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Best Western Plus Gatineau-Ottawa Downtown

131 Rue Laurier, Gatineau, J8X 3W3 Canada
Contact the hotel
Contact the hotel
Contact the hotel
PHONE : (819) 770-8550
4.0 / 5
1301 Avis Tripadvisor
REVENIR_AU_DEBUT
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Hotel advantages

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Free Wifi
Indoor pool
Multilingual staff
Charge Applies For Parking On Premises.

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators
The strong points

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Free Wifi
Indoor pool
Multilingual staff
Charge Applies For Parking On Premises.

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators

Description

The Best Western Plus Gatineau-Ottawa Downtown is the best kept secret in the National Capital Region. We are proud to state that we offer the most breathtaking views overlooking Parliament Hill, the Gatineau Hills, and Gatineau-Ottawa. Ideally located and a convenient 10-minute pedestrian cross-over to Ottawa’s Byward Market. Cultural experience awaits Near many tourist attractions, notably the National Art Gallery of Canada, the Royal Canadian Mint, Jaques-Cartier Park, the Canadian Museum of History, and the Convention Centre. Our family-friendly rooms, some with balconies, are well-priced and comfortable. The hotel boasts 133 non-smoking rooms and suites, and is the only waterfront property that overlooks the Ottawa River and the magnificent hills of Parliament. With over 2,500 square feet of event space, we offer a variety of options for any group such as: board meetings, conferences, social gatherings, seminars, management retreats, media events, and more. We look forward to welcoming you to your home away from home!

Activités

Customer reviews

4.0
based on 1301 guest reviews
Excellent
524
Very Good
365
Average
188
Poor
125
Terrible
99
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Great location, sad staff"
JLRivoli, 10 Août 2024

Great location. Breakfast is no longer included, so that was a bummer. Mehdi and Yvette at the front desk were very unhelpful, and she seemed to have a terrible attitude that day. We usually love staying here, but I was very disappointed this time!

"Hotel was very clean"
michellefr0st123, 11 Juillet 2024

Had a broken bathroom door handle on the inside. Asked 2 times to have it fixed . Never was fixed. Could not shut the bathroom door as you would be locked in. Power cord was missing for the tv. They did bring us up one of those within minutes .

"Won't stay here again"
Heather H, 27 Juin 2024

Good: The location is decent being close to the museum and close to downtown Ottawa. The bed was comfortable and the room was fairly clean. Bad: I was 1 adult travelling with 3 teenagers. I had requested an adjoining room and was assured that one was available. Upon checking in, not only were the rooms not adjoining but they had us on 2 separate floors. They apologized but said they were full and couldn't change our rooms. After some discussion, they were able to find 2 rooms on the same floor but at opposite ends of the hotel. This was not ok for me since I was responsible for other people's children but had no other option. Thankfully we were only staying the one night. One of the rooms smelled of urine. You could tell that they had tried to clean it but the smell was still there. Parking is a bit of a mess with 4 different parking locations available. We were able to use the underground parking which was attached to the hotel. The doors did not automatically close fully so you had to be sure to pull on your door when leaving your room to ensure that it was locked. Overall, I would not stay here again. I did not have a good experience and it would not be worth it for me to spend $285 per night per room to worry about the safety of those travelling with me.

"Creepy staff employed here"
KatelynMGatineau2024, 06 Juin 2024

It looked as though the hotel manager/staff were installing hidden/pinhole cameras in our room Avoid this place at all costs!!!!!

"Memorable Stay"
NA N, 28 Mai 2024

We have enjoyed our stay and it was made very delightful by the friendly and caring staff of the hotel. We've been given a nice comfortable room with a balcony and a view of the river and the Parliament Hill. Super location, just a walking distance to Downtown by crossing Alexander bridge and you are at the heart of Ottawa and its key attractions. Very Friendly, caring and efficient staff, namely Nizar at the breakfast restaurant and Mikaela at the reception. All are Very welcoming and helpful. Best Western Plus Gatineau-Ottawa Downtown will be our place in Ottawa every time we are there. Thank you all !

"Excellent place to stay"
lorner99, 27 Mai 2024

I really like this hotel , I mean , it gives you everything one needs., easy access to downtown Ottawa . I just wish the breakfast was better , as it wasn't as good as the last time I stayed here

"Clean and orderly, fairly close to downtown Ottawa/Gatineau"
Wanderinglostcanada, 26 Mai 2024

Rooms were clean, check in orderly. View of the Ottawa River and Parliament buildings was very nice.

"First room was smelly and with a soaked carpet ate exit of bathroom / 2nd was fine"
Jean Marc B, 20 Mai 2024

Staff was nice/ok. First room had a bad smell - the carpet area immediately at the exit of bathroom was soaked (didn't want to imagine too much what may have caused that issue but it was gross). 2nd room was fine, clean and with no bad smell. Coffee machine at reception was broken on second morning of our stay. Was my second stay at this hotel. We had appreciated our first stay which made us come back on our second trip to that area. We may consider another hotel on our next trip.

"road trip"
druiett, 17 Mai 2024

terrible breakfast that you now have to pay for. parking is always an issue here as it is limited in front, there are 2 adjacent lots. no big warm welcome to members like other BW. the bridge to Ottawa was out(not Hotels fault) made it difficult to get back there. the Hotel should look at making it a pick up/ drop off for the "City of Ottawa bus tour" as it passes right bye...hint hint to both!!!

"Terrible location Neighborhood felt unsafe"
fisherking989, 27 Avril 2024

Web said free breakfast but as not free. Room very expensive for location and age. Wires hanging from AC unit, looked unsafe. Nice balcony but looking at rough neighborhood. checkin was easy, fast and friendly.

"Worst experience ever! Rude girl (receptionist) don t reserve"
Myriam C, 23 Mars 2024

Very bad communication The staff is rude specially the one on the welcoming! Pool was closed for renovation They didn t mention this on the website or by sms We reserved for kids to enjoy the pool Worst experience ever Don t reserve in this hotel never!

"Great stay"
wanderingwhit, 11 Mars 2024

-this hotel was very good value for money -decent breakfast -clean rooms and everything works well -we had a room that overlooks the river and the view was stunning (good location in general, convenient) -wonderful effort on the part of the hotel to make eco-choices (real cutlery and plates for breakfast, some items in larger less-packaging formats, bathroom products in wall-mounted squeeze bottles) - this makes me very happy -kind and helpful staff

"Wonderful Experience"
Muzicman, 24 Février 2024

We stayed for two nights in a suite so that our teen could have their own bedroom and us parents had privacy. The hotel is clean and updated. The staff are very friendly and bi-lingual. A full hot breakfast is included in the room rate, and if you are a Best Western Plus member (which costs nothing to join and helps you earn free stays), then there is no additional charge for parking. There are four parking lots, once being underground. The parking does fill up but we were always accommodated. We stayed at this hotel to take in Winterlude in Ottawa. It is a 10 minute drive from the hotel, and Jacques Cartier Park, where many of the events take place, is located directly across the street from the hotel. I would stay at this hotel again.

"Comfortable and well situated."
Journey314097, 22 Février 2024

Our family stayed at the Best Western Gatineau over the Family Day weekend in February 2024. The hotel is located in Gatineau - just across the river from Ottawa. It is about 10 stories tall, and our room had a wonderful view over the river. Ottawa is easily accessible by either a fifteen minute walk across a nearby bridge or by car. The hotel staff were friendly and helpful. The rooms were very comfortable, and it was nice not to have to worry about breakfast - since a buffet breakfast was included each morning with our stay. John.

"Good Location"
j0ssmar, 20 Février 2024

walking distance to parliament hill in Ottawa otherwise average place, nice views from higher floors, some of their personnel not much of help, disconnect between what was ordered and what was provided, had to haggle with them

"Very Clean and Great Service"
annakmorel8, 19 Février 2024

Our stay was amazing very polite staff, very clean. Very Close to all amenities, very affordable It was a truly great experience for me and my family...We definitely will be back next February Thank you :)

"Amaziing hotel and staff!"
martelanika, 18 Février 2024

I had the most amazing hotel experience after staying at the Best Western Hotel Plus in Gatineau Quebec for 1 1/2 months, after I had to leave my home duebto water damage. I felt like I was in paradise there! The hotel and amenities are amazing and so are the staff, they were so friendly and helpfull! The continental breakfast was delicious! The room and hotel was impeccable! I loved the pool and the gym too! I had a room with the kitchenette, with an amazing view as well! I give it a 5 star review. I could not have asked for more it was such an amazing experience!!!

"Great value for a basic room"
lorryspencer, 15 Février 2024

We've stayed here twice now as it is walking distance to the Snowflake Kingdom of Winterlude. The rooms are a little dated but clean and the continental breakfast is handy when you have young kids. We liked having a balcony to see the parliament buildings as well.

"Not recommended"
rev1ews, 06 Février 2024

Hockey teams were staying here filling up the hallways, lounge, and elevator. Extremely loud and the hotel did nothing to control this. Being on one of the top floors with kids, we were not able to just walk up to our room. So we had to wait sometimes 10 minutes for the elevator. At one point, my 3 year old was centimetres away from getting hit with hockey equipment because the other guests were filling the elevators over the maximum. We also had to wait for breakfast because it was so packed with the hockey families, and had no access to the pool as it was packed. There was hot chocolate spilled in the elevator, the coffee machine was broken, and it was extremely loud at all hours. We feel we had no access to any of the amenities. We were there to experience the city and Winterlude, but feel like we were not a priority.. I feel bad for the staff who had to clean up after the chaos. The cleaning staff work hard, as well as the breakfast area staff. The staff at the front desk were polite, but not knowledgeable about Winterlude. If you are a sponsored Winterlude hotel, you should have some information. The hotel is also in a sketchy area, with beer bottles outside and parking is limited. Also, watch out for tickets if you have Ontario plates!

"Nice hotel to stay in Ottawa"
James C, 29 Décembre 2023

Hotel is in a very convenient location across the river from Parliament Hill. Staffs are friendly and helpful. short walk to museums and other attractions. Riverside room has a great view of Parliament Hill. Breakfast is also included. My family enjoyed the stay here.

"Ok Hotel weekend guest not so much"
M P, 09 Décembre 2023

Hotel is in a good location, clean and friendly staff. Breakfast very good for price I was travelling for work from BC family tagged along stayed 5 nights Tuesday- Sunday everything good until Thursday night! The hockey team checked in! What a disaster teenagers and parents running wild ridiculous no respect for anyone. Brampton Hockey is an absolute disgrace you should all be ashamed of yourselves.

"Best of both Worlds"
Guide09797384197, 04 Décembre 2023

The Best Western in Gatineau offers you the best of both worlds in that you have at your very close proximity, all that Ottawa and Gatineau have to offer. You are litterly just across the bridge from downtown Ottawa, and have a wide range of res tuarants and bars on either side. The hotel itself is clean, the staff are very helpful in either English or French, and the rooms have a newly renovated geel to them. It is my go to place whenever I come to visit my son in Ottawa.

"Location !!"
Carlos A, 26 Novembre 2023

Excellent location, the hotel is in a walking distance close to many amenities and far enough to be away to experience beautiful views and the landscape or to practice different activities !! Parking and breakfast was included in my stay.

"Room not cleaned"
JLarue63, 06 Octobre 2023

Upon check-in the do-not-disturb sign was left on door, upon entering the room it was obvious that it had not been cleaned as there was garbage in all pails, bed was unmade, towels in bathroom on floor.

"Gave it a second try and it was no better."
thriftlove, 17 Septembre 2023

Second time staying at this hotel after a first disastrous stay. They gave me a discount on this room as a result, I upgraded to water view to see the beautiful view. Window was too dirty to have any sort of view. Lobby was so loud we were unable to hear and understand the receptionist. Our room was directly across from the elevator so we barely slept as a result of the constant noise of suitcases and voices all night. Inside the room was incredibly basic, no tissue, tv instructions/guide, shower products had not been refilled so only one of us was able to shower. Only small bar of square hand soap. Bed was comfy enough. In the morning breakfast was only available until 9, and no options for take out such as spoons or forks. We used a drink cup to get eggs and potatoes real quick before they closed up. I thought the location was great and free parking (albeit in a sketchy parking lot down the street). Unfortunately this is the second time I've tried to like it and my expectations are super low. If price is the most important over comfort and noise - it's fine.

"Not for Anglos or seniors"
Bfox27, 11 Septembre 2023

While the room was clean and there were some staff who understood what it takes to work in the hospitality field, the overall impression with which we were left is that we were undesirables, and they were doing us a favour by allowing us to stay in their building. Good proximity to Ottawa, if you can deal with the roads and traffic, horrible parking, uninspired breakfasts, pathetic elevators. Do not recommend

"Hotel surroundings."
Yvonne A, 11 Septembre 2023

Nice place, however parking is limited and since we spent only one night it is difficult to assess the surroundings. At the time of our stay there was a lot of construction which caused delays for us.

"Great Location but terrible experience"
TorontoItalianGuy, 08 Septembre 2023

Just spent two nights at this hotel. The hotel is in a great location with easy access to Ottawa and all attractions. Rooms are dated, not very clean. Very few amenities in room. We had a terrible experience. On our first day after coming back after a long day of site seeing we wanted to shower and rest up before going to dinner. Our room had not been cleaned and towels were not changed. I called down to reception and was rudely advised that the hotel only cleaned rooms every three days and that was hotel policy. WHAT? No where does it say this and what kind of a policy is that. Of course no support from management and we were dismissed. DO NOT STAY HERE!! BREAKFAST was dirty, poorly maintained and over crowded. Would never stat there again.

"Great location!"
Lamite57, 02 Septembre 2023

On the upside, this hotel offers an ideal location for anyone interested in visiting the Greater-Ottawa and Gatineau area. All hotel staff were welcoming and helpful. We were able to leave the bikes in a secure inside location between rides. We were able to charge our electric car using one of the 110V outlets in the indoor parking - looking forward to more efficient level 2 stations. Breakfast is included and quite acceptable. The overall price/quality ratio was excellent. On the improvement side: the hot water took about 3 minutes to reach our shower on the top floor. The elevators are not exactly catapults - patience is of the essence! the bathroom was extremely small, 35 sq.ft. and with the open open door takes half the free space - there was ample free space in our room to accommodate an expansion during the next renovation round.

"Gatineau (3 min cross bridge to Ottawa)"
mykolatsygankov, 29 Août 2023

Good hotel with half price for Ottawa hotel in 3 min car access to Ottawa down town 4 parking (if you car less than 1.8m you can use underground parking with access to elevator) so-so breakfast avalible

"Great hotel"
shorgan77, 28 Août 2023

It was a great stay. The hotel went above and beyond for my daughters 18th bday. It was close to everything that we wanted to do. Beds were comfy, the room was great with a great view from our balcony. Highly recommend this hotel.

"Horrible."
shawnaO1832FZX, 23 Août 2023

This was a 1 star cheap motel at best. Filthy place super dated and run down Elevator dirty Stairwell even worse Carper stained Room corners and behind desk dirty Had 9 rooms booked for 25 days for me and my employees after the first hour we checked out and moved hotels.

"Great place to stay for Ottawa trip!"
theartchick2000, 18 Août 2023

Hotel is easy to reach from Ontario or Quebec. Rooms are clean and well supplied with pleasantly scented toiletries. Pool is clean and, while indoor, is enclosed in a glass walled room for lots of natural light. The breakfast is delicious with hot and cold items, cereals, muffins,fruits, tea and coffee-it will set you up for a day of sightseeing or travel.

"one of the staffs was behave bad"
catyh678, 16 Août 2023

staff's behave is too important. one of those was very inpatiently They should control employees more Improve the cleanliness and decor of the hotel Hire more experienced and smarter employees Improve the facilities of the hotel

"Amazing Hotel"
shezanbhaloo, 01 Août 2023

Great hotel in an amazing location, very good staff, and the full breakfast was delicious! Lots of good amenities and everyone was really helpful! They speak both English and French so it's good for most people to communicate and bring a best western plus member, you get many extra perks!

"Excellent views of Parliament Hill and breakfast"
LondonE7, 30 Juillet 2023

Directly across Alexandra Bridge. Easy to reach by Rideau Centre O-Train station. Walk across bridge for scenic views, may be hard in winter months. I had balcony room with river view overlooking Parliament Hill. Amazing views of Alexandra Bridge and Parliament hill day or night. Mine was a corner room so bathroom had own window overlooking residential streets. No free water bottles but fridge. Good breakfast, convenience store is across street and restaurants nearby. Would be nice to have seating on balcony and past guests had been smoking. Double sided walls on balcony for privacy. I had planned to use a pool but it was a pain. Even though it is on ground floor just off lobby you have to take the elevator to the floor above and take the stairs up and down. I would easily stay here again or recommend.

"Pay a little more elsewhere"
mahersdi, 18 Juillet 2023

Poor customer service, broken ac needed maintenance. No pre room inspections, blow dryer don't work and parking is a pain. Breakfast was adequate but couldve had a better variety. Coffee machine in lobby needed milk so most of the good drinks can't be made. Felt like we overpaid for what we got. Two nights and no room service and hotel need to make sure everyone is bilingual because not everyone visiting can speak French.

"scammed by supervisor"
Inukness, 16 Juillet 2023

Although we ere at the lobby before check-out time and I was adamant not to charge me extra, I was charged a late check-out fee of $20.00 plus fees while trying to resolve a dispute right in the lobby. The supervisor (Yvette) is a scam artist.

"Great breakfast"
Penny S, 09 Juillet 2023

We came to town for a festival on the Ottawa side and chose this hotel because was a lot cheaper than the ottawa side, rooms were clean beds comfortable common areas dirty , most of parking was off site lots the breakfast was great lots of choices

"Great location"
Keith H, 09 Juillet 2023

Helpful staff and could walk to many Ottawa museums canal tours and parliament hill . Perfect location to find restaurants that again we could walk to. Rooms clean large and the breakfast was hot and good variety.

"The Staff made the difference"
Jay B, 04 Juillet 2023

I found the Hotel to be a 3 Star hotel. The Staff made it a Five Star Hotel. The location was perfect to conveniently access downtown Ottawa. I upgraded my room to get the best view . Downtown Ottawa and museums are a 15 minute walk from the Hotel. We walked minutes to the bridge and had a great view of the Canada Day fireworks. I recommend the hotel.

"best location in all of Ottawa area! "
roann m, 10 Février 2023

this well located hotel offer comfort and convenience to explore all the major sites of Ottawa, a simple walk over the bridge where you get awesome waterfront views is well worth it. We walked to Sparks st, National gallery, Rideau center, parliament buildings, and the Byward market all a few minutes away. The hotel itself was clean and comfortable, a typical hot breakfast with plenty of seating. we had a room with a view and very worth the extra cost, we were there in February and was 15 minute drive to Gatineau park for the skiing and snowshoeing.

"Best sleep ever !"
Laura W, 25 Janvier 2023

We stayed for the one night night, but it was a good one, the staff was super friendly when we arrived, and made checking in easy. We had a river view room and had such a good sleep ! Breakfast was good, everything we needed. we will stay again next time we visit Ottawa. Thank you!

"Great hotel and friendly staff"
Glen C, 27 Décembre 2022

Staff were friendly and the room was well appointed and very clean. The bed was amazingly comfortable. Breakfast options will not disappoint and the food quality was very good. Overall I was very happy with my stay.

"Best Western Stay"
ibbotts, 23 Décembre 2022

Overall a great stay, not the fanciest hotel you'll be at, but they covered everything that was needed and provided a nice breakfast and solid internet. The location is good if you live anywhere in Hull or downtown Ottawa, however it might be a bit more difficult if you need to go elsewhere in the city.

"Great location, service and stay!"
canuck1389, 09 Décembre 2022

Amazing service with the Best Western Plus team. Check-in was very easy, and the front desk was accommodating. This location of the hotel is excellent and so close to the great sights. Will stay here when I am back! Great value!

"Very accomodating for our hockey team"
kmanoukian, 05 Décembre 2022

We were in the area with our hockey team for a weekend tournament. The staf was extremely accomodating. The kids and the parents were well welcomed and we all had an unforgettable experience. Looking forward for the next.

"Great location and clean rooms "
sorrenson, 11 Novembre 2022

2 months ago The hotel is clean, reasonably priced and location is fantastic, I booked a Riverview with balcony overlooking Parliament . Not fancy but is clean and comfortable. Breakfast is NOT included which is rare for Best Western Plus. Big bonus is they have parking out back for RVs . We just came from 3 weeks camping in Quebec and had a trailer. Staff all friendly . Will definitely stay again as we go thru Ottawa once or twice a year

"First time staying in Gatineau"
Seaside812874, 08 Novembre 2022

This hotel needs a lot of care. Garbage in lot in front of hotel not picked up just flying around. Hotel lobby carpet is very stained. This should have told us not to have high expectations on our room. We were on the Executive Level with a river view. Only problem window was to dirty to see much of river. Box frame on bed was at least 4 inches bigger than mattress. Dresser had missing handles. Roomed cleaned in middle I guess no expectations to do corners. Just a place to land for 2 nights. Not again!

"Good location and good price"
EricJ2724, 24 Octobre 2022

Great experience, check-in was quick so was check-out. Every time i go to ottawa for business i stay at this hotel. Friendly staff member, Marc was very polite and helpful. Would recommend, location is perfect for anyone wanting to access the city center.

"Unpleasant smoky surprise"
Art-Tania, 13 Octobre 2022

We were happy to book this hotel because of the great location. We booked specifically a room with a balcony but were surprised to find cigarette butts there. Moreover, the carpet and the room had a distinctive smell, as if someone had smoked in the room for a long time. Our pyjamas still had an unpleasant scent when we came back home. Another unpleasant surprise was when reception told us that breakfast was from 7 am to 10 am, but when we arrived around 9:20ish, we were told by the staff that it was until 9 am. Luckily we found an excellent breakfast place not far from the hotel.

"Worst Western Minus"
jimibob, 13 Octobre 2022

We stayed at this hotel for 2 nights in early October. First impression wasn't good as there was no porterage for a mid-size tour party. However, first impression of the room was favourable, decent size, comfortable beds, quiet location. That was until the bugs started crawling around; on and in my wife's bed, and a third appearance on mine, just after I'd offered to swap beds for hers. A quick trip to reception with the aforementioned third bug, and a quick room change was made by reception, who were apologetic. However, the fun really began next morning in the "dining room", which looked to me very much like a function room set with black table cloths on large circular tables. Even better was the disposable black plastic cutlery and plates available on both mornings of our stay. No bar, and precious little in the way of local dining options. By far the worst hotel I have ever experienced; so unfortunate for Best Western who have a better name than this hotel deserves.

"House keeping"
Raylo212, 25 Septembre 2022

We stayed at this hotel for 2 nights. The hotel was kind of dated, The size of the room was good but the bathroom was small. During our stay, there was no house keeping service. No one came to clean up the room, made the beds and changed the towels. The swimming pool is located at an awkward area, not very convenient for the guests. Front desk staffs service was just average. River view and close to downtown Ottawa are the only good things about this hotel.

"Below satisfactory"
obucinaed, 18 Septembre 2022

I booked 3 rooms as I took my associates to Spa Nordik. We checked in late at night and it was seamless, staff was friendly, lobby looks wonderful. The rest of the hotel though, at least the seventh floor needs updating and repairs. More effort needed to be put on cleaning, very disappointed of the cleanliness of two of my three rooms. Every other BW I stayed at had breakfast included, here there is a $15 charge for a continental breakfast. You can spend about $15 elsewhere and get a full breakfast with bottomless coffee. All I wanted in the morning was a fresh coffee, I did not want to spend an additional $90 for myself and associates just for coffee. I was willing to pay for the coffee but was told “it was not an option.” Really folks? I think the owner, manager, and BW chain should be embarrassed about this. $220 for each room, and I was not able to buy a coffee, in fact a multi million dollar business like BW should've just given me one. embarrassing

"Worst Hotel I have seen in my life."
alanaboona, 04 Septembre 2022

Worst Hotel I have seen in my life. I feel bad this Hotel is belongs to Best Western Company because I am a Best Western member and I had tried a few Best Western plus Hotel and they were very good but this one was a big shock for me and my Family.

"An excellent hotel in the heart of the city!"
Sightseer765410, 01 Septembre 2022

An excellent hotel in the heart of the city! It's located downtown very close to Ottawa! It's not too big of a hotel, but they have all of the amenities of any other hotel including food, great service and friendly staff. The rooms are well equipped and spacious. The view from my room was great also. I will definitely stay here again.

"Pleasant Stay"
wickens1313, 31 Août 2022

My stay was good. Nothing fancy about this hotel. I was surprised parking was an additional cost, and not included. I also was surprised breakfast was another additional cost. And it was fairly expensive. However there isn't much in the immediate area for breakfast...

"Not worth for the price I paid"
AvniL1, 28 Août 2022

I left speechless and very disappointed with the condition and lack of cleanliness of this hotel. I really didn't expect that this hotel would fall so far from where it was before The staff was amazing and very pleasant but the hotel doesn't deserve more than 3⭐️ star

"Expensive hotel, Rude Front Desk."
Michael E, 21 Août 2022

A very expensive hotel which is not as clean as other. Front desk personnel's are rude. Need to pay for breakfast and parking. Lots of power extension cord run inside the rooms as outlet doesn't work.

"BEWARE OF DOUBLE TAXES IN QUEBEC"
Rachael D, 04 Août 2022

I stayed in the hotel for 2 nights. The rate was 169$ a night, meaning it should have been $338 plus tax. However, my total came to 450$. We called the hotel and they said that you get charged double tax for staying in a hotel in Quebec. This is absolutely ridiculous and we would not have stayed there if we had known. You would be better off staying in a nicer hotel across the border in Ottawa where you don't get charged up the a** for tax. This is something that was not disclosed to us upon booking and we discovered after arriving home. I am not happy with the customer service provided by the employee at this location or the lack of transparency from this establishment. The hotel itself was okay, but not worth the money they charge.

"Don't waste your time and money! Look for a better hotel."
Inspire677954, 01 Août 2022

Terrible service. Front desk people and manager don't care about the guests. If you are looking to relax don't stay at the hotel. They offer me free late check out and on my bill they charged me and manager didn't care about my complain.

"Not as good as expected"
poodz, 29 Juillet 2022

Staff were very kind. We only spoke English and they spoke English no problem. Helped with what we needed and gave directions. Also, very cheap, great value. Room entrance was down a cramped hallway. Bathroom window was open and had lots of bugs. Bedroom area was clean and bedding was clean. Air conditioning worked great. Only one elevator was working when we arrived so the delay was quite long. Overall not bad. Would stay again.

"old and noisy"
s0n12022, 24 Juillet 2022

Old furnitures, not very clean rooms, poor gym equipment, poor air quality in pool area, very noisy air conditioning in room, very noisy air ventilation in bathroom, blocked drain in bathtub. The employees were very polite though. In a very poor area; abandoned houses, etc.

"Good but nothing fancy"
KristofD278, 19 Juillet 2022

We stayed one night at this hotel. The receptionist was really friendly, the room was clean and the location was good but the rooms were rather small, the AC was noisy and for some reason there was no shampoo in the bathroom. Other than that, everything was okay.

"Close to theaction"
doug1of6, 19 Juillet 2022

Best part of this Hotel its a 25 min walk to Parliament and By Town ,the beds were nice and it was quiet ,it was not up to Best Western standards some of the things in the room did not work ,the elevator was slow ,you have to pay for parking at the hotel its not included in the price of the hotel . It has no EV charging stations .

"Best place to stay in "Ottawa-Gatineau""
Tstewart2022, 17 Juillet 2022

Older architecture but recently updated. Look forward to clean modern rooms with great WiFi, access to a decent "hotel breakfast" and excellent coffee (seriously it was really good). Located 4 minutes (car) from Canada's Parliament Hill and all the restaurants you could possibly want.

"Average"
Fraser G, 14 Juillet 2022

Hotel needs updating. Breakfast hours too limited 7 - 9 am. Access to the pool is ridiculous requiring the use of 5 flights of stairs (1.5 floors). Only 1 of 2 lifts operating however maybe outside the control of the hotel.

"Dirty room, small room, overall very expensive for the quality"
Pierre D, 10 Juillet 2022

Very old hotel. Very small room. Room carpet is dirty. Room climate control (air conditioning) is not working. TV set is not working. Breakfast not included, parking fees. Parking lots very small, elevators, very old and very slow, wait lines many often. Difficult to reach room with you're luggage.

"Horror night"
Hans R, 06 Juillet 2022

Horror night! At 17 o'clock we entered the room.TV broke and airco was hot! Impossible to cool down…thee times I called the reception. At midnight a manager Came and said that they couldn't do anything for now!? Wait till Tomorrow…. We could'nt sleep. The pool opens @9!? Too late! I hate this place.

"Ugly, noisy and not clean."
Bart D, 05 Juillet 2022

Unbelievable for a 4 star hotel. Ugly smell in the bedroom, airco which doesn't work, a lot of noice from the airco unit outside, overall not clean and dirty carpet. Bar was not open and not available. Location is ok but prefer to be more in the center of the city. No recommendation. In Europe it will be more a 2 star hotel.

"Double Charged Over a Thousand Dollars"
Double-billed, 23 Juin 2022

Charged twice for a 6 day stay. Hotel was made aware of me charged twice for my stay at checkout, they did a credit for the first overcharge that also charged me a higher rate than the reservation. When I got home the credit had been removed. So the Best Western Plus Gatineau-Ottawa Downtown has knowingly and intentionally overcharged me over a thousand dollars. The view is nice, location is fine. You chance of being let down by the billing experience is very high and will negate any positive experience you may have if you are lucky. Cannot catch UBER from the hotel as well as Uber does not operate from that location. Will have Taxi's refuse to go across either from Quebec to Ontario or Ontario to Quebec-across the river. If your primary destination is Ottawa, you are better off staying in Ottawa. I do not recommend this hotel and until my money is returned Best Western Plus.

"Clean but unreliable"
Dreamer318804, 13 Juin 2022

Check in was 4pm. We had to wait in the lobby until 6pm for our room to be ready. We then didn't get the room view we paid for. When we brought this up, we were told there were no other rooms available. Swimming pool is in need of repairs as well.

"This hotel was ok but...."
Lesley M, 07 Juin 2022

The hotel was ok, A little pricey ...however once we got there, we were advised that there was a $15 parking fee... and parking wasn't even on site as their tiny lot was full.... the parking garage under the hotel did have spots, but the door allowing you to enter was broken,,, so that was a whole other experience getting in. The hotel is old, but mostly clean.... our room stunk of stale urine, but because we needed an early check in (for a wedding) we had to take what was available(even though we had been told we were ok'd for early checkin, no room was flagged for us)... the rusty pipes above our bed head in our room, covering the electrical to the smoke alarm was a little disgusting too... other than that and the ancient elevators... the hotel was ok... no breakfast included unless you wanted to pay $15/person.... but the staff was extremely lovely and as helpful as they could be.

