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The checkin process was a pure joy. Sherry on the desk was most helpful in providing the hotel amenities and then places ro experience the different culinary experiences during our stay
Dear Barriew403, Thank you for taking the time to share your experience with us! We're thrilled to hear that your check-in process was such a joy.Sherry will be delighted to know that her helpful and welcoming service made such a positive impression. Providing our guests with not only a smooth arrival experience but also great local recommendations is something we take pride in, and we're so glad she was able to assist you in exploring the culinary experiences during your stay. We truly appreciate your kind words and look forward to welcoming you back again soon! Best wishes, Adrienne E
Location was in close proximity to an appt I had, so very convenient. The lobby was large, well-appointed with chairs and area was clean. We were upgraded to a suite so thoroughly enjoyed that. Room was clean, large and located close to elevator which was perfect for seniors such as ourselves. Room was quiet. All staff we encountered were courteous, friendly and approachable. We did eat in the restaurant for an evening meal and breakfast the next day. Both meals were tasty, large portions and delivered to the table in good time. Servers were very friendly. Reasonable price.
Dear Ruth, Thank you for taking the time to share your experience with us. We're delighted to hear that our convenient location suited your needs and that you enjoyed the comfort of our lobby and the complimentary suite upgrade. It's especially wonderful to know that the room location and quiet atmosphere made your stay comfortable, and that our team's friendliness and approachability left a positive impression. We'll be sure to share your kind comments with our staff. We're also pleased you had an enjoyable dining experience for both dinner and breakfast, great to hear the meals, service, and value met your expectations. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon! Sincerely, Adrienne E
Maksym, the front desk staff member, was very helpful and friendly. He made the check out process very smooth and hassle free. Thank you for excellent service.
Dear 446allaz, Thank you for your kind review! We're delighted to hear that you had a very pleasant stay with us. It's especially wonderful to know that Maksym made such a positive impression providing friendly service and ensuring your check-out process was smooth and hassle-free. We'll be sure to share your feedback with him, as it will mean a great deal. We truly appreciate your recognition of our team's efforts and hope to have the pleasure of welcoming you back again soon! Sincerely, Adrienne E
I extended my stay. The suite I had with the kitchen and living room was excellent. The decor is fantastic. It is very clean.
Dear Chris, Many thanks for the wonderful review. I am glad you enjoyed staying in one of our suites equipped with all of the amenities. All of your rooms have been recently refurbished. i am delighted you enjoyed the decor and the cleanliness. i hope you can return again soon. Cheers, Adrienne E
Sherry from front desk was fantastic, truly an asset to the company.
Dear Blaire, Thanks for the wonderful 5/5 review of your stay. I really appreciate the lovely comments about Sherry who looked after you at the front desk. I am delighted you had a fabulous expereince and look forward to welcoming you back again soon., Cheers, Adrienne E
Sherry is the very best with all other staff. I feel like home everytime I'm here.
Dear 237lovepreets, Thanks for the awesome 5/5 review of your stay! I appreciate the fabulous comments about Sherry who looked after you at the front desk. Best of all, I am glad you consider us your home away from home. We look forward to welcoming you back again soon. Cheers, Adrienne E
Very clean updated rooms. Housekeeping staff very nice. Excellent location close to hospitals and Algonquin College but far from downtown. Just off the highway so good for late evening check-in. Quiet area. Good food at a very reasonable price and good and very efficient restaurant staff
Dear 148terip, Thank you so much for your wonderful review. We're delighted to hear that you enjoyed your stay with us. It's great to know you found the rooms very clean and updated, and that our housekeeping team made a positive impression. I will be sure to share your kind words with them, they take great pride in their work and will truly appreciate the recognition. We're also pleased that our location worked well for you, especially being close to the hospitals and Algonquin College, as well as offering convenient highway access for late evening arrivals. While we may be a bit removed from downtown, many of our guests value the quiet surroundings and easy accessibility you mentioned. Thank you as well for your compliments about the restaurant. We're so glad you enjoyed the food and found it to be both reasonably priced and efficiently served. I will gladly pass along your feedback to our restaurant team, they will be thrilled to hear it. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon. Cheers, Adrienne E
Newly renovated, rooms and washroom are very clean and modern. The gym, located in the basement level, is also renovated and contains new top of the line exercise equipment to include a "Peleton" stepper. There is a restaurant on site. Breafast is not included, however, there is a modern coffee dispenser in the lobby which is available from 6-10 AM at no cost. Parking is free. Excellent location, walking distance to the Ottawa Hospital Civic Campus and less than 10 minutes drive to Quebec via the Champlain bridge. More importantly, the staff are very friendly and helpful.
Dear Retiredtech551, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our newly renovated rooms, modern amenities, and convenient location. It's great to know the gym and complimentary morning coffee helped make your stay even more enjoyable. Being within walking distance to The Ottawa Hospital Civic Campus and just minutes from Quebec is something many of our guests appreciate, so we're glad it was convenient for you as well. Most importantly, your kind words about our friendly and helpful staff truly mean the most to us. We take great pride in delivering exceptional service, and your feedback is incredibly rewarding for our entire team. We look forward to welcoming you back on your next visit! Warm regards, Adrienne E
My husband and I stayed one night and were very pleased with our choice. The room was clean and we'll appointed. Parking was included in the price making it very affordable. We also enjoyed our breakfast at the on sight restaurant. Our only complaint...we were unable to access any channel on the TV, not even the news. The front desk did not offer any assistance.
Dear Susana, Thank you for taking the time to share your feedback. We're delighted to hear that you and your husband enjoyed your stay, particularly the cleanliness of the room, the value of the included parking, and your breakfast at our on-site restaurant. We sincerely apologize for the inconvenience you experienced with the television service. We are in the process of changing the television service-apps. Everything should be streamlined and user friendly within the next couple of days. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back for a fully seamless stay in the future. Sincerely, Adrienne E
Do not book into this hotel if you have mobility issues. They don't have ANY accessible rooms. If you want to watch regular network television, forget it. You have to have "app" accounts to watch anything other than the CBC news channel.
Dear Dina, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations. We regret any inconvenience caused regarding accessibility and understand how important suitable accommodations are for guests with mobility needs. Your comments have been noted and will be shared with our management team as we continue to evaluate ways to improve accessibility information and options for our guests. We offer apps based television channels that do not require accounts or logging in to access them. I regret you did not call the front desk to assist you. We are actively looking at ways to simplify accessing channels and plan to have the changes implemented very soon. We appreciate your feedback as it helps us better communicate these details prior to arrival. Sincerely, Adrienne E
Big notice. There is NO cable or satellite service for the TVs. Verified with hotel that all TVs are now for streaming or comcast only. You either have to enter your streaming (Netflix, etc.) account info into tv app and remember to delete data before leaving hotel OR you can comcast from your mobile device, but this doesn't work over VPN so you have to leave your device vulnerable on the wifi network for this too. The only things you can watch straight off are some news channels from a news app and YouTube.
Dear Lorenzo, Thank you for taking the time to share your feedback. We appreciate you highlighting your experience with our in-room TV system. We regret any inconvenience you experienced while we are updating the television channels available at the hotel.. There is a wide variety of programming available and regret it was not clear how to access. The accessibility issues are being corrected presently. We truly value your feedback, as it helps us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Sincerely, Adrienne E
Highly recommended. The rooms are very comfortable, very nicely appointed with extras like microwave, coffee machine and small refrigerator, and sparkling clean. The staff is outstanding - gracious and helpful.
Thank you so much for your wonderful review and recommendation! We're delighted to hear you enjoyed your stay and appreciated the comfort and amenities of our rooms. It's especially rewarding to know our team helped make your visit so enjoyable. Your kind words mean a lot to us. We truly appreciate you choosing the Best Western Plus Ottawa City Centre and look forward to welcoming you back again soon! Warm regards, Adrienne E
Had an excellent stay here. The room was very clean and modern (no carpets). The staff were friendly and a quick check-in experience. Nice complimentary coffee machine in the lobby (available 6-10am). The on-site restaurant was excellent and the $12 breakfast vouchers were well worth it. Wonderful stay and great value. Rooms - Renovated, modern rooms. Comfortable beds and linens. No carpets. Lots of easily located plugs to charge devices. TV with cable and Chromecast. Microwave, mini-fridge, Keurig coffee machine, safe, iron, ironing board, hairdryer, pump bottle toiletries, and an alarm clock. A solid luggage holder and a traditional fold-out one. Nearby Activities - Shopper's Drug Mart (24/7) and TD Bank across the street. Number of other nearby stores and restaurants. Wellington St has plenty of restaurants as well. Safety - The main entrance is open without card access, locked after 8:30pm. All other doors are card-access. Security cameras. Seems like a safe neighbourhood Walkability/Transit - I didn't travel with a car, so I used public transit. There are nearby stores and restaurants. Could walk to The Ottawa Hospital (20min). Bus 80 stops by the hotel and goes to Line 1 Tunney's Pasture Station (every 15-30mins weekdays, every 30- 60 mins weekends). Bus 85 also stops outside the hotel and runs cross-city east/west and connects to Line 2 Dow's Lake, providing an airport connection (via Line 2 and 4) in about 50 mins. Food and Drinks - Complimentary coffee machine (6-10am) in lobby with fresh brewed coffee, espresso, latte, and hot water for tea. The on-site restaurant is excellent for both breakfast and lunch. Hotel guests have the option to purchase breakfast vouchers for $12, which is well worth it. The voucher included a beverage (coffee, tea, juice, or milk) and a choice of breakfast special, omelette, healthy start, pancakes, or continental breakfast. The regular menu also had great choices and reasonable prices.
Dear Noah, Thank you so much for taking the time to share such a detailed and thoughtful review! We're delighted to hear that you had an excellent stay and enjoyed our modern, newly renovated rooms, friendly team, and convenient amenities. It's wonderful to know that you appreciated our complimentary morning coffee service and found great value in the breakfast vouchers at our on-site restaurant. We're also pleased that our location and proximity to public transit, shops, and dining options made your stay even more enjoyable. Your feedback about safety, comfort, and convenience truly means a lot to us and will be shared with our team. We look forward to welcoming you back for another great stay the next time you're in Ottawa! Warm regards, Adrienne E
Booked 3 nights on our recent visit to Ottawa. Reserved 2 weeks before and did on-line check-in day before. Friendly greeting upon arrival, Courtney explained how housekeeping and extra coffee supplies worked (just ask for more). Room size was huge, King bed, sitting area, lots of room to move around. Had no issues with parking in lot. Didn't use hotel restaurant for breakfast, just took our own supplies as room has fridge and microwave. Enough dining short drive away (Little Italy was great!) if you don't want to drive downtown. Close enough to attractions we wanted to see like Diefenbunker, Hog's Back Falls, and about 15 min drive into downtown for those attractions. Good location, and much more inexpensive than staying downtown. Pleasant experience with all employees!
Dear John, Thank you very much for your wonderful review! We're so pleased to hear you had a great experience during your visit to Ottawa and appreciated our spacious rooms, convenient location, and friendly service. Courtney and the rest of our team will be delighted to know their efforts helped make your stay enjoyable. It's great to hear you found our location ideal for exploring local attractions and nearby dining options, and that you enjoyed the comfort and value of staying with us. We truly appreciate your kind words and hope to welcome you back to the Best Western Plus Ottawa City Centre again soon! Kind regards, Adrienne E
Great location. A predictable and efficient operation with new upgrades. We stay there every time we visit Ottawa. Management is very involved and the staff are well trained and customer focused. Clean and Comfortable.
Dear Wayne, Thank you so much for your continued loyalty and for sharing such a wonderful review! We're delighted to be your go-to destination in Ottawa and truly appreciate your kind words about our location, recent upgrades, and dedicated team. It's always a pleasure to welcome you back, and we're glad you consistently find your stays clean, comfortable, and well cared for. We look forward to seeing you again soon! Kind regards, Adrienne E
This was a really fantastic deal. I stayed for a conference, took a taxi to downtown which is not far. The room was a really nice size, the floor was not carpeted which is a big plus because it feels so much cleaner. The fridge and microwave and other amenities were all clean and functional and there was a bathtub (I love this versus having just a shower). I used the gym which was kept clean and had what I needed. Staff were friendly and helpful. All good!
Thank you for taking the time to share your kind feedback! We're delighted to hear you enjoyed your stay and found our rooms comfortable, clean, and well-equipped with everything you needed. It's great to know you appreciated the non-carpeted floors, in-room amenities, and our fitness centre. We're also happy that our friendly team helped make your conference visit a pleasant one. We truly appreciate your recommendation and hope to welcome you back to the Best Western Plus Ottawa City Centre on your next trip to Ottawa! Kind regards, Adrienne E
The room was spacious, well appointed, easy to maneuver in, as a disabled person who uses a cane & walker, clean, & well supplied with needed toiletries. Most of the staff at the hotel were welcoming and helpful. Night Clerk/Manager, Sherry was beyond helpful and an added bonus to our stay. Sherry went above and beyond to detail onsite & local eatries, attractions and natural sites. Sherry was helpful, responsive and always cheerful. Sherry had answers for everything going on in the hotel and in the area. She made our trip perfect. She is a gem!
Dear Pamela Ann, Thank you very much for sharing your thoughtful review. We're delighted to hear that you found your room spacious, comfortable, and well-suited to your needs. It's wonderful to know that our team made you feel welcome throughout your stay. We're especially pleased that Sherry made such a positive impact on your visit. She truly is a valued member of our team, and your kind words will mean a great deal to her. We'll be sure to share your compliments with her. We look forward to welcoming you back on your next trip to Ottawa and providing another enjoyable experience. Warm regards, Adrienne E
The Best Western Plus Ottawa City Centre was a positive experience from the time of arrival until departure. The room was neat and clean. The in-house restaurant was very pleasant and it was also clean and neat. The meals were very well prepared and the dinner menu costs were similar to Ottawa area restaurants, making staying in the hotel for dinners a welcome and positive experience. Every member of the staff we encountered had a smile and a warm hello for us. I would recommend this location to anyone travelling to Ottawa.
Dear Ellistonba, Thank you so much for sharing your experience at the Best Western Plus Ottawa City Centre. We're delighted to hear that you enjoyed a positive stay from start to finish. It's wonderful to know that you found your room clean and comfortable, and that our restaurant provided both excellent meals and good value. We're especially pleased that our team's warm hospitality made you feel welcome throughout your visit. Your recommendation means a great deal to us, and we look forward to hosting you again whenever your travels bring you back to Ottawa. Best wishes, Adrienne E
Excellent location. The place has been recently re-novated with attention to the details. Staff is both friendly and helpful.
Dear Roland, Thank you for the wonderful feedback! We're so glad you enjoyed our central location and noticed the recent renovations—we've worked hard to make thoughtful improvements, so it's great to hear they stood out. We'll also be sure to share your kind words with our team. We hope to welcome you back again soon! Best Regards.
We only had one night here but were happy with the hotel. The staff were friendly throughout and the hotel is fairly well located for tourist attractions in Ottawa. I really liked the downstairs cafe - very handy.
Dear Merk, Thank you for taking the time to share your experience! We're happy to hear you enjoyed your stay. It's great to know our location, friendly staff, and the café all added to your visit. We hope to welcome you back for a longer stay next time! Best Regards, Annsona
Best Western, Carling Ave Ottawa. The room was spotless. Enjoyed having the kitchenette. Love that the rooms are not carpeted. The restaurant downstairs boasted a great menu. Food was absolutely delicious and generous portions. The staff are second to none especially the chef Raymond who took the time to introduce himself to us…so appreciated. Would definitely recommend again
Dear Sandie, Thank you so much for your wonderful review and recommendation! We're delighted to hear you enjoyed your spotless room, the convenience of the kitchenette, and the comfort of our non-carpeted floors. It's also great to know you had such a positive experience at our restaurant and that Chef Raymond made your visit extra special. We'll be sure to share your kind words with him and the team. We truly appreciate your support and look forward to welcoming you back again soon! Cheers, Adrienne E
great place to stay Rooms where nice and clean staff was great. My grand daughter loved the pool. hotel was in a convenient location.
Dear Charlie, Thank you for sharing your experience with us! We're so glad you and your granddaughter enjoyed your summer getaway, and that our clean rooms, friendly staff, and pool made your stay extra special. It's wonderful to know our location was convenient for your visit to the Museum of History. We look forward to welcoming you both back for another memorable stay! Warm regards, Adrienne E
I was very pleased with our recent visit to Best Western Plus. The rooms were clean, all staff very pleasant and the outdoor pool was a real treat. Hope to go back soon as we visit Ottawa frequently.
Dear Wendy, Thank you so much for your wonderful review! We're delighted to hear you enjoyed your stay with us, especially our clean rooms, friendly staff, and outdoor pool. It's great to know you plan on returning, and we look forward to welcoming you back on your next visit to Ottawa. Best wishes, Adrienne E
Warm welcome and excellent service, very clean rooms, excellent restaurant service, laundromat (cash or cards), and a superb, very clean outdoor pool. We had a great month, close to all services, on foot, the hospital, the university, the school and the museum. A great place for families, students or couples. Personally, I loved this hotel.
Dear 189amela, Thank you so much for sharing such a wonderful review! We're delighted to hear you had an exceptional stay and enjoyed the comfort of our rooms, the restaurant, pool, and convenient location. It's especially rewarding to know you felt welcomed and well taken care of during your month with us. Your recommendation means a great deal, and we look forward to welcoming you and your family back to the Best Western Plus Ottawa City again soon! Cheers, Adrienne E
Room was lovely and clean. No loud noises while we slept, you'd never know it was full of guests when in the room. It was perfect for what we needed and close to the hospital.
Dear Melanie, Thank you so much for your kind review! We're delighted to hear that you had a lovely experience with us and found the room clean, quiet, and comfortable. It's great to know our location worked well for your needs, especially being close to the hospital. We truly appreciate you taking the time to share your feedback and hope to welcome you back again in the future. Warm regards, Adrienne E
Awesome place to stay with family at affordable cost. It's ike a s.aller version of home. Staff friendly and amenities work
Dear Abiolar694, Thank you for your kind words! We're so glad you and your family felt at home and enjoyed the value, comfort, and service we strive to provide. We truly appreciate your feedback and look forward to welcoming you back again soon! Best wishes, Adrienne E
Awesome place to stay at affordable cost...seems like a smaller version of home... staff friendly and amenities work!
Dear Muhammed, Thank you so much for your wonderful review! We're delighted to hear you felt right at home and enjoyed the comfort, value, and amenities we provide. Our team works hard to create a welcoming atmosphere for all our guests, and your kind words mean a lot to us. We look forward to welcoming you back for another stay soon! Best wishes, Adrienne E
The hotel was easy to find. The front desk staff were friendly and helpful. The room was quite basic, but clean with all the amenities. I would have prefered a bigger dridge with an actual freezer as I was travelling with food that needed to be kept very cold. but I managed. The pool area was lovely and was a welcome respite after some very hot days. Having a restaurant on the property was great!
Dear Cam, Thank you so much for sharing your wonderful review of your recent stay with us. We're delighted to hear that you enjoyed the warm welcome from our front desk team, found your room comfortable, and had the chance to relax by our pool during the hot days.We also appreciate your feedback regarding the fridge size in the room. We understand how important this can be when travelling with food, and we will certainly keep your comments in mind as we continue to look for ways to enhance our guest experience. It's great to know that our on-site restaurant added convenience to your stay, and we're so pleased you had an overall great experience. We truly hope to welcome you back again soon! Sincerely, Adrienne E
A very clean room, very friendly and accommodating staff, well located in the city. Great amenities, beautiful pool. Restaurant is a tad pricey.
We were in town for a couple nights to watch the Canadian women's rugby team take on the US and booked the Best Western Plus for a couple nights for our stay in Ottawa. The stay was super friendly and helpful. Check in was a breeze and the room was great! Plenty of room, lots of towels, and very clean. Although we didn't spend a great deal of time at the hotel, we loved our stay and would return to this hotel without hesitation.
Dear Christine, Thank you for your fantastic review! We're so glad to hear you enjoyed your quick stay with us while in town for the rugby match. It's wonderful to know our friendly service, smooth check-in, spacious and clean rooms, and extra touches like plenty of towels made your visit enjoyable. We truly appreciate your kind words and look forward to welcoming you back whenever your travels bring you to Ottawa again. In appreciation, Adrienne E
My stay was as excellent as ever. The staff were friendly, the rooms super clean, the amenities as promised, especially AC and overall it was a very enjoyable stay.
Dear Simon, Thank you so much for your wonderful 5-star review! We're thrilled to hear that your stay was excellent and that our friendly staff, clean rooms, and promised amenities made your visit so enjoyable. Your continued trust means a lot to us, and we look forward to welcoming you back for another great stay soon. Cheers, Adrienne E
The restaurant serves up quality foods! We ordered room service - super promt and met my young fanilies needs. Can't beat the pricing. Wonderful staff. Simple to get around from room to pool with convenient exits. Pool was immaculate.
Dear Laxey, Thank you for your glowing review of our little oasis! We're delighted to hear you enjoyed our restaurant's quality dishes and that room service arrived promptly to meet your family's needs. It's wonderful that you found our staff welcoming, the pool sparkling clean, and the layout so easy for moving between your room and the water. We're so glad you were able to relax and unwind with us, and we can't wait to welcome you back for another refreshing escape. Kind regards, Adrienne E
A well managed hotel with very competent friendly staff. Excellent wifi and smart TV so you can enjoy and stream your favorite programs. The restaurant is convenient as well and the location is 15 minutes from wherever you want to go in Ottawa. This was our fifth visit and we will always return . diane and russ
Dear Diane and Russ, Thank you for your wonderful feedback and for being such a loyal guest — it means so much to us that this was your fifth visit! We're delighted to hear you enjoy our friendly and competent team, reliable Wi-Fi, smart TVs, and convenient restaurant. It's also great to know our location works perfectly for your visits to Ottawa. We truly appreciate your continued trust in us and look forward to welcoming you back for many more stays. Kind regards, Adrienne E
I stayed at this hotel during my week's stay in Ottawa. As a rewards member I stay at Best Western whenever available. From check in on I found the staff friendly and helpful. The hotel's location was very good. Right across the street was a large mall which included a large Shoppers Drug Mart and a great Diner that I reviewed previously. It was only 15 to 20 minutes to downtown by Uber, though you may have to add a few more during rush hour. My room was a single queen. It was clean and roomy. Even by a busy street, my room was quiet. I liked that you could book your housekeeping time, very handy. As I was there for only 4 nights, I only had the room cleaned once. It was done very well. I didn't get to try the pool, but I did eat at Cafe 1274, located in the basement of the hotel. I highly recommend it. I enjoyed my stay in Ottawa and would return to the Best Western Plus Ottawa Centre.
Dear TripleDRoadTripper, Thank you for taking the time to share such a thoughtful review of your stay with us at Best Western Plus Ottawa City Centre. We're so pleased to hear you enjoyed your visit and that our team helped make you feel welcome from check-in onward. It's wonderful to know our convenient location, clean and quiet room, and flexible housekeeping service added to the comfort of your stay. We're also glad you had a chance to dine at Café 1274 — we agree it's a bit of a hidden gem! As a valued Best Western Rewards member, we truly appreciate your loyalty and are happy to hear we met your expectations during your time in Ottawa. We look forward to welcoming you back whenever your travels bring you to the city again. best wishes, Adrienne E
First time being in this beautiful hotel in Ottawa, with lots of amenities to choose from. I had the 2 queen beds with the kitchenette and it was so perfect and very comfortable. If you're staying for a few days, ask for housekeeping to spruce up your room with fresh linens, towels and toiletries. The staff is great with always asking if we need anything during our stay. I didn't get to use the gym or swimming pool, but next time. The dinner and breakfasts were good, but the prices could have been a little bit lower. I will definitely be back again and recommend it to people.
Dear Sarah, Thank you so much for taking the time to share your experience with us following your summer vacation in Ottawa! We're thrilled to hear that your first stay at our hotel was a comfortable and enjoyable one. It's great to know that you found the two queen beds with kitchenette perfect for your needs, and that our team was attentive and ready to assist throughout your stay. We're also glad you appreciated the convenience of our housekeeping service. While you didn't get a chance to try out our gym and pool this time, we hope you'll have the opportunity to enjoy them on your next visit. We truly appreciate your recommendation and look forward to welcoming you back for your next stay in Ottawa! best wishes, Adrienne E
Good location as it is easy to get on the highway and lots of parking. There are a couple restaurants within walking distance. We really enjoyed the outdoor pool. I also appreciate the loyalty program which gave us some water bottles. Easy to get to the Civic Hospital either drive, bus or a 25 minute walk.
Dear Cober, Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed your stay and found our location convenient, especially with easy access to the highway, nearby restaurants, and the Civic Hospital. It's great to know you had time to relax and enjoy the outdoor pool—it's a guest favorite during the warm months! We also appreciate you sharing how pleased you are with the Best Western Rewards program. We're glad you found value in the loyalty perks, and that the extra touches like complimentary water bottles made a difference. We look forward to welcoming you back on your next visit—thank you again for your support and loyalty! Sincerely, Adrienne E
The whole experience was great. Staff, restaurant and environment was worth the stay. It was very quiet and clean. It's very handy to have a restaurant to dine for breakfast and a bar at night!!!
Dear 13283Mjaneb, Thank you so much for your excellent review! We're thrilled to hear that you enjoyed every aspect of your stay, from our friendly staff to the restaurant and bar. It's wonderful to know that you appreciated the quiet, clean environment and the convenience of dining with us for breakfast and unwinding at the bar in the evening. We hope to welcome you back again soon for another great experience! Kind regards, Adrienne E
Great stay with a fabulous central location. Outdoor pool and great safety features. In hotel restaurant and fantastic vending machines for items you may have forgotten.
Dear Veronica, Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay, especially our central location, outdoor pool, and the convenience of our safety features and amenities. We're glad the restaurant and vending options made your visit even more comfortable. It was a pleasure having you and your family with us, and we hope to welcome you back for another great stay soon! Cheers, Adrienne E
We were there for a family reunion for the weekend of July 4th, we were about 70 people in total with about 30 kids. The hotel was awesome. It was centrally located. It was clean. The rooms were beautiful, AND big. The staff was outstanding. They provided us with all of our needs and the rooms were spacious and clean. It was a budget hotel, but it felt like a luxury hotel. And there was an awesome water machine in the lobby.
Dear Jane, Thank you so much for sharing such a wonderful review! We are delighted to hear that your family reunion was a success and that our hotel exceeded your expectations. It's great to know that you found our location convenient, the rooms spacious and clean, and our team attentive to your needs. We truly appreciate your kind words about our staff and amenities—especially the water machine in the lobby, which is indeed a guest favorite! It means a lot to us that you felt the comfort and service of a luxury stay while enjoying the value we strive to provide. We hope to welcome you and your family back again for future gatherings or a relaxing getaway. best wishes, Adrienne E
This hotel offers great value for the money. There is plenty of free parking. Whenever I stay, it's always spotlessly clean. And the staff is friendly and helpful. In summer though, this place offers something extra special…Tucked around back is an outdoor pool yard with beautiful gardens and a lush lawn. With plenty of loungers, it's a little oasis in the city!
Dear Danielle, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and found great value in what we offer. Our team takes great pride in maintaining a clean, welcoming environment, and your kind words about our staff mean the world to us. We couldn't agree more about our outdoor pool and relax area—it truly is a little oasis! We're so glad you had the chance to relax and enjoy the gardens and loungers. We look forward to welcoming you back, especially in the summer months when the pool is at its best. Warm regards, Adrienne E
The room was spacious, clean, and well-maintained, We spend some time in the pool at the end of our day. Location was perfect for us.
I stay at this particular location several times a year because of its proximity to the Ottawa Heart Institute, where I have been a patient for 11 years now. I have always been given a special rate afforded to hospital patients. On my latest trip the rate had not been available. I expressed some frustration with this new policy in a review after my stay. Within 24 hours, the general manager had written back to me and apologized for not having the hospital rate available during the busy season. Then, to my surprise , she told me to contact her directly on my next stay , and she would extend to me the managers rate to help make my stay more affordable! That is why , whenever I have to make a trip and stay somewhere away from home, I stay with Best Western Hotels!
Good location, away from downtown Ottawa parking hassle. Easy to get to Ottawa RedBlacks night game. Front desk staff very efficient and helpful. Called taxi for us to go to TD Place stadium with tip for close drop off location to avoid traffic congestion on Bank st. Hotel super clean, well maintained. Staff friendly and helpful. Free Parking. We purchased breakfast deal with room reservation, good value and excellent service.
super good. Nice service. Staft very helpful and friendly. Very clean . bar service very good. Staft very friendly. Food very good hatoff to chef
Dear 868Yuvrajb, Thank you so much for your wonderful review. We're thrilled to hear that everything during your stay was “super good” , from our friendly, helpful staff to the great service you experienced in our restaurant and bar. Your kind words mean a lot to our entire team, and I'll be sure to share your feedback with them. We're so pleased that we could help make your visit enjoyable, and we look forward to welcoming you back again soon! Warm regards, Adrienne E
Navpreet is a most professional and problem solver. She is graced with kindness and a warm smile. She offered me a room to fit my needs. I will most definitely return in hopes to meet Navpreet once again.
Dear Monique, Thank you so much for your kind review. We are delighted to hear that you had such a positive experience with Navpreet on our front desk team. Providing warm, attentive, and exceptional service is something we take great pride in, and it's wonderful to know that it made your stay memorable. Your feedback is truly appreciated, and I will be sure to share your compliments with Navpreet, — it will mean a lot to her. We look forward to welcoming you back on your next visit! Warm regards, Adrienne E
Good hotel, rooms updated so it doesn't feel like a motel. Bathrooms are clean and setup with the basics. The only drawback (and it seems like a lot of hotels in Ottawa are doing this, is that they're using these low flow shower heads, which makes showering time twice as long compared to your shower at home. They really need to do something about that. Besides that, the free parking and wifi are nice perks. Location is pretty good, can get anywhere walking or short drive.
Dear Samiel, Thanks for taking the time to post a great review. I am delighted everything was to your satisfaction. From the convenient location, to the clean, comfortable rooms, and all of the amenities the hotel offers. I hope you have an opportunity to visit us again this summer and enjoy the heated, outdoor pool. Warm regards, Adrienne E
Beautifully decorated, friendly and helpful staff. They provided a step to get on the bed for my disabled friend that had mobility issues and a ground level room with lots of room to walk. Elevator access was also available. I was glad we added on breakfast for our stay it was delicious and lots of food.
Dear Sunshine, Thank you so much for your kind and thoughtful review! We're absolutely delighted to hear that you enjoyed your stay with us and appreciated the beautiful décor, as well as the friendliness and helpfulness of our team. It was our pleasure to accommodate your friend's mobility needs, and we're so glad the step, spacious ground-floor room, and elevator access made your stay more comfortable. We're also thrilled to hear you enjoyed the breakfast – we believe a great day starts with a great meal! Your feedback truly means a lot to us, and we hope to welcome you back again soon. Warm regards, Adrienne E
This hotel was really nice, the decor was updated, beds were comfy, the rooms were clean and spacious. The room was a bit warm and the A/C couldn't be adjusted to our liking but we were able to open our windows which was fine for our stay in early June. I really liked the area with the kitchenette. However, I do wish that the hotel had come with a free continental breakfast as we weren't staying long enough to get groceries and make breakfast. The staff at the front desk were friendly and efficient.
Dear Karrie, Thank you so much for taking the time to share your experience with us on TripAdvisor. We're thrilled to hear that you enjoyed your stay and appreciated the updated décor, comfortable beds, and the cleanliness and spaciousness of your room. It's also great to know that the kitchenette area was a highlight for you! We're glad the open windows helped make your room more comfortable during the warm weather, and we truly appreciate your feedback regarding the air conditioning and breakfast options. Your comments help us identify areas for improvement, and we'll certainly take them into consideration as we continue to enhance our guest experience. Our front desk team will be delighted to hear your kind words about their friendly and efficient service—thank you for recognizing their efforts! We hope to have the pleasure of welcoming you back on your next visit. Warm regards, Adrienne E
The staff crew were helpful, friendly and caring. They went out of their way to make our stay perfect. My friend had to have major surgery and the staff made sure we got to the hospital by calling us a taxi which they suggested. It was a wonderful idea and we were glad we listens to their recommendations. Also, the young lady that served us was very professional and she brought up the food and wished my friend a speedy recovery 👍 🙏
Dear Carmen, Thank you so much for your kind and thoughtful review. We're truly touched by your words and delighted to hear that our team could make a difference during such a challenging time. It was our absolute pleasure to support you and your friend, and we're so glad our recommendations were helpful. Your appreciation means a lot to our staff—especially the young lady who served you—she'll be thrilled to know her care and professionalism stood out. We hope your friend is recovering well, and we'd be honored to welcome you both back under less stressful circumstances. Wishing you all the very best, Adrienne E
The rooms were clean and the staff was helpful and friendly. Sherry at the front desk is very helpful. The restaurant on site is very good and reasonably priced. We did a load of laundry and the machines worked well and were clean. The only reason I gave a 4 and not a 5 is that when we returned to our room on the second day it had not been made up yet at 3:00 in the afternoon. They had to call someone to do it while we waited in the lobby. It also wasn't the quietest hotel we've stayed in. That being said I would stay at this hotel again and would recommend it.
Dear J and J, Many thanks for the fabulous review. I appreciate all of your comments about how friendly and helpful Sherry and the rest of the staff were during your stay. I am glad you had an opportunity to enjoy some of the tasty meal options prepared in Cafe 1274, and used some of the onsite amenities available, the guest laundry. Thank you for recommending the hotel and we look forward to seeing you again soon. Cheers, Adrienne E
The hotel is close to Carleton university which is why we chose to stay there. The rooms are clean and there is a restaurant onsite with good food and reasonable pricing. We stayed in a room with kitchenette which has full fridge, dishes and utensils. There are two EV charger onsite which is very convenient for those have electric vehicles, parking is free. This was our third time staying at the hotel and will definitely coming back.
Daer Bita, Thanks for taking the time to post a 4/5 review. I am glad you found the room clean and the kitchenette well equipped with all of the utensils and appliances. We are pleased to offer two EV chargers onsite and complimentary parking. It's wonderful to know you are a repaet guest and are planning to return. Many thanks and we look forward to welcoming you back again soon. Sincerely, Adrienne E
Nice comfortable hotel, vey convenient for west end/Nepean. The hotel was clean, my room was comfortable, and my stay was quiet. There is an onsite café, but no free breakfast. Vouchers for dinner and breakfast are available at a very reasonable price. I tried breakfast and dinner, and they were quite good. The menu is primarily Western/North American fare with a come-cooked vibe. Alcohol is extra. There is a Shopper's Drug Mart right across the street, with other shopping near by. I've stayed here a few times while in Ottawa and will be using it as my "regular" hotel going forward. There is a typical basic hotel gym, and laundry facilities on site. (worth noting - this particular BW does NOT allow pets!!!)
Dear Sharmaine, Thanks for taking the time to share a detailed review of your stay and the hotel overall. I am delighted you found the room clean, comfortable, and quiet. Glad you found the hotel conveniently located with easy access to all areas of Ottawa. i appreciate being your regular hotel when making trips to Ottawa. We look forward to welcoming you back again soon. Best wishes, Adrienne E
Very predictable venue. Good quality beds and great value for dollar. Rooms and service are very good. The location is great with easy access to all ammenities and close to highway and city access. We would recommend to anyone. Ottawa is a great city to visit and this location really makes it happen.
Dear Wayne, Thanks for the awesome 5/5 review of your stay. I appreciate all of the wonderful comments you shared about your expereince. I am pleased you find the hotel, comfortable, conveniently located, and a good value. Most of all we are looking forward to your next visit. cheers, Adrienne E
A quiet experience, close to shopping and going into Ottawa for all the sites. Have travelled to across Canada and spent time and money in many hotels but this simple experience was well and always been worth it. Any traveller should experience this location and those that surround the area.
Dear Voyage, Many thanks for the awesome 5/5 review of your stay! I am delighted everything was to your satisfaction and you had a great expereince. We look forward to welcoming you back again soon. Cheers, Adrienne E
What a great hotel! this is a top of the line Best Western. We had the room with a kitchenette and it was spacious and comfortable. The staff were excellent. We just had to ask and it was looked after - e.g. more coffee and tea for the room. The room was clean and comfy. We have stayed in many Best Westerns across North America, and this one is the best! We will be staying here the next time we are in town. P.S. It is just over a kilometre from the hospital, so handy if that is the reason for your stay.
Dear Travel599695, Thanks for the awesome 5/5 review of your stay! I really appreciate you sharing your experience in detail and how satisfied you were with all of the service and amenities received. So pleased you found the hotel conveniently located with easy access to the hospital. I am truly humbled by your lovely comments about the hotel. We look forward to your next visit. Sincerely, Adrienne E
The beds were very comfortable, and the heating/AC unit worked well. The check-in staff was very polite and great to deal with. Our trip was quite short, just a day to visit the University of Ottawa. We do plan to come back and stay for a long weekend. The Best Western will be on the top of our list to stay at.
Dear Stephen, Thanks for the wonderful review of your stay! I am delighted you had a great experience and everything was to your satisfaction. From the comfortable beds, to the friendly and attentive staff, to the close proximity to the University of Ottawa. I really appreciate you sharing we are top of your list next visit to Ottawa. We look forward to welcoming you back again soon. Cheers, Adrienne E
I was pleasantly surprised to be upgraded to a larger room with more amenities. The location of the hotel is perfect for my visits to my sister in Ottawa making it an easy and pleasant choice. Booking direct with Best Western is simple and while I could do it through third party sites, there is sufficient BW rewards to keep things simple and direct.
Dear terry, Thanks for taking the time to post a great review of your stay. So pleased you enjoyed the complimentary upgrade to a larger room with additional amenities. I am glad the hotel is conveniently located to your family in the Ottawa area. i appreciate you being a loyal Best Western rewards member and enjoy all of the benefits of being a member. I hope you have an opportunity to visit us again soon. Cheers, Adrienne E
The room was clean, comfortable and well appointed. The staff were very courteous and helpful with ideas for local sites and activities to enjoy. The restaurant/lounge that is located in the hotel serves excellent food and decent prices. Will stay there again on next trip to Ottawa.
Dear Mikwenr, many thanks for taking the time to post a 5/5 review of your stay. I am glad you had a great experience and everything was to your satisfaction. From the clean and comfortable room, to the friendly staff, and tasty menu offerings in Cafe 1274. I hope you had an opportunity to enjoy some of the winter attractions taking place in Ottawa and look forward to your next visit. Cheers, Adrienne E
The room is spacious and everything, and clean. We enjoyed our stay and that's why we keep going back. The breakfast is enjoyable and the staff whether it's the front desk, the cleaning staff or the waitress everyone is very helpful. We are planning our next stay.
Dear Escape, Thanks for the awesome 5/5 review! I am glad you have a great experience every stay. I appreciate your loyalty to the hotel and the brand, it is much appreciated. Wishing you a happy new year and look forward to your next visit. Sincerely, Adrienne E
I had a really pleasant stay. The staff (every one of them from reception to housekeeping) were friendly and helpful. They made me feel welcome. The room was clean. I don't usually sleep well but the bed was comfortable (nice mix of soft & firm) and there were a selection of pillows to choose from (firm to soft). I ate that the restaurant in the Best Western and was very impressed. The food was fresh, tasty, and hot both for my dinner and my breakfast. Check in and check out were easy and when I asked about the bill they took the time to go through it and check if I was satisfied. I didn't use the exercise room but it was available to me. Overall I was most impressed by the staff.
Dear Julian, Thanks for taking the time to post a wonderful 5/5 review of your stay. I appreciate all of the lovely comments about the staff who looked after you during your stay. I am delighted you found the room clean, bed comfortable, and pillows to your liking. I will be sure to let Chef Raymond know how much you enjoyed his tasty menu options. Wishing you a happy new year and we hope to welcome you back again soon. Cheers, Adrienne E
I stayed at this hotel while my husband was receiving care at the Ottawa Heart Institute, which is just a 20-minute walk away. The location turned out to be incredibly convenient, with a 24-hour Shopper's Drug Mart directly across the street, and a small mall next door offering a variety of services including a hair salon, nail spa, bank, restaurant, food court, and Service Ontario. I ended up extending my stay several times as my husband's condition improved. I was pleasantly surprised by the area. Normally, I order takeout via Uber Eats, but this time I decided to try the hotel's restaurant, Cafe 1274, located in the basement. The atmosphere was cozy with a bar and a pool table. I was so impressed by the food that I made it a point to dine there every evening after returning from the hospital. Everything I tried was delicious, from the Cranberry Brie Chicken Wrap to the Deluxe Burger, wings, salad, wine and even breakfast. The staff, particularly the servers at Cafe 1274- Lauren, An and Neslie- were friendly and attentive, and I want to give a special shoutout to the chef for consistently preparing great meals! I stayed in a two-queen bed room on the 1st floor for 4 nights. The room was spacious and cozy, though I did find it noisy at times. I could hear doors slamming, people walking by, and staff cleaning rooms, which disrupted my sleep. The air conditioning worked very well, though. Afterward, I moved to a king bed room on a renovated floor for the next 3 nights. This room was much quieter, brighter, and more spacious. However, the bathtub was outdated and shallow, which was a bit of a downside if you're looking to take a relaxing bath. I used the laundry facility located in the basement. One washer and dryer are coin-operated, and the other washer and dryer accept card payments via tap. It's $4 for each load. Overall, I had a pleasant stay and would definitely return, especially because of the food and the hotel's great location!
Dear Joie, Many thanks for taking the time to post a review. I am delighted you had a great experience and you enjoyed all of the amenities the hotel has on site. From the convenient location to nearby shopping. To the on site laundry, fitness room, and pool table in the lounge. There truly is something for every guest. So pleased you enjoyed the tasty menu options in Cafe 1274. Chef Raymond takes great care and pride in all of the meals he prepares. I will be sure to let him know how much you enjoyed his meals. Wishing you a happy holiday season and hope to welcome you back again soon. Best wishes, Adrienne E
The hotel was every bit as expected and was a thoroughly enjoyable stay. The staff were friendly and helpful, as required. The rooms were clean, comfortable. The fitness room met all my needs and the location is very good and convenient to various attractions and amenities, such as the mall across the road.
Dear Simon, Many thanks for taking the time to post a wonderful 5/5 review of your stay. I am glad you had a great experience and everything was to your satisfaction. So pleased you enjoyed all of the amenities we have to offer. I appreciate the kind comments about the staff and how friendly and helpful they were. Wishing you a happy holiday season and we hope to see you in the new year if not before. Sincerely, Adrienne E
Staff were courteous, Hotel room was clean, close to the Hospital and downtown. Convenient location. Conveniently located across the street from the plaza/mall. Restaurant in the hotel offers a variety of options, friendly staff, decent prices.
Dear Ljeuler2, Thanks for the awesome 5/5 review of your stay! I am glad everything was to your satisfaction. From the clean, comfortable room, to the courteous staff who looked after you during your stay. Pleased you enjoyed the tasty menu options in Cafe 1274, and the convenient location, with easy access to all areas of the city. Wishing you a happy holiday season and we look forward to welcoming you back again soon. Cheers, Adrienne E
The front desk personnel provided me with helpful, courteous and attentive service during my stay. Cafe housed in the Best Western Plus Ottawa City Centre provided friendly, prompt and delicious breakfast fare. This is my 'go to' place when I visit my family. Room service was detailed oriented and efficient.
Dear Leslie, Thanks for sharing your memorable stay. I appreciate the 5/5 review, and the lovely comments about the staff who looked after you during your visit. I truly appreciate you sharing we are your "go to" hotel when visiting family in Ottawa. I hope to welcome you back again soon. Warm regards, Adrienne E
All round lovely experience. The staff always welcomed us with a smile and we're super helpful. Having vending machines on most of the floors was also good as we didn't have to keep heading out to get drinks or snacks. The location is pretty central so it's easy to move about downtown Ottawa
Dear Relax, Thanks for the awesome 5/5 review of your stay. I am glad you had a wonderful experience. Many thanks for the lovely comments about the staff who looked after you during your stay. I hope you have an opportunity to visit us again soon. Cheers, Adrienne E
I have used this Hotel numerous times when I go to Ottawa! One reason is that it close to Embassy West where I visit my son, the Hotel is fantastic. Comfortable and very clean. The staff are super friendly and are very helpful . Everything I need is at my disposal especially enough Ports to charge my Devices. Also a printer in the Lobby to print my Boarding Passes. I would prefer not to stay anywhere else.
Dear Mary B, I really appreciate the wonderful review you posted. Many thanks for sharing we are your hotel of choice when visiting Ottawa. Pleased to know how friendly and helpful you find the staff, and how comfortable and clean the hotel and rooms are. The location is super convenient, a short walk to Embassy West. Thank you for letting us be your home away from home when visiting Ottawa. Sincerely, Adrienne E
Very clean and friendly staff that was welcoming and always available at the front desk to answer any questions. I would highly recommend staying at this convenient location minutes away from the hustle and bustle of downtown. Great amenities for everyone to enjoy and feel safe.
Dear Adriana, Many thanks for the awesome 5/5 review of your stay. I appreciate you taking the time to share your experience. From the clean rooms, friendly staff, to the convenient location, a short drive to the downtown area. So pleased you had an enjoyable stay and we can't wait for your next visit. Best wishes, Adrienne E
Very good mattress'. Functional and clean rooms. Staff are friendly and well trained. This is a regular destination for us each time we visit Ottawa. Great location. There is a plaza across the street with a drug store and restaurant and the facility has a good restaurant and snacks on each floor. Convenient free parking. A well managed enterprise.
Dear Wayne, Many thanks for the great 5/5 review of your stay. I appreciate your loyalty to the hotel, and we are your hotel destination of choice when visiting the Ottawa area. I am glad all of the comforts and amenities available are to your enjoyment. From the comfortable beds, clean rooms to friendly and attentive staff. Pleased you find the location convenient with closeby access to shopping and ample parking for all vehicle sizes. I hope you enjoyed the lovely fall colors in the area this time of year and hope to see you again soon. Cheers, Adrienne E
Bugs found on the window curtains. No accessible washrooms anywhere in the hotel. Certainly not up to Best Western standards, particularly when we stayed in the finest Best Western ever the night before. The best part was the convenience to major highways.
Dear John, Thanks for taking the time to post a review. I am glad you found the hotel conveniently located with easy access to all areas of the city. On a warm sunny day this time of year a ladybug or two can be found outside. I am very sorry if one found their way into the hotel. I hope you otherwise enjoyed your visit to Ottawa and hope you had a safe trip home. Warm regards, Adrienne E
Well managed hotel with friendly staff and a positive atmosphere. All the amenities and services are delivered. very clean rooms, modern wifi and above all an attitude of client care that shows. We have stayed at this hotel in our capital city for at least 12 days now and would not go anywhere else.
Dear mobile12373, Many thanks for the tremendous 5/5 review, it is much appreciated. I am delighted you had a comfortable, extended stay at the hotel, enjoying all of the services and amenities available. Thank you for the lovely comments about the staff, how friendly and attentive they were and the rooms were clean, modern and well equipped for a lengthy stay. Most appreciated are your comments of the hotel being your first choice when visiting the Ottawa area. We hope to welcome you back again very soon. Best wishes, Adrienne E
The hotel was nice, bright and very clean and the ameneties worked as they should. The beds are nice with lots of soft fluffy pillows. They have a gym and pool and a restaurant downstairs. We arrived late and had to leave early for our business but it would have been nice to spend more time. Your stay should not disappoint!
Dear Ver560, Many thanks for the wonderful 5/5 review of your stay. I wish you were able to stay longer and enjoy all of the amenities available. I am glad you had a comfortable and restful stay and look forward to you visiting us again in the near future, Warm wishes, Adrienne E
We had a great experience at this BW Plus location. The room was clean and well appointed. The bed mattress and pillows were like new and we had a great sleep. The waitress/bartender servers in Cafe 1274 downstairs were excellent, very courteous and friendly and made us feel at home. Will definitely stay there again when in Ottawa.
Dear Mikwenr, Thanks for the wonderful 5/5 review of your stay. I am glad you enjoyed your stay and everything was to your satisfaction. So pleased you had a great nights sleep on the pillows and mattresses, and you enjoyed the food and service received in Cafe 1274. We look forward to your next visit! Sincerely, Adrienne E
Room is just two noisy. The hote is in the intersection of 2 large avenues and windows are not sound proof. Renovated rooms, but old and also very noisy air conditioning. I was charged > 300CAD per night and would expect a better experience or value for money.
Thank you for taking the time to post a review. I am sorry you found the area to be a bit noisy during your stay. I hope everything else was to your satisfaction. Warm regards, Adrienne E
Great spacious room, very clean, the hotel comes with a well equipped modern gym but the pool was closed which was a mystery as the weather was quite hot, seemingly they close it on the 7th of September. I think they should keep it open a little longer as the weather was very good when we stayed. (The high Twenties)
Dear Paul, Thanks for taking the time to post a review. I am glad you enjoyed the hotel and amenities. I appreciate your comments about the very clean and spacious room. Pleased you had an opportunity to use the newly equipped fitness room. Your comments about the pool closed have been noted. We hope you have an opportunity to visit us again soon. Cheers, Adrienne E
This was our second time at this hotel. We stay in Ottawa twice a year because my daughter goes to Carleton university. The location is ten minutes drive from the university and in walking distance of a mall. We stayed in a two queen bed room with kitchenette which was stocked with all the necessities and a full size fridge. The room was spacious. One of the perks of the hotel is a very convenient EV charging station where you can charge your car for free for three hours. There is a bar and restaurant at the hotel offering breakfast and dinner. We had dinner there and food was very good. We will definitely be back in April.
Dear Bita, Many thanks for the super 4/5 review of your stay. I am delighted you found the kitchenette suite comfortable and equipped with all of the amenities for a comfortable stay. We look forward to your return next spring. Cheers, Adrienne E
DO NOT STAY AT THIS HOTEL!! This hotel charged my VISA nearly $900 in holds for a $223 stay that I paid in full at check-in with a gift card. Four days after check-out, holds have still not been released (not just not refunded,NOT EVEN RELEASED), despite written assurance from manager that they would be.
Dear 426dalep, I am very sorry for the inconvenience you experienced. We can confirm the preauthorization to your credit card has been released the day you spoke to a manager. Please check with your bank and they will confirm. Thank you, Hotel Management
We had a very nice overnight stay here in an up graded queen suite that was quite spacious. It was a treat as we were taking a break from camping in the 1000 Islands to escape some wet weather and see Ottawa. We got a good recommendation on where to go for dinner in nearby Little Italy. Hotel was very clean and comfortable and in a good location.
Dear Sally, Thanks for the awesome 5/5 review of your stay. I am pleased you found the hotel clean, comfortable, and conveniently located. Glad you enjoyed the complimentary upgrade to a spacious queen suite. We hope you can visit us again soon. Best wishes, Adrienne E
We stayed just one night @ BW Plus Ottawa City Centre. Driving up to the hotel, the outside looks like a motel or motor court from the "70s. As soon as you enter the lobby, the impression changes to a chic sylish hotel. Front desk staff were consistently friendly, helpful and engaging. With Diamond status, we were given an upgrade to a suite with kitchen. Wow what a nice spacious clean room, fully equipped with many key amenities. What we liked: - Room size - Cleanliness - Bed comfort with nice linens - TV you can easily cast to with your phone (streaming movies) - Excellent Wifi - Good AirCon, although it would not allow lower than 21, it felt colder, which we wanted for sleeping - Large bathroom with roomy shower and nice citrus shampoo and conditioner dispensers - Kitchen with dishes - Microwave - Coffeemaker with pods - Fridge with freezer - Safe - Blackout blinds - Very quiet except for a bit of hallway noise one time To improve or other comments - We could see a border of light around our room entrance door (not the bottom), so an additional seal would probably help for occasional hallway noise. - I don't think we saw any USB wall sockets We did not have a chance to try the pool or onsite restaurant. This property provides excellent value compared to downtown hotels. I would normally rate this property at 4.5 stars, but considering the excellent value, to me it deserves 5*. The staff were amazing and that aspect really helps to create a special experience.
Dear deathracer, Thanks for taking the time to share your experience in detail! I am glad you had a super stay and everything was to your satisfaction. Pleased you enjoyed all of the amenities the hotel has available, and you found the hotel an excellent value. We look forward to your next visit. Wishing you all the best for the remainder of the summer. Sincerely, Adrienne E
We had a fantastic stay! All of the staff were friendly and professional. Clean rooms, comfy beds. Yummy comfort food in the restaurant. The pool/pool area is a great place to relax and unwind after a day of sightseeing. We stayed three nights.
Dear Nomad, I am delighted you had a fantastic stay and many thanks for the awesome review! Glad you had an opportunity to spend some time having R and R by the heated outdoor pool. It is a great place to relax and unwind. I appreciate the great comments about the clean, comfy rooms and friendly, professional staff who looked after you during your stay. The Cafe 1274 chef will be happy to hear how much you enjoyed his tasty menu options. Thanks and we look forward to welcoming you back again soon. Cheers, Adrienne E
Traveling for business could not have been easier! Hotel is conveniently located, well lit, as we checked in late at night and safe. Rooms spacious and well appointed and the staff very personable. To top it all off we got the breakfast package and the made to order breakfast is tasty and plentiful. Definite choice for business travel in Ottawa. Thank you!
Dear 244vask, Thanks for the wonderful 5/5 review of your stay! We are delighted to be your hotel of choice for business travel when staying in Ottawa. With easy access to all areas of the city , spacious rooms with work area, business centre, and in house restaurant Cafe 1274 for your dining requirements. Many thanks for the kind comments about the personable staff who looked after you during your stay. We look forward to welcoming you back again soon. Warm regards, Adrienne E
First of all they have sketchy people hanging around the parking lot, when we asked they called them medical people. Signs say no loitering so they know it's an issue. Coffee in lobby only available 12-5 really? Our room had moldy water and grinds in the maker from who knows when. The safe was broken. To go to pool you must wait in line at front desk to sign out towels and get a separate key to use the pool. If you want to use the billiard table that they advertise it's in the bar area and force you to buy a drink. The area has no restaurants in walking distance or anything to go to. Spend your money elsewhere this was a complete disaster! I've expressed issues to management, didn't seem to care. Good luck!
Dear Annette, I am very sorry you did not have a satisfactory stay. The hotel is located close to a hospital and you may be referring to a guest that was going to the hospital during their stay, this was what the front desk staff were trying to explain to you. Yes the pool table is located in the hotel lounge, a soda pop or coffee is all that is required to order to use the pool table. As much as possible we strive to ensure every guest has a great stay every time they visit. Unfortunately this was not the case on this occasion, though trying to address the issues during your stay. We take your comments and feedback very seriously. I hope you enjoyed the rest of your visit in Ontario, Canada, and a safe trip home. Hotel Management
Spacious, clean rooms. Comfortable beds. You will sleep well. Friendly staff. Quick check in. Ample free parking. We asked for a quiet room and were accommodated. The exercise room was well equipped. A 10 minute drive into the Hintonburg neighborhood.
Dear Jan, Thanks for the awesome 5/5 review! I am delighted you enjoyed all aspects of your stay. From the spacious, clean rooms with comfortable beds, to the complimentary parking. The fitness room has new equipment including Peloton for those who want to maintain their workout schedule while travelling. Many thanks for the kind comments about the friendly, efficient staff who looked after you during your stay. We look forward to seeing you again soon. Cheers, Adrienne E
I stayed at this Best Western to quarantine while Covid visited my family. First time I've stayed in this hotel and would definitely stay again. I had a small and sunny room that was perfectly comfortable, clean and just right for my stay. The hotel dining room was basic, the service was excellent and the limited menu was fine. The hotel is well situated on the western edge of downtown Ottawa with easy access to bus services. Overall, very good value and well recommended.
Dear wpullen, Thanks for the super 5/5 review of your stay. I am glad you enjoyed the accommodations, amenities and convenient location with easy access to all areas of the city. I truly appreciate your rating of the hotel being a good value and well recommended. We hope to welcome you back again soon. Cheers, Adrienne E
The mattress was so excellent for the tired driver to lay overnight! The hotel has been over forty years, but everything was well-kept. The parking lot was plentiful to park my vehicle close to our suite. The breakfast and dinner were served at our own expenses, but both were equally good.
Dear Gregory, Thanks for the fabulous review of the hotel. I am pleased you found the bed and pillows comfortable and you had a restful sleep. Glad you enjoyed the large parking lot that can accommodate all vehicle sizes. The chef in Cafe 1274 takes great pride in the meals he prepares and will be delighted to know how much you enjoyed them. I hope you had an opportunity to spend some time relaxing by the heated outdoor pool or took in some of the local Ottawa attractions. Until next time, Best wishes, Adrienne E
Our family recommend this hotel. The staff is super friendly and professional. The pool is heated. I did not eat at their restaurant but the menu was affordable. The room was comfortable, I appreciate de wooden floors instead of carpets. Close to many interesting destinations to discover Ottawa.
Dear Ash, Thanks for taking the time to post a 4/5 review of your stay. I really appreciate your families recommendation of the hotel and we are a choice that meets all the the family members requirements. So pleased you enjoyed the decor and amenities, the staff who looked after you were friendly, caring and professional. I hope you can visit us again soon. Cheers, Adrienne E
This hotel is clean. No free breakfast, unlike other best western hotels,a bit " stingy " on handing amenities such as: body lotion( none was put in our room)& coffee..a little noisy with: doors closing.. Problem with fridge: was working more like a freezer because of not well calibered so we lost food ..staff on desk was ignorant on how to caliber fridge properly..
Dear Dank, Thanks for taking the time to post a review. I am sorry you found the fridge to be too cold. The setting may have been too high. Your comments have been forwarded to the housekeeping team for review and follow up. Hope you enjoyed your time in Ottawa. Best wishes, Adrienne E
This was a clean, quiet well-maintained hotel. The staff were top notch - professional and very friendly.
