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Best Western Plus Nashville Airport Hotel, Nashville

911 Airport Center Drive, 37214-3765, Nashville, United States - See on a map
Best Western Plus Nashville Airport Hotel - Best Western Plus Nashville Airport Hotel Exterior The Best Western Plus Nashville Airport Hotel is ideally located in the center of Nashville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

More guests choose the Best Western Plus Nashville Airport Hotel for our excellent service and Southern Hospitality. Enjoy close proximity to the BNA/Nashville International Airport with free shuttle service. We are convenient to most Music City attractions. Such as the Grand Ole Opry, Ryman Auditorium, Opry Mills Mall, Country Music Hall of Fame, Nashville Zoo and the Nissan Stadium home of the Tennessee Titans. We surpass hotels near the Nashville Airport in on-site service as well. Amenities include free wireless Internet, complimentary full hot breakfast, indoor/outdoor pool, fitness center and guest laundry. Our newly renovated property has large work areas, expanded cable channels, luxury bedding and king suites are equipped with microwaves, mini-fridges and flat screen TVs. At the Best Western Plus Nashville Airport Hotel you are our #1 priority. We promise you will be satisfied or we will make it right. That is our commitment to you.

Best Western Plus

Nashville Airport Hotel

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1165 guest reviews
NOTE ISSUED
Excellent
903
Very Good
181
Average
48
Poor
20
Terrible
13
REFER TO NOTICE
Business Business
167
Couples Couples
291
Family Family
376
Friends getaway Friends getaway
129
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good Stay But...."

3
luv2travel72, Nashville, North Carolina 19/05/2022

Good Stay! Only stayed one day. They provided a good complimentary hot breakfast and free shuttle to & from airport. They also provide a shuttle downtown for $10 round trip per person. Staff was great. The only complaint I have is that the room smelt musty and old from the carpet. They need to be replaced. I couldn't stay any longer due to the smell and checked out.

"Very comfortable"

5
User 15/05/2022

The hotel was very clean and updated. The staff were friendly, professional and personable. Very accommodating. Spacious room. Breakfast dining area was spacious and clean. Great location. Accessible to I40. If we're in the area again, we will stay there again!

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hello Nettie, Thank you so much for your review and for your business. We look forward to seeing you again. Thank You, Autumn Long

"Clean, Comfortable and Excellent Service"

5
User 14/05/2022

great location, clean rooms. A big shout out to Autumn at the front desk, as our flight was cancelled twice she has been very supportive and helped get us situated in the stressful time of dealing with cancelled flights. She went above and beyond for us to ensure we had a room and were comfortable.

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hi Thomas, Thank you for your review and here at the Best Western Plus we know all to well how frustrating delayed and cancelled flights can be. We do our very best to accommodate the passengers and provide them with a place that they can relax their minds at. It brings me great joy that we were successful at doing this for you all and I pray that you made it back to Canada safely. Sincerely, Autumn Long

"Thank you!"

5
User 14/05/2022

Autumn at the front desk was very helpful and polite. She was able to accommodate us after some trouble with a booking service. After driving 2 and a half hours on a bike we are very thankful. Will definitely be visiting again.

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hi Ashlee, Thank you for you response and it was all our pleasure here at the Best Western Plus to serve you. We hope to see you again. Honored, Autumn Long

"Breakfast review"

5
lorenzovillaz, Concepcion, Chile 14/05/2022

I was visiting Nashville for a weekend and I stayed at this hotel with my family. Breakfast was very good and Otilia was very welcoming. She offered to make me a waffle and it was very delicious. Otilia also keeps everything very clean and nice.

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hello Lorenzo, Thank you for your review. Otilia was smiling from ear to ear when she seen this. Your response truly made her day. Thank you for your business and we hope to see you again soon. Thanks again, Autumn Long

"Great place to rest"

5
User 13/05/2022

I stayed here on the front end of a girls trip to Nashville. 3 of us were arriving on different flights. I called and spoke to Autumn, who added the first traveller to arrive to my reservation so that she could check in before me. She arrived much earlier than me, and was able to check in (earlier than check in time) and have a needed nap after a 4am start to her day! Autumn had told me that she wasn't certain if this would happen, but that my guest could chill in the lobby or by the pool while waiting for the room! The pool looked nicer than expected for an airport hotel. The gym also looked adequate. The breakfast was just what we needed to start our day. I was thrilled to see biscuits and gravy (but the gravy was a gelatinous, flavourless, meatless disappointment). Thankfully there were other options…waffles! The rooms were nice with comfy beds, blackout curtains, a fridge, and a spacious bathroom. The hotel suites our needs well!

"Clean & comfortable"

4
User 12/05/2022

The location is clean and comfortable for our stay. Staff was polite and helpful. Our only complaints were the very loud exhaust fans in both our room and the one next to it as we heard theirs also, and so much breakfast was served with a low number of guests dining that some food was cold. We stayed only to sleep as we were traveling for family business and left town immediately there after, but I would recommend this hotel for a stay in Nashville!

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hi Mthweatt1, Thank you for your response and I will pass your concerns along to our team. We look forward to being able to serve you again soon. Sincerely, Autumn Long

"Excellent hospitality."

5
User 12/05/2022

The hotel is clean and all of the staff are so friendly and helpful. Thank you Ms. Jacquelyn for going above and beyond in hospitality, your amazing. We really enjoyed the complimentary breakfast and the morning staff. Very nice stay.

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hello Robyn, We are pleased that you are happy with your stay here with us and we hope to see you again soon. Thank you so much for your review. Happy to Serve, Autumn Long

"House Hunting"

5
mgoddard1, Fullerton, California 11/05/2022

Hotel is very clean and well maintained. Staff is professional and helpful, great job on getting the airport shuttles there on time. Shuttle drives are great and friendly. Breakfast was very fresh and well stocked with everything you needed.

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hi Mgoddard1, We are thrilled that you enjoyed your stay here and look forward to serving you again on your next stay. Thank you for your business. Thank You, Autumn Long

"friendly staff."

2
bonnieg59, Belgrade, Montana 09/05/2022

The great staff is the only positive I can say for this hotel. It is old and not so clean and not in such great condition. I think I would honestly say the worst Best Western I have ever stayed in. Sad

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Bonnie, I apologize that our property did not meet your expectations. My team and I do our very best to meet the needs of our guest and it is a real bummer that you were not pleased with your stay. We will use this review as an opportunity to improve the quality of our property for our future guest. Thank you for your response. Sincerely, Autumn Long

"Clean, comfortable and Friendly!!"

5
michellerB6099OP, FREDERICKTOWN, United States 06/05/2022

All the staff we dealt with were helpful and friendly!! We talked with 4 different front desk staff and all of them were great. Including the famous Autumn who shows up on all the great reviews. Loved the breakfast with the waffles with add-ins and toppings. I wish I could remember the name of the sweet lady that ran the breakfast room. She was wonderful.

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hi Michelle R, I absolutely love getting reviews from our guest here at the Best Western Plus and its just makes my day every time I see my name in one. It really helps me to see when I have been able to satisfy my guest as well as what I can do to improve my service. Thank you so much for your response! Your Famous Friend, Autumn Long

"Great 5 day stay"

5
ksmom22, Maryland 05/05/2022

Autumn and Maurice at the Front desk are very nice and helpful and always ready with a smile. My room with 2 queen beds was spotless clean. Bed and pillows were comfortable. I like there was a separate desk space to use. The bathroom counter space was outside of the room with the toilet and shower - which is nice if you have more than one person trying to get ready for the day. The shower spray was nice and strong - not weak. I enjoyed the green tea k-cups supplied in the room with the Keurig. It was great having the small refrigerator - having my own sodas and oj right in the room was good. Did not partake in the breakfast - was in town visiting friends who I had breakfast with. The coffee was good - it was folgers. The maid staff were very nice and helpful if anything was needed for the room - soap, shampoo, tissues, more green tea k-cups. I enjoyed my stay and will return next time I am in Nashville. I chose to stay outside of town to save $. The hotel does have an airport shuttle and there is a shuttle service that will take you downtown. There is only 1 elevator and it is very slow - be prepared for a wait.

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hello Ksmom22, Thank you for your review. Maurice and I are pleased that we was able to accommodate your stay here at the Best Western Plus and we hope to see you again soon. With Appreciation, Autumn Long

"Good place to stay with near the airport!"

4
User 04/05/2022

Nice room with queensize beds. Clean and quiet. Breakfast is OK! Poolarea has a potential to be better but it`s OK! Reception was very helpful, thanks to Jaquelyn ! Restaurants is 10m walking away! I can truly rekommend this hotel.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for taking the time to share your experience with us. We are happy that Jacquelyn could be a shining beacon to you while you were at our property. If you ever return to the area, we truly hope you will come see us again. We are anxious to greet and care for you. Honored to Serve Timothy Horne General Manager

"Best Western Plus Nashville Airport"

5
User 03/05/2022

The Best Western Plus Nashville Airport Hotel was definitely a bright spot on our long Nashville weekend! Our flight got cancelled and the airline was offering vouchers for this hotel. I was ready for disappointment but was so pleasantly surprised! The place was clean, modern and well kept, with a nice warm pool and very good buffet breakfast. The star of the stay was the hospitality extended to us by the staff, Jacquelyn in particular was so kind! After our flight got bumped later than expected, Jacquelyn offered us a later checkout and we relaxed in the lobby sipping coffee while we waited for our airport shuttle. I would definitely recommend this hotel and will not hesitate to stay again!

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hi MikeAndLaurie64, Thank you for your review. It makes us proud that you enjoyed your stay here with us. Jackie prides herself in giving the best customer service possible and your response will put a huge smile on her face. We hope to see you again soon! Thanks Again, Autumn Long

"David"

5
User 25/04/2022

Thank you Autumn for great customer service! Very helpful, kind and easy to work with. Would recommend if staying near Nashville and need a quick ride to the airport. Really fun stay and easy way to end it!

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hi David, Thank you so much for your review and it was all my pleasure to serve you. I am happy that you enjoyed your stay here at the Best Western Plus and that my team and I was able to provide you with the service you deserve. We hope to see you again on your next visit to Nashville Tennessee. Thanks Again, Autumn Long

"Great hotel near airport"

5
User 24/04/2022

Great spot near the airport! Great pool! Had our own little pool party. Staff was so helpful especially Autumn! For got a wine key and she helped me get my bottle open! Everyone was so friendly and helpful

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hey Dieven, I remeber you guys and I am happy that I was able to assistant you all with that bottle of wine. Thank you so much for your response and hope to see you guys again one day. Your Friend, Autumn Long

"Nashville Stay"

5
User 24/04/2022

Very clean rooms with perfect service! About 15 minutes away from down town Nashville. Close to the airport and had a good bit of restaurants and bars within a mile of the hotel if you didn't want to get into the crowd. Autumn was a great help!

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hi Chelsey, Thank you for your review and we hope to see you again on your next trip to Nashville Tennessee. Proud To Serve, Autumn Long

"Great stay"

5
User 24/04/2022

We stayed Friday - Sunday. The hotel was clean and well kept up. The gym was small but nice - I got a great workout in on the cable machine. Autumn at the front desk was super helpful. It took us only 15ish minutes to get into downtown Nashville depending on traffic. It's a great place to stay if you want to see Nashville but not be in the middle of all the crowds and traffic.

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Steph B, Thank you so much for your response!! I am honored that you enjoyed your stay here and we hope to have you here again on your next trip to Nashville Tennessee. Thank You, Autumn Long

"Hotel can use some repairs."

3
8angieb, Barrie, Canada 22/04/2022

Hotel is tired and can use some upgrades. Check in and lobby were good. Staff were nice. The hotel has a nice warm indoor/outdoor pool (but the window dividing was sagging and needed repair). We had reserved a king bedroom which had a pecular dividing barrier between the sitting area and the bed area. This partition was a nuisance to walk around and divided the space unnecessarily. The sofa in the room was uncomfortably saggy. The lighting in the room had a bluish/grey hue and made the room and the bathroom very dim. Our bathroom sink was cracked. The hairdryer was horribly dirty with old hair in it.

Autumn Long, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Hi 8angib, Thank you for your review and I will pass your concerns along to our maintenance team. We really appreciate you letting us know about these issues so that we can make the proper adjustments to our property for our guests. With Kind Regards,

"Thumbs up Nashville!"

4
U5305GUjimc, Winston Salem, North Carolina 18/04/2022

The overall experience was very good. We would return again if we go back to Nashville. The overall service was outstanding. The room was very clean and week maintained. The hotel has been updated. I rated this 4 stars because of the continental breakfast. The waffle maker didn't fully cook the waffle. The waffle was uncooked on the inside. It may have been the waffle mix being too thin. The turkey sausage was very dried out and the scrambled eggs were runny.

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Jimmy, First I would like to say thank you for staying with us here at the Best Western Plus Nashville Airport and for your review. We truly appreciate your business. I would also like to apologize for our breakfast not meeting up to your satisfaction. Our guest are our top priority at our hotel. We do our very best to resolve any issues that our guest may have with our property and I can assure you that our team will use your review as a opportunity to improve the quality of our service here and we hope that you will stay with us again when visiting Nashville.

"VERY GOOD HOTEL"

4
scmichener, South Lyon, Michigan 12/04/2022

The hotel was very clean and the staff was very accommodating. Autumn from the front desk was very helpful when we were checking in and offered us some helpful suggestions. The hotel was exactly what we needed. The room was clean and the while we didn't need our room cleaned while we were there, we were easily able to get clean towels to swap out. The only down sides to the hotel is that they only have one elevator and it's very slow. The free breakfast was good with plenty of selections. The one minor complaint would be to add a second waffle maker. With a 2 minute cook time, there was often a line of people waiting to use it.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Ms. Scmichener, Thank you so much for taking the time to reach out to us and let us know how your stay way. I am thrilled that you had a great stay in our hotel. Autumn is a true gem and she has a passion for people, so I am glad that you had the opportunity to experience that for your self. Please come stay with us again if you are ever in town. In the meantime, have a wonderful day. Honored to Serve, Timothy Horne General Manager

"Music City"

5
User 11/04/2022

I have been staying at the Best Western Plus Nashville Airport Hotel numerous times in the past three years. I would give this hotel the highest rating plus some because of how clean the rooms are, how nice and professional the employees are and the ease and fast check in and check out by front desk personnel. I especially want to mention that Autumn is the nicest check out person I have ever done business with. I have dealt with her several times and highly praise her and her job performance. The breakfast has a variety of foods and is very delicious. Looking to staying again in a couple of weeks.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Awww! RebeccapT2648MP, Thank you so much! I can't say enough about how much we appreciate your continued loyalty to our property. The fact that you continue to come back and let us serve you is truly amazing. Thank you so much, and I look forward to seeing you on your next trip. Honored, Timothy Horne General Manager

"Best Breakfast Service- Nashville Best Western"

5
User 10/04/2022

This Best Western Plus has a real advantage over other motels. At this Best Western, Otilia is attending to all the guests breakfast needs. She works really hard cleaning tables and making sure food is prepared appropriately.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Hello, Thank you so much for taking the time to tell us about your experience. Otilia is truly a gem. She is hard working and exceptionally friendly. She truly takes pride in what she does and I am so glad to hear that you saw it and recognized it. I am sure she is going to be really excited when I share this review with her. Thank you so much. Please come and see us again. Thank you, Timothy Horne General Manager

"Great stay"

5
User 08/04/2022

Ww stayed here before a trip. Loved the pool, it was heated and indoor/ outdoor. Had a grrat stay. Autumn was very knowledgeable and helped out with any questions we had. The room was clean and spacious.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Tobijo127, Thank you so much for coming to try out our hotel before your trip. I hope that you had a great time on your vacation. Everyone needs time to get away and decompress sometimes. We are glad that you started that experience with us. Please come see us again. We look forward to it. Respectfully, Timothy Horne General Manager

"5 Star Service"

5
User 05/04/2022

Autumn was amazing! I called after the airlines instructed us to go to the hotel due to a canceled flight. She was very accommodating and was able to get us checked into a room first thing in the morning! She made sure we were taken care of. It really helped turn our stressful situation around.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Hi, Being stranded at the airport and having your flight cancelled is truly a frustrating experience. I know you would have loved to spend the night in your own bed. However, if you had to stay another night in Nashville, I am glad that you chose to spend that night with us. I hope that your experience was one that will have you come back here again. Hopefully that trip will be a planned trip so that you can truly enjoy this experience without the stress. Respectfully, Timothy Horne

"Early check in"

5
User 03/04/2022

After my flight canceled I needed a hotel . Autumn was very helpful with getting me in earlier so I didn't have to sit in the airport all day. I definitely appreciate that kind of service. The hotel is clean and convenient with a hotel shuttle service.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for taking time to tell us about your stay. I am so glad that we were able to get you in early. Autumn is usually pretty helpful in trying to maneuver rooms so that we can accommodate our early guests. If you are ever in the area again, I hope that you will come stay with us again. Timothy Horne General Manager

"Great experience"

5
User 03/04/2022

We had a great experience at the best western in Nashville. The breakfast was good and the staff were very kind and Autumn at the front desk was very helpful.overall we had a good experience and stay.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Jaredp534, Thank you so much for your feedback. I am proud to serve with an exceptional group of people. Thank you for coming to check out our hotel and our experience. We hope that you will come and stay with us again sometime. We definitely look forward to serving you again. Respectfully, Timothy Horne

"Autumn rocks"

5
User 03/04/2022

The staff was extremely helpful after a stressful day of travel and Autumn went out of her way to accommodate us and our needs! The beds were clean and comfy very close to the air port and they even have a down town shuttle. There breakfast was great.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Connor D, Thank you so much for this review. I am sorry to hear that your travels were stressful that day. However, it sounds like you were able to decompress and recover. Our downtown is an extremely beautiful place (somewhat busy at times). I hope that you enjoyed your time down there as well. Please come back and see us again. We would love to welcome you back. Honored to Serve, Timothy Horne General Manager

"Great experience!"

5
User 03/04/2022

Autumn was great and helped us with keeping our bags while we were stuck in Nashville. All of the staff was very kind and helped make us less stressed through the craziness of our flight being missed.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Hi 1shayleen, I hope everything is going much better for you. I do remember that day. Several flights were cancelled and there were a lot of stressed out people. Our hope is that our service was able to calm some of those stresses. I know nothing could do that like being able to finally get home to your bed in your space! However, we enjoyed hosting you while you were here. Please come again. With Sincere Thanks, Timothy Horne

"Autum"

5
28melinda, Chicago, Illinois 01/04/2022

I have had a great stay ,the pool so lovely. I went for breakfast and first time I sat down to eat it just felt like home and everything was perfect. I will be back it's clean and I'm having a great stay.

"Our saving grace!"

5
User 31/03/2022

The whole staffed worked so speedy to help us out on what would be a very stressful morning. Not only did Autumn send the shuttle to come grab us but she was super friendly and very welcoming. The whole team here at the best western plus were lifesavers.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for this review. Autumn is sitting right next to me reading this review. You can imagine that she is smiling ear to ear as she eats her yogurt. She says to tell you "thank you for such kind words." I hope that if you find yourself back in this area, that you will come see us again. Timothy Horne General Manager

"Autumn"

5
User 31/03/2022

Autumn was the most friendly and heplfull front end staff ever. She quiclky arranged for the shuttle bus to pick us up at the airport. She alos arrganed for an early check in as well as offered to hold our bags until the room was ready. Really made the day after having mix up at the airport

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for taking the time to tell us about your stay with us. I am so glad to hear that Autumn took great care of you and helped turn your day around. Sometimes travel can get a little hectic, so I completely understand. Hopefully, this won't be your last time staying with us. We have lots more "wowing" to do!!! Timothy Horne General Manager

"Great customer service"

4
User 29/03/2022

There was a hiccup with miscommunication from their call center when I called about the shuttle picking us up from the airport after a late flight. Jacquelyn helped smooth over the situation. She was very friendly and helpful. Great customer service!

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your feedback, We appreciate your stay here at the Best Western, Tiffanie,

"One of the better places to stay."

4
User 25/03/2022

This is my first time staying at the BW plus. I normally stay at another hotel in the area while traveling. I would definitely consider staying here again. Other than a few things I would recommend to others,

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your feedback, we appreciate your stay, Tiffanie,

"My stay and check in"

5
User 22/03/2022

Had a pleasant check in. Autumn who works at the front desk was very welcoming and helpful. Pleasant person for customer service. I give her a 5 star rating because she was very helpful and friendly, I would stay here again simply because of the warming experience.

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your feedback , we appreciate your stay here with us at the Best Western, Tiffanie,

"Great hotel!"

5
User 22/03/2022

Thank you to Autumn for jumping in and accommodating a large group from our flight cancellation! Hotel was incredibly clean and comfortable. Friendly staff. Great breakfast. One mile from the airport and shuttle on the hour. They even have a shuttle into downtown! It's a great way to see Nashville! Will come again!

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your feedback we appreciate your stay, Tiffanie,

"Vacation"

5
User 20/03/2022

Check in and all questions answered by the amazing front desk Autumn. She went above and beyond! She made our stay the best. I will recommend to ally friends and family.. Definitely will stay again!!!

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
That is awesome. The true testament of how we did shows, when a person says that they would definitely stay again. We are honored that you thought so much of our staff. Thank you and we look forward to welcoming you back.

"Accommodating and pleasant stay"

5
User 20/03/2022

The beds and pillows were comfortable. The ac was efficient, perhaps too efficient. Breakfast was excellent as well with a plethora of high quality options. The staff was polite and helpful. Autumn in particular was a blessing.

Timothy Horne, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for choosing to stay with us, and we are so appreciative of the feedback. I know air conditioning is important to me because I love to sleep cold. I am glad that you stayed with us and I hope that if you are in the area again, you will come back and stay with us again. In the meantime, have a great day.

"Great Place to Stay"

5
whynotnow777, Las Vegas, Nevada 17/03/2022

We had a few self inflicted problems and Autumn came to our rescue! The staff is friendly and professional. The rooms are clean the the beds are comfortable and the towels are fluffy. Everyone treated us like we matter! The shuttle was very convenient and Willie was so much help to us! Thank you everyone!!

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for the feedback we appreciate your stay here at the Best Western, Tiffanie,

"Best western plus at Nashville airport"

5
User 14/03/2022

My stay at this location was overwhelming great. Very clean rooms, good breakfast, and amazing staff. Front receptionist named Autumn was wonderful, made our stressed out situation a lot better by allowing us to book in early at last minute. She is very nice, sweet, and caring. Overall location, rooms, food, service, and staff was beyond great. I truly recommend it.

Karen King, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for your feedback. I am so glad that you had a great stay with us. I agree that Autumn is a wonderful asset to our team. I hope that you will think of us again when you are back in the area. In the meantime, have a wonderful day. Tim Horne General Manager

"2 day stay"

5
Tom C, Volga, Iowa 14/03/2022

The staff including the general manager were always available and visiting with guests. Very helpful when looking for tourist activities in Nashville. Clean and comfortable. The lady in charge of breakfast was friendly and served a very good breakfast with many options. The pool was a bit chilly.

Karen King, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for your feedback. I am so glad that you had a great stay with us. Around here, we love people, so we always like to float around and talk to people. Giving suggestions is a pleasure. We know that most of our guests are not from the area, so if we can give a suggestion that helps you to have a more pleasurable time while you are in our beautiful city, then we are happy to do so. I hope that if you are ever in the area again, you will come and stay with us again. For now, I will say see you later. Tim Horne General Manager

"Nice hotel right outside of Nashville"

5
User 12/03/2022

No negative things to say. Solid hotel. Autumn helped us check in early since we were coming all the way from Boston and things went perfectly. We hit a little bit of snowy weather so being able to check in right away with no problems was great.

Karen King, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for your feedback. I am so glad that you had a great stay with us. Unfortunately, we have had a lot of back and forth from our weather lately. Hopefully it warmed back up from you before you had to leave. There is a lot to see and do in this great city. Speaking of great cities, I had the chance to visit Boston a while back, so I can attest that you have a beautiful city as well. I hope that if you are ever in the area again, you will come back and see us again. In the meantime, GO CELTICS! Tim Horne General Manager

"Spring break"

5
User 12/03/2022

Awesome room with awesome assistance from Autumn!! She was very friendly over the phone and even better in person. She was very helpful and gave us all details for fun stuff to do and Nashville!! Made it well worth the 16 hour drive haha

Karen King, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
SPRING BREAK!!! What a great time of year. Thank you for coming to spend that time with us. I am glad that you enjoyed your stay, but even more I hope that you had a FANTASTIC time in our city. Nashville is a great place to do Spring Break. However, for now, I just wanted to thank you for the feedback and let you know that you are welcome back anytime. Have a great day. Timothy Horne General Manager

"Front desk staff"

5
sharoncE6623GM, Silver Spring, Maryland 07/03/2022

Shout out to Autumn....front desk staff member. Super helpful and extremely pleasant. Second time we've stayed at a Best Western in Nashville. We will definitely come again. Mark & Sharon Chew New Jersey

"Amazing experience!"

5
User 06/03/2022

I was greeted and serviced by Autumn! Super friendly, helpful, and professional! We NEED to see more people in this field like her! I'd give more stars if I could. I was checked in and given a room sooner than expected, and the overall experience of the hotel and room was top notch.

"Autumn was so helpful!!!"

5
User 05/03/2022

Nice hotel, clean rooms and excellent location! Free shuttle to abs from airport is a bonus!! Autumn was most helpful with early check-in and answering questions. Much appreciated!! Highly recommend!!

"Great Trip"

5
User 03/03/2022

I very much enjoyed my stay here. Autumn checked me in and was very polite and friendly. She answered all of my questions. The room was clean and comfortable and the convenience center, ice machine, and vending go machines were great and easy to access! I would definitely recommend staying here if you are looking for somewhere in the area.

"Easy to find…friendly staff"

5
justforkickzohio, Montpelier, Ohio 01/03/2022

The staff was all very friendly during our stay helping when we asked. Breakfast was very good with lots of options each morning. We were able to use the breakfast room to meet as a group since we were there with our youth on a mission trip. Definitely would stay here again!

"Clean & Smells Nice"

5
User 26/02/2022

Absolutely love this hotel. Surprisingly I booked the hotel across the street however mistakenly called Best Western Plus & Tatiyana on night shift convinced me to book a room at their facility. Let me tell you I'm very happy I did so. The vibe at night is very safe & homey. Night staff was more than welcoming & was very considerate of our very late checkin. Also an extremely nice full hot breakfast in the morning. Although they're a bit more expensive, weekend prices are definitely worth it .

"Clean rooms, comfortable beds, and helpful friendly staff!"

5
billyh640, Lenoir City, Tennessee 25/02/2022

This is our favorite place to stay in Nashville while in town on business, and Autumn at the front desk is so friendly and helpful! The rooms have always been clean and beds are comfortable. The location is very convenient to the airport and a short Uber ride to downtown. Also there are several good restaurants within walking distance.

"Warm room and hot shower"

5
Karen_D680, Tomball, Texas 25/02/2022

Th room was clean and the room temperature was good. The bed was comfortable. The only problem we had was the temperature in the shower. It ran hot and had to be adjusted multiple times. The front desk staff was nice and helpful. We would stay here again. It's a tub shower.

"No frills stay"

5
abbysmyth95, Seymour, Indiana 21/02/2022

The hotel was clean and offered everything we needed. Pool was warm. Breakfast was typical hotel food but good. Good distance from broadway and opry. The sounds from the planes might bother you if you're a light sleeper but we had no issues.

"A night in Nashville"

5
User 20/02/2022

The room was comfortable and clean, and the beds were great! We appreciated Autumn's friendly welcome when we checked in, and Otilia's cheerful attitude as she served in the breakfast area. She let everyone know that she would help them however she could.

"Nice, clean, comfortable with great service"

5
User 19/02/2022

The room was clean and comfortable. The location was super convenient, the hotel offered lots of perks, and Autumn at the front desk took good care of me. I can always count on Best Western for a pleasant stay.

"Great Hotel!"

5
jasonbV8142NT, Scottsburg, Indiana 19/02/2022

What an excellent hotel - and near our favorite Nashville-area restaurant! Our check in was fast, friendly, and efficient thanks to Autumn! :-) The room was great and the hotel looked like it had been recently updated.

"Great Service. Great Value."

4
User 17/02/2022

I was pleased with the service from the hotel staff from the time I made the reservation until I arrived. The shuttle drive was professional, courteous, and an excellent driver in bad weather conditions. Autumn was very helpful on the phone, as well as in person. She was helpful and professional. Kudos to all of the staff.

"Clean room and nice staff!"

5
JesseJames_cc, Chesapeake, Virginia 12/02/2022

The room was cleaned! I was surprised stayed in a lot of 3 star hotels for a job. The stay was great an they even accommodate my late check in at 2:30am. By giving me a late checkout at 12. Very nice after driving 12 hours! Thanks night crew and Autumn!

"Very clean and great hotel"

5
User 10/02/2022

Hotel was very clean, they had friendly staff (shout out to Autumn), and they had a nice breakfast. I would definitely stay here again!!!! We arrived very late and didn't get to stay long but would have liked to stay longer to enjoy the pool.

"Great Customer Service"

5
Sharee36, Cooperstown, NY 06/02/2022

Autumn and another lady behind the desk were Great! I had a very rough morning, and they were very friendly and accommodating. Autumn suggested a nice place to eat nearby. Autumn is an Asset to your Company, and it was a pleasure to stay at this hotel. Everyone was very nice, it was very clean, and enjoyed the pool. Thank you!

"Great Customer Service"

5
User 30/01/2022

After leaving a hotel late in the night because it was not what it said it was online, we came across this hotel. We were immediately welcome with a smile. No questions asked. We received our room keys immediately. The rooms were very clean. Spacious. Even though it's close to the airport, it was very quiet. Peaceful. The breakfast was good. There was a variety of choices. Online it says check out is at noon, but when we called the front desk they said it was at 11. We did ask for 30 more minutes and they gave us until noon. Autumn is the one that was gracious enough to give us an extra hour to get ready to continue our trip. She also made my granddaughters day by giving her a treat. Thank you for a great experience!

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for choosing to stay here with us at the Best Western, we appreciate your feedback. Tiffanie,

"Visit"

5
User 30/01/2022

Autumn was great! we had a wonderful stay. rooms was very clean, not far from broadway! We will definitely be staying again! I forgot about the free breakfast but it smelled amazing when we was checking out

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your feedback and we appreciate you choosing to stay here with us at the Best Western, Tiffanie,

"Customer Service"

5
User 28/01/2022

We had the best customer service. The lady's name was Autumn. She was great with us. She was extremely nice! I recommend staying at this hotel if you come to Nashville. It is only 4 minutes from the airport. Very convenient.

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for staying here with us at the Bset Western, we appreciate your feedback, Tiffanie,

"We are from Chattanooga. We stayed for New Years Eve and then came again 1/22 for a Preds Hockey game"

5
User 23/01/2022

This was a clean place to stay. Autumn has taken care of us both visits. She's helpful and easy to work with. She was able to help us with shuttles and early checkin. We can't wait to come back! We love that we can take a shuttle to and from downtown. Overall awesome experience

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for choosing to stay here with us at the Best Western, Tiffanie,

"5 stars"

5
User 23/01/2022

My friends and I planned a visit last minute to Tennessee, Autumn helped us as soon as we walked into the hotel with a warm greeting!! She made sure we had everything that we needed and still checked up on us the next day! We will be back!

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for choosing to stay here with us at the Best Western, Tiffanie,

"Best trip ever!"

5
User 23/01/2022

We chose best Western after having a horrible experience with a different hotel. Autumn was extremely friendly with us and made checkin smooth and easy. We will definitely be back Thank you autumn your the best

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
We appreciate your feedback, Thank you for choosing to stay here with us at the Best Western, Tiffanie,

"Hotel Stay"

5
User 22/01/2022

Autumn at the front desk was great!!! She was efficient and got us situated quickly. Super friendly too!! She had everything set up and ready to go. She also welcomed us with a warming smile and a pleasant hello!

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
We appreciate your feedback, Thank you for choosing to stay here with us at the Best Western, BW

"Excellent service for travelers"

5
User 08/01/2022

We come to this hotel after our flight is cancelled due to snow. In the cold winter night, they told us that they have breakfast style dinner for free, which is a life saver considering that we have spent a long day at airport. My son had an online class that evening and cannot came to get food. They said it is totally fine to take the food to the room. Our next day flight is at 6 AM and the shuttle came before 4 AM. The staff are very friendly and helpful. Excellent service.

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your feedback , we appreciate you styaing with us at the Best Western BW,

"Best Western Plus Nashville Airport Hotel"

5
User 07/01/2022

The hotel you cam get for an excellent price, their shuttle service is continuous and a very good price, the hotel and the rooms are clean, they have good breakfast and super customer service, especially Carrie

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for your feedback, we look forward to your stay in the near future, BW

"So Accommodating!"

5
User 07/01/2022

After 7 delays and 3 cancelled flights because of a snowstorm we realized we had to stay in Nashville. We needed an airport shuttle (for a 6am flight) and this hotel had one-booked! They picked us up within 10minutes of calling and it was a quick trip to the hotel. Quick check in into very clean, nice, updated, lovely rooms. We decided to order pizza after being in the airport all day, the front desk gave us several pamphlets for good delivery options (with coupons!). Unfortunately, every restauraunt that delivered was closed because of the storm, then we called every restauraunt we could walk to but those were also closed(even McDonalds). Frustrated we walked downstairs to grab a few things from the grab and go, but to our suprise the hotel staff opened up the wonderful continental breakfast for everyone because we all were in the same boat. It was wonderful, warm, filling and a very lovely accommodation for all of us stuck in Nashville. We even got to jump into the warm pool after supper to relax before heading to bed for an early flight.

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for your feedback we look forward for your stay in the near future, BW

"This will be our Go-To for traveling to airport!"

5
Tina W, Paducah, Kentucky 02/01/2022

My son had a very late flight this week. I live about 2-1/2 hours away from the airport, so we decided to stay here overnight. I am thrilled with the stay. The staff at night and in the morning were excellent. I received free bottles of water since I was a member. Room was exceptionally quiet and clean. It was literally a 3 minute drive to the airport. Excellent, excellent, excellent. I will be back!

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Pefect, Thank you for staying with us at the Best Western, Tiffanie,

"Staff very helpful"

5
Karla G, Nashville, Tennessee 02/01/2022

Very nice hotel.Beds we're soft and comfy,towels r good,very clean,inside pool nice,best is how helpful Autumn at front desk was.She was very helpful and did her best to accommodate me and she smiled while she did it.Very nice very helpful.

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for staying with us at the Best Western, Tiffanie,

"Fun"

5
User 01/01/2022

The hotel was clean the pool was nice the front desk lady autumn was super nice. Breakfast was good. Bed was comfortable, hot chocolate was good. Elevators where Clean bathrooms where nice and clean shower was good. My room was clean also.!!

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for staying with us at the Best Western, Tiffanie,

"Great Hotel"

5
User 28/12/2021

The hotel was clean and the decor was nice. There were a lot of breakfast options and the staff, including the airport shuttle driver, were awesome. I would highly recommend this hotel. You will not be disappointed!!

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for staying with us at the Best Western, Tiffanie,

"Comfortable Nashville Stay"

5
Mackat26, Newport News, Virginia 27/12/2021

As we were coming and going along I-40 we stayed in this hotel twice. I am a regular BW Hotel patron and I have to say this is one of the best I have been to. Great location, friendly customer service, great holiday spirit, and updated rooms were clean and comfortable. Add to that the ability to order food and have it delivered directly to the room was an added plus. I highly recommend this hotel for those that want a comfortable and pleasant nights rest.

Tiffanie Echols, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for staying here with us at the Best Western, Tiffanie,

"Friendly Front Desk Service"

4
not2shabby05, Ajax, Canada 20/12/2021

Upon our arrival we were greeted by our friendly shuttle bus driver. He brought us to the hotel and was knowledgeable. Kristen and her colleague were friendly and helpful. The hotel room was clean, comfortable and quite. We had a hot complimentary breakfast. We recommend stating here when in Nashville.

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for staying here with us t the Best Western, Tiffanie

"Beautiful hotel!"

4
User 15/12/2021

Very nice property located near airport., very efficient staff…indoor pool and fitness center available. While heading out of town during a move, we decided to stay here in hopes of finding a nice place to stay with comfortable beds as we were tired. The beds were…AMAZING! Extremely comfortable. Hot breakfast served with ample choices .

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for staying with us at the Best Western, Tiffanie,

"Great place!"

5
User 07/12/2021

Great room and staff. Super clean facility. Friendly staff. Autumn was super friendly at the front desk. Highly recommend this hotel. Breakfast was good for a continental breakfast, and was clean as well.

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for staying here with us at the Best Western, Tiffanie

"Night before a morning flight"

4
davidsQ2978EA, Thronton,CO 07/12/2021

Room was very nice and bed was comfortable. New employees at front desk had a few issues taking a BW gift card for part of my stay, but worked hard to get it all resolved before I left. Nice shuttle to the airport. Common areas could use an updating, but that's the case for most hotels in the Covid times. Price was right versus the downtown hotel prices and just needed a bed and a ride to the airport in the AM.

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for staying here with us at the Best Western. Tiffanie

"Friendly service and large clean room"

5
User 05/12/2021

All the front desk staff and cleaning staff where very friendly. The room was big and quiet and well cleaned. The cleaning staff and Autumn at the front desk where particularly friendly. Breakfast was included and was actually pretty good.

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for choosing to stay with us at the Best Western, Tiffanie

"Business travel"

4
User 04/12/2021

Hotel did well on check in and staff was friendly, only problem was no wakeup call when requested. Room was clean and very quiet for sleeping. Beds were very comfortable. Breakfast had avery good selection of items. Potatoes were a bit over seasoned but overall very good breakfast.

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for choosing to stay here with us at the Best Western, we appreciate your stay and feedback, Tiffanie

"Comfortable, reasonable and great breakfast"

5
User 04/12/2021

I stay at this hotel about 8 times a year. The hotel is well maintained, and has a great breakfast. Staff is always friendly and accommodating. I am a single female traveling alone and I often return to my room late at night. I always feel safe here. Well lighted parking lot. Also, good selection of restaurants close by. Easy access to downtown and attractions. Autumn was very welcoming and friendly. She made me feel like the regular guest that I am.

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for staying here with us at the Best Western, we appreciate you taking the time and giving us feedback, Tiffanie,

"Autumn"

5
User 03/12/2021

Just wanted to say Thankyou to Autumn. She went out of her way to best serve us on our trip. She answered all of our questions and had nothing but an amazing attitude. She made our stay remember-able and amazing. I wish all hotels had an Autumn. Thankyou so much!!

"Autumn"

5
User 02/12/2021

Autumn was absolutely amazing. She has a kind heart and is working hard. She gave me the best service and had the best attitude. It was definitely someone I would want to wake up to in the morning checking me out of a hotel. Such a bright personality.

"Dr."

5
User 02/12/2021

Autumn was very kind and professional. She made you feel at home. The service was great and she was very kind. The evening staff was also kind and professional. I recommend this hotel and it is close to the airport

"Great Stay"

5
chiquitajones65, Nashville, Tennessee 18/11/2021

Nice room. Great breakfast. Quiet area. My stay was great overall. I booked for 1 night and extended my stay for 2 extra nights. Rooms are clean and staff is very nice. Great hot breakfast and pool hr service.

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for your stay, we welcome you back here with us at anytime, Best Western

"Fantastic!!!"

5
User 12/11/2021

New Hotel Super friendly staff very helpful when we asked about good places to dine. Hotel & room were immaculate. Everything is brand new. Breakfast was great Large selection to choose from. Room was spacious I will most definitely stay there again

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank You so much, we look forward to your stay here with us again in the near future, Best Western

"Friendly, clean and convenient"

5
Lwanker, Silverton, Oregon 08/11/2021

Our stay started with a friendly greeting from Carrie, the front desk clerk. She made us feel welcome and efficiently checked us in and recommended places to eat. The room was clean, large and had sitting space. The shuttle starts early and again had friendly and efficient service.

