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Best Western Plus Nashville Airport Hotel, Nashville

4.5/5  - basé sur 456 notations.
911 Airport Center Drive, 37214-3765, Nashville, United States - See map

More guests choose the Best Western Plus Nashville Airport Hotel for our excellent service and Southern Hospitality. Enjoy close proximity to the BNA/Nashville International Airport with free shuttle service. We are convenient to most Music City attractions. Such as the Grand Ole Opry, Ryman Auditorium, Opry Mills Mall, Country Music Hall of Fame, Nashville Zoo and the Nissan Stadium home of the Tennessee Titans. We surpass hotels near the Nashville Airport in on-site service as well. Amenities include free wireless Internet, complimentary full hot breakfast, indoor/outdoor pool, fitness center and guest laundry. Our newly renovated property has large work areas, expanded cable channels, luxury bedding and king suites are equipped with microwaves, mini-fridges and flat screen TVs. At the Best Western Plus Nashville Airport Hotel you are our #1 priority. We promise you will be satisfied or we will make it right. That is our commitment to you.

Best Western Plus

Nashville Airport Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 461 guest reviews
NOTE ISSUED
Excellent
343
Very Good
86
Average
22
Poor
5
Terrible
5
REFER TO NOTICE
Business Business
60
Couples Couples
126
Family Family
179
Friends getaway Friends getaway
53
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful customer service "

5
13/07/2018

Very nice hotel. Clean, good breakfast and friendly front desk employees. Had the pleasure of working with Stevi. She was so helpful and accommodating. Another great stay in the Nashville area. Would definitely recommend this hotel.

"Great Accommodations"

5
13/07/2018

Comfy room, friendly staff. The lady who ran the breakfast room is super helpful and provides an excellent breakfast. Oh. Did I mention the chocolate chip cookies in the evening? And the freshly popped popcorn? A nice bonus.

"Very nice property. Convenient to airport"

4
11/07/2018

Very nice property. Convenient for airport shuttle which is available as early as 4 am when I needed it! Staff pleasant and helpful. Needed feather free pillows. Basic breakfast included.Will return for future trips to the area.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear M J J, We carry feather free pillows so you will always have a good night's rest with us. We are thrilled to hear you enjoyed your stay! We hope to see you back soon! Warmly, Akhila S

"R.L. Terry"

5
11/07/2018

Breakfast was great. Full gym. Inside and out pool. Rooms were clean. Not far from downtown and surrounded by restaurants stores. Davita at the desk went out of her way to give us excellent service and make sure our billing was correct!

"Quick and Professional"

5
11/07/2018

Quiet rooms with Firm beds. Good hotel overall. The staff was especially pleasant. Cheryl and Maggie at the Front desk for check in were friendly and informative. The two were quick enough to satisfy a line of customers quickly with no complaints. Also Cordell at check out was exceptionally professional with breaking down my bill to me (thought i had been overcharged) while also acting as a go between with the shuttle driver (Who also was very polite, even at 4:30 in the morning. Robbie was his name I think. Although I would advise scheduling a shuttle to the airport a little bit earlier than needed as it seemed there was difficulty keeping on schedule as the shuttle picks up for three different hotels in the area. Overall however, while it was a short stay it I was still impressed and would recommend this hotel to anyone traveling on business as it is very close to the airport.

"Stay during CMA Fest"

5
02/07/2018

We had a wonderful stay during CMA Fest 2018. Transportation wise, there was a shuttle that was operating to take us to and from downtown. Usually, the shuttle is $10 for round trip. During this week, they did a $15 daily shuttle for unlimited rides. We didn't spend much time at all in the hotel as we used it to rest our heads. When leaving, I was told that my taxes would be roughly $40. When I checked my account, I saw a charge for $40 and an additional charge for $25 dollars. I called the hotel and told them how I was originally given a price of taxes for $40 and asked what the additional charge was. I was told that due to my stay being CMA week, taxes were hire. I was talking with an associate, Stevi, who took great care of me. She credited the additional charge and apologized for the inconvenience. The reason I'm giving 5 stars is because the room was nice, the shuttle service was prompt and a great way to travel to and from downtown, and because of how wonderful Stevi was with resolving the billing issues (She resolved it right away too)! I would stay here again without a doubt.

"Friendly staff ,great breakfast"

4
28/06/2018

I was very pleased with my stay at this hotel. The only thing I wasn't happy about is that there was hair in the shower and in the sink ! The breakfast was really good,waffles,eggs,biscuits... very friendly staff and a good airport shuttle service.

"Good place"

4
28/06/2018

Friendly staff, quiet, clean room with good beds. The location is great for seeing the Opry and The Hermitage. Free breakfast was OK . Lots of parking and space can be rented as off-site airport parking.. No problems with this motel - would stay again.

"Get Away with Wifey"

4
27/06/2018

I was contacted to attend a timeshare presentation and the property that invited us booked a room at BW. It has been a while since I stayed at a BW. I was really pleased. It was clean and comfortable. This hotel was near the airport and I only remember hearing a plane once and the was in the daytime. The front desk was extremely helpful and friendly. The only thing that I thought was a negative is that there are not any service elevators and twice I had to wait for a maid to exit the elevator. I did not mind they were very polite and seemed concerned that they were in the way.

"Clean, comfortable & convenient hotel"

5
25/06/2018

We had a positive experience at the Best Western Plus in Nashville, from the friendly service at check-in to the breakfast options the next day. The room was extremely clean, comfortable and quiet. The shuttle is a great deal - $10 round-trip to downtown - and both drivers were friendly and helpful. Great stay!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear VLFrank, Thank you so much for taking the time to write us such a lovely review! We sure do appreciate being acknowledged and hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Decent but nothing special"

4
21/06/2018

The hotel was easy to find and the staff was friendly. The rooms are ok, clean and good size. Price was good. This was just a one night stopover for us on the way to Texas so all we did was sleep and eat breakfast before leaving. But I would stay here again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Gary F, You said it right! We are the perfect option for those looking for a quick trip. Come in, sleep comfortably on our wonderful beds, have our delicious breakfast and head out to the airport in our convenient shuttle. We are glad to hear that you will be coming back to stay with us again! We look forward to seeing you again! Sincerely, Akhila

"Countyfest Weekend"

5
21/06/2018

We booked this hotel for Country Fest as it was just outside of the city. We were welcomed by Ray who was so friendly! He gave also all the info we needed on the places to go and things to see. You might have thought we were lifelong friends by the way he treated us! This hotel has fantastic employees! Additionally, the room was clean and quiet, and the breakfast was an added bonus!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear itsalyagain, We are thrilled to have been able to provide a memorable stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"We stayed three nights and really enjoyed this hotel"

4
21/06/2018

The breakfast was great and the hotel staff were very helpful with questions. We also enjoyed the pool area after a hot day. Although the hotel is close to the airport, the plane noise did not bother us over night.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear virostek5, We are thrilled to hear that you enjoyed the pool! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"First time in Nashville for my daughter's 21st bday celebration!!"

5
20/06/2018

My daughter and I had a great time in Nashville and that included our stay at Best Western Plus. From the first impression the lobby smelled fresh and inviting. Then we met Andrea at the reception desk and she was wonderful. Our room was ready early and she checked us right in. The room was very clean and nice just like the pictures. Andrea also gave us some great pointers about where to go. We wanted the best Nashville hot chicken and she said the locals like Prince's Hot Chicken and she wasn't wrong it was delicious! The breakfasts were very good also at the hotel. Lots of good hot and cold choices. Our stay exceeded our expectations in price and value. We will definitely return. With employees like Andrea how could we not!! We were the 305 girls!!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jane, What a sweet review about Andrea! I will be sure to pass along the message to her. We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Airport hotels"

5
20/06/2018

Most airport hotels are simple transit centres. The staff here went out of their way to make stay enjoyable. Thanks to Jayne (waitress) who spent twenty minutes helping us plan our visit to Nashville.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear allenjh2018, We are thrilled to hear that you enjoyed your stay and for your kind words about Jayne! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Good airport hotel"

4
14/06/2018

Perfectly good airport hotel, friendly & efficient front desk & breakfast staff. Room size , cleanliness & facilities fine. No services besides breakfast, Wi-fi & small indoor pool, but conveniently located.

"Clean and friendly hotel"

5
13/06/2018

We stayed in Nashville for the Harry Styles concert. This hotel was easy to get to and it was easy to hit the highway to the city. Rooms were very clean and looked pretty new. I would stay there again.

"Great Breakfast and Amenities"

5
11/06/2018

We came and stayed for a few nights and breakfast is included every day and we loved how long breakfast stayed available, too! Normally hotels only leave breakfast open from 7 am to 8 am, the breakfast here is open u til 930 AM. Jayne was great i think she prepares the breakfast and she was cheery every morning and asked if everything is ok. Food is good breakfast food and well stocked.

"In town for the CMA'S"

5
11/06/2018

We had such a lovely stay at this hotel. We were greeted warmly by Jayne having breakfast every morning, Great Food was and unexpected treat. This is one of the cleanest hotels I've ever stayed in. All the staff so nice, comfortable rooms and all around welcomed. We felt secure and safe at all times. Highly recommended the Best Western Plus Nashville Airport Inn , an unexpected welcoming place to stay.

"Another Excellent Stay!"

5
10/06/2018

We just had a 3 night stay, and I will definitely stay here again! Everyone I encountered at the front desk was friendly and helpful. Our room was very comfortable, we had 2 queen beds and plenty of space to spread out. I appreciate the bathroom layout, with the sink being outside of the toilet/shower area, it makes it easier for 2 people to get ready. The breakfast is also great, they have waffles, biscuits, bacon, sausage, eggs and plenty of pastry, cereal and bread options. So glad we tried it this time!

"Holiday "

5
08/06/2018

Great place to stay for visiting Nashville, we were here when the CMAfest was on and it was very busy. The hotel has a great location, comfortable and very clean rooms, staff very helpful, and the breakfast was fantastic, especially Jayne who made everyone welcome. Would definitely return to see y'all. Many thanks.

"Great hotel near airport"

5
03/06/2018

Wonderful accommodations, great location, excellent breakfast with good variety of hot and cold food available. Helpful and courteous staff. Want to thank Sheryl at the front desk for making our stay so memorable.

"Hospitality by Rayshawn"

4
03/06/2018

We were headed out for the day and at the counter was Rayshawn. My wife and i said hello, He asked what we had planned for the day? We told him and he gave us some of the Tastiest Tennessee suggestions! Rayshawn really helped us experince Nashville! Thank you Rayshawn!

"Great stay. Great Location."

5
01/06/2018

Great Location. It's 10-15 minutes from grand ole port, shopping and downtown. It's away from all the hustle and bustle and surrounded by other hotels so you don't have to worry about being in a shady neighborhood. Rooms were clean and stocked during our stay. There's 2 pools (1 indoors and 1 outdoors) which makes it great for the family. Breakfast buffet is one of the better ones. The lady was working her butt off to keep it stocked due to regular hotel guest and 2 big groups of high school aged kids and their families. Andrea at the front desk was very sweet and friendly. I would definitely stay there again.

"Clean and quiet with some extras"

5
01/06/2018

This hotel is clean and well maintained. Having a fridge in the room was great for keeping drinks and food cold. The kids loved the pool. Breakfast was typical Continental fare. Overall great stay with our 2 kids.

"Excellent hotel near Nashville Airport."

5
29/05/2018

This Best Western Plus is very conveniently located to the Nashville Airport. Plenty of parking with restaurants and fast food nearby. The hotel is of excellent quality with a top notch staff. My room was very comfortable. This will certainly be my hotel when travelling to Nashville.

"Extremely clean and comfortable!"

5
29/05/2018

We stayed here for 3 nights and this hotel was excellent. It was extremely clean and very comfortable. the breakfast was great and the staff kept things full and clean. It is close to the airport and they have a hotel shuttle. The staff are all very helpful and polite. For multiple nights stays I wish the area had some better regular sit down style restaurants in the area. There are lots of fast food and a Shoney's near by.

"Clean and comfortable"

5
27/05/2018

This Best Western was a good value for our stay in Nashville. We felt it was easy to get to and from the sites we wanted to see from the Best Western. The staff was friendly. I personally was not real impressed with the breakfast. They offer a lot which was nice. But the hot food was very "industrial". Not really hot nor tasty. I would guess the waffles and cereals were fine. There's something for everyone offered.

"Will stay again!"

5
25/05/2018

Very nice clean, modern rooms. Wonderful breakfast. Staff is fantastic. They offer a shuttle to and from downtown at $10 per person. Andrea made us feel right at home. This will be our place to stay when visiting Nashville!

"A sensibly priced hotel in Nashville"

4
21/05/2018

The problem with Nashville unless you have an unlimited budget is the downtown hotels are extremely expensive (especially to two Brits on an extended road trip around the Deep South). This hotel provided a sensibly priced option with the convenience of a bus shuttle service from the hotel to get downtown. The shuttle leaves every hour (by prior request with the reception) and takes about 30 mins. to get downtown, again picking up every hour from the same location. The cost is currently $10 per person return, which is still much cheaper than paying for downtown hotels. You are dropped right in the centre of the action, and the shuttle drivers were extremely helpful and friendly. The hotel is just what you would expect from a Best Western clean and modern, a good midrange choice. The area in which it is located is mainly business and commercial so not too much choice locally for going out on foot. But great, if like us, you use it as a base to get downtown using the shuttle.

"Clean and Comfortable"

5
18/05/2018

My husband staying for one night-we live in East TN but had a flight to catch out of Nashville. The hotel was super clean and perfect for our one night stay. The staff were all very friendly. I spoke with Andrea and she was very kind.

"Nice Airport Hotel"

4
17/05/2018

The Best Western Plus is a nice hotel close to the airport. It's located in a quiet hotel complex away from street traffic and appears to be new. The hotel has a free airport shuttle and complimentary breakfast. (We weren't able to take advantage of the breakfast due to our early morning flight.). Our room was clean and comfortable. The only negative was that the bed was a bit too high. I could've used a footstool to get into bed. The front desk staff and shuttle driver were friendly.

"Wonderful Place to Stay In Nashville"

5
09/05/2018

We are a family of 3 adults who recently stayed on two occasions at this hotel. It is very clean and the rooms are quite comfortable. The breakfast is good but given that our initial stay was for 4 nights we would have appreciated a bit of variety in the breakfast items. The staff are extremely friendly and helpful. Jayne in the breakfast area is wonderful. She was very hospitable and made sure that everyone had what they needed before closing the breakfast room at 9:00 am. The front desk staff were great and had lots of advice re: accessing transportation - the shuttle as well as Uber and Lyft. The shuttle service to downtown Nashville was excellent. $10.00 round trip per person was very reasonable with good drop off and pick up location. We know from previous experience that parking in downtown Nashville generally costs about $30.00 for time period of 3 hours or more. Very expensive. We found Lyft to be about half the price of Uber. $12.00 each way to the Grand Ol Oprey. The rooms were clean and nicely appointed.with a Keurig, microwave and fridge. An easy chair in the room would have been welcome. There was a desk chair which was useful but the only other chair was quite low and had no arm rests. Not very comfortable. Chocolate chip cookies, coffee and popcorn in the lobby were a nice touch. The popcorn was however all gone when we returned most days at 5:00 pm. It would have been nice to have it available in the evening which has been our experience at the Drury. Highly recommend staying here - reasonable cost and about 3 minutes from the airport. Also several restaurants in the area within walking distance.

"Amazing Customer Service!"

5
09/05/2018

Called in to get reservations made for a group at a very busy time when there were not many options. Stevi was absolutely amazing as she was able to get us in and where we needed to be. I am blown away by the fact that Stevi went the extra mile in helping with this and kept on it all week. She was always in communication with myself and her excellent customer service didn't waiver one bit. Thank you to Stevi and all at the BW!

"Easy in and out"

5
07/05/2018

Chose this hotel because we had to leave early to catch a 5:30 flight. We were there for 3 days. It was conviently located and easy to get off and on the highways around as we went sightseeing. I was really hoping to stay downtown, but there was a big craft beer brewers event was going on and everything was booked. I was pleasantly surprised by the Best Western Plus. Oh and the bed! Very comfortable!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear marciabirmingham505, We are pleasantly glad to read your wonderful review about our hotel. Thank you so much for taking the time to write a review. We hope you come back to enjoy our beds! Sincerely, Akhila

"Stayed a week, would again!"

5
07/05/2018

My husband and I were on a bucket list trip to Nashville and stayed here, mostly because of the price of hotels downtown, but worked out great. Place is very clean and quiet. Everyone was very friendly and accommodating, special shout out to Jayne the breakfast lady who kept food topped up and place spotless. Lots of variety in food: waffles, cold cereals, boiled eggs as well as the usual hot breakfast items. Give the front desk a bit of notice for the shuttle downtown. They drop you off near the Ryman and from there it is a short walk to the Bridgestone arena, Broadway and the Country Music Hall of Fame...and yes you should go to it, I am glad we did! They pick you up from hotel near the top of the hour and pick you up from the one location by Ryman on the half hour up until 1:30am. It is $10 per person round trip rather than the $25 via taxi. You can also get the $15 day pass and go as often as you like. We tented a car from Enterprise and it turned out to be about a 5 minute walk away, for a day trip to Franklin area and BelleMeade. All wonderful. We definitely will be coming back to Nashville and certainly will stay here again. HeeHaw.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear NancyMacK, What a wonderful review!! Thank you so much for taking the time to write in such detail about our hotel. We are extremely grateful. Especially Jayne, as she lives for this. I will be sure to pass along your kind words to her. And HeeHaw to you coming back to our hotel during your next visit to Nashville!!! Sincerely, Akhila S

"Awesome Hotel Stay"

5
06/05/2018

Stayed over the weekend for Soccer Games. Our son plays soccer and it is an important part of our families activities. We couldn't have booked into a nicer hotel and only 15 minutes from the soccer fields. We were greeted soon as we entered the hotel. There were cookies and fresh popcorn for the guest. The room was really nice and so clean. There are several nice spots around the hotel for photo opportunities. We had the nicest breakfast ever served each morning. It had a lot of hot foods such as biscuits and gravy, scrambled eggs, bacon and sausage. It was clean and well stocked. There was rain in Nashville but still we were at the soccer field and enjoyed ourselves. Looking forward to our next games. Definitely will be booking the Best Western Plus located close to the airport. Quiet and you heard no noise from the airport. Thank you for a wonderful stay.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Maleah21, This is by far one of the best reviews we have received!! Thank you so much for taking the time to write a detailed one about our hotel. We are glad you enjoyed your stay and hope you consider staying at our property again. We would love to have you back!! Sincerely, Akhila S

"Just 4 minutes from the airport"

4
01/05/2018

Chose this hotel as we only had one night and wanted to be nearby to get back to the airport to pick up a rental car the next day, so this was a perfect location. The shuttle service to pick up up from the airport was prompt and we were able to book a return trip for a specific time which was great. The rooms were decent size and a comfy bed, although it was high, as a small person I needed a step ladder to get into it. Breakfast was ok, quite a good choice, but a bit of a busy area. There was an indoor/ outdoor pool if you had time to take advantage of it. Lots of fast food places in easy walking distance. All in all a good place to stop.

"Great place to stay!"

5
29/04/2018

The front desk staff was very friendly and helpful, especially arranging for the shuttle to downtown. The room was modern, spacious, and very clean. We stayed for 3 nights and having breakfast ready whenever we were was a great bonus. Jayne was always smiling, refilling, cleaning tables, and making sure everyone had everything they needed. A very pleasant way to start the day!

"What a great place to stay!!"

5
26/04/2018

My boyfriend and I were there for a long weekend to celebrate his birthday. The hotel was newly renovated and our room was very clean! The shuttle to and from the airport was a great bonus. We also used the shuttle that takes you downtown every hour. We found this to be super convenient. The best part of our stay had to be the breakfast. Not only was it delicious, the ladies who serve and take care of it were amazing. We had a really great experience with Jayne. She was extremely friendly and welcoming. We will be going back to Nashville soon and can't imagine staying anywhere else!!

"Nice hotel, poor check in employee"

4
25/04/2018

Surly employee seemed irritated that I wanted to check in early she had to leave her back room to come to reception desk, after she dismissed me she quickly returned to back room to hang out with her fellow employees.

"Solid budget hotel near airport"

3
24/04/2018

The hotel advertises a free shuttle to the airport but didn't say you have to call to have them pick you up. After we did call we waited and waited and no shuttle. Finally after almost an hour of waiting we take a cab to the hotel to find our shuttle driver asleep. At least the front desk clerk was very nice in getting us checked in early. The hotel also advertises a $10 shuttle downtown but it stops at other hotels first so good luck getting a seat. We ended up taking uber downtown our whole stay. I would recommend a car if staying here. There is nothing nearby within walking distance restaurant wise. The room was nice enough, a little small, and the beds were firm. The bathroom sink was outside the actual bathroom which is awkward when traveling with friends. The drain in the bathtub was very slow to drain. Stood in standing water a few times to take a shower. They have free breakfast which was appreciated. Our room was on the top floor and was pretty quiet despite a rickety elevator ride up there.

"Highly recommend!"

5
24/04/2018

VERY clean place with VERY friendly staff. Close to the airport and the free shuttle service was FAST and friendly. Breakfast was excellent as well...with bacon =). I will definitely be back the next time we fly out of BNA.

"Surly employee"

2
23/04/2018

After driving hundreds of miles in the pouring rain, we arrived at the hotel around noon, earlier than the standard 3 pm checkin. The front desk attendant, a young woman Davida was congregating with her coworkers in the back room, and was annoyed that someone was at the reception desk. She gave no greeting, but asked what I wanted. I told her I would like to check in, she repeated 3 times that check in is at 3 pm, and she had no rooms available. I left and returned an hour later. Once again she was in back room with her coworkers. I did get a room, and it was very nice and clean. Why is being pleasant so rare among the young?

