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Best Western Plus Hotel Ottawa City Centre, Ottawa

4.0/5  - basé sur 664 notations.
1274 Carling Avenue, K1Z 7K8, Ottawa, Canada - See map

Wired and wireless high-speed Internet included, TORLYS EverWood flooring in all rooms and suites. Full kitchen studio and suites, Cafe 1274, parking included, mini refrigerator and microwave in all rooms, studio and suites to suit corporate travelers, families and long term guests. We are centrally located between downtown Ottawa, Ottawa Airport and Bells Corners/Kanata. Surround yourself with the excitement of the city at this Ottawa hotel where convenience and luxury comes face to face with affordability. This Ottawa Hospital hotel is happy to welcome guests in town for the nearby clinics, specialists and care. Hospital patients and corporate travelers alike delight in the fantastic location of this Ottawa hotel. Sports groups, wedding groups and groups for capital tours are all regular guests. An Ottawa corporate travel hotel doesn't have to be expensive. We're very close to downtown and the expressway is only one block away. Whether you're in town for the Tulip Festival or Winterlude, having a fabulous location is essential. You can easily spend days checking out the fantastic local attractions near this Ottawa hotel. Visit the Parliament Building for the changing of the guard. Museums and art galleries abound. This Dows Lake hotel is in the perfect place to allow for walking tours, strolling through shops and exploring local cuisine. Enjoy the Ottawa River Parkway scenic drive or Queen Elizabeth Drive scenic route to really indulge in the natural beauty. Check out the Museum of Civilization, home of the RCMP (Royal Canadian Mountain Police) Musical Ride and the National Aviation Museum for a real treat. Carleton University, Royal Ottawa Hospital, and the University of Ottawa Heart Institute are also in the neighborhood. Ottawa golf courses, Britannia Golf Club and the Arboretum are a must see. Book your next stay at Best Western Plus Ottawa City Centre and leave the rest to us!

Best Western Plus

Hotel Ottawa City Centre

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 664 guest reviews
NOTE ISSUED
Excellent
228
Very Good
269
Average
106
Poor
40
Terrible
21
REFER TO NOTICE
Business Business
181
Couples Couples
131
Family Family
252
Friends getaway Friends getaway
39
Solo travel Solo travel
48
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good Value in Ottawa"

5
09/07/2018

Refurbished hotel provided great value for summer travel months, free and secure parking, great performing air conditioners, very courteous staff, and well prepared departure paperwork. The Filling Station at the corner of Clyde and Woodward is a great breakfast and lunch location, and Westboro is less than 3 kilometers north of hotel.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear savvysailormurr, Thank you for taking the time to comment about your recent experience with us. I am glad that we were able to meet your expectations.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Nice staff"

4
06/07/2018

Thank you lovely receptionists and Jory the bartender. You made us feel most welcome, and it is greatly appreciated:) Jory was so pleasant to talk to and was very obliging. The restaurant has nice breakfast as well and the pool outside is warm ??

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Kena W, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to meet your expectations. Thank you for the lovely comments about Jory, and I will be sure to share your comments with him.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Immaculate hotel property"

5
04/07/2018

I booked this hotel through an on line booking service which I do commonly use. Unfortunately when I went to check in, they had a ready record of My booking, but there was some kind of a technical hitch between the booking company and hotel, and I was delayed for a few minutes. The reception agent was very apologetic, and assured Me was nothing to do with Me, but a rather regular scenario with the booking agency. That aside, My room was absolutely immaculate. I've stayed in hundreds, probably 1,000's of Hotels over My long career, and this one ranks right at the top for cleanliness and appointments. There was construction on the main highway and normal access to the Hotel location was closed, which could be bit of an issue for those not familiar with the area. As well as the great room, the staff were also superb.!! This place definitely ranks as one of the best places I've stayed in a very long time. Not sure how it gets it's designation as city centre, since in My opinion it is quite a ways from what I'd consider City Centre, but on Plus side, normally would allow for very easy access, with ample outdoor parking.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear CropFarmer, Thank you for your wonderful comments regarding your recent stay with us. I am pleased to hear that we were able to meet and exceed your expectations. It is very rewarding to hear such great feedback from our valued guests which helps to motivate all our team members to thrive even harder to deliver superior service and provide clean and comfortable rooms each time. I will definitely pass your comments about the top notch cleanliness to our housekeeping team.I agree with the construction along the main highway is somewhat of an inconvenience to all of us, but I am sure once it is completed, we will once again have easy access to the hotel. Thank you again for the wonderful comments and look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe

"Not ideal for people with insomia"

2
25/06/2018

I'm actually surprised with all the positive reviews of this location. I've just been in the hotel yesterday and I cannot believe how poor the sound proofing of this hotel. I did not get to sleep as I can hear every movement of the guest at the upper floor and people talking at the hallway. The floor is all wood and this makes a poor sound barrier. Even when I try to walk in our room I could hear my footstep. I have used other Best Western in Toronto but their floors are carpeted and not wood.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Ross U, Thank you for taking the time to comment about your recent experience with us. I am truly sorry to hear that we were not able to meet your expectations and that your sleep was interrupted by the lack of sound proofing in your room.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Niran Abeysinghe

"Excellent hotel!! Highly recommended"

5
16/06/2018

Stay was very enjoyable. The staff were friendly and attentive. Always ready to assist. Room was modern but elegant. Nice touch. Restaurant was very good too. The location is just outside downtown but not far. A short bus ride or cab ride away. The heated pool is an added bonus. Will definitely stay again.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Paul P, Thank you for taking the time to comment about your recent stay with us. I am pleased to hear that we were able to meet and exceed your expectations.I am glad that you were able to enjoy some of our facilities during your stay. Yes I agree the heated outdoor pool is a big hit during the summer season. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe

"Excellent Service"

5
08/06/2018

I'm giving 5 stars mostly because of the customer service and value. If you're reading this looking for 5-star luxury, this review won't help you. Anyway, the property is clean with tidy rooms. My room wasn't luxurious but everything was kept in excellent condition. From the start, the front desk was very courteous and on top their responsibilities. It appeared that the staff had a clear understanding of how to deliver good customer services Where they shined is in the way they handled an issue in which a large group of kids stayed at the hotel and got a little noisy during the evening. I mentioned the issue to the front desk who immediately jumped into action and made things right for me. Ultimately, they moved me into one of the suites which was away from the kids and quiet. I never heard another peep during my final two nights. I think they also cracked down a little harder on the noise so kudos to them for standing up for us business travelers.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear jth2121, Thank you for taking the time to comment about your recent experience with us. I am glad that we were able to meet and exceed your expectations. We appreciate your honest feedback and I am happy to hear that the front desk staff was able to relocate you so that you were able to get a good nights sleep during the remainder of your stay. Yes we do everything possible to make our guests feel at home and ensure that they are able to get a good nights rest while staying with us. We hope you will consider us to be your home away from home when visiting our nations capital. Sincerely, Niran Abeysinghe

"Comfortable and clean accommodation"

5
26/05/2018

Friendly and helpful staff, clean and comfortable room and bed, spacious room, decent restaurant with craft beer and above average quality of food, good location for arrivals and departures, quick chevk-in and check out

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Canuck102150, Thank you for taking the time to comment about your recent experience with us . I am happy to hear that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Nice Hotel close to the city center"

4
23/05/2018

The room it's good, clean and have parking available, except it's a bit noisy at night (it's Saturday). Very close (driving distance) to all the places we are visiting in Ottawa. Not much view as we are in the ground floor.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Bosco T, Thank you for taking the time to comment about your recent stay with us. I am happy to hear that we were able to meet your expectation. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"You meet the nicest people"

4
18/05/2018

Really friendly and outgoing staff, very clean and a little worn.... Stayed for business the check in was quick, friendly and cordial. The room was renovated but the wall paper can`t hide the damaged wall around the ac under the window...the bed was AMAZING and very clean. All in all for the value you get a nice clean room with the nicest people working there.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Traceler13, Thank you for the wonderful comments regarding your recent stay with us. I am glad that we were able to meet your expectations. We are currently working on repairing the damaged walls under the AC units which was caused by the recent upgrades to our PTAC units. It is work in progress and should be completed soon.I am pleased to hear that you found our bed to be amazing and clean. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Near the Heart Institute"

4
11/05/2018

Very friendly welcome upon arrival. Upgraded when they found a suitcase still in the room we were assigned. Very close by to the hospital. Food was great at the restaurant downstairs. Check out was no problem. We would stay here again if we need to.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear BVB4750, Thank you for taking the time to comment about your recent stay with us. I am sorry that you were initially sent to a room that already had a suitcase, but happy to hear that the staff was able to rectify the situation very quickly. Once again thank you for taking the time to fill out the online survey and we look forward to welcoming you again soon. Sincerely, Niran Abeysinghe

"Very Nice Hotel conviniently located"

5
08/05/2018

I would recommend this place we had a very pleasant experience. We travel with 8 month old twins and they provided little cribs and the fact that there is a microwave and a fridge in the room makes it very appealing to us. Nice area of the city very centric.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Sonia W, Thank you for your wonderful comments regarding your recent stay with us. I am pleased to hear that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Convenient, efficient, comfortable"

5
03/05/2018

Always stay here for its cleanliness and access to and around the city. Lots of parking, staff really good, and the breakfast is top notch. You pay a small price for a tasty and plentiful breakfast with super service. Better than the included tasteless ones offered by other hotels, including BW.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Normor, Thank you for taking the time to comment about your recent experience with us. Thank you for being a loyal member of the BestWestern family! We do take pride in providing a clean and comfortable room to all our guests and our team goes above and beyond to make all our guests feel at home. We look forward to welcoming you back soon! Sincerely, Niran Abeysinghe

"Great Budget Option"

4
30/04/2018

We stayed only one night before leaving Ottawa, great value, comfortable room and really friendly staff. The hotel is currently being refurbished but the room was comfortable and clean. The location is convenient for the airport, downtown and restaurants.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear JeannineBC, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Niran Abeysinghe

"Amazing hotel"

5
30/04/2018

Hotel was clean and well maintained. Staff were helpful and courteous. Hotel restaurant had good food and good prices. Close to attractions in the city. Easy to get to. 9/10 experience overall. There was someone smoking across the hall from us shortly after we arrived. I informed the front desk and they upgraded us to a top floor suite at no charge because we had a 9 month old with us. Excellent service. Would recommend

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear James K, Thank you for taking the time to comment about your amazing experience with us. I am sorry to hear that you were initially inconvenienced by one of the hotel patrons smoking in our non smoking rooms. It is regrettable that we still get some individuals who completely ignore our house rules and cause inconvenience to other valued guests. It is great to hear that our receptionist was able to look after you and your family and prevent further disturbance to your stay. Thank you again for your wonderful comments and look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe

"GREAT HOTEL"

5
18/04/2018

We stayed in this hotel for almost 6 months and it was fantastic. The staff made our hotel experience exceptional. Adrienne and Stefanie were extremely helpful, friendly, and accommodating. I can't say enough about the staff - they truly made our stay feel like home. There was ample parking throughout our stay. The WiFi connection was great in the rooms. We will definitely be coming back!!! Thank you Best Western staff!!!

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 219brittany, Thank you for taking the time to comment about your recent stay with us and thank you for being a loyal BestWestern family member for the past 6 months. I am pleased to hear that we were able to meet and exceed your expectations. I will definitely pass on your wonderful comments to Adrienne and Stefanie. I agree that we have a great team working for us who will go above and beyond to make the guest feel at home. Thank you again for the wonderful comments and we look forward to hosting you again soon. Sincerely, Niran Abeysinghe

"Amazing hotel"

1
17/04/2018

Hotel was clean and well maintained. Staff were helpful and courteous. Hotel restaurant had good food and good prices. Close to attractions in the city. Easy to get to. 9/10 experience overall. There was someone smoking across the hall from us shortly after we arrived. I informed the front desk and they upgraded us to a top floor suite at no charge because we had a 9 month old with us. Excellent service. Would recommend.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear James K, Thank you for taking the time to comment about your recent stay with us. After reading your comments, I believe the rating for your review was done in error. I am happy to hear that our staff was able to relocate you when you found someone smoking across the hall from you. We are 100% non smoking hotel but unfortunately we do have some individuals who refuses to oblige by our house rules and we will do every thing possible to deter them from inconveniencing other guests. I thank you again for your valuable feedback and look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe

"Feels Like Home"

5
13/04/2018

I can't say enough about my stay (stays) at this location. Right from entering the front door till the time we left. All the staff were very pleasant and helpful. Restaurant was very good as were the servers. WiFi connection was great too. Overall, I will be BACK!!

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Susan E, Thank you for your wonderful comments. Our staff does try hard to make everyone feel at home. I am happy to hear that we were able to meet and exceed your expectations and we look forward to welcoming you back soon. Sincerely, Niran Abeysinghe

"Great stay in Ottawa"

5
11/04/2018

Room was exactly as advertised. Hotel has been recently updated and you can tell. Staff were very warm and friendly. Lots of parking on site. Hotel was easy to find (right off the 417) and the centre of Ottawa is a quick drive away.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Heather H, Thank you for taking the time to comment about your recent experience with us. I am glad that we were conveniently located for your travel needs. Yes we have done quite a lot of upgrades to the property and we are still continuing to upgrades the interior and exterior of the building. Our staff is well known to be very hospitable and caring and always try their best to make our guests feel welcome. They are one of our strongest assets. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Superb Staff with service above and beyond expectations!!"

5
04/04/2018

My wife and I stayed at this hotel last Thursday and again on Monday night while in Ottawa as we visited family in the surrounding area and near Toronto. We must say the staff from the moment we arrived and left went over the top to make sure we were welcomed and treated us so kindly in every respect. It is clearly evident, they have superb managers who know how to treat staff including the staff on the front desk, to the cleaning staff and the restaurant staff. When we arrived we were greeted by such friendly staff who provide us with a drink voucher. Thinking we were too late to catch the restaurant & bar at 10:30 , Jory, quickly responded and brought us supper and wine to our room. On Monday night we were late getting in from the Sens game and while looking for some munchies at 11 PM , Jory again came to the rescue, stayed late and delivered wings and wine to our room. I heard Fran made it all happen...I must say the service at this hotel is one in a million!! Thanks to all staff for making us feel at home.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear jcmurray2016, Thank you for taking the time to provide wonderful comments about your recent experience with us. I am happy to hear that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am pleased that the restaurant team was able to go above and beyond to service your dinner requests. We always try to make the guest feel at home when they are visiting us and it is truly rewarding to hear that we were able to accomplish that. I thank you again for taking the time to write such a wonderful comment which helps to motivate the staff and increase their morale. We look forward to welcoming you again soon. Sincerely, Niran Abeysinghe

"Good hotel, good location, restaurant a nice touch"

5
03/04/2018

Our family enjoyed 6 nights at the Best Western Plus during the March 2018 spring break - we visited Ottawa from Vancouver, BC, with our 15 year old son and Mom/Dad of course. The Room Our room was on the 4th floor (that's the top floor) with 2 queen beds, non-smoking. We would recommend the top floor of any hotel that's not full concrete construction, as it avoids any noise from people walking or running on the floor in the room above you - not pleasant when you're trying to sleep because you're on a different time zone. The room was large and spacious with a desk and round table, and kept tidy and clean by the hotel staff throughout the week of our visit. The beds were very comfortable, as were the pillows. Drapes were blackout, and the heat/air-conditioning unit was about as quiet as you can get for an in-wall unit to the exterior. You can hear hallway noise - such as housekeeping staff or other guests talking/running down the hall - for this reason, we would recommend you ask for a room on the end of the hallway, to minimize other guests having to walk by your room. Oddly, there was no do-not-disturb sign to put on the outside of the door. The TV was a large flat panel with a good image, and the room included a microwave and fridge. The fridge in our unit did emit a high pitch squeal, so we unplugged it at night - though I expect this was a unique problem to our particular fridge - note the fridge is housed in a wooden cabinet to help contain any buzzing noise, which, other than the high pitch squeal, was minimal (suggest hotel facilities take a look at this fridge). If you have a child with a gaming console, bring your own HDMI cable (the TV won't have one, as it's connected to a data network for service). Restaurant The hotel has an excellent restaurant. They serve breakfast until noon each day, and I believe later on the weekends. And the breakfast is excellent, service friendly and prompt. And prices are reasonable. We would highly recommend having breakfast at the hotel restaurant each morning. I enjoyed eggs and bacon with toast several mornings, my son eggs benedict, and my wife an omelette. If you are gluten free, they have an option for gluten free toast! Oh, and they will do room service for you too. Parking Is free, and there was ample space for us to get a spot close to the door no matter what time we returned to the hotel at the end of each day. Other Services One big bonus is a 24 hour Shoppers Drug Mart across the street from the hotel - and it's a large Shoppers with lots of the common stuff you might need during your stay. The hotel is close to the 417 highway, and is centrally located in the metro-Ottawa area. WiFi was fast and reliable in the room. We did order Chinese food late one evening from the binder of recommended restaurants in the area that was included in the hotel room - the delivery was prompt, and the food was excellent, plus the delivery person very friendly. There is also a laundry room in the hotel for guest use - we didn't use this service during our stay.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Tim P, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to exceed your expectations. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.I am sorry that there was no Do Not Disturb sign in your room and that the mini in-room fridge emit a high pitch squeal. I have forwarded your comments to the housekeeping and maintenance manager for review and follow up. Thank you for your kind remarks and suggestions for our future guests and we look forward to welcoming you and your family again in the near future. Sincerely, Niran Abeysinghe

"A short stay"

2
02/04/2018

We stayed here one night, arrived late and left early in the morning. We found the room to be clean but nothing special. The beds were okay, my one daughter found the room to be cold. What was really annoying was that the phone in the room rang at around 2 in the morning. The person on the other end was claiming to be the front desk, asking for our credit card information as their system went down and they lost it. We figured it was a crank call and hung up. It ruined our sleep and we were not to happy. Told the front desk in the morning and he mentioned that it has happened before. Someone could be duped by that , especially when they are half asleep.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Mumbo82, Thank you for taking the time to comment about your recent experience with us.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The safety and privacy of our guests is always our top priority. Call scams to guest rooms are trending upwards in the hospitality industry and we have notices posted through out the building creating awareness for our valued guests. I sincerely regret that the perpetrator was able to get through to your rooms and ruin the sleep for you and your family.Please note that we are taking every possible precautions to prevent these scam calls from reaching our guest rooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Niran Abeysinghe

"Starting to Need Upgrades"

4
25/03/2018

I wish I could make this review a 3.5 because that's where it belongs in my opinion. This is our third time staying at this hotel in the past 5 years and we have seen changes just due to time and wear & tear. The first time we stayed the bed was so comfortable we actually found out what the mattress was and we have that same one at our house- this time not so much. I don't know if they changed mattress types or if they just haven't updated but I found the bed to be somewhat uncomfortable this time around. The rooms are still decent but they need upgrading- mosly smaller things like painting etc. Our tub worked fine but the faucet handles were missing trim parts and the removable cover on the front to access the jacuzzi motor was barely hanging on. The breakfast was fine but certainly not fantastic. I am not sure this has as much to do with this hotel as it does in general with hotels that offer complimentary breakfasts. I think we have grown tired of them over the years as they are mostly bland. Just a personal opinion. The common areas are clean and the staff was very friendly. While this is still a good hotel, I think if we come back to Ottawa in the near future we might try something different.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Kevin K, First and foremost, thank you for being a loyal customer for the past 5 years. We truly appreciate your loyalty and business. I regret that this time around we were not able to meet your expectations. We do change our mattresses depending on their condition and continue to use the same brand through out the hotel. We continue to update the guest rooms/exterior and the work is still in progress. I have communicated your comments regarding the faucet handle and the cover to the jacuzzi motor to our maintenance team for review and follow up. Thank you again for your loyalty and we will use your feedback to recommend improvements to our product. Sincerely, Niran Abeysinghe

"Last minute booking to attend a funeral"

4
21/03/2018

Had a very nice stay at this hotel compared to Travelodge where we stayed previously which was terrible. The staff at Best Western were pleasant and helpful. The room was nice and the beds very comfortable. Would definitely recommend Best Western Plus Ottawa for your next stay.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Kar554, Thank you for taking the time to comment about your recent visit to our property. I am sorry to hear about the circumstance of the reason for your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon under a better circumstance. Sincerely, Niran Abeysinghe

"Hospital stay"

4
06/03/2018

The hotel is within easy walking distance to the Civic, 15-20 min, or a short cab ride. With evidence of a medical appointment there is a discount on the room. A coupon was received on checking in for a free beer, wine or beverage in the bar.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear bill s, Thank you for taking the time to comment about your recent experience with us. Yes we are conveniently located close to the Civic hospital and offer a special hospital rate once the appropriate documentation is presented at check in. I am glad that you were able to enjoy a complimentary beverage on us. We look forward to hosting you again in the near future. Sincerely, Niran Abeysinghe

"Nice and clean"

4
04/03/2018

We stayed at the hotel for 3 nights. It was very nice and clean. Bedding comfortable and staff was very accommodating. The restaurant was clean and not busy. We had some nice salads with chicken or salmon.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Bob M, Thank you for taking the time to comment about your recent experience with us. I am glad that we were able to meet your expectation. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Great to hear that you were able to enjoy a meal at our onsite restaurant We hope you will come back and see us again soon Sincerely, NIran Abeysinghe

"Clean, quiet and great customer service - no free breakfast!"

3
01/03/2018

Veery clean and and quiet. Location isn't the greatest but you wouldn't be staying here for that reason. Choose a hotel closer to downtown if you are a tourist. Easy check in, great customer service. The only thing that would make this hotel great is a free breakfast. A little pricey for the location!

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Bluntforce18, Thank you for taking the time to comment about your recent experience with us. I am happy to hear that you were able to enjoy a relaxing stay in one of our clean, quiet and comfortable rooms. I regret that our location was not ideal and that you found our pricing to be a little higher for the location. As you may not be aware, we do have some rates that is inclusive of breakfast which might be an option to consider when booking your next reservation. I thank you for your feedback and look forward to welcoming you back again in the near future. Sincerely, Niran Abeysinghe

"Not up to BW expectations"

3
21/02/2018

The rooms in this hotel are fine with lots of space for working. The laminate flooring in the rooms does not clean well giving the impression that the floors are dirty ( when they may not be.)Had a room with a leak in the closet but was taken care of and room change was done well. There is no breakfast included in this site which is something that I have come to expect as a Diamond BW points member. The restaurant is Ok but the menu is a bit limited and the prices a a bit high for what you get. The prices for the rooms however are attractive for Ottawa and the location was good for where we were working.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear abdcfish, Thank you for taking the comment about your recent experience with us. I am sorry to hear that we were not able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad to hear that our staff was able to take care of the issue with your closet and that our location g and pricing for the rooms was attractive to you. We would love the opportunity to welcome you back on your next visit to Ottawa. Sincerely, Niran Abeysinghe

"Very poor service"

1
20/02/2018

Stayed at this hotel for a bit, and had such a bad experience. Booked it online, so we couldn't get out of the reservation. People beside us were smoking joints a lot and the smell was really disgusting (even in the hallways). The room does not look anything like it does on the pictures. A few times when we were gone we came back without our rooms cleaned, and they told us that they couldn't do anything about it because the cleaning ladies weren't there anymore. I made one call for two minutes to Gatineau and had them charge our room 10$ extra (when Gatineau is not long distance?). Also, my boyfriend injured himself, and there was NO FIRST AID KIT OR ICE... and the front desk told us to walk to Shoppers Drug Mart to get ice OURSELVES across the street?! (After going to buy ice, we realized they have ice in the back of the hotel which they didn't tell us) I'm sorry but I travel the world as an athlete and it's really sad to see Ottawa (my hometown) having the worst service out of all hotels I've been to. Also, I had a meeting with the manager and she did not care at all about our complaints. I don't like complaining but I needed to post this so they can at least buy a first aid kit (so the next person doesn't take them to court).