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you , Best Western

"Nice Room, Poor Amenities"

2
lorid678, Longview, United States 05/11/2021

Office staff is not on the ball. We had to get another key to get into our room on the afternoon of our second day. On a scale of 1-10, I would rate their breakfast a 2. Waffles and tastless scrambled eggs, toasted bagels, and cold cereal. Our room was clean and we liked the firm foam mattress. The best part of our stay is that this Best Western was located close to the airport. Shuttle service was excellent.

Jamie Hansen, Owner at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Kindness"

5
kevinformerguest, Agadez, Niger 04/11/2021

Thank you so much BW for having Ms Tiffany Wigmaker on staff as breakfast attendant. After a turbulent business trip Tiffany was extremely easy to smile , very attentive and cordial. She not only blest my day with an amazing smile but she catered to all guest as if they were her family. Thank you so much for lending to a 5 star stay while there a few weeks ago. Sincerely, Kevin

"Exceptional Customer Service"

5
User 04/11/2021

Tori Johnson is definitely the face of the Brand. She is very kind and helpful. The check in process was stress free. I highly recommend this hotel. Very convenient food and restaurants nearby, right by the airport with a shuttle service. Thank you Tori! You have my business.

"Highly Recommend"

5
Esther E, El Cajon, CA, United States 29/10/2021

This hotel is very close to Nashville Airport and has shuttle service available. Rooms are nice, a little small but neat and clean. Front desk clerk, Carrie, was very helpful in so many ways. Friendly and dedicated employee as was another lady that helped with Breakfast. Breakfast was good with choices of homemade waffles, eggs, bisquits and gravry, etc. Nice stay.

"Decent in a pinch"

4
archiphoto, Raleigh, North Carolina 28/10/2021

Older property that seems pretty well maintained. A little run down but the rooms are in great shape. Front desk is very talkative, but friendly. Very good location near airport and highway. Internet is serviceable, not terribly fast but not slow either. No microwave in the rooms, but there's one that can be used in the kitchen area. Would go in a pinch due to the price and cleanliness.

"Saved!"

5
karentimian, Gilbert, Arizona 27/10/2021

Carrie at the front desk notified us that my husband had forgotten his insulin and Ipen in the room refrigerator. We had already returned the rental car and were at our gate at the airport with the flight leaving in 30 minutes. The shuttle driver was out so she drove her car to the airport and met me outside with his medication. Service beyond expectations! Lifesaver! The rooms were very nice, the food and bar offerings were great.

"Great stay & great customer service!"

5
User 27/10/2021

We had a error occur with our check in/booking. When I arrived at the front desk the next AM, Carrie was already informed of the situation, and resolved the issue immediately with kindness and understanding. Thank you, Carrie!

"Excellent Front Desk"

5
kb1online, Modesto, California 24/10/2021

Carrie at the front desk was excellent. It was our first time visiting the south and her hospitality and charm was one of the first experiences we had. I chose this location because it was close to everything we wanted to do in the 3 days we had there in Nashville. Broadway and the Honky Tonks and The Grand Ol Opry were on on list of must do's. On our second night my wife lost her phone and Carrie called Nashville PD to see if they could help. To us that was above the call of duty and we really appreciated it. In the end the person that had her phone gave it back to us. After traveling on to South Carolina our return flight home was our of Nashville so again we stayed at this location. Excellent room and friendly staff.

"Nice breakfast buffet & friendly people"

5
Jana S, Ambergris Caye, Belize 21/10/2021

KK did a fabulous job running the breakfast buffet! So often since Covid began, hotel breakfasts have either been shut down or minimized to cold cereal and stale pastries but not the case here. This felt like pre-Covid, which was very refreshing. Plenty of hot breakfast choices served with smiles and laughs from KK :). The room was fine, about as expected at a hotel in this price range. Location was perfect for us passing through Nashville for a night.

"Great airport location, comfortable rooms and bed, terrible breakfast."

4
tonybL9568US, Salinas, California 21/10/2021

This is a relatively new hotel, clean and staff were all very accomadating, helpful and seemed happy to be there. Checked into our room, right above the pool. The room smelled musty moldy and the toilet was plugged. We asked for a new room and were given one immediately, no hassle. The room was nice and clean and bed was very comfortable. Plenty of free parking. The breakfast is horrible. Eggs out of a carton, low grade sausages, coffee out of a machine. Just pass on the breakfast it has about a zero nutritional content unless you want to eat a mealy and wrinkeled apple.

"Great customer service"

5
User 21/10/2021

Carrie at the front is amazing! Very polite and accommodating. I came in very late from travel and I was worried I wouldn't be able to get a room but Carrie took great care of me. I travel a lot on business and rarely do I find the customer service to be at this level. Thank you!

"Take your bathing suit"

5
SharonE896, Goodyear, Arizona 20/10/2021

The hotel was wonderful. Location was great with plenty of places to eat with in a mile. Free parking, great full breakfast, We did the shuttle to and from the hotel. They were on time, took care of our bags, great service. Carrie at the front desk went above and beyond to make our stay great. Thanks Carrie and Best Western. Enjoyed the hotel so much came back at the end of our trip. Checked in at 3pm with Carrie at the desk and got up the next morning to see her at the front desk ! Busy lady. The next time I will pack my swim suit, their indoor/outdoor pool looked so fun and inviting.

"Stay Here! Fabulous Property!"

5
User 18/10/2021

This is a fabulous property. They are conveniently located to the airport without the airport noise. They have the friendliest personnel working at this hotel. We loved the gal running the breakfast. She was so helpful and engaging. The front desk staff makes you feel like you are welcomed and was very helpful. The rooms are big. The value is fabulous. Loved the pool. Just such a good experience here.

"Visiting friends"

5
User 14/10/2021

The hotel staff starting with Carrie and Sara the receptionist were friendly, helpful and cheerful. Great little breakfast with a very sweet young lady keeping everything supplied and spotless. Hotel and rooms were spotless. I would stay there again.

"Convenient to the airport"

5
peg503, Beaverton, Oregon, United States 11/10/2021

Had an early flight out of Nashville and spent the night at the Best Western. It was clean, comfortable, and convenient. The front desk staff was friendly and Carrie in the kitchen kept the buffet breakfast full and the dining room tidy. There is a free shuttle to and from the airport but it helps to sign up at the desk to ensure you get picked up at the time you need rather than wait for the shuttle to come around.

"Hotel"

5
User 11/10/2021

We were very happy with our stay at this hotel. It was very clean and had a great breakfast daily. They had daily maid service which none of the other hotels we stayed at in the area had during the Covid pandemic. The receptionist Carrie Watters was very helpful and friendly. I would definitely stay there again.

"Clean, comfortable hotel. Wouldn't hesitate to stay there again!"

5
User 11/10/2021

Our room was exceptionally clean and fresh! Extremely comfy beds. Fantastic complimentary breakfast every morning, waffles, scrambled eggs, sausage, gravy and biscuits, coffee, juice, yogurt, muffins....amazing! Carrie was fabulos to us! Too bad all hotels weren't like this one along with Carrie! Thank you for the wonderful hospitality.

"KK"

5
User 11/10/2021

Kk was very accommodating and friendly. She is a great person and cleared the table for us. She even asked my friends kids if they wanted anymore food and offered to get them a drink. She was always doing something and is a outstanding employee and person.

"Carrie"

5
User 08/10/2021

The best customer service experience. Made me feel like I was at home. Very family friendly environment that I would love to come back for sure. I really recommend to all my family and friends to stay here. Love it

"AWESOME CUSTOMER SERVICE!!!"

4
User 07/10/2021

We stayed at the Best Western Plus Airport in Nashville and CARRIE at the front desk was AWESOME!!! She went above and beyond! In this day and age of little customer service, Carrie hit it out of the park with her helpfulness and friendliness! SARA was also so very helpful and friendly assisting us with ordering a cab/Uber to go downtown to an area where the shuttle didn't go. THANK YOU, LADIES!!!!

"Mr"

5
User 07/10/2021

During my check out I received extremely great care and attention to my needs.Carrie definitely went above and beyond 5***** I'm very happy that they went back too the normal breakfast menu. It was a very leisurely morning enjoying my coffee, pleasure service

Jasmine Thomas, Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to let us know about your stay as well as the 5/5 review! We're so happy to see that you enjoyed your visit while here with us as well as our breakfast and staff! Carrie is awesome and we're lucky to have her as a part of our front desk team! We're looking forward to having you again as a guest in our hotel. If there's anything that we can do, please don't hesitate to let us know. Thank you again for your feedback and from everyone here at the Best Western Plus Airport, have a wonderful day! Sincerely, Management Best Western Plus Nashville Airport Hotel

"Best western for the win!!!"

5
User 27/09/2021

This was our first time in nashville and it did not disappoint! Our room was very spacious and the hospitality was amazing!! Huge thank you too Carrie for being so helpful to me and my girlfriend! We will definitely stay here again!

Karen King, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are happy you enjoyed your stay with us while visiting Nashville, TN and our staff made it a little more memorable. Hoping to see you again soon when you return to the area!

"Fantastic stay"

5
Donald C, Elma, New York 25/09/2021

Great staff, very comfortable room and a delicious breakfast. Add the free airport shuttle and the shuttle to downtown for $10 per person round trip, you have a great experience. Can't wait to return!

Karen King, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank You for your five star review of our property. We take pride in showing all of our guests what true southern hospitality is and we are pleased that we accomplished our goal during your stay with us. We're looking forward to seeing you again very soon.

"Review for the front Desk"

5
User 25/09/2021

We had such a wonderful time great hotel room was amazing service was incredible Carrie yes at the front Dess was amazing so welcome in and offered her help always thank you will see you guys when we get back

"Excellent service, great breakfast!"

5
Willard1980, Phoenix, Arizona 25/09/2021

The beds are comfortable and rooms were clean (we had a large group traveling together and everyone had a good room.) The award for excellence goes to KK and Carrie. They are a fantastic team, saw to all of our needs, and were wonderfully friendly and attentive. We sure hope everyone in Nashville is as friendly as they are! Thanks for making the start of our big family vacation great! Will definitely stay here again when in Nashville!

"Best Western Plus Nashville Airport location review"

5
User 25/09/2021

A wonderful place to stay beautiful rooms we had the king bed suite amazingly comfortable the breakfast is awesome great selection and KK keep everyone. Full and the place clean Carrie does a great job at the front desk amazingly knowledgeable about the area and of course the leaders of it all Karen and Dan are amazing well experienced love this place and let me not leave out housekeeping they did an amazing job and love the pool it's an indoor outdoor wonderfully kept pool I'll be back as the famous words are said

"Carrie was amazing"

5
User 23/09/2021

We are a flight crew that come in regularly. Timing is very important to us due to test requirements. Every time we come in, Carrie at the reception has been nothing but professional, quick, efficient and super nice. Hotel is great and clean and with carries smile and warm welcoming every time, makes the experience even better

"So so, and unfortunately, no no"

3
margot426, Murfreesboro, Tennessee 22/09/2021

If you are looking for a basic room, this hotel will suffice. This is a no-frills hotel. It was clean. I felt that the bed and the restroom were clean. On the negative side, there was no microwave in my room, which I needed. Also, I couldn't sleep most of the night because of the loud drumming sound hitting the vent in the restroom from the rain, somehow. They really need to fix that. Also, I missed my nightly news that I really wanted to see because the batteries in the remote were effectively dead. I couldn't pull up the channel guide until the next morning when I was 6 inches from the TV and realized that I just needed to be that close to get the guide to show up. Disappointed.

"Carrie is a five star employee."

5
User 22/09/2021

Carrie greeted us by name upon our arrival at 1:30 AM. Got us checked in promptly. When we had a question she answered it immediately. She gave us suggestions that only made our trip better. Carrie is hard working and knowledgeable. She is a Five star employee. Thanks Carrie!

"Carrie was great and very helpfull and very friendly."

5
User 22/09/2021

Everything was great. The staff was very friendly and helpful The rooms were very clean. I will stay there next year when I make my next trip. I will recommend Best Western Plus to all my friends and family. Carrie was the best!

"Conference"

5
X4449BHrobbiec, Dyersburg, Tennessee 22/09/2021

Upon our arrival we were greeted with a smile.. Customer service was excellent from Ms. Carrie. We enjoyed our stay and all of its amenities. We will most definitely visit again in the very near future.

"Southern Hospitality At Its Finest"

5
User 17/09/2021

The entire hotel was clean and the staff kind and friendly. Carrie was courteous and helpful. I liked where the hotel was located because it was right down the street from the airport and interstates. It was not far from major attractions in the area. I found shopping centers and malls located within 15 minutes of the hotel. I would surely stay at Best Western Plus the next time that I visit Nashville, Tennessee.

"Girls Get away"

5
sscindy, Carlsbad, California 15/09/2021

Had an awesome time in Nashville, stayed at Best Western Plus by the airport. Highly recommend.. Carrie at the desk was great, very helpful in getting us advises an directions around town.. Would stay again next time in Tennessee!

"Excellent Hotel near Airport"

5
IndyLiz2013, Indianapolis, Indiana 13/09/2021

I stayed four nights over Labor Day weekend at this hotel while visiting my adult grand children who live in Nashville. The hotel location was very convenient to their apartment , it was clean, quiet, comfortable and service was excellent. The complimentary breakfast was quite satisfying. I have stayed here previously and plan to stay again the next time I visit them. I could not have asked for a better hotel experience...

Aedan Whitaker, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. We look forward to welcoming you again when you come back for another visit with your grand children. Karen King General Manager

"My stay at Best Western Plus Nashville!"

5
CindyC946, Carlsbad, California, United States 10/09/2021

Spent a few days at Best Western Plus Nashville Airport, The entire stay was nice. Carrie at the front desk was very helpful! Very informative. Little mishap with the A/C but not any fault of the staff. Will def be back time next time I come to Visit Nashville!!!

Karen King, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind comments. I will be sure to let Carrie know how much of an impact she made on your experience. We look forward to welcoming you again when you are in the Nashville, TN area.

"Great stay"

5
User 09/09/2021

This place was really nice-somewhat pricey but other than that we had a great stay. Pool was great and so was the breakfast. Mariama in the breakfast room was very friendly and helpful. Businesses need more people like her.

Karen King, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind words about our team member Mariama. I will be sure to let her know how much of an impact she made on you during your stay with us. We are always pleased to be your second home when you're in our area and we look forward to welcoming you again soon.

"Vacation Stay"

5
User 07/09/2021

The ladies at the front desk were very helpful and kind. I enjoyed my stay thoroughly. Room cleaning came every morning at the same time. The beds were comfortable and the pool was large but only deepened to four and a half feet.

"Mini vacation"

5
User 06/09/2021

The staff was very friendly and Carrie was the best. The free breakfast was great the rooms were very clean and the pool area was awesome my kids loved it. It made our trip more memorable and made our trip great

"Best place to stay in Nashville!!!"

5
Tour29164586601, Odenville, Alabama 05/09/2021

Excellent customer service!! Ms. Carrie was awesome! I had flowers and wine delivered for our anniversary. Ms. Carrie took the delivery to our room and set the AC for us. 100 star service! The breakfast was amazing as well! Hot, fresh and plenty of it!

"Happy front desk people."

3
User 04/09/2021

The front desk people were very friendly and accommodating. The beds were good and same with location. Some issues were with the televisions and house phone. Good breakfast. It is close to some restsurants which is good, Shoneys across the street.

"Awesome front desk attendant"

5
User 02/09/2021

Carrie went above and beyond to make sure me and my mom had everything we needed. Even came back up to are room to make sure everything was ok! We will definitely come back here when we visit the family.

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for letting us know about your stay. We're so glad to see that you had a great time here and that Carrie made such an impression on your visit with us! She is an absolute asset and we're happy to share her with our guests. We can't wait to welcome you back for another great visit here at our hotel with our wonderful staff. If there's anything that we can do to provide an even better experience, please let us know! Thank you again for your wonderful feedback as well as the 5 star review! From everyone here at the Best Western Plus Airport hotel, have an amazing day!

"Excellent Customer Service"

5
User 02/09/2021

I would just like to say how much we're really enjoying our stay. Carrie your host was exceptional at attending to our needs to help make our stay enjoyable. She informed us of all your wonderful amenities and there times of service. We will most definitely be back and pray Carrie is there to greet us!

"Excellent breakfast bar service"

5
User 21/08/2021

We were so impressed with the service and care from the breakfast bar attendant, Mariama. She was so welcoming and kind and did a tip notch job of keeping the bar stocked and clean. She also cleared our tables for us, and treated us like royalty. BW is lucky to have her!!

"Comfortable, clean and affordable"

4
User 21/08/2021

We needed to book an extra night at a hotel. This hotel was comfortable, clean and affordable! The staff, especially Marianna, was very attentive and helpful. The shuttle from the airport was a great convenience.

"Great Service"

5
User 21/08/2021

Great service. Marianna was so helpful and welcoming during breakfast hour! Also presented a clean breakfast bar for guests to enjoy. Overall, I would recommend if you need a quick and relaxing stay! :)

"What a pleasure"

5
User 19/08/2021

We were pleasantly surprised at how great this hotel was. From the location to the rooms to the free breakfast, it was nearly perfect. Marianna kept the breakfast bar stocked and fresh. Waffle maker (really good!), biscuits and gravy, bagels with a toaster that actually toasted, cereal, yogurt , 2 kinds of sausage and eggs (scrambled and hard boiled)-a real spread! We were going to try somewhere in town but this was so good that we ate here again.

"Nice, clean stay"

4
User 16/08/2021

I stayed for 1 night after a cancelled flight. Clean room and bathroom, no issues at all. Only small thing was no airport shuttle after 11PM until 4AM, which some of the other hotels had. Otherwise, had a comfortable stay with fast wifi. Keke prepared an excellent breakfast and opened at 6AM on the dot.

"Great stay"

5
MicheleJ39, Knoxville, Tennessee 15/08/2021

We chose this hotel based on TripAdvisor reviews. I must say, the lovely breakfast hostess lived up to the hype! I am also not used to getting housekeeping service on a stay overs these days, but the sweet lady on our floor came by and insisted on swapping our towels out and leaving fresh amenities. Great, convenient stay.

"Great value and friendly hostess!"

5
Mattheweray, Batam, Indonesia 09/08/2021

I stayed in this hotel 3 nights for a conference. Rooms were clean, housekeeping was detailed, and breakfast was a nice full buffet (thanks for bringing it back!). Bacon was the best hotel bacon I've ever had. Mariami was our hostess at breakfast and she was friendly and helpful! I would stay here again.

"Great Service"

5
User 09/08/2021

The hotel had great service and rooms! Mariama, the breakfast attendant, was friendly, very helpful, and made sure we had a great breakfast!!! Overall, we didn't have a problem staying at this hotel!!

"Clean Rooms, Great Service and Awesome Breakfast!"

5
User 07/08/2021

The rooms were beyond expectations. The executive suite actually has two tvs! The continental breakfast was also great. Mariama from the kitchen greeted us warmly and checked on us throughout breakfast as well! Altogether, awesome staff!

"Smelly and Outdated"

1
Lorroth1, Webster, New York 02/08/2021

The ONLY reason we chose this hotel was the proximity of the airport. Should we ever travel to Nashville Airport we will NEVER stay in this hotel again. Our room smelled like a combo of sweat and dirt. There was about a foot long rip/tear/hole in the carpet as you walked in. The staff looks VERY unprofessional wearing Rugrats Hoodie and casual summer dresses. There was nothing to show they were actual employees (no name tags, no uniforms, NOTHING professional) I couldn't wait to check out of the hotel...it was nasty

Aedan Whitaker, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to let us know about your stay. We're disappointed to see that you did not have a satisfactory experience while here. We invite you to reach out to the hotel directly to further discuss your stay and experience.

"Full breakfast"

5
Tory M, Hebron, Connecticut 02/08/2021

Mariama, the weekend breakfast hostess was amazing. She was very attentive and knowledgeable about surrounding attractions. She took great pride in her work and it shows. She is a treasure that deserves a raise!

"Perfect for a family"

5
ElusiveDream_524, Annapolis, Maryland 29/07/2021

Great place for families. Pool area is very nice and unique. Inside and outside pool all in one. Nice breakfast. Comfortable beds, rooms were nice and clean. Coffee available in the lobby. Quick trip to get into Nashville. Plenty of restaurants nearby. We really enjoyed our stay.

"Beyond expectations"

5
User 28/07/2021

From the front desk clerk to the people who cleaned the rooms…everyone was courteous and professional…went out of there way to make sure we were comfortable. Always asking if there was anything else they could do for us…

"Awesome Stay!!!!"

5
LindaC5469, Playacar, Mexico 27/07/2021

We stated two nights at the Best Western Plus near the airport in Nashville! Wow! The room was super clean, beds were soft and cozy, and the hot breakfast buffet was incredible!! What a selection!! You can make your own waffles, have scrambled eggs, sausage, muffins, toast, bagels, yogurt, cereal, potatoes, fresh fruit, and more! A huge thank you to KK for the exceptional breakfast, and first class service!! We will definitely stay here next time we visit Nashville!!

"My First Time Here...."

3
User 27/07/2021

During the time I spoke with the lady in reservations, I inquired about a microwave and refrigerator being in the room. She assured me that both were in the room. Upon my arrival at check-in the front desk personnel was friendly. I got to my room and found out there was not a microwave as I had been told initially. I called the front desk and spoke with a young lady that said I am not sure why reservations told that, but the suites have both (microwave and refrigerator) in them. However, she was willing to upgrade me but I was pretty tired from my drive and being in traffic, I opted not to relocate to another room. Then when I picked up the remote to turn the television on I noticed that there was no battery cover. So I called the front desk once more because I did not want to get charged for a damaged remote. Once again the lady at the front desk was very kind about the matter and asked if the remote worked. I replied, yes! She stated that she would put a note in the system about the remote so other employees would know upon my checking out and I would be able to get my incidental fee of $100. back. There is only one elevator and it is very slow. I noticed on the last day of my stay more people were using the stairs. The grounds are well maintained and the hotel is pretty clean. Not sure if I will be staying at this hotel again during my next visit to Nashville. The breakfast area was kept clean and K.K. and the other lady were very pleasant, kind, courteous and helpful in getting guests items we needed or pointing us in the direction of various breakfast items. So I applaud the breakfast team. Enjoyed having a hot breakfast and so did my one year old grandson who I got chance to spend time with during my visit.

"Tedra (Loving Spirit)"

5
User 17/07/2021

My son is a talker! Even at 5:45 am she took the time to hear him ramble. That is service and dedication for all members of our family even at those hours of the day...lol. Tedra also took the time to chase us down food before 6 so we could catch an early shuttle for our flight...Exceptional service!

"Nashville Trip"

4
tylerg908, Oak Hill, Ohio 16/07/2021

As we were coming through Nashville for the day we decided to stay here at the Best Western near the Airport. Check-in was painless, however, we did get charged an additional $40 for early check-in (We had 2 rooms booked under the same individual, same card, same price, etc). The staff was training someone new during check-in which was completely fine and explained that it would be a $20 fee per room for early check-in, which we accepted. It wasn't a deal breaker but it's certainly something that I wanted to make others aware of. The rooms were clean, hotel was clean, breakfast was awesome (thanks for being awesome as well, K.K.), and you're near plenty of restaurants and stores. The pool had a very green tint to it and the elevator pretty slow moving. We would stay here again.

"Highly Recommend!"

5
User 10/07/2021

We had a large group of 20 people and the hotel staff accommodated us wonderfully! They were able to get us rooms together, we loved that! The hotel staff is amazing! Mariama in house keeping was the best!!! Thank you to everyone!

"Hotel was nice but beware of vehicle break ins"

2
User 06/07/2021

I hate to give this hotel a bad review because honestly the hotel itself was clean and I can't complain about our room. They had vehicle break ins in the parking lot and besides calling the police there was no help or resolve from the hotel. Parking lot security is definitely and issue and seems like something should be done by the hotel to improve this. Very sad to pay $400 for a 2 night hotel stay and then turn around and pay $400 out of pocket to fix vehicle damage. Please be aware of this potential of vehicle break ins before you stay.

"Nashville visit"

5
User 06/07/2021

She is wonderful! Tedra is Very helpful & professional! I had a late check in and was having some problems with checking in overnight and she put my mind at ease and handled everything professionally. My stay was great and i will be returning.

"Vehicles WILL get broken into!!!"

1
403karleem, Georgetown, Kentucky 05/07/2021

Overall the hotel was alright. The reason I am giving it 1 star is because the staff needs to be more alert on what is going on outside in the parking lot at night. My brand new truck was broken into, along with SEVERAL others!! Truck is ALWAYS locked at ALL times and the thief's busted the passenger rear door window(side where my 4 year old sits!!). Thankfully I am smart and take the valuables out.. If it wasn't for a friend who was outside in the daylight and saw it, the cops would have left and not even notify me!!! The cops in this town is a JOKE. According to a cop, supposedly my truck was the “only one on camera”. This area in town needs more cops patrolling, especially at night! The hotel staff didn't have a care in the world and didn't help me or the others. When things like this happens on there property the hotel needs to be held responsible, especially when they can be watching the camera to see who comes in and out. I will be ESCALATING the incident to get my money back for what I've lost!!

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to let us know about your stay. We are deeply disappointed and very apologetic to see that you encountered this issue while here at our hotel. The safety of our staff and guests alike is a top priority. Unfortunately, our property along with a string of neighboring hotels in the area were victim to car break ins over the holiday weekend. We are currently investigating this incident as well as working with local law enforcement to ensure that this is not a common occurrence so our guests and staff can have peace of mind while at our hotel. We sincerely apologize for this inconvenience and we hope that this incident will not deter a future stay for another chance to provide the utmost guest service for a better experience that we know we can provide and that you deserve. Please feel free to reach out to the hotel directly to further discuss this incident. Thank you for your feedback as it is greatly valued and appreciated. Sincerely, Management Best Western Plus Nashville Airport Hotel

"Very accommodating"

5
OnAir368720, Taylorsville, North Carolina 29/06/2021

The T.V. didn't work in our regular room so the hotel clerk gave us a King Luxury suite. She was very nice and accommodating . Mariama in the Breakfast room was very nice and helpful. Our room was very nice and clean the bed slept very well and comfortable. I would stay again. Easy and quick to down town.

"Very Clean and Nice Layout!"

5
triviniah, Rocky Mountain National Park, Colorado 28/06/2021

Very clean, free breakfast, about 15 minutes from Downtown which is great for family trips. Downtown a little noisy so I appreciate not being too close. Friendly staff, rooms cleaned daily, free coffee in lobby 24/7. spacious rooms, has fridge, would have appreciated a microwave but its not a deal breaker.

"Great breakfast"

5
User 27/06/2021

Finally!! A Post covid breakfast that is worthwhile! Sure appreciated the warm smiles and friendly attitude of Mariama and helpfulness of Jenny at the front desk. Warm southern hospitality appreciated!

"Great stay at a resonsable price!"

5
User 23/06/2021

The stay was fantastic. The room was clean and breakfast on Sunday morning was outstanding thanks to Mariama! We came to town for a race south of town and wanted to take in the Opry. the location was center of our two destinations which worked perfectly.

"Ups and Downs"

3
User 20/06/2021

Stayed here for 3 nights. Check in took way longer than hotels I've stayed at previously but it sounded like they were having computer issues. The first night, we went out to dinner, came back to the room and got ready for bed and the toilet would not flush. It wasn't clogged but the actual handle was broken. Called the front desk, the lady was very nice and came up to our room. She said maintenance couldn't take a look until the morning, and before I could say anything, she offered to move us to a new room, which was an upgrade (the king suite) from our normal king size room. It was annoying to have to move but the new room was much nicer. The new room had a couch and tv area as well as a microwave, which the basic room does not have. The air conditioning unit right next to the bed had a very annoying high pitched squeaking sound all night. The hotel elevator was very slow and scary at times. Enjoyed the indoor pool and breakfast was amazing! The lady working on the weekend breakfast (Makima) definitely took pride in her work and was lovely. Hotel seemed in a quiet, safe area with restaurants nearby- loved the Shoney's! It was only a $12 Uber ride to get to Broadway downtown. Overall, the hotel was very clean but seemed a little outdated in certain spaces. I'm not so sure I would stay here again, but might consider it if the price was right. I got a good deal from a 3rd party website and I know I wouldn't pay the full price the hotel normally charges to stay there again.

"Good rooms, great staff"

4
User 20/06/2021

The room was good, the hotel overall is very clean, and the breakfast was Excellent! Specifically the service at breakfast each morning by Mariama. She was a delight, very friendly and kept the food full and hot. Also all tables and area was kept very clean.

"Mariarna - A friendly face on vacation!"

5
User 20/06/2021

We stayed here the night before our flight and it was great! Just far enough from downtown, we had a great night sleep in a clean room! You can't beat the location to the airport but what was truly fantastic was Mariarna! She is the cook and was the friendliest lady we had encountered our whole trip. Just wanted to leave her a shout out because she really made our day!

"Great Place to Stay"

5
JWPET, Jackson Hole, Wyoming 20/06/2021

Clean hotel! Indoor/outdoor pool!! Updated and nice cold a/c! Breakfast was one of the best. Many choices! Clean, always filled and Mariama who runs breakfast is so pleasant! Beautiful smile and hospitality waiting for us each morning!! Great work Mariama!! This hotel gets five stars from us!! We will definitely stay here again when going to Nashville!!

"Solid Bet At BNA"

5
majellin, Northern California 17/06/2021

This property was clean and very quiet despite being very close to the airport. The staff were all friendly and personable and my room preferences were easily accommodated. There's a good number of eating options very close by (fast food mostly) and I saved the airport car rental fees by going through the off-airport Enterprise location which is within walking distance. I used the hotel shuttle to get picked up from BNA and walked to the car rental office the next morning, saving a lot of money. Very good experience at this Best Western location!

"Great Experience"

5
User 17/06/2021

Very good experience. All staff were friendly especially Jayne who served breakfast. Very quiet in the rooms even with a baby next door. Front desk staff were very helpful! Close to airport but not much airline noise. Plenty of restaurants close. Easy drive to music city hall and other attractions. We would definitely book here again.

"Excellent Service"

5
User 17/06/2021

The hotel was clean, the staff was very friendly and the breakfast great. Jayne had such a beautiful personality while keeping the breakfast area stocked and cleaned. Carrie, the receptionist was also sweet and helpful.

"Excellent Service"

5
User 17/06/2021

The hotel was extremely clean and the service was 5 star..... they had free breakfast and the staff was awesome but there was a lady by the name of Jayne who ran the breakfast department and she was amazing bubbly and full of energy::... she checked on the guest with so much compassion and seemed to love her job... and also there was a guy named willlie who ran the shuttle and his personality was above expectation.... I will visit this hotel every time I visit Nashville ... thanks for the GREAT SERVICE

"Post Covid REAL BREAKFAST!"

5
These6Texans, Tyler, Texas 13/06/2021

The hotel was welcoming and everything is exceptionally clean. Comfy beds!! They have a FULL BREAKFAST again. The sweet breakfast host, Mariama, kept the food stocked and the area clean. They had some of the best bacon I've ever had at a hotel! Thanks for bringing the full breakfast back. The only downside was that the airport shuttle we were depending on stopped running at 11, and our plane was delayed until 11:20! So, we had to Lyft to the hotel, which mean another $20 out of our pockets.

"Good Service"

5
User 11/06/2021

Our stay has been good. The front desk has been helpful and the Breakfast was great. The breakfast attendant was very attentive and nice. Her name is Mariama. We will definitely come back to this hotel if we are in Nashville again. Good work and thank you for making our stay pleasant.

"Hospitality was horrible"

2
Lethajo, Big Timber, Montana 08/06/2021

I always choose to stay in Best Westerns. But I will never stay in Nashville again. Cheryl was beyond rude when I went to check in. She acted like I was interrupting her time. There aren't any microwaves in the room and I thought that was pretty standard. The hotel was very nice but the service makes it horrible. If you want clean and pretty with bad service I suggest staying here.

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to let us know about your stay. We are disappointed to see that you did not have a satisfactory stay while here. We apologize that you did not have a positive experience with one of our front desk agents and we will further investigate this incident with the mentioned staff member. Guest satisfaction is our top priority and we are sorry that we fell short. We offer microwaves in our King Executive Suites as well as in the lobby for guest use as well. We hope this will not deter a future stay for another chance to provide top customer service for a better experience. Thank you again for your feedback and have a great day. Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Nashville Airport Hotel

"Nice stay"

4
944laurak, Grundy Center, Iowa 04/06/2021

Comfy beds, clean room, awesome breakfast just named Mariana. First hotel hot breakfast I've had in a long time! Less than 5 minutes from the airport without getting on the highway. I will stay again.

"Great place to stay close to airport"

5
AJCMT, Aurora, Colorado 26/05/2021

Clean room, two open swimming pools, rides to and from Airport saved me for my early morning flight. Even though I had to catch a flight before the breakfast was open, we were still able to grab some breakfast to-go items and coffee. The drivers were very kind, funny and respectful. We were in great hands there.

"Best Breakfast!"

5
Roving61406916514, Nashville, Tennessee 23/05/2021

The hotel was very clean, staff very polite and helpful. They have an indoor pool which is nice for rainy or chilly days. The Breakfast was awesome, lots of variety and it tasted great too. Their Chef is best. Chef Mariama we thank you!!!!!!!!

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to let us know about your stay as well as the 5/5 review! We're so glad to see that your enjoyed your time here as well as the hotel. Mariama, our breakfast host, will be so happy to see that you all enjoyed the breakfast as well as her service. We strive to provide the absolute best guest service for an amazing experience. We can't wait to welcome you back for another great visit here at our hotel. Feel free to let us know if you have further questions or comments. Thank you again for your feedback and have a great day! Jasmine Thomas Assistant General Manager Best Western Airport Hotel

"Great place to stay"

5
hill5219, Killen, Alabama 21/05/2021

Had a great stay. We stayed here prior to flying out of Nashville airport and we used the park and fly option. It worked out great would highly recommend utilizing this feature. It is $10 per day and they drop you off and pick you up at the airport.

"Breakfast was good and the hotel was clean."

5
User 19/05/2021

They serve a great hot breakfast with a lot of choices and variety. The area was also very clean. The hotel, itself and the room we stayed in were also tidy and clean. The breakfast manger, Mariana is a super nice lady and was extremely attentive. I also have to say the bacon served there for breakfast was amazing - thin and crispy and not greasy at all.

"Seeing Nashville"

5
User 15/05/2021

Hotel was clean good place to stay, food and stores close by near the airport. Bed was comfortable bathrooms clean I would stay here again. Staff very good check in and out with no issue. All in all I would stay here again.

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for choosing our hotel and for the 5/5 review! We are so glad to see that you had a great experience here at our hotel and that you enjoyed our staff as well. We can't wait to welcome you back again for an even better stay than the last. Feel free to let us know if you have any questions. Thank you again for your feedback and have a great day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Nashville Airport Hotel

"Clean & budget Friendly"

5
69tinah, Saint Louis, Missouri 29/03/2021

Hotel was clean, staff were all very friendly. It was the first weekend for the hot buffet since the pandemic has started and the cook did a great job. It is about 15 minutes from downtown so not too bad.

"Not as great as we hoped"

3
williesarah, Chattanooga, Tennessee 14/03/2021

The room was clean and the staff were friendly and helpful. Sadly the pool was closed for maintenance and the grab and go breakfast had very few options - yogurts, nutribars, juice, coffee and fruit. We had to resort to getting curbside from the IHOP about 10 minutes away.

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Valued Guest, We thank you for taking the time to let us as well as other travelers know about your stay here at our hotel. We're sorry to see that your experience didn't match your expectations regarding the breakfast as well as the pool. We are diligently working to make sure the pool is working so our guests can enjoy, we apologize that your stay was while it was on the fritz. We undertsand that the limited brekasft opens due to the pandemic can be a hassle and for that we do apologize. We hope that we can host you again for another chance at a better experience. Thank you again fro your valuble feedback and from all of us here at the Best Western Plus Airport, have a great day! Jasmine Thomas Assistant General Manager Best Western Plus Airport

"Clean and super comfortable"

5
Jen S, Hermitage, Tennessee 04/02/2021

Rooms are clean and comfortable. That's all I want from a short stay and even from a long one. We did not get to have breakfast because we weren't told the times but its okay. The front desk receptionist was not wearing a mask. I get it, its not a law. Still it always gives me a sense of safety when I see the staff wearing a mask. All in all it was good stay.

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jen, Thank you for taking the time to participate in our online survey regarding your stay. Guest satisfaction and feedback are very important to us as it aides us in providing the absolute best service. We are so glad to see that you had a great stay while here with us as we strive to provide the utmost service so each of our guests can have a wonderful time while here at our hotel. I am sorry to see that you did not get to participate in our Grab - and - Go Breakfast, a staff member would have been more than happy to accommodate upon request. The safety and health of our guests and staff alike is a top priority, we are sorry that the desk agent did not have a mask on as they were probably on their break, but we thank you for alerting us. We thank you again for our valuable time, feedback and business as it is greatly appreciated. Please feel free to reach out directly to the hotel if there is anything that we can do or any way that we can improve for an even better stay than the last. We can't wait to welcome you back again soon! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Airport Hotel

"Better than expected"

4
ladydrago2007, San Antonio, Texas 03/02/2021

Very nice managers, very clean rooms and felt safe here, would recommend for anyone needing a clean safe place moderately priced. Staff was very nice for the exception of one older lady who worked nights

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your stay. Guest satisfaction and feedback are very important to us as it aides us in providing the absolute best service. We are so glad to see that you had a great stay while here with us and had a positive experience with our Managers. We strive to provide the utmost service so each of our guests can have a wonderful time while here at our hotel. I am sorry to see that you had an unsatisfactory experience with a staff member, we would like to further discuss this so we can investigate. We thank you again for our valuable time, feedback and business as it is greatly appreciated. Feel free to reach out directly to the hotel if there is anything that we can do or any way that we can improve for an even better stay. We can't wait to welcome you back again soon! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Airport Hotel

"Great hotel to stay at"

5
324anne2019, Panama City, Florida 29/01/2021

Speedy check in and check out. Rooms very spacious, bed was comfortable, could get coffee anytime and always seemed fresh. Hotel looked and smelled very clean. I liked there was an indoor pool but wished had a microwave. (when you have food delivered alot of the time comes cold)

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your stay. Guest satisfaction and feedback are very important to us as it aides us in providing the absolute best service. We are so glad to see that you had a great stay while here with us and had a positive experience with our check in process as well as our rooms. We strive to provide the utmost service so each of our guests can have a wonderful time while here at our hotel. We offer microwaves in our King Executive Suites as well as in the lobby available for guest use as well, we apologize for any inconveniences or confusion. We thank you again for our valuable time, feedback and business as it is greatly appreciated. We can't wait to welcome you back again soon! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Airport Hotel

"Excellent stay"

5
sunandfun31, Belleville, Illinois 08/01/2021

This was a very nice updated hotel. We came here for a quick two night New Year's Eve getaway. The rooms were spacious and clean. The kids enjoyed the pool which was highly chlorinated. COVID precautions were taken and most guests were respectful of each other by maintaining distance as well as taking turns and letting one family use the elevator at a time. The breakfast set up looks to be very nice during non-pandemic times but only packaged pastries and yogurt was available this time. Shoney's is right down the street so that met our need. The location is great, very close to the airport and only a short drive up to Opryland. We used to go to Nashville at least once a year but over the last decade, Nashville has become a hot spot and hotel rates have gone way up. We got a great rate and used this opportunity to come back and visit. We hope to come back post pandemic and check out the things we couldn't do this time around.

