Best Western Hotel Space Shuttle Inn, Titusville

"Thea " was the young lady, that did our Check in. she was very professional, and made sure that I would receive all of my Reward points. Our check out was also very professionally handled, and fast. We did have 1 small problem, out room Microwave was not working. I contacted the office, and I had a new microwave within a few minutes. very fast and prompt service. The food, and accuracy for breakfast was well handled. We enjoyed our stay, and will gladly return. JOHN

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
JohnmL3693HD, Thank you for taking the time to share the experience you had with Thea. We apologize that your microwave did not work upon check-in. We are very thankful that you were understanding and allowed us the opportunity to replace it. We hope to see you again soon. Wishing you a lovely holiday season, Martha

I stay at Best Western Space Shuttle Inn in Titusville quite a bit and enjoy the relaxed, friendly atmosphere very much. They don't appear to have restrictions on the size of dogs that are welcome here, so it is much more pet friendly than other places. There is an abundance of dining and shopping choices within walking distance. The no additional charge breakfast is quite good and the gravy makes everything taste even better. They serve waffles, scrambled eggs, corned beef hash, bisquits, sausage, fresh fruit & yogurt parfaits and more. The staff is friendly and helpful. Come for the rocket launches and theme parks and stay for what Titusville has to offer for entertainment. Historic downtown Titusville has a nice coffee shop called Sunrise Bread Co where they serve deli sandwiches, scones, muffins and other baked goods. I'm not an expert on design terminology, but I think you would call the style of decor an eclectic combination of Industrial and Victorian. Other places of interest include a beautiful remote and unspoiled beach called Playalinda, a People's Choice Award winning bridge called the Max A Brewer bridge where, if you park either under it or in the adjacent parking area, you can get a panoramic view of the river, passing boats and NASA's Vehicle Assembly Building. It's also a popular place to fish and the parking is county owned so you can park, enjoy the view and use the restrooms next to the restaurant without having to patronize the restaurant or bar. You WILL want to patronize the newly opened Beef O'Brady's restaurant at Best Western Space Shuttle Inn.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Pooh35976, Thank you for the awesome review of not only us but all our town has to offer. We are so pleased that you enjoy your visits to Titusville and hope to see you again soon. Wishing you health and happiness, Martha

Dead bugs in the room for a start! Black mold on the shower curtain! Have no idea how this was rated 3.5 stars in AAA! Tables evidently weren't cleaned due to staining. Was advised not to put my feet close to the wiring connection(open) as I may get shocked!!!

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Counrtycre, We are very sorry for your experience. In Florida, we have love bug season. They are harmless and being we are an exterior property are almost impossible to keep out of our rooms.Once in the rooms they die. As for the shower curtain, we have no excuse and I will be reviewing with housekeeping the importance of checking them daily. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

We came for a space launch so I understand supply and demand but when you're paying Manhattan level pricing, you should be doing your best to keep your hotel in the highest order. I dont expect Manhattan level service but I also don't expect the floors to turn our feet BLACK within 10-15 minutes. I dont expect to be adjusting the float in the toilet to ensure a proper flush (we were there 2 nights and had to do it 3 times). I don't expect to be ME hunting down a remote for the TV (I went to the front desk, they sent me the laundry room). I don't expect weird liquid stains to be GROWING on the shower floor. My son was on one of the beds and asked me what this thing is, I touched the bed spread and there was clearly a hard piece in the bed sheets. We tore open the sheets and there was some random plastic piece IN the layer of sheets, where it came from? I have no idea, I assumed plastic piece to the corner of the bed but HOW does one not notice that while making the bed. The bottom of the door didn't fully shut too. I know this because we could see outside light shining through. Even one of the drawers had a funk smell to it which I thought was ironic given the same drawer and a hotel note asking if we don't like the service to go to them. Maybe the owner/management should tour their own facility on the regular and not ask me to be their employee and report in, pffft.... The blackening of our feet was just SO gross, we wore our shoes anytime we weren't in bed. It was so bad my son and I were talking about going back to that town and he mentioned he specifically didn't want to stay at that hotel again... he's 5, pffft...

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Graffinc, We are very sorry that did not enjoy your visit with us. Our housekeeping team cleans the floor between each guest's stay and during normal housekeeping services. The LVT flooring in the rooms has been so hard for us to maintain being an outside property. It seems that every time a guest walks in the room the flooring is in need of a mopping. My sincere apology as we are always looking into ways to maintain the flooring. As for the plastic in the bed, all our mattresses have hard plastic on the edges which seems like what your son found if we tucked the bed while it was on the edge we would not have noticed it being loose. I have no excuse but can understand how upsetting that may be for your 5-year-old boy and for that we are truly sorry. I'm unsure of what note you are referencing in the room. We do have a housekeeping request letter in the room advising if you would like stay-over service please contact the front desk at your convenience. I believe most properties have started similar programs since covid. If there was another letter it was not approved by us. We can only hope when you and your family come back your next experience in Space Town USA is amazing and you get to witness the Artemis actually go into space. Wishing you health and happiness, Martha Wisniewski

What can I say? Plumbling leaked on the floor. Bathroom exhaust fan did not work. No towel racks AT ALL. Ceiling acted like a bass drum head for the family above us. Staff courteous but not welcoming. Location for NASA launch GREAT! But we paid Hilton Garden Inn rates (at least) for Best Western "basic" accommodations.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
JamesR3rd, Thank you for taking the time to share your experience with us. We are sorry that it appears that your stay was not up to par with the noise from the upstairs family, and the exhaust fan not working. We have towel racks in all the bathrooms so I have the team on the lookout for a room missing one. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

I've been in dirty hotels before, but this was filthy. At $300/night I expect clean. Upon arrival, I found the toilet seat up. After placing it down, I found human feces on the seat. The chair next to the bed had blood stains on the arms & seat. Open electrical wiring on the air conditioner. I didn't take a shower because I couldn't be sure about the stains on the wall. Filth & disgusting. I will never stay in another Best Western. You should be ashamed to call this a hotel. Value? A total & complete rip off!!!

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
M1607RJpamelaf, We are very sorry that you did not enjoy your visit with us and for the issues you described. I tried looking into your room information but with your review name being made up I am unable to locate you in our system. I have our team on the hunt for shower walls and the chair you described. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

Overall, very pleasant motel with parking at the door, nice complimentary breakfast, pool. Signage at the road is small and the office isn't identified as such, but once found I was very satisfied and would stay again.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Punksma, We are so pleased you enjoyed your visit with us and hope to see you again soon. Wishing you health and happiness, Martha

Not worth paying the lower price for this place. Terrible room condition and lack of service. Better to pay more and stay at a better place. Breakfast was ok with good staff. Location good but hard to find due to poor signage on street.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Victoranddurorth, Thank you for taking the time to review us. We are sorry that you felt we lacked in service and will look into what we need to do to improve upon this. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

Very friendly hard working staff. Extremely clean room. Convenient location. Quiet. Only complaints: Took a very long time maybe 5 minutes to get hot water in shower. At breakfast, the scrambled eggs had meat in them which meant there were no good vegetarian protein choices.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Gbergern, Thank you for taking the time to share your experience. We are pleased you enjoyed your visit overall and apologize that my team did not offer you a meatless egg option. I will be sure to review our policy with them. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

I Love staying here!! Staff is great, they always go above and beyond.. The property is quiet. Their breakfast is very good. And never have had any problems with their internet. Overall I would give them 10 stars if I could!!

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Hollievento, Thank you for such a wonderful review. We are so pleased you enjoy our location and hope you will visit again soon. Wishing you health and happiness, Martha

This is an old-style (conveniently located) hotel, but it has been refreshed and updated throughout, I would say. It was clean, safe, and everything in the room worked perfectly (I stayed in upstairs room 272). The owner Martha and her team (Thea) were wonderful and charming. I didn't need anything, but I felt that if I had any special requests they would "bend-over backwards" to help a quest out. The breakfast was fabulous (more like a real restaurant style breakfast) with a lot of different hot items and choices. I will be staying here again, and like some of the other guest that I met, will now be a steady, repeat customer. I had a perfect stay so I don't understand and really can't speak to the negative reviews.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
James, Thank you so much for the glowing review. We are so pleased we were able to meet your hotel needs. We are even more pleased to read that you will be visiting us again in the future. We look forward to seeing you again soon. Wishing you health and happiness, Martha

Great hot breakfast. Had everything that we wanted. Close to everything. Rooms were good. Bed was reasonably comfortable. There was no musty smell. We stayed with our dog and she was made to feel very welcomed. Staff wonderful.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
goattyinchick, Thank you for taking the time to share your experience. We are so pleased that you enjoyed your visit with us and hope that you will return again soon. Wishing you health and happiness, Martha

I can't even give this a one star not sure where AAA gives this even any stars let alone one. Lobby looked good - coffee available, breakfast good, and very nice lady at check in. From there it is all down hill. We only stayed because it was Women's State Tournament. Would have changed rooms but not sure if that would have helped at all. We were on the bottom floor in room 162. We left a day early because we couldn't do another day. Dates were Jun 8 to 13 but left early. A few updates on this could make it a nice hotel. I have stayed at many Best Western's and this was the absolutely worst. 1. Entry door shut but had to be locked to ensure it stayed shut and had about 1/2 inch cap at bottom of door where bugs came in. 2. Floor was uneven all over like it had flooded and they never replaced the floors. 3. Lamps were rusted and chairs outdated and very uncomfortable. 4. Dead bugs everywhere including in the shower. Cleaned up a lot on our own. 5. No housekeeping.. 6. Deck unsafe felt like I would fall through. 7. Pool tables dirty and moldy looking.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Dobby3mazzie2zuri1, Thank you for taking the time to share your experience with us. We are very sorry that you did not enjoy your visit. I have shared your concerns with our maintenance and housekeeping managers. As far as housekeeping services, we offer stay-over service by request only we have notices at the front desk and in all the rooms to this effect. We also ask that our front desk staff inform our guests of these changes. Being we have a few newer staff members it appears that we may have not let you know about these procedures and I will be sure to review with them how important it is to let the guest know the housekeeping options. We hope the rest of your travels went well and that you had an awesome time at the bowling event. Wishing you health and happiness, Martha

Check in was quick and easy. Front desk staff had a trainee and they both were nice. The key didn't work the next day but it was a simple fix. The room was what I expected. Older but most was okay. The floor needed mopping/cleaning. It was a laminate floor and definitely needed cleaning better. The room did have a moldy smell to it. We actually brought back a bottle of Febreeze when we went to the store. The hotel is close to almost anything you would need. Groceries, restaurants, etc. Breakfast was good. The staff kept the room clean and the food supplied. The pool area was good. The grounds overall could use a really good pickup of trash. But they appear to be having the same issues everyone is having...no staff. Any problem that I had was dealt with promptly. We will be back again as overall it was okay.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Kathy, Thank you for taking the time to share your experience. We are very sorry that you were able to notice that we are currently understaffed. We are continuing to hire but being we require a full background check and a drug test for the safety of our guests it is taking a little longer. We promise to continue to improve and hopefully when you stay again you can review us in a better light. Thank you for your understanding. We look forward to seeing you again soon. Wishing you health and happiness, Martha

Do not stay here. there are several other hotels in the area that have to be much cleaner and modern. The outside is very dirty, and the rooms were not comfortable. Sheets and bed could use an upgrade. Shower was very small.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Brenda, We are very sorry that you did not have an enjoyable experience. We hope the rest of your travels went well. Wishing you health and happiness, Martha

Just wanted a nice clean room to sleep for one night. Old hotel. Musty room. Not a lot of cleaning had been done to the room before our arrival. Woke up feeling horrible from moldy air conditioner unit to the sound of water pouring from ceiling in bathroom. Gross showers anyway. Unfriendly. Yuck. Way overpriced for what you get.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Ms. krisdean71, We are sorry to read that you did not enjoy your visit with us. We are truly sorry that the guest above you flooded the bathroom which leaked into yours. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

I wanted somewhere to stay to sleep basically as I was out all day and this place fits the bill. The bed was super comfy, the air con was good and the shower worked no issues. You get what you pay for and this is just the place for that. Parked outside the room too which is handy.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
45anJOCO, Thank you for taking the time to share your experience. We are pleased you enjoyed your visit and hope you will return again soon. Wishing you health and happiness, Martha

The location of this hotel is very pleasant and convenient. If you wanted to save gas and get some excercise, you could easily walk to the numerous surrounding restaurants and stores. It has nice green spaces - both at the hotel and the dining and shopping areas. There is a very large field in the back of the hotel that is lined with tall pines, oaks and other types of trees and a large pond where you can walk your pet. I have stayed in other hotels in Brevard County, and Best Western Space Shuttle Inn is by far the best. One other nice thing is that the parking lot and walkways do not flood when it rains like it does at another hotel I stayed at.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Bandit32780, Thank you for taking the time to share your experience with us. It is so nice to read about our property from another viewpoint in such a charming way. We are so pleased that you enjoyed your visit and hope you will return again soon. Wishing you health and happiness, Martha

We stopped here in the middle of the night to stay on our way to the port for a cruise. The first room 179 we opened the door and got an overwhelming smell of mold and fish. Switched out the room to 185- this one smelled better -however it was disgusting. My 8 year old actually wanted to sleep in the car. The lady at the desk did nothing- acted like it was nothing. Literally feces on the floor, who knows what on the walls, and visibly soiled sheets. I will NEVER stay at a best western if this is their quality of hotels and customer service.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Amyrnfree, We are very sorry to see that you did not have a good experience with us. Please contact me at 3212699100 or 10168@hotel.bestwestern.com to discuss your visit further as I do not have your real name to look into this further. Wishing you health and happiness Martha

After a long pandemic time I came to 'my' BW Space Shuttle Inn in Titusville. It was like coming home to friends! Thank you Cindy, Martha, Elizabeth, Thea and, and, and...... I love to stay in your hotel and so do my friends. We'll come again, of course!

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Z9009HOevas, Ms. Eva, It was such a pleasure seeing you again after such a long lockdown. We were all thrilled to have you return and even more so to know that you all did as well as can be expected with the pandemic. We hope that you will return yearly again. Also thank you for all the treats you shared with our staff. The candies and coffee are so appreciated. You are such a lovely person and we wish you all the best till we see you again. May you continue to enjoy your tavels. Wishing you health and happiness, Martha

Our stay was very pleasant. The room was clean and quite. The bed was very comfortable and the pillows were great. Lately so many pillows are postage stamp size. These were proper size for sleeping. A great variety of items to choose from for breakfast and well stocked.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
James, Thank you for taking the time to share your experience. We are so pleased you enjoyed your visit with us and hope to see you again soon. Wishing you health and happiness, Martha

I love this place and they accept my animals. As well as they don't break my bank by letting them stay here with me as well location is great right by 95 bunch of food to eat at different places and walking distance of all the restaurants as well as Walmart.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Cassie, Thank you for taking the time to share your experience, We are pleased you and the fur babies enjoy visiting with us. We hope you will return again soon. Wishing you health and happiness, Martha

A bit overpriced, but the room was clean and well cared for. The pool was not heated, but was clean. The breakfast was okay. eggs and cold foods. was disappointed that there was no bacon or sausage or any type of meat. Overall, on a normal date I am sure, the price would be more reasonable but the room was nice and comfortable. Be aware that they only have double beds.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Ms. Claire, Thank you for taking the time to share your experience with us. We are sorry that during your visit you did not experience our sausage patties. We always have meat during breakfast sometimes it is a corned beef hash or sausage gravy over our heated biscuits other days it is sausage links. As for our room types we have both double beds and kings. We are pleased you enjoyed your overall visit and hope you will return again soon. Wishing you health and happiness, Martha

Room smelled dank and musty....got progressively worse over the 3 days. Shower drain was full of hair and long blonde hairs on the sink. Killed several bugs over the time we were there including multiple cockroaches!! Because of that, once we got home everything had to remain outside our home until it could be thoroughly checked to make sure that we had not brought any home with us.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Chalcol, Thank you for taking the time to share your experience. We are sorry you did not enjoy your visit with us and I will be sharing your review with our team as I mentioned in my email. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

If I had paid 50 dollars a night for this room, I might have expected it to be this bad. The door only opened with the key card when you pulled it a certain way after swiping the card. It usually took me at least 3 tries (I am a slow learner). The floor was so dirty that my feet needed to be washed after walking on it. The sheets on the king size bed were too small and could not stay tucked in. They only cleaned the room when you contacted the front desk and specifically requested, leaving that little card on the door asking it to be cleaned was ignored. The bottom of the doors in my room were swollen and coming apart. I assume that there was a flood and the doors were not replaced. The bed frame was also rusty (possibly due to a flood?). It looked like many of the people staying at the motel were long term residents (I hope they are paying a cheaper weekly or monthly rate). The people working at the front desk were very helpful and friendly.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Kevinmfry, We are very sorry that you did not enjoy your visit with us. We try to inform every guest at check-in and with letters in the room that we only provide housekeeping service upon request. I apologize that your floor, sheets, and doors were not up to standards. We can only hope the rest of your travels are going well. Wishing you health and happiness, Martha

Room was dirty and smelled musty and everything was broken. Check-in was through a glass window on the side of the building. Breakfast opens late; but there is a McDonalds next door. It has crack house vibes. Id understand if it was a $40/night hotel; but not a Best Wester. Won't stay again.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Dstern2022, I hope that you will contact me as I'm unsure of what room you were in that had been damaged. As for our breakfast, the hours are from 7:30 to 9:30 daily. We have found that when we open earlier our cruisers and vacationers are upset. This time has seemed to work for most folks. I must apologize that it was not good for your visit. After 11:00 pm we use the audit window for check-in as our team members are in the back office running the daily reports so it makes it easier for them. We are very sorry to read that you were unhappy with your visit and I look forward to speaking with you soon. You can call me at 321-269-9100 or by email at 10168@hotel.bestwestern.com. Wishing you health and happiness, Martha

I was looking for a place to stay the night before a Cruise out of Port Canaveral. Everything nearby was ridiculously expensive. This room was half the price of the other hotels. The hotel is older, outside doors to the rooms. That was great for me because I needed to bring all of my luggage in to reorganize it before the cruise. I felt safe there as a woman traveling alone. I definitely recommend it!

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Krisschuma, Thank you for visiting with us. We are so pleased you enjoyed your stay with us. We hope you will return again soon. Wishing you health and happiness, Martha

Got this place thru Priceline and was shown a a 3 star. More like a half star. Staff was inattentive and unfriendly. Room had LVP floors that had not been mopped in a long time. Toilet wiggled like a bucking bronco and the walls and adjoining doors were so thin it seemed like the pickup/ hooker next door was in our room. The folks we were traveling with found excrement on the “clean” sheets in one of the beds. Do yourself a favor and stay far away from this place!!

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
TCB51NC, We are very sorry to read that you did not enjoy your visit with us. I'm truly surprised to hear that our staff was unfriendly, they are normally the highlight of most travelers visit. We are also sorry that the folks you traveled with had an issue with their sheets, I hope we addressed that immediately. As for the noisy neighbors, I hope you contacted the front desk so we could address the noise complaints with the other guests. I will be sharing your review with our entire staff as it has a few issues we will need to work on to prevent other guests from experiencing similar issues. Wishing you health and happiness, Martha

All the higher level brands were booked so we were glad to get this room. Property has been remodeled housekeeping is very poor. Dirty floors left bare feet black, hair and dust on sheets. Either dryer is not removing lint or worse, sheets were not changed. Could be a decent place to stay if it was cleaned up.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Peter, We are sorry that you were unhappy with your visit to our property. I have shared your review with our housekeeping team to assist us in improving. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

This hotel needs to be torn down and relagated to the history books. We booked a suite in order to get 3 beds. There were 2 full size beds and a pull out couch. The one nice thing was there were two rooms (they combined two normal hotel rooms to get a suite). Ceilings were about 7.5 tall, so felt very confined. We hadn't stayed at a BW before, and doubt we'll ever try one again. We made reservations the day of as we weren't sure where we were going to end up that day.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
BeachWeissbier, We are an older property that has been fully remodeled right before the pandemic. We try our best to ensure our rooms descriptions and photos show what you are booking as we hate disappointing our guests. We are very sorry that you were unhappy with our property. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

Be careful if you want to rest at this hotel. It is very very very noisy, not only from the street but you can listen clearly the other guests walking on another room. I couldn't sleep! No chance I would come back at all!!!!

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Claue1234, We are very sorry that you were unable to rest during your stay with us. We wish you would have contacted the front desk as we would have been more than happy to move you to another location that may have been more peaceful. We hope the rest of your travels are going well. Wishing you health and happiness, Martha

I normally enjoy staying at BW hotels and seek them out if I travel and need to stay at a hotel. This one had a toilet that wobbled, shower curtain that was yellowish at the bottom. The room was generally smelly inside and had a skunky smell periodically outside, the sheets and pillowcases appeared old, had balling/pilling but the worst was the slimy floor. When I expressed my observances to the front desk staff, they were courteous but just excused many of the issues to the difficulties of the past 18 months.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
traveler2262022, We are very sorry to read that you did not enjoy your visit with us. We are working very hard to address the concerns you mentioned especially with the pilling of the sheets. We hope that you will consider visiting with us in Titusville in the future. Wishing you health and happiness in the New Year, Martha W,

the hotel staff was so sweet and polite and quick to help with any need i had. it was a joy from the moment i checked in. the front desk people were so quick and helpful not to mention polite. when i reached my room it was very clean and well maintained it smelled very clean also thankfully. it was such a restful night. such a quiet nights sleep (much needed by the way) then to make my restful night even better I woke up to a nice hot breakfast that tasted so good to my surprise and the breakfast staff were so sweet and polite also the breakfast room was so clean with a fresh clean smell. I will definitely be a return customer.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
156jujub, Thank you for taking the time to share your experience. We are so pleased that you enjoyed your visit with us. We hope you will visit again soon. Wishing you health and happiness, Martha

This hotel was chosen for us by Expedia after our original hotel cancelled our booking. Omg even if you are the Virgin Mary about to give birth, DONT TAKE A ROOM HERE! The young male receptionist was surly and disinterested. Upon opening the door the musty damp smell was evident, it also had a hint of tobacco smoke about it too. The room was grubby, the furnishings tired and sticky, and the bed linens old and bobbly, way past their sell by date. The shower had mould along the sealant and looked as if it hadn't been cleaned. We didn't have time to complain because we were rushing out to see an early morning rocket launch. Upon returning tired and grumpy we decided to give the room a go. Well then things got worse! The floor was so dirty that we were carrying dust and debris into the bed with our feet, so had to brush that off before turning the lights off. It then became evident that the huge gap under the main door would allow lots of wildlife in, so used a towel to lock that up. I then snuggled back down, then a gentle waft of urine crossed my nose! Urgh! Just urgh! Really! So shared the other bed with hubby, neither of us slept well, it was noisy and the tiny pillows are a joke! So the following morning we went to make a coffee to find bugs running around over everything on the counter!! Urgh! Couldn't wait to leave felt dirty and sickened did reception care? Nope just a shoulder shrug…. Please avoid this place!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
A6538MGwendyw, We are very sorry to read that you did not have an enjoyable visit with us. First I am truly sorry about the disinterested attitude you described from our staff. Normally our staff is a highlight of every stay. As for the condition of the room, we are an exterior property and try very hard to maintain our door sweeps to avoid a gap under a room door. l have shared your review with maintenance and have them inspecting and correcting. I have also shared your concerns with our housekeeping team as nothing should ever be sticky or nasty when you enter a room. As for breakfast and coffee, this is the first-ever of its kind complaint about our breakfast room. We employ an outside pest control company and will be calling them for a full inspection. I personally went into the breakfast room today and cannot find any evidence of bugs. I spoke with the breakfast manager and have not had any concerns but will take action as we care about our guests and their health. I'd like to apologize again for failing every aspect of your visit from Expedia canceling your booking to all the issues you described with every department here. I can only hope that you enjoy the upcoming season and find peace in knowing that we have taken your review and shared it with each department to improve ourselves. Wishing you health and happiness, Martha

Sheets dirty- coakroaches in the room- flees in sheets- lizzards in the room- Unfriendly lady in the rbeakfast room. Cigarette smell in the room. The room is simple but I was disgusted because the sheets smells as previously used. Something walked in my leg as soon as I sit in the bed, and jumped and my phone shatterd into the floor. I went to take a shower, and there were lizzards in the bathtub.. The toilet had some poop or dirty black. At night, I wake up to go the bathroom to found coakroaches walking which showed when I turn on the light.. My service dog was unwelcome in the breakfast room and the waitress lady harrased me to force me to leave.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Marcela111111111111, I would love for you to contact us about your visit. We do not have bathtubs in our rooms and the way you described sounds just well horrendous. Please contact me directly at 321-269-9100 or by email at 10168@hotel.bestwestern.com. I personally look forward to speaking with you soon and sorting through these issues. Wishing you health and happiness, Martha

This Best Western is conveniently located in a nice area with multiple restaurants, gas stations and discount stores. The room was clean, breakfast food was good and the staff was very nice and helpful. The hotel has been renovated in recent years and looks brand new.

Dirty floor in bathroom, strong moldy smell, gathering of men outside our room. Pool area closed at five. Just a BAD vibe at this hotel…booked a different hotel for the night. First time ever! We have stayin lots of Best Westerns but this was completely unacceptable.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Ljsummer, Thank you for taking the time to share your experience. We are very sorry you did not enjoy your visit with us and that other guests gave you a bad vibe. I will be sharing your comments with our team so we can improve upon the guest experience. Wishing you health and happiness, Martha

Perfect location, where everything is mins from every thing in the area . Beds are soft as always and room was very clean. everything was perfect 10 stars all the way. Highly highly highly recommend. Mark

Our check in was easy; the room was easy to find due to the map that the front desk woman gave me. The room was clean and didn't have any kind of smell; the bathroom was clean and the shower worked well. Only negative was some noisy neighbors in the next room; a guy who was staying in the room next door was working on a bicycle right outside of our door from 930 pm until I asked him to stop around 10:45. I didn't complain to the hotel; he politely stopped.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
John, Thank you for taking the time to share your experience. We are sorry to hear you had an issue with a neighbor but glad it was able to be resolved quickly. We hope you will visit with us again the next time you are in Titusville, Florida. Wishing you health and happiness, Martha

Was late when we arrived. Check in was ok. Room was kinda blah but we thought “clean”. Not the case. Moved the shower curtain to turn shower on next morning and almost puked. Hair in the shower in multiple places, dirt on floor of shower, shower curtain had gross stains all over it, toilet had hair and some type of liquid behind the actual seat cover. Got stung by a wasp twice while in the bed. Brought this up to the person who checked us out and her response was “oh I'm sorry” I can give you 500 points. She then said there's nothing so can do about the wasp sting, we are in Florida. I explained it happened in the room while I was in the bed. This franchise needs to be closed down. Never again.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Pat, We are very sorry that you did not enjoy your visit with us. We are an exterior entrance property and try very hard to keep lizards and flying insects out of the rooms. We use an outside bug company to assist with this. As for the cleanliness I will be sharing your review with our housekeeping team. We can only hope the rest of your trip is going well. Wishing you health and happiness, Martha

The property is old and run down. lot of trashy people here that looks like a homeless shelter. breakfast is horrible. no housekeeping service, no friendly staff. breakfast dont bother unless you like rubber made eggs.. showers don't work work like leaky faucet shower head. I had two rooms doing my stay they where both the same...' dont stay here pure dump. go elsewhere"

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Aaronwaldeck614, We are very sorry that you did not enjoy our property and you felt like our other paying guests belonged in a homeless shelter. Our complimentary breakfast consists of hot eggs, sausage and biscuit gravy, fresh parfaits, muffins, danish, prepackaged yogurt, fresh fruit, coffee, and 4 juices. I'm sure I missed adding a few items but I'd love to hear fresh ideas on what we could add to make it better. As for housekeeping, we inform all our guests that if they will be in need of housekeeping services to please just let us know the evening before. We know how upsetting this can be but with the pandemic and staffing issues it's sadly the current norm. It is very rare that I have complaints about our staff not being friendly, so this really surprises me. I guess everyone has a bad day once in a while. We can only hope the rest of your visit to our area went well. Wishing you health and happiness, Martha

Stayed here one night before a cruise. The front desk staff are pleasant, but the property itself is older and is falling apart. Saw wood boards up in some spots, roof looks damaged. Our room was okay, everything worked, but definitely could have been cleaned better. Dirt on floor when we arrived, found some bottle caps, dusty....and just didn't have a clean feeling. The price was decent but this is probably one of the worst Best Westerns I've ever stayed at. Definitely surprised this property has that name associated to it

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Tennboy1981, We are very sorry for the experience you had. We have all been working very hard during the pandemic and with the labor shortage have been trying to hire additional staff. We sure hope you will give us another chance in the future. Wishing you health and happiness, Martha

The room was not cleaned (dirty towels, used soap bar, stuff in trash can, beds not fully made, dirt on the floor). The room smelled overwhelmingly of smoke. And not in the "one person smoked before us and broke the rules" but in the "the shower curtain smelled like smoke" kind of way. The front office staff didn't do anything about it. They didn't have an extra room to send us to, which if it was just the smoke we would have dealt with. But dirty towels? Used soap bar? We were not offered replacement towels or soap. We ended up paying $100 to stay 8 hours, and canceled our second day there. The front office did not offer a partial refund, or anything. We stayed in this hotel about 3 years ago, and it was fine for the price, but this experience has guaranteed we will not stay there again.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
We are very sorry to read about the issues you described. I would love to speak with you about your visit please email me at 10168@hotel.bestwestern.com or call me directly at 321-269-9100. I hope to speak with you soon. Wishing you health and happiness, Martha W.