Dear John, Many thanks for the wonderful 5/5 review of your stay. I am delighted you had a great experience . I truly appreciate the awesome comments about the staff who looked after you during your visit. I hope you had an opportunity to enjoy many of the attractions Ottawa has to offer in the summer during your visit. Hope to see you again soon. Best Adrienne E
We were looking for a place for one night as we were in the are visiting a relative in the hospital. We walked in without a reservation and we're treated so well that we wished we could have stayed longer.
Many thanks for the fabulous review of your stay. I appreciate you sharing how welcoming and friendly the staff were and we wish you could have stayed longer as well. I hope you have more time to stay and enjoy the sights Ottawa has to offer on a next visit. Best wishes, Adrienne E
The staff at this hotel are so helpful and welcoming. The hotel is in a good location and the rooms are very nice. What takes the rating to 5 stars is the staff. We would definitely stay again.
Dear folkevans, Many thanks for the wonderful review! I am glad you enjoyed your stay, the rooms and the location. I really appreciate your lovely comments about helpful and welcoming the staff were, it is much appreciated. We hope you can visit us again soon. Cheers, Adrienne E
Perfectly clean room in excellent condition, wonderful service. Restaurant has great menu, food, and service. Comfortable bed and pillows. We (me and my wife) enjoyed our stay and all interactions with personnel. Free charging station added benefit for us.
Dear Burtitus, Many thanks for the wonderful 5/5 review of your stay. I appreciate you sharing the highlights of your stay. Delighted you found the room perfectly clean, with comfortable pillows and mattresses. Glad you found the electrical vehicle charging stations convenient for charging your vehicle. Best wishes and we hope to see you again soon. Cheers, Adrienne E
Clean and proper, a no-fuss hotel with everything you might need. Even a 24/7 drugstore across the street, and an ATM in the lobby. Room service was good all be it quite pricey – and 10 $ for tea and toast in the morning was a bit much. A simple gym and a heated pool. We had a good week!
Dear H, Thanks for the fabulous 5/5 review of your stay! So pleased we have everything available for a weeks great stay. From the heated outdoor pool, to the many nearby attractions and the shopping plaza across the street. Best wishes and we hope to welcome you back again soon. Adrienne E
My husband and I stayed here last year and enjoyed the stay so much that we returned this year. The hotel is quiet and clean, the staff is very helpful and pleasant, and the restaurant, which is a separate entity, is reasonable and the food is very good. Lastly, the hotel is located near the Agriculture Museum with its surrounding garden and arboretum which is great for walking and is a joy. Note that this is not a downtown hotel.
Dear MJ, Thanks for the wonderful 5 /5 review of your stay! I appreciate you sharing in detail all of the amenities the hotel has to offer. From the good value, clean, quiet, and convenient location, close to many Ottawa attractions. So pleased you enjoy the tasty, well priced menu options in Cafe 1274. We are delighted you had such a great stay last year you decided to return. We look forward to your next visit. Best Wishers, Adrienne E
This is my "go to" hotel when I stay in Ottawa. The staff I have encountered have been friendly and helpful. The rooms are spacious, clean, well appointed. The location is great for visiting family in Ottawa or Gatineau. The in-house restaurant has great breakfast options, and is convenient for dinner when I get into town late.
Dear Wscriven, I appreciate you sharing we are your preferred hotel when staying in Ottawa. So pleased you find the rooms spacious, clean and well appointed. I am glad you enjoy the tasty menu options available in Cafe 1274, and easy access to all areas of the city for visiting family and friends. I hope you had some time to relax by the heated outdoor pool. We look forward to welcoming you back again soon. Best wishes, Adrienne E
This was a nice two-day stay. It started with a generous amount of local information from Sherry, at the front desk, and continued helpful Staff who were cleaning up the rooms. The room was clean, the internet worked well. We were fortunate enough to be able to pay with our points. The loyalty program is very good!
Dear OnAir, Thanks for sharing your great experience. The Best Western rewards program is awesome and I am delighted you enjoyed your stay on points. Many thanks for the lovely comments about Sherry and the housekeeping staff who provided helpful information about all of the attractions in Ottawa, and how clean the room was. Hope you had an opportunity to enjoy some time relaxing by the heated outdoor pool. We hope to welcome you back again soon. Cheers, Adrienne E
have stayed here many times. convenient location, reasonable pricing, excellent front desk staff, friendly and efficient. wifi was excellent. did not used the restaurant this time but in the past found breakfast and breakfast staff to be friendly and capable
Hi Dennis, Thanks for the awesome 5/5 review of your stay! I appreciate you sharing your great service experience and the amenities available at the hotel. Many thanks for the lovely comments about the staff and how friendly and efficient they all were. We look forward to welcoming you back again soon. Cheers, Adrienne E
We were on a cycling trip so the hotel was convenient to nearby trails. Restaurant on location and also within walking distance. Rooms are clean and NO CARPETS on the floor!
Dear Joseph, I appreciate you sharing your great experience at the hotel. We are conveniently located close to all the bike trails around the scenic Rideau Canal. Dows lake is just a short 5 minute drive or bike ride from the hotel. Super conveniently located to all of Ottawa's attractions. i hope you have an opportunity to visit us again soon. Cheers, Adrienne E
Stayed in Best Western for the long weekend. Staff was friendly and helpful. My spouse was looking for a tea instead of coffee and staff provided all upon request. Gym looks like recently updated and has brand new equipment. Overall good experience. Would recommend to stay.
Dear 944iliat, Many thanks for taking the time to post a 4/45 review of your stay. I am glad you had a great experience, and found the staff, helpful and attentive. Yes, we have new gym equipment, including a Peloton bike. Many thanks for recommending the hotel. best wishes, Adrienne E
A very pleasant stay. Clean rooms. Efficient and helpful staff at the reception. Electric recharge on-site. Closed to the Tulip Festival at the Park of Commissaires. The restaurant in the basement is not too inviting but all the rest is great.
Dear 41lyned, Thanks for the great 4/5 review of your stay. Many thanks for all of the super comments. From the helpful and efficient staff, clean rooms and convenient location to the Tulip Festival. I am glad you found the electric car chargers convenient and you had a pleasant stay. Many thanks and we look forward to seeing you again soon. Cheer, Adrienne E
this hotel is always a pleasure to stay at. the rooms are comfortable and quiet, and sleep is assured. staff are helpful, and efficient. the rooms are clean, and I appreciate the fridge and microwave. there is a shoppers across the road that you can buy basic food supplies at, which means snacks and breakfasts can be had without much cost. public transit is right outside the door. this hotel is my go to when I am in ottawa.
Dear Edmonton Equestrienne, Thanks for the fabulous 5/5 review of your stay! We are delighted to be your go-to hotel when visiting Ottawa. I appreciate all of the wonderful comments about the clean rooms, helpful and efficient staff and the nearby amenities, shopping and public transportation. All contribute to a great value getaway. Hope to see you again soon, Best wishes, Adrienne E
Average accommodation. Overpriced for the amenities. Bathtub was far too small for a relaxing bath. Hardwood floors are not conducive to a quiet night's sleep. Will look elsewhere next time in the Ottawa region.
Dear Scott, Thanks for taking the time to post a review. . We appreciate you sharing your experience. I am sorry everything was entirely not to your liking. Sincerely, Adrienne E
Excellent location. Well-trained and friendly staff. Involved Management to ensure guests are comfortable. Spacious rooms. Overall great value. We visit Ottawa twice a year and always stay at this facility. Easy access with lots of free parking.
Dear Wayne, Thank you for the fabulous 5/5 rating of your stay and that we are "The place to stay in Ottawa". It is much appreciated. We enjoy hearing from guests what a great value they find the hotel, along with spacious rooms, well trained, friendly staff, and convenient location. We look forward to your next visit later this year. best wishes, Adrienne E
Clean rooms, great friendly staff. On-site restaurant , easy check-in. Location was great. Would stay again
Dear dpolocko, Thanks for the wonderful 5/5 review of your stay. Many thanks for all of the great comments about the friendly staff, clean rooms, and easy check-in. Pleased you enjoyed the tasty menu offerings in Cafe 1274 and convenient location with easy access to all areas of the city. Best of all, we look forward to your next visit. Cheers, Adrienne E
no breakfast included, and they only offer coffee in the lobby when the restaurant onsite isn't open. free parking and internet was a bonus.
Dear Jenn, Thanks for taking the time to post a review. I am glad you enjoyed your stay and the complimentary amenities offer, hi speed WIFI and parking. I hope you had an opportunity to enjoy some of the Ottawa attractions and we look forward to welcoming you back again soon. Best wishes, Adrienne E
While the room was nice. I did not like the full charge of my weeklong stay upfront +100 damage deposit. The front person seemed to not care if I was a member or not.
Dear edchuck88, Thanks for taking the time to post a review. A preauthorization for room, tax and $100.00 for incidentals is taken at check in. Payment for the stay is taken at check out. I regret the staff member not acknowledging your Best Western rewards membership at check in. The staff member is in training, and this will be a training opportunity. Your comments have been forwarded to the front office manager for review and follow up. Only through feedback such as yours can we continue to improve. Sincerely, Hotel Management.
Friendly check-in and restaurant staff, great food, happy people. I enjoyed my stay at the Best Western and appreciated the staff. The checkout option on the television was very handy.
Dear scottkennedymercs, Thanks for sharing what a great experience your stay was. We enjoy hearing how pleased you were with all of the services you enjoyed during your visit. From the friendly staff who looked after you throughout the hotel and restaurant. To the convenient amenities available such as television checkout. Pleased to hear how the happy, friendly staff, and the service they provided resonated with you. We hope you can visit us again soon. warm regards, Adrienne E
Room was clean. furniture well placed, made the room feel spacious. super clean and luxurious for a standard room
ylad263, Many thanks for taking the time to share what a great stay you had. I am delighted you found the room super clean and luxurious, equipped with all of the amenities required for a great stay. We enjoy knowing you had a memorable stay and wish to welcome you back again soon. Cheers, Adrienne E
The staff are friendly and very helpful. Rooms were very clean and very close to all the attraction. We will definitely come back again.
R3657OKjacket, I cannot thank you enough for the tremendous review of the hotel! I am delighted you had a great stay. Many thanks for all of the fabulous comments. From the friendly and very helpful staff, to the very clean rooms with easy access to all areas of the city. I appreciate you sharing your experience and look forward to welcoming you back again soon. Best wishes, Adrienne E
The room was clean and smelled fresh. I thought it was a great price for a kitchenette and two queen beds. The room was spacious and comfortable. The gift bag was nice to receive for being a member. The restaurant/bar had a variety of meals including vegetarian options.
Dear Lisa, Thanks for sharing your great experience! Pleased you found the hotel a great value, equipped with all of the amenities for a comfortable stay. Many thanks for the wonderful comments about how clean and fresh the room was to the tasty menu options available in Cafe 1274. I hope you have an opportunity to visit us again soon. Best wishes, Adrienne E
Checkin and check out were quit and easy. The hotel has two elevators, but one was out of order. We did not eat on-site—there are many restaurant options nearby and a 24-hour Shopper's Drug Mart right across the street. We chose this location since it was 15 minutes from the Canadian Tire Center and close to the 417. The room (#310) was spacious with non-carpeted floors, a king bed, a microwave, coffee maker, and fridge. The safe did not work and we had to ask for new batteries for our tv remote. The bathroom can benefit from a more spacious shower, a handheld shower hear, and at least two additional towels. Soap, shampoo, and conditioner were provided. We'd stay here again if it the area due to cleanliness, comfort, price and location.
dear Amy, Thanks for taking the time to post a review. i am glad you enjoyed your stay and found the hotel comfortable and equipped with all of the amenities you required. Glad you found the room clean and spacious and the hotel well situated with easy access to all areas of the city. We look forward to welcoming you back again soon. Best Wishes, Adrienne E
On checking in we were met by a very knowledgeable front desk clerk. We were pleased with the room decor and cleanliness. Room very nice. We especially liked breakfast. I was happy when I was informed that E V charging ports were complimentary Terry Millard
Dear Terry, Thanks for taking the time to post a great review. i am glad you found the room clean, comfortable and equipped with all of the amenities, along with the complimentary EV chargers available to guests. So pleased you enjoyed the breakfast in Cafe 1274, We hope to welcome you back again soon. Cheers, Adrienne E
The room was clean. The hotel was quiet. I arrived in the evening and ordered room service for dinner this time. It was quick and delicious. Internet was excellent for working. Great stay. It is to bad there aren't more options to dine within walking distance of the hotel. But a quick drive gives you many options. And the front desk has lots of suggestions for different cravings!!
Thank you for the super review! Many thanks for all of the wonderful comments. From the delicious room service meals delivered from Cafe 1274, to the friendly, helpful staff at the front desk. So pleased you found the room, hotel quiet, and equipped with all of the amenities for a great stay. We look froward to welcoming you back again soon. Cheers, Adrienne E
Great location, easy to get in and out of the city. The bed was very comfortable and the room was spacious and clean. The staff at the front desk and Cafe downstairs were fantastic. Great attitude. Helpful, friendly and make customers feel welcome.
Dear Felixp, Thanks for the fabulous review of the hotel! I am delighted you had a great experience. I appreciate all of the wonderful comments from the friendly, helpful staff, to the clean and comfortable rooms, to the great location. Best wishes, and we look forward to welcoming you back again soon. Adrienne E
The bedding (sheets, pillows, mattress) is extremely comfortable. Super clean room. Also, was able to charge my electric car. The staff was extremely friendly. I did not try the restaurant nor the breakfast person since I had to leave early. However, check out was super simple.
Dear Julie, Thanks for the great review! I am pleased you found the room extremely comfortable and super clean. Glad you found the car charging stations convenient for your electric car. Hope to welcome you back again soon. Cheers, Adrienne E
Best Western Plus Ottawa City Centre is a very good hotel and we spent a very happy time during spring break. I think the most important thing for a hotel is to keep the room clean and I have lots of requirements for that. At Best Western Plus Ottawa City Centre, I'm so surprised that I can't find any odors and unclean places in my room, especially the pillows and bed. Furthermore, I want to say that the receptionists are nice and friendly, say thanks to them. When I plan the summer holiday travel, I can't find Best Western at the destination city, I hope you operate more hotels everywhere.
Dear F942AOph, Thanks for taking the time to share your wonderful 5/5 experience! I am delighted you chose the Best Western Plus Ottawa City Centre to enjoy your spring break. I appreciate all of the lovely comments about the friendly and helpful front desk staff, and how super clean everything was in your room and the hotel. I hope you have an opportunity to visit us again during summer vacation. Cheers, Adrienne E
This was without a doubt my worst hotel stay in Ottawa and I will never be staying at this hotel again. My room was extremely outdated and poorly repaired water damaged ceilings. TV did not work, windows are single pane and screwed shut but did not block any sound from the Hospital across the road so was woken up at 3am to sirens from the hospital with my windows all closed. Tiles are cracked in the bathroom, baseboard is a strip of plastic stapled to the wall, ceiling has large lines of water damage, light switches didn't work properly, stains on the walls and curtains. This was a terrible stay for $136-$145 a night during the week and my room was in horrible condition. Restaurant in the basement is terrible, breakfast came out cold and was way overpriced. This hotel needs significant upgrades and repairs to be worth the amount it costs to stay here.
Dear Josh, Thanks for taking the time to post a review. I am very sorry you did not have a satisfactory stay. I am not sure if you contacted the front desk to let them know there were issues with your room, so they could have an opportunity to offer you another room, more to your liking. If you would like to speak about your experience, please call the hotel to speak to management. Thank you, Hotel Management.
From the very beginning of checking in to checking out 2 days later everything was lovely. Our arrival date had changed due to a snowstorm, we were driving from New Brunswick, and the front desk clerk was very understanding and accommodating. She moved our check in/out dates with no charge. Our room was superb, king bed, fireplace, 2 comfy chairs and very clean. The restaurant had great food and very friendly wait staff. Shout out to the manager, I think his name was Frank. He gave us good advise about the parking for the NHL game we were attending. I would highly recommend this location for your stay in Ottawa. It was very easy getting onto the highway for any destination around the area.
Dear Dream, Thanks for the wonderful 5/5 review. I am delighted you had a great stay! Many thanks for all of the lovely comments about the staff who looked after you during your visit. I am glad we were able to accommodate an early check in and you enjoyed the spacious, king fireplace room. WE look forward to welcoming you back again soon. Cheers, Adrienne E
I chose the Best Western Plus Ottawa City Centre because it is close to downtown. I had a meeting early the next day and I live out of town. I told the staff this when I arrived and they arranged to have a taxi waiting for me the next morning. I ate in the restaurant on site three times and each time the staff were very friendly and the menu had good choices for both breakfast and dinner. It was a nice room to come home to at the end of a long day.
Dear Country Girl Again, Thanks for the wonderful 5/5 review of your stay! I am pleased we could be your home away from home on your trip. A comfortable place to rest and relax after busy days of meetings. Our chef in Cafe 1274 takes great pride in each meal prepared, and meals delivered by the servers with a smile. Many thanks for sharing how friendly and helpful all of the staff were, it is much appreciated. We look forward to your next visit. warm regards, Adrienne E
I can't say enough good about the staff... amazing people who have taken good care of the business.... only 1 small problem with the coffee machine but otherwise a perfect night. . the restaurants food was delicious and the waitress went above and beyond...
Dear 17570, Thanks for the outstanding 5/5 review of your stay! It's wonderful to hear you had a great experience and how all of the staff and the service you received resonated with you. I am delighted we were able to deliver such a memorable experience. It is much appreciated! Thanks, and we hope to welcome you back again soon. Cheers, Adrienne E
The rooms were very clean and spacious. The admitting staff were personable and friendly. The beds are very comfortable! I would definitely book here again for business or with my family during vacation. Nothing but good comments for my stay!
Dear Leahb, Many thanks for the awesome 5/5 review of your stay. It's great to hear what a wonderful experience you had. So pleased you found the rooms clean and comfortable. I appreciate you sharing how personable and friendly the front desk staff were at check-in, making you feel welcome. We look forward to you returning again soon. Best, Adrienne E
Hotel was easy to locate, good access and check in was efficient. Central location was close to many amenities that could be reached by vehicle, walking or public transit. Staff was polite and helpful. Restaurant/lounge has good service and good food.
Dear Jim K, Thanks for the great 4/5 review of your stay. Many thanks for the kind comments about how polite and helpful the staff were who looked after you during your stay. Glad you enjoyed the service and tasty meals provided in Cafe 1274. The hotel location provides easy access to all areas of the city. You can park your car complimentary and take public transit in little time to many of the areas attractions. We look forward to welcoming you back again soon. Warm regards, Adrienne E
We had a wonderful stay at this hotel, close to amenities nearby. Clean rooms, comfortable bed. The price was decent and worth it for having a great sleep. Microwave came in handy, since we brought dinner with us
Dear Beeky2405, Thanks for the fabulous 5/5 review of your stay! So pleased you enjoyed the clean rooms, comfortable beds, and you had a great sleep. The guestroom amenities come in handy for in room dining. We look forward to welcoming you back again soon. Cheers, Adrienne E
We were in town for a funeral and this location was a quick cab ride to the funeral home. It is recommended to have access to a vehicle if you plan to travel around Ottawa to see the various attractions. The staff were very friendly and the room was very clean. Our reservation was upgraded to a room with a kitchenette which is definitely a bonus if you are staying longer and/or traveling with children. Small hot meals can be prepared in the room. Dishes, cutlery, etc are contained in the kitchenette. It was a very good value for our money.
Dear Lawfamily2022, Many thanks for the lovely review of your stay. I am so pleased you enjoyed the complimentary upgrade to a kitchenette suite equipped with all of the amenities. Many thanks for sharing how clean you found the room and the very friendly staff. Glad you found the hotel location super convenient with easy access to all areas of the city. I hope you have an opportunity to visit us again soon. Warm regards, Adrienne E
Rooms clean and modern. An early check-in was allowed and made our appointment at the Ottawa hospital very easy to get to to. Food, breakfast and supper, at restaurant was excellent. Wonderful hostess at dinner.
Dear Kentkates, Thanks for the wonderful 5/5 review! I am glad you had a great stay. I am so pleased we were able to accommodate an early check in, and you were able to get to you appointment on time. Many thanks for the great comments about the meals and service received in Cafe 1274. The chef takes great pride in preparing the meals and strive to ensure every guest is pleased every time. We hope to welcome you back again soon. Sincerely, Adrienne E
This hotel was built excellent for our needs. Had an event at the EY Centre and was close enough. Close also to Transat if you want to get downtown. We got a room with a fireplace and was a lovely room to sit and relax before bed.
Dear Germain P, I appreciate you taking the time to post a 5/5 review of your stay and how great you found the hotel. Glad you enjoyed the convenient location of the hotel with quick and easy access to all areas of the city. I am pleased you found the king room with fireplace, comfortable and cozy on a cold Ottawa night, great for relaxing at the end of a busy day. I hope you have an opportunity to come and stay again soon. Cheers, Adrienne E
The rooms were basic but very clean. There was a small safe, Keurig, microwave and mini fridge. We were given a bottled water upon check-in. Toiletries provided were bar soap, shampoo and conditioner. We had breakfast at the Cafe 1274 restaurant and it was basic but tasty. There was only Orange Pekoe tea unfortunately. The server was very efficient and friendly. There is a strip mall across the street with a Shopper's Drug Mart and some restaurants. I will be returning here in the future.
Dear Paradise_seeker2014, Many thanks for the 5/5 review of your stay. I am glad you enjoyed all of the amenities in the guestrooms and it added to your comfortable stay. So pleased you enjoyed the breakfast in Cafe 1274 and the convenience of the shopping plaza directly across the street. We look forward to your next visit. Best, Adrienne E
We came to Ottawa as a family member was suddenly going to pass. We checked in late as we were tired and exhausted for a day of travelling to get to the hospital nearby in time. Ottawa Civic Hospital is just two minutes down the road which is why we selected this hotel AND the fact that we have had great experiences with Best Western hotels in the past. The front desk clerk "Sherry" was our sudden angel. When booking in she casually asked "So what brings you to Ottawa" and I then told her why. I informed her that we needed any room but preferably a king and that we work for the government. Sherry quickly understood our stressful situation with picking up family at airports and getting to hospital in time to say goodbyes etc. Sherry put us in an AMAZING suite with fridge, dishwasher etc as we didn't know how long we will be staying. We received our corporate discount on a basic room but were upgraded (we are also BW perks members). I can't say enough about the compassion Sherry showed my husband and I and how accomodating she was to make sure we were taken care of. After my family member passed we were able to use our large room to come back to and make decisions moving forward. Having the kitchen available for cold drinks, healthy snacks (Sherry pointed out where to go to get these) was SO helpful. The room was SO CLEAN, comfy bed, GREAT amenities and we ate at the on site restaurant and the food was wonderful. This is a great place to stay and I highly recommend. Sherry... from the bottom of our hearts, Thank you for the empathy and compassion you showed us. The personal touch is why I will continue to pick the BW brand.
Dear Ontariocouple50, Thank you for the 5/5 review and sharing what a great experience you had. I am glad Sherry and the rest of the team were able to ensure you had a comfortable stay during a stressful time for you and your family. So pleased you found the beds comfy, room clean and enjoyed all of the added amenities the kitchenette suites offer. The hotel chef in Cafe 1274 takes great pride serving tasty menu options all with the convenience of guests not needing to leave the hotel. Many thanks for sharing how compassionate and genuine the hotel staff were during your visit. I am glad they were were able to make a difficult time personalized and comfortable. It is much appreciated. Sincerest wishes, Adrienne E
Great help on phone and front desk. Very clean rooms. Very convenient to local shopping center across Carling. I'd definately stay there again and would recommend this location to people from all walks of life whether traveling for business or pleasure.
Dear skewg3t, Thank you for the awesome review of your stay! I appreciate all of the fabulous comments about the front desk staff and how helpful they were on the phone. So pleased you found the rooms clean and comfortable. Glad you found the location is super convenient to all areas of the city and a shopping plaza directly across the street including a 24 hour Shoppers Drug Mart. Best of all is your high recommendation to others as a hotel of choice when visiting Ottawa. I hope you have an opportunity to visit us again soon. Warm regards, Adrienne E
We traveled across eastern Canada and stayed at 5 different hotels and we simply had the best experience here. Firstly Sherry was great at check-in. She was kind, patient, welcoming and it seemed like she cared and just wanted us to have a good time in Ottawa. Not to mention the room itself was great.
Dear Pshla, Thank you for the wonderful 5 star review of your stay! I appreciate you sharing what a great experience you had at the hotel. We are so pleased you had a memorable stay as part of your journey across eastern Canada. Many thanks for the lovely comments about Sherry and how welcoming, kind and patient she was. She genuinely cares and wants guests to enjoy the best Ottawa has to offer. I hope you have an opportunity to visit us again. Warm regards, Adrienne E
I was a Tour Leader for 14 years. This hotel is among the very best one I stayed in. I found nothing to complain about. Even the shower worked top fine. I recommend this hotel to all. Even Shoppers accross the street
Dear 3michell, I can't thank you enough for the exceptional review of your stay! Your recommendation and comments as a Tour Leader in the travel business are much appreciated. I hope you have an opportunity to visit us again soon. Sincerely, Adrienne E
The beds are so comfy and the sheets always crisp and clean the way I like them. When I check in the staff is always very friendly and welcoming. After checking in I usually go to the restaurant on site for a glass of red wine and a good burger.
Dear Roddydobbs, Many thanks for the awesome 5 star review of your stay! I appreciate you sharing in detail all of the things you like about the hotel. Form the clean and spacious rooms, to the friendly, welcoming staff . Glad you enjoy the tasty menu options available in Cafe 1274, served by the the friendly wait staff.. We look forward to welcoming you back again soon. Cheers, Adrienne E
I came to Ottawa. The wife as my daughter is attending University here and I was not advised for I. Put my room that there was a family pricing for University students. The front desk agent then advised us of this family pricing. After we made a little joke with her. We did ask if we could have this pricing since we are eligible for it. She then said no, it's too late. We couldn't understand why as we did not pay for our stay as yet, and she could. Book a reservation. As a family under the University package? But she refused and I was not going to argue. I paid more than double of what the family University package would be, and that was that.
Dear adjones18, I am very sorry for the confusion with your reservation. If you have a moment I appreciate you calling the hotel to speak with management about your reservation. I am not able to comment without more detail about your specific reservation. Thank you, Adrienne E
Wonderful, spacious room. Clean, Clean, Clean hotel. Amazing staff. Everyone we encountered was friendly and helpful. One of the best overall stays we have had at any hotel, and we travel a LOT! The lobby is card controlled after 9pm. The location is wonderfully close to downtown and everything you want to visit in Ottawa, and far enough away so you are not right in the think of it all the time. There is a restaurant downstairs- (have the chocolate cake). Internet was fast and reliable. OF NOTE: There is a Shopper's Drug Mart (pharmacy) right across the street and a wonderful diner for breakfast, if you choose).
Dear Goplaces, Thank you for sharing your wonderful stay! It is with great appreciation sharing your comments about being one of the best overall stays ever at a hotel. I am glad you found the rooms clean, clean, clean. Many thanks for the comments about how friendly and helpful the staff were. I hope it isn't too long before you can visit us again. Cheers, Adrienne E
A very nice place. Situated so it fitted for my visit to the area. staff where help full and friendly. breakfast was ok and menu card had a ok variety. restaurant staff where polite and efficient. So enjoyed my stay.
Daer Mortenc428, Thanks for taking the time to post a review. I am glad you enjoyed your week with us in Ottawa! Many thanks for the lovely comments about the staff and how friendly, polite and efficient they were. I am glad you enjoyed your stay and we look forward to welcoming you back again soon. Best, Adrienne E
This was a fine, quick overnight stay while visiting in Ottawa. It all turned out to be a good experience - based on this night, we would recommend this hotel to friends. Next time we will try out the breakfast menu before we head out.
Dear drm1997, Thanks for the wonderful comments about your stay. I am glad you had a great experience and appreciate the recommendation to your friends and family. Next visit to be sure try some of the tasty meal options in Cafe 1274. Cheers, Adrienne E
Just spent one night in the hotel whilst driving from the north to Toronto. Pleasant hotel with easy parking solution on site. Room was standard but comfortable and clean. We also ate in the restaurant downstairs and it was surprisingly good! Fair stay. Helpful reception staff.
Dear Caslino, I appreciate the great review. Thanks for all of the wonderful comments from the clean, comfortable room, to the complimentary parking and the tasty meals you enjoyed in Cafe 1274. It is wonderful to hear how helpful the front desk staff were assisting you with everything during your visit. I hope you can visit us again soon. Ottawa is beautiful in the fall when all of the colors are in bloom. Cheers, Adrienne E
We were there to visit friends and family and to see some more of the many interesting features of Ottawa and it just so happens that some of the best are not far from the BW Plus and easy to get to.Our stay was quiet and anything we needed was across the street if we didn't want to go too far and the food services were very good.The only negative would be the atrocious television channels if you want to watch something other than streaming.
Dear Sagoshep, Thanks for the fabulous review of your stay. I appreciate you sharing your experience in detail. The hotel location is ideal to all of the nearby attractions. Nothing is more than a 15 minute drive in any direction, depending on where you are going on any given day. I am pleased you enjoyed the tasty menu offerings in Cafe 1274 and service received. The chef is exceptional and goes out of his way to ensure all guests enjoy their meals. Hope you can visit again soon. Cheers, Adrienne E
Staff very helpful and professional ..loved the clean room also bed and pillows so comfortable. Great parking....It is centrally located and easy to access mare routes.. We will definitely be coming back.
Dear Irena, Thanks for the lovely review of your stay. I am glad you had a great visit. I am glad you enjoyed the clean, comfortable room, bed and pillows. Glad you found the location convenient with easy access to all areas of the city. I hope you had an opportunity to enjoy some time relaxing by the heated outdoor pool. We look forward to welcoming you back again soon. Fall is beautiful with all the colors. Sincerely, Adrienne E
The staff at this Best Western went above and beyond, letting us check in early on a very wet day, and giving us a glass of wine on our 54th wedding anniversary. Simar and Amanda are a credit to this Best Western.
Dear Virginia, Congratulations on your 54th wedding anniversary! Thank you for the lovely comments about Simar and Amanda who looked after you during your stay. i appreciate you sharing how their memorable service enhanced your stay. It's great to know how the staff and service they delivered resonated with you. We look forward to welcoming you back for your 55th! Sincerely, Adrienne E
The amenities are great. Free parking, hi-speed internet and close to shops and local transport. This place also has room service which rare now-a-days! Will be sure to recommend to friends and use for future stays..
Dear Gitimonisaikia, Thanks for the excellent 5 star review of your stay! I am glad you found the hotel rooms clean, spacious and equipped with all of the amenities you need in a hotel stay. From the complimentary parking, hi speed WIFI, Chromecast for all you streaming needs and the heated outdoor pool. There is easy access to all areas of the city and shopping as close by as across the street. The weather has been wonderful in Ottawa this summer. I am glad you had a great stay and look forward to welcoming you back again soon. Best Adrienne E
Impressed with the cleanliness and quality of the hotel and the room. Staff from the front desk to cleaning staff are open, friendly, very responsive and interested in you (not animated). Will return in the future!
Dear Peggy, thanks for the outstanding 5 star review! I really appreciate all of the wonderful comments about the cleanliness and quality of the room and hotel overall. Many thanks for the kind comments about the how the service the staff provided resonated with you. We look forward to welcoming you back again soon. Enjoy the rest of the summer. Cheers, Adrienne E
This hotel has a great location just off the 417 at Carling Avenue in Ottawa. Near many popular tourist sites and also the Ottawa Retina Centre and the Civic Campus of the Ottawa hospital. The rooms are clean and very comfortable. The staff are very friendly, courteous and accommodating. Lots of free parking. There is an onsite restaurant that serves tasty food. You can purchase a breakfast or suppervoucher to have your meal at a reduced price. The outdoor heated pool is a real treat. The Best Western rewards program is great. This is my go to hotel when I visit Ottawa
Dear Judith, Thank you for the wonderful review of the hotel. I appreciate the lovely comments about the hotel staff and how friendly and accommodating they are. I am glad you enjoyed the tasty meals in the restaurant, I will be sure to let the chef know. So pleased you had an opportunity to enjoy some time relaxing and enjoying the heated outdoor pool. The weather has been awesome this summer in Ottawa. We look forward to your next visit. Best, Adrienne E
I stayed here with my brother for a night to go to Bluesfest! The staff were incredibly friendly, the room was clean and the beds were comfy. It was a bit out of the way from downtown, but we knew that going in.
Dear Zoe, Thanks for the awesome 5 star review of your stay! Many thanks for the kind comments about the incredibly friendly staff who looked after you during your stay. I am pleased you found the rooms clean with comfy bed and equipped with all of the amenities. Hope you had an opportunity to enjoy some rest and relaxation by the heated outdoor pool. The weather has been great in Ottawa this summer and for attending Bluesfest. Look forward to seeing you again soon. Best Adrienne E
First, unlike most Best Westerns, this one does not offer complimentary breakfasts. The rooms are clean. The towels and linens cheap. The AC was not working and the room was really hot. I went to use the expensive laundry machine and it was not working. Not located in the City Centre. You have to drive 15 minutes to get downtown.
Dear Keith, Thanks for taking the time to post a review. We appreciate you sharing your experience and regret it was not to your expectations. I am very sorry you had some trouble with your air conditioning upon arrival and the hotel staff were able to assist and correct the problem quickly. The hotel has an onsite restaurant Cafe 1274 where you can purchase reasonably priced breakfasts, or there are options when making reservations to chose room rates that include breakfast. The hotel is located close to the 417 with access to all areas of the city, and the hotel offers complimentary parking, Many thanks for the great comments about the clean rooms. Sincerely, Hotel Management
Room was clean and beds were comfy. Staff were friendly and we had a great stay. Pretty much an average hotel with an average stay. Felt safe in the location. Would stay again if we went through Ottawa.
Dear Nickie-anne, Thanks for taking the time to post a review. I am glad you found the rooms clean and comfy, and conveniently located with easy access to all areas of Ottawa. We look forward to welcoming you back again on your next visit. Sincerely, Adrienne E
I have been staying at the Best Western Ottawa City Centre for about a week a month for years to visit my parents, and will keep doing so. I would never stay anywhere else. My first regular staff contact was Sherry, who gives me unbelievable customer service. She treats me like a friend or family member, and goes well beyond the call of duty. If you forget something, she will make sure you get it, she comes to know your story and your family, she advises on local amenities and restaurants, and she even waits up for me when I am late. Other staff are also wonderful, know me when I call for another reservation, and are friendly and helpful. I could say more but you get the idea. Highly recommend this place!
Dear Sunshine, Thank you for the wonderful review! It is much appreciated you taking the time to convey how the service received from Sherry and the staff resonated with you. Your comments about the unbelievable customer service, going above and beyond the call of duty are truly outstanding. I appreciate you sharing your experience and how comfortable you feel knowing there are staff you can count on. Thank you for your loyalty and your high recommendation of the hotel. Warm regards, Adrienne E
Good location. Close walk to a shopping mall and a large number of local restaurants. Also a short ride to downtown Ottawa. Excellent staff service both at the check in and throughout my entire three night stay. Also a large, very nice room with all required amenities. Good in hotel bar and restaurant, which I used twice.
Dear Nick, Thanks for the awesome 5 star review of your stay! Many thanks for all of the wonderful comments about the excellent service received from the staff throughout your stay. I am pleased you enjoyed the large guest room equipped with all of the amenities, and enjoyed the tasty meals prepared by our very own Cafe 1274 chef. I am glad you found the location convenient with easy access to downtown Ottawa and all areas of Ottawa. I hope you had an opportunity to enjoy a dip in the heated outdoor pool. We look forward to welcoming you back again soon! Best Adrienne E
Comfortable and convenient for our visit to Ottawa. Room was clean, food service was exceptional and for the most part was quiet during the evening. Breakfast staff were very friendly and professional, as were all the other staff we encountered.
Dear Ethosid, Many thanks for the 100% exceptional rating for your stay. I appreciate you sharing your experience in detail. It's wonderful to hear how professional, friendly and exceptional your experience was and the staff that helped make your stay all the more memorable. I hope you had an opportunity to enjoy some of the Winterlude activities currently taking place in Ottawa, and hope to welcome you back again soon. Cheers, Adrienne E
Quiter part of the city but still close enough to get where you need to go in a timely fashion. Kind staff and friendly atmosphere. Restaurant is open until 10pm so was nice to be able to get warm food upon our later arrival.
Dear Alex, Thanks for taking the time to post a review of your stay. I am glad you had a great visit, and we were able to accommodate you during your hospital stay. I appreciate you sharing your experience, from the kind staff and friendly atmosphere to the restaurant being able to accommodate your later evening meals. I hope we can welcome you back again soon. Sincerely, Adrienne E
This is an older hotel that is staffed attentive and efficient staff. A very suitable stopover for a night or two. Obvious effort being made to update and modernize within constraint of the building. Restaurant on site and accessible to Ottawa by car or Uber
Dear Moncoer, Many thanks for the taking the time to post a 5 star review of your stay! I appreciate all of the wonderful comments about the staff who looked after you during your stay. The hotel has completed a lot of upgrades and modernization recently, I am glad it contributed to your great stay. I hope we can welcome you back again soon. Winterlude festival will be taking place in February. Hope to see you then. best regards, Adrienne E
This Best Western Plus hotel was well situated right off the 417. Room was spacious, clean and rug free. Staff was very courteous. Complementary breakfast would have been a nice touch. The Cafe 1274 had excellent food and service. Would definitely stay there again!!
Dear Dave, Many thanks for the awesome 5 star review of your stay! I am delighted you found the room, clean, spacious, and you liked the hardwood floors. So pleased you enjoyed the tasty meal options and service provided in Cafe 1274. I appreciate your recommendation and that you would definitely stay here again. I hope you have an opportunity to visit us again soon. Winterlude is taking place next month in Ottawa. Maybe we will see you then. Cheers, Adrienne E
Best Western made us feel welcomed! The service at the front desk is impeccable! We were there to celebrate my boyfriend's birthday and they left a box of chocolate and towel decoration. We were very impressed. Room with fireplace was beautiful!
Dear Rhonda133, I appreciate the outstanding 5 star review of your stay! I am glad everything was impeccable, and pleased you chose to celebrate a special birthday with us at the Best western Plus Ottawa City Centre. I am delighted everything was to your expectations and then some. A memorable birthday you can look back on for years to come. I hope you have an opportunity to visit us again soon. Cheers, Adrienne E
Love this hotel experience Everyone we come to Ottawa we stay here The staff , the location, the excellent room makes us come back Highly recommend staying here By the Way we always stay in room 408. The size of the room and the queen bed makes it a comfortable stay
Stayed one night for a little R&R, relaxed at the Cafe 1274 they have downstairs and spent some time at a local Mall across from the hotel. Nice clean rooms with great amenities. Had a great stay, thanks Best Western :)
Many thanks for the awesome 5 star rating and review for your stay. I am delighted you chose the BW Plus Ottawa City Centre for some R&R. Manty thanks for the great comments about the clean rooms equipped with great amenities. And i am glad you were able to enjoy some shopping close by at the mall across the street. I hope you have an opportunity to visit us again soon for your next relaxing stay. Cheers, Adrienne E
We love this Best Western for its' location - close to family. It has spacious parking, a lovely little restaurant and is close to shopping. Rooms are clean and well-appointed with good Wi-Fi, TV, bar fridge, and coffee.
Dear Sherry, Many thanks for taking the time to post a 5 star review of your stay! Most of all I appreciate your personal recommendation and sharing all of the amenities the Best Western Plus Ottawa City Centre has to offer. From the spacious complimentary parking to all of the restaurants and shopping nearby. All rooms are equipped with complimentary high speed WI-FI and Chromecast to stream all of your favorite programming. The Winterlude festival will be taking place in Ottawa this february, hopefully you will have an opportunity to visit us again then. Warm regards, Adrienne E
The room was clean and fresh. The location of this hotel to nearby shops and restaurants is really great. I requested and was granted an early check-in Restaurant on premises really helped !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dear Lenm662, I appreciate the fabulous review of your stay! Many thanks for sharing how clean and fresh the room was. So pleased you found the location convenient with easy access to shopping, and restaurants nearby, as well as the complimentary parking. We are pleased we could accommodate an early check in when available, so you can start exploring Ottawa and all the attractions the city has to offer. I hope to welcome you back again soon. Wishing you all the best for 2023. Sincerely, Adrienne E
This was my first time that I stayed at a hotel in Ottawa. I usually stay at hotels in Montreal and Toronto. I liked the Excellent quick and accurate service that each hotel clerk gave me. Super Fast checking in and out. I unexpectedly enjoyed my stay much more. Lots of parking spaces and easy parking. Close to Queensway, easy travelling. I would stay there again. All the Best
Dear GW6132023, Many thanks for the awesome 5 star review of your stay! I appreciate you sharing how you enjoyed your stay much more than expected. It is wonderful to know we exceeded your expectations. From the service received from the front office staff, excellent, quick, accurate, superfast service, to the convenient location, with lots of parking. Wishing you all the best in the new year. We look forward to seeing you soon in 2023. Cheers, Adrienne E
The knowledgeable Staff was VERY accommodating to our needs. During our stay we had a family emergency. Upon relating this to the Staff, they asked how they could help us. Our stay took place just before the Holidays, so a greater present one could not find
Dear j0hnferrar0, Thanks for the awesome 5 star review, and sharing the details of your stay. I appreciate all of the wonderful comments about our knowledgeable staffs and how helpful that they can accommodating your needs. We look forward to seeing you again soon. Warmly, Cheng C
We stayed at this hotel due to its proximity to the Ottawa hospital Civic hospital campus when one of us had surgery and there was an extreme weather forecast. We loved it. Exception desk staff, sparkling clean and upgraded rooms that were remarkable in their spaciousness, great bathroom and provided soaps/shampoos, AND a wonderful on-site restaurant....what's not to love?!
Dear Intrepidpam, Many thanks for sharing the fabulous experience you enjoyed at the hotel! I am glad you found the rooms sparkling clean, spacious, and recently upgraded. So pleased you had an opportunity to enjoy the tasty options from Cafe 1274, and the convenient location closely situated to the Civic Hospital. I hope you have an opportunity to visit us again soon for a relaxing, leisure stay. Wishing you a happy new year and all the best for 2023. Sincerely, Adrienne E
Internet is poor, the business centre only allows you to view webpages and use a printer. But no data stick, microsoft, pdf, or download capability. Bar staff was Great, we ordered one drink the first night and she knew our order the second night.
Dear IanDnai, Thanks for taking the time to post a review. Many thanks for the comments about how great the bar staff were. I am glad you were pleased with the service received in Cafe 1274. I am sorry all aspects of the business centre were not to your expectations. We will be sure to look into your comments, to see if there are enhancements that can be added. Wishing you a happy holiday season and all the best for 2023. . Sincerely, Adrienne E
The location was easy to get to and was close to public transportation. The staff were friendly and helpful. The on-site restaurant/bar was convenient after the long trip to Ottawa. The room was spacious and very clean.
Dear andelad51, Thanks for the great review of your stay! I appreciate all of the wonderful comments about the friendly and helpful staff who looked after you during your stay. I am pleased you found the room very clean and spacious. Glad you had an opportunity to enjoy some of the tasty menu options served up in Cafe 1274. Yes it's true, the hotel is in a great location with easy access to all areas of the city both by car and on public transportation. I hope you have the opportunity to visit us again soon. Wishing you a happy holiday season. Best, Adrienne E
Have stayed here twice and been very pleased with the service and accommodations. Recently renovated, good location and lots of parking. Staff is friendly and helpful. Best value for your money! You can't go wrong booking here.
Dear rhusty57, Thank you for the stellar 5 star review of your stay! I appreciate all of the wonderful comments about the friendly , helpful staff. So pleased you enjoyed the accommodation and service received all for a good value. We look forward to your return again soon. Wishing you all the best this holiday season. Cheers, Adrienne E
I have been travelling to Ottawa for work for many years now. Every time I go I'm happy to stay at this location. Great staff, great amenities, great location! You can get anywhere in the city in no time!!
Dear Dugliss_86, Thank you for the awesome 10/10 review of your stay! Many thanks for all of the wonderful comments about your stay. I really appreciate your loyalty with our hotel as you stay here whenever you are here for work. Wishing you all the best this holiday season. Cheng C
This is a perfectly serviceable hotel. Nothing special. Nothing bad. It is conveniently located if you are comfortable driving around Ottawa. The walls seem to be a bit thin. Both times we have stayed here we've been kept awake at bedtime by noisy people in the hallways, then by crashing around in the early morning by what sounds like dumpsters being emptied at 6 a.m. It's reasonably priced, but I have stayed at better and paid less.
Dear Mattwoman62, Thank you for taking the time to post a review. I am glad you found the hotel reasonable priced and conveniently located to all of the areas you needed easy access to during your stay. Thank you for you comments and we hope to see you again soon. Sincerely, Adrienne E
Stayed with my brother, we attended a concert at TD place. Neither of us were sure of the surrounding area at all, but Sherry, the front desk lady was the by far the best part. Super knowledgeable, approachable and friendly! 10/10 would definitely recommend, and stay again!
Dear Nomad, Thank you for the awesome 10/10 review of your stay! Many thanks for all of the wonderful comments about Sherry and how informative she was with all of the restaurants and attractions available in Ottawa. She truly is a gem and goes out of her way to ensure every guest has an exceptional stay every time. I really appreciate your 100% recommendation of the hotel and your plans to visit us again. Wishing you all the best this holiday season. Adrienne E
Thanks BW Plus for a great stay. The room was as expected, comfortable and clean. We enjoyed breakfast in Cafe 1274. Our eggs/omelette were nicely cooked, the fruit was fresh (delicious) and our server was friendly and efficient. Speaking of staff, the front desk personnel were fantastic. We were made to feel at home right from check in and they were very easy to talk to and helpful with any request we had
Dear T3865Z, Thanks for the awesome 5 star review, and sharing the details of your stay. I appreciate all of the wonderful comments about the front desk staff and how helpful and friendly they were. So pleased you enjoyed the breakfast served in Cafe 1264. The chef takes great pride in the meals he prepares. We look forward to seeing you again soon. Warmly, Adrienne E
We recently stayed at Beat Western Ottawa City Centre for my daughters Carlton University graduation. We had a great stay and want to thank Sherry at the front desk for making our stay so special. We will definitely be back.
Dear Terri-Lynn, Many thanks for the fabulous 5 star review of your stay! Congratulations on your daughters graduation. I am I appreciate you sharing how helpful Sherry was and all she did to make your stay special and memorable. Once again congratulations and we look forward to welcoming you back again soon. Sincerely, Adrienne E
I absolutely loved my room at this hotel. It looked kinda big in the image, but when I got there it was massive! Honestly one of the biggest rooms I've stayed in I was shocked. We enjoyed the gym, the staff, just everything. If I'm ever staying in Ottawa again I'm staying here!
Dear 837randyk, Thanks for sharing what an incredible stay you had in Ottawa at the hotel. Yes, many of the rooms are very spacious and all are comfortably appointed with large arm chairs to sit back, relax and stream your favorite programs, on chromecast. Glad you had time an opportunity to use the gym and the hotel staff looked after you and any requests you might have had. Hope you can come and visit us again soon. Cheers, Adrienne E
clean room, very accommodating staff, If you need to go to the hospital, this is the place to stay, as it is right down the street from here. I asked for a late check out because, I was not allowed in with my husband and they let me stay, and I was not charged for the delay, how much better can you get.
Dear knitnut68, Many thanks for your wonderful review "best place to stay". I am so glad we were able to accommodate a late check out while you waited for your husband who was at the hospital. Hospital visits and appointments can be stressful and what ever we can do to make things a little easier is a pleasure. I am glad you found the room clean and conveniently located to the hospital. Once again thank you, and hope you can return for a leisure visit in the near future. Best regards, Adrienne E
Wedding Celebration: we rented 11 rooms for 2 - 7 days duration. Beds were comfortable, rooms clean, staff very responsive and professional to all requests. Raymond, operator of the Cafe and his staff assisted with catering a family brunch of 23. Kitchen suites provided amenities needed for long stay. Despite staff shortages and rising food costs the staff met our expectations. This is not the Chateau but our expectations were met. Thanks for adding to the family celebration. Only negative: sales manager is unresponsive or delayed in his response times. We will be back.
Dear Inspire, Thank you for choosing the hotel for the location for all of the family to gather for the wedding celebration. We are so pleased to have the opportunity to be a part of it and all of the lasting memories you will have of that week. I am glad you enjoyed the kitchenette suites equipped with all of the amenities you could need for an extended stay. Raymond truly is an amazing host and I am glad you enjoyed the catered brunch for you and your family. Best of all we look forward to you returning again very soon. Once again thank you for sharing. Warmly, Adrienne E
Very happy and impressed by the room! It was clean, spacious and had all the amenitiesI needed. The hotel itself was also very well maintained. Great service and location. Will definitely stay here again next time I'm in Ottawa.
Dear Shelby, Thanks for taking the time to post a fabulous 5 star review of your stay! Thank you for conveying how pleased you were with the excellent accommodations and service received. From the clean, spacious and well appointed rooms with all of the amenities you required for your stay. To the convenient location with easy access to all of the attractions Ottawa has to offer. I hope it isn't too long before we welcome you once again. Warmly, Adrienne E
The front desk people are friendly and attentive; I am particularly impressed by and well taken care of by Sherry. Clean atmosphere and rooms. Ideally located with plenty of convenient surrounding amenities.
Dear Greg, 25 years of repeat stays! This is an incredible milestone, and I cannot thank you enough for being such a loyal guest and Best Western rewards member. Your testimonial is much appreciated. Thank you for sharing how Sherry and the front desk team are friendly, attentive and take great care of you each and every stay. It is wonderful to know how the service received has resonated with you. Many thanks for acknowledging how clean and well equipped with amenities the rooms are. We look forward to welcoming you back for many more years to come. Sincerely, Adrienne E
I had a great experience at this hotel. Easy to check in and check out of the hotel a map to quickly was available so we could quickly understand what was around and where we want to go. The other great thing for our stay was the temperture of the hotel and room was perfect I never had to adjust heat or air for the first time in all my travels
Dear Gregjordan, Thanks for the awesome 5 star review of your stay. I am pleased you found the location conveniently located with easy access to TD Place Stadium and all of the other local attractions. Thanks for sharing how comfortable you were in the guestroom and the temperature settings. The front desk staff are wonderful at providing directions and information to make it as easy as possible to navigate the city. I hope you have an opportunity to return again soon. Cheers, Adrienne E
We went for medical reasons. The hospital is very near Ottawa Civic, 7$ cab ride. The staff we're very helpful. I wouldn't hesitate to return. Quiet area of the city. Restaurant on premise with excellent room service.
Sear Suzanne, Many thanks for the awesome 5 star review of your stay and you had a great experience! So pleased you found the hotel conveniently located to the hospital. I appreciate your lovely comments about how helpful the staff were and how pleased you were with the food and service received from Cafe 1274. best of all, we look forward to you returning again soon. Warmly, Adrienne E
Please note that on this long weekend myself and my family planned to visit the Ottawa Parliament Building and booked our hotel at BW Best Western Plus , Ottawa. Unfortunately in my 23 years of frequent traveling / booking on BWH / HOTEL GROUP I never ever get that bad / unsafe incident as I got at you BW Plus. Myself, my wife and my daughter checked in at about 1800 hrs on Saturday, 10/08/22. We left all our belongings and valuable items and closed the door to visit Parliament. After a few hours when we came back to the hotel we noticed that our door room was ajar, however, we checked all our belongings and noticed that there was no serious incident that happened during our absence from the hotel room. Once we tried to close the door but it was not closing after several tries then I called the front desk to come up and help to close the door. The front desk rep came to the room and tried to close the door but several times it was not closed and a few times it was closed, however, I informed the front desk rep that rectified the issue and logged / mentioned it in the front desk portfolio and inform to the hotel maintenance to rectify the issue. Next day, Sunday, we went to visit other sites in Ottawa and my daughter went to visit her friend and she came to the hotel late night about midnight during our sleep. She shaked n waked up me and said she can not close the door, hence, I waked up and tried to close the door but I failed to closed it after several attempts and other room guests opened their room door to watch me as door was making noice very hard in pin silent time. On Monday prior to check out, I saw the maintenance in charge Mr. Mustafa and informed him the issue. Mr. Mustafa came with me and check himself the door closer and noticed that there were few technical issues and due to that the door unable to close properly at once. Now I would like to inform you that you have charged us the maximum price but you were failed to provide safe / happy stay at this hotel. Why you charged 100% charges if you can not provide as per charges? Secondly, the front desk rep did not act as he suppose to once I reported the compliant. This clearly indicating that your employees are vey much incompetent and unprofessional in their duties which jeopardize gusts life in danger situation. My family could not sleep peacefully in two nights our stay at BW.
Dear CaptismailQureshi, Thanks for taking the time to post a review. I am very sorry for the inconvenience you experienced with the door to your room. I am glad we had an opportunity to speak on the phone as well. Our staff did their due diligence to resolve the situation swiftly and quietly as this occurred in the middle of the night. While we couldn't come up with a perfect resolution in that moment, we made every effort to address your concerns and resolve the problem. Fortunately, all of our doors are equipped with deadbolts and safety latches. Thank you, Hotel Management
the hotel was really out dated, no usb plus ins no extras nothing special, everything was 15-20 min drive away without traffic. the hotel was very loud and unpleasant guests. the rooms and hotel overall clean but basic. wish they offered better service
Dear Danielle, Thanks for taking the time to post a review. I appreciate your comments about the overall clean hotel and guestrooms. I am sorry you did not find the location convenient for the activities you had planned in Ottawa. Sincerely, Hotel Management
Absolutely awful customer service and experience. Booked a reservation, tried to check in and was not allowed to check in without a credit card. For personal reasons I do not own a credit card. They were not able to do anything at all to help. Asked if they could hold onto by luggage until someone else can check in with a card card in a couple hours, told no. Absolutely no help given and no warning a credit card would be required. Front desk was very rude. This will be my first and last time using any best western
Dear 76mathewc, Thank you for taking the time to post a review. I am very sorry for the inconvenience you experienced. It mentions on the website a credit card is required at check-in. There is a lot of information on the hotel website and understandably this could be overlooked when making a booking. Unfortunately that was the case on this occasion. Once again our apologies. Sincerely, Hotel Management
Room was excellent; spacious with a kitchenette. Staff were super helpful. Internet was solid and property was well kept. Small mall across the street with a pharmacy and grocery store. Food options in the area is limited, but lost of delivery options.
Dear Don H, Thanks for the exemplary review of your stay. The kitchenette room you stayed in was recently renovated. I am glad you found it spacious and well equipped with all of the amenities you needed for a comfortable stay. Many thanks for the lovely comments about the super helpful staff. Good to hear you found the location is super convenient with easy access to all areas of Ottawa. I hope you have an opportunity to visit us again soon. Sincerely, Adrienne E
Nice motel. I'd stay there again. Clean and in good condition throughout. Room was clean, bed was comfortable. Minimal sound from road traffic in out 2nd floor room. Good internet service. Nice shower.
Dear Barry J, Thank you for the outstanding 5 star review of your stay! I am glad everything was to your satisfaction and made your stay enjoyable. from the clean room and comfortable bed, to the complimentary high speed Wi-Fi , and convenient location. I appreciate the lovely comments about the friendly and efficient staff. Best of all, we look forward to welcoming you again on your next visit to Ottawa. Wishing you a Happy Thanksgiving, Sincerely, Adrienne E
It satisfied us by it's location, it's room cleanliness, and the general overall updated look of the hotel, We did not eat breakfast there however we did go down to get our coffee. Dining room a step up from the basic help-yourself buffet offered at most hotels
Dear cd1950, I appreciate you taking the time to post an awesome 5 star review of your stay! i am glad you enjoyed the updated look of the hotel, clean guestrooms, and convenient location. Hopefully yon a future visit you will have a chance to enjoy some of the tasty meal options on the Cafe 1274 menu. Once again thank you and wishing you a Happy Thanksgiving, Warm regards, Adrienne E
Just stayed at the hotel for eye surgery near by and was an excellent experience. Was allowed to check in early to accommodate my surgery time later which was very helpful. Had supper in the restaurant there and was amazing! Very relaxing cozy environment and a great menu to choose from. Our server was professional and met all our needs. Supper was delicious as well as the dessert. Even had my favourite bourbon so we sat in the bar area and played pool (which was free). Breakfast the next morning was also excellent with lots of choices to choose from off the menu. A proper sit down warm breakfast with hot coffee..perfect way to start the day. We will definitely be back soon!
Dear LukedY4915WB, Many thanks for taking the time to convey what a great stay you had. I appreciate you sharing in detail your experience and letting us know how much it resonated with you. Best of all we look forward to welcoming you back again soon. The colors in Ottawa are beautiful this time of year, Warm regards, Adrienne E
We stayed at the BW plus for one night - we had a wedding reception in Ottawa. The room was clean, the bathroom large with ample counter space for your personal belongings. Staff was friendly, pleasant and efficient. Parking on site was readily available and appreciated. No noisy neighbours.
Dear Jouryannette, I am glad you enjoyed your stay! Many thanks for the great comments about the clean and spacious room and well sized bathroom. I appreciate your comments about friendly, helpful staff who looked after you during your stay and the complimentary parking. We hope to welcome you back again soon. Sincerely, Adrienne E
The hotel appears renovated with spacious rooms equipped with a kitchenette. Our room was large, very clean and comfortable. The desk staff was courteous and helfpful. Check-in and check-out was fast and easy. The food in the hotel restaurant, Cafe 1247, was excellent yet reasonably priced. We ate at Cafe 1247 for breakfast, lunch and dinner as it's convenient and there are lots of choices. You must try the escargot! It's fantastic! We had to go back just to have the escargot again. Raymond, who is the owner of the restaurant, was so friendly. He came by to share some stories with us and to make sure our dining experience was satisfactory. We would definitely return to this hotel in the future.
