from themselves). Another great thing about this place is number 3= They have a really nice size solar array! The front desk lady stated that they save about $1700 a month with it = NEAT! So here are the bad things... the place mainly just needs to be better policed (cleaned) on the outside, my walk from the front office to my room 202 is a very short walk around the corner and then up the stairs but I could not believe all the trash which was about 60% cigarette butts from dirty nasty smokers (we should make all smokers live in New York city and then wall them off like the movie Escape from New York with Kurt Russel). To be fair, I arrived on an above freezing day after a snow storm came through and maybe all the butts were buried in the snow at one time? But there was also six pieces of trash in the 20 feet from the top of the stairs to my room and I can't seem to be able to think of an excuse for that... maybe a horned jackalope got into the trash when no one was looking? Also along the lines of cleanliness is that when I went to take a shower I noticed that there was a used old bar of soap on the top ledge of the shower along with a used shampoo bottle = what happens here is that the housekeeping staff are generally a smaller people and can't see that high up and it gets missed, whereas I'm 5 foot 14 and it's right at my eye level. Also, I would recommend the stairs get pressured washed but in general I would have gave this place 5 stars if the outside was cleaned up (I could have lived with the shower soap screw-up). One last thing... After meeting the morning girl working in the office and one of the housekeepers it seems like the entire staff is AWESOME and super friendly!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear 502bbb: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Brendan I thank you for your honest comments. Normally, its the maintenance job to do the side walks. Now I am changing and housekeeping will be doing them. So I do not think you will have the butt problem again. Unless, the guest do not go twenty feet from the building like we have posted. But it will be done at least once a day. I have also discussed the shampoo bottle on the shower ledges. This should not happen and I do apologize. I am glad that you enjoyed the staff. Also, we are changing more of the floors to the LVT. Eventually, the entire property will be done. Thanks again! Sincerely, Lisa Ketner General Manager

Awesome stay. Very nice room and very warm. My heater was already turned on and the light was on. Felt great to just relax and enjoy the peace and quiet. The front desk staff was great as well. Made sure my stay was great

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Yohan917: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We hope that we get to see you soon. Thanks again! Sincerely, Lisa Ketner General Manager

i felt very welcome I stayed for a few days and my room was always very clean when I returned in the days of my stay I spoke with a wonderful women named Amanda always was very helpful and a very hard working lady named kami she was absolutely amazing! Friendly and clean I'll definitely be back to fernley and will DEFINITELY be staying at best western! Highly recommend

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Hannah H: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that the staff was very accommodating. They do try very hard. I am glad that they met your expectations. We hope to see you again soon! Sincerely, Lisa Ketner General Manager

Had a wonderful stay at this hotel. Very very clean room and nice and spacious. The front desk staff were willing to go beyond there call of duty for anything. My bed was super comfy with the amount of pillows and blankets.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Faraway: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We hope to see you again the next time you pass through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

I stayed in a room with a King bed and it was comfortable. I was very impressed with the cleanliness of not only my room but the property as a whole. I would highly recommend staying here to anyone who may be traveling or just passing through

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Ksmubeat: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that we met your expectations. We hope to see you again when you pass through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

Got in late with our baby went to bed, woke up to make bottles noticed the place was filthy pubic hair everywhere in the bathroom. The water was cloudy couldn't even see through it, cleaned baby bottles with cold bottled water. Didnt shower the next morning as we found more hair in the beds we had slept in.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Coastal60010778446: Thank you for your patronage. We apologize about the condition of your room. That is not acceptable. I would like to know what room you stayed in if possible. I need to find out who cleaned the room and also who inspected the room. I don't know why the water was cloudy because no one else has mentioned that issue. I have bringing your review to the housekeeping meeting. I can assure this will not happen again. Sincerely, Lisa Ketner General Manager

Pros- Staff was amazing, woman that greeted us at check in was friendly and cheerful, check in and out was a breeze. Woman working the breakfast area was also a ray of sunshine. She was eager to help and worked hard. She worked on Thanksgiving and seemed happy to be there. The breakfast was great too, but I expected that because BW always has great breakfast. Cons- The rooms were definitely below the other two major hotels in Fernley, I have stayed at all of them and this is the worst. My sisters room smelled horrible when we entered, we found the source-- a dirty diaper left behind the door in the bathroom. My parents found bugs in their bed, and we were told we would get a discount, which we never saw. In my room the shower head fixture was loose and the piece that covers the hole in the wall was missing so you could see into the wall. Also, all 3 of our rooms had a clogged toilet at some point during our stay.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Getaway64329445829: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We would like to apologize about all of problems you encountered. That is not normal here. Talking to the clerk about your parents room (the dead bugs) he told me didn't offer a discount. Which he should have. I would like to offer a discount on your next visit to the area. Please feel free to contact me personally. I am glad to hear that you enjoyed the staff. They try very hard. Again, I apologize and I look forward to hearing from you. Please give me a call to set up the discounted rooms. Sincerely, Lisa Ketner General Manager

The folks who work at this BW are very friendly, and always very accommodating. The property is clean and very basic. The pool, even though it's indoors, is closed during the winter. Good location with access to casinos, restaurants and stores.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Guide111937439: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. The pool is not heated that is why it is seasonal. We are glad that we met your expectations and we hope to see you again the next time you pass through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

The contrast between this BW property and the one we stayed at the previous night in Cheyenne was pretty dramatic. You can really tell the different management styles of the individual properties by their attention to detail. The shower faucet in our not-so-clean room had multiple commercially prepared signs saying "Pull the Handle". At least two signs that probably cost as much as it would have cost to actually fix the darn faucet. The room was not terribly clean: hair in the drain of the sink and tub and dusty chest of drawers. I was surprised to see an envelope from "Maria" the maid asking for a tip. Unusual for a BW property. I will generally pick BW properties over any others when I'm on the road. Sometimes I'm going to get a less than average room. This was one of them.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Sarah Pearce: Thank you for choosing the Best Western. We are sorry we did not meet your accommodations. The sign for the shower is made because people always turn the knob instead of pull on the knob. We try to make it more convenient for our guests. The hair is the room is extremely uncommon. Especially for that particular housekeeper. So we do apologize. We do place the housekeeping envelopes is every room. A lot of people do not realize that housekeepers get tipped. So thank you for your feed back. This will get passed on to the appropriate departments. Sincerely, Lisa Ketner General Manager

Fernley is a strange little town, mostly a glorified truck stop close to the freeway, which is where this Best Western is located. I was not disappointed with the accommodations—the staff was very friendly, the room was comfortable, I got a good night's sleep because it's far enough away from the freeway that you don't hear the noise. But this property is far from glamorous. It is located in an industrial/commercial area, across from a Walmart. There is no way to turn left out of the parking lot—you have to go about a quarter mile to the turn into Walmart to be able to get pointed in the right direction. I was unimpressed by the willingness of the hotel staff to accommodate a simple request for a late check-out; they ended up giving me an extra half-hour, despite my elite status with Best Western. The breakfast was pretty good, standard BW fare: scrambled eggs, meat, French toast or pancakes and the ubiquitous waffle machine. Overall, I was underwhelmed by the experience of staying there, and I am a Best Western loyalist, so it pains me to write that. Nonetheless, if I ever have to stay in Fernley again, I would stay at that hotel again. The experience was lackluster, but I want to stress that it wasn't *bad*. The hotel WiFi worked great, and sometimes that is all that matters.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Anna Hiller: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Despite your elite status with Best Western there are times where we can not give late check outs. It is not a guarantee that we can. It depends on the number of rooms the girls have to clean. There are times when the housekeepers are gone by noon. So we do apologize but unfortunately we could not accommodate the late check out. You also told me that you only wanted 11:30 and that it what you received. Thank you! Sincerely, Lisa Ketner General Manager

Stayed for 2 nights. Very friendly staff! Clean nice rooms! Very good hot breakfast! Three first morning, my husband had told the maid that we were traveling to see our son playa football game and the second day, she saw us walking to get breakfast and asked how the game was. Showed that she knew and remembered her guestsat the hotel. We will definitely stay there again if and when we return to the area!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Shirleyrh: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear we met your expectations. I am glad to hear that the housekeeper was communicating with you and showed the interest to ask how the game was. Thank you again and we look forward to seeing you the next time you are in the Fernley area. Sincerely, Lisa Ketner General Manager

This is a great Best Western! The rooms are fabulous and very comfortable. Staff was friendly and the property is beautiful. So glad we picked the Best Western to stay at for our trip to the wonderful south entrance of Yosemite.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear 156lilanh: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your comments about the staff and the property. We hope to see you again soon! Thanks again! Sincerely, Lisa Ketner General Manager

This is not a fancy, super-expensive Ritz-Carlton or Four Seasons; it is a Best Western, a mid-price chain. And this Fernley BW is typical of Bes Westerns and is why I stay at BW's about 40 nights a year. They are very clean, they are quiet and safe, and the rooms have every convenience you could want: Good WiFi, work desk and exec swivel chair. Very comfie king-size bed with good clean linen. Microwave, fridge, coffeemaker, iron and board, Good air-con. Spotless bathroom. It is a good value. And the management is friendly and helpful. I'll be back!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Hobes Family: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We look forward to seeing you again. Thanks again! Sincerely, Lisa Ketner General Manager

This is NOT one the new, improved BW properties. Yes, there have been improvements on this old, rundown place. The AC is new, quiet. But, even I'd yih put lipstick on a pig it is still a ...... Tiny bathroom can be used only if you donoty close the door. Dirty (stinks) shower curtain, etc. Room needs better ventilation to remove odors. Not worth $165

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear wizard Z: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. You are correct when you say we are NOT a new improved BW property. We are going to be going through a huge renovation. The renovation will not make larger bathrooms but you can close the doors to them. The rates you paid were due to a premiere event taking place. It was Burning Man. You will even higher rates at other properties in the area. You agreed to the prices upon making reservations. Thank you again! Sincerely, Lisa Ketner General Manager

I reviewed this hotel last year on Google. It was so terrible I wanted to give it no stars. This year it was improved. The remote worked, the clock worked, whatever was stinking like a sewer outside had been taken care of and there were no flies in our room. The decorating had been refreshed and I was quite impressed with the argan oil soaps, etc. The shower still had a layer of scum that was visible, but the thick layer of dirt and grime along the top edge of the tub enclosure had been mostly removed. They offer a fairly big selection for breakfast, but I wouldn't recommend the scrambled eggs, odd taste, maybe powdered eggs? Still on the pricey side, about $150.00 per night, but at least they're no longer completely unpleasant.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Marlene C: Thank you for your comments about the property. We are glad to hear that you enjoyed your stay. The pricing is due to a premier event in the area (Burning Man). You will find those prices through out the area. This event brings in 70,000 people to the area. Thank you again! Sincerely, Lisa Ketner General Manager

We stayed here on the way home from Salt Lake City. For $151, I expected better. But it was last minute on a Saturday night and nothing else was available on our budget. Never saw dirtier walls in a hotel but the bed was comfortable and relatively clean and the AC worked. Breakfast was stale breads, cereal and some hot fare. Staff were pleasant and efficient.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear BayAreaRio: We would be interested in finding out what room you stayed in that had dirty walls. This is not a normal occurrence and I would really like to know. I'm sorry to hear that you thought the bread was stale. This is brought in frozen and put out so it should not have been stale. Our breakfast gets great reviews normally. So I apologize that you did not like it. I am glad the staff met your expectations. We hope to see you again the next time you pass through the Fernley area. Sincerely, Lisa Ketner General Manager