This is an older hotel, but very clean. The Staff was great. The A/C was great, it was quiet, the shower was perfect. The blonde at the front desk was very friendly and fast. I will stay there again if have the chance

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Carol, Thank you for taking the time to share your experience and compliment our staff. It is very much appreciated. We were thrilled to read that you had a pleasant stay and hope you will visit again soon. Wishing you health and happiness, Martha

I decided to travel with my husband and brother-in-law to KSC, so we needed a place to stay that was comfortable and on the cheaper end. Best Western gave us a great experience! We aired out the room when we first got there and reset the fridge. Everything was pretty good, minus the fan in the bathroom. We made it out to the pool since there was a hurricane warning out for the beach, which ended up being the peace we needed for the afternoon. When we had ran out of tissue and soap, staff were readily available to deliver some items even late into the night. Definitely would recommend if you're looking to stay in a decent spot for a little while.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
MEAnguiano, Thank you for taking the time to share your experience. We are so pleased you enjoyed our budget-friendly property. We hope that if you find yourself in Titusville in the future you will visit with us. Wishing you health and happiness, Martha

Oh my God. Filthy. Open opening the door it smelled musty. My husband looked around and discovered bottle tops and hair balls under the bed. A lot of each. The bed had stained covers & pillowcases. The floor was sticky. The shower curtain had unidentifiable brown spots everywhere. The door bottom was rusted and you could see daylight by at least 3/4” at the bottom. We complained to housekeeping and front desk personnel. All we got was “Oh my. So sorry “. If you are considering this—don't.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Linda, We are sorry that you did not have a great experience while visiting with us. We hope the rest of your holiday went well. Wishing you health and happiness, Martha

While the person at the service counter was nice and professional, the rooms were not clean. First, we were given a room that had not been cleaned. We were reassigned to a room that clearly smelled of cigarette smoke. Water from the shower only unit ran from the stall into the separate sink area. This made the floor very slippery.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Wandawygal, We are very sorry that you did not enjoy your room as much as the customer service. We hope that you will return again soon and allow us the opportunity to make it up to you. Wishing you health and happiness, Martha

Front desk lady was very nice. Put me on the backside of the property. Man in a car doing drugs, multiple people hanging around, what sounded like a drug deal going on. Bags of cloths and trash all over the place. Moved to a different room, blood on the lamp shade. Front desk clerk refunded all of my money. This place is in desperate need of a overhaul top to bottom. Don't recommend staying there until that happens. Calling BW Corperate when I return home. First negative experience ever with a BW property.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
GaMtn Traveler, Thank you for taking the time to share your experience at our property with us. We are very sorry it was not a positive stay. We are always looking at ways to improve the guest experience. All of our staff is trained to spot any issues and we immediately contact the department best suited to deal with the issue. In this case, we did contact our local law enforcement and had them come out and check on the persons in the vehicle. We do not nor do we ever allow illegal activity at our property and once it is confirmed we have the person/persons removed from our property. We must apologize that you encountered it before our staff saw anything. We hope this will not prevent you from staying with Best Western in the future as each one is privately owned and operated. Again we are very sorry that you had to experience such an upsetting scene. We can only hope the rest of your vacation went well. Wishing you health and happiness, Martha

This hotel was not a good choice, even for 1 night. The girl at the front desk was very nice and accommodating by moving us from a smelly room in the rear of the building where there was garbage laying around outside and guys smoking weed to a room in the 2nd floor front. That room was not cleaned properly (toilet was filthy & backed up), breakfast was hot but terrible, and housekeeping carts lined the front walkway. Then we opened the door in the morning to find multiple cigarette butts in front of our door. Ugh.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Reeltor1, We are very sorry to read that you did not enjoy your visit with us. If you would like to discuss your stay further please contact me at 321-269-9100 or by email at 10168@hotel.bestwestern.com. I look forward to speaking with you soon. Wishing you health and happiness, Martha

I have completely enjoyed my stay at Best Western. Everyone here are so helpful and friendly.I'm very impressed that all of the Staff greet me by name. I look forward to staying at Best Western in the future.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Ms. Whiteley, Thank you for taking the time to share your stay with us. You have been a delightful guest and our staff adores you. We hope that you will visit again soon. Wishing you health and happiness, Martha

Best western space shuttle inn reaked of marajuana,obvious drug users living there,people smoking,drinking hanging out on stair wells partying.I felt very unsafe staying there..broken down cars and no water pressure

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Eightlarsons, We are very sorry to read about your stay. We work very hard to ensure that our guests feel safe, appreciated, and enjoy visiting with us. We are always disappointed to read when we don't succeed. We hope that you enjoyed the rest of your holiday and hope you will give us another chance in the future. Wishing you health and happiness, Martha

When I read the reviews on line I was a bit frightened about staying there. I was pleasantly surprised. From check in to check out the service was friendly and prompt. The rooms were clean and updated. The price was exceptional. I am so glad that I did not change my reservation or listen to reviews.

Just stayed here this past weekend and I am so happy with the upgrades. If you had stayed there in the past and were concerned because of the dated rooms please give it another try! The staff was super friendly and will do anything to accommodate you. Also the pool area was very relaxing and breakfast was better than expected. Give this hotel a try and I'm sure you won't be disappointed! They did everything in their power to make sure I had a great stay and the location was perfect right off of the highway. Thank you to Martha and all of her staff! They do such a great job and the rooms are so clean!

Great staff! Good breakfast! Clean rooms! Went for the space related activities and the staff certainly supported our trek with some great shared stories! Recommended if you don't mind the short drive to the space related sites and activities!

The room reeked of smoke The sheets were dingy. The blanket was filthy and gave me Scabes. I had to work all day in pain, and am getting medical attention in hopes of not spreading it to others. I had to wear a rubber glove to keep it from spreading .

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
512Glen, We are very sorry to hear about your experience. Please contact me at your earliest convenience at 321-269-9100 or by email at 10168@hotel.bestwestern.com. Wishing you health and happiness, Martha

Very convenient to i95, many amenities the continental breakfast exceeded my expectations it was hot and delicious with good choices. One downfall is room smelt like cigarette smoke and the ac was loud. The conditioner and body wash was out however the front desk was accommodating with giving me little bottles. Being close to I95 and convenient to many areas is a definite plus.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Matthew1530, Thank you for taking the time to share your experience. We are pleased you enjoyed our hot-to-go breakfast and that the staff was able to make up for the missing body wash. We hope that you will visit with us again in the near future. Wishing you health and happiness, Martha

Most of the tenants appeared to be there as a last resort. They are totally disrespectful of other visitors. Loud music every night.. Hollering and screaming from adjacent rooms. Babies in the pool with diapers on. Loud vehicles in the parking lot, with music that shakes the walls. Calls to security were effective for 5 minutes. Front desk night workers were simply rude. They blamed it on Homeless people that were there because of COVID-19. Kids throwing rocks from the pool to he parking lot.. Best Western used to be my 'Go To' place to go...I'll never again visit their motel in Titusville FL. I would suggest that you drive through the parking areas BEFORE you sign the papers. Seven days in this ghetto has made me re-evaluate Best Western policies.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Freedom602334, Thank you for taking the time to share your experience. We are very sorry that you did not enjoy your visit with us. This pandemic has changed a lot of things in today's world but it should not have affected the level of service you have come to expect from each independently owned and operated Best Western and for that, I am extremely apologetic. I hope that the rest of your travels go well and that we all make it back to a better normal once this virus is under control. Wishing you health and happiness, Martha

We arrived a day before check in at a local resort and have stayed at this Best Western in the past so we called a head and got a room. Quick check in and out clean room, tasty breakfast. Will be staying here again in a week and looking forward to it. THANK YOU !!!!!!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Wisconsinbiker, We love when our wonderful guests return even if it's for a day or two to say hello. We hope your resort stay is enjoyable and look forward to welcoming you back to our property soon. Wishing you health and happiness, Marthaorward to your visit with us next week.

The room was so dirty that we couldn't even think of spending the night there. The shriveled, dead lizard under the table was a dead giveaway that the floor had not been thoroughly vacuumed. The sheets were worn and looked dirty. The weather stripping under the door was half missing, so who knows what could crawl underneath (besides the lizard!). It smelled like a previous guest had been smoking and the odor was embedded in the drapes. The room looked nothing like the photographs. The air conditioner was really noisy. There was something that looked like spilled orange soda in the refrigerator. Totally disgusting, we left without spending the night.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Catherine, We are very sorry to read that you had such a bad first impression. The room you described is not typical of our property. We can only hope that you will allow us the opportunity to serve your lodging needs in the future. Please contact me directly if you would like to discuss your stay further at 321-269-9100. Wishing you health and happiness, Martha

The staff was very friendly, they always said hello. They were also very helpful. When my keycard didn't work one of them went back to the main desk to fix it. The only problem I encountered was that the gaming WiFi would cut out, but considering most places don't even have this option I would say they are a 10/10 based on price, amenities and staff. Great breakfast too!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Geoffjg97, We are so pleased you enjoyed your visit with us. Thank you for mentioning the staff. We love reading that our interactions with our guests were well received. I think you've made our day. We hope that you will visit with us again soon. Wishing you health and happiness, Martha

Thea at the front counter is AWESOME!! She went above and beyond that extra mile to to give great customer service! I stay at the Best Western in Titusville at least 1 to 3 nights a week and she had told me about emailed promotions that I had no idea I was missing out on that we're going into my spam folder. Little did I know, I had a free stay and 2- $25 gift cards waiting there for me! Thank you Thea for being so great at your job and making sure your guests are made aware of the Rewards Promotions!! Your AMAZING!! Keep up the great work!!

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
liltravels2020, Thank you for recognizing one of our Awesome Employees! Thea is the real deal. We love having her as part of our team her friendly smile and BW knowledge is a true blessing for her co-workers and guests alike. We hope that you will continue to enjoy your weekly visits with us. Wishing you a happy and healthy holiday season, Martha W.

Took a chance on this place. Been coming down for years always staying at the Ramada across the street. But their price was cheaper this time. So I went with them. I was overwhelmingly impressed with my room. Was very fancy like the other hotel. Many thick and soft pillows. In the shower connected to the wall they had 3 dispensers. They were shampoo, conditioner and body soap. Think I got the whole unit to myself because of social distancing so no noisy tv's or people outside getting loud. Stayed in room 108.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Indiana2021, We are so pleased that you veered off your normal brand and gave us a chance. We look forward to seeing you again in the near future, Wishing you a healthy and happy holiday season, Martha

Love this property. Everyone is super friendly. Really enjoy the staff. Very clean rooms. Martha always has a welcome smile and a joke. The breakfast room serves some good eggs and sausage gravy. Highly recommend.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Dexter1234562020, Thank you for taking the time to share your experience and to rate us 5 stars is incredible. We hope you know how much we appreciate you. We are so pleased you enjoyed your visit with us and hope you will return again soon. Wishing you a healthy and happy holiday season, Martha

The internet would not connect in the room. I had to leave because of this and go where I could get internet for work purposes. This is a remodeled older hotel. The beds were extremely hard. Musty odor in room.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Dissatisfied1115, We are very sorry that Spectrum went down during your visit. We worked with them and it was back up within a few hours. Although I understand that did not help with your deadline. We hope that you will allow us another chance in the future to make it right. You can contact me at 321-269-9100 as I would personally like to assist you with a future stay. Wishing you health and happiness during this holiday season, Martha

Bathroom door loud and hard open and shut. Felt it awkward for shower not to be easily accessible to your toiletries on the vanity. Lost Tv during a show, however it was fixed in a reasonable amount of time.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Slupoli, I'd like to apologize for the issues you have described. Unfortunately, we are an older property that was newly remodeled and the bathrooms were not built with the vanity close to the toilet but instead right outside the bathroom door. A solution that may work for you is our handicap rooms that have been retrofitted to include the vanity closer to the shower which may be an option in the future. We hope this solution may work and you visit us in the future. Wishing you health and happiness during this holiday season, Martha

In addition to scary looking characters roaming the property, my room door flew open at midnight, scaring 10 years off my life, and waking my baby who didn't go back to sleep. The night supervisor, Jeff, had double booked my room. Since we had to stay up all night, I let him know how hard it is to get a toddler back to sleep. He was indignant and unapologetic. Don't stay here, they don't care what kind of stay you have.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Wanderwomen, We are very sorry to hear about your visit with us. Overbooking is not a common practice and I can only imagine how scary that was for you and your baby. I'm very surprised that Jeff did not apologize for our error and offer to place you in another room. I would love to discuss your visit further. Please contact me at 321-269-9100. Wishing you health and happiness during this holiday season, Martha

Had driven solo over 600 miles that day and had to stop. Husband said reviews were ok so I called and made a reservation. Got there and took shoes off. Thought the floor felt funny. Took a hand towel and stood on it and scrubbed it around with my feet. Picked up the towel. It was filthy (pictures posted on google review). Beyond filthy. Not a little dirty mind you. Took a shower, warily, and laid down all available towels on the floor. The floor was dirty in ALL areas. Called the front desk and they offered to bring another stack of towels. This is how I moved around the room, walking on towels. After a while I thought I ought to check the remote. Took a washcloth to it and it was also brown with dirt. I really have never been so grossed out by the conditions in a hotel room EVER. Not a germophobe. A germophobe would have a heart attack in this room. The richest moment was looking at the laminated sheet on the desk which detailed their exceptional cleaning methods performed during the pandemic. Stay far far away. BTW except for this night I stayed on my very long trip at H**lton chain properties which were spotless.

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Missalonghi, We are very sorry to read that you did not have a great experience at our property. Our staff has been working diligently on providing our guests with a clean room, it appears our floors fell short of that during your visit. I will be sharing your experience with our entire team, in hopes that we can prevent another guest from having the same experience. Thank you for taking the time to share your visit with us. We hope the rest of your travels are going well. Wishing you health and happiness, Martha W.

We had a good experience with the facility. I read previous reviews about noise coming from the second floor. We heard the occupant upstairs but that is expected in a 2 story. Nothing bad enough to move to another room. The A/C worked well. The recent renovations look very nice, inside the rooms and outside. The breakfast area was nice although we were not permitted in, just the grab and go meal due to safety precautions due to the virus.For the cost of the room, a very good experience. The king bed was very comfortable also

Martha Wisniewski, General Manager at Best Western Space Shuttle Inn, responded to this review
Lindune, We are pleased that you enjoyed your visit with us. We also appreciate you taking the time to share it, on TripAdvisor. We look forward to you visiting with us again soon. Wishing you health and happiness, Martha W.

Decent economical place to lay your head for the night. Location is great if you are going to the Space Center or on a nature tour. The A/C was intermittently loud and the room was a bit humid (like the towels and wet clothes were not dry after hanging up overnight). The other guests staying around our room were pretty loud and we spent about an hour trying to figure out if the people above us were bowling, having a foot race, or moving furniture for 3 hours. Around 11pm, we finally called the office and the noise stopped about 5 minutes later. If you are on a tight budget, this is a good choice. If you've got a bit extra to spend, maybe choose another place.

Martha Ann, General Manager at Best Western Space Shuttle Inn, responded to this review
MLPudlak, Thank you for taking the time to share your experience. We are sorry that your ptac was noisy. We wish you would have mentioned it that evening. We would have been glad to move you to another room. Also if you would have contacted us sooner we could have reached out to the other guests to quiet down earlier. Unless of course you like the guessing game, as I do. lol! We really do hope that you will visit with us again in the future. Wishing you health and happiness, Martha

I'll start off with the good- the beds were comfortable and I liked that the floors didn't have carpet. The bedroom was very dusty, but I wouldn't have thought much about it, if it wasn't for the disgusting bathroom.. The nastiest part was the wash rag that the housekeeper had fanned out as decoration, had dry snot blood all over it- not a stain. It was in the back of the rag, but how could one not have seen or felt it when fanning it out as decoration??? The bathroom was covered with hair. One of the bath towels was filthy and just folded up for use- again not stained. The bathroom door wasn't properly aligned and didn't open, close, or lock without a lot of force. The body wash was empty and the shampoo was almost empty. The shower soaked the bathroom floor and we could never get the water to a warm temperature- always scalding hot or freezing cold. It was an absolutely disgusting restroom and if we hadn't had already driven for 16 hours with young children and were literally waking up in a few hours, we would have left. When I brought these issues to the front desk manager, she just stated that she was surprised and that her best housekeeper cleaned our building. Didn't seem to care at all. If this was a hotel 6 and I paid $80 then I'd know what to expect. However, this hotel was waaay overpriced for the quality and cleanliness. I would never stay here again and would never recommend.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Shareneva, I am very disappointed to read your review. What a terrible experience you described. We have been working so hard to improve upon our property, but it appears we failed with your visit, from the bathroom issue to my staff's reaction to the problems. Please call or email me directly at 10168@hotel.bestwestern.com or 3212699100. I would love to speak with you. Wishing you a lovely weekend, Martha W

We stayed here before before we drove to the west side for a few days. Easy to find, fast check-in nice staff. Clean rooms with excellent wifi. Very tasty breakfast and wonderful hard working server. Check-out was just as fast. THANKS for a wonderful stay.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Wisconsinbiker, Wow, thank you for taking the time to share your experience. We are so pleased you enjoyed your visit. We hope that you will return again soon. Wishing you a lovely week, Martha W.

I was not unhappy with accommodations, just price; however, it was convenient for my Sister & I to stay and get errands accomplished. I have not spent a night in a hotel with wioth my ister ion a yer, so I wish it could have beeen more impressive.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
JTJusJus, While we are pleased you were happy with our accommodations, we apologize that you were unhappy with our rates. We try to be very competitive in our market and truthfully are one of the lowest priced hotels on our exit. We have also tried to add value with free local calls, complimentary hot breakfast, complimentary wi-fi along with a fitness center. Just an fyi- our summer rates are a lot less then our winter and we have a large outdoor pool that we would love for you and your sister to come enjoy if you are in the area. We hope to see you again soon. Wishing you a lovely week, Martha W.

I was assigned and the heat didn't worgk in any of them. It was in the 50s outside (cold for Floridians) and the heating couldn't make the room comfortable. It looks like the management is renting rooms for some kind of subsidized housing arrangement. Lots of little kids running around including in the room above mine. The restaurant is closed and boarded up. The rooms were clean but noisy and cold.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
536jim115, We are very sorry to read that the heat did not work in your room. We try and test them a few times throughout the season as Florida weather has a tendency to be a little strange. 80 in the afternoon and 50 in the evening. I'm very surprised that our Team did not offer you another room once you reported it. As for our rooms, we do not offer any kind of long term housing at our property. It seems that a lot of our families have children that maybe on winter break, so they are taking trips to visit the Space Center and such. Our restaurant is currently under a full remodel. We encourage our guests to peek in the un-boarded windows to follow along with the progress. We can't wait for it to reopen and be able to serve our guests, fresh food with a full bar. We truly hope that you will visit with us in the future as we would love the chance to WOW you. Wishing you a lovely week, Martha W.

A nice, clean, & economical place to stay for the Daytona 500. The crew working there are very pleasant, friendly, & helpful!!! This property is about 40 minutes from the track depending on traffic. I will continue to stay here for the Daytona 500!!!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Michaelewilliams4, We are so pleased that you enjoyed your visit with us. We are also thrilled to read that you will continue to stay with us for your Daytona adventures in the future. We look forward to seeing you again soon. Wishing you a wonderful week, Martha W.

Clean room,nice staff,. I wasn't totally in love with the location but I understand it's beside the interstate and it is what it is. It was full of people going to the races so the crowd was good don't know what it would be like on any other time frame. But my experience was good it was a good value and the staff was wonderful

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Thefoursadlers, Thank you for taking the time to write a review. We are pleased that you enjoyed your visit with us and the company of the other guests. We also love race season, as it brings us so many happy and friendly guests. We hope that you will think of us the next time you are visiting our area. Wishing you a lovely weekend, Martha W.

Excellent service the staff was very friendly and helpful the hot breakfast was very delicious the man serving and cooking was great he served over a hundred of guests and most of them children and he did an amazing job. The rooms are very clean and comfortable it's quite very good stay

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
highridncowboy79, Thank you for taking the time to share your experience. We appreciate the kind words about our staff. They work very hard and take great pride in serving our guests with a smile. We hope that if you find yourself in Titusville, Florida you will visit with us again. Wishing you a lovely week, Martha W.

The staff was extremely pleasant & helpful. The room was clean. The body wash dispenser in the showerwas empty but bar soap was in the room also. Plenty of places to choose from for dining. Breakfast was delicious & had everything & anything you could want.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Jbb10210, Thank you for taking the time to share your experience with us. We are pleased that you enjoyed your visit and hope that you will return on your next trip to Titusville, Florida. Wishing you a lovely week, Martha W.

I booked this room because I thought it was a hotel. But it is a motel. Get a room on the ground floor and walk six steps to the front door of your room. I don't prefer motels since you can hear every stereo system, car alarm, door lock honk, and screaming kids outside your door. Also, the bathroom shampoo and body wash dispensers were either empty or did not work properly. Unfortunately, until you take a shower in the morning before you check out, you won't know there is an issue. I called the front desk to let them know after my shower, but of course it is too late for them to correct the problem because the bad experience has already occurred. But, it was a good place to stay for the value comparison of other properties.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Jerry, Thank you for taking the time to share your experience. We are sorry you were not informed before your arrival that we are an exterior property. We never like to have our guests disappointed upon arrival. As for the dispensers we are working on the issue. They are newer to our property and it appears housekeeping may need to retrain on how to replace a cartridge in them and to test if they are empty during each cleaning. We are pleased that overall we were a good place to stay for your visit and hope you may consider returning in the future. Wishing you a lovely week, Martha W.

This was a clean hotel with good breakfast every morning and well located so we could go to the Kennedy Space Center for the day or drive to Wild Florida (about an hour away but we were traveling in the area)

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Morgan, Thank you for taking the time to share your recent experience with us. We are pleased to see you enjoyed your visit and hope that you will return again soon. Wishing you a lovely week, Martha W.

I requested a nonsmoking room was told it was and it was NOT! The room smelled terrible and they did not fix it or change my room. You get what you pay for. Hair on floor in bathroom and shower. Disappointed

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Carol, Thank you for speaking with me yesterday. We are truly sorry that you were placed in a room that was listed as non smoking, but apparently from your experience, a guest before you had smoked in. I had reviewed your previous comments from the other site with our staff and reminded them that the first thing we should do is offer a fresh room if there is an issue. I also spoke with the housekeeping team and gently reminded them that if a room was smoked in it should be placed out of service until it was properly treated. I know you mentioned that you were only in town for a wedding and would not be returning anytime soon. If you change your mind, I would love for you to allow me to take charge of your lodging needs so I could personally assist with the WOW experience we try to provide to all our guests. Please contact me at 10168@hotel.bestwestern.com or 321-269-9100. Wishing you a lovely week, Martha W.

We checked in after 4 and had a little hitch when our reservation was not in the computer, but we had a printout of our Groupon confirmation so the gal at the front desk put our reservation in manually. The room on the second floor in the back building was renovated and clean and the fridge and microwave worked fine. The bathroom was tiny with just a commode and shower. The sink was outside. The TV worked well. The breakfast the next am was good and included hot waffles, hot eggs and cereals, yogurt and fruit and bread and danishes. The breakfast room was spotless. In all we got a great deal and I recommend this Best Western on the way to Kennedy Space Center.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
NYCSnowBird, Thank you for taking the time to write a review. We are pleased that you were able to use the Groupon Deal you purchased even though it was not immediately transferred into our system. We hope that if you find yourself in the Titusville area you will consider visiting with us again. Wishing you a lovely weekend, Martha W.

The toilet did not workin in the middle of the night and no one was available to fix it. We were not offered another room since we were checking out. We had to go across the street to Denny's to use the toilet. We only stayed for one night. The mattress needs to be change ASAP. On the positive side, the room was clean and the hotel is located about 15 mins from KSC.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Neisy, Please accept our apologies for the staff not offering you another room. That should have been the first thing we did, even if it was 10 minutes to check out, never mind the middle of the night as your issue was. After your other review / survey I personally held a refresher with staff on the proper way to handle an after hours room complaint. Hopefully this will have been a one time issue. We truly appreciate you taking the time to share your experience, as we are dedicated to continually improving upon ourselves to provide you, our guest with the best visit imaginable. I would personally love to assist you with a future stay at our property to show that we care. Please contact me at 321-269-9100 or by email 10168@hotel.bestwestern.com. We hope that you will consider visiting with us again in the future. Wishing you a lovely week, Martha W.

This is an old 2 story renovated hotel. The sound proofing between floors is not good. We heard foot steps, suitcases being rolled, and all movements. Nice shower dispensers but the soap was out in one of our rooms and conditioner in the other (left a note & response was they were out:( Beds are double & not queen. I wiped hair out of the shower edges & bathroom corners.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Cindy, Thank you for taking the time to share your experience. We are an older 2 story motel with exterior corridors, that has recently underwent a full remodel. The first and second floors have about 18-24 inches of pure concrete between them and as sad I am to admit you can still, sometimes hear a noisy neighbor. I'm unsure why two of your rooms had soap dispensers that were out. I reached out to the Housekeeping Manager after reading your review and she assured me that we have the product. I also discussed the cleanliness issues you described in the bathroom. So totally unacceptable on our part with the hair and to have left a note about the dispensers instead of filling them. As for our beds we only offer Double and Kings at this time. Our rooms are smaller, as we are an older build to put two queen beds would leave very little floor space. We hope that you will accept our apologies and after proof reading what appears to be my excuses, you will contact me to assist you with hopefully a redo at our property. My phone number is 321-269-9100 or by email at 10168@hotel.bestwestern.com. Wishing you a wonderful week, Martha W.

As expected, fine for the price. Clean comfortable room, slow check in, back parking lot a bit sketchy, decent breakfast options. Good location for visiting all of the local attractions. We got a combo drive and sleep deal from Go Port.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Darwinmoore, Please accept our apologies for just being fine. We are truly striving to WOW our guests with clean remodeled rooms, friendly service and a great breakfast. We hope that your cruise was the WOW you deserve and that you will consider us for your lodging needs on our next visit to Titusville, Florida. Wishing you an awesome week, Martha W.

We were visiting Titusville, FL to go to the Merritt Island NWR and chose the Best Westers "Space Shuttle in for our one night stay. Although management has spent "wasted" a lot of money on upgrades the installed toilets that are very small and placed in the bath room in a position that makes them IMPOSSIBLE to use. Hotels this bad give BW a bad name. If this were my first BW stay, it would have b een my last.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Anthony, Please accept our apology. Our property was built sometime ago and I guess they didn't pay as much attention to bathroom space. While we recently underwent a large renovation we tried to take bathroom space into consideration and instead of replacing the larger tubs we installed walk in showers. We were trying to improve without changing the entire footprint of our property. I'm so sorry it was not well received with you. We also added handicap rooms with full bathrooms which encompasses the entire vanity area and removed the wall. I'm not sure if that would be a viable option on hopefully what we love to see as your next visit with us. Please contact me at 321-269-9100 or by email at 10168@hotel.bestwestern.com if you are interested in revisiting us as I would personally love to assist you. Wishing you a lovely week, Martha W.

Visiting family and brought our three dogs. No hassle. No extra charge. The room price was decent. The hotel is slightly dated but clean and complete with all required amenities. Bathroom is a little tight but functional. Staff were very friendly. We did have trouble with our room keys but no big deal. We do wish we were told that the adjoining restaurant (Durangos) had relocated and there was no restaurant on the premises. We will stay here again.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Rmlyles, We are so pleased you, your family and especially your fur babies enjoyed your visit with us. We are sorry, however you were not informed that the Durango's Steakhouse had moved to another location. We know that it can be very disappointing to expect something and it not be right there. We have tried to be informative with our guests and have it listed on our websites as closed for remodel but probably could do more to share that information maybe when folks call in. However we are so excited for the Steakhouse remodel as we are also missing having great food at our doorstep. Our new restaurant has started transforming the space. I was in there yesterday and can say that the walls have officially been removed and the new design will be spectacular. We hope that you will join us in a few months to experience the new restaurant and visit with your old friends in the BW. Wishing you a lovely week, Martha W.

We were pleased with this hotel. Staff was friendly and pleasant. Room was clean, had coffee maker and breakfast was pretty good. It was only a few minute drive to causeway to see launch. My only negative evaluation was that the price-point for this class of hotel was high. Overall, however, my family and I were pleased with our stay, and, as a side note, the mattresses were very comfortable.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
MichaelcX384CB, Thank you for taking the time to share your experience. We are pleased that you and the family enjoyed your stay with us. We are sorry that you felt our pricing was high for our rating and will be sure to review it with our revenue manager. The only thing I can can think of was that it may have been a little higher than normal due to the launch you mentioned. We sincerely hope that if you find yourself in Titusville, Florida in the future you will consider visiting with us again. Wishing you a lovely week, Martha W.

The staff at checking and breakfast area were extremely helpful and polite. The room was very adequate for the price. Easy to get to right off the interstate. The breakfast was very good with waffles and sausage.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Y3785RVbrianc, Thank you for taking the time to share your experience. We are pleased that our staff was able to provide you with helpful service and that you enjoyed our breakfast. We hope that when you find yourself in Titusville, Florida you will consider visiting with us again. Wishing you a very Happy New Year, Martha W.

Our family stayed one night prior to cruising from Port Canaveral. The hotel was clean and comfortable. The only negative aspect was the breakfast area is way too small for the number of guests. If this a major concern, there is a waffle house next door.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Brian, Thank you for taking the time to share your experience. We are pleased to read that you enjoyed your quick trip with us and hope that your cruise was amazing. We hope that if you find yourself in Titusville, Florida in the future you will visit with us again. Wishing you a happy New Year, Martha W.

The rooms appearance was good but when you looked a little closer things were not what they seemed. Water temp very slow to come up, floors turned socks and feet black, the TV didn't always work, the noise from the storage pods on site begun at around 7:30 am and was very loud. The breakfast was the only highlight.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Angela, Thank you for taking the time to share your experience. We are sorry we did not meet your expectations. We have been working very hard to improve upon our property and will use your feedback to continue to do so. We hope that you will visit with us again to see all the changes we are making. Wishing you a happy New Year, Martha W.

Not the greatest. Smelled musty but seemed very clean. The desk help wasn't a lot of help. They rambled instructions 90 mph and just could care less attitude. The bed was ok but not queen size. I would stay someplace else next time. BTW, if you are there for the launch.. the launch is incredible!!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Thank you for taking the time to share your experience. We are sorry that the staff went through the property instructions so quickly. We will be sure to remind them to slow it down in the future. We really hope that if you are in the area and able to stay in a double or king size bed you will consider us. Wishing you a Happy New Year, Martha W.

The hotel was an issue for us, Best Western, Titusville...Beware. Our first room had one live and one dead bed bug. We found this as we were going to bed at around 11pm and, for me after a long day of driving, was a disaster. I went to the desk and the night auditor didn't apologize or even seem concerned but gave me a new room in a different building. I went to check it and it only had one bed (we have 4 people). Went back and he said all he had was a smoking room. I said that was unacceptable and told him he needed to call another hotel then. He came back with another room that had just been refurbished. We found no bedbugs and I slept fine, yet my wife was worried all night. TV and selection was fine. Hair dryer kept tripping it's breaker. Breakfast was fair at best, but the attendant was very friendly.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Vanfan3131, We are very sorry to read about your visit. If you could contact me directly at 321-269-9100 or by email at 10168@hotel.bestwestern.com to discuss your experience. We are unable to locate you with your Tripadvisor name. I hope to hear from you soon. Wishing you a lovely holiday season, Martha W.

Was an amazing stay. Love the breakfast. Thanks Liz! Maintenance guys are awesome. Thanks Al and David! Awesome desk staff. Thanks Thea and Cindy! All amazing staff and pleasant stay. Highly recommend to anyone staying in the area!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Theskaterganster, Thank you for taking the time to write a review. We appreciate you and I am so pleased to hear that our amazing staff made your stay an enjoyable one. We hope that you will visit with us again soon. Wishing you a lovely holiday season, Martha W.

Excellent all the way around. Love the staff. Great breakfast. Good housekeeping. Highly recommend. Martha is a wonderful manager. Everyone is kind and always accommodates our needs. Highly recommend anyone stay here!!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Q1215KKkylek, Thank you for taking the time to review us. We are pleased you enjoyed your stay with us and hope you will visit again soon. Wishing you a lovely holiday season, Martha W.