"Bonjour, Canada! I'm BAAACK!"
Southcoaster, 20 Mai 2022

After a 3 year hiatus of no planes, no hotels, no trips, no travel thanks to surgeries and COVID..... I, Southcoaster, am finally back on the road exploring, enjoying life and passing along my experiences on TripAdvisor again! Although my past travels have mostly consisted of the United States, my husband and I signed up for a long weekend trip to the Canadian Tulip Festival in Ottawa. The tour company we traveled with chose the Best Western Plus in Gatineau for our accommodations throughout , and they certainly made a solid choice. The room, 133, had two double beds and was clean and well decorated. In fact, when we went to the National Gallery of Canada (a can't miss Ottawa attraction), my husband pointed out that the museum ceiling was our wall print. The water temperature was perfect, and I appreciated that the hotel still provided small shampoos and conditioner, especially since the travel industry took an economic beating thanks to the pandemic. I also want to point out that a cheerleading squad was staying on the property at the same time-some on my floor-and I did not hear any noise that was exceptionally loud or disruptive. The lobby also had plenty of places for guests to sit, which worked out well for our group when meeting for various events. A daily hot breakfast was included with our stay and it did not disappoint. Menu items included sausage, scrambled eggs, hash brown potatoes, bacon, yogurt, fruit, cereal, individually wrapped pastries and croissants, toast, juice, milk, water and coffee/tea. I also appreciated the ticket system the hotel used to keep track of breakfast patrons and to ensure said patrons were actually hotel guests. I had never seen it used before in any breakfast-included property I stayed at-great idea! The front desk staff were very friendly and helpful. I was starting to get a headache due to the unseasonly 90 degree temperatures and a very kind male employee behind the desk was able to give me two cold and sinus pills (which include acetaminophen) upon request, which helped ward off any symptoms and allowed me to enjoy my day in Ottawa. All in all, the tour company made an excellent choice when picking this hotel. If I were heading back to Ottawa any time soon, I would certainly place this property at the top of my list for places to stay!

"Not what it seems."
1930investments, 05 Mai 2022

This is not a great hotel. There is minimal on-site parking and I had to travel 2 blocks behind the hotel to park. There is no complimentary breakfast. Pool is open to passers by. Find a different hotel.

"No major complaints"
bryhilts, 25 Avril 2022

Hotel was very clean. Friendly bilingual staff. Parking was rough. Was costly at 180/night for 2 double beds tho. We were there for hockey and appreciated having a block of rooms. Overall great hotel and service

"A pleasant stay."
jumokefajemisin, 23 Avril 2022

I had a good stay in the hotel with my family. The staff was warm and pleasant and the breakfast was good with enough items on the lineup. The location is downtown and excellent. It's also close to the airport.

"Power Outgage"
Maria O, 18 Avril 2022

The hotel was clean and locates close to the Byward Market and the Parliament Building. I would have completely enjoyed my stay had it not been for the fact the power was out immediately upon checking into my room. I was not told at the time of check-in. We could not use the Wifi, TV, telephone or even the elevator.

"The best hotel ever"
albertn373, 03 Avril 2022

The booking process is simple. The staff team is courteaous and friendly. The On-Site Services are perfect: I liked the breakfast that has a variety of excellent food and drinks. The lobby is very social, even though I didn't bring friends in.

"Friendly staff"
Philip C, 01 Avril 2022

The entire staff was friendly. And the view of the river and parliament buildings were awesome.Due to our schedule we were unable to dine in for breakfast. The pool was clean and warm.I would and will go there again.

"Good enough for a one night stay"
Angelique H, 30 Mars 2022

For a one night stay, it's all good. But i have to say that the room needed a bit of TLC. The lady at the reception was not courteous and i was charged 15$ for using the outside parking place. A first time ever i was charged for that and i wasn't mentionned that when i reserved. It kind of increases the bill.

"Great stay"
hcitonett, 28 Mars 2022

Great 2 nights stay. Everything working properly and clean. Very good mattress. Open and paid parking lot which we knew about it. Great view from the room balcony. Breakfast is ok, coffee can improve.

"Great hotel in the gatineau-ottawa region across the ottawa river from canadian parliament buildings and close to the lac-leamy "
768arthurf, 24 Mars 2022

Nice comfortable hotel facing the canadian capital and surrounding building..the staff was very friendly..you have a perfect view of the river on the upper floors..close to casino and many great restaurants..i has an indoor heated pool

"Best Place to Stay in The Capitol"
Fredlocks123, 18 Mars 2022

I was traveling across Canada from Vancouver to Ottawa by the time i got to Ottawa i was desperately in need a good quiet place to use the computer not to mention some well needed rest. This location came to my rescue this place was well equipped with all the things i need, including internet access computer room with a printer. Just a home away from home with the perfect office. Great location close to the Hwy

"Good location"
Pazeste3, 13 Février 2022

Clean room, good locatio, near Civilzation Museum. However, the mask mandate was not enforced. Very disappointing. I think that the staff was overwhelmed by guests defying the mandate. Friendly staff.

"The best experience"
F3755ITmicheller, 12 Février 2022

All the staff were so sweet and accommodating and beautiful people. The room was so clean and I had the best view of the Ottawa river and capitsl and Parliament buildings. Was quiet. Breakfast was healthy and beautifuly displayed. Best of all was the young and friendly staff.

"Excellent hotel with amazing views"
RoseW93, 04 Janvier 2022

I really enjoyed this hotel - the check in service was quick and very friendly. I was upgraded to a beautiful room on the 9th floor (Executive Floor) overlooking the Ottawa River and the Parliament Buildings - WOW! Stunning views. It was quiet location. Parking was limited but the hotel was not too busy when I was there so I had no issues finding a spot. The rooms were clean, modern and beds were super comfy. I am definitely going to book this location again soon. Wifi was very reliable. Great location!

"Amazing hotel"
MohElghazaly, 28 Décembre 2021

Best Western Plus Gatineau-Ottawa Is such a nice place with nice staff, I really enjoyed my stay there, the breakfast is amazing the view is very nice , the hotel is very clean , I recommend this hotel for anyone wants to have a relaxing stay in a hotel, location is excellent also

"Best Best Western!!"
destresswithdee, 19 Décembre 2021

I travel a lot and this is now my new favourite BW. The view of the water and Parliament is breathtaking. The staff is wonderful, from the front staff to the kind man who helped me with my tv remote. There was some noise on a Saturday night but the front desk handled it, Thank you. The breakfast was nutritious and yummy :) I love the exercise room and pool too. the best part is the great sleep I am getting on the comfy beds and during a full moon when I normally don't get much sleep haha Thank you Natali for being so kind and helpful during my stay...your eyes smile behind your mask and I love that!! :) See you again Soon!!!

"Great stay"
Bridgeebroo, 30 Novembre 2021

Enjoyed my stay at the best western. It was clean and quiet and the service was quick. The breakfast was great and had lots of variety, breakfast sandwich, croissants, juices, coffee and tea. The check out was quick and easy too.

"Excellent stay - even more excellent service"
CaptUnmesh, 17 Novembre 2021

This hotel in particular is very strategically placed just a bridge away from the main downtown of Ottawa . Very spacious rooms and adequate breakfast . The front desk staff Natali is very very helpful , kind and pleasing with her personality . She has been the highlight of our stay .

"loud party hotel for college students with zero oversight from management and security"
justinemjdavies, 16 Novembre 2021

What a disappointing and terrible experience. My husband and I had our first night away from our kids in over a year. The floor we were put on had a large group of local college students that partied (loudly) in the hallway outside the room from 11pm till about 2:45am. At any given time there were between 6-12 people in the hallway, drinking and shouting. Security did not come once, despite the fact I am sure there are cameras throughout the hotel and security should be doing rounds as well. This was a complete waste of money as we had an absolutely terrible night.

"Weekend at Gatineau BW"
therealtweld, 08 Novembre 2021

Amazing customer service, great room with beautiful view of Parliament and free breakfast and parking. $10 taxi ride to downtown Ottawa. Didn't use the pool because it seemed busy. Front desk was good about providing a discount for a frontline worker.

"Its ok"
NicRach, 02 Novembre 2021

had a bit of smell in the room, pool really cold and not the best set up to get to it with young children. Had to go up and down flights of stairs, dangerous when wet leaving pool. Covid protocols in place as well and sign up for a time.

"LOCATION"
bechardrobert, 02 Novembre 2021

Very clean for an older hotel but was what we expected.The room was very clean.Staff was very friendly:we interacted at checkin checkout and breakfast.The location is great and the parking fee worth every penny...we are planning to return

"Definitely a Best Western Plus."
howardmA7242VQ, 29 Octobre 2021

Clean hotel. Quiet. Secure parking. Right across the road from a large park and overlooking the river and the capital. The suite was spacious with a comfortable king size bed. All amenities. We stayed 2 nights. Truly an excellent value.

"Good stay"
travelbz2021, 29 Octobre 2021

Hotel is close from DT Ottawa and near many commodity's. very clean, decent breakfast include, gym, pool, convenience store 1 min walk, restaurant 5 min walk. Nice view of Ottawa and the river. Close to bridge to reach Ottawa

"Great Hotel"
jcullis, 22 Octobre 2021

This is a fantastic hotel, clean, comfortable, quiet with very friendly staff who are very helpful. Great location downtown with a fantastic view of the river. I'm looking forward in staying at this location in the future.

"Great clean accommodating hotel Many attractions and amenities in walking distance!"
NROSE247, 15 Octobre 2021

Absolutely beautiful views on water side. The front desk lady was very accommodating, would recommend again and again! Lots of places to go.and museum to explore within walking distance. All amenities in hotel were clean 5/5

"Driving across the country in 3 1/2 days it was a relief of staying in a nice hotel."
Ben G, 11 Octobre 2021

Driving across the country in 3 1/2 days my hotel reservations were not-with Best Western. That establishment (same family) struck out 3 times. My return trip accommodations will be with Best Western.

"BWP @ G-town (Hull) —> the best hotel we've had, still has some BIG probs"
TaraElliott22, 08 Octobre 2021

- ***large bathroom window*** - ~6 medium spiders next to balcony privacy door hanger pulled askew (at least 1 attempted or actual B&E then) - items in bag in zippered compartment in bag in luggage obvs shuffled after we had gotten ID pics @ the front desk —> at least 1 actual B&E then - toilet broke once - bathroom lights flickered one morning - screendoor lock was locked from the inside one morning (!) - TV service broke, but hotel tried to send maintenance terrorists to our room (b/c it's NOT the individual TV)! - one day, perpendicular doors on both sides were open w/ windows displaying us in the hall by our door - the towels we put in the hallway were NOT replaced w/ clean ones - the business centre is still Covid-closed - so-called continental brekky is packaged muffins - reservation debacle when we booked 1 additional night: altho we had 2 convos w/ front desk staff confirming a late chk-out after staying in the same room that night too, Manager Jerry knocked on our door a day early still obvs adorned w/ a DND door hanger inquiring about our chk-out date & time —> that's harassment, BWP - BUT @ least muffins were incl., & we were offered a microwave & plastic dishes, there was a mini-fridge w/ icebox, the doors were easy enough to wedge shut, the wifi worked, the elevator usually worked, there weren't noisemakers, the garbage we put in the hallway was usually emptied, & we got toiletries when we asked @ the front desk AND when we rocked to Subway Sandwicherie on night #1, G-town, QC (which doesn't have the ON Cons vaccine regime) closed the dining room for Covid. So we had to munch it @ the parking lot—as we have to sit outside @ ON!!

"Motorcycle trip with friends"
Mike L, 07 Octobre 2021

Very friendly and helpful staff. Room was nice and clean. Excellent value for your money. River view was a nice bonus. Only negative was you had to pay for parking. Breakfast wasn't as good as usual,but sufficient considering Covid.

"Fantastic location, staff and view"
williamwL7940RB, 02 Octobre 2021

Hotel room was very clean and comfortably with a beautiful view of the Ottawa River and downtown Ottawa. The staff were all very helpful and friendly from providing bike storage for the night, restuarnt information in the area and getting cable TV repair. Our visit was for an urban biking vacation experience and the location of this hotel was ideal. Never moved the car for our 4 day visit,the bike trails are everywhere from the hotel's front door and lead to both sides of the river. Would absolutely recommend this hotel and look forward to returning!

"Beware of extra parking fee"
DPALUCH, 24 Septembre 2021

The hotel was okay. Good location across river from parliament. The room they gave us was almost stuck in a corner. Don't quite know why. AND you pay extra for parking. $15 a night. Don't quite understand why. I guess I didn't see it in the fine print.

"Best view and hotel for your money."
Kasshern, 23 Septembre 2021

Hotel was clean. Staff were very friendly. Had an awesome view of the river and Parliament buildings. Bed was so comfortable. We had two double beds, wish they had two queens instead. But, the comfortable beds made up for it. Would definitely visit again.

"Stay at BW"
Travel497994, 14 Septembre 2021

Had a great stay at BW Gatineau/Ottawa hotel. The people at the reception desk were very helpful and awesome. We were very tired when we called to book a room and the man who answered helped us with directions over the phone. He was so helpful and nice. They were quick and courteous and answered all our questions. The room overlooked the city so we could see all the lights at night. It was very beautiful. The people at the front desk even helped us find a restaurant that would deliver us food to our door. Would definitely recommend this hotel. Didn't like having to pay for parking though. Thought this should be included in the price and way too many taxes added on at the end but there always is. Great hotel overall with a great breakfast in the morning.

"Labour Day Weekend"
mamasmith66, 13 Septembre 2021

We had a great stay. Had a room with the view of the Parliament buildings. Walking distance from the Canadian Museum of History and bridge to Ottawa. Hardly had to use our car. I would definitely stay here again.

"I'm about to be charged $180 for my one night plus $15 for parking"
AGarven21, 13 Septembre 2021

Seeing prices on line for $125 My fault. I should have looked it up first. Some people don't have that convenience. However at that price I expect to see the typical microwave and ice bucket and of course a place to park. We arrived and the lot was full, hubby was still in the lot while I was checking in. I was given a map for parking off property but fortunately hubby found a spot. I'm a senior and on this day off property parking was not the best for us. So we took in the view for a few minutes but found it much more entertaining to watch the gong show of parking escapades and not in a good way. 7 motor cycles pulled in 4 parked in the one spot beside us. I still needed to get into the vehicle to pick up a couple of items. We'll I could barely get between. I'm small framed and still had to raise my arms and dust our vehicle with my o'l lady bust, I could barely get the door open wide enough to reach into the console. I went to the desk and was told to wait for another space and move the vehicle but the young lady did call her coworker on her mic. Moving the vehicle without hitting one of those bikes will be a two man show. The gong show continues. The biker dudes did do some manouvering. Still no access so we called a cab to go for dinner $40. At this point we are waiting to see if the vehicle gets keyed as they know I complained. Moral of the story, just because you paid your $15 bucks doesn't mean they supply you with a can opener or a neighbor that has a sense of common courtesy or a referee for that matter. Your on your own. I decided to suck up the $180 for the view before all of this and it is beautiful but when your so busy checking the safety of your car, the view becomes redundent. I can't wait to see the bill. I just want out safely with no keying or damages. I never write reviews and somehow I doubt very much I'll get a response but if it helps you people great. Advise to management 2 motorcycles max in one space, 4 is unacceptable

"Gatineau visit"
Suzanne L, 14 Août 2021

This hotel is well located to zip into Ottawa or into Parc de la Gatineau. If you take a balcony room make sure to be above the 3rd floor or you will not have a river view as stated in room description. Be prepared for noise on balcony from your airconditioner AND the room next door that has no balcony - very annoying! TV channel selection is basic; you must ask the front desk to print out any tickets you buy online if you do not have a smartphone (they very gladly do it). Breakfast offered is good. staff very friendly and helpful. Paying for parking is annoying ($18-indoor, $15-outside).

"Great location, interesting price and warm welcoming check-in but…"
Voyager66364683693, 13 Août 2021

Disappointing dirty and stained carpets off, a half an inch gap between floor and door, imdescription for both customers and employees did not indicate that there is carpet (at reservation we were told there were none and that she could not join anyone at the front desk), sound proofing needing some love

"Best customer service!"
loosterveld, 02 Août 2021

This is our 4th stay at this hotel and once gain we were so impressed with their customer service! We brought our bikes with us and since we arrived early for our checkin, we decided to ask if we could check in at the time we arrived. Because we were Best Western members, she was very happy to accommodate us. She also made a point of bringing out a few different walking and bike maps of Gatineau and Ottawa and went over all the ‘hot spots' to enjoy! Location of this hotel is perfect for exploring the best of Gatineau and Ottawa!

"1st visit with grandkids after COVID"
Germaine-Chris, 29 Juillet 2021

the room was excellent in size with the separate living room to allow us to have our grandkids with us for an afternoon of relaxation and play. Disappointed the rate was not reduced as the pool and restaurant were not accessible. Room very clean and more than enough towels. Great staff during check in and checkout. Not enough elevators during checkout with lots of people trying to get access. People not respecting COVID restrictions and distances because elevators took a long time. People who were not Canadian insisted on getting on even though we told him no room with distance, totally disregarded of our wishes. The location is incredible, around the corner and walking distance of our son and grandkids, from an amazing park and museum, took a water taxi into and back from Ottawa. So close to everything you could need, restaurants in abundance and just outside the doors was a corner store for snacks, treats and alcohol. Will be back regularly to see family.

"Good Experience!"
carloscM4982CR, 28 Juillet 2021

Very happy with our experience we went for a road trip and stay in Ottawa for two nights also my wife leave a hat in the room they save it for us in our way back we pick it up we will be coming back for sure.

"Outstanding hotel"
Dreamer57636883891, 28 Juillet 2021

This Best Western is located almost on the Ottawa River. It over looks a beautiful park and Marina with a great view of Parliament. If you need to be in Ottawa there are 3 bridges to quickly access the capital. You can easily take a walk over. OK enough about the location it's great. Staff is great they are fluent in both official languages and probably speak a few more. They are friendly and helpful with great local knowledge. We where there during COVID the cleaning staff is doing a great job. The room and common areas where super clean. The room was upto date we where lucky to have a river view ask for one. You can't beat a Best Western bed.

"Great"
jarrence, 21 Juillet 2021

Staff was very kind Check out and check in were both really fast Indoor pool, there's a gym but couldn't go check it out. There's parking fees but there's alot of spots Only downside would be the breakfast option,maybe it's just because there's covid right now

"Doing it right"
688geraldc, 12 Juillet 2021

Great hotel for a reasonable rate just across from Ottawa . Try and get a river view great view of Canada's Capital. Rooms are nice and the staff is outstanding speaking English only was not a problem clean and modern. Stay here .

"Amazing location, exceptional servive"
CherylCabo, 26 Juin 2021

We had a great stay at the hotel. My kids were so sad to leave. We were disappointed the pool was closed due to covid, but understand. The location of the hotel was in a nice area and great for walking or biking. We are just a quick 20 minute walk to the Byward Market in Ottawa. The hotel staff was exceptionally friendly and informative. We would go back again when we go to Ottawa.

"Great hotel."
debbiedU6514FR, 16 Avril 2021

The room was very clean and spacious. I had a lovely view overlooking the Ottawa River and Parliament Hill. The room contain nice amenities including toiletries, fridge, TV, microwave etc. The staff were super friendly and very helpful. The breakfast was delicious.

"Great Stay"
aliciacR980QO, 02 Mars 2021

We were greeted with warm and friendly smiles. The staff went over and above to accommodate our request. We arrived early and they were able to do early check in no problem even with COVID. They were able to gives us a great view with balcony which was a lovely surprise as we didnt expect a balcony. The room was clean and inviting. The view of parliament was amazing and to top it off the river! King size bed and a view of the city, you couldnt ask for more. It was a 10 min walk to the byward market, which was fantastic because we got to pass parliament on our way to downtown. Great visit regardless summer or winter. Cant wait to return, and see all the wonderful things the hotel has to offer as they are renovating.

"Disappointing customer service"
snowbirdy2, 21 Janvier 2021

Stayed at this hotel many years ago, but it has changed and not for the better. There is now a $15 charge to park in the outside lot, whereas every outside lot of BWs are free. There was very LOW occupancy, from the half-dozen cars I n noticed in the parking lot late that nite. I had requested if I could be upgraded, but was flatly denied. With such low occupancy, I was assigned one of the worst rooms, right in front of the elevator. The TV channels were mostlyl local and many in French. Do not expect ABC, CBS, NBC or CNN here. Breakfast was good with hot breakfast sandwiches.

"Awesome location and great value"
Hooman00, 22 Décembre 2020

I was pleasantly surprised at how conveniently located this hotel is! Only a few minutes from downtown Ottawa despite being on the Quebec side. The rooms were spotless and the staff very pleasant. I would certainly go back in better times.

"Covid clean and convenient"
954macg, 10 Décembre 2020

Had some business that required an overnight stay in Ottawa. Was a little hesitant staying at a hotel during Covid-19 but I was pleasantly surprise how clean this hotel was. The staff and management went above and beyond to accommodate me without advance booking. The location is wonderful and so close to everything. Can't wait for the pandemic to be over to go back and enjoy some tourist venues close to this hotel. Thank you all the staff for the extra cleaning and disinfecting of all surfaces!

"Complies with all COVID-19 Regulations"
Ela_Paris, 10 Décembre 2020

Absolutely loved my stay at Best Western Plus Gatineau! It was my first stay in Ottawa! The location was great, the staff were accommodating, nice and helpful. Cleanness was very important to me in the current situation. It is a small and old hotel but it is very clean. Every corner you can find a hand sanitizer and you feel safe. Their policies for sanitizing complies with all COVID-19 regulations. The price is also affordable.

"Great, it deliver what was expected."
antoinecQ4400DB, 13 Novembre 2020

The view is awesome, just in front of the river. had a great service with the employee at the reception, I will come back next time i have to go to Gatineau. overall i loved the experience, I would recommend this hotel.

"Best Value in the area"
H1705BDjefft, 30 Octobre 2020

I was working in the area. This was the closest hotel to my work. But, I was glad I chose it. Anyone staying in the area should stay here. From check in to check out, nothing from professional courteous service.

"Ottawa River view is awesome"
MELVINH596, 07 Octobre 2020

Easy check in with mask requirement enforced. Rooms clean and well decorated. Our use of a BW gift card a little bit of a challenge but worked out. Location right across river from Parliament buildings and just a park block away from History & Science building, made our stay awesome, it was our 58 anniversary making it very special hotel as views were awesome.

"Family visit"
648jessen, 06 Octobre 2020

The stay was excellent. Will book again. Thank you for the impeccable service in this difficult circumstances. We traveled from outside of Montreal to Gatineau in Québec. We are planning to come back and will use the same location.

"Great hotel"
ClemensImgrund, 30 Septembre 2020

I make frequent trips through Ottawa. The Best Western has become my hotel of choice. The hotel is very well maintained and the rooms are very comfortable. I am always impressed with the to knotch service I receive from the staff.

"Family reunion"
U4079ACdanielf, 06 Septembre 2020

Very well situated location for all the attractions in both city of Ottawa and Gatineau. Friendly staff to greet you on your arrival and comfortable beds and nice rooms Had a late checkout for the departure that was well appreciated! Thanks .

"Excellent Hotel and Locatio"
George M, 01 Septembre 2020

Arrived in the afternoon for a two night stay. Location couldn't be better. There's a park across the street, and beside it the bridge to Ottawa. Excellent free parking. Reception was exceptional! Could not ask for better. Room was OK, fairly standard, but very clean. It's worth paying extra for the balcony view of Parliament. Included breakfast was much appreciated, considering current standards at some hotels. All in, a good stay, and it will be my choice when I return to the area.

"Worst Customer service "
Deni R, 21 Août 2020

All bad reviews are true. Worst client service ever. The room we booked was not available and they want us to pay more for a similar room. Customer service didn't resolve the issue and I had to cancel the reservation and find a new hotel at night with two small children. We did our reservation through Best Western website thinking we would have better service. Don't waste your time at this place.

"Good Hotel"
sudan4, 25 Juillet 2020

The hotel's location is amazing and close to major attractions. It is in Gatineau and Ottawa is across the bridge. Friendly staff and a lovely atmosphere. Parking is first cum first basis, but the public paid parking is next to the hotel with cheap overnight rates

"You get what you paid for"
unforgivencyhi, 05 Juillet 2020

Excellent staff very polite, very helpful. Rooms are okay, our room had a problem with the tv they offered to change room right away but we declined. Beds are confortable, could use some renovating (especially the balcony) but you get what you paid for. Amazing view if you take a room with a view of the river. Would recomand and would stay again

"A bit disappointed "
h0nestmarc, 04 Juillet 2020

Don't let the modern looking photo of the hotel fool you. It's not a new building. She's seen her day. That being said, our stay was ok. This hotel definitely needs an update. The rooms feel worn down. The main entrance had garbage in laying there for most our stay. The front desk was excellent and courteous. The internet was the best I've ever seen. Very fast. The room fridge was the biggest I've seen in a hotel. The beds were comfortable. The a/c worked great. We had a great view with grimy dirty windows. I recommend the operator of this building clean the windows. These criticisms can easy be fixed with some cleaning. The parking was very tight. If you leave the property, you can lose your spot and have to park on the side of the building with no view of your car. Would I come back? No. Would I recommend? No. I've been spoiled with HIE hotels. They are hard to beat. (Holiday Inn Express)

"A very pleasant surprise. Ottawa travellers take note!!"
SBAngus, 19 Mars 2020

I usually stay in downtown Ottawa, but going forward I will not. I will be staying here. Incredibly Close and 25% of the price of a downtown Ottawa hotel. Great staff very friendly with a good restaurant and pool. With a wonderful view of the river and all of Ottawa. It would be crazy to spend four or $500 a night when you can stay here

"Conveniently-located and offering stunning views of the Ottawa River and Parliament"
s d, 14 Mars 2020

We returned to this hotel for a weekend outing to Ottawa. The hotel is stone's throw away from the Canadian Museum of History and only a short walk across Alexandra Bridge from the National Gallery. Our room was on the 9th floor and offered a spectacular view of the Ottawa River and the Parliament buildings. Apart from being spacious and clean the room was equipped with a flat-screen TV and all other amenities you would expect to find in a hotel room in this category. Staff at front desk was very helpful and friendly. We pre-reserved breakfast when electronically pre-checking in and received a $10 discount. The breakfast was very good.

"DESPICABLE&DISAPPOINTING"
FL1984, 10 Mars 2020

DESPICABLE & DISAPPOINTING I specifically booked this hotel Strictly because of their claim of a heated SALT-WATER pool, as well as the menu they displayed online. Due to my very restrictive diet, I obviously chose to plan ahead with what specifically I was going to order. When I arrived at the pool, I stepped in just to quickly have to step out (along with my guest) as a result of frigid temperatures. The Employee sitting at a table got up when i asked her if she could turn the temperature up. She got up and swiped her hand in the water and said “oh, that is cold”. As if she didnt believe us- regardless- fortunately, She said she would try to call the “company”... Which was probably maintenance at the hotel… I thanked her for at least looking into it. I walked away. I was extremely DISAPPOINTED as a result of the false claim and Obviously having expected to step into a heated pool and have a swim... I decided to move forward and try to make the best of the evening And step into the restaurant. I was presented with a menu that was a very small single piece of paper. I presented the screenshot of the “menu” to the waitress and pointed what i wished to order- She explained that item was no longer available. Without wasting anymore time, I left the table and went straight to the front desk and Requested to speak with a manager. An african american gentleman manager (my simcere apologies i do not recall his name) Came to the desk and heard what I had to say. He informed me that The pool temperature had been increased and that it should only take 15 to 30 minutes… Well, unfortunately even if that amount of water can truly heat within that timeframe… That, IS amd WAS the timeframe i had set aside to swim Prior to dinner- i was Understandably not satisfied. He then Explained that the menu had been changed THREE months ago and that whoever takes care of online should have removed it by now… He offered me menus of other restaurants… I thought he was offering a free meal as a result of my massive inconvenience as a result of BEST WESTERN. He did NOT take accountably and did NOT even offer a free meal! I shared that I checked in the hotel in the hopes of relaxing at heated pool amd having a meal prior to my morning court date— He uttered an apology but could not offer a free meal because they are not affiliated WITH the restaurant- I was EXTREMELY patient despite ALL of this- I requested a meal which he “couldn't do”... It was now after 6pm, I said i wanted to cancel the reservation He replied with he couldn't because i “didn't book on the hotel site” Confused, i commented that I DID. I booked Directly through the best western website he rebutted by saying no I didn't and that his actual hotelt site of that location or something… At that point I wasn't gonna go back-and-forth with words with him trying to explain anymore and he clearly was not going to assist me in anyway and so I left it at that and sadly walked away. I went to speak with the chef at the restaurant who fortunately was able to put together something for me with the ingredients/items that he had available ... At least i bought some suitable food. We went up to our room which BTW I had left a comment in the requested section on the BESTWESTERN booking SITE for 3 additional towels- I guess that was TOO CHaLLENGING of a request because they could NOT fulfill THaT EITHER- IS THIS a “Hotel” you want to stay!?

"Great place to stay"
810atulp, 05 Mars 2020

this hotel has never failed me. Always a great stay. Rooms are clean and the service is awesome. Will definitely be back every time i am in the area. Always a great stay. Did not get a chance to check out the pool, but maybe next time. See you soon.

"Great location!"
Voyager45460558540, 20 Février 2020

We have stayed here a number of times for Winterlude and have always enjoyed this hotel. Great staff and an excellent location to experience Winterlude. Beautiful view out of our room of the river and parliament buildings.

"Sadly, much as I love Best Westerns .. this one is not the Best"
Deborah S, 13 Février 2020

This hotel is unfriendly, no breakfast, none of the charm that some Best Westerns offer (bowl of apples, fresh coffee, tea or hot chocolate in lobby on arrival) ... this is simply a get in - pay us - get out kind of place ... I was soo dissapointed ...

"We LOVE this hotel"
ShanaB979, 10 Février 2020

We have stayed at this hotel numerous times over the years. It is one of our FAVORITE hotels! We love the views and we love how close it is to everything we love to do in the area. Parking is always easy and the staff are very friendly and helpful. The pool is always a nice perk too!

"Great location"
happytravels781, 05 Février 2020

This hotel was recommended by a family member, and we were not disappointed. Check-in was fine, accommodations overlooking Winterlude festivities was a nice surprise. Restaurant was great for breakfast and dinner, a special shout out to Pierre in the restaurant and front desk staff who provided great directions and maps for Winterlude activities. Would not hesitate to recommend this hotel. We look forward to returning in the summer.

"Super stay !"
Sergebigras, 01 Février 2020

This is one of the Best Hotel I stayed at in the Ottawa area, as I work there from time to time. Very helpful staff, superb room and a very decent restaurant. The view on the parliament is simply amazing ! I highly recommend it !

"Gatineau/Ottawa BW Plus"
FESapper, 28 Janvier 2020

I stayed with a group of colleagues at the BW Plus Gatineau. Vert nice hotel. Thoroughly enjoyed the stay. 4 nights. The restaurant was awesome for breakfast each morning. The staff at the restaurant were very personable with all of us in the group. Seemed genuinely happy to be there and make our breakfast enjoyable. The food was great and made the way everyone liked it. The breakfast server was very pleasant and joked with all of us. Even for a Bruins fan, he was a very nice person. I am glad he was our server. The desk clerks were very knowledgeable about the hotel and surrounding area, they were very helpful to our group. On fella was a nice guy. The maintenance guy named Matt. Very helpful and was very pleasant, and said he I needed anything at all just to ask for him. I ended up with a hurt hip and that was very nice to offer the help. I spoke with the events manager ...i can't remember her name, but she was outstanding and very eager to make sure everything was fine with our group and a very pleasant lady to deal with. She was very accommodating with our group as we needed a conference area to conduct business, they actually let us use the closed restaurant for the meeting. Overall very very pleased with the overall all experience. If I ever travel to Gatineau/Ottawa with my family I will definitely stay at this hotel.

"Excellent location - Excellent value"
pppschumacher, 02 Janvier 2020

Very nice three star hotel at a very good price. Lots of restaurants within walking distance (the hotel also has a restaurant), and has the best view of the parliement buildings. Our room was nice, clean, and in good order. We enjoyed the walk crossing the bridge, and had a good time. Commun transport is also excellent, and the hotel is near a commun transport hub.

"Unfriendly staff. Unclean room."
763beth, 22 Décembre 2019

I chose this hotel because of the location. It did not live up to my expectations. A staff member refused to acknowledge my greeting in English. The bathroom had hair on the floor and in the bathtub. People were knocking on doors at 2 A.M.

