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A Memorable Hotel Experience
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Nice hotel. Serves hot breakfast. Adelina very attentive and courteous.
Great breakfast service.Very friendly staff.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Andelita was great But there was a water leak in the carpet.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelina was the best in the breakfast area.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Very close to the airport with an easy free shuttle connection. Simple but large and comfortable room. Excellent blackout curtains and noise insulation so don't hear the airport at all. Staff all very pleasant and keen to help. Thanks to Adelita for the huge American breakfast and help with the waffle-maker!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was very nice and also all the staff
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Great location, yummy breakfast, quiet room and a big shout out to Adelita who was extremely helpful during breakfast.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We stayed there September 8 - 10 in room 115. Our room was clean and nice to stay in. The clerk that was there both nights, I think his name was Kevin, was extremely courteous, professional and just a pleasure to deal with. Adelita, the lady at the breakfast area, was just as pleasant to us. Our only bad experience was the loss of my wife's Stanley cooler lunchbox. We know we brought it to the room, we took the food out of it and put the food in the refrigerator. When we got home, we didn't have it. Either someone came in the room while we were out and took it, or we left it in a dresser drawer we didn't check before we left. I did call the hotel when we got home, and housekeeping told the person we talked to that nothing was found in the room.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
the lady at breakfast was kind and helpful
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Wonderful and professional experience. Things could not have gone any better. Thank you!!!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The room and tables are clean she is always there and helping if needed and resupply if anything gets low
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Always great service, thanks
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Meal was nice and tasty, Service was very nice
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We had a great stay! The hotel was very nice and the staff was friendly and helpful. Special thanks to Adelita, who was incredibly kind and helped us with everything we needed. We really appreciated her hospitality!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was very polite and welcoming. Her friendliness was a great way to start our day.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita takes pride in managing the breakfast. She makes the corporate weird food seem edible for breakfast. She's a gem. The breakfast is not.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
A pleasant experience at this hotel; Adelita, the lady in the kitchen, is very sweet and kind, always attentive to whether you need anything. I would definitely return to this hotel, especially if they have employees like her.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita at breakfast was amazing
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita very nice lady and made sure that we had plenty to eat
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Very friendly and clean, thank you Adelita
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Amelia was extremely nice and helpful with her service. Loved the atmosphere and professionalism.
We enjoyed our stay in Nashville with a group and this hotel made it all the more pleasant. The rooms were clean and comfortable contributing to one of the quietest stays at a hotel in recent memory. The Continental breakfast was very nice. Adelita always had a warm greeting and smile. Food was hot and tasty,always well stocked and the area was very clean. The front desk was very helpful and the room attendants were very attentive if we had requests. Thank you again Best Western Plus Nashville Airport.
Adelita was wonderful! She provided an excellent experience for our buffet breakfast! She was personable and very helpful! Even cleaned away my breakfast plates, etc!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita… I had such a wonderful experience with the lady who works in the kitchen in the mornings. She was incredibly kind, friendly, and welcoming every morning. Her warm smile and positive attitude really made the breakfast experience feel special. The food was delicious, and you could tell she put care into everything she prepared. She is a true asset to the hotel and deserves recognition for the wonderful job she does. Thank you for making my mornings brighter!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Great place to stay close to BNA and Adelita did a wonderful job with the morning breakfast. She is a keeper!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The hotel is very clean and very well put together. The staff are all wonderful. Highly recommended. Adelita receives 5 stars for her hospitality. Thank you Best Western Plus, you've made coming home after my tour very welcoming.
The stay was great, the breakfast by Adelita was even better.
Stayed here for a layover/flight. Good hotel near the airport. Quiet stay, good breakfast, and good restaurants around. Adelita was amazing. So attentive. Would definitely recommend
Had such a wonderful experience. My flight got cancelled and did not have a place to stay nor a reservation. Went to BW in Nashville and was greeted by a very wonderful pleasant staff, Delano, I think was his name. He went over and beyond to accommodate me and ensure my stay, though short, is very memorable and restfull.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Mrs. Adelita takes very good care of us; she is kind.
Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Friendly staff, Adelita was very quick to respond to needs.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Love the atmosphere and the staff is wonderful!!! Thank you Adelita🥰
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was very nice and efficient and made sure breakfast was easy, clean and friendly.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita 5 ⭐️ Adelita gave a very warm welcome and took great care of her customers.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was so sweet, she greeted us as soon as we walked in to the breakfast area. She checked in after the first couple bites to make sure everything was good. Everything was clean, the food was hot, and the dining room was spacious and comfortable.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The breakfast was perfect, everything was good and delicious, thanks Ms. Adelita for your service, very nice person.
Adelita was extremely kind and helpful! She check on us and helped us with the waffle maker.
Adelita is such a wonderful person—so kind and welcoming. She made our breakfast experience so much better. Thank you, Adelita! Also the person that check us in is was really welcoming!!
Thank you so much for the wonderful feedback! We are thrilled to hear that Adelita took such great care of you and made your stay enjoyable with her helpful and polite service. Your recommendation means the world to our team, and we hope to welcome you back again the next time you're traveling!
Adelita breakfast was amazing!
Thank you so much for the wonderful feedback! We are thrilled to hear that Adelita took such great care of you and made your stay enjoyable with her helpful and polite service. Your recommendation means the world to our team, and we hope to welcome you back again the next time you're traveling!
Attentive and helpful service from Adelita was greatly appreciated
Thank you so much for the wonderful feedback! We are thrilled to hear that Adelita took such great care of you and made your stay enjoyable with her helpful and polite service. Your recommendation means the world to our team, and we hope to welcome you back again the next time you're traveling!
Great breakfast. Protein options, fruit, yogurt, Community coffee-!
Adelita staffs the breakfast area and she was amazing. She greeted me with coffee or tea, was attentive and helpful with the children near hot objects. She walked around and checked in with the guests making sure they were enjoying their breakfast, asked if they need anything and insisted on disposing their plates and cups. Adelita went above and beyond, probably the first time I have experienced this hospitality in the breakfast area at a hotel
Breakfast room and front desk were great
Mrs Adelita was such a wonderful host. She not only had evrthing clean,full of food, as well as the breakfast area was nice and neat. As I ate which the food was great, I saw her go around checking on everyone as she continue to clean ad refill things as they got low. I had a wonderful conversation with her. Its hard to find good services and harder to find great services but I found it here. Thank you Adelita so much. I pray you and your family continue to be blessed. I Joshua Hutchings and the Reed family would definitely recommend others to come and have the same experience.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelina was very a very good hostess. Very nice and cheerful
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
All good and the area was kept very clean
Breakfast was good. Adelita did a good job and was very kind.
Thank you for the amazing food. It was delicious and made with so much love.
Adelina was helpful and so kind at breakfast!
Nice location Comfortable beds and nice free breakfast Adelita was amazing staff member that helped keep things flowing and clean 😊
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Wanted to share that the hospitality crew was especially kind and helpful. Adelita, specifically was very sweet to my children and took extra good care of them during the complimentary breakfast. What a bright light she is!!
Adelita She's so sweet when she gives you breakfast; we need more people like Adelita in her business.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Excellent customer service. Monica at front desk. She is very kind. Nice rooms excellent breakfast . Highly recommend.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was very professional and helpful.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Best Western saved the day! Our flight got canceled and after exhausting all of our options we were forced to stay in Nashville an additional night. The breakfast area was clean and the food was fresh! Adelita did an amazing job keeping everything fully stocked and clean. We appreciate everything Best Western Plus Nashville Airport!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Everything was clean and perfect and Adelito was very helpful and friendly
Adelite service was excellent and a delight!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The staff are absolutely incredible! Very attentive and kind. The gym is lacking. No weights and minimal equipment available.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Excellent! I would like to mention Adelita! She was so kind and helpful.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Hotel staff is very attentive. Beds were comfortable. Pool area needs a refresh, very tired. Adelita was cheery and pleasant each morning keeping the breakfast bar stocked and clean.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Food is good, service and cleanliness is good. Shoutout to Mentioa
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
I travel all through Alabama, Kentucky, and Tennessee staying in different hotels nightly for my sales job. This hotel is perfect for the traveling salesman. It's clean quiet great Location off the interstate. Good breakfast and a great value.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Breakfast was great and Adelita was great!!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Amazing stay breakfast with adelita was splendid!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
I chose this hotel because it advertised an airport shuttle. At check-in, I specifically asked the front desk staff about taking the shuttle the next morning. I was told only to arrive 15 minutes before the scheduled departure time. At no point was I informed that a reservation was required. The next morning, my family arrived 30 minutes early and was then told that we should have made a reservation the night before and that the requirement was noted in a very small statement. This was extremely frustrating, especially since I had directly asked about the shuttle at check-in and relied on the information provided by staff. The poor communication resulted in additional expense and unnecessary stress while trying to get to the airport. If a reservation is required, hotel staff should clearly communicate that when guests inquire about the shuttle service. Very disappointing experience
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Wonderful hotel. Newly remodeled and clean. The bed was so comfortable. Walking distance to fast food, liquor store and convenience store. The breakfast was.great with a wide variety of hot food, waffles, eggs, biscuits and gravy, and other cold options as well. Adelita took the best care of me when I arrived after breakfast hours and even made me a waffle! She was so kind and courteous and went over and above her job duties and my expectations! 10 out of 10! Also an easy Uber ride to downtown on Broadway!
So much fun! Adelite did so much for us and we appreciate her a lot! She made our hotel stay perfect for our trip! But overall our stay was amazing! One of my best hotel experiences Adelite had also visited us in the mornings and said good morning and helped us with breakfast!!!
Thank you so much for the incredible review! We are absolutely thrilled to hear that this was one of your best hotel experiences yet. Adelita is a wonderful part of our team, and it brings us so much joy to know that her morning greetings and assistance with breakfast made your trip perfect. We will be sure to share your kind words with her! Thank you for staying with us, and we hope to welcome you back for another amazing stay soon.
The continental breakfast is excellent. They had a wide array of options even my 5 & 7 year old enjoyed. The sweet employee, Adelita was working in the restaurant and was keeping everything stocked so the buffet never felt like scraps even towards the end of the breakfast time. She kept the area clean, offered to pick up trash from the tables, helped my son clean up his spill, and was so kind and friendly to us during our breakfast. The kids loved swimming at the pool. Our room was clean and comfortable. We only stayed one night but it was an excellent night!
I slept horribly but Adelẽto brightened my day every day.
Thank you for the wonderful review! Adeleita always brings fantastic energy and a positive attitude to our team, and we will gladly pass along your kind words. Thank you for staying with us, and we hope to welcome you back again soon.
Adeleto was great at breakfast, she always had a smile on her face and obviously kept things running smoothly in the kitchen.
Bad experience! Non Responsive management. We booked two rooms to share with daughter's family. Her room had no cooling from AC. Requested service, told it was fixed, but never got below 76 degrees. My room had a millipede on the ceiling and cleanliness was average. Breakfast for Saturday and Sunday was awful. Sausage links were very oily and looked under-cooked so we decided to not even try them. Scrambled eggs tasted liked powdered eggs. Coffee was not ready first morning.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Excellent service and nice people
Enjoyed breakfast Adeliita did a great job
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The breakfast was great. Adelita provided prompt and excellent service. Room was also clean and well kept.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelina went above and beyond with her service and people who were working were also courteous and helpful! Convenient location for traveling east or west'
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
⭐⭐⭐⭐⭐ We stayed one night at BWP in Nashville and had a great experience. The hotel was clean, comfortable, and welcoming. The breakfast was amazing with a great selection of food. A special thank you to Adelita for her excellent service during breakfast. She was friendly, attentive, and made sure everything was well taken care of. Her outstanding customer service made our morning even better. Highly recommend this hotel and would definitely stay here again!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelite was so kind and helpful at breakfast!
My family and I stayed here to be conveniently close to BNA. Room was nice and clean. The kids were glad they had a pool and it was clean and we had a good time in it! Definitely an affordable choice. I was worried planes throughout the night would wake us up, but noise level was not an issue. Atmosphere was all around great. Friendly staff, especially Adelita during breakfast. Breakfast was plentiful and delicious! Highly recommend this hotel.
The Hotel was so clean and Kevin was so accommodating for an extra pillow and help because my room was hot. I was made dry comfortable and I observed helping with Class. Kevin!!Thank you!!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Fantastic experience at Best Western. Last minute check in because of cancelled flight and booking was really simple. Check in guy was super helpful and really friendly. The rooms were very clean and spacious. Breakfast was delicious and Adelita was a fantastic host. Would highly recommend this place.
Dear kelly, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Great stay, everything worked. The bed was very comfy. Adelita was very helpful. Monica was great at checkin.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The Best Western was very comfortable and all the staff were friendly. The shuttle to the airport was efficient and convenient. The breakfast was ample to get your day started. Adelita was our breakfast attendant and was very helpful.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Stay was great. Breakfast was really good. Adelina kept it full and everything clean.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We stayed here May 18th to the 20th. Very clean and comfortable I slept great!Everyone was so friendly especially Adelita! She went above and beyond for us at breakfast. Even when it was busy she took the time to help out us. Definitely hope to stay here again when we visit Nashville.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was very sweet and helpful. Also the front desk worker last night was the best! Comfy bed and clean room.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Christopher is the man. I'm a guest who checked in close to midnight, Christopher is a representative of Best Western — whose great spirit is obvious. To managers, etc at this location, this is a gentleman worthy of a raise. Keep smart people like Christopher around and I'll be booking more Best Westerns .
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was very accommodating and friendly!
The rooms were spacious, clean, decently priced, and offered late check in and last minute booking after our flight was delayed. The man at the front desk, Christopher was so kind and helpful. The next morning, the staff member, Adelita was SO kind. Since we got in late, we woke up late and she was so accommodating helping me to get hot water for tea and even checked with us to see if we were able to get food and breakfast. 10/10 recommend and would stay again.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
I had a balanced experience at this hotel. The room was clean, which was great, and I particularly appreciated the strong shower pressure and ample bathroom lighting. However, there was no microwave, and the closet space was somewhat limited. Overall, a decent stay. The hotel was very close to The Parking Spot, where we left our car for our flight out of Nashville. The immediate area isn't the most pleasant to look at, but we were only there for one night.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
After a great hotel experience last summer staying here, I had no hesitation to stay here again during a two-day trip. When I received a text message prior to my stay asking if I had any special requests, I only had two. I requested a top floor room on the back side of the hotel. Neither of these requests were fulfilled. Upon arriving at the room, I turned the fan on the thermostat as high as it would go on and turned the temperature as low as it would go, which was 64 degrees. I left to go eat dinner and returned quite a bit later and noticed the air conditioner and the fan on the air conditioner were not running. I went down to the desk to ask the front desk person to change out the batteries on the thermostat, as I was sure that was the issue. They followed me up to the room, removed the batteries and said they'd be right back. After 30 minutes, nobody had returned. So, I went down to the lobby and waited another 10-15 minutes since the hotel had a deluge of guests checking in. The person I spoke with had left, as the person I spoke with finished their shift and went home. When the batteries were installed, the thermostat on the wall came to life and the fan and AC started. I went to bed, and after about 30 minutes, the AC turned off, as did the fan. When you're a light sleeper, that's the last thing you want to happen. I tried for hours to sleep, but I'd get back to sleep as the AC and fan came back on but would wake up. Had the fan on the AC unit been running as it did in previous stays, I would've slept great. I could hear the guy racing his car past the hotel, the police car siren, the noisy people in the hallway and every single noise the fan would've drowned out. When I finally fell asleep due to pure exhaustion sometime after 3 AM, I was awaken by the people next door's television and loud conversation. When I went to the front desk after breakfast, the manager on staff welcomed me back, and I asked if they had changed the thermostat since I'd last stayed there in August, and she confirmed they had. I asked if there was any possible way to override it so the fan would run, and she said there was not. I asked if there was a fan to borrow and was told there was not. On the second night, I borrowed a fan from my daughter that I used to drown out the external noise and slept a bit better since there was nobody on either side of the room last night and nobody down by my end of the hall. When I'm paying $150 a night for a hotel room, which is a lot of money to me, I expect that I can run the fan on the AC, but whomever owns the hotel has decided they'd rather save money by not allowing me to run the fan. Two nights of poor sleep cost me almost $300. If you're a light sleeper, you're going to have a really difficult or nonexistent night of sleep. I contacted the hotel and received no response, which is extremely disappointing.
Dear Guest, Thank you for returning to stay with us and for providing such detailed feedback regarding your recent experience. I am truly sorry that we failed to meet your room requests and that our new thermostat system prevented you from getting the restful sleep you expected and paid for. It is also disappointing to hear about the breakdown in communication during our shift change while you were waiting for assistance, as this does not reflect the level of service we strive to provide. We value your loyalty and would like to make this right; please contact us directly at [Phone/Email] so we can discuss a resolution and ensure your next stay is as comfortable as your first. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Super nice hotel and nice breakfast. Adelita was super nice and helpful.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The rooms were very clean, updated and quiet overnight. Check-in was quick with free waters and parking is free. Breakfast had plenty of options and was provided with a smile by Adelita! Overall great value to stay close to the airport in Nashville!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Very nice affordable hotel. The breakfast room was kept stocked and clean by Adelita. Very attractive breakfast, spills were cleaned up, food was very good. Room was nice and beds very comfortable.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Very good! Nice rooms,good breakfast and friendly employees
My husband and I accidentally slept in, and missed the time for breakfast. We just poked our heads in the room and asked Adelita if we could possibly still grab something. Without a bat of an eye, and with a smile on her face, she made us feel welcome. Thank you! It saved us!!
The staff were amazing! Ms Adelita helped us and was very kind! Hard now a days to find a person kind and helpful as Ms Adelita! I strong recommend the hotel!
Adelita in food services was very polite/ keep the place tidy. Thanks for a peaceful stay.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We had a great experience. Otilia was a huge help our entire stay. Getting us extra towels or toiletries when needed. Thanks Otilia!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Kevin at the front desk was very friendly and helpful with the ever handy “Park and Fly” which is a great value! The room was clean, nice sized fridge, but a microwave would have been nice. Light snacks and toiletries available for purchase at the front desk. The complimentary breakfast was nice, they have the usual continental selections plus scrambled eggs and oatmeal. Location is close to restaurants. Complimentary shuttle to BNA was a breeze. Note, web page made it sound like shuttle runs on the hour no matter what but you do need to tell them in advance if you plan to utilize it. Luckily we were still able to get it when needed at 11am. Overall this is a great value with lots of convenience and we will be staying again.
Dear Guest, We are grateful for the time you took to share your thoughts about your recent stay with us. We truly appreciate your rating of 10, which reflects your high level of satisfaction. We are delighted to know that we were able to meet and exceed your expectations during your visit. Our team is committed to providing exceptional service and creating memorable experiences for all of our guests. Sincerely, Kush P General Manager Best Western Plus [email protected] 615-872-0109
Place was clean customer service was great breakfast was really good
Dear Guest, We are grateful for the time you took to share your thoughts about your recent stay with us. We truly appreciate your rating of 10, which reflects your high level of satisfaction. We are delighted to know that we were able to meet and exceed your expectations during your visit. Our team is committed to providing exceptional service and creating memorable experiences for all of our guests. Sincerely, Kush P General Manager Best Western Plus [email protected] 615-872-0109
Great food, clean tables, and very helpful staff. Adelita was a great host.
Dear Guest, We are grateful for the time you took to share your thoughts about your recent stay with us. We truly appreciate your rating of 10, which reflects your high level of satisfaction. We are delighted to know that we were able to meet and exceed your expectations during your visit. Our team is committed to providing exceptional service and creating memorable experiences for all of our guests. Sincerely, Kush P General Manager Best Western Plus [email protected] 615-872-0109
Staff service was outstanding. Adelita attending the morning breakfast was great!
Dear David, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Great stay Clean , breakfast was good , friendly staff
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was wonderful this morning. She remembered my mom from a previous stay and remembered she was studying to learn Spanish. She checked on our breakfast quality and had the buffet spotless. We came near the end and you wouldn't have known as most places it looks like a mess near the end, but it looked like it just opened near the end. She takes her job seriously and it shows. Only thing that could have been better was the pool. But the room was nice and comfortable.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
I would like to mention the one during the week that kept care of the continental breakfast. She was wonderful. So polite and made sure everything was restocked and tables were cleared. Her name was Adelita.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Nice hotel for the price. Friendly helpful staff. Good beds. Breakfast was just a few items, but it was well stocked and clean. The pool was cloudy. And they had opened the pool room doors so the air was cold.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Good. Waitress Adelita was very nice
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Convenient for an overnight before early flight with a quick easy shuttle. Parking of you car during the trip available for a small additional fee. Everyone from check-in to out was friendly. Adesita kept the breakfast area stocked and fresh.
Dear Emilie, Thank you so much for choosing to stay with us before your flight! We are thrilled to hear that our shuttle service and parking options made your travel day a little easier. It is especially wonderful to hear your shout-out for Adesita. We take great pride in our breakfast service, and I will be sure to share your kind words with her and the rest of our team. We aim to provide a friendly, seamless experience from check-in to check-out, and we're so glad we hit the mark for you. We hope to welcome you back the next time your travels bring you through Nashville! Safe travels, Best Western Plus
Good location, very clean. Beds are very firm which isn't an issue for me but if that's not your thing you might want to stay elsewhere. Pool was nice also. Adelita was good hostess at breakfast. Great value for the money!
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Clean, comfortable, very accommodating. Breakfast with Adelita was amazing!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The continental breakfast was five stars thank you Adelina. The room was clean. The check-in was easy and fast.
Dear Julia, We are delighted to learn that your stay with us was enjoyable and met your expectations. Your satisfaction is our top priority, and we are thrilled to know that we succeeded in providing you with a memorable experience. We appreciate your recognition of our team's efforts and the consistent service we strive to deliver. Your feedback fuels our passion for excellence and motivates us to continue improving our offerings. Sincerely, Kush P General Manager Best Western Plus [email protected] 615-872-0109
"Good stay near the airport. The neighborhood is safe and convenient. I enjoyed the quiet breakfast atmosphere, especially the fresh waffles. Overall, it's a budget-friendly hotel with everything you need."
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Very nice name Adelita very helpful
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
I had a wonderful stay at this hotel. From the moment I arrived, the staff was warm, welcoming, and always ready to help with a smile. Everyone was professional, friendly, and made sure I felt comfortable throughout my stay. The breakfast was excellent, with a good variety of fresh and tasty options to start the day right. It was definitely one of the highlights of my stay. A special thanks to Adelita and Sai for outstanding hospitality. They were incredibly kind, attentive, and made sure everything was perfect. Friendly attitude of all the staff truly made a difference and added a personal touch to the experience. Overall, I highly recommend this hotel and would gladly stay here again!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was wonderful! She makes you feel like you're having breakfast with a friend.
At the Front Desk Kevin was very welcoming, personal, detailed and accommodating. I do find that in general in 2026 young people are more casual in their work , in every field. I'm experiencing this in banking, in medicine-all fields. As someone almost 70 this is still a bit surprising. However, even in a young casual way Kevin stands out to me as professionally welcoming. We felt that we were expected guests who can feel comfortable going to the front desk to ask for anything we needed during our stay.
Overall good experience. Staff is very friendly and nice. Hotel rooms are clean and fresh. Good location, near to Airport.
The staff were nice and very professional..
The breakfast was amazing! Adeleta did such a great job taking care of everyone!
clean, comfortable mattress, hot and cold breakfast options. clean breakfast area, with the attendant very attentive. no Fox on cable TV 😭.
Good value, near the BNA airport, easy checkin. All information was correct. Room clean, non smoking. Breakfast clean area, Adelina in the breakfast area was helpful and keeping things stocked and clean.
Ustov greeted us at midnight with open arms! And in the morning, Adelina was wonderfully welcoming in helping us get breakfast. With two cranky, sleepy and hungry middle schoolers…they were a delight breath of fresh air! Thank you! ☺️
Very clean, wonderful staff. The breakfast bar is better than most including Hilton. Adelita is so friendly and does a great job and , I found, always with a smile. Otilia was the same, providing service with a smile. They are two of your most valuable employees. Treat them well.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Excellent service breakfast from Adelita....
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Very pleased with the hotel, clean neat and very comfortable!
Great experience good food clean lobby house keeping was polite kind and helpful. Great experience.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
wakeup at midnight by smoke detector every 30 seconds, request manager/refund but no one called at all. I was best western customer before, the breakfast now is minimum selection, I would not to choose to stay at best western hotel any more
Dear Gary, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita is a jewel. I've really enjoyed her early morning greetings for breakfast and she even helped me prepare a waffle on my first morning. She's definitely a 10...
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Wery kind personal and very tasty delicious everything is perfect Drinks food breakfast , kind personal , i enjoy my morning
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The room was fine—clean and warm. So I give 5 for the room. But the breakfast was really bad. For protein there were only scrambled eggs, no traditional links or patties, let alone potatoes. For baking products only slices of Wonder bread and no bagels or muffins or cinnamon rolls. The toasts were impossible to retrieve from the old toaster. However the breakfast room attendant Adelita was very helpful and friendly.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The stay was most hospitable, staff were were very helpful and caring towards guest. Staff members such as Acleito were very nice and helpful with guest needs. Front desk was also helpful when it came to questions.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
My go to hotel in Nashville since it is the half way point for my travel. Always rated this location high when evaluating my stay but my latest visit was not a pleasant stay. My truck along with about a dozen others had our windows broken out by crooks very early in the morning. My truck's alarm alerted me but it didn't stop the thieves from continuing to break-in to the other vehicles. After speaking with the police, this has been an ongoing problem for several months and this was not the first time the hotel was targeted by this gang. Unfortunately, I will have to find another location but not in the city of Nashville since it is apparent that the city can't control the problem.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Everything was wonderful. Clean rooms and a great little breakfast. Alice lite was great and very friendly and helpful. We always enjoy our stay!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita that worked the breakfast that is provided by the hotel was so friendly, welcoming and professional. This was by far one of the cleanest breakfast areas at a hotel!. Thank you Adelita! When I'm back in the area you would be one of the reasons I would stay at this location again. As far as the room itself, very comfortable pillows and the room was nice and clean. The front desk Moni was very nice and welcoming. Clean & welcoming atmosphere….. front desk and sitting, breakfast area to the paint scheme and decor.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
I came to this hotel in a lot of distress while dealing with some personal issues. I did not have a reservation, but the receptionist Monika immediately took care of me and was very caring and empathetic of my situation. As I extended my stay each day for a couple days, every time she took great care of me and asked me how I was feeling. Every morning when I came down for breakfast, Adelita did a wonderful job, not only keeping the breakfast bar in top shape, but making sure I had everything I needed and always offered me a cheerful greeting and smile. I had an exceptional stay here, and by the time I left, my moods were lifted and my heart was healing.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Great accommodations Friendly staff
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelina was very kind working the breakfast area. The room was clean and the front desk was helpful. The location was great being so close to the airport. The shuttle service was on time and the driver was friendly.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita to great care of us! Met me and my guests in the lobby and was very helpful and respectful throughout the whole trip. Between her and the friendly faces we met when checking in, we felt very taken care of
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Great experience would do again lady was nice breakfast was good lady taught us how to make the pancakes and everything!
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We got the King suit and it was very nice. The price is cheaper than some other hotels in the area and very comfortable. They do have a small breakfast buffet but the food was good. Mrs. Adelita was in the food area ensuring that if you needed anything she would help.
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Breakfast and service was amazing. The breakfast area was beautiful and set up great. My kids enjoyed it which is always a plus
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
All clean the room and even the breakfast area, Adelita was very friendly and helpful. And night guy that help me check in was very friendly too.
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The service Jannisa provided was very courteous and polite. Very good demeanor and willing to help. Thank you very much for the great experience.
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We only stayed here for 1-night, and it would be considered average at best. For the good, there was plenty of parking and the front desk agent we checked in with was friendly. The room itself had a split bathroom and was clean. The water pressure was good in the shower. The bed was comfortable. The room was a little on the small side for an American hotel, but it wasn't too cramped. As for the negatives, the breakfast was not very good. In addition to the quality, there was no labelling of what everything was. The waffle machine's cups were not the right size, so you ended up needing 2 of them, but unless another guest tells you that, you wouldn't know until after you filled up half the waffle machine. There was also no fruit available for yogurt. Within the room, our tub drain was broken, outlets in the room were non-functional and when the thermostat was set to heat, the HVAC unit would still pump out cold air at times. I did provide these issues to the front desk, but they were ignored and no one from the hotel ever responded to them.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The breakfast was wonderful and the service was a delight. Everyone here answered any questions and help you with any of my concerns promptly and effectively. Ade uta made sure breakfast was on point and wonderful with her delightful service and attitude.
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The area came off safe:) Parking lot was well lit:) We Checked-In on 12-14-25 around 8pm, the young male clerk was AWESOME! He was very engaging as many of their employees were:) Check-In and Out was easy:) Internet was good:) Nice TV with good channel selection:) Our room came off very clean:) Near airport but heard little noise, quite night of sleep:) Plenty of hot shower water and good pressure:) Always like BW bath towels:) Breakfast was the only average thing, selection was just alright, seen much better at other BW's........... Still, the young lady running things was well organized and kept things clean:) And she was engaging:) It really isn't hard to run a good business and this Best Western has it going on! Inspect what you expect and this Best Western Plus Nashville Airport Hotel does just that! Thanks for having us as your guest:) Rare 5 stars from me when doing reviews:):):):):) Thanks again, The Dickey's Georgia
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Traveling as a family of 4, We unexpectedly had to find a place to stay at the last minute. We had had a very early morning, traveling from northern California. From the moment we arrived we had a great experience. From check in, to check out everything was Very clean, they were Kind helpful people. Adelita, the breakfast room attendant, helped us as if we were eating in her own home. She treated us like family. She was so kind. Everyone we interacted which was wonderful. Thank you for treating a tired traveling family with the upmost care.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The room was clean and comfortable. It's close to the airport, so has some occasional plane noise, but not constant. Nice to have shuttle service to and from airport! Moni at the front desk and especially Adelita in the breakfast room gave us above and beyond excellent service.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
This place was amazing, especially the breakfast.. Adelina did a great job .. The food was excellent and Fulfilling.. I didn't expect it to have turkey sausage cause I don't eat pork.. The bed was so soft I fell asleep instantly… Also it was very peaceful.. Not a lot of noise and disgruntled people.. So overall it was very nice to stay at the best western…
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We were able to book our rooms and check in on the road, which was extremely simple. Front desk staff was very friendly and helpful despite being busy. She was able multitask gracefully. Our rooms were clean and just right. We were fairly close to the downtown area and were able to enjoy the Nashville vibe for dinner. Our bed was comfortable and the rooms were very quiet. Breakfast was a good balance of protein and carbs. Adelita, the breakfast room attendant, greeted us and explained the offerings. She kept the area clean and well stocked. I would highly recommend this hotel to anyone.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
WONDERFUL BREAKFAST ATTENDANT, Adelita,very pleasant accommodating to requests,and great smile.Would recommend this location to all!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Super convenient to the airport. Plenty of free parking. Staff were friendly. Adelita was very attentive in the morning in the breakfast room and made sure the breakfast area remained stocked and tidy. Saw her later in the morning helping guests with bags. The rooms were clean and well appointed—the usual—small fridge, coffee maker. Appreciate that the sink was outside the WC and shower area so someone else can continue getting ready while another is in the shower or WC.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita, was very attentive to our needs. Will eat again tomorrow morning. Keep coming back as long as we're here. Xoxoxoxoxo
This is our second time staying here. It's close to our sons house.There are literally hundreds of hotels in Nashville and nearby.We choose this one because it's always clean and fresh. It's a great deal and it's a friendly and professional staff ,from the front desk all the way to the breakfast bar. ADELITA goes above and beyond to make our stay the best. This morning she noticed I was struggling with the food I was trying to carry back to my husband in our room and brought me a tray to help me balance it. She is always observing and taking extra steps to help guests and with a big beautiful smile. ! Thank you Adelita and entire staff. You keep us coming back!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Lovely hotel. Comfy big bed. Adelita in the breakfast area was eonderful snd attentive and prepared s wonderful complimentary breakfast. Fantastic! Thank you Adelita!!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Clean, friendly staff. Adelita and the breakfast bar were great! We wouldn't hesitate to stay here again before a flight.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
One thing I can say about this hotel is that it is VERY CLEAN!!! The staff members were very nice and helpful! The indoor pool was very warm like bath water which was awesome!!! I literally loved the executive one-bedroom suite because both the living room and separate bedroom had nice large flat screens on the wall. The bedroom was very spacious, and the bed was extremely comfortable. Love the fact that the maids clean the rooms daily and supply new towel sets daily. The staff was awesome and quite polite. The popcorn that was freshly made in the lobby was literally delicious!!! We looked forward to that snack every day! However, I didn't like the breakfast which was the common hotel breakfast with cereal, fruit, bread, muffins, fix your own waffles, and a breakfast meat with powdered eggs. That was the basics of the breakfast. There was not much variety at all which was very disappointing. The coffee station only had powdered creamer and regular white sugar. It would have been nice to have flavored creamers in the cups and a variety of sugars like brown raw sugar and sweet & low. We asked for a couple pillows, but they only had one in the laundry room to share with us. I also wanted a blanket which they didn't have in the laundry room so they provided us with two additional sheets. The hotel is close to several restaurants; so even though the hotel doesn't have the best breakfast, there are choices very close by where people can get decent breakfast. Never the less, I will definitely stay here again!! The suites are everything!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Our room was very clean and comfortable (Executive suite) with a separate sitting area with sofa. There were 2 TVs, one across from the King bed, the other in the sitting area. It was possible for one person to watch TV without disturbing the sleeping guest. It was not crowded for the included breakfast, which we enjoyed before 9 AM when service stopped. The breakfast attendant, Adelina, was most helpful, replenishing scrambled eggs and sausage when needed. We plan to stay here again.
Place was very clean and the lady name Adelita was very nice & help full I'm a very picky eater I enjoyed it thank you 👍⭐️⭐️⭐️⭐️⭐️
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Adelita was so pleasant and nice .very attentive to the point she realized I was having a bad day and made me smile .. Thank you Adelita
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
I just want to say that Adelita that works in the Breakfast Area is so nice and amazing. She is so friendly and has the best Customer Service and is always very helpful. Also, Moni at the front desk is absolutely amazing and her Customer Serviice is exemplary! Thank you all so much!😊
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Had a great stay. Very conveniently close to the airport. Breakfast was included and Adelita took care of the breakfast bar like it was her own house. Nice to see happy hard working staff. She made a difference.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Room was clean. Breakfast was good. Staff was helpful and courteous. Help when things went wonkie.. understanding when we had to extend trip due to car issues. Adelita was on point in the breakfast area keeping it all clean and stocked
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The location was great and close to the airport. The Room was clean and ready, but Most of all the service from Monica at the front desk was outstanding!!!! Monica was amazing providing everything I needed with professionalism and a smile!!!! I would definitely go back.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Clean, quiet and friendly staff. Adelita at Breakfast was so sweet! Great stay! We will definitely stay here again. Room was clean and well appointed and the breakfast was fast and delicious!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Excellent breakfast service, thank you Adelita!!!! She even cleaned our table for us. We were just passing through Nashville on our way home. So we didn't need all the fan fare. We always pick a best western hotel for their reliable service. We know what to expect.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Excellent hotel very comfortable for local travel and site seeing. Adelita made our stay very comfortable. 2nd floor where we stayed housekeeping was very accommodating.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We enjoyed our stay! The complimentary breakfast was amazing and Adelita made us feel cared for. We appreciate the amazing staff and the clean comfortable room.
Adelita who does the breakfast buffet does an excellent job food is tasty ,always warm, always clean she is very attentive to guests, coffee is awsome
Great customer service and Adelita was wonderful at morning breakfast service! The rooms were clean, comfortable beds, and plenty of room for my family. We recommend BW+ Nash airport for your next *very convenient” stay!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Most important thing when I travel, is the bed. I laid down and went straight to sleep. The breakfast was great, mostly because of Adelita! She was a great server and hostess. It was so good the first night, I extended my stay another night and Moni made that super easy!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Good service. Adelita was very Nice and helpful, the toaster wasnt working and she helped and got it to work. Room was clean. Only spent one night but very confortable.
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Very clean and hospitable hotel. Alin in the breakfast area was so kind, friendly and helpful! We would definitely choose this hotel again when coming to Nashville!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
One of the nicest BW Plus I've stayed in. The location was perfect, just minutes from BNA Airport & convenient to downtown. Breakfast was ok, however; Ms Alin was very friendly and personable and made everyone feel welcomed.i will definitely be returning.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We chose this hotel because it was close to the airport... knowing airport hotels are usually just so so. Check in was ok, room was king size bed,with fridge,microwave,and coffee maker.. all this was standard. First i went down to the front desk to ask for extra pillows,clerk said they dont have extra pillows...ok at least they should he king size pillows for a king bed. But they weren't even standard size.. The bed was just ok, not great. The room was lit up like a neon sign, block out curtains didnt cover the entire window. I need complete darkness when sleeping. The worst part of the night was hearing some kind of sound every two minutes that sounded like air condition or heating pipes,that contract and expand. There were other issues too, but im sure we won't be staying here again in the future.. there are plenty of other hotels around Nashville airport,
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We had a very clean, comfortable room. The hotel is within easy walking or driving distance to restaurants. Adelita took good care of guests in the morning breakfast room. All in all, a very good hotel, friendly staff, priced right. Thanks!
Dear Guest, Dear William Lyons, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Our experience at this Best Western was wonderful. Alin took great care of us at breakfast. We will be back. Highly recommend!
Dear Guest, Dear William Lyons, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Upon arrival Monica greeted us with a hello and a smile. She went above and beyond to make sure our early check in request was met. She's super sweet and check-in went flawlessly. Our stay is always great here at the Best Western Plus Nashville Airport. The rooms are clean and the breakfast is always great!
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We went on an 8,000 mile road trip across the country and back. We stayed at many best westerns. Upon check-in I asked to clerk about laundry room and I was told to have new units that take cards not quarters. Next morning at 5:30 a.m. I went to do the laundry and found heavy duty duct tape covering the LED screen and the quarter slots for older washer and nothing taped over the LED screen and I guess card reader for the dryer I went to the front desk clerk, a mail who was a jerk and told me he didn't know why they were taped up and didn't know if anything was wrong with them or not. He said they take quarters and not a credit card. I asked if he had any quarters and he said no. I went to a store at 5:30 a.m. to get quarters came back tried quarters and lost them. Went back to complain and he shrugged his shoulders. I called corporate they listen but nothing was done I don't know if there's anything that theycould do anyway. The female desk clerk was apologetic when we checked out but she had no idea why they were taped up and as far as I know did nothing about it either. The room was nice the hotel was nice but it was just a jerk of a clerk that made this day difficult.
Dear Brian, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I sincerely apologize for the inconvenience you experienced with our laundry facilities and the interaction at the front desk. That is not the level of service we strive to provide. Your satisfaction is important to us, and we will use your feedback to help improve guest experience moving forward. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Although I gave a good review during my stay, I'm revising my review upon my departure from this hotel! I was livid when I saw my bill that was $821.56 & should have been $645 at the most! I was there on a Widow Meetup and the Admin, Mark Milder of our group spoke with the hotel & made a contract of $129 a night with them. This was not honored. This will be posted on YELP as well.
Dear Reed Elaine, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
We enjoyed our experience there. We especially want to commend Alin who was working the breakfast bar that morning. She was great, keeping everything clean and well stocked.
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
During my stay at best western plus in Nashville Hotel, I was impressed by the helpfulness of two staff members — Otilia and Norma from housekeeping. Both played an important role in making my trip smooth and comfortable
Dear Robert, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Stayed overnight and left vehicle for a flight. Excellent and communicated service. Room was clean, comfortable, and nice. Monica at the front desk was great!
Dear Vanessan, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Monica at the desk was very pleasant. The morning breakfast person Alin was very attentive, pleasant. She kept the breakfast area well stocked and clean. Breakfast was delicious and filling. The room was not well stocked with towels nor coffee. We had 2 queen beds with one wash cloth one hand towel and 3 bath towels. The pool needed a good cleaning.
Monica and Adelita were great! Both very kind and helpful, they made our stay comfortable. We will definitely be back again when we're in town!
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
The hotel is very nice. Loved the room and the pool was great after a long day on the town. Exceptional service from Alin at breakfast!
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
This is our go-to hotel when visiting Nashville, 2 or 3 times a year. We wouldn't even consider staying anywhere else. Free shuttle back and forth to airport, friendly staff, complimentary breakfast, very clean hotel, comfortable room and bedding. We also choose the executive suite which gives you a little additional room. Ana greeted us at the front desk and was friendly and helpful in getting us checked into our room. Adelita takes care of the breakfast area which she keeps stocked and clean and always makes sure all the guests are taken care of. Very valuable employee. Also only about a fifteen minute ride to Broadway! Can't wait for our next visit!!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Quiet, comfortable stay. Modern property. Adelita may our stay happy and memorable. My family and I enjoyed our Nashville trip thanks to this hotel.
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Good service from Adelita, good breakfast with waffles and coffee included. Overall good experience during my staying.
Hello, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kush P General Manager Best Western Plus Nashville Airport Hotel
Breakfast was delicious and filling. Very clean. Adelita was very accommodating. Convenient location, clean rooms.
Monica was a great assistance in helping me accommodate an extra night and keeping my same room. In addition, she help assist with suggestion of places to dine and visit. Great experience.
I had a great experience at the Best Western Plus Nashville Airport Hotel. The room was clean and comfortable, and the location was super convenient. What really stood out, though, was the staff. Alin, who worked in the kitchen during breakfast, was so sweet and friendly—she made mornings feel warm and welcoming. Monica at the front desk was also amazing: very professional, polite, and helpful. Both ladies really made the stay feel personal and enjoyable. Would definitely stay here again!
Overall the service was friendly and helpful, breakfast was good, and bed was comfortable. Adelita was very friendly and offered help and asked if there were any questions regarding our stay. I only saw one elevator for the hotel, that is the reason I gave a 4 instead of 5 star.
Very convenient location near the airport! Clean and quiet, with a very helpful friendly staff! Didn't get her name at check in, but the young lady that checked us in was very nice. Enjoyed the free help yourself type breakfast! Adelita is great, and keeps the area very well stocked and clean, and is also very friendly!
Adelita in the breakfast area is fantastic! Coffee was hot, food was fresh, the breakfast area was very clean. Job well done.
This hotel is conveniently located. It is clean & well kept. Employees were polite & helpful. Breakfast provided us many options & Alin took care of us the entire time ( as if we were at a full service restaurant). It was a terrific experience for our family's overnight stop.
Had a lovely breakfast with the help of Alin...the breakfast bar waitress. Very helpful and kind. So far it has been a pleasant stay here at the Best Western airport nashville hotel. Made all the more pleasant by the smiling and helpful Alin.
Adelita was absolutely a joy! She kept the food area neat, clean and STOCKED! Then she came and asked me if I enjoyed my food, like I was at a restaurant…. Thank you Adelita!!!
My wife wasn't too happy with the lack of vacuuming but otherwise the room was good. Went down for breakfast and everything was great, thanked the lady personally. Proper respect to Adelita for doing a wonderful job.
Breakfast was delicious with wonderful staff such as Adelita. Our room was very clean and the stay was very peaceful. Would recommend!
I give this hotel a 5 star ⭐️⭐️⭐️⭐️⭐️ and a 5 thumbs up👍🏽👍🏽👍🏽👍🏽👍🏽 My daughter and I was here on Business the first of August now we're back again 2weeks later we stayed 2 nights both times and everything was GREAT easy booking hotel clean rooms very nice and clean breakfast PERFECT prepared by this lovely lady Adelita she greets you with a smile she makes you feel welcomed that's a plus in my book. Front desk staff very nice friendly and helpful this will always be my go to when I visit Nashville
Great stay! Adelita was SO HELPFUL at breakfast and was so pleasant to us! Tell her hello when you are there. Breakfast was awesome and included with the price.
Hotel was under remodel, but rooms are good and location is great. Adelita serves a good breakfast that is always on time and with with a smile.
Comfortable stay and I appreciated the complimentary shuttle to the airport. Good breakfast, and the breakfast attendant, Adelita, was so sweet and accommodating.
The hotel is amazing. The staff here are truly exceptional, with the front desk and breakfast team being particularly noteworthy for their warm smiles and welcoming demeanor. Adelita's dedication to maintaining a clean environment is especially impressive.
Dear Helen, Thank you very much for your thoughtful feedback and for choosing to stay with us. We truly appreciate your recognition of our team's dedication to maintaining high standards of cleanliness and service. It is always our goal to provide a welcoming and comfortable environment for all our guests. Your kind words inspire us to continue striving for excellence. We look forward to welcoming you back for another exceptional stay in the near future.
From booking online to calling to see if the pool was available. To even check in Everything was amazing, simple and fast. My room was nice, no smoke smells and clean. Pool area was even clean with towels and nice.
Thank you for sharing your wonderful experience with us. We are delighted to hear that every step of your stay—from booking and check-in to the pool area—was seamless and enjoyable. It's great to know your room met your expectations in cleanliness and comfort. We look forward to welcoming you back soon for another exceptional stay.
Great overnight stay. Comfortable room, very clean, good breakfast I would just love to suggest offering biscuits and gravy going forward it was weird to stay in a hotel out here that didnt have biscuits and gravy. Alina the manager of the breakfast room was INCREDIBLE. So extremely helpful, kept all the tables clean even when it was super busy. Her customer service alone made our stay top tier.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western.
Stayed there for 5 nights, clean and friendly, the morning breakfast lady was on her 5 star game very morning. Her name was Adelita.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western.
Almost everything was perfect. The beds and pillows were very comfortable. A/C worked great in ridiculously hot weather. The breakfast was exceptional and the breakfast host Alin was as sweet as she could be. The only problem encountered was that most of the receptacles in the room (#302) were too loose to hold any plugs. A relatively small inconvenience, but worth mentioning in today's tech-saturated society. Overall a great experience and would highly recommend and definitely return if back in the area.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western.
Great hotel for under $100, great staff , the lady on the breakfast room very kind and helpful (Alin). Overall great experience.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western.
Very clean and the breakfast area was very clean and set up to perfection. Well organized and everything in its right place, Alin was very nice and friendly. Was on top of her game, needs to be promoted to traveling around and teaching others how to set up and be friendly with guests. I hope the corporate of best western plus sees this and gives her the chance she deserves.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western.
The breakfast was perfect thanks to Adelifa she was perfect and caring for her guest asked if everything was ok and offers to take your plate when your done
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Stayed in a suite for 1 night. The suite was spacious, plus it had a sofa bed, so it's good for families. The bed was a king, but there was no door separating the "bedroom" from the common area.... The bed was fairly comfortable.... There were 2 TV's, so the "bedroom" TV would sometimes switch on when i was controlling the living room TV.... The room also had a fridge and microwave, but i was disappointed with fridge since it was a fridge only....no freezer section.... This matters if you're on a road trip (like i was) and you need to freeze your "blue ice" freezer packs.... Common areas...it has an indoor-outdoor pool. I felt it was a bit cramped...the pool is shaped like an "H"...with with one leg inside and the other outside... When i was there, there were a several families with kids on both sides, so there was very little room to swim or just have a corner of the pool to myself.... Also, the pool towels were very small and chincy...they did the job, but nevertheless.... Breakfast was average to a bit above average with standard issue items such as several waffle makers, cereal, eggs, baked goods and fruit.... They provided good paper plates and sturdy cutlery....not the cheap foam plates and flimsy cutlery you see at some hotels... There was plenty of seating. The hotel is in a good location convenient to the airport and neighborhood restaurants... The thing i like about this area is you really don't feel like you're staying in an "airport" hotel, yet the airport terminals are only 10 minutes away.... In conclusion, despite the minor complaints, i would recommend staying here.
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Well appointed rooms, and helpful staff (especially longtime employee Adelita who is very caring). We come here frequently and have always been treated more like family than guests.
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Great clean hotel. Staff was very friendly and helpful. Breakfast was delicious, dining area was clean. Adelita was very attentive and friendly. Would stay here again and recommend it to everyone
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We stayed 4 nights for a training near the airport. This hotel was very clean and comfortable. More importantly was the breakfast service we received from Adelita. While breakfast was self-service, she was there to clear the plate off the table and make sure everyone was taken care of... so thank you Adelita for making our stay memorable.
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Service was great, we got a room last minute. Alin was very sweet and took care of our table at breakfast. She was very on top of all of the food.
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Adelita was awesome. She runs the breakfast there. She was kind and polite. Very hospitable! They had a variety of food and the area was very clean.
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Alin very nice to me. She made sure I had everything I needed. This is my first time here, but I can tell you I will be back and stay here. Breakfast was amazing
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The room and its cleanliness were exceptional, and the complimentary breakfast was a welcome addition. Alin's attention to detail in the food preparation was also commendable.
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Adelita was a great hostess at breakfast and very helpful! She helped us clean up, opened things up for us, and breakfast was really good.
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Nice and clean rooms and the breakfast was great. Adelita had it set up nice and the food was good. Nice variety of breakfast items.
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We stayed there with a large group of teenagers for a school trip. Overall they handled it well. We did get bothered about kids making noise while in the pool. They started to whisper while in the pool which was kind of funny.The enclosure around the outside pool carries sound straight up to the rooms. I would like to compliment the breakfast area. I believe the lady's name was Adelita. She did a great job of keeping everything stocked and clean.She handled our very large group as well as other guests. And was extremely nice throughout. Great job Adelita!!!
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All clean and quite, the breakfast was excellent and Adelita was very nice and she cleaned after every person. She even cleaned the plates from the table. She is amazing
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The front staff was super friendly, breakfast was good. The bed was more firm than I prefer, but overall a good stay. Would recommend for a one night stay before flying out.
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This hotel was such a comfortable place to stay. The beds were comfortable, the rooms were clean and spacious, and breakfast was delicious. But what really stood out to us was the dedicated staff who ensured we had an amazing stay. I'd like to specifically thank Adelita for going above and beyond to keep the spaces clean and make guests feel welcome. She was incredibly sweet and considerate, and her hard work and effort did not go unnoticed. Couldn't recommend this hotel enough!
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Otilia was very helpful! place was great and everything was clean super friendly staff and the breakfast was phenomenal
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Adelita!! Amazing services in the breakfast area. She was a joy and so pleasant. I never leave reviews. But she really set this place a part from other hotels I've stayed in in this area.
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The food was great. Alin grab our trash which was very helpful and she refilled our drinks for us. Alin needs a raise for Amherst great work.
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Nice hotel with great service. We stay only one night. The rooms were clean and comfortable. Want to add a special thanks to Adelita for her excellent attention and warm service during ours breakfast. Made mornings extra pleasant! Really enjoyed
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The Room was clean. The Shower was excellent. The WiFi was good. The staff was great! I want to also mention, Adelita at the breakfast. It was self serve; however, she made it feel like a full service restaurant! If you needed something, she was ready to help! And, the woman at the front desk, from South India - Excellent! I extended my stay due to the hospitality.
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This hotel was great and very clean. They gave us extra towels and blankets on request. Adelita at breakfast was awesome. She made sure my girls had enough to eat and was so kind! The breakfast options were a typical hotel breakfast: waffles, eggs, fruit, yogurt, oatmeal, etc.
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The room was nice and clean. The breakfast bar was what I was happy about. There was a bus load of people who had left prior to my arrival as I had planned. Everything was still stocked. There were 2 waffle makers, a major plus. They had sugar free syrup, not everyone does. Their sausages were actual links and not the usual cheap dry Pattie's and these were tasty and flavorful. Adelita, who was the person on point kept the tables and counters clean. My table was not sticky!
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BOOKED ONLINE...WHEN ARRIVED STAFF WAS HELPFUL. EASY ACCESS TO HWY! 20 MIN TO DOWNTOWN OR OPRY! VENDING MACHINES! ICE MACHINES! ADELITA HOSTED A VERY GOOD BREAKFAST. SHE WAS FRIENDLY. MADE SURE EVERYONE WAS SATISFIED, AND TOOK PRIDE IN HER WORK!
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Clean and safe for a late night flight in. Adelita took good care of us at breakfast. The waffles were delicious! If we had time for the pool it looked very enjoyable- indoor/outdoor! Room was clean, parking lot felt safe at 1am. It's warmer here than Washington State… so that's the only thing… turn down the outside heat… kidding. LOL Ready to explore this cute city!
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The Hotel was nice, Beds were very comfortable.was able to store our luggage until our room was ready. Which was nice. The staff was very friendly and helpful. Gave us great information about their city. Darshan one of the staff was very helpful. The price was in our budget and it was a short uber or Lyft to downtown. We found that Lyft was the cheapest of the two. But we used both.
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Adelita is a wonderful asset to the Best Western near Nashville International Airport. She greeted everyone with a warm smile and provided attentive, friendly service throughout breakfast. Her cheerful attitude made the morning feel extra welcoming.
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The breakfast is great we loved alil the woman that helps with breakfast she was so sweet. The hotel room was nice the tv was huge and loud we enjoyed our time here. Pool was nice it got up to 4 1/2 feet deep so safe for kids. Nice staff and little snacks and drinks to buy up front.
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Very clean and accommodating. Staff even upgraded our room for free because a family asked to be closer to their group. Awesome and Alin was very kind and attentive at breakfast. Enjoyed my stay very much here and thought it was a great deal even with the first room
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This is our only choice of hotel when going to Nashville. The employees are very welcoming and the rooms are always clean and they also have a complimentary free breakfast. The bed is very comfortable and I love the bedding. The location is only minutes away from the airport and they also provide a free shuttle service back and forth to the airport. Hotel is also only a short ride to Broadway. I also have to personally compliment Adelita who manages the breakfast area. She keeps it spotless and well stocked. She always personally interacts with the guests to make sure they have everything they need. She is a valuable employee and we love seeing her there on all our visits. We also were greeted at the front desk when we arrived by Ana Mentun and she got us all checked in with a smile. Compliments to her for making it a smooth experience. I highly recommend everything about this hotel.
Our family had breakfast here and were warmly welcomed by a lovely woman named Adelita. She was incredibly kind and friendly, and her genuine hospitality made our experience so much better. Thanks to her, I would definitely come back to this hotel.
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Clean and convenient and Adelita who was so kind to us during breakfast was the best! The breakfast was surprisingly good quality. The beds were well made and comfy, the hvac could use a change over tho the temperature control is kind of confusing
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The front desk personnel were extremely professional and friendly. Also, the food server, Adelita, was extremely friendly and helpful to everyone eating breakfast. The housekeepers were kind and accommadating. It was a very pleasant stay! Thank you!
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Mrs Adelita give us an excellent serviceduring our breakfast. She answer our questions and smilling each morning during our visit to your hotel. Please recognise her as an good ambasador of your hotel. Thanks for your accommodation and I hope to stay at your hotel soon 😀
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Everything was very clean including the room, bathroom, pool, and lobby. Bed are really comfortable and WiFi is good. The complimentary breakfast is good but few options. Adelita was very kind and welcoming every morning. She was quick to clean the breakfast area and a nice person to see in the morning.
Room was clean and bathroom was neat. The air conditioning unit was really nice and kept the room very cool. The breakfast was nice and filled me up for the drive I had to make the next day. Adelita helped with the breakfast and she was extremely kind
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Adelita was super nice and friendly and made us a great breakfast and felt welcomed. She gave us some fun recommendations for Nashville since none of us had been before. For breakfast everything was very clean and she had eggs and sausage and waffles and yogurt and other great things prepared.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The staff was so kind! From the front desk receptionist to Adelita at breakfast, we had an amazing experience. We just missed our connection and had to find a hotel last minute but they made our night in Nashville refreshing. Will absolutely be back!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The hotel was clean and the staff was friendly. It has everything you need for a solid hotel stay. The gym is small and could use some more equipemt - maybe some weights. The breakfast was well cooked and the breakfast area was well kept. Adelita was efficient, helpful and friendly!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Very nice! Breakfast was tasty and Adelita was so kind and helpful! Staff was great! Quick to get to from the airport. The shuttle ends around MN, so we had to uber. Location was perfect for a late night arrival just minutes from the airport. Would stay here again!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Great experience! Wonderful mattresses. Adelita will greet you for a wonderful waffle breakfast...THE best waffles I've ever had. Decor is pleasant, staff is friendly. There is a 'Touch Nashville' kiosk in the lobby to assist you in finding food and entertainment.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Pleasant quiet hotel conveniently near airport with lots of parking. Friendly and knowledgeable check-in service. Spacious clean room with comfortable bed. Large television screens. Excellent breakfast with delightful service from Adelita! Nice way to start the day!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelita did a fantastic job with the breakfast , a good variety of things to get your day started, especially for the ones of us who have a 14 hr flight day ahead of us!!! I'm so full!!!! The pillows were great but the mattress was too firm for me... the bathroom was clean!!! We will be back for each of my return trips home here!!!! Thank you Best Western!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We overslept but still got to have breakfast and nice service. Adelita at the breakfast was super friendly and nice! The rooms where also very nice, comfy pillows, nice beds and a clean room. We would visit this hotel again, for sure. Excellent!!
Very comfortable bed in good sized room. We didn't have time to try the swimming pool but we did have our swimsuits ready. This is our first stay in Nashville and were able to visit the zoo. Adelita was very helpful in the breakfast room and the food was good. We would come back
I have never tried grits and I was surprised they were filling and good! Adelina was helpful in the breakfast section! She assisted me with how to get the water was not familiar with how the machine worked! Thank for having helpful and helpful employees! ?
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Great service from our initial call with the front desk late Tuesday night, through check-out Wednesday morning. We had a late check-in at 10:30pm and the front desk attendant was very friendly, helpful, and efficient. I wish I'd gotten her name, but after a full day on the road, it didn't cross my money. She definitely deserves a shout out! The room was clean and well appointed. The mattresses are on the hard side, which isn't a good or bad thing. It's just something to know as individual tastes vary. Adelita was overseeing breakfast when we came down. She was very attentive and wanted to be sure each guest had everything they needed. We'd absolutely stay here again!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The place was very clean, adelita was very impressive with her service with the food and the offers she gave us. We stayed on the bottom floor and it was nice to have extra space in the bath room along with larger ceilings and it was very sound proof. We didn't hear anyone above us ata all
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We absolutely loved our stay at Best Western Plus!! The staff were super friendly and best of all, they offered free airport shuttle service! My husband had returned from Europe and this helped us out so much! We highly recommend their location!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Clean and updated. Breakfast was very good and enjoyed the Keurig in the room and the espresso machine by the breakfast area. Staff were friendly. We loved being 3-4 minutes from the airport, especially with Nashville traffic; however, be aware that you do hear planes taking off/arriving every few minutes (not disruptive). Easy to get on/off major major roadways and amenities nearby.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Liked everything about it except broken glass evidence of car breakins in lot and when i left in the morning there was a nother vehicle with window smashed out. Looks like at least 3 broken windows recently. If they would post security, i would like to stay here on a regular basis.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We tried canceling our room several days before our stay. We have called several times and were told only the manager could make this decision. We have spoken to multiple people at the front desk, who tell us what time to call back, 10 am, 3 pm, to find out that the manager is either still not in or has already left. We have left messages at the front desk to have the manager call us, and have been given an email to send a message. 3 weeks later, after constantly calling, we still have not heard anything. However, we have been billed. Unforeseen things happen. Due to the constant runaround, we will never use or recommend this hotel or brand to anyone.
Thank you for completing the survey regarding your recent stay at our property. We will definitely work on your feedback for our rooms and breakfast and work on them. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush Patel General Manager Best Western Plus Nashville Airport Hotel
The staff was great. The room's USB ports were not working, nor was the TV. The internet connection was poor. The staff did not seem to communicate well between departments. The staff was courteous, and the breakfast staff was excellent, and the rooms were clean
Thank you for completing the survey regarding your recent stay at our property. We will definitely work on your feedback for our rooms and breakfast and work on them. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush Patel General Manager Best Western Plus Nashville Airport Hotel
The bed was a memory foam that was the hardest bed I have ever tried to sleep on. They charge you $20 to park in their lot. Why not just include it in the price of the room. Cold air crept in around the heater. NO extra pillows or blankets in the room. On the positive note the room was clean The breakfast was good and the employees were friendly. Our room was supposed to have a sofa bed which it did not. I received two calls two days in a row making sure I was coming. On the day of they wanted to know a time. Found that a little different.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip.
Rooms were clean and breakfast was good. Adelita was excellent and took care of our group. Very clean place. It was really nice that there was 24/7 coffee and tea available. Close to downtown to either drive or uber. Felt safe for two girls traveling.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip.
Let's be blunt, and honest, everyone has an opinion based on their own experience, but based on my own, I was not only impressed with just about everything for only a three star hotel, but among three stars, this was the best in Nashville out of 24 vacations in this general area. As soon as I walked in, I was greeted by Monica, who immediately noticed me despite delivering optimal service to the people checking out in front of me and answering the phone. Her ability to multitask floored me, and her poise and professionalism shone through immediately. I wanted to check in earlier than 3:00 pm and she politely informed me that there was a small charge for doing so. She also called her housekeepers while I waited and found me two rooms. I checked in at 10:30 am. The entire process from beginning to end was nothing less than delightful. The room was clean, tidy, well stocked, with excellent water pressure and what seemed like an endless amount of hot water, and when I checked out the following morning, there was actually a very large and nice continental breakfast offered free. As I left I was surprised (but delighted none the less) to once again hear someone ask me if my stay had met my expectations and if everything went well, and when I turned to see who it was, once again Monica was there, helping a small family check in, while making sure my stay went well. As a former manager of Jimmy Choo, and an assistant manager of Johnston & Murphy, I left knowing that I would definitely come back. If there was ANY complaint that I had during my trip, it was my inability to find a rather large arcade with retro games for my 19 year old step son that didn't serve alcohol (completely unrelated to the hotel but still applies to my trip). I would (and will) certainly return here.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Excellent services and rooms. Breakfast good. Thanks Adelia for your attention and services. You are the best!!!!!!!!!!!!!!!!!!!!!!!! ?????????????????????????????????????????????
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Absolutely the best best western I've ever stayed in and I'm a member very friendly clean and management was exceptional!!!!! Definitely will be my go to when I'm visiting Nashville !!! Very clean beds comfortable and the free breakfast was so good
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
This is a very good hotel. The staff is very friendly. It is very clean with modern amenities in the front lobby. Adelita, the breakfast attender, was very polite and offered a very good breakfast selection. The next time I plan to stay in Nashville, it will definitely be here. The room was very comfortable and clean. Thanks again to you all.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Quick stay just to sleep. The breakfast was one of the best for a hotel breakfast. Adelita was phenomenal, helpful and kept everything so clean. She's the bomb! Nice sized rooms with plenty of room to spread out, close to airport. Terry was a great shuttle driver.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Hotel is good value for the location and quality. Breakfast was hot and good for a free cheaper hotel breakfast. Breakfast staff Adelita was the standout employee interaction I had. She was friendly, the breakfast was fresh, the area was very clean. I did book the hotel largely because of the free shuttle from the airport. I called a few days in advance, was told the shuttle goes till 11. My flight arrival was 10:40. I wanted to be sure I'd be good. They told me as long as I called them before 11 that they would be sure to take care of me. My flight arrived a bit late, I called at 10:55 to arrange the transportation and was told by the front desk lady that evening that the shuttle stops promptly at 11, that I'd never make it to the pickup area on time (which was true), and that they couldn't help me. It ended up costing me a $20 uber. Not a game changer but irritating. Room was a king suite which was a nice size and had a sitting area and two TVs which some folks might care about. Bed was medium comfort. Water pressure was normal for a hotel and the water was able to rinse the soap off of me easily. I hate a hotel where it feels like you never get clean because of their hard water. Would've been a 5 star had the transportation worked out as promised, and even though it didn't, in factoring in that at around $100, this place is good value for money.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. We can only provide shuttle services if you are exactly at the pick up location when you call us before 11pm CT. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Great hotel, it's a basic hotel with all basic amenities available! Got the suite and it was very clean. Hotel allowed me to check in early, around 11am for a small fee… worth it for me after a red eye flight… you got McDonald's and Waffle House a block away… about a 12 minute drive to downtown
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Clean comfortable bed with nice linens. Coffee maker and fridge in room. Great WiFi, fair cable tv. Excellent breakfast including eggs, sausage, potatoes, and normal bread items. Adelita set up and tended to the breakfast area quite well.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Nice hotel, spacious clean room and conveniently located to BNA airport. Check in was easy, the front desk staff friendly and the free breakfast buffet offered everything we were looking for. Buffett attendant Adelina was wonderful, keeping the breakfast area spotless and checking in frequently to see if us and the other guests needed anything. We would definitely stay here again.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Our experience was truly wonderful, and we couldn't have asked for a better start to our day. The breakfast was exceptional, with a delightful variety of dishes that were both fresh and flavorful. It's clear that the team takes pride in preparing meals that bring joy to their guests. A special mention goes to Adelita, who works there. She was warm, attentive, and genuinely caring, going above and beyond to ensure we felt comfortable and welcomed. Her kindness and dedication added a personal touch to our stay, making it not just enjoyable but memorable. Thanks to her, we felt right at home, and her presence alone made our visit so much more meaningful.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Very pleasant staff. Convenient and inexpensive. Good breakfast. Reliable wifi. Easy to find. Pkenty of parking. Indoor pool. Safe and clean. Very pleasant and accommodating staff. Nice shower. Good tv. What more can I say? What more can I say?
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
If you want to stay out of down town, this BW Plus is the place for you! Very convenient to airport with added convenienct shuttle. At same time, it is amazingly quiet. Every staff member was friendly and helpful. Rooms are clean, quiet, well appointed and comfortable. . Pool was right temperature and sparkling; outdoor section of pool currently under maintence. Adelita maintained the breakfast room during our 3 day staff. She is amazing; she keeps a well stocked variety of hot and cold items orderly and maintains the highest level of cleanliness all while being gracious and welcoming to each individual. The hotel has a 24 hour variety of automated coffee/ tea and hot chocolate drinks available. In the neighborhood are walkable restaurants like Panera and Shoneys, several fast food and atleast one middle-high end establishment. Unless one needs to stay downtown, why stay any where else? You won't beat the price and located in a cluster of well recognized good hotels, away from buzy street yet close to Intetstate in a wooded neighborhood that feels safe.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
During Check-in: we checked in late and the single rep at the reception was clueless about how to assist guests with their system being down, she had no support or could not contact anyone for assistance. She advised us to seek lodging elsewhere, make a request for a refund later but we decided to stick around and wait (while other guests left) for about an hour in case their issues got resolved. The inconvenience was unloading, loading and unloading our luggage from the rental car. However, our experience with staff, especially Adelita (breakfast bar) was stellar, she was attentive and always greeted guests with a smile and “good morning”. She made sure the guests were accommodated. I appreciated to see that this hotel had 2 (not 1) coffee machine that made crafted coffee; it was certainly a game changer! This made up for the snafu during check-in.
Thank you for completing the survey regarding your recent stay at our property. We had an unusual system glitch, due to which the systems were shut down for sometime but i believe they were up within an hour On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush Patel General Manager Best Western Plus Nashville Airport Hotel
The check in lobby could be updated. The staff are friendly and helpful. It is more reasonable than staying downtown and Uber rides arrive quickly. The beds are comfortable. We used the swimming pool and the temperature was just right for us.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Prior to checking in BW sent an email asking for room requests. I asked for top floor quiet location away from elevator. Our room was top floor in front of elevator. We checked in at 9pm after flying all day and were too tired to switch rooms so we heard the elevator bell all night. Only one elevator so it gets all the use. The beds sit on very high pedestals so getting in and out is awkward and we are not short people. All the bed pillows are lumpy and should have been replaced a long time ago. The sink is separate from the toilet and shower and is lit by a light frame around the mirror which is very poor lighting. There is a ceiling light behind the sink which makes the mirror light even worse. The metal bathtub stopper had been removed and dark hair was wrapped around the drain which was really gross. The towels are thin and rough, and the shampoo and conditioner bottles are so small if you have arthritis in your fingers as I do they are very difficult to get anything out. So many hotel chains use the refillable bottles now which are so much easier to work with. Breakfast was an absolute nightmare due to a very large and extremely loud tour group of mostly older women who took up all the seats in the breakfast area and blocked the doorways and aisles to the food with their luggage. There is no prepared oatmeal, only sugary packets and hot water. No raisin bran cereal either, just more sugary choices. The yogurt is not Greek for protein, and 19 grams of sugar is like eating ice cream. You're in luck if you eat waffles or a hot meal of sausage, potatoes and eggs, but we both left hungry with nowhere to sit. We canceled our reservation at this hotel for our flight home next week and will remain a loyal Hilton Honors customer. It seems the Best Western Plus is in name only. For over $150 a night this was a horrible experience.