We LOVED our stay here. The staff were amazingly friendly, welcoming and helpful throughout our stay. They are true animal lovers and happily offered ways to help make our stay more comfortable. We stayed here during our move from CA to CO and I can honestly say it was the absolute BEST hotel we stayed out during our entire trip.....it truly IS the BEST Western! The ONLY negative thing we can say about it is that we didn't have enough time during our trip to stay longer! I'd highly recommend the Best Western Ferey Inn at Fernley, NV. Thank you all for a wonderful stay!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Lisa: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you met your expectations. We hope that we will see you again when you pass through the Fernley area. Again, thank you! Sincerely, Lisa Ketner General Manager

Not fancy, but clean and quiet. The staff was friendly, and the room and bed were comfortable. If you are passing through Reno, the Best Western in Fernley Nevada is easy to access, quiet in comparison AND half the price. Breakfast was above the normal with Polish sausage, cinnamon toast, and a generous selection of fruits. We were glad we stopped

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Roger Lyles: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We are glad you found the staff friendly and the room comfortable. Thank you for your comments on the breakfast! Thank you again and we hope to see you in the near future. Sincerely, Lisa Ketner General Manager

A decent spot to stop for the night. Price is right. Breakfast is nothing fancy. There was enough room for parking a truck and 30 ft trailer. Nice western decor in the lobby. Overall the stay was definitely good.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Eric Sievert: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We hope that we will see you the next time you pass through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

Staff person must have been new. Took 3 minutes to figure out if they had a room and had to remind her to give us the price, which was ridiculous for the location and average style, we thought (like $134 in heat of summer). We were about to walk away when she offered us the handicapped room for something a bit over $100. She confirmed that it had a bath (good for stiff joints from driving) and we took it sight unseen, being tired. Mistake. Not only did it lack a bath, but it was pretty plain Jane, the bed was not that comfy and the bed cover not really adequate. The swimming pool and hot tub were disappointing, in that whatever chemical they used to disinfect it clung to our skin and left a disagreeable smell. Next time I will read reviews on this area, which is about the only place to sleep trying to drive between Oregon and Arizona in two days.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Susan P: Thank you for selecting the Best Western Fernley Inn. Our prices are based on the area. I'm sorry you did not like them but you did have the choice not to stay. You would have found the prices the same or higher in the area. You are correct the clerk that checked you in was training. I'm sorry it took her so long but in her defense it was her first night. I'm sorry you did not enjoy the pool or the hot tub. We have only received compliments on those areas.

I was very pleased with my room and breakfast. Staff lacked a certain polish but were adequate. The pool area was very nice and laundry facilities were good. The housekeeping staff were very polite which you don't see often.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Globalatmguy: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We hope that we see you on your next trip through the Fernley area. Thank you again! Sincerely, Lisa Ketner General Manager

If you want a good deal...always plan ahead ??. When we arrived even the front desk was surprised (we reserved early). Very good space, two queen beds (enough room for 2 adults and 2 teens). Easy to find location, room ready and clean..a good choice for a one night stopover. Many easy food choices within walking distance. The staff was very friendly and helpful on recommendations on where to eat.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Terry S: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations and look forward to seeing you the next time you stay in the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

This is a great place with an amazing staff everyone was friendly and welcoming. The rooms were clean and comfortable. They offer a full breakfast with a large variety. Best Western in Fernley felt like a home away from home

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Shaypeterson: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad that we met your expectations. We hope that we will see you on your next trip through. Thank you! Sincerely, Lisa Ketner General Manager

I Love it here our family always stays here when we travel the GM Lisa is very accommodating and the desk staff of friendly rooms are clean and tidy. The breakfast is very good I enjoy it Everytime thanks Best Western Fernley inn

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Nutthouse09102011: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We appreciate your patronage and glad that you choose us every time. Thanks again! Sincerely, Lisa Ketner General Manager

Love the staff! The hotel is clean and comfortable. It has a great pooll!!!!! Breakfast is excellent, lots to choose from. The rooms are spacious and well maintained. Conveniently located to restaurants and casino's as well as shopping.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Lisseez: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We hope that you choose us again the next time you travel through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

The Fernley hotel,a Best Western Motel, well we have always been pleased with standards at Best Western, my views have now changed. The receptionist who checked us in was very pleasant and clear with her instructions,about breakfast,wi-fi,etc,however we were soon bought to a halt after about 2-3 hours later.We found the shower difficult to operate,on calling the reception area there was no answer.Then after visiting the reception area I was met by a very "anti" receptionist and as I explained about the shower she huffed and puffed about reading the "instructions" for the operation of the shower, "instructions" For a shower ???asking for her attendance caused further huffing and puffing.At last persuading the receptionist to attend our room,she continued to,virtually, berate me for trying to explain the problem. Then as she showed the instruction for the use of the shower,she spoke to my wife and I like we were teenagers,we are very senior and experienced travellers not expecting ant tirade from her.I then pointed out the broken toilet seat,exposing a filthy mark,she then informed us that "well I can't do nothing about that until tomorrow a broken curtain rod,the thermostat falling off the wall,making it inoperable,the bath waste was blocked,so after,at last having a shower,one was standing in 3ins of water,again not very nice, requesting another room at this late stage we were told that there were none available at this time.This girl not only let herself down,she has let the whole team down. The outside of the whole building was very "sad" and could do with a small amount of maintenance,such as sweeping up cigarette butts etc. On meeting with a manager in the morning we received a $20 discount as a placation, staying again??....No way.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Bertie16: Thank you for letting us know about your stay with us. I would really like to know the name of the front desk clerk you are talking about. There is no excuse for this kind of behavior. Our staff normally gets great review on being friendly and helpful. I would also like to know what room number you were in. These issues should have been caught by the housekeeper and turned into maintenance to be fixed. I am extremely sorry that this happened to you. If you would like to give me a call I would love to make this right for you. Again, I apologize and would like to hear from you! I also do not recall some one talking to me in regards to this. There are times when the clerks tell people they are the manager on duty. But again, I sincerely apologize. I would really like to speak with you. Sincerely, Lisa Ketner General Manager

We decided to get a hotel room on our way back home from camping for a week where we did not have the greatest options for showers or beds and I was excited to get a room at the Best Western because of the reputation that follows it. We initially got in a little late and were told that we should be satisfied with our "pet friendly" room, which we did not need or book. In fact, my children have allergies and we did not think it was a great idea, but when we approached the front desk about it they told us that they were completely full and that they didn't have another room. We did let the kids play in the pool which was the only nice thing about the hotel. I was very excited to get a nice hot shower, but when I went into the bathroom it was filthy and when turning on the water could not get it on a consistent temperature. It would go between freezing cold and burning hot. We decided not to even bother bathing the kids because of this and decided to just go to bed. When it started to get warm in the room the furnace would not turn on!! When I finally got it on it was stuck at 80 degrees and did not stay on long. At this point it was 3 am and I was to exhausted to even complain to anyone about it. This was a terrible experience and was way too overpriced for what we got. I would have rather slept in our tent trailer!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Ashley G: I would like to apologize that we did not meet your expectations. I would be interested in finding out who you booked your reservation through. We do not put people in pet friendly rooms unless it is booked that way. There are times when booking on line that people are put in these and don't know it. I am not sure how yours was booked because I do not have a name to look it up and we couldn't find an Ashley G. I apologize about the shower. If you would have let us know we could have compensated you for the issue and we could have fixed issue. I'm not sure what room you were in. Some of the rooms you have to put your key card in the slot to operate the ptac unit. We do apologize and I would like to personally speak to you in regards to these matters. Please feel free to give me a call. Sincerely, Lisa Ketner General Manager

Wow, how can Best Western allow this? The place is dated, dirty, noisy, has major plumbing problems, very loud HVAC, terrible TV reception and picture, and is next to a homeless camp. The breakfast was edible. Others have said they had no issues. We had nothing but issues. Couldn't wait to get out. I'll never go back. Oh, I almost forgot. It's pricey!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Steve H: I apologize that we did not meet your expectations. Did you call the front desk and let them know about your issues. The least that could have been done was to move you to a different room. I don't understand what you mean by a homeless camp. We are located between a KFC and a Dodge dealership. Did you call the desk about the noise issues? I apologize that we did not meet your expectations. Sincerely, Lisa Ketner General Manager

I was very happy with the room, internet and hot breakfast. I travel a-lot and it was nice to have zero issues (hard thing to do). The staff was nice and the location had a good view of the mountains.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Preston: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad we met your expectations. We look forward to seeing you on your next trip through the Fernley area. Sincerely, Lisa Ketner General Manager

The room was outdated, dirty, maintenance was unkept. The walls were dirty, the bathroom was gross, there were hard water stains all over the bathtub and orange mildew in the bathtub, the handle and the shower was broken. I would never stay in this location again.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear The Wonder75: I'm sorry you felt the room was outdated. We are starting a renovation that will be modernizing the entire property. This will be completed in 2020. It is a total face lift. So this will be taken care. In the other review you did you stated that the handle was semi broken. I'm not sure what you were talking about but the handle for the shower does work. You have to pull out on it and not turn. All you would have had to do was call the front desk and we could have came and helped you. I personally went and checked the room and could not find any mildew. The housekeepers use a orange cleaner maybe they did not clean it off. They should be cleaning it thoroughly so I do apologize. Thank you for your comments because we do take seriously. I would look forward to talking to you about your room. Please give me a call if you like.

We had to stop at the last moment and count on Best Western. AAA discount got us under $100. Breakfast was good and personnel excellent. Our floor was not vacuumed but clean enough. Quiet and good beds gave us a great night.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Tammy: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay. I am glad to hear that you enjoyed your breakfast and the staff. We hope to see you again soon. Thank you again! Sincerely, Lisa Ketner General Manager

We've stayed at this motel many times, and have always had a peaceful, restful stay. The rooms are clean, and the staff is great. And the air conditioner works great when it's warm outside. And Walmart is right across the street in case you need anything.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Mary D: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you always enjoy your stay here. Nice to hear that you enjoy the staff and the cleanliness of the rooms. We hope to see you again soon. Thank you again! Sincerely, Lisa Ketner General Manager

This is the only Best Western that was close enough to Fernley that allowed dogs. We were very disappointed in the cleanliness of the room and the dog area. First the smell of cigarettes in the room was overpowering. We complained at the front desk and they offered to spray the next morning. The girl at the front desk asked if anyone was smoking outside our room when we arrived. We said no. She also said some of the housekeeping smoke and that may have been the cause of the cigarette smell. She also said they couldn't enforce smoking because the didn't have to proper signage. All excuses in my book. The floors were filthy. I actually bought a mop and odor eliminator spray to help clean the room. The other issue was the heating and cooling system. It worked but the amount of dirt and debris in the vents were disgusting. I do not recommend staying at this hotel. Keep driving. Find another.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Judith R: Thank you for letting us know about your stay. Unfortunately, people do still smoke in our rooms. If we catch them we do charge an additional $150.00 for smoking in the room. We do have a chemical that does removes the smoke smell. I will inform the clerk that she should have taken care of this immediately instead saying they would do it tomorrow. She is a new clerk but that is not an excuse but I can assure this will be taken care of. I have talked to housekeeping in regards to the wood flooring. Again, I apologize that we did not meet your expectations.

