Best Western Plus Hotel Gatineau-Ottawa,  Gatineau

4.0/5  - based on 797 guest reviews.
131 Rue Laurier, J8X 3W3, Gatineau, Canada - See map
+1 819 770 8550 +1 819 770 9705

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1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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There is no reason to overpay for an incredible Gatineau hotel when you can have spacious, luxurious accommodations along with a great price tag. This Gatineau hotel is only minutes from the Ottawa Convention Centre, Canadian Museum of History and Casino Lac-Leamy. There are attractions to suit everyone in the family. Our salt water swimming pool is divine. However, our location, minutes from downtown Ottawa, is what draws many guests to this hotel in Gatineau. Close proximity to many tourist attractions like the National Art Gallery of Canada means that a little cultural experience is always an option. Parliament Hill is another must-see attraction and is only minutes from this Gatineau hotel. Our family-friendly rooms with balconies are well-priced and comfortable. Business travelers have struck gold at this Gatineau hotel. We are proud to host employees of Kruger, the Edifice Fontaine building, Place du Portage office towers, and the Louis St. Laurent building on a regular basis. Go ahead and mix some pleasure into your business travels. This Gatineau hotel is the only waterfront hotel offering spectacular views of the Ottawa River, Parliament Hill, and other famous landmarks in Ottawa. The Best Western Plus Gatineau-Ottawa Hotel features a prime location less than one kilometer from downtown Ottawa. Our conference center facilities and onsite catering accommodate groups of 10 to 270 people. The hotel offers 133 non-smoking rooms and suites just steps away from major attractions including Jacques Gatineau Park. Book a premium room at the Best Western Plus Gatineau-Ottawa for all the luxury and none of the expensive fees. Thank you for your interest in Best Western Hotels!

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Room 1

Guest reviews


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based on 798 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
274
Verygood
 
260
Medium
 
135
Poor
 
81
Horrible
 
48
Business Business 159
Couples Couples 263
Family Family 244
Friends getaway Friends getaway 62
Solo travel Solo travel 30
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Gatineau-Ottawa,Gatineau
  • 5
    « Fine Place to Stay »

    Handy to a bridge that crosses the river to Ottawa, this hotel offers rooms with spectacular views of the river action and of the Capital's beautiful public structures: the Parliament Buildings, the Supreme Court, the National Gallery, the Prime Minister's residence, and, almost beside the hotel, the Canadian Museum of History. All of these attractions are within easy walking distance. We cycled well-maintained bike paths along the river's banks to Aylmer, upriver, and to the lovely Lake Leamy Park. Beginning with Melissa, who took our reservation by phone, to Pierre, who helped us to store our bikes, without fail the hotel staff were welcoming and generously accommodating. Our room--actually a roomy suite, since we were upgraded on arrival,--would have been perfect had it been tidied after our first night. Overall, this is a minor complaint. I strongly recommend this hotel.

    1
    « My team stayed four nights and used the conference room for a team meeting for three days. »

    My team consisting of 13 people stayed at the hotel for four nights and met in the conference room for three days. Great location, great facility for our small group. Staff at the hotel were attentive to our needs. Short walk to downtown Ottawa with a spectacular view.

    3
    « Great location, rooms and staff »

    Overall OK destination. This is my third time here and will go back. Modern and clean. Rooms are nice with all modern amenities. But not sound proof and, for some reason, no U.S. TV networks available and no on screen TV guide! SLOWEST ELEVATORS EVER... So get a lower level room if you can so you can hop up a flight or 2 via the stairs. Also, except for breakfast, go eat elsewhere too. Much better food, service and reasonably priced restaurants within walking distance. A fully stocked convenience store is kiddy-corner across the street from the hotel. Very convenient.

    3
    « Location is best part »

    This was my third time here. Love the staff, location, room decor and modern amenities. When booking online, I add a note that I would like room facing the river. The view of Ottawa accross the water with all the government buildings and parliament is spectacular. Even at night. The available indoor parking (extra) is nice too. Just a few things to know: 1. Sound proofing in rooms is not good. I had a snorrer in the next room that kept me awake 2. Elevators are painfully slow. Very painfully slow... 3. Although free, the outdoor parking has very few spaces.

    2
    « I don't understand why there are so many good reviews?! »

    I will start by saying I travel a lot... I stay in hotels across every budget and rarely am I actually disappointed.. This hotel is tired and drab. The carpets are dirty and the rooms have no appeal. The fitness centre is one small room in the basement with 4 machines in it. I don't expect an amazing gym in a small hotel but at least a half decent one? The location is not great - on the wrong side of the river and with little around it (I should have checked this more closely before booking). The food in the restaurant was ok, not great but the breakfast did the job... I can safely say that should I return to Ottawa I would sadly not return here. The staff were polite which was a saving grace.

    5
    « A wonderful place in Gatineau-Ottawa »

    I chose this hotel because of its location and price. The location is excellent, both for views across the river, and for the ease at getting to major Ottawa area museums, etc. It is easy to find, with parking on site. It was clean and quiet during my stay.

    5
    « Exceeded expectations »

    We picked this location for our trip to Ottawa because there was a great rate, good reviews and the location seemed okay. It wasn't until we arrived that we realized that the location was incredible. Right on the river across from parliament hill, accessible and adorable parking, beautiful park across the street - more than we expected! When we booked it we felt like we had "settled" on something that would do the job, and we arrived, felt like we had won the lottery. The employee at the front desk was super nice and made check in a breeze. She even upgraded us to a room with a view of the river. When we got to our room on the 8th floor and looked out the window, the view was jaw dropping. We would definitely stay again on our next visit to Ottawa.

    3
    « Quality service and room, couple shortcomings »

    We have stayed at BW's across the country. This is the first where we had to pay extra for breakfast and parking. Although we knew this in advance of our stay, it still did not reflect the $$$ efficiency we have come to associate with BW. The advertised price on Trip Advisor does not reflect the actual per night stay. Add about $13 parking and about $10 pp breakfast.

    4
    « Where's the tea? »

    Hotel has all amenities, was disappointed to realize that there was no breakfast bar or teas in the room. But rather a restaurant.... definitely not what I am use to from a Best Western. That said I had a great view of the river and Ottawa. Was close enough to walk to both the office and take a stroll on Parliament Hill.

    5
    « WOW! WOW! WOW! »

    I support all the previous positive comments. Many thanks to Mr. Pierre Beaudry and his excellent team. They were outstanding and so kind for my mother's 88 years old anniversary. As suggested by Mr. Beaudry, we had the Parliament Suite on the 9th floor (river view with a balcony). My mother found on the bed Birthday wishes from Mr. Beaudry & team and a nice bamboo plant as a gift. This was very thoughtful! We definitely recommend this hotel for his excellent & courteous service and the river view on the 9th floor...simply WOW!

  • 4
    « Met Expectations: Clean with a Stunning View »

    Property was clean and in good repair, with nicely appointed rooms. A very comfortable stay and staff were welcoming. The best feature: the view of the capital across the river from the room. 9th floor offered a great vantage and the view was serene - great value for the price point and this property's definitely a consideration for a return trip.

    5
    « Great Stay »

    Amazing beds and pillows. Best sleep of the last year. Awesome service. Very professional. Went out of their way to accommodate anything I asked of them. Restaurant had good food and excellent coffee. Would definitely stay again.

    5
    « A Best Western Win »

    We stayed here for 3 nights the last weekend of Winterlude. Fantastic location just on the otherside of the bridge linking Gatineau and Ottawa. Getting to locations in both Ottawa and Gatineau was a breeze. We had a king room with a mini fridge and a great view of parliament. The room was basic but clean. Perfect place to grab a nights sleep. We paid for breakfast in the morning at the hotel restaurant and were not disappointed. The front desk staff checking us in could not have been friendlier. Parking was a bit tricky but were able to find an underground space every night. All positives with this one. Would recommend to someone with tempered expectations.

    5
    « And yet another great stay »

    There is only so much you can say about a hotel - but Ive stayed at this location more than a half dozen times, different rooms, dates and times and have always had a great stay. Staff have always been welcoming and accommodating with my requests - thus for this reason I keep coming back.

    5
    « Winter Festival Weekend »

    Awesome location for the Winter Festival. Within walking distance to the park right across the street, Ottawa proper, and the Canadian Civilization Museum. Staff was helpful and friendly. Room was clean and fresh. Have stayed here several times and have never been disappointed!

    5
    « Great Hotel »

    Had the pleasure of staying at this hotel this past weekend, and I was very pleased with the hotel and the cleanliness. Location is also fantastic and the front desk personal were very pleasant to deal with. Would recommend this hotel to anyone

    4
    « Weekend getaway »

    Awesome location! Our room face the snow sculptures that were lit up at night, and parliament hill. We were able to walk into Ottawa it take the winterlude bus. Hotel was clean and staff were friendly and helpful. Our only complaint is the restaurant. We went for breakfast sat ourselves and five mins later waiter noticed us and brought coffee. We sat for 15 min and watch other people arrive and have their orders taken. We told a waitress that this was happening she in return told the waiter and he just walk into the back. Horrible service! We left money for our coffee and had to go to the front desk and get names of restaurants to drive too so we could have breakfast . I should add the restaurant was not busy

    2
    « Great location, though many issues for our stay »

    Our family had a great stay in Gatineau-Ottawa. I wish I could rate the hotel better as there were some positives, but unfortunately the negatives weighed heavily: Some issues: - our plan was to enjoy parts of our stay by the pool, but on a Sat-Sun-Mon (Family day holiday in Ontario) the pool was closed almost all of Sunday (closed at 1 pm for some reason??) and didn't open until 6pm on the holiday Monday (after checkout - we were long gone by that time). This was an important part of choosing this hotel (several hotels in the area didn't have a pool) and it was disappointing to not be able to make better use of this amenity. - The room we had was very tired. Stains and wear on chairs, carpet was quite old. A bit smelly. On last day of stay no hot water for a shower. We didn't have anybody come clean our room on the Sunday (despite being out of the room all day). It wasn't just our room, we had friends in another room at the same hotel and they had similar issues. - The hotel restaurant was really understaffed despite it being a busy weekend for the hotel. I felt bad for the restaurant staff as they really tried their best, but we waited a really long time to get in to the restaurant and a long time for our food. The food however was reasonably priced and of good quality. There were some positives: - The location is the best (A+) you can get being outside of downtown Ottawa - we walked across the pedestrian bridge to the city and were in the heart of downtown Ottawa in 20 minutes. It probably would have taken more time to drive and find parking. - The view of Ottawa was great from the hotel and the outside of the hotel looks great. - The price we paid was a decent value for the location. Parking at $12 a day was very reasonable. Though walking from the parking to the hotel was a bit treacherous as the sidewalks are coated in thick ice. there was some underground parking which we didn't use. - Though I mentioned the hotel was understaffed the people who worked at the hotel were helpful and kind (and very willing to speak english as our french is lacking) . - Though this doesn't relate to the hotel there are some awesome restaurants and attractions just a short walk from the hotel. I probably wouldn't stay here again (though if the interior of the hotel got an update and the pool hours were made more reasonable I would reconsider).

    5
    « Winterlude stay 2018 »

    This hotel is a prefect location for Winterlude events. Walking distance to snow sculptures and tubing, shuttle to other events right nearby! All 4 of our rooms had river & city/parliament views, as well as a view of the sculptures lit at night, just magical! The hotel staff was very professional and extremely helpful with our many requests (early check-in, special arrangements for 4 rooms....etc). Clean and well maintained hotel. We had a wonderful stay, thank you!

    5
    « Another wonderful stay »

    Went to the Winterlude activities and stayed at the BW+ again in Gatineau. This is our go-to place when in Ottawa as it is so close to all the activities. This is located right across the street from Jacque Cartier Park ( I think that is right) which had the Snowflake Kingdom display. We got our usual riverside view and had a great view of the park and the sculptures. With underground parking here, it was great as the snow made the parking lots a bit difficult in some cases. Front desk staff great as always. As we are repeat customers, sometimes things don't always go as expected. The toilet flush handle broke but I am a handy guy so this was quickly fixed. Somehow the rubber chain was a bit short so a hard flush pulled it off. We were good the rest of the stay. We had dinner at the restaurant on the second night and the food was satisfactory. The prices are reasonable and the quality was not great, but was edible. The express check-out is a definite plus. This is a great service as we checked out, leaving the access cards in the room and headed directly to the parking garage. In summary, another pleasant stay at our "second home" I think this makes it stay number 6?? We will definitely be back in the spring/summer for our yearly bike tour of the area.

  • 5
    « Great Staff »

    I have stayed here several times over the past two years. The hotel is recently renovated, it is clean, comfortable, and has nice views on the river side. On a nice day, relax and have take out dinner in the park across the street. Above all, it is the staff that makes this hotel great. They are always 100% professional, courtious and friendly. I feel very welcomed. A good price or good location will bring you in to a hotel for the first time, but great customer service will keep you coming back again and again as I do here. Before I found Best Western Plus, I stayed at many different hotels in the Ottawa/Gatineau area. Now I have only this one hotel that I stay in.

    5
    « Close to Events »

    We went for Winterlude and this location was in close proximity to most of the events. Easy to get to and Jacques Cartier park was right across the road where they had ice sculptures and events for children. Rooms were clean and service was excellent. Parking rate was reasonable. Good sized pool. We really enjoyed our stay.

    5
    « Great location and newly renovated »

    This is our second time at this fabulous location in Hull. We went to see the Mosaivernales this time, which is just across the street. Also close to Parliament buildings and the History museum, which we visited last summer, also within walking distance. After crossing the bridge we were in the Byward Market and dropped in to one of Ottawa's oldest taverns called the Lafayette. After a night of fun, we got back to the hotel and relaxed very comfortably in a nice room with a view of the river and Parliament buildings. Staff was great and very helpful with our stay. Loved it and would go back tomorrow. Lyne

    5
    « Amazing Hotel, Great Views! »

    We stayed at this hotel so we could be close to the Nordic Spa. It was so close, so very convenient. Wonderful, friendly staff made you feel welcome the minute you step in. Such Comfortable beds made you go right to sleep. Beautiful decor and very clean hotel. The views of the River and all the Christmas lights around made for such a beautiful getaway. I will definitely be back for a stay here, looking forward to it. Thank you for making a short vacation so enjoyable. Regards ??

    5
    « We will certainly stay here again! »

    The location was very convenient for our visits to family and friends in Ottawa. I loved the view from our room of the Christmas lights in the park across the street, the frozen Ottawa river and Parliament. It was especially magical on New Year's Eve to see the fireworks at the Parliament building from the warmth of our room on the 9th floor. The room decor was pleasant and the bed was comfortable. Even though there were 3 busloads of hockey youngsters staying at the hotel, everything seemed to stay clean and orderly. The front desk staff was helpful and friendly in calling cabs for us and making sure they arrived. They were patient in teaching us how to use the key to get to the 9th floor. They also made sure that we were able to stay in the same room for all 6 nights, even though there were 2 reservations--2 nights on points and 4 paid nights. The restaurant had reasonable prices, a good selection of items that were well presented and prepared, and friendly service.