When I opened the door to room 182 i smelled a terrible musty odor. I would have walked out but I had already paid for this hotel. As my husband said you can't paint a pig and expect it not to be a smelly pig. The next morning I killed a cockroach on the floor next to our luggage. Do not stay at this hotel!!!!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Jramsey0515, We are very sorry to read that you did not enjoy your visit with us. We wish you would have come back to the desk and requested another room. We never want any of our guests to be unhappy during their visit. After reading your reviews I personally went into room 182. I was concerned as I knew we did not take the room out of service. I was worried the current guest could be experiencing the same smell. The guest was in the room and assured me that he had been here since Monday and everything was fine. I know that we replaced many of our older microwaves this weekend and hope that may have been the cause of the smell you described. As for the bug we live in Florida and being we are an exterior corridor property backed up to a large park area with palm trees and lots of grass and a small pond we sometimes experience palmetto bugs and lizards in the rooms. This is not an excuse, we have a regular pest control company that we use to treat our property that will be here to follow up on your complaint. We are very sorry that after all the upgrades we have made to our property such as new bathrooms, porcelain tile, LVT flooring in the rooms, new furniture and all the accessories along with a fresh coat of paint you were not pleased. We hope that you will consider staying with us in the future should you find yourself in Titusville, Florida. Wishing you both a very happy holiday season, Martha W.

Room bathroom way too small Fan not working in bathroom Shower sucks pan unlevel feeling like your gonna fall out of shower Door to bathroom too short can't close within mat down Too much noise Room bed not that comfortable Not a good deal for the price. You can find bettet

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Mattsskins, We are very sorry that you were not pleased with our rates, the remodeled bathroom or the bed. We are an exterior corridor property and although we have been newly remodeled, we honestly worked within the footprint of the property. As for the bathroom fan I will be sure to locate your original reservation and share with maintenance for a quick fix. We hope that you will reconsider returning to visit with us or stay with another independently owned Best Western. Wishing you a lovely holiday season, Martha W.

Rooms were okay. Heater wasn't working had to change rooms three times before we could get settled in. First room the heater set off the fire alarm. Second room, I opened the door and the room was already occupied. So glad they were not in the room when I opened their door

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
SharOntaylOr3, We appreciate you taking the time to write a review of our property. We are sorry however that the heater set off the smoke alarm in your room. We had turned all the heaters on in the room at the beginning of November to try and avoid these issues, but it appears we may have to go around and redo all the heaters for future guests. I honestly do not know how the staff transferred you to an occupied room, which thankfully was not the scary situation it could have been had the occupant been in the room. We hope you enjoyed your cruise and will allow us the opportunity to regain your trust the next time you are in Titusville, Florida. Wishing you a lovely holiday season, Martha W.

Loved the staff, rooms were clean, great internet speed. Beds were comfortable and shower was warm, great parking and was located close to shopping and restaurants, also had a restaurant on premises. Definitely recommend.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
267nic, Thank you for the kind words. We are so pleased you enjoyed your visit with us. We are a little confused though as to why you rated us so low? Hopefully we will get to visit with you again on your next visit to Titusville, Florida. Wishing you a lovely Holiday Season, Martha W.

The staff and property manager has always made are stay as comfortable as can be. They treat my family like one of their own. Even our dog is very happy. He has a place to run at in the back of the motel.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Dickenson25dj, Thank you for taking the time to write such a kind review. We are pleased that you and your furbaby enjoy visiting with us. We hope that you will return again soon. Wishing you a lovely Holiday Season, Martha W.

Upon checking in we found hair in the bedding and on the bathroom door. Room was obviously not cleaned well and linens not changed. We were part of a large group with are kids high school band, almost all of which had issues with there rooms. One of which found a half empty beer in there room upon check in. Avoid this hotel.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Cmort1292, We are very sorry for the issues you have described. I would like to discuss your visit please contact me at 321 269 9100. Wishing you a wonderful holiday season, Martha W.

Got a school group visiting the space coast? This motel (yep, a older two-story motel) ain't the fanciest, but what it may lack in panache it makes up for in service. The rooms for our school group were pre-checked in, and the desk staff made it easy and efficient. The breakfast was a little better than average too. Only complaint was the old dirty sock we found under our bed. Starbucks, McDonalds and Waffle House next door or across the street.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Spearshaker69, Thank you for taking the time to write a review. We are pleased that you all enjoyed your visit overall. I have reviewed the old sock issue you experienced with our entire Housekeeping staff and reminded them how important it is to look under every bed everyday. Again our apologies for that finding. We hope that you and your school will think of us for future events. Wishing you a lovely Holiday Season, Martha W.

I arrived at property in Titusville very late. Front Desk staff answered phone quicklly when I was searching for a place to stay; when I arrived, front desk clerk was very efficient, knowledgeable, very helpful, and very pleasant. Room was quite adequate, quiet, and comfortable. Breakfast was satisfying and staff helpful, polite, and efficient.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
111Grandmother, Thank you, for taking the time to write such a kind review. We are pleased that you enjoyed your visit with us and hope you will return when you find yourself in Titusville, Florida. Wishing you a lovely week, Martha W.

Beautiful gem - give it a chance! This is an older place with entry to each room from the outside - at first I was nervous, but impeccably clean and great landscaping. Really pretty. In process of remodeling, but even the older rooms (we had king) are nice inside and bright and cheery

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Z4712CXpatriciah, We appreciate you allowing us the opportunity to serve your lodging needs. We are overjoyed that you not only enjoyed your visit but took the time to share your experience on Tripadvisor. We hope that you will be back to visit with us again soon. Wishing you a lovely week, Martha W.

Overall this day was decent a lot of construction and the restaurant still closed but McDonald's Taco Bell and other restaurants really close by and store is all in walking distance the rooms are comfortable most people are friendly breakfast is great in the pool is nice

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Freebird1933, Thank you for taking the time to share your experience. We are pleased you enjoyed your visit with us. We also appreciate your understanding with the restaurant remodel. We hope you will visit with us again in the future. Wishing you a lovely week, Martha W.

We stayed here to visit Kennedy Space Center and had a very enjoyable stay and visit. The breakfast was excellent and pool patio outdoor eating option was a welcome choice. If you miss the breakfast, you are right next door to a Waffle House.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Happy, Thank you for sharing your experience. We are pleased you enjoyed your visit and hope you will return again soon. Wishing you a lovely weekend, Martha W.

Took over an hour to get into ONE room. First room had the door wide open on the backside first floor open to the woods. Second room assigned would not open. Third room assigned would not unlock. Fourth room opened. The room smelt strong of dampness and dirt. The room was not as clean as you would expect for checking in.The whole property looks like its undergoing a modernization to a 2010 look. The bathroom was too small to maneuver in. Questionable persons wandering around the building and parking lot. Large piles of garbage scattered around the parking lots. Over priced. Only stayed because it was late when I arrived and no hotel I would want to stay in could offer a reasonable price.

Martha W, Manager at Best Western Space Shuttle Inn, responded to this review
Mr. Mastrotucci, We are very sorry to read that you did not enjoy your visit with us. We have been working very hard to improve the guest experience and it appears we missed our mark with your stay. If you would like to discuss your visit further please contact me at 321-269-9100. Wishing you a lovely week, Martha W.

No problems, good breakfast, quiet. I see I must add to this review. I have little else to say, I was happy with the experience as I was not expecting luxery accomadations for my stay. I was treated well by the staff and was very pleased with the condition and cleanliness of the room. For example, I was booked at an Doubletree hotel in Orlando for my return to Atlanta and I was treated very poorly and I refused to stay there. The cost was exorbidant and the staff was rude and inefficient. I was given the run around by the persons I had the misfortune to deal with and I still have not cleared the credit charges I encountered while being charged for prepaid rooms. I will never stay at another Doubletree Inn again.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Graybear41, Thank you, we are so pleased that you enjoyed your visit with us at the Space Shuttle Inn. We hope that you will visit with us again the next time you find yourself in Titusville, Florida. Wishing you a lovely week, Martha W.

Have stayed at this hotel before and we always come back. The staff actually cares if you are enjoying your stay. They go out of their way to assist you. The rooms have been refreshed and the breakfast is really quite good.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Gregory5220, Thank you, so much for visiting with us again. We are very pleased you enjoyed your stay and hope you will return again soon. Wishing you a lovely week, Martha W.

We stayed here one night on our way to the KSC. It is a basic Inn with a great location (food, gas etc. is nearby). Our room was recently renovated and was clean. The breakfast room is a rather small. The staff was friendly.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Gurgli, Thank you for taking the time to write a review. We are pleased you enjoyed your evening with us and hope you will return the next time you are in Titusville, Florida. Wishing you a lovely week, Martha W.

It is a very basic hotel rating rather low in cleanliness and breakfast quality. The staff is co operative but cannot do much other than changing rooms or giving free upgrades. The general quality of the hotel is not up to the mark.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
284Ashimm, We are very sorry you did not enjoy your visit with us. We will continue to work hard on making improvements in the areas you mentioned. We hope that the rest of your holiday is going well and that you might consider us again in the future. Wishing you a lovely week, Martha W.

Nice place, good value, great staff! This was our evacuation spot for Hurricane Dorian. Made reservations online at the Best Western site at last minute and were able to get the rooms we wanted (might have helped that I'm a member of their rewards program). Would stay here again.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
BuddhaRyder, Thank you for being a valued Rewards Member and taking the time to share your experience during your recent visit. We are pleased to read that you enjoyed your visit and our friendly staff. We are also thrilled the storm was just another practice drill for the Space Coast. We hope to see you again, maybe before the next drill. Wishing you a lovely week, Martha W.

Very nice older but updated hotel close to the interstate but not right on it. The steak house that was on property has moved to the other side of the interstate. There are a couple of "fast food" places within walking distance. The room we had was right above the workout room that no one used. There was a weight machine, stationary bike, elliptical trainer and some free weights. Breakfast was nice with scrambled eggs, corned beef hash or sausage, do it yourself waffles and the usual toast, muffins, cereal etc. Nice sized room. The A/C unit seemed to be under powered. The room near the A/C unit was cooler than the back of the room away from the A/C unit. Nice sized pool. Bottom line I would stay here again.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Blaine, Thank you for taking the time to share your experience while visiting with us. We are pleased that you would return again. Wishing you a lovely week, Martha W.

This was a handy location for staying in Titusville. It is under remodel but didn't find that to affect our visit. We never heard any noise from the construction, nor did we hear any traffic noise. Actually, this is one of the quietest hotels we've stayed in. The room itself was fine, clean, had a microwave and refrigerator. The sink area was newer, but the shower, toilet room was older. It was clean, but dated. The shower faucet had some rust and was nearly impossible to pull out, but water was hot, water pressure could have been a little stronger, but again was fine. Towels were fresh, clean. One day housecleaning forgot to make our bed. We know they were in because we had fresh towels and empty trashcans. Plenty of choices at breakfast. Downside was they had a hot water heater problem one morning so no "regular" breakfast that day. Danishes and coffee (only) in the lobby. Lobby was clean and modern, had computers for use. We are frequent Best Western guest so they had a welcome bag for us with water and snacks. A nice touch. Would go back.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Roving568988, Thank you for taking the time to share your experience at our property. We are pleased you enjoyed your visit and will share your feedback with the housekeeping team to make your next visit more enjoyable. Hopefully when you return we will have finished the room remodels and you will get to see all the upgrades our team has been working hard on. We really appreciate your understanding with the breakfast room. Our water heater busted a leak and flooded the breakfast room, with so much water we did not feel it would have been safe to have guests floating about, not to mention the emergency plumbers in the room installing a new unit. You truly were very kind in your review and we cannot wait to see you again. Wishing you a lovely week, Martha W.

While being very close to I-95 this location has everything on site. Theres a convenience store next door and they have a Bar and grill on site. The old one was Durangos and they moved to the other side of I-95 but expect a new restraunt to be up and running by the end of 2019. Theres also a Dennys across the street. Its also just a few minutes from the local museums such as the Space Museum, Warbirds Museum, The Police Hall of Fame and museum and NASA. The hotel books up quickly and its very adviseable to make a reservation since they can book up quickly. Especially when theres a bad wreck on the interstate that shuts down the highway.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
TravelingPatriot, Thank you for taking the time to write such a kind review. We are so pleased you enjoyed your visit with and hope you will return again soon. Wishing you a lovely week, Martha W.

The staff is very helpful and friendly they make my son feel right at home we'll stay here again and other best westerns when we travel again the staff even talks to our dog like their own there's a great dog park out back with a gazebo

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
DICKENSON25DJ, Thank you for taking the time to share your experience. We are pleased you enjoyed your stay along with your son and dog and hope you will return again soon. Wishing you a lovely weekend, Martha W.

We were there for a family birthday and needed a place close to the restaurant we wanted to celebrate. Rooms were nice, just onr of our rooms had a lingering cigarette smell. Not sure if they were close to a smoking room, but in the hotels defense the people staying in that room didn't want to say anything. We only spent one night but had we stayed longer we might have asked for a different one. The rooms were clean and there breakfast is amazing!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Mapstr, Thank you for taking the time to write such a kind review of our property. We are pleased that you enjoyed your visit with us overall. However we are sorry that the people in the room near you were smoking which had a negative effect on your visit. We hope that you will return again soon. Wishing you a lovely weekend, Martha W.

A friend and I had a double room for a Friday and Saturday night. While the room seemed clean, my friend had a serious allergy attack (she thinks it was because of the pillows). The bathroom had some dark areas around the bottom of the shower and the shower head was shooting a stream of water at the ceiling, causing a small area of the ceiling to fall into the shower. The toilet needed to be flushed twice every time we used it. The breakfast area was clean and well stocked even close to 9:30. I agree that the hotel seemed a bit sketchy, but it was convenient to the things we wanted to do. Glad we got a good price on Groupon!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Donfanone, Thank you for taking the time to share your experience. We were sorry to hear that your friend experienced an allergic reaction to something. With the information TripAdvisor shared with us we are unable to connect your stay with a room. If you wouldn't mind contacting me directly at 321-269-9100 or by email at 10168@hotel.bestwestern.com to discuss your visit further, I'd appreciate it. Wishing you a lovely weekend, Martha W.

We stayed there while visiting friends on the Space Coast. The room itself was pretty good, but the outside was a little sketchy. The place is under renovation, but the area around it seems to be deteriorating. There were all the creature comforts, it was clean and the bed was good. We were very disappointed there was no Bible in the room. They have a pool, which I cannot vouch for, and an exercise room that looked pretty good. The breakfast was better than I expected, although it was crowded by the time we got there. I will say they were continuing to renovate, and it was pretty quiet considering there were two large dogs in a room downstairs. I would give them 'good' - better than average but not VERY good, if I had that option. BTW, be ready to whip in - they are RIGHT off the expressway behind the Waffle House.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
FloridaMeister, Thank you for taking the time to share your experience while visiting our property. We are pleased you enjoyed your stay and hopefully with our continued commitment to improve the property you will return and rate us a VERY good. Wishing you a lovely week, Martha W.

Housekeeping was terrible.. we stayed there 2 nights but we meant to stayed there 3 but because the room was dirty we stayed only 2.. Under the bed was super dirty.. they probably never cleanse under there..

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Go399994582034, We are very sorry to hear that our housekeeping team did not live up to the Best Western name during your visit. There is no excuse for poor cleaning. We are hiring and training some new employees and have been stressing the importance of good housekeeping. I have printed your review and will share it with our team so they may understand that our lack of cleanliness put a damper of your vacation. We are a work in progress and will continue to strive to be better. We hope you will give us another chance to show your our growth and that we listen and make improvements based on our guests experiences. Wishing you a lovely week, Martha W.

Even after switching our room "3" times... it just kept getting more and more disgusting! The bed in EACH room looked like they'd been slept in the floors and carpet was filthy, the counter areas were sticky, the refrigerator and microwave were DISGUSTING! I TOOK PICS BECAUSE THIS JUST WASN'T RIGHT!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Cathy, Please accept our apologies for the experience you described. Please contact me directly to discuss your visit at 321-269-9100 or by email at 10168@hotel.bestwestern.com . Wishing you a lovely week, Martha W.

Used this hotel for a quick visit to the Kennedy Space Centre to view the recent SpaceX Falcon Heavy launch - - for this the hotels location is superb - - - it's only a short drive into Titusville and only a few minutes more to reach the KSC. Older style property but with recently renovated rooms which have been fitted out very nicely. Coupled with the friendly staff and a great (but small) pool area there really is nothing to dislike. For a couple of nights visiting the area, this hotel is great and well worth considering - we enjoyed it.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
White787, Thank you so much for the kind review. We are very pleased you enjoyed your stay with us and hope to see you again soon. Wishing you a lovely week, Martha W.

Good place, convenient to NASA, has a convenience store on one side and a McDonalds on the other. Easy access, good parking. Several restaurants and gas stations nearby. It apparently used to have a very good steak restaurant, but it seems a shame the restaurant just closed.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Pioneer41876134106, Thank you for taking the time to write a detailed review. We are pleased you seemed to enjoy your stay with us. While we did have a restaurant on property that recently moved, we are pleased to announce that a new restaurant will be moving in shortly after the restaurant renovation is completed. We hope that you will visit with us again soon. Wishing you a lovely weekend, Martha W>

There were drunk people sitting outside their rooms drinking all day, large garbage bins in the parking lot that attracted flies that got into the room and made it smell disgusting outside, Internet passwords didn't work, the air-conditioning in the room was extremely loud and the staff were clueless although they were friendly.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Resort30987729317, We are very sorry that you did not enjoy your visit and the other guests actions. We do our best to try and encourage vacationers to sit out by the screened in pool patio, if they like to gather and talk. The pool patio is away from the guests rooms and we have had success with this in the past. As for the dumpsters I for one can't wait till our renovation is over. The dumpsters while unsightly are in place in front of the buildings that are closed down for the remodel. They are used for the tear out of the construction material and we try to move them nightly to the back of the property near the park area. We must apologize again for the internet. We have / had cable internet and just installed fiber both are running together in case of an issue with the new fiber to ensure our guests do not go without. While this seemed like a great idea it has caused us to give out both passwords when needed and you are probably right makes us look clueless. We hope that you will return again in the near future when we have worked out many of our issues. Wishing you a lovely day, Martha W.

I see from my previous review it was 12 years since I last stayed here, for my previous visit to the Kennedy Space Center. I enjoyed my 3 night stay here last time but I enjoyed it even more this time. Once again we were allowed to check in early as the drive from Orlando isn't very long. The staff on reception were so pleasant and helpful. I still love the Space Shuttle in the lobby! (Not actual size!!!) It is an ideal location for visiting Kennedy as you would imagine. Our room was very large, very clean and very comfortable. The bed was very comfortable and I slept really well. The room was well cleaned every day. The breakfasts were brilliant. The gentleman who looks after the breakfast room is wonderful- he is so courteous and friendly-absolutely do not miss his apple and cinnamon parfait, he makes them himself and they are the best start to the day! I found the hotel very good value for money and I'd stay again.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
glamourpuss1000, Thank you for writing such a lovely review. I will be sure to share it with our staff as they will love seeing that they were apart of making your stay enjoyable. We also hope that you will not wait 12 years to return as the Space Center is doing wonderful things on an almost monthly basis and it is very exciting to see what they send up next. Wishing you a lovely week, Martha W.

On arrival one staff member I was miserable and the other staff member was helpful. Out room smelt of urine. The shower was okay. They make you sign a form saying that you can't sue them for anything. Considering the plugs are being crushed against the bed and mattress and twisted and they were hanging out ready to shock people I found this ironic

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Lionsmaine, Your review is very upsetting to us with the unpleasant staff, smelly room and unsafe wires. We must apologize as we would never intentionally place anyone in harm's way and cannot for the life of me figure out where you were staying on property. Please contact me directly as it sounds like I need to take immediate corrective actions to prevent another person from sharing in your experience. My email is 10168@hotel.bestwestern.com and our number is 321-269-9100. I look forward to speaking with you soon. Wishing you a lovely week, Martha W,

The place had some good points, but overall was not a good value. Rooms were more like what you would expect at a price point around thirty-five dollars less. Noisy air conditioner. Ants crawling around plumbing. Musty odor. No where to put items like soap and shampoo in the shower stall. Had to set them on the floor. Would not stay there again.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Nick, We are sorry you did not enjoy your visit and felt like you should have paid less. We are also sorry to hear that you will not be returning and hope you will reconsider. As you may have noticed we are in the middle of a full remodel and unfortunately did not think to include a soap dishes in the new stand up showers. We have been working on correcting this oversight by installing an over the shower head soap holder (which many are on backorder) and soap, shampoo and conditioner dispensers. If you reconsider please contact me as I would love to assist you personally. Wishing you a lovely week, Martha W.

checked in bathtub was still dirty, had a ring around it. Bed had dead bug under blanket. Counters were dirty, I'd rather sleep in my car. Questionable people hanging around. Chair in room was stained and had dust and dirt on seat. No coffee pot. ice bucket sitting upside down on dirty counter. towels looked dingy. Lady at front desk was pleasant only nice thing I can say about this place. Booked and paid for in advance so I will have to wait to get my refund.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
janetravellingaccoun, We are very sorry to have read your review. Being Trip Adviser does not use real names I was unable to look into your issues. If you could please contact me I'd love to assist you. You can reach me at 321-269-9100 or by email at 10168@hotel.bestwestern.com. I look forward to hearing from you. Wishing you a lovely day, Martha W.

Front desk lady was nice. This is the only good thing I can say about this place. We were put in the back where all the construction materials were (May have been 10 cars in the parking lot). The room was musky and dirty. The carpet looked like it hadn't been cleaned EVER. There were illegal drugs being used in the parking lot. The breakfast was nothing to write home about. The security of our room was top notch! STAY AWAY! Pay the extra and go somewhere else.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Venture741047, We are pleased you had kind words about our front desk staff, however we are disappointed that you did not enjoy your stay. The picture you posted looks like someone tried opening the door with the security lock still in place and pulled off the trim. Although I'm unsure if that happened during your visit with us. I would hope our room inspectors would have caught something that obvious before releasing the room as vacant and clean. We are also sorry you were unimpressed with our breakfast of hot eggs, sausage, corned beef hash, biscuits and gravy, yogurt and yogurt parfaits, fresh waffles with all the mixins, oatmeal, grits, danish, mini muffins, 3 kinds of toast, coffee with flavored creamer, teas, hot cocoa, orange juice and apple. We always welcome suggestions of items you our guest would like to see on the menu for future visits. As for illegal drugs being used by other guests we wish you would have a made a call to the front desk as we would have had the users removed immediately. We try very hard to run a decent, clean property and cannot prescreen all guests before arrival. Unfortunately must wait for them to act a certain way to know that they should not be welcomed at our property. Again we are very apologetic that your stay was not up to par and hope you will return and request a newly remodeled room as we replaced our carpets with LVT and porcelain flooring so all the floors can be constantly washed the proper way between each guests visit. Hope to see you soon. Wishing you a lovely week, Martha W.

Very nice and comfortable Newly renovated rooms With restaurant on site. The ladies at the front desk were awesome they get you in-and-out when no problems. Rooms were fully Stocked, beds were comfortable.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Flyer, We are so pleased you enjoyed one of our newly remodeled rooms. We are hopeful that all of our rooms will be amazing within the next few months and we hope that you will return again soon. Wishing you a lovely week, Martha W.

Daughter and I stayed overnight before taking a cruise out of Port Canaveral. Location was perfect and very convenient to I-95. Checked-in after 11pm and the desk clerk was very efficient and polite - only took a couple of minutes to get us checked in! Room was recently remodeled and found it to be very clean! Beds were comfortable and cozy. A/C unit was a little noisy, but it kept us comfortable and that's all that mattered to us! Free breakfast was included and consisted of muffins, fruits, yogurts, and a few other edible items. Would book again if I am in the area!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
CEpting, Thank you for taking the time to share your experience. We are pleased you had a pleasant visit and hope you will return again soon. Only thing is I hope next time you give me a little notice, so I can jump in your luggage and enjoy the cruise with y'all. LOL Don't worry I won't fit, so I'm just teasing. Again we appreciate you and can't wait for your return. Wishing you a lovely day, Martha W.

What you should expect from a Best Western. This was a one night stopover and it served us well. Nothing wow, but fast check-in and a clean room. Complimentery breakfast is nice when you just want to get up and get on your way fast.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Steve, Thank you for taking the time to share your experience. While we are pleased that we were able to serve your lodging needs, I must apologize for none of the staff providing you with a WOW moment. We hope that if you find yourself in the Titusville area you will visit with us again. Wishing you a lovely week, Martha W.

We had our grandson here in Florida for a few days, so we visited the Kennedy space center and needed a room for one night. Because of its location we booked this hotel. This hotel is going through a remodel. It is a smoking hotel, so be aware. We got one of the newly remodeled rooms. Whoever is doing the remodeling needs to find another vocation. Paint drips on the new floor and not cleaned up. One outlet was ready to fall out of the wall, the bath door had a hanger to place your wet towel but when I went to hang the towel, the hanger started to fall out, so I stopped, no shelves to place shampoo or wash in the new shower, I guess you put them on the shower floor. Did I mention it only was a shower, no tub. I had to wash to shower down before my wife saw it. Hair from a previous visitor was clinging to the walls and shower pan. The toilet was so close to the wall you could not get to the bath tissue as it was stabbing you in the side. The AC unit was very loud. The room we were assigned was a double and the beds were very old and worn, very difficult to sleep on. This hotel only has double or king bed rooms, no queens. Something I failed to notice when I made the booking. Breakfast was OK, only instant coffee though. I gave this hotel a two star only because of its location. To be sure, this BW is off our list.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
801lelandh, Thank you for sharing your experience with us. We are using you, our guests feedback to improve upon the renovation process. When we ordered the shower stalls it never occurred to us that soap shelves were not included as we just took for granted every shower had them in place. We are working on a solution to solve that issue. I must apologize we are a hotel that was built in the 1960's and even though we are being newly remodeled we are unable to change the overall footprint of the restrooms. We hope that you will return to visit with us after the renovation has been completed to see all the solutions your reviews and others have led too. Wishing you a lovely Easter weekend, Martha W.

This motel is perfectly located if you are traveling in the area and visiting the Kennedy Space Center. The room was spacious and updated. The hotel was quiet and the beds comfortable. There is a nice exercise room and breakfast was good--lots of choices and well appointed. Overall, this is a good property and great value for the area.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Darryl, Thank you for taking the time to write such a nice review. We are pleased to read that you enjoyed your visit and hope you will return again soon. Wishing you a lovely day, Martha W.

Clean facility. Beds were ok but hard. Difficult with bad backs for more than a night or so Nice pool. Screened in porch area overlooking pool. Steak house restaurant on property and joins property with Waffle House and McDonald's. All within easy walking distance. Would recommend!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
KyTravlers, Thank you for taking the time share your experience during your recent visit to our property. We are pleased you enjoyed your visit overall. We just wished you would have mentioned that you'd like a softer bed during your stay as we would have moved you into a room with Serta mattresses which tend to be on the softer side. We are pleased you would recommend us and hope if you find yourself in the Titusville area you will return to visit with us again. Wishing you a lovely week, Martha W.

It's ok and convenient hotel for one night sleep if you want to visit early the Kennedy space center which is very close. Average quality, and the breakfast although included in the price is very basic, so better cross the road and go to the Starbucks.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Alexandros, Thank you for taking the time to write a review. We are sorry that you did not enjoy our breakfast, which has hot eggs, omelets, sausage, biscuits and gravy, yogurt parfaits,fresh fruit, hot waffles with a bunch of toppings, cereal, oatmeal, danishes, muffins, toast, coffee, teas, orange and apple juice, to name just some of the extensive items provided. As for me I must admit I'm sorta a StarBucks junkie, so I would definitely skip the BW breakfast and head over for an everything bantam and white chocolate mocha latte. We hope that you will visit with us again the next time you find yourself in the Titusville area and stop at the front desk before heading across the street so I may join you for a quick Frappuccino lol.... Seriously though we hope you will return again soon. Wishing you a lovely week, Martha W.

Great spot , newly renovated rooms , laminate floors, front desk friendly, great restaurant steak house, would stay here again , read other reviews and was a bit leery about staying here , but was pleasantly surprised , seemed like a great spot to me.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Patrick, Thank you for allowing us the opportunity to show that we take each review seriously. We use the negative reviews as lessons for us at the property and do our best to improve to provide a better guest experience whenever possible. We are genuinely pleased you enjoyed your visit with us and hope that you will visit on your next trip to Titusville, Florida. Wishing you a lovely week, Martha W.

Some of the reviews here are not surprising, considering we had a poor experience ourselves but you get what you pay for. This is a cheap motel, as long as you're aware of that, there should be no problem We were on Honeymoon and needed a quick overnight before going on a drive, we'd just been to NASA. When we arrived it was a little run down, under construction, nasty brown carpet and the room was smelly; we checked out immediately, the honeymoon suite has a hot tub and a spaceship shaped bed... nuff said. It was our fault, we thought we got a good deal for a quick overnight in an Inn... it's a cheap motel. The manager and the receptionist were very nice, apologized for renovations and the smell and as we didn't use the room and checked out immediately, we got a refund.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Babyfacee, Congratulations on your nuptials. Again we are very sorry you did not enjoy your visit and hope the rest of your Honeymoon went well. We hope you will visit again after our full renovation has been completed. WIshing you a life full of love and happiness, Martha W.

Hands down the nastiest Best Western I've ever stayed in. The room looks as if it hadn't been updated in years / it stunk of cigarette smoke / the tub liner was glued to the floor and looked original to the 1980's / there was a dirty toilet sitting 10' from the front door to my room (just sitting in the grass like it belonged there). I stayed there because the normal BW I stay at was sold out (spring break). I figured all the BW property's I've stayed at are clean and usually rather similar - definitely not the case here! I always do the survey after each stay but I've never left a review - this time I felt the need to do so. I'd hate for a family from out of town to get out of their car and see this place as their hotel Nasty! The location is great and the staff was super friendly but the rooms...beware

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Wander46335022622, Thank you for taking the time to write a review. We are very sorry that while we are in the middle of a remodel the contractors have sometimes left room items in the open. We have been working with them on improving this and similar items we noticed. As for our property we were built in the 1960's and have gone through many changes but none as extensive as our current remodel. All of the bathrooms are being redone, along with removing all the carpets and installing LVT and porcelain floors when our remodel is completed we will have all new furniture, lighting and seating. We hope you will return after the full remodel to enjoy all the upgrades we are installing. Wishing you a lovely weekend, Martha W.

On the positive side, the rooms were clean upon arrival although brown and a bit run down, breakfast was ok, the receptionist was friendly. But. We stayed there for three nights to visit Kennedy Space Center, and we had two rooms, being a family of four. On day two, one of the rooms (?!?) were not made and they ran out of toilet paper. On day three, BOTH rooms were not made. Then I complained to front desk, and was asked if we had left the Do Not Disturb sign out? We had not, and we had been away all day. We were told that the rooms would be made the next day, which did not matter as we were leaving anyway. On the plus side, I was offered two rolls of toilet paper, and I could return to my undone room. I have had the same situation in other hotels and on ships, and they would immediately send someone to do the rooms. Not here. We were happy to leave, as the rooms quickly started to smell like old dead moose. It did not matter whether the aircondition was turned on or off, or the door was open for fresh air. The dead moose lingered on. Our children could not wait to leave the rooms for some fresh air. We are not coming back and would not recommend the place to a friend. At least not a friend we would like to keep as a friend.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
882annemariea, I am very disappointed in us that we did not take care of your concerns immediately upon you notifying the staff of the issues. Unfortunately I do not have your real name on this review to reach out to you. If you could contact me at 321-269-9100 or by email at 10168@hotel.bestwestern.com to discuss your issues I'd greatly appreciate it. Looking forward to speaking with you soon, Martha W.