I had an amazing stay here the breakfast we great the staff was friendly and always helpful...clean and cozy...our room had nice hardwood floors the front desk girl was great and very helpful...the manager was very friendly

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Jenn N: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you enjoyed your stay. We hope to see you again on your next time through the Fernley area. Thank you again! Sincerely, Lisa Ketner General Manager

Need to take a break from a road trip. I always try to stay at Best Westerns this one by far was one of the best! Convenient to food and a super Walmart across the street! Staff was nice and very accommodating! Will definitely continue to stay here when driving through!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear mrroycecc: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear you enjoyed your stay. Thank you for your comments and we look forward to the next time you are here. Sincerely, Lisa Ketner General Manager

The room rate was reasonable and the room was comfortable. The staff was very helpful and offered lots of options in regards to room and rates. The breakfast area was clean and the options for decent standard hotel breakfast. If your just looking for place to crash while traveling this place is great.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Chaffing: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay. We hope that we see you again the next time you travel through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

Stayed again. Lobby looks great, grounds kept clean. Room and bathroom clean. Beds very compfy. Only down note is doors a little drafty to outside and you can hear anyone outside. Heater worked great. Will stay again if in the area

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear BoiseID999: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay. We hope that we will see you again. Again, thank you! Sincerely, Lisa Ketner General Manager

The staff on the phone was very helpful and the room was clean the place was on a good up keep i will be staying at this best western in Fernley nv every time i vome into town and i say thanks for the staff at this place

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear 809dannya: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We look forward to seeing you the next time you are in the area. Again, thank you and we hope to see you soon. Sincerely, Lisa Ketner General Manager

The location of this hotel was great because it was close to our family's home. The hotel staff was excellent, especially the evening crew. We stayed two nights. The rating was given because on the second day the cleaning staff did not clean the room. There aren't too many hotels around this city and the name Best Western I always thought you can't go wrong.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Palikika50: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I want to apologize that housekeeping did not refresh your room on the second day. I could not find a name in the computer that matched. The housekeeping staff will be talked today in a meeting. Please feel free to contact me and I would like to discount your next stay. Sincerely, Lisa Ketner General Manager

Over priced for what you get 100/night off season Jacked it to 160/night weeks before Burning Man (was not completely fully booked) past years 69 to 89 a night Rooms have modern look but are beginning to show wear. Bathrooms could use a goo scrubbing. May stay in Reno for the money

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Trygo: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Our prices are comparable to the Fernley area. Our rates do go up during premiere events. I understand you not liking the prices but why complain when you choose to stay. The area is getting busier and that is why rates are going up. Again, we appreciate your business and would like to see you again! Sincerely, Lisa Ketner General Manager

You don't save $ with the extremely limited breakfast offerings in a tiny room inadequate for the number of guests. Go elsewhere. The rooms are OK. Because of the extremely limited restaurants in the area, you should skip Fernley if you can.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Charles K: Thank you for staying with the best western Fernley Inn. We appreciate your business. I'm surprised you say we have a extremely limited breakfast. We offer the following: scrambled eggs, biscuits and gravy, and alternate these meats: sausage patties, bacon, ham or polish sausage, waffles, apples, tangerines, sweet muffins, bagels and cream cheese, English muffins, wheat and white toast, Danish, yogurt with toppings, oatmeal, variety of cold cereal, orange juice, apple juice, watermelon flavored water, strawberry kiwi water, soy milk, 2 % milk, whole milk, assorted teas, hot chocolate, apple cider, and decaf and regular coffee. I would like to know what else you think we should have? Sincerely, Lisa Ketner General Manager

BW in Reno which was pet friendly and where we stayed many times en route to Las Vegas was no more. The BW in Fernley was a delightful alternative: smaller, friendlier, accommodating to dogs. Good breakfast with scrambled eggs, bacon and sausage gravy. Did not have to settle for cold boiled eggs and yogurt this time.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear George G.: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you chose us. We are also glad that you enjoyed your stay. Thank you for the compliments. We hope that we are now your first choice when you are heading to Las Vegas. We hope that we will see you soon! Sincerely, Lisa Ketner General Manager

Although the hotel was clean and nicely decorated, it also had its problems. The pillows on the bed were very undersized. There was no TV guide. When we asked for a good place dinner, we were directed to the casino nearby. It was terrible, but cheap. We asked for GOOD. Much of the current staff is new to this BW or also new to the area, so very little help there.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Raiderone2: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I'm not sure what type of room you had but all of the rooms have at least 5 pillows in them. The single queen and king have five and the two bedded rooms have 9. There should have been a tv guide beside your television. If there wasn't you have called the front desk and asked for one. They sent you over to the Ranch House because we normally have people go there and they really like it. Their Chef makes all the soup and daily specials home made. Sorry you didn't like it. Sincerely, Lisa Ketner General Manager

I tried to make it to Reno, but had to stop here for the night. The room was great & got a good nights sleep & enjoyed the breakfast in the mourning. It was Hot August Nights weekend which is why I figured they charged what they did for the room. After finding out what weekend it was, I'm glad I didn't make it to Reno because rooms would have been near impossible to find I'm sure! Anyway, like I say, the price was the only complaint here.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Ed S: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am glad to hear you enjoyed your stay. Yes, prices are higher during a premier event. You may have found a room in Reno but the price would have been alot higher there. Again, thank you and we hope to see you again the next time you are in the Fernley area. Sincerely, Lisa Ketner General Manager

Great place to stop. Cheerful helpful staff, easy parking with with my trailer. Right on the traveling route, nice hot breakfast included. I was ready for a break on my long cross country drive, and this was the perfect stop.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Gregarola: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear you enjoyed your stay. We hope to see you again the next time you travel through the Fernley area. Thanks again. Sincerely, Lisa Ketner General Manager

Fernley is an older town. This BW was very clean, and the staff was very pleasant. Location is super close to many food choices, as well as a Starbucks. With Walmart across the street it is helpful for those little things that we forget to pack. I feel they are a tad high priced, but other than that, worked out great for our stay.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear MelissabP775HG: Thank you for staying with the Best Western Fernley Inn. We appreciate your business. Thank you for your kind words about the property and the staff. We hope that we will get to see you again soon. Again, thank you! Sincerely, Lisa Ketner General Manager

This was one of our annual trips to have a get together of all of our friends from Hawaii to experience golf in the NW and adjoining areas. The Best Western provided us with great service and nice rooms for a reasonable price. Got some great help from the front desk gal when I got some computer scam going which I couldn't handle. Will be back to a best western but most likely not in Fernley.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear M8407DHedwardh: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We really enjoyed your group and we hope that if you do ever return to Fernley we will get to see you again. Your group was very pleasant. Thank you again! Lisa Ketner General Manager

This is definitely not the Best that BW has to offer. Reservations and checkout was done in a professional & efficient manner. The room was clean and tidy and looked like it is somewhat "newer". However, the Bathroom definitely could use an update and some work. The breakfast room was quite small and with 5 people in it, it seemed crowded to get a plate. Overall, it did meet expectations for a hotel and the bed was quite comfortable.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Jeremy B: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your kind comments about the staff. We are glad you had a great rest. Thank you again! Sincerely, Lisa Ketner General Manager

I stayed in fernley in august in the middle of a trip. I spend 60+ nights a year in hotels and have typically had good experiences in Best Western Hotels. I had called when making the reservation to make sure they had space for a small RV and was assured they did. When we arrived, the manager rushed out and chastised us for parking in their lot. When I explained I was staying there and had been told there was RV parking, she shrugged and said she was very busy and did not have space for us. We would have to park a block away in the Wal Mart dirt parking lot, full of garbage, semis, and potholes, then run across the 4 lane busy road to come back and check in. The rooms were average, and nothing about this hotel stood out as exeptional. The service and attitude from staff was atrocious. I've stayed at the super 8 in fernley before, and will stay there next time I drive through. The rooms are comparable, and the staff is worlds more accommodating and service oriented. And the rooms are less expensive.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Lomcadeb: Thank you for choosing the Best Westerm Fernley Inn. We appreciate your business. I am the manager and I did not do what was stated in the above message. I am not sure if a desk clerk did this. We do have rv parking but we also charge for rv parking. So I'm a little confused if you made room reservations or an rv reservation. I am assuming that you had room reservations. The only reason the clerk would come out and ask you to move is that the rv spots were reserved. I apologize that she approached you in that manner. I will certainly let her know that it was not acceptable. We generally have compliments on that particular person. So, again I apologize. Please feel free to give me a call personally the next time you come into the Fernley area. Sincerely, Lisa Ketner General Manager

I was incredible grossed out with my experience at this hotel. I got to this hotel and unpacked all of my stuff. I went into the bathroom and there were dirty red men's under ware on the floor. In addition, I found crumbs and a dead bug in the sheets. I took photos of all of the items and went to the front desk to have someone come clean and she advised that she was the only person there and couldn't leave the front desk. She did provide me with another set of sheets so that I could change me own bed. I was so exhausted that I went back to my room, changed the sheets ( trying not to touch anything as I felt grossed out), and tried to get to sleep. On top of everything else, the air conditioner struggled loudly as it attempted ( in vain) to blow something other than hot air.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear dezeraye2017: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Again, I do apologize for all of the mishaps. I did give you a full refund yesterday as I stated. I have gone over the items with the housekeeper. Also, we are having a meeting with all of the housekeeping department. Please accept our sincere apology. Sincerely, Lisa Ketner General Manager

A perfectly acceptable, dog-friendly hotel in a stop-over town near the California border and Reno that has a Starbucks, Wendy's and other good road food options for travelers who would prefer not to stop in Elko or Winnemucca.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Justine F: Thank you for choosing the Best Western Fernley Inn. We appreciate your businesness. We are glad to hear you enjoyed your stay. We hope to see you again the next time you travel through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

The Best Western in Fernley is a very reliable place to stay. It is very clean, with comfortable beds and the usual Best Western breakfast. Importantly for the summer months, the air conditioning is very good. Even arriving after midnight, I always find the staff pleasant and accommodating.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Martha D: Thank you for choosing the Best Western Fernley Inn again. We appreciate your continued business. Thank you for your kind words and we look forward to seeing you again. Hope you had a great trip! Sincerely, Lisa Ketner General Manager

Good Place to Stay. Fair price for the room. We stay at Best Western whenever possible and we much appreciate the government rate offered to military retirees such as myself. This trip was on business and is the first to this particular location. Recommended..

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Robert L: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for the kind words about the property and we appreciate that you would recommend us. Sincerely, Lisa Ketner General Manager

Wonderful people and great pet experience! Staff was more than willing to go out of their way to make sure we were comfortable and that our pets were happy! Good location and would recommend this hotel to anyone traveling with pets!