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Kevymerry, I have responded numerous times to your concerns regarding the level of service of our hotel. Again I am saying how deeply sorry I am for your negative experience. All of our employees unfortunately have to work two jobs to make ends meet. As much as I want to be able to pay them a living wage, our budget doesn't allow it. It complies with the fact that hospitality industry in our city is booming to such high pace and finding eligible employees has become a living nightmare for all Nashville hotels. We continue ongoing training to employees who work at our hotel. Please understand my presence at the hotel can't be 24 hours. Sad to say but it ends up sometimes with associates not providing the highest level of customer service when I am not present. As much as I want to change this scenario I feel in my heart I am failing. Please find it in your heart to forgive our associates for being too exhausted to perform at the level of expectations you should have received. Forgive me for the challenges we are facing in running our business. We service hundreds of people per day and resultantly it saddens me to hear that even one guest had a negative experience at our hotel. Overall, our team is fantastic. We have great ratings in all third party reviews and our corporate awards us every year. Unfortunately you experienced the one bad day they were having and that's no excuse. I hope you consider giving us another opportunity to provide you with superior customer service. Should you wish to discuss this further please reach out to me and I will gladly discuss your concerns. Sincerely, Akhila S

"CLEAN, CONVENIENT, COMFORTABLE"

5
18/04/2018

This was our first stay at this property and we were thrilled! The decor is funky and fun with all the various textures. There is a bubble wall in the lobby that is a nice relaxing touch. There was popcorn and lemon water when we arrived which was a nice treat. The staff was very attentive and helpful, the rooms comfortable and luxurious. We stayed 2 nights and were late for breakfast both mornings but were accommodated. The attendant just let us work around her and never made us feel rushed. Oh and there is an indoor/outdoor pool that we enjoyed just the indoor part due to the weather.This is our new go to spot in Nashville!!

Akhila S, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear RWETHRYT, We are thrilled to hear that this your new go to spot!! We are very grateful for your wonderfully detailed review. Jayne, our breakfast attendant will never let anyone go hungry. It's the first big meal of the day! We look forward to your return trip to our facility. :) Sincerely, Akhila

"Great stay when flight was cancelled"

5
17/04/2018

Great basic play to stay. Modern bathroom, spotlessly clean. Good coffee. Friendly service. Shout out to the shuttle driver, so cheerful at 6am! We were booked here by our airline, and I was very happy with this choice.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Yukonjj, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel so quickly after departure. It tells us that we left an impression so mission accomplished! We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"awesome"

5
16/04/2018

awesome staff and hotel. Nothing fancy but clean, comfortable, and a place to stay for your early flight. The front desk goes above and beyond to make sure everything is perfect. I will return next time in nashville.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jacob R, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a review about our hotel. We would be glad to have you back at our property during your next visit to Nashville. Sincerely, Akhila S

"Pleasant and comfortable"

5
16/04/2018

My son and I had a very pleasant 4 night stay. The room was clean, quiet and the staff was very friendly and helpful. They served an excellent full breakfast every morning with several different juices and fresh coffee. Surrounded by restaurants both sit down and fast food and is right down the street from the airport. Great job Best Western Plus, I would easily stay there again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear dougdowers, If I could curtsy via words, I would. We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Where's the hot water?"

2
16/04/2018

Really nice motel but has a hot water problem. Stayed 6 nights and lacked hot shower on 4 mornings. On 2 evenings I was scalded by excessively hot water. Makes for a miserable stay when Nashville gets humid.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear dg0nzale, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. The issue is being looked into to ensure it won't happen again. We hope you consider giving us another opportunity to provide you with a superior service. Sincerely, Akhila S

"Finally clean, quiet, and Friendly"

5
10/04/2018

This hotel finally met all of our expectations! The room was extremely clean, the staff was outstanding and no noisy elevator to listen to all night! It was comfortable and included a hot breakfast! Middle of the road pricing! Perfect!

"Great Stay at Best Western Plus"

5
10/04/2018

We had a fantastic experience at this hotel. Breakfast was really good, food was fresh and plentiful, staff checked with us to see if we needed anything else and how we liked the breakfast. Front desk staff was extremely helpful putting us next to our friends. Room was clean and bed was so comfortable. Where can I buy a mattress like that? Keurig in the room instead of the crappy coffee makers normally found. We will definately stay there again.

"Great place"

5
09/04/2018

This was my first time staying at this hotel and the staff member that was on duty that night was amazing on helping us. His name was Fitzgerald and we had a situation where my son locked our door and he made sure and went out of his way to help us and I appreciate that so much. Me and my family are grateful for people like this. I would recommend this place to anyone. Definitely will say again when in town

"Close to Airport"

3
08/04/2018

Easy to find just outside of Nashville airport. Rooms very clean, only 1 lift but doesn't have many floors, Breakfast was good but make sure that you are not late. Coffee OK but tea does not taste like tea. If you come from overseas bring your own tea bags. This was a good place to stay without going into Nashville giving a quick get-away the next day.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear MNER, We are glad to hear the location has met your needs. And we hope you consider staying with us again in the future. If you do, please ask for our assortment of teas. We have especially purchased them for our International travelers as yourself. Thank you for taking the time to write a review about your stay. Sincerely, Akhila S

"Awesome service"

5
08/04/2018

My kids loved the pool. Also warm cookies and popcorn when we got back everynight. Breakfast each morning was always perfect thanks to Jayne. She always made sure we had everything we needed. Would stay there again for sure. Close enough to Nashville.

"VERT DISSAPPOINTED"

3
04/04/2018

We have been staying at this hotel many times a year when we travel. However, tonight the clerk was inattentive and did not recognize us as gold members. Refreshments in the lobby were empty and not attended to. We have never in the past been charged for parking which was why we stay here. However, the clerk insisted there was a charge and has always been a charge. We asked her to check our records which she declined to do. With all the choices in the airport area, next time I will opt for one with the friendly staff who care about customer service. No perks for loyalty here.

"Expensive. But very nice experience."

5
04/04/2018

It was a very nice hotel. Staff very helpful and friendly. Everything was nice besides the price. I could have found a cheaper hotel if I looked longer. The distance from the hotel was very convenient. So that was a major impact on my decision .

"weekend with my girls"

5
01/04/2018

very friendly staff clean room / extra towels no problem good breakfast! clean eating area , plenty of hot fresh food . free coffee all the time made for an enjoyable stay thank you :) special shout out to Andrea

"Clean Hotel, close to interstate for easy access to all Nashville has to offer."

5
15/03/2018

Great 4 night stay. Room was clean and cleaned every day for us. Andrea at the front desk was nice and friendly. Breakfast was included each morning, it was great. Fresh waffles, hot eggs, potatoes, bacon, sausage along with cereal, breads, bagels, yogurt and fresh fruit. Jayne kept everything full and hot during breakfast hours.

"Stop over enroute to FLA"

4
14/03/2018

Booked through airmiles, stop over enroute to FLA. Seamless check in, room on 3rd floor was clean and comfortable. Bed was quite comfortable, room came with bar fridge and kuerig coffee maker. Facility did have a pool but we did not use it. About 10 min drive into Nashville, 2nd and Broadway where most of the nightlife action is. Breakfast buffet in morning was adequate offering eggs, bacon, sausage , homefries, toast, make your own waffle, cereal, coffee, tea, juice (thx Jayne). It did the trick for a quick enjoyable bite and we were able to get on the road again in a timely fashion . Overall pleasant stay would recommend!

"Brief stop in Nashville, TN"

5
12/03/2018

I had chosen this hotel because of the proximity to the Airport; it is literally 5 minutes from it. The young lady at the front desk (Davida) was so nice and helpful while checking me in; she asked if I had any questions as to the hotel, the area, etc....she was very informative and professional. The next morning before I checked out (I missed breakfast), I met another friendly staff member (Jayne) that worked in the breakfast area. We talked a little bit, and she had noticed that she didn't see me during the breakfast hours (missed it by 10 min); she stated that the she had just put the food up, but if I would like a anything to eat...I could still get something to eat. That was really refreshing for her to do that. Many other hotels I've stayed in never offered any breakfast after it had closed. My wife and I talked to Davida and Jayne while we ate; the conversation was very pleasant. Both of these ladies made us feel right at home - Thank you ladies for making us feel comfortable. Everything about this hotel was great, the outside appearance, the cleanliness of the inside, etc. Our room was very clean from top to bottom (my hat goes off to the cleaning staff for an outstanding job).

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Roderick C, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"New hotel problems"

3
12/03/2018

Had no hot water the night we arrive for a shower. The day we checked out we had feral ants running around a nightstand or they had placed the mints. Breakfast was very good. Staff was very friendly. Once they figure out their problems will be a great place to stay

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Thomas J, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. The issue has been since fixed and we hope you consider giving us another opportunity to provide you with a superior service. Sincerely, Akhila S

"Great!"

5
06/03/2018

Stayed for four nights while on vacation to Nashville. the front desk receptionist Bethlam was wonderful to work with from booking to departure. She was so friendly and gave us wonderful dinner recommendations! The hotel was clean and accommodating. Complementary airport shuttle was wonderful and at most a $14 uber ride to broadway! We would definitely stay again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear kamero16, Thank you so much for taking the time to leave us such a wonderful review. I will be sure to pass Betelhem your kind words. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila

"Nashville trip"

5
06/03/2018

the hotel is by no means unique other than the fact that I never didn't get a smile from a worker or a friendly hello from the breakfast girl! Bethlehem at the front desk was fabulous always smiling and greeting us like family. The hotel has a shuttle to the downtown Broadway area that costs $10 round trip which I would highly recommend. The property is clean and well maintained with free hot breakfast an exercise room with weights and cardio, indoor outdoor pool. about a half mile from the airport and about 7 miles to downtown. All in all a very nice base for a great Nashville trip!!

"Excellent"

5
04/03/2018

The room and hotel was very clean and pleseant. We had a very good stay! The morning breakfast was perfect and enjoyable. They even had a free shuttle going to the airport. The use of the social lounge was helpful with our friends.

"Clean, convenient, pleasant staff and free airport shuttle"

5
03/03/2018

This is a no-frills, modern property very conveniently located near the airport and within a short distance of restaurants, drug store, etc. Rates are very reasonable for the area and great value for the $$$. Breakfast had the typical choices - the breakfast attendant and front desk personnel were very pleasant. Comfortable bed, free parking. Would stay here again.

"More than adequate"

5
02/03/2018

We stayed here on our travels home. The room was a bit on the small side but very clean and comfortable except for the occasional chair which would have benefited from an ottoman. Staff at the front desk were friendly. The pool looked nice but we didn't use it. Hallways, lobby and room décor were very nice. We enjoyed the breakfast and Jane did a great job of keeping everything well stocked. I would definitely stay here again. We dined a Monell's at the Manor (about 10 minutes away by car) and thoroughly enjoyed it.

"Very Nice Hotel and Caring Staff"

5
28/02/2018

The hotel is very clean and the rooms are nice. The staff are friendly as well. But beyond that, the staff (including upper management) seem to care about their guests. In my situation, I shared with one of the sales reps that my brother was having surgery the day I was checking in. After a very long and emotionally draining day, I checked in to my room late that evening. There waiting for me were snacks and a personally signed card from the sales rep and all of the staff. They wanted me to know they hoped all went well with my brother's surgery. It honestly put a much needed smile on my tired face. The little things matter.

"What a great hotel!"

5
27/02/2018

The room was very clean! The staff was very helpful and so professional. They helped accommodate my stay for a longer period because of my flight being canceled during recent winter storms. I highly recommend this hotel! Will stay here again when I am in Nashville. Thank you!!

"Thomas Vayda"

5
25/02/2018

I arrived at 2 am after traveling 30 hours from Manila. Andrea, the front Office desk Clark greeted me, went out of her way to assure I had a good stay. I was so happy, I just booked a follow-on stay in March with this hotel.

"Specializing in large groups for sure!"

5
24/02/2018

We were a party of 14 and I'm happy I booked 3 months in advance of our trip. There were hockey and fencing groups staying there as well. Rooms were extremely clean and accommodating. We had family arriving after driving for 18 hours and were kindly given early check in so they could rest before our fun! Each room had Keurig coffee & tea makers & mini fridges and of course the usual accommodations like iron and blow dryers. The bedding was so comfortable and restful and luckily they arranged for most of our rooms to be close by each other. They do have an indoor/outdoor pool and it is truly indoor/outdoor; only separated by a wall, so due to inclement weather...thunder and lightning it would not be open. That was not the case when we were there, in fact we had snow and ice! It was open, but we did not take advantage of the pool only because we were so busy seeing other attractions and celebrating with each other. A major highlight was their included breakfast buffet. Juice, coffee and the usual fare like pastries and bagels and breads to toast, but waffle the bar was just amazing...coconut, chocolate chips, fresh fruit and whipped cream...like dessert for breakfast. They had sausage and bacon and scrambled eggs along with biscuits and gravy. Much more than any complementary breakfast I have had before. Yes, I am a foodie and was quite impressed! Complimentary shuttle to and from airport (weather permitting...does not run in ice and snow). We had vehicles and were able to run to and from airport (a mile or so away). We went to Gigi's for cupcakes to celebrate at the birthday which we set up right in the breakfast area. Other highlights of our stay included: Grand Ole Opry @ the Ryman, Johnny Cash Museum, The Gaylord Palms hotel (9 acres of indoor gardens and a river boat ride (nominal fee for ride) and they were still stunningly decorated from Christmas, delicious and fun Wild Horse Saloon for lunch, Tootsies and Tin Roof downtown for some entertainment. Wonderful trip!

"Very pleasant"

5
23/02/2018

Andrea was very kind and helpful during my visit, and made me feel welcome after another hotel cancelled my reservation. Truly appreciate her kindness and professionalism. Jane made a great breakfast each morning.

"Nice hotel, great staff !!!"

5
21/02/2018

Stayed 2 nights, travel plans changed so I needed to check out on 3rd day. Hotel was gracious enough to not charge me. Betelhem was great at front desk, very helpful and friendly ! I would definitely recommend this hotel when you need to stay in Nashville near the airport.

"We were disappointed that the room we booked along with the rate was not what we received. No manager on duty to help :("

1
20/02/2018

We were disappointed that the room and rate we booked for was not what we received. When we got to our room and realized this is not what we booked we called down. The front desk person was the only one there and said the manager had made the final arrangements for the hotel and no movement was allowed. There was NO manager on duty for a sold out hotel for the entire weekend!?! We were still being charged the higher rate for the original booking of an upgraded room. The front desk was unable to assist in at least changing the price for the downgraded room. Disappointed in Best Western!!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Hello Kaves93, I would like to sincerely apologize for the inconvenience we caused you. We realize switching your room type on your day of arrival from an executive king suite to a room with two queen beds is not ideal. When we are faced with the majority of the hotel occupied by families, we sometimes have to make some changes that doesn't always benefit all parties involved. For that, we processed a $100 refund to your credit card. You should see that reflecting in your bank account in three to five business days. If there is anything else we can do for you, please do not hesitate to reach out to me directly at [email protected] Sincerely, Akhila

"Quick, last minute trip..."

5
19/02/2018

Not knowing in advance if I would be able to travel, I called every hotel we'd stayed at in the past the day before we were scheduled to leave & everything was booked. We'd stayed here several years ago and this trip was incredible... from the check-in, the room, the fitness area & pool, and the Breakfast - our stay was absolutely the BEST !! Clean room & comfy beds .... plus the coffee always being available was HUGE for me !!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Ladydiane30, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider making this your home away from home. Sincerely, Akhila S

"Was on a work trip."

5
19/02/2018

The staff are mostly all friendly. The best persons I encountered were: Andrea Fletcher - great personality; so friendly and helpful and Jane who works the morning kitchen; greets everyone upon arrival and then walks around asking if the food is great or if there is a problem. We did, however have one bad experience: the elevator broke. The hotel did call for a repairman and it was fixed within two hours which I thought was great since they had to get a part.

"Nice Hotel"

4
18/02/2018

Very nice hotel. Clean and comfy bed. My only complaint is I couldn't adjust the heat above 74 and i was pretty cold at night. And it took a while for the hot water to come on at the sink. The breakfast was good with a number of decent options. During the evening the lobby has fresh warm cookies and popcorn so that was an added plus.

"Excellent"

5
14/02/2018

My first visit to Nashville. This hotel was well located. Lots of parking, close to everything. The whole process was flawless. The staff were great, the room was clean, and the bed was comfortable. The hotel smelled good which is something I always notice. It was a pleasant experience all around. The had citrus water and a popcorn machine as well as coffee in the lobby. Breakfast was good and it was a really nice atmosphere.

"Great hotel"

5
07/02/2018

I am in Nashville for 8 days. This is a very nice clean quite hotel with comfortable beds, Betelhem at reception desk was very helpful and Jayne at the breakfast service area was most helpful. Housekeeping does a great job cleaning the rooms.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Joe E, What sweet words! Thank you so much for taking the time to write such a lovely review. I am sure Jayne and Betelhem will be very happy to see this. We hope you consider staying with us again! Sincerely, Akhila S

"Overall, not bad."

3
04/02/2018

We stayed here on a college visit after a long drive. Here are the good things: comfy beds, nice hot shower, good, clean breakfast area with plenty of options, coffee machine in the lobby with coffee 24 hours/day, Keurig machine and mini fridge in the room. Here are the not-so-good things: very small room without space for sitting (if you have luggage), our commode clogged up and wouldn't flush (without overuse), women's restroom downstairs had a broken door so daughter had to use the men's room when our commode wouldn't flush, AC/heater unit would not switch to AC (the room got too hot). When we checked out, the person at the desk did not seem to care about any of the concerns. Although this was not a terrible stay, I probably would try someplace different next time.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear katmcw85, Thank you so much for taking the time to write a detailed review about your stay. This helps us understand the areas with opportunities for improvement. We appreciate you pointing out the positive things. And in regards to the negative aspects, we definitely need to address them right away. We truly do work hard to provide an exceptional service and looks like we dropped the ball during your stay. We urge you to give us another opportunity during your next visit to Nashville. We assure you it will be worth your time. Sincerely, Akhila S

"Great, clean, friendly staff"

5
30/01/2018

This was a very great hotel. The space in a one bed (king) is nicely thought out and worked very well for my fiancé and I?. The room and bathroom were very clean and the staff was very kind! No complaints! Next time we visit Nashville, we will most definitely be staying here!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear emily_carter22, Thank you so much for the kind words! We are thrilled to hear you enjoyed your stay. We already can't wait to have you come back. We'll be here to serve you! Sincerely, Akhila S

"Great Stay"

5
29/01/2018

Hotel staff was incredibly friendly and helpful. Room was clean and just what we needed. Pool was a little cool for us, but a great extra! Breakfast was a great way to start each of our days, great selection not just pastry like other hotels offer.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear ADKWallace, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Good"

3
10/01/2018

We were travelling on the motorcycle & got caught in the weather. We had to stay 2 nights. Our stay was uneventful. The room was clean & the bed comfy. The breakfast was the usual West Western fare. Sadly, the pool area was dirty.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear kathyparnell, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. We hope you consider giving us another opportunity to provide you with a superior service.

"Never stay at Americas Best in Gainesville Fl. near Shames."

1
09/01/2018

This was the worst hotel I have ever stayed in. It was freezing cold with the heater on. The window had a space in it with no screen. The remote didn't work and there was no way to turn the t.v.. Tub looked disgusting. The guy at the front desk was rude. This place looked scary to my kids. They had already taken my money and no return. Please people don't waste your money. It doesn't look how it did on Google..

"Excellent Hotel Stay"

5
04/01/2018

I would totally recommend this hotel for ANYONE! We are a family of 4 with two young kids, and our stay was wonderful. Our room was nice, although a bit small. The staff was great from top to bottom. The breakfast was really good with lots of choices. We would definitely stay at this hotel again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville.

"Nice clean place"

5
04/01/2018

Everything was very nice. Clean place and friendly staff. Comfy beds breakfast was very nice. Convenient place that allows you to use shuttle to get downtown or to airport. Have stayed here before and will use it again

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Let's make this your home away from home!

"Outstanding Hotel Near Airport"

5
01/01/2018

We spent 1 night here during a road trip to TN based on tripadvisor reviews and were impressed. The staff was very welcoming and friendly and the room was spotless and very comfortable. The breakfast was good and the coffee was strong. Plus free popcorn all day. Great value hotel!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Chelsea33, We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Enjoyed our stay!"

4
01/01/2018

Very clean and friendly staff. Most comfortable pillows I ever slept on in a hotel.Great breakfast! Indoor pool but no hot tub. Shuttle to downtown and back is $10 a person. Can get expensive for a family.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear denylh, We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Overnight before heading to Puerto Rico"

5
30/12/2017

The Best Western was so easy to find and the staff were so friendly and welcoming when we walked in. Our check-in person was so helpful in recommending a nice restaurant close by for dinner and offering to let us leave our car parked in their lot while we were gone on a cruise! Only $5 a day and a free shuttle to and from the airport, can't beat that. The room was very cozy, clean, quiet and accommodating.

"FANTASTIC PLACE TO RELAX AND ENJOY!"

5
24/12/2017

What a great hotel! The staff was amazing, the service was incomparable, and it was a delightful surprise to find this gem so close to the airport and easy access to everything. The room was clean, nicely appointed and spacious and the bed was comfy. Nice amenities including a frig, microwave, built in desk and chair, etc. Front desk staff is really welcoming and very accommodating for questions and help with whatever you need. Enjoy a freshly baked cookie or popcorn in the lobby in addition to breakfast in the morning. Great place to stay!!

"Ryman Visitors from Oregon"

5
23/12/2017

Great property, great staff - especially front desk, maintaince and housekeeping and Ms. Jane - breakfast hostess. Loved Kuerig Coffee Makers - nice perk. Very nice location that was close (but notoo close) to BNA airport. Shuttle to downtown very, very nice to visit music shows and avoid the parking nightmare. Would like in room microwave though.