Thank you for completing the survey regarding your recent stay at our property. We will definitely work on your feedback for our rooms and breakfast and work on them. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush Patel General Manager Best Western Plus Nashville Airport Hotel
This hotel was recommended and they were right on Very clean all around the check in was easy The breakfast was very nice biscuits gravy Eggs w optional cheese bacon sausage oatmeal w fixings cereal yogurt oranges waffles juice coffee milk A nice coffee machine that w make a regular coffee or a cappuccino or lattes Angelita that kept breakfast area clean and well stocked was also very friendly and helpful One morning after a late night we overslept and right at 9 am they were closing but she gladly let us get what we wanted
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Very clean, temperature was good, location was central for our needs, breakfast was good, Andelita in the cafe was great. This location near the airport was great and it was close enough to downtown to make it a great value for our vist to make the trip enjoyable
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Clean and comfortable room. Good shower. Basic breakfast but lovely staff (Adelita). Would recommend for a layover from the airport. Free shuttle bus either way. For some reason you have to write 200 words which is very annoying. So here we go.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Very cold atmosphere and decor, uncomfortable furniture. Assistant Manager extremely rude. Given 2 towels and 1 roll of toilet for 2 nights, 2 people. Would never go back. I am a diamond rewards member and had to argue about points and getting bottled water. Coin operated laundry. $6 in coin with no change available.
thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Good hotel. Felt safe here. Friendly people! The breakfast area was really one of the best we have been to! It was the server there who made the breakfast area great and amazing. Her name was Adelita !! She prepared and set up the breakfast area so organized and clean. It. was one of the best ever. She was so delightful and friendly & helpful. There was Scrambled eggs, sausage, biscuits, and gravy, waffles.! Loved the breakfast area because of Adelita and all of her care into it. Adelita was amazing!
thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
I contracted close to 30 bed bug bites. This was beginning of a 10 day vacation. I am apparently extremely allergic! My vacation was ruined! Do NOT stay at this hotel! I reported to front desk on 2nd day when bites began appearing. They moved us to a room next door-have read since bed bugs can travel between rooms! Manager was to call me to discuss this issue. Have heard nothing! I reported to the,BBB & am writing this poor review.
thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We had an absolutely terrible experience. The service was awful. 1. You have to request for your room to be cleaned. We asked twice for our room to be cleaned, it was not done. 2. The shower sprayed/leaked everywhere. We asked for it to fixed, but it didn't get done. 3. We accidentally wasted coffee on the bed sheets. We asked for the bed to be changed. Upon our return it was not done. I told the front desk about my issue to which I was told “housekeeping are gone home.” I was brought to the staff laundry area, told to pick my own sheets and change my own bed. Unfortunately I do not think I will ever stay at a Best Western again.
thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Very impressed. Rooms are large and clean. Staff was very pleasant. Adelita did a great job making sure I was taken care of during a nice breakfast that starts early. I would highly recommend for anyone that needs to stay near the Nashville airport.
thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
the BEST hotel i have ever stayed in! such sweet and helpful staff!!❤️❤️ Came down to Nashville from Kentucky to stay for a night, flew out the next morning to Miami. There was a point i was so relaxed here, i thought about vacationing here and forgetting about Miami! Loved it!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelina made the breakfast the best start of the day! Not just one day but every day. She served as though you were in a restaurant.mr Patel was onsite himself as well to make sure we were taken care of. Don't have more mwords but this thing won't close so I will keep typing because I want the review posted
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The hotel was quiet and clean. We were concerned about people coming back late and being loud but it was great. Shuttle to the hotel was easy and quick. Adelita in the breakfast area was amazing! The breakfast area was kept stocked had a good variety and VERY clean. Thank you Adelita for giving us a great start to our day
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Very clean rooms, hotel in very good condition, quick and easy check in, great counter service and a good clean breakfast area. Adelita kept the hospitality area very tidy and well stocked!! Shuttle service on time and arrived when expected.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The service was great before we even arrived… we missed our flight so we had to stay the night in Nashville… they allowed us to check in early… the room was nice and clean. The front desk staff was friendly and Adelita was wonderful at breakfast very accommodating I would definitely recommend and I would stay here again
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelita, who works the breakfast, went above and beyond. She was very friendly and even went in the back to find me a banana when only apples and oranges were put out that particular morning. She even stopped by our table when we were finished to take our plates! Above and beyond!
The facility is clean and comfortable. Beware of the wording on website about the Stay/Park/Ride option. It states to stay one night and leave your car up to seven days. Nowhere does it indicate there is an additional charge equivalent to airport parking for this service . There is a $20 surcharge per hour for early check-in. We were unable to check in until 5:00 and no credit given for inability for them to access the computer.
This was one of the best hotels we experienced as we traveled cross country. Very clean, accommodating, and updated. Large smart tvs are in the rooms with comfortable beds. Special recognitions go to ADELITA, who took care of the breakfast area, making sure everything was spotless and the food provided was always full.
Rooms were clean and staff was friendly and helpful. The motel served a very nice breakfast.The motel was located in a good area with restaurants within walking distance. It was a 15 dollar to Broadway in the downtown area. If I ever go back to Nashville I would stay there again.
Our stay was July 30 and Aug 5-7. The same gentleman checked us in both times. He was pleasant and knew how to get his job done quickly. Both times we stayed in room 105. Cleaned very well, sheets were white and crisp. I wish I knew who cleaned the room. They did such an amazing job. The door handles were clean! (I'm OCD about hotel cleanliness) Breakfast was good. Adelita kept the food and eating areas picked up and cleaned. She was very helpful and happy to be there. Nothing was out of stock; had normal choices. A few things could be improved: the towels were alright for hotel quality; a little scratchy. The water did come out of the roll in shower which was hazardous; made half of bathroom floor slick.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
This was the best hotel I have ever stayed at. The bed and pillows were like sleeping on a cloud and the breakfast was the best I've ever had at any hotel. PLEASE DO NOT CHANGE ANYTHING. My family will be back along with other family members and friends. Can't wait, wish it was right now.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelita served an amazing breakfast and was very helpful. The room we stayed in was clean and put together. The people working the front desk were also kind and helpful. Great service all around and we will definitely be staying here again in the future!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The bed was a little hard and the bathroom was a tad dirty but the pillows, tv, pool, and breakfast were all nice. The food at the breakfast was nice and warm and the hot chocolate option on the coffee machine was really cool. The Apple danishes were really good. The sausage was really good too. The hot chocolate was really good.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelith does a great job with the breakfast area. There is a good variety at the breakfast area.The hotel is very clean. Front desk staff is friendly and informative on local places to eat. While we were out for the day our room was freshened up with clean towels, bed made, and coffee station replenished.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
I was in town for business and need quiet and easy access. This met both of the requirements and then some. Close to airport and restaurants. The free breakfast was available by 6AM and was perfect for a busy schedule. Adelita ran the breakfast area and she was amazing. Extremely helpful, courteous and forgave my spillage with a smile. Perfect place to stay for no nonsense and busy stays.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
I had a wonderful stay at this hotel. The room was spacious, clean, and well-maintained, providing a comfortable and relaxing environment throughout my visit. The breakfast spread was impressive, offering everything you'd expect from a continental breakfast, including fresh fruits, pastries, cereals, and a variety of hot options. It was a great way to start the day. One of the highlights of my stay was the staff, especially Adelita, who was incredibly accommodating and attentive. She went out of her way to ensure that my needs were met and made me feel very welcome, which added a personal touch to the overall experience. The hotel's location is also ideal, not too far from downtown Nashville. This made it convenient to explore the city and visit popular attractions without the hassle of being too far away. The proximity to downtown made getting around easy and efficient, which was a huge plus during my trip. Overall, I highly recommend this hotel for anyone visiting Nashville. The combination of a clean and comfortable room, excellent breakfast, and friendly staff made for a memorable and enjoyable stay. I will definitely be returning on my next visit to the area.
The Breakfast was great! Our attendant Adelcita was amazing and so sweet; she was very friendly and served us very well! The breakfast had different options and could accommodate most dietary needs. Very spacious area and had a great coffee machine that is open 24/7!
The service was great, room was clean and the bed was comfortable. There was a good selection for breakfast and the food was good. The location was very convenient for the airport. We did not take the shuttle back to the airport in the morning, but the shuttle driver was waiting for anyone needing to take it and he was very friendly and energetic, especially for it being 4:00am.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Clean room, comfortable beds, friendly staff. Great breakfast, very clean breakfast area, with a super hero Adelita! We will return! For the price you get a great stay, 15min drive from the downtown. I can recommend this location to everyone!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We had a great experience. Ana was super professional, friendly and helpful. She went above and beyond to make us feel welcome. Definitely recommend this hotel and the friendly staff. We will return when we travel here in the future……………..
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
This Best Western was fabulous. Very clean and the staff was very friendly. The breakfast was one off the best I have ever had in a hotel. The king suite was a great value and very roomy. The bed was very comfortable. I would definitely recommend the hotel if you're looking for a great hotel in Nashville.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Very clean and close to airport and downtown Check in and check out were quick and very easy. Showed ID and we're given our room keys Adelita makes a great breakfast. Very nice selection: eggs, bacon, sausage, biscuits and gravy, waffles, cereal, milk and juices.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelita was great, very helpful and made sure the kids had everything they wanted at breakfast. Food was hot and well prepared at the complimentary breakfast and the entire area was clean. My wife and I, along with our kids would be happy to come here again.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We arrived late from WA state and slept in so we didn't get to the lobby until 9:08 am. Although breakfast was over at 9 am Adelita was so gracious to me and brought out some pastries and loaned me a tray to get two plates and two cups of coffee back up to my room. She was so friendly and accommodating! Great employee! Looking forward to seeing her on our return trip.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
This hotel has great service and friendly staff. The woman at the front desk checked us out quickly and was very friendly and welcoming. Adelita who runs breakfast was very kind and cheerful. The rooms were very clean stocked with fresh towels and extra toilet paper.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Nice, clean place… comfortable beds, nice pillows and linens. The staff is friendly and helpful. The breakfast is wonderfully prepared with a great hostess Adelita. It was quiet here at night and I was able to get a good night's sleep. Best Western is mine and my family's favorite and I would definitely come back.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The staff at the Best Western is exceptional. We came down for breakfast to a friendly welcome from Adelita. She made sure that all the guests enjoyed their breakfast and even took our plates away. We wanted to enjoy an extra cup of coffee before we left. I highly recommend staying at this hotel.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelina Breakfast was amazing and the hotel was beautiful and rooms were clean. Customer service was amazing. Front desk was nice and polite and professional. We will return on our next trip. In the coffee machine was new touchscreen with all the options
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The hotel was really nice, the staff was extremely friendly and helpful with any issues or questions we had, the check in process was easy and quick, and the free breakfast was amazing. Also Adelita did a great job keeping the breakfast area clean and even threw my plate away for me. Amazing stay and amazing hotel!!!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
always a great place to go, especially went it's right next to the airport, makes it easy to pick up and drop off friends and family, Adelita was very helpful for morning breakfast, made sure there's was enough food left and kept the place clean, totally recommend and coming back because of her !
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Great service , Monica is great ! Would recommend to anyone to come by and stay here. Has pool , food near by easy access out of parking lot and in , 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star 5 star
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We stayed there one night with my husband. Every thing was great. Adelita was very welcoming and amazing. There are no complaints at all. The breakfast was also better than other hotels at the same range of prices. Highly recommend for staying.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Friendly and efficient staff on reception, great breakfast - Adelita was quick to clean up the spill I made - thank you. The rooms are clean and beds comfortable. Shuttle pick up works well, just call them from the airport. There are also 2 pools. We enjoyed our stay and will come back next time we're in Nashville.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Check in was smooth (we checked in at 3am due to flight delays). Room was clean. Bed was comfy. Water pressure in shower was amazing. Breakfast was great with a large selection of waffles, bacon, cereal, pastries, eggs, etc. The breakfast hostess Adelita was super friendly.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Breakfast area was very clean and food was hot and delicious. Thank you Adelina for a great breakfast. Will definitely come back for another visit. The room was very clean and the beds very very comfortable. Everyone was very friendly, hotel was nice and clean.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We enjoyed our weekend stay. The hotel was nice, the staff was friendly, and breakfast was great. We give Adelita five stars who was working at the breakfast bar. She was attentive and helpful. Next time we are in town, we will definitely stay here again.
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Decent hotel, nothing fancy. Basic facility. Staff was mostly friendly. Breakfast could have been little better. Should add some healthy options in the menu. Coffee machines were good. Breakfast service area person Adelita was very friendly and nice.
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Breakfast was great! They had waffles grits and a wide variety of baked goods. They had bacon, eggs, breakfast potatoes, biscuits and gravy. But most of all Mrs.Adelita was a great breakfast host! So kind, so welcoming, and such a valuable worker when it got busy. Her hard work and dedication to hospitality was obvious.
had to find a place to stay to pick a friend up from the airport, great place and service, breakfast in the morning was great, was very quiet and a nice to place to stay, and Adelita was amazing and did such a great job making sure there was enough food and that everyone needed anything, would recommend!
Overall a great stay but what took it over the top... is the heartwarming lady who serves breakfast. Adelita is truly a ray of sunshine and she makes this entire experience go from just a nice hotel stay to feeling like you're visiting family. It's the little things that matter most. She went above and beyond to help me get food to my family back in our rooms when she saw me struggling trying to juggle multiple plates and she was so kind and helpful about it like being that thoughtful and amazing is just part of the process here. Everyone should be recognized because everything was clean, decently maintained, and the rooms were well stocked and CLEAN. We'll definitely be coming back and though everything was great it's entirely because Adelita's kindness and attentive service. To Adelita: gracias de nuevo amiga. Te deseamos todo lo mejor. Hasta la proxima! Los Picun
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Continental breakfast was great and the attendant Adelina was very attentive and kept the food stocked at all times and it was very busy. The room was very clean and the bedding and pillows were very comfy. And the pool was great to jump in since it the weather was baking hot. Will stay here again.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We had a great stay. The hotel was so clean and the staff so helpful. Adelina, that helped with breakfast, was exceptional! One of the sweetest people I've ever met! I give this place 5 stars and Adelina 6! I would definitely recommend this place.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Clean rooms, approachable and attentive front desk staff, and great breakfast options. Adelita, who managed the breakfast and kitchen did an excellent job, made us happy, and was on hand when another guest spilled something on the floor.
Very clean hotel over all, and breakfast with Adelina was amazing!! Adelina was very prompt, clean and attentive to all the guests.. I would highly recommend staying at Best Western Plus and having breakfast with Adelina. A very special thank you to her for her great service.
Very clean. Bed was so comfortable. Breakfast food very good especially the egg omelettes. I have stayed at this hotel over 6 years and highly recommend it. Close to the airport and downtown Nashville. Personnel excellent and so welcoming.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Everything was great staff is amazing! Adeleta at the breakfast bar is wonderful kept everything stocked up❤️❤️! Will be back soon! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️ ! Amazing! Everything was clean! All staff is friendly! Rooms was very clean!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Breakfast hostess Adelita is friendly, professional and efficient! She monitored and refilled all items quickly as needed. I personally witnessed as she replaced orange juice in the juice machine. I am delighted with Adelita's service!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelita was great with serving breakfast!! She was kind, helpful and quick. Room was also clean and large. Very pleased with overall stay. Staff was also helpful. Elevator was out and staff helped carry luggage to 4th floor. Thank you. Thank you.
We went for our kids to have a little vacation before going back to school. We chose this hotel because of the pool. When we went to the pool we found a light floating in the pool, connected to wires. We immediately told the front desk clerk. She came in and told us it was fine. My husband told her that it was not safe and that if it disconnected that the people in the pool would be electrocuted. She proceeded to yell at him in front of other guests and roll her eyes at him as she stormed off. We tried to leave and move to a sister property and were told that because we'd already been to our room that we could not leave. We have filed several complaints.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The hotel room was clean, the food was very hearty and delicious, Adelita was a great host. She's very helpful and accomodating. Keep up the good work, Adelita. I will definitely recommend this place to family and friends. Thanks for everything!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelita was the perfect host for breakfast preparation and help. She has a big heart and cares to help people have a great experience. I would recommend Adelita to any positions involving services. She is a delight with a positive outlook. July 12/24
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The location needs maintenance and a few well mannered people, however I will mention that the breakfast was astonishingly amazing it left my taste buds aroused. There's also a lovely lady Adelita, her service is impeccable she will make your wellbeing more enjoyable!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
The staff was very friendly. The room was very clean. The breakfast was delicious and I enjoyed the extra seating they offered. The locations was nice and easy to find. The only annoyance was the construction but that isn't there fault. Adelita, who managed the breakfast was very pleasant and helpful.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We've stayed here before and were able to book again the other night. We got good service from the front desk and settled in. The room was comfortable and everything was and in good working order. We slept reasonably well, although the temperature seemed to fluctuate throughout the night. We're in this area often, and we'll return, Shatner willing.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Shower handle hard to turn. Shower curtain bar had to be pushed back up to prevent curtain from sliding to the middle. Bathroom exhaust very loud and no light in shower. Top drawer of dresser very hard to pull in and out. Room temp could not be regulated (too cold at 69 and wouldn't run at 70). Hallways and breakfast area hot and muggy. Card reader for exterior doors did not work. Hot breakfast was decent. Eggs, potatoes, biscuit and gravy, bacon, sausage, waffles, cereal, pastries, juice, coffee. Service was good.
The room was clean. The food was amazing. Adelita was very helpful and kind helping me get breakfast for myself and my child. My only complaint was the pool - there were people in it who were not staying in the hotel and jumping and diving into the water. We ended up using the indoor pool which as my 5 yr was swimming they jumped in without looking and almost hit him! I brought to the night persons attention and her response was “they're having fun on a holiday”
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush Patel General Manager Best Western Plus Nashville Airport Hotel
Rooms very clean, breakfast was excellent, guest services very friendly, adelita was helpful friendly nice, highly recommend! They have a shuttle service that takes you to the airport at no cost, close to restraunts. Clean and nice lobby and bathrooms
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Ac took 7hr to cool my room down breakfast was amazing the lady at check in didn't know how to take my resavation from dollar general I even asked for a new room nope I have stayed at multiple hotels and never had a issue with changing rooms if ac don't work right
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Kush Patel General Manager Best Western Plus Nashville Airport Hotel
Adelita was a great breakfast waitress. Adelita was very attentive to everyone. Always checking to see if anyone needs anything. Adelita walked around to everyone asking if anyone would like a fresh banana. I will definitely eat at the breakfast again!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Adelita, the breakfast attendant was very sweet. The shuttles to and from the airport were on time. Conveniently located for catching a plane from BNA. Pools were great too, one outdoor and indoor. They let us extend our check out time to noon without any issues.
Great stay. Adelita was awesome. Hotel was great. Easy access to airport and downtown. Sunny at front desk was great too. Steered us to a great dinner restaurant. Beds were comfortable and room was clean. Hot shower and good towels. Would recommend again. .........
Great room everything was clean and in order. Super comfy beds and clean baths. The shuttle driver was funny and accommodating and offered help and tips on some Nashville questions we had. Adelita was awesome at breakfast and so nice ????
Great welcome from receptionist and a free upgrade! Comfy bed and very quiet room ? Adelita was excellent server for breakfast. The food was good and easy to access. Several restaurants very close by we had a great dinner as well. so close to the airport ?
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Room was clean and comfortable. Although we checked in late (at midnight) we were allowed to check in. Adelita served us breakfast which was okay and very kind and informative! The breakfast that was served was scrambled eggs and boiled eggs, beacon, gravy, biscuits, diy waffles
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
We love Adelita & Norma!!!! They are such sweet and helpful ladies! They deserve the highest paid jobs here for their beautiful personalities alone!!!!! We loved the breakfast! Tons of delicious options! Warm breakfast! Good coffee!!!!!!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western
Great hotel with a full breakfast. Adelita does a great job of keeping everything cleaned and stocked and making sure you have what you need. The pools are also great. I am an early riser so I had my coffee outside by the pool each morning. Definitely recommend this if you need to stay close to the airport.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Appreciate the shuttle to and from the airport. Room was updated and clean. Bedding and pillows were nice. Good variety at breakfast and Adelita went above and beyond to help us at breakfast. She even got me water and coffee in to go cups as our shuttle was early.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Hotel is in good shape, no late night noises whatsoever, bed was fine, parking kind of limited to find a spot after 10pm or so. Breakfast was good i did enjoy thei coffe machine in the am , Adelita was kind and made great breakfast so overall was a good stay.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Excellent stay. Room was clean, plenty of towels, comfortable beds. Great breakfast buffet. Friendly staff especially Adelita who managed the dining room and was helpful, pleasant and efficient. I would recommend the Best Western to friends and family!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
The breakfast was great, Adelita did an amazing job! The lady working the front desk at night was also amazing and super friendly. We overall felt very welcomed and taken care of. The only complaint is the tiny shampoo and conditioner was not enough to share for a one time use, so you definitely need to ask for extra.
The service here was amazing!! All of the workers were fantastic! Tahjmoy was very patient and helped us with some issues checking in. She never got hateful and was very understanding!! Adelita made a fantastic breakfast and was very friendly!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Great hotel to spend a night or two while traveling through Nashville. My friends and I booked last minute and had no problems checking in or out. Good price, room was very clean and the breakfast was well worth it. Adelita was extremely helpful and kind! Would stay here again.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Sleep was comfortable and breakfast was delicious.. Room was clean.. Lot's of restaurants nearby.. Located next to the airport.. Far enough from downtown Nashville.. Highly recommend if you're on vacation.. Family really enjoyed the stay..
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Adelita was a great help, friendly and a very welcoming smile. Trying to make waffles and she gave me a good crash course!!! Would have been a disaster otherwise ?. Good breakfast too! The room was clean, smelled good and fresh. This was a good stay
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
The hotel was very clean and nice. I visited for 4 days and the service was very consistent. Adelita was a very sweet and friendly breakfast host and the food was great. The pool is very nice for families. Overall we had a great experience staying here.
Good size room, nice and clean, very quiet place. Close to the airport ,easy for travellers,free car park and free shuttle bus, friendly staff at the reception, for the money you pay is worth it, The cleaner is cleaning the room every day and cheng the towels if you request, Thanks
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Adelita was the nicest person. Very helpful and sweet. Will most definitely come back. Even after breakfast was over she let me get a plate before she got everything put away. She even brought the food back out. Five out of five stay. Best, Best Western I have ever stayed at.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
The food was great, the beds were excellent and Ms. Adalita really made the difference in being so welcoming and helpful! I will absolutely recommend going to this hotel to my friends and business partners. There was a great selection of food!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
The hotel was great. The room is big and clean, the bathroom was as well clean and was working. The breakfast was very good, the coffee machine is great. Adelita did a professional job taking care of my family. Definitely we are coming back next time we are on the area.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Great location near the airport and rooms are very comfortable. Staff are friendly/welcoming and very helpful with our questions. Breakfast items were delicious and fully stocked by Adelina! Great assortment of breakfast items! On our next visit to Nashville, we plan to stay at the Best Western Plus Nashville Airport. Thank you for a great stay!
Adelita was awesome during breakfast! She helped us clean up and offered extra items. She was very accomodating. I appreciate her welcoming and attention to detail. I will definitely recommend this place to my other friends because of this.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
My family had an excellent stay at this hotel in Nashville! Our check in was seamless and breakfast was excellent. Our server for the dine-in area was Adelita and she was so attentive! Our room was next to the elevator and I was worried it would be loud, but I slept great and didn't hear any loud noises!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Adelilta provided a wonderful breakfast experience! She was so kind. The dining area and food area were immaculate! It got really busy and she just made everyone feel so welcome. The area was also well designed for many people ,and her smile was precious .Thank you so much!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Room was clean and bed was comfortable. Breakfast was great and Hdelita was a wonderful host, making breakfast even more enjoyable. Kuerig in room is a nice touch. Pool looked clean and lobby area was welcoming. Check in was a snap. Airport shuttle available.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Breakfast was outstanding because of Adelita. Everything was hot and delicious. Had everything you would want for breakfast. Very clean and polite. Hotel was clean and workers were pleasant. Would come back. Close to airport and many restaurants around within walking distance.
I enjoy the hotel, it's located in a very beautiful and peaceful environment, near the Nashville International Airport, convenient to our travel. The room is clean, the stuffs are kind and interesting, we have happy time. And thanks for the lady who served us for the breakfast, thanks for her.
Great stay! Was only there at the hotel for a few hours Sunny at the front desk was amazing check in was quick and sunny offered me the free shuttle service and gave me a personal wake up call as well! The beds were a bit high but very comfortable, would definitely recommend staying here
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
The breakfast has been wonderful every day! We are here with a high school group and the variety and cleanliness has been appreciated. The attendant's name is Adelita. She has been friendly and kept the area well-stocked and clean. The staff everywhere has been professional and courteous.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Adelita was absolutely amazing! She truly went above and beyond to make our experience unforgettable. From the moment we arrived, she made us feel like royalty. Her attention to detail was impeccable, and she anticipated our every need. The service she provided was exceptional, and it was evident that she genuinely cared about our satisfaction. Adelita's warm and friendly demeanor created a welcoming atmosphere, and she made sure that every aspect of our visit was perfect. Her professionalism and dedication were evident in everything she did, from the way she greeted us to the personalized touches she added throughout our stay. She made us feel special and valued, and her efforts did not go unnoticed. It's rare to find someone who goes the extra mile with such enthusiasm and grace. Because of Adelita, our experience was not just good but extraordinary. We felt pampered and appreciated, and it made our time there truly memorable. I will definitely come back, and I highly recommend that others do the same. Adelita is a gem, and she made our visit an experience we will cherish. Thank you, Adelita, for making us feel like kings and queens!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Five stars to Adelita for the expansive breakfast with more choices than I usually get to enjoy. But I had to limit myself! Next visit will try other hot breakfast items! And for offering to pickup my plate, though I was trained to put away my own dishes and table ware. How does she get up so early, work, and keep a smile on her face for all the patrons? I'm sure she has to endure some grumpy one! Not enough people tip her, but yet they leave their dirty dishes. Hope she and her family stays healthy and safe.
Great! Everything about the hotel was good. The staff and and all the services that were available was great.
Adelita was the best. Top notch. Supreme. The best in the city. She cooked the best meal. She is the best. She deserves to OWN the kitchen. She was so cool. She is the best. She puts the others to the test. Nobody there can match up with her boss making kitchen moves. She's really the best.
Hotel was as expected, efficient and convenient. Carpet was a little dirty in our room, but better that than carpetfresh! Breakfast buffet was exceptional. Adelita made sure all food stayed in stock and fresh. Everything stayed sparking clean
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. I will speak with the housekeeping manager and make sure the dirty carpet is taken care of. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Great place to stay, Flew in late. Don't take a taxi!! use Uber or Lyft!! Room was very clean and quiet. Breakfast was good, Adelita was such a friendly person and helped me out. Staff was able to get us back to the airport in the AM, on short notice. THAT is customer service!!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
We had a fabulous stay and Adelita at the brunch service was so nice and sweet. She was so helpful and asking us if we needed anything. She made our morning! The hotel was clean and looked new the front desk was also helpful with getting us into our room earlier.
ADELITA was a gem in handling the very nice and delicious breakfast..She cares about BW customers and besides handling her regular duties, she actually came to our table to check on us, remove our finished dishes, and inquired if there was anything she could bring us to make our breakfast better!BW needs to have more employees like her!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay and a great customer service interaction with Adelita. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
The Whole Staff from front desk the kitchen crew the cleaning crew the Manager were all Amazing.Thanks, Sam Salazar
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Elevator was slow! Pool was kind of dirty at the time. Wait times at the front desk was very slow at times. All that being said, I would stay here again! We didn't need the pool, we got used to the elevator, and ultimately felt bad for the front desk staff because they were so nice but obviously very overwhelmed because they were the only one working. The management should make sure there's 2 on shift during busy times. We had an issue with our AC and they moved us to a new room with no problems. The rooms were very clean which was number one for me. They also had plenty of space! Breakfast was good. Loved the coffee machine though!!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay. We did schedule 2 people on the shift at the time you checked in. I will definitely check why the second person was not at the front desk. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Tanjmoy was fabulous! We had a situation when we tried to check in, long story short, southwest booking messed something up. We were in the lobby for an hour trying to figure it out. Tanjmoy was a huge help, we cannot thank her enough! Would recommend staying here, rooms are clean and breakfast was great too!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay. We appreciate your kinds words for our front desk agent Tahjmoy. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Must say staff outstanding, clean rooms. However met this wonderful, friendly staff member doing breakfast duties, she greeted everyone with a smile and friendly manner. Adelita, from your friends from Nov Scotia, Canada a great big thanks.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay. We appreciate your kinds words for our breakfast attendat Adelita. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
I would like to write this review to show some great appreciation from the service of Mrs. Adelita during breakfast hour. She is very nice and welcoming. She deserves 5 stars. Thank you, again Mrs. Adelita. I will also say the hotel is nice as well
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay. We appreciate your kinds words for our breakfast attendat Adelita. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
The room was very comfortable the staywas nice pillows were awesome just a great experience, we came with a group of people matter of fact it was a bus tour,we all thought it was great everyone said thier room was good, only down side was the bus driver had problems getting In and out for drop off. Other then that very nice stay.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you had a pleasant stay. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
We had trouble with our cell phone trying to collecting our rewards credits and the lady at the front desk, Tahjonoy, was very helpful and patient and got us checked in correctly. The room was clean and the hotel was quiet. The free breakfast was good.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Breakfast was awesome! Adelina made sure everything was delicious, spotless, and she took very good care of the guests.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Great room and amenities! The included breakfast was both hot and cold with a good selection and was very good!! I got to chat with the weekday breakfast attendant and the weekend attendant. Ana went out of her way to get me a banana and then brought one personally to me the next morning. 5 Stars to all in the breakfast area.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
The breakfast lady she was fantastic. She had real pride and kept everything organize her name was. Adelita, I believe we all need employees like this she made this simple place better. The girl in the front desk was also really good. She accommodate me late at night.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
This hotel is clean and comfortable. Adelita at the breakfast bar is great! The Bed was as very comfortable. The AC worked great. The service staff was very attentive. This will be my go to when in the Nashville area! There are many to choose from in the neighborhood but Best Westerns usually stand out as this one does.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
We stayed here at the end of a trip. It was a nice ending to a great time. Clean, comfortable and great service. Mounica, at the front desk, was quite helpful and kind. She was patient at helping us figure some things out. The cleaning staff were friendly & gracious.. The Hotel is conveniently located and quiet. Only improvement would be brighter lights in the vanity over the sink.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Hotel was fine and clean and the breakfast was great!!!! Adelina was working that area and she is wonderful!!!!! She had a great variety of items available to eat !! The coffee selection was great with two machines available for people to chose from!!!
Front desk staff was courteous and friendly. Stayed one night before taking a flight to Mexico and stayed one night upon my return. The shuttle service was great and timely. Beds and pillows were very comfortable. Breakfast was also served. Nice variety.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Adelita in the complimentary breakfast area is phenomenal! I have never been big on breakfast, but when it's done with love, you can taste it!!!!! Her friendliness was so great it made me want to extend my stay for another few days ! Give her a raise !!!!!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Hotel was clean and comfortable. Easy access from the highway. Breakfast was good. Check-In and check out was quick and efficient. We checked into the hotel before arrival via the Internet so minimum time was spent at the front counter. Adelita in the breakfast room was very helpful and kept the area clean. I would definitely stay at this hotel again.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Very quiet and clean. Shuttle to airport. Easy access downtown or to Opry. Noise doesn't carry through the walls. Beds are so comfy! Breakfast was excellent and Adelita went way “above and beyond” to make sure we enjoyed a complete and generous breakfast. High praise for her.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Unfortunately I didn't check when breakfast closed. I came down with my friends and realized it had just closed. My friends and I didn't have much time to find other food because we had to leave soon to continue our band tour. Adelita saw us walk into the breakfast area as she was putting the food away. She quickly got everything back out and she even made me a waffle. She was so kind and sweet and saved our group!
The hotel was very neat, both in the rooms and out. The decorations inside the hotel are very nice and create a very pleasant environment, and the rooms were very neat and clean. The breakfast was great, and the chef, Adelita, was a very nice woman
Great breakfast hosted by Adelita! She was friendly and the food was very good. She made our morning. Hotel was clean and convenient to get to broadway and all the attractions. We were hesitant to be outside of downtown, but turned out excellent! Ubers were easy to find and affordable.
The breakfast was phenomenal!!! Adelite is an amazing cook with an amazing heart for what she does, also those coffee machines were nice. The room quality was very pleasing and comfortable beds! The staff were very respectful and made sure our stay was high quality
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and our services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Mounica was so pleasant!! She was very helpful! Our room was clean and comfortable. Breakfast was great with lots of choices. The swimming pool (indoor) was too cool so we were unable to use it. Overall our stay was great! Shuttle service is awesome! Thank you!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and our services. Sorry about the pool, i will speak with out maintenance staff and make sure this is not repeated. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Not only was everything very affordable them from the moment of walking in customer service to walk into the room. What absolutely completed the experience was the complementary breakfast and the sweetest attendant “Adelita” just put a smile on my face. How just attended and made everybody happy in a moments time it was impressive. Any facility can decorate a room and get comfortable pillows, but staff puts the icing on the cake.
Check in was very friendly. Room price is excellent with free breakfast!!! Room was really clean and comfortable, breakfast selection was very good. The breakfast lady, Adelita, took to another level. We could tell she was happy to be helping everyone. She was very friendly and nice.Great place!! 2 miles from the airport.
The area was good, next to the airport. This Best Western had Great service, cleanliness was good, Adelita was giving good customer, during breakfast time. It was a great selection to pick from. Will be coming back. Overall staff was nice helpful.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and our services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Breakfast was wonderful. Adelita was the best!She was very attentive and kept everything stocked and clean. Full menu of options to choose from each morning. Fresh Coffee and cappuccino from the automatic machine made fresh with each cup was very nice.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and our services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Everything was good. Second time we have stayed at this location. Both times have been a great experience. Adelita was super nice at breakfast. She had everything out on time and greeted us with a smile. Will definitely stay at this location next time in Nashville
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad you liked our staff and our services. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Comfortable bed and pillows. Very clean room and shower. Was so happy to finally see a full breakfast at a Best Western and the lady keeping everything stocked was very nice. We needed a late check out time and there were no problems at all. Thank you for a great stay.
We loved our stay! We have just finished a cross country move that included over 3 wks in hotels as we waited on our home to be ready. We have stayed at 4 diff large chains and have this stay has been by far the best. The beds are comfy, the pillows are fluffy, the staff is very friendly and helpful, it's CLEAN, and the breakfast is one of the best free hotel breakfasts we have ever had. Adelita was a pleasure and made sure we left full and happy. A great stay and start to our final journey picking up our kiddos from their grandparents and headed to our new home!
The breakfast service was awesome and breakfast attended Adelita was attentive and courteous. It was one of the best complimentary breakfast I have ever had at a hotel. The room was clean and the beds were comfy. The front desk clerks were nice and helpful.
Reshma who checked me in was a breath of fresh air for my week she was super helpful and got me squared away nicely room was clean and smelled good I think that this the best Beat western I stayed in thus Far will absolutely come Again and stay here if I am back in Nashville
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am gad you liked our breakfast. We really appreciate your glowing review about our staff.This will further boost their morale. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Unsafe!!!! 12-15 cars had windows smashed in, I called front desk they called cops 30 min later cops arrived and criminals left 5 min before!!! If there continues to be no security there to not stay there it's been a constant problem for the hotel, wondering if they have inside informant to let criminals know when police are coming, odd they missed them by 3-5 min
5 stars for hotel. Adelita served well in the hotel canteen. Breakfast is substantial. I liked here very much. It is clean. The rooms are cosy. We had a good rest there. There is a nice pool there. Children liked to swim there. There was also a gym.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am gad you liked our breakfast. We really appreciate your glowing review about our staff.This will further boost their morale. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
This hotel was everything I wanted for my trip to Nashville. The staff were all reall friendly, and nothing was too much trouble. My room was clean, quiet and comfortable. I don't always sleep very well when I'm away from home, but I slept soundly here! The breakfast is pretty standard and perfectly acceptable. I didn't use the gym or he pool, but they looked clean and well kept, and I saw plenty of other guests using them. It's not downtown, but it's easy to get there and not too expensive. I would definitely recommend this place!
Adeleta who assisted us and everyone else in the breakfast area at breakfast with great easy and provided us 5 Star service. The breakfast area was very busy and she handled it like a pro. Best western is lucky to have such a wonderful employee working for the hotel
Adelita gave great service, the food was delicious and the beds were very neat. Paintings/decoration is so pretty and cool. Whenever there's a mess, staff cleans it up almost immediately and thoroughly. Although the pool isn't too deep, it's still very refreshing to relax in! Would come here again!!
the sheets smelt and felt clean, great service when it came to needing assistance, the room smelt fresh, we had plenty of towels and things to keep clean with, and the snacks at the front desk were very easy to access when we needed something to snack on or having something to get right there instead of the store.
Adelita, had everything nice and clean, everything looked and tasted fresh. Adelita was very attentive, the time I was there she was always willing to help and answer any questions, always with a great attitude and big smile. Great customer service!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. We really appreciate your glowing review about our staff.This will further boost their morale. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Adelita, the breakfast host is amazing! Very helpful and accommodating. Check in was easy and they had warm cookies waiting for us. My room was nice and clean. Very roomy. I love that they have a cappuccino/latte machine in the lobby. Bed was very comfortable.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. We really appreciate your glowing review about our staff.This will further boost their morale.I am glad the rooms were as per your satisfaction. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
I arrived at the hotel and the hotel room was so clean and so nice. My towels were folded in the swans and then I got cookies from the front desk and they were so warm. They tasted like my moms nice desk worker gave us good information on where to eat that night, but the absolute best was Adelita the breakfast host she was the best
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. We really appreciate your glowing review about our staff.This will further boost their morale.I am glad the rooms were as per your satisfaction. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
We stayed here the night before an early morning flight and used the Airport shuttle and hotel parking. Staff was friendly and welcoming. The shuttle service was prompt with no issues. Rooms were clean. No complaints. Would stay and use the shuttle/parking service again. Tahjmoy at he front desk was very friendly!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. We really appreciate your glowing review about our staff.This will further boost their morale.I am glad the rooms were as per your satisfaction. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
This hotel was great! This the 4th BW (the third BW Plus) we've stayed at during our trip and it was by far the best. The staff was friendly. The hotel and our room were very clean. The breakfast was very good, and Adelita and her staff were very attentive and helpful. It is obvious they take pride in their work. Thanks mucho!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. We really appreciate your glowing review about our staff.This will further boost their morale.I am glad the rooms were as per your satisfaction. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Room was clean and breakfast was great! Lots of options. Looks to be newly renovated. Great distance from the hotel and they offer airport parking/shuttle services. A staff member by the name Adelita was exceptionally friendly. I will be back.
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. We really appreciate your glowing review about our staff.This will further boost their morale.I am glad the rooms were as per your satisfaction. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Adelita is a wonderful breakfast hostess. Her helpfulness and hospitality made our stay very pleasant. This is the second time we have enjoyed our breakfast experience with Adelita, and we look forward th the next time. She is very warm and welcoming.
This is the a very convenient hotel to the airport! They have parking and a shuttle. Relatively quiet! Indoor pool. Very clean. Nice hotel! Good breakfast! Lots of choices. Adelita is terrific! Very friendly! I have had only positive and relaxing stays every time I'm here!
I'm Antonyio, Great Hotel! I have stayed there a lot, and it's great place, the staff is wonderful and courteous, especially the front desk Reshma and Ms. Shirl are the best and the entire staff! Clean rooms, great breakfast, nice pool, Great place!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. We really appreciate your glowing review about our property.Thank you for taking time to do this.Next time i hope you get to experience our breakfast too. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
A clean room that is quiet. Tahjmoy checked us in, we explained our day and she made sure we were away from the chaos. She was friendly and gave exceptional service. The room is clean and affordable in a great location for our event. Thank you so much!
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. We appreciate your glowing review about our property especially about our front desk agent Tahjmoy. Your rating will further boost her morale. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
Love staying at Best Western. Ana was so sweet..very friendly n did a wonderful job with the breakfast buffet. Looking forward to returning next year but not on FRONTIER! We are driving home to Jersey after numerous delays. Mark n Sharon Chew
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us and it will further assist us in raising our high levels of service. I am glad that you had such a pleasant experience with our staff. Your rating will further boost their morale. While we do our best to always deliver a great experience, it appears that we did good at the opportunity to exceed your expectations during your stay. We are delighted you had a pleasant stay with us. It is always a pleasure hosting your visit and we look forward to your next trip. If I can be of assistance in the future, please don't hesitate to contact me at 615-872-0109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western Plus.
The staff was really nice especially the beautiful morning hostess. She signed me up for a Best western membership and gave me and my wife a king size bed. I also have to mention the sweetest person I meet in Nashville Adelita. She made sure that every person eating breakfast was well taken care of and made turkey sausage for me when it wasn't even on the schedule. My wife and I had an amazing experience and we are going to visit another Best Western this evening because this one was so amazing. Thank you ladies. God bless.
Adelita did a great job on breakfast and was very friendly. I had waffles, bacon, and eggs.i also really like the coffee machines that also do hot chocolate. I slept really good the night before and felt refreshed. I would say this hotel exceeded my expectations.
Pros: Phenomenal front desk, very helpful and friendly. Clean hotel and room was clean and comfortable as well. We had a top floor room, so quiet. Airport shuttle was great. I would definitely stay here again. Cons: breakfast attendant, very friendly when she wasn't on her cell phone. Foods mislabeled, no biggie but before getting on your phone, talking and texting. Make sure the food is labeled correctly. Then gives me a trip advisor card with her name on it asking for a 5 star review. You will never get a five star review from me when you are on your phone 90% of the time. Place wasn't overly busy but there is no excuse needing to be in your personal phone that much. Breakfast was only open for 3 hours, if phone use is that important, keep it and yourself in the kitchen area so hotel guests don't see you on it so much. Sorry Adelita, no 5 star review for you. Luckily the other staff members made up for your mistake.
Adelita does a great job with the hot breakfast! The breakfast area is clean and the food is fresh. We always look for an indoor pool and continental breakfast when booking a hotel room. The pool is nice and warm!
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Front desk clerk unprofessional and dressed unprofessional, not all amenities were in the room, floor sticky, asked for a low floor got the top floor. Elevator out of service and had to go up and down 4 flights with luggage
Thank you very much for making time to give us feedback. We're really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again.
The room was very clean and had everything you would need (apart from a safe, sadly). The bed and pillows were great – extremely comfortable. The breakfast was spot on – Adelito did an outstanding job, making sure you were warmly welcomed and everything was well stocked. The staff, in general, are very warm and welcoming. A shout out to the housekeeping manager and her staff who work tirelessly, and are very friendly. The area has a range of options for food in easy reach – from pizza at Roma to dine-in at Darfons.
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
The room was perfect, very clean and updated. The bed and pillows were great! They served a wonderful breakfast, from cereal to hot breakfast food. The staff was very friendly and accommidating. I would definetly go back if we are ever in that area again.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Room was comfortable and clean. Check out is 12:00 noon (a little later than most hotels). Couldn't get the coffee maker to work, but good coffee at breakfast. And Adelita, the breakfast stuff was amazing!
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Adelita made breakfast and she was wonderful. My husband spilled juice on the floor and she was kind enough to clean it up quickly. She was very friendly. The sausage was great. This hotel is a good value for Nashville and not far from downtown.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Very nice hotel. Perfect for what we needed. Had a really good breakfast,which you don't see anymore. Adelita ran breakfast and was super friendly and kept everything running well and made sure we had everything we neeeded and that we were done before closing. She was great. Frint desk also super friendly. Overall great experience,we'll be back.
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Nice hotel, clean great breakfast. Staff very nice and friendly. Adelita at the breakfast bar was very helpful.,abd pleasant. We did have a couple weaks in the tub and the sink in our bathroom, but they were there to take care of it.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
The people working at this hotel are amazing. Thank you to everyone for the amazing experience. Adelita did amazing with breakfast and the rest of the staff was very welcoming. The only concern we had was that our AC was leaking condensation and creating a mildew smell in our room. Hopefully that is addressed for the next guest.
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Conveniently located near BNA airport. Staff was friendly, Breakfast is basic but nice. Beds had very tall mattresses. So may be challenge for short people. They have indoor pool, which we did not have time at hand to use.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
The hotel staff are very hospitable and accommodating. Breakfast area was well stocked and fresh. I loved the waffles with peanut butter! Hotel near the Airport and it wasn't noisy at all. They have an indoor/outdoor pool but I was too busy to enjoy. Maybe next time!
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
We love this hotel for many reasons. Short distance to Broadway, free airport shuttle, complimentary breakfast, clean rooms and friendly, helpful staff, Adelita, Reshma Nadar, Sheryll, and Tiffany H.
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
After 5 hours waiting at the airport, and our flight being cancelled, Best Western was our rest after a horrible day. The attention was great since we arrived, the night receptionist spoke spanish, and was really kind to us. All the bedroom was clean; the bathroom clean, and beds were comfortable. The breakfast was amazing, Miss Adela was the nicest person ever, she was very kind and pending if we wanted something else. At the time of the check out, the morning receptionist was also very nice. Everything was good.
The room was clean and well stocked. The bed was very comfortable. We arrived after midnight and Jason was VERY pleasant while checking us in. When we got to the room I found we had a Keurig coffee maker for morning coffee (hooray) but all the coffee pods were decaf (boo). Jason searched and found us enough to get us thru the morning (hooray!!). I felt he went above and beyond (many people would just have said-sorry we're out). I will definitely stay here again when traveling thru Nashville!
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.
Breakfast was delicious. Plenty to choose from between hot and cold options. The best part was Adelita! She was always quick to help, even anticipate, our needs. It was a wonderful way to start the day.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Adelita made the best breakfast! Room was clean. Desk staff very nice. Shower leaked. I would come back. I don't like this minimum of 200 characters because I don't have anything else to say it but here I am talking so it will let me move on.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Nice and clean hotel. Well located and accommodate. The breakfast is really good with a lot of options. Also the employees are so kind, helpful, specially Adelita. She helps with everything we need. Thanks!
I researched over 50 hotels when looking for a place to stay in Nashville. In our price range, across the board, Best Western had the best reviews for cleanliness and service. This hotel didn't disappoint. The room was beautiful and very clean. The bathroom toiletries were a nice touch as was the in-room Keurig machine and pods. The beds were a bit firm for our taste, but the sheets were soft and the pillows comfortable. An additional blanket would have been nice. The only negative is that the towels were quite scratchy. The room was quiet, we did not notice the airplane traffic or noise in the halls. We ate the complimentary breakfast both days we stayed. There was a nice variety of items to choose from including Belgian waffles, scrambled eggs, two types of sausage (and one day bacon), FRESH fruit, yogurt, a variety of pastries and breads and juices to choose from. The lady who was in charge of the area (I think her name was Rosie) was very friendly, greeting every person with a smile. She did a wonderful job keeping the area stocked and clean and even offered to take dirty dishes when people were done eating. She showed a lot of pride in her job. The different people working the front desk were always friendly and attentive. My son enjoyed swimming in the pool (Indoor/outdoor) and it was nice that towels were provided. The location of the hotel was convenient to both the airport and getting on the freeways to travel to the various attractions. We would definitely stay in this location again.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Love staying at Best Westerns they are always on point. Had a wonderful trip and stay here. I'm glad to be apart of this organization. Thanks a lot for good customer service and housekeeping. Blessings to you all
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Enjoyed our stay at the Best Western Plus Nashville Airport. From check in being so easy and the friendliness of the staff. Adelito prepared an awesome breakfast, with anything that anyone would want for breakfast. Thanks for a great time in Nashville.
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Quick drive to Opry and General Jackson. Easy drive to Broadway and all the great honkytonks. Staff was great upgraded to king suite, real comfortable. Used the fitness room and pool, both were nice. Will stay here again on our next trip to Nashville. Oh, only two minutes from BNA.
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Everything was organized and sanitary. All the amenities were provided. The staff was A+. Adelita provided excellent service. We were provided with an ample amount towels. The TV remote control was on low battery, outside of that, everyone that arrived here with me was very pleased with the hotel and the layout of the rooms. The location of the hotel put you in close proximity to everything to make your stay even better.
Very great and warm welcome by staff upon checking in. During our stay the staff at the desk on duty were all very friendly including the manager on duty. They all made our stay very enjoyable and comfortable especially when my family were recognized when we passed the front desk. The staff in the restaurant (although only for guests' continental breakfast) was very attentive and ensured that the food provided were always continuously replenish. Rooms were very clean, tidy and spacious great supply of linens. Beddings were very plush and pillows also. Although we did not use the pool but did visit the area quite a few time with out grandson, who enjoyed the few tours, I must indicate that with both an indoor and outdoor connected pool - that was truly a plus for the hotel. The only somewhat issue my wife has was that the beds were a bit too high although she is 5'+, I would also have to agree with her concern. I am not sure if Best Western and and will attempt to address this matter, since I am sure this is not the first and last concern that guests has expressed about.
Our stay at Best Western Plus was fantastic! Everyone has been delightful! I love breakfast, and Adelita is the BEST breakfast hostess ever! We will definately choose Best Western Plus in the future!!
I called to get specific directions, as I have an eighteen wheel long car carrier and Sheryl was excellent and precise on direction and parking, when I checked in and thanked her for being exact she was very humble and said it is her job , she is a very valuable employee , check in was smooth and efficient, Thankyou
We had a great stay at this hotel! Our room was nice and clean. Adelita was absolutely fantastic and very attentive during breakfast every morning. Next time we visit Nashville we will be staying at this hotel again!
Best Western Plus Nashville Airport is refusing to compensate us for the inconvenience of moving our room, loosing a whole day of vacation due to this situation with black mold! And contaminating our belongings by putting a fan on the mold without ventilating the room. If you have issues with this hotel they will not refund or discount your stay!
Our stay was wonderful. Adelita was so helpful and went above and beyond to make sure we had everything we needed. The outside pool area was very hot and some umbrellas would be wonderful in the area.
Lovely, clean place to stay. My daughter and I stayed here on a trip to see Beyonce. The price was reasonable enough for what was going on and the location. They provided shuttle service to & from the airport, which was a determining factor in where we stayed. In the 2 nights we were there, every staff member we encountered was friendly and helpful. Standard hotel breafast choices, and we loved the mini waffle-maker as opposed to the standard one. My daughter and I were able to split to save time instead of waiting around for 2 separate waffles that we probably wouldn't finish. We will definitely stay here again.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
In a travel world where I have gotten used to bad experience, it was nice to stay somewhere where the staff actually tried to make the stay a good one. Room was cleaned every day, breakfast was good and Adelita kept the area clean, and the front desk staff was always friendly. A rare experience these days, so thank you for a nice stay. Overall rooms were fine, nothing special. They did supply more towels than I am used to lately, thank you for this. Again, standard hotel made much better than average by a great staff and management.
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Nearly search before stand. Here they have break-ins often your car window will be smashed before you know it! They posted a sign, and that's all they will do. There is absolutely no security and one night auditor to is in no way, shape or form like security. We stayed here and there was 12 to 15 cars windows smashed out, and they did this in the matter of seconds. It takes too long for the police to get there. It's impossible to catch the juveniles doing this. They are driving a white car. I repeat do not stay here. It is not worth not gettingsleep to watch your car!! Unsafe!!!!!
We did not have any vehicles smashed or broke into recently. I'm not sure what hotel you are talking about but it was not this one.
Alrita and Sheryl both went above and beyond for me at my stay. Nothing with breakfast after my flight was delayed but they cut me a great deal after everything unfortunate happenedGreat breakfast, great service
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
The staff was so welcoming...literally everyone we encountered from housekeeping, the front desk and Adelita at the breakfast bar. The rooms were immaculate to the point that we actually stayed an extra night because the experience was so good. I loved the unique indoor/outdoor pool and the Nashville decor. The rooms are thoroughly cleaned each day and I loved the equipment in the small but useful fitness center. We will stay here again!
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
This hotel was a bit less than expected for Best Western Plus. This was the last stay on a 14 day 6100 mile road trip and compared to other BW+ we stayed at on this trip, this location is good, but definitely not great. Pros - separate sink and mirror from toilet and tub/shower, spacious clean room, bathroom vent Cons - not enough parking (had to park next door in school parking lot), small TV, somewhat impersonal desk staff, uncomfortable and very high bed, uncomfortable pillows, light blocking shades let in too much light, breakfast was hardly acceptable with few choices
Dear customer, Thank you for taking the time to share your appreciation of our hotel. We are sorry to see that you were not fully satisfied with your experience. We apologise for the inconvenience. We'll have a discussion with our team about this. We were surprised by your feedback on the bedding, but we will take your comments into account to improve our services in the future. We understand your disappointment regarding the lack of parking in the immediate vicinity of our hotel. Unfortunately, as you mentioned, we do not have the possibility of offering alternatives at the moment. We hope to regain your trust during a future stay. Amy Reynolds I General Manager I [email protected] Best Western Plus Nashville Airport 911 Airport Center I Dr. Nashville TN 37214 P: (615)872-0109 I F:(615) 857-1990
We have stayed at this location several times when we were flying out of Nashville. The staff are very friendly and helpful. They know the area and gave us tips on good restaurants which we went to and enjoyed. The rooms are clean and comfortable. They are an excellent place to stay. We used the park and fly service which was also very good!!
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Hotel was awesome. Staff was all smiles. Great place to stay. Close to a ton of restaurants and airport. Shuttle was awesome. All staff members were 1st class. The mrg. Was very helpful with making we were on the 5 am shuttle to airport, the drive was awesome and very upbeat.
. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
I used the 800 reservation # to book our room. The room was booked for the incorrect date in which I was charged. I called to get this corrected. They listened to the phone conversation where they said it was my fault. I asked to hear the recording which I was told I could not. I also brought this to the attention of the General Manager for the property, Amy. She said she would do what she could and call me back which she did not. Very dissatisfied with my experience with your 800 #. The hotel was fine.
Good morning, I am sorry that this misunderstanding happened. As you mentioned, the incorrect dates where reserved by you and we were unable to change the dates after the original check in date had passed. Again, I am sorry this happened and I am looking into the matter.
Clean hotel with comfy beds and clean room, good breakfast and clean eating area, the breakfast hostess was really sweet, front desk staff was accommodating with questions, we felt safe parking at this hotel, easy access to the interstate
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
The room was very clean. The staff was extremely courteous and very professional. The stay was great. I came to Nashville for my daughter's wedding,and the staff was very helpful in helping me prepare. I would highly recommend this hotel as a place to stay when visiting this area.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
After checking in and parking my car I was walking down the sloped sidewalk and my feet slipped out from under me and I landed hard on my right side and back .( I am 70 years old) There was a gentleman nearby talking on the phone and he saw me fall and came over and helped me up. We then noticed the sidewalk was recently painted with what appeared to be gray floor paint. The walk was like a sheet of ice since it was wet from rain. Both the gentleman and I were surprised how slippery it was. I went and talked to the manager at check in (I was dripping wet from my shirt to my pants). I told her what happened and all she said was "I'll talk to the maintenance man." Not once did she ask if I was ok or if I needed any help. I requested to have it recorded and she gave me an incident form to fill out. I reported this on the hotel's web site and received the "form letter" response. The condition of the sidewalk was upsetting enough but the attitude and uncaring response by the manager was very dehumanizing.
Dear valued guest, Thank you for sharing your feelings regarding Best Western Plus. We are very sorry that your stay with us was not up to your expectations. We are sorry to hear that the service provided by our team did not live up to your expectations. Our customers generally appreciate our service. Although excellent, most of our customers appreciate our location for the calm and tranquility of our environment that contend the reason for their coming. We hope to have the pleasure of welcoming you again and changing your mind about our service.
The hotel was very clean, including the rooms we stayed in. The beds here were definitely very nice. Adelita was also very kind and helpful, being very accommodating, including letting us know she was going to close the breakfast and asking if we wanted anything.
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Room is fine. Nice bed. Clean and fresh looking. Check in was excessively slow. Desk clerk was alone and several people were trying to check in. Waited 15 minutes to get to me. Took another 10 to get checked in even though I had a reservation. Then had to register car to stay parked for 2 weeks; took another 5 minutes. A lady behind me took 25 minutes to get checked in. Hotel should have more staff on duty at peak times. Not acceptable.
Thank you for taking the time to leave this detailed comment. Thank you for taking the time to write this comment. Whether it is positive or negative, it will help us improve.
We've stayed here a couple of times now, because the rate was right and it was close to the airport. Both times first day was pleasant enough and room comfortable enough. The first time the woman who arranges for the transportation was extremely rude. Trying to get back from the airport. The second time the shower curtain rod was broken in the shower. Water went all over the floor. Everything else was very nice and we would stay here again.
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
This hotel is in a great location near the airport and near our son's family, so it works out perfectly for us. The shuttle service is great and the drivers are kind and efficient. Autumn , at the front desk, was very helpful and pleasant.
Hi Joan, Thank you for taking the time to review our hotel. We are so happy that you enjoyed your experience with us. We look forward to serving you again. Thank You, Autumn Long
Comfortable, clean and convenient to airport. Super nice staff. Autumn at front desk was especially pleasant and helpful. Refrigerator in room and full breakfast were nice perks. Will be staying here again.
Hi Marie, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Smooth check in process. Showed up early and Autumn at the front counter made sure everything was as painless as possible to get me into my room. If you need a place close to the airport I would recommend.
Hi Nomad, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Autumn at the front dest was so sweet and helpful! Our flight got canceled and she told us all about the shuttle and made sure we were all comfortable for our stay! Would definitely recommend this place and autumn
Hi Malory, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
We always stay here when we visit Nashville. The hotel is not far from Broadway. The hotel is very clean, nicely furnished rooms and a complimentary breakfast each morning. Also coffee maker in the room. Upon arrival we were greeted by Autumn at the front desk and we appreciated the quick check-in process she provided us. We found the room rates to be the best around the area and we will continue to stay here when visiting Nashville.
Thank you for taking time to share your feedback with us regarding your recent stay. We are delighted you enjoyed our central location, cleanliness and breakfast. We are very fortunate to have Autumn on our team and she will be thrilled to hear of your your compliment. We will see you on your next trip to Nashville!
We highly recommend this hotel for anyone visiting Nashville. Hotel is not far from Broadway and the room rates are very reasonable compared to others in the area. We always stay here when visiting Nashville. Clean rooms, complimentary breakfast and friendly staff. Upon arrival we were greeted with a smile by Autumn as she completed our check-in
On behalf of all us here at Best Western Plus, thank you for the kind words. We are so glad you enjoyed our convenient location, breakfast and exceptional staff. Autumn will be very pleased about your compliment! We look forward to serving you again when you are in Music City!
I had stayed one night qt this hotel. The check-in & check-out was friendly & quick and Autumn especially was helpful & professional. The room was tidy & perfect for my needs. I would gladly stay here again.
Hi Pdeanna, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
This was our second time in Nashville staying at Best Western. The King suites are excellent, comfortable beds, and pillows and all the amenities you'll ever need. The staff is exceptional, especially Autumn at the front desk. We had a delicious breakfast all three mornings we were there, thanks guys. It's a great place to take a get-away and just hit the reset, you won't be sorry…
Thank you for your wonderful review! We are delighted to know you enjoyed our beautiful property and hospitality. Autumn is such as asset to our team; she will be thrilled to hear your kind words. We look forward to serving your again when you're in Nashville!
Autumn and all the staff is the reason our experience was great. Very friendly, helpful, and efficient! Thank you for helping us with a smile on your face. The portable cribs were a huge help and the kids really enjoyed the pool.
Thank you for a wonderful review! Autumn and the team will be happy to hear you enjoyed their hospitality. Please come see us again when your travels bring your to Nashville!
His flight was delayed. He booked the reservation in his name only. One call by him to Autumn and the problem was solved. After arrival and showing proper ID, in the room super fast. Autumn also assisted me with some printer issues at the Lobby Business Center. We will 100% stay here on our return trip. Thank you, Autumn!
Hi Anna, Thank your review and we hope to see you again soon. Thank You, Autumn Long
My visit was very nice. Clean, comfortable, nice rooms, good breakfast. The staff is very friendly and helpful, Autumn at the front desk was very friendly speedy check in with our any problems, and very pleasant person to meet. I would recommend staying here.
Hi Timothy, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Super clean rooms. Excellent breakfast! Friendly staff. We've stayed here now twice and the service and cleanliness were top notch both stays. We chose this location for it's reviews and proximity to the Nashville airport. We'll be back!
Hi stores2023, Thank you for you review and we hope to see you again soon. Thank You, Autumn Long
Autumn at the front desk was very polite and helpful i had a very smooth check in. The rooms were very clean and the pool was also very nice. I would recommend staying here again to family and friends .
Hi McKenzie, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
I was very impressed with Autumn at the front desk! She was very accomdating in getting me checked in early, instead of me having to sit in the lobby all afternoon waiting for the normal check in time.
Hi Melinda, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Great customer service, rooms were satisfactory, Autumn is freaking amazing. We drove in from KY & were hoping to get checked in a bit earlier. Autumn made it happen, no problem, no questions asked. Would definitely recommend!
Hi DWH, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
This hotel was exceptionally clean and offered a very good breakfast. I booked it twice once in November and again in December. However, I have given it an average as staff we encountered (apart from the breakfast lady and gentleman who checked us in in December) came across as uninterested and at times unhelpful. The blond lady on reception we saw numerous times going outside the foyer for a cigarette, she checked us out while having a personal conversation on her mobile. The young gentleman who checked us in late one night in November spoke literally only two words, "Name" and "Sign here." We were given no information on breakfast times, booking the shuttle, information on where our room was. It is a shame as again it is a very clean hotel.
Hi Magik, It seems that you were not pleased with your stay with us. I would like to apologize on the behalf of all the staff here at the Best Western Plus for not meeting your needs. We take these matters very serious and will use your concerns as a way to assure that our future guest have a better stay here with us. Thank you for your review and we hope that you will consider staying with us again. Thank You, Autumn Long
The customer service from Amber was on point! Our flight was delayed because of storm Elliot and staff allowed us to check out later to help with the delay in flight. We will definitely be staying here again.
Hi Ashley, Thank you for your review and we hope to se you again soon. Happy Holidays, Autumn Long
I would like to give 5+ Stars to Autumn. She went above and beyond during my check in. Made me feel very comfortable and in good hands going through the process. If she hasn't had a raise in a while I suggest she gets an Xtra bucks an hr. That is if she goes above and beyond on her other duties here at the Best Western. Thank you Matt
Hi Matt, Thank you so much for your review and we hope to see you again soon. Happy Holidays, Autumn Long
Was very pleased with comp breakfast. It was hat and well stocked. Everything was very clean including dining area. Adelita who was the attendant was very friendly and helpful. Very nice experience thanks to her hard work.
Terrible customer service. Front desk was left unattended (seen returning in his vehicle) for over 30 minutes. Nobody answering the phone for airport shuttle service. Fire alarm set off at approx. 11:30 pm, building evacuated while waiting for the fire department...all because a weed party on floor 2. (These individuals came in the side doors while the front desk person was away...no additional staff or security.) No apology from any hotel staff. Spoke with someone who is supposedly in management (not sure he really was)...no apology, just additional rude service. Actually questioned my "times" to see if I was accurate...lol. There are better options available if you are looking for security and good customer service.
Dear Micheal, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm sorry for the misunderstanding, however, I believe I apologized to you and you also received an apology from our cooperate office. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-872-0109. Sincerely, Russ Patel General Manager Best Western Plus Nashville Airport Hotel
Super comfortable beds, great shower, good full breakfast and this is a very convenient location. Autumn at the front desk was very friendly and great with check in and helping us find things. Very nice stay.
Hey there, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
We have really enjoyed our time at this hotel. It is very clean, has spacious rooms and my son was very proud to see they had an indoor pool. Autumn was so nice at check in and made it super easy to register and was very welcoming. I highly recommend this hotel that is only a short drive away from Broadway, Icee at Opryland and the airport. This is our first time here, but would come here again.
Hi Misty, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
I needed to check in early and Autumn at the front desk was extremely helpful in getting me a room right away. As usual with Best Western, this hotel was very clean and the bed was comfortable. I'll definitely be staying here again on my next trip to Nashville.
Hi Ben, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Autumn was very attentive to our needs at check in which wasvquock,easy. Room clean, very stocked with exception of microwave. We used the one in the breakfast area (lobby). Location great for early morning flight plus they have a shuttle.
Hi Sandra, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
The Lady at the front desk named Autum was very helpful. I called the hotel for directions and she guided me in. She even made sure my room was ready when I got to the hotel after I explained how tired I was from the flight. The hotel was clean and the beds are comfortable. Thanks Autum!!
Hi Shaunnan, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
I am a member and the service was good from the moment we walked in the door and got greeted by Autum at the front desk she explained how The hotel was close to downtown area and a lot of places to eat.
Hi OnAir, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
My entire experience with Best Western Plus Nashville Airport was absolutely perfect. Every staff member that I spoke to were very professional and pleasant; willing to go the extra mile, and that is very rare. The front desk agent, Autumn was outstanding; not only did she know how to do her job, and do it proficiently; she had a great attitude. I don't know what I would've done without her; she went above and beyond and made me feel like we were old friends reuniting after many years. This hotel is unique and needs to be the standard everywhere. Thank you for the exceptional attitude and overall professionalism with a little bit of personality thrown in for fun. T.B.
Hi Tamra, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
My husband and I enjoyed our stay here. It is a three star hotel worth a five star review for great service, clean and comfortable rooms and amenities, accessible location ( walking distance to quick service joints such as Wendy's, McDonalds, Panera etc and an uber drive (6km) to Opry Mills Shopping Mall. Our hotel booking was inclusive of breakfast - was a hot one with bacon, fluffy scrambled egg, waffles, sausage, fruits, coffee etc - breakfast was tasty! There was a mini-gym, a pool, and laundromat within the hotel, great to use when passing the time. We have travelled in many US cities and no one beats the friendly and warm service of employees in Tennessee hotels like Best Western Plus. Highly recommended.
Hi Gwattya, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
My company always put me up at the Best Western and just had another great stay there. Many thanks to Autumn and Alysha on the front desk for being so helpful. The breakfast with its waffle maker and nice assortment of eggs and sausages etc is very welcome every time and city I stay in with BW+
Hi Mark, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Fast and easy check in. Front desk staff Autumn was extremely helpful and very fast. We had traveled all night from Minnesota so her fast service was appreciated. Room and bathroom were clean. Showers could use an upgrade. Good hotel and great customer service. Will stay here again.
I would give this hotel five stars. Expedia messed up my booking but autumn did a great job of getting everything worked out. I had an excellent visit, 5 stars to autumn. I believe she is a manager Bret Dye 11/25/02
Very clean room and excellent service! It's not a far drive from downtown Nashville, so it's a great way to save money. The room was a bit noisy but there's not much to do about that. Breakfast was good for continental. Only complaint was that Room Service knocked four different times in the morning, including while we were asleep. My husband had to finish up some work in the room in the morning, so the staff were very nice about giving us late checkout.
Hi Anna, Thank you so much for your review and we hope to see you again soon. Thank You, Autumn Long
Best Western is a great place to stay. Super clean hotel, comfy bed, good breakfast and amenities. Autumn was so friendly and went above and beyond expectations. Autumn is the best! She was always helpful and kind.
Hi Sarah, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
The rooms were a little dated but very comfy and accommodating. The elevator seemed really old but it got us up and down!Autumn at the front desk was very friendly and helpful.The breakfast had good selection but the waffles needed more toppings!Over all it was a good place to stay!
Hi Owen, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
A really nice motel with the right amount of amenities that you would expect for a 3 star rated motel. Very convenient to the airport and Opryland. Autumn at the desk was very helpful. 5 stars for her!
Hi John, Thank you so much for your review and we hope to see you again soon. Thank You, Autumn Long
Great service, yummy free breakfast in the morning. Free coffee in the lobby, indoor pool and outdoor pool, homey lobby. My friend and I had a great visit! Wonderful customer service! I love southern hospitality!
Hi Sharada, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Our stay didn't start off well as our reservation had been canceled the night before our arrival. Thankfully autumn was able to figure out the issue and was able to restore our reservation at the same rate. The rest of the staff was also very nice. Pool setup was unique with the indoor/outdoor connection that we enjoyed.
Hi Chris, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
The staff was friendly. The room was adequate. The facilities good. The room was not bad. It was small and the toilet was slow to flush. The beds were wonderful! Very comfortable and nice bedding. It was also nice to have a Keurig in the room. The breakfast was wonderful! The lady servicing the breakfast area was super sweet and helpful. This room was booked for us by our health insurance since this was a medical visit.
Hi Kchae, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Staff was helpful & friendly. Great breakfast and accommodations. Reasonable rates for the area. Comfortable beds and bedding. Fitness equipment was adequate and could use updating. Would recommend this hotel to friends and family. Very convenient to downtown
Hi Clark, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
the bed was super comfy, room was big and cozy as soon as we walked inside. the workers at the front were incredible, especially autumn she did wonderfully at even just checking out. definitely will stay again!