"Less that my expectation Noisy heating system. Cannot sleep well"
flah77, 16 Décembre 2019

Less that my expectation Noisy heating system. Cannot sleep well I have to pay for parking and breakfast separately because Best Western Policy has changed without advising customer that are members. Nice hotel employees and workers at lobby and restaurant too.

"beautiful view of Parliment Hill"
817susanv, 08 Décembre 2019

terrific location to all interests in Ottawa and Gatineau. Beautiful view. Jonathan at the front desk was especially helpful and knowageable. Hotel was very clean and quiet. Loved the salt water pool. Great stay!!

"great service from the staff at front desk"
montrealdj, 18 Novembre 2019

We had a problem with noise at a very late part of the night. The next day, the staff moved us to another room. We appreciated the help. Thank you to the young ladies at the front desk. We will try to go back when hockey season will be done with.

"View"
Philip C, 16 Novembre 2019

All Best westerns are great, but the river view of the parliament buildings from this hotel was awesome.From the maids on up the service was second to none. The staff was vey helpful and knowledgeable about the surrounding area.

"Pleasantly surprised"
Tattooedorganist, 11 Novembre 2019

Nice to go to a Best Western that is on par with the other hotels. Very modern décor and friendly staff. I had a room that overlooked the river which was really nice. The only downside is that there isn't sufficient soundproofing. I kept hearing my neighbour's every time they went in and out. It felt like they were coming into my room.

"Extremely dirty kitchenette"
Angele M, 07 Novembre 2019

This is an older hotel that feels a bit unkept. The main reason I am only giving it 2 stars is because of the extremely dirty state of the kitchenette in our room. There was food splatter all over the walls, the fridge inside and out as well as the cupboards. The stove top and oven were absolutely disgusting. There was even a wine glass in the cupboard that had dried wine in the bottom . There was no improvement after asking the cleaning staff and manager of the hotel to clean the kitchenette.

"Excellent Experience Yet Again"
Mobile758395, 02 Novembre 2019

The Best Western Gatineau is our "go to" hotel when staying in Ottawa. Location, riverside rooms, amenities and convenience of access to the "touristy" areas of Ottawa and Gatineau by foot or vehicle always make it our choice!

"Spa trip"
Moneymore2019, 02 Novembre 2019

We were in Quebec for a visit to the Nordik Spa stayed the night at the Best Western the hotel was very good front desk staff were very helpful the restaurant meals were excellent staff very nice and the food very good and good value we had a river view room 9th floor beautiful view of parliament buildings

"Good Gatineau Hotel"
John C, 25 Octobre 2019

Stayed here twice now - as I had business in Gatineau. Located downtown and convenient enough to get to where I needed. Restaurant is fine, and there are a few others in walking distance. Staff were very friendly and went out of their way to ensure I had a good stay.

"Nice River and Sunrise view"
JeffkVancouver, 21 Octobre 2019

This hotel is a great location easy walk to the Market, there is the Papya Verte, St-Hubert and O'Lauier to eat at. the Depanneur(corner store) has a lot of option for snacks, food and drink. The gym is okay with a universal, treadmill a little old and elliptical. The service a the desk is always professional and the breakfast place O'laurier is very good options.

"Very nice hotel, well located"
Dream28600456421, 17 Octobre 2019

Nice hotel located on the outskirt of Ottawa next to the big Canadian history museum and a 20 mins walk across the nice Alexandra bridge to get to downtown Ottawa. Convenience store and restaurants near by. I suggest getting a room with the river view, it is worth it. Wonderful and helpful staff. Breakfast was excellent and at a descent price. Room was clean and really comfortable bed. Will be back if Im visiting the area again.

"Overnight stay"
Waistintime, 17 Octobre 2019

The service at check in was very good and the room we had requested and been assigned (riverview) was very nice. The beds were comfortable and the room was clean and tidy overall. After settling in we went to the in-house restaurant the O Laurier cafe bistro for something to eat. The first thing the waitres told us was that they were changing the menu and that there was no salads or ribs or a number of other items. So we ordered soup, poutine,and wings. They were all terrible. When we went back to our room we found that the tv didn't work unless you played with the cable connection. The last straw fo us was that guests were required to pay fo parking. Overall a 3 out of ten

"moon"
gssgschrimpf, 13 Octobre 2019

the personell had been very friendly and helpful, unfortunately is the furniture of the rooms already very old and the fridge had been very noise. The didn't have continental breakfast. The location itself is perfect, its close to the Ottawa-river and to most of the museums.

"Amazing Experience!"
SMaherali, 23 Septembre 2019

I would highly recommend this hotel for anyone looking to host an event! I hosted a conference and had a great experience with all personnel from the accommodating sales manager, to the exceptional managers and the great chef. The rooms had a stunning view of Ottawa and very clean with comfortable beds.The location was less than a 20 minute walk to the Byword market with beautiful surroundings. I was extremely satisfied with my experience and highly recommend this hotel to anyone travelling to Ottawa for business or pleasure.

"Disappointing"
NancyC1977, 14 Septembre 2019

We booked three rooms for our family during Labour Day weekend because we were attending a wedding. We arrived close to 5 pm and after a long wait at reception to check in, found out that two of our rooms were not ready. This was very inconvenient as we had to get ready for a wedding event. One of our rooms had a very bad smell, and the window of the room I was in was filthy. All seemed like they needed updating. I expected better from Best Western. On the plus side the bed was comfortable and staff was courteous. Breakfast in the cafe was pretty average (terrible coffee though) but the waiter who seemed to be alone and was run off his feet was very friendly.

"Not The Typical Best Western Experience"
CanadianDiscoverer, 13 Septembre 2019

We stayed here for one night (2 adults and 2 children). It was a holiday weekend (Labour Day); however, the hotel was understaffed. There was a very long line up (and wait) at reception to check in. The lady was working very hard to check everyone in but she needed help. One customer was very upset because his room was not ready. Check-In starts at 4 PM and it was after 5 PM. When we got off the elevator, there were cleaning carts in the hall and staff working to get rooms cleaned. Parking is at an additional charge divided into three parking lots. If you have breakfast included you need vouchers. It is not the typical buffet breakfast but chosen from a menu. You pay for anything extra like toast.

"Great three star hotel that meets all your needs"
pd0mi, 11 Septembre 2019

-great location (20 minute walk across bridge to Ottawa) -reception was nice -restaurant reasonably priced -nothing too fancy, just meets all your needs -would recommend if trying to save money by not being downtown

"Average Hotel, Rooms Need Updating"
jjellis1, 30 Août 2019

This was my first time staying at the Best Western chain. The hotel looked fresh and modern on the outside and the lobby was clean, with complimentary coffee available. They also have a small restaurant which serves breakfast and dinner (did not have time to eat there). The rooms are in definite need of some updating (I was on the 4th floor) as the décor and furniture appears tired and dated. The closet sliding door in my room was also broken. The parking at the front of the hotel is very limited and I had to park in the back about a block away to the rear of the hotel (cost $13). There were two or three lots behind the hotel and it was difficult to find which lot belonged to the Best Western as the signage is unclear. On the upside the hotel is within walking distance to the Canadian Museum of History and a longer walk away across the bridge to Parliament Hill. Ok for a quick stop but would not stay again.

"Great view"
kinderson, 25 Août 2019

This is a very good hotel in an excellent location.We had an upper floor room facing the river and the view of the parliament building was spectacular, especially in the evening. We intend to return soon.

"First Trip to Ottawa"
10candacel, 22 Août 2019

I always stay BW but this hotel was not up to their standards. Rooms were not ready upon check in. Sheets were old and had holes in them. Rooms dated and could use extra cleaning. Kids didn't even want to swim pool was not well maintained. The restaurant and bar not open except for breakfast and dinner. You have to go elsewhere for a drink or something to eat if your not there during certain hours. Staff were ok but nothing I've experienced at other BW hotels. The hotel does not deserve to have a plus attached to its name.

"Fantastic views of Ottawa"
lavoiesylvie3, 07 Août 2019

First time we stayed at this hotel we were on the sixth floor facing river just enjoyed breath taking views of Ottawa. Easy access to downtown, park and river tours. Downside no breakfast, no microwave and if your English 2/3 tv channels. Staff was the best eager to please you. Salt water pool good.

"Close to all major tourist attractions in Ottawa area"
BLD57, 01 Août 2019

This hotel is located across the river from Parliament Hill and just down the street from the Museum of Humanity in Hull. We arrived late and left early but it was adequate for our needs. Our king sized bed was very comfortable. The hotel staff were accommodating and helpful. Breakfast was not included in the cost of the room and we didn't use the hotel restaurant. It's good for overnight and slightly cheaper than the hotels in downtown Ottawa.

"Worst Best Western: old and worn"
GeekHistory, 28 Juillet 2019

This is another Tripadvisor review that has me scratching my head, wondering, what were they thinking. Our room was clean, but very shabby. The carpet was lumpy and stained, and the overall look of the room was one that has seen better days. Looked like a throw back to the 1970s, I though I was living in an old James Bond movie. Not retro on purpose, just had not been updated in 40 years. There is a very small parking lot in front that I was lucky enough to find a space. There is nothing withing walking within close walking distance of the hotel. They advertise that they are walking distance to downtown Ottawa, from the hotel to the other side of the bridge is about one mile. I was upset with this location before I even arrived. I received voicemail and email messages saying my credit card was declined. I called Discover, concerned that my card had issues. The problem was that the Best Western website allowed the reservation to be made on my Discover Card, but this particular hotel did not take discover. If I rated all the Best Westerns I've stayed in over the last five years, this one would be the worst.

"Good location, nice view and excellent breakfast"
Renegade_2000, 23 Juillet 2019

Very good location, just across the bridge to downtown (1.5km or so). Really excellent full breakfast in restaurant. Indoor pool is good for swimming: not too warm, sufficiently long & deep. Take room to the river in upper floors. We had 7th, and an excellent view over the bridge to parliament (rear side). Really nice. Free parking.

"Good"
Tom G, 18 Juillet 2019

I recently stayed at this hotel. It was nice rooms that were well cleaned. The reception was also very nice and the view was nice and open. However the breakfast was disappointing, with only egg, potato and bacon with toast. However this may be due to the fact I was staying with a large group and therefore eating in a different area to the normal breakfast.

"Excellent View"
wrf860, 18 Juillet 2019

The staff were excellent, and the view of the parliament buildings across the river, was fabulous. The rooms were clean (though I recommend you get a room with a balcony, as we had two separate rooms, and you can't open the window in the non-balcony room, and it was a bit stuffy).

"Noisy and lacking proper security"
Andre L, 12 Juillet 2019

If you don't mind partying people and families with loud and noisy kids and you don't really need a good night sleep in a clean and calm hotel room then this hotel is right up your alley!!! I will personally never go there again, since I don't like wasting my money!

"Dirty room I ever seen"
DianaTer-Stepanyan, 09 Juillet 2019

Тhe cleanliness of the rooms was terrible, hair everywhere and dust in the corners of the room. In response to my persistent and consistent requirement to change the room or to properly clean it, I received only an imitation of response and no practical steps.

"Great location, Good Service"
san1981, 08 Juillet 2019

Easy access to downtown Ottawa and the best location for museums and firework viewing. Front desk personnel was exceptionally helpful. However house keeping needs improvement, replacement of empty tissue box and shower soap is essential and was lacking. Definitely would add a lot of values if breakfast and parking can be included. Overall the hotel is good value. I would recommend it and will be back if we return to Gatineau/Ottawa.

"People Make Places and Hotels Special."
Irene M, 02 Juillet 2019

When we arrived our booking agency had let us down and failed to process our booking, the reception staff when above and beyond to assist into a room of our choice at a reasonable rate. Breakfasts are great and the location of the hotel is ideal. Our room was quiet and and the king bed comfortable, we enjoyed our stay completely. Would we recommend this hotel - yes.

"Great Place to Stay"
BERNIEnSANDRA, 17 Juin 2019

Spent 3 nights at this hotel while on business. Reception staff are fantastic and the manager went above and beyond when I had difficulty with my door lock. The restaurant was good too. It is always refreshing to encounter people who appear to enjoy their jobs. If you are looking for clean comfortable and friendly accommodations in the area, this is definitely the place!

"Great convenient hotel"
Suzanne S, 16 Juin 2019

Stayed there for 1 night June 14, 2019, I had a very comfortable room with a great view of Ottawa! Very well located, close to museums, Ottawa parliament, casino, a nice park in front of the hotel, a convenient indoor parking, restaurant in the hotel.

"Location location!"
Plawdon, 08 Juin 2019

Recently returned from ottawa and stayed here.The hotel is clean, comfortable and the location is superb.For me in meetings all day it was heaven to walk out your door to paths and a short walk over the bridge to ottawa which had many pubs, restaurants, shopping,things to see.You must go into notre dame basilica!Definietly would stay here again.Rooms were updated with nice decore and amazing veiws of river and city.There is a restaurant, gym and pool as well!

"Hotel OK; area not so much"
AWOL1, 07 Juin 2019

I would rate this a 3.5 if possible. The hotel itself is fine but not a PLUS in my opinion. The lobby, small restaurant and rooms are fine; something very odd about the claustrophobic hallways with no windows though. It gives a bit of a creepy feel. The location of the hotel is what is the issue. It's set within a neighbourhood that is in need of work. Other than the History Museum there is nothing within easy distance. It is very close to a bridge that caters to vehicles as well as walking and cycling traffic if you don't mind a good walk that brings you to the Ottawa side by the Art Museum, Royal Canadian Mint and the Notre Damn Basilica; more attractions if you are up to a long walk.

"Exceeded Expectations following My Introduction"
Brian G, 04 Juin 2019

When my cab pulled up in front of the Best Western Plus in Gatineau I was silent for a moment. The exterior of the building is not sparkling and seemed out of place situated smack in the middle of a residential neighbourhood. The lobby did not heighten my expectations for while neat and tidy it has a somewhat dated look about it. That thank goodness is where any misgivings ended with my stay. The front desk staff were absolutely delightful and while my room was a little delayed in being ready the tandem of male and female kept me informed and offered coffee and water. The room itself had 2 queen beds, a spacious balcony and clean and inviting washroom with tub and shower. There was an easy-to-use coffee maker with a delicious blend of coffee, full-length wall mirror and a hair dryer. The restaurant is open in the morning at 6 am for full menu breakfasts and again at 5 pm for dinner. Both menus are limited but the food was very good, served hot and timely and very reasonably priced. The location while somewhat unique for a hotel was situated within easy walking distance of the parliament buildings, downtown area, ornamental gardens but only a few other restaurants. There is one convenience store immediately behind the hotel for sundries, snacks, milk, fresh fruit, and wine and beer. All the staff including front desk, restaurant and room care were pleasant and helpful in all way asked. I would not hesitate to stay at the Best Western Plus in Gatineau on another occasion.

"Oh my.............."
ceg15, 28 Mai 2019

I stayed at this hotel from May 20-24 on business with Elections Canada. Upon arriving at 9:00am, (because Elections Canada scheduled that flight for me), I asked for an early check-in. I was told that was not possible, and that I would have to wait until 4:00pm. In the end, my room was not ready until 4:50pm. Very frustrating! Don't they have some flexibility with the staff? The sink in the bathroom was clogged completely... I left a note for the staff but it was never fixed. When I brushed my teeth, my brush would end up touching the rising water. Breakfast was a big disappointment. I had an Elections Canada breakfast pass, but after the first day, they scaled the menu back to a very minimal number of items. To get orange juice I had to pay $4 out of my pocket. The scrambled eggs were so gross I couldn't eat them. As one reviewer said, there was one server running around trying to do his best, but the dining room was full. Lucky to get a coffee refill. Oh, that's enough!

"A looked forward to trip"
Mainiactraveller, 26 Mai 2019

We have enjoyed our stays at the Gatineau BW and scheduled ourselves to celebrate our wedding anniversary there. The hotel is clean, the staff very friendly, and its location near the capital is unparalleled.

"Mediocre at best."
BWSask, 22 Mai 2019

It seems I was an inconvenience to them. 40 minutes to check in. Dismissive when asking about reservation. 3rd party booking company botched reservation but they repeatedly tried to place blame on me. I was the one identifying 3rd party was to blame...no problem, how can we resolve it. A/C was ineffectual. Carpet has stretched and is minor trip hazard. Restaurant was busy and had only 1 wait staff...he seemed frantic.

"overpriced"
Vacation49536373634, 21 Mai 2019

surprise surprise ! extra fee at check-in not figure anywhere in my online registration. Unlike all the other Best Western Hotel, no breakfast include in standard reservation, and the nearby restaurant are charging way too much for it. Verry expensive city, and not worth it

"Excellent team at convenient location"
LucieM627, 15 Mai 2019

I have stayed at this hotel on two occasions in the past year. Both check-in and the self checkout option just makes these tasks easy. On both stays, I found myself in a clean and comfortable well appointed room with tv and wifi which is all I need. During my last visit, I had dinner in the onsite restaurant. The food was good, the wine selection even better and service was awesome. The location is perfect, close to restaurants and the museum of civilization, Jacques Cartier Park and right across from Ottawa downtown core.

"Clean and Comfy"
Cruiser40592980762, 13 Mai 2019

First time staying at this location. It was nice and clean. Had a really comfy bed and a great view. Close enough to walk over to the Ottawa side and to Parliament Hill. Would definitely stay again but this time with my family.

"It's “Ok”"
GrandTour51300812959, 06 Mai 2019

Ever since this Best Western started renovating, the hotel has gone down hill. Unfortunately, now it seems that the high prices don't match the quality as it did just a year ago. Key cards are deactivated constantly, but staff put the blame on the clients. WiFi doesn't reach the executive floor, and forces clients out of their rooms to public areas were you can't do private work. Housekeeping is a hit or miss. Some days they clean, others they don't. Towels are not changed when they were obviously placed in a way that you wanted them changed. And to top it all off, they left our room open. We know this because when we left the room, housekeeping was entering the room. So you might as well be open to the chance of loosing your valuables. This Best Western needs a quick course alignment before it loses direction forever. I believe it a great place and am sad to write such a bad review considering how much I stay at it since 2016.

"Old and cramped, but ok"
Kim R, 29 Avril 2019

This hotel felt like it was once another building used for something else. Elevator was small and slow; hallways were narrow; doorways were close to each other at right angles and wall were thin. The purpose for our trip was a dance competition so accommodation served its purpose. It was close to the venue, so location was great. When we checked in, the bathroom was missing a door. Immediately fixed, but strange. The front desk seemed to be unaware that one of the rooms would be missing a door. Pool was good, but not easily accessible. Had to go through a labyrinth of hallways and stairs.

"Best Western Gatineau"
Mobile758395, 29 Avril 2019

Great hotel in an excellent location. Five minute from the Heritage Museum, 30 minute leisurely walk to Parliament Buildings and Byard Market area. Hotel staff and facilities ( pool and fitness area) were well maintained.

"Good location & price. "
MontrealCanadaAli, 30 Mars 2019

My daughter and I just came back from a two night stay at this hotel. The room was very comfortable and the staff was very nice. The hallway leading up to the rooms really need to be updated. Wish the coffee was available all day. The hotel is just a short walk to the museum. Good location & price.

"Convenient location for competitions"
Norman P, 25 Mars 2019

Stayed here for out daughter's dance competition... close to the venue and several restaurants for group dinners. Parking lot is a bit small but there is another lot up the street only a block away. Room was nice with a great view across the river. Front desk staff was friendly and very helpful.

"NNeeds soundproofing!"
babyboyerful, 23 Mars 2019

Hotel is old and showing its age. Lobby is nice, but provides no amenities like snacks or beverages. Room was clean, but again is showing it's age (and small!). Doors are definitely not sound proof... and we could hear everything our neighbours said... had to sleep with the tv on to drown their noise out... and then they woke us up at 6AM.. :( Front staff, although apologetic, did nothing to compensate us for our lack of sleep and noisy neighbours. Parking garage is super sketchy as well... the ramp to get in is super steep (I was afraid I'd bottom out when I started going down). Height limit is 6 feet, which I barely fit - as my antenna kept hitting the pipes in the garage.

"Great hotel"
fpawlik, 19 Mars 2019

Stayed in winter at this hotel. Lovely room and magnificent view. Room was spotless and beds very comfortable.Very quiet and nice restaurant in hotel. Would definitely return.Parking only downfall. Underground available. Walking distance to Byward Market.

"Attending Remembrance Day Ceremony"
Mobile781349, 17 Mars 2019

Room was great! Two Queen beds on upper floor as requested, with a balcony and view of Parliament Buildings and river. Perfect view, clean room, access to pool, and breakfast included!. Service at the front desk was great as the staff there were very helpful!

"Weekend getaway to the Greater Ottawa area"
Footprints597841, 11 Mars 2019

Our stay at this location was very pleasant. Our room had a spectacular view of the Ottawa skyline and Parliament Hill. The restaurant onsite was very good; was a great breakfast. Front desk staff were very helpful as well. All day coffee station was good too - great after a long day of walking in the capital on a winter's day.

"very good hotel"
porsche011, 28 Février 2019

I have been here a couple times . I went there with my family this winter and with my grand kids I had 3 rooms including a spacious suite with the beautiful view . we enjoyed the big pool and the shopping center is realy near the hotel :)

"Winterlude 2019 Stay"
HannaBubbles, 22 Février 2019

First time at this hotel and we stayed 2 nights at a river view room that had an amazing view. Hotel is close to the jacque cartier park(right across), few min walk to the bus stop to take the FREE shuttle only offered during winterlude festival. Room was clean, and comfortable. No issues with Wifi always connected fast. Does not offer any breakfast with stay - there are breakfast packages but it is a bit more to pay for. There are food places nearby the hotel, Would have loved to have breakfast included in the stay as well especially with having two kids. Overall happy with hotel staff, stay and appearance.

"Valentine's Day Get Away"
Leeann K, 19 Février 2019

My husband and I choose this hotel for our Valentine's night get away. Beautiful room with an absolutely beautiful view. We have stayed in a lot of hotels due to being military and we both agreed that the bed in the room was absolutely the best that we have slept in. Room was very clean as well. No complaints about the shower. Would definitely recommend this hotel.

"Great View and Stay"
199km, 19 Février 2019

Loved our balcony and view of snowflake Kingdom for winterlude. Great water pressure. Enjoyed the pool. Wifi worked well. Restaurant was very nice. Ate breakfast and dinner there. Free constant coffee in lobby was awesome. View in pics. Parliament building zoomed in other pics not.

"Very frustrating experience. Do not stay in a room ending in -28"
Jen85x, 19 Février 2019

Stayed 4 nights in this hotel. Staff were nice and the hotel restaurant was great. For whatever reason we had no cold water in our room (728). It came out scalding hot. We could not shower and had to sponge bath as the taps only had hot water. After the first two nights we realized it wasn't a one time thing and approached the front desk about the issue. They were able to give us another room (828) directly above our old room. We changed rooms and unfortunately this room had the same issue. We didn't bother to complain again as the hotel was full and we were already frustrated with having to move rooms. The hotel was very noisy but this was in part due to the winterlude festival across the street and lots of children. The walls are thin and we could hear the neighbors toilet flush. The -28 rooms are adjacent to the cleaning crew storage which makes it very noisy early in the morning as they start cleaning rooms. The parking lot was a death trap and I fell trying to walk down the driveway. There was snow a few days before we arrived but no snow during our whole stay and the ice was never addressed. An investment in salt would be advised. Attached are images of the ice buildup

"Okay hotel, loud on first floor and limited customer service"
MadRob12, 17 Février 2019

Hotel was generally okay, nothing special. However parking was SO difficult to get to, there is a huge bump to drive up to the front door, almost bottomed out our car. Was left awake from 1-4am by very loud neighbors, where there was little insulation between rooms, especially since we were in a room with an adjoining door. On the first floor, woken up at 11pm and then again 7-8am by children since our hallway is the only access to the pool. Would not suggest staying on the first floor. Internet was spotty at best. Completely understand the hotel can't always control noise, and when I finally called a noise complaint at 4pm they spoke to the room, however when I checked out they just asked if I wanted a receipt and took my card. No asking how the stay was, if everything was okay, etc. Felt very un-personal. Most likely would not stay again for that price, unfortunately.

"Decent Hotel but Customer Service is Linited"
BrendaP2049, 14 Février 2019

We stayed here for meetings in Gatineau - it's close to many government buildings so convenient that way. There are few restaurants, services or amenities near by (not really within walking distance) so not a great place for tourists It was clean with good internet - it's an old building refit as a hotel so don't expect anything too interesting - although the views from the top floors are nice. Some customer service training would be useful for staff.

"Proximity is everything"
travelexperience2017, 11 Février 2019

I was attending a conference at my own expense and returned to the Best Western chain after many pleasant experiences with this chain when my son had so many basketball camps and tournaments. I was able to use some points for my trip and had also booked part of my stay in a regular way - through my credit card. I made my reservation with with the central reservations system so the local hotel was not to blame, but were stuck with dealing with me needing another night's stay that had not been 'booked'. Long story ...however, instead of any interruption in my stay, this hotel front desk staff were able to extend my reservation and have me remain in the same room. The view was great, loved the winter scenes and a recent snow fall made it spectacular. Looking south, you see the river, the Canadian Parliament Buildings and the Museum of History. This hotel is just 'over the bridge' from downtown Ottawa for a fraction of the cost of downtown Ottawa hotel. There is a convenient canopy formed by the front entrance where cars can pull up keeping you dry should it rain/snow. There is coffee available in the morning by the front desk so how can you lose? :)

"Needs updating"
Getaway42854813597, 11 Février 2019

This hotel is overpriced for not being updated. The staff is friendly and the rooms are clean, but the pool was dirty and the interior needs a makeover. If you're facing the Ottawa River there's a beautiful view of parliament.

"Good Stay"
sanjay010101, 10 Février 2019

The hotel is very close to the Parliament Hill. They have a paid parking, The rooms are clean, refreshing, The front view is good and we can see the parliament hill. Breakfast is not included in the room and is alacarte.

"Empty Promises"
alavigne77, 08 Février 2019

Two evenings in row I had to deal with loud rowdy guests around my room, with little or no help from hotel management. Upon my check out I was promised a reimbursement of my parking fees for the two nights stay as compensation and as of today my credit card does not show a credit and I don't think it will, not from them anyway, they seems to be an all talk no actions from management.In conclusion, cleanliness and comfort does not equal peacefulness in my book as a senior person who enjoys tranquility over hostility.

"Paper thin walls/ not for business people"
Seankiely, 05 Février 2019

I want to preface this with I am a seasoned traveller, I travel mostly for business and probably have about 8-10 trips a year totalling about 30-45 days. I will add in that I sleep like a rock and once I am asleep it takes a lot to wake/bother me – if this wasn't the case I would have left this hotel after day one no matter how far away I needed to stay. My point to that blurb is never ever have I experienced anything like this before. The good: 1) Room is clean (this is a deal breaker – dirty room I leave) 2) Bed is reasonably comfortable 3) The one manager I spoke to who moved my room for me was genuinely a nice guy, he wanted to help but some things are beyond his control. The Bad: 1) Day one, arrive and am told I am on the 9th floor (top), but it faces the city. I ask for a view of Ottawa and get it (thank you) on the 5th floor. Nice view. So I go out for dinner, I come back to what only can be described as tour bus hell. There are at least 150 people in the lobby checking in. I manage to get up to my floor. What the literal hell – the walls are paper thin and these people are playing musical instruments (they are good at it at least) but the walls are so damn thin. I call down and am told “I will tell my manager….TOMORROW!” (yes not today) I cant be moved as there are no rooms. 2) Day two, I am sure it was a fluke and I trudge up to my room. Nope not a fluke, walls are still paper thin. Its insane how much I can hear. Call #1 reception says the same thing. I tell her to get me moved, she cant. She will have her manager call me on my cell tomorrow (never happens btw), call #2 its 1030PM and a staff member is pushing a laundry cart up and down the hall. Its so loud!! I tell him to stop it and he does. Still no rooms available. 3) Day three, no call to me as requested so I stop at front desk see manager and get moved to “quieter” corner room on the ninth floor facing Ottawa (nice view, thanks). He tells me all those tourists are checking out and 9 is much quieter. (its not) it is under construction to some degree, but only during business hours and not on the weekend – perfect. 4) Day four, a hockey tournament checks in – its so noisy – why didn't I check out you say? Well #1 there is a festival (Winterlude) and hotels are booked, #2 solace in that I sleep like a rock – see above. 5) Day five, Friday - there are no do not disturb signs for the doors (at least my room) so I ask the manager for one. I tell him this is only so I can use it Saturday. He tells me they have none and tells me he will flag my room. I come back after working to a DND on my door and a uncleaned room. They get it done. 6) Day six, since they don't give you any water in this hotel I ask the receptionist for some, she suggests I fill a jug in the washroom. I decline. 7) Day seven, still noisy 8) Day eight, thank god I'm checking out. Woke up at 630 (almost time to get up) by construction workers talking quietly in the hall. Yes that's how thin the walls are. Due to a late business meeting I needed a late check out, check out is 11 – I needed 1230, not unreasonable given what I went through – nope 12PM is the max no exceptions. My conclusions: • If you are a business traveller avoid this hotel at all costs. The walls are paper thin, the elevators are absolutely insanely slow. • Tip envelope - one of the weirdest things I have ever had at any hotel was the cleaning staff leave a nice little envelope with their names on it so you can tip. I have never seen anything like that before. If you ignore it they will move it to more prominent places in the room, like your pillow, your bedside lamp etc. • Staff here are generally unhelpful “ill tell my manager tomorrow”. • Exterior is a crazy death trap, the front has really slippery “marble” which they do salt frequently, but the only way to get into and out of the property by foot is walk out of the parking lot which the hotel is essentially built on a small hill, so its difficult in winter. • I concede it wouldn't have made anything better, but a gesture of here's some bottled water, here's a meal at the restaurant or something would have been nice. I never asked for it as truly it wouldn't have made anything better but still it speaks to the general lack of customer service at this hotel. If I was best Western corporate reading this I would be ashamed. This hotel is a perfect example of we don't care anymore and we will suck every last dollar out of this place before we put one into it. I have stayed in more then one BW and to say I was surprised and disappointed is a understatement. • The view is amazing.

"Winterlude"
Daydream18923628677, 04 Février 2019

Convenient location for Winterlude Activities especially Park across the road. Rooms are average but clean and well maintained. Only wish was that we new about pool closure when we booked. Gave us free parking to make up for inconvenience.

"Best place to stay in all of Gatineau (Hull Sector)"
michaelguigue, 30 Janvier 2019

The staff at this location have customer service down to a science. From the staff at the main desk to the cleaning lady they go out of their way to make sure you are completely satisfied and have no concerns. They make you feel like your part of the family when you stay here. I also had the pleasure of experiencing the staff at the attached restaurant called O'Laurier. I had supper there and after such an awesome experience I also wanted to see what the breakfast was like. The food was flavourable beyond comprehension and the price was more than reasonable. I told a friend about my meals when I got back to Vancouver and he was sure it must have cost me well over a hundred dollars. When I say their prices were more than reasonable it did not cost me more than forty dollars and trust me just the presentation would have cost me more than double anywhere else. The staff in the restaurant including even the bus boy made my experience unforgettable as their service surpassed any where else. If you live in the area and want to take you wife, husband, girlfriend or boyfriend to an unforgettable culinary experience then this is the place to go and your partner will love you for the experience.

"New Years Eve staycation"
Rolandbast, 23 Janvier 2019

We got a room facing the Parliament Hill for the NYE celebrations. We had a few friends with us in the room, got the best view of the fireworks. Service was superb at check in, rooms are nice... I hear that the 9th floor is under renovation and supposed to be beautiful. The lobby is all renovated also, they seem to be upgrading the hotel to a brand new look. The room was contained everything we needed, a great size room adding a comfy bed. It could use some minor TLC but overall, the location in the midst of Hull with a short walk to Ottawa's Byward Market, its clean, it was quiet. From what we could see every unite facing the Parliament Hill had a balcony, again a plus for us.

