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Best Western Hotel Space Shuttle Inn, Titusville

3.5/5  - basé sur 803 notations.
3455 Cheney Highway, 32780-2502, Titusville, United States - See map
Best Western Space Shuttle Inn - Best Western Space Shuttle Inn The Best Western Space Shuttle Inn is ideally located in the center of Titusville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Space Shuttle Inn, located just a short drive from Daytona Beach, Sea World, Walt Disney World and Universal Studios, and is situated just minutes from the world-famous Kennedy Space Center in Titusville, Fl , is the ideal place to stay when visiting southwest Florida. Exciting attractions and local landmarks are all within reach and just minutes away from this Best Western Titusville hotel, including the famous Kennedy Space Center, Dixie Crossroads Sea Food restaurant, nationally recognized and toured Nature Trails, Atlantic Ocean beaches and more. The Space Shuttle Inn is also close to Port Canaveral Cruise Terminals, American Police Hall Of Fame, the United States Space Hall of Fame and more. Your vacation is what you make of it while staying at the Best Western Space Shuttle Inn at Titusville. The family-owned and American-operated Best Western Space Shuttle Inn offers premium amenities and personalized service for an unforgettable Titusville hotel experience. We offer every guest a complimentary full breakfast, free Wi-Fi, the convenience of our on-site Durango Steakhouse and Lounge, access to the lobby computer and printer, cable satellite television and full use of property barbeques. After a day of exploring area attractions, our spacious accommodations provide a comfortable place to relax and unwind. Business guests of this hotel near Kennedy Space Center will also enjoy the Best Western Space Shuttle Inn's close proximity to local businesses, including Bristow Academy, Parrish Medical Center, Boeing and Wal-mart. We even offer special rates for government, AARP and military guests of this Titusville, Florida hotel. Our team members are standing by 24-hours a day to ensure you have an unforgettable Best Western Titusville, Florida experience. Book online today to save at the Best Western Space Shuttle Inn.

Best Western

Hotel Space Shuttle Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 807 guest reviews
NOTE ISSUED
Excellent
157
Very Good
274
Average
217
Poor
98
Terrible
61
REFER TO NOTICE
Business Business
51
Couples Couples
289
Family Family
264
Friends getaway Friends getaway
70
Solo travel Solo travel
70
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good for one night"

4
11/11/2018

We stayed here for one night to go to Kennedy space center. It was good for one night. It is a bit run down, and could use some love. We ended up going to Waffle House right beside the hotel and that was nice and convienent for the morning.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
KQQ, Thank you for taking the time to write a review. We agree that our property has seen some wonderful days, which is why we are in the middle of a complete remodel. We are currently renovating the entire property with an estimated completion date of late February we hope you will visit us again to see all the upgrades we are installing to improve your guest experience. Wishing you a lovely week, Martha W

"good location"

4
10/11/2018

the hotel is right near a major highway intersection. The room was large clean and comfortable at a good price. It came with a free breakfast. There are a number of restaurants around the hotel and 11 miles from the Kennedy Space center.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dan, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your visit and hope you will return after our complete remodel to enjoy all the updates and upgrades we are adding to the property. Wishing you a lovely week, Martha W.

"A GREAT SNOOZE & CRUISE OPTION"

4
07/11/2018

We chose this hotel through Go Port Canaveral website because they offered a cruise and snooze package with parking. The staff was very friendly when we checked in and when we checked out. The lady when we checked in was able to put us in adjoining rooms so we could be close to our friends. The rooms were very clean. The hotel is older but they have done a good job keeping it clean. The beds and pillows were very comfortable. I absolutely recommend the on-site steak house! It was wonderful!!! The steaks were great and so was the staff. If your looking for a great value for the money spent, definitely give this place a try!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Lisa, Thank you for taking the time to not only write a review but to acknowledge our staff. We appreciate you and your kind words and hope you will return again soon. Wishing you a lovely week, Martha W.

"Old hotel with a brand name on it."

2
23/10/2018

You would think for a Best Western, it would be a superior product. Not this one. This is a older hotel that has a sight update. It's a place to lay your head for the night. The pool is small, the dining area is even worse. The parking lot is shady AF at night.The room smelled and was noisy, with the neighbor being all around you. I stayed for two nights, I won't go back. It was a dissapointment.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Sue, I'm so sorry that you did not enjoy your visit with us. We agree that you should expect a superior product when booking a BW and that is why we have decided on a full remodel. At the moment our remodel is in full swing and includes all new bathrooms, LVT flooring, porcelain tile floors, all new furniture and a new lighting package. The exterior of the property is also receiving a facelift and new lighting as you mentioned. As for the noisy neighbors I wish you would have contacted the front desk so we could have addressed the issue while you were on property. We could have moved you to another room, or requested the neighbors settle in. We hope that you will reconsider and visit with us again once our remodel is complete to see all the changes we are making to improve us. If you would like to discuss your stay further please contact me at [email protected] or 321-269-9100. Wishing you a lovely week, Martha W.

"Clean hotel"

4
04/10/2018

Nice hotel, reasonable rates, good location. Staff very professional and friendly. I would recommend this hotel. Nice workout room and swimming pool area. Lobby very clean. Felt very comfortable there.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jane, Thank you for taking the time to share your experience with us. We are pleased you enjoyed your visit and hope you will return soon. Wishing you a lovely weekend, Martha W.

"Tired looking"

2
14/09/2018

We stayed for two nights and found the room and bathroom to be really tired looking. The toilet seat was loose. They have converted to soap and shampoo dispensers which I do not care for. The sheets were so old that they should have been in the trash. They were thin and nothing but fuzz balls. On a positive, the staff was very friendly and the breakfast area was large with a good selection.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Betty, Thank you for taking the time to write a review. We are sorry that you were not pleased with your visit. We are working hard on correcting our issues and hope that you will return soon to see all the positive changes we are making. Wishing you a lovely week, Martha W.

"Very Dated Hotel"

2
13/09/2018

We stayed here for three day while visiting the attractions in the area. The hotel is well worn from carpets to bathroom fixtures. The front desk staff were very kirt when answering questions. We have stayed at other BW hotels and this one fails to measure up.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Tom, Thank you for telling us about your visit. We are very sorry for that the staff was not up to par. All of our employees are normally chatty Kathy's. I really have no explanation for the kirt behavior you referenced, and I will be inquiring about it during our next morning meeting. As for the dated rooms we are in the middle of a full remodel to address these concerns and hope you will stop in again to see all the changes we are making. Wishing you a lovely weekend, Martha W.

"Disappointing"

2
11/09/2018

I paid $77 for a king room with a fridge and microwave. I saw the negative reviews, but I felt like I had gotten a decent deal at the time, so I kept hoping that the negativity was not true. Upon arriving, the receptionist was friendly, but just stepping into the lobby you can tell how outdated the place is. Went to my room, and found that they had given me 2 queen beds instead of my king. Back at the lobby, I was told my reservation had "gotten lost" or something, but the receptionist was able to switch things around so I could get what I had paid for. However, the new room did not have the fridge or microwave as advertised. Although the room was clean, it smelled very musty and the carpet felt damp. The toilet seat was falling off (I screwed it back on) plus it was chipped, there was some mold in the shower, and the whole place was shabby and outdated. I didn't use the pool, but that looked fine. The one redeeming factor of the place is the free breakfast. They had a nice selection, with hot items as well as a build-your-own parfait and waffle station. Although the space there is cramped, the staff kept it well stocked.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Melmudder, Please accept our apologies for your dissatisfaction with your recent visit. I will be sharing your review with our staff, so we can learn from your experience and hopefully prevent another guest from having a similar one. We hope that you will return in the near future to see all the changes we are making. Wishing you a lovely week, Martha W.

"A nice hotel"

4
06/09/2018

Nice hotel next to the beach. It was clean and we had a nice room. All you want is in the room. Breakfast was good if you order something from the menu and not from the buffet. A nice pool and bar also there and for the first arrive you get a free drink.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Evard T., While I'm pleased you enjoyed your visit, it could not have been at our property. We are not next to the beach (wishful thinking), we do not have a bar at our pool (would be a dream come true, although not sure how much work we'd accomplish) and our breakfast while fabulous does not offer a menu option. I hate to steal the thunder of the property your review was intended for. However if your ever looking for a property inland, please let me know we'd love to have you as our guest. Wishing you a lovely week, Martha W.

"Great for the price!"

4
21/08/2018

OK, so it was a $60 hotel. It is not the Waldorf, or Hyatt Regency, or....ok, whatever. Rooms were adequate and clean, a little musty. nice pool and inexpensive. We were Cruising out of Port Canaveral so we booked parking separately and saved about $30 using CruiseTIme.. Breakfast was decent, again, for the money, with lots of options, fresh fruit and good coffee. Wifi worked well enough to watch Netflix. What more do you want?

"Decent place"

5
19/08/2018

This motel was clean. .nothing really stands out..but does have a nice breakfast buffet..it's fairly close to Kennedy space center..we watched a launch from a place about 3 miles from our room..overall..no complaints

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jeff, Thank you for taking the time to write a review. We appreciate your opinion and hope you will return after our renovation so we can wow you with all the upgrades we have instore for you, our guest. Wishing you a lovely week, Martha W.

"Staff nice / hotel is too old"

2
14/08/2018

The magnetic door locks worked about half the time. Locked out of my room several times. The staff blamed it on high humidity, but the locks were clearly fragile if not broken and need to be replaced. Much of the time (esp at night) there is just one person on duty for the entire hotel (100 rooms or so). No laundry facilities. Nearest public laundromat facilities are 2 miles away, and it's a doozy. The staff seem to realize that most customers are generally unhappy. Most staff do their best to accommodate, saying the place is old and needs rehab (they are right). The stairs and bannisters have been painted over so many times they are thick with black paint. All the AC units leak all over the balconies. There are cute cats all over the premises that the staff take care of. There is a Waffle House and Circle K within walking distance so very convenient. The pool deck has orange cones and wood boards covering over places where repairs need to be made. I nearly broke my ankle walking over a broken water outlet on the sidewalk (I was ok). Rooms smell musty and moldy (you get used to it after a few days).

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Scott, I'm so sorry for the experience you shared. We will be remodeling soon and we hope you will come back to see all the changes we have in store for you our guests. Again my apologies for the issues you shared. Wishing you a lovely week, Martha W.

"Horrible experience, dirty hotel "

1
13/08/2018

It was a horrible experience. I tried to not judge the reviews and wanted to have my own impressions but I shouldn't have booked at the Best western, totally waste of money! We've been given a room with a Super loud AC, it would have been impossible to sleep with this crazy noise. Nobody cared at the front desk, not an apology or someone to offer a solution. I requested to move room but it was not appreciated at all. I have been given 2 full beds instead of the king that I paid extra for. A little bit upsetting but the noise from the AC was way too loud! The new room was right next door to the previous... So we could still hear the AC being loud. Pointless to move. Rooms are far to be cleaned with filthy disgusting smell, ants on the desk, bathtub full of hair.... it is not worth what I paid and i should be refunded for all these hassles. I wanted to give a try to best western hotel but never again!!!!!!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Didicelaeste, I am so sorry for your experience. Please contact me at 321-269-9100 or by email at [email protected] to discuss your stay. I look forward to hearing from you soon. Wishing you a lovely stay, Martha W.

"Breakfast excellence . . . Oh my, yes!"

3
11/08/2018

This is an old facility that is showing its age and its wear and tear. We were fortunate to get a room the first night we stayed there as we arrived in the area with the newer facilities showing no rooms available. We ended up staying two nights because the staff's effort to make our stay the best possible was on point. Yes, the facility was okay at best, but the front desk folks and maintenance crew were excellent. A special shoutout to Elizabeth in the breakfast service. This complimentary breakfast was as good as many $20 range breakfast buffets. Handmade yougart/fruit parfaits were delicious. Elizabeth made sure the small eatring area was clean and inviting through the entire morning. Food was hot, delicious and frequently replenished. I understand the facility is to be refurbished soon. I just hope the excellent staff will be taken care of during this time.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Mnhicks55, Thank you for your honest and lovely review. We have such a wonderful staff and it is such a treat to see that they are appreciated by our guests. We are very excited about our upcoming renovation which will be starting shortly. We hope you will come back again soon to see all the fabulous changes we have in store for our guests. Wishing you a lovely week, Martha W.

"Disgusting "

1
11/08/2018

Just driving up it looks very out dated. Then we went around back to our rooms. We had two rooms. My parents and sister were in one and it smelled so musty. A cleaning lady was standing in ours. She said someone forgot to put shampoo refills and that she needed to go get them. We always check our beds first. We wouldn't let our kids go in the room. We found bed bugs all along the edges of our mattress. So we then checked the other room and at least one bed had several! This room also was out dated and smelled so bad. We got a full refund and went to the Hampton Inn down the road.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jenny, Your review is very concerning. Did you speak with the front desk about your issues? As I cannot not find any mention of the problem you described or a recent two room refund in our system. Please contact me at 321-269-9100 or [email protected] to discuss your experience. My apology for the situation you described. I hope to speak with you soon to figure out what happened and ensure a positive experience for future guests. Wishing you a lovely week, Martha W.

"Good Location"

4
10/08/2018

This hotel is in a good location off I-95. I was a little concerned that it was looking a little outdated on the outside but the rooms were in excellent shape and very comfortable. I felt safe and the staff was accommodating. I will stay there again when I am in the area.

"BUGS AVOID!!"

1
03/08/2018

Disgusting place covered in bugs (cockroaches, ants and who knows what else) picture was taken when I opened the shower curtain.. what a great surprise! Ants on dressers and desk.. room was a non smoking yet stank of ciggerettes and BO.. I've stayed at plenty Best Westerns, this one is by far the worst one I've ever stayed at and corporate will be getting a call!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Trevor, My apologies again that you did not enjoy your visit with us. I have left you a voicemail and my phone number if you would like to discuss it further. Wishing you a lovely weekend, Martha W.

"Handy location for Kennedy Space Centre "

4
30/07/2018

Easy drive to Kennedy Space Centre, we hired a car for a week and it was really easy to get there and back. Many child friendly eateries within walking distance or short drive. Felt safe walking around area including walking to Walmart. Paid about $75 Uber fare from Orlando. 5 stars for location. Rooms and outside areas were clean enough and plenty of parking. Pool area was clean. Housekeeping was good, staff were friendly especially the lovely breakfast lady. Rooms were big enough and beds soft and comfortable. Bathroom was functional. We did have issues with the key not working very well but they fixed that for us. The free wifi wasn't very good. The free breakfast was great. Room was mostly quiet, we had a room at the back which was probably quieter than the front rooms. It's a budget hotel/motel so don't expect fancy rooms or guests but it was a great stay for the price. It only loses a star due to poor wifi which was important for us.

"Noisy guests disturbed our stay"

3
23/07/2018

The Best Western is your average motel but noisy guests spoiled our one night stay. The breakfast room was very cramped and we had to take our food back to our room. The receptionist was however very friendly.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
K1206QKsimoneb, Thank you for taking the time to rate us. We are very sorry to hear that other guests ruined your visit with us. We try our best to ensure guests are respectful of one another with regards to noise. I apologize that we failed you. We hope the rest of your trip went well and hope you will visit with us again in the future. Wishing you a lovely week, Martha W.

"The Worst Western"

1
09/07/2018

I had a cruise departing on June 29, 2018. I decided to book the park and cruise through Go Port Canaveral and check in on June 28. My choices for hotels were pretty limited so I chose what appeared to be closest to the space center and looked pretty decently priced and clean. When we arrived, right away I noticed a man under a car doing engine work. The car looked like it had been sitting for a while. I considered that it may not belong on the property and I walked on in to check in. There was a worker behind the desk with a baby on her hip. My immediate impression is that it was unprofessional but I am also a mother and I know you can't always plan for things. I finally settled on this might be one of those occasions. I proceeded with check in and went to the room they assigned me. On the way through the parking lot there was a man walking with no shoes, eating out of a bowl of ramen noodles. All around we saw people sitting outside the rooms smoking and drinking beer and having conversations with their neighbors. The motel seemed to have a permanent residence apartment feel to it and not like a temporary overnight stay feel to it. Never the less, we carried all the luggage up the stairs to go to our assigned room only to find they had given me a king size bed for three people. We then carried all of our luggage back down the steps and went back to the office to tell them. I also mentioned to the clerk that the room appeared to have been heavily smoked in. They apologized and then gave me a different room on the same floor with two full beds. We proceeded back to the new room and had to walk through a crowd of sidewalk smokers and drinkers to get our luggage back up the steps. It had a very unsafe feel to it and we began discussing how we should have chosen other accommodations. We went into the new room, which also obviously had a very strong cigarette smell in it (All rooms were supposed to be non-smoking). As soon as we entered the room we immediately noticed not just the smell but the air conditioner seemed to be struggling. We turned down the air, killed a spider I found crawling on the bedside table and decided to go to dinner. When we returned, we walked back through our crowd of smokers and drinkers, I found another bug, killed it and found the room to be even warmer than when we left. We started calling around to try and find other accommodations. During my phone calls with Hampton Inn, Holiday Inn and Comfort Inn, I was told that the Best Western in Titusville is HUD housing, so most of the residents are permanent. We were very fortunate to find a place that had one room left. Most of the hotels were booked up due to a rocket launch scheduled for June 29. We immediately carried all of our luggage back down the steps and I went to the office to return the keycards. I explained to the clerk we would not be staying there and why. Her response when I told her everything was, "ok", Just the words "ok". Unbelievable. I just added poor customer service to my list of reason why this location deserves such a poor rating. Due to this experience, I will never book through any Best Western again. Go Port Canaveral was notified of my experience as well.

Martha A, Manager at Best Western Space Shuttle Inn, responded to this review
Beverlyg73, First of all I'd like to apologize to you something my staff should have done during your visit. So my apologies that you were not made to feel welcomed and that your check in experience was not upto our normal friendly standards. Also when you were leaving our staff should have inquired as to why and found a solution or at the very least acknowledged your concerns. This seems like a training issue I will need to address immediately. As for a baby I'm not sure why a child was behind our front desk as none of my front desk associates have babies or toddlers, but we have many guests that have small children that they bring by to say hello. Not an excuse as they should never be behind our front desk. I'd also like to clarify we are not a long term lodging property. I'm not even entirely sure what HUD is. We housed hurricane FEMA victims many months ago but they have been gone since March. Many of our guests are travelers with families who enjoy sitting outside their rooms and chatting with each other. We also have many contractors from the Kennedy Space Center that visit with us and being they all work together become friendly with their neighbors. We try to encourage them to enjoy the evening air on the screened in porch near the pool but honestly can not make them go there if all they are doing is sitting outside there room chatting. I believe many folks choose our exterior corridor property as it is a more relaxed environment to spend time with family and friends while enjoying the Florida weather. Again I'm so sorry I know we worked out your room with Goport but if you'd ever like to give our independently owned and operated Titusville hotel another try please contact me directly at 321-269-9100 or by email at [email protected] On a lighter note, I hope your cruise was outrageously fun, and everything you imagined. Wishing you a wonderful week, Martha W.

"Pre cruise stay"

5
06/07/2018

I've stayed at many hotels pre-cruise in the Cocoa Beach and Titusville areas and I have to say this one has the friendlist staff of any of them, price is great, and included breakfast is better than most in this price range, very highly recommend to anybody about to cruise out of port Canaveral

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Ragenx, Thank you for taking the time to review us. You have made my day. I love hearing about our friendly staff. We hope you enjoyed your cruise and can't wait for your next visit with us in Titusville. Wishing you a lovely week, Martha W.