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Skipper 1295: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay and thank you for the kind words. We hope to see you the next time you travel through the Fernley area. Sincerely, Lisa Ketner General Manager

The rooms were quiet and clean. Breakfast was good with a good selection breakfast items to choose from. Very easy access on and off the interstate. Staff was helpful and friendly. Only problem someone set our room cooler to 50F before we arrive so room was very cold when we arrive, this was easily corrected.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Robert M: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Your comments are appreciated and we are glad to hear you enjoyed your stay. We hope to see you the next time you travel through the Fernley area. Thank you again! Sincerely, Lisa Ketner General Manager

After this stay, where virtually everything was horrible from shower heads to cleanliness to exterior acceptability, we decided to never again stay at a BW. Maybe a Plus or Premier if that is all that is open at our destination, but never a 2 star.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear U7974VSedwardk: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are sorry to hear that you did not enjoy your stay. I would like to know what problems you had. I look forward to hearing from you. Sincerely, Lisa Ketner General Manager

I was impressed with the quality of the staff. I had to cancel my first reservation, did so after the deadline, and they refunded my money anyways. I re-booked. The staff was super friendly, talkative. One employee went out of her way to bring me plastic bowls for my pet the day I was checking out -I had adopted a kitten traveling with me on the way home. The town seems industrial, but, the hotel is nearby a lot of places to eat, gas stations and was decent. The room was clean, bed was comfortable. The decor could be updated, a bit worn, but everything in the room was in working order.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear 452gabriellet: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am glad to hear you were impressed with the staff. Our drapes were just recently renovated. Again, thank your for your business. Sincerely, Lisa Ketner General Manager

The staff was great, the hotel is overpriced for the location and as a Nevadan going completely non-smoking is an inconvenience for a good portion of your customer base. Many guests having to stand outside their rooms in the parking lot at night.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear stellah650: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am glad to hear that the staff was great! Thank you!! We think so too! I'm sorry you feel the hotel is over priced. It is priced evenly with our competition. A lot of hotel are totally non-smoking in this area. The Super 8 is the only one in town that allows smoking in the rooms. Again, thank you for staying with us! Sincerely, Lisa Ketner General Manager

Passed through on our way to California. The staff was very friendly and helpful. The rooms and bathroom were clean. The breakfast was descent, but the dining area was small and cramped. There were a few bugs on the floor and flies on the wall, I guess due to the fact that the room door opens directly to the outside. The shower head was difficult to adjust, and when adjusted it sprayed erratically.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Greg L: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay with us. We hope that the next time you come through the Fernley area we will see you again. Thanks again. We hope you had a nice trip. Sincerely, Lisa Ketner General Manager

This is an average property in an average location at a very high price. I stay regularly at Best Western properties and this was very disappointing and very expensive. My advice would be to keep on driving.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Drifterdon: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am sorry you felt our rate was too high. We are in the middle of our busy season and rates are higher. The rate is what our market place is averaging. I am sorry that you felt it was too high. Thank you again! Sincerely, Lisa Ketner General Manager

The Best Western Fernley Inn can be described as a reasonble quality commercial Hotel, which provides comfortable accommadation, at a reasonable price, the Staff are helpful and accommadating, but there aren't any "frills".

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear TheOldun: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your comments about the property and staff. We hope to see you again the next time you pass through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

The staff was very helpful and friendly The rooms were very clean. They had a good variety of breakfast choices. Had my family with me and they enjoyed the pool and the area the best western was located.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Katherined850: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear you enjoyed your stay. We hope that you will stay with us again on your next trip. Thank you again! Sincerely, Lisa Ketner General Manager

Had to keep my shoes on while in the room. Sticky substance in several places, especially in front of the sink. The room smelled like a bear's cave. I think they tried, unsuccessfully, to mask the smell from a previous guest that smoked cigars. when I reserved the room I was not informed that the advertised pool and spa was not availibe. Very disappointed with this branch of the Best western chain.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear TrackerSack: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I would like to apologize about the carpet in your room. This does not happen here and I would like to know what room number you were in. These rooms are inspected every day by our head housekeeper. She should have caught this issue. So I do apologize that she did not. Did you call down to the desk to ask them to switch rooms? They would have been happy to change you to another room. We are a totally non-smoking property but there are times people still smoke in the room. That is why we have the guests initial the registration card about smoking and the fee they will pay. We do charge them!! The pool has not been closed since it opened in May. So I am sorry you received the wrong information. Again, We apologize that your stay was not satisfactory. Sincerely, Lisa Ketner General Manager

Room smelled like a old bar, turned on the A/C and it blew worst smelling air - pm desk clerk could care less. She stated they were full so she could not give us another room. AM desk clerk was a very sweet person, said she was sorry and took 1/2 off room. Breakfast area is VERY small, there was no room even get to the food - we went to a diner down the road.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear SgtDonna: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am sorry that your air conditioner blew out smelly air. We will definitely check the filters to make sure they are clean. There are times when people are smoking right outside their rooms and this also goes through the filters. So I apologize that we could not move you to another room. The hotel has been full almost every night. So I also apologize that we could not move you. I am glad to hear that the AM clerk took care of you. Again, we appreciate your business and hope to see you again soon. Sincerely, Lisa Ketner General Manager

Stopped here on our way to Grand Tetons. Although more simple than most Best Westerns we stay in, the room was clean, bed was good and we got a quiet sleep. Breakfast room cramped, cereal had to be eaten out of box, but all and all, was OK.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Luca1932: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you had a good stay. We do use the bowl pack cereal and it is made to be eaten right out of the container. Thank you again! We hope to see you again in the near future. Sincerely, Lisa Ketner General Manager

We stopped here overnight to our eventual destination, Twin Falls, Idaho. The front desk personnel was very pleasant and helpful. The room was clean and very comfortable. Breakfast was the usual complimentary breakfast; sausage and scrambled eggs, fruits, etc. Parking was well lighted. Would recommend this hotel.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear dennisk139: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your kind comments about the personnel and the room cleanliness. The staff does try their hardest. Once again thank you! We hope to see you again in the near future. Sincerely, Lisa Ketner General Manager

Wife and I decided to move cross country and this was our first stop after leaving San Francisco. Staff was definitely accommodating and gets top marks. I have a newborn and a 80 lb dog and they made us feel right at home. Some negatives and why I gave a 3/5. Room is definitely dated and looks it. Most negative of all is the air conditioning is pre-set and locked at 80!!! This is unacceptable!!! In summary: Mostly positive but a couple big negatives.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Mgobluebison: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am sorry we did not meet your expectations. The air conditioners will not go below 70 and not above 80. We hope that we will see you again. Sincerely, Lisa Ketner General Manager

Stopped in Fernley to visit grandson and family. Motel was clean, beds comfortable and very friendly staff. Apparently I had neglected to request a ground floor room. Unfortunately, although we checked in relatively early, non were available. These old bones don't do too well on stairs.

Lisa k, Front Office Manager at Best Western Fernley Inn, responded to this review
Dear 475joanp, Thank you for choosing Best Western Fernley Inn on your travels, We apologize that you could not get a ground floor room. Requests are necessary to ensure we get you an appropriate room to accommodate your needs. Our staff strives to give all of our guests a great experience, I am glad you noticed. I hope the next time you visit family, you'll come stay with us again. Sincerely, Ashley Wake Front Office Manager

Chose this because it wasn't attached to a casino and it was non smoking facility. Bed was comfortable, pool wasn't yet available for the season. Didn't try the breakfast, chose to go to a local breakfast diner- The Wigwam Cafe- great value. If I ever stay in Fernley, I know where I'll be staying

Lisa k, Front Office Manager at Best Western Fernley Inn, responded to this review
Dear deeanam2017, Thank you for choosing Best Western Fernley Inn. We appreciate your business. Our staff try very hard to make sure all of our guests have a pleasant stay. Our pool is open Memorial day weekend through September. I hope you can make it back to come swimming! Sincerely, Ashley Wake Front Office Manager

My family was moving so we driving 2 trucks each pulling a trailer. There was plenty of safe parking for us. We were also traveling with 4 dogs, & this Best Western has a few rooms that welcome dogs. We very much appreciated that.

Lisa k, Front Office Manager at Best Western Fernley Inn, responded to this review
Dear Lisapizza125, First I want to thank you for choosing to stay with us on your travels. We appreciate your business. We are glad you enjoyed your stay and could accommodate you and your fur babies. Come back and see us again. Sincerely, Ashley Wake Front Office Manager

Highly visible location with easy access. Exiting to other locations is a little more tricky as you can only exit to the right, which is away from other community properties then you have to flip a "u turn" to access any other parts of town. But you can always count on Best Western to have a nice updated décor and be clean. We did brings our fur babies on this trip and were given a pet friendly room. Although the room was clean the odor smelled of pet urine. They attempt to mask the odor so it wasn't totally overwhelming.

Lisa k, Front Office Manager at Best Western Fernley Inn, responded to this review
Dear Nancy H, We appreciate you choosing the Best Western Fernley Inn on your travels. We are pleased you enjoyed your stay. We hope you will come back and see us again! Sincerely Ashley Wake Front Office Manager

No one cleaned our room while we were out all day Saturday, Came back to unmade beds and dirty towels. It was late and we were tired and didn't want to deal with calling the front desk to complain. Mattresses were not comfortable, low quality. Room was basic, about as expected for the price.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear P1808IHbryans: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I would like to sincerely apologize for your room not being cleaned. I am not sure what happened but I will definitely find out. I can assure you that it won't happen again. Please let me know the next time you come through the area. I would like to speak to you personally. Sincerely, Lisa Ketner General Manager

Great hotel, clean and quiet. Good staff and great service. I had to drive from Utah to Sacramento and back in 36 hours. Hotel was a great place to crash and rest on my way home. I would definitely stay here agsin.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Blair F: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thanks for the kind words about our property. We are glad you enjoyed your stay and hope to see you soon. Sincerely, Lisa Ketner General Manager

Late check in for a bed to sleep in. We called at midnight and luckily got the last room. Bed was comfortable, staff friendly and great breakfast. Window didn't have a lock, but we were to tired to care. Recommend this place for a room to get some rest.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Orrick541: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed your stay. We hope that the next time you come through the Fernley area that we will see you again. Thanks again! Hope you had a great trip! Sincerely, Lisa Ketner General Manager

Easy to get to and a very nice property. Helpful staff and quality service. Breakfast was good. We stayed only one night on our way through. Would recommend this hotel for family and friends. Very easy to get to and lots of stores and restaurants close by.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear John J: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your comments about the property and the staff. We hope the next time you pass through the area we will see you again! Thanks again! Have a safe trip! Sincerely, Lisa Ketner General Manager

The staff members are always friendly, and the price is reasonable. I generally stay here whenever I travel through Nevada on I80 because this motel has spacious rooms, and a quiet yet central location. After driving all day, it's nice to be able to walk to nearby restaurants and several stores.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear CatherinesQ5043CK: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for continuing to choose us as your stop through this area. Your kind words are very comforting. We look forward to seeing you in the future. Thanks again! Sincerely, Lisa Ketner General Manager

Poor amenities There was no hot water in the first room assigned and in the second the taps did not work properly. The internet was so weak could not be used. Breakfast was OK Good location near the highway but no help in finding a dinner restaurant.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear R Bruce E: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I apologize that the desk staff did not inform you about the hot water. The hot water heater had to be repaired and it takes several hours for the water to reheat. They should have let you know and I do apologize. I have not heard any complaints about the internet. So I do apologize for that also. I am not sure what you mean about no help in finding a dinner restaurant. We have several restaurants within walking distance of the hotel. Again, I apologize for the inconveniences you encountered. We hope that you will give us another try the next time that you are in the Fernley area. Sincerely, Lisa Ketner General Manager

Best deal for the money. Breakfast is as good as other more expensive hotels. Rooms are clean and modern. Quiet and comfortable.Staff is friendly and helpful. Conviently located next to restaurants and shopping.

Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear AmypQ3139HQ: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for staying with us. Thank you for all the kind words. We hope that you will choose us the next time you come through the Fernley area. Hope to see you soon! Sincerely, Lisa Ketner General Manager

Stopped here at the end of a long road trip and was expecting a bit more than I found. This is a pretty basic motel, no frills but it's far enough off the Interstate to be quiet. There's a small continental breakfast which again is pretty basic fare, and I didn't really pay attention to any other amenities so can't even tell you if there's a pool or not. Nevada has some long distances between towns, so if you need to just rest for the night and don't need anything fancy, this will do, but I think next time I'll continue on down the road for another hour or so to get to a larger town with more options.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear DCockayne: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I'm sorry you thought our property was just basic. We try to go above and beyond with our service to each guest. Thank you for staying! Sincerely, Lisa Ketner General Manager

This was a very nice place, room was clean, and the bed was very comfortable. The Staff were very nice at check in and check out. There were many restaurants within a short distance, so it made staying here great.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Rebecca M.: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am glad to hear you enjoyed your stay. We hope that you will stay with us on your next time through the Fernley area. Again, thank you and we hope to see you soon. Sincerely, Lisa Ketner General Manager

This motel was in a convenient location right off freeway. There were some restaurants close by, within walking distance. This motel was much cheaper than Reno on a Saturday night. The staff was very friendly and helpful.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear rayk51: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for staying with us. We are glad to hear that you enjoyed your stay. We hope that you will stay with us again on your next trip through the Fernley area. Thank you again and happy holidays! Sincerely, Lisa Ketner General Manager

First, the people here were really friendly and helpful! Sadly, the facility didn't measure up to the staff. On the positive side, the room did have overhead light fixtures, so it was bright and cheerful. It was also clean and well maintained. Biggest down side was the noise. Noise from upstairs was disturbing. Noise from AC unit was worse! This was one of the new "blast furnace" types that has no "low fan" setting for ventilation and noise masking and comes on with such force that you feel like you are about to depart the runway only to shut off 30 seconds later. These things are becoming increasingly common and I don't know what management "weenie" decided that going to these units was a good idea but I hope that they are sentenced to spend several months living in one of these rooms. A secondary disappointment at this hotel was the breakfast. The area was cramped, the bananas were black, and the rest of it was mediocre at best.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Mike K: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for the kind comments about the staff. Regarding the loud AC unit you should have called the front desk and we would have been glad to move you to another room. I do apologize but we have been more than to move you. Thank you again for choosing the Best Western Fernley Inn. Sincerely, Lisa Ketner General Manager

The hardest part about driving through Nevada, beyond the boredom, is finding a place to sleep that is both cost-effective and smoke-free. This is an older facility, but has some targeted updates; we stayed one night on the way out to California, and one on the way back, and found each room clean and quiet, beds comfortable, and the hot breakfast in the morning, though in a small breakfast room, was well supplied and kept very tidy throughout service. Good black-out curtains, quiet facility, and not next door to casinos that would make the stay unpleasant. Very nice staff, attentive and friendly. Check-in and check-out took under 5 minutes. Good parking all around the building. For us, the smoke-free status of the motel was key. Since there are no sit-down smoke-free restaurants in what seems like the entire state, I'd recommend hitting the Walmart across the way for food you can eat in your room.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear ESCinID: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear you enjoyed your stays here. Your kind words are appreciated. We hope to see you the next time you are traveling through the Fernley area. We hope your trip was great and look forward to seeing you again. Sincerely, Lisa Ketner General Manager

stopped at this motel with our travel trailor and found the most pleasant and helpful lady at the front desk called Deanna. she helped us in every possible. not only giving us advice about the town but also so helpful with more places to go to and how to get there.We owned a small business at one time and we told her we would hire her in a flash if she had lived in our town.The rv parking and the motel were veery clean and the food was great. We will stop here again on our way home.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Randy O: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for the kind words about Deanna. Yes, we think she is a keeper also! We appreciate you taking the time to mention our staff. I hope you had a great trip! We hope to see you soon. Sincerely, Lisa Ketner General Manager

We stayed at the Fernley Best Western on our way home. We found it to be clean and had very comfortable beds. The room is set up nice for two people and has a separate fan in the bathroom that you can have off even if your using the bathroom. Overall it was a great stay and the breakfast wasn't bad either.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Marylu M: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad that you enjoyed your stay. We hope that you stay with us again on your next trip through the Fernley area. Again, thank you and we hope to see you soon. Sincerely, Lisa Ketner General Manager

I booked this location solely on the fact it was between Reno and Fallon NAS. I went to visit my son an Active Duty Navy Serviceman and was so pleased with this hotel. It's clean, even though I was told it is a pet room (you would never know). It's clean, the desk manager was really friendly, helpful and when I couldn't open the door, didn't laugh because I didn't lift up on the handle. ?? The free breakfast was great, and the coffee was very good (very important to me) I gave it a 4 Star review only because it is a bit dated. But other than that I would recommend it. Especially for all Families visiting there service person who is at Fallon NAS.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Carol_Ohara50: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are very glad that you enjoyed the hotel and the staff. We appreciate you compliments and hope that when you are in the Fernley area again that you will choose the Best Western again. Thanks again and we hope you had a great visit with your son! Sincerely, Lisa Ketner General Manager

We stayed here in Fernley for a week on a Sierra Club Service Trip. This hotel had most of the basics that I look for--plumbing that works (but the shower head needed replacing), decent towels, standard free breakfast, and the sink separate from the toilet and shower. But the heat/AC was terribly noisy. Within walking distance of several restaurants. Would stay here again.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Amythann: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I apologize about your heat/ac being loud. Just let us know about it next time and we will send maintenance up to take care of the issue for you. We hope to see you again next year with the Sierra Club Service Trip. Thank you again! Sincerely, Lisa Ketner General Manager

Midway stop over while traveling to wife's high school reunion. Excellent services, pleasant staff, convenient location, well appointed rooms, did not use pool but looked inviting, Wi-Fi worked well, Breakfast was well stocked and maintained.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Norman H: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for selecting us. We are glad you were pleased with your stay. We hope that the next time you come through the Fernley area that we will see you again. Thank you again and we hope you had safe travel. Sincerely, Lisa Ketner General Manager

Noise was due to people in and out all the time; toilet and sink slow to drain; shower handle wouldn't work easily; whole bathroom smelled like sewer leak. Heavy dust on carpet along baseboards. Bed was absolutely awful. Was told best motel in town. Will stay again but will ask for better bed and different room location not near maid station.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Judy: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I have discussed the issues you had with housekeeping and maintenance. I am surprised you didn't like your bed. We get alot of compliments on them. I would be interested in hearing what the problem was with the bed. We look forward to seeing you again! We also hope you had a safe trip! Sincerely, Lisa Ketner General Manager

Great place for a night of sleep. The room was large and bed was really comfortable. We had a handicap room - non smoking The bathroom was big enough for moving around and the shower was adequate with hand held shower head. The large refer was big enough for re freezing our water. TV was ok, they had a table & chairs which was great.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Gerald C: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and are glad that you enjoyed your stay. We hope you had a great trip! We would love to see you again the next time you travel through the Fernley area. Thanks again! Sincerely, Lisa Ketner General Manager

Perfectly located, clean and well run. Great breakfast in the morning. Helpful staff. Best rooms face away from the afternoon sun. The locks need to be replaced as many of our group had trouble getting into their rooms. Wetting the key seemed to help. Located within walking distance of a dozen good restaurants. Great place to stay.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear JohntheSkierGolfer: Thank you for choosing the Best Western Fernley Inn. We appreciate you and your groups business. Alot of the problems with the locks were your group was putting them next to their cell phones and credit cards. This will magnetize them. I'm glad you enjoyed your stay and we hope to see you again next year. Sincerely, Lisa Ketner General Manager

We were looking for a hotel out of away from the Reno strip on a road trip from Miami to San Francisco. Being it was the weekend all the reasonable and well rated Reno options were booked and rooms were $300+. This hotel fit the bill and the budget we paid $135. Fernley is a decent size City about 30 mins East of Reno and has decent food option beyond McDonalds. On the hotel itself: It's nice because it's tucked in and not visable from the road which keeps your stuff safer. It's a no frills motel style hotel. The front desk was nice and friendly. Again the lobby was not fancy. Some hotel lobby's are nice and the rooms are crap but this was the opposite in that the rooms are far better than the lobby. They have a computer if you need it. We had an issue with getting into our room and the front desk was nice enough to walk us to our room and show us the card key was working but we had to pull up on the door not down. The rooms are clean and renovated much better than what I expected by looking at it from the outside. It was nice to have a table to sit and eat at. The beds were comfortable enough. There was a large dorm type fridge and a microwave. The wireless is free and excellent. I was able to add new movies to the kids iPad with no issues and for free. Some hotels make you pay extra for their highest speed internet. They have an indoor pool and offer a hot breakfast on the weekends from 6 am to 10 am. For sure a safe, decent and clean option.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
To Whom It May Concern: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your nice comments. We appreciate that you noticed the renovations on our rooms. We hope that you will stay with us on your next trip through the Fernley area. We hope your travels were safe and hope to see you soon! Sincerely, Lisa Ketner General Manager

Nice basic, one-night stay in a very clean and comfortable double queen room on the 2nd floor. Staff was friendly and professional, breakfast was ample, and the location is easy for egress to and from Interstate 80. Good for a basic stay. Internet worked well, too. Access to a pool that I didn't use but nice to have available.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear BroekinRecord: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and we are glad you enjoyed your stay. Thank you for the kind words about our property. We hope you had a good trip. We look forward to you coming through the Fernley area and hope that you choose the Best Western Fernley Inn. Thanks again! Sincerely, Lisa Ketner General Manager

We chose this motel based on Guest Ratings. While the staff was very friendly and accommodating, the motel grounds and room furnishings were in bad need of an upgrade. The room was clean, the bed slept well, and noise was minimal. In spite of the good points, we would probably choose to stay elsewhere next time around.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Kenwh: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I'm sorry that you felt that we needed to upgrade. We just completed upgrades ie marble counter tops, drapes, bedding, and several other items. Thank you for staying. Sincerely, Lisa Ketner General Manager

Clean, friendly, convenient - right across the street from Walmart. Great place to stay before heading to the Playa. The breakfast was surprisingly good with real eggs and a variety to choose from - including waffles!