    3
    « OK for the price point »

    The hotel is OK for the price paid, but there are some annoying parts. Firstly, having to pay for parking seemed excessive. Also, the pool was only open between 6 to 10 pm on weeknights. Plus, there were no robes in the rooms and no complimentary breakfast. I have stayed in many hotels in the past few years, and everyone provides some form of breakfast! I was surprised. On the positive side, I appreciated the free WiFi, our room had a balcony and a great view of Parliament buildings. Additionally, the hotel is conveniently located to a nice park, the Canadian Museum of History, and a convenience store.

    5
    « Totally satisfied. First time visit. »

    Room was kept clean every day with new supplies. Well done especially with the snow and extreme cold. Restaurant open and used for breakfast which was prepared as requested. Friendly workers and good service. Being with hockey teams and going to games in Ottawa other restaurant service was difficult. Would like to visit in warmer weather.

    5
    « What a wonderfull place! »

    Incredibly nice and friendly staff. Great location!! This hotel is at an excellent location and in close to Ottawa's downtown core as well as various locations in Gatineau. Was only 15 minutes from the Le Nordik spa where we went. Tks, for the special night!

    3
    « Needs updating »

    Great service and good restaurant. Interior needs updating. Rooms are clean but dingy. No plugs for phone chargers on the night stand! And pay for parking. Also the cancellation policy is way to much notice required.

    5
    « Top notch hotel »

    Very good hotel with many amenities and excellent service in both official languages as well. It as both an outdoor and indoor parking facility, closed to restaurants for delivery or take out orders. Front facing rooms have a beautiful view of a a park, the Ottawa river, and downtown Ottawa including a back view of the parliament buildings showing the library and the peace tower.

  • 3
    « Pool Has Accessible Issues »

    We received a friendly greeting and got a quiet room that we asked for in our advance booking. The room was at the end of the hall and had a balcony and large window in the bathroom which was great. It was clean and came with two double beds, not two queens. The bathroom was on the small side and needed some attention to trim. The pool, though heated, was a little on the cool side but ok. You have to go down stairs to get to it so it may be an issue for people with mobility difficulties. You have to pay for breakfast and there is no restaurant close by. The hotel is right at the bridge to Ottawa and it is an inexpensive ride to the market and parliament. I would go back if the price was right.

    3
    « Satisfactory »

    Rooms seem to be only double beds and not queens, so if sleeping two in bed then maybe not that comfortable. Good access to Ottawa and Parliament of Canada. It is a older hotel and rooms hallways show it.

    4
    « Good location, needs more options for supper »

    Friendly staff, good price, and clean rooms are all a plus. The location is great for seeing the Parliament buildings and other Ottawa attractions. However, the restaurant isn't available in the evenings, and while you could walk to other restaurants in the summer, it's not very convenient during a cold and snowy Ottawa night.

    5
    « Enjoyable Stay »

    The hotel and the staff were very pleasant. After my long journey this was so important. I enjoyed my stay immensely. I would definitely stay at this hotel again. The location of this hotel is perfect for business in the downtown area.

    4
    « Pleasure to visit family »

    This Best Western is very well located. It is clean and quiet. Always well received by staff. Restaurant and food very nice and good. We have stayed here before and have always been well treated. Would recommend to friends and will return.

    2
    « No restaurant, no bar. Sold a blank! »

    There is no bar or restaurant at thus hotel and getting a taxi us a case of luck. Staff are friendly. But best to avoid unless you want a cheap stay and have a car to get you around. The website does not tell you this!

    4
    « Rescued Us From A Bad Travel Lodge Experience »

    After being up all night at an Ottawa Travelodge with noisy guests I called the Best Western Plus Gatineau-Ottawa as it looked good on the website. Martin and his staff got us into a nice room with a view of the Parliament Buildings on Grey Cup weekend.

    5
    « Exceptional Customer Service is a Life-Saver - Really! »

    While on a business trip to Ottawa, one of our employees fell seriously ill in the early morning hours. The BW Gatineau General Manager and Staff immediately contacted an ambulance to transport him to the hospital for medical attention. They then gathered his belongings and held them in secure storage awaiting further instructions. They also assisted in returning his rental car and graciously took his belongings to him later once he was moved to the general ward of the hospital. Their quick action, effective communication and compassion for his condition was extremely helpful in getting the help he needed and following through to ensure all his needs were met afterwards. Our company is very appreciative of their exceptional customer service. I must add, another very admirable thing about this experience was that the General Manager gave his staff full credit for their performance in this time of crisis.

    5
    « Very good place to stay »

    Very good environment and great desk staff Excellent room and amenities in very good working condition The staff has been great either at the front desk or in room service. I want to specifically mention Chantal who took care of my reservatrion on phone and received me at my arrival at the front desk. Very kind person. Well done

    2
    « poorly renovated old hotel »

    I chose a suite as I had lots of work to do at night. I didn't get a suite: it was a room with a bid kitchen, no couch no separate area for the TV, just a bed and a desk. Very of with a new appearance on the outside. Bad service at the front desk. Located in a residentail neighbourhood, so no restaurat choice within walking distance.

  • 5
    « Awesome experience. Highly recommend this property! »

    It was my very first stay at this property as I was travelling to Gatineau for a business conference. The desk and restaurant staff were all very friendly and I was upgraded automatically to the Executive floor. The king size bed had a super comfortable luxury pillow top mattress and pillows that my head just sunk into after a late night flight. Breakfast was delicious as well and was served quickly despite the fact that there were many others in the restaurant. Thank you!

    3
    « It's just okay »

    I stayed here for a week 13-17 Nov attending business in Gatineau. Decided to stay on the Hull/Gatineau side instead of fight the traffic of the bridges each morning. To be quite honest I would have rather stayed at the Ramada or the Plaza as it's closer to downtown, shops and restaurants. The Best Western is near none of those things. You will need to travel for everything. There are a few restaurants around but pickings are slim. This hotel isn't all bad though, it is near parks and walking trails, near museums and the parliament. It surely would be convenient for all those things but not for what was looking for. On top of all my negativity, I still had to pay for parking, an extra $12 a night. Seemed ridiculous to me but what's a person to do, park on the street and come out to a towed vehicle in the morning? Again, it's going to depend on what you are looking for in convenience of a hotel, this wasn't what I was "entirely" looking for. Not the hotels fault truly, I should have done more research and booking my hotel earlier would have helped.

    5
    « Incredibly informative and friendly staff. Great location!! »

    This hotel is at an excellent location and in close proximity to Ottawa's downtown core as well as various locations in Gatineau. As soon as we walked in, the staff member on-site, (Marie-C), made us feel very welcome and took a personal approach to our interaction. She genuinely seemed to care. She was very thorough explaining to us all the amenities of the hotel as well as the express checkout available. After explaining to her the inability to add my CAA card online to obtain an additional discount on the room, she graciously upgraded us to a room with a view of the canal at no extra cost! This was an amazing gesture on her part and really made our night. The room is quiet, clean and comfortable with everything you may need. There is an ice machine in the basement as well as basic gym and, a few vending machines for those late night munchies!! Upon checkout we were greeted with a very friendly gentleman that was very well versed in both official languages and was quite humorous in nature. Another positive interaction. Although this is an older building, you can tell that the Management really cares and is continually trying to upgrade where they can and offer a high level of service. In the future, I will always come to this hotel when in the area, even if it is slightly out of the way. It is worth it!

    4
    « The best of locations »

    In addition to the good service and good room, this hotel offers the best in convenient location. We were fortunate to be upgraded to a river-view room with a balcony. We could lay in bed in the morning with the drapes open and enjoy a view of the Pont Alexandre and the Parliament Buildings. For the three nights we were staying in Gatineau/Ottawa, we ate in Old Gatineau. The tourist bureau is to be complimented for a simple idea to help travellers find their way. They have painted a red line on the sidewalk that traces the route through the downtown. It starts right outside the hotel. We simply followed the line and found delicious restaurants along the way. The only negative about the hotel, and maybe it was that we were there in November, but the pool was only open from 6:00 - 9:00 in the evening. Not convenient times for a quick swim before heading out for dinner. Again, the location was perfect for getting around Ottawa - just a quick drive along rue Laurier to one of the bridges which then drop you near your destination. In warmer weather, the Byward Market is a short walk across the bridge.

    5
    « Amazing view »

    We booked a room with a view of the Ottawa River, it was such a beautiful view especially in the morning watching the sun rise.We enjoyed our stay very much. The staff was very friendly.The bed was very comfortable. We would definitely stay there again.

    3
    « Room with a view! »

    We chose this hotel for its location, perfect walking distance to parliament hill and Byward market. We got a room with a view - museum of history, the river, back of parliament. We enjoyed our short stay there!

    5
    « 10/10 Would Recommend! »

    Incredibly friendly, accommodating staff. Excellent location, within easy walking distance of several attractions and restaurants. Very comfortable beds, and an extensive breakfast menu. I intend to stay at this location for future visits to Ottawa and Gatineau

    5
    « Nice hotel »

    well located near walking distance from ottawa, many restaurants and kids/history museum, nice and clean pool, nice people at reception, everything was perfect! we had a nice family suite with 2 rooms. recommanded without hesitation!

    4
    « Excellent Service »

    The service we received from the reception desk was excellent. We found our room a little noisy and in need of an update. Staff mentioned that they are planning a renovation of the interior after the busy season which will be great. The exterior was recently renovated and looks really nice. More upscale than before. Nice and close to downtown Ottawa and walking distance to the Canadian Museum of History.

    5
    « Gatineau-Ottawa family leisure trip »

    Able to put our two rooms near each other as well as answer our queries about parking. One of the rooms had a balcony with a beautiful view which overlooked the Mosaic Garden, and able to even see some of the Parliament Builidings. The rooms were clean and stocked with enough toiletries. Was able to enjoy quiet night. Breakfast was delivered quickly and the food was good.

  • 5
    « Perfect »

    Great hotel right on the border Gatineau - Ottawa, across the street to a beautiful park and the river, our view from the room was spectacular, saw all of the parliament buildings, walking distance to great restaurants, By Ward market, & not to far from the Casin Lac Leamy. We had a great stay.

    2
    « Adequate but dated »

    My husband and I needed one night hotel while passing through Ottawa. We chose this hotel as they promised a balcony with a view of the Parliament Buildings. When we arrived, we were offered a room with a King Bed but not with the view of the Parliament or a balcony. The room was small, dated and quite noisy. The business centre is claustrophobic and the printer did not work. No complimentary breakfast as we have come to expect at Best Western. On checkout, we were overcharged approx $46 on our bill. The hotel did adjust the bill after I proved I had a reservation at a lower rate. This hotel will meet your needs but won't wow you in any ways. We will find alternative accommodations if we ever come back to Ottawa.

    5
    « Great stay »

    One night stay for business. Great service throughout from check-in, breakfast, guest room cleanliness, business center privacy and express check-out. Very conveniently located a shot walk across the bridge from Ottawa downtown.

    4
    « Great view, freindly staff »

    Beautiful view of the Parliament buildings across the river. Easy to access and close to Ottawa. Friendly and helpful staff that were bi-lingual. I would recommend to a business traveler. There was a indoor pool but I did not use it over my stay.

    2
    « It's okay »

    The staff was friendly and gave a great service. Hallway was smelling so bad all the three nights I stayed there. Room doesn't have water, you must purchase water and other beverages on other floor. The hotel itself really need some renovations. You don't get what you paid for.

    5
    « MosaiCanada »

    We came to Gatineau for a vacation, and to view the last weekend of the beautiful topiaries at Parc Jacques Cartier. The hotel is right across the street, so the view was terrific. All of the staff were very helpful, friendly and professional. We were able to check our bicycles in, which was a great plus. We felt comfortable the whole time, and wish to thank the staff for their extra efforts. Also - a short walk to Ottawa over the bridge! What more could we ask for.......

    2
    « Disgustingly smelly »

    A good location but with a disgusting smell in the elevators, corridors and the room. Employees smoke in the property although is supposed to be a smoke free hotel. The state of dirty and disrepair of the property is outraging.

    3
    « Average & pricy hotel, needs upgrades »

    Friendly helpful staff, but outdated hotel in need of renovation. Rooms & hallways are small although very clean, and comfortable beds. Walls are too thin, lots of noise coming from hallways and guests next door using bathrooms.

    5
    « Thanksgiving Weekend 2017 »

    My wife and I celebrated our 44 th wedding anniversary at this great hotel. The staff were all extremely accommodating and a pleasure to deal with. Our room had a fabulous view of The Canada 150 Mosaic and Parliament Hill.Our over all experience was awesome and we will definitely stay here again when we return to Gatineau-Ottawa!

    4
    « Nice quite hotel »

    Would definitely stay here again. Friendly staff, good service, great location and room was clean & comfortable. Wifi worked great. A nice walk to Parliament in one direction & TD stadium in the other and close to good pubs and restaurants.

  • 5
    « excellent location and extras »

    Hotel was close to attractions. The staff was attentive and helpful. There were extras that are not in many hotels - a salt-water pool with life guard on duty in evenings, Room had a rubber bath mat for safety in tub, Parking near door was available for disabled. We were able to get a room with a kitchenette and have some breakfasts in our room..

    5
    « Best Western Plus Gatineau Quebec »

    Best Western Plus Gatineau-Ottawa Gatineau B/W Gatineau Experience 530004029 My wife and I were on business to Ottawa and selected the B/W Plus in Gatineau QC for our 2 night stay. Our room, restaurant and lobby were clean and large. Being uni-lingual in English I thought might be an issue but hotel staff easily switched languages without hesitation and were proficient. I can recommend this hotel as Ottawa is so very close that being in Quebec is no more than 5 minutes from Ottawa. You can easily walk into Ottawa if you like. Gatineau has fine eateries and shopping and again everywhere we shopped and ate staff were bilingual. I will definitely stay there again.

    4
    « Nice riverview rooms »

    We booked a nice room with balcony overlooking the river and Parliament Hill. Comfy beds. Bathroom a bit on the small side. Restaurant was closed for diner. It opened for breakfast but not to our liking. Detached waiting staff. Paid small parking lot. 25 min walk to Parliament Hill.

    4
    « Great stay! »

    Great room, view of other buildings, but the bed was very comfortable, we had a good night of sleep! The staff was great in the evening and the next morning, very friendly and helpful with indications for things to do.

    4
    « Good choice »

    Breakfast was not included but there was a nice separate breakfast area on site for a reasonable price with a good selection of food. Room was clean and tidy. Great location near the Museum of History and botanical garden. Good view of Parliament buildings and walkable distance to the National Art Gallery and downtown Ottawa.

    3
    « Good location and staff »

    We stayed at this hotel over this past weekend as a getaway for our 41st wedding anniversary. It is a good location to go to the mosaic attraction and Canadian history museum. Just short walk to parliament building. However, we spent our anniversary there and we told central reservations and the front desk upon checking, so it would have been nice if hotel management would have acknowledged that, even with a free bottle of sparkling water. For the price, breakfast, even continental would have been nice. Rooms clean.

    1
    « Terrible stay »

    This hotel was awful and not worth the money we spent to stay here. The front desk was rude, the hall way smelled like cat pee, parking was terrible (and not included). It cost so much to stay here and it was gross.