"ewww"

1
04/07/2018

This room was booked as part of a group. The room smelled of mildew. Our second bed had used sheets on them. We took pictures as we didn't think anyone would believe this. Utterly disgusting. Flying bugs were coming out of the sink drain, had to close it to keep more from coming out. Would not recommend this place.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Lovinlife807, I am so sorry for the experience you described. Please contact me directly at 321-269-9100 or by email at [email protected] to discuss you stay.

"Nice stay for the price "

4
28/06/2018

Booked through Hotwire - and paid $75 for room including taxes and such. It was a decent room ... not the Hilton, but not terrible. We got a free appetizer coupon for the local steakhouse beside the restaurant. Also had a free hot breakfast in the morning - powdered eggs, sausage, biscuits, waffles, granola, etc. We were pleased with our stay.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Maidenofthesea, Thank you, for taking the time to write such a kind review of your stay. We hope you enjoyed your cruise and will visit with us again soon. Wishing you a wonderful week, Martha

"Good for a short stay"

3
27/06/2018

Large rooms, nice breakfast buffet. Hotel is showing its age. We arrived after our Disney Cruise with our family of eight and booked 3 rooms: a king and two doubles. Couple of items were missing, no soap in the King room and no microwave in one of the double rooms. All-in-all it was an OK stay and the price was right.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Pawleysonthebeach, Thank you for taking the time to review your visit we us. We must agree we are an older property but we will be rectifying that shortly with a full renovation. So please be sure to visit us again before your next cruise. Wishing you a wonderful week, Martha W.

"Our Goto Cruise Hotel"

5
10/06/2018

Very clean, cheap and friendly place. This is our go to hotel when we cruise out of Port Canaveral. Off I-95 in Titusville, take a few about 15-20 minutes to get to the cruise port. There are several places near there for the last minute items you forget. You have three turns a nice little scenic drive down Hwy 1. The hotel has always bee clean, the staff friendly and inexpensive. Highly Recommend.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Glenn, Thank you for the wonderful review we appreciate you taking the time to recommend us. We hope you enjoyed your cruise and will visit with us again soon. Wishing you a lovely week, Martha W.

"Close to Kennedy Space Center"

4
08/06/2018

We were looking for a place near the space center and found this place right off Highway 95 in Titusville. The rooms are fairly old but have all of the necessary things to make your stay a mice one. The beds are comfortable and the staff is very helpful and make you feel like you are really welcome.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Ekeller115, Thank you for taking the time to write such a kind review of our property. While we are an older property, we have tried to maintain our rooms to make folks such as you feel welcome. We hope you enjoyed the rest of your travels and will return soon to visit with us and see all we have in store with our upcoming renovations. Wishing you a wonderful week, Martha W.

"Pleasant hotel near Kennedy Space Center"

4
08/06/2018

Hotel is perfect place for visit Kennedy Space Center - only 20 minute by car. Clean rooms, delicious and big buffet breakfast - eggs, pastry, homemade waffles, yoghurts, fruit, juice, coffee, tea, cereal, sausage, muffins. Very pleasant staff.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Lucie, Thank you for taking the time to write a review of our property. We are pleased you enjoyed our hot complimentary breakfast and hope you will return soon. WIshing you a lovely week, Matha W.

"Fly-snooze-cruise package"

4
31/05/2018

We stayed here for 1 night pre our Disney Fantasy cruise out of Port Canaveral, booked through Go Port Canaveral. Depending on pick ups/drop offs it was 30-45 minutes from/to each the airport MCO and the Port. The room was fine for one night, free apples in reception, and the included breakfast was better than expected with a couple of hot options as well as fruit, HB eggs and cottage cheese in the fridge. The room did smell a bit of stale smoke though, despite it being a 'non-smoking' room. There is a walmart and publix within walking distance along with fast food outlets. We ate at the onsite steak restaurant which we would recommend.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
RubberDuckie89, Thank you for taking the time to write a review. We are pleased you enjoyed your evening and hope your cruise was amazing. Wishing you a wonderful weekend, Martha W.

"Had a GREAT experience!"

5
30/05/2018

The front desk staff was very friendly and exceptionally helpful regarding our trip to Kennedy Space Center. Our rooms were clean and up to par. We really enjoyed our stay and the hot breakfast was a plus!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Lookitschrisomg, Thank you for taking the time to write a review. We are pleased you enjoyed your visit and hope the rest of your vacation was outta this world. Wishing you a lovely weekend, Martha W.

"Customer service was excellent"

5
29/05/2018

Hotel was noce. Close to everything. What stood out to me was was dealing with thea. Best customer service ive ever encountered. Friendly, fast, knowledgeable, she is reason i will come back! Breakfast was really nice too. Lots of options!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dear Tmisko1986, Thank you for taking the time to rate our property and for recognizing our staff. We appreciate you and hope you will return soon.

"Don't stay here"

1
26/05/2018

We chose this hotel for an overnight before cruising. The room was very musty smelling and outdated. I woke up to find a lizard on the wall in the bathroom and overheard other guests complaining of roaches in their room. The electronic key system wasn't working and each time we left our room, we would have to go to the front desk and ask for assistance to get back in. Upon check out, asked to speak with a manager but was told no manager was there at the time aNd that I should call the Best Western home office. Really?!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Crystal, Thank you for taking the time to write a review. I'd like to apologize for not meeting your expectations. If you'd like to discuss your stay further please contact me at 321-269-9100 or by email at [email protected] Wishing you a wonderful weekend, Martha W.

"Ok for exploring Kennedy Space Centre"

3
24/05/2018

We stayed here for two nights to explore Kennedy Space Centre. Drove in straight from Orlando Sanford from Glasgow flight, easy to find, and quick check in with friendly staff - 5 year old even got a free packet of crisps from reception staff!! Room was tired looking with noisy air condition but was clean. Ate at the local diner both nights and complimentary buffet breakfast was fine although breakfast room quite small. One of the rooms was playing loud music between 12 and 1am but couldn't do anything about that. Convenient for Kennedy Space Centre with Walmart round the corner to top up with food, but imagine there are better places in the area.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
TonyJudge, Thank you for taking the time to write a review. We hope you will return after our remodel to see all the changes we have planned Wishing you a lovely week, Martha W.

"Lovely staff, Clean rooms."

4
22/05/2018

I booked this hotel as I was going to the Kennedy Space Centre and wanted something close by, the price was reasonable, beds comfortable, room clean and in good condition. To be honest, it was a little hard to find if you are trying to find it while driving along the highway, its a little set back behind the Waffle House and McDonalds. Room at the back of the building was nice and quiet.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Matt, Thank you for taking the time to write such a nice review. We are pleased you enjoyed your visit and hope you will return again soon. Wishing you a lovely week, Martha W.

"Worst motel I've been in in recent memory"

1
28/04/2018

Made a last minute decision to visit the Kennedy Space Center. Found this place on the AAA site. It had a hidden bargain price. When we got there, saw the place and looked at the room, we knew why. It was prepaid so we stayed. Haven't seen a motel like this since I was a kid. Stay away!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
BossMS, My apologies for you not being advised before your visit that we were built in the 1960's. While we have had many updates since then we have not remodeled the exterior and we are pleased to announce that this year we will be undergoing a complete transformation. Our remodel will include the interior and exterior of the property. Hopefully our guests won't miss the time travel feel to another decade and feeling like a child away with the folks lol. Seriously though I hope that you will visit with us early next year to see all the changes we have implemented and to give your honest opinion of how we did. If you would like to discuss your stay further please contact me directly at 321-269-9100 or [email protected] Wishing you a wonderful week, Martha W.

"run-down and stale smelling"

1
15/04/2018

I stayed here for one night after being on the road for 10 hours . . . was too tired to ask for another room as I looked into a few of the empty rooms and they all had the same grungy demeanor. So I have been traveling for some 52 years (since the age of 2) and this place by far is one of the worst I've stayed in. 1- the stale smell as I entered the room almost knocked me over . . .I even became light headed and kept the door open for over an hour to try and let in some fresh air!! WOW !! It smelled like my great aunt's place when she became bed ridden and couldn't clean anymore. 2- carpet - it looked stained in places, felt grungy and sticky and I think the scheduled rug shampoo is about 2 years overdue. I was literally afraid to take off my shoes. 3- the desk is right at the window . . the legs were wobbly (room 143) and I was concerned that if I leaned my arms on it . .the poor desk would collapse . . . 3a - the desk chair is situated right in front of the A/C, literally one foot away . . so when I went to sit down I noticed condensation on all the plastic parts of the chair . . I wiped it down and turned off the A/C, but needed the fan to try and get some fresh air into the room and I just couldn't sit there and have that A/C fan hit me like that even at low speed . . . luckily there was another small table in the room . . . and I used that table for my laptop. 4 - the wrinkles in the duvet covers are really set in. I don't think they have ever been cleaned, certainly never seen an iron . . . my guess is that it's taken off the bed to make the bed and then it's put right back . . without even any attempt to take out the wrinkles . . . I did better with my laundry when I was in college and didn't know how to do laundry . . . 5- there was a sticky feel to both the desk and small table . . I just wiped them down myself . . . I was too afraid to have whomever inspected and signed this room off as ready come back and "clean" it for me . . . scary . . . There is no possible way I will EVVEERRRR come back to this dump again . . . . If this is what I can expect from a Best Western then I will never stay at another Best Western again . . .

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Headchefed, I'm very sorry for the experience you have described and will be sharing your review with our entire housekeeping and maintenance staff. While we are an older property in need of a renovation which is due to start soon, that is no excuse for a lack of cleanliness and maintenance. I'm sure that the condensation you saw on the desk and chair was due to the high humidity we have here in Florida and with us being a exterior corridor as soon as you open the door the moisture appears but that is not excuse is for the sticky feeling you mentioned. Please accept my apology again for your stay and know that each Best Western is independently owned and operated. Wishing you a wonderful day, Martha W.

"visit to kennedy space center"

3
10/04/2018

this hotel is very close to Kennedy Space Center and worked for what my family needed for our trip there. The hotel was what we expected for the price. We would stay here again if we come back to the space coast

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jennifer, Thank you for taking the time to write a review. We are pleased you enjoyed your visit to the Space Coast and hope you will return soon.

"Worst Hotel Ever"

1
08/04/2018

Wouldn't even get out if the car upon arrival it looked so run down and unsafe. Called front desk and manager was unavailable. Front desk clerk told us police were called to hotel almost every night. Should have listened to reviews and the endless excuses offered by hotel management. Never again. Read the reviews first.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dave, I would love to speak with you. Please contact me at 321-269-9100 or by email at [email protected] I look forward to speaking with you, Martha W.

"Great location"

4
01/04/2018

We picked this hotel due to it's proximity to Kennedy Space Center. There were also many food choices around this hotel that made it ideal for our family. We would recommend this hotel due to the location and the helpful and friendly staff.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Jeremy, Thank you for taking the time to rate us. We are pleased you enjoyed your visit and hope you will return again soon. Wishing you a wonderful week, Martha W.

"Clean, Comfortable, Convenient"

4
22/03/2018

This "Inn" is comprised of several older buildings and each room had its own entrance. Breakfast was available in a small separate area as well and the choices were plentiful. Our room was away from the road so we anticipated a quiet night. However, the party next door was having a party so we were concerned but the wall between us adequately dimmed the noise. Comfortable bed, friendly staff, and plenty of information for a newbie about the Space Coast area.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Denise, Thank you for taking the time to write a review about our property. We are pleased you enjoyed your visit and hope to see you again soon. Wishing you a wonderful day, Martha W.

"We stayed here before our cruise."

4
19/03/2018

The hotel is clean and in a good location for our needs. It is a large property and parking was easy. The room came with breakfast which is normal and the dining area was separated from the other buildings. The dining area has an extremely poor layout for the number of patrons. It does not flow at all. Otherwise, I will definitely use this property again.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Randy, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your visit, with the exception of our breakfast layout. We have tried to simplify the flow as best we can with the space we have. I will have to take another peek and see if we can move some items around to make it easier for folks to get through the line more quickly. We hope to see you again soon.

"Excellent hospitality"

5
19/03/2018

I recently stayed with BW and I had a wonderful experience. The girl at the front desk was just so sweet and helpful. She also gave me additional information regarding Kennedy Space Center visitors complex in addition she gifted me with a NASA keychain. Desssi I believe was her name. Excellent breakfast I might add! Will definitely stay here again.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Cate'Laya r, Thank you for the wonderful review. Dezi is one of our newest staff members. So it is so nice to hear that she has taken such a shining to the hospitality business which is serving you our customers. We can't wait to see you again and hope you will love what our remodel has in store for us.

"One night stay "

3
17/03/2018

It's dated but comfortable, the lady at the desk was awesome and very helpful, the attached restaurant Durango was really good and cheap to but also dated. Other then that we found the room clean and quiet.

"Vacation"

5
16/03/2018

We have stayed here for 4 years, bike week each year. We book online and get a great rate. The staff is really accommodating. The rooms are very clean and comfortable. If you have any issues they will fix right away or move you. The breakfast is excellent. They have so much to choose from.

"Excellent staff"

5
12/03/2018

I had a very pleasant stay! The staff was wonderful, the room and property were clean, and it was a great location right off 95. The full breakfast was delicious. Absolutely no complaints. I look forward to returning!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Itsme0001427, We are very pleased you enjoyed your visit with us. We can't wait for your return and for you to see all the upgrades our remodel has in store for our property. Wishing you a fabulous day, Martha W.

"Disappointed"

2
12/03/2018

Could be better. The rooms could be better. Other than breakfast everything was just sub-par. I only stayed one night but after that one night i likely won't be staying there again. The service of the staff was good.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Seanheights89, While we are pleased you enjoyed the breakfast and the service of the staff, we apologize for your disappointment with the property. We are an older property that is in the starting phases of a complete renovation. Our renovation will be completed in October of 2018. We hope that you will come back then to see the changes we have made to update our property and enjoy our breakfast. Wishing you a wonderful day, Martha W.

"Dump"

2
06/03/2018

The clock and phone didn't work, not a huge deal. My son found some bike shorts in the corner of the room. The room didn't feel clean. The breakfast bumps it from 1-star to 2. The location is good. The restaurant must be good, we returned from Canaveral and there was nowhere to park for our room

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Brent, Thank you for writing a review. We are pleased to read that you enjoyed your breakfast with us. We are very sorry to see that your room was not up to our normal standards. We have been working hard with hiring new housekeeping staff to try and improve upon our standards. We hope that you will visit with us again in the future to see our progress. Wishing you a wonderful week, Martha W.

"Satisfactory for one night"

3
17/02/2018

We stayed at this inn for one night while en route to Port Everglades to get onto a cruise ship. It is a classic, old-style highway motel in that there are no interior corridors, but rather drive up-to-your-door rooms. I stay in a lot of inns for travel each year, and I won't say that this place is horrible. It's just not remarkable. The lady at the desk offered us a choice of two rooms. The first room was with two double beds. It had a bit of an odor, which I couldn't identify, so we took a look at the second room. It was actually a room for a handicapped person. It had an odor that I didn't like at all, so we stuck with the room with the two double beds. The room was clean and decent, and with a bit of airing out it was fine and we had no problems with it at all. The desk staff people were very friendly and helpful. The breakfast was very good. I had strawberries, which is really usually unheard of in many inns. They seemed to have a good selection of food that included the usual hot and cold foods. I liked it that they had cheese sauce for my eggs and delicious gravy. There is a nature area behind the inn, which is pleasant to explore. It has a gazebo and a pond. You can see wildlife back there. If you don't go to this inn with high expectations, you should be fine with it.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Karoleigh, Thank you for taking the time to write an honest review of your visit with us. We are pleased you enjoyed your evening and hope that your cruise was beyond fabulous. We hope you will visit with us again soon.

"Dive Dive Dive"

1
15/02/2018

We stayed here after a cruise so we could visit Kennedy Space Center. This place should not be a Best Western!!! It's an absolute dive, super old and the neighborhood didn't feel safe at all!! There was an adjoining door in our room that had large screws to keep it shut! The bed was relatively comfortable and breakfast was pretty decent but we will not stay here again and definitely wouldn't recommend it to anyone!!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Petunia, We are sorry to hear that you didn't enjoy your visit. If you would like to discuss it further please contact me at 321-269-9100 or [email protected]

"Enjoying a relaxing stay With the boyfriend!"

5
15/02/2018

Enjoying a relaxing Valentines week with my man. Breakfast is very enjoyable. Front desk staff fun and a pleasure to speak with. Clean rooms. Lots of fast food restaurants close by a bonus of a Starbucks and Dunkin' Donuts to grab an extra cuppa coffee today.

"Bugs, bugs, bugs "

3
11/02/2018

We flew in from Detroit to Orlando for a Disney cruise. This hotel was part of a “Cruise and Snooze” package we booked. We asked for extra blankets when checking in and were told that they didn't think they had any extra but would look. The hotel room was small but seemed clean. It wasn't until nighttime when we started noticing the bugs all around the bottom of toilet. There were hundreds of them, crawling all around. There was garbage left outside one of the rooms from one day to the next and it looked like there was still storm damage that hadn't been repaired. There was a man working on his truck in the parking lot that gave me the indication that this was more of an extended stay motel than a hotel. Upon finding the bugs, I went online to look at ratings for the hotel and found many more reviewers that had experienced bugs as well. When I checked out, I mentioned the bug issue with the older woman at the front desk and she was completely “shocked” by it. She told me that it was “strange” and she'd have to look into it. Definitely won't be staying here again. The only good part about this hotel was the restaurant next door to the lobby. It was so good.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Brandy, Thank you for taking the time to write a review. My apologies that you were unhappy. If you would like to discuss your stay further please contact me at 321-269-9100 or [email protected]

"Terrible experience "

1
10/02/2018

Booked the room online. We usually say at Best Westerns because if the quality. That wasn't the case here. The room smelled terrible and had cockroaches! No nonsmoking rooms available. Will never book this place again. I was down for the launch and left the next day

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dot, We are very sorry you did not enjoy your visit. We hope that the rest of your trip went well and you enjoyed the Launch viewing.

"Beggars can't be choosers!"

2
08/02/2018

I waited too long to book this trip, so this is on me. 50 year old Motel, close to Playalinda Beach for watching launches. I reserved a non-smoking king room. After driving 742 miles we arrived at this property only to find out that all that had were smoking rooms! Who smokes anymore? No more rooms in the area so we thought we would try it. Awful, awful smell!!! We thought about sleeping in the car. If you stay here, make sure they have the room you want and have a backup.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Tom. M, My apologies, I'm not sure who you booked through but we were so busy for the rocket launch we were unable to change smoking rooms to non as we would have normally done. We are gearing up for a renovation this year and should have it fully completed by October so I hope you will consider us again in the future.

"Don't Stop!!!"

2
05/02/2018

Wow! Decided decided to give this one another try. Was very disappointed once again. Front desk staff is not knowledgeable of elite status whether it be gold silver or otherwise. Did not have my reservation in a timely fashion phone 800 number. Rooms for extremely dirty cigarette smell and very overwhelming dog smell in room. Did not receive any upgrade or gift from this hotel on either Thursday. Will never return again. The sad thing is they really don't care!

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
U665WYjeffs, We are very sorry you felt like we do not care about you, our guest. We really strive to please and see that we fell short of our mark with your visit. I cannot say what happened with your reservation as I do not know your real name. If you could please contact me directly at 321-269-9100 or email me at [email protected] I like to speak with you about your visit to try and ensure this kind of service does not happen to future guests.