"Great location!!!"
Lyne L, 18 Janvier 2019

We had a beautiful view from our balcony, we could see parliament building and museum steps away from the hotel. Also across from hotel snow machines were on full swing preparing for Winterlude kids park, looked awesome. Again great location winter and summer.

"Great price, location, and quality"
Trip28443892842, 01 Janvier 2019

Best Western in Gatineau is perfect location- outside but close to downtown Ottawa, and directly in Hull. Great location to stay, quality service with great pricing. When I visit the ottawa/gatineau region, I always stay here.

"OFFERS GREAT VIEWS!"
schaefdog, 30 Décembre 2018

I chose to book the Best Western in Gatineau during a recent visit to Ottawa and I'm happy I did. We had a King Room with a River View and it was very nice. The hotel room was a bit dated, but it was clean and the bed was super comfortable. The view of the Parliament Buildings and river are terrific and room amenities include a 42-inch flat screen, WIFI, coffee maker and refrigerator. Parking is an additional $13 per night but is in a secure underground garage which is a bonus since we had freezing rain while we were there. The staff are very friendly and I would recommend this hotel for visitors to the Ottawa/Gatineau area.

"Affordable et great quality/price ratio"
Voyager66364683693, 12 Décembre 2018

Very interesting location, affordable quality and hotel that is getting renovated (not quite finished) but the rooms are already doneRestaurant would gain by having more friendly and professional staff

"disappointed - shower not working "
Sassyndp, 11 Décembre 2018

Very disappointed in my stay, hôtel shower did not work and there was dirty diapers in my garbage when I checked in. Hotel old and not very clean. I asked to change rooms and they only changed us room the next morning! Young and Inexperienced staff members at the front desk. I contacted the hotel manager and he did give me a rebate on my stay due to my experience and apologized. Hôtel breakfast was good.

"Pleasant 3 night stay at a great location."
Frank E, 06 Décembre 2018

The Best Western Hotel in Gatineau PQ was a great location for our three night stay for a get away to take in a hockey game and relaxing weekend. The hotel lobby was under renovations upon our arrival but it was not an inconvience. There was a glitch with our reservation but the manager and clerk were very apologetic and accommodating in their efforts to rectify the problem. Both are a credit to the Best Western Hotel organization. They not only resolved it but upgraded our room with one on the executive floor and with a view overlooking the Ottawa River and the capital city. The hotel is in a great central location within minutes to all the sites, shopping areas and business locations. I will certainly return and stay here again in the future and look forward to seeing the changes the renovations have made which will only enhance the hotel and stay. Thank You for a most enjoyable stay. F. Earley

"Don't Understand What Makes it a Plus ......."
ToSquareBob1, 03 Décembre 2018

Stayed for the weekend while in town for a tournament. Not sure what makes this property a Best western "Plus", as there were few, if any plusses during our stay. First off, the parking lot holds about 25 cars and the spots are tiny. There is under ground parking, but not large enough for a pick up truck; I didn't want to chance getting my SUV in, so we had to park in an outside gravel lot behind the hotel and across the street in what seemed to be a seedy area. The lobby is torn apart for a renovation, but that happens. Two elevators are woefully slow and inadequate; waits were always long. Interior corridors very narrow, low ceilings and dark. The room itself was fairly spacious and seemed clean; bathroom was tiny however. Beds were comfortable, but extremely small; they felt smaller than even a double. Wifi was virtually unusable, and the tv would black out with a note saying "no service", so even when working, channels were quite grainy. The hotel was quiet, shower pressure and temperature were good as well, and the river side does offer a nice view. One in our group went to the front desk to ask for another blanket or two, and was told they didn't have any. Definitely won't be back here.

"Frustrating. "
erc222, 20 Novembre 2018

Stayed here because of the great location. Check-in took some time with only one receptionist. Polite and apologetic though. Rooms are gross but large. Red (hopefully not bodily fluid) drops on throw pillow. Stained end of bed covers. Carpet. Wall papered bathroom. Desk space has had better days. INTERNET DOES NOT WORK. After advising the receptionist she finally just told me “I don't know what to tell you honestly, another line called as well”. And to try 123.com. Not great if you are on business and need the internet. Just don't stay here.

"Great Management Translates Into Great Staff"
Trip569528, 12 Novembre 2018

I stayed at the Best Western Plus Gatineau-Ottawa for two nights on business recently. I stay in hotels between 80-100 nights a year while on business. I was more than pleasantly surprised and delighted with the service and attention to my specific needs that I received from Pierre (the Front Office Manager) and his team. When I arrived to check-in I was hesitant as the hotel was obviously accommodating a number of young energetic hockey players and their families participating in a local tournament. Not exactly what I was hoping for, as I was looking forward to a stress free stay so I could focus on work. Pierre and his team made sure a stress free stay is what I got. They took extra care to ensure I was placed on a quiet floor and away from any potential disturbances. As direct result of their attention to detail and focus on the customers needs they made me a loyal fan of this hotel.

"Great Service"
Ryra B, 07 Novembre 2018

The best western Gatineau Quebec has the best service. Staff are friendly , accommodating and very smiley . It is a perfect hotel if you are looking for something affordable and with excellent service . The food in the restaurant is very good and again excellent service. It is a great option if you are staying in Ottawa but don't want the expense of the fancier hotels. Rooms were slightly outdated but extremely clean and tidy. The hotel is located just across the bridge from Ottawa, we walked to byward market and parliament . We also walked to the natural history museum which is three minute walk. I am very picky about where I stay but this did the trick for what we needed .

"Great hotel"
Peter C, 07 Novembre 2018

Nice clean hotel, friendly staff. The room was very clean, spacious and comfortable. I will definitely be coming back to this location. There's a lot of stores and the view was amazing. Friendly neighbors.

"Worst sleep I've had in years"
Sanaz G, 31 Octobre 2018

We booked a riverview room but were given a room on the 2nd floor overlooking the parking. The mattresses were super outdated and had a big slope towards the middle. The pillows were the worst pillows I've ever tried, seemed like they were filled with small sacks of beans. I was dead tired but I could barely fall asleep and even when I did, I was so uncomfortable I woke up several times. Way overpriced for the horrible quality.

"Nice staying in Gatineau"
Jean-Philippe B, 29 Octobre 2018

We were six people who stayed at Best Western Plus Gatineau and we enjoyed our stay. We appreciated the kindness of the staff at he reception desk and we also liked the breakfast at the O'Laurier café in the hotel.We recommend this hotel and we have the intention to return at this hotel in late spring 2019. This hotel is very well located (near of the Alexandria bridge and easy to go in Ottawa ).

"Excellent hotel"
Jennifer P, 26 Octobre 2018

Everything about our stay was great. The staff was wonderful, from the front desk personnel, to the restaurant staff, to the chamber maids. The beds are the most comfortable I've ever slept on. I would definitely stay here again. Get a river view room for a beautiful view of the parliament buildings and downtown Ottawa.

"Wonderful Hotel"
turkina2016, 22 Octobre 2018

I came to this hotel as a nice weekend birthday getaway. The check in process was quick. There is complimentary coffee beside the check in desk. The room I was in had a super comfortable king bed and a wonderful view of the river. It was very clean and everything was in working order. There is parking out front and in an underground parking lot. Parking is an extra charge (13$/day), however I was aware of this upon booking. The location is perfect, all the attractions I wanted to visit were in a 5 min drive radius. There is a restaurant inside but I didn't visit it. All of the staff that I encountered were very friendly. I absolutely would recommend staying here to anyone wanting to visit this area.

"Could use a HUGE update!"
FlavourSeeker, 18 Octobre 2018

Was staying at this place as I had a work conference across the river in downtown Ottawa. The location is good, and it is easy to get to. I had the city view room (instead of looking across the river), but the view was nice. The lobby is nice enough, but when you take the elevator up to your floor, you can tell how dated everything is. My room had a bit of a smoky odor to it - and the people beside me must have been smoking, as I could smell strong cigarette smoke in the alcove. The room is decently appointed, but everything is very very old. The bathroom was clean, but also very old. Paint was coming off in places, and the room seemed like it was in need of some upkeep. Strange thing that I have seen for the first time ever - the sheet on top of the mattress was not a fitted sheet, and not tucked in, just placed on top of the mattress. I asked about this downstairs, and they said that this was normal. I have never seen this anywhere else (photo attached). If you move around a lot in bed at night, the sheet will be totally displaced. I found this to be irritating, and despite numerous requests to have it fixed, it was not done (over a several day stay). The parking situation is odd, and you have to go a couple of blocks away to access the garage, which was poorly designed, and difficult to get in and out of. I will say that the bed was quite comfortable, except for the weird sheet under me. I think this will be a lot better once it is updated! As it stands, I would have reservations about staying here again!

"Nice Hotel Great Views"
B M, 14 Octobre 2018

Stayed 2 Nights our room had a king bed it was a good size . Great views of parliament the river the park and the bridge. The hotel is a little older but well maintained spacious lobby. Parking 13 a night. The area is great walking distance to restaurants museums and Jacque Cartier parque across the street. Also easy walk across the bridge to Ottawa market and parliament. The pool was ok not great did not use the restaurant on site but walked to st Hubert 2 minute walk. Would definitely return if in the area . Only complaint elevators very slow

"Excellent Staff, Fantastic View and Most Comfortable Bed and Pillows"
teachertravel_11, 12 Octobre 2018

We had a fantastic view of the river, bridge to Ottawa, the Ottawa skyline and Parliament buildings. It is directly across from the Mosaic garden and a few minutes from the Museum of History. Access to lots of activities. We spent the day at Nordik Spa and then out to a Sens game and then back for a good night's sleep!

"Always an Excellent stay"
Repsol_SP, 11 Octobre 2018

Anytime I'm in the Ottawa area, I always look forward to staying at the Best Western Plus in Gatineau - QC...it's right on the border of Ontario and Quebec - a bridge separates the two. The service from all the staff is always excellent. Parking is great (underground) which I absolutely like. Close to just about anything your looking for. The rooms are clean, beds are good - I always get a good nite sleep.

"Weekend to take in autumn colors"
SylviaM2081, 10 Octobre 2018

Well situated hotel near restaurants, museums and great view. The staff is friendly, smiling, were helpful to give information about restaurants and attractions and very welcoming. Rooms are clean and comfortable bed. Will definately stay again. Had a great time

"Back again"
bordertart, 02 Octobre 2018

Excellent hotel when visiting Ottawa. It's the view. The Ottawa River, Parliament, Museum of History, chateau Laurier and all from an armchair in a cosy room. Excellent breakfast and many great restaurants in Gatineau. Highly recommend with a 15 minute walk across Ottawa River to history.

"Wedding"
Bougons, 02 Octobre 2018

We went to a wedding,very good location for us ,the wedding was at the Mosaic,in front walking distance. The room was excellent,clean smell good.The service was fantastic,hope to return one day ,on top the price is good .

"Always a pleasure to come back at the Best Western Plus Gatineau"
lindamondor, 24 Septembre 2018

Great Location - just accross the bridge from Ottawa and walking distance from restaurants ! Excellent staff - always smilling and wanting to help ! Rooms super clean ! I will return for sure on my next trip the Gatineau/Ottawa !

"Gatineau Gem"
familykc, 24 Septembre 2018

My wife and I stayed recently while helping family move into the area. The hotel is well situated with beautiful views of the Ottawa river and Parliament buildings. The hotel us well run,clean and has a excellent restaurant. Well worth the visit while in the Ottawa area!.

"A Journey's end."
OMAonthego, 24 Septembre 2018

Wow, We tried to find a room in Ottawa but......there was no rooms at the inns...lol The Best Western Plus was right across the road from the river affording it a wonderful view. The rooms were very clean, very comfortable and the price was very surprising...in a good way. There is a restaurant on the premises for all meals. Parking can be a challenge and be very careful of the exit to the side street. It is so steep, it could very easily take the bottom out of your car. That being said, the hotel staff were marvelous, helpful in every way. The location was perfect. The Museum of History was about a block away and the Mosaic Garden display was kitty-corner from the front door. We caught the water taxi to the bottom of the Rideau canal from the dock behind the museum. It will also drop you off a short distance from the new War Museum. One of the bridges to the Ottawa side was almost directly out of the parking lot.

"Great 5 day getaway in Gatineau"
lindalindsayt, 17 Septembre 2018

Great location to visit Ottawa without all the hassle. Walking distant to amenities, restaurants, convenience store, all the main attractions in Ottawa, and right on the bike trail. The hotel offered bike lock up so we new our bikes were secure when we were not cycling. Our room was very spacious and included a kitchen and we had a lovely view of Gatineau and the hills. The staff were all extremely helpful.

"Travel for work"
emiliadiaconescu, 16 Septembre 2018

Excellent staff. This is a very clean hotel, with a very good location and comfortable rooms. The room I took had a view on the river side and a balcony. This permits you to have a view on the parlement buildings situated on the other side of the river. I will certainly return to this hotel.

"We had a great view of Jacques Cartier Park and Ottowa"
Adventure789503, 15 Septembre 2018

We chose the Best West because it was close to the Mosaicultures in Gatineau Park. Our room provided a great view of the park and was conveniently located just across the bridge to Ottawa. The neighborhood was great and it was a 10 minute walk over the bridge to Ottawa Parliament and Market area. The staff was friendly and courteous, the rooms were clean and the beds were comfortable. We will choose the Best Western again on our next trip to Gatineau or Ottawa.

"Mosaiculture"
jdelauni, 13 Septembre 2018

All was perfect except that breakfast is not included with hotel reservation. It would have been appreciated to be notified before registration. Breakfast at the hotel is becoming customs all over the world.

"Disabled Gift Cards"
83default, 11 Septembre 2018

What started out as a bad situation, it soon turned into a very positive one with the guidance of the reception personnel. My gift cards had been disabled (had them over 2 years) which caught me by surprise and needless to say, I was very disappointed. The reception personnel were all very efficient, professional and very understanding. They instructed me how to get them activated and with their assistance cards were activated in a very timely fashion. We thoroughly enjoyed our stay. Our room was very quietened clean with comfortable bed and pillows. Location was great with easy access to Ottawa where we were meeting with friends. All in all, I strongly recommend this hotel whether you are travelling for business or pleasure.

"Ottawa Trip 2018"
Mohammed G, 08 Septembre 2018

We had great time and enjoyed our stay at the Best Western hotel in Gatineau. The location is conveniently located close to many attractions especially if you are looking to take the kids to cultural attractions such as the children's museum. The rom was good and the staff were very friendly and helpful.

"Our stay at Best Western Plus Gatineau-Ottawa"
LizzyMed, 07 Septembre 2018

The staff at the front desk was very helpful and friendly upon our arrival and listened to our needs. The room was clean and bright and breakfast was great in the restaurant in the main lobby. When we had questions regarding location of restaurants and amenities, again the staff was very helpful and happy to help. The location is great as it is a short walk across the bridge to downtown Ottawa.

"Good hotel comfortable and clean"
PanchitoMontreal, 06 Septembre 2018

This was a short one night stay. Room was nice, bed comfirtable and about 20 minutes walk to byward market crossing Alexandra bridge. Did the job and next time I will dtay a few more days and visit the Canadian history museum and also the mosaicultures which are both 2 mijutes away.

"Sleepless night at dirty hotel."
Yuliya L, 05 Septembre 2018

BW is a dirty hotel with noisy air conditioners and fridges, paper thin walls crying out loud for renovation or major cleanup. Because of the noise of the small fridge, air conditioner and night partying people from room above us we could not sleep until 3:30 am. We unplugged the fridge, turned off the AC but smell of the old dirty carpet filled the room immediately. Beside the noise issue we had mold on ceiling in bathroom and old armchair with huge black stains on its sit with hole in a center was a cherry on top of the picture of room #236. No wonder staff did not ask "how was your stay" at the checkout, they don't want clients who is checking in to hear it. I would never stay at this hotel again and would never recommend it to my friends.

"Older but very nice"
CanuckRef, 04 Septembre 2018

Very clean, nice and quiet hotel, even though it is older, it is very well kept up. Hotel restaurant was a great surprise, excellent food, and great service for very reasonable price. We had the ribs special and they were fall off the bone great!

"right on"
Morton S, 31 Août 2018

from start to finish it was a complete package from booking to check in and helpful hints, the condition of the room, answers to questions for things to do in the surrounding area, restaurant advice, parking and check out. For sure will stay there again when back in that area.

"Nice view. Good location."
MargaretAnneL, 30 Août 2018

Clean. Attentive staff. Elevators a bit slow. Breakfast was fine.Great view. I did not use the pool but some friends did. The lobby is a bit small but comfortable. I was with a bicycle group and the hotel/concierge was welcoming. Excellent location. A short walk to Ottawa.

"My stay at best western gatineau"
Paul C, 29 Août 2018

Great hotel and friendly staff. The hotel was in a convenient location near the Ontario and Quebec border. Driving distance to the attractions and sites in ottawa and gatineau. I would definitely stay at this hotel.

"Small Stay"
Jean-Marc P, 27 Août 2018

Hotel offers a good access to the main attraction, Ottawa. With a balcony, you can have a very nice view of the river and the parliament. A small walk accross the bridge and you reach all the main attractions. Some interesting museums and activities are close to the hotel. For critics, The neighborhood lacks good restaurants in a close vinicity and, some sectors of Gatineau are more for young couples than for family's. (Nice partys...lol). During our stay, the A/C noise was evident. (A very hot time of the month) Overall, we would not hesitate to book a new stay at this hotel. And I'm not paid for this... garanteed

"Plus for the level of noise"
Stephanie S, 27 Août 2018

Very disappointing stay. Rooms were not very clean and musky smelling (we were in 302). Balcony with view of the river was nice but with both AC vents (ours and the neighbour's) venting onto the tiny balcony, it was too noisy and hot to really enjoy it. I was pleased we could at least open the window for fresh air (I am allergic to AC) but the noise of all the vents was deafening. It did quiet down at night which was nice. Really, if the hotel smelled better and was cleaner, I would have given it a better rating. The fridge in the room was also old and very noisy. Restaurant is dark and dingy (but friendly waiter), we did not stay there. Location is amazing, within walking distance to the river, Ottawa and old Hull (lovely restaurants in old Hull)

"A Wonderful Week-end in Gatineau"
John R, 22 Août 2018

I was in Gatineau to celebrate a family reunion. Our room was located on the 6th floor with a lovely view of the Ottawa river and the parliament bldgs. The motel was within walking of market square and numerous historic monuments and numerous attractions. We had a memorable stay. Breakfast was served daily a provided lovely way to start the day.

"Best western"
Irena S, 22 Août 2018

Beautiful hotel and the stuff is awesome! We love coming to this hotel have not been disappointed yet! Strongly recommend. My husband and myself we are both seniors and enjoy travel.. we found this hotel On our visit to Ottawa. We were very happy at Best Western Plus Gatineau, breakfast was amazing and service very friendly and fast! The room was very clean every time we came to stay at this hotel. We love it and can't wait to come back!

"Fantastic view"
Ali P, 22 Août 2018

Awesome hotel. I couldn't believe the view of the river and parliament buildings. We were able to watch the fireworks finals from our hotel room. All the main sight seeing spots were within walking distance but if you're not into walking the hop-on hop-off bus stop is across the road. Although this hotel is in Quebec everyone speaks English as well as French. As for the room, it was very clean. The staff was very friendly. Breakfast was not included but would have been appreciated.

"Great Location, No Parking, Needs Upgrades "
JetTech33, 21 Août 2018

Stayed one night Aug 2018 with wife and son. Location is pretty convenient if you don't mind walking. We walked across the bridge to the Parliament buildings, Bauer Markt and Byward Market (FYI YOW rolls up the sidewalks at 1600h on Sundays- snooze fest). Took about 30mins Upon arrival you will quickly realize that he parking situation needs addressing. Only 24 spots. We arrived at 1930h and after a 22min check-in process a spot opened up. Was brutal trying to fit a crew cab longbox Ram into a spot made for a Civic. I honestly don't know where hey send others to park but paying for parking here is a joke Room was a decent size, mid-sized fridge was nice. Did NOT have a safe. Beds were very comfy. Room and guests were nice and quiet. The bathroom was a bit of a horror story. The walled tile in the tub was full of black mould, the tub was stained and very dirty as was the "white" shower curtain. Also very poorly laid out. The sink is right at the door so if one is brushing teeth, shaving or applying makeup no one can enter or leave without taking the door off the toes or heel. If we hadn't driven 9hrs, wasted 25mins checking in and wanting to visit the area we would have asked for a mouldless room. We were rushed and didn't want the hassle. If you're up to walking you get great views of OTT on Alexandra Bridge.

"A great Property"
mop1342, 20 Août 2018

This hotel has been renovated, the staff are top-notch and the restaurant in particular is surprisingly good. I don't expect much from on-site restaurants but both the food and service here were top notch. Saved a tired family from driving around looking for a meal.

"Carole R"
carolejeannine, 15 Août 2018

Great location, walking distance to the Parliament in Ottawa, and also a beautiful botanical garden across the street! Our rooms were great, a bit small but clean, plus we had a small balcony to enjoy the night air! Hotel staff were great, and helpful. Per staff suggestion, we bought tickets for the tour bus, which would pick us up very close to the hotel and tour Ottawa's museums, market place and Sparks street with some great tour guides ... money well spent!

"Linda H"
Lindaph, 14 Août 2018

I booked a river view room at the Gatineau Best Western. The room was great. My mother was able to watch the Casino lac de Leamy light show right from the room. The hotel was just a five minute walk from the museum of nature and the evening fireworks display. We were a two minute walk from the Gatineau Mosaicanada display. Great central location. Highly recommend it.

"Great Location"
Beachvacationx2, 13 Août 2018

We were very happy with our stay and the location. We were on the 5th floor and had beautiful views of the river and parliament. The room was comfortable and everything was in good working order except for the wifi in the room. I was only able to get a signal on the balcony which was fine for us because that is where we spent most of our time. I would recommend and plan on staying here again in the future.

"Awesome!!!"
Ricky G, 09 Août 2018

We're regulars of this hotel, and we love it. Conveniently located across the street from the Civilization/Children Museums, access to same is a breeze. A lot happening within walking distance: Parliament Hill, Mosaiculture, Fireworks, and then some. Friendly and helpful staff will most certainly make your stay enjoyable. Highly recommend *****

"Great Stay & Location"
ChantellMc, 04 Août 2018

Great location, the price was decent. Went on a trip with my family, the hotel was very accommodating, friendly and courteous. Our room was upgraded at no cost and the view was spectacular. Very child friendly hotel. Definitely would stay here again, next time I plan a trip to Ottawa.

"Great bang for the buck!"
Cathy W, 31 Juillet 2018

For the price we paid, and the view we had, you really can't beat the Best Western hotel where we stayed. We were very happy with our room, the view, the staff, and the amenities. Elevator was a bit slow...but we were not in a big rush!

"Excellent Customer Service"
Andres D, 31 Juillet 2018

We stayed for three nights. Great room, comfortable beds and excellent location. The last day for sone reason the room was not cleaned, when we arrived at night I went to the front desk and they apologized profusely and send us clean towels right away. The next day, the manager (a very pleasant gentleman which unfortunatelly I didn't get his name) waved the three days of parking fees. The service in the dining roomand reception was very good. We shall be back

"Loved it, no hassles."
L-P D, 29 Juillet 2018

Nice room. I was t traveling solo for a tournament, when they heard that they put in the express check out option so I could just leave in the morning Had a nice little kitchen and the staff was very friendly. Will situated, lots of parking around the hotel.

"Good choice for a family trip"
Laura M, 28 Juillet 2018

We really enjoyed this hotel. The staff were all very friendly. The room was a good size and very clean. The kids enjoyed the pool which was a kept quite clean for a hotel pool, and there was a lifeguard on duty which I'd never seen before at a hotel (and the lifeguards were very friendly too.) The location is excellent for visiting Ottawa. We would definitely stay again.

"Good location and friendly staff"
juanpablito, 26 Juillet 2018

The hotel is one block away from Alexandra bridge. It is a 30 minute walk to Ottawa with an excellent view of the river. It is a great alternative if you do not find a hotel in Ottawa. Staff was very helpful. One day I needed change for a 50 dollar bill and the lady gave me smaller bills without any problem. Prior to my check out I asked for a taxi and they immediately reserved one. Check in and check out were fast and I found no problem at all. The only problem I found is that it is mainly a residential area and it is difficult to find groceries, specially something to drink or some snacks. There is a small grocery store one block from the hotel and a St. Hubert restaurant three blocks away. The other option to get some snacks is the hotel restaurant.

"No vanity and very little lighting in the washroom"
bwardlaw, 23 Juillet 2018

Was not convenient for getting ready for a wedding and no time to change rooms. There should be vanities and proper lighting in all washrooms regardless of price or whether it is wheel chair accessible. Problems also with checkin and check out.

"One of the best Best Western hotel"
FlorinC76, 21 Juillet 2018

Awesome staff,friendly and willing to help in order to make your stay as pleasant as possible, clean rooms and bathrooms and on top of that very good location (pretty close to major attraction points in Ottawa and Gatineau) ??. For sure, my family and I, and my friends we will return to this hotel. I recommend Best Western Plus Gatineau if you travel in Ottawa/Gatineau

"Clean Comfortable Hotel with a noisy ac unit."
AimEh75, 21 Juillet 2018

We stayed at this location while making our way home from the East Coast and also to visit Ottawa. The location worked well for our needs. The room we were in was quite dated, but we don't stay at hotels for the décor. The beds were comfortable and the room was clean. Our only issue was the air conditioning unit was so loud when the fan was on that we had to turn it off when we went to bed. The noise from the hallway filtered into the room from the gap underneath the door. We stayed in several Best Western's over the course of our two week trip and this was the loudest one we encountered.

"Passing Through"
henryr539, 15 Juillet 2018

My family stayed at the Best Western Plus Gatineau-Ottawa on 7/11/18. I used BW Reward points for my stay and it was well worth it. We were upgraded upon arrival to a balcony room overlooking the Ottawa River and Parliament. This hotel has an exceptional view of Ottawa from across the river. Walking over to Ottawa was very easy over the pedestrian bridge. It took about 15 minutes but you will see the Rideau Canal/Locks as well as the monument honoring Canada's Unknown Soldier on the way. The hotel room included 2 double beds and excellent air conditioning. The Wi-Fi was a little spotty but was soon refreshed upon asking the front desk. You will have to pay $13 Canadian for parking and breakfast is not free either. They allowed me to charge my electric car in the hotel's parking garage which is always a plus. I would definitely stay here again.

"Fabulous Stay"
Tommy G, 13 Juillet 2018

The hotel is very well located and was easy to find. Clean and comfortable and I was especially impressed with how quiet the room was. Was impressed with how friendly the staff were in helping me and others in our group during our stay. We were lucky to get a river view room which was a bonus. Our sincere thank you to the Front Office manager Pierre and his Team for their awesome hospitality.

"Horrible hotel! Great view and location."
caribbeancanucks, 08 Juillet 2018

Ok this hotel is old, dirty, walls are paper thin, slum city is one street behind this hotel. Party people making rackets in hallways of the executive floors then hearing them bunk as if those guests were in my room is not my cup of tea. Guests are allowed to smoke on their balconies which means you can't open patio door or enjoy the balcony and view because smoke comes straight into room. Very old and slow elevators. No services. I do not recommend staying at this hotel at all. Bad bad hotel. With a complete tear down of the slum neighbourhood and complete demo of the hotel this would be prime real estate.

"It's What's Inside That Counts"
GMKISOK, 03 Juillet 2018

Let's start with the good. Great river-view room to see the Canada Day fireworks. We sat on the balcony and experienced a fabulous display of colorful lights and explosive sounds. Location is superb. Close to everything in the hub of the capital with just a short walk over the Alexandria bridge. Breakfast at the restaurant was very good and the staff were quite friendly. Took a while on one of the days for our meals to be served but we didn't mind that much. Okay, so let's get to the other items. The building looks quite new and shiny on the outside but the inside looks a bit tired, the hallways are small, elevators tiny. Our room smelled like an old vacuum cleaner and the bathroom was small with very little counter space. And for those of us who are taller than 5 1/2 feet, you need to duck below the shower head to wash your hair. Getting to the indoor pool was interesting - you have to take the elevator to the 1st floor ( which is above lobby level) and then take a maze of stairs going up, down and across - very unusual. Parking is available at an extra cost, but the main parking lot is small, however there is additional parking offsite. Word of caution though when driving in and out of the main lot as one of the entrances is quite steep. Although there were some positive highlights during our stay we felt the hotel fell a little bit short in overall quality.

"Great hotel for Ottawa visit"
Diane C, 28 Juin 2018

Excellent service, room and price with stunning views. 10 min walk across bridge and you are in Downtown Ottawa! Also near museums and tourist attractions in Gatineau. Thanks to staff. Only downside is that the indoor pool is only open from 6 to 9 pm.

"Great Customer service in great place"
william-dbaissy, 27 Juin 2018

My first day in Ottawa and we lucky enough to end up here. Staff were lovely and helped us with any questions we had.The hotel is clean and comfortable and the staff are amazing. I have extend my stay for another 3 nights Thanks a million

"pleasant stay"
maureen1128, 24 Juin 2018

room on 8th floor with view overlooking the park and water; bed comfortable; close location to sites of Ottawa including the Canada History museum in the next block and the park across the road; only thing missing for me was tea. Would have to pay for breakfast so we went to Byward market instead

"Mr. Murray"
tivnon, 22 Juin 2018

We had a very pleasant stay and enjoyed the fantastic view of the parliament buildings from our balcony. Our room was very comfortable, and the staff are very helpful. We will be staying here on our next trip to Ottawa.

"A welcoming and great place to stay when visiting Ottawa"
petergoulet, 22 Juin 2018

The location of this property is directly across the river from Canadian Parliament Buildings. A great view of the Ottawa River and Parc Jaques Cartier. The Staff are wonderful, the hotel has received many upgrades. The restaurant had a great choice for breakfast. I would highly recommend this for tourist with families as well. They have a great pool and is next to the Museum of Civilization.

"Great stay"
benjamin221, 19 Juin 2018

Very pleasant staff, they went out of their way to be helpful, clean and quiet room, beautiful view of Ottawa, (ask for view) and close enough to walk to...becoming our regular hotel as we go to area regularly...I recommend!

"Beautiful balcony views, excellent location."
Michelle-Lynn K, 19 Juin 2018

I stayed in the executive suite room with a river balcony view. The service of the front desk was exceptional, as the staff offered a map and popular attractions in the neighborhood. 10 minutes from Nordic Spa in Chelsea, QC. I would absolutely stay here again.

"photos speak for themselves"
mltc789, 18 Juin 2018

This was my recent experience at this hotel. The room was not clean and very dated. I asked to switch rooms and they claimed they had none. I was surprised and disappointed that this hotel did not come close to other people's description here.

"Best View on Parliament Hill"
Maxim O, 18 Juin 2018

This is our first choice when we going to Ottawa. Good location. Newly renovated. Uplifted new exterior. Nice Swimming pool and Good Breakfast. Very close to all Ottawa attractions. In My opinion the best view on Parliament hill.

"Quiet, Clean and Comfortable..."
AMsays, 11 Juin 2018

I had a very enjoyable stay here while a few of my colleagues did not due to their own reasons. I found the check in service excellent. Staff were pleasant, helpful and accommodating. A good start. My clean room facing the Jacques Cartier Park and the Ottawa River was small but well appointed and had everything I would need including an excellent air-conditioner and a small fridge. I found the bed very comfortable with just the right amount of firmness. The maid was happy to bring me a few extras as needed. I had 2 very good meals; dinner and breakfast - in the hotel dining room. The hotel is close to the impressive Canadian History Museum, Children's Museum and The Montcalm Gallery. A tourist office is a 3 minute walk and 20 minutes further, across the bridge is another province...