    2
    « Location and Staff are Great, Room not so much. »

    Location is great. Staff terrific but...Room 922, an executive balcony King room, was assigned to me apparently because I was a preferred customer. The room had an unusual odor. The room had some sort of odor eliminationg machine sitting on the desk so I turned it on. I tried to get the air conditioning/heater to work but it didn't work so I opened the balcony door and bathroom window so I could get some fresh air. I went to bed but I awoke a couple of hours later with my eyes and throat irritated. I packed up and requested a new room which was granted. The staff did a wonderful job accomodating me but I am disappointed that management would actually rent out that room.

    3
    « Price is right, but »

    Had meetings in Ottawa but couldn't afford the $300+ so stayed here. A nice 25 min walk across the bridge. Hotel is dated and needs a refresh but is quiet. Right across from PARC Jacques Cartier and Canadian history Hall if you are a tourist.

    5
    « Easy access to Ottawa and Gatineau attractions »

    Clean, pleasant environment, attractive decor, convenient location. Short walk to Museum of History, across the street from Jacques Cartier Park. Convenient access to Byward Market, Rideau Centre, Parliament Hill and other Ottawa attractions via Alexandra Bridge.

  • 3
    « Parking/ Area »

    Our stay was overall ok. Parking was an issue and it is something we paid for. We had 2 vehicles and it appears as thought we paid for 3 as my nephew paid cash for one parking. This was not noticed until after we left. Location to the garden is perfect but very close to the hotel we visited a convenience store and there were a lot of shady people. I do not believe the money we paid for the hotel is worth it.

    5
    « Fantastic location and friendly staff »

    My Mom and I came to Gateneau for Mosiaculture at Jacque Cariter park ( Sept. 2017) and asked for a view overlooking the park and the river and they did not disappoint. We were on the 8th floor with a fantastic view of the area. Within a 10 minute was to the Museum of Canadian History which the front clerk mentioned was free on Thursdays after 5pm so that was a bonus! The breakfast menu is extremely varied, was on the upper price level but well worth it. You had a full meal, wonderfully presented, with great servers that would keep you full well into the afternoon. Also if you are looking for a reasonly priced dinner option the Green Papaya ( roughly across the street from the museum) is a wonderful choice for Thai food (casual dining, no reservations needed) I wouldn't say it is geared for little kids but there was a extended family with 2 well behaved little ones in tow.

    4
    « Great location, fine hotel! »

    Stayed here for a work trip that extended to a personal trip. The location is awesome, great view of Parliament hill from the north side of the river, walking distance (maybe 10-15 min) to Byward market, right across the street from the Mosaic gardens, and maybe 3 minutes walking to the history museum. Rooms and lobby are nice, hallways are a bit dingy, but fine. Breakfast at the hotel is simple but surprisingly good - nice and fresh, not very greasy, gluten free bread. Staff was really great. There was an error with our booking and they worked hard to make sure we were accommodated as best as possible. Would stay here again for sure.

    4
    « Great View of Parliament - Decent accomodations »

    Took the spouse and kids for 4 days to our nations capital. Loved the view of Parliament from across the river. Loved the little bit of Gatineau we were able to see. Right across from Mosiac exhibit at Jacques Cartier Park. Walking across the bridge to Ottawa was good for us, but would be challenging for some. Staff was very nice and friendly. Hotel was mostly clean and tidy. Bed was comfortable. Pool was nice (if a bit small for more than 1 family at a time). Elevators were a bit small and slow. Overall was a very decent place to stay. I would come again.

    5
    « Nice hotel, great location »

    Great location close to Mosaiccanada and walking distance to the National History Museum and all the attractions in downtown Ottawa. The room was up to date and clean. Staff was friendly. We will be back again when we do some exploring in Gatineau Park.

    5
    « Great location large comfortable rooms »

    The location was really good, we just walk across the road to see Mosaicanada at Jacques-Cartier Park, also walking distance to Capital Cruises tours on Ottawa River. Close to restaurants and Alexandra Bridge to Ottawa. The rooms were comfortable, large and clean, breakfast coffee was available at lobby. We enjoy that, would be happy to return again.

    5
    « Great unexpected location and value »

    We fell into this hotel by chance and total blind faith in GPS. Driving down from Mont Tremblant and aiming for for the hills of Gatineau, little did we think that Gatineau included downtown Hull and all the area across the river from Ottawa. So following GPS' dulcet voice we pulled into this great urban experience. There are so many neighbouring spots of interest; and with the river on your doorstep, you will not find a comparable in Ottawa.

    5
    « Great spot for so many reasons! »

    My husband and I were celebrating our anniversary and decided to go to Gatineau for a few reasons. After scoping a few different hotels we opted to stay at Best Western....great spot for so many reasons. First highlight was an upgrade when they realized it was our anniversary....lovely surprise! The staff are very friendly and helpful. We don't speak french but that did not cause an barriers in how well we were treated. Rooms are very clean and well maintained. Lovely pool. Restaurant on location. Location is A1....walking distance to many things to do. Although you are downtown, the rooms are very quiet. Absolutely recommend this hotel to anyone.

    5
    « I had a lovely room and enjoyed my short visit on business. »

    Breakfast was lovely, there were facilities in the hotel including a pool and gym (although I didn't have time to use them, they looked lovely). Staff was friendly and able to provide me information regarding a restaurant in the area.

    3
    « Great and convenient location »

    Look great outside and in lobby. Rooms seem a little dated. Be advised, breakfast and parking is NOT INCLUDED. I book via an Airline website which uses Expedia as the search engine and was told that was why the breakfast was not included. But I am very frequent Best Western guest and always book the same way and never had this issue.

  • 5
    « Perfect Place for Mosaic Garden »

    Stayed at the best Western in Gatineau for one night. Wanted to see the Canada 150 Mosaic Gardens, which turned out to be across the road. could not have chosen a better spot. All staff were very kind and helpful. They pointed us to local restaurants and other site. Had a problem with the A/C in the room. Repairs were made with 20 minutes of problem notification. Location was also great. Walked across the bridge to the Parliament building, and various other sites.

    5
    « Sharlene Woods Purcell »

    Our first time staying in Gatineau and we lucked into choosing Best Western! Great location, modern clean room, courteous staff, excellent restaurant facilities and a lovely supervised salt water pool that was a hit with our grandson. We'll be back!

    4
    « Great location. Great staff. Family friendly. »

    We, family of 4 with 2 school aged kids, stayed at the Best Western Plus for 3 nights. 1 night in a standard double queen room on 2nd floor. Room was basic but had a fridge, a mini balcony and a view to the parliament buildings. We had booked a junior suite for the next two nights but were upgraded to the Gatineau view room on the 9 th floor. This suite was perfect. Comfortable king bed in a large room. 2 TVs. Pull out for the kids in the living room with a typically crappy mattress but the kids still slept fine. The views of Gatineau including sunsets and thunderstorms were fantastic. Very close to Canada 150 events. Walkable distance to Rideau locks, Parliment, Jacques Cartier park, History museum, War museum, Byward Market. We were able to park our compact rental car underground. We got permission to leave it there until 3 pm even though check out 11 am. Staff were extremely helpful. Kids enjoyed the pool. Bathrooms could be upgraded from older model jetted tubs but were adequate. Our friends stayed 3 nights in a junior suite on 5 th floor. No complaints.

    4
    « Well located hotel »

    Good hotel , excellent location ( right across jacques cartier park , near history museum and 15 mins walk to parliament hill), very good and helpful staff Interior , rooms are decent albeit dated though. could benefit from some sprucing up

    3
    « Looks great from the outside.... »

    the hotel looks great from the outside, it's due to the facelift; however it isn't complete and some of the floors aren't done yet so are pretty tired. The location is pretty good and the rate as well, however if you are looking for a property with a restaurant, it seems to be open only for breakfast. The parking is limited. My biggest turnoff was after signing the line explaining the smoking policy i walked into my room only to smell that old smoke smell and worse the bedding smelled of it as well. If you are a smoker, I guess they wont act on the non smoking policy or if they do, they don't clean the room, just charge you. I won't stay there again.

    3
    « Very confused Staff »

    I was given inaccurate information about the booking and its procedure at least 5 times by different staff from the same Front desk.. They need EXTENSIVE training to sync with hotel policieis and themselves

    1
    « First and last time there »

    They advertise to have a restaurant but there is none. We paid for the parking and we had to put our car in the street. I will never go back there and I do not recommend this hotel to anyone. Would had been much better hotel around the city center.

    4
    « Good location. »

    He hotel is very well located. Minutes away from downtown Ottawa, in fact right across the bridge. Parliament buildings are 10 minutes away. The main drawback is parking is limited. They do manage to find a place for everyone, even 2 45 foot charter coaches. Staff is excellent and knowledgeable.

    4
    « Nice Hotel. Questionable area. »

    The hotel itself was nice. Beds and room were clean and comfortable. The staff were attentive. Unfortunately we had to park in a parking lot near the rear of the hotel across the street. This parking lot was poorly lit and there were homeless people nearby, drinking. Our vehicle remained safe however. Room was comfortable enough. The free breakfast the next morning was served to us and was delicious, however not all items on menu are complimentary (our children's chocolate milk was $3 each). The hotel would be within walking distance (for adults) to many attractions in the area, but would be too far for children. The view of our room was awesome as it overlooked the river and the Parliament buildings.

    2
    « Great location.. too expensive and bad breakfast »

    Unfortunately the location really doesn't exceed the poor view we were offered and poor breakfast. This is the first time I have ever stayed in a BW where the breakfast was NOT included, too $ and bad

  • 4
    « ca va »

    Nice view, but a microwave would have been nice since breakfast was not available during our stay as restaurant was closed. Weight machine was good. My son enjoyed the pool. The elevators were a bit slow.

    4
    « Overall a good 3 stars hotel »

    This is a good hotel but definitely not 4 stars. It is a solid 3 stars hotel. It is beautiful from the outside but less inside, especially the common areas that should be renovated. Location: It has a great location being very close to the History Museum and near the river. However, the area is a bit rough. Rooms: The rooms differ in size. The best ones of course are the ones facing the parliament, the view being amazing. The beds are very comfortable. Rooms were overall very clean and recently renovated. The downside is the bathroom, which would benefit from additional redesign and renovation. The windows were old and did not match the rest of the room design. Pool and gym: The pool was nice but the walls would benefit from re-painting. The gym is very small and not well equipped. Restaurant: I cannot comment as I did not try it. Parking: 12$ per day, outside or inside, the inside one is the best option. Wifi: free and the connection was very good. Overall a good clean hotel, 3 stars in my opinion. A good option in the Ottawa-Gatineau area.

    4
    « Good Value, Great Location »

    Ordinary "chain hotel" with clean mostly comfortable rooms - beds on the firm side - located within convenient walking distance of downtown Ottawa and Gatineau. Bathroom small but sufficient, housekeeping could be better. Paid for parking adequate. Helpful and friendly front of house staff. Breakfast included with some packages was good - nothing fancy but executed well avoids what would otherwise be significant hassle find breakfast elsewhere.

    4
    « Very good experience »

    Fantastic location for those wanting to experience the tourist sites of Ottawa/Gatineau. Just a 10 minute walk across Alexandra Bridge and you're right in the heart of Ottawa. Room was sufficient, though lacked the "finishing touches" in the decor I expected for a "suite" and the price. Only a handful of English TV channels, and "high speed" WIFI was nothing close to "high speed". Overall, a great experience.

    5
    « Clean, Friendly & Family oriented »

    Clean, friendly and family oriented. Check in and check out was done in a record time....less than 2 minutes tops! Very patient with all my questions about directions and where to go/what to do. We wanted to get 6 access cards for each member of our family - no problem - no impatient from their end. Overall a GREAT experience.

    5
    « Great Stay, Close enough to Parliament »

    We needed a place close to parliament on a busy weekend. The rates were increased due to time of year but on par with other hotels. Additional fees for parking. Breakfast was also additional cost, but with great menu options. The hotel was clean and the staff were very friendly and accommodating.

    2
    « So so »

    I recommend the rooms on a high floor overlooking the Ottawa River and parliament buildings. That was really the only highlight to the hotel stay. It's also directly across the street from the Jacques Cartier park and is a must see attraction this year. The hotel itself could use some renovations. The furniture in the lobby is very dated and old/worn looking. The rooms serve it's purpose but don't have microwaves, don't have closet doors, and the shelf in the closet is a painted piece of plywood. No hot tub, but there is a pool. To get to the pool is quite the walk though. A bit of a maze to get there up and down stairs. The restaurant serves a delicious breakfast but cost a family of 4 $80. We ended up getting breakfast out after the first day. Like I said, hotel serves it's purpose, but below the usual standard you see in other hotels. It is only a $10 taxi ride to the Ottawa attractions so it's close to everything.

    4
    « No WiFi »

    Only stayed one night. WiFi would connect but not let ua receive any data. Great pool with lifeguard. Walking distance to History Museum and restaurants. Nearby store with excellent selection of wines and beer.

    5
    « Canada 150 »

    The Best Western Plus Gatineau-Ottawa offers great value for the cost. It is centrally located for walking and/or bicycling to nearby attractions, museums, shopping, and restaurants in Ottawa and Gatineau. The hotel staff are all bilingual and all are very friendly, helpful, considerate, and eager to answer any questions. The facility itself was very clean and well maintained. I especially recommend the river view rooms with balcony overlooking the Ottawa River and Ottawa skyline. Parking is a bit cramped but there are adequate overflow parking lots just a short walk away from the main entrance.. The hotel provides a locked/secure area for bicycle storage that is accessible only with staff supervision. Overall, our stay was very pleasant at the BW Plus Gatineau-Ottawa and we would recommend it to others looking for economical, clean, and comfortable lodging in the Gatineau/Ottawa area.

    5
    « Perfect location »

    We chose this hotel because of its proximity to museums, the parliament, the Byward market, restaurants, etc Enjoyed the fact that we could park the vehicle and walk everywhere for 3 days. The staff was very welcoming, the room was clean and to top it all our room had a complete kitchen including fridge, stove, cookware and dishes. We will definitely stay here on our next visit.

  • 5
    « +++ customer service fabulous »

    I brought my daughter & grand-daughters to tour Ottawa-Gatineau. We could not have had a better experience. The staff was polite, courteous, friendly, welcoming and extremely helpful. We're going back but with the rest of the family.

    5
    « great location »

    Just across the bridge from Ottawa [short walk or cab ride to all the attractions. Far better value!! Spend part of your savings for a room with a balcony overlooking the park, river and city - fantastic view! Restaurant was good, but too small an operation to handle the crowd.

    2
    « tripadvisor »

    Restaurant for dinner advised: surprise, restaurant closed! Halls are dirty. Price for room and breakfast much too high for quality. Walls are thin...so i could hear morning " jambes en l'air" in the next room.

    2
    « Poor experience, whether at the overpriced holiday time or a lower rate »

    My stay at the Fredericton, NB, Best Western Plus (and later at Cornwall, Ontario) was so good that I was stunned at my substandard experience at the Gatineau Best Western. No hotel, let alone a Best Western, should have a room that does not smell nor feel clean. Even though the staff kindly quickly installed a cleaned shower curtain when we reported a stinky one, the room still felt and smelled stale at best. I know that this $368 CD hotel rate for a small room with 2 double beds was intended to be commensurate with the July 1 holiday, but the Best Western Plus name does not merit such an unpleasant experience. The quality of the staff was generally helpful, We were road-weary, though, and it was not enjoyable finding a tiny underground parking garage, with the only other alternative to hunt for parking spaces on hotel-owned spaces not right on the hotel's main property. How unfortunate that such a poor experience is located in such an attractive neighborhood.