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Petra J, Thank you for taking the time to comment about your experience with us. I am truly sorry to hear about your poor experience at the hotel. Please call us so that we can get more details about your incident. Thank you, Niran Abeysinghe

"Perfect room, restaurant and service was great!"

5
16/02/2018

I usually stay at holiday inn, but because of the convenient location of this hotel, I gave it a try as it was recommended. It was perfect, the room, the in hotel restaurant was very good and really convenient as well. The staff was great, especially reception. I'm going to continue using this one during my stays in Ottawa. Joe Jensen

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Joe J, Thank you for taking the time to comment about your recent experience with us. I am glad that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back on your next visit to Ottawa. Sincerely Niran Abeysinghe

"Nice hotel to stay while in Ottawa"

4
27/01/2018

Good hotel to stay in while in Ottawa. Staff was really nice. The person who checked me in was really nice and gave me a wealth of information about the hotel and the BW rewards program. Room was too cold for my liking but overall it was a nice, clean room.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear dal288, Thank you for taking the time to comment about your recent experience with us. I am happy to hear that your overall experience with us was satisfactory. Thank you for complimenting our staff and I agree they always go above and beyond to provide a superior guest experience. I am happy they were able to provide you with valuable information pertaining to BestWestern Rewards program\\ I regret that the room was colder than what you wanted it to be but glad to hear that you found the room to be nice and clean. Thank you again for your valuable feedback and look forward to hosting you again soon. Sincerely, Niran Abeysinghe

"Pretty good stay! "

4
23/01/2018

I stayed here for one night in January of 2018. I had an appointment in Ottawa, so I only needed a place to sleep for the night. I booked on Hotwire for $103 per night, including parking. The hotel is conveniently located, easily accessible off the 417. It is located within walking distance of several restaurants and shops. The public bus has a stop out indeont. The outside and parts of the inside of the hotel are dated. However, there appear to be ongoing improvements. For example, my room had new hardwood floors and updated bedding. The hotel staff were all considerate and customer service oriented. Whenever I engaged with them, they asked how my stay was going and if there was anything they could do for me. The room itself was well equipped with a bar fridge and microwave. The website advertises that each room has a hair dryer, but I admit it took me more than a few minutes to find it (it was hanging on a hook on the back of the bathroom door). The only negative thing I have to say about the hotel is that I found it quite noisy. I could hear other hotel patrons walking and talking down the hallway and I could hear noise in the rooms around me. However, I did not call the front desk to complain nor did I ask to be moved to a quieter location. I feel that if I had, my request would have been accommodated. I would stay at this property again for short term stays in Ottawa.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Kathleen D, Thank you for taking the time to comment about your recent experience with us. I am happy to hear that we were able to meet your expectations. We are continuously making improvements to the property to enhance the overall guest experience and thank you for appreciating our efforts. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Good place to stay for a quick visit. Little far from the parliament hill."

4
21/01/2018

We stayed here for 3 days during our trip to Ottawa on the Canada day weekend. The hotel is a little far from the parliament hill and bus service is not so good. But this is not a problem if you have a car, or like our case Uber. It worked well for us, because we wanted to avoid the crowd. We didn't use the hotel facilities much, neither did we eat there. But the room was quiet and the staff was nice. We didn't have many demand and didn't want to be bothered much. We got the privacy we needed. There is a nice diner called Rocking Johny and a shopper's drugmart across the road. I will probably stay here if I visit Ottawa again.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear hirakchatterjee, Thank you for taking the time to comment about your recent experience with us. I am glad to hear that you were able to stay with us and enjoy the 150 Canada Day celebrations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you were able to get the privacy you needed while enjoying the comforts of our quiet rooms. We hope you will come back and see us again soon.+ Sincerely, Niran Abeysinghe

"Great location"

3
19/01/2018

Great location close to where I needed to be the following morning. Big rooms, somewhat old and they would welcome some renovations. Beds were too soft. No breakfast included which, including the overall experience, made me feel the fare I paid was quite overpriced.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear alaurentino, Thank you for taking the time to comment about your recent experience with us. I am glad that our property was conveniently located for your business trip. Yes I agree that the rooms are of a decent size and we are continuing our efforts to improve the overall look in our guest rooms. Even though we do not offer a complimentary breakfast, we do offer rate packages that includes a cook to order breakfast which might be a option for you in the future. Thank you for your feedback and we look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe

"Great Change!"

5
10/01/2018

Love the new exterior changes you have done to the property! Looks great and like the new and quiet Ac/Heating units in the rooms, what a big difference, your rooms looks great! Nice to see continuous efforts are being made to improve the appearance of the hotel. Keep it up!

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear DRUMMERMATRIX, Thank you for taking the time to comment about your recent experience with us. I am glad that you are noticing and appreciating our on-going improvements to the property and the guest rooms. Yes the property is looking great with the new updates we have done to the exterior. The new energy efficient PTACS are a welcome change to the property. Thank you again for your kind comments and encouragements and we hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Average hotel but clean"

3
08/01/2018

Stayed for one night. Room is very clean. Not much around in terms of food. The lounge/bar is poorly staffed and the food isn't great. Better to order in from outside. . Wake up call didn't come. Front desk is skeleton staff which means waiting in line for some time.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear stargrit, Thank you for taking the time to comment about your recent experience with us. We regret that your overall experience was less than satisfactory. I am sorry to hear about your poor experience in our on site restaurant and that the wake up call did not go through. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Niran Abeysinghe

"Great location"

5
07/01/2018

Starting with the check in,it's a positive experience. Beds are a 10+ ,rooms nicely decorated , the lady who made up our room was amazing, she could not do enough for us. We ate in the restaurant, good food ,reasonable, good service.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear D7249TIkeithf, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Better Than I Expected"

4
30/12/2017

We haven't stayed at a Best Western for years, because we were not impressed by the chain. I booked three nights at this one because of its proximity to family in the area. In the end, it was better than I expected. There is construction/renovation going on at the hotel, so when we arrived, it did not look promising. The entrance is small and uninviting, and my heart sank. The situation did not improve with the person who checked us in. Despite the fact that I had dutifully filled in the "preregistration" form sent to me by email, she asked us twice whether we had a car (we didn't), and she was under the impression that we needed a pull-out bed (we didn't). On top of that, she asked me write in my husband's name beside my own. Why does the hotel need that? I had asked for a high floor--and the check-in person gave us a room on the second floor. The hotel has only four floors, but still: What's the point of letting guests make requests if they are simply going to be ignored? When we got to the room we were surprised to find that there was no carpet anywhere on the floor. This probably makes cleaning easier, and in general I would prefer it, especially in the summer. However, it was extremely cold in Ottawa that week, and cold bare floors were not so nice for walking on. We were in Ottawa during a major cold spell. On our first night, we kept cranking up the thermostat, but still felt cold. The next day we asked for additional blankets, and they were supplied. On subsequent nights we were warm enough. On our first morning, we were wakened by a wake-up call at 7:00 am--which we did NOT ask for. We spoke to someone at the desk, and sure enough, a wake-up call was listed for our room--yet another indication of the problems the hotel seems to have with keeping accurate records for its guests. So there were a number of glitches at the beginning of our stay. But after that, everything gradually improved. Our room turned out to be extremely large, with far more space than we needed. There was a full-size closet--something that is often missing from the rooms in other hotel chains. The bedding seemed to be new. The sheets were comfortable and not coarse, the way they often are in mid-range hotels, and the mattress seemed relatively new, without the usually ridges and hollows that well-used hotel mattresses unfortunately develop. There was a small fridge and a microwave. The room had a comfortable desk and chair. The Wifi worked perfectly; I never had problems with it, and it was included in the cost of the room. The water pressure in the bathroom was excellent--I really enjoyed my showers. The water was, however, very very hot; people with children would have to be extra careful. I discovered the exercise room on my second morning. It is small, with just a few machines, but I really enjoyed using the elliptical on a couple of mornings. Suggestions for the management: 1) Check on the air circulation. The room smelled very strongly of plastic, and never seemed to air out. 2) Maybe consider getting a machine with a screen that is not six feet off the ground. For a short person like me, it was impossible to look at without bending my head back. Instead, I read a magazine while I exercised, although light bouncing off the page made reading somewhat difficult. We ate at the little cafe in the basement once, for breakfast. Again, it did not seem promising: Who wants to eat in the basement? But the server was unbelievably prompt and efficient. Our breakfast came very fast and was quite enjoyable. Just the usual eggs and toast, but it was delicious. For the most part, the hotel was reasonably quiet and peaceful. I believe the construction work was suspended for the week, because of the extreme cold, so we did not have to deal with noise from that--and in any case, we were given a room far from the construction site. Some people came in very late on the third night, and seemed to be moving furniture at 1:30 in the morning--but I guess people will always be inconsiderate.

BWPOttawaCityCentre, Guest Relations Manager at Best Western Plus Ottawa City Centre, responded to this review
Thank you so much for taking the time to submit your detailed review. We really appreciate your comments and feedback. We are very glad you chose the Best Western Plus Ottawa City Centre for your visit to Ottawa. You mentioned you had not stayed at a Best Western hotel recently and we are glad you decided to give the brand another visit. The renovations mentioned are soon to be completed and we look forward to you returning next time to you come to Ottawa. Wishing you Happy New Year and a wonderful 2018!

"Very good considering they are under renovations"

4
30/12/2017

Clean room, great beds, great wifi, TV needs to be clearer and the staff are excellent! Centrally located right at the Queens way also shopping mall right across the street. we will return o this hotel.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear frankdV7673CB, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Check in ruined visit"

3
25/12/2017

The room was nice and check out staff were great but that check in person was to be honest a nightmare. It was like he did not want business and As I was waiting in line he was in an arguement with another customer. I like Best Western and will stay at others but this was a unique bad experience.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Larry L, Thank you for completing the survey regarding your recent stay at our property. We regret that your overall experience was less than satisfactory and that the experience during your check in was a nightmare. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future. We hope that you will give us another chance to redeem ourselves. Sincerely, Niran Abeysinghe

"Hospital"

5
20/12/2017

Overall stay was excellent the food was extremely good and people may not know about restaurant as it is located in the basement kind of out of sight. The carrot cheesecanke was to die for. The staff are extremely friend and make lots of suggestions

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 526kathya, Thank you for taking the time to comment about your recent experience with us. We are pleased to hear that we were able to meet and exceed your expectations. We are glad that you were able to enjoy a meal at our on-site restaurant and tried the delicious cheese cake. I will certainly share your feedback with the restaurant team. Sincerely, Niran Abeysinghe

"Gymnastics competition "

3
16/12/2017

We have stayed many times at the Best Western, each time for men's gymnastics competition. It serves the purpose for a one or two night stay in the city. It has a gym and a restaurant but no pool. It is located across the street from a small mall with a Monkey Joes and Shoppers Drug Mart. The room is a good size. I like that the toiletries are a full bottle size and attached to the walls in the bathroom. So if you like to take home the trial size toiletries as souvenirs, fuggitaboutit! On my arrival, the hotel looked like it was under construction. I was told that they were replacing the a/c units. When I entered my room, there was an old, broken down air conditioner on the floor. I called the front desk to have the old a/c unit removed from the room and I was given the same information about the units being exchanged instead of having it removed from the room for my stay. I was very disappointed that they would give me a room with an a/c unit on the floor and then even more disappointed that they would not remove it when I requested. So for that part I was not pleased about at all. The room and stay itself, was as usual, fine.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Suyen D, Thank you for taking the time to comment about your recent stay with us. I am sorry your overall experience was not satisfactory, we are also disappointed when a guest does not have a 100% positive stay. We are currently installing new HVAC units in all of the guestrooms. This was taking place during your stay, we deeply regret this inconvenienced you. As much as possible we try to minimize the disruption to guests while trying to improve the hotel property. Unfortunately this is not always 100% possible. I am sorry that you were in a room with the old AC unit on the floor. I hope that you will consider staying with us again once the renovations are complete so that we can have another chance to provide you with a superior experience. Sincerely, Niran Abeysinghe

"Do not recommend this spot"

2
08/12/2017

Outdated, lights in room did not work, no carpet even in hall. Cold slippery floor. Not enough bedding. HVAC sitting on floor, view from hotel window is a parking lot full of lumber and construction. Heat could not be adjusted. Small tiny old tubs. This was an Upgrade to business class room! Not even coffee or breakfast included. Price for one night with taxes $260.00. NOT WORTH ANYTHING LIKE THIS. Staff was nice. Room was clean. The person next door sounded like they were having a shower in my room! Not good soundproofing!

BWPOttawaCityCentre, Front Office Manager at Best Western Plus Ottawa City Centre, responded to this review
Thank you for taking the time to complete a survey. We are very sorry we did not meet your expectations and that you had a less than satisfactory experience during your stay. We are currently installing new HVAC units in all of the guestrooms. There is scaffolding and building supplies in the exterior areas of the building while the construction is taking place. It is due to be completed by the end of December. We are very there was some noise and disturbance caused by a room next to you. We appreciate your comments about the friendly staff that served you and the cleanliness of the guest room.

"family afair"

5
06/12/2017

We always stay in the same hotel in Ottawa and find it very relaxing after ort busy family visit we will continue staying at the same address to accumulate points and upon more travels surge for BW hotels.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 342louisee, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet and exceed your expectations. Thank you for being a loyal guest to the hotel and the brand. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe

"I will be back"

5
04/12/2017

I stay at multiple different Best Western and Best Western Plus hotels often for both business and pleasure. The experience is consistently excellent in service. There is often an element of construction that is unfortunately a part of improvements, however it very good to see the ongoing improvements. I so plan to be back soon.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear tammyhI2922SA, Thank you for taking the time to comment about your recent stay with us and for being a loyal Best Western member. I am happy to hear that we are able to meet and exceed your expectations. Thank you for appreciating our continuous commitment to enhance the overall guest experience and we look forward to welcoming you back to experience the finished product. Sincerely, Niran Abeysinghe

"good hotel well located but pool is seasonal only"

4
04/12/2017

the hotel was really clean and rooms were great. The staff was really friendly. However, we hear the elevator even if our room is located a few rooms away and the pool is seasonal so not great for hockey teams during hockey tournaments

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Patrice S, Thank you for commenting about your recent stay with us. I regret the inconvenience caused by the sound of the elevator. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Niran Abeysinghe

"Great place to stay"

5
02/12/2017

Very clean and spacious rooms. Came with microwave and fridge. Food at the hotel was very good and not expensive. Other very good restaurants located close to the hotel as well. Close to off on ramps of the 417.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Diana L, Thank you taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Great Hotel!"

5
02/12/2017

This Hotel is great - clean and comfortable. The staff goes out of their way to be friendly, helpful and knowledgeable. The restaurant is also very nice! Delicious food, nice atmosphere, friendly people and reasonable prices.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear annekj4787FH, Thank you for taking the time to comment about your recent stay with us and I am glad to hear that we were able to meet your expectations. Yes I agree that our staff goes out of their way to make the overall guest experience great. I am glad that you were able to take advantage of our in-house restaurant. Thank you for staying with us and we look forward to welcoming you back. Sincerely, Niran Abeysinghe

"Excellent location"

3
01/12/2017

Not many other choices at this price in this vicinity of Ottawa. Staff made the best of the situation as there were major renovations being done during the time I was there. Restaurant was good - the one staff was very busy but helpful.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Deborah E, Thank you for your feed back regarding your recent stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Great value"

5
29/11/2017

Excellent service and friendly staff. I always make this "my home away from home" when in the nation's capital. It is a good location near restaurants, hospitals, museums etc. I would recommend it in a heartbeat!

"Stay during the Grey Cup 2017"

4
28/11/2017

Great hotel. Friendly staff. Takes time to maintain hotel and let their guests know of any upgrades happening. Not too many amenities in the area but a simple shopping mall in the area and bus stop access. Close to hwy access.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear natachab754, Thank you for taking the time to comment about your recent stay with us. I am happy to hear that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"A very good address to stay in downtown Ottawa !"

4
25/11/2017

This Best Western Plus Hotel in Ottawa is certainly a very good choice. We stayed there for two nights and were totally satisfied. Everything was good, from the check-in to the check-out. Personnel was very friendly and competent. The breakfast was also very good. However, if you can, try to avoid the rush hour as it can get very crowded!

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Otto B, Thank you for your comments regarding your recent stay with us. By providing feed back about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe

"Hotel stay"

3
21/11/2017

Construction equipment everywhere outside. Parking was farther and limited to accommodate for this. Nose level was too high and ongoing to 4am. This could of been managed better by staff. Breakfast in restaurant was really good but would be nice if was opened earlier on weekends also.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Q1950YUjenniferl, Thank you for providing feed back regarding your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations and regret the disturbance caused by the neighboring rooms till 4am. We are in the process of enhancing the property's exterior appearance and also upgrading all our in-room AC & Heating units with brand new energy efficient PTAC's which is the reason for all the construction equipment at the property. I am sorry for the inconvenience caused with the lack of close by parking due to our construction. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Niran Abeysinghe

"OK hotel but not really centre"

3
20/11/2017

I wasn't paying attention enough when booking this place and just thought it was city centre based on name. It's not really city centre. On a busy road near a mall. I think its ok if you don't want to be in walking distance to anything downtown and just need a quick spot to stay.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear JohncpSimon, Thank you for commenting about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future Sincerely, Niran Abeysinghe

"BW Plus Ottawa City Centre"

4
18/11/2017

Easily accessible off highway, friendly staff and very spacious comfortable rooms. There is not an included breakfast with this hotel (which was disappointing as we appreciate that feature with most best westerns) but they have a restaurant on site for meals. It is too bad the hotel and restaurant don't work together to coordinate this as a plus feature for guests (ie BW in Cornwall has their own restaurant which provides full breakfast for hotel guests as part of rate).

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear imleavinonajetplane, Thank you for taking the time to comment about your recent stay with us. While we are glad to hear about our friendly staff, spacious and comfortable rooms, we regret that you were disappointed by not having breakfast included with your rate. If you do happen to visit us again, please take a moment to check our breakfast included rate package which also features cook to order menu items. We thank you for your feedback and look forward to welcoming you back. Sincerely, Niran Abeysinghe

"Good,Clean, comforatable"

4
17/11/2017

Had a great stay, no issues at all. I had a great time, will return again, soon., but not in winter, maybe summer, when its warm and sunny and warm. I really like warm weather, especially the start gazing at night, which this hotel is in a great location.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear rinaldomrb, Thank you for taking the time to comment about your recent experience with us. I am glad to that we were able to meet your expectations. We are also glad to hear that you had a great stay with us and look forward to welcoming you back during the summer next year. Sincerely, Niran Abeysinghe

"Very Pleasurable Stay"

5
14/11/2017

The hotel was one of the nicer hotels, I have stayed at, in the past year. The staff were exceptional and the location was perfect, for us. Any issues just talk to the staff, they were always there to help, quickly. (Just ask Sherry)

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear kimdl8675XH, Thank you for taking the time to comment about your recent stay with us. Thank you for being loyal to us and the brand! Yes I agree that our staff is exceptional and they will go above and beyond to make the customer experience a great one. Thank you again for the wonderful comments and we look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe

"Great stay!!!"