"Quiet and comfortable"
Barbara P, 06 Juin 2018

I spent 3 nights while on business in Gatineau and the hotel was very comfortable. The rooms aren't huge, but the bed is very comfortable, the shower is great plus there was a fridge in the room. The hotel is quiet (with the exception of some neighbours) and in a good location. The Rideau Centre and Byward Market are only about 20-25 min walk across Alexandra Bridge. The bridge has walking and biking paths separate from the auto traffic.It offers a great walk and a spectacular view. The staff were very friendly and accommodating. I would stay there again!

"Ottawa marathon"
Traveller O, 29 Mai 2018

Stayed a couple of nites around Ottawa marathon. Good location across the bridge. 20 min walk to start/finish line. Area very quiet. Location has great view of parliament buildings. Close to museum of history. Lots of running and cycling paths in the area. Overall nice stay. Only annoyance parking was $13- A little excess. Staff were very nice hotel clean, had some internet issues one nite, staff worked to fix.

"A quick but lovely stay"
Fairlady73, 28 Mai 2018

I had an event taking place at the Canadian Museum of History and the Best Western Plus Gatineau was the perfect place to get ready for the event and go back to after. The room was very clean, comfortable and had a beautiful view of Ottawa. The staff were also very friendly and helpful.

"Ottawa weekend gateway"
Jess C, 26 Mai 2018

Nice and affordable hotel. Views are magnificent and near to all attractions in the city. My two boys enjoyed swimming in a well kept hotel with a life guard. Costumer service were good great and the fast check out was easy.

"Would Stay Again!"
sammi254, 25 Mai 2018

I took my family for a sport event. We booked 40+ rooms. My room in particular was on the 2nd floor and a view of the River. Ask for the River view if you care. (small surcharge) Room was small but sufficient. If you are not going to spend a lot of time in it, it's in a great location. Walking distance to the Byward Market. Staff were very friendly and accommodating. The restaurant had a great selection for breakfast, good evening drinks and we had the opportunity to snack on some food before we went out on the town. Great salad bowls!!! Parking was not included, however, most hotels charge for parking. We were notified of the parking fee (cheaper than other places) and we were ok with this. Great value for your money!

"Fine Place to Stay"
tmfg2016, 15 Mai 2018

Handy to a bridge that crosses the river to Ottawa, this hotel offers rooms with spectacular views of the river action and of the Capital's beautiful public structures: the Parliament Buildings, the Supreme Court, the National Gallery, the Prime Minister's residence, and, almost beside the hotel, the Canadian Museum of History. All of these attractions are within easy walking distance. We cycled well-maintained bike paths along the river's banks to Aylmer, upriver, and to the lovely Lake Leamy Park. Beginning with Melissa, who took our reservation by phone, to Pierre, who helped us to store our bikes, without fail the hotel staff were welcoming and generously accommodating. Our room--actually a roomy suite, since we were upgraded on arrival,--would have been perfect had it been tidied after our first night. Overall, this is a minor complaint. I strongly recommend this hotel.

"My team stayed four nights and used the conference room for a team meeting for three days."
Tobymlee, 10 Mai 2018

My team consisting of 13 people stayed at the hotel for four nights and met in the conference room for three days. Great location, great facility for our small group. Staff at the hotel were attentive to our needs. Short walk to downtown Ottawa with a spectacular view.

"Great location, rooms and staff"
J8760PJmarcr, 03 Mai 2018

Overall OK destination. This is my third time here and will go back. Modern and clean. Rooms are nice with all modern amenities. But not sound proof and, for some reason, no U.S. TV networks available and no on screen TV guide! SLOWEST ELEVATORS EVER... So get a lower level room if you can so you can hop up a flight or 2 via the stairs. Also, except for breakfast, go eat elsewhere too. Much better food, service and reasonably priced restaurants within walking distance. A fully stocked convenience store is kiddy-corner across the street from the hotel. Very convenient.

"Location is best part"
mrobic, 02 Mai 2018

This was my third time here. Love the staff, location, room decor and modern amenities. When booking online, I add a note that I would like room facing the river. The view of Ottawa accross the water with all the government buildings and parliament is spectacular. Even at night. The available indoor parking (extra) is nice too. Just a few things to know: 1. Sound proofing in rooms is not good. I had a snorrer in the next room that kept me awake 2. Elevators are painfully slow. Very painfully slow... 3. Although free, the outdoor parking has very few spaces.

"I don't understand why there are so many good reviews?!"
Fozzie_81, 19 Avril 2018

I will start by saying I travel a lot... I stay in hotels across every budget and rarely am I actually disappointed.. This hotel is tired and drab. The carpets are dirty and the rooms have no appeal. The fitness centre is one small room in the basement with 4 machines in it. I don't expect an amazing gym in a small hotel but at least a half decent one? The location is not great - on the wrong side of the river and with little around it (I should have checked this more closely before booking). The food in the restaurant was ok, not great but the breakfast did the job... I can safely say that should I return to Ottawa I would sadly not return here. The staff were polite which was a saving grace.

"A wonderful place in Gatineau-Ottawa"
Peter G, 16 Avril 2018

I chose this hotel because of its location and price. The location is excellent, both for views across the river, and for the ease at getting to major Ottawa area museums, etc. It is easy to find, with parking on site. It was clean and quiet during my stay.

"Exceeded expectations"
lysmekah, 15 Avril 2018

We picked this location for our trip to Ottawa because there was a great rate, good reviews and the location seemed okay. It wasn't until we arrived that we realized that the location was incredible. Right on the river across from parliament hill, accessible and adorable parking, beautiful park across the street - more than we expected! When we booked it we felt like we had "settled" on something that would do the job, and we arrived, felt like we had won the lottery. The employee at the front desk was super nice and made check in a breeze. She even upgraded us to a room with a view of the river. When we got to our room on the 8th floor and looked out the window, the view was jaw dropping. We would definitely stay again on our next visit to Ottawa.

"Quality service and room, couple shortcomings "
B M, 14 Avril 2018

We have stayed at BW's across the country. This is the first where we had to pay extra for breakfast and parking. Although we knew this in advance of our stay, it still did not reflect the $$$ efficiency we have come to associate with BW. The advertised price on Trip Advisor does not reflect the actual per night stay. Add about $13 parking and about $10 pp breakfast.

"Where's the tea?"
Meraiah M, 11 Avril 2018

Hotel has all amenities, was disappointed to realize that there was no breakfast bar or teas in the room. But rather a restaurant.... definitely not what I am use to from a Best Western. That said I had a great view of the river and Ottawa. Was close enough to walk to both the office and take a stroll on Parliament Hill.

"WOW! WOW! WOW!"
Monique E, 05 Avril 2018

I support all the previous positive comments. Many thanks to Mr. Pierre Beaudry and his excellent team. They were outstanding and so kind for my mother's 88 years old anniversary. As suggested by Mr. Beaudry, we had the Parliament Suite on the 9th floor (river view with a balcony). My mother found on the bed Birthday wishes from Mr. Beaudry & team and a nice bamboo plant as a gift. This was very thoughtful! We definitely recommend this hotel for his excellent & courteous service and the river view on the 9th floor...simply WOW!

"Met Expectations: Clean with a Stunning View"
mundabella, 22 Mars 2018

Property was clean and in good repair, with nicely appointed rooms. A very comfortable stay and staff were welcoming. The best feature: the view of the capital across the river from the room. 9th floor offered a great vantage and the view was serene - great value for the price point and this property's definitely a consideration for a return trip.

"Great Stay"
bwanda2018, 18 Mars 2018

Amazing beds and pillows. Best sleep of the last year. Awesome service. Very professional. Went out of their way to accommodate anything I asked of them. Restaurant had good food and excellent coffee. Would definitely stay again.

"A Best Western Win"
SaraInTO, 10 Mars 2018

We stayed here for 3 nights the last weekend of Winterlude. Fantastic location just on the otherside of the bridge linking Gatineau and Ottawa. Getting to locations in both Ottawa and Gatineau was a breeze. We had a king room with a mini fridge and a great view of parliament. The room was basic but clean. Perfect place to grab a nights sleep. We paid for breakfast in the morning at the hotel restaurant and were not disappointed. The front desk staff checking us in could not have been friendlier. Parking was a bit tricky but were able to find an underground space every night. All positives with this one. Would recommend to someone with tempered expectations.

"And yet another great stay"
Repsol_SP, 26 Février 2018

There is only so much you can say about a hotel - but Ive stayed at this location more than a half dozen times, different rooms, dates and times and have always had a great stay. Staff have always been welcoming and accommodating with my requests - thus for this reason I keep coming back.

"Winter Festival Weekend"
TERRY E, 22 Février 2018

Awesome location for the Winter Festival. Within walking distance to the park right across the street, Ottawa proper, and the Canadian Civilization Museum. Staff was helpful and friendly. Room was clean and fresh. Have stayed here several times and have never been disappointed!

"Great Hotel"
ahlapcic, 20 Février 2018

Had the pleasure of staying at this hotel this past weekend, and I was very pleased with the hotel and the cleanliness. Location is also fantastic and the front desk personal were very pleasant to deal with. Would recommend this hotel to anyone

"Weekend getaway"
lisa197311, 20 Février 2018

Awesome location! Our room face the snow sculptures that were lit up at night, and parliament hill. We were able to walk into Ottawa it take the winterlude bus. Hotel was clean and staff were friendly and helpful. Our only complaint is the restaurant. We went for breakfast sat ourselves and five mins later waiter noticed us and brought coffee. We sat for 15 min and watch other people arrive and have their orders taken. We told a waitress that this was happening she in return told the waiter and he just walk into the back. Horrible service! We left money for our coffee and had to go to the front desk and get names of restaurants to drive too so we could have breakfast . I should add the restaurant was not busy

"Great location, though many issues for our stay"
jmr, 19 Février 2018

Our family had a great stay in Gatineau-Ottawa. I wish I could rate the hotel better as there were some positives, but unfortunately the negatives weighed heavily: Some issues: - our plan was to enjoy parts of our stay by the pool, but on a Sat-Sun-Mon (Family day holiday in Ontario) the pool was closed almost all of Sunday (closed at 1 pm for some reason??) and didn't open until 6pm on the holiday Monday (after checkout - we were long gone by that time). This was an important part of choosing this hotel (several hotels in the area didn't have a pool) and it was disappointing to not be able to make better use of this amenity. - The room we had was very tired. Stains and wear on chairs, carpet was quite old. A bit smelly. On last day of stay no hot water for a shower. We didn't have anybody come clean our room on the Sunday (despite being out of the room all day). It wasn't just our room, we had friends in another room at the same hotel and they had similar issues. - The hotel restaurant was really understaffed despite it being a busy weekend for the hotel. I felt bad for the restaurant staff as they really tried their best, but we waited a really long time to get in to the restaurant and a long time for our food. The food however was reasonably priced and of good quality. There were some positives: - The location is the best (A+) you can get being outside of downtown Ottawa - we walked across the pedestrian bridge to the city and were in the heart of downtown Ottawa in 20 minutes. It probably would have taken more time to drive and find parking. - The view of Ottawa was great from the hotel and the outside of the hotel looks great. - The price we paid was a decent value for the location. Parking at $12 a day was very reasonable. Though walking from the parking to the hotel was a bit treacherous as the sidewalks are coated in thick ice. there was some underground parking which we didn't use. - Though I mentioned the hotel was understaffed the people who worked at the hotel were helpful and kind (and very willing to speak english as our french is lacking) . - Though this doesn't relate to the hotel there are some awesome restaurants and attractions just a short walk from the hotel. I probably wouldn't stay here again (though if the interior of the hotel got an update and the pool hours were made more reasonable I would reconsider).

"Winterlude stay 2018"
G B, 17 Février 2018

This hotel is a prefect location for Winterlude events. Walking distance to snow sculptures and tubing, shuttle to other events right nearby! All 4 of our rooms had river & city/parliament views, as well as a view of the sculptures lit at night, just magical! The hotel staff was very professional and extremely helpful with our many requests (early check-in, special arrangements for 4 rooms....etc). Clean and well maintained hotel. We had a wonderful stay, thank you!

"Another wonderful stay"
Seppster58, 15 Février 2018

Went to the Winterlude activities and stayed at the BW+ again in Gatineau. This is our go-to place when in Ottawa as it is so close to all the activities. This is located right across the street from Jacque Cartier Park ( I think that is right) which had the Snowflake Kingdom display. We got our usual riverside view and had a great view of the park and the sculptures. With underground parking here, it was great as the snow made the parking lots a bit difficult in some cases. Front desk staff great as always. As we are repeat customers, sometimes things don't always go as expected. The toilet flush handle broke but I am a handy guy so this was quickly fixed. Somehow the rubber chain was a bit short so a hard flush pulled it off. We were good the rest of the stay. We had dinner at the restaurant on the second night and the food was satisfactory. The prices are reasonable and the quality was not great, but was edible. The express check-out is a definite plus. This is a great service as we checked out, leaving the access cards in the room and headed directly to the parking garage. In summary, another pleasant stay at our "second home" I think this makes it stay number 6?? We will definitely be back in the spring/summer for our yearly bike tour of the area.

"Great Staff"
TNC C, 13 Février 2018

I have stayed here several times over the past two years. The hotel is recently renovated, it is clean, comfortable, and has nice views on the river side. On a nice day, relax and have take out dinner in the park across the street. Above all, it is the staff that makes this hotel great. They are always 100% professional, courtious and friendly. I feel very welcomed. A good price or good location will bring you in to a hotel for the first time, but great customer service will keep you coming back again and again as I do here. Before I found Best Western Plus, I stayed at many different hotels in the Ottawa/Gatineau area. Now I have only this one hotel that I stay in.

"Close to Events"
Timothy F, 11 Février 2018

We went for Winterlude and this location was in close proximity to most of the events. Easy to get to and Jacques Cartier park was right across the road where they had ice sculptures and events for children. Rooms were clean and service was excellent. Parking rate was reasonable. Good sized pool. We really enjoyed our stay.

"Great location and newly renovated"
Lyne L, 31 Janvier 2018

This is our second time at this fabulous location in Hull. We went to see the Mosaivernales this time, which is just across the street. Also close to Parliament buildings and the History museum, which we visited last summer, also within walking distance. After crossing the bridge we were in the Byward Market and dropped in to one of Ottawa's oldest taverns called the Lafayette. After a night of fun, we got back to the hotel and relaxed very comfortably in a nice room with a view of the river and Parliament buildings. Staff was great and very helpful with our stay. Loved it and would go back tomorrow. Lyne

"Amazing Hotel, Great Views!"
Sue K, 11 Janvier 2018

We stayed at this hotel so we could be close to the Nordic Spa. It was so close, so very convenient. Wonderful, friendly staff made you feel welcome the minute you step in. Such Comfortable beds made you go right to sleep. Beautiful decor and very clean hotel. The views of the River and all the Christmas lights around made for such a beautiful getaway. I will definitely be back for a stay here, looking forward to it. Thank you for making a short vacation so enjoyable. Regards ??

"We will certainly stay here again!"
Jacqueline D, 10 Janvier 2018

The location was very convenient for our visits to family and friends in Ottawa. I loved the view from our room of the Christmas lights in the park across the street, the frozen Ottawa river and Parliament. It was especially magical on New Year's Eve to see the fireworks at the Parliament building from the warmth of our room on the 9th floor. The room decor was pleasant and the bed was comfortable. Even though there were 3 busloads of hockey youngsters staying at the hotel, everything seemed to stay clean and orderly. The front desk staff was helpful and friendly in calling cabs for us and making sure they arrived. They were patient in teaching us how to use the key to get to the 9th floor. They also made sure that we were able to stay in the same room for all 6 nights, even though there were 2 reservations--2 nights on points and 4 paid nights. The restaurant had reasonable prices, a good selection of items that were well presented and prepared, and friendly service.

"OK for the price point"
roadtripper065, 06 Janvier 2018

The hotel is OK for the price paid, but there are some annoying parts. Firstly, having to pay for parking seemed excessive. Also, the pool was only open between 6 to 10 pm on weeknights. Plus, there were no robes in the rooms and no complimentary breakfast. I have stayed in many hotels in the past few years, and everyone provides some form of breakfast! I was surprised. On the positive side, I appreciated the free WiFi, our room had a balcony and a great view of Parliament buildings. Additionally, the hotel is conveniently located to a nice park, the Canadian Museum of History, and a convenience store.

"Totally satisfied. First time visit."
etwhite2018, 03 Janvier 2018

Room was kept clean every day with new supplies. Well done especially with the snow and extreme cold. Restaurant open and used for breakfast which was prepared as requested. Friendly workers and good service. Being with hockey teams and going to games in Ottawa other restaurant service was difficult. Would like to visit in warmer weather.

"What a wonderfull place!"
Trave99, 02 Janvier 2018

Incredibly nice and friendly staff. Great location!! This hotel is at an excellent location and in close to Ottawa's downtown core as well as various locations in Gatineau. Was only 15 minutes from the Le Nordik spa where we went. Tks, for the special night!

"Needs updating"
paulkW645AX, 27 Décembre 2017

Great service and good restaurant. Interior needs updating. Rooms are clean but dingy. No plugs for phone chargers on the night stand! And pay for parking. Also the cancellation policy is way to much notice required.

"Top notch hotel"
alavigne77, 27 Décembre 2017

Very good hotel with many amenities and excellent service in both official languages as well. It as both an outdoor and indoor parking facility, closed to restaurants for delivery or take out orders. Front facing rooms have a beautiful view of a a park, the Ottawa river, and downtown Ottawa including a back view of the parliament buildings showing the library and the peace tower.

"Pool Has Accessible Issues"
Cdnehrider, 24 Décembre 2017

We received a friendly greeting and got a quiet room that we asked for in our advance booking. The room was at the end of the hall and had a balcony and large window in the bathroom which was great. It was clean and came with two double beds, not two queens. The bathroom was on the small side and needed some attention to trim. The pool, though heated, was a little on the cool side but ok. You have to go down stairs to get to it so it may be an issue for people with mobility difficulties. You have to pay for breakfast and there is no restaurant close by. The hotel is right at the bridge to Ottawa and it is an inexpensive ride to the market and parliament. I would go back if the price was right.

"Satisfactory "
Sevencee, 17 Décembre 2017

Rooms seem to be only double beds and not queens, so if sleeping two in bed then maybe not that comfortable. Good access to Ottawa and Parliament of Canada. It is a older hotel and rooms hallways show it.

"Good location, needs more options for supper"
Barbara F, 13 Décembre 2017

Friendly staff, good price, and clean rooms are all a plus. The location is great for seeing the Parliament buildings and other Ottawa attractions. However, the restaurant isn't available in the evenings, and while you could walk to other restaurants in the summer, it's not very convenient during a cold and snowy Ottawa night.

"Enjoyable Stay"
johnmU6674YR, 13 Décembre 2017

The hotel and the staff were very pleasant. After my long journey this was so important. I enjoyed my stay immensely. I would definitely stay at this hotel again. The location of this hotel is perfect for business in the downtown area.

"Pleasure to visit family"
Suribi47, 06 Décembre 2017

This Best Western is very well located. It is clean and quiet. Always well received by staff. Restaurant and food very nice and good. We have stayed here before and have always been well treated. Would recommend to friends and will return.

"No restaurant, no bar. Sold a blank! "
j0hn0nh0liday, 01 Décembre 2017

There is no bar or restaurant at thus hotel and getting a taxi us a case of luck. Staff are friendly. But best to avoid unless you want a cheap stay and have a car to get you around. The website does not tell you this!

"Rescued Us From A Bad Travel Lodge Experience"
Randy Z, 01 Décembre 2017

After being up all night at an Ottawa Travelodge with noisy guests I called the Best Western Plus Gatineau-Ottawa as it looked good on the website. Martin and his staff got us into a nice room with a view of the Parliament Buildings on Grey Cup weekend.

"Exceptional Customer Service is a Life-Saver - Really!"
akymer, 28 Novembre 2017

While on a business trip to Ottawa, one of our employees fell seriously ill in the early morning hours. The BW Gatineau General Manager and Staff immediately contacted an ambulance to transport him to the hospital for medical attention. They then gathered his belongings and held them in secure storage awaiting further instructions. They also assisted in returning his rental car and graciously took his belongings to him later once he was moved to the general ward of the hospital. Their quick action, effective communication and compassion for his condition was extremely helpful in getting the help he needed and following through to ensure all his needs were met afterwards. Our company is very appreciative of their exceptional customer service. I must add, another very admirable thing about this experience was that the General Manager gave his staff full credit for their performance in this time of crisis.

"Very good place to stay"
Jean J. Eryc K, 27 Novembre 2017

Very good environment and great desk staff Excellent room and amenities in very good working condition The staff has been great either at the front desk or in room service. I want to specifically mention Chantal who took care of my reservatrion on phone and received me at my arrival at the front desk. Very kind person. Well done

"poorly renovated old hotel"
Catherine H, 22 Novembre 2017

I chose a suite as I had lots of work to do at night. I didn't get a suite: it was a room with a bid kitchen, no couch no separate area for the TV, just a bed and a desk. Very of with a new appearance on the outside. Bad service at the front desk. Located in a residentail neighbourhood, so no restaurat choice within walking distance.

"Awesome experience. Highly recommend this property!"
TanyaS1313, 21 Novembre 2017

It was my very first stay at this property as I was travelling to Gatineau for a business conference. The desk and restaurant staff were all very friendly and I was upgraded automatically to the Executive floor. The king size bed had a super comfortable luxury pillow top mattress and pillows that my head just sunk into after a late night flight. Breakfast was delicious as well and was served quickly despite the fact that there were many others in the restaurant. Thank you!

"It's just okay"
Anthony K, 18 Novembre 2017

I stayed here for a week 13-17 Nov attending business in Gatineau. Decided to stay on the Hull/Gatineau side instead of fight the traffic of the bridges each morning. To be quite honest I would have rather stayed at the Ramada or the Plaza as it's closer to downtown, shops and restaurants. The Best Western is near none of those things. You will need to travel for everything. There are a few restaurants around but pickings are slim. This hotel isn't all bad though, it is near parks and walking trails, near museums and the parliament. It surely would be convenient for all those things but not for what was looking for. On top of all my negativity, I still had to pay for parking, an extra $12 a night. Seemed ridiculous to me but what's a person to do, park on the street and come out to a towed vehicle in the morning? Again, it's going to depend on what you are looking for in convenience of a hotel, this wasn't what I was "entirely" looking for. Not the hotels fault truly, I should have done more research and booking my hotel earlier would have helped.

"Incredibly informative and friendly staff. Great location!!"
Rudy I, 15 Novembre 2017

This hotel is at an excellent location and in close proximity to Ottawa's downtown core as well as various locations in Gatineau. As soon as we walked in, the staff member on-site, (Marie-C), made us feel very welcome and took a personal approach to our interaction. She genuinely seemed to care. She was very thorough explaining to us all the amenities of the hotel as well as the express checkout available. After explaining to her the inability to add my CAA card online to obtain an additional discount on the room, she graciously upgraded us to a room with a view of the canal at no extra cost! This was an amazing gesture on her part and really made our night. The room is quiet, clean and comfortable with everything you may need. There is an ice machine in the basement as well as basic gym and, a few vending machines for those late night munchies!! Upon checkout we were greeted with a very friendly gentleman that was very well versed in both official languages and was quite humorous in nature. Another positive interaction. Although this is an older building, you can tell that the Management really cares and is continually trying to upgrade where they can and offer a high level of service. In the future, I will always come to this hotel when in the area, even if it is slightly out of the way. It is worth it!

"The best of locations"
Bruce P, 10 Novembre 2017

In addition to the good service and good room, this hotel offers the best in convenient location. We were fortunate to be upgraded to a river-view room with a balcony. We could lay in bed in the morning with the drapes open and enjoy a view of the Pont Alexandre and the Parliament Buildings. For the three nights we were staying in Gatineau/Ottawa, we ate in Old Gatineau. The tourist bureau is to be complimented for a simple idea to help travellers find their way. They have painted a red line on the sidewalk that traces the route through the downtown. It starts right outside the hotel. We simply followed the line and found delicious restaurants along the way. The only negative about the hotel, and maybe it was that we were there in November, but the pool was only open from 6:00 - 9:00 in the evening. Not convenient times for a quick swim before heading out for dinner. Again, the location was perfect for getting around Ottawa - just a quick drive along rue Laurier to one of the bridges which then drop you near your destination. In warmer weather, the Byward Market is a short walk across the bridge.

"Amazing view"
MNACB2017, 10 Novembre 2017

We booked a room with a view of the Ottawa River, it was such a beautiful view especially in the morning watching the sun rise.We enjoyed our stay very much. The staff was very friendly.The bed was very comfortable. We would definitely stay there again.

"Room with a view!"
Pascale P, 09 Novembre 2017

We chose this hotel for its location, perfect walking distance to parliament hill and Byward market. We got a room with a view - museum of history, the river, back of parliament. We enjoyed our short stay there!

"10/10 Would Recommend!"
jennydS9941IC, 09 Novembre 2017

Incredibly friendly, accommodating staff. Excellent location, within easy walking distance of several attractions and restaurants. Very comfortable beds, and an extensive breakfast menu. I intend to stay at this location for future visits to Ottawa and Gatineau

"Nice hotel"
Z785ATesthers, 06 Novembre 2017

well located near walking distance from ottawa, many restaurants and kids/history museum, nice and clean pool, nice people at reception, everything was perfect! we had a nice family suite with 2 rooms. recommanded without hesitation!

"Excellent Service"
Amanda V, 29 Octobre 2017

The service we received from the reception desk was excellent. We found our room a little noisy and in need of an update. Staff mentioned that they are planning a renovation of the interior after the busy season which will be great. The exterior was recently renovated and looks really nice. More upscale than before. Nice and close to downtown Ottawa and walking distance to the Canadian Museum of History.

"Gatineau-Ottawa family leisure trip"
531emeldar, 24 Octobre 2017

Able to put our two rooms near each other as well as answer our queries about parking. One of the rooms had a balcony with a beautiful view which overlooked the Mosaic Garden, and able to even see some of the Parliament Builidings. The rooms were clean and stocked with enough toiletries. Was able to enjoy quiet night. Breakfast was delivered quickly and the food was good.

"Perfect"
LoveMyVacations4, 22 Octobre 2017

Great hotel right on the border Gatineau - Ottawa, across the street to a beautiful park and the river, our view from the room was spectacular, saw all of the parliament buildings, walking distance to great restaurants, By Ward market, & not to far from the Casin Lac Leamy. We had a great stay.

"Adequate but dated"
Kevex, 20 Octobre 2017

My husband and I needed one night hotel while passing through Ottawa. We chose this hotel as they promised a balcony with a view of the Parliament Buildings. When we arrived, we were offered a room with a King Bed but not with the view of the Parliament or a balcony. The room was small, dated and quite noisy. The business centre is claustrophobic and the printer did not work. No complimentary breakfast as we have come to expect at Best Western. On checkout, we were overcharged approx $46 on our bill. The hotel did adjust the bill after I proved I had a reservation at a lower rate. This hotel will meet your needs but won't wow you in any ways. We will find alternative accommodations if we ever come back to Ottawa.

"Great stay"
613sachad, 18 Octobre 2017

One night stay for business. Great service throughout from check-in, breakfast, guest room cleanliness, business center privacy and express check-out. Very conveniently located a shot walk across the bridge from Ottawa downtown.

"Great view, freindly staff"
donovanf960, 18 Octobre 2017

Beautiful view of the Parliament buildings across the river. Easy to access and close to Ottawa. Friendly and helpful staff that were bi-lingual. I would recommend to a business traveler. There was a indoor pool but I did not use it over my stay.

"It's okay"
Leomirg, 18 Octobre 2017

The staff was friendly and gave a great service. Hallway was smelling so bad all the three nights I stayed there. Room doesn't have water, you must purchase water and other beverages on other floor. The hotel itself really need some renovations. You don't get what you paid for.

"MosaiCanada"
motrio, 17 Octobre 2017

We came to Gatineau for a vacation, and to view the last weekend of the beautiful topiaries at Parc Jacques Cartier. The hotel is right across the street, so the view was terrific. All of the staff were very helpful, friendly and professional. We were able to check our bicycles in, which was a great plus. We felt comfortable the whole time, and wish to thank the staff for their extra efforts. Also - a short walk to Ottawa over the bridge! What more could we ask for.......

"Disgustingly smelly"
W9208UGpatriciag, 15 Octobre 2017

A good location but with a disgusting smell in the elevators, corridors and the room. Employees smoke in the property although is supposed to be a smoke free hotel. The state of dirty and disrepair of the property is outraging.

"Average & pricy hotel, needs upgrades"
Thao G, 10 Octobre 2017

Friendly helpful staff, but outdated hotel in need of renovation. Rooms & hallways are small although very clean, and comfortable beds. Walls are too thin, lots of noise coming from hallways and guests next door using bathrooms.

"Thanksgiving Weekend 2017"
I5743RJjohnr, 08 Octobre 2017

My wife and I celebrated our 44 th wedding anniversary at this great hotel. The staff were all extremely accommodating and a pleasure to deal with. Our room had a fabulous view of The Canada 150 Mosaic and Parliament Hill.Our over all experience was awesome and we will definitely stay here again when we return to Gatineau-Ottawa!

"Nice quite hotel"
Will M, 06 Octobre 2017

Would definitely stay here again. Friendly staff, good service, great location and room was clean & comfortable. Wifi worked great. A nice walk to Parliament in one direction & TD stadium in the other and close to good pubs and restaurants.

"excellent location and extras"
jackmY8143GD, 06 Octobre 2017

Hotel was close to attractions. The staff was attentive and helpful. There were extras that are not in many hotels - a salt-water pool with life guard on duty in evenings, Room had a rubber bath mat for safety in tub, Parking near door was available for disabled. We were able to get a room with a kitchenette and have some breakfasts in our room..

"Best Western Plus Gatineau Quebec"
Max S, 06 Octobre 2017

Best Western Plus Gatineau-Ottawa Gatineau B/W Gatineau Experience 530004029 My wife and I were on business to Ottawa and selected the B/W Plus in Gatineau QC for our 2 night stay. Our room, restaurant and lobby were clean and large. Being uni-lingual in English I thought might be an issue but hotel staff easily switched languages without hesitation and were proficient. I can recommend this hotel as Ottawa is so very close that being in Quebec is no more than 5 minutes from Ottawa. You can easily walk into Ottawa if you like. Gatineau has fine eateries and shopping and again everywhere we shopped and ate staff were bilingual. I will definitely stay there again.

"Nice riverview rooms"
Diemel, 04 Octobre 2017

We booked a nice room with balcony overlooking the river and Parliament Hill. Comfy beds. Bathroom a bit on the small side. Restaurant was closed for diner. It opened for breakfast but not to our liking. Detached waiting staff. Paid small parking lot. 25 min walk to Parliament Hill.

"Great stay!"
Pytharo, 25 Septembre 2017

Great room, view of other buildings, but the bed was very comfortable, we had a good night of sleep! The staff was great in the evening and the next morning, very friendly and helpful with indications for things to do.

"Good choice"
807jud, 25 Septembre 2017

Breakfast was not included but there was a nice separate breakfast area on site for a reasonable price with a good selection of food. Room was clean and tidy. Great location near the Museum of History and botanical garden. Good view of Parliament buildings and walkable distance to the National Art Gallery and downtown Ottawa.

"Good location and staff"
number1opa, 25 Septembre 2017

We stayed at this hotel over this past weekend as a getaway for our 41st wedding anniversary. It is a good location to go to the mosaic attraction and Canadian history museum. Just short walk to parliament building. However, we spent our anniversary there and we told central reservations and the front desk upon checking, so it would have been nice if hotel management would have acknowledged that, even with a free bottle of sparkling water. For the price, breakfast, even continental would have been nice. Rooms clean.