    5
    « Great place to stay »

    Stayed at the hotel just after Canada Day and really enjoyed the location really close to the Alexandra Bridge, Museum of Natural History and Jacques-Cartier Park. Ottawa-Gatineau is such a walkable area and there are so many awesome sights to see. The staff were really friendly and helped us find everything we needed.

    5
    « Business trip made easy and fun »

    I stayed for a week at the Best Western Plus of Gatineau and a a room right in front of the Ottawa River and Parliament Hill for Canada 150. WHAT A BLAST! This hotel was THE spot to be to have the front row seats for the festivities and fireworks!

    5
    « Great Location for an Ottawa visit! »

    We booked this Best Western for Canada Day, especially to watch the fireworks from our room. We were not disappointed! The rooms overlook the river directly across from where the fireworks were being let off. It is an excellent hotel to stay at while visiting Ottawa, just an easy walk across the bridge. As an added bonus, the gardens at Jacques Cartier Park were right across the street. Staff were very helpful, food was good, room was clean and comfortable, and St. Hubert was a short walk away. Parking was free and available.

    4
    « Quebec visit »

    We enjoyed the opportunity to be on the Quebec, Gatineau side of the River and to see the sights and views of Ottawa from the hotel. The proximity to the riverbank provided wonderful opportunities to leisurely walk along the riverbank. It was well located and easily reached through Uber from Ottawa Airport

    3
    « Bit of a bummer »

    No movie channels. Only 3 English speaking cable channels. So if you plan on chilling in your room, only understand English, and you only understand English. You're screwed. Guess they expect us to do the streaming. Anyway... Everything else was great though. Nice room, staff was great. Won't go back though. We wanted to relax in our room, order in and watch movies. You can't do this here.

    4
    « Best Western Plus Gatineau-Ottawa: Good Value »

    Our teacher group spent two nights at the Best Western Plus Gatineau - Ottawa. The lobby is quite attractive. Even though the hotel was large, it had the feeling of a small hotel. The staff seemed to work well together. I found them quite helpful. The hotel is in a great location to see the major sights on both sides of the river on foot! The walking bridge between Gatineau and Ottawa is kitty corner from the hotel. Across the street from the hotel is the statue of Maurice Richard. Kitty - corner from the hotel is the Canadian Museum of History. The equally excellent War Museum is not that far away. Walking over the bridge into Ottawa takes you to the National Gallery of Canada. Once over the bridge, after the National Gallery, look to your left to see Notre Dame. Keep on walking to the right and you will be on your way to Parliament. Go to the left to head to Byward Market... If you had to take a taxi back to the hotel, the drivers all knew how to get you back even if you did not remember the address! The hotel is a landmark in itself. Returning on foot late at night was not a problem. Before setting out every day after morning sessions in the conference room, our group was served breakfast and snack right in the conference room itself. The staff member working with us was very kind. Although I try to avoid bacon, the bacon was cooked well and smelled wonderful (Yes, I admit I tasted some. Very good.) The rhubarb muffins we had were delicious. The rooms were pleasant and homey. The air conditioning and fan worked fine. I appreciated having a refrigerator in the room.The shower pressure was really nice. The beds were extremely comfortable. I am pleased to note that each night I had a more than decent night's sleep. I would recommend that the room decor be updated soon. It had definitely gotten a lot of use.The room, though very clean, needed airing out when we arrived. Perhaps that was due to the time of the year/humidity and rain. On the last day I had to return to the hotel to take care of a problem that needed to be dealt with right away. One staff member took me under her wing and helped me. I am extremely grateful. I would stay there again.

  • 4
    « Nice hotel in a good location »

    The location is tough to beat since it's walking distance to the Museum of Natural History, Jacques-Cartier Park and the Alexandra Bridge which takes you into Ottawa. Ottawa is a very walkable city so the trek across the bridge is a must-do. There is also the water taxi option. The hotel is near a convenience store as well.

    1
    « 2* MAX. - Dirty, old and dated »

    mold all over shower walls and in bathroom, spider webs, sink that did not drain properly, room attendant knocked on our door at 8:30am on checkout day waking us up, carpet dirty, very dirty under air conditioner, urine on the toilet seat when we checked in, paid for river view room, could not see the river from our room, could not see the Parliament building as the pool building was in our view. Hotel is old and dated. Location is awesome.

    5
    « Excellent Service »

    Hotel staff were all very accommodating even helping us through a down pour with some garbage bags a s ponchos. We arrived late as well and the night staff were very cheerful and helpful in getting us all settled.

    5
    « Excellent all around »

    If you're looking to boat on the Rideau Canal and Ottawa River, the Best Western Plus is just across the river from the Ottawa Flight Locks. You can moor your boat at the Hull Marina then walk up the hill to the hotel. Great view of the Ottawa River. They upgraded our room to a view of the river because we had just stayed at a BW in Toronto. Great service, pleasant and helpful staff. Clean rooms, comfortable beds. Loved the free make up remover and lighted make up mirror.

    4
    « Great location at a fair price ! »

    We really appreciated the location since it was minutes away, by foot, from downtown Ottawa, without the overpricing of similar hotels in the capital. The access to the Alexandra Bridge was easy, so we walked every day to make some sightseeing in Ottawa and came back just as easily at nightfall.

    5
    « Excellent Environment and Very caring people »

    Very good standing and excellent service. Comfortable room and amenities in excellent working condition. Good level of service and very caring people to serve the customers. Accueil chaleureux qui nous donne l'impression d'être chez soi.

    4
    « Super hotel in Gatineau »

    The hotel is a great quality for the price, super clean room, good bed and fast internet for work. The breakfast was very good and the location is central to everything (museum, parlement, work). I recommend it to everyone.

    5
    « Nice rom, super view! »

    Stayed at this hotel for 2 nights with another couple. Both rooms overlooked Parc Jacques-Cartier, the river and the Ottawa skyline. Absolutely breathtaking. From this location,you can walk to the Museum of History or cross the Alexandra Bridge on foot to get to downtown Ottawa if fit enough. The reception desk people both at our arrival and upon our departure were warm, helpful and very efficient. Quite a nice feeling when traveling.The rooms are spacious and clean and the hotel is very quiet. This is a good value hotel given its proximity to the capital of Canada. My only negative comment concerns the lack of antiskid on the tub floor.

    4
    « Excellent location »

    We came to Ottawa for my daughters convocation. The staff at this hotel were awesome and location is excellent. Great value for the price. Not a fancy hotel but we had everything we needed. The salt water pool was a bonus but was closed on Monday morning. Breakfast was good and served with a smile.

    1
    « ..... no »

    would not recommend !! front desk staff extremely rude and unhelpful. Parking is an issue ... 24 spots .... they do offer parking off site which is largely inconvenient. Restaurant is closed so no food service on site. Great location but hotel is very very tired

  • 2
    « Would not recommend »

    Complete make over of this hotel would be needed. It is completely outdated. I can live with outdated if it looks clean but that wasn't the case everywhere. We were in room a family suite for 12 nights. This room was extremely noisy, being above what I assumed to be the A/C unit that kept making noise night and day. The bed was not as uncomfortable as it looked, thank God. The room had holes in the wallpaper that made it look like the headboard had been changed a while back and no one ever bothered patching the holes. This being a family suite, you would assume that this would be set up for families, including a sufficient amount of power outlets. However, there was a single power outlet available in the main room and we had to unplug lamps to be able to have power for the powered items we needed. Furthermore - and this is absolutely unbelievable in 2017 - there was not a single power outlet available at the business area (the small desk) to plug a laptop into. I understand that space is limited in a Hotel but the layout of the room was not functional for a family of 2 adults and twin infants. Bathing the babies was a real challenge. I asked to change room, because of the noise (and understanding that all the other issues would most likely be the same) but was told there was nothing available. All of this being said, the staff was usually pleasant to talk to and professional. Let's just say that I would definitely not recommend this hotel for a stay of more than a few nights with family, even in a family suite. The Pool was clean and when towels were missing, staff was very proactive in identifying the issue and fixing it. The extremely small, basement gym was clean and seldom used. At close to 250$ a night on average for the stay, this quality level is unacceptable.

    5
    « Good price/quality ratio for the Ottawa/Gatineau region »

    The staff was very nice, competent and very efficient. They got me a taxi in less than 5 minutes! My room was clean and comfortable as you should expect it. Good wi-fi in the room. Perfect for a business stay.

    4
    « Good Expirience »

    Very good hotel. Perfect location to all atractions. Riverview is exelent. Swiming pool and gym are clean an good. Parking an additional 12$. If you want good hotel, perfect location and good price theis is the one.

    5
    « Great value, dedicated customer service!!! »

    People there make a difference!!!! I travelled a lot in my career and all hotel rooms are somewhat the same... it is only when a problem arises that you are happy to have picked the right place. This hotel is a good value in terms of dollars spent vs quality of the product. Moreover, when I thought I had left something in the room after checkout and called, I was impressed with the high level service that I received... I have only seen this level of service in hotels 3 times more expensive... I put a warm recommendation for this specific hotel!!!

    4
    « Best Western Gatineau, Quebec »

    Excellent location with an awesome view of Ottawa ! Within walking distance of downtown Ottawa. Very clean and cozy room. Staff were very friendly and eager to please. I would highly recommend the Best Western in Gatineau.

    4
    « Walking distance to Alexander Bridge to Ottawa, and to the Museum of Histor.Gorgeous view if you stay on the river side. »

    Jacques Cartier Park us just across the street for walking, a gorgeous view of the Ottawa River and easy access to tour boats. The view of Parliament Hill and the Ottawa River is spectacular on floors 4-9 on the side of the hotel facing the river.

    4
    « Clean and Convenient »

    Very convenient hotel located right at the Gatineau side of the Alexandra bridge. Ample parking, very efficient staff, spacious comfortable rooms. Not much to complain about, although the lack of amenities make this hotel a "sleep only" experience. However for the price it is an excellent option.

    5
    « Great place to stay. »

    I stay at many BW for work and this one was larger than I expected considering it also has a kitchen. Water pressure and hot water was better than expected also. Check in and check out was fast and the staff very friendly considering that I do not speak French.

    5
    « Great location! »

    Clean, good staff, polite. A no-problem hotel! I would go back. Excellent restaurants and museums near by. Quality-price ratio good. 30% cheaper than anywhere in Ottawa. Convenience store 30 seconds away

    2
    « Not what I expected from BW Plus!! »

    It is not a real hotel style! Looks better from the outside than the inside. It was a one night stay for Ottawa tulip festival. Check in was on time. Very small hotel. Old furniture from lobby to the room. Not bad in terms of bathroom cleanliness.not even a bottle of water in the room. Only one box of paper tissue in bathroom not even one in room! AC was not working properly. Didn't have even a window (on 1st floor rooms). With these amenities pricing should be different compared to other hotels in same city. For one night stay we were fine but absolutely no for longer stay

  • 4
    « Enjoyable stay »

    Very courteous front desk staff, in spite of the fact that they were full and had unexpected problems. They gave very good directions since we were unfamiliar with the city. The pool was clean and well-kept, with a life guard.

    5
    « Great stay in Gatineau »

    We had two adjoining rooms as four of us were in town for a funeral. The rooms were facing the river and it was very relaxing to watch the water and the action below. The rooms were well equipped and the beds comfortable. We had a very good breakfast at the bistro in the hotel. Excellent location and hope to come back again to do more exploring in the Ottawa/Gatineau region.

    2
    « Not impressed »

    I was told about the amazing views of the parliament building only to have it blocked by the ventilation system. I was disgusted to find on my 4th day, blood on the top sheet hidden by the foot cover, how can you even let that happen, even if it had been my blood it should have been removed. I called and asked the to have ALL of my bedding changed because at that point I was disgusted by the whole idea of someone's blood even being there. They did come in a timely matter and change everything but that should have never happened in the first place! I was not offered any compensation.

    4
    « Best Western Gatineau »

    Beautiful view, steps from the Museum of Civilization, downtown Ottawa and the Byward Market. I have visited this hotel many times and the friendly staff always make me feel at home. Attractive recently renovated exterior with clean comfortable rooms. Good breakfast and lots of parking.

    2
    « Not Happy »

    No free parking, second night they halfway cleaned our room, they left the pillows on the night stand and dresser and didn't empty the garbage. People in the next room were noisy and forget about using the elevator unless you want to wait 15 mins.

    5
    « Great location and fantastic customer service »

    We were given a room with a wonderful view of the Ottawa River overlooking the Parliament Buildings. Easy walking distance to the Canadian Museum of History. Most important, we were treated like kings! Thanks Pierre B. for being so patient and helpful. We will definitely return in the Summer.

    5
    « Beautiful accommodating hotel! »

    We stayed at this hotel because of a hockey tournament. When checking in the staff was very friendly, and professional. He also provided me with the option of express checkout. Even when leaving the hotel, I walked out with a staff member who in street clothes, still struck up a conversation and was very friendly. The hotel was very accomadating. We were there with a large group and put together all on the same floor. The rooms where nice and clean. Some of the rooms even had a belcony with a beautiful view of the parliament buildings. The pool was large and had a lifeguard, and it didn't have a strong chemical smell. I will defenetly recommend this hotel to anyone in the area or to anyone who just wants a nice getaway.

    5
    « Leisure visit to see museums and parliament hill. »

    Room was large and comfortably furnished. Comfortable beds and pillows. Very clean room and public areas. Pool was clean and a comfortable temperature. Staff very friendly, welcoming and informative. The hotel was within 5 minutes of Museum of Civilization close to Alexandria bridge, with a 20 minute walk across bridge to the Bytown Market, and easy walking distance to Parlaiment Hill. On site restaurant, and close to a variety of restaurants.

    5
    « One if the nicest stays in Ottawa »

    Really good value. Right across the bridge from the National Gallery and the Market. Nice views of the river. Easy check in and out and parking. Rooms are nice, comfortable, clean. Its my second stay here and I will come back.