Dear Coach, I am delighted you had a fantastic stay at the hotel! many thanks for sharing your experience in detail. I am glad you found the room spacious and comfortable, and enjoyed the kitchenette fully equipped with all the items you could need. So pleased you enjoyed all of the tasty meals prepared by the Cafe 1274 chef. he prepares every meal with great care and attention to detail. We hope to welcome you back again very soon. Cheers, Adrienne E
As usual this is the Hotel of Choice for me . Stayed from Friday to Sunday and our stay was just wonderful from the time we checked in til we checked out, everyone was just amazing and especially our Housekeeping Lady , she was just lovely and accommodating to our needs. I have stayed at this particular Hotel many times and have never been disappointed , very clean , very organized staff , rooms that I have had were exremely clean throughout....Thank You for a great stay once again.
Dear Marg, Thanks for the awesome 5 star review of your stay! I appreciate you sharing what a great experience you had. From the clean room and hotel, to the housekeeper who serviced your room. It's wonderful to know we are your hotel of choice when visiting Ottawa. We look forward to welcoming you back again soon. Sincerely, Adrienne E
My mom and I spent two nights at the Best Western Plus Ottawa City Centre. The staff were friendly and accommodating, the place is kept clean and the breakfast was great. Worth considering if you have a family or need to stay in the Ottawa / Gatineau area!
Dear Sue, I appreciate the excellent review of your recent stay. I am so pleased you enjoyed everything about your stay. From the clean rooms to the delicious breakfast you enjoyed in Cafe 1274. Many thanks for the lovely comments about the generous and accommodating staff who looked after you during your stay. Wishing you an enjoyable rest of the summer and we hope to see you again soon. Cheers, Adrienne E
This hotel is dated but the spacious room featured a king bed, a large HD TV and internet. Everything was clean. I was greeted by Sherry on my check in and she offered great tips and suggestions for things to see and do in Ottawa. It was conventiently located a short distance from my conference venue and my daily commute was 12-15 minutes by car. The drug store across the street is open 24 hours and offered lots of variety for snacks and beverages. The hotel features Cafe 1274 offering great meals and a well-stocked bar. It would have been nice to have a voucher for breakfast before heading out to my conference and exploring the city but prices are reasonable. I'll be returning to Ottawa on business and I'll definitely be staying at the this Best Western again.
Dear Mark, Thanks for taking the to post a detailed review. I am glad you found the location so convenient and centrally located with easy access to your conference and Ottawa attractions. I appreciate you sharing how helpful Sherry was during your stay, offering tips on the top picks and activities in Ottawa. Pleased you enjoyed some of the tasty meal options prepared by the cafe 1274 chef. We look forward to seeing you again soon! Warm regards, Adrienne E
Great food. Like really really good. Not many hotels at this level have food at all. Bar and Restaurant close by 10pm which is great because it keeps the crazies away but allows guests a nice night 'in'.
Dear John, Many thanks for the 5 star review of your stay! I am glad you enjoyed all of the tasty menu options the Chef at Cafe 1274 prepared during your stay. Chef takes great pride in his work and prepares every meal with attention to detail. Wishing you an enjoyable remainder of the summer, and we look forward to seeing you again soon. Warm regards, Adrienne E
I found my experience extremely satisfying. The room was quiet in order to get some work done. For leisure there is a good restaurant on sites and grocery stores and retail stores all within walking distance. The OC Transpo public transportation system is close and very efficient - affording me a chance to visit various parts and neighbourhoods of Ottawa with ease
Dear James, I appreciate you taking the time to post a 5 star detailed review of your stay! I am delighted you had an extremely satisfying experience. With efficient and easy access to all areas of the city on public transit. The hotel is directly across the street from Westgate shopping mall that has a variety of stores including a 24 hour Shoppers Drug Mart. Glad that you had an opportunity to enjoy some of the tasty meal options in Cafe 1274. Chef takes great pride in ensuring every meal is prepared with care. I hope you have an opportunity to return again soon. Warm regards, Adrienne E
Stayed for business. Quick and efficient check in. Very friendly agent who offered a variety of suggestions of events happening in the city that weekend. Was quietly able to do work in the hotel room. Quick and efficient check out.
Dear Christopher, Thanks for the 5 star review of your stay. Many thanks for the great comments about the front desk staff who looked after you during your stay. I am glad you found the room comfortable and quiet for your work. I hope you had an opportunity to enjoy some of the many attractions and events that were taking place on the weekend you stayed. Sincerely, Adrienne E
This Best Western Plus hotel exceeded our expectations. We were greeted with smiles and an eagerness to be of help. The queen beds and pillows were very comfortable and the room itself was super clean and very comfortable. We would highly recommend this hotel and will definitely stay there again when we are in Ottawa/Nepean.
Dear GH, Thank you for the awesome review of your stay! I am delighted you found the room super clean and comfortable, and enjoyed the new pillows and bedding. Many thanks for the comments about Sara who was friendly and helpful at check in. I really appreciate you highly recommending the hotel and that you plan to return again when in Ottawa. Wishing you an enjoyable rest of the summer and look forward to seeing you again soon. Warm regards, Adrienne E
Had stayed here several times before, the last time three years ago. Arrived this time to find a totally remodeled and very comfortable, modern hotel. Gone is the stinky pool, the freight elevators and the horrible breakfast buffet.
Dear daddycole890, Many thanks for the wonderful review of the hotel. I am delighted you were pleasantly surprised with all of the updates to the hotel and enjoyed the modern, comfortable hotel and clean guestrooms. Glad you enjoyed all of the meals prepared by the Cafe 1274 chef. Ottawa is lovely in the fall with all of the colors., I hope you have a chance to visit this fall. Sincerely, Adrienne E
It is located a bit far from the dt ottawa but it's ok cuz we drove there. It is also quiet at night. It provide enough parking lots for free. Its service and cleanness are better than my expectation for this price. I didn't feel itchy like every time I slept in Sheraton. Front desk people are very friendly.
Dear Dream, Many thanks for the outstanding 5 star review of your stay! I really appreciate you sharing what a great experience you had. From the friendly, helpful front desk staff, to the amenities in the guestroom and the complimentary parking. We are a Green Key 4 level eco-friendly hotel and the products we use are environmentally friendly. I am glad you found the hotel and surrounding area quiet and relaxing. Once again many thanks, and we look forward to welcoming you back again soon. Warm regards, Adrienne E
First time at Best Western Plus in Ottawa and was very happy. Close but not too close to city centre. The Cafe was really good for dinner and breakfast. The Cobb salad was amazing and standard breakfast of bacon and eggs also very good.
Dear Dorothy, Thank you for the outstanding 5 star review of your stay and conveying how happy you were. The Cafe 1274 chef prepares every meal with care and attention to detail. He will be pleased how to hear much you enjoyed your breakfast and dinner. I hope you had some time for rest and relaxation outdoors by the heated pool. Wishing you an enjoyable summer and hope to see you again soon. Warm regards, Adrienne E
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly and so helpful. Wonderful stay and looking forward to go back.
Dear Scenic234450, Many thanks for the awesome review and high recommendation of the hotel! I appreciate you sharing your experience and how the incredibly helpful and friendly staff made the difference. . So pleased you enjoyed the tasty menu options from Cafe 1274. Our skilled chef takes great pride in every plate he prepares. He will be delighted to know how much you enjoyed all of his home made meals. Wishing you all the best for the remainder of the summer, and look forward to seeing you again soon. Sincerely, Adrienne E
Awesome staff and rooms. You really feel comfortable in this place. Staff are so welcoming, room and its kitchen are almost fully furnished and very clean, with a good restaurant menu. It is located at the heart of the city with easy access to East and West, just several km to the city attractions and dinning streets. Not to mention, a food basics in neighbourhood is a plus.
Dear FM, Thank you for the fabulous review of your stay! I really appreciate you sharing your experience in detail. From the clean, spacious well equipped rooms. To the convenient location in the heart of the city with easy access to all of the attractions Ottawa has to offer. The Food Basics and 24 hours Shoppers Drug Mart across the street have everything you could require for extras you might require during your stay. I hope you had an opportunity to spend some time relaxing by the heated outdoor pool. I am glad you had an opportunity to enjoy some of the tasty menu options from the Cafe 1274 menu. I hope we will see you again soon. Sincerely, Adrienne E
I was dissatisfied about the front desk service. I asked to get fix the issue with the toilet for the second time in 2 days. The problem got temporary fixed the first day. I was severed with a quick positive response from a young, smiling and courteous staff member. I wasn't to bothered when I found out that the problem wasn't completely fixed at my return to my room the same day. The second day, the toilet was still broken and when I asked to get it sorted out because the smell in the room was getting bad, my family and I couldn't use the toilet and the celling fan wasn't working either. I was served with a "There is nothing I can do right now. Just shot the bathroom door and the fan will get rid of the sent". Of all 5 staff members that I have seen working there, the one that gave me that answer seemed to be older in seniority. The senior staff wouldn't believe me when I told her that the bathroom fan isn't working. The reason why I didn't give 1/5 review is because at the end, the toilet got fixed but I had to complain and mention multiple times that this is unacceptable condition plus I had to argue about it to get proper service.
Dear Trailblazer, Thank you for taking the time to post a review. I am sorry for the inconvenience you experienced during your stay. I am glad the maintenance department were able to correct the problem. Your comments have been forwarded to the department manager for review and follow up. Only through feedback such as yours can we continue to improve. Thank you, Adrienne E
Great location and staff. Absolutely wonderful experience. We had a two week stay and had no complaints or problems. Free parking with lots of space.Highly recommended for families. With good eating places nearby
Dear BilalBb2, Thank you for the outstanding 5 star review of your stay! I appreciate you sharing that you had an absolutely wonderful experience, during your two week stay with us. Many thanks for the comments about the great service received form the staff, convenient location, and overall high recommendation and review of the hotel. I hope you have an opportunity to return again soon. Wishing you the best, warm regards, Adrienne E
We had the worst experience in this hotel room had odor mattress was sinking not the best sleeping night shower was too low had to bend your knees take shower sink was plugged had to wait 2-3 minutes wait before opening the water again..when talked to the front desk she simply said sorry for your experience..
Dear vedan, Thank you for taking the time to post a review. I am sorry for the inconvenience you experienced on your recent stay. Your comments have been forwarded to the housekeeping manager for review and follow up. Thank you, Adrienne E
triple check your rates on-line before committing. They will have many excuses why the rates change. Regardless that you have stayed there for 23 years and are a platinum member. Best Western Plus Ottawa City Centre has changed for the worse. They use to be untouchable with their hospitality. There are other hotels that would love your business. Even Glo (Best Western) where i stayed the previous time due to sold out at my regular spot. They even gave me a Breakfast for the pricing i usually pay at BW Ottawa. Disappointing, after 23 year to be treated like this. From getting great rooms ( as per request) to getting what they give me, to over charging now. What Happened??
Dear BbqN2, Thank you for your feedback. We regret you were disappointed with your stay. Room rates are variable. The hotel has spoken with you about your comments. Thank you, Hotel Management
We needed a room with facilities for a disability, and our needs were supplied .The staff were very helpful and cheerful.. The room, clean and well supplied. The restaurants was adequate, not elegant dining, but friendly and the food was good.
Dear Condor13, Thank you for the fabulous review of your stay! I appreciate you sharing how helpful and cheerful the staff were. I am glad we were able to accommodate your requirements and had all of the supplies needed. So pleased you enjoyed the tasty meals in Cafe 1274 and the friendly service. We look forward to welcoming you back again soon. Sincerely, Adrienne E
We stayed at this hotel due to its proximity to The Ottawa Civic Hospital, where my father is ill. Our stay was almost a month in total, mostly just me but my sisters did join me at times. I stayed in a suite with 2 beds and a kitchenette, full size fridge and hot plate along with plenty of coffee and microwave. I liked that room service wasn't every day and you could schedule it when you needed. The beds are very comfortable and tv offers every channel available and Chromecast. There is also a laundry facility on site. The restaurant food and service was amazing, great menu and taste. Management went above and beyond to take care of me & my sisters when we needed a place to land. Thank you so much to all the staff and management. We will definitely see you again.
Dear Judy, I appreciate your 5 star review. I am very sorry about the circumstances that brought you to Ottawa, your father receiving care in the hospital. I am glad we were able to make your lengthy stay comfortable, during a stressful time, and we were able to provide you with all of the amenities to make you feel at home. Many thanks for the great comments about the tasty meals and service received in Cafe 1274. Thank you for sharing your experience and we look forward to welcoming you and your sisters back again soon. Warm regards, Adrienne E
Wow! First time here and it was perfect. I just arrived on the go and there was some place left for the night for me. The service was very nice and friendly. The room was great and large. Love it. The bed was also very comfortable. A great place to stay in Ottawa.
Dear Jean-Maxime, Many thanks for the outstanding 5 star review and recommendation! I am delighted everything was perfect and you had a great experience. From the spacious room and comfortable bed, to the friendly service received from the staff who looked after you during your stay. I hope you had some time to relax outside in the sun and enjoy the heated outdoor pool. We hope you can return again soon. Cheers, Adrienne E
The hotel was noisy and people talking loudly or playing music in the middle of the night! No respect for others that might have younger kids sleeping. I had someone at 2am talking loudly next door. The shower in the room wasn't working as it should be. I am not sure but this is the 1st time that my stay in a hotel wasn't enjoyable as I never had restful nights after having been out and about all day long visiting Ottawa. May be rooms need more soundproofing? Or get customers to at least have some guidelines when and when not to be loud?
Dear Yasrah, Thank you for taking the time to post a review. I am very sorry guests in a surrounding room caused a disturbance and you did not have a restful stay. I regret the front desk staff were not made aware as they could have addressed it with the guests right away. We strive to ensure every guest has an exceptional stay and unfortunately you were disappointed on this occasion. Thank you, Hotel Management
I arranged a group booking for a soccer team (18 players plus their families, players are 16 years old). The group booking process was smooth, but I don't recommend this hotel for a sports team or a large group booking. There is absolutely nowhere in the hotel for a group to gather. One of the days we were there, they closed the pool because the phone lines were down so our groups had nowhere to go. The front desk was not helpful with trying to help us find somewhere to be. They also wouldn't open the conference room (which was NOT occupied), even tho that would have been perfect to accommodate our group. The lobby can only fit 5-6 people comfortable, so in the entire hotel there's no where for more people than that to comfortably gather. The rooms themselves were comfortable and clean. A few in our group had issues with their AC, but they got it fixed. One of our guests was incorrectly charged for an additional night, but was able to get it resolved. On top of the hotel being in an area that isn't very nice (not much around), my car was mistakenly left unlocked overnight and it was broken into/rummaged through by morning. Not a nice feeling! Overall I would never return with our soccer team, as it's a terrible hotel for a group. Also, breakfast was expensive and gross, and the waitress was walking around talking about how she was sick to her stomach and couldn't keep any food down which is really a terrible thing to when you're serving people food! I wouldn't return to this hotel on my own without a group but certainly not with a group.
Dear BlueladyFT, Thank you for taking the time to complete a survey. Unfortunately the hotel was experiencing the Rogers outage during your stay, and that reduced the services available to the team. Many thanks for the comments about the clean and comfortable rooms. Your comments about Cafe 1274 have been forwarded to the restaurant manager for review and follow up. Thank you, Hotel Management
VERY !!! displeased with the service I received!! I had an issue with my cards being overcharged called to correct it and the young lady was very rude!! I would consider myself to be very well traveled and the practices at this hotel leaves MUCH to be desired !!! If your customer has an issue with their bill it would be NICE to be courteous especially when I am looking at my charges and asking you to correct it!!! The extra attitude and unprofessionalism speaks volume i will never return. So, with that being said maybe the front desk girl and i remember names Kessie should be given a training !
Dear Kenyettaingy, Thank you for taking the time to post a review. I am very sorry there was an issue with your bill and you were not pleased with the service received to correct it. Your comments have been forwarded to the front office manager for review and follow up. Thank you, Hotel Management
Good spacious bedrooms and a nice restaurant. The hotel is near of theparc of commissioners the tulips's festival parc and not far from downtown too. Also a mall is around too. We really enjoyed our stay.
Dear Marcos, Thank you for taking the time to share your experience, and let us know how much you enjoyed your stay! From the spacious rooms to the tasty menu offerings available in Cafe 1274. I am glad you had an opportunity to see the tulips, they really were gorgeous this spring. Dows lake is so convenient a short 5 minute drive away. The hotels seasonal outdoor pool is due to open soon for the season. I hope you have an opportunity to visit us again soon. Cheers, Adrienne E
Always a great night's sleep. The beds here are so comfortable and clean. Always great when there is a good restaurant on site. This is a great spot to socialize, refuel and head to your room to recharge.
Dear Roddydobbs, Thanks for the outstanding 5 star review of your recent stay! I appreciate you sharing how clean the rooms are with comfortable beds for a relaxing, restful stay. I am glad you enjoyed the tasty menu options available from Cafe 1274. We look forward to welcoming you back again soon. The hotels outdoor pool is due to open soon for the summer season. Ottawa is a lovely place to visit in the summer. In appreciation, Adrienne E
Highly unlikely I would return to this motel. Stayed 2 nights and was told my room would not be cleaned. Upon checking out I was shocked at how expensive it was. I asked why, they said, they charge more on weekends, what is happening in the city. This tells me they charge whatever amount they want.
Dear Cindy, Thanks for taking the time to provide a review. I am sorry you did not have a completely satisfactory stay. We strive to meet every guests expectations. Unfortunately this was not the case on this occasion. If you would like to speak further about your stay, please contact the hotel directly. Thank you, Hotel Management
Good location, friendly staff, clean comfortable rooms. Location was ideal for our requirements. My only complaint was that our room was not cleaned and restocked after the first night. We did leave the ""do not disturb sign" inside the door so I was a little disappointed to see this wasn't done, but not a deal-breaker
Dear katybug59, Thanks for the fabulous 5 star review of your stay! I appreciate you sharing your experience, from the clean, comfortable rooms, to the friendly staff and convenient location. Housekeeping is available on request. I am sorry this caused an inconvenience. We hope to see you again soon. Ottawa is a great city to visit in the summer. Warm regards, Adrienne E
Check-in went swimmingly Tarundeep's assistance. Rooms were spotless and everything worked as it should. Our athletes got a good night sleep and we went out and brought home some OFSAA East track medals on the Friday. We'll be back. Good value for the money we paid.
Dear Postmann16, Thanks for the awesome review. Congratulations to the team and the track medals they won! I appreciate the trifecta 5 star rating of rooms, location and service for your stay. Many thanks for the shout out of the great service Tarundeep at the front desk provided to you and the team. So pleased you found your room spotless and in working order. We hope to see you again soon. Best, Adrienne E
My hotel stay experienced were excellent, all the hotel staff were friendly and helpful. The room was clean and neat. The location as well is great there were nearby stores, food shop that you can visit. Only issue I had was the internet service, not strong signal. Was very close to the tulip festival that I went to.
My hotel stay experienced were excellent, all the hotel staff were friendly, helpful, accommodating in my needs. Overall the surrounding were clean and neat. The location as well is great there were nearby stores, food shop that you can visit. Thank you for all the staff in taking care for all their customers. Highly appreciated! I will highly recommend Best Western plus hotel to my friends, colleagues and to everyone.
Dear Maryespinosa2022, Thank you so much for taking the time to leave such a lovely review about your recent stay with us! I am happy to hear that you found our location convenient, your room comfortable, and the staff to be friendly and accommodating! We are so pleased to have your recommendation, and can't wait to welcome you back again soon! Kind Regards, Corrianna R. Front Office Manager
We travel to Ottawa once a month to visit family and really enjoy our stay at this hotel. Clean, comfortable, friendly staff and a great on site restaurant. Free parking. Easy access to the 417 and downtown Ottawa. Minutes away from all the tulips near Dow's lake and the canal.
Dear Judith, Thanks for the awesome 5 star review of your stay! Many thanks for sharing how clean, and comfortable the rooms were, and the friendly staff who looked after you during your stay. Glad you found the hotel conveniently located with easy access to HWY 417 and the downtown area. You mentioned the tulip festival coming up in a few weeks, and the close proximity to the hotel. Hopefully you will have an opportunity to visit us again while it is taking place. Once again thank you. Best, Adrienne E
Room was perfect and hotel is well located for getting around the Ottawa area. Service was very good and restaurant was OK. Parking is free and easy. All in all I cannot say how the stay could have been better.
Dear jmccoubrey, Thank you for taking the time to leave such wonderful feedback about your recent stay with us. I am happy to learn that you found our location just off the 417 convenient for all your needs while in Ottawa. We hope to welcome you back again soon! Regards, Corrianna R. Front Office Manager
Good parking,clean room,OK restaurant. It is a nice hotel with a friendly staff and it is well situated for local travel by car. I can recommend the hotel as a very good place to stay in the Ottawa area
Dear JimMcC1944, Thank you for taking the time to leave us a review about your recent stay with us. I am pleased to learn that you enjoyed your visit, and found the room to be clean and comfortable. Thank you again for your review, we are so happy to have your recommendation nd look forward to your next visit! Kind Regards, Corrianna R. Front Office Manager
I would preferred to go to non company recomended hotel , than coming back here again., from queen bed I was transferred to double bed with terrible noise coming from the ice maker machine near to my door . ( move was due to cleanliness issue on the first room )
Dear joseradam, We appreciate you taking the time to leave feedback about your recent stay with us. We strive to provide all of our guests with an exceptional experience and welcome feedback as it helps us to improve for future guests. Thank you for sharing your experience, I will be sure to pass your comments along to the appropriate departments for follow up and review. Regards, Corrianna R. Front Office Manager
Good overall but we didn't have the best sleep. The mattress was very soft and squeaky. Also I don't recommend staying in a room close to an elevator. The walls are thin. I could hear everyone coming and going. The service was good and there were no issues with the internet.
Dear Excursion, Thanks for taking the time to post a review. I appreciate your comments about the good service received from the staff, and the unlimited, complimentary high speed WIFI. I am sorry you found the mattress softer than what you prefer. I hope you have an opportunity to visit again this summer. Cheers, Adrienne E
I chose this hotel for its location and could not have been more surprised and pleased by the room, the staff, the cleanliness and comfort. The room was spotless and very well appointed. I was able to get extras and replacement for coffee, cups and towels whenever needed from a very accommodating and friendly staff. My only concern was the Smart TV was smarter than I am!
Dear Veganguy, Thanks for taking the time to post an outstanding review! I appreciate you sharing your experience in detail. From the "spotless and well appointed room" to the "accommodating and friendly staff". I am glad you found the location convenient, with easy access to all areas of Ottawa. I can't help but smile about your comment about the Smart TV. We look forward to welcoming you back soon. Ottawa is a great place to visit in spring, and the tulip festival is just around the corner, and a 5 minute drive from the hotel. Cheers, Adrienne E
Hotel room was clean but outside was nasty dirty cigarette butts puke garbage everywhere no breakfast offered 2 bottles of water only kids running the hallways loud music and didn't see any staff other then front desk
Dear pamweber5, Thanks for taking the time to post a review. Thanks for sharing how clean you found the guestroom. Breakfast is available in the onsite restaurant, Cafe 1274. I am sorry if there were some guests in a surrounding room that caused you a disturbance. Your comments about the exterior of the hotel on the date of your stay, have been forwarded to the maintenance team for review and follow up. Once again, thank you for your comments. Sincerely, Hotel management.
We stayed overnight because I had an appointment at the Heart Institute. Upon arrival, we were greeted warmly by the young man at reception. He granted our request of a possible late check-out, in case the appointment lasted longer. He also arranged for a taxi to take me to the Institute. The hotel is well situated for an easy and fast access to the Civic, Institute. The room was clean and had everything we needed. We had a delicious dinner at the Café. Despite the lack of staff, the waitress was absent, we were well served. The gentleman who cooked and served was very friendly. My daugther joined us for a birthday celebration and was offered a piece of cake with candle.
Dear Myrtle-Lily, Thank you for sharing your experience. It's wonderful to hear how the staff and service received during your stay resonated with you. From the front desk team member who welcomed you upon arrival, to the restaurant manager, adding personal touches for your daughters birthday celebration. Your description of your stay as "An oasis" conveys so much, and is what we strive to deliver to all of our guests. Many thanks for taking the time to post a review. We look forward to seeing you again soon. Sincerely, Adrienne E
We did not feel safe for our health or physical well being due to protesters of the "Freedom Convoy" staying in the hotel and not following COVID guidelines/rules. We heard some of these people mock another guest calling them "sheep" and laughing at them for wearing a mask. We encountered 2-3 staff members not wearing a mask as required in public spaces. We were in Ottawa to visit my father who is dying of cancer so his immune system is compromised so encountering these people during our stay added a level of stress we did not need at the time. We realize it is hard and really not the staff job to confront people not following COVID Guideline as that is not what they are paid to do. Not having security in the hotel to enforce the Guidelines and to make guest feel safe is totally inexcusable to say the least. Management would have known there were protesters staying at the hotel just by their actions and should have addressed the situation swiftly, especially given the premium price we paid to stay at this hotel. My wife and I travel quite a bit, have stayed at a number of Western Hotels and this is the first time in 25 years that neither one of us felt safe in a hotel.Out stay at this Best Western made an unpleasant situation even worse and it is not something we will forget.
Dear 363duanel, Thank you for taking the time to share your experience. We ask all guests to wear masks in public areas. If our staff see guests without masks, we ask them to put a mask on, and we offer to provide them with one. We also have signage throughout the building, requesting guests to wear masks in public areas. If a guest says they are not wearing a mask for medical reasons, and they have a medical exemption, we cannot insist they wear one. This is a difficult time for everyone involved. We do our best to ensure that all guests will always wear masks to ensure the safety and comfort of themselves, as well as everyone else. Our top priority is the health and safety of all guests and staff. Sincerely, Hotel Management
Stayed at this hotel a few times it is quite and always clean. Convenient to a few store and restaurants. Quick check out and 20 minutes to west Edmonton mall . But outside of the city far enough that you don't get caught in the morning rush when leaving town
First time stay at this property. What a outstanding stay and experience for myself. Loved the following- Staff ( many) were amazing, gracious, friendly and welcoming to me at the front desk! Nice to come home vibe at this hotel. My room was very large and King size bed. Love the hardwood floors Also, ordered in room service (twice for dinner) and was extremely impressed with the quality and taste of the food . It was incredible !!! Fish and Chips are a must.
Dear MichaelsJ1646LC, Thank you for posting a tremendous, detailed, 5 star review! I really appreciate you taking the time to itemize a list of the highlights of your stay. Many thanks for sharing how warm and welcoming all of the staff were. and how comfortable and at home you felt. Glad you enjoyed the spacious king sized room, with hardwood floors. I will be sure to let the chef in Cafe 1274 know how much you enjoyed the tasty menu options. The fish and chips is one of his specialties and a bestseller. I hope you have an opportunity to visit us again very soon. Warm regards, Adrienne E
I recently needed to stay the weekend in Ottawa. Without a reservation the Best Western on Carling and Merivale easily booked us a room that night and extended it an extra day without any difficulty. I really liked that the room had the carpets removed, it really enhanced the clean feeling. The front check-in staff were very helpful. The room service menu was so affordable and yummy and checkout was easy.
Dear Julie S, Thank for the awesome 5 star review! I appreciate you taking the time to share your experience. You mentioned it was an impromptu trip. Those spontaneous trips can often be the most fun, and I am delighted we were able to help make it seamless and effortless. Glad you found the room the room clean and comfortable and the front desk team friendly and helpful. I will be sure to forward your comments about the tasty, well priced menu options you enjoyed in Cafe 1274 to the chef. I hope you had a good return trip home and we look forward to welcoming you back again soon. Best, Adrienne E
We always stay at this great hotel when we go back to Ottawa to visit family. Great location on Carling Avenue. Easy parking. Great staff. The restaurant on site serves really good food. My husband is a retired chef and he loves the food! The rooms are clean and have great wifi. Nice decor. Comfy bed. Usually quiet. In the summer there is a fantastic outdoor heated pool to enjoy.
Dear X6261PJjudithp, Thank you for taking the time to leave such a wonderful review about your experiences with us. I am so pleased to hear that you've had the opportunity to dine in our on-site restaurant and take advantage of our outdoor heated pool. I will be sure to share your lovely comments with our entire team here. We can't wait to welcome you and your husband back again next time you are in Ottawa! Kind Regards, Corrianna R. Front Office Manager
I recently stayed in Best Western Plus Ottawa City Centre with my family. The hotel room was very roomy and super clean. This place has got ample parking and very close to downtown as well. I recommend this hotel for anyone looking to stay in Ottawa, ON
Dear Pri A, Many thanks for the outstanding 5 star review! I am delighted you had such a positive, memorable experience. I appreciate you sharing your comments about how super clean and spacious the guestrooms were, with ample parking and the location with close proximity to downtown. Your 100% ratings on service, value and location are much appreciated but not to be outdone by your, personal recommendation to stay at the Best Western Plus Ottawa City Centre when visiting Ottawa. Wishing you a happy new year and all the best for 2022. Best, Adrienne E
I stayed at Best Western Plus Ottawa City Centre for one single night on business . The room had a good layout What I liked: - Very quiet - Separate bedroom - Comfortable bed with nice linens To improve - Room decor was a bit dark and dated - (although in good shape)
Dear deathracer, I appreciate the wonderful review of your stay. From the quiet room and comfortable bed with nice linen, to the great location with easy access to all areas of the city. I hope you will visit us again very soon. Wishing you a happy new year and all the best for 2022. Cheers, Adrienne E
We stayed at this hotel for three nights. We will stay again. It is clean, the staff are nice. The decor is very 1970's. But the rooms are nice. We wanted a room with a full-size refrigerator, it was Christmas so we were bringing prepared food and needed to store it. So we basically paid three nights for an upgrade room for one nights use. It is wintertime so snow, ice and salt gets tracked everywhere.
Dear A6335ZEjohnp, Thank you for the wonderful feedback about your recent stay with us. I am happy to hear about the friendly staff you encountered during your stay. We look forward to welcoming you and your family back again soon! Kind Regards, Corrianna R. Front Office Manager
Since staying home due to pandemic is so boring during holidays and we missed our past yearly trip to Florida so much, we wanted to stay hotel away from home. We decided to go to Ottawa for 3 nights during Christmas days. This hotel was just perfect for our family with high speed internet, big screen TV, large room (two queen - kitchenette). We ordered foods from the hotel restaurant every nights. Food was great and internet speed was just perfect watching movies all day Christmas day. Our family enjoyed staying in the hotel.
Dear jenykeny, So glad you decided to celebrate Christmas with us at the Best Western Plus Ottawa City Centre! I am delighted you enjoyed all of the amenities. From the two room suite with fully equipped kitchenette, large screen tv, high speed internet and Chromecast to stream all of your movies. Glad you enjoyed all of the tasty menu options available in Cafe 1274. A hotel stay is a great way to share quality family time. Wishing you an enjoyable rest of the holiday season and all the best for 2022. Best wishes, Adrienne E
The food at the restaurant was excellent and our waitress Emily was awesome! Cafe 1274 is a gem! Can't wait to come back to Ottawa and stay at the best Western again. Emily and Raymond always make us feel so welcome. A home away from home.
Dear mariod, Thank you for the fabulous review of your stay! There is no better compliment than a guest saying they were at their "home away from home". Thanks for the fabulous comments about the excellent food and awesome service provided by Emily. We can't wait for you to return. Wishing you a happy holiday season and all the best in 2022. Cheers, Adrienne E
We needed a Hotel close to the Ottawa Civic Hospital. Friends highly recommended the Best Western Plus Ottawa City Centre and my husband and I discovered why ..... it is literally a 5 minute drive to the hospital! The whole experience with the Hotel from beginning to end was exceptional. We'll definitely be back, even if we don't need the proximity to the hospital....
Dear jcameron1947, Thank you for the outstanding recommendation of your stay! We truly appreciate you sharing what an exceptional experience you had. From the moment you arrived until check out. Many thanks as well to your friends who recommended the hotel to you. We look forward to welcoming you back with open arms on your next visit to Ottawa. Wishing you a happy holiday season and all the best for 2022. Warm regards, Adrienne E
nice spot, clean, good service, the room took some time to heat up close to 4 hours. maybe call ahead to have them turn it all the way up. staff was super about it room service was nice, food was decent lots of parking
Dear chaarliem, Thank you for taking the time to post a review. We appreciate the 4 star rating. I am glad everything was to your satisfaction. From the room to the meals in Cafe 1274 and the complimentary parking. I appreciate your comments about the staff and how helpful and accommodating they were. Wishing you a happy holiday season, and we hope to see you again soon. Best, Adrienne E
Had a great stay with my partner. The front desk staff was friendly and made the check in and check out process easy and smooth. The restaurant is incredible and I 10/10 recommend trying the room service.
Dear Raving634935, Thank you for taking the time to leave such wonderful feedback about your recent stay with us. I am so happy to learn that the front desk team made the processes smoother and that you enjoyed a delicious meal at our on-site restaurant. I will be sure to share your wonderful comments with our entire team. We look forward to welcoming you back again next time you are visiting Ottawa. Kind Regards, Corrianna R. Front Office Manager
They were able to supply an efficiency room, even though the rooms were under renovation. The room I received had fridge, dishwasher, hot plate, microwave, utensils, dish soap. toaster, coffee maker and kettle.
Dear DavidbN1584NX, Thank you for taking the time to leave feedback about your recent stay with us. I am happy to hear that you had the opportunity to enjoy our newly upgraded kitchenette suite room! We look forward to welcoming you back again. Kind Regards, Corrianna R. front Office Manager
We stayed here while visiting family in the Ottawa area. The room was super clean, quiet, completely dark at night for sleeping and met all of our needs. The staff at the front desk were friendly and welcoming. Interactions with staff we ran into in the halls were all very friendly. The shower had nice shampoo snd conditioner containers.
Dear 788heland, Thank you for taking the time to post a stellar review! Great to hear about your exceptional stay. From the super clean, quiet room, the amenities in the guestrooms, to the friendly and welcoming Best Western team members , who you met and looked after you during your stay. The best compliment of all is knowing we were your perfect home base. We look forward to your return again soon. Ottawa is a great place to visit in the wintertime. Cheers, Adrienne E
Excellent hotel, if you like to be away from the downtown noise, this is the place. But still close enough to drive to or take a bus. Nice room with a good size TV. Friendly staff at the front desk. Highly recommend!
Dear Paul P, Thanks for the outstanding 5 star review of your recent stay! I appreciate all of the fabulous comments, from the friendly front desk team, to the spacious room with large screen tv. I am glad you found the hotel quiet, convenient, with easy access to all areas of the city, and the complimentary parking. I hope you have an opportunity to visit us again this holiday season. We look forward to welcoming you back with open arms. Sincerely, Adrienne E
I stayed here for the second time recently. If you don't care about being downtown, this is a great option. With easy access to the highway, free parking, this location is very convenient. Staff was great, and the room appeared to have been recently renovated. It was very comfortable and clean. There is a restaurant on site, although I didn't take advantage of it on this stay. A definite repeat for me!
Dear R7047QBstuarts, Thank you so much for taking the time to leave a review about your most recent stay with us. I am happy that you found our location just off the 417 convenient for all of your needs in Ottawa. I will be sure to share your lovely comments with our entire team here! On your next visit be sure to check out our on-site restaurant, Cafe 1274, the food is delicious! We look forward to welcoming you back again. Kind Regards, Corrianna R. Front Office Manager
We were very happy with our stay at this Best Western. The hotel was clean, staff were very friendly. The rooms were big and bright. The breakfast was really good. The fitness room was well equipped and very clean.
Dear geOrginawelch, Thank you for taking the time to post a detailed review. Delighted everything was to your satisfaction and more.... From the spacious, clean and bright guestrooms, to the clean and well equipped gym, and the friendly staff who looked after you throughout the hotel. I appreciate you sharing your experience, and letting us know how much you enjoyed your stay. We look forward to welcoming you back with open arms. Sincerely, Adrienne E
The hotel was very clean. Staff at front desk were very friendly. Check in was a breeze and the room that we stayed in was a king with fireplace. The room was giant!! Room was also clean. Hope to return soon!! No issues to report. Keep up the amazing work!!
Dear W9400BAnthonyp, Thank you for the 100% awesome review. I am glad you had such a great stay. Many thanks for sharing your experience in detail. From the giant, king sized room with fireplace, to the breezy check in, by the friendly front desk team. Delighted and appreciate your comments about the cleanliness of the hotel and guestroom. We look forward to welcoming you back again very soon with open arms. Sincerely, Adrienne E
This is the third time I have stayed at this hotel. The first time was fine - it is clean, the food is good. The rooms are well kept - Having said that - it is incredibly noisy. Really noisy! Doors have been banging for over three hours - every five minutes or so. This is the last time for me in this hotel. I would not recommend it to anyone needing to rise early for an appointment -
Dear Ms. Thank you for taking the time to post a review. i appreciate your comments about the clean, well kept guest rooms, and the the the tasty menu options available in Cafe 1274. I am sorry on this most recent visit, doors closing in surrounding rooms caused you a disturbance. Please know this was an isolated incident and hope you will return again, to give us the opportunity to ensure you have a satisfactory stay. Thank you, Sincerely, Adrienne E
Check in and out was smooth. Desk staff very friendly and helpful with suggestions. Room was clean, bed comfortable and bathroom clean. Lots of parking. No breakfast. Hotel is about 12 minute drive from Byward Market with no traffic. Would stay here again.
Dear Mslade, Thank you for taking the time to leave feedback about your recent stay with us. I am so happy to learn about your wonderful experience from the friendly staff to comfortable bed! We look forward to having you stay with us again on your next visit to Ottawa. Regards, Corrianna R. Front Office Manager
Very clean hotel, great location, free parking very convenient to restaurants and mall. Highly recommended!? The staff was very considerate I've room placement to make sure we were in a quiet area. Did restaurant on site it's very good and offers a solid value
dear thomasjohnm956, Many thanks for the fabulous 5 star review of your stay. So pleased you found the hotel very clean and well situated, close to the the mall and nearby restaurants. I appreciate your kind comments about how considerate the staff were and that your room was in a quiet area. I will be sure to forward your comments to the Chef in Cafe 1274 and how much you enjoyed the meals. I hope you have an opportunity to visit us again very soon. Ottawa is beautiful this time of year, when the fall colours are in bloom. Best regards, Adrienne E
After returning to Ottawa for a visit after a few years, we were so pleasantly surprised to see all the enhancements of this hotel. The lobby has a new look, our room spacious as always now has a brand new kitchenette with full size fridge/freezer, dishwasher, microwave, cooktop (upon request) , dishes, utensils, pots, pans etc. that you could possibly need. The room was clean, tidy and beds were comfortable and firm. My husband loved the spaciousness, painted walls, hardwood floors, kitchen. Our daughter loved the cubby for her clothes and rolling bag and organized her items. I just loved everything…the spaciousness, the cleanliness and that we easily plugged our 5 devices and there were enough plugs in the room! Great service at the desk by Sherry and Cafe 1274 by Raymond. Sherry entertained our daughter and Raymond always delivers such amazing meals and menu prices are just right. We had breakfast and it was great. We were in a hurry in the morning and the server made every attempt to get our breakfast to us and on our way as quickly as possible. Hallways are bright and it was very quiet overnight. The 24 hr. Shoppers Drugmart across the street is so convenient and has everything you need. It's a full service Shoppers and we made use of it. Awesome promos right now too. Great job! Looking forward to returning sooner than later!
Dear TravellingSpirit2000, Thank you for the awesome review 5 star review of your stay! Delighted you enjoyed all of the upgrades and enhancements we have made since your last visit. From the newly renovated and stocked kitchenette rooms to the updated decor and furniture. I appreciate you mentioning the great service received by Sherry at the Front desk and Raymond in Cafe 1274 and how it resonated with you. I am glad you had a memorable stay and hope you have an opportunity to return again soon. Ottawa is wonderful to visit during the fall season, when the colours and foliage are in full bloom. Cheers, Adrienne E
I was looking for a place to stay while my dad was having surgery & chose this great hotel in the perfect location! Very clean , friendly staff and terrific restaurant conveniently located in hotel. It was aprx 15 minute walk to hospital and lots of other great amenities around too. Only thing I wished for was that it was pet friendly ... this would have changed my rating to 20 out of 5 stars !!!!
Dear Dogw756, I appreciate the time you took to leave feedback about your recent stay with us. I loved reading about your wonderful experience, from the friendly staff, our delicious onsite restaurant., and our convenient location just off the 417! We look forward to welcoming you back again soon. Kind Regards, Corrianna R. Front Office Manager
Stayed 3 nights at Best Western because of hospital procedure. excellent location. restaurant and pharmacy just across the street. Room was very clean with bed and pillows so comfortable. Efficient friendly staff. Parking free and lots of parking space.Would definitely stay again !!!
Dear elizabethkN9549LE, Thank you so much for taking the time to leave feedback about your recent stay here with us. I am so happy to learn about your positive experience, form the friendly staff, convenient location, and complimentary parking. We cannot wait to welcome you back again. Kind Regards, Corrianna R. Front Office Manager
We stayed here on a visit to the area to see family and friends. The hotel was well situated for our visit. Check in was quick, efficient and professional and they even upgraded us to a Kitchenette Suite which was unexpected but very appreciated. The room was large, well appointed with everything you could need for one or more nights, including full fridge, microwave, dishwasher, dishes, kettle, toaster, iron and iron board...The room was quiet and bed was very comfortable. We would not hesitate to recommend this hotel to family and friends and look forward to our next stay.
Dear smacbee, Thank you for this lovely review! I am so glad to learn about your wonderful stay here at the Best Western Plus Ottawa City Centre. I will be sure to share your kind comments with our whole team. We are honoured to have your recommendation to your family and friends and we cannot wait to welcome you back again soon! Kind Regards, Corrianna R. Front Office Manager
The outdoor pool was a welcomed amenity during the heat wave! Hotel staff were friendly and helpful. The hotel was quiet even though it was apparently fully booked. Would certainly book this hotel again but would look for a hotel with an indoor pool for a winter time getaway.
Dear jodicrandall74, Thank you so much for this lovely review, we really appreciate your feedback! I am so glad you had such a wonderful stay and had the opportunity to enjoy our excellent outdoor pool. We can't wait to welcome you back again. Kind Regards, Corrianna R. Front Office Manager
Our stay was great for the most part the staff were amazing. The rooms were clean and pretty standard. The pool was small but refreshing on a hot day. I would stay here again next time I'm in Ottawa The only let down was the restaurant one day the server was great friendly and the breakfast was great but on the second breakfast we felt the servers were ignoring us and the food was horrible raw potatoes and under cooked eggs. The servers didn't seem to care
Dear Brian P, I appreciate you taking the time to post a 4 star review. Many thanks for the fabulous comments about the staff and how amazing they were, and the service they delivered. I am glad you found the rooms clean and had an opportunity to enjoy the heated outdoor pool. The weather in Ottawa has been wonderful this summer. Your comments abut the experience in Cafe 1274 has been forwarded to the restaurant manager for review and follow up. We look forward to welcoming you back on your next visit to Ottawa. Sincerely, Adrienne E
Easy access and parking. Room had been recently renewed and was clean and comfortable. No breakfast included. Only 1 elevator but easy stair access.There is no daily room cleaning due to the virus situation, and I feel they should have thrown in breakfast to off set this.
Dear gregnlee2021, Thank you for taking the time to leave a review about your recent stay with us. We are constantly working to upgrade the hotel facilities and guest rooms. I am glad that overall you had an enjoyable stay! We can't wait to welcome you back again soon. Regards, Corrianna R. Front Office Manager
The hotel was clean and the staff were friendly, professional and helpful with all of my requests. The hotel is close to whatever you might need as there is a shopping centre across the street. It's also the closest hotel to Ottawa civic hospital which is only a 15 minute walk down the street. It was also easy to find as I don't know Ottawa very well. I'd definitely stay there again.
Dear ryanpF1661JT, Thank you so much for this wonderful feedback about your recent stay with us! I am glad you found our location just off the 417 convenient for all of your needs in Ottawa. We look forward to welcoming you back next time you re in town! Regards, Corrianna R. Front Office Manager
We stayed at this hotel on our way home from the East Coast. I would highly recommend it! Hotel is very clean and the room we stayed in had just been renovated. Beds very comfortable. Didn't get a chance to use pool but it looked very nice and clean. Staff were very friendly and even called our room to make sure we were comfortable and had everything we needed. Will definitely stay here again on next trip to Ottawa.
Dear C7435DJlauriem, We greatly appreciate the time you took to leave feedback about your recent stay with us. I love hearing about your positive experience, from the friendly staff to our recently upgraded guest rooms! We are so happy to have your recommendation and look forward to your return visit should you find yourselves in Ottawa again! Kind Regards, Corrianna R. Front Office Manager
There is nothing special about the stay here. It was just a simple, run of the mill room. To me it wasn't worth $200+ a night. The staff were perfectly pleasant but one gentlemen we spoke to didn't seem to have much knowledge of local restaurants. Again, it was a fine stay but nothing that stands apart from any other Hotel.
Dear kourtneyG2005, Thank you for taking the time to leave feedback about your recent stay with us. We always strive to provide each of our guests with an exceptional experience - from the friendliness of the staff to the cleanliness of the guest rooms. I hope that next time you are in Ottawa you will choose to stay with us again so we can provide you with the exceptional guest experience you deserve! Thank you again for taking the time to leave a review, we hope to see you again soon. Kind Regards, Corrianna R. Front Office Manager
Looking for accommodation that is away from the craziness of the downtown core, yet close enough that you stay sane? Look no further than Best Western Plus Ottawa City Centre. For our first venture out since COVID shut down the entire country in March 2020, BW was a wise investment of our time and money. True to their word, the staff did everything to ensure our stay was safe and pleasant. We were fortunate that Cafe 1274 was open for indoor dining, so that our fears of crowded places was lessened drastically. The staff was pleasant and easy to talk to. They went out of their way to make sure we were comfortable in all aspects of our stay. And a 5-minute drive to the downtown core added to the value of the experience. We would definitely recommend this property to anyone.
Dear Mrcfl99, We really appreciate you taking the time to leave such wonderful feedback about your recent stay with us. I am happy to hear about all the positive things you experienced while you were here such as the friendly staff, convenient location, and our tasty on-site restaurant. We are honoured to have your recommendation and look forward to welcoming you back again as soon as possible. Kind Regards, Corrianna R. Front Office Manager
the room we stayed in was newly renovated #423, spotless clean, amazing bed, great bar and restaurant in basement, so nice we booked extra night, taxis in parking lot, staff endlessly helpful and full of knowledge regarding Ottawa.
Dear Dave M, I am so happy to hear that you had such a fabulous time during your recent stay with us that you decided to stay an extra night! It sounds like you were able to take great advantage of the various amenities we have to offer such as the outdoor pool and on-site restaurant. Thank you for sharing your experience. We look forward to your next visit! Kind Regards, Corrianna R. Front Office Manager
Stayed at this hotel on 2 occasions while in the Ottawa area. Employees were very accommodating and helpful - everyone from front desk, maintenance, housekeeping, server in restaurant. They were all friendly and welcoming making our time there very relaxing. Pool and fitness centre were great. Would definitely stay here again if we're ever back that way!
Dear SC2247, Thank you for this wonderful review. I am glad to hear that you have chosen us as your go-to hotel for whenever you are visiting Ottawa. I love hearing about the friendly staff you encountered and how you were able to enjoy the various amenities offered here. I will be sure to pass your lovely comments along to the entire BW team! Have a lovely day, we can't wait to see you again! Regards, Corrianna R. Front Office Manager
I stayed at the Best Western Plus from July 31, 2021 to August 3, 2021 for girls/friend trip. The hotel was approximately 10 min from the town and it was easily travelled to by public transport or Taxi. Due to COVID-19 the rooms were not cleaned on a daily basis but we were ok with that due to the fact that the room was very clean when we arrived. I do not usually take a bath in a hotel bathtub but I felt safe doing it here and I did as it was very clean. If we needed supplies we just we went to the front desk and they were happy to help and we received what ever we asked for. I would definitely go back to the Best Western Plus and I do recommend it when travelling to Ottawa.
Dear Gale Millar, many thanks for the fabulous, outstanding 5 star review of the hotel! I am glad we were a part of your fun girlfriend trip. I appreciate your multiple mentions of how clean the guestrooms were and that it made you feel comfortable and enhanced your stay. I hope you had an opportunity to enjoy the heated outdoor pool, with your friends. The weather in Ottawa has been amazing this summer. More importantly, many thanks for your recommendation to others about the hotel and we look forward to your return again very soon. Cheers, Adrienne E
If we remember nothing else about this hotel, we will remember the cordial personal service we received at the desk at check-in and check-out. We even got a follow-up call after our arrival to make sure that everything was in order. We received complimentary water bottles and hand sanitizers on check-in, and a very nice room upgrade. The room was great - roomy, clean, with extra comfortable bed and pillows, lots of desk space and bathroom counter surface. There was excellent water pressure in the shower, and it was great to have the conveniences of a mini fridge, microwave, iron, bedside clock, room safe and mirror doors on the closet. The lighting was poor around the coffee-maker, at least for reading instructions while making the first cup. One regret: we did not make enough time to use the pool... it was so inviting, looked clean and refreshing with lots of chairs or lounges. It might have been the highlight of this hotel! Towels can be had from the front desk. We found the hotel had different sections, so not easy to navigate as the halls zigzagged to get where you wanted to go. The convenient elevator near the front desk was out of service, so it was a further walk to use the working elevator. We found the parking spots very narrow. You could exit the vehicle just fine, but if you didn't have a hatchback or a SUV, it would be difficult to get luggage easily out a side door. The Wifi could be slow at times. It was difficult to adjust the A/C from the wall thermostat, as the auto or low fan blew equally hard and loud. Although the hotel is central, we could not see any touristy things that would be walkable. Across the road was a mini mall with Shoppers Drug Mart, a few small stores and a restaurant. The hotel is very close to major highways and roads -easy to get to where you want to go. We could see that some had brought bikes with them, a great alternative to navigate Ottawa. Breakfast is not included, but they had a small eatery in the basement. Very good food with a breakfast special for $10 plus tax. There were stairs to the place, as I did not see a nearby elevator. Overall, this is a hotel. I would definitely come back and would recommend it.
This hotel was excellent. Clean and very spacious room. Shower was magnificent. I'm looking to purchase one. Staff went above and beyond. Young fella (with ponytail) in the breakfast room was beyond excellent. Very patient. Even with the older couple that wanted everything NOT on the menu. Would absolutely recommend this hotel. Great job guys. One recommendation is put a coffee machine in the lobby. Would certainly help out the wait staff in the restaurant at breakfast time.
There are always pros and cons for a hotel and I'm very picky so here goes. Pros: the rooms were really nice and clean and comfortable. The food was fantastic at the Resturant for both breakfast and dinner but have a little patient in the morning there is only one sever but the food is worth it. Staff is amazing and everyone is friendly and helpful. The whole hotel was really clean and well taken care off especially during this time of covid. The pool… it was amazing. It was cleaned twice a day. There are chairs and loungers around the pool. If u want shade choose a place on the far side of the pool. You have to get a key card every day for the pool and they give u towels. It may take a minute to get use to the layout of the place but u do. For a place close to Montreal with an outdoor pool I'll Definately go again. Cons: there is one main elevator and a smaller one. If you have mobility issues ask if the main elevator is working because it was under construction otherwise you have to walk downstairs to the Resturant. The smaller elevator goes only to the rooms. The pool does not have a railing to go into the pool on the steps so again if u have mobility issues unless u can use a ladder at the far end it's hard. Oh and this is not a pro or a con for me but the hotel is in the suburb so you need to have a car to get around. Downtown is just 12 mins away and so are a bunch of restaurants so a car is a must. Besides that all was good. Definitely recommend.
Dear Buzyb112021, Wow! Thank you so much for taking the time to leave such a detailed review about your recent stay with us. We appreciate all the wonderful feedback you have provided as it helps us to learn what we are doing well and how we can improve ourselves for future guests. I love that you had such a positive stay from the beautiful outdoor pool, to the fantastic restaurant and the incredible service you received from all of our staff here. We are always striving to provide our guests with this kind of exceptional experience. I do apologize for the inconvenience you experienced with the elevator, we are currently modernizing it to keep all of our staff and guests safe. I will be sure to share your notes about the accessibility of the pool with our maintenance team as well. Overall, I am glad your experience here was a good one, we are honoured to have your recommendation! Thank you so much for your time, we look forward to welcoming you and your loved ones back again soon. Kind Regards, Corrianna R. Front Office Manager
Beds were not regular size queen .. they were double beds. Towels were very rough and smaller than most hotels. Location was off the strip 20 minutes away . Rooms are clean though. Good water pressure.
Dear clp162021, Thank you for taking the time to post a review. I am glad you were pleased with the cleanliness of your room, and the good water pressure in the shower. I hope you had an opportunity to enjoy the heated outdoor pool during your stay. Once again thanks and wishing you all the best for the remainder of summer 2021. Sincerely, Adrienne E
Between the excellent cleanliness, great food and availability of EV charge station, this is a go-to location for me when I stay in Ottawa. On top of that, the Chromecast support on the in-room TVs makes watching what I want to watch while relaxing so much easier.
dear bigntallmike, A great big thank you for the 5 star review! Appreciate you sharing the amenities you enjoyed using during your stay. From Chromecast to stream your favorite programming, to the electric car charger. Glad you had an opportunity to enjoy some of the tasty menu options in Cafe 1274. Best of all, knowing we are your "go-to location" when visiting Ottawa means so much! Once again thank you, and we look forward to seeing you again this summer. Cheers, Adrienne E
The Best Western Plus Ottawa City Centre was super clean & the staff very friendly and helpful. It is in a great location for many activities and dining. Highly recommend this place! Very nice pool as well.
Dear 16501BElaurel, A huge thank you for the 5 star "Great place to Stay" review! I am delighted you had an enjoyable stay and appreciate you sharing your experience in detail. From the super clean guestrooms , the friendly and helpful staff, to the convenient location. We have been experiencing warm, sunny weather in Ottawa this summer, and I am glad you were able to enjoy some time relaxing by the heated outdoor pool. Dows Lake is a scenic area, a short 5 minute drive away with restaurants, paddle boarding and kayaking rentals, Activities to plan for on a future visit. We appreciate you highly recommending the hotel and hope you can return again soon. Sincerely, Adrienne E
We traveled to Ottawa this past weekend, July 16-19, to finally visit our family including our two granddaughters. We have stayed in the Best Western Plus Ottawa City Centre in the past so we were happy to return and were not disappointed. This is a nice mid-range hotel that features comfortable rooms and a welcoming staff. The Covid cleaning protocols in place are good and we felt the hotel was clean and well maintained. Note: During this time, there is no daily cleaning of the room due to the protocols when you are on a multi-day stay but towels and amenities are replaced easily upon request and garbage is removed daily. We would recomend this hotel.
Dear TeeLou2014, Thanks for the amazing 5 star review! We were delighted to have you return. Appreciate you mentioning how warm and welcoming the staff were. I am glad the enhanced cleaning protocols, and the well maintained rooms, and public areas, added to your comfort level. I hope you had an opportunity to enjoy some time at the heated outdoor pool, and also enjoy some fun activities in the Ottawa area, while visiting family. Your recommendation of the the hotel is greatly appreciated! Wishing you all the best for summer 2021 and we look forward to welcoming you back again soon. Best, Adrienne E
Location - very good, Parking- free, Second visit here - first time was great 2 queen beds i believe in west wing on ground floor with lots of room, front desk went above and beyond during covid to help out with menus, flyers for food etc being not from area. Slept great. Second trip was supposed to be same style. 2 queen beds. corner room 117 ground floor certainly did not seem like queen beds. Much smaller then last time as well as room not nearly as spaciuos. Front desk not as pleasant this visit either. Yes I would try again, perhaps luck of the draw but I would want to see room.
Dear mulhall-dk, Thank you for taking the time to post a review. Thanks for sharing how comfortable you felt with the enhanced cleaning protocols the hotel has put in place due to Covid. There are different floor plans in the hotel, unfortunately the west wing rooms were not available during your stay. The good news is the rooms are currently being renovated with kitchenettes, which will be available very soon. I am glad you find the location convenient, along with the complimentary parking. I hope you had an opportunity to relax by the heated out door pool and enjoy some of the great weather we have been experiencing in Ottawa this summer. Wishing you all the best for summer 2021, and look forward to seeing you again soon. Sincerely, Adrienne E
After 38 years of travelling for work and many many hotels, this place is a gem! Excellent and friendly staff. Clean and well kept. Rooms are average but clean and the restaurant is very good for a hotel.
Dear Oldboot, Thank you for the awesome review! As a seasoned traveler your description of the hotel "this place is a gem". means so much. Appreciate you mentioning how clean and well kept the hotel is, with friendly staff, and Cafe 1274, with their tasty menu offerings . I hope you had an opportunity to take a dip in the heated outdoor pool and enjoy the amazing weather we have been experiencing in Ottawa this summer. We look forward to welcoming you back with open arms. Best, regards, Adrienne E
Wonderful hotel! We were there for a sad event, and the staff made it easier for us! The room was large with all that we needed! All was extra clean, and the bathroom large and comfortable! We will be back! Thank you!
Amazing experience at this hotel. Rooms are spacious, modern and clean. Beds are very comfortable. Manager Nicolas Glucksman went out of his way to ensure that our group's stay was perfect. Raymond owner of Cafe 1274 (hotel restaurant) and his staff are wonderful. Room service was fast, reasonably priced and delicious. Outdoor pool was clean and the perfect temperature for the weather. Great location for access with grocery store in the mall across and 12 to 15 minutes to Gatineau. We will be back!