Hi karrah, Thank you so much for your review and we hope to see you again soon. Thank You, Autumn Long
Turns out that the attractions we wanted were in northeast Nashville and the hotel is in east Nashville. Thus travel time was minimized. The breakfast bar was expansive and kept fresh. Also the breakfast attendant was SUPER conscientious, polite and friendly (BIG tip!)! Room was quiet and neat. Mattress was a tad firm for my preferences.
Hi Michael, Thank you for your response and we hope to see you again soon. Thank You, Autumn Long
This hotel was close to the Nashville airport within a 2 - 3 minute drive. Quiet location, and easy to find. Front desk staff was polite and helpful on check in. Room was clean, beds comfortable. Would recommend this hotel if traveling to Nashville. Free hot breakfast included.
Hi Thmarine, Thank you for your review and we hope to see youagain soon. Thank You, Autumn Long
Breakfast was very good and exceeded our expectations with sausage, bacon, eggs, fruit as well as pastries. Beds are comfortable and the room was very clean. Great value for money for our one night stay
Hi Moira, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
If you're looking for a clean place to stay with a complimentary parking, and breakfast. With a pool and a gym. Then you probably aren't going to find a better value than this hotel. Convenient distance to basically everything you'd want to do in Nashville.
Hi Corbin, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Best service people are so nice I give it 5 stars I'm staying in Nashville and if your looking for a great hotel great price amazing service and clean close to downtown you should definitely check this place out
Awesome easy early check in accommodations with Autumn!! What a sweetheart!!!! Got us rooms on the same floor across the hall. Great location and clean beautiful ground! Will definitely be back for another visit.
Hi Sonja, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
The location for our trip was very convenient. We were not flying, we drove into Nashville, but we spend alot of time around the Opry. Easy off and on I-40 to get everywhere else we needed to go. I was disappointed with a few things. I thought the place needed some generic cleaning attention...door handles, floors swept, baggage carriers wiped down. You can tell when things are not routinely cleaned off. We did not try the free breakfast...we just don't do buffet type food any more. I'm a gold member and presented my gold member card at check-in, but no acknowledgment by front desk staff of my gold member status. An average stay, just needed a place to bed down while we were in town and we typically stat at BW of HI...and due to a good price, we chose this BW. I would recommend this property...but suggest they clean and sweep more often.
Hi ClickerM, Thank you for your response and we hope to see you again soon. Thank You, Autumn Long
Stayed here for a family wedding in the area. First touchpoint was the shuttle service drone the airy. I called for the shuttle once we had our bag and it was waiting for us by the time we got to the pick up location! Very kind, helpful driver. Check in went smoothly. The room was clean and the air conditioning was very effective. We opted out of housekeeping so I can't speak to that service. Breakfast was very good! Waffle maker, scrambled eggs, biscuits, home fries, 2 kinds of sausage and gravy were the hot items. Variety of pastries, cereal, bagels, yogurt, oatmeal packets, boiled eggs rounded out the meal. The brightest part of breakfast was Anna, the young lady running the breakfast room on weekends. She worked very hard keeping everything stocked and cleaned up even on very busy mornings. She is an asset to the hotel and I hope they realize her value! The only reason I didn't give 5 stars is that ice machine on the 2nd floor needs a good cleaning. There were bits of dirt in the bucket as the ice melted. Aside from that, things were great!
Hi TorugaQueen, Thank you for your response and we hope to see yu again soon. Thank You, Autumn Long
tbh great food. waffles, oatmeal, toppings, grits, fruit, bagels, breads, muffins, toaster, scrambled eggs, bisuits, gravy, sausage, bacon, boiled eggs, cream cheese , cheddar cheese, butter, orange juice, apple juice, cranberry juice, watwr, coffees, teas. great! Autumn was amazing. please give her the recognition she duly deserves such as a raise, promotion, and/or pizza party. she told us she was employee of yhe year, but she should employee of a lifetime. God bless her, God bless nashville, God bless Best Western. the BEST!
Hi Jesse, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
I want to give Adelita a huge thank you! She was the sweetest to me at the hotel. The breakfast set up was superb, she was accommodating, helpful, very informative and a sweetheart. I want to thank her for her wonderful hospitality
Hi Msfoxjt, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Autumn was fabulous! She was able to get us a last minute hotel room. She also offered us to become Best Western members to get a reduced rate. She informed us of the Airport shuttle and downtown shuttle times.
Hi ssfiris, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
The concierge was so friendly, accommodating and efficient. Her name is Autumn and we adored her. We would definitely stay here again. The breakfast service was amazing and our room was great. We love the indoor outdoor pool. We are so grateful we found this place. We got stuck in Nashville on our way home to fort Myers with hurricane Ian
Hi JaeMarie, Thank You for your review and we hope to see you again soon. Thank You, Autumn Long
This hotel is so nicely located right between downtown Nashville and the airport! The shuttle service is amazing and helps make for a stress free experience getting around the city and the airport. The front desk staff, Autumn, made our whole experience so much better, we had a super early flight and she helped us with getting an early check in. The free breakfast is pretty good too! Will for sure be using this hotel for any future visits to Nashville.
Hi Jessie, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Autumn was so nice and helpful. Everytime I called she was polite and always helped me find my answer to what I was looking for! Then when I checked in she was the same kind helpful person! I appreciate her being kind in a world that so many are not!
I stayed here for three days and the front desk receptionist,Autumn, was the nicest lady ever. She helped me with all the questions I had and was very sweet,helpful, and understanding! The hotel was very nice.
Me and my co-workers do contract work for BNA from time to time. We normally stay at another local hotel but it was booked for our dates. I chose Best Western Plus due to its location and newly renovated status. We were not disappointed. The hotel was great and freshly renovated. It is close to all sorts of fast food, sit down restaurants and the airport. It has shuttle service also. The king rooms were very spacious, comfortable, updated, and clean. Adelita handles the breakfast area and she is Amazing! Her friendly smiling personality will help start your morning off great. There is a great selection for breakfast of hot and cold items to satisfy any picky eater. (Very fresh and delicious) Overall we have found a new hotel to stay while working at BNA.
Staying at Best Western Plus Nashville Airport Hotel will give an experience you want. From a warm welcome with a smile from Autumn to a stay in a comfortable bed and clean room from housekeeping………..
Hi Steven, Thank you for your response and we hope to see you again soon. Thank You, Autumn Long
I appreciated the responsiveness and patience of Autumn at the front desk for my requests during my stay! Being treated so well has won my loyalty and I will choose this hotel for my upcoming stays. The parking lot, outside entrance, lobby, hallways, elevator and rooms were very clean, and I consistently saw housekeeping cleaning the property with a pleasant greeting as I walked by them. I was not able to enjoy the breakfast but it smelled wonderful as I walked by the lobby. Very close to the airport, but quiet, as it does not seem to be on popular flight paths - I did not hear aircraft flying overhead or nearby during my stay. Within a 1-2 minute drive of several food choices, gas stations, and good proximity to major roadways. Very easy to navigate to downtown and other surrounding similar areas for excellent dining and shopping experiences.
Hi Trvluv, Thank you for your awesome review and we hope to see you again soon. Honored, Autumn Long
Lovely Hotel! Autumn at the Front Desk was terrific! Great I location close to the airport and downtown. Very clean spacious room and bathroom. We needed a mobility shower and it was bright and spacious. Breakfast was filling and service quick.
Hi Roving, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Front desk clerk Autumn was very pleasant and very accommodating. Rooms were clean and spacious location was great short commute to airport. Free parking which was definitely a plus. Definitely will be back.
Hi Tenaciousladyeve, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Autumn at the front desk was so nice and accommodating . Really great and smooth check in. She left me check in early and arranged my shuttle to the airport for the next day. Good value . Clean hotel. Good WiFi. Would stay here again for sure . ⭐️⭐️⭐️⭐️⭐️ For Autumn and the Best Western Plus !
This hotel was very clean. Convenient location to the airport and not to far from downtown Nashville. Spent 2 days here for business. This was my first time staying in a Best Western Plus hotel. Autumn at the front desk was friendly and very helpful in getting my stay added to my new rewards number. There is also free breakfast in the mornings and a shuttle to and from the airport.
Hi Alishanicole, Thank You for your response and we are pleased that you are happy with your stay with us. We hope to have you stay with us again in the future. Thank You, Autumn Long
Tired after a 5 hour drive, I was immediately greeted by the ever helpful Autumn who graciously and effortlessly got us checked in and up to our wonderfully modern and chic rooms! Will be back for all future Nashville shenanigans!
Hi Notorious, Thank you so much for your review. We look forward to having you stay with us again. Thank You, Autumn Long
The rooms are very clean and Autumn at the front desk was incredibly helpful and nice! Highly recommend a stay here at Best Western Plus if you're visiting Nashville. Can't beat a solid mini fridge, Panasonic TV, and a nice desk to work from after a night on the town.
Hello Bowmer, Thank you so much for your review. We look forward to you staying with us again. Thank You, Autumn Long
Upon check in I had to wait while Autumn finished texting something on her phone. Then when I did get her attention she unapologetically could have cared less if I had any questions about the area or hotel amenities. I asked about the times for breakfast and her answer was it's on the wall....I asked if she had any recommendations for downtown Nashville and she said whatever you want to do. There was what appeared to be blood splatter on the ceiling...check room 224. I asked for coins for the laundry and they said they don't do that and that the laundry facility is handled by a third party. I would have to walk to walgreens...so I did. Then as I was walking back through the front doors the guy with a bank bag was dishing out quarters for the laundry. So baffled by the whole experience.
Hello Jacks, Thank you for taking the time to leave a response and it seems that you were not satisfied with your stay with us. We take concerns such as yours very serious and we will take proper steps to assure that these types of issues do not occur in the future. My Apologies, Autumn Long
Loved that we were able check in early! Autumn was great checking us in. Hotel was was very clean and smelled great. Pool was a great size and my kids loved it. Great stop on our 16 hour drive to the beach!
Autumn did a great job on taking car of me during my stays here at best western plus Nashville airport she deserves 5 stars for customer service she is very great with customers I recommend everyone to stay here
Hi Robert, Thank you for your response and it was a pleasure giving you a pleasant stay here with us. We hope to have you again soon. Thank You, Autumn Long
When we travel to Nashville to visit Broadway, we choose this hotel! Great rates, complimentary transportation to and from airport, very good complimentary breakfast, clean rooms and just a short trip to Broadway. Everyone is always extremely friendly and helpful. This visit we were greeted with a smile by Autumn at the front desk. She got us all checked in for our stay. Highly recommend this hotel.
Hello, Thank you for your response and we hope to see you again soon. My Pleasure, Autumn Long
This was a very nice hotel and Autum was helpful. I was very pleased with the room. It was clean and nice. They allowed me to park my car here during my trip since I was leaving the next day from the airport. The charge was 10 dollars per day and cheaper than the airport lot I was going to stay in.
Hey Luke, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Autumn was great! Great customer skills. Helped us get a place in a matter a 2 minutes. The place was clean and the people were nice. We will definitely stay here again. 10 out of 10 recommend. Easy accessible
Hi Elnino, Thank you for your review and we hope to see you again. Thank You, Autumn Long
Our family came to Nashville to see my wife perform at the Grand Ol Opery. We arrived late and stayed here. It was clean and affordable. The employee Autumn is awesome! We love the pool that is indoor and outdoor. Thanks
This hotel is not fancy but perfect for a night near the airport. It is very clean; Breakfast was very good. They have a shuttle from and to the Airport. I was new to Uber and did not know what I was doing. Autumn on the front desk was vey helpful.
Autumn provided me with the highest quality of customer service beginning with my initial call. She was very knowledgeable as well as friendly she basically answered every question that I had before I could even ask. My check in time was very prompt and because of her professionalism I will definitely be returning for many more stays throughout my business tenure… Thanks Autumn ❤️
Hi Chris, Thank you so much for your your review and it was all my pleasure to serve you. We hope to see you again in the future. My Pleasure, Autumn Long
Stephanie was very understanding of my needs and took very good care of me. She is amazing. This hotel is very nice. Need a little work on their breakfast. But they do have breakfast. All the staff was great!
Hi Phyllis, Thank you for your review. Stephanie is a true gem and a wonderful asset to our company. We are very pleased that you enjoyed your stay with us and we hope to see you again in the future. Thank You, Autumn Long
Best customer service (Autum) really clean and comfortable hotel food was great clean and warm inside/outside pool looking forward to re stay hotel located nearby airport convenient and nearby many food places .
Hey Bayan, Thank you so much for your review and we hope to see you again soon. Thank You, Autumn Long
Autumn was very accommodating at check-in, really neat indoor-outdoor pool, very good breakfast, comfortable beds and the shower had great water pressure - no water pressure is as frustrating as an uncomfortable bed at a hotel IMO. I would definitely stay at this hotel again.
Hello bexlj, Thank you for your response. We look forward to seeing you again soon. Thank You, Autumn Long
We had a large group visiting the BW in Nashville. Autumn rolled with every request and handled our group with ease. She welcomed our rowdy gang to enjoy the pool. We had a great afternoon because of her.
Hello MelissaK, Thank you so much for your review and it was my pleasure to serve you guys. My Pleasure, Autumn Long
Several of the hotels in the airport area are less than appealing. This hotel was beautiful, clean, and I felt very confident leaving my car for the park and fly option. It was very well lit, you could park your car anywhere in the parking lot so we parked by the front door, and we had no issues at all. I will definitely stay here again!
Hi Odyssey, Thank you for your review and we look forward to seeing you again. Thank You, Autumn Long
Our pool was down at the Quality inn, so we spent the day at the Best Westerns, Autumn at the front desk was absolutely phenomenal! Top notch customer service! This hotel and pool were clean and neat!
Hi Mnoble, Thank you for your response and we are happy that you all enjoyed our pool. We hope to see you again. Thank You, Autumn long
Southwest canceled our flight at 2am. We booked a room on the 1-800 number and confirmed it with a CC. When we got to the hotel they said they did not have of reservation and had already closed the books on the day so they could not rent us a room. We were turned out and had to walk the streets looking for a room.
We had fun! Autumn who checked us in was so nice! The room was clean. The pool was a little crowded in the evening. But In the morning we were the only ones in there, which was nice. Would book again.
Hi Kaylamarie, Thank you for your review and it was all my pleasure to serve you. Honored, Autumn Long
Visited the hotel for a workshop so my lodging was prearranged. A person would not think that a stamp would be so hard to find when traveling. A young lady named Autum was a life saver offering me one from her personal inventory so that I could get my mail sent out. Thank you so much.
Will never stay here again! The smell of mold/mildew was awful- could not even fall asleep. All of our stuff the next day smelled like mold/mildew when we left. Told the front desk about it and she apologized and then in the same sentence asked me to give them a 5 star review because she is trying to be employee of the year. Never again!
Autumn at the front desk was great! Treated us like royalty : ) We are really really grateful For the service and the surprise upgrade. Looking forward to the rest of our stay here and exploring Nashville
Hi Nick, Thank you for your review and it was all my pleasure to serve you and accommodate your stay with us. My Pleasure, Autumn Long
I was traveling to Nashville for a conference and needed a motel at my state's government rate. Best Western Plus Nashville Airport was the ticket. The room was very clean and well appointed. Good refrigerator, accurate thermostat and a nice bathroom. The motel has a pool that is both indoor and outdoor. Parking is free and plentiful. The free breakfast is a good standard Best Western breakfast (eggs, potatoes, sausage, biscuits and gravy, cereal bar, hard boiled egg, bagels and bread, yogurt, juice and coffee and more). The kids will love the waffle maker. For those who need to use Uber or Lyft there are plenty and quick. Nashville is easy to get around and not that big. It is a quick ride to Broadway or Percy Priest lake. The Grand Ole Opry is a 10-15 minute drive. Complementary airport shuttle. The staff are wonderful - front desk and housekeeping.
Hi Matthew, Thank you so much for your review. We hope to see you again in the future. Thank You, Autumn Long
Check in was fine but check out person gave zero concern about our input. Asked for a receipt, she said it would get generated when I put our cards in the bowl. Did not show listening skills at all. Loud party in the parking lot until 2-3a.
Hi There, Thank you for your review and it seems that your stay with us did not go so well. We do our very best to assure that our guest get the five star service that they deserve. I will pass these concerns along to our team and take the proper actions needed to make sure our future guests do not have the same concerns. Thank you for staying with us and we hope that you consider staying with us again. My Apologies, Autumn Long
I was absolutely blown away by the impeccable customer service I received at check in from Anthony at the front desk. Breakfast was impressive, as well. Rooms were clean and comfortable. We shall return!
Hi Cole, Thank you for taking the time to write us a review, we really appreciate it it. It is our mission to give our guest the very best and it appears that we were successful at doing so with you. We hope to have you again soon. Thank You, Autumn Long
My family and I had a nice stay here. The location was great, rooms were comfortable and clean. The breakfast was good. Stephanie, the hotel front desk was very nice and friendly. My family and l would definitely return and l would recommend Best Western Plus Nashville Airport Hotel to anyone traveling.
Hi Espight, Thank you for your review and we are looking forward to being able to serve you again. Thank You, Autumn Long
My daughter and myself have been staying at the hotel for the past week. The hotel is lovely and clean, beds are very comfy, rooms are clean and very nice. The staff are all helpful and friendly. The breakfasts are really good , the food is very nice with plenty of choice and fresh. The staff looking after the breakfasts are very good , Ade and Anna are very friendly and pleasant . We have really enjoyed our time here.
Hi Sharon, Thank you for your review. We are honored that you enjoyed your stay with us and we hope to have you again in the future. Thank You, Autumn Long
When I first got at the hotel, the front desk lady Autum was very nice and helpful. If I come back to visit Nashville, I'll stay at the same hotel for sure. The hotel offers a free shuttle to the airport.
Hi Jessica, Thank you for your review and we hope to see you again soon. Thank You, Autumn Long
Autumn was amazing and very helpful she was able to answer any questions we had and made sure we were all set up for our room. The room was clean and we could Always call the front desk if we had any questions or needed any assistance
Hi Taylor, Thank you for your review and it was all our pleasure to serve you. If you are in the area again in the future we hope to be your choice of stay. Thank You, Autumn Long
This hotel was clean and the staff were all very friendly. The breakfast was very good. The front desk person was very helpful and friendly. Five stars to Autumn at the front desk, always there and helpful. We will stay here again.
Hi Phyllis, Thank you for taking the time to write a review about your stay with us. We are anxiously waiting to have you as our guest again. Honored, Autumn Long
The location, staff and food items were above other locations. The lady, Autumn at the front desk was very helpful and provided us with a room upgrade for being recent repeat customers. We had stayed at this location as it was close to the airport and a BW Elite rewards member.
Hello Patricia, Thank you for taking the time to leave a review and for being a valued customer here at the Best Western Plus. See you again soon. Your Friend, Autumn Long
We booked two rooms so our family could take a trip to Nashville with my parents. My dad has stage four lung cancer and after one day the elevator was down for repairs and he wasn't going to be able to access the room due to stairs having to be climbed. Autumn was awesome and was able to find the last room downstairs so we could still stay at this hotel. I am sure she was super busy fielding calls and front desk visits but she was polite, efficient and smiling the whole time. She is fantastic. Will come back for sure!
Hi NikNik, Thank you for taking the time to leave us a review. We are truly sorry for the elevator being a inconvenience for you all. It was my pleasure to accommodate your stay with us and I am happy that I was successful at doing so. We hope to see you here again soon. Take care. Honored to Serve, Autumn Long
Very close to the airport an Autumn at the front was great. Close to dining options and a very nice indoor and out door pool. Very reasonable price for a nice stay and very clean I give it 10 stars. Airport shuttle to.
Hi Will, Thank you for taking your time to write us a review, it is very much appreciated. Thank You, Autumn Long
Nice hotel, close to a lot of stuff. Autumn was helpful and friendly. Breakfast was okay, good coffee. Everything was clean, spacious parking lot, well stocked mini grocery, (drinks and chips). We would stay here again.
Hi Chris, Thank you for your feedback and we hope to see you again soon. Thank You, Autumn Long
I had I great 3 night stay here from 6/18/2022–6/21/2022. I booked this hotel through Priceline. Autumn and all the rest of the front desk ladies were excellent and helpful in answering my questions that I asked them
Hello John, Thank you for your positive feedback and for choosing to stay with us. We hope to see you again soon. Thank You, Autumn Long
The gentleman letted us early check in after our overnight flight. Sheryl helped us find shuttle bus to HOSA event. Everyone is super friendly and helpful here. We are very happy with our stay. We recommend this hotel.
Dear msl8070PJ Thank you for taking time to submit a survey for our property. We are pleased that Sheryl was able to assist you with a shuttle bus. We are happy to know that we were able to make your stay enjoyable and hope that you will choose to stay with us again when you are in Nashville Thank you Andrea Merritt
Came here for the HOSA conference, and since the Gaylord Portland resort was booked full, we came here. Such a great coincidence. Sheryl was extremely friendly and allowed us the check in early, and when we had problems with transportation to and from the HOSA convention, Sheryl helped us sort it out. Very good experience overall.
Dear RypePotato Thank you for taking time to complete a survey for our property, We are pleased to see that Sheryl was able to make your stay successful. We hope that you will consider our property on your next trip to Nashville.
Autum was kind and always greeted us at the door when coming and going. The hotel was very clean and had coffee 24/7 and the breakfast was absolutely amazing. Everyone on staff was extremely helpful and friendly, they were always ready to help anyone who needed.
Hello Emily, We were happy to accommodate your stay here at the Best Western Plus. Thank you for your review and for your being our guest. Thank you, Autumn Long
Autumn at the front desk was cheerful and quick to respond with anything we asked. She went above and beyond when I had left my phone charger at the last hotel, she let me use her personal charger. Can't say enough good about her.
Hi Molly, Thank you for your review. My team and I are pleased that we were able to make your stay a happy one. Thank you for choosing Best Western Plus as your place to stay. Thank you, Autumn Long
The customer service from Autumn was amazing. Clean rooms, good breakfast buffet, all the employees were polite and professional. The only negative is the slowest elevator ever. Other than that both stays here were great.
Hello forestm919, Thank you for your review and for choosing us as your place to stay. Week were happy to have you as our guest and we hope to see you again. My Pleasure, Autumn Long
Hotel, though dated, was spotlessly clean. Mattresses were exceptionally comfortable, appeared like new. Staff was friendly, helpful and accommodating, made us feel welcome and our business appreciated. Complimentary breakfast was good.
Hello gladstone2018, Thank you for your feedback, it is much appreciated. We hope to see you again soon. Thank You, Autumn Long
Good Stay! Only stayed one day. They provided a good complimentary hot breakfast and free shuttle to & from airport. They also provide a shuttle downtown for $10 round trip per person. Staff was great. The only complaint I have is that the room smelt musty and old from the carpet. They need to be replaced. I couldn't stay any longer due to the smell and checked out.
Hi luv2travel72, Thank you for your feed back and we apologize for any inconvenience that may have came about from our property. We hope that you will consider staying with us again in the future. Thank you for your business. My Apologies, Autumn Long
The hotel was very clean and updated. The staff were friendly, professional and personable. Very accommodating. Spacious room. Breakfast dining area was spacious and clean. Great location. Accessible to I40. If we're in the area again, we will stay there again!
Hello Nettie, Thank you so much for your review and for your business. We look forward to seeing you again. Thank You, Autumn Long
great location, clean rooms. A big shout out to Autumn at the front desk, as our flight was cancelled twice she has been very supportive and helped get us situated in the stressful time of dealing with cancelled flights. She went above and beyond for us to ensure we had a room and were comfortable.
Hi Thomas, Thank you for your review and here at the Best Western Plus we know all to well how frustrating delayed and cancelled flights can be. We do our very best to accommodate the passengers and provide them with a place that they can relax their minds at. It brings me great joy that we were successful at doing this for you all and I pray that you made it back to Canada safely. Sincerely, Autumn Long
Autumn at the front desk was very helpful and polite. She was able to accommodate us after some trouble with a booking service. After driving 2 and a half hours on a bike we are very thankful. Will definitely be visiting again.
Hi Ashlee, Thank you for you response and it was all our pleasure here at the Best Western Plus to serve you. We hope to see you again. Honored, Autumn Long
I was visiting Nashville for a weekend and I stayed at this hotel with my family. Breakfast was very good and Otilia was very welcoming. She offered to make me a waffle and it was very delicious. Otilia also keeps everything very clean and nice.
Hello Lorenzo, Thank you for your review. Otilia was smiling from ear to ear when she seen this. Your response truly made her day. Thank you for your business and we hope to see you again soon. Thanks again, Autumn Long
I stayed here on the front end of a girls trip to Nashville. 3 of us were arriving on different flights. I called and spoke to Autumn, who added the first traveller to arrive to my reservation so that she could check in before me. She arrived much earlier than me, and was able to check in (earlier than check in time) and have a needed nap after a 4am start to her day! Autumn had told me that she wasn't certain if this would happen, but that my guest could chill in the lobby or by the pool while waiting for the room! The pool looked nicer than expected for an airport hotel. The gym also looked adequate. The breakfast was just what we needed to start our day. I was thrilled to see biscuits and gravy (but the gravy was a gelatinous, flavourless, meatless disappointment). Thankfully there were other options…waffles! The rooms were nice with comfy beds, blackout curtains, a fridge, and a spacious bathroom. The hotel suites our needs well!
The location is clean and comfortable for our stay. Staff was polite and helpful. Our only complaints were the very loud exhaust fans in both our room and the one next to it as we heard theirs also, and so much breakfast was served with a low number of guests dining that some food was cold. We stayed only to sleep as we were traveling for family business and left town immediately there after, but I would recommend this hotel for a stay in Nashville!
Hi Mthweatt1, Thank you for your response and I will pass your concerns along to our team. We look forward to being able to serve you again soon. Sincerely, Autumn Long
The hotel is clean and all of the staff are so friendly and helpful. Thank you Ms. Jacquelyn for going above and beyond in hospitality, your amazing. We really enjoyed the complimentary breakfast and the morning staff. Very nice stay.
Hello Robyn, We are pleased that you are happy with your stay here with us and we hope to see you again soon. Thank you so much for your review. Happy to Serve, Autumn Long
Hotel is very clean and well maintained. Staff is professional and helpful, great job on getting the airport shuttles there on time. Shuttle drives are great and friendly. Breakfast was very fresh and well stocked with everything you needed.
Hi Mgoddard1, We are thrilled that you enjoyed your stay here and look forward to serving you again on your next stay. Thank you for your business. Thank You, Autumn Long
The great staff is the only positive I can say for this hotel. It is old and not so clean and not in such great condition. I think I would honestly say the worst Best Western I have ever stayed in. Sad
Bonnie, I apologize that our property did not meet your expectations. My team and I do our very best to meet the needs of our guest and it is a real bummer that you were not pleased with your stay. We will use this review as an opportunity to improve the quality of our property for our future guest. Thank you for your response. Sincerely, Autumn Long
All the staff we dealt with were helpful and friendly!! We talked with 4 different front desk staff and all of them were great. Including the famous Autumn who shows up on all the great reviews. Loved the breakfast with the waffles with add-ins and toppings. I wish I could remember the name of the sweet lady that ran the breakfast room. She was wonderful.
Hi Michelle R, I absolutely love getting reviews from our guest here at the Best Western Plus and its just makes my day every time I see my name in one. It really helps me to see when I have been able to satisfy my guest as well as what I can do to improve my service. Thank you so much for your response! Your Famous Friend, Autumn Long
Autumn and Maurice at the Front desk are very nice and helpful and always ready with a smile. My room with 2 queen beds was spotless clean. Bed and pillows were comfortable. I like there was a separate desk space to use. The bathroom counter space was outside of the room with the toilet and shower - which is nice if you have more than one person trying to get ready for the day. The shower spray was nice and strong - not weak. I enjoyed the green tea k-cups supplied in the room with the Keurig. It was great having the small refrigerator - having my own sodas and oj right in the room was good. Did not partake in the breakfast - was in town visiting friends who I had breakfast with. The coffee was good - it was folgers. The maid staff were very nice and helpful if anything was needed for the room - soap, shampoo, tissues, more green tea k-cups. I enjoyed my stay and will return next time I am in Nashville. I chose to stay outside of town to save $. The hotel does have an airport shuttle and there is a shuttle service that will take you downtown. There is only 1 elevator and it is very slow - be prepared for a wait.
Hello Ksmom22, Thank you for your review. Maurice and I are pleased that we was able to accommodate your stay here at the Best Western Plus and we hope to see you again soon. With Appreciation, Autumn Long
Nice room with queensize beds. Clean and quiet. Breakfast is OK! Poolarea has a potential to be better but it`s OK! Reception was very helpful, thanks to Jaquelyn ! Restaurants is 10m walking away! I can truly rekommend this hotel.
Thank you so much for taking the time to share your experience with us. We are happy that Jacquelyn could be a shining beacon to you while you were at our property. If you ever return to the area, we truly hope you will come see us again. We are anxious to greet and care for you. Honored to Serve Timothy Horne General Manager
The Best Western Plus Nashville Airport Hotel was definitely a bright spot on our long Nashville weekend! Our flight got cancelled and the airline was offering vouchers for this hotel. I was ready for disappointment but was so pleasantly surprised! The place was clean, modern and well kept, with a nice warm pool and very good buffet breakfast. The star of the stay was the hospitality extended to us by the staff, Jacquelyn in particular was so kind! After our flight got bumped later than expected, Jacquelyn offered us a later checkout and we relaxed in the lobby sipping coffee while we waited for our airport shuttle. I would definitely recommend this hotel and will not hesitate to stay again!
Hi MikeAndLaurie64, Thank you for your review. It makes us proud that you enjoyed your stay here with us. Jackie prides herself in giving the best customer service possible and your response will put a huge smile on her face. We hope to see you again soon! Thanks Again, Autumn Long
Thank you Autumn for great customer service! Very helpful, kind and easy to work with. Would recommend if staying near Nashville and need a quick ride to the airport. Really fun stay and easy way to end it!
Hi David, Thank you so much for your review and it was all my pleasure to serve you. I am happy that you enjoyed your stay here at the Best Western Plus and that my team and I was able to provide you with the service you deserve. We hope to see you again on your next visit to Nashville Tennessee. Thanks Again, Autumn Long
Great spot near the airport! Great pool! Had our own little pool party. Staff was so helpful especially Autumn! For got a wine key and she helped me get my bottle open! Everyone was so friendly and helpful
Hey Dieven, I remeber you guys and I am happy that I was able to assistant you all with that bottle of wine. Thank you so much for your response and hope to see you guys again one day. Your Friend, Autumn Long
Very clean rooms with perfect service! About 15 minutes away from down town Nashville. Close to the airport and had a good bit of restaurants and bars within a mile of the hotel if you didn't want to get into the crowd. Autumn was a great help!
Hi Chelsey, Thank you for your review and we hope to see you again on your next trip to Nashville Tennessee. Proud To Serve, Autumn Long
We stayed Friday - Sunday. The hotel was clean and well kept up. The gym was small but nice - I got a great workout in on the cable machine. Autumn at the front desk was super helpful. It took us only 15ish minutes to get into downtown Nashville depending on traffic. It's a great place to stay if you want to see Nashville but not be in the middle of all the crowds and traffic.
Steph B, Thank you so much for your response!! I am honored that you enjoyed your stay here and we hope to have you here again on your next trip to Nashville Tennessee. Thank You, Autumn Long
Hotel is tired and can use some upgrades. Check in and lobby were good. Staff were nice. The hotel has a nice warm indoor/outdoor pool (but the window dividing was sagging and needed repair). We had reserved a king bedroom which had a pecular dividing barrier between the sitting area and the bed area. This partition was a nuisance to walk around and divided the space unnecessarily. The sofa in the room was uncomfortably saggy. The lighting in the room had a bluish/grey hue and made the room and the bathroom very dim. Our bathroom sink was cracked. The hairdryer was horribly dirty with old hair in it.
Hi 8angib, Thank you for your review and I will pass your concerns along to our maintenance team. We really appreciate you letting us know about these issues so that we can make the proper adjustments to our property for our guests. With Kind Regards,
The overall experience was very good. We would return again if we go back to Nashville. The overall service was outstanding. The room was very clean and week maintained. The hotel has been updated. I rated this 4 stars because of the continental breakfast. The waffle maker didn't fully cook the waffle. The waffle was uncooked on the inside. It may have been the waffle mix being too thin. The turkey sausage was very dried out and the scrambled eggs were runny.
Jimmy, First I would like to say thank you for staying with us here at the Best Western Plus Nashville Airport and for your review. We truly appreciate your business. I would also like to apologize for our breakfast not meeting up to your satisfaction. Our guest are our top priority at our hotel. We do our very best to resolve any issues that our guest may have with our property and I can assure you that our team will use your review as a opportunity to improve the quality of our service here and we hope that you will stay with us again when visiting Nashville.
The hotel was very clean and the staff was very accommodating. Autumn from the front desk was very helpful when we were checking in and offered us some helpful suggestions. The hotel was exactly what we needed. The room was clean and the while we didn't need our room cleaned while we were there, we were easily able to get clean towels to swap out. The only down sides to the hotel is that they only have one elevator and it's very slow. The free breakfast was good with plenty of selections. The one minor complaint would be to add a second waffle maker. With a 2 minute cook time, there was often a line of people waiting to use it.
Ms. Scmichener, Thank you so much for taking the time to reach out to us and let us know how your stay way. I am thrilled that you had a great stay in our hotel. Autumn is a true gem and she has a passion for people, so I am glad that you had the opportunity to experience that for your self. Please come stay with us again if you are ever in town. In the meantime, have a wonderful day. Honored to Serve, Timothy Horne General Manager
I have been staying at the Best Western Plus Nashville Airport Hotel numerous times in the past three years. I would give this hotel the highest rating plus some because of how clean the rooms are, how nice and professional the employees are and the ease and fast check in and check out by front desk personnel. I especially want to mention that Autumn is the nicest check out person I have ever done business with. I have dealt with her several times and highly praise her and her job performance. The breakfast has a variety of foods and is very delicious. Looking to staying again in a couple of weeks.
Awww! RebeccapT2648MP, Thank you so much! I can't say enough about how much we appreciate your continued loyalty to our property. The fact that you continue to come back and let us serve you is truly amazing. Thank you so much, and I look forward to seeing you on your next trip. Honored, Timothy Horne General Manager
This Best Western Plus has a real advantage over other motels. At this Best Western, Otilia is attending to all the guests breakfast needs. She works really hard cleaning tables and making sure food is prepared appropriately.
Hello, Thank you so much for taking the time to tell us about your experience. Otilia is truly a gem. She is hard working and exceptionally friendly. She truly takes pride in what she does and I am so glad to hear that you saw it and recognized it. I am sure she is going to be really excited when I share this review with her. Thank you so much. Please come and see us again. Thank you, Timothy Horne General Manager
Ww stayed here before a trip. Loved the pool, it was heated and indoor/ outdoor. Had a grrat stay. Autumn was very knowledgeable and helped out with any questions we had. The room was clean and spacious.
Tobijo127, Thank you so much for coming to try out our hotel before your trip. I hope that you had a great time on your vacation. Everyone needs time to get away and decompress sometimes. We are glad that you started that experience with us. Please come see us again. We look forward to it. Respectfully, Timothy Horne General Manager
Autumn was amazing! I called after the airlines instructed us to go to the hotel due to a canceled flight. She was very accommodating and was able to get us checked into a room first thing in the morning! She made sure we were taken care of. It really helped turn our stressful situation around.
Hi, Being stranded at the airport and having your flight cancelled is truly a frustrating experience. I know you would have loved to spend the night in your own bed. However, if you had to stay another night in Nashville, I am glad that you chose to spend that night with us. I hope that your experience was one that will have you come back here again. Hopefully that trip will be a planned trip so that you can truly enjoy this experience without the stress. Respectfully, Timothy Horne
After my flight canceled I needed a hotel . Autumn was very helpful with getting me in earlier so I didn't have to sit in the airport all day. I definitely appreciate that kind of service. The hotel is clean and convenient with a hotel shuttle service.
Thank you so much for taking time to tell us about your stay. I am so glad that we were able to get you in early. Autumn is usually pretty helpful in trying to maneuver rooms so that we can accommodate our early guests. If you are ever in the area again, I hope that you will come stay with us again. Timothy Horne General Manager
We had a great experience at the best western in Nashville. The breakfast was good and the staff were very kind and Autumn at the front desk was very helpful.overall we had a good experience and stay.
Jaredp534, Thank you so much for your feedback. I am proud to serve with an exceptional group of people. Thank you for coming to check out our hotel and our experience. We hope that you will come and stay with us again sometime. We definitely look forward to serving you again. Respectfully, Timothy Horne
The staff was extremely helpful after a stressful day of travel and Autumn went out of her way to accommodate us and our needs! The beds were clean and comfy very close to the air port and they even have a down town shuttle. There breakfast was great.
Connor D, Thank you so much for this review. I am sorry to hear that your travels were stressful that day. However, it sounds like you were able to decompress and recover. Our downtown is an extremely beautiful place (somewhat busy at times). I hope that you enjoyed your time down there as well. Please come back and see us again. We would love to welcome you back. Honored to Serve, Timothy Horne General Manager
Autumn was great and helped us with keeping our bags while we were stuck in Nashville. All of the staff was very kind and helped make us less stressed through the craziness of our flight being missed.
Hi 1shayleen, I hope everything is going much better for you. I do remember that day. Several flights were cancelled and there were a lot of stressed out people. Our hope is that our service was able to calm some of those stresses. I know nothing could do that like being able to finally get home to your bed in your space! However, we enjoyed hosting you while you were here. Please come again. With Sincere Thanks, Timothy Horne
I have had a great stay ,the pool so lovely. I went for breakfast and first time I sat down to eat it just felt like home and everything was perfect. I will be back it's clean and I'm having a great stay.
The whole staffed worked so speedy to help us out on what would be a very stressful morning. Not only did Autumn send the shuttle to come grab us but she was super friendly and very welcoming. The whole team here at the best western plus were lifesavers.
Thank you so much for this review. Autumn is sitting right next to me reading this review. You can imagine that she is smiling ear to ear as she eats her yogurt. She says to tell you "thank you for such kind words." I hope that if you find yourself back in this area, that you will come see us again. Timothy Horne General Manager
Autumn was the most friendly and heplfull front end staff ever. She quiclky arranged for the shuttle bus to pick us up at the airport. She alos arrganed for an early check in as well as offered to hold our bags until the room was ready. Really made the day after having mix up at the airport
Thank you so much for taking the time to tell us about your stay with us. I am so glad to hear that Autumn took great care of you and helped turn your day around. Sometimes travel can get a little hectic, so I completely understand. Hopefully, this won't be your last time staying with us. We have lots more "wowing" to do!!! Timothy Horne General Manager
There was a hiccup with miscommunication from their call center when I called about the shuttle picking us up from the airport after a late flight. Jacquelyn helped smooth over the situation. She was very friendly and helpful. Great customer service!
Thank you for your feedback, We appreciate your stay here at the Best Western, Tiffanie,
This is my first time staying at the BW plus. I normally stay at another hotel in the area while traveling. I would definitely consider staying here again. Other than a few things I would recommend to others,
Thank you for your feedback, we appreciate your stay, Tiffanie,
Had a pleasant check in. Autumn who works at the front desk was very welcoming and helpful. Pleasant person for customer service. I give her a 5 star rating because she was very helpful and friendly, I would stay here again simply because of the warming experience.
Thank you for your feedback , we appreciate your stay here with us at the Best Western, Tiffanie,
Thank you to Autumn for jumping in and accommodating a large group from our flight cancellation! Hotel was incredibly clean and comfortable. Friendly staff. Great breakfast. One mile from the airport and shuttle on the hour. They even have a shuttle into downtown! It's a great way to see Nashville! Will come again!
Thank you for your feedback we appreciate your stay, Tiffanie,
Check in and all questions answered by the amazing front desk Autumn. She went above and beyond! She made our stay the best. I will recommend to ally friends and family.. Definitely will stay again!!!
That is awesome. The true testament of how we did shows, when a person says that they would definitely stay again. We are honored that you thought so much of our staff. Thank you and we look forward to welcoming you back.
The beds and pillows were comfortable. The ac was efficient, perhaps too efficient. Breakfast was excellent as well with a plethora of high quality options. The staff was polite and helpful. Autumn in particular was a blessing.
Thank you so much for choosing to stay with us, and we are so appreciative of the feedback. I know air conditioning is important to me because I love to sleep cold. I am glad that you stayed with us and I hope that if you are in the area again, you will come back and stay with us again. In the meantime, have a great day.
We had a few self inflicted problems and Autumn came to our rescue! The staff is friendly and professional. The rooms are clean the the beds are comfortable and the towels are fluffy. Everyone treated us like we matter! The shuttle was very convenient and Willie was so much help to us! Thank you everyone!!
Thank you for the feedback we appreciate your stay here at the Best Western, Tiffanie,
My stay at this location was overwhelming great. Very clean rooms, good breakfast, and amazing staff. Front receptionist named Autumn was wonderful, made our stressed out situation a lot better by allowing us to book in early at last minute. She is very nice, sweet, and caring. Overall location, rooms, food, service, and staff was beyond great. I truly recommend it.
Thank you so much for your feedback. I am so glad that you had a great stay with us. I agree that Autumn is a wonderful asset to our team. I hope that you will think of us again when you are back in the area. In the meantime, have a wonderful day. Tim Horne General Manager
The staff including the general manager were always available and visiting with guests. Very helpful when looking for tourist activities in Nashville. Clean and comfortable. The lady in charge of breakfast was friendly and served a very good breakfast with many options. The pool was a bit chilly.
Thank you so much for your feedback. I am so glad that you had a great stay with us. Around here, we love people, so we always like to float around and talk to people. Giving suggestions is a pleasure. We know that most of our guests are not from the area, so if we can give a suggestion that helps you to have a more pleasurable time while you are in our beautiful city, then we are happy to do so. I hope that if you are ever in the area again, you will come and stay with us again. For now, I will say see you later. Tim Horne General Manager
No negative things to say. Solid hotel. Autumn helped us check in early since we were coming all the way from Boston and things went perfectly. We hit a little bit of snowy weather so being able to check in right away with no problems was great.
Thank you so much for your feedback. I am so glad that you had a great stay with us. Unfortunately, we have had a lot of back and forth from our weather lately. Hopefully it warmed back up from you before you had to leave. There is a lot to see and do in this great city. Speaking of great cities, I had the chance to visit Boston a while back, so I can attest that you have a beautiful city as well. I hope that if you are ever in the area again, you will come back and see us again. In the meantime, GO CELTICS! Tim Horne General Manager
Awesome room with awesome assistance from Autumn!! She was very friendly over the phone and even better in person. She was very helpful and gave us all details for fun stuff to do and Nashville!! Made it well worth the 16 hour drive haha
SPRING BREAK!!! What a great time of year. Thank you for coming to spend that time with us. I am glad that you enjoyed your stay, but even more I hope that you had a FANTASTIC time in our city. Nashville is a great place to do Spring Break. However, for now, I just wanted to thank you for the feedback and let you know that you are welcome back anytime. Have a great day. Timothy Horne General Manager
Shout out to Autumn....front desk staff member. Super helpful and extremely pleasant. Second time we've stayed at a Best Western in Nashville. We will definitely come again. Mark & Sharon Chew New Jersey
I was greeted and serviced by Autumn! Super friendly, helpful, and professional! We NEED to see more people in this field like her! I'd give more stars if I could. I was checked in and given a room sooner than expected, and the overall experience of the hotel and room was top notch.
Nice hotel, clean rooms and excellent location! Free shuttle to abs from airport is a bonus!! Autumn was most helpful with early check-in and answering questions. Much appreciated!! Highly recommend!!
I very much enjoyed my stay here. Autumn checked me in and was very polite and friendly. She answered all of my questions. The room was clean and comfortable and the convenience center, ice machine, and vending go machines were great and easy to access! I would definitely recommend staying here if you are looking for somewhere in the area.
The staff was all very friendly during our stay helping when we asked. Breakfast was very good with lots of options each morning. We were able to use the breakfast room to meet as a group since we were there with our youth on a mission trip. Definitely would stay here again!
Absolutely love this hotel. Surprisingly I booked the hotel across the street however mistakenly called Best Western Plus & Tatiyana on night shift convinced me to book a room at their facility. Let me tell you I'm very happy I did so. The vibe at night is very safe & homey. Night staff was more than welcoming & was very considerate of our very late checkin. Also an extremely nice full hot breakfast in the morning. Although they're a bit more expensive, weekend prices are definitely worth it .
This is our favorite place to stay in Nashville while in town on business, and Autumn at the front desk is so friendly and helpful! The rooms have always been clean and beds are comfortable. The location is very convenient to the airport and a short Uber ride to downtown. Also there are several good restaurants within walking distance.
Th room was clean and the room temperature was good. The bed was comfortable. The only problem we had was the temperature in the shower. It ran hot and had to be adjusted multiple times. The front desk staff was nice and helpful. We would stay here again. It's a tub shower.
The hotel was clean and offered everything we needed. Pool was warm. Breakfast was typical hotel food but good. Good distance from broadway and opry. The sounds from the planes might bother you if you're a light sleeper but we had no issues.
The room was comfortable and clean, and the beds were great! We appreciated Autumn's friendly welcome when we checked in, and Otilia's cheerful attitude as she served in the breakfast area. She let everyone know that she would help them however she could.
The room was clean and comfortable. The location was super convenient, the hotel offered lots of perks, and Autumn at the front desk took good care of me. I can always count on Best Western for a pleasant stay.
What an excellent hotel - and near our favorite Nashville-area restaurant! Our check in was fast, friendly, and efficient thanks to Autumn! :-) The room was great and the hotel looked like it had been recently updated.
I was pleased with the service from the hotel staff from the time I made the reservation until I arrived. The shuttle drive was professional, courteous, and an excellent driver in bad weather conditions. Autumn was very helpful on the phone, as well as in person. She was helpful and professional. Kudos to all of the staff.
The room was cleaned! I was surprised stayed in a lot of 3 star hotels for a job. The stay was great an they even accommodate my late check in at 2:30am. By giving me a late checkout at 12. Very nice after driving 12 hours! Thanks night crew and Autumn!
Hotel was very clean, they had friendly staff (shout out to Autumn), and they had a nice breakfast. I would definitely stay here again!!!! We arrived very late and didn't get to stay long but would have liked to stay longer to enjoy the pool.
Autumn and another lady behind the desk were Great! I had a very rough morning, and they were very friendly and accommodating. Autumn suggested a nice place to eat nearby. Autumn is an Asset to your Company, and it was a pleasure to stay at this hotel. Everyone was very nice, it was very clean, and enjoyed the pool. Thank you!
After leaving a hotel late in the night because it was not what it said it was online, we came across this hotel. We were immediately welcome with a smile. No questions asked. We received our room keys immediately. The rooms were very clean. Spacious. Even though it's close to the airport, it was very quiet. Peaceful. The breakfast was good. There was a variety of choices. Online it says check out is at noon, but when we called the front desk they said it was at 11. We did ask for 30 more minutes and they gave us until noon. Autumn is the one that was gracious enough to give us an extra hour to get ready to continue our trip. She also made my granddaughters day by giving her a treat. Thank you for a great experience!
Thank you for choosing to stay here with us at the Best Western, we appreciate your feedback. Tiffanie,
Autumn was great! we had a wonderful stay. rooms was very clean, not far from broadway! We will definitely be staying again! I forgot about the free breakfast but it smelled amazing when we was checking out
Thank you for your feedback and we appreciate you choosing to stay here with us at the Best Western, Tiffanie,
We had the best customer service. The lady's name was Autumn. She was great with us. She was extremely nice! I recommend staying at this hotel if you come to Nashville. It is only 4 minutes from the airport. Very convenient.
Thank you for staying here with us at the Bset Western, we appreciate your feedback, Tiffanie,
This was a clean place to stay. Autumn has taken care of us both visits. She's helpful and easy to work with. She was able to help us with shuttles and early checkin. We can't wait to come back! We love that we can take a shuttle to and from downtown. Overall awesome experience
Thank you for choosing to stay here with us at the Best Western, Tiffanie,
My friends and I planned a visit last minute to Tennessee, Autumn helped us as soon as we walked into the hotel with a warm greeting!! She made sure we had everything that we needed and still checked up on us the next day! We will be back!
Thank you for choosing to stay here with us at the Best Western, Tiffanie,
We chose best Western after having a horrible experience with a different hotel. Autumn was extremely friendly with us and made checkin smooth and easy. We will definitely be back Thank you autumn your the best
We appreciate your feedback, Thank you for choosing to stay here with us at the Best Western, Tiffanie,
Autumn at the front desk was great!!! She was efficient and got us situated quickly. Super friendly too!! She had everything set up and ready to go. She also welcomed us with a warming smile and a pleasant hello!
We appreciate your feedback, Thank you for choosing to stay here with us at the Best Western, BW
We come to this hotel after our flight is cancelled due to snow. In the cold winter night, they told us that they have breakfast style dinner for free, which is a life saver considering that we have spent a long day at airport. My son had an online class that evening and cannot came to get food. They said it is totally fine to take the food to the room. Our next day flight is at 6 AM and the shuttle came before 4 AM. The staff are very friendly and helpful. Excellent service.
Thank you for your feedback , we appreciate you styaing with us at the Best Western BW,
The hotel you cam get for an excellent price, their shuttle service is continuous and a very good price, the hotel and the rooms are clean, they have good breakfast and super customer service, especially Carrie
Thank you so much for your feedback, we look forward to your stay in the near future, BW
After 7 delays and 3 cancelled flights because of a snowstorm we realized we had to stay in Nashville. We needed an airport shuttle (for a 6am flight) and this hotel had one-booked! They picked us up within 10minutes of calling and it was a quick trip to the hotel. Quick check in into very clean, nice, updated, lovely rooms. We decided to order pizza after being in the airport all day, the front desk gave us several pamphlets for good delivery options (with coupons!). Unfortunately, every restauraunt that delivered was closed because of the storm, then we called every restauraunt we could walk to but those were also closed(even McDonalds). Frustrated we walked downstairs to grab a few things from the grab and go, but to our suprise the hotel staff opened up the wonderful continental breakfast for everyone because we all were in the same boat. It was wonderful, warm, filling and a very lovely accommodation for all of us stuck in Nashville. We even got to jump into the warm pool after supper to relax before heading to bed for an early flight.
Thank you so much for your feedback we look forward for your stay in the near future, BW
My son had a very late flight this week. I live about 2-1/2 hours away from the airport, so we decided to stay here overnight. I am thrilled with the stay. The staff at night and in the morning were excellent. I received free bottles of water since I was a member. Room was exceptionally quiet and clean. It was literally a 3 minute drive to the airport. Excellent, excellent, excellent. I will be back!
Pefect, Thank you for staying with us at the Best Western, Tiffanie,
Very nice hotel.Beds we're soft and comfy,towels r good,very clean,inside pool nice,best is how helpful Autumn at front desk was.She was very helpful and did her best to accommodate me and she smiled while she did it.Very nice very helpful.
Thank you for staying with us at the Best Western, Tiffanie,
The hotel was clean the pool was nice the front desk lady autumn was super nice. Breakfast was good. Bed was comfortable, hot chocolate was good. Elevators where Clean bathrooms where nice and clean shower was good. My room was clean also.!!
Thank you for staying with us at the Best Western, Tiffanie,
The hotel was clean and the decor was nice. There were a lot of breakfast options and the staff, including the airport shuttle driver, were awesome. I would highly recommend this hotel. You will not be disappointed!!
Thank you for staying with us at the Best Western, Tiffanie,
As we were coming and going along I-40 we stayed in this hotel twice. I am a regular BW Hotel patron and I have to say this is one of the best I have been to. Great location, friendly customer service, great holiday spirit, and updated rooms were clean and comfortable. Add to that the ability to order food and have it delivered directly to the room was an added plus. I highly recommend this hotel for those that want a comfortable and pleasant nights rest.
Thank you for staying here with us at the Best Western, Tiffanie,
Upon our arrival we were greeted by our friendly shuttle bus driver. He brought us to the hotel and was knowledgeable. Kristen and her colleague were friendly and helpful. The hotel room was clean, comfortable and quite. We had a hot complimentary breakfast. We recommend stating here when in Nashville.
Thank you so much for staying here with us t the Best Western, Tiffanie
Very nice property located near airport., very efficient staff…indoor pool and fitness center available. While heading out of town during a move, we decided to stay here in hopes of finding a nice place to stay with comfortable beds as we were tired. The beds were…AMAZING! Extremely comfortable. Hot breakfast served with ample choices .
Thank you for staying with us at the Best Western, Tiffanie,
Great room and staff. Super clean facility. Friendly staff. Autumn was super friendly at the front desk. Highly recommend this hotel. Breakfast was good for a continental breakfast, and was clean as well.
Thank you so much for staying here with us at the Best Western, Tiffanie
Room was very nice and bed was comfortable. New employees at front desk had a few issues taking a BW gift card for part of my stay, but worked hard to get it all resolved before I left. Nice shuttle to the airport. Common areas could use an updating, but that's the case for most hotels in the Covid times. Price was right versus the downtown hotel prices and just needed a bed and a ride to the airport in the AM.
Thank you so much for staying here with us at the Best Western. Tiffanie
All the front desk staff and cleaning staff where very friendly. The room was big and quiet and well cleaned. The cleaning staff and Autumn at the front desk where particularly friendly. Breakfast was included and was actually pretty good.
Thank you for choosing to stay with us at the Best Western, Tiffanie
Hotel did well on check in and staff was friendly, only problem was no wakeup call when requested. Room was clean and very quiet for sleeping. Beds were very comfortable. Breakfast had avery good selection of items. Potatoes were a bit over seasoned but overall very good breakfast.
Thank you for choosing to stay here with us at the Best Western, we appreciate your stay and feedback, Tiffanie
I stay at this hotel about 8 times a year. The hotel is well maintained, and has a great breakfast. Staff is always friendly and accommodating. I am a single female traveling alone and I often return to my room late at night. I always feel safe here. Well lighted parking lot. Also, good selection of restaurants close by. Easy access to downtown and attractions. Autumn was very welcoming and friendly. She made me feel like the regular guest that I am.
Thank you so much for staying here with us at the Best Western, we appreciate you taking the time and giving us feedback, Tiffanie,
Just wanted to say Thankyou to Autumn. She went out of her way to best serve us on our trip. She answered all of our questions and had nothing but an amazing attitude. She made our stay remember-able and amazing. I wish all hotels had an Autumn. Thankyou so much!!
Autumn was absolutely amazing. She has a kind heart and is working hard. She gave me the best service and had the best attitude. It was definitely someone I would want to wake up to in the morning checking me out of a hotel. Such a bright personality.
Autumn was very kind and professional. She made you feel at home. The service was great and she was very kind. The evening staff was also kind and professional. I recommend this hotel and it is close to the airport
Nice room. Great breakfast. Quiet area. My stay was great overall. I booked for 1 night and extended my stay for 2 extra nights. Rooms are clean and staff is very nice. Great hot breakfast and pool hr service.
Thank you so much for your stay, we welcome you back here with us at anytime, Best Western
New Hotel Super friendly staff very helpful when we asked about good places to dine. Hotel & room were immaculate. Everything is brand new. Breakfast was great Large selection to choose from. Room was spacious I will most definitely stay there again
Thank You so much, we look forward to your stay here with us again in the near future, Best Western
Our stay started with a friendly greeting from Carrie, the front desk clerk. She made us feel welcome and efficiently checked us in and recommended places to eat. The room was clean, large and had sitting space. The shuttle starts early and again had friendly and efficient service.
Thank you , Best Western
Office staff is not on the ball. We had to get another key to get into our room on the afternoon of our second day. On a scale of 1-10, I would rate their breakfast a 2. Waffles and tastless scrambled eggs, toasted bagels, and cold cereal. Our room was clean and we liked the firm foam mattress. The best part of our stay is that this Best Western was located close to the airport. Shuttle service was excellent.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Thank you so much BW for having Ms Tiffany Wigmaker on staff as breakfast attendant. After a turbulent business trip Tiffany was extremely easy to smile , very attentive and cordial. She not only blest my day with an amazing smile but she catered to all guest as if they were her family. Thank you so much for lending to a 5 star stay while there a few weeks ago. Sincerely, Kevin
Tori Johnson is definitely the face of the Brand. She is very kind and helpful. The check in process was stress free. I highly recommend this hotel. Very convenient food and restaurants nearby, right by the airport with a shuttle service. Thank you Tori! You have my business.
This hotel is very close to Nashville Airport and has shuttle service available. Rooms are nice, a little small but neat and clean. Front desk clerk, Carrie, was very helpful in so many ways. Friendly and dedicated employee as was another lady that helped with Breakfast. Breakfast was good with choices of homemade waffles, eggs, bisquits and gravry, etc. Nice stay.
Older property that seems pretty well maintained. A little run down but the rooms are in great shape. Front desk is very talkative, but friendly. Very good location near airport and highway. Internet is serviceable, not terribly fast but not slow either. No microwave in the rooms, but there's one that can be used in the kitchen area. Would go in a pinch due to the price and cleanliness.
Carrie at the front desk notified us that my husband had forgotten his insulin and Ipen in the room refrigerator. We had already returned the rental car and were at our gate at the airport with the flight leaving in 30 minutes. The shuttle driver was out so she drove her car to the airport and met me outside with his medication. Service beyond expectations! Lifesaver! The rooms were very nice, the food and bar offerings were great.
We had a error occur with our check in/booking. When I arrived at the front desk the next AM, Carrie was already informed of the situation, and resolved the issue immediately with kindness and understanding. Thank you, Carrie!
Carrie at the front desk was excellent. It was our first time visiting the south and her hospitality and charm was one of the first experiences we had. I chose this location because it was close to everything we wanted to do in the 3 days we had there in Nashville. Broadway and the Honky Tonks and The Grand Ol Opry were on on list of must do's. On our second night my wife lost her phone and Carrie called Nashville PD to see if they could help. To us that was above the call of duty and we really appreciated it. In the end the person that had her phone gave it back to us. After traveling on to South Carolina our return flight home was our of Nashville so again we stayed at this location. Excellent room and friendly staff.
KK did a fabulous job running the breakfast buffet! So often since Covid began, hotel breakfasts have either been shut down or minimized to cold cereal and stale pastries but not the case here. This felt like pre-Covid, which was very refreshing. Plenty of hot breakfast choices served with smiles and laughs from KK :). The room was fine, about as expected at a hotel in this price range. Location was perfect for us passing through Nashville for a night.
This is a relatively new hotel, clean and staff were all very accomadating, helpful and seemed happy to be there. Checked into our room, right above the pool. The room smelled musty moldy and the toilet was plugged. We asked for a new room and were given one immediately, no hassle. The room was nice and clean and bed was very comfortable. Plenty of free parking. The breakfast is horrible. Eggs out of a carton, low grade sausages, coffee out of a machine. Just pass on the breakfast it has about a zero nutritional content unless you want to eat a mealy and wrinkeled apple.
Carrie at the front is amazing! Very polite and accommodating. I came in very late from travel and I was worried I wouldn't be able to get a room but Carrie took great care of me. I travel a lot on business and rarely do I find the customer service to be at this level. Thank you!
The hotel was wonderful. Location was great with plenty of places to eat with in a mile. Free parking, great full breakfast, We did the shuttle to and from the hotel. They were on time, took care of our bags, great service. Carrie at the front desk went above and beyond to make our stay great. Thanks Carrie and Best Western. Enjoyed the hotel so much came back at the end of our trip. Checked in at 3pm with Carrie at the desk and got up the next morning to see her at the front desk ! Busy lady. The next time I will pack my swim suit, their indoor/outdoor pool looked so fun and inviting.
This is a fabulous property. They are conveniently located to the airport without the airport noise. They have the friendliest personnel working at this hotel. We loved the gal running the breakfast. She was so helpful and engaging. The front desk staff makes you feel like you are welcomed and was very helpful. The rooms are big. The value is fabulous. Loved the pool. Just such a good experience here.
The hotel staff starting with Carrie and Sara the receptionist were friendly, helpful and cheerful. Great little breakfast with a very sweet young lady keeping everything supplied and spotless. Hotel and rooms were spotless. I would stay there again.
Had an early flight out of Nashville and spent the night at the Best Western. It was clean, comfortable, and convenient. The front desk staff was friendly and Carrie in the kitchen kept the buffet breakfast full and the dining room tidy. There is a free shuttle to and from the airport but it helps to sign up at the desk to ensure you get picked up at the time you need rather than wait for the shuttle to come around.
We were very happy with our stay at this hotel. It was very clean and had a great breakfast daily. They had daily maid service which none of the other hotels we stayed at in the area had during the Covid pandemic. The receptionist Carrie Watters was very helpful and friendly. I would definitely stay there again.
Our room was exceptionally clean and fresh! Extremely comfy beds. Fantastic complimentary breakfast every morning, waffles, scrambled eggs, sausage, gravy and biscuits, coffee, juice, yogurt, muffins....amazing! Carrie was fabulos to us! Too bad all hotels weren't like this one along with Carrie! Thank you for the wonderful hospitality.
Kk was very accommodating and friendly. She is a great person and cleared the table for us. She even asked my friends kids if they wanted anymore food and offered to get them a drink. She was always doing something and is a outstanding employee and person.
The best customer service experience. Made me feel like I was at home. Very family friendly environment that I would love to come back for sure. I really recommend to all my family and friends to stay here. Love it
We stayed at the Best Western Plus Airport in Nashville and CARRIE at the front desk was AWESOME!!! She went above and beyond! In this day and age of little customer service, Carrie hit it out of the park with her helpfulness and friendliness! SARA was also so very helpful and friendly assisting us with ordering a cab/Uber to go downtown to an area where the shuttle didn't go. THANK YOU, LADIES!!!!
During my check out I received extremely great care and attention to my needs.Carrie definitely went above and beyond 5***** I'm very happy that they went back too the normal breakfast menu. It was a very leisurely morning enjoying my coffee, pleasure service
Thank you for taking the time to let us know about your stay as well as the 5/5 review! We're so happy to see that you enjoyed your visit while here with us as well as our breakfast and staff! Carrie is awesome and we're lucky to have her as a part of our front desk team! We're looking forward to having you again as a guest in our hotel. If there's anything that we can do, please don't hesitate to let us know. Thank you again for your feedback and from everyone here at the Best Western Plus Airport, have a wonderful day! Sincerely, Management Best Western Plus Nashville Airport Hotel
This was our first time in nashville and it did not disappoint! Our room was very spacious and the hospitality was amazing!! Huge thank you too Carrie for being so helpful to me and my girlfriend! We will definitely stay here again!
We are happy you enjoyed your stay with us while visiting Nashville, TN and our staff made it a little more memorable. Hoping to see you again soon when you return to the area!
Great staff, very comfortable room and a delicious breakfast. Add the free airport shuttle and the shuttle to downtown for $10 per person round trip, you have a great experience. Can't wait to return!
Thank You for your five star review of our property. We take pride in showing all of our guests what true southern hospitality is and we are pleased that we accomplished our goal during your stay with us. We're looking forward to seeing you again very soon.
We had such a wonderful time great hotel room was amazing service was incredible Carrie yes at the front Dess was amazing so welcome in and offered her help always thank you will see you guys when we get back
The beds are comfortable and rooms were clean (we had a large group traveling together and everyone had a good room.) The award for excellence goes to KK and Carrie. They are a fantastic team, saw to all of our needs, and were wonderfully friendly and attentive. We sure hope everyone in Nashville is as friendly as they are! Thanks for making the start of our big family vacation great! Will definitely stay here again when in Nashville!
A wonderful place to stay beautiful rooms we had the king bed suite amazingly comfortable the breakfast is awesome great selection and KK keep everyone. Full and the place clean Carrie does a great job at the front desk amazingly knowledgeable about the area and of course the leaders of it all Karen and Dan are amazing well experienced love this place and let me not leave out housekeeping they did an amazing job and love the pool it's an indoor outdoor wonderfully kept pool I'll be back as the famous words are said
We are a flight crew that come in regularly. Timing is very important to us due to test requirements. Every time we come in, Carrie at the reception has been nothing but professional, quick, efficient and super nice. Hotel is great and clean and with carries smile and warm welcoming every time, makes the experience even better
If you are looking for a basic room, this hotel will suffice. This is a no-frills hotel. It was clean. I felt that the bed and the restroom were clean. On the negative side, there was no microwave in my room, which I needed. Also, I couldn't sleep most of the night because of the loud drumming sound hitting the vent in the restroom from the rain, somehow. They really need to fix that. Also, I missed my nightly news that I really wanted to see because the batteries in the remote were effectively dead. I couldn't pull up the channel guide until the next morning when I was 6 inches from the TV and realized that I just needed to be that close to get the guide to show up. Disappointed.
Carrie greeted us by name upon our arrival at 1:30 AM. Got us checked in promptly. When we had a question she answered it immediately. She gave us suggestions that only made our trip better. Carrie is hard working and knowledgeable. She is a Five star employee. Thanks Carrie!
Everything was great. The staff was very friendly and helpful The rooms were very clean. I will stay there next year when I make my next trip. I will recommend Best Western Plus to all my friends and family. Carrie was the best!
Upon our arrival we were greeted with a smile.. Customer service was excellent from Ms. Carrie. We enjoyed our stay and all of its amenities. We will most definitely visit again in the very near future.
The entire hotel was clean and the staff kind and friendly. Carrie was courteous and helpful. I liked where the hotel was located because it was right down the street from the airport and interstates. It was not far from major attractions in the area. I found shopping centers and malls located within 15 minutes of the hotel. I would surely stay at Best Western Plus the next time that I visit Nashville, Tennessee.
Had an awesome time in Nashville, stayed at Best Western Plus by the airport. Highly recommend.. Carrie at the desk was great, very helpful in getting us advises an directions around town.. Would stay again next time in Tennessee!
I stayed four nights over Labor Day weekend at this hotel while visiting my adult grand children who live in Nashville. The hotel location was very convenient to their apartment , it was clean, quiet, comfortable and service was excellent. The complimentary breakfast was quite satisfying. I have stayed here previously and plan to stay again the next time I visit them. I could not have asked for a better hotel experience...
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. We look forward to welcoming you again when you come back for another visit with your grand children. Karen King General Manager
Spent a few days at Best Western Plus Nashville Airport, The entire stay was nice. Carrie at the front desk was very helpful! Very informative. Little mishap with the A/C but not any fault of the staff. Will def be back time next time I come to Visit Nashville!!!
Thank you for your kind comments. I will be sure to let Carrie know how much of an impact she made on your experience. We look forward to welcoming you again when you are in the Nashville, TN area.
This place was really nice-somewhat pricey but other than that we had a great stay. Pool was great and so was the breakfast. Mariama in the breakfast room was very friendly and helpful. Businesses need more people like her.
Thank you for your kind words about our team member Mariama. I will be sure to let her know how much of an impact she made on you during your stay with us. We are always pleased to be your second home when you're in our area and we look forward to welcoming you again soon.
The ladies at the front desk were very helpful and kind. I enjoyed my stay thoroughly. Room cleaning came every morning at the same time. The beds were comfortable and the pool was large but only deepened to four and a half feet.
The staff was very friendly and Carrie was the best. The free breakfast was great the rooms were very clean and the pool area was awesome my kids loved it. It made our trip more memorable and made our trip great
Excellent customer service!! Ms. Carrie was awesome! I had flowers and wine delivered for our anniversary. Ms. Carrie took the delivery to our room and set the AC for us. 100 star service! The breakfast was amazing as well! Hot, fresh and plenty of it!
The front desk people were very friendly and accommodating. The beds were good and same with location. Some issues were with the televisions and house phone. Good breakfast. It is close to some restsurants which is good, Shoneys across the street.
Carrie went above and beyond to make sure me and my mom had everything we needed. Even came back up to are room to make sure everything was ok! We will definitely come back here when we visit the family.
Thank you for letting us know about your stay. We're so glad to see that you had a great time here and that Carrie made such an impression on your visit with us! She is an absolute asset and we're happy to share her with our guests. We can't wait to welcome you back for another great visit here at our hotel with our wonderful staff. If there's anything that we can do to provide an even better experience, please let us know! Thank you again for your wonderful feedback as well as the 5 star review! From everyone here at the Best Western Plus Airport hotel, have an amazing day!
I would just like to say how much we're really enjoying our stay. Carrie your host was exceptional at attending to our needs to help make our stay enjoyable. She informed us of all your wonderful amenities and there times of service. We will most definitely be back and pray Carrie is there to greet us!
We were so impressed with the service and care from the breakfast bar attendant, Mariama. She was so welcoming and kind and did a tip notch job of keeping the bar stocked and clean. She also cleared our tables for us, and treated us like royalty. BW is lucky to have her!!
We needed to book an extra night at a hotel. This hotel was comfortable, clean and affordable! The staff, especially Marianna, was very attentive and helpful. The shuttle from the airport was a great convenience.