"As nice as many more expensive properties"

4
21/12/2017

Have a nice pool that is an indoor/outdoor pool. It could be a bit warmer. Friendly staff. I will stay here again. Breakfast was the expected morning fare. The bacon needed to be cooked a bit more. I only had one complaint. The person that had the room above mine wore high heels and kept walking back and forth a lot, which made quite a bit of noise on the uncarpeted floor. My refrigerator could have been colder also.

"Fun in Nashville "

5
20/12/2017

We enjoyed our four night stay at the Best Western. Our room was very clean and our king bed was comfy. Bethlehem, the nice young lady working the front desk took care of our needs during the four days. The location was great for my wife and I. Excellent breakfast and the evening cookies and popcorn located in the lobby was always welcoming. It only took us about 15 minuets to go downtown. “Ryman Bridgestone Arena and Broadway”. I prefer to drive but there was a hotel shuttle for 10$ . We also attended the Diamond Rio Christmas dinner show at the Gaylord Opry Hotel.”Tennessee Ballroom” . It was also about a 15 minute drive. Had a great time going to the Friday Grand Ole Opry and the Garth Brooks concert on Sunday night. Be glad to stay here again. Parking tip! You can park at the public library garage for 8$ after 5pm on weekdays. And all day on the weekend. It's located close to the Ryman Bridgestone Arena and Broadway.

"Exactly what was promised"

5
17/12/2017

This hotel was great! Great location, the staff was incredible friendly and helpful! They work with another company to do a downtown shuttle, didn't use this time, but plan to in the future! Beds we're incredibly comfortable and a Keurig in every room!

"Accommodating, clean and comfortable."

5
15/12/2017

Very friendly staff, Excellent accommodations with comfortable beds and clean room. We stayed for seven consecutive nights and there was never a problem. A good breakfast is offered with a friendly and accommodating breakfast attendant (Jayne). The staff arranged for a third party shuttle to take us downtown during a very busy evening which we appreciated. From our experience, we would highly recommend this hotel as one of the best in the area. The location is great since it is easily accessible to the freeways and in a quiet area.

"Nashville Trip"

1
11/12/2017

The hotel was clean and well cared for. The room was very comfortable. The staff was very professional and helpful. The hotel lobby area smelled like fresh baked cookies. The water temperature in the pool was a bit on the chilly side.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Amy M, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. We hope you consider giving us another opportunity to provide you with a superior service. Sincerely, Akhila S

"Great stay"

5
11/12/2017

Great experience from check in to check out. Room smelled and looked clean. All of staff was very nice. Breakfast had a great selection and was well stocked. Love this hotel. We stay here whenever we are in Nashville.

"Very clean and comfortable motel!"

5
09/12/2017

Thoroughly enjoyed our stay here. The beds were really comfortable, the room was clean and the breakfast was pretty good!!! The staff was very helpful with what to see while in Nashville. Would definitely recommend this motel!

"Fresh and Clean"

5
02/12/2017

We stopped here on our way cross-country. Although it is near the airport, our room was sound proofed and no outside noise disturbed our sleep. The staff was friendly and courteous, the room was clean and fresh, the bathroom and internet worked fine, the beds were comfortable and the breakfast selections covered the full range. What is not to like here! Highly recommend.

"Nice hotel"

4
29/11/2017

We stayed at this hotel during our quick trip to Nashville to see the Grand Ole Opry at the Ryman Auditorium. The hotel was conveniently located off of Interstate 40. The room was nicely furnished and clean for the most part. There was a "run" on the back of the bathroom door in our room. It looked like the housekeeper had a wet cloth in her hand when she touched the door handle and soapy water ran down the back of the door. I wiped it away so I didn't have to look at it every time I shut the bathroom door. Anyway, we slept well although being near the airport meant we could hear takeoffs now and again. My husband was delighted with breakfast as they served bacon rather than just sausage. For you sausage lovers, they served both patties and links on the morning we were there. The price was better than most hotels of this quality in the area. I'd stay in this hotel again if we travel back to Nashville in the future.

"Very Pleasant Stay"

4
28/11/2017

We stayed in this Hotel for only 2 nights on our way to family for the holiday, but I must say it was a very pleasant stay. My room was nice and comfortable, the staff was very nice and professional and the overall facilities looked good. My god-daughter enjoyed the pool very much too. I would recommend this location if your in the area. Fair prices and easy to get to from the airport.

"Overall very pleased"

5
27/11/2017

Staff was very friendly and accommodating. Clean room, awesome breakfast. We didn't use the pool area, it was very small. On the phone we were told this location didn't have a pack and play for our 1 year old, had to improvise with the tall beds!

"Great stay - accomodating staff"

5
27/11/2017

Lovely room, great breakfast. I became ill on our trip and the manager, DaVita, was very helpful in locating a nearby Urgent Care for me. I had booked three nights through booking.com and DaVita provided the phone number for me to contact them to see if my reservation dates could be adjusted due to my illness and need to get home. All worked out well and we are so appreciative of DaVita and her staff for their help.

"Great"

5
25/11/2017

From our welcome at reception to booking out everything was excellent. We initially booked 1 night and ended up staying 4 (we cancelled our other hotel which was closer to our business commitments). The room was nice and bright. Everything was spotlessly clean. The bed was very very comfortable as were the great pillows. The breakfast was exceptional. Great choice from fresh fruit, juices and cereals to hot oats, waffles, biscuit and gravy, choice of meats, eggs, potatoes, breads and pastries. The yogurt selection was of better quality brands. Something for everyone! The ladies who provided breakfastwere efficient, friendly and kept everything clean. The lady on Thanksgiving morning did well to cope on her own as all the tables and reception area were full. We were recommended to a restaurant within walking distance that was a hit with us. Altogether an excellent stay made better by exceptional staff. So nice to see smiling faces from staff.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Annie M, What a wonderful review!! We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. We will always be here with a smiling face for you! Sincerely, Akhila

"Good Experience"

5
19/11/2017

Just an overnight stay due to an extremely early flight the next day. Very convenient to the airport. Comfortable and quiet. Front desk staff courteous and helpful. Liked the lemon water and freshly baked cookies in the Lobby that evening. Nice touch. I fly in and out of Nashville frequently. Will use this place again.

"Stay before going home"

5
17/11/2017

Very friendly and helpful staff. They gave us directions for getting on our flight on time and arranged a shuttle to the airport. Wonderful breakfast. Jayne had it ready before we needed to leave at 6:00 am.

"Everything you would expect."

4
14/11/2017

This hotel is located just outside of the city and only short drive from the Gaylord Resort making this a budget friendly place to stay. In addition, if you have an early morning flight, your only a hop away from the airport. Shuttle services are available so no need to get up too early and return that rental car. The rooms were clean and the staff was friendly.

"Overpriced for what you get"

3
13/11/2017

Hair in the bathtub. Uncomfortable pillows. Noise from outside of the room. Disinterested staff. Location was good. The room had fake wood tiles and made it cold, Poor lighting. Overpriced for the value received.

"Great value, Clean Room"

5
13/11/2017

Travelled on business. Clean rooms, good internet, friendly staff. Would definitely stay here again. Breakfast was standard hot breakfast and was complimentary. Housekeeping did an excellent job cleaning our room each day!

"AWESOME STAY"

5
13/11/2017

Hotel was up to date and well maintained. The staff was grerat especially Jamal. I would recommend this hotel to my family and friends when they are in Nashville. The hotel was close to where needed to be during the dya.

"Brilliant Staff"

5
13/11/2017

I would strongly recommend staying at this hotel. The staff were wonderful and very helpful. special thanks to Yolanda and Jamal who helped recommend the best things to see and do in Nashville. The rooms were nice and clean and the breakfast options were good. Also the hotel provides a shuttle bus to Broadway which was very convenient and affordable.

"Best valued hotel in the area"

5
07/11/2017

This was a very nice hotel and very clean and the staff were very friendly and prompt. Only thing to be improved is the pool as it is a bit dated. But the hotel rooms more than make up for it as they are really nice. The price is good too.

"Great Breakfast and Service"

5
07/11/2017

We stayed at the Beat Western Plus Airport last night . Clean Rooms and great staff. Jayne, was in charge of Breakfast and she was fantastic, made you feel right at home. Will definitely be back ! Overall great experience !!

"Easy to find and a nice stay"

5
06/11/2017

Stayed here for one night as I was getting car to drive to alabama in the morning. Easy to find from airport and was a great stay. Good breakfast to get me on my way! I liked the new rooms! nice layout and functional.

"Fantastic "

5
04/11/2017

Amazing staff and fantastic rooms, highly recommend this hotel as a base for your stay in Nashville. Good breakfast and great ammenities. The staff couldn't do enough for us, they are a very happy, helpful and friendly! They made these three Aussies feel at home.

"They Value Smokers' Convenience Over Comfort of Other Guests"

3
04/11/2017

Stayed here for one night before returning home. My room, 216, was right above the area where smokers congregate practically next to the front entrance, and next to the American flag blowing in the smokey air. I didn't smell smoke, but different groups of smokers were out there talking and laughing into the wee hours, keeping me awake. I finally called the desk at 1:15 am and they said they would ask them to quiet down. The next morning I complained to the person at the desk (I would have liked a partial refund), who said to tell the manager. I called the manager from home. Sympathetic listening and an apology, but no offer of a refund or to change things for future guests. Why can't the smoking area be located away from the windows of guests who are trying to sleep? Otherwise, it was a nice, clean, large room. The popcorn and cookies in the lobby were a nice touch.

"Great Stay in Nashville"

5
01/11/2017

A great hotel in a great location. Shuttle takes you downtown. Good breakfast to start the day. Would definitely stay here again. Yolanda greets you with a smile everyday. Housekeeping does an exceptional job. Relaxing at the pool is a great way to end the day.

"Filthy"

5
31/10/2017

When I walked into the lobby I was shocked at how filthy this hotel appeared. The entry rug was stained and dirty. I inspected my hotel room and it also was filthy with stained rugs. Elevator and hallway rugs dirty. I couldn't escape this hotel fast enough. Complained to manager with no results. Booked through Southwest who uses Booking.com. Also filed a complaint with Health Dept. Denied compensation. My two elderly sisters who arrived early and had gone to bed refused to budge therefore I was charged the full fee. I spent over an hour trying to find a decent hotel. Exhausting. I am a world traveler and this was the most disgusting hotel I have ever experienced.

"Great place"

5
31/10/2017

One of the cleanest hotels I've been to in a long time. I travel weekly for business all over the south and was pleasantly surprised at the cleanliness and professionalism at this location. Will return!

"Nice Best Western"

4
31/10/2017

Good location, close to airport and about 10 minutes from downtown Nashville. Clean and relatively budget friendly, maybe just a bit high for the same type of hotel, amenities, and service of other hotels of this level. The breakfast was pretty good and the staff was very nice staff, especially Kenny.

"Best kept secret in Nashville!"

5
30/10/2017

Althoug the grounds and lobby were inviting, the best thing about walking into this hotel was being greeted by some one as friendly and welcoming as Yolanda! After driving around in Nashville traffic and taking a few unplanned detours, I just wanted to check in and rest. Instead, I started up a conversation with Yolanda who shared with me tips for avoiding traffic the next day! Once in the room, was delighted to find it restful and absolutely spotless. Although facing the front of the hotel over the lobby area, there was no traffic noise (but remember you are near the airport). The gym was completely equipped for a quick work out! The breakfast in the am had plenty of sitting area and good selection of food and to my surprise, there was Yolanda, with a smile on her face! Thanks so much for making my short stay a success!

"best customer service of the whole trip"

5
25/10/2017

from checking in with Ms Kim, breakfast with Ms Jayne and Mr Kenny,and checking out the days activities with Jamal D, everyone was friendly and helpful to suggest things to do,eat, etc.in Nashville. The shuttle into town is reasonable, can be a bit off with pickups due to traffic in the Broadway area and construction, so just plan on it. Beds very comfy, and we liked the cookies !

"Best Western Plus Nashville Airport "

5
24/10/2017

Stayed 5 nights. Staff could not be more friendly and accommodating, especially Yolanda at front desk and Jane at breakfast. Each day we ate the breakfast provided. It was a typical hotel included breakfast, waffles, cereal, scrambled eggs, bacon, sausage, variety of breads, bananas, apples, yogurt, etc. Room was clean & ready. We were right across from elevator and never heard any noise. We are heavy sleepers. Only two negatives- other than the metal bench out front there is no outdoor space to sit and relax. We were disappointed that although there is an outdoor pool, it was closed for season but it was 75 degrees out and we only wanted to sit out there. Bring a small mirror with you if applying make-up. Lighting is poor and not near natural light. Shuttle to downtown worked great for us. It is $10.00/person round trip. Call desk and let them know what time you want to leave hotel to ensure shuttle is expecting you. It leaves on the hour. We also used Uber to go other than downtown. Never waited more than 10 minutes usually less than 5 minutes. Overall, great experience and would recommend staying at this hotel.

"Great Place close to Nashville"

5
24/10/2017

Had a great time and enjoyed our stay here at the Best Western Plus. The place looks brand new and was very clean. Good price for the size of room we had! The pool inside was heated to 84 degrees F. We had a good hot breakfast as well!

"Wonderful!"

5
23/10/2017

The hotel is clean with a delicious breakfast in the morning. The staff is extremely friendly and helpful! The other thing that was important to us was that it appeared to be a nicer location and had a well lit parking area. As we were leaving we booked for another night on the way back through Nashville. It was great to find a hotel that was this nice for the price!

"Surprisingly Nice Best Western"

4
23/10/2017

Best Western hotels are not usually the top of the heap. We stayed at this one for one night. We were very pleasantly surprised. The front desk staff had strange haircuts, but were very friendly. The hotel is in excellent condition, very clean, and very comfortable. The bathrooms are quite adequate. Parking is plentiful and free. We were very pleased with this stay.

"GREAT PLACE"

5
18/10/2017

Nice rooms, CLEAN rooms, caring staff. Easy on and off to HWY. We had everything we needed for a super stay just outside of Nashville. Nice breakfast and GREAT coffee. Also, love that you all had popcorn in the afternoons.

"Wonderful Hotel"

5
18/10/2017

Check in was easy, the employees were great, shuttle service was incredibly convenient and easy for out of towners, Services and snacks in the lobby were a great idea and the price was great! The proximity to the airport was also perfect for early morning flights.

"Absolutely incredible"

5
17/10/2017

I am so pleased with the Best Western (Nashville airport). It was very welcoming and CLEAN. Cannot say enough about this staff and how well managed this hotel is. They were so accommodating during our three days there, and incredibly friendly. You really feel like they see you as a person instead of just a traveler passing through. The staff even signed an anniversary card for me. I mean that is just amazing. Jamal was exceptional - a true leader and sweet hearted person. Thanks, Best Western. We could not have chosen a better hotel.

"Great Hotel with Awesome Breakfast"

5
16/10/2017

Great hotel with beautiful, clean, spacious rooms with king bed and 2 televisions. Very friendly staff. The room has plenty of electric outlets for all of your tech stuff (even some USB ports). Quite rooms and very comfortable. It has a small but nice indoor and outdoor pool, and it also has a nice, clean workout room. The folks who prepared breakfast (Jayne and Kenny) put out quite a spread and where very friendly. They had boiled and scrambled eggs, bacon, sausage patties and links, pastries, various cereals, great coffee - just a great selection! I travel a lot and it was one of the best I've seen. Highly recommend staying here!

"Very impressed."

5
16/10/2017

My sister and I stayed here for one night. Nice hotel for the money. It looks brand new. Lobby and room very clean and well appointed. It seemed to take the clerk a little long to check in, but she was new, so I will never ding anyone for that. The only negative that I found was a lack of adequate parking. It's adjacent to the Nashville State technical college, so we probably could have parked there, but we eventually found a spot someone was leaving.

"Nice, clean, QUITE, friendly staff"

5
12/10/2017

The free breakfast is by far the best we've ever had for such a small "continental". Biscuits, gravy, eggs, sausage patties & links, bacon, nice cubed potatoes, waffles, bagels, cereal, fruit, juices, coffee, etc. Very impressed. I don't know if we just hit a slow week time(mon-wed) or if this is how it always is, but we heard absolutely no noise outside our room. VERY comfortable bed(king size). Overall just a great experience and WELL worth the money(we booked 6 months ahead of time), yet would still pay the going rate for last minute scheduling.

"Perfect for My Conference Home Base!"

5
12/10/2017

Finding an affordable hotel in Nashville is getting more and more difficult. Finding an affordable hotel that is also updated, clean, and with a friendly staff seems even more difficult! I recently spent 6 nights at this establishment while attending a conference in Nashville. I travel frequently for business and leisure and am a tried and true, loyal Hampton Inn customer, but with all of my conference expenses, I could not rationlize the $200/night pricetag on my preferred chain. So, I started searching, read the reviews on this property and decided to give it a try. Everything was very nice, extremely clean and comfortable. The daily breakfast was good with a wide variety of choices. The complimentary cookies and popcorn each evening were a nice plus and the staff was extremely friendly. Every time we entered or exited the building we were greeted. The breakfast staff was very attentive, always asking if we had everything we needed. Check in and check out were a breeze. I believe in dropping a few names when the service has been exceptional and while I failed to get everyone's name, these are the ones I remember - Kenny, Jamal, Jayne, and Otilia. You guys were exceptional! My experience was so good, that I have signed up for Best Western's rewards program and will not consider this chain as an option on future trips. Close to the airport (with no airport noise) and less than 10 minutes to my conference at the Opryland convention center. I took an Uber one morning for less than $13, so very do-able and cheaper than car rental from this location. Bonus - they have a shuttle that will take patrons downtown for a small fee, it runs regularly. Thanks Best Western Plus - I'll be back!

"GREAT ESTABLISHMENT"

5
12/10/2017

What a great establishment to stay when in the Nashville Area. The receptionists were very pleasant and they greeted you with a smile. The hotel's decor was nice and up to date. The room was very clean and the bed was sooo comfortable. I would truly recommend this location to family and friends.

"Great stay!"

5
11/10/2017

We returned from a great weekend trip to Nashville and a great stay at the Best Western Plus. This is the first time I have stayed at a Best Western and we were really impressed how clean and modern the hotel was. The hotel offers a shuttle to the downtown Broadway area for $10 pp round trip. The beds were super comfortable and the service was great. We will be back!

"Wonderful staff made me feel welcome"

5
11/10/2017

The hotel was very nice, but what put it over the top was the people. Everyone I came into contact with seemed to honestly care about making sure I had an excellent stay with them. The hot breakfast service was good - more variety of food than I expected. The hotel is very close to the airport, but not noisy at all. It was more moderately priced than comparable chain hotels in the area, also.

"Quiet, not to far from major shopping."

5
05/10/2017

Although nestled in a cluster of other hotels, this is an excellent choice. the room was comfortable, and quiet to outside noises. Nice breakfast area and well attended. Fresh Popcorn in the lobby, cookies too. A few medium quality restaurants in the area with good service.

"Great place to stay in Nashville "

5
04/10/2017

We were at this hotel on 9/16- 9/20,2017. When we first got there we were greeted with open arms, they took the time to make sure we knew where everything was, ( the pool and fitness room) they showed us where the coffee was and they had it 24 hours. The coffee was always fresh tasting. Then they put outs fresh popcorn and cookies each night. The rooms were very cleaned everyday, and the cleaning woman was always cheerful! Jamal and Yolanda were at the front desk and any time I went pass them they were always pleasant, and they gave us directions when we needed them. The breakfast was better then I would expect at a hotel chain, eggs, bacon, sausage, waffles and much more, the two people that took care of they breakfast greeted everyone with " good morning," made a great start of another day!

"Awesome stay!!!"

5
03/10/2017

I will definitely stay here again!! Not only were the rooms awesome, the employees were the best!! The 2 that helped me the most were Jamal Butler and Kim Downey!! All I had to do was ask and they would go out of THEIR way to help me! I cannot say enough good things about these 2!! Thank you for both for an awesome weekend!!

"Nice economical hotel. Enjoyed my stay."

5
02/10/2017

This hotel was very nice. The staff was very helpful and friendly. They offered a full breakfast and the use of computers in the business center. They also offered wifi with an emphasis on secure connection.

"Clean and Friendly"

5
02/10/2017

Staff was excellent, helpful and friendly. Cleaning staff was very thorough, room was always very clean and stocked with proper towels etc. Breakfast was provided and was well stocked and warm. Coffee and snacks provided each day, and they remembered our name. This is what a stay is supposed to be like.

"Very Clean And Relatively Quiet"

4
27/09/2017

Stayed 3 nights and found it very good. I only had the breakfast one morning and it was O.K. The first night there was some a party going on to until early in the morning so it was a little noisy. Found it a little expensive compared to other cities so I can't say it was good value. The check-in check out was very quick and efficient and the front staff were helpful.

"Best Staff at Best Western. Yolanda at the Best Western was so helpful."

5
27/09/2017

After something happening with the trip advisor group taking the money out of my friends acct and it not showing as paid we were unable to check in and get our room and it seemed to take forever for them to help us. After being given then run around for an hour Ms Yolanda helped us with getting this situation taken care of and they finally sent the money through so that we were able to get checked in. To which Yolanda basically had us all ready except for signing and having a card on file... The rest of the staff were always willing to help but Ms Yolanda went above and beyond and helped make our day better after being so stressed with the room problems. That lady definitely deserves a raise. She is most definitely an asset to the Best Western! Breakfast was great and the hotel itself was clean. Definitely would stay there again!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Brooke D, You are so kind for taking the time to write us such a wonderful review! Yolanda is thrilled to see this and glad she was able to assist you with the reservation issues. As we say at our property, we function as a family and that love to shared with our guests. You made a huge impact on her as a guest and your kindness really helped in going above and beyond. We hope you will make our hotel your home away from home. Sincerely, Akhila S

"Stayed here three nights while visiting Nashville for the first time."