"Terrible stay"
Sydney M, 25 Septembre 2017

This hotel was awful and not worth the money we spent to stay here. The front desk was rude, the hall way smelled like cat pee, parking was terrible (and not included). It cost so much to stay here and it was gross.

"Location and Staff are Great, Room not so much."
KayakKayak, 24 Septembre 2017

Location is great. Staff terrific but...Room 922, an executive balcony King room, was assigned to me apparently because I was a preferred customer. The room had an unusual odor. The room had some sort of odor eliminationg machine sitting on the desk so I turned it on. I tried to get the air conditioning/heater to work but it didn't work so I opened the balcony door and bathroom window so I could get some fresh air. I went to bed but I awoke a couple of hours later with my eyes and throat irritated. I packed up and requested a new room which was granted. The staff did a wonderful job accomodating me but I am disappointed that management would actually rent out that room.

"Price is right, but"
204marx, 20 Septembre 2017

Had meetings in Ottawa but couldn't afford the $300+ so stayed here. A nice 25 min walk across the bridge. Hotel is dated and needs a refresh but is quiet. Right across from PARC Jacques Cartier and Canadian history Hall if you are a tourist.

"Easy access to Ottawa and Gatineau attractions"
Marie_G_Z, 20 Septembre 2017

Clean, pleasant environment, attractive decor, convenient location. Short walk to Museum of History, across the street from Jacques Cartier Park. Convenient access to Byward Market, Rideau Centre, Parliament Hill and other Ottawa attractions via Alexandra Bridge.

"Parking/ Area"
CleanPerson, 18 Septembre 2017

Our stay was overall ok. Parking was an issue and it is something we paid for. We had 2 vehicles and it appears as thought we paid for 3 as my nephew paid cash for one parking. This was not noticed until after we left. Location to the garden is perfect but very close to the hotel we visited a convenience store and there were a lot of shady people. I do not believe the money we paid for the hotel is worth it.

"Fantastic location and friendly staff"
319tiiuv, 13 Septembre 2017

My Mom and I came to Gateneau for Mosiaculture at Jacque Cariter park ( Sept. 2017) and asked for a view overlooking the park and the river and they did not disappoint. We were on the 8th floor with a fantastic view of the area. Within a 10 minute was to the Museum of Canadian History which the front clerk mentioned was free on Thursdays after 5pm so that was a bonus! The breakfast menu is extremely varied, was on the upper price level but well worth it. You had a full meal, wonderfully presented, with great servers that would keep you full well into the afternoon. Also if you are looking for a reasonly priced dinner option the Green Papaya ( roughly across the street from the museum) is a wonderful choice for Thai food (casual dining, no reservations needed) I wouldn't say it is geared for little kids but there was a extended family with 2 well behaved little ones in tow.

"Great location, fine hotel!"
EverydayImTraveling, 12 Septembre 2017

Stayed here for a work trip that extended to a personal trip. The location is awesome, great view of Parliament hill from the north side of the river, walking distance (maybe 10-15 min) to Byward market, right across the street from the Mosaic gardens, and maybe 3 minutes walking to the history museum. Rooms and lobby are nice, hallways are a bit dingy, but fine. Breakfast at the hotel is simple but surprisingly good - nice and fresh, not very greasy, gluten free bread. Staff was really great. There was an error with our booking and they worked hard to make sure we were accommodated as best as possible. Would stay here again for sure.

"Great View of Parliament - Decent accomodations"
elizabethoU5162FU, 09 Septembre 2017

Took the spouse and kids for 4 days to our nations capital. Loved the view of Parliament from across the river. Loved the little bit of Gatineau we were able to see. Right across from Mosiac exhibit at Jacques Cartier Park. Walking across the bridge to Ottawa was good for us, but would be challenging for some. Staff was very nice and friendly. Hotel was mostly clean and tidy. Bed was comfortable. Pool was nice (if a bit small for more than 1 family at a time). Elevators were a bit small and slow. Overall was a very decent place to stay. I would come again.

"Nice hotel, great location"
Andy P, 08 Septembre 2017

Great location close to Mosaiccanada and walking distance to the National History Museum and all the attractions in downtown Ottawa. The room was up to date and clean. Staff was friendly. We will be back again when we do some exploring in Gatineau Park.

"Great location large comfortable rooms"
Eva T, 07 Septembre 2017

The location was really good, we just walk across the road to see Mosaicanada at Jacques-Cartier Park, also walking distance to Capital Cruises tours on Ottawa River. Close to restaurants and Alexandra Bridge to Ottawa. The rooms were comfortable, large and clean, breakfast coffee was available at lobby. We enjoy that, would be happy to return again.

"Great unexpected location and value"
lloyd b, 02 Septembre 2017

We fell into this hotel by chance and total blind faith in GPS. Driving down from Mont Tremblant and aiming for for the hills of Gatineau, little did we think that Gatineau included downtown Hull and all the area across the river from Ottawa. So following GPS' dulcet voice we pulled into this great urban experience. There are so many neighbouring spots of interest; and with the river on your doorstep, you will not find a comparable in Ottawa.

"Great spot for so many reasons!"
Deborah P, 01 Septembre 2017

My husband and I were celebrating our anniversary and decided to go to Gatineau for a few reasons. After scoping a few different hotels we opted to stay at Best Western....great spot for so many reasons. First highlight was an upgrade when they realized it was our anniversary....lovely surprise! The staff are very friendly and helpful. We don't speak french but that did not cause an barriers in how well we were treated. Rooms are very clean and well maintained. Lovely pool. Restaurant on location. Location is A1....walking distance to many things to do. Although you are downtown, the rooms are very quiet. Absolutely recommend this hotel to anyone.

"I had a lovely room and enjoyed my short visit on business."
SusanHudson3856, 01 Septembre 2017

Breakfast was lovely, there were facilities in the hotel including a pool and gym (although I didn't have time to use them, they looked lovely). Staff was friendly and able to provide me information regarding a restaurant in the area.

"Great and convenient location"
Marc R, 31 Août 2017

Look great outside and in lobby. Rooms seem a little dated. Be advised, breakfast and parking is NOT INCLUDED. I book via an Airline website which uses Expedia as the search engine and was told that was why the breakfast was not included. But I am very frequent Best Western guest and always book the same way and never had this issue.

"Perfect Place for Mosaic Garden"
Dan R, 29 Août 2017

Stayed at the best Western in Gatineau for one night. Wanted to see the Canada 150 Mosaic Gardens, which turned out to be across the road. could not have chosen a better spot. All staff were very kind and helpful. They pointed us to local restaurants and other site. Had a problem with the A/C in the room. Repairs were made with 20 minutes of problem notification. Location was also great. Walked across the bridge to the Parliament building, and various other sites.

"Sharlene Woods Purcell "
Sharlene and Vi... P, 28 Août 2017

Our first time staying in Gatineau and we lucked into choosing Best Western! Great location, modern clean room, courteous staff, excellent restaurant facilities and a lovely supervised salt water pool that was a hit with our grandson. We'll be back!

"Great location. Great staff. Family friendly."
VernonBanane, 28 Août 2017

We, family of 4 with 2 school aged kids, stayed at the Best Western Plus for 3 nights. 1 night in a standard double queen room on 2nd floor. Room was basic but had a fridge, a mini balcony and a view to the parliament buildings. We had booked a junior suite for the next two nights but were upgraded to the Gatineau view room on the 9 th floor. This suite was perfect. Comfortable king bed in a large room. 2 TVs. Pull out for the kids in the living room with a typically crappy mattress but the kids still slept fine. The views of Gatineau including sunsets and thunderstorms were fantastic. Very close to Canada 150 events. Walkable distance to Rideau locks, Parliment, Jacques Cartier park, History museum, War museum, Byward Market. We were able to park our compact rental car underground. We got permission to leave it there until 3 pm even though check out 11 am. Staff were extremely helpful. Kids enjoyed the pool. Bathrooms could be upgraded from older model jetted tubs but were adequate. Our friends stayed 3 nights in a junior suite on 5 th floor. No complaints.

"Well located hotel"
ajc35, 27 Août 2017

Good hotel , excellent location ( right across jacques cartier park , near history museum and 15 mins walk to parliament hill), very good and helpful staff Interior , rooms are decent albeit dated though. could benefit from some sprucing up

"Looks great from the outside...."
scottpP6895WY, 17 Août 2017

the hotel looks great from the outside, it's due to the facelift; however it isn't complete and some of the floors aren't done yet so are pretty tired. The location is pretty good and the rate as well, however if you are looking for a property with a restaurant, it seems to be open only for breakfast. The parking is limited. My biggest turnoff was after signing the line explaining the smoking policy i walked into my room only to smell that old smoke smell and worse the bedding smelled of it as well. If you are a smoker, I guess they wont act on the non smoking policy or if they do, they don't clean the room, just charge you. I won't stay there again.

"Very confused Staff"
SabbirC, 14 Août 2017

I was given inaccurate information about the booking and its procedure at least 5 times by different staff from the same Front desk.. They need EXTENSIVE training to sync with hotel policieis and themselves

"First and last time there"
User, 12 Août 2017

They advertise to have a restaurant but there is none. We paid for the parking and we had to put our car in the street. I will never go back there and I do not recommend this hotel to anyone. Would had been much better hotel around the city center.

"Good location."
Byron W, 09 Août 2017

He hotel is very well located. Minutes away from downtown Ottawa, in fact right across the bridge. Parliament buildings are 10 minutes away. The main drawback is parking is limited. They do manage to find a place for everyone, even 2 45 foot charter coaches. Staff is excellent and knowledgeable.

"Nice Hotel. Questionable area."
jonathonm789, 08 Août 2017

The hotel itself was nice. Beds and room were clean and comfortable. The staff were attentive. Unfortunately we had to park in a parking lot near the rear of the hotel across the street. This parking lot was poorly lit and there were homeless people nearby, drinking. Our vehicle remained safe however. Room was comfortable enough. The free breakfast the next morning was served to us and was delicious, however not all items on menu are complimentary (our children's chocolate milk was $3 each). The hotel would be within walking distance (for adults) to many attractions in the area, but would be too far for children. The view of our room was awesome as it overlooked the river and the Parliament buildings.

"Great location.. too expensive and bad breakfast"
Bone_Chaos, 07 Août 2017

Unfortunately the location really doesn't exceed the poor view we were offered and poor breakfast. This is the first time I have ever stayed in a BW where the breakfast was NOT included, too $ and bad

"ca va"
Katherine T, 05 Août 2017

Nice view, but a microwave would have been nice since breakfast was not available during our stay as restaurant was closed. Weight machine was good. My son enjoyed the pool. The elevators were a bit slow.

"Overall a good 3 stars hotel"
JoeDassin1, 02 Août 2017

This is a good hotel but definitely not 4 stars. It is a solid 3 stars hotel. It is beautiful from the outside but less inside, especially the common areas that should be renovated. Location: It has a great location being very close to the History Museum and near the river. However, the area is a bit rough. Rooms: The rooms differ in size. The best ones of course are the ones facing the parliament, the view being amazing. The beds are very comfortable. Rooms were overall very clean and recently renovated. The downside is the bathroom, which would benefit from additional redesign and renovation. The windows were old and did not match the rest of the room design. Pool and gym: The pool was nice but the walls would benefit from re-painting. The gym is very small and not well equipped. Restaurant: I cannot comment as I did not try it. Parking: 12$ per day, outside or inside, the inside one is the best option. Wifi: free and the connection was very good. Overall a good clean hotel, 3 stars in my opinion. A good option in the Ottawa-Gatineau area.

"Good Value, Great Location"
Mole1007, 02 Août 2017

Ordinary "chain hotel" with clean mostly comfortable rooms - beds on the firm side - located within convenient walking distance of downtown Ottawa and Gatineau. Bathroom small but sufficient, housekeeping could be better. Paid for parking adequate. Helpful and friendly front of house staff. Breakfast included with some packages was good - nothing fancy but executed well avoids what would otherwise be significant hassle find breakfast elsewhere.

"Very good experience"
charliel915, 31 Juillet 2017

Fantastic location for those wanting to experience the tourist sites of Ottawa/Gatineau. Just a 10 minute walk across Alexandra Bridge and you're right in the heart of Ottawa. Room was sufficient, though lacked the "finishing touches" in the decor I expected for a "suite" and the price. Only a handful of English TV channels, and "high speed" WIFI was nothing close to "high speed". Overall, a great experience.

"Clean, Friendly & Family oriented"
elisep880, 31 Juillet 2017

Clean, friendly and family oriented. Check in and check out was done in a record time....less than 2 minutes tops! Very patient with all my questions about directions and where to go/what to do. We wanted to get 6 access cards for each member of our family - no problem - no impatient from their end. Overall a GREAT experience.

"Great Stay, Close enough to Parliament"
642quintinc, 31 Juillet 2017

We needed a place close to parliament on a busy weekend. The rates were increased due to time of year but on par with other hotels. Additional fees for parking. Breakfast was also additional cost, but with great menu options. The hotel was clean and the staff were very friendly and accommodating.

"So so"
Natalie G, 26 Juillet 2017

I recommend the rooms on a high floor overlooking the Ottawa River and parliament buildings. That was really the only highlight to the hotel stay. It's also directly across the street from the Jacques Cartier park and is a must see attraction this year. The hotel itself could use some renovations. The furniture in the lobby is very dated and old/worn looking. The rooms serve it's purpose but don't have microwaves, don't have closet doors, and the shelf in the closet is a painted piece of plywood. No hot tub, but there is a pool. To get to the pool is quite the walk though. A bit of a maze to get there up and down stairs. The restaurant serves a delicious breakfast but cost a family of 4 $80. We ended up getting breakfast out after the first day. Like I said, hotel serves it's purpose, but below the usual standard you see in other hotels. It is only a $10 taxi ride to the Ottawa attractions so it's close to everything.

"No WiFi"
David F, 24 Juillet 2017

Only stayed one night. WiFi would connect but not let ua receive any data. Great pool with lifeguard. Walking distance to History Museum and restaurants. Nearby store with excellent selection of wines and beer.

"Canada 150"
Edwin W, 20 Juillet 2017

The Best Western Plus Gatineau-Ottawa offers great value for the cost. It is centrally located for walking and/or bicycling to nearby attractions, museums, shopping, and restaurants in Ottawa and Gatineau. The hotel staff are all bilingual and all are very friendly, helpful, considerate, and eager to answer any questions. The facility itself was very clean and well maintained. I especially recommend the river view rooms with balcony overlooking the Ottawa River and Ottawa skyline. Parking is a bit cramped but there are adequate overflow parking lots just a short walk away from the main entrance.. The hotel provides a locked/secure area for bicycle storage that is accessible only with staff supervision. Overall, our stay was very pleasant at the BW Plus Gatineau-Ottawa and we would recommend it to others looking for economical, clean, and comfortable lodging in the Gatineau/Ottawa area.

"Perfect location"
Francine M, 19 Juillet 2017

We chose this hotel because of its proximity to museums, the parliament, the Byward market, restaurants, etc Enjoyed the fact that we could park the vehicle and walk everywhere for 3 days. The staff was very welcoming, the room was clean and to top it all our room had a complete kitchen including fridge, stove, cookware and dishes. We will definitely stay here on our next visit.

"+++ customer service fabulous"
294teresav, 18 Juillet 2017

I brought my daughter & grand-daughters to tour Ottawa-Gatineau. We could not have had a better experience. The staff was polite, courteous, friendly, welcoming and extremely helpful. We're going back but with the rest of the family.

"great location"
Robert G W, 16 Juillet 2017

Just across the bridge from Ottawa [short walk or cab ride to all the attractions. Far better value!! Spend part of your savings for a room with a balcony overlooking the park, river and city - fantastic view! Restaurant was good, but too small an operation to handle the crowd.

"tripadvisor"
L468WQpierres, 15 Juillet 2017

Restaurant for dinner advised: surprise, restaurant closed! Halls are dirty. Price for room and breakfast much too high for quality. Walls are thin...so i could hear morning " jambes en l'air" in the next room.

"Poor experience, whether at the overpriced holiday time or a lower rate"
nibbud, 11 Juillet 2017

My stay at the Fredericton, NB, Best Western Plus (and later at Cornwall, Ontario) was so good that I was stunned at my substandard experience at the Gatineau Best Western. No hotel, let alone a Best Western, should have a room that does not smell nor feel clean. Even though the staff kindly quickly installed a cleaned shower curtain when we reported a stinky one, the room still felt and smelled stale at best. I know that this $368 CD hotel rate for a small room with 2 double beds was intended to be commensurate with the July 1 holiday, but the Best Western Plus name does not merit such an unpleasant experience. The quality of the staff was generally helpful, We were road-weary, though, and it was not enjoyable finding a tiny underground parking garage, with the only other alternative to hunt for parking spaces on hotel-owned spaces not right on the hotel's main property. How unfortunate that such a poor experience is located in such an attractive neighborhood.

"Great place to stay"
dan-n-karen, 11 Juillet 2017

Stayed at the hotel just after Canada Day and really enjoyed the location really close to the Alexandra Bridge, Museum of Natural History and Jacques-Cartier Park. Ottawa-Gatineau is such a walkable area and there are so many awesome sights to see. The staff were really friendly and helped us find everything we needed.

"Business trip made easy and fun"
MartinLevesque, 10 Juillet 2017

I stayed for a week at the Best Western Plus of Gatineau and a a room right in front of the Ottawa River and Parliament Hill for Canada 150. WHAT A BLAST! This hotel was THE spot to be to have the front row seats for the festivities and fireworks!

"Great Location for an Ottawa visit!"
SueLeeB, 10 Juillet 2017

We booked this Best Western for Canada Day, especially to watch the fireworks from our room. We were not disappointed! The rooms overlook the river directly across from where the fireworks were being let off. It is an excellent hotel to stay at while visiting Ottawa, just an easy walk across the bridge. As an added bonus, the gardens at Jacques Cartier Park were right across the street. Staff were very helpful, food was good, room was clean and comfortable, and St. Hubert was a short walk away. Parking was free and available.

"Quebec visit"
Marc M, 10 Juillet 2017

We enjoyed the opportunity to be on the Quebec, Gatineau side of the River and to see the sights and views of Ottawa from the hotel. The proximity to the riverbank provided wonderful opportunities to leisurely walk along the riverbank. It was well located and easily reached through Uber from Ottawa Airport

"Bit of a bummer"
teeH733TU, 06 Juillet 2017

No movie channels. Only 3 English speaking cable channels. So if you plan on chilling in your room, only understand English, and you only understand English. You're screwed. Guess they expect us to do the streaming. Anyway... Everything else was great though. Nice room, staff was great. Won't go back though. We wanted to relax in our room, order in and watch movies. You can't do this here.

"Best Western Plus Gatineau-Ottawa: Good Value"
SisterTeacherP, 05 Juillet 2017

Our teacher group spent two nights at the Best Western Plus Gatineau - Ottawa. The lobby is quite attractive. Even though the hotel was large, it had the feeling of a small hotel. The staff seemed to work well together. I found them quite helpful. The hotel is in a great location to see the major sights on both sides of the river on foot! The walking bridge between Gatineau and Ottawa is kitty corner from the hotel. Across the street from the hotel is the statue of Maurice Richard. Kitty - corner from the hotel is the Canadian Museum of History. The equally excellent War Museum is not that far away. Walking over the bridge into Ottawa takes you to the National Gallery of Canada. Once over the bridge, after the National Gallery, look to your left to see Notre Dame. Keep on walking to the right and you will be on your way to Parliament. Go to the left to head to Byward Market... If you had to take a taxi back to the hotel, the drivers all knew how to get you back even if you did not remember the address! The hotel is a landmark in itself. Returning on foot late at night was not a problem. Before setting out every day after morning sessions in the conference room, our group was served breakfast and snack right in the conference room itself. The staff member working with us was very kind. Although I try to avoid bacon, the bacon was cooked well and smelled wonderful (Yes, I admit I tasted some. Very good.) The rhubarb muffins we had were delicious. The rooms were pleasant and homey. The air conditioning and fan worked fine. I appreciated having a refrigerator in the room.The shower pressure was really nice. The beds were extremely comfortable. I am pleased to note that each night I had a more than decent night's sleep. I would recommend that the room decor be updated soon. It had definitely gotten a lot of use.The room, though very clean, needed airing out when we arrived. Perhaps that was due to the time of the year/humidity and rain. On the last day I had to return to the hotel to take care of a problem that needed to be dealt with right away. One staff member took me under her wing and helped me. I am extremely grateful. I would stay there again.

"Nice hotel in a good location"
danwJ4087JS, 05 Juillet 2017

The location is tough to beat since it's walking distance to the Museum of Natural History, Jacques-Cartier Park and the Alexandra Bridge which takes you into Ottawa. Ottawa is a very walkable city so the trek across the bridge is a must-do. There is also the water taxi option. The hotel is near a convenience store as well.

"2* MAX. - Dirty, old and dated"
chrisbG3938VQ, 04 Juillet 2017

mold all over shower walls and in bathroom, spider webs, sink that did not drain properly, room attendant knocked on our door at 8:30am on checkout day waking us up, carpet dirty, very dirty under air conditioner, urine on the toilet seat when we checked in, paid for river view room, could not see the river from our room, could not see the Parliament building as the pool building was in our view. Hotel is old and dated. Location is awesome.

"Excellent Service"
George F, 04 Juillet 2017

Hotel staff were all very accommodating even helping us through a down pour with some garbage bags a s ponchos. We arrived late as well and the night staff were very cheerful and helpful in getting us all settled.

"Excellent all around"
R1161QQlorraineb, 26 Juin 2017

If you're looking to boat on the Rideau Canal and Ottawa River, the Best Western Plus is just across the river from the Ottawa Flight Locks. You can moor your boat at the Hull Marina then walk up the hill to the hotel. Great view of the Ottawa River. They upgraded our room to a view of the river because we had just stayed at a BW in Toronto. Great service, pleasant and helpful staff. Clean rooms, comfortable beds. Loved the free make up remover and lighted make up mirror.

"Great location at a fair price !"
joseet756, 26 Juin 2017

We really appreciated the location since it was minutes away, by foot, from downtown Ottawa, without the overpricing of similar hotels in the capital. The access to the Alexandra Bridge was easy, so we walked every day to make some sightseeing in Ottawa and came back just as easily at nightfall.

"Excellent Environment and Very caring people"
Jean J. Eryc K, 25 Juin 2017

Very good standing and excellent service. Comfortable room and amenities in excellent working condition. Good level of service and very caring people to serve the customers. Accueil chaleureux qui nous donne l'impression d'être chez soi.

"Super hotel in Gatineau"
sylvainc382, 22 Juin 2017

The hotel is a great quality for the price, super clean room, good bed and fast internet for work. The breakfast was very good and the location is central to everything (museum, parlement, work). I recommend it to everyone.

"Nice rom, super view!"
U2209CHdianep, 21 Juin 2017

Stayed at this hotel for 2 nights with another couple. Both rooms overlooked Parc Jacques-Cartier, the river and the Ottawa skyline. Absolutely breathtaking. From this location,you can walk to the Museum of History or cross the Alexandra Bridge on foot to get to downtown Ottawa if fit enough. The reception desk people both at our arrival and upon our departure were warm, helpful and very efficient. Quite a nice feeling when traveling.The rooms are spacious and clean and the hotel is very quiet. This is a good value hotel given its proximity to the capital of Canada. My only negative comment concerns the lack of antiskid on the tub floor.

"Excellent location"
DD2999, 21 Juin 2017

We came to Ottawa for my daughters convocation. The staff at this hotel were awesome and location is excellent. Great value for the price. Not a fancy hotel but we had everything we needed. The salt water pool was a bonus but was closed on Monday morning. Breakfast was good and served with a smile.

"..... no "
User, 20 Juin 2017

would not recommend !! front desk staff extremely rude and unhelpful. Parking is an issue ... 24 spots .... they do offer parking off site which is largely inconvenient. Restaurant is closed so no food service on site. Great location but hotel is very very tired

"Would not recommend"
M D, 10 Juin 2017

Complete make over of this hotel would be needed. It is completely outdated. I can live with outdated if it looks clean but that wasn't the case everywhere. We were in room a family suite for 12 nights. This room was extremely noisy, being above what I assumed to be the A/C unit that kept making noise night and day. The bed was not as uncomfortable as it looked, thank God. The room had holes in the wallpaper that made it look like the headboard had been changed a while back and no one ever bothered patching the holes. This being a family suite, you would assume that this would be set up for families, including a sufficient amount of power outlets. However, there was a single power outlet available in the main room and we had to unplug lamps to be able to have power for the powered items we needed. Furthermore - and this is absolutely unbelievable in 2017 - there was not a single power outlet available at the business area (the small desk) to plug a laptop into. I understand that space is limited in a Hotel but the layout of the room was not functional for a family of 2 adults and twin infants. Bathing the babies was a real challenge. I asked to change room, because of the noise (and understanding that all the other issues would most likely be the same) but was told there was nothing available. All of this being said, the staff was usually pleasant to talk to and professional. Let's just say that I would definitely not recommend this hotel for a stay of more than a few nights with family, even in a family suite. The Pool was clean and when towels were missing, staff was very proactive in identifying the issue and fixing it. The extremely small, basement gym was clean and seldom used. At close to 250$ a night on average for the stay, this quality level is unacceptable.

"Good price/quality ratio for the Ottawa/Gatineau region"
mikesoucy, 06 Juin 2017

The staff was very nice, competent and very efficient. They got me a taxi in less than 5 minutes! My room was clean and comfortable as you should expect it. Good wi-fi in the room. Perfect for a business stay.

"Good Expirience"
Maxim O, 04 Juin 2017

Very good hotel. Perfect location to all atractions. Riverview is exelent. Swiming pool and gym are clean an good. Parking an additional 12$. If you want good hotel, perfect location and good price theis is the one.

"Great value, dedicated customer service!!!"
sylvainl751, 01 Juin 2017

People there make a difference!!!! I travelled a lot in my career and all hotel rooms are somewhat the same... it is only when a problem arises that you are happy to have picked the right place. This hotel is a good value in terms of dollars spent vs quality of the product. Moreover, when I thought I had left something in the room after checkout and called, I was impressed with the high level service that I received... I have only seen this level of service in hotels 3 times more expensive... I put a warm recommendation for this specific hotel!!!

"Best Western Gatineau, Quebec"
Donna W, 23 Mai 2017

Excellent location with an awesome view of Ottawa ! Within walking distance of downtown Ottawa. Very clean and cozy room. Staff were very friendly and eager to please. I would highly recommend the Best Western in Gatineau.

"Walking distance to Alexander Bridge to Ottawa, and to the Museum of Histor.Gorgeous view if you stay on the river side."
carolandrichardk, 23 Mai 2017

Jacques Cartier Park us just across the street for walking, a gorgeous view of the Ottawa River and easy access to tour boats. The view of Parliament Hill and the Ottawa River is spectacular on floors 4-9 on the side of the hotel facing the river.

"Clean and Convenient "
Jeremy C, 19 Mai 2017

Very convenient hotel located right at the Gatineau side of the Alexandra bridge. Ample parking, very efficient staff, spacious comfortable rooms. Not much to complain about, although the lack of amenities make this hotel a "sleep only" experience. However for the price it is an excellent option.

"Great place to stay."
Mike G, 19 Mai 2017

I stay at many BW for work and this one was larger than I expected considering it also has a kitchen. Water pressure and hot water was better than expected also. Check in and check out was fast and the staff very friendly considering that I do not speak French.

"Great location!"
alainh832, 19 Mai 2017

Clean, good staff, polite. A no-problem hotel! I would go back. Excellent restaurants and museums near by. Quality-price ratio good. 30% cheaper than anywhere in Ottawa. Convenience store 30 seconds away

"Not what I expected from BW Plus!!"
nasim b, 17 Mai 2017

It is not a real hotel style! Looks better from the outside than the inside. It was a one night stay for Ottawa tulip festival. Check in was on time. Very small hotel. Old furniture from lobby to the room. Not bad in terms of bathroom cleanliness.not even a bottle of water in the room. Only one box of paper tissue in bathroom not even one in room! AC was not working properly. Didn't have even a window (on 1st floor rooms). With these amenities pricing should be different compared to other hotels in same city. For one night stay we were fine but absolutely no for longer stay

"Enjoyable stay"
dennisdG9711EH, 16 Mai 2017

Very courteous front desk staff, in spite of the fact that they were full and had unexpected problems. They gave very good directions since we were unfamiliar with the city. The pool was clean and well-kept, with a life guard.

"Great stay in Gatineau"
Betty M, 15 Mai 2017

We had two adjoining rooms as four of us were in town for a funeral. The rooms were facing the river and it was very relaxing to watch the water and the action below. The rooms were well equipped and the beds comfortable. We had a very good breakfast at the bistro in the hotel. Excellent location and hope to come back again to do more exploring in the Ottawa/Gatineau region.

"Not impressed"
cindyr507, 10 Mai 2017

I was told about the amazing views of the parliament building only to have it blocked by the ventilation system. I was disgusted to find on my 4th day, blood on the top sheet hidden by the foot cover, how can you even let that happen, even if it had been my blood it should have been removed. I called and asked the to have ALL of my bedding changed because at that point I was disgusted by the whole idea of someone's blood even being there. They did come in a timely matter and change everything but that should have never happened in the first place! I was not offered any compensation.

"Best Western Gatineau"
LaurieARoss, 01 Mai 2017

Beautiful view, steps from the Museum of Civilization, downtown Ottawa and the Byward Market. I have visited this hotel many times and the friendly staff always make me feel at home. Attractive recently renovated exterior with clean comfortable rooms. Good breakfast and lots of parking.

"Not Happy"
Bella Rose L, 30 Avril 2017

No free parking, second night they halfway cleaned our room, they left the pillows on the night stand and dresser and didn't empty the garbage. People in the next room were noisy and forget about using the elevator unless you want to wait 15 mins.

"Great location and fantastic customer service"
Steve G, 26 Avril 2017

We were given a room with a wonderful view of the Ottawa River overlooking the Parliament Buildings. Easy walking distance to the Canadian Museum of History. Most important, we were treated like kings! Thanks Pierre B. for being so patient and helpful. We will definitely return in the Summer.

"Beautiful accommodating hotel!"
h0ckeym0m3, 24 Avril 2017

We stayed at this hotel because of a hockey tournament. When checking in the staff was very friendly, and professional. He also provided me with the option of express checkout. Even when leaving the hotel, I walked out with a staff member who in street clothes, still struck up a conversation and was very friendly. The hotel was very accomadating. We were there with a large group and put together all on the same floor. The rooms where nice and clean. Some of the rooms even had a belcony with a beautiful view of the parliament buildings. The pool was large and had a lifeguard, and it didn't have a strong chemical smell. I will defenetly recommend this hotel to anyone in the area or to anyone who just wants a nice getaway.

"Leisure visit to see museums and parliament hill."
Jim121212, 21 Avril 2017

Room was large and comfortably furnished. Comfortable beds and pillows. Very clean room and public areas. Pool was clean and a comfortable temperature. Staff very friendly, welcoming and informative. The hotel was within 5 minutes of Museum of Civilization close to Alexandria bridge, with a 20 minute walk across bridge to the Bytown Market, and easy walking distance to Parlaiment Hill. On site restaurant, and close to a variety of restaurants.

"One if the nicest stays in Ottawa"
rgoldchain, 14 Avril 2017

Really good value. Right across the bridge from the National Gallery and the Market. Nice views of the river. Easy check in and out and parking. Rooms are nice, comfortable, clean. Its my second stay here and I will come back.