"Older property, but well maintained and reasonably priced"

4
26/01/2018

Stayed at this hotel because it I had a softball tournament at Chain-O-Links Park in Titusville. Did not want to spend a lot of money, but also did not want to stay at a dump. This is an older property, but the staff was very friendly, the rooms were clean and smelled fine, and the rate was very reasonable. The location was great, as it is just off I-75, and very close to a wide variety of restaurants as well as a Walmart, Target, Walgreens, etc. You can walk to a Waffle House, McDonalds, Subway, Starbucks or steak house. Bottom line is it fit the bill for my needs. I would definitely stay here again.

"Don't do it"

1
10/01/2018

Staff is really nice. The room was dirty and had bugs in it. Check in was really smooth. The front desk lady was awesome. Once I got to the room, I had bugs everywhere. I never opened my suitcase. Went to the Walmart down the street. I came back a few hours later and decided that I couldn't stay. Left early

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Frd1010, My apologies for your experience. Please contact me at 321-229-9100 to discuss your visit.

"Adequate with great service "

3
07/01/2018

This is basically a roadside motel. It was clean but also dated. The front desk clerk (Cindy) was very accommodating and was great to work with. Breakfast was the best I've had for a complimentary meal. Cable TV quit working during the evening. We didn't report the failure until the morning though and I heard Cindy ask for it to be fixed before the next guest checks in so I believe that the problem will be dealt with. I'd stay here again for a short visit.

"Looks and feels downmarket"

2
03/01/2018

We spent a night here so we could be close to Kennedy Space Center. The look and feel of this property is not what I expected from Best Western. There were dead mosquitoes on the bedding. We tried not to look too hard in the room. There was no fridge or microwave. We couldn't wait to leave this place. Breakfast was good but the room is small so felt cramped. Wont be recommending this hotel to anyone.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Gjamb, I'm sorry you were not pleased with your visit. If you would like to discuss your stay further please contact me at 321-269-9100 or [email protected]

"Good for a Pre-Cruise Overnight "

4
25/11/2017

A a good choice for an inexpensive hotel in the Cape Kennedy area. We booked it as part of a GoPortCanaveral package which covers transport to a hotel from MCO, an overnight stay, transfer to the cruise ship terminal, and shuttle to the airport on return. Within its 3* rating, it's better than many. Rooms are simple but clean, breakfast is typical, but the dining area itself is tiny. The adjacent steakhouse, Durango's, is extremely popular and offers a good menu at a reasonable price. A special shout out to the hotel personnel. Each one did her job well with courtesy and good humor. I've stayed at far more expensive hotels where staff barely went through the motions. Here they seem to actually welcome their guests. It was refreshing.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Ken, Thank you for taking the time to write such a nice review. Although you didn't allow me to hitch a ride in your luggage and sneak onto the cruise ship we hope you will return to visit with us on your next trip to Titusville, Florida.

"Some little things..."

4
11/11/2017

This is a well-maintained hotel just outside the Orlando metro area. I've stayed here several times. This time the shower never warmed up, so I had to take a "basin bath." And although, like most hotels that offer the "hot breakfast," including scrambled eggs, couldn't they use real, freshly-scrambled eggs, instead of the dry, lumpy, tasteless substitute? Also, the initial rate I was offered was half-again higher than previously. Apparently it went up because there were many FEMA workers staying there. I ultimately got a lower rate with my AARP discount, but still more than last year.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
sbemley, Thank you for your review of our property. We appreciate you visiting with us again and hope to see you again soon.

"Breakfast was the best"

4
05/11/2017

It is in a convenient area. Staff checking me in was pleasant. My room was nice. Standard for a room. Fridge and microwave. My only complaint was there was alot of people outside congregating at night like it was an apartment complex. Breakfast was the best!! Cheesy eggs and sausage latties,waffles,danish,cereal, fruit, biscuits n gravy... Great coffee. Of coarse it wasnt like restaurant quality but was definitely the best breakfast ive seen at a hotel. I would visit this hotel again.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Bunny B, Thank you for taking the time to write a review. We are pleased you enjoyed our breakfast and hope you will return soon.

"not so great"

2
18/10/2017

I have never stayed somewhere that asked you to call and let them know if you need soap. No soap in the room, just a note card that says let us know if you need soap. Really? I wanted to wash my hands as soon as I walked in. Wanted to take a shower too but had to call and have someone bring a shower curtain first. The price was ok for a 2 star but it was advertised as a 3 star. no way. lots of sleezy people milling around. lots of kids in one room next to us making a lot of noise. The room was mostly clean but musty and needed some repair and upkeep. The pool was unused, good thing as it had green water in it.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Ljm132, Thank you for taking the time to review our property. I'd like to apologize for the experience you described. I'm unsure why there was no soap in your room when we have dispensers on the wall near the sink and in the shower. It sounds like you visited with us right after the hurricane Irma when unfortunately we lost power for a few days and was unable to keep our pool clean. We had to close it until we replaced the damaged motor and were able to bring our chemicals back to a safe level. We truly tried to inform all our guests before arrival of the situation. If you'd like to discuss your stay further please contact me directly at 321-269-9100.

"Horrible! Unsafe-Do Not Stay Here!"

1
04/10/2017

I worked in hotels for five years and know negative reviews can cause problems for a hotel so I do not take writing one lightly. The hotel itself is pretty old looking which I am okay with. The room itself is a bit outdated but the linens and bathroom were clean which is mainly what I ask for. That is where the positives stopped. First, the small negatives. Worst shower I have taken. I would have gotten more water pressure if I had stood outside in the rain we got that night. It was impossible to get the shampoo out of my hair. Then my mother found pieces of a bug's body in her bed. We also got to witness, what I assume was a guest, peeing on a car in the parking lot. All of this would not have made me write this. What did was the total lack of security at this hotel. When I checked in I was not asked for my ID or credit card. Just my last name and then they used the card I had on file. Identity theft anyone? Then my mom forgot our room number and thought it was a different room. She tried her room key at the door which of course did not work. Thinking it was the key, she went to the front desk, gave the (wrong) room, number and with no identification they cut her a key to a room that was not hers. Which basically tells me, anyone who asked for a key to my room would have gotten it. Not to mention how unsafe it was if my mom had walked into another strangers room. I can deal with small issues, but security is not something I take lightly.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
Dana, I'm truly sorry for the experience you described. I believe you booked and were prepaid with Expedia which is no excuse but may explain why they did not use your ID to verify the credit card as it was an Expedia one time card. As for the other issues, we have a strict protocol in place for replacing a guests keys and many if not all the issues you described. I am at a loss to explain how they were overlooked during your visit. We truly are sorry and I will be retraining the staff on this first day of work safety issues they should all be practicing. If you would like to discuss your visit further please email or call me at [email protected] ot 321-269-9100.

"Worst hotel of my holidays."

1
03/10/2017

The stay in this hotel / motel was the worst of my holidays. From checkin to checkout. The rooms were not clean. The hot water was not running. There were people using drugs in day light. I heard police coming to the hotel at night. I didn't feel safe at all.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Maurice, We are very sorry you did not enjoy your stay. If you'd like to discuss your stay further please contact me at [email protected] or 321-223-7030.

"My family stay place"

4
03/10/2017

Place was very good for traveling with family. I found this place when I traveled with a friend in May. Staff was very accommodating. I booked through price line and per their directions call hotel to request bed type: king, queen, etc. They were most accommodating. My friend and I had stayed in the back of the hotel, which we found very quiet so I asked for this area for traveling with kids and since I booked 3 rooms I asked the rooms be together. Our scheduled trip was for the week after IRMA hit. They were booked solid with families who lost their homes. We got to meet a lot of folks. Kids had a great time with pool and breakfast. It was a good family trip.

Martha A, General Manager at Best Western Space Shuttle Inn, responded to this review
TeresaCallahan, Thank you fro taking the time to write such a kind review. We are pleased to hear that you and the family had a very enjoyable stay. We hope you will visit with us again soon.

"So So Hotel, kids running around, thin walls, stealthy reception, good breakfast"

2
22/09/2017

A bit naff to be honest. Firstly the the reception is poorly labelled and hard to find. The only welcome sign is 75 yards away above the closed Restaurant! lots of loitering children and youths was uneasy. Probably guests but concerned about the potential for burglary. Always hanging around! Thin adjoining room walls. So best to whisper. Ha to have our keys reactivated Good breakfast

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Tourerbrighton, Our apologies. We have been very busy with displaced families from the recent hurricane Irma. We have been asking the parents to keep a closer watch on their children and hopefully it will continue to improve. We hope the rest of your holiday went well and you will visit with us again the next time your in Titusville, Florida.

"Bad Stay"

1
04/09/2017

Woke up with roach in bed at 3 AM. As well as roaches on night stand. Was told at check out it was a regular occurrence when it rained. I would have preferred a response that it would be taken care of. but did not. Not a good place to stay.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
N6483BAedwardr, My apologies, I do not know why our staff would ever say anything like that. It is not a regular occurrence. We should know better than to make you feel like your experience didn't matter. I will be using your review as a training tool so hopefully future guests do not share in this awful experience. As for your complaint we have contacted our pest control company to investigate and if necessary treat the room. We have a regular service and normally take pest control very seriously.

"Not the Best Place to stay"

2
21/08/2017

Issue with house cleaning. Towels smelled sour, didn't clean room when requested, door lock didn't work properly, shower controller hard to work, this hotel is a large complex and some areas appear to house guests for long periods of time.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Darryt, My apologies that you did not enjoy your visit with us. I will be sharing your concerns with our Maintenance team and our Housekeeping staff so we can immediately correct the issues. Thank you for allowing us the opportunity to do so. We hope that you will visit with us again so you can see the improvements we have made.

"Overpriced for a basic hotel"

3
19/08/2017

We initially booked the Space Shuttle room at this hotel to surprise our kids and were extremely disappointed to find that the room has only one bed, therefore unusable for our family. The Space Shuttle bed was very old and dingy, and the entire room looked like it hadn't been touched in terms of updates since the 1980s. Also, having only one bed in a room geared for kids and families was just bizarre, not to mention it was way overpriced for what you got. The staff was very helpful in changing our reservation to a room with two beds. We ended up in a basic, updated, standard room that was a little overpriced but served our family's needs. The room did have an odor, as if it had once been a smoking room but was doused with air freshener to disguise the cigarette smell. The pool area is small and could use a little updating. The breakfast room was nice and the food met our expectations.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
algauthor, Thank you for taking the time to write a review. I'm sorry you were disappointed with the Space Shuttle room, but am pleased the staff was able to locate a more suitable room for your family. With much appreciation, Martha W.

"Hotel Mediocre, Durango's great."

3
14/08/2017

Rooms were musty, sketchy people out front. It looks like they have long term renters, along with overnighters. Durango's restaurant more than made up for the hotel rooms though. Would go to the restaurant again but would not stay at the hotel again.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
SouthFloridaBeaches, We are pleased you enjoyed the privately owned Durango's restaurant. We only wish you would have enjoyed your hotel stay a bit more. Great news though, we are gearing up for a full renovation in the upcoming months so please don't count us out just yet. We hope that you will come back and visit us to see that you the guest has spoken and we are listening.

"Dirty and old room"

1
08/08/2017

The room was dirty, you can see bugs crawling in the bathroom. The interior is very old and damaged. The room smelled like sewage possible from the very old sink. Don't barefoot on the carpet. Considering their hygiene standard we did not dare to use the pool and opted to leave asap in the morning.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Richard, Please accept my apologies for the experience you described. As I Mentioned on your other reviews, I tried to locate your reservation with your name but was unsuccessful. I would really like to speak with you. Please contact me directly at 321-269-9100 or [email protected] Regards, Martha W.

"Good rates, great breakfast"

4
08/08/2017

Good rates, clean rooms, great breakfast for the price - we would return to this hotel again. It's proximity to the Kennedy Space Center makes this a good choice for doing the "tourist" trip to this area.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
brianjT2906SN, Thank you for taking the time to write such a nice review of our property. We are very pleased you enjoyed your visit with us and hope you will return on your next trip to Titusville, Florida.

"Great for family stay"

5
07/08/2017

We had our grandkids and the front desk went out of their way to make our stay really nice. The woman who handled the breakfast room went even further by ensuring the kids liked what they had for breakfast

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Robert R. Thank you for taking the time to acknowledge our staff. It always pleases us to hear that the little things made a difference in our Guests visit. We hope that you will stay with us again on your next trip to Titusville, Florida.

"Great Value"

5
29/07/2017

Have stayed here a few time over the years. This last time showed a remodeled, fresh atmosphere. It remains a great value for a decent room and very good breakfast. Located on the road to the space center between Orlando and the coast. Titusville has show a rebound with several new resturants.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
TexasSchemmels, Thank you for taking the time to write such a kind review. We appreciate you, and hope you will continue to visit our area as it continues growing.

"Loud Neighbors can ruin your stay"

2
24/07/2017

I walked into this Hotel with the most positive mindset possible for a good weekend. The staff that checked us in was great. However, the hotel itself needs lots of maintenance. We needed to switch rooms after I found water leaking from the ceiling onto the window still that was above the A/C unit. That room had a strong odor of mold in it too. The second room was horrible. The first night there, I woke up at 3 am to the woman next door screaming and arguing about drugs and witchcraft (which would explain the feathers that were scattered outside in the parking lot and the feathers sachets on her window still. To each there own if they are into it.) For a moment, I thought they were fighting physically. I called up the front office and they said they'll look into it. The screaming and arguing went on until I left in the morning for breakfast. Upon returning late that night, the screaming continued (lowered but continue). It very much upset me that upon checking out after my second night there, the hotel staff was aware of the problematic woman there and they commented I was not the only complaint against that room. Nothing was done about the loud witch next door. The bathroom was also another matter. The second room provided to us, the shower head was facing the outside of the shower stall rather than the inside of it. I'm guessing it was like that for the purpose that they moved us to a handicap room since there was a seat and railings on the inside of the stall. The shower head could not be adjust to face the inside of the stall. There was nothing separating the stall from the rest of the bathroom but a rubber strip. So it was hard to shower and not flood the bathroom. The hotel should consider moving the drain from the stall to center of the bathroom. Then there was the fire alarm. I could not shower in hot water without the alarm going off. Our second night there, we call in the front office again and told them about the alarm. They told us the alarm probably needed to change their batteries. Instead of them changing the battery on the alarm, the staff member handed us the batteries and told us to change it. And the cleaning crew also needs to pay more attention. While trying to organize our belongings, i found clothes that did not belong to us in the room. My trip overall was amazing, however, my hotel experience was very much upsetting.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Mayling, Thank you for taking the time to write a review. We are very sorry that you did not enjoy your stay with us, but I'm very happy to read the rest of your trip was a success. If you would like to discuss your visit further please contact me at 3221-269-9100 or [email protected]

"Good for a visit to the Kennedy Space Center"

4
20/07/2017

Hotel has been around awhile, but is a good place to stay that is close to the Kennedy Space Center. Some rooms don't have refrigerators or microwaves so reserve a room if having these two items are important to you. Rooms have a distinct smell to them and hard to define if it's a room fragrance or something else. Ask for a room that is not in the very back as I requested another room as people were grilling and playing loud music.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Liz, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your visit and hope you will return soon.

"One night stop over whilst we were at NASA."

3
15/07/2017

They say that you never get a second chance to make a first impression and that is correct. First impressions of the reception and the room looked nice. Then we went for a something to eat and the hotel looked like a half way house with people cooking on BBQ's outside on the walkways, music playing and large groups of people standing around. Didn't feel very Family friendly or safe as the walkways were dimly lit. So we decided on an early night, but the noise from the A/C unit kept us up half the night. Whilst we felt tired, the shower had loads of hot water and the breakfast was really nice which pick up our spirits. We watched Best Western on undercover Boss last year where the Boss was trying to make a difference. This made us decide to choose this hotel, but the hotel overall didn't live up to our expectations and I wouldn't recommend this hotel to my family.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Nicholas H, Thank you for taking the to write a review of our property. I'm sorry we did not live up to your expectations. If you would like to discuss your stay further please contact me directly at 321-269-9100 or [email protected]

"Good place to stay"

4
12/07/2017

The hotel was very convenient to Kennedy Space Center. The rooms were clean and as well as the pool. Breakfast was good. Walmart and Target close by as well as other fast food restaurants. The cardio fitness machines did not work, however it was conveniently located to the office.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
jgloriawilliams, Thank you for taking the time to write a review. We are pleased that you enjoyed your visit with us and hope you will be returning soon.

"Convenient but disappointing"

3
10/07/2017

Received a double bed room after being told we had a king size room. Was too tired to go argue and change. The room was not comfortable. Could not get the A/C adjusted correctly and the humidity in the room made it worse. Location was quite though

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Angie, Thank you for taking the time to write a review. I'm sorry that you were told you booked one room and offered another. I tried to look up your reservation but I only have your first name on the review which made it nearly impossible. Being I don't know if your room was booked using a third party web site I'd love to speak with you to ensure that we do not have these kind of issues in the future. Please contact me at 321-269-9100 or [email protected]

"Wonderful surprise"

5
04/07/2017

We booked this hotel at the last minute during a trip to Merritt Island National Wildlife Refuge. It was so inexpensive I was a bit hesitant. We were in for a surprise when we arrived. The staff was very nice and helpful. The room was very cheery and clean, and the AC worked great- a MUST in Florida in July. In the morning the free breakfast was fabulous: sausage gravy with biscuits, cereal, waffles, fruit, eggs, sausage, danish, yogurt, and much more. This place is definitely a hidden gem.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
232tracyb, Thank you so much for taking the time to write such a kind review of our property. We are pleased you enjoyed your visit with us and hope you will return soon.

"Very happy!!"

5
25/06/2017

I can't say enough good things about this place. We stayed overnight due to family circumstances and couldn't be more pleased! From the check in and check out (the easiest I've ever experienced), to the pool, to the comfort of the room and the awesome breakfast we were more than impressed. We will definitely be back again!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
flagators2, Thank you for taking the time to visit with us. We are pleased you enjoyed our amenities and hope to see you again soon.

"Not a 3 star hotel it was like a 1 star!!!!"

1
21/06/2017

Stayed for fathers day weekend with my 4 year old boy and my husband. The rating said 3 stars, I figured it would be great... I was wrong, it was scary, the room was so humid I could not sleep, I live in southern florida cape coral so I know what humid is.. The bed covers the towels everything felt soggy, the rooms smelled, the air conditioner wires were hanging out of the unit very dangerous for my son, as soon as I walked in I wanted to leave, I started researching other hotels during my vacation!! I was very unpleased with the rating.. It was dirty, the airconditioners leaked on the side walks so you could slip, the smell was awful, and I was scared to walk around at night some guy called me sweat heart. Will not stay there again.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Heather, I'm sorry you did not enjoy your stay. If you would like to discuss it further please contact me at 321- 269- 9100 or [email protected]

"Great price and location"

5
20/06/2017

A clean and affordable hotel with easy access to the highway and close proximity to Kennedy Space Center and Cocoa Beach. The staff was very helpful and knowledgeable about the area and breakfast was great. Rooms were spacious and clean and wi-fi worked great!

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
519judithp, Thank you for taking the time out of your holiday to write such a kind review. We hope that you will visit with us on your next trip to Titusville.