5
27/09/2017

I have to say I was very impressed with the Best Western Plus in Nashville. It looks like it was recently renovated so the rooms were very clean. The complimentary breakfast in the morning was just what we needed before heading out for the day. The $10 round-trip shuttle service to downtown Nashville was a bonus. The thing that stood out the most to us was how nice the staff was, especially "Kenny". They were all extremely accommodating. Anything we needed was swiftly taken care of. Thanks for a great stay!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear wlspencer5220, Thank you so much for taking the time to write such a lovely review!! We are glad to hear you were able to enjoy our breakfast. I will be sure to pass along your message to Kenny. We hope to see you back at our property soon! Sincerely, Akhila S

"Solid Airport Hotel near BNA"

3
26/09/2017

Pros: close to BNA, close to fast food and sundry stores, comfortable beds, quiet, free breakfast (didn't have a chance to try though), free parking, and free Internet. Cons: starting to show wear and tear on carpets (stains, rips), furnishings, and in the bath area. Overall: a good stay and I would stay there again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jason M, Thank you for taking the time to write a review about your stay. Given that we recently renovated, we do not wish to provide this type of experience. Would you please contact me at the hotel directly so that we may discuss this, and so that I can take a look and request needed repairs? I know you may be busy, and your time is valuable, so thank you in advance for taking time to report this. We want to ensure your next visit is a five-star experience. Sincerely, Akhila S

"Best staff and service at Best Western"

5
26/09/2017

We were in town for the Titans game. I chose the hotel based on some reviews and was definitely satisfied. The hotel has a free shuttle service form the airport. If you are lucky you'll arrive and Jamal will check you in. He was wonderful and went above and beyond as did the rest of the staff. The rooms are average size, comfortable and very clean. The hotel offers free buffet style breakfast which was great. The hotel will also arrange for a local transit company that will shuttle you into downtown for $10 return hourly until 2am. Just make sure you remember where the downtown pickup point is. We hope to return to Nashville again and we will definitely return to this hotel.

"Nashv ille Stay"

5
21/09/2017

Would definitely recommend the Best Western. The staff is great and the rooms/beds are clean and comfortable. The hotel is close to the airport and there is a shuttle service that will take you to downtown Nashville if you don't want to drive which is perfect if you don't know the area.

"Great Hotel"

5
19/09/2017

Very clean and comfortable with a professional staff. We were there to participate in an event at the state fair and got there early. Jamal and staff were very accommodating and got us into our room early. Good location with everything you need within a short driving distance.

"BEST SERVICE EVER, SHOUT OUT TO KIM, YOLANDA, JAMAL, CORDARY BEST SERVICE WE EVER HAD"

5
19/09/2017

The service was outstanding! We were in Nashville for a girls soccer tournament and the staff, Kim, Yolanda, Jamal, Cordary were fantastic. Made our stay very comfortable and inviting. We will stay there EVERTIME we are in town. Breakfast staff was amazing. Great breakfast, good popcorn, cookies were the bomb. This staff went above and beyond for the guests. Linda Bethmann Evansville Indiana

"Wonderful Hotel"

5
18/09/2017

The staff was extremely friendly. The room was very clean and updated. The walls were sound proof. This hotel is conveniently locationed. It's only five minutes from the airport, and several eating establishments nearby.

"The Butler's"

5
18/09/2017

Came in hot, tired, and ready to rest. Yolanda at front desk was already handling a aggravated customer very well. Got to me and welcomed us with a welcoming smile. We exchanged some playful barbs with each other giving us both needed smiles. She is a tribute to your hotel and should be a valued employee. The room was spotless and a very needed cool. Breakfast was good and well maintained. Yolanda was there again when we left. We exchanged more barbs and started our day with smiles and laughter before having to deal with THE AIRPORT!

"Poor Customer Service- Check-in service was so poor I left."

1
14/09/2017

I arrived to check in at 6:30pm (ish) on 9/13/17 and within fifteen minutes I left the property due to poor customer service. When I spoke to the check-inn person I notified her of my reservation. She advised me that there was a problem with my reservation being honored due to a reservation error on their part and advised me that I would not be allowed to stay at the property and that there was not a room for me. I asked to speak to a manager and was refused this opportunity, she spoke with him directly on the phone and would not let me speak to the manager to resolve the issue. The management staff we rude as well and advised me I would not be able to stay at the property under the original reservation agreement. The check-in lady told me I needed to leave the property and stay elsewhere. There was a lobby full of guests also waiting to check in who witnessed this occurrence. I was disrespected and humiliated in the lobby of this hotel surrounded by other guests and travelers. The lady was so rude that another guest followed me outside and apologized for her behaviors. I found another hotel for the night and called the hotel back this morning 9/14/17 to try and make amends with the situation. When speaking to a manager I was not allowed to give my side of the situation and he refused to listen to my complaint. He assured me that his staff followed their policies- so apparently their policies are to humiliate guests when the hotel has made a reservation error. Don't let your Nashville vacation or trip be ruined by poor customer service and disrespectful staff. There are many other local hotels who are willing to do business in the same area who will treat you with respect.

"SMELLY ROOM FROM BAD KITCHEN EXHAUSTION -4th FLOOR"

4
14/09/2017

The kitchen does not have a proper exhaustion and all the sausage, eggs, bacon and etc will be on you, luggage, clothing, bed and towels. We got home and we had to isolate, until washing, all of our belonging that we had on our trip. You have a shower and go to bed and the smell is on the pillows. Room is clean and comfortable. Showers are excellent and staff from any department is really friendly and helpful. There is no safe on the rooms which is not usual in these days mainly close to airports. The day we arrived there was a guy with a hood on his head that tried to snatch a purse from a Lady that was checking in next to us. The same guy followed us to the elevator but I sensed someone behind us and when I tuned back I saw the same guy and I confronted him. He turned around and went away.

"Great spot"

4
14/09/2017

Room was very good and bed was great. Staff were excellent. For dinner go to Danfors, just out back and excellent ( you can walk). Only problem was the shuttle service to downtown ...started too late in morning ( 10 AM ). I wish that they offered a one-way ticket so you could take taxi/Uber earlier in AM and use shuttle coming back.

"Nice hotel."

5
13/09/2017

We loved our stay at this hotel. It was clean, beds were comfy and the staff was very nice. They recommend local places to eat that were great. The continental breakfast was also very good. Best waffles from a hotel. Would definitely stay here again.

"Good Choice for Airport Access"

4
13/09/2017

Very convenient courtesy shuttle to airport. Nice property - met my expectations for BW Plus. Pleasant, friendly staff. Quiet despite proximity to airport. Will stay here again. For those interested: does not accept pets.

"My 1st Stay Here"

5
07/09/2017

Best hotel that I've stayed at in a while. The staff was fantastic and very helpful. The room was clean and great. The breakfast was awesome. The shower had really great pressure. I have a yearly class to go to and fly out of Nashville and hope to stay here next year again. Shuttle service to airport too.

"Great service"

5
31/08/2017

Best experience I have had at a BW property. At check-in the desk employee was the most knowledgeable and courteous that i have encountered at any hotel. If I could hire Jamal, the employee who checked me in, I would.

"Good value"

4
30/08/2017

We only stayed here for one night but formed a very good impression. It is near the airport but miles from Nashville. Staff were very friendly and helpful, room was clean but if you are small you will need a ladder to climb on to the beds. Breakfast was continental with a limited selection and the eating area is basic but it was ok.

"Clean hotel with excellent service!"

5
30/08/2017

Booked here for 2 nights (Sat and Monday), needing a room the Sunday night prior to the eclipse. Jamal at the front desk was very helpful. Upon explaining to him our need for a room that Sunday night, he made notes on our account and suggested making the front desk person aware that we needed the extra night upon check-in. Long story short, Jamal was able to secure a cancelled room for us, allowing us to stay the 3 nights. Rooms were very clean, beds were extremely comfortable, and complimentary breakfast was good. My kids really loved swimming from inside the building to outside the building while staying in the same pool, and the interaction with the front desk staff was impressive. This hotel runs with a very small staff, yet they all seemed very friendly, hospitable, and genuinely interested in our comfort during such a busy time. Jamal even offered us eclipse glasses the morning of the eclipse, saying his manager got a shipment in that morning and wanted to offer them free to guests. This was one of the more reasonably-priced basic hotels in Nashville offering excellent service and amenities for its convenient location! We have family in town and will definitely be back.

"Very good hotel. "

4
28/08/2017

We spent three pleasant days in this hotel in a room with two queen beds, without any inconvenience. In our room there was no noise coming into from the airport nearby. Personnel is extremely nice and alert. Breakfast more than OK with a nice waffle machine. Nice pool, quite large for an hotel of this category. To be recommended.

"Improve customer service and rating would be a 5"

4
28/08/2017

The beds were very comfortable and the housekeepers were very friendly . Rooms are nice and spacious. The front desk staff was helpful, but more attention was given to repeat customers than new customers. The pool is small but neat as it is an indoor outdoor "H" shape. The hotel is very quiet. I would stay again.

"Great Place"

5
24/08/2017

My wife and I went to Nashville to see the Solar Eclipse, and stayed at the Best Western Airport. Pick-up and check-in were quick and easy. The room was OUTSTANDING,almost like a suite. During the Eclipse the GM,Akhila Sheth sat with a handful of guests, provided chairs, cold water. Definitely above and beyond what you expect of a GM! It felt like sitting with friends or family.

"Great Weekend in Nashville TN"

5
23/08/2017

We enjoyed our stay at the Best Western Plus. Our rooms were clean and very comfortable. Staff was very friendly and helpful Having a shuttle service called for us to go downtown was wonderful. Breakfast provided by the hotel was really good and came with lots of choices.

"Great Hotel"

5
23/08/2017

We are doing a destination wedding in Nashville and booked a room block at this hotel. We wanted to do a site visit before the event and went last weekend. Great hotel. The front desk staff was super friendly. The lobby was very clean and inviting. The rooms were amazing, clean and spacious. We enjoyed the free hot breakfast. Only 10 minutes to Downtown. We are so happy this is where we and my family will be staying for our wedding next year.

"Friendly Staff Good Value"

5
23/08/2017

Kim and Robert helped us at check in & they were both very kind & helpful. Room was very clean and spacious. Breakfast was okay, standard continental breakfast. The bed was a little to hard for my liking, but I slept well. Hotel was very quiet, even fully booked.

"FRIENDLY HOTEL STAFF"

5
22/08/2017

Hotel staff was awesome. Front Desk staff went above & beyond to make sure our stay was a great one. Rooms were soooo clean and very nicely layed out. Beds were very comfortable. We would recommend this hotel to anyone looking for a hotel in the Nashville area. Breakfast was very good. Housekeeping staff was always friendly.

"Pleasant and welcoming!"

4
17/08/2017

The staff is very friendly and they all go out of there way! The breakfast buffet was good. The room and bathroom are a decent size. The bed itself is okay, if you prefer a firmer bed. The hotel is roughly 15-20 minutes to downtown and close proximity to Belmont and Vanderbilt University. The only negative is there is a lot of traffic in the morning to get into Nashville. Take 155 as it really helped us! Love visiting Nashville. Would recommend this hotel.

"Clean and fresh"

5
17/08/2017

Stayed here this week when traveling with friends. Could't have asked for a better stay. Even though our room was right next to the elevator we didn't have any noise problems. The bed was one of the best I've ever had in a hotel. The facility was spotless and it is obvious they take pride in their business. The staff were all friendly and attentive. The breakfast area is well staffed and the items were kept full and fresh. Everything smelled clean and fresh. The room was large and comfortable with wall thermostat to control the air conditioner. The best hotel I stayed at our entire trip. This hotel is adjacent to a shopping mall and has many restaurants nearby. I will definitely look to stay here in the future

"Great hotel, great staff"

5
16/08/2017

Recently visited here for a concert at the Brigestone Arena. The hotel rooms are very spacious and well equipped and clean, beds very comfy. We were wary of parking in town so used the hotel shuttle at 10 dollars return to get to downtown, easy to book through the desk and saved the hassle of parking, dropped of close to the arena only 1 block away. Our first time in Nashville, Aaron Lakin on the front desk was really helpful in giving us lots of suggested places to visit as was the hotel manager. Breakfast was really good, with a good choice of hot and cold food. Very quiet hotel for an airport hotel, never heard a single plane. Would certainly stay here again and highly recommend to any traveller. A great stay with great staff.

"Great place!"

5
15/08/2017

My family visited Nashville for the weekend and booked this hotel based on the reviews. We had a wonderful stay! Our room was pristine and looked exactly like the website. Jamal checked us in and also out. He was so incredibly pleasant, professional and quick. He made sure to inform us of the hotel shuttle and offered us warm chocolate chip cookies upon check in. Every staff member greeted us with a hello and a smile. The breakfast was abundant and hot, regardless of the time and a big plus for our family. If you are looking for an affordable, clean, friendly place to stay, book this hotel!

"Fantastic Stay!"

5
15/08/2017

Great location as a base to see Nashville and area. Breakfast was very good. Front desk personnel were top notch, particularly the evening guy who went above and beyond for us. We just could not have gotten better service!

"Great Experience"

5
10/08/2017

We visited Nashville this summer. This hotel was beautiful! It was located near downtown and near Opryland. There was an exceptional shuttle available at a reasonable price. Breakfast offered many choices.

"Great Experience!"

5
10/08/2017

Came to Nashville for a family wedding. Chose this hotel not knowing anything about it. And I made reservations for my inlaws too. Hoping it was a good choice so they would be happy. Jackpot! It was a wonderful hotel. Staff extremely friendly helpful and welcoming. Building was beautifully decorated and clean and neatly all times. Room was also nicely decorated beds were comfortable. Daily breakfast was always hot and plentiful. They even were accommodating for some people who showed up after their serving time had passed without complaint or rushing them. I will definitely stay again when returning to the area. Inlaws were happy with my choice too.

"Best, Best Western so far!"

5
09/08/2017

I can't say enough good things about this property....from check-in to check-out, everyone was incredibly friendly & helpful. Our room was very comfortable & clean. Despite being so near the airport, I didn't hear the planes. There wasn't much noise from other guests either. The only complaint is the shower being so low-flow, but that's pretty typical for a hotel shower. I wish we had been able to try the free breakfast, but it looked pretty popular when we were checking out, so I'm guessing it's good. I would definitely stay here again.

"Nice hotel very close to I-40"

5
09/08/2017

The hotel is conveniently located off I-40 ,the room was spacious and clean ,the staff is so courteous and the breakfast buffet was nice..the price of that hotel was so reasonable compared to the neighbouring hotels ..I would stay there again .

"3 minutes from the Airport."

5
09/08/2017

Excellent location, First Class Service, Affordable, Great for Families. Staff is very knowledgeable on the Must See and Must Do, in and around the Nashville area. Panera Bread is right across the street so you can grab a quick bite before heading to the airport.

"Amazing staff!!"

5
03/08/2017

I had an early morning pre-op appointment the next day, instead of fighting traffic, decided to get a hotel for the night before. Jamal, guest services manager, was amazing!! We had a few glictes on our side, he done EVERYTHING he could to help us work it out. He went way way way above and beyond to help us. We will only stay at this hotel in the future. The rooms are super nice and clean. But by far the staff is out of this world great! Words cannot even begin to express how wonderful Jamal and Aaron are. From making us feel at home and helping us, to praying for a good outcome with my surgery, to calming me after having a panic attack. He is a major asset to this hotel. Highly recommend place to stay!!

"Nice fresh, comfortable and convienient"

4
03/08/2017

Our stay was refreshing in this hotel. The room was modern and clean. No Jacuzzi, but the pool was warm and offered both an inside and outside option. Beds were the best we slept in on our 12 day trip. Staff was knowledgeable about the area and offered some great suggestions.

"Loved it"

5
01/08/2017

The most helpful and courteous front desk staff I've ever experienced. Totally customer focused!!! Very clean, nice indoor/outdoor pool. Quiet (except hearing a few planes now and then). What more could u ask for?

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear amymT681PN, We love that you loved your stay! Thank you so much for taking the time to write such a lovely review about your stay. We sincerely appreciate your business and hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila

"Made moms dream come true with a trip to Nashville!"

5
01/08/2017

This hotel is in a safe and secluded area with plenty of parking. The hotel staff was BEYOND wonderful. Kenny, the nice young man at the breakfast area each morning was a true delight. He was hard working but took time to interact with guests and get them laughing. We missed him on our last day, he had the day off. The pool is clean and well kept. The maid service was excellent and everything was kept clean and stocked. The beds were extremely comfortable! Popcorn and cookies in the lobby each night were a nice treat. Overall, a recommended place to stay for sure!

"My Experience"

5
31/07/2017

I would recommend this hotel!! Very Clean, Very comfortable,Nice Hotel personnel, Location great, Safe and overall a perfect experience. Thank you!!! I will be happy to stay there again!!! It was really great!!!

"Excellent Airport Choice"

5
27/07/2017

Stayed here last Monday night, because hubby had a 5:25am flight to Las Vegas (we live in Birmingham, and Southwest is half the price out of Nashville). We got takeout and ate in their breakfast area, right next to the lobby - from where we observed the very conscientious and hard-working Front Desk Clerk/Manager. We noticed that he went over and above for every person who checked in, and anyone else who approached the desk with a request - and he had a great attitude. The shuttle took my husband to the airport at 4:00am on Tuesday, and I slept in and then enjoyed their better-than-average complimentary breakfast. When I went back up to the room to gather our things to check out, I passed several members of Housekeeping - who all smiled and greeted me. Whoever's running this place has staffed it well - and that trickles down to every other detail. Good job, Best Western Plus ... we won't hesitate to stay again next time we need to hop a flight out of Nashville!

"Really nice room, friendly service, OK location."

4
27/07/2017

We enjoyed our one night at this hotel. Room was very clean and nicely furnished. Pool was fun - half indoor and half outdoor. I always dream of a hotel with nice cafes in walking distance but this one was more the typical - chain restaurants you must drive to. (And one rather expensive one that was close by but we needed more of an inexpensive option) Breakfast was the weakest part of this experience - it had lots of food out but none of if tasted good or seemed that fresh. That was disappointing. Otherwise we were pretty happy with this hotel. The pool area was a bit messy and kept running out of towels but that is hard for staff to keep up with.

"Terrible reservation service"

1
27/07/2017

My daughter was catching a flight out of the airport early in the morning, so I decided to reserve her a room. I called the reservation number and explained I wanted a room for my daughter, and that I wanted to pay for the room in advance for her - and most importantly, neither I nor my credit card would be there with her. I was informed that it would be no problem, I could pay for the room and my daughter would only be responsible for taxes and incidentals, or $19 in this case. Great! Room reserved. So at 11 pm, my daughter calls and states that the hotel would not honor the reservation without my credit card, despite her being listed as the guest on the reservation. So my daughter is in Nashville, late at night, and no room. And I had no way to send her money at that time. Thankfully, she realized she had just enough money in savings to transfer over to her checking account that she could get the room. I am furious that Best Western Plus lied to me about the reservation. If my daughter had not enough money to cover the room with her bank debit card, she would have been driving around Nashville late at night, trying to find a hotel that would accept a visa debit card plus cash, which BWP refused to do! So I have learned the hard way that BWP will: 1. lie to get you to commit to a reservation 2. will not let you prepay for a room for a family member 3. will not accept 2 different forms of payment (cash or card, but not both!) I called the reservation number to complained, and was transferred to the customer care line where I left a message about my complaint. 2 weeks later and still no call-back. My family will never stay at a Best Western again.

"Excellent"

5
25/07/2017

Everything was Excellent The Breakfast was awesome, the service was awesome, and time I needed and thing such as extra towels all I had to do is ask they would bring them to our room, the people was very nice and very helpful.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear cindykays, Thank you so much for taking the time to write such a lovely review about our hotel. We appreciate your business and hope you consider staying with us again during your next visit to Nashville. I will be sure to pass along your kind words to our team members. Sincerely, Akhila S

"Great stay"

5
24/07/2017

We enjoyed staying at this hotel with our softball group. The rooms were clean and the staff was very nice. They always have cookies and/or popcorn in the lobby everyday! The elevator was a little slow but the hotel only has 4 floors so it was easy to take the stairs. They have a washer and dryer that costs $3 per load.

"Good Hotel for an overnight stay"

4
19/07/2017

We wanted a Hotel for an overnight stay after a long flight and a drive the next day to Memphis. The hotel was clean and the staff was very friendly. We found the beds to be very comfortable. i would stay here again.

"Wonderful experience"

5
16/07/2017

This is an excellent hotel! We have traveled the country, staying at over 50 hotels in the last year and this hotel had the friendliest and most caring staff! The breakfast and check in staff were outstanding and made us feel at home. Rooms were very clean and comfortable. We will be back at this hotel for our next trip to Nashville. I would highly recommend this hotel to anybody!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear joeN8453QI, Thank you so much for your kind words! It's feedback likes yours that make all of our hard work worth it. We hope you consider staying with us again. Thank you for taking the time to write a review about your stay. Sincerely, Akhila

"great best western"

5
16/07/2017

We were concerned that being so close to the airport might be noisy but only heard on jet during the day. The motel was very clean and modern. The night clerk was spot on with his recommendation of a nearby place for dinner. All in all an excellent visit.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear richard m, We sincerely appreciate your kind words. We are glad to hear the recommendations worked out in your favor. We hope you consider staying with us again during your next visit to Nashville. Thank you for taking the time to write a review about our hotel. Sincerely, Akhila S

"Great stay, great staff."