5
12/11/2017

Location and hotel are fantastic. Visit Golden Palace chinese restaurant for the best egg rolls in Canada!!! Shopping mall across the street with Pub/Resto and shops. Easy on/off the 417 highway from both directions.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Mark P, Thank you for providing feedback regarding your recent experience with us. I am pleased to hear that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"visiting my dentist"

4
10/11/2017

This hotel is located most conveniently for the sights in Ottawa as well as across the river in Quebec. It is close to shopping and on bus lines to get downtown.. For my needs, it is across the street from my dentist office and very close to my eye doctor, both of whom I visit at least once a year. I usually stay at the City Center Ottawa for this convenience. As well it is close to the Queensway entrance which facilitates our trips.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Gail B, Thank you for taking the time to comment about your recent experience with us. I am pleased to hear that our hotel was conveniently located for your needs. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again during your next visit to the dentist and the eye doctor. Sincerely, Niran Abeysinghe

"Business trip"

5
07/11/2017

I find the renovations to this hotel...which are still ongoing...have made a stay at this facility to be an upgrade and staff are well trained , courteous and efficient. I will stay here again and would recommend it to friends and associates.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear foleyinsurance, Thank you for taking the time to comment about your recent stay with us. It is always very rewarding to hear that our on going efforts to improve the overall guest experience is being recognized and appreciated. Thank you for the feedback and loyalty towards the brand and we look forward to welcoming you back soon. Sincerely, Niran Abeysinghe

"Not worthy of the Plus designation"

3
03/11/2017

Stayed here on points so I can't comment on the cost. The room, though dated, was spacious and well furnished. the furniture was a little tired, especially the bed. There was a microwave and bar fridge in our room. The shower had great pressure and instantaneous hot water which was great. Wifi service and tv worked well. Check in seemed to take a long time especially since I had checked in on line and arrived within my requested early check in time. There's some shopping and eating venues nearby, but due to rain, l was unable to check them out. There is a restaurant in the basement level which the staff highly recommended. I didn't bother. Sounds like there is some room renovations going on. I could hear construction noise even at 6 pm. As an FYI, we used this location for an over nighter prior to a flight. Taxi cost about $31 and took about 15-20 minutes.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear BT-Traveller, Thank you for your feedback regarding your recent stay with us. I am glad to hear that you found our rooms to be spacious, well furnished and you were able to enjoy uninterrupted secured service with our top of the line WiFI network. I regret that the check in took longer that you expected. With the Runtriz Pre-Arrival messaging platform, we can only receive the special requests from our guests but is not capable of on-line check in at the moment. I am certain that this functionality will be available in the near future. Once again thank you for sharing your experience with us and we look forward to welcoming you in the near future. Sincerely, Niran Abeysinghe

"Good value for your dollar"

4
27/10/2017

I stayed one night at this hotel while I was in Ottawa on business. It was clean, quiet and well run. I would easily recommend that anyone stay there. This is not a fancy hotel, more basic than flashy, but the value for the money spent is quite good and if you are just looking for a place to sleep it's a good choice.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear annjuliettemsw, Thank you for taking the time to comment about your recent stay with us. We are glad to hear that we were able to meet you expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Convenient location"

4
25/10/2017

Very convenient location with easy access to everywhere I wanted to go (downtown, Bank St, etc.). Easy access to and from airport. Lots of free parking. The hotel and my room were clean and nicely decorated. The control of temperature in room was very good (both heating and cooling). Good sound proofing between rooms as never heard neighbors. My room was next to stair exit, so did hear hall noise in the mornings. Two down sides to the experience. First was the restaurant, the breakfast is not included in price of the room. Admit that was a surprise as for the price of the room, would expect breakfast to be included. The quality of the breakfast was just okay, the over easy eggs were dry and overcooked as was the toast. The waitress did make it right, but that put me in a hurry as had to wait for the recook. My biggest complaint is with the bed. It was so soft that my back and neck hurt. So, if you like soft beds, this is the hotel for you.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear bdavisengr, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that our property was ideally located for your daily needs. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry to hear about your poor experience with the restaurant and I will certainly share this feed back with the restaurant team. I would appreciate if you can share the room number you were in so that we can follow up regarding your comment about the bed being too soft and make the necessary changes so that future valued guests such as yourself would not have to bare any discomfort while taking that well deserved rest. We look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe

"BW Ottawa City Centre"

4
21/10/2017

Conveinent location within Ottawa easy access to just about anywhere with easy access to the major cross town highway. Lots of free parking. What you would expect from a Best Western. Clean and tastefully decorated rooms. Restaurant in hotel a bonus.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 28lyndonr, Thank you for taking the time to comment about your recent experience on TripAdvisor. I am please to hear that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you were able to try out some of the delicious food that is being offered at the restaurant. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Clean great staff"

5
13/10/2017

great beds / quite soundproof /superior location for pharmacy food etc plenty of parking pool . the staff are very familiar with the area and can recommend services with no hesitation. They went above and beyond on such a busy evening at Thanksgiving

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear wendyW2383VL, Thank you for taking the time to comment about your recent experience on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Worst hotel experience ever"

1
12/10/2017

First of all I can the Saturday night around 11-12pm to check in (no reservation) I was kind of désespérante because there was no other hotel available in Ottawa and I'm not from there. And they gave me the most expensive room (218+ tax) and i am sure there was cheaper because I ask the guy to have a regular double bed room that is usually around 160 and he said let me check.. yes i have something.. and another guy (the manager I think) just can and interrupted him and said no we don't have any but we have the king room at 218+tx I try to argue but I was very tired and just wanted to sleep at this time. So before I came to this hotel I ask to pay for my deposit cash and they said yes. When I arrived I was told that it has to be on credit card. My credit card was over limit so I called my boyfriend to send me money so I can book the hotel. And they told me I needed 200$. So I waited 40 minutes for thé money transfer my boyfriend send me to arrive. When it arrived I gave them my credit card and they said. Oh it's refused. And I ask why... he told me that he have to put 400$ something in my card (the deposit+ the room) and I asked him why he didn't tell me that before? So after he saw I was very tired at almost 1 am and almost crying he let me get the room. And I asked him if the 2 next days I could get a room cheaper (Sunday and Monday) and he told me it was the same price there was no other room available. So I was like ok I will just take for tonight and I will check out tomorrow. So the next day I didn't wanted to leave the hotel but it was very expensive and I felt like the guy was lying and trying to get me the most expensive room. So I asked my boyfriend to do a call on him cellphone to ask if he could book one night at the hotel and ask for the prices. And the lady told him double bed is 160. I was very mad that the guy lied to me. And I went to the lobby and told them that. They told me I could stay in the same room I was for the price of 170$.. I didn't understand why the same room was now cheaper and that why the guy on the Sunday night told me if I was staying it would be 218+tx even for the others extra night I was staying. Anyways I took 2 more nights (Sunday and Monday) I didn't returned to the lobby until Monday night to check out. But I saw that on the night of Sunday-Monday at 2:33am I was charged 179$ on my credit card. Why? I found it was weird. So when I checked out I paid my amount of my 3 night 630$ and I asked them why i have been charged 179 and they told me they thought it was weird since it was in the nighttime and i haven't went to the lobby and asked for an extended stay at 2:33 am.. so they told me it was just on hold and it was not charged. But on my account it was charged. So I called visa and they told me it was charged and not on hold! Anyways they told me there was nothing they could do and to call the manager the next day.. I was very upset since I was leaving the town without my money back ... the next day I see in my bank account that they gave me my 179 and 235$ that's I think was a deposit... but they gave me two times. They gave me more money. I thought it was weird but maybe a mistake of their own. And thought I would not do a bad complaint about this since I received some money to make me forget my bad experience. The next day they took the 235$ back. It is just weird and all of the employees gave me bad attitude and I was very nice and trying to explain my best in the english language since I am French and all I got was attitude and rude ! I am very disappointed and will write other reviews on yelp and google.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Melissa R, Thank you for taking the time to provide feedback regarding your recent stay with us. We regret that you had a disappointing experience with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Niran Abeysinghe

"Kind & Helpful Staff"

5
12/10/2017

While our son was at the Trauma Centre, Ottawa Civic Hospital, Jennifer & Stephanie & other staff made our stay extremely pleasant. We thank them for their kindness. It won't be forgotten. Nice washroom & great beds. Fridge, micro, & big screen TV. Nice job refreshing the rooms. Our first choice should we return under more pleasant circumstances.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear N7425OBdenism, We are sorry to hear of the circumstances in which you had to stay at our hotel. Thank you for taking the time to recognize and appreciate some of the staff members and their efforts to make your stay as comfortable and pleasant as possible during this difficult time for your family. We always strive hard to provide the best and comfortable experience for our guests. Thank you for taking the time to share your experience with us. Sincerely, Niran Abeysinghe

"Business stay in Ottawa"

5
11/10/2017

The service was very good from check in to check out. The room was clean and comfortable. The food in the restaurant was good, i wasn't looking for anything fancy, just a light dinner. The bar is connected to the restaurant and has a pool table.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear michaeltU7502AL, Thank you for your feed back on TripAdvisor regarding your recent stay with us. I am pleased to hear that we were able to meet your expectations. By receiving feedback from our guests not only helps us to continue improving ourselves but also to strive harder to enhance the overall guest experience. We hope you will visit us again soon. Sincerely, Niran Abeysinghe

"Great Room, Great Price"

4
06/10/2017

Stayed here for business recently. Was looking for something downtown, but for whatever reason their prices were outlandish. So booked here and was not disappointed. Great rooms, decent location, but you will need a car or use a taxi to get around. The restaurant downstairs is very convenient and great, but more than one night in a row and it could get tired. Not much around within walking distance, I saw a Monkey Joes across the street, but didn't try it. Was very happy here!!

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear TheGTDudeAbides, Thank you for taking the time to comment about your recent stay with us on TripAdvisor. I am glad to hear the we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Trip to the capital"

4
06/10/2017

This is a great hotel. Close to downtown but not in the core where parking and driving is a problem. Excellent price for the countries capital. I would suggest if you are heading to Ottawa you check it out.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Bob J, Thank you for your wonderful comments about your recent experience with us and for recommending us to future guests. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe

"A well recomended hotel to stay if You are visiting Ottawa"

5
06/10/2017

Well Jennifer at the front desk was so good and it made my stay a wonder full experience. Also Stephanie at the front desk and Sherry are also extreamly nice and help full. They are KEEPERS to never get replaced because it will hurt the hotel.

Niran A, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear aries912, Thank you for the wonderful comments about our reception team. I will certainly share this with Jennifer, Stephanie and Sherry who will be thrilled to hear about your recommendations. I am glad to hear that you had a wonderful experience with us and we look forward to hosting you again soon. Sincerely, Niran Abeysinghe

"STAFF IS EXCEPTIONAL"

3
05/10/2017

Staff exceptional. Restaurant poor, and location in the basement is not acceptable for us. The room was very nice, but the bathroom design left a lot to be desired. One had to stand on the toilet in order to close the door. So unless you are a super skinny tiny person, good luck with the door. Otherwise the stay was quite pleasant.

"Good Stay"

4
01/10/2017

My wife and I stayed for three nights while we explored Ottawa. Staff was friendly and helpful. Room was clean, bed comfortable and we appreciated the hard wood floors. Although not in the center of town we found it easy to travel to the major museums and Parliament buildings. Takes about 5-10 minutes to get to Parliament Hill.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear dcollins55, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet your expectations during your stay. By telling us what liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Very green hotel"

4
28/09/2017

We are very happy that all the lights that we could tell in the entire building were upgraded to led bulbs. Also there was a smart thermostat and very helpful staff. The tv is large the WiFi is strong and the parking is free. These are amenities that are often missing from downtown hotels which is why we opted to stay a few minutes outside of the city. Could use some updates but it's comfortable and clean.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Mike M, Thank you for taking the time to comment about your recent stay with us. I am glad that we are able to meet and exceed your expectations and that you appreciate our continuous efforts to be a green hotel. Yes you are correct, all the lighting in the building are LED. We have upgraded our Wifi through out the building with top of the line access points in every other room to provide the best experience for our guests along with brand new motion sensor thermostats. Thank you for choosing to stay with us and we look forward to hosting you again in the near future. Sincerely, Niran Abeysinghe

"Excellent Staff and amenities"

5
28/09/2017

We stayed for one night and was extremely pleased with the service and the meals. The staff was very pleasant and professional. We love our room, our meals, and the decor and cleanliness of the hotel.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear evadnew2017, Thank you for taking the time to complete the only survey on TripAdvisor. I am glad to hear that we were able to meet and exceed your expectations. By receiving feedback from our guests, we are able to continuously make improvements and further enhance the overall guest experience. Thank you for your lovely comments and we hope to see you again soon. Sincerely, Niran Abeysinghe

"Good Value and Great Location"

4
28/09/2017

I've stayed at the Best Western Plus at 1274 Carling a number of times and will be back. There's free parking, a neat restaurant with a good menu, especially for breakfast, the rooms are spacious and clean and the staff go out of their way to make you feel at home. The hotel is well located, across the street from a shopping centre, a short drive from an Ontario liquor store, close to Little Italy on Preston Street and not far from Richmond Street, one of Ottawa's trendy shopping destinations.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear OutdoorsmanEdmonton, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to meet and exceed your expectations. Our goal has always been to go above and beyond to look after our valued guests and I am happy to hear that our staff is doing just that. Yes I agree, the restaurant does offer a great menu and their cooked to order breakfast is not only great but well priced too. We look forward to hosting you again soon on your next visit to Ottawa. Sincerely, Niran Abeysinghe

"Great value for downtown."

4
25/09/2017

Good location no to far from the Parliament buildings and Walking distance to many restaurants. Spacious and clean room. Everything you would hope for at an affordable price. Be mindful of the bike lanes when driving in and out.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear bjgdb8, Thank you for taking the time to comment about your recent stay with us. We are pleased that we were able to meet your expectations. By providing feedback you help us to continue delivering a superior service for our guests. We look forward to welcoming you again soon. Sincerely, Niran Abeysinghe

"Very friendly and helpful staff"

4
24/09/2017

An out of town hotel with parking. 15 min bus ride into downtown (10 dollar day pass) - worked well for us. Restaurants a 5 min drive away. Breakfast cooked to order; good choice menu - good value for the price. Reception staff very helpful and friendly. Especially Stephanie. Room was large and comfortable. A microwave / fridge for those who need them. Good air con.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear AHe4, Thank you for providing feedback about your recent stay with us on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you were able to enjoy our cooked to order breakfast and will certainly share your comments with our staff especially Stephanie. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Excellent staff, good place"

4
20/09/2017

Good choice if you want to stay short term and you have a car, the place is very close to city center, the reception (Mr. Daveson) was extremely helpful, more than you can imagine! he continuously checked with us if everything is fine with our stay, I appreciate this attitude.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear C8168HCalir, Thank you for taking the time to comment about your recent stay with us. We are pleased to know that we were able to meet your expectation. We are also glad that you appreciate Davieson's efforts to make your stay a comfortable one and will certainly share your feed back with him. Thank you again for staying with us and we look forward to welcoming you in the future. Sincerely, Niran Abeysinghe

"No BW Referral"

1
19/09/2017

Because I'm a BW Rewards customer I try to always use BW whenever I can. Came here this afternoon and no vacancy. Because I thought this was the only one in Ottawa, I didn't ask if there were any other BW in the area, as well as the desk clerk recommending another M-otel down the street and the Travelodge. Well it turns out there are three more BW locations in Ottawa that the clerk never even bothered to mention or check vacancies for - WOW! I guess they really don't care about helping customers stay at BW - they should get a job over at Travelodge or the Motel since they seem to recommend them over BW !!!

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Timothy W, Thank you for taking the time to comment about your recent experience with us. We regret that we were not able to accommodate you are our property due to being sold out and that the agent did not recommend or look for availability at any of the other 2 BW properties in Downtown or Kanata. We always try to refer our BW members to any of the other two BW properties if we are sold out, but it seems that we failed this time. I have forwarded your comments to the Front Office manager for review and follow up. I hope you will give us another opportunity to show that we have a great team and product that goes above and beyond to service our valuable customers. Sincerely, Niran Abeysinghe

"nice hotel"

4
19/09/2017

Often stay here when in Ottawa. Reasonable rates and nice staff. Close enough to down town by bus or cab. There are some good food places close by. One around the corner is a mom and pop place - great food.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Paula C, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet your expectations. We always appreciate feed back from our guests which helps us to deliver a superior experience for you and other guests in the future. We hope to welcome you back! Sincerely, Niran Abeysinghe

"Air conditioning nightmare!"

2
18/09/2017

I've stayed at this property several times before and although it's certainly not an upscale hotel it serves it's purpose. Good location in Ottawa's west end, ample free parking, courteous staff and clean good sized rooms. However this time they changed how the AC works. You cannot control it yourself. It's all done by computers. This means it cycled on and off all day and all night! I didn't sleep for the four days I was there. Every time it would turn on and off it made a very loud shuttering noise. It was torture! I reported it to the front desk and they tried to turn the system off (your only choices are on or off) but it didn't work. I can't believe you cannot control the temperature in you own room!

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Lisa P, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Thank you for being a loyal customer! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. We are sorry you had difficulty with the air conditioning unit in your room, and that you were not able to control the unit and get the room to your desired temperature. Your comments have been forwarded to the Maintenance manager for his followup and review so that the next guest does not have to go through the same frustration as your self. Once again, please accept my sincere apology for not being able to get a good nights rest while staying with us. We hope you will give us another chance to redeem ourselves. Look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe

"Excellent choice of location and hotel"

5
15/09/2017

The BW Plus Ottawa City Centre is located on a well travelled bus route which can take you to the two major shopping malls-Bayshore and the Rideau Centre, as well as all the downtown tourist attractions. No battling traffic! The rooms are spacious and comfortable, well equipped. The restaurant serves a variety of foods which are both tasty and fair priced. The staff is both courteous and friendly. Great WiFi. Excellent service and experience.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Michelle M, Thank you for taking the time to comment about your recent stay with us. We are pleased to hear that we were able to meet your expectations. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your wonderful comments and we look forward to welcoming you soon. Sincerely, Niran Abeysinghe

"Annual routine"

5
08/09/2017

I stay at this hotel semi annually, dropping off and picking up my son at Carleton University. The staff are always friendly and helpful, rooms are very modern, and location is perfect. Because of the quality the Hotel, I have made this part of my son's drop off, pick up routine as I live 8hrs drive away. I recommend this location for anyone doing the same

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Everett M, Thank you for completing the online survey on TripAdvisor regarding your recent stay with us. I am glad to hear that we are the ideal location for you when dropping off your son at Carlton University. I am also pleased to hear that we are able to meet and exceed your expectations and look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe

"Ottawa Best Western"

4
08/09/2017

This was the second or third time we have stayed here. Each trip the hotel has made improvements. we enjoyed our stay here. The restaurant serves a delicious breakfast that even our picky 13 year old enjoyed. the hotel is located across the street from a mini mall. which was very convenient

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear C2290BAnancyg, Thank you for taking the time to comment about your recent stay with us. Receiving regular feed back from our guests allows us to continue providing superior service for other guests in the future. Thank you for being a loyal customer. I am glad to hear that you appreciate our regular improvements being done at the hotel and we will continue to improve our products and services to make our guest stay a pleasant and comfortable one. I have also forwarded your your feedback about the delicious breakfast to our restaurant team and I am certain they will appreciate it. Thank you again and we look forward to welcoming you back. Sincerely, Niran Abeysinghe

"One night in Ottawa"

4
06/09/2017

Nice place to sleep, conveniently located. I will use these hotel again. Was to cold to use the pool but the fitness center was fine. Love the fact that my room had no carpet, quiet location for the room. Did not check the restaurant.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear jlegruiec, Thank you for providing feedback regarding your recent stay with us on TripAdvisor. We are glad to hear that we were able to exceed your expectation. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe

"Extremely unprofessional lounge staff"

4
04/09/2017

Restaurant staff should understand not to joke around excessively. Someone who stays over on a weekday is probably there for business and probably needs to prepare for the next day; not there for fun. Get the food out quickly, process the payment quickly and move fast for Christ's sake. No one has time for dumb jokes and distasteful remarks. They should also learn to wait tables without having to put their nasty fingers in the food

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear danielsG4093QL, Thank you for taking the time to comment about your recent stay with us. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We regret that your experience in our dining room was less than satisfactory. I have forwarded your comments to the restaurant manager for review and follow up. Sincerely, Niran Abeysinghe

"Comfortable hotel in Ottawa"

5
02/09/2017

Hotel is clean and comfortable, and with the 85 bus at the door, within 15 minutes we were in the city centre. Free car parking with breakfast on site. Shopping centre across the road for evening meals and other items. Room large with 2 lounge chairs as well as business desk.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Scott S, Thank you for taking the time to comment about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Totally renovated!"

4
31/08/2017

We arrived the Friday before a family wedding on the Saturday. We were greeted by really friendly front desk staff. Not always the case in many hotels. We were really impressed when we got to our room as they were like brand new! No more carpet! nice wood like floor, comfortable beds and great linen. We were contacted twice by the front end desk to ensure everything was fine. I was also impressed that when we checked in we had to sign a form saying that there would be a $250 charge to our credit card if we disturbed other guest passed 11:00 pm. I initially thought and asked if this was a party hotel and she said no but they take their guests stay very seriously. How many of us have not had our sleep disrupted by thoughtless other people. Very impressed. They had a heated outdoor pool and a cab driver always on site. Job well done. We are definitely coming back here.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear schnoobs, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am pleased to hear that we exceeded your expectations and appreciate your support with our house rules that are in place to respect the privacy and comfort of all our guests. I will certainly share your feed back with our team and look forward to welcoming you back soon. Sincerely, Niran Abeysinghe

"Best Western Ottawa City Center"

5
31/08/2017

Quiet comfortable, friendly accommodating staff. Easy access to 417, downtown, restaurants, and attractions without the busy downtown traffic. Rooms were clean, beds were extremely comfortable. In hotel restaurant was small but good value and service.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear joyced560, Thank you for taking the time to comment about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Hospital"

4
31/08/2017

We were very pleased with our stay and will most likely be back again. Good location and close to where we had to go. Close to shopping and a little mall across the street which had a drug store and a restaurant if we needed to go there.

"Ottawa Stay"

5
30/08/2017

Great hotel, easy to find and get to. The on site restaurant/lounge had great food. The rooms were clean. We would stay again. All other restaurants were close by. Lots of parking. Although we didn't use the pool it looked very nice.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Sandra-Robert, Thank you for taking the time to comment about your recent stay with us. We are please to hear that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"EXCELLENT HOTEL ACCOMODATIONS"

5
30/08/2017

We stayed at this hotel for one night for a business trip. The hotel is conveniently located nearer to the Ottawa west end area but also easily accessible from the downtown core via public transportation or using a vehicle. The rooms are excellent quality and very spacious. The restaurant downstairs is of a very good quality with excellent food choices, great service and very reasonable prices. There are also a couple of local pub style facilities within walking distance (i.e. 3-5 minutes) that provide excellent food and reasonable prices as well. The hotel staff are of the highest standard and provide excellent service including welcoming and farewell! It is a very quiet location yet conveniently close to the main highway (417) and local major streets (i.e. Carling Ave.)

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear D9265FVthomass, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet your expectations during your business trip. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will certainly share your wonderful comments with our restaurant and hotel staff. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe

"poor staff and management"

3
23/08/2017

This nice property has big issues with management. Checked in late in the evening, had to run out for business, and then returned late, exhausted. Property was NOT sold out that evening, according to guest agent. Upon entering room, I noticed it was musty-smelling. But it was later when I was in jammies and in bed that I kept hearing a loud grinding noise that wouldn't go away, only to discover I was smack next to the elevator.. Poor sleep. When I emailed the manager about issues, she was unapologetic and even defensive, implying it was too bad I didn't request a better room. She added "many prefer being close to the elevator for convenience". I wrote back that a good practice is accommodating guests with decent rooms in the FIRST place, so they're not inconvenienced with having to report problems, going through room changes, etc. (especially when there are a lot of rooms to choose from). Management has NOT replied back as of today. On a good note: I really enjoyed the TV system, which seems ultra modern.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Snowbirdy2, Thank you for taking the time to comment about your recent experience on TripAdvisor. We regret that your experience with us was less than satisfactory and I am sorry that your sleep was interrupted by the noise of our elevator. Thank you again for your feedback. Sincerely, Niran Abeysinghe

"restaurant staff attitude"

1
18/08/2017

this is the last time I will book with Best Western Hotels. the personnel of the restaurant were not professional at all. During my breakfast on Sunday 13th august. thinking the meal was included within my booking price, I went out the restaurant without paying. the lady in charge came after me at the reception , with a rude attitude saying to me loudly where everybody in the reception listing: <> I checked my booking invoice and yes the breakfast was not included it is my mistake, however talking in a very strong way to customer and loudly... gave me a felling as a person that try to not pay his meal and in front of my 3 kids..