Dear Amira R, Thank you for the outstanding review! I appreciate the lovely comments about Nicolas and Raymond and how they made sure the group's stay was perfect. That's great you and the group had an opportunity to enjoy the outdoor pool, and take in some sun. The weather really cooperated that weekend. Many thanks for sharing your experience. From the amazing rooms and service, to the delicious food and convenient location. We hope to have the opportunity to welcome you and the group back again very soon. Wishing you all the best of summer 2021. Sincerely, Adrienne E
Smaller hotel but good location, small shopping mall across the street. Great staff, very friendly and efficient. Excellent restaurant and good value — tried a lot of menu items. All were great. Highly recommend for the value and location (not downtown, just west).
Dear mclites2021, Thank you for the awesome 5 star review! I appreciate all of the wonderful comments about your stay. From the friendly and efficient staff, to the excellent meals you enjoyed in Cafe 1274. I am glad you found the location convenient with easy access to all areas of the city, and a good value. I hope you had an opportunity to spend some time in the sun and take a dip in the outdoor, heated pool. We look forward to welcoming you back again this summer. Warm regards, Adrienne E
Wonderful staff, rooms and public areas clean, great value for what you pay. Check-in experience quick, professional and great adaptation to the health and sanitary requirements. Greatly enjoy and will be back
Dear Eric L. Thank you so much for this exceptional review. I am so glad to hear that everything with your stay was amazing, from the wonderful staff to the cleanliness of the hotel. We have an amazing and dedicated team here and have increased our health and safety protocols in order to ensure all of our guests and staff remain safe during this unprecedented time. Your feedback is much appreciated and we look forward to welcoming you back again in the future. Kind Regards, Corrianna R. Front Office Manager
I have avoided travel during COVID as much as I can. However, I have had to go to Ottawa a few times and picked my hotel carefully. This is a small, older hotel that looks and feels clean and fresh. I had no concerns about my health and safety based on all the work the hotel and its employees did to manage during COVID. What is really really great about this hotel is the consistently wonderful staff. Quick, efficient and friendly from the front desk to the maintenance staff to housekeeping. Keep up the great job!
Dear elemaet, Thank you for the WOW review of your stay! I really appreciate you mentioning the "Great service!" you received and sharing how it resonated with you. From the clean and fresh hotel, to the quick, efficient and friendly staff in all departments. We have implemented enhanced cleaning protocols and I am glad this contributed to a comfortable stay. We look forward to welcoming you back with open arms. Ottawa is beautiful in the summertime. we hope to see you again soon Best, Adrienne E
We have experienced this hotel's hospitality several times over the past three months with one and two night stays. The staff are accomodating and friendly, difficult to do with the health and safety restrictions of Covid 19. The hotel is spotless and well maintained. Rooms have always been clean and properly supplied. The check in and out was efficient and reservations correct. The food from the hotel's kitchen has been excellent for breakfast and dinner. The staff and owner/manager of Cafe 1274 are friendly and always accomodating. Due to lockdown requirements only room service may be available. Our last visit breakfast was prompt, on time and beyond excellent, especially the poached eggs. Thank you Raymond! Best Western Plus is located in a convenient area with easy access to all of the City. Excellent value.
Dear Frasers42, Thank you for awesome 5 star review! I appreciate you sharing your experience. From the accommodating and friendly staff, to the spotless and well maintained rooms, supplied with all of the amenities you require for a comfortable stay. You mentioned you have stayed with us several times over the past few months, and we very much appreciate your loyalty. Raymond, Cafe 1274 Chef, will be delighted to know how much you enjoyed all of his tasty, well prepared meals. I am glad you find the location convenient, with easy access to Hwy 417 and the complimentary parking we offer. Once again thank you and we hope to welcome you back again very soon. Warm regards, Adrienne E
This is a great place to stay. Good restaurant on site. Alot of parking for all vehicle types. The beds are very clean and comfy. The internet works great. The ability to connect your device to the tv to play your own videos is great.
Dear Roddydobbs, Thank you for the 100% outstanding review! I appreciate all of the wonderful comments. From the clean and comfy rooms, to the complimentary high speed internet and Chromecast for streaming your favorite programs and games. The large parking lot is ideal for accommodating all types of vehicles included trucks and oversized vehicles. I am glad you had an opportunity to enjoy the tasty menu options prepared by the chef in Cafe 1274. Once again thankyou for sharing your experience, and we look forward to welcoming you back again soon. Cheers, Adrienne E
the hotel is close to the beautiful and large park, it's very close to shopping mall. the hotel room 212 is very clean, quite, and large room. i can easily drive from highway 417 to Ottawa downtown, or Montreal.
Dear 735simony, Thank you for the exceptional 100% review of your recent stay! I am glad you had a chance to visit some of the beautiful, green areas the hotel is located so close to. From the Ottawa Experimental Farm, to Dows Lake with the world renowned tulips currently in bloom, to Hogs Back Falls, with great hiking trails, all just minutes away. Pleased you find the hotel so conveniently located to Westgate Shopping Centre with easy access to all areas of Ottawa and the 417. Hope you had a great return trip home, and look forward to seeing you again soon. Cheers, Adrienne E
I stay here all the time when visiting Ottawa. The food is good. They're consistent, reliable, clean and you get good value for your money. The location is convenient with a fair bit of stores around.
Dear LisaMarieShola, I want to thank you for taking the time to leave such a lovely review about your recent stay with us! You are a highly valued regular guest and your feedback is very important to us. I am so happy to hear that you enjoy the food from our on-site restaurant, and that every stay you have with us is consistent! We can't wait to see you again! Cheers, Corrianna R. Front Office Manager
Conveniently located easy access to highways and downtown just minutes away. The rooms are clean, well appointed and inviting. Prices are very reasonable, and the food is outstanding - in quality, taste and presentation - the Seafood Linguini is so flavourful one would think one was on an Italian coast. Covid protocols are strictly enforced, yet that never interferes with the friendly, courteous and professional service from all the staff. Mine was a work-related week-log stay and I would definitely book here again when coming to Ottawa.
Dear jayco76, I appreciate you taking the time to post a marvelous review of your stay! I don't know where to begin in acknowledging all of the fabulous comments about your experience. From the friendly, courteous and professional service received from the staff and how much it resonated with you, all while observing strictly enforced, Covid protocols, to make you feel safe. To the clean, well appointed, and inviting guestrooms. Our chef in Cafe 1274 takes great pride in preparing thoughtful, artfully prepared meals and will be delighted to hear how pleased you were. I cannot thank you enough for sharing all of your kind comments and we look forward to welcoming you back again soon. Cheers, Adrienne E
Since I was attending one of the Ottawa hospitals, this close by hotel was exactly what we needed. It was extra Covid clean and bright. We were even allowed to check-in early without cost (probably because of availability, but who knows). We have stayed in Best Westerns across the States during our travelling days (hopefully soon to resume!) and I would say this was the cleanest BUT the only one that does NOT include a continental breakfast. It's always nice to at least pick up an apple or orange, yogurt and a tea or coffee to go. Not here though, very surprising.
Dear JoannemA7975HF, Thank you for taking the time to write a wonderful review of your recent stay! I appreciate your comments on how "extra Covid clean and bright " the hotel was, and the cleanliness and enhanced safety protocols, throughout the hotel added to the comfort and safety of your stay. So pleased you found the hotel conveniently located, close by the Ottawa hospitals, and that we were able to accommodate an early check in. Once again thank you, and we look forward to welcoming you back again soon. Best regards, Adrienne E
Convenient location easy access to highway and just minutes to downtown. Spacious room, comfortable beds and pillows. Friendly staff make us feel so welcome, very clean room with a good size bathroom. Our first choice hotel whenever visiting Ottawa.
Dear whiterainflower, Thank you for the outstanding, 100% review! We appreciate you sharing your memorable experience in detail. From the very clean, spacious, rooms with comfy mattresses and pillows, to the friendly, welcoming staff who made you feel at home. Most importantly, we are so pleased to be your first choice whenever visiting Ottawa. We look forward to welcoming you back again soon. Sincerely, Adrienne E
I called many hotels before settling on the Best Western. Firstly because they were very clear about their covid protocol, which was reassuring, and also because the staff was so lovely, especially Ameen (I hope I spelled that right) who answered all my questions patiently and was very welcoming.
Dear Verroch, Thank you for the outstanding 100% rating for your recent stay. ! I appreciate your lovely comments about Ameen and how welcoming and informative he was, and that he was able to answer your questions with reassurance. We have implemented enhanced cleaning protocols due to Covid and I am pleased it contributed to your comfortable and safe stay. I hope you enjoyed your visit to Ottawa and we look forward to welcoming you back again soon. Warm regards, Adrienne E
Recommended over other expensive stays. The location is easily accessible and has lot of parking space. Front desk did try to give a little scare about the shutdown and covid restrictions in place but all with good intentions.
Dear Ticking-Clock _, Thank you for the great review of your recent stay! I am glad you found the location so convenient with easy access to all areas of Ottawa along with lots of convenient, complimentary parking. I appreciate your kind comments about the front desk staff and how informative they were, ensuring you were up to date with the current restrictions in the Ottawa area. I hope you had an enjoyable visit to Ottawa and we hope to have the opportunity to welcome you back again soon. Sincerely, Adrienne E
Enjoyed our stay there. Nice location with lots of different restaurants around in walking distance. Room was very clean and looked great. Staff was very polite and accommodating. Definitely would stay there again and highly recommended.
Dear jasonhhq, Thank you so much for the lovely recommendation! I am so glad to hear about how the staff made your stay memorable and that you had a chance to enjoy our on-site restaurant. We look forward to welcoming you back again in the future. Cheers, Corrianna R. Front Office Manager
Without exception, every staff member I interacted with was very helpful and friendly. Check in and check out was quick and easy. The food was pretty good and prices reasonable. Everything was extremely clean. As I sat eating dinner I watched the server clean every S & P shaker, ketchup bottle, etc., whenever she took them from a table. They asked every person who came in to the restaurant to sign in and again, the pen was cleaned after each use. The room smelled fresh and clean without smelling like bleach or sanitizer. I would certainly recommend this hotel to anyone.
Dear Julieh817, Thank you for the outstanding 5 star review! Thank you for sharing in detail your experience. We have implemented enhanced cleaning protocols throughout the hotel and I am pleased it contributed to you feeling comfortable and safe. I appreciate your comments about everything from the guest room to the restaurant being extremely clean, and every staff member you met during your stay was friendly, helpful and hospitable. We look forward to welcoming you back again soon. Warm regards, Adrienne E
Traveling during this time is challenging. And yet, the Best Western staff did everything they could to make me feel at home and to put safety measures in place at the same time. The room was clean and comfortable. The staff were very helpful and friendly. It was a very positive experience in every way.
Dear Eleanora, Thank you for taking the time to leave such a lovely review! I am so pleased to learn that the staff made you feel so at home during your stay. I know travelling can be very tough during these unprecedented times, so I am glad to know the many safety measures we have put in place made you feel comfortable. Thank you for sharing your positive experience. We look forward to your return visit. Kind Regards, Corrianna R. Front Office Manager
My friends and I thoroughly enjoyed our at stay this Best Western location during our business trip to Ottawa. The place was kept very clean and the staff were all very friendly. I would highly recommend this hotel to anyone looking to stay fairly close to central Ottawa. They offer reasonable rates and are strictly following any health guidelines in regards to social distancing and sanitization protocols.
Dear Varathanp2021, Thank you for the outstanding 5 star review! I am delighted you and your friends thoroughly enjoyed your stay. We have enhanced cleaning protocols in place and am pleased it made you feel comfortable and safe. Appreciate your comments about how clean the whole hotel is, the friendly staff who looked after you, and the convenient location. Your recommendation of the hotel speaks volumes and is greatly appreciated. Once again, thank you and we look forward to welcoming you back again soon. Sincerely, Adrienne E
I recently spent a night at the Ottawa City Centre Best Western. As usual, staff were very pleasant and efficient. I felt welcome. Rooms are spacious, with very good internet, comfy beds and are spotlessly clean. Cafe 1274, on site, provided tasty food, at dinner (take out to covid lockdown) and room service breakfast - just as I had ordered it, and just right.
Dear Pat h, Thank you for taking the time to post a review. I really appreciate you sharing your guest experience in detail. From the welcoming, friendly staff members, to the spotlessly clean, spacious guestrooms with comfy beds. We have implemented enhanced cleaning and safety protocols and I am pleased it has added to your comfort level, when staying with the Best Western Plus Ottawa City Centre. Glad you had an opportunity to enjoy some of the tasty menu offerings from Cafe 1274, and will be sure to forward your comments to the chef(s). Once again thanks, and we look forward to welcoming you back again soon. Warm regards, Adrienne E
Traveling under duress to see a dying parent is difficult enough but traveling during Covid is that much more disquieting. We felt safe with the precautions the Hotel undertook and the staff were attentive and helpful.
Dear Maryjanekolesar, I appreciate you taking the time to post a review, and am very sorry your visit to Ottawa was under difficult circumstances. Thank you for mentioning the staff and how caring and helpful they were throughout your visit. I am glad the enhanced cleaning and safety protocols the hotel has implemented, increased your comfort level and helped to reduce stress during a very trying time. Once again thank you, and our thoughts are with you. Sincerely, Adrienne E
Very clean Hotel, friendly desk attendance, quick check in and check out. Convenience to everywhere, I will definately recommend Best Western Plus Ottawa City Centre to my friends and families. Sherry was friedly
Dear solomonaregbe, Thank you for taking the time to leave such a glowing 5 star review about your recent stay with us. I am so pleased to learn about the many wonderful things that contributed to your excellent stay such as the friendly staff, convenient location, and cleanliness of the property. We are delighted to have your recommendation to your friends and family, and look forward to welcoming you back again soon. Kind Regards, Corrianna R. Front Office Manager
My stay at the Best Western City Centre hotel was the best that I could expect, especially the with the pandemic happening. From the Front Desk check-in, to the quality of the room or the room service, everything was a good experience.
Dear Rodrickduffy, Thank you for taking the time to leave a review about your recent stay with us. I am so pleased to hear that you had such a wonderful experience. We have implemented the We Care Clean program to ensure our guests and staff can remain safe during these unprecedented times. I appreciate your kind words about the staff and am glad that your room was comfortable. We look forward to seeing you again soon. Kind Regards, Corrianna R. Front Office Manager
Clean, comfortable and wonderful staff. Very diligent with Covid. Room service only for meals, but awesome meals. Close to all amenities I needed for a week stay. Close to my work, best part was the staff, Thanks Sherry for making my stay a pleasant one.
Dear 444Carmelon, Thank you for the wonderful review of your stay. We are pleased everything was to your expectations and more! We have enhanced cleaning protocols in place to ensure the safety and comfort of guests and staff. It is the hotels number one priority. I am pleased it contribute to your positive, memorable stay. I appreciate your comments about Sherry and how well she looked after you. She strives to ensure every guest has an exceptional stay every visit. Glad you had an opportunity to enjoy some of the tasty menu options prepared by the chef in Cafe 1274. Wishing you a happy new year and we look forward to welcoming you back again soon. Warm regards, Adrienne E
My husband and I were recently called to Ottawa on a family emergency, and arrived at BWPOCC at 01:00 without a reservation, and not knowing whether we would need a home base for a few hours, or a few weeks. We were greeted by very empathetic staff who immediately addressed our needs. The room was immaculately clean, and the bed? It was the most comfortable mattress I have EVER slept on. Although not policy, our request for a (potential) late check-out was graciously accommodated, and last minute plans to extend our stay were happily met. Should we ever have need again, we will definitely book with BSPOCC.
Dear Pixiedustwishes, Thank you so much for taking the time to leave such a wonderful review about your stay with us. I am so glad to learn that we were able to make you and your husband feel comfortable and welcome during this unprecedented time. Your lovely comments have been shared with all of the staff here at the hotel. We are constantly striving to provide every guest with an exceptional experience, and are more than happy to accommodate guests requests, such as a late check-out, whenever we can. We look forward to welcoming you back again in the future. Kind Regards, Corrianna R. Front Office Manager
Staff were extremely accommodating. This is an excellent place to stay if working in Ottawa I have stayed there many times during the pandemic and I have felt safe and comfortable with the measures taken to ensure the well being of guests
Dear L2117RNkathleenk, Thank you for taking the time to post an outstanding 5 star review for your recent stay! I appreciate you sharing comments about your positive experience when staying with us. From the accommodating staff who looked after you, to the convenient location with easy access to all areas of Ottawa. We have implemented enhanced safety and cleaning protocols at the hotel. The safety, cleanliness and comfort of guests is our # 1 priority. I appreciate hearing how these added to your comfort level and made you feel safe while visiting many times during the pandemic. Once again thank you, wishing you all the best in 2021, and we look forward to welcoming you back very soon. Sincerely, Adrienne E
We were delighted to find this gem a couple of years ago, and always make it our home away from home when we are in Ottawa. Every inch of this hotel is spotlessly clean, features spacious rooms, and is located within easy driving distance of everywhere we want to go. The beds and pillows are super comfy! We had a great sleep! They feature every amenity we could want for a short stay. The staff are invariably extremely helpful, courteous and friendly. Free parking is a great perk when staying in Ottawa! The hotel is very convenient to get to and from the 417. During COVID-19 the restaurant was closed, but the reception desk staff ordered breakfast for us from a local restaurant, which was delivered quickly and piping hot. On a previous stay we made use of the in-room fridge and microwave for snacks and quick meals. I would have no hesitation about recommending the Best Western Plus Ottawa City Centre. I've stayed there several times and have always left feeling like I got good value for my money and had a great experience.
Dear SGo_31, Thank you for the phenomenal 5 star review of your recent stay! So appreciative of you taking the time to share your experience and details of your visit. From the "spotlessly clean hotel with super comfy beds and pillows" while conveniently located with easy access to all areas of Ottawa. It's great to hear how the staff contributed to your positive memorable stay, "extremely helpful, courteous and friendly". Most importantly., we appreciate your loyalty and recommending the hotel. Wishing you a happy new year and we look forward to welcoming you back again soon. Cheers, Adrienne E
Very nice hotel. Room was a nice size and modern. Restaurant was good and friendly. All the staff were especially friendly and always smiling.people at front desk were so helpful. Close to everything. COVID has made everything so different but this hotel has adapted well and makes you feel safe and comfortable. Would recommend this hotel and would stay here again. Stayed here 3 nights.
Dear 427suel, Thank you so much for taking the time to leave feedback about your recent stay with us. We really appreciate your lovely comments about the staff and the restaurant. We have been working diligently to provide a safe place for all of our staff and guests during this unprecedented time. We are proud to have your reccomendation and look forward to welcoming you back again soon. Kind Regards, Corrianna R. Front Office Manager
Clean hotel, friendly staff lots of parking for small and large vehicles. The pool area is a very nice spot to relax and swim. The restaraunt onsite is delicious and will deliver to your room. Nice large room with very comfy beds
Dear Roddydobbs, We really appreciate you taking the time to leave such lovely feedback about your stay with us! Your feedback is very important to us as it helps us to improve for future guests. We are so glad you had a chance to experience our seasonal outdoor pool while it was open, as well as enjoy a delicious meal at our on-site restaurant. We look forward to seeing you again soon! Kind Regards, Corrianna R. Front Office Manager
The food was amazing the service had to be the best service I've ever gotten. Tuesday November fourth, I'll remember the day. Owner was a super nice guy, sherry had to be th nicest from desk manager. T
Dear jakemD545DY, Thank you so much for taking the time to leave feedback about your experience with us. We are so pleased to know you found our on-site restaurant exceptional. Your kind comments have been shared with all the staff here. We cannot wait to welcome you back to the Best Western Plus Ottawa City Centre again. Kind Regards. Corrianna R. Front Office Manager
Super clean lobby, and room. The staff are friendly and an asset to this hotel.The room looked fresh and not dated,absolutely loved the wood floor in the bedroom. This hotel will be my only choice in future visits to Ottawa
Dear Milissa2018, Thanks for taking the time to post an outstanding 5 star review! We appreciate all of the lovely comments about the super clean room and lobby, friendly staff and updated décor throughout the hotel. Cleanliness is a 100% priority and we are pleased it made you feel comfortable and safe. Thank you for making us your only choice when visiting Ottawa. We can't wait to welcome you back again soon. Sincerely, Adrienne E
Clean comfortable and overall very pleased with our 2 day stay. We have went to other hotels but this one has staff that makes you feel at home. We felt that this location gave us a bit of everything we could go in all directions and find something to do. We appreciated the warm welcome in our late arrival and we cant wait to go back again!!
Dear Travjbm, Thank you for the awesome 5 star review! We are delighted everything was to your 100% satisfaction. From the clean comfortable room to the convenient location with easy access to all areas of Ottawa. We appreciate your kind comments about the front desk staff who made you feel welcome upon arrival. We look forward to seeing you again on your next visit to Ottawa. Warm regards, Adrienne E
I came to Ottawa for business and needed some accommodations on a budget. The Best Western Plus was one of the best prices in the city that worked for my location. I doesn't have a whole bunch of bells and whistles but it was enough for me to not distract myself with a hot-tub or pool. Granted they do have a pool but it is outdoor. The restaurant wasn't that great with food and the cost is high for the quality of food you get. It is more ideal to spend a few extra bucks and go to some authentic restaurant that knows their ish. Overall it was a good stay and relaxing stay. I stayed two nights. Had a room with two beds. That was ideal because they aren't providing room service to clean the rooms during this time so having the extra bed was ideal since I had a clean bed for each night. They could use some thicker comforters as they have thinner blankets for warmth throughout the sleep so it got a bit chilly, unfortunately. Fortunately i just used both blankets from both beds to keep warm. That ended up being a heavy blanket... Overall 3 stars because I went in with no expectations. I was looking for a 3 and I got it. Great customer service.
Dear Trav R, We really appreciate you taking the time to leave such an amazing review about your recent stay with us! We are so glad that you enjoyed your clean and spacious guest room and were able to have an incredibly relaxing stay. We are also happy to hear that our location just off the 417 was convenient for all of your needs in Ottawa during your visit. We greatly look forward to seeing you again here soon. Kind Regards, Corrianna R. Front Office Manager
I always choose this Hotel to stay at for the past few years. You will only receive a warm welcome, smiles and very pleasant people to speak with..The rooms are emmaculant , clean and very comfortable. Location of this Hotel has everything you would ever need within a few min driving. Restaurant has amazing food with very pleasant staff. Everyone has always been so helpful with any questions you may have....Looking for a Hotel?? Please consdier this one........You wont be disappointed.
Dear MaggieMugguns, Thank you for being our regular guest! We appreciate you sharing your experience on TripAdvisor and are thrilled to have your recommendation. We look forward to your next visit with us! Kind Regards, Corrianna Richardson Front Office Manager
We decided to stay at the Best Western Plus Ottawa because of its proximity to the Civic Hospital. Upon our arrival, the receptionist welcomed us with the possibility of an extended check out. She was most helpful. The room was clean, comfortable and met the guidelines for safety in this pandemic time. Since the restaurant was closed, we ordered room service. Our meal arrived promptly and was delicious. The next day, while I took a taxi to my appointment, my wife stayed in the room. There was a coffee maker so her wait was enjoyable. When we left the hotel, the manager shared the possibility of a package for our next visit. We were relieved and happy with our decision to stay at this hotel.
Dear Myrtle-Lily, Thank you for taking the time to share your experience on TripAdvisor, as we value the feedback of our guests highly. We are very pleased to know that the measures we have taken to protect the safety of staff and guests during the pandemic put you at ease. We are glad you had an excellent experience with us and look forward to welcoming you back once again. Kind Regards, Corrianna R. Front Office Manager
This hotel is a great place to stay in Ottawa. The rooms are clean rooms and modern. The staff are always friendly. The food delivered from room service, is quick, well presented and tastes fantastic. The facility is clean and well looked after. When I am in Ottawa I always stay at the City Centre.
Dear ToddbF699QL, We are pleased to know that you have had such wonderful experiences with us, and that you were able to enjoy a delicious breakfast from our onsite restaurant. Thank you for being our valued guest and sharing your review with us. Regards, Corrianna Richardson Front Office Manager
wonderful stirfry vegetable. chef found goat cheese in the kitchen for me. has almond milk available and gluten free bread as well. very professtional customer service staff. Was able to increase the heat to 23degrees for me. Laundry facilities made it easy for me to attend to my clothes. My home away from home. Highly recommend this hotel.
Dear lifeisveryintere2020, We are so pleased to know that our hotel has become a home away from home for you. It is valued guests such as yourself that make our job so rewarding. Thank you for taking the time to share your thoughts with us, we look forward to seeing you again soon. Kind Regards, Corrianna Richardson Front Office Manager
It's an older building, but still is nice and has all the amenities you need. I was able to easily take the stairs if the elevators were busy, and the free parking is a great convenience. The hotel is right by the highway so I was able to get back on to finish my trip, but far enough away it wasn't noisy all night. I had a great stay.
Dear Chexible, Thank you so much for the lovely review in regards to your recent stay with us. We are glad you found our location just off the 417 convenient for all you traveling needs while in Ottawa. We are so pleased to know you had a wonderful stay with us and look forward to seeing you again. Kind Regards, Corrianna R. Front Office Manager
Nice hotel and modern places to stay. Was on the lower ground quiet room but if your looking for a view of the city, you should request for a higher floor. Everything was excellent and close to everything in the city. Comfortable mattress and nice modern bathroom.
Dear Jins1983, Thanks for the awesome review for your recent weekend getaway! We are delighted everything was to your 100% satisfaction and more. We are pleased you had a comfortable stay in our spacious rooms. Hope you had an opportunity to take a drive and enjoy the gorgeous fall colours in Ottawa and the surrounding area. Happy Thanksgiving and we look forward to welcoming you back again soon. Sincerely, Adrienne E
From the reservation to the front desk and into our room; FANTASTIC! The front check in was easy and friendly. The rooms are extremely clean! It was very quiet and the beds are super comfortable. We will be staying there again for sure!
Dear Diane, Thank you for the lovely review regarding your stay with us. We are so glad you enjoyed the service and that our team was able to offer you such an exceptional guest experience. We have enhanced our cleaning protocols at every level of the hotel to ensure our staff and guests remain safe during this time. We thank you again for your feedback and look forward to your return visit. Kind Regards, Corrianna R. Front Office Manager
We stayed here for 2 nights and the room was clean. We arrived back at the hotel and realized that we did not have water bottles. So we called the front desk to ask if we could get one from them. They sent us to the vending machine with our credit card. I've never been to a hotel where they don't just offer a free water bottle especially after paying over 250$ for our 2 night stay.!
Dear Rileyd16285, Thank you for taking the time to leave feedback about your recent stay with us. Due to these trying times with COVID-19 we have decided to temporarily stop the distribution of snacks and drinks at the front desk. This is to ensure we are able to maintain minimal contact and help keep all of our guests and staff safe from the virus. We thank you for your patience and understanding in this matter. We hope you enjoy the rest of your summer. Stay Safe, Corrianna R. Front Office Manager
I stayed here for almost a week. I'd see spiders and beetle crawling in between places. The front desk worker and manager are so rude. Also it reeks of weed in the hallways. I don't recommend this place.
Dear Cheetos, Thank you for taking the time to write a review about your recent stay. I am sorry you did not enjoy your stay and it did not meet your expectations. I regret we did not have the opportunity to correct the situation while you were at the hotel. We hope you enjoyed the rest of your visit to Ottawa. Thank you,
We stayed at the hotel for one night while we helped our granddaughter who attends U Ottawa. Very pleasant stay and in a great location. Lovely outdoor pool. Bed very comfortable and everything was very clean.
Dear Susan, Thanks for the outstanding review for your recent stay.! We appreciate you taking the time to share your experience at the Best Western Plus Ottawa City Centre. What a great opportunity to spend quality time with your granddaughter. Best Western have implemented enhanced We Care Clean protocols to ensure the health and safety of guests and staff and appreciate hearing how comfortable you felt because of it. Glad you had an opportunity to enjoy some relaxation by the heated outdoor pool. Ottawa has been experiencing some great weather this summer. Wishing you all the best and we hope to welcome you back again soon. Sincerely, Adrienne E
The rooms we're very good. The front desk was really friendly. The rooms where clean. had dinner in the restaurant that was attached the chicken fingers were amazing. I really enjoyed the pool everything was very clean pool the furniture they will maintain nice gardens and landscaping around it.
Dear Roddydobbs, Thank for taking the time to post a review of your recent stay. We really appreciate all of the great comments.... from the really friendly front desk staff to the clean guest rooms and the tasty bites you enjoyed in Cafe 1274! Glad you had an opportunity to enjoy some fun in the sun by the heated outdoor pool. We have been experiencing amazing weather in Ottawa this summer. We hope you have another opportunity to visit us again soon. Wishing you all the best this summer 2020. Cheers, Adrienne E
With Covid-19 protocols in place, the hotel does it best to have all staff and guests practice social distancing. The hotel is located just off the highway and provides quick access to downtown. The pool was clean and chairs were placed accordingly. There is a microwave and a fridge in the room and all lights and TV controls worked perfectly.
Dear 77billyg, Thank you for taking time to leave feedback about your recent stay with us. We really appreciate all the wonderful comments and are so glad you were able to take advantage of our seasonal outdoor pool. We hope to welcome you back again for a future visit. Kind Regards, Corrianna R. Front Office Manager
I just want to say and praise the team and general manager of this Best Western Plus. I was thrilled to see that lots of renovations have taken place here all the rooms are modern and have new furniture and new TVs. It looks like it was freshly painted! The check-in staff were really nice though they didn't recognize me for being a Diamond Elite Member which is the highest tier. I was not given extra points or any bottle waters or snacks at check-in. I asked if my family can be upgraded to the 2 Queen Suite with a kitchen and the guy said no. Even though it was available. That was unfortunate. Breakfast: There was none which Best Western Plus usually haves it really was a shame. Room: I did not like how the bath amenities are the public washroom style ones they got rid of the tiny bottles. I know they are trying to save money and the environment but these aren't really high quality and they look like someone tampered with them. I wish they can change back to the tiny bottles. Overall I was upset I was not recognize for having status and not upgraded to the suite. But the room was comfortable and I wish to stay here again when these changes are made!
Dear Coqerssuisjy, Thank you for taking the time to complete a review for your recent stay. We appreciate all the wonderful comments about the renovations and updates throughout the hotel as well as the friendly front desk staff you met during your stay! As a are valued Best Western Rewards member you are automatically given points for your stay. Since March 2020 due to Covid, beverages and snacks are no longer being offered as an option instead of points. Cafe 1274 is available for room service, takeout including offering a grab and go breakfast option for those with limited time. The dining room was closed during your stay due to provincial regulations but will be reopening this Friday July 17, 2020. We hope you enjoyed your visit to Ottawa and we look forward to welcoming you back again soon. Sincerely, Adrienne E
I stayed at this hotel to visit nearby family. The hotel has very friendly and helpful staff who made me feel at home. The room was clean and comfortable. Slightly noisy air conditioner, possibly to block noise of traffic outside - there are some major roadways nearby. I'd recommend this place.
Dear Lorraine, Thank you for the outstanding review of your recent stay. We are delighted the staff were friendly, helpful and attentive to all your needs. So pleased you enjoyed the clean and comfortable accommodations. Best Western have implemented enhanced cleaning protocols to ensure the health and safety of our guests and staff. We hope you had an opportunity to enjoy some fun in the sun by the heated outdoor pool. Wishing you an enjoyable summer 2020 and we look forward to seeing you again soon. Cheers, Adrienne E
Sherry at front desk was very accommodating & made us feel very welcome. After we were in our room for a while, she called up & asked how things were going. We had a small issue with the air-conditioning not working properly. The gentleman that came to look at it could not make it work properly & called Sherry who came up to the room herself & was able to reset it for us. She's a keeper!
Dear Dan W, Thank you for taking the time write an outstanding review for your recent stay! We are delighted by your wonderful comments about Sherry. We couldn't agree with you more, she is a gem! Sherry consistently goes above and beyond to ensure every guest has a memorable stay every time they visit. We hope you enjoyed your trip to Ottawa and we look forward to welcoming you back again soon. Wishing you an enjoyable summer 2020. Sincerely, Adrienne E
The hotel staff are always very friendly and helpful at this hotel. Although COVID made some amenities less available that was not a fault of the hotel. The food at the restaurant was disappointing. Other than that it was an enjoyable stay.
Dear twinmamabear2020, We really appreciate the time you took to leave us a review about your recent stay with us. We are so pleased that you had an overall enjoyable stay.We hope to see you again in the future. Kind Regards, Corrianna R.
The hotel was average, if you stay with the Best Western chain then you know what to expect. They have a outdoor pool but as of May 2020 it is closed and probably will not open for the 2020 season, that also goes for the health center. There is a restaurant on-site, but some of the front desk staff aren't making people aware of this. looking around, if i was not previously aware there was a bar/restaurant onsite I would of gone somewhere else, not much in the way signage or advertising. Rooms are comfortable and decor is pretty up to date. but the shower/tub are a touch outdated and could stand to be remodeled.
Dear Mike_Woodward1980, Thank you for taking the time to leave feedback about your recent stay with us. It is through comments such as yours that we are able to improve for all future guests and offer them the best experience possible. We hope to be able to welcome you back again in the future. Kind Regards, Corrianna R.
This best western was convenient in terms of location, had lots of parking, and was very clean and modern looking. Staff were great and accommodating. Mobile pre-check in was also convenient. I would definitely stay here again!
Dear Lian3333, Thank you so much for taking the time to leave a review! We are so glad you had a comfortable stay with us. Our mobile pre-check in in is a very popular feature,especially now! We really look forward to welcoming you back again in the future. Kind Regards, Corrianna R.
Was here for a Hospital appointment & can't say enough good things about this staff - from email correspondence, check-in, early check-out, special requests & overall friendliness. Proximity to the hospital was why we booked with them initially but their customer service is why we'll return for our next appointment. Room was clean, comfy and quiet. Close to numerous amenities & of course the hospital itself.
Dear Kerrkat, Thanks for the outstanding review on your recent stay! We appreciate all the great comments about the staff and how well they looked after you during your visit to Ottawa. Glad you enjoyed the location, amenities and close proximity to the hospital. We look forward to your next visit. Sincerely, Adrienne E
My Family and I stayed at the Best Western Ottawa City Centre under unfortunate circumstances and all staff was extremely understanding, accommodating and helpful during our stay. Everyone went above and beyond!
Dear chelseanash7, It was lovely having you and your family stay with us. We are so glad that we were able to make things easier for you and your family during these circumstances. We hope that next time you are in Ottawa you will visit us here again. Kind Regards, Corrianna R.
First time staying at this Best Western, and was so impressed over the excellent, friendly staff and the cleanliness of the Best Western. We ate at their restaurant and the food and service were awesome. Hats off to this business. When we are in Ottawa it will be where we stay.
Dear 389arlene, We really appreciate the time you took to leave such a lovely review about your recent stay with us. We are glad that we were able to make such a wonderful impression on you and we look forward to welcoming you back next time you are in Ottawa. Kind Regards, Corrianna R.
always a pleasure to stay at a Best Western, great value for the money. friendly staff / clean rooms/ great food at the resteraunts/ bar. generally located close to my clients making my trip to sites and meetings that much easier. would certainly recommend this to friends and co workers .
Dear lfranks2020, Thank you for the amazing review. We are so glad you had an enjoyable stay with us and found our team friendly and our location convenient for all your needs in Ottawa. We greatly appreciate the wonderful recommendation and look forward to welcoming you back again in the future. Kind Regards, Corrianna R.
Very comfortable king size bed, fell asleep right away. Didn't hear neighbors, internet was fast and tv was big. The coffee was good and the bathroom was large. The shower head was a very nice massaging one with high pressure.
Dear Bmaundrell, Thank you for the wonderful 5/5 rating! We really appreciate you leaving feedback about your recent stay here with us. We are pleased to know you were able to enjoy many aspects of our hotel and hope we can welcome you back again in the future so you may enjoy many more. Kind Regards, Corrianna R.
Great hotel to stay in. Check-in was fast and I was in my room very quickly. As expected, the room was very clean and ready for me. The restaurant was quiet, the service was great, and the food was wonderful. I would highly recommend this hotel.
Dear wilkiel2018, We greatly appreciate the feedback you've left about your recent stay with us! We're so pleased to know that we were able to make you feel right at home with our comfortable guest suites and that you were able to enjoy a delicious meal in our Cafe 1274. We hope to welcome you back again in the near future! Kind Regards, Corrianna R.
Our family of 4 came to Ottawa for the family day weekend and we could not have been happier with our choice.We booked our room with Corrianna and she took care of all the details and our room was perfect. We also had questions about how to navigate the train and buses and Crystal wrote it all down for us. It was a fantastic trip with a great room and friendly staff at the hotel.We look forward to going again in the summer and we will definitely stay at this hotel again.
Dear Travjbm, Thank you for taking the time to leave such a lovely review about your recent stay with us. We are glad you found our guest rooms comfortable and our team knowledgeable and kind. We are happy to know you had such a fantastic time here in Ottawa and we look forward to welcoming you back again this summer. Kind Regards, Corrianna R.
good location, right off the 417, mall next door has a shoppers open 24 hours. friendly staff and and a good restaurant onsite. 200 character minimum here so im doing my best to fill it. nothing bad to say about the hotel
Dear glazierguySSM, We are so glad to know you had such an enjoyable stay with us! Our convenient location right off the 417 makes it easy to get anywhere in Ottawa and is a big hit with our guests. We will be sure to pass along your comments to our excellent team. Thank you for taking the time to leave a review and give feedback about your stay. We hope to welcome you back again soon! Kind Regards, Corrianna R.
Needs better management. I had the cops called on me over an 89 dollar charge that I was about to settle on checkout. Wasted 4/5 hours of my day. Missed some items when ordering room service, namely, water.
Room was spacious ( 2 adults and a toddler) and clean (facing the front parking lot), very convenient to restaurants and nearby sights We had breakfast included which was great and filling, overall this was a great stay and we stay here again on our next trip
Dear vishaalekbote, Thank you for leaving such a great review! We are happy you were able to take advantage of our breakfast package option and enjoy a convenient meal in our restaurant. We are also glad to know that you found our guest suites large and comfortable during your stay. We look forward to welcoming you back again in the future! Kind Regards, Corrianna R.
I really enjoyed my stay at the hotel. The one thing that annoyed me at night was the A/C. It kept making a strange sound every hour for a few seconds and since I am a shallow sleeper, I woke up many times.
Dear Manaraljahmi, Thank you so much for the wonderful 4/5 review. We really appreciate the feedback and have passed on your comments about the HVAC unit to the appropriate department. We are glad you otherwise enjoyed your stay with us! We hope to welcome you back again in the future so that we may offer you an exceptional experience. Kind Regards, Corrianna R.
My neice is attending university in Ottawa, so we're always looking for a great hotel for when we pick her up and drop her off at school. This hotel is easy to get to, spotlessly clean, and the staff are very friendly and helpful. We will definitely stay there again.
Dear 01047MMmariong, Thank you for the awesome review of your recent stay at the Best Western Plus Ottawa City Centre! We are delighted you had such an enjoyable stay. We really appreciate your comments about the "spotlessly clean" hotel and and the "very friendly and helpful staff". Best of all that you will definitely be returning again soon. Wishing you all the best for 2020. Sincerely, Adrienne E
Ideally located, comfortable & clean rooms. Couple of things the hotel should improve: 1) add complementary 2 water bottles per day. 2) switch the towel brand to softer variety - check the hotel series towels at Sams Club , why can't you use those and buy in bulk.
Dear BKofPA74 Thank you for taking the time to leave a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards, Corrianna R.
Well located and good services makes this my preferred hotel in the Ottawa area. Friendly and helpful staff. Clean hotel,good parking,nice restaurant with good breakfast service. Speedy check-in and check out.
Dear JimMcC1944, Thank you so much for the great review! We are pleased to know you found our location convenient for all your needs here in Ottawa and that our excellent team was able to make you feel welcome. We hope to see you back here again! Kind Regards, Corrianna R. Front Office Manager
Very clean and comfortable room. Cheerful and helpful staff. A good value for the money. My husband and I travel a few times a year to visit our grandchildren. The facility is close to where they live, they offer many amenities on site and are close to a small mall, grocery stores and restaurants. Everything you need is close by, close to the highway. We look forward to returning to this facility soon.
Thank you for taking the time to leave such wonderful review about your recent stay with us, Your feedback is greatly appreciated as it helps us to know what we are doing well for our valued guests. We look forward to welcoming you back in the near future. Kind Regards, Corrianna R. Front Office Manager
Nicer than expected. Clean, fabulous shower and cheerful staff. They offer room service and it was pretty good. Across the street from a small mall and close access to the highway so very convenient for getting around if you have a vehicle. It is exactly what it says it is, a clean well-run Best Western.
Dear Christy B. Thank you for taking the time to leave a review about your recent stay with us. We are pleased to know you found our rooms comfortable and our location convenient. We will be sure to share your lovely comments with our excellent team. Thank you again and we hope to see you soon. Kind Regards, Corrianna R. Front Office Manager
After a tiring long winter's drive I was greeted very warmly by the front desk staff. The room was very clean, comfortable, and with very good amenities. The staff in the restaurant was also excellent. This is the second Best Western Hotel I have stayed at in the past two months and both surprised me with their very good quality. I have already booked another stay at this hotel.
Dear John S, Thank you for taking the time to leave us a review about your recent stay here. We are so pleased to know that you had a pleasant stay with us and that you are looking to come back. We value loyal guests such as yourself and highly look forward to your return. Kind Regards, Corrianna R. Front Office Manager
for business I usually stay at other chain hotel, out family had booked a function and so many stayed overnight. I booked early after signing up for BW rewards, a family member booked 2 days before and got a much better rate. I mentioned this at check in and Pierre the manager was able to offer us a better rate , similar to the "flash sale" rate offered days before
Dear shahnwilkinson, Thank you for taking the time to leave feedback about your recent stay with us. We are pleased that you took a chance with Best Western and that we were able to offer you an excellent experience with us. We hope to see you and your family again on future trips to Ottawa. Kind Regards, Corrianna R. Front Office Manager
I was visiting relatives in Westboro and the Best Western Plus City Centre is extremely convenient to that area. Unfortunately, despite the whole hotel being non-smoking, my room smelled of cigarette smoke. I called reception to complain, and was given a new room without any trouble, and after only a short wait. My new room was clean, large and (thankfully) smoke-free. The bed was extremely comfortable, the bathroom was very clean, and everything in the room was well maintained and as it should be. The Best Western Plus City Centre has plenty of free parking, free wifi throughout, and the restaurant downstairs off of the main lobby provides breakfast, lunch and dinner, with standard menu items at affordable prices. I was happy that the smoky room issue was handled so efficiently, and would be happy to stay at the Best Western Plus City Centre again.
Dear Summ3r, On behalf of our whole team I would like to thank you for leaving such a lovely review about your recent stay with us. We are incredibly sorry that there was an issue with your room, please know that we do not encounter this issue often. We are very grateful that this incident was resolved to your satisfaction and that it will not deter you from staying with us again in the future. We are pleased that you found our newly updated guest rooms large and comfortable and that you were able to take advantage of our ample guest parking and free high speed WiFi. We greatly look forward to welcoming you back and offering you another exceptional experience. Hope to see you soon! Kind Regards, Corrianna R.
We were staying at a different hotel and were treated horribly - we booked here last minute and arrived within 15 minutes of booking. Very grateful to the wonderful staff for making us feel so welcome! The property was in a very convenient location, was very clean, and the staff was warm, friendly, and kind!
Dear Staceyria, Thank you very much for the amazing review. We are incredibly pleased to know you had a great stay with us and that our team made you feel comfortable and welcomed. We strive every day to provide each guest with an exceptional experience. We hope to see you again in the future. Kind Regards, Corrianna R. Front Office Manager
It was incredibly clean. Staff were very friendly and helpful. The rooms didn't have carpeting, which is great for people with mold, asthma, allergy issues. The rooms were big. The floors were spotless in the entrance, even though it was miserable outside.
Dear sblack104, We really appreciate the time you took to leave a review about your recent stay, it means a lot to us! We work hard to maintain a clean and beautiful property, even in these dreary months. Hopefully next time you are in Ottawa you will stay with us once again. Kind Regards, Corrianna R.
Clean, large, updated and comfortable rooms. Nice toiletries. Lots of free parking, Pleasant staff. This is a no frills hotel, but for its type, it is very satisfactory. We just needed to be in Ottawa for 1 night and it suited the purpose. Basic shopping mall across the street.
Dear Isobel, We'd like to thank you for taking the time to leave a review about your recent stay with us. We are so glad to know you enjoyed our recently updated guest suites. Hopefully next time you are in Ottawa we will see you again. Kind Regards, Corrianna R.
Quick check in. Free room upgrade. Friendly staff. Room is big and clean. King size bed and 50" tv. Comfy bed and pillows. This is my 2nd time here and will stay here again. Heater and fridge very quiet when running.
Dear Dafs34, Thank you very much for the lovely review. We are so pleased you enjoyed your stay with us. We are very glad you enjoyed the amenities we offer as well as our recently updated guest suites. We very much look forward to having you stay with us again. Kind Regards, Corrianna R. Front Office Manager.
It was easy to reserve a room. I appreciate that Long lineup at check in. I was surprised they didn't mention a credit card security deposit would be required at check in. Another surprise was that guests must have a credit card to be allowed to use a room. My room is very clean. It will serve well for two nights.
Dear 2mnycars, Thank you for taking time to leave us a review about your recent stay. It is standard hotel policy to require a card at check-in, however I do apologize for the miscommunication prior to your arrival. We are pleased to know that you otherwise enjoyed your stay with us and found our updated guest rooms to your liking, We hope to have you stay with us again in the future. Kind Regards, Corrianna R.
Could have been nicer at check in. Did not allow me a copy of my own signature without manager's approval. Told me that the requests I made online (rollaway cot) were never made. When we requested aid to open the sofa bed because it was put away incorrectly, the gentleman sent was prompt, helpful, and apologetic for the condition of the cot.
Dear Chantelle Tamblyn, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I have shared your comments with our entire team to ensure that these miscommunications do not happen again in the future. We hope to welcome you back to our property so that we may offer you the exceptional guest experience you deserve. Sincerely, Corrianna R. Front Office Manager
I stayed for three weeks while my husband was in the hospital Everyone was very understanding and went out of there way to help. Shelley, Pierre and Jory were super. The meals I had in the restaurant were all very good especially the Baked Penne
Dear John D, Thank you for taking the time to leave such a wonderful review. Your lovely comments about our incredible team here are much appreciated and do not go unnoticed. We hope that your husband is doing better, and that should you come to Ottawa again we will see you both here at Best Western Plus Ottawa City Centre. Sincerely, Corrianna R.
I stay at this location a lot - the quality of service is always high, the rooms are clean, and the price is very reasonable. The internet speed is also usually very good, and there are nice tvs in each room.
Dear Mr. Kew, Thank you for taking the time to leave a lovely review. We truly value loyal Best Western Members such as yourself, and it is always a pleasure having you stay with us. We are pleased to know you enjoy our high speed WiFi and our spacious guest suites. We look forward to your next stay with us. Kind Regards, Corrianna R. Front Office Manager
They refused to reverse the $200 hold on my credit card and after 4 days it was still not removed.Hotel Manager was rude and insolent and refused to consider my request to remove the credit card hold even though there were no charges against it. Hotel was clean and rooms were comfortable
Dear Golfing Barbers, Thank you for your review. The hotel takes a $200.00 preauthorization for incidentals at checkin. At checkout the preauthorization is released. We are sorry if this caused you any inconvenience. Thank you,
Even after multiple calls on multiple days prior i was still given incorrect information and then made to feel responsible for their mistake. After driving for 5 hours i had to spend a full 2 hours at the desk trying to figure out what to do and what they were allowed to do. Im in a wheelchair and the desk was so high i couldnt see people at all unless i backed away a bit. The doorways were too narrow for wheelchairs to maneuver easily. Our room was at the end of the hallway. When we entered the AC was on full and it was freezing. We turned it off. A few minutes later we realized why it had been on. They were wallpapering or something and the fumes were so bad and made us feel awful. We did ask the workers to stop. I was out for a few hours at night and came back to sleep. I brought my sister to the airport very early. Had breakfast. We were given 2 vouchers but i also ended up paying $30+ on top of that and i didnt know why but the waitress was alone and the restaurant full so i couldnt ask. We went to check out and i ended up spending over an hour at the desk again. They told me i had a room charge for breakfast and tried to make me pay for a third time. Once that was resolved i was told that l had to have my sister's credit card to refund the deposit money. I said that i thought they were only supposed to place a hold but they said they charged it so they had to refund instead of release. With my sister already on her flight to Halifax i said that wasnt possible. Finally i convinced them to refund on my debit and then i would etransfer to my sister. After all of that i drove another 5 hours home. Time driving: 10 hours Time driving in Ottawa: 2 hours Time at concert: 3.5hours Time at front desk: 3.5-4 hrs Time in room: 5 hours I was and am so unhappy. I certainly will not stay in that hotel again.
Dear Grand Tour, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive to ensure every guest has a positive and memorable stay every visit. Unfortunately this wasn't the case on this occasion. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements and ensure we offer a better experience for guests in the future.
We were pleasantly surprised that the room had been updated. No carpeting (yeah!) beautiful bathroom counters and furniture. The bed and pillows were so comfy. A relaxing way to end each day. All of the staff were helpful and very friendly. The dining room was lovely. We enjoyed our breakfast there. We have family in the area and are delighted that we have found this great place to stay. We will be back!
Dear Randy2401, Thank you so much for taking the time to leave such a wonderful review! We are incredibly pleased that you had an enjoyable stay with us. We're glad that you enjoyed the changes we have been making, we have recently updated our guest suites and installed brand new beds into all the rooms. Thank you for your lovely comments about our incredible team here, we really appreciate them. We can't wait to have you stay with us again! Kind Regards, Corrianna Richardson Front Office Manager
Best ever...Sheri at the front desk: super friendly, helpful and always a smile. Very clean rooms, comfortable bed and pillows. Location is central and ideal for our business. I have no negative comments.
Dear gt980, Thank you so much for taking the time to leave such a kind review. We greatly appreciate your wonderful comments about our incredible team. Sherry is a true asset to our front desk and is always going above and beyond for guests. We are also glad to know that you enjoyed our new beds! We hope next time you are in town you will stay with us once again. Thank You, Corrianna R.
I made the reservation on your website and it wasn't mentioned that visa debit card was not accepted for the security deposit. In 2019 it's not acceptable. People need to have the choice and more and more people do not use credit cards anymore. I was able to do the deposit with other hotel brand with my visa debit. When I got to the hotel, even an exception couldn't be made. Then it should have been clear on website when we made the reservation. We had to call someone else that we know to come to the hotel and make the credit card deposit for us. This was the first and last time in this hotel. People need OPTIONS!!!!!!!!!!!!!!!
Dear Junior, Thank you for taking the time to post a review. We regret the inconvenience you experienced due to not having a credit card at check in. We hope you enjoyed your stay in the Ottawa area. Thank you
Stayed at this hotel for the first time recently and found the front desk staff to be extremely friendly and helpful. They volunteered to help with restaurant recommendations at a local restaurant and made the reservations at a very nice restaurant. The hotel is conveniently located just off the main highway in a good part of the city. The room was very modern and clean with all needed amenities. Will definitely stay at the Best Western Plus, Ottawa City Centre again!
Dear mme1, Thank you so much for taking the time to leave such a fabulous review! We have an amazing team here at the Best Western Plus Ottawa City Centre and are happy to have been able to make your experience with us an exceptional one. Our convenient location to the 417 makes it super easy for guests to get absolutely anywhere in Ottawa in no time at all. We cant wait to have you back with us again! Kind Regards, Corrianna R.
Only one night stay. Staff is helpful, the property is clean and provided complimentary parking. This allows us to get to most district of Ottawa within short period of time. We loved the location and appreciate the West Gate mall within walking distance to the accommodation.
Dear MaeMay2014 Thank you so much for the lovely review! We are exceptionally pleased that you enjoyed your stay with us here at the Best Western Plus Ottawa City Centre. We greatly appreciate your lovely comments about our wonderful team and are glad you were able to enjoy our complimentary parking. We hope to see you here again! Kind Regards, Corrianna R, Front Office Manager
This was perfectly located for what we were in the Ottawa area for which was the Outlet Mall and Ikea. We only live about 2 hours from Ottawa so the only reason we were staying the night was for our daughter as she loves to stay in hotels and swim. Apparently I didn't do my research as it turned out the hotel only had a seasonal outdoor pool which was closed. The staff at the front desk were very helpful and we were able to locate a public pool which was only 3km away and cost us $7.50 for the 3 of us so it all worked out. Prior to all of this we were upgraded to a suite upon check in at no additional cost. This worked out great for us as we were able to get our daughter in bed and still be able to sit in the living room area and watch TV for a bit. Overall it was a nice hotel room and location for what we needed.
Dear Nobez33 Thank you for taking the time to leave such a lovely review about your recent stay with us! We are very pleased to know that our wonderful team was able to assist you and that you enjoyed your complimentary upgrade to our Suite room. We are very conveniently located to the 417, making it a very short trip west to Ikea or East to Parliment. We hope to have you here again! Kind Regards, Corrianna R, Front Office Manager
We stayed here because we were in a pinch – our Airbnb had fallen through at the last minute, and we didn't want to stay downtown, so the Best Western was our only reasonably-priced option. While our rooms were clean and comfortable, I have to say the neighbourhood is a little rundown, and there were some dodgy-looking characters lingering in the lobby. Despite having had great sleep, I probably won't stay there again.
Dear Crazeefrog, Thank you for taking the time to leave a review. We are pleased to know that you found our guest rooms clean and comfortable. We take our guests safety and security very seriously and do not allow non-guests on the premises after hours. We are also staffed 24 hours, ensuring there is always someone at the desk should a guest ever need anything or have any concerns. We hope that you found your time in Ottawa enjoyable and were able to take in the beautiful fall colours that have begun. Kind Regards, Corrianna R
This Best Western Hotel was totally decent accommodation however the price I paid was absolutely absurd for what it was. I spend more than 16 nights per year in hotel accommodation and this probably rates as the absolute poorest value place that I have ever stayed based on the cost. Yes our capital city however I paid a lot more for this than the Royal York Hotel in downtown Toronto just the week before.
Dear William, We greatly appreciate your feedback. It is through comments such as yours that we can continue to improve ourselves and provide guests with an exceptional experience. Thank You, Corrianna R
I was very irritated to discover that “City Centre” meant out in the suburbs on a major highway. Also, in all the times I have stayed at a Best Western Plus in a variety of locations this is the first time a free continental breakfast was not included.
Dear Roma, Thank you for taking the time to post a review for your recent stay. We are sorry you did not find location convenient for your plans while visiting Ottawa. Sincerely, Adrienne E
Quiet hotel, very well located for the motorway. We caught a bus (just outside the hotel) into town and it took half an hour to travel in. Friendly and helpful staff - I did have to sign my life away to get a kettle, but I did get a kettle, so all good. Breakfast was really good but, as you quite often get these days, the restaurant was not run by the hotel.
Dear Abicam, Thanks for taking the time to post a review for your stay. We really appreciate your lovely comments about the friendly and helpful staff who looked after you during your stay. We are glad you found the the hotel quiet, comfortable and conveniently located to the 417. Thank you for choosing the Best Western Plus Ottawa City Centre and we hope to welcome you back again soon. Sincerely, Adrienne E
I have stayed at the Best Western on Carling in Ottawa 3 or 4 times now. I feel very comfortable there because they have a nice fitness center and a nice restaurant that serves a fine breakfast and also a nice beer at the end of the day. It is easy to hop on the 417 to get where I need to be during the work day and I can also quickly access any part of Ottawa or Hull for after work events.
Dear sutari2019, Thank you so much for taking the time to leave such a lovely review about your recent stay with us. It means a lot to us to have returning guests such as yourself, we really value your loyalty. We are pleased to know that you enjoy our excellent fitness center and our convenient location to the 417. We hope to see you once again! Kind Regards, Corrianna R.
I've always stayed at this hotel whenever I'm in Ottawa. The conveniently located hotel makes attending doctors appointments timely and less expensive in taxi fares to and from the hospital. The staff have always treated me with professionalism and kindness. My only concern is the price. I'm on a fixed income and the rooms are quite costly
Dear Mobile, Thank you for taking the time to post a review of your recent stay. We appreciate your loyalty to the Best Western Plus Ottawa City Centre, staying with us each time you visit Ottawa. We are conveniently located a short 5 minute drive to the Civic Hospital and Heart Institute. We appreciate all of your comments about the staff and their kindness and professionalism when looking after you. Thank you, Sincerely, Adrienne E
I stayed here while my husband was in the Civic Hospital for an operation. It was such a relief to go to my room, close the door and hear nothing. Silence! No beeping machines, no one talking, not even any sounds of people walking by. And a warm comfortable bed, a wonderfully clean bathroom and excellent Wi-Fi service so I could update all my family and friends on the success of the operation. I would have happily stayed a few more days but I had to take my husband home!
Dear Katherine, Thank you for the wonderful review about your recent stay! We appreciate all of your comments about the hotel. From the comfy warm bed, to the spotlessly clean bathroom and excellent WIFI service. We hope you had a chance to stream some of your favorite programs on Chrome-cast. We enjoy hearing how we met all of your needs to the point where you don't want to leave! We hope to welcome you back again soon and that you have an opportunity to take in some of the attractions Ottawa has to offer. Sincerely, Adrienne E
Staff was great and rooms were clean and spacious and looks to have been recently renovated. There was no problems with the internet connection. The restaurant in the building was good with reasonable prices
Dear HFXDON, Thanks for the awesome 5 star review of your stay. We are glad you found us a "Great Spot". From the staff who looked after you to the clean and spacious rooms. The internet connection truly is great and works well for streaming your favorite programs on the recently installed Chrome-cast in all of the guest rooms. Hope you had a chance to enjoy the heated outdoor pool, with all of the wonderful weather we have been experiencing in Ottawa. We look forward to your next visit. Best, Adrienne E
1 night stay between visits. Check in was excellent . We arrived early and our room was not yet ready. The staff suggested a time for entry and suggested we call . Location was good for short term shopping and the room was more than adequate.