    5
    « Good hotel »

    Bestwestern hotel in downtown Gatineau oubec Canada I check in to hotel on sat April 8, 2017 at 7:00 a.m. the morning at front desk people was nice there 2 men where working the day they where nice no ploblem with them at all he got me check in to hotel up my room the morning that day the room was nice the bed was nice it was king-size bed bed was good the ac/heat was work in the room the bathroom was good the toilet work and shower was good hotwather was good and Coldwater was good everything work in bathroom good the workroom was good the pool was not working that weekend of weekend of Saturday April 8;2017 to Monday April 10,2017 the pool was out for 2 days at hotel they said test pool see if orright some person got sick in pool they closed pool with weekend they said sorry closed pool that weekend they saiid pool be up on Sunday evening but pool not up at all the lie front desk the said pool be up on Monday morning but not up that day the lie second day on Mon morning but not up pool front desk said sorry for ploblem for pool was closed again should do better job on pool get pool up again working that day the should take 1 to2 days get pool up gain in pool most pool take 24 hour to get pool again or 48 hour get pool up again so pool should work again pool again they said test pool that weekend nexttimepool next time come to Ottawa, Canada the pool should be workend not shutdown that weekend at at all nexttime better job on pool get pool up again quick as possible should take 24hout to 48 hour get pool working that weekend had maintenance person work on pool get pool working again I don't know work pool on weekend or not maybe work on weekday only from Monday thru Friday I don't know pool on late Monday night on the or wed took it took 3 days or 4 days get pool again work again but nexttime come to bestwestern in downtown Ottawa Canada nexttime the pool should work that day the weekend the hotel was nice room was good the computer work sometime computer did not work on Monday morning set computer updated said of ineternet it be rebooted again but work on computer get techsupost guy work on computer and get up work the computer 2 computer was nut working on leftcompter and right corner and printer was light it need t roomer it was to page come little clear on page at all so you work the printer get black white copy clear so should be crack on printer get get clear for nexttime next come to to hotel again next itime come to hotel again hotel was good but nexttime come back to hotel to visit again for 2 time come hotel again the breakfast was good no plloblems at all ,all hotel was good good that weekend no plloblems at all have a good day and weekend to you thankyou. Thanks again for helpout again see you nexttime that come hotel again for 2 time at hotel everything else was good at hotel said thank you verymuch that weekend for sat at at hotel put me up at hotel that weekend thank you.

  • 5
    « Clean and comfortable with friendly, helpful staff »

    My daughter and I have stayed here over several times over the last few years and have not been disappointed. As usual, on our last visit our room was comfy and spotless, and the staff was warm, welcoming and efficient, and friendly in both official languages.

    5
    « Perfect experience »

    We had such a great time staying here! The room was perfect, we had a great view of parliament and a balcony. The staff and Pierre the front office manager went above and beyond to accommodate us and make sure we were valued. I will be back! I promise!

    3
    « Interesting visit »

    Front desk staff Pierre was lovely. Other front desk staff could not provide a place to eat -only a street name, and relied on other guests (the location did not have food) which led us stranded and walking around downtown in an unfamiliar area late at night. Hotel restaurant was closed by 10 p.m. on a Friday night. Boston Pizza would have been fine to suggest - we ended up finding it in our own very late at night .

    3
    « Nice view »

    I basically booked this hotel for its view. the asiles were very narrow and room entrance too close to each other. The overall experience was good. the hotel staff was friendly and rooms were clean and nice.

    5
    « Russell »

    Excellent accomodations with very friendly front desk and great food. Room was very comfortable. Beds were new and the bathroom was very clean and inviting. Although we didn't use the pool or exercise room everything was clean and in good shape.

    4
    « Nice hotel, but service is hit or miss »

    Hotel is in a great location, delivers a wonderful view, and the rooms, breakfast, and internet are all top notch (rooms are a TAD dated though). Staff was very friendly, but certain things weren't up to snuff: 1. Called for two extra pillows, and didn't get them until we went down the next day to ask again. And even then, we only got one. 2. Hockey team and parents staying there. Fine. But staff allowed them to play sports in the halls and be noisy at all hours. 3. On our last day, the staff had cleared breakfast away a full 30 minutes before it was supposed to end. They brought the food back out for us, but it was no longer fresh.

    5
    « Good hotel is a good location. »

    I have been travelling to Ottawa on business for many years. This hotel is on the Gatineau side of the river but it is very close ot downtown Ottawa. Currently the hotel is undergoing renovations, nonetheless, it is an exceptional hotel for a good price. I recommend staying at the Best Western Plus in Gatineau-Ottawa.

    4
    « construction »

    Parking was not easy to access, construction all over the place, there was something with the hockey and curling kids tournaments, so very noisy and crowded. Overall, nice quite amazing personnel in this Best Western

    3
    « Not courtious »

    Did not help senior with her luggage. Gave wrong room numbers to later arriving senior, waking up other guests when knocking on the door. Breakfast area very messy. Not re-filled., had to ask for everything.

    5
    « Smart Consideration »

    Consider this hotel if you need a cheaper option if you are attending for conferences taking place across the bridge in Ottawa or if downtown is booked. Includes breakfast and parking is $11/night. Upgraded rooms are nice. All amenities. Good location in walking distance to sparks, court, the market, hill, history and canal rides. Not noisy either which is nice during their renovations.

  • 3
    « Nothing to get excited about (looking at you, Ms "best sleep ever!!!") »

    I stayed here for 4 nights, and while it was fine, I think I could have found a better hotel in Gatineau. On the plus side, the staff were very friendly and helpful, including the reception desk and the wait staff. The room had enough space, and the beds were comfortable. On the minus side, there was construction at the front, and the building had a bit of a musty smell. Also the corridors were oddly cramped - going up to my room, the elevator door opened, and I was looking straight through an open door into a room with a bunch of guys having a little party. Odd.

    2
    « Mixed Feelings »

    My wife and I booked the Best Western Plus in Gatineau primarily because of it's location right at the end of the Alexandra Bridge. The price for a king room was good too and the staff at the front desk were friendly and mostly helpful. The hotel is under construction but this is not communicated anywhere! I suppose I should have taken the time to read the reviews and I may have stayed elsewhere but I think the hotel should have disclosed this on their site or during the booking process. The room we got was on the 9th floor which, when we got off the elevator, was designated as the Executive Floor. The hallways were unusually narrow which gave a slightly claustrophobic feeling. The room was around a corner at the end of the hallway but there were no lights in that area. Just a fixture with wires hanging out of it. There was no light on the other side of the hallway either. I actually could not see clearly where I was supposed to put my room card for access to the room! The room was a decent size but looked very worn. There were water stains on the ceiling and below the air conditioner were more wires that were not covered. There was a balcony but the door would not open more than about 6". The balcony had quite a lot of debris on it - probably from the construction. The bed was VERY comfortable and we had a good sleep. This hotel is old - the rooms were probably upgraded a long time ago - they're not the original rooms - and they're now working on the external face of the building. I hope they renovate the rooms again too - they certainly need it. The parking was limited to about 15 spots in-front of the hotel and two parking lots across the street in a sketchy area. We were a bit uncomfortable leaving our car there but it turned out ok. There is underground parking but we were not told about that by the front desk on check-in. Another couple staying at the hotel mentioned it to us. The ramp from the area in-front of the hotel down to the street is too steep and when I drove over it, the bottom of my car scraped along the cement and then the front of the car scraped on the road - I was NOT driving quickly either - I was moving very slowly. I mentioned it to the front-desk person and he wasn't really interested. The construction is taking it's toll on the staff as well as the guests - it's been going on since April 2016 (we were told) and is due to be finished in October but I doubt that's going to happen.

    5
    « Satisfying experience »

    Best location in gatineau, most peaceful surroundings, comfortable bed and large room, adequate breakfast service and helpful front desk staff. In short, most value for money. For lively surroundings, 10 min. walk over bridge to Byward market in Ottawa is required.

    4
    « Great central location »

    Although the hotel is under construction, the value is top notch. Great breakfast bar, amazing staff and the beds are super comfortable. You cross the street and you have an amazing park to do your fitness run or walk. Bring bikes. Cross the bridge and in 20 minutes you are in the market.

    5
    « Great location at less cost »

    This hotel is directly across the river from downtown Ottawa. It is easy to walk across the bridge to all the downtown sites. We choose to stay here because the cost is significantly less than staying on the Ontario side of the river. The hotel is presently being renovated but this did not impact our stay in any way.

    5
    « BEST SLEEP EVER!!!! »

    The location of this hotel is excellent! We literally parked our car for the 3 days and walked everywhere! Restaraunts within 2 blocks away and grocery store next door! We will definately return to this fantastic waterfront oasis....

    4
    « good ratio Quality / price »

    excepted the outside renovation work ( temporary bad looking but no noise during the night supposed finish in November 2016!) my experience was very good. large clean room, fast internet very comfortable bed.

    3
    « pleasure »

    Without the construction it was a pleasant stay. The construction takes away front the stay but overall very nice. The view was nice and the park just across the road was a pleasant addition to the trip.

    4
    « A great leisure break »

    We chose this hotel because of the river views & the convenient location, close to Ottawa city centre, but not in it. The food in the restaurant is excellent, although the dinner menu is limited. The staff were friendly & helpful.

    4
    « A great place to stay »

    We stayed here to visit Ottawa. It was much cheaper to stay here than in Ottawa, itself. The hotel was under renovation when we stayed. Only criticism was that we had to pay $11 a day to park in their carpark and there was no breakfast included. Room was quiet and clean. Will be very nice when the renovations are complete.

  • 3
    « Less Expensive but Lacks Space »

    The parking at the front is limited and the space for each vehicle is tight. When you leave the front parking area the angle at which you approach the road is so steep it can cause you to scrape the front of the vehicle. You have to drive very slowly to prevent this from happening. The door to the underground parking is left open for longer periods than I would have liked. The overflow parking spaces are not gated so this is less than desirable. The room I stayed in was small and there was noise from construction and noise from wind howling outside my windows.

    2
    « Disappointing for a Best Western »

    The location was excellent. Unfortunately the room we stayed in was in desperate need of a update. Work was underway on the exterior of the hotel, judging from the room we had, I think work should have started on the interior first. I have not been disappointed by a Best Western before but I cannot give this hotel a good review.

    3
    « Beautiful views »

    Although under construction, we enjoyed our stay here. Great location, great view. A short walk to Parliament Hill, Rideau Canal and Byward market. Bathroom was cramped but we weren't in the room much.

    5
    « Nice hotel - great location »

    We have stayed at this hotel several times and is our #1 choice when going to Ottawa. Right across the river from Parliament Hill, it is a short walk across the Alexandra Bridge. Rooms are very clean. Staff is wonderful. No free breakfast but you can partake in the restaurant in the hotel or go to the Market area and enjoy some of the 24hour places to eat. There is a "secret" underground parking lot here too. Free parking. I never knew about this until one of the desk staff mentioned it. Great if it is raining outside. There is a bike trail right across the street, so if you are into biking, this is wonderful option.

    5
    « Best Hotel in the capitial region »

    Have stayed at this hotel a number of times just a short drive or walk to the capital buildings. Hotel offers outstanding views great value and great staff parking is not a problem underground or ground level at no charge great stay

    3
    « Canada day »

    Great location for quick access to the celebrations and the fireworks. Hotel is a bit threadbare and was under construction. Great friendly service though. Sadly I think I left my favourite yellow raincoat in the cupboard, but haven't heard that it was found.

    4
    « Under construction »

    I know things need to be maintained and what not, however, I really think during the consumer should be alerted to this at the time of booking. The hotel itself is nice and in need of upgrades in some areas. The staff members were all courteous and professional.

    4
    « Convenient location, nice facility »

    Across the river location at first seems off-putting, but it is only a 2 block walk to the wonderful History Museum, across the street from the Hop On/Hop Off bus stop and a boat tour dock. The National Gallery (Art Museum) is a 20-min walk across the bridge. I used the tourist bus and cabs to easily get all around town, especially with the money I saved. Room was fine with refrige and superb view of river and Parliament.

    4
    « Close to Parliment Buildings and History Museum. »

    We stayed July 31 to August 1, 2016. Check in easy and front girl was very friendly. Asked for a river view and she accommodated us. Parking out front limited, after seeing the light show we had to park in small lot off to side by small variety store -- little scary but was turned out okay. Rooms not super large but updated and comfortable. View of River and Parliament buildings fantastic. Nice park across the street and History Museum a block away. Parked at hotel and walked since the hotel charged $11 we figured why pay $12 to park at the museum. Nice lobby with nice water with fruit available. There is a restaurant on main floor. Prices looked reasonable but we did eat there because my husband was having stomach problems and wanted mash potatoes. We ate on Laval street where there are a lot of trendy restaurants/bars. The halls were quite narrow and elevators were slow. The pool was freezing cold. The price was right so I can not complain.

    4
    « great location, great view »

    this hotel has a great location, close to parliament, gallery, etc. across the river. the view of the river and parliament on the south side was great. exterior and lobby was somewhat under construction, and pretty good room (King Bed, River View, 8th Floor), would stay again.

  • 4
    « A convenient stay just minutes from Parliament Hill »

    We stayed here one night when visiting Ottawa. It was convenient located just minutes from Parliament Hill. The room was clean and comfortable. The balconies were being renovated, so inaccessible. The BW has a swimming pool which was a nice perk. The breakfast offered in the lobby restaurant was affordable and good.

    2
    « Go somewhere else. »

    This is an apartment building that is being converted to a hotel. There is some construction happening. Parking is a pain in the butt. It's in a residential neighbourhood and in front of parc Jacques cartier. Odd location. Hallways are dark and gloomy and musty. The rooms are ungraded but very basic. Elevators are old. Service was OK. Courteous. The price was cheap so that's why I stayed here. I would have rather spend a little more for a nicer hotel. I would not recommend.

    4
    « Clean Hotel In Gatineau Located Next to Jacques Cartier Park »

    I stayed in this hotel with family for one night in August 2016. The hotel's exterior is under significant construction, but the interior seems unaffected and already renovated. Our guest room was large and well-appointed, with a fairly large refrigerator and a coffee machine. Staff is friendly. The hotel is located about a 5 minute drive from Ottawa's ByWard Market and just slightly farther from Parliament; figure a 20-30 minute walk to each.

    5
    « Awesome, economic hotel, so close to Parliament Hill »

    Great for families. However, you have to make sure they clean your room. When we stayed in July 2016, I had to ask housekeeping why we were not receiving clean towels and amenities on a daily basis? Why our room wasn't cleaned? It was a bit disturbing. They would leave the cleaning cart on our floor, the whole day. I've stayed in many Best Westerns, but this one was not the best with housekeeping.

    1
    « cafe 131 »

    Worst customer service, offer free breakfast however have a limit of $10 per person. Rude staff at cafe 131...not recommended. Hotel made error that we were 2 adults instead of family and cafe 131 didnt show the inclination to fix it, and only allowed bfast for 2 adults and insisted that we pay for the child.

    2
    « Worst customer service experience »

    The view is the only good thing about this location, any other thing here is completely bad. The personnel in all departments in this hotel are the worst to deal with. I have been to other Best Western in Canada and New York City and the Gatineau staff are the worst. They are rude, careless, lazy and not helpful. I am writing the review before checking out and I hardly do that. But the attitude and service is bad bad bad. If you care only about the views to the river and the parliament Hill, then stay here. If you are looking for better enjoyable experience, stay somewhere else. Parking is another bad experience with this hotel, they have 3 limited parking spots around the hotel and one is underground parking, if you are late at night even the underground is full. I forgot to mention, the hotel is going under renovation and they didn't mention anything about this issue at all, not on website, phone, online,... You try to open the door of your balcony to enjoy the views and they locked it with a metal screwed piece that you cannot unscrewed it, if I knew balcony is inaccessible I wouldn't have booked here at all. Breakfast is not included in the rate like other BW hotels. There is restaurant on site for breakfast only. Rooms are outdated and yes need a lot of renovations, filthy carpets all over the hotel. In brief if you have 150 dollars for one night plus taxes go somewhere else. I don't recommend it. Which is not the case with me for other many hotels I have been to and I recommend. Viviane

    3
    « Mixed review »

    The location, lobby and front desk service were excellent. The value, sleep quality, room decoration and state of repair was good. Unfortunately, the cleanliness of the room and especially the bathroom,left much to be desired. We were unable to rate the hotel breakfast menu as there was an area electrical power disruption shortly after we place our orders. The latter was no fault of the hotel and all emergency features, including elevators, remained working.