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Aomar B, Thank you for taking the time to comment about your recent experience on TripAdvisor. On behalf of our entire team, Please accept my sincere apology for the embarrassment you had to face because of the misunderstanding with the breakfast charge. I am embarrassed at how this situation was handled by our restaurant staff member. I have forwarded your comments to our restaurant owner for review and follow up. Mr. Benhammoud, please note that this is not our usual standard of service that we take pride in delivering to our customers. We always strive hard to go above and beyond for our valued guests and I am sorry that we failed to deliver a superior experience to you and your family. I hope you will give us another chance to redeem ourselves and experience the true exceptional service that we are known to deliver. Sincerely, Niran Abeysinghe

"Great Vale"

4
14/08/2017

This hotel provides all of the amenities that a businessman needs at a reasonable rate. Good rooms, clean rooms. good restaurant with good food and very good people. Location for Ottawa is central and easy to access.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 748jerrye, Thank you for taking the time to comment about your recent stay with us on TripAdvisor. We are pleased to hear that our location was able to provide you with all the amenities you required for your business trip. Our team constantly strive hard to provide clean rooms, excellent and friendly service to all our valuable guests. Thank you for sharing your experience and we look forward to welcoming you back soon. Sincerely, Niran Abeysinghe

"This highly recommended hotel"

5
14/08/2017

everything is high quality. and the staff here are all very nice, they will give you some advice of eating best place and entertaining best place, everyday you will receive one message from the hotel to ask how's your feeling about the hotel, i think they are great. my friends and I are all satisfied, so we definitely will come again.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 328nans, Thank you for your wonderful comments posted on TripAdvisor. I will certainly share them with our team. It is always rewarding for our team to receive such wonderful feedback from our valued guests which motivates them further to deliver superior service to our valued customers. Thank you for rating us a 5 on TripAdvisor and look forward to welcoming you and your friends back soon. Sincerely, Niran Abeysinghe

"Lacrosse tournament"

5
13/08/2017

Great location...close to hwy.... very clean and comfortable ...the front desk was very helpful and accommodating loved how they texted to make sure everything was ok Outdoor pool was great Close to everything

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear adrianna_p55, Thank you for taking the time to comment about your recent stay with us. We are pleased to hear that you enjoyed your stay with us while attending the Lacrosse tournament. Receiving valuable feedback from our guests always encourages us to strive harder to further improve our overall guest experience. Thank you again for the feedback and we look forward to hosting you again soon. Sincerely, Niran Abeysinghe

"BEST Western Ottawa"

4
12/08/2017

This Hotel is Situated in A quite surrounding and Easily accessible from The High way with Plenty of Safe Parking space,The Rooms are Spacious and Very Clean.The Bed was Excellent.The Restaurant is Good also has Self Serve Laundry Facility.The Staff is Very Professional and Courteous.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 740jaya, Thank you for taking the time to comment about your recent stay with us on TripAdvisor. We are pleased to know that we were able to provide you with a clean and comfortable stay and that we were able to meet your expectations. We look forward to welcoming you back again during your next visit to Ottawa. Sincerely, Niran Abeysinghe

"Great Stay"

5
11/08/2017

I like the hardwood floor very much. The big bottles of Shampoo, conditioner and body lotion dispensers are much easier to use compare with those tiny bottles given by most other hotels. The hotel is right across from the mall is very convenient. A lot of free parking is a plus for a city hotel. The swimming pool is prefect for family with children. The free internet is great and fast.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Jenny787, Thank you for taking the time to comment about your recent stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am pleased to hear that you like our hardwood flooring and our soap/shampoo dispensers. I am glad that you and your family was able to enjoy a dip in our outdoor heated pool. We have installed WiFi access points in every other room to provide that high speed internet access which every guest expects in a hotel room these days and that you and your family was able to enjoy uninterrupted time with your devices during your stay. Thank you again for sharing your experience with us and we look forward to welcoming you back soon. Sincerely, Niran Abeysinghe

"Won't come back"

2
10/08/2017

This hotel is just a small old hotel. It's old and dark and looks dirty. Small reception area. Can't find anything good. Worse then a motel. If it under $70 per night, it's OK. Won't come back at all.

"Centrally Located and Well Kept!"

5
08/08/2017

We stayed at this hotel for several days this summer. We had an ENORMOUS room!! It was clean and well kept with flooring, rather than carpet. We really liked that part! Every room has a microwave and fridge as well as a coffee maker. Some rooms offer a full kitchen. It was centrally located and parking was free. They have a swimming pool which we really enjoyed after a long day of sight seeing. Management and staff were excellent! We will stay here again for sure!

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear NLK1, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Anniversary "

1
08/08/2017

Don't fool by city centre on the name because it's not It take too long to tell my story, only thing you have to know they did change my room three times in two days for different reasons. Once the room wasn't clean and even the bed wasn't done. Other room the air conditioner was broken and we have to sleep with sound of the airplane taking off in the room (which we didn't sleep)

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Happypatrol, Thank you for taking the time to comment about your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Would you be kind enough to let me know the room number you were in so that our housekeeping and maintenance team can review and address the issues which you mentioned. Once again, please accept my sincere apology for not being able to deliver a superior service during your stay. Sincerely, Niran Abeysinghe

"Nice hotel and staff - great location"

5
07/08/2017

Nice hotel in a convenient location - #85 Bus takes you downtown in no time at all. Clean hotel - heated pool - plenty of parking. Marvin V. on the front desk is a very knowledgeable professional, and offered excellent customer service during our stay. The only suggestion, might be to include a morning coffee from the onsite restaurant. Coffee is good, and staff are very courteous, Will definitely return to BW Plus Ottawa City Centre.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear happytravels781, Thank you for taking the time to complete the online survey on TripAdvisor. We are please to hear that you enjoyed your stay with us. We will certainly share your wonderful comments with our team. We look forward to welcoming back in the near future. Sincerely, Niran Abeysinghe

"Awesome hotel to stay at"

5
07/08/2017

This hotel came out to be way better than what I expected. I would definitely stay there again and recommend it to anyone. A few minutes drive from everything. The breakfast was really good and even though we did not use the pool, but it looked really good and clean.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear B4425ORfaisala, Thank you for taking the time to comment about your recent stay with us. We are truly pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Ottawa. Sincerely, Niran Abeysinghe

"Everything was good."

5
31/07/2017

I would stay at this hotel again without question. It was clean, quiet (we had a room that faced the pool at the back). Since we were there with a group of motorcyclists, I was grateful for the room at the back.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear georgesg621, Thank you for completing the online survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to continue delivering a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Great stay !!"

5
31/07/2017

We were pleased with our overall stay at Best Western Plus City Center. Clean premises, clean rooms and excellent location. Really, nothing to complain about and all our our friens were also very pleased.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear lucf380, Thank you for completing the online survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to continue delivering a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Good place"

4
31/07/2017

Good location, nice pool, great rooms, lots of parking, can't walk to much would be the only drawback - but it's in a good location to access the rest of the city without being too congested. Good value and really great rooms.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Kevin J, Thank you for completing the online survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to continue delivering a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Great Place!"

5
30/07/2017

We stayed three nights in this great hotel in Ottawa. Our room was a one bedroom suite with a bedroom and separate living room. It was very nice and comfortable. We could see the top of the tower of the Parliament in the distance from our room. It is about a 20 minute walk to Parliament Hill or a really easy bus ride. The bus stops right on the corner in front of the hotel. We thought the location was convenient and the staff at the hotel was excellent. They all went out of their way to be helpful. We will definitely stay here again if we are in Ottawa!

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Islandguy808, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Friendly staffs, a nice hotel to stay for business or family vacation"

5
28/07/2017

I stayed at this hotel for 5 times in the last 2-3 years. I always got a feeling like I am staying home or friends when I stay in this hotel. The staffs are very friendly, they go out of their way to help. I stayed in the suite that includes a full kitchen. It has a cooktop, a fridge and all amenities that I need to make daily meals. The room is nice and clean, very relaxing. I love the towels and sheets in this hotel, the bed is so comfortable, the pillows are little small but they are soft and comfy, good enough to have a good rest. Overall I love to stay in this hotel and will definately come back again!

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Minghua L, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back during your next trip to our nations capital. Sincerely, Niran Abeysinghe

"Best customer service ever!"

5
26/07/2017

When we arrived to the hotel they could not find our reservation that we had booked and payed for months before. They contacted our travel agency in the UK and fixed all the problems we had and we got our two rooms. The staff at the reception were friendly and very helpful. The rooms were clean, the beds were comfortable. The TV was amazing compared to other hotels. Thank you for the best hotel experience!

"Recent stay at Best Western, (1274 Carling Ave., Ottawa)"

5
25/07/2017

We have stayed there many times over the years for business and for pleasure. Each visit is perfect. Nice clean rooms, friendly staff, free parking and nice pool area. Will stay there again and will gladly recommend this hotel.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Kathy B, Thank you for taking the time to comment about your recent stay with us and for staying loyal to us and the brand over the past few years. Such wonderful comments always help to improve the staff morale and motivates us more improve the overall guest experience. We look forward to welcoming you back again during your next visit to Ottawa. Sincerely, Niran Abeysinghe

"Work trip"

3
24/07/2017

I stayed in the BW+ Ottawa during a series of meetings in town. The hotel was nice enough. It seems a little older, but was clean. The outside heated pool was great. It would have been better if there was a hot tub and a nearby bathroom. You pretty much had to change in the room (same with going to the bathroom) before you went down. I was rather disappointed that there was no complimentary breakfast

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Tytusmk, Thank you for taking the time to comment about your recent stay with us. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you were able to take a dip in our outdoor heated pool and regret the inconvenience caused of not having a change room or a wash room at the pool. We hope you will consider staying with us again during your next visit to Ottawa. Sincerely, Niran Abeysinghe

"Excellent Customer Service!!"

5
23/07/2017

I wasn't expecting to be greeted by two very enthusiastic people. Stephanie & Marvin have to be one of the nicest and informed greeters I have ever met. They booked us in quickly and was able to give us suggestions on what to see and how to get them. They even gave us their card in case we got lost and wanted directions. We stayed two nights at the hotel and the rooms are so spacious and clean. I really wasn't expecting that. Even though is wasn't that close to downtown, we got there by bus in 15 mins. I would highly recommend staying at this location because there is a mall across the street and a lot of restaurants near by. Thank you Stephanie and Marvin for making our stay so enjoyable. Will definitely come back again because of you two!!!

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Zinka.ms V, Thank you for taking the time to provide feed back regarding your recent stay with us. We are glad to hear the wonderful comments about our front line staff Marvin and Stefanie and will certainly share your feed back with them. Our staff constantly strive to provide excellent and personalized service to all our guests and by receiving such wonderful comments, motivates them even more to strive harder. We look forward to welcoming you back again during your next visit to Ottawa. Sincerely, Niran Abeysinghe

"Best Western City Center Ottawa"

5
23/07/2017

Great place to stay. Lots of parking. Very helpful staff. Right on a major bus route that would take me downtown or to my family. Rooms were a good size so I could have family and friends over to visit. Nice for families as it has a pool, which my grandson enjoyed.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Katherine B, Thank you for taking the time to comment about your recent visit. We are pleased to hear that you enjoyed your stay with us and that your grandson was able to enjoy our outdoor heated pool. We look forward to welcoming you again soon. Sincerely, Niran Abeysinghe

"Newly Renovated"

3
19/07/2017

The hotel has had a makeover. Everything you'd expect from a Best Western. Friendly check-in, (though texting me 3 times in the night to see if everything was OK with my room, was a bit much. Once was a nice gesture, 3 times invasive.) Other than that, room was clean and the beds were comfortable. It had a pool and a restaurant, though I tried neither. There's restaurants across the road and some shopping as well. Just outside the city centre and close to Carlton University. It would be a good spot if you were dropping your kids off at Uni.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear knowAboutTravel, Thank you for taking the time to provide feed back regarding your recent stay with us. We regret that you were inconvenienced by receiving 3 text messages during the night. Feed back from our valued guests always helps us to improve our products and services and take any corrective measures when required. We look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe

"Excellent hotel"

5
19/07/2017

This is an excellent hotel with great friendly staff clean well appointed rooms big convenient parking area and close to all our required amenities. Staff showed genuine interest in the purpose of our stay making the stay more personal. We are returning to the same hotel in two days to complete our business in that city.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Gerryg77, Thank you for taking the time to provide feed back on TripAdvisor regarding your recent experience with us. I am glad that you enjoyed your stay with us and thank you for the wonderful comments and look forward to welcoming you back in 2 days. Sincerely, Niran Abeysinghe

"It is NOT downtown Ottawa"

3
18/07/2017

We were really disappointed with this hotel, for people that has never been to Ottawa let me tell you that this city has a city center and a downtown. We booked this hotel thinking that it was in downtown Ottawa and it is not, so be aware of that, I think is misleading to call it city center. The hotel is really old, and although they are doing some repairs, they are just quick ones, I don't think they will make a big difference. The couple of good things are that the room was spacious and clean, but again old looking. Staff was nice except for all the texts that I got without my permission, they never asked me if they could text me. I would not book that hotel again.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Linda E, Thank you for taking the time to comment about your recent stay with us. I regret that your stay was less than satisfactory. Guest satisfaction is very important to us. In addition to the upgrades and renovations planned, we will be using the feedback you gave us to implement improvements to enhance the guest experience. Sincerely, Niran Abeysinghe

"Decent"

4
16/07/2017

Decent. Family-friendly, nice outdoor swimming pool in the summer. Mini-mall across the street with a drugstore that has some food items. Clean, comfortable beds. Restaurant has good food, although limited menu, and good prices. Staff were meh-- a bit unprofessional (I heard one applying for a new job, out front on the phone), a few were friendly, a few were really surly. Slow service. good place to stay. I'd definitely stay here again. A bit pricey for its awkward location. Note: Outside the city centre (you need a taxi or car to get to the downtown)

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 236eri, Thank you for taking the time to provide feed back regarding your recent stay with us. I am glad to hear the the you were able to enjoy our facilities during your stay and regret that some of our staff members were a bit unprofessional. We will use your feed back to On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe

"Not High End but Great Staff"

4
13/07/2017

Not a high end hotel, showing signs of wear but the staff was pleasant and friendly, rooms were clean, room service was prompt and decent all around I had a great stay with zero issues. I did not try the pool or fitness room.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Melissa D, Thank you for taking the time to write your feed back on TripAdvisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you again in the near future and maybe you will be able to enjoy our heated out door pool and the fitness center. Sincerely, Niran Abeysinghe

"Amazing experience"

5
11/07/2017

The staff were extremely knowledgeable about local events, attractions and restaurants. Made our visit a real treat and we got to experience parts of the city that we never would have known about. Pool was great fun and the hotel was very clean. Thanks to the staff for making this such a memorable trip!

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear JammiWhite, Thank you for taking the time to write a review on TripAdvisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am glad that our staff was able to provide information about the city, local events, attractions and restaurants and was able to make your trip a memorable one. Sincerely, Niran Abeysinghe

"Super accommodating..."

5
10/07/2017

We have a 4 month old baby and the staff here were super accommodating in ways that I would expect even a 5-star hotel would have found challenging. Great downtown location and breakfast is included in your stay.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Jon M, Thank you for your wonderful feed back on TripAdvisor and I am glad that our staff was super accommodating during your stay. Our staff always try their best to go above and beyond to make our valued customers feel at home. Thank you again and we look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe

"Great value!!"

4
09/07/2017

The hotel is right opposite 24hr Shoppers Drug Mart which is great help if you are with a baby. Also close to Indian restaurant so no issues if you like to have food close to home after touring all day. Only 10 min from all major spots in downtown by car. Will recommend.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Shantanu N, Thank you for taking the time to complete the online survey on TripAdvsor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"friendly professional staff - reasonable price"

4
08/07/2017

not a luxury hotel yet the staff was professional, courteous and attentive; hotel met my needs and taxi easily available; close to one section of town to walk or easy taxi ride to restaurants; gym exceeded expectations

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Marlenes557, Thank you for taking the time to complete the online survey on TripAdvisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Love this place!"

5
26/06/2017

Beautiful facility close enough to enjoy Ottawa but priced reasonably. Public transportation right out the front door! Nice restaurant downstairs and a free pool table! Beautiful outdoor heated pool and lovely area.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Vahillbilly, Thank you for completing the survey on Trip Advisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"What you'd expect"

4
26/06/2017

The hotel was close to my meetings. Not to downtown. But a short walk to Preston which is full of restaurants. The gym is standard for a hotel, including dumbbells a weight machine and a few cardios with a TV. The menu for breakfast was good.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Ryder L, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe

"Super staff"

5
25/06/2017

This is my second review. The evening staff on June 19 (around 9:30 pm) were really helpful. Unfortunately, I have misplaced their names. First the woman: There was an odor in the room and the window wouldn't open to air it out, so she moved me to the only remaining room: the suite! And I was paying the hospital rate! Next, I couldn't get the bedroom window open in the suite, and the man came up and got it open for me, which took a few minutes as it was really stuck. Both were courteous, perfectly blending friendliness and professionalism, even though they would have been justified in considering me a bit of a pain! Kudos to both. One comment: One of the reasons I usually stay at the Ottawa City Centre BW is that it has windows that open. However, recently I've noticed in some rooms that the windows have been sealed or bolted shut. Sometimes I can figure out how to get them open ... other times I have to call staff. I can't be the only one who turns off the HVAC and wants fresh air, especially in the summer. Please don't permanently shut the windows! I know there may be a security issue on the first floor, but I still want the option to have fresh air. Thanks!

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Muffet37, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am happy to hear that our staff was able to quickly attend to your needs in a friendly and professional manner. Thank you again for sharing your experience with us and we hope to welcome you back in the near future. Sincerely, Niran Abeysinghe

"Better then the Captain Obvious Hotel next door but not great"

2
23/06/2017

The rooms were very small. The meals in the restaurant were terrible. Overpriced, cold, breakfast service was awful. The server would have rather been anywhere but there. The service was slow. My towels were dirty in my room, old blue toothpaste on them. Shampoo dispenser on the wall of the shower. Decide if you want a clean body or clean hands because you are only getting 1 bar of soap......When I went to leave my room to check out at 8am the housekeeper was standing outside my room waiting so she could get in. I almost felt like I had rented the room by the hour......seriously?

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is disappointing to learn a guests experience during their stay was not a completely satisfying experience. Your comments have been forwarded to the Restaurant Manager and Housekeeping Manager for their follow up and review. Sincerely, Niran Abeysinghe

"University parents stay"

4
19/06/2017

Our stay at Best Western Ottawa City Centre has always been great! They have been considerate when early check in was required. Because we were transporting or visiting our son in Carleton University they usually considered one of the lowest rates available. We have not taken advantage of the outdoor pool, but we have heard it is good. We recommend this hotel to other parents of university students

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear karenbT7579PL, Thank you for completing the survey on TripAdvisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am glad to hear that our staff was able to accommodate your early check in request. Thank you for sharing the good word about us and look forward to welcoming you again soon. Sincerely, Niran Abeysinghe

"Excellent spot"

5
18/06/2017

The biggest asset of this hotel is the staff. They are incredible which makes the stay better. Clean rooms and comfy beds but would be nice to have even a continental breakfast offered. Will return for sure

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear melanie1976, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We will certainly share your feed back with the staff and look forward to hosting you again in the near future. Sincerely, Niran Abeysinghe

"Scary location "

1
17/06/2017

Would not go back. Location is not ideal to go for a walk. Not a safe neighbourhood Weird hotel as I stay in hotels every week. I'm only writing this post as a warning. Should have stayed closer to byward market of kanata. City centre does not me fresh new neighbourhood.. it means scary place no good restaurants nearby and the restaurant in the hotel is in the basement very very very weird set up.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Fredttt, Thank you for taking the time to complete the online survey on TripAdvisor. We are sorry to hear that we were not ideally located for you to enjoy a leisurely walk during your stay and that you found our location to be unsafe. Dows lake is located just minutes away from the hotel (Driving 5 minutes, walking 25 minutes) where one can enjoy a leisurely walk along the Rideau canal and enjoy the scenery. Thank you again for sharing your feedback with us. Sincerely Niran Abeysinghe

"Exceeds expectations"

5
15/06/2017

Large, clean and comfortable rooms. Fitness center and heated outdoor pool. Good location, across the street from a small shopping plaza and close to highway. Free wi-fi and parking. Excellent customer service. Highly recommend.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 212lisannel, Thank you for completing the survey on TriAdvisor regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for recommending us and we look forward to welcoming you in the near future. Sincerely, Niran Abeysinghe

"Most convenient place to stay in Ottawa"

5
12/06/2017

For the price, this hotel was amazing. Close by the highway. I booked 5 rooms for all my relatives and friends. There is a 24 hr concierge so it is totally secure - they let you in & out anytime, a gate & door. Lots of parking available and I found my parking spot just by the room. Our room was really spacious and lovely, with a bathroom. My kids enjoyed the pool all day. A delicious tea appeared in the morning. I can't overstate how absolutely charming and helpful the staff were. Restaurant is there to buy anything you want, I had a nice breakfast -whole meal bread as well as the standard rolls & nice jams - scrambled eggs were offered and there was cake. Without a doubt I can tell that this will be the place for my next Ottawa stay :)

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear dilruck077, Dear Michelle Simmonds, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad you were able to enjoy a meal at our restaurant and take a nice cool dip in our heated pool. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe

"Check your bill"

3
12/06/2017

The staff were quick and friendly dealing with a broken air conditioner, the long black hair in the bathroom floor and lumpy bed were minor but the hidden " voluntary tax" in the Ottawa area is the most annoying thing in my stay. The hotels are working with the government to hide this tax from you. Check your bill. It's best to tell them at check in you don't want to pay this "Tourist tax, or whatever they call it.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear U8666HGmikes, Thank you for sharing your feed back on TripAdvisor regarding your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have forwarded your feed back regarding the Noisy AC, hair in the bathroom floor and the lumpy bed to the respective department managers. Thank you again for taking the time to share your experience with us. Sincerely, Niran Abeysinghe

"Nice accomodations"

4
12/06/2017

Nice accommodations. Kids had fun at the pool. Great location next to the highway - was there for a tournament so it was nice to be able to get right on the highway. Didnt eat from the restaurant, but lots of food locations nearby.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Michelle Simmonds, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. We are pleased to hear that you enjoyed your stay with us and that your kids were able to enjoy our outdoor pool. Thank you again for sharing your experience with us and look forward to welcoming you in the near future. Sincerely, Niran Abeysinghe

"Great Place to stay"

5
06/06/2017

Great hotel all around. The staff were very friendly and helpful, the room was clean and comfortable and the bed was just right! I have stayed in this hotel a couple times now and we always get great service!! Thank you

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 396shanam Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe

"Great Girls Weekend"

4
04/06/2017

Older hotel but rooms were updated and spacious, love having flooring (no carpet) in rooms. Easy to get around from that hotel. the outdoor pool was on and heated, nice and warm for a quick swim. The building is quite old so hallways are small and so are elevators. Never went downstairs to restaurant so can't comment on that.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Angela3333 Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe Best Western Plus Ottawa City Centre

"Thanks!"