Great service. Marianna was so helpful and welcoming during breakfast hour! Also presented a clean breakfast bar for guests to enjoy. Overall, I would recommend if you need a quick and relaxing stay! :)
We were pleasantly surprised at how great this hotel was. From the location to the rooms to the free breakfast, it was nearly perfect. Marianna kept the breakfast bar stocked and fresh. Waffle maker (really good!), biscuits and gravy, bagels with a toaster that actually toasted, cereal, yogurt , 2 kinds of sausage and eggs (scrambled and hard boiled)-a real spread! We were going to try somewhere in town but this was so good that we ate here again.
I stayed for 1 night after a cancelled flight. Clean room and bathroom, no issues at all. Only small thing was no airport shuttle after 11PM until 4AM, which some of the other hotels had. Otherwise, had a comfortable stay with fast wifi. Keke prepared an excellent breakfast and opened at 6AM on the dot.
We chose this hotel based on TripAdvisor reviews. I must say, the lovely breakfast hostess lived up to the hype! I am also not used to getting housekeeping service on a stay overs these days, but the sweet lady on our floor came by and insisted on swapping our towels out and leaving fresh amenities. Great, convenient stay.
I stayed in this hotel 3 nights for a conference. Rooms were clean, housekeeping was detailed, and breakfast was a nice full buffet (thanks for bringing it back!). Bacon was the best hotel bacon I've ever had. Mariami was our hostess at breakfast and she was friendly and helpful! I would stay here again.
The hotel had great service and rooms! Mariama, the breakfast attendant, was friendly, very helpful, and made sure we had a great breakfast!!! Overall, we didn't have a problem staying at this hotel!!
The rooms were beyond expectations. The executive suite actually has two tvs! The continental breakfast was also great. Mariama from the kitchen greeted us warmly and checked on us throughout breakfast as well! Altogether, awesome staff!
The ONLY reason we chose this hotel was the proximity of the airport. Should we ever travel to Nashville Airport we will NEVER stay in this hotel again. Our room smelled like a combo of sweat and dirt. There was about a foot long rip/tear/hole in the carpet as you walked in. The staff looks VERY unprofessional wearing Rugrats Hoodie and casual summer dresses. There was nothing to show they were actual employees (no name tags, no uniforms, NOTHING professional) I couldn't wait to check out of the hotel...it was nasty
Thank you for taking the time to let us know about your stay. We're disappointed to see that you did not have a satisfactory experience while here. We invite you to reach out to the hotel directly to further discuss your stay and experience.
Mariama, the weekend breakfast hostess was amazing. She was very attentive and knowledgeable about surrounding attractions. She took great pride in her work and it shows. She is a treasure that deserves a raise!
Great place for families. Pool area is very nice and unique. Inside and outside pool all in one. Nice breakfast. Comfortable beds, rooms were nice and clean. Coffee available in the lobby. Quick trip to get into Nashville. Plenty of restaurants nearby. We really enjoyed our stay.
From the front desk clerk to the people who cleaned the rooms…everyone was courteous and professional…went out of there way to make sure we were comfortable. Always asking if there was anything else they could do for us…
We stated two nights at the Best Western Plus near the airport in Nashville! Wow! The room was super clean, beds were soft and cozy, and the hot breakfast buffet was incredible!! What a selection!! You can make your own waffles, have scrambled eggs, sausage, muffins, toast, bagels, yogurt, cereal, potatoes, fresh fruit, and more! A huge thank you to KK for the exceptional breakfast, and first class service!! We will definitely stay here next time we visit Nashville!!
During the time I spoke with the lady in reservations, I inquired about a microwave and refrigerator being in the room. She assured me that both were in the room. Upon my arrival at check-in the front desk personnel was friendly. I got to my room and found out there was not a microwave as I had been told initially. I called the front desk and spoke with a young lady that said I am not sure why reservations told that, but the suites have both (microwave and refrigerator) in them. However, she was willing to upgrade me but I was pretty tired from my drive and being in traffic, I opted not to relocate to another room. Then when I picked up the remote to turn the television on I noticed that there was no battery cover. So I called the front desk once more because I did not want to get charged for a damaged remote. Once again the lady at the front desk was very kind about the matter and asked if the remote worked. I replied, yes! She stated that she would put a note in the system about the remote so other employees would know upon my checking out and I would be able to get my incidental fee of $100. back. There is only one elevator and it is very slow. I noticed on the last day of my stay more people were using the stairs. The grounds are well maintained and the hotel is pretty clean. Not sure if I will be staying at this hotel again during my next visit to Nashville. The breakfast area was kept clean and K.K. and the other lady were very pleasant, kind, courteous and helpful in getting guests items we needed or pointing us in the direction of various breakfast items. So I applaud the breakfast team. Enjoyed having a hot breakfast and so did my one year old grandson who I got chance to spend time with during my visit.
My son is a talker! Even at 5:45 am she took the time to hear him ramble. That is service and dedication for all members of our family even at those hours of the day...lol. Tedra also took the time to chase us down food before 6 so we could catch an early shuttle for our flight...Exceptional service!
As we were coming through Nashville for the day we decided to stay here at the Best Western near the Airport. Check-in was painless, however, we did get charged an additional $40 for early check-in (We had 2 rooms booked under the same individual, same card, same price, etc). The staff was training someone new during check-in which was completely fine and explained that it would be a $20 fee per room for early check-in, which we accepted. It wasn't a deal breaker but it's certainly something that I wanted to make others aware of. The rooms were clean, hotel was clean, breakfast was awesome (thanks for being awesome as well, K.K.), and you're near plenty of restaurants and stores. The pool had a very green tint to it and the elevator pretty slow moving. We would stay here again.
We had a large group of 20 people and the hotel staff accommodated us wonderfully! They were able to get us rooms together, we loved that! The hotel staff is amazing! Mariama in house keeping was the best!!! Thank you to everyone!
I hate to give this hotel a bad review because honestly the hotel itself was clean and I can't complain about our room. They had vehicle break ins in the parking lot and besides calling the police there was no help or resolve from the hotel. Parking lot security is definitely and issue and seems like something should be done by the hotel to improve this. Very sad to pay $400 for a 2 night hotel stay and then turn around and pay $400 out of pocket to fix vehicle damage. Please be aware of this potential of vehicle break ins before you stay.
She is wonderful! Tedra is Very helpful & professional! I had a late check in and was having some problems with checking in overnight and she put my mind at ease and handled everything professionally. My stay was great and i will be returning.
Overall the hotel was alright. The reason I am giving it 1 star is because the staff needs to be more alert on what is going on outside in the parking lot at night. My brand new truck was broken into, along with SEVERAL others!! Truck is ALWAYS locked at ALL times and the thief's busted the passenger rear door window(side where my 4 year old sits!!). Thankfully I am smart and take the valuables out.. If it wasn't for a friend who was outside in the daylight and saw it, the cops would have left and not even notify me!!! The cops in this town is a JOKE. According to a cop, supposedly my truck was the “only one on camera”. This area in town needs more cops patrolling, especially at night! The hotel staff didn't have a care in the world and didn't help me or the others. When things like this happens on there property the hotel needs to be held responsible, especially when they can be watching the camera to see who comes in and out. I will be ESCALATING the incident to get my money back for what I've lost!!
Thank you for taking the time to let us know about your stay. We are deeply disappointed and very apologetic to see that you encountered this issue while here at our hotel. The safety of our staff and guests alike is a top priority. Unfortunately, our property along with a string of neighboring hotels in the area were victim to car break ins over the holiday weekend. We are currently investigating this incident as well as working with local law enforcement to ensure that this is not a common occurrence so our guests and staff can have peace of mind while at our hotel. We sincerely apologize for this inconvenience and we hope that this incident will not deter a future stay for another chance to provide the utmost guest service for a better experience that we know we can provide and that you deserve. Please feel free to reach out to the hotel directly to further discuss this incident. Thank you for your feedback as it is greatly valued and appreciated. Sincerely, Management Best Western Plus Nashville Airport Hotel
The T.V. didn't work in our regular room so the hotel clerk gave us a King Luxury suite. She was very nice and accommodating . Mariama in the Breakfast room was very nice and helpful. Our room was very nice and clean the bed slept very well and comfortable. I would stay again. Easy and quick to down town.
Very clean, free breakfast, about 15 minutes from Downtown which is great for family trips. Downtown a little noisy so I appreciate not being too close. Friendly staff, rooms cleaned daily, free coffee in lobby 24/7. spacious rooms, has fridge, would have appreciated a microwave but its not a deal breaker.
Finally!! A Post covid breakfast that is worthwhile! Sure appreciated the warm smiles and friendly attitude of Mariama and helpfulness of Jenny at the front desk. Warm southern hospitality appreciated!
The stay was fantastic. The room was clean and breakfast on Sunday morning was outstanding thanks to Mariama! We came to town for a race south of town and wanted to take in the Opry. the location was center of our two destinations which worked perfectly.
Stayed here for 3 nights. Check in took way longer than hotels I've stayed at previously but it sounded like they were having computer issues. The first night, we went out to dinner, came back to the room and got ready for bed and the toilet would not flush. It wasn't clogged but the actual handle was broken. Called the front desk, the lady was very nice and came up to our room. She said maintenance couldn't take a look until the morning, and before I could say anything, she offered to move us to a new room, which was an upgrade (the king suite) from our normal king size room. It was annoying to have to move but the new room was much nicer. The new room had a couch and tv area as well as a microwave, which the basic room does not have. The air conditioning unit right next to the bed had a very annoying high pitched squeaking sound all night. The hotel elevator was very slow and scary at times. Enjoyed the indoor pool and breakfast was amazing! The lady working on the weekend breakfast (Makima) definitely took pride in her work and was lovely. Hotel seemed in a quiet, safe area with restaurants nearby- loved the Shoney's! It was only a $12 Uber ride to get to Broadway downtown. Overall, the hotel was very clean but seemed a little outdated in certain spaces. I'm not so sure I would stay here again, but might consider it if the price was right. I got a good deal from a 3rd party website and I know I wouldn't pay the full price the hotel normally charges to stay there again.
The room was good, the hotel overall is very clean, and the breakfast was Excellent! Specifically the service at breakfast each morning by Mariama. She was a delight, very friendly and kept the food full and hot. Also all tables and area was kept very clean.
We stayed here the night before our flight and it was great! Just far enough from downtown, we had a great night sleep in a clean room! You can't beat the location to the airport but what was truly fantastic was Mariarna! She is the cook and was the friendliest lady we had encountered our whole trip. Just wanted to leave her a shout out because she really made our day!
Clean hotel! Indoor/outdoor pool!! Updated and nice cold a/c! Breakfast was one of the best. Many choices! Clean, always filled and Mariama who runs breakfast is so pleasant! Beautiful smile and hospitality waiting for us each morning!! Great work Mariama!! This hotel gets five stars from us!! We will definitely stay here again when going to Nashville!!
This property was clean and very quiet despite being very close to the airport. The staff were all friendly and personable and my room preferences were easily accommodated. There's a good number of eating options very close by (fast food mostly) and I saved the airport car rental fees by going through the off-airport Enterprise location which is within walking distance. I used the hotel shuttle to get picked up from BNA and walked to the car rental office the next morning, saving a lot of money. Very good experience at this Best Western location!
Very good experience. All staff were friendly especially Jayne who served breakfast. Very quiet in the rooms even with a baby next door. Front desk staff were very helpful! Close to airport but not much airline noise. Plenty of restaurants close. Easy drive to music city hall and other attractions. We would definitely book here again.
The hotel was clean, the staff was very friendly and the breakfast great. Jayne had such a beautiful personality while keeping the breakfast area stocked and cleaned. Carrie, the receptionist was also sweet and helpful.
The hotel was extremely clean and the service was 5 star..... they had free breakfast and the staff was awesome but there was a lady by the name of Jayne who ran the breakfast department and she was amazing bubbly and full of energy::... she checked on the guest with so much compassion and seemed to love her job... and also there was a guy named willlie who ran the shuttle and his personality was above expectation.... I will visit this hotel every time I visit Nashville ... thanks for the GREAT SERVICE
The hotel was welcoming and everything is exceptionally clean. Comfy beds!! They have a FULL BREAKFAST again. The sweet breakfast host, Mariama, kept the food stocked and the area clean. They had some of the best bacon I've ever had at a hotel! Thanks for bringing the full breakfast back. The only downside was that the airport shuttle we were depending on stopped running at 11, and our plane was delayed until 11:20! So, we had to Lyft to the hotel, which mean another $20 out of our pockets.
Our stay has been good. The front desk has been helpful and the Breakfast was great. The breakfast attendant was very attentive and nice. Her name is Mariama. We will definitely come back to this hotel if we are in Nashville again. Good work and thank you for making our stay pleasant.
I always choose to stay in Best Westerns. But I will never stay in Nashville again. Cheryl was beyond rude when I went to check in. She acted like I was interrupting her time. There aren't any microwaves in the room and I thought that was pretty standard. The hotel was very nice but the service makes it horrible. If you want clean and pretty with bad service I suggest staying here.
Thank you for taking the time to let us know about your stay. We are disappointed to see that you did not have a satisfactory stay while here. We apologize that you did not have a positive experience with one of our front desk agents and we will further investigate this incident with the mentioned staff member. Guest satisfaction is our top priority and we are sorry that we fell short. We offer microwaves in our King Executive Suites as well as in the lobby for guest use as well. We hope this will not deter a future stay for another chance to provide top customer service for a better experience. Thank you again for your feedback and have a great day. Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Nashville Airport Hotel
Comfy beds, clean room, awesome breakfast just named Mariana. First hotel hot breakfast I've had in a long time! Less than 5 minutes from the airport without getting on the highway. I will stay again.
Clean room, two open swimming pools, rides to and from Airport saved me for my early morning flight. Even though I had to catch a flight before the breakfast was open, we were still able to grab some breakfast to-go items and coffee. The drivers were very kind, funny and respectful. We were in great hands there.
The hotel was very clean, staff very polite and helpful. They have an indoor pool which is nice for rainy or chilly days. The Breakfast was awesome, lots of variety and it tasted great too. Their Chef is best. Chef Mariama we thank you!!!!!!!!
Thank you for taking the time to let us know about your stay as well as the 5/5 review! We're so glad to see that your enjoyed your time here as well as the hotel. Mariama, our breakfast host, will be so happy to see that you all enjoyed the breakfast as well as her service. We strive to provide the absolute best guest service for an amazing experience. We can't wait to welcome you back for another great visit here at our hotel. Feel free to let us know if you have further questions or comments. Thank you again for your feedback and have a great day! Jasmine Thomas Assistant General Manager Best Western Airport Hotel
Had a great stay. We stayed here prior to flying out of Nashville airport and we used the park and fly option. It worked out great would highly recommend utilizing this feature. It is $10 per day and they drop you off and pick you up at the airport.
They serve a great hot breakfast with a lot of choices and variety. The area was also very clean. The hotel, itself and the room we stayed in were also tidy and clean. The breakfast manger, Mariana is a super nice lady and was extremely attentive. I also have to say the bacon served there for breakfast was amazing - thin and crispy and not greasy at all.
Hotel was clean good place to stay, food and stores close by near the airport. Bed was comfortable bathrooms clean I would stay here again. Staff very good check in and out with no issue. All in all I would stay here again.
Thank you for choosing our hotel and for the 5/5 review! We are so glad to see that you had a great experience here at our hotel and that you enjoyed our staff as well. We can't wait to welcome you back again for an even better stay than the last. Feel free to let us know if you have any questions. Thank you again for your feedback and have a great day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Nashville Airport Hotel
Hotel was clean, staff were all very friendly. It was the first weekend for the hot buffet since the pandemic has started and the cook did a great job. It is about 15 minutes from downtown so not too bad.
The room was clean and the staff were friendly and helpful. Sadly the pool was closed for maintenance and the grab and go breakfast had very few options - yogurts, nutribars, juice, coffee and fruit. We had to resort to getting curbside from the IHOP about 10 minutes away.
Dear Valued Guest, We thank you for taking the time to let us as well as other travelers know about your stay here at our hotel. We're sorry to see that your experience didn't match your expectations regarding the breakfast as well as the pool. We are diligently working to make sure the pool is working so our guests can enjoy, we apologize that your stay was while it was on the fritz. We undertsand that the limited brekasft opens due to the pandemic can be a hassle and for that we do apologize. We hope that we can host you again for another chance at a better experience. Thank you again fro your valuble feedback and from all of us here at the Best Western Plus Airport, have a great day! Jasmine Thomas Assistant General Manager Best Western Plus Airport
Rooms are clean and comfortable. That's all I want from a short stay and even from a long one. We did not get to have breakfast because we weren't told the times but its okay. The front desk receptionist was not wearing a mask. I get it, its not a law. Still it always gives me a sense of safety when I see the staff wearing a mask. All in all it was good stay.
Dear Jen, Thank you for taking the time to participate in our online survey regarding your stay. Guest satisfaction and feedback are very important to us as it aides us in providing the absolute best service. We are so glad to see that you had a great stay while here with us as we strive to provide the utmost service so each of our guests can have a wonderful time while here at our hotel. I am sorry to see that you did not get to participate in our Grab - and - Go Breakfast, a staff member would have been more than happy to accommodate upon request. The safety and health of our guests and staff alike is a top priority, we are sorry that the desk agent did not have a mask on as they were probably on their break, but we thank you for alerting us. We thank you again for our valuable time, feedback and business as it is greatly appreciated. Please feel free to reach out directly to the hotel if there is anything that we can do or any way that we can improve for an even better stay than the last. We can't wait to welcome you back again soon! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Airport Hotel
Very nice managers, very clean rooms and felt safe here, would recommend for anyone needing a clean safe place moderately priced. Staff was very nice for the exception of one older lady who worked nights
Thank you for taking the time to participate in our online survey regarding your stay. Guest satisfaction and feedback are very important to us as it aides us in providing the absolute best service. We are so glad to see that you had a great stay while here with us and had a positive experience with our Managers. We strive to provide the utmost service so each of our guests can have a wonderful time while here at our hotel. I am sorry to see that you had an unsatisfactory experience with a staff member, we would like to further discuss this so we can investigate. We thank you again for our valuable time, feedback and business as it is greatly appreciated. Feel free to reach out directly to the hotel if there is anything that we can do or any way that we can improve for an even better stay. We can't wait to welcome you back again soon! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Airport Hotel
Speedy check in and check out. Rooms very spacious, bed was comfortable, could get coffee anytime and always seemed fresh. Hotel looked and smelled very clean. I liked there was an indoor pool but wished had a microwave. (when you have food delivered alot of the time comes cold)
Thank you for taking the time to participate in our online survey regarding your stay. Guest satisfaction and feedback are very important to us as it aides us in providing the absolute best service. We are so glad to see that you had a great stay while here with us and had a positive experience with our check in process as well as our rooms. We strive to provide the utmost service so each of our guests can have a wonderful time while here at our hotel. We offer microwaves in our King Executive Suites as well as in the lobby available for guest use as well, we apologize for any inconveniences or confusion. We thank you again for our valuable time, feedback and business as it is greatly appreciated. We can't wait to welcome you back again soon! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Airport Hotel
This was a very nice updated hotel. We came here for a quick two night New Year's Eve getaway. The rooms were spacious and clean. The kids enjoyed the pool which was highly chlorinated. COVID precautions were taken and most guests were respectful of each other by maintaining distance as well as taking turns and letting one family use the elevator at a time. The breakfast set up looks to be very nice during non-pandemic times but only packaged pastries and yogurt was available this time. Shoney's is right down the street so that met our need. The location is great, very close to the airport and only a short drive up to Opryland. We used to go to Nashville at least once a year but over the last decade, Nashville has become a hot spot and hotel rates have gone way up. We got a great rate and used this opportunity to come back and visit. We hope to come back post pandemic and check out the things we couldn't do this time around.
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am so glad to see that you had a great stay and enjoyed our hotel! We understand that the limited Breakfast can be an inconvenience, but we thank you for your patience and understanding. Your kind feedback reaffirms all of the hard work we put in to make sure our guests have a wonderful experience. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Nashville Airport Hotel
I spent the night at this hotel and it was very clean, easy check in and exceptional service. The young lady named Ritu at the front desk went way above and beyond to make sure guests had what they need and gave outstanding service, and answered any questions I had. Awesome
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. Your feedback and satisfaction are very important to us. We are delighted to see that you had a great experience while staying here at our hotel. Your kind words and feedback reaffirm all of the hard work we put in to make sure our guests have exceptional experiences while here. Thank you again for your valuable time, feedback and business. We can't wait to welcome you back to our hotel once again! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport
My friend and I came for a quick weekend getaway and we chose this hotel because of the price, it was very affordable especially for being so close to downtown (about 10-15 mins). It's right next the airport, there's a couple food places and convenience stores around. The hotel was very clean and nice, we were very pleased with our stay. Employees were friendly, check in/check out was quick. We had no issues at all during our stay. Parking was easy, we left our car there and took an Uber downtown each day. Due to COVID, they did not have any breakfast (which doesn't matter to me) but they did give you a discount to the Shoney's down the street which was a good option. We will be staying here again when we come back!
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. Your feedback and satisfaction are very important to us. It's wonderful to see that you had a great time while staying with us! Your kind feedback regarding our hotel and staff reaffirm all of our hard work. We understand that the limited Breakfast can be an inconvenience, but we thank you for your patience and understanding and we're so glad to see that you liked the Shoney's coupon! If there is anything that we can do, please feel free to reach out and let us know. We thank you again for your valuable time, feedback and business. We can't wait to welcome you back! Happy Holidays! Jasmine Thomas Assistant General Manager Best Western Plus Airport
overall good experience rooms were clean and neat. Staff was friendly and knowledgeable. My only negative issue was, and it was not the fault of the hotel was that the breakfast bar was closed due to Covid 19. Again not their fault.
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am so glad to see that you had a great stay with us and enjoyed our staff as well as our hotel! We understand that the limited breakfast options are an inconvenience, but we thank you for your patience and understanding. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport
The room was incredibly comfortable and spacious. Very clean and quiet. Host was professional and business-like. Very close to Nashville sites and locales. Conveniently located. I loved the bed, firm and comfortable. May I recommend adding king size pillows for a king size bed? Other than that I would stay here again!
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am glad to see that you had a great stay with us and enjoyed our staff. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport
The property was easy to find and 5 mins from airport. Check in was quick amd staff great. Two queen bed room was nice, beds comfortable, Keurig for coffee and tea. Only complaint was mold in shower that was easily removed. Things like this make me wonder what I didn't notice that wasn't cleaned.
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. We apologize for the issues with your room. That is not how we want to be remembered nor represented. I will notify the appropriate departments so that we can promptly investigate and correct this issue. Despite the issue, I am glad to see that you still had a great stay with us and enjoyed our staff as well as amenities. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport
We stay here 1 time a year on way to Florida. Rooms are very spacious and clean. Beds are comfortable. Lots of dining options in the area. Staff is always very friendly and helpful. Will continue to stay at this hotel! A very nice Best Western Plus. The one in Rockridge that we stayed in on way home was terrible! Will drive the 2 hours next year to stay here on way home also
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am so glad to see that you had a great stay and enjoyed our hotel! Your kind feedback reaffirms all of our hard work. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Airport
We stayed here on our way to Wisconsin from Florida and were satisfied with the cleanliness and sanitization of the property. The air handling system is typical of a mid priced hotel. The thermostat was the controls of the unit which is under the window of the room. A bit noisier than a higher priced room such as Hilton or embassy. The shower had plenty of hot water and the towels were large and fluffy. Wash sink was outsid of the tub and toilet which was convenient. The grab and go breakfast was somewhat inadequate, but COVID messes up a lot of travel benefits. We had to stop at a restaurant down the road to have a full food choice. The property was kept up nice and checking in gal was masked and pleasant
Thank you for taking the time to participate in our online survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. I am so glad to see that you had a great stay and enjoyed our hotel! We understand that the limited Breakfast can be an inconvenience, but we thank you for your patience and understanding. Your kind feedback reaffirms all of our hard work. We can't wait to welcome you back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel directly. Thank you again for your valuable time, feedback and business. Have a wonderful day! Sincerely, Jasmine Thomas Assistant General Manager Best Western Plus Nashville Airport Hotel
There was a bunch of people drinking in the pool area and smoking, where my kids were trying to swim. So we left the pool to go upstairs to put the kids in the shower to clean off, there was no cold water so we had to get them out. They had to breakfast options breakfast bars there was three total breakfast claws there was two. Just terrible service service
Thank you for taking the time to participate in our online survey regarding your stay at our hotel. On behalf of the entire team, we apologize that you did not have a satisfactory stay. We strive to provide the utmost service and that is not how we want to be remembered. We do not allow smoking nor drinking in our pool area. If brought to the attention of the front desk, we would have been happy to assist you as we want all our our guests to have a positive experience. We offer multiple pastry and bread options for breakfast and I am sorry that you caught us while we were out and refilling. We hope this will not deter a future stay so that you may allow us another chance to provide you with exceptional service. If there is anything we can do, feel free to reach out to the hotel. Thank you again for your voluble time, feedback and business. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville
Stayed for one night and I needed to use the business conference room the morning of checkout to meet with a client. No problem! Close to the airport but a block off the busy roadway of Donelson so it was nice and quiet. Nice stay!
Thank you for taking the time to participate in our online survey regarding your recent stay. I am glad to see that you had a great stay with us! We thank you for your kind words as it reaffirms our hard work. Feel free to reach out if there is anything we can do. Thank you again for your valuable time, feedback and business. We can't wait to welcome you back! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport
We traveled for a one night stay. The check in was average. The room was terrible with dirty floors and a dirty bed. The room had an odor and the bathroom fan was noisy. The bed was hard and we started to check out but it was late. We would not recommend this hotel to anyone.
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. On behalf of our entire time, I want to apologize for your experience. Our guest satisfaction is our top priority and this is not how we want to be represented or remembered. I will let the appropriate department head know so that we do not have this issue in the future. I hope this does not deter a future stay so that we can have another chance to provide superior service. Thank you again for your valuable time, feedback and business. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport
The staff was so friendly! I was especially blessed by the lady working during breakfast. Here name was Mariama and she was so kind and helpful. She always asked me how my night was and treated me with such love. I will definitely stay here again. It was a delight.
Thank you for taking the time to participate in our online survey regarding your stay at our hotel. Our guest satisfaction is a top priority here at our hotel and I am elated to see that you had a good stay. We take pride in our hotel and guest service and want everyone to feel welcomed. Mariama is an amazing asset and she will be delighted to hear that she made such a positive impact. Thank you again for your valuable time, feedback and business. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville
This hotel is excellent. The rooms were spotless and the food was amazing. Mariana was especially friendly in the mornings! We went for runs around the hotel every morning and felt very safe. Convenient to everything.
Thank you for taking the time to participate in our online survey regarding your stay at our hotel. Our guests satisfaction is our top priority and I am glad to see that you had a good stay. We take pride in our hotel and guest service. Cariama is a huge asset and she will be delighted to see that she made a positive impact. Thank you again for your valuable time, feedback and business. Have a wonderful day!
Hotel was clean. Staff was friendly. Breakfast lady Mariama was very nice, kept the area clean, never rushed us, was very polite. The beds were a little high for this short person. We never made it to the pool though.
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. I am so glad too see that you enjoyed your time here. I thank you for your kind words and I'm sure Mariama will be so elated to hear them as well! Customer service is our top priority and it's always a pleasure to hear positive feedback from our guests about our hotel as well as our staff. It is unfortunate that you found our bed height too high, but we appreciate your feedback and for letting us know. I thank you again for your valuable time, feedback and business as it is greatly appreciated. We can't wait to welcome you back again soon on your next visit to Nashville! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville
This hotel had everything we needed for our quick one night stay during travels. The kids loved the pool, rooms were clean, and staff was nice. We loved Mariama in the breakfast area. We even joked about taking her on to our Mountain trio with us! A kind smile goes a long way and she was fantastic.
Thank you for taking the time to participate in our online survey regarding your recent stay at our hotel. I am so glad too see that you enjoyed your time here. I thank you for your kind words as I'm sure Mariama will be so grateful to hear them as well! We take our customer service seriously and it's always a pleasure to hear positive feedback from our guests about our hotel as well as our staff. I thank you again for your valuable time, feedback and business as it is greatly appreciated. We can't wait to welcome you back again soon on your next visit to Nashville! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville
Ana and her team are great and I look forward to staying at this location. Everyone there is always pleasant and very helpful. Gabby at front desk check in is always very pleasant and cheerful. I look forward to my next visit there.
Thank you for taking the time to participate in our online survey about your stay at our hotel. I am so delighted to see that you had such a great experience while with us! Here at the Best Western Plus Airport we strive to provide top notch service and your positive feedback reaffirms all of our hard work. We're so glad to have you continue to stay with us and we hope to be your proffered hotel while in the Music City. Ana, Gabby and our team are all tremendous assets to our hotel and I am so glad to see that they gave you awesome service, I know they will be thrilled to hear! Thank you again for your valuable time, feedback, business and loyalty as it is greatly appreciated. We can't wait to welcome you back again soon! Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus Airport Nashville
The hotel is very near to the airport. The shuttle service was pretty good! Good breakfast and such a nice reception in the morning from Mariama!!! Loved it! The price is good, the hotel is very new. I recommend it!
Thank you for taking the time to participate in our online survey letting us know about your stay. Your satisfaction is important to us and I am elated to see that you enjoyed our Breakfast as well as our third party Airport shuttle service. Mariama is a wonderful asset to our team, I will let her know of your kind words! We love positive feedback from our guests as it motivates us make each stay better than the last. Thank you again for your kind feedback, valuable time and business as it is greatly appreciated. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus - Airport Nashville
We were flying into Nashville and then driving to Alabama to see our sons compete in track, so this was just a one night stop over. We typically always stay at another hotel chain, but decided to give this hotel a try, based on price and good reviews. We were not disappointed and we will definitely be considering Best Western properties for our future travels.
Dear Deborah, Thank you for taking the time to participate in our online review regarding your recent stay. I am elated to see that you took a chance on our hotel and enjoyed your time here with us! Positive feedback like yours reaffirms the hard work we put in to make sure our guests feel at home and are taken care of. We want our hotel to be the only place you stay while visiting The Music City! Thank you again for your kind feedback, valuable time and business as it is greatly appreciated. Have a wonderful day!
I had to shuttle to the airport at 4:00am so I was hopeful that the shuttle would be there for me. It was! My hotel room was quiet and clean. The shuttle driver was very friendly. The staff at the hotel for check in and check out were very pleasant and informative regarding places to eat dinner, etc.
Thank you for taking the time to participate in our online survey regarding your stay. Your satisfaction is very important to us and I am so glad to see that you enjoyed your room as well as the third party Airport shuttle service that we offer. We strive to provide the utmost service to all of our guests. Thank you again for your valuable time, kind feedback and business as it is greatly appreciated. Have a wonderful day! Jasmine Thomas Assistant General Manager Best Western Plus - Airport Nashville
Rooms are clean and breakfast is good. Breakfast is more than just pastries and includes waffles, biscuits, eggs, and more. Mariana in the breakfast area was very friendly and kind. We will definitely stay at this hotel when we come back to Nashville.
Thank you for taking the time to write about your stay with us. We are so happy you enjoyed the facility and breakfast, and that you plan to stay with us when you return!
Our stay was great! We actually moved from another hotel to this one and we're so glad we did. Mariama was our breakfast hostess and she is amazing! She is warm, helpful and does a great job! You won't be disappointed.
We stayed here for a few nights when a couple of our kids had meetings in Nashville. It is only 5 minutes from the airport, and near quite a few nice restaurants. Thoroughly enjoyed our stay. There is an indoor pool, and the breakfast was quite good. Mariama was really sweet as our breakfast hostess--very attentive and friendly. The rooms are quiet and comfortable. Overall, we would most definitely stay here again.
Thank you for taking the time to write about your stay with us! We are thrilled you enjoyed the location, breakfast, and of course, Mariama! Our team really works hard to make you all feel at home. We look forward to the next opportunity to host you for a stay in Nashville!
Staying here this week has been great. Clean room, friendly staff, good location. Best part has been seeing Mariama each morning at breakfast, she is a treasure! Close to airport and short drive to Vanderbilt hospital.
Thank you for taking time to write about your stay with us. We are thrilled you enjoyed the accommodations, and that you love our breakfast team (will be sharing with them!). When your travels bring you back we look forward to welcoming you again.
Ana and her team are the best anywhere. I look forward to staying at this location, because I know I will always be taken care of. Gabby is always very prompt during check in and check out. Ana is the best manager of all the hotels where I stay. I know this hotel and staff are the best there is. You all are awesome!!!
Thank you for taking time to write about your experience. It looks like we knocked it out of the park for your stay, but we are wondering if you meant to use a different rating based on your written responses though? Either way, we hope to see you again soon.
I read other reviews of this hotel before arriving and was genuinely skeptical of the rave reviews, well let me tell you - this hotel is worth raving about and I am happy to join in and encourage others who may be considering lodging here to absolutely make the reservation. The location is convenient to downtown and there are great restaurants a short drive away. Steve was the first person I made contact with at the hotel because I made a mistake on the room reservation and he was pleasant and patient in helping me get our reservation right. We went from a king room (found out there are no roll away beds at this hotel and the executive king suites were are reserved) to a double queen room which worked perfectly for our family. Although the hotel is conveniently located near the airport it was barely noticeable in the room which was on the third floor. The refrigerator in the room kept the food well chilled and having access to the microwave located in the hotel lobby area made it possible to reheat food. A shout out to Laura for having the room and bathroom super clean it was noticed and appreciated! All the public spaces, lobby/business center, breakfast area, restrooms, laundry, pool and exercise rooms were very clean and smelled nice. What it really comes down to receiving exceptional customer service and there is not a shortage at this hotel - Sheryl did our check-in on the 13th and greeted us with a welcoming smile even though we arrived quite late - she made sure we knew she was available to assist if we needed anything - that was reassuring. Andrea did the check out on the 17th and wanted to make sure we had a good visit. Love the caring by the staff which brings me to Marianna and Jayne who prepared the breakfast spread each morning. We had the pleasure of being "hosted" by Marianna on Friday, Saturday and Sunday mornings - she greeted everyone coming into the breakfast area and then checked up on folks to make sure the meal was good and asked if they needed anything else. Honestly, we felt like family eating breakfast in her house and it doesn't get much better than that! Monday we had Jayne who is also very attentive and she prepared a wonderful selection of food as well and kept the entire breakfast area cleaned throughout the meal. We thoroughly enjoyed our visit to Nashville and will certainly stay at this hotel for future visits to Nashville. Thanks to everyone!
Thank you so much for taking the time to write about your experience with us! I am just humbled reading such a rave review and cannot wait to share with all of the team so they can see it too! They are top-notch and make me so proud to be their leader. Most of my inspiration comes from them. The next time you are back in town we look forward to seeing you again!
We visited Nashville in celebration of my Birthday and valentine's Day and our entire stay was nice, but the nicest part of it all was meeting and talking to Marianna. She is the sweetest lady ever. She made sure everyone in the breakfast area was good at all times. Please know that good help is hard to find and Best Western found a jewel when they found Marianna. We will definitely stay here on our next trip and I expect to see her when I get here.
Thank you for writing about your stay! We are so glad you had a good Valentine's Day and that you got to meet Mariama. Her and our other breakfast hostess have such a knack for making you feel like family! We cannot wait to see you again when your travels bring you to Nashville, and we will share this with Mariama!
My wife and I stayed at this hotel on January 8th before flying out on our cruise the next morning. The hotel was in excellent condition and the rooms were roomy and equipped with very comfortable beds. I have to say the best part of our stay was dealing with the staff. My wife and I both work for the hospitality industry and you can truly tell when someone loves their job vs. someone who is there just for a paycheck. On the morning of our departure to the airport we had the most terrific time with our front desk agent while waiting for our shuttle to the airport. I can honestly say she was the most friendliest person I've ever met at a hotel and it was a pleasure to meet someone who truly loves her job. You just don't see that anymore with most people which is the reason she stood out as one of the best (especially at 4:00 am). We gave her the name of the Resort we both work at and invited her to look us up when she makes it over to East Tennessee. Best Western should be grateful they have such an awesome employee and she is the reason that my wife and I will stay here again the next time we fly out of Nashville.
Thank you for taking time to write about your experience with us! We are thrilled you found your bed comfortable and room clean - our housekeeping team works so hard (and everyone here really does). The team really does treat this place like their own, and I am so happy it shows through, especially to other hospitality pros. The agent you got to speak with early before your flight was Andrea, and she is truly awesome. In fact, she has been promoted to Sales Manager for the hotel! All that said, we cannot wait til you come back so we can host you again. Make sure to say hello!
We enjoyed staying at the Best Western near airport in Nashville. The location is very convenient. The room was clean. The breakfast was great and Marianna was so nice and accomodating to you during breakfast! She was very welcoming! I would stay here again if we came to Nashville!
Thank you for taking the time to write about your stay. We are thrilled you found value in the location of our hotel, room cleanliness and in our staff (Mariama). We will certainly let Mariama know you mentioned her, and we look forward to welcoming you back when you come into the city again!
The rooms were very clean and I like the fact that we were able to have a late checkout. We stayed for one day, so this gave us time to recover after a long day. During breakfast, Mariana was very helpful.
Thank you for taking time to write about your experience. We are so happy you enjoyed your stay, and we will let Mariama know that you mentioned her! If your travels bring you back to Nashville, come back to see us!
This hotel is great. We would definitely stay here again! The service was great and everyone was so friendly. Mariana was wonderful and made sure we enjoyed our breakfast. She was very kind! We enjoyed meeting her!
Thank you for the awesome review! We are so glad you had a great stay and that you got to interact with Mariama! We will certainly let her know you mentioned it and look forward to welcoming you back to Nashville again soon!
I really like this hotel. Gordon who works at the front desk gave us some great suggestions for entertainment and Mariama who works in the breakfast area was amazing! The food was really good and she has a wonderful attitude. Very pleasant... I would definitely recommend this hotel to anyone looking to visit Nashville.
Thank you for the awesome review! Gordon is a great entertainer and Mariama sure does make you feel at home. We will definitely make sure to let them know you mentioned them, and look forward to welcoming you back when your travels bring you to the area again!
My friend and I had a fun stay here over a long weekend. Brian at the front desk was super helpful, as was Mariama in the breakfast room. We rented a car and it was easy to see the sights of Nashville and beyond as the hotel is close to most things It was quiet and the room was updated.
Thank you for the awesome feedback! We are thrilled you had such a great time here and that some of our team members really stood out! They will certainly be told/shown! When your travels bring you back to Nashville we look forward to seeing you again.
Fair value. Parked vehicle and shuttled to BNA. Only about 5 minutes to BNA. Better value parking vehicle here and shuttling. Hotel was nice enough and Easy to get to from I40, I24 and I65. I rate it 4 stars instead of five because lady at the Front Desk acted like she didn't care too much.
Thank you for taking time to write about your experience. We love that you enjoyed your stay overall, but want every guest to feel cared about. This will be used as a training opportunity and should you have additional feedback you want to share please do not hesitate to reach out. We look forward to welcoming you back soon!
My family was very pleased with this location. The hotel was clean and nicely decorated. We enjoyed the breakfast and LOVED Marrianna. She was nice and very accommodating. Thank you so much Best Western!
Thank you for taking the time to write about your stay with us! We are so happy you enjoyed your stay (and Mariama!). We will definitely let her know that you mentioned her, and look forward to the next time you're in the area and we can say welcome back!
This hotel is amazing!!! The staff was so helpful and friendly at check in!!! The breakfast area was fully stocked and Marianna was very friendly!!! She made sure that everything was okay with our breakfast!!! Every time I visit Nashville, this is my hotel of choice!!! ❤❤❤
Thank you for the awesome rating and review! We love reading what we did great and even what we can do better and in this case it looks like we nailed it. Mariama is a treasure and we will definitely let her know you mentioned her in your review. We cannot wait until the next time we can say welcome back to Nashville and our hotel!
Our room was very clean, very good service and nice people at front desk. Good variety for breakfast and Marianna the server was very polite!! Very nice location! I booked a room at BWPlus on my journey over Thanks giving day, and they did not disappoint! The accommodations were excellent, staff was nice!!
Thank you for rating your stay with us! We are thrilled you had a clean room and great people to help you settle in while you were away from home, and Mariama is truly amazing so we will let her know you mentioned her! We cannot wait to welcome you back to Nashville and our hotel soon!
I booked a room at BWPlus on my journey over Christmas Break, and they did not disappoint! The accommodations were excellent, staff was helpful, and the property neat and clean! My favorite part of the entire experience was the breakfast! BWPlus offers great food, and Mariama, the breakfast attendant, is the sweetest lady!!! She was helpful, courteous, and showed excellent service to all patrons! Because of my experience, I again booked BWPlus on my way back through town and will continue to stay with them in the future! For the price, accommodations, and service, you will not find a better value in Nashville!
Thank you for taking time to write about your experience with us. We are so happy to have won you as a customer and we will absolutely let Mariama and the team know you mentioned them!
Our room was very clean with comfortable beds, good variety for breakfast and everyone was very polite. Its very conveniently located with many food choices around. We will be saving this location for when we travel through this area again!
Thank you for taking time to write about your experience! We are so happy you got a good night sleep in your clean room, and that breakfast had enough variety! We look forward to welcoming you back when your travels bring you to the area again!
My kids and I stayed here for a night after flying into BNA. I was really impressed with this place! The room was very clean and comfortable. The staff was friendly and helpful. We especially enjoyed meeting Marianna in the dining area! I would highly recommend and would definitely stay here again.
Thank you for taking time to write about your stay and experience with us! We love that you had a great stay, and will certainly let Mariama know that you mentioned her. We look forward to the next time we can say Welcome Back to Nashville!
The hotel was clean and everyone was very accommodating and helpful. There were many choices for breakfast each morning, everything was delicious and Marianna and Jayne were very friendly. I would definitely return if in the area again.
Thank you for taking the time to rate your stay and experience with us! We are so glad you enjoyed your time (and interactions) while here - especially at the breakfast! Mariama and Jayne are amazing, and we will certainly tell them you gave them kudos! We look forward to welcoming you back to Nashville when your travels bring you to the area again.
Great for the airport and only a 10 minute Uber trip into the downtown area. Clean room, good facilities. Very noisy at night , rooms not very soundproofed from corridors. Lift was out of action some of the time . Breakfast okay but totally disagree with all the plates and cutlery being plastic/ cardboard so all throw away. Not environmental at all .
Thank you for taking time to write about your stay. We strive for excellence and hate that we missed the mark on this experience. We do have quieter areas of the hotel so we would love to make sure you get placed here on your next stay - please let us know. We are also very happy to report that we are currently sourcing options for biodegradable/compostable plates and bowls, as our kitchen cannot support real glassware dishes. We look forward to welcoming you back to Nashville if your travels bring you to the area again.
It was nice and clean.The breakfast lady was very sweet Mariaura. She didn't rush us. Everything was clean and good. Pleasant atmosphere! Would stay here again with my family. Everyone was smiling and accommodating.
Thank you for taking time to write about your stay with us. We are so happy you enjoyed your experience, and cannot wait to welcome you back to Nashville when your travels bring you back. PS - We will certainly let Mariama and the team know you mentioned them!
Thank you so much for our amazing stay!!! My son loved the breakfast ! Everything was very tasty! We had a great time swimming in the pool! The rooms where very clean. And staff was very friendly . We will be returning thank you
Thank you for taking time to write about your stay with us. We are so happy you enjoyed your experience, and cannot wait to welcome you back to Nashville when your travels bring you back. Also, we will definitely let Mariama know you mentioned her!
Got in town late at night, our room and the crib for our son was waiting. Room was clean and smelled amazing. In the morning we met Mariana in the morning while getting breakfast. She was great, stayed smiling and playing with our little boy. We usually stay at country inn, but we will be back here!
Thank you for taking time to write about your stay with us. We are so happy you enjoyed your experience, and cannot wait to welcome you back to Nashville when your travels bring you back. PS - We will definitely let Mariama know you gave her kudos on TripAdvisor!
First and foremost Jayne is so polite and serves her guest with exceptional service in the complimentary breakfast area. She AWESOME! Rooms are outstanding and super clean! Guest staff including housekeeping and front desk go out of their way when busy to tend to our needs. The ambience is wonderful in the lobby and the entire hotel is very welcoming! Great job Best Western Plus!!! R. Robinson
We started here twice as part of a park sleep and fly and both times there were problems. The first time at Thanksgiving, pick up drive was the rudest woman I've ever met. She threw three bags in the car and drove while in her cell phone. TN has a no cell phone law and she did not seem to have a problem breaking it while on the job. The second stay, was just as bad. The morning were were ro fly out, there were a total of 10 people going to the airport, and they had made arrangements for 7. When we arrived back on Christmas Day, we were thrilled to see the van arrive at airport. We had already waited 30 minutes for the van only to be told that we had to wait for some pilots. After ten minutes my husband asked if the driver could come back for them add we still had a 2 hour drive after we retrieved our car. The driver was on the phone with the hotel and they told him that he was not allowed to leave without the pilots. So we had to wait until the pilots got there. That was a total of 30 minutes after the driver got there. NEVER AGAIN!!!
Thank you for writing about your experience. We never want our guests to wait longer than needed, and should have offered for you to use Uber/Lyft or Taxi to get to us sooner, and then reimbursed you. If you want to speak more about your experience in detail or provide additional feedback, please do not hesitate to reach out and ask for the G.M.
I highly recommend that if you are planning a trip to Nashville or surrounding areas, then you need to stay at this BW Plus Airport Hotel. A perfect place to relax and feel at home. Hotel is spotless, food is great and employees make you feel special. This is the only place I will stay when in this area.
The room was clean and temperature was great upon arrival. Kiddo has a great time in the pool, even though it was a little chilly. Marianna was amazing at breakfast and so sweet. The food was hot and kept stocked. Would definitely recommend and will be staying again!
I cant say enough about this hotel, we were in town for the Titans game, an annual business trip. The front desk member was helpful and Sunday morning for breakfast Mariama went above and beyond to make sure everything met our Expectations. This is the only hotel I stay in when I'm in Nashville.
We chose this hotel for the park and fly option. Not knowing anything about this service we were concerned that our car would be stuck somewhere and we would not be able to retrieve it, as our flight back arrived past midnight. This was not an issue, it was self park. We picked our (well lit) parking spot in the hotel parking lot and kept our keys. We were able to retrieve our car anytime of day or night. No worries about someone having your keys and going through your things or driving your car. The airport shuttle was very Convenient. We Checked a few places with this option ,not all had early/late shuttle service. This hotel was the best option for us because they had early service (starting at 4 AM). Be sure to check the shuttle times before you book anywhere. Rooms were nice and very clean. The price was better than parking at the airport and way way less hassle.... way way less hassle!! Shuttle driver was very nice and took care of our bags. He asked about our flight and dropped us off feet away from our check in location. Breakfast was awesome. Nicer than what you would expect for a room in this price range. There is a dedicated breakfast host. Her name was Mariama. She was very polite and attentive. She kept the food freshed up and warm. I would definitely recommend this hotel, and their park/fly option. I cannot praise their parking, shuttle and breakfast enough! We will stay again anytime we felt from Nashville.
Thank you for taking time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! Wow what a great review!? We love that you found our Park and Fly option handy and of value (and that you didn't have to do anything extra to get your car after a long day of traveling). Mariama is one of our superstar breakfast hostesses so we love that you got to interact with her while here, and that she made our 'awesome' breakfast even more enjoyable for you. We look forward to welcoming you back to Nashville when the time comes again! PS - We will make sure to let everyone on the team know you mentioned them! Thank you again!
I had a single night stay at this hotel and it was thoroughly enjoyable. The front desk staff was super friendly during check-in and I had an event at the airport that I needed to attend, so she even scheduled me a ride with their shuttle service. The shuttle driver on 6 Dec was great, and we shared some good conversations. Additionally, the hotel itself was very nice. The bed was very comfortable and the breakfast options were very good. In the end, it was a pleasurable stay and I would definitely stay here again.
Thank you for taking time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! What an awesome review?! We love making our guests feel like family and it never gets old reading reviews where the guest noticed our team and their commitment to serve. We look forward to the opportunity to welcome you back to Nashville soon and thank you again!
The desk staff were nice and helpful. Room was a typical hotel room, but the furnishings were nice and seemed new. Everything was clean. The breakfast was great -- everything you could want and hot items were hot and cold items were cold. Jayne, the breakfast attendant, was wonderful. She was friendly and efficient and kept everything well supplied.
Thank you for taking time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! We just love the awesome review and that you enjoyed our breakfast (and interacting with Jayne). Our breakfast hostesses are simply the best in Nashville, and we will make sure to let Jayne know you mentioned her. We look forward to welcoming you back to Nashville when your travels bring you to the area again.
The breakfast was delicious, but what made it even more special was the great hospitality from the hostess Mariana. She was so helpful and pleasant. I would come back just to see her warm beautiful smile.
Thank you for taking time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! We love that you had a great time and especially that you got to interact with Mariama! Working with her (as you can imagine) is just as hospitable, welcoming and pleasant, and we will make sure she knows you mentioned her! We cannot wait for the next opportunity to welcome you back to Nashville.
They upgraded our room for free for our anniversary & ms. Mariana that served breakfast is such a sweetheart! She went out of her way to great everyone and check in their breakfast & talk. Love her! She should be a manager. During breakfast i noticed a tall gray hair man that leaned over the counter playing in his phone the entire time it took us to eat he Didn't great people coming in and out. I find this to be rude and wish more people took the time like ms. Mariana our room was clean and had mints on the bed. The breakfast had plenty of variety. Overall really good hotel.
Thank you for taking the time to write about your stay with us here at the Best Western Plus Nashville Airport Hotel! First things first....HAPPY ANNIVERSARY! We love that you chose to spend it with us, and especially that you got to meet Mariama! We are spoiled in that we get to work with her all the time so that just means you need to come back soon! And since we also want everyone to feel welcome and important, we will use this review as a training opportunity to show exactly what the guest perspective is so thank you for sharing your experience.
Jayne made sure I had a pleasent breakfast, making my trip that much better. Hopefully other people find the same good food and meet Jayne at the Best Western Plus by the airport to start off a great day.
Marianna provided excellent service during breakfast both days of our stay. There was never a shortage on food and her hospitality is great. She definitely stayed on top of everything from cleaning, taking our plates, and keeping the food supplied. We couldn't have asked for better service.
We are so happy that you had a pleasant stay, Valued Guest! Please come visit with us again soon. You have made Mariama's day by giving her a shout out. Thank you so much and thank you for being our guest.
The staff at the hotel was great. Gordon checked us in and did an exceptional job. We had problems with reservation which he took care of. The young man who checked us out this morning tried to keep us up to date on the shuttle. He kept calling trying to get an ETA. Our room was clean and comfortable. I gave only a rating of 2 because the shuttle service was 30 minutes late. This is the second time I have stayed there and ended up calling an Uber both times.The shuttle finally arrived as our Uber pulled away. The next time I stay there I will just call an Uber start with so I won't take a chance at missing my flight.
I am absolutely sorry you had such a negative shuttle experience. Next time you stay again ask to speak with me (GM) and I will work with you to make it right.
Everyone in the staff were very friendly and warm. The hotel is a bit older but it is kept clean and comfortable. Conveniently located. The buffet in the morning was great compared to other free buffets. Jayne kept all the dishes fresh and flowing and was constantly keeping the area clean. Not to mention friendly and agreed us with a smile and "good morning" every day. We have stayed here before and will stay again.
Thank you Ms. Linda! It is so awesome to know that you had a pleasant stay! Thank you for your review and especially for mentioning Jayne. She is such a gem. We look forward to your next visit and thank you so much for being our guest.
The hotel itself was nice as were the employees but i wouldn't recommend using their shuttle service to the airport at all. We were left waiting at the airport for a pickup for over 20 minutes incoming and left the hotel over 30 minutes late going back to the airport. Poor excuses were given for each one and the staff seemed used to giving them. All in all it would have been a nice stay if i hadn't almost missed my flight.
We are so absolutely sorry you had a bad experience with our shuttle provider. This is something we are actively addressing and it will not be an issue again. We do hope you will come back and try us again so we can welcome you back to Nashville!
Wanted to send a special thanks to Marianna who prepared breakfast for us all every morning with so much grace and kindness. Wonderful service! She got our day off to a great start! Outstanding hostess!
The food is amazing and Mariama took care of every detail of breakfast. It's people like her that make hotel stays and breakfast so great. When in Nashville I'm definitely coming here and definitely swinging by the breakfast area.Thank you Mariama. Highly recommended.
It is our honour to receive your 5-star review and your wonderful words of praise, Valued Guest! Thank you for mentioning Mariama and we would love to see you again. It was our privilege to have you as our guest.
My stay was made amazing with the help of Mrs Mariama. She literally pampered us and assisted us with a HUGE smile on her face and superlative joy and enthusiasm. Thank you Best Western for having her on the team and for an amazing breakfast.
Wow! Your wonderful praise is truly appreciated by our team, especially Mariama! We consider it a privilege to have her on our team. It is nice to hear that you enjoyed your stay and we look forward to welcoming you back. Thank you for being our guest.
When I arrived there was a large group of military men and women who had just arrived, I watched as they took very good care of them, and showed a great deal of respect for them. They handled a difficult check-in and maintained good service. The rooms were clean, and this location had an awesome indoor/outdoor pool. Breakfast was great, and a woman named Marianna took great care of us. She helped several families including mine feel very welcome and comfortable. She made sure we had everything we needed and went above and beyond to show us hospitality. We were here for a wedding over the weekend so we didn't get to spend much time laying around the hotel, but what time we did spend there was quite nice. Thank You! We would definitely love to stay here again.
Isn't Mariama just a gem? She is such a valuable member of our team because she epitomizes what it means to be hospitable. We are pleased that the rest of the team impressed you as well, they are the backbone of our hotel operations and we are honoured to know that they made your stay pleasant. Thank you for being our guest and we look forward to seeing you again.
The location is easily accessible to downtown. The hotel was clean, the beds were very comfortable, and the staff was very friendly. Jayne in the breakfast area was especially friendly and did a great job staffing the breakfast area.
Thank you Valued Guest! We do appreciate your 5-star review! Our team is pleased that you enjoyed our hospitality and Jayne is over the moon that you mentioned her name. We look forward to your next visit, thank you so much for being our guest
Great quality hotel with amazing service! It is in a nice area surrounded by other hotels. The rooms were very nice and clean. Breakfast was great and Mariama provided wonderful customer service for everyone.
Thank you for writing about your stay! We are so happy that you loved the hotel and Mariama (we will also let her know you mentioned her!). When your travels bring you back to the area we will be ready to welcome you back!
I will like to give a Special THANKS to Mariama the lady was very nice with assisting my family with breakfast which was one of our best experiences at the Best Western Plus Nashville Airport..... Thanks again
Thank you for writing about your stay! We are happy that you enjoyed your time with us and that you could meet Mariama! She will certainly be told you mentioned/remembered her! When your travels bring you back to the area again we look forward to welcoming you back to Nashville.
Really appreciated the service Marianna gave at breakfast every morning. It was such a pleasure to see her every morning. The graciousness and warmth in her smile were spectacular! If I ever get back to Nashville I hope she's there!
Thank you for writing about your stay with us. We are so happy you enjoyed your stay and got to meet Mariama, and will certainly let her know you mentioned her! We look forward to welcoming you back to Nashville when your travels bring you into the area again.
Stayed here to go to a concert in the Gulch. Rooms were clean and beds were comfortable. Breakfast was hot and tasty with good variety. Marianna was great, offered great assistance and great service she greeted everyone that came into the dining room.
We stayed 2 nights at the BWPlus. The service was great. The rooms were clean. The continental breakfast was very good. Mariama, one of the cooks, was so friendly & ensured everything was satisfactory. She was always wiping tables, or having a friendly chat with the patrons. Such a lovely lady. The free shuttle service to the airport was a very nice addition. I would certainly stay here again.
Thank you for writing about your stay! We are so grateful for your kind words and thrilled that you really enjoyed your stay (and that you got to meet Mariama!). She is a rock star and we will let you know that you mentioned her. We look forward to welcoming you back to Nashville!
Relatively clean rooms. The bed mattress is quite high so some may have problems with it. Weak lights in the washroom. The internet connection is slightly problematic (has worked at other accommodations). Friendly staff and breakfast reasonable.
Thank you for writing about your stay with us! We hate that your internet connection was not as great as you've had before, but this issue was discovered and rectified immediately. We are also in the process of updating how we illuminate the washroom areas (limited rooms experience what you mention) and we cannot wait to host you again for another trip so you can see the difference!
The front desk personnel, Gordon, suggested places for us to visit and eat. The breakfast servers, Jayne and Mariama, were pleasant and concerned that we enjoyed our food. Our room was excellent. Very clean. We had everything we needed. The shuttle bus brought us from the airport to/from the hotel. The town shuttle was available to take us downtown for a nominal fee.
Thank you for rating your stay and writing about it! We are so thrilled you had such a great time, and we will certainly let the team members you mentioned know they impacted your stay enough to be written about! When your travels bring you back to Nashville, we welcome the opportunity to host you again.
Stayed here on business for 10 days and found the executive king suite room to be comfortable although there was a lot of noise from the hallway and from the rooms next door. The bathroom sink area was cramped and the lighting for the mirror was dim. Dark grease stains on the carpeting. TV's screen size was small. The lamp behind the couch had no light bulb. The breakfast was good. I will try another hotel when I am back in town.
Thank you for writing about your experience. This is not what we strive for so I personally apologize. In order to fully address the issues, would you mind reaching out direct to the hotel so we can get more information about the room you were in? We would love the opportunity to learn more about this.
We thoroughly enjoyed our stay. The rooms were clean, staff was friendly and helpful. Miss Jayne in the kitchen serves the best breakfast with the brightest smile and spoke to us like old friends. A++
Thank you for writing about your stay! We will let Jayne know that you mentioned her, and cannot wait to see you again when your travels bring you back to Nashville.
The stay was better in the past with friendly, helpful staff taking care of customer needs. Things seem to be going downhill, and the place hasn't been taken care of very well. This place needs to be cleaned up/updated.
Thank you for taking time to rate your stay/experience. Our goal is top box satisfaction and it definitely looks like we missed the mark on that. Rest assured we are always looking at ways to improve and have action plans in place to keep things updated and fresh. That said, if you have any additional or more specific feedback or if there is anything I can do to make it right, please do not hesitate to reach out to me at the hotel. I really do look forward to another opportunity to host you for a trip and also the opportunity to learn more about where we can focus to make the next trip better.
Bacon, sausage, eggs, biscuits & gravy were all good. Miriama was a stand out employee...she welcomed us to the breakfast room like friends & kept the area really clean! We were so impressed we tipped her for excellent service & hope more people do the same! Positive way to start our day.
The pool and deck was a small area located just outside the hotel surrounded by a concrete wall that was too tall to see over. No atmosphere. The internet was so slow it was unusable.Walked the neighborhood and felt it was unsafe nothing to see anyway. I booked this hotel because they offered a free shuttle to the airport at 4AM and they would send a bag breakfast in lieu of the free breakfast. In the morning we were given a bag each and was told this was all he could find. They contained a withered orange and an apple and if we wanted we could have a candy bar, which we took. Shuttle was on time, the driver friendly, and it was appreciated. I would not stay here again.
Thank you for writing about your stay. It looks like dropped the ball on providing an excellent stay, and this isn't something we like to do. The issues mentioned here will be addressed promptly (especially the grab and go bags and their contents), and if you would like to express any other concerns, please do not hesitate to contact the hotel directly and ask for the GM or AGM. Our goal is a great stay or to make it right. When you return to Nashville we do hope to have another opportunity to host you for a stay.
Good rooms. And great breakfast service, thanks Mariama! Would have preferred a better & larger TV in the room for sure. Perfect location though. Very close to the airport and car rental service and it's fairly close to the downtown.
Thank you for writing about your stay. We are happy your stay was great, and always visit ideas for improvements based on your feedback. We look forward to hosting another stay for you when your travels bring you back.
A huge shout out to Cheryl (sp.) at the Best Western Plus Nashville Airport. Cheryl at the Best Western provided the fastest, easiest and friendliest check-in I have ever had! Thank you for being terrific at your job Cheryl!!!
Thank you for writing about your stay with us! We will certainly let her know you mentioned her and cannot wait to host you on a return trip to Nashville.
We were apprehensive about staying near the airport and were worried it would be difficult to get into town. We needent have been worried though. The hotel offers a courtesy shuttle to the airport and from the airport. It also has an agreement with a third party which does shuttle runs to Downtown for $10 return or $15 for a multiple trip day pass. The shuttles run ever hour all day up to 2:30am on the weekends! One day we went to Opry Mills and that was only $11 each way in Uber. Of course it is great to stay city centre but the prices are extremely high so if you are on a budget then this is the hotel for you. We must also mention 2 members of staff who were just brilliant, so friendly and helpful. Mariama (I think that's the spelling!), the waitress at breakfast was lovely and always really chatty and helpful. The gentleman on reception on Saturday 2 November was also really friendly too and told us some good places to go in Downtown and talked to us about his trips to Clarksdale to play Blues (we had recently visited there too). Both exceptional members of staff. Thanks for a great stay!
Thank you for writing about your stay with us. We love to tell everyone we have the perfect 'hidden gem' location and property so we are happy to see that vibe still shines in your review! We will make sure to pass onto our team (and especially the ones you mentioned). When your travels bring you back to the area we will be ready to host you for another trip!
Clean Rooms - Good Parking - Easy Access - Nice Lobby - Friendly Staff - Decent Rates makes this Best Western a good choice for anyone staying close to Nashville Airport. Nothing negative on this review.
Thank you for rating your stay with us! We are thrilled you found our hotel to be of value, and look forward to the next opportunity to serve you!
We didn't have a reservation but I walked in and asked if they had a room available for the night. We wanted something close to the airport as we had to be up early. Gordon was super helpful. All he had left were king sized beds which was fine with us. I still like sleeping with my husband, lol. He got us checked in. We went up to our room, super clean. No issues with anything in the room. We didn't get to enjoy the breakfast or pool.
Thank you for writing about your stay! We are glad that you still like sleeping with your husband so the king bed worked lol. Seriously though, we really are thrilled your stay was great, and that our team lived up to their game of taking care of our guests. You will need to come back again though so you can enjoy breakfast and the pool!
This was a nice hotel to stay at! Very quiet, room was clean. Breakfast was delicious for the 2 days we stayed there and Jayne is so friendly! She made sure our breakfast was great and always made sure tables were clean for people to sit at. She even gave us tips and ideas on what to do and where to go in Nashville. We felt very welcomed and cared for with her around. Thank you Jayne!
Thank you for rating your stay with us! We are thrilled you had a great stay and that Jayne had a positive impact on your stay. She is a treasure and we will certainly let her know that you mentioned her! When your travels bring you back to the area, we will be here and ready to host you for your next stay!
Our stay at this hotel was a highlight to our trip. The location was convenient to downtown attractions and to other locations. Although we were near the airport there was no noise from incoming or outgoing planes (yay). The room was clean and cozy and we were close to restaurants for a quick bite. The morning breakfast was good and was always hot which is a plus. Jayne maintained a clean environment and greeted everyone with a cheerful hello, she made our daily breakfast something to look forward to.
Thank you for writing about your stay! We love reading that WE were the highlight! (insert cheesy emoji here). As we always love doing, we will share with Jayne that she stood out in your stay, and we are really excited for the next time you come to Nashville so we can host you again!
Making our first trip to Nashville we were looking for an affordable yet nice hotel somewhat close to the attractions. The property is new and new in appearance from outside to the rooms. The room had a couch with plenty of area to relax in. For an extended stay it was nice not to have to sit upright in a normal hotel chair or lay in a bed. The Pool was nice set up where you could swim inside or swim right to the outside portion. Early in our stay it did get cold so a barricade was placed that I guess will remain for the cooler season. The staff is awesome. Taking care of all the normal tasks and going above and beyond. They were super friendly and offered much information to be considered while touring. The cost was amazing compared to the downtown options and very reasonable for the surrounding market. It was still close enough that UBER or shuttle was affordable and not a pain.
Thank you for rating your stay with us! What a great review!? Thank you for sharing. We will share with our team as well! You are correct too in that the barricade will remain up until the next pool season so you will have to come back in the summer when its fully opened (and warm).
Firstly, the tv remote did not work. The front office exchanged our remote. After we returned from the evening out, we found the tv did not work again. We called for help. The young man explained that we were given a wrong remote...a Sharp remote for a LG tv. It took 3 incidents to finally resolve this problem. In the second room that we paid for, the key cards had to be changed 4 times. So frustrating!
Hello and thank you for writing about your experience. I agree with what you said being frustrating, as it would definitely frustrate me as well. When you get time, I would like to discuss this issue further. I have left a voicemail and sent an email as well so that you have a way to connect with me so that we can chat about it in more detail, and I look forward to the opportunity to do so.
A few days in Nashville included Darfon's restaurant which is across the street from the hotel. We enjoyed the lamb chops (they were thin: about 1/4 inch) with a delicious mustard sauce. Our stay also included the Redneck Comedy Tour (do it first: they tell you about places to go other than the honky tonks) which was really funny. The Best Western plus near the airport wasn't too far but the parking downtown was expensive at 10-15$ per hour with a minimum of 2 hours. Good experience but Nashville needs to up the food scene.
Thank you for taking time to write about your stay and experience. We are glad you got to check out the comedy tour and Daron's. The Nashville food scene is growing fast so please do come back to see us (and try some other options). One place I like to recommend is Monell's!
That title probably says enough... Return customer. If you have a good experience and you return for another stay, that is a great review in itself. We stay here flying out of Nashville... Easy to the airport, eateries nearby. Thanks for another good stay!
Thank you for coming back to rate your stay (and being a repeat customer). We look forward to hosting you again when you return.
Marianna who works in the Dining Room is wonderful. She greeted each guests with a BIG SMILE and made sure every one is fine. Afterwards she asked " How was breakfast"? She made guests feel welcome and make sure food is plenty. Her service is phenomenal. We need more people like her.
Thank you Valued Guest for your words of praise! Mariama is a doll! She embodies hospitality and we are honoured to have her on our team! Thanks for recognizing her. We would love to have you visit again and thank you for being our guest.
Awesome staff everyone was pleasant and welcoming special thanks to Jayne for the special morning meals that I love so much Everything was clean I had everything I could ask for my expectations were topped
Thank you for writing about your stay with us. We are thrilled to see that you had such a good experience, and that Jayne had a positive impact on your stay. She is great, and we will let her know you mentioned her! When your travels bring you back we hope to host you again!
This hotel was great! We were three in our party with one coming in before us on a different flight. They checked her in and we followed with not problems at all. Also they were the only Best Western in Nashville who had a hotel shuttle from the air port. So important as our other party member had to use it. They took very good care of her before we got there a few hours later. The food was good in the morning and the room was very clean and comfortable.
Thank you for writing about your stay! I am so happy to read that our amenities were useful and of value to you, and especially that our team took such good care of your party. They read these reviews as well and it is so awesome to see their eyes light up as they see what guests say. We look forward to hosting you again when you return to Nashville!
Stayed 3 nights. For us we feel it's the people behind the scenes that are invisible that make or break your stay. Check in was great, smooth as glass even with our early unpredicted arrival. Our room was top shelf. We were so pleased we signed up for BW rewards. We never met our chamber maid for room 217. She was/is great. Jayne at breakfast is ultra vigilant with the excellent variety of breakfast options Everything supposed to be hot was hot. Everything supposed to be cold was cold. And foremost when we stepped up for breakfast was always spotless. Another great first impression. Shuttle into town was great. We will certainly visit BW properties in the future. Thanks everyone.
Thank you for writing about your stay. We just love reading that every team member took good care of you, and that Jayne and your housekeeper really stood out in your experience. If and when your travels bring you back to the area, we look forward to the opportunity to host you again.
Nice hotel with amazing staff. Front desk, housekeeping, everyone very pleasant. Special thanks to Jayne and Mariama for providing breakfast each morning. Both ladies went out of their way to make sure we all had what we needed. They were gracious and kind. We felt like family!
Thank you for writing about your stay with us! We are so happy to see that you had a great experience, including getting to meet Mariama and Jayne! We will make sure to let them know you felt like one of the family because of them and cannot wait to host you again when your travels bring you to the area again.
Gabby Always made sure we had shuttles from and to the airport. Shuttles to and from downtown. Jayne always made sure us and all the others had a good breakfast. The rooms were clean and all the employees treated us like family. The best I've seen at any price point! I read great reviews before we stayed at The Best Western Plus Nashville Airport and they were true. It made coming into town mainly for a concert a fun experience the day before and after the concert.
I look forward to staying at this hotel. Anna and her staff couldn't be more friendly and helpful. I travel almost every week and would never consider staying any where else. This is the best location in the state.