"A place to stay a day longer"

5
18/06/2017

I have been there for the xxxth time. Its a perfekt place to go to Kennedy Space Center, St Augustine, Daytona and much more. Some times I came for a few days, sometimes for a week or longer, for watching shuttle launches or to meet friends in Titusville. Clean rooms, good breakfast and a very friendly and helpful team. Questions? Ask Cindy from the front desk. She knows everything if you for example waiting for a launch at the Cape! Need something for breakfast? Come to Barb or Donnalee to the breakfast room. They have toast, eggs, corned beef hash, waffles.. and more. Holidays with kids? An extra bed for kids? No problem...already done when you arrive. Thanks Cindy or Thea (for example) I always had a good time. I was in this hotels with friend, colleagues and family. And I will come back. Sure.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
evasippel, Thank you for writing such a glowing review. We love having you visit with us, you and your family are exceptional guests and the Staff and I look forward to your visits. Till we meet again.

"No Value"

2
11/06/2017

Although we were looking for a budget hotel for a quick overnight stay, the quality of the hotel was far below its price. NO VALUE. Old hotel, noisy air-conditioning units, dated bathrooms. Definitely not recommended for long stay or single overnight stay. There are better hotels for less money.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Dear H247YWdanielh, I'm sorry to hear that you did not enjoy your visit with us. If you would like to discuss your stay further please contact me at 321-269-9100 or [email protected]

"Hidden gem"

4
29/05/2017

I have paid much more at other hotels and received far less. Although the exterior is dated, the interior had modern updates and was clean and comfortable, and the wifi worked well. A fridge in the room was particularly nice. The location was extremely convenient, and breakfast was good. My only complaint, and it is minor indeed, is that the breakfast room is tiny and becomes crowded early. We would recommend this hotel to families on a budget who want convenience and a clean room with comfortable bed.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
rontu78, Thank you for taking the time to write such a nice review. We hope that you will visit with us again in the near future.

"Good location, but probably better options nearby"

3
24/05/2017

I stayed here recently for 2 nights. The hotel is well located for trips to the Kennedy Space Center. The room was a good size but smelt a bit musty, and rooms on the lower floor aren't very well insulated from noise from the upper floor. The bed wasn't very supportive. There's quite a good range of options for the free hot breakfast. I'd probably choose a slightly more upmarket hotel if I returned to Titusville.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
WorldTraveller1313, Thank you for taking the time to write a review. I'm stumped, I cannot for the life of me think of how to respond, so I will use the truth as you have done. Our property was built in the 1960's as an exterior Motel, while we have taken pride in adding many upgrades and remodels over the years we are truly a relic of a wonderful bygone era. We have taken care to try and reduce the noise from the other rooms, but our build was before cellphones, all night television and many of our modern everyday conveniences. I always recommend our second floor rooms to anyone willing to walk the stairs as you will for sure enjoy a much quieter visit with us. I'm saddened to think that we may not have you visit with us on your return trip to Titusville but hope if able you will consider my suggestion of a second floor room.

"Quick family trip"

4
22/05/2017

The affordability was great. The room for the price range was good. Only downside very small bathroom with poor ventilation. Pool was small but enjoyable and the staff were very polite and attentive. Breakfast room small but food options were good.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
smath120, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your stay, and hope you will return soon on your next visit to Titusville, Florida.

"Nice, clean stay"

4
21/05/2017

Very friendly and helpful staff and clean room made this a great value for the cost. The breakfast was more than adequate. I would recommend this hotel for those staying the night before a cruise. It was a brief, easy drive to Port Canaveral.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
jackiet946, Thank you for taking the time to write a review. We are pleased you enjoyed your visit with us and hope you had a spectacular cruise. We hope to see you for your next cruise soon.

"Great place"

4
19/05/2017

First of all would like to say that I found no bugs, ants, snakes or anything other thing in my room. This is an older facility with all the rooms having an outside entrance. Stayed for four nights and could have not been more comfortable. They have updated quite a lot. Flat screen TV, larger mini fridge, nice towels. Did not use the pool, but always seemed very clean. The staff from the front desk, maintenance, housekeeping, and the breakfast room could not have been more pleasant. A big thank you to Elizabeth in the breakfast room. She always has a smile and a friendly greeting for everyone that comes in. She has such a variety of hot and cold breakfast foods. If you don't find at least a couple of items that you want to eat, well....you aren't hungry. Best place you'll find if you are budget minded, and these days most of us are. To all you "Snots" who have bashed this place. Go stay at the Hilton or wherever! I look forward to staying again the next time I'm in the area.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
donthaveoneyet, Thank you, for taking the time to write a response. I have to say you had me in tears for a moment, I was literally laughing out loud. Your sense of humor is fabulous, I wish I could place which guest you were. Hopefully you will visit with us again soon and swing by my office and introduce yourself. We look forward to providing you with a bugless, Snakeless, and Antless room again soon. Cant wait till your next visit.

"Trip to Kennedy Space Center"

3
16/05/2017

Stayed 1 night. Chose this hotel because we usually stay at Best Westerns. It was an older place, but good location off the expressway and only about 15 minutes from the Space Center. Complimentary breakfast was adequate with the usual hot & cold items. Didnt use the pool because we had no time to do so.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Cheryl K, Thank you for taking the time to write a review. We hope that you will visit with us again soon and have an opportunity to use the pool and relax abit.

"Bugs in Room"

2
08/05/2017

Only stayed one night and would not stay again. Had a room in the back and who knows when a guest had stayed there last and there was no soap to wash your hands. Room was musty and had bugs, first notice in the bathroom and then on the night table. Breakfast was nothing special and the girl working the room was very nice. Front desk clerks were just ok. For a Best Western was not impressed and would NOT recommend. A lot of workers stay here and it's very run-down.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
mpalace, Thank you for taking the time to write a review. I'm sorry you did not enjoy your stay. If you would like to discuss your stay further please contact me at 321-269-9100 or [email protected]

"Worst Best Western I've stayed at."

1
07/05/2017

This is by far the worst and most poorly run Best Western property I have ever stayed at. We stayed for two nights from 4/18/17-4/20/17. The problems started after the first night. We arrived back at our room on the second evening hoping to get some rest, when we found ants crawling all over the bed, furniture, and our belongings. Upon calling the front desk, we were told, completely casually, that it's "normal" for ants and even snakes to get in the rooms here. Apparently pest control is not a priority for the manager. So if you get a room near the back of the property, you should expect ants and snakes to greet you when you walk in your room. Management seems fine with this. The front desk subsequently offered us a new room away from the back edge of the property. While moving everything over, we got to experience some of the other luxuries of this property, such as drunk construction workers urinating near the buildings and a panhandler in front of the hotel restaurant near the lobby. This is all fine with the manager. When we got to the new room hoping to finally relax, we found the toilet clogged. Really? The girl at the front desk suggested we come down and get a plunger from her so we could unclog the toilet ourselves. Classy place. After telling her we weren't going to do that, she came up and unclogged it herself. Finally hoping to settle down and relax for the night after moving rooms and dealing with a stuck toilet, we found that there was no soap or shampoo to shower with in our new room. Basic amenities aren't high on their priority list either, apparently. The front desk employee was at least empathetic and apologetic when we were checking out. The manager was difficult to reach and never returned our calls. She told the front desk to take a few bucks off our stay and threw few bonus points our way to try and make the problem go away. She was clearly disinterested in keeping her paying customers satisfied. This place is truly awful. Don't waste your time and money here if you're looking for a halfway enjoyable stay.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
darrenmU5976KH, Thank you for taking the time to write a review. My apologies for the stay you described. I really do care about you, our guest and your satisfaction. I was made aware that you had a plumbing problem and encouraged my staff to offer you a large discount and bonus points towards another night at our property or any Independently owned Best Western. We have empowered our staff to be able to act immediately so you are not made to wait for my call. I always check back with the staff to ensure they have resolved the problem to the guests satisfaction. If you would like to discuss your stay further please contact me directly at 321-269-9100 or by email at [email protected]

"Pleasant stay on Space Coast"

5
06/05/2017

This is a nice, affordable option for Space Coast hotels. Stay was quiet, room was comfy and the free internet performed flawlessly. Although dated, the property is well maintained. The staff was helpful and generously allowed us to check in early, something they didn't have to do, but genuinely was pleased to accommodate...

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
490pedro, Thank you for taking the time to write such a kind review of our property. We are pleased you enjoyed your visit and hope to see you again soon.

"Best Western Space Shuttle Inn"

5
06/05/2017

What a great hotel for the price - no bugs and everything is updated and very clean - hotel staff is wonderful - full breakfast (not just pastries/coffee) we would book again - Manager and staff great

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
fredbhoffman, Thank you for taking the time to write a review. We are pleased you enjoyed your visit and hope you will return soon.

"NASA space center "

5
04/05/2017

I was visiting NASA space center with one of my friend. It was one of the closest for me and the price was reasonable . Staffs were friendly and rooms were clean and very suitable . Very good breakfast and they have 'grab &go' breakfast if you have to leave b4 6.

Martha W, General Manager at Best Western Space Shuttle Inn, responded to this review
Nasim321, Thank you for taking the time to write a review. We are pleased you enjoyed your stay and hope you will return soon.

"Stayed on way to cruise"

3
03/05/2017

This hotel is ok if you're just looking for something for the night but some of the rooms could do with updating. Some members of staff were polite/helpful whilst others weren't. It's a typical motel room where you park outside the room. The pool was pretty nice for a motel. The breakfast was good but quite crowded. There's a Starbucks and Dennys just across the road. The room was clean which is the main thing. I would only stay here if you get it for a good rate. Good free parking and wifi. We booked the room through GoPort Canaveral snooze and cruise package on the way to our cruise. There's a small gym there. We were kept awake by an ice cream lorry parked outside our room that kept its engine running all night to keep the ice cream cool.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
lasvegaskid, Thank you for taking the time to write a review of our property. We hope you enjoyed your cruise and will visit with us again soon.

"Good Location"

4
03/05/2017

This hotel was accessible to many things: restaurants, Kennedy Space Center, etc. It was clean and contained the basics in the room. The one thing I did miss was a mini frig. The hotel contained a pool and had a very nice breakfast. Check-in staff was great. We would stay again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Jadped, Thank you for taking the time to write a review. My apologies that you were not informed of the mini fridges that we have in most of our rooms. When making your next reservation at our property just mention that you would prefer a room with a fridge and we can make it happen. We hope that you will visit with us again soon.

"It worked"

4
02/05/2017

This isn't a Hyatt, but if you need a room that includes parking while you take a cruise then the math works. Stayed here the night before sailing out and was shuttled to my port for the cruise. All went off without a hitch. They also serve a little breakfast that isn't really good, but for the price of the room, it's a nice extra. So overall, when considering the overall price it worked for me,

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Ed S., Thank you for taking the time to write a review. We are pleased you enjoyed your visit and hope your cruise was fabulous. We look forward to visiting with you before your next cruise.

"Nice hotel, showing it age a bit"

4
02/05/2017

Good location just off I95 and the space center. Clean, safe friendly staff. Good breakfast and steak place in hotel. Just needs to be updated. Recommended for families and couples too for a overnight or a few days.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Thank you for taking the time to write a review. We hope you will visit with us again soon.

"Good LUCK!"

2
18/04/2017

We made reservations 3 months in advance for a no-smoking room. Our stay was for 8 days. After working a 10 hour day, we arrived @ Best Western and were told the non-smoking rooms were taken and because we booked our reservations through a 3rd party booking agent that Best Western only guaranteed a room. WOW!!! ok! Then we were told they would try to find a non-smoking room. We sat in the lobby for an additional 15 minutes while other guests were helped and then we were told that magically a non smoking room became available. They lied the room was a Smoking Room from the 1970's. The smell was HORRIBLE!!! The sheets smelled like smoke. There was a jacuzzi and shower a few feet away from our bed. The rug was nasty. It was Bizarre. I have traveled throughout the US on Biz trips and this room was by far the WORST!!!! They should not have people stay in the room. We were moved the next evening, but the damage was already done. The next room was updated and a improvement. Maid service was adequate and the breakfast is very good. Book rooms here with caution and ask for a updated room. Good Luck!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
culturaltreas, I'd like to apologize for how your stay with us began. Some third party bookings are very tricky, as they do not guarantee a room type and when a guest arrives on a sold out evening they can become disappointed. I'm thankful our team was able to finally find you a room that suited your needs. I hope the rest of your holiday was a successful one.

"Good location "

3
13/04/2017

Room we ended up with was okay. First one we looked at was in an older building and smelled musty as soon as we walked in. Big property close to a good restaurant. Staff was friendly and accommodating.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
captanna, Thank you for taking the time to write a review. We are pleased you found our staff to be friendly and accommodating. We hope you will visit with us again soon.

"Convenient to Kennedy Space Center"

5
12/04/2017

Hotel was clean and reasonably priced. Stayed only 1 night (Wednesday) after a long day at the Kennedy Space Center. Hotel as an attached restaurant for those who don't want to travel and the food was good. Also, they have a little gym for those wishing to get some exercise in. My room on the 2nd floor was quiet and comfortable and there was plenty of close parking. Also, the continental breakfast was good. The only suggestion I would have is to serve the breakfast earlier than 6:30am for those wishing to get an early start to their day.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
842lennyv, Thank you for taking the time to write a review. We are pleased you enjoyed your visit with us and hope to see you again on your next trip to Titusville, Florida.

"Very noisy and bathroom was nasty. Party right outside our door until 12:30 am then the trash truck came to dump"

2
12/04/2017

Very noisy and bathroom was nasty. Party right outside our door until 12:30 am then the trash truck came to dump The dumpster at 5am. The shower stall had a huge crack in it and the tub was very slippery. The floor base in the bathroom was coming up and nasty. They did have an awesome resturant, the Durango

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
I would like to apologize for the stay that you have described. Please contact me at your earliest convenience as I would really like to speak with you personally 321-269-9100 or email me at [email protected]

"Very nice "

5
10/04/2017

Great hotel and great price. Staff was very kind and helpful. From office staff to breakfast gentleman to cleaning crew. The room was very clean. Breakfast has a great variety. Very nice , family friendly hotel.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
familymoms, Thank you for your kind review. I know the staff will be pleased to hear about it in our next meeting. We look forward to you next stay in Titusville.

"Good Room for the Price"

4
10/04/2017

The hotel room was clean. There was a large continental breakfast the next morning by the pool area. There was a pretty view of small pond and nice walking area. The restaurant in the hotel was so good!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Kim, Thank you for taking the time to write a review. We are pleased you enjoyed your stay and the view of the pond out back. We hope you will return to visit us the next time you are in Titusville, Florida.

"you get what you pay for"

3
10/04/2017

This was a somewhat inexpensive place for three adults to stay in a bigger room. It was not a good value, however. Part of the reason we got this room was it had two bathrooms. Upon arrival, however, one of the toilets didn't work which negated the reason for getting and paying for a bigger room. When we called the front desk we were told there was no one who could help about the toilet. Room could have been cleaner. Breakfast room was tiny and dirty. It was very crowded. Nearby restaurant was not good...Don't go to the steakhouse. Location was good but the rooms really need work. Check in did not go smoothly as there was some kind of problem with something else and the clerk told me I had to wait until this other issue was resolved.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
LM, I would like to apologize for not meeting your expectations. If you would like to discuss your stay please contact me at 321-269-9100 or [email protected] I would love to speak with you.

"Not a 3 star "

2
24/11/2016

Stayed here for a night. Check in is quick and staff is friendly. The room is a different thing. The room is very outdated. There are bugs on the ceiling. The pillows have hairs, short and long, black and blond! The AC has the bottom wires exposed. Bedside lamp will not turn on. I think they are expecting more things to not work since there is a repair request form on the table. Definitely not a 3 star as rated online.

"It was ok....."

3
09/11/2016

We were trying to find something that we could bring our family for a space launch. It was not too expense and we were able to book two rooms for the cost of one room somewhere else. It served it's purpose, but it is an older motel and needs some improvement. Everyone was very nice and breakfast was adequate but not wonderful.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sharon W, Thank you for understanding that we are an older property but we do our best to compensate with lower rates for a clean room, a decent nights sleep, and a complimentary breakfast to help start the day. We hope that you will visit with us the next time you are in Titusville, Florida.

"Night before Cruise"

3
31/10/2016

We stayed here the night before our cruise in Port Canaveral. We found it to be an average hotel. The best thing was that it was in an area with plenty of shopping before our cruise so that we could get the toiletries we needed that we didn't want to fly with. The rooms were small and smelled a little musty. We even bought air freshener to spray the rooms with. Breakfast the following morning was adequate. Since it was really just a place to lay our head the night before our real vacation it was okay. But for more than that I would say no.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Margie, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your evening in Titusville and hope your cruise was amazing.

"DO NOT STAY HERE!!!!!!!!!!!!!!!"

1
31/10/2016

We checked in October 31st 2016. We were put in two different rooms. Both nasty!!! There where cockroages and the rooms both smelled so bad. Not a three star hotel. Booked on hotwire.com and they gave the front desk Shannon the choice to refund our money. She said she only wants to refund 4 out of the 5 nights booked because she said we dirtied the two rooms from walking in them. We walked in the rooms and we were completely grossed out and walked back out. Still unsure how she believes we dirtied the rooms from stepping and stepping back out after noticing filth. We called straight to the Best Western corporate and they gave us a dissatisfaction confirmation. We told Shannon this but she still didnt care. This Best Western is more like a budget motel. I've stayed in Best Westerns before and this Best Western really hurts their chain name. I will now avoid this chain due to this horrible experience and the horrible customer service received. I doubt any Best Western workers would want to stay the night in these conditions either. We do have photos that i will be sending to corporate Best Western and would love to show the manager of this Best Western in Titusville,FL.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
waikmi, I would like to apologize for not meeting your expectations. I have left you a few messages on the number that was provided to me by BW and have not had any success at making a connection with you. If you would like to speak with me my number is 321-269-9100 or you can email me the best time to call you at [email protected] I look forward to speaking with you soon.

"This is NOT a 3STAR property!!!"

2
29/10/2016

Beware! This is most definitely NOT a 3 Star property. It is very OLD - but on plus side the room was very Clean. Bathroom was about size of shoebox - but like I said - it is old property. Breakfast totally sucked - as told to me by daughter/hubby. Front desk check-in THEA was extremely personable and very nice. Other than eating a nice dinner @ Durango's (which is on property) - this stay was a disappointment AND - had the RATING been correct - we would NOT of stayed here.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
blondchick1, Thank you for taking the time to write a review of our property. We are a two star property according to AAA but for other sites being we tick all the 3 star the boxes they rate us a three star property. I apologize, as we have no control over the ratings but try very hard to provide our guests with clean reasonably priced rooms. We would never intentionally try and deceive our guests as you are the reason we are in business. I hope that you enjoyed the rest of your time in Titusville, Florida.

"A little disappointed"

3
26/10/2016

Had read some good reviews but the room we were in had an unpleasant odor and was very dark. The fan in the bathroom was very loud. The air conditioning also whistled loudly from time to time. There was a man "hanging around" who made us feel uneasy when we left for dinner.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
FtDeSotogirl, Thank you for taking the time to write a review of our property. Please accept my apologies for your the experience you had while visiting with us. I was very disappointed when I read your review, as I'm sure you were when writing it. If you would like to discuss your stay further please contact me directly at 321-269-9100 or [email protected]

"Good Hotel"

4
16/10/2016

Hotel was clean, Not too many rooms in the same area to avoid noise even though all many maintenance workers in the area. Good restaurant food and service were efficient and friendly. Front desk staff very friendly and efficient.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Assml, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your visit with us and hope you will consider us again on your next trip to Titusville, Florida.