5
04/06/2017

Very good 1 day business visit stay at this hotel. Fast check in and check out, and staff's hospitality, very convenient location. Spotless room. Good size as well. Would definitely come back here again in the future.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear gsxr, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe Best Western Plus Ottawa City Centre

"Very convenient Place to stay in Ottawa"

4
04/06/2017

we stayed in this hotel several times during the last few years. we find the location is excellent and the parking is very convenient. The hotel is close to downtown as well as the shopping centers in center Ottawa.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Ghassan A Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe Best Western Plus Ottawa City Centre

"Excellent stay"

5
02/06/2017

We were very happy with our stay. The rooms are clean. The location is good and the service was excellent. The buffet breakfast was much better than expected. Any changes were handled easily. We would definitely stay here again.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Alex H Thank you for completing the survey on Trip Advisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe Best Western Plus Ottawa City Centre

"So glad we picked this hotel"

5
30/05/2017

My wife and I were in Ottawa early May for our son's funeral. We stayed 5 nights at the BW 1274 Carling Ave. This hotel is clean-we loved the 'wood' floor in our room; a great idea- easily cleaned and sanitary. I called the desk one night because the thermostat was flashing 'low Batt'- it was serviced within 10 minutes.The beds were comfy and the room amenities were appreciated. The meals in CAFE 1274 were excellent. The kindness and compassion shown us by the management and staff (one lovely lady in particular) are appreciated and will always be remembered. This is a 5 star hotel.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear skier191, Thank you for taking the time write a review on TripAdvisor regarding your recent stay with us. We regret the circumstances of your stay, but are glad that we were able to accommodate you and assist you in this difficult time. Please know that we are looking forward to your return and feel free to contact us for anything you may need in the future. Sincerely, Niran Abeysinghe

"No noodle"

4
29/05/2017

Would have been nice to know pool was not working, like Best Western hotels but was looking for a pool. Just should not advertise pool if it was not open for the season yet. Staff was good just a heads up not close tourist stuff.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear jamesnS27EV, Thank you for filling the online survey on TripAdvisor. We are sorry that you could not enjoy our outdoor pool during your recent visit. Due to the unpredictable weather we have been experiencing in Ottawa, as a result the pool opening had to be delayed. Thank you for your understanding and look forward to welcoming you in the future. Sincerely, Niran Abeysinghe

"Excellent overnight"

4
29/05/2017

We stayed only one night, but the front desk staff made the experience easy and carefree, and gave us a feeling they were glad to see us. Room amenities were as expected, including a small refrigerator and microwave, along with the standard coffee maker. Bathroom is large and well lit. The furniture was relatively new and comfortable.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear 474iainr, Thank you for taking the time to complete the online survey on TripAdvisor. We are glad to hear that our staff was able to make you feel welcomed and made your experience easy and carefree. Thank you for sharing your experience with us and look forward to welcoming you in the near future. Sincerely, Niran Abeysinghe

"Needs some work and very poor value for the price"

2
27/05/2017

Although the room has been modernized the rooms with new flooring and bedding, most everything else is in need of an upgrade and more attention to detail on the cleaning. Noisy AC unit, lingering stale smell with hint of old smoke, didn't help. There is an odd, windowless restaurant in the basement that feels like a bunker. Staff were very help and doing their best to make a marginal hotel welcoming. As for City Centre: I'm not sure what the definition of city centre is, but we were about 10 km from Ottawa City Centre. As for the price, $50 more per night than the very nice hotel I stayed in my third night right downtown. Needs work.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Spike,NovaScotia, Thank you for taking the time to complete the online survey on TripAdvisor regarding your recent stay with us. We are truly sorry to hear that your stay with us was less than satisfactory. I will certainly share your feed back with our department managers regarding your comments about paying more attention to detail on the cleaning as well as the noisy AC unit. Thank you again for your feed back and we sincerely hope that you will give us another opportunity to welcome you back. Sincerely Niran Abeysinghe

"Hotel"

2
23/05/2017

I booked two rooms at this hotel with breakfast included. Next morning we went to have breakfast and I noticed that they have menus with prices. I asked the waitress and she said you have to pay. When I let her know that I paid for breakfast included, she said you need a coupon from the desk. So I went upstairs and she gave me two coupons with a tiny note $10 at the corner wich I didn't notice right away. Again at the restorant and again surprise. The coupons I got were per each room. I go again upstairs I had to ask for two more coupons. They were "surprised " that we have two rooms = 4 people. So I got two more coupons. After breakfast I was asked to pay for the difference over $40. What I learned after, was that the restaurant was not part of the hotel. Second thing: The difference in price between room with breakfast and without is $50. So I paid $100 but I was entitled for only $40 to use. When I asked at the desk the reason the gave me : "You booked through a third party!" Not nice at all. First of all I had to ask for the coupons not once but twice. And second thing, when you pay for breakfast you just eat and go. I have never seen such a thing before. This is the same as offering to your customers to eat at the restaurant across the street and make them pay whatever you think in front regardless what the real cost is and without telling him. Disappointed!

BWPOttawaCityCentre, Front Office Manager at Best Western Plus Ottawa City Centre, responded to this review
Thank you for taking the time to submit comments on your recent stay. We regret the disappointment you experienced and the inconvenience and delay in receiving your breakfast coupons. Your comments about the $10.00 value of the coupons have been forwarded to the management team for follow up and review.

"Not Great"

3
23/05/2017

Stayed for 1 night, and did not have a good night sleep :( Had a room where the air conditioning was not working, advised front desk, someone came up did the same thing we did with the thermostat and said it would go on in two minutes. It didn't. We called down to front desk and told them it still wasn't working, nobody came up. We had to keep the window open and of course that just cooled the room off but had lots of outside noise. The hotel was not full so we don't understand why they didn't change our room. The girl at the front desk in the morning was apologetic and said she would give us extra points, nice gesture but doesn't help the poor sleep. Also, they have upgraded a bit by putting in new flooring, and new headboards but not new bed linen. Sheets had holes in them and the curtains also had a hole from a cigarette burn.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Zilverbullet, Thank you for taking the time to submit comments on your recent stay. We regret the inconvenience you experienced with the non functioning thermostat. I would like the opportunity to speak with your personally to discuss further your visit. Please feel free to contact me at your convenience. Sincerely, Niran Abeysinghe

"EXCELLENT NIGHT'S STAY"

5
21/05/2017

Needed a hotel in this area of Ottawa as I had meetings close by the next day. All amenities of this hotel exceeded my expectations and I would easily stay here again if I needed a hotel in this area. From friendly staff to an excellent breakfast available (minor cost), you should 100% consider staying here if you need an excellent hotel to stay in.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear crystalbeaver, Thank you for taking the time to let us know about your recent stay with us. I am glad that we were able to exceed your expectations! We look forward to welcoming you during your next visit to our nations capital. Sincerely, Niran Abeysinghe

"Clean, comfortable bed, fridge"

4
16/05/2017

Check in was slow due a guest having issues with who paid for the room. Room was clean. Having a fridge allowed for keeping snacks/drinks cold. Good breakfast with great service at the restaurant downstairs. Restaurants near. Traffic somewhat noisy.

, Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear heatherg992017, Thank you for taking the time to complete the on-line survey about your recent stay with us. Please accept my apologies for the delay encountered during the check in process. I am glad to hear that the remainder of your stay was satisfactory and would be glad to have the opportunity to welcome you back during your next visit to Ottawa. Sincerely, Niran Abeysinghe

"Memories with my son"

4
12/05/2017

Had a great time. Ordered room service witch was really nice after driving for so long. Ate in the dinning room for breakfast,was really good. Easy to drive to location. Near everything. Booking was easy. I called and spoke to the nicest person. Room was clean. Bed was super comfy.

, General Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Maya, We are pleased to hear that you had a wonderful stay with us. I will certainly pass on your feed back to our team. Thank you for giving us the opportunity to host you during your visit to Ottawa and look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe

"Amazing Two Night Stay!!"

5
03/05/2017

I will be moving to Ottawa soon for work and stayed at the Best Western Plus for two nights while looking for a condo to rent. The room was spotless upon arrival and the beds were SUPER comfortable. The staff at the hotel were VERY helpful and friendly. They went above and beyond to make sure that we had a great stay and also helped me out by recommending good places to find a rental. I don't think I've ever been to a hotel that had staff that were this helpful!!! Furthermore, the hotel is minutes away from nice restaurants in Ottawa, close to downtown, and had easy parking. Breakfast at the hotel was reasonably priced and very delicious! I would HIGHLY recommend this place to anyone that needs a place to stay in Ottawa!

, General Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Christinepedwards, Thank you for your great feedback regarding your most recent stay with us. I will certainly share your positive feedback with our team which always helps to improve their morale. Thank you again for sharing your experience with us and we look forward to hosting you in the near future. Sincerely Niran Abeysinghe

"Two night stay for funeral visit"

5
02/05/2017

Nice room, quiet, enjoyed the mi I fridge and microwave. Appreciated that there was no carpet as I have asthma. Bed was comfy as well as pillows. Free parking. Small mall across the street with a 24 hour Shoppers Drug Mart.

, General Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear patbennett2016, Thank you for sharing your experience with us and yes having hardwood flooring definitely helps with our guests who has asthma or any other allergies. We strive very hard to maintain chemical free and clean rooms through out the property. We appreciate your feed back and look forward to hosting you again in the near future. Sincerely Niran Abeysinghe

"Great service, Very clan Excellent Service."

5
02/05/2017

We stayed last weekend The room was very clean .. This is probably the best hotel among the Best Western Hotel i have stayed. Immaculate room with free WIFI. Beds were very comfortable Staff was very knowledgeable and friendly. I will always come to this hotel and recommend to anyone without any hesitation..

, General Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Samcrossette, Thank you for your great feed back. I will certainly share your feedback with our team. Positive feedback such as your always help to boost the team morale and encourage everyone to work even harder to provide excellent service and clean rooms. We look forward to welcoming you again upon your next visit to Ottawa. Sincerely Niran Abeysinghe

"A1"

5
02/05/2017

This is a very clean and very nice hotel I can only say praises of the staff and the hotel quality and I recoment this hotel to any one that is looking for a nice and wel kept up hotel Also if traveling with kids it is the best way to go and stay in this hotel.

, General Manager at Best Western Plus Ottawa City Centre, responded to this review
Dear Aries912, Thank you for your great feed and our staff will be pleased to know of how happy you were with their hard work always striving to provide the best possible service and room condition to all our valuable guests. Your positive feed back will surely encourage them to strive harder to be the best in Ottawa. Sincerely Niran Abeysinghe

"Nice Rooms,Excellent Staff Good Location"

5
20/04/2017

The rooms are very nice,the beds are comfortable.Free in room WiFy.The location of the hotel is very central. The hotel is clean and the staff were very pleasant and helpful.The resaurant is convenient and the food is good.

Darren R, General Manager at Best Western Plus Ottawa City Centre, responded to this review
Hello SudburyChloe12. We really appreciate the positive review and comments regarding your recent stay at the Best Western Plus Ottawa City Centre. Thank you for choosing to stay with us. With best regards, Darren

"Worth It and Recommended!"

5
17/04/2017

If you're in Ottawa and looking for a reasonably-priced place to stay, be sure to check this one out because this place really gives you the best bang for the buck. It's conveniently located in the center of the city so you don't need to worry about walking around the city. The room is okay and gives you all of the basic amenities you can expect from a BW Plus hotel. Lastly, I also have nothing to complain for regarding the service.

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day KevinWijaya. Thank you for staying with us during your recent visit to Ottawa. I look forward to sharing your great review of your experience with our entire team. We hope to see you again soon. Best regards, Darren

"Knowledgeable staff and empty apologies."

2
16/04/2017

First the good parts... the room was fairly clean and I like the rooms without carpet. I had an excellent sleep. The fitness centre has more than just cardio, it also has a chest press and a couple of other machines and freeweights. The restaurant/bar has good food, hockey on the tvs, and a nice 8ft open pool table. Marvin at the front desk was new and in training (as was noted on his name tag) but he was very friendly and you could tell he was giving everything he had and that was plenty for a pleasant check-in. Now, the bad parts... I purchased a room from Expedia that was supposed to include a buffet breakfast. I asked about it at check-in and was told that there isn't a buffet I just order what I want. I asked if I could still have as much as I want as in ordering a few different things from the menu and they said yes and that breakfast is only $9 anyways (? what?). When I went to the restaurant for breakfast I was told I am allowed to order one drink and one entree and nothing more. I am OK with that because the food was good and filling. I had steak and eggs with toast and hash-browns. Very delicious and good service. But the steak and eggs along with all other items on the menu had their own prices and they were mostly $10-$15 for each entree so I am not sure where the $9 that was mentioned at the front desk came from. I decided to go to the front desk after to question the breakfast information I had received and Stephanie was at the front desk and clarified for me. She told me right away it was one entree and drink per person and that they are new to offering breakfast and Expedia charges what they want and the hotel has no way of knowing how much Expedia charged us for breakfast. She said Expedia says buffet breakfast but that is wrong. After blaming Expedia she went on to say that Marvin was new so that is why he didnt provide the correct information and the other guy that was there (?Damien or something, never talked to him) should have known better. I was given an apology, nothing more. The next day the shower wouldn't drain very well so I stood in a pool of filth in the tub and to top it off the shampoo/soap dispenser ran out while I was having a shower so I did not get as clean as I like. I went to the front desk at check out to let Stephanie know about my morning experiences thinking she would be more sympathetic to my problems because of the breakfast confusion earlier but she said sorry and that if I would have called her she would have given me more soap to which I replied "no offence but I wasn't going to get out of the shower and make a phone call to the front desk and wait for you to bring more soap" and she understood that. Not once did I ask for a discount off my bill, I just wanted it to be offered. You would think that with an unhappy guest (for good reason) who was being so calm would be important enough to throw a few dollars at to avoid a bad review and keep the guest coming back. It wasn't the no soap or lack of draining or breakfast confusion that is stopping me from coming back, it is the sound of a broken record "sorry" with no real feeling of being sorry and how quick Stephanie was to blame everyone and point fingers. She threw her coworkers under a bus. Lack of team work and very disappointing. I will not be back to this hotel and if the manager actually cares he could credit my credit card for my troubles. Anything else is just another empty apology.

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello John W. I welcome the opportunity to discuss your experience with us at your earliest convenience. Please contact me directly at the hotel. I look forward to hearing from you. Sincerely, Darren

"Very good stay. Will go again!`"

4
16/04/2017

The hotel has everything needed for a business traveler. Location is good. The rooms are very clean and spacious. There is a gym and a business center as well. Staff were very accommodating. Beds were comfy and cozy. Overall good experience.

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Arumugam T. Thank you for your kind comments while reviewing your stay at our Best Western Plus Ottawa City Centre. We look forward to welcoming you back when you visit Ottawa again. Warmest regards, Darren

"not very satisfied"

3
14/04/2017

over all the room was pretty clean, one the the staff was not very helpful...I wonder if she was in my place how would have handled it!!! The clogged drain was very disgusting the bath tub was caked with grime, slim and smelly dirt...

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello 594joyg. Thank you for sharing your experience with us regarding your recent stay at the BW Plus Ottawa City Centre. It is through feedback like yours that allow us to know there may be an issue as major in repair as plumbing in our building. We are sorry that you experienced a stay that was less than ideal. We would love the opportunity to show you how great we can be when you return to Ottawa. Sincerely, Darren

"10/10 Would Stay Here Again"

5
12/04/2017

We didn't interact with the same staff twice during our stay, and every one of them was helpful and pleasant. We didn't really have anything go seriously wrong so we don't have a frame of reference for their ability to put out fires, but I have no reason to believe they wouldn't be professional in those situations either. The beds were firm but comfortable, and the room service was discrete and efficient. The water pressure was a tad lacking in the shower, but that was the only (very small) thing I can complain about. The continental breakfast included with the room was the best free breakfast I've had, with a good selection of breakfast foods and juices, and coffee if that's your thing.

"Great Hotel in Great Location"

5
12/04/2017

We stayed as a couple at this hotel for 3 nights over a weekend. Hotel was great, rooms were spacious and clean. I especially liked the new flooring, nice to not have carpet! There was no issues with noise and the TV's were great! Restaurant in the hotel has great breakfast for a reasonable price. Good location, perfectly situated for getting to downtown Ottawa or the surrounding area in good time. Would definitely stay here again.

"Ho Hum Hotel"

2
06/04/2017

This is a good hotel for trades men not really suitable for business / sales folks. Room have no carpeting which is odd and lends to a cool room. Felt like I should keep my shoes on. Electric baseboards didn't help. Shower tiles need replacing. Overall room needs updating.

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello 923toddg. We are committed to providing a great stay for all of our guests, including the business/sales folks. The Torly's floor solution has replaced the carpets in all of our rooms and is disinfected daily, a great option that should put minds at ease when walking in a guestroom. The showers and look of the bathrooms will be on an upcoming renovation. I hope that you would choose to come back and see us. Warmest regards, Darren

"I stay here feel so relax and comfortable.staff doing good job .all are nice be polite.maintain these things in future."

5
03/04/2017

Awesome.we prefer stay here in future.nice staff.wounderful experience.room service good.kids so happy they love the service in room provided by you. Keep it up great job .nice experience in oattwa with YOU

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Thank you for the great comments 219amandeepb. We really appreciate that you chose to stay with us. I look forward to hosting you again in the near future. Best regards. Darren

"Meh"

2
02/04/2017

Apparently recently renovated. Rooms were clean but nothing to write home about. No carpet. Walls were paper thin. I could hear the other guest breathing at night for Pete's sake! My room was also freezing- took several hours to warm up. I chose this hotel as the location suited my needs but would not stay here again. Staff were friendly and apologetic when I gave them polite feedback about the paper thin walls -offered me best western points for the inconvenience.

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Johanna. Thank you for taking the time to provide feedback about your recent stay. We apologize that you did not have a great stay with us. I will use your feedback to make certain that the correct temperatures are set in the guestrooms as we move into spring. Have a great day. Darren

"Quickie...."

5
02/04/2017

Quick in and out. Night Auditor (Khan) was awesome. Got me a great room at a great price. Great location only 15-20min from airport. Was able to gas up rental car just around the corner. Room was well appointed and very clean. Would return.

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Thank you for the Quick and wonderful review. We are more than happy to assist and look forward to hosting you again in the near future. Sincerely, Darren

"Ottawa Stay Over"

3
24/11/2016

After a long 10 day vacation we had to drive to ottawa to see family. Having to stay one night we choose the Best Western Plus. The price was good at $136 for the night for a suite in our Nations Capital. The suite was large but cold feeling. Again this suite had a private area for the queen bed, a living room area and private bath. The sad part it was all tile or hardwood with no carpet- it echoed liked a bowling alley.

"Great room and excellent breakfast"

5
20/11/2016

We were at the Best Western for just one night as we were attending a concert at the National Arts Centre. Check in was easy, room as spotless and comfortable. Although we were unable to take advantage of the mini kitchen (frig, microwave, dishes, sink and coffee maker) due to our short stay, it was something that made me think it would be a great place to stay if we visit Ottawa for a longer period. The continental breakfast was very good with lots of choice. The only negative were the hard as rocks waffles. The underground parking is a bit tricky to access as the entrance is almost right on the street and you have to cross a two-way bicycle lane - not too much of a problem on teh weekend, but could be problematic on a busy work day.

"NOT Average"

5
13/11/2016

I am a bit confused by the 'average' comments by other reviewers. Although the building may be dated in appearance, they maintain it very well. The staff are amazing, especially Shelley at the front desk, she was extremely nice and went out of her way to help us. The maintenance staff and cleaning staff were all very friendly. And the rooms were exceptionally clean. Also, someone commented that the hotel is in a city suburb, which I disagree with. It's 10 minutes from Westboro and Wellington west, which is a very busy area with tons of restaurants and cool shops. I guess the other reviewer didn't find it close enough to Byward Market and other downtown touristy areas. Westboro is where the locals go to eat, so check it out! And if you're there on a Saturday check out the Parkdale Market in Wellington West. Also, quick, easy access to Gatineau. Seriously, just ask the front desk staff where to go.. very quick to get anywhere, and use transit if you're going to indulge in the local brews! I was in the city for business, wish I had more time to tour around! And sure you could stay downtown, but then you're likely going to have to pay for parking if you have a vehicle. Free parking here!!

BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Thank you for the excellent review OuizeeB. We greatly appreciate that you took the time to share your experience of the Best Western Plus Ottawa City Centre. You definitely highlighted many of our greatest attributes in detailing why you stay with us. The cleanliness of our guestrooms being in excellent working order is our main focus with our amazing staff. I will be certain to let Shelley know you mentioned her specifically, she loves that. We look forward to hosting you again in the near future. Best regards, Darren

"Easy to get and ideal location for us "

4
13/11/2016

We were here to visit friends and family and the hotel was centrally located for us. The rooms were clean the staff was friendly knowledge and helpful. What more did we need knowing we would basically only be there to shower and sleep

BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello dan3048. Thank you taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We truly appreciate you choosing to stay with us. We hope that you will visit us again in the near future. With warmest regards, Darren

"Average place"

3
04/11/2016

A bit misleading as located in city centre, this hotel is almost in the city suburb, an area not very interesting. The hotel is quite large, clean with wooden floor. HVAC is obsolete as there are 2 electric baseboards for heating and an air conditioner in a cavity for cooling. Luckily they are interlocked by an electronic thermostat. Staff are efficient for check in and out. The room rate is overpriced unless you have some activities nearby.

BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello panasia. Thank you taking the time to review your stay at our hotel. We appreciate your kind words regarding our housekeeping in regards to the clean and large room as well as the efficient staff. We hope that you might consider us again in the near future. Warmest regards, Darren

"A regular to this location, always great !!"

5
02/11/2016

Great location, Great Staff and Very Clean and comfortable. Stay here several times a year and never been disappointed. Restaurant on site serves good food. Special mention to front desk staff especially Shelley. Keep up the good work.

"Very average place to stay"

3
20/10/2016

A very average hotel, dated in appearance. The best reason for staying there is if it convenient. The lobby is very dated, rooms are large, but sound insulation between rooms is poor so you can hear what is going on in neighbouring rooms and can clearly hear the TV when it is running. The room was well cleaned and the bedding was acceptable, though a comforter would have been good. The restaurant food was quite good and a good value. I chose this hotel because it was available on short notice and close to the place of business

"My Home away from Home"

4
17/10/2016

The location is perfect for me so I always stay here. The internet connection has been a problem on last two visits. Although I slept OK I did find the bed too soft - I like a firm mattress. But overall - I Do like the place and would stay again.

"Great Staff, Nice Rooms, Reasonable Rates!"

4
15/10/2016

This is my second weekend at this hotel on business travel, and I have been impressed with the recently refurbished rooms I have stayed in both times. Staff are very kind and accommodating. Rooms are clean and comfortable. Rates are very reasonable for Ottawa area, and its centrally located. I would recommend for business or leisure. Only drawback is the open wireless network, but if you care about network security, you probably have the right stuff to take care of that. I am typing this review from the desk in my North Tower room. It is spacious, and has microwave and fridge great for bottled water and a few provisions. 2 minute walk across the street to shop at the 24hour Shoppers (Drug store with some fresh and frozen food).

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello moregr8trips. Thank you for taking the time to review your recent stay with us at the Best Western Plus Ottawa City Centre. We really appreciate the gr8t comments about our staff and guestrooms. I will reach out to our High Speed Internet Access support and inquire about your open network comment. Our goal is to provide you with fast, reliable and secure access consistently throughout the entire hotel. I hope that we see you soon and can provide you with that secure network you are looking for. With best regards, Darren

"Better than expected "

4
14/10/2016

Stayed in a two queen bed with pull out sofa room with my 5 person family. The room was quite spacious. The location is great, there is a shipping plaza right across the street and a bus stop right in front that gets you downtown in about 20 minutes. The front desk staff were very friendly and helpful. The only Negative was the on site restaurant. They are severely understaffed. We went for breakfast, waited over 20 minutes and didn't even get our drink orders in. We ended up having to leave without even ordering.