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am so glad to see that you had a great stay and enjoyed our hotel! We understand that the limited Breakfast can be an inconvenience, but we thank you for your patience and understanding. Your kind feedback reaffirms all of the hard work we put in to make sure our guests have a wonderful experience. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Nashville Airport Hotel

"Outstanding"

5
User 03/01/2021

I spent the night at this hotel and it was very clean, easy check in and exceptional service. The young lady named Ritu at the front desk went way above and beyond to make sure guests had what they need and gave outstanding service, and answered any questions I had. Awesome

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. Your feedback and satisfaction are very important to us. We are delighted to see that you had a great experience while staying here at our hotel. Your kind words and feedback reaffirm all of the hard work we put in to make sure our guests have exceptional experiences while here. Thank you again for your valuable time, feedback and business. We can't wait to welcome you back to our hotel once again! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport

"Great hotel!"

5
alexrae142020, Cincinnati, Ohio 08/12/2020

My friend and I came for a quick weekend getaway and we chose this hotel because of the price, it was very affordable especially for being so close to downtown (about 10-15 mins). It's right next the airport, there's a couple food places and convenience stores around. The hotel was very clean and nice, we were very pleased with our stay. Employees were friendly, check in/check out was quick. We had no issues at all during our stay. Parking was easy, we left our car there and took an Uber downtown each day. Due to COVID, they did not have any breakfast (which doesn't matter to me) but they did give you a discount to the Shoney's down the street which was a good option. We will be staying here again when we come back!

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. Your feedback and satisfaction are very important to us. It's wonderful to see that you had a great time while staying with us! Your kind feedback regarding our hotel and staff reaffirm all of our hard work. We understand that the limited Breakfast can be an inconvenience, but we thank you for your patience and understanding and we're so glad to see that you liked the Shoney's coupon! If there is anything that we can do, please feel free to reach out and let us know. We thank you again for your valuable time, feedback and business. We can't wait to welcome you back! Happy Holidays! Jasmine Thomas Assistant General Manager Best Western Plus Airport

"Work Trip"

4
tcrowe2020, Henderson, Tennessee 30/09/2020

overall good experience rooms were clean and neat. Staff was friendly and knowledgeable. My only negative issue was, and it was not the fault of the hotel was that the breakfast bar was closed due to Covid 19. Again not their fault.

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am so glad to see that you had a great stay with us and enjoyed our staff as well as our hotel! We understand that the limited breakfast options are an inconvenience, but we thank you for your patience and understanding. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport

"Incredibly comfortable and clean room!"

5
LarryMorgan740, Pittsburg, Illinois 26/09/2020

The room was incredibly comfortable and spacious. Very clean and quiet. Host was professional and business-like. Very close to Nashville sites and locales. Conveniently located. I loved the bed, firm and comfortable. May I recommend adding king size pillows for a king size bed? Other than that I would stay here again!

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am glad to see that you had a great stay with us and enjoyed our staff. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport

"Over night traveling. "

4
cmanis01, St. Augustine, Florida 25/09/2020

The property was easy to find and 5 mins from airport. Check in was quick amd staff great. Two queen bed room was nice, beds comfortable, Keurig for coffee and tea. Only complaint was mold in shower that was easily removed. Things like this make me wonder what I didn't notice that wasn't cleaned.

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. We apologize for the issues with your room. That is not how we want to be remembered nor represented. I will notify the appropriate departments so that we can promptly investigate and correct this issue. Despite the issue, I am glad to see that you still had a great stay with us and enjoyed our staff as well as amenities. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport

"Nice Hotel"

5
N6820IQrobb, North Salem, United States 06/08/2020

We stay here 1 time a year on way to Florida. Rooms are very spacious and clean. Beds are comfortable. Lots of dining options in the area. Staff is always very friendly and helpful. Will continue to stay at this hotel! A very nice Best Western Plus. The one in Rockridge that we stayed in on way home was terrible! Will drive the 2 hours next year to stay here on way home also

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am so glad to see that you had a great stay and enjoyed our hotel! Your kind feedback reaffirms all of our hard work. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport

"Pretty good considering COVID rules."

4
gturay, Lady Lake, Florida 02/08/2020

We stayed here on our way to Wisconsin from Florida and were satisfied with the cleanliness and sanitization of the property. The air handling system is typical of a mid priced hotel. The thermostat was the controls of the unit which is under the window of the room. A bit noisier than a higher priced room such as Hilton or embassy. The shower had plenty of hot water and the towels were large and fluffy. Wash sink was outsid of the tub and toilet which was convenient. The grab and go breakfast was somewhat inadequate, but COVID messes up a lot of travel benefits. We had to stop at a restaurant down the road to have a full food choice. The property was kept up nice and checking in gal was masked and pleasant

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am so glad to see that you had a great stay and enjoyed our hotel! We understand that the limited Breakfast can be an inconvenience, but we thank you for your patience and understanding. Your kind feedback reaffirms all of our hard work. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Nashville Airport Hotel

"Poor service"

1
lizsanders2020, Memphis, Tennessee 10/07/2020

There was a bunch of people drinking in the pool area and smoking, where my kids were trying to swim. So we left the pool to go upstairs to put the kids in the shower to clean off, there was no cold water so we had to get them out. They had to breakfast options breakfast bars there was three total breakfast claws there was two. Just terrible service service

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your stay at our hotel. On behalf of the entire team, we apologize that you did not have a satisfactory stay. We strive to provide the utmost service and that is not how we want to be remembered. We do not allow smoking nor drinking in our pool area. If brought to the attention of the front desk, we would have been happy to assist you as we want all our our guests to have a positive experience. We offer multiple pastry and bread options for breakfast and I am sorry that you caught us while we were out and refilling. We hope this will not deter a future stay so that you may allow us another chance to provide you with exceptional service. If there is anything we can do, feel free to reach out to the hotel. Thank you again for your voluble time, feedback and business. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville

"Clean, quiet, and courteous. "

5
truthin, hitandrun08 07/07/2020

Stayed for one night and I needed to use the business conference room the morning of checkout to meet with a client. No problem! Close to the airport but a block off the busy roadway of Donelson so it was nice and quiet. Nice stay!

Jasmine Thomas, Guest Services / Front Office at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay. I am glad to see that you had a great stay with us! We thank you for your kind words as it reaffirms our hard work. Feel free to reach out if there is anything we can do. Thank you again for your valuable time, feedback and business. We can't wait to welcome you back! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport

"Dirty Room"

2
mlfranklin1, Jacksonville, Florida 02/07/2020

We traveled for a one night stay. The check in was average. The room was terrible with dirty floors and a dirty bed. The room had an odor and the bathroom fan was noisy. The bed was hard and we started to check out but it was late. We would not recommend this hotel to anyone.

jasmineathomasBWPNAH, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. On behalf of our entire time, I want to apologize for your experience. Our guest satisfaction is our top priority and this is not how we want to be represented or remembered. I will let the appropriate department head know so that we do not have this issue in the future. I hope this does not deter a future stay so that we can have another chance to provide superior service. Thank you again for your valuable time, feedback and business. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport

"Excellent Stay! Sweetest lady working breakfast"

5
User 25/05/2020

The staff was so friendly! I was especially blessed by the lady working during breakfast. Here name was Mariama and she was so kind and helpful. She always asked me how my night was and treated me with such love. I will definitely stay here again. It was a delight.

jasmineathomasBWPNAH, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your stay at our hotel. Our guest satisfaction is a top priority here at our hotel and I am elated to see that you had a good stay. We take pride in our hotel and guest service and want everyone to feel welcomed. Mariama is an amazing asset and she will be delighted to hear that she made such a positive impact. Thank you again for your valuable time, feedback and business. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville

"Clean and best food anywhere!"

5
User 26/04/2020

This hotel is excellent. The rooms were spotless and the food was amazing. Mariana was especially friendly in the mornings! We went for runs around the hotel every morning and felt very safe. Convenient to everything.

jasmineathomasBWPNAH, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your stay at our hotel. Our guests satisfaction is our top priority and I am glad to see that you had a good stay. We take pride in our hotel and guest service. Cariama is a huge asset and she will be delighted to see that she made a positive impact. Thank you again for your valuable time, feedback and business. Have a wonderful day!

"Great trip"

5
Sandy C, Mansfield, Ohio 15/03/2020

Hotel was clean. Staff was friendly. Breakfast lady Mariama was very nice, kept the area clean, never rushed us, was very polite. The beds were a little high for this short person. We never made it to the pool though.

jasmineathomasBWPNAH, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. I am so glad too see that you enjoyed your time here. I thank you for your kind words and I'm sure Mariama will be so elated to hear them as well! Customer service is our top priority and it's always a pleasure to hear positive feedback from our guests about our hotel as well as our staff. It is unfortunate that you found our bed height too high, but we appreciate your feedback and for letting us know. I thank you again for your valuable time, feedback and business as it is greatly appreciated. We can't wait to welcome you back again soon on your next visit to Nashville! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville

"Staff was great!"

4
3Zsmama, Decatur, Illinois 08/03/2020

This hotel had everything we needed for our quick one night stay during travels. The kids loved the pool, rooms were clean, and staff was nice. We loved Mariama in the breakfast area. We even joked about taking her on to our Mountain trio with us! A kind smile goes a long way and she was fantastic.

jasmineathomasBWPNAH, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. I am so glad too see that you enjoyed your time here. I thank you for your kind words as I'm sure Mariama will be so grateful to hear them as well! We take our customer service seriously and it's always a pleasure to hear positive feedback from our guests about our hotel as well as our staff. I thank you again for your valuable time, feedback and business as it is greatly appreciated. We can't wait to welcome you back again soon on your next visit to Nashville! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville

"Hotel like home"

5
User 06/03/2020

Ana and her team are great and I look forward to staying at this location. Everyone there is always pleasant and very helpful. Gabby at front desk check in is always very pleasant and cheerful. I look forward to my next visit there.

jasmineathomasBWPNAH, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey about your stay at our hotel. I am so delighted to see that you had such a great experience while with us! Here at the Best Western Plus Airport we strive to provide top notch service and your positive feedback reaffirms all of our hard work. We're so glad to have you continue to stay with us and we hope to be your proffered hotel while in the Music City. Ana, Gabby and our team are all tremendous assets to our hotel and I am so glad to see that they gave you awesome service, I know they will be thrilled to hear! Thank you again for your valuable time, feedback, business and loyalty as it is greatly appreciated. We can't wait to welcome you back again soon! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville

"Practical, clean and new!"

5
Anaferreiratristao, Naples, Italy 04/03/2020

The hotel is very near to the airport. The shuttle service was pretty good! Good breakfast and such a nice reception in the morning from Mariama!!! Loved it! The price is good, the hotel is very new. I recommend it!

thomasajasmine, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey letting us know about your stay. Your satisfaction is important to us and I am elated to see that you enjoyed our Breakfast as well as our third party Airport shuttle service. Mariama is a wonderful asset to our team, I will let her know of your kind words! We love positive feedback from our guests as it motivates us make each stay better than the last. Thank you again for your kind feedback, valuable time and business as it is greatly appreciated. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus - Airport Nashville

"Great overnight stay"

5
DeborahAnneW, Langley, Canada 03/03/2020

We were flying into Nashville and then driving to Alabama to see our sons compete in track, so this was just a one night stop over. We typically always stay at another hotel chain, but decided to give this hotel a try, based on price and good reviews. We were not disappointed and we will definitely be considering Best Western properties for our future travels.

thomasajasmine, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Deborah, Thank you for taking the time to participate in our online review regarding your recent stay. I am elated to see that you took a chance on our hotel and enjoyed your time here with us! Positive feedback like yours reaffirms the hard work we put in to make sure our guests feel at home and are taken care of. We want our hotel to be the only place you stay while visiting The Music City! Thank you again for your kind feedback, valuable time and business as it is greatly appreciated. Have a wonderful day!

"Very convenient to airport"

5
lovetotravel649, Bradenton, Florida 03/03/2020

I had to shuttle to the airport at 4:00am so I was hopeful that the shuttle would be there for me. It was! My hotel room was quiet and clean. The shuttle driver was very friendly. The staff at the hotel for check in and check out were very pleasant and informative regarding places to eat dinner, etc.

thomasajasmine, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to participate in our online survey regarding your stay. Your satisfaction is very important to us and I am so glad to see that you enjoyed your room as well as the third party Airport shuttle service that we offer. We strive to provide the utmost service to all of our guests. Thank you again for your valuable time, kind feedback and business as it is greatly appreciated. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus - Airport Nashville

"Nice stay"

5
User 29/02/2020

Rooms are clean and breakfast is good. Breakfast is more than just pastries and includes waffles, biscuits, eggs, and more. Mariana in the breakfast area was very friendly and kind. We will definitely stay at this hotel when we come back to Nashville.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay with us. We are so happy you enjoyed the facility and breakfast, and that you plan to stay with us when you return!

"Great visit"

5
User 28/02/2020

Our stay was great! We actually moved from another hotel to this one and we're so glad we did. Mariama was our breakfast hostess and she is amazing! She is warm, helpful and does a great job! You won't be disappointed.

"Great hotel near airport"

5
User 25/02/2020

We stayed here for a few nights when a couple of our kids had meetings in Nashville. It is only 5 minutes from the airport, and near quite a few nice restaurants. Thoroughly enjoyed our stay. There is an indoor pool, and the breakfast was quite good. Mariama was really sweet as our breakfast hostess--very attentive and friendly. The rooms are quiet and comfortable. Overall, we would most definitely stay here again.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay with us! We are thrilled you enjoyed the location, breakfast, and of course, Mariama! Our team really works hard to make you all feel at home. We look forward to the next opportunity to host you for a stay in Nashville!

"Great stay!"

5
User 23/02/2020

Staying here this week has been great. Clean room, friendly staff, good location. Best part has been seeing Mariama each morning at breakfast, she is a treasure! Close to airport and short drive to Vanderbilt hospital.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay with us. We are thrilled you enjoyed the accommodations, and that you love our breakfast team (will be sharing with them!). When your travels bring you back we look forward to welcoming you again.

"Hotel like home"

1
User 23/02/2020

Ana and her team are the best anywhere. I look forward to staying at this location, because I know I will always be taken care of. Gabby is always very prompt during check in and check out. Ana is the best manager of all the hotels where I stay. I know this hotel and staff are the best there is. You all are awesome!!!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your experience. It looks like we knocked it out of the park for your stay, but we are wondering if you meant to use a different rating based on your written responses though? Either way, we hope to see you again soon.

"What an excellent experience from check in to check out!"

5
User 18/02/2020

I read other reviews of this hotel before arriving and was genuinely skeptical of the rave reviews, well let me tell you - this hotel is worth raving about and I am happy to join in and encourage others who may be considering lodging here to absolutely make the reservation. The location is convenient to downtown and there are great restaurants a short drive away. Steve was the first person I made contact with at the hotel because I made a mistake on the room reservation and he was pleasant and patient in helping me get our reservation right. We went from a king room (found out there are no roll away beds at this hotel and the executive king suites were are reserved) to a double queen room which worked perfectly for our family. Although the hotel is conveniently located near the airport it was barely noticeable in the room which was on the third floor. The refrigerator in the room kept the food well chilled and having access to the microwave located in the hotel lobby area made it possible to reheat food. A shout out to Laura for having the room and bathroom super clean it was noticed and appreciated! All the public spaces, lobby/business center, breakfast area, restrooms, laundry, pool and exercise rooms were very clean and smelled nice. What it really comes down to receiving exceptional customer service and there is not a shortage at this hotel - Sheryl did our check-in on the 13th and greeted us with a welcoming smile even though we arrived quite late - she made sure we knew she was available to assist if we needed anything - that was reassuring. Andrea did the check out on the 17th and wanted to make sure we had a good visit. Love the caring by the staff which brings me to Marianna and Jayne who prepared the breakfast spread each morning. We had the pleasure of being "hosted" by Marianna on Friday, Saturday and Sunday mornings - she greeted everyone coming into the breakfast area and then checked up on folks to make sure the meal was good and asked if they needed anything else. Honestly, we felt like family eating breakfast in her house and it doesn't get much better than that! Monday we had Jayne who is also very attentive and she prepared a wonderful selection of food as well and kept the entire breakfast area cleaned throughout the meal. We thoroughly enjoyed our visit to Nashville and will certainly stay at this hotel for future visits to Nashville. Thanks to everyone!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for taking the time to write about your experience with us! I am just humbled reading such a rave review and cannot wait to share with all of the team so they can see it too! They are top-notch and make me so proud to be their leader. Most of my inspiration comes from them. The next time you are back in town we look forward to seeing you again!

"Happy :)"

5
User 16/02/2020

We visited Nashville in celebration of my Birthday and valentine's Day and our entire stay was nice, but the nicest part of it all was meeting and talking to Marianna. She is the sweetest lady ever. She made sure everyone in the breakfast area was good at all times. Please know that good help is hard to find and Best Western found a jewel when they found Marianna. We will definitely stay here on our next trip and I expect to see her when I get here.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are so glad you had a good Valentine's Day and that you got to meet Mariama. Her and our other breakfast hostess have such a knack for making you feel like family! We cannot wait to see you again when your travels bring you to Nashville, and we will share this with Mariama!

"Very Nice Place to Stay with Excellent Staff"

5
User 11/02/2020

My wife and I stayed at this hotel on January 8th before flying out on our cruise the next morning. The hotel was in excellent condition and the rooms were roomy and equipped with very comfortable beds. I have to say the best part of our stay was dealing with the staff. My wife and I both work for the hospitality industry and you can truly tell when someone loves their job vs. someone who is there just for a paycheck. On the morning of our departure to the airport we had the most terrific time with our front desk agent while waiting for our shuttle to the airport. I can honestly say she was the most friendliest person I've ever met at a hotel and it was a pleasure to meet someone who truly loves her job. You just don't see that anymore with most people which is the reason she stood out as one of the best (especially at 4:00 am). We gave her the name of the Resort we both work at and invited her to look us up when she makes it over to East Tennessee. Best Western should be grateful they have such an awesome employee and she is the reason that my wife and I will stay here again the next time we fly out of Nashville.

WhitakerAB, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your experience with us! We are thrilled you found your bed comfortable and room clean - our housekeeping team works so hard (and everyone here really does). The team really does treat this place like their own, and I am so happy it shows through, especially to other hospitality pros. The agent you got to speak with early before your flight was Andrea, and she is truly awesome. In fact, she has been promoted to Sales Manager for the hotel! All that said, we cannot wait til you come back so we can host you again. Make sure to say hello!

"Great Stay for Great Price"

5
User 09/02/2020

We enjoyed staying at the Best Western near airport in Nashville. The location is very convenient. The room was clean. The breakfast was great and Marianna was so nice and accomodating to you during breakfast! She was very welcoming! I would stay here again if we came to Nashville!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay. We are thrilled you found value in the location of our hotel, room cleanliness and in our staff (Mariama). We will certainly let Mariama know you mentioned her, and we look forward to welcoming you back when you come into the city again!

"This hotel was great. The service was great and Marianna was a wonderful host during breakfast."

5
User 02/02/2020

The rooms were very clean and I like the fact that we were able to have a late checkout. We stayed for one day, so this gave us time to recover after a long day. During breakfast, Mariana was very helpful.

WhitakerAB, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your experience. We are so happy you enjoyed your stay, and we will let Mariama know that you mentioned her! If your travels bring you back to Nashville, come back to see us!

"Awesome stay"

5
User 01/02/2020

This hotel is great. We would definitely stay here again! The service was great and everyone was so friendly. Mariana was wonderful and made sure we enjoyed our breakfast. She was very kind! We enjoyed meeting her!

WhitakerAB, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for the awesome review! We are so glad you had a great stay and that you got to interact with Mariama! We will certainly let her know you mentioned it and look forward to welcoming you back to Nashville again soon!

"Nice Hotel & Staff!"

5
User 01/02/2020

I really like this hotel. Gordon who works at the front desk gave us some great suggestions for entertainment and Mariama who works in the breakfast area was amazing! The food was really good and she has a wonderful attitude. Very pleasant... I would definitely recommend this hotel to anyone looking to visit Nashville.

WhitakerAB, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for the awesome review! Gordon is a great entertainer and Mariama sure does make you feel at home. We will definitely make sure to let them know you mentioned them, and look forward to welcoming you back when your travels bring you to the area again!

"Great stay at a great price"

5
User 28/01/2020

My friend and I had a fun stay here over a long weekend. Brian at the front desk was super helpful, as was Mariama in the breakfast room. We rented a car and it was easy to see the sights of Nashville and beyond as the hotel is close to most things It was quiet and the room was updated.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for the awesome feedback! We are thrilled you had such a great time here and that some of our team members really stood out! They will certainly be told/shown! When your travels bring you back to Nashville we look forward to seeing you again.

"Close to Airport."

4
doylesearcy, Tullahoma, Tennessee 26/01/2020

Fair value. Parked vehicle and shuttled to BNA. Only about 5 minutes to BNA. Better value parking vehicle here and shuttling. Hotel was nice enough and Easy to get to from I40, I24 and I65. I rate it 4 stars instead of five because lady at the Front Desk acted like she didn't care too much.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your experience. We love that you enjoyed your stay overall, but want every guest to feel cared about. This will be used as a training opportunity and should you have additional feedback you want to share please do not hesitate to reach out. We look forward to welcoming you back soon!

"Comfort!"

5
User 18/01/2020

My family was very pleased with this location. The hotel was clean and nicely decorated. We enjoyed the breakfast and LOVED Marrianna. She was nice and very accommodating. Thank you so much Best Western!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay with us! We are so happy you enjoyed your stay (and Mariama!). We will definitely let her know that you mentioned her, and look forward to the next time you're in the area and we can say welcome back!

"Overall stay"

5
lesial2020, Robinsonville, Mississippi 11/01/2020

This hotel is amazing!!! The staff was so helpful and friendly at check in!!! The breakfast area was fully stocked and Marianna was very friendly!!! She made sure that everything was okay with our breakfast!!! Every time I visit Nashville, this is my hotel of choice!!! ❤❤❤

WhitakerAB, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for the awesome rating and review! We love reading what we did great and even what we can do better and in this case it looks like we nailed it. Mariama is a treasure and we will definitely let her know you mentioned her in your review. We cannot wait until the next time we can say welcome back to Nashville and our hotel!

"Very good service"

4
546wilsong, Dothan, Alabama 10/01/2020

Our room was very clean, very good service and nice people at front desk. Good variety for breakfast and Marianna the server was very polite!! Very nice location! I booked a room at BWPlus on my journey over Thanks giving day, and they did not disappoint! The accommodations were excellent, staff was nice!!

WhitakerAB, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for rating your stay with us! We are thrilled you had a clean room and great people to help you settle in while you were away from home, and Mariama is truly amazing so we will let her know you mentioned her! We cannot wait to welcome you back to Nashville and our hotel soon!

"Beautiful with Excellent Hospitality!"

5
User 08/01/2020

I booked a room at BWPlus on my journey over Christmas Break, and they did not disappoint! The accommodations were excellent, staff was helpful, and the property neat and clean! My favorite part of the entire experience was the breakfast! BWPlus offers great food, and Mariama, the breakfast attendant, is the sweetest lady!!! She was helpful, courteous, and showed excellent service to all patrons! Because of my experience, I again booked BWPlus on my way back through town and will continue to stay with them in the future! For the price, accommodations, and service, you will not find a better value in Nashville!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your experience with us. We are so happy to have won you as a customer and we will absolutely let Mariama and the team know you mentioned them!

"Would highly recommend!"

5
User 08/01/2020

Our room was very clean with comfortable beds, good variety for breakfast and everyone was very polite. Its very conveniently located with many food choices around. We will be saving this location for when we travel through this area again!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your experience! We are so happy you got a good night sleep in your clean room, and that breakfast had enough variety! We look forward to welcoming you back when your travels bring you to the area again!

"So impressed!"

5
User 03/01/2020

My kids and I stayed here for a night after flying into BNA. I was really impressed with this place! The room was very clean and comfortable. The staff was friendly and helpful. We especially enjoyed meeting Marianna in the dining area! I would highly recommend and would definitely stay here again.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay and experience with us! We love that you had a great stay, and will certainly let Mariama know that you mentioned her. We look forward to the next time we can say Welcome Back to Nashville!

"Great hotel"

5
User 01/01/2020

The hotel was clean and everyone was very accommodating and helpful. There were many choices for breakfast each morning, everything was delicious and Marianna and Jayne were very friendly. I would definitely return if in the area again.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to rate your stay and experience with us! We are so glad you enjoyed your time (and interactions) while here - especially at the breakfast! Mariama and Jayne are amazing, and we will certainly tell them you gave them kudos! We look forward to welcoming you back to Nashville when your travels bring you to the area again.

"Good location "

3
sharonf183, Norwich, United Kingdom 31/12/2019

Great for the airport and only a 10 minute Uber trip into the downtown area. Clean room, good facilities. Very noisy at night , rooms not very soundproofed from corridors. Lift was out of action some of the time . Breakfast okay but totally disagree with all the plates and cutlery being plastic/ cardboard so all throw away. Not environmental at all .

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay. We strive for excellence and hate that we missed the mark on this experience. We do have quieter areas of the hotel so we would love to make sure you get placed here on your next stay - please let us know. We are also very happy to report that we are currently sourcing options for biodegradable/compostable plates and bowls, as our kitchen cannot support real glassware dishes. We look forward to welcoming you back to Nashville if your travels bring you to the area again.

"Good,clean Value"

5
User 29/12/2019

It was nice and clean.The breakfast lady was very sweet Mariaura. She didn't rush us. Everything was clean and good. Pleasant atmosphere! Would stay here again with my family. Everyone was smiling and accommodating.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay with us. We are so happy you enjoyed your experience, and cannot wait to welcome you back to Nashville when your travels bring you back. PS - We will certainly let Mariama and the team know you mentioned them!

"Mariana"

5
User 29/12/2019

Thank you so much for our amazing stay!!! My son loved the breakfast ! Everything was very tasty! We had a great time swimming in the pool! The rooms where very clean. And staff was very friendly . We will be returning thank you

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay with us. We are so happy you enjoyed your experience, and cannot wait to welcome you back to Nashville when your travels bring you back. Also, we will definitely let Mariama know you mentioned her!

"Great visit"

5
User 28/12/2019

Got in town late at night, our room and the crib for our son was waiting. Room was clean and smelled amazing. In the morning we met Mariana in the morning while getting breakfast. She was great, stayed smiling and playing with our little boy. We usually stay at country inn, but we will be back here!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay with us. We are so happy you enjoyed your experience, and cannot wait to welcome you back to Nashville when your travels bring you back. PS - We will definitely let Mariama know you gave her kudos on TripAdvisor!

"Awesome guest service and the BEST hospitality!"

5
User 26/12/2019

First and foremost Jayne is so polite and serves her guest with exceptional service in the complimentary breakfast area. She AWESOME! Rooms are outstanding and super clean! Guest staff including housekeeping and front desk go out of their way when busy to tend to our needs. The ambience is wonderful in the lobby and the entire hotel is very welcoming! Great job Best Western Plus!!! R. Robinson

"Never again!!!"

2
User 25/12/2019

We started here twice as part of a park sleep and fly and both times there were problems. The first time at Thanksgiving, pick up drive was the rudest woman I've ever met. She threw three bags in the car and drove while in her cell phone. TN has a no cell phone law and she did not seem to have a problem breaking it while on the job. The second stay, was just as bad. The morning were were ro fly out, there were a total of 10 people going to the airport, and they had made arrangements for 7. When we arrived back on Christmas Day, we were thrilled to see the van arrive at airport. We had already waited 30 minutes for the van only to be told that we had to wait for some pilots. After ten minutes my husband asked if the driver could come back for them add we still had a 2 hour drive after we retrieved our car. The driver was on the phone with the hotel and they told him that he was not allowed to leave without the pilots. So we had to wait until the pilots got there. That was a total of 30 minutes after the driver got there. NEVER AGAIN!!!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your experience. We never want our guests to wait longer than needed, and should have offered for you to use Uber/Lyft or Taxi to get to us sooner, and then reimbursed you. If you want to speak more about your experience in detail or provide additional feedback, please do not hesitate to reach out and ask for the G.M.

"Nashville Experience"

5
E6919IJrebeccap, Bessemer City, NC 23/12/2019

I highly recommend that if you are planning a trip to Nashville or surrounding areas, then you need to stay at this BW Plus Airport Hotel. A perfect place to relax and feel at home. Hotel is spotless, food is great and employees make you feel special. This is the only place I will stay when in this area.

"Amazing Family Getaway"

5
User 22/12/2019

The room was clean and temperature was great upon arrival. Kiddo has a great time in the pool, even though it was a little chilly. Marianna was amazing at breakfast and so sweet. The food was hot and kept stocked. Would definitely recommend and will be staying again!

"Wonderful Hotel and Great Staff"

5
User 22/12/2019

I cant say enough about this hotel, we were in town for the Titans game, an annual business trip. The front desk member was helpful and Sunday morning for breakfast Mariama went above and beyond to make sure everything met our Expectations. This is the only hotel I stay in when I'm in Nashville.

"Hotel and park and fly"

5
briano202, Evansville, Indiana 17/12/2019

We chose this hotel for the park and fly option. Not knowing anything about this service we were concerned that our car would be stuck somewhere and we would not be able to retrieve it, as our flight back arrived past midnight. This was not an issue, it was self park. We picked our (well lit) parking spot in the hotel parking lot and kept our keys. We were able to retrieve our car anytime of day or night. No worries about someone having your keys and going through your things or driving your car. The airport shuttle was very Convenient. We Checked a few places with this option ,not all had early/late shuttle service. This hotel was the best option for us because they had early service (starting at 4 AM). Be sure to check the shuttle times before you book anywhere. Rooms were nice and very clean. The price was better than parking at the airport and way way less hassle.... way way less hassle!! Shuttle driver was very nice and took care of our bags. He asked about our flight and dropped us off feet away from our check in location. Breakfast was awesome. Nicer than what you would expect for a room in this price range. There is a dedicated breakfast host. Her name was Mariama. She was very polite and attentive. She kept the food freshed up and warm. I would definitely recommend this hotel, and their park/fly option. I cannot praise their parking, shuttle and breakfast enough! We will stay again anytime we felt from Nashville.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! Wow what a great review!? We love that you found our Park and Fly option handy and of value (and that you didn't have to do anything extra to get your car after a long day of traveling). Mariama is one of our superstar breakfast hostesses so we love that you got to interact with her while here, and that she made our 'awesome' breakfast even more enjoyable for you. We look forward to welcoming you back to Nashville when the time comes again! PS - We will make sure to let everyone on the team know you mentioned them! Thank you again!

"Excellent customer service!"

5
User 16/12/2019

I had a single night stay at this hotel and it was thoroughly enjoyable. The front desk staff was super friendly during check-in and I had an event at the airport that I needed to attend, so she even scheduled me a ride with their shuttle service. The shuttle driver on 6 Dec was great, and we shared some good conversations. Additionally, the hotel itself was very nice. The bed was very comfortable and the breakfast options were very good. In the end, it was a pleasurable stay and I would definitely stay here again.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! What an awesome review?! We love making our guests feel like family and it never gets old reading reviews where the guest noticed our team and their commitment to serve. We look forward to the opportunity to welcome you back to Nashville soon and thank you again!

"Very nice place to stay"

4
John K, Nashville 15/12/2019

The desk staff were nice and helpful. Room was a typical hotel room, but the furnishings were nice and seemed new. Everything was clean. The breakfast was great -- everything you could want and hot items were hot and cold items were cold. Jayne, the breakfast attendant, was wonderful. She was friendly and efficient and kept everything well supplied.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! We just love the awesome review and that you enjoyed our breakfast (and interacting with Jayne). Our breakfast hostesses are simply the best in Nashville, and we will make sure to let Jayne know you mentioned her. We look forward to welcoming you back to Nashville when your travels bring you to the area again.

"Breakfast review"

5
User 15/12/2019

The breakfast was delicious, but what made it even more special was the great hospitality from the hostess Mariana. She was so helpful and pleasant. I would come back just to see her warm beautiful smile.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! We love that you had a great time and especially that you got to interact with Mariama! Working with her (as you can imagine) is just as hospitable, welcoming and pleasant, and we will make sure she knows you mentioned her! We cannot wait for the next opportunity to welcome you back to Nashville.

"Great hotel"

4
User 14/12/2019

They upgraded our room for free for our anniversary & ms. Mariana that served breakfast is such a sweetheart! She went out of her way to great everyone and check in their breakfast & talk. Love her! She should be a manager. During breakfast i noticed a tall gray hair man that leaned over the counter playing in his phone the entire time it took us to eat he Didn't great people coming in and out. I find this to be rude and wish more people took the time like ms. Mariana our room was clean and had mints on the bed. The breakfast had plenty of variety. Overall really good hotel.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! First things first....HAPPY ANNIVERSARY! We love that you chose to spend it with us, and especially that you got to meet Mariama! We are spoiled in that we get to work with her all the time so that just means you need to come back soon! And since we also want everyone to feel welcome and important, we will use this review as a training opportunity to show exactly what the guest perspective is so thank you for sharing your experience.

"Great Breakfast"

5
User 12/12/2019

Jayne made sure I had a pleasent breakfast, making my trip that much better. Hopefully other people find the same good food and meet Jayne at the Best Western Plus by the airport to start off a great day.

"Weekend Trip"

5
User 08/12/2019

Marianna provided excellent service during breakfast both days of our stay. There was never a shortage on food and her hospitality is great. She definitely stayed on top of everything from cleaning, taking our plates, and keeping the food supplied. We couldn't have asked for better service.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are so happy that you had a pleasant stay, Valued Guest! Please come visit with us again soon. You have made Mariama's day by giving her a shout out. Thank you so much and thank you for being our guest.

"Shuttle Service Unreliable"

2
User 08/12/2019

The staff at the hotel was great. Gordon checked us in and did an exceptional job. We had problems with reservation which he took care of. The young man who checked us out this morning tried to keep us up to date on the shuttle. He kept calling trying to get an ETA. Our room was clean and comfortable. I gave only a rating of 2 because the shuttle service was 30 minutes late. This is the second time I have stayed there and ended up calling an Uber both times.The shuttle finally arrived as our Uber pulled away. The next time I stay there I will just call an Uber start with so I won't take a chance at missing my flight.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
I am absolutely sorry you had such a negative shuttle experience. Next time you stay again ask to speak with me (GM) and I will work with you to make it right.

"Spent 7 nights here."

5
User 08/12/2019

Everyone in the staff were very friendly and warm. The hotel is a bit older but it is kept clean and comfortable. Conveniently located. The buffet in the morning was great compared to other free buffets. Jayne kept all the dishes fresh and flowing and was constantly keeping the area clean. Not to mention friendly and agreed us with a smile and "good morning" every day. We have stayed here before and will stay again.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Ms. Linda! It is so awesome to know that you had a pleasant stay! Thank you for your review and especially for mentioning Jayne. She is such a gem. We look forward to your next visit and thank you so much for being our guest.

"DO NOT rely on shuttle service"

2
User 08/12/2019

The hotel itself was nice as were the employees but i wouldn't recommend using their shuttle service to the airport at all. We were left waiting at the airport for a pickup for over 20 minutes incoming and left the hotel over 30 minutes late going back to the airport. Poor excuses were given for each one and the staff seemed used to giving them. All in all it would have been a nice stay if i hadn't almost missed my flight.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are so absolutely sorry you had a bad experience with our shuttle provider. This is something we are actively addressing and it will not be an issue again. We do hope you will come back and try us again so we can welcome you back to Nashville!

"Tournament"

4
User 05/12/2019

Wanted to send a special thanks to Marianna who prepared breakfast for us all every morning with so much grace and kindness. Wonderful service! She got our day off to a great start! Outstanding hostess!

"Breakfast"

5
User 01/12/2019

The food is amazing and Mariama took care of every detail of breakfast. It's people like her that make hotel stays and breakfast so great. When in Nashville I'm definitely coming here and definitely swinging by the breakfast area.Thank you Mariama. Highly recommended.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
It is our honour to receive your 5-star review and your wonderful words of praise, Valued Guest! Thank you for mentioning Mariama and we would love to see you again. It was our privilege to have you as our guest.

"Amazing Breakfast & Hostess"

5
slaveslave, Nashville, Tennessee 29/11/2019

My stay was made amazing with the help of Mrs Mariama. She literally pampered us and assisted us with a HUGE smile on her face and superlative joy and enthusiasm. Thank you Best Western for having her on the team and for an amazing breakfast.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Wow! Your wonderful praise is truly appreciated by our team, especially Mariama! We consider it a privilege to have her on our team. It is nice to hear that you enjoyed your stay and we look forward to welcoming you back. Thank you for being our guest.

"Great service"

5
User 26/11/2019

When I arrived there was a large group of military men and women who had just arrived, I watched as they took very good care of them, and showed a great deal of respect for them. They handled a difficult check-in and maintained good service. The rooms were clean, and this location had an awesome indoor/outdoor pool. Breakfast was great, and a woman named Marianna took great care of us. She helped several families including mine feel very welcome and comfortable. She made sure we had everything we needed and went above and beyond to show us hospitality. We were here for a wedding over the weekend so we didn't get to spend much time laying around the hotel, but what time we did spend there was quite nice. Thank You! We would definitely love to stay here again.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Isn't Mariama just a gem? She is such a valuable member of our team because she epitomizes what it means to be hospitable. We are pleased that the rest of the team impressed you as well, they are the backbone of our hotel operations and we are honoured to know that they made your stay pleasant. Thank you for being our guest and we look forward to seeing you again.

"Excellent stay"

5
User 26/11/2019

The location is easily accessible to downtown. The hotel was clean, the beds were very comfortable, and the staff was very friendly. Jayne in the breakfast area was especially friendly and did a great job staffing the breakfast area.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Valued Guest! We do appreciate your 5-star review! Our team is pleased that you enjoyed our hospitality and Jayne is over the moon that you mentioned her name. We look forward to your next visit, thank you so much for being our guest

"Amazing quality!"

5
User 23/11/2019

Great quality hotel with amazing service! It is in a nice area surrounded by other hotels. The rooms were very nice and clean. Breakfast was great and Mariama provided wonderful customer service for everyone.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are so happy that you loved the hotel and Mariama (we will also let her know you mentioned her!). When your travels bring you back to the area we will be ready to welcome you back!

"My Appreciation !!!!"

5
User 22/11/2019

I will like to give a Special THANKS to Mariama the lady was very nice with assisting my family with breakfast which was one of our best experiences at the Best Western Plus Nashville Airport..... Thanks again

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are happy that you enjoyed your time with us and that you could meet Mariama! She will certainly be told you mentioned/remembered her! When your travels bring you back to the area again we look forward to welcoming you back to Nashville.

"Great service"

5
User 22/11/2019

Really appreciated the service Marianna gave at breakfast every morning. It was such a pleasure to see her every morning. The graciousness and warmth in her smile were spectacular! If I ever get back to Nashville I hope she's there!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay with us. We are so happy you enjoyed your stay and got to meet Mariama, and will certainly let her know you mentioned her! We look forward to welcoming you back to Nashville when your travels bring you into the area again.

"Great stay"

5
User 22/11/2019

Stayed here to go to a concert in the Gulch. Rooms were clean and beds were comfortable. Breakfast was hot and tasty with good variety. Marianna was great, offered great assistance and great service she greeted everyone that came into the dining room.

"Wonderful"

5
User 20/11/2019

We stayed 2 nights at the BWPlus. The service was great. The rooms were clean. The continental breakfast was very good. Mariama, one of the cooks, was so friendly & ensured everything was satisfactory. She was always wiping tables, or having a friendly chat with the patrons. Such a lovely lady. The free shuttle service to the airport was a very nice addition. I would certainly stay here again.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are so grateful for your kind words and thrilled that you really enjoyed your stay (and that you got to meet Mariama!). She is a rock star and we will let you know that you mentioned her. We look forward to welcoming you back to Nashville!

"Good place to stay"

3
heikkih722, Helsinki, Finland 14/11/2019

Relatively clean rooms. The bed mattress is quite high so some may have problems with it. Weak lights in the washroom. The internet connection is slightly problematic (has worked at other accommodations). Friendly staff and breakfast reasonable.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay with us! We hate that your internet connection was not as great as you've had before, but this issue was discovered and rectified immediately. We are also in the process of updating how we illuminate the washroom areas (limited rooms experience what you mention) and we cannot wait to host you again for another trip so you can see the difference!