Dear Alex, Thanks for the great review! We are glad to hear check in was excellent and the staff were helpful and attentive and informative. The hotel location has easy access to all of the shopping, restaurants and all of the attractions Ottawa has to offer along with complimentary parking. WE hope to see you again soon. Sincerely, Adrienne E
Clean property with good parking and services. Overall,it is a good choice if you want to be in the Ottawa area with good access to highways and it has reasonable prices and is near many restaurants, So quite convenient
Dear Jim, Thanks for taking the time to post a review. We are pleased you found the hotel convenient, with easy access to all areas of the city, and close to many good restaurants in the area. Glad you found the the prices reasonable with complimentary parking included. Cheers, Adrienne E
This hotel is called Best for a reason. Best rates, service and staff...period! AND even though there was a minor set back on my fridge inside the room, it was still worth the stay as always! Would recommend this BW in the Ottawa area!
Dear BbqN2, Thanks for the awesome review! We love that you found everything BEST.... service, staff and rates! Best of all your personal recommendation. Wishing you all the best and we hope to welcome you back again soon! Sincerely, Adrienne E
Location of hotel is very accessible, especially if one wants to visit more than the downtown core/parliament hill. Rooms are large, clean, comfortable and quiet. Amenities are above average with onsite restaurant/pub and other requirements within walking distance.
Dear Averageman, We appreciate you taking the time to share your comments on your recent stay. We are glad you found the rooms clean, spacious, comfortable, quiet and a good value. Hope you had an opportunity to enjoy the heated outdoor pool and enjoy some of the attractions around the city on your visit. We hope to welcome you back again soon. Sincerely, Adrienne E
Really enjoyed staying at this hotel. Rooms are clean and newly renovated, with wood vinyl flooring (no carpet), which I liked much better. I did hear some slight noise from above, but it really was minimal and nothing to be concerned about (and I have very sensitive hearing).. And while the restaurant is downstairs in the lower level, its worth a visit as the food and service are excellent.
Dear Compass, Thank you for the wonderful review, and taking the time to share your experience! Pleased you enjoyed the recent updates to the rooms including hardwood flooring, new mattresses and Google Chromecast. Cafe 1274 have many tasty options available. WE will be sure to pass on all of your comments to the team. Thanks and we hope to see you again soon. Sincerely, Adrienne E
My husband and I stayed for a night as we just got married.Very clean, very friendly hotel.Did not have any complaints. Thanks for the great experience and we definitely will come back in the future, and recommend!
Dear Laro0413, Congratulations to you and your husband on your marriage! We are delighted you enjoyed your visit to Ottawa and stay at the hotel! We appreciate all of your wonderful comments about the very clean and very friendly staff you met. We look forward to your next visit and appreciate your personal recommendation of the hotel. Wishing you all the best for 2019. Sincerely, Adrienne E
We stayed for two nights, August 9 - Aug 11. There is really nothing to complain about this best western. very clean, quiet and all check-in and check out fast and efficient. Only thing I would suggest, include breakfast in the price, because it is a little pricy. Rooms clean beds are big and firm. Bathroom nice and clean Tv selection is amazing. A lot of parking.
Dear Sonja, We are very pleased to see that you had a very efficient check-in experience, and that you noticed our every day focus and care to cleanliness. We encourage our front desk staff to always make sure to use their time efficiently at the desk when dealing with our guests, so we are delighted to see they made an impact. We hope to see you again, and look forward to you enjoying our new chrome-cast and movies on demand feature.
I had a very lovely time. The staff were over the top with their friendliness and attitude, very accommodating and welcoming; really seemed to enjoy their job. The room itself was very clean and spacious, coffee is available, as well as a decent view. Only disappointment was the lack of continental breakfast. Very easy to maneuver through the hotel, felt very clean. Would also have liked recommendations for the area to eat, other than the hotel. Would definitely recommend
Dear Mosie, Thank you so much for taking the time out of your day to give us a five-star rating. We are very lucky to have amazing staff who continuously strive for excellence, and push for the I Care Best Western standards. We are thrilled that you enjoyed our spacious rooms, and hoped that you slept well in our new upgraded mattresses. We look forward to having you back, and hope that you can visit one last time this summer to enjoy the delightful outdoor pool oasis.
Visiting friends in Ottawa. Not right in down toen but convient to mosy attractions. Food was good and there are several local resturants close by. Rooom was clean and reception staff friendly and helpful.
Dear Richard, Thanks for taking the time to post a wonderful 5 star review/recommendation of your stay! Appreciate the great comments about the friendly front desk staff you met, and the clean comfortable rooms. Hope you had an opportunity to enjoy the heated outdoor pool as well as stream your favorite entertainment on chrome-cast recently installed in all of the guest rooms. It's true the location has easy access to all of the attractions Ottawa has to offer in just a short drive from the hotel. We look forward to welcoming you back again soon. Cheers, Adrienne E
We just got home from a 1 night stay in this hotel. We were in town for a concert and just needed a basic hotel without too many frills. This hotel seems to have been recently renovated and it looks great. My favourite thing was that there was no carpet in the rooms! I'm always irked by how they really can't clean the carpet and seeing hardwood/laminate in a hotel was very refreshing! The room was quite large, the bathroom beautifully finished and functional, the beds/pillows very comfortable and it was impeccably clean when we checked in. The lovely lady that checked us in, (Cheryl or Sheryl - I'm so sorry can't remember) was nice and helpful and within 15 minutes of leaving the lobby, called the room to make sure that we were happy with our room. We travel multiple times a year all over the US and Canada in varying tiered hotels and this has only happened maybe once before. We did have a quick breakfast with my daughters this morning, basic breakfast food, good service and very convenient as well as reasonably priced. The only thing I had a minor issue with is the air conditioning but it's just the kind of air conditioning and not a specific problem with ours. I hate those window units that just blow right onto the beds and if you have it on, then it gets too cool and if it's off then it gets too hot... not like central A/C of course. Did not have a chance to see/use the pool. Other than that minor issue, this was a lovely find in Ottawa that we will definitely consider for our next trip there!
Dear ChefTop, Thanks for the outstanding detailed review! We are glad you enjoyed your stay in the impeccably clean room and found the furnishings comfortable and well appointed. We appreciate your lovely comments about Sherry and how well she looked after you during your stay. Most of all, we appreciate your recommendation expressing that you would like to return. Wishing you all the best this summer 2019 and we hope to welcome you back again soon. Sincerely, Adrienne E
Two weeks ago i stayed in the hotel and i had a problem with air conditioning, i called the front desk and the maintenance guy came in; he was trying to repair it. During the repair every two minutes he was blowing his nose. He did not even use a tissue and at the same time he had his hands on the air conditioner in and out, touching all over it. I saw that he even touched the phone and tv controller , once he blew his nose to the ground. On my enquiry He identified himself as the maintenance manager . in my perception this is highly unhygienic according to any hotel standard. So decided I'll never come or recommend this type of unhygienic hotel to any one I know of.
Dear keerthkumar, Thank you for taking the time to post a review. We appreciate your feedback. Only through comments such as yours can we continue to improve. Thank you,
When we arrived, the room was ready but there was no Elite welcome package. The restaurant and bar is in the basement so the layout is not great. We ate dinner there as we were tired from the drive.Decent food. The room was clean and the king sized bed, other than tipping up when you sat on the edge, was very comfortable. It was a disappointment that you had to pay for breakfast. Not up to the Best Western's usual standards.
Dear Patsy, Thanks for taking the time to post a review. We are glad you enjoyed the spacious clean rooms and comfortable king sized bed. We appreciate your feedback and hope you enjoyed your visit to Ottawa, this summer 2019. Sincerely, Adrienne E
I sleep in a cold room. The temp control wouldn't drop below 20 which meant I didn't sleep well at all. I would have reported this but it was clearly a settings issue rather than a hardware issue. I stay at hotels often and use these controls frequently.
Thank you for taking the time to post a review and for the 5 star rating! We appreciate your comments. I am sorry the room was warmer than what you prefer. Only through feedback such as yours can we prevent future similar occurrences. We hope you had an opportunity to enjoy Ottawa and visit some of the attractions while visiting. Sincerely, Adrienne E
This hotel offered a great location and excellent price in Ottawa. The room was clean with comfortable beds. I loved the pillows! Breakfast was delicious. Easy access to the main highway through Ottawa and to events and local restaurants. Central location with plenty of parking.
Dear Karen, Thanks for the awesome review of your stay! We are very pleased you found us to be an "Excellent choice". From the clean, comfortable beds and pillows, to the delicious breakfast offerings in Cafe 1274. The location is amazing with easy access to all areas of the city and complimentary parking for all vehicle sizes including RV's and Tour Buses. Hope you had time to visit some of the attractions Ottawa has to offer. Sincerely, Adrienne E
Easy to book and check in. The rooms were extremely clean and stocked. Plenty of parking. Would stay there again in a heart beat. Restaurant on site and shopping close at hand. The staff were extremely friendly and helpful.
Dear Companion, Thanks for the "Awesome" review! We appreciate all of your fabulous comments!!! Delighted you experienced easy booking and early check in. Glad you found the rooms extremely clean and well stocked with all of the amenities you required for a comfortable stay. We have had some great weather in Ottawa lately, hope you had an opportunity to enjoy the heated outdoor swimming pool. Pleased to hear all of the staff you met during your stay were friendly and helpful. We look forward to seeing you again soon! Sincerely, Adrienne E
The overall performance of the front desk was satisfactory. On my check out at June 30 Ms. Corriana Richardson was exceptionally out standing and remarkable to provide one of the best customer experience at the Best Westren's property. I was visiting Ottawa for the first time so was not familiar with the city. She was instrumental in providing me the information about the check out time, bus routes to the parliament hill, Canada Day celebrations and other relevant information which covers from Uber booking for multiple trips to visiting other points of interest in town. She arranged the storage of luggage after check out so I can pick up in evening. Kindly convey the compliments to her offer her the growth opportunities, because she is a brand ambassador of BW hotels
Dear Raja, Thanks for the awesome review! Canada Day celebrations in Ottawa is something everyone should experience. Appreciate your wonderful comments about the front desk team, and specifically Corrianna and what an excellent brand ambassador she is. She genuinely strives to ensure every guest has an an exceptional experience every stay. Glad her assistance contributed to a memorable Canada Day stay in Ottawa. Wishing you a great summer 2019 and we hope you have an opportunity to visit Ottawa again soon. Cheers, Adrienne E
Excellent service. The room was clean, the beds were comfortable and there were plenty of pillows. Restaurant on site made breakfast in the morning simple and at a reasonable price. The hotel is located close to the hospital which was very convenient for our appointments.
Dear Camper, Thanks for the wonderful review, mentioning details that contributed to your positive and memorable stay. Glad you had a restful stay on the recently installed new mattresses and pillows in all of the rooms. Pleased you had some meals in Cafe 1274. They have a great selection of tasty breakfast options, with generous portions at reasonable prices. We hope you will be visiting us again soon. Sincerely, Adrienne E
Power outlets at the desk station did not work, it made working very difficult. The thermostat for the temperature control had a preset minimum. The room was hot when I arrived and had to get the desk to send a "technician" up to change it. This doesn't make sense in summer months.
Dear Curiosity, We are very sorry to learn you were disappointed with your stay. We regret you had some difficulty with the power outlets at the desk work station. And the room was warmer than you preferred. We appreciate your feedback and will followup to ensure corrections are implemented. Sincerely, Adrienne E
We enjoyed our stay at theBW in Ottawa to attend our granddaughter's convocation at Carleton U.but If I hadn't several reward points I would have seriously considered booking a less expensive location.The cost was the only negative factor .
Dear Maps, Congratulations on your granddaughter's graduation! It is so exciting to take part in these memorable milestone events. No doubt your granddaughter was delighted you were able to share her special day with you. Hope you enjoyed the convenient location with quick access to Carleton University. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Adrienne E
We have stayed there 3 times over 3 years and it fits the bill. We have breakfast there and then tour museums. There is also a great bar/restaurant across the road. Ample parking and a pool. We actually use Aeroplan miles to pay for the room. It's been renovated and I would recommend it to any of my friends who don't need a five star...bit I think it is a really good 3 star...which is what it's meant to be.
Dear dgray002, Thanks for the great 5 star rating! We really appreciate all of your great comments and details letting us know what made the stay so enjoyable. We are glad you enjoyed the pool and complimentary parking with easy access to restaurants, bars and all of the attractions closely situated to the hotel. Most of all we appreciate you recommending the hotel to all of your friends and family. There is nothing better than a personal recommendation. We look forward to welcoming you back again soon. Sincerely, Adrienne E
On a recent bus trip we stayed 2 nights in this hotel. The bed was extremely comfortable and the bathroom was stocked with Pharmacopia Natural Bodycare products. Our room was on the first floor. When we woke up in the morning and opened our curtains, there was a van parked within reach of our window. Needless to say, we kept our curtains closed at all times. The included breakfast was supplied by an outside contractor. It was very sparse and not very appealing: undercooked bacon, sausage, cold, unbuttered toast, coffee, and juice. That's it. No yogurt, no fruit, no cereal. Very disappointing. I would never choose to stay at this hotel on my own.
Dear Marita, Thank you for the review of your recent stay. We are delighted you enjoyed a restful comfortable stay on the newly installed mattresses in the guestrooms. The amenities we offer in the guestrooms are gentle, eco-friendly and very popular with guests. I am sorry you were not pleased with the breakfast, your comments have been forwarded to the restaurant manager for review and follow up. Sincerely, Adrienne E
The reception staff at BW City Centre were outstanding in helping us to coordinate a family visit. They were most helpful in arranging different rooms for different members of the family. This is our go-to hotel because of its location.
Dear GS852, Thanks for the awesome review! We are glad you enjoyed your stay, and the Front Desk team were outstanding in helping to coordinate a family visit and arranging room requirements for all of your family members. We really appreciate your comments that the hotel is your go-to location when you and your family visit Ottawa! Hope you had an opportunity to take in the Tulip Festival while you were visiting. We look forward to your next visit to Ottawa. Thanks and wishing you a great summer. Sincerely, Adrienne E
This hotel was one of the best I've visited in a long time. The hotel staff were fantastic and energetic. Rooms were in great shape and the other features such as the restaurant, fitness room etc were amazing. It wouod be great if the swimming pool was active since we are paying so much money to stay at this hotel with this service but with that said the hotel was great.
Dear DayTrip, Thanks for the fabulous review! Delighted to know that everything was great during your stay. From the fantastic and energetic hotel staff, to the rooms, restaurant and fitness centre. Hopefully you have an opportunity to return during the summer when the outdoor seasonal pool is open. It is an outdoor urban oasis, a great place to relax and enjoy some summer fun! Sincerely, Adrienne E
very good hotel, u get what u pay for, comfortable mattresses and clean rooms, quite hotel, team very good. good service, good tv, good room furniture. i always preferto stay at best wetern hotel on every visit
Dear Navigator, Thank you for the outstanding review! We are delighted everything met your expectations and more! We appreciate all of your detailed comments. We have recently installed new mattresses and pillows in all of the guest rooms, so it is great to hear they were comfortable and you had a restful sleep. We will be sure to pass along your comments to the team about the good service and clean rooms. Thank you for your loyalty to Best Western and we hope you can visit us again soon.
Not noisy at night. Comfortable beds. Desk staff very friendly and knowledgeable. Always had hot water whenever we showered. Great location. Clean and comfortable lobby area. Love having non-carpeted flooring.
Dear Stay 3, Thank you for the fabulous review! We love to hear from guests that had a memorable stay and what specifically contributed to it. I will be sure to forward your comments to the front desk, how friendly and knowledgeable they were. Glad they could provide you information on restaurants/attractions/directions to make your stay more enjoyable. The hardwood floors are really popular and glad you enjoyed the new mattresses and pillows recently installed in all of the rooms. Hope you had an opportunity to stream your favorite entertainment on Google Chrome-cast also recently installed in all of the rooms. We hope you have an opportunity to return again. Sincerely, Adrienne E
We travelled seven hours last minute for an emergency trip to Ottawa to visit a family member who was quite ill in the hospital. The nearest hospital was the best Western. When we arrived at the front desk we were greeted by a very friendly woman named Sherry. After hearing the reason for our trip she went out of her way to help make our stay a comfortable one. We received a discount due to our family medical emergency. We met a lovely gentleman who served us named Jory in the lounge. He was very compassionate and helped us to just relax and have a bit of a good time under such stressful circumstances. I would definitely recommend this hotel it was clean,very close to the hospital and the downtown tourism area although we didn't end up staying long enough to enjoy the beauty of Ottawa.
Dear Sunshine, Thank you for the wonderful review of your recent stay! I am so glad Sherry and Jory demonstrated sensitivity and compassion and were able to help make your stay better under stressful circumstances. Sherry and Jory regularly go out of their way to make every guests stay memorable every time and that was certainly the case on this occasion. Thank you for your comments about the clean rooms, and I appreciate you personally recommending the hotel. I hope you have an opportunity to visit us again soon under less stressful circumstances and can visit all of the attractions in Ottawa. Sincerely, Adrienne E
This place is great value. The hardwood floors make the rooms feel much newer and cleaner. Staff were extremely friendly. We were very pleasantly surprised but the overall quality of this stay. Hotel is easy access from the highway. I would definitely recommend staying here
Dear Sue, Thanks so much for the wonderful review of the hotel! Glad you enjoyed your stay in the clean, comfortable rooms with hardwood floors, new mattresses, pillows and recently installed Google Chrome-cast for you to stream your favorite entertainment. I will be sure to pass along to the team your comments about the extremely friendly staff you met during your stay. Most importantly we really appreciate your recommendation of the hotel. It means everything to us, and are glad you had an enjoyable and memorable stay in Ottawa. We hope you have an opportunity to return again soon. Sincerely, Adrienne E
We went to Ottawa on a mission - museums and dining, but first things first ... accommodations. We opted for the Best Western Plus Ottawa City Centre because 1. it was the first hotel we came to when we excited of the 417 (on Carling Ave) and 2. it seemed central to all the sites we planned on taking in. The hotel itself is in good condition. The room was clean and carried that new mattress smell. Great selection of pillows for those who find it hard to get comfortable. Amenities included elevator, wi fi, central heat/air, face soap, shampoo/conditioner, body cream, hair dryer (check behind the bathroom door.) TV is cable(?) with a fair selection of programs. Our television had its own agenda and seemed to turn off at will. Room 124 - you might want to check that. The room was made up daily with the exception of the last day we were there. I was asked by housekeeping in the morning if we had enough towels, etc. to which I replied yes, thinking that our room would still receive the usual care. We returned at the end of the day to an unmade room and a note on the floor that said "Dear Guest ... Our Housekeeping Department attempted to enter your room for service today but you had a Do Not Disturb sign on your door." Uh, nope. Not true. I don't mind an unmade room, but, what I do mind is a note that provides an excuse that just wasn't so. BW, you may want to revisit this. The in-house restaurant was good. The service was great and the staff even better. The front of house staff was a bit guarded but very friendly and professional. Parking is ample and easy to access off of Carling Ave. The location was great. Museums, Little Italy, and other sites were all within 10-25 minutes from our door. Overall, it was a good stay and, due to its location, most definitely an 7.5 on my Willbeback-o-meter.
Dear Snowrunner, Thank you for the review of your recent stay. Glad you enjoyed the convenient location with easy access to all of the attractions Ottawa has to offer. We are pleased you had a comfortable rest enjoying the new mattresses, pillows and enjoyed all of the amenities the hotel offers. Glad you had an opportunity to dine at Cafe 1274 Bar and Grill and enjoyed the service and staff you met in the hotel throughout your stay. We will be sure to follow up on all of your comments to ensure similar occurrences do not occur in the future. We are delighted to be on your Willbeback-o-meter, and hope you have an opportunity to return again soon. Sincerely, Adrienne E
Very accommodating staff! Excellent rates in March. Very clean room, fast room service. Our favorite place to stay in Ottawa. Fast and efficient check in/out. Lots of free parking. Beautiful outdoor pool and deck area.
Dear Curious, Thanks for the wonderful review! We are delighted to be your favorite place to stay in Ottawa! Really appreciate your comments about the team that served you. From the Front Desk to Housekeeping to Cafe 1274. They genuinely strive to ensure every guest has a wonderful stay every time. Hope you enjoyed the new mattresses and pillows and had an opportunity to stream your favorite entertainment on Google Chromecast recently installed in all of the rooms. Hopefully you can visit us when the outdoor pool is open. An a friendly reminder Ottawa is the city to visit in summer. There are festival(s) taking place every weekend offering something for everyone's taste and interest. Sincerely, Adrienne E
Our family group chose this hotel because of its proximity to Ottawa Civic hospital and we are all very pleased. The hotel is not a new building but is well maintained. We were happy to hear that all mattresses and pillows were replaced in 2019. Our rooms were very spacious, the bathrooms are spotless and the shower was great with good pressure and the water instantly hot. Front desk was very helpful. If you need a safe in your room , be aware not every room has one, despite what the hotel website says.
Dear SuperPicky, Thank you for the great review! So glad you had a comfortable restful sleep on the newly installed mattresses and pillows in all of the guestrooms. Really appreciate your comments about the spacious rooms, spotless bathrooms with instant hot water and good water pressure. Thanks for your mention of the Front desk staff that were helpful during your stay. We hope you and your family have an opportunity to visit Ottawa again, when the weather is more inviting and you can take in some of the must-do activities the city has to offer. Sincerely, Adrienne E
Not impressed nor can I recommend this hotel. It was dirty, smelly, noisy and no where near what is advertised online. Will never stay at the BestWestern on Carling ever again. We always stay at BestWestern whenever possible but this was not the experience we usually have.
Dear T6722SBpatriciav, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Niran Abeysinghe
The hotel is easy to find and access. There is ample parking. The check in staff were fast and friendly. The room was clean and the fine for an overnight stay. But like any other Best Western the coffee in the room was bad.
Dear Kerry Phillips, Thank you for taking the time to post a review. We appreciate your comments about the friendly staff that checked you in quickly and efficiently upon arrival. Will be sure to pass your comments along to the Housekeeping team that the room was clean and to your liking. Sorry you did not enjoy in room coffee. We hope you enjoyed your visit to Ottawa and hope to welcome you back again. Sincerely, Adrienne E
Great service! Very cordial staff! Great food in the restaurant! Thank you very much for making us feel at home. We really appreciated the discount due to a family funeral. We always stay at this Best Western and we recommend it to everyone.
Dear Navigator55228236696, Thank you for your wonderful comments and recommendation. I wish your stay with us was under a better circumstance but happy to hear that our team was able to make you feel at home. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Came to Ottawa to check out Carleton University. Very close to University. Front desk was extremely helpful when we wanted to check out the city. Cafe downstairs was great. Enjoyed the pool table one evening also. Clean room.
Dear cjcj01, Thank you for taking the time to comment about your recent experience with us. Yes we are very close to Carlton university and happy to know that we were conveniently located for your travel needs. Glad to hear that you were able to enjoy some relax time playing pool at our on-site restaurant and get a comfortable nights rest in our clean and spacious rooms. Hope you will consider staying with us again during your next trip to Ottawa. Sincerely Niran Abeysinghe
I stayed here for 3 nights and I had a boardroom for meetings while I was here and the staff were great! They were very attentive and helped with every request I had right away. The rooms are clean and the restaurant had great food at great prices!
Dear Christina, Thank you for the lovely comments regarding your recent stay with us. I am pleased to hear that we were able to meet and exceed your expectations! I totally agree that we have a great team of staff working with us who does not hesitate to go above and beyond to make every guest stay comfortable. Glad that you had a opportunity to experience some great food at our on-site restaurant. We look forward to hosting you again soon. Sincerely, Niran Abeysinghe
We felt special from the beginning of our stay to the end. The hotel has a beautiful renovated lobby with lovely seating, and computers - all free to use for guests- surly can make you feel like you're at home. The room was lovely, super clean with the most comfortable bed I have ever slept on, and love the pillows! The television had all the comforts of home, Netflix, Google chrome, movies etc. Bathroom was spotless, and the massaging shower head was such a pleasure to use. Reception (Sherry) was very helpful in directing us to nice restaurant for dinner, so we have great night out as well (Café 1274 has excellent food and a great staff. Weather was rotten so we didn't want to leave the hotel). One night, we tried food room service as well and in 20 min the food was delivered to our room! So happy with our stay that we were sad to leave! Chrystal who checked us out was very sweet and friendly. Overall I had best stay ever in Ottawa, and definitely will back to the BW Plus Ottawa City Center.
Dear Ajay, From the comments regarding your recent stay, it is obvious that we have achieved our objective to provide a superior experience for our guests. Even though the weather did not cooperate during your visit, I am glad you were able to take advantage of some of our in-house services that we have to offer. It is very rewarding feeling to hear such great feed back and i will certainly share it with our team. We look forward to welcoming you back upon your next visit to Ottawa. Sincerely, Niran Abeysinghe
Jory and Troy are the best. They are always happy and go way beyond what is the norm at regular motels. A raise would also be warranted no matter how much you're paying them now cause it's not enough. We went to Ottawa and stayed here because it's only 1 km from the Civic Hospital and our daughter was giving birth to our first grandchild there. We spent 3 nights at the hotel and love everything about it and we are hard to please. It's not real fancy but who really needs that when everything is done so right.
Dear Shawn H, First let us congratulate you on your firstborn grandchild! How memorable! Thank you for the awesome review. Thank you for the wonderful comments and we couldn't agree with you more. Jory and Troy are amazing! They go above and beyond with all of the guests. They are sincere, genuine and a definite asset to the team. So glad you enjoyed your stay and we hope to welcome you back again soon. Sincerely, Adrienne E
We selected this property based on our it's location and Trip Advisor reviews. It was ideally situated for our purposes and it was nice to avoid downtown traffic and hotel parking fees. This property had free onsite parking. We did not spend much time in the room but found it to be well maintained, nicely decorated and of good size. It is interesting to note that the rooms have laminate wood floor covering. Some might not like it but I found it preferable to stained carpets. The hotel also offers a surprisingly good restaurant. We only had breakfast there but the food and service were lovely. It offers a full a la carte menu. Throughout our stay we were impressed by the hospitality and good nature of the staff. We would definitely stay here again.
Dear Thousand-Islander, Thank you for the outstanding review and 5 star rating! We are delighted to hear everything was absolutely perfect during your stay! We really appreciate TripAdvisor reviews such as yours and the review that helped you select our property to stay while visiting Ottawa. We are glad you enjoyed the restaurant and the hospitality the hotel team provided. We hope you can visit us again soon. Sincerely , Adrienne E
Awesome stay room was great the staff are very good and the restaurant has good food and good staff who work in it The location for us is good as it is close to places we need to go and when we have hospital appointments the location is great
Dear 526kathya, Great to hear that we were ideally located for your travel needs and that we were able to meet and exceed your expectations during your stay.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Niran Abeysinghe
Had a wonderful stay at the Ottawa location. Free close to front door parking on cold night was great. Wonderful breakfast and very lovely staff. Comfortable bedding and pillows. Looking forward to our next stay.
Dear Culture06191346822, I am pleased to hear that you had a comfortable stay with us. We stay committed to delivering comfortable rooms and superior service to all our guests and it is very rewarding for us to hear such wonderful comments. Thank you for your business and look forward to welcoming you during your next stay. Sincerely Niran Abeysinghe
Conveniently located close to Civic hospital, free parking. Exceptional staff and service.Average comfort and quality of rooms... decor felt old, could be updated. Rooms are large and bathrooms are decent.
Dear Freedom14631555653, I am pleased to hear that we were ideally located close to the Civic hospital. Yes I agree that we have a great team working with us who goes above and beyond to deliver exceptional service to our valued guests. I thank you for your comments regarding the room decor. I am sorry we could not fully meet your expectations but rest assured will be taken into consideration. Thank you for your business and hope to see you again soon. Sincerely, Niran Abeysinghe
The Best Western Ottawa City Centre rental staff at Café 1274 are friendly and accommodating to your group. The rental space is large, open and bright and can be set up in multiple different combinations to fit your needs and at a comparable price that mimics the cities rental space prices and an abundance of parking. The Best Western Ottawa City Centre is perfectly located in the centre of the city and directly off the Trans-Canada Hwy exit. It is located immediately across the street from a mini mall that contains shopping, food and a pharmacy. Also close to grocery stores and the Ottawa Civic Hospital. This space is perfect for large group events and rentals.
Dear JaniceRudderham, Wonderful to hear that we were conveniently located for your business needs and was able to meet and exceed your expectations. I am glad that our in-house events team was helpful in attending to all your function needs and ensuring that your event was successful. Thank you again for your business and we look forward to hosting you in the future. Sincerely, Niran Abeysinghe
Comfortable beds, convenient to all points in Ottawa, clean and good to come ba k to after a long tiring day . In mid winter , having a good restaurant downstairs was a treasure .The elevator had to be reset too often , and we had long waits sometimes , or just climbed the stairs . Update the elevator .
Dear Safari35257887339, Thank you for taking the time to comment about your recent experience with us. I am pleased that we were conveniently located for you. It is always rewarding to hear that we were able to provide a clean and comfortable room for you to rest in after a long days work. I am sorry to hear about the inconvenience that was caused with the elevator and will certainly look into this. We look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe
Room was clean, comfortable, looked like it had been recently upgraded.Front desk staff was efficient, professional, friendly.Reservation staff were excellent in ensuring a fully-accessible room for one person with very very limited mobility was guaranteed in advance.Restaurant was a very pleasant surprise--I am not a fan, generally, of in-hotel restaurants. Food was not fancy, but very good, well-cooked, very well served. Our server for dinner in particular handled all five of us with efficiency, helpfulness, humour, and professionalism--handled our young nephew like a peer, which was very nice, as he's a very bright and "old" kid.We had dinner, brunch, and breakfast in the hotel, and all were quite good.Would definitely stay here again.In addition, location is quite close to the Civic hospital--we were down for a medical purpose.
Thank you for the fabulous review! Efficient, professional, friendly and humorous...... Your gracious and kindhearted comments about all the service staff you met during your stay are very much appreciated! Glad to hear you enjoyed many of Cafe 1274's tasty menu options. Whenever you have occasion to come to Ottawa, be sure to give us a call and we will be happy to assist with any special accommodation requirements you might have. Thank you for your visit and we hope to welcome you back again soon. Sincerely, Adrienne E
My boyfriend and i missed a flight to Cuba so we decided to stay at a hotel in Ottawa. I am a member of another resort facility in Florida so they recommend I stay at this hotel. The Hotel was great the staff even greater. We were treated with nothing but respect and quick and friendly service. The hotel is clean and very close to the downtown core. I would recommend a stay here.
Dear Journey, Thank you for the awesome 5 star rating! We are sorry you missed your flight to Cuba. I am so glad to hear the Best Western team were able to make your stay exceptional. Your comments are very much appreciated about the hotel being great and the staff even greater! Delighted to hear you found the room clean, comfy and conveniently located. I will be sure to pass all of your wonderful comments on to the entire team. Thank you for your recommendation of the hotel and we hope you can visit us again on your travels. Wishing you all the best in 2019. Sincerely, Adrienne E
We spent Dec. 30th to Jan. 1st at the Best Western City Centre and were vary pleased with our stay. The room was clean and comfortable and the desk staff were lovely. As Best Western Plus members they sent us on the way with a choice of snack and beverage. Very thoughtful!
Dear ClareEliza92, We are delighted to hear you enjoyed your New Years stay with us at the Best Western Plus Ottawa City Centre. Thank you for all of the wonderful comments about your stay. From the clean, comfy rooms to the lovely and thoughtful Front Desk team! We are glad you enjoyed your beverages and snacks for the drive home. We hope you can visit us again soon, Winterlude is coming up in February. Wishing you all the best for 2019. Sincerely, Adrienne E
Clean spacious hotel with ample parking. Would stay again! Extra towels, free pack n play. Good location close to Canadian tire center and downtown Ottawa. Computers with printers in lobby were great.
Dear Varsity 42, Thank you for taking the time to review the hotel and tell us about your recent stay. We are very pleased you enjoyed all aspects of the hotel. From the spacious clean, comfortable rooms to the complimentary parking. We were happy to offer additional amenities to make your stay more comfortable. Wishing you a happy new year and we hope to welcome you back again in 2019. Sincerely, Adrienne E
We have stayed here a number of times while visiting friends and family in Ottawa. It's a clean, well-kept place with pleasant staff. We only use the basics when staying in a hotel, and it provides all those plus computers in the lobby -- that came in handy when we had to look up a number and address we had forgotten to bring with us.
Dear Dempfam, thank you for taking the time to review the hotel and your comments about the pleasant staff you encountered during your stay. We really appreciate you visiting us on multiple occasions when visiting your friends and family in Ottawa. We are pleased we have everything you require on site including additional amenities you needed to have a comfortable stay. I hope you had an opportunity this visit to stream your favorite entertainment on Google Chromecast recently installed in all of the guestrooms. Wishing you a happy new year and we look forward to your next visit in 2019. Sincerely, Adrienne E
room was comfortable and had everything we needed and nothing that we didn't. Housekeeping staff was friendly, helpful and eager to please. Restaurant on site, which we didn't use. 24 hour Shopper's Drug Mart across the street which we did use. Had some trouble with heat/cooling - when we turned the heat down, the ac came on. Not ideal in December, but we adjusted rather than call front desk, which is what we should have done.
Dear Kit M, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that we were ideally located for your travel needs. I regret the inconvenience caused with the heating/cooling unit but happy to hear that you were able to sort it out. We hope to see you again soon. Wishing you a Happy New Year! Sincerely, Niran Abeysinghe
Cozy, clean, and on bus routes that take you downtown. Make sure you have plans to eat out on Christmas Day, but other than that you will be very pleased by the spacious rooms and the personal attention of the staff.
Dear Pioneer16050067336, Thank you for rating us a 5 during your recent stay with us. I regret the inconvenience caused with the restaurant being closed on Christmas day. I am pleased to that you were able to enjoy the personal attention provided to you by our staff and have a clozy, clean and restful stay in one of our spacious rooms.We look forward to welcoming you again in the future. Sincerely, Niran Abeysinghe
my wife and I were in Ottawa for health reasons and the staff made sure all of our needs we taken care of - from arranging late checkout - ordering taxis - storing baggage - very compassionate and understanding - very pleasant and courteous
Dear Ron G, Thank you for the outstanding 5 star review! We really appreciate your lovely comments about how attentive, compassionate and understanding the staff looked after you during your stay. We wish you a happy new year and all the best in 2019.
Nice clean, comfortable room, not humid or stuffy. Carpet free, plenty of storage drawers and pull out coffee/tea center which tucks out of the way when not in use. Friendly and knowledgeable staff. Reasonably priced at a great location, close to universities, highway, restaurants and shops. Plenty of parking.
We stayed in a studio apartment for over 40 days while our house has been renovated. It was a pleasure to be there enjoying nice and clean room with kitchenette, free parking, friendly and helpful staff, and a good breakfast. It became our home away from home. Location is excellent. Highly recommended.
Thank you for your outstanding review! We appreciate you recommending us so highly. We were pleased to be your home away from home while your house was being renovated. All of the staff enjoyed getting to know you and seeing you on a daily basis. We hope you are comfortably settled in at home and wish you a happy holiday season. Be sure to drop by and say hello whenever you are in the area.
Clean rooms, great service, good price, incredibly fast internet! I have stayed at this location about 15 times in the past year and the experience is always good. The rooms don't have any carpet which is a huge plus
Thank you for the great review! We are so pleased you enjoyed your stay. We appreciate your comments about the clean rooms, great service and good price. Glad you found the internet incredibly fast! Hope you also had a chance to use the recently installed Chromecast in all of our guestrooms for your streaming entertainment. Thank you for your loyalty to our hotel and the Best Western brand. Wishing you a happy holiday season.
Staff were friendly on check in. The room was very clean but most impressive was the a 55" TV with multiple sports channels. The bed was very comfortable. I was in Room 111 which was close to the pool and high traffic area so if you do not have children go to the 2nd Floor. The only thing was why use plastic glasses. Otherwise everything was great.
Dear Larrylr123, I am pleased that we were able to meet your expectations. Yes our smart TV's and the chrome-cast feature offered in our rooms are a big hit with all of our travelers.The reason why we have opted to use plastic cups instead of glass is to provide a better hygiene product for our guests. We look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe
I staid two night in this good standard hotel. It was close to the venue, where I had my business to do (Agriculture Canada Ottawa - just down the road 20 min walk). The room was clean, with two king-sized beds, a desk and 2 chairs, a bathtub with a shower. The good breakfast was served in the restaurant. I ordered a salad one evening, which was good and served quickly. A good standard business hotel, which served my needs well.
Dear uschurr, Thank you for taking the time to comment about your recent experience with us. I am pleased that we were ideally located for your business travel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
If You ever stay in Ottawa ...this is the best and friendliest hotel in Ottawa ...and also the restaurant is very cozy and the food is A1.....make sure that You tell them that You read this refuw and that You toke AJ's advice to go to this Hotel
Dear aries912, Thank you for your wonderful comments and recommendation of our property. We are pleased that we were able to meet and exceed your expectations. We hope to see you again soon. Sincerely, Niran Abeysinghe
We booked this hotel very last minute as we were passing through and finding new places to explore. Corianna checked us in and was absolutely amazing! We had never been to Ottawa and she took SO much time going over all the fun things there were to do nearby as well as explaining the best ways to get around. She gave so many fun suggestions we debated staying longer just to see more! We definitely plan to go and see more thanks to her! She was better than any tour guide, so full of knowledge and extremely welcoming! I, unfortunately, did not catch the name of the waiter we had downstairs at the hotel's restaurant but he was running the bar and dining area but he was great too! So friendly and definitely made sure everything was great and that we were having a good experience even though it was late and getting relatively close to closing (about an hour or so before) he did not rush us at all and made us feel very welcome. My only complaint is that in the morning when we were grabbing breakfast before we checked out the staff(who were a bit younger 18-early 20's) in the restaurant was not very friendly and was kind of rushing us out, they were clearing our table while we were still eating and using things. Other then that batch of employees they were great and I loved everyone I dealt with the first night there! Thanks for a great stay!
Dear Kyra404, Thank you for your wonderful review. It is very rewarding to hear such wonderful feed back regarding our staff. Corianna is indeed a great asset to our team and she goes above and beyond to provide as much information as possible to ensure our guests are well informed about what to explore when they visit the nations capital. I believe the staff member at the restaurant during the evening shift you are referring to is either Jory or James, who are also great ambassadors to our team. I regret that the experience during your breakfast was not so positive. I have shared your comments with the restaurant manager for follow up. We look forward to welcoming you again in the future. Sincerely, Niran Abeysinghe
My daughter and I were booked at this hotel for almost 2 months while our flooded apartment was being renovated. The majority of our stay was in a room with 2 double beds. Later, we moved to a room with 2 queen beds, a separate living area and a fully equipped kitchen. It provided us more space and was a much better long term accommodation for a family. It was also a corner unit on the top floor so it was large and quieter. The front desk staff were amazing and so was Jory in the restaurant. The rooms were clean, warm and comfortable. The in-room internet was fast and easy to connect devices to for streaming. There's a lounge area in the restaurant, a fitness center as well as an outdoor pool for the summer months. Stephanie in Guest Services was very friendly, attentive, understanding, knowledgeable, extremely helpful, reliable and efficient. She accommodated my requests and went beyond expectations — from flexible extended bookings, dealing with my incompetent and unreliable property manager for insurance purposes, providing a bigger bar fridge the same day when I mentioned the mini fridge smelled bad, to ensuring we could stay in the same room until I inquired about a room with a kitchen to which she had ready for me to move to that same day. She made a very stressful situation much more manageable and even pleasant. She was amazing and our stay would not have been as great without her help. Corrian and Crystal in Guest Services were also very sweet and understanding. Corrian showed my daughter and I which neighbourhood area we could go trick or treating at for Halloween. She was always smiling and friendly. Crystal was also very nice. She processed our final checkout and we had a great chat as she sympathized with us while we vented about the recent chaotic months. The manager, Adrianne was also very kind and reassured us that they are all there to help if we needed anything, Last but not least is Jory in the restaurant. We met him when he brought us room service a few times. In addition to having a great personality and being super sweet, he provided exceptional service. When we didn't have a kitchen, he brought us extra dishes and cutleries we could use in our room. We liked him so much, we played billiards in the lounge area of the restaurant so we could say hi and chat with him. We even stopped by to say bye to him when we finally left the hotel. The excellent customer service provided by the staff made this lengthy stay a wonderful experience where we felt cared for and were almost a part of their hotel family. They do their job well as expected but more importantly, people who show they care and go above and beyond what's required of them are more often rare to find but highly appreciated. We are very thankful for them.
Dear Roving68035694459, I am pleased to hear about your wonderful experience with us. Even though an unfortunate incident forced you to seek accommodations with us, I am so happy to hear that our team of professionals was able to turn things around to make a stressful situation manageable and pleasant. Our staff tries very hard to go above and beyond to make our guests feel welcome and at home. After hearing your feed back, I am glad that we were able to do just that. I hope you will visit us again in the near future under better circumstances. Sincerely, Niran Abeysinghe
We arrived early after a three hour drive as tired senior citizens. Crystal, sensitive to that arranged to change our room so that we could register immediately and maintained our request to be close to an elevator as I use a cane. Sadly, our reception at 2:45 at the restaurant/bar was not welcoming. We were told that we could order but that we would be asked to leave at three o'clock when they closed. The thought of eating and drinking in the lobby or gulping it in 15 minutes was NOT welcoming. Cloning Crystal would be our suggestion. In fact, we decided to refrain from breakfast and less conveniently stopped elsewhere on our drive home. Our accomodation was adequate, clean, warm and all that we needed. It is close to things one would want in Ottawa's west end. The price was very reasonable. Had the unwelcoming attitude in the basement restaurant been more welcoming, we would not hesitate to register there again as we visit Ottawa frequently. Special Kudos to Crystal who made an unwelcoming experience pleasurable. We have recently become members and frequently stay at the BW in Cobourg and happily attend their Theatre/Dinner packages. Don Duncan and Judy McKibbon It is difficult to rate the service asked for below other than to say I would rate the front desk a 5 and the staff at the restaurant a 2. Your section Could you say a little more more about it? did not respond.
Dear Go829226, Thank you for taking the time to comment about your recent experience with us. Although I am happy to hear your wonderful comments about Crystal, I am disappointed that our wait staff was not so welcoming. I have shared your comments with the restaurant management team for review and follow up so that future valued guests do not have to experience the same. I understand why you decided not to visit the restaurant for breakfast, but please note that this action of one individual does not reflect on how we operate as a overall unit. We always take pride in going the extra mile to provide superior customer service and I hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Niran Abeysinghe
Very comfortable rooms, really clean and wonderful service from front desk staff. Extremely helpful with a great restaurant recommendation for us on our last night. Perfect location for our weekend event.
Dear anneandmorgan, Thank you taking the time to comment about your recent experience with us. I am pleased that we were able to meet your expectations.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
This is going to sound ridiculous... this small Best Western in Ottawa, which isn't really downtown is my new favourite hotel. I travel a lot for work, staying in Intercontinentals, Mandarin Orientals etc etc, but this one wins hands down. Why? 1. The staff are incredibly friendly and helpful. Checking in was even fun. 2. The rooms are spacious and clean, and quiet. Not fancy, not flashy, but what you need. 3. The gym is huge for a hotel of this size and is not full of sweaty muscle men - nice change for a woman travelling alone 4. The food was amazing - really fresh. Again, not flashy or gourmet but really great basics 5. Prices are really affordable. $10 for cooked breakfast? 6. Restaurant staff are so friendly. And the place is so unintimidating...there were four women separately dining alone. So nice to feel completely comfortable. Great stuff, I'll be back for sure.
Dear Nina B, It is wonderful to hear that we were able to create a lasting impression during your recent stay. Thank you for taking the time to provide a detailed information about your positive experience. I am glad that we were not only able to meet your expectations, but to exceed them and convert you to a loyal Best Western repeat customer. Look forward to welcoming you again soon. Sincerely, Niran Abeysinghe.
I like this location as it is close to hospital when my husband has to go to appointments and close to shopping, There is a drugstore and little mall shopping mall across the road. The staff is extremely friendly and the restaurant has very good food and good staff there as well
Dear 526kathya, Thank you for your lovely comments about your recent stay with us. Glad that we were conveniently located and was able to meet all your needs. We look forward to hosting you again in the future. Sincerely, Niran Abeysinghe
Good location and very friendly staff. King room was well appointed and roomy. Good recommendations for area restaurants. Would stay here again. Bed was comfortable. Internet and television worked. Quiet.
Dear bill645, Great to see that we were able to meet and exceed your expectations. We try our best to make sure that all our valued guests get to enjoy a nice relaxed comfortable stay when they visit us. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
We stayed at this Best Western during the recent tornadoes. The staff did all they could to make our stay as pleasant as possible while the power was out. Thank you! The only thing we would recommend is that when the tornado siren sounds, to inform customers about what to do and to discuss the possible impact on the hotel. The staff told us that the siren was a tornado warning for "tall" buildings which turned out not to be true. Our room was clean and the lobby was nicely decorated. The front entrance was being renovated while we were there. The adjoining restaurant had excellent food and was very convenient. This hotel is very easy to get to from Highways 417 and 416 and it is easy to get to the downtown. We'll return.
Dear GMHO2012, Thank you for taking the time to comment about your recent stay with us. I wish your stay was based on better circumstances, but glad to hear that everything worked out for you and your family during the natural disaster. We look forward to welcoming you back under better circumstances. Sincerely, Niran Abeysinghe
Really love this hotel. The staff is so friendly and makes you feel welcome. There have been a lot of updates recently completed in the hotel and it looks great! They also have chrome cast TV streaming which is a great bonus! Very clean, and modern! The restaurant is delicious, with an awesome breakfast! Would recommend!
Dear stefalice402, Thank you for your feedback regarding your recent stay with us. I am pleased to hear that we were able to meet and exceed your expectations. Glad you were able to enjoy the new introduction of chrome cast which is one of the ongoing upgrades at the property. Thank you for your recommendations and look forward to welcoming you back. Sincerely, Niran Abeysinghe
I stayed at this hotel during a very challenging time. The rooms were clean and comfortable. Above all though the staff went out of their way to make us as comfortable and welcome as possible. Especially the reception staff. I also need to make a special mention to Jory who works in the restaurant and bar. He went out of his way for us. Thank you to every single one of you.
Dear Stacy W, Thank you for taking the time to comment about your recent experience. I am sorry to hear that your visit was during a challenging time for you. I am very happy to hear that our team, especially the front office staff was able to make your stay as comfortable as possible. I will certainly pass on your comments to Jory! We look forward to welcoming you back under a better circumstances. Sincerely, Niran Abeysinghe
Neat and clean, relax,and smooth, resh . I like to stay next time too. I will recommend to others.staff are friendly. Lobby area is clean.Elevators service are very dood. room is beautiful, large windows.
Dear chatterjee2018, Thank you for your feedback regarding your recent experience with us. I am happy to hear that you had a good experience with us and will be expecting you again in the near future.Our team works very hard to provide clean and comfortable rooms to all our guests and its rewarding to hear that we were able to do that on this occasion as well. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
I did not book a room before arriving in Ottawa, not expecting the hurricanes and Hydro One, but staff at BW Plus worked to help me find a room. Rooms are excellent and lots of amenities right in the hotel. It was a great experience and recommend for anyone
Dear ayrhart, Thank you for taking the time to share your recent experience with us. I am happy to hear that we were able to look after you during the terrible tornado that struck Ottawa recently. We look forward to welcoming you under a better circumstances. Sincerely, Niran Abeysinghe
I think I may have accidentally reviewed this hotel instead of the Downtown Suites property on Gladstone. This review is definitely for the Best Western Plus Ottawa City Centre. While the Downtown Suites property is very nice this place is somewhat questionable. I booked it by mistake as I THOUGHT I was booking Downtown Suites. While I won't say I was sorry I did I will say there are some differences. On the positive side it was less expensive due to it's less advantageous location (8 KM's from Byward Market) and the parking is free while you pay for the parking garage at the other location. Considering we were meeting our kids in downtown it wasn't bad as we drove in and parked for $7 for the entire day in the Byward Market vs. $20/day for parking at a downtown hotel. The beds were comfortable and the room was reasonably clean. The hotel is going under a renovation of sorts. I say "of sorts" because they certainly seem to be doing it half way. The common areas aren't bad but certainly nothing special. The room seemed to be recently renovated but again only part way. Some of the really ugly architectural finishes remained and much of the workmanship was poor. I have been in construction for 30 years and have been involved in many, many commercial revitalization projects. If we tried to get away with some of the crappy work like I saw we would have been called out. Maybe I am too sensitive to this kind of stuff but I found it pretty bad. I found it weird that they would replace the flooring, (albeit pretty poorly and with cheap materials) only to leave these ugly, yellowed plugs and switches on the wall. They look terrible- like they had been in a smoking room for the last 40 years. The lamp in the corner was broken and would not turn on leaving the only place to sit and read in a chair where there was an ultra bright ceiling fixture by the window. While there appeared to be a new thermostat the heat/cool unit looked kind of old and where it plugged in was an absolute mess in terms of the wall finish. The bathroom mirror had flaws in it and the paint job on the inside of the bathroom door was really beat up. The shower was somewhat dark and the shower head is pretty low- I am 6' and it was just to the point where I didn't have to bend down a bit. I basically had to shoot it straight forward so I could stand up straight. The handle for the shower faucet was installed reversed in our unit. Another strange thing- if you wanted cold water to drink you were out of luck. I let the faucet run and only got barely above room temp water. I can't figure out why that would be. As a final note, they have permanent shampoo & conditioner dispensers in the shower. Ours were both conditioner. We went to the front desk and got some separate small bottles of shampoo and were told that housekeeping would rectify the problem the next day. It did not happen. Not a big deal- just annoying. There is no free breakfast but there is a full service restaurant. We did not use this. I am not saying I would never stay here again but I would be hard pressed. If I stayed out of the downtown core I would definitely look elsewhere.
Dear Kevin K, Thank you for taking the time to comment about your recent stay with us and bringing your concerns to our attention. I am sorry that we were not able to meet your expectations. I have shared your comments with our management team for review and follow up. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Niran Abeysinghe
We gave up living in darkness for 2 days and went to a hotel. Thank goodness Best Western was open, had regained power and had 1 room left, so we got the last room available! After a very friendly and swift check in. We headed to our room and turned on the TV to see to our astonishment that there had been a tornado! No wonder we had had no power. We then wanted to get some hot food. We found friendly service at the dinning room as well. We had a late breakfast of very good scrambled eggs and a delicious mushroom omelet, hot coffee and tea. Both were HOT - first hot meal in 2 days. After returning to our well appointed room, my husband had a little nap while I attempted to take a bath but I could not get the plug to work, so we ended that we both had a HOT shower. Dinner was lovely, baked salmon with rice and liver and onions (when I am out I will order this). We had a nice bottle of Pelee Island Malbec to go with our dinner. Back in the room for more news and a good night' sleep. The bed was only a double and very short, so a good night's sleep was not that night. Thank goodness the power was restored to our area and we were able to return home.
Dear sunlovers-20, I am sorry to hear that your family was also affected when the tornado struck Ottawa but happy to hear that we were able to provide you with accommodation during this tragic time.Thankfully you were able to enjoy a hot meal during your stay even though was not able to get a good night sleep due to the size of the bed. I hope you will consider staying with us in the near future under better circumstances. Sincerely, Niran Abeysinghe
We arrived the day after a tornado had hit the region and the hotel only had power at the front desk. They were very good about reassigning us a room on the main floor so that my pregnant wife would not have to walk up the stairs (elevators out due to power blackout). They were also passing out flashlights to guests. Luckily, we were not at the hotel half and hour before the power came on, so we avoided having to spend a night without electricity. Given all of the chaos that such an event causes, the front desk staff were coping surprisingly well. Our room was fine, perhaps not the most up to date, but it matched what we were paying. The pool was closed, I assume due to the power situation. My only complaint was the safe in the closet was temperamental. It usually needed the code entered three times before it would open.
Dear Randy S, Thank you for taking the time to comment about your recent experience with us. The staff did a great job to look after our guests and get the rooms cleaned in the dark during the power outage. I am glad that they were able to provide your family with a room on the ground floor.I regret that the safe was not functioning properly. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Rooms not very clean, the halls are very noisy through the night, plug broken in bathtub, Breakfast very expense for what you get. People in the hallways talking loud at 1 a.m. in the morning, then slamming doors in the hallway until at least 3 a.m.
Dear Debbie, Thank you for taking the time to comment about your recent experience with us. We regret that you were inconvenienced by people being noisy in the hall ways and banging doors in the middle of the night. Sadly, we do encounter individuals who care for no one but themselves and ignore our house rules that are in place to protect and ensure a quiet and relaxing stay for all our valued guests. We do the best we can to control these individuals but it seems that we failed on this occasion. I have forwarded your comments about the unclean room and broken plug to our housekeeping and maintenance managers for review and follow up. We hope that you will give us another opportunity to redeem ourselves. Sincerely, Niran Abeysinghe
The hotel has all the basic needs it is clean and comfortable, perfect for business travel or quick stay.If you are looking for luxury this is not the place if you are looking a nice clean place with everything working then this is the place, I will rate this hotel as a solid 3 star with amenities
Dear rosswillett, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We have never been disappointed in the many times we have stayed at Best Western City Center in Ottawa, and this time was no exception. The accommodations were very comfortable, clean, and quiet. And the staff is warm and welcoming, as if returning to a favorite friends house. We use Best Western in our travels if at all possible. Evelyn, Arizona
Dear Ev W, Thank you for being a loyal member to the brand as well as to our property. I am excited to hear that we have been able to consistently meet and exceed your expectations. You are correct when you say that it feels as if you were returning to a friends house as this is exactly what our staff is well known to do, make every guest feel at home. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
The motel was located close to the jobsite but somewhat difficult to get into and out of because of traffic. Their resturant was new or recently refurbished located in the basement accessible by stairs or elevator. There were other eateries in the area as well as a convenience store but no beer or wine.
Dear robert_duncan, Thank you for taking the time to comment about your recent stay with us. I am sorry to hear that you had some difficulty getting in and out to the hotel because of traffic. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
The staff was extremely friendly and helpful and I was checked in very quickly. The hotel has the best TV and remote I have ever experienced. The remote works with just one tap on a key. Every other hotel has, what seems to be an old fashioned and not very sensitive remote.
Dear S9565QZlindas, Thank you for your wonderful feed back regarding your recent experience with us. I am glad to hear that you found out staff to be friendly and helpful as well as enjoyed the functionality of our in room TV. We are working on further enhancing the guest experience by introducing the chrome cast streaming system in all our guest rooms. We should have that ready to go in the upcoming weeks. Thank you for staying with us and look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe
A great Hotel all around! ( the Close to all Landmarks of Interest (cab anywhere) The Restaurant has a tasty selection for Dinner and Breakfast (didn't get to use the pool do to weather Not the Hotels Fault)
Great business destination. Close to the city. Convenient mall and Shoppers across the street. Clean and tidy. Definitely recommend. You will like the breakfast- they have a very nice restaurant as well.
Dear Mi M, Thank you for the wonderful comments regarding your recent stay with us. I am glad that we were able to meet and exceed your expectations. Yes we are a great business location with easy access to and from the highway, on-site restaurant serving great food and great Wi-Fi service for the business traveler. We thank you for your recommendations and look forward to hosting you again soon. Sincerely, Niran Abeysinghe
the hotel is excellent. the staff who works in this are very friendly and helpful. the price is reasonable. i recommend this hotel specially for parents that is visiting their kids to university and visiting Ottawa.
Dear janet2018702, Thank you for taking the time to to comment about your recent experience with us. I am glad to hear that you found out staff to be friendly and helpful and our price to be reasonable. Thank you for your recommendation and we look forward to hosting you and all the families coming to visit their kids in the universities and visiting Ottawa. Sincerely, Niran Abeysinghe
We stayed here not wanting to deal with the chaos and lack of parking in downtown Ottawa. The rates were good, the staff were very friendly and helpful, the food in the restaurant is descent and there is free parking. There isn't anything to see within walking distance but the bus picks up very closeby and Uber is a great way to get to downtown. There is a small strip mall out front with a Shoppers etc. We enjoyed our stay and I will be back when I need to stay in the Ottawa area again.
Dear digbroom, Thank you for your feedback regarding your recent experience with us. Yes, we are have ample parking and it is free. We are a great location for anyone who wants to get away from the busy down town chaos but want easy access to down town, we are the choice. You can take 1 bus right in front of the hotel to down town. I am glad that you enjoyed your stay with us and look forward to welcoming you again soon. Sincerely, Niran Abeysignhe
My partner and I stayed at this hotel for two nights as we were in town for a friends wedding. Everything was going smoothly until the second day (a Saturday). We ordered room service for lunch as we were getting ready for the wedding. My partner ordered a burger and after eating half of it, took the bun off and found a fake diamond that probably came from an earring or a necklace. We called the restaurant and asked for the burger to be taken off of our receipt - I was told they would call the room back in a few minutes but they never did. We had to ask the lady at the front desk to reconcile our bill when we were checking out the next day. They did take the charge off of the bill, but not one person apologized for the incident. The other issue we had was that we were on the ground level and there was some type of event in the conference rooms below us in the basement on Saturday night. We could hear people on microphones until 3:00 in the morning which didn't allow us to have a good sleep. The rooms are not very sound proof for this. I'm sure if we were on a higher floor, we wouldn't have been bothered. The swimming pool was located right outside of our room and we could smell cigarette smoke most of the night. I'm not sure if people were smoking by the pool or inside the hotel, but it definitely smelled gross. The staff were nice at the front desk and the room was in okay condition, but I will definitely look for another hotel the next time I'm in Ottawa and I will let friends/family know about our experience.