5
16/07/2017

Our stay was very comfortable. The decor of the rooms and common areas was updated and pleasant. The staff was very attentive, especially Kenny whom was very friendly and helpful. we recommend this hotel to all and will stay here when visiting Nashville in the future. Thanks to all the staff for a great stay.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear leonardl490, Thank you for taking the time to write such a lovely review about your stay! We are glad Kenny was able to assist you during your visit. We are thrilled to hear that you will be visiting us again. I am sure Kenny would love to see you folks again. Sincerely, Akhila S

"Excellent Place to Stay"

5
16/07/2017

Although not a top of the line hotel chain, we loved our overnight stay. We found the hotel very clean including our room and the breakfast area. The bed and pillows were very comfortable. Not much noise even though we were close to the pool. Free breakfast included cereal, waffles and the ordinary but added scrambled eggs, bacon, sausage, potatoes, etc. Well stocked even though it was busy. Many thanks to Jamal, front desk clerk. He was very helpful and went above and beyond to meet our needs to find a room on a busy night. We plan on staying again since our road trip takes us on this route.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Connie R, Thank you so much for your kind words! We sincerely appreciate you taking the time to write us a review. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila

"Great"

5
12/07/2017

Great hotel overall. Enjoyed our stay at this place and would definitely come back to this hotel in the future when I come back to Nashville. Everybody that worked there did a great job of taking care of us.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear johnathann323, What a wonderful review! Thank you so much for taking the time to write us one. We truly appreciate your business and hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S

"Very nice customer service"

5
11/07/2017

I was very pleased with the atmosphere and very nice customer service. An employee helped my daughter with her phone service while searching for wi-fi. I think his name was Ken. The hotel was very clean and pleasant. We will definitely stay here again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Danielle C, Thank you for taking the time to write such a lovely review about our hotel. I am glad a member of the team was able to assist your daughter. Kenny is a valuable member of our team and we hope you consider coming back to visit him. Sincerely, Akhila

"Excellent Hotel-Clean- Modern"

5
10/07/2017

I traveled to Nashville for a soccer event at the Nissan Staduim. I do lots of getaways with the family and can tell you that this hotel met and exceded my expectations. Great location from the staduim and down town about 10 min drive. Room was very comfortable, clean and up to date, very modern. Eventhough we didn't use the pool area it was very clean and looked like fun with the connection of inside and outside pool. I was able to do an early check in, Jamal at reception was incredible, very professional and with an in born ability to provide excellent customer service, not even at a 7 star hotel I have felt this way. Good Job Best Western!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear foxer06, It's kind words like yours that make all of the hard work worth it. Thank you so much for taking the time to write such a lovely review about your stay. We sincerely hope you consider staying with us again during your next visit to Nashville. Maybe even try the pool then?? :) Sincerely, Akhila

"Convienient location"

5
09/07/2017

Hotel was very clean and comfortable. It was easy to travel to planned activities within the city from this hotel. Personnel were friendly and helpful. The exterior and lobby were welcoming. enjoyed stay

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear karolp667, We are glad to hear that you enjoyed your stay. Thank you for taking the time to write a review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila

"Nashville's finest"

5
09/07/2017

Our stay went very smoothly. Cordell, the guest service manager was great. He checked daily to ensure we were enjoying our stay. The value you receive for the price you pay was won of the best in the Nashville area. See you in September.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Chris S, We are thrilled to hear that you are coming back in September! Thank you so much for taking the time to write such a kind review about your stay. We look forward to seeing you again in a few months. Sincerely, Akhila

"Upscale hotel, some glitches"

4
05/07/2017

Best Western Plus markets itself as an upscale brand. This particular BWP certainly made itself look upscale. The outer facade looks brand new. The pool has an interesting gimmick in that it has an outside section and an inside section, with an open window to pass from one part to the other. The room I got is designed the way you expect an expensive hotel's room to look like: lots of 90 degree angles. Even the soap boxes and shampoo bottles had "classy" designs. The best thing I liked about the room was the bed. It was huge and soft, and so I had a good rest every day. Also, this is the first hotel I've been to that had a DirecTV subscription. I use DirecTV at home, and so I immediately knew which channel was which. That worked out nice for me, though I wish the hotel had the Travel Channel and Discovery Family Channel in its subscription. My room had a couple of glitches. The sink was clogged; if I ran the faucet over time the sink would fill up. Also, my phone had serious problems. The ringer would not ring, and sometimes all I heard was static over my line. The phone even died at one point. But somehow it started working again the next day, and I understand they sent someone over to fix the sink after I left. Also, they really need to expand the very cramped parking lot. I enjoyed the breakfast buffet, with a full range of hot food. And the staff was always helpful and accommodating.

"Jamal was great!"

5
05/07/2017

So glad we ended up staying here, Jamal was so informative and helped with everything from arranging transportation, early check-in, to holding our bags. The breakfast had a variety of options. All the staff was friendly. Happy that it worked out to stay at this hotel:)

"Great Stay"

5
05/07/2017

Stayed at the BW Plus Nashville Airport Hotel for one night. Hotel was nicely updated. Bed was surprisingly very comfortable. Most hotel beds are too firm. This was firm but comfortable. Did not utilize the breakfast buffet. Would recommend this hotel.

"Nice"

4
04/07/2017

I will admit I was definitely surprised with this stay. Great price. Convenient location. Easy to book night stay at last minute. Clean Courteous desk staff upon check in. Spacious room. Comfortable bed. Room temperature was perfect. Nice size bathroom. Recommend.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear cplot, Thank you for taking the time to write a review about your stay and for your kind words. It's recommendation like yours that make all the hard work worth it. We are already looking forward to seeing you again during your next visit to Nashville. Sincerely, Akhila S

"Excellent Hotel and Staff that sets the bar for other facilities to follow"

5
27/06/2017

Stayed at the Best Western Plus Nashville for 4 nights, outstanding facilities and Staff! Very nice and clean, nice rooms, excellent breakfast and the most pleasant and helpful staff ever. A bit of advice if you are planning on going downtown to take in the sights. "Use the Shuttle"... for $10.00 a person it beats driving in traffic and drops you off and picks you up 1 block off of Broadway strip and the Nashville visitors center. The hotel staff at the front desk makes all the arrangements. Having stayed in larger hotels in Las Vegas and other parts of the country, this Best Western Plus Nashville has set the bar for other facilities to follow. We had outstanding stay that made our trip one of the most memorable ever. I highly recommend this hotel if you are planning on visiting Nashville.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Everett Z, What a wonderful review! We are thrilled to hear that compared to bigger hotels in Vegas, we have given you a better service. I hope this shows you how dedicated we are to providing you an amazing service. We sincerely hope you consider staying with us again during your next visit to Nashville. Thank you for taking the time to write a review about your stay. Sincerely, Akhila S

"Great place for an extended stay"

5
25/06/2017

This hotel has everything needed for extend stays; wifi, computer station with printer, laundry, gym, breakfast, and pool. Staff are courteous. The central location allows for great access to the airport, downtown, Grand Ole Opry, and major pikes. The location is also safe for solo travelers. I am very happy to have selected this Best Western. I am even more confident in my choice after arriving and comparing other hotels in person. I would choose Best Western Plus Nashville for future visits.

"Best Place to Stay!"

5
25/06/2017

Great location. Every place we went was no more than 8 miles away in either direction. The staff was all very nice, but Jamal and Davida were over the top! They go above and beyond to make your stay the best! When a button came off my pants, they were able to provide me with a sewing kit, and when I forgot to bring my swimsuit, Davida told me where I could find some on sale! We always came back at the end of the day to warm cookies and infused water. They also have a great breakfast, a nice pool, and everything is very clean. This is the best place to stay in Nashville! I will always stay here when I'm in town. They make you feel at home!

"Tried a new Nashville stay and were very happy"

5
24/06/2017

We have stayed in Nashville many times and had a usual place that we went to for overnight stays. This time we decided to try a new location and, after reading reviews, decided on this particular Best Western. One of the best decisions we made. Rates were lower than our previous hotel and the rooms were superior to our other hotel. It appears that this is either a newer hotel or has been remodeled in a very nice and modern fashion. Rooms were very clean, TV had the most options for channels we have had in most hotels, internet connection was good. They also have a great indoor/outdoor pool as well as a decent fitness center. It is also very conveniently located for easy access to most anything you want to do in Nashville. We came for the Grand Ole Opry and honky tonks on Broadway and it was easy to get to both from this hotel. Excellent value for the price and includes a hot breakfast each morning.

"Mini Vacay"

5
20/06/2017

Excellent!!!! Awesome staff, room, overall stay!!! Staff made stay very enjoyable. Room was very very nice, hotel close to all stores we needed, we only ate breakfast both mornings but food and service was incredible.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are thrilled to hear about the success of your "Mini Vacay" Mr. Scott! This is music to our ears! Thank you for taking the time to write us a review. We hope you consider staying with us again during your next visit to Nashville.

"Best Service!"

5
20/06/2017

Jamal is the best front desk Clerk I have ever encountered! The rooms are beautiful! And although this was a business trip my son LOVED the indoor outdoor pool!!! Jamal is VERY helpful! The food was pretty good too :)

"best Western Plus Nashville Airport Hotel, Nashville, Tn"

5
18/06/2017

Excellent Hotel and Staff ...made our 4 night stay very satisfactory. Very clean and breakfast great. It was nice to be greated with smiles and conversation. They always asked about our day. We will definitely recommend this hotel to our friends and our next visit to Nashville will be our home away from home

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Ruth D, Thank you for taking the time to write a review about your stay and for your kind words. It's recommendation like yours that make all the hard work worth it. We are already looking forward to seeing you again during your next visit to Nashville. Sincerely, Akhila S

"Luxury Hotel at a Budget Price"

5
17/06/2017

Safe, clean, professional, friendly, accommodating staff. Lots of amenities...everything a vacationing family looks for and well within a reasonable budget. This hotel exceeded our expectations in regards to price, accommodations, location, and service. The hotel staff is the best we encountered EVER.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear rednrudy1, Thank you so much for taking the time to write such a lovely review about your stay. We are thrilled to hear that we exceeded your expectations. We are also very lucky to have such a lovely team in place. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S General Manager

"professionalism at its best"

5
17/06/2017

the staff was very professional and knowledgeable and what ever we asked they got the information we needed. we left insulin in the room and housekeeping found it and put in hotel fridge. We called and and was told yes its here we drove back the next day and got it. There was a film crew there filming a Walter Hayes video but the staff went about business as usual.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
It is our pleasure to have been able to assist you with your forgotten items. We take medications very seriously here so we are glad to have been able to retain that until you returned. We hope you consider staying with us again during your next visit to Nashville. Thank you so much for taking the time to write such a wonderful review about our hotel.

"EXCEPTIONAL!!"

5
13/06/2017

This is our second time staying at this hotel. Customer service is exceptional; friendly and efficient. The housekeeping staff is phenomenal-our room was spotless each and every day-we stayed 5 nights. The staff member in charge of breakfast rocks! Always smiling and saying good morning to everyone. Kept everything stocked. Quite a variety to choose from. The rooms are spacious; beds are comfortable. Over the entire time we were there, I think I heard maybe 3 planes take off which is unbelievable considering how close they are to the airport (maybe 5 minutes). Location, location, location-very convenient to the freeway and only 20 minutes in good traffic to the stadium. Highly recommend!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Sara, Your review is exciting our entire staff so much so that we started to act silly!! It's kind words like these that makes all of our hard work worth it. We sincerely hope you consider staying with us again soon. Thank you so much for taking the time to write about your stay with us. Sincerely, Akhila S

"Awesome service!"

5
13/06/2017

I cannot fault the team at the Best Western Plus Nashville Airport. I arrived just before midnight and the lady on the front desk was so accommodating. She saw I was staying for 8 nights so immediately upgraded me to a larger room, which included a little lounge area. I felt like I had my own little apartment for the week! Breakfast was lovely, a great variety of hot and cold food. My room was so quiet. I was on the second floor, right down one end. I was next door to the guest laundry. This was really convenient given the length of my stay. An hour and my washing was washed and dried for $6 plus $1 for the detergent. That's a lot of quarters, but the front desk was helpful with change. The staff was always obliging. No matter what time of the day or night, they'd always grab me a tea bag if there were none next to the coffee machine! The bed was comfy with an array of pillows. The room could be kept at a comfortable temperature and it was great having the couch separate, so I felt like I wasn't living in my bed. I was in town for the CMA Festival. I utilised the free parking on site. There's a $10 round trip shuttle that you can book if you want to go into downtown. I'd highly recommend it as parking is expensive down there normally, but during CMA Fest is was ridiculous. $50 for 3 hours!!!! During CMA the bus runs until the early hours of the morning.

"Mini Vacation"

4
12/06/2017

The front desk staff was great. Booked two rooms and once I got there it showed only 1 reservation. Other guest had to stay at another hotel. Room was average for the price. Bed was not that comfortable but it was a peaceful stay.

"Great place to stay in Nashville"

5
12/06/2017

We were traveling to Nashville for a conference on the campus of Vanderbilt U. The hotel was a great location. The staff was amazing and the rooms were great. It was a great place to stay. We would stay here again, for sure .

"Quick overnight"

5
12/06/2017

Best customer service I have encountered in years! Great room, good price, conveniently located. Jamal is a customer service machine. Hot breakfast in the lobby. If you are staying near BNA this is the place.

"Best Breakfast Bar ever."

5
08/06/2017

I stay at this hotel whenever I am in Nashville. I don't really need to be near the airport (most of my business is downtown) but I just like it. As a female traveling solo, I feel safe here. The staff is friendly (went out of their way to get me a clean room for my early check in). The place is well maintained and the price is right. A range of restaurants are a walk or short drive away. I am a light sleeper and this place is quite. They have the best self serve breakfast bar I have encountered in my travels. Creamy scrambled eggs (no flat patty here), three choices of meat (turkey sausage, pork sausage or bacon), potatoes, biscuits and gravy and of the usual cereal and muffins. Delicious coffee (also available 24/7 in lobby) and juices. I stayed at about 8 hotels in Nashville before I settled on this one. It's a gem!

"Clean, comfortable hotel"

4
06/06/2017

This hotel was fantastic. The room we had was clean and modern and the staff was extremely friendly and helpful. Moreover, the continental breakfast was great; the hotel offered a number of different options each morning. Although the hotel isn't downtown, it's a short drive away and near a number of different restaurants and stores. I would highly recommend staying at this location.

"Awesome Stay"

5
06/06/2017

When we walked into the lobby, first impression was clean and friendly. The hotel has the appearance and feel of a new property. Our room was clean and comfortable! The sink was outside of the shower and toilet area which made it great for multiple people getting ready in the morning. The pool was great! Our kids loved the indoor/outdoor. The seating area around the pool was nice. The housekeeping staff do an excellent job. Our room had a small refrigerator, which was nice for cold drinks and healthy snacks. The breakfast was very good! The staff at the front desk was friendly and helpful.

"Worst beds in the world"

1
05/06/2017

This was the second worst hotel-stay I have ever had - and this coming from someone who stays at hotels/resorts at least 2 days per month per year. It was the most uncomfortable furniture I've ever used - especially the beds. It would have been more comfortable to sleep on the ground - again, as someone who has gone camping this way, I know the level of comfort of sleeping in the dirt versus sleeping in these beds.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear vinhn147, It pains me to hear that you did not enjoy your stay with us. Your experience truly is a shocking one and one that will definitely be discussed with the ownership team. We are a newly renovated property and our beds, according to our guests, are one of the most comfortable ones they have ever slept in. I sincerely apologize for the inconvenience you have faced. I hope you find a better facility for a proper nights sleep the next time you are visiting Nashville. We are sorry to lose your business in the future. Sincerely, Akhila S

"Awesome place to stay"

5
04/06/2017

We had several choices and we chose Best Western for the friendliness of the staff and the appearance of the hotel. The rooms were great and the breakfast was great. The staff for check in and check out were very helpful. I would stay there again.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Lori, We are thrilled to hear that you would stay here again. We appreciate you taking the time to write us such a kind review. We look forward to seeing you again during your next trip to Nashville. Sincerely, Akhila S

"Very good hotel"

4
01/06/2017

My family and I stayed at this hotel for two nights and we were very happy with our decision to stay here. The front desk person whose name I cannot remember allowed us to check in early which was very nice. He checked on us a couple times which was appreciated. The room was a little on the small side; however, the bed and room amenities more than made up for the size. Continental breakfast ended at 900am during the days we were there which was a little rough but the breakfast itself was great. We would stay here again if we decide to visit Nashville again.

"Good airport stopover"

4
31/05/2017

Stayed overnight for a flight back to U.K. Mark on reception at arrival excellent. Gave us a late checkout as waited almost an hour for the hotel shuttle bus. Good room great bed just what we needed. My wife was tired I got up to watch the FA Cup Final and the girl put the game on in the hotel lobby. Would recommend this hotel.

"Well Appointed Hotel"

4
30/05/2017

This hotel is located in a holler with close neighbors like Hyatt, Sheraton, and of its caliber. Nice sized room with a pleasing color pallet. I liked the layout of the bathroom: tub and toilet in separate room. Sink and coffee/fridge bar in a small area outside the toilet. Up the hill is a busier road with a Taco Bell, KMart, Park/Fly, Ruby Tuesday's. Publix is a short trip away. The hotel has a really cool H-shaped indoor/outdoor pool which I didn't expect. Pros: Location, color pallet, trendy design, room layout, cool pool, good breakfast, free wi-fi. Cons: AC was a loud (for me) air flow. Jet engine noise. Early rising, energetic children in the hallway in the a.m. Bed was a tad firm. Long hairs found on sheets and on toilet room floor. Sheets are looking pilled.

"very happy!!!"

5
30/05/2017

I am so very happy with the room and how clean it was an among great coffee and the staff was so nice, just over all I have stayed in a lot of places but this is my #1 place that I recommend to all I know, I even had my company to make accommodations for me there when I work in Nashville or I don't go!!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear paulmA1182XU, Thank you so much for your kind words! Knowing we are your #1 place to stay is music to our ears! We appreciate your loyalty and we look forward to seeing you again during your next visit to Nashville. Sincerely, Akhila Sheth

"Looking for great used guitars."

4
25/05/2017

This was a great place to stay. We could easily launch off to Opry Land or to the many pawn shops with great used guitars. Good breakfast and lots of movies. There are lots of good places to eat dinner nearby.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are thrilled to hear that our location was ideal for your reason for visit. Thank you for taking the time to write us a review. We hope you will consider staying with us again during your next guitar hunt.

"Surprise policies"

4
25/05/2017

Our stay at this Best Western was a comfortable one but there were a few things that were different from other Best Westerns. First, we were not told that the hotel maids would not make up your bed every morning. They would only pull the covers up over the sheet. Also, if you wanted your sheets changed, you had to tell the front desk when you wanted this service. Our room was made up of a small lounging area next to the king bed. Both areas had TVs and you could hear both of them from either room. The biggest dislike that we had was concerning the vanity around the sink. The sink was fine but the space around it was only large enough to accommodate my wife's toiletries. I had to lay mine out on top of the microwave. Overall for the price of the room, we expected better.

"Good value for us"

4
25/05/2017

We stayed here for a extended weekend vacation when our kids were out of school. The kids enjoyed it and the staff were great. A good location for seeing things around Nashville. They even gave out to go bags in the morning with water and apples ect. It was a little busy at times but was clean and well kept up. Our only negative was the pool could use a makeover.

"Great Stay!"

5
23/05/2017

This hotel is clean, comfortable...good value for the money. Hot breakfast can be worked on. We stayed for 3 nites...easy access to highways and restaurants to get downtown Nashville and to Grand Ole Opry House. Good area

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to leave us such a kind review. We truly appreciate your business and hope you will consider staying with us again during your next trip to Nashville.

"best western nashville - airport road"

5
23/05/2017

excellent service, staff, cleanliness, fantastic hot breakfast, the pool was very well maintained, grounds very clean, plenty of parking. Would recommend and stay at this location again forsure. always fresh, free coffee

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to leave us such a kind review. We truly appreciate your business and hope you will consider staying with us again during your next trip to Nashville.

"Nicely Renovated"

5
18/05/2017

This Best Western Plus is nicely renovated. My room looked just like the pics online. Great look! Service at check-in and check-out was excellent. What I noticed most was that everything was clean and even smelled clean..... very important to me. Also, important is noise, and I didn't hear anything in my room below, beside, or above! Fantastic!!! Breakfast was good too and very friendly attendants. Without question, I would recommend this Best Western Plus. My stay was only one night because my Dad was in the hospital at St. Thomas. I do wish that ALL hotels would offer discounts for this type of stay. Sadly, when I asked, they would not discount my room.

"Awesome stay"

5
15/05/2017

Had a great time and great service and loved the breakfast area and and staff couldn't ask for anything different. We would definitely go again and choose this hotel room. The only problem was the shuttle that took to long to pick us up from the airport

Akhila S, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for the Feedback. We glad that you enjoyed your stay with us. We will definitely do whatever we can to fix the Shuttle Issue.

"Super Service"

5
14/05/2017

Last hotel in 21 day driving trip. The best! Davida, front desk, by far the best we experienced on the whole trip. Suggested we use the shuttle to go downtown - perfect! Much better than driving. I didn't get his name but front desk check-out helped us with baggage, some great information, etc. Great ending to trip.

Akhila S, Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Bob, Thank you so much for your Feedback. We are glad you enjoyed your stay with us and we are looking to see you again in the near future :)

"Great location and hotel for Nashville visit"

5
13/05/2017

In Nashville for three days. This hotel was a perfect location for our needs. Yes it would have been nice to stay right in downtown but the hotels are so expensive in the downtown area. This was an easy commute into the downtown area and even easier commute out of the city. Quick access to airport. Extremely quite area full of other hotels. Rarely heard the plane flying over so don't worry about the noise from the airport. Very nice staff, ok breakfast. 2-3 people working at the breakfast to refill your juice or help in any way they could. We did not use it but they had a shuttle $10, that would take you downtown. Parking downtown, make sure you checkout the garage prices. First day $30 for 10 hours. Second day we found one right next door. $20 for the day!