"Friendly and helpful service"

5
K444YIdeborahd, Stickney, United States 13/11/2019

The front desk personnel, Gordon, suggested places for us to visit and eat. The breakfast servers, Jayne and Mariama, were pleasant and concerned that we enjoyed our food. Our room was excellent. Very clean. We had everything we needed. The shuttle bus brought us from the airport to/from the hotel. The town shuttle was available to take us downtown for a nominal fee.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for rating your stay and writing about it! We are so thrilled you had such a great time, and we will certainly let the team members you mentioned know they impacted your stay enough to be written about! When your travels bring you back to Nashville, we welcome the opportunity to host you again.

"Just OK"

3
Kamabuki, Battle Ground, WA 11/11/2019

Stayed here on business for 10 days and found the executive king suite room to be comfortable although there was a lot of noise from the hallway and from the rooms next door. The bathroom sink area was cramped and the lighting for the mirror was dim. Dark grease stains on the carpeting. TV's screen size was small. The lamp behind the couch had no light bulb. The breakfast was good. I will try another hotel when I am back in town.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your experience. This is not what we strive for so I personally apologize. In order to fully address the issues, would you mind reaching out direct to the hotel so we can get more information about the room you were in? We would love the opportunity to learn more about this.

"Mrs. Rebel cobb"

5
Wvrebel74, Clarksburg, West Virginia 08/11/2019

We thoroughly enjoyed our stay. The rooms were clean, staff was friendly and helpful. Miss Jayne in the kitchen serves the best breakfast with the brightest smile and spoke to us like old friends. A++

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We will let Jayne know that you mentioned her, and cannot wait to see you again when your travels bring you back to Nashville.

"Used to be better"

2
Adventure201572, Hohenwald, Tennessee 08/11/2019

The stay was better in the past with friendly, helpful staff taking care of customer needs. Things seem to be going downhill, and the place hasn't been taken care of very well. This place needs to be cleaned up/updated.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to rate your stay/experience. Our goal is top box satisfaction and it definitely looks like we missed the mark on that. Rest assured we are always looking at ways to improve and have action plans in place to keep things updated and fresh. That said, if you have any additional or more specific feedback or if there is anything I can do to make it right, please do not hesitate to reach out to me at the hotel. I really do look forward to another opportunity to host you for a trip and also the opportunity to learn more about where we can focus to make the next trip better.

"Say hello to Miriama at Breakfast"

4
TupperRose, Chicago, Illinois 08/11/2019

Bacon, sausage, eggs, biscuits & gravy were all good. Miriama was a stand out employee...she welcomed us to the breakfast room like friends & kept the area really clean! We were so impressed we tipped her for excellent service & hope more people do the same! Positive way to start our day.

"Rundown, needs updating"

2
loonsonthelake, Bangor, Maine 07/11/2019

The pool and deck was a small area located just outside the hotel surrounded by a concrete wall that was too tall to see over. No atmosphere. The internet was so slow it was unusable.Walked the neighborhood and felt it was unsafe nothing to see anyway. I booked this hotel because they offered a free shuttle to the airport at 4AM and they would send a bag breakfast in lieu of the free breakfast. In the morning we were given a bag each and was told this was all he could find. They contained a withered orange and an apple and if we wanted we could have a candy bar, which we took. Shuttle was on time, the driver friendly, and it was appreciated. I would not stay here again.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay. It looks like dropped the ball on providing an excellent stay, and this isn't something we like to do. The issues mentioned here will be addressed promptly (especially the grab and go bags and their contents), and if you would like to express any other concerns, please do not hesitate to contact the hotel directly and ask for the GM or AGM. Our goal is a great stay or to make it right. When you return to Nashville we do hope to have another opportunity to host you for a stay.

"Good rooms"

4
sooryav2018, Carlsbad, ca, United States 06/11/2019

Good rooms. And great breakfast service, thanks Mariama! Would have preferred a better & larger TV in the room for sure. Perfect location though. Very close to the airport and car rental service and it's fairly close to the downtown.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay. We are happy your stay was great, and always visit ideas for improvements based on your feedback. We look forward to hosting another stay for you when your travels bring you back.

"The easiest check-in ever"

5
User 04/11/2019

A huge shout out to Cheryl (sp.) at the Best Western Plus Nashville Airport. Cheryl at the Best Western provided the fastest, easiest and friendliest check-in I have ever had! Thank you for being terrific at your job Cheryl!!!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay with us! We will certainly let her know you mentioned her and cannot wait to host you on a return trip to Nashville.

"Fantastic staff, great location and easy to get Downtown for price"

5
samanthagK4860HE, Southampton, United Kingdom 04/11/2019

We were apprehensive about staying near the airport and were worried it would be difficult to get into town. We needent have been worried though. The hotel offers a courtesy shuttle to the airport and from the airport. It also has an agreement with a third party which does shuttle runs to Downtown for $10 return or $15 for a multiple trip day pass. The shuttles run ever hour all day up to 2:30am on the weekends! One day we went to Opry Mills and that was only $11 each way in Uber. Of course it is great to stay city centre but the prices are extremely high so if you are on a budget then this is the hotel for you. We must also mention 2 members of staff who were just brilliant, so friendly and helpful. Mariama (I think that's the spelling!), the waitress at breakfast was lovely and always really chatty and helpful. The gentleman on reception on Saturday 2 November was also really friendly too and told us some good places to go in Downtown and talked to us about his trips to Clarksdale to play Blues (we had recently visited there too). Both exceptional members of staff. Thanks for a great stay!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay with us. We love to tell everyone we have the perfect 'hidden gem' location and property so we are happy to see that vibe still shines in your review! We will make sure to pass onto our team (and especially the ones you mentioned). When your travels bring you back to the area we will be ready to host you for another trip!

"Nice Hotel Highly Recommend"

5
User 31/10/2019

Clean Rooms - Good Parking - Easy Access - Nice Lobby - Friendly Staff - Decent Rates makes this Best Western a good choice for anyone staying close to Nashville Airport. Nothing negative on this review.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for rating your stay with us! We are thrilled you found our hotel to be of value, and look forward to the next opportunity to serve you!

"In search of a room"

5
babybarbara3, North Bend, Washington 31/10/2019

We didn't have a reservation but I walked in and asked if they had a room available for the night. We wanted something close to the airport as we had to be up early. Gordon was super helpful. All he had left were king sized beds which was fine with us. I still like sleeping with my husband, lol. He got us checked in. We went up to our room, super clean. No issues with anything in the room. We didn't get to enjoy the breakfast or pool.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are glad that you still like sleeping with your husband so the king bed worked lol. Seriously though, we really are thrilled your stay was great, and that our team lived up to their game of taking care of our guests. You will need to come back again though so you can enjoy breakfast and the pool!

"Very Clean, Staff is Friendly"

5
User 27/10/2019

This was a nice hotel to stay at! Very quiet, room was clean. Breakfast was delicious for the 2 days we stayed there and Jayne is so friendly! She made sure our breakfast was great and always made sure tables were clean for people to sit at. She even gave us tips and ideas on what to do and where to go in Nashville. We felt very welcomed and cared for with her around. Thank you Jayne!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for rating your stay with us! We are thrilled you had a great stay and that Jayne had a positive impact on your stay. She is a treasure and we will certainly let her know that you mentioned her! When your travels bring you back to the area, we will be here and ready to host you for your next stay!

"Retirement Trip"

5
User 27/10/2019

Our stay at this hotel was a highlight to our trip. The location was convenient to downtown attractions and to other locations. Although we were near the airport there was no noise from incoming or outgoing planes (yay). The room was clean and cozy and we were close to restaurants for a quick bite. The morning breakfast was good and was always hot which is a plus. Jayne maintained a clean environment and greeted everyone with a cheerful hello, she made our daily breakfast something to look forward to.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We love reading that WE were the highlight! (insert cheesy emoji here). As we always love doing, we will share with Jayne that she stood out in your stay, and we are really excited for the next time you come to Nashville so we can host you again!

"Exceeded all expectations"

5
B1907HKbillb, Sauk Rapids, Minnesota 26/10/2019

Making our first trip to Nashville we were looking for an affordable yet nice hotel somewhat close to the attractions. The property is new and new in appearance from outside to the rooms. The room had a couch with plenty of area to relax in. For an extended stay it was nice not to have to sit upright in a normal hotel chair or lay in a bed. The Pool was nice set up where you could swim inside or swim right to the outside portion. Early in our stay it did get cold so a barricade was placed that I guess will remain for the cooler season. The staff is awesome. Taking care of all the normal tasks and going above and beyond. They were super friendly and offered much information to be considered while touring. The cost was amazing compared to the downtown options and very reasonable for the surrounding market. It was still close enough that UBER or shuttle was affordable and not a pain.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for rating your stay with us! What a great review!? Thank you for sharing. We will share with our team as well! You are correct too in that the barricade will remain up until the next pool season so you will have to come back in the summer when its fully opened (and warm).

"Needs improvement"

2
User 22/10/2019

Firstly, the tv remote did not work. The front office exchanged our remote. After we returned from the evening out, we found the tv did not work again. We called for help. The young man explained that we were given a wrong remote...a Sharp remote for a LG tv. It took 3 incidents to finally resolve this problem. In the second room that we paid for, the key cards had to be changed 4 times. So frustrating!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Hello and thank you for writing about your experience. I agree with what you said being frustrating, as it would definitely frustrate me as well. When you get time, I would like to discuss this issue further. I have left a voicemail and sent an email as well so that you have a way to connect with me so that we can chat about it in more detail, and I look forward to the opportunity to do so.

"The pleasant staff with a shoutout to Jayne who made mornings in the breakfast room very enjoyable."

4
User 20/10/2019

A few days in Nashville included Darfon's restaurant which is across the street from the hotel. We enjoyed the lamb chops (they were thin: about 1/4 inch) with a delicious mustard sauce. Our stay also included the Redneck Comedy Tour (do it first: they tell you about places to go other than the honky tonks) which was really funny. The Best Western plus near the airport wasn't too far but the parking downtown was expensive at 10-15$ per hour with a minimum of 2 hours. Good experience but Nashville needs to up the food scene.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay and experience. We are glad you got to check out the comedy tour and Daron's. The Nashville food scene is growing fast so please do come back to see us (and try some other options). One place I like to recommend is Monell's!

"Return Customer"

4
2doglady, Tennessee 20/10/2019

That title probably says enough... Return customer. If you have a good experience and you return for another stay, that is a great review in itself. We stay here flying out of Nashville... Easy to the airport, eateries nearby. Thanks for another good stay!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for coming back to rate your stay (and being a repeat customer). We look forward to hosting you again when you return.

"Dining room staff-Marianna"

5
User 18/10/2019

Marianna who works in the Dining Room is wonderful. She greeted each guests with a BIG SMILE and made sure every one is fine. Afterwards she asked " How was breakfast"? She made guests feel welcome and make sure food is plenty. Her service is phenomenal. We need more people like her.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Valued Guest for your words of praise! Mariama is a doll! She embodies hospitality and we are honoured to have her on our team! Thanks for recognizing her. We would love to have you visit again and thank you for being our guest.

"Amazing stay"

5
User 17/10/2019

Awesome staff everyone was pleasant and welcoming special thanks to Jayne for the special morning meals that I love so much Everything was clean I had everything I could ask for my expectations were topped

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay with us. We are thrilled to see that you had such a good experience, and that Jayne had a positive impact on your stay. She is great, and we will let her know you mentioned her! When your travels bring you back we hope to host you again!

"Great place to stay after flight."

5
cat p, Santa Rosa, California 16/10/2019

This hotel was great! We were three in our party with one coming in before us on a different flight. They checked her in and we followed with not problems at all. Also they were the only Best Western in Nashville who had a hotel shuttle from the air port. So important as our other party member had to use it. They took very good care of her before we got there a few hours later. The food was good in the morning and the room was very clean and comfortable.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! I am so happy to read that our amenities were useful and of value to you, and especially that our team took such good care of your party. They read these reviews as well and it is so awesome to see their eyes light up as they see what guests say. We look forward to hosting you again when you return to Nashville!

"Great first impression "

5
Rene G, Guelph, Canada 15/10/2019

Stayed 3 nights. For us we feel it's the people behind the scenes that are invisible that make or break your stay. Check in was great, smooth as glass even with our early unpredicted arrival. Our room was top shelf. We were so pleased we signed up for BW rewards. We never met our chamber maid for room 217. She was/is great. Jayne at breakfast is ultra vigilant with the excellent variety of breakfast options Everything supposed to be hot was hot. Everything supposed to be cold was cold. And foremost when we stepped up for breakfast was always spotless. Another great first impression. Shuttle into town was great. We will certainly visit BW properties in the future. Thanks everyone.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay. We just love reading that every team member took good care of you, and that Jayne and your housekeeper really stood out in your experience. If and when your travels bring you back to the area, we look forward to the opportunity to host you again.

"Family trip to Nashville. Convenient location for attractions."

5
User 14/10/2019

Nice hotel with amazing staff. Front desk, housekeeping, everyone very pleasant. Special thanks to Jayne and Mariama for providing breakfast each morning. Both ladies went out of their way to make sure we all had what we needed. They were gracious and kind. We felt like family!

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay with us! We are so happy to see that you had a great experience, including getting to meet Mariama and Jayne! We will make sure to let them know you felt like one of the family because of them and cannot wait to host you again when your travels bring you to the area again.

"Friendly Staff"

5
davetoto2, Naples, Florida 11/10/2019

Gabby Always made sure we had shuttles from and to the airport. Shuttles to and from downtown. Jayne always made sure us and all the others had a good breakfast. The rooms were clean and all the employees treated us like family. The best I've seen at any price point! I read great reviews before we stayed at The Best Western Plus Nashville Airport and they were true. It made coming into town mainly for a concert a fun experience the day before and after the concert.

"Hotel like home"

5
User 10/10/2019

I look forward to staying at this hotel. Anna and her staff couldn't be more friendly and helpful. I travel almost every week and would never consider staying any where else. This is the best location in the state.

WhitakerAB, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are grateful that you love the hotel and team, and that you call us home weekly! As always, we look forward to serving you again.

"Fall Break Vacation"

5
User 09/10/2019

The hotel was clean. The employees were very friendly especially Jayne. She fixed the breakfast and it was excellent. There was popcorn in the afternoon and the hotel is close to all the locations we went. We will be back.

Aedan W, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are happy to read that Jayne had a positive impact on your stay and will certainly let her know! We hope to see you again when your travels bring you back to Nashville!

"Breakfast Service"

5
User 08/10/2019

Greeted at breakfast by Mariama. Pleasant way to begin our day in Nashville! She takes wonderful care of all guests with conversation and a smile! People like her make a stay memorable! Thank you for making our visit a great one!

Aedan W, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay. We are happy to read that Mariama had an impact on your stay, and we will certainly share with her that you mentioned it! We hope to host you again when your travels bring you back to the area.

"nashville trip"

5
rjk1229, Maryland 08/10/2019

Great hotel - fine visit - hotel lobby was pleasant - front desk was helpful - internet access was resolved - cost was reasonable - breakfast was good although the amount of sitting space was not enough for the number of guests

Aedan W, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay. We are thrilled you had a great time here, and that you enjoyed breakfast. Seating can be a little bit tight, but we are beginning to offer our meeting space as overflow to loosen the compression. When your travels bring you back to the area, we hope to have an opportunity to serve you again.

"Best hotel stay for a group"

5
User 03/10/2019

Aedan, General manager, was most accommodating and helpful with booking the hotel for our group which made our arrival, checking and stay a most pleasant experience. Jayne, the breakfast hostess, is outstanding and her service and care of the guests was outstanding. Very friendly and courteous. Thanks to all the staff for a great stay in Nashville.

Aedan W, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! I am thrilled you had such a smooth experience from start to finish. That is what we get out of bed and strive for every day so it really is great to see that it works. I will make sure to let Jayne know you mentioned her as well and I hope you come back to see us if you ever find a need to visit Nashville again!

"Great Stay"

5
User 03/10/2019

The room was clean (thanks, Laura!) and perfect for a one night stay. Jayne, who ran breakfast, was sweet and took care of my friends and I to ensure everyone got what they needed. The pool area was clean and had good sunlight in the morning for reading by the pool.

Aedan W, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are thrilled it was a 'perfect' five and that you found our amenities enjoyable. Of course we love to see when staff members really make your stay so we will certainly let Jayne and Laura know you mentioned them! We hope to see you again when your travels bring you back to the area.

"Great hotel"

5
deemartin2013, Henderson 02/10/2019

This is an Excellent hotel. Many Good food choices. Nice amenities in clean, beautifully decorated room. Friendly helpful staff, especially breakfast service. Gorgeous looking pool. Didn't use but others were enjoying.

Aedan W, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are thrilled it was a 'perfect' five and that you enjoyed the decor/food/amenities! When you travel back to Nashville, come back and see us so you can try the pool!

"Great hotel!"

4
KerriA0318, Cumberland, Rhode Island 01/10/2019

My husband and I just stayed at this hotel and it was great! The room was very clean and the shower water pressure was perfect. The free breakfast had a lot of options from waffles to eggs to biscuits with gravy. They do offer a free shuttle from the airport and to downtown but they work with a few different hotels so it could take a little while. We used Uber which worked out well. It is about a 15-20 minute drive to downtown Nashville. If you stay here there is a great Irish bar McNamara's not far from the hotel. We went there a couple of times and heard excellent Irish music(especially on Saturday night).

Aedan W, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to rate your stay! We are glad that you had a great time, and that you found the room, water pressure, and breakfast to be great! McNamara's is a WONDERFUL place too and the music is truly something when you want a different tune. When your travels bring you back, we hope to host you again!

"Nashville"

5
Hwy30Nightjanitor, Twin Falls, Idaho 24/09/2019

Had a Excellent Time !!! Will always stay with yall !!!Rooms where amazing ...very Clean !!! Staff was super Friendly and very helpful!!!! Breakfast was amazing ..it was like being at a restaurant in your own kitchen !!! Star Treatment for sure!!!

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Wow! Your review certainly means a lot to us! We are so pleased to know that you enjoyed our hospitality and would love to welcome you back. Thank you for being our guest.

"Great place"

5
Don K, Clinton, United States 23/09/2019

Nice clean room. Staff that looks out for your well being. Great options for breakfast with friendly staff. Absolutely would stay again. Pool looked amazing but there were storms in the area so not able to use. Comfy beds.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Mr. Don! Knowing that you had such a great stay makes our day! We look forward to seeing you again and next time, feel free to take advantage of the indoor pool. Thank you for being our guest.

"Amazing Staff"

5
Mabell1123, Boston, Massachusetts 22/09/2019

A group of Brain Aneurysm Survivors traveled to Nashville, TN in September 2019. We stayed at the Best Western Plus Nashville Airport Hotel. It was a fantastic stay for all of us. Special thanks to Aedan Whitaker-Meeker who worked with us to make our hotel choice so perfect. The hotel was affordable and convenient just as he described. Thanks also to two wonderful women who oversee the breakfast Mariana and Jayne. They kept the warmers filled and ready to go. Thank you to all of these employees for making our stay memorable.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much! We are pleased that you enjoyed your stay and that our team, especially Aedan, Jayne and Mariama, made your stay perfect. We look forward to seeing you again and thank you so much for being our guest.

"Dear Mariama"

5
PamelaFerraz89, Western Cape, South Africa 20/09/2019

Mariama, A lovely lady with a big smile and sincere eyes gave us a pleasure to enjoy the best hotel breakfast that I had before. Love makes the difference in everything! Ps: I missed bananas! lol Obrigada, from Brazil. Pam

"First but not last stay at Best Western Plus"

5
Katherine L, Armonk, New York 19/09/2019

I had never heard of BW + but I must say I was impressed. The rooms were super clean and the staff was super nice. I spent the prior 3 nights at a Hyatt Place in Austin and this hotel was miles better by every measure. So Hyatt is off my list and BW+ is now on.

"Extremely uncomfortable (hard) beds. Otherwise just fine."

2
cx-travel, Boston Area 18/09/2019

This hotel is in a good location convenient to the airport (along with many others), with various eating places and other conveniences nearby. I chose it primarily because the rates were a bit better than my usual preferred places in the area, but it was a mistake. The room I was in had a king bed, and was reasonably well laid out. There was a fridge and a Keurig coffee machine. The bathroom was split with the sink outside the bath+toilet area, which I find less than ideal, but it's pretty common. The main problem I had was the extremely uncomfortable bed: it was unusually hard, not just a bit firm. Not even a soft layer on top of a firm mattress, which would have been fine. I did not sleep well. I'll go to another hotel nearby the next time. If you have inconsiderate neighbors, or families with kids, be prepared for a lot of noise. I ran into both: bawling kids earlier in the evening, and then late-evening social types banging on doors and talking loudly, not worrying about whether someone might want to be sleeping at midnight. The other problems were relatively minor: room lighting was poor, I had trouble shaving over the sink, and there was no light over the coffee counter. The tv was rather small for the room, maybe 32 inches, so not great to watch while lying in bed. I didn't use the wifi, since my phone got a good signal, and I didn't need to connect anything else. Breakfast seemed adequate, but the first morning there was no room to sit, it was packed. They should replace some of the tables with long counters, to accommodate more people at busy time.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay with us. Our guest experience is something we take seriously, from comfortable beds to a good night's sleep, and we will certainly ask others to keep it quiet if a noise issue is brought up, and hate that we did not have the opportunity to make it right for you while here. If there is any other feedback you wish to provide, please do let us know by sending an email to customersatisfaction@24-7hotelmanagement.com. This is how we grow with our guests to be better every day. We hope you will try us again when your travels bring you back.

"Lived Up to Reviews"

5
Roving815550, Clinton Township, Michigan 17/09/2019

I like to pick hotels that have good reviews in my price range. I picked this hotel based on that criteria. I could not have been more satisfied. After having a little difficulty finding it, everything else was close to perfect. Clean,good size rooms,nice amenities,very good breakfast. The staff was very attentive. Very quiet. The only noticeable noise was the air conditioning and an occasional airplane but did not hear any other guests .My room was on the top floor(4). Coffee available in the lobby 24-7 with regular and decaf both with regular and mild choices. The sink was outside the bathroom with a small ledge for your toiletries. I took advantage of the 3rd party shuttle to downtown. $10 round trip or $15 unlimited for the day. Very happy with my choice!

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay. We are thrilled you had a 'perfect' experience, and hope that we can serve you again when your travels bring you back to the area!

"Friendly staff, nice stay"

4
User 15/09/2019

We enjoyed our stay at the best Western plus Nashville airport hotel. Clean and comfortable. In particular, I want to thank Mariana, the very nice woman at breakfast whose big smile lit up the room, and who couldn't have been more accommodating and friendly, among other things for providing us saran wrap to take food back for lunch.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay with us! We are thrilled you had a great time, and will be sure to let Mariama know you mentioned her! She and all of us will be ready to serve you again when you come back to Nashville!

"Great hotel with beautiful rooms"

5
Lisa D, Kansas City, Missouri 12/09/2019

We had a king suite and it was a great room...super clean, modern, quiet. The breakfast was one of the best for a hotel. Marriama was the employee who assisted in the breakfast area. She was super friendly and made sure everything was clean and even took our plates when we finished eating. We would definitely stay at this hotel again.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay, Lisa! We are thrilled you had a great time, and will certainly let our Mariama know that you gave her a shout out. We cannot wait to host you again when your travels bring you back to Nashville!

"Girls Trip"

5
AdoreTravels, Winchester, Illinois 10/09/2019

Came to Nashville for the first time with a friend. This hotel was modern, comfortable beds with great pillows and linens & very clean. Breakfast area in the morning provided lots of hot food choices, juices & coffee as well as a lovely lady named Jayne, she made each morning start great with her smile and welcoming “Good Morning” & conversation as she worked. Will def stay her again on future visits.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay! We are thrilled you had a great time, and will certainly let Ms. Jayne know that you gave her a shout out. We cannot wait to host you again when your travels bring you back to Nashville and so happy you had such a great first visit!

"Great customer service and clean rooms"

5
User 09/09/2019

We stayed two nights. The first night we found the room very humid(think the air wasn't working properly as everything in the room felt wet) so we requested to be moved for the second night. They moved us without any issues. Rooms were very clean and decor was quite nice. I am usually a germaphobe but felt very comfortable and clean. All the staff members were very nice but a shout out to Jayne the breakfast lady and Joe(I think that was his name) the front desk clerk who were extremely nice and helpful. Breakfast was really good with lots of hot and cold options. Beds were very comfortable. Would definitely stay here again.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay. In the south our humidity is certainly a challenge, and we have identified your room through our internal maintenance system so that we can address the issue that caused your room move. We are thrilled you had a great experience and felt like you were in a clean environment. Our team of housekeepers work very hard and have a great amount of pride in their work. We will share your feedback with them, and of course Jayne / the desk agent! When your travels bring you back to Nashville, we will be ready to host you again.

"Nashville getaway"

5
Phil H, Joseph, Utah 09/09/2019

We were pleased with the location near the airport and just minutes from the Grand ole Opry. The staff were very friendly and helpful. All in all I'd stay here again. Clean, organized and close to several places to eat. I recommend this BW to you.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay, Phil! We are thrilled you had a great time, and will certainly let our team members know that you gave them a shout out. Our location is a perfect little spot in town, and we are happy that you found it convenient. We cannot wait to host you again when your travels bring you back to Nashville!

"Great hotel, wonderful staff!"

5
User 09/09/2019

The woman at the front desk (I forgot to ask her name) was so sweet and very helpful! Jayne's breakfast was absolutely delicious! The rooms were clean and the area was safe and secure. Will definitely stay again!

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to write about your stay, Shiloh! We are thrilled you had a great time, and will certainly let our team members know that you gave them a shout out. We cannot wait to host you again when your travels bring you back to Nashville!

"Close to airport poor WiFi "

4
kirstine2013, Albuquerque, New Mexico 06/09/2019

One of many airport hotels this is a good location for Nashville highlights. The reception staff were friendly & room comfortable. However WiFi was inconsistent & since we were on holiday from a few time zones away we would have appreciated if breakfast had continued until 10am & not 9.00am.

"Family reunion"

3
User 04/09/2019

The hotel was priced right considering we were 15 minutes from downtown. It was nice but needed some updating. They offered a very convenient shuttle to downtown and back again. Plenty of parking and decent food available early in the morning

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to rate your stay with us. We are always looking at ways to improve our experience for guests, and hope to see you again when your travels bring you back to the area so we can show you what is new. Safe Travels!

"Late Arrival"

5
User 04/09/2019

Had a 4 hr airport delay so we arrived at 12M. The desk person felt sorry for us since we missed dinner, so he gave us free snacks. Then the first room we were given had not been cleaned so he gave us an upgraded room which was wonderful! Mariana among others went out of their way to be helpful at breakfast the next morning. Thanks for a great experience.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your experience with us. We love to read about our team taking care of guests. This business really is all about it. Next time you're in Nashville, we hope to see you again, and thank you again for taking time to review us!

"Great place to stay"

5
Jason J, Atlanta, Georgia 02/09/2019

Friendly staff, good breakfast, clean and close to the opry area. We had no issues with our stay there. The staff was friendly and did not mind helping you. Breakfast was good, coffee was hot, room was cold.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay. We will certainly pass out the kudos/shout-outs to the staff, and we can't wait to see you again when your travels bring you back to Nashville!

"Great Stay"

5
michellebrickner, Lugoff, South Carolina 02/09/2019

We've stayed at this hotel before. We really like the location and convenience. Mariama was a wonderful hostess for breakfast. It didn't feel like we were just additional bodies, but welcomed guests. The rooms were very clean and comfortable.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay (and the memorable staff interactions!). It makes us so happy when you feel like welcomed guests and not just another body! We will certainly pass out the kudos/shout-outs, and we can't wait to see you again when your travels bring you back to Nashville!

"guest"

5
User 30/08/2019

Great service amongst the staff; especially Mariama who consistently went out her way for morning guests attending the continental breakfast. Every single guest was greeted and provided with amazing service!

"My vacation to Nashville"

3
User 29/08/2019

The first night the a/c was leaking all over the carpet. They changed our room as soon as one was available. The beds are hard and the towels are rough. We didn't like that the sink was outside the bathroom. The ice maker on our floor was broken. The best thing about this hotel is that they have the most extensive continental breakfast I have ever seen. The ladies overseeing it are lovely.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay. We hate that we missed the mark on delivering a five-star experience, but are happy to report that the issues mentioned are being addressed. We do hope to see you again when your travels bring you back to the area!

"Great Choice"

5
User 27/08/2019

We have been travelling through USA from Australia and we found this hotel to be the best one we stayed at for the price. Spacious rooms,very clean,great location for everywhere we wanted to get to (didn't want to stay downtown) and friendly staff,particularly Jayne who looks after the breakfast room! She looked after all our needs and went above and beyond her duties telling us about the Downtown shuttle and also the Hop On/Off trolley bus. Thanks all for a great stay!

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay! We are thrilled that you said we were the best for the price! Our breakfast hostesses Jayne & Mariamma are truly special, and we are glad that Jayne took such good care of you. We will definitely pass the words along! If you come back to Nashville, we sure hope to see you again!

"Great Hotel!"

5
pkalivoda, New Lenox, Illinois 23/08/2019

Hotel was very CLEAN!! The location was less than 5 minutes from the airport. The breakfast was really good. Marianna was so sweet at breakfast and very friendly. The roundtrip shuttle to Broadway was a great price. The manager Gordon was very friendly and helpful. I am a Travel Agent and will definitely sent clients there. The only complaint I would have is the outdoor pool is very small. Besides that, everything was great. I will always stay there when in Nashville.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for rating your stay! We are thrilled you had a 5/5 experience and can't wait to host you again if your travels bring you back to the area. PS - We will make sure to mention to Mariamma that you had a great breakfast and if you ever need to send clients this way, we would be honored.

"Belmont University Visitors"

5
E6919IJrebeccap, Bessemer City, NC 22/08/2019

Hotel extremely clean. Close to Nashville and the college universities. Pool is wonderful. Food is hot and a wide variety of choices. Will definitely stay here every time we visit Nashville. Close to the airport. Lots of eating places close by.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay! We are thrilled you enjoyed your stay and that you loved the pool / food! When you come back we will be ready to have you stay again!

"Highly Recommended"

5
gjc828, Pittsburgh, Pennsylvania 20/08/2019

Miriami took care of preparing the breakfast buffet, restocking items, clearing tables and keeping the food area spotless - she was a one woman wrecking crew! For my party of 4 the breakfast alone was worth $35-40 per day.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for writing about your stay! We are happy that you enjoyed everything (including breakfast), and that it saved you money! Mariamma is a wonderful employee and we will be sure to let her know that the guests notice her dedication as well!

"Best Breakfast ... Best Western Plus Nashville"

5
User 19/08/2019

Great Place. Friendly and welcoming staff. Clean. Did not see any bugs for the three days we were there. We have been traveling a lot. So that's a big deal to us. Well thought out free breakfast selection which includes waffles, pastries, muffins, eggs, bacon, sausage, fruits, breads and biscuits, juices and milk, yogurts and Philadelphia cream cheeses, etc. They even had Nutella packets, nuts, chocolate chips, cinnamon, powdered sugar, coconut flakes, and Kraft honey for the tea. Marianna was very helpful and was keeping everything well stocked. She offered us whipped cream for our waffles. We made two waffles and in between we put Nutella, nuts, chocolate chips, banana slices and whipped cream. It was like eating a cake for breakfast. People were eyeing my waffles. :) Highly recommend this place.

Aedan W, Director of Sales at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to review your stay with us, Anna! We are so happy you enjoyed your stay (and our breakfast!). Our breakfasts hostesses take good care of our guests, and we will make sure to let her know you mentioned it! We can't wait to see you again when you come back to Nashville!

"Great city, great hotel"

5
DianeL259, Las Vegas, Nevada 18/08/2019

Best western plus near the airport; not one thing wrong. It is close to 5he airport but you hear no airport noise. It might be older but it sure doesn't look that way. Pretty carpeting and very nice distressed wood-like floors. They have a free shuttle to and from the airport. You can get a shuttle to downtown for $10 either one way or round trip (Same price either way). The room was great, very clean and modern with nice towels, comfortable bed which was a little tall. Free breakfast which was the typical fare with eggs, cereal, juice, waffles etc. and very good Folger's special blend coffee. Jane and Mayama were very friendly as breakfast caretakers. The lobby always had free coffee, chocolate chip cookies, popcorn, and most importantly cold fruity or lemon water. Also, bring a bathing suit for the indoor/outdoor pool. There is a small gym also

Aedan W, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
That you so much for taking the time to write such a complete review! It looks like you really enjoyed your stay and we couldn't be happier about that. I love to say all the time that we have the breakfast hostesses with the mostest! Again, thank you for taking time to write your review. We love to serve and especially love when our guests notice so we will be sure to let Jayne and Mariama know you mentioned them!

"A+ for Customer Service"

4
User 16/08/2019

Hotel is clean and staff is friendly. Decent breakfast (extends well beyond the hours advertised). Special recognition to Mariana who was the breakfast attendant on duty. Caring and attentive to guests' needs, Mariana provided the best customer service we have experienced any where in the city over our 2-day visit.

"Very Pleasant Hotel for Family Travel"

5
User 13/08/2019

Very Pleasant stay. I had a lovely family stay with my parets. The breakfast is a standard complimentary breakfast. We were visiting school in Tenesse. Definitely would recommend it for ay one who choose to stay in Nashville.

Aedan W, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking time to write about your stay, Jason! We are happy that you enjoyed your time and hope that you got to find a school that really hit the mark! If your travels bring you back to Nashville, we hope to see you again!

"Family stay"

4
User 07/08/2019

I went to TN for a writer's workshop in Franklin. Brought along my best friend, her three year old and my mother for a short vaca in Nashville. This hotel is surrounded by others. Nearby has several restaurants including fast food. It is approx 13 minutes drive from the Opry mills mall which we spent a whole day in and would have gladly spent a second day exploring if we had time. It is also less than a 20 min drive from the Nashville Zoo which is a must see! We didn't go to bars or much nightlife as it isn't our scene. The hotel itself is clean with mostly friendly staff. Our AC was acting up a little but we didn't complain. The pool was a favorite of the 3 yr old with us but it was a little too chilly for a late-evening swim. We got a 2 queen bed room. It ended up coming with a chair. The beds were firm but comfortable and the linens clean. We slept 2 to a bed. I wouldn't go smaller than a queen for 2 people. You could hear some planes and other rooms but overall it wasn't too disturbing. The little one did get a bit loud but we didn't let her yell. We didn't receive any noise complaints. Extensive room service menu but pricey so we didn't order it. Complimentary breakfast was delicious although repetitive when staying multiple days.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Ms. Woods for your review. We are pleased that you, your friend, her baby and your mom enjoyed your stay with us. Thank you for highlighting so many of our amenities. We look forward to seeing you again and thank you for being our guest.

"So impressed with this hotel!"

5
User 07/08/2019

The Best Western Plus is the best if you're going to Nashville! I didn't have very high expectations for an airport hotel and was very pleasantly impressed! First of all, it didn't have that familiar "hotel smell", kind of like a lot of disinfects. It smelled wonderful, not a strong scent but just very subtle and relaxing. I stayed in one of the executive suites and it was great. The best part was I have fybromyalgia and have a terrible time sleeping in hotel beds. For the first time in memory, I slept so good, starting the minute I laid my tired head down on a wonderful pillow! Gordon at the desk was great, so nice to talk to, very helpful! And the staff, to a person were just great! Especially enjoyed talking Mariama in the dining room, she was wonderful! Going to Nashville? Stay at the Best Western Plus at the airport, you won't be disappointed!

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Wow! You have made our day Ms. Cheryl with such a glowing review! Thank you so much for sharing your experience and for mentioning Gordon. He is truly an asset to our team. We welcome you back when you are in the area again. Thank you for your recommendation and for being our guest.

"Great staff!"

5
JKeiser00, New York City, New York 07/08/2019

Stayed for a long weekend with my mother recently. Had an accessible room which was perfect. If you do stay here, be sure to get the breakfast - Mariana was the most pleasant person we had met in a long time. Every morning in the kitchen/pantry, we were greeted with a smile - she was incredibly warm and we felt so welcome. She was amazing.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are so pleased to receive your 5-star rating on your experience Valued Guest!! We are pleased that you chose to stay with us and had a pleasant stay. Thank you for mentioning Mariama, her and the rest of our team certainly make us proud! We anticipate your next stay and thank you for being our guest.

"very nice place to stay"

5
User 07/08/2019

we love this place and it is very clean also. we have stayed here a good bit in the past couple years and would recommend it to anyone that is looking for a very clean place close to downtown and a few minutes away from the Opry Mall and Opryland.

"Great Service"

5
User 05/08/2019

We got to our room and the air conditioning was not working, Sheryl who checked us in at the service desk, immediately changed us to a upgraded room!!! She was great!! Definitely stay there again!!!Thank you Sheryl!!!

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are so happy to hear that you enjoyed our hospitality Valued Guest! Sheryl is very appreciative of you mentioning her. We look forward to seeing you again and thank you for being our guest.

"marlenesB8217NK"

3
User 02/08/2019

Nice and clean. The bathroom is nice, large. The beds are comfortable. Not luxurious but adequate. The breakfast lacked bacon, cheese, and biscuits and gravy. No carts were to be found upon check-in so we used wheelchair for our heavier items. Key cards continually got demagnetized and wouldn't work for our room. Staff is very friendly and helpful.

"Short Trip But Worth It!"

5
Catherine G, New York City, New York 02/08/2019

The Best Western Plus Nashville Airport Hotel is a great hotel to stop by when traveling. I had a wonderful rest in rm 403 Mariama at the Breakfast Room was a inspirational! She greeted all guests as they came in. Her beautiful smile caught my attention and made me feel relaxed after a hectic week. Jane was gracefully checking on guests as she restocked the breakfast items. Hotel has a nice scent, beautiful pool and great rooms! Staff are fantastic, Location is fantastic and Hotel is outstanding!

"Excellent"

5
User 01/08/2019

Was on the fence with doing this 2.5 star hotel or a “mystery” 3.5 star hotel (from Priceline) that was cheaper with more stars. Recently stayed at comfort in in Brentwood and it was misleading as a “motel” and disgusting, dirty and in a gross area. In the end went with this based on reviews and are so happy with the choice. Hotel was in a nice area, very clean and friendly staff. Nice to have cookies when we arrived but they were very over cooked and burned. Popcorn was a great idea but there wasn't much left when we arrived at 6:00. The citrus water was a nice welcome after 14 hours on the road. Our room was updated and nice minus the ac leaking and the carpet wet. By far Jayne in the breakfast area was AWESOME!!! She deserves 5 stars. She greeted us with a warm smile, walked around to make sure everyone was happy and had what they needed. Area was very clean and a great amount of choices for breakfast. We are happy we chose this one, would come again and recommend.

"Great hotel"

5
User 01/08/2019

We stayed here for one night while passing through Nashville. and it was great! Hotel rooms were very clean, beds were very comfortable. and breakfast was so good. Jayne worked in the dining room and she was so sweet.

"Needs an Update"

3
bear2bear, Fredericksburg, Texas 31/07/2019

We chose this hotel because it offered shuttle service to the airport. An independent contractor is used for the shuttle. We had a mini van ride in a car that was fairly sketchy. The hotel ceiling tiles have water marks on them and during our stay, exposed duct work and a bucket underneath indicated problems with the HVAC. The elevator is extremely slow. We used the stairs to reach our room. Close to the airport, this hotel is a popular choice. The breakfast had great options and the hostess was friendly. Our room was well cleaned each day. The hotel just needs an update as the number of guests are wearing it out.

"Breakfast !!"

5
User 25/07/2019

This hotel is very clean. My hotel room is very nice and comfortable. Jayne made a wonderful breakfast this morning!!!!! There was a lot of options to choose from for breakfast which was really great!!! This hotel has great hospitality!!!!