Dear jessicamountenay, On behalf of the entire team, I would like to apologize for the poor experience you had during your recent stay with us. I am truly disappointed to hear that we were not able to address the issue with your food order when it was first brought to our attention. I am also surprised to learn that people were using the microphone till 3AM which understandably disrupted your sleep. I will certainly follow up on your feed back to implement improvements to ensure we offer a better experience for guests in the future. Our hotel is 100% non-smoking with the exception of 3 designated areas which are clearly marked and pool is not one of them. Regrettably we occasionally have individuals who ignore these by-laws and smoke anywhere they find it convenient. When ever we see anyone smoking in a non-designated area, we would redirect them to the appropriate spot. We take pride in delivering a superior experience for our guests and regret that we weren't able to do so in your case. I sincerely hope that you will give us another opportunity to redeem ourselves so that we can provide you with superior hospitality and a comfortable stay which we are well known for. Sincerely, Niran Abeysinghe
This hotel had all the basics you need for a short trip. It is slightly far outside the city so probably best for those travelling by car. Hotel facilities cannot be faulted everything was clean and up to standard.
Dear Michelle J, Thank you for taking the time to write a review about your recent experience with us. I am glad to hear that we were able to meet your needs during your short trip to the nations capital.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Not really city centre but if you have a car it's a great hotel with free parking. There is a drug/superstore directly across the road and it is right on the bus route into town - perfect. The rooms are dated but huge and I mean huge. The beds are comfortable and it is very clean. A little on the noisy side but what hotel isn't? All in all excellent hotel.
Dear scatterbolts, Thank you for providing feedback regarding your recent stay with us. We are glad that we were able to meet your expectations during your stay. Yes the bus stop is right in front of the hotel which is such a convenience for any traveler who do not wish to take their car. One bus will take you to down town Ottawa. We are glad that you chose us to be your home away from home and look forward to welcoming you back. Sincerely, Niran Abeysinghe
Bus stop in front of door for quick access to downtown. Quiet neighbourhood with mall across the street and close to hospital too. Rockin Johnnies across the street has a great breakfast menu and price. Beautiful hotel and staff. We will stay again.
Dear Paula D, Thank you for taking the time to comment about your recent experience with us. I am pleased that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We were greeted by a friendly and helpful woman (Sherri) who provided some awesome info on local happenings. When our AC stopped working they had maintenance there in literally seconds and got our unit up and working. We enjoyed a swim in the clean and perfect temperature pool! We ate at the restaurant, served by another friendly staff member and the food was excellent.
Dear Sagewitch, Thank you for taking the time to comment about your recent experience with us. I am happy to hear that we were able to meet your expectation. It is very rewarding to hear that such wonderful comments about your stay and great feedback about our staff. Yes, sherry is awesome with providing information about attractions, restaurant etc. She is truly a fountain of information. Great that you were able to enjoy a dip in our heated outdoor pool and was able to grab a bite in our restaurant. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Stayed 4 nights .....all was good....front desk ALWAYS helpful and oozing knowledge about tourist destinations and directions...housekeeping was professional and fulfilled any requests....centrally located and close to town center....and that brings us to James and Jory who were spot on at the restaurant on site....good guys with friendly dispositions....actually everyone employed at the eatery were professional and friendly.... All in all a fine holiday in the nations capital....BW made it possible....thanks everyone
Dear vanillagorilla58, Great to hear that you were able to experience some great hospitality while staying with us during your holiday at the nations capital. I will surely pass on your wonderful comments to our staff specially James and Jory. I am pleased that all the departments contributed in making your holiday a great one. We look forward to hosting you again during your next holiday. Sincerely, Niran Abeysinghe
This motel offered everything we wanted; friendly helpful staff, reasonable price, clean rooms, comfortable beds, clean bathrooms, good climate control and an onsite restaurant. But especially free parking in an open lot since we have a van with kayaks on top and in garage parking is not an option. It was also tops on our list due to being close to the bike trails that lead into the city and public transportation so we didn't have to search for parking in the city. If you are a cyclist, you can cycle to downtown easily on a beautiful paved path a few mile from the motel and there is plenty of free parking in lots along the path. A couple of minor issues were a balky folding door for the closet and a strange angled half wall between the toilet and sink in the bathroom. It sticks out into the space and it's easy to stub your toes on it if you get up in the middle of the night. There is a fridge and microwave as well as in room coffee.
Dear whishigi, Thank you for taking the time to share about your recent experience with us. I am glad that we were conveniently located and was able to provide you with everything you needed for your trip home away from home.Yes one of the main benefits we offer is the complimentary parking and lots of it. Yes the cycle path is indeed very beautiful and is a popular route during the summer months. We will certainly look into the issue with the closet door and also the half wall between the toilet and sink. Once again thank you for your feedback and we hope to host you again in the near future. Sincerely, Niran Abeysinghe
Best Westerns, Hi my name is Janesh Mahalingam, I stayed best western hotel in Ottawa for one night with my entire family. When came inside the room, the room was big was big enough for one family and also it has enough space to put our luggage's, about five minute later I receive one call from the reception desk and he was asking me " If everything was alright was room is comfortable? And if you need anything please call us by pressing "0" and one of our staff will help you!". That was the first impression, any other that I have stayed no one ever call the customer and said "if everything is alright?". All I can say is this if you guys want to stay for one night or for week hotel, please go to Best Western, the hospitality was great, free wifi and also great restaurant for breakfast, lunch and dinner!!!!!!!
Dear Janesh M, Thank you for taking the time to write a wonderful comment about your recent stay with us. I am so happy to hear that we were able to meet and exceed your expectations.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
I go to this hotel really often and I'm always happy to see Sherry at the reception which is always smiling and cares about providing the best stay. Rooms are clean, and pool is heated. Restaurant is good.
Dear B D, Thank you for being a loyal customer to our property and the brand. Yes Sherry is truly a great ambassador to our hotel and provides the best recommendations for site seeing, restaurants etc.She is a great asset. We look forward to welcoming you back again soon. Sincerely, Niran Abeysinghe
Awesome service at front desk Stephanie was great! Clean spacious room, with a beautiful outdoor pool. Early check in and a late checkout helped immensely, friendly, kind and helpful staff was a bonus.
Dear David L, I am pleased to hear that you had a great stay with us and yes we agree that Stefanie at the front desk is great at what she does.We have a great team working for us, who never hesitates to go above and beyond to make the guest experience a great one. We hope to welcome you back soon. Sincerely, Niran Abeysinghe
My wife and I broached the matter of the hotel after we had checked out. I listened to her narrate her experiences and observations and I was highly impressed that they corroborated my own, too: good and considerate stall, neat facility and excellent services. You'll enjoy your stay there, no doubts. Thank you, Best Western Hotel Plus, Ottawa..
Dear jmfaboyede, Thank you for taking the time to write a review about your recent experience with us. I am happy that we were able to meet your expectations. We strive hard to provide a superior experience to all our guests and happy that we were able to accomplish our goal. We hope to welcome you back in the near future. Sincerely, Niran Abeysinghe
Clean room and good service but hotel is dated and things like the vending machines both didn't work well and one took money and said I wasn't charged. The price was inflated and for what I paid the room was dated.
Dear hellyeralison, Thank you for your recent comment on TripAdvisor. I regret that we were not able to meet your expectations but happy to hear that you found our rooms to be clean and our staff provided good service.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely Niran Abeysinghe
Reviews say this hotel has been refurbished? We only saw new wooden flooring in our room. Decor, curtains and carpets seemed dated. Our room was average, but my bed was very uncomfortable. Microwave and refrigerator. Writing desk and chair. Table and 2 chairs in the room. Pump action dispensers for shampoo and conditioner in the bathroom with only 1 soap for a hand basin and shower to share was not good for a BW Plus. Outdoor pool was very nice and warm but a long walk from the lobby and some rooms as it was right at the back of the hotel. Staff were friendly. Plenty of free parking.
Dear sydaus3, Thank you for taking the time to comment about your recent experience with us. I regret that we were not fully able to meet your expectations but will definitely review your feedback for future improvements. Sincerely, Niran Abeysinghe
Refurbished hotel provided great value for summer travel months, free and secure parking, great performing air conditioners, very courteous staff, and well prepared departure paperwork. The Filling Station at the corner of Clyde and Woodward is a great breakfast and lunch location, and Westboro is less than 3 kilometers north of hotel.
Dear savvysailormurr, Thank you for taking the time to comment about your recent experience with us. I am glad that we were able to meet your expectations.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Thank you lovely receptionists and Jory the bartender. You made us feel most welcome, and it is greatly appreciated:) Jory was so pleasant to talk to and was very obliging. The restaurant has nice breakfast as well and the pool outside is warm ??
Dear Kena W, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to meet your expectations. Thank you for the lovely comments about Jory, and I will be sure to share your comments with him.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
I booked this hotel through an on line booking service which I do commonly use. Unfortunately when I went to check in, they had a ready record of My booking, but there was some kind of a technical hitch between the booking company and hotel, and I was delayed for a few minutes. The reception agent was very apologetic, and assured Me was nothing to do with Me, but a rather regular scenario with the booking agency. That aside, My room was absolutely immaculate. I've stayed in hundreds, probably 1,000's of Hotels over My long career, and this one ranks right at the top for cleanliness and appointments. There was construction on the main highway and normal access to the Hotel location was closed, which could be bit of an issue for those not familiar with the area. As well as the great room, the staff were also superb.!! This place definitely ranks as one of the best places I've stayed in a very long time. Not sure how it gets it's designation as city centre, since in My opinion it is quite a ways from what I'd consider City Centre, but on Plus side, normally would allow for very easy access, with ample outdoor parking.
Dear CropFarmer, Thank you for your wonderful comments regarding your recent stay with us. I am pleased to hear that we were able to meet and exceed your expectations. It is very rewarding to hear such great feedback from our valued guests which helps to motivate all our team members to thrive even harder to deliver superior service and provide clean and comfortable rooms each time. I will definitely pass your comments about the top notch cleanliness to our housekeeping team.I agree with the construction along the main highway is somewhat of an inconvenience to all of us, but I am sure once it is completed, we will once again have easy access to the hotel. Thank you again for the wonderful comments and look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe
I'm actually surprised with all the positive reviews of this location. I've just been in the hotel yesterday and I cannot believe how poor the sound proofing of this hotel. I did not get to sleep as I can hear every movement of the guest at the upper floor and people talking at the hallway. The floor is all wood and this makes a poor sound barrier. Even when I try to walk in our room I could hear my footstep. I have used other Best Western in Toronto but their floors are carpeted and not wood.
Dear Ross U, Thank you for taking the time to comment about your recent experience with us. I am truly sorry to hear that we were not able to meet your expectations and that your sleep was interrupted by the lack of sound proofing in your room.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Niran Abeysinghe
Stay was very enjoyable. The staff were friendly and attentive. Always ready to assist. Room was modern but elegant. Nice touch. Restaurant was very good too. The location is just outside downtown but not far. A short bus ride or cab ride away. The heated pool is an added bonus. Will definitely stay again.
Dear Paul P, Thank you for taking the time to comment about your recent stay with us. I am pleased to hear that we were able to meet and exceed your expectations.I am glad that you were able to enjoy some of our facilities during your stay. Yes I agree the heated outdoor pool is a big hit during the summer season. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
I'm giving 5 stars mostly because of the customer service and value. If you're reading this looking for 5-star luxury, this review won't help you. Anyway, the property is clean with tidy rooms. My room wasn't luxurious but everything was kept in excellent condition. From the start, the front desk was very courteous and on top their responsibilities. It appeared that the staff had a clear understanding of how to deliver good customer services Where they shined is in the way they handled an issue in which a large group of kids stayed at the hotel and got a little noisy during the evening. I mentioned the issue to the front desk who immediately jumped into action and made things right for me. Ultimately, they moved me into one of the suites which was away from the kids and quiet. I never heard another peep during my final two nights. I think they also cracked down a little harder on the noise so kudos to them for standing up for us business travelers.
Dear jth2121, Thank you for taking the time to comment about your recent experience with us. I am glad that we were able to meet and exceed your expectations. We appreciate your honest feedback and I am happy to hear that the front desk staff was able to relocate you so that you were able to get a good nights sleep during the remainder of your stay. Yes we do everything possible to make our guests feel at home and ensure that they are able to get a good nights rest while staying with us. We hope you will consider us to be your home away from home when visiting our nations capital. Sincerely, Niran Abeysinghe
Friendly and helpful staff, clean and comfortable room and bed, spacious room, decent restaurant with craft beer and above average quality of food, good location for arrivals and departures, quick chevk-in and check out
Dear Canuck102150, Thank you for taking the time to comment about your recent experience with us . I am happy to hear that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
The room it's good, clean and have parking available, except it's a bit noisy at night (it's Saturday). Very close (driving distance) to all the places we are visiting in Ottawa. Not much view as we are in the ground floor.
Dear Bosco T, Thank you for taking the time to comment about your recent stay with us. I am happy to hear that we were able to meet your expectation. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Really friendly and outgoing staff, very clean and a little worn.... Stayed for business the check in was quick, friendly and cordial. The room was renovated but the wall paper can`t hide the damaged wall around the ac under the window...the bed was AMAZING and very clean. All in all for the value you get a nice clean room with the nicest people working there.
Dear Traceler13, Thank you for the wonderful comments regarding your recent stay with us. I am glad that we were able to meet your expectations. We are currently working on repairing the damaged walls under the AC units which was caused by the recent upgrades to our PTAC units. It is work in progress and should be completed soon.I am pleased to hear that you found our bed to be amazing and clean. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Very friendly welcome upon arrival. Upgraded when they found a suitcase still in the room we were assigned. Very close by to the hospital. Food was great at the restaurant downstairs. Check out was no problem. We would stay here again if we need to.
Dear BVB4750, Thank you for taking the time to comment about your recent stay with us. I am sorry that you were initially sent to a room that already had a suitcase, but happy to hear that the staff was able to rectify the situation very quickly. Once again thank you for taking the time to fill out the online survey and we look forward to welcoming you again soon. Sincerely, Niran Abeysinghe
I would recommend this place we had a very pleasant experience. We travel with 8 month old twins and they provided little cribs and the fact that there is a microwave and a fridge in the room makes it very appealing to us. Nice area of the city very centric.
Dear Sonia W, Thank you for your wonderful comments regarding your recent stay with us. I am pleased to hear that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Always stay here for its cleanliness and access to and around the city. Lots of parking, staff really good, and the breakfast is top notch. You pay a small price for a tasty and plentiful breakfast with super service. Better than the included tasteless ones offered by other hotels, including BW.
Dear Normor, Thank you for taking the time to comment about your recent experience with us. Thank you for being a loyal member of the BestWestern family! We do take pride in providing a clean and comfortable room to all our guests and our team goes above and beyond to make all our guests feel at home. We look forward to welcoming you back soon! Sincerely, Niran Abeysinghe
We stayed only one night before leaving Ottawa, great value, comfortable room and really friendly staff. The hotel is currently being refurbished but the room was comfortable and clean. The location is convenient for the airport, downtown and restaurants.
Dear JeannineBC, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Niran Abeysinghe
Hotel was clean and well maintained. Staff were helpful and courteous. Hotel restaurant had good food and good prices. Close to attractions in the city. Easy to get to. 9/10 experience overall. There was someone smoking across the hall from us shortly after we arrived. I informed the front desk and they upgraded us to a top floor suite at no charge because we had a 9 month old with us. Excellent service. Would recommend
Dear James K, Thank you for taking the time to comment about your amazing experience with us. I am sorry to hear that you were initially inconvenienced by one of the hotel patrons smoking in our non smoking rooms. It is regrettable that we still get some individuals who completely ignore our house rules and cause inconvenience to other valued guests. It is great to hear that our receptionist was able to look after you and your family and prevent further disturbance to your stay. Thank you again for your wonderful comments and look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe
We stayed in this hotel for almost 6 months and it was fantastic. The staff made our hotel experience exceptional. Adrienne and Stefanie were extremely helpful, friendly, and accommodating. I can't say enough about the staff - they truly made our stay feel like home. There was ample parking throughout our stay. The WiFi connection was great in the rooms. We will definitely be coming back!!! Thank you Best Western staff!!!
Dear 219brittany, Thank you for taking the time to comment about your recent stay with us and thank you for being a loyal BestWestern family member for the past 6 months. I am pleased to hear that we were able to meet and exceed your expectations. I will definitely pass on your wonderful comments to Adrienne and Stefanie. I agree that we have a great team working for us who will go above and beyond to make the guest feel at home. Thank you again for the wonderful comments and we look forward to hosting you again soon. Sincerely, Niran Abeysinghe
Hotel was clean and well maintained. Staff were helpful and courteous. Hotel restaurant had good food and good prices. Close to attractions in the city. Easy to get to. 9/10 experience overall. There was someone smoking across the hall from us shortly after we arrived. I informed the front desk and they upgraded us to a top floor suite at no charge because we had a 9 month old with us. Excellent service. Would recommend.
Dear James K, Thank you for taking the time to comment about your recent stay with us. After reading your comments, I believe the rating for your review was done in error. I am happy to hear that our staff was able to relocate you when you found someone smoking across the hall from you. We are 100% non smoking hotel but unfortunately we do have some individuals who refuses to oblige by our house rules and we will do every thing possible to deter them from inconveniencing other guests. I thank you again for your valuable feedback and look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe
I can't say enough about my stay (stays) at this location. Right from entering the front door till the time we left. All the staff were very pleasant and helpful. Restaurant was very good as were the servers. WiFi connection was great too. Overall, I will be BACK!!
Dear Susan E, Thank you for your wonderful comments. Our staff does try hard to make everyone feel at home. I am happy to hear that we were able to meet and exceed your expectations and we look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
Room was exactly as advertised. Hotel has been recently updated and you can tell. Staff were very warm and friendly. Lots of parking on site. Hotel was easy to find (right off the 417) and the centre of Ottawa is a quick drive away.
Dear Heather H, Thank you for taking the time to comment about your recent experience with us. I am glad that we were conveniently located for your travel needs. Yes we have done quite a lot of upgrades to the property and we are still continuing to upgrades the interior and exterior of the building. Our staff is well known to be very hospitable and caring and always try their best to make our guests feel welcome. They are one of our strongest assets. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
My wife and I stayed at this hotel last Thursday and again on Monday night while in Ottawa as we visited family in the surrounding area and near Toronto. We must say the staff from the moment we arrived and left went over the top to make sure we were welcomed and treated us so kindly in every respect. It is clearly evident, they have superb managers who know how to treat staff including the staff on the front desk, to the cleaning staff and the restaurant staff. When we arrived we were greeted by such friendly staff who provide us with a drink voucher. Thinking we were too late to catch the restaurant & bar at 10:30 , Jory, quickly responded and brought us supper and wine to our room. On Monday night we were late getting in from the Sens game and while looking for some munchies at 11 PM , Jory again came to the rescue, stayed late and delivered wings and wine to our room. I heard Fran made it all happen...I must say the service at this hotel is one in a million!! Thanks to all staff for making us feel at home.
Dear jcmurray2016, Thank you for taking the time to provide wonderful comments about your recent experience with us. I am happy to hear that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am pleased that the restaurant team was able to go above and beyond to service your dinner requests. We always try to make the guest feel at home when they are visiting us and it is truly rewarding to hear that we were able to accomplish that. I thank you again for taking the time to write such a wonderful comment which helps to motivate the staff and increase their morale. We look forward to welcoming you again soon. Sincerely, Niran Abeysinghe
Our family enjoyed 6 nights at the Best Western Plus during the March 2018 spring break - we visited Ottawa from Vancouver, BC, with our 15 year old son and Mom/Dad of course. The Room Our room was on the 4th floor (that's the top floor) with 2 queen beds, non-smoking. We would recommend the top floor of any hotel that's not full concrete construction, as it avoids any noise from people walking or running on the floor in the room above you - not pleasant when you're trying to sleep because you're on a different time zone. The room was large and spacious with a desk and round table, and kept tidy and clean by the hotel staff throughout the week of our visit. The beds were very comfortable, as were the pillows. Drapes were blackout, and the heat/air-conditioning unit was about as quiet as you can get for an in-wall unit to the exterior. You can hear hallway noise - such as housekeeping staff or other guests talking/running down the hall - for this reason, we would recommend you ask for a room on the end of the hallway, to minimize other guests having to walk by your room. Oddly, there was no do-not-disturb sign to put on the outside of the door. The TV was a large flat panel with a good image, and the room included a microwave and fridge. The fridge in our unit did emit a high pitch squeal, so we unplugged it at night - though I expect this was a unique problem to our particular fridge - note the fridge is housed in a wooden cabinet to help contain any buzzing noise, which, other than the high pitch squeal, was minimal (suggest hotel facilities take a look at this fridge). If you have a child with a gaming console, bring your own HDMI cable (the TV won't have one, as it's connected to a data network for service). Restaurant The hotel has an excellent restaurant. They serve breakfast until noon each day, and I believe later on the weekends. And the breakfast is excellent, service friendly and prompt. And prices are reasonable. We would highly recommend having breakfast at the hotel restaurant each morning. I enjoyed eggs and bacon with toast several mornings, my son eggs benedict, and my wife an omelette. If you are gluten free, they have an option for gluten free toast! Oh, and they will do room service for you too. Parking Is free, and there was ample space for us to get a spot close to the door no matter what time we returned to the hotel at the end of each day. Other Services One big bonus is a 24 hour Shoppers Drug Mart across the street from the hotel - and it's a large Shoppers with lots of the common stuff you might need during your stay. The hotel is close to the 417 highway, and is centrally located in the metro-Ottawa area. WiFi was fast and reliable in the room. We did order Chinese food late one evening from the binder of recommended restaurants in the area that was included in the hotel room - the delivery was prompt, and the food was excellent, plus the delivery person very friendly. There is also a laundry room in the hotel for guest use - we didn't use this service during our stay.
Dear Tim P, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to exceed your expectations. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.I am sorry that there was no Do Not Disturb sign in your room and that the mini in-room fridge emit a high pitch squeal. I have forwarded your comments to the housekeeping and maintenance manager for review and follow up. Thank you for your kind remarks and suggestions for our future guests and we look forward to welcoming you and your family again in the near future. Sincerely, Niran Abeysinghe
We stayed here one night, arrived late and left early in the morning. We found the room to be clean but nothing special. The beds were okay, my one daughter found the room to be cold. What was really annoying was that the phone in the room rang at around 2 in the morning. The person on the other end was claiming to be the front desk, asking for our credit card information as their system went down and they lost it. We figured it was a crank call and hung up. It ruined our sleep and we were not to happy. Told the front desk in the morning and he mentioned that it has happened before. Someone could be duped by that , especially when they are half asleep.
Dear Mumbo82, Thank you for taking the time to comment about your recent experience with us.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The safety and privacy of our guests is always our top priority. Call scams to guest rooms are trending upwards in the hospitality industry and we have notices posted through out the building creating awareness for our valued guests. I sincerely regret that the perpetrator was able to get through to your rooms and ruin the sleep for you and your family.Please note that we are taking every possible precautions to prevent these scam calls from reaching our guest rooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Niran Abeysinghe
I wish I could make this review a 3.5 because that's where it belongs in my opinion. This is our third time staying at this hotel in the past 5 years and we have seen changes just due to time and wear & tear. The first time we stayed the bed was so comfortable we actually found out what the mattress was and we have that same one at our house- this time not so much. I don't know if they changed mattress types or if they just haven't updated but I found the bed to be somewhat uncomfortable this time around. The rooms are still decent but they need upgrading- mosly smaller things like painting etc. Our tub worked fine but the faucet handles were missing trim parts and the removable cover on the front to access the jacuzzi motor was barely hanging on. The breakfast was fine but certainly not fantastic. I am not sure this has as much to do with this hotel as it does in general with hotels that offer complimentary breakfasts. I think we have grown tired of them over the years as they are mostly bland. Just a personal opinion. The common areas are clean and the staff was very friendly. While this is still a good hotel, I think if we come back to Ottawa in the near future we might try something different.
Dear Kevin K, First and foremost, thank you for being a loyal customer for the past 5 years. We truly appreciate your loyalty and business. I regret that this time around we were not able to meet your expectations. We do change our mattresses depending on their condition and continue to use the same brand through out the hotel. We continue to update the guest rooms/exterior and the work is still in progress. I have communicated your comments regarding the faucet handle and the cover to the jacuzzi motor to our maintenance team for review and follow up. Thank you again for your loyalty and we will use your feedback to recommend improvements to our product. Sincerely, Niran Abeysinghe
Had a very nice stay at this hotel compared to Travelodge where we stayed previously which was terrible. The staff at Best Western were pleasant and helpful. The room was nice and the beds very comfortable. Would definitely recommend Best Western Plus Ottawa for your next stay.
Dear Kar554, Thank you for taking the time to comment about your recent visit to our property. I am sorry to hear about the circumstance of the reason for your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon under a better circumstance. Sincerely, Niran Abeysinghe
The hotel is within easy walking distance to the Civic, 15-20 min, or a short cab ride. With evidence of a medical appointment there is a discount on the room. A coupon was received on checking in for a free beer, wine or beverage in the bar.
Dear bill s, Thank you for taking the time to comment about your recent experience with us. Yes we are conveniently located close to the Civic hospital and offer a special hospital rate once the appropriate documentation is presented at check in. I am glad that you were able to enjoy a complimentary beverage on us. We look forward to hosting you again in the near future. Sincerely, Niran Abeysinghe
We stayed at the hotel for 3 nights. It was very nice and clean. Bedding comfortable and staff was very accommodating. The restaurant was clean and not busy. We had some nice salads with chicken or salmon.
Dear Bob M, Thank you for taking the time to comment about your recent experience with us. I am glad that we were able to meet your expectation. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Great to hear that you were able to enjoy a meal at our onsite restaurant We hope you will come back and see us again soon Sincerely, NIran Abeysinghe
Veery clean and and quiet. Location isn't the greatest but you wouldn't be staying here for that reason. Choose a hotel closer to downtown if you are a tourist. Easy check in, great customer service. The only thing that would make this hotel great is a free breakfast. A little pricey for the location!
Dear Bluntforce18, Thank you for taking the time to comment about your recent experience with us. I am happy to hear that you were able to enjoy a relaxing stay in one of our clean, quiet and comfortable rooms. I regret that our location was not ideal and that you found our pricing to be a little higher for the location. As you may not be aware, we do have some rates that is inclusive of breakfast which might be an option to consider when booking your next reservation. I thank you for your feedback and look forward to welcoming you back again in the near future. Sincerely, Niran Abeysinghe
The rooms in this hotel are fine with lots of space for working. The laminate flooring in the rooms does not clean well giving the impression that the floors are dirty ( when they may not be.)Had a room with a leak in the closet but was taken care of and room change was done well. There is no breakfast included in this site which is something that I have come to expect as a Diamond BW points member. The restaurant is Ok but the menu is a bit limited and the prices a a bit high for what you get. The prices for the rooms however are attractive for Ottawa and the location was good for where we were working.
Dear abdcfish, Thank you for taking the comment about your recent experience with us. I am sorry to hear that we were not able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad to hear that our staff was able to take care of the issue with your closet and that our location g and pricing for the rooms was attractive to you. We would love the opportunity to welcome you back on your next visit to Ottawa. Sincerely, Niran Abeysinghe
Stayed at this hotel for a bit, and had such a bad experience. Booked it online, so we couldn't get out of the reservation. People beside us were smoking joints a lot and the smell was really disgusting (even in the hallways). The room does not look anything like it does on the pictures. A few times when we were gone we came back without our rooms cleaned, and they told us that they couldn't do anything about it because the cleaning ladies weren't there anymore. I made one call for two minutes to Gatineau and had them charge our room 10$ extra (when Gatineau is not long distance?). Also, my boyfriend injured himself, and there was NO FIRST AID KIT OR ICE... and the front desk told us to walk to Shoppers Drug Mart to get ice OURSELVES across the street?! (After going to buy ice, we realized they have ice in the back of the hotel which they didn't tell us) I'm sorry but I travel the world as an athlete and it's really sad to see Ottawa (my hometown) having the worst service out of all hotels I've been to. Also, I had a meeting with the manager and she did not care at all about our complaints. I don't like complaining but I needed to post this so they can at least buy a first aid kit (so the next person doesn't take them to court).
Dear Petra J, Thank you for taking the time to comment about your experience with us. I am truly sorry to hear about your poor experience at the hotel. Please call us so that we can get more details about your incident. Thank you, Niran Abeysinghe
I usually stay at holiday inn, but because of the convenient location of this hotel, I gave it a try as it was recommended. It was perfect, the room, the in hotel restaurant was very good and really convenient as well. The staff was great, especially reception. I'm going to continue using this one during my stays in Ottawa. Joe Jensen
Dear Joe J, Thank you for taking the time to comment about your recent experience with us. I am glad that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back on your next visit to Ottawa. Sincerely Niran Abeysinghe
Good hotel to stay in while in Ottawa. Staff was really nice. The person who checked me in was really nice and gave me a wealth of information about the hotel and the BW rewards program. Room was too cold for my liking but overall it was a nice, clean room.
Dear dal288, Thank you for taking the time to comment about your recent experience with us. I am happy to hear that your overall experience with us was satisfactory. Thank you for complimenting our staff and I agree they always go above and beyond to provide a superior guest experience. I am happy they were able to provide you with valuable information pertaining to BestWestern Rewards program\\ I regret that the room was colder than what you wanted it to be but glad to hear that you found the room to be nice and clean. Thank you again for your valuable feedback and look forward to hosting you again soon. Sincerely, Niran Abeysinghe
I stayed here for one night in January of 2018. I had an appointment in Ottawa, so I only needed a place to sleep for the night. I booked on Hotwire for $103 per night, including parking. The hotel is conveniently located, easily accessible off the 417. It is located within walking distance of several restaurants and shops. The public bus has a stop out indeont. The outside and parts of the inside of the hotel are dated. However, there appear to be ongoing improvements. For example, my room had new hardwood floors and updated bedding. The hotel staff were all considerate and customer service oriented. Whenever I engaged with them, they asked how my stay was going and if there was anything they could do for me. The room itself was well equipped with a bar fridge and microwave. The website advertises that each room has a hair dryer, but I admit it took me more than a few minutes to find it (it was hanging on a hook on the back of the bathroom door). The only negative thing I have to say about the hotel is that I found it quite noisy. I could hear other hotel patrons walking and talking down the hallway and I could hear noise in the rooms around me. However, I did not call the front desk to complain nor did I ask to be moved to a quieter location. I feel that if I had, my request would have been accommodated. I would stay at this property again for short term stays in Ottawa.
Dear Kathleen D, Thank you for taking the time to comment about your recent experience with us. I am happy to hear that we were able to meet your expectations. We are continuously making improvements to the property to enhance the overall guest experience and thank you for appreciating our efforts. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We stayed here for 3 days during our trip to Ottawa on the Canada day weekend. The hotel is a little far from the parliament hill and bus service is not so good. But this is not a problem if you have a car, or like our case Uber. It worked well for us, because we wanted to avoid the crowd. We didn't use the hotel facilities much, neither did we eat there. But the room was quiet and the staff was nice. We didn't have many demand and didn't want to be bothered much. We got the privacy we needed. There is a nice diner called Rocking Johny and a shopper's drugmart across the road. I will probably stay here if I visit Ottawa again.
Dear hirakchatterjee, Thank you for taking the time to comment about your recent experience with us. I am glad to hear that you were able to stay with us and enjoy the 150 Canada Day celebrations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you were able to get the privacy you needed while enjoying the comforts of our quiet rooms. We hope you will come back and see us again soon.+ Sincerely, Niran Abeysinghe
Great location close to where I needed to be the following morning. Big rooms, somewhat old and they would welcome some renovations. Beds were too soft. No breakfast included which, including the overall experience, made me feel the fare I paid was quite overpriced.
Dear alaurentino, Thank you for taking the time to comment about your recent experience with us. I am glad that our property was conveniently located for your business trip. Yes I agree that the rooms are of a decent size and we are continuing our efforts to improve the overall look in our guest rooms. Even though we do not offer a complimentary breakfast, we do offer rate packages that includes a cook to order breakfast which might be a option for you in the future. Thank you for your feedback and we look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe
Love the new exterior changes you have done to the property! Looks great and like the new and quiet Ac/Heating units in the rooms, what a big difference, your rooms looks great! Nice to see continuous efforts are being made to improve the appearance of the hotel. Keep it up!
Dear DRUMMERMATRIX, Thank you for taking the time to comment about your recent experience with us. I am glad that you are noticing and appreciating our on-going improvements to the property and the guest rooms. Yes the property is looking great with the new updates we have done to the exterior. The new energy efficient PTACS are a welcome change to the property. Thank you again for your kind comments and encouragements and we hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Stayed for one night. Room is very clean. Not much around in terms of food. The lounge/bar is poorly staffed and the food isn't great. Better to order in from outside. . Wake up call didn't come. Front desk is skeleton staff which means waiting in line for some time.
Dear stargrit, Thank you for taking the time to comment about your recent experience with us. We regret that your overall experience was less than satisfactory. I am sorry to hear about your poor experience in our on site restaurant and that the wake up call did not go through. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Niran Abeysinghe
Starting with the check in,it's a positive experience. Beds are a 10+ ,rooms nicely decorated , the lady who made up our room was amazing, she could not do enough for us. We ate in the restaurant, good food ,reasonable, good service.
Dear D7249TIkeithf, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We haven't stayed at a Best Western for years, because we were not impressed by the chain. I booked three nights at this one because of its proximity to family in the area. In the end, it was better than I expected. There is construction/renovation going on at the hotel, so when we arrived, it did not look promising. The entrance is small and uninviting, and my heart sank. The situation did not improve with the person who checked us in. Despite the fact that I had dutifully filled in the "preregistration" form sent to me by email, she asked us twice whether we had a car (we didn't), and she was under the impression that we needed a pull-out bed (we didn't). On top of that, she asked me write in my husband's name beside my own. Why does the hotel need that? I had asked for a high floor--and the check-in person gave us a room on the second floor. The hotel has only four floors, but still: What's the point of letting guests make requests if they are simply going to be ignored? When we got to the room we were surprised to find that there was no carpet anywhere on the floor. This probably makes cleaning easier, and in general I would prefer it, especially in the summer. However, it was extremely cold in Ottawa that week, and cold bare floors were not so nice for walking on. We were in Ottawa during a major cold spell. On our first night, we kept cranking up the thermostat, but still felt cold. The next day we asked for additional blankets, and they were supplied. On subsequent nights we were warm enough. On our first morning, we were wakened by a wake-up call at 7:00 am--which we did NOT ask for. We spoke to someone at the desk, and sure enough, a wake-up call was listed for our room--yet another indication of the problems the hotel seems to have with keeping accurate records for its guests. So there were a number of glitches at the beginning of our stay. But after that, everything gradually improved. Our room turned out to be extremely large, with far more space than we needed. There was a full-size closet--something that is often missing from the rooms in other hotel chains. The bedding seemed to be new. The sheets were comfortable and not coarse, the way they often are in mid-range hotels, and the mattress seemed relatively new, without the usually ridges and hollows that well-used hotel mattresses unfortunately develop. There was a small fridge and a microwave. The room had a comfortable desk and chair. The Wifi worked perfectly; I never had problems with it, and it was included in the cost of the room. The water pressure in the bathroom was excellent--I really enjoyed my showers. The water was, however, very very hot; people with children would have to be extra careful. I discovered the exercise room on my second morning. It is small, with just a few machines, but I really enjoyed using the elliptical on a couple of mornings. Suggestions for the management: 1) Check on the air circulation. The room smelled very strongly of plastic, and never seemed to air out. 2) Maybe consider getting a machine with a screen that is not six feet off the ground. For a short person like me, it was impossible to look at without bending my head back. Instead, I read a magazine while I exercised, although light bouncing off the page made reading somewhat difficult. We ate at the little cafe in the basement once, for breakfast. Again, it did not seem promising: Who wants to eat in the basement? But the server was unbelievably prompt and efficient. Our breakfast came very fast and was quite enjoyable. Just the usual eggs and toast, but it was delicious. For the most part, the hotel was reasonably quiet and peaceful. I believe the construction work was suspended for the week, because of the extreme cold, so we did not have to deal with noise from that--and in any case, we were given a room far from the construction site. Some people came in very late on the third night, and seemed to be moving furniture at 1:30 in the morning--but I guess people will always be inconsiderate.
Thank you so much for taking the time to submit your detailed review. We really appreciate your comments and feedback. We are very glad you chose the Best Western Plus Ottawa City Centre for your visit to Ottawa. You mentioned you had not stayed at a Best Western hotel recently and we are glad you decided to give the brand another visit. The renovations mentioned are soon to be completed and we look forward to you returning next time to you come to Ottawa. Wishing you Happy New Year and a wonderful 2018!
Clean room, great beds, great wifi, TV needs to be clearer and the staff are excellent! Centrally located right at the Queens way also shopping mall right across the street. we will return o this hotel.
Dear frankdV7673CB, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
The room was nice and check out staff were great but that check in person was to be honest a nightmare. It was like he did not want business and As I was waiting in line he was in an arguement with another customer. I like Best Western and will stay at others but this was a unique bad experience.
Dear Larry L, Thank you for completing the survey regarding your recent stay at our property. We regret that your overall experience was less than satisfactory and that the experience during your check in was a nightmare. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future. We hope that you will give us another chance to redeem ourselves. Sincerely, Niran Abeysinghe
Overall stay was excellent the food was extremely good and people may not know about restaurant as it is located in the basement kind of out of sight. The carrot cheesecanke was to die for. The staff are extremely friend and make lots of suggestions
Dear 526kathya, Thank you for taking the time to comment about your recent experience with us. We are pleased to hear that we were able to meet and exceed your expectations. We are glad that you were able to enjoy a meal at our on-site restaurant and tried the delicious cheese cake. I will certainly share your feedback with the restaurant team. Sincerely, Niran Abeysinghe
We have stayed many times at the Best Western, each time for men's gymnastics competition. It serves the purpose for a one or two night stay in the city. It has a gym and a restaurant but no pool. It is located across the street from a small mall with a Monkey Joes and Shoppers Drug Mart. The room is a good size. I like that the toiletries are a full bottle size and attached to the walls in the bathroom. So if you like to take home the trial size toiletries as souvenirs, fuggitaboutit! On my arrival, the hotel looked like it was under construction. I was told that they were replacing the a/c units. When I entered my room, there was an old, broken down air conditioner on the floor. I called the front desk to have the old a/c unit removed from the room and I was given the same information about the units being exchanged instead of having it removed from the room for my stay. I was very disappointed that they would give me a room with an a/c unit on the floor and then even more disappointed that they would not remove it when I requested. So for that part I was not pleased about at all. The room and stay itself, was as usual, fine.
Dear Suyen D, Thank you for taking the time to comment about your recent stay with us. I am sorry your overall experience was not satisfactory, we are also disappointed when a guest does not have a 100% positive stay. We are currently installing new HVAC units in all of the guestrooms. This was taking place during your stay, we deeply regret this inconvenienced you. As much as possible we try to minimize the disruption to guests while trying to improve the hotel property. Unfortunately this is not always 100% possible. I am sorry that you were in a room with the old AC unit on the floor. I hope that you will consider staying with us again once the renovations are complete so that we can have another chance to provide you with a superior experience. Sincerely, Niran Abeysinghe
Outdated, lights in room did not work, no carpet even in hall. Cold slippery floor. Not enough bedding. HVAC sitting on floor, view from hotel window is a parking lot full of lumber and construction. Heat could not be adjusted. Small tiny old tubs. This was an Upgrade to business class room! Not even coffee or breakfast included. Price for one night with taxes $260.00. NOT WORTH ANYTHING LIKE THIS. Staff was nice. Room was clean. The person next door sounded like they were having a shower in my room! Not good soundproofing!
Thank you for taking the time to complete a survey. We are very sorry we did not meet your expectations and that you had a less than satisfactory experience during your stay. We are currently installing new HVAC units in all of the guestrooms. There is scaffolding and building supplies in the exterior areas of the building while the construction is taking place. It is due to be completed by the end of December. We are very there was some noise and disturbance caused by a room next to you. We appreciate your comments about the friendly staff that served you and the cleanliness of the guest room.
We always stay in the same hotel in Ottawa and find it very relaxing after ort busy family visit we will continue staying at the same address to accumulate points and upon more travels surge for BW hotels.
Dear 342louisee, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet and exceed your expectations. Thank you for being a loyal guest to the hotel and the brand. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
I stay at multiple different Best Western and Best Western Plus hotels often for both business and pleasure. The experience is consistently excellent in service. There is often an element of construction that is unfortunately a part of improvements, however it very good to see the ongoing improvements. I so plan to be back soon.
Dear tammyhI2922SA, Thank you for taking the time to comment about your recent stay with us and for being a loyal Best Western member. I am happy to hear that we are able to meet and exceed your expectations. Thank you for appreciating our continuous commitment to enhance the overall guest experience and we look forward to welcoming you back to experience the finished product. Sincerely, Niran Abeysinghe
the hotel was really clean and rooms were great. The staff was really friendly. However, we hear the elevator even if our room is located a few rooms away and the pool is seasonal so not great for hockey teams during hockey tournaments
Dear Patrice S, Thank you for commenting about your recent stay with us. I regret the inconvenience caused by the sound of the elevator. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Niran Abeysinghe
Very clean and spacious rooms. Came with microwave and fridge. Food at the hotel was very good and not expensive. Other very good restaurants located close to the hotel as well. Close to off on ramps of the 417.
Dear Diana L, Thank you taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
This Hotel is great - clean and comfortable. The staff goes out of their way to be friendly, helpful and knowledgeable. The restaurant is also very nice! Delicious food, nice atmosphere, friendly people and reasonable prices.
Dear annekj4787FH, Thank you for taking the time to comment about your recent stay with us and I am glad to hear that we were able to meet your expectations. Yes I agree that our staff goes out of their way to make the overall guest experience great. I am glad that you were able to take advantage of our in-house restaurant. Thank you for staying with us and we look forward to welcoming you back. Sincerely, Niran Abeysinghe
Not many other choices at this price in this vicinity of Ottawa. Staff made the best of the situation as there were major renovations being done during the time I was there. Restaurant was good - the one staff was very busy but helpful.
Dear Deborah E, Thank you for your feed back regarding your recent stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Excellent service and friendly staff. I always make this "my home away from home" when in the nation's capital. It is a good location near restaurants, hospitals, museums etc. I would recommend it in a heartbeat!
Great hotel. Friendly staff. Takes time to maintain hotel and let their guests know of any upgrades happening. Not too many amenities in the area but a simple shopping mall in the area and bus stop access. Close to hwy access.
Dear natachab754, Thank you for taking the time to comment about your recent stay with us. I am happy to hear that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
This Best Western Plus Hotel in Ottawa is certainly a very good choice. We stayed there for two nights and were totally satisfied. Everything was good, from the check-in to the check-out. Personnel was very friendly and competent. The breakfast was also very good. However, if you can, try to avoid the rush hour as it can get very crowded!
Dear Otto B, Thank you for your comments regarding your recent stay with us. By providing feed back about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
Construction equipment everywhere outside. Parking was farther and limited to accommodate for this. Nose level was too high and ongoing to 4am. This could of been managed better by staff. Breakfast in restaurant was really good but would be nice if was opened earlier on weekends also.
Dear Q1950YUjenniferl, Thank you for providing feed back regarding your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations and regret the disturbance caused by the neighboring rooms till 4am. We are in the process of enhancing the property's exterior appearance and also upgrading all our in-room AC & Heating units with brand new energy efficient PTAC's which is the reason for all the construction equipment at the property. I am sorry for the inconvenience caused with the lack of close by parking due to our construction. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Niran Abeysinghe
I wasn't paying attention enough when booking this place and just thought it was city centre based on name. It's not really city centre. On a busy road near a mall. I think its ok if you don't want to be in walking distance to anything downtown and just need a quick spot to stay.
Dear JohncpSimon, Thank you for commenting about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future Sincerely, Niran Abeysinghe
Easily accessible off highway, friendly staff and very spacious comfortable rooms. There is not an included breakfast with this hotel (which was disappointing as we appreciate that feature with most best westerns) but they have a restaurant on site for meals. It is too bad the hotel and restaurant don't work together to coordinate this as a plus feature for guests (ie BW in Cornwall has their own restaurant which provides full breakfast for hotel guests as part of rate).
Dear imleavinonajetplane, Thank you for taking the time to comment about your recent stay with us. While we are glad to hear about our friendly staff, spacious and comfortable rooms, we regret that you were disappointed by not having breakfast included with your rate. If you do happen to visit us again, please take a moment to check our breakfast included rate package which also features cook to order menu items. We thank you for your feedback and look forward to welcoming you back. Sincerely, Niran Abeysinghe
Had a great stay, no issues at all. I had a great time, will return again, soon., but not in winter, maybe summer, when its warm and sunny and warm. I really like warm weather, especially the start gazing at night, which this hotel is in a great location.
Dear rinaldomrb, Thank you for taking the time to comment about your recent experience with us. I am glad to that we were able to meet your expectations. We are also glad to hear that you had a great stay with us and look forward to welcoming you back during the summer next year. Sincerely, Niran Abeysinghe
The hotel was one of the nicer hotels, I have stayed at, in the past year. The staff were exceptional and the location was perfect, for us. Any issues just talk to the staff, they were always there to help, quickly. (Just ask Sherry)
Dear kimdl8675XH, Thank you for taking the time to comment about your recent stay with us. Thank you for being loyal to us and the brand! Yes I agree that our staff is exceptional and they will go above and beyond to make the customer experience a great one. Thank you again for the wonderful comments and we look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe
Location and hotel are fantastic. Visit Golden Palace chinese restaurant for the best egg rolls in Canada!!! Shopping mall across the street with Pub/Resto and shops. Easy on/off the 417 highway from both directions.
Dear Mark P, Thank you for providing feedback regarding your recent experience with us. I am pleased to hear that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
This hotel is located most conveniently for the sights in Ottawa as well as across the river in Quebec. It is close to shopping and on bus lines to get downtown.. For my needs, it is across the street from my dentist office and very close to my eye doctor, both of whom I visit at least once a year. I usually stay at the City Center Ottawa for this convenience. As well it is close to the Queensway entrance which facilitates our trips.
Dear Gail B, Thank you for taking the time to comment about your recent experience with us. I am pleased to hear that our hotel was conveniently located for your needs. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again during your next visit to the dentist and the eye doctor. Sincerely, Niran Abeysinghe
I find the renovations to this hotel...which are still ongoing...have made a stay at this facility to be an upgrade and staff are well trained , courteous and efficient. I will stay here again and would recommend it to friends and associates.
Dear foleyinsurance, Thank you for taking the time to comment about your recent stay with us. It is always very rewarding to hear that our on going efforts to improve the overall guest experience is being recognized and appreciated. Thank you for the feedback and loyalty towards the brand and we look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
Stayed here on points so I can't comment on the cost. The room, though dated, was spacious and well furnished. the furniture was a little tired, especially the bed. There was a microwave and bar fridge in our room. The shower had great pressure and instantaneous hot water which was great. Wifi service and tv worked well. Check in seemed to take a long time especially since I had checked in on line and arrived within my requested early check in time. There's some shopping and eating venues nearby, but due to rain, l was unable to check them out. There is a restaurant in the basement level which the staff highly recommended. I didn't bother. Sounds like there is some room renovations going on. I could hear construction noise even at 6 pm. As an FYI, we used this location for an over nighter prior to a flight. Taxi cost about $31 and took about 15-20 minutes.
Dear BT-Traveller, Thank you for your feedback regarding your recent stay with us. I am glad to hear that you found our rooms to be spacious, well furnished and you were able to enjoy uninterrupted secured service with our top of the line WiFI network. I regret that the check in took longer that you expected. With the Runtriz Pre-Arrival messaging platform, we can only receive the special requests from our guests but is not capable of on-line check in at the moment. I am certain that this functionality will be available in the near future. Once again thank you for sharing your experience with us and we look forward to welcoming you in the near future. Sincerely, Niran Abeysinghe
I stayed one night at this hotel while I was in Ottawa on business. It was clean, quiet and well run. I would easily recommend that anyone stay there. This is not a fancy hotel, more basic than flashy, but the value for the money spent is quite good and if you are just looking for a place to sleep it's a good choice.
Dear annjuliettemsw, Thank you for taking the time to comment about your recent stay with us. We are glad to hear that we were able to meet you expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Very convenient location with easy access to everywhere I wanted to go (downtown, Bank St, etc.). Easy access to and from airport. Lots of free parking. The hotel and my room were clean and nicely decorated. The control of temperature in room was very good (both heating and cooling). Good sound proofing between rooms as never heard neighbors. My room was next to stair exit, so did hear hall noise in the mornings. Two down sides to the experience. First was the restaurant, the breakfast is not included in price of the room. Admit that was a surprise as for the price of the room, would expect breakfast to be included. The quality of the breakfast was just okay, the over easy eggs were dry and overcooked as was the toast. The waitress did make it right, but that put me in a hurry as had to wait for the recook. My biggest complaint is with the bed. It was so soft that my back and neck hurt. So, if you like soft beds, this is the hotel for you.
Dear bdavisengr, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that our property was ideally located for your daily needs. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry to hear about your poor experience with the restaurant and I will certainly share this feed back with the restaurant team. I would appreciate if you can share the room number you were in so that we can follow up regarding your comment about the bed being too soft and make the necessary changes so that future valued guests such as yourself would not have to bare any discomfort while taking that well deserved rest. We look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe
Conveinent location within Ottawa easy access to just about anywhere with easy access to the major cross town highway. Lots of free parking. What you would expect from a Best Western. Clean and tastefully decorated rooms. Restaurant in hotel a bonus.
Dear 28lyndonr, Thank you for taking the time to comment about your recent experience on TripAdvisor. I am please to hear that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you were able to try out some of the delicious food that is being offered at the restaurant. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
great beds / quite soundproof /superior location for pharmacy food etc plenty of parking pool . the staff are very familiar with the area and can recommend services with no hesitation. They went above and beyond on such a busy evening at Thanksgiving
Dear wendyW2383VL, Thank you for taking the time to comment about your recent experience on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
First of all I can the Saturday night around 11-12pm to check in (no reservation) I was kind of désespérante because there was no other hotel available in Ottawa and I'm not from there. And they gave me the most expensive room (218+ tax) and i am sure there was cheaper because I ask the guy to have a regular double bed room that is usually around 160 and he said let me check.. yes i have something.. and another guy (the manager I think) just can and interrupted him and said no we don't have any but we have the king room at 218+tx I try to argue but I was very tired and just wanted to sleep at this time. So before I came to this hotel I ask to pay for my deposit cash and they said yes. When I arrived I was told that it has to be on credit card. My credit card was over limit so I called my boyfriend to send me money so I can book the hotel. And they told me I needed 200$. So I waited 40 minutes for thé money transfer my boyfriend send me to arrive. When it arrived I gave them my credit card and they said. Oh it's refused. And I ask why... he told me that he have to put 400$ something in my card (the deposit+ the room) and I asked him why he didn't tell me that before? So after he saw I was very tired at almost 1 am and almost crying he let me get the room. And I asked him if the 2 next days I could get a room cheaper (Sunday and Monday) and he told me it was the same price there was no other room available. So I was like ok I will just take for tonight and I will check out tomorrow. So the next day I didn't wanted to leave the hotel but it was very expensive and I felt like the guy was lying and trying to get me the most expensive room. So I asked my boyfriend to do a call on him cellphone to ask if he could book one night at the hotel and ask for the prices. And the lady told him double bed is 160. I was very mad that the guy lied to me. And I went to the lobby and told them that. They told me I could stay in the same room I was for the price of 170$.. I didn't understand why the same room was now cheaper and that why the guy on the Sunday night told me if I was staying it would be 218+tx even for the others extra night I was staying. Anyways I took 2 more nights (Sunday and Monday) I didn't returned to the lobby until Monday night to check out. But I saw that on the night of Sunday-Monday at 2:33am I was charged 179$ on my credit card. Why? I found it was weird. So when I checked out I paid my amount of my 3 night 630$ and I asked them why i have been charged 179 and they told me they thought it was weird since it was in the nighttime and i haven't went to the lobby and asked for an extended stay at 2:33 am.. so they told me it was just on hold and it was not charged. But on my account it was charged. So I called visa and they told me it was charged and not on hold! Anyways they told me there was nothing they could do and to call the manager the next day.. I was very upset since I was leaving the town without my money back ... the next day I see in my bank account that they gave me my 179 and 235$ that's I think was a deposit... but they gave me two times. They gave me more money. I thought it was weird but maybe a mistake of their own. And thought I would not do a bad complaint about this since I received some money to make me forget my bad experience. The next day they took the 235$ back. It is just weird and all of the employees gave me bad attitude and I was very nice and trying to explain my best in the english language since I am French and all I got was attitude and rude ! I am very disappointed and will write other reviews on yelp and google.
Dear Melissa R, Thank you for taking the time to provide feedback regarding your recent stay with us. We regret that you had a disappointing experience with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Niran Abeysinghe
While our son was at the Trauma Centre, Ottawa Civic Hospital, Jennifer & Stephanie & other staff made our stay extremely pleasant. We thank them for their kindness. It won't be forgotten. Nice washroom & great beds. Fridge, micro, & big screen TV. Nice job refreshing the rooms. Our first choice should we return under more pleasant circumstances.
Dear N7425OBdenism, We are sorry to hear of the circumstances in which you had to stay at our hotel. Thank you for taking the time to recognize and appreciate some of the staff members and their efforts to make your stay as comfortable and pleasant as possible during this difficult time for your family. We always strive hard to provide the best and comfortable experience for our guests. Thank you for taking the time to share your experience with us. Sincerely, Niran Abeysinghe
The service was very good from check in to check out. The room was clean and comfortable. The food in the restaurant was good, i wasn't looking for anything fancy, just a light dinner. The bar is connected to the restaurant and has a pool table.
Dear michaeltU7502AL, Thank you for your feed back on TripAdvisor regarding your recent stay with us. I am pleased to hear that we were able to meet your expectations. By receiving feedback from our guests not only helps us to continue improving ourselves but also to strive harder to enhance the overall guest experience. We hope you will visit us again soon. Sincerely, Niran Abeysinghe
Stayed here for business recently. Was looking for something downtown, but for whatever reason their prices were outlandish. So booked here and was not disappointed. Great rooms, decent location, but you will need a car or use a taxi to get around. The restaurant downstairs is very convenient and great, but more than one night in a row and it could get tired. Not much around within walking distance, I saw a Monkey Joes across the street, but didn't try it. Was very happy here!!
Dear TheGTDudeAbides, Thank you for taking the time to comment about your recent stay with us on TripAdvisor. I am glad to hear the we were able to meet and exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
This is a great hotel. Close to downtown but not in the core where parking and driving is a problem. Excellent price for the countries capital. I would suggest if you are heading to Ottawa you check it out.
Dear Bob J, Thank you for your wonderful comments about your recent experience with us and for recommending us to future guests. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back in the future. Sincerely, Niran Abeysinghe
Well Jennifer at the front desk was so good and it made my stay a wonder full experience. Also Stephanie at the front desk and Sherry are also extreamly nice and help full. They are KEEPERS to never get replaced because it will hurt the hotel.
Dear aries912, Thank you for the wonderful comments about our reception team. I will certainly share this with Jennifer, Stephanie and Sherry who will be thrilled to hear about your recommendations. I am glad to hear that you had a wonderful experience with us and we look forward to hosting you again soon. Sincerely, Niran Abeysinghe
Staff exceptional. Restaurant poor, and location in the basement is not acceptable for us. The room was very nice, but the bathroom design left a lot to be desired. One had to stand on the toilet in order to close the door. So unless you are a super skinny tiny person, good luck with the door. Otherwise the stay was quite pleasant.
My wife and I stayed for three nights while we explored Ottawa. Staff was friendly and helpful. Room was clean, bed comfortable and we appreciated the hard wood floors. Although not in the center of town we found it easy to travel to the major museums and Parliament buildings. Takes about 5-10 minutes to get to Parliament Hill.
Dear dcollins55, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet your expectations during your stay. By telling us what liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We are very happy that all the lights that we could tell in the entire building were upgraded to led bulbs. Also there was a smart thermostat and very helpful staff. The tv is large the WiFi is strong and the parking is free. These are amenities that are often missing from downtown hotels which is why we opted to stay a few minutes outside of the city. Could use some updates but it's comfortable and clean.
Dear Mike M, Thank you for taking the time to comment about your recent stay with us. I am glad that we are able to meet and exceed your expectations and that you appreciate our continuous efforts to be a green hotel. Yes you are correct, all the lighting in the building are LED. We have upgraded our Wifi through out the building with top of the line access points in every other room to provide the best experience for our guests along with brand new motion sensor thermostats. Thank you for choosing to stay with us and we look forward to hosting you again in the near future. Sincerely, Niran Abeysinghe
We stayed for one night and was extremely pleased with the service and the meals. The staff was very pleasant and professional. We love our room, our meals, and the decor and cleanliness of the hotel.
Dear evadnew2017, Thank you for taking the time to complete the only survey on TripAdvisor. I am glad to hear that we were able to meet and exceed your expectations. By receiving feedback from our guests, we are able to continuously make improvements and further enhance the overall guest experience. Thank you for your lovely comments and we hope to see you again soon. Sincerely, Niran Abeysinghe
I've stayed at the Best Western Plus at 1274 Carling a number of times and will be back. There's free parking, a neat restaurant with a good menu, especially for breakfast, the rooms are spacious and clean and the staff go out of their way to make you feel at home. The hotel is well located, across the street from a shopping centre, a short drive from an Ontario liquor store, close to Little Italy on Preston Street and not far from Richmond Street, one of Ottawa's trendy shopping destinations.