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello FamilyR0adTrips. Thank you for the positive review about being better than expected at our Best Western Plus Ottawa City Centre. I love the that guestroom with two Queen beds and a pull out sofa. It is great for a family like yours (and mine). I'm so sorry that you were not attended to promptly at our Cafe 1274. I have forwarded you comments to our Cafe team to ensure this is corrected moving forward and reviewed with the team and management for all of our guests. We hope that you will be back with us again soon. Best regards, Darren

"Good Spot"

4
11/10/2016

Nice room,good service and overall a comfortable place to stay in Ottawa and near highway. Breakfast was good also but did not try any other meal and did not use bar. What else is there to say about a hotel ?

Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello JimMcC1944. Great Review! Thank you for taking the time to review your recent stay with us on TripAdvisor. We really appreciate the positive feedback about our guestrooms and location near the Highway 417. We hope that we will see you again in the near future and have the opportunity to try more meals at our full service restaurant Cafe 1274. Sincerely, Darren

"What a nice surprise!"

5
08/10/2016

Hotel is almost perfect. Check in and check out in a snap. The rooms are very clean, spacious. No rugs, and TV is perfect (100% HD, large TV's). Hotel is not so perfectly located if you were thinking of walking to venues and activities. The only negative side was that cleaning lady knocked on our door and woke us up to clean room at 10am and checkout is only at noon. Other than that, I would recommend to anyone.

"Super Fast Internet!"

5
07/10/2016

Since my last stay, they have upgraded their WiFi and I must say, what a huge difference it makes for the business traveler and families with multiple devices. I traveled with my family and had 5 devises going in our room and the speed was 38 download, 33 upload, CRAZY!!!. I am glad that they made the decision to upgrade their WiFi!! As always extremely friendly staff and always clean rooms. Cannot ask for more! PS: The new signs look great!!

"Best Western Macies Carling Ave., Ottawa, Ontario"

3
02/10/2016

Rooms are not clean, very noisy, location is good, probably would not stay here again, front desk staff were helpful, The restaurant is OK, but probably would leave hotel to eat. The bed was very uncomfortable,

"Accommodations "

5
23/09/2016

Friendly staff! Great room, spacious and clean. Staff name (GUY) at the front desk went the extra mile to ensure we were satisfied with the room/accommodations. Provide a crib ... Quick response by the time we came back with suitcases it was there! Recommend staying here location is great and near by.

"Good service for the price"

5
23/09/2016

Hotel was nice to stay. Little bit old, but clean and nice staff with very help-full idea's for the city. Airco cooled well, but we had a small flood in the room because it was very warm outside, but was no problem for the staff. The managed it well. Little bit outside of centre, but with the bus easy to travel. Car's are easy to park down town.

"Pleasant surprise"

5
21/09/2016

This hotel was a great place to stay. Complimentary breakfast. Very clean and within walking distance to parliament hill. I highly recommend this hotel. You won't be disappointed. Staff were very helpful and friendly.

"Quite and peaceful place with an excellent service"

5
21/09/2016

This was my second time in this hotel. Just like the first time, the staff is extremely friendly. Located in a very quite neighborhood and getting in and out of the hotel was very convenient. The room was spotless and the cleaning staff did an excellent job. I had a opportunity to use the gym this time. It wasn't a big place but had enough equipment. No need to look for another hotel whenever I visit Ottawa in the future! Champa Neal

"Couldn't Give it a Chance"

2
17/09/2016

I will start by saying that our visit to this hotel was free and I still couldn't stay. On line the pictures looked fine. Reception was slow and even though we had a personal gift certificate from BW the desk made it very difficult to check in. Then they booked us into the wrong room that we had requested and been promised. The lobby, elevators and the corridors were filthy. I'm in the business and I was with my wife and I was embarrassed. The rooms have had laminate floors installed throughout. I'm still not a fan of this concept even though I understand what they are attempting to do. The industry has tested these floors and it has been proven that they are harder on staff to maintain, take longer and produce lower guest scores. Yet they continue to put them in. The bathroom was dated and in much need of repair with chipped paint, damaged shower, and very old fixtures. We spent all of 30 minutes in the room while I found us another hotel.

"Clean, friendly and efficient"

4
09/09/2016

This hotel met our expectations and we had a peaceful and comfortable stay. The rooms are clean, the beds comfortable and facilities good. Breakfast was in the basement dining area and had the ambience you'd expect. Waitress was friendly and efficient and food good. Receptionist always seemed to be advising tourists on the best events and how to get there. Very helpful. There isn't an x factor to raise the rating. The only things to mark it down are very slow lifts and heavy front doors at reception. I wish hotels would all invest in sliding doors.

"Free upgrade to a suite made for an enjoyable stay"

4
08/09/2016

The hotel was fully booked so we enjoyed a free upgrade to the bridal suite. The hotel is a bit dated but still in good condition; the suite was very tastefully decorated. Also, the entire hotel appears to have undergone an entire retrofit to LED lighting. The restaurant is an absolute MUST for breakfast the next morning! Very well-balanced portions and tasty food.

"Good price, nice room, nothing special though"

4
06/09/2016

We stayed one night while on the road and it was a decent hotel. The room was clean and modern and the bed very comfortable. Free parking in front of hotel. The staff was friendly, especially Shelley. A restaurant in the hotel as well as a few right near by. Booked on trip advisor and got decent price.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day ZumaDawg. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. You have shared some nice comments about us and we really appreciate it. I look forward to sharing your review with our team, especially Shelley. We all love it when you can name a team member that was friendly. Please feel free to contact me directly to discuss what opportunities we can look into to make your stay something special. We certainly want to be remembered that way with every guest that stays with us. Sincerely, Darren

"short stay- son going to carleton university"

4
06/09/2016

Stayed at the best western city center two nights, dropping son off at Carleton university. This location is excellent for visiting the university, very well kept and modern facility, the nicest best western I've stayed at to date (out of six) Would recommend this location to others

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Everett M. Thank you for taking the time to review and share your comments about your recent trip to drop off your son to Carleton University. We hope that you will choose us again on your return trip. Good luck to your son in his university years. Wishing you the best. Darren

"Good Value"

4
05/09/2016

We stayed over one night to visit family. Hotel is comfortable but outdated. The day was over 30 degrees so the outdoor pool was appreciated. Close access to highways and a microwave in the room were also advantages -- when our kids were younger, if we did get a microwave there was an additional cost. The best thing about our stay was the front desk attendants selling us on the Parliament Hill slide show -- we had read about this but weren't really considering it until the staff shared some of the feedback from other guests. The weather was amazing and the kids couldn't have enjoyed it more so thank you. Overall, a decent place to stay.

"Not for business travellers."

3
04/09/2016

Clean and well maintained hotel. No internet wifi in certain rooms. Couldn't connect to the wifi to write this review had to use cellar data plan. If you can live without Internet than this is your hotel. Some street noise but otherwise a quiet hotel. the hotel and linen have been recently updated. Thermostat in room was preset.

"Good value and location."

4
04/09/2016

The location and value was great. The staff was very pleasant to work with, and the bed was comfortable.It only toques a few minutes to drive downtown for all the things we wanted to see and do. We'll be back.

"A lovely place to stay"

4
29/08/2016

The staff was very friendly and the rooms were clean and fairly comfortable. Updated pillows would have been nice as ours were pretty lumpy. Also the hotel needs to update all their air conditioners. It was so loud when running (and would start up with and shut down with a bang) that we could hardly sleep. We had to unplug it. But then it was too hot and we could hear all the hall way/other rooms. Otherwise a nice place to stay.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day AmyLee1288. Thank you for choosing to stay with us at the Best Western Plus Ottawa City Centre. We greatly appreciate your feedback. Our teams will be happy to hear your very positive review and comments about your guestroom. We are currently updating all of the guestroom beds and pillows are on the list as well. The air conditioner should not be too loud that you could not sleep. I apologize that happened. We will look into that air conditioner and service any issues to ensure a quiet and comfortable sleep. We hope to see you again in the near future. Best regards, Darren

"We'll go back"

4
17/08/2016

The hotel (had to look really hard to realize it had been renovated) itself has; * a Pool, gym, work center (with printer) and free parking. * in-house restaurant (there is no free breakfast, however, the restaurant should not to be overlooked. The grub is good and not expensive) * Simulated wood flooring in the room instead of carpeting * a bed to die for - better than one at home! * the usual fridge, coffee machine, etc Of note, and a mark of good management in my eyes . . . the cleaning/house keeping staff are very happy. Chatting amongst themselves, laughing, smiles on faces, beaming, as they go about their chores. It was uplifting to hear them. Mention must be made of location * Just outside of city core * Bus stop outside main door * Corner of two main streets Carling and Merrivale with easy access to both * Easy access to/from main freeway * There is a Mall across street with; - Treats coffee chain - Rocking Johnny's Diner - Shoppers drug mart (food, snacks, groceries, post office) - Various small retail shops It all added up to a nice stay - where we'll stay when/if back in town

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello mar2dav. Thank you for the incredible review regarding your recent stay with us at the Best Western Plus Ottawa City Centre. We do strive to make it a great place to visit and that starts with all of our teams and employees working and caring for each other and you, the guests. Sincerely, Darren

"Deceitful"

1
14/08/2016

I wanted a hotel in the centre of Ottawa so that I could be near the University of Ottawa. When I saw the description of this hotel which said city centre, I thought I was going to be where I wanted; no such case. This hotel is a great distance away from the city centre and is close to what was a neighbouring town before amalgamation. The term city centre is used to deceive you. And the litany of problems continued; dirty room, carpet laying equipment left all over the place, no access to the elevator, no cot even though it had been requested, significant off gassing, fridge not working etc. I complained to corporate Best Western but they simply didn't care and tried to buy me off with a $50.00 credit. I tried to raise my concerns to a higher level but was consistently blocked by respondents whose only vocabulary was comprised of " I am sorry for your inconvenience" Should you stay at this hotel; absolutely but only if you car breaks down and you have no momentum to get to another property. We have stayed at Best Western Plus properties in the past and have been quite satisfied which in part accounted for our choice this time, but this one is definitely a pass. This hotel appears to under new management and perhaps someday they will live up to the Best Western standard - but not now!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Jack N. Thank you for taking the time to review your recent stay with us. I appreciate your feedback regarding the location of our Best Western Plus Ottawa City Centre. Please let me know if there are specific inaccurate details to the mapping and distances listed on our website, I would be happy to have any corrected immediately. I also appreciate the time you took to meet with me in the lobby of the hotel to discuss your experience with us and you were great in giving me feedback to assist with coaching and building our team to exceed guest expectations. Again, I apologize we did not meet your expectations. I welcome the opportunity to speak with you regarding your stay. I wish you all the best for you and your family. Sincerely, Darren

"Almost a 5 in my book."

4
14/08/2016

Really nice outdoor pool. Room is spacious and clean. Only thing that would make it better would be a breakfast bar. The staff was polite and accommodating and the area is close enough that you can walk most places........................

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Nick D. Thank you for the great comments in your review of staying with us at the Best Western Plus Ottawa City Centre. We are nearing the end of the season for our outdoor pool, which must mean the students are heading back soon and fall is a few short weeks away. The full service Cafe 1274 bar and grill offers a great breakfast menu at affordable prices, with room service as an option in lieu of a breakfast bar. There is also a rate available to everyone that will have a breakfast included. I hope that we have a chance to host you again in the near future when it is warm again in Ottawa. With best regards. Darren

"Great value Hotel"

5
13/08/2016

convenience location, a few nice restaurants across the street.Very Friendly staffs, quiet setting, nice and clean. I was on business trip, a week staying there, feel like home. Will recommend it to my family and friends.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello SonyaWRichmondHill. Thank yo for the kind review and wonderful comments about your recent stay at the Best Western Plus Ottawa City Centre. I can't wait to share them with the team. We all look forward to hosting you, your friends, and family in the near future. Sincerely, Darren

"Great location, friendly staff"

5
12/08/2016

Always greeted with a smile everything I visit. I stay here at least a half dozen times a year or so on business and it never disappoints. The rooms are clean and modern, and the breakfast that comes with the room rate is always hot and fresh. Recent ownership changes have not diminished the property at all, although it is coming up on time for a refresh. Tip... ask for a room that does not face Carling Avenue... you can hear the traffic at all hours.

"Needs Updating"

2
11/08/2016

Stayed at this hotel just one night with my son so we could visit universities. Hotel old and needs updating. Lobby very shabby. The front desk staff were friendly but slow to check in. I felt this hotel was very overpriced. Yes rooms were clean but that should be an automatic assumption these days not a reviewable subject.

"Comfortable and Clean"

4
09/08/2016

This hotel is comfortable and clean. The staff are courteous and professional. The location is quite convenient to the Queensway giving it easy access to most of the Ottawa area. Basic shopping is located nearby for those travelling necessities. I didn't have much experience of the amenities, but things like a pool and breakfast/room service seem to be available which is always nice. The bathroom was large, clean and private. Finally, I got a king room and it was absolutely cavernous! Like there was a whole dance floor between the bed and the TV! I'm not sure what that space gets used for usually, anyway, it was a nice change from some of the tiny closets I've stayed in in the past. Also, free parking and wifi were a deciding factor in choosing this place; I hate getting nailed with hidden extra fees!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello The1True. Thank you for taking the time to share your great review of your visit to the BW Plus Ottawa City Centre. We are so happy that you decided to stay with us. We hope we can see you again in the near future. With best regards, Darren

"So so"

3
07/08/2016

Stayed here for 2 nights with my family. The rooms are nice and it looks like they were recently renovated. The bathroom has no fan and the toilet and the shower seem to be outdated or left from the "old hotel", does it make sense? No but... The service is horrible. We went for breakfast bar that had a sign "Please wait to be seated" we waited for 10 min nobody showed up so we ended up at a local bagel place for breakfast. One of the staff gave me attitude when I asked what was wrong with the printer in the lobby that was not connected. The tray from the room across was sitting in the hallway for over 20 hours... When we got back the family could not get into their room because the keys were not programmed property. No apologies... All in all needs some customer service improvement but it is a decent place to stay over.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello camajax. Thank you for taking the time to review your recent stay at our BW Plus Ottawa City Centre. We really appreciate you sharing some of the details that were lacking during your stay as our goal is to be fully prepared and always delivering an exceptional guest experience. I apologize that we were not able to do that with your visit to the Cafe as well as in the areas of simple customer service. I will be sharing your comments with our teams to ensure that we are all focused on your satisfaction. As you mentioned the bathrooms were not part of the renovation and you are correct, we did already update our counters in the bathrooms, with the lighting and remaining items to follow at any moment. We hope that you will come back in the near future to see our updates. If there is an opportunity for you to follow up with me directly at the hotel it would be greatly appreciated. Sincerely, Darren

"Ok hotel"

3
06/08/2016

We stayed for one night. 3 adults and 3 kids in two rooms. The staff was friendly. I just missed many of the perks that other hotels offer (ex. Little shampoo bottles) I was also surprised to see that there was not a continental breakfast. We will probably stay closer to the downtown core the next time we go to Ottawa.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Kare43Bear. I greatly appreciate you taking the time to review your recent stay at the BW Plus Ottawa City Centre. Your comments regarding our friendly staff are greatly appreciated. As we have updated our guestrooms recently we did switch over to an in the shower squeezable bottle for soap, shampoo and conditioner. We always leave a large bar of BIO2 soap for guests that would prefer a bar, and we still keep a stock of little bottles for guests like yourself. We do also offer a full service Cafe 1274 available starting at 6:30 AM on weekdays (a little later on weekends) for room service or a la carte breakfast at a great value. We hope that you find a great place to stay if you are needing to be in the downtown core, but we would certainly love to see you back just a few minutes away without paying for parking. With warm regards, Darren

"Comfortable, clean rooms, friendly staff"

3
02/08/2016

Stayed 4 nights for our daughters soccer tournament. Easy to get back & forth to fields. Is in an older part of town but if you have a vehicle getting around isn't an issue. We didn't use the pool but it was an adequate size to cool off in & nice to have an outdoor pool for a change. We didn't eat at the hotel but friends did & said the breakfast is excellent. Would stay here again.

"Fine hotel, near downtown"

4
25/07/2016

This was a fine hotel, though I felt it was expensive for what it is. We had a business king room which was a nice size. Bed was very soft. Personnel were helpful and efficient. A/C was good but loud. Kids using heated pool reported that it was cold. Location was 10 minutes from Parliament and within walking distance of synagogues.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day likestotravel613. Thank you for your warm comments regarding your recent stay at the Best Western Plus Ottawa City Centre. Taking the time to respond and communicate any comments such as the cold pool is so helpful to us to ensure the best experience for all of our guests. I apologize if the water was a little cold, it is something we will look into and adjust today. We hope to see you again in the near future. Kind regards, Darren

"Great spot in Ottawa"

4
25/07/2016

Everything about this hotel works. good service. Good restaurant for breakfast. easy parking. Quiet stay near major roads with easy access to all of Ottawa. Unable to find anything wrong with this hotel.

"3 Night Stay near Dow's Lake"

5
25/07/2016

I selected this BW hotel because it was close to Dow's Lake where I was participating in an event. It was a 25 minute walk to Dow's Lake and was really convenient. The hotel appeared to have been recently renovated/upgraded and was quite clean. The staff were friendly. My room (2xdouble beds) was clean, a good size, and had a small microwave & bar fridge. The Internet service was good.

"God solid budget hotel in Ottawa's west end"

4
24/07/2016

Friendly staff- and convenient late night check-in - hotel was just what we need for a budget stay. We were only in for a night - however there was no delay at check-in or check-out which was great. Location in Ottawa's west end was convenient - close to highway and shopping.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Ren D. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We really appreciate you choosing to stay with us and I hope to see you again in the near future. With best regards, Darren

"Location is good"

4
13/07/2016

This hotel happened to be close to the church and the reception for a wedding we attended. The room was quite nice with a comfortable bed. The staff were attentive to the other guests, yet seemed distracted. It served our purpose for a quick visit. It seems the rooms have been updated but the smell in the hallways in the morning was unpleasant

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Bill C. Thank you for your kind review of your recent stay at the Best Western Plus Ottawa City Centre. Your comments are greatly appreciated to pinpoint some areas of focus for our guests as well as within the hotel hallways. We will be certain to address your comments. We hope to see you again soon when visiting Ottawa. With best regards, Darren

"Very Close to the Ottawa Heart Institute"

3
10/07/2016

When My Dad Was having Surgery we Stayed here based on Location ... The Room was nice clean cool AC ... The only thing that was bad is the vending machine on my floor never had any drinks in it .... ( 2nd Floor) I had Breakfast there a few time Food was very good Also the Black guy with the Shaved head & always seems to be wearing the same Gray suit who works at the Front Desk answering the phone is Very Rude and ignorant he also talks like he has a Sock in his mouth but the Highlight of the stay was dealing with Stefanie the sales Manager she was very pleasant and so helpful I was there During a Busy time in Ottawa it was Canada day and she went out of her way to find us a room she has Excellent customer service skills

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day BOSSDOGG. We hope that your dad is doing well after his surgery. Thank you for the nice comments about your stay with us at the Best Western PLUS Ottawa City Centre. It is great to see that Stephanie was pleasant and helpful. We certainly appreciate your feedback on the areas where you feel we should show some improvement as well. I would like to discuss your comments further with you if you have an opportunity to call me directly at the hotel. We hope that we might have an opportunity to host you again in the near future. Wishing you and your family the best, Darren

"Perfectly pleasant"

4
10/07/2016

We were 2 friends meeting up to visit old school friends in Ottawa. The hotel was clean, staff was friendly & we didn't have any issues or difficulties. We had a quick swim in the well kept pool,& ate breakfast in the hotel restaurant both mornings. The breakfast was quite good & very reasonably priced.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Andrea S. What a "perfectly pleasant" review of your recent stay at the Best Western Plus Ottawa City Centre. It is great that you had an opportunity to enjoy our full service restaurant as well as the outdoor heated pool. We truly appreciate that you chose to stay with us. With best regards, Darren

"Some good, some quite bad"

3
04/07/2016

Good location. Easy off/on freeway access. Coffee shop across the street. Fair price. Large room, very large TV. Fun outdoor pool. However: room smelled, to me like a cigarette-smoke killing chemical. This was not addressed. Beer from the hotel bar was wonderful after our late arrival... but then the bar closed for Canada Day, when the hotel was full of guests. Room was definitely cleaned, but still appeared not super fresh --- fake hardwood flood and no carpet could be to blame. In-room fridge has seen better days.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Rafal G. Thank you for your very direct and honest comments about your recent stay at the Best Western Plus Ottawa City Centre. It was great to see you enjoyed several aspects of the updating that has been complete. As you noted, we still have some steps to go to finish our fresh look. I apologize that the guestroom had a chemical smell. Our cleaner is scent free for our guestroom, as we are conscious of the sensitivity of guests to strong odours. I would be happy to look into the matter with you further to discuss your concerns. Please contact me directly at the hotel at your convenience. With warmest regards, Darren

"Central Location"

4
02/07/2016

Found hotel very convenient as I had to use a bus along Carling Avenue every day. Friendly & efficient staff, both with check in & out. Clean, good size room with 2 double beds. Microwave in room an added bonus. The pool area was nice & well kept. The restaurant look interesting but I did not use. Hotel opposite a small mall with Shoppers Drug Mart open 24 hours, wine store & a couple of restaurants.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Carol D. It is excellent to start the month of July with a positive review. Thank you so much for taking the time to review your recent stay at the Best Western PLUS Ottawa City Centre. I love the comment about our staff and the good size room. I look forward to sharing your thoughts with our entire team. We hope to see you again in the near future. Best regards, Darren

"Terrible Stay"

2
29/06/2016

Just got back today from the BW Macies and it has by far been one of the worst places I've stayed..(this was a school trip by the way). In our room, there was a huge bug in the bathroom, there was no ventilation in the washroom, and the shower in the tiny washroom just didn't work at all. It sprayed right down on a 90 degree angle. I had to stand right under the shower head!!! In another room, they found hair on towels that weren't theirs and a toenail in the bed as well as stains on the towels and bedsheets. The a/c didn't work in many rooms so many friends of mine slept in absolute heat on top of the already 30 degree weather outside. Privacy was also minimal. In all, it was a terrible experience.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Puneet P. I sincerely apologize that you did not have a great experience while visiting Ottawa. I welcome the opportunity to discuss with you the issues that you have described at your earliest opportunity. Our goal is to deliver a great experience with all of our guests and when we fall short we want to make it right. Please contact me directly at the hotel to discuss your stay. Sincerely, Darren

"The room is very nice"

3
27/06/2016

The room was very nice and the bed was very comfortable. Everything worked perfectly from the wi-fi to the shower to the TV. The staff seemed a little disinterested, yet helped when you could catch their attention. The only downfalls are the lack of fresh air and the smell in the hallways in the morning.

"Quite a disappointment!!!"