"Excellent hotel near airport"

5
Palousegal2017, Spokane, Washington 23/07/2019

I needed a room close to the airport for an early morning flight and came to this one without a reservation. The front desk clerk was very welcoming and friendly and she gave me excellent advice about a place to eat supper - a great restaurant that was also within walking distance. The room was spotless, speaking to the work of the cleaners. I slept great, even though it is close to the airport it was remarkably quiet. At breakfast Jayne saved my bagel, she noticed that I had set the toaster quite high and came and found me to be sure that I knew that the toaster operated differently from what I thought, it is because of her I had a good bagel! I also noticed that she walked the room asking if everything was ok and kept the breakfast area not only well stocked but clean. Breakfast had lots of good options, including hard boiled eggs which is my preference. The clerk as I checked out was very friendly. There was popcorn available in the evening, a pool that has both an indoor and outdoor area, and an airport shuttle. Overall this hotel has great staff, is very clean, comfortable, easy to get to and convenient to the airport, I would come again if I am in the area.

"If Chick Fil A was a hotel!"

5
tooshort88, Memphis, Tennessee 22/07/2019

Awesome staff, & cozy room! The room felt like a mini apartment. The housekeeper ladies were phenomenal also! The breakfast was awesome, along without the ladies that made it. This will definitely be my stay every time we visit The Ville!

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We love Chick Fil A so to be compared is an honour! Thank you Valued Guest for highlighting some of the amenities and also giving a shout out to our team members. We look forward to seeing you again and thank you for being our guest.

"Well Maintained and Great Breakfast"

5
User 22/07/2019

Our room was very clean and comfortable. Jayne made the breakfast and she was on her job! She was very friendly and food was great! I was pleased with the service and would definitely stay again. Would recommend they get pillow toppers for the beds... a little stiff .

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much Valued Guest!!! We are so happy to hear that you enjoyed your stay! Our team, especially Jayne, are honoured to be mentioned in your review. We appreciate your feedback on the pillow toppers, so our leadership team will review it. We look forward to seeing you again and thank you for being our guest.

"Great Breakfast Service and Food! "

5
ahamilton65, Jackson, Missouri 21/07/2019

Very impressed with the spread that's available at Breakfast! Plus Mariama and the ladies there are very diligent in making sure the breakfast is to your satisfaction! Only stayed one night, but leaving happy! :-)

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you M. Hamilton for sharing your experience! Mariama and the rest of our team are happy to know that you enjoyed your stay. Thank you for recognizing them. We anticipate your next visit and thank you for being our guest.

"Stellar"

5
User 19/07/2019

The hotel itself is decorated well with several nice amenities but the most notable thing was the service. Gordon at the front desk went above and beyond from making local recommendations for us to check out to making sure all of our needs were met. He even jump started our car for us after having the battery die in the parking lot. Great place, great guy. Thanks!

"Great location and Great Hotel Staff"

5
User 18/07/2019

Clean Hotel with complimentary airport pickup/drop off. Best rates for the fabulous service. Sheryl at the reception is very humble and polite and accommodates every guest very professionally. Thumbs up for great staff from drivers to hotel staff. Will always stay at this place if in Nashville.

"Gordon Rocks"

5
User 18/07/2019

Gordon at the front desk really helped us out!! We showed up very early after our flight and he was nice enough to accommodate us early! We were so thankful to be able to walk into our nice, clean room early and have such friendly staff!

"Just okay.."

3
brittf443, Westminster, Maryland 16/07/2019

Overall cleaniness of the hotel was okay, however during our entire stay our sheets felt damp, and we woke up every morning feeling as if our clothes were wet also. I dont believe this was an issue with the room service staff, but rather, maybe a humidity or ventilation issue within the room. Check in and check out was easy, and they were able to accomodate for us arriving early after a long drive.

"Affordable base."

4
pandmg, Killay, United Kingdom 16/07/2019

Chose this hotel as it was more affordable than others downtown so we were a little apprehensive beforehand. We asked for and were given a quiet room - it was clean, well furnished and equipped with very good a/c which was very welcome given the outside temps. The breakfasts were first class as was the indoor/outdoor pool. The only thing that disappointed us was that we were unable to use the advertised shuttle bus to go downtown as we had a tour booked for 10.00am and the first shuttle doesn't leave until then. That was no problem - we got an Uber but I enquired if we could book to come back on the shuttle and were refused even though I offered to prebook the time. Even when we rang them later in the day from downtown to ask again as we had been trying unsuccessfully for nearly an hour to get an Uber ( turned out to be a problem with our phone), we were still refused. Such a shame as everything else was first class.

"Nice Best Western ........."

5
Countrydude4444, Eastvale, California 11/07/2019

All areas ..... Lobby, Breakfast area ..... and room were very clean. Bed was really great. Had a very slow leak under the sink ...... didnt tell anyone cause we were only staying one night. ALL employees were really just wonderful ( front desk ... maids ... and breakfast lady ) The breakfast was pretty tasty considering what it is. For the money, I would stay here again if in the area.

"Excellent"

5
User 11/07/2019

Considering the prices in Nashville are at the outrageous state... this location is doing an excellent job on making the cost of an overnight - acceptable. Thank you thank you. Also the hotel is in excellent shape, clean, and the manager at the front desk “Akhila” was very nice! Thanks for being very personable and attending to my needs. I would stay again for sure.

"First Trip to Nashville "

5
munciewills, Muncie, Indiana 03/07/2019

After researching several hotel reviews, we chose Best Western Plus Nashville Airport hotel and were very satisfied. We had an Executive King suite on the third floor. The price was very affordable. The hotel was very clean and offered free full breakfast which included eggs, bacon, sausage, biscuits and gravy, waffles and more. The staff was very friendly and made us feel welcome. We enjoyed the close proximity to the airport. It wasn't too loud and we could see the airplanes as the came into the airport for landing. I had one minor concern but spoke with their customer service representative named Aiden who quickly took care of our issue. I would definitely stay here again and will check out the Best Western hotels on any future vacations in any city.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Valued Guest! Aiden will be happy to hear that he helped make your stay more comfortable! We are so happy to know that you had a pleasant stay. Thank you for sharing the details of what contributed to your satisfaction. We look forward to seeing you again and thank you for being our guest.

"Exceptional best western!"

5
Sightsee46531871618, Sacramento, California 03/07/2019

I've stayed in a lot of hotels for business and best western is a common one I stay in. This location was exceptional and really stood out. Breakfast was phenomenal, whomever makes it is a very good cook and makes amazing biscuits. I never like free hotel breakfasts so this was a big deal to me. Oh yea, just don't get a room next to the elevator like I did. That part was not fun- very loud all the time.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Valued Guest! We love hearing the word, "exceptional!" Your complete satisfaction is very important to us. We will let our kitchen team know of your compliments and yes, we do agree, those biscuits are phenomenal! Thank you for being our guest and please visit with us the next time you are here.

"Night before EARLY flight"

5
User 02/07/2019

This hotel lived up to its name...BEST. Our room was spacious, cool, and above all...clean. The handicap walk-in shower was just as I had requested when making our reservation. It was clean and perfect. Staff was very accommodating. We even found them at the desk when we checked out at 5:00 the next morning. Will visit again.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
What an amazing compliment! Thank you so much Valued Guest for sharing your experience. Our team will be proud to know that you enjoyed our hospitality. We look forward to your next visit and thank you for being our guest.

"Pretty good overall"

4
Brian T, Nambucca Heads, Australia 29/06/2019

I found this hotel to be a little aged but still in good condition. The free breakfast was very similar to most but a little better than many. Andrea the receptionist was excellent and made us feel very welcome throughout our three day stay. The hotel offers a free 24 hour airport shuttle.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Mr. Brian, Thank you for taking the time to write us a review. We finished renovations back in early 2016 so hopefully we can keep the product looking good for you for the next few years. We hope you will consider staying with us again in the near future. Sincerely, Akhila

"Really nice hotel!"

5
Ashley B, Wilmington NC 25/06/2019

I've stayed at quite a few Best Westerns and this one was BY FAR the nicest! Everything was great - our room was immaculate, and the staff was friendly and helpful. Even the coffee was good! We will definitely stay again on our next trip out this way.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Ashley, Oh shucks! You are making us blush! But please do keep going! As your sweet words are making all of the hard work we do here worth it. We sincerely appreciate you taking the time to write us a lovely review. We are already looking forward to your next trip with us! Best, Akhila

"Excellent hotel!"

5
Wander08372453238, North Bay, Canada 25/06/2019

From Ontario Canada. We were extremely satisfied witj the hotel. The service was excellent; front desk people were very friendly and helpful. The room and hotel were very clean and comfortable. We will stay here again for sure! Shuttle from the Airport and to downtown were great and friendly drivers.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest from my favorite country, We are extremely glad to hear you were satisfied with your stay! And thrilled to hear you will be staying with us again in the near future. That's music to our ears as it makes all of the hard work worth it. Thank you so much for taking the time to write us a lovely review. We appreciate your business and look forward to serving you again. Best, Akhila

"Good location"

3
Tom5671, Wayne, New Jersey 24/06/2019

Basic hotel . Fantastic location if you have a departing flight in early am hours. 5 min from the airport. AC cooling well but not dehumidifying well enough. It was still humid and dump in the room although the ac unit was running 24 hrs. Cleanness - average , small sticky spots on the carpet , floors need good mopping.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Tom, We sincerely apologize for the inconveniences you faced during your stay. We have spoken with the appropriate departments and have tackled the issues mentioned. We work very hard to ensure every guest has a fantastic experience and we clearly dropped the ball with you. We hope you will consider giving us another opportunity to provide you with superior customer service. Please reach out to me directly and I will personally ensure you will enjoy your stay with us. Sincerely, Akhila

"Attractive Property"

4
Lucy A, Ocala, Florida 22/06/2019

Another hotel chosen by simply reading TA reviews! I was not disappointed at all with one small caveat. The female Front Desk Employee was extremely pleasant and quickly checked us in. HOWEVER, about two hours after check-in, I found my card had been charged a two nights' stay, almost $300, when I had prepaid it through Expedia! Since it was only 5 PM, I decided to go downstairs and speak to the front desk staff. The young male I spoke to was not helpful; instead, he wanted to get rid of me by saying I had to wait for the morning so that the Manager could address my issue. Thankfully, Ms. Sheryl stepped in, called the Manager, and was able to reverse the charge. But, guess what? The next morning, the same thing happened! The next morning, I spoke to Ms Akila, the Manager; I had to wait while she finished attending and speaking to what sounded like extended family that were staying at the hotel. She apologized for the convenience, stated the problem was probably related to switching of credit card vendors, and posted my payment to the Expedia account. That was the end of my problem. Other than that, I would recommend this property (as long as you're not double charged). The hotel offers shuttle rides, through a third party vendor, to downtown Nashville, for $10 round trip. The WiFi is great, there's a Keurig machine in the room, and a full length mirror which is great for makeup application. Even though this hotel is within close proximity to the airport, you don't hear any airplanes or noise.

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Ms. Lucy for sharing your experience. We do regret that there were issues with your credit card charges and the apparent lack of attention on our team's part. We do however appreciate that despite this you shared a very positive review of our hotel and its amenities. We look forward to another opportunity when we can provide you with exceptional service and undivided attention. Thank you for being our guest.

"Breakfast - Mariama"

5
User 21/06/2019

The cook was extremely nice and so pleasant to speak with. She kept the breakfast buffet stocked and when she noticed that my daughter and I were taking food to our room for the rest of the family, she kindly offered two trays. She was absolutely wonderful. Her kindness made this trip a little better. Thank you Mariama, you're a real gem.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Mariama truly is a gift to us! I call her "mama" because she gives the love of a mother everyday! We are thrilled you were able to experience her hospitality and we hope you will consider staying with us again in the future. We truly appreciate you taking the time to write us a lovely review! Sincerely, Akhila

"Overall great stay!"

5
User 20/06/2019

My visit was pleasant and enjoyable. This was my first time to Nashville and I plan to return. Very convenient for travelers. The staff was very friendly and helpful. Really enjoyed staying at a new hotel and can't wait to return.

"Friendly staff"

4
Odyssey149258, Seattle, Washington 19/06/2019

Overall a great stay. Breakfast was convenient to grab a quick bite before heading out for a day of sightseeing. Sheryl was very helpful and friendly. Great location to easily get around Nashville. We enjoyed our stay and would book here again.

"What a Delightful Stay"

5
2doglady, Tennessee 19/06/2019

This Best Western near the Nashville airport gave us a great place to stay before our early flight out. You can park and fly with this location although we did not use that option. We left early so we did not eat breakfast but they had some To Go bags out and ready. There is also a McDonalds next door with a 24 hour drive through that we used for breakfast. We fly out of Nashville a good bit and just now found this hotel. We will certainly consider staying here again! The service was very good and the room very quiet and comfortable. The shower was great, too. There are a number of hotels on this street close to the airport but this is one worth considering!

"Excellent Hotel!"

5
clayheathersloan, Saint Louis, Missouri 18/06/2019

Excellent Hotel! Friendly, professional staff. Accommodated and early check-in. Had warm cookies and popcorn. Fun pool for kids. Really clean room and very comfortable beds!! Great breakfast! GREAT VALUE!!!

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Valued Guest for sharing your experience. Our team will be happy to hear that you had a pleasant stay. We sincerely value your opinion and are proud to know that you found great value in staying with us. We look forward to seeing you again and thank you for being our guest.

"Great location near airport, clean, and good value"

5
Sam S, Palm Beach Gardens, United States 14/06/2019

We stayed here since we needed a shuttle to the airport early in the morning. That was right on time and quick. The room was good, clean, and there was an indoor/outdoor pool that me and the kids enjoyed.

"Taun Allman"

5
User 13/06/2019

The food at the Nashville Airport Best Western Plus was excellent. Jayne did an amazing job with the food and the guests. She was polite, punctual and kept the great food coming. Jayne did an excellent job.

"Excellent hotel!!"

5
gynthy74, Spring Grove, Minnesota 13/06/2019

Came with a group of 60 mainly kids from Minnesota. Accommodation was very good. Clean rooms. Mariaura in the breakfast area in the morning was very helpful and friendly! Would recommend to go back to hotel. Very nice!!

"A week of wonderful mornings"

5
User 07/06/2019

I stayed at the hotel for a week on business. The staff was very helpful and professional. I especially enjoyed the breakfast every morning and talking with Jayne. She did a great job keeping the food fresh and greeted everyone with a cheerful good morning as they walked in. Keep up the great job and customer service! 5/5

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Menold, Now, let's make this your home-away-from-home! We are so thrilled to hear you enjoyed your stay with us for a week. That's a long time to be in a hotel and we are glad you were comfortable and liked the amenities. If work brings you back to Nashville, we truly hope to see you back as that would make Jayne VERY VERY happy! Regards, Akhila

"Two-Thumbs Up! Will definitely return!"

5
User 05/06/2019

My husband and I stayed at this Best Western Plus for 3 nights this week and while we previously stayed at another BW in the area, we will definitely return to this location. Sheryl greeted us upon arrival and did not hesitate to correct our room choice upon request. The room was clean and the linens were fresh. The AC was cold and the hot water was hot. (The tub did drain slowly, but did not bother us - they may need to check into this though.) The breakfast set up was great and Jane, the attendant, greeted you with a smile and asked if everything was OK. Both the indoor and outdoor pools were crystal clear as well. Shuttle to downtown was great, and it's an easy drive to the Opryland area. Highly recommend this Best Western!!

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you very much Valued Guest for such a positive review! You definitely hit the high points! We are pleased that you enjoyed our hospitality. When you have a moment, please share the reservation information with us so we can address the tub issue. We take our guests concerns very seriously as we strive to provide exceptional service. We highly anticipate your next visit and thank you for being our guest.

"Very clean"

5
BONGAGNANT, Gatineau, Canada 05/06/2019

We had booked 2 nights and added an extra night, The staff was very pleasant and the hotel was very clean, The breakfast was a hot buffet and the food was very good, the girl looking after the breakfast was very pleasant and efficient. In so far as the location it was only about 8 miles from the the large shopping center Opry Mills shopping Center where the Grand Ole Opry is also located. Also in the shopping Center is Madame Tussauds wax museum. It is also about 9 miles from downtown Nashville and the hotel will take you there and back for $10.00 well worth it.

"Changed prices"

3
339christaw, Somerset, Kentucky 05/06/2019

We stayed at this location for one night before flying out to Orlando for a week. I called and confirmed price twice to leave car parked twice and was told it was 5 bucks a night. This was really the decision of our stay along with reviews that rooms were clean. I am a hotel snob but if a chain is clean I am ok with it. The hotel itself was just ok. The beds were ok. The sheets not so good. The lobby was just ok. I like for a lobby to be big and open but we knew for the price paid we weren't getting 5 star. We didn't eat anything there as we left early for airport. The things I didn't appreciate was the price changing after we arrived to leave car parked to 10 bucks. The other issue was tub in room would not drain. We had 4 people taking showers and it was disgusting standing in each other's water. Knowing now what I know.. I would have stayed somewhere with a parking garage and pay 25 a day and loved my room.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, I am absolutely heart broken about your experience!! Murphy's law was working overtime on us this week. However, the issues you mentioned have been resolved and we sincerely hope you will consider giving us another opportunity. We strive to always do our best as, I am a snob as well :). Ask my entire team...the word "unrealistic expectations" gets thrown around often around here when they talk about me. But hey, I want guest's like you to be happy with your choice of stay. Sincerely, Akhila

"Wonderful Stay!"

5
Dean D, Murray, United States 04/06/2019

First time I ever stayed at a Best Western Plus but it was worth it! Everything was so clean and everyone was so friendly and knowledgeable. We took my daughter to Nashville to catch a plane and instead of having to drive to the airport, the hotel had a shuttle that took her to the airport! That made it so convenient We are going back at the end of June and will definitely be staying there again! It is well worth your money and time!! .

AngelaKNorton, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Yes!! Thank you Mr. Dean! We love it when everything falls into place for our guests. We are so pleased that you enjoyed our hospitality and we definitely look forward to seeing you in a few weeks.

"Can't wait to come back!!"

4
User 30/05/2019

We stayed for several days on a girls roadtrip! The staff were very friendly, Gordon was awesome and took time each day to give us recommendations and reviews. The amenities were clean and the breakfast options were impressive. We will definitely be returning to this hotel for future vacations!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Thank you so much for the awesome review! Gordon was very appreciate of your kind words. We sincerely hope you will consider staying with us again during your next girls road trip! Warm regards, Akhila

"Great overnight before my flight"

5
Michelle V, Science Hill, Kentucky 29/05/2019

I stayed the night prior to my flight the next morning. The front staff was nice and informative. The room was well appointed and WiFi was included. I booked this hotel because of the park and fly and airport shuttle. The hotel allows you to park for $5.00 a night while your on your trip and the free hotel shuttle to and from the airport ran smoothly. My stay exceeded my expectations and I will stay again when in Nashville.

"Stellar service"

5
User 29/05/2019

After being stranded overnight in Nashville due to flight delays, we chose this hotel. They have a fantastic, caring staff that go above and beyond to ensure your stay is perfect. The breakfast was delicious and the staff member in charge of it went around to the tables to check in with everyone. She even asked us later (as we were leaving and she was leavin if we were headed downtown, etc. They offer access to Monarch Transporters for a shuttle downtown,and held our luggage behind the desk for us after we'd checked out. When our flight was delayed again, I called to see if they would hold our luggage another hour and they were happy to do so. Beautiful hotel, clean and fresh. Pool was really nice, too. If we ever went back to Nashville, we would book here in a heartbeat.

"Trip to see my kids"

5
Meander28399988251, Henderson, Nevada 28/05/2019

excellent stay, great staff, Extremely clean and Quiet. I enjoyed my one night there and would stay again. Many dining places near by. the shuttle to the airport was the best thing, was able to return the rental car the night before and be shuttled to the airport the next morning

"Excellent Stay and Wonderfull staff"

5
User 27/05/2019

Had such a great experience at the Best western! Service was great. Rooms were very clean and staff was super helpful and kind. Gordan and Madu were fantastic! So funny, entertaining, and made great conversation .Our Room key care weren't working but madu had courtesy to come with us and unlock the door. Great job Best Western!

"Great stay"

5
Carol S, Evergreen, Colorado 23/05/2019

Need to thank the lovely staff at this hotel. Created a nice place to hang out and rejuvenate during a busy visit visit to Nashville. Special thanks to the wonderful Jane who is in charge of your breakfast experience ! She goes above and beyond.

"2nd visit too this hotel"

5
User 22/05/2019

In this area this is the best hotel. Rooms are clean beds are comfortable. All the staff is great. Gaby at front desk is a great start when you get there. Very easy on your eyes. Plus she is very caring and extremely friendly. Jayne from the breakfast area is a outstanding lady. She treats you like family. The only complaint I have is on there rewards for free nights. I saw free nights at 20,000 24,000, 28,000. I think its alittle high. But other than that this is a great choice to stay. Im staying there in Aug & Sept.

"Everything was fine, except one problem."

3
Paradise65841524621, Cabot, Pennsylvania 21/05/2019

Everything was great with the one exception being that there were no black out curtains or blinds to block out parking lot light or sun from shining right into the room. The room only had a sheer curtain, which for security reasons, I would think you would want to add curtains that closed or blinds. Everyone from the parking area can see thru the sheers.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, We sincerely apologize for the inconvenience you faced. The black out curtains are located behind the sheer curtains, in between the dark grey corner panels. We are more than happy to assist you with this if you ever chose to give us another opportunity. We would love to provide you with superior experience and glad everything else was great! Sincerely, Akhila

"Nice hotel close to the airport"

4
Bob M, Wisconsin 20/05/2019

Stayed here on a recent trip - nice place. Staff was helpful, rooms were fine and the breakfast was the usual free fare - nothing wrong with it, but nothing special about it either. It's close to the airport and for the money a good value.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Bob, All we hope to do is give you the value for your buck and we are glad to see we met the expectation. We thank you for taking the time to leave us a review and hope to see you back at our humble aboard in the near future. Sincerely, Akhila

"Clean and quiet"

5
FranknShawn, Radcliff, KY 19/05/2019

We've stayed at other Best Western hotels, so we knew what to expect. We were not disappointed. The hotel was clean and provided some refreshments in the lobby. There was plenty of information available for "things to do" in the area. Everyone we encountered was extremely polite and kind.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear FranknShawn, That's so great to hear! We love what we do here and love working together and it obviously reflects on our service to you. What more can we aim for, right?! It's always pleasant to read good reviews as it makes all of our hard work worth it and we cannot thank you enough for that. We hope you will consider staying with us again in the near future. Best, Akhila

"Great airport option - solid, no complaints"

4
ArtsnSciences, Vancouver, BC 16/05/2019

Can't beat the location, and front desk staff was very friendly, efficient, and professional. Room was very clean and comfortable. Breakfast was decent: scrambled eggs, bacon, sausage, fruit, cheese & salsa, breads, yogurt, cereals, waffles. Coffee was O.K.

"Thin walls and lack of customer service"

3
jr0907, Ocean City, Maryland 14/05/2019

We arrived and asked for the top floor and was given a 3rd floor room. I guess they forgot they have a 4th floor. When walking down the hallways we could hear people talking in their rooms and hear their tv's . All before we even went to bed. We went out and came back by 10:00. No parking except on the back side of the building. We parked near the side entrance but neither one of our keys worked. When we walked around to the front desk, the desk clerk's comment was "you must have kept it by your cellphone." I kept it in the sleeve they gave us 5 hours earlier when we checked in and in a compartment of my purse. My husband kept his card in his wallet. Neither one of us has been told this by any other hotel chain. No apology for the inconvenience.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, I am absolutely mortified! This is no way to provide customer service and it looks like I have some additional training left to do with some new team members. Please forgive us for the poor service and I can personally ensure that I will be speaking with every member to ensure this won't happen again. I sincerely hope you will consider giving us another opportunity as we are very much above that kind of response. Please reach out to me directly if there is anything I can do to make this wrong right for you. Sincerely, Akhila 615-872-0109

"review"

3
User 14/05/2019

stayed here arrived Sunday night room smelled like bleach and shower was full of mold but Sheryl immediately took care by moving us to another room even though it put them a room out of service. Thanks to the professionalism of Sheryl....! My biggest complaint is the walls must be made of cardboard, could hear everyone in the hallway. Woken up at 5am by people moving around hallway banging and clanging...

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jack, I am absolutely mortified! We have narrowed down the room you are referring to and it looks like the A/C drain was clogged up but now fixed for future stays. Thank you so much for bringing this to our attention and giving Sheryl kudos for her wonderful service. We believe that is all it comes down to...showing you we truly care about providing the best service possible. I hope you will consider giving us another opportunity to provide you with superior service. Best, Akhila

"No complaints!"

5
LenaBug24, Memphis, Tennessee 13/05/2019

Great quality for Nashville, and great service. They have a shuttle to the airport, which was a few minutes late, but no big deal. Rooms were clean and nice! We only stayed one night, but everything was as expected.

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Valued Guest so much for sharing your your experience. Our goal is to always ensure that our guests receive an exceptional 360 degree experience. We appreciate you staying with us and enjoying a pleasant stay. Thank you for being our guest and we look forward to your next visit.

"Immaculate room in a convenient airport location"

5
User 13/05/2019

This is the perfect place to stay if you have an early morning flight from the Nashville Airport. The room was immaculate and the free shuttle to the airport enabled us to turn in our rental car the night before. The room was more reasonably priced than the hotels in downtown or West Nashville.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Thank you so much for the amazing review! We do take pride providing value for the buck and we are so glad to see you received yours! Also, your kind words truly make all of our hard work worth it. We hope to see you back at our hotel in the near future. Warm regards, Akhila

"Nashville Cats"

1
User 10/05/2019

great spot, great location. Timely shuttle goes to airport and downtown. Jayne was the BEST! She had great suggestions about the local area(restaurants, drug stores, liquor stores, etc.). She also gave us some great tips about downtown Nashville. If you stay here, look for Jayne!

"Hair show & NFL draft weekend"

5
User 08/05/2019

Ana & Gordon did an amazing job of taking care of me during my stay. I chose to stay near the airport since downtown would be crazy. The room was comfortable, the staff was SO FRIENDLY AND HELPFUL!! I would like to see a larger selection for breakfast but it was free and filled my belly saving me some $$!! I have never stayed at BW before, I will return again :-) thank you BWPlus! Xoxo Cathy

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Cathy, We are so thrilled to hear Ana & Gordon were able to take care of you during your stay! Those two are truly a wonderful team and we are very lucky to have them. They were very happy to read your lovely review as you make all of their hard work worth it. Hope to see you back at our hotel in the near future! Warm regards, Akhila

"Life saver!"

5
User 08/05/2019

My family and i went to another best Western in Nashville. Outside pool wasnt open there. My 4 year old was in tears. We called THIS best western and spoke to Gordon. He invited us for a free swim at his hotel!! My kid was so happy! Best hotel ever! Very nice people! Next time we will stay here for sure!! Thanks again Gordon!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Gordon was thrilled that your little man got to swim! Being a parent himself, he understands the need to provide a fun experience for a four year old during vacation. We are just glad to have left an impression and we sure will be looking forward to seeing you in the near future! Also, you Gordon is extremely grateful for this really kind review! :) Best, Akhila

"Great Visit"

5
O2918MTamye, Wabash, Indiana 07/05/2019

Big thank you to all the staff for making our mini vacation even more enjoyable! From check-in to check-out, all the staff was so nice and very helpful. Wish I had the name of the gentleman that worked the front desk during the day when we were staying but he had so many suggestions of fun things to do in Nashville. Then we were greeted in the breakfast area by Mariama. She really appreciates her job and does it ever show! She made sure every person was extremely happy with their complementary breakfast. She really went above her job duties! All the staff welcomed the guest as if they were family! Thank you again for a great stay away from home. Our mother-daughter vacation was so special and you helped it even more.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, I believe I have an idea who you are referring to and I will pass along your kind words to him. And isn't Mariama just the best?! She is the heart of our hotel and we are so glad you were able to enjoy your breakfast with her. We truly are lucky to have the best team here and we sincerely hope you will consider staying with us again and visiting with all of them. Thank you so much for taking the time to write such a sweet review! Warm regards, Akhila

"Excellent hotel, outstanding expectations. CLose to airport"

5
dragonix, Naples, Italy 07/05/2019

Modern structure, well clean, very big rooms, located close to airport. Bathroom clean and well equippent. Sleeping was quiet. Breakfast offer was very good, high quality food and variety. Personnel was professional, there is plenty of space for parking, check in and check out operations were quick and easy.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear dragonix, What a lovely compliment! Thank you so much for taking the time to write such a detailed review! You make all of the hard work we do here worth it. We sincerely hope you will consider staying with us again in the near future. Warm regards, Akhila

"Grande Ole Opre and Nashville in general"

5
User 02/05/2019

Your hotel personnel are as good as I have met. They are friendly, helpful and businesslike.If they overheard us wondering about something they jumped in and offered any knowledge thy had. They made the trip easier.

"Service and politeness"

4
phillipe1642, Fairfield Glade, Tennessee 01/05/2019

We stayed at this hotel and the politeness and the helpfulness, and not to forget , how seriousness of all the employee's. Jayne, that worked in the breakfast area, is an outstanding employee. She was on the spot to see if you needed anything.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Isn't Jayne just the best?! She'll ensure your first meal of the day is going to be perfect. Thank you so much for taking the time to write us a lovely review as it makes all of our hard work worth it. We sincerely hope to see you back at our hotel in the near future. Best, Akhila

"THANK YOU!"

5
User 01/05/2019

Our Stay was ABSOLUTELY wonderful. The staff extremely pleasant. Our check in and out and every morning greeted by Akhila, and greet beautiful, warm smile. Humor to start our days off. Such a pleasure! As well as the rooms and howl itself, very clean, warm, and comfortable. Every morning the continental breakfast, made by Mrs. Jayne. Delicious and really enjoyed the warm conversations with her to start or days in Nashville. We will stay at this location from now on, anytime we visit Nashville. Such a wonderful experience.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Tiffany, You are such an angel to take the time to write a heartfelt review! Ms. Jayne and I truly appreciate it as it makes all the hard work we do worth it. Also, we love what we do and I am glad it reflects into a positive experience for you during your stay with us. We sincerely hope to see you back at our hotel in the near future. Love, Akhila

"Pleasant Stay"

5
User 22/04/2019

Excellent hotel, Friendly staff, clean,nice clean and fresh room. The shuttle was on time and only a 5 minute drive to the airport. Nice breakfast buffet, Many food options to choose from. The coffee selection was far better than any other hotel that I've stayed in!

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Than you Valued Guest for sharing your feedback! We are pleased that you found our team, the hotel and its amenities acceptable. Our hot/cold complimentary breakfast is usually a hit with our guests, thank you for highlighting that and recognizing our coffee selection. We believe that the little things that matter. We look forward to seeing you again and thank you for being our guest.

"The Best of Nashville"

5
E6919IJrebeccap, Bessemer City, NC 09/04/2019

This was my 3rd stay at Best Western Plus Airport, Nashville, Tennessee. Planning a trip in June and August and will definitely stay at this hotel. Close to all events in Nashville. Hotel was the cleanest hotel I have stayed at. Rooms large and very clean. Very quiet with a wonderful breakfast. Everything you would want to eat. Staff very nice and professional. Loved my visits and highly recommend this hotel.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Or can we call you guest anymore? Because it looks like we are becoming your home away from home! Can't wait to see you back in the warmer months. We are renovating our pool right now so don't forget to bring your bathing suit to enjoy our newly renovated pool! Best, Akhila

"Awesome!"

5
User 08/04/2019

Rooms and amenities are great, and Jalynn is amazing!! So friendly and helpful! The lobby is pretty and has fresh popcorn and chocolate chip cookies. Rooms are large and clean and couches are very comfortable. Soap/shampoo/conditioner smells great.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Thank you so much for the amazing review! You made Jalynn's day! Your kind words make all of the hard work we do here worth it. We sincerely hope you will consider staying with us again in the future. Best, Akhila

"Dld"

5
boopie4525, Farmington, New York 04/04/2019

Very clean, everything functional, top notch personnel in all departments. Special call out to Jayne, who tended to our breakfast needs. Well done! Additionally, the breakfast choices were great, thank you!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Thank you so much for the amazing review! You made Jayne's day! As you can see, she has a heart of gold and you taking the time to write a lovely review makes all of the hard work worth it. We hope you will consider staying with us again and visit with her. Sincerely, Akhila S

"Nice overnight stay"

4
Navigate23711109469, Nashville, Tennessee 01/04/2019

Andrea at the front desk was extremely patient and friendly. Nicely decorated room, clean bathroom, high definition TV. Breakfast buffet was great, a lot of tasty options. Just needs non-dairy milk! We would stay again for sure.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, We normally keep gluten free milk but next time you are visiting, please ask for me directly and remind me and I will personally ensure you will have non-dairy milk. It's our goal to take care of every need of every guest, every time! We are thrilled Andrea was able to assist you and we hope you consider coming back to visit us again. Thank you for taking the time to leave us a kind review. Sincerely, Akhila S

"Thank you"

5
User 31/03/2019

I wanted to mention if you stay here please look up Mariana and her staff at the breakfast bar! This sweet lady will not let you leave disappointed or hungry! Top level service! Thank you for all you did for my family this weekend!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Bearcat, Isn't Mariama the best?! She's like a mom/grandma who will ensure you eat well as breakfast is the most important meal of the day. She makes sure we eat everyday as well! We are VERY lucky to have such a loving person in our life and we are glad you were able to get a little bit of that love. Please come back and visit her because you know it will make her day! Thank you so much for taking the time to write such an amazing review! Sincerely, Akhila S

"Great stay!!"

5
User 31/03/2019

Great stay, clean, enjoyed Dolly Partons picture on the wall, spoke with Mariama at breakfast she was staff and soo sweet professional and it was the best hotel breakfast I ever ate!! I would recommend!!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Charitifischer, Best hotel breakfast ever?!?! Now that's a wonderful compliment! And I know you made Mariama's day by your amazing review. We cannot thank you enough for taking the time to write such a sweet review. The Dolly Parton pictures and Mariama will be eagerly awaiting for your return trip. Sincerely, Akhila S

"Great stay! What a surprise!"

5
mountainwoman, Estes Park, CO 29/03/2019

I associate Best Westerns with old, rundown motels that I stayed in as a child because they offered a swimming pool. This Best Western Plus had such great recent reviews and reasonable prices that I decided to give it a try. I think they took the previous building down to the studs and refurbished it. It was very clean. No complaints at all. The mattress was very comfortable. The staff was very friendly, particularly Jayne in the breakfast room who came by several times to see if we needed anything. If you haven't tried a Best Western in the past 20 years, try a Plus.

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Valued Guest, we are so happy to hear that you were pleasantly surprised with our hotel! Our goal is to always ensure that our guest have a perfect experience so we are happy to know that you enjoyed your stay with us. Thank you for mentioning Jayne! She is an asset to our team. We look forward to seeing you again and thank you for being our guest.

"Unexpected blessings"

5
User 28/03/2019

I was very pleased with my stay. I met an amazing person named Rachel who is God send. I was in need of 2 bd suite but they only had kings. She convinced me to stay in the king suite and to my surprise the stay was well worth it. My kids and I loves Rachel and i woyld recommend this place to anybody. I met a Angel..hope you meet her too! -ke and kids

"Very clean. "

4
Neptune2moons, Kingston, Canada 28/03/2019

Wonderful staff and very clean hotel. Keirig coffee maker in room. Free parking. Complimentary breakfast was above average, plus the breakfast lady was meticulous about keeping the area clean & well stocked. Nice indoor pool. Free parking. Shuttle bus downtown to Broadway $10pp round trip. Only fast food services close by. Bend your knees when elevator goes up.

"Great room for a great price. Very clean and nice amenities. Within walking distance of restaurants."

5
User 27/03/2019

Our room was opposite the elevator, yet we heard nothing. Rooms very quiet. Breakfast was great. Overseen by Jayne, she made sure we had everything we needed. Jayne made us feel like we were family - so friendly and courteous. This is a great place to stay!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Isn't Jayne just amazing?! We are thrilled to hear you enjoyed your stay and felt at home. Our goal is to make this hotel your home away from home. And Ms. Jayne is all too eager to ensure that so hopefully you'll come back and visit us again soon! Warm regards, Akhila

"Very Nice Stay in Nashville"

5
Gordon H, Rochester, Minnesota 27/03/2019

Great location for Nashville vacation stay. Hourly Shuttle to downtown attractions and venues. Shuttle operated until 2AM. Was busy due toSEC basketball tournament but everything ran without a hitch. Clean rooms, friendly staff and great breakfast.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Gordon H, Thank you so much for taking the time to leave us an awesome review! We are thrilled to hear you enjoyed your stay during the SEC tournament. We hope to see you back at our hotel in the near future. Sincerely, Akhila S

"Amazing hotel"

5
User 22/03/2019

This hotel is crazy close to the airport, friendly people from the front desk to the shuttle drivers, food in walking distance. Great breakfast, comfortable and clean beds. Nothing bad to say! They offer a van into the city for $10 round trip per person if you don't have a car. Cheaper than parking!

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Guest for recognizing our service, location and amenities. Our goal is to always meet our guests' needs. We are thrilled that you had a pleasant stay and look forward to seeing you again. Thank you for being our guest.

"Night before flight "

5
WiseManwhosay, Huntsville, Alabama 20/03/2019

Nice clean room. Nice comfy beds. Decent price. Free airport shuttle at 0400. $5 a day parking. I mean it was a great experience. will stay here from now on when flying BNA early and when spending the weekend on Nashville

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear WiseManwhosay, You are the wisest of them all! I mean, you said it! We do offer a great experience and you are so awesome for giving us such a wonderful shout out! We hope to see you back at our hotel during your future travels. Warm regards, Akhila S

"K.carper"

4
User 16/03/2019

Stayed here on a business trip and the location was great. Room was clean. Noise level was never an issue either. Breakfast was good. Jayne was always very friendly and greeted everyone with a smile..I would recommend this place!

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you M. Carper for for review. Our team takes pride in ensuring our guests have a positive experience so we are pleased to know that you enjoyed your stay. We know you have many choices as to where to say so we appreciate you choosing to be our guest. We look forward to your next visit.

"Breakfast"

5
User 16/03/2019

The breakfast was super good with a wide variety for everyone! Everything was cooked so well and there was enough for everyone. Mariama was an excellent worker during the breakfast hours. She was very helpful and polite. She was always checking to make sure food was good and made sure you had everything you needed! She was amazing!

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for sharing your experience! Mariama is an asset to our team and we value the service she provides to our guests. Thank you for recognizing her and the hard work the team puts in to ensure our guests have a positive experience. We look forward to your next visit and we thank you for choosing to be our guest.

"Family Visit to Nashville"

5
dreamer21931588, Norristown, Pennsylvania 15/03/2019

Location of this hotel cannot be beat as it is close to everything. The hotel itself is very nice and modern. The breakfast is great too. The beds were very comfortable and the room was clean. The staff was nice and friendly (especially the woman taking care of breakfast). The only complaint I had here was regarding the parking. We stayed Fri-Weds and we were not able to get a spot in the actual hotel lot at any point. While this goes to show how popular of a place it is to stay, I would have preferred parking in the hotel lot versus chancing it parking in the adjacent college parking lot.

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you dear guest for your feedback, it is invaluable to us. We are pleased to know that your stay, for the most part, was pleasant. We do apologize for the inconvenience of the parking situation. We are currently reviewing our options to rectify the issue. We look forward to seeing you again and thank you for being our guest.

"Awesome Staff, Clean Rooms, Great location"

5
User 13/03/2019

I am giving a 5 star because we have really enjoyed our stay here. This is our second time staying here while visiting Nashville. Andrea was very helpful with us and our reservations. Staff was great with cleaning our room for us while we were out. They also have a full line of Breakfast foods every morning! Definitely will be back!