"No help"

1
14/10/2016

I walked up to the window during hours the lobby was closed. I rang the bell and there was a man at the desk, but he did not respond. I rang again and even knocked on the window to try to get his attention. Regardless of any situation where the hotel could not book a room I should have been acknowledged and talked to.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
TNGLC, My apologies for the lack of service you described. I'm not sure if our bell was yet replaced from the hurricane during your stop at our window and it should not be an excuse, but if it was not working properly the glass window is sound proof to the inside and unfortunately the Agent on duty would not be able to hear your knock. Our staff takes great pride in assisting everyone, future guests, current guests or folks just stopping by to make a reservation at another BW. I can say without a doubt that had you been heard you would not have been ignored. We work for you our guests without you we would not be in business and for us to ignore you purposely would go against all our principles. I cannot explain what happened that evening and agree one hundred percent even if we are sold out you deserve to be acknowledged. I can however offer you our sincerest apology and if there is anything I can do to assist you please feel free to contact me at 321-269-9100 or [email protected]

"On the way to Disney!"

1
04/10/2016

This Best Western has one of the best breakfast of any that I have stayed at. They don't just have waffles they have a bar with fruit and whip topping and lots of other things eggs ,biscuits ,gravy, fried potatoes. Cottage cheese fruit cups and toast jelly butter . The rooms was great the front desk people was very nice checking in and out. Would stay here again!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sheila H, Thank you for taking the time to write a review. It appears that while you enjoyed your stay, our breakfast and the room you rated us a one on the scale of a one to five with one being the worst. Hopefully that was an oversight and you will really be coming back to visit with us in the future.

"You get what you pay for!"

2
01/10/2016

This motel is a bargain but the rooms are small and be careful as some may smell. The pool closes at 5 pm. There is a steak house on campus and it is very close to the Kennedy Space Center. Provides basic accommodations at a competitive rate.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Roger C, Thank you for taking the time to write a review of our property. While it is true we are an older exterior corridor highway property, we take pride in providing affordable clean rooms with a decent breakfast. We hope that you will visit with us on your next trip to Titusville, Florida.

"Not a 3 star!!!"

1
23/09/2016

This is not a 3 star hotel!!!! More like a 1 1/2 star hotel. Not impress at all! The room was awful smelling. I understand it's Florida and it's hot and humid and it's also not peak season so the room probably hadn't been occupied, but I reserved the room 3 days early. They can't take the time to air it out, make it fresh, and cool it off?!!! The whole place is old and scary looking. The shower water pressure was like showering underneath the sink faucet. The room was fairly clean and the sheets were too. I didn't dare walk around in my bare feet though. This would be okay if I wasn't expecting it to be a 3 star hotel!!! I'm not coming back!!!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
gotfaitht, Please accept my apology, we are disappointed that you were not satisfied with your stay. I can understand your concern with the star ratings. I have always thought they should have additional characters such as 3N for a 3 star newly built (within 5 years), or 3R for a 3 star newly renovated maybe even a standard 3 for 3 star all the amenities of a 3 star clean but with an older design such as us. If you would like to discuss your stay further please contact me at 321-269-9100 or [email protected] I look forward to speaking with you.

"Great location for Space Center visit overnight"

4
16/09/2016

BW Space Shuttle Inn is just 11 miles in a straight shot to the Space Center. It is comfortable, clean and has the best breakfast we've ever had in a BW. Less than an hour on the toll-free route 50 from Orlando. Go to El Leoncita for a wonderful Mexican dinner overlooking the Indian River.The staff was helpful and accomodating. The owners were interested in your experience.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
csja, Thank you, for taking the time to write such a kind review. We are pleased that you enjoyed your time with us. We look forward to visiting with you the next time you are in Titusville, Florida.

"Excellent motel"

5
13/09/2016

Very clean and spacious rooms. Excellent free hot breakfast. Very nice pool. Restaurant on site is very good. Good location. Friendly staff. Highly recommended We requested a ground floor and it was no problem.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
TimPoff, Thank you for taking the time to write a review of our property. I love reading that you were able to enjoy some of the amenities the property has to offer. We hope that when you visit Titusville, Florida you will consider us for your lodging needs.

"Decent Place right off the hwy..."

5
03/09/2016

Pretty fast check in with a paid reservation from Priceline... We got a Kingbed...Very comfy...And we enjoyed our stay... Good Breakfast in the am too... The Staff were very friendly and took care of business checkin us in b4 others without a reservation.... High Marks there... Will definitely stay there again...TY

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Ian S, Thank you, for your kind review of our property. We are very pleased you enjoyed your stay with us and we look forward to your return visit.

"Cramped, musty room"

3
02/09/2016

The bathroom was to small and the request to have the air conditioner turned on resulting in a temperature setting of 75 degrees. I ended up with a warm, musty smelling room. It took an hour and a half for the room to cool and the smell to dissipate. I asked about a room with a king size bed and a sleeper sofa. This hotel does not have a single room with those specifications. Really?

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Allen D, Please accept my apology, for not having the air set to a lower temperature. I'm not sure why your request was not honored. I will be speaking with my staff to try and avoid this issue for future guests. As for the room types, we are an older property and limited in the floor plans we have available. We have a two room suite with two beds and a sofa bed , but unfortunately we do not offer pull out sofas in the standard rooms as they are not roomy enough to accommodate one. If there is anything I can do for you, please feel free to contact me at 321-269-9100 or [email protected]

"In Need of Upgrade"

3
01/09/2016

Stayed her for 2 nights taking in the Kennedy Space Centre from Orlando before moving on to Miami. Excellent location (approx. 20mins to NASA), straight onto the highway & easy to find with a superb steakhouse on the premises. Lobby ok with friendly daytime staff - we had a run in with the night time staff over a faulty keycard (basically she couldn't be bothered) but hey ho! Pool area ok with sunbeds. Rooms very basic, desperately in need of renovation & lightening up & the air con unit sounds like a jumbo jet is taking off in your room ALL NIGHT! Complimentary breakfast is more than acceptable, cereals, yoghurt, pastries, toast & fab waffle maker - there were hot choices too but we didn't have these so cannot comment. This Best Bestern had more of a motel feel to it - not a horrendous stay but stayed in better.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Anita B, Thank you for taking the time to write a review of our property. We are an exterior corridor property which used to be considered a motel, but being we have all the amenities ( pool, fitness center, breakfast and steakhouse ) we are now considered a hotel. I'm not sure I like the classifications myself as it can be misleading to most folks. I would like to extend an apology for what you described as an uncaring staff member. I'm not sure who you spoke with, but a guest should never be made to feel as anything other than welcomed. You are the reason we are here, it is our duty to serve your lodging needs with nothing less than a smile and a pleasant welcome. If you would like to discuss your further please contact me at 321-269-9100 or [email protected]

"Always a First Choice"

5
15/08/2016

Having been to this hotel before we knew what to expect and got that and then some. The staff here is always friendly and helpful. Whatever you ask of them is not to small or insignificant for their attention. The rooms are clean, neat, and updated . The restaurant staff are great and the morning breakfast is above par.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
gregory5220, Thank you so much for your kind words. The staff and I really appreciate you and look forward to your next visit.

"Had a good stay. Be aware of your room location."

3
13/08/2016

We stayed one night at the motel before our cruise. Front desk staff was very nice and helpful at check in. Be aware that this is a large complex and there are no elevators. We were transported by shuttle to the motel and it so happened that the room we were assigned was a long walk from the lobby and on the second floor (no elevator) which was a long way to drag our luggage. We probably could have ask for a closer room but were too tired to walk back to the lobby after we reached our room. The room was very clean and neat. The free breakfast was below average. Eggs were rubbery and sausage did not taste very good. The staff was helpful and kept the place tidy. The breakfast area was small for the large number of quest trying to get breakfast. The front desk staff that morning was very helpful and courteous. I would highly recommend the Steak house at the motel.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
edgars4him, Thank you for taking the time to write a review of our property. I guess we should start considering if folks have personal vehicles with them when we assign the rooms each morning, as we are a very large property. We value your point of view, as our main goal is to provide you with a Superior experience and taking lugging luggage should be a consideration when we do the room assignments. I hope that when you visit Titusville, Florida again whether it be a cruise or to see the sights you consider us for your lodging needs.

"Disappointjng"

2
11/08/2016

We stayed here the night before leaving on a cruise from Port Canaveral. The location isn't terrible (about a 25 minute drive to Port Canaveral) but the hotel was disappointing. We booked in through Priceline Express deals just knowing we were going to get a three star hotel - this is NOT a three star quality hotel. It is closer to a Motel 6 than a Hilton. The lobby is outdated and had a musty smell. The rooms have exterior corridors and need a complete remodel (paint, carpet, furnishings, etc). I would only consider staying here if it were a last resort. We were rushing out the door the next morning happy to be leaving without our car being broken into...

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
jbro33, I'm sorry you did not enjoy your stay with us. If you would like to discuss it further please feel free to contact me at 321-269-9100 or by email at [email protected]

"Nice basic place"

4
09/08/2016

Clean room, nice amenities too. Very friendly staff. Plus good restaurant on premise. I enjoyed my one night stay. Easy access to highway as well. Many things to do and basic shopping is very close in the area too.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
DEBRA R, Thank you for taking the time to write a review of our property. We are very pleased you enjoyed your stay and hope to see you again on your next trip to Titusville, Florida.

"Old and not updated"

2
01/08/2016

We stayed in this hotel at least 25 years ago when we were in Titusville for a family reunion in the area.We were in Titusville visiting relatives. This hotel has not been remodeled or upgraded since that time. The grounds and parking lot and surrounding area appear to be somewhat rundown and not well cared for. The room was somewhat clean, but the carpet was dirty and felt sticky to the feet. We will look for another hotel when we are in the area again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sara B, Thank you for taking the time to write a review of our property. I'm disappointed that we did not meet your expectations. If you would like to discuss your stay further please feel free to contact me at 321-269-9100 or [email protected]

"Average, bad breakfast"

3
01/08/2016

Motel has good location if you want to visit NASA. It is moreless average american motel. No problem with that. But the breakfast really should be better. Compared to 10 other similar motels which we visited on our trip, this breakfast was one of the worst. Room for breakfast was so small, half frozen yogurts and very little choices.

"Consistant"

3
30/07/2016

We only stay here for a few hours layover so never partake of the breakfast room that is included but the room is adequate for our brief visit Would be nice to have thicker towels. No shampoos or lotions were in the room. Don't know if that was an oversight or they just don't put them out

"More than accommodated!!"

3
27/07/2016

HONEST REVIEW-my family and I stayed for one night to catch space launch the next day....first room (smoking room-not what we wanted) had "junk" On the sheets....ewwwww. They changed us rooms (still smoking) and gave us a bag of treats for the boys to make it right...very nice, but still wanted NON SMOKING! She stated it would cost more. ??. After my son couldn't stand it any longer....we couldn't either, I went to front desk and she found us a smoke free room!!! Thank god! They were really wonderful to work with us! Rooms aren't great, but for prove it was alright! Can't complain!!!

"Pertpfect for trip with grandsons to KSC"

4
23/07/2016

Booked two rooms for 3 grandsons and I. Requested they be together and they were. Rooms clean and comfortable. This is an older hotel but appears to be well maintained. Staff friendly and accomdating. Breakfast buffet served had about anything u could want for breakfast. Very close to Kennedy Space Center and lots of other attractions. Located right off 1-95 but traffickers was never a problem for us. Would certainly here again when in the area.

"Nice stay"

5
19/07/2016

The overall appearance of the hotel was good. There is easy access off of I 95 and there are adequate places to eat within walking distance. Our check in was very easy and the staff was very helpful. We were happy with our room and and the free breakfast in the morning was very nice. We would recommend staying there.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
N8041FYvictorm, Thank you for taking the time to write a review. We are very pleased that you enjoyed your stay with us. We look forward to visiting with you again on your next trip to Titusville, Florida.

"Two night stay for trip to Kennedy"

4
18/07/2016

It was clean and simple. It was everything we needed for our trip to Kennedy. We checked in late and they were very accommodating. Check was quick and easy. The beds were comfy and the bathroom was super clean.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Jennifer H, Thank you for staying with us. We appreciate you taking the time to write a review of our property and hope to see you again on your next trip to Titusville.

"Great place to stay "

4
17/07/2016

I was here in March of 2014 for the first time. I was impressed with the place and it was a quite location thats close to the road. My first time was for buisness and my needs were met with out having to ask for anything since it was already taken care of. Since my first time staying here I have been back a half dozen times and I will be back many more times and I look forward to check in at this hotel before I ever get there. Not to mention that the on sight restraunt is excellent for a steakhouse bar. Everything that I have ordered has been excellent with zero complaints. After a long day of driving this is a great place with room for the kids or pets to run off energy from being in the car all day. Plus when you get hungry they have a place right their without having to get back in the car and having to drive for a place to eat. If you need something they have a 7 11 gas station next door and to buy whatever you need or ran out of. Plus the next day when its time to get on the road you have several options for gas right by the hotel and you are right by the on ramps for I95 to get you on your way quickly. If you are staying for a few days you have the Nasa and Space museums, a war plane museum and the Police Hall of Fame Museum and Memorial that also has a gun range and training classes. But you can see items from 9/11 and evidence of famous crimes over the years that we have been a country. Including the Barker Families Tommy Guns and other Famous Criminals personal items. In the days of the BLM protests we have a place for the police officers that have been killed in the line of duty by criminals and terrorists as well as some great exhibits showing the various police gear, tools and test kits police officers use daily. They also have various cars/ motorcycles that were donated over the years to the museum and the prop police car from the Bladerunner movie in the 1970s. Its pretty cool to see if you have a couple of hours to kill and worth it. Plus its good to be able to pay respect to a job that most people do not respect or care for. Police officers deserve our respect for the job they do. Its a thankless job that somebody has to do to keep us safe at our homes and communities and deserve the respect that they deserve. If you stay here you will be happy and well rested. If you have your dogs with you they will love it. In the back of the property they have a large area to walk your dogs, watch the sunrise/sunset, or go bird watching. The kids can also run off the pent up energy from a long trip down to Florida. It is also about an hour to an hour and a half to Disney and the other theme parks in Orlando as well and is a good way to save some cash if your fine with the drive to get to the parks but you will save a fair amount of cash and avoid the crowds at the Disney Hotels. But if you have small kids they will love the parks hotels so you might prefer staying at the park. Where the older kids will prefer saving some money to get extra time at the parks.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
TravelingPatriot, Thank you for writing such a wonderful review of our property and for honoring our men in BLUE! I could not have written a better review of our surrounding area and the POLICE HALL OF FAME! I personally am thankful daily for our Police, Firefighters and Military and pray for their safety. Thank you for visiting with us and I look forward to seeing you on your next trip to Titusville.

"Decent"

3
12/07/2016

Just as a typical Best Western, staff was good, room was ok, lights were dim, food was sub par. Did not use the amenities such as pool and gym, but noticed they had one and it looked good. Wi-Fi connection was good. Looking for a place to lay your head with comfy bed and minimal cost, excellent choice!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Steven N, Thank you for taking the time to write a review of our property. I'm glad everything was okay but we hope you will stay with us again in the future and hopefully we can provide you with that Wow factor, we strive for.

"Hotel reviews"

4
10/07/2016

Great location. After a 18 hour drive it was nice to come to a clean room to relax and get ready for our vacation. Easy access to area attractions and the pool was clean. Only wish was that the two rooms we had were connected.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
A729PVjosephg, Thank you for taking the time to write a nice review of our property. I'm so glad that we were the starting point of your vacation and you were able to enjoy our newly remodeled pool area. I apologize we were not able to provide you with connecting rooms, we strive to keep family and friends together but during our busier times our connecting rooms sell quickly. We hope that we will see you again on your next visit to Titusville, Florida.

"Comfortable stay"

4
07/07/2016

Was not sure what to expect from the mixed reviews but we were pleasantly surprised. Staff was very friendly and helpful. They happily switched rooms for us (to first floor) to accommodate our son in a cast. Beds were quite comfortable and room was clean. Wide assortment of foods at breakfast. For price point it was great!

"Clean, nice and friendly"

4
06/07/2016

This motel is a little dated, but efforts have been made to freshen it up. The beds seemed fairly new and comfortable. The room had been cleaned very well. The AC worked good and I had constant hot water when I took a shower. We were in the very back, so it was quiet without a lot of noise. There is a pool, though I did not have time to use it. I had forgotten mine and my husbands shaving things, but the front desk gave me two razors and some shaving cream, which I thought was super nice! My only complaints were the following: a microwave has to be requested for the room and there was no onsite laundry. Other than that, everything else was great! Those people who are comparing it to hotels, need to realize that this is a motel not a hotel, and having stayed in several motels myself, I can definitely say that this was one of my better stays.

"Satisfied"

4
01/07/2016

Our place to go when visiting the Space Coast quiet, comfortable, convenient and an amazing staff. The breakfast includes hot foods (eggs, sausage, biscuits and gravy, waffles) a great yogurt bar. fresh fruit. My only addition would be peanut butter and bagels. The staff are so helpful and welcoming you feel at home and assured of a pleasant stay.

"Good, but not as"

4
23/06/2016

We've stayed in this hotel three times now on trips to Titusville. This time we brought daughter and grandkids so we needed a suite. Room was ok, but a little dated. We had trouble with the sliding key. Had to pull hard on door to get key to light up green and let us in. Breakfast was not quite as good as previous trips. A little hit and miss. We did let front desk know about room issues as we left. Just a tad disappointed this time. Still a good hotel.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
SomedayIreland, Thank you for taking the time to write a review of our property. I would like to apologize for not meeting and exceeding the standards you have come to expect when staying with us. If you would like to discuss your stay further please contact me at 321-269-9100 or [email protected].com.

"For Sleeping Only"

3
20/06/2016

Make sure you have plenty of outdoor activities planned as this is not a room for lounging or cocooning. Everything could use a refresh - the decor, furniture, even the faucets. Paint was peeling on the bathroom ceiling, bathtub was stained and had an odd film on the sides, vent did not work. The level of clean was so suspicious to me I went to the local Walmart for my own cleaning supplies for peace of mind. And I haven't since faucets like that since I rehabbed my last home. The 'office' chair had pitted arms full of pet hair? dustballs? King size mattress was uncomfortable with a skewed bed skirt. And where were bolster pillows for comfort TV viewing? At least the TV was new with ok cable options. However, you had to turn it up loud in order to hear anything over the extremely noisy a/c unit. But the wifi never did work. Breakfast left much to be desired too - mini options only, white bread only, corned beef hash instead of breakfast meat like sausage or bacon. This is the only BW I have seen that did not provide sealed yogurt containers: plastic cups were hand filled and half filled. No fruit except for frozen blueberries and fruit cocktail (which I stopped eating when I was 8); small apples were individually wrapped but no way to slice them up. No bananas, peaches, citrus, etc. That said, the front desk personnel were great. We had to change our room twice - once because there was no elevator to the second story room to aid my disabled mother, second because the mold/mildew in the next room almost triggered migraine. They were very polite and accommodating and really strove to make sure the room selection would work for us. The 2 best things about this hotel were the price and the location - I could tolerate all the negatives because the room price was cheap and the location was perfect for our purposes.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
JWJB05, Thank you for taking the time to write a review of our property. I apologize that we did not meet your standards. If you would like to discuss your stay further please feel free to contact me at 321-269-9100 or [email protected]

"Terrific value"

5
15/06/2016

This was one-half- hour north of Port Canaveral, FL, where we were scheduled to leave on a cruise. It was a convenient location, lots to do in the area, many restaurants, and an overall enjoyable, restful short stay.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Louis I, Thank you for your kind review. We are pleased you enjoyed your stay with us and the many local attractions. We hope the next time you are in Titusville, Florida you will think of us for your lodging needs.