2
27/06/2016

When my husband and I checked in and went to our room, I checked the refrigerator (since I travel with soft drinks and bottles of water). The refrigerator was cool but not cold. I went and informed the desk. They sent someone to adjust the controls on the back of the refrigerator. The room was nice and clean. Near the Air Conditioner, it had two wing chairs and a table. However, the Air Conditioner was so loud that if you sat on those chairs, you could not hear the dialogue on the TV. We moved our chairs closer to the TV and could make out most of the dialogue but not all. Since there was a cap on the volume control, we called the front desk to ask them to adjust it. They refused to do so but sent someone to turn down the AC fan speed. This did little to help with this problem. The room had a DOUBLE BED!!!! I thought all hotels had Queen beds but, at this hotel, it was a Double Bed. My feet hung over the edge. Upon check-in on Saturday at 5:00 p.m., for our one-night stay, I asked what time their restaurant opened for breakfast (breakfast is not included). I was told 7:00 a.m. Sunday morning at 7:00 a.m., we went down for breakfast. We were told that the restaurant did not open until 8:00 a.m. I explained that when I had checked in at 5:00 p.m. the day before, I was told 7:00 a.m. They told me that on Saturdays the restaurant opened at 7:00. Although this hotel is called "City Centre", it is not in the centre of Ottawa.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello PleasantOntario. Thank you for taking the time to communicate your experience at our hotel while visiting Ottawa. I sincerely apologize that we did not meet your expectations. It is through feed back from our guests that we make changes and review where we have fallen short in providing a great experience. Moving forward we are expecting to remove all of our double beds to Queen beds when we purchase new beds in the very near future. I did also communicate the start times for the restaurant so that all of our staff is aware of the correct times. My apologies for that mistake on the Sunday morning. The volume on all SMART TVs will be allowed to be adjusted as a guest is requesting. Again thank you for sending your comments to us, we really appreciate the feedback. I hope that you would consider staying with us again in the near future. Warmest regards, Darren

""Great location, wonderful staff and excellent food""

5
22/06/2016

Great location very close to The Ottawa Civic Hospital where my sister had a brain surgery. People at the hotel were very nice and the food at the restaurant was excellent. They have a good taxi services at this location and it makes a difference when you have someone not feeling well.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello loredanap264. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We really appreciate you choosing our hotel because of the convenient location while you were spending time with your sister. Our staff will adore the wonderful comments you shared about them. We hope to see you again soon when you return to Ottawa. With best regards, Darren

"Wonderful staff, no surprises"

4
21/06/2016

The front desk staff was superb. Easy check-in, and within 10 minutes received an in-room call from the desk asking if everything was ok. How often does that happen? The room itself was clean but small, barely holding one queen bed. But, we used Priceline, got a great deal so expected to get a lesser room. Dining room for breakfast was fairly priced and the food excellent although on this day it was understaffed. We would go back, especially at the Priceline Name Your Own Price rate.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello david g. Thank you for taking the time to write about your experience at our Best Western Plus Ottawa City Centre. I look forward to sharing your comments with our entire team. It is important for us to be certain that everything is great in your room upon checking in. I will also forward the comments of the understaffed restaurant to Cafe 1274. I know that we have just recently hired some new team members to address all shifts and banquet facilities. My apologies that we were lacking the day you were here. We truly appreciate that you chose to stay with us. Wishing you the best, Darren

"Gross bathroom"

1
21/06/2016

When I arrived I got the feeling I was in the wrong place. A best western plus.. I was expecting a bit more upscale than what I saw. The parking lot was disorganized and dirty. The hallways and lobby needed a good cleaning. I asked to see the room before checking in. The brief review showed no issues but upon actually getting into the room it was less than great. There was a lot of long, dark black hair on the bathroom floor and the toilet itself. (I have short, blonde hair) It looked as if the floor had not been cleaned at all. I swiped the floor with a damp towel and it came up black. I asked for a different room. Upon getting to that room, same long black hair on the toilet seat. Debris on the bathroom floor and so much dirt in the closet track I could barely open it. I called to complain and say I was checking out. The front desk told me very rudely that it was best if I left because clearly they couldn't provide a room to my standards. The clerk was exceptionally rude. When I returned my keys he insisted that the first room was fine. I didn't raise my voice because another customer was at the desk. But the clerk insisted that there was nothing wrong with the room. And that I was just unreasonable and should just leave. I felt as if I was being expelled from the premises. The clerk made me feel that it was my fault that I was unhappy not that the room was the reason. If I could have given a negative number I would have. Filthy rooms have no place in the hotel industry.

"Great location in west Ottawa"

5
15/06/2016

In close proximity to the Ottawa Civic Hospital, which was a consideration in our choice of locations The woman at the front desk was vary helpful and professional. As there is an independent restaurant located in the basement, breakfast is not included in the room price, but it is good and very affordable. Located on Carling Ave, other amenities are readily available including a mall across the street.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Greetings Alexander M. Thank you for the excellent review about our Best Western Plus Ottawa City Centre. We are certainly host to a lot of visitors to the Ottawa Civic Hospital, and other hospitals as well with our central Ottawa location offering free parking. Breakfast in our Cafe 1274 is my favorite, and I also agree very affordable, with an option of offering room service. The mall across the street offering a 24 hour Shoppers Drug Mart is a great amenity that many guests take advantage of late at night or early in the morning. Again, thank you for taking the time to write your review, and we truly appreciate you choosing to stay with us. With best regards, Darren

"My stay at a Best Western"

4
13/06/2016

I was very impressed with the staff a reception. They were very helpful showing me how to use the Ottawa bus system which I needed to visit several places across the city. What really impressed me was on my departure. As it was a 30dollar taxi ride from the airport, I decided to travel by bus so I set off although the weather was not very clement, rainy and windy. THe person who I assumed was the hotel manager, caught up to me and said he would give me a ride to the airport. I accepted so off we went in his personal car. We had a pleasant conversation on the way and when he dropped me offf I had a very positive feeling which gave me a good start for my long journey home. Richard Acton

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Richard. It is great to read your review and share with everyone that Raymond, our restaurant owner, was able to connect with you and drive you to the airport in the rain. Thank you for the very positive comments about our staff, we really appreciate it. We are fortunate with our team demonstrating such a high regard for customer service. We hope to see you again in Ottawa. Thank you, Darren

"Price gouging because of graduation!"

2
13/06/2016

Since Carleton University had a graduation in town, their prices went up! Just checked the rates for this week and they about $70 less for the same night for the same room! We were not very impressed!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Randy H. Thank you for choosing to stay with us during the graduation ceremonies in Ottawa recently. You are correct in your review that we change our rates due to higher and lower demand periods. Our central location in Ottawa means that we will sell out quickly and our rates may be higher during busy nights. The Best Western website will always show the lowest rates available when you are looking to book. I hope that you would consider staying with us again when returning to Ottawa in the future. Best regards, Darren

"Best Western Plus Ottawa City Center, Ottawa, Ont"

5
08/06/2016

Lovely hotel in a great central location. Large clean room, which was great for having Family and Friends meet for a visit. lots of parking. Friendly, helpful staff. Everything I needed was right there.

"Ottawa BW Plus"

5
06/06/2016

Great hotel. Good service. Best breakfast. Need mapquest to get back to hotel due to various one way streets. Parking.under hotel is much better than lot close to hotlel. Parking $20 underneath. Central to most ottawa venues and sights.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Gerald C. Thank you for taking the time to review your recent stay in Ottawa, and I so wish you had stayed with this BW Plus on Carling Avenue. I believe you stayed at the BW Plus Victoria Park on O'Connor Street. I will be delighted to forward your comments to the general manager, Rachel, and her team. If you do return to Ottawa in the near future we would also love the opportunity to host you at our Best Western Plus Ottawa City Centre. With best regards, Darren

"Quite and peaceful location!"

5
27/05/2016

Stayed in a hotel in Ottawa after 9 years. Friendly staff and they go out of their way to help you with directions, maps and other information. Very clean room with a strong WiFi connection. We enjoyed the peaceful night. What more could you ask? I would definitely go back!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Champa N. Thank you for the great comments about your stay at our Best Western Plus Ottawa City Centre. I am so happy you enjoyed a tranquil and peaceful night. We look forward to hosting you again upon your return. Sincerely, Darren

"Rooms Not Ready"

2
26/05/2016

Tried to check in at 5:00pm - told no rooms ready and would need to return at 6:30pm and they hoped something ready at that time. I was told I could change for my meeting in washroom on lower level. When finally got in room at 8:00pm - no shampoo and questionable cleanliness

"A reliable comfortable convenient hotel"

4
26/05/2016

We have stayed at Macies Best Western on every visit during the past 9 years. Recent improvements have enhanced the experience. Front desk staff know us and are welcoming. The air conditioner/heater are noisy. The restaurant has a good breakfast although service can be slow even when not busy.

"Welcome Changes at the BestWestern Plus Ottawa City Centre!!"

5
20/05/2016

Since my last visit, there has been major renovations happening at this hotel. It is great to see that they really want to stay up to date and be competitive with some of the newer hotels in the area. Brand new Hall way carpets, Great hardwood flooring really makes you feel at home (not to take away from the great staff who always go above and beyond to make you feel at home) , great fitness facility with top of the line equipment and a great restaurant with great and reasonably priced menu with a pool table and lounge area (guess what, you don't have to pay money to play, its free!!!). I hear more upgrades are on the way and cant wait to see them. Being a regular at this property, it is certainly a welcome change!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello DRUMMERMATRIX. Thank you for the great comments regarding your recent stay at the Best Western Plus Ottawa Centre. I have already printed your review and posted it for all of our staff to see. A lot of team work goes into staying up to date and it is great to share such a positive review highlighting all of their hard work. We look forward to your next visit with us, and please let us know if there is anything you would like to see to make your stay more comfortable. Sincerely, Darren

"Excellent hotel and wonderful staff"

1
18/05/2016

This is a quiet, clean hotel which has been newly renovated. Our room had new wood floors and was very clean and welcoming. The staff is very pleasant and accomadating. It is a bit of a drive to the city centre...a few miles.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Janie H. Thank you for the wonderful comments regarding your recent stay at the Best Western Plus Ottawa City Centre...you have certainly highlighted some of our best features. I would like to follow up with you directly regarding your rating for your experience at the hotel. I welcome an opportunity to review any issues that you may have had during your stay. Thank you for choosing to stay with us and we hope to see you again soon. With best regards, Darren

"Best Western Ottawa"

4
18/05/2016

Had to take care of some business plus enjoy the Tulip festival. Arrived early and they found a room for me before regular check in time. People were down to earth and friendly. The little cafe / lounge downstairs is nice and comfortable - Friendly and homey. Staff were very friendly and helpful. Overall a great weekend.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day 719freqtraveler58. Thank you for choosing to stay with us during your stay at in Ottawa. At the Best Western Plus Ottawa City Centre we are always trying to go that extra mile while maintaining a friendly and professional culture. I am so pleased that we were able to check you in early to really begin your experience in Ottawa. We hope to see you again in the near future. Thank you, Darren

"Best Western Hotel Ottawa, formerly "Marcie""

3
17/05/2016

This Best Western Hotel, Formerly the "Marcie" has gone down a lot in quality since we stayed there 3 years ago. It did not live up to the quality of our previous few stays. Also, there is no breakfast included in the price. Catch up with the times, Best Western!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello 522terryg. Thank you for taking the time to review your recent stay with us. I welcome the opportunity to discuss with you directly the issues of quality since you last stayed three years ago. Our goal has always been to maintain the wonderful home and family feel that was synonymous with the former Macies hotel. We have been working to meet the ever changing needs of our guests by updating our high speed Internet service to Fibre at the highest speeds available with the best wireless access points. New locks have been added with RFID to ensure your keys no longer require reprogramming during your stay. The televisions in the hotel are all 48 inch SMART TVs with HD signal. Newly installed Torlys Everwood floor and hallway carpeting are adding to the first impression that is so well received by the majority of our guests. We do offer a great made to order breakfast at a nominal cost that can be delivered to your guest room, or enjoyed in the newly renovated Cafe 1274. I hope that you will consider staying with us again, and I would be more than happy to meet with you to address any of your concerns. Wishing you the best. Darren

"not what we expected. so-so"

3
11/05/2016

The bad: "City Center" name mislead us into thinking this was closer to downtown (it's 3 miles away). Facility appeared somewhat dingy in lobby. Toilet was weirdly small (teeny toilet seat). Internet kept pausing/resetting. The good: There was a strip-type mall across the street with a dollar store and grocery store as well as some eating places. We like to walk or take city busses and there were several nearby bus routes. microwave and minifridge both got lots of use. staff were friendly.

BWOttawaCityCentre, Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello MaryBryan2011. Thank you for choosing to stay with us for your recent trip to Ottawa. Your comments regarding the staff are most welcome and I look forward to sharing them with the staff. With our central location with easy access off of Highway 417, I apologize you felt misled by our City Centre name. I would like to follow up with you regarding the teeny toilet seat, as I am not aware of anything less than standard fit being installed anywhere in the hotel. Please let me know where that might be and I would remove it. I hope that you may consider staying with us again. Have a great summer. Darren

"Great family weekend"

4
25/04/2016

We had a great family weekend away in Ottawa visiting other family members. This property offered all that we needed and was close to family. There was a restaurant onsite and shopping across the street. Some of us used the gym and we all ate in the restaurant. Rooms were comfortable and newly renovated.

"Friendly Staff"

4
18/04/2016

I stayed one night while passing through the area on business. They are in the process of renovating, although the impact was minimal. Front desk staff member from West Coast was very friendly, and happy to answer any questions I had. Room was renovated and clean, very spacious. I had breakfast downstairs (not included), and was a good basic way to start the day, and the server was very friendly despite being incredibly busy. There is a great little family run Salvadoran restaurant called La Cabana behind this hotel that I really enjoyed for supper. This place is very casual. It is...well, quite frankly, run down...very run down. But the food was excellent, and I'd dine there again. About two minutes up the road, is a plaza with restaurants and a Food Basics. Hotel offered plenty of free parking, and the internet was excellent.

"Bof..."

2
16/04/2016

This is an old building, they are doing their best to hide it by changing carpet and some paint. No inside pool, no hot thub, and strangely the restaurant is in the basement, so no window... Only 1 tiny elevator, so it's quicker to use the stairs... To me, it is a deception.

"Watch your feet in the bathroom"

3
13/04/2016

The base of the bathroom vanity extends well beyond the top, and is covered with metal. In the middle of the night, with only the nightlight on, it is in the direct pathway to the toilet, and your left foot is in danger of contacting with the base with some force.

"Clean and comfortable, employees were great"

4
13/04/2016

Had another comfortable stay for business. The staff was very helpful on a couple of special requests and the room was clean and comfortable. I have stayed here before and will stay here again. Close to all the amenities

"Best Front Desk Staff"

5
07/04/2016

Newly renovated,extremely clean. Hardwood floors, beautifully appointed. Nice restaurant. The Best Front Desk Staff lady we have ever come across. Offered assistance in ensuring our staff was a pleasure.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day georgegQ2531CL. Thank you for the great comments in your TripAdvisor review. There are some things at the Best Western Plus Ottawa City Centre we simply can't renovate in terms of our staffing...especially when you say the best ever. However, we did recently update our uniforms. Same great staff, with an updated look. I can't wait to share this review with our team. Thank you, Darren

"Good Basic Hotel - Friendly Service"

3
02/04/2016

Good location, just outside of downtown. The staff at the bar and in the dining area provided excellent service. Traffic seems more manageable at this location. Shoppers and a grocery store is right across the street and there is a great restaurant - Bowmans just down the road within walking distance.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Barbara B. Thank you for the very positive review of your recent stay at the Best Western Plus Ottawa City Centre. We really appreciate you choosing to stay with us. I have also enjoyed a great meal at Bowmans just down the road. I will share your comments to all of our team to ensure we are continuing to provide excellent service. Thank you, Darren

"Good Value for Money"

4
31/03/2016

Excellent staff and very comfortable rooms. We traveled with children and found it very good option in ottawa. location is also good. must consider if visiting Ottawa. Breakfast was not included in the rate, which is a minus.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Sudan R. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. I look forward to communicating and sharing with our team your positive comments. We also appreciate the feed back regarding the breakfast being available in the restaurant at a cost to our guests. The Cafe 1274 does breakfast really well and even offer room service as well as a grab and go option for those in a hurry at a great price. We hope to see you again in the near future. With best regards, Darren

"Hugh improvement from my last visit"

4
27/03/2016

I visited this hotel about a year ago and disappointed in it. Its manager send me a personal letter to apologize and guarantee that I will be satisfied with my next visit. This time I visit, I stay there and found that the hotel is undergo a renovation and I stayed in one of the renovated room. The room is greatly improved and it is very clean and quiet.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Great to hear such positive feedback kkliCanada. Thank you for taking the time to follow up with us regarding your last visit and giving us the opportunity to host you again here in Ottawa. We are still updating the guestrooms and hallways of the hotel and I am happy to read your comments regarding the improvements. We welcome the opportunity to make every stay at the Best Western Plus Ottawa City Centre exceptional. When we fall short it is important for us to make it right with you. Thank you for giving us the chance to redeem ourselves. It is greatly appreciated. With best regards, Darren

"Great stay"

4
23/03/2016

Great hotel stayed for business. Staff was friendly and accommodations were great. Cafe and Lounge area was great for eat in or take out to room. Nachos are not on the menu but are available if u ask. Not much in area for sightseeing or eating out.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Manda M. Thank you for the positive review and comments about your recent stay at the Best Western Plus Ottawa City Centre. Everything does start with great staff and accommodations, and I look forward to sharing your message with our entire team. We hope to see you again in the near future. Warmest regards, Darren

"Very convenient, great staff, good value"

4
22/03/2016

Conveniently located, close to amenities and easy to travel. Free parking. Professional and very friendly staff. Very clean and nicely decorated rooms. Pool is not open during winter, but it is a fairly decent size. Good hotel, being renovated. Once the WIFI system is improved, this hotel will be on top of my list!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Great review Richard D. We thank you for the positive comments and review of your recent stay at our Best Western Plus Ottawa City Centre. We have recently updated our WiFi and we are offering some of the best speeds and reliability available in a hotel. We did recently have an issue that required support, and it was resolved. This can only happen when guests provide us with this kind of feedback to make things right. Thank you for bringing it to our attention. I hope that you will stay with us again when returning to the Ottawa area. Have a great week. Thank you, Darren

"March break trip to Ottawa"

3
18/03/2016

Lacks curb appeal. At first sight I kind of had seconds thought about staying. Once inside the hotel was clean and staff were pleasant. The building appears to have been recently redone. Our room was spacious and clean, expect for the used face cloth hanging over the shower rod. We were a little bit taken aback by the rate we paid. We have stayed at other hotels in Ontario with more amenities and paid far less. The hotel has a pool but it was closed for the winter.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day imhoolio. Thank you for choosing to stay with us during your March break. We can't wait for our snow plowed banks to melt away along with our budding plants and trees to return this Spring to add to our curb appeal. We are currently updating some aspects of our outdoor curb appeal that we are excited to start. I apologize they were not installed in time for your visit. I have noted your comment about the rag on the shower rod and I will review with our team to ensure this does not happen again. I welcome the opportunity to discuss the matter with you further at your convenience. Simply contact me directly at the hotel. I hope we may see you again in the future, perhaps when the outdoor pool is open in our well manicured garden. A little oasis escape. With best regards, Darren

"Good hotel, great staff; looking forward to my next stay once the renovations are completed!"

4
18/03/2016

Stayed one night as one of my sons had a procedure done at a hospital nearby. It is a good little hotel with competitive prices, well located, very clean and decent sized, well furnished rooms. A lot of effort is being made to have a well decorated hotel. Artwork from local artists are displayed, which is a very nice touch. I love it when the hotels support the local economy! It is being renovated and I am looking forward to staying there once completed. The staff is amazingly professional yet polite and very friendly. Made us feel at home immediately. The only issues that needs solving to make this an unavoidable hotel to stay is the WIFI internet - intermittent at best. In today's world, WIFI is a deciding factor to choose a hotel! Once thisd is done, this hotel will be on top of my list for stays in Ottawa

"ottawa stay"

4
18/03/2016

very good value, and a very convenient location for the purposes of our stay. We came to visit Carleton university and take in a Senators game. This hotel location makes navigating the city very straightforward, with lots of amenities nearby.

"Made You Feel At Home"

5
16/03/2016

Stayed here as I had stayed years ago and it is very close to where our family needed to be. We had made a couple of special request when making the reservation. The staff went out of their way to make sure these request happened for us. While spending long hours visiting a family member at the hospital just up the street it was nice to come back and just put your feet up. Food in the restaurant was good. Will be back again.

"Ottawa Visit for Brier"

4
15/03/2016

Reasonably priced hotel which location is fairly convenient to TD Place as well as downtown Parliament Hill area, The hotel services were as shown but take note that breakfast is not included here as it is at least in my experience, in most BW's with a Best Western Plus rating. We found all services provided to be average or above average and would certainly consider this hotel for future visits to Ottawa.

"Close to Ottawa Civic Hospital"

4
10/03/2016

Very nice hotel, clean room, sparkling clean bathroom and linens. Convenient to two eating places across the street. Very quiet. Safe and free parking. Check-in was not the very best, but the check-out person (Doris) made up for it. Would stay there again.

"AWESOME"

5
08/03/2016

Excellent hotel, clean rooms and very friendly service. Will be staying there again in the future. The ladies at the front desk were totally awesome. The onsite restaurant food was excellent. really enjoyed the breakfast.

"Convienient location"

4
07/03/2016

Chose this hotel because of location. The room was clean and spacious and the bed linens were great. Doris at check-out was very efficient and helpful. The hotel is across the street from a strip mall. Would recommend it.

"BW Carling experience"

4
07/03/2016

The BW Carling hotel is always good for business and relaxation. My intention was business but BW made it relaxing! The gym was a nice extra, and the restaurant was flexible if you like to eat healthy. The Best Western staff at the Carling Avenue BW hotel are AWESOME! They go the extra mile! They provided me with a plastic plug so I could re-charge my cell phone. They also pin-pointed a great high end Italian restaurant in the area. Great experience. Elliott, president, Real Programming 4 Kids

"All for the Money"

2
07/03/2016

Booked a room with to beds for health reasons, had to leave credit card info so I could not back out last minute. At check in I was given a room key for a room with one bed and a pullout couch. I guess they did not think I would notice. I went back to front desk, there was nothing they could do and yes they agreed that I did book a room with two beds. But they did not keep me one. The room had short curl hair stuck to the bathroom mirror, food in the pullout bed, they gave me breakfast coupons. When I used them I asked if they thought I would be able to be done and out in 30-45 minutes. The reply, " Should be ok but the kitchen help was not that good today".