"Stayed overnight while catching a flight the next eve"

5
User 12/03/2019

We stayed one night and was so impressed with each staff person/member, the hotel, and local establishments. Our flight did not leave until the following evening and we spent the entire day after checkout, in the lobby accessing wifi - working remotely and drinking coffee/water. Another perk was parking at the hotel while we went to Florida to celebrate Chinese New Year with family!

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Ms. Lori for sharing your experience. Ensuring our guests are comfortable and well-taken care of is our priority. We are pleased that you had an enjoyable stay with us and that we were able to accommodate you with your flight being after check-out time. Hope you had a great time in Florida with your family! Thank you for being our guest and we look forward to your next visit.

"Best Western Nashville Airport"

5
User 11/03/2019

We have stayed at this facility several times over the years. Its a fantastic place. Very friendly and helpful staff, Andrea was amazing. Highly recommend. Will definately continue to stay as this Best Western again in the future.

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Ms. Davina for sharing your experience. We are pleased to know that you enjoy your stay with us, time and time again. Thank you for being a loyal guest. We look forward to your next visit.

"Best Western is upping their game!"

5
Escape44486587165, Owensboro, Kentucky 11/03/2019

Until about a year ago, I steered clear of Best Westerns only because they had gone downhill. Ownership and branding changed hands so many times. But now, they are one of my top two choices when picking hotels for conferences, conventions, and other stays. This particular Best Western Plus was absolutely amazing. The staff was very friendly and helpful. Andrea at the front desk went out of her way to save us money on the trip to and from downtown Nashville. The breakfast ladies were so sweet and the food was probably some of the best hotel breakfast we have ever had. Everything was fresh and on point. The room was clean and well stocked. The beds were super comfortable and the shower was clean. When we come back next year for the next Supernatural convention (or really, any time we stay in Nashville) this will be our go-to hotel. We couldn't have asked for a better experience all the way around!

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Wow!! Thank you so much for this detailed review! We are even more excited to know that you enjoyed your stay with us. Our team is truly one of the best who exemplify our core values. Andrea is a star, we are honoured to have her and the rest of the team with us. Thank you again, we look forward to your next visit, either next year or sooner. Thank you for being our guest.

"Very Nice Experience"

4
W1374DFlindap, Clarksville, Tennessee 10/03/2019

Very nice property. Andrea check us on and was very helpful. Room was comfortable. Location was right near the airport so it only took five minutes to get there. The only problem was that I called the front desk to change the time for the shuttle to pick up in the morning and she didn't bother to change it at the desk. I don't like to cut it that close when catching a 6:00 AM flight.

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your feedback. We are pleased that that you enjoyed the accommodations and location. We do apologize that your Shuttle time was not change as requested, we recognize how important it is to get to the airport on time. We have passed it on the the management team. Thank you for being our guest and we look forward to seeing you again, soon.

"EXCEPTIONAL SERVICE"

5
User 08/03/2019

Best Western Plus Nashville has the kindest staff I've ever had the pleasure of meeting. Marianna was our attendant during our 6:30am breakfast. Even though it was extremely early for us, her warm and lighthearted spirit made sure we were well fed and ready to start the day. It's such a pleasure to be greeted with a smile. I truly feel at home.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Amanda, Let's make this your home away from home then! Mariama is truly the kindest person we ever met and she makes us all feel like at home while working. Your kind words makes all of the hard work they put in worth it. We truly appreciate the shout out and hope to see you back soon! Sincerely, Akhila S

"Great service"

5
User 03/03/2019

Stayed here on a girls weekend the staff was very friendly and helpful, the rooms were clean and all the necessities were provided. We truly enjoyed the great breakfast options that was offered. Staff member, Mariama, was exceptional at making sure everything was fresh and hot. She was always super friendly and went above and beyond to make sure all the guests were happy and taken care of. Would definitely recommend.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Maria, Now you know you have to come back to visit us and Mariama! Thank you so much for the awesome review!! It makes all of our hard work worth it. And it makes Mariama's day! Hope to see you soon. Akhila S

"Great experience at this hotel"

5
Garnet35, Seattle, Washington 01/03/2019

This hotel was very clean, felt safe, and the front desk person was EXCELLENT. Andrea was the Best! She was so helpful regarding things to do, restaurants......she helped make this hotel experience a “5”! I would definitely stay here again. The beds were comfortable, and we were within walking distance to restaurants, a Walgreens and walk-in clinic (that my husband had to use....again, Andrea directed us to where we needed to go.).

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your review. Andrea is definitely an asset to our team and we will ensure she sees your review. We are pleased to know that your stay was pleasant and we look forward to your next visit. Thank you for being our guest.

"One Night Stay"

4
User 01/03/2019

Overall great experience, the staff was very friendly and helpful. The beds are a little too firm for me. The location was great for airport use and easy drive to town. The breakfast could include more fresh fruit and protein options but was good.

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank your for sharing your experience. We have passed your suggestion on to our Kitchen team to consider adding more fresh fruit and protein options. We recognize that you have many choices as to where to stay so we are pleased that you chose to stay with us. We look forward to your next visit. Thank you for being our guest.

"Nashville"

5
User 28/02/2019

great location to airport 5 min. away. 15 min to downtown. only complaint bed to firm for me, but that won't stop us from coming back. Went to Nashville for Dierks Bentley concert on problem getting to & from Bridgestone arena from this location

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your positive review! We are pleased to know that you enjoyed your time with us and your visit to Nashville. We look forward to your next visit and thank you for being our guest.

"Stay and park"

5
User 27/02/2019

Stayed and parked our cars as we flew out of Nashville. Nice safe neighborhood. Really clean rooms. Good breakfast. Shuttle took us to airport and picked us up after our return flight. Was able to leave my car for a modest fee and was so very convenient. Beds were great! All staff was friendly.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Global Guest, We are thrilled to hear your stay with us went so smoothly! We are always here to serve any and all needs you may have. We hope to be your quick stop before all of your travels. Until we meet again, hope you have safe travels!! Akhila

"Long weekend getaway"

5
User 27/02/2019

Rooms were very clean. Always had clean towels. Beds were very comfortable. Staff was very friendly. There was a Youth hockey tournament going on in town, so there were a bunch of parents and children staying at the hotel the same time we were. We never heard any noise when we were in our room. Breakfast was amazing always hot and filled. The ladies working the kitchen area were very friendly and courteous and made sure we had whatever we needed. Mariana, Took very good care of us, she went above and beyond being hospitable. When she saw we were done with our plates and cups she would come over and take them to the trash for us, very pleasant woman. I will highly recommend this hotel to everyone who will be staying in Nashville. We will also be staying there again in future trips to Nashville

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jennifer, Isn't it amazing when different groups and our regular clients all get along?! Thank you so much for taking the time to write such an amazing review about your stay. I know Mariama would be thrilled to read this. Hope to see you back in the near future. Until then, take care! Akhila

"Great staff support for a group reservation"

5
Escambian, North Carolina 26/02/2019

I booked a block of 15 rooms at the Best Western Plus for 3 days in February as a base for a tour of youth programs in the Nashville area. We needed a hotel that provided airport shuttle service, breakfast, and parking -- all of which were met flawlessly. Every one of the staff were accommodating, from the first contact with the group reservation coordinator to the desk staff, housekeeping and breakfast room staff. The pleasant attitude of good customer service was greatly appreciated. Our rooms were clean and had the amenities we needed, and the breakfasts provided a good start to our day. I highly recommend this hotel.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Escambian, We are so thrilled you and the entire group enjoyed your stay. It was such a pleasure hosting you guys as you were all so pleasant to work with! Please know that our doors are always open to you. We sincerely hope to see you back at our hotel in the near future. Until then, safe travels! Akhila

"Friendly Staff and cheap parking"

5
User 20/02/2019

The front desk girl was able to give us a good recommendation for dinner (McNamara's, an Irish Pub), and the extended stay parking while we flew out of the Nashville airport was only $5 per day, much cheaper than parking at the airport itself.

"Nice Hotel with Amenities"

5
Burgerwas42, Harriman, Tennessee 13/02/2019

It was a quick one night stay, but the hotel was very nice and conveniently located near the airport. Breakfast selections were very good and staff extremely helpful. Various amenities like indoor pool and exercise room looked nice if only we had been staying longer.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Burgerwas42, You know that just means you have to come back to enjoy the rest of the amenities, right?! Thank you so much for taking the time to write us a kind review. We truly appreciate your business and hope to see you back soon! Sincerely, Akhila S

"Staying at Best Western Plus in Nashville, TNN"

5
MoabMama, Moab, UT 12/02/2019

I had an early plane to catch early in the morning, and this place was the perfect setup. They had a free shuttle to the airport at 4:30 a.m., and they gave me an early morning wake-up call, and at the front desk they gave me a bag of fruit snacks to take with me.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear MoabMama, We are so glad we were able to take care of all of your needs and ensure you are set to tackle to the day on time. You ever need to feel at home, you know where to come! Thank you so much for taking the time to leave us a lovely review as it makes all of our hard work worth it. Hope to see you back in the future! Warm regards, Akhila

"Great option close to Nashville Airport"

4
ADuran75, Indianapolis, Indiana 11/02/2019

I was greatly surprised by this hotel in the Nashville Airport area. Very clean room, very efficient personnel and great service attitude. I couldn't guess if it is a new place or has been recently renovated. I only stayed 1 night but the value/price combination was really good. Congratulations on your cleanness and service!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear ADuran, Thank you so much for the kudos!! We are thrilled you were surprised by our property. We renovated back in 2016 and are very lucky to have an AWESOME team who keep up with it! We hope to see you back at our hotel in the near future! Best, Akhila

"So fresh and so clean"

4
User 10/02/2019

10/10 would stay again. The room was very clean and the the employees were polite. Breakfast was great! Had lots of options and I loved how I didn't have to be up at the crack of dawn to eat. All in all great visit.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Rebecca, You know now the song is going to be stuck in my head "Ain't nobody dope as me I'm dressed so fresh so clean"!! :) Thank you so much for the amazing review as it makes all of our hard work worth it. We hope to see you back at our hotel in the near future. Warm wishes, Akhila

"Great Experience"

5
ConnorIRaley, Cleburne, United States 10/02/2019

Clean rooms, friendly staff, comfortable bed, everything works, and Mariana the lady who works with the breakfast is super sweet and has an amazing work ethic. Not far from a Walgreens and not far from The osprey hill mall or whatever that name was.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear ConnorIRaley, Isn't Mariama just the sweetest lady ever?! She truly does set the definition of work ethic and we are extremely lucky to have her as she makes your stay amazing! Please do come back to do some more shopping at the Opry Mills Mall and stay with us again! Sincerely, Akhila

"4:17 AM"

5
JTDAirlines, Douglas, Georgia 06/02/2019

Andrea was professional and accomodating. Room exceded expectations: modern, well laid out, quiet doors, large mini-fridge, Keurig coffee maker w/ teas to boot...my girls were comfortable! Best Bkfst: turkey sausage avail, waffles, cream cheeses, peanut butter pkts, jelly pkts, real butter, hot eggs, 3 juices, breads, etc. Discreetly offered Lobby popcorn, cookies, teas, java & hot H2O &/or Lemorange H2O throughout the evening hours too[oh btw, this modern coffee dispenser offers not only "Normal coffee" "Strong coffee" but "Normal Decaf" "Strong Decaf"]. Computers & printer 24 hr access in extended lobby. USB charge jacks in room. More than 1 or 2 lamps in room. Highway and Airport nearby were undetectible[audibly]; neighborhood cute, clean, manicured trees/grass/etc., hills. To-go snack bag if your leaving early and free shuttle to the airport...

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your review! We are so pleased to know that you had a pleasant stay. Our goal is to always ensure that our guests receive our signature 5-Star Guest Experience. We love hearing that our team exceeded your expectations, Andrea will be pleased to know that you mentioned her specifically. We hope that the next time you visit, that you will choose to stay with us. Thank you again.

"Great stay but don't depend on their airport shuttle "

4
eliwasno, Medina 02/02/2019

I stayed here prior to a flight and had a great stay. Room was great and breakfast was good. I told them exactly when I needed a ride to the airport and the guy was right on time. However, my return was quite different. I called the hotel on Feb. 1 at 5:13 PM and requested a ride from the airport back to my car at the hotel. When the shuttle never showed, I called the hotel again...5 times until 5:48 PM and no one answered. I finally gave up and took an Uber back to the hotel where...guess what...the hotel shuttle was sitting and the driver was having a cigarette. It was very frustrating as I saw Hilton, Holiday Inn, Marriott, etc. come through multiple times where this one didn't come at all EVEN after I requested it. I'd stay here again, but most certainly would not depend on them to shuttle me.

"Really nuce"

5
RachelJ906, Carbondale, Illinois 02/02/2019

We stayed here overnight before an early flight. The room was clean and good size. We didn't experience much since we were not there long. Robbie was our shuttle driver to the airport at 4:30am and he was wonderful. He was very pleasant and humorous. I will definitely use this hotel again.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear RachelJ, Thank you so much for the awesome review! I know Robbie loves getting kudos as well! Maybe next time, stay with us long enough to enjoy the rest of the amenities and we know you'll love the rest of the staff too. See you soon! Akhila

"Front Desk Andrea"

5
User 27/01/2019

The front desk lady was so professional, she was the greatest and gave us points for having a small concern. We had a great stay and the room was very clean. Not a bad breakfast, gravy was like water though. Close to the Airport and not too far from down town too. Free shuttle to the airport was convenient.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Danrood, Isn't Andrea just the sweetest?! We are so glad she was able to recover your experience. We truly appreciate your kind words as it makes all of our hard work worth it. We hope to see you back at our hotel in the near future. Sincerely, Akhila S

"Excellent hotel!"

5
AustinMarge, Austin, Texas 22/01/2019

This hotel is near the airport so is easy to get to and has access to major roadways. The breakfast was excellent with helpful personnel. They have a shuttle that goes downtown frequently for an extra cost, but nothing is too far away.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear AustinMarge, Thank you so much for taking the time to write us such a lovely review! We truly appreciate your kind words as it makes all of our hard work worth it. We hope to see you back at our facility in the future. Sincerely, Akhila

"Nashville BestWestern"

5
User 20/01/2019

My husband and I have visited 5 hotel chains in Nashville since July 2018 as we are new empty nesters (daughter attending college in Nashville). I must say Best Western has been the most reasonably priced with the best service and amenities. We have recommended Best Western (Airport) to everyone that we know visiting the area and everytime we return, we are always greeted with a friendly "Welcome Back". If there were any complaints that I could share it would be #1 Save some cookies for late arrivals #2 I love soft beds and their beds are firm.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Thank you so much for the amazing compliment! Not that we are competitive...but we beat 5 other brands in our market?!?! Sure does help the ego a bit! :) We truly appreciate you taking the time to write us such a lovely review! We hope to see you back at our property while visiting your daughter in college. Warm regards, Akhila

"Outstanding service, spotless rooms"

5
User 16/01/2019

Our room was spotless and the bed was incredibly comfortable but what made our stay was the outstanding hospitality. Gordon made checking in easy and made sure we had everything we needed. Jane was friendly and accomodating during our hot breakfast and coffee. Canon made our checkout flawless and fast and made sure we had great parking for our car while we flew out for the week. Impressive, especially with such a reasonable rate on the room. Expectations exceeded! I will be back.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear SPMorgan, I think you covered more than half of our team!! You are so awesome for remembering each of their names and writing such a lovely review. You made our day by not only your kind words, but by saying that you will be back. Our doors are always open to you and we all look forward to seeing you again. Sincerely, Akhila

"This hotel had everything!!"

5
MagicalPR888, Riverside, California 15/01/2019

We had never been to Tennessee so we were afraid we would get the wrong hotel for both safety and location. This hotel was ideal!! We were safe, in a safe location, centrally located. The hotel concierge and front desk were very helpful with business we had to attend to, faxing for us. We used the gym, ate the breakfast. We would definitely stay here again and definitely would try another Best Western Plus in another stage due to our positive experience here. One note, if you are going into town, use the shuttle if possible. We went on the night of a Bruno Mars concert and with downtown Nashville, it was really packed so we should have ditched the car. This is where we didn't plan well.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear MagicalPR, Now you know we have all of the services for work and party! You know you now have to come back for another work/play trip! Thank you so much for taking the time and writing such a lovely review about our property. We hope to see you back in the future. Sincerely, Akhila

"Great Place for Flying Out"

5
henlem02, Murrary, KY 15/01/2019

Really good place to stay, park and fly. Good drop off and pick up. Courteous front desk. Excellent breakfast. Looks to be recently remodeled. Clean and comfortable. Not far from restaurants. Very close to airport, about 5 minutes by shuttle.

"Fantastic!"

5
User 14/01/2019

My husband and I recently stayed at the Best Western Plus in Nashville, and we had the absolute best service! Mariama at breakfast was absolutely fantastic! She was super friendly, charismatic, and sweet! I can't express how wonderful she was! She made our stay so wonderful! She is a fantastic and a great contribution to your company.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Kaylakerd, Isn't Mariama just the best?! We are so thrilled you had the pleasure of visiting with her. She truly is a wonderful person and is so appreciative of you taking the time to write a sweet review about her. We sincerely hope to see you back at our hotel in the future! Warm regards, Akhila

"Comfortable, exceptionally helpful staff, great breakfast and other amenities."

5
User 08/01/2019

The rooms are large and clean. The staff is exceptionally customer-oriented. The breakfast is very nice and the staff pleasant. This hotel is a great 'bang for the buck." I was much impressed with the desk staff--Andrea and Cannon and Mariama who is personable and works hard to make the breakfast a real unusually good and pleasant. I will be back. It is now my hotel of choice in Nashville!

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you very much for your review! We pleased to know that you were provided with our signature 5-Star Guest Experience while you were staying with us. We will ensure that Andrea, Cannon and Mariama know that you mentioned them. We look forward to seeing you again. Thanks!

"Loved it"

5
User 08/01/2019

Wonderful Hotel with clean and modern rooms. cordell behind the desk was so nice and jayne in the breakfast area made the morning a great one. I'm returning to nashville later this year on business and will be sure to book this hotel for sure!

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are so pleased to know that we provided you with our signature 5-Star Guest Experience. Jayne and Cordell will be pleased to know that you mentioned them! We look forward to seeing you again later this year. Thank you!

"Great staff, and accommodations"

5
User 07/01/2019

Friendly staff at breakfast and reception during all shifts. The indoor pool was refreshing, just the right temperature and clean. My friend and I return to the hotel when we unexpectedly spent an extra day in Nashville because we had such a good experience the first night.

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you Ms. Katrina! It is so good to know that you returned to stay with us because of your positive experience. Our team always strives to provide our guests with our signature 5-Star Guest Experience, on every occasion. Hopefully, the next time you visit, you will choose to stay with us again. Thanks!

"Great service, Great breakfast, Friendly Staff"

5
User 06/01/2019

I stayed at this hotel before and after my trip to California. They allowed me to park my car here while I was gone for $5/day and they had a free shuttle to the airport (along with a free wake-up call which I appreciated!). They had delicious chocolate chip cookies upon check-in. The rooms were clean and spacious. My flight was too early to have breakfast during my first stay but I was able to experience breakfast when I stayed over the second time. Mariama was the staff on duty while we had breakfast and she was so kind and welcoming. She made an effort to get to know the guests and ensure they were having a good time. I appreciated the service and we will definitely be staying here the next time we fly out of Nashville.

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for sharing your experience while staying with us. It is our goal to always ensure that our guests are provided with our signature 5-Star Guest Experience. Our team will be pleased to know that had a pleasant stay and we will be sure to let Mariama know that you mentioned her. Thank you and we look forward to your next visit.

"Awesome Stay"

5
User 04/01/2019

This place is hands down the second best hotel I've ever stayed in, and the very first was a fancy resort type place. Canon and Sheryl were very nice and helpful, very friendly and my my and my parent's stay very welcome. It was a very clean place and offered a variety of amenities, definitely a place I would stay at again.

RelationshipMGR, Guest Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are always pleased to know that our guests were provided with our signature 5-Star Guest Experience! Thank you for sharing your experience and we hope that you and your parents will visit with us again. We will definitely let Canon and Sheryl know that you mentioned them. Thank you!

"Great hotel near the airport"

5
R1775DYpatriciat, PADUCAH, United States 03/01/2019

This is a very nice hotel located about a mile from the Nashville International Airport. They have a great breakfast buffet and the rooms are very nice. They had a very nice indoor pool but we didn't have time to enjoy it. We will book here again in the future.

"Good Spot to Stay"

5
purplecat4, Dallas, Texas 03/01/2019

We were visiting my sister and needed a place to stay. The hotel was fine, but the ladies in the breakfast area were wonderful! Mariana remembered our names and welcomed us each morning. A wonderful way to begin the day!

"Great place to stay"

5
User 02/01/2019

Clean room. Loved the breakfast by Mariana! Great food. Great service. Easy access to I 40. Lighted parking. Only drawback was that it wasn't real close to downtown but met our needs. Good Cracker Barrel nearby.

"Great place to stay"

5
User 30/12/2018

Stayed here for our trip to Nashville. And we chose this hotel...and it was awesome! There was not a problem from our check in to check out. The room was clean, the bed was comfortable, and the hot breakfast was a pleasant surprise (they had bacon!). The lady that was doing the breakfast, Mariawa (sorry if not the right spelling) did a great job keeping breakfast stocked, cleaning up, and visiting with guests. We were very happy with the hospitality we received from them. We will love to stay here again when we return. In the morning's we saw the manager and she always asked if everything was ok or if we needed anything (Sheryl).

"Nice convenient place to stay"

5
User 30/12/2018

Nice up to date lobby. Small elevator. Small basic clean rooms. No extra tables and chairs in room but this is all that we needed. Breakfast nice... a very nice service. Small Indoor swimming pool. Will stay here again.

"Great Breakfast! Nice hotel"

5
User 27/12/2018

This a very nice hotel. The accommodations were excellent. The rooms were nice and clean. They had a great hot breakfast and Jayne did an excellent job of keeping every stocked and clean. One downfall, we missed have a microwave in the room.

"Excellent"

5
User 23/12/2018

I have been staying at this hotel for the last couple of years anytime I have a flight out of Nashville Airport. It is furnished very well, the beds are so comfortable, they also have a complimentary hot breakfast and a kitchen staff that is phenomenal. They always greet you with a 'good morning' and a smile and what better way to start your day. The night Clerk that I have seen most often and on this last visit is Andrea. She is so friendly, knowledgable, helpful and keeps herself composed at all times. This last visit the couple that checked in prior to me was giving her a very hard time. She kept being friendly, was professional and tried her best to help them. I don't think I would have handled it as well as she did. The housekeeping staff does a wonderful job as the hotel is very clean. You can also leave your vehicles parked there while you are gone on your trip for $5/day and they will provide transfers to and from the airport that is complementary. There are a lot of restaurants in the area and the hotel is located off of the main road so you do not have a lot of traffic noise. This hotel is wonderful in all areas and I would not consider staying anywhere else. So, if you are wondering if you should book this hotel, take it from me you won't be sorry. I would give them an A++.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear anitagjones, Awww shucks! You are making us blush! What an awesomely detailed review! We cannot begin to express our gratitude to you for taking the time to write this! Since we have established this is your go-to hotel, do not hesitate to ask us if there is ANYTHING you need. Clearly, you know you can. :) We will always aim to please at an A++ level. Especially because your kind words make it all worth it!! If we don't see you by then, we hope you have a FABULOUS New Year! Akhila

"New place to stay on day one of two day trip!"

5
User 22/12/2018

Excellent cleanliness. Decent pool. Comfy beds. Decorated well. Great breakfast. The jewel of this place is a woman named Mariama. Sweet, loving woman who has a feeling about her that makes you feel good after you leave her presence.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Red, Isn't Mariama just the most sweetest lady ever?!?! She's like a "mama" to us all here and we are so thrilled you were able to witness some of the love she has to give. Now you know you have to come back and visit her, right?! Thank you so much for taking the time to leave a lovely review! Have a wonderful New Year! Akhila

"The Best Hotel Anywhere"

5
User 19/12/2018

A friend and I were traveling to Florida and back and stayed at the Best Western before we left and upon our return. I got separated from my CPAP machine which helps me breathe at night. Gordon, the front desk manager went so far and above his duty to help me get my CPAP back. He even took it to the FedEx store, boxed it, labeled it sent it back on it's way to me. I say Kudos and more to Gordon at the Best Western Plus in Nashville. You'll be glad you stayed there

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jacqueline, You have to breathe!! We can't have you not sleeping well either. Gordon was thrilled to see your kind words and is very grateful for you taking the time to leave us such a lovely review. We sincerely hope you consider staying with us again during your future travel. Have a wonderful New Year! Akhila

"Here's the deal on Best Western Plus"

5
David A, Kirkland, Washington, United States 18/12/2018

I've stayed here many times and the property is clean, well maintained and they have a really good breakfast. The location is near the airport but a good base for exploring the greater Nashville area. Andrea, who works the swing shift, is great with customers and really goes out of her way to make everyone feel at ease and comfortable.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear David, We cannot begin to thank you for your continued support. We are extremely grateful for your repeat business and for taking the time to write such an amazing review. If there is anything else we can do to make this your home away from home, do not hesitate to ask. Hope you have a lovely New Year! Akhila

"Decent"

4
User 16/12/2018

Hotel was nice. Friendly staff, rooms were very clean. Airport shuttle was a little outdated and needs repairs, but it got me to the airport on time. Walls were thin, could hear everytime someone else on the floor opened their door or walked through the hallway. Vending machine didn't take credit cards, kind of inconvenience since no one carries cash anymore. Room service tasted good, but took forever to get to the room.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Stone, Thank you for taking the time to leave us a review. We are glad you were able to enjoy some of the positive amenities we have to offer. And do apologize for the ones where we missed the ball. We sincerely hope you consider giving us another opportunity to provide you with superior service. Happy Holidays! Akhila S

"Clean and Happy"

5
User 14/12/2018

We had an extended stay there since we left our Air BNB after one night and then were forced to stay an extra night because of a snow storm. Great desk people, a clean room, and overall well maintained property. Only drawbacks was the constant smell of chlorine by the elevators, across from the pool and a breakfast that could have been a little hotter. Not in the airport but easy to get to and maybe a couple of miles from the airport.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear James, "Clean and Happy" is what we aim for! We are so glad to hear you enjoyed your stay with us. And will definitely consider making improvements in areas of opportunity. We appreciate you taking the time to write us a review and hope to see you back at our hotel in the future. Happy Holidays! Akhila S

"Wish we could have stayed"

5
SandradOrillia, Orillia, Ontario, Canada 14/12/2018

We stayed 1 night before an early departure from Nashville. The hotel was clean and well appointed. We had to leave before breakfast but received a small bag of fruit for the ride. Our driver, Robbie, was friendly and really helpful and got us to the airport on time.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear SandradOrillia, We are so thrilled to hear you enjoyed your stay. Robbie is one of the friendliest drivers and we are glad he was able to help you guys out. We sincerely hope you will consider staying with us again in the near future. Happy Holidays! Akhila S

"Excellent"

5
User 13/12/2018

Room and common areas were very clean. Nice selection of teas and coffee for Kuerig. Mini fridge was nice. Clean and comfortable beds. Nice indoor/outdoor pool. Very modern. Friendly staff (Thanks Andrea). Enjoyed the breakfast. Breakfast area was kept very neat and tidy and there were nice places to eat. Enjoyed a quiet nights sleep. Will stay here again when I'm in town.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Now that's music to my ears!! We are thrilled to hear you enjoyed your stay. I know Andrea will very much appreciate your kind words and taking the time to leave such a lovely review. We can't wait to see you back at our hotel soon! Have a wonderful holiday season! Akhila

"My night at Best Western Plus"

5
User 12/12/2018

I was passing through town on my way to NC and I stopped by BW Plus (Nashville Airport). Gordon (the front desk agent) was extremely friendly and accommodating. He welcomed me with a smile and was kind enough to open the kitchen for me after hours. I will certainly stay here next time I'm in town.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Isn't Gordon just the kindest human being? We are thrilled to hear you enjoyed your stay with us and will certainly be back at our hotel. We are grateful for your time in writing this review. Hope to see you soon and have a wonderful holiday season! Akhila

"Awesome stay!"

5
doreen B, St. Albert, Canada 11/12/2018

We stayed for a week in November celebrating our 25th wedding anniversary. Hotel was very clean, room newly renovated, bed comfortable. Breakfast was delicious with lots of choices with very attentive service by Jayne and Marianne. the young man who was at the front desk was very helpful, as were all the employees at the front desk. The downtown shuttle is so convenient and a great price. The only thing missing is a room safe. I was a bit worried with the hotel being close to the airport but we only heard planes on the first night and after that they didn't bother us. We thoroughly enjoyed our trip and all the wonderful southern hospitality!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Doreen, The entire hotel family, including Jayne and Mariama loved having you guys at our hotel! You were such a wonderful couple to host and we hope to see you back at our hotel in the future! Thank you so much for taking the time to write a detailed review about your stay. Happy anniversary and hope you guys have a wonderful holiday season! Akhila

"Breakfast"

5
User 07/12/2018

Cheak in was easy and quick. Clean accommodations. Staff is helpful and friendly. Breakfast was awesome. Mariama was an awesome host and very helpful. Made our family feel like its only us here. Amazing experience.

"Hockey game"

5
michaelkarp7, Algonquin, Illinois 05/12/2018

1st time staying at this hotel. I figured on trying it since the price was great and alot of reviews I read praised this hotel. Im happy I did. I come 2 Nashville alot. And I stayed at different hotels and this will be my 1st choice in the future. I stayed at 2 other hotels very near by. Staff is wonderful. Front desk Andrea is awesome. Very pleasant, making sure you are happy at the hotel.

CustomerRelations247, Public Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you very much for your positive words! Our team, especially Andrea, will be happy to hear this! Thank you for choosing to stay with us and we will be thrilled to have you as our guest again.

"Nashville Rocks!"

5
Lisa M, Ann Arbor, Michigan 03/12/2018

Had a wonderful vacation in this lovely and lively city! This hotel was immaculately clean. The room was very comfortable and the staff was really nice. I really appreciated the front desk manager, Andrea. Her knowledge of the city, sites, and experiences to be had in Nashville was impressive and she was super friendly. Also, the continental breakfast was delicious! Mariama was so kind, accommodating, and greeted me with a smile every morning. You will love your stay at this hotel.

CustomerRelations247, Public Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
hank you so much for your glowing review of our hotel but especially for our team members, Andrea an Mariama! We will ensure that she sees this. Thank you too for choosing to stay with us and we look forward to having you as our guest soon.

"Excellent stay thanks to Andrea"

5
jerryv48, Mount Dora, Florida 01/12/2018

This hotel is convenient, clean with amazing customer service! A special mention to Andrea - thanks for making me smile with the popcorn and cookies! If I owned a hotel, she'd be the be the person I'd hire without question. She is a natural and epitomizes customer service! Thank you Andrea! You're the best!

CustomerRelations247, Public Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you very much for your positive review! We will ensure that Andrea sees this! Thank you for choosing to stay with us and we look forward to having you as our guest again, soon.

"Clean and friendly!"

5
User 01/12/2018

Looking for a hotel in Nashville I came across this Best Western Plus because of its reviews and pricing. After staying here 5days, this hotel is clean and super friendly staff. Thank you Andrea and cleaning staff on the 4th floor!! Thank you for a great stay here at this hotel.

CustomerRelations247, Public Relations Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you very much for highlighting Andrea's role in making your stay pleasant. We will ensure that she sees this review. Thank you too for choosing to stay with us and we look forward to seeing you again soon.

"Awesome"

5
User 28/11/2018

The staff was very nice and helpful. We were asking about things to do around town and Rachel told us to visit Opryland. It was very beautiful and a great recommendation. Nashville is an amazing place and we were showed great hospitality.

"Very Pleased!"

5
User 27/11/2018

We stayed there the night before our flight to Europe, and the night we came back, leaving our car there while we were gone. Both nights were a very pleasant experience. The staff was friendly and helpful. Andrea helped us the night we came back from Europe, and after a long 24hrs of traveling, it was nice to see a friendly American face! :) The rooms were clean and the hotel was quiet, we will definitely stay here again.

"Very plesent stay and friendly staff"

5
User 25/11/2018

Staff was very friendly and welcoming , breaksfast was serve every morning and it was not only continental, it was like a buffet with many options to eat and delicious coffee. Mariana was very friendly and always asking to see if we need it anything else for breakfast. I will definitely stay here again.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Isn't Mariama the sweetest person ever? We are thrilled the most important meal of the day had a good start. We are already looking forward to your return trip! Sincerely, Akhila

"Nice Place to stay"

5
User 25/11/2018

Great staff. Clean hotel. Price is right. Mariama, and the front desk staff were wonderful, during a very difficult personal visit. Good close by restaurants. This was my first stay in Nashville. Overall, everyone we have met, has been so nice to us. Typically we stay at Hilton hotels, but I got in late, and went to the first hotel that was reasonably priced, and close to the airport. The rooms are smaller than Hiltons, but every bit as clean.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Todd, Thank you so much for the wonderful compliment! Mariama is like a sweet mom/grandma for us and we are glad she was able to assist you during your difficult visit. We all hope everything goes well for you and we hope to see you back at our property soon! Sincerely, Akhila

"Great stay"

4
User 20/11/2018

Very welcomed retreat after a long day of traveling. The rooms were clean, front desk staff was super friendly and our welcome was great. The only disappointment was the gravy at breakfast. Thank you for giving us a great stay.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear guest, That's sad to hear about the gravy! We get many compliments on it. May we ask your preference? Might be time for a taste testing event! We hope the rest of the amenities you enjoyed will be incentive enough to give us another opportunity. We hope to see you soon! Warm regards, Akhila

"Cheer competition"

1
User 20/11/2018

I stayed at the Best Western for a cheer competition on the weekend of November 16th. During check in, I informed the front desk woman Andrea that I would be splitting the cost of the room with another guest, and I would be paying for my part in cash. She told me that she would make a note of that, and it wouldn't be a problem. At check out, she still charged my card. I reminded her that the other guests and I were splitting the cost. Long story short, we were charged for the room twice!! I called to try to get this straightened out, and was not given any answers. At the moment, I'm out almost $300. I am very upset about this and the way it was handled!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Carrie, I cannot begin to apologize for the inconvenience you faced! Front desk does get a bit hectic at times and human error happens as much as we try to prevent them. This doesn't justify the trouble it caused you. However, I was told our DOS, upon speaking with you was able to fix it right away and we are glad the funds made it back into your account swiftly. If there is anything we can do for you, please do not hesitate to reach out. Again, please accept our sincerest apologies. Best, Akhila

"Cheer competition stay"

5
User 18/11/2018

Our cheer team booked this hotel for our Nashville competition. The staff was so amazing and welcoming. They truly enjoyed having the girls and shared the excitement with other guests. The other guests even got up early this morning to see the girls off and wish them luck! Poor Andrea, we had a large group and she was so accommodating. She helped with towels, pool towels, questions and always had a smile on her face. I truly enjoyed her sunny disposition and wonderful attitude. At breakfast this morning, Jayne and Mariana were so excited to see us. It made my morning. They told me they've been so excited about us coming and were happy to take care of us. Their breakfast was amazing too. They made sure to keep everything stocked and had a smile for the girls. The staff truly made this an enjoyable first competition and I couldn't be happier. The hotel was very nice and I loved the location. It's close to everything but not in the middle of it all so it was easy to get to and get out of daily. The beds were comfy, pool was clean and everything smelled amazing (like citrus). Really good job Best Western! Thank you for a great stay.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
WOW! What a wonderful review! You know, this is EXACTLY what we strive for! And they say you can't make everyone happy. Well, I think that theory might not be true in this situation. Because, Jayne and Mariama were right! We were looking forward to hosting your group and rightfully so! They were the sweetest girls we ever met. And all of you were such a delight to host! We are thrilled everything went well and hope to see you all back at our hotel for future competitions! Sincerely, Akhila

"Bill California"

5
Camper00997823163, Huntington Beach, California 17/11/2018

We stayed at the hotel on our vacation trip to Tennessee. The place was extremely clean. The beds were comfortable. The staff were all friendly and helpful. And, the breakfast was incredible- the best hotel breakfast I've ever had.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Bill, Wow! Thank you so much for the awesome review! We sincerely appreciate your business and hope to see you back at our hotel in the future. Sincerely, Akhila

"Everything but the beds"

4
User 17/11/2018

People up front are super nice, pool was clean, breakfast was great-especially sweet lady walking around checking on guests. My only issue was the bed. It's is very very firm. Made for uncomfortable stay. I had to pop Nyquil on night 2 so I could sleep through it.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Nicole, Thank you so much for taking the time to leave us a review. It is very important for future travelers to understand guest's perception so they can book accordingly. We apologize for the firm beds. Would you mind giving us another opportunity? Maybe we can add a comforter to soften things up? We truly hope to see you back at our hotel in the future. Sincerely, Akhila

"Girls Trip"

5
User 14/11/2018

I love everything about this Best Western. I love the water wall in the lobby it is very pretty. I also like the breakfast. I like how the lady goes around and ask how was everything instead of sitting in the back. The rooms are nice and clean. The front desk girl who helped up she is pregnant I think her name is Raquel or Rachel. She was so sweet and always smiled. I would definitely stay here again.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
And we love you!!! It's amazingly sweet human's like you we strive to do our best for. Our doors are always open for you and hope to see you back soon. Maybe you can come back to visit Rachel's baby!

"Affordable for college tour"

5
thc0m, Austin, Texas 12/11/2018

Very nice and super clean new hotel. While it wasn't close to the more central Nashville college we were looking at, the price was excellent and proximity to the airport was convenient for an early morning flight. The staff was excellent. Extra kudos to our breakfast host, Marianna, for high quality service and attention.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Future Nashvillian, We pride ourselves in clean and affordability. We are thrilled you enjoyed your stay and hope Mariama showed you a bit of Nashville love you'll receive if you pick a college in our town. We wish you all the luck in your endeavors! Best, Akhila

"Weekend get a way"

5
User 11/11/2018

This hotel is awesome! Breakfast was hot and delicious. They also have Monarch Pick up that'll take you to Downtown Nashville for $10 round trip. Room was clean. Highly recommend this hotel. Staff was friendly and accommodating. Breakfast attendant was very polite and kept food bins full. They had waffle maker, eggs, sausage, bacon, apples, banana,oranges, and yogurt. They also had bagels . Food was great! My husband and I went down for a weekend and had a blast!!!We'll be back and will book this hotel again. It is only a 15 minute drive to Grand ol Opry and Opry Mills mall. Mall is very nice. Order tickets early for yours if Grand Ol Opry . Please visit Mission BBQ for great food. They're located inside the mall. Everyday at Noon they play our National Anthem. It's great to see this support for our troops.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, What a wonderfully detailed review!! You must be a professional at this because you highlighted all of our key areas! Thank you sooo much for taking the time to give us such an awesome shout out! We are thrilled you enjoyed your stay and hope to see you back at our hotel in the future. Sincerely, Akhila

"PLUS is the Key Word"

5
TexanReviewer, Seabrook, Texas 07/11/2018

Our front desk staff was a young lady who was the best! I wish I could recall her name. This Best Western Hotel stands out more than any other Best Western Hotel that we have stayed at. I am assuming that is why it is a PLUS rated property. Parking was included in the nightly rate. The room was spacious, the beds had pillow-top mattresses and the bathroom had a foul odor fan. The pillows were perfect. The hotel has a shuttle that is convenient for guests going to downtown Nashville. I will forever consider staying near an airport in the future if these are the typical amenities.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Texan, You, my friend, are ALWAYS welcome at our property! Thank you so much for the amazing review! I believe I can guess which young lady you might be referring to and will be sure to pass along your kind words to her. We hope to see you back at our facility in the future. Sincerely, Akhila

"Pleasantly Surprised"

5
Lori M, Blenheim,Ontario 07/11/2018

I could not believe how friendly and accommodating the staff were at this hotel! Everybody went out of there way to help us. It is an extremely clean hotel that appears to have all been updated. Not very far from downtown so Uber was fairly cheap! I would recommend staying here oppose to downtown

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Lori, Oh wow!! What a sweet review! Thank you so much for catching the true essence of our hotel. It's friendliness!! It's mainly because we all love what we do and love working with each other. That's our secret. Shhhh!! Don't tell anyone. :) Hope to see you back at our hotel! Sincerely, Akhila

"Best Breakfast Ever!"