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear SirRead: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad you enjoyed the breakfast. We try to supply breakfast items for every one (gluten free, soy milk, etc). We hope you had a great time at Burning Man and hope to see you again next year. Sincerely, Lisa Ketner General Manager

Stayed here last minute and found the place to be just fine. Good chain quality place, clean, well maintained. Fernley is kind of a one night stop but that being said staying here was a good choice for us.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear mrt1955: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We thank you for selecting us on your way through. I hope you had a great trip and we would love to see you the next time you travel through the Fernley area. Sincerely, Lisa Ketner General Manager

Was told by the General Manager the price was inflated due to Burning Man Event. Burning Man was 10 days away. The breakfast was substandard and the juice? Really! The shower ran from warm to cold during the whole shower. Not a very good place to stay, especially for the price.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear shep5m: Thank you for staying with the Best Western Fernley Inn. We appreciate your business. A I explained to you by email. There are winter and summer rates and I gave you the dates for these. Burning Man rates go into effect 10 days before and 4 days after. I told you there was a premiere event in the area. I'm sorry you didn't like our rates but those were what you agreed to upon signing of your registration card. Again, thank you for your business. Sincerely, Lisa Ketner General Manager

I don't know who chooses to stay in Fernley, but I did. It was the start of a cross country journey and I got a late start from the Bay Area. I didn't want to stay in Reno, as I chose to get some extra miles in and stop further down the road in Fernley. I rolled in late, around 10pm. The receptionist was closing down the pool and hot tub, which took some time for her to get back into the lobby. Absolutely no problem. She was extremely friendly and apologetic. I got my room and drove around the hotel to find a place to park. The parking lot was full, but I happened to find a spot open directly in front of my room. There were a quite a few people hanging out in front of their rooms, smoking, drinking, talking. I was thankful none were near my room. When I got into the room I noticed it was slightly dated, but very clean. The WiFi worked great and the bed was comfortable. Upon check out, I was once again greeted by a very friendly / outgoing receptionist. She informed me of the breakfast and wished me safe travels. I'm not a breakfast eater, so I didn't opt for the breakfast. I did peek in and noticed the room was packed with families and people. There are a few quick food options near the hotel. There is a Starbucks near as well, a good bet for those driving a long haul. The hotel is a nice bed along the way, not much else. Staff is great and is big benefit for this hotel. The hotel is fine, if you're just looking for a nights stay it'll be fine.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Eric M: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and kind remarks. I am glad to hear the staff took care of you. We are a great alternative for Reno. We hope your trip went well. We hope to see you the next time you pass through the Fernley area. Thank you again! Sincerely, Lisa Ketner General Manager

The most friendly staffs. Staffs know us by name because we stayed here several times during a year. In room coffee is much better here than elsewhere. This hotel is within one mile from the 80 Freeway, very convenient. Across the street is a Super Walmart and plenty of decent restaurant around beside the fast food joints.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear 38hungd: Thank your for choosing the Best Western Fernley Inn. We appreciate your business. Thanks for staying with us again! We appreciate your continued business. We hope you had a good trip and look forward to seeing you again. Sincerely, Lisa Ketner General Manager

Had to wait as the receptionist was with family members in a hang-out room behind counter. Finally noticed and acted as if I was bothering her. Got a sun-blazing, freeway noise room on second floor-no elevator. Went to check out pool. It is located in a giant greenhouse in the "other" parking lot around the other side of the building. The entrance is hidden around the "other" side - farthest from motel. Indoor air had to be 130 degrees or more. It was 97 degrees outside. This is not an indoor pool by any means. It is a greenhouse covered pool in the direct sun in the parking lot. The hot tub was broken. We asked for a refund and left. Stayed at Holiday Inn in Auburn which was amazing, clean ad

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear KimS: Thank you for stopping by the Best Western Fernley. I am sorry you were not satisfied with pool. All of our rooms have black out drapes in them so I am surprised you are calling it sun-blazing. We only have one parking lot, the pool was located on the "other" side of the building. Sorry you had to walk around the building to get there. Yes the pool area is hot but the pool is not heated so when you get in the pool the temperature is just right. I am sorry you didn't get to experience it. Again, I apologize your experience wasn't a pleasant one. Sincerely, Lisa Ketner General Manager

When we first rolled into town we were told this best western was old and we should try somewhere else...I'm glad we didn't! This hotel was nice clean and the staff was super helpful! Plus the breakfast was really good.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Vonnette M: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for your kind words. Yes, the building is old but our rooms are updated and kept very clean. Thank you for recognizing that. We hope you had a great trip and look forward to seeing you again. Sincerely, Lisa Ketner General Manager

After traveling all day and temp was at 106 outside we deiced to stop instead of pushing through and staying in Winnemucca. This was a smart idea. 2 queen beds, super clean, with a great AC unit and a better price then Winnemucca. Grocery store and a few fast food placed nearby.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear BoiseID999: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your kind comments. We hope that you will stay with us your next trip through the Fernley area. Again, thank you and we are glad you enjoyed your stay. Sincerely, Lisa Ketner General Manager

Friendly reception desk staff gave us a key despite a somewhat early arrival. We were also offered pool access which we did not need (so this review does not address this part). The room was quite ok, clean and well maintained. The hotel is well located near a major supermarket and alike. Breakfast did have healthy choices. For a single night a recommendable choice for the price.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Patrick B: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and we are glad you stayed with us. Thank you for your kind words and we are glad you enjoyed your stay. We hope that you will stay with us again the next time you pass through the Fernley area. Thanks again. We hope to see you again. Sincerely, Lisa Ketner General Manager

a wonderful experience, with wonderful staff, clean room, nice pool, good breakfast, might be nice if you could have some gluten free bread and non dairy foods but I managed, fair value only because everything is so expensive now days, so I think it's a good value for these times only problem we had was hot tub was out of order, but hey stuff breaks down...

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Sharon I: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your kind words. We do have some gluten free foods and soy milk. Thank you for the idea of the bread. We will certainly look into that. Again, thank you and I hope you had a great trip. Sincerely, Lisa Ketner General Manager

We are on a cross country trip and have preferentially chosen best westerns. This one was friendly and clean. The room was older and could use some new paint and a new microwave but everything worked well. Breakfast was good and the staff was wonderful as we have come to expect.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Jessica H.: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear you enjoyed your breakfast. We are continually working on the breakfast. Again, thank you and we hope you had a safe trip! Sincerely, Lisa Ketner General Manager

Good location to stop on a road trip to Idaho. Conveniently located and the town of Fernley has a lot of conveniences, Walmart, Starbucks, restaurants. Nice, large pool with coverffor year round swimming. Would definitely stop here again and would recommend it to families.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Valerie C: Thank you for choosing the Best Western Fernley Inn. We appreciate you choosing us. Thank you for you comments and we hope that you will stay with us again when you travel through the Fernley area. Have a safe trip! Sincerely, Lisa Ketner General Manager

I have definitely stayed in better Best Western Hotels. The staff was incredibly friendly and helpful. It's the facilities I wasn't impressed with. They were run-down and in an unsafe area. My vehicle was vandalized in the hotel parking lot. The room in which breakfast was held was small and stuffy. Breakfast was not well stocked and many people were scrounging to find something to sustain them. I think this particular chain needs a remodel. Aesthetically, it's a 1 1/2 star hotel.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Justin C: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. The area we are located is a safe area. We have had only one problem in the five years that I have been here. I don't understand why you didn't report a vandalism to us. The breakfast room is small. The girls that do the breakfast try to keep it stocked as much as possible. There are times when alot of people come at the same time and unfortunately it takes time to cook the items. Thank you for your comments and we hope you had a safe trip. Sincerely, Lisa Ketner General Manager

We were on a road trip with our kids and this hotel was very convenient, close to a major highway. The room was nice and clean but a few repairs need to be made...electrical outlet didn't work, the AC unit cut on and off all night and needed to be adjusted, screens in pool area need to be replaced. The staff was very friendly and the breakfast was good. I would stay here again.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear javagirl63: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am sorry to hear about your maintenance items. Just so you are aware the air conditioner will go on and off. It is set at certain temperatures and will shut down once it reaches those. I do apologize if it was noisy. We certainly hope that you will return the next time you are passing through the Fernley area. Once again, thank you! Sincerely, Lisa Ketner General Manager

This hotel is right off the freeway but pretty quiet. The bed was comfortable and our room had a nice long dresser. Very clean, great customer service. The breakfast was the usual fare, nothing special. The pool area is nice.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear 543tinab: Thank your for choosing the Best Western Fernley Inn. We appreciate your business and we are glad you were satisfied with your stay. We hope that you will choose us again when you are passing through the fernley area. Sincerely, Lisa Ketner General Manager

We had car troubles & decided to stay the night in fernley. I called the first number on my phone for best western and booked a room. When we got to the hotel, the person at the front desk told us we did not have a room reserved, luckily they had 1 pet room left and found on their system that I had all ready paid. After a long day of being stranded in the desert because of car problems all I wanted was to rest in a clean room. While I walked in the room with my dog still in her crate... I STEPPED IN A BIG WET SPOT ON THE CARPET! I called the front desk to left them know, they offered me to switch room, after just telling me we got the last pet friendly room??? They convinced me the wet spot was probably where a dog had an accident and they shampooed the area. Feeling reassured, I asked for some towels to soak up the wet carpet... In the morning I lifted the towels up to find they turned bright yellow stained with pee. We Checked out of the hotel around 9 thinking our car was okay to hit the road again.....it wasn't. We came back to the hotel to ask for our room back till check out at 11. They said no. I told them our emergency situation and that we needed a hotel room for 7 hours for somebody to come get us. They made us wait for an hour for a clean room and charged us the full price. I told the front desk the right thing to do is to credit my account for the dog pee incident. They said --"it must have not bothered you since you slept in the room with dog pee, you've all ready checked out." all in all things were handled very poorly. Kindness goes a long way, I try not to make peoples jobs more complicated...

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Massageladyfromidaho: I would like to thank you for staying at the Best Western Fernley Inn. We appreciate your business. I would like to apologize for the wet spot in the floor. The housekeeper should have let maintenance know and the room would have been shampooed. It sounds like that did not happen from what you are describing. The clerk did offer to move you to another room. The room you were checked into wasn't rented for several days. We would have put you in a non pet room and deep cleaned the room after. So again I apologize if you felt the clerk didn't handle the situation properly. Just so you know, you were given a discount and we did not charge for the pet fee. So I am sorry the clerk did not inform you of that. Thank you for staying at the Best Western Fernley Inn. Sincerely, Lisa Ketner General Manager

I found the Best Western Fernley Inn to be well-maintained, clean, and comfortable. It suited my needs perfectly for a quick, 1 night stopover stay. It appears to be an older hotel, and there isn't an elevator, but the price is very fair. Overall, it's a nice, safe choice for traveler's on a budget. There is ample parking, the beds are comfortable, staff are friendly, the breakfast is plenty adequate, and the location is convenient.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear bcmitchell35: Thank you for staying with the Best Western Fernley Inn. We appreciate your business. I am glad to hear you found the hotel well-maintained, clean and comfortable. The staff does work hard to keep it that way. So thank you for the acknowledgement. We hope that you will stay with us again the next time you pass through the Fernley area. We hope you had a good trip. Sincerely, Lisa Ketner General Manager

The staff was friendly and helpful. The building looked good and well is maintained. the location is easy to find. The room was clean and well maintained.It has a large breakfast bar but the best part of it was the waffle.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear JohnvN6881QW: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am glad you enjoyed your stay and that every thing was satisfactory. I am glad to hear your liked the breakfast. Again, thank you for staying with the Best Western Fernley Inn. We hope to see you soon! Sincerely, Lisa Ketner General Manager

We had reserved a King room, pet friendly. When we arrived there was one harried desk clerk and lots of people needing attention. She found our reservation and gave me our keys. My husband was in process of getting luggage when I opened the door and found it was double queen room that had not been cleaned or made up. I walked back to office and the clerk was appalled. She walked with me to a room next door, which had not shown up as rented, and determined it was not available. So we walked back to the office and she told me that she had no more pet friendly rooms; however, she did put us in a double queen room that was "not pet friendly" and waived any additional fees. Our clerk was very kind but appalled that the shift before her had assigned guests prior to her shift. It all worked out and she assured me that we would not be charged a penalty fee (as we had been in Wenatchee at Comfort Inn). I would stay there again. The breakfast was good and a lovely Hispanic woman worked feverishly to keep everything spotless and keep the food coming.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Cecilia H: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for staying with us. Just to let you know we do not have any pet friendly rooms with a king sized bed. All of our pet friendly room have two queen beds in them and are located on the ground floor on the back side of the building. I am glad to hear that the clerk took care of you. I am not sure why the room was dirty but I will investigate and find out. Thanks you again for staying with us. Sincerely, Lisa Ketner General Manager

The Fernley Inn is situated in a good location: 1-About 50 miles up to the old gold rush town of Virginia City including the route will take you up the 6-mile canyon road which was important to the gold mines & 2-the Inn is located across the road to a new Walmart.& 3-many quick serve eating places close by. & 4 nice clean rooms.