Thank you for writing about your stay! We are grateful that you love the hotel and team, and that you call us home weekly! As always, we look forward to serving you again.
The hotel was clean. The employees were very friendly especially Jayne. She fixed the breakfast and it was excellent. There was popcorn in the afternoon and the hotel is close to all the locations we went. We will be back.
Thank you for writing about your stay! We are happy to read that Jayne had a positive impact on your stay and will certainly let her know! We hope to see you again when your travels bring you back to Nashville!
Greeted at breakfast by Mariama. Pleasant way to begin our day in Nashville! She takes wonderful care of all guests with conversation and a smile! People like her make a stay memorable! Thank you for making our visit a great one!
Thank you for writing about your stay. We are happy to read that Mariama had an impact on your stay, and we will certainly share with her that you mentioned it! We hope to host you again when your travels bring you back to the area.
Great hotel - fine visit - hotel lobby was pleasant - front desk was helpful - internet access was resolved - cost was reasonable - breakfast was good although the amount of sitting space was not enough for the number of guests
Thank you for writing about your stay. We are thrilled you had a great time here, and that you enjoyed breakfast. Seating can be a little bit tight, but we are beginning to offer our meeting space as overflow to loosen the compression. When your travels bring you back to the area, we hope to have an opportunity to serve you again.
Aedan, General manager, was most accommodating and helpful with booking the hotel for our group which made our arrival, checking and stay a most pleasant experience. Jayne, the breakfast hostess, is outstanding and her service and care of the guests was outstanding. Very friendly and courteous. Thanks to all the staff for a great stay in Nashville.
Thank you for writing about your stay! I am thrilled you had such a smooth experience from start to finish. That is what we get out of bed and strive for every day so it really is great to see that it works. I will make sure to let Jayne know you mentioned her as well and I hope you come back to see us if you ever find a need to visit Nashville again!
The room was clean (thanks, Laura!) and perfect for a one night stay. Jayne, who ran breakfast, was sweet and took care of my friends and I to ensure everyone got what they needed. The pool area was clean and had good sunlight in the morning for reading by the pool.
Thank you for writing about your stay! We are thrilled it was a 'perfect' five and that you found our amenities enjoyable. Of course we love to see when staff members really make your stay so we will certainly let Jayne and Laura know you mentioned them! We hope to see you again when your travels bring you back to the area.
This is an Excellent hotel. Many Good food choices. Nice amenities in clean, beautifully decorated room. Friendly helpful staff, especially breakfast service. Gorgeous looking pool. Didn't use but others were enjoying.
Thank you for writing about your stay! We are thrilled it was a 'perfect' five and that you enjoyed the decor/food/amenities! When you travel back to Nashville, come back and see us so you can try the pool!
My husband and I just stayed at this hotel and it was great! The room was very clean and the shower water pressure was perfect. The free breakfast had a lot of options from waffles to eggs to biscuits with gravy. They do offer a free shuttle from the airport and to downtown but they work with a few different hotels so it could take a little while. We used Uber which worked out well. It is about a 15-20 minute drive to downtown Nashville. If you stay here there is a great Irish bar McNamara's not far from the hotel. We went there a couple of times and heard excellent Irish music(especially on Saturday night).
Thank you for taking time to rate your stay! We are glad that you had a great time, and that you found the room, water pressure, and breakfast to be great! McNamara's is a WONDERFUL place too and the music is truly something when you want a different tune. When your travels bring you back, we hope to host you again!
Had a Excellent Time !!! Will always stay with yall !!!Rooms where amazing ...very Clean !!! Staff was super Friendly and very helpful!!!! Breakfast was amazing ..it was like being at a restaurant in your own kitchen !!! Star Treatment for sure!!!
Wow! Your review certainly means a lot to us! We are so pleased to know that you enjoyed our hospitality and would love to welcome you back. Thank you for being our guest.
Nice clean room. Staff that looks out for your well being. Great options for breakfast with friendly staff. Absolutely would stay again. Pool looked amazing but there were storms in the area so not able to use. Comfy beds.
Thank you Mr. Don! Knowing that you had such a great stay makes our day! We look forward to seeing you again and next time, feel free to take advantage of the indoor pool. Thank you for being our guest.
A group of Brain Aneurysm Survivors traveled to Nashville, TN in September 2019. We stayed at the Best Western Plus Nashville Airport Hotel. It was a fantastic stay for all of us. Special thanks to Aedan Whitaker-Meeker who worked with us to make our hotel choice so perfect. The hotel was affordable and convenient just as he described. Thanks also to two wonderful women who oversee the breakfast Mariana and Jayne. They kept the warmers filled and ready to go. Thank you to all of these employees for making our stay memorable.
Thank you so much! We are pleased that you enjoyed your stay and that our team, especially Aedan, Jayne and Mariama, made your stay perfect. We look forward to seeing you again and thank you so much for being our guest.
Mariama, A lovely lady with a big smile and sincere eyes gave us a pleasure to enjoy the best hotel breakfast that I had before. Love makes the difference in everything! Ps: I missed bananas! lol Obrigada, from Brazil. Pam
I had never heard of BW + but I must say I was impressed. The rooms were super clean and the staff was super nice. I spent the prior 3 nights at a Hyatt Place in Austin and this hotel was miles better by every measure. So Hyatt is off my list and BW+ is now on.
This hotel is in a good location convenient to the airport (along with many others), with various eating places and other conveniences nearby. I chose it primarily because the rates were a bit better than my usual preferred places in the area, but it was a mistake. The room I was in had a king bed, and was reasonably well laid out. There was a fridge and a Keurig coffee machine. The bathroom was split with the sink outside the bath+toilet area, which I find less than ideal, but it's pretty common. The main problem I had was the extremely uncomfortable bed: it was unusually hard, not just a bit firm. Not even a soft layer on top of a firm mattress, which would have been fine. I did not sleep well. I'll go to another hotel nearby the next time. If you have inconsiderate neighbors, or families with kids, be prepared for a lot of noise. I ran into both: bawling kids earlier in the evening, and then late-evening social types banging on doors and talking loudly, not worrying about whether someone might want to be sleeping at midnight. The other problems were relatively minor: room lighting was poor, I had trouble shaving over the sink, and there was no light over the coffee counter. The tv was rather small for the room, maybe 32 inches, so not great to watch while lying in bed. I didn't use the wifi, since my phone got a good signal, and I didn't need to connect anything else. Breakfast seemed adequate, but the first morning there was no room to sit, it was packed. They should replace some of the tables with long counters, to accommodate more people at busy time.
Thank you for taking the time to write about your stay with us. Our guest experience is something we take seriously, from comfortable beds to a good night's sleep, and we will certainly ask others to keep it quiet if a noise issue is brought up, and hate that we did not have the opportunity to make it right for you while here. If there is any other feedback you wish to provide, please do let us know by sending an email to [email protected]. This is how we grow with our guests to be better every day. We hope you will try us again when your travels bring you back.
I like to pick hotels that have good reviews in my price range. I picked this hotel based on that criteria. I could not have been more satisfied. After having a little difficulty finding it, everything else was close to perfect. Clean,good size rooms,nice amenities,very good breakfast. The staff was very attentive. Very quiet. The only noticeable noise was the air conditioning and an occasional airplane but did not hear any other guests .My room was on the top floor(4). Coffee available in the lobby 24-7 with regular and decaf both with regular and mild choices. The sink was outside the bathroom with a small ledge for your toiletries. I took advantage of the 3rd party shuttle to downtown. $10 round trip or $15 unlimited for the day. Very happy with my choice!
Thank you for taking time to write about your stay. We are thrilled you had a 'perfect' experience, and hope that we can serve you again when your travels bring you back to the area!
We enjoyed our stay at the best Western plus Nashville airport hotel. Clean and comfortable. In particular, I want to thank Mariana, the very nice woman at breakfast whose big smile lit up the room, and who couldn't have been more accommodating and friendly, among other things for providing us saran wrap to take food back for lunch.
Thank you for taking time to write about your stay with us! We are thrilled you had a great time, and will be sure to let Mariama know you mentioned her! She and all of us will be ready to serve you again when you come back to Nashville!
We had a king suite and it was a great room...super clean, modern, quiet. The breakfast was one of the best for a hotel. Marriama was the employee who assisted in the breakfast area. She was super friendly and made sure everything was clean and even took our plates when we finished eating. We would definitely stay at this hotel again.
Thank you for taking the time to write about your stay, Lisa! We are thrilled you had a great time, and will certainly let our Mariama know that you gave her a shout out. We cannot wait to host you again when your travels bring you back to Nashville!
Came to Nashville for the first time with a friend. This hotel was modern, comfortable beds with great pillows and linens & very clean. Breakfast area in the morning provided lots of hot food choices, juices & coffee as well as a lovely lady named Jayne, she made each morning start great with her smile and welcoming “Good Morning” & conversation as she worked. Will def stay her again on future visits.
Thank you for taking the time to write about your stay! We are thrilled you had a great time, and will certainly let Ms. Jayne know that you gave her a shout out. We cannot wait to host you again when your travels bring you back to Nashville and so happy you had such a great first visit!
We stayed two nights. The first night we found the room very humid(think the air wasn't working properly as everything in the room felt wet) so we requested to be moved for the second night. They moved us without any issues. Rooms were very clean and decor was quite nice. I am usually a germaphobe but felt very comfortable and clean. All the staff members were very nice but a shout out to Jayne the breakfast lady and Joe(I think that was his name) the front desk clerk who were extremely nice and helpful. Breakfast was really good with lots of hot and cold options. Beds were very comfortable. Would definitely stay here again.
Thank you for taking the time to write about your stay. In the south our humidity is certainly a challenge, and we have identified your room through our internal maintenance system so that we can address the issue that caused your room move. We are thrilled you had a great experience and felt like you were in a clean environment. Our team of housekeepers work very hard and have a great amount of pride in their work. We will share your feedback with them, and of course Jayne / the desk agent! When your travels bring you back to Nashville, we will be ready to host you again.
We were pleased with the location near the airport and just minutes from the Grand ole Opry. The staff were very friendly and helpful. All in all I'd stay here again. Clean, organized and close to several places to eat. I recommend this BW to you.
Thank you for taking the time to write about your stay, Phil! We are thrilled you had a great time, and will certainly let our team members know that you gave them a shout out. Our location is a perfect little spot in town, and we are happy that you found it convenient. We cannot wait to host you again when your travels bring you back to Nashville!
The woman at the front desk (I forgot to ask her name) was so sweet and very helpful! Jayne's breakfast was absolutely delicious! The rooms were clean and the area was safe and secure. Will definitely stay again!
Thank you for taking the time to write about your stay, Shiloh! We are thrilled you had a great time, and will certainly let our team members know that you gave them a shout out. We cannot wait to host you again when your travels bring you back to Nashville!
One of many airport hotels this is a good location for Nashville highlights. The reception staff were friendly & room comfortable. However WiFi was inconsistent & since we were on holiday from a few time zones away we would have appreciated if breakfast had continued until 10am & not 9.00am.
The hotel was priced right considering we were 15 minutes from downtown. It was nice but needed some updating. They offered a very convenient shuttle to downtown and back again. Plenty of parking and decent food available early in the morning
Thank you for taking the time to rate your stay with us. We are always looking at ways to improve our experience for guests, and hope to see you again when your travels bring you back to the area so we can show you what is new. Safe Travels!
Had a 4 hr airport delay so we arrived at 12M. The desk person felt sorry for us since we missed dinner, so he gave us free snacks. Then the first room we were given had not been cleaned so he gave us an upgraded room which was wonderful! Mariana among others went out of their way to be helpful at breakfast the next morning. Thanks for a great experience.
Thank you for writing about your experience with us. We love to read about our team taking care of guests. This business really is all about it. Next time you're in Nashville, we hope to see you again, and thank you again for taking time to review us!
Friendly staff, good breakfast, clean and close to the opry area. We had no issues with our stay there. The staff was friendly and did not mind helping you. Breakfast was good, coffee was hot, room was cold.
Thank you for taking time to write about your stay. We will certainly pass out the kudos/shout-outs to the staff, and we can't wait to see you again when your travels bring you back to Nashville!
We've stayed at this hotel before. We really like the location and convenience. Mariama was a wonderful hostess for breakfast. It didn't feel like we were just additional bodies, but welcomed guests. The rooms were very clean and comfortable.
Thank you for taking time to write about your stay (and the memorable staff interactions!). It makes us so happy when you feel like welcomed guests and not just another body! We will certainly pass out the kudos/shout-outs, and we can't wait to see you again when your travels bring you back to Nashville!
Great service amongst the staff; especially Mariama who consistently went out her way for morning guests attending the continental breakfast. Every single guest was greeted and provided with amazing service!
The first night the a/c was leaking all over the carpet. They changed our room as soon as one was available. The beds are hard and the towels are rough. We didn't like that the sink was outside the bathroom. The ice maker on our floor was broken. The best thing about this hotel is that they have the most extensive continental breakfast I have ever seen. The ladies overseeing it are lovely.
Thank you for taking time to write about your stay. We hate that we missed the mark on delivering a five-star experience, but are happy to report that the issues mentioned are being addressed. We do hope to see you again when your travels bring you back to the area!
We have been travelling through USA from Australia and we found this hotel to be the best one we stayed at for the price. Spacious rooms,very clean,great location for everywhere we wanted to get to (didn't want to stay downtown) and friendly staff,particularly Jayne who looks after the breakfast room! She looked after all our needs and went above and beyond her duties telling us about the Downtown shuttle and also the Hop On/Off trolley bus. Thanks all for a great stay!
Thank you for taking time to write about your stay! We are thrilled that you said we were the best for the price! Our breakfast hostesses Jayne & Mariamma are truly special, and we are glad that Jayne took such good care of you. We will definitely pass the words along! If you come back to Nashville, we sure hope to see you again!
Hotel was very CLEAN!! The location was less than 5 minutes from the airport. The breakfast was really good. Marianna was so sweet at breakfast and very friendly. The roundtrip shuttle to Broadway was a great price. The manager Gordon was very friendly and helpful. I am a Travel Agent and will definitely sent clients there. The only complaint I would have is the outdoor pool is very small. Besides that, everything was great. I will always stay there when in Nashville.
Thank you for rating your stay! We are thrilled you had a 5/5 experience and can't wait to host you again if your travels bring you back to the area. PS - We will make sure to mention to Mariamma that you had a great breakfast and if you ever need to send clients this way, we would be honored.
Hotel extremely clean. Close to Nashville and the college universities. Pool is wonderful. Food is hot and a wide variety of choices. Will definitely stay here every time we visit Nashville. Close to the airport. Lots of eating places close by.
Thank you for taking time to write about your stay! We are thrilled you enjoyed your stay and that you loved the pool / food! When you come back we will be ready to have you stay again!
Miriami took care of preparing the breakfast buffet, restocking items, clearing tables and keeping the food area spotless - she was a one woman wrecking crew! For my party of 4 the breakfast alone was worth $35-40 per day.
Thank you for writing about your stay! We are happy that you enjoyed everything (including breakfast), and that it saved you money! Mariamma is a wonderful employee and we will be sure to let her know that the guests notice her dedication as well!
Great Place. Friendly and welcoming staff. Clean. Did not see any bugs for the three days we were there. We have been traveling a lot. So that's a big deal to us. Well thought out free breakfast selection which includes waffles, pastries, muffins, eggs, bacon, sausage, fruits, breads and biscuits, juices and milk, yogurts and Philadelphia cream cheeses, etc. They even had Nutella packets, nuts, chocolate chips, cinnamon, powdered sugar, coconut flakes, and Kraft honey for the tea. Marianna was very helpful and was keeping everything well stocked. She offered us whipped cream for our waffles. We made two waffles and in between we put Nutella, nuts, chocolate chips, banana slices and whipped cream. It was like eating a cake for breakfast. People were eyeing my waffles. :) Highly recommend this place.
Thank you for taking time to review your stay with us, Anna! We are so happy you enjoyed your stay (and our breakfast!). Our breakfasts hostesses take good care of our guests, and we will make sure to let her know you mentioned it! We can't wait to see you again when you come back to Nashville!
Best western plus near the airport; not one thing wrong. It is close to 5he airport but you hear no airport noise. It might be older but it sure doesn't look that way. Pretty carpeting and very nice distressed wood-like floors. They have a free shuttle to and from the airport. You can get a shuttle to downtown for $10 either one way or round trip (Same price either way). The room was great, very clean and modern with nice towels, comfortable bed which was a little tall. Free breakfast which was the typical fare with eggs, cereal, juice, waffles etc. and very good Folger's special blend coffee. Jane and Mayama were very friendly as breakfast caretakers. The lobby always had free coffee, chocolate chip cookies, popcorn, and most importantly cold fruity or lemon water. Also, bring a bathing suit for the indoor/outdoor pool. There is a small gym also
That you so much for taking the time to write such a complete review! It looks like you really enjoyed your stay and we couldn't be happier about that. I love to say all the time that we have the breakfast hostesses with the mostest! Again, thank you for taking time to write your review. We love to serve and especially love when our guests notice so we will be sure to let Jayne and Mariama know you mentioned them!
Hotel is clean and staff is friendly. Decent breakfast (extends well beyond the hours advertised). Special recognition to Mariana who was the breakfast attendant on duty. Caring and attentive to guests' needs, Mariana provided the best customer service we have experienced any where in the city over our 2-day visit.
Very Pleasant stay. I had a lovely family stay with my parets. The breakfast is a standard complimentary breakfast. We were visiting school in Tenesse. Definitely would recommend it for ay one who choose to stay in Nashville.
Thank you for taking time to write about your stay, Jason! We are happy that you enjoyed your time and hope that you got to find a school that really hit the mark! If your travels bring you back to Nashville, we hope to see you again!
I went to TN for a writer's workshop in Franklin. Brought along my best friend, her three year old and my mother for a short vaca in Nashville. This hotel is surrounded by others. Nearby has several restaurants including fast food. It is approx 13 minutes drive from the Opry mills mall which we spent a whole day in and would have gladly spent a second day exploring if we had time. It is also less than a 20 min drive from the Nashville Zoo which is a must see! We didn't go to bars or much nightlife as it isn't our scene. The hotel itself is clean with mostly friendly staff. Our AC was acting up a little but we didn't complain. The pool was a favorite of the 3 yr old with us but it was a little too chilly for a late-evening swim. We got a 2 queen bed room. It ended up coming with a chair. The beds were firm but comfortable and the linens clean. We slept 2 to a bed. I wouldn't go smaller than a queen for 2 people. You could hear some planes and other rooms but overall it wasn't too disturbing. The little one did get a bit loud but we didn't let her yell. We didn't receive any noise complaints. Extensive room service menu but pricey so we didn't order it. Complimentary breakfast was delicious although repetitive when staying multiple days.
Thank you Ms. Woods for your review. We are pleased that you, your friend, her baby and your mom enjoyed your stay with us. Thank you for highlighting so many of our amenities. We look forward to seeing you again and thank you for being our guest.
The Best Western Plus is the best if you're going to Nashville! I didn't have very high expectations for an airport hotel and was very pleasantly impressed! First of all, it didn't have that familiar "hotel smell", kind of like a lot of disinfects. It smelled wonderful, not a strong scent but just very subtle and relaxing. I stayed in one of the executive suites and it was great. The best part was I have fybromyalgia and have a terrible time sleeping in hotel beds. For the first time in memory, I slept so good, starting the minute I laid my tired head down on a wonderful pillow! Gordon at the desk was great, so nice to talk to, very helpful! And the staff, to a person were just great! Especially enjoyed talking Mariama in the dining room, she was wonderful! Going to Nashville? Stay at the Best Western Plus at the airport, you won't be disappointed!
Wow! You have made our day Ms. Cheryl with such a glowing review! Thank you so much for sharing your experience and for mentioning Gordon. He is truly an asset to our team. We welcome you back when you are in the area again. Thank you for your recommendation and for being our guest.
Stayed for a long weekend with my mother recently. Had an accessible room which was perfect. If you do stay here, be sure to get the breakfast - Mariana was the most pleasant person we had met in a long time. Every morning in the kitchen/pantry, we were greeted with a smile - she was incredibly warm and we felt so welcome. She was amazing.
We are so pleased to receive your 5-star rating on your experience Valued Guest!! We are pleased that you chose to stay with us and had a pleasant stay. Thank you for mentioning Mariama, her and the rest of our team certainly make us proud! We anticipate your next stay and thank you for being our guest.
we love this place and it is very clean also. we have stayed here a good bit in the past couple years and would recommend it to anyone that is looking for a very clean place close to downtown and a few minutes away from the Opry Mall and Opryland.
We got to our room and the air conditioning was not working, Sheryl who checked us in at the service desk, immediately changed us to a upgraded room!!! She was great!! Definitely stay there again!!!Thank you Sheryl!!!
We are so happy to hear that you enjoyed our hospitality Valued Guest! Sheryl is very appreciative of you mentioning her. We look forward to seeing you again and thank you for being our guest.
Nice and clean. The bathroom is nice, large. The beds are comfortable. Not luxurious but adequate. The breakfast lacked bacon, cheese, and biscuits and gravy. No carts were to be found upon check-in so we used wheelchair for our heavier items. Key cards continually got demagnetized and wouldn't work for our room. Staff is very friendly and helpful.
The Best Western Plus Nashville Airport Hotel is a great hotel to stop by when traveling. I had a wonderful rest in rm 403 Mariama at the Breakfast Room was a inspirational! She greeted all guests as they came in. Her beautiful smile caught my attention and made me feel relaxed after a hectic week. Jane was gracefully checking on guests as she restocked the breakfast items. Hotel has a nice scent, beautiful pool and great rooms! Staff are fantastic, Location is fantastic and Hotel is outstanding!
Was on the fence with doing this 2.5 star hotel or a “mystery” 3.5 star hotel (from Priceline) that was cheaper with more stars. Recently stayed at comfort in in Brentwood and it was misleading as a “motel” and disgusting, dirty and in a gross area. In the end went with this based on reviews and are so happy with the choice. Hotel was in a nice area, very clean and friendly staff. Nice to have cookies when we arrived but they were very over cooked and burned. Popcorn was a great idea but there wasn't much left when we arrived at 6:00. The citrus water was a nice welcome after 14 hours on the road. Our room was updated and nice minus the ac leaking and the carpet wet. By far Jayne in the breakfast area was AWESOME!!! She deserves 5 stars. She greeted us with a warm smile, walked around to make sure everyone was happy and had what they needed. Area was very clean and a great amount of choices for breakfast. We are happy we chose this one, would come again and recommend.
We stayed here for one night while passing through Nashville. and it was great! Hotel rooms were very clean, beds were very comfortable. and breakfast was so good. Jayne worked in the dining room and she was so sweet.
We chose this hotel because it offered shuttle service to the airport. An independent contractor is used for the shuttle. We had a mini van ride in a car that was fairly sketchy. The hotel ceiling tiles have water marks on them and during our stay, exposed duct work and a bucket underneath indicated problems with the HVAC. The elevator is extremely slow. We used the stairs to reach our room. Close to the airport, this hotel is a popular choice. The breakfast had great options and the hostess was friendly. Our room was well cleaned each day. The hotel just needs an update as the number of guests are wearing it out.
This hotel is very clean. My hotel room is very nice and comfortable. Jayne made a wonderful breakfast this morning!!!!! There was a lot of options to choose from for breakfast which was really great!!! This hotel has great hospitality!!!!
I needed a room close to the airport for an early morning flight and came to this one without a reservation. The front desk clerk was very welcoming and friendly and she gave me excellent advice about a place to eat supper - a great restaurant that was also within walking distance. The room was spotless, speaking to the work of the cleaners. I slept great, even though it is close to the airport it was remarkably quiet. At breakfast Jayne saved my bagel, she noticed that I had set the toaster quite high and came and found me to be sure that I knew that the toaster operated differently from what I thought, it is because of her I had a good bagel! I also noticed that she walked the room asking if everything was ok and kept the breakfast area not only well stocked but clean. Breakfast had lots of good options, including hard boiled eggs which is my preference. The clerk as I checked out was very friendly. There was popcorn available in the evening, a pool that has both an indoor and outdoor area, and an airport shuttle. Overall this hotel has great staff, is very clean, comfortable, easy to get to and convenient to the airport, I would come again if I am in the area.
Awesome staff, & cozy room! The room felt like a mini apartment. The housekeeper ladies were phenomenal also! The breakfast was awesome, along without the ladies that made it. This will definitely be my stay every time we visit The Ville!
We love Chick Fil A so to be compared is an honour! Thank you Valued Guest for highlighting some of the amenities and also giving a shout out to our team members. We look forward to seeing you again and thank you for being our guest.
Our room was very clean and comfortable. Jayne made the breakfast and she was on her job! She was very friendly and food was great! I was pleased with the service and would definitely stay again. Would recommend they get pillow toppers for the beds... a little stiff .
Thank you so much Valued Guest!!! We are so happy to hear that you enjoyed your stay! Our team, especially Jayne, are honoured to be mentioned in your review. We appreciate your feedback on the pillow toppers, so our leadership team will review it. We look forward to seeing you again and thank you for being our guest.
Very impressed with the spread that's available at Breakfast! Plus Mariama and the ladies there are very diligent in making sure the breakfast is to your satisfaction! Only stayed one night, but leaving happy! :-)
Thank you M. Hamilton for sharing your experience! Mariama and the rest of our team are happy to know that you enjoyed your stay. Thank you for recognizing them. We anticipate your next visit and thank you for being our guest.
The hotel itself is decorated well with several nice amenities but the most notable thing was the service. Gordon at the front desk went above and beyond from making local recommendations for us to check out to making sure all of our needs were met. He even jump started our car for us after having the battery die in the parking lot. Great place, great guy. Thanks!
Clean Hotel with complimentary airport pickup/drop off. Best rates for the fabulous service. Sheryl at the reception is very humble and polite and accommodates every guest very professionally. Thumbs up for great staff from drivers to hotel staff. Will always stay at this place if in Nashville.
Gordon at the front desk really helped us out!! We showed up very early after our flight and he was nice enough to accommodate us early! We were so thankful to be able to walk into our nice, clean room early and have such friendly staff!
Overall cleaniness of the hotel was okay, however during our entire stay our sheets felt damp, and we woke up every morning feeling as if our clothes were wet also. I dont believe this was an issue with the room service staff, but rather, maybe a humidity or ventilation issue within the room. Check in and check out was easy, and they were able to accomodate for us arriving early after a long drive.
Chose this hotel as it was more affordable than others downtown so we were a little apprehensive beforehand. We asked for and were given a quiet room - it was clean, well furnished and equipped with very good a/c which was very welcome given the outside temps. The breakfasts were first class as was the indoor/outdoor pool. The only thing that disappointed us was that we were unable to use the advertised shuttle bus to go downtown as we had a tour booked for 10.00am and the first shuttle doesn't leave until then. That was no problem - we got an Uber but I enquired if we could book to come back on the shuttle and were refused even though I offered to prebook the time. Even when we rang them later in the day from downtown to ask again as we had been trying unsuccessfully for nearly an hour to get an Uber ( turned out to be a problem with our phone), we were still refused. Such a shame as everything else was first class.
All areas ..... Lobby, Breakfast area ..... and room were very clean. Bed was really great. Had a very slow leak under the sink ...... didnt tell anyone cause we were only staying one night. ALL employees were really just wonderful ( front desk ... maids ... and breakfast lady ) The breakfast was pretty tasty considering what it is. For the money, I would stay here again if in the area.
Considering the prices in Nashville are at the outrageous state... this location is doing an excellent job on making the cost of an overnight - acceptable. Thank you thank you. Also the hotel is in excellent shape, clean, and the manager at the front desk “Akhila” was very nice! Thanks for being very personable and attending to my needs. I would stay again for sure.
After researching several hotel reviews, we chose Best Western Plus Nashville Airport hotel and were very satisfied. We had an Executive King suite on the third floor. The price was very affordable. The hotel was very clean and offered free full breakfast which included eggs, bacon, sausage, biscuits and gravy, waffles and more. The staff was very friendly and made us feel welcome. We enjoyed the close proximity to the airport. It wasn't too loud and we could see the airplanes as the came into the airport for landing. I had one minor concern but spoke with their customer service representative named Aiden who quickly took care of our issue. I would definitely stay here again and will check out the Best Western hotels on any future vacations in any city.
Thank you Valued Guest! Aiden will be happy to hear that he helped make your stay more comfortable! We are so happy to know that you had a pleasant stay. Thank you for sharing the details of what contributed to your satisfaction. We look forward to seeing you again and thank you for being our guest.
I've stayed in a lot of hotels for business and best western is a common one I stay in. This location was exceptional and really stood out. Breakfast was phenomenal, whomever makes it is a very good cook and makes amazing biscuits. I never like free hotel breakfasts so this was a big deal to me. Oh yea, just don't get a room next to the elevator like I did. That part was not fun- very loud all the time.
Thank you Valued Guest! We love hearing the word, "exceptional!" Your complete satisfaction is very important to us. We will let our kitchen team know of your compliments and yes, we do agree, those biscuits are phenomenal! Thank you for being our guest and please visit with us the next time you are here.
This hotel lived up to its name...BEST. Our room was spacious, cool, and above all...clean. The handicap walk-in shower was just as I had requested when making our reservation. It was clean and perfect. Staff was very accommodating. We even found them at the desk when we checked out at 5:00 the next morning. Will visit again.
What an amazing compliment! Thank you so much Valued Guest for sharing your experience. Our team will be proud to know that you enjoyed our hospitality. We look forward to your next visit and thank you for being our guest.
I found this hotel to be a little aged but still in good condition. The free breakfast was very similar to most but a little better than many. Andrea the receptionist was excellent and made us feel very welcome throughout our three day stay. The hotel offers a free 24 hour airport shuttle.
Dear Mr. Brian, Thank you for taking the time to write us a review. We finished renovations back in early 2016 so hopefully we can keep the product looking good for you for the next few years. We hope you will consider staying with us again in the near future. Sincerely, Akhila
I've stayed at quite a few Best Westerns and this one was BY FAR the nicest! Everything was great - our room was immaculate, and the staff was friendly and helpful. Even the coffee was good! We will definitely stay again on our next trip out this way.
Dear Ashley, Oh shucks! You are making us blush! But please do keep going! As your sweet words are making all of the hard work we do here worth it. We sincerely appreciate you taking the time to write us a lovely review. We are already looking forward to your next trip with us! Best, Akhila
From Ontario Canada. We were extremely satisfied witj the hotel. The service was excellent; front desk people were very friendly and helpful. The room and hotel were very clean and comfortable. We will stay here again for sure! Shuttle from the Airport and to downtown were great and friendly drivers.
Dear Guest from my favorite country, We are extremely glad to hear you were satisfied with your stay! And thrilled to hear you will be staying with us again in the near future. That's music to our ears as it makes all of the hard work worth it. Thank you so much for taking the time to write us a lovely review. We appreciate your business and look forward to serving you again. Best, Akhila
Basic hotel . Fantastic location if you have a departing flight in early am hours. 5 min from the airport. AC cooling well but not dehumidifying well enough. It was still humid and dump in the room although the ac unit was running 24 hrs. Cleanness - average , small sticky spots on the carpet , floors need good mopping.
Dear Tom, We sincerely apologize for the inconveniences you faced during your stay. We have spoken with the appropriate departments and have tackled the issues mentioned. We work very hard to ensure every guest has a fantastic experience and we clearly dropped the ball with you. We hope you will consider giving us another opportunity to provide you with superior customer service. Please reach out to me directly and I will personally ensure you will enjoy your stay with us. Sincerely, Akhila
Another hotel chosen by simply reading TA reviews! I was not disappointed at all with one small caveat. The female Front Desk Employee was extremely pleasant and quickly checked us in. HOWEVER, about two hours after check-in, I found my card had been charged a two nights' stay, almost $300, when I had prepaid it through Expedia! Since it was only 5 PM, I decided to go downstairs and speak to the front desk staff. The young male I spoke to was not helpful; instead, he wanted to get rid of me by saying I had to wait for the morning so that the Manager could address my issue. Thankfully, Ms. Sheryl stepped in, called the Manager, and was able to reverse the charge. But, guess what? The next morning, the same thing happened! The next morning, I spoke to Ms Akila, the Manager; I had to wait while she finished attending and speaking to what sounded like extended family that were staying at the hotel. She apologized for the convenience, stated the problem was probably related to switching of credit card vendors, and posted my payment to the Expedia account. That was the end of my problem. Other than that, I would recommend this property (as long as you're not double charged). The hotel offers shuttle rides, through a third party vendor, to downtown Nashville, for $10 round trip. The WiFi is great, there's a Keurig machine in the room, and a full length mirror which is great for makeup application. Even though this hotel is within close proximity to the airport, you don't hear any airplanes or noise.
Thank you Ms. Lucy for sharing your experience. We do regret that there were issues with your credit card charges and the apparent lack of attention on our team's part. We do however appreciate that despite this you shared a very positive review of our hotel and its amenities. We look forward to another opportunity when we can provide you with exceptional service and undivided attention. Thank you for being our guest.
The cook was extremely nice and so pleasant to speak with. She kept the breakfast buffet stocked and when she noticed that my daughter and I were taking food to our room for the rest of the family, she kindly offered two trays. She was absolutely wonderful. Her kindness made this trip a little better. Thank you Mariama, you're a real gem.
Dear Guest, Mariama truly is a gift to us! I call her "mama" because she gives the love of a mother everyday! We are thrilled you were able to experience her hospitality and we hope you will consider staying with us again in the future. We truly appreciate you taking the time to write us a lovely review! Sincerely, Akhila
My visit was pleasant and enjoyable. This was my first time to Nashville and I plan to return. Very convenient for travelers. The staff was very friendly and helpful. Really enjoyed staying at a new hotel and can't wait to return.
Overall a great stay. Breakfast was convenient to grab a quick bite before heading out for a day of sightseeing. Sheryl was very helpful and friendly. Great location to easily get around Nashville. We enjoyed our stay and would book here again.
This Best Western near the Nashville airport gave us a great place to stay before our early flight out. You can park and fly with this location although we did not use that option. We left early so we did not eat breakfast but they had some To Go bags out and ready. There is also a McDonalds next door with a 24 hour drive through that we used for breakfast. We fly out of Nashville a good bit and just now found this hotel. We will certainly consider staying here again! The service was very good and the room very quiet and comfortable. The shower was great, too. There are a number of hotels on this street close to the airport but this is one worth considering!
Excellent Hotel! Friendly, professional staff. Accommodated and early check-in. Had warm cookies and popcorn. Fun pool for kids. Really clean room and very comfortable beds!! Great breakfast! GREAT VALUE!!!
Thank you Valued Guest for sharing your experience. Our team will be happy to hear that you had a pleasant stay. We sincerely value your opinion and are proud to know that you found great value in staying with us. We look forward to seeing you again and thank you for being our guest.
We stayed here since we needed a shuttle to the airport early in the morning. That was right on time and quick. The room was good, clean, and there was an indoor/outdoor pool that me and the kids enjoyed.
The food at the Nashville Airport Best Western Plus was excellent. Jayne did an amazing job with the food and the guests. She was polite, punctual and kept the great food coming. Jayne did an excellent job.
Came with a group of 60 mainly kids from Minnesota. Accommodation was very good. Clean rooms. Mariaura in the breakfast area in the morning was very helpful and friendly! Would recommend to go back to hotel. Very nice!!
I stayed at the hotel for a week on business. The staff was very helpful and professional. I especially enjoyed the breakfast every morning and talking with Jayne. She did a great job keeping the food fresh and greeted everyone with a cheerful good morning as they walked in. Keep up the great job and customer service! 5/5
Dear Menold, Now, let's make this your home-away-from-home! We are so thrilled to hear you enjoyed your stay with us for a week. That's a long time to be in a hotel and we are glad you were comfortable and liked the amenities. If work brings you back to Nashville, we truly hope to see you back as that would make Jayne VERY VERY happy! Regards, Akhila
My husband and I stayed at this Best Western Plus for 3 nights this week and while we previously stayed at another BW in the area, we will definitely return to this location. Sheryl greeted us upon arrival and did not hesitate to correct our room choice upon request. The room was clean and the linens were fresh. The AC was cold and the hot water was hot. (The tub did drain slowly, but did not bother us - they may need to check into this though.) The breakfast set up was great and Jane, the attendant, greeted you with a smile and asked if everything was OK. Both the indoor and outdoor pools were crystal clear as well. Shuttle to downtown was great, and it's an easy drive to the Opryland area. Highly recommend this Best Western!!
Thank you very much Valued Guest for such a positive review! You definitely hit the high points! We are pleased that you enjoyed our hospitality. When you have a moment, please share the reservation information with us so we can address the tub issue. We take our guests concerns very seriously as we strive to provide exceptional service. We highly anticipate your next visit and thank you for being our guest.
We had booked 2 nights and added an extra night, The staff was very pleasant and the hotel was very clean, The breakfast was a hot buffet and the food was very good, the girl looking after the breakfast was very pleasant and efficient. In so far as the location it was only about 8 miles from the the large shopping center Opry Mills shopping Center where the Grand Ole Opry is also located. Also in the shopping Center is Madame Tussauds wax museum. It is also about 9 miles from downtown Nashville and the hotel will take you there and back for $10.00 well worth it.
We stayed at this location for one night before flying out to Orlando for a week. I called and confirmed price twice to leave car parked twice and was told it was 5 bucks a night. This was really the decision of our stay along with reviews that rooms were clean. I am a hotel snob but if a chain is clean I am ok with it. The hotel itself was just ok. The beds were ok. The sheets not so good. The lobby was just ok. I like for a lobby to be big and open but we knew for the price paid we weren't getting 5 star. We didn't eat anything there as we left early for airport. The things I didn't appreciate was the price changing after we arrived to leave car parked to 10 bucks. The other issue was tub in room would not drain. We had 4 people taking showers and it was disgusting standing in each other's water. Knowing now what I know.. I would have stayed somewhere with a parking garage and pay 25 a day and loved my room.
Dear Guest, I am absolutely heart broken about your experience!! Murphy's law was working overtime on us this week. However, the issues you mentioned have been resolved and we sincerely hope you will consider giving us another opportunity. We strive to always do our best as, I am a snob as well :). Ask my entire team...the word "unrealistic expectations" gets thrown around often around here when they talk about me. But hey, I want guest's like you to be happy with your choice of stay. Sincerely, Akhila
First time I ever stayed at a Best Western Plus but it was worth it! Everything was so clean and everyone was so friendly and knowledgeable. We took my daughter to Nashville to catch a plane and instead of having to drive to the airport, the hotel had a shuttle that took her to the airport! That made it so convenient We are going back at the end of June and will definitely be staying there again! It is well worth your money and time!! .
Yes!! Thank you Mr. Dean! We love it when everything falls into place for our guests. We are so pleased that you enjoyed our hospitality and we definitely look forward to seeing you in a few weeks.
We stayed for several days on a girls roadtrip! The staff were very friendly, Gordon was awesome and took time each day to give us recommendations and reviews. The amenities were clean and the breakfast options were impressive. We will definitely be returning to this hotel for future vacations!
Dear Guest, Thank you so much for the awesome review! Gordon was very appreciate of your kind words. We sincerely hope you will consider staying with us again during your next girls road trip! Warm regards, Akhila
I stayed the night prior to my flight the next morning. The front staff was nice and informative. The room was well appointed and WiFi was included. I booked this hotel because of the park and fly and airport shuttle. The hotel allows you to park for $5.00 a night while your on your trip and the free hotel shuttle to and from the airport ran smoothly. My stay exceeded my expectations and I will stay again when in Nashville.
After being stranded overnight in Nashville due to flight delays, we chose this hotel. They have a fantastic, caring staff that go above and beyond to ensure your stay is perfect. The breakfast was delicious and the staff member in charge of it went around to the tables to check in with everyone. She even asked us later (as we were leaving and she was leavin if we were headed downtown, etc. They offer access to Monarch Transporters for a shuttle downtown,and held our luggage behind the desk for us after we'd checked out. When our flight was delayed again, I called to see if they would hold our luggage another hour and they were happy to do so. Beautiful hotel, clean and fresh. Pool was really nice, too. If we ever went back to Nashville, we would book here in a heartbeat.
excellent stay, great staff, Extremely clean and Quiet. I enjoyed my one night there and would stay again. Many dining places near by. the shuttle to the airport was the best thing, was able to return the rental car the night before and be shuttled to the airport the next morning
Had such a great experience at the Best western! Service was great. Rooms were very clean and staff was super helpful and kind. Gordan and Madu were fantastic! So funny, entertaining, and made great conversation .Our Room key care weren't working but madu had courtesy to come with us and unlock the door. Great job Best Western!
Need to thank the lovely staff at this hotel. Created a nice place to hang out and rejuvenate during a busy visit visit to Nashville. Special thanks to the wonderful Jane who is in charge of your breakfast experience ! She goes above and beyond.
In this area this is the best hotel. Rooms are clean beds are comfortable. All the staff is great. Gaby at front desk is a great start when you get there. Very easy on your eyes. Plus she is very caring and extremely friendly. Jayne from the breakfast area is a outstanding lady. She treats you like family. The only complaint I have is on there rewards for free nights. I saw free nights at 20,000 24,000, 28,000. I think its alittle high. But other than that this is a great choice to stay. Im staying there in Aug & Sept.
Everything was great with the one exception being that there were no black out curtains or blinds to block out parking lot light or sun from shining right into the room. The room only had a sheer curtain, which for security reasons, I would think you would want to add curtains that closed or blinds. Everyone from the parking area can see thru the sheers.
Dear Guest, We sincerely apologize for the inconvenience you faced. The black out curtains are located behind the sheer curtains, in between the dark grey corner panels. We are more than happy to assist you with this if you ever chose to give us another opportunity. We would love to provide you with superior experience and glad everything else was great! Sincerely, Akhila
Stayed here on a recent trip - nice place. Staff was helpful, rooms were fine and the breakfast was the usual free fare - nothing wrong with it, but nothing special about it either. It's close to the airport and for the money a good value.
Dear Bob, All we hope to do is give you the value for your buck and we are glad to see we met the expectation. We thank you for taking the time to leave us a review and hope to see you back at our humble aboard in the near future. Sincerely, Akhila
We've stayed at other Best Western hotels, so we knew what to expect. We were not disappointed. The hotel was clean and provided some refreshments in the lobby. There was plenty of information available for "things to do" in the area. Everyone we encountered was extremely polite and kind.
Dear FranknShawn, That's so great to hear! We love what we do here and love working together and it obviously reflects on our service to you. What more can we aim for, right?! It's always pleasant to read good reviews as it makes all of our hard work worth it and we cannot thank you enough for that. We hope you will consider staying with us again in the near future. Best, Akhila
Can't beat the location, and front desk staff was very friendly, efficient, and professional. Room was very clean and comfortable. Breakfast was decent: scrambled eggs, bacon, sausage, fruit, cheese & salsa, breads, yogurt, cereals, waffles. Coffee was O.K.
We arrived and asked for the top floor and was given a 3rd floor room. I guess they forgot they have a 4th floor. When walking down the hallways we could hear people talking in their rooms and hear their tv's . All before we even went to bed. We went out and came back by 10:00. No parking except on the back side of the building. We parked near the side entrance but neither one of our keys worked. When we walked around to the front desk, the desk clerk's comment was "you must have kept it by your cellphone." I kept it in the sleeve they gave us 5 hours earlier when we checked in and in a compartment of my purse. My husband kept his card in his wallet. Neither one of us has been told this by any other hotel chain. No apology for the inconvenience.
Dear Guest, I am absolutely mortified! This is no way to provide customer service and it looks like I have some additional training left to do with some new team members. Please forgive us for the poor service and I can personally ensure that I will be speaking with every member to ensure this won't happen again. I sincerely hope you will consider giving us another opportunity as we are very much above that kind of response. Please reach out to me directly if there is anything I can do to make this wrong right for you. Sincerely, Akhila 615-872-0109
stayed here arrived Sunday night room smelled like bleach and shower was full of mold but Sheryl immediately took care by moving us to another room even though it put them a room out of service. Thanks to the professionalism of Sheryl....! My biggest complaint is the walls must be made of cardboard, could hear everyone in the hallway. Woken up at 5am by people moving around hallway banging and clanging...
Dear Jack, I am absolutely mortified! We have narrowed down the room you are referring to and it looks like the A/C drain was clogged up but now fixed for future stays. Thank you so much for bringing this to our attention and giving Sheryl kudos for her wonderful service. We believe that is all it comes down to...showing you we truly care about providing the best service possible. I hope you will consider giving us another opportunity to provide you with superior service. Best, Akhila
Great quality for Nashville, and great service. They have a shuttle to the airport, which was a few minutes late, but no big deal. Rooms were clean and nice! We only stayed one night, but everything was as expected.
Thank you Valued Guest so much for sharing your your experience. Our goal is to always ensure that our guests receive an exceptional 360 degree experience. We appreciate you staying with us and enjoying a pleasant stay. Thank you for being our guest and we look forward to your next visit.
This is the perfect place to stay if you have an early morning flight from the Nashville Airport. The room was immaculate and the free shuttle to the airport enabled us to turn in our rental car the night before. The room was more reasonably priced than the hotels in downtown or West Nashville.
Dear Guest, Thank you so much for the amazing review! We do take pride providing value for the buck and we are so glad to see you received yours! Also, your kind words truly make all of our hard work worth it. We hope to see you back at our hotel in the near future. Warm regards, Akhila
great spot, great location. Timely shuttle goes to airport and downtown. Jayne was the BEST! She had great suggestions about the local area(restaurants, drug stores, liquor stores, etc.). She also gave us some great tips about downtown Nashville. If you stay here, look for Jayne!
Ana & Gordon did an amazing job of taking care of me during my stay. I chose to stay near the airport since downtown would be crazy. The room was comfortable, the staff was SO FRIENDLY AND HELPFUL!! I would like to see a larger selection for breakfast but it was free and filled my belly saving me some $$!! I have never stayed at BW before, I will return again :-) thank you BWPlus! Xoxo Cathy
Dear Cathy, We are so thrilled to hear Ana & Gordon were able to take care of you during your stay! Those two are truly a wonderful team and we are very lucky to have them. They were very happy to read your lovely review as you make all of their hard work worth it. Hope to see you back at our hotel in the near future! Warm regards, Akhila
My family and i went to another best Western in Nashville. Outside pool wasnt open there. My 4 year old was in tears. We called THIS best western and spoke to Gordon. He invited us for a free swim at his hotel!! My kid was so happy! Best hotel ever! Very nice people! Next time we will stay here for sure!! Thanks again Gordon!
Dear Guest, Gordon was thrilled that your little man got to swim! Being a parent himself, he understands the need to provide a fun experience for a four year old during vacation. We are just glad to have left an impression and we sure will be looking forward to seeing you in the near future! Also, you Gordon is extremely grateful for this really kind review! :) Best, Akhila
Big thank you to all the staff for making our mini vacation even more enjoyable! From check-in to check-out, all the staff was so nice and very helpful. Wish I had the name of the gentleman that worked the front desk during the day when we were staying but he had so many suggestions of fun things to do in Nashville. Then we were greeted in the breakfast area by Mariama. She really appreciates her job and does it ever show! She made sure every person was extremely happy with their complementary breakfast. She really went above her job duties! All the staff welcomed the guest as if they were family! Thank you again for a great stay away from home. Our mother-daughter vacation was so special and you helped it even more.
Dear Guest, I believe I have an idea who you are referring to and I will pass along your kind words to him. And isn't Mariama just the best?! She is the heart of our hotel and we are so glad you were able to enjoy your breakfast with her. We truly are lucky to have the best team here and we sincerely hope you will consider staying with us again and visiting with all of them. Thank you so much for taking the time to write such a sweet review! Warm regards, Akhila
Modern structure, well clean, very big rooms, located close to airport. Bathroom clean and well equippent. Sleeping was quiet. Breakfast offer was very good, high quality food and variety. Personnel was professional, there is plenty of space for parking, check in and check out operations were quick and easy.
Dear dragonix, What a lovely compliment! Thank you so much for taking the time to write such a detailed review! You make all of the hard work we do here worth it. We sincerely hope you will consider staying with us again in the near future. Warm regards, Akhila
Your hotel personnel are as good as I have met. They are friendly, helpful and businesslike.If they overheard us wondering about something they jumped in and offered any knowledge thy had. They made the trip easier.
We stayed at this hotel and the politeness and the helpfulness, and not to forget , how seriousness of all the employee's. Jayne, that worked in the breakfast area, is an outstanding employee. She was on the spot to see if you needed anything.
Dear Guest, Isn't Jayne just the best?! She'll ensure your first meal of the day is going to be perfect. Thank you so much for taking the time to write us a lovely review as it makes all of our hard work worth it. We sincerely hope to see you back at our hotel in the near future. Best, Akhila
Our Stay was ABSOLUTELY wonderful. The staff extremely pleasant. Our check in and out and every morning greeted by Akhila, and greet beautiful, warm smile. Humor to start our days off. Such a pleasure! As well as the rooms and howl itself, very clean, warm, and comfortable. Every morning the continental breakfast, made by Mrs. Jayne. Delicious and really enjoyed the warm conversations with her to start or days in Nashville. We will stay at this location from now on, anytime we visit Nashville. Such a wonderful experience.
Dear Tiffany, You are such an angel to take the time to write a heartfelt review! Ms. Jayne and I truly appreciate it as it makes all the hard work we do worth it. Also, we love what we do and I am glad it reflects into a positive experience for you during your stay with us. We sincerely hope to see you back at our hotel in the near future. Love, Akhila
Excellent hotel, Friendly staff, clean,nice clean and fresh room. The shuttle was on time and only a 5 minute drive to the airport. Nice breakfast buffet, Many food options to choose from. The coffee selection was far better than any other hotel that I've stayed in!
Than you Valued Guest for sharing your feedback! We are pleased that you found our team, the hotel and its amenities acceptable. Our hot/cold complimentary breakfast is usually a hit with our guests, thank you for highlighting that and recognizing our coffee selection. We believe that the little things that matter. We look forward to seeing you again and thank you for being our guest.
This was my 3rd stay at Best Western Plus Airport, Nashville, Tennessee. Planning a trip in June and August and will definitely stay at this hotel. Close to all events in Nashville. Hotel was the cleanest hotel I have stayed at. Rooms large and very clean. Very quiet with a wonderful breakfast. Everything you would want to eat. Staff very nice and professional. Loved my visits and highly recommend this hotel.
Dear Guest, Or can we call you guest anymore? Because it looks like we are becoming your home away from home! Can't wait to see you back in the warmer months. We are renovating our pool right now so don't forget to bring your bathing suit to enjoy our newly renovated pool! Best, Akhila
Rooms and amenities are great, and Jalynn is amazing!! So friendly and helpful! The lobby is pretty and has fresh popcorn and chocolate chip cookies. Rooms are large and clean and couches are very comfortable. Soap/shampoo/conditioner smells great.
Dear Guest, Thank you so much for the amazing review! You made Jalynn's day! Your kind words make all of the hard work we do here worth it. We sincerely hope you will consider staying with us again in the future. Best, Akhila
Very clean, everything functional, top notch personnel in all departments. Special call out to Jayne, who tended to our breakfast needs. Well done! Additionally, the breakfast choices were great, thank you!
Dear Guest, Thank you so much for the amazing review! You made Jayne's day! As you can see, she has a heart of gold and you taking the time to write a lovely review makes all of the hard work worth it. We hope you will consider staying with us again and visit with her. Sincerely, Akhila S
Andrea at the front desk was extremely patient and friendly. Nicely decorated room, clean bathroom, high definition TV. Breakfast buffet was great, a lot of tasty options. Just needs non-dairy milk! We would stay again for sure.
Dear Guest, We normally keep gluten free milk but next time you are visiting, please ask for me directly and remind me and I will personally ensure you will have non-dairy milk. It's our goal to take care of every need of every guest, every time! We are thrilled Andrea was able to assist you and we hope you consider coming back to visit us again. Thank you for taking the time to leave us a kind review. Sincerely, Akhila S
I wanted to mention if you stay here please look up Mariana and her staff at the breakfast bar! This sweet lady will not let you leave disappointed or hungry! Top level service! Thank you for all you did for my family this weekend!
Dear Bearcat, Isn't Mariama the best?! She's like a mom/grandma who will ensure you eat well as breakfast is the most important meal of the day. She makes sure we eat everyday as well! We are VERY lucky to have such a loving person in our life and we are glad you were able to get a little bit of that love. Please come back and visit her because you know it will make her day! Thank you so much for taking the time to write such an amazing review! Sincerely, Akhila S
Great stay, clean, enjoyed Dolly Partons picture on the wall, spoke with Mariama at breakfast she was staff and soo sweet professional and it was the best hotel breakfast I ever ate!! I would recommend!!
Dear Charitifischer, Best hotel breakfast ever?!?! Now that's a wonderful compliment! And I know you made Mariama's day by your amazing review. We cannot thank you enough for taking the time to write such a sweet review. The Dolly Parton pictures and Mariama will be eagerly awaiting for your return trip. Sincerely, Akhila S
I associate Best Westerns with old, rundown motels that I stayed in as a child because they offered a swimming pool. This Best Western Plus had such great recent reviews and reasonable prices that I decided to give it a try. I think they took the previous building down to the studs and refurbished it. It was very clean. No complaints at all. The mattress was very comfortable. The staff was very friendly, particularly Jayne in the breakfast room who came by several times to see if we needed anything. If you haven't tried a Best Western in the past 20 years, try a Plus.
Dear Valued Guest, we are so happy to hear that you were pleasantly surprised with our hotel! Our goal is to always ensure that our guest have a perfect experience so we are happy to know that you enjoyed your stay with us. Thank you for mentioning Jayne! She is an asset to our team. We look forward to seeing you again and thank you for being our guest.
I was very pleased with my stay. I met an amazing person named Rachel who is God send. I was in need of 2 bd suite but they only had kings. She convinced me to stay in the king suite and to my surprise the stay was well worth it. My kids and I loves Rachel and i woyld recommend this place to anybody. I met a Angel..hope you meet her too! -ke and kids
Wonderful staff and very clean hotel. Keirig coffee maker in room. Free parking. Complimentary breakfast was above average, plus the breakfast lady was meticulous about keeping the area clean & well stocked. Nice indoor pool. Free parking. Shuttle bus downtown to Broadway $10pp round trip. Only fast food services close by. Bend your knees when elevator goes up.
Our room was opposite the elevator, yet we heard nothing. Rooms very quiet. Breakfast was great. Overseen by Jayne, she made sure we had everything we needed. Jayne made us feel like we were family - so friendly and courteous. This is a great place to stay!
Dear Guest, Isn't Jayne just amazing?! We are thrilled to hear you enjoyed your stay and felt at home. Our goal is to make this hotel your home away from home. And Ms. Jayne is all too eager to ensure that so hopefully you'll come back and visit us again soon! Warm regards, Akhila
Great location for Nashville vacation stay. Hourly Shuttle to downtown attractions and venues. Shuttle operated until 2AM. Was busy due toSEC basketball tournament but everything ran without a hitch. Clean rooms, friendly staff and great breakfast.
Dear Gordon H, Thank you so much for taking the time to leave us an awesome review! We are thrilled to hear you enjoyed your stay during the SEC tournament. We hope to see you back at our hotel in the near future. Sincerely, Akhila S
This hotel is crazy close to the airport, friendly people from the front desk to the shuttle drivers, food in walking distance. Great breakfast, comfortable and clean beds. Nothing bad to say! They offer a van into the city for $10 round trip per person if you don't have a car. Cheaper than parking!
Thank you Guest for recognizing our service, location and amenities. Our goal is to always meet our guests' needs. We are thrilled that you had a pleasant stay and look forward to seeing you again. Thank you for being our guest.
Nice clean room. Nice comfy beds. Decent price. Free airport shuttle at 0400. $5 a day parking. I mean it was a great experience. will stay here from now on when flying BNA early and when spending the weekend on Nashville
Dear WiseManwhosay, You are the wisest of them all! I mean, you said it! We do offer a great experience and you are so awesome for giving us such a wonderful shout out! We hope to see you back at our hotel during your future travels. Warm regards, Akhila S
Stayed here on a business trip and the location was great. Room was clean. Noise level was never an issue either. Breakfast was good. Jayne was always very friendly and greeted everyone with a smile..I would recommend this place!
Thank you M. Carper for for review. Our team takes pride in ensuring our guests have a positive experience so we are pleased to know that you enjoyed your stay. We know you have many choices as to where to say so we appreciate you choosing to be our guest. We look forward to your next visit.
The breakfast was super good with a wide variety for everyone! Everything was cooked so well and there was enough for everyone. Mariama was an excellent worker during the breakfast hours. She was very helpful and polite. She was always checking to make sure food was good and made sure you had everything you needed! She was amazing!
Thank you for sharing your experience! Mariama is an asset to our team and we value the service she provides to our guests. Thank you for recognizing her and the hard work the team puts in to ensure our guests have a positive experience. We look forward to your next visit and we thank you for choosing to be our guest.
Location of this hotel cannot be beat as it is close to everything. The hotel itself is very nice and modern. The breakfast is great too. The beds were very comfortable and the room was clean. The staff was nice and friendly (especially the woman taking care of breakfast). The only complaint I had here was regarding the parking. We stayed Fri-Weds and we were not able to get a spot in the actual hotel lot at any point. While this goes to show how popular of a place it is to stay, I would have preferred parking in the hotel lot versus chancing it parking in the adjacent college parking lot.
Thank you dear guest for your feedback, it is invaluable to us. We are pleased to know that your stay, for the most part, was pleasant. We do apologize for the inconvenience of the parking situation. We are currently reviewing our options to rectify the issue. We look forward to seeing you again and thank you for being our guest.
I am giving a 5 star because we have really enjoyed our stay here. This is our second time staying here while visiting Nashville. Andrea was very helpful with us and our reservations. Staff was great with cleaning our room for us while we were out. They also have a full line of Breakfast foods every morning! Definitely will be back!
We stayed one night and was so impressed with each staff person/member, the hotel, and local establishments. Our flight did not leave until the following evening and we spent the entire day after checkout, in the lobby accessing wifi - working remotely and drinking coffee/water. Another perk was parking at the hotel while we went to Florida to celebrate Chinese New Year with family!
Thank you Ms. Lori for sharing your experience. Ensuring our guests are comfortable and well-taken care of is our priority. We are pleased that you had an enjoyable stay with us and that we were able to accommodate you with your flight being after check-out time. Hope you had a great time in Florida with your family! Thank you for being our guest and we look forward to your next visit.
We have stayed at this facility several times over the years. Its a fantastic place. Very friendly and helpful staff, Andrea was amazing. Highly recommend. Will definately continue to stay as this Best Western again in the future.
Thank you Ms. Davina for sharing your experience. We are pleased to know that you enjoy your stay with us, time and time again. Thank you for being a loyal guest. We look forward to your next visit.
Until about a year ago, I steered clear of Best Westerns only because they had gone downhill. Ownership and branding changed hands so many times. But now, they are one of my top two choices when picking hotels for conferences, conventions, and other stays. This particular Best Western Plus was absolutely amazing. The staff was very friendly and helpful. Andrea at the front desk went out of her way to save us money on the trip to and from downtown Nashville. The breakfast ladies were so sweet and the food was probably some of the best hotel breakfast we have ever had. Everything was fresh and on point. The room was clean and well stocked. The beds were super comfortable and the shower was clean. When we come back next year for the next Supernatural convention (or really, any time we stay in Nashville) this will be our go-to hotel. We couldn't have asked for a better experience all the way around!
Wow!! Thank you so much for this detailed review! We are even more excited to know that you enjoyed your stay with us. Our team is truly one of the best who exemplify our core values. Andrea is a star, we are honoured to have her and the rest of the team with us. Thank you again, we look forward to your next visit, either next year or sooner. Thank you for being our guest.
Very nice property. Andrea check us on and was very helpful. Room was comfortable. Location was right near the airport so it only took five minutes to get there. The only problem was that I called the front desk to change the time for the shuttle to pick up in the morning and she didn't bother to change it at the desk. I don't like to cut it that close when catching a 6:00 AM flight.
Thank you for your feedback. We are pleased that that you enjoyed the accommodations and location. We do apologize that your Shuttle time was not change as requested, we recognize how important it is to get to the airport on time. We have passed it on the the management team. Thank you for being our guest and we look forward to seeing you again, soon.
Best Western Plus Nashville has the kindest staff I've ever had the pleasure of meeting. Marianna was our attendant during our 6:30am breakfast. Even though it was extremely early for us, her warm and lighthearted spirit made sure we were well fed and ready to start the day. It's such a pleasure to be greeted with a smile. I truly feel at home.
Dear Amanda, Let's make this your home away from home then! Mariama is truly the kindest person we ever met and she makes us all feel like at home while working. Your kind words makes all of the hard work they put in worth it. We truly appreciate the shout out and hope to see you back soon! Sincerely, Akhila S
Stayed here on a girls weekend the staff was very friendly and helpful, the rooms were clean and all the necessities were provided. We truly enjoyed the great breakfast options that was offered. Staff member, Mariama, was exceptional at making sure everything was fresh and hot. She was always super friendly and went above and beyond to make sure all the guests were happy and taken care of. Would definitely recommend.
Dear Maria, Now you know you have to come back to visit us and Mariama! Thank you so much for the awesome review!! It makes all of our hard work worth it. And it makes Mariama's day! Hope to see you soon. Akhila S
This hotel was very clean, felt safe, and the front desk person was EXCELLENT. Andrea was the Best! She was so helpful regarding things to do, restaurants......she helped make this hotel experience a “5”! I would definitely stay here again. The beds were comfortable, and we were within walking distance to restaurants, a Walgreens and walk-in clinic (that my husband had to use....again, Andrea directed us to where we needed to go.).
Thank you for your review. Andrea is definitely an asset to our team and we will ensure she sees your review. We are pleased to know that your stay was pleasant and we look forward to your next visit. Thank you for being our guest.
Overall great experience, the staff was very friendly and helpful. The beds are a little too firm for me. The location was great for airport use and easy drive to town. The breakfast could include more fresh fruit and protein options but was good.
Thank your for sharing your experience. We have passed your suggestion on to our Kitchen team to consider adding more fresh fruit and protein options. We recognize that you have many choices as to where to stay so we are pleased that you chose to stay with us. We look forward to your next visit. Thank you for being our guest.
great location to airport 5 min. away. 15 min to downtown. only complaint bed to firm for me, but that won't stop us from coming back. Went to Nashville for Dierks Bentley concert on problem getting to & from Bridgestone arena from this location
Thank you for your positive review! We are pleased to know that you enjoyed your time with us and your visit to Nashville. We look forward to your next visit and thank you for being our guest.
Stayed and parked our cars as we flew out of Nashville. Nice safe neighborhood. Really clean rooms. Good breakfast. Shuttle took us to airport and picked us up after our return flight. Was able to leave my car for a modest fee and was so very convenient. Beds were great! All staff was friendly.
Dear Global Guest, We are thrilled to hear your stay with us went so smoothly! We are always here to serve any and all needs you may have. We hope to be your quick stop before all of your travels. Until we meet again, hope you have safe travels!! Akhila
Rooms were very clean. Always had clean towels. Beds were very comfortable. Staff was very friendly. There was a Youth hockey tournament going on in town, so there were a bunch of parents and children staying at the hotel the same time we were. We never heard any noise when we were in our room. Breakfast was amazing always hot and filled. The ladies working the kitchen area were very friendly and courteous and made sure we had whatever we needed. Mariana, Took very good care of us, she went above and beyond being hospitable. When she saw we were done with our plates and cups she would come over and take them to the trash for us, very pleasant woman. I will highly recommend this hotel to everyone who will be staying in Nashville. We will also be staying there again in future trips to Nashville
Dear Jennifer, Isn't it amazing when different groups and our regular clients all get along?! Thank you so much for taking the time to write such an amazing review about your stay. I know Mariama would be thrilled to read this. Hope to see you back in the near future. Until then, take care! Akhila
I booked a block of 15 rooms at the Best Western Plus for 3 days in February as a base for a tour of youth programs in the Nashville area. We needed a hotel that provided airport shuttle service, breakfast, and parking -- all of which were met flawlessly. Every one of the staff were accommodating, from the first contact with the group reservation coordinator to the desk staff, housekeeping and breakfast room staff. The pleasant attitude of good customer service was greatly appreciated. Our rooms were clean and had the amenities we needed, and the breakfasts provided a good start to our day. I highly recommend this hotel.
Dear Escambian, We are so thrilled you and the entire group enjoyed your stay. It was such a pleasure hosting you guys as you were all so pleasant to work with! Please know that our doors are always open to you. We sincerely hope to see you back at our hotel in the near future. Until then, safe travels! Akhila
The front desk girl was able to give us a good recommendation for dinner (McNamara's, an Irish Pub), and the extended stay parking while we flew out of the Nashville airport was only $5 per day, much cheaper than parking at the airport itself.
It was a quick one night stay, but the hotel was very nice and conveniently located near the airport. Breakfast selections were very good and staff extremely helpful. Various amenities like indoor pool and exercise room looked nice if only we had been staying longer.
Dear Burgerwas42, You know that just means you have to come back to enjoy the rest of the amenities, right?! Thank you so much for taking the time to write us a kind review. We truly appreciate your business and hope to see you back soon! Sincerely, Akhila S
I had an early plane to catch early in the morning, and this place was the perfect setup. They had a free shuttle to the airport at 4:30 a.m., and they gave me an early morning wake-up call, and at the front desk they gave me a bag of fruit snacks to take with me.
Dear MoabMama, We are so glad we were able to take care of all of your needs and ensure you are set to tackle to the day on time. You ever need to feel at home, you know where to come! Thank you so much for taking the time to leave us a lovely review as it makes all of our hard work worth it. Hope to see you back in the future! Warm regards, Akhila
I was greatly surprised by this hotel in the Nashville Airport area. Very clean room, very efficient personnel and great service attitude. I couldn't guess if it is a new place or has been recently renovated. I only stayed 1 night but the value/price combination was really good. Congratulations on your cleanness and service!
Dear ADuran, Thank you so much for the kudos!! We are thrilled you were surprised by our property. We renovated back in 2016 and are very lucky to have an AWESOME team who keep up with it! We hope to see you back at our hotel in the near future! Best, Akhila
10/10 would stay again. The room was very clean and the the employees were polite. Breakfast was great! Had lots of options and I loved how I didn't have to be up at the crack of dawn to eat. All in all great visit.
Dear Rebecca, You know now the song is going to be stuck in my head "Ain't nobody dope as me I'm dressed so fresh so clean"!! :) Thank you so much for the amazing review as it makes all of our hard work worth it. We hope to see you back at our hotel in the near future. Warm wishes, Akhila
Clean rooms, friendly staff, comfortable bed, everything works, and Mariana the lady who works with the breakfast is super sweet and has an amazing work ethic. Not far from a Walgreens and not far from The osprey hill mall or whatever that name was.
Dear ConnorIRaley, Isn't Mariama just the sweetest lady ever?! She truly does set the definition of work ethic and we are extremely lucky to have her as she makes your stay amazing! Please do come back to do some more shopping at the Opry Mills Mall and stay with us again! Sincerely, Akhila
Andrea was professional and accomodating. Room exceded expectations: modern, well laid out, quiet doors, large mini-fridge, Keurig coffee maker w/ teas to boot...my girls were comfortable! Best Bkfst: turkey sausage avail, waffles, cream cheeses, peanut butter pkts, jelly pkts, real butter, hot eggs, 3 juices, breads, etc. Discreetly offered Lobby popcorn, cookies, teas, java & hot H2O &/or Lemorange H2O throughout the evening hours too[oh btw, this modern coffee dispenser offers not only "Normal coffee" "Strong coffee" but "Normal Decaf" "Strong Decaf"]. Computers & printer 24 hr access in extended lobby. USB charge jacks in room. More than 1 or 2 lamps in room. Highway and Airport nearby were undetectible[audibly]; neighborhood cute, clean, manicured trees/grass/etc., hills. To-go snack bag if your leaving early and free shuttle to the airport...
Thank you for your review! We are so pleased to know that you had a pleasant stay. Our goal is to always ensure that our guests receive our signature 5-Star Guest Experience. We love hearing that our team exceeded your expectations, Andrea will be pleased to know that you mentioned her specifically. We hope that the next time you visit, that you will choose to stay with us. Thank you again.
I stayed here prior to a flight and had a great stay. Room was great and breakfast was good. I told them exactly when I needed a ride to the airport and the guy was right on time. However, my return was quite different. I called the hotel on Feb. 1 at 5:13 PM and requested a ride from the airport back to my car at the hotel. When the shuttle never showed, I called the hotel again...5 times until 5:48 PM and no one answered. I finally gave up and took an Uber back to the hotel where...guess what...the hotel shuttle was sitting and the driver was having a cigarette. It was very frustrating as I saw Hilton, Holiday Inn, Marriott, etc. come through multiple times where this one didn't come at all EVEN after I requested it. I'd stay here again, but most certainly would not depend on them to shuttle me.