"Nice hotel - terrible airport shuttle"

4
08/05/2017

Very poor airport shuttle. Had to wait 45 minutes then the driver never got out or helped with luggage. He only had 3 passengers in the extended van and suggested we take the the next one after waiting so long.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear tkdiver1, We sincerely apologize for the inconvenience you faced. I am glad to hear the hotel was nice. The airport shuttle is operated by a third party company. We will be sharing your thoughts with them and ensure this doesn't happen again. Sincerely, Akhila Sheth General Manager Best Western Plus Nashville Airport Hotel

"Best Western Nashville Airport"

4
07/05/2017

Staff was friendly and helpful. The hotel was clean with plenty of open space. The decor through out the hotel from the lobby to the rooms was clean and beautifully put together. Internet was fast, cable had more channels than most hotels, and ice and vending machines were located close to the rooms.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Rzabka, What a wonderful review! Thank you so much for taking the time to leave such a detailed review about your stay. We sincerely look forward to seeing you again. Best, Akhila Sheth General Manager BWP Nashville Airport Hotel

"Great Stay"

5
06/05/2017

My favorite hotel in this area. The beds and linens were great. The bathroom was very clean. The staff was friendly, welcoming, and helpful. The breakfast in the morning topped off my stay. Overall my expectations were exceeded.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
What a great review!! Thank you so much for taking the time to write such a wonderful review. We truly appreciate your business and look forward to seeing you again during your next visit in Nashville.

"Convenient to airport and downtown"

4
06/05/2017

We stayed at the Best Western Plus near the Nashville airport on arriving into town. The staff was helpful and friendly. The hotel was clean and well appointed. We picked up friends at the airport and the best western was very convenient for getting them as they came in on 3 separate flights.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Cyndi C, It truly is our pleasure to assist you and your friends. Thank you so much for taking the time to write a review about your stay. We look forward to seeing you again during your next visit to Nashville. Sincerely, Akhila Sheth General Manager BWP Nashville Airport Hotel

"Great place to stay"

4
05/05/2017

We enjoyed our stay here for the night. The room was spotless and nicely furnished. Beautiful flooring and carpeting in the room. The bed was super comfy. We had a 4th floor room right next to the elevator and wondered if it was going to be noisy, but the room was actually very quiet and we slept very well. This hotel has a dedicated breakfast dining room, and provided a really nice breakfast with lots of selection, and the staff member tending to breakfast was very helpful and attentive, offering coffee and drink refills while we sat and enjoyed our food. All of the staff was friendly and helpful. I would recommend this hotel to anyone.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear EKRN, Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your business and your kind words. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila Sheth General Manager BWP Nashville Airport Hotel

"GREAT PLACE!"

5
04/05/2017

I'd absolutely come back, and recommend this hotel to any that need to stay in this area. The room was immaculate. Bathroom was perfect. The only issue was that the eggs weren't good, and the breakfast meats weren't hot enough. Otherwise, do yourself a favor, and stay at this hotel.

"Excellent value, classy hotel"

5
03/05/2017

I typically choose either Best Western or Hampton Inns when traveling, and this Best Western was definitely the best choice for Nashville. The hotel is very well managed and maintained, and the staff went out of their way to make me feel welcome. The location is also superb; only 5 minutes from the airport and a 5-minute walk to Darfon's, one of the best-rated restaurants in all of Nashville.

"Friendly Staff and a Great Breakfast"

5
02/05/2017

My husband and I spent two nights here on a trip to Nashville and East Tennessee. It was a nice stay. The staff were all very friendly and helpful. The room was spotless and even smelled clean. The indoor pool was a good size and we were pleasantly surprised to see it was open until 11pm. We also felt that the breakfast was definitely a step above similar hotels. Bravo!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you so much for leaving such a kind review. We are happy to hear you enjoyed your stay with us. We hope you consider staying with us again during your next visit to Nashville.

"One night stay"

5
01/05/2017

We stopped on the 30th of April, service at front desk was great, very helpful. The smell of the hotel was so clean and fresh. The breakfast was delicious, all fresh and tasty. If we go back to Nashville we will definitely stay there again!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We love to hear the magic words of "We will definitely stay there again!". This is what we aim to hear. It will be our honor to have you back at our property again. Thank you so much for taking the time to leave such a wonderful review!

"Excellent value, super clean, friendly helpful staff"

5
28/04/2017

This hotel looked like it was brand new. The decor was beautiful and very modern. It was well lit outside and parking felt to be in a safe location. Beds and linens were clean and comfy. Breakfast offerings were expansive. There were whole meal offerings or grab and go as well. All of the staff we encountered were friendly and helpful. We did not use the pool but it looked clean and was a really neat indoor-outdoor design (as the seasons allow) that I've never seen before.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
What a review! "Excellent, Clean & Friendly" are the terms we aim to provide and we are glad we were able to do that for you. Thank you so much for taking the time to write such a wonderful review. We hope you consider staying with us again during your next visit to Nashville.

"Convenient to airport"

3
27/04/2017

Not many options for good dining nearby-mostly fast food. Lots of traffic in the area. Staff was professional, hotel clean. Room flooded 3 a.m. due to leaking sink faucet. I was moved to another room the next a.m. but right next to a busy elevator and all the loud chatter etc that accompanies that location Hotel rated as BW Plus but not in the same category I am used to experiencing with other BW Plus locations. It was just average.

"Very nice property!"

5
24/04/2017

From the time we pulled into the lot, checked in and got to our room, we were very impressed. We wanted some pizza for dinner and the young man that checked us in not only made a great recommendation, but gave us a menu and printed out directions for us. The hotel was recently renovated and was very clean and comfortable. I use Best Western a lot, and this was by far the nicest we've stayed at.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Wes A, Your review is music to our ears! Thank you so much for taking the time to write such a wonderful comment about us. We do strive for the best. I hope you consider staying with us again during your future visit to Nashville. Sincerely, Akhila

"Wedding Stay"

3
23/04/2017

Room was very nice, bed not so comfortable. Also, we had reserved two rooms next to each other which they were unable to accommodate as well as our request (well in advance) for a room with two queen beds. Breakfast was delicious with a wonderful attendant named Laurie. Elevator and pool were out of service during our visit. Oh well. The location was perfect for the wedding we attended at Two Rivers Mansion. Hotel staff were friendly.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Neb B, Thank you for taking the time to review your stay. We sincerely apologize for the inconveniences you faced during your stay. The pool does get shut down if there are thunderstorms and lighting involved. Our outdoor and indoor pool being connected makes it very unsafe to be in. I hope you see them as an isolated incident. However, we are glad to hear the location and friendliness of staff was satisfactory. The Elevator has been fixed since your stay and we hope you will consider staying with us again. Sincerely, Akhila

"Double check your reservation before you arrive and expect the same breakfast every morning cold."

2
23/04/2017

Bathroom had not been mopped for a long time. Stains. Bed had hair in it. Reservation was lost. Wanted me to change rooms to a lesser room on the 4th day of our stay. I left my NASCAR jacket in the room and of course when I called they couldn't find it. I know it was in the room as we took the luggage cart to the car and no coat was on the cart. All 4 of us could not remember it on the cart. Breakfast was same all week and eggs must have been powdered. Bacon/sausage was cooked and hard.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear O5846WZjohnh, Thank you for taking the time to share this feedback. We are very sorry to hear that you were not satisfied with your stay and would like to offer our apology for the inconvenience you experienced. Please know, we carefully review all guest comments and use this to make changes and improvements throughout our hotel. We have looked for your lost item and have not found it to be located at our hotel. Again, thank you for the comments. We hope you can view this as an isolated incident and feel confident in choosing Best Western Plus for your future stays. Sincerely, Akhila

"Clean, new, affordable airport hotel"

5
20/04/2017

I was looking for a hotel in Nashville and had 3 requirements: clean, under $150/night with taxes, and very close to the airport. The Best Western Plus Nashville Airport hotel is all three! We arrived on a very late flight at 2am and took a quick uber to the hotel. It is brand new and has a modern and welcoming lobby with cool furniture and mood lighting. Complimentary continental breakfast is included and got us refueled the next day just enough so we could set out to move to our next location of downtown Nashville, about a 15 minute cab ride with traffic. Will definitely be returning to this hotel next time I fly in to Music City!!

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
This is music to our ears! We are thrilled to hear that we met all three requirements. We look forward to seeing you again. Thank you for taking the time to write such a wonderful review.

"Awesome Place and great management"

5
20/04/2017

I had a very pleasant stay here and staff is the best I have every had to pleasure to deal with. I will stay here everytime I visit Nashville from now on it's like coming home. We visit Nashville every Thanksgiving this was a specail trip and we wanted to try a new hotel we loved it clean friendly and great location. And the pretty lights outside cute!!! Cant wait to see what they do for the holidays! Breakfast was good only thing I would request is maybe a night stand for my phone; but I'll definately be back. Clayton Miller

"Amazing Public Relations"

5
19/04/2017

Honorable mention, Akhila, Ana, Sheryl, were all outstanding Hosts behind the desk. The girls fixing breakfast were great too but I didn't get their names. We were new to the area and they were so helpful with where to go, what to do, how to get there, and places to eat. Always with a smile and ready to help and so pleasant. I highly recommend anyone to stay her. They have a wonderful breakfast and free rides from the airport and back. Room are updated and beds are very comfortable.

"Great Experience at this hotel!"

5
19/04/2017

Spent a few nights on business at this hotel. All the staff were friendly and accommodating. One even helped us pull a prank on a friend. The room was clean and spacious. The pool was clean. It was quiet. I would stay at this hotel again anytime!

"Meh."

3
18/04/2017

They can do better than this. recently became BW members due to our satisfaction with their model and services, and this is our least favorite BWP so far. Noisy second floor, and the food quality is lacking.

"Clean and courteous"

5
12/04/2017

After a terrible and stressful experience with our flight being canceled we were given a voucher for this hotel. Expecting a cheap kind of motel voucher, I was surprised to find that the place was very clean and accommodating. We told the young lad Cordel at the front desk about our airport experience and were met with open arms. It was a nice refresher after our fiasco with the airlines. If we ever come back to Nashville we'll keep the place in mind.

"Poor Customer Service for Airport Parking"

1
11/04/2017

I parked my car on 1 April and caught a shuttle at 430am due to a morning flight. I arrived back from my vacation on 8 April 2017 in the afternoon. After picking up my luggage and going to the hotel pick up section on the curb outside the terminal, I called Best Western Plus for the shuttle. I was told they will call the driver and he should be there momentarily. My wife waited patiently for 35 minutes. No shuttle appeared with the Best Western Plus logo on it or even stopped to see what we are waiting for. Patience is a virtue I have as a current 28 year serving active duty veteran. I called Best western Plus back and the representative at the hotel stated that the driver had come and left and that I must have been in the wrong place. I responded that I called from the actual place and have not left and no shuttle stopped for my wife and I. The representative then to my surprise got loud like I was making this up. Then, she asked if a van with a decal stating driver service on the side stopped. I told her I was looking for Best Western Plus because I was not told anything else nor did my reservation state another service provider for the shuttle. She then insisted that she told me. My wife who was standing beside me heard both conversations. It was unreal that she wanted to put the blame on me. When the driver finally appears, I notice that this same driver was parked a little ways back from the spot when I made my first call, but he never got out his vehicle to see if any passengers were even looking for him. I have worked in the customer service/ business arena for more than 28 years. i am qualified to be a regional manager and trainer. I have not experienced such poor customer service from a hotel representative in my career. I am not sure if she was stressed from her workload or what. I highly recommend that if you fly out of Nashville airport that you pick a different hotel to park your car. Pick a hotel that has a shuttle that carries the hotel's name. I have no issue with one stop parking. My issue is with Best Western Plus and their customer service.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear oohsixman, Thank you for your review. Please accept our sincere apologies for the lapses in shuttle service that you experienced. We obviously failed to deliver the quality of service we work so hard to achieve and appreciate you bringing this to our attention. We certainly understand how these inconsistencies may have impacted your overall stay and do hope you will one day allow us the opportunity to regain your trust and confidence. We will use your experience as a tool for additional training and ensure it won't happen again. Please reach out to me directly if I can correct this for you. Sincerely, Akhila Sheth General Manager Best Western Plus Nashville Airport Hotel

"Great Stay in Nashville"

5
10/04/2017

Excellent staff; clean and modern rooms. Front desk reception, young lady named Joy, was particularly welcoming and accommodating. Would definitely stay here again. Great stay in Nashville area--good value.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are thrilled to hear you had an exceptional stay! We strive to provide the best at all times and would love for you to visit our hotel during your next visit to Nashville.

"Great place!"

5
09/04/2017

Stayed for my sisters 21st birthday. Awesome place. Clean, staff was friendly and no issues what so ever. Will definitely stay there again when I travel to Nashville. The rooms were perfect, spotless and even smelled clean. There were 2 pools and the whole environment was awesome. Would recommend to everyone.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are thrilled to hear your stay was awesome! We hope to see you again at your next visit to Nashville.

"Great airport hotel"

5
07/04/2017

My daughter and I stayed here on each end of a vacation flight. We were able to leave our car in their well-lit lot and received excellent transportation to and from the airport. The rooms are clean and comfortable, with microwaves and mini-fridges. Breakfast is average hotel fare. USA Today was a very welcome touch. We were exhausted and didn't leave today until 12:00 checkout, and no one bothered us at all. We will definitely stay here again!

"Better than higher priced hotels"

4
07/04/2017

We stayed at the Spring Hill Suites the previous night. We paid more money and received far less. We were pleasantly surprised when we stayed at the Best Western Plus for a lower price and overall a better experience.

Akhila S, General Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are so thrilled to hear that you have enjoyed your stay. We aim to provide the best service possible. Please stay with us during your next trip to Nashville.

"Family Friendly, Close to Airport, 15mins from Downtown"

4
28/11/2016

This was a very nicely redecorated hotel. Staff was very nice at check in. Helpful and Quick. Teens liked the breakfast. Pool was open, outdoor area was closed(Nov. Weather) Room was clean and set up nicely with bathroom area off to side. Gave a little more privacy then average rooms. Outside noise was only here or there in the hallways.. Family Friendly. Did see a service dog in Hotel. This is very close to Airport, 15mins from Downtown. There are Trolley Services/Bus Services that pick up at Hotel. There is also a Map/Guide area to the right of lobby in a nook with brochures to places to visit. We highly recommend to do the Old Town Trolley/Bus. Our Drivers were excellent and information was fun. We tipped each one. Places to Eat. Recommend Puckett's. Little on expensive side, but very family friendly.

"Excellent stay!"

5
26/11/2016

Very nice hotel with a friendly staff and great breakfast. We would definitely stay vere again. Room was pretty and veds were comfortable. There was plenty of water pressure and a nice tv. Location was great too.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your recent stay with us. I am happy that you enjoyed your stay and would stay with us again.

"INFORMS 2016 Conference"

5
21/11/2016

I had a pleasant experience during my stay at Best Western Plus in Nashville, TN while attending the 2016 INFORMS Conference. The people were very friendly. The room was very clean, spic and span. I will certainly stay here again. It is very close to the airport and also close to downtown Nashville.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
I am thrilled that you enjoyed your visit for the 2016 INFORMS Conference. We look forward to having you stay with us again. Thank you for your kind review.

"Reasonably Nice Place to Stay in Nashville Near Airport"

4
13/11/2016

I stayed hear when visiting for the Beyonce' concert and had such a good experience, I decided to stay again during my Veteran's Day weekend visit. I booked my room on Expedia with ease. The room was $159.99 a night. $374 with taxes. The first stay in October was great! They also have free parking. They also have a nice variety of foods for a quick breakfast daily. The visit this past weekend would have been great had there not been an additional $10 charge. The room was nice, spacious, and comfortable. When looking for a hotel in Nashville most were $300 a night or more, which was a little ridiculous to me. This hotel received 4 stars due to the additional $10 charge and inconvenience of having to wait for Abraham to call a manager to help him fix the problem. I had to show him my email showing the subtotal and total with taxes for the room. I explained to him that I had stayed there before and had not had this problem. He attempted to explain to me that I needed to pay an additional tax. When I refused, he told me to leave my name, email address, and phone number so he could contact me after the problem was fixed after I paid with cash. I told him I needed something in writing since I paid with cash and not a credit card before departing the hotel. He gave me a print-out showing the amount of cash I had given him. After leaving, he called me about 20 minutes later to let me know the problem had been resolved. He also emailed me an updated receipt. I was never informed what the problem was but it was resolved. Other than the additional charge, I highly recommend this hotel for a reasonably priced stay.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of our hotel. I am glad to hear that you had a great experience and came back to stay with us. I am sorry about the issues you faced and will address them with Abraham. I hope that you will come back the next time you're in the area. We appreciate you recommending our hotel to others.

"Great stay, everything we needed."

4
09/11/2016

Rating would have been an overall 5 had the bed been a bit more comfortable, quite hard. Staff was very polite and professional. Hotel was very nicely decorated and up to date. Will definitely stay here again when visiting Nashville.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your stay with us. I am glad you plan to come back when you are in Nashville. We will do our best to make your next stay an overall 5.

"Best Western Plus Hotel, Nashville, TN USA"

5
08/11/2016

Beautifully renovated facility! Gorgeous wood sliding doors in the breakfast area, modern lobby, floating lights behind the mirrors in the bathroom - such a refreshing place to stay the night. Very convenient to the airport, with several dining establishments in the neighborhood.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
I am so glad to hear that you liked the modern decor of our hotel. Thank you for taking the time to give us a kind review. We look forward to having you stay with us the next time you're in the area.

"Poor for the money"

2
08/11/2016

Breakfast was under par for continentals. Lighting in bathroom & mirror was way too low. Felt like a medical facility decor in the room. Only good thing was the mattress, but our friends in another room said they had one that was limp. OVER priced for what you got by at least 30%

"Weekend Stay"

5
07/11/2016

Hotel completely renovated. Nice and clean. Room was very comfortable! Never heard the planes though airport is less than a mile away. Friendly staff. Continental breakfast was not the best but quite decent!! No complaints!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
I am glad that your room was very comfortable and the airport noise was minimal during your stay with us. I am sorry to hear that breakfast did not exceed your expectations. Thank you for taking the time to review our hotel and give us feedback to help us improve. We look forward to having you stay here again in the future.

"Great modern clean hotel"

5
07/11/2016

We came to town for a wedding. We have stayed at other budget hotels in the area, and this one was much nicer than any of the others (LaQuinta, comfort inn, holiday inn). It was nicely decorated with modern touches and it was clean. The breakfast area was nice and large, and the buffet breakfast items were good.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
I am glad to hear that you enjoyed your visit for the wedding. Thank you for your kind words about our decor and breakfast. We hope that you will stay here again the next time you come to Nashville.

"Very Nice"

4
06/11/2016

Was very pleased with the assistance provided by the staff as well as the cleanliness of the room. The bedding was nice because the "bedspread" was one that you could tell they washed after each use. The breakfast area was very pleasant.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your stay here. I am happy to hear that you were pleased with our assistance and cleanliness. We take cleanliness very seriously here. I look forward to having you stay again the next time you're in the area.

"Updated hotel close to airport"

5
02/11/2016

I haven't stayed at a Best Western in the while and I must say I was pleasantly surprised. Nicely appointed rooms in which the bed was very comfortable and slept great each night. The breakfast had a nice variety and very helpful staff. Would definitely stay here again.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
I am happy to hear that you enjoyed your bed and slept well while you were here. I look forward to having you stay again the next time you're in the area. Thank you for your kind review of our hotel.

"Good value for Trip Advisor price"

3
30/10/2016

I got in late and was just sleeping and leaving in the morning. Good price but as it seemed to be their discounted room, it had stained carpeting, a view of the outdoor air conditioning units and a squealing bathroom fan.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
I would like to apologize for the condition of your room. I will look into it so that it can be repaired. Thank you very much for bringing this to our attention and taking the time to review our property. Next time you are in the area please come see us.

"One to consider"

4
24/10/2016

I booked a room here because the two hotels in the area where I normally stay near the airport had increased their rates to the point it was time to reevaluate. It was less expensive than the other two (still a bit high); however, it was a nice surprise. Large, clean rooms, pleasant check in, adequate breakfast ( are any motel breakfasts really that incredible anymore? ). One to consider.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
It is so nice to hear that you were pleasantly surprised with your stay with us. We hope that you continue to choose our hotel when you are in the area. Thank you for your kind review.

"Pleasant stay Best Western Plus"

5
18/10/2016

I was pleasantly surprised with the hotel decor and the size /set up of the room and my stay was comfortable and hassle free. The staff was very pleasant and responsive all my needs during check-in and throughout my stay.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
I am so glad that you were pleasantly surprised and that your stay was comfortable and hassle free. I hope that you will come back very soon. Thank you for your kind review.

"High School Group"

5
17/10/2016

We brought our High School Band program to Nashville for a competition. We needed an overnight stay for approx. 160 teenagers and about 30 adults. The staff was above fantastic! The folks I worked with to get all the logistics in place could not have been more helpful. Akhila calmed my nerves in the beginning, and then Joy was just as fabulous, with all the details. Every need was meet, the breakfast area was stocked with several great choices and items. The staff worked exceptionally hard to keep up with demands from hungry teenagers, and did a fantastic job. I am thrilled beyond measure with the job the entire hotel staff did to accommodate us. The hotel itself, was neat clean, fresh. The beds were comfortable, and all the necessities were available. We would definitely stay here again if we do the competition again. The only thing was the price could have been a bit less. But they earned every penny.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your wonderful words regarding your stay with us. We were thrilled to accommodate your marching band. We were happy to calm your nerves and help you get the stay planned out. Hopefully you do the competition again and stay with us.

"Hotel was fine, price seemed high"

3
12/10/2016

We stayed here for one night on our return trip from Florida. We chose Nashville based on getting a good night of sleep and still making it home in two days. Since hotels in Nashville are little higher priced, this was not the ideal location. We felt we paid more than necessary. That being said, the hotel was fine. The beds were clean, the staff was friendly, and the breakfast included a variety of good options. We would stay here again if we had to, but we will likely avoid staying in Nashville if possible.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to review our hotel. We are glad that we were able to accommodate you. We are sorry that the price did not fit your needs. We hope that if you plan a Nashville trip you will come back to see us.

"Nashville weekend get away."