We stayed here 2 nights while visiting Kennedy Space Center and surrounding Space Coast. It is convenient while visiting Cape Canaveral. We prefer to stay at hotels with outside entry to our hotel room while traveling with our dog. B. W. generally has those type of facilities. The room was clean and very comfortable with plenty of space for us and reasonably priced. There was a nice park behind the hotel where we could walk our dog. Employees were very friendly and helpful. Breakfast was ok and I would stay there again if in the area. Note: they were in the midst of remodeling some of the rooms. There were lots if construction trucks. Didn't cause an issue with us.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
AnnhV1350oh, Thank you for taking the time to share your experience. We are pleased you enjoyed your visit and the surrounding area and hope you and you furbaby will return soon. Wishing you a lovely week, Martha W.

Stayed at this property on my way to Port Canaveral. We stayed here several years ago and the property is as I remembered it. It is an extremely busy property. When I arrived, people were standing in line to get a room. I had requested a newly renovated room so I could compare it to what I remembered from several years ago. Alas, they put me in one of the rooms that had not been updated yet. The rooms are tired and need updating. Truthfully, this renovation should have been started a couple of years ago. The next time I am in the area, I may give this place another chance, but since there are numerous other properties in the area, I may decide to give them my business.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Maddog1947, Thank you for allowing us the chance to serve you again. I'm sorry we didn't have enough of the remodeled rooms for you to experience yet but we are working everyday with our contractors to bring more online everyday. Our remodel should be completed by late April as we had a few setbacks with deliveries and deciding to put on a new roof. We truly hope that you will give us another opportunity to serve your lodging needs during your next visit to our area. Please give me a call as I'd love to personally assist you with your next reservation. Wishing you a lovely week, Martha W.

Always looking for a nice hotel for a great price. We stayed a couple years ago during hurricane Irma. The location was great with a convenient store and a Mcdonald's both next store. The place is undergoing a major remodeling had new furniture and flooring in our room. Also the exterior in totally new. Paint, railings, and roof also new. totally exceeded our expectations.enjoyed a hot breakfast each morning. Would definitely come back.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Savingmoney2day, Thank you for taking the time to write a review, it made our day. We are so pleased you enjoyed one of our newly remodeled rooms. We hope that when you return again you will enjoy all the upgrades that have yet to be completed during your most recent stay. Thank you again for sharing your feedback with us we look forward to your return. Wishing you a fabulous weekend, Martha W.

The location was convenient to the places we wanted to go, so we booked two nights. On the first night we had to be moved to a different room at 3:00 am because the guest next door let their children play, shout and fight all night long. Staff told us that the use the hotel for county emergency housing and a lot of local people "live there". they moved us to a two room suite, which we really appreciated, until we got back from our outing the next day and neither television would work. A friendly staff person tried to fix at least one, but it was not possible and neither worked for the rest of our stay. The breakfast was great with good variety and the staff were as accomodating as they could be considering the issues. The next day the desk attendant told us to call expedia (through whom we had booked) if we wanted any resolution for all of the trouble... Then they asked if we would be back again???

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Sticklelis, We are very sorry that your visit with us was disturbed by other unruly guests. As I mentioned on the Expedia site, we have not housed any emergency housing folks since Fema last year. As for the television issues, oh my goodness what an epic fail on our end. I do not know why any staff member would allow you to stay in a room with 2 broken televisions. It must have been a cable issue as when I contacted housekeeping after reading your other review they assured me that they were both working. Our lack of service with the television issue is unheard of in the hospitality industry. I promise I have spoken with my staff in our morning meeting about guest service and your other review and I can only hope we never have this avoidable complaint again. I will not ask if you will be back but instead hope that you will return, to allow us the opportunity to show you that the lack of service you described is not our normal service standards. Wishing you a lovely weekend, Martha W.

Location: One big plus is the central location with all the convenient stores just minutes away (Walmart Superstore, AIDA supermarket, CVS, Burger King, McDonald, Steak house…). A real nice quiet town at night. With shops, restaurant, Walmart, Grocery Store…these development around here, giving you the impression of a large population. However, these are cater for the tourists. I visited many Walmarts in the States and this Walmart location is on the very bottom of the list having hardly any customers. A plus for the tourist. The Room: No body lotion. Only two usable wall power socket, one at the lamp, one at the wash sink. No complimentary bottle of drinking water. Tiny ants crawling in the room (one that does not bite). No safe deposit box. Cheap quality and a spoon full size supply of coffee package, enough to make half a cup of low quality coffee. Nuisance to find two mosquito in the room after I woke up and saw the mosquito flying slowly with full stomach. They were flying slowly and were smached and squashed. I understand that Florida is a mosquito country but I paid the additional price with my blood. At 2am I was woken up by people talking louding outside next to their parked car drinking beer and it went on for half hour. People nowaday has no considerations for others. The hotel: I pay $108 for a king size room. The same Best Western hotel at this quality would be about $40 to $50 elsewhere in the rest of the country…. It is the supply and demand and the location near to Kennedy Space Center that command the premium price. The facility is old. The two photo I took shown that the railing is failing apart. For $108 a night (late January) this is the hotel I get. Internet service keep on dropping off after an hour or two and had to re-logged in. On the day of arrival, I didn't find any bottle of drinking water in the room. After 3 nightes stay, at the time of checkout I found they have complimentary bottle of water and 2 little bag of snacks behind the front desk. A few of the front desk receptionists are in real good spirit and worked in team. They are courteous to hotel guests which should be a model to most other hospitality industry workers elsewhere. The Breakfast "Buffet": There was no fresh fruit or “meat” in the free breakfast buffet as written by two other reviewers in the last 2 months. If it is the sausage link that they are referral to then it is technically “meat”. However, I have to give two thumbs up for the hardworking breakfast buffet attendant ladies. She kept the place clean, and tidy that deserve my $2 tips in the tip jar. Recommendation: This hotel is OK... price is higher than other Best Western due to supply and demand in this area. If you find my tips helpful please click "helpful" that would reward my half hour of writing.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Baketown89, Location: Thank you for the very detailed accounting of your trip to our Titusville BW. We are pleased you enjoyed the location of the property and the surrounding area. My apologies, that you were not supplied with body lotion in the vanity area. The Room: We are in the middle of a full remodel and have ordered lightning with electrical outlets which should correct our current electrical outlet situation. The ants, we are currently working with our exterminators, as soon as we think they are eradicated they reappear to our dismay. We will continue to battle them and hopefully find a way to evict them for good. Mosquitos, what can I say we are an exterior corridor property and as soon as you open the door they fly towards a light? We do our best to leave no standing water or other things that they enjoy but those little (literally) suckers keep reappearing. My apologies for the other guests. Some folks are just not taught hotel manners. We do our best when notified to remind everyone to be respectful of others. The Hotel: As for our rate you described it perfectly as supply and demand. The railing is brand new on all the walkways. The stairwells are custom and our renovators are in the process of installing them. They had to reorder some extra spokes for the stairs, so we have a delay in finishing the railing project. The reason we have the little bags at the front desk is for our rewards members. I apologize, I'm not sure why you weren't offered a gift bag if you are a gold member. I love that you enjoyed the spirit of our team! They work hard and still make it feel like a party every day at the front. Breakfast: We offer apples as a fresh fruit option in the breakfast room and 24 hours a day in the lobby. We used to have bananas but they ripen so quickly that the fruit flies were not worth the trouble. We also offer strawberries and blueberries for toppings but they technically don't count as fresh because they are frozen. As for meat we offer sausage links or patties depending on the day along with a scrambled egg with ham in it. We also have a sausage gravy that has additional meat. I must agree with you our breakfast team is amazing they serve anywhere from 75 to upwards of 300 breakfasts a day while smiling and caring about each guest needs. I have found your tips very helpful and see a few areas that I need to work on to improve our property for you and our other guests. We hope you will visit with us on your next trip to Titusville, Florida. Wishing you a lovely week, Martha W.

Room was dingy and had musty smell throughout. The hotel is in the process of renovating which should correct the problems. Breakfast was good with hot options of real scrambled eggs and por sausage. Right now it is more like a budget motel with a midrange price. May give another try after renovations are complete.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Sassafras06 We are very sorry that you did not enjoy your visit, but you are correct we are updating to improve the overall experience of the property for the benefit of you our guest. We should be completed with our renovation in April and hope you will return then. Wishing you a lovely week, Martha W.

This is my second stay at the Best Western Space Shuttle Inn, and the experience was great! The stay wasn't long, but the room was very clean, the people are fantastic, and it is very comfortable. We were extremely pleased, and would stay here again in a heart beat. :)

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Elizabeth, Thank you for taking the time to write a review for us. We are so pleased you enjoyed your visit and hope you will return again soon. We can't wait to show off all our newly remodeled rooms in March. Wishing you a lovely New Year, Martha W.

We chose this hotel as budget lodging to enable a day at KSC and the following day at Merritt Island. Perfect for that. Very convenient but set back from highway enough that we had no street noise. They have smoking rooms which we don't want. No problem as our non-smoking room had no smoke odor. However, management should work on the lobby as strong smoking odor prevails there. Staff was friendly and fast. Rooms are small and dated. Many small repairs have been done with patching rather than replacement but reasonably clean environment. Bathrooms in these older motel conversions seem to always be so small that the cleaning crew can't easily clean all the nooks and crannies. We did have upstairs neighbors with kids that ran around until at least 10:30. Management could maybe plan occupancy better on nights such as when we stayed as there were many vacant rooms. Families with kids could go on first floor or over a vacant room. The breakfast room is small but adequate on our non-busy stay. Food choices about what we expect at a small Best Western. There is a Durango Steakhouse in the same building as the hotel lobby. Very convenient and there are perks for hotel guests.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
gjvision, We appreciate you taking the time to write a review. We are pleased that you enjoyed most of your visit. We have been working on putting families, elderly and construction crews in different locations of the hotel whenever possible. Sounds like we need to continue to work on this approach. As for the smoke smell in the lobby it comes from The Durango's Steakhouse they cook on an open wood grill and share our lobby wall. We hope that you will return again soon after our remodel has been completed. Wishing you a Happy New Year, Martha W.

Great stay at the Best Western. Simple room but clean, great breakfast and great lady working at breakfast. Very friendly and helpful, one of our best stays with this brand. Great team of people highly motivated thank you Cindy on reception

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Thank you, for taking the time to write such a kind review. I will be sure to pass along your compliments to both Cindy and Elizabeth. They will be so pleased to know that their efforts were noticed. We hope that you will return again soon to enjoy the newly remodeled property. Wishing you a Happy New Year, Martha W.

The rooms were quiet and the hotel was easy to get to from the hwy exit. The rooms could have been a little cleaner as my brother found hairs in the sink. They serve a continental breakfast and have really good coffee.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Seajoylyn, Thank you for taking the time to write a review, We are pleased you enjoyed your visit and hope you will return soon to see the positive changes we are making with our housekeeping team. Wishing you Happy New Year, Martha W.

Great place to stay. Room was clean. Staff was very helpful and courteous. Price was great and we really enjoyed our stay. The free breakfast is amazing. We would definitely recommend this hotel and next time we are in the area we will stay here again. Close to Port Canaveral and easy to navigate to from this hotel.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
AnnaWholey73, Thank you for your wonderful review. We are very pleased to read that you enjoyed your visit with us and will return the next time you are in the area. We look forward to your next visit. Wishing you a lovely holiday season, Martha W.

They are in the process of renovating the facilities. Had older room. for 3 nights. Room was clean & comfortable. Nice breakfast included each morning 6:30 - 9:30. Good location right of I-95, numerous restaurants nearby & several attractions.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
DivinRod, Thank you for taking the time to share your experience. We appreciate your patience during our renovation and hope you will visit again once our project has been completed. Wishing you a lovely holiday season, Martha W.

The rooms are very smelly. The doors in the room don't seal all the way so bugs and light were allowed in. We had to use a towel to prevent this. The bed sheets had dirt on them. We had to continue to check to make sure there were bugs in the room and bed.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Meander58098376952, I am very disappointed to have read your review. Please accept our apologies for the experience you described. I hope that you will give us another chance to prove that your last stay is not typical of our property and definitely not how our guests should experience our property. I have shared your comments with the Housekeeping Manager and the Maintenance Engineer as these are items that need to be corrected immediately. I truly hope that you will give us another chance on your next visit to Titusville. Wishing you a lovely holiday Season, Martha W.

This hotel was rated as a 3 star hotel on Priceline, so I was disappointed when I saw it. It's really a motel - people walk outside your window, some guys were standing outside a nearby room for awhile smoking. Fortunately that didn't last long - it was overall fairly quiet. I was first given a room around the back, but it felt very isolated so I asked to switch. The room was clean, though the sheets on one of the beds were pilled and rough. The included breakfast was fine. The workout room was sparse - the elliptical machine was passable but made some noises. I gave it 3 stars instead of 2 because they are apparently about to renovate, so may be worth a look back.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Linda, Thank you for taking the time to share your experience. We appreciate your honesty and understanding during our renovation and hope you will return in early Spring to see all the exciting upgrades we will have completed. Wishing you a lovely holiday Season, Martha W.

Having cause to visit Titusville from the UK recently I needed a base that would provide easy access to the local area and a level of comfort that was consistent, hence going fro The Best Western Brand. I arrived quite late on the Thursday evening of my visit and the young lady at reception (the girl with the piercings and studs who is bit of an expert on PC's and lap tops when they dont connect to Hotel Wi Fi) checked me in promptly and even moved me to a room with Fridge and Microwave etc as I was staying for 8 nights feeling that the room I was originally allocated would not meet my needs for such a stay period. I was very pleased with my room which had all I could have wanted. It presented no problem for access being on level 1 not ground provided you are mobile. The only glitch was that a noisy air con unit nearby kept firing on in a local room during the night when said room was occupied. I guess to a heavy sleeper no problem but for me being alight sleeper as soon as it kicked in I awoke. Plenty of refurb work seems to be currently happening and the Hotel no doubt will be better for the update in time, that said the cherry picker and machinery would start sometimes beeping away at 0700 am. Appreciate work has to be done but not everyone wants waking in that manner. A minor gripe as I appreciate that construction and refurb work must be done if the Hotel is to be updated. The Hotel Staff I felt who I met were all very obliging and courteous, maybe its because I am English. The Ladies in the Breakfast area were always replenishing supplies, wiping tables and keeping the eating area clean, tidy and well presented. I enjoyed making my own waffle and being able to select from awide range of cold and cooked options, including yoghurts, fruit, cereals tea's coffees scrambled eggs, patties certainly more than enough choice to give you a good start to the day.. Whilst I did not use the swimming pool it was open and the pool guy seemed to keep it in good condition skimming for bugs etc each morning. It certainly looked inviting and I guess in High Season woud be well used. The facilities seemd fine through out the Hotel as was the rest room in Lobby area, the reception staf with whom I interacted were all polite and good representatives for the business. Whilst certainly being used by many as transit type of Hotel I was happy with my longer stay of 8 nights. Good value, good service and good staff. I was pleased with my choice to stay here. Thanks to all.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Nigel, Thank you for writing such a detailed review of our property. We are so pleased you enjoyed your visit and that the staffs interaction was always pleasant. We are sorry that your aircon was loud. I was wondering if you mentioned it to staff during you stay? We normally are able to change the aircons out within a few hours. Again we are very sorry that you endured the noisy unit but hope you will return on your next holiday to Titusville. Wishing you a wonderful holiday season, Martha W.

We stayed here for one night to go to Kennedy space center. It was good for one night. It is a bit run down, and could use some love. We ended up going to Waffle House right beside the hotel and that was nice and convienent for the morning.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
KQQ, Thank you for taking the time to write a review. We agree that our property has seen some wonderful days, which is why we are in the middle of a complete remodel. We are currently renovating the entire property with an estimated completion date of late February we hope you will visit us again to see all the upgrades we are installing to improve your guest experience. Wishing you a lovely week, Martha W

the hotel is right near a major highway intersection. The room was large clean and comfortable at a good price. It came with a free breakfast. There are a number of restaurants around the hotel and 11 miles from the Kennedy Space center.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dan, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your visit and hope you will return after our complete remodel to enjoy all the updates and upgrades we are adding to the property. Wishing you a lovely week, Martha W.

We chose this hotel through Go Port Canaveral website because they offered a cruise and snooze package with parking. The staff was very friendly when we checked in and when we checked out. The lady when we checked in was able to put us in adjoining rooms so we could be close to our friends. The rooms were very clean. The hotel is older but they have done a good job keeping it clean. The beds and pillows were very comfortable. I absolutely recommend the on-site steak house! It was wonderful!!! The steaks were great and so was the staff. If your looking for a great value for the money spent, definitely give this place a try!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Lisa, Thank you for taking the time to not only write a review but to acknowledge our staff. We appreciate you and your kind words and hope you will return again soon. Wishing you a lovely week, Martha W.

You would think for a Best Western, it would be a superior product. Not this one. This is a older hotel that has a sight update. It's a place to lay your head for the night. The pool is small, the dining area is even worse. The parking lot is shady AF at night.The room smelled and was noisy, with the neighbor being all around you. I stayed for two nights, I won't go back. It was a dissapointment.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Sue, I'm so sorry that you did not enjoy your visit with us. We agree that you should expect a superior product when booking a BW and that is why we have decided on a full remodel. At the moment our remodel is in full swing and includes all new bathrooms, LVT flooring, porcelain tile floors, all new furniture and a new lighting package. The exterior of the property is also receiving a facelift and new lighting as you mentioned. As for the noisy neighbors I wish you would have contacted the front desk so we could have addressed the issue while you were on property. We could have moved you to another room, or requested the neighbors settle in. We hope that you will reconsider and visit with us again once our remodel is complete to see all the changes we are making to improve us. If you would like to discuss your stay further please contact me at 10168@hotel.bestwestern.com or 321-269-9100. Wishing you a lovely week, Martha W.

Nice hotel, reasonable rates, good location. Staff very professional and friendly. I would recommend this hotel. Nice workout room and swimming pool area. Lobby very clean. Felt very comfortable there.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jane, Thank you for taking the time to share your experience with us. We are pleased you enjoyed your visit and hope you will return soon. Wishing you a lovely weekend, Martha W.

We stayed for two nights and found the room and bathroom to be really tired looking. The toilet seat was loose. They have converted to soap and shampoo dispensers which I do not care for. The sheets were so old that they should have been in the trash. They were thin and nothing but fuzz balls. On a positive, the staff was very friendly and the breakfast area was large with a good selection.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Betty, Thank you for taking the time to write a review. We are sorry that you were not pleased with your visit. We are working hard on correcting our issues and hope that you will return soon to see all the positive changes we are making. Wishing you a lovely week, Martha W.

We stayed here for three day while visiting the attractions in the area. The hotel is well worn from carpets to bathroom fixtures. The front desk staff were very kirt when answering questions. We have stayed at other BW hotels and this one fails to measure up.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Tom, Thank you for telling us about your visit. We are very sorry for that the staff was not up to par. All of our employees are normally chatty Kathy's. I really have no explanation for the kirt behavior you referenced, and I will be inquiring about it during our next morning meeting. As for the dated rooms we are in the middle of a full remodel to address these concerns and hope you will stop in again to see all the changes we are making. Wishing you a lovely weekend, Martha W.

I paid $77 for a king room with a fridge and microwave. I saw the negative reviews, but I felt like I had gotten a decent deal at the time, so I kept hoping that the negativity was not true. Upon arriving, the receptionist was friendly, but just stepping into the lobby you can tell how outdated the place is. Went to my room, and found that they had given me 2 queen beds instead of my king. Back at the lobby, I was told my reservation had "gotten lost" or something, but the receptionist was able to switch things around so I could get what I had paid for. However, the new room did not have the fridge or microwave as advertised. Although the room was clean, it smelled very musty and the carpet felt damp. The toilet seat was falling off (I screwed it back on) plus it was chipped, there was some mold in the shower, and the whole place was shabby and outdated. I didn't use the pool, but that looked fine. The one redeeming factor of the place is the free breakfast. They had a nice selection, with hot items as well as a build-your-own parfait and waffle station. Although the space there is cramped, the staff kept it well stocked.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Melmudder, Please accept our apologies for your dissatisfaction with your recent visit. I will be sharing your review with our staff, so we can learn from your experience and hopefully prevent another guest from having a similar one. We hope that you will return in the near future to see all the changes we are making. Wishing you a lovely week, Martha W.

Nice hotel next to the beach. It was clean and we had a nice room. All you want is in the room. Breakfast was good if you order something from the menu and not from the buffet. A nice pool and bar also there and for the first arrive you get a free drink.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Evard T., While I'm pleased you enjoyed your visit, it could not have been at our property. We are not next to the beach (wishful thinking), we do not have a bar at our pool (would be a dream come true, although not sure how much work we'd accomplish) and our breakfast while fabulous does not offer a menu option. I hate to steal the thunder of the property your review was intended for. However if your ever looking for a property inland, please let me know we'd love to have you as our guest. Wishing you a lovely week, Martha W.

OK, so it was a $60 hotel. It is not the Waldorf, or Hyatt Regency, or....ok, whatever. Rooms were adequate and clean, a little musty. nice pool and inexpensive. We were Cruising out of Port Canaveral so we booked parking separately and saved about $30 using CruiseTIme.. Breakfast was decent, again, for the money, with lots of options, fresh fruit and good coffee. Wifi worked well enough to watch Netflix. What more do you want?

This motel was clean. .nothing really stands out..but does have a nice breakfast buffet..it's fairly close to Kennedy space center..we watched a launch from a place about 3 miles from our room..overall..no complaints

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jeff, Thank you for taking the time to write a review. We appreciate your opinion and hope you will return after our renovation so we can wow you with all the upgrades we have instore for you, our guest. Wishing you a lovely week, Martha W.

The magnetic door locks worked about half the time. Locked out of my room several times. The staff blamed it on high humidity, but the locks were clearly fragile if not broken and need to be replaced. Much of the time (esp at night) there is just one person on duty for the entire hotel (100 rooms or so). No laundry facilities. Nearest public laundromat facilities are 2 miles away, and it's a doozy. The staff seem to realize that most customers are generally unhappy. Most staff do their best to accommodate, saying the place is old and needs rehab (they are right). The stairs and bannisters have been painted over so many times they are thick with black paint. All the AC units leak all over the balconies. There are cute cats all over the premises that the staff take care of. There is a Waffle House and Circle K within walking distance so very convenient. The pool deck has orange cones and wood boards covering over places where repairs need to be made. I nearly broke my ankle walking over a broken water outlet on the sidewalk (I was ok). Rooms smell musty and moldy (you get used to it after a few days).

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Scott, I'm so sorry for the experience you shared. We will be remodeling soon and we hope you will come back to see all the changes we have in store for you our guests. Again my apologies for the issues you shared. Wishing you a lovely week, Martha W.

It was a horrible experience. I tried to not judge the reviews and wanted to have my own impressions but I shouldn't have booked at the Best western, totally waste of money! We've been given a room with a Super loud AC, it would have been impossible to sleep with this crazy noise. Nobody cared at the front desk, not an apology or someone to offer a solution. I requested to move room but it was not appreciated at all. I have been given 2 full beds instead of the king that I paid extra for. A little bit upsetting but the noise from the AC was way too loud! The new room was right next door to the previous... So we could still hear the AC being loud. Pointless to move. Rooms are far to be cleaned with filthy disgusting smell, ants on the desk, bathtub full of hair.... it is not worth what I paid and i should be refunded for all these hassles. I wanted to give a try to best western hotel but never again!!!!!!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Didicelaeste, I am so sorry for your experience. Please contact me at 321-269-9100 or by email at 10168@hotel.bestwestern.com to discuss your stay. I look forward to hearing from you soon. Wishing you a lovely stay, Martha W.

This is an old facility that is showing its age and its wear and tear. We were fortunate to get a room the first night we stayed there as we arrived in the area with the newer facilities showing no rooms available. We ended up staying two nights because the staff's effort to make our stay the best possible was on point. Yes, the facility was okay at best, but the front desk folks and maintenance crew were excellent. A special shoutout to Elizabeth in the breakfast service. This complimentary breakfast was as good as many $20 range breakfast buffets. Handmade yougart/fruit parfaits were delicious. Elizabeth made sure the small eatring area was clean and inviting through the entire morning. Food was hot, delicious and frequently replenished. I understand the facility is to be refurbished soon. I just hope the excellent staff will be taken care of during this time.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Mnhicks55, Thank you for your honest and lovely review. We have such a wonderful staff and it is such a treat to see that they are appreciated by our guests. We are very excited about our upcoming renovation which will be starting shortly. We hope you will come back again soon to see all the fabulous changes we have in store for our guests. Wishing you a lovely week, Martha W.

Just driving up it looks very out dated. Then we went around back to our rooms. We had two rooms. My parents and sister were in one and it smelled so musty. A cleaning lady was standing in ours. She said someone forgot to put shampoo refills and that she needed to go get them. We always check our beds first. We wouldn't let our kids go in the room. We found bed bugs all along the edges of our mattress. So we then checked the other room and at least one bed had several! This room also was out dated and smelled so bad. We got a full refund and went to the Hampton Inn down the road.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jenny, Your review is very concerning. Did you speak with the front desk about your issues? As I cannot not find any mention of the problem you described or a recent two room refund in our system. Please contact me at 321-269-9100 or 10168@hotel.bestwestern.com to discuss your experience. My apology for the situation you described. I hope to speak with you soon to figure out what happened and ensure a positive experience for future guests. Wishing you a lovely week, Martha W.

This hotel is in a good location off I-95. I was a little concerned that it was looking a little outdated on the outside but the rooms were in excellent shape and very comfortable. I felt safe and the staff was accommodating. I will stay there again when I am in the area.

Disgusting place covered in bugs (cockroaches, ants and who knows what else) picture was taken when I opened the shower curtain.. what a great surprise! Ants on dressers and desk.. room was a non smoking yet stank of ciggerettes and BO.. I've stayed at plenty Best Westerns, this one is by far the worst one I've ever stayed at and corporate will be getting a call!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Trevor, My apologies again that you did not enjoy your visit with us. I have left you a voicemail and my phone number if you would like to discuss it further. Wishing you a lovely weekend, Martha W.

Easy drive to Kennedy Space Centre, we hired a car for a week and it was really easy to get there and back. Many child friendly eateries within walking distance or short drive. Felt safe walking around area including walking to Walmart. Paid about $75 Uber fare from Orlando. 5 stars for location. Rooms and outside areas were clean enough and plenty of parking. Pool area was clean. Housekeeping was good, staff were friendly especially the lovely breakfast lady. Rooms were big enough and beds soft and comfortable. Bathroom was functional. We did have issues with the key not working very well but they fixed that for us. The free wifi wasn't very good. The free breakfast was great. Room was mostly quiet, we had a room at the back which was probably quieter than the front rooms. It's a budget hotel/motel so don't expect fancy rooms or guests but it was a great stay for the price. It only loses a star due to poor wifi which was important for us.

The Best Western is your average motel but noisy guests spoiled our one night stay. The breakfast room was very cramped and we had to take our food back to our room. The receptionist was however very friendly.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
K1206QKsimoneb, Thank you for taking the time to rate us. We are very sorry to hear that other guests ruined your visit with us. We try our best to ensure guests are respectful of one another with regards to noise. I apologize that we failed you. We hope the rest of your trip went well and hope you will visit with us again in the future. Wishing you a lovely week, Martha W.

I had a cruise departing on June 29, 2018. I decided to book the park and cruise through Go Port Canaveral and check in on June 28. My choices for hotels were pretty limited so I chose what appeared to be closest to the space center and looked pretty decently priced and clean. When we arrived, right away I noticed a man under a car doing engine work. The car looked like it had been sitting for a while. I considered that it may not belong on the property and I walked on in to check in. There was a worker behind the desk with a baby on her hip. My immediate impression is that it was unprofessional but I am also a mother and I know you can't always plan for things. I finally settled on this might be one of those occasions. I proceeded with check in and went to the room they assigned me. On the way through the parking lot there was a man walking with no shoes, eating out of a bowl of ramen noodles. All around we saw people sitting outside the rooms smoking and drinking beer and having conversations with their neighbors. The motel seemed to have a permanent residence apartment feel to it and not like a temporary overnight stay feel to it. Never the less, we carried all the luggage up the stairs to go to our assigned room only to find they had given me a king size bed for three people. We then carried all of our luggage back down the steps and went back to the office to tell them. I also mentioned to the clerk that the room appeared to have been heavily smoked in. They apologized and then gave me a different room on the same floor with two full beds. We proceeded back to the new room and had to walk through a crowd of sidewalk smokers and drinkers to get our luggage back up the steps. It had a very unsafe feel to it and we began discussing how we should have chosen other accommodations. We went into the new room, which also obviously had a very strong cigarette smell in it (All rooms were supposed to be non-smoking). As soon as we entered the room we immediately noticed not just the smell but the air conditioner seemed to be struggling. We turned down the air, killed a spider I found crawling on the bedside table and decided to go to dinner. When we returned, we walked back through our crowd of smokers and drinkers, I found another bug, killed it and found the room to be even warmer than when we left. We started calling around to try and find other accommodations. During my phone calls with Hampton Inn, Holiday Inn and Comfort Inn, I was told that the Best Western in Titusville is HUD housing, so most of the residents are permanent. We were very fortunate to find a place that had one room left. Most of the hotels were booked up due to a rocket launch scheduled for June 29. We immediately carried all of our luggage back down the steps and I went to the office to return the keycards. I explained to the clerk we would not be staying there and why. Her response when I told her everything was, "ok", Just the words "ok". Unbelievable. I just added poor customer service to my list of reason why this location deserves such a poor rating. Due to this experience, I will never book through any Best Western again. Go Port Canaveral was notified of my experience as well.

Martha A, Manager at Best Western Space Shuttle Inn, responded to this review
Beverlyg73, First of all I'd like to apologize to you something my staff should have done during your visit. So my apologies that you were not made to feel welcomed and that your check in experience was not upto our normal friendly standards. Also when you were leaving our staff should have inquired as to why and found a solution or at the very least acknowledged your concerns. This seems like a training issue I will need to address immediately. As for a baby I'm not sure why a child was behind our front desk as none of my front desk associates have babies or toddlers, but we have many guests that have small children that they bring by to say hello. Not an excuse as they should never be behind our front desk. I'd also like to clarify we are not a long term lodging property. I'm not even entirely sure what HUD is. We housed hurricane FEMA victims many months ago but they have been gone since March. Many of our guests are travelers with families who enjoy sitting outside their rooms and chatting with each other. We also have many contractors from the Kennedy Space Center that visit with us and being they all work together become friendly with their neighbors. We try to encourage them to enjoy the evening air on the screened in porch near the pool but honestly can not make them go there if all they are doing is sitting outside there room chatting. I believe many folks choose our exterior corridor property as it is a more relaxed environment to spend time with family and friends while enjoying the Florida weather. Again I'm so sorry I know we worked out your room with Goport but if you'd ever like to give our independently owned and operated Titusville hotel another try please contact me directly at 321-269-9100 or by email at 10168@hotel.bestwestern.com. On a lighter note, I hope your cruise was outrageously fun, and everything you imagined. Wishing you a wonderful week, Martha W.