We stayed here overnight before an early flight. The room was clean and good size. We didn't experience much since we were not there long. Robbie was our shuttle driver to the airport at 4:30am and he was wonderful. He was very pleasant and humorous. I will definitely use this hotel again.
Dear RachelJ, Thank you so much for the awesome review! I know Robbie loves getting kudos as well! Maybe next time, stay with us long enough to enjoy the rest of the amenities and we know you'll love the rest of the staff too. See you soon! Akhila
The front desk lady was so professional, she was the greatest and gave us points for having a small concern. We had a great stay and the room was very clean. Not a bad breakfast, gravy was like water though. Close to the Airport and not too far from down town too. Free shuttle to the airport was convenient.
Dear Danrood, Isn't Andrea just the sweetest?! We are so glad she was able to recover your experience. We truly appreciate your kind words as it makes all of our hard work worth it. We hope to see you back at our hotel in the near future. Sincerely, Akhila S
This hotel is near the airport so is easy to get to and has access to major roadways. The breakfast was excellent with helpful personnel. They have a shuttle that goes downtown frequently for an extra cost, but nothing is too far away.
Dear AustinMarge, Thank you so much for taking the time to write us such a lovely review! We truly appreciate your kind words as it makes all of our hard work worth it. We hope to see you back at our facility in the future. Sincerely, Akhila
My husband and I have visited 5 hotel chains in Nashville since July 2018 as we are new empty nesters (daughter attending college in Nashville). I must say Best Western has been the most reasonably priced with the best service and amenities. We have recommended Best Western (Airport) to everyone that we know visiting the area and everytime we return, we are always greeted with a friendly "Welcome Back". If there were any complaints that I could share it would be #1 Save some cookies for late arrivals #2 I love soft beds and their beds are firm.
Dear Guest, Thank you so much for the amazing compliment! Not that we are competitive...but we beat 5 other brands in our market?!?! Sure does help the ego a bit! :) We truly appreciate you taking the time to write us such a lovely review! We hope to see you back at our property while visiting your daughter in college. Warm regards, Akhila
Our room was spotless and the bed was incredibly comfortable but what made our stay was the outstanding hospitality. Gordon made checking in easy and made sure we had everything we needed. Jane was friendly and accomodating during our hot breakfast and coffee. Canon made our checkout flawless and fast and made sure we had great parking for our car while we flew out for the week. Impressive, especially with such a reasonable rate on the room. Expectations exceeded! I will be back.
Dear SPMorgan, I think you covered more than half of our team!! You are so awesome for remembering each of their names and writing such a lovely review. You made our day by not only your kind words, but by saying that you will be back. Our doors are always open to you and we all look forward to seeing you again. Sincerely, Akhila
We had never been to Tennessee so we were afraid we would get the wrong hotel for both safety and location. This hotel was ideal!! We were safe, in a safe location, centrally located. The hotel concierge and front desk were very helpful with business we had to attend to, faxing for us. We used the gym, ate the breakfast. We would definitely stay here again and definitely would try another Best Western Plus in another stage due to our positive experience here. One note, if you are going into town, use the shuttle if possible. We went on the night of a Bruno Mars concert and with downtown Nashville, it was really packed so we should have ditched the car. This is where we didn't plan well.
Dear MagicalPR, Now you know we have all of the services for work and party! You know you now have to come back for another work/play trip! Thank you so much for taking the time and writing such a lovely review about our property. We hope to see you back in the future. Sincerely, Akhila
Really good place to stay, park and fly. Good drop off and pick up. Courteous front desk. Excellent breakfast. Looks to be recently remodeled. Clean and comfortable. Not far from restaurants. Very close to airport, about 5 minutes by shuttle.
My husband and I recently stayed at the Best Western Plus in Nashville, and we had the absolute best service! Mariama at breakfast was absolutely fantastic! She was super friendly, charismatic, and sweet! I can't express how wonderful she was! She made our stay so wonderful! She is a fantastic and a great contribution to your company.
Dear Kaylakerd, Isn't Mariama just the best?! We are so thrilled you had the pleasure of visiting with her. She truly is a wonderful person and is so appreciative of you taking the time to write a sweet review about her. We sincerely hope to see you back at our hotel in the future! Warm regards, Akhila
The rooms are large and clean. The staff is exceptionally customer-oriented. The breakfast is very nice and the staff pleasant. This hotel is a great 'bang for the buck." I was much impressed with the desk staff--Andrea and Cannon and Mariama who is personable and works hard to make the breakfast a real unusually good and pleasant. I will be back. It is now my hotel of choice in Nashville!
Thank you very much for your review! We pleased to know that you were provided with our signature 5-Star Guest Experience while you were staying with us. We will ensure that Andrea, Cannon and Mariama know that you mentioned them. We look forward to seeing you again. Thanks!
Wonderful Hotel with clean and modern rooms. cordell behind the desk was so nice and jayne in the breakfast area made the morning a great one. I'm returning to nashville later this year on business and will be sure to book this hotel for sure!
We are so pleased to know that we provided you with our signature 5-Star Guest Experience. Jayne and Cordell will be pleased to know that you mentioned them! We look forward to seeing you again later this year. Thank you!
Friendly staff at breakfast and reception during all shifts. The indoor pool was refreshing, just the right temperature and clean. My friend and I return to the hotel when we unexpectedly spent an extra day in Nashville because we had such a good experience the first night.
Thank you Ms. Katrina! It is so good to know that you returned to stay with us because of your positive experience. Our team always strives to provide our guests with our signature 5-Star Guest Experience, on every occasion. Hopefully, the next time you visit, you will choose to stay with us again. Thanks!
I stayed at this hotel before and after my trip to California. They allowed me to park my car here while I was gone for $5/day and they had a free shuttle to the airport (along with a free wake-up call which I appreciated!). They had delicious chocolate chip cookies upon check-in. The rooms were clean and spacious. My flight was too early to have breakfast during my first stay but I was able to experience breakfast when I stayed over the second time. Mariama was the staff on duty while we had breakfast and she was so kind and welcoming. She made an effort to get to know the guests and ensure they were having a good time. I appreciated the service and we will definitely be staying here the next time we fly out of Nashville.
Thank you for sharing your experience while staying with us. It is our goal to always ensure that our guests are provided with our signature 5-Star Guest Experience. Our team will be pleased to know that had a pleasant stay and we will be sure to let Mariama know that you mentioned her. Thank you and we look forward to your next visit.
This place is hands down the second best hotel I've ever stayed in, and the very first was a fancy resort type place. Canon and Sheryl were very nice and helpful, very friendly and my my and my parent's stay very welcome. It was a very clean place and offered a variety of amenities, definitely a place I would stay at again.
We are always pleased to know that our guests were provided with our signature 5-Star Guest Experience! Thank you for sharing your experience and we hope that you and your parents will visit with us again. We will definitely let Canon and Sheryl know that you mentioned them. Thank you!
This is a very nice hotel located about a mile from the Nashville International Airport. They have a great breakfast buffet and the rooms are very nice. They had a very nice indoor pool but we didn't have time to enjoy it. We will book here again in the future.
We were visiting my sister and needed a place to stay. The hotel was fine, but the ladies in the breakfast area were wonderful! Mariana remembered our names and welcomed us each morning. A wonderful way to begin the day!
Clean room. Loved the breakfast by Mariana! Great food. Great service. Easy access to I 40. Lighted parking. Only drawback was that it wasn't real close to downtown but met our needs. Good Cracker Barrel nearby.
Stayed here for our trip to Nashville. And we chose this hotel...and it was awesome! There was not a problem from our check in to check out. The room was clean, the bed was comfortable, and the hot breakfast was a pleasant surprise (they had bacon!). The lady that was doing the breakfast, Mariawa (sorry if not the right spelling) did a great job keeping breakfast stocked, cleaning up, and visiting with guests. We were very happy with the hospitality we received from them. We will love to stay here again when we return. In the morning's we saw the manager and she always asked if everything was ok or if we needed anything (Sheryl).
Nice up to date lobby. Small elevator. Small basic clean rooms. No extra tables and chairs in room but this is all that we needed. Breakfast nice... a very nice service. Small Indoor swimming pool. Will stay here again.
This a very nice hotel. The accommodations were excellent. The rooms were nice and clean. They had a great hot breakfast and Jayne did an excellent job of keeping every stocked and clean. One downfall, we missed have a microwave in the room.
I have been staying at this hotel for the last couple of years anytime I have a flight out of Nashville Airport. It is furnished very well, the beds are so comfortable, they also have a complimentary hot breakfast and a kitchen staff that is phenomenal. They always greet you with a 'good morning' and a smile and what better way to start your day. The night Clerk that I have seen most often and on this last visit is Andrea. She is so friendly, knowledgable, helpful and keeps herself composed at all times. This last visit the couple that checked in prior to me was giving her a very hard time. She kept being friendly, was professional and tried her best to help them. I don't think I would have handled it as well as she did. The housekeeping staff does a wonderful job as the hotel is very clean. You can also leave your vehicles parked there while you are gone on your trip for $5/day and they will provide transfers to and from the airport that is complementary. There are a lot of restaurants in the area and the hotel is located off of the main road so you do not have a lot of traffic noise. This hotel is wonderful in all areas and I would not consider staying anywhere else. So, if you are wondering if you should book this hotel, take it from me you won't be sorry. I would give them an A++.
Dear anitagjones, Awww shucks! You are making us blush! What an awesomely detailed review! We cannot begin to express our gratitude to you for taking the time to write this! Since we have established this is your go-to hotel, do not hesitate to ask us if there is ANYTHING you need. Clearly, you know you can. :) We will always aim to please at an A++ level. Especially because your kind words make it all worth it!! If we don't see you by then, we hope you have a FABULOUS New Year! Akhila
Excellent cleanliness. Decent pool. Comfy beds. Decorated well. Great breakfast. The jewel of this place is a woman named Mariama. Sweet, loving woman who has a feeling about her that makes you feel good after you leave her presence.
Dear Red, Isn't Mariama just the most sweetest lady ever?!?! She's like a "mama" to us all here and we are so thrilled you were able to witness some of the love she has to give. Now you know you have to come back and visit her, right?! Thank you so much for taking the time to leave a lovely review! Have a wonderful New Year! Akhila
A friend and I were traveling to Florida and back and stayed at the Best Western before we left and upon our return. I got separated from my CPAP machine which helps me breathe at night. Gordon, the front desk manager went so far and above his duty to help me get my CPAP back. He even took it to the FedEx store, boxed it, labeled it sent it back on it's way to me. I say Kudos and more to Gordon at the Best Western Plus in Nashville. You'll be glad you stayed there
Dear Jacqueline, You have to breathe!! We can't have you not sleeping well either. Gordon was thrilled to see your kind words and is very grateful for you taking the time to leave us such a lovely review. We sincerely hope you consider staying with us again during your future travel. Have a wonderful New Year! Akhila
I've stayed here many times and the property is clean, well maintained and they have a really good breakfast. The location is near the airport but a good base for exploring the greater Nashville area. Andrea, who works the swing shift, is great with customers and really goes out of her way to make everyone feel at ease and comfortable.
Dear David, We cannot begin to thank you for your continued support. We are extremely grateful for your repeat business and for taking the time to write such an amazing review. If there is anything else we can do to make this your home away from home, do not hesitate to ask. Hope you have a lovely New Year! Akhila
Hotel was nice. Friendly staff, rooms were very clean. Airport shuttle was a little outdated and needs repairs, but it got me to the airport on time. Walls were thin, could hear everytime someone else on the floor opened their door or walked through the hallway. Vending machine didn't take credit cards, kind of inconvenience since no one carries cash anymore. Room service tasted good, but took forever to get to the room.
Dear Stone, Thank you for taking the time to leave us a review. We are glad you were able to enjoy some of the positive amenities we have to offer. And do apologize for the ones where we missed the ball. We sincerely hope you consider giving us another opportunity to provide you with superior service. Happy Holidays! Akhila S
We had an extended stay there since we left our Air BNB after one night and then were forced to stay an extra night because of a snow storm. Great desk people, a clean room, and overall well maintained property. Only drawbacks was the constant smell of chlorine by the elevators, across from the pool and a breakfast that could have been a little hotter. Not in the airport but easy to get to and maybe a couple of miles from the airport.
Dear James, "Clean and Happy" is what we aim for! We are so glad to hear you enjoyed your stay with us. And will definitely consider making improvements in areas of opportunity. We appreciate you taking the time to write us a review and hope to see you back at our hotel in the future. Happy Holidays! Akhila S
We stayed 1 night before an early departure from Nashville. The hotel was clean and well appointed. We had to leave before breakfast but received a small bag of fruit for the ride. Our driver, Robbie, was friendly and really helpful and got us to the airport on time.
Dear SandradOrillia, We are so thrilled to hear you enjoyed your stay. Robbie is one of the friendliest drivers and we are glad he was able to help you guys out. We sincerely hope you will consider staying with us again in the near future. Happy Holidays! Akhila S
Room and common areas were very clean. Nice selection of teas and coffee for Kuerig. Mini fridge was nice. Clean and comfortable beds. Nice indoor/outdoor pool. Very modern. Friendly staff (Thanks Andrea). Enjoyed the breakfast. Breakfast area was kept very neat and tidy and there were nice places to eat. Enjoyed a quiet nights sleep. Will stay here again when I'm in town.
Dear Guest, Now that's music to my ears!! We are thrilled to hear you enjoyed your stay. I know Andrea will very much appreciate your kind words and taking the time to leave such a lovely review. We can't wait to see you back at our hotel soon! Have a wonderful holiday season! Akhila
I was passing through town on my way to NC and I stopped by BW Plus (Nashville Airport). Gordon (the front desk agent) was extremely friendly and accommodating. He welcomed me with a smile and was kind enough to open the kitchen for me after hours. I will certainly stay here next time I'm in town.
Dear Guest, Isn't Gordon just the kindest human being? We are thrilled to hear you enjoyed your stay with us and will certainly be back at our hotel. We are grateful for your time in writing this review. Hope to see you soon and have a wonderful holiday season! Akhila
We stayed for a week in November celebrating our 25th wedding anniversary. Hotel was very clean, room newly renovated, bed comfortable. Breakfast was delicious with lots of choices with very attentive service by Jayne and Marianne. the young man who was at the front desk was very helpful, as were all the employees at the front desk. The downtown shuttle is so convenient and a great price. The only thing missing is a room safe. I was a bit worried with the hotel being close to the airport but we only heard planes on the first night and after that they didn't bother us. We thoroughly enjoyed our trip and all the wonderful southern hospitality!
Dear Doreen, The entire hotel family, including Jayne and Mariama loved having you guys at our hotel! You were such a wonderful couple to host and we hope to see you back at our hotel in the future! Thank you so much for taking the time to write a detailed review about your stay. Happy anniversary and hope you guys have a wonderful holiday season! Akhila
Cheak in was easy and quick. Clean accommodations. Staff is helpful and friendly. Breakfast was awesome. Mariama was an awesome host and very helpful. Made our family feel like its only us here. Amazing experience.
1st time staying at this hotel. I figured on trying it since the price was great and alot of reviews I read praised this hotel. Im happy I did. I come 2 Nashville alot. And I stayed at different hotels and this will be my 1st choice in the future. I stayed at 2 other hotels very near by. Staff is wonderful. Front desk Andrea is awesome. Very pleasant, making sure you are happy at the hotel.
Thank you very much for your positive words! Our team, especially Andrea, will be happy to hear this! Thank you for choosing to stay with us and we will be thrilled to have you as our guest again.
Had a wonderful vacation in this lovely and lively city! This hotel was immaculately clean. The room was very comfortable and the staff was really nice. I really appreciated the front desk manager, Andrea. Her knowledge of the city, sites, and experiences to be had in Nashville was impressive and she was super friendly. Also, the continental breakfast was delicious! Mariama was so kind, accommodating, and greeted me with a smile every morning. You will love your stay at this hotel.
hank you so much for your glowing review of our hotel but especially for our team members, Andrea an Mariama! We will ensure that she sees this. Thank you too for choosing to stay with us and we look forward to having you as our guest soon.
This hotel is convenient, clean with amazing customer service! A special mention to Andrea - thanks for making me smile with the popcorn and cookies! If I owned a hotel, she'd be the be the person I'd hire without question. She is a natural and epitomizes customer service! Thank you Andrea! You're the best!
Thank you very much for your positive review! We will ensure that Andrea sees this! Thank you for choosing to stay with us and we look forward to having you as our guest again, soon.
Looking for a hotel in Nashville I came across this Best Western Plus because of its reviews and pricing. After staying here 5days, this hotel is clean and super friendly staff. Thank you Andrea and cleaning staff on the 4th floor!! Thank you for a great stay here at this hotel.
Thank you very much for highlighting Andrea's role in making your stay pleasant. We will ensure that she sees this review. Thank you too for choosing to stay with us and we look forward to seeing you again soon.
The staff was very nice and helpful. We were asking about things to do around town and Rachel told us to visit Opryland. It was very beautiful and a great recommendation. Nashville is an amazing place and we were showed great hospitality.
We stayed there the night before our flight to Europe, and the night we came back, leaving our car there while we were gone. Both nights were a very pleasant experience. The staff was friendly and helpful. Andrea helped us the night we came back from Europe, and after a long 24hrs of traveling, it was nice to see a friendly American face! :) The rooms were clean and the hotel was quiet, we will definitely stay here again.
Staff was very friendly and welcoming , breaksfast was serve every morning and it was not only continental, it was like a buffet with many options to eat and delicious coffee. Mariana was very friendly and always asking to see if we need it anything else for breakfast. I will definitely stay here again.
Dear Guest, Isn't Mariama the sweetest person ever? We are thrilled the most important meal of the day had a good start. We are already looking forward to your return trip! Sincerely, Akhila
Great staff. Clean hotel. Price is right. Mariama, and the front desk staff were wonderful, during a very difficult personal visit. Good close by restaurants. This was my first stay in Nashville. Overall, everyone we have met, has been so nice to us. Typically we stay at Hilton hotels, but I got in late, and went to the first hotel that was reasonably priced, and close to the airport. The rooms are smaller than Hiltons, but every bit as clean.
Dear Todd, Thank you so much for the wonderful compliment! Mariama is like a sweet mom/grandma for us and we are glad she was able to assist you during your difficult visit. We all hope everything goes well for you and we hope to see you back at our property soon! Sincerely, Akhila
Very welcomed retreat after a long day of traveling. The rooms were clean, front desk staff was super friendly and our welcome was great. The only disappointment was the gravy at breakfast. Thank you for giving us a great stay.
Dear guest, That's sad to hear about the gravy! We get many compliments on it. May we ask your preference? Might be time for a taste testing event! We hope the rest of the amenities you enjoyed will be incentive enough to give us another opportunity. We hope to see you soon! Warm regards, Akhila
I stayed at the Best Western for a cheer competition on the weekend of November 16th. During check in, I informed the front desk woman Andrea that I would be splitting the cost of the room with another guest, and I would be paying for my part in cash. She told me that she would make a note of that, and it wouldn't be a problem. At check out, she still charged my card. I reminded her that the other guests and I were splitting the cost. Long story short, we were charged for the room twice!! I called to try to get this straightened out, and was not given any answers. At the moment, I'm out almost $300. I am very upset about this and the way it was handled!
Dear Carrie, I cannot begin to apologize for the inconvenience you faced! Front desk does get a bit hectic at times and human error happens as much as we try to prevent them. This doesn't justify the trouble it caused you. However, I was told our DOS, upon speaking with you was able to fix it right away and we are glad the funds made it back into your account swiftly. If there is anything we can do for you, please do not hesitate to reach out. Again, please accept our sincerest apologies. Best, Akhila
Our cheer team booked this hotel for our Nashville competition. The staff was so amazing and welcoming. They truly enjoyed having the girls and shared the excitement with other guests. The other guests even got up early this morning to see the girls off and wish them luck! Poor Andrea, we had a large group and she was so accommodating. She helped with towels, pool towels, questions and always had a smile on her face. I truly enjoyed her sunny disposition and wonderful attitude. At breakfast this morning, Jayne and Mariana were so excited to see us. It made my morning. They told me they've been so excited about us coming and were happy to take care of us. Their breakfast was amazing too. They made sure to keep everything stocked and had a smile for the girls. The staff truly made this an enjoyable first competition and I couldn't be happier. The hotel was very nice and I loved the location. It's close to everything but not in the middle of it all so it was easy to get to and get out of daily. The beds were comfy, pool was clean and everything smelled amazing (like citrus). Really good job Best Western! Thank you for a great stay.
WOW! What a wonderful review! You know, this is EXACTLY what we strive for! And they say you can't make everyone happy. Well, I think that theory might not be true in this situation. Because, Jayne and Mariama were right! We were looking forward to hosting your group and rightfully so! They were the sweetest girls we ever met. And all of you were such a delight to host! We are thrilled everything went well and hope to see you all back at our hotel for future competitions! Sincerely, Akhila
We stayed at the hotel on our vacation trip to Tennessee. The place was extremely clean. The beds were comfortable. The staff were all friendly and helpful. And, the breakfast was incredible- the best hotel breakfast I've ever had.
Dear Bill, Wow! Thank you so much for the awesome review! We sincerely appreciate your business and hope to see you back at our hotel in the future. Sincerely, Akhila
People up front are super nice, pool was clean, breakfast was great-especially sweet lady walking around checking on guests. My only issue was the bed. It's is very very firm. Made for uncomfortable stay. I had to pop Nyquil on night 2 so I could sleep through it.
Dear Nicole, Thank you so much for taking the time to leave us a review. It is very important for future travelers to understand guest's perception so they can book accordingly. We apologize for the firm beds. Would you mind giving us another opportunity? Maybe we can add a comforter to soften things up? We truly hope to see you back at our hotel in the future. Sincerely, Akhila
I love everything about this Best Western. I love the water wall in the lobby it is very pretty. I also like the breakfast. I like how the lady goes around and ask how was everything instead of sitting in the back. The rooms are nice and clean. The front desk girl who helped up she is pregnant I think her name is Raquel or Rachel. She was so sweet and always smiled. I would definitely stay here again.
And we love you!!! It's amazingly sweet human's like you we strive to do our best for. Our doors are always open for you and hope to see you back soon. Maybe you can come back to visit Rachel's baby!
Very nice and super clean new hotel. While it wasn't close to the more central Nashville college we were looking at, the price was excellent and proximity to the airport was convenient for an early morning flight. The staff was excellent. Extra kudos to our breakfast host, Marianna, for high quality service and attention.
Dear Future Nashvillian, We pride ourselves in clean and affordability. We are thrilled you enjoyed your stay and hope Mariama showed you a bit of Nashville love you'll receive if you pick a college in our town. We wish you all the luck in your endeavors! Best, Akhila
This hotel is awesome! Breakfast was hot and delicious. They also have Monarch Pick up that'll take you to Downtown Nashville for $10 round trip. Room was clean. Highly recommend this hotel. Staff was friendly and accommodating. Breakfast attendant was very polite and kept food bins full. They had waffle maker, eggs, sausage, bacon, apples, banana,oranges, and yogurt. They also had bagels . Food was great! My husband and I went down for a weekend and had a blast!!!We'll be back and will book this hotel again. It is only a 15 minute drive to Grand ol Opry and Opry Mills mall. Mall is very nice. Order tickets early for yours if Grand Ol Opry . Please visit Mission BBQ for great food. They're located inside the mall. Everyday at Noon they play our National Anthem. It's great to see this support for our troops.
Dear Guest, What a wonderfully detailed review!! You must be a professional at this because you highlighted all of our key areas! Thank you sooo much for taking the time to give us such an awesome shout out! We are thrilled you enjoyed your stay and hope to see you back at our hotel in the future. Sincerely, Akhila
Our front desk staff was a young lady who was the best! I wish I could recall her name. This Best Western Hotel stands out more than any other Best Western Hotel that we have stayed at. I am assuming that is why it is a PLUS rated property. Parking was included in the nightly rate. The room was spacious, the beds had pillow-top mattresses and the bathroom had a foul odor fan. The pillows were perfect. The hotel has a shuttle that is convenient for guests going to downtown Nashville. I will forever consider staying near an airport in the future if these are the typical amenities.
Dear Texan, You, my friend, are ALWAYS welcome at our property! Thank you so much for the amazing review! I believe I can guess which young lady you might be referring to and will be sure to pass along your kind words to her. We hope to see you back at our facility in the future. Sincerely, Akhila
I could not believe how friendly and accommodating the staff were at this hotel! Everybody went out of there way to help us. It is an extremely clean hotel that appears to have all been updated. Not very far from downtown so Uber was fairly cheap! I would recommend staying here oppose to downtown
Dear Lori, Oh wow!! What a sweet review! Thank you so much for catching the true essence of our hotel. It's friendliness!! It's mainly because we all love what we do and love working with each other. That's our secret. Shhhh!! Don't tell anyone. :) Hope to see you back at our hotel! Sincerely, Akhila
Jayne is the woman who cooks and takes care of the breakfast station and she does an amazing job! She's very personable and polite. She made our stay great! Our room door didn't lock when we arrived so we had to wait for maintenance. This was our only negative experience.
Dear Guest, Isn't Jayne just the sweetest angel ever?! We are so glad you enjoyed your stay because of her. However, the lock has since been replaced and won't have those issues again! We hope to see you back at our facility in the near future. Sincerely, Akhila
Everyone is SO friendly and helpful ... The hotel is very clean and pleasant. And it's very convenient to many Nashville destinations. Thanks especially to Andrea at the front desk and Mariama and Jayne in the dining room.
Dear Andrew, You highlighted our key ladies here! Aren't they just the most awesome team you ever met?! We are thrilled to see you enjoyed your stay and hope to come back for more love from the ladies! Sincerely, Akhila
Just want to say a big thank you to Mariama at Best Western Plus in Nashville TN for making our stay very welcoming. She was very friendly and attentive every morning for breakfast. Her service was excellent. I would for sure come back.
Dear Nadis, Isn't Mariama the sweetest and most loving being ever?!?! We are so lucky to have her back at our hotel because it's like a family here. We are thrilled to hear you were able to enjoy that little piece of love. We hope to see you back at our hotel soon! Sincerely, Akhila
We really enjoyed our stay. The room ws very nice and Breakfast was excellent. For breakfast you had a large selection to eat which the food was very good. The lady, Jane, that took care of the food was very nice and kept everything for us to eat. There were also a lot of fast fod and other types of resturants nearby. It was not a long trip to go see the intresting things in Nashville. I would reccomend this hotel to everyone.
Rachel was really helpful and very sweet and professional. I called and came to the desk a few times during our stay and she was always pleasant each time we spoke. I would my stay and Rachel 5 stars!!!
WOW!! Rachel would love to see such an awesome review posted about her. Thank you sooo much for taking the time to give her a shout out. She is the newest member of the team and we are happy to see the level of response she is generating. It's guests like you who help us understand our team AND gives the team members some encouragement to continue doing the hard work they do. I'm sure Rachel will be looking forward to your return visit. Please know our doors are always open for you!! Sincerely, Akhila
Perfect for air travel. For $5 per night, you can leave your car while away. You are not required to stay a night at the beginning or end of trip. We did not fly, but we found the beds very comfortable with lots of pillows. Our room was 211 and was near the elevator. The refrigerator was helpful. I thought there was going to be a microwave, but not needing it, I did not miss it. The breakfast is a full breakfast with bacon, sausage, eggs, gravy, biscuits, waffles, bagels, yogurt, juice, etc. It is served by Nariama who makes you feel like you are visiting her home. The desk clerk Andrea also goes the extra mile to make you feel welcome. The room was clean, and the heat was consistent. The shower was just right. The room is especially set up for the business traveler with an emphasis on comfort. Not luxurious but comfortable. There are several restaurants nearby. We ate at Darfons, and the food was excellent. We also ate at the KFC, and the staff was friendly and the food tasty. There also is an indoor/outdoor pool, but while we did not use it, it looked nice. We attended the Country Classic music show at the Grand Ole Opry House near Opry Mills and did a day trip to Cool Springs Mall and Franklin, TN. Interesting but bring a large wallet if you plan to make a purchase in the Franklin shops. Finally we went to the Nashville Flea Market, one of the top ten in the U. S. With all our moving about, it was great to have a quiet, comfortable place to stay that was reasonably near our activities.
Dear catlyloo378, WOW!! What an AWESOME review! You know people are going to think we paid you for this, right?!! Thank you thank you thank you soooo much for taking the time to write such a detailed review! Andrea, Mariama and the rest of the team truly appreciate your kind words as that's what makes all the hard work worth it. Our doors are always open for you and we hope to see you back at our property! Again, thank you so much! Akhila
I had done a little bit of research prior to booking this hotel online. Mind you, it was a last-minute booking so I was scrambling but I do pay attention to these reviews. Not only was the value perfect, considering the close location to the downtown area (6-7 miles at best) but the staff and the rooms (updated and clean!) were exceptional. We interacted primarily with Gordon at the front desk, who not only made exceptional suggestions for sight seeing ventures and food, but had exemplary customer service skills. A true gentleman who made us feel right at home and was good natured enough to put up with my spouse's off the cuff teasing!!! Thank you Gordon and to Andrea for having the exceptional managerial skills to hire you ;) All in all, a very pleasant stay at a hotel that I'd be happy to return to!!!
Dear tmg209, Now that's what we are talking about! Gordon and Andrea are our rock stars and we are thrilled they were able to provide a lovely stay for you! We all really appreciate you taking the time to write a detailed review as this is what makes all of the hard work worth it. We are already excited to have you come back! Sincerely, Akhila
We had the best stay! We were just here for one night but will remember our experience should we come back through Nashville. The bed was perfectly firm, breakfast was quite an expanse, the room was clean and modern. The staff was awesome, from our check in experience, breakfast staff, & kind housekeeping personnel. Gordon even called us after we had left because we had forgotten a few items in the room! Above and beyond. We are so grateful! Highly recommend!
Dear Jos, Thank you so much for taking the time to leave us such an awesome review! Gordon and the rest of the team really appreciate it. It's kind words like yours that make all of our hard work worth it. We hope to see you back at our hotel in the future! Sincerely, Akhila
Great experience from the time I got there till I left. Rachel helped me get set up with my room and every staff member was polite as well. Def will be back. Room stocked great as well. Food was tasty as well.
Wonder stay on return from a 5 day trip to DC. Facility is in excellent shape. Staff is friendly and very helpful. Late nite pick-up by shuttle was good, friendly driver. We used Park and Fly to park our car here for the trip so we also used shuttle to take us to airport which worked out well and cheaper than airport parking. Breakfast was good, but normal stuff on it. We are Rewards members so we stay at some BW when we can. This one is top notch. Maybe a little pricey for its location, but not too bad. Will stay here again anytime we fly out of Nashville, which is a nice airport.
Dear Mike, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
The staff was awesome and super friendly. We were helped at a front desk by Andrea that was very accommodating. Breakfast was great and the rooms were very clean. Two thumbs up for these guys. I would definitely stay here again.
Dear Jared P, And you are awesome for taking the time to leave us such a sweet review! Andrea and the rest of team thank you from the bottom of our hearts for taking the time. We are already looking forward to your return trip! Sincerely, Akhila
Everything about our stay was great! The beds were really comfortable. Andrea at the front desk was awesome! She was super helpful and friendly and gave us great recommendations on things to do. She was also really quick to get us checked in. Highly recommend.
Dear jeffreynstruthers, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel and give Andrea a shout out! We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
I love the smell of the soap and lotion. Jayne who serves breakfast does a wonderful job and with a smile on her face.The breakfast was delicious. More choices than other Best Westerns. In room kerug coffee. Nice split bathroom with separate room for tub/toilet
Dear Frugal, And we love that you enjoyed your stay! And glad the hard work we put into cleaning shows or rather smells! LOL Isn't Jayne just a sweetest thing ever?! Thank you so much for taking the time to leave us a lovely review. We hope you consider staying with us again. Sincerely, Akhila
From the front desk to the kind lady that took care of the breakfast, to housekeeping everyone was so kind, very helpful. We had a very good stay will definitely go back. The pool was very clean, the fresh baked cookies and popcorn in lobby were a treat. We especially liked how clean everything was. Very close to Airport yet quite. Quick jump on freeway to all the Opry fun spots. Breakfast was very good. Like I said I will go back.
Was just in town for one night to visit friends and tried this hotel near Nashville airport with lots of other hotel choices nearby. Checkin was swift and friendly. The room was modern, clean and quiet. The bed was GREAT, firm with great pillows that allowed for wonderful sleep. The room was opposite the ice machine but everything was quiet except for the occasional plane overhead. Breakfast room was large with different types of seating with adequate food choices that included eggs, cereal, yogurt and fruit. A great option near Nashville Airport.
From the moment we stepped inside we were treated with courtesy and patience. Andrea as well as the night concierge was more than happy to help accommodate our every need. The room was immaculate and had the comforts of home. My room was a king suite with the most comfortable bed big enough for my daughter and me. The layout is too cool! A closet equipped with an ironing board & iron / hangers too with dry cleaning avail if needed separates the bedroom from the sitting area that has a full size couch,desk, and a second TV monitor ,( especially nice since I wake earlier than my child.) My room also had a mini fridge and microwave/ complimentary k-cups and a Keureg brewer. The bathroom is separate and has a full size bath tub .Very cute and spacious room. The housekeeping is always around if you need an extra something and they're happy to oblige. What really impressed me was the breakfast buffet. It was one of the best I've seen. The staff was so efficient at keeping it stocked and was thoughtful enough to make sure we made it in time. Everything was delicious. I'm so happy we chose Best Western Plus Nashville Airport Hotel. I wioulc stay here again and recommend anyone else do the same. Ps. The Halloween decorations are so cute- I had to FaceTime my grandchildren to show them.( bookied our stay in mid October.)
The room was spacious and immaculately clean. My experience with the staff was excellent and they were kind, helpful and attentive. Andrea was courteous and assured that we enjoyed our stay while we were in Nashville.
Best Western was very nice. Clean, quiet and well situated near the airport. They had a shuttle to and from Downtown Nashville for only $10 per person(Monarch). The woman that checked us in, Andrea was extremely friendly and helpful with what to see in Nashville. We went to Prince's Hot Chicken on her suggestion as opposed to Hattie B's or some other hot chicken place. Well worth the wait. Andrea was there all three day we were here and was always cheerful. Also would recommend the on and off tour to get your bearings and see the city. Being a Johnny Cash fan, we hit the museum. Filled with great stuff and information.
Friendly and accomodating staff. My family and I were very pleased with the warm and delicious breakfast and the options available, there's something for everyone! Jayne - we appreciate you and your exceptional service!
An extremely clean hotel, comfortable beds, appears to be recently updated. Clean carpet! Helpful staff.We were very pleased with accommodation. Used the shuttle to go downtown the price was great for a round trip. This is not a hotel sponsored shuttle, but staff was great to schedule for us. Be sure to ask about this. This hotel provided all we needed especially for the price we paid.
The hotel was nice, in a very nice area. There were a lot of restaurant choices but it was kinda far from downtown Nashville and hard to get through the traffic to get there. Still really nice place and I would stay there again
Beds are extremely comfortable. Location was convenient to anything you needed, used uber to get downtown. ($12/$25) staff was extremely helpful and friendly. Nice overall trip and stay would highly recommend staying here.
Our room and bathroom were clean, the service was friendly and helpful, and it was an easy drive in and out of Nashville for tourist activities. It was definitely worth the short drive to save a lot of money on lodging and parking to stay at this nice hotel.
Stayed here four nights for a wedding celebration. The hotel decor is unique. The staff very friendly and helpful. We used the shuttle ($10 per person) to take use downtown and return. The shuttle really lets you "unwind" downtown while remaining safe. Hotel is within walking distance of fast food places and its location is very near the highway.
We really liked this hotel. It was SO clean and the staff was so helpful. Andrea went above and beyond to make us feel welcome. Jayne was so sweet at breakfast too! We were very pleased. It made for such a nice trip to Nashville. By the way, the pool is neat and the coffee is great!
Located near the Nashville Airport there is also a shuttle back and forth. The hotel is very clean and looks new. Definitely better than all the other hotels nearby. Staff was very friendly and very helpful. The Wi-Fi, the air conditioning walked very well. I did not have breakfast so I cannot comment but it is available free of charge. overall it was very reasonably priced compared to the other hotels near the airport and I would definitely stay here again.
The service at the front desk and valet was excellent as was the location. The shuttle to/from the airport was a bonus. Also they let me leave my car in their lot while I flew out of town for only $5/day! Win! The breakfast was good and the staff there went above and beyond. The rooms were nice but could have used a blanket or two.
good friendly staff Andrea was particulally helpful with lots of question from us as to what to do in Nashville really useful whistle stop tour to a new and vibrant city old combined with new made it goodInfernal aircon unit though just would not shut down going all night and noisy !!!!
Had a wonderful stay at this hotel . Close to the airport, and they have a shuttle that runs to Downtown Nashville every hour for a $10 fee. No need to fight the traffic and struggle to find parking.Good breakfast and friendly , helpful staff.
Wonderful stay so far. Friendly and helpful staff, clean and spacious 2 room accommodation (sitting area w 2nd TV), big beautiful bed so comfortable, frig and microwave, and way above standard complimentary breakfast. Mariama was the breakfast attendant and could not have been more on top of things.... waffles, eggs, bacon, hot biscuits and gravy, yogurt and much more! This was a big plus for us!
This is one of the finest hotels I have stayed at and I have traveled a number of years for business frequenting many of the major chains. Extremely clean and a very friendly staff. Very spacious room and clean and comfortable as well. This is the 2nd Best Western Plus that I have stayed at and if all of the Plus hotels are similar I will start staying at more of them. Highly recommend this location.
At the Hotel the desk clerk Andrea was amazing. She was very nice, helpful, well informed, printed us information and gave us directions to all the destinations we were wanting to see. She is a very upbeat person. Definitely an asset to the Hotel. The woman in the Breakfast area, Jayne, was also very personable. She kept the eating and food area spotless. Great cook and very accommodating. I would have no problem staying at this location again if I am in Nashville again. I was pretty well located for what we wanted to visit. Thank you.
The breakfast was very good and there was a huge selection. The area was very clean and tidy. Mariana was so sweet and made sure everyone was taken care of! The rooms are a nice size and very clean with comfy beds!
I was greeted as I walked in the door by a super friendly and welcoming front desk attendant. She was so professional, nice, to the point and recognized that I asked for a first floor room and saw that I received one. The hotel and my room was decorated very nicely. My room was very spacious with comfortable beds. I left very early for a flight the next morning, so I did not eat breakfast there. The airport shuttle driver was prompt and ready to leave at 4:45 am! You will hear some planes taking off and landing, so keep that in mind.
Room was spacious and comfortable. Front desk staff was very helpful. Very pleasant to chat with. Breakfast was good everyday. Food was hot and there was plenty to choose from. The lady that took care of the breakfast service, was kind and caring. Very helpful and made sure that you had everything you needed. The cleaning staff were great. They gave extra coffee pods for the kerrig. That was great saved several trips down to the lobby. The toiletries were citrus smelling. Towels and bedding were great. I would definitely stay here again.
The hotel was Wonderful! The staff was Kind, Accommodating, and Professional They went above and beyond to make sure my son and I were comfortable. Special thanks to Marianna and Andrea - You guys were the Best!!
We travel about 3 times a year and always try to find a nice as well as safe place.this best Western plus just as it's name safe clean spacious room nice accomadating folks work here willing to help anyway the breakfast more than a continental hot and staffed no stress here easy Access off interstate with elevator wheel chair accessable enjoy your stay
We had an early flight so we decided to spend the night in Nashville instead of driving the almost 3 hours fighting the traffic. Our room was ready when we arrived and the staff was very efficient getting us registered and checked in to our room. We also signed up for the park and shuttle to the airport. They only charge $5 per day and will carry you to the airport and will pick you up when you return from your trip between the hours of 4 am and 11 pm. The breakfast was delicious and something for everyone. They have traditional breakfast food including bacon, scrambled eggs, sausage, gravy, biscuits, etc. Also cereal, yogurt, fruit, oatmeal etc for lighter fare. Of course milk, coffee, juice and water were available as well. The only problem we encountered was our shuttle. We had signed up for the 8 am shuttle and at 8:05 he hadn't showed up. When we inquired about the shuttle, the desk clerk, Andrea, said there wasn't any shuttle scheduled for this morning but she would see what she could do. In just a few minutes Andrea and the manager on duty called an Uber driver and we were on our way in just a matter of minutes without any charge to us. We really appreciated their response. Somehow the afternoon staff of the previous day had not completed the schedule and our shuttle fell through the crack. But all's well that ends well and we would stay again at the Best Western Plus in Nashville near the airport.
The hotel looks recently renovated. Nice updated decor and furnishings.The Bedding was very luxe and comfortable. Breakfast was good and Mariama was delightful and very hospitable. Hot biscuits, eggs, sausage and waffles were very good. My travel companion ate it in a matter of seconds. I'm glad I got to try a taste before he wolfed it down... Greedy idiot. Close to airport so take the shuttle so the taxi doesn't charge you $25.
Perfect place to stay in Nashville!! I'm extremely picky about cleanliness and this hotel met my high standards. Plus, the staff is very friendly and the breakfast is great! It's a quick Uber or Lyft to downtown, and you get a free shuttle to and from the airport. 100% recommended from expects rooms to be sparkling clean!
I loved my stay at best western! I owe it to Jayne at breakfast!! She always made sure I had what I needed and was so nice! She greeted me each morning and always asked me how my breakfast was. The breakfast area was clean at all times! Her service was a blessing!!
We had to come in for a wedding. It's a great location by the airport, it's very clean, and Jayne's eggs in the morning don't need any salt or pepper because they're pretty dang good. Would recommend this hotel.
Nothing it was great !!!! Ana and the team was very helpful with anything I needed . Ana made sure that everything I needed was taken care of. Can wait to come back and visit. Anytime I am in Nashville this will be the only place I stay ! Thanks Jeff Walton
My wife and I just returned from Nashville. We decided to stay at the Best Western Plus Nashville Airport and our experience was exceptional. The rate was competitive with other area hotels but half of the downtown rates. A $10 return trip buy shuttle each day was far less then the $9.00 an hour parking rate posted downtown plus do you really want to drive down town anyway? The price at those hotels does not include parking. ($35-40) The Best Western was clean, simple but everything you need, A free hot breakfast, free parking and friendly staff. A special shout out to Andrea at the front desk for her help and infectious energy in helping on every request. Kent and Elaine Nova Scotia Canada
The hotel maintains the Best Western standard. Staff was very professional and helpful. First time to Nashville so this was one of my first experiences. I guess it is now referenced to Nashvegas. I am from Nevada and wanted to get away from Vegas so not thrilled, but not the fault of the hotel. This hotel did a great job of proving me with a great first impression of Nashville though. Bed was a little firm for my liking.
I follow trip advisors reviews and ratings and have not YET been let down. Until this hotel. I can not even fathom how anyone could give this hotel a positive review. Too many disappointing things to list them all but a few are Hardest bed I've ever slept on and I've slept on the ground in the Marines. To say the value was poor would be like saying the native Americans got a good deal on manhattan for a handful of beads You have to pay for water in a 180$ room? If this room were 80$ I would still say so so value. Trust me do one of two things either pay the 20-40$ more for a better hotel of which there are plenty or just find the cheapest hotel nearby you'll feel better about what you spent either way
My family stayed at Best Western Plus Nashville Airport before flying out the next morning. The location is excellent for easy access to the Nashville airport. The hotel lobby was very clean and well kept. The room was spacious and clean. The beds were very comfortable with extra pillows which is a bonus. The front desk staff was courteous and friendly along with being very knowledgeable and professional. We will definitely stay here again.
Great place to stay when flying into/out of Nashville: In proximity to BNA, the hotel shuttle service between 4am-11pm is excellent. After a long trip, there was ice water infused with fresh oranges in the hotel lobby - refreshing to take a swim in the pool (hours 7am to 11pm actually allow busy professionals traveling for business to actually use the pool. Room is nice and neat and inviting, comfy bed, nice new Keurig coffee machine in room... and friendly service at the front desk. Will definitely be back.
This was an excellent trip from check in to check out. I loved how clean the room was. This is probably the cleanest bathroom I've ever had in a hotel. It was a good location for what I was there for. The staff was super friendly and helpful. I didn't catch the name of the lady who checked me in but her and Andrea who checked me out were all very lovely people. I would definitely recommend this hotel to travelers.
We enjoyed staing in this hotel. Convinient access to nashville attractions and restaurants. The front desk staff was nice and helpfull. Andrea was nice, helped in any question and request we had. Thanks Andrea! The breakfast was good and the dining room was pleasent.
Great hotel. Very clean and staff was over the top helpful. Arranged for shuttles to take us downtown Nashville. Pool area was very clean. Breakfast was fresh and hot daily. Server on site during breakfast to help out with any special needs.
Stayed overnight to go the the Opry. Room was clean and comfortable. Water pressure was too low but the room was perfect overall. I always stay Best Western when I can they are pretty consistent and rooms are always good.
Maggie at the front desk was so amazing! It was a great stay! She was very kind and understanding and really helped us out. It was refreshing to see such great service! Would stay again! The lady who makes the breakfast was also so amazing and kind!
My job requires my too stay in hotels. I love this hotel. Rooms are clean, the breakfast is plentyful and Andrea and the staff are really nice. When I come back to Nashville, I know where I am going. Best Western Airport Hotel.
Anna there always helps me with reservations and always makes sure my stay is excellent there. She as well as Akilla, the general manager, always makes my stay there enjoyable. This location is the best hotel in the whole state!!!! I will continue coming there as often as possible.
Awesome Hotel with some amazing staff. Place is clean and rooms are immaculate. From the moment I walked in Ana was professional, polite and provided great local knowledge on places to eat/party. The breakfast was always good and Jayne makes sure you get everything you need. She was fantastic, ensuring a great experience every morning. Chuy was helpful and informative when I had a question about the property. Can't say enough about this place. I definitely recommend it for anyone staying near the airport.
Not the fanciest or luxurious but met our needs, excellent staff attention and breakfast meal was very nice. Also, provide a 3rd party shuttle service into downtown for $10 roundtrip which we used quite a bit...very convenient.
Andrea was very helpful. Great hotel and location for the price. Shuttle service to the airport was good. Amazing hot breakfast. Very clean room. Bed was super comfy. All staff was very friendly and helpful.
My family and I stayed for a week while my fiance had work training. We dreaded the "hotel burnout" but that never happened on this trip. The breakfast was always fresh and we felt at home. Jayne always made sure that our breakfast was fully stocked. The pool hours were long and my kids loved it! The beds were comfortable and the fridge in the room was very cold. The only "negative" thing I could say is that I wish there was a microwave in the room, but we made do.
This has been one of the most pleasant hotel stays we have had,ever. The hotel staff,from the front desk to the housekeeping staff,and everyone in between were friendly,courteous and efficient. My wife and I were newcomers to Nashville and the staff helped us with every thing we needed, including how to use the shuttles,how to call for Uber and where to eat. The housekeeping staff were more than friendly and helped us with all of our requests. The breakfast was excellent and the woman supervising it (sorry,forgot her name)was very,very kind and did a great job keeping up with the constant flow of guests eating at her tables. The room was clean,beds were easy to sleep on and,as I said,the housekeeping staff were great. Over all my wife and I give this hotel a definite five stars.
The staff was EXCELLENT, for two weeks from check in to check out. The front desk girls Maggie and Cherryl and Andrea (Angela?) were were very helpful and friendly every day. Janey made breakfast very enjoyable always asking how your food was how your day was etc. Room service also did an excellent job cleaning the room. I would definitely recommend this hotel to anyone.
Stayed 5 nights. Nice hotel, good value. Nothing fancy, decent breakfast. Easy driving distance to Nashville. Close to airport, assume has airport shuttle but not certain. Quiet, clean, safe. Didn't have microwave in room but one in common area.
I was in town on business and decided to stay at this hotel. The location is great as it is right off the expressway. Plus, there are some restaurants within walking distance to the hotel. Also, the hotel has a free shuttle that can pick you up from the hotel. The shuttle drivers were nice. However, we had to wait almost a half hour for a shuttle to take us back to the airport. My room was ready when I arrived which was great. I was pleasantly surprised by the newness and cleanliness of the hotel. It has been newly renovated and has nice size rooms. The room had modern furniture and the bathroom was nice as well. The tv had numerous channels with a channel list which was perfect. I had a peaceful night's rest. The hotel has snacks, such as nice and soft chocolate chip cookies and freshly made popcorn. This was a nice touch. The only downside was the breakfast. They offer a free breakfast which is nice. However, the items that should have been hot were cold and they should not have been cold at 7:45 a.m.. I let the employee know that was working the breakfast and instead of apologizing she was defensive and said the food could not have been cold. Then, she proceeded to check the temperature versus actually testing the food herself which would have been better. I actually ate the food and know it was cold and to argue with a hotel guest is inexcusable and unprofessional. They need someone with a better personality working this area and they should make sure the guests are taken care of and handle complaints in a professional manner. Guests can get sick by eating food that is not the right temperature.
The overall stay was great, from Ana or Andrea checking me in to the breakfast in the am. The hotel is very clean and the the entire hotel staff is friendly and helpfull. I stay here frequently and have never had a bad stay or problem.
We love having you here Richard! And I personally love picking on you. We'll see you back soon! Warmly, Akhila S
Very nice hotel. It was clean and the staff was friendly. We only stayed here for a few hours because we were catching an early flight out the next morning. The breakfast was what you'd expect for a hotel like this but it helped defray the cost of having to go somewhere else.
Dear Edward J, We are thrilled to hear our facility worked out for you on your trip. Thank you for taking the time to write a review about your stay. If we can make any improvements for your next visit, please do not hesitate to reach out to us. Sincerely, Akhila S
We would recommend this hotel and stay there in the future. All of the staff were friendly and helpful...especially Maggie, Anna, Andrea, Akhjila, and Sheryl along with the Breakfast lady staff member. The room was clean and updated. The breakfast was acceptable also. It is near the Airport and around lots of restaurants too, FYI, They offer a shuttle that will transport you to Downtown Nashville for $10. pp. I cannot think of any negatives about this hotel.
WOW!!! I think you highlighted half of my front desk team! Thank you so much for taking the time and remembering every ones name and leaving us such a wonderful review!! We truly appreciate it and hope you consider slumming it with us again over here. :) Our doors are always open for you. Sincerely, Akhila S
The clean, modern decor, comfortable beds and free breakfast buffet were wonderful, but the customer service was the best! Jane made sure that I had non-dairy milk for my cereal (stopped on her way home from work to buy almond milk for the next day). She was friendly to all the guests and added so much to our enjoyment of the meal. If only the management would offer environmentally friendly options like recycling bins for disposable items and reusing sheets and towels to save water and energy during multiple night stays. I hope to see some progress in this area when we return.
Isn't she so thoughtful? Ms. Jayne holds the heart of this hotel and won't let leave without being satisfied. We are thrilled you enjoyed your stay and glad to have been chosen for your future visit. In the past, we have been involved in many green friendly programs and the results of that weren't as positive as we hoped for. We are now working on coming up with a different strategy that might give us the outcome we are looking for. We are always open to suggestions and recommendations. We hope we will have this rolled out by your next visit. Sincerely, Akhila
Very nice hotel. Clean, good breakfast and friendly front desk employees. Had the pleasure of working with Stevi. She was so helpful and accommodating. Another great stay in the Nashville area. Would definitely recommend this hotel.
Dear Lovetotravel43140, We are glad to hear you enjoyed your stay! Thank you for taking the time to write such a lovely review about your stay. I am sure Stevi will appreciate it. Also, thank you for your recommendation and hope to see you back at our facility in the future! Sincerely, Akhila S
Comfy room, friendly staff. The lady who ran the breakfast room is super helpful and provides an excellent breakfast. Oh. Did I mention the chocolate chip cookies in the evening? And the freshly popped popcorn? A nice bonus.
Very nice property. Convenient for airport shuttle which is available as early as 4 am when I needed it! Staff pleasant and helpful. Needed feather free pillows. Basic breakfast included.Will return for future trips to the area.
Dear M J J, We carry feather free pillows so you will always have a good night's rest with us. We are thrilled to hear you enjoyed your stay! We hope to see you back soon! Warmly, Akhila S
Breakfast was great. Full gym. Inside and out pool. Rooms were clean. Not far from downtown and surrounded by restaurants stores. Davita at the desk went out of her way to give us excellent service and make sure our billing was correct!
Quiet rooms with Firm beds. Good hotel overall. The staff was especially pleasant. Cheryl and Maggie at the Front desk for check in were friendly and informative. The two were quick enough to satisfy a line of customers quickly with no complaints. Also Cordell at check out was exceptionally professional with breaking down my bill to me (thought i had been overcharged) while also acting as a go between with the shuttle driver (Who also was very polite, even at 4:30 in the morning. Robbie was his name I think. Although I would advise scheduling a shuttle to the airport a little bit earlier than needed as it seemed there was difficulty keeping on schedule as the shuttle picks up for three different hotels in the area. Overall however, while it was a short stay it I was still impressed and would recommend this hotel to anyone traveling on business as it is very close to the airport.
We had a wonderful stay during CMA Fest 2018. Transportation wise, there was a shuttle that was operating to take us to and from downtown. Usually, the shuttle is $10 for round trip. During this week, they did a $15 daily shuttle for unlimited rides. We didn't spend much time at all in the hotel as we used it to rest our heads. When leaving, I was told that my taxes would be roughly $40. When I checked my account, I saw a charge for $40 and an additional charge for $25 dollars. I called the hotel and told them how I was originally given a price of taxes for $40 and asked what the additional charge was. I was told that due to my stay being CMA week, taxes were hire. I was talking with an associate, Stevi, who took great care of me. She credited the additional charge and apologized for the inconvenience. The reason I'm giving 5 stars is because the room was nice, the shuttle service was prompt and a great way to travel to and from downtown, and because of how wonderful Stevi was with resolving the billing issues (She resolved it right away too)! I would stay here again without a doubt.
I was very pleased with my stay at this hotel. The only thing I wasn't happy about is that there was hair in the shower and in the sink ! The breakfast was really good,waffles,eggs,biscuits... very friendly staff and a good airport shuttle service.
Friendly staff, quiet, clean room with good beds. The location is great for seeing the Opry and The Hermitage. Free breakfast was OK . Lots of parking and space can be rented as off-site airport parking.. No problems with this motel - would stay again.
I was contacted to attend a timeshare presentation and the property that invited us booked a room at BW. It has been a while since I stayed at a BW. I was really pleased. It was clean and comfortable. This hotel was near the airport and I only remember hearing a plane once and the was in the daytime. The front desk was extremely helpful and friendly. The only thing that I thought was a negative is that there are not any service elevators and twice I had to wait for a maid to exit the elevator. I did not mind they were very polite and seemed concerned that they were in the way.
We had a positive experience at the Best Western Plus in Nashville, from the friendly service at check-in to the breakfast options the next day. The room was extremely clean, comfortable and quiet. The shuttle is a great deal - $10 round-trip to downtown - and both drivers were friendly and helpful. Great stay!
Dear VLFrank, Thank you so much for taking the time to write us such a lovely review! We sure do appreciate being acknowledged and hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
The hotel was easy to find and the staff was friendly. The rooms are ok, clean and good size. Price was good. This was just a one night stopover for us on the way to Texas so all we did was sleep and eat breakfast before leaving. But I would stay here again.
Dear Gary F, You said it right! We are the perfect option for those looking for a quick trip. Come in, sleep comfortably on our wonderful beds, have our delicious breakfast and head out to the airport in our convenient shuttle. We are glad to hear that you will be coming back to stay with us again! We look forward to seeing you again! Sincerely, Akhila
We booked this hotel for Country Fest as it was just outside of the city. We were welcomed by Ray who was so friendly! He gave also all the info we needed on the places to go and things to see. You might have thought we were lifelong friends by the way he treated us! This hotel has fantastic employees! Additionally, the room was clean and quiet, and the breakfast was an added bonus!
Dear itsalyagain, We are thrilled to have been able to provide a memorable stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
The breakfast was great and the hotel staff were very helpful with questions. We also enjoyed the pool area after a hot day. Although the hotel is close to the airport, the plane noise did not bother us over night.
Dear virostek5, We are thrilled to hear that you enjoyed the pool! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
My daughter and I had a great time in Nashville and that included our stay at Best Western Plus. From the first impression the lobby smelled fresh and inviting. Then we met Andrea at the reception desk and she was wonderful. Our room was ready early and she checked us right in. The room was very clean and nice just like the pictures. Andrea also gave us some great pointers about where to go. We wanted the best Nashville hot chicken and she said the locals like Prince's Hot Chicken and she wasn't wrong it was delicious! The breakfasts were very good also at the hotel. Lots of good hot and cold choices. Our stay exceeded our expectations in price and value. We will definitely return. With employees like Andrea how could we not!! We were the 305 girls!!
Dear Jane, What a sweet review about Andrea! I will be sure to pass along the message to her. We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
Most airport hotels are simple transit centres. The staff here went out of their way to make stay enjoyable. Thanks to Jayne (waitress) who spent twenty minutes helping us plan our visit to Nashville.
Dear allenjh2018, We are thrilled to hear that you enjoyed your stay and for your kind words about Jayne! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
Perfectly good airport hotel, friendly & efficient front desk & breakfast staff. Room size , cleanliness & facilities fine. No services besides breakfast, Wi-fi & small indoor pool, but conveniently located.
We stayed in Nashville for the Harry Styles concert. This hotel was easy to get to and it was easy to hit the highway to the city. Rooms were very clean and looked pretty new. I would stay there again.
We came and stayed for a few nights and breakfast is included every day and we loved how long breakfast stayed available, too! Normally hotels only leave breakfast open from 7 am to 8 am, the breakfast here is open u til 930 AM. Jayne was great i think she prepares the breakfast and she was cheery every morning and asked if everything is ok. Food is good breakfast food and well stocked.
We had such a lovely stay at this hotel. We were greeted warmly by Jayne having breakfast every morning, Great Food was and unexpected treat. This is one of the cleanest hotels I've ever stayed in. All the staff so nice, comfortable rooms and all around welcomed. We felt secure and safe at all times. Highly recommended the Best Western Plus Nashville Airport Inn , an unexpected welcoming place to stay.
We just had a 3 night stay, and I will definitely stay here again! Everyone I encountered at the front desk was friendly and helpful. Our room was very comfortable, we had 2 queen beds and plenty of space to spread out. I appreciate the bathroom layout, with the sink being outside of the toilet/shower area, it makes it easier for 2 people to get ready. The breakfast is also great, they have waffles, biscuits, bacon, sausage, eggs and plenty of pastry, cereal and bread options. So glad we tried it this time!
Great place to stay for visiting Nashville, we were here when the CMAfest was on and it was very busy. The hotel has a great location, comfortable and very clean rooms, staff very helpful, and the breakfast was fantastic, especially Jayne who made everyone welcome. Would definitely return to see y'all. Many thanks.
Wonderful accommodations, great location, excellent breakfast with good variety of hot and cold food available. Helpful and courteous staff. Want to thank Sheryl at the front desk for making our stay so memorable.
We were headed out for the day and at the counter was Rayshawn. My wife and i said hello, He asked what we had planned for the day? We told him and he gave us some of the Tastiest Tennessee suggestions! Rayshawn really helped us experince Nashville! Thank you Rayshawn!
Great Location. It's 10-15 minutes from grand ole port, shopping and downtown. It's away from all the hustle and bustle and surrounded by other hotels so you don't have to worry about being in a shady neighborhood. Rooms were clean and stocked during our stay. There's 2 pools (1 indoors and 1 outdoors) which makes it great for the family. Breakfast buffet is one of the better ones. The lady was working her butt off to keep it stocked due to regular hotel guest and 2 big groups of high school aged kids and their families. Andrea at the front desk was very sweet and friendly. I would definitely stay there again.
This hotel is clean and well maintained. Having a fridge in the room was great for keeping drinks and food cold. The kids loved the pool. Breakfast was typical Continental fare. Overall great stay with our 2 kids.
This Best Western Plus is very conveniently located to the Nashville Airport. Plenty of parking with restaurants and fast food nearby. The hotel is of excellent quality with a top notch staff. My room was very comfortable. This will certainly be my hotel when travelling to Nashville.
We stayed here for 3 nights and this hotel was excellent. It was extremely clean and very comfortable. the breakfast was great and the staff kept things full and clean. It is close to the airport and they have a hotel shuttle. The staff are all very helpful and polite. For multiple nights stays I wish the area had some better regular sit down style restaurants in the area. There are lots of fast food and a Shoney's near by.
This Best Western was a good value for our stay in Nashville. We felt it was easy to get to and from the sites we wanted to see from the Best Western. The staff was friendly. I personally was not real impressed with the breakfast. They offer a lot which was nice. But the hot food was very "industrial". Not really hot nor tasty. I would guess the waffles and cereals were fine. There's something for everyone offered.
Very nice clean, modern rooms. Wonderful breakfast. Staff is fantastic. They offer a shuttle to and from downtown at $10 per person. Andrea made us feel right at home. This will be our place to stay when visiting Nashville!
The problem with Nashville unless you have an unlimited budget is the downtown hotels are extremely expensive (especially to two Brits on an extended road trip around the Deep South). This hotel provided a sensibly priced option with the convenience of a bus shuttle service from the hotel to get downtown. The shuttle leaves every hour (by prior request with the reception) and takes about 30 mins. to get downtown, again picking up every hour from the same location. The cost is currently $10 per person return, which is still much cheaper than paying for downtown hotels. You are dropped right in the centre of the action, and the shuttle drivers were extremely helpful and friendly. The hotel is just what you would expect from a Best Western clean and modern, a good midrange choice. The area in which it is located is mainly business and commercial so not too much choice locally for going out on foot. But great, if like us, you use it as a base to get downtown using the shuttle.
My husband staying for one night-we live in East TN but had a flight to catch out of Nashville. The hotel was super clean and perfect for our one night stay. The staff were all very friendly. I spoke with Andrea and she was very kind.
The Best Western Plus is a nice hotel close to the airport. It's located in a quiet hotel complex away from street traffic and appears to be new. The hotel has a free airport shuttle and complimentary breakfast. (We weren't able to take advantage of the breakfast due to our early morning flight.). Our room was clean and comfortable. The only negative was that the bed was a bit too high. I could've used a footstool to get into bed. The front desk staff and shuttle driver were friendly.
We are a family of 3 adults who recently stayed on two occasions at this hotel. It is very clean and the rooms are quite comfortable. The breakfast is good but given that our initial stay was for 4 nights we would have appreciated a bit of variety in the breakfast items. The staff are extremely friendly and helpful. Jayne in the breakfast area is wonderful. She was very hospitable and made sure that everyone had what they needed before closing the breakfast room at 9:00 am. The front desk staff were great and had lots of advice re: accessing transportation - the shuttle as well as Uber and Lyft. The shuttle service to downtown Nashville was excellent. $10.00 round trip per person was very reasonable with good drop off and pick up location. We know from previous experience that parking in downtown Nashville generally costs about $30.00 for time period of 3 hours or more. Very expensive. We found Lyft to be about half the price of Uber. $12.00 each way to the Grand Ol Oprey. The rooms were clean and nicely appointed.with a Keurig, microwave and fridge. An easy chair in the room would have been welcome. There was a desk chair which was useful but the only other chair was quite low and had no arm rests. Not very comfortable. Chocolate chip cookies, coffee and popcorn in the lobby were a nice touch. The popcorn was however all gone when we returned most days at 5:00 pm. It would have been nice to have it available in the evening which has been our experience at the Drury. Highly recommend staying here - reasonable cost and about 3 minutes from the airport. Also several restaurants in the area within walking distance.
Called in to get reservations made for a group at a very busy time when there were not many options. Stevi was absolutely amazing as she was able to get us in and where we needed to be. I am blown away by the fact that Stevi went the extra mile in helping with this and kept on it all week. She was always in communication with myself and her excellent customer service didn't waiver one bit. Thank you to Stevi and all at the BW!
Chose this hotel because we had to leave early to catch a 5:30 flight. We were there for 3 days. It was conviently located and easy to get off and on the highways around as we went sightseeing. I was really hoping to stay downtown, but there was a big craft beer brewers event was going on and everything was booked. I was pleasantly surprised by the Best Western Plus. Oh and the bed! Very comfortable!
Dear marciabirmingham505, We are pleasantly glad to read your wonderful review about our hotel. Thank you so much for taking the time to write a review. We hope you come back to enjoy our beds! Sincerely, Akhila
My husband and I were on a bucket list trip to Nashville and stayed here, mostly because of the price of hotels downtown, but worked out great. Place is very clean and quiet. Everyone was very friendly and accommodating, special shout out to Jayne the breakfast lady who kept food topped up and place spotless. Lots of variety in food: waffles, cold cereals, boiled eggs as well as the usual hot breakfast items. Give the front desk a bit of notice for the shuttle downtown. They drop you off near the Ryman and from there it is a short walk to the Bridgestone arena, Broadway and the Country Music Hall of Fame...and yes you should go to it, I am glad we did! They pick you up from hotel near the top of the hour and pick you up from the one location by Ryman on the half hour up until 1:30am. It is $10 per person round trip rather than the $25 via taxi. You can also get the $15 day pass and go as often as you like. We tented a car from Enterprise and it turned out to be about a 5 minute walk away, for a day trip to Franklin area and BelleMeade. All wonderful. We definitely will be coming back to Nashville and certainly will stay here again. HeeHaw.
Dear NancyMacK, What a wonderful review!! Thank you so much for taking the time to write in such detail about our hotel. We are extremely grateful. Especially Jayne, as she lives for this. I will be sure to pass along your kind words to her. And HeeHaw to you coming back to our hotel during your next visit to Nashville!!! Sincerely, Akhila S
Stayed over the weekend for Soccer Games. Our son plays soccer and it is an important part of our families activities. We couldn't have booked into a nicer hotel and only 15 minutes from the soccer fields. We were greeted soon as we entered the hotel. There were cookies and fresh popcorn for the guest. The room was really nice and so clean. There are several nice spots around the hotel for photo opportunities. We had the nicest breakfast ever served each morning. It had a lot of hot foods such as biscuits and gravy, scrambled eggs, bacon and sausage. It was clean and well stocked. There was rain in Nashville but still we were at the soccer field and enjoyed ourselves. Looking forward to our next games. Definitely will be booking the Best Western Plus located close to the airport. Quiet and you heard no noise from the airport. Thank you for a wonderful stay.
Dear Maleah21, This is by far one of the best reviews we have received!! Thank you so much for taking the time to write a detailed one about our hotel. We are glad you enjoyed your stay and hope you consider staying at our property again. We would love to have you back!! Sincerely, Akhila S
Chose this hotel as we only had one night and wanted to be nearby to get back to the airport to pick up a rental car the next day, so this was a perfect location. The shuttle service to pick up up from the airport was prompt and we were able to book a return trip for a specific time which was great. The rooms were decent size and a comfy bed, although it was high, as a small person I needed a step ladder to get into it. Breakfast was ok, quite a good choice, but a bit of a busy area. There was an indoor/ outdoor pool if you had time to take advantage of it. Lots of fast food places in easy walking distance. All in all a good place to stop.
The front desk staff was very friendly and helpful, especially arranging for the shuttle to downtown. The room was modern, spacious, and very clean. We stayed for 3 nights and having breakfast ready whenever we were was a great bonus. Jayne was always smiling, refilling, cleaning tables, and making sure everyone had everything they needed. A very pleasant way to start the day!
My boyfriend and I were there for a long weekend to celebrate his birthday. The hotel was newly renovated and our room was very clean! The shuttle to and from the airport was a great bonus. We also used the shuttle that takes you downtown every hour. We found this to be super convenient. The best part of our stay had to be the breakfast. Not only was it delicious, the ladies who serve and take care of it were amazing. We had a really great experience with Jayne. She was extremely friendly and welcoming. We will be going back to Nashville soon and can't imagine staying anywhere else!!
Surly employee seemed irritated that I wanted to check in early she had to leave her back room to come to reception desk, after she dismissed me she quickly returned to back room to hang out with her fellow employees.
The hotel advertises a free shuttle to the airport but didn't say you have to call to have them pick you up. After we did call we waited and waited and no shuttle. Finally after almost an hour of waiting we take a cab to the hotel to find our shuttle driver asleep. At least the front desk clerk was very nice in getting us checked in early. The hotel also advertises a $10 shuttle downtown but it stops at other hotels first so good luck getting a seat. We ended up taking uber downtown our whole stay. I would recommend a car if staying here. There is nothing nearby within walking distance restaurant wise. The room was nice enough, a little small, and the beds were firm. The bathroom sink was outside the actual bathroom which is awkward when traveling with friends. The drain in the bathtub was very slow to drain. Stood in standing water a few times to take a shower. They have free breakfast which was appreciated. Our room was on the top floor and was pretty quiet despite a rickety elevator ride up there.
VERY clean place with VERY friendly staff. Close to the airport and the free shuttle service was FAST and friendly. Breakfast was excellent as well...with bacon =). I will definitely be back the next time we fly out of BNA.