5
12/10/2016

Everything about this hotel is excellent.. The best part was the shuttle to the downtown area. The cost is only $10.00 per person round trip which is an excellent value. No need to worry about trying to find parking.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are glad that you had an excellent stay with us. We are happy to suggest the third party shuttle service downtown. We are excited to have you come back and stay with us soon.

"Education Trip"

5
10/10/2016

Nashville was a layover for my trip to Oakridge, and Jackson to teach some certification classes. The location along I-40, and it's Proximity to the airport, were very convenient to my schedule. I would definitely stay at this hotel again if I am in Nashville.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you very much for your kind review regarding your recent stay with us. We are glad that our location is convenient for you. We look forward to have you stay with us again in the future.

"what a find !"

5
08/10/2016

We booked one night , arrived early was met by a very friendly receptionist who made sure we were able to check in early, the hotel is very clean and modern, we made use of the pool and had a couple of hours relaxing before we made use of the taxi service the hotel arranged for us to take us to downtown at only $10 return trip this was amazing value door to door service. The rooms are spacious clean and has every thing you could need, coffee is available free of charge 24 hours a day in the reception , after a great night sleep we had one of the best breakfasts ever offered for free in a hotel, so much choice from fresh make your own waffles to biscuits and gravy, ( not something I tried) but the bacon and eggs were delicious All the staff were very pleasant and friendly with nothing being too much trouble If ever your looking for a great location two minutes drive from the airport, offering great service for a great price this is the place to stay ?? I would definitely book here again

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are so glad that you found us. Thank you for your great review of our property. We are happy that you got to enjoy the pool, shuttle service, and of course the coffee and breakfast. We look forward to having you stay again anytime you're in Nashville.

"Nashville Hotel Stay"

3
06/10/2016

I was expecting better since the price was kind of high for our 6 night stay. The room had mold and beds are very hard! The staff couldn't recommend and good restaurants in the area and there was no microwave in the room as promised.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We would like to apologize for not exceeding your expectations. We are working hard to correct the issues you faced during your stay. We hope that you will give us another chance the next time you're in the area.

"Awesome , Great, Friendly"

5
03/10/2016

Spent a week at this hotel and loved it. Room was cleaned everyday and spotless. Staff at front desk amazing. Always that good morning, have a nice day. And not robotic, lifted there heads and looked at us. Great tips from them on the city. Told us about a shuttle service which we used many times. Take you to Broadway area for 10.00 per person return.

"Great hotel at a great price"

5
02/10/2016

I travel to Nashville frequently to work trade shows and conventions. As a female traveling solo, I need a safe place to return to at night. This hotel is in a great location (just 10 minutes from downtown). I usually cover my own expenses and this price is in my budget. The rooms are clean and well maintained, staff is friendly and helpful (gave me an early check in). Housekeeping accommodated my request for late maid service (after 3:30pm). Breakfast was very good for a "self service" type of offering. I liked that I could go for a walk around the area (business/hotel park) on sidewalks and felt safe. Many restaurants from fast to moderate to upscale within short drive or walking. I have tried several hotel in this area and this is my choice for future stays. Love that pool is indoor/outdoor..

"Nice hotel"

4
02/10/2016

Friendly staff, good breakfast. Facility is nice and clean. Rooms are newly redone and lovely. Nice linens. Close enough to activities and sights in Nashville. A bit noisy when the flights start leaving from the airport at 6 am!!

"Very good hotel for visit to Nashville"

4
30/09/2016

Hotel is located 5 mins from Nashville airport and 15 min from downtown Nashville. Local shuttle service can be pre booked to pick up/drop off at airport and also to get to downtown Nashville. $10 return trip to downtown and runs until 2.30 am which is excellent. Hotel recently refurbished to a high standard with very clean comfortable rooms, queen beds, good bathroom. Rooms have fridge and tea/coffee making facilities. Complimentary coffee also available from machine in lobby. Breakfast is included in the price and has a really good selection available including waffles, eggs, bacon, cereal, fresh fruit, yoghurt, pastries. Definitely would recommend this hotel if you are thinking of a trip to Nashville and do not want to pay downtown hotel prices.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are happy to hear that you enjoyed your stay. We are glad to provide a hot breakfast and refer the shuttle service. We look forward to having you stay with us again the next time you're in the area. Thank you for taking the time to give us a kind review.

"Great facility"

5
28/09/2016

Good location, very nice, accommodating, clean room, friendly and helpful front desk personnel, great breakfast area and delicious food. Though did not use the pool, was neat, indoor flowed to outdoors. Close to an excellent restaurant. Good parking area. Yes, would stay there again.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
We are glad that you found our location nice and accommodating. We look forward to your next visit. Thank you for your kind review.

"One Night"

4
27/09/2016

We stayed here one night before flying out the next day and had a nice stay. They have a free shuttle to the airport and there is a shuttle that will take you downtown for $10 per person round trip which is very convenient. It is run by Monarch and runs every hour. There is free hot breakfast that runs until 9:00 am on weekdays. I wish it would have run until 10:00 am like other hotels we visited while on vacation. All in all it was a good hotel and we would stay here again.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of your recent stay with us. We are happy to provide the shuttle to the airport. I am glad that you enjoyed your visit. Thank you for letting us know about the breakfast times. We are always looking to improve. We look forward to having you stay again the next time you're in the area.

"One of the cleanest and nicest places to stay"

5
23/09/2016

This location is AMAZING. So clean, so comfortable and the plus side? it is only 3 minutes from the airport with a 4:30am shuttle. Will definitely be choosing this place on any business trip I have to make in the future.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind words about your recent stay with us. I am absolutely thrilled that you enjoyed your visit so much. We are looking forward to having you stay with us anytime you're in the area.

"Labor Day Trip"

5
22/09/2016

All hotel staff very friendly and helpful. Room was quiet, clean, and bed was comfy. Hotel is very convenient to airport. Has free shuttle to and from airport. Hotel also has van access for downtown area(Broadway). Fee is $10 round trip per person. Very worth the $10. Would definitely stay here again when in the area.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of your recent stay with us. I am thrilled to hear that the staff was friendly and helpful. We look forward to your next visit!

"Great Place"

5
22/09/2016

Nice hotel very clean and updated. Friendly staff Joy was awesome she told us places to eat and how to get to many locations. Quick check in. Great price. Had indoor/outdoor pool never saw that before. Breakfast was good hot/cold choices change it up each day. I would recommend staying here it is a great hotel in a quite area with shuttles and food with in walking distance and a Kmart for other needs. Won't be disappointed it's very nice and a good rate..

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your recent stay with us. I am so glad you enjoyed yourself and would recommend us. We look forward to having you stay with us again the next time you're in the area.

"2 Nights in Nashville"

4
16/09/2016

Overall the hotel was very nice. The front desk staff were very friendly and helpful. They went above and beyond to ensure we were enjoying our stay and greeted us every time we entered or left the building. They even called up to our room to check on us after a few hours. It is apparent that they have just completed a renovation and some areas they are still working on, however, it did not affect us in any way. The room did have a bit of a damp feeling to it, so the AC system must still be an old system. We did have one major issue with the shuttle back to the airport. We waiting nearly 1 hr for the shuttle driver to arrive, despite several calls from the front desk lady. We then had to rush through the airport and were cutting it close to board our flight. So just be cautious...you may not want to depend on the complimentary shuttle to/from the airport.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of our hotel. We would like to apologize for the long wait time for the shuttle and for the dampness in your room. We are thrilled that everything else with your stay was good. We look forward to your next visit.

"Great Stay"

5
12/09/2016

This hotel had comfy room, clean, good typical hotel breakfast. The location is super close to everything. The price is inline with others in the area, and it's was a great stay. The sink & tub drained and the water pressure was good.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind words regarding your recent stay with us. We are thrilled that you enjoyed your stay and the location was convenient. We look forward to having you stay with us the next time you're in the area.

"Pretty good"

4
06/09/2016

Stayed at this location for three nights. We found the staff to be incredibly friendly and helpful. The location is very convenient being five minutes from airport and fifteen to downtown. The hotel is clean and updated. You did hear some airplane traffic but with the ac on it wasn't bad. The room was a bit smaller than I was anticipating but it did the trick for what we needed. My only real complaint was that the mattress was very firm. I was quite uncomfortable but my husband slept great, so this is more personal preference.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of your recent stay with us. We are sorry to hear that you weren't happy with the bed, but glad your husband enjoyed it. We are happy that the rest of your stay was nice and convenient. We hope that you will stay with us again the next time you're in the area.

"Great Place"

5
06/09/2016

This hotel was great. The staff was very nice, The breakfast food was hot and fresh. The location is near the airport and we were not bother by the any noise from the planes, You are less then the 10 minutes to the Opry or to downtown.,

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of our hotel. We are happy that your stay was great and convenient. We hope to see you again soon.

"great stay"

5
05/09/2016

We came to Nashville Best Western Plus for my pre-birthday getaway and LaborDay wkend. The front desk clerk was very nice . We originally set it up for a 2night stay, but decided to stay another night. That's how great this hotel was. A great location, close to everything. Had a blast and will definitly be back.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind words regarding your recent stay with us. We are thrilled to heat that you had a great get away for your birthday. We look forward to having you stay again the next time you're in the area.

"fantastic hotel"

5
30/08/2016

I stayed here for two nights in August. This place was so clean, and beautifully decorated. It was quiet and the beds were very comfortable. They have a great pool for families. They are also conveniently located to the airport and several restaurants and stores. While staying there, one of my kids was sick, and several of the staff went out of their way to be helpful in my situation. This is just an overall great property with employees who take pride in what they are doing. This is definitely the place to stay!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of your recent stay with us. We were happy to assist you when your child got sick. We are thrilled you enjoyed the pool. We look forward to having you stay with us the next time you're in the area.

"Awesome"

5
25/08/2016

Me and my boyfriend stayed here for 3 nights and it was wonderful. We drove from Michigan and got there around 12pm and they allowed us to check in 3 hours early. Breakfast was great and the pool was beautiful. I would definitely recommend this place to anyone.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of our hotel. We were happy to provide you an early check-in. We are thrilled you enjoyed the breakfast and pool. We look forward to having you stay with us again in the future.

"Great customer service. "

5
24/08/2016

We were so impressed with the cleanliness throughout the Hotel and the grounds. Loved the pride you showed in maintaining everything so beautifully. We were so thankful for the excellent customer service we received. The location was perfect for getting around and there were instant rides available to take us everywhere we wanted to go. Thank you so much for your great hospitality you truly were the best! Jodie

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your recent stay with us. We are thrilled you enjoyed everything. We look forward to having you stay with us the next time you're in the area.

"Clean, reasonable price, comfortable"

4
19/08/2016

Stayed here for three nights during a trip to Nashville. The staff was friendly and accommodating. The hotel is reasonably newer, having been rebuilt. There was some AC water leakage on the floor near the AC that extended out about three feet. Other than that everything was great, clean rooms, good working AC and an impressive breakfast buffet that was fully stocked.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your recent stay with us. We are happy to hear that the staff was friendly and accommodating. We would like to apologize for the AC leakage. We will use this information to make your next visit better. We look forward to having you stay with us again in the future.

"Vacation"

5
19/08/2016

the Hotel Staff was extremely friendly, we rode our motorcycles and the staff was very helpful in parking, the rooms were amazing, reserved the Executive King Suites, facilities were wonderful , shuttle service offered to Music Row, Staff on the Shuttle bus was funny and happy to see you,

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of your stay with us. We were glad to assist you in parking with the motorcycles. We look forward to your next visit.

"Stay for the night"

4
19/08/2016

The hotel staff was extremely helpful with additional items we requested for the stay of just one night. The hotel was clean, the pool was clean, it was a quiet peaceful rest. We only stayed one night, but it was a pleasant stay.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your recent stay with us. We are thrilled to hear that the staff was extremely helpful and that the hotel was clean. We are glad you got to enjoy the pool and got peaceful rest. We look forward to having you stay with us the next time you're in the area.

"Decent Accomodations"

4
16/08/2016

Nice hotel better than average breakfast good location near shopping and airport. Parking can be a bit of a challenge if you out late. Staff is very courteous and the beds are comfortable. Good variety of cable TV options when the weather is not so good

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of our hotel. We are glad that you enjoyed your stay. We look forward to having you stay with us again in the future.

"Looking for a Park and Fly Hotel - Look No Further"

4
15/08/2016

This hotel is fantastic! It is a very stylish and updated hotel that offers exceptional front desk service, a good complimentary breakfast, 24 hour coffee and tea, a fitness room, outdoor/indoor pool, complimentary shuttle to and from airport (a quick 10-15 minute drive), and the best part .... an extremely affordable Park and Fly plan for just $5.00 a day. That's right .. $5.00 a day and you can you leave your car at the hotel while you are away in their well lit and security camera monitored parking lot. When you return just call the hotel from the airport and they will send a shuttle over to pick you up and bring you back to your car and you are on your way. The rooms are comfortable. We had two queen beds they were comfy and the bedding was crisp and clean. The room also had a small frig and coffee maker. It is conveniently located off of Donnelson Ave where there is plenty of places to eat or shop for last minute items before your journey begins. I will stay at this hotel every time I am traveling from Nashville as I live two hours away. What a great way to travel well rested and stress free.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your recent stay with us. We are happy to provide affordable parking and complimentary shuttle service. We are thrilled that you enjoyed your stay and the amenities. We look forward to having you stay with us anytime you are in the area.

"It was nice and clean"

4
11/08/2016

The staff was very friendly. My room was nice I had the King size bed. TV had a lot of options. It was close to the convention center that I needed to go to. Down side the access road is tore up good, with no signs of it being repaired, so getting in and out was rough at best. Positive was the fact there was several places close to eat at. I ate at the Shoneys that was close by. I would stay again. It is great price for those on a budget.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your recent stay with us. We are happy to hear that you enjoyed the hotel and local attractions. The access road has been repaved now. We apologize for the inconvenience. We look forward to having you stay with us again in the future.

"Newly remodeled "

3
10/08/2016

We have just started to stay at Best Western Plus hotels. We only stay if it is a plus. Most have been clean, good bedding and friendly staff. This one met those qualities as well. Our only complaint was that the air conditioner was just not working. We got there late and just dealt with it rather than complain. The room also had a very musty smell which I think was attributed to the air not working correctly.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to review our hotel. We would like to apologize for the inconvenience of the air conditioner in your room. We would have happily fixed it for you. We hope that you give us another chance the next time you're in the area.

"Only reason this doesn't get a 5 is for the staff!"

3
09/08/2016

The place is awesome... Recently renovated and really retro feel. But the staff really need customer service skills! I called and phone rang and rang and rang then it picked up and hung up!! I called back and was put on hold (this was around 330 so I'm sure people were checking in and it was busy) Then employees were eating in the breakfast area which is fine but they mostly ignored me when I walked by.. One how are you doing so I turned around and she made it clear she wasn't talking to me but another male worker that walked by. Guess I should have known lol we don't ever get room cleaned unless it's every 2 or 3 days, I just straightened up my self and take garbage to one of ladies in the hall. (White girl short hair). I being me was all friendly asking her where I could put this and how she was and she just stared at me like I had a 3rd eye and took it out of my hands completely ignoring me. I will stay again though because the place is convenient and very nice. But I will write reviews about the staff each time and maybe they will get better? Being in the hotel management for years I know how much a pain some guest can be at times (I'm sure they get some doozys here) but my personality is very friendly and respectful to everyone and there is no since in bad hospitality when u have a guest like me. Oh and though the 2nd shift lady did hang up on me she did have a smile every time I seen her after I checked in.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to review our hotel. We appreciate all the information you have provided about the staff. We as an entire staff would like to apologize for not exceeding your expectations of your stay. We will be addressing all the issues you gave us. We look forward to changing your mind about our staff on your next visit.

"Best Hotel for the money in Nashville"

5
09/08/2016

This hotel has only been a Best Western since February 2016, and the job they did remodeling it was fantastic. Everything from the exterior to the rooms, to the lobby are just about perfect. In talking to the staff, they all seemed proud of where they worked, and for good reason. Everyone was so friendly and helpful. We stay in Nashville every year, and it was so nice to find a hotel as clean and such a good value. The true test will be if they can keep it up over the long run. I sure hope they do, and will definitely stay here over and over, and recommend it to everyone.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of our hotel. We are just thrilled that you love the renovations. We as a staff are all very proud of our hotel and love to take care of you. We look forward to seeing you as often as possible.

"Will return if in Nashville again"

5
02/08/2016

What a great hotel! Friendly staff! Great decor that is modern but still sticks with the Nashville feel. We loved the indoor/outdoor pool. Our room was tastefully decorated and a neat layout (king suite). Only negative I can think of is that the breakfast area didn't fit everyone. We had to stand around to wait for a table to open up, otherwise breakfast had a good variety and I felt I could eat healthy. I will definitely stay here again if back in Nashville!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Kelly H, Thank you for your kind review of our hotel. We are just thrilled that you liked the decor and pool. We appreciate your comments on breakfast as we are always trying to improve our hotel. We would love to have you stay with us anytime you're in the area.

"My Stay"

5
25/07/2016

I was very pleased at the appearance and overall quality service given to me an my wife during our stay. We were treated exceptionally well! The price was very affordable. The breakfasts served were awesome! I would recommend this BW Hotel to everyone! It is easily accessible to downtown Nashville and it is located near many restaurants.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Clifford H, Thank you for your kind review of our hotel. We are thrilled that we exceeded your expectations and were treated so well. We are also glad to hear that breakfast was awesome. We thank you for recommending us and look forward to having you stay with us the next time you're in the area.

"LOVED!"

5
24/07/2016

I waited until the day of a Concert in Nashville to book our Hotel. The price was very reasonable. The room was immaculate and very spacious! They have free hot breakfast and FREE coffee in the lobby, which I love! The sheets and pillows were so soft and comfy. Best of all, 12:00 noon check out! I would highly recommend this Hotel!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear JoelVS, Thank you for your kind review regarding your recent stay with us. We are happy to hear that the room was immaculate and spacious. We are glad to offer free breakfast and coffee. We are also happy that the 12 check-out time was best for you. Thank you for your high recommendation. We look forward to having you stay with us again the next time you're in the area.

"All equipment in working order."

5
20/07/2016

This hotel is newly renovated and very clean. Water pressure was good, drains worked well, air conditioner was quiet and thermostatically controlled. Lights were bright enough to read by and it has ample, easy to get to plug ins for all the devices we need to charge each night (phone, tablet, camera, etc).Location is near airport and freeway but soundproof enough to block any noise. Staff was courteous and efficient.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear kay a, Thank you for your kind review regarding your recent stay with us. We are happy to hear that all equipment was in working order during your stay. We are also glad to hear that the noise of the area was minimal inside the building. We look forward to having you stay with us again the next time you're in the area.

"Late Check In"

5
18/07/2016

While driving into Nashville I booked a night here through Hotels.com and when we arrived and tried to check in the dates they had in the system were not correct. Hotels.com gave us a hard time with changing the dates back for tonight and when they finally said they would they were charging an additional 80 something dollars. We had been on the road for about 13 1/2 hours and all we wanted to do is get some rest. The hotel agreed to cancel (since the date in their system was not for another 2 weeks) and when the wonderful young lady at the front desk saw all the trouble we were going through she helped and got us booked in and made everything such a breeze. What was starting to feel was going to be an awful end to our night ended great! Upon entering the room it smelled great. It was very clean and was beyond what was expected. Great customer service!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear sgarza10, Thank you for your kind review of our hotel. We are thrilled to hear that your bad experience with Hotels.com turned into a good experience with us. We are happy to provide great customer service and clean rooms. We hope to see you again the next time you're in the area.

"Nice, clean, and a great deal!"

4
18/07/2016

This was a nice hotel. The shuttle to downtown was only 10 bucks roundtrip and super convenient. Property was clean. Pool was nice. Weight room was adequate. Would definitely stay again! The front desk employees were nice and helpful as well.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear James G, Thank you for your kind review regarding your recent stay with us. We are happy to hear that you enjoyed your stay. We are glad to provide a clean property, nice pool and weight room. We all look forward to having you stay with us again the next time you're in the area.

"Very Pleasant"

5
18/07/2016

This is a nice hotel with nice rooms and very convenient location close to the airport. The room was nice and clean. Shower was clean and the soap, shampoo, and towels were good. My room had a refrigerator in it. The cooling system worked well considering it was 90 Degrees plus both days I was there. In addition the tv was in good working order with a descent selection of channels. This would be a great place for a couple days and the price is very could compared to comparable hotels throughout Nashville

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear MSM19, Thank you for your kind review of our hotel. We are thrilled that you enjoyed your stay with us and that your room was nice and clean. We are also happy to be able to provide a cool place as it has been very hot and humid in Nashville. We look forward to seeing you again the next time you're in the area.

"Totally Awesome Stay!!!"

5
18/07/2016

This is not the traditional Best Western that our parents took us to as a child in the 1970's and 80s. This hotel was simply amazing, from the outer exterior to the interior. It is very rare, but I literally have nothing bad to say about our stay at this hotel. EVER need was met. I didn't even have to clean the bathroom before using it. The bed was soooooo comfortable. The Entire hotel was CLEAN!! We are coming back to Nashville for our daughter's wedding in November. This will definitely be the hotel that we choose to accommodate us and the wedding guests!!! We loved, loved, loved it!!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear sonjaashleyp, Thank you for your kind review of our hotel. We are thrilled to hear that everything went so well with your stay. We are excited for your stay for the wedding in November. We are planning to give you the same great experience then.

"Very clean and friendly "

4
15/07/2016

We stayed here with a large group attending the Battle at the Boro basketball tournament. Our rooms were available for early checkin by the friendly staff and the rooms were very clean and comfortable. Always greeted by any staff member with a smile. Extremely convenient to the airport and close to shopping and dining options. Highly recommend this location.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear RDunn2, Thank you for your kind review of our hotel. We look forward to the Battle at the Boro every year. We were happy to to provide friendly staff and early check-in. We hope you visit us again soon!