I've stayed at many hotels pre-cruise in the Cocoa Beach and Titusville areas and I have to say this one has the friendlist staff of any of them, price is great, and included breakfast is better than most in this price range, very highly recommend to anybody about to cruise out of port Canaveral

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Ragenx, Thank you for taking the time to review us. You have made my day. I love hearing about our friendly staff. We hope you enjoyed your cruise and can't wait for your next visit with us in Titusville. Wishing you a lovely week, Martha W.

This room was booked as part of a group. The room smelled of mildew. Our second bed had used sheets on them. We took pictures as we didn't think anyone would believe this. Utterly disgusting. Flying bugs were coming out of the sink drain, had to close it to keep more from coming out. Would not recommend this place.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Lovinlife807, I am so sorry for the experience you described. Please contact me directly at 321-269-9100 or by email at 10168@hotel.bestwestern.com to discuss you stay.

Booked through Hotwire - and paid $75 for room including taxes and such. It was a decent room ... not the Hilton, but not terrible. We got a free appetizer coupon for the local steakhouse beside the restaurant. Also had a free hot breakfast in the morning - powdered eggs, sausage, biscuits, waffles, granola, etc. We were pleased with our stay.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Maidenofthesea, Thank you, for taking the time to write such a kind review of your stay. We hope you enjoyed your cruise and will visit with us again soon. Wishing you a wonderful week, Martha

Large rooms, nice breakfast buffet. Hotel is showing its age. We arrived after our Disney Cruise with our family of eight and booked 3 rooms: a king and two doubles. Couple of items were missing, no soap in the King room and no microwave in one of the double rooms. All-in-all it was an OK stay and the price was right.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Pawleysonthebeach, Thank you for taking the time to review your visit we us. We must agree we are an older property but we will be rectifying that shortly with a full renovation. So please be sure to visit us again before your next cruise. Wishing you a wonderful week, Martha W.

Very clean, cheap and friendly place. This is our go to hotel when we cruise out of Port Canaveral. Off I-95 in Titusville, take a few about 15-20 minutes to get to the cruise port. There are several places near there for the last minute items you forget. You have three turns a nice little scenic drive down Hwy 1. The hotel has always bee clean, the staff friendly and inexpensive. Highly Recommend.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Glenn, Thank you for the wonderful review we appreciate you taking the time to recommend us. We hope you enjoyed your cruise and will visit with us again soon. Wishing you a lovely week, Martha W.

We were looking for a place near the space center and found this place right off Highway 95 in Titusville. The rooms are fairly old but have all of the necessary things to make your stay a mice one. The beds are comfortable and the staff is very helpful and make you feel like you are really welcome.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Ekeller115, Thank you for taking the time to write such a kind review of our property. While we are an older property, we have tried to maintain our rooms to make folks such as you feel welcome. We hope you enjoyed the rest of your travels and will return soon to visit with us and see all we have in store with our upcoming renovations. Wishing you a wonderful week, Martha W.

Hotel is perfect place for visit Kennedy Space Center - only 20 minute by car. Clean rooms, delicious and big buffet breakfast - eggs, pastry, homemade waffles, yoghurts, fruit, juice, coffee, tea, cereal, sausage, muffins. Very pleasant staff.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Lucie, Thank you for taking the time to write a review of our property. We are pleased you enjoyed our hot complimentary breakfast and hope you will return soon. WIshing you a lovely week, Matha W.

We stayed here for 1 night pre our Disney Fantasy cruise out of Port Canaveral, booked through Go Port Canaveral. Depending on pick ups/drop offs it was 30-45 minutes from/to each the airport MCO and the Port. The room was fine for one night, free apples in reception, and the included breakfast was better than expected with a couple of hot options as well as fruit, HB eggs and cottage cheese in the fridge. The room did smell a bit of stale smoke though, despite it being a 'non-smoking' room. There is a walmart and publix within walking distance along with fast food outlets. We ate at the onsite steak restaurant which we would recommend.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
RubberDuckie89, Thank you for taking the time to write a review. We are pleased you enjoyed your evening and hope your cruise was amazing. Wishing you a wonderful weekend, Martha W.

The front desk staff was very friendly and exceptionally helpful regarding our trip to Kennedy Space Center. Our rooms were clean and up to par. We really enjoyed our stay and the hot breakfast was a plus!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Lookitschrisomg, Thank you for taking the time to write a review. We are pleased you enjoyed your visit and hope the rest of your vacation was outta this world. Wishing you a lovely weekend, Martha W.

Hotel was noce. Close to everything. What stood out to me was was dealing with thea. Best customer service ive ever encountered. Friendly, fast, knowledgeable, she is reason i will come back! Breakfast was really nice too. Lots of options!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dear Tmisko1986, Thank you for taking the time to rate our property and for recognizing our staff. We appreciate you and hope you will return soon.

We chose this hotel for an overnight before cruising. The room was very musty smelling and outdated. I woke up to find a lizard on the wall in the bathroom and overheard other guests complaining of roaches in their room. The electronic key system wasn't working and each time we left our room, we would have to go to the front desk and ask for assistance to get back in. Upon check out, asked to speak with a manager but was told no manager was there at the time aNd that I should call the Best Western home office. Really?!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Crystal, Thank you for taking the time to write a review. I'd like to apologize for not meeting your expectations. If you'd like to discuss your stay further please contact me at 321-269-9100 or by email at 10168@hotel.bestwestern.com. Wishing you a wonderful weekend, Martha W.

We stayed here for two nights to explore Kennedy Space Centre. Drove in straight from Orlando Sanford from Glasgow flight, easy to find, and quick check in with friendly staff - 5 year old even got a free packet of crisps from reception staff!! Room was tired looking with noisy air condition but was clean. Ate at the local diner both nights and complimentary buffet breakfast was fine although breakfast room quite small. One of the rooms was playing loud music between 12 and 1am but couldn't do anything about that. Convenient for Kennedy Space Centre with Walmart round the corner to top up with food, but imagine there are better places in the area.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
TonyJudge, Thank you for taking the time to write a review. We hope you will return after our remodel to see all the changes we have planned Wishing you a lovely week, Martha W.

I booked this hotel as I was going to the Kennedy Space Centre and wanted something close by, the price was reasonable, beds comfortable, room clean and in good condition. To be honest, it was a little hard to find if you are trying to find it while driving along the highway, its a little set back behind the Waffle House and McDonalds. Room at the back of the building was nice and quiet.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Matt, Thank you for taking the time to write such a nice review. We are pleased you enjoyed your visit and hope you will return again soon. Wishing you a lovely week, Martha W.

Made a last minute decision to visit the Kennedy Space Center. Found this place on the AAA site. It had a hidden bargain price. When we got there, saw the place and looked at the room, we knew why. It was prepaid so we stayed. Haven't seen a motel like this since I was a kid. Stay away!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
BossMS, My apologies for you not being advised before your visit that we were built in the 1960's. While we have had many updates since then we have not remodeled the exterior and we are pleased to announce that this year we will be undergoing a complete transformation. Our remodel will include the interior and exterior of the property. Hopefully our guests won't miss the time travel feel to another decade and feeling like a child away with the folks lol. Seriously though I hope that you will visit with us early next year to see all the changes we have implemented and to give your honest opinion of how we did. If you would like to discuss your stay further please contact me directly at 321-269-9100 or 10168@hotel.bestwestern.com. Wishing you a wonderful week, Martha W.

I stayed here for one night after being on the road for 10 hours . . . was too tired to ask for another room as I looked into a few of the empty rooms and they all had the same grungy demeanor. So I have been traveling for some 52 years (since the age of 2) and this place by far is one of the worst I've stayed in. 1- the stale smell as I entered the room almost knocked me over . . .I even became light headed and kept the door open for over an hour to try and let in some fresh air!! WOW !! It smelled like my great aunt's place when she became bed ridden and couldn't clean anymore. 2- carpet - it looked stained in places, felt grungy and sticky and I think the scheduled rug shampoo is about 2 years overdue. I was literally afraid to take off my shoes. 3- the desk is right at the window . . the legs were wobbly (room 143) and I was concerned that if I leaned my arms on it . .the poor desk would collapse . . . 3a - the desk chair is situated right in front of the A/C, literally one foot away . . so when I went to sit down I noticed condensation on all the plastic parts of the chair . . I wiped it down and turned off the A/C, but needed the fan to try and get some fresh air into the room and I just couldn't sit there and have that A/C fan hit me like that even at low speed . . . luckily there was another small table in the room . . . and I used that table for my laptop. 4 - the wrinkles in the duvet covers are really set in. I don't think they have ever been cleaned, certainly never seen an iron . . . my guess is that it's taken off the bed to make the bed and then it's put right back . . without even any attempt to take out the wrinkles . . . I did better with my laundry when I was in college and didn't know how to do laundry . . . 5- there was a sticky feel to both the desk and small table . . I just wiped them down myself . . . I was too afraid to have whomever inspected and signed this room off as ready come back and "clean" it for me . . . scary . . . There is no possible way I will EVVEERRRR come back to this dump again . . . . If this is what I can expect from a Best Western then I will never stay at another Best Western again . . .

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Headchefed, I'm very sorry for the experience you have described and will be sharing your review with our entire housekeeping and maintenance staff. While we are an older property in need of a renovation which is due to start soon, that is no excuse for a lack of cleanliness and maintenance. I'm sure that the condensation you saw on the desk and chair was due to the high humidity we have here in Florida and with us being a exterior corridor as soon as you open the door the moisture appears but that is not excuse is for the sticky feeling you mentioned. Please accept my apology again for your stay and know that each Best Western is independently owned and operated. Wishing you a wonderful day, Martha W.

this hotel is very close to Kennedy Space Center and worked for what my family needed for our trip there. The hotel was what we expected for the price. We would stay here again if we come back to the space coast

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jennifer, Thank you for taking the time to write a review. We are pleased you enjoyed your visit to the Space Coast and hope you will return soon.

Wouldn't even get out if the car upon arrival it looked so run down and unsafe. Called front desk and manager was unavailable. Front desk clerk told us police were called to hotel almost every night. Should have listened to reviews and the endless excuses offered by hotel management. Never again. Read the reviews first.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dave, I would love to speak with you. Please contact me at 321-269-9100 or by email at 10168@hotel.bestwestern.com. I look forward to speaking with you, Martha W.

We picked this hotel due to it's proximity to Kennedy Space Center. There were also many food choices around this hotel that made it ideal for our family. We would recommend this hotel due to the location and the helpful and friendly staff.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jeremy, Thank you for taking the time to rate us. We are pleased you enjoyed your visit and hope you will return again soon. Wishing you a wonderful week, Martha W.

This "Inn" is comprised of several older buildings and each room had its own entrance. Breakfast was available in a small separate area as well and the choices were plentiful. Our room was away from the road so we anticipated a quiet night. However, the party next door was having a party so we were concerned but the wall between us adequately dimmed the noise. Comfortable bed, friendly staff, and plenty of information for a newbie about the Space Coast area.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Denise, Thank you for taking the time to write a review about our property. We are pleased you enjoyed your visit and hope to see you again soon. Wishing you a wonderful day, Martha W.

The hotel is clean and in a good location for our needs. It is a large property and parking was easy. The room came with breakfast which is normal and the dining area was separated from the other buildings. The dining area has an extremely poor layout for the number of patrons. It does not flow at all. Otherwise, I will definitely use this property again.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Randy, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your visit, with the exception of our breakfast layout. We have tried to simplify the flow as best we can with the space we have. I will have to take another peek and see if we can move some items around to make it easier for folks to get through the line more quickly. We hope to see you again soon.

I recently stayed with BW and I had a wonderful experience. The girl at the front desk was just so sweet and helpful. She also gave me additional information regarding Kennedy Space Center visitors complex in addition she gifted me with a NASA keychain. Desssi I believe was her name. Excellent breakfast I might add! Will definitely stay here again.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Cate'Laya r, Thank you for the wonderful review. Dezi is one of our newest staff members. So it is so nice to hear that she has taken such a shining to the hospitality business which is serving you our customers. We can't wait to see you again and hope you will love what our remodel has in store for us.

It's dated but comfortable, the lady at the desk was awesome and very helpful, the attached restaurant Durango was really good and cheap to but also dated. Other then that we found the room clean and quiet.

We have stayed here for 4 years, bike week each year. We book online and get a great rate. The staff is really accommodating. The rooms are very clean and comfortable. If you have any issues they will fix right away or move you. The breakfast is excellent. They have so much to choose from.

I had a very pleasant stay! The staff was wonderful, the room and property were clean, and it was a great location right off 95. The full breakfast was delicious. Absolutely no complaints. I look forward to returning!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Itsme0001427, We are very pleased you enjoyed your visit with us. We can't wait for your return and for you to see all the upgrades our remodel has in store for our property. Wishing you a fabulous day, Martha W.

Could be better. The rooms could be better. Other than breakfast everything was just sub-par. I only stayed one night but after that one night i likely won't be staying there again. The service of the staff was good.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Seanheights89, While we are pleased you enjoyed the breakfast and the service of the staff, we apologize for your disappointment with the property. We are an older property that is in the starting phases of a complete renovation. Our renovation will be completed in October of 2018. We hope that you will come back then to see the changes we have made to update our property and enjoy our breakfast. Wishing you a wonderful day, Martha W.

The clock and phone didn't work, not a huge deal. My son found some bike shorts in the corner of the room. The room didn't feel clean. The breakfast bumps it from 1-star to 2. The location is good. The restaurant must be good, we returned from Canaveral and there was nowhere to park for our room

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Brent, Thank you for writing a review. We are pleased to read that you enjoyed your breakfast with us. We are very sorry to see that your room was not up to our normal standards. We have been working hard with hiring new housekeeping staff to try and improve upon our standards. We hope that you will visit with us again in the future to see our progress. Wishing you a wonderful week, Martha W.

We stayed at this inn for one night while en route to Port Everglades to get onto a cruise ship. It is a classic, old-style highway motel in that there are no interior corridors, but rather drive up-to-your-door rooms. I stay in a lot of inns for travel each year, and I won't say that this place is horrible. It's just not remarkable. The lady at the desk offered us a choice of two rooms. The first room was with two double beds. It had a bit of an odor, which I couldn't identify, so we took a look at the second room. It was actually a room for a handicapped person. It had an odor that I didn't like at all, so we stuck with the room with the two double beds. The room was clean and decent, and with a bit of airing out it was fine and we had no problems with it at all. The desk staff people were very friendly and helpful. The breakfast was very good. I had strawberries, which is really usually unheard of in many inns. They seemed to have a good selection of food that included the usual hot and cold foods. I liked it that they had cheese sauce for my eggs and delicious gravy. There is a nature area behind the inn, which is pleasant to explore. It has a gazebo and a pond. You can see wildlife back there. If you don't go to this inn with high expectations, you should be fine with it.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Karoleigh, Thank you for taking the time to write an honest review of your visit with us. We are pleased you enjoyed your evening and hope that your cruise was beyond fabulous. We hope you will visit with us again soon.

We stayed here after a cruise so we could visit Kennedy Space Center. This place should not be a Best Western!!! It's an absolute dive, super old and the neighborhood didn't feel safe at all!! There was an adjoining door in our room that had large screws to keep it shut! The bed was relatively comfortable and breakfast was pretty decent but we will not stay here again and definitely wouldn't recommend it to anyone!!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Petunia, We are sorry to hear that you didn't enjoy your visit. If you would like to discuss it further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

Enjoying a relaxing Valentines week with my man. Breakfast is very enjoyable. Front desk staff fun and a pleasure to speak with. Clean rooms. Lots of fast food restaurants close by a bonus of a Starbucks and Dunkin' Donuts to grab an extra cuppa coffee today.

We flew in from Detroit to Orlando for a Disney cruise. This hotel was part of a “Cruise and Snooze” package we booked. We asked for extra blankets when checking in and were told that they didn't think they had any extra but would look. The hotel room was small but seemed clean. It wasn't until nighttime when we started noticing the bugs all around the bottom of toilet. There were hundreds of them, crawling all around. There was garbage left outside one of the rooms from one day to the next and it looked like there was still storm damage that hadn't been repaired. There was a man working on his truck in the parking lot that gave me the indication that this was more of an extended stay motel than a hotel. Upon finding the bugs, I went online to look at ratings for the hotel and found many more reviewers that had experienced bugs as well. When I checked out, I mentioned the bug issue with the older woman at the front desk and she was completely “shocked” by it. She told me that it was “strange” and she'd have to look into it. Definitely won't be staying here again. The only good part about this hotel was the restaurant next door to the lobby. It was so good.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Brandy, Thank you for taking the time to write a review. My apologies that you were unhappy. If you would like to discuss your stay further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

Booked the room online. We usually say at Best Westerns because if the quality. That wasn't the case here. The room smelled terrible and had cockroaches! No nonsmoking rooms available. Will never book this place again. I was down for the launch and left the next day

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dot, We are very sorry you did not enjoy your visit. We hope that the rest of your trip went well and you enjoyed the Launch viewing.

I waited too long to book this trip, so this is on me. 50 year old Motel, close to Playalinda Beach for watching launches. I reserved a non-smoking king room. After driving 742 miles we arrived at this property only to find out that all that had were smoking rooms! Who smokes anymore? No more rooms in the area so we thought we would try it. Awful, awful smell!!! We thought about sleeping in the car. If you stay here, make sure they have the room you want and have a backup.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Tom. M, My apologies, I'm not sure who you booked through but we were so busy for the rocket launch we were unable to change smoking rooms to non as we would have normally done. We are gearing up for a renovation this year and should have it fully completed by October so I hope you will consider us again in the future.

Wow! Decided decided to give this one another try. Was very disappointed once again. Front desk staff is not knowledgeable of elite status whether it be gold silver or otherwise. Did not have my reservation in a timely fashion phone 800 number. Rooms for extremely dirty cigarette smell and very overwhelming dog smell in room. Did not receive any upgrade or gift from this hotel on either Thursday. Will never return again. The sad thing is they really don't care!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
U665WYjeffs, We are very sorry you felt like we do not care about you, our guest. We really strive to please and see that we fell short of our mark with your visit. I cannot say what happened with your reservation as I do not know your real name. If you could please contact me directly at 321-269-9100 or email me at 10168@hotel.bestwestern.com. I like to speak with you about your visit to try and ensure this kind of service does not happen to future guests.

Stayed at this hotel because it I had a softball tournament at Chain-O-Links Park in Titusville. Did not want to spend a lot of money, but also did not want to stay at a dump. This is an older property, but the staff was very friendly, the rooms were clean and smelled fine, and the rate was very reasonable. The location was great, as it is just off I-75, and very close to a wide variety of restaurants as well as a Walmart, Target, Walgreens, etc. You can walk to a Waffle House, McDonalds, Subway, Starbucks or steak house. Bottom line is it fit the bill for my needs. I would definitely stay here again.

Staff is really nice. The room was dirty and had bugs in it. Check in was really smooth. The front desk lady was awesome. Once I got to the room, I had bugs everywhere. I never opened my suitcase. Went to the Walmart down the street. I came back a few hours later and decided that I couldn't stay. Left early

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Frd1010, My apologies for your experience. Please contact me at 321-229-9100 to discuss your visit.

This is basically a roadside motel. It was clean but also dated. The front desk clerk (Cindy) was very accommodating and was great to work with. Breakfast was the best I've had for a complimentary meal. Cable TV quit working during the evening. We didn't report the failure until the morning though and I heard Cindy ask for it to be fixed before the next guest checks in so I believe that the problem will be dealt with. I'd stay here again for a short visit.

We spent a night here so we could be close to Kennedy Space Center. The look and feel of this property is not what I expected from Best Western. There were dead mosquitoes on the bedding. We tried not to look too hard in the room. There was no fridge or microwave. We couldn't wait to leave this place. Breakfast was good but the room is small so felt cramped. Wont be recommending this hotel to anyone.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Gjamb, I'm sorry you were not pleased with your visit. If you would like to discuss your stay further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

A a good choice for an inexpensive hotel in the Cape Kennedy area. We booked it as part of a GoPortCanaveral package which covers transport to a hotel from MCO, an overnight stay, transfer to the cruise ship terminal, and shuttle to the airport on return. Within its 3* rating, it's better than many. Rooms are simple but clean, breakfast is typical, but the dining area itself is tiny. The adjacent steakhouse, Durango's, is extremely popular and offers a good menu at a reasonable price. A special shout out to the hotel personnel. Each one did her job well with courtesy and good humor. I've stayed at far more expensive hotels where staff barely went through the motions. Here they seem to actually welcome their guests. It was refreshing.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Ken, Thank you for taking the time to write such a nice review. Although you didn't allow me to hitch a ride in your luggage and sneak onto the cruise ship we hope you will return to visit with us on your next trip to Titusville, Florida.

This is a well-maintained hotel just outside the Orlando metro area. I've stayed here several times. This time the shower never warmed up, so I had to take a "basin bath." And although, like most hotels that offer the "hot breakfast," including scrambled eggs, couldn't they use real, freshly-scrambled eggs, instead of the dry, lumpy, tasteless substitute? Also, the initial rate I was offered was half-again higher than previously. Apparently it went up because there were many FEMA workers staying there. I ultimately got a lower rate with my AARP discount, but still more than last year.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
sbemley, Thank you for your review of our property. We appreciate you visiting with us again and hope to see you again soon.

It is in a convenient area. Staff checking me in was pleasant. My room was nice. Standard for a room. Fridge and microwave. My only complaint was there was alot of people outside congregating at night like it was an apartment complex. Breakfast was the best!! Cheesy eggs and sausage latties,waffles,danish,cereal, fruit, biscuits n gravy... Great coffee. Of coarse it wasnt like restaurant quality but was definitely the best breakfast ive seen at a hotel. I would visit this hotel again.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Bunny B, Thank you for taking the time to write a review. We are pleased you enjoyed our breakfast and hope you will return soon.

I have never stayed somewhere that asked you to call and let them know if you need soap. No soap in the room, just a note card that says let us know if you need soap. Really? I wanted to wash my hands as soon as I walked in. Wanted to take a shower too but had to call and have someone bring a shower curtain first. The price was ok for a 2 star but it was advertised as a 3 star. no way. lots of sleezy people milling around. lots of kids in one room next to us making a lot of noise. The room was mostly clean but musty and needed some repair and upkeep. The pool was unused, good thing as it had green water in it.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Ljm132, Thank you for taking the time to review our property. I'd like to apologize for the experience you described. I'm unsure why there was no soap in your room when we have dispensers on the wall near the sink and in the shower. It sounds like you visited with us right after the hurricane Irma when unfortunately we lost power for a few days and was unable to keep our pool clean. We had to close it until we replaced the damaged motor and were able to bring our chemicals back to a safe level. We truly tried to inform all our guests before arrival of the situation. If you'd like to discuss your stay further please contact me directly at 321-269-9100.

I worked in hotels for five years and know negative reviews can cause problems for a hotel so I do not take writing one lightly. The hotel itself is pretty old looking which I am okay with. The room itself is a bit outdated but the linens and bathroom were clean which is mainly what I ask for. That is where the positives stopped. First, the small negatives. Worst shower I have taken. I would have gotten more water pressure if I had stood outside in the rain we got that night. It was impossible to get the shampoo out of my hair. Then my mother found pieces of a bug's body in her bed. We also got to witness, what I assume was a guest, peeing on a car in the parking lot. All of this would not have made me write this. What did was the total lack of security at this hotel. When I checked in I was not asked for my ID or credit card. Just my last name and then they used the card I had on file. Identity theft anyone? Then my mom forgot our room number and thought it was a different room. She tried her room key at the door which of course did not work. Thinking it was the key, she went to the front desk, gave the (wrong) room, number and with no identification they cut her a key to a room that was not hers. Which basically tells me, anyone who asked for a key to my room would have gotten it. Not to mention how unsafe it was if my mom had walked into another strangers room. I can deal with small issues, but security is not something I take lightly.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dana, I'm truly sorry for the experience you described. I believe you booked and were prepaid with Expedia which is no excuse but may explain why they did not use your ID to verify the credit card as it was an Expedia one time card. As for the other issues, we have a strict protocol in place for replacing a guests keys and many if not all the issues you described. I am at a loss to explain how they were overlooked during your visit. We truly are sorry and I will be retraining the staff on this first day of work safety issues they should all be practicing. If you would like to discuss your visit further please email or call me at 10168@hotel.bestwestern.com ot 321-269-9100.

The stay in this hotel / motel was the worst of my holidays. From checkin to checkout. The rooms were not clean. The hot water was not running. There were people using drugs in day light. I heard police coming to the hotel at night. I didn't feel safe at all.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Maurice, We are very sorry you did not enjoy your stay. If you'd like to discuss your stay further please contact me at 10168@hotel.bestwestern or 321-223-7030.

Place was very good for traveling with family. I found this place when I traveled with a friend in May. Staff was very accommodating. I booked through price line and per their directions call hotel to request bed type: king, queen, etc. They were most accommodating. My friend and I had stayed in the back of the hotel, which we found very quiet so I asked for this area for traveling with kids and since I booked 3 rooms I asked the rooms be together. Our scheduled trip was for the week after IRMA hit. They were booked solid with families who lost their homes. We got to meet a lot of folks. Kids had a great time with pool and breakfast. It was a good family trip.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
TeresaCallahan, Thank you fro taking the time to write such a kind review. We are pleased to hear that you and the family had a very enjoyable stay. We hope you will visit with us again soon.

A bit naff to be honest. Firstly the the reception is poorly labelled and hard to find. The only welcome sign is 75 yards away above the closed Restaurant! lots of loitering children and youths was uneasy. Probably guests but concerned about the potential for burglary. Always hanging around! Thin adjoining room walls. So best to whisper. Ha to have our keys reactivated Good breakfast

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Tourerbrighton, Our apologies. We have been very busy with displaced families from the recent hurricane Irma. We have been asking the parents to keep a closer watch on their children and hopefully it will continue to improve. We hope the rest of your holiday went well and you will visit with us again the next time your in Titusville, Florida.

Woke up with roach in bed at 3 AM. As well as roaches on night stand. Was told at check out it was a regular occurrence when it rained. I would have preferred a response that it would be taken care of. but did not. Not a good place to stay.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
N6483BAedwardr, My apologies, I do not know why our staff would ever say anything like that. It is not a regular occurrence. We should know better than to make you feel like your experience didn't matter. I will be using your review as a training tool so hopefully future guests do not share in this awful experience. As for your complaint we have contacted our pest control company to investigate and if necessary treat the room. We have a regular service and normally take pest control very seriously.

Issue with house cleaning. Towels smelled sour, didn't clean room when requested, door lock didn't work properly, shower controller hard to work, this hotel is a large complex and some areas appear to house guests for long periods of time.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Darryt, My apologies that you did not enjoy your visit with us. I will be sharing your concerns with our Maintenance team and our Housekeeping staff so we can immediately correct the issues. Thank you for allowing us the opportunity to do so. We hope that you will visit with us again so you can see the improvements we have made.

We initially booked the Space Shuttle room at this hotel to surprise our kids and were extremely disappointed to find that the room has only one bed, therefore unusable for our family. The Space Shuttle bed was very old and dingy, and the entire room looked like it hadn't been touched in terms of updates since the 1980s. Also, having only one bed in a room geared for kids and families was just bizarre, not to mention it was way overpriced for what you got. The staff was very helpful in changing our reservation to a room with two beds. We ended up in a basic, updated, standard room that was a little overpriced but served our family's needs. The room did have an odor, as if it had once been a smoking room but was doused with air freshener to disguise the cigarette smell. The pool area is small and could use a little updating. The breakfast room was nice and the food met our expectations.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
algauthor, Thank you for taking the time to write a review. I'm sorry you were disappointed with the Space Shuttle room, but am pleased the staff was able to locate a more suitable room for your family. With much appreciation, Martha W.

Rooms were musty, sketchy people out front. It looks like they have long term renters, along with overnighters. Durango's restaurant more than made up for the hotel rooms though. Would go to the restaurant again but would not stay at the hotel again.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
SouthFloridaBeaches, We are pleased you enjoyed the privately owned Durango's restaurant. We only wish you would have enjoyed your hotel stay a bit more. Great news though, we are gearing up for a full renovation in the upcoming months so please don't count us out just yet. We hope that you will come back and visit us to see that you the guest has spoken and we are listening.

The room was dirty, you can see bugs crawling in the bathroom. The interior is very old and damaged. The room smelled like sewage possible from the very old sink. Don't barefoot on the carpet. Considering their hygiene standard we did not dare to use the pool and opted to leave asap in the morning.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Richard, Please accept my apologies for the experience you described. As I Mentioned on your other reviews, I tried to locate your reservation with your name but was unsuccessful. I would really like to speak with you. Please contact me directly at 321-269-9100 or 10168@hotel.bestwestern.com. Regards, Martha W.

Good rates, clean rooms, great breakfast for the price - we would return to this hotel again. It's proximity to the Kennedy Space Center makes this a good choice for doing the "tourist" trip to this area.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
brianjT2906SN, Thank you for taking the time to write such a nice review of our property. We are very pleased you enjoyed your visit with us and hope you will return on your next trip to Titusville, Florida.

We had our grandkids and the front desk went out of their way to make our stay really nice. The woman who handled the breakfast room went even further by ensuring the kids liked what they had for breakfast

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Robert R. Thank you for taking the time to acknowledge our staff. It always pleases us to hear that the little things made a difference in our Guests visit. We hope that you will stay with us again on your next trip to Titusville, Florida.

Have stayed here a few time over the years. This last time showed a remodeled, fresh atmosphere. It remains a great value for a decent room and very good breakfast. Located on the road to the space center between Orlando and the coast. Titusville has show a rebound with several new resturants.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
TexasSchemmels, Thank you for taking the time to write such a kind review. We appreciate you, and hope you will continue to visit our area as it continues growing.

I walked into this Hotel with the most positive mindset possible for a good weekend. The staff that checked us in was great. However, the hotel itself needs lots of maintenance. We needed to switch rooms after I found water leaking from the ceiling onto the window still that was above the A/C unit. That room had a strong odor of mold in it too. The second room was horrible. The first night there, I woke up at 3 am to the woman next door screaming and arguing about drugs and witchcraft (which would explain the feathers that were scattered outside in the parking lot and the feathers sachets on her window still. To each there own if they are into it.) For a moment, I thought they were fighting physically. I called up the front office and they said they'll look into it. The screaming and arguing went on until I left in the morning for breakfast. Upon returning late that night, the screaming continued (lowered but continue). It very much upset me that upon checking out after my second night there, the hotel staff was aware of the problematic woman there and they commented I was not the only complaint against that room. Nothing was done about the loud witch next door. The bathroom was also another matter. The second room provided to us, the shower head was facing the outside of the shower stall rather than the inside of it. I'm guessing it was like that for the purpose that they moved us to a handicap room since there was a seat and railings on the inside of the stall. The shower head could not be adjust to face the inside of the stall. There was nothing separating the stall from the rest of the bathroom but a rubber strip. So it was hard to shower and not flood the bathroom. The hotel should consider moving the drain from the stall to center of the bathroom. Then there was the fire alarm. I could not shower in hot water without the alarm going off. Our second night there, we call in the front office again and told them about the alarm. They told us the alarm probably needed to change their batteries. Instead of them changing the battery on the alarm, the staff member handed us the batteries and told us to change it. And the cleaning crew also needs to pay more attention. While trying to organize our belongings, i found clothes that did not belong to us in the room. My trip overall was amazing, however, my hotel experience was very much upsetting.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Mayling, Thank you for taking the time to write a review. We are very sorry that you did not enjoy your stay with us, but I'm very happy to read the rest of your trip was a success. If you would like to discuss your visit further please contact me at 3221-269-9100 or 10168@hotel.bestwestern.com.