"Nice pool, free breakfast bugs on sink"

3
04/06/2016

The free breakfast was just ok but it was free so what do you expect! The room had bugs near the sink which I found disgusting and I mean a lot of little bugs! The pool was ok but my kids were happy with it. The bed was comfortable. My husband found this deal online for $64 a night. The saying is true you get what you pay for.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sharanyc, Thank you for taking the time to write a review of our property. I apologize that we failed to provide you with a enjoyable stay. I know this is Florida the bug capital, but no matter the rate, you should never expect bugs on your sink. If you'd like to discuss your stay further please contact me at 321-269-9100 or [email protected]

"very happy with Best Western"

5
03/06/2016

The room was clean and comfortable and the staff was helpful and pleasant- I was very happy with both of our stays this year- I was very surprised this room was so affordable- The outdoor pool kept the kids happy and the Steak restaurant was very good- I will stay here anytime we are in need of a room in Titusville

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Donna W, Thank you for taking the time to write such a nice review of our property. We look forward to seeing you on your next trip to Titusville.

"Staff was awesome, rooms very clean and comfortable"

5
02/06/2016

A little pricey for the hotel but that was because of the holiday. I understand. I had a small challenge when I arrived but the staff was amazing and very responsive and it was quickly forgotten. I would recommend and return to this hotel in the future. Management is exemplary and therefore the staff is exemplary.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Michael D, Thank you so much for your kind review. I received your letter and was able to share it with the staff, they were as amazed as I, that a guest took the time to personally recognize each one of them. We really appreciate you being our guest and cannot wait for your return visit. It is guests such as yourself that remind us why we choose Customer Service and the lodging industry, thank you again for the reminder.

"Good inexpensive motel"

3
01/06/2016

For the price (under $100), this motel was very good. The rooms like many of these older motels are dated but it was clean. There is a pool but we didn't use it. The breakfast was much better than most with several hot items and very attentive hostesses. I rate it only 3 because I'm comparing it to more modern and pricey motels. It is close to NASA and an easy drive to the Space Center. One complaint I have was that the WIFI was weak and not secure so my Mac wouldn't send out my messages because it sensed an insecure network. This is certainly a reasonable option if you have children or want a less expensive lodging. There was a Durango Steak house between the office and the rooms so food and bar were readily available. We were first placed in a smoking room since we had booked online and apparently did not specify. They moved us to a non-smoking room and that was adequate. The dated AC units did leak a lot of water onto the entryways.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Whishigi, Thank you for taking the time to write a review of our property. We are pleased that you were able to enjoy our complimentary breakfast. As for being older we like to think of us as retro LOL. I apologize for the Wi-Fi issue you mentioned, and will be contacting our provider. We hope that the next time you are in Titusville you will consider us for your lodging needs.

"Visit to NASA"

4
27/05/2016

I wanted to visit NASA for a long time and hence decided to go there from May 20-22. I was looking for a single room for 4 persons close to NASA in Titusville and While I was looking for accommodation options most of them were minimum $170 per night that too some were not providing complimentary breakfast but fortunately I found this property for which I paid just $125 for 2 nights. Property is clean with nice beds and large LED TV and very close to NASA too. Their complimentary breakfast was very good. I will definitely visit here again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
NitinMehendale, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your stay with us and are very happy that you will definitely stay with us again. We are looking forward to your return visit. See you soon.

"Overnight stay on road trip"

3
21/05/2016

Rooms outdated but clean. Staff was friendly and very nice. Would stop here again. Close to several food choices and gas stations. Close to some great outdoor views. Very reasonable rates for their rooms.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Mbinmidtn, Thank you for taking the time to write a review of our property. We look forward to your return on your next trip to Titusville.

"Ok for decent price"

2
18/05/2016

Room was dated with an old musty smell. Not overly clean but do-able for overnight stay. Crack all the way around the door, would have been concerned with safety if I had stayed alone. Only one small container shampoo & no condition provided. Ok but prob not stay here again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Emily C, I would like to apologize for your overnight stay. Rates should not and do not matter when it comes to service. It appears from your review that we missed our mark with serving your lodging needs. If you would like to discuss your stay further please contact me at 321-269-9100 or by email at [email protected]

"Not Bad"

3
18/05/2016

It's just another Best Western... on site Laundry room out of order, Staff said it has been that way for some time..... Please have the carpets cleaned, filthy!!! Staff was nice, the rest of the room was ok.

"Best Western Space Shuttle Inn - 2 night stay"

3
17/05/2016

The staff at the hotel were very friendly and the room was clean but a bit outdated. Breakfast was decent but crowded. The pool was very small. Price was excellent! Hotel was a short drive away from Kennedy Space Center which is where we went during our time here. People in the parking lot were a bit noisy at times.

"Thankfully a quick stay"

2
16/05/2016

I am not sure how this motel currently has a 3 star rating. Obviously there are minimal selections in the area, but it is well worth the extra few dollars to stay at the Courtyard. (Which is where we have always stayed previously) This was last minute and all that was avilable. From check-in, I had the feeling we had traveled back in time when it came to the process as well as the decor and staff. Simply stated, you get what you pay for. Did not even bother with the breakfast, as I had only went for coffee but left as soon as I saw the coffee was instant, coming out of a machine like that at a rest area. Rooms are old but only positive was the bed was actually comfy.

"Return Visit"

5
16/05/2016

Although we have stayed here before we always return due to the friendly staff and well maintained property, Since our last stay the facility has been freshened up and it is even nicer then before. My only two complaints are as follows. (1) The morning buffet is alright but several items are not very good. (2) The microwave and refrigerator have been removed from the room and I miss them. Overall the hotel is a great place to stay.

"Always a good stay"

5
16/05/2016

Having been to this hotel before I pretty much knew what I was getting. I was pleasantly surprised at the improvements made since my last stay. All the freshening up with paint and such made it a pleasurable stay yet again. The staff are very friendly and helpful and the restaurant on site makes it easy after a long day to relax and have a drink and dinner without having to drive anymore. I would highly recommend this hotel.

"Better than I anticiapted"

3
15/05/2016

First off, this isn't a 3 star hotel. It's a 2 star, but it's a pretty decent 2 star. I should begin my review by saying we like nice hotels and only stay in motels when there is no other option. In this case there was no other option. We were in town prior to a Spring Break cruise and so was everybody else. They had availability and at a great price so we took it. We booked a stay and park package and we probably paid what a week's cruise parking cost for both the parking and motel. I highly recommend doing the cruise and park. When we pulled to the Best Western around 9pm a drunk homeless man was stumbling out of the bushes from the Waffle House which is very closely located to the lobby entrance.Then the homeless man vomited beside my car and proceeded to walk into the hotel lobby along side us. He asked for blankets and the hotel staff kindly obliged. I felt a mix of panic (that the man would be sleeping likely next to my car) and warmth for the staff with their obvious big hearts. Turns out you drive to the front door of your room. We left the homeless guy laying out his sleeping pad in the bushes and drove to the back of the complex to our room. It was fine. Somewhat dated but surprisingly comfortable and cleaner than what we imagined it would be. Breakfast the next morning was also decent. It was the standard waffle batter and powdered eggs but it was all presented nicely and kept clean by the staff. The motel was full and the other guest looked similar to my family and we heard several talking about boarding the cruises they were destined for that morning. All in all I would stay here again. I would try to book the Ramada down the street first but if it was full then this would do.

"In town for a wedding"

3
15/05/2016

We were on the first floor thanks to a very accommodating young lady at guest check-in. It was greatly appreciated! The room was quiet, but nothing special. There were no bugs in the room which can be a problem especially in Florida.There was no mold in the bathroom. For three days, it was not a bad stay. Our room attendant was wonderful! The gazebo was vandalized by local thugs, I assume. So it is not as pretty as it appears on their website, nor is the pond/small lake (filled with algae). I have had better breakfasts however. Warm eggs would have been nicer rather than hash that we had one morning. Hard boiled eggs just don't do it for me. But, there was cereal, juice,and other items that probably might appeal to others staying there. Overall, if you are looking for an inexpensive hotel to rest your head at night, it may not be a bad option.

"Good for the price"

3
10/05/2016

It's a budget motel and for the price it is good place to stay. The front desk staff was efficient and cordial. I didn't need anything special so I would not expect them to do anything more than check me in with a smile and friendly demeanor - they did. The room was small and lacked a bit. The beds were only doubles and not queens. The bathroom was very small and when on the toilet knees were bumping into the things. The fit and finish of the room was poor. The tile wasn't cut and set well with uneven grout lines. Water pressure was low in the shower but the water remained hot. There are lots of little things to remind you that it is an older property. But, the place was clean and for me that is paramount. The beds were not 5 star but were comfy enough. The AC worked as it all the other items (TV, lights, sockets, etc). Breakfast was ample, tasty and the employee kept things well stocked. I chose this BW because I am a rewards member and I go BW first whenever I can. I would stay here again since it was clean and close to where I wanted to be. Don't expect fancy at this location. It is basic but so is the price. I think I was out only about $80 with my AAA discount and for that price it was a good place to rest.

"Stop over stay on the way to Cruise"

5
10/05/2016

We stayed at the Best Western in Titusville because it was half way to our destination. The hotel was close to the Interstate which was a plus. Check-in was easy and the staff was very friendly. The room was clean and roomy. Their was a restaurant on the property that was very good. We received a free appetizer for staying at the motel. The breakfast was good and had many choices. I would definitely stay at this motel again. We stayed at the Best Western in Titusville because it was half way to our destination. The hotel was close to the Interstate which was a plus. Check-in was easy and the staff was very friendly. The room was clean and roomy. Their was a restaurant on the property that was very good. We received a free appetizer for staying at the motel. The breakfast was good and had many choices. I would definitely stay at this motel again.

"You get what you pay for"

3
04/05/2016

So, not what I would choose, however, traveling with two medium sized dogs...you must take what is available. Room was on the dark side, and could have smelled better...before my clean dogs showed up. However, friendly at check in & phone reservations. Nice grounds with room to roam & give dogs a break from room. Convenient location for our needs.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
240stephanie, Thank you for taking the time to write a review of our property. If you would like to discuss your stay further please contact me at [email protected] or 321-269-9100.

"Great time"

5
30/04/2016

We are always pleased to stay at the BW Space hotel. We are birding people and love the Merritt Island Wildlife Refuge not too far from the hotel. So on our way home we stay there for at least one night, unless there is some event at the Wildlife Refuge that would keep us longer.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Arivesm, Thank you for taking the time to write a review of the BW Space Shuttle Inn. We are very pleased that you have made us your hotel of choice while visiting Titusville and the Merritt Island Wildlife Refuge.

"Very nice for the money in this area."

4
25/04/2016

Stayed here for NASA trip. 20 min. from Kennedy. Only One turn from hotel. Breakfast was OK. Room was very clean, no odd smell when we walked in. Only negative is that the toilet was too close to the wall. Large person would have a tough time sitting down because the toilet paper dispenser is in the way.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Chris, Thank you for taking the time to write a review of our property. We are pleased you enjoyed your stay with us. We look forward to your next trip to Titusville, Florida.

"Cheap but disappointing"

3
22/04/2016

We stayed here because it is a very short distance to Kennedy Space Center and the prices are quite cheap. But there is usually an issue when it comes to cheap, and this is not one of the exceptions. Apparently Priceline and this Best Western don't like to play nicely together. I initially booked a single night at the hotel, then decided to stay another night and bought another room through priceline. Upon arrival, the lady at the counter stated that i only booked for the next evening and that they were completely sold out. Thankfully, i am assuming the general manager/owner knew about this issue and stepped in on my behalf, showing the crewmember the issue and correcting it without argument or complaint. They happily gave us a map of the facility including a location of the vending machines and the hours of the attached restaurant. When we got to the room, all seemed well at first. Beds were nice and bouncy, a quick check under mattresses revealed no bed bugs and the internet worked nicely the entire time i stayed here. The showers were clean and the pressure was average, but the water was nice and hot. the room was quite stuffy when we first arrived, so we cranked the AC as low as it would go and went out for dinner. Once arriving back my travelling companion and I decided to bed down for the night. That was when the dreaded allergies attacked! My friend is much more sensitive than I was, and began hacking and coughing almost immediately. After about two hours of being awake, i moved to the desk to use my laptop which was coincidentally located right next to the AC. We disabled the airconditioning for the night and we slept much better. The next night it was more of the same, except this time i examined the AC unit and realized it had removable air filters that were absolutely caked with whatever stuff was in the air and it was basically just throwing all the allergens back up in the air. I cleaned the filters and both of us slept peacefully for the rest of the night. I wanted to give this place a good review thanks to it's proximity to Kennedy and having it's own restaurant built in, but i couldn't in good conscious recommend it if you are at all sensitive to allergens. Pros: Cheap Close proximity to Kennedy Space Center Close highway access has it's own restaurant on-site very good internet Cons: Very bad for allergies, dirty AC filters

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
David S., Thank you for taking the time to write a review of our property. I apologize for not exceeding your expectations. We have a few new Front Desk Agents that are in training at the front desk, and it sounds like they were confused on how to handle an extended reservation, but I'm glad we were able to resolve that quickly. I was very disappointed reading about your issue with the ac vents. I have brought your survey to the attention of the entire housekeeping staff. We have a cleaning rotation on the vents, which unfortunately it appears was not the case in your room. I hope that on your next trip to Titusville, Florida you will contact me personally, so I can assist in providing you with the accommodations you have come to expect when booking an individually owned Best Western property. My contact information is [email protected] or by phone at 321-269-9100.

"great service"

4
20/04/2016

room was clean, beds comfy, plenty of towels, no insects, fridge and microwave oven worked well, clean pool and pool deck ,Durango steakhouse in front has great food, drinks were reasonable, service great and an outside area for smokers.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Charles D., Thank you for taking the time to write a review of our property. We are always pleased when guests are able to enjoy some of our many amenities. We hope that when you find yourself in Titusville, Florida you will once again come visit with us.

"All smoking rooms"

1
13/04/2016

Checked out five rooms to switch to and all of them were dirty and had strong smell of cigarette smoke. It may be a favorable one who want a value for money, one night and wont mind the dirty and smoke smelling room.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Alexius, I apologize that you didn't enjoy your stay with us. We have both smoking and non smoking rooms, I'm not sure why you were only offered a smoking room unless it the only room type left on property. If you would like to discuss your stay further please feel free to contact me at 321-269-9100 or [email protected]

"Loved the 2 room suite!"

5
10/04/2016

We had a wonderful stay! It was very convenient to Kennedy space Center and the Police Hall of Fame. Just a short drive to Cape Canaveral and the beaches. The 2 room, 2 bath, suite made it especially nice as we were traveling with 4 teenagers. Everyone enjoyed the pool and free breakfast! We would book again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sandrariggs, Thank you for taking the time to write such a nice review, especially while taking care of four teenagers. We are pleased that your family was able to enjoy our two room suite, and the newly remodeled breakfast and pool area. We look forward to serving your lodging needs the next time you are in Titusville, Florida.

"Night before a cruise."

3
07/04/2016

We booked this as part of a package with an external company. The location was good about 20 away from Port Canaveral. Check in was quick and our room was in the furthest building from the road. The room was clean, with 2 double beds that sadly were a bit too hard for us. The sink and vanity unit were separate from the toilet and shower, which was good as the shower room was tiny. My daughter went over to the pool but as it was only March it was a little cold but it was nice that it was open. The breakfast area was in a separate building by the pool and just like may other hotels that offer free breakfast the room was far too small, and i found it too hot. Standard offerings of cereal and sausage, egg etc. The location was good for Walmart, Aldi, and several restaurants.

"Pleasantly Surprised"

5
05/04/2016

I have to admit I was concerned about this Inn because we booked it on a website for $55. The rooms were not new but were sparkling clean, nice firm beds with good linen. Towels were nice and white. They do provide a full hot breakfast in a small building on the grounds, the only downside is they have about 200 rooms and seating for about 30 people. Otherwise the food was plentiful and hot. For the price and what they provide, I would say this stay was a pleasant surprise and a good deal. There is a very good independent steak house on the grounds. No need to travel for an evening meal unless yur a vegetarian.

"Just fine!"

4
05/04/2016

Based on other reviews I was slightly concerned but my husband and I agreed the place was just fine - clean and comfortable and very affordable. Service at check in and out was good and breakfast was fine. Truly no complaints. Titusville seems to be a depressed community, so there were limited restraunt choices for dinner (especially since we were there on Easter Sunday so the few non-fast food places in town were closed!) but I was still glad we stayed there because it was on our way to the Kennedy Space Center and I wanted to see the wildlife refuge which was lovely and quiet. We saw lots of neat birds and 2 baby alligators! Definitely a decent place to stay, especially if it's a short visit and you're going to the Space Center.

"Just what we needed!"

4
03/04/2016

Bed was comfy. Overall room size was very good but the bathroom was the smallest I have ever seen. I've been in bigger closets. Picky. We just slept there. Gone all day. Internet worked very well. Well located for either the space center or wildlife refuge. Don't rely on booking.com if you have a room preference, i.e., ground floor. Call the motel. Mgr says booking.com does not pass on requests.

"Ok stay "

3
02/04/2016

Drove in late and the front desk was busy. Didn't have any ground rooms so I was located upstairs. The hotel was extremely full with a lot of teens and parents. The AC is very old so it didn't have it as cold as I like it. Furniture is dated. Last picture was a roach in nightstand. The small kind, not palmetto bug.

"Good for our needs"

4
28/03/2016

Clean, comfortable for an older building and close to the space center. Very complete breakfast but the room is much too small. Good resultants nearby. Spouse was ill one morning and cleaning staff very accommodating. Wouldn't do a long stay, but very good for our purposes.

"disappointed"

2
25/03/2016

If booking more than one room, be sure and tell them at the time of booking if you want the rooms together. I booked and paid for 3 rooms at the same time and they were spread all over the building. Front desk was unable to put us in rooms together. I still don't understand how they can say "they didn't know we were together", when they were booked and paid for at the same time with same credit card.

"Stayed here one night"

3
24/03/2016

This Property is old and badly in need of updates, there were many items in this place that we found not too desirable, you could see air around the door, rugs were stained, just generally not well kept. Would not stay there again.

"close to the space center"

2
24/03/2016

i could see outside when the door was shut- due to gaps, and damage at the bottom of the door. the bathroom- good luck using the toilet if you're a bigger person, the toilet paper holder actually hangs over the seat. i've been in bigger airplane bathrooms. was given a ground floor room. all night long i was kept up from noise in the room above me. there was constant squeaking and walking- i heard it all. those noise didn't stop until 4am. there was also an unpleasant smell from another room's bathroom usage, which i guess got in through the extractor fan system. the beds were very comfortable, i will say that. shame i couldn't sleep from all the noise. walking distance to a waffle house, steakhouse and mcdonald's. avoid the waffle house- it was gross. there were ants in the soap dish but no sign of bed bugs. i think next time i'll just drive home and save myself the money.

"Little bit worn but clean with great breakfast"

3
20/03/2016

Rooms are older but have been remodeled recently. Beds were clean but bathroom could have been better. The best part was the continental breakfast which included both hot and cold items. We took ours out to the beautiful screened in area and enjoyed our coffee around one of three family sized tables.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Thank you for taking the time to review our property. We are very glad that you enjoyed the breakfast and the screened patio. We look forward to seeing you on your next visit to Titusville.