Lisa k, Front Office Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Ronald A, First I want to thank you for taking the time to fill out a survey about your stay. We really appreciate it. We are so glad you enjoyed your stay at our property. I hope that, if you pass through in the future, we will get to accommodate you again. There is lots to see around Fernley! I hope your travels home were safe. Have a wonderful day Ashley Front Office Manager

The B/W motel was almost to it's name "Paradise" but not quite. It is a very nice/quiet motel and location. The parts that ALMOST get it to Paradise: neat and landscaped grounds with a golf course & club house in the back & nice/clean restaurant. The down side---the pool area, which looked to be nice, was locked and a sign said closed. The room we stayed in could use a mattress upgrade.

We stopped here to sleep while driving cross country. Rooms clean, friendly staff. Restaurants, Walmart, Starbucks, Wells Fargo all nearby. Did not stay for breakfast. Only disappointment was for our kids when they found out the pool was closed.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Ashleyj: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and we are glad you enjoyed your stay. It is advertised that the pool/spa are seasonal. I do apologize that your children were disappointed. Sincerely, Lisa Ketner General Manager

horrible nights sleep due to bed and pillows. small breakfast room. staff was wonderful and very friendly. Dog area could have used a really good cleaning but that is due to lazy dog owners not picking up after their dogs.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Bonnie P: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I'm sorry you did not like our beds and pillows. We get alot of compliments of those two items so I am not sure what the problem was with them. I apologize that the pet area was not clean. This will be taken care of. Sincerely, Lisa Ketner General Manager

The refrigerator did not work. The front desk told me that they could not give us another one as that would leave the next person checking in without a refrigerator. She sent the maintenance person to check it out. He agreed it did not work so he went to the next room and exchanged refrigerators. When we tried to take a shower in the morning, the water would not come on. My husband went to the office and asked what we should do. The office person came back to our room and said you have to really pull on the handle to get the water to come on. She said that it should be fixed. When we ran the air conditioner, it sounded like a B52 bomber was going to take off. Maybe that should be repaired also. Would think twice about staying here again.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear DonnaT: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am sorry to hear that your refrigerator was not working but I am glad that maintenance fixed it for you. Our water is turned on by pulling out on the handle and a lot of people can't figure that out. We are in the process of figuring some thing out so the guest knows what to do. Again, thank you for staying with us and we hope to see you the next time you come through the Fernley area. Sincerely, Lisa Ketner General Manager

Good room and very clean. Great refrigerator with room to freeze a few items. A little noisy since we were under the stairs and next to ice machine. Breakfast was very good with lots of options. A little less expense compared to nearby Best Westerns and easier to get into because more people go to the other cities around the area. I would do it again.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Karen S: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for your kind words. We hope that you will choose us again the next time you are traveling through the Fernley area. We hope your travels were safe and look forward to seeing you again. Sincerely, Lisa Ketner General Manager

These people really care about the guests. The room was immaculate, the food service delectable and hot. Management was extremely helpful in assisting me with a reservations mix-up. I totally recommend this establishment to all travelers.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Larry M: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and also your kind words. We are glad that you enjoyed your stay. We hope you had safe travels and look forward to seeing you the next time you travel through the Fernley area. Sincerely, Lisa Ketner General Manager

We stopped at this place road weary and tired and were glad to find smiling helpful staff. We were traveling with a cat so we were pleasantly surprised to find the room clean and not smelling of dogs. The breakfast was good, biscuits and gravy, bacon, eggs as well as an array of continental items. There was also plenty of fresh fruit available. This place is great to avoid the hustle and traffic of Reno.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Tracy G: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for staying with us. I am glad to hear that you enjoyed your room. I am delighted that you enjoyed the breakfast. We hope that you had a safe trip. We look forward to you staying again the next time you pass through Fernley. Sincerely, Lisa Ketner General Manager

Stopped here to break up a long road trip from Northern CA to Utah. Fernley is a good alternative stopover if you want to avoid Reno or can't find a good rate on a good room. This is still a Best Western so not fancy 5 star accommodations but it was clean and the decor was not severely dated like most motels in small towns. I just say that to level set expectations. The bed was slightly better than average as far as hotel beds go when it comes to comfort. Though not a big town, There's a Walmart and several fast food places within walking distance of this place which makes things convenient. I would stay here again if we needed to stop over on a road trip going through this area.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Cameron: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We appreciate your kind words and we are glad you enjoyed your stay. We hope that the next time you come through the Fernley you will choose us again. We hope you had a safe trip and see you next time! Sincerely, Lisa Ketner General Manager

Nice hotel with a wonderful staff. Good value for the money. Quiet. The night clerk squared away a mistake I had made with online booking and made sure I was not charged for a mistake I had made. Breakfast was typical for this type hotel; I didn't stay there for the food.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Richard M: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I am glad to hear that the desk clerk helped you with your mistake. We hope that you will come back and stay with us your next time through the Fernley area. Again, thank you and safe travels! Sincerely, Lisa Ketner General Manager

All was good. There was a mild odor in the room like a stale food odor. The breakfast included thin greasy bacon and pasty scrambled eggs, not very appetizing. The sausage gravy was good. A variety of other items were good.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Kend624: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for the repeat business. I'm sorry to hear that you did not like the bacon and eggs. The bacon is the pre-cooked and we just heat it due to our kitchen facilities we can not have raw bacon. We do use fresh eggs so I'm not sure what happened there. Hopefully on your next stay things will be better. Please feel free to let us know immediately if that happens. Thank you again for staying with us. We hope you had a great trip! Sincerely, Lisa Ketner General Manager

The Best Western Fernley Inn was a great choice on our way from Utah to California. It was clean, quiet, plenty of parking and the breakfast was nice. It wasn't too fancy but it was good. It was easier to stop before Reno in a small town and not be in a casino. The price was reasonable and the room was large. The small refrigerator was helpful too.

Lisa k, Front Office Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Lorraine B, I want to thank you for taking the time to fill out a survey on our property. We value any and all feedback. I am happy to hear you enjoyed your stay. I hope the rest of your trip went smoothly. Please come stay with us again the next time you are traveling from Utah to California. Thank you for choosing our Best Western as your rest stop. Have a blessed day. Ashley Front Office Manager

Was with a group of Ford Raptor owners that had just off roaded 160 miles in in the desert just East of Fernley that day and the hotel was a welcome site. Didn't want to try to drive back to Sacramento that night

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Steve K: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for staying with us. We are glad you enjoyed your stay and hope that the next time you travel through Fernley that you choose Best Western again. Safe travels and thank you again! Sincerely, Lisa Ketner General Manager

room was small, the girl at the front desk was nice but the evening clerk didn't have a clue how to do anything. I was trying to check on a future reservation and he had no idea what to do or where to look. The breakfast was ok

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Lori: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. I apologize that the clerk didn't know how to assist you. He is new but that is not an excuse I will make sure that he knows how to look up future reservations. Again, thank you for choosing the Best Western Fernley Inn. We hope that you will give us another try. Sincerely, Lisa Ketner General Manager

Fernly, about 30 miles east of Reno Nevada, looked like a good option for a night on a drive from LA to northern Idaho. It was. The rooms are not fancy, but up to Best Western standards. Check in easy, good breakfast, lots of dining options nearby. I still prefer interior corridors, but this was not a sketchy neighborhood, so it was fine.

Lisa k, Front Office Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Davenliane, We want to thank you for staying with us at The Best Western Fernley Inn. We also appreciate you taking the time to give us a review. It truly helps us better our property. We are glad you enjoyed your stay with us. If you are ever traveling through Fernley again, we hope to see you. Best Wishes Ashley Wake Front Office Manager

Clean. Great rooms. Pretty good service. The breakfast was great, but the set-up is not very good so it makes the room very crowded. But everything else about this hotel was great. And a great price. Parking is difficult because of so many cars and truck with trailers that take up 5 or 6 spaces.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Chela G: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for your kind words. We hope you had a safe trip and hope to see you again. Sincerely, Lisa Ketner General Manager

Room was clean and smelled nice. Breakfast was good, a variety of hot and cold food that was ready at 6am. Was supposed to have free wifi but it wasn't working for me - although I didn't try to get the issue resolved. The pool was closed during my visit.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Sarah: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and look forward to seeing you again. Thank you for the nice breakfast comments and I am glad you enjoyed it. Please contact the front desk about your wifi next time. They will help you or contact some one that can. The swimming pool is seasonal it is open from May through September. Thank you again!! We hope to see you soon! Sincerely, Lisa Ketner General Manager

Very nice stay! Quality extras in linens, breakfast choices including special diet needs and toiletries. In room micro and refrigerator. Friendly desk staff, quiet spacious room . Would definitely come again. Walmart across the street for random needs. Thank you for a good night's rest.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for the comments on our breakfast. We are continuously upgrading our breakfast to suit the publics needs. Thank you again for staying with us. We look forward to seeing you again soon! Sincerely, Lisa Ketner General Manager

This is a fabulous hotel. I love that they have designated pet friendly hotels so only people with pets end up in these rooms and it doesn't cause allergy problems for those that can't have pets. The breakfast of sausage, eggs, biscuits and gravy, waffles, yogurt, etc was fabulous. Bill at check in had two people in front of us and one on the phone. He was very patient, a great multi tasker and polite and business like to all. Ashley on check out was extremely nice too. This is a two story building and I love how you can park right in front of your room.The rooms were extremely clean with nice amenities. Very nice for a moderately priced hotel. Great deal for your money. Easy on and off to hwy 80!