Hotel has been around awhile, but is a good place to stay that is close to the Kennedy Space Center. Some rooms don't have refrigerators or microwaves so reserve a room if having these two items are important to you. Rooms have a distinct smell to them and hard to define if it's a room fragrance or something else. Ask for a room that is not in the very back as I requested another room as people were grilling and playing loud music.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Liz, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your visit and hope you will return soon.

They say that you never get a second chance to make a first impression and that is correct. First impressions of the reception and the room looked nice. Then we went for a something to eat and the hotel looked like a half way house with people cooking on BBQ's outside on the walkways, music playing and large groups of people standing around. Didn't feel very Family friendly or safe as the walkways were dimly lit. So we decided on an early night, but the noise from the A/C unit kept us up half the night. Whilst we felt tired, the shower had loads of hot water and the breakfast was really nice which pick up our spirits. We watched Best Western on undercover Boss last year where the Boss was trying to make a difference. This made us decide to choose this hotel, but the hotel overall didn't live up to our expectations and I wouldn't recommend this hotel to my family.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Nicholas H, Thank you for taking the to write a review of our property. I'm sorry we did not live up to your expectations. If you would like to discuss your stay further please contact me directly at 321-269-9100 or 10168@hotel.bestwestern.com.

The hotel was very convenient to Kennedy Space Center. The rooms were clean and as well as the pool. Breakfast was good. Walmart and Target close by as well as other fast food restaurants. The cardio fitness machines did not work, however it was conveniently located to the office.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
jgloriawilliams, Thank you for taking the time to write a review. We are pleased that you enjoyed your visit with us and hope you will be returning soon.

Received a double bed room after being told we had a king size room. Was too tired to go argue and change. The room was not comfortable. Could not get the A/C adjusted correctly and the humidity in the room made it worse. Location was quite though

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Angie, Thank you for taking the time to write a review. I'm sorry that you were told you booked one room and offered another. I tried to look up your reservation but I only have your first name on the review which made it nearly impossible. Being I don't know if your room was booked using a third party web site I'd love to speak with you to ensure that we do not have these kind of issues in the future. Please contact me at 321-269-9100 or 10168@hotel.bestwestern.com

We booked this hotel at the last minute during a trip to Merritt Island National Wildlife Refuge. It was so inexpensive I was a bit hesitant. We were in for a surprise when we arrived. The staff was very nice and helpful. The room was very cheery and clean, and the AC worked great- a MUST in Florida in July. In the morning the free breakfast was fabulous: sausage gravy with biscuits, cereal, waffles, fruit, eggs, sausage, danish, yogurt, and much more. This place is definitely a hidden gem.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
232tracyb, Thank you so much for taking the time to write such a kind review of our property. We are pleased you enjoyed your visit with us and hope you will return soon.

I can't say enough good things about this place. We stayed overnight due to family circumstances and couldn't be more pleased! From the check in and check out (the easiest I've ever experienced), to the pool, to the comfort of the room and the awesome breakfast we were more than impressed. We will definitely be back again!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
flagators2, Thank you for taking the time to visit with us. We are pleased you enjoyed our amenities and hope to see you again soon.

Stayed for fathers day weekend with my 4 year old boy and my husband. The rating said 3 stars, I figured it would be great... I was wrong, it was scary, the room was so humid I could not sleep, I live in southern florida cape coral so I know what humid is.. The bed covers the towels everything felt soggy, the rooms smelled, the air conditioner wires were hanging out of the unit very dangerous for my son, as soon as I walked in I wanted to leave, I started researching other hotels during my vacation!! I was very unpleased with the rating.. It was dirty, the airconditioners leaked on the side walks so you could slip, the smell was awful, and I was scared to walk around at night some guy called me sweat heart. Will not stay there again.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Heather, I'm sorry you did not enjoy your stay. If you would like to discuss it further please contact me at 321- 269- 9100 or 10168@hotel.bestwestern.com.

A clean and affordable hotel with easy access to the highway and close proximity to Kennedy Space Center and Cocoa Beach. The staff was very helpful and knowledgeable about the area and breakfast was great. Rooms were spacious and clean and wi-fi worked great!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
519judithp, Thank you for taking the time out of your holiday to write such a kind review. We hope that you will visit with us on your next trip to Titusville.

I have been there for the xxxth time. Its a perfekt place to go to Kennedy Space Center, St Augustine, Daytona and much more. Some times I came for a few days, sometimes for a week or longer, for watching shuttle launches or to meet friends in Titusville. Clean rooms, good breakfast and a very friendly and helpful team. Questions? Ask Cindy from the front desk. She knows everything if you for example waiting for a launch at the Cape! Need something for breakfast? Come to Barb or Donnalee to the breakfast room. They have toast, eggs, corned beef hash, waffles.. and more. Holidays with kids? An extra bed for kids? No problem...already done when you arrive. Thanks Cindy or Thea (for example) I always had a good time. I was in this hotels with friend, colleagues and family. And I will come back. Sure.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
evasippel, Thank you for writing such a glowing review. We love having you visit with us, you and your family are exceptional guests and the Staff and I look forward to your visits. Till we meet again.

Although we were looking for a budget hotel for a quick overnight stay, the quality of the hotel was far below its price. NO VALUE. Old hotel, noisy air-conditioning units, dated bathrooms. Definitely not recommended for long stay or single overnight stay. There are better hotels for less money.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Dear H247YWdanielh, I'm sorry to hear that you did not enjoy your visit with us. If you would like to discuss your stay further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

I have paid much more at other hotels and received far less. Although the exterior is dated, the interior had modern updates and was clean and comfortable, and the wifi worked well. A fridge in the room was particularly nice. The location was extremely convenient, and breakfast was good. My only complaint, and it is minor indeed, is that the breakfast room is tiny and becomes crowded early. We would recommend this hotel to families on a budget who want convenience and a clean room with comfortable bed.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
rontu78, Thank you for taking the time to write such a nice review. We hope that you will visit with us again in the near future.

I stayed here recently for 2 nights. The hotel is well located for trips to the Kennedy Space Center. The room was a good size but smelt a bit musty, and rooms on the lower floor aren't very well insulated from noise from the upper floor. The bed wasn't very supportive. There's quite a good range of options for the free hot breakfast. I'd probably choose a slightly more upmarket hotel if I returned to Titusville.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
WorldTraveller1313, Thank you for taking the time to write a review. I'm stumped, I cannot for the life of me think of how to respond, so I will use the truth as you have done. Our property was built in the 1960's as an exterior Motel, while we have taken pride in adding many upgrades and remodels over the years we are truly a relic of a wonderful bygone era. We have taken care to try and reduce the noise from the other rooms, but our build was before cellphones, all night television and many of our modern everyday conveniences. I always recommend our second floor rooms to anyone willing to walk the stairs as you will for sure enjoy a much quieter visit with us. I'm saddened to think that we may not have you visit with us on your return trip to Titusville but hope if able you will consider my suggestion of a second floor room.

The affordability was great. The room for the price range was good. Only downside very small bathroom with poor ventilation. Pool was small but enjoyable and the staff were very polite and attentive. Breakfast room small but food options were good.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
smath120, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your stay, and hope you will return soon on your next visit to Titusville, Florida.

Very friendly and helpful staff and clean room made this a great value for the cost. The breakfast was more than adequate. I would recommend this hotel for those staying the night before a cruise. It was a brief, easy drive to Port Canaveral.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
jackiet946, Thank you for taking the time to write a review. We are pleased you enjoyed your visit with us and hope you had a spectacular cruise. We hope to see you for your next cruise soon.

First of all would like to say that I found no bugs, ants, snakes or anything other thing in my room. This is an older facility with all the rooms having an outside entrance. Stayed for four nights and could have not been more comfortable. They have updated quite a lot. Flat screen TV, larger mini fridge, nice towels. Did not use the pool, but always seemed very clean. The staff from the front desk, maintenance, housekeeping, and the breakfast room could not have been more pleasant. A big thank you to Elizabeth in the breakfast room. She always has a smile and a friendly greeting for everyone that comes in. She has such a variety of hot and cold breakfast foods. If you don't find at least a couple of items that you want to eat, well....you aren't hungry. Best place you'll find if you are budget minded, and these days most of us are. To all you "Snots" who have bashed this place. Go stay at the Hilton or wherever! I look forward to staying again the next time I'm in the area.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
donthaveoneyet, Thank you, for taking the time to write a response. I have to say you had me in tears for a moment, I was literally laughing out loud. Your sense of humor is fabulous, I wish I could place which guest you were. Hopefully you will visit with us again soon and swing by my office and introduce yourself. We look forward to providing you with a bugless, Snakeless, and Antless room again soon. Cant wait till your next visit.

Stayed 1 night. Chose this hotel because we usually stay at Best Westerns. It was an older place, but good location off the expressway and only about 15 minutes from the Space Center. Complimentary breakfast was adequate with the usual hot & cold items. Didnt use the pool because we had no time to do so.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Cheryl K, Thank you for taking the time to write a review. We hope that you will visit with us again soon and have an opportunity to use the pool and relax abit.

Only stayed one night and would not stay again. Had a room in the back and who knows when a guest had stayed there last and there was no soap to wash your hands. Room was musty and had bugs, first notice in the bathroom and then on the night table. Breakfast was nothing special and the girl working the room was very nice. Front desk clerks were just ok. For a Best Western was not impressed and would NOT recommend. A lot of workers stay here and it's very run-down.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
mpalace, Thank you for taking the time to write a review. I'm sorry you did not enjoy your stay. If you would like to discuss your stay further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

This is by far the worst and most poorly run Best Western property I have ever stayed at. We stayed for two nights from 4/18/17-4/20/17. The problems started after the first night. We arrived back at our room on the second evening hoping to get some rest, when we found ants crawling all over the bed, furniture, and our belongings. Upon calling the front desk, we were told, completely casually, that it's "normal" for ants and even snakes to get in the rooms here. Apparently pest control is not a priority for the manager. So if you get a room near the back of the property, you should expect ants and snakes to greet you when you walk in your room. Management seems fine with this. The front desk subsequently offered us a new room away from the back edge of the property. While moving everything over, we got to experience some of the other luxuries of this property, such as drunk construction workers urinating near the buildings and a panhandler in front of the hotel restaurant near the lobby. This is all fine with the manager. When we got to the new room hoping to finally relax, we found the toilet clogged. Really? The girl at the front desk suggested we come down and get a plunger from her so we could unclog the toilet ourselves. Classy place. After telling her we weren't going to do that, she came up and unclogged it herself. Finally hoping to settle down and relax for the night after moving rooms and dealing with a stuck toilet, we found that there was no soap or shampoo to shower with in our new room. Basic amenities aren't high on their priority list either, apparently. The front desk employee was at least empathetic and apologetic when we were checking out. The manager was difficult to reach and never returned our calls. She told the front desk to take a few bucks off our stay and threw few bonus points our way to try and make the problem go away. She was clearly disinterested in keeping her paying customers satisfied. This place is truly awful. Don't waste your time and money here if you're looking for a halfway enjoyable stay.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
darrenmU5976KH, Thank you for taking the time to write a review. My apologies for the stay you described. I really do care about you, our guest and your satisfaction. I was made aware that you had a plumbing problem and encouraged my staff to offer you a large discount and bonus points towards another night at our property or any Independently owned Best Western. We have empowered our staff to be able to act immediately so you are not made to wait for my call. I always check back with the staff to ensure they have resolved the problem to the guests satisfaction. If you would like to discuss your stay further please contact me directly at 321-269-9100 or by email at 10168@hotel.bestwestern.com

This is a nice, affordable option for Space Coast hotels. Stay was quiet, room was comfy and the free internet performed flawlessly. Although dated, the property is well maintained. The staff was helpful and generously allowed us to check in early, something they didn't have to do, but genuinely was pleased to accommodate...

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
490pedro, Thank you for taking the time to write such a kind review of our property. We are pleased you enjoyed your visit and hope to see you again soon.

What a great hotel for the price - no bugs and everything is updated and very clean - hotel staff is wonderful - full breakfast (not just pastries/coffee) we would book again - Manager and staff great

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
fredbhoffman, Thank you for taking the time to write a review. We are pleased you enjoyed your visit and hope you will return soon.

I was visiting NASA space center with one of my friend. It was one of the closest for me and the price was reasonable . Staffs were friendly and rooms were clean and very suitable . Very good breakfast and they have 'grab &go' breakfast if you have to leave b4 6.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Nasim321, Thank you for taking the time to write a review. We are pleased you enjoyed your stay and hope you will return soon.

This hotel is ok if you're just looking for something for the night but some of the rooms could do with updating. Some members of staff were polite/helpful whilst others weren't. It's a typical motel room where you park outside the room. The pool was pretty nice for a motel. The breakfast was good but quite crowded. There's a Starbucks and Dennys just across the road. The room was clean which is the main thing. I would only stay here if you get it for a good rate. Good free parking and wifi. We booked the room through GoPort Canaveral snooze and cruise package on the way to our cruise. There's a small gym there. We were kept awake by an ice cream lorry parked outside our room that kept its engine running all night to keep the ice cream cool.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
lasvegaskid, Thank you for taking the time to write a review of our property. We hope you enjoyed your cruise and will visit with us again soon.

This hotel was accessible to many things: restaurants, Kennedy Space Center, etc. It was clean and contained the basics in the room. The one thing I did miss was a mini frig. The hotel contained a pool and had a very nice breakfast. Check-in staff was great. We would stay again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Jadped, Thank you for taking the time to write a review. My apologies that you were not informed of the mini fridges that we have in most of our rooms. When making your next reservation at our property just mention that you would prefer a room with a fridge and we can make it happen. We hope that you will visit with us again soon.

This isn't a Hyatt, but if you need a room that includes parking while you take a cruise then the math works. Stayed here the night before sailing out and was shuttled to my port for the cruise. All went off without a hitch. They also serve a little breakfast that isn't really good, but for the price of the room, it's a nice extra. So overall, when considering the overall price it worked for me,

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Ed S., Thank you for taking the time to write a review. We are pleased you enjoyed your visit and hope your cruise was fabulous. We look forward to visiting with you before your next cruise.

Good location just off I95 and the space center. Clean, safe friendly staff. Good breakfast and steak place in hotel. Just needs to be updated. Recommended for families and couples too for a overnight or a few days.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Thank you for taking the time to write a review. We hope you will visit with us again soon.

We made reservations 3 months in advance for a no-smoking room. Our stay was for 8 days. After working a 10 hour day, we arrived @ Best Western and were told the non-smoking rooms were taken and because we booked our reservations through a 3rd party booking agent that Best Western only guaranteed a room. WOW!!! ok! Then we were told they would try to find a non-smoking room. We sat in the lobby for an additional 15 minutes while other guests were helped and then we were told that magically a non smoking room became available. They lied the room was a Smoking Room from the 1970's. The smell was HORRIBLE!!! The sheets smelled like smoke. There was a jacuzzi and shower a few feet away from our bed. The rug was nasty. It was Bizarre. I have traveled throughout the US on Biz trips and this room was by far the WORST!!!! They should not have people stay in the room. We were moved the next evening, but the damage was already done. The next room was updated and a improvement. Maid service was adequate and the breakfast is very good. Book rooms here with caution and ask for a updated room. Good Luck!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
culturaltreas, I'd like to apologize for how your stay with us began. Some third party bookings are very tricky, as they do not guarantee a room type and when a guest arrives on a sold out evening they can become disappointed. I'm thankful our team was able to finally find you a room that suited your needs. I hope the rest of your holiday was a successful one.

Room we ended up with was okay. First one we looked at was in an older building and smelled musty as soon as we walked in. Big property close to a good restaurant. Staff was friendly and accommodating.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
captanna, Thank you for taking the time to write a review. We are pleased you found our staff to be friendly and accommodating. We hope you will visit with us again soon.

Hotel was clean and reasonably priced. Stayed only 1 night (Wednesday) after a long day at the Kennedy Space Center. Hotel as an attached restaurant for those who don't want to travel and the food was good. Also, they have a little gym for those wishing to get some exercise in. My room on the 2nd floor was quiet and comfortable and there was plenty of close parking. Also, the continental breakfast was good. The only suggestion I would have is to serve the breakfast earlier than 6:30am for those wishing to get an early start to their day.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
842lennyv, Thank you for taking the time to write a review. We are pleased you enjoyed your visit with us and hope to see you again on your next trip to Titusville, Florida.

Very noisy and bathroom was nasty. Party right outside our door until 12:30 am then the trash truck came to dump The dumpster at 5am. The shower stall had a huge crack in it and the tub was very slippery. The floor base in the bathroom was coming up and nasty. They did have an awesome resturant, the Durango

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
I would like to apologize for the stay that you have described. Please contact me at your earliest convenience as I would really like to speak with you personally 321-269-9100 or email me at 10168@hotel.bestwestern.com.

Great hotel and great price. Staff was very kind and helpful. From office staff to breakfast gentleman to cleaning crew. The room was very clean. Breakfast has a great variety. Very nice , family friendly hotel.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
familymoms, Thank you for your kind review. I know the staff will be pleased to hear about it in our next meeting. We look forward to you next stay in Titusville.

The hotel room was clean. There was a large continental breakfast the next morning by the pool area. There was a pretty view of small pond and nice walking area. The restaurant in the hotel was so good!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Kim, Thank you for taking the time to write a review. We are pleased you enjoyed your stay and the view of the pond out back. We hope you will return to visit us the next time you are in Titusville, Florida.

This was a somewhat inexpensive place for three adults to stay in a bigger room. It was not a good value, however. Part of the reason we got this room was it had two bathrooms. Upon arrival, however, one of the toilets didn't work which negated the reason for getting and paying for a bigger room. When we called the front desk we were told there was no one who could help about the toilet. Room could have been cleaner. Breakfast room was tiny and dirty. It was very crowded. Nearby restaurant was not good...Don't go to the steakhouse. Location was good but the rooms really need work. Check in did not go smoothly as there was some kind of problem with something else and the clerk told me I had to wait until this other issue was resolved.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
LM, I would like to apologize for not meeting your expectations. If you would like to discuss your stay please contact me at 321-269-9100 or 10168@hotel.bestwestern.com. I would love to speak with you.

Stayed here for a night. Check in is quick and staff is friendly. The room is a different thing. The room is very outdated. There are bugs on the ceiling. The pillows have hairs, short and long, black and blond! The AC has the bottom wires exposed. Bedside lamp will not turn on. I think they are expecting more things to not work since there is a repair request form on the table. Definitely not a 3 star as rated online.

We were trying to find something that we could bring our family for a space launch. It was not too expense and we were able to book two rooms for the cost of one room somewhere else. It served it's purpose, but it is an older motel and needs some improvement. Everyone was very nice and breakfast was adequate but not wonderful.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sharon W, Thank you for understanding that we are an older property but we do our best to compensate with lower rates for a clean room, a decent nights sleep, and a complimentary breakfast to help start the day. We hope that you will visit with us the next time you are in Titusville, Florida.

We stayed here the night before our cruise in Port Canaveral. We found it to be an average hotel. The best thing was that it was in an area with plenty of shopping before our cruise so that we could get the toiletries we needed that we didn't want to fly with. The rooms were small and smelled a little musty. We even bought air freshener to spray the rooms with. Breakfast the following morning was adequate. Since it was really just a place to lay our head the night before our real vacation it was okay. But for more than that I would say no.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Margie, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your evening in Titusville and hope your cruise was amazing.

We checked in October 31st 2016. We were put in two different rooms. Both nasty!!! There where cockroages and the rooms both smelled so bad. Not a three star hotel. Booked on hotwire.com and they gave the front desk Shannon the choice to refund our money. She said she only wants to refund 4 out of the 5 nights booked because she said we dirtied the two rooms from walking in them. We walked in the rooms and we were completely grossed out and walked back out. Still unsure how she believes we dirtied the rooms from stepping and stepping back out after noticing filth. We called straight to the Best Western corporate and they gave us a dissatisfaction confirmation. We told Shannon this but she still didnt care. This Best Western is more like a budget motel. I've stayed in Best Westerns before and this Best Western really hurts their chain name. I will now avoid this chain due to this horrible experience and the horrible customer service received. I doubt any Best Western workers would want to stay the night in these conditions either. We do have photos that i will be sending to corporate Best Western and would love to show the manager of this Best Western in Titusville,FL.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
waikmi, I would like to apologize for not meeting your expectations. I have left you a few messages on the number that was provided to me by BW and have not had any success at making a connection with you. If you would like to speak with me my number is 321-269-9100 or you can email me the best time to call you at 10168@hotel.bestwestern.com. I look forward to speaking with you soon.

Beware! This is most definitely NOT a 3 Star property. It is very OLD - but on plus side the room was very Clean. Bathroom was about size of shoebox - but like I said - it is old property. Breakfast totally sucked - as told to me by daughter/hubby. Front desk check-in THEA was extremely personable and very nice. Other than eating a nice dinner @ Durango's (which is on property) - this stay was a disappointment AND - had the RATING been correct - we would NOT of stayed here.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
blondchick1, Thank you for taking the time to write a review of our property. We are a two star property according to AAA but for other sites being we tick all the 3 star the boxes they rate us a three star property. I apologize, as we have no control over the ratings but try very hard to provide our guests with clean reasonably priced rooms. We would never intentionally try and deceive our guests as you are the reason we are in business. I hope that you enjoyed the rest of your time in Titusville, Florida.

Had read some good reviews but the room we were in had an unpleasant odor and was very dark. The fan in the bathroom was very loud. The air conditioning also whistled loudly from time to time. There was a man "hanging around" who made us feel uneasy when we left for dinner.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
FtDeSotogirl, Thank you for taking the time to write a review of our property. Please accept my apologies for your the experience you had while visiting with us. I was very disappointed when I read your review, as I'm sure you were when writing it. If you would like to discuss your stay further please contact me directly at 321-269-9100 or 10168@hotel.bestwestern.com.

Hotel was clean, Not too many rooms in the same area to avoid noise even though all many maintenance workers in the area. Good restaurant food and service were efficient and friendly. Front desk staff very friendly and efficient.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Assml, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your visit with us and hope you will consider us again on your next trip to Titusville, Florida.

I walked up to the window during hours the lobby was closed. I rang the bell and there was a man at the desk, but he did not respond. I rang again and even knocked on the window to try to get his attention. Regardless of any situation where the hotel could not book a room I should have been acknowledged and talked to.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
TNGLC, My apologies for the lack of service you described. I'm not sure if our bell was yet replaced from the hurricane during your stop at our window and it should not be an excuse, but if it was not working properly the glass window is sound proof to the inside and unfortunately the Agent on duty would not be able to hear your knock. Our staff takes great pride in assisting everyone, future guests, current guests or folks just stopping by to make a reservation at another BW. I can say without a doubt that had you been heard you would not have been ignored. We work for you our guests without you we would not be in business and for us to ignore you purposely would go against all our principles. I cannot explain what happened that evening and agree one hundred percent even if we are sold out you deserve to be acknowledged. I can however offer you our sincerest apology and if there is anything I can do to assist you please feel free to contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

This Best Western has one of the best breakfast of any that I have stayed at. They don't just have waffles they have a bar with fruit and whip topping and lots of other things eggs ,biscuits ,gravy, fried potatoes. Cottage cheese fruit cups and toast jelly butter . The rooms was great the front desk people was very nice checking in and out. Would stay here again!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sheila H, Thank you for taking the time to write a review. It appears that while you enjoyed your stay, our breakfast and the room you rated us a one on the scale of a one to five with one being the worst. Hopefully that was an oversight and you will really be coming back to visit with us in the future.

This motel is a bargain but the rooms are small and be careful as some may smell. The pool closes at 5 pm. There is a steak house on campus and it is very close to the Kennedy Space Center. Provides basic accommodations at a competitive rate.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Roger C, Thank you for taking the time to write a review of our property. While it is true we are an older exterior corridor highway property, we take pride in providing affordable clean rooms with a decent breakfast. We hope that you will visit with us on your next trip to Titusville, Florida.

This is not a 3 star hotel!!!! More like a 1 1/2 star hotel. Not impress at all! The room was awful smelling. I understand it's Florida and it's hot and humid and it's also not peak season so the room probably hadn't been occupied, but I reserved the room 3 days early. They can't take the time to air it out, make it fresh, and cool it off?!!! The whole place is old and scary looking. The shower water pressure was like showering underneath the sink faucet. The room was fairly clean and the sheets were too. I didn't dare walk around in my bare feet though. This would be okay if I wasn't expecting it to be a 3 star hotel!!! I'm not coming back!!!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
gotfaitht, Please accept my apology, we are disappointed that you were not satisfied with your stay. I can understand your concern with the star ratings. I have always thought they should have additional characters such as 3N for a 3 star newly built (within 5 years), or 3R for a 3 star newly renovated maybe even a standard 3 for 3 star all the amenities of a 3 star clean but with an older design such as us. If you would like to discuss your stay further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com. I look forward to speaking with you.

BW Space Shuttle Inn is just 11 miles in a straight shot to the Space Center. It is comfortable, clean and has the best breakfast we've ever had in a BW. Less than an hour on the toll-free route 50 from Orlando. Go to El Leoncita for a wonderful Mexican dinner overlooking the Indian River.The staff was helpful and accomodating. The owners were interested in your experience.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
csja, Thank you, for taking the time to write such a kind review. We are pleased that you enjoyed your time with us. We look forward to visiting with you the next time you are in Titusville, Florida.

Very clean and spacious rooms. Excellent free hot breakfast. Very nice pool. Restaurant on site is very good. Good location. Friendly staff. Highly recommended We requested a ground floor and it was no problem.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
TimPoff, Thank you for taking the time to write a review of our property. I love reading that you were able to enjoy some of the amenities the property has to offer. We hope that when you visit Titusville, Florida you will consider us for your lodging needs.

Pretty fast check in with a paid reservation from Priceline... We got a Kingbed...Very comfy...And we enjoyed our stay... Good Breakfast in the am too... The Staff were very friendly and took care of business checkin us in b4 others without a reservation.... High Marks there... Will definitely stay there again...TY

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Ian S, Thank you, for your kind review of our property. We are very pleased you enjoyed your stay with us and we look forward to your return visit.

The bathroom was to small and the request to have the air conditioner turned on resulting in a temperature setting of 75 degrees. I ended up with a warm, musty smelling room. It took an hour and a half for the room to cool and the smell to dissipate. I asked about a room with a king size bed and a sleeper sofa. This hotel does not have a single room with those specifications. Really?

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Allen D, Please accept my apology, for not having the air set to a lower temperature. I'm not sure why your request was not honored. I will be speaking with my staff to try and avoid this issue for future guests. As for the room types, we are an older property and limited in the floor plans we have available. We have a two room suite with two beds and a sofa bed , but unfortunately we do not offer pull out sofas in the standard rooms as they are not roomy enough to accommodate one. If there is anything I can do for you, please feel free to contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

Stayed her for 2 nights taking in the Kennedy Space Centre from Orlando before moving on to Miami. Excellent location (approx. 20mins to NASA), straight onto the highway & easy to find with a superb steakhouse on the premises. Lobby ok with friendly daytime staff - we had a run in with the night time staff over a faulty keycard (basically she couldn't be bothered) but hey ho! Pool area ok with sunbeds. Rooms very basic, desperately in need of renovation & lightening up & the air con unit sounds like a jumbo jet is taking off in your room ALL NIGHT! Complimentary breakfast is more than acceptable, cereals, yoghurt, pastries, toast & fab waffle maker - there were hot choices too but we didn't have these so cannot comment. This Best Bestern had more of a motel feel to it - not a horrendous stay but stayed in better.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Anita B, Thank you for taking the time to write a review of our property. We are an exterior corridor property which used to be considered a motel, but being we have all the amenities ( pool, fitness center, breakfast and steakhouse ) we are now considered a hotel. I'm not sure I like the classifications myself as it can be misleading to most folks. I would like to extend an apology for what you described as an uncaring staff member. I'm not sure who you spoke with, but a guest should never be made to feel as anything other than welcomed. You are the reason we are here, it is our duty to serve your lodging needs with nothing less than a smile and a pleasant welcome. If you would like to discuss your further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

Having been to this hotel before we knew what to expect and got that and then some. The staff here is always friendly and helpful. Whatever you ask of them is not to small or insignificant for their attention. The rooms are clean, neat, and updated . The restaurant staff are great and the morning breakfast is above par.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
gregory5220, Thank you so much for your kind words. The staff and I really appreciate you and look forward to your next visit.

We stayed one night at the motel before our cruise. Front desk staff was very nice and helpful at check in. Be aware that this is a large complex and there are no elevators. We were transported by shuttle to the motel and it so happened that the room we were assigned was a long walk from the lobby and on the second floor (no elevator) which was a long way to drag our luggage. We probably could have ask for a closer room but were too tired to walk back to the lobby after we reached our room. The room was very clean and neat. The free breakfast was below average. Eggs were rubbery and sausage did not taste very good. The staff was helpful and kept the place tidy. The breakfast area was small for the large number of quest trying to get breakfast. The front desk staff that morning was very helpful and courteous. I would highly recommend the Steak house at the motel.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
edgars4him, Thank you for taking the time to write a review of our property. I guess we should start considering if folks have personal vehicles with them when we assign the rooms each morning, as we are a very large property. We value your point of view, as our main goal is to provide you with a Superior experience and taking lugging luggage should be a consideration when we do the room assignments. I hope that when you visit Titusville, Florida again whether it be a cruise or to see the sights you consider us for your lodging needs.

We stayed here the night before leaving on a cruise from Port Canaveral. The location isn't terrible (about a 25 minute drive to Port Canaveral) but the hotel was disappointing. We booked in through Priceline Express deals just knowing we were going to get a three star hotel - this is NOT a three star quality hotel. It is closer to a Motel 6 than a Hilton. The lobby is outdated and had a musty smell. The rooms have exterior corridors and need a complete remodel (paint, carpet, furnishings, etc). I would only consider staying here if it were a last resort. We were rushing out the door the next morning happy to be leaving without our car being broken into...

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
jbro33, I'm sorry you did not enjoy your stay with us. If you would like to discuss it further please feel free to contact me at 321-269-9100 or by email at 10168@hotel.bestwestern.com.

Clean room, nice amenities too. Very friendly staff. Plus good restaurant on premise. I enjoyed my one night stay. Easy access to highway as well. Many things to do and basic shopping is very close in the area too.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
DEBRA R, Thank you for taking the time to write a review of our property. We are very pleased you enjoyed your stay and hope to see you again on your next trip to Titusville, Florida.