"Always a Good Stay When Visiting Ottawa on Business"

4
28/02/2016

I've stayed at the Best Western on Carling on a number of occasions when in Ottawa. My most recent stay was for four nights in mid February. My room was neat and tidy, the bed was comfortable, and easy access to the 417 and Carling Ave made getting around town no big deal. As others have said, the service at the front desk is also top notch. Recommended for the budget wise business traveller. Keep up the good work.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day D Y. Thank you for taking the time to writes such a positive review of your recent experience at the Best Western Plus Ottawa City Centre. We appreciate that you choose to continue to stay with us. I have posted your comments for all of our team members to view and enjoy. Sincerely, Darren

"BW+ Ottawa"

3
27/02/2016

Average rooms but would need TLC and some renovations to the room.... Good size rooms ...Nice Staff and helpful... Conveniently situation in front of small Shopping Centre with restaurants and Pharmacy... Well situated near two hospitals and Ottawa Heart Institute...

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Pierre D. Thank you for your kind comments about our staff and location. We are just entering the stages of our room updates next week. New flooring, new bathroom granite counter tops. Followed closely by new look bed linens and window coverings. It will take a few months, and we hope that you will join us again in the near future. Warmest regards, Darren

"Quiet hotel, free parking, personable front staff, great steak"

4
21/02/2016

Shelly at the desk remembered my son's name and had great ideas for exploring Ottawa. Menu was simple but everything we ordered was just as it should be, including the nicely medium-rare steak and even the room coffee. Our comfortable room was quiet and clean. We were even asked what locations in the hotel we might prefer for our room. Proximity key cards were fast. Will definitely come back.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Carl L, I can't wait to share this with Shelley and our entire team. Thank you for taking the time to write such positive comments about your stay in Ottawa. We really appreciate it. We hope to see you again soon. Sincerely, Darren

"Visit to Ottawa to skate on Rideau Canal"

4
20/02/2016

Quiet, easy to reach location near 417. Parking included and close enough to City Center and activities. Very friendly, professional staff who work to improve your stay. We could skate on the canal and then join our friends at the museum.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Roger U. Thank you for the great comments. We truly appreciate that you chose to stay with us while in Ottawa. Our staff will love hearing your positive notes about them. We look forward to hosting you again soon. Sincerely, Darren

"Great choice to stay when visiting Ottawa"

5
17/02/2016

It was nice to see all the upgrades being done at the hotel since my last stay. It was beginning to look tired but it is great to see that renovations are being done. Fresh new looks, so bright, like the big new TV screens in the new lounge area, very refreshing. Rooms are getting a new look with 48" Smart TV's, Granite counter tops in the washrooms. Always enjoyed the great breakfast and the friendly reception staff!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello DRUMMERMATRIX. Wow! What a great review of your recent stay at the Best Western Plus Ottawa City Centre. I look forward to sharing your kind words with our entire team. Thank you for noticing and commenting on our upgrades...there are still more to come. In March we are starting to install new flooring in the guestrooms and hallways. An update that will change the look and feel everywhere. Wood floors in the guestrooms! Maybe we should order some slippers. Updates to the look and feel of the beds, windows and furniture are next. We hope you will be back soon to experience even more updates. Thank you for choosing to stay with us. Best regards, Darren

"Good location and comfortable stay"

4
17/02/2016

I have stayed at the BW on Carling several times for business (work chose this hotel) and I've booked it for personal. The front desk staff are always friendly and helpful. They're customer service definitely stands apart from other hotels. The rooms are large and clean. One of the best features is the large FREE parking available. Although not close to downtown, or in walking distance of many restaurants, it is close to the highway access and easy to get around. There is a little 50's style diner across the road with friendly service, good diner food and prices. Hotel was not overbooked and crazy during Winterlude like other downtown spots, and was nice and warm during the -30 temperatures. Will definitely stay again.

"An excellent choice for a visit to Ottawa"

5
10/02/2016

My wife and I have been staying at this hotel off and on for decades, and have seen its facilities greatly improved over the years. Its rooms are spacious and well appointed, the beds are comfortable, the internet works great, and the parking is plentiful and free, unlike many Ottawa hotels. The location on Carling Avenue, close to the Queensway, allows quick access to downtown and west end locations. There's an on-site restaurant with reasonable prices. What more could we want?

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Fastenyourbelt. Thank you so much for the positive review of your recent stay with us at the Best Western Plus Ottawa City Centre. It is greatly appreciated that you choose to keep coming back for many decades. We are committed to offering you an excellent hotel experience while in Ottawa that will exceed your expectations. Sincerely, Darren

"Clean and comfortable with paper thin walls"

3
07/02/2016

My wife and I stayed here for a night away in Ottawa. The hotel itself is very clean and the beds are very comfortable. The walls unfortunately seem to be paper thin. I could hear the woman in the room next to us having a conversation on the phone. Not only could I hear her but I could also hear the man she had on speaker phone. It sounded like they were in the room with us. Overall the hotel was good, just not very private.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello philicious1977. Thank you for choosing to stay with us during your night away in Ottawa. We really appreciate the positive comments you shared about the hotel and I look forward to sharing them with our team. I do apologize that the you were able to hear a phone conversation in an adjacent room. We will review this feedback in our upcoming meetings regarding some updating in the guestrooms we have planned for this year. Again, thank you for your review and I hope that we may host you again in the near future. With warmest regards, Darren

"Enjoyable stay"

5
26/01/2016

I stayed for one night on a business trip. Right from check in staff was very helpful in describing the amenities and assuring me they were there to help – and I felt they were sincere. The next day I needed direction to my meeting destination and again they were very helpful.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Yvonne L. Thank you so much for the kind words regarding your recent stay at the Best Western Plus Ottawa City Centre. We strive to make every interaction with our guests helpful and sincere to ensure you have a great experience at check, during your stay, and upon departure. We hope to see you soon. With best regards, Darren

"hospital stay"

4
14/01/2016

Husband had to have surgery at the Civic Hospital so this hotel was an excellent location for our 2 night stay being only a few blocks away. . The price was reasonable. Very nice staff, clean spacious rooms. Having a fridge & microwave was nice, but the in-room coffee wasn't very good. Bathroom well appointed. Breakfast at the in-house restaurant was good & fast. There isnt much else around this location, so having a car is essential if you want to try different restaurants/shopping etc.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello giddie2. Thank you for choosing to stay with us during the visit to the Civic Hospital with your husband. We hope that you will consider staying with us again in the future. Best regards, Darren

"Stay at Ottawa Best Western on Carling"

4
14/01/2016

The staff at the front counter were friendly, informative, respectful and professional. The beds were comfortable with lots of pillows and the rooms were clean. The high speed internet was easy to connect to and was fast. Only drawback was no late night internal restaurant and we had to order out, however, the front end staff provided us with a good restaurant to order from.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Kirk L. Thank you for the very positive review and great comments regarding your recent stay at the Best Western Plus Ottawa City Centre. I look forward to sharing your review with all of our team. We look forward to seeing you again. With best regards, Darren

"EXCELLENT FOOD AND GREAT SERVICE"

4
13/01/2016

In December 2015, my family and I visited Ottawa to attend a wedding. We stayed at the Best Western Plus Ottawa City Centre, on Carling Avenue. On entering the hotel, we received the best welcome that I have ever experienced. All throughout our stay, every employee was very helpful and friendly. We decided to try the on-site restaurant after checking in, as we were a bit hungry. I was quite amazed at the quality of the food! everything that was ordered was done to perfection. Of course we ate at the restaurant for the duration of our stay. Breakfast, dinner, every meal. Any one who lives in and around the Carling Avenue area should try this restaurant. Also anyone spending over night in Ottawa, should make the effort to have a meal at this hotel restaurant. What great chefs they have! My family and I will definitely be returning to this hotel in the near future.

"Excellent value"

5
05/01/2016

For a mid level Hotel this was a loyalty affecting experience. The room was exceptional and the service from the staff felt more like a great B&B type experience. The front desk staff couldn't do enough when we needed their assistance. The restaurant and bar staff provided an experience that you might expect to receive in a hotel within a much smaller town/city.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Happy New Year Ted A. Thank you for the great comments regarding your experience at the Best Western Plus Ottawa City Centre. We could not be happier to read your review and share it with the entire team. We look forward to hosting you again soon! With warmest regards. Darren

"Excellent stay"

5
27/12/2015

We were there for Christmas eve night and were very impressed. The room was spacious and spotless. Everything was in perfect working order. At first I was worried about noise being we were so close to the elevator but we didn't hear a sound from anything all night. Great bed and friendly staff. The fitness room was well equipped and clean.Could not have wished for a single thing more during the stay.

"Christmas stay"

5
27/12/2015

The whole experience was excellent The lady at the check desk (Shelley) was extremely helpful and friendly. The hotel as a whole was very attractive. The room was very comfortable, clean and everything functioned smoothly. Restaurant service and food were very good. Prices were very reasonable. We will certainly stay there again.

"OK and cheap"

3
14/12/2015

The room was alright. We are a family of 4. we had plenty of space. two king size beds. Bathroom had plenty of towels. Clean, and the heater worked well and was quiet. Outdated reception area needs an upgrade, entire hotel is looking it's age. I guess that is why the price is still reasonable.

"Fair Experience"

4
14/12/2015

Customer Service was fair at this hotel. Could be improved. The room I got was close to the elevator so heard the elevator operating when people used it. Would have preferred to be warned before I took the room. The sheets had some scent to it I guess it has been used a lot but it wasn't unbearable - it was ok at the end - and it was visibly clean and neat. The room was clean, everything else was nice, and there was free parking :) Good experience overall may be back there again.

"Extremely restful"

5
14/12/2015

Have stayed at this location many times in past 13 years and if the standards remain the same I will continue to stay here. The staff are second to non.. Their local information should be valued and their helpfulness is fantastic. If you should ever ask Shelley or Don a question you will receive not an answer but a full description unfortunately not in colour. Obviously from my remarks we are very attached and fond of this location, it may not be down town but with the staffs help and a little extra cash you are going to have a visit of a life time

"OK for travel"

3
12/12/2015

Not close to amenities clean room, breakfast good, reasonably priced although staff not overly friendly. The rooms are showing their age, carpet needs to be updated etc. Require a vehicle if staying here.

"Did the job"

3
10/12/2015

Went for a Carleton University tour and stayed here for the night. Very close to the school. Close to stores and restaurants not much else. Good clean and comfortable. Friendly staff. Restaurant on site is in the basement and looked dreary decided to get breakfast elsewhere.

"Comfortable enough, but a bit a bit dated and..beige."

3
06/12/2015

There is nothing wrong with this hotel. It's a bit dated, I wish breakfast was included, but it is clean, comfortable and the little exercise room (weight machine, some dumbells, three cardio machines) is not bad. The thing that pushes it from a 4 to a 3 is the location relative to downtown Ottawa and the lack of easy to access places to eat (unless you want to drive). The heating tends to make a buzzing sound (this was on the first floor to the right of reception) which kept me up the first night till I turned it down the second.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Dear Camerondotca. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We are in the process of updating the hotel and your comments are so important to us. We are looking to get away from the beige and offer a little more colour as we proceed. I hope that if you come back to Ottawa in the next few months you will stay with us to see our progress. With best regards, Darren

"Best Western"

2
04/12/2015

This hotel has awesome staff, however for me the ambiance was rather dull, the room décor and hotel seemd like it was from 1984, bed was not comfortable and there is very little to do inside the hotel (no sprts bar, restaurant was meh, it was very small and always too busy.) Not the greatest experience considering the high price

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Nick S. Thank you for the great comments about our staff during your last visit to the Best Western Plus Ottawa City Centre. We are working on updating the ambiance and room decor over the next few months. There will be a grand opening of the renewed Cafe 1274 restaurant soon that will feature a lounge and bar area. We hope that you may consider staying with us again in the future. With warmest regards, Darren

"Comfortable and close to all"

3
03/12/2015

Although the hotel no longer has a hot tub or sauna, for the price, it is still good value with a complimentary hot breakfast. Rooms are clean, yet I have had more comfortable beds. The electric heat also dries out the rooms - perhaps a portable humidifier is in order. Living out of hotels, you tend to get very picky.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Jeff S. Thank you for choosing to stay with us during your last trip to Ottawa, we greatly appreciate it. Your comments are so important to us and we will ensure there is a humidifier available for our guests moving forward. Thank you for continuing to stay with us. Warmest regards, Darren

"Great service but oh, the plumbing!"

2
29/11/2015

First world service combined with third world plumbing. The tap at the bathroom sink gushed yellow water for at least 30 seconds when I first turned it on, both after I arrived and the following morning. Same thing with the shower. The tap at the bathroom sink had only two settings - scalding hot or ice cold. The shower tap had arrows that indicated which way to turn to get hot water or cold, but these arrows pointed in the wrong direction, as I discovered once I was under the shower and all lathered up. The internet in the room was slow and intermittent. On the other hand, my room was spacious and the bed was comfortable (I'm picky about my pillows, but the ones in this room passed the test). And they were generous with their coffee, giving me three pods of very nice regular coffee and one of decaffeinated.

"HOTEL STAY"

5
28/11/2015

My stay at the Best Western Hotel was exceptional. I will visit that location again once I return back to Ottawa. Next time on my visit I shall try the restaurant. The menu had a variety of options. Great staff.

"Friendly Staff, Clean property, Amazing location"

4
26/11/2015

I travelled as a single woman to this very well located Hotel. I must admit that I was booked at another hotel and due to the bad reviews about cleanliness I cancelled and rebooked this property. AND .. I was SOOO pleased that I had!! The staff was very efficient and friendly.. I was checked in ..in minutes. The room was spacious and clean. With the refrigerator and microwave it made my "holiday" . The bathroom was well equipped with an excellent hair dryer and it was exceptionally clean. The staff on the front desk was GREAT!! especially Donnalee. . Now the one downfall.. and I would say it is a major one is the "restaurant" . It is located in the basement.. and it should be..it is stark.. unwelcoming and the food is barely OK. The one waitress even locked!! the door with us in there and with clients knocking at the door...while she delivered room service!! Is that not against the law..as well as very rude?? I definitely got a "put down" for unlocking the door. My Goodness!! the client could see us .. It was a good location close to the Highway to the "Trainyards" Ikea..St Laurent Shopping . Perfect also very nice for anyone that has relatives or friends at the Civic Hospital. Very Good Experience.

"Comfortable and friendly"

4
26/11/2015

I was in Ottawa for some meetings with researchers at AgCanada. This lovely accommodation was the closes one within walking distance. When I checked in, I got the feeling that most people stayed there for business. When I checked in, there was a very lovely staff member (sorry can't recall her name). She was very enthusiastic about her city: told me all the cool stuff that was happening there that I should check out when I was there. A couple of hours afterwards, I received a courtesy call from the same staff member, checking that I was satisfied with my room. Lovely!

"Good for Business trip"

5
25/11/2015

Nice staff and good rooms. Comfortable bed and beautiful large 49" TV.... impressed. Location was good for my business trip as it was close to my customer but the hotel is about 15 min to down town Ottawa and it is very close to the highway that takes you down town.

"hotel"

5
24/11/2015

great hotel and friendly helpfull staff...food in the restaurant was also very good...very nice lobby and free use of the computer helped....building was clean and well lit....close to the rideau and football stadium...

"Great For My Study Weekend"

4
11/11/2015

I was seeking a relatively quiet hotel not too far from home that was comfortable and not too far from amenities in order to have a study weekend. This hotel fit the bill, and I was pleased with my experience. My room was very comfortable, had a fridge, which was a bonus, and the TV was good. The hotel had a restaurant in the basement, which I visited for breakfast, and for a dessert and I thought the food quality was high and the service good. Across the street is the Westgate Mall, which was pretty dead on Sunday when I visited it (most of the stores were closed, so why would lots of people go!) to have a short break. I was touched with the nice Remembrance Day memorial in the lobby.

"Ottawa Stay 7 Nov 2015"

5
09/11/2015

Only spent 1 night but I was really happy with the check in/out experience. The same lady on both occasions was very helpful, and pleasant. She even remembered why I came to Ottawa and asked how I spent the time with my daughter. I thought she went beyond the normal service where I was compelled to write this review.

"Satisfied"

5
06/11/2015

Our party of five stayed for two nights they were very accommodating, friendly and the room was clean and comfortable. I found the price a bit too high. but it was one of the more reasonable prices in the area.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Thank you Tammy L for the positive comments about your recent stay with us at the Best Western Plus Ottawa City Centre. We are grateful that you chose to stay with us while visiting Ottawa and I hope that we can host you again in the near future. Sincerely, Darren

"Best Western - City Centre Ottawa"

4
03/11/2015

Very nice hotel, finally comfortable beds that did not feel like picnic tables! Good room service, fast and good quality. Staff very friendly and helpful. All in all, excellent experience. NOTE: Seems Tuesday and Wednesday most expensive nights, found the price VERY high for a BW at $189.

"nice place"

5
27/10/2015

stayed overnight here on a weekend trip to Ottawa and Gatineau. Front desk staff were excellent. Donnalee is a credit to the chain. She was efficient but also loads of fun. The room was lovely and the beds comfortable. Everything was up to date and very clean. We ate in café on site for breakfast. Food was excellent and reasonably priced. Location is good with easy access to all main routes. My only concern(not a complaint) a concern, was that the water coming out of the bathroom tap was dangerously hot. I scalded my hand. My fear is that if it had been a small child turning the tap on .....my only disappointment is that I have submitted this as part of the post visit survey and have yet to hear from Best Western. not a reflection on the hotel itself) Would go back for sure

"Feels Like Home"

5
18/10/2015

This has the feeling if a smaller, home-like hotel, which is exactly what I was looking for. Everything is very clean and the beds are extremely comfortable. I love how quiet it is. It has been modernized but is a bit older building. The upgrades are wonderful and people are very helpful. Some people complain there is no "free breakfast" but there is a hotel right on site. I will definitely come again!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello barbd52. Thank you for the kind words while taking the time to review your stay at the Best Western Plus Ottawa City Centre. I love your comment regarding the feeling of home. We hope that you will be coming back home to see us again. Warmest regards, Darren

"Ottawa"

4
15/10/2015

We stayed at the Best Western on Carling Avenue, good location and easy access to downtown. My husband had a business meeting which he was able to commute to quite easily. We were able to enjoy the sites of downtown Ottawa, ie the Parliament buildings, Rideau Canal and had a great lunch.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Lynne M. I am also a fan of the hotel's easy access to the highway 417 and the proximity to the downtown area. There are several neighbourhoods in the area to enjoy a great lunch and it is wonderful that you were able to enjoy one while in Ottawa. Thank you for choosing to stay with us and I hope that we will be able to see you again when you return. Sincerely, Darren

"Comfortable & Friendly"

4
14/10/2015

Myself, wife and adult daughter booked for one night over Thanksgiving. We had a room with a double bed and a single bed. The room was quite spacious and the bathroom was fine. It was easy to find off the main highway and close to downtown & the people we were visiting. There was a restaurant in the basement and it served a very nice breakfast. We found it very comfortable & the staff were friendly. We would definitely stay there again.

"There are nicer hotels in the area!"

3
13/10/2015

Stopped in Sept. on our way back from the east coast for 3 nights. Check in was easy and quick. The room was OK but needed an update badly. We did not take advantage of the pool or gym as we were extremely tired from our 10 hr. Drive. But they both looked OK. There is not an included breakfast offered here but there is a tiny place in the basement to purchase one. We didn't eat there but chose to eat at a retro place across the street in the mall. About a 10 min. drive from Parliament. I don't think I would stay here again.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello Jackob_12. Thank you for taking the time to submit a review about your recent stay in Ottawa. I just wanted to reach out and let you know that we have started updating the hotel. We have been seen some great improvements so far and I am excited to see the finished product in the next few weeks as we start in our guestrooms. I do apologize that we were not able to meet your expectations of a great hotel in the centre of Ottawa. I believe that a new refreshed look in our restaurant and lounge will add to our guest experience and I hope that you would consider staying with us your next time in Ottawa. Sincerely, Darren General Manager

"Great service, comfy stay...good experience!"

4
12/10/2015

I've been staying at Best Western Plus, Ottawa City Center off and on for the past few years. Each stay/experience, becomes one more great memory, and one to definitely share with friends and family. Service is very good, the place is clean, the food is awesome. Even better, it is close enough to the trendies places in town. There is a good reason as to why I keep coming back! Thanks for your service!!

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Good day Carlos A. Thank you for taking the time to share your great comments and scores regarding your recent stay with us at the Best Western Plus Ottawa City Centre. Our goal is to make your stay exceptional each and every time and I am smiling reading your review today! We look forward to hosting you again in the near future. With warmest regards, Darren

"Excellent choice"

5
09/10/2015

Whenever I can I go to this hotel for business purposes. The rooms are clean and quiet. Internet is free and relatively fast. This hotel is well located, need Carling and the 417 highway. There is a also a small shopping mall opposite the hotel with restaurants and coffee shops.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Hello brunorM3182DT. Thank you for your great review regarding your recent stay at the Best Western Plus Ottawa City Centre. We do want all of your stays to be this wonderful. Please let us know if there is anything else you would be looking for to make your next stay even better. We really appreciate you choosing to stay with us. Sincerely, Darren

"Always friendly and always clean"

5
30/09/2015

I stay here when I am in town for business five times a year. I have stayed at this hotel over 20 times in the last five years. I have never has a bad experience. The staff is always friendly and helpful. The rooms and the entire hotel is always clean. It is a great place to stay.

BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Wow! Thank you Philip R for the great comments. I look forward to sharing this review with our entire team. It takes a combined effort from all of our team members to make this happen. We truly appreciate you choosing to stay with us year after year. With warmest regards, Darren

"Not a typical Best Western, this one is poor."

2
28/09/2015

I normally have good experiences when I stay at a Best Western hotel, yet this one is not worth the money. The front staff are very nice, but that's the best thing I can say about it. Dated furnishings, no small breakfast included, no view, noisy. Seems like customer comfort is of no concern to the owners. And yet, they bill the same high room rates as other Best Western's across the country who do care about those things, and offer more in the way of comfort for their guests. Choose another Best Western in Ottawa for your stay, the Ottawa City Centre Best Western is extremely over-priced / poor value.

"over priced"

3
28/09/2015

Very nice rooms with large 45+ inch TV and good bathrooms. But pricey and breakfast not included. The restaurant area is in the basement which made the space feel closed in and service was below average.

"Great hotel "

5
28/09/2015

Excellent hotel in the downtown Ottawa area. Very good staff, especially the night guy with the long hair (sorry I can't remember his name) but he was extremely friendly. Beds very comfortable, rooms a good size and one of the best showers I have used. Enjoyed the shampoo and conditioner dispenser in the shower. Did not use the restaurant or pool so cannot comment on those. Will definitely be back if in the area again.

"Great Location"

5
15/09/2015

This hotel is in a great location just 15 minutes from downtown. Older hotel but the rooms are well maintained, plus they are in the process of upgrading. Large outdoor pool and a restaurant on site. Great for families or business, I enjoyed my stay.

BWOttawaCityCentre, Guest Relations Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review
Dear YYZHWGM, Thank you for taking the time to write a positive review of Best Western Plus Ottawa City Centre. We will be pleased to share it with our Team. We look forward to welcoming you back. Kind regards, Tracey Power