4
User 06/11/2018

Jayne is the woman who cooks and takes care of the breakfast station and she does an amazing job! She's very personable and polite. She made our stay great! Our room door didn't lock when we arrived so we had to wait for maintenance. This was our only negative experience.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Guest, Isn't Jayne just the sweetest angel ever?! We are so glad you enjoyed your stay because of her. However, the lock has since been replaced and won't have those issues again! We hope to see you back at our facility in the near future. Sincerely, Akhila

"Great place to stay near Nashville airport"

5
User 05/11/2018

Everyone is SO friendly and helpful ... The hotel is very clean and pleasant. And it's very convenient to many Nashville destinations. Thanks especially to Andrea at the front desk and Mariama and Jayne in the dining room.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Andrew, You highlighted our key ladies here! Aren't they just the most awesome team you ever met?! We are thrilled to see you enjoyed your stay and hope to come back for more love from the ladies! Sincerely, Akhila

"Dining"

5
User 04/11/2018

Just want to say a big thank you to Mariama at Best Western Plus in Nashville TN for making our stay very welcoming. She was very friendly and attentive every morning for breakfast. Her service was excellent. I would for sure come back.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Nadis, Isn't Mariama the sweetest and most loving being ever?!?! We are so lucky to have her back at our hotel because it's like a family here. We are thrilled to hear you were able to enjoy that little piece of love. We hope to see you back at our hotel soon! Sincerely, Akhila

"Best Stay"

5
jamescV73FR, Easley, South Carolina 01/11/2018

We really enjoyed our stay. The room ws very nice and Breakfast was excellent. For breakfast you had a large selection to eat which the food was very good. The lady, Jane, that took care of the food was very nice and kept everything for us to eat. There were also a lot of fast fod and other types of resturants nearby. It was not a long trip to go see the intresting things in Nashville. I would reccomend this hotel to everyone.

"Front Desk Clerk"

5
User 30/10/2018

Rachel was really helpful and very sweet and professional. I called and came to the desk a few times during our stay and she was always pleasant each time we spoke. I would my stay and Rachel 5 stars!!!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
WOW!! Rachel would love to see such an awesome review posted about her. Thank you sooo much for taking the time to give her a shout out. She is the newest member of the team and we are happy to see the level of response she is generating. It's guests like you who help us understand our team AND gives the team members some encouragement to continue doing the hard work they do. I'm sure Rachel will be looking forward to your return visit. Please know our doors are always open for you!! Sincerely, Akhila

"Couples Get-a-way!"

5
catyloo378, Fordsville, Kentucky 29/10/2018

Perfect for air travel. For $5 per night, you can leave your car while away. You are not required to stay a night at the beginning or end of trip. We did not fly, but we found the beds very comfortable with lots of pillows. Our room was 211 and was near the elevator. The refrigerator was helpful. I thought there was going to be a microwave, but not needing it, I did not miss it. The breakfast is a full breakfast with bacon, sausage, eggs, gravy, biscuits, waffles, bagels, yogurt, juice, etc. It is served by Nariama who makes you feel like you are visiting her home. The desk clerk Andrea also goes the extra mile to make you feel welcome. The room was clean, and the heat was consistent. The shower was just right. The room is especially set up for the business traveler with an emphasis on comfort. Not luxurious but comfortable. There are several restaurants nearby. We ate at Darfons, and the food was excellent. We also ate at the KFC, and the staff was friendly and the food tasty. There also is an indoor/outdoor pool, but while we did not use it, it looked nice. We attended the Country Classic music show at the Grand Ole Opry House near Opry Mills and did a day trip to Cool Springs Mall and Franklin, TN. Interesting but bring a large wallet if you plan to make a purchase in the Franklin shops. Finally we went to the Nashville Flea Market, one of the top ten in the U. S. With all our moving about, it was great to have a quiet, comfortable place to stay that was reasonably near our activities.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear catlyloo378, WOW!! What an AWESOME review! You know people are going to think we paid you for this, right?!! Thank you thank you thank you soooo much for taking the time to write such a detailed review! Andrea, Mariama and the rest of the team truly appreciate your kind words as that's what makes all the hard work worth it. Our doors are always open for you and we hope to see you back at our property! Again, thank you so much! Akhila

"Pleasantly surprised"

5
tmg209, Cape Cod, Massachusetts 28/10/2018

I had done a little bit of research prior to booking this hotel online. Mind you, it was a last-minute booking so I was scrambling but I do pay attention to these reviews. Not only was the value perfect, considering the close location to the downtown area (6-7 miles at best) but the staff and the rooms (updated and clean!) were exceptional. We interacted primarily with Gordon at the front desk, who not only made exceptional suggestions for sight seeing ventures and food, but had exemplary customer service skills. A true gentleman who made us feel right at home and was good natured enough to put up with my spouse's off the cuff teasing!!! Thank you Gordon and to Andrea for having the exceptional managerial skills to hire you ;) All in all, a very pleasant stay at a hotel that I'd be happy to return to!!!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear tmg209, Now that's what we are talking about! Gordon and Andrea are our rock stars and we are thrilled they were able to provide a lovely stay for you! We all really appreciate you taking the time to write a detailed review as this is what makes all of the hard work worth it. We are already excited to have you come back! Sincerely, Akhila

"Highly recommend "

5
User 27/10/2018

We had the best stay! We were just here for one night but will remember our experience should we come back through Nashville. The bed was perfectly firm, breakfast was quite an expanse, the room was clean and modern. The staff was awesome, from our check in experience, breakfast staff, & kind housekeeping personnel. Gordon even called us after we had left because we had forgotten a few items in the room! Above and beyond. We are so grateful! Highly recommend!

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jos, Thank you so much for taking the time to leave us such an awesome review! Gordon and the rest of the team really appreciate it. It's kind words like yours that make all of our hard work worth it. We hope to see you back at our hotel in the future! Sincerely, Akhila

"Great customer service"

5
icreate2c, Nashville, Tennessee 26/10/2018

Great experience from the time I got there till I left. Rachel helped me get set up with my room and every staff member was polite as well. Def will be back. Room stocked great as well. Food was tasty as well.

"awesome"

5
Mike M, Spencer, Iowa 24/10/2018

Wonder stay on return from a 5 day trip to DC. Facility is in excellent shape. Staff is friendly and very helpful. Late nite pick-up by shuttle was good, friendly driver. We used Park and Fly to park our car here for the trip so we also used shuttle to take us to airport which worked out well and cheaper than airport parking. Breakfast was good, but normal stuff on it. We are Rewards members so we stay at some BW when we can. This one is top notch. Maybe a little pricey for its location, but not too bad. Will stay here again anytime we fly out of Nashville, which is a nice airport.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Mike, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Very impressed"

5
User 21/10/2018

The staff was awesome and super friendly. We were helped at a front desk by Andrea that was very accommodating. Breakfast was great and the rooms were very clean. Two thumbs up for these guys. I would definitely stay here again.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jared P, And you are awesome for taking the time to leave us such a sweet review! Andrea and the rest of team thank you from the bottom of our hearts for taking the time. We are already looking forward to your return trip! Sincerely, Akhila

"Exceptional service"

5
jeffreynstruthers, Logan, Utah 21/10/2018

Everything about our stay was great! The beds were really comfortable. Andrea at the front desk was awesome! She was super helpful and friendly and gave us great recommendations on things to do. She was also really quick to get us checked in. Highly recommend.

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear jeffreynstruthers, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel and give Andrea a shout out! We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Top notch all the way."

5
Frugal44, Oklahoma City, Oklahoma 19/10/2018

I love the smell of the soap and lotion. Jayne who serves breakfast does a wonderful job and with a smile on her face.The breakfast was delicious. More choices than other Best Westerns. In room kerug coffee. Nice split bathroom with separate room for tub/toilet

AkhilaS51, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Frugal, And we love that you enjoyed your stay! And glad the hard work we put into cleaning shows or rather smells! LOL Isn't Jayne just a sweetest thing ever?! Thank you so much for taking the time to leave us a lovely review. We hope you consider staying with us again. Sincerely, Akhila

"Great staff"

4
User 17/10/2018

From the front desk to the kind lady that took care of the breakfast, to housekeeping everyone was so kind, very helpful. We had a very good stay will definitely go back. The pool was very clean, the fresh baked cookies and popcorn in lobby were a treat. We especially liked how clean everything was. Very close to Airport yet quite. Quick jump on freeway to all the Opry fun spots. Breakfast was very good. Like I said I will go back.

"Great sleep"

5
GandGTraveler, Tucson, Arizona 16/10/2018

Was just in town for one night to visit friends and tried this hotel near Nashville airport with lots of other hotel choices nearby. Checkin was swift and friendly. The room was modern, clean and quiet. The bed was GREAT, firm with great pillows that allowed for wonderful sleep. The room was opposite the ice machine but everything was quiet except for the occasional plane overhead. Breakfast room was large with different types of seating with adequate food choices that included eggs, cereal, yogurt and fruit. A great option near Nashville Airport.

"Such a perfect stay"

5
User 15/10/2018

From the moment we stepped inside we were treated with courtesy and patience. Andrea as well as the night concierge was more than happy to help accommodate our every need. The room was immaculate and had the comforts of home. My room was a king suite with the most comfortable bed big enough for my daughter and me. The layout is too cool! A closet equipped with an ironing board & iron / hangers too with dry cleaning avail if needed separates the bedroom from the sitting area that has a full size couch,desk, and a second TV monitor ,( especially nice since I wake earlier than my child.) My room also had a mini fridge and microwave/ complimentary k-cups and a Keureg brewer. The bathroom is separate and has a full size bath tub .Very cute and spacious room. The housekeeping is always around if you need an extra something and they're happy to oblige. What really impressed me was the breakfast buffet. It was one of the best I've seen. The staff was so efficient at keeping it stocked and was thoughtful enough to make sure we made it in time. Everything was delicious. I'm so happy we chose Best Western Plus Nashville Airport Hotel. I wioulc stay here again and recommend anyone else do the same. Ps. The Halloween decorations are so cute- I had to FaceTime my grandchildren to show them.( bookied our stay in mid October.)

"supper clean and friendly attentive staff"

4
User 15/10/2018

The room was spacious and immaculately clean. My experience with the staff was excellent and they were kind, helpful and attentive. Andrea was courteous and assured that we enjoyed our stay while we were in Nashville.

"Nashville for a few days"

5
Saki1at714, Brea, California 14/10/2018

Best Western was very nice. Clean, quiet and well situated near the airport. They had a shuttle to and from Downtown Nashville for only $10 per person(Monarch). The woman that checked us in, Andrea was extremely friendly and helpful with what to see in Nashville. We went to Prince's Hot Chicken on her suggestion as opposed to Hattie B's or some other hot chicken place. Well worth the wait. Andrea was there all three day we were here and was always cheerful. Also would recommend the on and off tour to get your bearings and see the city. Being a Johnny Cash fan, we hit the museum. Filled with great stuff and information.

"Exceptional!"

5
Natalie_Wilhelm_21, Nashville, Tennessee 10/10/2018

Friendly and accomodating staff. My family and I were very pleased with the warm and delicious breakfast and the options available, there's something for everyone! Jayne - we appreciate you and your exceptional service!

"To see a concert"

4
Vtjtn, Knoxville, Tennessee 09/10/2018

An extremely clean hotel, comfortable beds, appears to be recently updated. Clean carpet! Helpful staff.We were very pleased with accommodation. Used the shuttle to go downtown the price was great for a round trip. This is not a hotel sponsored shuttle, but staff was great to schedule for us. Be sure to ask about this. This hotel provided all we needed especially for the price we paid.

"Very nice hotel"

5
ertla22, Nitro, West Virginia 09/10/2018

The hotel was nice, in a very nice area. There were a lot of restaurant choices but it was kinda far from downtown Nashville and hard to get through the traffic to get there. Still really nice place and I would stay there again

"Great place to stay!!!"

5
tcatrettmax, Prattville, Alabama 08/10/2018

Beds are extremely comfortable. Location was convenient to anything you needed, used uber to get downtown. ($12/$25) staff was extremely helpful and friendly. Nice overall trip and stay would highly recommend staying here.

"Clean, Friendly, Convenient"

5
cville_traveler_94, Charlottesville, Virginia 06/10/2018

Our room and bathroom were clean, the service was friendly and helpful, and it was an easy drive in and out of Nashville for tourist activities. It was definitely worth the short drive to save a lot of money on lodging and parking to stay at this nice hotel.

"Great Decor and be sure to use the shuttle service to/from downtown"

5
Merl R, Bakersfield, California 04/10/2018

Stayed here four nights for a wedding celebration. The hotel decor is unique. The staff very friendly and helpful. We used the shuttle ($10 per person) to take use downtown and return. The shuttle really lets you "unwind" downtown while remaining safe. Hotel is within walking distance of fast food places and its location is very near the highway.

"Great Find!"

5
User 04/10/2018

We really liked this hotel. It was SO clean and the staff was so helpful. Andrea went above and beyond to make us feel welcome. Jayne was so sweet at breakfast too! We were very pleased. It made for such a nice trip to Nashville. By the way, the pool is neat and the coffee is great!

"Surprisingly good"

4
User 03/10/2018

Located near the Nashville Airport there is also a shuttle back and forth. The hotel is very clean and looks new. Definitely better than all the other hotels nearby. Staff was very friendly and very helpful. The Wi-Fi, the air conditioning walked very well. I did not have breakfast so I cannot comment but it is available free of charge. overall it was very reasonably priced compared to the other hotels near the airport and I would definitely stay here again.

"Enjoyable stay!"

4
kebass, Gilbert, Arizona 02/10/2018

The service at the front desk and valet was excellent as was the location. The shuttle to/from the airport was a bonus. Also they let me leave my car in their lot while I flew out of town for only $5/day! Win! The breakfast was good and the staff there went above and beyond. The rooms were nice but could have used a blanket or two.

"great hotel"

5
spitfirepip, Maidstone, United Kingdom 01/10/2018

good friendly staff Andrea was particulally helpful with lots of question from us as to what to do in Nashville really useful whistle stop tour to a new and vibrant city old combined with new made it goodInfernal aircon unit though just would not shut down going all night and noisy !!!!

"Great hotel by the airport"

5
mamachicklet1, Sharpsville, Pennsylvania 28/09/2018

Had a wonderful stay at this hotel . Close to the airport, and they have a shuttle that runs to Downtown Nashville every hour for a $10 fee. No need to fight the traffic and struggle to find parking.Good breakfast and friendly , helpful staff.

"Music City Visit"

5
Stone R, Venice, Florida 28/09/2018

Wonderful stay so far. Friendly and helpful staff, clean and spacious 2 room accommodation (sitting area w 2nd TV), big beautiful bed so comfortable, frig and microwave, and way above standard complimentary breakfast. Mariama was the breakfast attendant and could not have been more on top of things.... waffles, eggs, bacon, hot biscuits and gravy, yogurt and much more! This was a big plus for us!

"Outstanding "

5
Douglas S, Coralville, Iowa, United States 27/09/2018

This is one of the finest hotels I have stayed at and I have traveled a number of years for business frequenting many of the major chains. Extremely clean and a very friendly staff. Very spacious room and clean and comfortable as well. This is the 2nd Best Western Plus that I have stayed at and if all of the Plus hotels are similar I will start staying at more of them. Highly recommend this location.

"Grand Ole Opry Visit"

5
User 27/09/2018

At the Hotel the desk clerk Andrea was amazing. She was very nice, helpful, well informed, printed us information and gave us directions to all the destinations we were wanting to see. She is a very upbeat person. Definitely an asset to the Hotel. The woman in the Breakfast area, Jayne, was also very personable. She kept the eating and food area spotless. Great cook and very accommodating. I would have no problem staying at this location again if I am in Nashville again. I was pretty well located for what we wanted to visit. Thank you.

"Great Breakfast and Rooms!!!"

5
User 25/09/2018

The breakfast was very good and there was a huge selection. The area was very clean and tidy. Mariana was so sweet and made sure everyone was taken care of! The rooms are a nice size and very clean with comfy beds!

"excellent customer service"

5
Trisha4travel, Brentwood, Tennessee 20/09/2018

I was greeted as I walked in the door by a super friendly and welcoming front desk attendant. She was so professional, nice, to the point and recognized that I asked for a first floor room and saw that I received one. The hotel and my room was decorated very nicely. My room was very spacious with comfortable beds. I left very early for a flight the next morning, so I did not eat breakfast there. The airport shuttle driver was prompt and ready to leave at 4:45 am! You will hear some planes taking off and landing, so keep that in mind.

"Excellent service."

5
posionone, Hagerstown, Maryland 19/09/2018

Room was spacious and comfortable. Front desk staff was very helpful. Very pleasant to chat with. Breakfast was good everyday. Food was hot and there was plenty to choose from. The lady that took care of the breakfast service, was kind and caring. Very helpful and made sure that you had everything you needed. The cleaning staff were great. They gave extra coffee pods for the kerrig. That was great saved several trips down to the lobby. The toiletries were citrus smelling. Towels and bedding were great. I would definitely stay here again.

"Wonderful Place To Stay!!"

5
User 18/09/2018

The hotel was Wonderful! The staff was Kind, Accommodating, and Professional They went above and beyond to make sure my son and I were comfortable. Special thanks to Marianna and Andrea - You guys were the Best!!

"A place to rest"

5
User 17/09/2018

We travel about 3 times a year and always try to find a nice as well as safe place.this best Western plus just as it's name safe clean spacious room nice accomadating folks work here willing to help anyway the breakfast more than a continental hot and staffed no stress here easy Access off interstate with elevator wheel chair accessable enjoy your stay

"Really nice place to stay close to the airport"

5
User 17/09/2018

We had an early flight so we decided to spend the night in Nashville instead of driving the almost 3 hours fighting the traffic. Our room was ready when we arrived and the staff was very efficient getting us registered and checked in to our room. We also signed up for the park and shuttle to the airport. They only charge $5 per day and will carry you to the airport and will pick you up when you return from your trip between the hours of 4 am and 11 pm. The breakfast was delicious and something for everyone. They have traditional breakfast food including bacon, scrambled eggs, sausage, gravy, biscuits, etc. Also cereal, yogurt, fruit, oatmeal etc for lighter fare. Of course milk, coffee, juice and water were available as well. The only problem we encountered was our shuttle. We had signed up for the 8 am shuttle and at 8:05 he hadn't showed up. When we inquired about the shuttle, the desk clerk, Andrea, said there wasn't any shuttle scheduled for this morning but she would see what she could do. In just a few minutes Andrea and the manager on duty called an Uber driver and we were on our way in just a matter of minutes without any charge to us. We really appreciated their response. Somehow the afternoon staff of the previous day had not completed the schedule and our shuttle fell through the crack. But all's well that ends well and we would stay again at the Best Western Plus in Nashville near the airport.

"Nashville birthday trip"

5
User 14/09/2018

The hotel looks recently renovated. Nice updated decor and furnishings.The Bedding was very luxe and comfortable. Breakfast was good and Mariama was delightful and very hospitable. Hot biscuits, eggs, sausage and waffles were very good. My travel companion ate it in a matter of seconds. I'm glad I got to try a taste before he wolfed it down... Greedy idiot. Close to airport so take the shuttle so the taxi doesn't charge you $25.

"Amazing!!"

5
Chey3579, Green Bay, Wisconsin 07/09/2018

Perfect place to stay in Nashville!! I'm extremely picky about cleanliness and this hotel met my high standards. Plus, the staff is very friendly and the breakfast is great! It's a quick Uber or Lyft to downtown, and you get a free shuttle to and from the airport. 100% recommended from expects rooms to be sparkling clean!

"Loved it!"

5
User 31/08/2018

I loved my stay at best western! I owe it to Jayne at breakfast!! She always made sure I had what I needed and was so nice! She greeted me each morning and always asked me how my breakfast was. The breakfast area was clean at all times! Her service was a blessing!!

"The eggs are great"

5
joahspaniel, Nashville, Tennessee 31/08/2018

We had to come in for a wedding. It's a great location by the airport, it's very clean, and Jayne's eggs in the morning don't need any salt or pepper because they're pretty dang good. Would recommend this hotel.

"Hidden Gem !"

5
jeffryewalton, Saint Louis, Missouri 29/08/2018

Nothing it was great !!!! Ana and the team was very helpful with anything I needed . Ana made sure that everything I needed was taken care of. Can wait to come back and visit. Anytime I am in Nashville this will be the only place I stay ! Thanks Jeff Walton

"Value and Service Top Notch"

5
KGH57, Halifax, Canada 29/08/2018

My wife and I just returned from Nashville. We decided to stay at the Best Western Plus Nashville Airport and our experience was exceptional. The rate was competitive with other area hotels but half of the downtown rates. A $10 return trip buy shuttle each day was far less then the $9.00 an hour parking rate posted downtown plus do you really want to drive down town anyway? The price at those hotels does not include parking. ($35-40) The Best Western was clean, simple but everything you need, A free hot breakfast, free parking and friendly staff. A special shout out to Andrea at the front desk for her help and infectious energy in helping on every request. Kent and Elaine Nova Scotia Canada

"Good hotel with friendly staff."

4
trlandon, Spring Creek, Nevada 29/08/2018

The hotel maintains the Best Western standard. Staff was very professional and helpful. First time to Nashville so this was one of my first experiences. I guess it is now referenced to Nashvegas. I am from Nevada and wanted to get away from Vegas so not thrilled, but not the fault of the hotel. This hotel did a great job of proving me with a great first impression of Nashville though. Bed was a little firm for my liking.

"Worst stay ever anywhere "

1
User 24/08/2018

I follow trip advisors reviews and ratings and have not YET been let down. Until this hotel. I can not even fathom how anyone could give this hotel a positive review. Too many disappointing things to list them all but a few are Hardest bed I've ever slept on and I've slept on the ground in the Marines. To say the value was poor would be like saying the native Americans got a good deal on manhattan for a handful of beads You have to pay for water in a 180$ room? If this room were 80$ I would still say so so value. Trust me do one of two things either pay the 20-40$ more for a better hotel of which there are plenty or just find the cheapest hotel nearby you'll feel better about what you spent either way

"Wonderful Hotel"

5
Sara S, Kingsport, Tennessee 21/08/2018

My family stayed at Best Western Plus Nashville Airport before flying out the next morning. The location is excellent for easy access to the Nashville airport. The hotel lobby was very clean and well kept. The room was spacious and clean. The beds were very comfortable with extra pillows which is a bonus. The front desk staff was courteous and friendly along with being very knowledgeable and professional. We will definitely stay here again.

"Great place for busy travelers"

5
User 20/08/2018

Great place to stay when flying into/out of Nashville: In proximity to BNA, the hotel shuttle service between 4am-11pm is excellent. After a long trip, there was ice water infused with fresh oranges in the hotel lobby - refreshing to take a swim in the pool (hours 7am to 11pm actually allow busy professionals traveling for business to actually use the pool. Room is nice and neat and inviting, comfy bed, nice new Keurig coffee machine in room... and friendly service at the front desk. Will definitely be back.

"Great Weekend Visit"

5
711tippyp, Knoxville 20/08/2018

This was an excellent trip from check in to check out. I loved how clean the room was. This is probably the cleanest bathroom I've ever had in a hotel. It was a good location for what I was there for. The staff was super friendly and helpful. I didn't catch the name of the lady who checked me in but her and Andrea who checked me out were all very lovely people. I would definitely recommend this hotel to travelers.

"Nicely located"

5
User 20/08/2018

We enjoyed staing in this hotel. Convinient access to nashville attractions and restaurants. The front desk staff was nice and helpfull. Andrea was nice, helped in any question and request we had. Thanks Andrea! The breakfast was good and the dining room was pleasent.

"Great Hotel"

5
User 13/08/2018

Great hotel. Very clean and staff was over the top helpful. Arranged for shuttles to take us downtown Nashville. Pool area was very clean. Breakfast was fresh and hot daily. Server on site during breakfast to help out with any special needs.

"Nice, clean and comfortable"

5
amedlen75, Lawrenceville, IL 13/08/2018

Stayed overnight to go the the Opry. Room was clean and comfortable. Water pressure was too low but the room was perfect overall. I always stay Best Western when I can they are pretty consistent and rooms are always good.

"Great hotel! Especially Maggie from the front desk!"

4
User 13/08/2018

Maggie at the front desk was so amazing! It was a great stay! She was very kind and understanding and really helped us out. It was refreshing to see such great service! Would stay again! The lady who makes the breakfast was also so amazing and kind!

"Lady Truck Driver hotel visit"

5
Zelda C, Texas Gulf Coast, Texas 03/08/2018

My job requires my too stay in hotels. I love this hotel. Rooms are clean, the breakfast is plentyful and Andrea and the staff are really nice. When I come back to Nashville, I know where I am going. Best Western Airport Hotel.

"Staff is always very helpful and always takes great care to so."

5
User 03/08/2018

Anna there always helps me with reservations and always makes sure my stay is excellent there. She as well as Akilla, the general manager, always makes my stay there enjoyable. This location is the best hotel in the whole state!!!! I will continue coming there as often as possible.

"Great Staff and a Great Stay"

5
User 02/08/2018

Awesome Hotel with some amazing staff. Place is clean and rooms are immaculate. From the moment I walked in Ana was professional, polite and provided great local knowledge on places to eat/party. The breakfast was always good and Jayne makes sure you get everything you need. She was fantastic, ensuring a great experience every morning. Chuy was helpful and informative when I had a question about the property. Can't say enough about this place. I definitely recommend it for anyone staying near the airport.

"Great hotel for Value and convenience"

5
User 01/08/2018

Not the fanciest or luxurious but met our needs, excellent staff attention and breakfast meal was very nice. Also, provide a 3rd party shuttle service into downtown for $10 roundtrip which we used quite a bit...very convenient.

"Great experience!"

5
luvdance98, Newmarket, New Hampshire 30/07/2018

Andrea was very helpful. Great hotel and location for the price. Shuttle service to the airport was good. Amazing hot breakfast. Very clean room. Bed was super comfy. All staff was very friendly and helpful.

"Great Stay and Wonderful Hospitality"

5
User 27/07/2018

My family and I stayed for a week while my fiance had work training. We dreaded the "hotel burnout" but that never happened on this trip. The breakfast was always fresh and we felt at home. Jayne always made sure that our breakfast was fully stocked. The pool hours were long and my kids loved it! The beds were comfortable and the fridge in the room was very cold. The only "negative" thing I could say is that I wish there was a microwave in the room, but we made do.

"Wm and Terri Ploof"

5
User 25/07/2018

This has been one of the most pleasant hotel stays we have had,ever. The hotel staff,from the front desk to the housekeeping staff,and everyone in between were friendly,courteous and efficient. My wife and I were newcomers to Nashville and the staff helped us with every thing we needed, including how to use the shuttles,how to call for Uber and where to eat. The housekeeping staff were more than friendly and helped us with all of our requests. The breakfast was excellent and the woman supervising it (sorry,forgot her name)was very,very kind and did a great job keeping up with the constant flow of guests eating at her tables. The room was clean,beds were easy to sleep on and,as I said,the housekeeping staff were great. Over all my wife and I give this hotel a definite five stars.

"Love best western nashville airport"

5
wailuakaipuhaa, Lihue, Hawaii 23/07/2018

The staff was EXCELLENT, for two weeks from check in to check out. The front desk girls Maggie and Cherryl and Andrea (Angela?) were were very helpful and friendly every day. Janey made breakfast very enjoyable always asking how your food was how your day was etc. Room service also did an excellent job cleaning the room. I would definitely recommend this hotel to anyone.

"M"

4
maxsanz, Chocowinity, North Carolina 23/07/2018

Stayed 5 nights. Nice hotel, good value. Nothing fancy, decent breakfast. Easy driving distance to Nashville. Close to airport, assume has airport shuttle but not certain. Quiet, clean, safe. Didn't have microwave in room but one in common area.

"Nice Hotel"

4
whitetn, Chicago 22/07/2018

I was in town on business and decided to stay at this hotel. The location is great as it is right off the expressway. Plus, there are some restaurants within walking distance to the hotel. Also, the hotel has a free shuttle that can pick you up from the hotel. The shuttle drivers were nice. However, we had to wait almost a half hour for a shuttle to take us back to the airport. My room was ready when I arrived which was great. I was pleasantly surprised by the newness and cleanliness of the hotel. It has been newly renovated and has nice size rooms. The room had modern furniture and the bathroom was nice as well. The tv had numerous channels with a channel list which was perfect. I had a peaceful night's rest. The hotel has snacks, such as nice and soft chocolate chip cookies and freshly made popcorn. This was a nice touch. The only downside was the breakfast. They offer a free breakfast which is nice. However, the items that should have been hot were cold and they should not have been cold at 7:45 a.m.. I let the employee know that was working the breakfast and instead of apologizing she was defensive and said the food could not have been cold. Then, she proceeded to check the temperature versus actually testing the food herself which would have been better. I actually ate the food and know it was cold and to argue with a hotel guest is inexcusable and unprofessional. They need someone with a better personality working this area and they should make sure the guests are taken care of and handle complaints in a professional manner. Guests can get sick by eating food that is not the right temperature.

"Hotel Stay"

5
bigbear0328, Orlando Fl 19/07/2018

The overall stay was great, from Ana or Andrea checking me in to the breakfast in the am. The hotel is very clean and the the entire hotel staff is friendly and helpfull. I stay here frequently and have never had a bad stay or problem.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We love having you here Richard! And I personally love picking on you. We'll see you back soon! Warmly, Akhila S

"Convenient for overnight stay"

3
Edward J, Miami, Florida 17/07/2018

Very nice hotel. It was clean and the staff was friendly. We only stayed here for a few hours because we were catching an early flight out the next morning. The breakfast was what you'd expect for a hotel like this but it helped defray the cost of having to go somewhere else.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Edward J, We are thrilled to hear our facility worked out for you on your trip. Thank you for taking the time to write a review about your stay. If we can make any improvements for your next visit, please do not hesitate to reach out to us. Sincerely, Akhila S

"Nice hotel"

5
casaloned, Chesterfield, Missouri 16/07/2018

We would recommend this hotel and stay there in the future. All of the staff were friendly and helpful...especially Maggie, Anna, Andrea, Akhjila, and Sheryl along with the Breakfast lady staff member. The room was clean and updated. The breakfast was acceptable also. It is near the Airport and around lots of restaurants too, FYI, They offer a shuttle that will transport you to Downtown Nashville for $10. pp. I cannot think of any negatives about this hotel.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
WOW!!! I think you highlighted half of my front desk team! Thank you so much for taking the time and remembering every ones name and leaving us such a wonderful review!! We truly appreciate it and hope you consider slumming it with us again over here. :) Our doors are always open for you. Sincerely, Akhila S

"Nearly Flawless Accommodations"

5
User 14/07/2018

The clean, modern decor, comfortable beds and free breakfast buffet were wonderful, but the customer service was the best! Jane made sure that I had non-dairy milk for my cereal (stopped on her way home from work to buy almond milk for the next day). She was friendly to all the guests and added so much to our enjoyment of the meal. If only the management would offer environmentally friendly options like recycling bins for disposable items and reusing sheets and towels to save water and energy during multiple night stays. I hope to see some progress in this area when we return.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Isn't she so thoughtful? Ms. Jayne holds the heart of this hotel and won't let leave without being satisfied. We are thrilled you enjoyed your stay and glad to have been chosen for your future visit. In the past, we have been involved in many green friendly programs and the results of that weren't as positive as we hoped for. We are now working on coming up with a different strategy that might give us the outcome we are looking for. We are always open to suggestions and recommendations. We hope we will have this rolled out by your next visit. Sincerely, Akhila

"Wonderful customer service "

5
Lovetotravel43140, London 13/07/2018

Very nice hotel. Clean, good breakfast and friendly front desk employees. Had the pleasure of working with Stevi. She was so helpful and accommodating. Another great stay in the Nashville area. Would definitely recommend this hotel.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Lovetotravel43140, We are glad to hear you enjoyed your stay! Thank you for taking the time to write such a lovely review about your stay. I am sure Stevi will appreciate it. Also, thank you for your recommendation and hope to see you back at our facility in the future! Sincerely, Akhila S

"Great Accommodations"

5
User 13/07/2018

Comfy room, friendly staff. The lady who ran the breakfast room is super helpful and provides an excellent breakfast. Oh. Did I mention the chocolate chip cookies in the evening? And the freshly popped popcorn? A nice bonus.

"Very nice property. Convenient to airport"

4
MJ J, Springfield, New Jersey 11/07/2018

Very nice property. Convenient for airport shuttle which is available as early as 4 am when I needed it! Staff pleasant and helpful. Needed feather free pillows. Basic breakfast included.Will return for future trips to the area.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear M J J, We carry feather free pillows so you will always have a good night's rest with us. We are thrilled to hear you enjoyed your stay! We hope to see you back soon! Warmly, Akhila S

"R.L. Terry"

5
User 11/07/2018

Breakfast was great. Full gym. Inside and out pool. Rooms were clean. Not far from downtown and surrounded by restaurants stores. Davita at the desk went out of her way to give us excellent service and make sure our billing was correct!

"Quick and Professional"

5
mct0n, Trenzano, Italy 11/07/2018

Quiet rooms with Firm beds. Good hotel overall. The staff was especially pleasant. Cheryl and Maggie at the Front desk for check in were friendly and informative. The two were quick enough to satisfy a line of customers quickly with no complaints. Also Cordell at check out was exceptionally professional with breaking down my bill to me (thought i had been overcharged) while also acting as a go between with the shuttle driver (Who also was very polite, even at 4:30 in the morning. Robbie was his name I think. Although I would advise scheduling a shuttle to the airport a little bit earlier than needed as it seemed there was difficulty keeping on schedule as the shuttle picks up for three different hotels in the area. Overall however, while it was a short stay it I was still impressed and would recommend this hotel to anyone traveling on business as it is very close to the airport.

"Stay during CMA Fest"

5
andrewnP2781VS, Troy, Michigan 02/07/2018

We had a wonderful stay during CMA Fest 2018. Transportation wise, there was a shuttle that was operating to take us to and from downtown. Usually, the shuttle is $10 for round trip. During this week, they did a $15 daily shuttle for unlimited rides. We didn't spend much time at all in the hotel as we used it to rest our heads. When leaving, I was told that my taxes would be roughly $40. When I checked my account, I saw a charge for $40 and an additional charge for $25 dollars. I called the hotel and told them how I was originally given a price of taxes for $40 and asked what the additional charge was. I was told that due to my stay being CMA week, taxes were hire. I was talking with an associate, Stevi, who took great care of me. She credited the additional charge and apologized for the inconvenience. The reason I'm giving 5 stars is because the room was nice, the shuttle service was prompt and a great way to travel to and from downtown, and because of how wonderful Stevi was with resolving the billing issues (She resolved it right away too)! I would stay here again without a doubt.

"Friendly staff ,great breakfast"

4
Alva116, Kaiserslautern, Germany 28/06/2018

I was very pleased with my stay at this hotel. The only thing I wasn't happy about is that there was hair in the shower and in the sink ! The breakfast was really good,waffles,eggs,biscuits... very friendly staff and a good airport shuttle service.

"Good place"

4
David B, Coral Gables, Florida 28/06/2018

Friendly staff, quiet, clean room with good beds. The location is great for seeing the Opry and The Hermitage. Free breakfast was OK . Lots of parking and space can be rented as off-site airport parking.. No problems with this motel - would stay again.

"Get Away with Wifey"

4
User 27/06/2018

I was contacted to attend a timeshare presentation and the property that invited us booked a room at BW. It has been a while since I stayed at a BW. I was really pleased. It was clean and comfortable. This hotel was near the airport and I only remember hearing a plane once and the was in the daytime. The front desk was extremely helpful and friendly. The only thing that I thought was a negative is that there are not any service elevators and twice I had to wait for a maid to exit the elevator. I did not mind they were very polite and seemed concerned that they were in the way.

"Clean, comfortable & convenient hotel"

5
VLFrank, Lexington, Kentucky 25/06/2018

We had a positive experience at the Best Western Plus in Nashville, from the friendly service at check-in to the breakfast options the next day. The room was extremely clean, comfortable and quiet. The shuttle is a great deal - $10 round-trip to downtown - and both drivers were friendly and helpful. Great stay!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear VLFrank, Thank you so much for taking the time to write us such a lovely review! We sure do appreciate being acknowledged and hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Decent but nothing special"

4
User 21/06/2018

The hotel was easy to find and the staff was friendly. The rooms are ok, clean and good size. Price was good. This was just a one night stopover for us on the way to Texas so all we did was sleep and eat breakfast before leaving. But I would stay here again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Gary F, You said it right! We are the perfect option for those looking for a quick trip. Come in, sleep comfortably on our wonderful beds, have our delicious breakfast and head out to the airport in our convenient shuttle. We are glad to hear that you will be coming back to stay with us again! We look forward to seeing you again! Sincerely, Akhila

"Countyfest Weekend"

5
itsalyagain, Coventry, Rhode Island 21/06/2018

We booked this hotel for Country Fest as it was just outside of the city. We were welcomed by Ray who was so friendly! He gave also all the info we needed on the places to go and things to see. You might have thought we were lifelong friends by the way he treated us! This hotel has fantastic employees! Additionally, the room was clean and quiet, and the breakfast was an added bonus!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear itsalyagain, We are thrilled to have been able to provide a memorable stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"We stayed three nights and really enjoyed this hotel"

4
virostek5, Washington DC, District of Columbia 21/06/2018

The breakfast was great and the hotel staff were very helpful with questions. We also enjoyed the pool area after a hot day. Although the hotel is close to the airport, the plane noise did not bother us over night.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear virostek5, We are thrilled to hear that you enjoyed the pool! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"First time in Nashville for my daughter's 21st bday celebration!!"

5
User 20/06/2018

My daughter and I had a great time in Nashville and that included our stay at Best Western Plus. From the first impression the lobby smelled fresh and inviting. Then we met Andrea at the reception desk and she was wonderful. Our room was ready early and she checked us right in. The room was very clean and nice just like the pictures. Andrea also gave us some great pointers about where to go. We wanted the best Nashville hot chicken and she said the locals like Prince's Hot Chicken and she wasn't wrong it was delicious! The breakfasts were very good also at the hotel. Lots of good hot and cold choices. Our stay exceeded our expectations in price and value. We will definitely return. With employees like Andrea how could we not!! We were the 305 girls!!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jane, What a sweet review about Andrea! I will be sure to pass along the message to her. We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Airport hotels"

5
allenjh2018, Nashville, Tennessee 20/06/2018

Most airport hotels are simple transit centres. The staff here went out of their way to make stay enjoyable. Thanks to Jayne (waitress) who spent twenty minutes helping us plan our visit to Nashville.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear allenjh2018, We are thrilled to hear that you enjoyed your stay and for your kind words about Jayne! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Good airport hotel"

4
frequent_tripper_9, London UK 14/06/2018

Perfectly good airport hotel, friendly & efficient front desk & breakfast staff. Room size , cleanliness & facilities fine. No services besides breakfast, Wi-fi & small indoor pool, but conveniently located.

"Clean and friendly hotel"

5
567kerrys, Lancaster, Pennsylvania 13/06/2018

We stayed in Nashville for the Harry Styles concert. This hotel was easy to get to and it was easy to hit the highway to the city. Rooms were very clean and looked pretty new. I would stay there again.

"Great Breakfast and Amenities"

5
User 11/06/2018

We came and stayed for a few nights and breakfast is included every day and we loved how long breakfast stayed available, too! Normally hotels only leave breakfast open from 7 am to 8 am, the breakfast here is open u til 930 AM. Jayne was great i think she prepares the breakfast and she was cheery every morning and asked if everything is ok. Food is good breakfast food and well stocked.