    2
    « Under Renovations »

    Wished there was a notice of the renovations. Agree with the other reviews, good location, okay for a one night experience. The bistro within the hotel was a disappointment, had to send order back twice; had identified an allergy first service included the allergen, the second was not even the same dish. After an hour wait, not even a 'sorry' Usually a fan of Best Western, this one fell short. Maybe after the reno's???

    4
    « Location,Location »

    Excellent location for seeing downtown Ottawa, walking to the Parliament Buildings; parks, museums, market, cycling trails. Right along the river. Just over the bridge to downtown Ottawa. Cannot beat the value for your money.

    3
    « Okay Hotel »

    The hotel is rated as 4 star hotel which is highly over rated.... when i booked the hotel over the phone I specifically asked to the agent if there is any constructions going on and she advised that hotel has just been renovated and no constructions going on....surely when i arrived there was construction going on...the room was okay...my three year old daughter found a screw and drill bit on the window latch...the closet door was falling apart...the hallway carpet was dirty...The parking locations were terrible....I think this hotel should be 3 or 3.5 start max. It was OKAY experience with this hotel. Next time I would probably go for another hotel.

  • 3
    « Okay for one night »

    My husband and I stayed here on a weekend getaway. All in all, the place is great, because of it's prime location next to Alexandria Bridge and the wonderful staff. We had a very nice and clean room on the 8th floor, but the hotel is quite old. It was very noisy, the elevator takes ages and parking is extra.

    3
    « Very 'Meh' »

    It was clean and friendly, and they did upgrade and accommodate us. But be warned it is under renovations, they have very limited parking all spread out between 4 lots around the building in a sketchy neighborhood. Underground parking is a joke. Exercise room it 4 prices of equipment and pool is over chlorinated. Close to a park, bus route and Canadian Museum of History though.

    5
    « Gatineau Ottawa trip »

    Got an upgraded to an Executive Suite, hotel was wonderful, clean, very helpful staff. We were so close to Ottawa, we were able to walk across the Alexandria Bridge, walked around Ottawa, then took the Water Taxi back to Gatineau. Toured around Gatineau, found some great places to eat, people extremely friendly & not speaking French ( my bad) but everyone were very accommodating to speak English!

    2
    « price to high for this »

    pricing to high noise terrible. water pressur problem. parking not include in the price. have to pay 11 $ per car even if we had to room... room are old and a place like that shoudn't cost more than 110 $ ou 125 whit parking ...

    3
    « Bad noise »

    We got woken up at 8 am by workers who were working on the roof and the staff never informed us about noise.Staff could of offered a discount or free breakfast also we paid for parking and had to park on the street since all workers were using the parking lot.Very disapointed

    3
    « Convenient location »

    The best thing about this hotel is its location; easy to get to, walking distance from down-town Ottawa, Parliament Hill and many points of interest. The view of Parliament and the Ottawa River is impressive. The dock for the Ottawa River cruises is located just a few steps from the hotel, at the foot of Alexandra Bridge, and if you stay here during the Tulip Festival, as we did, the bright colors in the neighboring Jacques Cartier Park and the quietly roaming Canada Geese watching over their offspring add a special touch this tranquil river landscape. Other than that, it is best to think of it as a tall Motel that needs quite a bit more than the current exterior renovations to bring it in tune with today's times. Mind you, our room was satisfactory and clean, with comfortable beds. On the other hand, the bathroom sink was shattered into several pieces, leaving the impression that it was glued together just to get a little more mileage out of it. The relatively small elevators and narrow, dark hallways have a tendency to make you feel a little hemmed in. One of the two elevators was shut down for the duration and made the coming and going rather painful, especially with a busload of new arrivals; totally inadequate for a 10-storey, 150-room hotel. The reception and the service at the front desk in general were exceptional; very friendly and helpful. But if the hotel's priority is customer satisfaction, they missed a wonderful opportunity to demonstrate it by adjusting the room rates accordingly - to make up for the obvious inconveniences. At $191 per night, including parking fees and taxes, I can't say it was that great a deal. I didn't mind the parking fees, but if pay we must, I do not expect to park a block down from the hotel property, in a somewhat poorly lit area and rather uninviting neighborhood. A final thought; a room with River View is worth asking for. If this review has been helpful, please click on Thank below.

    4
    « Three day stay at the hotel »

    We did not use any of the services as we used the venue for sleeping purposes. The hotel is conveniently located just across the river from Parliament buildings. We walked across daily to our events. The staff persons we spoke with were extremely courteous and kind. Unfortunately we did not record names. The room was always neat and clean and the bed was comfortable. We had an excellent view of the fireworks right from our window.

    4
    « Don't understand what is being asked »

    We enjoy The Best Western Plus here in Gatineau . First of all Best westerns are always our choice of accomodation when we travel. This was has an exceptional location for us because of it's proximity to Our Nation's Capital, ease of getting to and from either walking or by bus. Ottawa-Gatineau is a very friendly and welcoming place to be with one exception - Quebec is a unilingual province whereas all the rest of Canada is bi-lingual. This is a reason why Tourism in Quebec has dropped so drastically.

    5
    « GREAT STAY AT A GREAT PRICE! »

    Staff were extremely professional they had a great package for visiting Museums in the area, it's located mere steps from the Museum of civilization. The hotel's location was good with tasty restaurants within walking distance. Salt water pool was a bonus, the kids slept great afterwards! Beds were extremely comfortable which is always a must! We'll be booking here for sure at our next visit to the Nation's capital. Alain was very helpful at check-in and during our stay.

    2
    « Wildly disappointed »

    I generally try and find a Best Western to stay at regardless of where I am in Canada. So, naturally, while in Gatineau, I sought one out here. I gave this location only 2 stars and that is solely dedicated to the staff. Had the staff been rude or non accommodating, it would have received a one star. To begin with, I got here late in the evening but got checked in timely and courteously. There's the one star. However, the parking is atrocious, as in, there isn't any. I can appreciate the cramped up location, but the additional parking was kitty corner to the building with zero lighting. The other parking was around the block to the back and finally an underground lot for $11 a night. I opted for the underground because I didn't feel like walking from the far lot in the middle of the night. I went to find a plug in for my phone. I rifled behind the nightstand to find a series of plugs all plugged into ONE extension cord (which I might add is 2 prong). See picture. I had paid for two nights ($129+tax and then $125+tax) in advance so I'm here again. I put the "do not disturb" sign up last night because I wanted to sleep in. I left my room at noon and came back at 4 and the room hadn't been cleaned at all. I noticed as I had walked down the hallway that one room hadn't been cleaned all day. I knew that because the door had been open when I left and was the same when I came back (and is still open). See picture. The bed is comfortable and the room is clean. The hotel itself is incredibly old and dated but that's neither here nor there. Supper at Restaurant 131 (I believe), was mediocre. The menu was very "thin" and there was a serious lack of alcohol In the bar area (an admission by the waitress herself to two gentlemen who came in for a beer). The waitress was friendly though. When in Rome, do as the Romans do...is how I try to do things when away. So, I attempted high school French but the staff were highly fluent so I didn't need to continue embarrassing myself! Haha. Excellent on their part! Just disappointing when it was a Best Western and always of higher quality elsewhere.

  • 1
    « Never Again!! An Absolutely Reprehensible & Disheartening Experience. »

    In view of our upcoming 18th anniversary celebration, I had booked a reservation at Best Western Plus, (131 Rue Laurier) in Gatineau via the on-line booking service. The reservation was for 2 guests, 2 nights and 1 room, from June 20th to June 22nd, 2016. My wife and I had once celebrated at the Best Western Fireside Inn, located in Kingston Ontario, right after we got married, and it was a wonderful and delightful experience back then. Besides our gorgeous room with a whirlpool, and all the pampering we received upon our arrival, their room service was second to none and their restaurant was, in my opinion, equivalent to a ?Five-Star? rating. That was level of service at the Best Western Fireside Inn, in Kingston Ontario, 18 years ago. My wife and I decided to enjoy another pampering visit at a Best Western (Plus) for our 18th anniversary celebration! We knew what to expect (or so we had thought). So, I eagerly booked our room on-line, well in advance, by using a CIBC Visa Debit Card (which works just like a regular credit card online but without the inherent credit card fees, limit surcharges, or interest charges), on June 1, 2016. I subsequently received my confirmation number for our reserved room and I was also advised on my itinerary that I had ?Free cancellation until June 16, 2016? (this reservation was not cancelled), after which time, I expected that I would be held fully committed to staying at this Best Western Plus, in Gatineau. However, on June 20, 2016 when my wife and I arrived at the Best Western Plus, (131 Rue Laurier) in Gatineau, after an already unusually long train trip that had been unexpectedly delayed by almost 2 hours, we were both really tired and enthusiastic to enjoy a refreshing siesta in the Queen-sized bed, that we had previously reserved, and committed ourselves to. And, of course, we were both looking forward to the same level of pampering and professional, courteous service and treatment that we had experienced 18 years ago, on our wedding night, at the Best Western Fireside Inn, in Kingston, Ontario. Well, quelle surprise! We received nothing that even came close to the attentiveness that we had come to expect from a Best Western (Plus) type of place. Upon check-in, I was asked to provide them with a Credit Card in order to check-in the room that I had previously booked on-line and, presumably, had already guaranteed in full. I explained to the receptionist that I did not use, or possess, a Credit Card (and in fact, I have refused numerous offers in the past from my bank for a Platinum Credit Card). I do not, and I shall not use one, by my own free choice. I have refused to support the Credit Card industry for many years now, and I shall continue to do so in the future. I offered the Best Western (Plus) a cash security deposit and/or my Visa Debit Card to be fully pre-authorized to pay for everything in full, right there ? in advance. The receptionist replied that she could not allow me to have the reserved room, even if I paid with a cash deposit in addition to paying, in advance, the full amount of the room. And, money was no object to me in this case. I was ready and willing to pay for everything. I explained to her that I was in a rather precarious position as a result, since we had no other place to go at that particular point in time. Although the receptionist was courteous in her conduct, she was still very formal and didn't seem really concerned or compassionate about our immediate predicament. The receptionist did make a quick attempt to call another place for us. I felt that it was somewhat thoughtful of her. Unfortunately, only one night was available at another place. My heart really sank - right there. That's no way to spend a well-planned 18th year anniversary celebration. Not to mention the sheer irony of experiencing a totally different level of service than what we had previously experienced at another Best Western location, 18 years prior. I, personally, felt degraded to the level of an ?article-of-trade? or just ?another commodity? while standing there bearing, and listening to all of this. I didn't feel like my wife and I were regarded as dignified human beings who were both worthy of above-normal service. I replied to the receptionist that this incident just served to strengthen my resolve to never own a Credit Card, under any circumstances. I mentioned to her that I thought it was beneath Best Western (Plus) to do such a callous thing to a former client and that I was very disappointed with their level (definition) of service. I also mentioned that I would be writing a review about this, at the time, dreadful experience. My wife and I retained our full self-respect and simply walked out the door of the Best Western (Plus). It turned out that it was the best thing we ever did for ourselves on that day. Initially, we did feel quite stranded with no car, getting a bit late, and our taxi had just left us to go back to Ottawa. Nevertheless, we were able to secure a beautiful place for ourselves in the heart of Ottawa. We reserved a very attractive Queen-sized bedroom with kitchen amenities that overlooked the city. The location was easily accessible to the Ottawa Locks, where we were planning to take a boat cruise the following day - which worked out quite well for us. It was more expensive than the Best Western Plus, but it really was a much nicer place, and it was certainly well worth it! And yes, they were quite happy to accept a Visa Debit Card, for full payment. I felt rather delighted to spend more money at another high class Hotel that actually appreciated our presence, beyond our possession of a common Credit Card, and provided both of us with exceptional service, in many ways! After we got over the initial shock, and our spirits lifted. I did my best to ensure that my wife and I had a wonderful 18th year anniversary celebration, in spite of this unexpected and humiliating inconvenience. Notwithstanding the aforementioned, be it resolved that I shall never stoop that low again so as to have both my wonderful wife and I so categorised and humiliated, by booking with any Best Western (Plus) ? ever again. In retrospect, perhaps I should really extend a big ?Thank-You? to the Best Western Plus (131 Rue Laurier) in Gatineau, for helping me to narrow down our forthcoming choices of places to stay and places where NOT to stay, whenever we go on vacation in the future. Alors, merci infiniment, Best Western (Plus)!! Et je vous fais mes adieux - pour toujours.

    4
    « Hotel across the river from Parliament Hill »

    This very nice hotel is beeing renovated in spring-summer 2016. We appreciated the warm pool, the free Wi-Fi, the little fridge and the free parking. We asked for a microwave oven and we got it right away. Pierre at the front desk is very talkative and his advice is useful. The view on the river is not to be missed. The room was spacious and clean. The patio door is a plus.

    5
    « Girls Night Out »

    Great location!! Proximity to downtown Ottawa was perfect for a girls night out, rooms were fresh and clean, staff was friendly and helpful, very reasonable rates! Would definitely choose this location again!

    5
    « Without a hitch »

    My friends and I stayed at the hotel for a girls weekend and it was an excellent stay. The current renovations never affected our stay once! The staff was friendly and we will definitely stay there again!

    5
    « Friendly fun »

    We were 8 girls reuniting for a great night. We had a fabulous stay!!! The staff was very friendly and helpful making sure that we were satisfied with everything! One night, great rooms, friendly staff with reasonable rates! Couldn't ask for a better stay! Thanks BW!

    5
    « Love this hotel »

    I just can't justify the cost of staying downtown so I always take the chance and stay in Gatineau.. and this hotel in my favorite. .. I WAS PLEASANTLY surprised upon arrival as they are giving themselves a face lift and it's looking great. The front desk staff was fantastic, the were quick efficient and very helpful.. I was traveling with a few friends and they gave me recommendations for restaurants and a few bars downtown. The rooms were great. We had a corner room and it was large, well furnished and quiet. The hotel is under renovations so the balcony does not open at this moment, however, the view outside was amazing.. We could see the river and parliament in it's full glory. The hotel is very close to the market and restaurants in the area. I would recommend this hotel in a heart beat ...

    4
    « Great hotel for cycling »

    My husband and I enjoyed our stay at the Best Western Plus Gatineau-Ottawa. The location was superb with lovely views of the Ottawa River and a short walk to many attractions and downtown Ottawa. We especially loved that the bike trails were just outside our door. Breakfast was delicious and reasonably priced. There was some construction at the front of the hotel which took away from the appearance and the elevators looked dingy, but our room was very nice, clean and well decorated with a great view. The staff were all very friendly and helpful. We plan to make our stay here an annual event.