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Jetaa83: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and hope that you will stay with us again. Thanks for the kind comments. We try to accommodate all types of travelers and there are alot of people traveling with pets. We do not want them in our regular rooms due to the allergies of others. Thank you for your comments on our breakfast and our staff. We hope to see your soon. Sincerely, Lisa Ketner General Manager

We stayed here for one night as we were driving through. It was a good location for us and the hotel was fine. We were able to walk to a place for dinner so we could get a little exercise. the Wi- Fi connection worked fine.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Charles L.: Thank you for staying with the Best Western Fernley Inn. We appreciate your business and hope to see you again in the near future. I am glad to hear that every thing was good for you. I hope that your trip went well. Again, thank you for choosing the Best Western Fernley Inn. Sincerely, Lisa Ketner General Manager

We stayed at the Best Western Fernley Nevada because it was a quiet stay since we were leaving the next morning for Las Vegas. We love staying in Fernley because it is very close to highway 95 and it isn't as busy as Reno. It's close to great restaurants such as the Black Bear Diner

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Katie1388: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and hope that you will continue to use the Best Western. I hope your trip to Vegas was good. Hopefully, we will see you soon. Again, thank you. Sincerely, Lisa Ketner General Manager

Thieves broke into my U-Haul trailer during the night. They used bolt cutters to sever the padlock, and stole computer equipment. Reaction from the front desk was that they were not liable for the loss. They suggested I could call the police if I wanted to. They clearly have a security problem in the area.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear William H: Thank you for staying with the Best Western Fernley Inn. We appreciate your business. This is the first time any thing was broken into in the almost five years that I have been here. I do apologize for the incident. To my understanding the desk clerk offered to call the police for you and you declined. You replied that you were running late and had to go. Again, I apologize for the incident. Sincerely, Lisa Ketner General Manager

Stayed 2 nights had a pet friendly room the check in was fast and friendly the room was clean plenty of towels a single serve coffee maker and a nice flat screen TV with lots of channels the wi fi worked great they also have a guest laundry at a very reasonable cost no loud noises the room was quite definitely not the crowds you get in Reno that's why I came out to fernley to spend my days off as a truck driver the breakfast consisted of eggs sausage biscuits and gravy make your own waffles cold and hot cereal pastries juice coffee was good check out was just as good as check in you could get better rates in Reno but not the peace and quite places in walking distance to eat Walmart a neighborhood bar next block over and yea on my next time off I'd stay here again also pool is closed for season room had refrigerator and microwave

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Brian C: Thank you for staying with the Best Western Fernley Inn. We appreciate your business and thank you for choosing us. We look forward to seeing you in the near future. We are pleased to hear that your enjoyed your stay. See you soon! Lisa Ketner General Manager

When every other hotel in the area had jacked up their prices during a three day weekend (including chains I usually stay at), this hotel offered a room at the regular price. I was pleasantly surprised with the quality of the room and breakfast - not to mention the price. I will not only stay here again, but the BW chain will replace my other chains for business travel.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Joe E: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you enjoyed your stay and would choose the Best Western Chain. We hope to see you soon. Sincerely, Lisa Ketner General Manager

convent access to property close to freeway, comfort beds, great breakfast with waffles fruit cereal bacon, eggs, rolls and drinks . handicap room on first floor . outside entrance next to parking we enjoyed the stay

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Gerald C: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you enjoyed the breakfast. Please let us know if there is any thing else you would like to see on the menu. Thank you again and we hope to see you soon. Sincerely, Lisa Ketner General Manager

We stayed here on New Years Eve. The room was super clean, comfortable, quiet and surprisingly moderately priced. All of the staff were friendly and genuinely interested in making us feel welcome. Restaurants and the casino are within walking distance. We will definitely stay here again.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Cmackay03: Thank you for staying with the Best Western Fernley Inn. We appreciate your business and hope that the next time you come through the Fernley area you will stay with us again, We hope your travels are safe and look forward to seeing you soon. Sincerely, Lisa Ketner General Manager

OK, so we got a dog friendly room due to traveling with the pets, but we don't expect it to be dirty. We expect clean rooms with added fees to take care of stains, etc. In our room with the dogs, the carpet was filthy and the dogs loved it - lots of pee stains and dribbles on the furniture to smell for hours. On top of that, the heater barely worked and we froze our butts off all night due to the lack of extra bedding in the room. Breakfast was a grim presentation of instant scrambled eggs and watery coffee. I'll stay somewhere else if passing through again.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Scott P: Thank you for staying with the Best Western Fernley Inn. We appreciate your business. Since you didn't leave your last name on the review I checked the last month and the only Scott P that stayed here was in room 117. Which is a pet friendly room. I personally went to the room and checked it. There are no pee stains and dribbles on any of the furniture. The carpet has no stains and when a pet does have an accident in the room. The carpet is shampooed that day. As far as the heater goes no one else has complained about that room. I am not sure if you left your key card in the slot by the light but if you didn't that would have been the problem. If the card isn't left in the slot the room registers as unoccupied. This is explained at check in. All you had to do was call the front desk and they would have assisted you. Just for your knowledge our eggs are fresh eggs and not instant. Also, I apologize that the coffee was not strong enough for your taste. Sincerely, Lisa Ketner General Manager

This was the second time that I've stayed at this location. Why, you might ask? Well I'm not a great fan of Reno and its prices for one. As for this place the staff is well trained and pleasant which is a great plus. The room had a very comfortable king bed with decent pillows to prop up with for watching TV. My accommodation was a special needs room so there wasn't a large counter area for toiletries, a small inconvenience! Check it out, save money and rest up for the rest of your journey

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Lawrence G: Thank you for staying with the Best Western Fernley Inn. We appreciate your business and thank you for your patronage. We hope that you stay with us again your next trip through the Fernley area. Happy Holidays and have a safe trip. Sincerely, Lisa Ketner General Manager

We chose this because on our travels we have discovered that as far as consistency in a nice comfortable room with amenites that WORK, Best Western seems to be the best choice. We were not disappointed, clean, comfortable, good television lineup, I would recommend this motel.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Kathy C: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and kind words. We hope that you stay with us again the next time you pass through the Fernley. We hope to see you soon! Happy Holidays!! Lisa Ketner General Manager

A great spot East of Reno. Easy freeway access, close to many restaurants and other shopping. New energy efficient room heating/lighting requires you to leave your key in a slot. This can be an issue in the winter if you're going to be gone for a while. Has campsites for RVs/trailers that are open in the summer.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Colonel Larry San Jose: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and glad to hear that you enjoyed your stay. We hope that the next time you pass through the Fernley area that we will see you again. Safe travels to you and Happy Holidays. Sincerely, Lisa Ketner General Manager

Great friendly service. Beds very comfortable. Breakfast was more than I expected. There were hot items as well as cold items. Coffee could stand to be stronger but I carry packets of Starbucks instant coffee to add to the hotel coffee for this exact reason! Would recommend this hotel.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Christina K: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and thank you for choosing us. We hope that you would choose us the next time you travel through the Fernley area. Thanks again! We hope you have safe travels. Sincerely, Lisa Ketner General Manager

I'm on a semi truck with hubby this week and we only have one bed in the truck so we stayed here for the night. Fernley is the best place to stop in a big truck or semi because the Walmart is centrally located and has a dedicated gravel lot for trucks and RVs. The Best Western was really nice. Under $80 incl tax by calling directly to the hotel. I could have gotten it thru this site for $66 but it was late and we needed to stop so I wanted to go directly thru the hotel just in case. At first they quoted me a higher price but I mentioned I could get it cheaper on line so they knocked off 10%. We arrived after midnight and there and someone was actually at the front desk!! The young woman was friendly and polite and professional. Our room was updated, clean and the beds were comfy. The bathroom was basic but again clean and updated. We will stay here again.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Celeste D: First of all, thank you for choosing the Best Western Fernley Inn. We appreciate your business. We thank you for your kind words and hope that you will stay with us again when you are in the Fernley area. Again, thank you and we hope to see you soon! Sincerely, Lisa Ketner General Manager

The Best Western Fernley Inn provided a night's stay for us on our travels. It was clean and sufficient for our needs. Breakfast was standard fare. It is easy on/off I80 as you are traveling. There are several fast food restaurants close by.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Joanna B: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We hope that you will choose us again the next time you travel through the Fernley area. I hope that you had a safe trip! Thanks again! Lisa Ketner General Manager

Excellent location, very nice rooms, most pleasant staff. Good restaurants within walking distance. Try the Lake Tahoe Brewing Company; modern twist on pizzas and appetizers that are out of this world.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Ron and Karen V: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are pleased to hear that you enjoyed your stay. Tahoe Brewery is new to the area and I'm glad to hear that your enjoyed it. Thank you again for choosing us and we hope to see you again in the near future. Lisa Ketner General Manager

If you request a non-smoking room, check it before you hand them your license and credit card, and if you want to use the pool, ask if it is open. Our experience at the Fernley Best Western was less than what we expected. The smell of tobacco smoke and the cover-up chemicals were "heavy" in the room and they were unable or unwilling to give us a truly non=smoking room, plus the indoor pool had been closed for the winter (as of October 1st), with no notification on their web site or outdoor sign.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear H4811mrichardr: Thank you for staying with the Best Western Fernley Inn. We appreciate your business. I just want you to know that the hotel is totally non smoking. People are allowed to smoke outside but not in our rooms. If we catch them we fine them an additional $150.00. Which every guest has to initial on their registration card. We do not use air freshener here. If it was a lemon smell that is from the carpet just being shampooed. So I do apologize if we missed some one smoking in the room. Our pool/spa are closed every year on October 1. It does state in three different spots on our Best Western site that the pool is seasonal. It is under the Hotel Fact Sheet and also under Amenities. If you scroll through the pictures it also tell you the pool is open from May through September. The reason for this is that our pool is not heated and we have had people complaining that it is too cold in September. Again, thank you for your comments and we hope to see you again. Sincerely, Lisa Ketner General Manager

I stay in Fernley while visiting family, and this is my second time at this establishment. The first time was in 2009, and it was a dated/typical BW motel with the basic elements and needs. Just this week, I stayed there again, and I was very impressed with the motel. I stayed in room #102 and it was really very much improved from my previous stay. Other than a few minor carpet stains, everything else was in tip-top shape. Even the complimentary breakfast was surprisingly good. If you need anything, there's a 24hr Walmart directly across the street. Did I mention that the staff were very attentive and friendly? Will definitely be back next year.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Elpasojack: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We thank you for the kind words as we have been renovating the property. It is nice to hear that you enjoyed the renovations. We hope that you will stay with us again your next time through the Fernley area. Sincerely, Lisa Ketner General Manager

The bed seemed pretty worn out but otherwise it was OK value for the cost. That said, a casino in Reno is often much cheaper and a lot better if staying outside Fernely is OK. I did for my final night.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Jason L: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We hope that you stay with us the next time you travel through the Fernley area. Some people prefer the quietness of Fernley instead of the hustle of the Reno area. Again, thank you! Sincerely, Lisa Ketner General Manager

We booked this (way in advance) for the night before the gates opened at Burning Man so we wouldn't have to drive all the way from Reno. We drove up from LA and the bonus was that there is a back route you can take that avoids Reno and cuts a lot of time off. We weren't the only ones! There was no vacancy when we arrived and the place was full of burners. Our room was huge and nicely appointed. We didn't use the pool but it is inside a glass greenhouse type building. The spa was closed (we might have checked it out if it was open). Self serve breakfast bar was good (waffle bar!). They have a lot next door where you can pay to park your RV (but you don't get breakfast & this may just be for BM) but since this is directly across the street from Walmart, I'd think you'd just park your RV there for the night (there were many & mutant vehicles too!). You can walk to various restaurants (I recommend Lake Tahoe Brewing Co.). The staff was (burner) friendly. :)

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Polaroid-girl: Thank you for choosing the Best Western Fernley Inn. We appreciate your business and hope that you return for next years Burning Man. We are glad your stay was enjoyable. Hopefully, you will return next year with more of your Burners. Thank you again! We hope to see you soon. Sincerely, Lisa Ketner General Manager

Am a BW member and this stop did not disappoint. Friendly service at each encounter; breakfast good. No signage coming into Fernley..exterior belies quality and cleanliness of rooms. Older AC a bit noisy on warm night, but applaud them for attempting an energy wise system.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear JacquieS: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. Thank you for the kind words. We hope that you stay with us the next time through the Fernley area. Again, thanks and we hope to see you soon. Sincerely, Lisa Ketner General Manager

Nothing exceptional about this property, typical western states Best Western hotel/motel. We travel a lot and it takes something quite special to impress my wife and I. This place is simply average, ment for a one night stay.

Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review
Dear Christopher S: Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We also hope that you stay with us again the next time you are going through the Fernley area. We hope you had a good trip. Again, thank you! Lisa Ketner General Manager