"Pass-the-buck management style"

2
19/03/2016

We booked rooms in November 2015. We had 12 people in 4 rooms, each with a roll-a-way. When we arrived, the front desk manager assured us that the roll-a-ways were in the rooms. We got the rooms, no roll-a-ways. Rather than apologize for not having checked, she just threw the housekeeping people under the bus. We made our reservations with HER. Managers should always trust but verify. I don't think I would stay here again specifically because of how offputting it was to have someone in charge so willing to blame someone else for her failings. What's more, when I called her by name, she said, "oh no, now you know my name," as if knowing her name were going to result in her getting her in trouble. She knew what she was doing was low class. I'll not name her in this review, but I won't stay there again because of her.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
I cannot apologize enough for your review. I am the only manager that works the front desk and I'm positive I did not speak with you, nor would I have placed blame on another department. I would like to think my staff would have addressed your concerns and found a solution to your roll away issue confidently and quickly. It appears that did not happen the way it should have. If you wouldn't mind taking a moment to email me or call me at [email protected] or 321-269-9100 to discuss the situation further. Again please accept my sincere apology for the disappointment you experienced while at my property.

"Out of Space Get Away"

4
19/03/2016

The Hotel was clean, bed was comfortable Everything worked. Quick check-in.,Breakfast was delicious. Location, location, everything was closed by. The food in the restaurant was amazing. It was on time ,good temperature and the staff was very helpful.

"nice place"

4
19/03/2016

convenience great restaurant great, room ok could of been a little better cleaner carpet and newer mattress. i will return someday. like the location and retaurANT AND POOLAND BREAKFAST . VERY nice staff and great steakhouse.

"Don't get fooled by its chain name"

1
18/03/2016

Room, old, smoky, surprised BW offers it. The hotel was like a truck stop. Breakfast, standard, but coffee was disgusting. Location/Price, average. Booked it through Hotwire, thought BW name should be standard, but disappointed. Internet was ok, cable connection, not too good. Reception, so so.

"A one night stay to visit with old friends."

3
14/03/2016

Excellent location near I-95. The property is "dated", but clean and comfortable. The staff was friendly, helpful and courteous (they also presented a positive appearance, which is important to me). WAY overpriced vis-à-vis my friends who had made earlier reservations. I have stayed in five star hotels for less and this is not a five star hotel.

"Nice Stay"

5
14/03/2016

Good clean hotel, Great area close to restaurants movies and stores. Staff was very nice. Unfortunately for us it happed to be Bike week and an airshow in town and something else so all the area hotels rates were outrageous. At least double the usual rates. Corporate should be ashamed but we know they are not.

"Old hotel"

3
12/03/2016

The beds were uncomfortable and the bathroom was small. The room was clean and well cared for but the breakfast area was cramped and can be tight getting food. Overall I think it was pricey for what you received.

"Not worth it- terrible customer service "

1
07/03/2016

This place is in need of some cleaning up, that includes the property and the front desk staff. They are incredibly unorganized and unable to manage simple tasks. We arrived on a modestly warm spring day. The room was fine, simple, cheap but still fine. The beds are fine, the shower fine. Fine in general represents this stay. The room was SO cold overnight. We tried everything to make the heat work. Upon return from a lovely late dinner, we had warm showers and went to bed, still cold. What else could we do? Request another room and totally repack, move down stairs a midnight when we are dead tired? It was less than 40 degrees outside, keep in mind. We snuggled in and went to bed. We froze all night, but figured that we'd let the front desk know in the AM. Surly they're not aware, right? In the morning, we met one of the cleaning staff in the parking lot, and told her about the issue. She said, "oh yes we're all well aware". Hmm...this was strange? We then went to the front desk, where they said "oh we know, we only rent that room when we absolutely have to, like 2AM and nothing else is available". We checked in mid afternoon, 3ish. The motel was not full from what I could tell. Then I started to think...WHY are we in the room? WHY did no one let us know? WHY DOES NO ONE CARE? WHY? Because this is a really crappy stay, poorly managed with poor customer service. I asked to speak with the manager, but of course, she was not available (she's on vacation as I was told, surly with heat in her room). Don't stay here unless you want "just fine" with a side of unorganized and bad service. Cheap or not- not worth being treated like that.

"Rooms are large and clean"

3
07/03/2016

The rates here are one of the best around for the type of room and service available.Breakfast is included and has improved this year over last year. I generally stay a couple of weeks each year as I enjoy the Canaveral state park on Meritt Island (a must see when your here if your a nature lover) Coffee in the rooms tv fridge in some rooms hair dryer ironing board and iron maid service is also very good. I would rate the hotel as a 2.5 star my opinion.

"Close to Kennedy Space Center"

3
07/03/2016

We selected the Best Western Space Shuttle Inn because it was close (~10 miles) to the Kennedy Space Center. The rooms were small with a small bathroom but were clean. The breakfast area was not large enough to accommodate the number of guests staying at the motel. It also was not organized very well, with the coffee urns right in the middle of all of the breakfast items. The only exception to the breakfast items being together was that the cereal was located around the corner on a separate wall. Although I wanted cereal, I didn't see it until I was finished eating.

"Good hotel for the dollar"

3
05/03/2016

If you're passing through and need a place to sleep, this will suffice. It is a no frills and aged hotel but for the dollar it's got a great location and was clean. You never know what you're going to get with a Best Western unfortunately.

"CLEAN INSIDE—GOOD VALUE FOR THE PRICE"

4
29/02/2016

(Disclaimer: Central FL tourists who booked at Best Western from a Priceline option) Being an ‘outside' hotel (you exit your room and immediately face the outside) many of the structures and road looked a bit worn out but not in complete disrepair. But the rooms inside fared much better. The layout and appearance was typical of hotels in this range, but at least everything was cleaned and dusted. I can't dock much points for anything-- it was better than expected! GLANCE AROUND THE HOTEL The free WiFi served its purpose. No drops. Although we didn't use it, a quick glance at the pool revealed a decently maintained pool (it wasn't drained and growing weeds). This place wasn't far from the Kennedy Space Center and was in a good location next to the exit—so many fast food choices. EXTRA EXTRA – LOCATION AND COMPLIMENTARY BREAKFAST … and a hot complimentary breakfast at that. Think Waffles and Sausages in addition to the typical Yogurt, Bagels, and Cereal.

"Went to Daytona 500"

5
29/02/2016

Excellent place to stay. I would stay there again. The rooms were clean and comfortable. The staff was great. Breakfast was great a wide variety of food. I have no complaints at all and the prices were reasonable.

"Great overnight for I-95 travellers"

4
28/02/2016

Spent one night in late February while travelling southbound. Motel was obviously older but had been recently updated. Our room was very clean and our beds were comfortable. Front desk was very friendly and helpful. Would definitely stay again on future travels.

"Pet Friendly"

3
28/02/2016

This hotel is convenient, clean, and a good place to stop with a pet. It is an older facility, but the bed is comfortable and the room was very clean. The breakfast with adequate with a selection of hot food, which was nice.

"For our visit to Kennedy Space Center"

4
27/02/2016

The location is good for the Space Center. The décor is slightly dated but other than that it was decent The front desk staff was friendly and helpful with restaurants. The selection for breakfast was what we have experienced at numerous other hotels, but some foods, eggs, for example, were over cooked.

"Great Stay"

5
23/02/2016

What a find. The location was great (maybe 20 minutes) to The Kennedy Space Center. Our room was so fine and the steakhouse restaurant on premise was a very good convenience with a fun bar area. The breakfast area was good also. Would definitely stay here again.

"Good Stay"

4
22/02/2016

We use Go Port Canaveral and chose the Best Western for our stay. Check-in was easy and the room was clean and comfortable. We ate at Durango's, which was great and the service was awesome. The service overall was fantastic. Breakfast the next day, however, was atrocious. We both had cereal, because the hot food was pretty unedible. Also, we had to wait in line forever and it was a very cramped space. !!Warning!! Titusville does not have easy transportation for travelers!!!! We magically got an uber to see a movie about 3.5 miles away, but were almost stranded at the cinema because there were no Uber cars, no Lyft cars, and no Curb service at all. Plus, almost no taxi companies would come get us - we made no less than 10 calls to get a ride home.

"Great Value"

4
20/02/2016

Awesome service, great location, the restaurant attached but not owned by the hotel was great. Only downside is the mattress was very uncomfortable. Great breakfast, staff was friendly. Nice place for an inexpensive get away

"Nice place near coast"

4
19/02/2016

Great internet, hot breakfast and easy parking. I had a trailer and could easily park, even when hotel was book full. Internet was always easy to use and fast. Breakfast was good for a chain hotel but some hotels decided powdered eggs are cheaper and over use them. But it was OK breakfast.

"Vacation "

3
18/02/2016

Service is really good but the bed is awful. So very uncomfortable. They upgraded us to a jacuzzi room but it only has a double bed. Not really enough room for a "larger" couple like us. But we got impression that options were limited. The staff are really sweet and helpful. Even though the bed is uncomfortable and small, it was a nice experience.

"Great stay"

5
17/02/2016

Staff was very helpful and the room was just what we needed for a good night of rest before continuing on our trip. A very good steak house is in the facility. I would recommend this facility if they are in that area,

"Inexpensive alternative"

3
14/02/2016

We stayed here one night so we could visit the Merritt Island Wildlife Refuge. This is about as close as you can get without paying beach prices. Take your own pillow because they have those foam-pieced pillows. They do provide a filling breakfast and it will get you to the next food outlet. The place is pretty shabby in some areas--our entry door was warped. But I can't complain about the price. I would return because we just needed a good night's sleep before an early rise and visit for birding. Our room was quiet even with all the NASCAR folks there for Daytona races. The desk help was courteous and informed.

"Worth a visit"

4
14/02/2016

Very handy for Kennedy Space Centre (about 6 miles) older style motel with on site restaurant and bar (very good) comfortable clean room- could do with a bit of updating. Friendly check in staff. Breakfast room totally chaotic(far too small!!!!) probably best avoided or go early.

"Perfectly Acceptable for a Basic Overnight"

3
12/02/2016

My friend and I stayed at this hotel en route to an event at NASA. We arrived around 10 pm and left around 5:30 a.m., so I can't speak to many amenities (except the Wifi, which she used successfully). From the standpoint of having a place to stay that was clean, accessible, and safe, this filled the bill just fine. Was it the most immaculate lodging I ever had? No, not exactly but it was clean and accommodating. // I did abandon efforts to make coffee in-room because of standing water in the coffee maker -- even when I turned it upside down and tried to empty it, I really couldn't achieve that. A small issue that I am sure the hotel would have helped resolve but I did not have time at 5 am! :-)

"okay"

3
05/02/2016

Check was slow agent on phone. In the room we couldn't get t.v. to work and so much dusk on the t.v.and stand you could run your finger threw it. Front desk had suggestion to get t.v. to work which worked but still no sound. The tub had rust around plug. Hotel definitely not up to 3 star. Front desk gave us another room with working t.v. on back second floor. There isn't any elevator. The rooms were quite and beds comfortable. Carpet was coming apart at doorway on second room. Breakfast was good lots of hot items, eggs, sausage, bacon and waffles. Fresh apples and yogurt available.Breakfast area was a separate room which was nice.Place was okay for price. Waffle house and Durango Steakhouse within walking distance. Outdoor pool was not useable no water and were working on it.

"Smelly"

2
03/02/2016

Unfortunately we have started in several Best Western Hotels across the country and even in Europe. This hotel was a very good price but it had a damp, smelly feeling to it!, it needs some upgrading. The beds were fine. Had to ask for more soap and towels.

"Night before cruise"

4
02/02/2016

My husband and I stayed here the night before our cruise in January. I found the room to be clean and No Bugs!! We had a double on the second floor at the back of the hotel. There is no elevator so you have to carry your luggage up the stairs. The lady at the front desk was friendly. We went next door to the Durango steakhouse and they had a drink special $.99 domestic beers and $.40 wings. There was a football game on and that was the football special. Our bartender was great she was very nice. Breakfast the next day was good, eggs a-little over cooked but otherwise good you can make your own waffles. There is a gas station next door that carries wine and beer. Also Waffle House is next door. I would stay here again. We booked through Go Port Canaveral and got the fly sleep and cruise deal, which was worth it..

"Cockroaches in bed!!!!!dont go "

2
29/01/2016

Stayed in best western in Titusville with my husband and son for one night.at first glance room seemed reasonable for price!.Until we found cockroaches in the bed.Disasterous breakfast .Bathroom was so small you had to go outside to change your mindwill never stay here again!!!!The two supposedly 'Queen' beds were normal doubles.One of the beds was covered in dog hairs.We our dog lovers but at home.Also the cuppa tea was a disaster.

"Birding"

5
29/01/2016

We always stay at the Space Shuttle for our weekend birding events. They always take extra care to assure we are taken care of and the breakfast is wonderful!! The hotel restaurant is excellent too. The rooms are little dated but that is okay with us. It is clean and the staff is very nice.

"Safe and clean"

5
28/01/2016

We stopped here the night before a cruise. Did the stay and park package. Check in was quick and the room was clean. The breakfast room was way too small for all the people and food wasn't that great. But hey, it was included. Will stay here again.

"Roaches!"

1
27/01/2016

Everything went smoothly until I checked into my room and found roaches. We called the front desk and asked if they could spray. They said they could not, by law. They offered to move us to the second floor, but 1) they could not guarantee the other room was roach free and 2) I have medical issues which makes climbing stairs painful. Since we were traveling with another couple in their car, leaving for another hotel was not a viable option either. Since we bought a package thru a third party (Go Port), Best Western would not offer any compensation. Since I paid $109 dollars for room and shuttle, I was shocked when I was only offered a reimbursement of $45. Matt from Go port said he reimbursed me what HE pays for the room which he buys in blocks at wholesale! Best Western would not even give me my rewards points because I booked with a third party. That should not matter--Best Western still got my money, whether it was from me or the the third party. I would like to be reimbursed the difference between what I was reimbursed from Go Port and the cost of the motel. No where in Florida can you find a Best Western for $45! I contacted Best Western directly and while they were apologetic, you think they would have at least offered a small token of compensation!

"Pet friendly"

4
26/01/2016

We were not sure about being pet friendly, not that we do not love dogs, no complaints in the area. Check in was quick, staff efficient. The room was huge with 2 double beds his and hers. Non smoking. The room also had a fridge and tea/coffee facilities. Large T.V. Free local calls & Plenty of free parking. We paid a little more than some of the other places we had stayed at that were on par. Great Breaky, although we are not used to eating very cold hard boiled eggs, found them on offer in a few motels along the way we had stayed at. Different. Free WIFI was available. We had no complaints with this Motel, we would recommend this for an overnight stop.

"Cold weather birding"

4
25/01/2016

Weather was frightful. Room was clean and warm. Would stay again. Liked having the breakfast room in a separate building away from check in-out lobby. Had a wide range of food items offered, cold and hot.

"Close to it all"

4
24/01/2016

Liked this place. Wasn't sure we would. It is slightly dated. But the room was nice. Beds comfortable. Breakfast very good. Hash browns, pancakes, eggs, cereals, corned beef hash. People were very nice. Desk folks, housekeeping. And this hotel is close to all of the Space Coast major attractions. It's not cheap, but was worth it.

"Rude, discourteous and dishonest."

1
22/01/2016

Arrived at the hotel and was obvious I had a walking problem and was in pain. They gave me a room in the furthest reaches of the back of the complex. Design is terrible, scattered buildings, no indoor walkways or hallways, no elevator to be found. I asked if there were any other rooms available due to my condition. I was told the entire hotel was booked, and there was one other room next to the one they gave me. That, of course was false. In about 10 minutes of going in my room I was able to verify DOZENS of rooms available and ready to be booked at same or lower price that I was paying.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Tony S, I apologize that you think we would intentionally ignore your room requests, our guests are our reason for being in business, your comfort and satisfaction is our number one goal. We have been extremely busy this year and some of our room types sell out quickly. We have always tried to accommodate our guests needs, especially when they mention health issues, so please be assured if they were unable to locate a ground floor room it is due to Snow Bird Season and almost all of our Snow Bird guests also require the ground floor. When looking at other rooms online you may have found some available but they would have been in the same location as the ones you were offered. Please feel free to contact me directly at 321-269-9100 or [email protected]

"average"

3
19/01/2016

I guess you get what you pay for, but I figured it would be above dinky motel value considering it cost more than $50. Walls are paper thin. Blanket was so thin I woke up cold a few times. Fast internet though. Also we reserved (by phone) two nights, didn't end up staying the second, and we weren't charged for it or anything, so that was nice.

"very clean room, good value"

5
19/01/2016

my room was ample size, with 2 double beds, desk and chair, table and chairs, flat screen tv with expanded channels; good lighting; good free wifi; refrigerator but no microwave; alarm clock. hotel has a pool, laundry and steakhouse restaurant. it's convenient access to I-95 and the kennedy space center. breakfast was excellent, even included eggs, sausage and waffles.

"Tired"

3
17/01/2016

We were traveling with a dog and perhaps the dog friendly rooms are not a reflection of the rest of the motel, but our room was tired and reasonably clean. Breakfast was outstanding, the grassed area was close for dog walking. Right off the Hwy.

Martha W, Manager at BEST WESTERN Space Shuttle Inn, responded to this review
OshawaDiver, Thank you for taking the time to write a review of our property. If you'd like to discuss your stay further please contact me at 321-269-9100 or [email protected]

"Quiet and Clean"

4
14/01/2016

This hotel was perfect for what we needed. It was quiet, comfortable, and clean. Breakfast exceeded my expectations. They had eggs, waffle makers, sausage, and parfaits. I have no complaints. We will stay here again for sure. It was a great deal.

Martha W, Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Shadow_Wanderer, Thank you, for taking the time to write a review of our property, we are very pleased that you enjoyed your stay and that our breakfast was able to exceed your expectations. We look forward to seeing you on your next trip to Titusville, Florida.

"Comfortable but needs work on everything"

3
10/01/2016

This hotel is in a great location, being right off of I-95 (and I do mean get ready to turn as soon as you come down the off-ramp!) and close to everything in Titusville. There is a Walmart and a Target hardly a half mile away for neccessities, and a steakhouse restaurant on the property. Staff is polite and helpful; if you need anything, you can call or stop by the front desk and they really hop to it in short order. Breakfast includes make-your-own waffles, scrambled eggs that are hard and have no flavor, either hot sausages or hot corned beef hash (yay something non-pork for a change!), cereals, fruits, pastries and a self-serve toaster, and coffee and juices. Not the best of quality on anything, but there's lots of variety and for a free breakfast, you can start your day with a full tank. The breakfast room is very crowded and when the tables are all taken, folks are directed to seat themselves at a screened-in patio nearby. The pool is small but refreshingly deep. It has been there since Columbus discovered the Caribbean isles, judging by the patchworks on the cement. Still, it functions and has a nice security fence all the way around. The laundry center has two washers and two dryers that I think might be older than the pool. One washer and one dryer are broken so I had to wait my turn to use the operational ones. You have to prop the door on the dryer shut for it to work. The meager soaps they stock the guest rooms with made me thankful that I brought my own. Overall, I would say this is a good hotel to stay in with a small budget. The staff tries very hard to keep it clean and functional even though everything is older than Florida itself. I would stay here again, as I cannot afford to stay anyplace nicer. One complaint I have that you might not hear from anybody else is that with the basic universal remote and the parental locks on the TV, I was not able to get Closed Captioning turned on, so I had to make do with reading lips.

"Travelling from pa to fla for winter"

5
08/01/2016

Stayed two years in a row while traveling from pa to fla.. enjoy having such a nice restaurant on the property. Makes it nice that you don't have to drive around area your not familiar with. Excellent steaks.

Martha W, Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Barbara7255, Thank you for visiting with us again this year and taking the time to write a review of our property and the Durangos Steakhouse attached to our lobby. My brother lives in Pa., so to torment him I call when I know its been snowing and yucky for days there to discuss the picturesque beauty of a Florida winter and all the outdoor activities we are able to enjoy. We hope to see you for many years to come as you escape the the harsh Pennsylvania winters.