After driving hundreds of miles in the pouring rain, we arrived at the hotel around noon, earlier than the standard 3 pm checkin. The front desk attendant, a young woman Davida was congregating with her coworkers in the back room, and was annoyed that someone was at the reception desk. She gave no greeting, but asked what I wanted. I told her I would like to check in, she repeated 3 times that check in is at 3 pm, and she had no rooms available. I left and returned an hour later. Once again she was in back room with her coworkers. I did get a room, and it was very nice and clean. Why is being pleasant so rare among the young?
Dear Kevymerry, I have responded numerous times to your concerns regarding the level of service of our hotel. Again I am saying how deeply sorry I am for your negative experience. All of our employees unfortunately have to work two jobs to make ends meet. As much as I want to be able to pay them a living wage, our budget doesn't allow it. It complies with the fact that hospitality industry in our city is booming to such high pace and finding eligible employees has become a living nightmare for all Nashville hotels. We continue ongoing training to employees who work at our hotel. Please understand my presence at the hotel can't be 24 hours. Sad to say but it ends up sometimes with associates not providing the highest level of customer service when I am not present. As much as I want to change this scenario I feel in my heart I am failing. Please find it in your heart to forgive our associates for being too exhausted to perform at the level of expectations you should have received. Forgive me for the challenges we are facing in running our business. We service hundreds of people per day and resultantly it saddens me to hear that even one guest had a negative experience at our hotel. Overall, our team is fantastic. We have great ratings in all third party reviews and our corporate awards us every year. Unfortunately you experienced the one bad day they were having and that's no excuse. I hope you consider giving us another opportunity to provide you with superior customer service. Should you wish to discuss this further please reach out to me and I will gladly discuss your concerns. Sincerely, Akhila S
This was our first stay at this property and we were thrilled! The decor is funky and fun with all the various textures. There is a bubble wall in the lobby that is a nice relaxing touch. There was popcorn and lemon water when we arrived which was a nice treat. The staff was very attentive and helpful, the rooms comfortable and luxurious. We stayed 2 nights and were late for breakfast both mornings but were accommodated. The attendant just let us work around her and never made us feel rushed. Oh and there is an indoor/outdoor pool that we enjoyed just the indoor part due to the weather.This is our new go to spot in Nashville!!
Dear RWETHRYT, We are thrilled to hear that this your new go to spot!! We are very grateful for your wonderfully detailed review. Jayne, our breakfast attendant will never let anyone go hungry. It's the first big meal of the day! We look forward to your return trip to our facility. :) Sincerely, Akhila
Great basic play to stay. Modern bathroom, spotlessly clean. Good coffee. Friendly service. Shout out to the shuttle driver, so cheerful at 6am! We were booked here by our airline, and I was very happy with this choice.
Dear Yukonjj, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel so quickly after departure. It tells us that we left an impression so mission accomplished! We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
awesome staff and hotel. Nothing fancy but clean, comfortable, and a place to stay for your early flight. The front desk goes above and beyond to make sure everything is perfect. I will return next time in nashville.
Dear Jacob R, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a review about our hotel. We would be glad to have you back at our property during your next visit to Nashville. Sincerely, Akhila S
My son and I had a very pleasant 4 night stay. The room was clean, quiet and the staff was very friendly and helpful. They served an excellent full breakfast every morning with several different juices and fresh coffee. Surrounded by restaurants both sit down and fast food and is right down the street from the airport. Great job Best Western Plus, I would easily stay there again.
Dear dougdowers, If I could curtsy via words, I would. We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
Really nice motel but has a hot water problem. Stayed 6 nights and lacked hot shower on 4 mornings. On 2 evenings I was scalded by excessively hot water. Makes for a miserable stay when Nashville gets humid.
Dear dg0nzale, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. The issue is being looked into to ensure it won't happen again. We hope you consider giving us another opportunity to provide you with a superior service. Sincerely, Akhila S
This hotel finally met all of our expectations! The room was extremely clean, the staff was outstanding and no noisy elevator to listen to all night! It was comfortable and included a hot breakfast! Middle of the road pricing! Perfect!
We had a fantastic experience at this hotel. Breakfast was really good, food was fresh and plentiful, staff checked with us to see if we needed anything else and how we liked the breakfast. Front desk staff was extremely helpful putting us next to our friends. Room was clean and bed was so comfortable. Where can I buy a mattress like that? Keurig in the room instead of the crappy coffee makers normally found. We will definately stay there again.
This was my first time staying at this hotel and the staff member that was on duty that night was amazing on helping us. His name was Fitzgerald and we had a situation where my son locked our door and he made sure and went out of his way to help us and I appreciate that so much. Me and my family are grateful for people like this. I would recommend this place to anyone. Definitely will say again when in town
Easy to find just outside of Nashville airport. Rooms very clean, only 1 lift but doesn't have many floors, Breakfast was good but make sure that you are not late. Coffee OK but tea does not taste like tea. If you come from overseas bring your own tea bags. This was a good place to stay without going into Nashville giving a quick get-away the next day.
Dear MNER, We are glad to hear the location has met your needs. And we hope you consider staying with us again in the future. If you do, please ask for our assortment of teas. We have especially purchased them for our International travelers as yourself. Thank you for taking the time to write a review about your stay. Sincerely, Akhila S
My kids loved the pool. Also warm cookies and popcorn when we got back everynight. Breakfast each morning was always perfect thanks to Jayne. She always made sure we had everything we needed. Would stay there again for sure. Close enough to Nashville.
We have been staying at this hotel many times a year when we travel. However, tonight the clerk was inattentive and did not recognize us as gold members. Refreshments in the lobby were empty and not attended to. We have never in the past been charged for parking which was why we stay here. However, the clerk insisted there was a charge and has always been a charge. We asked her to check our records which she declined to do. With all the choices in the airport area, next time I will opt for one with the friendly staff who care about customer service. No perks for loyalty here.
It was a very nice hotel. Staff very helpful and friendly. Everything was nice besides the price. I could have found a cheaper hotel if I looked longer. The distance from the hotel was very convenient. So that was a major impact on my decision .
very friendly staff clean room / extra towels no problem good breakfast! clean eating area , plenty of hot fresh food . free coffee all the time made for an enjoyable stay thank you :) special shout out to Andrea
Great 4 night stay. Room was clean and cleaned every day for us. Andrea at the front desk was nice and friendly. Breakfast was included each morning, it was great. Fresh waffles, hot eggs, potatoes, bacon, sausage along with cereal, breads, bagels, yogurt and fresh fruit. Jayne kept everything full and hot during breakfast hours.
Booked through airmiles, stop over enroute to FLA. Seamless check in, room on 3rd floor was clean and comfortable. Bed was quite comfortable, room came with bar fridge and kuerig coffee maker. Facility did have a pool but we did not use it. About 10 min drive into Nashville, 2nd and Broadway where most of the nightlife action is. Breakfast buffet in morning was adequate offering eggs, bacon, sausage , homefries, toast, make your own waffle, cereal, coffee, tea, juice (thx Jayne). It did the trick for a quick enjoyable bite and we were able to get on the road again in a timely fashion . Overall pleasant stay would recommend!
I had chosen this hotel because of the proximity to the Airport; it is literally 5 minutes from it. The young lady at the front desk (Davida) was so nice and helpful while checking me in; she asked if I had any questions as to the hotel, the area, etc....she was very informative and professional. The next morning before I checked out (I missed breakfast), I met another friendly staff member (Jayne) that worked in the breakfast area. We talked a little bit, and she had noticed that she didn't see me during the breakfast hours (missed it by 10 min); she stated that the she had just put the food up, but if I would like a anything to eat...I could still get something to eat. That was really refreshing for her to do that. Many other hotels I've stayed in never offered any breakfast after it had closed. My wife and I talked to Davida and Jayne while we ate; the conversation was very pleasant. Both of these ladies made us feel right at home - Thank you ladies for making us feel comfortable. Everything about this hotel was great, the outside appearance, the cleanliness of the inside, etc. Our room was very clean from top to bottom (my hat goes off to the cleaning staff for an outstanding job).
Dear Roderick C, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
Had no hot water the night we arrive for a shower. The day we checked out we had feral ants running around a nightstand or they had placed the mints. Breakfast was very good. Staff was very friendly. Once they figure out their problems will be a great place to stay
Dear Thomas J, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. The issue has been since fixed and we hope you consider giving us another opportunity to provide you with a superior service. Sincerely, Akhila S
Stayed for four nights while on vacation to Nashville. the front desk receptionist Bethlam was wonderful to work with from booking to departure. She was so friendly and gave us wonderful dinner recommendations! The hotel was clean and accommodating. Complementary airport shuttle was wonderful and at most a $14 uber ride to broadway! We would definitely stay again.
Dear kamero16, Thank you so much for taking the time to leave us such a wonderful review. I will be sure to pass Betelhem your kind words. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila
the hotel is by no means unique other than the fact that I never didn't get a smile from a worker or a friendly hello from the breakfast girl! Bethlehem at the front desk was fabulous always smiling and greeting us like family. The hotel has a shuttle to the downtown Broadway area that costs $10 round trip which I would highly recommend. The property is clean and well maintained with free hot breakfast an exercise room with weights and cardio, indoor outdoor pool. about a half mile from the airport and about 7 miles to downtown. All in all a very nice base for a great Nashville trip!!
The room and hotel was very clean and pleseant. We had a very good stay! The morning breakfast was perfect and enjoyable. They even had a free shuttle going to the airport. The use of the social lounge was helpful with our friends.
This is a no-frills, modern property very conveniently located near the airport and within a short distance of restaurants, drug store, etc. Rates are very reasonable for the area and great value for the $$$. Breakfast had the typical choices - the breakfast attendant and front desk personnel were very pleasant. Comfortable bed, free parking. Would stay here again.
We stayed here on our travels home. The room was a bit on the small side but very clean and comfortable except for the occasional chair which would have benefited from an ottoman. Staff at the front desk were friendly. The pool looked nice but we didn't use it. Hallways, lobby and room décor were very nice. We enjoyed the breakfast and Jane did a great job of keeping everything well stocked. I would definitely stay here again. We dined a Monell's at the Manor (about 10 minutes away by car) and thoroughly enjoyed it.
The hotel is very clean and the rooms are nice. The staff are friendly as well. But beyond that, the staff (including upper management) seem to care about their guests. In my situation, I shared with one of the sales reps that my brother was having surgery the day I was checking in. After a very long and emotionally draining day, I checked in to my room late that evening. There waiting for me were snacks and a personally signed card from the sales rep and all of the staff. They wanted me to know they hoped all went well with my brother's surgery. It honestly put a much needed smile on my tired face. The little things matter.
The room was very clean! The staff was very helpful and so professional. They helped accommodate my stay for a longer period because of my flight being canceled during recent winter storms. I highly recommend this hotel! Will stay here again when I am in Nashville. Thank you!!
I arrived at 2 am after traveling 30 hours from Manila. Andrea, the front Office desk Clark greeted me, went out of her way to assure I had a good stay. I was so happy, I just booked a follow-on stay in March with this hotel.
We were a party of 14 and I'm happy I booked 3 months in advance of our trip. There were hockey and fencing groups staying there as well. Rooms were extremely clean and accommodating. We had family arriving after driving for 18 hours and were kindly given early check in so they could rest before our fun! Each room had Keurig coffee & tea makers & mini fridges and of course the usual accommodations like iron and blow dryers. The bedding was so comfortable and restful and luckily they arranged for most of our rooms to be close by each other. They do have an indoor/outdoor pool and it is truly indoor/outdoor; only separated by a wall, so due to inclement weather...thunder and lightning it would not be open. That was not the case when we were there, in fact we had snow and ice! It was open, but we did not take advantage of the pool only because we were so busy seeing other attractions and celebrating with each other. A major highlight was their included breakfast buffet. Juice, coffee and the usual fare like pastries and bagels and breads to toast, but waffle the bar was just amazing...coconut, chocolate chips, fresh fruit and whipped cream...like dessert for breakfast. They had sausage and bacon and scrambled eggs along with biscuits and gravy. Much more than any complementary breakfast I have had before. Yes, I am a foodie and was quite impressed! Complimentary shuttle to and from airport (weather permitting...does not run in ice and snow). We had vehicles and were able to run to and from airport (a mile or so away). We went to Gigi's for cupcakes to celebrate at the birthday which we set up right in the breakfast area. Other highlights of our stay included: Grand Ole Opry @ the Ryman, Johnny Cash Museum, The Gaylord Palms hotel (9 acres of indoor gardens and a river boat ride (nominal fee for ride) and they were still stunningly decorated from Christmas, delicious and fun Wild Horse Saloon for lunch, Tootsies and Tin Roof downtown for some entertainment. Wonderful trip!
Andrea was very kind and helpful during my visit, and made me feel welcome after another hotel cancelled my reservation. Truly appreciate her kindness and professionalism. Jane made a great breakfast each morning.
Stayed 2 nights, travel plans changed so I needed to check out on 3rd day. Hotel was gracious enough to not charge me. Betelhem was great at front desk, very helpful and friendly ! I would definitely recommend this hotel when you need to stay in Nashville near the airport.
We were disappointed that the room and rate we booked for was not what we received. When we got to our room and realized this is not what we booked we called down. The front desk person was the only one there and said the manager had made the final arrangements for the hotel and no movement was allowed. There was NO manager on duty for a sold out hotel for the entire weekend!?! We were still being charged the higher rate for the original booking of an upgraded room. The front desk was unable to assist in at least changing the price for the downgraded room. Disappointed in Best Western!!
Hello Kaves93, I would like to sincerely apologize for the inconvenience we caused you. We realize switching your room type on your day of arrival from an executive king suite to a room with two queen beds is not ideal. When we are faced with the majority of the hotel occupied by families, we sometimes have to make some changes that doesn't always benefit all parties involved. For that, we processed a $100 refund to your credit card. You should see that reflecting in your bank account in three to five business days. If there is anything else we can do for you, please do not hesitate to reach out to me directly at [email protected]. Sincerely, Akhila
Not knowing in advance if I would be able to travel, I called every hotel we'd stayed at in the past the day before we were scheduled to leave & everything was booked. We'd stayed here several years ago and this trip was incredible... from the check-in, the room, the fitness area & pool, and the Breakfast - our stay was absolutely the BEST !! Clean room & comfy beds .... plus the coffee always being available was HUGE for me !!
Dear Ladydiane30, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider making this your home away from home. Sincerely, Akhila S
The staff are mostly all friendly. The best persons I encountered were: Andrea Fletcher - great personality; so friendly and helpful and Jane who works the morning kitchen; greets everyone upon arrival and then walks around asking if the food is great or if there is a problem. We did, however have one bad experience: the elevator broke. The hotel did call for a repairman and it was fixed within two hours which I thought was great since they had to get a part.
Very nice hotel. Clean and comfy bed. My only complaint is I couldn't adjust the heat above 74 and i was pretty cold at night. And it took a while for the hot water to come on at the sink. The breakfast was good with a number of decent options. During the evening the lobby has fresh warm cookies and popcorn so that was an added plus.
My first visit to Nashville. This hotel was well located. Lots of parking, close to everything. The whole process was flawless. The staff were great, the room was clean, and the bed was comfortable. The hotel smelled good which is something I always notice. It was a pleasant experience all around. The had citrus water and a popcorn machine as well as coffee in the lobby. Breakfast was good and it was a really nice atmosphere.
I am in Nashville for 8 days. This is a very nice clean quite hotel with comfortable beds, Betelhem at reception desk was very helpful and Jayne at the breakfast service area was most helpful. Housekeeping does a great job cleaning the rooms.
Dear Joe E, What sweet words! Thank you so much for taking the time to write such a lovely review. I am sure Jayne and Betelhem will be very happy to see this. We hope you consider staying with us again! Sincerely, Akhila S
We stayed here on a college visit after a long drive. Here are the good things: comfy beds, nice hot shower, good, clean breakfast area with plenty of options, coffee machine in the lobby with coffee 24 hours/day, Keurig machine and mini fridge in the room. Here are the not-so-good things: very small room without space for sitting (if you have luggage), our commode clogged up and wouldn't flush (without overuse), women's restroom downstairs had a broken door so daughter had to use the men's room when our commode wouldn't flush, AC/heater unit would not switch to AC (the room got too hot). When we checked out, the person at the desk did not seem to care about any of the concerns. Although this was not a terrible stay, I probably would try someplace different next time.
Dear katmcw85, Thank you so much for taking the time to write a detailed review about your stay. This helps us understand the areas with opportunities for improvement. We appreciate you pointing out the positive things. And in regards to the negative aspects, we definitely need to address them right away. We truly do work hard to provide an exceptional service and looks like we dropped the ball during your stay. We urge you to give us another opportunity during your next visit to Nashville. We assure you it will be worth your time. Sincerely, Akhila S
This was a very great hotel. The space in a one bed (king) is nicely thought out and worked very well for my fiancé and I?. The room and bathroom were very clean and the staff was very kind! No complaints! Next time we visit Nashville, we will most definitely be staying here!
Dear emily_carter22, Thank you so much for the kind words! We are thrilled to hear you enjoyed your stay. We already can't wait to have you come back. We'll be here to serve you! Sincerely, Akhila S
Hotel staff was incredibly friendly and helpful. Room was clean and just what we needed. Pool was a little cool for us, but a great extra! Breakfast was a great way to start each of our days, great selection not just pastry like other hotels offer.
Dear ADKWallace, We are thrilled to hear that you enjoyed your stay! Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
We were travelling on the motorcycle & got caught in the weather. We had to stay 2 nights. Our stay was uneventful. The room was clean & the bed comfy. The breakfast was the usual West Western fare. Sadly, the pool area was dirty.
Dear kathyparnell, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. We hope you consider giving us another opportunity to provide you with a superior service.
This was the worst hotel I have ever stayed in. It was freezing cold with the heater on. The window had a space in it with no screen. The remote didn't work and there was no way to turn the t.v.. Tub looked disgusting. The guy at the front desk was rude. This place looked scary to my kids. They had already taken my money and no return. Please people don't waste your money. It doesn't look how it did on Google..
I would totally recommend this hotel for ANYONE! We are a family of 4 with two young kids, and our stay was wonderful. Our room was nice, although a bit small. The staff was great from top to bottom. The breakfast was really good with lots of choices. We would definitely stay at this hotel again.
We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville.
Everything was very nice. Clean place and friendly staff. Comfy beds breakfast was very nice. Convenient place that allows you to use shuttle to get downtown or to airport. Have stayed here before and will use it again
We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Let's make this your home away from home!
We spent 1 night here during a road trip to TN based on tripadvisor reviews and were impressed. The staff was very welcoming and friendly and the room was spotless and very comfortable. The breakfast was good and the coffee was strong. Plus free popcorn all day. Great value hotel!
Dear Chelsea33, We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
Very clean and friendly staff. Most comfortable pillows I ever slept on in a hotel.Great breakfast! Indoor pool but no hot tub. Shuttle to downtown and back is $10 a person. Can get expensive for a family.
Dear denylh, We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
The Best Western was so easy to find and the staff were so friendly and welcoming when we walked in. Our check-in person was so helpful in recommending a nice restaurant close by for dinner and offering to let us leave our car parked in their lot while we were gone on a cruise! Only $5 a day and a free shuttle to and from the airport, can't beat that. The room was very cozy, clean, quiet and accommodating.
What a great hotel! The staff was amazing, the service was incomparable, and it was a delightful surprise to find this gem so close to the airport and easy access to everything. The room was clean, nicely appointed and spacious and the bed was comfy. Nice amenities including a frig, microwave, built in desk and chair, etc. Front desk staff is really welcoming and very accommodating for questions and help with whatever you need. Enjoy a freshly baked cookie or popcorn in the lobby in addition to breakfast in the morning. Great place to stay!!
Great property, great staff - especially front desk, maintaince and housekeeping and Ms. Jane - breakfast hostess. Loved Kuerig Coffee Makers - nice perk. Very nice location that was close (but notoo close) to BNA airport. Shuttle to downtown very, very nice to visit music shows and avoid the parking nightmare. Would like in room microwave though.
Have a nice pool that is an indoor/outdoor pool. It could be a bit warmer. Friendly staff. I will stay here again. Breakfast was the expected morning fare. The bacon needed to be cooked a bit more. I only had one complaint. The person that had the room above mine wore high heels and kept walking back and forth a lot, which made quite a bit of noise on the uncarpeted floor. My refrigerator could have been colder also.
We enjoyed our four night stay at the Best Western. Our room was very clean and our king bed was comfy. Bethlehem, the nice young lady working the front desk took care of our needs during the four days. The location was great for my wife and I. Excellent breakfast and the evening cookies and popcorn located in the lobby was always welcoming. It only took us about 15 minuets to go downtown. “Ryman Bridgestone Arena and Broadway”. I prefer to drive but there was a hotel shuttle for 10$ . We also attended the Diamond Rio Christmas dinner show at the Gaylord Opry Hotel.”Tennessee Ballroom” . It was also about a 15 minute drive. Had a great time going to the Friday Grand Ole Opry and the Garth Brooks concert on Sunday night. Be glad to stay here again. Parking tip! You can park at the public library garage for 8$ after 5pm on weekdays. And all day on the weekend. It's located close to the Ryman Bridgestone Arena and Broadway.
This hotel was great! Great location, the staff was incredible friendly and helpful! They work with another company to do a downtown shuttle, didn't use this time, but plan to in the future! Beds we're incredibly comfortable and a Keurig in every room!
Very friendly staff, Excellent accommodations with comfortable beds and clean room. We stayed for seven consecutive nights and there was never a problem. A good breakfast is offered with a friendly and accommodating breakfast attendant (Jayne). The staff arranged for a third party shuttle to take us downtown during a very busy evening which we appreciated. From our experience, we would highly recommend this hotel as one of the best in the area. The location is great since it is easily accessible to the freeways and in a quiet area.
The hotel was clean and well cared for. The room was very comfortable. The staff was very professional and helpful. The hotel lobby area smelled like fresh baked cookies. The water temperature in the pool was a bit on the chilly side.
Dear Amy M, We sincerely apologize for the inconvenience you have faced. We work very hard to provide an exceptional service. We obviously dropped the ball for your stay and we would like you to know this is not our intention. We hope you consider giving us another opportunity to provide you with a superior service. Sincerely, Akhila S
Great experience from check in to check out. Room smelled and looked clean. All of staff was very nice. Breakfast had a great selection and was well stocked. Love this hotel. We stay here whenever we are in Nashville.
Thoroughly enjoyed our stay here. The beds were really comfortable, the room was clean and the breakfast was pretty good!!! The staff was very helpful with what to see while in Nashville. Would definitely recommend this motel!
We stopped here on our way cross-country. Although it is near the airport, our room was sound proofed and no outside noise disturbed our sleep. The staff was friendly and courteous, the room was clean and fresh, the bathroom and internet worked fine, the beds were comfortable and the breakfast selections covered the full range. What is not to like here! Highly recommend.
We stayed at this hotel during our quick trip to Nashville to see the Grand Ole Opry at the Ryman Auditorium. The hotel was conveniently located off of Interstate 40. The room was nicely furnished and clean for the most part. There was a "run" on the back of the bathroom door in our room. It looked like the housekeeper had a wet cloth in her hand when she touched the door handle and soapy water ran down the back of the door. I wiped it away so I didn't have to look at it every time I shut the bathroom door. Anyway, we slept well although being near the airport meant we could hear takeoffs now and again. My husband was delighted with breakfast as they served bacon rather than just sausage. For you sausage lovers, they served both patties and links on the morning we were there. The price was better than most hotels of this quality in the area. I'd stay in this hotel again if we travel back to Nashville in the future.
We stayed in this Hotel for only 2 nights on our way to family for the holiday, but I must say it was a very pleasant stay. My room was nice and comfortable, the staff was very nice and professional and the overall facilities looked good. My god-daughter enjoyed the pool very much too. I would recommend this location if your in the area. Fair prices and easy to get to from the airport.
Staff was very friendly and accommodating. Clean room, awesome breakfast. We didn't use the pool area, it was very small. On the phone we were told this location didn't have a pack and play for our 1 year old, had to improvise with the tall beds!
Lovely room, great breakfast. I became ill on our trip and the manager, DaVita, was very helpful in locating a nearby Urgent Care for me. I had booked three nights through booking.com and DaVita provided the phone number for me to contact them to see if my reservation dates could be adjusted due to my illness and need to get home. All worked out well and we are so appreciative of DaVita and her staff for their help.
From our welcome at reception to booking out everything was excellent. We initially booked 1 night and ended up staying 4 (we cancelled our other hotel which was closer to our business commitments). The room was nice and bright. Everything was spotlessly clean. The bed was very very comfortable as were the great pillows. The breakfast was exceptional. Great choice from fresh fruit, juices and cereals to hot oats, waffles, biscuit and gravy, choice of meats, eggs, potatoes, breads and pastries. The yogurt selection was of better quality brands. Something for everyone! The ladies who provided breakfastwere efficient, friendly and kept everything clean. The lady on Thanksgiving morning did well to cope on her own as all the tables and reception area were full. We were recommended to a restaurant within walking distance that was a hit with us. Altogether an excellent stay made better by exceptional staff. So nice to see smiling faces from staff.
Dear Annie M, What a wonderful review!! We are thrilled to hear that you enjoyed your stay. Thank you so much for taking the time to write a detailed review about our hotel. We hope you consider staying with us again during your next visit to Nashville. We will always be here with a smiling face for you! Sincerely, Akhila
Just an overnight stay due to an extremely early flight the next day. Very convenient to the airport. Comfortable and quiet. Front desk staff courteous and helpful. Liked the lemon water and freshly baked cookies in the Lobby that evening. Nice touch. I fly in and out of Nashville frequently. Will use this place again.
Very friendly and helpful staff. They gave us directions for getting on our flight on time and arranged a shuttle to the airport. Wonderful breakfast. Jayne had it ready before we needed to leave at 6:00 am.
This hotel is located just outside of the city and only short drive from the Gaylord Resort making this a budget friendly place to stay. In addition, if you have an early morning flight, your only a hop away from the airport. Shuttle services are available so no need to get up too early and return that rental car. The rooms were clean and the staff was friendly.
Hair in the bathtub. Uncomfortable pillows. Noise from outside of the room. Disinterested staff. Location was good. The room had fake wood tiles and made it cold, Poor lighting. Overpriced for the value received.
Travelled on business. Clean rooms, good internet, friendly staff. Would definitely stay here again. Breakfast was standard hot breakfast and was complimentary. Housekeeping did an excellent job cleaning our room each day!
Hotel was up to date and well maintained. The staff was grerat especially Jamal. I would recommend this hotel to my family and friends when they are in Nashville. The hotel was close to where needed to be during the dya.
I would strongly recommend staying at this hotel. The staff were wonderful and very helpful. special thanks to Yolanda and Jamal who helped recommend the best things to see and do in Nashville. The rooms were nice and clean and the breakfast options were good. Also the hotel provides a shuttle bus to Broadway which was very convenient and affordable.
This was a very nice hotel and very clean and the staff were very friendly and prompt. Only thing to be improved is the pool as it is a bit dated. But the hotel rooms more than make up for it as they are really nice. The price is good too.
We stayed at the Beat Western Plus Airport last night . Clean Rooms and great staff. Jayne, was in charge of Breakfast and she was fantastic, made you feel right at home. Will definitely be back ! Overall great experience !!
Stayed here for one night as I was getting car to drive to alabama in the morning. Easy to find from airport and was a great stay. Good breakfast to get me on my way! I liked the new rooms! nice layout and functional.
Amazing staff and fantastic rooms, highly recommend this hotel as a base for your stay in Nashville. Good breakfast and great ammenities. The staff couldn't do enough for us, they are a very happy, helpful and friendly! They made these three Aussies feel at home.
Stayed here for one night before returning home. My room, 216, was right above the area where smokers congregate practically next to the front entrance, and next to the American flag blowing in the smokey air. I didn't smell smoke, but different groups of smokers were out there talking and laughing into the wee hours, keeping me awake. I finally called the desk at 1:15 am and they said they would ask them to quiet down. The next morning I complained to the person at the desk (I would have liked a partial refund), who said to tell the manager. I called the manager from home. Sympathetic listening and an apology, but no offer of a refund or to change things for future guests. Why can't the smoking area be located away from the windows of guests who are trying to sleep? Otherwise, it was a nice, clean, large room. The popcorn and cookies in the lobby were a nice touch.
A great hotel in a great location. Shuttle takes you downtown. Good breakfast to start the day. Would definitely stay here again. Yolanda greets you with a smile everyday. Housekeeping does an exceptional job. Relaxing at the pool is a great way to end the day.
When I walked into the lobby I was shocked at how filthy this hotel appeared. The entry rug was stained and dirty. I inspected my hotel room and it also was filthy with stained rugs. Elevator and hallway rugs dirty. I couldn't escape this hotel fast enough. Complained to manager with no results. Booked through Southwest who uses Booking.com. Also filed a complaint with Health Dept. Denied compensation. My two elderly sisters who arrived early and had gone to bed refused to budge therefore I was charged the full fee. I spent over an hour trying to find a decent hotel. Exhausting. I am a world traveler and this was the most disgusting hotel I have ever experienced.
One of the cleanest hotels I've been to in a long time. I travel weekly for business all over the south and was pleasantly surprised at the cleanliness and professionalism at this location. Will return!
Good location, close to airport and about 10 minutes from downtown Nashville. Clean and relatively budget friendly, maybe just a bit high for the same type of hotel, amenities, and service of other hotels of this level. The breakfast was pretty good and the staff was very nice staff, especially Kenny.
Althoug the grounds and lobby were inviting, the best thing about walking into this hotel was being greeted by some one as friendly and welcoming as Yolanda! After driving around in Nashville traffic and taking a few unplanned detours, I just wanted to check in and rest. Instead, I started up a conversation with Yolanda who shared with me tips for avoiding traffic the next day! Once in the room, was delighted to find it restful and absolutely spotless. Although facing the front of the hotel over the lobby area, there was no traffic noise (but remember you are near the airport). The gym was completely equipped for a quick work out! The breakfast in the am had plenty of sitting area and good selection of food and to my surprise, there was Yolanda, with a smile on her face! Thanks so much for making my short stay a success!
from checking in with Ms Kim, breakfast with Ms Jayne and Mr Kenny,and checking out the days activities with Jamal D, everyone was friendly and helpful to suggest things to do,eat, etc.in Nashville. The shuttle into town is reasonable, can be a bit off with pickups due to traffic in the Broadway area and construction, so just plan on it. Beds very comfy, and we liked the cookies !
Stayed 5 nights. Staff could not be more friendly and accommodating, especially Yolanda at front desk and Jane at breakfast. Each day we ate the breakfast provided. It was a typical hotel included breakfast, waffles, cereal, scrambled eggs, bacon, sausage, variety of breads, bananas, apples, yogurt, etc. Room was clean & ready. We were right across from elevator and never heard any noise. We are heavy sleepers. Only two negatives- other than the metal bench out front there is no outdoor space to sit and relax. We were disappointed that although there is an outdoor pool, it was closed for season but it was 75 degrees out and we only wanted to sit out there. Bring a small mirror with you if applying make-up. Lighting is poor and not near natural light. Shuttle to downtown worked great for us. It is $10.00/person round trip. Call desk and let them know what time you want to leave hotel to ensure shuttle is expecting you. It leaves on the hour. We also used Uber to go other than downtown. Never waited more than 10 minutes usually less than 5 minutes. Overall, great experience and would recommend staying at this hotel.
Had a great time and enjoyed our stay here at the Best Western Plus. The place looks brand new and was very clean. Good price for the size of room we had! The pool inside was heated to 84 degrees F. We had a good hot breakfast as well!
The hotel is clean with a delicious breakfast in the morning. The staff is extremely friendly and helpful! The other thing that was important to us was that it appeared to be a nicer location and had a well lit parking area. As we were leaving we booked for another night on the way back through Nashville. It was great to find a hotel that was this nice for the price!
Best Western hotels are not usually the top of the heap. We stayed at this one for one night. We were very pleasantly surprised. The front desk staff had strange haircuts, but were very friendly. The hotel is in excellent condition, very clean, and very comfortable. The bathrooms are quite adequate. Parking is plentiful and free. We were very pleased with this stay.
Nice rooms, CLEAN rooms, caring staff. Easy on and off to HWY. We had everything we needed for a super stay just outside of Nashville. Nice breakfast and GREAT coffee. Also, love that you all had popcorn in the afternoons.
Check in was easy, the employees were great, shuttle service was incredibly convenient and easy for out of towners, Services and snacks in the lobby were a great idea and the price was great! The proximity to the airport was also perfect for early morning flights.
I am so pleased with the Best Western (Nashville airport). It was very welcoming and CLEAN. Cannot say enough about this staff and how well managed this hotel is. They were so accommodating during our three days there, and incredibly friendly. You really feel like they see you as a person instead of just a traveler passing through. The staff even signed an anniversary card for me. I mean that is just amazing. Jamal was exceptional - a true leader and sweet hearted person. Thanks, Best Western. We could not have chosen a better hotel.
Great hotel with beautiful, clean, spacious rooms with king bed and 2 televisions. Very friendly staff. The room has plenty of electric outlets for all of your tech stuff (even some USB ports). Quite rooms and very comfortable. It has a small but nice indoor and outdoor pool, and it also has a nice, clean workout room. The folks who prepared breakfast (Jayne and Kenny) put out quite a spread and where very friendly. They had boiled and scrambled eggs, bacon, sausage patties and links, pastries, various cereals, great coffee - just a great selection! I travel a lot and it was one of the best I've seen. Highly recommend staying here!
My sister and I stayed here for one night. Nice hotel for the money. It looks brand new. Lobby and room very clean and well appointed. It seemed to take the clerk a little long to check in, but she was new, so I will never ding anyone for that. The only negative that I found was a lack of adequate parking. It's adjacent to the Nashville State technical college, so we probably could have parked there, but we eventually found a spot someone was leaving.
The free breakfast is by far the best we've ever had for such a small "continental". Biscuits, gravy, eggs, sausage patties & links, bacon, nice cubed potatoes, waffles, bagels, cereal, fruit, juices, coffee, etc. Very impressed. I don't know if we just hit a slow week time(mon-wed) or if this is how it always is, but we heard absolutely no noise outside our room. VERY comfortable bed(king size). Overall just a great experience and WELL worth the money(we booked 6 months ahead of time), yet would still pay the going rate for last minute scheduling.
Finding an affordable hotel in Nashville is getting more and more difficult. Finding an affordable hotel that is also updated, clean, and with a friendly staff seems even more difficult! I recently spent 6 nights at this establishment while attending a conference in Nashville. I travel frequently for business and leisure and am a tried and true, loyal Hampton Inn customer, but with all of my conference expenses, I could not rationlize the $200/night pricetag on my preferred chain. So, I started searching, read the reviews on this property and decided to give it a try. Everything was very nice, extremely clean and comfortable. The daily breakfast was good with a wide variety of choices. The complimentary cookies and popcorn each evening were a nice plus and the staff was extremely friendly. Every time we entered or exited the building we were greeted. The breakfast staff was very attentive, always asking if we had everything we needed. Check in and check out were a breeze. I believe in dropping a few names when the service has been exceptional and while I failed to get everyone's name, these are the ones I remember - Kenny, Jamal, Jayne, and Otilia. You guys were exceptional! My experience was so good, that I have signed up for Best Western's rewards program and will not consider this chain as an option on future trips. Close to the airport (with no airport noise) and less than 10 minutes to my conference at the Opryland convention center. I took an Uber one morning for less than $13, so very do-able and cheaper than car rental from this location. Bonus - they have a shuttle that will take patrons downtown for a small fee, it runs regularly. Thanks Best Western Plus - I'll be back!
What a great establishment to stay when in the Nashville Area. The receptionists were very pleasant and they greeted you with a smile. The hotel's decor was nice and up to date. The room was very clean and the bed was sooo comfortable. I would truly recommend this location to family and friends.
We returned from a great weekend trip to Nashville and a great stay at the Best Western Plus. This is the first time I have stayed at a Best Western and we were really impressed how clean and modern the hotel was. The hotel offers a shuttle to the downtown Broadway area for $10 pp round trip. The beds were super comfortable and the service was great. We will be back!
The hotel was very nice, but what put it over the top was the people. Everyone I came into contact with seemed to honestly care about making sure I had an excellent stay with them. The hot breakfast service was good - more variety of food than I expected. The hotel is very close to the airport, but not noisy at all. It was more moderately priced than comparable chain hotels in the area, also.
Although nestled in a cluster of other hotels, this is an excellent choice. the room was comfortable, and quiet to outside noises. Nice breakfast area and well attended. Fresh Popcorn in the lobby, cookies too. A few medium quality restaurants in the area with good service.
We were at this hotel on 9/16- 9/20,2017. When we first got there we were greeted with open arms, they took the time to make sure we knew where everything was, ( the pool and fitness room) they showed us where the coffee was and they had it 24 hours. The coffee was always fresh tasting. Then they put outs fresh popcorn and cookies each night. The rooms were very cleaned everyday, and the cleaning woman was always cheerful! Jamal and Yolanda were at the front desk and any time I went pass them they were always pleasant, and they gave us directions when we needed them. The breakfast was better then I would expect at a hotel chain, eggs, bacon, sausage, waffles and much more, the two people that took care of they breakfast greeted everyone with " good morning," made a great start of another day!
I will definitely stay here again!! Not only were the rooms awesome, the employees were the best!! The 2 that helped me the most were Jamal Butler and Kim Downey!! All I had to do was ask and they would go out of THEIR way to help me! I cannot say enough good things about these 2!! Thank you for both for an awesome weekend!!
This hotel was very nice. The staff was very helpful and friendly. They offered a full breakfast and the use of computers in the business center. They also offered wifi with an emphasis on secure connection.
Staff was excellent, helpful and friendly. Cleaning staff was very thorough, room was always very clean and stocked with proper towels etc. Breakfast was provided and was well stocked and warm. Coffee and snacks provided each day, and they remembered our name. This is what a stay is supposed to be like.
Stayed 3 nights and found it very good. I only had the breakfast one morning and it was O.K. The first night there was some a party going on to until early in the morning so it was a little noisy. Found it a little expensive compared to other cities so I can't say it was good value. The check-in check out was very quick and efficient and the front staff were helpful.
After something happening with the trip advisor group taking the money out of my friends acct and it not showing as paid we were unable to check in and get our room and it seemed to take forever for them to help us. After being given then run around for an hour Ms Yolanda helped us with getting this situation taken care of and they finally sent the money through so that we were able to get checked in. To which Yolanda basically had us all ready except for signing and having a card on file... The rest of the staff were always willing to help but Ms Yolanda went above and beyond and helped make our day better after being so stressed with the room problems. That lady definitely deserves a raise. She is most definitely an asset to the Best Western! Breakfast was great and the hotel itself was clean. Definitely would stay there again!
Dear Brooke D, You are so kind for taking the time to write us such a wonderful review! Yolanda is thrilled to see this and glad she was able to assist you with the reservation issues. As we say at our property, we function as a family and that love to shared with our guests. You made a huge impact on her as a guest and your kindness really helped in going above and beyond. We hope you will make our hotel your home away from home. Sincerely, Akhila S
I have to say I was very impressed with the Best Western Plus in Nashville. It looks like it was recently renovated so the rooms were very clean. The complimentary breakfast in the morning was just what we needed before heading out for the day. The $10 round-trip shuttle service to downtown Nashville was a bonus. The thing that stood out the most to us was how nice the staff was, especially "Kenny". They were all extremely accommodating. Anything we needed was swiftly taken care of. Thanks for a great stay!
Dear wlspencer5220, Thank you so much for taking the time to write such a lovely review!! We are glad to hear you were able to enjoy our breakfast. I will be sure to pass along your message to Kenny. We hope to see you back at our property soon! Sincerely, Akhila S
Pros: close to BNA, close to fast food and sundry stores, comfortable beds, quiet, free breakfast (didn't have a chance to try though), free parking, and free Internet. Cons: starting to show wear and tear on carpets (stains, rips), furnishings, and in the bath area. Overall: a good stay and I would stay there again.
Dear Jason M, Thank you for taking the time to write a review about your stay. Given that we recently renovated, we do not wish to provide this type of experience. Would you please contact me at the hotel directly so that we may discuss this, and so that I can take a look and request needed repairs? I know you may be busy, and your time is valuable, so thank you in advance for taking time to report this. We want to ensure your next visit is a five-star experience. Sincerely, Akhila S
We were in town for the Titans game. I chose the hotel based on some reviews and was definitely satisfied. The hotel has a free shuttle service form the airport. If you are lucky you'll arrive and Jamal will check you in. He was wonderful and went above and beyond as did the rest of the staff. The rooms are average size, comfortable and very clean. The hotel offers free buffet style breakfast which was great. The hotel will also arrange for a local transit company that will shuttle you into downtown for $10 return hourly until 2am. Just make sure you remember where the downtown pickup point is. We hope to return to Nashville again and we will definitely return to this hotel.
Would definitely recommend the Best Western. The staff is great and the rooms/beds are clean and comfortable. The hotel is close to the airport and there is a shuttle service that will take you to downtown Nashville if you don't want to drive which is perfect if you don't know the area.
Very clean and comfortable with a professional staff. We were there to participate in an event at the state fair and got there early. Jamal and staff were very accommodating and got us into our room early. Good location with everything you need within a short driving distance.
The service was outstanding! We were in Nashville for a girls soccer tournament and the staff, Kim, Yolanda, Jamal, Cordary were fantastic. Made our stay very comfortable and inviting. We will stay there EVERTIME we are in town. Breakfast staff was amazing. Great breakfast, good popcorn, cookies were the bomb. This staff went above and beyond for the guests. Linda Bethmann Evansville Indiana
The staff was extremely friendly. The room was very clean and updated. The walls were sound proof. This hotel is conveniently locationed. It's only five minutes from the airport, and several eating establishments nearby.
Came in hot, tired, and ready to rest. Yolanda at front desk was already handling a aggravated customer very well. Got to me and welcomed us with a welcoming smile. We exchanged some playful barbs with each other giving us both needed smiles. She is a tribute to your hotel and should be a valued employee. The room was spotless and a very needed cool. Breakfast was good and well maintained. Yolanda was there again when we left. We exchanged more barbs and started our day with smiles and laughter before having to deal with THE AIRPORT!
I arrived to check in at 6:30pm (ish) on 9/13/17 and within fifteen minutes I left the property due to poor customer service. When I spoke to the check-inn person I notified her of my reservation. She advised me that there was a problem with my reservation being honored due to a reservation error on their part and advised me that I would not be allowed to stay at the property and that there was not a room for me. I asked to speak to a manager and was refused this opportunity, she spoke with him directly on the phone and would not let me speak to the manager to resolve the issue. The management staff we rude as well and advised me I would not be able to stay at the property under the original reservation agreement. The check-in lady told me I needed to leave the property and stay elsewhere. There was a lobby full of guests also waiting to check in who witnessed this occurrence. I was disrespected and humiliated in the lobby of this hotel surrounded by other guests and travelers. The lady was so rude that another guest followed me outside and apologized for her behaviors. I found another hotel for the night and called the hotel back this morning 9/14/17 to try and make amends with the situation. When speaking to a manager I was not allowed to give my side of the situation and he refused to listen to my complaint. He assured me that his staff followed their policies- so apparently their policies are to humiliate guests when the hotel has made a reservation error. Don't let your Nashville vacation or trip be ruined by poor customer service and disrespectful staff. There are many other local hotels who are willing to do business in the same area who will treat you with respect.
The kitchen does not have a proper exhaustion and all the sausage, eggs, bacon and etc will be on you, luggage, clothing, bed and towels. We got home and we had to isolate, until washing, all of our belonging that we had on our trip. You have a shower and go to bed and the smell is on the pillows. Room is clean and comfortable. Showers are excellent and staff from any department is really friendly and helpful. There is no safe on the rooms which is not usual in these days mainly close to airports. The day we arrived there was a guy with a hood on his head that tried to snatch a purse from a Lady that was checking in next to us. The same guy followed us to the elevator but I sensed someone behind us and when I tuned back I saw the same guy and I confronted him. He turned around and went away.
Room was very good and bed was great. Staff were excellent. For dinner go to Danfors, just out back and excellent ( you can walk). Only problem was the shuttle service to downtown ...started too late in morning ( 10 AM ). I wish that they offered a one-way ticket so you could take taxi/Uber earlier in AM and use shuttle coming back.
We loved our stay at this hotel. It was clean, beds were comfy and the staff was very nice. They recommend local places to eat that were great. The continental breakfast was also very good. Best waffles from a hotel. Would definitely stay here again.
Very convenient courtesy shuttle to airport. Nice property - met my expectations for BW Plus. Pleasant, friendly staff. Quiet despite proximity to airport. Will stay here again. For those interested: does not accept pets.
Best hotel that I've stayed at in a while. The staff was fantastic and very helpful. The room was clean and great. The breakfast was awesome. The shower had really great pressure. I have a yearly class to go to and fly out of Nashville and hope to stay here next year again. Shuttle service to airport too.
Best experience I have had at a BW property. At check-in the desk employee was the most knowledgeable and courteous that i have encountered at any hotel. If I could hire Jamal, the employee who checked me in, I would.
We only stayed here for one night but formed a very good impression. It is near the airport but miles from Nashville. Staff were very friendly and helpful, room was clean but if you are small you will need a ladder to climb on to the beds. Breakfast was continental with a limited selection and the eating area is basic but it was ok.
Booked here for 2 nights (Sat and Monday), needing a room the Sunday night prior to the eclipse. Jamal at the front desk was very helpful. Upon explaining to him our need for a room that Sunday night, he made notes on our account and suggested making the front desk person aware that we needed the extra night upon check-in. Long story short, Jamal was able to secure a cancelled room for us, allowing us to stay the 3 nights. Rooms were very clean, beds were extremely comfortable, and complimentary breakfast was good. My kids really loved swimming from inside the building to outside the building while staying in the same pool, and the interaction with the front desk staff was impressive. This hotel runs with a very small staff, yet they all seemed very friendly, hospitable, and genuinely interested in our comfort during such a busy time. Jamal even offered us eclipse glasses the morning of the eclipse, saying his manager got a shipment in that morning and wanted to offer them free to guests. This was one of the more reasonably-priced basic hotels in Nashville offering excellent service and amenities for its convenient location! We have family in town and will definitely be back.
We spent three pleasant days in this hotel in a room with two queen beds, without any inconvenience. In our room there was no noise coming into from the airport nearby. Personnel is extremely nice and alert. Breakfast more than OK with a nice waffle machine. Nice pool, quite large for an hotel of this category. To be recommended.
The beds were very comfortable and the housekeepers were very friendly . Rooms are nice and spacious. The front desk staff was helpful, but more attention was given to repeat customers than new customers. The pool is small but neat as it is an indoor outdoor "H" shape. The hotel is very quiet. I would stay again.
My wife and I went to Nashville to see the Solar Eclipse, and stayed at the Best Western Airport. Pick-up and check-in were quick and easy. The room was OUTSTANDING,almost like a suite. During the Eclipse the GM,Akhila Sheth sat with a handful of guests, provided chairs, cold water. Definitely above and beyond what you expect of a GM! It felt like sitting with friends or family.
We enjoyed our stay at the Best Western Plus. Our rooms were clean and very comfortable. Staff was very friendly and helpful Having a shuttle service called for us to go downtown was wonderful. Breakfast provided by the hotel was really good and came with lots of choices.
We are doing a destination wedding in Nashville and booked a room block at this hotel. We wanted to do a site visit before the event and went last weekend. Great hotel. The front desk staff was super friendly. The lobby was very clean and inviting. The rooms were amazing, clean and spacious. We enjoyed the free hot breakfast. Only 10 minutes to Downtown. We are so happy this is where we and my family will be staying for our wedding next year.
Kim and Robert helped us at check in & they were both very kind & helpful. Room was very clean and spacious. Breakfast was okay, standard continental breakfast. The bed was a little to hard for my liking, but I slept well. Hotel was very quiet, even fully booked.
Hotel staff was awesome. Front Desk staff went above & beyond to make sure our stay was a great one. Rooms were soooo clean and very nicely layed out. Beds were very comfortable. We would recommend this hotel to anyone looking for a hotel in the Nashville area. Breakfast was very good. Housekeeping staff was always friendly.
The staff is very friendly and they all go out of there way! The breakfast buffet was good. The room and bathroom are a decent size. The bed itself is okay, if you prefer a firmer bed. The hotel is roughly 15-20 minutes to downtown and close proximity to Belmont and Vanderbilt University. The only negative is there is a lot of traffic in the morning to get into Nashville. Take 155 as it really helped us! Love visiting Nashville. Would recommend this hotel.
Stayed here this week when traveling with friends. Could't have asked for a better stay. Even though our room was right next to the elevator we didn't have any noise problems. The bed was one of the best I've ever had in a hotel. The facility was spotless and it is obvious they take pride in their business. The staff were all friendly and attentive. The breakfast area is well staffed and the items were kept full and fresh. Everything smelled clean and fresh. The room was large and comfortable with wall thermostat to control the air conditioner. The best hotel I stayed at our entire trip. This hotel is adjacent to a shopping mall and has many restaurants nearby. I will definitely look to stay here in the future
Recently visited here for a concert at the Brigestone Arena. The hotel rooms are very spacious and well equipped and clean, beds very comfy. We were wary of parking in town so used the hotel shuttle at 10 dollars return to get to downtown, easy to book through the desk and saved the hassle of parking, dropped of close to the arena only 1 block away. Our first time in Nashville, Aaron Lakin on the front desk was really helpful in giving us lots of suggested places to visit as was the hotel manager. Breakfast was really good, with a good choice of hot and cold food. Very quiet hotel for an airport hotel, never heard a single plane. Would certainly stay here again and highly recommend to any traveller. A great stay with great staff.
My family visited Nashville for the weekend and booked this hotel based on the reviews. We had a wonderful stay! Our room was pristine and looked exactly like the website. Jamal checked us in and also out. He was so incredibly pleasant, professional and quick. He made sure to inform us of the hotel shuttle and offered us warm chocolate chip cookies upon check in. Every staff member greeted us with a hello and a smile. The breakfast was abundant and hot, regardless of the time and a big plus for our family. If you are looking for an affordable, clean, friendly place to stay, book this hotel!
Great location as a base to see Nashville and area. Breakfast was very good. Front desk personnel were top notch, particularly the evening guy who went above and beyond for us. We just could not have gotten better service!
We visited Nashville this summer. This hotel was beautiful! It was located near downtown and near Opryland. There was an exceptional shuttle available at a reasonable price. Breakfast offered many choices.
Came to Nashville for a family wedding. Chose this hotel not knowing anything about it. And I made reservations for my inlaws too. Hoping it was a good choice so they would be happy. Jackpot! It was a wonderful hotel. Staff extremely friendly helpful and welcoming. Building was beautifully decorated and clean and neatly all times. Room was also nicely decorated beds were comfortable. Daily breakfast was always hot and plentiful. They even were accommodating for some people who showed up after their serving time had passed without complaint or rushing them. I will definitely stay again when returning to the area. Inlaws were happy with my choice too.
I can't say enough good things about this property....from check-in to check-out, everyone was incredibly friendly & helpful. Our room was very comfortable & clean. Despite being so near the airport, I didn't hear the planes. There wasn't much noise from other guests either. The only complaint is the shower being so low-flow, but that's pretty typical for a hotel shower. I wish we had been able to try the free breakfast, but it looked pretty popular when we were checking out, so I'm guessing it's good. I would definitely stay here again.
The hotel is conveniently located off I-40 ,the room was spacious and clean ,the staff is so courteous and the breakfast buffet was nice..the price of that hotel was so reasonable compared to the neighbouring hotels ..I would stay there again .
Excellent location, First Class Service, Affordable, Great for Families. Staff is very knowledgeable on the Must See and Must Do, in and around the Nashville area. Panera Bread is right across the street so you can grab a quick bite before heading to the airport.
I had an early morning pre-op appointment the next day, instead of fighting traffic, decided to get a hotel for the night before. Jamal, guest services manager, was amazing!! We had a few glictes on our side, he done EVERYTHING he could to help us work it out. He went way way way above and beyond to help us. We will only stay at this hotel in the future. The rooms are super nice and clean. But by far the staff is out of this world great! Words cannot even begin to express how wonderful Jamal and Aaron are. From making us feel at home and helping us, to praying for a good outcome with my surgery, to calming me after having a panic attack. He is a major asset to this hotel. Highly recommend place to stay!!
Our stay was refreshing in this hotel. The room was modern and clean. No Jacuzzi, but the pool was warm and offered both an inside and outside option. Beds were the best we slept in on our 12 day trip. Staff was knowledgeable about the area and offered some great suggestions.
The most helpful and courteous front desk staff I've ever experienced. Totally customer focused!!! Very clean, nice indoor/outdoor pool. Quiet (except hearing a few planes now and then). What more could u ask for?
Dear amymT681PN, We love that you loved your stay! Thank you so much for taking the time to write such a lovely review about your stay. We sincerely appreciate your business and hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila
This hotel is in a safe and secluded area with plenty of parking. The hotel staff was BEYOND wonderful. Kenny, the nice young man at the breakfast area each morning was a true delight. He was hard working but took time to interact with guests and get them laughing. We missed him on our last day, he had the day off. The pool is clean and well kept. The maid service was excellent and everything was kept clean and stocked. The beds were extremely comfortable! Popcorn and cookies in the lobby each night were a nice treat. Overall, a recommended place to stay for sure!
I would recommend this hotel!! Very Clean, Very comfortable,Nice Hotel personnel, Location great, Safe and overall a perfect experience. Thank you!!! I will be happy to stay there again!!! It was really great!!!
Stayed here last Monday night, because hubby had a 5:25am flight to Las Vegas (we live in Birmingham, and Southwest is half the price out of Nashville). We got takeout and ate in their breakfast area, right next to the lobby - from where we observed the very conscientious and hard-working Front Desk Clerk/Manager. We noticed that he went over and above for every person who checked in, and anyone else who approached the desk with a request - and he had a great attitude. The shuttle took my husband to the airport at 4:00am on Tuesday, and I slept in and then enjoyed their better-than-average complimentary breakfast. When I went back up to the room to gather our things to check out, I passed several members of Housekeeping - who all smiled and greeted me. Whoever's running this place has staffed it well - and that trickles down to every other detail. Good job, Best Western Plus ... we won't hesitate to stay again next time we need to hop a flight out of Nashville!
We enjoyed our one night at this hotel. Room was very clean and nicely furnished. Pool was fun - half indoor and half outdoor. I always dream of a hotel with nice cafes in walking distance but this one was more the typical - chain restaurants you must drive to. (And one rather expensive one that was close by but we needed more of an inexpensive option) Breakfast was the weakest part of this experience - it had lots of food out but none of if tasted good or seemed that fresh. That was disappointing. Otherwise we were pretty happy with this hotel. The pool area was a bit messy and kept running out of towels but that is hard for staff to keep up with.
My daughter was catching a flight out of the airport early in the morning, so I decided to reserve her a room. I called the reservation number and explained I wanted a room for my daughter, and that I wanted to pay for the room in advance for her - and most importantly, neither I nor my credit card would be there with her. I was informed that it would be no problem, I could pay for the room and my daughter would only be responsible for taxes and incidentals, or $19 in this case. Great! Room reserved. So at 11 pm, my daughter calls and states that the hotel would not honor the reservation without my credit card, despite her being listed as the guest on the reservation. So my daughter is in Nashville, late at night, and no room. And I had no way to send her money at that time. Thankfully, she realized she had just enough money in savings to transfer over to her checking account that she could get the room. I am furious that Best Western Plus lied to me about the reservation. If my daughter had not enough money to cover the room with her bank debit card, she would have been driving around Nashville late at night, trying to find a hotel that would accept a visa debit card plus cash, which BWP refused to do! So I have learned the hard way that BWP will: 1. lie to get you to commit to a reservation 2. will not let you prepay for a room for a family member 3. will not accept 2 different forms of payment (cash or card, but not both!) I called the reservation number to complained, and was transferred to the customer care line where I left a message about my complaint. 2 weeks later and still no call-back. My family will never stay at a Best Western again.
Everything was Excellent The Breakfast was awesome, the service was awesome, and time I needed and thing such as extra towels all I had to do is ask they would bring them to our room, the people was very nice and very helpful.
Dear cindykays, Thank you so much for taking the time to write such a lovely review about our hotel. We appreciate your business and hope you consider staying with us again during your next visit to Nashville. I will be sure to pass along your kind words to our team members. Sincerely, Akhila S
We enjoyed staying at this hotel with our softball group. The rooms were clean and the staff was very nice. They always have cookies and/or popcorn in the lobby everyday! The elevator was a little slow but the hotel only has 4 floors so it was easy to take the stairs. They have a washer and dryer that costs $3 per load.
We wanted a Hotel for an overnight stay after a long flight and a drive the next day to Memphis. The hotel was clean and the staff was very friendly. We found the beds to be very comfortable. i would stay here again.
This is an excellent hotel! We have traveled the country, staying at over 50 hotels in the last year and this hotel had the friendliest and most caring staff! The breakfast and check in staff were outstanding and made us feel at home. Rooms were very clean and comfortable. We will be back at this hotel for our next trip to Nashville. I would highly recommend this hotel to anybody!
Dear joeN8453QI, Thank you so much for your kind words! It's feedback likes yours that make all of our hard work worth it. We hope you consider staying with us again. Thank you for taking the time to write a review about your stay. Sincerely, Akhila
We were concerned that being so close to the airport might be noisy but only heard on jet during the day. The motel was very clean and modern. The night clerk was spot on with his recommendation of a nearby place for dinner. All in all an excellent visit.
Dear richard m, We sincerely appreciate your kind words. We are glad to hear the recommendations worked out in your favor. We hope you consider staying with us again during your next visit to Nashville. Thank you for taking the time to write a review about our hotel. Sincerely, Akhila S
Our stay was very comfortable. The decor of the rooms and common areas was updated and pleasant. The staff was very attentive, especially Kenny whom was very friendly and helpful. we recommend this hotel to all and will stay here when visiting Nashville in the future. Thanks to all the staff for a great stay.
Dear leonardl490, Thank you for taking the time to write such a lovely review about your stay! We are glad Kenny was able to assist you during your visit. We are thrilled to hear that you will be visiting us again. I am sure Kenny would love to see you folks again. Sincerely, Akhila S
Although not a top of the line hotel chain, we loved our overnight stay. We found the hotel very clean including our room and the breakfast area. The bed and pillows were very comfortable. Not much noise even though we were close to the pool. Free breakfast included cereal, waffles and the ordinary but added scrambled eggs, bacon, sausage, potatoes, etc. Well stocked even though it was busy. Many thanks to Jamal, front desk clerk. He was very helpful and went above and beyond to meet our needs to find a room on a busy night. We plan on staying again since our road trip takes us on this route.
Dear Connie R, Thank you so much for your kind words! We sincerely appreciate you taking the time to write us a review. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila
Great hotel overall. Enjoyed our stay at this place and would definitely come back to this hotel in the future when I come back to Nashville. Everybody that worked there did a great job of taking care of us.
Dear johnathann323, What a wonderful review! Thank you so much for taking the time to write us one. We truly appreciate your business and hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S
I was very pleased with the atmosphere and very nice customer service. An employee helped my daughter with her phone service while searching for wi-fi. I think his name was Ken. The hotel was very clean and pleasant. We will definitely stay here again.
Dear Danielle C, Thank you for taking the time to write such a lovely review about our hotel. I am glad a member of the team was able to assist your daughter. Kenny is a valuable member of our team and we hope you consider coming back to visit him. Sincerely, Akhila
I traveled to Nashville for a soccer event at the Nissan Staduim. I do lots of getaways with the family and can tell you that this hotel met and exceded my expectations. Great location from the staduim and down town about 10 min drive. Room was very comfortable, clean and up to date, very modern. Eventhough we didn't use the pool area it was very clean and looked like fun with the connection of inside and outside pool. I was able to do an early check in, Jamal at reception was incredible, very professional and with an in born ability to provide excellent customer service, not even at a 7 star hotel I have felt this way. Good Job Best Western!
Dear foxer06, It's kind words like yours that make all of the hard work worth it. Thank you so much for taking the time to write such a lovely review about your stay. We sincerely hope you consider staying with us again during your next visit to Nashville. Maybe even try the pool then?? :) Sincerely, Akhila
Hotel was very clean and comfortable. It was easy to travel to planned activities within the city from this hotel. Personnel were friendly and helpful. The exterior and lobby were welcoming. enjoyed stay
Dear karolp667, We are glad to hear that you enjoyed your stay. Thank you for taking the time to write a review about our hotel. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila
Our stay went very smoothly. Cordell, the guest service manager was great. He checked daily to ensure we were enjoying our stay. The value you receive for the price you pay was won of the best in the Nashville area. See you in September.
Dear Chris S, We are thrilled to hear that you are coming back in September! Thank you so much for taking the time to write such a kind review about your stay. We look forward to seeing you again in a few months. Sincerely, Akhila
Best Western Plus markets itself as an upscale brand. This particular BWP certainly made itself look upscale. The outer facade looks brand new. The pool has an interesting gimmick in that it has an outside section and an inside section, with an open window to pass from one part to the other. The room I got is designed the way you expect an expensive hotel's room to look like: lots of 90 degree angles. Even the soap boxes and shampoo bottles had "classy" designs. The best thing I liked about the room was the bed. It was huge and soft, and so I had a good rest every day. Also, this is the first hotel I've been to that had a DirecTV subscription. I use DirecTV at home, and so I immediately knew which channel was which. That worked out nice for me, though I wish the hotel had the Travel Channel and Discovery Family Channel in its subscription. My room had a couple of glitches. The sink was clogged; if I ran the faucet over time the sink would fill up. Also, my phone had serious problems. The ringer would not ring, and sometimes all I heard was static over my line. The phone even died at one point. But somehow it started working again the next day, and I understand they sent someone over to fix the sink after I left. Also, they really need to expand the very cramped parking lot. I enjoyed the breakfast buffet, with a full range of hot food. And the staff was always helpful and accommodating.
So glad we ended up staying here, Jamal was so informative and helped with everything from arranging transportation, early check-in, to holding our bags. The breakfast had a variety of options. All the staff was friendly. Happy that it worked out to stay at this hotel:)
Stayed at the BW Plus Nashville Airport Hotel for one night. Hotel was nicely updated. Bed was surprisingly very comfortable. Most hotel beds are too firm. This was firm but comfortable. Did not utilize the breakfast buffet. Would recommend this hotel.
I will admit I was definitely surprised with this stay. Great price. Convenient location. Easy to book night stay at last minute. Clean Courteous desk staff upon check in. Spacious room. Comfortable bed. Room temperature was perfect. Nice size bathroom. Recommend.
Dear cplot, Thank you for taking the time to write a review about your stay and for your kind words. It's recommendation like yours that make all the hard work worth it. We are already looking forward to seeing you again during your next visit to Nashville. Sincerely, Akhila S
Stayed at the Best Western Plus Nashville for 4 nights, outstanding facilities and Staff! Very nice and clean, nice rooms, excellent breakfast and the most pleasant and helpful staff ever. A bit of advice if you are planning on going downtown to take in the sights. "Use the Shuttle"... for $10.00 a person it beats driving in traffic and drops you off and picks you up 1 block off of Broadway strip and the Nashville visitors center. The hotel staff at the front desk makes all the arrangements. Having stayed in larger hotels in Las Vegas and other parts of the country, this Best Western Plus Nashville has set the bar for other facilities to follow. We had outstanding stay that made our trip one of the most memorable ever. I highly recommend this hotel if you are planning on visiting Nashville.
Dear Everett Z, What a wonderful review! We are thrilled to hear that compared to bigger hotels in Vegas, we have given you a better service. I hope this shows you how dedicated we are to providing you an amazing service. We sincerely hope you consider staying with us again during your next visit to Nashville. Thank you for taking the time to write a review about your stay. Sincerely, Akhila S
This hotel has everything needed for extend stays; wifi, computer station with printer, laundry, gym, breakfast, and pool. Staff are courteous. The central location allows for great access to the airport, downtown, Grand Ole Opry, and major pikes. The location is also safe for solo travelers. I am very happy to have selected this Best Western. I am even more confident in my choice after arriving and comparing other hotels in person. I would choose Best Western Plus Nashville for future visits.
Great location. Every place we went was no more than 8 miles away in either direction. The staff was all very nice, but Jamal and Davida were over the top! They go above and beyond to make your stay the best! When a button came off my pants, they were able to provide me with a sewing kit, and when I forgot to bring my swimsuit, Davida told me where I could find some on sale! We always came back at the end of the day to warm cookies and infused water. They also have a great breakfast, a nice pool, and everything is very clean. This is the best place to stay in Nashville! I will always stay here when I'm in town. They make you feel at home!
We have stayed in Nashville many times and had a usual place that we went to for overnight stays. This time we decided to try a new location and, after reading reviews, decided on this particular Best Western. One of the best decisions we made. Rates were lower than our previous hotel and the rooms were superior to our other hotel. It appears that this is either a newer hotel or has been remodeled in a very nice and modern fashion. Rooms were very clean, TV had the most options for channels we have had in most hotels, internet connection was good. They also have a great indoor/outdoor pool as well as a decent fitness center. It is also very conveniently located for easy access to most anything you want to do in Nashville. We came for the Grand Ole Opry and honky tonks on Broadway and it was easy to get to both from this hotel. Excellent value for the price and includes a hot breakfast each morning.
Excellent!!!! Awesome staff, room, overall stay!!! Staff made stay very enjoyable. Room was very very nice, hotel close to all stores we needed, we only ate breakfast both mornings but food and service was incredible.
We are thrilled to hear about the success of your "Mini Vacay" Mr. Scott! This is music to our ears! Thank you for taking the time to write us a review. We hope you consider staying with us again during your next visit to Nashville.
Jamal is the best front desk Clerk I have ever encountered! The rooms are beautiful! And although this was a business trip my son LOVED the indoor outdoor pool!!! Jamal is VERY helpful! The food was pretty good too :)
Excellent Hotel and Staff ...made our 4 night stay very satisfactory. Very clean and breakfast great. It was nice to be greated with smiles and conversation. They always asked about our day. We will definitely recommend this hotel to our friends and our next visit to Nashville will be our home away from home
Dear Ruth D, Thank you for taking the time to write a review about your stay and for your kind words. It's recommendation like yours that make all the hard work worth it. We are already looking forward to seeing you again during your next visit to Nashville. Sincerely, Akhila S
Safe, clean, professional, friendly, accommodating staff. Lots of amenities...everything a vacationing family looks for and well within a reasonable budget. This hotel exceeded our expectations in regards to price, accommodations, location, and service. The hotel staff is the best we encountered EVER.
Dear rednrudy1, Thank you so much for taking the time to write such a lovely review about your stay. We are thrilled to hear that we exceeded your expectations. We are also very lucky to have such a lovely team in place. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila S General Manager
the staff was very professional and knowledgeable and what ever we asked they got the information we needed. we left insulin in the room and housekeeping found it and put in hotel fridge. We called and and was told yes its here we drove back the next day and got it. There was a film crew there filming a Walter Hayes video but the staff went about business as usual.
It is our pleasure to have been able to assist you with your forgotten items. We take medications very seriously here so we are glad to have been able to retain that until you returned. We hope you consider staying with us again during your next visit to Nashville. Thank you so much for taking the time to write such a wonderful review about our hotel.
This is our second time staying at this hotel. Customer service is exceptional; friendly and efficient. The housekeeping staff is phenomenal-our room was spotless each and every day-we stayed 5 nights. The staff member in charge of breakfast rocks! Always smiling and saying good morning to everyone. Kept everything stocked. Quite a variety to choose from. The rooms are spacious; beds are comfortable. Over the entire time we were there, I think I heard maybe 3 planes take off which is unbelievable considering how close they are to the airport (maybe 5 minutes). Location, location, location-very convenient to the freeway and only 20 minutes in good traffic to the stadium. Highly recommend!
Dear Sara, Your review is exciting our entire staff so much so that we started to act silly!! It's kind words like these that makes all of our hard work worth it. We sincerely hope you consider staying with us again soon. Thank you so much for taking the time to write about your stay with us. Sincerely, Akhila S
I cannot fault the team at the Best Western Plus Nashville Airport. I arrived just before midnight and the lady on the front desk was so accommodating. She saw I was staying for 8 nights so immediately upgraded me to a larger room, which included a little lounge area. I felt like I had my own little apartment for the week! Breakfast was lovely, a great variety of hot and cold food. My room was so quiet. I was on the second floor, right down one end. I was next door to the guest laundry. This was really convenient given the length of my stay. An hour and my washing was washed and dried for $6 plus $1 for the detergent. That's a lot of quarters, but the front desk was helpful with change. The staff was always obliging. No matter what time of the day or night, they'd always grab me a tea bag if there were none next to the coffee machine! The bed was comfy with an array of pillows. The room could be kept at a comfortable temperature and it was great having the couch separate, so I felt like I wasn't living in my bed. I was in town for the CMA Festival. I utilised the free parking on site. There's a $10 round trip shuttle that you can book if you want to go into downtown. I'd highly recommend it as parking is expensive down there normally, but during CMA Fest is was ridiculous. $50 for 3 hours!!!! During CMA the bus runs until the early hours of the morning.