We stayed in this hotel at least 25 years ago when we were in Titusville for a family reunion in the area.We were in Titusville visiting relatives. This hotel has not been remodeled or upgraded since that time. The grounds and parking lot and surrounding area appear to be somewhat rundown and not well cared for. The room was somewhat clean, but the carpet was dirty and felt sticky to the feet. We will look for another hotel when we are in the area again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sara B, Thank you for taking the time to write a review of our property. I'm disappointed that we did not meet your expectations. If you would like to discuss your stay further please feel free to contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

Motel has good location if you want to visit NASA. It is moreless average american motel. No problem with that. But the breakfast really should be better. Compared to 10 other similar motels which we visited on our trip, this breakfast was one of the worst. Room for breakfast was so small, half frozen yogurts and very little choices.

We only stay here for a few hours layover so never partake of the breakfast room that is included but the room is adequate for our brief visit Would be nice to have thicker towels. No shampoos or lotions were in the room. Don't know if that was an oversight or they just don't put them out

HONEST REVIEW-my family and I stayed for one night to catch space launch the next day....first room (smoking room-not what we wanted) had "junk" On the sheets....ewwwww. They changed us rooms (still smoking) and gave us a bag of treats for the boys to make it right...very nice, but still wanted NON SMOKING! She stated it would cost more. ??. After my son couldn't stand it any longer....we couldn't either, I went to front desk and she found us a smoke free room!!! Thank god! They were really wonderful to work with us! Rooms aren't great, but for prove it was alright! Can't complain!!!

Booked two rooms for 3 grandsons and I. Requested they be together and they were. Rooms clean and comfortable. This is an older hotel but appears to be well maintained. Staff friendly and accomdating. Breakfast buffet served had about anything u could want for breakfast. Very close to Kennedy Space Center and lots of other attractions. Located right off 1-95 but traffickers was never a problem for us. Would certainly here again when in the area.

The overall appearance of the hotel was good. There is easy access off of I 95 and there are adequate places to eat within walking distance. Our check in was very easy and the staff was very helpful. We were happy with our room and and the free breakfast in the morning was very nice. We would recommend staying there.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
N8041FYvictorm, Thank you for taking the time to write a review. We are very pleased that you enjoyed your stay with us. We look forward to visiting with you again on your next trip to Titusville, Florida.

It was clean and simple. It was everything we needed for our trip to Kennedy. We checked in late and they were very accommodating. Check was quick and easy. The beds were comfy and the bathroom was super clean.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Jennifer H, Thank you for staying with us. We appreciate you taking the time to write a review of our property and hope to see you again on your next trip to Titusville.

I was here in March of 2014 for the first time. I was impressed with the place and it was a quite location thats close to the road. My first time was for buisness and my needs were met with out having to ask for anything since it was already taken care of. Since my first time staying here I have been back a half dozen times and I will be back many more times and I look forward to check in at this hotel before I ever get there. Not to mention that the on sight restraunt is excellent for a steakhouse bar. Everything that I have ordered has been excellent with zero complaints. After a long day of driving this is a great place with room for the kids or pets to run off energy from being in the car all day. Plus when you get hungry they have a place right their without having to get back in the car and having to drive for a place to eat. If you need something they have a 7 11 gas station next door and to buy whatever you need or ran out of. Plus the next day when its time to get on the road you have several options for gas right by the hotel and you are right by the on ramps for I95 to get you on your way quickly. If you are staying for a few days you have the Nasa and Space museums, a war plane museum and the Police Hall of Fame Museum and Memorial that also has a gun range and training classes. But you can see items from 9/11 and evidence of famous crimes over the years that we have been a country. Including the Barker Families Tommy Guns and other Famous Criminals personal items. In the days of the BLM protests we have a place for the police officers that have been killed in the line of duty by criminals and terrorists as well as some great exhibits showing the various police gear, tools and test kits police officers use daily. They also have various cars/ motorcycles that were donated over the years to the museum and the prop police car from the Bladerunner movie in the 1970s. Its pretty cool to see if you have a couple of hours to kill and worth it. Plus its good to be able to pay respect to a job that most people do not respect or care for. Police officers deserve our respect for the job they do. Its a thankless job that somebody has to do to keep us safe at our homes and communities and deserve the respect that they deserve. If you stay here you will be happy and well rested. If you have your dogs with you they will love it. In the back of the property they have a large area to walk your dogs, watch the sunrise/sunset, or go bird watching. The kids can also run off the pent up energy from a long trip down to Florida. It is also about an hour to an hour and a half to Disney and the other theme parks in Orlando as well and is a good way to save some cash if your fine with the drive to get to the parks but you will save a fair amount of cash and avoid the crowds at the Disney Hotels. But if you have small kids they will love the parks hotels so you might prefer staying at the park. Where the older kids will prefer saving some money to get extra time at the parks.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
TravelingPatriot, Thank you for writing such a wonderful review of our property and for honoring our men in BLUE! I could not have written a better review of our surrounding area and the POLICE HALL OF FAME! I personally am thankful daily for our Police, Firefighters and Military and pray for their safety. Thank you for visiting with us and I look forward to seeing you on your next trip to Titusville.

Just as a typical Best Western, staff was good, room was ok, lights were dim, food was sub par. Did not use the amenities such as pool and gym, but noticed they had one and it looked good. Wi-Fi connection was good. Looking for a place to lay your head with comfy bed and minimal cost, excellent choice!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Steven N, Thank you for taking the time to write a review of our property. I'm glad everything was okay but we hope you will stay with us again in the future and hopefully we can provide you with that Wow factor, we strive for.

Great location. After a 18 hour drive it was nice to come to a clean room to relax and get ready for our vacation. Easy access to area attractions and the pool was clean. Only wish was that the two rooms we had were connected.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
A729PVjosephg, Thank you for taking the time to write a nice review of our property. I'm so glad that we were the starting point of your vacation and you were able to enjoy our newly remodeled pool area. I apologize we were not able to provide you with connecting rooms, we strive to keep family and friends together but during our busier times our connecting rooms sell quickly. We hope that we will see you again on your next visit to Titusville, Florida.

Was not sure what to expect from the mixed reviews but we were pleasantly surprised. Staff was very friendly and helpful. They happily switched rooms for us (to first floor) to accommodate our son in a cast. Beds were quite comfortable and room was clean. Wide assortment of foods at breakfast. For price point it was great!

This motel is a little dated, but efforts have been made to freshen it up. The beds seemed fairly new and comfortable. The room had been cleaned very well. The AC worked good and I had constant hot water when I took a shower. We were in the very back, so it was quiet without a lot of noise. There is a pool, though I did not have time to use it. I had forgotten mine and my husbands shaving things, but the front desk gave me two razors and some shaving cream, which I thought was super nice! My only complaints were the following: a microwave has to be requested for the room and there was no onsite laundry. Other than that, everything else was great! Those people who are comparing it to hotels, need to realize that this is a motel not a hotel, and having stayed in several motels myself, I can definitely say that this was one of my better stays.

Our place to go when visiting the Space Coast quiet, comfortable, convenient and an amazing staff. The breakfast includes hot foods (eggs, sausage, biscuits and gravy, waffles) a great yogurt bar. fresh fruit. My only addition would be peanut butter and bagels. The staff are so helpful and welcoming you feel at home and assured of a pleasant stay.

We've stayed in this hotel three times now on trips to Titusville. This time we brought daughter and grandkids so we needed a suite. Room was ok, but a little dated. We had trouble with the sliding key. Had to pull hard on door to get key to light up green and let us in. Breakfast was not quite as good as previous trips. A little hit and miss. We did let front desk know about room issues as we left. Just a tad disappointed this time. Still a good hotel.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
SomedayIreland, Thank you for taking the time to write a review of our property. I would like to apologize for not meeting and exceeding the standards you have come to expect when staying with us. If you would like to discuss your stay further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

Make sure you have plenty of outdoor activities planned as this is not a room for lounging or cocooning. Everything could use a refresh - the decor, furniture, even the faucets. Paint was peeling on the bathroom ceiling, bathtub was stained and had an odd film on the sides, vent did not work. The level of clean was so suspicious to me I went to the local Walmart for my own cleaning supplies for peace of mind. And I haven't since faucets like that since I rehabbed my last home. The 'office' chair had pitted arms full of pet hair? dustballs? King size mattress was uncomfortable with a skewed bed skirt. And where were bolster pillows for comfort TV viewing? At least the TV was new with ok cable options. However, you had to turn it up loud in order to hear anything over the extremely noisy a/c unit. But the wifi never did work. Breakfast left much to be desired too - mini options only, white bread only, corned beef hash instead of breakfast meat like sausage or bacon. This is the only BW I have seen that did not provide sealed yogurt containers: plastic cups were hand filled and half filled. No fruit except for frozen blueberries and fruit cocktail (which I stopped eating when I was 8); small apples were individually wrapped but no way to slice them up. No bananas, peaches, citrus, etc. That said, the front desk personnel were great. We had to change our room twice - once because there was no elevator to the second story room to aid my disabled mother, second because the mold/mildew in the next room almost triggered migraine. They were very polite and accommodating and really strove to make sure the room selection would work for us. The 2 best things about this hotel were the price and the location - I could tolerate all the negatives because the room price was cheap and the location was perfect for our purposes.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
JWJB05, Thank you for taking the time to write a review of our property. I apologize that we did not meet your standards. If you would like to discuss your stay further please feel free to contact me at 321-269-9100 or 10168@hotel.bestwester.com.

This was one-half- hour north of Port Canaveral, FL, where we were scheduled to leave on a cruise. It was a convenient location, lots to do in the area, many restaurants, and an overall enjoyable, restful short stay.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Louis I, Thank you for your kind review. We are pleased you enjoyed your stay with us and the many local attractions. We hope the next time you are in Titusville, Florida you will think of us for your lodging needs.

The free breakfast was just ok but it was free so what do you expect! The room had bugs near the sink which I found disgusting and I mean a lot of little bugs! The pool was ok but my kids were happy with it. The bed was comfortable. My husband found this deal online for $64 a night. The saying is true you get what you pay for.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sharanyc, Thank you for taking the time to write a review of our property. I apologize that we failed to provide you with a enjoyable stay. I know this is Florida the bug capital, but no matter the rate, you should never expect bugs on your sink. If you'd like to discuss your stay further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

The room was clean and comfortable and the staff was helpful and pleasant- I was very happy with both of our stays this year- I was very surprised this room was so affordable- The outdoor pool kept the kids happy and the Steak restaurant was very good- I will stay here anytime we are in need of a room in Titusville

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Donna W, Thank you for taking the time to write such a nice review of our property. We look forward to seeing you on your next trip to Titusville.

A little pricey for the hotel but that was because of the holiday. I understand. I had a small challenge when I arrived but the staff was amazing and very responsive and it was quickly forgotten. I would recommend and return to this hotel in the future. Management is exemplary and therefore the staff is exemplary.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Michael D, Thank you so much for your kind review. I received your letter and was able to share it with the staff, they were as amazed as I, that a guest took the time to personally recognize each one of them. We really appreciate you being our guest and cannot wait for your return visit. It is guests such as yourself that remind us why we choose Customer Service and the lodging industry, thank you again for the reminder.

For the price (under $100), this motel was very good. The rooms like many of these older motels are dated but it was clean. There is a pool but we didn't use it. The breakfast was much better than most with several hot items and very attentive hostesses. I rate it only 3 because I'm comparing it to more modern and pricey motels. It is close to NASA and an easy drive to the Space Center. One complaint I have was that the WIFI was weak and not secure so my Mac wouldn't send out my messages because it sensed an insecure network. This is certainly a reasonable option if you have children or want a less expensive lodging. There was a Durango Steak house between the office and the rooms so food and bar were readily available. We were first placed in a smoking room since we had booked online and apparently did not specify. They moved us to a non-smoking room and that was adequate. The dated AC units did leak a lot of water onto the entryways.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Whishigi, Thank you for taking the time to write a review of our property. We are pleased that you were able to enjoy our complimentary breakfast. As for being older we like to think of us as retro LOL. I apologize for the Wi-Fi issue you mentioned, and will be contacting our provider. We hope that the next time you are in Titusville you will consider us for your lodging needs.

I wanted to visit NASA for a long time and hence decided to go there from May 20-22. I was looking for a single room for 4 persons close to NASA in Titusville and While I was looking for accommodation options most of them were minimum $170 per night that too some were not providing complimentary breakfast but fortunately I found this property for which I paid just $125 for 2 nights. Property is clean with nice beds and large LED TV and very close to NASA too. Their complimentary breakfast was very good. I will definitely visit here again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
NitinMehendale, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your stay with us and are very happy that you will definitely stay with us again. We are looking forward to your return visit. See you soon.

Rooms outdated but clean. Staff was friendly and very nice. Would stop here again. Close to several food choices and gas stations. Close to some great outdoor views. Very reasonable rates for their rooms.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Mbinmidtn, Thank you for taking the time to write a review of our property. We look forward to your return on your next trip to Titusville.

Room was dated with an old musty smell. Not overly clean but do-able for overnight stay. Crack all the way around the door, would have been concerned with safety if I had stayed alone. Only one small container shampoo & no condition provided. Ok but prob not stay here again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Emily C, I would like to apologize for your overnight stay. Rates should not and do not matter when it comes to service. It appears from your review that we missed our mark with serving your lodging needs. If you would like to discuss your stay further please contact me at 321-269-9100 or by email at 10168@hotel.bestwestern.com.

It's just another Best Western... on site Laundry room out of order, Staff said it has been that way for some time..... Please have the carpets cleaned, filthy!!! Staff was nice, the rest of the room was ok.

The staff at the hotel were very friendly and the room was clean but a bit outdated. Breakfast was decent but crowded. The pool was very small. Price was excellent! Hotel was a short drive away from Kennedy Space Center which is where we went during our time here. People in the parking lot were a bit noisy at times.

I am not sure how this motel currently has a 3 star rating. Obviously there are minimal selections in the area, but it is well worth the extra few dollars to stay at the Courtyard. (Which is where we have always stayed previously) This was last minute and all that was avilable. From check-in, I had the feeling we had traveled back in time when it came to the process as well as the decor and staff. Simply stated, you get what you pay for. Did not even bother with the breakfast, as I had only went for coffee but left as soon as I saw the coffee was instant, coming out of a machine like that at a rest area. Rooms are old but only positive was the bed was actually comfy.

Although we have stayed here before we always return due to the friendly staff and well maintained property, Since our last stay the facility has been freshened up and it is even nicer then before. My only two complaints are as follows. (1) The morning buffet is alright but several items are not very good. (2) The microwave and refrigerator have been removed from the room and I miss them. Overall the hotel is a great place to stay.

Having been to this hotel before I pretty much knew what I was getting. I was pleasantly surprised at the improvements made since my last stay. All the freshening up with paint and such made it a pleasurable stay yet again. The staff are very friendly and helpful and the restaurant on site makes it easy after a long day to relax and have a drink and dinner without having to drive anymore. I would highly recommend this hotel.

First off, this isn't a 3 star hotel. It's a 2 star, but it's a pretty decent 2 star. I should begin my review by saying we like nice hotels and only stay in motels when there is no other option. In this case there was no other option. We were in town prior to a Spring Break cruise and so was everybody else. They had availability and at a great price so we took it. We booked a stay and park package and we probably paid what a week's cruise parking cost for both the parking and motel. I highly recommend doing the cruise and park. When we pulled to the Best Western around 9pm a drunk homeless man was stumbling out of the bushes from the Waffle House which is very closely located to the lobby entrance.Then the homeless man vomited beside my car and proceeded to walk into the hotel lobby along side us. He asked for blankets and the hotel staff kindly obliged. I felt a mix of panic (that the man would be sleeping likely next to my car) and warmth for the staff with their obvious big hearts. Turns out you drive to the front door of your room. We left the homeless guy laying out his sleeping pad in the bushes and drove to the back of the complex to our room. It was fine. Somewhat dated but surprisingly comfortable and cleaner than what we imagined it would be. Breakfast the next morning was also decent. It was the standard waffle batter and powdered eggs but it was all presented nicely and kept clean by the staff. The motel was full and the other guest looked similar to my family and we heard several talking about boarding the cruises they were destined for that morning. All in all I would stay here again. I would try to book the Ramada down the street first but if it was full then this would do.

We were on the first floor thanks to a very accommodating young lady at guest check-in. It was greatly appreciated! The room was quiet, but nothing special. There were no bugs in the room which can be a problem especially in Florida.There was no mold in the bathroom. For three days, it was not a bad stay. Our room attendant was wonderful! The gazebo was vandalized by local thugs, I assume. So it is not as pretty as it appears on their website, nor is the pond/small lake (filled with algae). I have had better breakfasts however. Warm eggs would have been nicer rather than hash that we had one morning. Hard boiled eggs just don't do it for me. But, there was cereal, juice,and other items that probably might appeal to others staying there. Overall, if you are looking for an inexpensive hotel to rest your head at night, it may not be a bad option.

It's a budget motel and for the price it is good place to stay. The front desk staff was efficient and cordial. I didn't need anything special so I would not expect them to do anything more than check me in with a smile and friendly demeanor - they did. The room was small and lacked a bit. The beds were only doubles and not queens. The bathroom was very small and when on the toilet knees were bumping into the things. The fit and finish of the room was poor. The tile wasn't cut and set well with uneven grout lines. Water pressure was low in the shower but the water remained hot. There are lots of little things to remind you that it is an older property. But, the place was clean and for me that is paramount. The beds were not 5 star but were comfy enough. The AC worked as it all the other items (TV, lights, sockets, etc). Breakfast was ample, tasty and the employee kept things well stocked. I chose this BW because I am a rewards member and I go BW first whenever I can. I would stay here again since it was clean and close to where I wanted to be. Don't expect fancy at this location. It is basic but so is the price. I think I was out only about $80 with my AAA discount and for that price it was a good place to rest.

We stayed at the Best Western in Titusville because it was half way to our destination. The hotel was close to the Interstate which was a plus. Check-in was easy and the staff was very friendly. The room was clean and roomy. Their was a restaurant on the property that was very good. We received a free appetizer for staying at the motel. The breakfast was good and had many choices. I would definitely stay at this motel again. We stayed at the Best Western in Titusville because it was half way to our destination. The hotel was close to the Interstate which was a plus. Check-in was easy and the staff was very friendly. The room was clean and roomy. Their was a restaurant on the property that was very good. We received a free appetizer for staying at the motel. The breakfast was good and had many choices. I would definitely stay at this motel again.

So, not what I would choose, however, traveling with two medium sized dogs...you must take what is available. Room was on the dark side, and could have smelled better...before my clean dogs showed up. However, friendly at check in & phone reservations. Nice grounds with room to roam & give dogs a break from room. Convenient location for our needs.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
240stephanie, Thank you for taking the time to write a review of our property. If you would like to discuss your stay further please contact me at 10168@hotel.bestwestern.com or 321-269-9100.

We are always pleased to stay at the BW Space hotel. We are birding people and love the Merritt Island Wildlife Refuge not too far from the hotel. So on our way home we stay there for at least one night, unless there is some event at the Wildlife Refuge that would keep us longer.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Arivesm, Thank you for taking the time to write a review of the BW Space Shuttle Inn. We are very pleased that you have made us your hotel of choice while visiting Titusville and the Merritt Island Wildlife Refuge.

Stayed here for NASA trip. 20 min. from Kennedy. Only One turn from hotel. Breakfast was OK. Room was very clean, no odd smell when we walked in. Only negative is that the toilet was too close to the wall. Large person would have a tough time sitting down because the toilet paper dispenser is in the way.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Chris, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your stay with us. We look forward to your next trip to Titusville, Florida.

We stayed here because it is a very short distance to Kennedy Space Center and the prices are quite cheap. But there is usually an issue when it comes to cheap, and this is not one of the exceptions. Apparently Priceline and this Best Western don't like to play nicely together. I initially booked a single night at the hotel, then decided to stay another night and bought another room through priceline. Upon arrival, the lady at the counter stated that i only booked for the next evening and that they were completely sold out. Thankfully, i am assuming the general manager/owner knew about this issue and stepped in on my behalf, showing the crewmember the issue and correcting it without argument or complaint. They happily gave us a map of the facility including a location of the vending machines and the hours of the attached restaurant. When we got to the room, all seemed well at first. Beds were nice and bouncy, a quick check under mattresses revealed no bed bugs and the internet worked nicely the entire time i stayed here. The showers were clean and the pressure was average, but the water was nice and hot. the room was quite stuffy when we first arrived, so we cranked the AC as low as it would go and went out for dinner. Once arriving back my travelling companion and I decided to bed down for the night. That was when the dreaded allergies attacked! My friend is much more sensitive than I was, and began hacking and coughing almost immediately. After about two hours of being awake, i moved to the desk to use my laptop which was coincidentally located right next to the AC. We disabled the airconditioning for the night and we slept much better. The next night it was more of the same, except this time i examined the AC unit and realized it had removable air filters that were absolutely caked with whatever stuff was in the air and it was basically just throwing all the allergens back up in the air. I cleaned the filters and both of us slept peacefully for the rest of the night. I wanted to give this place a good review thanks to it's proximity to Kennedy and having it's own restaurant built in, but i couldn't in good conscious recommend it if you are at all sensitive to allergens. Pros: Cheap Close proximity to Kennedy Space Center Close highway access has it's own restaurant on-site very good internet Cons: Very bad for allergies, dirty AC filters

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
David S., Thank you for taking the time to write a review of our property. I apologize for not exceeding your expectations. We have a few new Front Desk Agents that are in training at the front desk, and it sounds like they were confused on how to handle an extended reservation, but I'm glad we were able to resolve that quickly. I was very disappointed reading about your issue with the ac vents. I have brought your survey to the attention of the entire housekeeping staff. We have a cleaning rotation on the vents, which unfortunately it appears was not the case in your room. I hope that on your next trip to Titusville, Florida you will contact me personally, so I can assist in providing you with the accommodations you have come to expect when booking an individually owned Best Western property. My contact information is 10168@hotel.bestwestern.com or by phone at 321-269-9100.

room was clean, beds comfy, plenty of towels, no insects, fridge and microwave oven worked well, clean pool and pool deck ,Durango steakhouse in front has great food, drinks were reasonable, service great and an outside area for smokers.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Charles D., Thank you for taking the time to write a review of our property. We are always pleased when guests are able to enjoy some of our many amenities. We hope that when you find yourself in Titusville, Florida you will once again come visit with us.

Checked out five rooms to switch to and all of them were dirty and had strong smell of cigarette smoke. It may be a favorable one who want a value for money, one night and wont mind the dirty and smoke smelling room.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Alexius, I apologize that you didn't enjoy your stay with us. We have both smoking and non smoking rooms, I'm not sure why you were only offered a smoking room unless it the only room type left on property. If you would like to discuss your stay further please feel free to contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

We had a wonderful stay! It was very convenient to Kennedy space Center and the Police Hall of Fame. Just a short drive to Cape Canaveral and the beaches. The 2 room, 2 bath, suite made it especially nice as we were traveling with 4 teenagers. Everyone enjoyed the pool and free breakfast! We would book again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sandrariggs, Thank you for taking the time to write such a nice review, especially while taking care of four teenagers. We are pleased that your family was able to enjoy our two room suite, and the newly remodeled breakfast and pool area. We look forward to serving your lodging needs the next time you are in Titusville, Florida.

We booked this as part of a package with an external company. The location was good about 20 away from Port Canaveral. Check in was quick and our room was in the furthest building from the road. The room was clean, with 2 double beds that sadly were a bit too hard for us. The sink and vanity unit were separate from the toilet and shower, which was good as the shower room was tiny. My daughter went over to the pool but as it was only March it was a little cold but it was nice that it was open. The breakfast area was in a separate building by the pool and just like may other hotels that offer free breakfast the room was far too small, and i found it too hot. Standard offerings of cereal and sausage, egg etc. The location was good for Walmart, Aldi, and several restaurants.

I have to admit I was concerned about this Inn because we booked it on a website for $55. The rooms were not new but were sparkling clean, nice firm beds with good linen. Towels were nice and white. They do provide a full hot breakfast in a small building on the grounds, the only downside is they have about 200 rooms and seating for about 30 people. Otherwise the food was plentiful and hot. For the price and what they provide, I would say this stay was a pleasant surprise and a good deal. There is a very good independent steak house on the grounds. No need to travel for an evening meal unless yur a vegetarian.

Based on other reviews I was slightly concerned but my husband and I agreed the place was just fine - clean and comfortable and very affordable. Service at check in and out was good and breakfast was fine. Truly no complaints. Titusville seems to be a depressed community, so there were limited restraunt choices for dinner (especially since we were there on Easter Sunday so the few non-fast food places in town were closed!) but I was still glad we stayed there because it was on our way to the Kennedy Space Center and I wanted to see the wildlife refuge which was lovely and quiet. We saw lots of neat birds and 2 baby alligators! Definitely a decent place to stay, especially if it's a short visit and you're going to the Space Center.

Bed was comfy. Overall room size was very good but the bathroom was the smallest I have ever seen. I've been in bigger closets. Picky. We just slept there. Gone all day. Internet worked very well. Well located for either the space center or wildlife refuge. Don't rely on booking.com if you have a room preference, i.e., ground floor. Call the motel. Mgr says booking.com does not pass on requests.

Drove in late and the front desk was busy. Didn't have any ground rooms so I was located upstairs. The hotel was extremely full with a lot of teens and parents. The AC is very old so it didn't have it as cold as I like it. Furniture is dated. Last picture was a roach in nightstand. The small kind, not palmetto bug.

Clean, comfortable for an older building and close to the space center. Very complete breakfast but the room is much too small. Good resultants nearby. Spouse was ill one morning and cleaning staff very accommodating. Wouldn't do a long stay, but very good for our purposes.

If booking more than one room, be sure and tell them at the time of booking if you want the rooms together. I booked and paid for 3 rooms at the same time and they were spread all over the building. Front desk was unable to put us in rooms together. I still don't understand how they can say "they didn't know we were together", when they were booked and paid for at the same time with same credit card.

This Property is old and badly in need of updates, there were many items in this place that we found not too desirable, you could see air around the door, rugs were stained, just generally not well kept. Would not stay there again.

i could see outside when the door was shut- due to gaps, and damage at the bottom of the door. the bathroom- good luck using the toilet if you're a bigger person, the toilet paper holder actually hangs over the seat. i've been in bigger airplane bathrooms. was given a ground floor room. all night long i was kept up from noise in the room above me. there was constant squeaking and walking- i heard it all. those noise didn't stop until 4am. there was also an unpleasant smell from another room's bathroom usage, which i guess got in through the extractor fan system. the beds were very comfortable, i will say that. shame i couldn't sleep from all the noise. walking distance to a waffle house, steakhouse and mcdonald's. avoid the waffle house- it was gross. there were ants in the soap dish but no sign of bed bugs. i think next time i'll just drive home and save myself the money.

Rooms are older but have been remodeled recently. Beds were clean but bathroom could have been better. The best part was the continental breakfast which included both hot and cold items. We took ours out to the beautiful screened in area and enjoyed our coffee around one of three family sized tables.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Thank you for taking the time to review our property. We are very glad that you enjoyed the breakfast and the screened patio. We look forward to seeing you on your next visit to Titusville.

We booked rooms in November 2015. We had 12 people in 4 rooms, each with a roll-a-way. When we arrived, the front desk manager assured us that the roll-a-ways were in the rooms. We got the rooms, no roll-a-ways. Rather than apologize for not having checked, she just threw the housekeeping people under the bus. We made our reservations with HER. Managers should always trust but verify. I don't think I would stay here again specifically because of how offputting it was to have someone in charge so willing to blame someone else for her failings. What's more, when I called her by name, she said, "oh no, now you know my name," as if knowing her name were going to result in her getting her in trouble. She knew what she was doing was low class. I'll not name her in this review, but I won't stay there again because of her.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
I cannot apologize enough for your review. I am the only manager that works the front desk and I'm positive I did not speak with you, nor would I have placed blame on another department. I would like to think my staff would have addressed your concerns and found a solution to your roll away issue confidently and quickly. It appears that did not happen the way it should have. If you wouldn't mind taking a moment to email me or call me at 10168@hotel.bestwestern.com or 321-269-9100 to discuss the situation further. Again please accept my sincere apology for the disappointment you experienced while at my property.

The Hotel was clean, bed was comfortable Everything worked. Quick check-in.,Breakfast was delicious. Location, location, everything was closed by. The food in the restaurant was amazing. It was on time ,good temperature and the staff was very helpful.

convenience great restaurant great, room ok could of been a little better cleaner carpet and newer mattress. i will return someday. like the location and retaurANT AND POOLAND BREAKFAST . VERY nice staff and great steakhouse.

Room, old, smoky, surprised BW offers it. The hotel was like a truck stop. Breakfast, standard, but coffee was disgusting. Location/Price, average. Booked it through Hotwire, thought BW name should be standard, but disappointed. Internet was ok, cable connection, not too good. Reception, so so.

Excellent location near I-95. The property is "dated", but clean and comfortable. The staff was friendly, helpful and courteous (they also presented a positive appearance, which is important to me). WAY overpriced vis-à-vis my friends who had made earlier reservations. I have stayed in five star hotels for less and this is not a five star hotel.

Good clean hotel, Great area close to restaurants movies and stores. Staff was very nice. Unfortunately for us it happed to be Bike week and an airshow in town and something else so all the area hotels rates were outrageous. At least double the usual rates. Corporate should be ashamed but we know they are not.

The beds were uncomfortable and the bathroom was small. The room was clean and well cared for but the breakfast area was cramped and can be tight getting food. Overall I think it was pricey for what you received.

This place is in need of some cleaning up, that includes the property and the front desk staff. They are incredibly unorganized and unable to manage simple tasks. We arrived on a modestly warm spring day. The room was fine, simple, cheap but still fine. The beds are fine, the shower fine. Fine in general represents this stay. The room was SO cold overnight. We tried everything to make the heat work. Upon return from a lovely late dinner, we had warm showers and went to bed, still cold. What else could we do? Request another room and totally repack, move down stairs a midnight when we are dead tired? It was less than 40 degrees outside, keep in mind. We snuggled in and went to bed. We froze all night, but figured that we'd let the front desk know in the AM. Surly they're not aware, right? In the morning, we met one of the cleaning staff in the parking lot, and told her about the issue. She said, "oh yes we're all well aware". Hmm...this was strange? We then went to the front desk, where they said "oh we know, we only rent that room when we absolutely have to, like 2AM and nothing else is available". We checked in mid afternoon, 3ish. The motel was not full from what I could tell. Then I started to think...WHY are we in the room? WHY did no one let us know? WHY DOES NO ONE CARE? WHY? Because this is a really crappy stay, poorly managed with poor customer service. I asked to speak with the manager, but of course, she was not available (she's on vacation as I was told, surly with heat in her room). Don't stay here unless you want "just fine" with a side of unorganized and bad service. Cheap or not- not worth being treated like that.

The rates here are one of the best around for the type of room and service available.Breakfast is included and has improved this year over last year. I generally stay a couple of weeks each year as I enjoy the Canaveral state park on Meritt Island (a must see when your here if your a nature lover) Coffee in the rooms tv fridge in some rooms hair dryer ironing board and iron maid service is also very good. I would rate the hotel as a 2.5 star my opinion.

We selected the Best Western Space Shuttle Inn because it was close (~10 miles) to the Kennedy Space Center. The rooms were small with a small bathroom but were clean. The breakfast area was not large enough to accommodate the number of guests staying at the motel. It also was not organized very well, with the coffee urns right in the middle of all of the breakfast items. The only exception to the breakfast items being together was that the cereal was located around the corner on a separate wall. Although I wanted cereal, I didn't see it until I was finished eating.