"Good hotel"
Chuck D, 13 Avril 2017

Bestwestern hotel in downtown Gatineau oubec Canada I check in to hotel on sat April 8, 2017 at 7:00 a.m. the morning at front desk people was nice there 2 men where working the day they where nice no ploblem with them at all he got me check in to hotel up my room the morning that day the room was nice the bed was nice it was king-size bed bed was good the ac/heat was work in the room the bathroom was good the toilet work and shower was good hotwather was good and Coldwater was good everything work in bathroom good the workroom was good the pool was not working that weekend of weekend of Saturday April 8;2017 to Monday April 10,2017 the pool was out for 2 days at hotel they said test pool see if orright some person got sick in pool they closed pool with weekend they said sorry closed pool that weekend they saiid pool be up on Sunday evening but pool not up at all the lie front desk the said pool be up on Monday morning but not up that day the lie second day on Mon morning but not up pool front desk said sorry for ploblem for pool was closed again should do better job on pool get pool up again working that day the should take 1 to2 days get pool up gain in pool most pool take 24 hour to get pool again or 48 hour get pool up again so pool should work again pool again they said test pool that weekend nexttimepool next time come to Ottawa, Canada the pool should be workend not shutdown that weekend at at all nexttime better job on pool get pool up again quick as possible should take 24hout to 48 hour get pool working that weekend had maintenance person work on pool get pool working again I don't know work pool on weekend or not maybe work on weekday only from Monday thru Friday I don't know pool on late Monday night on the or wed took it took 3 days or 4 days get pool again work again but nexttime come to bestwestern in downtown Ottawa Canada nexttime the pool should work that day the weekend the hotel was nice room was good the computer work sometime computer did not work on Monday morning set computer updated said of ineternet it be rebooted again but work on computer get techsupost guy work on computer and get up work the computer 2 computer was nut working on leftcompter and right corner and printer was light it need t roomer it was to page come little clear on page at all so you work the printer get black white copy clear so should be crack on printer get get clear for nexttime next come to to hotel again next itime come to hotel again hotel was good but nexttime come back to hotel to visit again for 2 time come hotel again the breakfast was good no plloblems at all ,all hotel was good good that weekend no plloblems at all have a good day and weekend to you thankyou. Thanks again for helpout again see you nexttime that come hotel again for 2 time at hotel everything else was good at hotel said thank you verymuch that weekend for sat at at hotel put me up at hotel that weekend thank you.

"Clean and comfortable with friendly, helpful staff"
percyfitzgerald, 11 Avril 2017

My daughter and I have stayed here over several times over the last few years and have not been disappointed. As usual, on our last visit our room was comfy and spotless, and the staff was warm, welcoming and efficient, and friendly in both official languages.

"Perfect experience"
Nikki S, 07 Avril 2017

We had such a great time staying here! The room was perfect, we had a great view of parliament and a balcony. The staff and Pierre the front office manager went above and beyond to accommodate us and make sure we were valued. I will be back! I promise!

"Interesting visit"
_tgandhi84, 06 Avril 2017

Front desk staff Pierre was lovely. Other front desk staff could not provide a place to eat -only a street name, and relied on other guests (the location did not have food) which led us stranded and walking around downtown in an unfamiliar area late at night. Hotel restaurant was closed by 10 p.m. on a Friday night. Boston Pizza would have been fine to suggest - we ended up finding it in our own very late at night .

"Nice view"
473amandeepg, 06 Avril 2017

I basically booked this hotel for its view. the asiles were very narrow and room entrance too close to each other. The overall experience was good. the hotel staff was friendly and rooms were clean and nice.

"Russell "
Russell F, 05 Avril 2017

Excellent accomodations with very friendly front desk and great food. Room was very comfortable. Beds were new and the bathroom was very clean and inviting. Although we didn't use the pool or exercise room everything was clean and in good shape.

"Nice hotel, but service is hit or miss"
Jesse G, 27 Novembre 2016

Hotel is in a great location, delivers a wonderful view, and the rooms, breakfast, and internet are all top notch (rooms are a TAD dated though). Staff was very friendly, but certain things weren't up to snuff: 1. Called for two extra pillows, and didn't get them until we went down the next day to ask again. And even then, we only got one. 2. Hockey team and parents staying there. Fine. But staff allowed them to play sports in the halls and be noisy at all hours. 3. On our last day, the staff had cleared breakfast away a full 30 minutes before it was supposed to end. They brought the food back out for us, but it was no longer fresh.

"Good hotel is a good location."
Alex S, 23 Novembre 2016

I have been travelling to Ottawa on business for many years. This hotel is on the Gatineau side of the river but it is very close ot downtown Ottawa. Currently the hotel is undergoing renovations, nonetheless, it is an exceptional hotel for a good price. I recommend staying at the Best Western Plus in Gatineau-Ottawa.

"construction"
694sergeg, 24 Octobre 2016

Parking was not easy to access, construction all over the place, there was something with the hockey and curling kids tournaments, so very noisy and crowded. Overall, nice quite amazing personnel in this Best Western

"Not courtious"
Jeanne A, 21 Octobre 2016

Did not help senior with her luggage. Gave wrong room numbers to later arriving senior, waking up other guests when knocking on the door. Breakfast area very messy. Not re-filled., had to ask for everything.

"Smart Consideration"
daniellet754, 30 Septembre 2016

Consider this hotel if you need a cheaper option if you are attending for conferences taking place across the bridge in Ottawa or if downtown is booked. Includes breakfast and parking is $11/night. Upgraded rooms are nice. All amenities. Good location in walking distance to sparks, court, the market, hill, history and canal rides. Not noisy either which is nice during their renovations.

"Nothing to get excited about (looking at you, Ms "best sleep ever!!!")"
Dave C, 29 Septembre 2016

I stayed here for 4 nights, and while it was fine, I think I could have found a better hotel in Gatineau. On the plus side, the staff were very friendly and helpful, including the reception desk and the wait staff. The room had enough space, and the beds were comfortable. On the minus side, there was construction at the front, and the building had a bit of a musty smell. Also the corridors were oddly cramped - going up to my room, the elevator door opened, and I was looking straight through an open door into a room with a bunch of guys having a little party. Odd.

"Mixed Feelings"
Brian B, 29 Septembre 2016

My wife and I booked the Best Western Plus in Gatineau primarily because of it's location right at the end of the Alexandra Bridge. The price for a king room was good too and the staff at the front desk were friendly and mostly helpful. The hotel is under construction but this is not communicated anywhere! I suppose I should have taken the time to read the reviews and I may have stayed elsewhere but I think the hotel should have disclosed this on their site or during the booking process. The room we got was on the 9th floor which, when we got off the elevator, was designated as the Executive Floor. The hallways were unusually narrow which gave a slightly claustrophobic feeling. The room was around a corner at the end of the hallway but there were no lights in that area. Just a fixture with wires hanging out of it. There was no light on the other side of the hallway either. I actually could not see clearly where I was supposed to put my room card for access to the room! The room was a decent size but looked very worn. There were water stains on the ceiling and below the air conditioner were more wires that were not covered. There was a balcony but the door would not open more than about 6". The balcony had quite a lot of debris on it - probably from the construction. The bed was VERY comfortable and we had a good sleep. This hotel is old - the rooms were probably upgraded a long time ago - they're not the original rooms - and they're now working on the external face of the building. I hope they renovate the rooms again too - they certainly need it. The parking was limited to about 15 spots in-front of the hotel and two parking lots across the street in a sketchy area. We were a bit uncomfortable leaving our car there but it turned out ok. There is underground parking but we were not told about that by the front desk on check-in. Another couple staying at the hotel mentioned it to us. The ramp from the area in-front of the hotel down to the street is too steep and when I drove over it, the bottom of my car scraped along the cement and then the front of the car scraped on the road - I was NOT driving quickly either - I was moving very slowly. I mentioned it to the front-desk person and he wasn't really interested. The construction is taking it's toll on the staff as well as the guests - it's been going on since April 2016 (we were told) and is due to be finished in October but I doubt that's going to happen.

"Satisfying experience"
Srinivas R, 25 Septembre 2016

Best location in gatineau, most peaceful surroundings, comfortable bed and large room, adequate breakfast service and helpful front desk staff. In short, most value for money. For lively surroundings, 10 min. walk over bridge to Byward market in Ottawa is required.

"Great central location"
B7744QQlouiseh, 25 Septembre 2016

Although the hotel is under construction, the value is top notch. Great breakfast bar, amazing staff and the beds are super comfortable. You cross the street and you have an amazing park to do your fitness run or walk. Bring bikes. Cross the bridge and in 20 minutes you are in the market.

"Great location at less cost"
Dave493, 25 Septembre 2016

This hotel is directly across the river from downtown Ottawa. It is easy to walk across the bridge to all the downtown sites. We choose to stay here because the cost is significantly less than staying on the Ontario side of the river. The hotel is presently being renovated but this did not impact our stay in any way.

"BEST SLEEP EVER!!!!"
Trudy B, 24 Septembre 2016

The location of this hotel is excellent! We literally parked our car for the 3 days and walked everywhere! Restaraunts within 2 blocks away and grocery store next door! We will definately return to this fantastic waterfront oasis....

"good ratio Quality / price"
Alain B, 18 Septembre 2016

excepted the outside renovation work ( temporary bad looking but no noise during the night supposed finish in November 2016!) my experience was very good. large clean room, fast internet very comfortable bed.

"pleasure"
David H, 13 Septembre 2016

Without the construction it was a pleasant stay. The construction takes away front the stay but overall very nice. The view was nice and the park just across the road was a pleasant addition to the trip.

"A great leisure break"
John K, 08 Septembre 2016

We chose this hotel because of the river views & the convenient location, close to Ottawa city centre, but not in it. The food in the restaurant is excellent, although the dinner menu is limited. The staff were friendly & helpful.

"A great place to stay"
award12016, 03 Septembre 2016

We stayed here to visit Ottawa. It was much cheaper to stay here than in Ottawa, itself. The hotel was under renovation when we stayed. Only criticism was that we had to pay $11 a day to park in their carpark and there was no breakfast included. Room was quiet and clean. Will be very nice when the renovations are complete.

"Less Expensive but Lacks Space"
Wane I, 01 Septembre 2016

The parking at the front is limited and the space for each vehicle is tight. When you leave the front parking area the angle at which you approach the road is so steep it can cause you to scrape the front of the vehicle. You have to drive very slowly to prevent this from happening. The door to the underground parking is left open for longer periods than I would have liked. The overflow parking spaces are not gated so this is less than desirable. The room I stayed in was small and there was noise from construction and noise from wind howling outside my windows.

"Disappointing for a Best Western"
696ellenb, 01 Septembre 2016

The location was excellent. Unfortunately the room we stayed in was in desperate need of a update. Work was underway on the exterior of the hotel, judging from the room we had, I think work should have started on the interior first. I have not been disappointed by a Best Western before but I cannot give this hotel a good review.

"Beautiful views"
GBCaper, 30 Août 2016

Although under construction, we enjoyed our stay here. Great location, great view. A short walk to Parliament Hill, Rideau Canal and Byward market. Bathroom was cramped but we weren't in the room much.

"Nice hotel - great location"
Seppster58, 28 Août 2016

We have stayed at this hotel several times and is our #1 choice when going to Ottawa. Right across the river from Parliament Hill, it is a short walk across the Alexandra Bridge. Rooms are very clean. Staff is wonderful. No free breakfast but you can partake in the restaurant in the hotel or go to the Market area and enjoy some of the 24hour places to eat. There is a "secret" underground parking lot here too. Free parking. I never knew about this until one of the desk staff mentioned it. Great if it is raining outside. There is a bike trail right across the street, so if you are into biking, this is wonderful option.

"Best Hotel in the capitial region"
Gerald C, 28 Août 2016

Have stayed at this hotel a number of times just a short drive or walk to the capital buildings. Hotel offers outstanding views great value and great staff parking is not a problem underground or ground level at no charge great stay

"Canada day"
Margaret C, 24 Août 2016

Great location for quick access to the celebrations and the fireworks. Hotel is a bit threadbare and was under construction. Great friendly service though. Sadly I think I left my favourite yellow raincoat in the cupboard, but haven't heard that it was found.

"Under construction"
22lorraineb, 23 Août 2016

I know things need to be maintained and what not, however, I really think during the consumer should be alerted to this at the time of booking. The hotel itself is nice and in need of upgrades in some areas. The staff members were all courteous and professional.

"Convenient location, nice facility"
Marcia O, 16 Août 2016

Across the river location at first seems off-putting, but it is only a 2 block walk to the wonderful History Museum, across the street from the Hop On/Hop Off bus stop and a boat tour dock. The National Gallery (Art Museum) is a 20-min walk across the bridge. I used the tourist bus and cabs to easily get all around town, especially with the money I saved. Room was fine with refrige and superb view of river and Parliament.

"Close to Parliment Buildings and History Museum."
OakvilleCubalover, 15 Août 2016

We stayed July 31 to August 1, 2016. Check in easy and front girl was very friendly. Asked for a river view and she accommodated us. Parking out front limited, after seeing the light show we had to park in small lot off to side by small variety store -- little scary but was turned out okay. Rooms not super large but updated and comfortable. View of River and Parliament buildings fantastic. Nice park across the street and History Museum a block away. Parked at hotel and walked since the hotel charged $11 we figured why pay $12 to park at the museum. Nice lobby with nice water with fruit available. There is a restaurant on main floor. Prices looked reasonable but we did eat there because my husband was having stomach problems and wanted mash potatoes. We ate on Laval street where there are a lot of trendy restaurants/bars. The halls were quite narrow and elevators were slow. The pool was freezing cold. The price was right so I can not complain.

"great location, great view"
T3131STwalterb, 15 Août 2016

this hotel has a great location, close to parliament, gallery, etc. across the river. the view of the river and parliament on the south side was great. exterior and lobby was somewhat under construction, and pretty good room (King Bed, River View, 8th Floor), would stay again.

"A convenient stay just minutes from Parliament Hill"
MissGeorgiana, 11 Août 2016

We stayed here one night when visiting Ottawa. It was convenient located just minutes from Parliament Hill. The room was clean and comfortable. The balconies were being renovated, so inaccessible. The BW has a swimming pool which was a nice perk. The breakfast offered in the lobby restaurant was affordable and good.

"Go somewhere else. "
Alextar25, 10 Août 2016

This is an apartment building that is being converted to a hotel. There is some construction happening. Parking is a pain in the butt. It's in a residential neighbourhood and in front of parc Jacques cartier. Odd location. Hallways are dark and gloomy and musty. The rooms are ungraded but very basic. Elevators are old. Service was OK. Courteous. The price was cheap so that's why I stayed here. I would have rather spend a little more for a nicer hotel. I would not recommend.

"Clean Hotel In Gatineau Located Next to Jacques Cartier Park"
Marais1969, 07 Août 2016

I stayed in this hotel with family for one night in August 2016. The hotel's exterior is under significant construction, but the interior seems unaffected and already renovated. Our guest room was large and well-appointed, with a fairly large refrigerator and a coffee machine. Staff is friendly. The hotel is located about a 5 minute drive from Ottawa's ByWard Market and just slightly farther from Parliament; figure a 20-30 minute walk to each.

"Awesome, economic hotel, so close to Parliament Hill"
Adelia V, 07 Août 2016

Great for families. However, you have to make sure they clean your room. When we stayed in July 2016, I had to ask housekeeping why we were not receiving clean towels and amenities on a daily basis? Why our room wasn't cleaned? It was a bit disturbing. They would leave the cleaning cart on our floor, the whole day. I've stayed in many Best Westerns, but this one was not the best with housekeeping.

"cafe 131"
rupindergillster, 01 Août 2016

Worst customer service, offer free breakfast however have a limit of $10 per person. Rude staff at cafe 131...not recommended. Hotel made error that we were 2 adults instead of family and cafe 131 didnt show the inclination to fix it, and only allowed bfast for 2 adults and insisted that we pay for the child.

"Worst customer service experience"
VivianeSafwat, 31 Juillet 2016

The view is the only good thing about this location, any other thing here is completely bad. The personnel in all departments in this hotel are the worst to deal with. I have been to other Best Western in Canada and New York City and the Gatineau staff are the worst. They are rude, careless, lazy and not helpful. I am writing the review before checking out and I hardly do that. But the attitude and service is bad bad bad. If you care only about the views to the river and the parliament Hill, then stay here. If you are looking for better enjoyable experience, stay somewhere else. Parking is another bad experience with this hotel, they have 3 limited parking spots around the hotel and one is underground parking, if you are late at night even the underground is full. I forgot to mention, the hotel is going under renovation and they didn't mention anything about this issue at all, not on website, phone, online,... You try to open the door of your balcony to enjoy the views and they locked it with a metal screwed piece that you cannot unscrewed it, if I knew balcony is inaccessible I wouldn't have booked here at all. Breakfast is not included in the rate like other BW hotels. There is restaurant on site for breakfast only. Rooms are outdated and yes need a lot of renovations, filthy carpets all over the hotel. In brief if you have 150 dollars for one night plus taxes go somewhere else. I don't recommend it. Which is not the case with me for other many hotels I have been to and I recommend. Viviane

"Mixed review"
Pauline K, 29 Juillet 2016

The location, lobby and front desk service were excellent. The value, sleep quality, room decoration and state of repair was good. Unfortunately, the cleanliness of the room and especially the bathroom,left much to be desired. We were unable to rate the hotel breakfast menu as there was an area electrical power disruption shortly after we place our orders. The latter was no fault of the hotel and all emergency features, including elevators, remained working.

"Under Renovations"
Michael M, 27 Juillet 2016

Wished there was a notice of the renovations. Agree with the other reviews, good location, okay for a one night experience. The bistro within the hotel was a disappointment, had to send order back twice; had identified an allergy first service included the allergen, the second was not even the same dish. After an hour wait, not even a 'sorry' Usually a fan of Best Western, this one fell short. Maybe after the reno's???

"Location,Location"
Deborah H, 22 Juillet 2016

Excellent location for seeing downtown Ottawa, walking to the Parliament Buildings; parks, museums, market, cycling trails. Right along the river. Just over the bridge to downtown Ottawa. Cannot beat the value for your money.

"Okay Hotel"
white-rhino-007, 19 Juillet 2016

The hotel is rated as 4 star hotel which is highly over rated.... when i booked the hotel over the phone I specifically asked to the agent if there is any constructions going on and she advised that hotel has just been renovated and no constructions going on....surely when i arrived there was construction going on...the room was okay...my three year old daughter found a screw and drill bit on the window latch...the closet door was falling apart...the hallway carpet was dirty...The parking locations were terrible....I think this hotel should be 3 or 3.5 start max. It was OKAY experience with this hotel. Next time I would probably go for another hotel.

"Okay for one night"
mamarica, 19 Juillet 2016

My husband and I stayed here on a weekend getaway. All in all, the place is great, because of it's prime location next to Alexandria Bridge and the wonderful staff. We had a very nice and clean room on the 8th floor, but the hotel is quite old. It was very noisy, the elevator takes ages and parking is extra.

"Very 'Meh'"
Dave G, 16 Juillet 2016

It was clean and friendly, and they did upgrade and accommodate us. But be warned it is under renovations, they have very limited parking all spread out between 4 lots around the building in a sketchy neighborhood. Underground parking is a joke. Exercise room it 4 prices of equipment and pool is over chlorinated. Close to a park, bus route and Canadian Museum of History though.

"Gatineau Ottawa trip"
Lois C, 15 Juillet 2016

Got an upgraded to an Executive Suite, hotel was wonderful, clean, very helpful staff. We were so close to Ottawa, we were able to walk across the Alexandria Bridge, walked around Ottawa, then took the Water Taxi back to Gatineau. Toured around Gatineau, found some great places to eat, people extremely friendly & not speaking French ( my bad) but everyone were very accommodating to speak English!

"price to high for this"
Gabriel H, 10 Juillet 2016

pricing to high noise terrible. water pressur problem. parking not include in the price. have to pay 11 $ per car even if we had to room... room are old and a place like that shoudn't cost more than 110 $ ou 125 whit parking ...

"Bad noise"
Lyne L, 09 Juillet 2016

We got woken up at 8 am by workers who were working on the roof and the staff never informed us about noise.Staff could of offered a discount or free breakfast also we paid for parking and had to park on the street since all workers were using the parking lot.Very disapointed

"Convenient location"
GlobetrotterSH, 08 Juillet 2016

The best thing about this hotel is its location; easy to get to, walking distance from down-town Ottawa, Parliament Hill and many points of interest. The view of Parliament and the Ottawa River is impressive. The dock for the Ottawa River cruises is located just a few steps from the hotel, at the foot of Alexandra Bridge, and if you stay here during the Tulip Festival, as we did, the bright colors in the neighboring Jacques Cartier Park and the quietly roaming Canada Geese watching over their offspring add a special touch this tranquil river landscape. Other than that, it is best to think of it as a tall Motel that needs quite a bit more than the current exterior renovations to bring it in tune with today's times. Mind you, our room was satisfactory and clean, with comfortable beds. On the other hand, the bathroom sink was shattered into several pieces, leaving the impression that it was glued together just to get a little more mileage out of it. The relatively small elevators and narrow, dark hallways have a tendency to make you feel a little hemmed in. One of the two elevators was shut down for the duration and made the coming and going rather painful, especially with a busload of new arrivals; totally inadequate for a 10-storey, 150-room hotel. The reception and the service at the front desk in general were exceptional; very friendly and helpful. But if the hotel's priority is customer satisfaction, they missed a wonderful opportunity to demonstrate it by adjusting the room rates accordingly - to make up for the obvious inconveniences. At $191 per night, including parking fees and taxes, I can't say it was that great a deal. I didn't mind the parking fees, but if pay we must, I do not expect to park a block down from the hotel property, in a somewhat poorly lit area and rather uninviting neighborhood. A final thought; a room with River View is worth asking for. If this review has been helpful, please click on Thank below.

"Three day stay at the hotel"
Jeremiah H, 08 Juillet 2016

We did not use any of the services as we used the venue for sleeping purposes. The hotel is conveniently located just across the river from Parliament buildings. We walked across daily to our events. The staff persons we spoke with were extremely courteous and kind. Unfortunately we did not record names. The room was always neat and clean and the bed was comfortable. We had an excellent view of the fireworks right from our window.

"Don't understand what is being asked"
Glen C, 07 Juillet 2016

We enjoy The Best Western Plus here in Gatineau . First of all Best westerns are always our choice of accomodation when we travel. This was has an exceptional location for us because of it's proximity to Our Nation's Capital, ease of getting to and from either walking or by bus. Ottawa-Gatineau is a very friendly and welcoming place to be with one exception - Quebec is a unilingual province whereas all the rest of Canada is bi-lingual. This is a reason why Tourism in Quebec has dropped so drastically.

"GREAT STAY AT A GREAT PRICE!"
Itchyfeet09_12, 05 Juillet 2016

Staff were extremely professional they had a great package for visiting Museums in the area, it's located mere steps from the Museum of civilization. The hotel's location was good with tasty restaurants within walking distance. Salt water pool was a bonus, the kids slept great afterwards! Beds were extremely comfortable which is always a must! We'll be booking here for sure at our next visit to the Nation's capital. Alain was very helpful at check-in and during our stay.

"Wildly disappointed "
Steiner72, 03 Juillet 2016

I generally try and find a Best Western to stay at regardless of where I am in Canada. So, naturally, while in Gatineau, I sought one out here. I gave this location only 2 stars and that is solely dedicated to the staff. Had the staff been rude or non accommodating, it would have received a one star. To begin with, I got here late in the evening but got checked in timely and courteously. There's the one star. However, the parking is atrocious, as in, there isn't any. I can appreciate the cramped up location, but the additional parking was kitty corner to the building with zero lighting. The other parking was around the block to the back and finally an underground lot for $11 a night. I opted for the underground because I didn't feel like walking from the far lot in the middle of the night. I went to find a plug in for my phone. I rifled behind the nightstand to find a series of plugs all plugged into ONE extension cord (which I might add is 2 prong). See picture. I had paid for two nights ($129+tax and then $125+tax) in advance so I'm here again. I put the "do not disturb" sign up last night because I wanted to sleep in. I left my room at noon and came back at 4 and the room hadn't been cleaned at all. I noticed as I had walked down the hallway that one room hadn't been cleaned all day. I knew that because the door had been open when I left and was the same when I came back (and is still open). See picture. The bed is comfortable and the room is clean. The hotel itself is incredibly old and dated but that's neither here nor there. Supper at Restaurant 131 (I believe), was mediocre. The menu was very "thin" and there was a serious lack of alcohol In the bar area (an admission by the waitress herself to two gentlemen who came in for a beer). The waitress was friendly though. When in Rome, do as the Romans do...is how I try to do things when away. So, I attempted high school French but the staff were highly fluent so I didn't need to continue embarrassing myself! Haha. Excellent on their part! Just disappointing when it was a Best Western and always of higher quality elsewhere.

"Never Again!! An Absolutely Reprehensible & Disheartening Experience."
Mark B, 27 Juin 2016

In view of our upcoming 18th anniversary celebration, I had booked a reservation at Best Western Plus, (131 Rue Laurier) in Gatineau via the on-line booking service. The reservation was for 2 guests, 2 nights and 1 room, from June 20th to June 22nd, 2016. My wife and I had once celebrated at the Best Western Fireside Inn, located in Kingston Ontario, right after we got married, and it was a wonderful and delightful experience back then. Besides our gorgeous room with a whirlpool, and all the pampering we received upon our arrival, their room service was second to none and their restaurant was, in my opinion, equivalent to a “Five-Star” rating. That was level of service at the Best Western Fireside Inn, in Kingston Ontario, 18 years ago. My wife and I decided to enjoy another pampering visit at a Best Western (Plus) for our 18th anniversary celebration! We knew what to expect (or so we had thought). So, I eagerly booked our room on-line, well in advance, by using a CIBC Visa Debit Card (which works just like a regular credit card online but without the inherent credit card fees, limit surcharges, or interest charges), on June 1, 2016. I subsequently received my confirmation number for our reserved room and I was also advised on my itinerary that I had “Free cancellation until June 16, 2016” (this reservation was not cancelled), after which time, I expected that I would be held fully committed to staying at this Best Western Plus, in Gatineau. However, on June 20, 2016 when my wife and I arrived at the Best Western Plus, (131 Rue Laurier) in Gatineau, after an already unusually long train trip that had been unexpectedly delayed by almost 2 hours, we were both really tired and enthusiastic to enjoy a refreshing siesta in the Queen-sized bed, that we had previously reserved, and committed ourselves to. And, of course, we were both looking forward to the same level of pampering and professional, courteous service and treatment that we had experienced 18 years ago, on our wedding night, at the Best Western Fireside Inn, in Kingston, Ontario. Well, quelle surprise! We received nothing that even came close to the attentiveness that we had come to expect from a Best Western (Plus) type of place. Upon check-in, I was asked to provide them with a Credit Card in order to check-in the room that I had previously booked on-line and, presumably, had already guaranteed in full. I explained to the receptionist that I did not use, or possess, a Credit Card (and in fact, I have refused numerous offers in the past from my bank for a Platinum Credit Card). I do not, and I shall not use one, by my own free choice. I have refused to support the Credit Card industry for many years now, and I shall continue to do so in the future. I offered the Best Western (Plus) a cash security deposit and/or my Visa Debit Card to be fully pre-authorized to pay for everything in full, right there – in advance. The receptionist replied that she could not allow me to have the reserved room, even if I paid with a cash deposit in addition to paying, in advance, the full amount of the room. And, money was no object to me in this case. I was ready and willing to pay for everything. I explained to her that I was in a rather precarious position as a result, since we had no other place to go at that particular point in time. Although the receptionist was courteous in her conduct, she was still very formal and didn't seem really concerned or compassionate about our immediate predicament. The receptionist did make a quick attempt to call another place for us. I felt that it was somewhat thoughtful of her. Unfortunately, only one night was available at another place. My heart really sank - right there. That's no way to spend a well-planned 18th year anniversary celebration. Not to mention the sheer irony of experiencing a totally different level of service than what we had previously experienced at another Best Western location, 18 years prior. I, personally, felt degraded to the level of an “article-of-trade” or just “another commodity” while standing there bearing, and listening to all of this. I didn't feel like my wife and I were regarded as dignified human beings who were both worthy of above-normal service. I replied to the receptionist that this incident just served to strengthen my resolve to never own a Credit Card, under any circumstances. I mentioned to her that I thought it was beneath Best Western (Plus) to do such a callous thing to a former client and that I was very disappointed with their level (definition) of service. I also mentioned that I would be writing a review about this, at the time, dreadful experience. My wife and I retained our full self-respect and simply walked out the door of the Best Western (Plus). It turned out that it was the best thing we ever did for ourselves on that day. Initially, we did feel quite stranded with no car, getting a bit late, and our taxi had just left us to go back to Ottawa. Nevertheless, we were able to secure a beautiful place for ourselves in the heart of Ottawa. We reserved a very attractive Queen-sized bedroom with kitchen amenities that overlooked the city. The location was easily accessible to the Ottawa Locks, where we were planning to take a boat cruise the following day - which worked out quite well for us. It was more expensive than the Best Western Plus, but it really was a much nicer place, and it was certainly well worth it! And yes, they were quite happy to accept a Visa Debit Card, for full payment. I felt rather delighted to spend more money at another high class Hotel that actually appreciated our presence, beyond our possession of a common Credit Card, and provided both of us with exceptional service, in many ways! After we got over the initial shock, and our spirits lifted. I did my best to ensure that my wife and I had a wonderful 18th year anniversary celebration, in spite of this unexpected and humiliating inconvenience. Notwithstanding the aforementioned, be it resolved that I shall never stoop that low again so as to have both my wonderful wife and I so categorised and humiliated, by booking with any Best Western (Plus) – ever again. In retrospect, perhaps I should really extend a big “Thank-You” to the Best Western Plus (131 Rue Laurier) in Gatineau, for helping me to narrow down our forthcoming choices of places to stay and places where NOT to stay, whenever we go on vacation in the future. Alors, merci infiniment, Best Western (Plus)!! Et je vous fais mes adieux - pour toujours.

"Hotel across the river from Parliament Hill"
michelv681, 26 Juin 2016

This very nice hotel is beeing renovated in spring-summer 2016. We appreciated the warm pool, the free Wi-Fi, the little fridge and the free parking. We asked for a microwave oven and we got it right away. Pierre at the front desk is very talkative and his advice is useful. The view on the river is not to be missed. The room was spacious and clean. The patio door is a plus.

"Girls Night Out"
AngieSeg, 23 Juin 2016

Great location!! Proximity to downtown Ottawa was perfect for a girls night out, rooms were fresh and clean, staff was friendly and helpful, very reasonable rates! Would definitely choose this location again!

"Without a hitch"
LebKM2016, 23 Juin 2016

My friends and I stayed at the hotel for a girls weekend and it was an excellent stay. The current renovations never affected our stay once! The staff was friendly and we will definitely stay there again!

"Friendly fun"
Kimberley E, 22 Juin 2016

We were 8 girls reuniting for a great night. We had a fabulous stay!!! The staff was very friendly and helpful making sure that we were satisfied with everything! One night, great rooms, friendly staff with reasonable rates! Couldn't ask for a better stay! Thanks BW!

"Love this hotel"
travellingonadime, 22 Juin 2016

I just can't justify the cost of staying downtown so I always take the chance and stay in Gatineau.. and this hotel in my favorite. .. I WAS PLEASANTLY surprised upon arrival as they are giving themselves a face lift and it's looking great. The front desk staff was fantastic, the were quick efficient and very helpful.. I was traveling with a few friends and they gave me recommendations for restaurants and a few bars downtown. The rooms were great. We had a corner room and it was large, well furnished and quiet. The hotel is under renovations so the balcony does not open at this moment, however, the view outside was amazing.. We could see the river and parliament in it's full glory. The hotel is very close to the market and restaurants in the area. I would recommend this hotel in a heart beat ...