"Not worth the money."

2
05/01/2016

We planned to stay here for 1 night before visiting the Space Center. When we arrived, we were given a smoking room when we requested a non-smoking room at booking. After calling the front desk, we were told that was the only room left, so we decided to leave. When we got to the desk they told us someone had just cancelled, and they gave us a non-smoking room. This room looked clean, but when we looked in the bathroom, the toilet was not cleaned, and when we tried to flush, it was clearly clogged. We got a refund, and spent an extra $50 to stay at the Residence Inn and had a great stay. Don't waste your time.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Angela C, Please accept my apologies for the experience you described, but after checking with our staff I believe you may have reviewed the wrong property. I would like to discuss your reservation further to ensure that if it was in fact our property, we can make the changes necessary so what you experienced does not happen to another guest. Please contact me at 321-269-9100 or [email protected] at your earliest convenience.

"Surprisingly good "

3
04/01/2016

Beds were comfy. Room was clean. Hotel staff was friendly. Breakfast was ehhh. At 915 the attendant told me he was not authorized to put anymore food out. So we did not eat. All that was left was juice cereal and toast. Pretty chincey since the hotel was booked solid and we waited 20 minutes to get in the dining area. Breakfast closed at 930.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Mimi2sixboyz, Thank you for taking the time to write a review, we were smiling until we got to the part about your breakfast experience. I do not know who would have told you that we can not put out additional food at 9:15 am as our breakfast should be well stocked until 9:30. Presently we do not have a male breakfast attendant, so I'm really confused as to who would have denied you your due, what you should have expected from us. Please accept my sincere apologies and know that I will be speaking with our breakfast staff to ensure your experience does not get repeated.

"Old but good"

4
03/01/2016

We were staying here for the location near to the Kennedy Space Centre. Huge room and generally could be well appointed but it needs an uplift and/or a good clean. Breakfast was fine except cramped and crowded. Parking was good and there are plenty of eating opportunities all around

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
winsor265, After reading your review, I think you'll be pleased to know that we have started refreshing our rooms. At the moment we have completed about 50 percent of our rooms and will continue well into the new year. I hope you will give us the opportunity to show off our progress on your next visit to Titusville.

"Leisure visit"

4
03/01/2016

Hotel and employees were great as well as the room. Check in was easy. Complimentary breakfast my recommendation is to eat out. It was just so so! Our stay was just for the one night we had made reservations online the night before.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sylvia H, Thank you for taking the time to write a review of our property. We are pleased you enjoyed our staff and your room but disappointed that we did not meet your expectations in the breakfast room. We have a full waffle bar, strawberries, blueberries, a yogurt station with fresh granola and all the toppings, sausage gravy and biscuits, hot eggs, corned beef hash, sausage links, cubed potatoes, bagels, toast, jelly, cream cheese,oatmeal, grits, orange juice, apple juice, coffee, tea, hot chocolate, fresh fruit and three kinds of cereal plus we are always trying new ideas. If you have any suggestions we would love to hear them, please contact me at 321-269-9100 or [email protected]

"dirty"

1
03/01/2016

felt like the projects, would rather sleep in the car, smelled like someone was taking a piss in the small halls by the vending machines, washing machine was broke and no change machine there. room looks like it was built in the 70s and little to no change

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Amy W, I'd like to apologize for not meeting your expectations. If you'd like to discuss your stay further please contact me at 321-269-9100 or [email protected],com.

"Great experience!"

5
02/01/2016

Booking a hotel without seeing it in person is a very scary prospect for me ... so I was very nervous. However, I didn't need to be nervous when it came to Best Western Space Shuttle Inn!! The staff was courteous, the room was clean, and the overall experience was a success. We dined at the restaurant attached (Durango?) It had delicious food and was reasonably priced. In the morning we had the complementary breakfast and it filled us up for our day at LegoLand Florida. I would definitely recommend Best Western Space Shuttle Inn to anyone heading to the east coast of Florida!

"Great stay"

5
01/01/2016

Sometimes its the little things. We were imaging birds at Merritt Island and Viera Wetlands and carrying heavy camera gear into the room. There was no step down from curb to pavement!!! Would def. stay here again.

"Ok for One Time"

3
01/01/2016

Stayed here Dec 30 and 31, while driving in and out of Miami for the Orange Bowl, trying to save a few bucks. Location is good. Room was clean, but mattress was very worn and uncomfortable. Breakfast was less than average, and served in a small room where the layout makes it impossible to enjoy if more than a few folks are in there. It is what it is, but next time I'll probably spend the extra $$ and stay elsewhere at this exit.

"Cleanliness"

3
28/12/2015

carpet not clean, sticky, smelling, room was smelling bad. small room, not a pleasant smell in the room . bed not neat and clean room size is small washroom is small with less space though it is full washroom

"ok stay"

3
28/12/2015

average hotel , good value , good location for overnight stay on way further south, good launching stage for many activities and or sightseeing in the cape Canaveral area, kids had fun in the pool, breakfast enclosed patio area is a good idea

"4"

4
28/12/2015

it was very nice location wise, employees were very attentive , and friendly, no roaches, i would refer my friend to use this hotel and i will pass on the good news about their care of customer service.

"Best 2.5 star hotel ever"

5
25/12/2015

We needed a reasonable place to stop on way to Key West. This had the most favorable reviews and price. The staff were super. Two difficult people in front of me at check in and the phone ringing off the hook. I wasn't crazy about the wait but it was amazing to watch the woman handle it calmly and efficiently. Breakfast buffet was quite nice and woman there kept area clean and stocked. Rooms were comfortable. Nice soap. Would stay again.

"Cheap, free wifi, free breakfast"

4
23/12/2015

We stayed here for just one night before we went on a cruise. The rating I've given is based on the price we paid. It was a very cheap room so we weren't expecting very much. It came with a complimentary breakfast that included hot breakfast items, bagels, pastries, make your own waffles, toast, fruit, yogurt, juice, tea, coffee, cereal. So we were pleasantly surprised. It was a lovely bonus. The rooms (we had 3) were just your basic hotel room. There was a small fridge, coffee maker and desk. All rooms had a musty smell when we first entered but we kept the doors open for a while and got used to it. Rooms were clean and tidy and beds were fairly comfy. My one gripe was the 'pillows'. Although they weren't actually pillows they were fat, square, cushion type things which you couldn't sleep on. The bathrooms were very small but useable. Just remember that you get what you pay for. This is a very affordable place so don't go in expecting a 5 star resort. It's very good value for money. The staff on both check in and check out were lovely. If you are going on a cruise from Port Canaveral this place is about 30 minutes away which we didn't realise so wasn't very convenient.

"Great Value and Service"

5
13/12/2015

Room and beds were very comfortable. Staff at front desk and at breakfast were efficient and friendly. Variety of food was very good. Found out there was a steak house on site, but didn't use since we already had eaten dinner before arrival. Would definitely recommend to friends or would stay here again.

"Best Western, Titusville FL"

3
11/12/2015

Stayed here on a Sunday night on a business trip. Easy to locate right off of I-95, exit 215. Easy parking for oversized vehicle, front desk personnel were very friendly and accommodating. The room itself was dated but clean, with most of the expected amenities. A McDonalds restaurant next door and a steak house on the premises made for easy dinner options. On the down side, the bed was somewhat lumpy for me, and the toilet would run occasionally throughout the night to the point I had to close the bathroom door. Overall, a good stay if you are travelling in this area for a reasonable price. Breakfast bar was pretty good.

"Good stay when u visit Kennedy Space Center"

4
05/12/2015

On my way to KSC from Miami - I stopped here for one night- very nice personal and friendly to accommodate your personal needs. Very good continental breakfast included! You also have access to the pool if you want. There is a steakhouse you can have lunch/dinner and as hotel user you have big discounts.

"Good for short start to a holiday"

4
05/12/2015

First stop on a trip around Florida the Best Western was similar to others I have stayed in - good value and clean with an adequate breakfast thrown in. With the subsequent Best Western that I stayed in after this to compare, I would say that the Space Shuttle one was most in need of an update. I had problems with the door entry card and had to change it twice. Good stuff - staff were very helpful and friendly and the hotel was close to every thing we wanted to see.

"Clean, easy acces hotel near the highway"

3
29/11/2015

Best Western space shuttle inn is a good hotel to stay in when you visit florida by car. Nothing much happens around the hotel, but it is located near the highway. The hotel has a breakfast buffet included and a grill restaurant where you can have a good dinner. Rooms were clean and late check-in was not a problem at all. For fun activities, use your car to drive over to cocoa beach and visit the pier. Fish restaurants are recommended! Moreover, visit the Kennedy Space Center; it's very close to the space shuttle inn.

"No big surprise, it's a Best Western "

4
28/11/2015

First of all, I want to say that the staff here was first-rate. Kind, welcoming, helpful, quick responses to problems (I had some minor room issues, and maintenance fixed it super-quick, AND on Thanksgiving, too). My main complaint is simply the age of the property. It's hard to hide the fact that this is about a 40-year old hotel. Room noise leaks very easily through the walls, so bring some earplugs if you're a light sleeper! Bath towels were surprisingly soft, but I certainly could have used a complimentary conditioner and hand lotion (there's only a shampoo included). Given the option, I'd probably stay here again; it's in a good location and met my expectations.

"titusville motel"

3
24/11/2015

I would choose another motel this one is not suitable for me but I will say at other best western because all of them are not the same I say at best western it is a very good room most of them are awesome very clean and the beds are so comfortable I enjoy the saying I was upset about the tv because me being deaf I like to read the cc on the screen so I didn't watch it thank for your time

"business trip"

5
18/11/2015

The management of this hotel had many employees working on maintaining the property each day, painting, cleaning, etc. Pride in ownership is obvious. Housekeeping staff was very busy tidying up the rooms after a "full house" weekend! Easy access to KSC, Warbird Museum and the US Space Walk of Fame Museum.

"Clean on a budget"

3
13/11/2015

Helpful friendly front desk. Rooms dated, basic, but clean. Pool poor condition needs some repairs. A/C nice and cold. Breakfast average but adaquate. Restaurant good but evening traffic around hotel busy with restaurant.nothing special but it was the right price.

"Nonsmokers Penalized"

2
12/11/2015

We booked online and then noticed we were given a smoking room. I called the hotel right away to get it corrected only to be told we would have to pay $10 more. I asked why the smokers didnt have to pay to stink up the room, as they are the ones who should be charged. She put us in a room next to 2 barking dogs where the owners left them alone all evening and from 7:00am the next morning. They had to pay $10 to have their pets in the room, the same as we had to pay for Not Smoking. When we went to the office, we were given no compensation or commiseration.

"Misinformation and stubbornness"

1
08/11/2015

We booked through Hotwire (whose policy states all rooms booked through them are non-smoking), but when we arrived we were allocated a smoking room and had to pay extra for a non-smoking room. A manager was not available until the next morning and the receptionist stubbornly refused to give in, even though we showed her the booking details. Poor service!!!!!

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Bvlue, Let me start by apologizing for the misinformation you received. We sell both smoking and non smoking rooms on Hotwire.com and all our partner sites. Our smoking rooms are less expensive as they are not as attractive smelling to non smokers. I'm not sure why Hotwire did not book you into the correct room type. I can only imagine it was maybe a hot rate deal that doesn't display the information, either way we are very sorry you were not accommodated. I'm not sure why you were not given my contact information when requested. I keep my cell phone on at all times and always welcome calls from our guests. If you would like to discuss your stay further please contact me at 321-269-9100 or by email at [email protected]

"Health hazard!!"

1
08/11/2015

Booking this room through Hotwire.com requires all rooms to be non smoking. However Best Western charges $10 extra for non smoking rooms, which is not what the terms and conditions for Hotwire states. So upon arival we found ou that Best Western charges extra for non-health hazard rooms - non smoking rooms are $10 extra as an upgrade. The front desk staff was singularly unhelpful and refused to provide acces to the manager to discuss. They refused to cancel the booking, leaving only option to upgrade to a more expensive room. Travelers beware!

"Good hotel Good night stay!"

4
08/11/2015

I had booked this hotel on Hotwire, so initially I didn't even know the hotel until I paid. Once I found out I read reviews and they were good but mixed. I was in room 262, a non smoking room. The incredibly nice lady at the desk when we checked in told me I had paid for a smoking room only. I explained I had just quit smoking 8 months ago, she very generously moved us to a non smoking room at no charge. She didn't have to do that, nor even offer, but she did. Our room faced a nice green area at the back, it was quiet and no one around making noise. The room definitely needs a good updating but honestly, the towels were clean, the bedding was clean, the entire room was clean so what more did we need for one night. Around dinner time we went to Durango's Steakhouse (it's attached to the main office) and it was super yummy. After dinner we went to the office to print some documents we needed for the cruise, the use of the computer and printer were free. The evening crew working were fantastic and super funny. Over all we had a good stay. The only thing that would take us from a 4 to a 5 is updated decor and a larger bathroom :) thanks for the stay!

"Couple days stay before cruise"

3
05/11/2015

Hotel room was clean, however we found bed to be somewhat uncomfortable due to mattress protector.Felt clammy. Bathroom was very small but workable. Sink was in main area of room so no problem there. Breakfast left something to be desired. Coffee was good though and they cereals and bagels.

"quiet place and reasonably priced"

3
22/10/2015

We stayed here after a long day at Kennedy Space Center. We were very tired and at first glance it did not appear to be a good hotel. But I would probably stay here again as the staff was great and even though it is an older hotel and all the rooms have doors on the outside, we were at the back of the property and it was very quiet. The hotel itself is right on a major road but great place to crash. Something to know is that there are no elevators, only steps but it is only 2 stories high.

"Great Strides"

4
18/10/2015

The last review I wrote for the Space Shuttle Inn was not very favorable. I'm so happy to say that this time it showed that they are making great strides in improvement and it was good to stay there again. Still a small problem with the lighting and the small pillows and the sheets that you question if they're the right size for the bed. These problems are at all the Best Westerns, though the lighting at the Space Shuttle was far better than at other Best Westerns

"Best Western Space Shuttle Inn"

3
17/10/2015

Best Western Space Shuttle Inn was priced right, located appropriately and delivered adequately. The room entry was difficult and the TV remote was problematic. Breakfast was reasonable. Check in and check out were smooth and easy.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Garth D, Thank you for taking the time to write a review of our property. I'm not sure what happened with the remote in your room but I hope our staff was able to correct the issue. If you would like to discuss your stay further please contact me directly at 321-269-9100 or [email protected] We hope the next time you are in Titusville, Florida you will consider us for your lodging needs.

"Affordable Stay after Kennedy Space Center"

4
14/10/2015

We booked this hotel last minute and got a great deal. Room rates were affordable for the area. We used a Groupon but their average rates aren't bad. There isn't a lot to do aside from Kennedy Space Center. I don't want to poo poo the area because we didn't do a bunch of exploring. We had a late check in after driving from Savannah, going to Kennedy, then heading back to the hotel. Hotel is about 10 minutes from Kennedy Space Center and 20-30 min (ish) to Cocoa Beach. Rooms were clean, AC worked, hot water, nice pillows. I didn't really like the breakfast. Thats just me being a snob, my family ate it and they were fine. They could use more fresh fruit and fresher pastries. I had a biscuit that felt like I took the cinnamon challenge after one bite. Staff was friendly too :)

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Sheena A, Thank you for taking the time to write a review of our property. I hope the next time your in Titusville you are able to explore the area, as there is so much to do. We have Airboat Rides, The Police Hall of Fame, The Valiant Air Command Museum, Merritt Island National Wildlife Refuge, The Enchanted Forest, and the Victory Casino Cruise Ship, just to name a few of the larger attractions. I apologize that you did not like the biscuits, not being a big fan myself of biscuits, I've found that they are truly yummy if you drown them in our delicious sausage gravy. We are constantly finding new and exciting way to improve our breakfast menu and hope that the next time you find yourself in the Titusville area you will allow us to serve your lodging needs and see what's new for breakfast.

"Nice place for a short stay"

4
07/10/2015

Services were great. It was good to wake up for free continental breakfast. Good array of breakfast items. Had a 2 day stay. TV channels were hard to find out what programs were showing. No channel list provided.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
TY C, You've written and we've listened, I'm happy to announce that just yesterday, I signed an order for in room television channel line ups, they should arrive within a few short weeks. Thank you for taking the time to review our property and with giving us that lil extra push to get the channel line ups, your happiness is what we here at the Best Western Space Shuttle strive for. WE hope to see you again soon.

"It's a budget motel"

2
03/10/2015

Doable, If you are able to get a cheap rate. Dogs are allowed, which is what attracted me for a one night stay. The area and some of the clientele seem a bit "iffy". It's right behind a McDonald's. Overall, no problems and a very convenient location, but probably would not stay again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Tammy O, We are pet friendly and as I've said many times, we love welcoming our four legged guests to the property. I'm sorry you did not find the local area to your liking. I hope that the next time you are in Titusville, you will allow us the opportunity to provide you with clean, comfortable rooms and a great breakfast to get your day rolling.

"No hot water"

2
29/09/2015

checked in--found out at morning shower there wasn't hot water and they should have known poor customer service , If the clerk knnew when I checked in---Guy in room next to me told me it was out for 2 days in the building

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Robert G, I apologize for the hot water being out. We did not realize that one of our sections did not have hot water until morning calls came in from guests. After our Maintenance team investigated and found that it was in fact the hot water heater we called in plumbers to replace it. I'm not trying to make excuses, but didn't want you to think that we were renting rooms without informing guests of the hot water situation. We tried our best to allow guests to take hot showers in other rooms that were not affected by the hot water situation and had housekeeping on duty to clean the "shower room" between guests. I hope that you will give us a chance to prove that the service and hot water issues are not up to our normally high service standards. If you'd like to discuss your stay further please contact me by email [email protected] or phone 321-269-9100.

"Awesome Stay!"

5
23/09/2015

Recently we were faced with no place to live while we waited for our house and had to live in a hotel for 4 months. We decided on the Best Western Space Shuttle Inn in Titusville, for several reasons, location and pet friendly (we have a dog). During our stay the employees were all very nice, helpful and made our stay less of a inconvenience and made us feel at home as much as possible in hotel living.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Bonnie S, Thank you for taking the time to review our property. It was a pleasure serving your lodging needs while you waited for your home. You folks, became family to us, while we were all very happy for you when your house came through, we sure miss your friendly faces. Please stop in anytime you are in the Titusville area and say "hi" our staff would love to hear from you guys. Hope to see you soon.

"disappointed"

2
18/09/2015

This motel is old, shabby, dated. It is not up to the usual Best Western quality. The breakfast is better than average and there is a restaurant attached. Just OK. Needs updating and new carpeting to compete with other chains at the price. I would not stay there again.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Linda S, I'm so sorry you were not satisfied with your stay, Please contact me at 321-269-9100 or [email protected] if you'd like to discuss it further, This does not sound like an experience that our guests have come to expect from the BW Space Shuttle Inn. I look forward to speaking with you.

"Best Value"

5
10/09/2015

We stay here every time we visit the area. The hotel may be a little dated, but it is always clean. The staff is wonderful and helpful. I highly recommend going to Durango. The steaks are excellent and the staff there is great also. We had a problem with hot water and the staff responded within minutes. I no longer look to see what other hotels have to offer when visiting the area.

Martha W, General Manager at BEST WESTERN Space Shuttle Inn, responded to this review
Charles F, Thank you so much for taking the time to write a review of our property. We appreciate your loyalty and look forward to your next visit.