Dear OutdoorsmanEdmonton, Thank you for taking the time to comment about your recent stay with us. I am glad that we were able to meet and exceed your expectations. Our goal has always been to go above and beyond to look after our valued guests and I am happy to hear that our staff is doing just that. Yes I agree, the restaurant does offer a great menu and their cooked to order breakfast is not only great but well priced too. We look forward to hosting you again soon on your next visit to Ottawa. Sincerely, Niran Abeysinghe
Good location no to far from the Parliament buildings and Walking distance to many restaurants. Spacious and clean room. Everything you would hope for at an affordable price. Be mindful of the bike lanes when driving in and out.
Dear bjgdb8, Thank you for taking the time to comment about your recent stay with us. We are pleased that we were able to meet your expectations. By providing feedback you help us to continue delivering a superior service for our guests. We look forward to welcoming you again soon. Sincerely, Niran Abeysinghe
An out of town hotel with parking. 15 min bus ride into downtown (10 dollar day pass) - worked well for us. Restaurants a 5 min drive away. Breakfast cooked to order; good choice menu - good value for the price. Reception staff very helpful and friendly. Especially Stephanie. Room was large and comfortable. A microwave / fridge for those who need them. Good air con.
Dear AHe4, Thank you for providing feedback about your recent stay with us on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you were able to enjoy our cooked to order breakfast and will certainly share your comments with our staff especially Stephanie. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Good choice if you want to stay short term and you have a car, the place is very close to city center, the reception (Mr. Daveson) was extremely helpful, more than you can imagine! he continuously checked with us if everything is fine with our stay, I appreciate this attitude.
Dear C8168HCalir, Thank you for taking the time to comment about your recent stay with us. We are pleased to know that we were able to meet your expectation. We are also glad that you appreciate Davieson's efforts to make your stay a comfortable one and will certainly share your feed back with him. Thank you again for staying with us and we look forward to welcoming you in the future. Sincerely, Niran Abeysinghe
Because I'm a BW Rewards customer I try to always use BW whenever I can. Came here this afternoon and no vacancy. Because I thought this was the only one in Ottawa, I didn't ask if there were any other BW in the area, as well as the desk clerk recommending another M-otel down the street and the Travelodge. Well it turns out there are three more BW locations in Ottawa that the clerk never even bothered to mention or check vacancies for - WOW! I guess they really don't care about helping customers stay at BW - they should get a job over at Travelodge or the Motel since they seem to recommend them over BW !!!
Dear Timothy W, Thank you for taking the time to comment about your recent experience with us. We regret that we were not able to accommodate you are our property due to being sold out and that the agent did not recommend or look for availability at any of the other 2 BW properties in Downtown or Kanata. We always try to refer our BW members to any of the other two BW properties if we are sold out, but it seems that we failed this time. I have forwarded your comments to the Front Office manager for review and follow up. I hope you will give us another opportunity to show that we have a great team and product that goes above and beyond to service our valuable customers. Sincerely, Niran Abeysinghe
Often stay here when in Ottawa. Reasonable rates and nice staff. Close enough to down town by bus or cab. There are some good food places close by. One around the corner is a mom and pop place - great food.
Dear Paula C, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet your expectations. We always appreciate feed back from our guests which helps us to deliver a superior experience for you and other guests in the future. We hope to welcome you back! Sincerely, Niran Abeysinghe
I've stayed at this property several times before and although it's certainly not an upscale hotel it serves it's purpose. Good location in Ottawa's west end, ample free parking, courteous staff and clean good sized rooms. However this time they changed how the AC works. You cannot control it yourself. It's all done by computers. This means it cycled on and off all day and all night! I didn't sleep for the four days I was there. Every time it would turn on and off it made a very loud shuttering noise. It was torture! I reported it to the front desk and they tried to turn the system off (your only choices are on or off) but it didn't work. I can't believe you cannot control the temperature in you own room!
Dear Lisa P, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Thank you for being a loyal customer! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. We are sorry you had difficulty with the air conditioning unit in your room, and that you were not able to control the unit and get the room to your desired temperature. Your comments have been forwarded to the Maintenance manager for his followup and review so that the next guest does not have to go through the same frustration as your self. Once again, please accept my sincere apology for not being able to get a good nights rest while staying with us. We hope you will give us another chance to redeem ourselves. Look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe
The BW Plus Ottawa City Centre is located on a well travelled bus route which can take you to the two major shopping malls-Bayshore and the Rideau Centre, as well as all the downtown tourist attractions. No battling traffic! The rooms are spacious and comfortable, well equipped. The restaurant serves a variety of foods which are both tasty and fair priced. The staff is both courteous and friendly. Great WiFi. Excellent service and experience.
Dear Michelle M, Thank you for taking the time to comment about your recent stay with us. We are pleased to hear that we were able to meet your expectations. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your wonderful comments and we look forward to welcoming you soon. Sincerely, Niran Abeysinghe
I stay at this hotel semi annually, dropping off and picking up my son at Carleton University. The staff are always friendly and helpful, rooms are very modern, and location is perfect. Because of the quality the Hotel, I have made this part of my son's drop off, pick up routine as I live 8hrs drive away. I recommend this location for anyone doing the same
Dear Everett M, Thank you for completing the online survey on TripAdvisor regarding your recent stay with us. I am glad to hear that we are the ideal location for you when dropping off your son at Carlton University. I am also pleased to hear that we are able to meet and exceed your expectations and look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe
This was the second or third time we have stayed here. Each trip the hotel has made improvements. we enjoyed our stay here. The restaurant serves a delicious breakfast that even our picky 13 year old enjoyed. the hotel is located across the street from a mini mall. which was very convenient
Dear C2290BAnancyg, Thank you for taking the time to comment about your recent stay with us. Receiving regular feed back from our guests allows us to continue providing superior service for other guests in the future. Thank you for being a loyal customer. I am glad to hear that you appreciate our regular improvements being done at the hotel and we will continue to improve our products and services to make our guest stay a pleasant and comfortable one. I have also forwarded your your feedback about the delicious breakfast to our restaurant team and I am certain they will appreciate it. Thank you again and we look forward to welcoming you back. Sincerely, Niran Abeysinghe
Nice place to sleep, conveniently located. I will use these hotel again. Was to cold to use the pool but the fitness center was fine. Love the fact that my room had no carpet, quiet location for the room. Did not check the restaurant.
Dear jlegruiec, Thank you for providing feedback regarding your recent stay with us on TripAdvisor. We are glad to hear that we were able to exceed your expectation. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe
Restaurant staff should understand not to joke around excessively. Someone who stays over on a weekday is probably there for business and probably needs to prepare for the next day; not there for fun. Get the food out quickly, process the payment quickly and move fast for Christ's sake. No one has time for dumb jokes and distasteful remarks. They should also learn to wait tables without having to put their nasty fingers in the food
Dear danielsG4093QL, Thank you for taking the time to comment about your recent stay with us. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We regret that your experience in our dining room was less than satisfactory. I have forwarded your comments to the restaurant manager for review and follow up. Sincerely, Niran Abeysinghe
Hotel is clean and comfortable, and with the 85 bus at the door, within 15 minutes we were in the city centre. Free car parking with breakfast on site. Shopping centre across the road for evening meals and other items. Room large with 2 lounge chairs as well as business desk.
Dear Scott S, Thank you for taking the time to comment about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We arrived the Friday before a family wedding on the Saturday. We were greeted by really friendly front desk staff. Not always the case in many hotels. We were really impressed when we got to our room as they were like brand new! No more carpet! nice wood like floor, comfortable beds and great linen. We were contacted twice by the front end desk to ensure everything was fine. I was also impressed that when we checked in we had to sign a form saying that there would be a $250 charge to our credit card if we disturbed other guest passed 11:00 pm. I initially thought and asked if this was a party hotel and she said no but they take their guests stay very seriously. How many of us have not had our sleep disrupted by thoughtless other people. Very impressed. They had a heated outdoor pool and a cab driver always on site. Job well done. We are definitely coming back here.
Dear schnoobs, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am pleased to hear that we exceeded your expectations and appreciate your support with our house rules that are in place to respect the privacy and comfort of all our guests. I will certainly share your feed back with our team and look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
Quiet comfortable, friendly accommodating staff. Easy access to 417, downtown, restaurants, and attractions without the busy downtown traffic. Rooms were clean, beds were extremely comfortable. In hotel restaurant was small but good value and service.
Dear joyced560, Thank you for taking the time to comment about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We were very pleased with our stay and will most likely be back again. Good location and close to where we had to go. Close to shopping and a little mall across the street which had a drug store and a restaurant if we needed to go there.
Great hotel, easy to find and get to. The on site restaurant/lounge had great food. The rooms were clean. We would stay again. All other restaurants were close by. Lots of parking. Although we didn't use the pool it looked very nice.
Dear Sandra-Robert, Thank you for taking the time to comment about your recent stay with us. We are please to hear that we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We stayed at this hotel for one night for a business trip. The hotel is conveniently located nearer to the Ottawa west end area but also easily accessible from the downtown core via public transportation or using a vehicle. The rooms are excellent quality and very spacious. The restaurant downstairs is of a very good quality with excellent food choices, great service and very reasonable prices. There are also a couple of local pub style facilities within walking distance (i.e. 3-5 minutes) that provide excellent food and reasonable prices as well. The hotel staff are of the highest standard and provide excellent service including welcoming and farewell! It is a very quiet location yet conveniently close to the main highway (417) and local major streets (i.e. Carling Ave.)
Dear D9265FVthomass, Thank you for taking the time to comment about your recent stay with us. I am glad to hear that we were able to meet your expectations during your business trip. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will certainly share your wonderful comments with our restaurant and hotel staff. We look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
This nice property has big issues with management. Checked in late in the evening, had to run out for business, and then returned late, exhausted. Property was NOT sold out that evening, according to guest agent. Upon entering room, I noticed it was musty-smelling. But it was later when I was in jammies and in bed that I kept hearing a loud grinding noise that wouldn't go away, only to discover I was smack next to the elevator.. Poor sleep. When I emailed the manager about issues, she was unapologetic and even defensive, implying it was too bad I didn't request a better room. She added "many prefer being close to the elevator for convenience". I wrote back that a good practice is accommodating guests with decent rooms in the FIRST place, so they're not inconvenienced with having to report problems, going through room changes, etc. (especially when there are a lot of rooms to choose from). Management has NOT replied back as of today. On a good note: I really enjoyed the TV system, which seems ultra modern.
Dear Snowbirdy2, Thank you for taking the time to comment about your recent experience on TripAdvisor. We regret that your experience with us was less than satisfactory and I am sorry that your sleep was interrupted by the noise of our elevator. Thank you again for your feedback. Sincerely, Niran Abeysinghe
this is the last time I will book with Best Western Hotels. the personnel of the restaurant were not professional at all. During my breakfast on Sunday 13th august. thinking the meal was included within my booking price, I went out the restaurant without paying. the lady in charge came after me at the reception , with a rude attitude saying to me loudly where everybody in the reception listing: <
Dear Aomar B, Thank you for taking the time to comment about your recent experience on TripAdvisor. On behalf of our entire team, Please accept my sincere apology for the embarrassment you had to face because of the misunderstanding with the breakfast charge. I am embarrassed at how this situation was handled by our restaurant staff member. I have forwarded your comments to our restaurant owner for review and follow up. Mr. Benhammoud, please note that this is not our usual standard of service that we take pride in delivering to our customers. We always strive hard to go above and beyond for our valued guests and I am sorry that we failed to deliver a superior experience to you and your family. I hope you will give us another chance to redeem ourselves and experience the true exceptional service that we are known to deliver. Sincerely, Niran Abeysinghe
This hotel provides all of the amenities that a businessman needs at a reasonable rate. Good rooms, clean rooms. good restaurant with good food and very good people. Location for Ottawa is central and easy to access.
Dear 748jerrye, Thank you for taking the time to comment about your recent stay with us on TripAdvisor. We are pleased to hear that our location was able to provide you with all the amenities you required for your business trip. Our team constantly strive hard to provide clean rooms, excellent and friendly service to all our valuable guests. Thank you for sharing your experience and we look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
everything is high quality. and the staff here are all very nice, they will give you some advice of eating best place and entertaining best place, everyday you will receive one message from the hotel to ask how's your feeling about the hotel, i think they are great. my friends and I are all satisfied, so we definitely will come again.
Dear 328nans, Thank you for your wonderful comments posted on TripAdvisor. I will certainly share them with our team. It is always rewarding for our team to receive such wonderful feedback from our valued guests which motivates them further to deliver superior service to our valued customers. Thank you for rating us a 5 on TripAdvisor and look forward to welcoming you and your friends back soon. Sincerely, Niran Abeysinghe
Great location...close to hwy.... very clean and comfortable ...the front desk was very helpful and accommodating loved how they texted to make sure everything was ok Outdoor pool was great Close to everything
Dear adrianna_p55, Thank you for taking the time to comment about your recent stay with us. We are pleased to hear that you enjoyed your stay with us while attending the Lacrosse tournament. Receiving valuable feedback from our guests always encourages us to strive harder to further improve our overall guest experience. Thank you again for the feedback and we look forward to hosting you again soon. Sincerely, Niran Abeysinghe
This Hotel is Situated in A quite surrounding and Easily accessible from The High way with Plenty of Safe Parking space,The Rooms are Spacious and Very Clean.The Bed was Excellent.The Restaurant is Good also has Self Serve Laundry Facility.The Staff is Very Professional and Courteous.
Dear 740jaya, Thank you for taking the time to comment about your recent stay with us on TripAdvisor. We are pleased to know that we were able to provide you with a clean and comfortable stay and that we were able to meet your expectations. We look forward to welcoming you back again during your next visit to Ottawa. Sincerely, Niran Abeysinghe
I like the hardwood floor very much. The big bottles of Shampoo, conditioner and body lotion dispensers are much easier to use compare with those tiny bottles given by most other hotels. The hotel is right across from the mall is very convenient. A lot of free parking is a plus for a city hotel. The swimming pool is prefect for family with children. The free internet is great and fast.
Dear Jenny787, Thank you for taking the time to comment about your recent stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am pleased to hear that you like our hardwood flooring and our soap/shampoo dispensers. I am glad that you and your family was able to enjoy a dip in our outdoor heated pool. We have installed WiFi access points in every other room to provide that high speed internet access which every guest expects in a hotel room these days and that you and your family was able to enjoy uninterrupted time with your devices during your stay. Thank you again for sharing your experience with us and we look forward to welcoming you back soon. Sincerely, Niran Abeysinghe
This hotel is just a small old hotel. It's old and dark and looks dirty. Small reception area. Can't find anything good. Worse then a motel. If it under $70 per night, it's OK. Won't come back at all.
We stayed at this hotel for several days this summer. We had an ENORMOUS room!! It was clean and well kept with flooring, rather than carpet. We really liked that part! Every room has a microwave and fridge as well as a coffee maker. Some rooms offer a full kitchen. It was centrally located and parking was free. They have a swimming pool which we really enjoyed after a long day of sight seeing. Management and staff were excellent! We will stay here again for sure!
Dear NLK1, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Don't fool by city centre on the name because it's not It take too long to tell my story, only thing you have to know they did change my room three times in two days for different reasons. Once the room wasn't clean and even the bed wasn't done. Other room the air conditioner was broken and we have to sleep with sound of the airplane taking off in the room (which we didn't sleep)
Dear Happypatrol, Thank you for taking the time to comment about your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Would you be kind enough to let me know the room number you were in so that our housekeeping and maintenance team can review and address the issues which you mentioned. Once again, please accept my sincere apology for not being able to deliver a superior service during your stay. Sincerely, Niran Abeysinghe
Nice hotel in a convenient location - #85 Bus takes you downtown in no time at all. Clean hotel - heated pool - plenty of parking. Marvin V. on the front desk is a very knowledgeable professional, and offered excellent customer service during our stay. The only suggestion, might be to include a morning coffee from the onsite restaurant. Coffee is good, and staff are very courteous, Will definitely return to BW Plus Ottawa City Centre.
Dear happytravels781, Thank you for taking the time to complete the online survey on TripAdvisor. We are please to hear that you enjoyed your stay with us. We will certainly share your wonderful comments with our team. We look forward to welcoming back in the near future. Sincerely, Niran Abeysinghe
This hotel came out to be way better than what I expected. I would definitely stay there again and recommend it to anyone. A few minutes drive from everything. The breakfast was really good and even though we did not use the pool, but it looked really good and clean.
Dear B4425ORfaisala, Thank you for taking the time to comment about your recent stay with us. We are truly pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Ottawa. Sincerely, Niran Abeysinghe
I would stay at this hotel again without question. It was clean, quiet (we had a room that faced the pool at the back). Since we were there with a group of motorcyclists, I was grateful for the room at the back.
Dear georgesg621, Thank you for completing the online survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to continue delivering a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We were pleased with our overall stay at Best Western Plus City Center. Clean premises, clean rooms and excellent location. Really, nothing to complain about and all our our friens were also very pleased.
Dear lucf380, Thank you for completing the online survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to continue delivering a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Good location, nice pool, great rooms, lots of parking, can't walk to much would be the only drawback - but it's in a good location to access the rest of the city without being too congested. Good value and really great rooms.
Dear Kevin J, Thank you for completing the online survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to continue delivering a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
We stayed three nights in this great hotel in Ottawa. Our room was a one bedroom suite with a bedroom and separate living room. It was very nice and comfortable. We could see the top of the tower of the Parliament in the distance from our room. It is about a 20 minute walk to Parliament Hill or a really easy bus ride. The bus stops right on the corner in front of the hotel. We thought the location was convenient and the staff at the hotel was excellent. They all went out of their way to be helpful. We will definitely stay here again if we are in Ottawa!
Dear Islandguy808, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
I stayed at this hotel for 5 times in the last 2-3 years. I always got a feeling like I am staying home or friends when I stay in this hotel. The staffs are very friendly, they go out of their way to help. I stayed in the suite that includes a full kitchen. It has a cooktop, a fridge and all amenities that I need to make daily meals. The room is nice and clean, very relaxing. I love the towels and sheets in this hotel, the bed is so comfortable, the pillows are little small but they are soft and comfy, good enough to have a good rest. Overall I love to stay in this hotel and will definately come back again!
Dear Minghua L, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back during your next trip to our nations capital. Sincerely, Niran Abeysinghe
When we arrived to the hotel they could not find our reservation that we had booked and payed for months before. They contacted our travel agency in the UK and fixed all the problems we had and we got our two rooms. The staff at the reception were friendly and very helpful. The rooms were clean, the beds were comfortable. The TV was amazing compared to other hotels. Thank you for the best hotel experience!
We have stayed there many times over the years for business and for pleasure. Each visit is perfect. Nice clean rooms, friendly staff, free parking and nice pool area. Will stay there again and will gladly recommend this hotel.
Dear Kathy B, Thank you for taking the time to comment about your recent stay with us and for staying loyal to us and the brand over the past few years. Such wonderful comments always help to improve the staff morale and motivates us more improve the overall guest experience. We look forward to welcoming you back again during your next visit to Ottawa. Sincerely, Niran Abeysinghe
I stayed in the BW+ Ottawa during a series of meetings in town. The hotel was nice enough. It seems a little older, but was clean. The outside heated pool was great. It would have been better if there was a hot tub and a nearby bathroom. You pretty much had to change in the room (same with going to the bathroom) before you went down. I was rather disappointed that there was no complimentary breakfast
Dear Tytusmk, Thank you for taking the time to comment about your recent stay with us. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you were able to take a dip in our outdoor heated pool and regret the inconvenience caused of not having a change room or a wash room at the pool. We hope you will consider staying with us again during your next visit to Ottawa. Sincerely, Niran Abeysinghe
I wasn't expecting to be greeted by two very enthusiastic people. Stephanie & Marvin have to be one of the nicest and informed greeters I have ever met. They booked us in quickly and was able to give us suggestions on what to see and how to get them. They even gave us their card in case we got lost and wanted directions. We stayed two nights at the hotel and the rooms are so spacious and clean. I really wasn't expecting that. Even though is wasn't that close to downtown, we got there by bus in 15 mins. I would highly recommend staying at this location because there is a mall across the street and a lot of restaurants near by. Thank you Stephanie and Marvin for making our stay so enjoyable. Will definitely come back again because of you two!!!
Dear Zinka.ms V, Thank you for taking the time to provide feed back regarding your recent stay with us. We are glad to hear the wonderful comments about our front line staff Marvin and Stefanie and will certainly share your feed back with them. Our staff constantly strive to provide excellent and personalized service to all our guests and by receiving such wonderful comments, motivates them even more to strive harder. We look forward to welcoming you back again during your next visit to Ottawa. Sincerely, Niran Abeysinghe
Great place to stay. Lots of parking. Very helpful staff. Right on a major bus route that would take me downtown or to my family. Rooms were a good size so I could have family and friends over to visit. Nice for families as it has a pool, which my grandson enjoyed.
Dear Katherine B, Thank you for taking the time to comment about your recent visit. We are pleased to hear that you enjoyed your stay with us and that your grandson was able to enjoy our outdoor heated pool. We look forward to welcoming you again soon. Sincerely, Niran Abeysinghe
The hotel has had a makeover. Everything you'd expect from a Best Western. Friendly check-in, (though texting me 3 times in the night to see if everything was OK with my room, was a bit much. Once was a nice gesture, 3 times invasive.) Other than that, room was clean and the beds were comfortable. It had a pool and a restaurant, though I tried neither. There's restaurants across the road and some shopping as well. Just outside the city centre and close to Carlton University. It would be a good spot if you were dropping your kids off at Uni.
Dear knowAboutTravel, Thank you for taking the time to provide feed back regarding your recent stay with us. We regret that you were inconvenienced by receiving 3 text messages during the night. Feed back from our valued guests always helps us to improve our products and services and take any corrective measures when required. We look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe
This is an excellent hotel with great friendly staff clean well appointed rooms big convenient parking area and close to all our required amenities. Staff showed genuine interest in the purpose of our stay making the stay more personal. We are returning to the same hotel in two days to complete our business in that city.
Dear Gerryg77, Thank you for taking the time to provide feed back on TripAdvisor regarding your recent experience with us. I am glad that you enjoyed your stay with us and thank you for the wonderful comments and look forward to welcoming you back in 2 days. Sincerely, Niran Abeysinghe
We were really disappointed with this hotel, for people that has never been to Ottawa let me tell you that this city has a city center and a downtown. We booked this hotel thinking that it was in downtown Ottawa and it is not, so be aware of that, I think is misleading to call it city center. The hotel is really old, and although they are doing some repairs, they are just quick ones, I don't think they will make a big difference. The couple of good things are that the room was spacious and clean, but again old looking. Staff was nice except for all the texts that I got without my permission, they never asked me if they could text me. I would not book that hotel again.
Dear Linda E, Thank you for taking the time to comment about your recent stay with us. I regret that your stay was less than satisfactory. Guest satisfaction is very important to us. In addition to the upgrades and renovations planned, we will be using the feedback you gave us to implement improvements to enhance the guest experience. Sincerely, Niran Abeysinghe
Decent. Family-friendly, nice outdoor swimming pool in the summer. Mini-mall across the street with a drugstore that has some food items. Clean, comfortable beds. Restaurant has good food, although limited menu, and good prices. Staff were meh-- a bit unprofessional (I heard one applying for a new job, out front on the phone), a few were friendly, a few were really surly. Slow service. good place to stay. I'd definitely stay here again. A bit pricey for its awkward location. Note: Outside the city centre (you need a taxi or car to get to the downtown)
Dear 236eri, Thank you for taking the time to provide feed back regarding your recent stay with us. I am glad to hear the the you were able to enjoy our facilities during your stay and regret that some of our staff members were a bit unprofessional. We will use your feed back to On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe
Not a high end hotel, showing signs of wear but the staff was pleasant and friendly, rooms were clean, room service was prompt and decent all around I had a great stay with zero issues. I did not try the pool or fitness room.
Dear Melissa D, Thank you for taking the time to write your feed back on TripAdvisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you again in the near future and maybe you will be able to enjoy our heated out door pool and the fitness center. Sincerely, Niran Abeysinghe
The staff were extremely knowledgeable about local events, attractions and restaurants. Made our visit a real treat and we got to experience parts of the city that we never would have known about. Pool was great fun and the hotel was very clean. Thanks to the staff for making this such a memorable trip!
Dear JammiWhite, Thank you for taking the time to write a review on TripAdvisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am glad that our staff was able to provide information about the city, local events, attractions and restaurants and was able to make your trip a memorable one. Sincerely, Niran Abeysinghe
We have a 4 month old baby and the staff here were super accommodating in ways that I would expect even a 5-star hotel would have found challenging. Great downtown location and breakfast is included in your stay.
Dear Jon M, Thank you for your wonderful feed back on TripAdvisor and I am glad that our staff was super accommodating during your stay. Our staff always try their best to go above and beyond to make our valued customers feel at home. Thank you again and we look forward to welcoming you again in the near future. Sincerely, Niran Abeysinghe
The hotel is right opposite 24hr Shoppers Drug Mart which is great help if you are with a baby. Also close to Indian restaurant so no issues if you like to have food close to home after touring all day. Only 10 min from all major spots in downtown by car. Will recommend.
Dear Shantanu N, Thank you for taking the time to complete the online survey on TripAdvsor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
not a luxury hotel yet the staff was professional, courteous and attentive; hotel met my needs and taxi easily available; close to one section of town to walk or easy taxi ride to restaurants; gym exceeded expectations
Dear Marlenes557, Thank you for taking the time to complete the online survey on TripAdvisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
Beautiful facility close enough to enjoy Ottawa but priced reasonably. Public transportation right out the front door! Nice restaurant downstairs and a free pool table! Beautiful outdoor heated pool and lovely area.
Dear Vahillbilly, Thank you for completing the survey on Trip Advisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
The hotel was close to my meetings. Not to downtown. But a short walk to Preston which is full of restaurants. The gym is standard for a hotel, including dumbbells a weight machine and a few cardios with a TV. The menu for breakfast was good.
Dear Ryder L, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Niran Abeysinghe
This is my second review. The evening staff on June 19 (around 9:30 pm) were really helpful. Unfortunately, I have misplaced their names. First the woman: There was an odor in the room and the window wouldn't open to air it out, so she moved me to the only remaining room: the suite! And I was paying the hospital rate! Next, I couldn't get the bedroom window open in the suite, and the man came up and got it open for me, which took a few minutes as it was really stuck. Both were courteous, perfectly blending friendliness and professionalism, even though they would have been justified in considering me a bit of a pain! Kudos to both. One comment: One of the reasons I usually stay at the Ottawa City Centre BW is that it has windows that open. However, recently I've noticed in some rooms that the windows have been sealed or bolted shut. Sometimes I can figure out how to get them open ... other times I have to call staff. I can't be the only one who turns off the HVAC and wants fresh air, especially in the summer. Please don't permanently shut the windows! I know there may be a security issue on the first floor, but I still want the option to have fresh air. Thanks!
Dear Muffet37, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am happy to hear that our staff was able to quickly attend to your needs in a friendly and professional manner. Thank you again for sharing your experience with us and we hope to welcome you back in the near future. Sincerely, Niran Abeysinghe
The rooms were very small. The meals in the restaurant were terrible. Overpriced, cold, breakfast service was awful. The server would have rather been anywhere but there. The service was slow. My towels were dirty in my room, old blue toothpaste on them. Shampoo dispenser on the wall of the shower. Decide if you want a clean body or clean hands because you are only getting 1 bar of soap......When I went to leave my room to check out at 8am the housekeeper was standing outside my room waiting so she could get in. I almost felt like I had rented the room by the hour......seriously?
Dear Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is disappointing to learn a guests experience during their stay was not a completely satisfying experience. Your comments have been forwarded to the Restaurant Manager and Housekeeping Manager for their follow up and review. Sincerely, Niran Abeysinghe
Our stay at Best Western Ottawa City Centre has always been great! They have been considerate when early check in was required. Because we were transporting or visiting our son in Carleton University they usually considered one of the lowest rates available. We have not taken advantage of the outdoor pool, but we have heard it is good. We recommend this hotel to other parents of university students
Dear karenbT7579PL, Thank you for completing the survey on TripAdvisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am glad to hear that our staff was able to accommodate your early check in request. Thank you for sharing the good word about us and look forward to welcoming you again soon. Sincerely, Niran Abeysinghe
The biggest asset of this hotel is the staff. They are incredible which makes the stay better. Clean rooms and comfy beds but would be nice to have even a continental breakfast offered. Will return for sure
Dear melanie1976, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We will certainly share your feed back with the staff and look forward to hosting you again in the near future. Sincerely, Niran Abeysinghe
Would not go back. Location is not ideal to go for a walk. Not a safe neighbourhood Weird hotel as I stay in hotels every week. I'm only writing this post as a warning. Should have stayed closer to byward market of kanata. City centre does not me fresh new neighbourhood.. it means scary place no good restaurants nearby and the restaurant in the hotel is in the basement very very very weird set up.
Dear Fredttt, Thank you for taking the time to complete the online survey on TripAdvisor. We are sorry to hear that we were not ideally located for you to enjoy a leisurely walk during your stay and that you found our location to be unsafe. Dows lake is located just minutes away from the hotel (Driving 5 minutes, walking 25 minutes) where one can enjoy a leisurely walk along the Rideau canal and enjoy the scenery. Thank you again for sharing your feedback with us. Sincerely Niran Abeysinghe
Large, clean and comfortable rooms. Fitness center and heated outdoor pool. Good location, across the street from a small shopping plaza and close to highway. Free wi-fi and parking. Excellent customer service. Highly recommend.
Dear 212lisannel, Thank you for completing the survey on TriAdvisor regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for recommending us and we look forward to welcoming you in the near future. Sincerely, Niran Abeysinghe
For the price, this hotel was amazing. Close by the highway. I booked 5 rooms for all my relatives and friends. There is a 24 hr concierge so it is totally secure - they let you in & out anytime, a gate & door. Lots of parking available and I found my parking spot just by the room. Our room was really spacious and lovely, with a bathroom. My kids enjoyed the pool all day. A delicious tea appeared in the morning. I can't overstate how absolutely charming and helpful the staff were. Restaurant is there to buy anything you want, I had a nice breakfast -whole meal bread as well as the standard rolls & nice jams - scrambled eggs were offered and there was cake. Without a doubt I can tell that this will be the place for my next Ottawa stay :)
Dear dilruck077, Dear Michelle Simmonds, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad you were able to enjoy a meal at our restaurant and take a nice cool dip in our heated pool. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe
The staff were quick and friendly dealing with a broken air conditioner, the long black hair in the bathroom floor and lumpy bed were minor but the hidden " voluntary tax" in the Ottawa area is the most annoying thing in my stay. The hotels are working with the government to hide this tax from you. Check your bill. It's best to tell them at check in you don't want to pay this "Tourist tax, or whatever they call it.
Dear U8666HGmikes, Thank you for sharing your feed back on TripAdvisor regarding your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have forwarded your feed back regarding the Noisy AC, hair in the bathroom floor and the lumpy bed to the respective department managers. Thank you again for taking the time to share your experience with us. Sincerely, Niran Abeysinghe
Nice accommodations. Kids had fun at the pool. Great location next to the highway - was there for a tournament so it was nice to be able to get right on the highway. Didnt eat from the restaurant, but lots of food locations nearby.
Dear Michelle Simmonds, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. We are pleased to hear that you enjoyed your stay with us and that your kids were able to enjoy our outdoor pool. Thank you again for sharing your experience with us and look forward to welcoming you in the near future. Sincerely, Niran Abeysinghe
Great hotel all around. The staff were very friendly and helpful, the room was clean and comfortable and the bed was just right! I have stayed in this hotel a couple times now and we always get great service!! Thank you
Dear 396shanam Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe
Older hotel but rooms were updated and spacious, love having flooring (no carpet) in rooms. Easy to get around from that hotel. the outdoor pool was on and heated, nice and warm for a quick swim. The building is quite old so hallways are small and so are elevators. Never went downstairs to restaurant so can't comment on that.
Dear Angela3333 Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe Best Western Plus Ottawa City Centre
Very good 1 day business visit stay at this hotel. Fast check in and check out, and staff's hospitality, very convenient location. Spotless room. Good size as well. Would definitely come back here again in the future.
Dear gsxr, Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe Best Western Plus Ottawa City Centre
we stayed in this hotel several times during the last few years. we find the location is excellent and the parking is very convenient. The hotel is close to downtown as well as the shopping centers in center Ottawa.
Dear Ghassan A Thank you for completing the survey on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe Best Western Plus Ottawa City Centre
We were very happy with our stay. The rooms are clean. The location is good and the service was excellent. The buffet breakfast was much better than expected. Any changes were handled easily. We would definitely stay here again.
Dear Alex H Thank you for completing the survey on Trip Advisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Niran Abeysinghe Best Western Plus Ottawa City Centre
My wife and I were in Ottawa early May for our son's funeral. We stayed 5 nights at the BW 1274 Carling Ave. This hotel is clean-we loved the 'wood' floor in our room; a great idea- easily cleaned and sanitary. I called the desk one night because the thermostat was flashing 'low Batt'- it was serviced within 10 minutes.The beds were comfy and the room amenities were appreciated. The meals in CAFE 1274 were excellent. The kindness and compassion shown us by the management and staff (one lovely lady in particular) are appreciated and will always be remembered. This is a 5 star hotel.
Dear skier191, Thank you for taking the time write a review on TripAdvisor regarding your recent stay with us. We regret the circumstances of your stay, but are glad that we were able to accommodate you and assist you in this difficult time. Please know that we are looking forward to your return and feel free to contact us for anything you may need in the future. Sincerely, Niran Abeysinghe
Would have been nice to know pool was not working, like Best Western hotels but was looking for a pool. Just should not advertise pool if it was not open for the season yet. Staff was good just a heads up not close tourist stuff.
Dear jamesnS27EV, Thank you for filling the online survey on TripAdvisor. We are sorry that you could not enjoy our outdoor pool during your recent visit. Due to the unpredictable weather we have been experiencing in Ottawa, as a result the pool opening had to be delayed. Thank you for your understanding and look forward to welcoming you in the future. Sincerely, Niran Abeysinghe
We stayed only one night, but the front desk staff made the experience easy and carefree, and gave us a feeling they were glad to see us. Room amenities were as expected, including a small refrigerator and microwave, along with the standard coffee maker. Bathroom is large and well lit. The furniture was relatively new and comfortable.
Dear 474iainr, Thank you for taking the time to complete the online survey on TripAdvisor. We are glad to hear that our staff was able to make you feel welcomed and made your experience easy and carefree. Thank you for sharing your experience with us and look forward to welcoming you in the near future. Sincerely, Niran Abeysinghe
Although the room has been modernized the rooms with new flooring and bedding, most everything else is in need of an upgrade and more attention to detail on the cleaning. Noisy AC unit, lingering stale smell with hint of old smoke, didn't help. There is an odd, windowless restaurant in the basement that feels like a bunker. Staff were very help and doing their best to make a marginal hotel welcoming. As for City Centre: I'm not sure what the definition of city centre is, but we were about 10 km from Ottawa City Centre. As for the price, $50 more per night than the very nice hotel I stayed in my third night right downtown. Needs work.
Dear Spike,NovaScotia, Thank you for taking the time to complete the online survey on TripAdvisor regarding your recent stay with us. We are truly sorry to hear that your stay with us was less than satisfactory. I will certainly share your feed back with our department managers regarding your comments about paying more attention to detail on the cleaning as well as the noisy AC unit. Thank you again for your feed back and we sincerely hope that you will give us another opportunity to welcome you back. Sincerely Niran Abeysinghe
I booked two rooms at this hotel with breakfast included. Next morning we went to have breakfast and I noticed that they have menus with prices. I asked the waitress and she said you have to pay. When I let her know that I paid for breakfast included, she said you need a coupon from the desk. So I went upstairs and she gave me two coupons with a tiny note $10 at the corner wich I didn't notice right away. Again at the restorant and again surprise. The coupons I got were per each room. I go again upstairs I had to ask for two more coupons. They were "surprised " that we have two rooms = 4 people. So I got two more coupons. After breakfast I was asked to pay for the difference over $40. What I learned after, was that the restaurant was not part of the hotel. Second thing: The difference in price between room with breakfast and without is $50. So I paid $100 but I was entitled for only $40 to use. When I asked at the desk the reason the gave me : "You booked through a third party!" Not nice at all. First of all I had to ask for the coupons not once but twice. And second thing, when you pay for breakfast you just eat and go. I have never seen such a thing before. This is the same as offering to your customers to eat at the restaurant across the street and make them pay whatever you think in front regardless what the real cost is and without telling him. Disappointed!
Thank you for taking the time to submit comments on your recent stay. We regret the disappointment you experienced and the inconvenience and delay in receiving your breakfast coupons. Your comments about the $10.00 value of the coupons have been forwarded to the management team for follow up and review.
Stayed for 1 night, and did not have a good night sleep :( Had a room where the air conditioning was not working, advised front desk, someone came up did the same thing we did with the thermostat and said it would go on in two minutes. It didn't. We called down to front desk and told them it still wasn't working, nobody came up. We had to keep the window open and of course that just cooled the room off but had lots of outside noise. The hotel was not full so we don't understand why they didn't change our room. The girl at the front desk in the morning was apologetic and said she would give us extra points, nice gesture but doesn't help the poor sleep. Also, they have upgraded a bit by putting in new flooring, and new headboards but not new bed linen. Sheets had holes in them and the curtains also had a hole from a cigarette burn.
Dear Zilverbullet, Thank you for taking the time to submit comments on your recent stay. We regret the inconvenience you experienced with the non functioning thermostat. I would like the opportunity to speak with your personally to discuss further your visit. Please feel free to contact me at your convenience. Sincerely, Niran Abeysinghe
Needed a hotel in this area of Ottawa as I had meetings close by the next day. All amenities of this hotel exceeded my expectations and I would easily stay here again if I needed a hotel in this area. From friendly staff to an excellent breakfast available (minor cost), you should 100% consider staying here if you need an excellent hotel to stay in.
Dear crystalbeaver, Thank you for taking the time to let us know about your recent stay with us. I am glad that we were able to exceed your expectations! We look forward to welcoming you during your next visit to our nations capital. Sincerely, Niran Abeysinghe
Check in was slow due a guest having issues with who paid for the room. Room was clean. Having a fridge allowed for keeping snacks/drinks cold. Good breakfast with great service at the restaurant downstairs. Restaurants near. Traffic somewhat noisy.
Dear heatherg992017, Thank you for taking the time to complete the on-line survey about your recent stay with us. Please accept my apologies for the delay encountered during the check in process. I am glad to hear that the remainder of your stay was satisfactory and would be glad to have the opportunity to welcome you back during your next visit to Ottawa. Sincerely, Niran Abeysinghe
Had a great time. Ordered room service witch was really nice after driving for so long. Ate in the dinning room for breakfast,was really good. Easy to drive to location. Near everything. Booking was easy. I called and spoke to the nicest person. Room was clean. Bed was super comfy.
Dear Maya, We are pleased to hear that you had a wonderful stay with us. I will certainly pass on your feed back to our team. Thank you for giving us the opportunity to host you during your visit to Ottawa and look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe
I will be moving to Ottawa soon for work and stayed at the Best Western Plus for two nights while looking for a condo to rent. The room was spotless upon arrival and the beds were SUPER comfortable. The staff at the hotel were VERY helpful and friendly. They went above and beyond to make sure that we had a great stay and also helped me out by recommending good places to find a rental. I don't think I've ever been to a hotel that had staff that were this helpful!!! Furthermore, the hotel is minutes away from nice restaurants in Ottawa, close to downtown, and had easy parking. Breakfast at the hotel was reasonably priced and very delicious! I would HIGHLY recommend this place to anyone that needs a place to stay in Ottawa!
Dear Christinepedwards, Thank you for your great feedback regarding your most recent stay with us. I will certainly share your positive feedback with our team which always helps to improve their morale. Thank you again for sharing your experience with us and we look forward to hosting you in the near future. Sincerely Niran Abeysinghe
Nice room, quiet, enjoyed the mi I fridge and microwave. Appreciated that there was no carpet as I have asthma. Bed was comfy as well as pillows. Free parking. Small mall across the street with a 24 hour Shoppers Drug Mart.
Dear patbennett2016, Thank you for sharing your experience with us and yes having hardwood flooring definitely helps with our guests who has asthma or any other allergies. We strive very hard to maintain chemical free and clean rooms through out the property. We appreciate your feed back and look forward to hosting you again in the near future. Sincerely Niran Abeysinghe
We stayed last weekend The room was very clean .. This is probably the best hotel among the Best Western Hotel i have stayed. Immaculate room with free WIFI. Beds were very comfortable Staff was very knowledgeable and friendly. I will always come to this hotel and recommend to anyone without any hesitation..
Dear Samcrossette, Thank you for your great feed back. I will certainly share your feedback with our team. Positive feedback such as your always help to boost the team morale and encourage everyone to work even harder to provide excellent service and clean rooms. We look forward to welcoming you again upon your next visit to Ottawa. Sincerely Niran Abeysinghe
This is a very clean and very nice hotel I can only say praises of the staff and the hotel quality and I recoment this hotel to any one that is looking for a nice and wel kept up hotel Also if traveling with kids it is the best way to go and stay in this hotel.
Dear Aries912, Thank you for your great feed and our staff will be pleased to know of how happy you were with their hard work always striving to provide the best possible service and room condition to all our valuable guests. Your positive feed back will surely encourage them to strive harder to be the best in Ottawa. Sincerely Niran Abeysinghe
The rooms are very nice,the beds are comfortable.Free in room WiFy.The location of the hotel is very central. The hotel is clean and the staff were very pleasant and helpful.The resaurant is convenient and the food is good.
Hello SudburyChloe12. We really appreciate the positive review and comments regarding your recent stay at the Best Western Plus Ottawa City Centre. Thank you for choosing to stay with us. With best regards, Darren
If you're in Ottawa and looking for a reasonably-priced place to stay, be sure to check this one out because this place really gives you the best bang for the buck. It's conveniently located in the center of the city so you don't need to worry about walking around the city. The room is okay and gives you all of the basic amenities you can expect from a BW Plus hotel. Lastly, I also have nothing to complain for regarding the service.
Good day KevinWijaya. Thank you for staying with us during your recent visit to Ottawa. I look forward to sharing your great review of your experience with our entire team. We hope to see you again soon. Best regards, Darren
First the good parts... the room was fairly clean and I like the rooms without carpet. I had an excellent sleep. The fitness centre has more than just cardio, it also has a chest press and a couple of other machines and freeweights. The restaurant/bar has good food, hockey on the tvs, and a nice 8ft open pool table. Marvin at the front desk was new and in training (as was noted on his name tag) but he was very friendly and you could tell he was giving everything he had and that was plenty for a pleasant check-in. Now, the bad parts... I purchased a room from Expedia that was supposed to include a buffet breakfast. I asked about it at check-in and was told that there isn't a buffet I just order what I want. I asked if I could still have as much as I want as in ordering a few different things from the menu and they said yes and that breakfast is only $9 anyways (? what?). When I went to the restaurant for breakfast I was told I am allowed to order one drink and one entree and nothing more. I am OK with that because the food was good and filling. I had steak and eggs with toast and hash-browns. Very delicious and good service. But the steak and eggs along with all other items on the menu had their own prices and they were mostly $10-$15 for each entree so I am not sure where the $9 that was mentioned at the front desk came from. I decided to go to the front desk after to question the breakfast information I had received and Stephanie was at the front desk and clarified for me. She told me right away it was one entree and drink per person and that they are new to offering breakfast and Expedia charges what they want and the hotel has no way of knowing how much Expedia charged us for breakfast. She said Expedia says buffet breakfast but that is wrong. After blaming Expedia she went on to say that Marvin was new so that is why he didnt provide the correct information and the other guy that was there (?Damien or something, never talked to him) should have known better. I was given an apology, nothing more. The next day the shower wouldn't drain very well so I stood in a pool of filth in the tub and to top it off the shampoo/soap dispenser ran out while I was having a shower so I did not get as clean as I like. I went to the front desk at check out to let Stephanie know about my morning experiences thinking she would be more sympathetic to my problems because of the breakfast confusion earlier but she said sorry and that if I would have called her she would have given me more soap to which I replied "no offence but I wasn't going to get out of the shower and make a phone call to the front desk and wait for you to bring more soap" and she understood that. Not once did I ask for a discount off my bill, I just wanted it to be offered. You would think that with an unhappy guest (for good reason) who was being so calm would be important enough to throw a few dollars at to avoid a bad review and keep the guest coming back. It wasn't the no soap or lack of draining or breakfast confusion that is stopping me from coming back, it is the sound of a broken record "sorry" with no real feeling of being sorry and how quick Stephanie was to blame everyone and point fingers. She threw her coworkers under a bus. Lack of team work and very disappointing. I will not be back to this hotel and if the manager actually cares he could credit my credit card for my troubles. Anything else is just another empty apology.
Hello John W. I welcome the opportunity to discuss your experience with us at your earliest convenience. Please contact me directly at the hotel. I look forward to hearing from you. Sincerely, Darren
The hotel has everything needed for a business traveler. Location is good. The rooms are very clean and spacious. There is a gym and a business center as well. Staff were very accommodating. Beds were comfy and cozy. Overall good experience.
Hello Arumugam T. Thank you for your kind comments while reviewing your stay at our Best Western Plus Ottawa City Centre. We look forward to welcoming you back when you visit Ottawa again. Warmest regards, Darren
over all the room was pretty clean, one the the staff was not very helpful...I wonder if she was in my place how would have handled it!!! The clogged drain was very disgusting the bath tub was caked with grime, slim and smelly dirt...
Hello 594joyg. Thank you for sharing your experience with us regarding your recent stay at the BW Plus Ottawa City Centre. It is through feedback like yours that allow us to know there may be an issue as major in repair as plumbing in our building. We are sorry that you experienced a stay that was less than ideal. We would love the opportunity to show you how great we can be when you return to Ottawa. Sincerely, Darren
We didn't interact with the same staff twice during our stay, and every one of them was helpful and pleasant. We didn't really have anything go seriously wrong so we don't have a frame of reference for their ability to put out fires, but I have no reason to believe they wouldn't be professional in those situations either. The beds were firm but comfortable, and the room service was discrete and efficient. The water pressure was a tad lacking in the shower, but that was the only (very small) thing I can complain about. The continental breakfast included with the room was the best free breakfast I've had, with a good selection of breakfast foods and juices, and coffee if that's your thing.
We stayed as a couple at this hotel for 3 nights over a weekend. Hotel was great, rooms were spacious and clean. I especially liked the new flooring, nice to not have carpet! There was no issues with noise and the TV's were great! Restaurant in the hotel has great breakfast for a reasonable price. Good location, perfectly situated for getting to downtown Ottawa or the surrounding area in good time. Would definitely stay here again.
This is a good hotel for trades men not really suitable for business / sales folks. Room have no carpeting which is odd and lends to a cool room. Felt like I should keep my shoes on. Electric baseboards didn't help. Shower tiles need replacing. Overall room needs updating.
Hello 923toddg. We are committed to providing a great stay for all of our guests, including the business/sales folks. The Torly's floor solution has replaced the carpets in all of our rooms and is disinfected daily, a great option that should put minds at ease when walking in a guestroom. The showers and look of the bathrooms will be on an upcoming renovation. I hope that you would choose to come back and see us. Warmest regards, Darren
Awesome.we prefer stay here in future.nice staff.wounderful experience.room service good.kids so happy they love the service in room provided by you. Keep it up great job .nice experience in oattwa with YOU
Thank you for the great comments 219amandeepb. We really appreciate that you chose to stay with us. I look forward to hosting you again in the near future. Best regards. Darren
Apparently recently renovated. Rooms were clean but nothing to write home about. No carpet. Walls were paper thin. I could hear the other guest breathing at night for Pete's sake! My room was also freezing- took several hours to warm up. I chose this hotel as the location suited my needs but would not stay here again. Staff were friendly and apologetic when I gave them polite feedback about the paper thin walls -offered me best western points for the inconvenience.
Hello Johanna. Thank you for taking the time to provide feedback about your recent stay. We apologize that you did not have a great stay with us. I will use your feedback to make certain that the correct temperatures are set in the guestrooms as we move into spring. Have a great day. Darren
Quick in and out. Night Auditor (Khan) was awesome. Got me a great room at a great price. Great location only 15-20min from airport. Was able to gas up rental car just around the corner. Room was well appointed and very clean. Would return.
Thank you for the Quick and wonderful review. We are more than happy to assist and look forward to hosting you again in the near future. Sincerely, Darren
After a long 10 day vacation we had to drive to ottawa to see family. Having to stay one night we choose the Best Western Plus. The price was good at $136 for the night for a suite in our Nations Capital. The suite was large but cold feeling. Again this suite had a private area for the queen bed, a living room area and private bath. The sad part it was all tile or hardwood with no carpet- it echoed liked a bowling alley.
We were at the Best Western for just one night as we were attending a concert at the National Arts Centre. Check in was easy, room as spotless and comfortable. Although we were unable to take advantage of the mini kitchen (frig, microwave, dishes, sink and coffee maker) due to our short stay, it was something that made me think it would be a great place to stay if we visit Ottawa for a longer period. The continental breakfast was very good with lots of choice. The only negative were the hard as rocks waffles. The underground parking is a bit tricky to access as the entrance is almost right on the street and you have to cross a two-way bicycle lane - not too much of a problem on teh weekend, but could be problematic on a busy work day.
I am a bit confused by the 'average' comments by other reviewers. Although the building may be dated in appearance, they maintain it very well. The staff are amazing, especially Shelley at the front desk, she was extremely nice and went out of her way to help us. The maintenance staff and cleaning staff were all very friendly. And the rooms were exceptionally clean. Also, someone commented that the hotel is in a city suburb, which I disagree with. It's 10 minutes from Westboro and Wellington west, which is a very busy area with tons of restaurants and cool shops. I guess the other reviewer didn't find it close enough to Byward Market and other downtown touristy areas. Westboro is where the locals go to eat, so check it out! And if you're there on a Saturday check out the Parkdale Market in Wellington West. Also, quick, easy access to Gatineau. Seriously, just ask the front desk staff where to go.. very quick to get anywhere, and use transit if you're going to indulge in the local brews! I was in the city for business, wish I had more time to tour around! And sure you could stay downtown, but then you're likely going to have to pay for parking if you have a vehicle. Free parking here!!
Thank you for the excellent review OuizeeB. We greatly appreciate that you took the time to share your experience of the Best Western Plus Ottawa City Centre. You definitely highlighted many of our greatest attributes in detailing why you stay with us. The cleanliness of our guestrooms being in excellent working order is our main focus with our amazing staff. I will be certain to let Shelley know you mentioned her specifically, she loves that. We look forward to hosting you again in the near future. Best regards, Darren
We were here to visit friends and family and the hotel was centrally located for us. The rooms were clean the staff was friendly knowledge and helpful. What more did we need knowing we would basically only be there to shower and sleep
Hello dan3048. Thank you taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We truly appreciate you choosing to stay with us. We hope that you will visit us again in the near future. With warmest regards, Darren
A bit misleading as located in city centre, this hotel is almost in the city suburb, an area not very interesting. The hotel is quite large, clean with wooden floor. HVAC is obsolete as there are 2 electric baseboards for heating and an air conditioner in a cavity for cooling. Luckily they are interlocked by an electronic thermostat. Staff are efficient for check in and out. The room rate is overpriced unless you have some activities nearby.
Hello panasia. Thank you taking the time to review your stay at our hotel. We appreciate your kind words regarding our housekeeping in regards to the clean and large room as well as the efficient staff. We hope that you might consider us again in the near future. Warmest regards, Darren
Great location, Great Staff and Very Clean and comfortable. Stay here several times a year and never been disappointed. Restaurant on site serves good food. Special mention to front desk staff especially Shelley. Keep up the good work.
A very average hotel, dated in appearance. The best reason for staying there is if it convenient. The lobby is very dated, rooms are large, but sound insulation between rooms is poor so you can hear what is going on in neighbouring rooms and can clearly hear the TV when it is running. The room was well cleaned and the bedding was acceptable, though a comforter would have been good. The restaurant food was quite good and a good value. I chose this hotel because it was available on short notice and close to the place of business
The location is perfect for me so I always stay here. The internet connection has been a problem on last two visits. Although I slept OK I did find the bed too soft - I like a firm mattress. But overall - I Do like the place and would stay again.
This is my second weekend at this hotel on business travel, and I have been impressed with the recently refurbished rooms I have stayed in both times. Staff are very kind and accommodating. Rooms are clean and comfortable. Rates are very reasonable for Ottawa area, and its centrally located. I would recommend for business or leisure. Only drawback is the open wireless network, but if you care about network security, you probably have the right stuff to take care of that. I am typing this review from the desk in my North Tower room. It is spacious, and has microwave and fridge great for bottled water and a few provisions. 2 minute walk across the street to shop at the 24hour Shoppers (Drug store with some fresh and frozen food).
Hello moregr8trips. Thank you for taking the time to review your recent stay with us at the Best Western Plus Ottawa City Centre. We really appreciate the gr8t comments about our staff and guestrooms. I will reach out to our High Speed Internet Access support and inquire about your open network comment. Our goal is to provide you with fast, reliable and secure access consistently throughout the entire hotel. I hope that we see you soon and can provide you with that secure network you are looking for. With best regards, Darren
Stayed in a two queen bed with pull out sofa room with my 5 person family. The room was quite spacious. The location is great, there is a shipping plaza right across the street and a bus stop right in front that gets you downtown in about 20 minutes. The front desk staff were very friendly and helpful. The only Negative was the on site restaurant. They are severely understaffed. We went for breakfast, waited over 20 minutes and didn't even get our drink orders in. We ended up having to leave without even ordering.
Hello FamilyR0adTrips. Thank you for the positive review about being better than expected at our Best Western Plus Ottawa City Centre. I love the that guestroom with two Queen beds and a pull out sofa. It is great for a family like yours (and mine). I'm so sorry that you were not attended to promptly at our Cafe 1274. I have forwarded you comments to our Cafe team to ensure this is corrected moving forward and reviewed with the team and management for all of our guests. We hope that you will be back with us again soon. Best regards, Darren
Nice room,good service and overall a comfortable place to stay in Ottawa and near highway. Breakfast was good also but did not try any other meal and did not use bar. What else is there to say about a hotel ?
Hello JimMcC1944. Great Review! Thank you for taking the time to review your recent stay with us on TripAdvisor. We really appreciate the positive feedback about our guestrooms and location near the Highway 417. We hope that we will see you again in the near future and have the opportunity to try more meals at our full service restaurant Cafe 1274. Sincerely, Darren
Hotel is almost perfect. Check in and check out in a snap. The rooms are very clean, spacious. No rugs, and TV is perfect (100% HD, large TV's). Hotel is not so perfectly located if you were thinking of walking to venues and activities. The only negative side was that cleaning lady knocked on our door and woke us up to clean room at 10am and checkout is only at noon. Other than that, I would recommend to anyone.
Since my last stay, they have upgraded their WiFi and I must say, what a huge difference it makes for the business traveler and families with multiple devices. I traveled with my family and had 5 devises going in our room and the speed was 38 download, 33 upload, CRAZY!!!. I am glad that they made the decision to upgrade their WiFi!! As always extremely friendly staff and always clean rooms. Cannot ask for more! PS: The new signs look great!!
Rooms are not clean, very noisy, location is good, probably would not stay here again, front desk staff were helpful, The restaurant is OK, but probably would leave hotel to eat. The bed was very uncomfortable,
Friendly staff! Great room, spacious and clean. Staff name (GUY) at the front desk went the extra mile to ensure we were satisfied with the room/accommodations. Provide a crib ... Quick response by the time we came back with suitcases it was there! Recommend staying here location is great and near by.
Hotel was nice to stay. Little bit old, but clean and nice staff with very help-full idea's for the city. Airco cooled well, but we had a small flood in the room because it was very warm outside, but was no problem for the staff. The managed it well. Little bit outside of centre, but with the bus easy to travel. Car's are easy to park down town.
This hotel was a great place to stay. Complimentary breakfast. Very clean and within walking distance to parliament hill. I highly recommend this hotel. You won't be disappointed. Staff were very helpful and friendly.
This was my second time in this hotel. Just like the first time, the staff is extremely friendly. Located in a very quite neighborhood and getting in and out of the hotel was very convenient. The room was spotless and the cleaning staff did an excellent job. I had a opportunity to use the gym this time. It wasn't a big place but had enough equipment. No need to look for another hotel whenever I visit Ottawa in the future! Champa Neal
I will start by saying that our visit to this hotel was free and I still couldn't stay. On line the pictures looked fine. Reception was slow and even though we had a personal gift certificate from BW the desk made it very difficult to check in. Then they booked us into the wrong room that we had requested and been promised. The lobby, elevators and the corridors were filthy. I'm in the business and I was with my wife and I was embarrassed. The rooms have had laminate floors installed throughout. I'm still not a fan of this concept even though I understand what they are attempting to do. The industry has tested these floors and it has been proven that they are harder on staff to maintain, take longer and produce lower guest scores. Yet they continue to put them in. The bathroom was dated and in much need of repair with chipped paint, damaged shower, and very old fixtures. We spent all of 30 minutes in the room while I found us another hotel.
This hotel met our expectations and we had a peaceful and comfortable stay. The rooms are clean, the beds comfortable and facilities good. Breakfast was in the basement dining area and had the ambience you'd expect. Waitress was friendly and efficient and food good. Receptionist always seemed to be advising tourists on the best events and how to get there. Very helpful. There isn't an x factor to raise the rating. The only things to mark it down are very slow lifts and heavy front doors at reception. I wish hotels would all invest in sliding doors.
The hotel was fully booked so we enjoyed a free upgrade to the bridal suite. The hotel is a bit dated but still in good condition; the suite was very tastefully decorated. Also, the entire hotel appears to have undergone an entire retrofit to LED lighting. The restaurant is an absolute MUST for breakfast the next morning! Very well-balanced portions and tasty food.