"Very nice hotel"

4
13/07/2016

I stayed at the hotel in April after it had been renovated and I must say I'm more and more impressed with the Best Western chain with each hotel I stay at. This hotel was very nice, the décor was modern and lovely. Breakfast was good, both quality and options. We had a quiet stay, and the ladies at the front desk were super helpful. Also, this is the perfect place to stay if you have kids or a husband that loves to watch the planes land and take off. Every few minutes one would fly by, you could hear them but it wasn't so loud that it caused any problems. One thing I wasn't really a fan of was the shuttle service. We took the shuttle into town and it isn't a hotel shuttle, it's a company I guess they contract with, anyway, it costs $30 for us to be dropped off in town and be brought back to the hotel. That seemed a little expensive to me.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Kristy_LWE, Thank you for your kind review of our hotel. We are glad that you were able to enjoy our renovation and are impressed with Best Westerns as a whole. We are thrilled that breakfast was good, both quality and options. We look forward to the next time you stay with us.

"Great hotel at a great price"

4
11/07/2016

I stayed at this hotel over 4th of July weekend and it was a pleasant stay. It has been newly renovated and is very nice and clean. The ladies working the front desk were very friendly as well. There was some noise disturbances but it was due to noisy people also staying at the hotel. The hotel staff was quick to take care of that though. This Best Western is above what you would normally expect from a Best Western hotel. The rooms were spotless, beds and pillows very comfy, and it was all updated so nicely. I would definitely stay here again and recommend this hotel if you like a nice, safe, clean place to stay without breaking your wallet.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Craymond81, Thank you for your kind review of our hotel. We are so glad to hear that you had a pleasant stay and enjoyed the recent renovation. We are happy to provide friendly service at the front desk that are happy to resolve noise issues. We are thrilled that we exceeded your expectations of Best Western Hotels which is one our top goals here. We look forward to your next stay with us!

"BEAUTIFUL"

5
09/07/2016

My husband and I stayed at this hotel for 1 night on a roadtrip around Kentucky/Tennessee in July. This was our FAVORITE hotel of the entire trip. The lobby was beautiful. The staff was helpful. The room was spacious and clean and there was free wi-fi. We will definitely be staying here again!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear 16lcatarino, Thank you for your kind review of your recent stay with us. We are so glad to hear that we were your favorite. We look forward to seeing you again soon!

"Great time in a FUN city"

5
06/07/2016

We had a great time in Nashville. We stayed at the Best Western Plus out by the airport. This is a recently renovated hotel done to perfection. The grounds, lobby, guest rooms, breakfast room everything is redone, nice. The staff are excellent and went out of their way to be sure that our stay was great.There is a shuttle available which takes you downtown where the action is for $10.00/person return. I would highly recommend this motel for your Nashville stay.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Gerald C, Thank you for your kind review. We are glad to hear that our renovation exceeded your expectations. We appreciate you recommending our hotel. We hope to see you again the next time you're in the area.

"Disgusting housecleaning"

1
30/06/2016

Showed up late and night and tired from a long job, showered and pulled back the covers only to find the previous occupants hair and fluids. Horrified I called front desk and hotel was at full capacity. The desk clerk, who was lovely and new (it was her 2nd day working there) brought new sheets and helped me change the bed. But after seeing that it was hard to get comfortable.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear TJMaxxima, Thank you for taking the time to review our hotel. On behalf of the entire staff I want to apologize for not meeting your expectations. We aim to provide the cleanest and most comfortable rooms. We hope that you will give us a chance to make it up to you in the future. Thanks, Joy D.

"Great Employees at this Hotel"

5
29/06/2016

The fact that this hotel was recently renovated was a huge plus. However, that's not the real reason this is a great hotel. The employees make it great! Every employee we met was extremely nice, happy and helpful. One gentleman in particular was Kenny in the breakfast area. (I'm horrible about remembering names but I believe that was his name) Very engaging and upbeat gentleman. If you're not in a good mood before you meet him you certainly will be after you meet him! Even though the hotel is a slight drive from all that Nashville has to offer it is well worth the stay. Again, newly renovated, modern and the staff is fantastic.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Diamondrob, Thank you for your kind review regarding your recent stay with us. We are so glad to hear that the staff exceeded your expectations. We hope to see you again the next time you're in the area. Thanks, Joy D.

"Recent stay at BestWestern Plus Nashville Airport"

5
27/06/2016

We stayed here just last week for one night for a concert at the Nashville Symphony center downtown (Schermerhorn Symphony Center). Very nice hotel and much cheaper than most of the hotels downtown. The staff is very friendly and accommodating. The indoor/outdoor pool is very nice, even though we forgot our pool attire. Next time, we won't forget! One of the very cool amenities they offer, is a shuttle that takes you to the action downtown for $10/person round trip! Just don't miss the bus coming back! Way better than a $20 cab ride one way. They also provide a free shuttle to the Nashville Airport, which is literally 5 minutes away, and back starting at 5:30 am! Who can't like that? We will definitely stay there again.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear PHILIP H, Thank you for your kind review. We are so happy to hear that we exceeded your expectations. We are glad to recommend the shuttle downtown. Our shuttle to the airport starts at 4:30am! We look forward to having you stay with us again the next time you're in the area. Please bring your swimming attire! Thank you, Joy D.

"Enjoyable Stay."

4
27/06/2016

Our experience at this hotel was very good. It is appealing from the second you walk in the front entrance. The ladies at front desk were very pleasant and helpful, the breakfast was satisfactory, the pool was clean and enjoyable and the room was clean and attractive. The bed was firm, but comfortable. A/C worked very well. We took the shuttle to downtown Nashville and it was on time and convenient. Well worth the $10 round trip charge. My only complaint is that walls seem to be very, very thin which caused a night of poor sleep due to much activity in the hallways. The plumbing from neighboring rooms could be heard as well. I'd consider bringing or asking for earplugs. Ok, I have one other complaint.....the shower heads are very low-flow. This is an issue if you have thick hair!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear 1ag02, Thank you for your kind review of your recent stay with us. We are happy to hear that your stay was enjoyable. We are glad to recommend the shuttle service and provide breakfast and clean rooms. The noise is not a typical problem, but we apologize for any inconvenience it may have caused you. We also hope that the shower flow will not keep you from staying with us again the next time you're in the area. Thank you, Joy D.

"Pleasant staff, clean rooms"

5
26/06/2016

This hotel has a coupon on "freehotelcoupons.com" but the hotel was not able to honor it since we already had made our reservation. The room was small but clean and updated, breakfast had a nice selection. The ladies at the front desk were very pleasant and helpful. They made arrangements for the shuttle to and from the airport, they also disclosed that the shuttle was a third party vendor that they were not in control of but every thing went fine with our trip. this hotel is much nicer than the average Best Western.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jemmie33063, Thank you for your kind review of your recent stay with us. We are glad to hear that our hotel is nicer than the average Best Western. We always aim to be pleasant and helpful. We hope that the small room and coupon issue will not keep you from staying with us again in the future. Thank you, Joy D.

"Very nice hotel and location"

4
24/06/2016

I stayed at this hotel for a week. The hotel was very clean, smelled nice, had a small but great pool and a small gym. The room I had was a perfect size. The bed was comfortable, everything was just right. Enough drawer space, the bathroom was a good size and everything was spotless. The breakfast was tasty and varied and plentiful. The staff were very polite and helpful. Also it was within walking distance of my work which was great. Highly recommend.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear ukemigrant, Thank you for your kind review of our hotel. We are glad to hear that everything was just right for you. We hope to see you again soon. Thank you, Joy D.

"Nice, solid hotel"

5
24/06/2016

Everything worked just as it should and just as advertised. Nice staff, nice room, good breakfast layout and food options. No surprises. It was refreshing to have things go and look as it is supposed to. Nice job. Will be back!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Michele, Thank you for your kind review of our hotel. We are glad to hear that your stay was nice and refreshing. We look forward to having you stay with us again the next time you're in the area. Thank you, Joy D.

"Beautiful renovation!!"

5
16/06/2016

The maintenance man I ran into in the elevator told me that this is a renovation of an older property and I was stunned! It is slick and shiny and looks totally brand new. Rooms are large, well-appointed, and fully stocked with the basic needs of a guest. We "suffered" NO airport noise although the airport is quite near! Staff friendly and helpful and accommodating - and we arrived well before the "legal" check-in time. Highly recommend this property.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Sally B, Thank you for your kind review of your recent stay with us. We are thrilled to hear that you were impressed with our renovation. We are glad the airport was not too loud for you. We hope to see you again the next time you're in the area.

"Will Stay Again!"

5
15/06/2016

I was passing through Nashville and needed a place stay. The hotel had a fair price and good reviews. I am so glad I chose Best Western and I will plan to stay there in the future. The girl at the desk when I checked in was very pleasant and helpful. The room smelled great and was very clean. I would recommend this property to anyone staying in Nashville.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Susan D, Thank you for your kind review of our property. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

"Not bad. "

4
14/06/2016

Staff was very friendly. Elevator broke but was fixed very promptly. Continental breakfast wasn't great. Bacon was placed out raw. pool area was good. Had both indoor/outdoor pool. Very close to airport but didn't hear planes. Not close to everything but also no more than a 20 minute drive to get you about anywhere you want to visit.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Bigj24, Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Doctor appointment and ended up at CMT awards!!"

4
11/06/2016

Loved this hotel. Great breakfast. Wanted to try the pool, but ran out of time. Room was very comfortable. Staff was very friendly. Elevator is a little slow, but it's ok. We went to the CMT awards and the lady at the front desk called a shuttle for us and we were able to get around town without driving ourselves.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Angie, Thank you for taking the time to give us a nice review. We are pleased that you enjoyed your stay with us. We hope the elevator speed will not keep you from staying with us again. Thank you, Joy D.

"Great hotel, great price!"

5
09/06/2016

We usually stay in Mt. Juliet when we visit Nashville because the prices are a little cheaper, but found this Best Western on TripAdvisor. It was very clean - which is what I am always most concerned about - and updated, more on the level of a Hampton Inn or Holiday Inn Express than what I usually think of a Best Western being. The bathroom was a little small, and our air conditioner was not extremely cool (however, it was close to 90 degrees both days we were there), but those were our only complaints. The breakfast was really nice, with sausage, eggs, biscuits, etc. and not just cereal and juice. The wireless Internet worked fine. The hotel is located on the same exit as the airport, but noise was not a problem. I would definitely stay here again.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Jessica, Thank you for your kind review of your recent stay with us. We are happy to hear you were so impressed. We apologize that the room was not cool enough. We hope to see you again very soon.

"BEST WESTERN + HERMITAGE, TN"

3
04/06/2016

Hotel has been recently remodeled, and in fact still is in the process of havng work done. IMHO there's a lot to be done. Room we stayed in was small, difficult to use a walker in. "Heated" pool, wasn't.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear C6112LUwalters , Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6158720109. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel

"Sleep & Fly before Hawaii"

2
27/05/2016

The room was satisfactory for pulling in at 11pm and flying out the next morning for an early cross-country flight. My Biggest complaint was that the "airport shuttle" was great on the way TO the airport, however as we tried to get back to our car (that we paid to park at this hotel) we had to call the hotel to request the shuttle come pick us up...after waiting 20 minutes for it to circle. When I contacted the hotel they stated it was "on request basis" only...but they would send it right over. The hotel is literally 10 minutes from the airport...so after 20 MORE minutes of waiting I called back to find out the ETA of the shuttle...they told me it was coming from the downtown area (on a Friday night of a holiday weekend..yikes!) But would be there as soon as it could. Really?? That would have been nice to know before waiting 40 minutes for my "free ride"...which, in my tired, post-22 hour flight haze...turned into a $25 uber ride instead. Should have know: No such thing as a free ride!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for taking the time to review our hotel. We would like to apologize for your difficulty with the shuttle. We use a third party shuttle service and are working with them to get a more accurate schedule. We hope you will give us another chance if you are in the area again.

"Very nice BW."

5
15/05/2016

This is a BW undergoing a remodel, but is still a very nicely done motel. Great breakfast area (well appointed) and lobby is comfortable. Pool is a combo indoor/outdoor which makes it available on cooler days.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review regarding your recent stay with us. We are happy to hear that you enjoyed the breakfast and the pool. We hope to see you again the next time you are in the area.

"Almost perfect"

5
02/05/2016

The hotel had nice, clean, comfortable room and a good selection of food for breakfast. They had a pool and fitness center available but since I was there for the marathon, that didn't get used. There were restaurants and stores nearby and shuttle service available to get a ride into town. There was a fee but worth the convenience and no more than parking would cost.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Thank you for your kind review of our hotel. We are glad that we provided a nice, clean and comfortable room. We appreciate you choosing us. We hope your next stay with us will be perfect.

"Great stay!"

4
26/04/2016

We stayed in for 1 week and at that time it was BNA Hotel yet. Fantastic stay, confy, quiet, free parking and free wi-fi close to the airport. Easy access and friendly staff. Now it seems way better after the change to Best Western!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Adriana, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel

"Great stay for an early morning flight."

4
21/04/2016

After a trip to Murfreesboro we wanted somewhere to stay that was close to the airport as we had an early morning flight. This fit the bill perfectly it was literally 1 minute away. The hotel was very clean from the lobby to the breakfast area and the room. The only reason I did not give this 5 stars was because the photos of the room was a bit misleading...If we are travelling with one of the older kids we like to have private spaces and the wall with the large opening did nothing to separate the space...the pictures made it seem like there was a door.

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Ryan, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel

"Dissatisfied"

1
15/04/2016

Wouldn't stay here again! 2yr old broke a dish in lobby and I did the right thing sought out attendant that was sitting in office unaware and offered to pay for it. They call me 2 days later and charge me $120 for the plate you could find at any Homegoods for $20 or less! I could have walked away since no one was around and this is how they repay honesty!

Joy D, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Patrick, Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel

"Enjoyable Stay"

5
14/04/2016

The staff was friendly and informed me at check in of all the amenities the hotel offered. The Lobby was welcoming and the room was clean and relaxing. Very nice stay. The hotel was convenient to restaurants and my meeting location.

Akhila G, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Susan, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel

"Nice, clean, good value for money"

5
13/04/2016

Went to this hotel after rejecting the unsanitary Days Inn across the street. In contrast to that pigpen, this hotel was clean, bright, and nice, with friendly staff and an excellent breakfast the next day. If you need a hotel near the Nashville airport, this is the one to use.

Akhila G, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Charles, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel

"100%"

5
13/04/2016

Had a great stay,room was everything you needed,bed was very comfortable and had v good WiFi to use. Staff were friendly andv ery helpful with anything I needed,would definitely stay here again and recommend it to anyone.

Akhila G, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Christopher, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel

"Cold pool"

4
12/04/2016

Breakfast is not the best but ok. The rooms are large and comfortable. Not alot of space for soap and things in the bathroom but ok. Coffee and tea in each room and in the lobby. The indoor swimming pool is cold and small.

Akhila G, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Tony, Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6158720109. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel

"Weekend trip"

5
10/04/2016

I am actually sitting in my room writing this review about to check out. First off, the hotel is beautiful as soon as you walk in, the staff is just as beautiful with their friendly smiles and willingness to help. We stayed in the executive king suite and had plenty of room and it was lovely as well. Nice and updated. Now the breakfast was one of the best ones I've ever had at a hotel. Tons of really good options to choose from. There was ALOT of people staying at the hotel and eating breakfast at the same time but you would never have know if because they did an amazing job with keeping it stocked with food. The indoor pool was freezing, but besides that! We didn't want to leave because it was that wonderful!

Akhila G, Front Office Manager at Best Western Plus Nashville Airport Hotel, responded to this review
Dear Self2000, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel

"Huge room!!"

4
09/04/2016

We stayed on the first floor and we had a much larger room than we would have ever expected. Everything was clean. The only trouble we encountered was fellow working the desk during the night was difficult to get as he was sleeping and he was rude to my husband.

"Amazing Stay!!"

5
05/04/2016

This is the nicest Best Western hotel that I'd ever booked! Don't let the name fool you, this is a recently renewed hotel, it is really nice, clean, the beds are comfortable and a great size. The room is spacious, and the layout is great. The staff is friendly and they are really flexible. The price was great you get more than what you paid for. I will definitely come back! They have restaurants and gas stations nearby, all in a walk in distance. The breakfast is good and with plently of choices. Great job Best Western!

"Very nice"

5
04/04/2016

Place was great! Was very impressed with the design of our room. I would recommend this place to friends and would stay here again anytime! I really loved the kitchenette area and the cool angles in the room. I used the fitness center and that was fine- TV went out while there but there was some electrical issue that management was made aware of.

"Great place to stay"

5
04/04/2016

The rooms are newly remodeled and very nice. The staff is extremely friendly and helpful. The breakfast was good enough for being a free breakfast. Overall though, highly recommended. The shuttle that runs to town and back was a nice surprise and cheaper than parking downtown.

"Excellent place to stage outside of Nashville"

5
01/04/2016

2 day vacation visiting family and seeing sights in Nashville. Conveniently located to Opry land, close to downtown, and has plenty of good places to eat locally. Morning breakfast was excellent. Highly recommended.

"plesant surprise"

4
28/03/2016

I traveled to Nashville and was told to stay with BW, this was the best possible choice I could have made. Indoor pool, clear, well kept suites, and very, very pleasant staff. I would recommend this hotel for travel for business or pleasure. I would especially for families.

"Comfort and good location"

5
28/03/2016

When I walked in I thought I was at a Marriott. It was renovated just a month earlier. I would stay ther again. The bed was comfortable and price wa fair. Close enough to everything I needed. Easy to get on hwys.

"Excellent Stay"

5
23/03/2016

We were only here for one night while waiting for a flight to California. The motel staff is very friendly and accommodating, the rooms clean, and the shuttle service to the airport was very good. We left our car in the parking lot while away for a week and the staff took very good care of it.

"Value for money"

3
22/03/2016

You can pay a lot more for a hotel in the same general area and not get much more than you are going to get here. Free parking. Pool. Really great breakfast. Can't stress that enough. Darn good eats there in the morning. Friendly staff, for the most part.

"Excellent Hotel"

5
17/03/2016

Recently renovated. Everything was great, down to the friendly staff. Within walking distances to good restaurants and a Kmart. Staff was very helpful with questions and concerns. Internet was easily accessible.

"Wonderful !"

5
11/03/2016

This is a first rate establishment! Clean, comfortable, friendly staff and a GREAT value! The lobby, hallways, and room look recently updated. The shuttle was on time, with helpful, and courteous driver! We were looking for just such a hotel at minimal cost for our one night stay. We will stay here again!

"sparkling gem not discovered (yet)"

5
07/03/2016

This property raised the Best Western flag two days before our arrival. It was tricky to find only because the Best Western sign has not yet placed the BNA sign, but that will happen soon. We followed the trusty iPhone and quickly found the Best Western on the building itself. This is a totally renovated property that has just come into the Best Western family. It promises to be one of the best if they keep performing as they did on day 3 and 4. It is convenient to the Nashville airport, which means you hear airplanes, but that's part of the deal when you book an airport hotel. Don't complain about that, folks!

"BW BNA hotel in Nashville"

5
02/03/2016

Excellent hotel, had all the amenities and a lovely king suite with very comfortable bed and 2 tv's. Staff very friendly and helpful, good breakfast. Location right near highway for easy access to downtown and Opryland.

"Quiet, conveniently located hotel at a good price"

4
21/02/2016

We stayed at the BNA Hotel in Nashville prior to a morning flight. We were pleasantly surprised when our mid priced room turned out to be quite nice. The room was divided into two sleeping areas that were reasonably separated by a low wall. My husband and I had a king size bed and our daughter slept on a sleeper sofa. The bed was comfortable and the sleeper sofa was not too bad. We would recommend it for young people or children. Older travelers should probably insist on a real bed. The breakfast was good and the staff was friendly. The hotel seems to be transitioning to a Best Western. The room we stayed in was fresh and clean and our stay was reasonably quiet. We were given a room across the hall from the elevator. We were awakened a couple of times by the "ding" of the elevator arriving on our floor. Otherwise, the room was very quiet. Ask for a room further down the hall.

"Excellent value - great stay! "

5
12/02/2016

For $88 a night, I didn't expect much...I am very pleasantly surprised! This hotel has been very tastefully updated and is so clean and cozy. There is a closet in our room, nice living area with a pull-out sofa, and a mini fridge and microwave. Excellent value for a Nashville weekend! They offer shuttle service to downtown for $10 per person round trip and they run every hour. This is our new favorite place to stay!

"Great place for a night or two"

4
22/01/2016

I was a little worried about staying here after I booked it because of some of the reviews I was seeing. I have to say I was pleasantly surprised. When I arrived at the airport I called the hotel to have the shuttle pick me up. By the time I reached the pick up area I waited maybe 45 seconds and the van pulled up. The hotel is very close to the airport. Check in was fine, staff was very friendly. Read a lot of reviews about the remodeling that was going on. Looks like it's complete now because I didn't see any. Couple of negatives but nothing that would stop me from coming back were, the free breakfast only went until 9:00am. Most places go to 10. It was good though, they had plenty of options. The dark shades in the room would not close all the way. Would be good to have a snap or some velcro on there so you can shut out the light. Garbage truck came at 6am right outside my window. Very loud. It rained during the night and the rain was dripping down my window making a very loud and torturous noise all night. Not sure if there was something wrong with the roof or the overhang of the building? Overall not a bad place for a night or two. Any longer than that and I would look elsewhere.

"Clean & Comfortable"

4
11/01/2016

I stayed at the BNA Hotel as I was driving through Nashville at the end of a long road trip. I was sceptical about staying but the price was right. Was surprised to find out that it was a former Marriott Fairmont Suites. It was clean and the rooms very comfortable. The property needed some decorating which I believe that they were in the process of doing. The young man at the desk was very friendly. This hotel is close to the airport, but I didn't see a shuttle. Just up the road within walking distance there are good places to eat for not a lot of money.