"In town for the CMA'S"

5
strohs777, Kennewick, Washington 11/06/2018

We had such a lovely stay at this hotel. We were greeted warmly by Jayne having breakfast every morning, Great Food was and unexpected treat. This is one of the cleanest hotels I've ever stayed in. All the staff so nice, comfortable rooms and all around welcomed. We felt secure and safe at all times. Highly recommended the Best Western Plus Nashville Airport Inn , an unexpected welcoming place to stay.

"Another Excellent Stay!"

5
drewgal, Jonesboro, Arkansas 10/06/2018

We just had a 3 night stay, and I will definitely stay here again! Everyone I encountered at the front desk was friendly and helpful. Our room was very comfortable, we had 2 queen beds and plenty of space to spread out. I appreciate the bathroom layout, with the sink being outside of the toilet/shower area, it makes it easier for 2 people to get ready. The breakfast is also great, they have waffles, biscuits, bacon, sausage, eggs and plenty of pastry, cereal and bread options. So glad we tried it this time!

"Holiday "

5
C3198RWmarkh, Nottingham 08/06/2018

Great place to stay for visiting Nashville, we were here when the CMAfest was on and it was very busy. The hotel has a great location, comfortable and very clean rooms, staff very helpful, and the breakfast was fantastic, especially Jayne who made everyone welcome. Would definitely return to see y'all. Many thanks.

"Great hotel near airport"

5
aprocell, Houston, Texas 03/06/2018

Wonderful accommodations, great location, excellent breakfast with good variety of hot and cold food available. Helpful and courteous staff. Want to thank Sheryl at the front desk for making our stay so memorable.

"Hospitality by Rayshawn"

4
User 03/06/2018

We were headed out for the day and at the counter was Rayshawn. My wife and i said hello, He asked what we had planned for the day? We told him and he gave us some of the Tastiest Tennessee suggestions! Rayshawn really helped us experince Nashville! Thank you Rayshawn!

"Great stay. Great Location."

5
User 01/06/2018

Great Location. It's 10-15 minutes from grand ole port, shopping and downtown. It's away from all the hustle and bustle and surrounded by other hotels so you don't have to worry about being in a shady neighborhood. Rooms were clean and stocked during our stay. There's 2 pools (1 indoors and 1 outdoors) which makes it great for the family. Breakfast buffet is one of the better ones. The lady was working her butt off to keep it stocked due to regular hotel guest and 2 big groups of high school aged kids and their families. Andrea at the front desk was very sweet and friendly. I would definitely stay there again.

"Clean and quiet with some extras"

5
User 01/06/2018

This hotel is clean and well maintained. Having a fridge in the room was great for keeping drinks and food cold. The kids loved the pool. Breakfast was typical Continental fare. Overall great stay with our 2 kids.

"Excellent hotel near Nashville Airport."

5
swgbgl, California City, California 29/05/2018

This Best Western Plus is very conveniently located to the Nashville Airport. Plenty of parking with restaurants and fast food nearby. The hotel is of excellent quality with a top notch staff. My room was very comfortable. This will certainly be my hotel when travelling to Nashville.

"Extremely clean and comfortable!"

5
John C, Bath, New York, United States 29/05/2018

We stayed here for 3 nights and this hotel was excellent. It was extremely clean and very comfortable. the breakfast was great and the staff kept things full and clean. It is close to the airport and they have a hotel shuttle. The staff are all very helpful and polite. For multiple nights stays I wish the area had some better regular sit down style restaurants in the area. There are lots of fast food and a Shoney's near by.

"Clean and comfortable"

5
KsBug79, Salem, Ohio 27/05/2018

This Best Western was a good value for our stay in Nashville. We felt it was easy to get to and from the sites we wanted to see from the Best Western. The staff was friendly. I personally was not real impressed with the breakfast. They offer a lot which was nice. But the hot food was very "industrial". Not really hot nor tasty. I would guess the waffles and cereals were fine. There's something for everyone offered.

"Will stay again!"

5
4lisabart, South Williamsport, Pennsylvania 25/05/2018

Very nice clean, modern rooms. Wonderful breakfast. Staff is fantastic. They offer a shuttle to and from downtown at $10 per person. Andrea made us feel right at home. This will be our place to stay when visiting Nashville!

"A sensibly priced hotel in Nashville"

4
rob1959, Dorset, United Kingdom 21/05/2018

The problem with Nashville unless you have an unlimited budget is the downtown hotels are extremely expensive (especially to two Brits on an extended road trip around the Deep South). This hotel provided a sensibly priced option with the convenience of a bus shuttle service from the hotel to get downtown. The shuttle leaves every hour (by prior request with the reception) and takes about 30 mins. to get downtown, again picking up every hour from the same location. The cost is currently $10 per person return, which is still much cheaper than paying for downtown hotels. You are dropped right in the centre of the action, and the shuttle drivers were extremely helpful and friendly. The hotel is just what you would expect from a Best Western clean and modern, a good midrange choice. The area in which it is located is mainly business and commercial so not too much choice locally for going out on foot. But great, if like us, you use it as a base to get downtown using the shuttle.

"Clean and Comfortable"

5
estanner28, Knoxville, Tennessee 18/05/2018

My husband staying for one night-we live in East TN but had a flight to catch out of Nashville. The hotel was super clean and perfect for our one night stay. The staff were all very friendly. I spoke with Andrea and she was very kind.

"Nice Airport Hotel"

4
Corihi, Honolulu, Hawaii 17/05/2018

The Best Western Plus is a nice hotel close to the airport. It's located in a quiet hotel complex away from street traffic and appears to be new. The hotel has a free airport shuttle and complimentary breakfast. (We weren't able to take advantage of the breakfast due to our early morning flight.). Our room was clean and comfortable. The only negative was that the bed was a bit too high. I could've used a footstool to get into bed. The front desk staff and shuttle driver were friendly.

"Wonderful Place to Stay In Nashville"

5
Rileynico, Canada 09/05/2018

We are a family of 3 adults who recently stayed on two occasions at this hotel. It is very clean and the rooms are quite comfortable. The breakfast is good but given that our initial stay was for 4 nights we would have appreciated a bit of variety in the breakfast items. The staff are extremely friendly and helpful. Jayne in the breakfast area is wonderful. She was very hospitable and made sure that everyone had what they needed before closing the breakfast room at 9:00 am. The front desk staff were great and had lots of advice re: accessing transportation - the shuttle as well as Uber and Lyft. The shuttle service to downtown Nashville was excellent. $10.00 round trip per person was very reasonable with good drop off and pick up location. We know from previous experience that parking in downtown Nashville generally costs about $30.00 for time period of 3 hours or more. Very expensive. We found Lyft to be about half the price of Uber. $12.00 each way to the Grand Ol Oprey. The rooms were clean and nicely appointed.with a Keurig, microwave and fridge. An easy chair in the room would have been welcome. There was a desk chair which was useful but the only other chair was quite low and had no arm rests. Not very comfortable. Chocolate chip cookies, coffee and popcorn in the lobby were a nice touch. The popcorn was however all gone when we returned most days at 5:00 pm. It would have been nice to have it available in the evening which has been our experience at the Drury. Highly recommend staying here - reasonable cost and about 3 minutes from the airport. Also several restaurants in the area within walking distance.

"Amazing Customer Service!"

5
385amanda, Milwaukee, Wisconsin 09/05/2018

Called in to get reservations made for a group at a very busy time when there were not many options. Stevi was absolutely amazing as she was able to get us in and where we needed to be. I am blown away by the fact that Stevi went the extra mile in helping with this and kept on it all week. She was always in communication with myself and her excellent customer service didn't waiver one bit. Thank you to Stevi and all at the BW!

"Easy in and out"

5
marciabirmingham505, Albuquerque, New Mexico 07/05/2018

Chose this hotel because we had to leave early to catch a 5:30 flight. We were there for 3 days. It was conviently located and easy to get off and on the highways around as we went sightseeing. I was really hoping to stay downtown, but there was a big craft beer brewers event was going on and everything was booked. I was pleasantly surprised by the Best Western Plus. Oh and the bed! Very comfortable!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear marciabirmingham505, We are pleasantly glad to read your wonderful review about our hotel. Thank you so much for taking the time to write a review. We hope you come back to enjoy our beds! Sincerely, Akhila

"Stayed a week, would again!"

5
NancyMacK, Kamloops, Canada 07/05/2018

My husband and I were on a bucket list trip to Nashville and stayed here, mostly because of the price of hotels downtown, but worked out great. Place is very clean and quiet. Everyone was very friendly and accommodating, special shout out to Jayne the breakfast lady who kept food topped up and place spotless. Lots of variety in food: waffles, cold cereals, boiled eggs as well as the usual hot breakfast items. Give the front desk a bit of notice for the shuttle downtown. They drop you off near the Ryman and from there it is a short walk to the Bridgestone arena, Broadway and the Country Music Hall of Fame...and yes you should go to it, I am glad we did! They pick you up from hotel near the top of the hour and pick you up from the one location by Ryman on the half hour up until 1:30am. It is $10 per person round trip rather than the $25 via taxi. You can also get the $15 day pass and go as often as you like. We tented a car from Enterprise and it turned out to be about a 5 minute walk away, for a day trip to Franklin area and BelleMeade. All wonderful. We definitely will be coming back to Nashville and certainly will stay here again. HeeHaw.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear NancyMacK, What a wonderful review!! Thank you so much for taking the time to write in such detail about our hotel. We are extremely grateful. Especially Jayne, as she lives for this. I will be sure to pass along your kind words to her. And HeeHaw to you coming back to our hotel during your next visit to Nashville!!! Sincerely, Akhila S

"Awesome Hotel Stay"

5
Maleah21, Charlotte, North Carolina 06/05/2018

Stayed over the weekend for Soccer Games. Our son plays soccer and it is an important part of our families activities. We couldn't have booked into a nicer hotel and only 15 minutes from the soccer fields. We were greeted soon as we entered the hotel. There were cookies and fresh popcorn for the guest. The room was really nice and so clean. There are several nice spots around the hotel for photo opportunities. We had the nicest breakfast ever served each morning. It had a lot of hot foods such as biscuits and gravy, scrambled eggs, bacon and sausage. It was clean and well stocked. There was rain in Nashville but still we were at the soccer field and enjoyed ourselves. Looking forward to our next games. Definitely will be booking the Best Western Plus located close to the airport. Quiet and you heard no noise from the airport. Thank you for a wonderful stay.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Maleah21, This is by far one of the best reviews we have received!! Thank you so much for taking the time to write a detailed one about our hotel. We are glad you enjoyed your stay and hope you consider staying at our property again. We would love to have you back!! Sincerely, Akhila S

"Just 4 minutes from the airport"

4
Marion N, Chester, United Kingdom 01/05/2018

Chose this hotel as we only had one night and wanted to be nearby to get back to the airport to pick up a rental car the next day, so this was a perfect location. The shuttle service to pick up up from the airport was prompt and we were able to book a return trip for a specific time which was great. The rooms were decent size and a comfy bed, although it was high, as a small person I needed a step ladder to get into it. Breakfast was ok, quite a good choice, but a bit of a busy area. There was an indoor/ outdoor pool if you had time to take advantage of it. Lots of fast food places in easy walking distance. All in all a good place to stop.

"Great place to stay!"

5
Alice M, Columbus, Ohio 29/04/2018

The front desk staff was very friendly and helpful, especially arranging for the shuttle to downtown. The room was modern, spacious, and very clean. We stayed for 3 nights and having breakfast ready whenever we were was a great bonus. Jayne was always smiling, refilling, cleaning tables, and making sure everyone had everything they needed. A very pleasant way to start the day!

"What a great place to stay!!"

5
Jeni P, Chantilly, Virginia 26/04/2018

My boyfriend and I were there for a long weekend to celebrate his birthday. The hotel was newly renovated and our room was very clean! The shuttle to and from the airport was a great bonus. We also used the shuttle that takes you downtown every hour. We found this to be super convenient. The best part of our stay had to be the breakfast. Not only was it delicious, the ladies who serve and take care of it were amazing. We had a really great experience with Jayne. She was extremely friendly and welcoming. We will be going back to Nashville soon and can't imagine staying anywhere else!!

"Nice hotel, poor check in employee"

4
User 25/04/2018

Surly employee seemed irritated that I wanted to check in early she had to leave her back room to come to reception desk, after she dismissed me she quickly returned to back room to hang out with her fellow employees.

"Solid budget hotel near airport"

3
User 24/04/2018

The hotel advertises a free shuttle to the airport but didn't say you have to call to have them pick you up. After we did call we waited and waited and no shuttle. Finally after almost an hour of waiting we take a cab to the hotel to find our shuttle driver asleep. At least the front desk clerk was very nice in getting us checked in early. The hotel also advertises a $10 shuttle downtown but it stops at other hotels first so good luck getting a seat. We ended up taking uber downtown our whole stay. I would recommend a car if staying here. There is nothing nearby within walking distance restaurant wise. The room was nice enough, a little small, and the beds were firm. The bathroom sink was outside the actual bathroom which is awkward when traveling with friends. The drain in the bathtub was very slow to drain. Stood in standing water a few times to take a shower. They have free breakfast which was appreciated. Our room was on the top floor and was pretty quiet despite a rickety elevator ride up there.

"Highly recommend!"

5
Teresa H, Harrisburg, Illinois 24/04/2018

VERY clean place with VERY friendly staff. Close to the airport and the free shuttle service was FAST and friendly. Breakfast was excellent as well...with bacon =). I will definitely be back the next time we fly out of BNA.

"Surly employee"

2
User 23/04/2018

After driving hundreds of miles in the pouring rain, we arrived at the hotel around noon, earlier than the standard 3 pm checkin. The front desk attendant, a young woman Davida was congregating with her coworkers in the back room, and was annoyed that someone was at the reception desk. She gave no greeting, but asked what I wanted. I told her I would like to check in, she repeated 3 times that check in is at 3 pm, and she had no rooms available. I left and returned an hour later. Once again she was in back room with her coworkers. I did get a room, and it was very nice and clean. Why is being pleasant so rare among the young?

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Kevymerry, I have responded numerous times to your concerns regarding the level of service of our hotel. Again I am saying how deeply sorry I am for your negative experience. All of our employees unfortunately have to work two jobs to make ends meet. As much as I want to be able to pay them a living wage, our budget doesn't allow it. It complies with the fact that hospitality industry in our city is booming to such high pace and finding eligible employees has become a living nightmare for all Nashville hotels. We continue ongoing training to employees who work at our hotel. Please understand my presence at the hotel can't be 24 hours. Sad to say but it ends up sometimes with associates not providing the highest level of customer service when I am not present. As much as I want to change this scenario I feel in my heart I am failing. Please find it in your heart to forgive our associates for being too exhausted to perform at the level of expectations you should have received. Forgive me for the challenges we are facing in running our business. We service hundreds of people per day and resultantly it saddens me to hear that even one guest had a negative experience at our hotel. Overall, our team is fantastic. We have great ratings in all third party reviews and our corporate awards us every year. Unfortunately you experienced the one bad day they were having and that's no excuse. I hope you consider giving us another opportunity to provide you with superior customer service. Should you wish to discuss this further please reach out to me and I will gladly discuss your concerns. Sincerely, Akhila S

"CLEAN, CONVENIENT, COMFORTABLE"

5
RWETHRYT, Memphis, Tennessee, USA 18/04/2018

This was our first stay at this property and we were thrilled! The decor is funky and fun with all the various textures. There is a bubble wall in the lobby that is a nice relaxing touch. There was popcorn and lemon water when we arrived which was a nice treat. The staff was very attentive and helpful, the rooms comfortable and luxurious. We stayed 2 nights and were late for breakfast both mornings but were accommodated. The attendant just let us work around her and never made us feel rushed. Oh and there is an indoor/outdoor pool that we enjoyed just the indoor part due to the weather.This is our new go to spot in Nashville!!

Akhila S, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear RWETHRYT, We are thrilled to hear that this your new go to spot!! We are very grateful for your wonderfully detailed review. Jayne, our breakfast attendant will never let anyone go hungry. It's the first big meal of the day! We look forward to your return trip to our facility. :) Sincerely, Akhila

"Great stay when flight was cancelled"

5
Yukonjj, Halifax, Canada 17/04/2018

Great basic play to stay. Modern bathroom, spotlessly clean. Good coffee. Friendly service. Shout out to the shuttle driver, so cheerful at 6am! We were booked here by our airline, and I was very happy with this choice.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Yukonjj, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel so quickly after departure. It tells us that we left an impression so mission accomplished! We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"awesome"

5
User 16/04/2018

awesome staff and hotel. Nothing fancy but clean, comfortable, and a place to stay for your early flight. The front desk goes above and beyond to make sure everything is perfect. I will return next time in nashville.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jacob R, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a review about our hotel. We would be glad to have you back at our property during your next visit to Nashville. Sincerely, Akhila S

"Pleasant and comfortable"

5
dougdowers, Londonderry, New Hampshire 16/04/2018

My son and I had a very pleasant 4 night stay. The room was clean, quiet and the staff was very friendly and helpful. They served an excellent full breakfast every morning with several different juices and fresh coffee. Surrounded by restaurants both sit down and fast food and is right down the street from the airport. Great job Best Western Plus, I would easily stay there again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear dougdowers, If I could curtsy via words, I would. We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Where's the hot water?"

2
dg0nzale, Payette, Idaho 16/04/2018

Really nice motel but has a hot water problem. Stayed 6 nights and lacked hot shower on 4 mornings. On 2 evenings I was scalded by excessively hot water. Makes for a miserable stay when Nashville gets humid.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear dg0nzale, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. The issue is being looked into to ensure it won't happen again. We hope you consider giving us another opportunity to provide you with a superior service. Sincerely, Akhila S

"Finally clean, quiet, and Friendly"

5
Penny S, Lancaster, New York 10/04/2018

This hotel finally met all of our expectations! The room was extremely clean, the staff was outstanding and no noisy elevator to listen to all night! It was comfortable and included a hot breakfast! Middle of the road pricing! Perfect!

"Great Stay at Best Western Plus"

5
schmittb12, Saint Louis, Missouri 10/04/2018

We had a fantastic experience at this hotel. Breakfast was really good, food was fresh and plentiful, staff checked with us to see if we needed anything else and how we liked the breakfast. Front desk staff was extremely helpful putting us next to our friends. Room was clean and bed was so comfortable. Where can I buy a mattress like that? Keurig in the room instead of the crappy coffee makers normally found. We will definately stay there again.

"Great place"

5
User 09/04/2018

This was my first time staying at this hotel and the staff member that was on duty that night was amazing on helping us. His name was Fitzgerald and we had a situation where my son locked our door and he made sure and went out of his way to help us and I appreciate that so much. Me and my family are grateful for people like this. I would recommend this place to anyone. Definitely will say again when in town

"Close to Airport"

3
MNER, Sydney, Australia 08/04/2018

Easy to find just outside of Nashville airport. Rooms very clean, only 1 lift but doesn't have many floors, Breakfast was good but make sure that you are not late. Coffee OK but tea does not taste like tea. If you come from overseas bring your own tea bags. This was a good place to stay without going into Nashville giving a quick get-away the next day.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear MNER, We are glad to hear the location has met your needs. And we hope you consider staying with us again in the future. If you do, please ask for our assortment of teas. We have especially purchased them for our International travelers as yourself. Thank you for taking the time to write a review about your stay. Sincerely, Akhila S

"Awesome service"

5
joeplumber, East China, Michigan 08/04/2018

My kids loved the pool. Also warm cookies and popcorn when we got back everynight. Breakfast each morning was always perfect thanks to Jayne. She always made sure we had everything we needed. Would stay there again for sure. Close enough to Nashville.

"VERT DISSAPPOINTED"

3
tkdiver1, tennessee 04/04/2018

We have been staying at this hotel many times a year when we travel. However, tonight the clerk was inattentive and did not recognize us as gold members. Refreshments in the lobby were empty and not attended to. We have never in the past been charged for parking which was why we stay here. However, the clerk insisted there was a charge and has always been a charge. We asked her to check our records which she declined to do. With all the choices in the airport area, next time I will opt for one with the friendly staff who care about customer service. No perks for loyalty here.

"Expensive. But very nice experience."

5
User 04/04/2018

It was a very nice hotel. Staff very helpful and friendly. Everything was nice besides the price. I could have found a cheaper hotel if I looked longer. The distance from the hotel was very convenient. So that was a major impact on my decision .

"weekend with my girls"

5
tmd883, Montgomery, Illinois 01/04/2018

very friendly staff clean room / extra towels no problem good breakfast! clean eating area , plenty of hot fresh food . free coffee all the time made for an enjoyable stay thank you :) special shout out to Andrea

"Clean Hotel, close to interstate for easy access to all Nashville has to offer."

5
User 15/03/2018

Great 4 night stay. Room was clean and cleaned every day for us. Andrea at the front desk was nice and friendly. Breakfast was included each morning, it was great. Fresh waffles, hot eggs, potatoes, bacon, sausage along with cereal, breads, bagels, yogurt and fresh fruit. Jayne kept everything full and hot during breakfast hours.

"Stop over enroute to FLA"

4
User 14/03/2018

Booked through airmiles, stop over enroute to FLA. Seamless check in, room on 3rd floor was clean and comfortable. Bed was quite comfortable, room came with bar fridge and kuerig coffee maker. Facility did have a pool but we did not use it. About 10 min drive into Nashville, 2nd and Broadway where most of the nightlife action is. Breakfast buffet in morning was adequate offering eggs, bacon, sausage , homefries, toast, make your own waffle, cereal, coffee, tea, juice (thx Jayne). It did the trick for a quick enjoyable bite and we were able to get on the road again in a timely fashion . Overall pleasant stay would recommend!

"Brief stop in Nashville, TN"

5
User 12/03/2018

I had chosen this hotel because of the proximity to the Airport; it is literally 5 minutes from it. The young lady at the front desk (Davida) was so nice and helpful while checking me in; she asked if I had any questions as to the hotel, the area, etc....she was very informative and professional. The next morning before I checked out (I missed breakfast), I met another friendly staff member (Jayne) that worked in the breakfast area. We talked a little bit, and she had noticed that she didn't see me during the breakfast hours (missed it by 10 min); she stated that the she had just put the food up, but if I would like a anything to eat...I could still get something to eat. That was really refreshing for her to do that. Many other hotels I've stayed in never offered any breakfast after it had closed. My wife and I talked to Davida and Jayne while we ate; the conversation was very pleasant. Both of these ladies made us feel right at home - Thank you ladies for making us feel comfortable. Everything about this hotel was great, the outside appearance, the cleanliness of the inside, etc. Our room was very clean from top to bottom (my hat goes off to the cleaning staff for an outstanding job).

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Roderick C, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"New hotel problems"

3
User 12/03/2018

Had no hot water the night we arrive for a shower. The day we checked out we had feral ants running around a nightstand or they had placed the mints. Breakfast was very good. Staff was very friendly. Once they figure out their problems will be a great place to stay

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Thomas J, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. The issue has been since fixed and we hope you consider giving us another opportunity to provide you with a superior service. Sincerely, Akhila S

"Great!"

5
kamero16, Framingham, Massachusetts 06/03/2018

Stayed for four nights while on vacation to Nashville. the front desk receptionist Bethlam was wonderful to work with from booking to departure. She was so friendly and gave us wonderful dinner recommendations! The hotel was clean and accommodating. Complementary airport shuttle was wonderful and at most a $14 uber ride to broadway! We would definitely stay again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear kamero16, Thank you so much for taking the time to leave us such a wonderful review. I will be sure to pass Betelhem your kind words. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila

"Nashville trip"

5
bmiller221, Hales Corners, Wisconsin 06/03/2018

the hotel is by no means unique other than the fact that I never didn't get a smile from a worker or a friendly hello from the breakfast girl! Bethlehem at the front desk was fabulous always smiling and greeting us like family. The hotel has a shuttle to the downtown Broadway area that costs $10 round trip which I would highly recommend. The property is clean and well maintained with free hot breakfast an exercise room with weights and cardio, indoor outdoor pool. about a half mile from the airport and about 7 miles to downtown. All in all a very nice base for a great Nashville trip!!

"Excellent"

5
MikeySchoo1, Chicago, Illinois 04/03/2018

The room and hotel was very clean and pleseant. We had a very good stay! The morning breakfast was perfect and enjoyable. They even had a free shuttle going to the airport. The use of the social lounge was helpful with our friends.

"Clean, convenient, pleasant staff and free airport shuttle"

5
TNbeachbum75, Clarksville, Tennessee 03/03/2018

This is a no-frills, modern property very conveniently located near the airport and within a short distance of restaurants, drug store, etc. Rates are very reasonable for the area and great value for the $$$. Breakfast had the typical choices - the breakfast attendant and front desk personnel were very pleasant. Comfortable bed, free parking. Would stay here again.

"More than adequate"

5
win54, Ontario (Canada) 02/03/2018

We stayed here on our travels home. The room was a bit on the small side but very clean and comfortable except for the occasional chair which would have benefited from an ottoman. Staff at the front desk were friendly. The pool looked nice but we didn't use it. Hallways, lobby and room décor were very nice. We enjoyed the breakfast and Jane did a great job of keeping everything well stocked. I would definitely stay here again. We dined a Monell's at the Manor (about 10 minutes away by car) and thoroughly enjoyed it.

"Very Nice Hotel and Caring Staff"

5
Rochelle B, Tennessee 28/02/2018

The hotel is very clean and the rooms are nice. The staff are friendly as well. But beyond that, the staff (including upper management) seem to care about their guests. In my situation, I shared with one of the sales reps that my brother was having surgery the day I was checking in. After a very long and emotionally draining day, I checked in to my room late that evening. There waiting for me were snacks and a personally signed card from the sales rep and all of the staff. They wanted me to know they hoped all went well with my brother's surgery. It honestly put a much needed smile on my tired face. The little things matter.

"What a great hotel!"

5
Cynthia A, Tucson, Arizona 27/02/2018

The room was very clean! The staff was very helpful and so professional. They helped accommodate my stay for a longer period because of my flight being canceled during recent winter storms. I highly recommend this hotel! Will stay here again when I am in Nashville. Thank you!!

"Thomas Vayda"

5
User 25/02/2018

I arrived at 2 am after traveling 30 hours from Manila. Andrea, the front Office desk Clark greeted me, went out of her way to assure I had a good stay. I was so happy, I just booked a follow-on stay in March with this hotel.

"Specializing in large groups for sure!"

5
User 24/02/2018

We were a party of 14 and I'm happy I booked 3 months in advance of our trip. There were hockey and fencing groups staying there as well. Rooms were extremely clean and accommodating. We had family arriving after driving for 18 hours and were kindly given early check in so they could rest before our fun! Each room had Keurig coffee & tea makers & mini fridges and of course the usual accommodations like iron and blow dryers. The bedding was so comfortable and restful and luckily they arranged for most of our rooms to be close by each other. They do have an indoor/outdoor pool and it is truly indoor/outdoor; only separated by a wall, so due to inclement weather...thunder and lightning it would not be open. That was not the case when we were there, in fact we had snow and ice! It was open, but we did not take advantage of the pool only because we were so busy seeing other attractions and celebrating with each other. A major highlight was their included breakfast buffet. Juice, coffee and the usual fare like pastries and bagels and breads to toast, but waffle the bar was just amazing...coconut, chocolate chips, fresh fruit and whipped cream...like dessert for breakfast. They had sausage and bacon and scrambled eggs along with biscuits and gravy. Much more than any complementary breakfast I have had before. Yes, I am a foodie and was quite impressed! Complimentary shuttle to and from airport (weather permitting...does not run in ice and snow). We had vehicles and were able to run to and from airport (a mile or so away). We went to Gigi's for cupcakes to celebrate at the birthday which we set up right in the breakfast area. Other highlights of our stay included: Grand Ole Opry @ the Ryman, Johnny Cash Museum, The Gaylord Palms hotel (9 acres of indoor gardens and a river boat ride (nominal fee for ride) and they were still stunningly decorated from Christmas, delicious and fun Wild Horse Saloon for lunch, Tootsies and Tin Roof downtown for some entertainment. Wonderful trip!

"Very pleasant"

5
User 23/02/2018

Andrea was very kind and helpful during my visit, and made me feel welcome after another hotel cancelled my reservation. Truly appreciate her kindness and professionalism. Jane made a great breakfast each morning.

"Nice hotel, great staff !!!"

5
User 21/02/2018

Stayed 2 nights, travel plans changed so I needed to check out on 3rd day. Hotel was gracious enough to not charge me. Betelhem was great at front desk, very helpful and friendly ! I would definitely recommend this hotel when you need to stay in Nashville near the airport.

"We were disappointed that the room we booked along with the rate was not what we received. No manager on duty to help :("

1
Kaves93, Chicago, Illinois 20/02/2018

We were disappointed that the room and rate we booked for was not what we received. When we got to our room and realized this is not what we booked we called down. The front desk person was the only one there and said the manager had made the final arrangements for the hotel and no movement was allowed. There was NO manager on duty for a sold out hotel for the entire weekend!?! We were still being charged the higher rate for the original booking of an upgraded room. The front desk was unable to assist in at least changing the price for the downgraded room. Disappointed in Best Western!!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Hello Kaves93, I would like to sincerely apologize for the inconvenience we caused you. We realize switching your room type on your day of arrival from an executive king suite to a room with two queen beds is not ideal. When we are faced with the majority of the hotel occupied by families, we sometimes have to make some changes that doesn't always benefit all parties involved. For that, we processed a $100 refund to your credit card. You should see that reflecting in your bank account in three to five business days. If there is anything else we can do for you, please do not hesitate to reach out to me directly at 43183@hotel.bestwestern.com. Sincerely, Akhila

"Quick, last minute trip..."

5
Ladydiane30, Knoxville, Tennessee 19/02/2018

Not knowing in advance if I would be able to travel, I called every hotel we'd stayed at in the past the day before we were scheduled to leave & everything was booked. We'd stayed here several years ago and this trip was incredible... from the check-in, the room, the fitness area & pool, and the Breakfast - our stay was absolutely the BEST !! Clean room & comfy beds .... plus the coffee always being available was HUGE for me !!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Ladydiane30, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider making this your home away from home. Sincerely, Akhila S

"Was on a work trip."

5
crazylady0909, Baltimore, Maryland 19/02/2018

The staff are mostly all friendly. The best persons I encountered were: Andrea Fletcher - great personality; so friendly and helpful and Jane who works the morning kitchen; greets everyone upon arrival and then walks around asking if the food is great or if there is a problem. We did, however have one bad experience: the elevator broke. The hotel did call for a repairman and it was fixed within two hours which I thought was great since they had to get a part.

"Nice Hotel"

4
paula m, Baltimore, Maryland 18/02/2018

Very nice hotel. Clean and comfy bed. My only complaint is I couldn't adjust the heat above 74 and i was pretty cold at night. And it took a while for the hot water to come on at the sink. The breakfast was good with a number of decent options. During the evening the lobby has fresh warm cookies and popcorn so that was an added plus.

"Excellent"

5
User 14/02/2018

My first visit to Nashville. This hotel was well located. Lots of parking, close to everything. The whole process was flawless. The staff were great, the room was clean, and the bed was comfortable. The hotel smelled good which is something I always notice. It was a pleasant experience all around. The had citrus water and a popcorn machine as well as coffee in the lobby. Breakfast was good and it was a really nice atmosphere.

"Great hotel"

5
User 07/02/2018

I am in Nashville for 8 days. This is a very nice clean quite hotel with comfortable beds, Betelhem at reception desk was very helpful and Jayne at the breakfast service area was most helpful. Housekeeping does a great job cleaning the rooms.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Joe E, What sweet words! Thank you so much for taking the time to write such a lovely review. I am sure Jayne and Betelhem will be very happy to see this. We hope you consider staying with us again! Sincerely, Akhila S

"Overall, not bad."

3
katmcw85, Del Rio, Texas 04/02/2018

We stayed here on a college visit after a long drive. Here are the good things: comfy beds, nice hot shower, good, clean breakfast area with plenty of options, coffee machine in the lobby with coffee 24 hours/day, Keurig machine and mini fridge in the room. Here are the not-so-good things: very small room without space for sitting (if you have luggage), our commode clogged up and wouldn't flush (without overuse), women's restroom downstairs had a broken door so daughter had to use the men's room when our commode wouldn't flush, AC/heater unit would not switch to AC (the room got too hot). When we checked out, the person at the desk did not seem to care about any of the concerns. Although this was not a terrible stay, I probably would try someplace different next time.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear katmcw85, Thank you so much for taking the time to write a detailed review about your stay. This helps us understand the areas with opportunities for improvement. We appreciate you pointing out the positive things. And in regards to the negative aspects, we definitely need to address them right away. We truly do work hard to provide an exceptional service and looks like we dropped the ball during your stay. We urge you to give us another opportunity during your next visit to Nashville. We assure you it will be worth your time. Sincerely, Akhila S

"Great, clean, friendly staff"

5
emily_carter22, Weatherford, Texas 30/01/2018

This was a very great hotel. The space in a one bed (king) is nicely thought out and worked very well for my fiancé and I?. The room and bathroom were very clean and the staff was very kind! No complaints! Next time we visit Nashville, we will most definitely be staying here!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear emily_carter22, Thank you so much for the kind words! We are thrilled to hear you enjoyed your stay. We already can't wait to have you come back. We'll be here to serve you! Sincerely, Akhila S

"Great Stay"

5
ADKWallace, Crofton, Kentucky 29/01/2018

Hotel staff was incredibly friendly and helpful. Room was clean and just what we needed. Pool was a little cool for us, but a great extra! Breakfast was a great way to start each of our days, great selection not just pastry like other hotels offer.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear ADKWallace, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Good"

3
kathyparnell, Kernersville, North Carolina 10/01/2018

We were travelling on the motorcycle & got caught in the weather. We had to stay 2 nights. Our stay was uneventful. The room was clean & the bed comfy. The breakfast was the usual West Western fare. Sadly, the pool area was dirty.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear kathyparnell, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. We hope you consider giving us another opportunity to provide you with a superior service.

"Never stay at Americas Best in Gainesville Fl. near Shames."

1
User 09/01/2018

This was the worst hotel I have ever stayed in. It was freezing cold with the heater on. The window had a space in it with no screen. The remote didn't work and there was no way to turn the t.v.. Tub looked disgusting. The guy at the front desk was rude. This place looked scary to my kids. They had already taken my money and no return. Please people don't waste your money. It doesn't look how it did on Google..

"Excellent Hotel Stay"

5
angelahE1904GG, Louisville, Kentucky 04/01/2018

I would totally recommend this hotel for ANYONE! We are a family of 4 with two young kids, and our stay was wonderful. Our room was nice, although a bit small. The staff was great from top to bottom. The breakfast was really good with lots of choices. We would definitely stay at this hotel again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville.

"Nice clean place"

5
F8266TCdonm, Clearwater, Florida 04/01/2018

Everything was very nice. Clean place and friendly staff. Comfy beds breakfast was very nice. Convenient place that allows you to use shuttle to get downtown or to airport. Have stayed here before and will use it again

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Let's make this your home away from home!

"Outstanding Hotel Near Airport"

5
Chelsea33, Chicago, Illinois 01/01/2018

We spent 1 night here during a road trip to TN based on tripadvisor reviews and were impressed. The staff was very welcoming and friendly and the room was spotless and very comfortable. The breakfast was good and the coffee was strong. Plus free popcorn all day. Great value hotel!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Chelsea33, We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Enjoyed our stay!"

4
denylh, Nashville, United States 01/01/2018

Very clean and friendly staff. Most comfortable pillows I ever slept on in a hotel.Great breakfast! Indoor pool but no hot tub. Shuttle to downtown and back is $10 a person. Can get expensive for a family.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear denylh, We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Overnight before heading to Puerto Rico"

5
bonita099, Cookeville, Tennessee 30/12/2017

The Best Western was so easy to find and the staff were so friendly and welcoming when we walked in. Our check-in person was so helpful in recommending a nice restaurant close by for dinner and offering to let us leave our car parked in their lot while we were gone on a cruise! Only $5 a day and a free shuttle to and from the airport, can't beat that. The room was very cozy, clean, quiet and accommodating.

"FANTASTIC PLACE TO RELAX AND ENJOY!"

5
Cindy G, San Antonio, Texas 24/12/2017

What a great hotel! The staff was amazing, the service was incomparable, and it was a delightful surprise to find this gem so close to the airport and easy access to everything. The room was clean, nicely appointed and spacious and the bed was comfy. Nice amenities including a frig, microwave, built in desk and chair, etc. Front desk staff is really welcoming and very accommodating for questions and help with whatever you need. Enjoy a freshly baked cookie or popcorn in the lobby in addition to breakfast in the morning. Great place to stay!!

"Ryman Visitors from Oregon"

5
danieljX2257DT, Klamath Falls, United States 23/12/2017

Great property, great staff - especially front desk, maintaince and housekeeping and Ms. Jane - breakfast hostess. Loved Kuerig Coffee Makers - nice perk. Very nice location that was close (but notoo close) to BNA airport. Shuttle to downtown very, very nice to visit music shows and avoid the parking nightmare. Would like in room microwave though.

"As nice as many more expensive properties"

4
N4339SJjudith, Evansville, Indiana 21/12/2017

Have a nice pool that is an indoor/outdoor pool. It could be a bit warmer. Friendly staff. I will stay here again. Breakfast was the expected morning fare. The bacon needed to be cooked a bit more. I only had one complaint. The person that had the room above mine wore high heels and kept walking back and forth a lot, which made quite a bit of noise on the uncarpeted floor. My refrigerator could have been colder also.

"Fun in Nashville "

5
User 20/12/2017

We enjoyed our four night stay at the Best Western. Our room was very clean and our king bed was comfy. Bethlehem, the nice young lady working the front desk took care of our needs during the four days. The location was great for my wife and I. Excellent breakfast and the evening cookies and popcorn located in the lobby was always welcoming. It only took us about 15 minuets to go downtown. “Ryman Bridgestone Arena and Broadway”. I prefer to drive but there was a hotel shuttle for 10$ . We also attended the Diamond Rio Christmas dinner show at the Gaylord Opry Hotel.”Tennessee Ballroom” . It was also about a 15 minute drive. Had a great time going to the Friday Grand Ole Opry and the Garth Brooks concert on Sunday night. Be glad to stay here again. Parking tip! You can park at the public library garage for 8$ after 5pm on weekdays. And all day on the weekend. It's located close to the Ryman Bridgestone Arena and Broadway.

"Exactly what was promised"

5
bjhager, Milwaukee, WI 18/12/2017

This hotel was great! Great location, the staff was incredible friendly and helpful! They work with another company to do a downtown shuttle, didn't use this time, but plan to in the future! Beds we're incredibly comfortable and a Keurig in every room!

"Accommodating, clean and comfortable."

5
Laverne C, Scottsdale AZ, United States 15/12/2017

Very friendly staff, Excellent accommodations with comfortable beds and clean room. We stayed for seven consecutive nights and there was never a problem. A good breakfast is offered with a friendly and accommodating breakfast attendant (Jayne). The staff arranged for a third party shuttle to take us downtown during a very busy evening which we appreciated. From our experience, we would highly recommend this hotel as one of the best in the area. The location is great since it is easily accessible to the freeways and in a quiet area.

"Nashville Trip"

1
Amy M, Friendship, Tennessee 11/12/2017

The hotel was clean and well cared for. The room was very comfortable. The staff was very professional and helpful. The hotel lobby area smelled like fresh baked cookies. The water temperature in the pool was a bit on the chilly side.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Amy M, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. We hope you consider giving us another opportunity to provide you with a superior service. Sincerely, Akhila S

"Great stay"

5
User 11/12/2017

Great experience from check in to check out. Room smelled and looked clean. All of staff was very nice. Breakfast had a great selection and was well stocked. Love this hotel. We stay here whenever we are in Nashville.

"Very clean and comfortable motel!"