We stayed one night while on the road and it was a decent hotel. The room was clean and modern and the bed very comfortable. Free parking in front of hotel. The staff was friendly, especially Shelley. A restaurant in the hotel as well as a few right near by. Booked on trip advisor and got decent price.
Good day ZumaDawg. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. You have shared some nice comments about us and we really appreciate it. I look forward to sharing your review with our team, especially Shelley. We all love it when you can name a team member that was friendly. Please feel free to contact me directly to discuss what opportunities we can look into to make your stay something special. We certainly want to be remembered that way with every guest that stays with us. Sincerely, Darren
Stayed at the best western city center two nights, dropping son off at Carleton university. This location is excellent for visiting the university, very well kept and modern facility, the nicest best western I've stayed at to date (out of six) Would recommend this location to others
Hello Everett M. Thank you for taking the time to review and share your comments about your recent trip to drop off your son to Carleton University. We hope that you will choose us again on your return trip. Good luck to your son in his university years. Wishing you the best. Darren
We stayed over one night to visit family. Hotel is comfortable but outdated. The day was over 30 degrees so the outdoor pool was appreciated. Close access to highways and a microwave in the room were also advantages -- when our kids were younger, if we did get a microwave there was an additional cost. The best thing about our stay was the front desk attendants selling us on the Parliament Hill slide show -- we had read about this but weren't really considering it until the staff shared some of the feedback from other guests. The weather was amazing and the kids couldn't have enjoyed it more so thank you. Overall, a decent place to stay.
Clean and well maintained hotel. No internet wifi in certain rooms. Couldn't connect to the wifi to write this review had to use cellar data plan. If you can live without Internet than this is your hotel. Some street noise but otherwise a quiet hotel. the hotel and linen have been recently updated. Thermostat in room was preset.
The location and value was great. The staff was very pleasant to work with, and the bed was comfortable.It only toques a few minutes to drive downtown for all the things we wanted to see and do. We'll be back.
The staff was very friendly and the rooms were clean and fairly comfortable. Updated pillows would have been nice as ours were pretty lumpy. Also the hotel needs to update all their air conditioners. It was so loud when running (and would start up with and shut down with a bang) that we could hardly sleep. We had to unplug it. But then it was too hot and we could hear all the hall way/other rooms. Otherwise a nice place to stay.
Good day AmyLee1288. Thank you for choosing to stay with us at the Best Western Plus Ottawa City Centre. We greatly appreciate your feedback. Our teams will be happy to hear your very positive review and comments about your guestroom. We are currently updating all of the guestroom beds and pillows are on the list as well. The air conditioner should not be too loud that you could not sleep. I apologize that happened. We will look into that air conditioner and service any issues to ensure a quiet and comfortable sleep. We hope to see you again in the near future. Best regards, Darren
The hotel (had to look really hard to realize it had been renovated) itself has; * a Pool, gym, work center (with printer) and free parking. * in-house restaurant (there is no free breakfast, however, the restaurant should not to be overlooked. The grub is good and not expensive) * Simulated wood flooring in the room instead of carpeting * a bed to die for - better than one at home! * the usual fridge, coffee machine, etc Of note, and a mark of good management in my eyes . . . the cleaning/house keeping staff are very happy. Chatting amongst themselves, laughing, smiles on faces, beaming, as they go about their chores. It was uplifting to hear them. Mention must be made of location * Just outside of city core * Bus stop outside main door * Corner of two main streets Carling and Merrivale with easy access to both * Easy access to/from main freeway * There is a Mall across street with; - Treats coffee chain - Rocking Johnny's Diner - Shoppers drug mart (food, snacks, groceries, post office) - Various small retail shops It all added up to a nice stay - where we'll stay when/if back in town
Hello mar2dav. Thank you for the incredible review regarding your recent stay with us at the Best Western Plus Ottawa City Centre. We do strive to make it a great place to visit and that starts with all of our teams and employees working and caring for each other and you, the guests. Sincerely, Darren
I wanted a hotel in the centre of Ottawa so that I could be near the University of Ottawa. When I saw the description of this hotel which said city centre, I thought I was going to be where I wanted; no such case. This hotel is a great distance away from the city centre and is close to what was a neighbouring town before amalgamation. The term city centre is used to deceive you. And the litany of problems continued; dirty room, carpet laying equipment left all over the place, no access to the elevator, no cot even though it had been requested, significant off gassing, fridge not working etc. I complained to corporate Best Western but they simply didn't care and tried to buy me off with a $50.00 credit. I tried to raise my concerns to a higher level but was consistently blocked by respondents whose only vocabulary was comprised of " I am sorry for your inconvenience" Should you stay at this hotel; absolutely but only if you car breaks down and you have no momentum to get to another property. We have stayed at Best Western Plus properties in the past and have been quite satisfied which in part accounted for our choice this time, but this one is definitely a pass. This hotel appears to under new management and perhaps someday they will live up to the Best Western standard - but not now!
Good day Jack N. Thank you for taking the time to review your recent stay with us. I appreciate your feedback regarding the location of our Best Western Plus Ottawa City Centre. Please let me know if there are specific inaccurate details to the mapping and distances listed on our website, I would be happy to have any corrected immediately. I also appreciate the time you took to meet with me in the lobby of the hotel to discuss your experience with us and you were great in giving me feedback to assist with coaching and building our team to exceed guest expectations. Again, I apologize we did not meet your expectations. I welcome the opportunity to speak with you regarding your stay. I wish you all the best for you and your family. Sincerely, Darren
Really nice outdoor pool. Room is spacious and clean. Only thing that would make it better would be a breakfast bar. The staff was polite and accommodating and the area is close enough that you can walk most places........................
Hello Nick D. Thank you for the great comments in your review of staying with us at the Best Western Plus Ottawa City Centre. We are nearing the end of the season for our outdoor pool, which must mean the students are heading back soon and fall is a few short weeks away. The full service Cafe 1274 bar and grill offers a great breakfast menu at affordable prices, with room service as an option in lieu of a breakfast bar. There is also a rate available to everyone that will have a breakfast included. I hope that we have a chance to host you again in the near future when it is warm again in Ottawa. With best regards. Darren
convenience location, a few nice restaurants across the street.Very Friendly staffs, quiet setting, nice and clean. I was on business trip, a week staying there, feel like home. Will recommend it to my family and friends.
Hello SonyaWRichmondHill. Thank yo for the kind review and wonderful comments about your recent stay at the Best Western Plus Ottawa City Centre. I can't wait to share them with the team. We all look forward to hosting you, your friends, and family in the near future. Sincerely, Darren
Always greeted with a smile everything I visit. I stay here at least a half dozen times a year or so on business and it never disappoints. The rooms are clean and modern, and the breakfast that comes with the room rate is always hot and fresh. Recent ownership changes have not diminished the property at all, although it is coming up on time for a refresh. Tip... ask for a room that does not face Carling Avenue... you can hear the traffic at all hours.
Stayed at this hotel just one night with my son so we could visit universities. Hotel old and needs updating. Lobby very shabby. The front desk staff were friendly but slow to check in. I felt this hotel was very overpriced. Yes rooms were clean but that should be an automatic assumption these days not a reviewable subject.
This hotel is comfortable and clean. The staff are courteous and professional. The location is quite convenient to the Queensway giving it easy access to most of the Ottawa area. Basic shopping is located nearby for those travelling necessities. I didn't have much experience of the amenities, but things like a pool and breakfast/room service seem to be available which is always nice. The bathroom was large, clean and private. Finally, I got a king room and it was absolutely cavernous! Like there was a whole dance floor between the bed and the TV! I'm not sure what that space gets used for usually, anyway, it was a nice change from some of the tiny closets I've stayed in in the past. Also, free parking and wifi were a deciding factor in choosing this place; I hate getting nailed with hidden extra fees!
Hello The1True. Thank you for taking the time to share your great review of your visit to the BW Plus Ottawa City Centre. We are so happy that you decided to stay with us. We hope we can see you again in the near future. With best regards, Darren
Stayed here for 2 nights with my family. The rooms are nice and it looks like they were recently renovated. The bathroom has no fan and the toilet and the shower seem to be outdated or left from the "old hotel", does it make sense? No but... The service is horrible. We went for breakfast bar that had a sign "Please wait to be seated" we waited for 10 min nobody showed up so we ended up at a local bagel place for breakfast. One of the staff gave me attitude when I asked what was wrong with the printer in the lobby that was not connected. The tray from the room across was sitting in the hallway for over 20 hours... When we got back the family could not get into their room because the keys were not programmed property. No apologies... All in all needs some customer service improvement but it is a decent place to stay over.
Hello camajax. Thank you for taking the time to review your recent stay at our BW Plus Ottawa City Centre. We really appreciate you sharing some of the details that were lacking during your stay as our goal is to be fully prepared and always delivering an exceptional guest experience. I apologize that we were not able to do that with your visit to the Cafe as well as in the areas of simple customer service. I will be sharing your comments with our teams to ensure that we are all focused on your satisfaction. As you mentioned the bathrooms were not part of the renovation and you are correct, we did already update our counters in the bathrooms, with the lighting and remaining items to follow at any moment. We hope that you will come back in the near future to see our updates. If there is an opportunity for you to follow up with me directly at the hotel it would be greatly appreciated. Sincerely, Darren
We stayed for one night. 3 adults and 3 kids in two rooms. The staff was friendly. I just missed many of the perks that other hotels offer (ex. Little shampoo bottles) I was also surprised to see that there was not a continental breakfast. We will probably stay closer to the downtown core the next time we go to Ottawa.
Hello Kare43Bear. I greatly appreciate you taking the time to review your recent stay at the BW Plus Ottawa City Centre. Your comments regarding our friendly staff are greatly appreciated. As we have updated our guestrooms recently we did switch over to an in the shower squeezable bottle for soap, shampoo and conditioner. We always leave a large bar of BIO2 soap for guests that would prefer a bar, and we still keep a stock of little bottles for guests like yourself. We do also offer a full service Cafe 1274 available starting at 6:30 AM on weekdays (a little later on weekends) for room service or a la carte breakfast at a great value. We hope that you find a great place to stay if you are needing to be in the downtown core, but we would certainly love to see you back just a few minutes away without paying for parking. With warm regards, Darren
Stayed 4 nights for our daughters soccer tournament. Easy to get back & forth to fields. Is in an older part of town but if you have a vehicle getting around isn't an issue. We didn't use the pool but it was an adequate size to cool off in & nice to have an outdoor pool for a change. We didn't eat at the hotel but friends did & said the breakfast is excellent. Would stay here again.
This was a fine hotel, though I felt it was expensive for what it is. We had a business king room which was a nice size. Bed was very soft. Personnel were helpful and efficient. A/C was good but loud. Kids using heated pool reported that it was cold. Location was 10 minutes from Parliament and within walking distance of synagogues.
Good day likestotravel613. Thank you for your warm comments regarding your recent stay at the Best Western Plus Ottawa City Centre. Taking the time to respond and communicate any comments such as the cold pool is so helpful to us to ensure the best experience for all of our guests. I apologize if the water was a little cold, it is something we will look into and adjust today. We hope to see you again in the near future. Kind regards, Darren
Everything about this hotel works. good service. Good restaurant for breakfast. easy parking. Quiet stay near major roads with easy access to all of Ottawa. Unable to find anything wrong with this hotel.
I selected this BW hotel because it was close to Dow's Lake where I was participating in an event. It was a 25 minute walk to Dow's Lake and was really convenient. The hotel appeared to have been recently renovated/upgraded and was quite clean. The staff were friendly. My room (2xdouble beds) was clean, a good size, and had a small microwave & bar fridge. The Internet service was good.
Friendly staff- and convenient late night check-in - hotel was just what we need for a budget stay. We were only in for a night - however there was no delay at check-in or check-out which was great. Location in Ottawa's west end was convenient - close to highway and shopping.
Hello Ren D. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We really appreciate you choosing to stay with us and I hope to see you again in the near future. With best regards, Darren
This hotel happened to be close to the church and the reception for a wedding we attended. The room was quite nice with a comfortable bed. The staff were attentive to the other guests, yet seemed distracted. It served our purpose for a quick visit. It seems the rooms have been updated but the smell in the hallways in the morning was unpleasant
Hello Bill C. Thank you for your kind review of your recent stay at the Best Western Plus Ottawa City Centre. Your comments are greatly appreciated to pinpoint some areas of focus for our guests as well as within the hotel hallways. We will be certain to address your comments. We hope to see you again soon when visiting Ottawa. With best regards, Darren
When My Dad Was having Surgery we Stayed here based on Location ... The Room was nice clean cool AC ... The only thing that was bad is the vending machine on my floor never had any drinks in it .... ( 2nd Floor) I had Breakfast there a few time Food was very good Also the Black guy with the Shaved head & always seems to be wearing the same Gray suit who works at the Front Desk answering the phone is Very Rude and ignorant he also talks like he has a Sock in his mouth but the Highlight of the stay was dealing with Stefanie the sales Manager she was very pleasant and so helpful I was there During a Busy time in Ottawa it was Canada day and she went out of her way to find us a room she has Excellent customer service skills
Good day BOSSDOGG. We hope that your dad is doing well after his surgery. Thank you for the nice comments about your stay with us at the Best Western PLUS Ottawa City Centre. It is great to see that Stephanie was pleasant and helpful. We certainly appreciate your feedback on the areas where you feel we should show some improvement as well. I would like to discuss your comments further with you if you have an opportunity to call me directly at the hotel. We hope that we might have an opportunity to host you again in the near future. Wishing you and your family the best, Darren
We were 2 friends meeting up to visit old school friends in Ottawa. The hotel was clean, staff was friendly & we didn't have any issues or difficulties. We had a quick swim in the well kept pool,& ate breakfast in the hotel restaurant both mornings. The breakfast was quite good & very reasonably priced.
Hello Andrea S. What a "perfectly pleasant" review of your recent stay at the Best Western Plus Ottawa City Centre. It is great that you had an opportunity to enjoy our full service restaurant as well as the outdoor heated pool. We truly appreciate that you chose to stay with us. With best regards, Darren
Good location. Easy off/on freeway access. Coffee shop across the street. Fair price. Large room, very large TV. Fun outdoor pool. However: room smelled, to me like a cigarette-smoke killing chemical. This was not addressed. Beer from the hotel bar was wonderful after our late arrival... but then the bar closed for Canada Day, when the hotel was full of guests. Room was definitely cleaned, but still appeared not super fresh --- fake hardwood flood and no carpet could be to blame. In-room fridge has seen better days.
Hello Rafal G. Thank you for your very direct and honest comments about your recent stay at the Best Western Plus Ottawa City Centre. It was great to see you enjoyed several aspects of the updating that has been complete. As you noted, we still have some steps to go to finish our fresh look. I apologize that the guestroom had a chemical smell. Our cleaner is scent free for our guestroom, as we are conscious of the sensitivity of guests to strong odours. I would be happy to look into the matter with you further to discuss your concerns. Please contact me directly at the hotel at your convenience. With warmest regards, Darren
Found hotel very convenient as I had to use a bus along Carling Avenue every day. Friendly & efficient staff, both with check in & out. Clean, good size room with 2 double beds. Microwave in room an added bonus. The pool area was nice & well kept. The restaurant look interesting but I did not use. Hotel opposite a small mall with Shoppers Drug Mart open 24 hours, wine store & a couple of restaurants.
Good day Carol D. It is excellent to start the month of July with a positive review. Thank you so much for taking the time to review your recent stay at the Best Western PLUS Ottawa City Centre. I love the comment about our staff and the good size room. I look forward to sharing your thoughts with our entire team. We hope to see you again in the near future. Best regards, Darren
Just got back today from the BW Macies and it has by far been one of the worst places I've stayed..(this was a school trip by the way). In our room, there was a huge bug in the bathroom, there was no ventilation in the washroom, and the shower in the tiny washroom just didn't work at all. It sprayed right down on a 90 degree angle. I had to stand right under the shower head!!! In another room, they found hair on towels that weren't theirs and a toenail in the bed as well as stains on the towels and bedsheets. The a/c didn't work in many rooms so many friends of mine slept in absolute heat on top of the already 30 degree weather outside. Privacy was also minimal. In all, it was a terrible experience.
Hello Puneet P. I sincerely apologize that you did not have a great experience while visiting Ottawa. I welcome the opportunity to discuss with you the issues that you have described at your earliest opportunity. Our goal is to deliver a great experience with all of our guests and when we fall short we want to make it right. Please contact me directly at the hotel to discuss your stay. Sincerely, Darren
The room was very nice and the bed was very comfortable. Everything worked perfectly from the wi-fi to the shower to the TV. The staff seemed a little disinterested, yet helped when you could catch their attention. The only downfalls are the lack of fresh air and the smell in the hallways in the morning.
When my husband and I checked in and went to our room, I checked the refrigerator (since I travel with soft drinks and bottles of water). The refrigerator was cool but not cold. I went and informed the desk. They sent someone to adjust the controls on the back of the refrigerator. The room was nice and clean. Near the Air Conditioner, it had two wing chairs and a table. However, the Air Conditioner was so loud that if you sat on those chairs, you could not hear the dialogue on the TV. We moved our chairs closer to the TV and could make out most of the dialogue but not all. Since there was a cap on the volume control, we called the front desk to ask them to adjust it. They refused to do so but sent someone to turn down the AC fan speed. This did little to help with this problem. The room had a DOUBLE BED!!!! I thought all hotels had Queen beds but, at this hotel, it was a Double Bed. My feet hung over the edge. Upon check-in on Saturday at 5:00 p.m., for our one-night stay, I asked what time their restaurant opened for breakfast (breakfast is not included). I was told 7:00 a.m. Sunday morning at 7:00 a.m., we went down for breakfast. We were told that the restaurant did not open until 8:00 a.m. I explained that when I had checked in at 5:00 p.m. the day before, I was told 7:00 a.m. They told me that on Saturdays the restaurant opened at 7:00. Although this hotel is called "City Centre", it is not in the centre of Ottawa.
Hello PleasantOntario. Thank you for taking the time to communicate your experience at our hotel while visiting Ottawa. I sincerely apologize that we did not meet your expectations. It is through feed back from our guests that we make changes and review where we have fallen short in providing a great experience. Moving forward we are expecting to remove all of our double beds to Queen beds when we purchase new beds in the very near future. I did also communicate the start times for the restaurant so that all of our staff is aware of the correct times. My apologies for that mistake on the Sunday morning. The volume on all SMART TVs will be allowed to be adjusted as a guest is requesting. Again thank you for sending your comments to us, we really appreciate the feedback. I hope that you would consider staying with us again in the near future. Warmest regards, Darren
Great location very close to The Ottawa Civic Hospital where my sister had a brain surgery. People at the hotel were very nice and the food at the restaurant was excellent. They have a good taxi services at this location and it makes a difference when you have someone not feeling well.
Hello loredanap264. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We really appreciate you choosing our hotel because of the convenient location while you were spending time with your sister. Our staff will adore the wonderful comments you shared about them. We hope to see you again soon when you return to Ottawa. With best regards, Darren
The front desk staff was superb. Easy check-in, and within 10 minutes received an in-room call from the desk asking if everything was ok. How often does that happen? The room itself was clean but small, barely holding one queen bed. But, we used Priceline, got a great deal so expected to get a lesser room. Dining room for breakfast was fairly priced and the food excellent although on this day it was understaffed. We would go back, especially at the Priceline Name Your Own Price rate.
Hello david g. Thank you for taking the time to write about your experience at our Best Western Plus Ottawa City Centre. I look forward to sharing your comments with our entire team. It is important for us to be certain that everything is great in your room upon checking in. I will also forward the comments of the understaffed restaurant to Cafe 1274. I know that we have just recently hired some new team members to address all shifts and banquet facilities. My apologies that we were lacking the day you were here. We truly appreciate that you chose to stay with us. Wishing you the best, Darren
When I arrived I got the feeling I was in the wrong place. A best western plus.. I was expecting a bit more upscale than what I saw. The parking lot was disorganized and dirty. The hallways and lobby needed a good cleaning. I asked to see the room before checking in. The brief review showed no issues but upon actually getting into the room it was less than great. There was a lot of long, dark black hair on the bathroom floor and the toilet itself. (I have short, blonde hair) It looked as if the floor had not been cleaned at all. I swiped the floor with a damp towel and it came up black. I asked for a different room. Upon getting to that room, same long black hair on the toilet seat. Debris on the bathroom floor and so much dirt in the closet track I could barely open it. I called to complain and say I was checking out. The front desk told me very rudely that it was best if I left because clearly they couldn't provide a room to my standards. The clerk was exceptionally rude. When I returned my keys he insisted that the first room was fine. I didn't raise my voice because another customer was at the desk. But the clerk insisted that there was nothing wrong with the room. And that I was just unreasonable and should just leave. I felt as if I was being expelled from the premises. The clerk made me feel that it was my fault that I was unhappy not that the room was the reason. If I could have given a negative number I would have. Filthy rooms have no place in the hotel industry.
In close proximity to the Ottawa Civic Hospital, which was a consideration in our choice of locations The woman at the front desk was vary helpful and professional. As there is an independent restaurant located in the basement, breakfast is not included in the room price, but it is good and very affordable. Located on Carling Ave, other amenities are readily available including a mall across the street.
Greetings Alexander M. Thank you for the excellent review about our Best Western Plus Ottawa City Centre. We are certainly host to a lot of visitors to the Ottawa Civic Hospital, and other hospitals as well with our central Ottawa location offering free parking. Breakfast in our Cafe 1274 is my favorite, and I also agree very affordable, with an option of offering room service. The mall across the street offering a 24 hour Shoppers Drug Mart is a great amenity that many guests take advantage of late at night or early in the morning. Again, thank you for taking the time to write your review, and we truly appreciate you choosing to stay with us. With best regards, Darren
I was very impressed with the staff a reception. They were very helpful showing me how to use the Ottawa bus system which I needed to visit several places across the city. What really impressed me was on my departure. As it was a 30dollar taxi ride from the airport, I decided to travel by bus so I set off although the weather was not very clement, rainy and windy. THe person who I assumed was the hotel manager, caught up to me and said he would give me a ride to the airport. I accepted so off we went in his personal car. We had a pleasant conversation on the way and when he dropped me offf I had a very positive feeling which gave me a good start for my long journey home. Richard Acton
Hello Richard. It is great to read your review and share with everyone that Raymond, our restaurant owner, was able to connect with you and drive you to the airport in the rain. Thank you for the very positive comments about our staff, we really appreciate it. We are fortunate with our team demonstrating such a high regard for customer service. We hope to see you again in Ottawa. Thank you, Darren
Since Carleton University had a graduation in town, their prices went up! Just checked the rates for this week and they about $70 less for the same night for the same room! We were not very impressed!
Good day Randy H. Thank you for choosing to stay with us during the graduation ceremonies in Ottawa recently. You are correct in your review that we change our rates due to higher and lower demand periods. Our central location in Ottawa means that we will sell out quickly and our rates may be higher during busy nights. The Best Western website will always show the lowest rates available when you are looking to book. I hope that you would consider staying with us again when returning to Ottawa in the future. Best regards, Darren
Lovely hotel in a great central location. Large clean room, which was great for having Family and Friends meet for a visit. lots of parking. Friendly, helpful staff. Everything I needed was right there.
Great hotel. Good service. Best breakfast. Need mapquest to get back to hotel due to various one way streets. Parking.under hotel is much better than lot close to hotlel. Parking $20 underneath. Central to most ottawa venues and sights.
Good day Gerald C. Thank you for taking the time to review your recent stay in Ottawa, and I so wish you had stayed with this BW Plus on Carling Avenue. I believe you stayed at the BW Plus Victoria Park on O'Connor Street. I will be delighted to forward your comments to the general manager, Rachel, and her team. If you do return to Ottawa in the near future we would also love the opportunity to host you at our Best Western Plus Ottawa City Centre. With best regards, Darren
Stayed in a hotel in Ottawa after 9 years. Friendly staff and they go out of their way to help you with directions, maps and other information. Very clean room with a strong WiFi connection. We enjoyed the peaceful night. What more could you ask? I would definitely go back!
Hello Champa N. Thank you for the great comments about your stay at our Best Western Plus Ottawa City Centre. I am so happy you enjoyed a tranquil and peaceful night. We look forward to hosting you again upon your return. Sincerely, Darren
Tried to check in at 5:00pm - told no rooms ready and would need to return at 6:30pm and they hoped something ready at that time. I was told I could change for my meeting in washroom on lower level. When finally got in room at 8:00pm - no shampoo and questionable cleanliness
We have stayed at Macies Best Western on every visit during the past 9 years. Recent improvements have enhanced the experience. Front desk staff know us and are welcoming. The air conditioner/heater are noisy. The restaurant has a good breakfast although service can be slow even when not busy.
Since my last visit, there has been major renovations happening at this hotel. It is great to see that they really want to stay up to date and be competitive with some of the newer hotels in the area. Brand new Hall way carpets, Great hardwood flooring really makes you feel at home (not to take away from the great staff who always go above and beyond to make you feel at home) , great fitness facility with top of the line equipment and a great restaurant with great and reasonably priced menu with a pool table and lounge area (guess what, you don't have to pay money to play, its free!!!). I hear more upgrades are on the way and cant wait to see them. Being a regular at this property, it is certainly a welcome change!
Hello DRUMMERMATRIX. Thank you for the great comments regarding your recent stay at the Best Western Plus Ottawa Centre. I have already printed your review and posted it for all of our staff to see. A lot of team work goes into staying up to date and it is great to share such a positive review highlighting all of their hard work. We look forward to your next visit with us, and please let us know if there is anything you would like to see to make your stay more comfortable. Sincerely, Darren
This is a quiet, clean hotel which has been newly renovated. Our room had new wood floors and was very clean and welcoming. The staff is very pleasant and accomadating. It is a bit of a drive to the city centre...a few miles.
Hello Janie H. Thank you for the wonderful comments regarding your recent stay at the Best Western Plus Ottawa City Centre...you have certainly highlighted some of our best features. I would like to follow up with you directly regarding your rating for your experience at the hotel. I welcome an opportunity to review any issues that you may have had during your stay. Thank you for choosing to stay with us and we hope to see you again soon. With best regards, Darren
Had to take care of some business plus enjoy the Tulip festival. Arrived early and they found a room for me before regular check in time. People were down to earth and friendly. The little cafe / lounge downstairs is nice and comfortable - Friendly and homey. Staff were very friendly and helpful. Overall a great weekend.
Good day 719freqtraveler58. Thank you for choosing to stay with us during your stay at in Ottawa. At the Best Western Plus Ottawa City Centre we are always trying to go that extra mile while maintaining a friendly and professional culture. I am so pleased that we were able to check you in early to really begin your experience in Ottawa. We hope to see you again in the near future. Thank you, Darren
This Best Western Hotel, Formerly the "Marcie" has gone down a lot in quality since we stayed there 3 years ago. It did not live up to the quality of our previous few stays. Also, there is no breakfast included in the price. Catch up with the times, Best Western!
Hello 522terryg. Thank you for taking the time to review your recent stay with us. I welcome the opportunity to discuss with you directly the issues of quality since you last stayed three years ago. Our goal has always been to maintain the wonderful home and family feel that was synonymous with the former Macies hotel. We have been working to meet the ever changing needs of our guests by updating our high speed Internet service to Fibre at the highest speeds available with the best wireless access points. New locks have been added with RFID to ensure your keys no longer require reprogramming during your stay. The televisions in the hotel are all 48 inch SMART TVs with HD signal. Newly installed Torlys Everwood floor and hallway carpeting are adding to the first impression that is so well received by the majority of our guests. We do offer a great made to order breakfast at a nominal cost that can be delivered to your guest room, or enjoyed in the newly renovated Cafe 1274. I hope that you will consider staying with us again, and I would be more than happy to meet with you to address any of your concerns. Wishing you the best. Darren
The bad: "City Center" name mislead us into thinking this was closer to downtown (it's 3 miles away). Facility appeared somewhat dingy in lobby. Toilet was weirdly small (teeny toilet seat). Internet kept pausing/resetting. The good: There was a strip-type mall across the street with a dollar store and grocery store as well as some eating places. We like to walk or take city busses and there were several nearby bus routes. microwave and minifridge both got lots of use. staff were friendly.
Hello MaryBryan2011. Thank you for choosing to stay with us for your recent trip to Ottawa. Your comments regarding the staff are most welcome and I look forward to sharing them with the staff. With our central location with easy access off of Highway 417, I apologize you felt misled by our City Centre name. I would like to follow up with you regarding the teeny toilet seat, as I am not aware of anything less than standard fit being installed anywhere in the hotel. Please let me know where that might be and I would remove it. I hope that you may consider staying with us again. Have a great summer. Darren
We had a great family weekend away in Ottawa visiting other family members. This property offered all that we needed and was close to family. There was a restaurant onsite and shopping across the street. Some of us used the gym and we all ate in the restaurant. Rooms were comfortable and newly renovated.
I stayed one night while passing through the area on business. They are in the process of renovating, although the impact was minimal. Front desk staff member from West Coast was very friendly, and happy to answer any questions I had. Room was renovated and clean, very spacious. I had breakfast downstairs (not included), and was a good basic way to start the day, and the server was very friendly despite being incredibly busy. There is a great little family run Salvadoran restaurant called La Cabana behind this hotel that I really enjoyed for supper. This place is very casual. It is...well, quite frankly, run down...very run down. But the food was excellent, and I'd dine there again. About two minutes up the road, is a plaza with restaurants and a Food Basics. Hotel offered plenty of free parking, and the internet was excellent.
This is an old building, they are doing their best to hide it by changing carpet and some paint. No inside pool, no hot thub, and strangely the restaurant is in the basement, so no window... Only 1 tiny elevator, so it's quicker to use the stairs... To me, it is a deception.
The base of the bathroom vanity extends well beyond the top, and is covered with metal. In the middle of the night, with only the nightlight on, it is in the direct pathway to the toilet, and your left foot is in danger of contacting with the base with some force.
Had another comfortable stay for business. The staff was very helpful on a couple of special requests and the room was clean and comfortable. I have stayed here before and will stay here again. Close to all the amenities
Newly renovated,extremely clean. Hardwood floors, beautifully appointed. Nice restaurant. The Best Front Desk Staff lady we have ever come across. Offered assistance in ensuring our staff was a pleasure.
Good day georgegQ2531CL. Thank you for the great comments in your TripAdvisor review. There are some things at the Best Western Plus Ottawa City Centre we simply can't renovate in terms of our staffing...especially when you say the best ever. However, we did recently update our uniforms. Same great staff, with an updated look. I can't wait to share this review with our team. Thank you, Darren
Good location, just outside of downtown. The staff at the bar and in the dining area provided excellent service. Traffic seems more manageable at this location. Shoppers and a grocery store is right across the street and there is a great restaurant - Bowmans just down the road within walking distance.
Hello Barbara B. Thank you for the very positive review of your recent stay at the Best Western Plus Ottawa City Centre. We really appreciate you choosing to stay with us. I have also enjoyed a great meal at Bowmans just down the road. I will share your comments to all of our team to ensure we are continuing to provide excellent service. Thank you, Darren
Excellent staff and very comfortable rooms. We traveled with children and found it very good option in ottawa. location is also good. must consider if visiting Ottawa. Breakfast was not included in the rate, which is a minus.
Good day Sudan R. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. I look forward to communicating and sharing with our team your positive comments. We also appreciate the feed back regarding the breakfast being available in the restaurant at a cost to our guests. The Cafe 1274 does breakfast really well and even offer room service as well as a grab and go option for those in a hurry at a great price. We hope to see you again in the near future. With best regards, Darren
I visited this hotel about a year ago and disappointed in it. Its manager send me a personal letter to apologize and guarantee that I will be satisfied with my next visit. This time I visit, I stay there and found that the hotel is undergo a renovation and I stayed in one of the renovated room. The room is greatly improved and it is very clean and quiet.
Great to hear such positive feedback kkliCanada. Thank you for taking the time to follow up with us regarding your last visit and giving us the opportunity to host you again here in Ottawa. We are still updating the guestrooms and hallways of the hotel and I am happy to read your comments regarding the improvements. We welcome the opportunity to make every stay at the Best Western Plus Ottawa City Centre exceptional. When we fall short it is important for us to make it right with you. Thank you for giving us the chance to redeem ourselves. It is greatly appreciated. With best regards, Darren
Great hotel stayed for business. Staff was friendly and accommodations were great. Cafe and Lounge area was great for eat in or take out to room. Nachos are not on the menu but are available if u ask. Not much in area for sightseeing or eating out.
Good day Manda M. Thank you for the positive review and comments about your recent stay at the Best Western Plus Ottawa City Centre. Everything does start with great staff and accommodations, and I look forward to sharing your message with our entire team. We hope to see you again in the near future. Warmest regards, Darren
Conveniently located, close to amenities and easy to travel. Free parking. Professional and very friendly staff. Very clean and nicely decorated rooms. Pool is not open during winter, but it is a fairly decent size. Good hotel, being renovated. Once the WIFI system is improved, this hotel will be on top of my list!
Great review Richard D. We thank you for the positive comments and review of your recent stay at our Best Western Plus Ottawa City Centre. We have recently updated our WiFi and we are offering some of the best speeds and reliability available in a hotel. We did recently have an issue that required support, and it was resolved. This can only happen when guests provide us with this kind of feedback to make things right. Thank you for bringing it to our attention. I hope that you will stay with us again when returning to the Ottawa area. Have a great week. Thank you, Darren
Lacks curb appeal. At first sight I kind of had seconds thought about staying. Once inside the hotel was clean and staff were pleasant. The building appears to have been recently redone. Our room was spacious and clean, expect for the used face cloth hanging over the shower rod. We were a little bit taken aback by the rate we paid. We have stayed at other hotels in Ontario with more amenities and paid far less. The hotel has a pool but it was closed for the winter.
Good day imhoolio. Thank you for choosing to stay with us during your March break. We can't wait for our snow plowed banks to melt away along with our budding plants and trees to return this Spring to add to our curb appeal. We are currently updating some aspects of our outdoor curb appeal that we are excited to start. I apologize they were not installed in time for your visit. I have noted your comment about the rag on the shower rod and I will review with our team to ensure this does not happen again. I welcome the opportunity to discuss the matter with you further at your convenience. Simply contact me directly at the hotel. I hope we may see you again in the future, perhaps when the outdoor pool is open in our well manicured garden. A little oasis escape. With best regards, Darren
Stayed one night as one of my sons had a procedure done at a hospital nearby. It is a good little hotel with competitive prices, well located, very clean and decent sized, well furnished rooms. A lot of effort is being made to have a well decorated hotel. Artwork from local artists are displayed, which is a very nice touch. I love it when the hotels support the local economy! It is being renovated and I am looking forward to staying there once completed. The staff is amazingly professional yet polite and very friendly. Made us feel at home immediately. The only issues that needs solving to make this an unavoidable hotel to stay is the WIFI internet - intermittent at best. In today's world, WIFI is a deciding factor to choose a hotel! Once thisd is done, this hotel will be on top of my list for stays in Ottawa
very good value, and a very convenient location for the purposes of our stay. We came to visit Carleton university and take in a Senators game. This hotel location makes navigating the city very straightforward, with lots of amenities nearby.
Stayed here as I had stayed years ago and it is very close to where our family needed to be. We had made a couple of special request when making the reservation. The staff went out of their way to make sure these request happened for us. While spending long hours visiting a family member at the hospital just up the street it was nice to come back and just put your feet up. Food in the restaurant was good. Will be back again.
Reasonably priced hotel which location is fairly convenient to TD Place as well as downtown Parliament Hill area, The hotel services were as shown but take note that breakfast is not included here as it is at least in my experience, in most BW's with a Best Western Plus rating. We found all services provided to be average or above average and would certainly consider this hotel for future visits to Ottawa.
Very nice hotel, clean room, sparkling clean bathroom and linens. Convenient to two eating places across the street. Very quiet. Safe and free parking. Check-in was not the very best, but the check-out person (Doris) made up for it. Would stay there again.
Excellent hotel, clean rooms and very friendly service. Will be staying there again in the future. The ladies at the front desk were totally awesome. The onsite restaurant food was excellent. really enjoyed the breakfast.
Chose this hotel because of location. The room was clean and spacious and the bed linens were great. Doris at check-out was very efficient and helpful. The hotel is across the street from a strip mall. Would recommend it.
The BW Carling hotel is always good for business and relaxation. My intention was business but BW made it relaxing! The gym was a nice extra, and the restaurant was flexible if you like to eat healthy. The Best Western staff at the Carling Avenue BW hotel are AWESOME! They go the extra mile! They provided me with a plastic plug so I could re-charge my cell phone. They also pin-pointed a great high end Italian restaurant in the area. Great experience. Elliott, president, Real Programming 4 Kids
Booked a room with to beds for health reasons, had to leave credit card info so I could not back out last minute. At check in I was given a room key for a room with one bed and a pullout couch. I guess they did not think I would notice. I went back to front desk, there was nothing they could do and yes they agreed that I did book a room with two beds. But they did not keep me one. The room had short curl hair stuck to the bathroom mirror, food in the pullout bed, they gave me breakfast coupons. When I used them I asked if they thought I would be able to be done and out in 30-45 minutes. The reply, " Should be ok but the kitchen help was not that good today".
I've stayed at the Best Western on Carling on a number of occasions when in Ottawa. My most recent stay was for four nights in mid February. My room was neat and tidy, the bed was comfortable, and easy access to the 417 and Carling Ave made getting around town no big deal. As others have said, the service at the front desk is also top notch. Recommended for the budget wise business traveller. Keep up the good work.
Good day D Y. Thank you for taking the time to writes such a positive review of your recent experience at the Best Western Plus Ottawa City Centre. We appreciate that you choose to continue to stay with us. I have posted your comments for all of our team members to view and enjoy. Sincerely, Darren
Average rooms but would need TLC and some renovations to the room.... Good size rooms ...Nice Staff and helpful... Conveniently situation in front of small Shopping Centre with restaurants and Pharmacy... Well situated near two hospitals and Ottawa Heart Institute...
Good day Pierre D. Thank you for your kind comments about our staff and location. We are just entering the stages of our room updates next week. New flooring, new bathroom granite counter tops. Followed closely by new look bed linens and window coverings. It will take a few months, and we hope that you will join us again in the near future. Warmest regards, Darren
Shelly at the desk remembered my son's name and had great ideas for exploring Ottawa. Menu was simple but everything we ordered was just as it should be, including the nicely medium-rare steak and even the room coffee. Our comfortable room was quiet and clean. We were even asked what locations in the hotel we might prefer for our room. Proximity key cards were fast. Will definitely come back.
Hello Carl L, I can't wait to share this with Shelley and our entire team. Thank you for taking the time to write such positive comments about your stay in Ottawa. We really appreciate it. We hope to see you again soon. Sincerely, Darren
Quiet, easy to reach location near 417. Parking included and close enough to City Center and activities. Very friendly, professional staff who work to improve your stay. We could skate on the canal and then join our friends at the museum.
Hello Roger U. Thank you for the great comments. We truly appreciate that you chose to stay with us while in Ottawa. Our staff will love hearing your positive notes about them. We look forward to hosting you again soon. Sincerely, Darren
It was nice to see all the upgrades being done at the hotel since my last stay. It was beginning to look tired but it is great to see that renovations are being done. Fresh new looks, so bright, like the big new TV screens in the new lounge area, very refreshing. Rooms are getting a new look with 48" Smart TV's, Granite counter tops in the washrooms. Always enjoyed the great breakfast and the friendly reception staff!
Hello DRUMMERMATRIX. Wow! What a great review of your recent stay at the Best Western Plus Ottawa City Centre. I look forward to sharing your kind words with our entire team. Thank you for noticing and commenting on our upgrades...there are still more to come. In March we are starting to install new flooring in the guestrooms and hallways. An update that will change the look and feel everywhere. Wood floors in the guestrooms! Maybe we should order some slippers. Updates to the look and feel of the beds, windows and furniture are next. We hope you will be back soon to experience even more updates. Thank you for choosing to stay with us. Best regards, Darren
I have stayed at the BW on Carling several times for business (work chose this hotel) and I've booked it for personal. The front desk staff are always friendly and helpful. They're customer service definitely stands apart from other hotels. The rooms are large and clean. One of the best features is the large FREE parking available. Although not close to downtown, or in walking distance of many restaurants, it is close to the highway access and easy to get around. There is a little 50's style diner across the road with friendly service, good diner food and prices. Hotel was not overbooked and crazy during Winterlude like other downtown spots, and was nice and warm during the -30 temperatures. Will definitely stay again.
My wife and I have been staying at this hotel off and on for decades, and have seen its facilities greatly improved over the years. Its rooms are spacious and well appointed, the beds are comfortable, the internet works great, and the parking is plentiful and free, unlike many Ottawa hotels. The location on Carling Avenue, close to the Queensway, allows quick access to downtown and west end locations. There's an on-site restaurant with reasonable prices. What more could we want?
Good day Fastenyourbelt. Thank you so much for the positive review of your recent stay with us at the Best Western Plus Ottawa City Centre. It is greatly appreciated that you choose to keep coming back for many decades. We are committed to offering you an excellent hotel experience while in Ottawa that will exceed your expectations. Sincerely, Darren
My wife and I stayed here for a night away in Ottawa. The hotel itself is very clean and the beds are very comfortable. The walls unfortunately seem to be paper thin. I could hear the woman in the room next to us having a conversation on the phone. Not only could I hear her but I could also hear the man she had on speaker phone. It sounded like they were in the room with us. Overall the hotel was good, just not very private.
Hello philicious1977. Thank you for choosing to stay with us during your night away in Ottawa. We really appreciate the positive comments you shared about the hotel and I look forward to sharing them with our team. I do apologize that the you were able to hear a phone conversation in an adjacent room. We will review this feedback in our upcoming meetings regarding some updating in the guestrooms we have planned for this year. Again, thank you for your review and I hope that we may host you again in the near future. With warmest regards, Darren
I stayed for one night on a business trip. Right from check in staff was very helpful in describing the amenities and assuring me they were there to help – and I felt they were sincere. The next day I needed direction to my meeting destination and again they were very helpful.
Hello Yvonne L. Thank you so much for the kind words regarding your recent stay at the Best Western Plus Ottawa City Centre. We strive to make every interaction with our guests helpful and sincere to ensure you have a great experience at check, during your stay, and upon departure. We hope to see you soon. With best regards, Darren
Husband had to have surgery at the Civic Hospital so this hotel was an excellent location for our 2 night stay being only a few blocks away. . The price was reasonable. Very nice staff, clean spacious rooms. Having a fridge & microwave was nice, but the in-room coffee wasn't very good. Bathroom well appointed. Breakfast at the in-house restaurant was good & fast. There isnt much else around this location, so having a car is essential if you want to try different restaurants/shopping etc.
Hello giddie2. Thank you for choosing to stay with us during the visit to the Civic Hospital with your husband. We hope that you will consider staying with us again in the future. Best regards, Darren
The staff at the front counter were friendly, informative, respectful and professional. The beds were comfortable with lots of pillows and the rooms were clean. The high speed internet was easy to connect to and was fast. Only drawback was no late night internal restaurant and we had to order out, however, the front end staff provided us with a good restaurant to order from.
Good day Kirk L. Thank you for the very positive review and great comments regarding your recent stay at the Best Western Plus Ottawa City Centre. I look forward to sharing your review with all of our team. We look forward to seeing you again. With best regards, Darren
In December 2015, my family and I visited Ottawa to attend a wedding. We stayed at the Best Western Plus Ottawa City Centre, on Carling Avenue. On entering the hotel, we received the best welcome that I have ever experienced. All throughout our stay, every employee was very helpful and friendly. We decided to try the on-site restaurant after checking in, as we were a bit hungry. I was quite amazed at the quality of the food! everything that was ordered was done to perfection. Of course we ate at the restaurant for the duration of our stay. Breakfast, dinner, every meal. Any one who lives in and around the Carling Avenue area should try this restaurant. Also anyone spending over night in Ottawa, should make the effort to have a meal at this hotel restaurant. What great chefs they have! My family and I will definitely be returning to this hotel in the near future.
For a mid level Hotel this was a loyalty affecting experience. The room was exceptional and the service from the staff felt more like a great B&B type experience. The front desk staff couldn't do enough when we needed their assistance. The restaurant and bar staff provided an experience that you might expect to receive in a hotel within a much smaller town/city.
Happy New Year Ted A. Thank you for the great comments regarding your experience at the Best Western Plus Ottawa City Centre. We could not be happier to read your review and share it with the entire team. We look forward to hosting you again soon! With warmest regards. Darren
We were there for Christmas eve night and were very impressed. The room was spacious and spotless. Everything was in perfect working order. At first I was worried about noise being we were so close to the elevator but we didn't hear a sound from anything all night. Great bed and friendly staff. The fitness room was well equipped and clean.Could not have wished for a single thing more during the stay.
The whole experience was excellent The lady at the check desk (Shelley) was extremely helpful and friendly. The hotel as a whole was very attractive. The room was very comfortable, clean and everything functioned smoothly. Restaurant service and food were very good. Prices were very reasonable. We will certainly stay there again.
The room was alright. We are a family of 4. we had plenty of space. two king size beds. Bathroom had plenty of towels. Clean, and the heater worked well and was quiet. Outdated reception area needs an upgrade, entire hotel is looking it's age. I guess that is why the price is still reasonable.
Customer Service was fair at this hotel. Could be improved. The room I got was close to the elevator so heard the elevator operating when people used it. Would have preferred to be warned before I took the room. The sheets had some scent to it I guess it has been used a lot but it wasn't unbearable - it was ok at the end - and it was visibly clean and neat. The room was clean, everything else was nice, and there was free parking :) Good experience overall may be back there again.
Have stayed at this location many times in past 13 years and if the standards remain the same I will continue to stay here. The staff are second to non.. Their local information should be valued and their helpfulness is fantastic. If you should ever ask Shelley or Don a question you will receive not an answer but a full description unfortunately not in colour. Obviously from my remarks we are very attached and fond of this location, it may not be down town but with the staffs help and a little extra cash you are going to have a visit of a life time
Not close to amenities clean room, breakfast good, reasonably priced although staff not overly friendly. The rooms are showing their age, carpet needs to be updated etc. Require a vehicle if staying here.
Went for a Carleton University tour and stayed here for the night. Very close to the school. Close to stores and restaurants not much else. Good clean and comfortable. Friendly staff. Restaurant on site is in the basement and looked dreary decided to get breakfast elsewhere.
There is nothing wrong with this hotel. It's a bit dated, I wish breakfast was included, but it is clean, comfortable and the little exercise room (weight machine, some dumbells, three cardio machines) is not bad. The thing that pushes it from a 4 to a 3 is the location relative to downtown Ottawa and the lack of easy to access places to eat (unless you want to drive). The heating tends to make a buzzing sound (this was on the first floor to the right of reception) which kept me up the first night till I turned it down the second.
Dear Camerondotca. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We are in the process of updating the hotel and your comments are so important to us. We are looking to get away from the beige and offer a little more colour as we proceed. I hope that if you come back to Ottawa in the next few months you will stay with us to see our progress. With best regards, Darren
This hotel has awesome staff, however for me the ambiance was rather dull, the room décor and hotel seemd like it was from 1984, bed was not comfortable and there is very little to do inside the hotel (no sprts bar, restaurant was meh, it was very small and always too busy.) Not the greatest experience considering the high price
Good day Nick S. Thank you for the great comments about our staff during your last visit to the Best Western Plus Ottawa City Centre. We are working on updating the ambiance and room decor over the next few months. There will be a grand opening of the renewed Cafe 1274 restaurant soon that will feature a lounge and bar area. We hope that you may consider staying with us again in the future. With warmest regards, Darren
Although the hotel no longer has a hot tub or sauna, for the price, it is still good value with a complimentary hot breakfast. Rooms are clean, yet I have had more comfortable beds. The electric heat also dries out the rooms - perhaps a portable humidifier is in order. Living out of hotels, you tend to get very picky.
Hello Jeff S. Thank you for choosing to stay with us during your last trip to Ottawa, we greatly appreciate it. Your comments are so important to us and we will ensure there is a humidifier available for our guests moving forward. Thank you for continuing to stay with us. Warmest regards, Darren
First world service combined with third world plumbing. The tap at the bathroom sink gushed yellow water for at least 30 seconds when I first turned it on, both after I arrived and the following morning. Same thing with the shower. The tap at the bathroom sink had only two settings - scalding hot or ice cold. The shower tap had arrows that indicated which way to turn to get hot water or cold, but these arrows pointed in the wrong direction, as I discovered once I was under the shower and all lathered up. The internet in the room was slow and intermittent. On the other hand, my room was spacious and the bed was comfortable (I'm picky about my pillows, but the ones in this room passed the test). And they were generous with their coffee, giving me three pods of very nice regular coffee and one of decaffeinated.
My stay at the Best Western Hotel was exceptional. I will visit that location again once I return back to Ottawa. Next time on my visit I shall try the restaurant. The menu had a variety of options. Great staff.
I travelled as a single woman to this very well located Hotel. I must admit that I was booked at another hotel and due to the bad reviews about cleanliness I cancelled and rebooked this property. AND .. I was SOOO pleased that I had!! The staff was very efficient and friendly.. I was checked in ..in minutes. The room was spacious and clean. With the refrigerator and microwave it made my "holiday" . The bathroom was well equipped with an excellent hair dryer and it was exceptionally clean. The staff on the front desk was GREAT!! especially Donnalee. . Now the one downfall.. and I would say it is a major one is the "restaurant" . It is located in the basement.. and it should be..it is stark.. unwelcoming and the food is barely OK. The one waitress even locked!! the door with us in there and with clients knocking at the door...while she delivered room service!! Is that not against the law..as well as very rude?? I definitely got a "put down" for unlocking the door. My Goodness!! the client could see us .. It was a good location close to the Highway to the "Trainyards" Ikea..St Laurent Shopping . Perfect also very nice for anyone that has relatives or friends at the Civic Hospital. Very Good Experience.
I was in Ottawa for some meetings with researchers at AgCanada. This lovely accommodation was the closes one within walking distance. When I checked in, I got the feeling that most people stayed there for business. When I checked in, there was a very lovely staff member (sorry can't recall her name). She was very enthusiastic about her city: told me all the cool stuff that was happening there that I should check out when I was there. A couple of hours afterwards, I received a courtesy call from the same staff member, checking that I was satisfied with my room. Lovely!
Nice staff and good rooms. Comfortable bed and beautiful large 49" TV.... impressed. Location was good for my business trip as it was close to my customer but the hotel is about 15 min to down town Ottawa and it is very close to the highway that takes you down town.
great hotel and friendly helpfull staff...food in the restaurant was also very good...very nice lobby and free use of the computer helped....building was clean and well lit....close to the rideau and football stadium...
I was seeking a relatively quiet hotel not too far from home that was comfortable and not too far from amenities in order to have a study weekend. This hotel fit the bill, and I was pleased with my experience. My room was very comfortable, had a fridge, which was a bonus, and the TV was good. The hotel had a restaurant in the basement, which I visited for breakfast, and for a dessert and I thought the food quality was high and the service good. Across the street is the Westgate Mall, which was pretty dead on Sunday when I visited it (most of the stores were closed, so why would lots of people go!) to have a short break. I was touched with the nice Remembrance Day memorial in the lobby.
Only spent 1 night but I was really happy with the check in/out experience. The same lady on both occasions was very helpful, and pleasant. She even remembered why I came to Ottawa and asked how I spent the time with my daughter. I thought she went beyond the normal service where I was compelled to write this review.
Our party of five stayed for two nights they were very accommodating, friendly and the room was clean and comfortable. I found the price a bit too high. but it was one of the more reasonable prices in the area.
Thank you Tammy L for the positive comments about your recent stay with us at the Best Western Plus Ottawa City Centre. We are grateful that you chose to stay with us while visiting Ottawa and I hope that we can host you again in the near future. Sincerely, Darren
Very nice hotel, finally comfortable beds that did not feel like picnic tables! Good room service, fast and good quality. Staff very friendly and helpful. All in all, excellent experience. NOTE: Seems Tuesday and Wednesday most expensive nights, found the price VERY high for a BW at $189.
stayed overnight here on a weekend trip to Ottawa and Gatineau. Front desk staff were excellent. Donnalee is a credit to the chain. She was efficient but also loads of fun. The room was lovely and the beds comfortable. Everything was up to date and very clean. We ate in café on site for breakfast. Food was excellent and reasonably priced. Location is good with easy access to all main routes. My only concern(not a complaint) a concern, was that the water coming out of the bathroom tap was dangerously hot. I scalded my hand. My fear is that if it had been a small child turning the tap on .....my only disappointment is that I have submitted this as part of the post visit survey and have yet to hear from Best Western. not a reflection on the hotel itself) Would go back for sure
This has the feeling if a smaller, home-like hotel, which is exactly what I was looking for. Everything is very clean and the beds are extremely comfortable. I love how quiet it is. It has been modernized but is a bit older building. The upgrades are wonderful and people are very helpful. Some people complain there is no "free breakfast" but there is a hotel right on site. I will definitely come again!
Hello barbd52. Thank you for the kind words while taking the time to review your stay at the Best Western Plus Ottawa City Centre. I love your comment regarding the feeling of home. We hope that you will be coming back home to see us again. Warmest regards, Darren
We stayed at the Best Western on Carling Avenue, good location and easy access to downtown. My husband had a business meeting which he was able to commute to quite easily. We were able to enjoy the sites of downtown Ottawa, ie the Parliament buildings, Rideau Canal and had a great lunch.
Hello Lynne M. I am also a fan of the hotel's easy access to the highway 417 and the proximity to the downtown area. There are several neighbourhoods in the area to enjoy a great lunch and it is wonderful that you were able to enjoy one while in Ottawa. Thank you for choosing to stay with us and I hope that we will be able to see you again when you return. Sincerely, Darren
Myself, wife and adult daughter booked for one night over Thanksgiving. We had a room with a double bed and a single bed. The room was quite spacious and the bathroom was fine. It was easy to find off the main highway and close to downtown & the people we were visiting. There was a restaurant in the basement and it served a very nice breakfast. We found it very comfortable & the staff were friendly. We would definitely stay there again.
Stopped in Sept. on our way back from the east coast for 3 nights. Check in was easy and quick. The room was OK but needed an update badly. We did not take advantage of the pool or gym as we were extremely tired from our 10 hr. Drive. But they both looked OK. There is not an included breakfast offered here but there is a tiny place in the basement to purchase one. We didn't eat there but chose to eat at a retro place across the street in the mall. About a 10 min. drive from Parliament. I don't think I would stay here again.
Hello Jackob_12. Thank you for taking the time to submit a review about your recent stay in Ottawa. I just wanted to reach out and let you know that we have started updating the hotel. We have been seen some great improvements so far and I am excited to see the finished product in the next few weeks as we start in our guestrooms. I do apologize that we were not able to meet your expectations of a great hotel in the centre of Ottawa. I believe that a new refreshed look in our restaurant and lounge will add to our guest experience and I hope that you would consider staying with us your next time in Ottawa. Sincerely, Darren General Manager
I've been staying at Best Western Plus, Ottawa City Center off and on for the past few years. Each stay/experience, becomes one more great memory, and one to definitely share with friends and family. Service is very good, the place is clean, the food is awesome. Even better, it is close enough to the trendies places in town. There is a good reason as to why I keep coming back! Thanks for your service!!
Good day Carlos A. Thank you for taking the time to share your great comments and scores regarding your recent stay with us at the Best Western Plus Ottawa City Centre. Our goal is to make your stay exceptional each and every time and I am smiling reading your review today! We look forward to hosting you again in the near future. With warmest regards, Darren
Whenever I can I go to this hotel for business purposes. The rooms are clean and quiet. Internet is free and relatively fast. This hotel is well located, need Carling and the 417 highway. There is a also a small shopping mall opposite the hotel with restaurants and coffee shops.
Hello brunorM3182DT. Thank you for your great review regarding your recent stay at the Best Western Plus Ottawa City Centre. We do want all of your stays to be this wonderful. Please let us know if there is anything else you would be looking for to make your next stay even better. We really appreciate you choosing to stay with us. Sincerely, Darren
I stay here when I am in town for business five times a year. I have stayed at this hotel over 20 times in the last five years. I have never has a bad experience. The staff is always friendly and helpful. The rooms and the entire hotel is always clean. It is a great place to stay.
Wow! Thank you Philip R for the great comments. I look forward to sharing this review with our entire team. It takes a combined effort from all of our team members to make this happen. We truly appreciate you choosing to stay with us year after year. With warmest regards, Darren
I normally have good experiences when I stay at a Best Western hotel, yet this one is not worth the money. The front staff are very nice, but that's the best thing I can say about it. Dated furnishings, no small breakfast included, no view, noisy. Seems like customer comfort is of no concern to the owners. And yet, they bill the same high room rates as other Best Western's across the country who do care about those things, and offer more in the way of comfort for their guests. Choose another Best Western in Ottawa for your stay, the Ottawa City Centre Best Western is extremely over-priced / poor value.
Very nice rooms with large 45+ inch TV and good bathrooms. But pricey and breakfast not included. The restaurant area is in the basement which made the space feel closed in and service was below average.
Excellent hotel in the downtown Ottawa area. Very good staff, especially the night guy with the long hair (sorry I can't remember his name) but he was extremely friendly. Beds very comfortable, rooms a good size and one of the best showers I have used. Enjoyed the shampoo and conditioner dispenser in the shower. Did not use the restaurant or pool so cannot comment on those. Will definitely be back if in the area again.
This hotel is in a great location just 15 minutes from downtown. Older hotel but the rooms are well maintained, plus they are in the process of upgrading. Large outdoor pool and a restaurant on site. Great for families or business, I enjoyed my stay.
Dear YYZHWGM, Thank you for taking the time to write a positive review of Best Western Plus Ottawa City Centre. We will be pleased to share it with our Team. We look forward to welcoming you back. Kind regards, Tracey Power
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