"Great hotel for cycling"
Susan B, 22 Juin 2016

My husband and I enjoyed our stay at the Best Western Plus Gatineau-Ottawa. The location was superb with lovely views of the Ottawa River and a short walk to many attractions and downtown Ottawa. We especially loved that the bike trails were just outside our door. Breakfast was delicious and reasonably priced. There was some construction at the front of the hotel which took away from the appearance and the elevators looked dingy, but our room was very nice, clean and well decorated with a great view. The staff were all very friendly and helpful. We plan to make our stay here an annual event.

"A tall motel....with lipstick"
Real_FoodieToronto, 20 Juin 2016

Had to stay here 3 nights while on business, and was happy when it was time to go home. While I didn't have a horrible stay, there isn't a lot to recommend about this property. On the positive side, the Byward Market is in walking distance and of course the Civilization museum is close by. The staff were generally nice and helpful. On the not so positive side....lots. The building is pretty old and looks like it's had a few coats of lipstick on it from different owners. Best Western has tried to dress up some of the furniture and coverings, but just barely. A lot of surfaces looked pretty grimy, like the curtains, walls and carpet and things like the elevator are pretty battered. Wall a/c unit in the room was loud and seemed to have one speed. Bathroom was tiny, pretty basic, and shower water pressure was weak. I didn't get any new bath towels one day, and had no washcloths another. Walls and especially doors were thin. Could hear my neighbour quite clearly on the phone. No safe. Pillows were low quality lumpy foam types. Fitness room is tiny. Didn't help that there was a fire alarm which evacuated the building just before midnight one night, with no explanations from management. And at checkout they don't slip your bill under the door like every other chain I know these days, so I had to line up for 10 min to check out. Annoying when they already have your credit card. All in all, wouldn't return...

"Best Western Gatineau"
K S, 18 Juin 2016

Close to everything. Helpful staff. Bathroom was a bit on the tiny side. Restaurant is good and reasonable. Hop On Hop Off stops across the street. For the price, worth the stay. Would definitely stay here again.

"Gatineau business trip"
Bubbles007Montreal, 15 Juin 2016

The Best Western is conveniently located near the museum (walking distance). The hotel is old and is in the process of being updated, but the price was good. Hotel had a little indoor pool but I did not have time to use it. Did Not like the additional parking fee of $11 per day. Parking should be free if staying at the hotel.

"It's a broken hotel"
Dave N, 12 Juin 2016

Product and process are broken. I arrived to an unflushed toilet after check in. The plug wouldn't hold my phone charger and the carpet was dirty. I understand I'm paying a discount vs the Laurier but this was very disappointing. I reported the toilet matter and was told, "it's noted". The fitness room had thre machines and the one I tried to use had a broken seat and the single tv on the wall had a sign "out of order". I expressed my disappointment at check out, not looking for a discount or credit since this was an expensed business trip, but rather some acknowledgment of wrong doing. Nothing.

"Conveniently located"
Ashish K, 11 Juin 2016

The hotel was conveniently located and was within walking distance of major tourist destination. Even though it was in Gatineau, it was 15 min walking distance from the parliament hill and other famous tourist spots. Nice park right infront of the hotel. In hotel internet service was pretty good. Great value for price. Indoor pool service was good.

"Location was great "
LRK66, 08 Juin 2016

Stayed here for 2 nights on a short getaway with my son. Really wanted to stay in downtown Ottawa but most hotels sold out of standard rooms & I wasn't about to spend $500 & up on a suite. Found this hotel & did a bit of researching before booking. We were very happy with our find. The location was perfect.Just a 2min walk to the bridge which takes you into Byward Market area in about 15-20mins.One evening we took a taxi back to the hotel from the Byward Market and that was only $8.00. Parking is $11.00/night better than the $30 in the downtown hotels. We parked our car when we got there and didn't have to use it until we left. We could see construction being done on the facade but really didn't hear anything or bother us. I had read before booking that some balconies closed so I just avoided booking a balcony room. We did have a room with a river view which was nice. We could see the rear of the Parliament Building. I would recommend a river view room.Rooms we're clean. Air conditioning unit a bit loud but cooled the room well.Beds comfy.Shower pressure decent. Found the toilets a little low(not so great if your elderly) Staff were friendly & courteous.We were given breakfast coupons upon check in but soon after getting in our room front desk called asking for the second day coupon back as she had made a mistake. We found this odd. We returned the coupon & didn't bother to have breakfast there with the one we kept. Thus,we can't comment on the food . Overall, we were happy with our stay & would return.

"If your going biking in the area, this place is GREAT"
Seppster58, 07 Juin 2016

This is my third stay at the hotel. It is always nice to stay here as it is so close to all the great things in the area. It resides right across the street from the Ottawa River bike trails in Gatineau and a nice walk to Ottawa Parliament Hill and the Byward Market. The beds were great. Most comfy I have slept on in a long time. Too bad I couldn't sneek one out of the hotel :) Had the river view. Was awesome. The staff is wonderful here as well. This was the third trip and only now they tell me there was a parking garage under the hotel. We took advantage of this. Parking is a modest fee per day but well worth it. Not giving it a 5 star just because of a few things here and there, but does not deter the fact that this is a great place to stay. Only thing I was concerned about and hope to resolve is they had charged my credit card on the first night about $90.00 more than the final bill. I have not seen a credit on the difference so I am hoping this will be resolved. Never had a hotel pre-charge me before. The charges came the time I checked in. Very odd.

"Smokey's Ottawa Trip"
Don H, 06 Juin 2016

We picked this hotel due to it's proximity to Ottawa and it's location on the water....we were saddened by it's state of repair(being renovated....parking was poor....only room for a few cars....but we were still charged $11 per night parking....pool was very ordinary and somewhat difficult to get to from within the hotel.....also since we couldn't open the balcony door the room had a strong cleaning fluid door

"Good location, good service."
Alex S, 02 Juin 2016

I have stayed at this Best Western on several occassions while attending meetings in Ottawa. This is an affordable hotel that offers excellent service and a good staff. It is walking distance to parliament hill and it is near the HIstory Museum and the National Museum of Art. I would encourage anyone who wants to spend a few days in downtown Ottawa to stay at this Best Western hotel.

"Beds were slightly soft"
0313Kathy, 01 Juin 2016

The front desk staff were very friendly. The building has some construction going on. Hopefully, they will be updating the rooms. It was quiet, beds a little soft but comfortable, and rooms were clean. No breakfast like other Best Westerns, also charged for parking, which we were unaware of until arrival. It is in a great location for walking to downtown Ottawa, IF one can walk 2-6 mikes. Once this hotel is completely updated it will be a great place to stay. We had a river view, however, the windows were very dirty.

"Economical alternative"
Susan C, 28 Mai 2016

Hotel prices in downtown Ottawa scare you off? This hotel in Gatineau Quebec is economical and just a 15 minute walk or a short bus ride across the bridge to the Byward Market and the National Gallery. A stone's throw from the Canadian Museum of History, beautiful views and parks on riverside. Hotel was being updated during my stay but construction was not disturbing and rooms were already done to Best Western Plus standards. Staff very friendly and fully bilingual. Main downside is limited dining and shopping near the hotel.

"Not worthy of the Plus designation"
I5442TRbobc, 24 Mai 2016

Hotel under construction, no access to the balcony. AC blows into your face, too close to the proximity of the bed. City view is not quite as advertised. Breakfast is excellent, Staff is very friendly. Underground paid parking not very clean.

"Not the best Best Western PLUS"
Don S, 23 Mai 2016

Staff for the most part seem to purposely ignore individuals who are not articulate in French with the exception of front desk personnel. Facility dated and shabby. A/C unit in room extremely noisy and Ineffective, and apparently unfixable.

"Good value"
gbeintema, 17 Mai 2016

This hotel is located just over the Ottawa River in Quebec. The view from our room included the back of the Parliament buildings. There is a lovely park just across the street from the hotel. The hotel is under renovation, but access is maintained. The parking is very near (just behind) the hotel - this is good for a city hotel. The rooms were clean and the beds comfortable. The service in the dining room was a bit spotty - they seemed a little short staffed, but the breakfasts were delicious.

"Just OK"
Anthony A, 16 Mai 2016

The good: front desk staff, location, view of the Ottawa River and Parliament buildings. The bad: dirty carpets, crammed hallways and elevators, small rooms, not very clean, not enough parking and tight parking spaces, Resto food not great.

"Great View but Needs Work."
Wendyanna1995, 14 Mai 2016

Beautiful view of the Ottawa River and Ottawa Parliment buildings. Was clean. Great front desk staff. But very difficult for parking during reno's. Overall decent for the price. Walk to many attractions.

"Good Value,view,comfy bed"
susancarrick86, 13 Mai 2016

Good choice for Ottawa visit. Our room was located overlooking the river and nice view of Parliament Hill and downtown Ottawa. Bed was king size and very comfortable. Everything clean with small fridge and coffee maker. Has a small restaurant on site and a pool which we did not use. There is a Macdonalds a five minute walk from hotel and small store for beer and wine next door. Some renovations but not too obtrusive. Parking is 11.00 per night and onsite. This hotel is situated right on the bike trails and park plus walking distance to the History Museum. Walk over the bridge to all Ottawa has to offer including Byward market and pay a lot less than downtown. Excellent for runners and cyclists for access to trails.

"Close to everything"
Don T, 13 Mai 2016

Great location , rooms dated but very clean hotel , beds new and comfortable with great view of the river , need a better restaurant and parking limited outside . Staff very friendly and helpful and speak English !

"Last minute travel - excellent location"
MAB23_new, 11 Mai 2016

From the moment I walked in, the staff could ot have been nicer. They made me feel very welcome. The room was very clean and spacious (King bed) and there was a nice view of the river. It was quiet and the beds were comfortable. My only criticism was that if you drive, you have to check in and then go back out to your car to put a ticket on your dash. I was tired and had just kugged alkl my stuff in and had to lug it all with me again. The parking lot is very small, I got the last spot. Not sure why they cant just take your license and do a comparison to a list and the vehicles in the lot.

"Fantastic Stay"
Robyn S, 05 Mai 2016

Had a wonderful time at this hotel! The staff was wonderful and the room was better than expected. We had a nice room with a separate bedroom. It was nice to have a living room area as we were there for quite a few nights. Having a microwave was very nice as well. It was within decent walking distance of all of the things we wanted to do, which was great. It was just a super quick walk to the bridge that takes you into Ottawa. Definitely try the restaurant while you're there. The food was fantastic.

"Under construction"
Cliff M, 29 Avril 2016

GOOD: The location of this hotel is perfect. Right across the river from Ottawa, across the street from a great museum, History museum. There's a park with a nice bike, walking path that follows the beautiful Ottawa River. The pedestrian bridge path that leads to the Byward market in Ottawa. This stay was painful in every way. From the minute of the check-in to my way out the door. The staff know the state of their workplace and try their best to make you forget what you are getting into with their smile. The room was nice, spacious and clean. the view of Parlement Hill was amazing. However, the patio door lead to no patio. Thankfully it was locked and blocked off. Internet was quick and reliable. BAD: To start things off, there's only 30 parking spots in front of this hotel. Depending on the time of day that you arrive you'll have to get a treasure map to find out where the other "lots" are. The path to find these lots are narrow, under construct, poorly lit, not for the squimish, homeless drinking and being sick in the area. UGLY: Finally, inside the lobby has been somewhat renovated, but only has one working elevator. (Don't take the stairs without proper immunisation). The hallways leading up to the rooms are still under renovations. In summary this hotel is located a prime location. The potential is clearly there. Unfortunately, the building is in such a disaray that it would be best to shut it down and re-open once all construction is over. Personnally I wouldn't recommed this hotel for the time being. Considering there are so many other options within distance I would recommend to stay away until construction has been completed.

"Week end in Ottawa."
User, 16 Avril 2016

Good price (2 night stay). Clean space. Nothing out of the ordinary. It reminds me of a Best Western. We've stayed before in the past, and this is by far a better room. To say one thing, the elevator is slow.... we're top floor, so I'm not taking the stairs.

"Brad"
Brad C, 13 Avril 2016

I came from Vancouver for a family emergency on a overnight flight. We had no sleep and were in distress. We asked for a room and explained our situation. A rep at the desk seemed sympathetic and checked us in at 100.00 a night plus taxes and fees. After the check in when we were leaving for the hospital the manager came out and said we had to pay 30% more. We had no choice but to agree. That is bad enough. The hotel had no facilities the restaurant was less than poor. It was dirty and under construction. I have only experienced one worst hotel experience and that was in the mexican geto in chula vista. Do not go to this hotel

"Relaxing stay"
Valerie M, 11 Avril 2016

Hotel room was clean, excellent service from hotel staff. Internet was slow in the morning. Great location, easy to find, fairly close to amenities and downtown Ottawa. I will choose to stay at this hotel again in the future when I am back in the Ottawa area.

"Good experience with Best Western"
Trung T, 10 Avril 2016

Nice place to stay, close to different interest points in Ottawa; Byward market, museums, historical monuments. Great view to the river and to city, even in wither with specific room. Great staff and services. Regret not enough time to stay more but probably going back to this hotel in upcoming opportunity.

"Very fair price for what you get"
Lise G, 05 Avril 2016

Family meeting up in Ottawa - the staff was very friendly and the rooms have been well refurbished + nice lobby. We enjoyed our stay. I would also recommend this Hotel for people that have business to attend to in Ottawa - simply in walking distance over the bridge. Great location and a bit less expensive than Ottawa.

"Very good location"
Edvin V, 30 Mars 2016

Helpful staff and very good location to visit the capital. You can walk to Wellington street, where the main attraction places are. Prefer the river view rooms for amazing city sight. We asked the staff for recommendations about restaurants, cafe and things to do, and they were really helpful. Thank you!

"Hotel Overall"
Amber P, 21 Mars 2016

The hotel rooms were ok, but I found a hair in my bathroom. There were no towels by the pool and only one changing room. The beds were comfortable and the staff were pleasant. The pool hours were very reduced for weekdays but there was a lifeguard available.

"Too noisy"
Annie C, 21 Mars 2016

The receptionist made us stay at lowest level and with other guests that slammed the door at 3 or 4am. I made a call at 3AM to the front desk and there was no answer. The second time I called the guy was kind enough to come up and notify the guests to keep it down. Overall my experience was not very pleasant.

"Convenient"
pragmatique01, 18 Mars 2016

Stayed here overnight for a competition. Ok room convenient but really prices are quite high for the type of place and season. Neighborhood is a tad scarry. All is there but way overpriced. View from our room is cool but room neighbors are super noisy banging doors and yelling in hall. Not hotels fault i agree but noise travels quite a bit. Place is clean and staff friendly

"Very satisfied"
Gerald B, 17 Mars 2016

The indoor pool was the big attraction. We had our daughter and grand daughter with us and it was a good place to spend some time together. We thought the rates at this hotel was right on. If possible, I would recommend that guests be notified in case the restaurant is left closed.

"Poor service and very low professionality, one of the woman in front desk nastasha is an terrible worker."
Jenny L, 14 Mars 2016

Hi, been in the hotel few times, the view is perfect, very close to Ottawa make the place special but some pleople in the hotel not deserve the work, this time was a woman, named nastacia o nastasha, i was asking details about parking and about the pool, i got my answers in very bad mood and not much education, i hope somebody read this comment and hire better human quality for front desk and the hotel in general, the rooms are not the best but we had felt well, insisting in the front desk guy last time really unprofessional Ives if i remember well, and the woman now smiling in my face in french because i dont understand her language, the old guy in the rooms very friendly.

"Stayed on Best Western Points, 3.5 Star Rating"
LarryMcd, 13 Mars 2016

Visiting Daughter at University of Ottawa. Used 20,000 points per night plus $11 per night parking. Had to park in lot one block away as front parking lot full and pick up truck too tall for underground lot. Don't believe they have complimentary breakfast. Room was on 7th floor facing the city of Ottawa and the Ottawa River. View was beautiful!! Nice large balcony to enjoy the sites. Room was clean and comfortable. Wish they had a multi-outlet to plug electronic devices into on the night table. Only other minor issue was older toilet that hoped for the best that it didn't plug up when I flushed it (it didn't) Quiet neighborhood. Close to all the museums, 10 minute drive to the university, 10 minutes drive to Costco in Gatineau for cheap beer. Would definitely stay again.

"Best Western - Gatineau"
rackwick1, 08 Mars 2016

We stayed one night on the 4th floor in a lovely room looking out over a park, the river and the parliament buildings and downtown Ottawa. The reception was quick and efficient and the employees responded to our request for directions to the TD place (the Brier was on) with cheerful enthusiasm, printing out maps and instructions. The room was large, had a very comfortable king sized bed and was as clean as a whistle. I particularly appreciated the night light in the bathroom while in a strange place. Parking in front of the Hotel is not sufficient for all the guests and provision is made to park nearby outside or in the basement, which is accessed by a surprisingly steep ramp. Once inside the garage, we found it to be poorly lit and the location of the exit door to the lobby was not particularly evident. The restaurant was quite adequate, the service polite and efficient, the hotel quiet and clean throughout. This hotel is very well situated with easy access on foot to many of Ottawa's attractions.

"Genuine top quality service"
Shawn T, 05 Mars 2016

The manager and staff at this hotel were very friendly and genuine. Myself and my family thoroughly enjoyed our stay and would highly recommend this hotel. The location is excellent and the hotel very functional. The view on Parliament Hill and the river was greatly appreciated as well.

"Great stay"
Monika S, 03 Mars 2016

Booked this location for it's proximity to the World Cross Country Ski Tour and discovered a good place to stay. Our room was very good and had all that we needed. Front desk staff were terrific, housecleaning staff pleasant. The hotel is close to all major attractions. It looks like there's renovation work going on which can only improve what is already good.

"Met my needs"
Karen C, 01 Mars 2016

Nice hotel in a neighbour type setting. It's an older hotel under renovation. Staff are very nice and efficient. Restaurant is on-site which is convenient if you do not have a car. Restaurant was quiet and service was quick. Breakfast is not included but full menu for breakfast is available. Did not use the exercise room or pool so cannot comment. If you need a basic room, this will meet your needs.

"A great stay"
Timothy D, 27 Février 2016

Despite ongoing renovations ( which effect visitors little or not at all) it was a marvelous stay!! The staff at the check in/out were wonderfull. The housekeeping staff were good fun to chat with in passing. Incredible how these people manage to be so friendly while working so hard. Very impressed.

"Good Rest"
Doffie1974, 25 Février 2016

We were in town for a hockey tournament of our grandchild. Didn't stay at the hotel very long. But we can say that it is well located, close to downtown and yet far enough to be quiet. The personal at the desk are extremely sociable and pleasant. They like what they do and it shows. Presently going under renovations, but still quiet.

"4 night stay"
SCR1954, 24 Février 2016

Stayed 4 nights while on course. Was there for the big snow storm of 51 cm. They do not do a good job of snow removal from this parking lot. Left 3 days after the storm and got stuck Staff had to push me out. Big shout out to Elana in the restaurant the night of the storm. The cook never made it in but she took charge and though limited menu ensured those of us there got something to eat.

"Winterlude"
Deborah M, 20 Février 2016

Excellent location if attending the area for Winterlude. It is across the street from one park with a free shuttle to the other locations. Staff were helpful. Parking convenient if you can get a spot in front of the building, otherwise you have short walk. There is a decent sized indoor pool for the kids. Nice view of Ottawa and the sunrise.

"First time and probably last time"
Joe J, 28 Janvier 2016

I checked into this hotel with no status with Best Western, I was on a free night stay through the Aeroplan program. Out of the 9 floors stayed on the 2nd floor. Check in & out was very professional and pleasant. has two big double debs, extra pillows, very comfortable, big screen TV. TV is controlled by a normal retail cable customer box in the local language instead of the simplified tv remotes the major chains use. No laundry bag, dated and small room, no plug in for todays teck tools and toys. my son and I felt as we were in a big closet. The worse part was as we tried to sleep in, they were doing renovations in the room next door so that was our wake up call this morning at 8 AM. I stayed in these type of rooms and hotels many, many years ago when I was in my 20's. For budget minded people this is great value, hotel is along the Ottawa river, next to the museum. Parking is $11 plus a lot of taxes. We stayed here because we used points so it was free.

"Surprised we were!! would go again"
justretiredbogo, 26 Janvier 2016

Had the opportunity last weekend, to spend an overnight at this hotel. We found a parking spot very near the front door, making it easy for carrying/wheeling the luggage to the front door. These doors opened automatically-that was so nice and easy. Have found other hotel doors have to be opened manually and that is very difficult when you have several pieces of luggage. Pierre, the front desk clerk, at that time period, was very friendly and helpful. The elevators are close to the front desk-handy- don't have to take all the cases down a hall and around a corner. Our corner room had west and south facing windows. The balcony doors were closed for the winter. The room was a good size for the king size bed, reading table with comfy tub chair, the desk had all the electronic plugs and office chair. The television sat on the dresser that also housed the small refrigerator. The washroom had all parts required, including shampoo, conditioner, lotion tubes, sewing kit, and makeup remover pads. The closet had several hangers and iron with board. There was plenty of space to walk around. The rain shower head spray felt good on the skin. In the morning, we ate breakfast in the main floor restaurant (presently only open for breakfast). The usual Best Western Hotel buffet self-serve breakfast was not available. We chose our own seating, the server offered coffee or tea, and gave us plasticized menus, with a large selection of breakfast items. There were so many, it was difficult to decide. My husband enjoyed the waffles topped with strawberries and whipped cream. For me there was a big decision between eggs benedict or bagels with lux, cream cheese, capers, onions-this I enjoyed very much. The good tasting coffee was endless, while we watched some news on the venue television. When we were finished, the restaurant started to fill up with families and couples. Improvements: There are two bed side tables, each with a lamp. But there were no sockets for electronic plugs on the tables or part of the lamp base. Good: We really liked, the ordering from a menu due to the larger choices of food items. WE would go back again.

"Meh"
tiff76, 05 Janvier 2016

From the outside looks like a gross unkept place. Inside not much better. Our bed was full of hairs so we asked for new sheets. The service was great very nice girl at the front desk. I think the $11 for parking is a scam considering it's their own parking lot. Used my CAA cars and got 10% off. I wouldn't stay here again.

"Very Nice Well Kept Hotel"
Kim N, 04 Janvier 2016

We had a very nice time. Clean and very Quiet for a Saturday Very comfortable beds.We enjoyed our stay.Had no problems with our check in or with our check out. hotel is under contruction which was kind of a drag seeing how they couldnt provide us with a riverview.They did however upgrade us. Over all a good experience.

"Excellent Hotel"
Jose G, 02 Janvier 2016

For evaluating a stay at a hotel, my priorities are the quality of the room (quality of bed, cleanliness, room's space, and recent furniture) and the staff (always available and smiling) We were in the middle of a winter storm at Gatineau, public transport was impracticable and lots of cars stuck in the snow. But nothing of all this changed the staff and they continued to make us feel at home.

"Extremely comfortable and cozy room!"
Patricia C, 02 Janvier 2016

Anyone visiting the Gatineau or Ottawa area should stay at this hotel. Our clean and cozy room had been totally renovated, the bathroom was modern and had a rain forest shower-head. We had a river view overlooking the Parliament. The park in front of the hotel had been decorated with thousands of lights for Christmas, it was magical. The outside of the hotel is being renovated at this time but don't let it deter you from staying at this wonderful hotel. The staff were out of their way courteous.

"good for the price"
PIERRE G, 29 Décembre 2015

Hotel interior is outdated, construction work being done on exterior of the building so if you book by internet you are not aware. We were Lucky construction holidays. The beds are very good. Parking fee is 11 $ a day another thing not mentioned on internet site. Breckfast is not included like most Best Western and quite expensive . We opted for McDonald's about 1 block from hotel

"Worst experience"
Su B, 17 Décembre 2015

This is by far the worst hotel I have ever stayed in. The halls were filthy dirty. The rooms were worse. The bathtub had mould. The carpet in the rooms was so dirty. It smelled terrible. On top of it all, a room on our floor was broken into and the person's laptop was stolen, the television was stolen, and their child's backpack was stolen. The breakfast that we paid for had day old toast, runny eggs, and brittle dry bacon. My van bottomed out on the ramp up to the parking lot. I feel sorry for the staff. They seemed very nice but in a terrible place.

"Sketch Western"
Chris A, 14 Décembre 2015

Out dated this place may have been great in 1960 but with so many new and improved hotels price point might be the only thing attracting anyone to this place. If I was still in high school trying to take advantage of cheap beer at age 18 I'd be in.

"Welcome Stay"
George W, 09 Décembre 2015

My wife and I had a pleasant experience at this hotel. The staff was extraordinarily helpful and very friendly. They made us feel welcome the minute we entered the lobby. The location is great being right across the river from downtown Ottawa. They also had parking on site which made everything easier as we did not have to carry our luggage very far and we did not have to drive into town paying and spending precious time looking for spots. The room was great as it was very spacious and clean. Everything worked properly and the beds were perfect for a good nights rest. If you are ever traveling to Ottawa I strongly suggest this hotel.

"disappointed"
Yuan L, 07 Décembre 2015

when i go to best western, i think of quality and service. didn't feel so well on this hotel's hardware,just too old.The staff are nice and easy, but didn't like the old style, plus the air conditioning is noisy at work, no hot water kettle in the room and no teeth brush in bathroom.you need to buy your own breakfast at lobby,and need to pay additional $11 dollars for the parking. It feels like a motel to me. where is the cuffy and comfortable BW?

"Very let down"
laulaupip, 05 Décembre 2015

1) Arrived on a Saturday after a 9 hour drive and the hotel was full of kids hockey teams who ran around until 1:30, up & down the stairs beside our room. Complained, hotel didnt do anything. Complained the next day & got free parking for that night. 2) Hotel is undergoing extensive renovation with noise all day. Used hotels.com to book it - no mention of this on the hotel profile. Complained and got free parking. Parking is 11 CAD/day so it was not much compensation after not being able to use the room all day. I would stay at the Four Points rather than here. Colleagues also stayed at the crowne plaza and they said it wasnt great. For the small savings, i dont think it is worth it.

"Excellent stay."
Scott C, 25 Novembre 2015

Huge clean room. Free wifi. Great omelette for breakfast. Parking was available outside for a reasonable rate. Just over the bridge on the Quebec side of Ottawa. Friendly staff. You always know what you get with Best Western.

"Great for the price "
TravellingPriest, 20 Novembre 2015

I've seen this hotel many times and finally decided to try it out when in town for a regular business trip. I stayed two nights. In general I was happy and it is a fantastic value for the price I paid, which shocked me it was so low. A few notes. On the positive, the room was clean and well maintained. There are spacious balconies. Bathroom was tight but well stocked. There is an indoor pool that is not busy and a business centre with a printer. The wifi was very consistent. The TV had many many HD channels and a very large TV. My room had a full kitchen that was very well stocked. Staff were very friendly and no lines. There is an on site restaurant but I did not try it so can't comment. On the negative, sound travels easily and I could hear everything through the door to the adjoining room. The kitchen could actually be in a museum, especially the stove! Some of the items in the room were only in French, instead of bilingual, which surprised me given this is a US based chain. My keys both demagnetized the first day. Elevators were quite slow. The curtains had stains on them and should be washed (blood or something else similar colour). Half of the building is under renovations so be prepared. Other than seeing workers in the hallway it did not impact my stay at all. I would stay here again!

"Excellent hotel"
Scott C, 20 Novembre 2015

Incredibly large comfortable room. Free wifi. Parking. Good value breakfast: I had an excellent omelette. It was clean and professionally presented. 24 hour reception just over a bridge in the Quebec side very close to Ottawa.

"Lovely"
Ellen P, 17 Novembre 2015

Excellent location. Nice view. Good staff. Lovely rooms. Staff was helpful with suggestions regarding restaurants and attractions. Construction was made as inconspicuous as possible. Very comfortable beds. The room was large and comfortable. WIFI was fast.

"Best Western PLUS Gatineau-Ottawa"
Nicholas D, 09 Novembre 2015

The hotel is ideally located with an excellent view of the Ottawa River and the city of Ottawa. The rooms are clean and very comfortable. There is a restaurant there with excellent food. There is also a swimming pool to go for a swim and relax. Another benefit is having a pleasant park in front of the hotel where you can go for walks along the river.

"Super old noisy hotel pretending to be 4 stars"
Etienne D, 31 Octobre 2015

Paper thin walls. Noisy. People having parties all the time. Had to change room at 4am because night staff was unable to tell people to calm down.. Breakfast rate forces you to choose one menu option even if you'd like something cheaper... food not fresh. Restaurant staff not real waiters... this hotel is in dire need of refurbs.

"Terrific Staff and River View."
Frank A, 31 Octobre 2015

Stopped in at this hotel on our trip to Canada's east coast. Hotel staff were very friendly and helpful checking in and out. Breakfast was very good as was the service staff. Would recommend this hotel to travelers for both single nights or extended stay. We stayed 3 nights and enjoyed every minute. Front desk staff were terrific, Natasha has the personality to do well in the business. Bite burger joint, in Byward Market, was recommended for dinner by staff and it was very good. Hotel is close to Parliament and several museums and overlooks the Ottawa River, will stay here again.

"not what expected"
David W, 29 Octobre 2015

for the location, web rating and PLUS title beside the name I had much higher expectations. staff are good. rooms are decent. parking is below average and I felt uncomfortable parking a nice car there. some nights there were no spots available and I had to park down the street. older building and lucky to be in a great location otherwise business would be low.

"Hotel"
Tony A, 08 Octobre 2015

This Hotel is ideal for a trip to Ottawa, very close to Parliament and reasonably priced. The staff are helpful and rooms are clean. We enjoyed a very good breakfast at a very good price. The rooms offer a great view over the Ottawa river.

"So so"
Ronald H, 06 Octobre 2015

They charge for breakfast, and charge for parking in an unprotected area. Not the quality I expect from a B.W. plus. The finishes were dated and needed updating. This is a good location but with lots of places to stay in ottawa this is not number one. kekek dududukdkdmgmdkdfmdmms......

"Great Price and Location"
cfieldguide, 01 Octobre 2015

I recently returned from a three night stay at the Best Western Plus Gatineau. The hotel is situated across the Ottawa River from downtown Ottawa, just two blocks from the Museum of History and just steps from the pedestrian bridge to Ottawa. The hotel is a good budget option to the expensive hotels in downtown Ottawa. The parking fees for this hotel are also much cheaper than Ottawa hotels. The desk staff were friendly and very knowledgeable about the Gatineau area. I had booked a basic room which had a view of the houses behind the hotel, but as we were busy seeing the sights in Ottawa we did not care. The rooms at the front of the hotel have an amazing view of the park across the street and Ottawa. The room was nicely appointed and the bed was very comfortable. Very clean but small bathroom. The hotel has an indoor pool and an exercise room which we did not use. There is also a small restaurant open for breakfast and dinner. We ate there for one dinner and one breakfast and were not disappointed with the food or service. I particularly liked being so close to the pedestrian bridge to Ottawa. A short 15 minute stroll takes you right onto the parliamentary grounds and the bytown market is only a couple of blocks away. During rush hour traffic we actually beat the bus on our daily stroll into Ottawa. The bridge is popular with both tourists and locals. You also get an amazing view while walking over the bridge. There are also some excellent restaurants within walking distance in Gatineau.

"Nice hotel."
Suz1985, 25 Septembre 2015

Stayed here for one night recently, and it did the job, clean, comfortable and spacious, with a beautiful river view. The bed was very comfy, we slept like logs! Breakfast was good, apart from being served a mouldy bagel! The staff were extremely apologetic and gave me my breakfast free of charge. Good location, ideal for a base to explore Ottawa.

"Visiting our Nation Capital"
Lynn B, 22 Septembre 2015

The hotel is very convenient. The staff are wonderful. The room is perfect for a quick overnighter. The bed is so comfortable, I'm glad I had plans. Otherwise I could have been persuaded to stay longer in bed!!! Thank you Best Western for making another stay successful!

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