If you're passing through and need a place to sleep, this will suffice. It is a no frills and aged hotel but for the dollar it's got a great location and was clean. You never know what you're going to get with a Best Western unfortunately.

(Disclaimer: Central FL tourists who booked at Best Western from a Priceline option) Being an ‘outside' hotel (you exit your room and immediately face the outside) many of the structures and road looked a bit worn out but not in complete disrepair. But the rooms inside fared much better. The layout and appearance was typical of hotels in this range, but at least everything was cleaned and dusted. I can't dock much points for anything-- it was better than expected! GLANCE AROUND THE HOTEL The free WiFi served its purpose. No drops. Although we didn't use it, a quick glance at the pool revealed a decently maintained pool (it wasn't drained and growing weeds). This place wasn't far from the Kennedy Space Center and was in a good location next to the exit—so many fast food choices. EXTRA EXTRA – LOCATION AND COMPLIMENTARY BREAKFAST … and a hot complimentary breakfast at that. Think Waffles and Sausages in addition to the typical Yogurt, Bagels, and Cereal.

Excellent place to stay. I would stay there again. The rooms were clean and comfortable. The staff was great. Breakfast was great a wide variety of food. I have no complaints at all and the prices were reasonable.

Spent one night in late February while travelling southbound. Motel was obviously older but had been recently updated. Our room was very clean and our beds were comfortable. Front desk was very friendly and helpful. Would definitely stay again on future travels.

This hotel is convenient, clean, and a good place to stop with a pet. It is an older facility, but the bed is comfortable and the room was very clean. The breakfast with adequate with a selection of hot food, which was nice.

The location is good for the Space Center. The décor is slightly dated but other than that it was decent The front desk staff was friendly and helpful with restaurants. The selection for breakfast was what we have experienced at numerous other hotels, but some foods, eggs, for example, were over cooked.

What a find. The location was great (maybe 20 minutes) to The Kennedy Space Center. Our room was so fine and the steakhouse restaurant on premise was a very good convenience with a fun bar area. The breakfast area was good also. Would definitely stay here again.

We use Go Port Canaveral and chose the Best Western for our stay. Check-in was easy and the room was clean and comfortable. We ate at Durango's, which was great and the service was awesome. The service overall was fantastic. Breakfast the next day, however, was atrocious. We both had cereal, because the hot food was pretty unedible. Also, we had to wait in line forever and it was a very cramped space. !!Warning!! Titusville does not have easy transportation for travelers!!!! We magically got an uber to see a movie about 3.5 miles away, but were almost stranded at the cinema because there were no Uber cars, no Lyft cars, and no Curb service at all. Plus, almost no taxi companies would come get us - we made no less than 10 calls to get a ride home.

Awesome service, great location, the restaurant attached but not owned by the hotel was great. Only downside is the mattress was very uncomfortable. Great breakfast, staff was friendly. Nice place for an inexpensive get away

Great internet, hot breakfast and easy parking. I had a trailer and could easily park, even when hotel was book full. Internet was always easy to use and fast. Breakfast was good for a chain hotel but some hotels decided powdered eggs are cheaper and over use them. But it was OK breakfast.

Service is really good but the bed is awful. So very uncomfortable. They upgraded us to a jacuzzi room but it only has a double bed. Not really enough room for a "larger" couple like us. But we got impression that options were limited. The staff are really sweet and helpful. Even though the bed is uncomfortable and small, it was a nice experience.

Staff was very helpful and the room was just what we needed for a good night of rest before continuing on our trip. A very good steak house is in the facility. I would recommend this facility if they are in that area,

We stayed here one night so we could visit the Merritt Island Wildlife Refuge. This is about as close as you can get without paying beach prices. Take your own pillow because they have those foam-pieced pillows. They do provide a filling breakfast and it will get you to the next food outlet. The place is pretty shabby in some areas--our entry door was warped. But I can't complain about the price. I would return because we just needed a good night's sleep before an early rise and visit for birding. Our room was quiet even with all the NASCAR folks there for Daytona races. The desk help was courteous and informed.

Very handy for Kennedy Space Centre (about 6 miles) older style motel with on site restaurant and bar (very good) comfortable clean room- could do with a bit of updating. Friendly check in staff. Breakfast room totally chaotic(far too small!!!!) probably best avoided or go early.

My friend and I stayed at this hotel en route to an event at NASA. We arrived around 10 pm and left around 5:30 a.m., so I can't speak to many amenities (except the Wifi, which she used successfully). From the standpoint of having a place to stay that was clean, accessible, and safe, this filled the bill just fine. Was it the most immaculate lodging I ever had? No, not exactly but it was clean and accommodating. // I did abandon efforts to make coffee in-room because of standing water in the coffee maker -- even when I turned it upside down and tried to empty it, I really couldn't achieve that. A small issue that I am sure the hotel would have helped resolve but I did not have time at 5 am! :-)

Check was slow agent on phone. In the room we couldn't get t.v. to work and so much dusk on the t.v.and stand you could run your finger threw it. Front desk had suggestion to get t.v. to work which worked but still no sound. The tub had rust around plug. Hotel definitely not up to 3 star. Front desk gave us another room with working t.v. on back second floor. There isn't any elevator. The rooms were quite and beds comfortable. Carpet was coming apart at doorway on second room. Breakfast was good lots of hot items, eggs, sausage, bacon and waffles. Fresh apples and yogurt available.Breakfast area was a separate room which was nice.Place was okay for price. Waffle house and Durango Steakhouse within walking distance. Outdoor pool was not useable no water and were working on it.

Unfortunately we have started in several Best Western Hotels across the country and even in Europe. This hotel was a very good price but it had a damp, smelly feeling to it!, it needs some upgrading. The beds were fine. Had to ask for more soap and towels.

My husband and I stayed here the night before our cruise in January. I found the room to be clean and No Bugs!! We had a double on the second floor at the back of the hotel. There is no elevator so you have to carry your luggage up the stairs. The lady at the front desk was friendly. We went next door to the Durango steakhouse and they had a drink special $.99 domestic beers and $.40 wings. There was a football game on and that was the football special. Our bartender was great she was very nice. Breakfast the next day was good, eggs a-little over cooked but otherwise good you can make your own waffles. There is a gas station next door that carries wine and beer. Also Waffle House is next door. I would stay here again. We booked through Go Port Canaveral and got the fly sleep and cruise deal, which was worth it..

Stayed in best western in Titusville with my husband and son for one night.at first glance room seemed reasonable for price!.Until we found cockroaches in the bed.Disasterous breakfast .Bathroom was so small you had to go outside to change your mindwill never stay here again!!!!The two supposedly 'Queen' beds were normal doubles.One of the beds was covered in dog hairs.We our dog lovers but at home.Also the cuppa tea was a disaster.

We always stay at the Space Shuttle for our weekend birding events. They always take extra care to assure we are taken care of and the breakfast is wonderful!! The hotel restaurant is excellent too. The rooms are little dated but that is okay with us. It is clean and the staff is very nice.

We stopped here the night before a cruise. Did the stay and park package. Check in was quick and the room was clean. The breakfast room was way too small for all the people and food wasn't that great. But hey, it was included. Will stay here again.

Everything went smoothly until I checked into my room and found roaches. We called the front desk and asked if they could spray. They said they could not, by law. They offered to move us to the second floor, but 1) they could not guarantee the other room was roach free and 2) I have medical issues which makes climbing stairs painful. Since we were traveling with another couple in their car, leaving for another hotel was not a viable option either. Since we bought a package thru a third party (Go Port), Best Western would not offer any compensation. Since I paid $109 dollars for room and shuttle, I was shocked when I was only offered a reimbursement of $45. Matt from Go port said he reimbursed me what HE pays for the room which he buys in blocks at wholesale! Best Western would not even give me my rewards points because I booked with a third party. That should not matter--Best Western still got my money, whether it was from me or the the third party. I would like to be reimbursed the difference between what I was reimbursed from Go Port and the cost of the motel. No where in Florida can you find a Best Western for $45! I contacted Best Western directly and while they were apologetic, you think they would have at least offered a small token of compensation!

We were not sure about being pet friendly, not that we do not love dogs, no complaints in the area. Check in was quick, staff efficient. The room was huge with 2 double beds his and hers. Non smoking. The room also had a fridge and tea/coffee facilities. Large T.V. Free local calls & Plenty of free parking. We paid a little more than some of the other places we had stayed at that were on par. Great Breaky, although we are not used to eating very cold hard boiled eggs, found them on offer in a few motels along the way we had stayed at. Different. Free WIFI was available. We had no complaints with this Motel, we would recommend this for an overnight stop.

Weather was frightful. Room was clean and warm. Would stay again. Liked having the breakfast room in a separate building away from check in-out lobby. Had a wide range of food items offered, cold and hot.

Liked this place. Wasn't sure we would. It is slightly dated. But the room was nice. Beds comfortable. Breakfast very good. Hash browns, pancakes, eggs, cereals, corned beef hash. People were very nice. Desk folks, housekeeping. And this hotel is close to all of the Space Coast major attractions. It's not cheap, but was worth it.

Arrived at the hotel and was obvious I had a walking problem and was in pain. They gave me a room in the furthest reaches of the back of the complex. Design is terrible, scattered buildings, no indoor walkways or hallways, no elevator to be found. I asked if there were any other rooms available due to my condition. I was told the entire hotel was booked, and there was one other room next to the one they gave me. That, of course was false. In about 10 minutes of going in my room I was able to verify DOZENS of rooms available and ready to be booked at same or lower price that I was paying.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Tony S, I apologize that you think we would intentionally ignore your room requests, our guests are our reason for being in business, your comfort and satisfaction is our number one goal. We have been extremely busy this year and some of our room types sell out quickly. We have always tried to accommodate our guests needs, especially when they mention health issues, so please be assured if they were unable to locate a ground floor room it is due to Snow Bird Season and almost all of our Snow Bird guests also require the ground floor. When looking at other rooms online you may have found some available but they would have been in the same location as the ones you were offered. Please feel free to contact me directly at 321-269-9100 or 101668@hotel.bestwestern.com.

I guess you get what you pay for, but I figured it would be above dinky motel value considering it cost more than $50. Walls are paper thin. Blanket was so thin I woke up cold a few times. Fast internet though. Also we reserved (by phone) two nights, didn't end up staying the second, and we weren't charged for it or anything, so that was nice.

my room was ample size, with 2 double beds, desk and chair, table and chairs, flat screen tv with expanded channels; good lighting; good free wifi; refrigerator but no microwave; alarm clock. hotel has a pool, laundry and steakhouse restaurant. it's convenient access to I-95 and the kennedy space center. breakfast was excellent, even included eggs, sausage and waffles.

We were traveling with a dog and perhaps the dog friendly rooms are not a reflection of the rest of the motel, but our room was tired and reasonably clean. Breakfast was outstanding, the grassed area was close for dog walking. Right off the Hwy.

Martha W, Manager at BEST WESTERN Space Shuttle Inn, responded to this review
OshawaDiver, Thank you for taking the time to write a review of our property. If you'd like to discuss your stay further please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

This hotel was perfect for what we needed. It was quiet, comfortable, and clean. Breakfast exceeded my expectations. They had eggs, waffle makers, sausage, and parfaits. I have no complaints. We will stay here again for sure. It was a great deal.

Martha W, Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Shadow_Wanderer, Thank you, for taking the time to write a review of our property, we are very pleased that you enjoyed your stay and that our breakfast was able to exceed your expectations. We look forward to seeing you on your next trip to Titusville, Florida.

This hotel is in a great location, being right off of I-95 (and I do mean get ready to turn as soon as you come down the off-ramp!) and close to everything in Titusville. There is a Walmart and a Target hardly a half mile away for neccessities, and a steakhouse restaurant on the property. Staff is polite and helpful; if you need anything, you can call or stop by the front desk and they really hop to it in short order. Breakfast includes make-your-own waffles, scrambled eggs that are hard and have no flavor, either hot sausages or hot corned beef hash (yay something non-pork for a change!), cereals, fruits, pastries and a self-serve toaster, and coffee and juices. Not the best of quality on anything, but there's lots of variety and for a free breakfast, you can start your day with a full tank. The breakfast room is very crowded and when the tables are all taken, folks are directed to seat themselves at a screened-in patio nearby. The pool is small but refreshingly deep. It has been there since Columbus discovered the Caribbean isles, judging by the patchworks on the cement. Still, it functions and has a nice security fence all the way around. The laundry center has two washers and two dryers that I think might be older than the pool. One washer and one dryer are broken so I had to wait my turn to use the operational ones. You have to prop the door on the dryer shut for it to work. The meager soaps they stock the guest rooms with made me thankful that I brought my own. Overall, I would say this is a good hotel to stay in with a small budget. The staff tries very hard to keep it clean and functional even though everything is older than Florida itself. I would stay here again, as I cannot afford to stay anyplace nicer. One complaint I have that you might not hear from anybody else is that with the basic universal remote and the parental locks on the TV, I was not able to get Closed Captioning turned on, so I had to make do with reading lips.

Stayed two years in a row while traveling from pa to fla.. enjoy having such a nice restaurant on the property. Makes it nice that you don't have to drive around area your not familiar with. Excellent steaks.

Martha W, Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Barbara7255, Thank you for visiting with us again this year and taking the time to write a review of our property and the Durangos Steakhouse attached to our lobby. My brother lives in Pa., so to torment him I call when I know its been snowing and yucky for days there to discuss the picturesque beauty of a Florida winter and all the outdoor activities we are able to enjoy. We hope to see you for many years to come as you escape the the harsh Pennsylvania winters.

We planned to stay here for 1 night before visiting the Space Center. When we arrived, we were given a smoking room when we requested a non-smoking room at booking. After calling the front desk, we were told that was the only room left, so we decided to leave. When we got to the desk they told us someone had just cancelled, and they gave us a non-smoking room. This room looked clean, but when we looked in the bathroom, the toilet was not cleaned, and when we tried to flush, it was clearly clogged. We got a refund, and spent an extra $50 to stay at the Residence Inn and had a great stay. Don't waste your time.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Angela C, Please accept my apologies for the experience you described, but after checking with our staff I believe you may have reviewed the wrong property. I would like to discuss your reservation further to ensure that if it was in fact our property, we can make the changes necessary so what you experienced does not happen to another guest. Please contact me at 321-269-9100 or 10168@hotel.bestwestern.com at your earliest convenience.

Beds were comfy. Room was clean. Hotel staff was friendly. Breakfast was ehhh. At 915 the attendant told me he was not authorized to put anymore food out. So we did not eat. All that was left was juice cereal and toast. Pretty chincey since the hotel was booked solid and we waited 20 minutes to get in the dining area. Breakfast closed at 930.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Mimi2sixboyz, Thank you for taking the time to write a review, we were smiling until we got to the part about your breakfast experience. I do not know who would have told you that we can not put out additional food at 9:15 am as our breakfast should be well stocked until 9:30. Presently we do not have a male breakfast attendant, so I'm really confused as to who would have denied you your due, what you should have expected from us. Please accept my sincere apologies and know that I will be speaking with our breakfast staff to ensure your experience does not get repeated.

We were staying here for the location near to the Kennedy Space Centre. Huge room and generally could be well appointed but it needs an uplift and/or a good clean. Breakfast was fine except cramped and crowded. Parking was good and there are plenty of eating opportunities all around

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
winsor265, After reading your review, I think you'll be pleased to know that we have started refreshing our rooms. At the moment we have completed about 50 percent of our rooms and will continue well into the new year. I hope you will give us the opportunity to show off our progress on your next visit to Titusville.

Hotel and employees were great as well as the room. Check in was easy. Complimentary breakfast my recommendation is to eat out. It was just so so! Our stay was just for the one night we had made reservations online the night before.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sylvia H, Thank you for taking the time to write a review of our property. We are pleased you enjoyed our staff and your room but disappointed that we did not meet your expectations in the breakfast room. We have a full waffle bar, strawberries, blueberries, a yogurt station with fresh granola and all the toppings, sausage gravy and biscuits, hot eggs, corned beef hash, sausage links, cubed potatoes, bagels, toast, jelly, cream cheese,oatmeal, grits, orange juice, apple juice, coffee, tea, hot chocolate, fresh fruit and three kinds of cereal plus we are always trying new ideas. If you have any suggestions we would love to hear them, please contact me at 321-269-9100 or 10168@hotel.bestwestern.com.

felt like the projects, would rather sleep in the car, smelled like someone was taking a piss in the small halls by the vending machines, washing machine was broke and no change machine there. room looks like it was built in the 70s and little to no change

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Amy W, I'd like to apologize for not meeting your expectations. If you'd like to discuss your stay further please contact me at 321-269-9100 or 10168@hotel.bestwestern,com.

Booking a hotel without seeing it in person is a very scary prospect for me ... so I was very nervous. However, I didn't need to be nervous when it came to Best Western Space Shuttle Inn!! The staff was courteous, the room was clean, and the overall experience was a success. We dined at the restaurant attached (Durango?) It had delicious food and was reasonably priced. In the morning we had the complementary breakfast and it filled us up for our day at LegoLand Florida. I would definitely recommend Best Western Space Shuttle Inn to anyone heading to the east coast of Florida!

Sometimes its the little things. We were imaging birds at Merritt Island and Viera Wetlands and carrying heavy camera gear into the room. There was no step down from curb to pavement!!! Would def. stay here again.

Stayed here Dec 30 and 31, while driving in and out of Miami for the Orange Bowl, trying to save a few bucks. Location is good. Room was clean, but mattress was very worn and uncomfortable. Breakfast was less than average, and served in a small room where the layout makes it impossible to enjoy if more than a few folks are in there. It is what it is, but next time I'll probably spend the extra $$ and stay elsewhere at this exit.

carpet not clean, sticky, smelling, room was smelling bad. small room, not a pleasant smell in the room . bed not neat and clean room size is small washroom is small with less space though it is full washroom

average hotel , good value , good location for overnight stay on way further south, good launching stage for many activities and or sightseeing in the cape Canaveral area, kids had fun in the pool, breakfast enclosed patio area is a good idea

it was very nice location wise, employees were very attentive , and friendly, no roaches, i would refer my friend to use this hotel and i will pass on the good news about their care of customer service.

We needed a reasonable place to stop on way to Key West. This had the most favorable reviews and price. The staff were super. Two difficult people in front of me at check in and the phone ringing off the hook. I wasn't crazy about the wait but it was amazing to watch the woman handle it calmly and efficiently. Breakfast buffet was quite nice and woman there kept area clean and stocked. Rooms were comfortable. Nice soap. Would stay again.

We stayed here for just one night before we went on a cruise. The rating I've given is based on the price we paid. It was a very cheap room so we weren't expecting very much. It came with a complimentary breakfast that included hot breakfast items, bagels, pastries, make your own waffles, toast, fruit, yogurt, juice, tea, coffee, cereal. So we were pleasantly surprised. It was a lovely bonus. The rooms (we had 3) were just your basic hotel room. There was a small fridge, coffee maker and desk. All rooms had a musty smell when we first entered but we kept the doors open for a while and got used to it. Rooms were clean and tidy and beds were fairly comfy. My one gripe was the 'pillows'. Although they weren't actually pillows they were fat, square, cushion type things which you couldn't sleep on. The bathrooms were very small but useable. Just remember that you get what you pay for. This is a very affordable place so don't go in expecting a 5 star resort. It's very good value for money. The staff on both check in and check out were lovely. If you are going on a cruise from Port Canaveral this place is about 30 minutes away which we didn't realise so wasn't very convenient.

Room and beds were very comfortable. Staff at front desk and at breakfast were efficient and friendly. Variety of food was very good. Found out there was a steak house on site, but didn't use since we already had eaten dinner before arrival. Would definitely recommend to friends or would stay here again.

Stayed here on a Sunday night on a business trip. Easy to locate right off of I-95, exit 215. Easy parking for oversized vehicle, front desk personnel were very friendly and accommodating. The room itself was dated but clean, with most of the expected amenities. A McDonalds restaurant next door and a steak house on the premises made for easy dinner options. On the down side, the bed was somewhat lumpy for me, and the toilet would run occasionally throughout the night to the point I had to close the bathroom door. Overall, a good stay if you are travelling in this area for a reasonable price. Breakfast bar was pretty good.

On my way to KSC from Miami - I stopped here for one night- very nice personal and friendly to accommodate your personal needs. Very good continental breakfast included! You also have access to the pool if you want. There is a steakhouse you can have lunch/dinner and as hotel user you have big discounts.

First stop on a trip around Florida the Best Western was similar to others I have stayed in - good value and clean with an adequate breakfast thrown in. With the subsequent Best Western that I stayed in after this to compare, I would say that the Space Shuttle one was most in need of an update. I had problems with the door entry card and had to change it twice. Good stuff - staff were very helpful and friendly and the hotel was close to every thing we wanted to see.

Best Western space shuttle inn is a good hotel to stay in when you visit florida by car. Nothing much happens around the hotel, but it is located near the highway. The hotel has a breakfast buffet included and a grill restaurant where you can have a good dinner. Rooms were clean and late check-in was not a problem at all. For fun activities, use your car to drive over to cocoa beach and visit the pier. Fish restaurants are recommended! Moreover, visit the Kennedy Space Center; it's very close to the space shuttle inn.

First of all, I want to say that the staff here was first-rate. Kind, welcoming, helpful, quick responses to problems (I had some minor room issues, and maintenance fixed it super-quick, AND on Thanksgiving, too). My main complaint is simply the age of the property. It's hard to hide the fact that this is about a 40-year old hotel. Room noise leaks very easily through the walls, so bring some earplugs if you're a light sleeper! Bath towels were surprisingly soft, but I certainly could have used a complimentary conditioner and hand lotion (there's only a shampoo included). Given the option, I'd probably stay here again; it's in a good location and met my expectations.

I would choose another motel this one is not suitable for me but I will say at other best western because all of them are not the same I say at best western it is a very good room most of them are awesome very clean and the beds are so comfortable I enjoy the saying I was upset about the tv because me being deaf I like to read the cc on the screen so I didn't watch it thank for your time

The management of this hotel had many employees working on maintaining the property each day, painting, cleaning, etc. Pride in ownership is obvious. Housekeeping staff was very busy tidying up the rooms after a "full house" weekend! Easy access to KSC, Warbird Museum and the US Space Walk of Fame Museum.

Helpful friendly front desk. Rooms dated, basic, but clean. Pool poor condition needs some repairs. A/C nice and cold. Breakfast average but adaquate. Restaurant good but evening traffic around hotel busy with restaurant.nothing special but it was the right price.

We booked online and then noticed we were given a smoking room. I called the hotel right away to get it corrected only to be told we would have to pay $10 more. I asked why the smokers didnt have to pay to stink up the room, as they are the ones who should be charged. She put us in a room next to 2 barking dogs where the owners left them alone all evening and from 7:00am the next morning. They had to pay $10 to have their pets in the room, the same as we had to pay for Not Smoking. When we went to the office, we were given no compensation or commiseration.

We booked through Hotwire (whose policy states all rooms booked through them are non-smoking), but when we arrived we were allocated a smoking room and had to pay extra for a non-smoking room. A manager was not available until the next morning and the receptionist stubbornly refused to give in, even though we showed her the booking details. Poor service!!!!!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Bvlue, Let me start by apologizing for the misinformation you received. We sell both smoking and non smoking rooms on Hotwire.com and all our partner sites. Our smoking rooms are less expensive as they are not as attractive smelling to non smokers. I'm not sure why Hotwire did not book you into the correct room type. I can only imagine it was maybe a hot rate deal that doesn't display the information, either way we are very sorry you were not accommodated. I'm not sure why you were not given my contact information when requested. I keep my cell phone on at all times and always welcome calls from our guests. If you would like to discuss your stay further please contact me at 321-269-9100 or by email at 10168@hotel.bestwestern.com.

Booking this room through Hotwire.com requires all rooms to be non smoking. However Best Western charges $10 extra for non smoking rooms, which is not what the terms and conditions for Hotwire states. So upon arival we found ou that Best Western charges extra for non-health hazard rooms - non smoking rooms are $10 extra as an upgrade. The front desk staff was singularly unhelpful and refused to provide acces to the manager to discuss. They refused to cancel the booking, leaving only option to upgrade to a more expensive room. Travelers beware!

I had booked this hotel on Hotwire, so initially I didn't even know the hotel until I paid. Once I found out I read reviews and they were good but mixed. I was in room 262, a non smoking room. The incredibly nice lady at the desk when we checked in told me I had paid for a smoking room only. I explained I had just quit smoking 8 months ago, she very generously moved us to a non smoking room at no charge. She didn't have to do that, nor even offer, but she did. Our room faced a nice green area at the back, it was quiet and no one around making noise. The room definitely needs a good updating but honestly, the towels were clean, the bedding was clean, the entire room was clean so what more did we need for one night. Around dinner time we went to Durango's Steakhouse (it's attached to the main office) and it was super yummy. After dinner we went to the office to print some documents we needed for the cruise, the use of the computer and printer were free. The evening crew working were fantastic and super funny. Over all we had a good stay. The only thing that would take us from a 4 to a 5 is updated decor and a larger bathroom :) thanks for the stay!

Hotel room was clean, however we found bed to be somewhat uncomfortable due to mattress protector.Felt clammy. Bathroom was very small but workable. Sink was in main area of room so no problem there. Breakfast left something to be desired. Coffee was good though and they cereals and bagels.

We stayed here after a long day at Kennedy Space Center. We were very tired and at first glance it did not appear to be a good hotel. But I would probably stay here again as the staff was great and even though it is an older hotel and all the rooms have doors on the outside, we were at the back of the property and it was very quiet. The hotel itself is right on a major road but great place to crash. Something to know is that there are no elevators, only steps but it is only 2 stories high.

The last review I wrote for the Space Shuttle Inn was not very favorable. I'm so happy to say that this time it showed that they are making great strides in improvement and it was good to stay there again. Still a small problem with the lighting and the small pillows and the sheets that you question if they're the right size for the bed. These problems are at all the Best Westerns, though the lighting at the Space Shuttle was far better than at other Best Westerns

Best Western Space Shuttle Inn was priced right, located appropriately and delivered adequately. The room entry was difficult and the TV remote was problematic. Breakfast was reasonable. Check in and check out were smooth and easy.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Garth D, Thank you for taking the time to write a review of our property. I'm not sure what happened with the remote in your room but I hope our staff was able to correct the issue. If you would like to discuss your stay further please contact me directly at 321-269-9100 or 10168@hotel.bestwestern.com. We hope the next time you are in Titusville, Florida you will consider us for your lodging needs.

We booked this hotel last minute and got a great deal. Room rates were affordable for the area. We used a Groupon but their average rates aren't bad. There isn't a lot to do aside from Kennedy Space Center. I don't want to poo poo the area because we didn't do a bunch of exploring. We had a late check in after driving from Savannah, going to Kennedy, then heading back to the hotel. Hotel is about 10 minutes from Kennedy Space Center and 20-30 min (ish) to Cocoa Beach. Rooms were clean, AC worked, hot water, nice pillows. I didn't really like the breakfast. Thats just me being a snob, my family ate it and they were fine. They could use more fresh fruit and fresher pastries. I had a biscuit that felt like I took the cinnamon challenge after one bite. Staff was friendly too :)

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sheena A, Thank you for taking the time to write a review of our property. I hope the next time your in Titusville you are able to explore the area, as there is so much to do. We have Airboat Rides, The Police Hall of Fame, The Valiant Air Command Museum, Merritt Island National Wildlife Refuge, The Enchanted Forest, and the Victory Casino Cruise Ship, just to name a few of the larger attractions. I apologize that you did not like the biscuits, not being a big fan myself of biscuits, I've found that they are truly yummy if you drown them in our delicious sausage gravy. We are constantly finding new and exciting way to improve our breakfast menu and hope that the next time you find yourself in the Titusville area you will allow us to serve your lodging needs and see what's new for breakfast.

Services were great. It was good to wake up for free continental breakfast. Good array of breakfast items. Had a 2 day stay. TV channels were hard to find out what programs were showing. No channel list provided.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
TY C, You've written and we've listened, I'm happy to announce that just yesterday, I signed an order for in room television channel line ups, they should arrive within a few short weeks. Thank you for taking the time to review our property and with giving us that lil extra push to get the channel line ups, your happiness is what we here at the Best Western Space Shuttle strive for. WE hope to see you again soon.

Doable, If you are able to get a cheap rate. Dogs are allowed, which is what attracted me for a one night stay. The area and some of the clientele seem a bit "iffy". It's right behind a McDonald's. Overall, no problems and a very convenient location, but probably would not stay again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Tammy O, We are pet friendly and as I've said many times, we love welcoming our four legged guests to the property. I'm sorry you did not find the local area to your liking. I hope that the next time you are in Titusville, you will allow us the opportunity to provide you with clean, comfortable rooms and a great breakfast to get your day rolling.

checked in--found out at morning shower there wasn't hot water and they should have known poor customer service , If the clerk knnew when I checked in---Guy in room next to me told me it was out for 2 days in the building

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Robert G, I apologize for the hot water being out. We did not realize that one of our sections did not have hot water until morning calls came in from guests. After our Maintenance team investigated and found that it was in fact the hot water heater we called in plumbers to replace it. I'm not trying to make excuses, but didn't want you to think that we were renting rooms without informing guests of the hot water situation. We tried our best to allow guests to take hot showers in other rooms that were not affected by the hot water situation and had housekeeping on duty to clean the "shower room" between guests. I hope that you will give us a chance to prove that the service and hot water issues are not up to our normally high service standards. If you'd like to discuss your stay further please contact me by email 10168@hotel.bestwestern.com or phone 321-269-9100.

Recently we were faced with no place to live while we waited for our house and had to live in a hotel for 4 months. We decided on the Best Western Space Shuttle Inn in Titusville, for several reasons, location and pet friendly (we have a dog). During our stay the employees were all very nice, helpful and made our stay less of a inconvenience and made us feel at home as much as possible in hotel living.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Bonnie S, Thank you for taking the time to review our property. It was a pleasure serving your lodging needs while you waited for your home. You folks, became family to us, while we were all very happy for you when your house came through, we sure miss your friendly faces. Please stop in anytime you are in the Titusville area and say "hi" our staff would love to hear from you guys. Hope to see you soon.

This motel is old, shabby, dated. It is not up to the usual Best Western quality. The breakfast is better than average and there is a restaurant attached. Just OK. Needs updating and new carpeting to compete with other chains at the price. I would not stay there again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Linda S, I'm so sorry you were not satisfied with your stay, Please contact me at 321-269-9100 or 10168@hotel.bestwestern.com if you'd like to discuss it further, This does not sound like an experience that our guests have come to expect from the BW Space Shuttle Inn. I look forward to speaking with you.

We stay here every time we visit the area. The hotel may be a little dated, but it is always clean. The staff is wonderful and helpful. I highly recommend going to Durango. The steaks are excellent and the staff there is great also. We had a problem with hot water and the staff responded within minutes. I no longer look to see what other hotels have to offer when visiting the area.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Charles F, Thank you so much for taking the time to write a review of our property. We appreciate your loyalty and look forward to your next visit.