    3
    « A tall motel....with lipstick »

    Had to stay here 3 nights while on business, and was happy when it was time to go home. While I didn't have a horrible stay, there isn't a lot to recommend about this property. On the positive side, the Byward Market is in walking distance and of course the Civilization museum is close by. The staff were generally nice and helpful. On the not so positive side....lots. The building is pretty old and looks like it's had a few coats of lipstick on it from different owners. Best Western has tried to dress up some of the furniture and coverings, but just barely. A lot of surfaces looked pretty grimy, like the curtains, walls and carpet and things like the elevator are pretty battered. Wall a/c unit in the room was loud and seemed to have one speed. Bathroom was tiny, pretty basic, and shower water pressure was weak. I didn't get any new bath towels one day, and had no washcloths another. Walls and especially doors were thin. Could hear my neighbour quite clearly on the phone. No safe. Pillows were low quality lumpy foam types. Fitness room is tiny. Didn't help that there was a fire alarm which evacuated the building just before midnight one night, with no explanations from management. And at checkout they don't slip your bill under the door like every other chain I know these days, so I had to line up for 10 min to check out. Annoying when they already have your credit card. All in all, wouldn't return...

    4
    « Best Western Gatineau »

    Close to everything. Helpful staff. Bathroom was a bit on the tiny side. Restaurant is good and reasonable. Hop On Hop Off stops across the street. For the price, worth the stay. Would definitely stay here again.

    4
    « Gatineau business trip »

    The Best Western is conveniently located near the museum (walking distance). The hotel is old and is in the process of being updated, but the price was good. Hotel had a little indoor pool but I did not have time to use it. Did Not like the additional parking fee of $11 per day. Parking should be free if staying at the hotel.

  • 2
    « It's a broken hotel »

    Product and process are broken. I arrived to an unflushed toilet after check in. The plug wouldn't hold my phone charger and the carpet was dirty. I understand I'm paying a discount vs the Laurier but this was very disappointing. I reported the toilet matter and was told, "it's noted". The fitness room had thre machines and the one I tried to use had a broken seat and the single tv on the wall had a sign "out of order". I expressed my disappointment at check out, not looking for a discount or credit since this was an expensed business trip, but rather some acknowledgment of wrong doing. Nothing.

    4
    « Conveniently located »

    The hotel was conveniently located and was within walking distance of major tourist destination. Even though it was in Gatineau, it was 15 min walking distance from the parliament hill and other famous tourist spots. Nice park right infront of the hotel. In hotel internet service was pretty good. Great value for price. Indoor pool service was good.

    4
    « Location was great »

    Stayed here for 2 nights on a short getaway with my son. Really wanted to stay in downtown Ottawa but most hotels sold out of standard rooms & I wasn't about to spend $500 & up on a suite. Found this hotel & did a bit of researching before booking. We were very happy with our find. The location was perfect.Just a 2min walk to the bridge which takes you into Byward Market area in about 15-20mins.One evening we took a taxi back to the hotel from the Byward Market and that was only $8.00. Parking is $11.00/night better than the $30 in the downtown hotels. We parked our car when we got there and didn't have to use it until we left. We could see construction being done on the facade but really didn't hear anything or bother us. I had read before booking that some balconies closed so I just avoided booking a balcony room. We did have a room with a river view which was nice. We could see the rear of the Parliament Building. I would recommend a river view room.Rooms we're clean. Air conditioning unit a bit loud but cooled the room well.Beds comfy.Shower pressure decent. Found the toilets a little low(not so great if your elderly) Staff were friendly & courteous.We were given breakfast coupons upon check in but soon after getting in our room front desk called asking for the second day coupon back as she had made a mistake. We found this odd. We returned the coupon & didn't bother to have breakfast there with the one we kept. Thus,we can't comment on the food . Overall, we were happy with our stay & would return.

    4
    « If your going biking in the area, this place is GREAT »

    This is my third stay at the hotel. It is always nice to stay here as it is so close to all the great things in the area. It resides right across the street from the Ottawa River bike trails in Gatineau and a nice walk to Ottawa Parliament Hill and the Byward Market. The beds were great. Most comfy I have slept on in a long time. Too bad I couldn't sneek one out of the hotel :) Had the river view. Was awesome. The staff is wonderful here as well. This was the third trip and only now they tell me there was a parking garage under the hotel. We took advantage of this. Parking is a modest fee per day but well worth it. Not giving it a 5 star just because of a few things here and there, but does not deter the fact that this is a great place to stay. Only thing I was concerned about and hope to resolve is they had charged my credit card on the first night about $90.00 more than the final bill. I have not seen a credit on the difference so I am hoping this will be resolved. Never had a hotel pre-charge me before. The charges came the time I checked in. Very odd.

    3
    « Smokey's Ottawa Trip »

    We picked this hotel due to it's proximity to Ottawa and it's location on the water....we were saddened by it's state of repair(being renovated....parking was poor....only room for a few cars....but we were still charged $11 per night parking....pool was very ordinary and somewhat difficult to get to from within the hotel.....also since we couldn't open the balcony door the room had a strong cleaning fluid door

    4
    « Good location, good service. »

    I have stayed at this Best Western on several occassions while attending meetings in Ottawa. This is an affordable hotel that offers excellent service and a good staff. It is walking distance to parliament hill and it is near the HIstory Museum and the National Museum of Art. I would encourage anyone who wants to spend a few days in downtown Ottawa to stay at this Best Western hotel.

    3
    « Beds were slightly soft »

    The front desk staff were very friendly. The building has some construction going on. Hopefully, they will be updating the rooms. It was quiet, beds a little soft but comfortable, and rooms were clean. No breakfast like other Best Westerns, also charged for parking, which we were unaware of until arrival. It is in a great location for walking to downtown Ottawa, IF one can walk 2-6 mikes. Once this hotel is completely updated it will be a great place to stay. We had a river view, however, the windows were very dirty.

    3
    « Economical alternative »

    Hotel prices in downtown Ottawa scare you off? This hotel in Gatineau Quebec is economical and just a 15 minute walk or a short bus ride across the bridge to the Byward Market and the National Gallery. A stone's throw from the Canadian Museum of History, beautiful views and parks on riverside. Hotel was being updated during my stay but construction was not disturbing and rooms were already done to Best Western Plus standards. Staff very friendly and fully bilingual. Main downside is limited dining and shopping near the hotel.

    2
    « Not worthy of the Plus designation »

    Hotel under construction, no access to the balcony. AC blows into your face, too close to the proximity of the bed. City view is not quite as advertised. Breakfast is excellent, Staff is very friendly. Underground paid parking not very clean.

    2
    « Not the best Best Western PLUS »

    Staff for the most part seem to purposely ignore individuals who are not articulate in French with the exception of front desk personnel. Facility dated and shabby. A/C unit in room extremely noisy and Ineffective, and apparently unfixable.

  • 4
    « Good value »

    This hotel is located just over the Ottawa River in Quebec. The view from our room included the back of the Parliament buildings. There is a lovely park just across the street from the hotel. The hotel is under renovation, but access is maintained. The parking is very near (just behind) the hotel - this is good for a city hotel. The rooms were clean and the beds comfortable. The service in the dining room was a bit spotty - they seemed a little short staffed, but the breakfasts were delicious.

    2
    « Just OK »

    The good: front desk staff, location, view of the Ottawa River and Parliament buildings. The bad: dirty carpets, crammed hallways and elevators, small rooms, not very clean, not enough parking and tight parking spaces, Resto food not great.

    3
    « Great View but Needs Work. »

    Beautiful view of the Ottawa River and Ottawa Parliment buildings. Was clean. Great front desk staff. But very difficult for parking during reno's. Overall decent for the price. Walk to many attractions.

    4
    « Good Value,view,comfy bed »

    Good choice for Ottawa visit. Our room was located overlooking the river and nice view of Parliament Hill and downtown Ottawa. Bed was king size and very comfortable. Everything clean with small fridge and coffee maker. Has a small restaurant on site and a pool which we did not use. There is a Macdonalds a five minute walk from hotel and small store for beer and wine next door. Some renovations but not too obtrusive. Parking is 11.00 per night and onsite. This hotel is situated right on the bike trails and park plus walking distance to the History Museum. Walk over the bridge to all Ottawa has to offer including Byward market and pay a lot less than downtown. Excellent for runners and cyclists for access to trails.

    4
    « Close to everything »

    Great location , rooms dated but very clean hotel , beds new and comfortable with great view of the river , need a better restaurant and parking limited outside . Staff very friendly and helpful and speak English !

    4
    « Last minute travel - excellent location »

    From the moment I walked in, the staff could ot have been nicer. They made me feel very welcome. The room was very clean and spacious (King bed) and there was a nice view of the river. It was quiet and the beds were comfortable. My only criticism was that if you drive, you have to check in and then go back out to your car to put a ticket on your dash. I was tired and had just kugged alkl my stuff in and had to lug it all with me again. The parking lot is very small, I got the last spot. Not sure why they cant just take your license and do a comparison to a list and the vehicles in the lot.

    5
    « Fantastic Stay »

    Had a wonderful time at this hotel! The staff was wonderful and the room was better than expected. We had a nice room with a separate bedroom. It was nice to have a living room area as we were there for quite a few nights. Having a microwave was very nice as well. It was within decent walking distance of all of the things we wanted to do, which was great. It was just a super quick walk to the bridge that takes you into Ottawa. Definitely try the restaurant while you're there. The food was fantastic.

    1
    « Under construction »

    GOOD: The location of this hotel is perfect. Right across the river from Ottawa, across the street from a great museum, History museum. There's a park with a nice bike, walking path that follows the beautiful Ottawa River. The pedestrian bridge path that leads to the Byward market in Ottawa. This stay was painful in every way. From the minute of the check-in to my way out the door. The staff know the state of their workplace and try their best to make you forget what you are getting into with their smile. The room was nice, spacious and clean. the view of Parlement Hill was amazing. However, the patio door lead to no patio. Thankfully it was locked and blocked off. Internet was quick and reliable. BAD: To start things off, there's only 30 parking spots in front of this hotel. Depending on the time of day that you arrive you'll have to get a treasure map to find out where the other "lots" are. The path to find these lots are narrow, under construct, poorly lit, not for the squimish, homeless drinking and being sick in the area. UGLY: Finally, inside the lobby has been somewhat renovated, but only has one working elevator. (Don't take the stairs without proper immunisation). The hallways leading up to the rooms are still under renovations. In summary this hotel is located a prime location. The potential is clearly there. Unfortunately, the building is in such a disaray that it would be best to shut it down and re-open once all construction is over. Personnally I wouldn't recommed this hotel for the time being. Considering there are so many other options within distance I would recommend to stay away until construction has been completed.

    4
    « Week end in Ottawa. »

    Good price (2 night stay). Clean space. Nothing out of the ordinary. It reminds me of a Best Western. We've stayed before in the past, and this is by far a better room. To say one thing, the elevator is slow.... we're top floor, so I'm not taking the stairs.

    1
    « Brad »

    I came from Vancouver for a family emergency on a overnight flight. We had no sleep and were in distress. We asked for a room and explained our situation. A rep at the desk seemed sympathetic and checked us in at 100.00 a night plus taxes and fees. After the check in when we were leaving for the hospital the manager came out and said we had to pay 30% more. We had no choice but to agree. That is bad enough. The hotel had no facilities the restaurant was less than poor. It was dirty and under construction. I have only experienced one worst hotel experience and that was in the mexican geto in chula vista. Do not go to this hotel

  • 4
    « Relaxing stay »

    Hotel room was clean, excellent service from hotel staff. Internet was slow in the morning. Great location, easy to find, fairly close to amenities and downtown Ottawa. I will choose to stay at this hotel again in the future when I am back in the Ottawa area.

    4
    « Good experience with Best Western »

    Nice place to stay, close to different interest points in Ottawa; Byward market, museums, historical monuments. Great view to the river and to city, even in wither with specific room. Great staff and services. Regret not enough time to stay more but probably going back to this hotel in upcoming opportunity.

    4
    « Very fair price for what you get »

    Family meeting up in Ottawa - the staff was very friendly and the rooms have been well refurbished + nice lobby. We enjoyed our stay. I would also recommend this Hotel for people that have business to attend to in Ottawa - simply in walking distance over the bridge. Great location and a bit less expensive than Ottawa.

    4
    « Very good location »

    Helpful staff and very good location to visit the capital. You can walk to Wellington street, where the main attraction places are. Prefer the river view rooms for amazing city sight. We asked the staff for recommendations about restaurants, cafe and things to do, and they were really helpful. Thank you!

    2
    « Hotel Overall »

    The hotel rooms were ok, but I found a hair in my bathroom. There were no towels by the pool and only one changing room. The beds were comfortable and the staff were pleasant. The pool hours were very reduced for weekdays but there was a lifeguard available.

    2
    « Too noisy »

    The receptionist made us stay at lowest level and with other guests that slammed the door at 3 or 4am. I made a call at 3AM to the front desk and there was no answer. The second time I called the guy was kind enough to come up and notify the guests to keep it down. Overall my experience was not very pleasant.

    3
    « Convenient »

    Stayed here overnight for a competition. Ok room convenient but really prices are quite high for the type of place and season. Neighborhood is a tad scarry. All is there but way overpriced. View from our room is cool but room neighbors are super noisy banging doors and yelling in hall. Not hotels fault i agree but noise travels quite a bit. Place is clean and staff friendly

    4
    « Very satisfied »

    The indoor pool was the big attraction. We had our daughter and grand daughter with us and it was a good place to spend some time together. We thought the rates at this hotel was right on. If possible, I would recommend that guests be notified in case the restaurant is left closed.

    1
    « Poor service and very low professionality, one of the woman in front desk nastasha is an terrible worker. »

    Hi, been in the hotel few times, the view is perfect, very close to Ottawa make the place special but some pleople in the hotel not deserve the work, this time was a woman, named nastacia o nastasha, i was asking details about parking and about the pool, i got my answers in very bad mood and not much education, i hope somebody read this comment and hire better human quality for front desk and the hotel in general, the rooms are not the best but we had felt well, insisting in the front desk guy last time really unprofessional Ives if i remember well, and the woman now smiling in my face in french because i dont understand her language, the old guy in the rooms very friendly.

    3
    « Stayed on Best Western Points, 3.5 Star Rating »

    Visiting Daughter at University of Ottawa. Used 20,000 points per night plus $11 per night parking. Had to park in lot one block away as front parking lot full and pick up truck too tall for underground lot. Don't believe they have complimentary breakfast. Room was on 7th floor facing the city of Ottawa and the Ottawa River. View was beautiful!! Nice large balcony to enjoy the sites. Room was clean and comfortable. Wish they had a multi-outlet to plug electronic devices into on the night table. Only other minor issue was older toilet that hoped for the best that it didn't plug up when I flushed it (it didn't) Quiet neighborhood. Close to all the museums, 10 minute drive to the university, 10 minutes drive to Costco in Gatineau for cheap beer. Would definitely stay again.

  • 5
    « Best Western - Gatineau »

    We stayed one night on the 4th floor in a lovely room looking out over a park, the river and the parliament buildings and downtown Ottawa. The reception was quick and efficient and the employees responded to our request for directions to the TD place (the Brier was on) with cheerful enthusiasm, printing out maps and instructions. The room was large, had a very comfortable king sized bed and was as clean as a whistle. I particularly appreciated the night light in the bathroom while in a strange place. Parking in front of the Hotel is not sufficient for all the guests and provision is made to park nearby outside or in the basement, which is accessed by a surprisingly steep ramp. Once inside the garage, we found it to be poorly lit and the location of the exit door to the lobby was not particularly evident. The restaurant was quite adequate, the service polite and efficient, the hotel quiet and clean throughout. This hotel is very well situated with easy access on foot to many of Ottawa's attractions.