The front desk staff was great. Booked two rooms and once I got there it showed only 1 reservation. Other guest had to stay at another hotel. Room was average for the price. Bed was not that comfortable but it was a peaceful stay.
We were traveling to Nashville for a conference on the campus of Vanderbilt U. The hotel was a great location. The staff was amazing and the rooms were great. It was a great place to stay. We would stay here again, for sure .
Best customer service I have encountered in years! Great room, good price, conveniently located. Jamal is a customer service machine. Hot breakfast in the lobby. If you are staying near BNA this is the place.
I stay at this hotel whenever I am in Nashville. I don't really need to be near the airport (most of my business is downtown) but I just like it. As a female traveling solo, I feel safe here. The staff is friendly (went out of their way to get me a clean room for my early check in). The place is well maintained and the price is right. A range of restaurants are a walk or short drive away. I am a light sleeper and this place is quite. They have the best self serve breakfast bar I have encountered in my travels. Creamy scrambled eggs (no flat patty here), three choices of meat (turkey sausage, pork sausage or bacon), potatoes, biscuits and gravy and of the usual cereal and muffins. Delicious coffee (also available 24/7 in lobby) and juices. I stayed at about 8 hotels in Nashville before I settled on this one. It's a gem!
This hotel was fantastic. The room we had was clean and modern and the staff was extremely friendly and helpful. Moreover, the continental breakfast was great; the hotel offered a number of different options each morning. Although the hotel isn't downtown, it's a short drive away and near a number of different restaurants and stores. I would highly recommend staying at this location.
When we walked into the lobby, first impression was clean and friendly. The hotel has the appearance and feel of a new property. Our room was clean and comfortable! The sink was outside of the shower and toilet area which made it great for multiple people getting ready in the morning. The pool was great! Our kids loved the indoor/outdoor. The seating area around the pool was nice. The housekeeping staff do an excellent job. Our room had a small refrigerator, which was nice for cold drinks and healthy snacks. The breakfast was very good! The staff at the front desk was friendly and helpful.
This was the second worst hotel-stay I have ever had - and this coming from someone who stays at hotels/resorts at least 2 days per month per year. It was the most uncomfortable furniture I've ever used - especially the beds. It would have been more comfortable to sleep on the ground - again, as someone who has gone camping this way, I know the level of comfort of sleeping in the dirt versus sleeping in these beds.
Dear vinhn147, It pains me to hear that you did not enjoy your stay with us. Your experience truly is a shocking one and one that will definitely be discussed with the ownership team. We are a newly renovated property and our beds, according to our guests, are one of the most comfortable ones they have ever slept in. I sincerely apologize for the inconvenience you have faced. I hope you find a better facility for a proper nights sleep the next time you are visiting Nashville. We are sorry to lose your business in the future. Sincerely, Akhila S
We had several choices and we chose Best Western for the friendliness of the staff and the appearance of the hotel. The rooms were great and the breakfast was great. The staff for check in and check out were very helpful. I would stay there again.
Dear Lori, We are thrilled to hear that you would stay here again. We appreciate you taking the time to write us such a kind review. We look forward to seeing you again during your next trip to Nashville. Sincerely, Akhila S
My family and I stayed at this hotel for two nights and we were very happy with our decision to stay here. The front desk person whose name I cannot remember allowed us to check in early which was very nice. He checked on us a couple times which was appreciated. The room was a little on the small side; however, the bed and room amenities more than made up for the size. Continental breakfast ended at 900am during the days we were there which was a little rough but the breakfast itself was great. We would stay here again if we decide to visit Nashville again.
Stayed overnight for a flight back to U.K. Mark on reception at arrival excellent. Gave us a late checkout as waited almost an hour for the hotel shuttle bus. Good room great bed just what we needed. My wife was tired I got up to watch the FA Cup Final and the girl put the game on in the hotel lobby. Would recommend this hotel.
This hotel is located in a holler with close neighbors like Hyatt, Sheraton, and of its caliber. Nice sized room with a pleasing color pallet. I liked the layout of the bathroom: tub and toilet in separate room. Sink and coffee/fridge bar in a small area outside the toilet. Up the hill is a busier road with a Taco Bell, KMart, Park/Fly, Ruby Tuesday's. Publix is a short trip away. The hotel has a really cool H-shaped indoor/outdoor pool which I didn't expect. Pros: Location, color pallet, trendy design, room layout, cool pool, good breakfast, free wi-fi. Cons: AC was a loud (for me) air flow. Jet engine noise. Early rising, energetic children in the hallway in the a.m. Bed was a tad firm. Long hairs found on sheets and on toilet room floor. Sheets are looking pilled.
I am so very happy with the room and how clean it was an among great coffee and the staff was so nice, just over all I have stayed in a lot of places but this is my #1 place that I recommend to all I know, I even had my company to make accommodations for me there when I work in Nashville or I don't go!!
Dear paulmA1182XU, Thank you so much for your kind words! Knowing we are your #1 place to stay is music to our ears! We appreciate your loyalty and we look forward to seeing you again during your next visit to Nashville. Sincerely, Akhila Sheth
This was a great place to stay. We could easily launch off to Opry Land or to the many pawn shops with great used guitars. Good breakfast and lots of movies. There are lots of good places to eat dinner nearby.
We are thrilled to hear that our location was ideal for your reason for visit. Thank you for taking the time to write us a review. We hope you will consider staying with us again during your next guitar hunt.
Our stay at this Best Western was a comfortable one but there were a few things that were different from other Best Westerns. First, we were not told that the hotel maids would not make up your bed every morning. They would only pull the covers up over the sheet. Also, if you wanted your sheets changed, you had to tell the front desk when you wanted this service. Our room was made up of a small lounging area next to the king bed. Both areas had TVs and you could hear both of them from either room. The biggest dislike that we had was concerning the vanity around the sink. The sink was fine but the space around it was only large enough to accommodate my wife's toiletries. I had to lay mine out on top of the microwave. Overall for the price of the room, we expected better.
We stayed here for a extended weekend vacation when our kids were out of school. The kids enjoyed it and the staff were great. A good location for seeing things around Nashville. They even gave out to go bags in the morning with water and apples ect. It was a little busy at times but was clean and well kept up. Our only negative was the pool could use a makeover.
This hotel is clean, comfortable...good value for the money. Hot breakfast can be worked on. We stayed for 3 nites...easy access to highways and restaurants to get downtown Nashville and to Grand Ole Opry House. Good area
Thank you for taking the time to leave us such a kind review. We truly appreciate your business and hope you will consider staying with us again during your next trip to Nashville.
excellent service, staff, cleanliness, fantastic hot breakfast, the pool was very well maintained, grounds very clean, plenty of parking. Would recommend and stay at this location again forsure. always fresh, free coffee
Thank you for taking the time to leave us such a kind review. We truly appreciate your business and hope you will consider staying with us again during your next trip to Nashville.
This Best Western Plus is nicely renovated. My room looked just like the pics online. Great look! Service at check-in and check-out was excellent. What I noticed most was that everything was clean and even smelled clean..... very important to me. Also, important is noise, and I didn't hear anything in my room below, beside, or above! Fantastic!!! Breakfast was good too and very friendly attendants. Without question, I would recommend this Best Western Plus. My stay was only one night because my Dad was in the hospital at St. Thomas. I do wish that ALL hotels would offer discounts for this type of stay. Sadly, when I asked, they would not discount my room.
Had a great time and great service and loved the breakfast area and and staff couldn't ask for anything different. We would definitely go again and choose this hotel room. The only problem was the shuttle that took to long to pick us up from the airport
Thank you so much for the Feedback. We glad that you enjoyed your stay with us. We will definitely do whatever we can to fix the Shuttle Issue.
Last hotel in 21 day driving trip. The best! Davida, front desk, by far the best we experienced on the whole trip. Suggested we use the shuttle to go downtown - perfect! Much better than driving. I didn't get his name but front desk check-out helped us with baggage, some great information, etc. Great ending to trip.
Bob, Thank you so much for your Feedback. We are glad you enjoyed your stay with us and we are looking to see you again in the near future :)
In Nashville for three days. This hotel was a perfect location for our needs. Yes it would have been nice to stay right in downtown but the hotels are so expensive in the downtown area. This was an easy commute into the downtown area and even easier commute out of the city. Quick access to airport. Extremely quite area full of other hotels. Rarely heard the plane flying over so don't worry about the noise from the airport. Very nice staff, ok breakfast. 2-3 people working at the breakfast to refill your juice or help in any way they could. We did not use it but they had a shuttle $10, that would take you downtown. Parking downtown, make sure you checkout the garage prices. First day $30 for 10 hours. Second day we found one right next door. $20 for the day!
Very poor airport shuttle. Had to wait 45 minutes then the driver never got out or helped with luggage. He only had 3 passengers in the extended van and suggested we take the the next one after waiting so long.
Dear tkdiver1, We sincerely apologize for the inconvenience you faced. I am glad to hear the hotel was nice. The airport shuttle is operated by a third party company. We will be sharing your thoughts with them and ensure this doesn't happen again. Sincerely, Akhila Sheth General Manager Best Western Plus Nashville Airport Hotel
Staff was friendly and helpful. The hotel was clean with plenty of open space. The decor through out the hotel from the lobby to the rooms was clean and beautifully put together. Internet was fast, cable had more channels than most hotels, and ice and vending machines were located close to the rooms.
Dear Rzabka, What a wonderful review! Thank you so much for taking the time to leave such a detailed review about your stay. We sincerely look forward to seeing you again. Best, Akhila Sheth General Manager BWP Nashville Airport Hotel
My favorite hotel in this area. The beds and linens were great. The bathroom was very clean. The staff was friendly, welcoming, and helpful. The breakfast in the morning topped off my stay. Overall my expectations were exceeded.
What a great review!! Thank you so much for taking the time to write such a wonderful review. We truly appreciate your business and look forward to seeing you again during your next visit in Nashville.
We stayed at the Best Western Plus near the Nashville airport on arriving into town. The staff was helpful and friendly. The hotel was clean and well appointed. We picked up friends at the airport and the best western was very convenient for getting them as they came in on 3 separate flights.
Dear Cyndi C, It truly is our pleasure to assist you and your friends. Thank you so much for taking the time to write a review about your stay. We look forward to seeing you again during your next visit to Nashville. Sincerely, Akhila Sheth General Manager BWP Nashville Airport Hotel
We enjoyed our stay here for the night. The room was spotless and nicely furnished. Beautiful flooring and carpeting in the room. The bed was super comfy. We had a 4th floor room right next to the elevator and wondered if it was going to be noisy, but the room was actually very quiet and we slept very well. This hotel has a dedicated breakfast dining room, and provided a really nice breakfast with lots of selection, and the staff member tending to breakfast was very helpful and attentive, offering coffee and drink refills while we sat and enjoyed our food. All of the staff was friendly and helpful. I would recommend this hotel to anyone.
Dear EKRN, Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your business and your kind words. We hope you consider staying with us again during your next visit to Nashville. Sincerely, Akhila Sheth General Manager BWP Nashville Airport Hotel
I'd absolutely come back, and recommend this hotel to any that need to stay in this area. The room was immaculate. Bathroom was perfect. The only issue was that the eggs weren't good, and the breakfast meats weren't hot enough. Otherwise, do yourself a favor, and stay at this hotel.
I typically choose either Best Western or Hampton Inns when traveling, and this Best Western was definitely the best choice for Nashville. The hotel is very well managed and maintained, and the staff went out of their way to make me feel welcome. The location is also superb; only 5 minutes from the airport and a 5-minute walk to Darfon's, one of the best-rated restaurants in all of Nashville.
My husband and I spent two nights here on a trip to Nashville and East Tennessee. It was a nice stay. The staff were all very friendly and helpful. The room was spotless and even smelled clean. The indoor pool was a good size and we were pleasantly surprised to see it was open until 11pm. We also felt that the breakfast was definitely a step above similar hotels. Bravo!
Thank you so much for leaving such a kind review. We are happy to hear you enjoyed your stay with us. We hope you consider staying with us again during your next visit to Nashville.
We stopped on the 30th of April, service at front desk was great, very helpful. The smell of the hotel was so clean and fresh. The breakfast was delicious, all fresh and tasty. If we go back to Nashville we will definitely stay there again!
We love to hear the magic words of "We will definitely stay there again!". This is what we aim to hear. It will be our honor to have you back at our property again. Thank you so much for taking the time to leave such a wonderful review!
This hotel looked like it was brand new. The decor was beautiful and very modern. It was well lit outside and parking felt to be in a safe location. Beds and linens were clean and comfy. Breakfast offerings were expansive. There were whole meal offerings or grab and go as well. All of the staff we encountered were friendly and helpful. We did not use the pool but it looked clean and was a really neat indoor-outdoor design (as the seasons allow) that I've never seen before.
What a review! "Excellent, Clean & Friendly" are the terms we aim to provide and we are glad we were able to do that for you. Thank you so much for taking the time to write such a wonderful review. We hope you consider staying with us again during your next visit to Nashville.
Not many options for good dining nearby-mostly fast food. Lots of traffic in the area. Staff was professional, hotel clean. Room flooded 3 a.m. due to leaking sink faucet. I was moved to another room the next a.m. but right next to a busy elevator and all the loud chatter etc that accompanies that location Hotel rated as BW Plus but not in the same category I am used to experiencing with other BW Plus locations. It was just average.
From the time we pulled into the lot, checked in and got to our room, we were very impressed. We wanted some pizza for dinner and the young man that checked us in not only made a great recommendation, but gave us a menu and printed out directions for us. The hotel was recently renovated and was very clean and comfortable. I use Best Western a lot, and this was by far the nicest we've stayed at.
Dear Wes A, Your review is music to our ears! Thank you so much for taking the time to write such a wonderful comment about us. We do strive for the best. I hope you consider staying with us again during your future visit to Nashville. Sincerely, Akhila
Room was very nice, bed not so comfortable. Also, we had reserved two rooms next to each other which they were unable to accommodate as well as our request (well in advance) for a room with two queen beds. Breakfast was delicious with a wonderful attendant named Laurie. Elevator and pool were out of service during our visit. Oh well. The location was perfect for the wedding we attended at Two Rivers Mansion. Hotel staff were friendly.
Dear Neb B, Thank you for taking the time to review your stay. We sincerely apologize for the inconveniences you faced during your stay. The pool does get shut down if there are thunderstorms and lighting involved. Our outdoor and indoor pool being connected makes it very unsafe to be in. I hope you see them as an isolated incident. However, we are glad to hear the location and friendliness of staff was satisfactory. The Elevator has been fixed since your stay and we hope you will consider staying with us again. Sincerely, Akhila
Bathroom had not been mopped for a long time. Stains. Bed had hair in it. Reservation was lost. Wanted me to change rooms to a lesser room on the 4th day of our stay. I left my NASCAR jacket in the room and of course when I called they couldn't find it. I know it was in the room as we took the luggage cart to the car and no coat was on the cart. All 4 of us could not remember it on the cart. Breakfast was same all week and eggs must have been powdered. Bacon/sausage was cooked and hard.
Dear O5846WZjohnh, Thank you for taking the time to share this feedback. We are very sorry to hear that you were not satisfied with your stay and would like to offer our apology for the inconvenience you experienced. Please know, we carefully review all guest comments and use this to make changes and improvements throughout our hotel. We have looked for your lost item and have not found it to be located at our hotel. Again, thank you for the comments. We hope you can view this as an isolated incident and feel confident in choosing Best Western Plus for your future stays. Sincerely, Akhila
I was looking for a hotel in Nashville and had 3 requirements: clean, under $150/night with taxes, and very close to the airport. The Best Western Plus Nashville Airport hotel is all three! We arrived on a very late flight at 2am and took a quick uber to the hotel. It is brand new and has a modern and welcoming lobby with cool furniture and mood lighting. Complimentary continental breakfast is included and got us refueled the next day just enough so we could set out to move to our next location of downtown Nashville, about a 15 minute cab ride with traffic. Will definitely be returning to this hotel next time I fly in to Music City!!
This is music to our ears! We are thrilled to hear that we met all three requirements. We look forward to seeing you again. Thank you for taking the time to write such a wonderful review.
I had a very pleasant stay here and staff is the best I have every had to pleasure to deal with. I will stay here everytime I visit Nashville from now on it's like coming home. We visit Nashville every Thanksgiving this was a specail trip and we wanted to try a new hotel we loved it clean friendly and great location. And the pretty lights outside cute!!! Cant wait to see what they do for the holidays! Breakfast was good only thing I would request is maybe a night stand for my phone; but I'll definately be back. Clayton Miller
Honorable mention, Akhila, Ana, Sheryl, were all outstanding Hosts behind the desk. The girls fixing breakfast were great too but I didn't get their names. We were new to the area and they were so helpful with where to go, what to do, how to get there, and places to eat. Always with a smile and ready to help and so pleasant. I highly recommend anyone to stay her. They have a wonderful breakfast and free rides from the airport and back. Room are updated and beds are very comfortable.
Spent a few nights on business at this hotel. All the staff were friendly and accommodating. One even helped us pull a prank on a friend. The room was clean and spacious. The pool was clean. It was quiet. I would stay at this hotel again anytime!
They can do better than this. recently became BW members due to our satisfaction with their model and services, and this is our least favorite BWP so far. Noisy second floor, and the food quality is lacking.
After a terrible and stressful experience with our flight being canceled we were given a voucher for this hotel. Expecting a cheap kind of motel voucher, I was surprised to find that the place was very clean and accommodating. We told the young lad Cordel at the front desk about our airport experience and were met with open arms. It was a nice refresher after our fiasco with the airlines. If we ever come back to Nashville we'll keep the place in mind.
I parked my car on 1 April and caught a shuttle at 430am due to a morning flight. I arrived back from my vacation on 8 April 2017 in the afternoon. After picking up my luggage and going to the hotel pick up section on the curb outside the terminal, I called Best Western Plus for the shuttle. I was told they will call the driver and he should be there momentarily. My wife waited patiently for 35 minutes. No shuttle appeared with the Best Western Plus logo on it or even stopped to see what we are waiting for. Patience is a virtue I have as a current 28 year serving active duty veteran. I called Best western Plus back and the representative at the hotel stated that the driver had come and left and that I must have been in the wrong place. I responded that I called from the actual place and have not left and no shuttle stopped for my wife and I. The representative then to my surprise got loud like I was making this up. Then, she asked if a van with a decal stating driver service on the side stopped. I told her I was looking for Best Western Plus because I was not told anything else nor did my reservation state another service provider for the shuttle. She then insisted that she told me. My wife who was standing beside me heard both conversations. It was unreal that she wanted to put the blame on me. When the driver finally appears, I notice that this same driver was parked a little ways back from the spot when I made my first call, but he never got out his vehicle to see if any passengers were even looking for him. I have worked in the customer service/ business arena for more than 28 years. i am qualified to be a regional manager and trainer. I have not experienced such poor customer service from a hotel representative in my career. I am not sure if she was stressed from her workload or what. I highly recommend that if you fly out of Nashville airport that you pick a different hotel to park your car. Pick a hotel that has a shuttle that carries the hotel's name. I have no issue with one stop parking. My issue is with Best Western Plus and their customer service.
Dear oohsixman, Thank you for your review. Please accept our sincere apologies for the lapses in shuttle service that you experienced. We obviously failed to deliver the quality of service we work so hard to achieve and appreciate you bringing this to our attention. We certainly understand how these inconsistencies may have impacted your overall stay and do hope you will one day allow us the opportunity to regain your trust and confidence. We will use your experience as a tool for additional training and ensure it won't happen again. Please reach out to me directly if I can correct this for you. Sincerely, Akhila Sheth General Manager Best Western Plus Nashville Airport Hotel
Excellent staff; clean and modern rooms. Front desk reception, young lady named Joy, was particularly welcoming and accommodating. Would definitely stay here again. Great stay in Nashville area--good value.
We are thrilled to hear you had an exceptional stay! We strive to provide the best at all times and would love for you to visit our hotel during your next visit to Nashville.
Stayed for my sisters 21st birthday. Awesome place. Clean, staff was friendly and no issues what so ever. Will definitely stay there again when I travel to Nashville. The rooms were perfect, spotless and even smelled clean. There were 2 pools and the whole environment was awesome. Would recommend to everyone.
We are thrilled to hear your stay was awesome! We hope to see you again at your next visit to Nashville.
My daughter and I stayed here on each end of a vacation flight. We were able to leave our car in their well-lit lot and received excellent transportation to and from the airport. The rooms are clean and comfortable, with microwaves and mini-fridges. Breakfast is average hotel fare. USA Today was a very welcome touch. We were exhausted and didn't leave today until 12:00 checkout, and no one bothered us at all. We will definitely stay here again!
We stayed at the Spring Hill Suites the previous night. We paid more money and received far less. We were pleasantly surprised when we stayed at the Best Western Plus for a lower price and overall a better experience.
We are so thrilled to hear that you have enjoyed your stay. We aim to provide the best service possible. Please stay with us during your next trip to Nashville.
This was a very nicely redecorated hotel. Staff was very nice at check in. Helpful and Quick. Teens liked the breakfast. Pool was open, outdoor area was closed(Nov. Weather) Room was clean and set up nicely with bathroom area off to side. Gave a little more privacy then average rooms. Outside noise was only here or there in the hallways.. Family Friendly. Did see a service dog in Hotel. This is very close to Airport, 15mins from Downtown. There are Trolley Services/Bus Services that pick up at Hotel. There is also a Map/Guide area to the right of lobby in a nook with brochures to places to visit. We highly recommend to do the Old Town Trolley/Bus. Our Drivers were excellent and information was fun. We tipped each one. Places to Eat. Recommend Puckett's. Little on expensive side, but very family friendly.
Very nice hotel with a friendly staff and great breakfast. We would definitely stay vere again. Room was pretty and veds were comfortable. There was plenty of water pressure and a nice tv. Location was great too.
Thank you for your kind review regarding your recent stay with us. I am happy that you enjoyed your stay and would stay with us again.
I had a pleasant experience during my stay at Best Western Plus in Nashville, TN while attending the 2016 INFORMS Conference. The people were very friendly. The room was very clean, spic and span. I will certainly stay here again. It is very close to the airport and also close to downtown Nashville.
I am thrilled that you enjoyed your visit for the 2016 INFORMS Conference. We look forward to having you stay with us again. Thank you for your kind review.
I stayed hear when visiting for the Beyonce' concert and had such a good experience, I decided to stay again during my Veteran's Day weekend visit. I booked my room on Expedia with ease. The room was $159.99 a night. $374 with taxes. The first stay in October was great! They also have free parking. They also have a nice variety of foods for a quick breakfast daily. The visit this past weekend would have been great had there not been an additional $10 charge. The room was nice, spacious, and comfortable. When looking for a hotel in Nashville most were $300 a night or more, which was a little ridiculous to me. This hotel received 4 stars due to the additional $10 charge and inconvenience of having to wait for Abraham to call a manager to help him fix the problem. I had to show him my email showing the subtotal and total with taxes for the room. I explained to him that I had stayed there before and had not had this problem. He attempted to explain to me that I needed to pay an additional tax. When I refused, he told me to leave my name, email address, and phone number so he could contact me after the problem was fixed after I paid with cash. I told him I needed something in writing since I paid with cash and not a credit card before departing the hotel. He gave me a print-out showing the amount of cash I had given him. After leaving, he called me about 20 minutes later to let me know the problem had been resolved. He also emailed me an updated receipt. I was never informed what the problem was but it was resolved. Other than the additional charge, I highly recommend this hotel for a reasonably priced stay.
Thank you for your kind review of our hotel. I am glad to hear that you had a great experience and came back to stay with us. I am sorry about the issues you faced and will address them with Abraham. I hope that you will come back the next time you're in the area. We appreciate you recommending our hotel to others.
Rating would have been an overall 5 had the bed been a bit more comfortable, quite hard. Staff was very polite and professional. Hotel was very nicely decorated and up to date. Will definitely stay here again when visiting Nashville.
Thank you for your kind review regarding your stay with us. I am glad you plan to come back when you are in Nashville. We will do our best to make your next stay an overall 5.
Beautifully renovated facility! Gorgeous wood sliding doors in the breakfast area, modern lobby, floating lights behind the mirrors in the bathroom - such a refreshing place to stay the night. Very convenient to the airport, with several dining establishments in the neighborhood.
I am so glad to hear that you liked the modern decor of our hotel. Thank you for taking the time to give us a kind review. We look forward to having you stay with us the next time you're in the area.
Breakfast was under par for continentals. Lighting in bathroom & mirror was way too low. Felt like a medical facility decor in the room. Only good thing was the mattress, but our friends in another room said they had one that was limp. OVER priced for what you got by at least 30%
Hotel completely renovated. Nice and clean. Room was very comfortable! Never heard the planes though airport is less than a mile away. Friendly staff. Continental breakfast was not the best but quite decent!! No complaints!
I am glad that your room was very comfortable and the airport noise was minimal during your stay with us. I am sorry to hear that breakfast did not exceed your expectations. Thank you for taking the time to review our hotel and give us feedback to help us improve. We look forward to having you stay here again in the future.
We came to town for a wedding. We have stayed at other budget hotels in the area, and this one was much nicer than any of the others (LaQuinta, comfort inn, holiday inn). It was nicely decorated with modern touches and it was clean. The breakfast area was nice and large, and the buffet breakfast items were good.
I am glad to hear that you enjoyed your visit for the wedding. Thank you for your kind words about our decor and breakfast. We hope that you will stay here again the next time you come to Nashville.
Was very pleased with the assistance provided by the staff as well as the cleanliness of the room. The bedding was nice because the "bedspread" was one that you could tell they washed after each use. The breakfast area was very pleasant.
Thank you for your kind review regarding your stay here. I am happy to hear that you were pleased with our assistance and cleanliness. We take cleanliness very seriously here. I look forward to having you stay again the next time you're in the area.
I haven't stayed at a Best Western in the while and I must say I was pleasantly surprised. Nicely appointed rooms in which the bed was very comfortable and slept great each night. The breakfast had a nice variety and very helpful staff. Would definitely stay here again.
I am happy to hear that you enjoyed your bed and slept well while you were here. I look forward to having you stay again the next time you're in the area. Thank you for your kind review of our hotel.
I got in late and was just sleeping and leaving in the morning. Good price but as it seemed to be their discounted room, it had stained carpeting, a view of the outdoor air conditioning units and a squealing bathroom fan.
I would like to apologize for the condition of your room. I will look into it so that it can be repaired. Thank you very much for bringing this to our attention and taking the time to review our property. Next time you are in the area please come see us.
I booked a room here because the two hotels in the area where I normally stay near the airport had increased their rates to the point it was time to reevaluate. It was less expensive than the other two (still a bit high); however, it was a nice surprise. Large, clean rooms, pleasant check in, adequate breakfast ( are any motel breakfasts really that incredible anymore? ). One to consider.
It is so nice to hear that you were pleasantly surprised with your stay with us. We hope that you continue to choose our hotel when you are in the area. Thank you for your kind review.
I was pleasantly surprised with the hotel decor and the size /set up of the room and my stay was comfortable and hassle free. The staff was very pleasant and responsive all my needs during check-in and throughout my stay.
I am so glad that you were pleasantly surprised and that your stay was comfortable and hassle free. I hope that you will come back very soon. Thank you for your kind review.
We brought our High School Band program to Nashville for a competition. We needed an overnight stay for approx. 160 teenagers and about 30 adults. The staff was above fantastic! The folks I worked with to get all the logistics in place could not have been more helpful. Akhila calmed my nerves in the beginning, and then Joy was just as fabulous, with all the details. Every need was meet, the breakfast area was stocked with several great choices and items. The staff worked exceptionally hard to keep up with demands from hungry teenagers, and did a fantastic job. I am thrilled beyond measure with the job the entire hotel staff did to accommodate us. The hotel itself, was neat clean, fresh. The beds were comfortable, and all the necessities were available. We would definitely stay here again if we do the competition again. The only thing was the price could have been a bit less. But they earned every penny.
Thank you for your wonderful words regarding your stay with us. We were thrilled to accommodate your marching band. We were happy to calm your nerves and help you get the stay planned out. Hopefully you do the competition again and stay with us.
We stayed here for one night on our return trip from Florida. We chose Nashville based on getting a good night of sleep and still making it home in two days. Since hotels in Nashville are little higher priced, this was not the ideal location. We felt we paid more than necessary. That being said, the hotel was fine. The beds were clean, the staff was friendly, and the breakfast included a variety of good options. We would stay here again if we had to, but we will likely avoid staying in Nashville if possible.
Thank you for taking the time to review our hotel. We are glad that we were able to accommodate you. We are sorry that the price did not fit your needs. We hope that if you plan a Nashville trip you will come back to see us.
Everything about this hotel is excellent.. The best part was the shuttle to the downtown area. The cost is only $10.00 per person round trip which is an excellent value. No need to worry about trying to find parking.
We are glad that you had an excellent stay with us. We are happy to suggest the third party shuttle service downtown. We are excited to have you come back and stay with us soon.
Nashville was a layover for my trip to Oakridge, and Jackson to teach some certification classes. The location along I-40, and it's Proximity to the airport, were very convenient to my schedule. I would definitely stay at this hotel again if I am in Nashville.
Thank you very much for your kind review regarding your recent stay with us. We are glad that our location is convenient for you. We look forward to have you stay with us again in the future.
We booked one night , arrived early was met by a very friendly receptionist who made sure we were able to check in early, the hotel is very clean and modern, we made use of the pool and had a couple of hours relaxing before we made use of the taxi service the hotel arranged for us to take us to downtown at only $10 return trip this was amazing value door to door service. The rooms are spacious clean and has every thing you could need, coffee is available free of charge 24 hours a day in the reception , after a great night sleep we had one of the best breakfasts ever offered for free in a hotel, so much choice from fresh make your own waffles to biscuits and gravy, ( not something I tried) but the bacon and eggs were delicious All the staff were very pleasant and friendly with nothing being too much trouble If ever your looking for a great location two minutes drive from the airport, offering great service for a great price this is the place to stay ?? I would definitely book here again
We are so glad that you found us. Thank you for your great review of our property. We are happy that you got to enjoy the pool, shuttle service, and of course the coffee and breakfast. We look forward to having you stay again anytime you're in Nashville.
I was expecting better since the price was kind of high for our 6 night stay. The room had mold and beds are very hard! The staff couldn't recommend and good restaurants in the area and there was no microwave in the room as promised.
Thank you for taking the time to review your recent stay with us. We would like to apologize for not exceeding your expectations. We are working hard to correct the issues you faced during your stay. We hope that you will give us another chance the next time you're in the area.
Spent a week at this hotel and loved it. Room was cleaned everyday and spotless. Staff at front desk amazing. Always that good morning, have a nice day. And not robotic, lifted there heads and looked at us. Great tips from them on the city. Told us about a shuttle service which we used many times. Take you to Broadway area for 10.00 per person return.
I travel to Nashville frequently to work trade shows and conventions. As a female traveling solo, I need a safe place to return to at night. This hotel is in a great location (just 10 minutes from downtown). I usually cover my own expenses and this price is in my budget. The rooms are clean and well maintained, staff is friendly and helpful (gave me an early check in). Housekeeping accommodated my request for late maid service (after 3:30pm). Breakfast was very good for a "self service" type of offering. I liked that I could go for a walk around the area (business/hotel park) on sidewalks and felt safe. Many restaurants from fast to moderate to upscale within short drive or walking. I have tried several hotel in this area and this is my choice for future stays. Love that pool is indoor/outdoor..
Friendly staff, good breakfast. Facility is nice and clean. Rooms are newly redone and lovely. Nice linens. Close enough to activities and sights in Nashville. A bit noisy when the flights start leaving from the airport at 6 am!!
Hotel is located 5 mins from Nashville airport and 15 min from downtown Nashville. Local shuttle service can be pre booked to pick up/drop off at airport and also to get to downtown Nashville. $10 return trip to downtown and runs until 2.30 am which is excellent. Hotel recently refurbished to a high standard with very clean comfortable rooms, queen beds, good bathroom. Rooms have fridge and tea/coffee making facilities. Complimentary coffee also available from machine in lobby. Breakfast is included in the price and has a really good selection available including waffles, eggs, bacon, cereal, fresh fruit, yoghurt, pastries. Definitely would recommend this hotel if you are thinking of a trip to Nashville and do not want to pay downtown hotel prices.
We are happy to hear that you enjoyed your stay. We are glad to provide a hot breakfast and refer the shuttle service. We look forward to having you stay with us again the next time you're in the area. Thank you for taking the time to give us a kind review.
Good location, very nice, accommodating, clean room, friendly and helpful front desk personnel, great breakfast area and delicious food. Though did not use the pool, was neat, indoor flowed to outdoors. Close to an excellent restaurant. Good parking area. Yes, would stay there again.
We are glad that you found our location nice and accommodating. We look forward to your next visit. Thank you for your kind review.
We stayed here one night before flying out the next day and had a nice stay. They have a free shuttle to the airport and there is a shuttle that will take you downtown for $10 per person round trip which is very convenient. It is run by Monarch and runs every hour. There is free hot breakfast that runs until 9:00 am on weekdays. I wish it would have run until 10:00 am like other hotels we visited while on vacation. All in all it was a good hotel and we would stay here again.
Thank you for your kind review of your recent stay with us. We are happy to provide the shuttle to the airport. I am glad that you enjoyed your visit. Thank you for letting us know about the breakfast times. We are always looking to improve. We look forward to having you stay again the next time you're in the area.
This location is AMAZING. So clean, so comfortable and the plus side? it is only 3 minutes from the airport with a 4:30am shuttle. Will definitely be choosing this place on any business trip I have to make in the future.
Thank you for your kind words about your recent stay with us. I am absolutely thrilled that you enjoyed your visit so much. We are looking forward to having you stay with us anytime you're in the area.
All hotel staff very friendly and helpful. Room was quiet, clean, and bed was comfy. Hotel is very convenient to airport. Has free shuttle to and from airport. Hotel also has van access for downtown area(Broadway). Fee is $10 round trip per person. Very worth the $10. Would definitely stay here again when in the area.
Thank you for your kind review of your recent stay with us. I am thrilled to hear that the staff was friendly and helpful. We look forward to your next visit!
Nice hotel very clean and updated. Friendly staff Joy was awesome she told us places to eat and how to get to many locations. Quick check in. Great price. Had indoor/outdoor pool never saw that before. Breakfast was good hot/cold choices change it up each day. I would recommend staying here it is a great hotel in a quite area with shuttles and food with in walking distance and a Kmart for other needs. Won't be disappointed it's very nice and a good rate..
Thank you for your kind review regarding your recent stay with us. I am so glad you enjoyed yourself and would recommend us. We look forward to having you stay with us again the next time you're in the area.
Overall the hotel was very nice. The front desk staff were very friendly and helpful. They went above and beyond to ensure we were enjoying our stay and greeted us every time we entered or left the building. They even called up to our room to check on us after a few hours. It is apparent that they have just completed a renovation and some areas they are still working on, however, it did not affect us in any way. The room did have a bit of a damp feeling to it, so the AC system must still be an old system. We did have one major issue with the shuttle back to the airport. We waiting nearly 1 hr for the shuttle driver to arrive, despite several calls from the front desk lady. We then had to rush through the airport and were cutting it close to board our flight. So just be cautious...you may not want to depend on the complimentary shuttle to/from the airport.
Thank you for your kind review of our hotel. We would like to apologize for the long wait time for the shuttle and for the dampness in your room. We are thrilled that everything else with your stay was good. We look forward to your next visit.
This hotel had comfy room, clean, good typical hotel breakfast. The location is super close to everything. The price is inline with others in the area, and it's was a great stay. The sink & tub drained and the water pressure was good.
Thank you for your kind words regarding your recent stay with us. We are thrilled that you enjoyed your stay and the location was convenient. We look forward to having you stay with us the next time you're in the area.
Stayed at this location for three nights. We found the staff to be incredibly friendly and helpful. The location is very convenient being five minutes from airport and fifteen to downtown. The hotel is clean and updated. You did hear some airplane traffic but with the ac on it wasn't bad. The room was a bit smaller than I was anticipating but it did the trick for what we needed. My only real complaint was that the mattress was very firm. I was quite uncomfortable but my husband slept great, so this is more personal preference.
Thank you for your kind review of your recent stay with us. We are sorry to hear that you weren't happy with the bed, but glad your husband enjoyed it. We are happy that the rest of your stay was nice and convenient. We hope that you will stay with us again the next time you're in the area.
This hotel was great. The staff was very nice, The breakfast food was hot and fresh. The location is near the airport and we were not bother by the any noise from the planes, You are less then the 10 minutes to the Opry or to downtown.,
Thank you for your kind review of our hotel. We are happy that your stay was great and convenient. We hope to see you again soon.
We came to Nashville Best Western Plus for my pre-birthday getaway and LaborDay wkend. The front desk clerk was very nice . We originally set it up for a 2night stay, but decided to stay another night. That's how great this hotel was. A great location, close to everything. Had a blast and will definitly be back.
Thank you for your kind words regarding your recent stay with us. We are thrilled to heat that you had a great get away for your birthday. We look forward to having you stay again the next time you're in the area.
I stayed here for two nights in August. This place was so clean, and beautifully decorated. It was quiet and the beds were very comfortable. They have a great pool for families. They are also conveniently located to the airport and several restaurants and stores. While staying there, one of my kids was sick, and several of the staff went out of their way to be helpful in my situation. This is just an overall great property with employees who take pride in what they are doing. This is definitely the place to stay!
Thank you for your kind review of your recent stay with us. We were happy to assist you when your child got sick. We are thrilled you enjoyed the pool. We look forward to having you stay with us the next time you're in the area.
Me and my boyfriend stayed here for 3 nights and it was wonderful. We drove from Michigan and got there around 12pm and they allowed us to check in 3 hours early. Breakfast was great and the pool was beautiful. I would definitely recommend this place to anyone.
Thank you for your kind review of our hotel. We were happy to provide you an early check-in. We are thrilled you enjoyed the breakfast and pool. We look forward to having you stay with us again in the future.
We were so impressed with the cleanliness throughout the Hotel and the grounds. Loved the pride you showed in maintaining everything so beautifully. We were so thankful for the excellent customer service we received. The location was perfect for getting around and there were instant rides available to take us everywhere we wanted to go. Thank you so much for your great hospitality you truly were the best! Jodie
Thank you for your kind review regarding your recent stay with us. We are thrilled you enjoyed everything. We look forward to having you stay with us the next time you're in the area.
Stayed here for three nights during a trip to Nashville. The staff was friendly and accommodating. The hotel is reasonably newer, having been rebuilt. There was some AC water leakage on the floor near the AC that extended out about three feet. Other than that everything was great, clean rooms, good working AC and an impressive breakfast buffet that was fully stocked.
Thank you for your kind review regarding your recent stay with us. We are happy to hear that the staff was friendly and accommodating. We would like to apologize for the AC leakage. We will use this information to make your next visit better. We look forward to having you stay with us again in the future.
the Hotel Staff was extremely friendly, we rode our motorcycles and the staff was very helpful in parking, the rooms were amazing, reserved the Executive King Suites, facilities were wonderful , shuttle service offered to Music Row, Staff on the Shuttle bus was funny and happy to see you,
Thank you for your kind review of your stay with us. We were glad to assist you in parking with the motorcycles. We look forward to your next visit.
The hotel staff was extremely helpful with additional items we requested for the stay of just one night. The hotel was clean, the pool was clean, it was a quiet peaceful rest. We only stayed one night, but it was a pleasant stay.
Thank you for your kind review regarding your recent stay with us. We are thrilled to hear that the staff was extremely helpful and that the hotel was clean. We are glad you got to enjoy the pool and got peaceful rest. We look forward to having you stay with us the next time you're in the area.
Nice hotel better than average breakfast good location near shopping and airport. Parking can be a bit of a challenge if you out late. Staff is very courteous and the beds are comfortable. Good variety of cable TV options when the weather is not so good
Thank you for your kind review of our hotel. We are glad that you enjoyed your stay. We look forward to having you stay with us again in the future.
This hotel is fantastic! It is a very stylish and updated hotel that offers exceptional front desk service, a good complimentary breakfast, 24 hour coffee and tea, a fitness room, outdoor/indoor pool, complimentary shuttle to and from airport (a quick 10-15 minute drive), and the best part .... an extremely affordable Park and Fly plan for just $5.00 a day. That's right .. $5.00 a day and you can you leave your car at the hotel while you are away in their well lit and security camera monitored parking lot. When you return just call the hotel from the airport and they will send a shuttle over to pick you up and bring you back to your car and you are on your way. The rooms are comfortable. We had two queen beds they were comfy and the bedding was crisp and clean. The room also had a small frig and coffee maker. It is conveniently located off of Donnelson Ave where there is plenty of places to eat or shop for last minute items before your journey begins. I will stay at this hotel every time I am traveling from Nashville as I live two hours away. What a great way to travel well rested and stress free.
Thank you for your kind review regarding your recent stay with us. We are happy to provide affordable parking and complimentary shuttle service. We are thrilled that you enjoyed your stay and the amenities. We look forward to having you stay with us anytime you are in the area.
The staff was very friendly. My room was nice I had the King size bed. TV had a lot of options. It was close to the convention center that I needed to go to. Down side the access road is tore up good, with no signs of it being repaired, so getting in and out was rough at best. Positive was the fact there was several places close to eat at. I ate at the Shoneys that was close by. I would stay again. It is great price for those on a budget.
Thank you for your kind review regarding your recent stay with us. We are happy to hear that you enjoyed the hotel and local attractions. The access road has been repaved now. We apologize for the inconvenience. We look forward to having you stay with us again in the future.
We have just started to stay at Best Western Plus hotels. We only stay if it is a plus. Most have been clean, good bedding and friendly staff. This one met those qualities as well. Our only complaint was that the air conditioner was just not working. We got there late and just dealt with it rather than complain. The room also had a very musty smell which I think was attributed to the air not working correctly.
Thank you for taking the time to review our hotel. We would like to apologize for the inconvenience of the air conditioner in your room. We would have happily fixed it for you. We hope that you give us another chance the next time you're in the area.
The place is awesome... Recently renovated and really retro feel. But the staff really need customer service skills! I called and phone rang and rang and rang then it picked up and hung up!! I called back and was put on hold (this was around 330 so I'm sure people were checking in and it was busy) Then employees were eating in the breakfast area which is fine but they mostly ignored me when I walked by.. One how are you doing so I turned around and she made it clear she wasn't talking to me but another male worker that walked by. Guess I should have known lol we don't ever get room cleaned unless it's every 2 or 3 days, I just straightened up my self and take garbage to one of ladies in the hall. (White girl short hair). I being me was all friendly asking her where I could put this and how she was and she just stared at me like I had a 3rd eye and took it out of my hands completely ignoring me. I will stay again though because the place is convenient and very nice. But I will write reviews about the staff each time and maybe they will get better? Being in the hotel management for years I know how much a pain some guest can be at times (I'm sure they get some doozys here) but my personality is very friendly and respectful to everyone and there is no since in bad hospitality when u have a guest like me. Oh and though the 2nd shift lady did hang up on me she did have a smile every time I seen her after I checked in.
Thank you for taking the time to review our hotel. We appreciate all the information you have provided about the staff. We as an entire staff would like to apologize for not exceeding your expectations of your stay. We will be addressing all the issues you gave us. We look forward to changing your mind about our staff on your next visit.
This hotel has only been a Best Western since February 2016, and the job they did remodeling it was fantastic. Everything from the exterior to the rooms, to the lobby are just about perfect. In talking to the staff, they all seemed proud of where they worked, and for good reason. Everyone was so friendly and helpful. We stay in Nashville every year, and it was so nice to find a hotel as clean and such a good value. The true test will be if they can keep it up over the long run. I sure hope they do, and will definitely stay here over and over, and recommend it to everyone.
Thank you for your kind review of our hotel. We are just thrilled that you love the renovations. We as a staff are all very proud of our hotel and love to take care of you. We look forward to seeing you as often as possible.
What a great hotel! Friendly staff! Great decor that is modern but still sticks with the Nashville feel. We loved the indoor/outdoor pool. Our room was tastefully decorated and a neat layout (king suite). Only negative I can think of is that the breakfast area didn't fit everyone. We had to stand around to wait for a table to open up, otherwise breakfast had a good variety and I felt I could eat healthy. I will definitely stay here again if back in Nashville!
Dear Kelly H, Thank you for your kind review of our hotel. We are just thrilled that you liked the decor and pool. We appreciate your comments on breakfast as we are always trying to improve our hotel. We would love to have you stay with us anytime you're in the area.
I was very pleased at the appearance and overall quality service given to me an my wife during our stay. We were treated exceptionally well! The price was very affordable. The breakfasts served were awesome! I would recommend this BW Hotel to everyone! It is easily accessible to downtown Nashville and it is located near many restaurants.
Dear Clifford H, Thank you for your kind review of our hotel. We are thrilled that we exceeded your expectations and were treated so well. We are also glad to hear that breakfast was awesome. We thank you for recommending us and look forward to having you stay with us the next time you're in the area.
I waited until the day of a Concert in Nashville to book our Hotel. The price was very reasonable. The room was immaculate and very spacious! They have free hot breakfast and FREE coffee in the lobby, which I love! The sheets and pillows were so soft and comfy. Best of all, 12:00 noon check out! I would highly recommend this Hotel!
Dear JoelVS, Thank you for your kind review regarding your recent stay with us. We are happy to hear that the room was immaculate and spacious. We are glad to offer free breakfast and coffee. We are also happy that the 12 check-out time was best for you. Thank you for your high recommendation. We look forward to having you stay with us again the next time you're in the area.
This hotel is newly renovated and very clean. Water pressure was good, drains worked well, air conditioner was quiet and thermostatically controlled. Lights were bright enough to read by and it has ample, easy to get to plug ins for all the devices we need to charge each night (phone, tablet, camera, etc).Location is near airport and freeway but soundproof enough to block any noise. Staff was courteous and efficient.
Dear kay a, Thank you for your kind review regarding your recent stay with us. We are happy to hear that all equipment was in working order during your stay. We are also glad to hear that the noise of the area was minimal inside the building. We look forward to having you stay with us again the next time you're in the area.
While driving into Nashville I booked a night here through Hotels.com and when we arrived and tried to check in the dates they had in the system were not correct. Hotels.com gave us a hard time with changing the dates back for tonight and when they finally said they would they were charging an additional 80 something dollars. We had been on the road for about 13 1/2 hours and all we wanted to do is get some rest. The hotel agreed to cancel (since the date in their system was not for another 2 weeks) and when the wonderful young lady at the front desk saw all the trouble we were going through she helped and got us booked in and made everything such a breeze. What was starting to feel was going to be an awful end to our night ended great! Upon entering the room it smelled great. It was very clean and was beyond what was expected. Great customer service!
Dear sgarza10, Thank you for your kind review of our hotel. We are thrilled to hear that your bad experience with Hotels.com turned into a good experience with us. We are happy to provide great customer service and clean rooms. We hope to see you again the next time you're in the area.
This was a nice hotel. The shuttle to downtown was only 10 bucks roundtrip and super convenient. Property was clean. Pool was nice. Weight room was adequate. Would definitely stay again! The front desk employees were nice and helpful as well.
Dear James G, Thank you for your kind review regarding your recent stay with us. We are happy to hear that you enjoyed your stay. We are glad to provide a clean property, nice pool and weight room. We all look forward to having you stay with us again the next time you're in the area.
This is a nice hotel with nice rooms and very convenient location close to the airport. The room was nice and clean. Shower was clean and the soap, shampoo, and towels were good. My room had a refrigerator in it. The cooling system worked well considering it was 90 Degrees plus both days I was there. In addition the tv was in good working order with a descent selection of channels. This would be a great place for a couple days and the price is very could compared to comparable hotels throughout Nashville
Dear MSM19, Thank you for your kind review of our hotel. We are thrilled that you enjoyed your stay with us and that your room was nice and clean. We are also happy to be able to provide a cool place as it has been very hot and humid in Nashville. We look forward to seeing you again the next time you're in the area.
This is not the traditional Best Western that our parents took us to as a child in the 1970's and 80s. This hotel was simply amazing, from the outer exterior to the interior. It is very rare, but I literally have nothing bad to say about our stay at this hotel. EVER need was met. I didn't even have to clean the bathroom before using it. The bed was soooooo comfortable. The Entire hotel was CLEAN!! We are coming back to Nashville for our daughter's wedding in November. This will definitely be the hotel that we choose to accommodate us and the wedding guests!!! We loved, loved, loved it!!
Dear sonjaashleyp, Thank you for your kind review of our hotel. We are thrilled to hear that everything went so well with your stay. We are excited for your stay for the wedding in November. We are planning to give you the same great experience then.
We stayed here with a large group attending the Battle at the Boro basketball tournament. Our rooms were available for early checkin by the friendly staff and the rooms were very clean and comfortable. Always greeted by any staff member with a smile. Extremely convenient to the airport and close to shopping and dining options. Highly recommend this location.
Dear RDunn2, Thank you for your kind review of our hotel. We look forward to the Battle at the Boro every year. We were happy to to provide friendly staff and early check-in. We hope you visit us again soon!
I stayed at the hotel in April after it had been renovated and I must say I'm more and more impressed with the Best Western chain with each hotel I stay at. This hotel was very nice, the décor was modern and lovely. Breakfast was good, both quality and options. We had a quiet stay, and the ladies at the front desk were super helpful. Also, this is the perfect place to stay if you have kids or a husband that loves to watch the planes land and take off. Every few minutes one would fly by, you could hear them but it wasn't so loud that it caused any problems. One thing I wasn't really a fan of was the shuttle service. We took the shuttle into town and it isn't a hotel shuttle, it's a company I guess they contract with, anyway, it costs $30 for us to be dropped off in town and be brought back to the hotel. That seemed a little expensive to me.
Dear Kristy_LWE, Thank you for your kind review of our hotel. We are glad that you were able to enjoy our renovation and are impressed with Best Westerns as a whole. We are thrilled that breakfast was good, both quality and options. We look forward to the next time you stay with us.
I stayed at this hotel over 4th of July weekend and it was a pleasant stay. It has been newly renovated and is very nice and clean. The ladies working the front desk were very friendly as well. There was some noise disturbances but it was due to noisy people also staying at the hotel. The hotel staff was quick to take care of that though. This Best Western is above what you would normally expect from a Best Western hotel. The rooms were spotless, beds and pillows very comfy, and it was all updated so nicely. I would definitely stay here again and recommend this hotel if you like a nice, safe, clean place to stay without breaking your wallet.
Dear Craymond81, Thank you for your kind review of our hotel. We are so glad to hear that you had a pleasant stay and enjoyed the recent renovation. We are happy to provide friendly service at the front desk that are happy to resolve noise issues. We are thrilled that we exceeded your expectations of Best Western Hotels which is one our top goals here. We look forward to your next stay with us!
My husband and I stayed at this hotel for 1 night on a roadtrip around Kentucky/Tennessee in July. This was our FAVORITE hotel of the entire trip. The lobby was beautiful. The staff was helpful. The room was spacious and clean and there was free wi-fi. We will definitely be staying here again!
Dear 16lcatarino, Thank you for your kind review of your recent stay with us. We are so glad to hear that we were your favorite. We look forward to seeing you again soon!
We had a great time in Nashville. We stayed at the Best Western Plus out by the airport. This is a recently renovated hotel done to perfection. The grounds, lobby, guest rooms, breakfast room everything is redone, nice. The staff are excellent and went out of their way to be sure that our stay was great.There is a shuttle available which takes you downtown where the action is for $10.00/person return. I would highly recommend this motel for your Nashville stay.
Dear Gerald C, Thank you for your kind review. We are glad to hear that our renovation exceeded your expectations. We appreciate you recommending our hotel. We hope to see you again the next time you're in the area.
Showed up late and night and tired from a long job, showered and pulled back the covers only to find the previous occupants hair and fluids. Horrified I called front desk and hotel was at full capacity. The desk clerk, who was lovely and new (it was her 2nd day working there) brought new sheets and helped me change the bed. But after seeing that it was hard to get comfortable.
Dear TJMaxxima, Thank you for taking the time to review our hotel. On behalf of the entire staff I want to apologize for not meeting your expectations. We aim to provide the cleanest and most comfortable rooms. We hope that you will give us a chance to make it up to you in the future. Thanks, Joy D.
The fact that this hotel was recently renovated was a huge plus. However, that's not the real reason this is a great hotel. The employees make it great! Every employee we met was extremely nice, happy and helpful. One gentleman in particular was Kenny in the breakfast area. (I'm horrible about remembering names but I believe that was his name) Very engaging and upbeat gentleman. If you're not in a good mood before you meet him you certainly will be after you meet him! Even though the hotel is a slight drive from all that Nashville has to offer it is well worth the stay. Again, newly renovated, modern and the staff is fantastic.
Dear Diamondrob, Thank you for your kind review regarding your recent stay with us. We are so glad to hear that the staff exceeded your expectations. We hope to see you again the next time you're in the area. Thanks, Joy D.
We stayed here just last week for one night for a concert at the Nashville Symphony center downtown (Schermerhorn Symphony Center). Very nice hotel and much cheaper than most of the hotels downtown. The staff is very friendly and accommodating. The indoor/outdoor pool is very nice, even though we forgot our pool attire. Next time, we won't forget! One of the very cool amenities they offer, is a shuttle that takes you to the action downtown for $10/person round trip! Just don't miss the bus coming back! Way better than a $20 cab ride one way. They also provide a free shuttle to the Nashville Airport, which is literally 5 minutes away, and back starting at 5:30 am! Who can't like that? We will definitely stay there again.
Dear PHILIP H, Thank you for your kind review. We are so happy to hear that we exceeded your expectations. We are glad to recommend the shuttle downtown. Our shuttle to the airport starts at 4:30am! We look forward to having you stay with us again the next time you're in the area. Please bring your swimming attire! Thank you, Joy D.
Our experience at this hotel was very good. It is appealing from the second you walk in the front entrance. The ladies at front desk were very pleasant and helpful, the breakfast was satisfactory, the pool was clean and enjoyable and the room was clean and attractive. The bed was firm, but comfortable. A/C worked very well. We took the shuttle to downtown Nashville and it was on time and convenient. Well worth the $10 round trip charge. My only complaint is that walls seem to be very, very thin which caused a night of poor sleep due to much activity in the hallways. The plumbing from neighboring rooms could be heard as well. I'd consider bringing or asking for earplugs. Ok, I have one other complaint.....the shower heads are very low-flow. This is an issue if you have thick hair!
Dear 1ag02, Thank you for your kind review of your recent stay with us. We are happy to hear that your stay was enjoyable. We are glad to recommend the shuttle service and provide breakfast and clean rooms. The noise is not a typical problem, but we apologize for any inconvenience it may have caused you. We also hope that the shower flow will not keep you from staying with us again the next time you're in the area. Thank you, Joy D.
This hotel has a coupon on "freehotelcoupons.com" but the hotel was not able to honor it since we already had made our reservation. The room was small but clean and updated, breakfast had a nice selection. The ladies at the front desk were very pleasant and helpful. They made arrangements for the shuttle to and from the airport, they also disclosed that the shuttle was a third party vendor that they were not in control of but every thing went fine with our trip. this hotel is much nicer than the average Best Western.
Dear Jemmie33063, Thank you for your kind review of your recent stay with us. We are glad to hear that our hotel is nicer than the average Best Western. We always aim to be pleasant and helpful. We hope that the small room and coupon issue will not keep you from staying with us again in the future. Thank you, Joy D.
I stayed at this hotel for a week. The hotel was very clean, smelled nice, had a small but great pool and a small gym. The room I had was a perfect size. The bed was comfortable, everything was just right. Enough drawer space, the bathroom was a good size and everything was spotless. The breakfast was tasty and varied and plentiful. The staff were very polite and helpful. Also it was within walking distance of my work which was great. Highly recommend.
Dear ukemigrant, Thank you for your kind review of our hotel. We are glad to hear that everything was just right for you. We hope to see you again soon. Thank you, Joy D.
Everything worked just as it should and just as advertised. Nice staff, nice room, good breakfast layout and food options. No surprises. It was refreshing to have things go and look as it is supposed to. Nice job. Will be back!
Dear Michele, Thank you for your kind review of our hotel. We are glad to hear that your stay was nice and refreshing. We look forward to having you stay with us again the next time you're in the area. Thank you, Joy D.
The maintenance man I ran into in the elevator told me that this is a renovation of an older property and I was stunned! It is slick and shiny and looks totally brand new. Rooms are large, well-appointed, and fully stocked with the basic needs of a guest. We "suffered" NO airport noise although the airport is quite near! Staff friendly and helpful and accommodating - and we arrived well before the "legal" check-in time. Highly recommend this property.
Dear Sally B, Thank you for your kind review of your recent stay with us. We are thrilled to hear that you were impressed with our renovation. We are glad the airport was not too loud for you. We hope to see you again the next time you're in the area.
I was passing through Nashville and needed a place stay. The hotel had a fair price and good reviews. I am so glad I chose Best Western and I will plan to stay there in the future. The girl at the desk when I checked in was very pleasant and helpful. The room smelled great and was very clean. I would recommend this property to anyone staying in Nashville.
Dear Susan D, Thank you for your kind review of our property. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.
Staff was very friendly. Elevator broke but was fixed very promptly. Continental breakfast wasn't great. Bacon was placed out raw. pool area was good. Had both indoor/outdoor pool. Very close to airport but didn't hear planes. Not close to everything but also no more than a 20 minute drive to get you about anywhere you want to visit.
Dear Bigj24, Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Loved this hotel. Great breakfast. Wanted to try the pool, but ran out of time. Room was very comfortable. Staff was very friendly. Elevator is a little slow, but it's ok. We went to the CMT awards and the lady at the front desk called a shuttle for us and we were able to get around town without driving ourselves.
Dear Angie, Thank you for taking the time to give us a nice review. We are pleased that you enjoyed your stay with us. We hope the elevator speed will not keep you from staying with us again. Thank you, Joy D.
We usually stay in Mt. Juliet when we visit Nashville because the prices are a little cheaper, but found this Best Western on TripAdvisor. It was very clean - which is what I am always most concerned about - and updated, more on the level of a Hampton Inn or Holiday Inn Express than what I usually think of a Best Western being. The bathroom was a little small, and our air conditioner was not extremely cool (however, it was close to 90 degrees both days we were there), but those were our only complaints. The breakfast was really nice, with sausage, eggs, biscuits, etc. and not just cereal and juice. The wireless Internet worked fine. The hotel is located on the same exit as the airport, but noise was not a problem. I would definitely stay here again.
Dear Jessica, Thank you for your kind review of your recent stay with us. We are happy to hear you were so impressed. We apologize that the room was not cool enough. We hope to see you again very soon.
Hotel has been recently remodeled, and in fact still is in the process of havng work done. IMHO there's a lot to be done. Room we stayed in was small, difficult to use a walker in. "Heated" pool, wasn't.
Dear C6112LUwalters , Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6158720109. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel
The room was satisfactory for pulling in at 11pm and flying out the next morning for an early cross-country flight. My Biggest complaint was that the "airport shuttle" was great on the way TO the airport, however as we tried to get back to our car (that we paid to park at this hotel) we had to call the hotel to request the shuttle come pick us up...after waiting 20 minutes for it to circle. When I contacted the hotel they stated it was "on request basis" only...but they would send it right over. The hotel is literally 10 minutes from the airport...so after 20 MORE minutes of waiting I called back to find out the ETA of the shuttle...they told me it was coming from the downtown area (on a Friday night of a holiday weekend..yikes!) But would be there as soon as it could. Really?? That would have been nice to know before waiting 40 minutes for my "free ride"...which, in my tired, post-22 hour flight haze...turned into a $25 uber ride instead. Should have know: No such thing as a free ride!
Thank you for taking the time to review our hotel. We would like to apologize for your difficulty with the shuttle. We use a third party shuttle service and are working with them to get a more accurate schedule. We hope you will give us another chance if you are in the area again.
This is a BW undergoing a remodel, but is still a very nicely done motel. Great breakfast area (well appointed) and lobby is comfortable. Pool is a combo indoor/outdoor which makes it available on cooler days.
Thank you for your kind review regarding your recent stay with us. We are happy to hear that you enjoyed the breakfast and the pool. We hope to see you again the next time you are in the area.
The hotel had nice, clean, comfortable room and a good selection of food for breakfast. They had a pool and fitness center available but since I was there for the marathon, that didn't get used. There were restaurants and stores nearby and shuttle service available to get a ride into town. There was a fee but worth the convenience and no more than parking would cost.
Thank you for your kind review of our hotel. We are glad that we provided a nice, clean and comfortable room. We appreciate you choosing us. We hope your next stay with us will be perfect.
We stayed in for 1 week and at that time it was BNA Hotel yet. Fantastic stay, confy, quiet, free parking and free wi-fi close to the airport. Easy access and friendly staff. Now it seems way better after the change to Best Western!
Dear Adriana, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel
After a trip to Murfreesboro we wanted somewhere to stay that was close to the airport as we had an early morning flight. This fit the bill perfectly it was literally 1 minute away. The hotel was very clean from the lobby to the breakfast area and the room. The only reason I did not give this 5 stars was because the photos of the room was a bit misleading...If we are travelling with one of the older kids we like to have private spaces and the wall with the large opening did nothing to separate the space...the pictures made it seem like there was a door.
Dear Ryan, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel
Wouldn't stay here again! 2yr old broke a dish in lobby and I did the right thing sought out attendant that was sitting in office unaware and offered to pay for it. They call me 2 days later and charge me $120 for the plate you could find at any Homegoods for $20 or less! I could have walked away since no one was around and this is how they repay honesty!
Dear Patrick, Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel
The staff was friendly and informed me at check in of all the amenities the hotel offered. The Lobby was welcoming and the room was clean and relaxing. Very nice stay. The hotel was convenient to restaurants and my meeting location.
Dear Susan, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel
Went to this hotel after rejecting the unsanitary Days Inn across the street. In contrast to that pigpen, this hotel was clean, bright, and nice, with friendly staff and an excellent breakfast the next day. If you need a hotel near the Nashville airport, this is the one to use.
Dear Charles, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel
Had a great stay,room was everything you needed,bed was very comfortable and had v good WiFi to use. Staff were friendly andv ery helpful with anything I needed,would definitely stay here again and recommend it to anyone.
Dear Christopher, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel
Breakfast is not the best but ok. The rooms are large and comfortable. Not alot of space for soap and things in the bathroom but ok. Coffee and tea in each room and in the lobby. The indoor swimming pool is cold and small.
Dear Tony, Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6158720109. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel
I am actually sitting in my room writing this review about to check out. First off, the hotel is beautiful as soon as you walk in, the staff is just as beautiful with their friendly smiles and willingness to help. We stayed in the executive king suite and had plenty of room and it was lovely as well. Nice and updated. Now the breakfast was one of the best ones I've ever had at a hotel. Tons of really good options to choose from. There was ALOT of people staying at the hotel and eating breakfast at the same time but you would never have know if because they did an amazing job with keeping it stocked with food. The indoor pool was freezing, but besides that! We didn't want to leave because it was that wonderful!
Dear Self2000, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6158720109. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joy Daniels Front Desk Manager BEST WESTERN PLUS Nashville Airport Hotel
We stayed on the first floor and we had a much larger room than we would have ever expected. Everything was clean. The only trouble we encountered was fellow working the desk during the night was difficult to get as he was sleeping and he was rude to my husband.
This is the nicest Best Western hotel that I'd ever booked! Don't let the name fool you, this is a recently renewed hotel, it is really nice, clean, the beds are comfortable and a great size. The room is spacious, and the layout is great. The staff is friendly and they are really flexible. The price was great you get more than what you paid for. I will definitely come back! They have restaurants and gas stations nearby, all in a walk in distance. The breakfast is good and with plently of choices. Great job Best Western!
Place was great! Was very impressed with the design of our room. I would recommend this place to friends and would stay here again anytime! I really loved the kitchenette area and the cool angles in the room. I used the fitness center and that was fine- TV went out while there but there was some electrical issue that management was made aware of.
The rooms are newly remodeled and very nice. The staff is extremely friendly and helpful. The breakfast was good enough for being a free breakfast. Overall though, highly recommended. The shuttle that runs to town and back was a nice surprise and cheaper than parking downtown.
2 day vacation visiting family and seeing sights in Nashville. Conveniently located to Opry land, close to downtown, and has plenty of good places to eat locally. Morning breakfast was excellent. Highly recommended.
I traveled to Nashville and was told to stay with BW, this was the best possible choice I could have made. Indoor pool, clear, well kept suites, and very, very pleasant staff. I would recommend this hotel for travel for business or pleasure. I would especially for families.
When I walked in I thought I was at a Marriott. It was renovated just a month earlier. I would stay ther again. The bed was comfortable and price wa fair. Close enough to everything I needed. Easy to get on hwys.
We were only here for one night while waiting for a flight to California. The motel staff is very friendly and accommodating, the rooms clean, and the shuttle service to the airport was very good. We left our car in the parking lot while away for a week and the staff took very good care of it.
You can pay a lot more for a hotel in the same general area and not get much more than you are going to get here. Free parking. Pool. Really great breakfast. Can't stress that enough. Darn good eats there in the morning. Friendly staff, for the most part.
Recently renovated. Everything was great, down to the friendly staff. Within walking distances to good restaurants and a Kmart. Staff was very helpful with questions and concerns. Internet was easily accessible.
This is a first rate establishment! Clean, comfortable, friendly staff and a GREAT value! The lobby, hallways, and room look recently updated. The shuttle was on time, with helpful, and courteous driver! We were looking for just such a hotel at minimal cost for our one night stay. We will stay here again!
This property raised the Best Western flag two days before our arrival. It was tricky to find only because the Best Western sign has not yet placed the BNA sign, but that will happen soon. We followed the trusty iPhone and quickly found the Best Western on the building itself. This is a totally renovated property that has just come into the Best Western family. It promises to be one of the best if they keep performing as they did on day 3 and 4. It is convenient to the Nashville airport, which means you hear airplanes, but that's part of the deal when you book an airport hotel. Don't complain about that, folks!
Excellent hotel, had all the amenities and a lovely king suite with very comfortable bed and 2 tv's. Staff very friendly and helpful, good breakfast. Location right near highway for easy access to downtown and Opryland.
We stayed at the BNA Hotel in Nashville prior to a morning flight. We were pleasantly surprised when our mid priced room turned out to be quite nice. The room was divided into two sleeping areas that were reasonably separated by a low wall. My husband and I had a king size bed and our daughter slept on a sleeper sofa. The bed was comfortable and the sleeper sofa was not too bad. We would recommend it for young people or children. Older travelers should probably insist on a real bed. The breakfast was good and the staff was friendly. The hotel seems to be transitioning to a Best Western. The room we stayed in was fresh and clean and our stay was reasonably quiet. We were given a room across the hall from the elevator. We were awakened a couple of times by the "ding" of the elevator arriving on our floor. Otherwise, the room was very quiet. Ask for a room further down the hall.
For $88 a night, I didn't expect much...I am very pleasantly surprised! This hotel has been very tastefully updated and is so clean and cozy. There is a closet in our room, nice living area with a pull-out sofa, and a mini fridge and microwave. Excellent value for a Nashville weekend! They offer shuttle service to downtown for $10 per person round trip and they run every hour. This is our new favorite place to stay!
I was a little worried about staying here after I booked it because of some of the reviews I was seeing. I have to say I was pleasantly surprised. When I arrived at the airport I called the hotel to have the shuttle pick me up. By the time I reached the pick up area I waited maybe 45 seconds and the van pulled up. The hotel is very close to the airport. Check in was fine, staff was very friendly. Read a lot of reviews about the remodeling that was going on. Looks like it's complete now because I didn't see any. Couple of negatives but nothing that would stop me from coming back were, the free breakfast only went until 9:00am. Most places go to 10. It was good though, they had plenty of options. The dark shades in the room would not close all the way. Would be good to have a snap or some velcro on there so you can shut out the light. Garbage truck came at 6am right outside my window. Very loud. It rained during the night and the rain was dripping down my window making a very loud and torturous noise all night. Not sure if there was something wrong with the roof or the overhang of the building? Overall not a bad place for a night or two. Any longer than that and I would look elsewhere.
I stayed at the BNA Hotel as I was driving through Nashville at the end of a long road trip. I was sceptical about staying but the price was right. Was surprised to find out that it was a former Marriott Fairmont Suites. It was clean and the rooms very comfortable. The property needed some decorating which I believe that they were in the process of doing. The young man at the desk was very friendly. This hotel is close to the airport, but I didn't see a shuttle. Just up the road within walking distance there are good places to eat for not a lot of money.
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