    5
    « Genuine top quality service »

    The manager and staff at this hotel were very friendly and genuine. Myself and my family thoroughly enjoyed our stay and would highly recommend this hotel. The location is excellent and the hotel very functional. The view on Parliament Hill and the river was greatly appreciated as well.

    4
    « Great stay »

    Booked this location for it's proximity to the World Cross Country Ski Tour and discovered a good place to stay. Our room was very good and had all that we needed. Front desk staff were terrific, housecleaning staff pleasant. The hotel is close to all major attractions. It looks like there's renovation work going on which can only improve what is already good.

    3
    « Met my needs »

    Nice hotel in a neighbour type setting. It's an older hotel under renovation. Staff are very nice and efficient. Restaurant is on-site which is convenient if you do not have a car. Restaurant was quiet and service was quick. Breakfast is not included but full menu for breakfast is available. Did not use the exercise room or pool so cannot comment. If you need a basic room, this will meet your needs.

    5
    « A great stay »

    Despite ongoing renovations ( which effect visitors little or not at all) it was a marvelous stay!! The staff at the check in/out were wonderfull. The housekeeping staff were good fun to chat with in passing. Incredible how these people manage to be so friendly while working so hard. Very impressed.

    5
    « Good Rest »

    We were in town for a hockey tournament of our grandchild. Didn't stay at the hotel very long. But we can say that it is well located, close to downtown and yet far enough to be quiet. The personal at the desk are extremely sociable and pleasant. They like what they do and it shows. Presently going under renovations, but still quiet.

    4
    « 4 night stay »

    Stayed 4 nights while on course. Was there for the big snow storm of 51 cm. They do not do a good job of snow removal from this parking lot. Left 3 days after the storm and got stuck Staff had to push me out. Big shout out to Elana in the restaurant the night of the storm. The cook never made it in but she took charge and though limited menu ensured those of us there got something to eat.

    3
    « Winterlude »

    Excellent location if attending the area for Winterlude. It is across the street from one park with a free shuttle to the other locations. Staff were helpful. Parking convenient if you can get a spot in front of the building, otherwise you have short walk. There is a decent sized indoor pool for the kids. Nice view of Ottawa and the sunrise.

    2
    « First time and probably last time »

    I checked into this hotel with no status with Best Western, I was on a free night stay through the Aeroplan program. Out of the 9 floors stayed on the 2nd floor. Check in & out was very professional and pleasant. has two big double debs, extra pillows, very comfortable, big screen TV. TV is controlled by a normal retail cable customer box in the local language instead of the simplified tv remotes the major chains use. No laundry bag, dated and small room, no plug in for todays teck tools and toys. my son and I felt as we were in a big closet. The worse part was as we tried to sleep in, they were doing renovations in the room next door so that was our wake up call this morning at 8 AM. I stayed in these type of rooms and hotels many, many years ago when I was in my 20's. For budget minded people this is great value, hotel is along the Ottawa river, next to the museum. Parking is $11 plus a lot of taxes. We stayed here because we used points so it was free.

    4
    « Surprised we were!! would go again »

    Had the opportunity last weekend, to spend an overnight at this hotel. We found a parking spot very near the front door, making it easy for carrying/wheeling the luggage to the front door. These doors opened automatically-that was so nice and easy. Have found other hotel doors have to be opened manually and that is very difficult when you have several pieces of luggage. Pierre, the front desk clerk, at that time period, was very friendly and helpful. The elevators are close to the front desk-handy- don't have to take all the cases down a hall and around a corner. Our corner room had west and south facing windows. The balcony doors were closed for the winter. The room was a good size for the king size bed, reading table with comfy tub chair, the desk had all the electronic plugs and office chair. The television sat on the dresser that also housed the small refrigerator. The washroom had all parts required, including shampoo, conditioner, lotion tubes, sewing kit, and makeup remover pads. The closet had several hangers and iron with board. There was plenty of space to walk around. The rain shower head spray felt good on the skin. In the morning, we ate breakfast in the main floor restaurant (presently only open for breakfast). The usual Best Western Hotel buffet self-serve breakfast was not available. We chose our own seating, the server offered coffee or tea, and gave us plasticized menus, with a large selection of breakfast items. There were so many, it was difficult to decide. My husband enjoyed the waffles topped with strawberries and whipped cream. For me there was a big decision between eggs benedict or bagels with lux, cream cheese, capers, onions-this I enjoyed very much. The good tasting coffee was endless, while we watched some news on the venue television. When we were finished, the restaurant started to fill up with families and couples. Improvements: There are two bed side tables, each with a lamp. But there were no sockets for electronic plugs on the tables or part of the lamp base. Good: We really liked, the ordering from a menu due to the larger choices of food items. WE would go back again.

  • 2
    « Meh »

    From the outside looks like a gross unkept place. Inside not much better. Our bed was full of hairs so we asked for new sheets. The service was great very nice girl at the front desk. I think the $11 for parking is a scam considering it's their own parking lot. Used my CAA cars and got 10% off. I wouldn't stay here again.

    4
    « Very Nice Well Kept Hotel »

    We had a very nice time. Clean and very Quiet for a Saturday Very comfortable beds.We enjoyed our stay.Had no problems with our check in or with our check out. hotel is under contruction which was kind of a drag seeing how they couldnt provide us with a riverview.They did however upgrade us. Over all a good experience.

    5
    « Excellent Hotel »

    For evaluating a stay at a hotel, my priorities are the quality of the room (quality of bed, cleanliness, room's space, and recent furniture) and the staff (always available and smiling) We were in the middle of a winter storm at Gatineau, public transport was impracticable and lots of cars stuck in the snow. But nothing of all this changed the staff and they continued to make us feel at home.

    5
    « Extremely comfortable and cozy room! »

    Anyone visiting the Gatineau or Ottawa area should stay at this hotel. Our clean and cozy room had been totally renovated, the bathroom was modern and had a rain forest shower-head. We had a river view overlooking the Parliament. The park in front of the hotel had been decorated with thousands of lights for Christmas, it was magical. The outside of the hotel is being renovated at this time but don't let it deter you from staying at this wonderful hotel. The staff were out of their way courteous.

    4
    « good for the price »

    Hotel interior is outdated, construction work being done on exterior of the building so if you book by internet you are not aware. We were Lucky construction holidays. The beds are very good. Parking fee is 11 $ a day another thing not mentioned on internet site. Breckfast is not included like most Best Western and quite expensive . We opted for McDonald's about 1 block from hotel

    1
    « Worst experience »

    This is by far the worst hotel I have ever stayed in. The halls were filthy dirty. The rooms were worse. The bathtub had mould. The carpet in the rooms was so dirty. It smelled terrible. On top of it all, a room on our floor was broken into and the person's laptop was stolen, the television was stolen, and their child's backpack was stolen. The breakfast that we paid for had day old toast, runny eggs, and brittle dry bacon. My van bottomed out on the ramp up to the parking lot. I feel sorry for the staff. They seemed very nice but in a terrible place.

    2
    « Sketch Western »

    Out dated this place may have been great in 1960 but with so many new and improved hotels price point might be the only thing attracting anyone to this place. If I was still in high school trying to take advantage of cheap beer at age 18 I'd be in.

    5
    « Welcome Stay »

    My wife and I had a pleasant experience at this hotel. The staff was extraordinarily helpful and very friendly. They made us feel welcome the minute we entered the lobby. The location is great being right across the river from downtown Ottawa. They also had parking on site which made everything easier as we did not have to carry our luggage very far and we did not have to drive into town paying and spending precious time looking for spots. The room was great as it was very spacious and clean. Everything worked properly and the beds were perfect for a good nights rest. If you are ever traveling to Ottawa I strongly suggest this hotel.

    2
    « disappointed »

    when i go to best western, i think of quality and service. didn't feel so well on this hotel's hardware,just too old.The staff are nice and easy, but didn't like the old style, plus the air conditioning is noisy at work, no hot water kettle in the room and no teeth brush in bathroom.you need to buy your own breakfast at lobby,and need to pay additional $11 dollars for the parking. It feels like a motel to me. where is the cuffy and comfortable BW?

    2
    « Very let down »

    1) Arrived on a Saturday after a 9 hour drive and the hotel was full of kids hockey teams who ran around until 1:30, up & down the stairs beside our room. Complained, hotel didnt do anything. Complained the next day & got free parking for that night. 2) Hotel is undergoing extensive renovation with noise all day. Used hotels.com to book it - no mention of this on the hotel profile. Complained and got free parking. Parking is 11 CAD/day so it was not much compensation after not being able to use the room all day. I would stay at the Four Points rather than here. Colleagues also stayed at the crowne plaza and they said it wasnt great. For the small savings, i dont think it is worth it.

  • 5
    « Excellent stay. »

    Huge clean room. Free wifi. Great omelette for breakfast. Parking was available outside for a reasonable rate. Just over the bridge on the Quebec side of Ottawa. Friendly staff. You always know what you get with Best Western.

    4
    « Great for the price »

    I've seen this hotel many times and finally decided to try it out when in town for a regular business trip. I stayed two nights. In general I was happy and it is a fantastic value for the price I paid, which shocked me it was so low. A few notes. On the positive, the room was clean and well maintained. There are spacious balconies. Bathroom was tight but well stocked. There is an indoor pool that is not busy and a business centre with a printer. The wifi was very consistent. The TV had many many HD channels and a very large TV. My room had a full kitchen that was very well stocked. Staff were very friendly and no lines. There is an on site restaurant but I did not try it so can't comment. On the negative, sound travels easily and I could hear everything through the door to the adjoining room. The kitchen could actually be in a museum, especially the stove! Some of the items in the room were only in French, instead of bilingual, which surprised me given this is a US based chain. My keys both demagnetized the first day. Elevators were quite slow. The curtains had stains on them and should be washed (blood or something else similar colour). Half of the building is under renovations so be prepared. Other than seeing workers in the hallway it did not impact my stay at all. I would stay here again!

    5
    « Excellent hotel »

    Incredibly large comfortable room. Free wifi. Parking. Good value breakfast: I had an excellent omelette. It was clean and professionally presented. 24 hour reception just over a bridge in the Quebec side very close to Ottawa.

    4
    « Lovely »

    Excellent location. Nice view. Good staff. Lovely rooms. Staff was helpful with suggestions regarding restaurants and attractions. Construction was made as inconspicuous as possible. Very comfortable beds. The room was large and comfortable. WIFI was fast.

    5
    « Best Western PLUS Gatineau-Ottawa »

    The hotel is ideally located with an excellent view of the Ottawa River and the city of Ottawa. The rooms are clean and very comfortable. There is a restaurant there with excellent food. There is also a swimming pool to go for a swim and relax. Another benefit is having a pleasant park in front of the hotel where you can go for walks along the river.

    1
    « Super old noisy hotel pretending to be 4 stars »

    Paper thin walls. Noisy. People having parties all the time. Had to change room at 4am because night staff was unable to tell people to calm down.. Breakfast rate forces you to choose one menu option even if you'd like something cheaper... food not fresh. Restaurant staff not real waiters... this hotel is in dire need of refurbs.

    5
    « Terrific Staff and River View. »

    Stopped in at this hotel on our trip to Canada's east coast. Hotel staff were very friendly and helpful checking in and out. Breakfast was very good as was the service staff. Would recommend this hotel to travelers for both single nights or extended stay. We stayed 3 nights and enjoyed every minute. Front desk staff were terrific, Natasha has the personality to do well in the business. Bite burger joint, in Byward Market, was recommended for dinner by staff and it was very good. Hotel is close to Parliament and several museums and overlooks the Ottawa River, will stay here again.

    3
    « not what expected »

    for the location, web rating and PLUS title beside the name I had much higher expectations. staff are good. rooms are decent. parking is below average and I felt uncomfortable parking a nice car there. some nights there were no spots available and I had to park down the street. older building and lucky to be in a great location otherwise business would be low.

    4
    « Hotel »

    This Hotel is ideal for a trip to Ottawa, very close to Parliament and reasonably priced. The staff are helpful and rooms are clean. We enjoyed a very good breakfast at a very good price. The rooms offer a great view over the Ottawa river.

    3
    « So so »

    They charge for breakfast, and charge for parking in an unprotected area. Not the quality I expect from a B.W. plus. The finishes were dated and needed updating. This is a good location but with lots of places to stay in ottawa this is not number one. kekek dududukdkdmgmdkdfmdmms......

  • 5
    « Great Price and Location »

    I recently returned from a three night stay at the Best Western Plus Gatineau. The hotel is situated across the Ottawa River from downtown Ottawa, just two blocks from the Museum of History and just steps from the pedestrian bridge to Ottawa. The hotel is a good budget option to the expensive hotels in downtown Ottawa. The parking fees for this hotel are also much cheaper than Ottawa hotels. The desk staff were friendly and very knowledgeable about the Gatineau area. I had booked a basic room which had a view of the houses behind the hotel, but as we were busy seeing the sights in Ottawa we did not care. The rooms at the front of the hotel have an amazing view of the park across the street and Ottawa. The room was nicely appointed and the bed was very comfortable. Very clean but small bathroom. The hotel has an indoor pool and an exercise room which we did not use. There is also a small restaurant open for breakfast and dinner. We ate there for one dinner and one breakfast and were not disappointed with the food or service. I particularly liked being so close to the pedestrian bridge to Ottawa. A short 15 minute stroll takes you right onto the parliamentary grounds and the bytown market is only a couple of blocks away. During rush hour traffic we actually beat the bus on our daily stroll into Ottawa. The bridge is popular with both tourists and locals. You also get an amazing view while walking over the bridge. There are also some excellent restaurants within walking distance in Gatineau.

    4
    « Nice hotel. »

    Stayed here for one night recently, and it did the job, clean, comfortable and spacious, with a beautiful river view. The bed was very comfy, we slept like logs! Breakfast was good, apart from being served a mouldy bagel! The staff were extremely apologetic and gave me my breakfast free of charge. Good location, ideal for a base to explore Ottawa.

    4
    « Visiting our Nation Capital »

    The hotel is very convenient. The staff are wonderful. The room is perfect for a quick overnighter. The bed is so comfortable, I'm glad I had plans. Otherwise I could have been persuaded to stay longer in bed!!! Thank you Best Western for making another stay successful!

 

Getting to the hotel ...

All directions
·From: The east. Take Highway 40 West until the Ontario Quebec border where it will change to Highway 417. Exit at Vanier Parkway Number 19 and keep to the right. Follow Vanier Parkway North until St. Patrick. Turn left on St. Patrick and continue west until you have crossed the Alexandra Bridge next to the National Gallery of Canada. Turn right onto Rue Laurier and the Best Western Plus Gatineau-Ottawa will be directly to the left. ·From: Highway 401. From Highway 401 take 416 North to Ottawa and then take 417 East. Exit at Rochester Street Number 121B. Continue to stop sign and turn left onto Booth Street. Follow Booth Street across the Chaudiere Bridge until Rue Laurier where you will tur...

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